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JPMorgan Chase

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FY2018 Annual Report · JPMorgan Chase
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A NNU A L REPORT 2018

Financial Highlights

As of or for the year ended December 31,
(in millions, except per share, ratio data and headcount) 

2018 

2017   

2016

Reported basis(a)
Total net revenue  
Total noninterest expense  
Pre-provision profit  
Provision for credit losses  
Net income  

Per common share data 
Net income per share: 
  Basic  
  Diluted  
Cash dividends declared  
Book value  
Tangible book value (TBVPS)(b)  

$  109,029    
63,394    
45,635 
4,871 
32,474 

$ 

$  100,705   
59,515    
41,190   
5,290   
24,441   

$ 

$ 

$        9.04 
9.00 
2.72 
70.35 
56.33 

6.35   
6.31   
2.12   
67.04   
53.56   

10 % 
12    
12.1   
13.8   
15.7   

$ 

$ 

$ 

96,569
56,672 
39,897
5,361
24,733

6.24
6.19
1.88
64.06
51.44

10 %
13
12.2
13.9
15.2

Selected ratios
Return on common equity  
Return on tangible common equity (ROTCE)(b)   
Common equity Tier 1 capital ratio(c)   
Tier 1 capital ratio(c) 
Total capital ratio(c)  

13 % 
17 
12.0 
13.7 
15.5 

Selected balance sheet data (period-end)
Loans  
Total assets 
Deposits  
Common stockholders’ equity 
Total stockholders’ equity  

Market data 
Closing share price 
Market capitalization 
Common shares at period-end 

Headcount 

$  984,554 
   2,622,532 
   1,470,666 
   230,447 
   256,515 

$ 
97.62 
   319,780 
3,275.8 

   256,105 

$  930,697   
  2,533,600   
  1,443,982   
229,625   
255,693   

$ 

106.94   
366,301   
3,425.3   

252,539   

$  894,765
  2,490,972
  1,375,179
228,122
254,190

$ 

86.29
307,295
3,561.2

243,355

(a) Results are presented in accordance with accounting principles generally accepted in the United States of America, except where 

otherwise noted. 

(b) TBVPS and ROTCE are each non-GAAP financial measures. For further discussion of these measures, refer to Explanation and  
Reconciliation of the Firm’s Use of Non-GAAP Financial Measures and Key Financial Performance Measures on pages 57–59.
(c) The ratios presented are calculated under the Basel III Fully Phased-In Approach, and they are key regulatory capital measures.  

For further discussion, refer to “Capital Risk Management” on pages 85-94.

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets 
of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, 
financial services for consumers and small businesses, commercial banking, financial 
transaction processing and asset management. A component of the Dow Jones Industrial 
Average, JPMorgan Chase & Co. serves millions of customers in the United States and 
many of the world’s most prominent corporate, institutional and government clients 
under its J.P. Morgan and Chase brands.

Information about J.P. Morgan’s capabilities can be found at jpmorgan.com and about 
Chase’s capabilities at chase.com. Information about JPMorgan Chase & Co. is available  
at jpmorganchase.com.

  
 
 
 
  
 
 
  
 
 
 
  
 
 
 
 
 
  
 
 
 
  
 
 
 
  
 
 
 
  
 
 
 
  
 
 
  
 
 
 
  
 
 
 
  
 
 
 
  
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
#1

#1 in U.S. retail 
deposit growth

89% 
YOU INVEST 

TOP 10

89% of You Invest customers are 
first-time investors with Chase

Ranked Top 10 on Fortune magazine’s  
World’s Most Admired Companies list

20,000 

FINANCING/AFFORDABLE 
PROPERTIES

#1

Financing for 20,000 affordable 
properties for low-income individuals 
across the U.S.

#1 most visited banking portal in the U.S.  
• 49 million active digital customers
 • 33 million active mobile customers

#1

#1 in global investment banking fees 
for the 10th consecutive year

$1T OF M&A

Advisor on more than  
$1 trillion of announced M&A 
transactions

#1

#1 U.S. 
multifamily lender

FIRST 

U.S. BANK 
WITH DIGITAL COIN

First U.S. bank with  
a digital coin

$500M 

ADVANCINGCITIES INITIATIVE

83% 

RANKED IN TOP TWO QUARTILES

10% 

WAGE INCREASE

$500 million AdvancingCities initiative 
to create economic opportunity in cities 
around the world

83% of long-term mutual fund assets 
under management ranked in the 
top two quartiles over the 10-year period

10% wage increase,  
on average, to $15–$18 per hour 
for 22,000 employees

Dear Fellow Shareholders,

Jamie Dimon,  
Chairman and  
Chief Executive Officer

Once again, I begin this annual letter to shareholders with a sense of pride about 
our company and our hundreds of thousands of employees around the world. As I 
look back on the last decade — a period of profound political and economic change 
— it is remarkable how much we have accomplished, not only in terms of financial 
performance but in our steadfast dedication to help clients, communities and 
countries all around the world. 

In 2018, we continued to accelerate investments in products, services and 
technology. For example, for the first time in nearly a decade, we extended our 
presence in several states with new Chase branches (we plan to open another 400 
new branches in the next few years). In addition, we started a new digital investing 
platform: You Invest; we launched our partnership with Amazon and Berkshire 
Hathaway in healthcare; we broadened our commitment to create opportunities 
for jobs and prosperity and reduce the wealth gap for black Americans with 
Advancing Black Pathways (announced in February 2019); and we launched our 

2

AdvancingCities initiative to support job and wage growth in communities most 
in need of capital. While it is too soon to assess the impact of these efforts, we’re 
seeing terrific results so far.

2018 was another strong year for JPMorgan Chase, with the firm generating record 
revenue and net income, even without the impact of tax reform. We earned  
$32.5 billion in net income on revenue1 of $111.5 billion, reflecting strong underlying 
performance across our businesses. Adjusting for the enactment of the Tax Cuts 
and Jobs Act, we now have delivered record results in eight of the last nine years, 
and we have confidence that we will continue to deliver in the future. Each line 
of business grew revenue and net income for the year while continuing to make 
significant investments in products, people and technology. We grew core loans 
by 7%, increased deposits in total by 3% and generally grew market share across 
our businesses, all while maintaining credit discipline and a fortress balance 
sheet. In total, we extended credit and raised capital of $2.5 trillion for businesses, 
institutional clients and U.S. customers.

In last year’s letter, we emphasized how important a competitive global tax system 
is for America. Over the last 20 years, as the world reduced its tax rates, America 
did not. Our previous tax code was increasingly uncompetitive, overly complex, and 
loaded with special interest provisions that created winners and losers. This drove 
down capital investment in the United States, which reduced domestic productivity 
and wage growth. The new tax code establishes a business tax rate that will 
make the United States competitive around the world and frees U.S. companies 
to bring back profits earned overseas. The cumulative effect of capital retained 
and reinvested over many years in the United States will help cultivate strong 
businesses and ultimately create jobs and increase wages. 

For JPMorgan Chase, all things being equal (which they are not), the new lower 
tax rates added $3.7 billion to net income. For the long term, we expect that 
some or eventually most of that increase will be erased as companies compete 
for customers on products, capabilities and prices. However, we did take this 
opportunity in the short term to massively increase our investments in technology, 
new branches and bankers, salaries (we now pay a minimum of $31,000 a year 
for full time entry-level jobs in the United States), philanthropy and lending 
(specifically in lower income neighborhoods).

1 Represents managed revenue.

3

Earnings, Diluted Earnings per Share and Return on Tangible Common Equity
2004–2018

($ in billions, except per share and ratio data)

Adjusted net income1

$32.5

$24.4

$24.7

$26.9

$24.4

$9.00
(cid:30)

$21.3

$21.7

$21.7

$19.0

(cid:30)
15%

(cid:30)
$4.48

15%
(cid:30)

(cid:30)
$5.19 

$17.9

11%

(cid:30)

(cid:30)
$4.34 

$17.4

(cid:30)
15%

(cid:30)

$3.96

$6.00
(cid:30)

(cid:30)
13%

$6.19
(cid:30)

(cid:30)
13%

13%
(cid:30)
(cid:30)
$5.29 

(cid:30)

17%

(cid:30)
$6.31

(cid:30)
12%

Adjusted  
ROTCE1 was  
13.6%,  
for 2017

24%
(cid:30)

22%
(cid:30)

(cid:30)
15%

$14.4

$15.4

(cid:30)

(cid:30)

$4.00

$4.33

(cid:30)
10%

(cid:30)
$4.5
$1.52

$8.5

(cid:30)
$2.35

10%
(cid:30)
$11.7

(cid:30)
$2.26

(cid:30)
6%

$5.6
(cid:30)
$1.35

2004

2005

2006

2007

2008

2009

2010

2011

2012

2013

2014

2015

2016

2017

2018

(cid:31) Net income    (cid:31) Diluted earnings per share    (cid:31) Return on tangible common equity (ROTCE)

1  Adjusted results, a non-GAAP financial measure, exclude a $2.4 billion decrease to net income, for 2017, as a result of the enactment of the Tax Cuts and Jobs Act.

Tangible Book Value and Average Stock Price per Share
2004–2018

High:  $119.33
Low:  $ 91.11

$110.72 

$92.01 

$47.75 

$43.93 

$38.70 

$36.07  

$63.83  $65.62 

$58.17 

$51.88  

$39.83 

$35.49 

$40.36   $39.36 

$39.22 

$38.68  $40.72 

$51.44  $53.56

$56.33

$48.13

$44.60

$15.35

$16.45

$18.88

$21.96

$22.52

$27.09

$30.12

$33.62

2004

2005

2006

2007

2008

2009

2010

2011

2012

2013

2014

2015

2016

2017

2018

4

 
          
 
 
          
 
As you know, we believe tangible book value per share is a good measure of the 
value we have created for our shareholders. If our asset and liability values are 
appropriate — and we believe they are — and if we can continue to deploy this 
capital profitably, we think we can continue to exceed 15% return on tangible 
equity for the next several years (and potentially at or above 17% in the near term), 
assuming there is not a significant downturn. If we can earn these types of returns, 
our company should ultimately be worth considerably more than tangible book 
value. The chart on the bottom of the opposite page shows that tangible book value 
“anchors” the stock price.

Bank One/JPMorgan Chase & Co. tangible book value per share performance vs. S&P 500 Index

Performance since becoming CEO of Bank One 
(3/27/2000—12/31/2018)1

Compounded annual gain

Overall gain

Performance since the Bank One 
and JPMorgan Chase & Co. merger
(7/1/2004—12/31/2018)

Compounded annual gain

Overall gain

Bank One
(A)

S&P 500 Index 
(B)

Relative Results
(A) — (B)

11.6%

615.8%

 4.7% 

136.4%

6.9%

479.4%

JPMorgan Chase & Co.
(A)

S&P 500 Index
(B)

Relative Results
(A) — (B)

12.4%

442.3%

7.8%

196.8%

4.6%

245.5%

Tangible book value over time captures the company’s use of capital, balance sheet and profitability. In this chart, we are looking at 
heritage Bank One shareholders and JPMorgan Chase & Co. shareholders. The chart shows the increase in tangible book value per share;  
it is an after-tax number that assumes all dividends were retained vs. the Standard & Poor’s 500 Index (S&P 500 Index), which is a  
pre-tax number that includes reinvested dividends.

1 On March 27, 2000, Jamie Dimon was hired as CEO of Bank One.

In the last five years, we have bought back almost $55 billion in stock or 
approximately 660 million shares, which is nearly 20% of the company’s common 
shares outstanding. In prior letters, I explained why buying back our stock at 
tangible book value per share was a no-brainer. Seven years ago, we offered an 
example of this: If we bought back a large block of stock at tangible book value, 
earnings and tangible book value per share would be substantially higher just four 
years later than without the buyback. While we prefer buying back our stock at 
tangible book value, we think it makes sense to do so even at or above two times 
tangible book value for reasons similar to those we’ve expressed in the past. If we 
buy back a big block of stock this year, we would expect (using analysts’ earnings 

5

estimates) earnings per share in five years to be 2%–3% higher and tangible book 
value to be virtually unchanged. We want to remind our shareholders that we much 
prefer to use our capital to grow than to buy back stock. I discuss stock buybacks 
later in this letter.

Stock total return analysis

Performance since becoming CEO of Bank One 
(3/27/2000—12/31/2018)1

Compounded annual gain
Overall gain

Performance since the Bank One 
and JPMorgan Chase & Co. merger
(7/1/2004—12/31/2018)

Compounded annual gain
Overall gain

Performance for the period ended  
December 31, 2018

  Compounded annual gain/(loss)

  One year
  Five years
  Ten years

Bank One

S&P 500 Index

S&P Financials Index

11.2%
638.9%

4.7% 
136.4%

3.1%
76.3%

JPMorgan Chase & Co.

S&P 500 Index

S&P Financials Index

9.4%
268.0%

7.8%
196.8%

2.4%
40.5%

(6.6)%
13.6%
14.5%

(4.4)%
8.5%
13.1%

(13.0)%
8.1%
10.9%

These charts show actual returns of the stock, with dividends reinvested, for heritage shareholders of Bank One and JPMorgan Chase & Co. 
vs. the Standard & Poor’s 500 Index (S&P 500 Index) and the Standard & Poor’s Financials Index (S&P Financials Index).

1 On March 27, 2000, Jamie Dimon was hired as CEO of Bank One.

While we don’t run the company worrying about the stock price in the short run, in 
the long run our stock price is a measure of the progress we have made over the 
years. This progress is a function of continual investments, in good and bad times, 
to build our capabilities — our people, systems and products. These important 
investments drive the future prospects of our company and position it to grow 
and prosper for decades. Whether looking back over five years, 10 years or since 
the JPMorgan Chase/Bank One merger (approximately 14 years ago), our stock 
has significantly outperformed the Standard & Poor’s 500 Index and the Standard 
& Poor’s Financials Index. And this growth came during a time of unprecedented 
challenges for banks — both the Great Recession and the extraordinarily difficult 
legal, regulatory and political environment that followed.

6

 
 
 
 
 
 
 
 
JPMorgan Chase stock is owned by large institutions, pension plans, mutual funds 
and directly by individual investors. However, it is important to remember that 
in almost all cases, the ultimate beneficiaries are individuals in our communities. 
Well over 100 million people in the United States own stock, and a large 
percentage of these individuals, in one way or another, own JPMorgan Chase 
stock. Many of these people are veterans, teachers, police officers, firefighters, 
retirees, or those saving for a home, school or retirement. Your management 
team goes to work every day recognizing the enormous responsibility that we 
have to perform for our shareholders. 

In the first section of this letter, I try to give a comprehensive understanding of 
how we run our company, including how we think about building shareholder 
value for the long run. In that section, I highlight our strong belief that building 
shareholder value can only be done in conjunction with taking care of employees, 
customers and communities. This is completely different from the commentary 
often expressed about the sweeping ills of naked capitalism and institutions only 
caring about shareholder value.

In the second section of this letter, I comment on important forward-looking issues. 
While we remain optimistic about the long-term growth of the United States and 
the world, the near-term economic and political backdrop is increasingly complex 
and fraught with risks — both known and unknown. And we face a future with less 
overall confidence in virtually all institutions, from corporations to governments 
to the media. The extremely volatile global markets in the fourth quarter of 2018 
might be a harbinger of things to come — creating both risks for our company and 
opportunities to serve our clients. 

The third section of this letter is about public policy, specifically American public 
policy, which is a major concern for our country and, therefore, our company. 
Again, I try to give a comprehensive, multi-year overview of what I see as some of 
our problems and suggest a few ways they can be addressed. One consistent theme 
is completely clear: Businesses, governments and communities need to work as 
partners, collaboratively and constructively, to analyze and solve problems and 
help strengthen the economy for everyone’s benefit.

7

I. 

JPMorgan Chase Principles and Strategies 

1. 

First and foremost, we look at our business from the point of view of the 
customer. 

2.  We endeavor to be the best at anything and everything we do.

3.  We will maintain a fortress balance sheet — and fortress financial principles. 

4.  We lift up our communities.

5.  We take care of our employees.

6.  We always strive to learn more about management and leadership. 

7.  We do not worry about some issues. 

II.  Comments on Current Critical Issues

1.  We need to continue to restore trust in the strength of the U.S. banking system 

and global systemically important financial institutions.

2.  We have to remind ourselves that responsible banking is good and safe banking.

3.  We believe in good regulation — both to help America grow and improve 

financial stability.

4.  We believe stock buybacks are an essential part of proper capital allocation  

but secondary to long-term investing. 

5.  On the importance of the cloud and artificial intelligence, we are all in.

6.  We remain devoted and diligent to protect privacy and stay cyber safe —  

we will do what it takes.

7.  We know there are risks on the horizon that will eventually demand  

our attention.

8.  We are prepared for — though we are not predicting — a recession.

Page 10

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Page 15

Page 16

Page 18

Page 22

Page 24

Page 25

Page 26

Page 26

Page 29

Page 31 

Page 33

Page 34

Page 35

Page 36

Page 40

8

 
 
 
 
 
 
 
III.  Public Policy

1. 

The American Dream is alive — but fraying for many.

2.  We must have a proper diagnosis of our problems — the issues are real  
and serious — if we want to have the proper prescription that leads to  
workable solutions.

3.  All these issues are fixable, but that will happen only if we set aside partisan 

politics and narrow self-interest — our country must come first.

4.  Governments must be better and more effective — we cannot succeed without 

their help. The rest of us could do a better job, too.

5.  CEOs: Your country needs you!

6.  America’s global role and engagement are indispensable.

Page 41

Page 41

Page 42

Page 46

Page 47

Page 50

Page 51

9

 
 
 
 
I.

JPM ORG AN  CHAS E PR INCIPLES AND STRATEGIES

In this section, I want to give the reader a comprehensive view of how we run the company. 
We manage the company consistently with these principles in mind – and they have stood 
the test of time. We also strive to satisfy, and even exceed, the requirements of our regu-
lators and governments around the globe – and we think these principles are a critical 
component of that.

1.  First and foremost, we look at our business from the point of view of the customer.

Customer needs are what gets our attention. 
We believe that in a hyper-competitive world 
(from competitors known and unknown), the 
best strategy – both offensive and defensive 
– is to give the customer more: something 
better, faster or more efficiently. We are 
always on a quest to improve our products 
and services, and, for the most part, this is 
done with enhancements in technology and 
through the continual training of our people. 
Most fundamental of all is doing the right 
thing for our customers – in all cases. 

We energetically drive organic growth.

We continue to drive good and healthy 
organic growth (meaning good customers, 
products and services they need and want 
at fair and reasonable prices), and while 
we are happy with our progress, we recog-
nize that we won’t meet every goal we set 
for ourselves and can always do better. In 
past letters, we have identified many areas 
of organic growth. Our achievements with 
these initiatives are detailed in the CEO 
letters in this Annual Report, but a few of 
the critical strategies are highlighted in the 
sidebar below.

ORGANIC GROWTH OPPORTUNITIES ACROSS OUR LINES OF BUSINESS

Consumer & 
Community 
Banking

•  By 2022, we expect 93% of the U.S. population to be in our Chase footprint 

as we expand our branch network to new markets with an integrated 

physical and digital approach. In addition to entering the Washington, D.C., 

Philadelphia and Boston markets in 2018, we recently announced nine new 

markets for 2019, including Charlotte, Minneapolis, Nashville and St. Louis. 

•  The onboarding experience for new customers is being simplified. 

Customers can open a new deposit account digitally in three to five minutes, 

functionality that added approximately 1.5 million new accounts since its 

February 2018 launch; we’re expanding this functionality inside our 

branches as well. We also recently announced Chase MyHome, our new 

digitally enabled mortgage fulfillment process that prefills applications for 

our existing customers. It’s 20% faster than our paper-based process, 

allowing us to close a mortgage within three weeks. Our confidence in our 

enhanced approach is reflected in our money-back guarantee.

10

•  Customers recently began receiving personalized merchant offers and 
discounts from ChaseOffersSM. This program ramped up rapidly, with 

customers activating 25+ million offers across 7 million cards in the initiative’s 
first three months. CreditJourneySM, with more than 15 million users enrolled, 

has also been a tremendously successful way to engage customers through 

access to credit score information and identity protection. 

•  And later this year, we’ll make it easier for our credit card customers to 

borrow on their existing lines through two new products — My Chase PlanSM, 

allowing customers to finance a specific purchase at a reasonable cost at 
the point of sale; and My Chase LoanSM, letting customers borrow against 

their unused credit limit and pay back their debt in fixed amounts at a 

competitive rate. These products enable us to compete for the approximately 

$250 billion in card loans that our existing customers have with competitors. 

Corporate &  
Investment Bank

•  We have been #1 in investment banking for the past decade and finished 

2018 with 8.7% of global wallet share, the industry’s best. Still, we believe 

we can increase our share over time as we continue to add bankers 

selectively and leverage technology to provide better data and insights  

to our clients. 

•  Our Treasury Services business grew revenue by 13% last year. As we 

further implement our wholesale payments model, which includes merchant 

services, we will be able to deliver a unique value proposition to our clients. 

We see opportunities in every customer segment from middle market and 

small businesses to large corporate clients and their business outside of  

the United States. 

•  We have consistently grown share in Markets — including in businesses 

where the wallet has shrunk. We are prioritizing investments in products 

and technology to stay ahead of our clients’ needs. As companies expand 

their businesses and acquire assets — increasingly across borders — our 

global expertise in hedging risks and protecting capital can be as important 

to them as the actual acquisition. 

•  Our Securities Services business has transformed itself into an industry 

powerhouse, and it sits alongside the world’s leading trading businesses. As 

asset managers face ongoing pressures from passive investing and margin 

compression in the coming years, we think we have a unique opportunity to 

help them become more efficient by outsourcing support functions and 

using our innovative technology platforms. 

•  Our Corporate & Investment Bank is one of the few truly global businesses 

in the financial services industry. As emerging countries take their place on 

the global stage, we will be there to support them. The investments we are 

making in China and in other emerging markets today will result in our 

international growth for years to come. 

11

Commercial  
Banking 

•  Being able to deliver the broad-based capabilities of JPMorgan Chase at a 

very local level is a key competitive advantage. Since launching our Middle 

Market expansion efforts, we are now local in 39 new markets and have 

added 2,800 clients, resulting in 22% compounded revenue growth over the 

last three years. Our growth potential for Middle Market business isn’t just 

limited to our expansion markets. Through data-driven analysis, we’ve 

identified nearly 38,000 prospective clients nationally. Some of our most 

exciting opportunities are within our legacy markets like New York, Chicago, 

Dallas and Houston, where we have been for over a century.

•  Chase’s retail branch expansion amplifies our opportunity to deepen 

relationships with clients who already are in those markets by giving them 

access to branches and the additional resources that come with that access. 

In addition, the expansion opens the opportunity to serve more public 

sector customers in new U.S. markets through our Government Banking 

business, deepening community engagement and broadening our work with 

cities, states, public universities and other municipal clients.

•  Commercial Banking’s partnership with the Corporate & Investment Bank 

continues to be highly successful and is a key growth driver for both 

businesses. Being able to deliver the #1 investment bank locally enhances 

our strategic dialogue with our clients and separates us from our 

competitors. In 2018, 39% of the firm’s North America investment banking 

fees came from Commercial Banking clients, totaling $2.5 billion in revenue, 

up from $1 billion 10 years ago. We expect that number to continue to grow.  

Asset & Wealth 
Management

•  We are using data and technology to transform how we interact with clients. 

By integrating our human expertise with distinctive digital offerings like You 

Invest, we have been able to attract new clients, 89% of whom are first-time 

investors with Chase.

•  We are expanding our footprint to capture more of the opportunity across 

the U.S. wealth management spectrum — from mass affluent ($500,000 to 

$3 million) to high-net-worth ($3 million to $10 million) to ultra-high-net- 

worth ($10 million or greater). By the end of 2019, we expect to have 6,500 

advisors globally on the ground where our clients need us most.

•  We have continued to innovate our product lineup by adding 47 index funds 

and exchange-traded funds (ETF) over the last three years.

12

The charts below show JPMorgan Chase’s 
fairly consistent growth over the years. 
This kind of growth only comes from 

happy, repeat customers. They have plenty 
of other choices. 

Client Franchises Built Over the Long Term

Deposits market share5
  # of top 50 Chase markets  
  where we are #1 (top 3)
Average deposits growth rate
Active mobile customers growth rate
Credit card sales market share7
Merchant processing volume20 ($B)
# of branches
Client investment assets ($B)
Business Banking primary market share21

Global investment banking fees10 
  Market share10
Total Markets revenue11
  Market share11

FICC11
  Market share11
Equities11
  Market share11
Assets under custody ($T)

# of top 50 MSAs with dedicated teams
Bankers 
New relationships (gross)
Average loans ($B)
Average deposits ($B)
Gross investment banking revenue ($B)16 
Multifamily lending15

Ranking of 5-year cumulative net client

asset flows23  

North America Private Bank (Euromoney)18
Client assets ($T)
  Active AUM market share24
  North America Private Bank client 

Consumer &
Community
Banking

Corporate & 
Investment
Bank

Commercial 
Banking

Asset & Wealth 
Management

8%

NM
15.9%
$661
3,079
~$80

5.1%

#2
8.7%
#8
6.3%
#7
7.0%
#8
5.0%

$13.9

26
1,203
NA
$53.6 
$73.6 
$0.7
#28

NA
#1
$1.3

2006

3.6%

2017

8.7%

  11 (25)

  16 (40)

2018

9.0%

 Serve 62 million U.S. households, including 4 million 

  16 (42)
5%
11%
22.3%

  $1,366
5,036
$282

small businesses

 49 million active digital customers1, including  

33 million active mobile customers2

 99 million debit and credit card accounts3
 #1 in new primary bank relationships nationally4
 #1 U.S. credit card issuer based on sales and 

outstandings6

 #2 jumbo mortgage originator9

9%
13%
22.0%

  $1,192
5,130
$273

8.7%

8.8% 

#1
8.1%
#1
10.7%
#1
11.1%

co–#1

9.9%

$23.5

50
1,766
1,062
  $198.1
  $177.0
$2.4
#1

#1
8.7%
#1
11.6%
#1
11.9%

co–#1

11.2%

$23.2

50
1,922
1,232
$205.5 
$170.9 
$2.5
#1

#2
#1
$2.8

#2
#1
$2.7

 >80% of Fortune 500 companies do business with us
 Presence in over 100 markets globally
 #1 in 16 businesses — compared to 8 in 201422
 #1 in global investment banking fees for the 10th 

consecutive year10

 Consistently ranked #1 in Markets revenue since 201211 
 J.P. Morgan Research ranked as the #1 Global 

Research Firm12 

 #1 in USD payments volume13
 Top 3 custodian globally14

 133 locations across the U.S.
 26 international locations
 17 specialized industry coverage teams
 #1 traditional Middle Market Bookrunner17
 20,000 affordable housing units financed in 2018

 Serve clients across the entire wealth spectrum
 Business with 55% of the world’s largest pension funds, 

sovereign wealth funds and central banks

 Fiduciaries across all asset classes
 83% of 10-year long-term mutual fund assets under 
management (AUM) performed above peer median19
 Revenue and long-term AUM balance growth ~90% 

since 2006 

1.8%

2.5%

2.5%

assets market share25

3%

4%

4%

Average loans ($B)
# of Wealth Management client advisors

$26.5
1,506

  $123.5
2,605

  $138.6
2,865

For information on footnotes 1–19, refer to slides 32-33 in the JPMorgan Chase 2019 Investor Day — Firm Overview presentation, which is available on JPMorgan Chase & Co.’s  
website (https://www.jpmorganchase.com/corporate/investor-relations/document/2019_firm_overview_ba56d0e8.pdf), under the heading Investor Relations, Events & Presentations,  
JPMorgan Chase 2019 Investor Day, and on Form 8-K as furnished to the U.S. Securities and Exchange Commission (SEC) on February 26, 2019, which is available on the SEC’s 
website (www.sec.gov).
20 2006 reflects First Data joint venture.  
21 Source: Barlow Research Associates, Primary Bank Market Share Database as of 4Q18. Rolling eight quarter average of small businesses with revenue of $100,000 – <$25 million.
22 Source: Ranks for Banking – Dealogic as of January 1, 2019, and ranks for Markets, Treasury Services and Securities Services – Coalition, preliminary 2018 rank analysis based on  

JPMorgan Chase’s business structure.

23 Source: Company filings and JPMorgan Chase estimates. Rankings reflect competitors in the peer group with publicly reported financials and 2018 client assets of at least $500B  

as follows: Allianz Group, Bank of America Corporation, Bank of New York Mellon Corporation, BlackRock, Inc., Credit Suisse Group AG, Franklin Resources, Inc., The Goldman Sachs  
Group, Inc., Invesco Ltd., Morgan Stanley, T. Rowe Price Group, Inc. and UBS Group AG. JPMorgan Chase’s ranking reflects AWM client assets, Chase Wealth Management investments  
and new-to-firm Chase Private Client deposits. 

24 Source: Strategic Insight as of February 2019. Reflects active long-term mutual funds and exchange-traded funds only. Excludes fund of funds and money market funds.
25 Source: Capgemini World Wealth Report 2018. Market share estimated based on 2017 data (latest available).

NM = Not meaningful      
NA = Not available   
FICC = Fixed Income, Currencies and Commodities     
MSAs = Metropolitan statistical areas
USD = U.S. dollar 

B = Billions
T = Trillions

13

I.  JPMORGAN CHASE PRINCIPLES AND STRATEGIES 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
New and Renewed Credit and Capital for Our Clients
2008–2018

($ in billions)

$1,866 

$1,820 

$2,102 

$274

$2,144

$197

$326 

$275

$309 

$368 

$281

$252

$222

$1,567

$312

$167

$1,494

$243

$136

$1,577

$252

$167

$1,392

$1,264

$1,519

$1,621

$1,443

$1,088

$1,115                  

$1,158

$2,357 

$265

$2,044 

$233

$399 

$2,496 

$2,307 

$227

$258

$430 

$480 

$1,789

$1,693

$1,619

2008

2009

2010

2011

2012

2013

2014

2015

2016

2017

2018

(cid:31) Corporate clients    (cid:31) Commercial clients    (cid:31) Consumer 

Assets Entrusted to Us by Our Clients
at December 31,

Deposits and client assets1
($ in billions)

$2,681

$365

$573

$2,811

$372

$558

$3,255

$439

$755

$3,011

$398

$730

$2,424

$361

$648

$1,415

$3,617

$464

$824

$3,740 

$3,633 

$503

$861

$558

$722

$3,802 

$618

$757 

$4,227 

$4,211 

$660

$679

$784 

$792 

$2,783

$2,740

$1,743

$1,881

$1,883

$2,061                  

$2,329

$2,376

$2,353

$2,427

2008

2009

2010

2011

2012

2013

2014

2015

2016

2017

2018

(cid:31) Client assets    (cid:31) Wholesale deposits    (cid:31) Consumer deposits

 Assets under custody2
($ in trillions)

$16.1

$16.9

$18.8

$20.5

$20.5

$19.9

$20.5

$13.2

$14.9

$23.5

$23.2

2008

2009

2010

2011

2012

2013

2014

2015

2016

2017

2018

1 Represents assets under management, as well as custody, brokerage, administration and deposit accounts.
2 Represents activities associated with the safekeeping and servicing of assets.

14

I.  JPMORGAN CHASE PRINCIPLES AND STRATEGIES 2.  We endeavor to be the best at anything and everything we do.

While we never expect to be best-in-class 
every year in every business, we normally 
compare well with our best-in-class peers. 

The chart below shows our performance 
generally, by business, versus our competi-
tors in terms of efficiency and returns. 

JPMorgan Chase Is in Line with Best-in-Class Peers in Both Efficiency and Returns

Efficiency

Returns

JPM 2018 
overhead
ratios

Best-in-class 
peer overhead 
ratios1

JPM medium-term 
target overhead 
ratio

JPM 2018
ROTCE

Best-in-class 
peer ROTCE2, 3

JPM medium-term
target ROTCE 

Consumer & 
Community 
Banking

Corporate & 
Investment  
Bank

Commercial 
Banking

Asset & Wealth 
Management

53%

57%

37%

74%

47%
BAC–CB

54%
BAC–GB & GM

42%
USB–C&CB

50%+/-

28%

33%
BAC–CB

25%+

54%+/-

16%

16%
BAC–GB & GM

35%+/-

20%

17%
FITB

~16%

~18%

60%
CS–PB & TROW

70%+/-

31%

37%
MS–WM & TROW

25%+

JPMorgan Chase compared with peers4 

Overhead ratios5

Target
~55%

JPM

C

BAC

GS

WFC

MS

57%

57%

58%

64%

64%

72%

ROTCE

JPM

BAC

GS

WFC

MS

C

17%

16%

Target
~17%

14%

14%

14%

11%

1  Best-in-class overhead ratio represents comparable JPMorgan Chase (JPM) peer business segments: Bank of America Consumer 
Banking (BAC-CB), Bank of America Global Banking and Global Markets (BAC–GB & GM), U.S. Bancorp Corporate and Commercial 
Banking (USB–C&CB), Credit Suisse Private Banking (CS–PB) and T. Rowe Price Group, Inc. (TROW).
2  Best-in-class ROTCE represents implied net income minus preferred stock dividends of comparable JPM peers and peer business 
segments when available: BAC–CB, BAC–GB & GM, Fifth Third Bancorp (FITB), Morgan Stanley Wealth Management (MS–WM) and TROW.
3  Given comparisons are at the business segment level, where available, allocation methodologies across peers may be inconsistent 
with JPM’s.
4 Bank of America Corporation (BAC), Citigroup Inc. (C), The Goldman Sachs Group, Inc. (GS), Morgan Stanley (MS), Wells Fargo & 
Company (WFC).
5 Managed overhead ratio = total noninterest expense/managed revenue; revenue for GS and MS is reflected on a reported basis.
ROTCE = Return on tangible common equity

On an ongoing basis, we analyze and 
compare ourselves with our competitors 
at a very detailed level. The analysis we do 
is on more than 50 sub-lines of business 
and hundreds of products, incorporating 
not just financial data but also operational 

data, customer satisfaction and many other 
measures. Our management will always be 
very critical of its own performance: Acknowl-
edging our shortcomings and mistakes and 
studying them intensely and learning from 
them make for a stronger company.

15

I.  JPMORGAN CHASE PRINCIPLES AND STRATEGIES 
 
 
 
 
 
We also never lose sight of the fact that we 
have an extraordinary number of strong 
competitors – we cannot be complacent. 
There are many capable financial tech-
nology (fintech) companies in the United 
States and around the world – technology 
always creates opportunities for disruption. 
We have acknowledged that companies like 
Square and PayPal have done things that we 
could have done but did not. They looked at 
clients’ problems, improved straight through 

processing, added data and analytics to prod-
ucts, and moved quickly. We recently sent 
one of our senior teams to China to study 
what’s being achieved there with artificial 
intelligence (AI) and fintech, and it’s hard 
not to be both impressed and a little worried 
about the progress China has made – it made 
our management team even more motivated 
to move quickly. Suffice it to say, no matter 
what our current performance is, we cannot 
rest on our laurels.

3.  We will maintain a fortress balance sheet — and fortress financial principles. 

A fortress company starts with a fortress 
balance sheet. 

You can see in the chart below that our 
balance sheet is extraordinarily strong. 

Our Fortress Balance Sheet
at December 31,

CET1

TCE/
Total assets1

Tangible
common equity 

Total assets

RWA

Liquidity

Fed funds purchased and securities loaned 
or sold under repurchase agreements

Long-term debt and  
preferred stock 

2008

7.0%2

4.0%

$84B

$2.2T

$1.2T2

~$300B

$193B

$303B3

1 Excludes goodwill and intangible assets. 
2 CET1 reflects Tier 1 common; reflects Basel I measure.  
3 Includes trust preferred securities.  
4 Reflects Basel III Standardized measure which is the firm's current binding constraint. 
5 Operational risk RWA is a component of RWA under Basel III Advanced measure. 
6 Represents the amount of HQLA included in the liquidity coverage ratio.

   For additional information, refer to LCR and HQLA on page 96.

+500 bps

+300 bps

+$101B

+$0.4T

+$0.3T

+~$455B

–$11B

+$5B

2018

12.0%4

7.0%

$185B

$2.6T

$1.5T4

$755B

$182B

$308B

B = Billions 

T = Trillions

bps = basis points

2018 Basel III 
Advanced is 12.9%, 
or 17.8% excluding 
$389B operational 
risk RWA5

2018 Basel III 
Advanced is $1.4T 
including $389B 
operational risk 
RWA5

Reported HQLA 
is $529B6 

$197B eligible  
for TLAC

CET1 =  Common equity Tier 1 ratio. For additional information, refer to Regulatory capital on pages 86-91 
TCE = Tangible common equity
RWA = Risk-weighted assets
Liquidity = HQLA plus unencumbered marketable securities, which includes excess liquidity at JPMorgan Chase Bank, N.A.
HQLA =  High quality liquid assets. Predominantly includes cash on deposit at central banks and highly liquid securities including  

U.S. agency mortgage-backed securities, U.S. Treasuries and sovereign bonds 

LCR = Liquidity coverage ratio
TLAC = Total loss absorbing capacity 

16

I.  JPMORGAN CHASE PRINCIPLES AND STRATEGIES We have an incredibly well-capitalized bank 
with enormous liquidity. 

But a fortress balance sheet isn’t enough.

To be a fortress company, we believe that 
you also need to have strong, properly diver-
sified earnings and margins. It is capital 
and liquidity combined with strong earn-
ings and margins that provide the ability to 
withstand extreme stress. I want to remind 
shareholders that we run hundreds of 
stress tests internally each month, some of 
which are far more severe than the Federal 
Reserve’s (the Fed) annual stress test. We 
also believe that we should have strong 
earnings after making investments for the 
future – which may reduce earnings in the 
short run. We are cost- and capital-efficient; 
we rigorously allocate our capital; and we 
continually analyze our businesses, both to 
maximize their individual performance and 
to make sure they are contributing to the 
health of the whole company.

We like to use our capital to grow. 

We much prefer to use our capital to grow 
than to buy back stock. We believe buying 
back stock should be considered only when 
either we cannot invest (sometimes as a 
result of regulatory policies) or we are gener-
ating excess capital that we do not expect to 
use in the next few years. Buybacks should 
not be done at the expense of investing 
appropriately in our company. Investing 
for the future should come first, and at 
JPMorgan Chase, it does. 

However, when you cannot see a clear use 
for your excess capital over the short term, 
buying back stock is an important capital 
tool – as long as you are buying it back at 
a reasonable price. And when companies 
buy back stock (which we only do when it 
is at a price that we think adds value to our 
remaining shareholders), the capital is redis-
tributed to investors who can put it to good 
use elsewhere. It does not disappear. We 
currently have excess capital, but we hope in 
the future to be able to invest more of it to 
grow our businesses.

Good financial management is also critical. 

We have always believed that a deep and 
detailed understanding of a company’s finan-
cial and operational statements, including 
all assets and liabilities and all revenue and 
expenses (without netting and regardless of 
whether they are on- or off-balance sheet), is 
critical to running a safe and sound organi-
zation. However, accounting, and therefore 
earnings, is not a perfect measure of perfor-
mance or economics. I would like to discuss 
a few reasons why:

•  Accounting rules can be counterintuitive, 

but you can’t make business decisions based 
on them. While we are rigorous about 
proper accounting and disclosure, some-
times accounting can distort the actual 
economics of a business. A few examples 
will suffice. In credit card accounting, for 
instance, new card customer costs are 
expensed over the course of a year and 
inexplicably as a contra-revenue item 
(i.e., as a reduction of revenue rather 
than an expense). In addition, under 
upcoming accounting rules, losses that are 
expected over the life of the card balance 
are accounted for upfront. Meanwhile, 
the earnings from the card are booked 
over the life of the card, which averages 
approximately seven years. In connection 
with mortgage loans we don’t own but 
instead service (i.e., by sending statements 
and receiving payments on behalf of 
the mortgagor), the accounting standard 
requires that we present-value expected 
revenue and expenses and book every-
thing upfront. But in cash management, 
asset management and many other prod-
ucts that have a similar, somewhat predict-
able annuity-like revenue stream, the prac-
tice is different. The reason I am making 
this point is that you need to understand 
the economics of decisions. Accounting 
can easily make people do silly things.

17

I.  JPMORGAN CHASE PRINCIPLES AND STRATEGIESThe real damage to an organization 
comes from the cumulative corrosive-
ness of trying to “make” its numbers. 
This can be exacerbated by compen-
sation deals and models that can be 
manipulated to change quarterly results. 
It’s easy to change earnings in a quarter 
by doing stupid things that help earn-
ings in the short term but are bad in 
the long term. Examples include asking 
customers to inappropriately buy more 
products before the end of the quarter so 
you can show revenue growth, reducing 
marketing, not opening that new branch 
or not investing in technology that won’t 
have a payback for a year or two. I could 
go on and on. And this could spiral 
within a company, as loyal, well-meaning 
employees do what they can to help a 
company meet its “earnings goal.”

Importantly, in the next section, I speak 
in detail about responsible banking, client 
selection and intensive risk management. 
Proper management is as critical as anything 
else we do, but I did not want to repeat the 
messages here.

•  Conservative accounting is better. While we 
always try to make intelligent economic 
decisions, I do believe that appropriately 
conservative accounting is a better way to 
manage your business. For example, recog-
nize problems early, write off software 
that is not valuable, don’t book revenue 
that is uncertain and so on. Aggressive 
accounting leads to trouble, and while it 
may help increase performance measures 
in the short run, it will most certainly be 
uncovered and reversed at precisely the 
wrong time.

•  Earnings guidance can be very damaging. 
Let’s be very clear: Transparency with 
shareholders, proper disclosures and 
guidance on certain revenue, expense 
and balance sheet items all are good. 
However, earnings themselves in any one 
quarter are a function of decisions made 
over many, many years. Quarterly earn-
ings are dependent upon many factors, 
like cost of goods sold and market prices, 
which often change, as well as unex-
pected events, the weather, and wage and 
gross domestic product (GDP) growth. No 
CEO can predict all of those things, and 
any analyst with an earnings estimate 
has made his or her own specific assump-
tions around them. 

4. We lift up our communities.

We will never forget that the most important 
thing we do is to run a healthy and vibrant 
company that is here to constantly serve our 
clients with responsible banking. But we 
want our shareholders and all of our constit-
uents to understand the tremendous amount 
we do, in addition to traditional banking, to 
help the communities in which we operate.

Our effort is substantial, permanent and 
supported by the whole company.

One of the reasons for JPMorgan Chase’s 
enduring success is we have always recog-
nized that long-term business success 
depends on community success. When 

everyone has a fair shot at participating in 
and sharing in the rewards of growth, the 
economy will be stronger and our society 
will be better. We are making significant, 
long-term, data-driven business and philan-
thropic investments aimed at opening doors 
to opportunity for those being left behind.

Most people consider corporate responsi-
bility to be enhanced philanthropy. While 
we are devoted to philanthropy (we are on 
our way to spending $350 million a year 
on these efforts), corporate responsibility 
is far more than just that. We finance more 
than $2 billion in affordable housing each 

18

I.  JPMORGAN CHASE PRINCIPLES AND STRATEGIES year; we do extensive lending in low- and 
moderate-income neighborhoods; we lend 
to and finance small businesses around 
the country; and we design products and 
services in financial education for lower 
income individuals. And importantly, these 
efforts are supported by senior leadership, 
managed by some of our best people (these 
efforts are not an afterthought) and are 
sustainable. We try to be creative, but we 
analyze everything, including philanthropy, 
based on expected results.

We are huge supporters of regional and 
community banks, which are critical to many 
cities and small towns around the country.

In an op-ed published by The Wall Street 
Journal in 2016, I wrote: “In this system, 
regional and smaller community banks play 
an indispensable role. They sit close to the 
communities they serve; their highest- 
ranking corporate officers live in the same 
neighborhoods as their clients. They are able 
to forge deep and long-standing relation-
ships and bring a keen knowledge of the 
local economy and culture. They frequently 
are able to provide high-touch and special-
ized banking services.” JPMorgan Chase, 
as a traditional “money center bank” and 
“bankers’ bank,” in fact, is the largest banker 
in America to regional and community 
banks. We bank approximately 530 of 
America’s 5,200 regional and community 
banks. In 2018, we made loans to them or 
raised capital for them totaling $4 billion. In 
addition, we process payments for them, we 
finance some of their mortgage activities, 
we advise them on acquisitions, and we buy 
and sell securities for them. We also provide 
them with interest rate swaps and foreign 
exchange both for themselves – to help 
them hedge some of their exposures – and 
for their clients.

Over the past five years, we have developed 
and refined a model that may be a blue-
print for urban revitalization and inclusive 
growth. Our head of Corporate Responsi-
bility describes our significant measures in 
more detail in his letter, but I highlight a 
few examples here, including the sidebar on 
page 20 that describes our focused effort to 
support black advancement in a number of 
the communities we serve:

•  Detroit exemplifies the challenges many cities 
wrestle with, as well as the strategies for 
solving them. Since 2014, JPMorgan Chase 
has been combining its philanthropy 
and business expertise to address some 
of Detroit’s biggest economic hurdles, 
ranging from catalyzing development, 
building infrastructure and affordable 
housing, and boosting small business 
growth to revitalizing education and 
preparing Detroiters with the skills to 
secure well-paying jobs. We are deeply 
proud of our $150 million commitment 
and the impact we have made to date – 
the city has been the proving ground for 
our model for driving inclusive growth, 
which has made a real difference in 
Detroit’s comeback and the lives of its 
citizens. Over the past five years, we have 
taken lessons learned and applied them to 
other cities facing similar challenges.

•  The Entrepreneurs of Color Fund (EOCF) is 
another example of how we are turning our 
insights into action. In 2015, JPMorgan 
Chase helped launch the Entrepreneurs of 
Color Fund in Detroit to provide under-
served entrepreneurs with access to 
capital and assistance needed to grow and 
thrive. From 2015 to 2018, the fund made or 
approved loans totaling $6.6 million to 79 
minority small businesses, resulting in over 
830 new or preserved jobs. Since then, the 
Detroit fund has more than tripled in size 
to over $22 million. Building on the success 
of Detroit’s EOCF, we expanded this model 
to San Francisco, the South Bronx, the 
Greater Washington region and Chicago, 
where it is also making a real impact. In 
total, these funds are now approximately 
$40 million and growing.

19

I.  JPMORGAN CHASE PRINCIPLES AND STRATEGIESADVANCING BLACK PATHWAYS: from an op-ed that originally ran on CNN Business 

Mellody Hobson and Jamie Dimon: 
Black Americans are still worse off 
financially. Businesses can help.

MELLODY HOBSON

JAMIE DIMON

For all the positive economic trends in America, the racial wealth 

Our current initiative, Advancing Black Leaders, seeks to hire and 

gap continues to prevent growth from benefiting everyone. While 

promote more black senior executives and junior-level employees 

this is not a new crisis, it is one we must urgently address so that 

at JPMorgan Chase. We know investing in our employees is key  

economic opportunity is equally extended to black Americans.

to our company’s future. In addition to recruiting more African- 

Racism, intolerance, and poverty strangle economic opportunity. 

The racial wealth gap is stark: For single black Americans, the 

median wealth is $200 to $300, compared to $15,000 to $28,000 

for single white Americans. This divide undermines financial 

American leaders, we also need to focus on retaining them. Since 

2016, the firm has increased the number of black managing 

directors by 41% and black executive directors by 53%. A good 

start — but just the beginning.

stability for many black Americans.

Advancing Black Pathways will create a dedicated talent pipeline 

Closing the racial wealth gap is good for Americans, and it 

makes good business sense. We know employees from diverse 

backgrounds offering different perspectives drive better  

corporate outcomes. A recent study showed that businesses 

with diverse leadership generate 19% more revenue than 

non-diverse companies. 

Diversity can also reduce turnover. Nearly seven in 10 millennials 

reported they would continue to work at a company for five or 

more years if it is diverse.

As leaders in business as well as the broader community, we know 

we have a responsibility to society. Not to mention, as financial 

services executives, we can help to foster widespread prosperity.

To this end, we have both worked to empower black Americans 

to achieve personal and professional success. For example, After 

School Matters, a nonprofit founded in 2000, provides enrich-

ment programs to thousands of inner-city high school students in 

Chicago. Meanwhile, JPMorgan Chase’s Fellowship Initiative, 

founded in 2010, offers hands-on college access and academic 

support to young men of color in Los Angeles, New York, Chicago 

and Dallas. The scale and success of these efforts are impressive 

— but not enough. There is much more work to be done.

Recently, we announced Advancing Black Pathways — a new 

program at JPMorgan Chase that seeks to build on existing 

efforts to bridge the racial wealth divide and ultimately help 

black families build wealth. We urge more businesses to join us 

as we attempt to close this divide.

that will start young black professionals on an early career path 

and foster a corporate culture that further encourages diversity 

at all levels. We plan to hire more than 4,000 black students in 

full-time positions, apprenticeships, and internships over the 

next five years. JPMorgan Chase will also help create job training 

programs that are aligned with growing industries in the broader 

communities we serve.

We are also investing in the financial success of black Americans 

through a focus on savings, homeownership, and entrepreneur-

ship. For example, the largest wealth gaps lie in racial disparities 

among entrepreneurs. If people of color owned businesses at the 

same rates as whites, 9 million more jobs and $300 billion in 

income would be created.

As part of this effort, we are helping to create a $6.65 million 

Entrepreneurs of Color Fund with local partners in the Wash-

ington, D.C. region to expand access to capital, improve business 

services, and streamline supplier diversity programs for small, 

minority-owned businesses. To date, we have launched similar 

low-cost loan funds in four other U.S. cities, bringing other 

investors to the table, and leveraging nearly $40 million to 

support underserved entrepreneurs. Thus far, Entrepreneurs of 

Color Funds have created or saved more than 1,200 jobs in 

critical neighborhoods lacking needed resources to grow.

Businesses of every size have an important role to play in 

expanding opportunity. By working together, we can give people 

a fair and equal chance to succeed, no matter their zip code or 

skin color. 

20

Reprinted with permission from CNN Business

• 

In 2018, we launched AdvancingCities, 
JPMorgan Chase’s $500 million, five-year 
initiative to drive inclusive growth in cities 
around the world. Through this effort, we 
are combining our business and philan-
thropic resources and expertise to expand 
opportunity for those being left behind 
in today’s economy. This is a global 
program. Marking our firm’s 150th anni-
versary in France last year, we announced 
a $30 million, five-year commitment – 
the first AdvancingCities investment – to 
support underserved small businesses 
and provide skills training to residents 
in Seine-Saint-Denis and other areas in 
Greater Paris with high levels of poverty 
and unemployment.

•  Our recent $350 million New Skills at Work 
commitment is focused on how we prepare 
people to succeed in our transformed work-
places and changing global economy. Over the 
past five years, we have supported worker 
education and training around the world 
– collaborating with nearly 750 partners 
and nonprofits in 37 countries and 30 
U.S. states, affecting 150,000 individuals. 
We are now bolstering our strategy by 
promoting better ways for business and 
education to collaborate, scaling the best 
education and job training programs.

While we know a fundamental disconnect 
still remains between business and the 
average citizen, we also believe that the only 
solution is to remain relentless in our efforts 
to earn trust from every customer in every 
community. We believe that is the best we 
can do. As the largest financial institution in 
the country, JPMorgan Chase understands 
our responsibility to earn public trust with 
everyone, every day. 

When disaster strikes, we give special care to  
our customers.

When disaster strikes – we are there for our 
customers. After Hurricane Florence and 
Hurricane Michael devastated the Caro-
linas and the Gulf Coast, respectively, after 
wildfires destroyed large parts of California 
and after a number of other tragic events, 
we stepped up for our communities and 
our customers. We also provided relief to 
customers affected by the recent government 
shutdown – and kept at it until they received 
their back pay. Here’s a list of the kinds of 
things we did when disaster struck:

•  Re-entered damaged areas, often as the 
first bank, filling our ATMs and quickly 
reopening our branches to give customers 
access to cash, as well as crucial docu-
ments in their safe deposit box.

•  Activated our special-care line with 

specialists to quickly help customers.

•  Refunded customers’ overdraft fees. 

•  Extended and deferred payments on 

customers’ car loans. 

•  Provided necessary relief on customers’ 

mortgage loans.

•  Removed minimum payments on credit 

cards, reducing cash payments and 
limiting the impact on customer credit 
reports.

•  In addition, in 2018, donated more than $4 
million to emergency assistance agencies 
around the world, which included imme-
diate help following the earthquake and 
tsunami in Indonesia, wildfires in Greece, 
and devastating floods and landslides in 
western Japan. 

•  Over the past five years, contributed more 
than $22 million to support immediate 
and long-term recovery from disasters. 

21

I.  JPMORGAN CHASE PRINCIPLES AND STRATEGIES5.  We take care of our employees.

Our employees are fundamental to the 
vibrancy and success of our company. At 
the end of the day, everything we do – from 
operations and technology to service and 
reputation – is completely based upon the 
abilities and character of our employees.

Inclusion and diversity

•  We have more than 256,000 employees 

globally, with over 170,000 in the United 
States. Our commitment to creating an 
inclusive organization is not only about 
doing the right thing; it’s about doing 
what makes our company stronger. In 
2016, we introduced Advancing Black 
Leaders, an expanded diversity strategy 
focused on increased hiring, retention 
and development of talent from within 
the black community. We magnified that 
effort in 2019 with our Advancing Black 
Pathways initiative (which is outlined 
in the sidebar on page 20). Now, in the 
United States, 50% of our firm’s workforce 
is ethnically diverse. That said, we know 
we have work to do to increase the repre-
sentation of ethnically diverse employees 
at senior levels of the company.

•  On gender diversity, women represent 

30% of our firm’s senior leadership glob-
ally. These are women who run major 
businesses and functions – several units 
on their own would be among Fortune 
1000 companies. Investing in the advance-
ment of women is a key focus for our 
company, and we have established a global 
firmwide initiative called Women on the 
Move that empowers female employees, 
clients and consumers to build their 
career, grow their businesses and improve 
their financial health. 

•  To encourage diversity and inclusion 
in the workplace, we have 10 Busi-
ness Resource Groups (BRG) across the 
company to connect approximately 
100,000 participating employees around 
common interests, as well as foster 
networking and camaraderie. Groups are 
defined by shared affinities, including 
race and cultural heritage, generation, 
gender, sexual orientation, disability and 
military status. For example, some of our 
largest BRGs are Adelante for Hispanic 
and Latino employees, Access Ability for 
employees who have a disability, AsPIRE 
for Asian and Pacific Islander employees, 
NextGen for early career professionals, 
PRIDE for our LGBT+ employees, BOLD 
for black employees and Women on the 
Move, our largest group, which has more 
than 30,000 members globally.

Wages

•  We have been raising wages for our 

22,000 employees at the lower end of the 
pay range. For those earning between $12 
and $16.50 an hour in the United States, 
we have been increasing hourly wages to 
between $15 and $18, depending on the 
local cost of living. For employees making 
$40,000 a year or less in the United States, 
our average pay increases are around 
$4,800. This is the right thing to do, and 
we now offer well above the average 
hourly wage for most markets. Remember, 
these jobs are often the first rung on the 
ladder, and many of these employees soon 
move on to higher paying positions. 

•  These increases are on top of the firm’s 

comprehensive benefits package, with an 
average value of $12,000 for employees in 
the lower wage tier.

22

I.  JPMORGAN CHASE PRINCIPLES AND STRATEGIES 401(k) — Retirement

•  We provide comprehensive retirement 
benefits, including a competitive 401(k) 
plan and dollar-for-dollar match on 5% 
of pay. For 2018, the 401(k) plan match, 
totaling approximately $482 million, 
enhanced the retirement savings of 
135,000 employees. 

•  We recognize that many employees 

who earn under $60,000 a year often 
do not invest in a 401(k) plan because 
they cannot afford the lost cash flow 
and, therefore, do not receive the match. 
For these employees, we make a discre-
tionary $750 Special Award to them. This 
provided 56,000 U.S. employees with $40 
million in additional retirement funds – 
and this money is granted whether or not 
they make their own contribution to a 
401(k) plan.

Health benefits and wellness programs

•  We offer a comprehensive health benefits 
package in the United States, including 
a medical plan that covers over 296,000 
individuals (138,000 employees, 106,000 
children and 52,000 spouses/domestic 
partners). In 2018, we covered $1.3 billion 
in medical costs (net of employee payroll 
contributions). We care very much about 
our employees’ health.

•  We subsidize the health benefit costs of 
lower wage earners up to 90% of the 
total cost – for higher paid employees, 
we subsidize approximately 60%. In 
addition, recognizing the hardship 
that deductibles cause for lower paid 
employees, effective January 1, 2018, we 
lowered the deductible in the medical 
plan by $750 for employees earning less 
than $60,000. For these employees, if 
they do their wellness screenings, their 
effective deductible could be zero. 

•  Enrolled employees and spouses/

domestic partners earned collectively 
about $100 million toward their Medical 
Reimbursement Accounts in 2018, funded 
by JPMorgan Chase, for completing well-
ness activities. 

•  Outside the United States, we provide 
medical coverage to 80,000 employees  
and their families under local medical 
insurance plans. 

•  62% of employees around the globe have 
access to our 54 on-site Health & Wellness 
Centers, which are staffed with doctors, 
nurses, nurse practitioners and other 
health professionals. These centers are 
extensively visited – in excess of 600,000 
encounters a year. And over 100 visits 
were potentially life-saving interventions 
(involving, for example, urgent cardiac or 
respiratory issues). 

Training

•  We extensively invest in employee bene-

fits and training opportunities so that our 
workers can continue to increase their 
skills and advance their career. Our total 
direct investment in training and devel-
opment is approximately $250 million 
a year. What’s more important and hard 
to measure is the on-the-job training that 
just about every employee gets from their 
manager – education that leads to deep 
knowledge and promotion opportunities 
(and, unfortunately, lots of recruiting from 
our competitors). In 2018, we delivered 9 
million hours of training to our employees 
worldwide, augmented by several new 
digital learning innovations.

•  Since inception of the program in 2015, 
26,500 managers (approximately 60% of 
all managers) have attended one or more 
Leadership Edge programs. These offer 
critical training in leadership and manage-
ment. While this initiative is costly, we 
are starting to see results in terms of 
reduced attrition, higher satisfaction from 
employees and better management. 

Volunteer and Employee Engagement Paid Time 
Off policy

•  Effective January 1, 2019, we implemented 
a new Volunteer and Employee Engage-
ment Paid Time Off policy, which provides 
up to eight hours of paid time off each 
calendar year for volunteer and other 
firm-sponsored activities. 

23

I.  JPMORGAN CHASE PRINCIPLES AND STRATEGIES•  The new policy increases opportunities for 
employees to participate in volunteer activ-
ities and give back to our communities. 

Parental Leave policy 

•  In 2017, we increased paid parental leave 
for the primary caregiver to 16 weeks, up 
from 12 weeks, for eligible employees in 
the United States. In 2018, we extended 
the leave for non-primary parental care-
givers to six weeks of paid time off (up 
from two weeks). 

Supporting veterans 

•  Our veteran-focused efforts are centered 
on facilitating success in veterans’ post- 
service lives primarily through employ-
ment and retention. In 2011, JPMorgan 
Chase and 10 other companies launched 
the 100,000 Jobs Mission, setting a goal 
of collectively hiring 100,000 veterans. 
The initiative has resulted in the hiring 
of more than 500,000 veterans by over 
200 member companies of the Veteran 
Jobs Mission, with the ultimate goal of 
employing 1 million veterans.

•  JPMorgan Chase has hired more than 

14,000 U.S. veterans since 2011 – including 
over 1,100 in 2018 alone – with more than 
50% coming from diverse backgrounds. 

•  We offer internship and rotational entry 
programs to ease the transition from 
military service to the financial services 
industry. Once at our firm, veterans 
can count on the support of our Office 
of Military and Veterans Affairs, which 
sponsors mentorship programs, acclima-
tion and development initiatives, recog-
nition events and other programs to help 
bridge the gap between military and 
corporate cultures. 

•  More than 1,000 mortgage-free homes have 

been awarded to military families through 
nonprofit partners as part of our firm’s 
Military Home Awards Program.

•  We completely support the U.S. military. 
We cannot understand how any U.S. 
citizen does not support the extraordinary 
sacrifice and hardship borne by the mili-
tary to help protect this great nation.

Needless to say, our success is impossible 
without our employees, and we strive 
mightily to help them in both their profes-
sional and personal lives. 

6. We always strive to learn more about management and leadership.

At the end of the day, everything we do is 
done by human beings. In my annual letter 
to shareholders, I always enjoy sharing what 
we have learned about management, leader-
ship and organizations over time. 

Great management is critical, though true 
leadership requires more.

For any large organization, great manage-
ment is critical to its long-term success. Great 
management is disciplined and rigorous. 
Facts, analysis, detail … facts, analysis, detail 
… repeat. You can never do enough, and 
it does not end. Complex activity requires 
hard work and not guessing. Test, test, test 

24

and learn, learn, learn. And accept failure 
as a “normal” recurring outcome. Develop 
great models but know that they are not the 
answer – judgment has to be involved in 
matters related to human beings. You need 
to have good decision-making processes, 
with the right people in the room, the proper 
dissemination of information and the appro-
priate follow-up – all to get to the right deci-
sion. Force urgency and kill complacency. 
Know that there is competition everywhere, 
all the time. But even if you do all of this 
well, it is not enough.

I.  JPMORGAN CHASE PRINCIPLES AND STRATEGIES Real leadership requires heart and humility.

It’s possible to be very good at the type 
of management described above, but as 
managers rise in an organization, they 
depend on others more and more. The team 
is increasingly important – many team 
members know more than their managers 
do about certain issues – a team working 
together can get to a better outcome. I have 
seen many senior managers ascend into 
big new roles with a bad reaction to their 
increasing dependence on other people – by 
hoarding information, never allowing them-
selves to be embarrassed and demanding 
personal loyalty versus loyalty to the orga-
nization and its principles. They don’t grow 
into the new job – they swell into it. I have 
often felt that dependency on their teams 
makes these folks feel paranoid or insecure – 
leading to this bad behavior. 

Good leaders have the humility to know that 
they don’t know everything. They foster an 
environment of openness and sharing. They 
earn trust and respect. There are no “friends 
of the boss” – everyone gets equal treatment. 
The door is universally open to everybody. 

Everyone knows that these leaders are only 
trying to do the right thing for customers and 
clients. They share the credit when things go 
well and take the blame when it does not. 

And true leaders don’t just show they care 
– they actually do care. While they demand 
hard work and effort, they work as hard as 
anyone, and they have deep empathy for 
their employees under any type of stress. 
They are patriots not mercenaries; they have 
the heart to wear the jersey every day.

You need to stay hungry and scrappy.

Competition is everywhere, but, often, very 
successful companies are lulled into a false 
sense of security. Having worked at a number 
of companies not nearly as successful as ours 
(I have to confess that I kind of liked being 
the underdog), we fought every day to even 
try to get to the major leagues. All companies 
are subject to inertia, insipid bureaucracy and 
other flaws, which must be eradicated. If a 
company isn’t staying on edge, maintaining 
a fire in its belly and pushing forward, it will 
eventually fail. 

7.  We do not worry about some issues.

Since we shared issues that are high priori-
ties, it is almost as important to describe the 
issues we don’t worry about daily – and why. 
A few are listed below:

•  We do not worry about loan growth. It 

is most definitely an outcome of how we 
manage credit and client decisions. We will 
not stretch, ever, to show growth in loans.

•  We do not worry about the stock price in 
the short run. If you continue to build a 
great company, the stock price will take 
care of itself.

•  We do not worry about quarterly earnings. 
Build the company for the future, and you 
will maximize earnings over the long run.

•  While we worry extensively about all 
of the risks we bear, we essentially do 
not worry about things like fluctuating 
markets and short-term economic reports. 
We simply manage through them.

•  While we fanatically manage our 

company, we do not worry about missing 
revenue or expense budgets for good 
reasons. This is not a mixed message. We 
want our leaders to do the right thing for 
the long term and explain it if they have 
good reasons to diverge from prior plans.

•  We do not worry about charge-offs 

increasing in a recession – we fully expect 
it, and we manage our business knowing 
there will be good times and bad times.

Suffice it to say, we stay devoted to these 
principles.

25

I.  JPMORGAN CHASE PRINCIPLES AND STRATEGIESII. COM MENTS  O N  CUR R ENT CRITICAL ISSUES

In this section, I review and analyze some of the current critical issues that affect our company. 

1.  We need to continue to restore trust in the strength of the U.S. banking system and 

global systemically important financial institutions. 

An enormous amount has been accomplished in 
the last decade.

The strength, stability and resiliency of the 
financial system have been fundamentally 
improved over the course of the last 10 years. 
While I don’t agree with all of the Wall Street 
Reform and Consumer Protection Act (Dodd-
Frank) regulations, the bill did give regulators 
needed authority to fix our financial system’s 
most critical flaws. These post-crisis reforms 
have made banks much safer and sounder 
in the three most important areas: capital, 
liquidity, and resolution and recovery. 

Large banks, defined as global systemically 
important financial institutions, have more 
than doubled their highest quality capital to 
protect against losses, and they have tripled 
their liquid assets to total assets ratio to protect 
against unexpected net cash outflows. This 
allows healthy banks to weather extreme stress 
while continuing to provide credit and support 
to their clients (see message to employees on 

pages 27-28 that describes many of the lessons 
learned from the crisis and the extensive steps 
we took to help our clients). 

Here’s an eye-opening example of how much 
capital is now in the system: Under the Fed’s 
most extreme stress-testing scenario, where 35 
of the largest American banks bear extreme 
losses (as if each were the worst bank in the 
system), the combined losses are about 6% of 
the total loss absorbing resources of those 35 
banks. JPMorgan Chase alone has nearly three 
times the loss absorbing resources to cover 
the projected losses of all of these 35 banks 
(see chart below). 

In addition, resolution and recovery regu-
lations have given regulators both the legal 
authority and the tools to manage a failing 
or failed institution (see my comments in 
the sidebar on page 29 about how Lehman 
Brothers would have played out under 
today’s new rules). This allows regulators to 
minimize the impact of a major failed insti-
tution on both taxpayers and the system. 

Loss Absorbing Resources of U.S. SIFI Banks Combined
($ in billions)

$2,265

$1,249

$1,016

20181

˜

6

%

$1,749

$1,274

$475

20071

2x
˜

(cid:31) Loan loss reserves, preferred stock 

and TLAC long-term debt
(cid:31) Tangible common equity

$1392

35 CCAR banks 2018
projected pre-tax net losses  
(severely adverse scenario)

$396

$211

$185

2018 JPMorgan Chase only

1  Includes only the 18 banks participating in CCAR in 2013, as well as Bear Stearns, 
Countrywide, Merrill Lynch, National City, Wachovia and Washington Mutual.
2  Federal Reserve Dodd-Frank Act Stress Test 2018: Supervisory Stress Test Methodology  
and Results, June 2018.

Source: SNL Financial; Federal Reserve Bank, February 2019 
SIFI = Systemically important financial institution
CCAR = Comprehensive Capital Analysis and Review
TLAC = Total loss absorbing capacity

26

 
Looking back on 
the financial crisis

September 2018 message to employees 10 years after the financial crisis

Dear Colleagues,

A decade has passed since the collapse of Lehman Brothers so now is a good time to reflect on the financial 
crisis that was raging 10 years ago this month. A lot has been written — and far more is still to be written 
— on this crisis, but I would like to share a few thoughts with you on that extraordinary period of time and 
everything that all of you at JPMorgan Chase did to try to help.

The gathering storm hit with a vengeance.

While the collapse of Lehman in September 2008 was the epicenter of the crisis, it was actually far more 
complex than that — the roots go back to before 2006. By late 2006, we already saw problems in subprime 
mortgages, leveraged lending and quantitative investing. With the onset of Basel II, leverage at investment 
banks (not commercial banks) more than doubled, as did shadow banking (think structured investment 
vehicles, collateralized debt obligations, money market funds and so on). This was often funded by 
unsecured, undependable short-term wholesale borrowing. Then the biggest problem of all presented 
itself: It was not just subprime mortgages that were flawed — but all mortgages. This happened, in hind-
sight, by bad underwriting, government policy that fueled and fostered inappropriate mortgage lending 
(higher and higher loan-to-values, less and less cash down, weaker appraisals and insufficient income 
certification), unscrupulous brokers and cavalier investors. The banks, though not the worst actors in 
mortgages, joined the party, too. When the world realized that $1 trillion would ultimately be lost in 
mortgages, panic ensued. There were multiple failures — mortgage brokers, savings and loans (S&L), 
including Washington Mutual (WaMu) and IndyMac, as well as Fannie Mae and Freddie Mac (which were 
the largest financial failures of all time) — culminating in the dramatic failure of Lehman, followed by 
the extraordinary bailouts of AIG and other major financial institutions.

JPMorgan Chase did everything it possibly could do to help during this time.

On March 16, 2008, we announced our acquisition of Bear Stearns, a company with $300 billion of assets, 
which had collapsed and had fatal problems (we were essentially buying a house … but it was a house on 
fire). And we did this at the request of the U.S. government (thinking at the time that this could help head 
off a terrible crisis). On September 25, 2008, 10 days after the collapse of Lehman Brothers, we bought the 
largest S&L — WaMu — another company that had $300 billion of assets. We took other extraordinary actions 
— often at calculated but great risk to JPMorgan Chase — to support clients, including governments, and to 
support the markets in general. We loaned $70 billion in the global interbank market when it was needed 
most. With markets in complete turmoil, we were the only bank willing to single-handedly lend $4 billion to 
the state of California, $2 billion to the state of New Jersey and $1 billion to the state of Illinois. Additionally 
— and frequently — we loaned or raised for our clients $1.3 trillion at consistent and fair rates, in many cases 
far below what the market would have demanded, and we provided more than $100 billion to local govern-
ments, municipalities, schools, hospitals and not-for-profits over the course of 2009. Many other banks did 
the same. You probably will be surprised to find out that we lent a tremendous amount of money to Lehman 
before the crisis — and even more after the crisis. In fact, at the request of the Federal Reserve, we took 
extraordinary risk to lend more than $80 billion (on a secured basis) to Lehman after its bankruptcy to help 
facilitate sales of assets in as orderly a way as possible to minimize disruption in the markets.

27

This was a traumatic, historic period of time not just for the financial system but for the world as a whole. 
We endured a once-in-a-generation economic, political and social storm, and because of you, we have 
emerged 10 years after this crisis as a company of which we can all be proud.

The aftermath and lessons learned.

Many people still ask me about the Troubled Asset Relief Program (TARP), a government program that 
provided funding to banks in the midst of the crisis. JPMorgan Chase did not want or need TARP money, 
but we recognized that if the healthy banks did not take it, no one else could — out of fear that the market 
would lose confidence in them. And while it helped create the false rallying cry that all the banks needed 
support, the government, both the Federal Reserve and the Treasury, was trying everything it could in 
addition to TARP. And the Federal Reserve and the Treasury should be congratulated for the extraordinary 
actions they took to stave off a far worse crisis. In hindsight, it is easy to criticize any specific action, but, 
in total, the government succeeded in avoiding a calamity.

There were many lessons learned from the crisis: the need for plenty of capital and liquidity, proper 
underwriting and regulations that are constantly refined, fair and appropriate. In fact, regulators should 
take a victory lap because Lehman, Bear Stearns, AIG and multiple other failures effectively could not 
happen today because of the new rules and requirements.

We entered the crisis with the capital, liquidity, earnings, diversity of businesses, people and a risk 
management culture that enabled us to avoid most — but, unfortunately, not all — of the issues exposed by 
the crisis. These strengths also helped us to weather the economic crisis and to continue to play a central 
role in supporting our clients and our communities and rebuilding the U.S. economy. Counter to what most 
people think, many of the extreme actions we took were not done to make a profit: They were done to 
support our country and the financial system.

What stood out most was our character and capabilities — which make JPMorgan Chase what it is today.

When the global financial crisis unfolded in 2008, the people of JPMorgan Chase understood the vital role 
our firm needed to play and felt a deep responsibility to those who rely on us. It was this sense of respon-
sibility that enabled us to move beyond the challenges we were facing at that time and maintain a focus 
on what really matters: Taking care of our clients, helping the communities in which we operate — all while 
under extreme pressure from both the markets and the body politic — and protecting our company.

How we managed through the crisis is a testimony to the collective strength of character and commitment 
of our people. During those chaotic days throughout the crisis and its aftermath, many of our people had 
to work around the clock, seven days a week, for months on end. And they did it without complaint. The 
biggest lesson of the crisis: The quality, character, culture and capabilities of your partners are paramount.

Looking back and then looking around at the company we are today, I am filled with awe and admiration. 
For JPMorgan Chase, these past 10 years have been part of a challenging, yet defining, decade. Today, 
JPMorgan Chase is among the leaders in most of our businesses. I can’t tell you how proud I am to be your 
partner and to witness your extraordinary performance. I can’t thank our current and former employees 
enough for helping us get through those turbulent times and for the company we have become.

28

LEHMAN REDUX — IT SIMPLY WOULD NOT HAVE FAILED, BUT IT WOULD 
HAVE BEEN EASILY MANAGEABLE IF IT DID FAIL

As I mentioned in my shareholder letter in 2016, it is instructive to look at what would happen 
if Lehman were to fail in today’s regulatory regime. First of all, it is highly unlikely the firm 
would fail because under today’s capital rules, Lehman’s equity capital would be approximately 
$45 billion instead of $23 billion, which it was in 2007. In addition, Lehman would have far 
stronger liquidity and “bail-inable” debt. And finally, the firm would be forced to raise capital 
much earlier in the process. Lehman simply would not have failed.

However, if by the remotest, shooting-star possibility Lehman failed anyway, regulators would 
now have the legal authority to put the firm in receivership (they did not have that ability 
back in 2007-2008). At the moment of failure, unsecured debt of approximately $120 billion 
would be immediately converted to equity. “New Lehman” would be the best-capitalized 
bank in the world. In addition, derivatives contracts would not be triggered, and cash would 
continue to move through the pipes of the financial system. Legislators and regulators should 
be applauded for what they have done to solve the Too Big to Fail problem, though I should 
point out that this was accomplished by putting some basic rules in place — not the thousands 
of other rules layered atop them. 

2.  We have to remind ourselves that responsible banking is good and safe banking.

One of the critical responsibilities of banks is 
to take a rigorous and disciplined approach 
to allocating capital in the financial system – 
whether they do it directly through loans or 
through public and private capital markets. 
Banks need to do this knowing there will 
be recessions and that they should plan to 
support their clients through their most diffi-
cult times. We did exactly that throughout 
the 2008 crisis (again, see message to 
employees on pages 27-28). While many 
people focus on market making, which of 
course entails risk (we buy and sell about $2 
trillion a day of various securities around the 
world), this risk taking is carefully moni-
tored and largely hedged. To put risk taking 
and market making a little bit in perspective 
– in the last five years, we have lost money 
trading on only 11 days, and the loss was 
usually small and never more than about 

two times the average normal trading day 
revenue. Overall, loans are still the biggest 
risk that banks take. Our loan losses last year 
were $5 billion, and in the worst year of the 
Great Recession, our loan losses were approx-
imately $24 billion.

Responsible banks cannot always give customers 
what they want.

Making bad and unworthy loans ultimately 
is bad for both the bank and the customer. 
Being a responsible bank means you can’t 
always give customers what they want, 
and, therefore, it is unlikely that all of your 
customers are going to like you. We are 
fundamentally not in the same position 
as most businesses. If a customer has the 
money, most businesses will sell their goods 
and services to that customer. Banks can’t do 
that. Sometimes we have to say no or enforce 

29

II.  COMMENTS ON CURRENT CRITICAL ISSUESA recent example in the oil and gas sector shows 
how we balance risk while serving clients in 
tough times.

From 2014 to 2016, oil prices collapsed from 
a high of $108 per barrel to a low of $26 
per barrel. We were carrying approximately 
250 loans to smaller oil and gas companies 
(mostly based in Houston), referred to in 
the industry as “reserve-based loans,” or 
RBLs. The proven oil and gas reserves in 
the ground served as the collateral for these 
loans, as reviewed by both J.P. Morgan’s 
petroleum engineers and third-party engi-
neering consultants. We had $3 billion in 
outstanding loans under the RBL structure 
(and more to the oil industry as a whole). 
While we made these loans conservatively, 
we knew that low oil prices at the bottom of 
the cycle put us at great risk of loan losses 
– maybe even as high as $500 million. Our 
view was that we were going to work with 
these borrowers; i.e., extend the loans and 
try to help the companies survive this rough 
patch. (Of course, we put up additional loan 
loss reserves to account for possible losses.) 
At one point, surprisingly, some regulators 
made it clear that they did not want banks 
to extend these loans because they were too 
risky. But we thought it was important, even 
at the risk of losing hundreds of millions 
of dollars (something that we were posi-
tioned to be able to do), to help our clients 
get through this tough time rather than 
desert them when they needed us most. And 
sticking with our clients is exactly what we 
did. We thought regulators were overreacting 
– and, indeed, our losses, ultimately, were 
miniscule. Because of these actions, we are 
still welcome in Houston.

rules that may be unpopular. I have always 
believed that this necessary discipline with 
customers is one of the reasons that, histori-
cally, banks have not been popular. 

Banks are under constant pressure, including 
political pressure, to make loans (remember 
subprime mortgages?) even when they 
should not. But when and if something goes 
wrong with loans, even when proper and 
responsible underwriting is done, banks will 
come under a lot of legal, regulatory and 
political scrutiny and should expect to be 
blamed for potentially causing the problem. 
These conflicting pressures – to make or not 
make loans – will always exist and need to be 
properly navigated by a good bank.

Client selection is critical.

Client selection is one of the most important 
things we do. If one bank builds a book of 
business with clients of high character and 
another bank builds its business with clients 
of low character (who are usually pushing 
sound banking practices to the limit), it’s 
clear which bank will succeed over time. 
Therefore, turning down clients, which can 
sometimes be hard to do, is often the only 
way to be a responsible bank.

Risk taking is a detailed, analytical process and 
includes extensive risk mitigation.

Shareholders may be surprised to find out 
that, fundamentally, we are not a risk-taking 
but rather a risk-mitigating institution. 
Risk mitigation is not guessing – it is a 
thoughtful, detailed analytical process that 
leads to measured decision making. Partic-
ipants in our risk meetings can attest that 
while we are adamant about serving clients, 
we are also fanatic about understanding and 
mitigating some of the associated risks. So, 
in addition to proper client selection, risks 
are mitigated through simplification, diver-
sification, hedging, syndication, covenants, 
hard limits, continuous monitoring and fast 
reaction to problems. We deeply analyze 
everything so we can shoulder appropriate 
risk for and with our clients. We are their 
financial partner.

30

II.  COMMENTS ON CURRENT CRITICAL ISSUES 3.  We believe in good regulation — both to help America grow and improve financial stability.

I want to be very clear that we do not advo-
cate for the repeal of Dodd-Frank. We believe 
that the strength and resilience of the U.S. 
financial system have benefited from the 
law. Ten years out from the crisis, however, it 
is appropriate for policymakers to examine 
areas of our regulatory framework that 
are excessive, overlapping, inefficient or 
duplicative. At the same time, they should 
identify areas where banks can promote 
economic growth without impacting the very 
important progress we have made on safety 
and soundness. In fact, a stronger economy, 
by definition, is a safer economy. Our goal 
should be to achieve a rational, calibrated 
approach to regulation that strikes the right 
balance. This should be an ongoing and 
rigorous process that does not require any 
significant piece of legislation and should not 
be politicized. 

Here are a few areas where we think recalibra-
tion would be good not only for banks, but for 
consumers and the economy as a whole:

•  Carefully monitor the growing shadow bank 
system. While we do not believe that the 
rise in non-banks and shadow banking 
has reached the point of systemic risk, the 
growth in non-bank mortgage lending, 
student lending, leveraged lending and 
some consumer lending is accelerating 
and needs to be assiduously monitored. 
(We do this monitoring regularly as part 
of our own business.) Growth in shadow 
banking has been possible because rules 
and regulations imposed upon banks 
are not necessarily imposed upon these 
non-bank lenders, which exemplifies the 
risk of not having the new rules prop-
erly calibrated. An additional risk is that 
many of these non-bank lenders will not 
be able to continue lending in difficult 
economic times – their borrowers will 
become stranded. Banks traditionally try 
to continue lending to their customers in 
tough times. 

•  The country desperately needs mortgage 

reform — it would add to America’s economic 
growth. Reducing onerous and unneces-
sary origination and servicing require-
ments (there are 3,000 federal and state 
requirements today) and opening up the 
securitization markets for safe loans would 
dramatically improve the cost and avail-
ability of mortgages to consumers – partic-
ularly the young, the self-employed and 
those with prior defaults. And these would 
not be subprime mortgages but mortgages 
that we should be making. By taking this 
step, our economists believe that home-
ownership and economic growth would 
increase by up to 0.2% a year.

In the early 2000s, bad mortgage laws 
helped create the Great Recession of 2008. 
Today, bad mortgage rules are hindering 
the healthy growth of the U.S. economy. 
Because there are so many regulators 
involved in crafting the new rules, coupled 
with political intervention that isn’t 
always helpful, it is hard to achieve the 
much-needed mortgage reform. This has 
become a critical issue and one reason 
why banks have been moving away from 
significant parts of the mortgage busi-
ness. That business, in particular, high-
lights one of the flaws of our complicated 
capital allocation regime. The best way to 
risk manage a bank is to use risk weights 
that are actually based on risk. However, 
since most banks are also constrained by 
standardized capital (a capital measure 
that does not risk-adjust for the lower risk 
of having a properly underwritten prime 
mortgage), owning mortgages becomes 
hugely unprofitable. 

Because of these significant issues, we 
are intensely reviewing our role in origi-
nating, servicing and holding mortgages. 
The odds are increasing that we will 
need to materially change our mortgage 
strategy going forward.

31

II.  COMMENTS ON CURRENT CRITICAL ISSUESWe also need to get the recalibration of 
other regulatory requirements right, partic-
ularly around operational risk capital, the 
Fed’s Comprehensive Capital Analysis and 
Review (CCAR) stress test and the addi-
tional allocation of capital to global system-
ically important banks (GSIB). If we don’t 
do so, certain products and services will 
continue to be pushed outside the banking 
system (where they are, fundamentally, not 
regulated), distorting markets and raising 
the cost of credit for clients. 

•  Operational risk capital. We now hold 

nearly $400 billion of operational risk-
weighted assets, which means we hold 
more than $40 billion of equity for assets 
that don’t exist. This was a new calcula-
tion added after the crisis to recognize 
that banks also bear serious operational 
risk (stemming from lawsuits, processing 
errors and other issues). I agree that all 
banks bear operational risk, yet this is 
also true for all companies. Most compa-
nies, including banks, have earnings to 
pay for operational risk. And the calcu-
lation that gets us to $400 billion is 
questionable and so complex that I am 
not going to explain it here. Finally, most 
of our operational risk assets stem from 
Bear Stearns and WaMu subprime mort-
gage products that we don’t even offer 
anymore. Tying up capital in perpetuity 
– looking for shadows on the wall – is 
probably not the best idea for fostering 
growth in America. 

•  Comprehensive Capital Analysis Review.  

I deeply believe in stress testing, but I do 
have issues with CCAR. First, it consists 
of only a single test (there are many 
things that can go wrong that should 
be stress tested) – which is unlikely to 
prepare anyone (banks or regulators) 
adequately. There is an arbitrariness 
to a single test. Moreover, I don’t think 
CCAR accurately represents what a loss 
would look like in the nine quarters 
after a Lehman-type event (remember 

32

that in the nine quarters following the 
actual Lehman collapse, JPMorgan Chase 
earned $30 billion). One of the refrains 
that we hear about CCAR results is they 
show that most banks at the worst part 
of the stress cycle can barely cover their 
required capital. This is fundamentally 
inaccurate. The CCAR test can give this 
false impression because it requires 
banks to do unnatural things (such as 
continuing all stock buybacks – even 
when it is completely obvious that 
banks wouldn’t or couldn’t do this). As a 
result, we don’t rely solely on CCAR, and 
we stress test hundreds of scenarios a 
month, preparing ourselves for circum-
stances far worse than CCAR stress.

While CCAR losses may exceed what 
banks are likely to experience, they do 
appropriately include benefits that banks 
receive from being diversified and from 
having healthy profit margins. And 
CCAR is an effective built-in countercy-
clical buffer because its whole purpose 
is to ensure adequate capital at the worst 
point of a major stress event. Capital 
requirements for GSIBs, however, are 
completely different. 

•  GSIB capital requirements. My biggest 
issue is with GSIB capital require-
ments, and since they may be added 
to the CCAR stress test, they become 
even more important. Most of the 
factors used in GSIB requirements 
are not risk-adjusted – and many of 
the calculations have no fundamental 
underpinning or logical justification. 
Their methodology irrationally multi-
plies certain factors over and over, and 
many of the facts are simply unjus-
tified on any basis. For example, one 
of the risks is called “substitutability,” 
which is supposed to measure the risk 
that we won’t be able to replace certain 
services of a large bank that fails or 
retrenches during a crisis. The specific 
factors used to calculate this risk are 
market share of equity and debt under-
writing and market making. But when 

II.  COMMENTS ON CURRENT CRITICAL ISSUES Lehman failed, no one had a problem 
in replacing any of these activities. 
For another example, American regu-
lators simply doubled thresholds for 
American banks (versus international 
competition) and have never adjusted 
them, as they were supposed to do, for 
economic growth, for other new regula-
tions like total loss absorbing capacity 
and liquidity or for the fact that GSIB 
banks have become a smaller part of 
the financial system. Now regulators 
are talking about adding GSIB require-
ments to CCAR, which is only logical if 
the GSIB charge itself makes sense in 
the first place. If GSIB regulation is to 
become this important, it needs thor-
ough justification.

Later in this letter I discuss some possible 
adverse consequences to the U.S. financial 
system because of the interplay between 
these factors in a downturn. One comment 
that we continue to hear is that U.S. banks 
are now doing quite well despite evidence 
that GSIB requirements are tougher on 
U.S. banks than on foreign banks. But 
that outperformance is not ordained from 
above and may not always be the case. We 
should calculate data the right way, and 
U.S. banks, their employees, shareholders 
and the communities they serve should not 
be put at a permanent disadvantage. 

Proper calibration of financial regulation 
can enhance the growth and resiliency of 
the U.S. economy, which actually reduces 
systemic risk and helps banks safely serve 
more clients. 

4. We believe stock buybacks are an essential part of proper capital allocation but 

secondary to long-term investing.

I have already noted that stock buybacks, 
though sometimes misused, are an 
important tool that businesses must have 
to reallocate excess capital. To reiterate, this 
should be done only after proper invest-
ments for the future have been considered. 

A recent complaint is that companies, 
partially due to tax reform, have used 
their excess capital to buy back more 
stock instead of investing in their busi-
ness. While this is true, you should keep in 
mind three things. First, as stock buybacks 
increased in 2018, so did corporate capital 
expenditures and research and develop-
ment (R&D). In fact, contrary to popular 
belief, capital expenditures as a percentage 
of GDP are higher today than in the “good 
old days” of the 1950s and 1960s. Second, 
companies tend to buy back stock when 
they don’t see a good use for capital in the 
next year or two. We believe that as compa-
nies adjust to the new higher cash flows, 
they will begin to reinvest more of that 

money in the United States. The benefit of 
tax reform is the long-term (multi-year) 
cumulative effect of capital retained and 
reinvested in the United States. And third, 
the capital that was used to buy back stock 
did not disappear – it was given to share-
holders who then put it to a better and 
higher use of their own choosing. 

Here is one concluding comment on long-
term investing: Many investors legiti-
mately demand that companies think long 
term and explain their strategies and poli-
cies. Meanwhile, these same investors, who 
demand long-term thinking from compa-
nies, often invest in funds that are paid a 
lot of money for how a stock performs in 
one year. I hope these investors appreciate 
the disconnect and hope they will consider 
the pressures for short-term performance 
they may have helped to create.

33

II.  COMMENTS ON CURRENT CRITICAL ISSUES5.  On the importance of the cloud and artificial intelligence, we are all in.

The power of the cloud is real. 

We were a little slow in adopting the cloud, 
for which I am partially responsible. My 
early thinking about the cloud was that it 
was just another term for outsourcing. I held 
firm to the view, which is somewhat still 
true, that we can run our own data centers, 
networks and applications as efficiently as 
anyone. But here’s the critical point: Cloud 
capabilities are far more extensive, and 
we are now full speed ahead. Let me cite a 
couple of examples:

•  The cloud gives us the ability to achieve 
rapid scale and elasticity of computing 
power exponentially beyond our own 
capacity. This will be especially relevant as 
we scale up our artificial intelligence efforts.

•  The cloud platform is agile and flexible. 
It offers access to data sets, advanced 
analytics and machine learning capabili-
ties beyond our own. It increases devel-
opers’ effectiveness by multiples – you 
can almost “click and drop” new elements 
into existing programs as opposed to 
writing extensive new code. For instance, 
adding databases and/or machine 
learning to an application can be done 
almost instantaneously. And certain 
tasks, such as testing code and provi-
sioning compute power, are automated.

•  The cloud provides a software develop-
ment experience that is frictionless and 
allows our engineers to prototype quickly 
and learn fast, as well as increase the 
speed of delivering new capabilities to our 
customers and clients.

It is important to note that the cloud has 
matured to the point where it can meet the 
high expectations that are set by large enter-
prises that have fairly intense demands 
around security, audit procedures, access to 
systems, cyber security and business resiliency.

We will be rapidly “refactoring” most of our 
applications to take full advantage of cloud 
computing. We then can decide whether it is 
more advantageous to run our applications 

34

on the external cloud or the internal cloud 
(the internal cloud will have many of the 
benefits of the external cloud’s scalable and 
efficient platforms). 

One final but key issue: Agile platforms and 
cloud capabilities not only allow you to do 
things much faster but also enable you to 
organize teams differently. You can create 
smaller teams of five to 20 people who can 
be continually reimagining, reinventing and 
rolling out new products and services in a 
few days instead of months. 

The power of artificial intelligence and machine 
learning is real. 

These technologies already are helping us 
reduce risk and fraud, upgrade customer 
service, improve underwriting and enhance 
marketing across the firm. And this is just 
the beginning. As our management teams 
get better at understanding the power of AI 
and machine learning, these tools are rapidly 
being deployed across virtually everything we 
do. We can also use artificial intelligence to 
try to achieve certain desired outcomes, such 
as making mortgages even more available to 
minorities. A few examples will suffice:

•  In the Corporate & Investment Bank, 
DeepX leverages machine learning to 
assist our equities algorithms globally to 
execute transactions across 1,300 stocks a 
day, and this total is rising as we roll out 
DeepX to new countries. 

•  Across our company, we will be deploying 
virtual assistants (robots driven by artifi-
cial intelligence) to handle tasks such as 
maintaining internal help desks, tracking 
down errors and routing inquiries. 

•  In Consumer Marketing, we are better 

able to customize insights and offerings 
for individual customers, based on, for 
example, their ability to save or invest, 
their travel preferences or the availability 
of discounts on brands they like. 

•  Technological solutions help us do better 
underwriting, expediting the mortgage or 
automobile loan approval process, letting 

II.  COMMENTS ON CURRENT CRITICAL ISSUES the customer accept the loan in a couple 
of clicks and then start shopping for a 
home or car. 

also curtail check fraud losses by analyzing 
signatures, payee names and check features 
in real time. 

•  In our Consumer Operations, we are using 
AI and machine learning techniques for 
ATM cash management to optimize cash 
in devices, reduce the cost of reloads and 
schedule ATM maintenance.

•  And our initial results from machine 

learning fraud applications are expected 
to drive approximately $150 million of 
annual benefits and countless efficiencies. 
For example, machine learning is helping 
to deliver a better customer experience 
while also prioritizing safety at the point of 
sale, where fraud losses have been reduced 
significantly, with automated decisions 
on transactions made in milliseconds. 
We are now able to approve 1 million 
additional good customers (who would 
have been declined for potential fraud) 
and also decline approximately 1 million 
additional fraudsters (who would have 
been approved). Machine learning will 

•  Over time, AI will also dramatically 

improve Anti-Money Laundering/Bank 
Secrecy Act protocols and processes as well 
as other complex compliance requirements. 

We will try to retrain and redeploy our workforce 
as AI reduces certain types of jobs.

We are evaluating all of our jobs to deter-
mine which are most susceptible to being 
lost through AI. We will plan ahead so we 
can retrain or deploy our employees both 
for other roles inside the company and, if 
necessary, outside the company. 

The combined power of virtually unlimited 
computing strength, AI applied to almost 
anything and the ability to use vast sets 
of data and rapidly change applications 
is extraordinary – we have only begun to 
take advantage of the opportunities for the 
company and for our customers. 

6. We remain devoted and diligent to protect privacy and stay cyber safe — we will do what 

it takes.

The threat of cyber security may very well be the 
biggest threat to the U.S. financial system.

I have written in previous letters about the 
enormous effort and resources we dedi-
cate to protect ourselves and our clients 
– we spend nearly $600 million a year on 
these efforts and have more than 3,000 
employees deployed to this mission in some 
way. Indirectly, we also spend a lot of time 
and effort trying to protect our company in 
different ways as part of the ordinary course 
of running the business. But the financial 
system is interconnected, and adversaries are 
smart and relentless – so we must continue 
to be vigilant. The good news is that the 
industry (plus many other industries), along 
with the full power of the federal govern-
ment, is increasingly being mobilized to 
combat this threat. 

The issues around privacy are real.

We have spoken frequently in the past about 
the importance of safeguarding the privacy 
of our customers. We already do this exten-
sively, and, in fact, we are inventing new 
products to make it easier for our customers 
to understand where we send their data 
(with their permission), as well as how to 
change or restrict what we do with that data. 

New laws in Europe stipulate that consumers 
should be able to see what data companies 
have on file about them and to correct or 
delete this information if they choose. These 
are the right principles, but they are very 
complex to execute. It is imperative that the 
U.S. government thoughtfully design policies 
to protect its consumers and that these poli-
cies be national versus state-specific. Different 

35

II.  COMMENTS ON CURRENT CRITICAL ISSUESstate laws around privacy rules would create 
a virtually impossible legal, compliance and 
regulatory-monitoring situation.

But maybe the most crucial privacy issue of 
all relates to protecting our democracy. Our 
First Amendment rights do not extend to 
foreign governments, entities or individuals. 
The openness of the internet means that 

trolls, foreign governments and others are 
aggressively using social media and other 
platforms to confuse and distort information. 
They should not be allowed to secretly or 
dishonestly advertise or even promote ideas 
on media and social networks. We believe 
there are ways to address this, and we will be 
talking more about this issue in the future.

7.  We know there are risks on the horizon that will eventually demand our attention. 

In spite of all the uncertainty, the U.S. 
economy continues to grow in 2019, albeit 
more slowly than in 2018. Employment and 
wages are going up, inflation is moderate, 
financial markets are healthy, and consumer 
and business confidence remains strong, 
although down from all-time highs. The 
consumer balance sheet and credit are in 
rather good shape, and housing, though not 
particularly strong, is in short supply in 
many U.S. cities, which should eventually 
be a tailwind. Before I review some of the 
serious and possibly increasing risks that 
we may confront in the years ahead, I do 
want to review what happened in the fourth 
quarter of 2018. 

The fourth quarter of 2018 might be a harbinger 
of things to come.

Going into the final months of last year, opti-
mism about the global economy prevailed, 
and this was reflected in the stock and 
bond markets. But in the fourth quarter, 
growth slowed in Germany; Italy repudiated 
European Union rules; Brexit uncertainty 
remained; and fear spiked around Ameri-
ca’s trade issues with China. Among other 
geopolitical tensions, the U.S. government 
shutdown began. In addition, more questions 
arose about interest rate increases in the 
United States and the effect of the reversal of 
unprecedented quantitative easing, partic-
ularly in this country. These issues, which 
reduced growth forecasts and increased 
uncertainty, should legitimately cause stock 
prices to drop and bond spreads to increase. 
However, stock markets fell 20%, investment 
grade bond spreads gapped out by 36% and 

certain markets (like initial public offerings 
and high yield) virtually closed down. Even 
at the time, these large swings seemed to 
be an overreaction, but they highlight two 
critical issues. One, which we never forget, is 
that investor sentiment can veer widely from 
optimism to pessimism based on little funda-
mental change. And second, for the fourth 
or fifth time in this recovery, there were 
excessive moves in the market with rapidly 
increasing volatility accompanied by steep 
drops in liquidity. 

Market reactions do not always accurately 
reflect the real economy, and, therefore, poli-
cymakers and even companies should not 
overreact to them. But they do reflect market 
participant views of changing probabilities 
and possibilities of economic outcomes. 
Thus, policymakers (and banks), particularly 
the Fed, must necessarily (because they need 
to think forward) take an assessment of these 
issues into account. With this backdrop, I 
will discuss some of the serious issues on 
people’s minds (with more on liquidity later). 

There are legitimate concerns around China’s 
economy (in addition to trade), but they are 
manageable. 

To fully understand China, you have to do 
a fair assessment of all of its strengths and 
weaknesses. Over the last 40 years, China has 
done a highly effective job of getting itself 
to this point of economic development, but 
in the next 40 years, the country will have 
to confront serious issues. The Chinese lack 
enough food, water and energy; corruption 
continues to be a problem; state-owned 

36

II.  COMMENTS ON CURRENT CRITICAL ISSUES enterprises are often inefficient; corporate 
and government debt levels are growing 
rapidly; financial markets lack depth, trans-
parency and adequate rule of law; and Asia 
is a very complex part of the world geopoliti-
cally speaking. Just as important, not enough 
people participate in the nation’s political 
system. Chinese leadership is well aware of 
these issues and talks about many of them 
quite openly. I say none of this to be nega-
tive about China (indeed, I have enormous 
respect for what the Chinese have accom-
plished in the economic realm) but just to 
give a balanced view. And in spite of these 
difficulties, we believe that China is well on 
its way to becoming a fully developed nation, 
though the future will probably entail more 
uncertainty and moments of slower growth 
(like the rest of us) than in the past. 

Disruption of trade is another risk for 
China. The United States’ trade issues with 
China are substantial and real. They include 
the theft or forced transfer of intellectual 
property; lack of bilateral investment rights, 
giving ownership or control of investments; 
onerous non-tariff barriers; unfair subsidies 
or benefits for state-owned enterprises; and 
the lack of rapid enforcement of any disagree-
ments. The U.S. position is supported, though 
in an uncoordinated way, by our Japanese 
and European allies. We should only expect 
China to do what is in its own self-interest, 
but we believe that it should and will agree 
to some of the United States’ trade demands 
because, ultimately, the changes will create 
a stronger Chinese economy. We should 
also point out that over the last 30 years, 
the Chinese have been on a high-speed path 
that includes increasing transparency and 
economic reform, and while the momentum 
slows down periodically, they have continued 
relentlessly on that path. We believe the odds 
are high that a fair trade deal will eventually 
be worked out – but if not, there could be 
serious repercussions. 

China can deal with many serious situa-
tions because, unlike developed democratic 
nations, it can both macromanage and 
micromanage its economy and move very 
fast. Government officials can pull, in a coor-

dinated way, fiscal, monetary and industrial 
policy levers to maintain the growth and 
employment they want, and they have the 
control and wherewithal to do it. That being 
said, the American public should understand 
that China does not have a straight road to 
becoming the dominant economic power. 
The nation simply has too much to overcome 
in the foreseeable future. If China and the 
United States can maintain a healthy strategic 
and economic relationship (and that should 
be our goal), it could greatly benefit both 
countries – as well as the rest of the world. 

Debt levels are increasing around the world — 
although this debt is mitigated because much 
of it is sovereign debt, which is different from 
corporate and consumer debt. 

If countries essentially owe debt to them-
selves, not to creditors outside their country, 
they can generally manage their debt 
(America’s total debt to GDP is just about 
80%, while Japan’s is approaching 200%). 
Such debt is not necessarily a good thing 
because it can be politically destabilizing and 
overcomplicate policymaking; however, it 
is generally manageable because if a nation 
owes money to itself, it is essentially real-
locating its income across various interest 
groups within the country. If the country 
can continue to grow, it can still create more 
income for its citizens.

America’s debt level is rapidly increasing 
but is not at the danger level. While America 
does owe in excess of $6 trillion (essentially 
40% of its publicly held debt) to creditors 
outside the country, U.S. companies and 
investors hold more than $25 trillion in total 
claims on foreigners, including more than 
$12 trillion of foreign portfolio holdings, 
and the U.S. economy is worth more than 
$100 trillion. So we earn more on foreign 
assets than we pay to foreign creditors. This 
is not a major issue. However, our country’s 
debt level over the next 30 years will start 
to increase exponentially, and at a certain 
point, this could cause concern in global 
capital markets. We have time to address this 
problem, but we should start to deal with the 
issue well before it becomes a crisis. 

37

II.  COMMENTS ON CURRENT CRITICAL ISSUESPeople also point to emerging market debt – 
both corporate and sovereign – as a potential 
issue, but the emerging markets, both coun-
tries and companies, are much bigger and 
stronger than they were in the past. They 
have more foreign exchange reserves and 
generally more effective risk management of 
currency and interest rate mismatches.

Leveraged lending is increasing, particularly 
through shadow banks. 

Total leveraged lending in the United 
States is approximately $2.3 trillion. About 
25% of the loans are owned by banks, the 
majority in more senior positions, and the 
remaining 75% are owned by shadow banks 
or non-banks. Deconstructing that number a 
bit, about $1.8 trillion is in U.S. institutional 
leverage term loans – approximately 30% 
of which are owned by banks. We estimate 
that approximately $500 billion of direct 
loans are owned exclusively by non-banks. 
While leveraged lending is a growing issue 
and one that we are monitoring, we don’t 
think this is yet of the size or quality to cause 
systemic issues in the financial system. This 
does not mean it won’t create some issues. 
When things get bad, invariably prices drop 
dramatically, certain types of high-yield debt 
cannot be refinanced, etc. – but at this level, 
it is still a manageable issue.

There are growing geopolitical tensions — with 
less certainty around American global leadership. 

Geopolitical tensions are always there – just 
reading the newspaper in any week in any 
year since World War II would make anyone 
pretty worried. But it does appear that geopo-
litical tensions are growing. Let me mention a 
few: Russian aggression, Middle East conflicts, 
Venezuela, North Korea, Iran, Turkey, Brexit 
and European politics generally. 

It’s always difficult to understand the effect 
of geopolitical uncertainty. But it is now 
heightened due to uncertainty around how 
the United States intends to exercise global 
leadership. This uncertainty may very well 
be the biggest new unknown factor affecting 
critical geopolitical and economic issues.

38

The chance of bad policy errors is increasing.

In this risk section and in the next section 
on public policy, I feel compelled to empha-
size an obvious point: Bad public policy is 
a major risk. It could be central banks and 
monetary policy, trade snafus or simply deep 
political gridlock in an increasingly complex 
world – but bad policymaking is definitely 
an increasing risk for the global economy.

The confusion and uncertainty around liquidity 
are causing some legitimate concerns.

Several times in the last few years, including 
in the fourth quarter of 2018, markets 
exhibited rapid losses of liquidity, although 
fortunately, and importantly, the markets 
recovered in all cases – but that was in the 
context of a good environment. The ongoing 
debate around liquidity and short-term losses 
of liquidity in the market is an important 
one. We consider it in two ways: traditional 
liquidity and macro liquidity.

•  Traditional liquidity. I call it micro liquidity 
here, and it generally refers to the width of 
the bid-ask spread, as well as the size and 
speed with which securities can be bought 
or sold without dramatically affecting 
their price. There is no question that some 
micro liquidity is more constrained than 
in the past due to bank capital, liquidity 
and Volcker Rule requirements. In addi-
tion, high-frequency traders generally 
create some intraday liquidity (within a 
day), though even this is unreliable in a 
downturn. Because they rarely take posi-
tions interday (day to day), traders do not 
create real liquidity, but my view is that 
they increase the volatility of liquidity 
over time. There is no question that rules 
and regulations also cause unwanted and 
unnecessary distortions in money market 
vehicles, such as repos and swaps, particu-
larly at quarter-end. 

If you look at liquidity – from before the 
financial crisis to today – in fairly liquid 
markets like Treasuries, swaps and equi-
ties, there is a noticeable difference. In 
good markets, liquidity is essentially high 
and is almost at the same level today as it 

II.  COMMENTS ON CURRENT CRITICAL ISSUES was before the crisis. But when markets 
became volatile in the last several years, 
liquidity dropped much further and faster 
than it did before the crisis. It is important 
to remember that this happened in good 
times. Therefore, it is reasonable to expect 
that what we have been experiencing is 
now the new normal of liquidity – and 
that we should be prepared for it to be 
even worse in truly difficult times. 

•  Macro liquidity. This describes a broader 

view of financial conditions. For example, 
is it easy to borrow and lend? Are banks 
able to increase their lending? Is the cost of 
borrowing going up? Is the Fed adding or 
reducing liquidity in the system (essentially 
by buying or selling Treasuries)? There is 
no doubt that new regulations, particularly 
bank liquidity requirements, dramatically 
reduce the ability of the Fed to increase 
bank lending today by shoring up bank 
reserves. In the old days, the central bank 
could effectively create excess reserves by 
buying Treasuries. These excess reserves 
were lendable by the bank. Today, such 
reserves are often not lendable due to new 
liquidity rules. So bank lending as a func-
tion of deposits is, in effect, permanently 
reduced. The notion of “money velocity” 
and in fact the transmission of monetary 
policy are, therefore, different from the 
past, and it is hard to calculate the full 
effect of all these changes. It is extremely 
difficult for us, and probably even for the 
Fed, to know when and at what level the 
removal of cash (liquidity) from the system 
starts to significantly affect macro or micro 
liquidity. We will, however, probably know 
it when we see it.

There may be too much certainty that growth will 
be slow and inflation subdued.

There is still global growth, and employ-
ment and wages continue to go up. However, 
this has been a very slow recovery, and it is 
possible that the “normal” increase of infla-
tion late in the cycle, due to wage demands 
and limited supply, can still happen. We 
don’t see it today, but I would not rule it out. 
In addition, 10-year bond spreads have been 
suppressed in some way by the extreme 

quantitative easing around the world. If that 
ever reverses in a material way, how could 
it not have an effect on the 10-year bond? 
Finally, I would not look at the yield curve 
and its potential inversion as giving the same 
signals as in the past. There has simply been 
too much interference in the global markets 
by central banks and regulators to under-
stand its full effect on the yield curve.

Expect banks to be far more constrained going 
into the next real downturn.

Today is nothing like 2008. There are fewer 
leveraged financial assets in the system 
now than a decade ago. In 2008, huge losses 
in the mortgage market forced consumers 
and companies to sell assets acquired by 
borrowing. Fundamentally, market panic 
ensued. Now there is far less borrowing 
against assets, and it is unlikely that there 
will be a lot of forced selling as a result. 
However, keep in mind that it is still possible 
for investors to sell lots of assets if any form 
of market panic takes place. 

When the next real downturn begins, banks 
will be constrained – both psychologically 
and by new regulations – from lending freely 
into the marketplace, as many of us did in 
2008 and 2009. New regulations mean that 
banks will have to maintain more liquidity 
going into a downturn, be prepared for the 
impacts of even tougher stress tests and 
hold more capital because capital require-
ments are even more procyclical than in the 
past. Effectively, some new rules will force 
capital to the sidelines just when it might 
be needed most by clients and the markets. 
For example, in the next financial crisis, 
JPMorgan Chase will simply be unable to 
take some of the actions we took in 2008, as 
described in the sidebar on pages 27-28.

The Fed is still quite powerful and retains 
numerous tools to deal with many of the issues 
described above.

There is excessive focus on what the Fed says 
and does in the short term. The Fed appro-
priately, and by necessity, needs to be data 
dependent – how could it be otherwise? And, 
of course, while proper policy requires Fed 

39

II.  COMMENTS ON CURRENT CRITICAL ISSUESofficials to constantly think about the future 
(though it does not require them to make 
specific forecasts public), they can’t know 
what the future holds with any certainty. But 
they are deeply knowledgeable, flexible and 
appropriately willing to change their minds. 
And, counter to what you often hear today, 
they retain a large number of tools at their 
disposal. They can change short-term rates at 
will and, in fact, can effect change on longer 
term rates if they want. With a few simple 
words, they can change the future expecta-
tions of the interest rate curve. They can buy 
or finance an extraordinary amount of assets, 
and they can revise regulations, if necessary, 
to improve liquidity or enhance lending. 
They can often, simply by asking, get banks 

to take certain actions that they want. It is a 
mistake to think that they don’t have signifi-
cant tools at their disposal.

Of course, we hyper-focus on today’s prob-
lems, and they often overshadow the prog-
ress we are making across the globe. We 
should not overlook the positive signs. In 
addition to the strong U.S. economy, the 
world is still growing, trade issues may be 
properly resolved and Brazil, among others, 
has turned the corner economically. 

If a downturn starts and leads to darker 
scenarios, we will be prepared, and we also 
believe the U.S. government will eventually 
respond adequately.

8. We are prepared for — though we are not predicting — a recession.

The key point here is that a fairly healthy 
U.S. economy will be confronting a wide 
variety of issues in 2020 and 2021. It’s hard 
to look at all the issues facing the world and 
not think that the range of possible outcomes 
is broader and that the odds of bad outcomes 
might be increasing. And certain factors, like 
confidence, which we know is important, can 
be easily damaged by bad policy, unexpected 
events or even high market volatility. The 
next recession may not resemble prior reces-
sions. Next time, the cause may be just the 
cumulative effect of negative factors – the 
proverbial last straw on the camel’s back.

not stop investing in our future, investing in 
technology or building new branches. We will 
continue to make markets for our clients. We 
will not overreact to the credit cycle. 

We will mitigate risk. We may reduce risk 
by taking on fewer new clients or by syndi-
cating or hedging risk. And we may reduce 
risk by managing our portfolio of securi-
ties and loans unrelated to clients. We will 
exercise more of our muscle in terms of 
managing expenses, monitoring headcount 
and creating more efficiencies. We will have 
special credit teams, created in advance, to 
deal with any problematic credits. 

We are always prepared to deal with the next 
recession.

We generally do not spend a lot of time 
guessing about when the next recession will 
be – we manage our business knowing that 
there will be cycles. 

Finally, we will be seeking out new ways 
to grow and compete. Our experience is 
that recessions do create opportunities for 
healthy companies to enhance their fran-
chises generally by serving clients where 
other companies cannot.

First and foremost, we will continue to serve 
our clients. From the prior parts of this 
letter, you can see that we continued to make 
responsible loans to our clients during and 
after the Great Recession when they needed 
us most – and we will do that again. We will 

40

II.  COMMENTS ON CURRENT CRITICAL ISSUES III. PU BLIC  POLICY

There are many critical issues roiling the 
United States and other countries around 
the world today – just to name a few: 
capitalism versus other economic systems, 
the role of business in our society, how the 
United States intends to exercise global 
leadership, income inequality, equal oppor-
tunity, access to healthcare, immigration 
and diversity. Many people have lost faith 
in government’s ability to solve these and 
other problems. In fact, almost all insti-
tutions – governments, schools, unions, 
media and businesses – have lost credibility 
in the eyes of the public. In the meantime, 
many of these problems have been around 
for a long time and are not aging well. Poli-
tics is increasingly divisive, and a number 
of policies are not working. This state of 
affairs is unlikely to get better without thor-
ough diagnosis, thoughtful policy solutions 
and a commitment to a common purpose.

In this section, I attempt to analyze and 
offer some views on what has caused 
this situation and then suggest some 
solutions. Neither the diagnoses nor the 
proposed cures are purely my own. These 
issues have been studied intensively by 
many people with deep knowledge. And 
given the space and other constraints of 
this letter, I may be about to violate the 
Einstein maxim, which I love: “Everything 
should be made as simple as possible, but 
not simpler.” One of the main points I am 
trying to make is that when you step back 
and take a comprehensive multi-year view, 
looking at the situation in its totality, it 
is the cumulative effect of many of our 
policies that has created many of our prob-
lems. And whatever the solutions, I think 
they are unlikely to be achieved by govern-
ment alone – civil society and business 
need to be part of the equation. To start, 
we must understand our problems.

1.  The American Dream is alive — but fraying for many.

Before I talk about our problems, I think it’s 
important to put any negatives in context, so 
first a paean to our nation. America is still 
the most prosperous nation the world has 
ever seen. We are blessed with the natural 
gifts of land; all the food, water and energy 
we need; the Atlantic and Pacific oceans as 
natural borders; and wonderful neighbors 
in Canada and Mexico. And we are blessed 
with the extraordinary gifts from our 
Founding Fathers, which are still unequaled: 
freedom of speech, freedom of religion, 
freedom of enterprise, and the promise of 
equality and opportunity. These gifts have 
led to the most dynamic economy the world 
has ever seen, nurturing vibrant businesses 

large and small, exceptional universities, and 
a welcoming environment for innovation, 
science and technology. America was an idea 
borne on principles, not based upon histor-
ical relationships and tribal politics. It has 
and will continue to be a beacon of hope for 
the world and a magnet for the world’s best 
and brightest.

Of course, America has always had its flaws. 
Some of its more recent issues center on 
income inequality, stagnant wages, lack of 
equal opportunity, immigration and lack 
of access to healthcare. I make it a prac-
tice when hearing complaints to strive to 
understand where people might be right 
or partially right instead of rejecting or 
accepting their views reflexively. 

41

Middle class incomes have been stagnant 
for years. Income inequality has gotten 
worse. Forty percent of American workers 
earn less than $15 an hour, and about 5% 
of full-time American workers earn the 
minimum wage or less, which is certainly 
not a living wage. In addition, 40% of 
Americans don’t have $400 to deal with 
unexpected expenses, such as medical 
bills or car repairs. More than 28 million 
Americans don’t have medical insurance 
at all. And, surprisingly, 25% of those 
eligible for various types of federal assis-
tance programs don’t get any help. No 
one can claim that the promise of equal 
opportunity is being offered to all Amer-
icans through our education systems, nor 
are those who have run afoul of our justice 
system getting the second chance that 
many of them deserve. And we have been 
debating immigration reform for 30 years. 
Simply put, the social needs of far too 
many of our citizens are not being met. 

Over the last 10 years, the U.S. economy has 
grown cumulatively about 20%. While this 
may sound impressive, it must be put into 
context: After a sharp downturn, economic 
growth would have been 40% over 10 years 
in a normal recovery. Twenty percent more 
growth would have added $4 trillion to 
GDP, which certainly would have driven 
wages higher and given us the wherewithal 
to broadly build a better country. Key 
questions that keep arising – and remain 
unanswered are: Why have productivity 
and economic growth been so anemic? 
And why have income inequality and so 
many other things gotten worse? Included 
among the common explanations is that 
“secular stagnation” is the new normal. I’ve 
also heard blame placed on institutional 
greed and “short-termism,” bad corporate 
governance, job displacement from new 
technologies, immigration or trade and a 
lack of new productivity-enhancing tech-
nology. Another common refrain is that 
capitalism and free enterprise have failed. 
As you’ll see, I think some of these argu-
ments miss the mark. 

2.  We must have a proper diagnosis of our problems — the issues are real and serious — 

if we want to have the proper prescription that leads to workable solutions.

incorporating or accounting for the effect of 
certain factors that can be pivotal but are too 
complex or qualitative to model. 

I have tried to come up with a list of critical 
factors that greatly affect the health of an 
economy over many years (such as educa-
tion, infrastructure, healthcare, etc.). The 
list is below, and when you look at how we 
have performed in these areas, it’s rather 
condemning. Our shortcomings in these 
areas clearly have impeded the prosperity 
of the U.S. economy and have failed many 
of our fellow citizens over the past two 
decades or so. 

Slogans are not policy, and, though simple 
and sometimes virtuous-sounding, they often 
lead to policies that fail. Well-intentioned but 
poorly designed policies generally have large 
and unintended negative consequences. Policy 
should always be extremely well-designed.

In my view, too often we don’t perform the 
deep analysis required to fully understand 
our problems. One of the reasons is that we 
often have too short term an orientation; 
i.e., looking at how things have changed 
year-over-year or even quarter-over-quarter. 
We frequently fail to look at trends over a 
multi-year period or over decades – we miss 
the forest for the trees. It’s also important to 
point out that many economic models that 
are used to design policy have a hard time 

42

III.  PUBLIC POLICYOur problems: What’s holding back our nation’s productivity and 
economic growth and reducing opportunity  

INEFFECTIVE AND OUT-OF-TOUCH 
EDUCATION SYSTEMS

EXCESSIVE REGULATION AND 
BUREAUCRACY 

Many of our high schools, vocational schools and community 
colleges do not properly prepare today’s younger generation 
for available professional-level jobs, many of which pay a 
multiple of the minimum wage. We used to be among the best 
in the world at training our workforce for good jobs, but now 
we are falling short. This is a huge reason for both inequality 
and lack of opportunity. Our inner-city high schools are failing 
their communities and are leaving too many behind. In some 
inner-city schools, fewer than 60% of students graduate, and 
of those who do, a significant number are not prepared for 
employment and are often relegated to a life of poverty. 
Proper training and retraining would also help in our rapidly 
changing technological world. Finally, skills training has 
become increasingly important over time, and the negligence 
of our education systems to be responsive to employers’ 
current needs has to have reduced GDP growth.

SOARING HEALTHCARE COSTS 

These now represent almost 20% of GDP — more than twice the 
cost per person compared with most developed nations. While 
we have some of the best healthcare in the world, our outcomes 
are not twice as good as those of the rest of the world. Some 
studies say that gains in life expectancy in the last 50 years were 
a significant contributor to U.S. national wealth (and health), 
possibly equal to half of GDP growth, as people were healthier 
and lived longer, which generally improved the quality of the 
labor force and productivity. This may no longer be true. Obesity 
costs our country $1.4 trillion a year because it drives so many 
illnesses (i.e., heart disease, diabetes, cancer, stroke and 
depression). Even worse, 70% of today’s youth (ages 17–24) are 
not eligible for military service, essentially due to poor academic 
skills (basic reading and writing) or health issues (often obesity 
or diabetes). And out-of-pocket healthcare expenses for the 
average American have skyrocketed over the last 20 years, 
causing huge anxiety, particularly for low-income families who 
have been hit with the highest increases in healthcare costs. 

Excessive regulation for both large and small companies 
has reduced growth and business formation without 
making the economic system safer or better. The ease of 
starting a business in the United States has worsened, and 
both small business formation and employment growth 
have dropped to the lowest rates in 30 years. By some 
estimates, approximately $2 trillion is spent on federal 
regulations annually, which is about $15,000 per house-
hold. We need good regulations, and we have to get better 
at effectively implementing them — accomplishing the 
desired good outcomes — while minimizing unnecessary 
costs and bad unintended consequences.

INABILITY TO PLAN AND BUILD 
INFRASTRUCTURE 

It took eight years to get a man to the moon (from idea to 
completion), but it now can take a decade to simply get the 
permits to build a bridge or a new solar field. The country that 
used to have the best infrastructure on the planet by most 
measures is now not even ranked among the top 20 developed 
nations, according to the World Economic Forum’s Basic 
Requirement Index, which reflects infrastructure along with 
other criteria. We are falling behind on airports, bridges, 
water, highways, aviation and more. One study examined the 
effect of poor infrastructure on efficiency (for example, poorly 
constructed highways, congested airports with antiquated air 
traffic control systems, aging electrical grids and old water 
pipes) and concluded this could all be costing us more than 
$200 billion a year. Philip K. Howard, who does some of the 
best academic work on America’s infrastructure, estimates it 
would cost $4 trillion to fix our aging infrastructure — and this 
is less than it would cost not to fix it. In fact, a recent study by 
Business Roundtable found that every dollar spent restoring 
our infrastructure system to good repair and expanding its 
capacity would produce nearly $4 in economic benefits. What 
happened to that “can-do” nation of ours?

43

PREVIOUSLY UNCOMPETITIVE TAX 
SYSTEM FOR BUSINESS 

Over the last 20 years, as the world reduced its tax rates, 
America did not. Our previous tax code was increasingly 
uncompetitive, overly complex and loaded with special-interest 
provisions that created winners and losers. This was driving 
down capital investment in the United States and giving an 
advantage to foreign companies, thereby reducing productivity 
and causing wages to remain stagnant. The good news is the 
recent changes in the U.S. tax system include many of the key 
ingredients to fuel economic expansion: a business tax rate that 
will make the United States competitive around the world along 
with provisions to free U.S. companies to bring back profits 
earned overseas.

CAPRICIOUS AND WASTEFUL  
LITIGATION SYSTEM 

Our litigation system now costs 1.6% of GDP, 1% more than  
what it costs in the average OECD (Organisation for Economic 
Co-operation and Development) nation. 

INEFFICIENT MORTGAGE MARKETS 

The inability to reform mortgage markets has dramatically 
reduced mortgage availability. In fact, our analysis shows that, 
conservatively, more than $1 trillion in additional mortgage loans 
might have been made over a five-year period had we reformed 
our mortgage system. J.P. Morgan analysis indicates that the cost 
of not reforming the mortgage markets could be as high as 0.2% 
of GDP a year. 

DRAMATIC REDUCTION IN LABOR 
FORCE PARTICIPATION 

Wages for low-skilled work are no longer a living wage — the 
incentives to start work have been declining over time. Add to 
this the education issues already mentioned above. Two other 
contributing factors are that many former felons have a hard 
time getting jobs, and an estimated 2 million Americans are 
currently addicted to opioids (in 2017, a staggering 48,000 
Americans died because of opioid overdoses). Some studies 
show that addiction is one of the major reasons why many men 
ages 25–54 are permanently out of work. 

FRUSTRATING IMMIGRATION  
POLICIES AND REFORM 

Forty percent of foreign students who receive advanced 
degrees in science, technology and math (300,000 students 
annually) have no legal way of staying here, although many 
would choose to do so. Most students from countries outside 
the United States pay full freight to attend our universities,  
but many are forced to take the skills they learned here back 
home. From my vantage point, that means one of our largest 
exports is brainpower. We need more thoughtful, merit-based 
immigration policies. In addition, most Americans would like a 
permanent solution to DACA (Deferred Action for Childhood 
Arrivals) and a path to legal status for law-abiding, tax-paying 
undocumented immigrants — this is tearing the body politic 
apart. The Congressional Budget Office estimates the failure to 
pass immigration reform earlier this decade is costing us 0.3% 
of GDP a year. 

44

STUDENT LENDING (AND DEBT) 

Irrational student lending, soaring college costs and the burden of 
student loans have become a significant issue. The impact of 
student debt is now affecting mortgage credit and household 
formation — a $1,000 increase in student debt reduces subsequent 
homeownership rates by 1.8%. Recent research shows that the 
burdens of student debt are now starting to affect the economy.

LACK OF PROPER FEDERAL  
GOVERNMENT BUDGETING  
AND PLANNING

This inevitably leads to waste, inefficiency and constraints on 
multi-year planning. One striking example: It may cost the 
military at least 20% of its spending power when budgets are 
not approved on time and continuous spending resolutions are 
imposed. And we don’t do some basic things well, like account 
for loans and guarantees properly and demand appropriate 
funding of public pension plans.

It is hard to look at these issues in their 
totality and not conclude that they have a 
significant negative effect on the great Amer-
ican economic engine. My view is if you add 
it all up, this dysfunction could easily have 
been a 1% drag on our growth rate. Before I 
talk about some ideas to address these issues, 
I would like to discuss one major debate 
currently in the echo chamber.

Is capitalism to blame? Is socialism better? 

There is no question that capitalism has been 
the most successful economic system the 
world has ever seen. It has helped lift billions 
of people out of poverty, and it has helped 
enhance the wealth, health and education of 
people around the world. Capitalism enables 
competition, innovation and choice. 

This is not to say that capitalism does not 
have flaws, that it isn’t leaving people behind 
and that it shouldn’t be improved. It’s essen-
tial to have a strong social safety net – and all 
countries should be striving for continuous 
improvement in regulations as well as social 
and welfare conditions. 

Many countries are called social democra-
cies, and they successfully combine market 
economies with strong social safety nets. 
This is completely different from traditional 
socialism. In a traditional socialist system, 
the government controls the means of 
production and decides what to produce and 
in what quantities, and, often, how and where 
the citizens work rather than leaving those 
decisions in the hands of the private sector. 

When governments control companies, 
economic assets (companies, lenders and 
so on) over time are used to further polit-
ical interests – leading to inefficient compa-
nies and markets, enormous favoritism and 
corruption. As Margaret Thatcher said, “The 
problem with socialism is that eventually you 
run out of other people’s money.” Socialism 
inevitably produces stagnation, corruption 
and often worse – such as authoritarian 

government officials who often have an 
increasing ability to interfere with both the 
economy and individual lives – which they 
frequently do to maintain power.  This would 
be as much a disaster for our country as it has 
been in the other places it’s been tried.

I am not an advocate for unregulated, unvar-
nished, free-for-all capitalism. (Few people I 
know are.) But we shouldn’t forget that true 
freedom and free enterprise (capitalism) are, 
at some point, inexorably linked.

Successful economies will create large, successful 
companies.

Show me a country without any large, 
successful companies, and I will show you 
an unsuccessful country – with too few 
jobs and not enough opportunity as an 
outcome. And no country would be better 
off without its large, successful companies in 
addition to its midsized and small compa-
nies. Private enterprise is the true engine of 
growth in any country. Approximately 150 
million people work in the United States: 
130 million work in private enterprise and 
only 20 million people in government. As 
I pointed out earlier in this letter, large, 
successful companies generally provide 
good wages, even at the starting level, as 
well as insurance for employees and their 
families, retirement plans, training and 
other benefits. Companies in a free enter-
prise system drive innovation through 
capital investments and R&D; they are huge 
supporters of communities; and they often 
are at the forefront of social policy. Are they 
the reason for all of society’s ills? Absolutely 
not. However, in many ways and without ill 
intent, many companies were able to avoid – 
almost literally drive by – many of society’s 
problems. Now they are being called upon to 
do more – and they should. 

45

III.  PUBLIC POLICY3.  All these issues are fixable, but that will happen only if we set aside partisan politics and 

narrow self-interest — our country must come first.

We need to set aside partisan politics.

None of these issues is exclusively owned 
by Democrats or Republicans. To the 
contrary, it is clear that partisan politics is 
stopping collaborative policy from being 
implemented, particularly at the federal 
level. This is not some special economic 
malaise we are in. This is about our society. 
We are unwilling to compromise. We are 
unwilling or unable to create good policy 
based on deep analytics. And our govern-
ment is unable to reorganize and keep pace 
in the new world. Plain and simple, this is a 
collective failure to put the needs of society 
ahead of our personal, parochial and 
partisan interests. If we do not fix these 
problems, America’s moral, economic and 
military dominance may cease to exist. 

In my view, we need a Marshall Plan for 
America. To do this, Democrats have to 
acknowledge that many of the things that 
have been done as a nation – often in 
the name of good – have sometimes not 
worked and need to be modified. Throwing 
money at problems does not always work. 
Recently, a report showed that the federal 
government wasted nearly $1 billion on 
charter schools due to mismanagement 
and lack of adequate oversight – this was 
money intended to help children. Demo-
crats should acknowledge Republicans’ 
legitimate concerns that sending money 
to Washington tends to be simply seen as 
waste, ultimately offering little value to 
local communities. Republicans need to 
acknowledge that America should and can 
afford to provide a proper safety net for 
our elderly, our sick and our poor, as well as 
help create an environment that generates 
more opportunities and more income for 
more Americans. And if we can demon-

46

strate that we are spending money wisely, 
we should spend more – think infrastruc-
ture and education funding. And that 
may very well mean taxing the wealthy 
more. If that happens, the wealthy should 
remember that if we improve our society 
and our economy, then they, in effect, are 
among the main winners. 

Our nation requires strong political 
leaders to develop good, thoughtful poli-
cies, use their political skills to determine 
what is doable and exercise their leader-
ship skills to lead people toward common-
sense solutions. 

We need to set aside our narrow self-interest.

We live in an increasingly complex world 
where companies, governments, unions 
and special interest groups vie for time, 
attention and favorable circumstances for 
their respective institutions. While it is a 
constitutional right to petition our govern-
ment, and many organizations legitimately 
fight for the interests of their constituents, 
we all may have become too self-inter-
ested. I fear that this self-interest is part of 
what is destroying the glue that holds our 
society together. We all share a collective 
responsibility to improve our country. 

I would like to give a few examples, which 
represent the tip of the iceberg (it would 
be easy to come up with thousands more). 

•  Governments, both federal and state, 
fight to keep military bases open that 
we don’t need and Veterans Affairs 
hospitals that are broken – making the 
military more costly and less effective. 
Our shortcomings are not just about 
inefficiencies; they border on immoral. 
In an incredibly depressing story, 
former Secretary of Defense Bob Gates 
describes how Congress took years 
longer than it should have to approve 
the building of U.S. Army personnel 

III.  PUBLIC POLICYcarriers that we needed in Iraq and 
Afghanistan to protect our soldiers from 
improvised explosive devices. While 
we dallied, many of our soldiers died or 
received terrible lifelong injuries. 

Five states (California, Connecticut, 
Illinois, New Jersey and New York) fight 
for unlimited state and local tax deduc-
tions because those five states reap 46% 
of the benefit – even worse, knowing 
that over 80% of the benefits from 
these deductions go to people who earn 
more than $320,000 a year. 

•  Businesses are equally guilty here. 

Just start digging through the tax code 
– buried in there are an extraordi-
nary number of loopholes, credits and 
exemptions that aren’t about competi-
tiveness or good tax policy. Suffice it to 

say, industry gets its share of tax breaks 
and forms of protection from legiti-
mate competition. I could add hospitals, 
schools and unions to this list – none of 
our institutions is blameless.

While leaders obviously fight for their 
institutions, we all need to be able to 
advocate for policies that are good for 
our organizations without being bad for 
our country. And as a general matter, we, 
as citizens, should support policies that 
are good for our country even if they 
may not be good for us individually. For 
too long, too many have fought to use 
regulation and legislation to further their 
interests without appropriate regard for 
the needs of the country. 

4. Governments must be better and more effective — we cannot succeed without their help. 

The rest of us could do a better job, too.

The U.S. federal government is becoming 
less relevant to what is going on in people’s 
lives. People have generally lost faith in the 
ability of institutions to deliver on their 
mission and meet societal needs. They are 
demanding change, and we must recognize 
that change is needed. We need dramatic 
reform of our global and federal institu-
tions and how we attack our biggest soci-
etal challenges. There are signs of progress, 
particularly in how local governments are 
starting to attack pressing problems – the 
ones that directly affect people’s lives, like 
education, housing and employment. Look 
at Detroit and see how excellent leader-
ship is fixing a once failing city. We should 
continue to empower local governments 
to address the needs of our society, but we 
should be asking our federal government 
to do the same. 

I have already commented about needing 
real policies that include thoughtful plans 
to increase growth and create more oppor-
tunity for everyone. Faster growth will 
raise incomes, generate opportunities and 
create the wherewithal to fund improve-
ments in our social welfare programs. 
(On pages 48-49, I describe some possible 
solutions to the problems previously high-
lighted on pages 43-44.) These solutions 
are not my own but are a synthesis of 
some of the best thoughts that we have 
seen. Some of these solutions are simple, 
and some are more complex. And obvi-
ously, if they were politically easy to put 
into practice, that would have been done 
by now. However, I am convinced that if 
we could get ideas like these implemented, 
economic growth and opportunity for all 
would be greatly enhanced.

47

III.  PUBLIC POLICYSome solutions to how we might drive growth, incomes and opportunity

EDUCATION 

REGULATORY REFORM 

We know what to do. High schools and community colleges 
should work with local businesses to create specific skills 
training programs, internships and apprenticeships that 
prepare graduating students to be job-ready — whether they 
go on to earn a credential, to work or to attend college. With 
7 million job openings and 6 million unemployed workers in 
the United States, there is an opportunity for companies to 
work with local institutions, including community colleges and 
local apprenticeship programs. Business must be involved 
in this process, and it needs to be done locally because that 
is where the actual jobs are. Germany does an exceptional 
job at apprenticeships. Germany has one of the strongest 
education and training systems in the world, with about 1.5 
million young people annually participating in apprentice-
ship programs that are paid opportunities to gain in-demand 
skills along with an education. The vocational schools and 
apprenticeship programs work directly with local businesses 
to ensure students are connected to available jobs upon 
graduation. Germany’s youth unemployment rate is one of the 
lowest in the world. 

Some countries are now implementing mandatory preschool 
for children at three years of age. This is a wonderful policy. It 
makes childcare less expensive and has proved to be extraor-
dinarily good for student education short and long term. 
Parents like it, too. Of course, the benefits may not be seen for 
many years, but this is precisely the type of long-term thinking 
in policymaking that we need. 

HEALTHCARE 

This may be our toughest, most complicated problem, but we know 
there are some things we can do to make the system work better. 
Some of the solutions may include aligning incentives better; trying 
to eliminate the extraordinary amount of money wasted on 
bureaucracy, administration and fraud; empowering employees to 
make better choices, with upfront transparency in employer plan 
pricing and options and the actual cost of medical procedures; 
developing better corporate wellness programs, focusing particu-
larly on obesity and smoking; creating better tools to shop around 
for non-emergency care and manage healthcare expenses; and 
reducing the extraordinary expense for unwanted end-of-life care. 
Another obvious thing to do is to start teaching wellness, nutrition, 
health and exercise in K-12 classrooms nationwide.

48

Starting a small business today generally requires multiple licenses, 
which take precious months to get. But it doesn’t end there. Talk 
with any small business owner and that person will describe the 
mountains of red tape, inefficient systems and a huge amount of 
documentation involved to operate the business. We need to reduce 
the number of licenses that are required to open and run a small 
business. In addition, we should look at the excessive state and local 
rules affecting small businesses, consolidating and eliminating 
unnecessary rules and regulations where possible. And all 
regulations should have a thorough cost-benefit analysis and be 
periodically reviewed for current relevancy.

INFRASTRUCTURE INVESTMENT

The 2015 transportation spending bill, Fixing America’s Surface 
Transportation Act (FAST Act), is intended to fund surface transporta-
tion programs — including highways — at over $305 billion through 
2020. Its aim is to improve mobility on America’s highways; create  
jobs and support economic growth; decrease bureaucracy in getting 
projects approved and completed — and we need to finish its 
implementation. Again, experience from other countries may help.  
We could learn from Germany and Canada, for example, whose 
officials endorsed large infrastructure projects and sped through 
permitting in two to three years by forcing federal, state and local 
approvers to simultaneously work through a single vetting process. 
Significantly reducing the time of permitting also dramatically reduces 
the cost and uncertainty around making major capital investments.

TAX CREDITS AND BENEFITS 

The business tax changes in the 2017 tax law made the United States 
more competitive, benefiting American workers today and strength-
ening our economy for the long term. In 2018, nominal wages 
increased 3.3% — the fastest rate of growth since 2008 — and job 
openings exceeded the number of unemployed workers for the first 
time since the federal government started tracking these data in 
2000. Beyond this important progress, there is still more that 
policymakers could do to help working Americans. Of the 150 million 
Americans working today, approximately 21 million earn between 
$7.25 an hour (the prevailing federal minimum wage) and $10.10 an 
hour. It is hard to live on $7-$10 an hour, particularly for families 
(even if two household members are working). While it would be 
acceptable to increase minimum wages, this should be done locally 

and carefully so it does not increase unemployment. Perhaps a 
more effective step would be to expand the Earned Income Tax 
Credit (EITC). Today, the EITC supplements low- to moderate- 
income working individuals and couples, particularly with children. 
For example, a single mother with two children earning $9 an hour 
(approximately $20,000 a year) could receive a tax credit of more 
than $5,000 at year’s end. Last year, the EITC program cost the 
United States about $63 billion, and 25 million individuals received 
the credit. We should convert the EITC to make it more like a 
negative income payroll tax, which would spread the benefit, 
reduce fraudulent and improper payments, and get it into more 
people’s hands. Workers without children receive a very small tax 
credit — this should be dramatically expanded, too. 

LITIGATION

While the rule of law and the right of plaintiffs to get their day 
in court are sacrosanct, there have to be ways to improve this 
system. One example, which works in many other countries, is to 
have the loser pay in some circumstances. Clearly, this would have 
to be done in such a way as to ensure that aggrieved parties are 
not denied appropriate access to our justice system. But we need 
a way to reduce frivolous litigation designed principally to extract 
fees for lawyers. We also need to reduce the time and the cost 
necessary to achieve justice by adding more judges and creating 
more specialty courts to deal with complex issues.

IMMIGRATION 

There has been support for bipartisan comprehensive legislation 
that provides substantial money for border security, creates more 
merit-based immigration, makes DACA permanent and gives a 
path to legal status or citizenship for law-abiding, hard-working, 
undocumented immigrants. We know this is no easy feat, but we 
should pass and enact legislation to resolve immigration.

MORTGAGE LENDING 

Things can be done to reform mortgage markets, which would 
increase mortgage availability — as I mentioned in the previous 
sidebar on pages 43-44.

LABOR FORCE PARTICIPATION

We have already mentioned two critical solutions that would help 
improve labor force participation — make work pay more by 
expanding the EITC and provide graduating students with work skills 
that will lead to better paying jobs. Remember, jobs bring dignity. 
That first job is often the first rung on the ladder. People like working, 
and studies show that once people start working, they continue 
working. Jobs and living wages lead to better social outcomes — more 
household formation, more marriages and children, and less crime, 
as well as better health and overall well-being. 

Reducing recidivism of those who have been incarcerated is not only 
important to citizens with a criminal record and their families — but it 
can also have profound positive implications for public safety. Last 
year, we welcomed the Federal Deposit Insurance Corporation’s 
proposed changes to allow banks more flexibility in hiring citizens 
convicted of a crime. Our responsibility to recruit, hire, retain and 
train talented workers extends to this population, and we will support 
re-entry programs and give convicted and/or formerly incarcerated 
Americans a path to well-paying jobs. Finally, we should all be 
gratified that the government now seems to be taking the opioid 
problem very seriously. 

STUDENT LENDING 

We should have programs to ameliorate the burden of student loans 
on some former students.  We would be well-advised to have more 
properly designed underwriting standards around the creation of 
student loans.  Direct government lending to students has grown 
almost 500% over the last 10 years — and it has not all been 
responsible lending.  It would also be helpful for the government to 
disclose student lending programs as if they were accountable on 
the same basis as a bank. Addressing these factors would lead to 
far better, and healthier, student lending.

PROPER BUDGETING AND PLANNING 

All levels of government should do proper budgeting and planning 
— and on a multi-year basis. It is particularly important that most 
federal programs — think military, infrastructure and education 
— have good long-term plans and be held accountable to execute 
them. When the government says it is going to spend money, it 
should tell the American people what the expected outcome is and 
report on it. It should account for loans the same way the private 
sector does, and it should be required to do cost-benefit analysis.

49

One final thought: If I were king for a day, 
I would always have a competitive business 
tax system and invest in infrastructure and 
education as a sine qua non to maximize 
the long-term health and growth of our 
economy and our citizens. I would not trade 
these issues off – I would figure out a way to 
properly pay for them.

Somehow we need to help reinvent govern-
ment to make it more efficient and nimble 
in the new world. While the federal govern-
ment remains somewhat in a stalemate, we 
have seen governors and mayors at the state 
and local levels taking active control and 
framing effective solutions. They are helping 
to create a laboratory of what works and are 
often at the forefront with initiatives that 
restore confidence in the ability of govern-
ment to deliver. We also call upon CEOs  
and other leaders to step up and offer 
non-parochial solutions. 

5.  CEOs: Your country needs you!

Despite the fact that CEOs are not generally 
viewed with high levels of trust, surprisingly, 
the 2019 Edelman Trust Barometer global 
report – encompassing a general global 
population of more than 33,000 respondents 
– shows that 76% think CEOs should take 
a stand on challenging issues and that 75% 
actually trust their employer. 

It’s not enough just for companies to meet 
the letter and the spirit of the law. They can 
also aggressively work to improve society. 
They can take positions on public policy 
that they think are good for the country. 
And they can decide, with proper policies 
and regulatory oversight, with whom and 
how they will do business. 

We believe CEOs can and should get involved 
– particularly when they or their companies 
can uniquely help design policies that are 
good for America. At JPMorgan Chase, we are 
strengthening our public policy teams to take 
our advocacy and ideas to the next level. We 
believe the best way to scale programs that 
we have seen work in cities, states and coun-
tries around the globe is to develop action-
able public policies that allow more people to 
benefit from economic growth. 

However, this does get complex. What 
companies cannot do is abridge the law of 
the land or abrogate the rights of voters 
and their representatives to set the law of 
the land. There are circumstances in which 
JPMorgan Chase is called upon to do things 
and/or set policies that should have been 
set by the federal government – in effect, 
these are decisions that the voter must 
decide. We work very hard to try to stay on 
the right side of all these issues. 

In any event, things have changed. In the 
past, boards and advisors to boards advised 
company CEOs to keep their head down 
and stay out of the line of fire. Now the 
opposite may be true. If companies and 
CEOs do not get involved in public policy 
issues, making progress on all these prob-
lems may be more difficult. 

We can use our unique capabilities, data 
and resources to help inform infrastruc-
ture policies, corporate governance policies, 
affordable housing policies, financial educa-
tion policies and inclusion policies, as well 
as small business financing and formation, 
community and economic development, and 
others. In addition, while almost all compa-
nies can help further job skills, training, and 
diversity and inclusion efforts, each company 
can also add value where it has distinct 
capabilities, like expertise around healthcare, 
infrastructure or technology. 

50

III.  PUBLIC POLICY6. America’s global role and engagement are indispensable.

One of the biggest uncertainties in the 
world today is America’s role on the world 
stage. A more secure and more prosperous 
world is also good for the long-term security 
and prosperity of the United States. And 
America’s role in building that more secure 
world has been and will likely continue to 
be indispensable.

While there are many legitimate complaints 
about international organizations (the 
North Atlantic Treaty Organization, the 
World Trade Organization and the United 
Nations), the world is better off with these 

institutions. America should engage and 
exercise its power and influence cautiously 
and judiciously. We should all understand 
that global laws, standards and norms will be 
established whether or not our nation partic-
ipates in setting them. It is certain that we 
will be happier with the evolution of global 
standards if we help craft and implement 
them. We should not abdicate this role. To 
the contrary, it is critical that America help 
develop the best global standards in trade, 
immigration, corporate governance and 
many other important issues.

IN CLO SING

While I have a deep and abiding faith in the United States of America 
and its extraordinary resiliency and capabilities, we do not have a divine 
right to success. Our challenges are significant, and we should not 
assume they will take care of themselves. Let us all do what we can to 
strengthen our exceptional union. 

I would like to express my deep gratitude and appreciation for the 
employees of JPMorgan Chase. From this letter, I hope shareholders 
and all readers gain an appreciation for the tremendous character and 
capabilities of our people and how they have helped communities 
around the world. I hope you are as proud of them as I am.

Jamie Dimon 
Chairman and Chief Executive Officer

April 4, 2019

51

III.  PUBLIC POLICYConsumer & Community Banking

Banking deposits and investment 
balances. The incremental deposits 
acquired over this time period alone 
would be equivalent to the seventh 
largest retail bank in the country. 

Our customers spent more than  
$1 trillion on 99 million debit and 
credit card accounts in 2018, averag-
ing 49 million transactions every day. 
We also have the largest customer 
base of active mobile users among 
U.S. banks at 33 million. 

We grew our business while reduc-
ing our overhead ratio and making 
significant investments. These 
include investing in the 400 
branches we are opening in new 
markets to extend our reach to cus-
tomers, as well as in other improve-
ments to our customers’ experience. 

We achieved our 2018 results with 
continued focus on the same four 
areas as in years past: customers, 
profitability, people and controls. 

Here are some of the highlights of 
what we accomplished in each of 
these areas. 

Customers

We are proud that Chase has a rela-
tionship with nearly half of all U.S. 
households. A first step in reaching 
more customers is making sure we 
are meeting their needs. Therefore, 
we are introducing new products 
and refreshing existing ones with 
the features and benefits our cus-
tomers value. 

Another step taken this past year 
was to open branches in new mar-
kets, specifically Washington, D.C., 
Philadelphia and Boston. When we 
enter these communities, we bring 
the full force of this great company 
– hiring, lending and helping cus-
tomers save for their first home, start 
a business or retire with financial 

In 2018, the U.S. economy benefited 
from continued low unemployment 
and stable inflation. There have been 
other economic periods like this 
since the 1950s, but they have not 
lasted as long. The U.S. economy is 
strong. Gross domestic product 
increased at an annual rate of 2.9%; 
unemployment in 2018 hit its lowest 
level since December 1969; and wage 
growth picked up, passing along 
some of the strength of the economic 
expansion to the consumer – many 
of whom are our customers. The  
consumer debt burden is at manage-
able levels, both consumer and small 
business optimism is at or near an 
all-time high, and consumer credit 
remains strong. 

While the economy is performing 
well, it is not working for everyone. 
Across the firm, we recognize this 
and want to do our part to remedy 
that reality. As a company, we want 
to help everyone make the most of 
their money and seek opportunities 
to connect with households we don’t 
already serve.

2018 financial results

Consumer and Community Banking 
(CCB) had a remarkable 2018. We 
delivered a 28% return on equity on 
record net income of $14.9 billion and 
$52.1 billion in revenue, up 12% year- 
over-year. We grew our customer base 
to nearly 62 million U.S. households, 
including 4 million small businesses. 
Among our consumer households, 
25% have a relationship with two or 
more Chase lines of business. This 
performance is a direct result of the 
growth in our business drivers and a 
sustained focus on investing for the 
medium and long term. 

In CCB, our four-year compound 
annual growth rate for deposits has 
been double that of the industry over-
all since 2014, and in 2018, we grew 
retail deposit share in 27 of our top  
30 markets. Our average deposits of 
$670 billion were up 5%, and client 
investment assets reached $282  
billion, up 3% despite volatility in 
the market. Since 2014, we have 
brought in $215 billion of Consumer 

#1

#1

62M

#1 in total U.S. credit card sales
 volume and outstandings  

#1 in U.S. retail
deposit growth

62 million households

#1

15
MOBILE LOGINS

  #1 most visited banking 
portal in the U.S. 

15 mobile logins 
per active user per month

29%

QUICKDEPOSITSM

29% of check deposit
transactions through
QuickDepositSM

52

80+%

SELF-SERVICED 

49M

ACTIVE DIGITAL CUSTOMERS

$1+T

More than 80% of 

transactions self-serviced 

49 million active digital

customers

More than $1 trillion

in credit and debit card

sales volume 

YOU INVEST

DIGITAL PLATFORM

1.5M

DIGITAL DEPOSIT

ACCOUNTS 

33M

ACTIVE MOBILE CUSTOMERS

You Invest digital trading

1.5 million deposit accounts

33 million active mobile

platform launched 

opened digitally 

customers 

 
 
Branch expansion 2018-2019

Expanding into new markets

Last year, we announced plans to open up to 400 
new retail branches and hire as many as 3,000 
employees in new U.S. markets over the next five 
years. This expansion is part of a $20 billion invest-
ment in our business and local economic growth. We 
are committed to serving all communities, including 
those with low- to moderate-income households, with 
these new branches. We’ve opened 12 branches in 
the Greater Washington region, Philadelphia and the 
Delaware Valley, and Boston — and will continue to 
grow in these regions. 

We plan to add retail branches in nine more U.S.  
markets this year, opening as many as 90 new 
branches and hiring 700 employees, offering more 
customers access to our retail and business banking 
services and providing jobs to these communities. 

Existing footprint

2018 expansion

2019 expansion

security. The reception in each mar-
ket, by new and existing customers, 
has been wonderful. As part of the 
market expansion, we also support 
each local community directly with 
help from the JPMorgan Chase Foun-
dation. In Washington, D.C., we com-
mitted $1.6 million in philanthropy. 
In Boston, we committed $3 billion 
for home and small business loans 
and $1.1 million to support jobs and 
skills development. 

We are always focused on improving 
the customer experience. Across all 
of our products, we have made it 
quicker and easier to become a Chase 
customer. Increasingly, that experi-
ence is digital, online or mobile. More 
than 1 million customers opened a 
checking or savings account digitally 
in 2018. For existing customers who 
were adding an account, it took less 
than three minutes. We have plans to 
reduce that time even further. 

Existing customers enjoyed a steady 
stream of improvements to their 
experience with us: the ability to 
lock and unlock a misplaced card, 
more options on how to pay credit 

card bills, discounts and offers from 
favorite merchants, and, for those 
who have multiple relationships with 
us, a clear understanding of the prod-
ucts they qualify for before applying.

Profitability

We prioritize long-term, profitable 
growth when making decisions about 
investing in the future of our con-
sumer franchise. In 2018, we contin-
ued our progress to drive down struc-
tural expense, reducing our overhead 
ratio to 53%, down from 56% the 
prior year. We’ve also made progress 
reducing our cost to serve each house-
hold while our customer base and 
total transaction volume continue to 
grow. We’ve made investments that 
have brought down our cost to serve 
each household by 15% since 2014. 
These investments allow us to reach 
more customers at a lower cost and 
through the channels they prefer. 
More and more often, that channel 
is mobile. 

Our active mobile customer base 
grew 11% since 2017, averaging a 
login rate of 15 times a month. And 
we have made it easy for customers 

who want to speak with someone by 
phone or in person. 

Customers are doing more than 80% 
of their transactions on their own. 
This simple experience means cus-
tomers who use mobile and digital 
channels are happier with us, tend to 
do more business with us and are 
more profitable. 

Consumer Banking customers who 
have relationships with two or more 
Chase lines of business generate two 
and a half times more pre-tax income 
for us. That is because they have 
deeper relationships and also 
because they are often servicing their 
accounts digitally, which is more 
cost-effective. 

For those customers who rely on 
branches, we are tailoring our physi-
cal network to match the service 
activity of each location. We have 
expanded into our new market loca-
tions using a combination of strate-
gically placed full-service branches, 
smaller format branches and stand-
alone ATMs – which can now sup-
port 74% of the transactions that 
once required a teller.

53

 
#1

#1

62M

#1 in total U.S. credit card sales

 volume and outstandings  

#1 in U.S. retail

deposit growth

62 million households

#1

15

MOBILE LOGINS

  #1 most visited banking 
portal in the U.S. 

15 mobile logins 
per active user per month

29%

QUICKDEPOSITSM

29% of check deposit
transactions through
QuickDepositSM

80+%

SELF-SERVICED 

49M

ACTIVE DIGITAL CUSTOMERS

$1+T

More than 80% of 
transactions self-serviced 

49 million active digital
customers

More than $1 trillion
in credit and debit card
sales volume 

YOU INVEST
DIGITAL PLATFORM

1.5M

DIGITAL DEPOSIT
ACCOUNTS 

33M

ACTIVE MOBILE CUSTOMERS

You Invest digital trading
platform launched 

1.5 million deposit accounts
opened digitally 

33 million active mobile
customers 

We are committed to serving all 
households with these new branches, 
including ones with low to moderate 
incomes.

People
We are so proud of our team, 135,0001 
strong. In the same way we focus  
on making experiences great for our 
customers, we also strive to do the 
same for our employees. 

We have always believed our com-
pany has a role to play in society,  
leading by example in areas such as 
diversity. It’s important to us that our 
employees represent the customers 
we serve. More than 57% of our 
employees are women, and more than 
half are minorities. Our employees 
who work directly with customers in 
our branches and call centers have 
higher minority representation than 
our senior executive positions, and we 
are working to correct that balance. 

But we don’t stop with our employ-
ees. We are leading initiatives to drive 
inclusive growth across the country, 
such as Women on the Move – which 
helps women overcome barriers they 
face at work and helps further female 

1 Includes employees and contractors 

54

representation – and, most recently, 
Advancing Black Pathways, our effort 
to promote greater opportunities  
for black Americans to participate in  
economic success.

We are also mindful that the nature 
of our work is changing as we invest 
in technology that allows customers 
to manage their own needs. While 
we have hired 2,000+ more people in 
technology and digital roles, we have 
7,000 fewer employees working in 
operational positions since 2014.  
We are committed to offering other 
opportunities and training to those 
employees who might need to find a 
new role – here at Chase or some-
where else. 

Controls

Our customers rely on us to protect 
their data and their money. We take 
that responsibility very seriously. 
Therefore, we deploy many safe-
guards, checks and balances to make 
sure we do our work as effectively as 
possible. This helps us adhere to the 
many regulations and requirements 
that govern us. Upgrading and rigor-
ously maintaining these controls is 
an ongoing discipline; we are proud 
of the work we do and will continue 
to improve. 

Looking ahead — 2019 

Becoming a customer

As we continue to focus on custom-
ers’ needs in 2019, we will make it 
even easier to become a Chase cus-
tomer and grow with us during a life-
time. Earlier this year, we created a 
product to meet the needs of the mil-
lions of U.S. households outside of the 
banking system – Chase Secure Bank-
ing. For a fee of $4.95 a month, people 
receive access to our branches, ATMs 
and mobile banking to make pay-
ments, deposit checks and send 
money, and they cannot overdraft. 

We will also continue to expand to 
new markets. We expect 93% of the 
U.S. population to be in our Chase 
footprint by the end of 2022.

Paying with Chase

Our customers make more than  
$2 trillion in payments each year – 
whether they are shopping with one 
of our cards, paying a bill or paying 
another person. No matter the 
method, we want them to be able to 
do so with ease and confidence, as 
well as to realize the value of paying 
with Chase. In addition to the new 
customer-friendly features I men-
tioned earlier, we are upgrading our 
card chips to be “tap to pay”-enabled. 

We announced two new features for 
our credit card customers coming 
later this year – My Chase PlanSM and 
My Chase LoanSM – to provide more 
ways to borrow using existing Chase 
credit card lines. When customers 
need to pay their Chase bills, they 
can set a fixed amount to pay auto-
matically or pay at our ATMs. 

Growing wealth

We want to help everyone make the 
most of their money, whether they 
need to build emergency savings to 

 
 
cover unexpected expenses, save for a 
home or invest. In January 2019, dur-
ing National Savings Month, we intro-
duced Auto Save, which allows our 
customers to set rules for how much 
to save based on milestones like 
receiving a paycheck or spending at a 
certain merchant. And every week, on 
average, we welcome 5,000 new cus-
tomers to You Invest, our self-directed 
digital investing product. 

Owning a home

We have made it simpler and faster 
for customers who want to work with 
us to buy their home. Our digitally 
enabled fulfillment process is more 
convenient than the paper process; 
it’s 20% faster, can be completed 
online from anywhere and allows  
customers to monitor their progress 
through the process. Customer satis-
faction is at record highs, but there is 
still room to simplify and improve. 

Owning a car

Of the 62 million households with 
whom we have a relationship, 
roughly 1 million of them will buy or 
lease a car with Chase each year. We 
think we can do better than that by 
making the experience easier and 
adding value to the process – for our 
customers and for our dealer and 
manufacturer partners.

Growing businesses

As a firm, JPMorgan Chase can do 
more to support businesses than just 
about any other financial services 
firm. From sole proprietors, family-, 
female- and minority-owned busi-
nesses all the way to the largest global, 
multinational corporations, we help 
businesses manage the spectrum of 
needs, whether making day-to-day 
payments or financing growth. No 
matter the business, we are focused 
on ways to bring unique value to cus-
tomers who do more business with us. 

For our customers who process pay-
ments with Chase, we can offer same-
day funding if they deposit those 
sales into a Chase Business Checking 
account. For a small business owner, 
same-day access to your sales can 
make a real difference.

Closing

I have never been more optimistic 
about our future. We are committed 
to making our business even better 
by serving more customers. The key 
to doing that is moving faster. We 
have made progress improving upon 
the pace we became accustomed to, 
but we still need to do better. 

Members of my leadership team  
and I traveled to China at the end of 
2018, and we were impressed by the 

speed at which companies function. 
Those we visited are using machine 
learning to open accounts in seconds 
or pay out claims based on smart-
phone images within hours. Seeing 
these capabilities only inspired us to 
move more quickly and push the 
boundaries of what we think we can 
accomplish for our customers and 
our shareholders.

Gordon Smith 
Co-President and Chief Operating Officer, 
JPMorgan Chase & Co., and 
CEO, Consumer & Community Banking

2018 HIGHLIGHTS AND ACCOMPLISHMENTS

•  #1 in overall customer satisfac-
tion among national banks  
(J.D. Power)

•  #1 in primary bank relationships 

within our Chase footprint

•  The most frequently added new 
bank among small businesses 
that added another financial 
institution in the past year  
(Barlow Research)1

•  Retail deposit volume growth at a 
rate more than twice the industry 
average since 2014

•  #1 most visited banking portal in 

the U.S. — chase.com

•  #1 U.S. credit card issuer

•  #1 U.S. co-brand credit card 

issuer

•  Relief provided to customers 
affected by the California wild-
fires and the federal government 
shutdown

•  #1 in total U.S. credit and debit 

payments volume

1 1Q17-4Q18 data, small businesses with 
revenue $100,000 to $25 million

55

Corporate & Investment Bank

2018 performance and backdrop

The Corporate & Investment Bank 
(CIB) had a record year in 2018, set-
ting a new benchmark for earnings 
of $11.8 billion on $36.4 billion of 
revenue, resulting in a return on 
equity (ROE) of 16%. 

We are now 10 years removed from 
the financial crisis of 2008, when  
J.P. Morgan was a safe haven for  
clients in chaotic markets. We 
remain that safe haven while we 
drive the industry forward through 
innovation and technology. 

The standout performances of our 
businesses last year and over the past 
decade are the result of hard work, 
continuous investment and a belief 
that a complete, global offering helps 
clients meet their evolving financial 
objectives. As our clients grow in size 
and complexity, they require a finan-
cial partner who can provide the 
financing solutions they need, wher-
ever they need them and however 
they want them delivered.

Last year was especially active for 
mergers and acquisitions (M&A) and 
equity markets. We advised on more 
than $1 trillion in announced M&A1 
in 2018, including significant deals 

such as Takeda’s $82 billion acquisi-
tion of Shire, IBM’s $34 billion pur-
chase of Red Hat and Walmart’s $16 
billion acquisition of Flipkart, India’s 
largest online retailer. 

We ranked #1 in wallet share for 
both debt and equity capital markets 
and raised more than $475 billion 
for clients around the world. We led 
prominent initial public offerings 
(IPO), including for AXA Equitable 
Holdings, the largest U.S. insurance 
IPO since 2002, and for Siemens 
Healthineers, the largest healthcare 
IPO ever in EMEA2. 

As a result of our worldwide invest-
ment banking work for clients, we 
generated $7.5 billion in fees and 
solidified our #1 standing in market 
share for the 10th consecutive year. In 
fact, amid heavy competition in a rel-
atively healthy economic environ-
ment, our share of global investment 
banking business stood at 8.7%, the 
highest of any bank since 2009. 

Despite volatile trading markets at the 
end of the year, we continued to be a 
leading provider of trading liquidity 
to institutional investors, reporting 
full-year Markets revenue of $19.6 bil-
lion, up 6% from 2017. In Equities, we 
achieved record full-year revenue of 

$6.9 billion, up 21%. Our Cash Equi-
ties, Equity Derivatives and Prime 
Finance businesses each gained  
market share, and each generated 
double-digit revenue growth during 
the year. The investments we have 
made in people and technology have 
led to stronger execution capabilities 
and significant growth in both client 
balances and volumes. Over the past 
five years, our Equities business has 
gained more wallet share than our top 
three competitors combined. 

Even with the fourth quarter’s turbu-
lent markets, stronger performances 
during the year in areas such as  
Currencies & Emerging Markets and 
Commodities contributed to $12.7 
billion of Fixed Income Markets  
revenue in 2018, nearly matching our 
2017 result. Once again, we gained 
share as the industry wallet declined.

In Treasury Services, we continued 
to outpace competitors, growing 
firmwide revenue to approximately 
$9 billion. Our performance was 
helped by higher interest rates and 
operating deposits, which have 
grown by 9% since 2016. 

Looking ahead, Treasury Services 
will benefit from our recent deci-
sion to integrate its operations with 

Strong Returns on Higher Capital 3 
($ in billions)

CIB ROE    

Capital   

2014

 10%   
 $61   

2015

12%   

$62   

(cid:31) Revenue
(cid:31) Net income

Overhead ratio   

$34.7

$33.7

$6.9

 67%  

$8.1

 64%  

2016

16%   

$64   

$35.3

$10.8

 54%  

2017

14%   

$70   

$34.7

$10.8

 56%  

2018

16%

$70

$36.4

$11.8

 57%  

1  Dealogic as of January 1, 2019
2  EMEA = Europe/Middle East/Africa
3  Reported results for 2014 and 2015 have been revised to reflect the adoption in 2018 of the new revenue recognition guidance

#1

$1T OF M&A

 $475+B

OF CAPITAL

#1

#1 in global investment 
banking fees for 
the 10th consecutive year

Advisor on more than 
$1 trillion of announced M&A 
transactions  

More than $475 billion raised  
for clients in the capital markets

 #1 Global 
Trading House 

#1

Chase Merchant Services, the largest  
merchant acquirer in the U.S. and 
Europe. Together, these businesses 
form the biggest wholesale payments 
network in the world, processing 
more than $6 trillion payments daily. 
It serves 1.6 million small business 
Top Global 
Research Firm
customers and more than 80% of  
Fortune 500 companies. By combin-
ing units, we will be able to reduce 
legacy platform costs, accelerate the 
expansion of our merchant acquisi-
tion business into Latin America and 
Asia Pacific, and continue to innovate 
FIRST
across networks using blockchain 
TO OFFER 
technology. 
REAL-TIME  PAYMENTS

First to offer real-time 
payments in U.S. dollars, euros 
and British pounds sterling

Securities Services continued to 
grow and transform in 2018 while 
benefiting from higher interest rates 
and client balances. The business 
took on an unprecedented amount of 
new client business while at the 
same time streamlining infrastruc-
ture and upgrading systems. 

In addition to onboarding more than 
$1 trillion in assets from BlackRock, 
there were many other significant suc-
cesses. New business wins globally 
have led to a growth in assets under 
custody of approximately $2.7 trillion 
since the start of 2017. Such mandates 
helped drive revenue up 8% in 2018 
to $4.2 billion, while we maintained 
industry-leading operating margins 
and high client satisfaction scores.

Although our overall results are 
impressive, it’s important for us to 
stay hungry and focused on our  
clients, anticipate changes and never 
lapse into complacency. We embrace 
disruption – even as the market 

leader – and continually invest in 
digital technologies to provide clients 
with data and insights when and 
$6T  
where they want them. 
WHOLESALE PAYMENTS
That focus has generated results for 
our shareholders, too. In addition to 
$6 trillion of wholesale
earning an industry-leading return on 
 payments processed daily
equity, our market share among the 
CIB’s largest competitors grew the 
most year-over-year, even after outpac-
ing the group between 2014 and 2017, 
according to data from Coalition. 

We know that profitability stems 
FIRST 
from serving clients well, and the 
U.S. BANK 
choices we are making today always 
WITH DIGITAL COIN
start with the same two-part ques-
First U.S. bank with 
tion: Is this the right thing to do for 
a digital coin
our clients and for the long term?

We expect to see periods of volatility 
in the future, and we are committed 
to managing risk in a dynamic way 
FIRST 
no matter what market conditions 
BLOCKCHAIN-BASED
we face. That requires us to be disci-
PAYMENT NETWORK
plined and not overextend ourselves, 
trusting in our strengths and doing 
First to create a
blockchain-based payment 
what is right. 
information network 

Around the world

Investors always assess geopolitical 
risks, and 2018 provided no shortage 
of them. For our part, we constantly 
monitor and stress test our positions. 
$23.2T  
We take a long-term view of client 
relationships and investments while 
maintaining discipline on underwrit-
ing standards and risk concentrations 
across clients, countries and products.

$23.2 trillion client assets 
under custody

ASSETS UNDER CUSTODY

The economic cycle

From an economic perspective, fun-
damental growth continues to sup-
port the longest postwar expansion 
in history. Corporate earnings and 
balance sheets are healthy, U.S. 
unemployment is near record lows 
and we are not seeing signs of dete-
riorating credit quality. 

That said, I believe we are closer to 
the end of the expansionary cycle 
than the beginning. My sense is that 
the market volatility in the fourth 
quarter of 2018 was partly due  
to fear among investors that the  
downturn was coming sooner than 
expected. Meanwhile, “flash crashes” 
are becoming more frequent. These 
are a function of a number of factors, 
including thinner liquidity across 
asset classes, fewer participants in 
the market and a growing percentage 
of automated trading volumes. 

Potential opportunities in Asia 
Pacific, particularly China, remain 
significant. Last year, we announced 
major growth plans for China, 
including the appointment of a new 
country chief executive officer along 
with a formal application to Chinese 
regulators to establish a new, major-
ity-owned securities company. 

In Europe, our attention remains on 
Brexit. Despite the uncertainty of the 
U.K.’s future relationship with the 
European Union, J.P. Morgan has 
been planning for the worst while 
hoping for the best. Regardless of 
Brexit’s ultimate consequences,  
J.P. Morgan will be able to serve  
clients in any scenario. We’re fortu-
nate to have branches, offices and  
talented people across Europe, ensur-
ing seamless client service before, 
during and after Brexit.

57

 
 
 
 
 
 
 
 
 
#1

$6T

WHOLESALE PAYMENTS

FIRST

BLOCKCHAIN-BASED
PAYMENT NETWORK

#1

Top Global 
Research Firm

$6 trillion of wholesale
 payments processed daily

First to create a
blockchain-based payment 
information network 

#1 Fixed Income Trading
market share 

FIRST

TO OFFER
REAL-TIME  PAYMENTS

FIRST

U.S. BANK
WITH DIGITAL COIN

$23.2T

ASSETS UNDER CUSTODY

#1

First to offer real-time 
payments in U.S. dollars, euros 
and British pounds

First U.S. bank with
a digital coin 

$23.2 trillion client assets
under custody 

Co #1 Equity Trading
market share 

Technology

We’ve learned the hard way that it is 
incredibly costly to lose a leadership 
position due to a failure to embrace 
change. Our firm was a leader in for-
eign exchange in the late 1990s, but 
by resisting rather than embracing 
electronic trading, we lost market 
share. It took many years and mil-
lions of dollars of investment to 
recapture our leadership – illustrating 
the crippling effect that short-term 
thinking can have on a business. 

That lesson is one of the many rea-
sons we continue to reinvest such 
significant sums – now more than 
$11.5 billion per year – into technol-
ogy across the firm. 

As electronification of the trading 
markets continues across asset 
classes, we are building sophisticated 
trading platforms, such as Algo  
Central, enabling clients to use pre-
dictive analytics to tailor orders and 
even change the speed and execution 
style while the trade is live. 

In Securities Services, which safe-
guards more than $23 trillion in  
client assets, we extended our  
Investment Analytics Platform to 
more than 200 large investor clients,  

58

giving them clearer insight into their 
own portfolios and helping them bet-
ter manage the risks and concentra-
tions associated with their positions. 

dashboard. This transparency only 
strengthens relationships and pro-
vides even more value to companies 
that look to us for strategic advice.

In wholesale payments, more than 
180 international banks have signed 
on to be part of J.P. Morgan’s Inter-
bank Information Network, which 
uses blockchain technology to 
instantly transfer global payment 
information among correspondent 
banks, allowing funds to reach ben-
eficiaries faster and with fewer steps. 
We are also the first bank to offer 
real-time payments in U.S. dollars, 
euros and British pounds, and the 
first U.S. bank to create and test a 
digital coin for instantaneous cross-
border payments using blockchain.

In investment banking, we are using 
technology to empower bankers and 
strengthen connections with clients. 
With access to a wealth of informa-
tion about M&A and the capital mar-
kets, bankers can sit side by side with 
clients, review trends and evaluate 
timely capital raises or even model 
what might happen to their stock in 
an activist situation. Treasurers can 
view our top-ranked research, evalu-
ate various financial metrics and cre-
ate custom reports on an easy-to-use 

There is also a large opportunity to 
improve efficiencies internally using 
technology. About 40% of time in 
global operations is spent on servicing 
client accounts, including answering 
queries. As we develop systems to bet-
ter direct those requests, we will spend 
less time searching for answers and 
more time responding to client needs. 

With our scale, global footprint and 
leadership, we have the ability to ana-
lyze data and generate insights like no 
other financial services company in 
the world. We increasingly see our 
business as a platform to which cli-
ents can connect for whatever finan-
cial products and services they need. 

Most exciting, perhaps, is the innova-
tive spirit surging through the bank. 
Last September, we kicked off a com-
petition in which teams of analysts 
and associates across the CIB were 
invited to submit their best ideas for 
making the company faster, smarter 
and better. In a span of several weeks, 
the teams submitted 469 ideas, many 
of which we are already taking for-

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
ward with funding. The competition 
showcased the amazing talent emerg-
ing within the organization and fueled 
optimism about our bank’s future.

Communities and partnerships

Being part of a firm that has four 
best-in-class franchises is extraordi-
nary. The talent and resources we 
can mobilize for a client, a govern-
ment, an industry or a new market 
are unmatched. Our work in Detroit 
is well-known: We have partnered 
with local officials and organizations, 
investing $150 million in the city’s 
economic recovery. This effort goes 
beyond a financial commitment. 
Through the JPMorgan Chase Ser-
vice Corps, teams of our colleagues 
are working on-site at local nonprofit 
partners to solve specific challenges.

I’m proud to say that the firm is 
extending its resources to other cities 
and communities, such as Greater 
Paris and Chicago. As a global bank 
with clients and employees around 
the world, we believe we can add 
value by partnering with local  
governments and organizations to 
expand access to jobs and skills for 
young people and adults and help 
regional businesses grow.

We are also working with colleagues 
across the bank to support different 
segments of the economy. The CIB’s 
integration with Chase Merchant Ser-
vices is aimed at making international 
payments seamless for both consum-
ers and e-commerce companies. Simi-
larly, being able to offer best-in-class 
advice and capital markets expertise 
to 19,000 midsized companies on 
Commercial Banking’s roster helped 
yield $2.5 billion of North America 
investment banking revenue during 
2018 – a record. Our bankers are plan-
ning to gradually extend efforts to 
midsized companies in Europe and 
Latin America as well. We’re also 
working with the Private Bank to 
expand our coverage of family offices 
across the U.S. and around the world.

Conclusion

We have worked hard over many 
years to earn our place as an indus-
try leader – in market share, financial 
strength and reputation. As we trans-
form our business for the future, we 
will build on our legacy of success by 
taking advantage of strategic growth 
opportunities while maintaining day-
to-day discipline. Our experienced 
and talented CIB leadership team, 
bolstered by the next generation of 

vibrant, energetic employees, is pro-
pelling our company to the forefront 
of digital banking and is positioning 
us to serve our clients with the inno-
vative, effective financial strategies 
they will need in the years to come.

Daniel E. Pinto 
Co-President and Chief Operating  
Officer, JPMorgan Chase & Co., and  
CEO, Corporate & Investment Bank

2018 HIGHLIGHTS AND ACCOMPLISHMENTS

•  The CIB had earnings of $11.8 billion 
on $36.4 billion of revenue, produc-
ing a best-in-class ROE of 16%.

•  J.P. Morgan ranked #1 in global 

investment banking fees for the 10th  
consecutive year, ending 2018 with 
an 8.7% market share, the highest 
share of any bank since 2009.

•  J.P. Morgan ranked #1 in wallet 

share for both debt and equity capi-
tal markets, raising more than $475 
billion for clients around the world.

•  J.P. Morgan advised on 10 of the 
top 20 M&A transactions in 2018 
and generated a full-year record 
in M&A revenue.

•  Overall Markets revenue of $19.6 
billion was up 6%, led by record 
revenue in Equities trading, which 
was up 21%.

•  J.P. Morgan ranked as the #1 

•  Firmwide revenue in Treasury  

Global Research Firm in Institu-
tional Investor magazine’s annual 
investor survey. We also ranked 
#1 in both All-America and All-
Europe Fixed Income, #1 in All-
America Equity Research, and #2 
in All-Europe Equity Research and 
Latin America Research.

Services grew to nearly $9 billion 
in 2018. Our decision to integrate 
the business with our Merchant 
Services offering now provides  
clients with access to the largest 
wholesale payments network in 
the world.

•  With $23.2 trillion in assets 

under custody, our Securities 
Services business continued to 
win more client mandates across 
the globe, helping to drive rev-
enue up 8% in 2018.

•  More than 180 international banks 

have signed on to be part of  
J.P. Morgan’s Interbank Informa-
tion Network, which uses block-
chain technology to instantly 
transfer global payment informa-
tion among correspondent banks. 

59

Commercial Banking

In Commercial Banking (CB), we 
continue to execute our long-term, 
disciplined strategy, focused on help-
ing our clients succeed and making a 
positive difference in our communi-
ties. Across our business, we have 
been steadily investing to deliver 
more value to our clients. I’m excited 
about what we’ve accomplished so 
far and the tremendous opportunity 
ahead of us. As you consider the 
future for CB, it’s useful to reflect on 
our progress over the last decade:

•  This 10-year perspective provides a 
through-the-cycle lens, which is the 
best way to measure the outcome of 
our efforts, as well as the tremen-
dous potential for CB. At every step 
along the way, we have been build-
ing with patience, selecting the 
best clients and maintaining our 
fortress principles. 

•  During this time, we commenced 
our Middle Market expansion 
efforts, focusing on delivering our 
broad-based capabilities to more 
clients across the U.S. To date, we 
have opened 67 new locations, 
added 650 new bankers and set a 

solid foundation for continued 
organic growth. 

•  In 2008, we acquired our Commer-
cial Term Lending (CTL) franchise 
from Washington Mutual. Since 
then, CTL has become the #1 multi-
family lender in the U.S., as we 
have made significant investments 
to better serve our clients. 

I’m incredibly proud of how our 
team is executing and the market 
leadership positions we’ve estab-
lished. You can see the outcome of 
this hard work and discipline in our 
performance – over the past decade, 
we’ve added high-quality loans and 
deposits, nearly doubled revenue and 
tripled net income.

While we’re pleased with these 
results, we are not standing still. We 
see enormous potential for our fran-
chise and are building for the next  
10 years and beyond. In this letter,  
I share highlights from our 2018  
performance, the progress we are 
making on our strategic priorities 
and the investments underway that 
will drive continued success for our 
clients and CB. 

Ten-Year Retrospective — Consistent Investment and Disciplined Growth

($ in billions)

Revenue

Net income

Average loans

Average deposits1 

2008 

$4.8

$1.4

$82

$103

2018 

$9.1

$4.2

$206

$171

10-year CAGR

7%

11%

10%

5%

1  Deposits herein represent average client deposits and other third-party liabilities
  CAGR = Compound annual growth rate 

60

Record performance in 2018

In 2018, CB delivered outstanding 
financial results. We generated record 
revenue of $9.1 billion, up 5% year-
over-year, and net income grew 20%  
to a record $4.2 billion. We have 
remained highly selective in growing 
our loan portfolio, and our net charge-
offs were just 3 basis points for the 
year. Our continued credit, expense 
and capital discipline led to an industry- 
leading overhead ratio of 37% and a 
strong return on equity of 20%. 

Clients are at the center of everything 
we do, and we’re delivering meaning-
ful advice, solutions and capital to 
help them succeed. In 2018, we hired 
more than 150 new bankers and 
made nearly 30,000 more client calls. 
Through these efforts, we added over 
1,200 new relationships, grew loans 
by $7.4 billion across our business 
and ended the year with $206 billion 
in average loan balances. 

Being able to deliver our leading 
investment banking capabilities 
locally separates us from our compet-
itors. Our partnership with the  
Corporate & Investment Bank (CIB) is 
outstanding and allows us to deepen 
our strategic dialogue with clients. 
Even while investment banking activ-
ity is market dependent, we have 
grown revenue every year since the 
JPMorgan Chase/Bank One merger in 
2004. 2018 was no exception, as we 
generated a record $2.5 billion in 
Investment Banking (IB) revenue, 
accounting for 39% of CIB’s North 
America investment banking fees.

Growing our client franchise

Across all of our businesses, we have 
a tremendous opportunity to add 
more great clients and deepen those 
relationships over time. Since launch-
ing our Middle Market expansion 
efforts, we are local and active in 39 
new metropolitan statistical areas 

 
and have added close to 2,800 new 
clients. When we move into a new 
market, we are truly engaged in our 
communities and deliver the full 
power and platform of our entire 
firm. Client by client, banker by 
banker, we have organically created a 
nice-sized bank from scratch, build-
ing a $15 billion loan portfolio and 
an $11 billion deposit franchise. The 
foundational investments we make 
upfront, essentially our operating 
infrastructure, are meaningful and 
are now largely in place. As our pres-
ence matures, these newer markets 
will drive revenue growth, margins 
and returns for many years to come.

The growth potential for our Middle 
Market business isn’t limited to our 
expansion markets. Through data-
driven analysis, we’ve identified and 
prioritized 38,000 prospective clients 
nationally. Some of our most excit-
ing opportunities are within our leg-
acy markets, such as New York, Chi-
cago, Dallas and Houston, where we 
have been for over a century. 

Overall, we now have banking teams 
in 116 locations across the U.S. These 
markets account for roughly 70% of 
the country’s gross domestic product, 
and our success will continue to be 
driven by our exceptional teams, our 
comprehensive capabilities delivered 
locally and CB’s ability to grow with 
clients over time. 

Positioning for long-term success in 
Commercial Real Estate

Our Commercial Real Estate (CRE) 
businesses are designed to thrive 
through the cycle, and growth has 
been highly selective and disciplined. 
We are pleased with our performance 
in 2018, generating loan growth of 4% 
and $24 billion in loan originations. 
As we move into 2019, we will con-
tinue to target cycle-resistant seg-

Middle Market Banking and Specialized Industries — Market Opportunity

1  Size of circle indicates relative number of prospects in a given city

  MMBSI = Middle Market Banking and Specialized Industries

ments and asset classes, watch market 
conditions closely and maintain our 
strict underwriting criteria. By staying 
true to these fundamentals, we 
believe we can thoughtfully continue 
to grow our CRE loan portfolio. 

Enhancing our capabilities to deliver 
more value

Recognizing that clients are in vari-
ous stages of development and in 
different industries, we know they 
have unique needs and priorities. 
We also know that expectations are 
shifting and that we need to contin-
ually raise the bar to deliver more 
value. As such, CB has dedicated,  
client-focused design teams working 
to integrate, simplify and create 
new functionality. These teams are 
developing exciting new capabilities 
that will deliver powerful solutions 
while substantially improving the 
overall client experience.

We are making significant invest-
ments in our digital and payments 
capabilities, and this work is critical 
to our value proposition. It will 
enable our clients to connect with us 
in the simplest way possible, 

Prospect density1
MMBSI footprint

whether through application pro-
gramming interfaces or an open 
banking solution, and allow clients 
to accept and collect payments from 
anywhere in the world, in any cur-
rency. Finally, our ability to deliver 
real-time data and insights will help 
clients optimize and simplify their 
operations. The value we deliver 
through these capabilities allows us 
to build incredibly close client rela-
tionships and is the foundation for 
gathering and retaining long-term, 
stable operating deposits. 

Similarly, we are transforming how 
we provide credit to our clients. As 
an example, in CTL, speed and cer-
tainty of execution are critical. To 
address this, we developed our pro-
prietary loan origination platform, 
CREOS. Today, we use CREOS to pro-
cess 100% of our CTL volume and 
are seeing terrific results with more 
than 40% of our loans closing in less 
than 30 days. This platform allows 
our clients to focus on running their 
business and lets us deliver a supe-
rior client experience rather than 
compete on pricing, terms and credit. 

61

Making a positive difference in the 
communities we serve 

In CB, we embrace our obligation to 
be a positive force in our communi-
ties and are well-positioned to sup-
port the firm’s commitment to mak-
ing a difference. In 2018, we financed 
the development of more than 20,000 
housing units for low-income individ-
uals, and, notably, our Commercial 
Development Banking team provided 
$188 million in capital to the nation’s 
largest Community Development 
Financial Institutions. In addition, CB 
supported local businesses, states and 
municipalities, school districts, non-
profits and higher education institu-
tions with over $56 billion in capital 
to help them deliver their critical  
services. Equally important to serving 
our communities, last year CB 
employees volunteered more than 
20,000 hours at local organizations. 

Looking forward

I hope you can see why I’m incredibly 
proud of our franchise and excited 
about the opportunities ahead. CB’s 
performance over the last 10 years 
has set the standard for us going 
forward. We have an exceptional 
team, outstanding capabilities and 
enormous market opportunities.  
We believe we are well-prepared for 
whatever market conditions are 
ahead, and the investments we are 
making today will drive success for 
decades to come. 

All of this comes down to our cli-
ents. We are grateful for our long-
standing relationships and appreci-
ate the trust and confidence they 
place in JPMorgan Chase. I also want 
to thank the entire CB team for mak-
ing our business better every day 
and their ongoing commitment to 
serving clients. 

2018 HIGHLIGHTS AND ACCOMPLISHMENTS

Douglas B. Petno  
CEO, Commercial Banking

  Performance highlights

  Business segment highlights

•   Delivered record revenue of  

•   Middle Market Banking — Record 

$9.1 billion and record earnings  
of $4.2 billion

gross Investment Banking  
revenue4; added five new offices

•  Generated return on equity of 20% 
on $20 billion of allocated capital

•  Continued superior credit quality 
— net charge-off ratio of 0.03%

•  Corporate Client Banking —  
Record revenue, with strong 
investment banking growth and 
record average loans

•  Commercial Term Lending —  

Completed rollout of new CREOS 
platform across the business, 
resulting in more than 40% of new 
loans originated with normalized 
controllable cycle times of less 
than 30 days 

•  Real Estate Banking — Record  

net income, with revenue up 13% 
from 2017

•  Delivered an industry-leading 

overhead ratio of 37%

  Leadership positions

•   #1 U.S. multifamily lender1

•  #1 Traditional Middle Market  

Bookrunner2

•  Winner of Greenwich Best Brand 
Awards in Middle Market Banking 
— Overall, Loans and Lines of 
Credit, Cash Management, Inter-
national Products and Services3

62

•  Community Development Banking — 
Provided over $1.5 billion in capital  
for affordable housing properties  
and supported the firm’s Advancing-  
Cities initiative with banking and  
community engagement expertise

  Firmwide contribution 

•   Commercial Banking clients 

accounted for 39%5 of total North 
America investment banking fees

•  Over $145 billion in assets under  
management from Commercial 
Banking clients, generating approxi-
mately $500 million in investment 
management revenue

•  $513 million in Card Services revenue4

•  $4.1 billion in Treasury Services  

revenue

  Progress in key growth areas 

•   Middle Market expansion — Record 
revenue of $649 million; 17% CAGR 
since 2013

•   Investment banking — Record 
gross revenue of $2.5 billion5; 
8% CAGR since 2013

• 

International banking —  
Revenue6 of $400 million;  
10% CAGR since 2013

1   Rank based on S&P Global Market  
Intelligence as of December 31, 2018

2 Refinitiv LPC, FY18

3 Greenwich Associates Commercial Banking 
Study, 2018

4 Investment Banking and Card Services  
revenue represents gross revenue generated 
by CB clients

5 

Represents the percentage and amount of 
CIB’s North America investment banking 
fees generated by CB clients, excluding fees 
from fixed income and equity markets, 
which is included in CB gross IB revenue

6 Non-U.S. revenue from U.S. multinational 
clients

  CAGR = Compound annual growth rate 

Asset & Wealth Management

In 2018, we marked the 10-year anni-
versary of the global financial crisis, 
emanating from the U.S., that 
shocked financial markets all around 
the world. Investors with the forti-
tude to remain steadfast on their 
long-term investing journey and 
withstand the tremendous volatility 
have been highly rewarded. But for 
many others in the decade since 
2008, it has been difficult to endure 
the severe drawdowns and even 
more challenging to ever fully re-risk. 
2018 didn’t enhance confidence in 
markets either – for the first time in 
this century, cash was the only major 
publicly traded U.S. asset class to gen-
erate a positive return for investors. 

Fiduciaries since 1881 

Reflecting over the past decade, I am 
proud of how our teams have helped 
clients – from those with a small  
savings account to the world’s largest 
pension and sovereign wealth funds 
– navigate this volatile period. As 
stewards of wealth, we measure suc-
cess by our ability to drive positive 
client outcomes over time, and we 
recognize the responsibility and  
privilege that come with serving as  
a fiduciary. Since launching our first 
investment product in 1881 – one 

that is still available today – our  
J.P. Morgan culture has remained 
committed each and every day to 
delivering to clients the strongest 
risk-adjusted investment returns 
we can uncover in the markets. 

Strong investment performance 

2018 marked another impressive 
year in investment performance ver-
sus our competitors, with more than 
83% of our mutual fund assets 
under management (AUM) around 
the world outperforming the peer 
median over the 10-year period. 

In 2018, we were recognized by 
Morningstar with five important rat-
ings upgrades, representing almost 
$70 billion in client assets. Smart-
Retirement was upgraded to Gold, 
making it the only active target date 
manager in the industry with a Gold 
rating. Global Allocation, Small Cap 
Equity and Growth & Income all 
were upgraded to Silver. Core Plus 
Bond was upgraded to Bronze. 

Our impressive investment perfor-
mance attracted $25 billion of net 
new asset flows in 2018, marking 
83%
our 10th consecutive year of net long-
term inflows and bringing the total 
assets entrusted to us to $2.7 trillion. 

SMART RETIREMENT

Upgraded to Gold,
ranked top quintile over 10 years

Upgraded to Silver,  
ranked top decile over 5 years

Upgraded to Silver,  
ranked top decile over 5, 10 & 15 years

Upgraded to Silver,  
83%
ranked top quintile over 5 & 10 years

Created by Fahmi
from the Noun Project

Upgraded to Bronze,  
93%
ranked top quartile over 5 & 10 years 

2018 % of J.P. Morgan Asset Management Long-Term Mutual Fund AUM  
Outperforming Peer Median over 10 years 1 
(net of fees)

83%

93%

59%

Total J.P. Morgan  
Asset Management

Equity

Fixed Income

Multi-Asset Solutions  
& Alternatives

83%

93%

59%

85%

1  For footnoted information, refer to slide 16 in the 2019 Asset & Wealth Management Investor Day presentation, 

  which is available at jpmorganchase.com/corporate/investor-relations/event-calendar.htm

AUM = Assets under management

59%

85%

63

93%

59%

85%

85%

Importantly, our flows are not concen-
trated in any one asset class, region  
or channel but come from a well-
diversified set of global businesses.

Consistent financial performance

When we focus on client outcomes, 
our own financial success follows. 
Record revenue of $14.1 billion and 
record net income of $2.9 billion 
enabled us to deliver a healthy 31% 
return on equity for our share- 
holders. As we continue to invest  
in the business for the future, our 
deeply embedded culture of risk 
management allowed us to do so 
while holding our net charge-off  
ratio to a very low 0.01%.

Top talent

Top talent is our single most impor-
tant asset. We consistently attract, 
train and cultivate many of the top 
investment managers and advisors 
in our industry, proudly retaining 

more than 95% of our top talent 
over the last several years. In the 
Wealth Management space, we 
continue to broaden our coverage 
and are approaching nearly 6,500 
advisors, located all around the 
world and close to where our  
clients need us most. We will  
continue to expand our footprint 
across the U.S. and other high-
growth areas such as China, where 
we can import our firm’s expertise, 
as well as welcome new local talent 
into the J.P. Morgan family.

Product innovation 

To help ensure we continue provid-
ing our clients with the solutions 
they need today and into the 
future, we are laser focused on 
innovating new products every-
where we do business. There’s 
nothing we can’t achieve when  
we put the resources of this firm 
behind an initiative, and these  
are only a few examples: 

JPMorgan Chase Total Client Asset Flows: 2014-2018 1

•  Beta/ETFs: Just two years ago, we 
started building our Beta busi-
ness. Today, we offer beta capabil-
ities and exchange-traded funds 
(ETF) ranging from active to  
strategic beta and passive, with 
$43 billion in AUM. In 2018, our 
U.S. ETF business ranked #4 in 
industry flows, competing head  
to head with firms that have long 
led the rankings and were consid-
ered unassailable. 

•  You Invest: Launched in 2018, You 
Invest has transformed the land-
scape for our retail clients. The 
easy-to-navigate user interface and 
the ability to access investments on 
the go have attracted a new genera-
tion of clients, 89% of whom are 
first-time investors with Chase. 
And that’s only the beginning – 
later this year, we’ll be rolling out 
our digital advice platform called 
You Invest Portfolios.

Assets= 
AUM+AUS

Assets

Assets

Fixed Income

Equity

AUM

Multi-Asset

Alternatives

Liquidity

Brokerage

AUS

Custody

Deposits

Wealth Management

Retail

Institutional

U.S.

LatAm

EMEA

Asia
≥$0   <$0 

2014


















2015


















2016


















2017


















2018


















1  For footnoted information, refer to slide 17 in the 2019 Asset & Wealth Management Investor Day presentation, 

  which is available at jpmorganchase.com/corporate/investor-relations/event-calendar.htm

AUM = Assets under management

AUS = Assets under supervision

T
C
U
D
O
R
P
/
S
S
A
L
C
T
E
S
S
A

L
E
N
N
A
H
C

I

N
O
G
E
R

64

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
•  Digital everything: Our ability to 
connect with clients – however, 
wherever and whenever they need 
us – is paramount to our future 
success. Our goal is to deliver  
J.P. Morgan’s expertise 24/7, world-
wide. One example of a recent 
application we launched is Digital 
Portfolio Insights. This cutting-edge 
tool allows external financial advi-
sors to access J.P. Morgan’s propri-
etary risk management analytics  
to generate sophisticated and  
customized insights. In 2018, these 
advisors used the tool to help them 
build better portfolios for over 
20,000 of their clients. 

Simplify for growth 

Our ability to innovate and to sustain 
our growth requires us to have rigor-
ous discipline around business simpli-
fication. Over the past few years, we 
have merged or closed 229 funds 
while launching 125 new products; we 
have closed 21 front office locations in 
order to open 17 new state-of-the-art 
facilities; and we have decommis-
sioned nearly 230 legacy system tools 

while delivering almost 280 modern 
technology applications straight to 
our clients and advisors. Our relent-
less focus on product and system 
optimization and continuous empha-
sis on cutting waste allow us to con-
tinuously reinvest in our future. 

driving toward the best client out-
comes, and we believe that focus is 
the engine of our continued success.  
I couldn’t be more proud of what we 
have delivered for our clients and our 
shareholders, and I have never been 
more excited for what is to come.

Fortitude 

In this time of rapid change and 
competition, we are fortunate to be 
part of the broader JPMorgan Chase 
organization, where we all constantly 
challenge one another to use our 
expertise, scale and invaluable client 
base to continuously reimagine the 
future of how we serve our clients. 

We have a proud legacy of doing 
first-class business in a first-class way, 
and we have extended that promise 
to institutions, central banks, sover-
eign wealth funds and individuals. 
It’s our history and our expertise that 
give us the fortitude and vision to 
help our clients thrive in today’s 
evolving market. No matter the 
speed or scale of change, our funda-
mental mission remains the same: 
We are relentlessly focused on  

Mary Callahan Erdoes
CEO, Asset & Wealth Management

2018 HIGHLIGHTS AND ACCOMPLISHMENTS

  Business highlights

•  10th consecutive year of net  

long-term inflows

•  Record revenue of $14.1 billion

•  More than 83% of our long-
term mutual fund AUM  
outperformed the peer median 
over the 10-year period 

•  Retention rate of over 95% 

  Leadership positions

•  Best Global Provider of  
Short-Term Investments/ 
Money Market Funds  
(Global Finance, March 2019)

•  Leading Pan-European Fund  
Management Firm (Thomson 
Reuters/Extel, June 2018)

•  Retirement Leader of the Year  

(Fund Action, June 2018)

•  Record net income of $2.9 billion

for top talent  

•  Record average loan balances  

of $139 billion

•  Record average mortgage  
balances of $41.5 billion

•  Best Tech Innovation in  

Data Globally  
(The Banker, August 2018)

•  North America Asset Manager  

of the Year  
(Reactions, November 2018)

•  Asset Manager of the Year for 
Asia (AsianInvestor, June 2018)

•  ETF Issuer of the Year  
(ETF.com, March 2019)

•  Best Private Bank for Research & 

Asset Allocation Globally  
(Euromoney, February 2019)

•  Best Private Bank for  

Ultra-High-Net-Worth Globally  
(FT/PWM magazine, November 2018)

65

Corporate Responsibility

In an era characterized by deep 
social divisions and widening eco-
nomic disparity all over the world, 
companies like ours have a responsi-
bility to be leaders in finding solu-
tions. This is not simply about being 
a good corporate citizen; it is a busi-
ness imperative. The success of our 
firm is inextricably linked to the  
success of our communities. 

Many of today’s challenges stem 
from the reality that, despite a grow-
ing economy, people are working 

age our firm’s expertise: building job 
skills, expanding small businesses, 
revitalizing neighborhoods and  
promoting financial health.

Over the last five years, we have 
refined this model in Detroit, where 
we made a $150 million commitment 
to the city’s economic recovery. The 
results have exceeded our expecta-
tions. People are moving back. The 
unemployment rate is down from 
20% in 2013 to less than 9% today. 
For the first time in 17 years, home 

Business has an obligation and a vested interest in 

ensuring our system delivers on its unrivaled potential 

to create widely shared economic opportunity.

harder but are unable to get ahead. 
The average American family has 
seen its net worth move backward 
over a generation. Meanwhile, for 
every $100 in white family wealth 
today, black families hold just about 
$5. For far too many people, the  
system is not working. 

Business has an obligation and a 
vested interest in ensuring our  
system delivers on its unrivaled 
potential to create widely shared  
economic opportunity. That’s why 
JPMorgan Chase is applying the 
same capabilities and resources that 
enable us to deliver Return on Invest-
ment for our shareholders to generate 
what we call ‘Return on Community.’ 
This means we are making inten-
tional, long-term investments aimed 
at lifting those who are being left 
behind, focused where we can lever-

values have risen and mortgage  
lending is up. While much work 
remains to be done, there is a sense 
of optimism once again, particularly 
among young people who now see  
a future for themselves in their city.

In 2018, we took a major step to 
expand the number of people and 
places we reach by launching 
AdvancingCities, our firm’s $500  
million initiative to drive inclusive 
growth around the world. While 
many cities are experiencing grow-
ing economies, vibrant downtown 
cores often obscure large pockets of 
concentrated poverty. At the same 
time, cities offer the opportunity  
to drive large-scale innovation and 
impact. Through AdvancingCities,  
we are combining our business  
and philanthropic resources to do 
exactly that. 

6666

These efforts underscore the degree 
to which our mission to drive inclu-
sive growth has become a fundamen-
tal tenet of our culture. Through our 
market expansion, kicked off in 2018, 
we are bringing the full force of our 
firm to advance this mission. We are 
opening 400 new Chase branches, 
enabling us to lend to more custom-
ers, offer more good jobs and further 
invest in neighborhoods. The first  
of these branches are now open in 
Boston, Philadelphia and Washing-
ton, D.C., where we are pairing them 
with expanded lending and philan-
thropic commitments, focused in 
low- and moderate-income areas. 
And we are actively working to hire 
locally while raising wages for our 
entry-level employees. 

Opening doors to opportunity 
transforms lives, lifts entire com-
munities and strengthens the global 
economy. It is also the best way to 
repair the societal fractures that 
increasingly divide us – and that’s 
the right thing to do for our firm 
and for our shareholders.

Peter L. Scher 
Head of Corporate Responsibility and 
Chairman of the Mid-Atlantic Region

“”Generating Return on Community 

JPMorgan Chase believes that companies must 
do even more to help solve today’s biggest 
challenges and create economic opportunity 
for more people. To do so, they must invest in 
communities the same way they invest in their 
own businesses. As announced in early 2018, 
our firm will deploy $1.75 billion by 2023 to 
drive inclusive growth in communities around 
the world. Generating Return on Community  
is one of our core objectives because we know 
that the future of our company depends on the 
well-being of our communities.

To create and sustain lasting positive change, 
JPMorgan Chase is investing in four key drivers 
of opportunity, areas that are aligned with our 
business expertise: jobs and skills, small busi-
ness expansion, neighborhood revitalization 
and financial health. We are putting this model 
into action through significant, long-term and 
data-driven investments that leverage our 
firm’s expertise, capital, data, technology and 
global presence. 

AdvancingCities — Expanding opportunity 
at scale

Our model for impact has yielded real results so 
we are doubling down on our commitment to 
drive inclusive growth and expanding the num-
ber of people and places we reach. JPMorgan 
Chase launched AdvancingCities — our largest, 
most comprehensive corporate responsibility ini-
tiative to date to invest in solutions that bolster 
the world’s cities and the people within them. 

This initiative will allow us to deepen our work 
in cities in two ways: through targeted commit-
ments in key markets where the conditions 
exist for large-scale investments and through 
an annual Challenge that will accelerate collab-
orative, innovative solutions designed by local 
leaders and residents to break down barriers 
to opportunity. 

To catalyze sustainable growth, we are combin-
ing our firm’s philanthropic efforts with our 
lending and investing expertise to deploy up  
to $250 million as low-cost, long-term loan 
capital. We expect our investment to attract  
an additional $1 billion in outside capital.

In 2018, marking our 150th anniversary in 
France, JPMorgan Chase announced its  
first AdvancingCities commitment — a $30 
million, five-year philanthropic investment  
to provide underserved residents and local 
entrepreneurs across Greater Paris access  
to economic opportunity. 

Building branches, strengthening our 
communities

Unlocking the power of data for public 
good

As we expand our consumer business, we are 
also increasing our philanthropic commitment 
to our communities. For example, in 2018, we 
announced plans to open 70 new branches in 
the Greater Washington region and hire 700 
new employees, the first major branch expan-
sion as part of our firm’s $20 billion, five-year 
investment in our business and local economic 
growth. To fuel the economy of this region, we 
committed $4 billion in lending for home mort-
gages and small business and $500 million to 
support affordable housing. In addition, 
roughly 20% of our branches in the region will 
reside in low- and moderate-income communi-
ties. We also doubled our philanthropic invest-
ment, committing $25 million to create eco-
nomic opportunity for residents at risk of being 
left behind in today’s economy. 

One such investment is the $6 million we com-
mitted in 2018 to prepare Greater Washington 
area students for local, in-demand technology 
jobs. As an employer, we hear from so many of 
our clients and employers about their struggle 
to find workers with the right skills. In 2017, 
only 3,000 individuals obtained associate 
degrees and other sub-baccalaureate creden-
tials in digital skills and technology, while there 
were 15,000 jobs that needed those credentials 
in the region. Demand for tech workers with 
less than a four-year degree increased by 42% 
in the region between 2014 and 2017.

As part of our firm’s global New Skills for Youth 
initiative, our investment will support five 
school districts in Virginia, Washington, D.C., 
and Maryland and enable them to partner with 
local colleges and universities to build career 
pathways for students that lead to well-paying 
technology jobs.

We are harnessing our scale and scope to shed 
light on the inner workings of today’s global 
economy. The JPMorgan Chase Institute seeks 
to help decision makers — policymakers, busi-
nesses and nonprofit leaders — use timely data 
and thoughtful analyses to make informed 
decisions that advance inclusive growth around 
the world. Drawing on our firm’s unique propri-
etary data, expertise and market access, the 
Institute develops analyses and insights on the 
inner workings of the global economy, frames 
critical problems, and convenes stakeholders 
and leading thinkers around solutions. Our 
firm’s data informs all of our strategic invest-
ments in communities around the world.

In 2018, the Institute shared valuable analyses 
and insights on:

•  Local commerce activity, leveraging 4 billion 

credit and debit card transactions from 
nearly 7.7 million customers to provide an 
unprecedented view of the online U.S. econ-
omy, examining how online commerce has 
grown, who has driven that growth, and how 
it has impacted brick-and-mortar merchants;

•  Families’ out-of-pocket healthcare spending 

trends from 2014 to 2017;

•  Growth and evolution of the Online Platform 
Economy, exploring its scale, key segments,  
characteristics and how earnings from plat-
forms figure into family income;

•  Challenges, opportunities and life cycles  

of America’s small businesses by analyzing  
revenue and cash flows of 1.3 million small 
businesses;

•  Institutional investor trading behavior in  
foreign exchange markets around three 
events that led to the largest one-day moves 
in the relevant currencies in the last 20 
years: Brexit, the 2016 U.S. presidential elec-
tion and the decision by the Swiss National 
Bank to remove the Swiss franc floor; and

•  Americans’ tax refunds by income and other 
demographic characteristics, as well as the 
impact of tax refunds on healthcare spending.

6767

2018 HIGHLIGHTS AND ACCOMPLISHMENTS

received services to improve their finan-
cial health; 1,246 jobs were created or 
retained; and 1,319 small businesses 
received capital or technical assistance

•  Greater Washington region: One year into 

our $25 million commitment:  

—  590 units of affordable housing were cre-
ated or preserved; 312 jobs were created 
or retained; 722 small businesses received 
capital or technical assistance

•  Through New Skills at Work, over the past 
five years, we have helped nearly 150,000 
people receive skills training for well-paying 
jobs in growing industries by partnering with 
about 740 nonprofits, investing $250 million 
in job training and career education initia-
tives in 37 countries, as well as 30 U.S. 
states and Washington, D.C.

Awards and recognition

•  Ranked Top 10 on Fortune magazine’s 
World’s Most Admired Companies list

•  Named to Fortune magazine’s Change the 
World list for the second year in a row

•  Named to The Chronicle of Philanthropy’s 

Top 20 Corporate Givers list

•  Named recipient of the International Medical 

Corps’ Global Citizen Award

•  Harvard Business School (in a 2018 case study) 
profiled the firm’s model for impact in Detroit 
and how it’s being applied in other cities

•  Named to the Military Times’ Best for Vets 

Employers list

•  Named an ENERGY STAR® Partner of the 

Year, recognized by the U.S. Environmental 
Protection Agency and U.S. Department  
of Energy

•  Named to Black Enterprise’s 50 Best  

Companies for Diversity list

Accomplishments

Generating Return on Community through our 
comprehensive, multimillion-dollar commit-
ments to Detroit, Chicago and the Greater 
Washington region:

•  Detroit: Five years into our $150 million 

commitment: 

•  Through our global commitment to promote 

—  13,573 people participated in workforce  
programs; 1,632 units of affordable hous-
ing were created or preserved; 13,180 
people received services to improve their 
financial health; 2,067 jobs were created 
or retained; 4,387 small businesses 
received capital or technical assistance

•  Chicago’s South and West sides: One year 

into our $40 million commitment: 

—  2,857 people participated in workforce 
programs; 176 units of housing were  
created or preserved; 5,341 people 

6868

financial health:

—  Announced eight financial services inno-
vators as winners of the Financial Solu-
tions Lab (FinLab) 2018 Challenge, 
focused on improving consumer financial 
health in the U.S. To date, FinLab has 
supported more than 30 innovative finan-
cial technology (fintech) companies that 
have raised over $500 million in capital 
since joining the program, saving U.S. 
residents more than $1 billion.

—  Launched the Financial Inclusion Lab in 
India, applying insights from the Lab in 
the U.S. to help scale early-stage fintech 
startups that are focused on helping 
India’s underserved communities.

•  Expanded the Entrepreneurs of Color Fund 
(EOCF) from Detroit to Chicago, the South 
Bronx and the Bay Area, providing minority 
entrepreneurs with access to capital, educa-
tion and other resources to build and grow 
their businesses. Through 2018, JPMorgan 
Chase has committed $13.6 million through 
EOCF, resulting in 210 loans totaling $9.5 
million that created or retained 1,200 jobs.

•  To date, hosted five Partnerships for Raising 
Opportunity in Neighborhoods (PRO Neigh-
borhoods) competitions, awarding more 
than $98 million to over 70 Community 
Development Financial Institutions across 
the U.S. After our $68 million commitment, 
the winners of the first three competitions 
raised an additional $713 million in outside 
capital, issued over 21,000 loans to low- and 
moderate-income customers, and created or 
preserved more than 3,000 affordable hous-
ing units and 11,000 quality jobs.

•  In 2018, provided $3.2 billion for wind  

and solar projects in the U.S. Since 2003, 
JPMorgan Chase has committed or arranged 
more than $21 billion in financing for wind, 
solar and geothermal projects in the U.S. 

•  Awarded our 1,000th mortgage-free home to 
a U.S. military veteran, reaching all five 
branches of service in communities across 
44 states.

•  Engaged our employees to serve our  

communities:

—  Nearly 59,000 employees volunteered 
more than 389,000 hours in 2018. This 
includes 218 employee volunteers from 
offices in 15 countries who contributed 
18,500 hours working on-site with 49  
of our nonprofit partners through the 
JPMorgan Chase Service Corps. 

—  Within the first three months of the firm’s 
Board Match program — which doubles 
the impact of eligible employees’ dona-
tions to nonprofits on whose boards they 
serve — 271 employees contributed, 
resulting in the firm matching more than 
$1.3 million to those organizations.

—  In 2018, our firm and employees donated 
more than $4 million to assist disaster 
relief efforts around the globe.

Table of contents

Financial:

40 Five-Year Summary of Consolidated Financial

Highlights

Audited financial statements:

41 Five-Year Stock Performance

148 Management’s Report on Internal Control Over

Financial Reporting

149 Report of Independent Registered Public Accounting

Management’s discussion and analysis:

Firm

42 Introduction

43 Executive Overview

150 Consolidated Financial Statements

155 Notes to Consolidated Financial Statements

48 Consolidated Results of Operations

52 Consolidated Balance Sheets and Cash Flows Analysis

55 Off–Balance Sheet Arrangements and Contractual

Cash Obligations

57 Explanation and Reconciliation of the Firm’s Use of

Non-GAAP Financial Measures and Key Performance
Measures

Supplementary information:

60 Business Segment Results

287 Selected quarterly financial data (unaudited)

79 Enterprise-wide Risk Management

288 Distribution of assets, liabilities and stockholders’

equity; interest rates and interest differentials

84 Strategic Risk Management

293 Glossary of Terms and Acronyms

102 Credit and Investment Risk Management

124 Market Risk Management

132 Country Risk Management

134 Operational Risk Management

141 Critical Accounting Estimates Used by the Firm

Note:

144 Accounting and Reporting Developments

147 Forward-Looking Statements

The following pages from JPMorgan Chase & Co.’s 2018 
Form 10-K are not included herein: 1-38, 300-311

JPMorgan Chase & Co./2018 Form 10-K

39

Financial

FIVE-YEAR SUMMARY OF CONSOLIDATED FINANCIAL HIGHLIGHTS (unaudited)

As of or for the year ended December 31,
(in millions, except per share, ratio, headcount data and where otherwise noted)
Selected income statement data
Total net revenue
Total noninterest expense
Pre-provision profit
Provision for credit losses
Income before income tax expense
Income tax expense
Net income
Earnings per share data
Net income:            Basic

              Diluted

Average shares:     Basic

              Diluted
Market and per common share data
Market capitalization
Common shares at period-end
Book value per share
Tangible book value per share (“TBVPS”)(a)
Cash dividends declared per share
Selected ratios and metrics
Return on common equity (“ROE”)
Return on tangible common equity (“ROTCE”)(a)
Return on assets (“ROA”)
Overhead ratio
Loans-to-deposits ratio
Liquidity coverage ratio (“LCR”) (average)(b)
Common equity tier 1 (“CET1”) capital ratio(c)
Tier 1 capital ratio(c)
Total capital ratio(c)
Tier 1 leverage ratio(c)
Supplementary leverage ratio (“SLR”)(d)
Selected balance sheet data (period-end)
Trading assets
Investment securities
Loans

Core Loans
Average core loans

Total assets
Deposits
Long-term debt
Common stockholders’ equity
Total stockholders’ equity
Headcount
Credit quality metrics
Allowance for credit losses
Allowance for loan losses to total retained loans
Allowance for loan losses to retained loans excluding purchased credit-impaired loans(e)

Nonperforming assets
Net charge-offs
Net charge-off rate

2018

2017

2016

2015

2014

$ 109,029
63,394
45,635
4,871
40,764
8,290
32,474

$

$ 100,705
59,515
41,190
5,290
35,900
11,459
24,441

$

$

9.04
9.00
3,396.4
3,414.0

$

6.35
6.31
3,551.6
3,576.8

$

(f) $

$

96,569
56,672
39,897
5,361
34,536
9,803
24,733

6.24
6.19
3,658.8
3,690.0

$

$

$

94,440
59,911
34,529
3,827
30,702
6,260
24,442

6.05
6.00
3,741.2
3,773.6

$

$

$

95,994
62,156
33,838
3,139
30,699
8,954
21,745

5.33
5.29
3,808.3
3,842.3

$ 319,780
3,275.8
70.35
56.33
2.72

$ 366,301
3,425.3
67.04
53.56
2.12

$ 307,295
3,561.2
64.06
51.44
1.88

$ 241,899
3,663.5
60.46
48.13
1.72

$ 232,472
3,714.8
56.98
44.60
1.58

13%
17
1.24
58
67
113
12.0
13.7
15.5
8.1
6.4%

10%
12
0.96
59
64
119
12.2
13.9
15.9
8.3
6.5%

10%
13
1.00
59
65
N/A

12.3
14.0
15.5
8.4
6.5%

11%
13
0.99
63
65
N/A

11.8
13.5
15.1
8.5
6.5%

10%
13
0.89
65
56
N/A

10.2
11.6
13.1
7.6
N/A

$ 413,714
261,828
984,554
931,856
885,221
2,622,532
1,470,666
282,031
230,447
256,515
256,105

$ 381,844
249,958
930,697
863,683
829,558
2,533,600
1,443,982
284,080
229,625
255,693
252,539

$ 372,130
289,059
894,765
806,152
769,385
2,490,972
1,375,179
295,245
228,122
254,190
243,355

$ 343,839
290,827
837,299
732,093
670,757
2,351,698
1,279,715
288,651
221,505
247,573
234,598

$ 398,988
348,004
757,336
628,785
596,823
2,572,274
1,363,427
276,379
211,664
231,727
241,359

$

14,500

$

14,672

$

14,854

$

14,341

$

14,807

$

1.39%
1.23

$

5,190
4,856

0.52%

1.47%
1.27

1.55%
1.34

1.63%
1.37

1.90%
1.55

$

6,426
5,387
0.60% (g)

$

7,535
4,692

$

7,034
4,086

7,967
4,759

0.54%

0.52%

0.65%

Effective January 1, 2018, the Firm adopted several new accounting standards. Certain of the new accounting standards were applied retrospectively and, accordingly, prior 
period amounts were revised. For additional information, refer to Note 1. 

(a)  TBVPS and ROTCE are non-GAAP financial measures. For a further discussion of these measures, refer to Explanation and Reconciliation of the Firm’s Use of Non-GAAP 

Financial Measures and Key Performance Measures on pages 57-59.

(b)  For the years ended December 31, 2018 and 2017, the percentage represents the Firm’s reported average LCR for the three months ended December 31, 2018 and 2017, 

per the U.S. LCR public disclosure requirements which became effective April 1, 2017. Refer to Liquidity Risk Management on pages 95–100 for additional information on 
the Firm’s LCR.

(c)  Ratios presented are calculated under the Basel III Transitional capital rules and for the capital ratios represent the lower of the Standardized or Advanced approach. As of 
December 31, 2018, the Firm’s capital ratios were equivalent whether calculated on a transitional or fully phased-in basis. Refer to Capital Risk Management on pages 
85-94 for additional information on Basel III.

(d)  Effective January 1, 2018, the SLR was fully phased-in under Basel III. The SLR is defined as Tier 1 capital divided by the Firm’s total leverage exposure. Ratios prior to 

2018 were calculated under the Basel III Transitional rules, per the SLR public disclosure requirements which became effective January 1, 2015.

(e)  Excluded the impact of residential real estate purchased credit-impaired (“PCI”) loans, a non-GAAP financial measure. For further discussion of these measures, refer to 
Explanation and Reconciliation of the Firm’s Use of Non-GAAP Financial Measures and Key Performance Measures on pages 57-59, and the Allowance for credit losses on 
pages 120–122.

(f)  On December 22, 2017, the Tax Cuts and Jobs Act (“TCJA”) was signed into law. The Firm’s results for the year ended December 31, 2017 included a $2.4 billion decrease 

to net income as a result of the enactment of the TCJA. For additional information related to the impact of the TCJA, refer to Note 24.

(g)  Excluding net charge-offs of $467 million related to the student loan portfolio sale, the net charge-off rate for the year ended December 31, 2017 would have been 0.55%.

40

JPMorgan Chase & Co./2018 Form 10-K

FIVE-YEAR STOCK PERFORMANCE
The following table and graph compare the five-year cumulative total return for JPMorgan Chase & Co. (“JPMorgan Chase” or 
the “Firm”) common stock with the cumulative return of the S&P 500 Index, the KBW Bank Index and the S&P Financial Index. 
The S&P 500 Index is a commonly referenced equity benchmark in the United States of America (“U.S.”), consisting of leading 
companies from different economic sectors. The KBW Bank Index seeks to reflect the performance of banks and thrifts that are 
publicly traded in the U.S. and is composed of leading national money center and regional banks and thrifts. The S&P Financial 
Index is an index of financial companies, all of which are components of the S&P 500. The Firm is a component of all three 
industry indices.

The following table and graph assume simultaneous investments of $100 on December 31, 2013, in JPMorgan Chase common 
stock and in each of the above indices. The comparison assumes that all dividends are reinvested.

December 31,
(in dollars)

JPMorgan Chase

KBW Bank Index

S&P Financial Index

S&P 500 Index

December 31,
(in dollars)

2013

2014

2015

2016

2017

2018

$ 100.00

$ 109.88

$ 119.07

$ 160.23

$ 203.07

$ 189.57

100.00

100.00

100.00

109.36

115.18

113.68

109.90

113.38

115.24

141.23

139.17

129.02

167.49

169.98

157.17

137.82

147.82

150.27

JPMorgan Chase & Co./2018 Form 10-K

41

Management’s discussion and analysis

The following is Management’s discussion and analysis of the financial condition and results of operations (“MD&A”) of JPMorgan 
Chase for the year ended December 31, 2018. The MD&A is included in both JPMorgan Chase’s Annual Report for the year ended 
December 31, 2018 (“Annual Report”) and its Annual Report on Form 10-K for the year ended December 31, 2018 (“2018 Form 
10-K”) filed with the Securities and Exchange Commission (“SEC”). Refer to the Glossary of terms and acronyms on pages 293–299 
for definitions of terms and acronyms used throughout the Annual Report and the 2018 Form 10-K. 

The MD&A contains statements that are forward-looking within the meaning of the Private Securities Litigation Reform Act of 
1995. These statements are based on the current beliefs and expectations of JPMorgan Chase’s management and are subject to 
significant risks and uncertainties. For a discussion of certain of those risks and uncertainties and the factors that could cause 
JPMorgan Chase’s actual results to differ materially because of those risks and uncertainties, refer to Forward-looking Statements 
on page 147) and Part I, Item 1A: Risk factors in the 2018 Form 10-K.

For management reporting purposes, the Firm’s activities 
are organized into four major reportable business 
segments, as well as a Corporate segment. The Firm’s 
consumer business is the Consumer & Community Banking 
(“CCB”) segment. The Firm’s wholesale business segments 
are Corporate & Investment Bank (“CIB”), Commercial 
Banking (“CB”), and Asset & Wealth Management (“AWM”). 
For a description of the Firm’s business segments, and the 
products and services they provide to their respective client 
bases, refer to Business Segment Results on pages 60-78, 
and Note 31.

INTRODUCTION

JPMorgan Chase & Co. (NYSE: JPM), a financial holding 
company incorporated under Delaware law in 1968, is a 
leading global financial services firm and one of the largest 
banking institutions in the United States of America 
(“U.S.”), with operations worldwide; JPMorgan Chase had 
$2.6 trillion in assets and $256.5 billion in stockholders’ 
equity as of December 31, 2018. The Firm is a leader in 
investment banking, financial services for consumers and 
small businesses, commercial banking, financial transaction 
processing and asset management. Under the J.P. Morgan 
and Chase brands, the Firm serves millions of customers in 
the U.S. and globally many of the world’s most prominent 
corporate, institutional and government clients.

JPMorgan Chase’s principal bank subsidiaries are JPMorgan 
Chase Bank, National Association (“JPMorgan Chase Bank, 
N.A.”), a national banking association with U.S. branches in 
27 states and the District of Columbia as of December 31, 
2018, and Chase Bank USA, National Association (“Chase 
Bank USA, N.A.”), a national banking association that is the 
Firm’s principal credit card-issuing bank. In January 2019, 
the OCC approved an application of merger which was filed 
by JPMorgan Chase Bank, N.A. and Chase Bank USA, N.A. in 
December 2018 and which contemplates that Chase Bank 
USA, N.A. will merge with and into JPMorgan Chase Bank, 
N.A., with JPMorgan Chase Bank, N.A. as the surviving bank. 
For additional information refer to Supervision and 
Regulation on pages 1-6 in the 2018 Form 10-K. JPMorgan 
Chase’s principal nonbank subsidiary is J.P. Morgan 
Securities LLC (“J.P. Morgan Securities”), a U.S. broker-
dealer. The bank and non-bank subsidiaries of JPMorgan 
Chase operate nationally as well as through overseas 
branches and subsidiaries, representative offices and 
subsidiary foreign banks. The Firm’s principal operating 
subsidiary in the U.K. is J.P. Morgan Securities plc, a 
subsidiary of JPMorgan Chase Bank, N.A. 

42

JPMorgan Chase & Co./2018 Form 10-K

EXECUTIVE OVERVIEW

This executive overview of the MD&A highlights selected 
information and does not contain all of the information that is 
important to readers of this 2018 Form 10-K. For a complete 
description of the trends and uncertainties, as well as the 
risks and critical accounting estimates affecting the Firm and 
its various lines of business, this 2018 Form 10-K should be 
read in its entirety.
Effective January 1, 2018, the Firm adopted several new 
accounting standards, of which the most significant to the 
Firm was the guidance related to revenue recognition, and 
recognition and measurement of financial assets. The 
revenue recognition guidance requires gross presentation of 
certain costs that were previously offset against revenue. 
This change was adopted retrospectively and, accordingly, 
prior period amounts were revised, resulting in both total 
net revenue and total noninterest expense increasing with no 
impact to net income. The adoption of the recognition and 
measurement guidance resulted in $505 million of fair value 
gains in the first quarter of 2018, recorded in total net 
revenue, on certain equity investments that were previously 
held at cost. For additional information, refer to Note 1.

Financial performance of JPMorgan Chase

Year ended December 31,
(in millions, except per share data 
and ratios)

Selected income statement data

2018

2017

Change

Total net revenue

$109,029

$100,705

8%

Total noninterest expense

Pre-provision profit

Provision for credit losses

Net income

63,394

45,635

4,871

59,515

41,190

5,290

32,474

24,441

Diluted earnings per share

9.00

6.31

Selected ratios and metrics

Return on common equity

Return on tangible common equity

13%

17

10%

12

Book value per share

$

70.35

$

67.04

Tangible book value per share

56.33

53.56

7

11

(8)

33

43

5

5

Capital ratios(a)

CET1

Tier 1 capital

Total capital

12.0%

12.2%

13.7

15.5

13.9

15.9

(a)  Ratios presented are calculated under the Basel III Transitional rules. As of 
December 31, 2018, the Firm’s capital ratios were equivalent whether 
calculated on a transitional or fully phased-in basis. Refer to Capital Risk 
Management on pages 85-94 for additional information on Basel III.
Comparisons noted in the sections below are for the full year of 
2018 versus the full year of 2017, unless otherwise specified.
Firmwide overview
JPMorgan Chase reported strong results for 2018, with record 
net income and EPS of $32.5 billion and $9.00 per share, 
respectively, on net revenue of $109.0 billion. Excluding the 
impact of the Tax Cuts & Jobs Acts (“TCJA”), net income and 
EPS were still records for a full year. The Firm reported ROE of 
13% and ROTCE of 17%. For additional information related to 
the impact of the TCJA, refer to the Consolidated Results of 
Operations on pages 48–51 and Note 24.

•  Net income increased 33%, reflecting higher net revenue 
and the impact of the lower U.S. federal statutory income 
tax rate as a result of the TCJA, partially offset by an 
increase in noninterest expense.

•  Total net revenue increased 8%. Net interest income was 

$55.1 billion, up 10%, driven by the impact of higher rates, 
loan growth and Card margin expansion, partially offset by 
lower CIB Markets net interest income. Noninterest revenue 
was $54.0 billion, up 7%, largely driven by higher CIB 
Markets noninterest revenue and auto lease income, 
partially offset by markdowns on certain legacy private 
equity investments and the impact of higher funding spreads 
on derivatives. 

•  Noninterest expense was $63.4 billion, up 7%, 

predominantly driven by investments in the business, 
including technology, marketing, higher compensation 
expense on increased headcount, and real estate, as well as 
higher revenue-related costs, including auto lease 
depreciation and volume-related transaction costs.

•  The provision for credit losses was $4.9 billion, down from 
$5.3 billion in the prior year, reflecting a decrease in the 
consumer provision driven by a lower addition to the credit 
card allowance for credit losses and lower net charge-offs. 
The lower net charge-offs were primarily driven by 
recoveries from loan sales in the residential real estate 
portfolio, predominantly offset by higher net charge-offs in 
the credit card portfolio, as anticipated. The prior year also 
included a net $218 million write-down recorded in 
connection with the sale of the student loan portfolio. The 
decrease in the consumer provision was partially offset by 
an increase in the wholesale provision, reflecting additions 
to the allowance for loan losses from select client 
downgrades.

•  The total allowance for credit losses was $14.5 billion at 

December 31, 2018, and the Firm had a loan loss coverage 
ratio, excluding the PCI portfolio, of 1.23%, compared with 
1.27% in the prior year. The Firm’s nonperforming assets 
totaled $5.2 billion at December 31, 2018, a decrease from 
$6.4 billion in the prior year, reflecting improved credit 
performance in the consumer portfolio, and reductions in 
the wholesale portfolio including repayments and loan sales.

•  Firmwide average core loans and core loans excluding CIB 

both increased 7%.

Selected capital-related metrics 
•  The Firm’s Basel III Fully Phased-In CET1 capital was $183.5 
billion, and the Standardized and Advanced CET1 ratios were 
12.0% and 12.9%, respectively.

•  The Firm’s Fully Phased-In supplementary leverage ratio 

(“SLR”) was 6.4%.

•  The Firm continued to grow tangible book value per share 

(“TBVPS”), ending 2018 at $56.33, up 5%.

ROTCE and TBVPS are each non-GAAP financial measures. Core 
loans and each of the Fully Phased-In capital and certain 
leverage measures are all considered key performance 
measures. For a further discussion of each of these measures, 
refer to Explanation and Reconciliation of the Firm’s Use of 
Non-GAAP Financial Measures and Key Performance Measures 
on pages 57-59, and Capital Risk Management on pages 
85-94.

JPMorgan Chase & Co./2018 Form 10-K

43

Management’s discussion and analysis

Lines of business highlights
Selected business metrics for each of the Firm’s four lines of 
business are presented below for the full year of 2018.

•  Revenue of $52.1 billion, up 12%; record 

net income of $14.9 billion, up 58% 
•  Average core loans up 6%; average 
deposits of $670 billion, up 5% 

•  Client investment assets of $282 billion, up 

3%

•  Credit card sales volume up 11% and 
merchant processing volume up 15%

•  Record revenue of $36.4 billion, up 5%; 

record net income of $11.8 billion, up 9% 

•  Maintained #1 ranking for Global 

Investment Banking fees with 8.7% wallet 
share

•  Record Equity Markets revenue of $6.9 

billion, up 21%

•  Investment Banking revenue up 2%; 

Treasury Services revenue up 13%; and 
Securities Services revenue up 8%

•  Record revenue of $9.1 billion, up 5%; 

record net income of $4.2 billion, up 20% 

•  Average loan balances of $205.5 billion, up 

4%

CCB
ROE 28%

CIB
ROE 16%

CB
ROE 20%

AWM
ROE 31%

Credit provided and capital raised
JPMorgan Chase continues to support consumers, 
businesses and communities around the globe. The Firm 
provided credit and raised capital for wholesale and 
consumer clients during 2018, consisting of:

$2.5
trillion

$227
billion

$24
billion

$937
billion

Total credit provided and capital raised

Credit for consumers

Credit for U.S. small businesses

Credit for corporations

$1.3
trillion

Capital raised for corporate clients and
non-U.S. government entities

$57
billion

Credit and capital raised for U.S. 
governments and nonprofit entities(a)

•  Strong credit quality with net charge-offs of 

(a)  Includes states, municipalities, hospitals and universities. 

3 bps

•  Record revenue of $14.1 billion, up 2%; 

record net income of $2.9 billion, up 22%

•  Average loan balances of $139 billion, up 

12%

•  Assets under management (“AUM”) of $2.0 

trillion, down 2%

For a detailed discussion of results by line of business, refer 
to the Business Segment Results on pages 60–61.

44

JPMorgan Chase & Co./2018 Form 10-K

2019 outlook
These current expectations are forward-looking statements 
within the meaning of the Private Securities Litigation Reform 
Act of 1995. Such forward-looking statements are based on 
the current beliefs and expectations of JPMorgan Chase’s 
management and are subject to significant risks and 
uncertainties. For a further discussion of certain of those risks 
and uncertainties and the other factors that could cause 
JPMorgan Chase’s actual results to differ materially because of 
those risks and uncertainties, refer to Forward-Looking 
Statements on page 147 and the Risk Factors section on 
pages 7–28 . There is no assurance that actual results in 2019 
will be in line with the outlook set forth below, and the Firm 
does not undertake to update any forward-looking statements.

JPMorgan Chase’s outlook for 2019 should be viewed against 
the backdrop of the global and U.S. economies, financial 
markets activity, the geopolitical environment, the 
competitive environment, client and customer activity levels, 
and regulatory and legislative developments in the U.S. and 
other countries where the Firm does business. Each of these 
factors will affect the performance of the Firm and its lines 
of business. The Firm expects that it will continue to make 
appropriate adjustments to its businesses and operations in 
response to ongoing developments in the legal, regulatory, 
business and economic environments in which it operates.

Firmwide
•  Management expects full-year 2019 net interest income, on 
a managed basis, to be in excess of $58 billion, reflecting 
the annualized impact of 2018 interest rate increases, as 
well as expected loan and deposit growth.

•  The Firm takes a disciplined approach to managing its 

expenses, while investing for growth and innovation. As a 
result, management expects Firmwide adjusted expense for 
the full-year 2019 to be less than $66 billion.

•  The Firm continues to experience charge-off rates at very 
low levels, reflecting favorable credit trends across the 
consumer and wholesale portfolios. Management expects 
full-year 2019 net charge-offs to be less than $5.5 billion, 
higher than 2018, driven by growth.

First-quarter 2019
•  Management expects the first-quarter 2019 net interest 
income, on a managed basis, to be approximately flat 
compared with the fourth-quarter of 2018.

•  Firmwide adjusted expense for the first-quarter 2019 is 

expected to be up mid-single digits compared with the first 
quarter of 2018.

•  Markets revenue for the first-quarter 2019 is expected to be 
lower when compared with the prior-year quarter by high-
teens percentage points on a reported basis, and by low 
double-digit percentage points excluding the impact of the 
recognition and measurement accounting standard in the 
first quarter of 2018, depending on market conditions.

JPMorgan Chase & Co./2018 Form 10-K

45

Management’s discussion and analysis

Business Developments
Expected departure of the U.K. from the EU
In 2016, the U.K. voted to withdraw from the European 
Union (“EU”), and in March 2017, the U.K. invoked Article 
50 of the Lisbon Treaty, which commenced withdrawal 
negotiations with the EU. As a result, the U.K. is scheduled 
to depart from the EU on March 29, 2019. Negotiations 
regarding the terms of the U.K.’s withdrawal continue 
between the U.K. and the EU, although the situation 
remains highly uncertain. 

The Firm has a long-standing presence in the U.K., which 
currently serves as the regional headquarters of the Firm’s 
operations in over 30 countries across Europe, the Middle 
East, and Africa (“EMEA”). In the region, the Firm serves 
clients and customers across its business segments. The 
Firm has approximately 16,000 employees in the U.K., of 
which approximately two-thirds are in London, with 
operational and technology support centers in locations 
such as Bournemouth, Glasgow and Edinburgh.

The Firm has been preparing for and continues to make 
significant progress in its readiness for the U.K.’s expected 
withdrawal from the EU, which is commonly referred to as 
“Brexit.” JPMorgan Chase established a Firmwide Brexit 
Implementation program in 2017. The program covers 
strategic implementation across all impacted businesses 
and functions. The program’s objective is to deliver the 
Firm’s capabilities on “day one” of the U.K.’s withdrawal 
across all impacted legal entities. The program includes an 
ongoing assessment of implementation risks including 
political, legal and regulatory risks and plans for addressing 
and mitigating those risks. The Firm is also monitoring the 
expected macroeconomic developments associated with a 
no-deal scenario and has undertaken stress testing covering 
credit and market risk to assess potential impacts. 

Significant uncertainty remains around the U.K.’s expected 
departure from the EU, including the possibility that the 
U.K. departs without any agreement being reached on how 
U.K. financial services firms will conduct business within the 
EU (i.e., “a no-deal scenario”).

The Firm is planning for a U.K. withdrawal in the event that 
an agreement is reached, as well as for a no-deal scenario. 
Significant uncertainties exist under either potential 
outcome. For example, in planning for the U.K. withdrawal 
from the EU under a no-deal scenario, the Firm is focused 
on the following key areas to ensure continuation of service 
to its EU clients: regulatory and legal entity readiness; client 
readiness; and business and operational readiness. 

Regulatory and legal entity readiness

The Firm intends to leverage its existing EU legal entities, in 
Germany, Luxembourg and Ireland to conduct broader 
financial service activities. These legal entities are in 
advanced stages of readiness, including governance, 

infrastructure, capital, local regulatory licenses and branch 
authorizations, as needed. The Firm anticipates that its EU 
legal entities will be ready to service its EU clients in March 
2019, if required. There are some dependencies on final 
authorizations from the European Central Bank and 
jurisdictional National Competent Authorities to carry out 
new activity in the EU legal entities. 

Client readiness

Where required, agreements with the Firm’s EU clients are 
being re-documented from current U.K. legal entities to 
existing EU legal entities to ensure continuation of service. 
This process involves establishing new agreements such as 
ISDA master agreements between clients and the relevant 
EU legal entity. There is a risk that not all clients will have 
the appropriate legal and operational arrangements in 
place upon the U.K.’s withdrawal from the EU. The Firm 
continues to actively engage with its clients to ensure 
preparedness and, to the extent possible, minimize 
operational disruption.

Business and operational readiness 

The Firm is expecting to add several hundred employee 
positions in its various EU locations, including individuals 
who the Firm expects to relocate from the U.K. The Firm is 
preparing to be operational in the EU across all in-scope 
businesses and functions, including the build-out of 
technology, processes and controls, and the necessary 
resourcing in the EU locations across first, second and third 
line of defense functions. 

The Firm and its EU legal entities’ access to market 
infrastructures such as trading venues, central 
counterparties (“CCPs”) and central settlement systems 
(“CSDs”) will need to be adjusted to comply with the 
evolving regulatory framework. Some uncertainty remains 
with respect to the readiness of the overall market 
ecosystem and connectivity between participants. The Firm 
continues to monitor the regulatory landscape and is 
preparing to take mitigating action, as needed, specifically 
in areas such as “contract continuity” that would allow U.K. 
entities to continue servicing trade lifecycle events.

In the event that the U.K.’s withdrawal from the EU is 
delayed through a transition deal or another mechanism, 
the Firm would have the required operational capabilities to 
conduct business from its EU legal entities, but the timing of 
any changes would be re-assessed to ensure that a strategic 
approach is taken. The Firm continues to closely monitor all 
negotiations and legislative developments and has 
developed an implementation plan that allows for flexibility 
given the continued uncertainty.

46

JPMorgan Chase & Co./2018 Form 10-K

Market participants are working closely with public sector 
representation as part of National Working Groups 
(“NWGs”) towards the common goal of facilitating an 
orderly transition from IBORs. Current NWG efforts include 
the development of cash and derivative markets referencing 
alternative reference rates, as well as the development of 
industry consensus for fallback language that would 
determine the rates to use in various IBOR-indexed 
contracts when a particular IBOR ceases to be produced. 
The Firm is encouraging its clients to actively participate in 
industry consultations on fallback language in order to 
ensure the broadest possible industry engagement in and 
understanding of IBOR transition. The Firm continues to 
monitor the transition by clients from the current IBOR-
referencing products to products referencing the new 
alternative reference rates.

NWGs are also working with accounting standard setters to 
manage the accounting implications of amending existing 
contracts to add fallback language and to change reference 
rates. Current efforts include the identification of potential 
accounting impacts and potential alternatives to mitigate 
those impacts through interpretation of existing accounting 
rules, or through transition relief from FASB and IASB 
standard setting.

The Firm continues to develop and implement plans to 
appropriately mitigate the risks associated with IBOR 
discontinuation as identified alternative reference rates 
develop, and liquidity in the markets referencing them 
increases. The Firm will continue to engage with regulators 
as the transition progresses.

LIBOR transition
The Financial Stability Board (“FSB”) and the Financial 
Stability Oversight Council (“FSOC”) have observed that the 
secular decline in interbank short-term funding poses 
structural risks for unsecured benchmark interest rates 
such as Interbank Offered Rates (“IBORs”), and therefore 
regulators and market participants in various jurisdictions 
have been working to identify alternative reference rates 
that are compliant with the International Organization of 
Securities Commission’s standards for transaction-based 
benchmarks. In the U.S., the Alternative Reference Rates 
Committee (the “ARRC”), a group of market and official 
sector participants, identified the Secured Overnight 
Financing Rate (“SOFR”) as its recommended alternative 
benchmark rate. Other alternative reference rates have 
been recommended in other jurisdictions. 

IBORs are referenced in approximately $370 trillion of 
wholesale and consumer transactions globally spanning a 
broad range of financial products and contracts. Without 
advance transition planning for alternative benchmarks, 
sudden cessation of those broadly referenced rates could 
cause significant disruptions to gross flows of floating-rate 
payments and receipts. An abrupt cessation could also 
impair the normal functioning of a variety of markets, 
including commercial and consumer lending.

JPMorgan Chase established a Firmwide LIBOR Transition 
program in early 2018. The Firmwide CFO and the CEO of 
the CIB oversee the program as senior sponsors. When 
assessing risks associated with IBOR transition, the program 
considers three possible scenarios: disorderly transition, 
measured/regulated transition, and IBOR in continuity. 
These risks will continue to be monitored, along with any 
new risks that emerge as the program progresses. Plans to 
mitigate the risks associated with IBOR transition have been 
identified, with some already in the early stages of 
implementation. Model risk, for example, will be mitigated 
by the identification and migration of swap curves based on 
IBORs to new alternative reference rates.

JPMorgan Chase & Co./2018 Form 10-K

47

Management’s discussion and analysis

CONSOLIDATED RESULTS OF OPERATIONS

This section provides a comparative discussion of JPMorgan 
Chase’s Consolidated Results of Operations on a reported 
basis for the three-year period ended December 31, 2018, 
unless otherwise specified. Factors that relate primarily to a 
single business segment are discussed in more detail within 
that business segment. For a discussion of the Critical 
Accounting Estimates Used by the Firm that affect the 
Consolidated Results of Operations, refer to pages 141-143.

Effective January 1, 2018, the Firm adopted several new 
accounting standards. Certain of the new accounting 
standards were applied retrospectively and, accordingly, 
prior period amounts were revised. For additional 
information, refer to Note 1.

2016

6,572

11,566

5,774

Revenue

Year ended December 31,
(in millions)

2018

2017

Investment banking fees

$

7,550

$

7,412

$

Principal transactions

Lending- and deposit-related fees

Asset management,

administration and commissions

Investment securities gains/

(losses)

Mortgage fees and related income

Card income

Other income(a)

Noninterest revenue

Net interest income

Total net revenue

12,059

6,052

11,347

5,933

17,118

16,287

15,364

(395)

1,254

4,989

5,343

53,970

55,059

(66)

1,616

4,433

3,646

50,608

50,097

141

2,491

4,779

3,799

50,486

46,083

$ 109,029

$ 100,705

$

96,569

(a)  Included operating lease income of $4.5 billion, $3.6 billion and $2.7 
billion for the years ended December 31, 2018, 2017 and 2016, 
respectively.

2018 compared with 2017

Investment banking fees increased from a strong prior 
year, with overall share gains, reflecting:

•  higher advisory fees driven by a higher number of large 

completed transactions, and

•  higher equity underwriting fees driven by a higher share 
of fees, reflecting strong performance across products 

predominantly offset by

•  the results also reflect a loss in Credit Adjustments & 
Other, largely driven by higher funding spreads on 
derivatives.

The increase in CIB was partially offset by private equity 
losses reflecting markdowns on certain legacy private 
equity investments compared with gains in the prior year in 
Corporate.
For additional information, refer to CIB and Corporate 
segment results on pages 66-70 and pages 77–78, 
respectively, and Note 6.

Asset management, administration and commissions 
revenue increased reflecting:

•  higher asset management fees in AWM and CCB driven by 
higher average market levels and the cumulative impact 
of net inflows. For AWM, these were partially offset by fee 
compression and lower performance fees

•  higher brokerage commissions driven by higher volumes 

in CIB and AWM, and higher asset-based fees in CIB.

For additional information, refer to AWM, CCB and CIB 
segment results on pages 74–76, pages 62–65 and pages 
66-70, respectively, and Note 6. 
For information on lending- and deposit-related fees, refer 
to the segment results for CCB on pages 62–65, CIB on 
pages 66-70, and CB on pages 71-73 and Note 6; on 
securities gains, refer to the Corporate segment discussion 
on pages 77–78.

Investment securities losses increased due to sales related 
to repositioning the investment securities portfolio.

Mortgage fees and related income decreased driven by:

•  lower net production revenue reflecting lower production 
margins and volumes, as well as the impact of a loan sale,

partially offset by

•  higher net mortgage servicing revenue reflecting higher 
MSR risk management results, predominantly offset by 
lower servicing revenue on a lower level of third-party 
loans serviced.

For further information, refer to CCB segment results on 
pages 62–65, Note 6 and 15.

•  lower debt underwriting fees primarily driven by declines 

Card income increased driven by:

in industry-wide fee levels.

For additional information, refer to CIB segment results on 
pages 66-70 and Note 6.

Principal transactions revenue increased primarily 
reflecting higher revenue in CIB driven by:

•  Equity Markets with strength across products, primarily in 
derivatives and prime brokerage, reflecting strong client 
activity, and

•  Fixed Income Markets reflecting strong performance in 
Currencies & Emerging Markets, and higher revenue in 
Commodities compared to a challenging prior year, 
largely offset by lower revenue in Credit,

•  lower new account origination costs, and higher merchant 

processing fees on higher volumes, 

largely offset by

•  lower net interchange income reflecting higher rewards 

costs and partner payments, largely offset by higher card 
sales volumes. The rewards costs included an adjustment 
to the credit card rewards liability of approximately $330 
million, recorded in the second quarter of 2018, driven 
by an increase in redemption rate assumptions.

For further information, refer to CCB segment results on 
pages 62–65 and Note 6.

48

JPMorgan Chase & Co./2018 Form 10-K

Asset management, administration and commissions 
revenue increased as a result of higher asset management 
fees in AWM and CCB, and higher asset-based fees in CIB, 
both driven by higher market levels
Mortgage fees and related income decreased driven by 
lower MSR risk management results, lower net production 
revenue on lower margins and volumes, and lower servicing 
revenue on lower average third-party loans serviced.
Card income decreased predominantly driven by higher 
credit card new account origination costs, largely offset 
by higher card-related fees, primarily annual fees. 

Other income decreased primarily due to:

•  lower other income in CIB largely driven by a $520 
million impact related to the enactment of the TCJA, 
which reduced the value of certain of CIB’s tax-oriented 
investments, and

•  the absence in the current year of gains from

–  the sale of Visa Europe interests in CCB,

–  the redemption of guaranteed capital debt securities 

(“trust preferred securities”), and

–  the disposal of an asset in AWM

partially offset by

•  higher operating lease income reflecting growth in auto 

operating lease volume in CCB, and 

•  a legal benefit of $645 million recorded in the second 

quarter of 2017 in Corporate related to a settlement with 
the FDIC receivership for Washington Mutual and with 
Deutsche Bank as trustee of certain Washington Mutual 
trusts.

Net interest income increased primarily driven by the net 
impact of higher rates and loan growth across the 
businesses, partially offset by declines in Markets net 
interest income in CIB. The Firm’s average interest-earning 
assets were $2.2 trillion, up $79 billion from the prior year, 
and the net interest yield on these assets, on a fully taxable 
equivalent (“FTE”) basis, was 2.36%, an increase of 11 
basis points from the prior year. The net interest yield 
excluding CIB Markets was 2.85%, an increase of 26 basis 
points from the prior year.

Other income increased reflecting:

•  higher operating lease income from growth in auto 

operating lease volume in CCB

•  fair value gains of $505 million recognized in the first 
quarter of 2018 related to the adoption of the new 
recognition and measurement accounting guidance for 
certain equity investments previously held at cost

•  the absence of the impact related to the enactment of the 

TCJA, which reduced the value of certain of CIB’s tax-
oriented investments by $520 million in the prior year

partially offset by

•  lower investment valuations in AWM, and

•  the absence of a legal benefit of $645 million that was 
recorded in the prior year in Corporate related to a 
settlement with the FDIC receivership for Washington 
Mutual and with Deutsche Bank as trustee of certain 
Washington Mutual trusts.

For further information, refer to Note 6.

Net interest income increased driven by the impact of 
higher rates, loan growth across the businesses, and Card 
margin expansion, partially offset by lower CIB Markets net 
interest income. The Firm’s average interest-earning assets 
were $2.2 trillion, up $49 billion from the prior year, and 
the net interest yield on these assets, on an FTE basis, was 
2.50%, an increase of 14 basis points from the prior year. 
The net interest yield excluding CIB Markets was 3.25%, an 
increase of 40 basis points. Net interest yield excluding CIB 
markets is a non-GAAP financial measure. For a further 
discussion of this measure, refer to Explanation and 
Reconciliation of the Firm’s Use of Non-GAAP Financial 
Measures and Key Performance Measures on pages 57-59.

2017 compared with 2016
Investment banking fees increased reflecting higher debt 
and equity underwriting fees in CIB. The increase in debt 
underwriting fees was driven by a higher share of fees and 
an overall increase in industry-wide fees; and the increase 
in equity underwriting fees was driven by growth in 
industry-wide issuance, including a strong initial public 
offering (“IPO”) market.
Principal transactions revenue decreased compared with a 
strong prior year in CIB, primarily reflecting:

•  lower Fixed Income-related revenue driven by sustained 

low volatility and tighter credit spreads

partially offset by

•  higher Equity-related revenue primarily in Prime 

Services, and

•  higher Lending-related revenue reflecting lower fair value 

losses on hedges of accrual loans. 

JPMorgan Chase & Co./2018 Form 10-K

49

Management’s discussion and analysis

Provision for credit losses
Year ended December 31,

(in millions)

2018

2017

Consumer, excluding credit card

$

(63) $

620

$

Credit card

Total consumer

Wholesale

4,818

4,755

116

4,973

5,593

(303)

2016

467

4,042

4,509

852

Total provision for credit losses $ 4,871

$

5,290

$

5,361

2018 compared with 2017
The provision for credit losses decreased as a result of a 
decline in the consumer provision, partially offset by an 
increase in the wholesale provision  

•  the decrease in the consumer, excluding credit card 

portfolio in CCB was due to 

–  lower net charge-offs in the residential real estate 

portfolio, largely driven by recoveries from loan sales, 
and 

–  lower net charge-offs in the auto portfolio  

partially offset by 

–  a $250 million reduction in the allowance for loan 
losses in the residential real estate portfolio — PCI, 
reflecting continued improvement in home prices and 
lower delinquencies; the reduction was $75 million 
lower than the prior year for the residential real estate 
portfolio — non credit-impaired 

•  the prior year also included a net $218 million write-

down recorded in connection with the sale of the student 
loan portfolio, and  

•  the decrease in the credit card portfolio was due to 

–  a $300 million addition to the allowance for loan 

losses, reflecting loan growth and higher loss rates, as 
anticipated; the addition was $550 million lower than 
the prior year, 

largely offset by 

–  higher net charge-offs due to seasoning of more recent 

vintages, as anticipated, and 

•  in wholesale, the current period expense of $116 million 
reflected additions to the allowance for loan losses from 
select client downgrades, 

largely offset by 

–  other net portfolio activity, including a reduction in the 
allowance for loan losses related to a single name in 
the Oil & Gas portfolio in the first quarter of 2018, 
compared to a net benefit of $303 million in the prior 
year. The prior year benefit reflected a reduction in the 
allowance for loan losses on credit quality 
improvements in the Oil & Gas, Natural Gas Pipelines, 
and Metals and Mining portfolios. 

For a more detailed discussion of the credit portfolio and the 
allowance for credit losses, refer to the segment discussions of 
CCB on pages 62–65, CIB on pages 66-70, CB on pages 71-73, 
the Allowance for Credit Losses on pages 120–122 and Note 
13.

2017 compared with 2016
The provision for credit losses decreased as a result of: 
•  a net $422 million reduction in the wholesale allowance for 
credit losses, reflecting credit quality improvements in the 
Oil & Gas, Natural Gas Pipelines, and Metals & Mining 
portfolios, compared with an addition of $511 million in the 
prior year driven by downgrades in the same portfolios 

predominantly offset by

•  a higher consumer provision driven by

–  $450 million of higher net charge-offs, primarily in the 
credit card portfolio due to growth in newer vintages 
which, as anticipated, have higher loss rates than the 
more seasoned portion of the portfolio, partially offset by 
a decrease in net charge-offs in the residential real estate 
portfolio reflecting continued improvement in home 
prices and delinquencies,

–  a $416 million higher addition to the allowance for credit 
losses related to the credit card portfolio driven by higher 
loss rates and loan growth, and a lower reduction in the 
allowance for the residential real estate portfolio 
predominantly driven by continued improvement in home 
prices and delinquencies, and

–  a net $218 million write-down recorded in connection 

with the sale of the student loan portfolio.

50

JPMorgan Chase & Co./2018 Form 10-K

Noninterest expense
Year ended December 31,

(in millions)

2018

2017

2016

Compensation expense

$33,117

$31,208

$30,203

Noncompensation expense:

Occupancy

Technology, communications and

equipment

Professional and outside services

Marketing
Other(a)(b)

3,952

3,723

3,638

8,802

8,502

3,290

5,731

7,715

7,890

2,900

6,079

6,853

7,526

2,897

5,555

Total noncompensation expense

30,277

28,307

26,469

Total noninterest expense

$63,394

$59,515

$56,672

(a)  Included Firmwide legal expense/(benefit) of $72 million, $(35) million 
and $(317) million for the years ended December 31, 2018, 2017 and 
2016, respectively.

(b)  Included FDIC-related expense of $1.2 billion, $1.5 billion and $1.3 billion 
for the years ended December 31, 2018, 2017 and 2016, respectively.

2018 compared with 2017
Compensation expense increased driven by investments in 
headcount across the businesses, including bankers and 
advisors, as well as technology and other support staff, and 
higher revenue-related compensation expense largely in 
CIB.

Noncompensation expense increased as a result of:
•  higher depreciation expense due to growth in auto 

operating lease volume in CCB

•  higher outside services expense primarily due to higher 

volume-related transaction costs in CIB and higher 
external fees on revenue growth in AWM

•  higher investments in technology in the businesses and 

marketing in CCB

•  a loss of $174 million on the liquidation of a legal entity, 
recorded in other expense in Corporate, in the second 
quarter of 2018, and

•  higher legal expense, with a net benefit in the prior year 
partially offset by

•  lower FDIC-related expense as a result of the elimination 
of the surcharge at the end of the third quarter of 2018, 
and

•  the absence of an impairment in CB on certain leased 

equipment

For additional information on the liquidation of a legal 
entity, refer to Note 23.

2017 compared with 2016
Compensation expense increased predominantly driven by 
investments in headcount in most businesses, including 
bankers and business-related support staff, and higher 
performance-based compensation expense, predominantly 
in AWM.

Noncompensation expense increased as a result of:
•  higher depreciation expense from growth in auto 

operating lease volume in CCB

•  contributions to the Firm’s Foundation
•  a lower legal net benefit compared to the prior year
•  higher FDIC-related expense, and
•  an impairment in CB on certain leased equipment, the 
majority of which was sold subsequent to year-end

partially offset by
•  the absence in the current year of two items totaling 

$175 million in CCB related to liabilities from a merchant 
in bankruptcy and mortgage servicing reserves

For a discussion of legal expense, refer to Note 29.

Income tax expense

Year ended December 31,
(in millions, except rate)

Income before income tax

expense

Income tax expense

Effective tax rate

2018

2017

2016

$40,764

$ 35,900

$ 34,536

8,290

11,459

9,803

20.3%

31.9%

28.4%

2018 compared with 2017
The effective tax rate decreased in 2018 driven by

•  the impact of the TCJA, including the reduction in the U.S. 
federal statutory income tax rate, a $302 million net 
tax benefit resulting from changes in the prior year 
estimates related to the remeasurement of certain 
deferred taxes and the deemed repatriation tax on non-
U.S. earnings, and the absence of the initial $1.9 billion 
impact from the TCJA’s enactment in December 2017

the reduction in the effective tax rate was partially offset by

•  the impact of higher pre-tax income, and the change in 
mix of income and expense subject to U.S. federal, state 
and local taxes. For further information, refer to Note 24.

2017 compared with 2016
The effective tax rate increased in 2017 driven by:

•  a $1.9 billion increase to income tax expense 

representing the initial impact of the enactment of the 
TCJA. The increase was driven by the deemed repatriation 
of the Firm’s unremitted non-U.S. earnings and 
adjustments to the value of certain tax-oriented 
investments, partially offset by a benefit from the 
revaluation of the Firm’s net deferred tax liability. The 
incremental expense resulted in a 5.4 percentage point 
increase in the Firm’s effective tax rate

partially offset by

•  benefits resulting from the vesting of employee share-
based awards related to the appreciation of the Firm’s 
stock price upon vesting above their original grant price, 
and the release of a valuation allowance. 

JPMorgan Chase & Co./2018 Form 10-K

51

Management’s discussion and analysis

CONSOLIDATED BALANCE SHEETS AND CASH FLOWS ANALYSIS

Effective January 1, 2018, the Firm adopted several new accounting standards. Certain of the new accounting standards were 
applied retrospectively and, accordingly, prior period amounts were revised. For additional information, refer to Note 1.
Consolidated balance sheets analysis
The following is a discussion of the significant changes between December 31, 2018 and 2017.

Selected Consolidated balance sheets data
December 31, (in millions)

Assets

Cash and due from banks

Deposits with banks

Federal funds sold and securities purchased under resale agreements

Securities borrowed

Trading assets

Investment securities

Loans

Allowance for loan losses

Loans, net of allowance for loan losses

Accrued interest and accounts receivable

Premises and equipment

Goodwill, MSRs and other intangible assets

Other assets

Total assets

Cash and due from banks and deposits with banks 
decreased primarily as a result of a shift in the deployment 
of excess cash in Treasury and Chief Investment Office 
(“CIO”) from deposits with Federal Reserve Banks to other 
short-term instruments (as noted below), based on market 
opportunities. Deposits with banks reflect the Firm’s 
placements of its excess cash with various central banks, 
including the Federal Reserve Banks.

Federal funds sold and securities purchased under resale 
agreements increased primarily due to a shift in the 
deployment of excess cash in Treasury and CIO from 
deposits with banks to securities purchased under resale 
agreements, and higher client-driven market-making 
activities in CIB. For additional information on the Firm’s 
Liquidity Risk Management, refer to pages 95–100.

Securities borrowed increased driven by higher demand for 
securities to cover short positions related to client-driven 
market-making activities in CIB.

Trading assets increased as a result of a shift in the 
deployment of excess cash in Treasury and CIO from 
deposits with banks into short-term instruments as well as 
client-driven market-making activities in CIB. For additional 
information, refer to Derivative contracts on pages 117–
118, and Notes 2 and 5.

Investment securities increased primarily due to purchases 
of U.S. Treasury Bills, reflecting a shift in the deployment of 
excess cash in Treasury and CIO from deposits with banks. 
The increase was partially offset by net sales, paydowns and 
maturities largely of obligations of U.S. states and 
municipalities, commercial MBS and non-U.S. government 
debt securities. For additional information on investment 

2018

2017

Change

$

22,324

$

25,898

256,469

321,588

111,995

413,714

261,828

984,554

(13,445)

971,109

73,200

14,934

54,349

405,406

198,422

105,112

381,844

249,958

930,697

(13,604)

917,093

67,729

14,159

54,392

121,022

113,587

(14)%

(37)

62

7

8

5

6

(1)

6

8

5

—

7

$

2,622,532

$

2,533,600

4 %

securities, refer to Corporate segment results on pages 77–
78, Investment Portfolio Risk Management on page 123 
and Notes 2 and 10.

Loans increased reflecting:

•  higher loans across the wholesale businesses, primarily 

driven by commercial and industrial and financial 
institution clients in CIB and Wealth Management clients 
globally in AWM, and

•  higher consumer loans driven by retention of originated 
high-quality prime mortgages in CCB and AWM, and 
growth in credit card loans. These were predominantly 
offset by mortgage paydowns and loan sales, lower home 
equity loans, run-off of PCI loans, and lower auto loans.

The allowance for loan losses decreased driven by: 

•  a reduction in the consumer allowance due to a $250 

million reduction in the CCB allowance for loan losses in 
the residential real estate PCI portfolio, reflecting 
continued improvement in home prices and lower 
delinquencies, as well as a $187 million reduction in the 
allowance for write-offs of PCI loans partially due to loan 
sales. These reductions were largely offset by a $300 
million addition to the allowance in the credit card 
portfolio, due to loan growth and higher loss rates, as 
anticipated.

For a more detailed discussion of loans and the allowance 
for loan losses, refer to Credit and Investment Risk 
Management on pages 102-123, and Notes 2, 3, 12 and 
13.

52

JPMorgan Chase & Co./2018 Form 10-K

Accrued interest and accounts receivable increased 
primarily reflecting higher client receivables related to 
client-driven activities in CIB.

Other assets increased reflecting higher auto operating 
lease assets from growth in business volume in CCB and 
higher alternative energy investments in CIB.
For information on Goodwill and MSRs, refer to Note 15.

Selected Consolidated balance sheets data
December 31, (in millions)

Liabilities

Deposits

Federal funds purchased and securities loaned or sold under repurchase agreements

Short-term borrowings

Trading liabilities

Accounts payable and other liabilities

Beneficial interests issued by consolidated variable interest entities (“VIEs”)

Long-term debt

Total liabilities

Stockholders’ equity

Total liabilities and stockholders’ equity

2018

2017

Change

$

1,470,666

$

1,443,982

182,320

69,276

144,773

196,710

20,241

282,031

158,916

51,802

123,663

189,383

26,081

284,080

2,366,017

256,515

2,277,907

255,693

$

2,622,532

$

2,533,600

2

15

34

17

4

(22)

(1)

4

—

4%

Deposits increased in CIB and CCB, largely offset by 
decreases in AWM and CB. 

•  The increase in CIB was predominantly driven by growth 
in operating deposits related to client activity in CIB’s 
Treasury Services business, and in CCB reflecting the 
continuation of growth from new accounts.

•  The decrease in AWM was driven by balance migration 

predominantly into the Firm’s higher-yielding investment-
related products. The decrease in CB was driven by a 
reduction in non-operating deposits.

For more information, refer to the Liquidity Risk 
Management discussion on pages 95–100; and Notes 2 
and 17.
Federal funds purchased and securities loaned or sold 
under repurchase agreements increased reflecting higher 
client-driven market-making activities and higher secured 
financing of trading assets-debt and equity instruments in 
CIB. 
Short-term borrowings increased reflecting short-term 
advances from Federal Home Loan Banks (“FHLBs”) and the 
net issuance of commercial paper in Treasury and CIO 
primarily for short-term liquidity management. For 
additional information, refer to Liquidity Risk Management 
on pages 95–100.

Trading liabilities increased predominantly as a result of 
client-driven market-making activities in CIB, which resulted 
in higher levels of short positions in equity instruments in 
Equity Markets, including prime brokerage. For additional 
information, refer to Derivative contracts on pages 117–
118, and Notes 2 and 5.
Accounts payable and other liabilities increased partly as a 
result of higher client payables related to prime brokerage 
activities in CIB.

Beneficial interests issued by consolidated VIEs decreased 
due to net maturities of credit card securitizations. For 
further information on Firm-sponsored VIEs and loan 
securitization trusts, refer to Off-Balance Sheet 
Arrangements on pages 55–56 and Note 14 and 27.
Long-term debt decreased primarily driven by lower FHLB 
advances, predominantly offset by net issuance of 
structured notes in CIB, as well as net issuance of senior 
debt in Treasury and CIO. For additional information on the 
Firm’s long-term debt activities, refer to Liquidity Risk 
Management on pages 95–100 and Note 19.
For information on changes in stockholders’ equity, refer to 
page 153, and on the Firm’s capital actions, refer to Capital 
actions on pages 91-92. 

JPMorgan Chase & Co./2018 Form 10-K

53

Management’s discussion and analysis

Consolidated cash flows analysis
The following is a discussion of cash flow activities during 
the years ended December 31, 2018, 2017 and 2016.

Year ended December 31,

(in millions)

2018

2017

2016

Net cash provided by/(used in)

Operating activities

$ 14,187

$ (10,827) $ 21,884

Investing activities

Financing activities

Effect of exchange rate

changes on cash

Net increase/(decrease) in
cash and due from banks

(197,993)

34,158

28,249

14,642

(89,202)

98,271

(2,863)

8,086

(1,482)

$(152,511) $ 40,150

$ 29,471

Operating activities 
JPMorgan Chase’s operating assets and liabilities primarily 
support the Firm’s lending and capital markets activities. 
These assets and liabilities can vary significantly in the 
normal course of business due to the amount and timing of 
cash flows, which are affected by client-driven and risk 
management activities and market conditions. The Firm 
believes cash flows from operations, available cash and 
other liquidity sources, and its capacity to generate cash 
through secured and unsecured sources are sufficient to 
meet its operating liquidity needs.
•  In 2018, cash provided primarily reflected net income 
excluding noncash adjustments, increased trading 
liabilities and accounts payable and other liabilities, 
partially offset by an increase in trading assets, net 
originations of loans held-for-sale, and higher securities 
borrowed and other assets. 

•  In 2017, cash used primarily reflected a decrease in 
trading liabilities and accounts payable and other 
liabilities, and an increase in accrued interest and 
accounts receivable, partially offset by net income 
excluding noncash adjustments and a decrease in trading 
assets. 

•  In 2016, cash provided primarily reflected net income 
excluding noncash adjustments, partially offset by an 
increase in trading assets. 

Investing activities
The Firm’s investing activities predominantly include 
originating held-for-investment loans and investing in the 
securities portfolio and other short-term instruments.
•  In 2018, cash used reflected an increase in securities 

purchased under resale agreements, higher net 
originations of loans and net purchases of investment 
securities.

•  In 2017, cash provided reflected net proceeds from 

paydowns, maturities, sales and purchases of investment 
securities and a decrease in securities purchased under 
resale agreements, partially offset by net originations of 
loans.

•  In 2016, cash used reflected net originations of loans, 
and an increase in securities purchased under resale 
agreements. 

Financing activities
The Firm’s financing activities include acquiring customer 
deposits and issuing long-term debt, as well as preferred 
and common stock.
•  In 2018, cash provided reflected higher deposits, short-
term borrowings, and securities loaned or sold under 
repurchase agreements. 

•  In 2017, cash provided reflected higher deposits and 

short-term borrowings, partially offset by a net decrease 
in long-term borrowings. 

•  In 2016, cash provided reflected higher deposits, net 

proceeds from long-term borrowings, and an increase in 
securities loaned or sold under repurchase agreements.
•  For all periods, cash was used for repurchases of common 
stock and cash dividends on common and preferred stock. 

*     *     *

For a further discussion of the activities affecting the Firm’s 
cash flows, refer to Consolidated Balance Sheets Analysis on 
pages 52–53 , Capital Risk Management on pages 85-94, 
and Liquidity Risk Management on pages 95–100.

54

JPMorgan Chase & Co./2018 Form 10-K

OFF-BALANCE SHEET ARRANGEMENTS AND CONTRACTUAL CASH OBLIGATIONS

In the normal course of business, the Firm enters into 
various off-balance sheet arrangements and contractual 
obligations that may require future cash payments. Certain 
obligations are recognized on-balance sheet, while others 
are off-balance sheet under accounting principles generally 
accepted in the U.S. (“U.S. GAAP”). 

Special-purpose entities
The Firm is involved with several types of off–balance sheet 
arrangements, including through nonconsolidated special-
purpose entities (“SPEs”), which are a type of VIE, and 
through lending-related financial instruments (e.g., 
commitments and guarantees).

The Firm holds capital, as deemed appropriate, against all 
SPE-related transactions and related exposures, such as 
derivative contracts and lending-related commitments and 
guarantees. 

The Firm has no commitments to issue its own stock to 
support any SPE transaction, and its policies require that 
transactions with SPEs be conducted at arm’s length and 
reflect market pricing. Consistent with this policy, no 
JPMorgan Chase employee is permitted to invest in SPEs 
with which the Firm is involved where such investment 
would violate the Firm’s Code of Conduct.

The table below provides an index of where in this 2018 Form 10-K a discussion of the Firm’s various off-balance sheet 
arrangements can be found. In addition, refer to Note 1 for information about the Firm’s consolidation policies.

Type of off-balance sheet arrangement

Special-purpose entities: variable interests and other
obligations, including contingent obligations, arising
from variable interests in nonconsolidated VIEs

Off-balance sheet lending-related financial instruments,
guarantees, and other commitments

Location of disclosure

Refer to Note 14

Page references

244–251

Refer to Note 27

271–276

JPMorgan Chase & Co./2018 Form 10-K

55

Management’s discussion and analysis

Contractual cash obligations 
The accompanying table summarizes, by remaining 
maturity, JPMorgan Chase’s significant contractual cash 
obligations at December 31, 2018. The contractual cash 
obligations included in the table below reflect the minimum 
contractual obligation under legally enforceable contracts 
with terms that are both fixed and determinable. Excluded 
from the below table are certain liabilities with variable 
cash flows and/or no obligation to return a stated amount 
of principal at maturity.

The carrying amount of on-balance sheet obligations on the 
Consolidated balance sheets may differ from the minimum 
contractual amount of the obligations reported below. For a 
discussion of mortgage repurchase liabilities and other 
obligations, refer to Note 27.

Contractual cash obligations

By remaining maturity at December 31,
(in millions)

On-balance sheet obligations

2019

2020-2021

2018
2022-2023

After 2023

Total

2017
Total

Deposits(a)

$

1,447,407 $

8,958 $

6,227 $

5,439 $

1,468,031 $

1,437,464

Federal funds purchased and securities loaned or

sold under repurchase agreements

Short-term borrowings(a)

Beneficial interests issued by consolidated VIEs

Long-term debt(a)

Other(b)(c)

Total on-balance sheet obligations

Off-balance sheet obligations

Unsettled resale and securities borrowed 

agreements(d)

Contractual interest payments(e)

Operating leases(f)

Equity investment commitments(c)(g)

Contractual purchases and capital expenditures(c)

Obligations under co-brand programs

Total off-balance sheet obligations

181,491

62,393

13,502

26,889

5,592

1,737,274

102,008

10,960

1,561

262

1,948

356

117,095

458

—

5,075

75,816

1,687

91,994

—

11,501

2,840

2

1,048

728

16,119

—

—

1,400

37,171

1,669

46,467

—

8,295

2,111

—

543

566

371

—

281

118,782

2,846

182,320

158,916

62,393

20,258

258,658

11,794

42,664

26,036

260,895

13,613

127,719

2,003,454

1,939,588

—

102,008

27,496

4,480

7

60

287

58,252

10,992

271

3,599

1,937

76,859

54,103

9,877

117

3,743

1,434

11,515

32,330

177,059

146,133

Total contractual cash obligations

$

1,854,369 $

108,113 $

57,982 $

160,049 $

2,180,513 $

2,085,721

(a)  Excludes structured notes on which the Firm is not obligated to return a stated amount of principal at the maturity of the notes, but is obligated to return 

an amount based on the performance of the structured notes.

(b)  Primarily includes dividends declared on preferred and common stock, deferred annuity contracts, pension and other postretirement employee benefit 

obligations, insurance liabilities and income taxes payable associated with the deemed repatriation under the TCJA.

(c)  The prior period amounts have been revised to conform with the current period presentation.
(d)  For further information, refer to unsettled resale and securities borrowed agreements in Note 27.
(e)  Includes accrued interest and future contractual interest obligations. Excludes interest related to structured notes for which the Firm’s payment obligation 

is based on the performance of certain benchmarks.

(f)  Includes noncancelable operating leases for premises and equipment used primarily for banking purposes. Excludes the benefit of noncancelable sublease 
rentals of $825 million and $1.0 billion at December 31, 2018 and 2017, respectively. Refer to Note 28 for more information on lease commitments.
(g)  Included unfunded commitments of $40 million at both December 31, 2018 and 2017, to third-party private equity funds, and $231 million and $77 

million of unfunded commitments at December 31, 2018 and 2017, respectively, to other equity investments. 

56

JPMorgan Chase & Co./2018 Form 10-K

EXPLANATION AND RECONCILIATION OF THE FIRM’S USE OF NON-GAAP FINANCIAL MEASURES AND KEY
PERFORMANCE MEASURES

Non-GAAP financial measures
The Firm prepares its Consolidated Financial Statements in 
accordance with U.S. GAAP; these financial statements 
appear on pages 150-154. That presentation, which is 
referred to as “reported” basis, provides the reader with an 
understanding of the Firm’s results that can be tracked 
consistently from year-to-year and enables a comparison of 
the Firm’s performance with other companies’ U.S. GAAP 
financial statements.

In addition to analyzing the Firm’s results on a reported 
basis, management reviews Firmwide results, including the 
overhead ratio, on a “managed” basis; these Firmwide 
managed basis results are non-GAAP financial measures. 
The Firm also reviews the results of the lines of business on 
a managed basis. The Firm’s definition of managed basis 
starts, in each case, with the reported U.S. GAAP results and 
includes certain reclassifications to present total net 
revenue for the Firm (and each of the reportable business 
segments) on an FTE basis. Accordingly, revenue from 
investments that receive tax credits and tax-exempt 
securities is presented in the managed results on a basis 
comparable to taxable investments and securities. These 

financial measures allow management to assess the 
comparability of revenue from year-to-year arising from 
both taxable and tax-exempt sources. The corresponding 
income tax impact related to tax-exempt items is recorded 
within income tax expense. These adjustments have no 
impact on net income as reported by the Firm as a whole or 
by the lines of business.

Management also uses certain non-GAAP financial 
measures at the Firm and business-segment level, because 
these other non-GAAP financial measures provide 
information to investors about the underlying operational 
performance and trends of the Firm or of the particular 
business segment, as the case may be, and, therefore, 
facilitate a comparison of the Firm or the business segment 
with the performance of its relevant competitors. For 
additional information on these non-GAAP measures, refer 
to Business Segment Results on pages 60-78. Non-GAAP 
financial measures used by the Firm may not be comparable 
to similarly named non-GAAP financial measures used by 
other companies. 

The following summary table provides a reconciliation from the Firm’s reported U.S. GAAP results to managed basis.

Year ended 
December 31, 
(in millions, except ratios)

Reported
Results

Fully taxable-
equivalent 
adjustments(a)

Managed
basis

Reported
Results

2018

2017

Fully taxable-
equivalent 
adjustments(a)

2016

Managed
basis

Reported
Results

Fully taxable-
equivalent 
adjustments(a)

Managed
basis

Other income

$ 5,343

$

1,877 (b) $ 7,220

$ 3,646

$

2,704

$ 6,350

$ 3,799

$

2,265

$ 6,064

Total noninterest revenue

Net interest income

Total net revenue

Pre-provision profit

Income before income tax

expense

Income tax expense

53,970

55,059

109,029

45,635

40,764

8,290

1,877

55,847

628 (b)

55,687

50,608

50,097

2,704

1,313

53,312

51,410

111,534

100,705

4,017

104,722

48,140

41,190

4,017

45,207

2,505

2,505

2,505

43,269

2,505 (b)

10,795

35,900

11,459

39,917

15,476

4,017

4,017

NM

50,486

46,083

96,569

39,897

34,536

9,803

2,265

1,209

52,751

47,292

3,474

100,043

3,474

43,371

3,474

3,474

NM

38,010

13,277

57%

Overhead ratio

58%

NM

57%

59%

57%

59%

Effective January 1, 2018, the Firm adopted several new accounting standards. Certain of the new accounting standards were applied retrospectively and, 
accordingly, prior period amounts were revised. For additional information, refer to Note 1.

(a) Predominantly recognized in CIB and CB business segments and Corporate.
(b) The decrease in fully taxable-equivalent adjustments for the year ended December 31, 2018, reflects the impact of the TCJA.

JPMorgan Chase & Co./2018 Form 10-K

57

Calculation of certain U.S. GAAP and non-GAAP financial measures

Certain U.S. GAAP and non-GAAP financial measures are calculated as
follows:

Book value per share (“BVPS”)
Common stockholders’ equity at period-end /
Common shares at period-end

Overhead ratio
Total noninterest expense / Total net revenue

Return on assets (“ROA”)
Reported net income / Total average assets

Return on common equity (“ROE”)
Net income* / Average common stockholders’ equity

Return on tangible common equity (“ROTCE”)
Net income* / Average tangible common equity

Tangible book value per share (“TBVPS”)
Tangible common equity at period-end / Common shares at period-end

* Represents net income applicable to common equity

The Firm also reviews adjusted expense, which is 
noninterest expense excluding Firmwide legal expense and 
is therefore a non-GAAP financial measure. Additionally, 
certain credit metrics and ratios disclosed by the Firm 
exclude PCI loans, and are therefore non-GAAP measures. 
Management believes these measures help investors 
understand the effect of these items on reported results 
and provide an alternate presentation of the Firm’s 
performance. For additional information on credit metrics 
and ratios excluding PCI loans, refer to Credit and 
Investment Risk Management on pages 102-123.

Management’s discussion and analysis

Net interest income and net yield excluding CIB’s Markets 
businesses
In addition to reviewing net interest income and the net 
interest yield on a managed basis, management also 
reviews these metrics excluding CIB’s Markets businesses, 
as shown below; these metrics, which exclude CIB’s Markets 
businesses, are non-GAAP financial measures. Management 
reviews these metrics to assess the performance of the 
Firm’s lending, investing (including asset-liability 
management) and deposit-raising activities. The resulting 
metrics that exclude CIB’s Markets businesses are referred 
to as non-markets-related net interest income and net yield. 
CIB’s Markets businesses are Fixed Income Markets and 
Equity Markets. Management believes that disclosure of 
non-markets-related net interest income and net yield 
provides investors and analysts with other measures by 
which to analyze the non-markets-related business trends 
of the Firm and provides a comparable measure to other 
financial institutions that are primarily focused on lending, 
investing and deposit-raising activities.

Year ended December 31, 
(in millions, except rates)

Net interest income – 
managed basis(a)(b)

Less: CIB Markets net 
interest income(c)

2018

2017

2016

$

55,687

$

51,410

$

47,292

3,087

4,630

6,334

Net interest income 

excluding CIB Markets(a) $

52,600

$

46,780

$

40,958

Average interest-earning

assets

Less: Average CIB Markets 
interest-earning assets(c)

Average interest-earning
assets excluding CIB
Markets

Net interest yield on

average interest-earning
assets – managed basis

Net interest yield on 

average CIB Markets 
interest-earning assets(c)

Net interest yield on

average interest-earning
assets excluding CIB
Markets

$2,229,188

$2,180,592

$ 2,101,604

609,635

540,835

520,307

$1,619,553

$1,639,757

$ 1,581,297

2.50%

2.36%

2.25%

0.51

0.86

1.22

3.25%

2.85%

2.59%

(a)  Interest includes the effect of related hedges. Taxable-equivalent 

amounts are used where applicable.

(b)  For a reconciliation of net interest income on a reported and managed 
basis, refer to reconciliation from the Firm’s reported U.S. GAAP results 
to managed basis on page 57.

(c)  For further information on CIB’s Markets businesses, refer to page 69.

58

JPMorgan Chase & Co./2018 Form 10-K

Tangible common equity, ROTCE and TBVPS
Tangible common equity (“TCE”), ROTCE and TBVPS are each non-GAAP financial measures. TCE represents the Firm’s common 
stockholders’ equity (i.e., total stockholders’ equity less preferred stock) less goodwill and identifiable intangible assets (other 
than MSRs), net of related deferred tax liabilities. ROTCE measures the Firm’s net income applicable to common equity as a 
percentage of average TCE. TBVPS represents the Firm’s TCE at period-end divided by common shares at period-end. TCE, 
ROTCE and TBVPS are utilized by the Firm, as well as investors and analysts, in assessing the Firm’s use of equity. 

The following summary table provides a reconciliation from the Firm’s common stockholders’ equity to TCE.

(in millions, except per share and ratio data)

Common stockholders’ equity

Less: Goodwill

Less: Other intangible assets

Add: Certain deferred tax liabilities(a)(b)

Tangible common equity

Return on tangible common equity

Tangible book value per share

Period-end

Average

Dec 31,
2018

Dec 31,
2017

Year ended December 31,

2018

2017

2016

$

230,447 $

229,625

$ 229,222

$ 230,350

$ 224,631

47,471

47,507

47,491

47,317

47,310

748

2,280

855

2,204

807

2,231

832

3,116

922

3,212

$

184,508 $

183,467

$ 183,155

$ 185,317

$ 179,611

NA

NA

$

56.33 $

53.56

17%

NA

12%

NA

13%

NA

(a)  Represents deferred tax liabilities related to tax-deductible goodwill and to identifiable intangibles created in nontaxable transactions, which are netted 

against goodwill and other intangibles when calculating TCE.

(b)  Amounts presented for December 31, 2017 and later periods include the effect from revaluation of the Firm’s net deferred tax liability as a result of the 

TCJA.

Key performance measures
The Firm considers the following to be key regulatory 
capital measures: 

•  Capital, risk-weighted assets (“RWA”), and capital and 
leverage ratios presented under Basel III Standardized 
and Advanced Fully Phased-In rules, and

•  SLR calculated under Basel III Advanced Fully Phased-In 

rules. 

The Firm, as well as banking regulators, investors and 
analysts, use these measures to assess the Firm’s regulatory 
capital position and to compare the Firm’s regulatory 
capital to that of other financial services companies.

For additional information on these measures, refer to 
Capital Risk Management on pages 85-94. 

Core loans is also considered a key performance measure. 
Core loans represents loans considered central to the Firm’s 
ongoing businesses, and excludes loans classified as trading 
assets, runoff portfolios, discontinued portfolios and 
portfolios the Firm has an intent to exit. Core loans is a 
measure utilized by the Firm and its investors and analysts 
in assessing actual growth in the loan portfolio.

JPMorgan Chase & Co./2018 Form 10-K

59

Management’s discussion and analysis

BUSINESS SEGMENT RESULTS

The Firm is managed on a line of business basis. There are 
four major reportable business segments – Consumer & 
Community Banking, Corporate & Investment Bank, 
Commercial Banking and Asset & Wealth Management. In 
addition, there is a Corporate segment.

The business segments are determined based on the 
products and services provided, or the type of customer 
served, and they reflect the manner in which financial 
information is currently evaluated by the Firm’s Operating 
Committee. Segment results are presented on a managed 
basis. For a definition of managed basis, refer to 
Explanation and Reconciliation of the Firm’s use of Non-
GAAP Financial Measures and Key Performance Measures, 
on pages 57-59.

Consumer Businesses

Wholesale Businesses

JPMorgan Chase

Consumer & Community Banking

Corporate & Investment Bank

Commercial
Banking

Asset & Wealth
Management

Consumer & 
Business Banking

Home Lending

Card, Merchant
Services & Auto

Banking

Markets & 
Investor Services

 •  Consumer 
Banking/
Chase 
Wealth 
Management

 •  Business 
Banking

 •  Home 

Lending 
Production

 •  Home 

Lending 
Servicing
 •  Real Estate 
Portfolios

 • Card 

Services
 – Credit Card
 – Merchant 
Services

 • Auto 

 •  Investment 
Banking
 •  Treasury 
Services
 •  Lending

 •  Fixed 

Income 
Markets

 •  Equity 

Markets
 •  Securities 
Services

 •  Credit 

Adjustments 
& Other

 •  Asset

Management

 •  Wealth 

Management

 •   Middle
Market
Banking

 •   Corporate
Client
Banking

 •   Commercial

Term
Lending

 •   Real Estate 
Banking

Funds transfer pricing 
Funds transfer pricing is the process by which the Firm 
allocates interest income and expense to each business 
segment and transfers the primary interest rate risk and 
liquidity risk exposures to Treasury and CIO within 
Corporate. The funds transfer pricing process considers the 
interest rate risk, liquidity risk and regulatory requirements 
of a business segment as if it were operating independently. 
This process is overseen by senior management and 
reviewed by the Firm’s Treasurer Committee.

Description of business segment reporting methodology 
Results of the business segments are intended to present 
each segment as if it were essentially a stand-alone 
business. The management reporting process that derives 
business segment results includes the allocation of certain 
income and expense items described in more detail below. 
The Firm also assesses the level of capital required for each 
line of business on at least an annual basis. The Firm 
periodically assesses the assumptions, methodologies and 
reporting classifications used for segment reporting, and 
further refinements may be implemented in future periods.

Revenue sharing 
When business segments join efforts to sell products and 
services to the Firm’s clients, the participating business 
segments may agree to share revenue from those 
transactions. Revenue is recognized in the segment 
responsible for the related product or service on a gross 
basis, with an allocation to the other segment(s) involved in 
the transaction. The segment results reflect these revenue-
sharing agreements.

60

JPMorgan Chase & Co./2018 Form 10-K

 
Debt expense and preferred stock dividend allocation
As part of the funds transfer pricing process, almost all of 
the cost of the credit spread component of outstanding 
unsecured long-term debt and preferred stock dividends is 
allocated to the reportable business segments, while the 
balance of the cost is retained in Corporate. The 
methodology to allocate the cost of unsecured long-term 
debt and preferred stock dividends to the business 
segments is aligned with the Firm’s process to allocate 
capital. The allocated cost of unsecured long-term debt is 
included in a business segment’s net interest income, and 
net income is reduced by preferred stock dividends to arrive 
at a business segment’s net income applicable to common 
equity. 

Business segment capital allocation 
The amount of capital assigned to each business is referred 
to as equity. On at least an annual basis, the assumptions 
and methodologies used in capital allocation are assessed 
and as a result, the capital allocated to lines of business 
may change. For additional information on business 
segment capital allocation, refer to Line of business equity 
on page 91.

Expense allocation
Where business segments use services provided by 
corporate support units, or another business segment, the 
costs of those services are allocated to the respective 
business segments. The expense is generally 
allocated based on the actual cost and use of services 
provided. In contrast, certain other costs related to 
corporate support units, or to certain technology and 
operations, are not allocated to the business segments and 
are retained in Corporate. Expense retained in Corporate 
generally includes parent company costs that would not be 
incurred if the segments were stand-alone businesses; 
adjustments to align corporate support units; and other 
items not aligned with a particular business segment. 

Segment Results – Managed Basis
Effective January 1, 2018, the Firm adopted several new accounting standards. Certain of the new accounting standards were 
applied retrospectively and, accordingly, prior period amounts were revised. For additional information, refer to Note 1.

Net income in 2018 for each of the business segments reflects the favorable impact of the reduction in the U.S. federal 
statutory income tax rate as a result of the TCJA. 

The following tables summarize the Firm’s results by segment for the periods indicated.

Year ended December 31,

Consumer & Community Banking

Corporate & Investment Bank

Commercial Banking

(in millions, except ratios)

2018

2017

2016

2018

2017

2016

2018

2017

2016

Total net revenue

$ 52,079

$ 46,485

$ 44,915

$ 36,448

$ 34,657

$ 35,340

$

9,059

$

8,605

$

7,453

Total noninterest expense

Pre-provision profit/(loss)

Provision for credit losses

Net income/(loss)

Return on equity (“ROE”)

27,835

24,244

4,753

14,852

28%

26,062

20,423

5,572

9,395

17%

24,905

20,010

4,494

9,714

18%

20,918

15,530

19,407

15,250

19,116

16,224

(60)

(45)

563

11,773

10,813

10,815

16%

14%

16%

3,386

5,673

129

4,237

20%

Year ended December 31,

Asset & Wealth Management

Corporate

(in millions, except ratios)

2018

2017

2016

2018

2017

2016

2018

3,327

5,278

(276)

3,539

17%

Total

2017

2,934

4,519

282

2,657

16%

2016

Total net revenue

$ 14,076

$ 13,835

$ 12,822

$

(128)

$ 1,140

$

(487)

$111,534

$104,722

$100,043

Total noninterest expense

10,353

10,218

Pre-provision profit/(loss)

3,723

3,617

Provision for credit losses

Net income/(loss)

Return on equity (“ROE”)

53

2,853

31%

39

2,337

25%

9,255

3,567

26

2,251

24%

902

(1,030)

(4)

501

639

—

(1,241)

(1,643)

 NM

 NM

462

(949)

(4)

(704)

NM

63,394

48,140

4,871

59,515

45,207

5,290

56,672

43,371

5,361

32,474

24,441

24,733

13%

10%

10%

The following sections provide a comparative discussion of the Firms results by segment as of or for the years ended 
December 31, 2018, 2017 and 2016.

JPMorgan Chase & Co./2018 Form 10-K

61

Management’s discussion and analysis

CONSUMER & COMMUNITY BANKING

Consumer & Community Banking offers services to
consumers and businesses through bank branches,
ATMs, digital (including online and mobile) and
telephone banking. CCB is organized into Consumer &
Business Banking (including Consumer Banking/Chase
Wealth Management and Business Banking), Home
Lending (including Home Lending Production, Home
Lending Servicing and Real Estate Portfolios) and Card,
Merchant Services & Auto. Consumer & Business
Banking offers deposit and investment products and
services to consumers, and lending, deposit, and cash
management and payment solutions to small
businesses. Home Lending includes mortgage
origination and servicing activities, as well as
portfolios consisting of residential mortgages and
home equity loans. Card, Merchant Services & Auto
issues credit cards to consumers and small businesses,
offers payment processing services to merchants, and
originates and services auto loans and leases.

Selected income statement data
Year ended December 31,

(in millions, except ratios)

2018

2017

2016

Revenue

Lending- and deposit-related fees $ 3,624

$ 3,431

$ 3,231

Asset management,
administration and
commissions

Mortgage fees and related

income

Card income

All other income

Noninterest revenue

Net interest income

Total net revenue

2,402

2,212

2,093

1,252

4,554

4,428

16,260

35,819

52,079

1,613

4,024

3,430

14,710

31,775

46,485

2,490

4,364

3,077

15,255

29,660

44,915

Provision for credit losses

4,753

5,572

4,494

Noninterest expense

Compensation expense(a)

Noncompensation expense(a)(b)

Total noninterest expense

Income before income tax

expense

10,534

17,301

27,835

10,133

15,929

26,062

9,697

15,208

24,905

19,491

14,851

15,516

Income tax expense

4,639

5,456

5,802

Net income

$ 14,852

$ 9,395

$ 9,714

Revenue by line of business

Consumer & Business Banking

$ 24,805

$ 21,104

$ 18,659

Home Lending

5,484

5,955

7,361

Card, Merchant Services & Auto

21,790

19,426

18,895

Mortgage fees and related

income details:

Net production revenue

Net mortgage servicing 
  revenue(c)

Mortgage fees and related

income

Financial ratios

Return on equity

Overhead ratio

268

984

636

977

853

1,637

$ 1,252

$ 1,613

$ 2,490

28%

53

17%

56

18%

55

Note: In the discussion and the tables which follow, CCB presents certain 
financial measures which exclude the impact of PCI loans; these are non-GAAP 
financial measures. 

(a)  Effective in the first quarter of 2018, certain operations staff were 

transferred from CCB to CB. The prior period amounts have been revised to 
conform with the current period presentation. For a further discussion of 
this transfer, refer to CB segment results on page 71.

(b)  Included operating lease depreciation expense of $3.4 billion, $2.7 billion 
and $1.9 billion for the years ended December 31, 2018, 2017 and 2016, 
respectively.

(c)  Included MSR risk management results of $(111) million, $(242) million 
and $217 million for the years ended December 31, 2018, 2017 and 
2016, respectively.

62

JPMorgan Chase & Co./2018 Form 10-K

2018 compared with 2017
Net income was $14.9 billion, an increase of 58%.
Net revenue was $52.1 billion, an increase of 12%.
Net interest income was $35.8 billion, up 13%, driven by:
•  higher deposit margins and growth in deposit balances in 

CBB, as well as margin expansion and higher loan balances 
in Card,

partially offset by
•  higher rates driving loan spread compression in Home 

Lending and Auto.

Noninterest revenue was $16.3 billion, up 11%, driven by:
•  higher auto lease volume, 
•  higher card income due to

–  lower new account origination costs, and higher merchant 

processing fees on higher volumes,

largely offset by
–  lower net interchange income reflecting higher rewards 

costs and partner payments, largely offset by higher card 
sales volumes. The rewards costs included an adjustment 
to the credit card rewards liability of approximately $330 
million in the second quarter of 2018, driven by an 
increase in redemption rate assumptions

•  higher deposit-related fees, as well as higher asset 

management fees reflecting an increase in client investment 
assets,

partially offset by 
•  lower net production revenue reflecting lower mortgage 

production margins and volumes, as well as the impact of a 
loan sale.

Refer to Note 15 for further information regarding changes in 
value of the MSR asset and related hedges, and mortgage fees 
and related income. 
Noninterest expense was $27.8 billion, up 7%, driven by:
•  investments in technology and marketing, and
•  higher auto lease depreciation.
The provision for credit losses was $4.8 billion, a decrease of 
15%, reflecting:
•  a decrease in the consumer, excluding credit card portfolio 

due to
–  lower net charge-offs in the residential real estate 

portfolio, largely driven by recoveries from loan sales, and

–  lower net charge-offs in the auto portfolio
partially offset by
–  a $250 million reduction in the allowance for loan losses 
in the residential real estate portfolio — PCI, reflecting 
continued improvement in home prices and lower 
delinquencies; the reduction was $75 million lower than 
the prior year for the residential real estate portfolio — 
non credit-impaired

•  the prior year included a net $218 million write-down 

recorded in connection with the sale of the student loan 
portfolio, and 

•  a decrease in the credit card portfolio due to

–  a $300 million addition to the allowance for loan losses, 

reflecting loan growth and higher loss rates, as 
anticipated; the addition was $550 million lower than the 
prior year,
largely offset by
–  higher net charge-offs due to seasoning of more recent 

vintages, as anticipated.

2017 compared with 2016
Net income was $9.4 billion, a decrease of 3%.
Net revenue was $46.5 billion, an increase of 3%.
Net interest income was $31.8 billion, up 7%, driven by: 
•  growth in deposit balances and higher deposit margins in 

CBB, as well as higher loan balances in Card, 

partially offset by 
•  loan spread compression from higher rates, including the 
impact of higher funding costs in Home Lending and Auto, 
and

•  the impact of the sale of the student loan portfolio.
Noninterest revenue was $14.7 billion, down 4%, driven by:
•  higher new account origination costs in Card, 
•  lower MSR risk management results,
•  the absence in the current year of a gain on the sale of Visa 

Europe interests,

•  lower net production revenue reflecting lower mortgage 

production margins and volumes, and

•  lower mortgage servicing revenue as a result of a lower level 

of third-party loans serviced

largely offset by 
•  higher auto lease volume and 
•  higher card- and deposit-related fees. 
Noninterest expense was $26.1 billion, up 5%, driven by:
•  higher auto lease depreciation, and
•  continued business growth
partially offset by
•  two items totaling $175 million included in the prior year 
related to liabilities from a merchant bankruptcy and 
mortgage servicing reserves.

The provision for credit losses was $5.6 billion, an increase of 
24%, reflecting:
•  $445 million of higher net charge-offs, primarily in the 

credit card portfolio due to growth in newer vintages which, 
as anticipated, have higher loss rates than the more 
seasoned portion of the portfolio, partially offset by a 
decrease in net charge-offs in the residential real estate 
portfolio reflecting continued improvement in home prices 
and delinquencies,

•  a $415 million higher addition to the allowance for credit 
losses related to the credit card portfolio driven by higher 
loss rates and loan growth, and a lower reduction in the 
allowance for the residential real estate portfolio 
predominantly driven by continued improvement in home 
prices and delinquencies, and

•  a net $218 million impact in connection with the sale of the 

student loan portfolio.

The sale of the student loan portfolio during 2017 did not have 
a material impact on the Firm’s Consolidated Financial 
Statements.

JPMorgan Chase & Co./2018 Form 10-K

63

Management’s discussion and analysis

Selected metrics
As of or for the year ended 
December 31,

Selected metrics
As of or for the year ended 
December 31,

(in millions, except headcount)

2018

2017

2016

(in millions, except ratio data)

2018

2017

2016

Selected balance sheet data

(period-end)

Total assets

Loans:

$ 557,441

$ 552,601

$ 535,310

Nonaccrual loans(a)(b)

$ 3,339

$ 4,084

$ 4,708

Credit data and quality

statistics

Consumer & Business Banking

Home equity

26,612

36,013

25,789

42,751

24,307

50,296

Residential mortgage

203,859

197,339

181,196

Home Lending

239,872

240,090

231,492

Card

Auto

Student

Total loans

Core loans

Deposits

Equity

Selected balance sheet data

(average)

Total assets

Loans:

156,632

149,511

141,816

63,573

66,242

—

—

65,814

7,057

486,689

481,632

470,486

434,466

415,167

382,608

678,854

659,885

618,337

51,000

51,000

51,000

$ 547,368

$ 532,756

$ 516,354

Consumer & Business Banking

Home equity

26,197

39,133

24,875

46,398

23,431

54,545

Residential mortgage

202,624

190,242

177,010

Home Lending

241,757

236,640

231,555

Card

Auto

Student

Total loans

Core loans

Deposits

Equity

145,652

140,024

131,165

64,675

—

65,395

2,880

63,573

7,623

478,281

469,814

457,347

419,066

393,598

361,316

670,388

640,219

586,637

51,000

51,000

51,000

(a)  Effective in the first quarter of 2018, certain operations staff were 

transferred from CCB to CB. The prior period amounts have been revised to 
conform with the current period presentation. For a further discussion of 
this transfer, refer to CB segment results on page 71.

(b)  During the third quarter of 2018, approximately 1,200 employees 

transferred from CCB to CIB as part of the reorganization of the Commercial 
Card business.

Headcount(a)(b)

129,518

133,721

132,384

90+ day delinquency rate -

Net charge-offs/(recoveries)(c)

Consumer & Business

Banking

Home equity

Residential mortgage

Home Lending

Card

Auto

Student

Total net charge-offs/

(recoveries)

Net charge-off/(recovery) 

rate(c)

Consumer & Business

Banking

Home equity(d)

Residential mortgage(d)

Home Lending(d)

Card

Auto

Student

Total net charge-offs/
(recovery) rate(d)

30+ day delinquency rate

236

(7)

(287)

(294)

257

63

(16)

47

4,518

4,123

243

—

331

498

(g)

257

184

14

198

3,442

285

162

$ 4,703

$ 5,256

(g) $ 4,344

0.90% 1.03 %

1.10%

(0.02)

(0.16)

(0.14)

3.10

0.38

—

0.18

(0.01)

0.02

2.95

0.51

NM

0.45

0.01

0.10

2.63

0.45

2.13

1.04

1.21

(g)

1.04

Home Lending(e)(f)

0.77% 1.19%

1.23%

Card

Auto

Student

1.83

0.93

—

1.80

0.89

—

1.61

1.19

1.60

0.81

(h)

Card

0.92

0.92

Allowance for loan losses

Consumer & Business

Banking

Home Lending, excluding

PCI loans

Home Lending — PCI loans(c)

Card

Auto

Student

$

796

$ 796

$

753

1,003

1,788

5,184

464

—

1,003

2,225

4,884

464

—

1,328

2,311

4,034

474

249

Total allowance for loan 

losses(c)

$ 9,235

$ 9,372

$ 9,149

(a)  Excludes PCI loans. The Firm is recognizing interest income on each pool of PCI 

loans as each of the pools is performing.

(b)  At December 31, 2018, 2017 and 2016, nonaccrual loans excluded mortgage 

loans 90 or more days past due and insured by U.S. government agencies of $2.6 
billion, $4.3 billion and $5.0 billion, respectively. At December 31, 2016, 
nonaccrual loans also excluded student loans insured by U.S. government 
agencies under the Federal Family Education Loan Program (“FFELP”) of $263 
million. These amounts have been excluded based upon the government 
guarantee.

(c)  Net charge-offs/(recoveries) and the net charge-off/(recovery) rates for the 

years ended December 31, 2018, 2017 and 2016, excluded $187 million, $86 
million and $156 million, respectively, of write-offs in the PCI portfolio. These 
write-offs decreased the allowance for loan losses for PCI loans. For further 

64

JPMorgan Chase & Co./2018 Form 10-K

information on PCI write-offs, refer to Summary of changes in the allowance for 
credit losses on page 121.

(d)  Excludes the impact of PCI loans. For the years ended December 31, 2018, 2017 

and 2016, the net charge-off/(recovery) rates including the impact of PCI loans 
were as follows: (1) home equity of (0.02)%, 0.14% and 0.34%, respectively; 
(2) residential mortgage of (0.14)%, (0.01)% and 0.01%, respectively; (3) 
Home Lending of (0.12)%, 0.02% and 0.09%, respectively; and (4) total CCB of 
0.98%, 1.12% and 0.95%, respectively.

(e)  At December 31, 2018, 2017 and 2016, excluded mortgage loans insured by 
U.S. government agencies of $4.1 billion, $6.2 billion and $7.0 billion, 
respectively, that are 30 or more days past due. These amounts have been 
excluded based upon the government guarantee.

(f)  Excludes PCI loans. The 30+ day delinquency rate for PCI loans was 9.16%, 
10.13% and 9.82% at December 31, 2018, 2017 and 2016, respectively.
(g)  Excluding net charge-offs of $467 million related to the student loan portfolio 
transfer, the total net charge-off rates for the full year 2017 would have been 
1.10%.

(h)  Excluded student loans insured by U.S. government agencies under FFELP of 
$468 million at December 31, 2016 that are 30 or more days past due. This 
amount has been excluded based upon the government guarantee.

Selected metrics
As of or for the year ended
December 31,

(in billions, except ratios and
where otherwise noted)

Business Metrics

2018

2017

2016

CCB households (in millions)(a)
Number of branches

61.7

5,036

61.1

5,130

60.5

5,258

Active digital customers 

(in thousands)(b)

Active mobile customers 

(in thousands)(c)

Debit and credit card sales

volume

Consumer & Business Banking

49,254

46,694

43,836

33,260

30,056

26,536

$ 1,016.9

$

916.9

$

821.6

Average deposits

Deposit margin

$

656.5

$

625.6

$

570.8

2.38%

1.98%

1.81%

Business banking origination

volume

$

6.7

$

7.3

$

7.3

Client investment assets

282.5

273.3

234.5

Home Lending

Mortgage origination volume

by channel

Retail

Correspondent

Total mortgage 

origination volume(d)

Total loans serviced 

(period-end)

Third-party mortgage loans

serviced (period-end)

MSR carrying value
  (period-end)

Ratio of MSR carrying value
(period-end) to third-party
mortgage loans serviced
(period-end)

$

$

$

38.3

41.1

79.4

789.8

$

$

$

40.3

57.3

97.6

816.1

$

$

$

44.3

59.3

103.6

846.6

519.6

553.5

591.5

6.1

6.0

6.1

1.17%

1.08%

1.03%

MSR revenue multiple(e)

3.34x

3.09x

2.94x

Card, excluding Commercial Card

Credit card sales volume

$

692.4

$

622.2

$

545.4

New accounts opened 

(in millions)

Card Services

Net revenue rate

Merchant Services

7.8

8.4

10.4

11.27%

10.57%

11.29%

Merchant processing volume

$ 1,366.1

$ 1,191.7

$ 1,063.4

Auto

Loan and lease origination

volume

Average Auto operating lease

assets

$

31.8

$

33.3

$

35.4

18.8

15.2

11.0

(a)  The prior period amounts have been revised to conform with the current period 

presentation.

(b)  Users of all web and/or mobile platforms who have logged in within the past 90 

days.

(c)  Users of all mobile platforms who have logged in within the past 90 days.
(d)  Firmwide mortgage origination volume was $86.9 billion, $107.6 billion and 
$117.4 billion for the years ended December 31, 2018, 2017 and 2016, 
respectively.

(e)  Represents the ratio of MSR carrying value (period-end) to third-party mortgage 
loans serviced (period-end) divided by the ratio of loan servicing-related revenue 
to third-party mortgage loans serviced (average).

JPMorgan Chase & Co./2018 Form 10-K

65

Management’s discussion and analysis

CORPORATE & INVESTMENT BANK

The Corporate & Investment Bank, which consists of
Banking and Markets & Investor Services, offers a
broad suite of investment banking, market-making,
prime brokerage, and treasury and securities products
and services to a global client base of corporations,
investors, financial institutions, government and
municipal entities. Banking offers a full range of
investment banking products and services in all major
capital markets, including advising on corporate
strategy and structure, capital-raising in equity and
debt markets, as well as loan origination and
syndication. Banking also includes Treasury Services,
which provides transaction services, consisting of cash
management and liquidity solutions. Markets &
Investor Services is a global market-maker in cash
securities and derivative instruments, and also offers
sophisticated risk management solutions, prime
brokerage, and research. Markets & Investor Services
also includes Securities Services, a leading global
custodian which provides custody, fund accounting and
administration, and securities lending products
principally for asset managers, insurance companies
and public and private investment funds.

Effective January 1, 2018, the Firm adopted several new 
accounting standards; the guidance which had the most 
significant impact on the CIB segment results was revenue 
recognition, and recognition and measurement of financial 
assets. The revenue recognition guidance was applied 
retrospectively and, accordingly, prior period amounts were 
revised. For additional information, refer to Note 1.

Selected income statement data
Year ended December 31,

(in millions)

Revenue

2018

2017

2016

Investment banking fees

$

7,473

$

7,356

$

6,548

Principal transactions

Lending- and deposit-related fees

Asset management,

administration and commissions

All other income

Noninterest revenue

Net interest income

Total net revenue(a)(b)

12,271

1,497

4,488

1,239

26,968

9,480

36,448

10,873

1,531

4,207

572

24,539

10,118

34,657

11,089

1,581

4,062

1,169

24,449

10,891

35,340

Provision for credit losses

(60)

(45)

563

Noninterest expense

Compensation expense

Noncompensation expense

Total noninterest expense

Income before income tax

expense

Income tax expense

Net income(a)

66

10,215

10,703

20,918

9,531

9,876

9,540

9,576

19,407

19,116

15,590

15,295

15,661

3,817

4,482

4,846

$ 11,773

$ 10,813

$ 10,815

(a)  The full year 2017 results reflect the impact of the enactment of the TCJA 

including a decrease to net revenue of $259 million and a benefit to net 
income of $141 million. For additional information related to the impact of 
the TCJA, refer to Note 24.

(b)  Included tax-equivalent adjustments, predominantly due to income tax 

credits related to alternative energy investments; income tax credits and 
amortization of the cost of investments in affordable housing projects; and 
tax-exempt income from municipal bonds of $1.7 billion, $2.4 billion and 
$2.0 billion for the years ended December 31, 2018, 2017 and 2016, 
respectively.

Selected income statement data
Year ended December 31,

(in millions, except ratios)

2018

2017

2016

Financial ratios

Return on equity

Overhead ratio

Compensation expense as
percentage of total net 
revenue

Revenue by business

Investment Banking

Treasury Services

Lending

Total Banking

Fixed Income Markets

Equity Markets

Securities Services

16%

57

14%

56

16%

54

28

28

27

$ 6,987

$ 6,852

$ 6,074

4,697

1,298

12,982

12,706

6,888

4,245

4,172

1,429

12,453

12,812

5,703

3,917

3,643

1,208

10,925

15,259

5,740

3,591

Credit Adjustments & Other(a)

(373)

(228)

(175)

Total Markets & Investor 

Services

23,466

22,204

24,415

Total net revenue

$36,448

$34,657

$ 35,340

(a)  Consists primarily of credit valuation adjustments (“CVA”) managed 

centrally within CIB and funding valuation adjustments (“FVA”) on 
derivatives. Results are primarily reported in principal transactions 
revenue. Results are presented net of associated hedging activities and net 
of CVA and FVA amounts allocated to Fixed Income Markets and Equity 
Markets. For additional information, refer to Notes 2, 3 and 23.

2018 compared with 2017
Net income was $11.8 billion, up 9%.

Net revenue was $36.4 billion, up 5%.

Banking revenue was $13.0 billion, up 4%. Investment 
Banking revenue was $7.0 billion, up 2% compared to a 
strong prior year, predominantly driven by higher advisory 
and equity underwriting fees, predominantly offset by lower 
debt underwriting fees. The Firm maintained its #1 ranking 
for Global Investment Banking fees with overall share gains, 
according to Dealogic. Advisory fees were $2.5 billion, up 
17%, driven by a higher number of large completed 
transactions. Equity underwriting fees were $1.7 billion, up 
15% driven by a higher share of fees reflecting strong 
performance across products. Debt underwriting fees were 
$3.3 billion, down 12%, compared to a strong prior year, 
primarily driven by declines in industry-wide fee levels. 
Treasury Services revenue was $4.7 billion, up 13%, driven 
by the impact of higher interest rates and growth in 
operating deposits as well as higher fees on increased 
payments volume. Lending revenue was $1.3 billion, down 

JPMorgan Chase & Co./2018 Form 10-K

9%, driven by lower net interest income primarily reflecting 
a change in the portfolio mix and overall spread 
compression, and higher gains in the prior year on 
securities received from restructurings.

Markets & Investor Services revenue was $23.5 billion, up 
6%. The results included a reduction of approximately 
$620 million in tax-equivalent adjustments as a result of 
the TCJA, and approximately $500 million of fair value 
gains in the first quarter of 2018 related to the adoption of 
the new recognition and measurement accounting guidance 
for certain equity investments previously held at cost. Prior 
year results included a reduction of $259 million resulting 
from the enactment of the TCJA. Fixed Income Markets 
revenue was $12.7 billion, down 1%. Excluding the impact 
of the TCJA and fair value gains mentioned above, Fixed 
Income Markets revenue was down 2%. Rates and Credit 
revenue declined reflecting challenging market conditions 
in the fourth quarter of 2018 while lower revenue in Fixed 
Income Financing was driven by compressed margins. This 
decline was predominantly offset by strong performance 
including higher client activity in Currencies & Emerging 
Markets, and higher Commodities revenue compared to a 
challenging prior year. Equity Markets revenue was $6.9 
billion, up 21%, or up 18% excluding the fair value loss of 
$143 million on a margin loan to a single client in the prior 
year, driven by strength across derivatives, prime brokerage 
and cash equities, reflecting strong client activity. Securities 
Services revenue was $4.2 billion, up 8%, driven by fee 
growth, higher interest rates and operating deposit growth 
partially offset by the impact of a business exit. Credit 
Adjustments & Other was a loss of $373 million, largely 
driven by higher funding spreads on derivatives.

The provision for credit losses was a benefit of $60 million, 
driven by a reduction in the allowance for credit losses in 
the first quarter of 2018 related to a single name in the Oil 
& Gas portfolio, predominantly offset by other net portfolio 
activity, which includes additions to the allowance for credit 
losses from select client downgrades. The prior year was a 
benefit of $45 million primarily driven by a net reduction in 
the allowance for credit losses in the Oil & Gas and Metals & 
Mining portfolios partially offset by a net increase in the 
allowance for credit losses for a single client.

Noninterest expense was $20.9 billion, up 8%, 
predominantly driven by investments in technology and 
bankers, higher performance-related compensation 
expense, volume-related transaction costs, and legal 
expense.

2017 compared with 2016
Net income was $10.8 billion, flat compared with the prior 
year, reflecting lower net revenue and higher noninterest 
expense, offset by a lower provision for credit losses, and a 
tax benefit resulting from the vesting of employee share-
based awards. The current year included a $141 million 
benefit to net income as a result of the enactment of the 
TCJA.

Net revenue was $34.7 billion, down 2%.

Banking revenue was $12.5 billion, up 14% compared with 
the prior year. Investment banking revenue was $6.9 billion, 
up 13% from the prior year, driven by higher debt and 
equity underwriting fees. The Firm maintained its #1 
ranking for Global Investment Banking fees, according to 
Dealogic. Debt underwriting fees were $3.7 billion, up 16% 
driven by a higher share of fees and an overall increase in 
industry-wide fees; the Firm maintained its #1 ranking 
globally in fees across high-grade, high-yield, and loan 
products. Equity underwriting fees were $1.5 billion, up 
21% driven by growth in industry-wide issuance including a 
strong IPO market; the Firm ranked #2 in equity 
underwriting fees globally. Advisory fees were $2.2 billion, 
up 2%; the Firm maintained its #2 ranking for M&A. 
Treasury Services revenue was $4.2 billion, up 15%, driven 
by the impact of higher interest rates and growth in 
operating deposits. Lending revenue was $1.4 billion, up 
18% from the prior year, reflecting lower fair value losses 
on hedges of accrual loans. 

Markets & Investor Services revenue was $22.2 billion, 
down 9% from the prior year. Fixed Income Markets 
revenue was $12.8 billion, down 16%, as lower revenue 
across products was driven by sustained low volatility, 
tighter credit spreads, and the impact from the TCJA on tax-
oriented investments of $259 million, against a strong prior 
year. Equity Markets revenue was $5.7 billion, down 1% 
from the prior year, and included a fair value loss of $143 
million on a margin loan to a single client. Excluding the fair 
value loss, Equity Markets revenue was higher driven by 
higher revenue in Prime Services and cash equities, 
partially offset by lower revenue in derivatives. Securities 
Services revenue was $3.9 billion, up 9%, driven by the 
impact of higher interest rates and deposit growth, as well 
as higher asset-based fees driven by higher market levels. 
Credit Adjustments & Other was a loss of $228 million, 
driven by valuation adjustments.

The provision for credit losses was a benefit of $45 million, 
which included a net reduction in the allowance for credit 
losses driven by the Oil & Gas and Metals & Mining 
portfolios partially offset by a net increase in the allowance 
for credit losses for a single client. The prior year was an 
expense of $563 million, which included an addition to the 
allowance for credit losses driven by the Oil & Gas and 
Metals & Mining portfolios.

Noninterest expense was $19.4 billion, up 2% compared 
with the prior year.

JPMorgan Chase & Co./2018 Form 10-K

67

Management’s discussion and analysis

Selected metrics

As of or for the year ended 
December 31,
(in millions, except headcount)

Selected balance sheet data

(period-end)

Assets

Loans:

2018

2017

2016

$ 903,051

$ 826,384

$ 803,511

Loans retained(a)

129,389

108,765

111,872

Loans held-for-sale and

loans at fair value

Total loans

Core loans

Equity

Selected balance sheet data

(average)

Assets

Trading assets-debt and equity

instruments

Trading assets-derivative

receivables

Loans:

13,050

4,321

3,781

142,439

113,086

115,653

142,122

112,754

115,243

70,000

70,000

64,000

$ 922,758

$ 857,060

$ 815,321

349,169

342,124

300,606

60,552

56,466

63,387

Loans retained(a)

114,417

108,368

111,082

Loans held-for-sale and

loans at fair value

Total loans

Core loans

Equity

Headcount(b)

6,412

4,995

3,812

120,829

113,363

114,894

120,560

113,006

114,455

70,000

70,000

64,000

54,480

51,181

48,748

(a)  Loans retained includes credit portfolio loans, loans held by 

consolidated Firm-administered multi-seller conduits, trade finance 
loans, other held-for-investment loans and overdrafts.

(b)  During the third quarter of 2018 approximately 1,200 employees 
transferred from CCB to CIB as part of the reorganization of the 
Commercial Card business.

Investment banking fees

(in millions)

Advisory

Equity underwriting

Debt underwriting(a)

Total investment banking fees

(a)  Includes loan syndications.

Selected metrics

As of or for the year ended 
December 31, 
(in millions, except ratios)

Credit data and quality

statistics

Net charge-offs/
(recoveries)

Nonperforming assets:

Nonaccrual loans:

Nonaccrual loans 

retained(a)

Nonaccrual loans held-
for-sale and loans at 
fair value

Total nonaccrual loans

Derivative receivables

Assets acquired in loan

satisfactions

Total nonperforming

assets

Allowance for credit losses:

Allowance for loan

losses

Allowance for lending-
related commitments

Total allowance for credit

losses

Net charge-off/(recovery) 

rate(b)

Allowance for loan losses to 

period-end loans 
retained

Allowance for loan losses to 
period-end loans retained, 
excluding trade finance 
and conduits(c)

Allowance for loan losses to 

nonaccrual loans 
retained(a)

Nonaccrual loans to total

period-end loans

2018

2017

2016

$

93

$

71

$

168

443

220

663

60

57

780

812

—

812

130

85

1,027

467

109

576

223

79

878

1,199

1,379

1,420

754

727

801

1,953

2,106

2,221

0.08%

0.07%

0.15%

0.93

1.27

1.27

1.24

1.92

1.86

271

0.47

170

0.72

304

0.50

(a)  Allowance for loan losses of $174 million, $316 million and $113 
million were held against these nonaccrual loans at December 31, 
2018, 2017 and 2016, respectively.

(b)  Loans held-for-sale and loans at fair value were excluded when 

calculating the net charge-off/(recovery) rate.

(c)  Management uses allowance for loan losses to period-end loans 

retained, excluding trade finance and conduits, a non-GAAP financial 
measure, to provide a more meaningful assessment of CIB’s allowance 
coverage ratio.

Year ended December 31,

2018

2017

2016

$

$

2,509

$

2,150

$

1,684

3,280

1,468

3,738

7,473

$

7,356

$

2,110

1,213

3,225

6,548

68

JPMorgan Chase & Co./2018 Form 10-K

League table results – wallet share

Year ended
December 31,
Based on fees(a)
Long-term debt(b)

Global
U.S.

Equity and equity-related

Global(c)
U.S.
M&A(d)

Global
U.S.

Loan syndications

Global
U.S.

Global investment banking fees (e)

2018

2017

2016

Rank

Share

Rank

Share

Rank

Share

#1
1

7.3% #1
2

11.2

7.8% #1
1

11.1

6.8%

11.1

1
1

2
2

1
1
#1

9.1
12.3

8.9
9.1

2
1

2
2

7.1
11.6

8.4
9.1

1
1

2
2

7.4
13.4

8.3
9.8

9.5
12.1

1
1
8.7% #1

9.3
11.0

1
2
8.1% #1

9.3
11.9

7.9%

(a)  Source: Dealogic as of January 1, 2019. Reflects the ranking of revenue wallet and market share.
(b)  Long-term debt rankings include investment-grade, high-yield, supranationals, sovereigns, agencies, covered bonds, asset-backed securities (“ABS”) and mortgage-

backed securities (“MBS”); and exclude money market, short-term debt, and U.S. municipal securities.

(c)  Global equity and equity-related ranking includes rights offerings and Chinese A-Shares.
(d)  Global M&A reflects the removal of any withdrawn transactions. U.S. M&A revenue wallet represents wallet from client parents based in the U.S.
(e)  Global investment banking fees exclude money market, short-term debt and shelf deals.

Markets revenue
The following table summarizes select income statement 
data for the Markets businesses. Markets includes both 
Fixed Income Markets and Equity Markets. Markets revenue 
comprises principal transactions, fees, commissions and 
other income, as well as net interest income. The Firm 
assesses its Markets business performance on a total 
revenue basis, as offsets may occur across revenue line 
items. For example, securities that generate net interest 
income may be risk-managed by derivatives that are 
recorded in principal transactions revenue. For a 
description of the composition of these income statement 
line items, refer to Notes 6 and 7. 

Principal transactions reflects revenue on financial 
instruments and commodities transactions that arise from 
client-driven market making activity. Principal transactions 
revenue includes amounts recognized upon executing new 
transactions with market participants, as well as “inventory-
related revenue”, which is revenue recognized from gains 
and losses on derivatives and other instruments that the 

Firm has been holding in anticipation of, or in response to, 
client demand, and changes in the fair value of instruments 
used by the Firm to actively manage the risk exposure 
arising from such inventory. Principal transactions revenue 
recognized upon executing new transactions with market 
participants is driven by many factors including the level of 
client activity, the bid-offer spread (which is the difference 
between the price at which a market participant is willing to 
sell an instrument to the Firm and the price at which 
another market participant is willing to buy it from the 
Firm, and vice versa), market liquidity and volatility. These 
factors are interrelated and sensitive to the same factors 
that drive inventory-related revenue, which include general 
market conditions, such as interest rates, foreign exchange 
rates, credit spreads, and equity and commodity prices, as 
well as other macroeconomic conditions.  

For the periods presented below, the predominant source of 
principal transactions revenue was the amount recognized 
upon executing new transactions.

2018

2017

2016

Year ended December 31, 
(in millions, except where 
otherwise noted)

Fixed
Income
Markets

Equity
Markets

Total
Markets

Fixed
Income
Markets

Equity
Markets

Total
Markets

Fixed
Income
Markets

Equity
Markets

Total
Markets

Principal transactions
Lending- and deposit-related fees
Asset management,

administration and commissions

All other income

Noninterest revenue

Net interest income(a)
Total net revenue

Loss days(b)

$

7,560 $
197

5,566 $ 13,126
203

6

$

7,393 $
191

3,855 $ 11,248
197

6

$

8,347 $
220

3,130 $ 11,477
222

2

410

1,794

2,204

390

1,635

2,025

388

1,551

1,939

952
9,119
3,587
$ 12,706 $

974
22
16,507
7,388
(500)
3,087
6,888 $ 19,594

436
8,410
4,402
$ 12,812 $

(21)
5,475
228

415
13,885
4,630
5,703 $ 18,515

1,014
9,969
5,290
$ 15,259 $

1,027
13
14,665
4,696
1,044
6,334
5,740 $ 20,999

5

4

0

(a)  Declines in Markets net interest income in 2018 and 2017 were driven by higher funding costs.
(b)  Loss days represent the number of days for which Markets posted losses. The loss days determined under this measure differ from the disclosure of daily 

market risk-related gains and losses for the Firm in the value-at-risk (“VaR”) back-testing discussion on pages 126-128.

JPMorgan Chase & Co./2018 Form 10-K

69

Management’s discussion and analysis

Selected metrics
As of or for the year ended 
December 31, 
(in millions, except where otherwise noted)

Assets under custody (“AUC”) by asset class (period-end) (in billions):

Fixed Income

Equity

Other(a)

Total AUC

Client deposits and other third party liabilities (average)(b)

2018

2017

2016

$

$

$

12,440

$

13,043

$

8,078

2,699

23,217

434,422

$

$

7,863

2,563

23,469

408,911

$

$

12,166

6,428

1,926

20,520

376,287

(a)  Consists of mutual funds, unit investment trusts, currencies, annuities, insurance contracts, options and other contracts.
(b)  Client deposits and other third party liabilities pertain to the Treasury Services and Securities Services businesses.

International metrics
Year ended December 31,

(in millions, except where
otherwise noted)

Total net revenue(a)

2018

2017

2016

Europe/Middle East/Africa

$ 12,102

$ 11,328

$ 10,786

Asia/Pacific

Latin America/Caribbean

Total international net revenue

North America

Total net revenue

5,219

1,394

18,715

17,733

4,525

1,125

16,978

17,679

4,915

1,225

16,926

18,414

$ 36,448

$ 34,657

$ 35,340

Loans retained (period-end)(a)

Europe/Middle East/Africa

$ 26,524

$ 25,931

$ 26,696

Asia/Pacific

Latin America/Caribbean

Total international loans

North America

16,778

15,248

5,060

48,362

81,027

6,546

47,725

61,040

14,508

7,607

48,811

63,061

Total loans retained

$129,389

$108,765

$ 111,872

Client deposits and other third-
party liabilities (average)(a)(b)

Europe/Middle East/Africa

$162,846

$154,582

$ 135,979

Asia/Pacific

Latin America/Caribbean

82,867

26,668

76,744

25,419

68,110

22,914

Total international

$272,381

$256,745

$ 227,003

North America

162,041

152,166

149,284

Total client deposits and other

third-party liabilities

$434,422

$408,911

$ 376,287

AUC (period-end)(a)
(in billions)

North America

All other regions

Total AUC

$ 14,359

$ 13,971

$ 12,290

8,858

9,498

8,230

$ 23,217

$ 23,469

$ 20,520

(a)  Total net revenue is based predominantly on the domicile of the client 
or location of the trading desk, as applicable. Loans outstanding 
(excluding loans held-for-sale and loans at fair value), client deposits 
and other third-party liabilities, and AUC are based predominantly on 
the domicile of the client.

(b)  Client deposits and other third party liabilities pertain to the Treasury 

Services and Securities Services businesses.

70

JPMorgan Chase & Co./2018 Form 10-K

COMMERCIAL BANKING

Commercial Banking delivers extensive industry
knowledge, local expertise and dedicated service to
U.S. and U.S. multinational clients, including
corporations, municipalities, financial institutions and
nonprofit entities with annual revenue generally
ranging from $20 million to $2 billion. In addition, CB
provides financing to real estate investors and owners.
Partnering with the Firm’s other businesses, CB
provides comprehensive financial solutions, including
lending, treasury services, investment banking and
asset management to meet its clients’ domestic and
international financial needs.

Selected income statement data
Year ended December 31,
(in millions)

2018

2017

2016

Revenue

Lending- and deposit-related fees
Asset management, administration

and commissions
All other income(a)
Noninterest revenue

Net interest income
Total net revenue(b)

$

870

$

919

$

917

73

1,400

2,343

6,716

9,059

68

1,535

2,522

6,083

8,605

69

1,334

2,320

5,133

7,453

Provision for credit losses

129

(276)

282

Noninterest expense
Compensation expense(c)
Noncompensation expense(c)
Total noninterest expense

Income before income tax expense

Income tax expense

Net income

1,694

1,692

3,386

5,544

1,307

1,534

1,793

3,327

5,554

2,015

1,396

1,538

2,934

4,237

1,580

$ 4,237

$ 3,539

$ 2,657

(a)  Includes revenue from investment banking products and commercial 

card transactions.

(b)  Total net revenue included tax-equivalent adjustments from income tax 

credits related to equity investments in designated community 
development entities that provide loans to qualified businesses in low-
income communities, as well as tax-exempt income related to 
municipal financing activities of $444 million, $699 million and $505 
million for the years ended December 31, 2018, 2017 and 2016, 
respectively. The decrease in taxable-equivalent adjustments reflects 
the impact of TCJA.

(c)  Effective in the first quarter of 2018, certain Operations and 

Compliance staff were transferred from CCB and Corporate, 
respectively, to CB. As a result, expense for this staff is now reflected in 
CB’s compensation expense with a corresponding adjustment for 
expense allocations reflected in noncompensation expense. CB’s, 
Corporate’s and CCB’s previously reported headcount, compensation 
expense and noncompensation expense have been revised to reflect 
this transfer.

2018 compared with 2017 
Net income was $4.2 billion, an increase of 20%.

Net revenue was $9.1 billion, an increase of 5%. Net 
interest income was $6.7 billion, an increase of 10%, 
reflecting higher deposit margins and loan growth, partially 
offset by lower loan spreads. Noninterest revenue was $2.3 
billion, a decrease of 7%, reflecting lower Community 
Development Banking revenue, which was also impacted by 
the absence of the TCJA benefit in the prior year, and lower 
deposit fees, partially offset by higher investment banking 
revenue.

Noninterest expense was $3.4 billion, an increase of 2%,  
with continued investments in banker coverage and 
technology in the current year predominantly offset by the 
absence of an impairment on certain leased equipment in 
the prior year.

The provision for credit losses was an expense of $129 
million, driven by select client downgrades. The prior year 
provision for credit losses was a benefit of $276 million.

2017 compared with 2016
Net income was $3.5 billion, an increase of 33%, driven by 
higher net revenue and a lower provision for credit losses, 
partially offset by higher noninterest expense.

Net revenue was $8.6 billion, an increase of 15%. Net 
interest income was $6.1 billion, an increase of 19%, 
driven by higher deposit spreads and loan growth. 
Noninterest revenue was $2.5 billion, an increase of 9%, 
predominantly driven by higher Community Development 
Banking revenue, including a $115 million benefit for the 
impact of the TCJA on certain investments, and higher 
investment banking revenue. 

Noninterest expense was $3.3 billion, an increase of 13% 
driven by hiring of bankers and business-related support 
staff, investments in technology, and an impairment of 
approximately $130 million on certain leased equipment, 
the majority of which was sold subsequent to year-end.  

The provision for credit losses was a benefit of $276 
million, driven by net reductions in the allowance for credit
losses, including in the Oil & Gas, Natural Gas Pipelines and 
Metals & Mining portfolios. The prior year provision for 
credit losses was $282 million driven by downgrades in the 
Oil & Gas portfolio and select client downgrades in other 
industries.

JPMorgan Chase & Co./2018 Form 10-K

71

Management’s discussion and analysis

CB product revenue consists of the following:

Lending includes a variety of financing alternatives, which 
are primarily provided on a secured basis; collateral 
includes receivables, inventory, equipment, real estate or 
other assets. Products include term loans, revolving lines of 
credit, bridge financing, asset-based structures, leases, and 
standby letters of credit.

Treasury services includes revenue from a broad range of 
products and services that enable CB clients to manage 
payments and receipts, as well as invest and manage funds.

Investment banking includes revenue from a range of 
products providing CB clients with sophisticated capital-
raising alternatives, as well as balance sheet and risk 
management tools through advisory, equity underwriting, 
and loan syndications. Revenue from Fixed Income and 
Equity Markets products used by CB clients is also included. 

Other product revenue primarily includes tax-equivalent 
adjustments generated from Community Development 
Banking activities and certain income derived from principal 
transactions.

CB is divided into four primary client segments: Middle
Market Banking, Corporate Client Banking, Commercial
Term Lending, and Real Estate Banking.

Middle Market Banking covers corporate, municipal and 
nonprofit clients, with annual revenue generally ranging 
between $20 million and $500 million.

Corporate Client Banking covers clients with annual 
revenue generally ranging between $500 million and $2 
billion and focuses on clients that have broader investment 
banking needs.

Commercial Term Lending primarily provides term 
financing to real estate investors/owners for multifamily 
properties as well as office, retail and industrial properties. 

Real Estate Banking provides full-service banking to 
investors and developers of institutional-grade real estate 
investment properties.

Other primarily includes lending and investment-related 
activities within the Community Development Banking 
business.

Selected income statement data (continued)
Year ended December 31,
(in millions, except ratios)

2018

2017

2016

Revenue by product

Lending

Treasury services
Investment banking(a)
Other

Total Commercial Banking net

revenue

$ 4,049

$ 4,094

$ 3,795

4,074

3,444

2,797

852

84

805

262

785

76

$ 9,059

$ 8,605

$ 7,453

Investment banking revenue, gross(b) $ 2,491

$ 2,385

$ 2,331

Revenue by client segment

Middle Market Banking

Corporate Client Banking

Commercial Term Lending

Real Estate Banking

Other

Total Commercial Banking net

revenue

Financial ratios

Return on equity

Overhead ratio

$ 3,708

$ 3,341

$ 2,848

2,984

1,366

681

320

2,727

1,454

604

479

2,429

1,408

456

312

$ 9,059

$ 8,605

$ 7,453

20%

37

17%

39

16%

39

(a)  Includes total Firm revenue from investment banking products sold to 

CB clients, net of revenue sharing with the CIB.

(b)  Represents total Firm revenue from investment banking products sold 
to CB clients. As a result of the adoption of the revenue recognition 
guidance, prior period amounts have been revised to conform with the 
current period presentation. For additional information, refer to Note 
1.

72

JPMorgan Chase & Co./2018 Form 10-K

Selected metrics
As of or for the year ended
December 31, (in millions, except
ratios)

Credit data and quality statistics

2018

2017

2016

Net charge-offs/(recoveries)

$

53

$

39

$

163

Nonperforming assets

Nonaccrual loans:

Nonaccrual loans retained(a)

Nonaccrual loans held-for-sale

and loans at fair value

Total nonaccrual loans

Assets acquired in loan

satisfactions

Total nonperforming assets

Allowance for credit losses:

511

—

511

2

513

617

—

617

3

620

1,149

—

1,149

1

1,150

Allowance for loan losses

2,682

2,558

2,925

Allowance for lending-related

commitments

Total allowance for credit losses

254

2,936

300

2,858

248

3,173

Net charge-off/(recovery) rate(b)

0.03%

0.02%

0.09%

Allowance for loan losses to 
period-end loans retained

Allowance for loan losses to 
nonaccrual loans retained(a)

Nonaccrual loans to period-end

total loans

1.31

1.26

525

415

0.25

0.30

1.55

255

0.61

(a)  Allowance for loan losses of $92 million, $92 million and $155 million 
was held against nonaccrual loans retained at December 31, 2018, 
2017 and 2016, respectively.

(b)  Loans held-for-sale and loans at fair value were excluded when 

calculating the net charge-off/(recovery) rate.

Selected metrics
As of or for the year ended
December 31, (in millions,
except headcount)

Selected balance sheet data

(period-end)

Total assets

Loans:

2018

2017

2016

$ 220,229

$ 221,228

$ 214,341

Loans retained

204,219

202,400

188,261

Loans held-for-sale and

loans at fair value

Total loans

Core loans

Equity

Period-end loans by client

segment

1,978

1,286

734

$ 206,197

$ 203,686

$ 188,995

206,039

203,469

188,673

20,000

20,000

16,000

Middle Market Banking

$ 56,656

$ 56,965

$ 53,929

Corporate Client Banking

Commercial Term Lending

Real Estate Banking

Other

Total Commercial Banking

loans

Selected balance sheet data

(average)

Total assets

Loans:

48,343

76,720

17,563

6,915

46,963

74,901

17,796

7,061

43,027

71,249

14,722

6,068

$ 206,197

$ 203,686

$ 188,995

$ 218,259

$ 217,047

$ 207,532

Loans retained

204,243

197,203

178,670

Loans held-for-sale and

loans at fair value

Total loans

Core loans

Client deposits and other
third-party liabilities

Equity

Average loans by client

segment

1,258

909

723

$ 205,501

$ 198,112

$ 179,393

205,320

197,846

178,875

170,901

177,018

174,396

20,000

20,000

16,000

Middle Market Banking

$ 57,092

$ 55,474

$ 52,242

Corporate Client Banking

Commercial Term Lending

Real Estate Banking

Other

Total Commercial Banking

loans

47,780

75,694

17,808

7,127

46,037

73,428

16,525

6,648

41,756

66,700

13,063

5,632

$ 205,501

$ 198,112

$ 179,393

Headcount(a)

11,042

10,061

9,352

(a)  Effective in the first quarter of 2018, certain Operations and 

Compliance staff were transferred from CCB and Corporate, 
respectively, to CB. The prior period amounts have been revised to 
conform with the current period presentation. For a further discussion 
of this transfer, refer to page 71, Selected income statement data, 
footnote (c).

JPMorgan Chase & Co./2018 Form 10-K

73

Management’s discussion and analysis

ASSET & WEALTH MANAGEMENT

Asset & Wealth Management, with client assets of $2.7
trillion, is a global leader in investment and wealth
management. AWM clients include institutions, high-
net-worth individuals and retail investors in many
major markets throughout the world. AWM offers
investment management across most major asset
classes including equities, fixed income, alternatives
and money market funds. AWM also offers multi-asset
investment management, providing solutions for a
broad range of clients’ investment needs. For Wealth
Management clients, AWM also provides retirement
products and services, brokerage and banking services
including trusts and estates, loans, mortgages and
deposits. The majority of AWM’s client assets are in
actively managed portfolios.

Effective  January  1,  2018,  the  Firm  adopted  several  new 
accounting  standards;  the  guidance  which  had  the  most 
significant impact on the AWM segment results was revenue 
recognition.  The  revenue  recognition  guidance  was  applied 
retrospectively  and,  accordingly,  prior  period  amounts  were 
revised. For additional information, refer to Note 1.

Selected income statement data
Year ended December 31,
(in millions, except ratios 
and headcount)

2018

2017

2016

Revenue

Asset management, administration

and commissions

All other income

Noninterest revenue

Net interest income

Total net revenue

$10,171

$ 9,856

$ 9,187

368

600

10,539

10,456

3,537

3,379

602

9,789

3,033

14,076

13,835

12,822

Provision for credit losses

53

39

26

Noninterest expense

Compensation expense

Noncompensation expense

5,495

4,858

5,317

4,901

Total noninterest expense

10,353

10,218

Income before income tax expense

3,670

3,578

1,241

817

5,063

4,192

9,255

3,541

1,290

Income tax expense

Net income

Revenue by line of business

Asset Management

Wealth Management

Total net revenue

Financial ratios

Return on common equity

Overhead ratio

Pre-tax margin ratio:

Asset Management

Wealth Management

Asset & Wealth Management

$ 2,853

$ 2,337

$ 2,251

$ 7,163

$ 7,257

$ 6,747

6,913

6,578

6,075

$14,076

$ 13,835

$ 12,822

31%

74

25%

74

24%

72

26

26

26

22

30

26

27

28

28

2018 compared with 2017 
Net income was $2.9 billion, an increase of 22%.

Net revenue was $14.1 billion, an increase of 2%. Net 
interest income was $3.5 billion, up 5%, driven by deposit 
margin expansion and loan growth. Noninterest revenue 
was $10.5 billion, up 1%, driven by higher management 
fees on higher average market levels and the cumulative 
impact of net inflows, predominantly offset by fee 
compression, lower investment valuations and lower 
performance fees.

Revenue from Asset Management was $7.2 billion, down 
1%, driven by lower investment valuations, fee 
compression and lower performance fees, predominantly 
offset by higher management fees on higher average 
market levels and the cumulative impact of net inflows. 

Revenue from Wealth Management was $6.9 billion, up 5%, 
reflecting higher management fees on the cumulative 
impact of net inflows and higher average market levels as 
well as higher net interest income from deposit margin 
expansion and continued loan growth, partially offset by fee 
compression.

Noninterest expense was $10.4 billion, an increase of 1%, 
driven by investments in advisors and technology and 
higher external fees on revenue growth, largely offset by 
lower legal expense.

2017 compared with 2016 
Net income was $2.3 billion, an increase of 4% compared 
with the prior year, reflecting higher revenue and a tax 
benefit resulting from the vesting of employee share-based 
awards, offset by higher noninterest expense. 

Net revenue was $13.8 billion, an increase of 8%. Net 
interest income was $3.4 billion, up 11%, driven by higher 
deposit spreads. Noninterest revenue was $10.5 billion, up 
7%, driven by higher market levels, partially offset by the 
absence of a gain in the prior year on the disposal of an 
asset. 

Revenue from Asset Management was $7.3 billion, up 8% 
from the prior year, driven by higher market levels, partially 
offset by the absence of a gain in prior year on the disposal 
of an asset. 

Revenue from Wealth Management was $6.6 billion, up 8% 
from the prior year, reflecting higher net interest income 
from higher deposit spreads. 

Noninterest expense was $10.2 billion, an increase of 10%, 
predominantly driven by higher legal expense and 
compensation expense on higher revenue and headcount.

Headcount

23,920

22,975

21,082

Number of Wealth Management
client advisors

2,865

2,605

2,504

74

JPMorgan Chase & Co./2018 Form 10-K

AWM’s lines of business consist of the following:

Asset Management provides comprehensive global investment 
services, including asset management, pension analytics, asset-liability 
management and active risk-budgeting strategies.

Wealth Management offers investment advice and wealth 
management, including investment management, capital markets and 
risk management, tax and estate planning, banking, lending and 
specialty-wealth advisory services.

AWM’s client segments consist of the following:
Private Banking clients include high- and ultra-high-net-worth 
individuals, families, money managers, business owners and small 
corporations worldwide.

Institutional clients include both corporate and public institutions, 
endowments, foundations, nonprofit organizations and governments 
worldwide.

Retail clients include financial intermediaries and individual investors.

Asset Management has two high-level measures of its
overall fund performance.
• Percentage of mutual fund assets under management in funds 

rated 4- or 5-star: Mutual fund rating services rank funds based on 
their risk-adjusted performance over various periods. A 5-star rating 
is the best rating and represents the top 10% of industry-wide ranked 
funds. A 4-star rating represents the next 22.5% of industry-wide 
ranked funds. A 3-star rating represents the next 35% of industry-
wide ranked funds. A 2-star rating represents the next 22.5% of 
industry-wide ranked funds. A 1-star rating is the worst rating and 
represents the bottom 10% of industry-wide ranked funds. The 
“overall Morningstar rating” is derived from a weighted average of the 
performance associated with a fund’s three-, five- and ten-year (if 
applicable) Morningstar Rating metrics. For U.S. domiciled funds, 
separate star ratings are given at the individual share class level. The 
Nomura “star rating” is based on three-year risk-adjusted 
performance only. Funds with fewer than three years of history are 
not rated and hence excluded from this analysis. All ratings, the 
assigned peer categories and the asset values used to derive this 
analysis are sourced from these fund rating providers mentioned in 
footnote (a). The data providers re-denominate the asset values into 
U.S. dollars. This % of AUM is based on star ratings at the share class 
level for U.S. domiciled funds, and at a “primary share class” level to 
represent the star rating of all other funds except for Japan where 
Nomura provides ratings at the fund level. The “primary share class”, 
as defined by Morningstar, denotes the share class recommended as 
being the best proxy for the portfolio and in most cases will be the 
most retail version (based upon annual management charge, 
minimum investment, currency and other factors). The performance 
data could have been different if all funds/accounts would have been 
included. Past performance is not indicative of future results.

• Percentage of mutual fund assets under management in funds 
ranked in the 1st or 2nd quartile (one, three and five years): All 
quartile rankings, the assigned peer categories and the asset values 
used to derive this analysis are sourced from the fund ranking 
providers mentioned in footnote (b). Quartile rankings are done on 
the net-of-fee absolute return of each fund. The data providers re-
denominate the asset values into U.S. dollars. This % of AUM is based 
on fund performance and associated peer rankings at the share class 
level for U.S. domiciled funds, at a “primary share class” level to 
represent the quartile ranking of the U.K., Luxembourg and Hong 
Kong funds and at the fund level for all other funds. The “primary 
share class”, as defined by Morningstar, denotes the share class 
recommended as being the best proxy for the portfolio and in most 
cases will be the most retail version (based upon annual management 
charge, minimum investment, currency and other factors). Where 
peer group rankings given for a fund are in more than one “primary 
share class” territory both rankings are included to reflect local 
market competitiveness (applies to “Offshore Territories” and “HK 
SFC Authorized” funds only). The performance data could have been 
different if all funds/accounts would have been included. Past 
performance is not indicative of future results.

Selected metrics
As of or for the year ended 

December 31, 

(in millions, except ranking 

data and ratios)

% of JPM mutual fund assets 

rated as 4- or 5-star(a)

% of JPM mutual fund assets 

ranked in 1st or 2nd 
quartile:(b)
1 year

3 years

5 years

Selected balance sheet data

(period-end)

Total assets

Loans

Core loans

Deposits

Equity

Selected balance sheet data

(average)

Total assets

Loans

Core loans

Deposits

Equity

2018

2017

2016

58%

60%

63%

68

73

85

64

75

83

54

72

79

$ 170,024

$ 151,909

$ 138,384

147,632

130,640

147,632

130,640

138,546

146,407

9,000

9,000

118,039

118,039

161,577

9,000

$ 160,269

$ 144,206

$ 132,875

138,622

123,464

138,622

123,464

137,272

148,982

9,000

9,000

112,876

112,876

153,334

9,000

Credit data and quality

statistics

Net charge-offs

Nonaccrual loans

Allowance for credit losses:

Allowance for loan losses

Allowance for lending-
related commitments

Total allowance for credit

losses

$

10

$

14

$

263

326

16

342

375

290

10

300

Net charge-off rate

0.01%

0.01%

Allowance for loan losses to

period-end loans

Allowance for loan losses to

nonaccrual loans

Nonaccrual loans to period-

end loans

0.22

124

0.18

0.22

77

0.29

16

390

274

4

278

0.01%

0.23

70

0.33

(a)  Represents the “overall star rating” derived from Morningstar for the 

U.S., the U.K., Luxembourg, Hong Kong and Taiwan domiciled funds; 
and Nomura “star rating” for Japan domiciled funds. Includes only 
Asset Management retail open-ended mutual funds that have a rating. 
Excludes money market funds, Undiscovered Managers Fund, and 
Brazil domiciled funds.

(b)  Quartile ranking sourced from: Lipper for the U.S. and Taiwan 

domiciled funds; Morningstar for the U.K., Luxembourg and Hong Kong 
domiciled funds; Nomura for Japan domiciled funds and Fund Doctor 
for South Korea domiciled funds. Includes only Asset Management 
retail open-ended mutual funds that are ranked by the aforementioned 
sources. Excludes money market funds, Undiscovered Managers Fund, 
and Brazil domiciled funds.

JPMorgan Chase & Co./2018 Form 10-K

75

Management’s discussion and analysis

Client assets
2018 compared with 2017
Client assets were $2.7 trillion, a decrease of 2%. Assets 
under management were $2.0 trillion, a decrease of 2% 
reflecting lower spot market levels, largely offset by net 
inflows into liquidity and long-term products.

2017 compared with 2016
Client assets were $2.8 trillion, an increase of 14% 
compared with the prior year. Assets under management 
were $2.0 trillion, an increase of 15% from the prior year 
reflecting higher market levels, and net inflows into long-
term and liquidity products.

Client assets
December 31, 
(in billions)

Assets by asset class

Liquidity

Fixed income

Equity

Multi-asset and alternatives

2018

2017

2016

$

480 $

459 $

464

384

659

474

428

673

436

420

351

564

Total assets under management

1,987

2,034

1,771

Custody/brokerage/

administration/deposits

746

755

682

Total client assets

$

2,733 $

2,789 $

2,453

Memo:

Alternatives client assets(a)

Assets by client segment

Private Banking

Institutional

Retail

$

$

171 $

166 $

154

552 $

526 $

926

509

968

540

435

869

467

Client assets (continued)
Year ended December 31,
(in billions)

Assets under management

rollforward

Beginning balance

Net asset flows:

Liquidity

Fixed income

Equity

Multi-asset and alternatives

2018

2017

2016

$

2,034 $

1,771 $

1,723

31

(1)

2

24

9

36

(11)

43

186

24

30

(29)

22

1

Market/performance/other impacts

(103)

Ending balance, December 31

$

1,987 $

2,034 $

1,771

Client assets rollforward

Beginning balance

Net asset flows

Market/performance/other impacts

$

2,789 $

2,453 $

2,350

88

(144)

93

243

63

40

Ending balance, December 31

$

2,733 $

2,789 $

2,453

International metrics
Year ended December 31,
(in billions, except where otherwise 
noted)
Total net revenue (in millions)(a)

2018

2017

2016

Europe/Middle East/Africa

$

2,721 $

2,715 $

2,425

Asia/Pacific

Latin America/Caribbean

Total international net revenue

1,518

904

5,143

1,385

844

4,944

1,278

726

4,429

North America

Total net revenue

8,933

8,891

8,393

$ 14,076 $ 13,835 $ 12,822

Total assets under management $

1,987 $

2,034 $

1,771

Assets under management

Private Banking

Institutional

Retail

$

1,274 $

1,256 $

1,098

946

513

990

543

886

469

Total client assets

$

2,733 $

2,789 $

2,453

(a)  Represents assets under management, as well as client balances in 

brokerage accounts.

Europe/Middle East/Africa

$

355 $

384 $

Asia/Pacific

Latin America/Caribbean

Total international assets under
management

162

63

580

160

61

605

309

123

45

477

North America

1,407

1,429

1,294

Total assets under management

$

1,987 $

2,034 $

1,771

Client assets

Europe/Middle East/Africa

$

414 $

441 $

Asia/Pacific

Latin America/Caribbean

Total international client assets

222

155

791

225

154

820

359

177

114

650

North America

Total client assets

1,942

1,969

1,803

$

2,733 $

2,789 $

2,453

(a)  Regional revenue is based on the domicile of the client.

76

JPMorgan Chase & Co./2018 Form 10-K

2018 compared with 2017 
Net loss was $1.2 billion. 

Net revenue was a loss of $128 million, compared with net 
revenue of $1.1 billion in the prior year. The current year 
includes markdowns on certain legacy private equity 
investments and investment securities losses related to the 
repositioning of the investment securities portfolio, partially 
offset by higher net interest income primarily driven by 
higher rates. The prior year included a $645 million benefit 
from a legal settlement.

Noninterest expense of $902 million includes a pre-tax loss 
of $174 million on the liquidation of a legal entity recorded 
in the second quarter of 2018, as well as investments in 
technology and real estate.  

Current period income tax expense reflects a net benefit of 
$302 million resulting from changes in estimates under the 
TCJA related to the remeasurement of certain deferred 
taxes and the deemed repatriation tax on non-U.S. earnings.  
This amount was more than offset by changes to certain tax 
reserves and other tax adjustments. The prior year income 
tax expense included a $2.7 billion expense related to the 
impact of the TCJA.

2017 compared with 2016
Net loss was $1.6 billion, compared with a net loss of $704 
million in the prior year. The current year net loss included 
a $2.7 billion increase to income tax expense related to the 
impact of the TCJA.

Net revenue was $1.1 billion, compared with a loss of $487 
million in the prior year. The increase in current year net 
revenue was driven by a $645 million benefit from a legal 
settlement with the FDIC receivership for Washington 
Mutual and with Deutsche Bank as trustee of certain 
Washington Mutual trusts and by the net impact of higher 
interest rates.

Net interest income was $55 million, compared with a loss 
of $1.4 billion in the prior year. The gain in the current year 
was primarily driven by higher interest income on deposits 
with banks due to higher interest rates and balances, 
partially offset by higher interest expense on long-term 
debt primarily driven by higher interest rates.

CORPORATE

The Corporate segment consists of Treasury and Chief
Investment Office and Other Corporate, which includes
corporate staff functions and expense that is centrally
managed. Treasury and CIO is predominantly
responsible for measuring, monitoring, reporting and
managing the Firm’s liquidity, funding, capital,
structural interest rate and foreign exchange risks. The
major Other Corporate functions include Real Estate,
Technology, Legal, Corporate Finance, Human
Resources, Internal Audit, Risk Management,
Compliance, Control Management, Corporate
Responsibility and various Other Corporate groups.

Selected income statement and balance sheet data
Year ended December 31,
(in millions, except headcount)

2018

2017

2016

Revenue
Principal transactions
Securities gains/(losses)
All other income/(loss)(a)
Noninterest revenue
Net interest income
Total net revenue(b)

Provision for credit losses

Noninterest expense(c)
Income/(loss) before income

tax benefit

Income tax expense/(benefit)
Net income/(loss)
Total net revenue
Treasury and CIO
Other Corporate
Total net revenue
Net income/(loss)
Treasury and CIO
Other Corporate
Total net income/(loss)

$

(426) $
(395)
558
(263)
135
(128)

(4)

902

(1,026)

284
(66)
867
1,085
55
1,140

—

501

639

215

2,282

$ (1,241) $ (1,643) $

510
(638)
(128) $

566
574
1,140

$

$

(69)
(1,172)

60
(1,703)

$ (1,241) $ (1,643) $

$

210
140
588
938
(1,425)
(487)

(4)

462

(945)

(241)
(704)

(787)
300
(487)

(715)
11
(704)

Total assets (period-end)
Loans (period-end)

Core loans(d)
Headcount(e)

$771,787
1,597
1,597
37,145

$ 781,478
1,653
1,653
34,601

$ 799,426
1,592
1,589
31,789

(a)  Included revenue related to a legal settlement of $645 million for the year 

ended December 31, 2017.

(b)  Included tax-equivalent adjustments, driven by tax-exempt income from 
municipal bond investments, of $382 million, $905 million and $885 
million for the years ended December 31, 2018, 2017 and 2016, 
respectively. The decrease in taxable-equivalent adjustments reflects the 
impact of the TCJA.

(c)  Included legal expense/(benefit) of $(241) million, $(593) million and 

$(385) million for the years ended December 31, 2018, 2017 and 2016, 
respectively. 

(d)  Average core loans were $1.7 billion, $1.6 billion and $1.9 billion for the 

years ended December 31, 2018, 2017 and 2016, respectively. 

(e)  Effective in the first quarter of 2018, certain Compliance staff were 

transferred from Corporate to CB. The prior period amounts have been revised 
to conform with the current period presentation. For a further discussion of 
this transfer, refer to CB segment results on page 71.

JPMorgan Chase & Co./2018 Form 10-K

77

Selected income statement and balance sheet data
As of or for the year ended
December 31, (in millions)

2018

2017

2016

Investment securities gains/

(losses)

Available-for-sale (“AFS”)
investment securities
(average)

Held-to-maturity (“HTM”)
investment securities
(average)

Investment securities portfolio

(average)

AFS investment securities
(period-end)
HTM investment securities
(period-end)
Investment securities portfolio

(period–end)

$

(395) $

(78) $

132

203,449

219,345

226,892

31,747

47,927

51,358

235,197

267,272

278,250

228,681

200,247

236,670

31,434

47,733

50,168

260,115

247,980

286,838

As permitted by the new hedge accounting guidance, the Firm elected to 
transfer certain investment securities from HTM to AFS in the first quarter 
of 2018. For additional information, refer to Notes 1 and 10.

Management’s discussion and analysis

Treasury and CIO overview 
Treasury and CIO is predominantly responsible for 
measuring, monitoring, reporting and managing the Firm’s 
liquidity, funding, capital, structural interest rate and 
foreign exchange risks. The risks managed by Treasury and 
CIO arise from the activities undertaken by the Firm’s four 
major reportable business segments to serve their 
respective client bases, which generate both on- and off-
balance sheet assets and liabilities.

Treasury and CIO seek to achieve the Firm’s asset-liability 
management objectives generally by investing in high-
quality securities that are managed for the longer-term as 
part of the Firm’s investment securities portfolio. Treasury 
and CIO also use derivatives to meet the Firm’s asset-
liability management objectives. For further information on 
derivatives, refer to Note 5. In addition, Treasury and CIO 
manage the Firm’s cash position primarily through 
depositing at central banks and investing in short-term 
instruments. For further information on liquidity and 
funding risk, refer to Liquidity Risk Management on pages 
95–100. For information on interest rate, foreign exchange 
and other risks, refer to Market Risk Management on pages 
124–131.

The investment securities portfolio primarily consists of 
agency and nonagency mortgage-backed securities, U.S. 
and non-U.S. government securities, obligations of U.S. 
states and municipalities, other ABS and corporate debt 
securities. At December 31, 2018, the investment securities 
portfolio was $260.1 billion, and the average credit rating 
of the securities comprising the portfolio was AA+ (based 
upon external ratings where available and, where not 
available, based primarily upon internal ratings that 
correspond to ratings as defined by S&P and Moody’s). 
Refer to Note 10 for further information on the Firm’s 
investment securities portfolio.

78

JPMorgan Chase & Co./2018 Form 10-K

ENTERPRISE-WIDE RISK MANAGEMENT

Risk is an inherent part of JPMorgan Chase’s business 
activities. When the Firm extends a consumer or wholesale 
loan, advises customers on their investment decisions, 
makes markets in securities, or offers other products or 
services, the Firm takes on some degree of risk. The Firm’s 
overall objective is to manage its businesses, and the 
associated risks, in a manner that balances serving the 
interests of its clients, customers and investors and protects 
the safety and soundness of the Firm. 

The Firm believes that effective risk management requires:  

•  Acceptance of responsibility, including identification and 
escalation of risk issues, by all individuals within the 
Firm;  

•  Ownership of risk identification, assessment, data and 
management within each of the lines of business and 
Corporate; and  

•  Firmwide structures for risk governance. 

The Firm strives for continual improvement through efforts 
to enhance controls, ongoing employee training and 
development, talent retention, and other measures. The 
Firm follows a disciplined and balanced compensation 
framework with strong internal governance and 
independent Board oversight. The impact of risk and control 
issues are carefully considered in the Firm’s performance 
evaluation and incentive compensation processes. 

Firmwide Risk Management is overseen and managed on an 
enterprise-wide basis. The Firm’s risk management 
governance and oversight framework involves 
understanding drivers of risks, types of risks, and impacts of 
risks. 

Drivers of Risks
Drivers of risks include, but are not limited to, the economic 
environment, regulatory or government policy, competitor 
or market evolution, business decisions, process or 
judgment error, deliberate wrongdoing, dysfunctional 
markets, and natural disasters.  

JPMorgan Chase & Co./2018 Form 10-K

Types of Risks
The Firm’s risks are generally categorized in the following 
four risk types: 

•  Strategic risk is the risk associated with the Firm’s 
current and future business plans and objectives, 
including capital risk, liquidity risk, and the impact to 
the Firm’s reputation. 

•  Credit and investment risk is the risk associated with the 

default or change in credit profile of a client, 
counterparty or customer; or loss of principal or a 
reduction in expected returns on investments, including 
consumer credit risk, wholesale credit risk, and 
investment portfolio risk. 

•  Market risk is the risk associated with the effect of 

changes in market factors, such as interest and foreign 
exchange rates, equity and commodity prices, credit 
spreads or implied volatilities, on the value of assets and 
liabilities held for both the short and long term. 

•  Operational risk is the risk associated with inadequate or 
failed internal processes, people and systems, or from 
external events and includes compliance risk, conduct 
risk, legal risk, and estimations and model risk. 

Impacts of Risks
There may be many consequences of risks manifesting, 
including quantitative impacts such as reduction in earnings 
and capital, liquidity outflows, and fines or penalties, or 
qualitative impacts, such as reputation damage, loss of 
clients, and regulatory and enforcement actions.

Governance and Oversight Functions
The Firm manages its risk through risk governance and 
oversight functions. The scope of a particular function may 
include one or more drivers, types and/or impacts of risk. 
For example, Country Risk Management oversees country 
risk which may be a driver of risk or an aggregation of 
exposures that could give rise to multiple risk types such as 
credit or market risk. 

The following sections discusses the risk governance and 
oversight functions in place to manage the risks inherent in 
the Firms business activities.

Risk governance and oversight functions
Strategic risk
Capital risk
Liquidity risk
Reputation risk
Consumer credit risk
Wholesale credit risk
Investment portfolio risk
Market risk
Country risk
Operational risk
Compliance risk
Conduct risk
Legal risk
Estimations and Model risk

Page
84
85–94
95–100
101
106-111
112-119
123
124-131
132–133
134-136
137
138
139
140

79

Management’s discussion and analysis

Governance and oversight
The Firm’s overall appetite for risk is governed by a “Risk 
Appetite” framework. The framework and the Firm’s risk 
appetite are set and approved by the Firm’s Chief Executive 
Officer (“CEO”), Chief Financial Officer (“CFO”) and Chief 
Risk Officer (“CRO”). LOB-level risk appetite is set by the 
respective LOB CEO, CFO and CRO and is approved by the 
Firm’s CEO, CFO and CRO. Quantitative parameters and 
qualitative factors are used to monitor and measure the 
Firm’s capacity to take risk consistent with its stated risk 
appetite. Quantitative parameters have been established to 
assess select strategic risks, credit risks and market risks. 
Qualitative factors have been established to assess select 
operational risks, and impact to the Firm’s reputation. Risk 
Appetite results are reported quarterly to the Board of 
Directors’ Risk Policy Committee (“DRPC”).

The Firm has an Independent Risk Management (“IRM”) 
function, which consists of the Risk Management and 
Compliance organizations. The CEO appoints, subject to 
DRPC approval, the Firm’s CRO to lead the IRM organization 
and manage the risk governance structure of the Firm. The 
framework is subject to approval by the DRPC in the form of 
the primary risk management policies. The Firm’s CRO 
oversees and delegates authorities to LOB CROs, Firmwide 
Risk Executives (“FREs”), and the Firm’s Chief Compliance 
Officer (“CCO”). The CCO oversees and delegates authorities 
to the LOB CCOs, and is responsible for the creation and 
effective execution of the Global Compliance Program. 

The Firm places reliance on each of its LOBs and other 
functional areas giving rise to risk to operate within the 
parameters identified by the IRM function, and within its 
own management-identified risk and control standards. 
Each LOB and Treasury and CIO, inclusive of their aligned 
Operations, Technology and Control Management are 
considered the “first line of defense” and owns the 
identification of risks, as well as the design and execution of 
controls, inclusive of IRM-specified controls, to manage 
those risks. The first line of defense is responsible for 
adherence to applicable laws, rules, and regulations and for 
the implementation of the risk management structure 
(which may include policy, standards, limits, thresholds and 
controls) established by IRM. 

The IRM function is independent of the businesses and is 
“the second line of defense”. The IRM function sets and 
oversees the risk management structure for firmwide risk 
governance, and independently assesses and challenges the 
first line of defense risk management practices. IRM is also 
responsible for its own adherence to applicable laws, rules, 
regulations and for the implementation of policies and 
standards established by IRM with respect to its own 
processes.

The Internal Audit function operates independently from 
other parts of the Firm and performs independent testing 
and evaluation of processes and controls across the entire 
enterprise as the Firm’s “third line of defense”. The Internal 
Audit Function is headed by the General Auditor, who 
reports to the Audit Committee. 

In addition, there are other functions that contribute to the 
firmwide control environment including Finance, Human 
Resources, Legal, and Control Management.

80

JPMorgan Chase & Co./2018 Form 10-K

The independent status of the IRM function is supported by a governance structure that provides for escalation of risk issues to 
senior management, the Firmwide Risk Committee, and the Board of Directors, as appropriate. 

The chart below illustrates the Board of Directors and key senior management level committees in the Firm’s risk governance 
structure. In addition, there are other committees, forums and paths of escalation that support the oversight of risk which are 
not shown in the chart below. 

The Firm’s Operating Committee, which consists of the 
Firm’s CEO, CRO, CFO and other senior executives, is 
accountable to and may refer matters to the Firm’s Board of 
Directors. The Operating Committee is responsible to 
escalate to the Board the information necessary to facilitate 
the Board’s exercise of its duties. 

The Board of Directors provides oversight of risk. The DRPC 
is the principal committee that oversees risk matters. The 
Audit Committee oversees the control environment, and the 
Compensation & Management Development Committee 
oversees compensation and other management-related 
matters. Each committee of the Board oversees reputation 
risk and/or conduct risk issues within its scope of 
responsibility.

The Directors’ Risk Policy Committee of the Board assists the 
board in its oversight of the Firm’s global risk management 
framework and approves the primary risk management 
policies of the Firm. The Committee’s responsibilities 
include oversight of management’s exercise of its 
responsibility to assess and manage the Firm’s risks, and its 
capital and liquidity planning and analysis. Breaches in risk 
appetite, capital and liquidity issues that may have a 
material adverse impact on the Firm and other significant 
risk-related matters are escalated to the DRPC.

JPMorgan Chase & Co./2018 Form 10-K

81

Management’s discussion and analysis

The Audit Committee of the Board assists the Board in its 
oversight of management’s responsibilities to assure that 
there is an effective system of controls reasonably designed 
to safeguard the assets and income of the Firm, assure the 
integrity of the Firm’s financial statements and maintain 
compliance with the Firm’s ethical standards, policies, plans 
and procedures, and with laws and regulations. In addition, 
the Audit Committee assists the Board in its oversight of the 
Firm’s independent registered public accounting firm’s 
qualifications, independence and performance, and of the 
performance of the Firm’s Internal Audit function.

The Compensation & Management Development Committee 
(“CMDC”) of the Board assists the Board in its oversight of 
the Firm’s compensation programs and reviews and 
approves the Firm’s overall compensation philosophy, 
incentive compensation pools, and compensation practices 
consistent with key business objectives and safety and 
soundness. The CMDC reviews Operating Committee 
members’ performance against their goals, and approves 
their compensation awards. The CMDC also periodically 
reviews the Firm’s diversity programs and management 
development and succession planning, and provides 
oversight of the Firm’s culture, including reviewing 
management updates regarding significant conduct issues 
and any related employee actions, including but not limited 
to compensation actions.

The Public Responsibility Committee of the Board assists the 
Board in its oversight of the Firm's positions and practices 
on public responsibility matters such as community 
investment, fair lending, sustainability, consumer practices 
and other public policy issues that reflect the Firm's values 
and character and impact the Firm's reputation among all of 
its stakeholders. The Committee also provides guidance on 
these matters to management and the Board as 
appropriate.

Among the Firm’s senior management-level committees that 
are primarily responsible for key risk-related functions are:

The Firmwide Risk Committee (“FRC”) is the Firm’s highest 
management-level risk committee. It provides oversight of 
the risks inherent in the Firm’s businesses. The FRC is co-
chaired by the Firm’s CEO and CRO. The FRC serves as an 
escalation point for risk topics and issues raised by its 
members, the Line of Business Risk Committees, Firmwide 
Control Committee, Firmwide Fiduciary Risk Governance 
Committee, Firmwide Estimations Risk Committee, Conduct 
Risk Steering Committee and Regional Risk Committees, as 
appropriate. The FRC escalates significant issues to the 
DRPC, as appropriate.

The Firmwide Control Committee (“FCC”) provides a forum 
for senior management to review and discuss firmwide 
operational risks, including existing and emerging issues 
and operational risk metrics, and to review operational risk 
management execution in the context of the Operational 
Risk Management Framework (“ORMF”). The ORMF provides 
the framework for the governance, risk identification and 
assessment, measurement, monitoring and reporting of 

operational risk. The FCC is co-chaired by the Chief Control 
Manager and the Firmwide Risk Executive for Operational 
Risk Management. The FCC relies on the prompt escalation 
of operational risk and control issues from businesses and 
functions as the primary owners of the operational risk. 
Operational risk and control issues may be escalated by 
business or function control committees to the FCC, which in 
turn, may escalate to the FRC, as appropriate.

The Firmwide Fiduciary Risk Governance Committee 
(“FFRGC”) is a forum for risk matters related to the Firm’s 
fiduciary activities. The FFRGC oversees the governance 
framework for fiduciary risk inherent in each of the Firm’s 
LOBs. The governance framework supports the consistent 
identification and escalation of fiduciary risk or fiduciary 
related conflict of interest risk. The FFRGC approves risk or 
compliance policy exceptions and reviews periodic reports 
from the LOBs and control functions including fiduciary 
metrics and control trends. The FFRGC is co-chaired by the 
Wealth Management CEO and the Asset & Wealth 
Management CRO. The FFRGC escalates significant fiduciary 
issues to the FRC, the DRPC and the Audit Committee, as 
appropriate.

The Firmwide Estimations Risk Committee (“FERC”) reviews 
and oversees governance and execution activities related to 
quantitative and qualitative estimations, such as those used 
in risk management, budget forecasting and capital 
planning and analysis. The FERC is chaired by the Firmwide 
Risk Executive for Model Risk Governance and Review. The 
FERC serves as an escalation channel for relevant topics and 
issues raised by its members and the Line of Business 
Estimation Risk Committees. The FERC escalates significant 
issues to the FRC, as appropriate.

The Conduct Risk Steering Committee (“CRSC”) provides 
oversight of the Firm’s conduct initiatives to develop a more 
holistic view of conduct risks and to connect key programs 
across the Firm to identify opportunities and emerging 
areas of focus. The CRSC is co-chaired by the Conduct Risk 
Compliance Executive and the Human Resources Chief 
Administrative Officer. The CRSC may escalate systemic 
conduct risk issues to the FRC and as appropriate to the 
DRPC.

Line of Business and Regional Risk Committees review the 
ways in which the particular line of business or the business 
operating in a particular region could be exposed to adverse 
outcomes with a focus on identifying, accepting, escalating 
and/or requiring remediation of matters brought to these 
committees. These committees may escalate matters to the 
FRC, as appropriate. LOB risk committees are co-chaired by 
the LOB CEO and the LOB CRO. Each LOB risk committee 
may create sub-committees with requirements for 
escalation. The regional committees are established 
similarly, as appropriate, for the region.

Line of Business and Corporate Control Committees oversee 
the control environment of their respective business or 
function. As part of that mandate, they are responsible for 
reviewing data that indicates the quality and stability of the 

82

JPMorgan Chase & Co./2018 Form 10-K

processes in a business or function, addressing key 
operational risk issues, focusing on processes with control 
concerns and overseeing control remediation. These 
committees escalate issues to the FCC, as appropriate.

The Firmwide Asset and Liability Committee (“ALCO”), chaired 
by the Firm’s Treasurer and Chief Investment Officer, is 
responsible for overseeing the Firm’s asset and liability 
management (“ALM”) activities and the management of 
liquidity risk, balance sheet, interest rate risk, and capital 
risk. The ALCO is supported by the Treasurer Committee and 
the Capital Governance Committee. The Treasurer 
Committee is responsible for monitoring the Firm’s overall 
balance sheet, liquidity risk and interest rate risk. The 
Capital Governance Committee is responsible for overseeing 
the Firm’s strategic end-to-end capital management and 
governance framework, including capital planning, capital 
strategy, and the implementation of regulatory capital 
requirements. 

The Firmwide Valuation Governance Forum (“VGF”) is 
composed of senior finance and risk executives and is 
responsible for overseeing the management of fair value 
risks arising from valuation activities conducted across the 
Firm. The VGF is chaired by the Firmwide head of the 
Valuation Control Group (“VCG”) under the direction of the 
Firm’s Controller, and includes sub-forums covering the 
Corporate & Investment Bank, Consumer & Community 
Banking, Commercial Banking, Asset & Wealth Management 
and Corporate, including Treasury and CIO.

In addition, the JPMorgan Chase Bank, N.A. Board of 
Directors is responsible for the oversight of management of 
the bank. The JPMorgan Chase Bank, N.A. Board 
accomplishes this function acting directly and through the 
principal standing committees of the Firm’s Board of 
Directors. Risk and control oversight on behalf of JPMorgan 
Chase Bank N.A. is primarily the responsibility of the DRPC 
and the Audit Committee of the Firm’s Board of Directors, 
respectively, and, with respect to compensation and other 
management-related matters, the Compensation & 
Management Development Committee of the Firm’s Board 
of Directors.

Risk Identification
The Firm has a Risk Identification process designed to 
facilitate the first line of defense’s responsibility to identify  
material risks inherent to the Firm, catalog them in a 
central repository and review the most material risks on a 
regular basis. The second line of defense reviews and 
challenges the first line’s identification of risks, maintains 
the central repository and provides the consolidated 
Firmwide results to the FRC and DRPC.

JPMorgan Chase & Co./2018 Form 10-K

83

The Firm’s balance sheet strategy, which focuses on risk-
adjusted returns, strong capital and robust liquidity, is key 
to management of strategic risk. For further information on 
capital risk, refer to Capital Risk Management on pages 
85-94. For further information on liquidity risk, refer to 
Liquidity Risk Management on pages 95–100 

For further information on reputation risk, refer to 
Reputation Risk Management on page 101. 

Governance and oversight
On at least an annual basis, the Firm’s Operating Committee 
defines the most significant strategic priorities and 
initiatives, including those of the Firm, the LOBs and 
Corporate, for the coming year and evaluates performance 
against the prior year. As part of the strategic planning 
process, IRM conducts a qualitative assessment of those 
significant initiatives to determine the impact on the risk 
profile of the Firm. The Firm’s priorities, initiatives and 
IRM’s assessment are provided to the Board for its review. 

As part of its ongoing oversight and management of risk 
across the Firm, IRM is regularly engaged in significant 
discussions and decision-making across the Firm, including 
decisions to pursue new business opportunities or modify 
or exit existing businesses. 

Management’s discussion and analysis

STRATEGIC RISK MANAGEMENT

Strategic risk is the risk associated with the Firm’s current 
and future business plans and objectives. Strategic risk 
includes the risk to current or anticipated earnings, capital, 
liquidity, enterprise value, or the Firm’s reputation arising 
from adverse business decisions, poor implementation of 
business decisions, or lack of responsiveness to changes in 
the industry or external environment. 

Overview
The Operating Committee and the senior leadership of each 
LOB and Corporate are responsible for managing the Firm’s 
most significant strategic risks. Strategic risks are overseen 
by IRM through participation in business reviews, LOB and 
Corporate senior management committees, ongoing 
management of the Firm’s risk appetite and limit 
framework, and other relevant governance forums. The 
Board of Directors oversees management’s strategic 
decisions, and the DRPC oversees IRM and the Firm’s risk 
management framework.

The Firm’s strategic planning process, which includes the 
development and execution of strategic priorities and 
initiatives by the Operating Committee and the 
management teams of the lines of business and Corporate, 
is an important process for managing the Firm’s strategic 
risk. Guided by the Firm’s How We Do Business Principles 
(the “Principles”), the strategic priorities and initiatives are 
updated annually and include evaluating performance 
against prior year initiatives, assessment of the operating 
environment, refinement of existing strategies and 
development of new strategies.

These strategic priorities and initiatives are then 
incorporated in the Firm’s budget, and are reviewed by the 
Board of Directors.  

In the process of developing the strategic initiatives, line of 
business and Corporate leadership identify the strategic 
risks associated with their strategic initiatives and those 
risks are incorporated into the Firmwide Risk Identification 
process and monitored and assessed as part of the 
Firmwide Risk Appetite framework. For further information 
on Risk Identification, refer to Enterprise-Wide Risk 
Management on page 79. For further information on the 
Risk Appetite framework, refer to Enterprise-Wide Risk 
Management on page 80. 

84

JPMorgan Chase & Co./2018 Form 10-K

CAPITAL RISK MANAGEMENT

Capital risk is the risk the Firm has an insufficient level and 
composition of capital to support the Firm’s business 
activities and associated risks during normal economic 
environments and under stressed conditions.

A strong capital position is essential to the Firm’s business 
strategy and competitive position. Maintaining a strong 
balance sheet to manage through economic volatility is 
considered a strategic imperative of the Firm’s Board of 
Directors, CEO and Operating Committee. The Firm’s 
fortress balance sheet philosophy focuses on risk-adjusted 
returns, strong capital and robust liquidity. The Firm’s 
capital risk management strategy focuses on maintaining 
long-term stability to enable it to build and invest in 
market-leading businesses, even in a highly stressed 
environment. Senior management considers the 
implications on the Firm’s capital prior to making any 
significant decisions that could impact future business 
activities. In addition to considering the Firm’s earnings 
outlook, senior management evaluates all sources and uses 
of capital with a view to ensuring the Firm’s capital 
strength.

Capital management
Treasury & CIO assumed responsibility for capital 
management in March 2018.  

The primary objectives of effective capital management are 
to:

•  Maintain sufficient capital in order to continue to build 

and invest in the Firm’s businesses through the cycle and 
in stressed environments;

•  Retain flexibility to take advantage of future investment 

opportunities;

•  Promote the Firm’s ability to serve as a source of 

strength to its subsidiaries;

•  Ensure the Firm operates above the minimum regulatory 

capital ratios as well as maintain “well-capitalized” 
status for the Firm and its insured depository institution 
(“IDI”) subsidiaries at all times under applicable 
regulatory capital requirements;

•  Meet capital distribution objectives; and

•  Maintain sufficient capital resources to operate 

throughout a resolution period in accordance with the 
Firm’s preferred resolution strategy.

The Firm meets these objectives through the establishment 
of internal minimum capital requirements and a strong 
capital management governance framework, both in 
business as usual conditions and in the event of stress. 

Capital risk management is intended to be flexible in order 
to react to a range of potential events. In its management of 
capital, the Firm takes into consideration economic risk and 
all applicable regulatory capital requirements to determine 
the level of capital needed.

The Firm’s minimum capital levels are based on the most 
binding of three pillars: an internal assessment of the Firm’s 

capital needs; an estimate of required capital under the 
CCAR and other stress testing requirements; and Basel III 
Fully Phased-In regulatory minimums. Where necessary, 
each pillar may include a management-established buffer. 
The capital governance framework requires regular 
monitoring of the Firm’s capital positions, stress testing and 
defining escalation protocols, both at the Firm and material 
legal entity levels.

Contingency capital plan
The Firm’s contingency capital plan, which is approved by 
the firmwide ALCO and the DRPC, establishes the capital 
management framework for the Firm and specifies the 
principles underlying the Firm’s approach towards capital 
management in normal economic times and during stress. 
The contingency capital plan defines how the Firm 
calibrates its targeted capital levels and meets minimum 
capital requirements, monitors the ongoing appropriateness 
of planned distributions, and sets out the capital 
contingency actions that must be taken or considered at 
various levels of capital depletion during a period of stress.

Capital planning and stress testing
Comprehensive Capital Analysis and Review 
The Federal Reserve requires large bank holding 
companies, including the Firm, to submit on an annual basis 
a capital plan that has been reviewed and approved by the 
Board of Directors. The Federal Reserve uses the CCAR and 
other stress testing processes to ensure that large BHCs 
have sufficient capital during periods of economic and 
financial stress, and have robust, forward-looking capital 
assessment and planning processes in place that address 
each BHC’s unique risks to enable it to absorb losses under 
certain stress scenarios. Through CCAR, the Federal Reserve 
evaluates each BHC’s capital adequacy and internal capital 
adequacy assessment processes (“ICAAP”), as well as its 
plans to make capital distributions, such as dividend 
payments or stock repurchases. 
On June 28, 2018, the Federal Reserve informed the Firm 
that it did not object, on either a quantitative or qualitative 
basis, to the Firm’s 2018 capital plan. For information on 
actions taken by the Firm’s Board of Directors following the 
2018 CCAR results, refer to Capital actions on pages 91-92.

Internal Capital Adequacy Assessment Process 
Annually, the Firm prepares the ICAAP, which informs the 
Board of Directors of the ongoing assessment of the Firm’s 
processes for managing the sources and uses of capital as 
well as compliance with supervisory expectations for capital 
planning and capital adequacy. The Firm’s ICAAP integrates 
stress testing protocols with capital planning. The Firm’s 
Audit Committee is responsible for reviewing and approving 
the capital stress testing control framework.  

The CCAR and other stress testing processes assess the 
potential impact of alternative economic and business 
scenarios on the Firm’s earnings and capital. Economic 
scenarios, and the parameters underlying those scenarios, 
are defined centrally and applied uniformly across the 

JPMorgan Chase & Co./2018 Form 10-K

85

Management’s discussion and analysis

businesses. These scenarios are articulated in terms of 
macroeconomic factors, which are key drivers of business 
results; global market shocks, which generate short-term 
but severe trading losses; and idiosyncratic operational risk 
events. The scenarios are intended to capture and stress 
key vulnerabilities and idiosyncratic risks facing the Firm. 
However, when defining a broad range of scenarios, actual 
events can always be worse. Accordingly, management 
considers additional stresses outside these scenarios, as 
necessary. These results are reviewed by management and 
the Board of Directors. 

Capital management oversight
With the reorganization of the Capital Management group 
into the Treasury and CIO organization, the Firm established 
a Capital Management oversight function within the CTC risk 
function. The CTC CRO, who reports to the Firm’s CRO, is 
responsible for Firmwide Capital Management Oversight. 
Capital Management’s Oversight responsibilities include:

•  Establishing, calibrating and monitoring capital risk 
limits and indicators, including capital risk appetite 
tolerances;

•  Performing independent assessment of the Firm’s capital 

management activities; and 

•  Monitoring the Firm’s capital position and balance sheet 

activities

In addition, the Basel Independent Review function (“BIR”), 
which is now a part of the IRM function, conducts 
independent assessments of the Firm’s regulatory capital 
framework. These assessments are intended to ensure 
compliance with the applicable regulatory capital rules in 
support of senior management’s responsibility for 
managing capital and for the DRPC’s oversight of 
management in executing that responsibility.

Governance
Committees responsible for overseeing the Firm’s capital 
management include the Capital Governance Committee, 
the Treasurer Committee and the ALCO. Capital 
management oversight is governed through the CTC risk 
committee. In addition, the DRPC approves the Firm’s 
capital management oversight policy and reviews and 
recommends to the Board of Directors, for formal approval, 
the Firm’s capital risk tolerances. For additional discussion 
on the DRPC and the ALCO, refer to Enterprise-wide Risk 
Management on pages 79-140. 

Regulatory capital
The Federal Reserve establishes capital requirements, 
including well-capitalized standards, for the consolidated 
financial holding company. The OCC establishes similar 
minimum capital requirements for the Firm’s national 
banks, including JPMorgan Chase Bank, N.A. and 
Chase Bank USA, N.A. The U.S. capital requirements 
generally follow the Capital Accord of the Basel Committee, 
as amended from time to time. 

Basel III Overview
Capital rules under Basel III establish minimum capital 
ratios and overall capital adequacy standards for large and 
internationally active U.S. bank holding companies (“BHC”) 
and banks, including the Firm and its IDI subsidiaries. Basel 
III sets forth two comprehensive approaches for calculating 
RWA: a standardized approach (“Basel III Standardized”), 
and an advanced approach (“Basel III Advanced”). Certain 
of the requirements of Basel III were subject to phase-in 
periods that began on January 1, 2014 and continued 
through the end of 2018 (“transitional period”). While the 
required capital remained subject to the transitional rules 
during 2018, the Firm’s capital ratios as of December 31, 
2018 were equivalent whether calculated on a transitional 
or fully phased-in basis. 

Basel III establishes capital requirements for calculating 
credit risk RWA and market risk RWA, and in the case of 
Basel III Advanced, operational risk RWA. Key differences in 
the calculation of credit risk RWA between the Standardized 
and Advanced approaches are that for Basel III Advanced, 
credit risk RWA is based on risk-sensitive approaches which 
largely rely on the use of internal credit models and 
parameters, whereas for Basel III Standardized, credit risk 
RWA is generally based on supervisory risk-weightings 
which vary primarily by counterparty type and asset class. 
Market risk RWA is calculated on a generally consistent 
basis between Basel III Standardized and Basel III 
Advanced. In addition to the RWA calculated under these 
methodologies, the Firm may supplement such amounts to 
incorporate management judgment and feedback from its 
regulators. 

Basel III also includes a requirement for Advanced 
Approach banking organizations, including the Firm, to 
calculate the SLR. For additional information on the SLR, 
refer to page 91.

Key Regulatory Developments
Banking supervisors globally continue to consider 
refinements and enhancements to the Basel III capital 
framework for financial institutions, and in December 2017, 
the Basel Committee issued Basel III: Finalizing post-crisis 
reforms (“Basel III Reforms”). The Basel Committee expects 
national regulatory authorities to implement the Basel III 
Reforms in the laws of their respective jurisdictions and to 
require banking organizations subject to such laws to meet 
most of the revised requirements by January 1, 2022, with 
certain elements being phased in through January 1, 2027.

86

JPMorgan Chase & Co./2018 Form 10-K

In April 2018, the Federal Reserve proposed the 
introduction of a stress buffer framework that would create 
a single, integrated set of capital requirements by 
combining the supervisory stress test results of the CCAR 
assessment and those under the Dodd-Frank Act with 
current point-in-time capital requirements. The U.S. banking 
regulators will be proposing final requirements applicable 
to U.S. financial institutions.

Risk-based Capital Regulatory Minimums

Also in April 2018, the Federal Reserve and the OCC 
released a proposal to revise the enhanced supplementary 
leverage ratio (“eSLR”) requirements applicable to the U.S. 
global systemically important banks (“GSIBs”) and their IDIs 
and to make conforming changes to the rules which are 
applicable to U.S. GSIBs relating to TLAC and external long-
term debt that must satisfy certain eligibility criteria.

The following chart presents the Basel III minimum CET1 capital ratio during the transitional periods and on a fully phased-in 
basis under the Basel III rules currently in effect.

The capital adequacy of the Firm and its IDI subsidiaries, 
both during the transitional period and upon full phase-in, 
is evaluated against the Basel III approach (Standardized or 
Advanced) which, for each quarter, results in the lower 
ratio. The Firm’s Basel III Standardized Fully Phased-In risk-
based ratios are currently more binding than the Basel III 
Advanced Fully Phased-In risk-based ratios, and the Firm 
expects that this will remain the case for the foreseeable 
future.

Additional information regarding the Firm’s capital ratios, as 
well as the U.S. federal regulatory capital standards to 
which the Firm is subject, is presented in Note 26. For 
further information on the Firm’s Basel III measures, refer 
to the Firm’s Pillar 3 Regulatory Capital Disclosures reports, 
which are available on the Firm’s website (https://
jpmorganchaseco.gcs-web.com/financial-information/basel-
pillar-3-us-lcr-disclosures).

All banking institutions are currently required to have a 
minimum CET1 capital ratio of 4.5% of risk weighted 
assets. Certain banking organizations, including the Firm, 
are required to hold additional amounts of capital to serve 
as a “capital conservation buffer”. The capital conservation 
buffer is intended to be used to absorb potential losses in 
times of financial or economic stress. The capital 
conservation buffer was subject to a phase-in period that 

began January 1, 2016 and continued through the end of 
2018. 

As an expansion of the capital conservation buffer, the Firm 
is also required to hold additional levels of capital in the 
form of a GSIB surcharge and a countercyclical capital 
buffer. 

Under the Federal Reserve’s final rule, the Firm is required 
to calculate its GSIB surcharge on an annual basis under two 
separately prescribed methods, and is subject to the higher 
of the two. The first (“Method 1”), reflects the GSIB 
surcharge as prescribed by the Basel Committee’s 
assessment methodology, and is calculated across five 
criteria: size, cross-jurisdictional activity, 
interconnectedness, complexity and substitutability. The 
second (“Method 2”), modifies the Method 1 requirements 
to include a measure of short-term wholesale funding in 
place of substitutability, and introduces a GSIB score 
“multiplication factor”. The following table represents the 
Firm’s GSIB surcharge.

Fully Phased-In:

Method 1

Method 2

2018

2017

2.50%

3.50%

2.50%

3.50%

Transitional(a)
1.75%
(a)  The GSIB surcharge is subject to transition provisions (in 25% increments) 

2.625%

through the end of 2018.

JPMorgan Chase & Co./2018 Form 10-K

87

Management’s discussion and analysis

The Firm’s effective GSIB surcharge as calculated under 
Method 2 for 2019 is anticipated to be 3.5%.

The Federal Reserve's framework for setting the 
countercyclical capital buffer takes into account the macro 
financial environment in which large, internationally active 
banks function. As of December 31, 2018, the U.S. 
countercyclical capital buffer remained at 0%. The Federal 
Reserve will continue to review the buffer at least annually. 
The buffer can be increased if the Federal Reserve, FDIC and 
OCC determine that credit growth in the economy has 
become excessive and can be calibrated up to an additional 
2.5% of RWA subject to a 12-month implementation period. 

Failure to maintain regulatory capital equal to or in excess 
of the risk-based regulatory capital minimum plus the 
capital conservation buffer (inclusive of the GSIB surcharge) 
and any countercyclical buffer may result in limitations to 
the amount of capital that the Firm may distribute, such as 
through dividends and common equity repurchases.

Leverage-based Capital Regulatory Minimums

Supplementary leverage ratio

The SLR is defined as Tier 1 capital under Basel III divided 
by the Firm’s total leverage exposure. Total leverage 
exposure is calculated by taking the Firm’s total average on 
balance sheet assets, less amounts permitted to be 
deducted for Tier 1 capital, and adding certain off-balance 
sheet exposures, such as undrawn commitments and 
derivatives potential future exposure. 

Failure to maintain an SLR ratio equal to or greater than the 
regulatory minimum may result in limitations on the 
amount of capital that the Firm may distribute.

In addition to meeting the capital ratio requirements of 
Basel III, the Firm and its IDI subsidiaries also must 
maintain minimum capital and leverage ratios in order to be 
“well-capitalized” under the regulations issued by the 
Federal Reserve and the Prompt Corrective Action (“PCA”) 
requirements of the FDIC Improvement Act (“FDICIA”), 
respectively. For additional information, refer to Note 26. 

88

JPMorgan Chase & Co./2018 Form 10-K

The following tables present the Firm’s Transitional and Fully Phased-In risk-based and leverage-based capital metrics under 
both the Basel III Standardized and Advanced Approaches. The Firm’s Basel III ratios exceeded both the Transitional and Fully 
Phased-In regulatory minimums as of December 31, 2018 and 2017.

 Leverage-based capital metrics:

Adjusted average assets(a)

$

2,589,887

December 31, 2018
(in millions, except ratios)

Risk-based capital metrics:

CET1 capital

Tier 1 capital

Total capital

Risk-weighted assets

CET1 capital ratio

Tier 1 capital ratio

Total capital ratio

Tier 1 leverage ratio

Total leverage exposure

SLR(b)

December 31, 2017
(in millions, except ratios)

Risk-based capital metrics:

CET1 capital

Tier 1 capital

Total capital

Risk-weighted assets

CET1 capital ratio

Tier 1 capital ratio

Total capital ratio

Leverage based capital metrics:

Transitional/Fully Phased-In(c)

Transitional

Fully Phased-In

Standardized

Advanced

Minimum capital ratios

Minimum capital ratios

$

183,474

209,093

237,511

1,528,916

12.0%

13.7

15.5

$

$

$

183,474

209,093

227,435

1,421,205

12.9%

14.7

16.0

2,589,887

8.1%

3,269,988

6.4%

9.0%

10.5

12.5

4.0%

NA

10.5%

12.0

14.0

4.0%

5.0% (b)

8.1%

NA

NA

Transitional

Fully Phased-In

Standardized

Advanced

Minimum
capital ratios

Standardized

Advanced

Minimum
capital ratios

$

183,300

$

183,300

$ 183,244

$

183,244

208,644

238,395

208,644

227,933

208,564

237,960

208,564

227,498

1,499,506

1,435,825

1,509,762

1,446,696

12.2%

13.9

15.9

12.8%

14.5

15.9

7.50%

9.00

11.00

12.1%

13.8

15.8

12.7%

14.4

15.7

10.5%

12.0

14.0

Adjusted average assets(a)

$ 2,514,270

$ 2,514,270

$ 2,514,822

$ 2,514,822

Tier 1 leverage ratio

Total leverage exposure

SLR

8.3%

NA

NA

8.3%

4.0%

$ 3,204,463

6.5%

NA

8.3%

NA

NA

8.3%

4.0%

$ 3,205,015

6.5%

5.0% (b)

(a)  Adjusted average assets, for purposes of calculating the Tier 1 leverage ratio, includes total quarterly average assets adjusted for on-balance sheet assets that are 

subject to deduction from Tier 1 capital, predominantly goodwill and other intangible assets.

(b)  Effective January 1, 2018, the SLR was fully phased-in under Basel III. The December 31, 2017 amounts were calculated under the Basel III Transitional rules. 
(c)  The Firm’s capital ratios as of December 31, 2018 were equivalent whether calculated on a transitional or fully phased-in basis.

The Firm believes that it will operate with a Basel III CET1 capital ratio between 11% and 12% over the medium term.

For additional information on the Firm, JPMorgan Chase Bank, N.A. and Chase Bank USA, N.A.’s capital, RWA and capital ratios 
under Basel III Standardized and Advanced Fully Phased-In rules and the SLR calculated under the Basel III Advanced Fully 
Phased-In rules, all of which are considered key regulatory capital measures, refer to Explanation and Reconciliation of the 
Firm’s Use of Non-GAAP Financial Measures and Key Performance Measures on pages 57-59.

JPMorgan Chase & Co./2018 Form 10-K

89

Management’s discussion and analysis

Capital components
The following table presents reconciliations of total 
stockholders’ equity to Basel III Fully Phased-In CET1 
capital, Tier 1 capital and Basel III Advanced and 
Standardized Fully Phased-In Total capital as of December 
31, 2018 and 2017.

Capital rollforward
The following table presents the changes in Basel III Fully 
Phased-In CET1 capital, Tier 1 capital and Tier 2 capital for 
the year ended December 31, 2018.

Year Ended December 31, (in millions)

2018

Standardized/Advanced CET1 capital at December 31, 2017 $ 183,244

(in millions)

Total stockholders’ equity

Less: Preferred stock

Common stockholders’ equity

Less:

Goodwill

Other intangible assets

Other CET1 capital adjustments

Add:

December 31, 
2018
256,515 $

December 31, 
2017
255,693

$

26,068

230,447

26,068

229,625

47,471

748

1,034

47,507

855

223

Deferred tax liabilities(a)

2,280

2,204

Net income applicable to common equity

Dividends declared on common stock

Net purchase of treasury stock

Changes in additional paid-in capital

Changes related to AOCI

Adjustment related to DVA(a)

Changes related to other CET1 capital adjustments

Increase in Standardized/Advanced CET1 capital

Standardized/Advanced CET1 capital at 

December 31, 2018

Standardized/Advanced Fully Phased-

In CET1 capital

Preferred stock

Less:

183,474

26,068

183,244

26,068

Standardized/Advanced Tier 1 capital at 

December 31, 2017

Change in CET1 capital

Net issuance of noncumulative perpetual preferred stock

Other Tier 1 adjustments

449

748

Other

Increase in Standardized/Advanced Tier 1 capital

Standardized/Advanced Tier 1 capital at 

December 31, 2018

Standardized Tier 2 capital at December 31, 2017

29,396

Change in long-term debt and other instruments qualifying

as Tier 2

28,418

29,396

Change in qualifying allowance for credit losses

Standardized/Advanced Fully Phased-

In Tier 1 capital

Long-term debt and other instruments

qualifying as Tier 2 capital

Qualifying allowance for credit losses

Other

Standardized Fully Phased-In Tier 2

capital

Standardized Fully Phased-in Total

capital

Adjustment in qualifying allowance for

credit losses for Advanced Tier 2
capital

Advanced Fully Phased-In Tier 2

capital

209,093

208,564

13,772

14,500

146

14,827

14,672

(103)

237,511

237,960

(10,076)

(10,462)

18,342

18,934

Other

Decrease in Standardized Tier 2 capital

Standardized Tier 2 capital at December 31, 2018

Standardized Total capital at December 31, 2018

Advanced Tier 2 capital at December 31, 2017

Change in long-term debt and other instruments qualifying

as Tier 2

Advanced Fully Phased-In Total capital $

227,435 $

227,498

(a)  Represents certain deferred tax liabilities related to tax-deductible 

Change in qualifying allowance for credit losses

goodwill and identifiable intangibles created in nontaxable 
transactions, which are netted against goodwill and other intangibles 
when calculating TCE.

Other

Decrease in Advanced Tier 2 capital

Advanced Tier 2 capital at December 31, 2018

Advanced Total capital at December 31, 2018

18,342

$ 227,435

(a)  Includes DVA related to structured notes recorded in AOCI.

90

JPMorgan Chase & Co./2018 Form 10-K

30,923

(9,214)

(17,899)

(1,417)

(1,203)

(1,165)

205

230

183,474

208,564

230

—

299

529

209,093

(1,055)

(172)

249

(978)

28,418

237,511

18,934

(1,055)

214

249

(592)

RWA rollforward
The following table presents changes in the components of RWA under Basel III Standardized and Advanced Fully Phased-In for 
the year ended December 31, 2018. The amounts in the rollforward categories are estimates, based on the predominant 
driver of the change.

Standardized

Advanced

Year ended December 31, 2018
(in millions)
December 31, 2017
Model & data changes(a)
Portfolio runoff(b)
Movement in portfolio levels(c)
Changes in RWA

Credit risk RWA

$

1,386,060 $

Market risk
RWA
123,702 $

Total RWA

Credit risk RWA

1,509,762

$

922,905 $

Market risk
RWA
123,791 $

Operational 
risk 
400,000 $

Total RWA

1,446,696

(10,431)

(8,381)

55,805

36,993

(13,191)

—

(4,648)

(17,839)

(23,622)

(8,381)

51,157

19,154

3,750

(10,161)

10,153

3,742

(13,191)

—

(4,624)

(17,815)

—

—

(11,418)

(11,418)

(9,441)

(10,161)

(5,889)

(25,491)

December 31, 2018

$

1,423,053 $

105,863 $

1,528,916

$

926,647 $

105,976 $

388,582 $

1,421,205

(a)  Model & data changes refer to material movements in levels of RWA as a result of revised methodologies and/or treatment per regulatory guidance (exclusive of rule 

changes).

(b)  Portfolio runoff for credit risk RWA primarily reflects reduced risk from position rolloffs in legacy portfolios in Home Lending.
(c)  Movement in portfolio levels (inclusive of rule changes) refers to: changes in book size, composition, credit quality, and market movements for credit risk RWA; 

changes in position and market movements for market risk RWA; and updates to cumulative losses for operational risk RWA.

Supplementary leverage ratio
The following table presents the components of the Firm’s 
Fully Phased-In SLR as of December 31, 2018 and 2017.

December 31,
2018

December 31,
2017

$

209,093

2,636,505

$

$

208,564

2,562,155

The table below presents the Firm’s assessed level of capital 
allocated to each line of business as of the dates indicated. 

Line of business equity (Allocated capital)

(in billions)

December 31,

January 1,
 2019

2018

2017

Consumer & Community Banking

$

46,618

2,589,887

680,101

47,333

2,514,822

690,193

Corporate & Investment Bank

Commercial Banking

Asset & Wealth Management

$

3,269,988

$

3,205,015

Corporate

52.0

80.0

22.0

10.5

65.9

$

51.0 $

70.0

20.0

9.0

80.4

51.0

70.0

20.0

9.0

79.6

(in millions, except ratio)

Tier 1 capital

Total average assets

Less: Adjustments for deductions

from Tier 1 capital

Total adjusted average assets(a)
Off-balance sheet exposures(b)
Total leverage exposure

SLR

6.4%

6.5%

Total common stockholders’ equity $

230.4

$ 230.4 $ 229.6

(a)  Adjusted average assets, for purposes of calculating the SLR, includes 
total quarterly average assets adjusted for on-balance sheet assets 
that are subject to deduction from Tier 1 capital, predominantly 
goodwill and other intangible assets. 

(b)  Off-balance sheet exposures are calculated as the average of the three 

month-end spot balances during the reporting quarter. 

For JPMorgan Chase Bank, N.A.’s and Chase Bank USA, 
N.A.’s SLR ratios, refer to Note 26.

Line of business equity
Each business segment is allocated capital by taking into 
consideration capital levels of similarly rated peers and 
applicable regulatory capital requirements. ROE is 
measured and internal targets for expected returns are 
established as key measures of a business segment’s 
performance. 

The Firm’s allocation methodology incorporates Basel III 
Standardized RWA, Basel III Advanced RWA, leverage, the 
GSIB surcharge, and a simulation of capital in a severe 
stress environment. On at least an annual basis, the 
assumptions and methodologies used in capital allocation 
are assessed and as a result, the capital allocated to lines of 
business may change. As of January 1, 2019, line of 
business capital allocations have increased due to a 
combination of changes in the relative weights toward 
Standardized RWA and stress, a higher capitalization rate, 
updated stress simulations, and general business growth.   

Capital actions
Preferred stock 
Preferred stock dividends declared were $1.6 billion for the 
year ended December 31, 2018.

On January 24, 2019, the Firm issued $1.85 billion of  
6.00% non-cumulative preferred stock, Series EE, and on 
January 30, 2019, the Firm announced that it will redeem 
all $925 million of its outstanding 6.70% non-cumulative 
preferred stock, Series T, on March 1, 2019. On September 
21, 2018, the Firm issued $1.7 billion of 5.75% non-
cumulative preferred stock, Series DD. On October 30, 
2018, the Firm redeemed $1.7 billion of its fixed-to-
floating rate non-cumulative perpetual preferred stock, 
Series I. 

On October 20, 2017, the Firm issued $1.3 billion of fixed-
to-floating rate non-cumulative preferred stock, Series CC, 
with an initial dividend rate of 4.625%. On December 1, 
2017, the Firm redeemed all $1.3 billion of its outstanding 
5.50% non-cumulative preferred stock, Series O. 

For additional information on the Firm’s preferred stock, 
refer to Note 20.

JPMorgan Chase & Co./2018 Form 10-K

91

Management’s discussion and analysis

Trust preferred securities
On September 10, 2018, the Firm’s last remaining issuer of 
outstanding trust preferred securities (“issuer trust”) was 
liquidated, resulting in $475 million of trust preferred 
securities and $15 million of trust common securities 
originally issued by the issuer trust being cancelled.

On December 18, 2017, the Delaware trusts that issued
seven series of outstanding trust preferred securities were
liquidated, and $1.6 billion of trust preferred and $56 
million of trust common securities originally issued by those 
trusts were cancelled.

For additional information, refer to Note 19.

Common stock dividends 
The Firm’s common stock dividends are planned as part of 
the Capital Management governance framework in line with 
the Firm’s capital management objectives.

On September 18, 2018, the Firm announced that its Board  
of Directors increased the quarterly common stock dividend 
from $0.56 per share to $0.80 per share, effective with the 
dividend paid on October 31, 2018. The Firm’s dividends 
are subject to the Board of Directors’ approval on a 
quarterly basis.
For information regarding dividend restrictions, refer to 
Note 20 and Note 25.
The following table shows the common dividend payout 
ratio based on net income applicable to common equity.

Year ended December 31,

Common dividend payout ratio

2018

30%

2017

33%

2016

30%

Common equity 
During the year ended December 31, 2018, warrant 
holders exercised their right to purchase 14.9 million 
shares of the Firm’s common stock. The Firm issued from 
treasury stock 9.4 million shares of its common stock as a 
result of these exercises. There were no warrants 
outstanding at December 31, 2018, as any warrants that 
were not exercised on or before October 29, 2018, have 
expired. At December 31, 2017, the Firm had 15.0 million 
warrants outstanding.

Effective June 28, 2018, the Firm’s Board of Directors 
authorized the repurchase of up to $20.7 billion of common 
equity between July 1, 2018 and June 30, 2019, as part of 
its annual capital plan. As of December 31, 2018, $10.4 
billion of authorized repurchase capacity remained under 
the common equity repurchase program. 

The following table sets forth the Firm’s repurchases of 
common equity for the years ended December 31, 2018, 
2017 and 2016. There were no repurchases of warrants 
during the years ended December 31, 2018, 2017 and 
2016.

Year ended December 31, (in millions)

2018

2017

2016

Total number of shares of common stock

repurchased

Aggregate purchase price of common

stock repurchases

181.5

166.6

140.4

$19,983

$15,410

$ 9,082

The Firm from time to time enters into written trading plans 
under Rule 10b5-1 of the Securities Exchange Act of 1934 
to facilitate repurchases in accordance with the common 
equity repurchase program. A Rule 10b5-1 repurchase plan 
allows the Firm to repurchase its equity during periods 
when it would not otherwise be repurchasing common 
equity — for example, during internal trading blackout 
periods. All purchases under Rule 10b5-1 plans must be 
made according to predefined schedules established when 
the Firm is not aware of material nonpublic information.

The authorization to repurchase common equity will be 
utilized at management’s discretion, and the timing of 
purchases and the exact amount of common equity that 
may be repurchased is subject to various factors, including 
market conditions; legal and regulatory considerations 
affecting the amount and timing of repurchase activity; the 
Firm’s capital position (taking into account goodwill and 
intangibles); internal capital generation; and alternative 
investment opportunities. The repurchase program does not 
include specific price targets or timetables; may be 
executed through open market purchases or privately 
negotiated transactions, or utilizing Rule 10b5-1 plans; and 
may be suspended by management at any time.

For additional information regarding repurchases of the 
Firm’s equity securities, refer to Part II, Item 5: Market for 
Registrant’s Common Equity, Related Stockholder Matters 
and Issuer Purchases of Equity Securities on page 30.

92

JPMorgan Chase & Co./2018 Form 10-K

Other capital requirements 
Total Loss-Absorbing Capacity (“TLAC”)
On December 15, 2016, the Federal Reserve issued its final 
TLAC rule which requires the top-tier holding companies of 
eight U.S. GSIB holding companies, including the Firm, to 
maintain minimum levels of external TLAC and external 
long-term debt that satisfies certain eligibility criteria 
(“eligible LTD”), effective January 1, 2019. 

The minimum external TLAC and the minimum level of 
eligible long-term debt requirements are shown below:

The following table presents the eligible external TLAC and 
LTD amounts, as well as a representation of the amounts as 
a percentage of the Firm’s total RWA and total leverage 
exposure. 

December 31, 2018

(in billions, except ratio)

Total eligible TLAC & LTD

% of RWA

Minimum requirement 

Surplus/(shortfall)

% of total leverage exposure

Minimum requirement(a)

Surplus/(shortfall)

Eligible
External TLAC

Eligible LTD

$

$

$

380.5

$

160.5

24.9%

10.5%

23.0

28.9

$

11.6%

9.5

69.9

$

9.5

15.3

4.9%

4.5

13.4

For information on the financial consequences to holders of 
the Firm’s debt and equity securities in a resolution 
scenario, refer to Part I, Item 1A: Risk Factors on pages 
7-28 of the Firm’s 2018 Form 10-K.

(a) RWA is the greater of Standardized and Advanced.

Failure to maintain TLAC equal to or in excess of the 
regulatory minimum plus applicable buffers may result in 
limitations to the amount of capital that the Firm may 
distribute, such as through dividends and common equity 
repurchases.

The final TLAC rule permanently grandfathered all long-
term debt issued before December 31, 2016, to the extent 
these securities would be ineligible because they contained 
impermissible acceleration rights or were governed by non-
U.S. law. As of December 31, 2018, the Firm exceeded the 
minimum requirements under the rule to which it became 
subject to on January 1, 2019.

JPMorgan Chase & Co./2018 Form 10-K

93

Management’s discussion and analysis

Broker-dealer regulatory capital

J.P. Morgan Securities
JPMorgan Chase’s principal U.S. broker-dealer subsidiary is 
J.P. Morgan Securities. J.P. Morgan Securities is subject to 
Rule 15c3-1 under the Securities Exchange Act of 1934 
(the “Net Capital Rule”). J.P. Morgan Securities is also 
registered as a futures commission merchant and subject to 
Rule 1.17 of the CFTC.

J.P. Morgan Securities has elected to compute its minimum 
net capital requirements in accordance with the “Alternative 
Net Capital Requirements” of the Net Capital Rule.

Under the market and credit risk standards of Appendix E of 
the Net Capital Rule, J.P. Morgan Securities is eligible to use 
the alternative method of computing net capital if, in 
addition to meeting its minimum net capital requirements, 
it maintains tentative net capital of at least $1.0 billion. J.P. 
Morgan Securities is required to notify the SEC in the event 
that tentative net capital is less than $5.0 billion. As of 
December 31, 2018, J.P. Morgan Securities maintained 
tentative net capital in excess of the minimum and 
notification requirements. 

The following table presents J.P.Morgan Securities’ net 
capital information: 

December 31, 2018
(in millions)

J.P. Morgan Securities

Net capital

Actual

Minimum

$

16,648 $

3,069

J.P. Morgan Securities plc
J.P. Morgan Securities plc is a wholly-owned subsidiary of JPMorgan Chase Bank, N.A. and is the Firm’s principal operating 
subsidiary in the U.K. It has authority to engage in banking, investment banking and broker-dealer activities. 
J.P. Morgan Securities plc is jointly regulated by the PRA and the FCA. J.P. Morgan Securities plc is subject to the European 
Union Capital Requirements Regulation and the PRA capital rules, each of which implemented Basel III and thereby subject J.P. 
Morgan Securities plc to its requirements.

The following table presents J.P. Morgan Securities plc’s capital information:

December 31, 2018
(in millions, except ratios)

J.P. Morgan Securities plc

Total capital(a)

CET1 ratio

Total capital ratio

Estimated

Estimated

Minimum

Estimated

Minimum

$

53,086

17.4%

4.5%

22.5%

8.0%

(a)  Includes the tier 2 qualifying subordinated debt securities issued to meet the MREL requirements to which J.P. Morgan Securities plc became subject to on 

January 1, 2019. For additional information on MREL, refer to Supervision & Regulation on pages 1-6

94

JPMorgan Chase & Co./2018 Form 10-K

LIQUIDITY RISK MANAGEMENT

Liquidity risk is the risk that the Firm will be unable to meet 
its contractual and contingent financial obligations as they 
arise or that it does not have the appropriate amount, 
composition and tenor of funding and liquidity to support 
its assets and liabilities. 

Liquidity risk oversight
The Firm has a liquidity risk oversight function whose 
primary objective is to provide assessment, measurement, 
monitoring, and control of liquidity risk across the Firm. 
Liquidity risk oversight is managed through a dedicated 
firmwide Liquidity Risk Oversight group. The CTC CRO, who 
reports to the Firm’s CRO, is responsible for firmwide 
Liquidity Risk Oversight. Liquidity Risk Oversight’s 
responsibilities include: 

•  Establishing and monitoring limits and indicators, 

including liquidity risk appetite tolerances; 

•  Monitoring and reporting internal firmwide and legal 

entity liquidity stress tests as well as regulatory defined 
liquidity stress tests; 

•  Approving or escalating for review new or updated 

liquidity stress assumptions; 

•  Monitoring liquidity positions, balance sheet variances 

and funding activities; 

•  Conducting ad hoc analysis to identify potential 

emerging liquidity risks; and

•  Performing independent review of liquidity risk 

management processes. 

Liquidity management 
Treasury and CIO is responsible for liquidity management. 
The primary objectives of effective liquidity management 
are to:  

•  Ensure that the Firm’s core businesses and material legal 
entities are able to operate in support of client needs 
and meet contractual and contingent financial 
obligations through normal economic cycles as well as 
during stress events, and 

•  Manage an optimal funding mix and availability of 

liquidity sources. 

As part of the Firm’s overall liquidity management strategy, 
the Firm manages liquidity and funding using a centralized, 
global approach in order to:  

• 

Optimize liquidity sources and uses; 

•  Monitor exposures; 

• 

Identify constraints on the transfer of liquidity between 
the Firm’s legal entities; and   

•  Maintain the appropriate amount of surplus liquidity at 
a firmwide and legal entity level, where relevant. 

In the context of the Firm’s liquidity management, Treasury 
and CIO is responsible for: 

•  Analyzing and understanding the liquidity characteristics 
of the assets and liabilities of the Firm, lines of business 

and legal entities, taking into account legal, regulatory, 
and operational restrictions; 

•  Developing internal liquidity stress testing assumptions; 

•  Defining and monitoring firmwide and legal entity-
specific liquidity strategies, policies, reporting and 
contingency funding plans; 

•  Managing liquidity within the Firm’s approved liquidity 

risk appetite tolerances and limits; 

•  Managing compliance with regulatory requirements 

related to funding and liquidity risk; and 

•  Setting transfer pricing in accordance with underlying 
liquidity characteristics of balance sheet assets and 
liabilities as well as certain off-balance sheet items. 

Risk governance
Committees responsible for liquidity governance include the 
firmwide ALCO as well as line of business and regional 
ALCOs, the Treasurer Committee, and the CTC Risk 
Committee. In addition, the DRPC reviews and recommends 
to the Board of Directors, for formal approval, the Firm’s 
liquidity risk tolerances, liquidity strategy, and liquidity 
policy at least annually. For further discussion of ALCO and 
other risk-related committees, refer to Enterprise-wide Risk 
Management on pages 79–140.

Internal stress testing
Liquidity stress tests are intended to ensure that the Firm 
has sufficient liquidity under a variety of adverse scenarios, 
including scenarios analyzed as part of the Firm’s resolution 
and recovery planning. Stress scenarios are produced for 
JPMorgan Chase & Co. (“Parent Company”) and the Firm’s 
material legal entities on a regular basis, and ad hoc stress 
tests are performed, as needed, in response to specific 
market events or concerns. Liquidity stress tests assume all 
of the Firm’s contractual financial obligations are met and 
take into consideration: 

•  Varying levels of access to unsecured and secured 

funding markets, 

•  Estimated non-contractual and contingent cash outflows, 

and 

•  Potential impediments to the availability and 

transferability of liquidity between jurisdictions and 
material legal entities such as regulatory, legal or other 
restrictions. 

Liquidity outflow assumptions are modeled across a range 
of time horizons and currency dimensions and contemplate 
both market and idiosyncratic stresses. 

Results of stress tests are considered in the formulation of 
the Firm’s funding plan and assessment of its liquidity 
position. The Parent Company acts as a source of funding 
for the Firm through equity and long-term debt issuances, 
and the IHC provides funding support to the ongoing 
operations of the Parent Company and its subsidiaries, as 
necessary. The Firm maintains liquidity at the Parent 
Company and the IHC, in addition to liquidity held at the 

JPMorgan Chase & Co./2018 Form 10-K

95

there was a decrease in the amount of HQLA in JPMorgan 
Chase Bank, N.A. and Chase Bank USA, N.A. that was 
determined to be transferable to non-bank affiliates.  This 
decrease was based on a change in the Firm’s interpretation 
of amounts available for transfer.

The Firm’s average LCR decreased for the three months 
ended December 31, 2018, compared with the prior year 
period, due to a reduction in average HQLA primarily driven 
by (a) long-term debt maturities and CIB activities, and (b) 
a decrease in the amount of HQLA in JPMorgan Chase Bank, 
N.A. and Chase Bank USA, N.A that was determined to be 
transferable to non-bank affiliates based on a change in the 
Firm’s interpretation of amounts available for transfer.

The Firm’s average LCR may fluctuate from period to period, 
due to changes in its HQLA and estimated net cash outflows 
under the LCR as a result of ongoing business activity. The 
Firm’s HQLA are expected to be available to meet its 
liquidity needs in a time of stress. For a further discussion 
of the Firm’s LCR, refer to the Firm’s US LCR Disclosure 
reports, which are available on the Firm’s website at: 
(https://jpmorganchaseco.gcs-web.com/financial-
information/basel-pillar-3-us-lcr-disclosures).

Other liquidity sources
As of December 31, 2018, in addition to assets reported in 
the Firm’s HQLA under the LCR rule, the Firm had 
approximately $226 billion of unencumbered marketable 
securities, such as equity securities and fixed income debt 
securities, available to raise liquidity, if required. This 
includes HQLA-eligible securities included as part of the 
excess liquidity at JPMorgan Chase Bank, N.A. that are not 
transferable to non-bank affiliates.  

As of December 31, 2018, the Firm also had approximately 
$276 billion of available borrowing capacity at various 
FHLBs, discount windows at the Federal Reserve Banks and 
various other central banks as a result of collateral pledged 
by the Firm to such banks. This borrowing capacity excludes 
the benefit of securities reported in the Firm’s HQLA or 
other unencumbered securities that are currently pledged 
at the Federal Reserve Bank discount windows. Although 
available, the Firm does not view the borrowing capacity at 
Federal Reserve Bank discount windows and the various 
other central banks as a primary source of liquidity.  

Management’s discussion and analysis

operating subsidiaries, at levels sufficient to comply with 
liquidity risk tolerances and minimum liquidity 
requirements, and to manage through periods of stress 
where access to normal funding sources is disrupted.

Contingency funding plan
The Firm’s contingency funding plan (“CFP”), which is 
approved by the firmwide ALCO and the DRPC, is a 
compilation of procedures and action plans for managing 
liquidity through stress events. The CFP incorporates the 
limits and indicators set by the Liquidity Risk Oversight 
group. These limits and indicators are reviewed regularly to 
identify emerging risks or vulnerabilities in the Firm’s 
liquidity position. The CFP identifies the alternative 
contingent funding and liquidity resources available to the 
Firm and its legal entities in a period of stress.

Liquidity Coverage Ratio
The LCR rule requires the Firm to maintain an amount of 
unencumbered High Quality Liquid Assets (“HQLA”) that is 
sufficient to meet its estimated total net cash outflows over 
a prospective 30 calendar-day period of significant stress. 
HQLA is the amount of liquid assets that qualify for 
inclusion in the LCR. HQLA primarily consist of 
unencumbered cash and certain high quality liquid 
securities as defined in the LCR rule.

Under the LCR rule, the amounts of HQLA held by JPMorgan 
Chase Bank N.A. and Chase Bank USA, N.A that are in excess 
of each entity’s standalone 100% minimum LCR 
requirement, and that are not transferable to non-bank 
affiliates, must be excluded from the Firm’s reported HQLA. 
The LCR is required to be a minimum of 100%.  

The following table summarizes the Firm’s average LCR for 
the three months ended December 31, 2018, September 
30, 2018 and December 31, 2017 based on the Firm’s 
current interpretation of the finalized LCR framework.

Average amount
(in millions)

December 31,
2018

September
30, 2018

December 31,
2017

Three months ended

HQLA

Eligible cash(a)

$

297,069

$

344,660

Eligible securities(b)(c)

Total HQLA(d)

Net cash outflows

LCR

Net excess HQLA (d)

232,201

529,270

467,704

113%

61,566

$

$

$

190,349

535,009

466,803

115%

68,206

$

$

$

$

$

$

$

370,126

189,955

560,081

472,078

119%

88,003

(a)  Represents cash on deposit at central banks, primarily Federal Reserve 

Banks.

(b)  Predominantly U.S. Treasuries, U.S. Agency MBS, and sovereign bonds 

net of applicable haircuts under the LCR rules.

(c)  HQLA eligible securities may be reported in securities borrowed or 
purchased under resale agreements, trading assets, or investment 
securities on the Firm’s Consolidated balance sheets.

(d)  Excludes average excess HQLA at JPMorgan Chase Bank, N.A. and 

Chase Bank USA, N.A. that are not transferable to non-bank affiliates.
The Firm’s average LCR decreased during the three months 
ended December 31, 2018, compared with the three month 
period ended September 30, 2018 due to a decrease in the 
average amount of reportable HQLA. Although HQLA 
increased in JPMorgan Chase Bank, N.A. during the period, 

96

JPMorgan Chase & Co./2018 Form 10-K

Funding
Sources of funds
Management believes that the Firm’s unsecured and 
secured funding capacity is sufficient to meet its on- and 
off-balance sheet obligations.

The Firm funds its global balance sheet through diverse 
sources of funding including a stable deposit franchise as 
well as secured and unsecured funding in the capital 
markets. The Firm’s loan portfolio is funded with a portion 
of the Firm’s deposits, through securitizations and, with 
respect to a portion of the Firm’s real estate-related loans, 
with secured borrowings from the FHLBs. Deposits in excess 
of the amount utilized to fund loans are primarily invested 
by Treasury and CIO in the Firm’s investment securities 
portfolio or deployed in cash or other short-term liquid 
investments based on their interest rate and liquidity risk 

characteristics. Securities borrowed or purchased under 
resale agreements and trading assets-debt and equity 
instruments are primarily funded by the Firm’s securities 
loaned or sold under agreements to repurchase, trading 
liabilities–debt and equity instruments, and a portion of the 
Firm’s long-term debt and stockholders’ equity. In addition 
to funding securities borrowed or purchased under resale 
agreements and trading assets-debt and equity 
instruments, proceeds from the Firm’s debt and equity 
issuances are used to fund certain loans and other financial 
and non-financial assets, or may be invested in the Firm’s 
investment securities portfolio. Refer to the discussion 
below for additional information relating to Deposits, Short-
term funding, and Long-term funding and issuance.

Deposits
The table below summarizes, by line of business, the period-end and average deposit balances as of and for the years ended 
December 31, 2018 and 2017.

Deposits

As of or for the year ended December 31,

(in millions)

Consumer & Community Banking

Corporate & Investment Bank

Commercial Banking

Asset & Wealth Management

Corporate

Total Firm

A key strength of the Firm is its diversified deposit 
franchise, through each of its lines of business, which 
provides a stable source of funding and limits reliance on 
the wholesale funding markets. A significant portion of the 
Firm’s deposits are consumer and wholesale operating 
deposits, which are both considered to be stable sources of 
liquidity. Wholesale operating deposits are considered to be 
stable sources of liquidity because they are generated from 
customers that maintain operating service relationships 
with the Firm.  

The table below shows the loan and deposit balances, the 
loans-to-deposits ratios, and deposits as a percentage of 
total liabilities, as of December 31, 2018 and 2017.

As of December 31, 
(in billions except ratios)

Deposits

Deposits as a % of total liabilities

Loans
Loans-to-deposits ratio

2018

2017

$

1,470.7

$

1,444.0

62%

984.6

67%

63%

930.7

64%

The Firm believes that average deposit balances are 
generally more representative of deposit trends than 
period-end deposit balances. 

Year ended December 31,

Average

2018

2017

2018

2017

$

678,854 $

659,885

$

670,388 $

640,219

482,084

170,859

138,546

323

455,883

181,512

146,407

295

477,250

170,822

137,272

729

447,697

176,884

148,982

3,604

$

1,470,666 $

1,443,982

$

1,456,461 $

1,417,386

Average deposits increased for the year ended December 
31, 2018 in CCB and CIB, partially offset by decreases in 
AWM, CB and Corporate. 

• 

• 

The increase in CCB reflects the continuation of growth 
from new accounts, and in CIB reflects growth in 
operating deposits in both Treasury Services and 
Securities Services driven by growth in client activity. 
The decrease in AWM was driven by balance migration 
predominantly into the Firm’s investment-related 
products. The decrease in CB was driven by a reduction 
in non-operating deposits. The decrease in Corporate 
was predominantly due to maturities of wholesale non-
operating deposits, consistent with the Firm’s efforts to 
reduce such deposits.

For further information on deposit and liability balance 
trends, refer to the discussion of the Firm’s Business 
Segment Results and the Consolidated Balance Sheets 
Analysis on pages 60-78 and pages 52–53, respectively.

JPMorgan Chase & Co./2018 Form 10-K

97

Management’s discussion and analysis

The following table summarizes short-term and long-term funding, excluding deposits, as of December 31, 2018 and 2017, 
and average balances for the years ended December 31, 2018 and 2017. For additional information, refer to the Consolidated 
Balance Sheets Analysis on pages 52–53 and Note 19.

Sources of funds (excluding deposits)
As of or for the year ended December 31,
(in millions)
Commercial paper
Other borrowed funds(a)
Total short-term unsecured funding(a)

Securities sold under agreements to repurchase(a)(b)
Securities loaned(a)(b)
Other borrowed funds(a)(c)
Obligations of Firm-administered multi-seller conduits(d)
Total short-term secured funding(a)

Senior notes

Trust preferred securities

Subordinated debt

Structured notes(e)

Total long-term unsecured funding

Credit card securitization(d)

Other securitizations(d)(f)

Federal Home Loan Bank (“FHLB”) advances

Other long-term secured funding(g)

Total long-term secured funding

Preferred stock(h)

Common stockholders’ equity(h)

2018

2017

2018

2017

Average

30,059 $ 24,186
10,727
38,848 $ 34,913

8,789

171,975 $147,713
9,211
16,889
3,045
216,727 $176,858

9,481
30,428
4,843

162,733 $155,852

—

690

16,743

16,553

53,090

45,727

232,566 $218,822

13,404 $ 21,278

—

—

44,455

60,617

5,010

4,641

62,869 $ 86,536

26,068 $ 26,068

230,447 $229,625

$

$

$

$

$

$

$

$

$

$

27,834 $
11,369
39,203 $

177,629 $
10,692
24,320
3,396
216,037 $

19,920
10,755
30,675

173,450
12,798
15,857
3,206
205,311

153,162 $

154,352

471

16,178

49,640

2,276

18,832

42,918

219,451 $

218,378

15,900 $

25,933

—

52,121

4,842

626

69,916

3,195

72,863 $

99,670

26,249 $

26,212

229,222 $

230,350

$

$

$

$

$

$

$

$

$

$

(a)  The prior period amounts have been revised to conform with the current period presentation.
(b)  Primarily consists of short-term securities loaned or sold under agreements to repurchase.
(c)  Includes FHLB advances with original maturities of less than one year of $11.4 billion as of December 31, 2018; there were no FHLB advances with original 

maturities of less than one year as of December 31, 2017.

(d)  Included in beneficial interests issued by consolidated variable interest entities on the Firm’s Consolidated balance sheets.
(e)  Includes certain TLAC-eligible long-term unsecured debt issued by the Parent Company.
(f)  Other securitizations includes securitizations of student loans. The Firm deconsolidated the student loan securitization entities in the second quarter of 2017 as it no 
longer had a controlling financial interest in these entities as a result of the sale of the student loan portfolio. The Firm’s wholesale businesses also securitize loans 
for client-driven transactions, which are not considered to be a source of funding for the Firm and are not included in the table.

(g)  Includes long-term structured notes which are secured.
(h)  For additional information on preferred stock and common stockholders’ equity refer to Capital Risk Management on pages 85-94, Consolidated statements of 

changes in stockholders’ equity, Note 20 and Note 21.

Short-term funding 
The Firm’s sources of short-term secured funding primarily 
consist of securities loaned or sold under agreements to 
repurchase. These instruments are secured predominantly 
by high-quality securities collateral, including government-
issued debt and agency MBS, and constitute a significant 
portion of the federal funds purchased and securities 
loaned or sold under repurchase agreements on the 
Consolidated balance sheets. The increase at December 31, 
2018, compared to December 31, 2017, was primarily due 
to higher client-driven market-making activities and higher 
secured financing of trading assets-debt and equity 
instruments in CIB. The balances associated with securities 
loaned or sold under agreements to repurchase fluctuate 
over time due to customers’ investment and financing 
activities; the Firm’s demand for financing; the ongoing 
management of the mix of the Firm’s liabilities, including its 
secured and unsecured financing (for both the investment 

securities and market-making portfolios); and other market 
and portfolio factors.

The Firm’s sources of short-term unsecured funding 
primarily consist of issuance of wholesale commercial 
paper. The increase in commercial paper was due to higher 
net issuance primarily for short-term liquidity management.  

Long-term funding and issuance
Long-term funding provides additional sources of stable 
funding and liquidity for the Firm. The Firm’s long-term 
funding plan is driven primarily by expected client activity, 
liquidity considerations, and regulatory requirements, 
including TLAC. Long-term funding objectives include 
maintaining diversification, maximizing market access and 
optimizing funding costs. The Firm evaluates various 
funding markets, tenors and currencies in creating its 
optimal long-term funding plan. 

98

JPMorgan Chase & Co./2018 Form 10-K

The significant majority of the Firm’s long-term unsecured funding is issued by the Parent Company to provide maximum 
flexibility in support of both bank and non-bank subsidiary funding needs. The Parent Company advances substantially all net 
funding proceeds to its subsidiary, the IHC. The IHC does not issue debt to external counterparties. The following table 
summarizes long-term unsecured issuance and maturities or redemptions for the years ended December 31, 2018 and 2017. 
For additional information, refer to Note 19.

Long-term unsecured funding
Year ended December 31,

(Notional in millions)

Issuance

Senior notes issued in the U.S. market

Senior notes issued in non-U.S. markets

Total senior notes

Structured notes(a)

Total long-term unsecured funding – issuance

Maturities/redemptions

Senior notes

Subordinated debt

Structured notes

2018

2017

2018

2017

Parent Company(b)

Subsidiaries(b)

$

22,000 $

21,250

$

9,562 $

1,502

23,502

2,444

2,220

23,470

2,516

—

9,562

25,410

62

—

62

26,524

25,946 $

25,986

$

34,972 $

26,586

19,141 $

20,971

$

4,466 $

136

2,678

3,401

5,440

1,366

3,500

—

15,049

17,141

$

$

Total long-term unsecured funding – maturities/redemptions

$

21,955 $

29,812

$

19,515 $

22,007

(a)  Includes certain TLAC-eligible long-term unsecured debt issued by the Parent Company.
(b)  The prior period amounts have been revised to conform with the current period presentation.

The Firm raises secured long-term funding through securitization of consumer credit card loans and advances from the FHLBs. 
The following table summarizes the securitization issuance and FHLB advances and their respective maturities or redemptions 
for the years ended December 31, 2018 and 2017. 

Long-term secured funding
Year ended December 31,

(in millions)

Credit card securitization

Other securitizations(a)

FHLB advances

Other long-term secured funding(b)

Total long-term secured funding

Issuance

Maturities/Redemptions

2018

2017

2018

2017

$

1,396 $

1,545

$

9,250 $

11,470

—

9,000

377

—

—

—

55

25,159

18,900

2,354

289

731

$

10,773 $

3,899

$

34,698 $

31,156

(a)  Other securitizations includes securitizations of student loans. The Firm deconsolidated the student loan securitization entities in the second quarter of 

2017 as it no longer had a controlling financial interest in these entities as a result of the sale of the student loan portfolio. 

(b)  Includes long-term structured notes which are secured.

The Firm’s wholesale businesses also securitize loans for client-driven transactions; those client-driven loan securitizations are 
not considered to be a source of funding for the Firm and are not included in the table above. For further description of the 
client-driven loan securitizations, refer to Note 14.

JPMorgan Chase & Co./2018 Form 10-K

99

Management’s discussion and analysis

Credit ratings
The cost and availability of financing are influenced by 
credit ratings. Reductions in these ratings could have an 
adverse effect on the Firm’s access to liquidity sources, 
increase the cost of funds, trigger additional collateral or 
funding requirements and decrease the number of investors 
and counterparties willing to lend to the Firm. Additionally, 
the Firm’s funding requirements for VIEs and other third- 

party commitments may be adversely affected by a decline 
in credit ratings. For additional information on the impact of 
a credit ratings downgrade on the funding requirements for 
VIEs, and on derivatives and collateral agreements, refer to 
SPEs on page 55, and liquidity risk and credit-related 
contingent features in Note 5.

The credit ratings of the Parent Company and the Firm’s principal bank and non-bank subsidiaries as of December 31, 2018, 
were as follows.

JPMorgan Chase & Co.

JPMorgan Chase Bank, N.A.
Chase Bank USA, N.A.

J.P. Morgan Securities LLC
J.P. Morgan Securities plc

December 31, 2018

Moody’s Investors Service

Standard & Poor’s

Fitch Ratings

Long-term
issuer

Short-term
issuer

A2

A-

AA-

P-1

A-2

F1+

Outlook

Stable

Stable

Stable

Long-term
issuer

Short-term
issuer

Aa2

A+

AA

P-1

A-1

F1+

Outlook

Stable

Stable

Stable

Long-term
issuer

Short-term
issuer

Aa3

A+

AA

P-1

A-1

F1+

Outlook

Stable

Stable

Stable

On October 25, 2018, Moody’s upgraded the Parent 
Company’s long-term issuer rating to A2 (previously A3) 
and short-term issuer rating to P-1 (previously P-2). The 
long-term issuer ratings were also upgraded for JPMorgan 
Chase Bank, N.A. and Chase Bank USA, N.A. to Aa2 
(previously Aa3), and for J.P. Morgan Securities LLC and J.P. 
Morgan Securities plc to Aa3 (previously A1).

On June 21, 2018, Fitch upgraded the Parent Company’s 
long-term issuer rating to AA- (previously A+) and short-
term issuer rating to F1+ (previously F1). The long-term 
issuer ratings were also upgraded to AA for JPMorgan Chase 
Bank, N.A, Chase Bank USA, N.A., J.P. Morgan Securities LLC 
and J.P. Morgan Securities plc (all previously AA-).

Downgrades of the Firm’s long-term ratings by one or two 
notches could result in an increase in its cost of funds, and 
access to certain funding markets could be reduced. The 
nature and magnitude of the impact of ratings downgrades 
depends on numerous contractual and behavioral factors 
which the Firm believes are incorporated in its liquidity risk 
and stress testing metrics. The Firm believes that it 

maintains sufficient liquidity to withstand a potential 
decrease in funding capacity due to ratings downgrades.

JPMorgan Chase’s unsecured debt does not contain 
requirements that would call for an acceleration of 
payments, maturities or changes in the structure of the 
existing debt, provide any limitations on future borrowings 
or require additional collateral, based on unfavorable 
changes in the Firm’s credit ratings, financial ratios, 
earnings, or stock price.

Critical factors in maintaining high credit ratings include a 
stable and diverse earnings stream, strong capital and 
liquidity ratios, strong credit quality and risk management 
controls, and diverse funding sources. Rating agencies 
continue to evaluate economic and geopolitical trends, 
regulatory developments, future profitability, risk 
management practices, and litigation matters, as well as 
their broader ratings methodologies. Changes in any of 
these factors could lead to changes in the Firm’s credit 
ratings.

100

JPMorgan Chase & Co./2018 Form 10-K

REPUTATION RISK MANAGEMENT

Reputation risk is the potential that an action, inaction, 
transaction, investment or event will reduce trust in the 
Firm’s integrity or competence by its various constituents, 
including clients, counterparties, customers, investors, 
regulators, employees, communities or the broader public.

Organization and management 
Reputation Risk Management is an independent risk 
management function that establishes the governance 
framework for managing reputation risk across the Firm.  
The Firmwide Risk Executive for Reputation Risk reports to 
the Firm’s CRO.

The Firm’s reputation risk management function includes 
the following activities:
• 

Establishing a firmwide Reputation Risk Governance 
policy and standards 

•  Managing the governance infrastructure and processes 
that support consistent identification, escalation, 
management and monitoring of reputation risk issues 
firmwide

• 

Providing oversight to LOB Reputation Risk Offices 
(“RRO”) on certain situations that have the potential to 
damage the reputation of the LOB or the Firm

The types of events that give rise to reputation risk are 
broad and could be introduced in various ways, including by 
the Firm’s employees and the clients, customers and 
counterparties with which the Firm does business. These 
events could result in financial losses, litigation and 
regulatory fines, as well as other damages to the Firm. As 
reputation risk is inherently difficult to identify, manage, 
and quantify, an independent reputation risk management 
governance function is critical.

Governance and oversight
The Firm’s Reputation Risk Governance policy establishes 
the principles for managing reputation risk for the Firm, and 
is approved annually by the Directors’ Risk Policy 
Committee. It is the responsibility of employees in each LOB 
and Corporate to consider the reputation of the Firm when 
deciding whether to offer a new product, engage in a 
transaction or client relationship, enter a new jurisdiction, 
initiate a business process or other matters. Increasingly, 
sustainability, social responsibility and environmental 
impacts are important considerations in assessing the 
Firm’s reputation risk, and are considered as part of 
reputation risk governance.

The Firm’s reputation risk governance framework applies to 
each LOB and Corporate. Each LOB RRO advises their 
business on potential reputation risk issues and provides 
oversight of policy and standards created to guide the 
identification and assessment of reputation risk. LOB 
Reputation Risk Committees and forums review and assess 
reputation risk for their respective businesses. Each 
function also applies appropriate diligence to reputation 
risk arising from their day-to-day activities. Reputation risk 
issues deemed significant are escalated to the appropriate 
LOB Risk Committee and/or to the Firmwide Risk 
Committee.

JPMorgan Chase & Co./2018 Form 10-K

101

Management’s discussion and analysis

CREDIT AND INVESTMENT RISK MANAGEMENT

Credit and investment risk is the risk associated with the 
default or change in credit profile of a client, counterparty 
or customer; or loss of principal or a reduction in expected 
returns on investments, including consumer credit risk, 
wholesale credit risk, and investment portfolio risk.

Credit risk management
Credit risk is the risk associated with the default or change 
in credit profile of a client, counterparty or customer. The 
Firm provides credit to a variety of customers, ranging from 
large corporate and institutional clients to individual 
consumers and small businesses. In its consumer 
businesses, the Firm is exposed to credit risk primarily 
through its home lending, credit card, auto, and business 
banking businesses. In its wholesale businesses, the Firm is 
exposed to credit risk through its underwriting, lending, 
market-making, and hedging activities with and for clients 
and counterparties, as well as through its operating services 
activities (such as cash management and clearing 
activities), securities financing activities, investment 
securities portfolio, and cash placed with banks.

Credit Risk Management is an independent risk 
management function that monitors, measures and 
manages credit risk throughout the Firm and defines credit 
risk policies and procedures. The credit risk function reports 
to the Firm’s CRO. The Firm’s credit risk management 
governance includes the following activities:

•  Establishing a comprehensive credit risk policy 

framework

•  Monitoring, measuring and managing credit risk across all 
portfolio segments, including transaction and exposure 
approval

•  Setting industry and geographic concentration limits, as 
appropriate, and establishing underwriting guidelines 

•  Assigning and managing credit authorities in connection 

with the approval of all credit exposure

•  Managing criticized exposures and delinquent loans

•  Estimating credit losses and ensuring appropriate credit 

risk-based capital management

Risk identification and measurement
The Credit Risk Management function monitors, measures, 
manages and limits credit risk across the Firm’s businesses. 
To measure credit risk, the Firm employs several 
methodologies for estimating the likelihood of obligor or 
counterparty default. Methodologies for measuring credit 
risk vary depending on several factors, including type of 
asset (e.g., consumer versus wholesale), risk measurement 
parameters (e.g., delinquency status and borrower’s credit 
score versus wholesale risk-rating) and risk management 
and collection processes (e.g., retail collection center versus 
centrally managed workout groups). Credit risk 
measurement is based on the probability of default of an 
obligor or counterparty, the loss severity given a default 
event and the exposure at default.

Based on these factors and related market-based inputs, 
the Firm estimates credit losses for its exposures. Probable 
credit losses inherent in the consumer and wholesale held-
for-investment loan portfolios are reflected in the allowance 
for loan losses, and probable credit losses inherent in 
lending-related commitments are reflected in the allowance 
for lending-related commitments. These losses are 
estimated using statistical analyses and other factors as 
described in Note 13. In addition, potential and unexpected 
credit losses are reflected in the allocation of credit risk 
capital and represent the potential volatility of actual losses 
relative to the established allowances for loan losses and 
lending-related commitments. The analyses for these losses 
include stress testing that considers alternative economic 
scenarios as described in the Stress testing section below. 
For further information, refer to Critical Accounting 
Estimates used by the Firm on pages 141-143.

The methodologies used to estimate credit losses depend 
on the characteristics of the credit exposure, as described 
below.

Scored exposure
The scored portfolio is generally held in CCB and 
predominantly includes residential real estate loans, credit 
card loans, and certain auto and business banking loans. 
For the scored portfolio, credit loss estimates are based on 
statistical analysis of credit losses over discrete periods of 
time. The statistical analysis uses portfolio modeling, credit 
scoring, and decision-support tools, which consider loan-
level factors such as delinquency status, credit scores, 
collateral values, and other risk factors. Credit loss analyses 
also consider, as appropriate, uncertainties and other 
factors, including those related to current macroeconomic 
and political conditions, the quality of underwriting 
standards, and other internal and external factors. The 
factors and analysis are updated on a quarterly basis or 
more frequently as market conditions dictate.

102

JPMorgan Chase & Co./2018 Form 10-K

Risk-rated exposure
Risk-rated portfolios are generally held in CIB, CB and AWM, 
but also include certain business banking and auto dealer 
loans held in CCB that are risk-rated because they have 
characteristics similar to commercial loans. For the risk-
rated portfolio, credit loss estimates are based on estimates 
of the probability of default (“PD”) and loss severity given a 
default. The probability of default is the likelihood that a 
borrower will default on its obligation; the loss given default 
(“LGD”) is the estimated loss on the loan that would be 
realized upon default and takes into consideration collateral 
and structural support for each credit facility. The 
estimation process includes assigning risk ratings to each 
borrower and credit facility to differentiate risk within the 
portfolio. These risk ratings are reviewed regularly by Credit 
Risk Management and revised as needed to reflect the 
borrower’s current financial position, risk profile and 
related collateral. The calculations and assumptions are 
based on both internal and external historical experience 
and management judgment and are reviewed regularly.

Stress testing
Stress testing is important in measuring and managing 
credit risk in the Firm’s credit portfolio. The process 
assesses the potential impact of alternative economic and 
business scenarios on estimated credit losses for the Firm. 
Economic scenarios and the underlying parameters are 
defined centrally, articulated in terms of macroeconomic 
factors and applied across the businesses. The stress test 
results may indicate credit migration, changes in 
delinquency trends and potential losses in the credit 
portfolio. In addition to the periodic stress testing 
processes, management also considers additional stresses 
outside these scenarios, including industry and country- 
specific stress scenarios, as necessary. The Firm uses stress 
testing to inform decisions on setting risk appetite both at a 
Firm and LOB level, as well as to assess the impact of stress 
on individual counterparties.

Risk monitoring and management
The Firm has developed policies and practices that are 
designed to preserve the independence and integrity of the 
approval and decision-making process of extending credit to 
ensure credit risks are assessed accurately, approved 
properly, monitored regularly and managed actively at both 
the transaction and portfolio levels. The policy framework 
establishes credit approval authorities, concentration limits, 
risk-rating methodologies, portfolio review parameters and 
guidelines for management of distressed exposures. In 
addition, certain models, assumptions and inputs used in 
evaluating and monitoring credit risk are independently 
validated by groups that are separate from the line of 
businesses.

Consumer credit risk is monitored for delinquency and other 
trends, including any concentrations at the portfolio level, 
as certain of these trends can be modified through changes 
in underwriting policies and portfolio guidelines. Consumer 
Risk Management evaluates delinquency and other trends 
against business expectations, current and forecasted 
economic conditions, and industry benchmarks. Historical 
and forecasted economic performance and trends are 
incorporated into the modeling of estimated consumer 
credit losses and are part of the monitoring of the credit 
risk profile of the portfolio. 

Wholesale credit risk is monitored regularly at an aggregate 
portfolio, industry, and individual client and counterparty 
level with established concentration limits that are reviewed 
and revised as deemed appropriate by management, 
typically on an annual basis. Industry and counterparty 
limits, as measured in terms of exposure and economic risk 
appetite, are subject to stress-based loss constraints. In 
addition, wrong-way risk — the risk that exposure to a 
counterparty is positively correlated with the impact of a 
default by the same counterparty, which could cause 
exposure to increase at the same time as the counterparty’s 
capacity to meet its obligations is decreasing — is actively 
monitored as this risk could result in greater exposure at 
default compared with a transaction with another 
counterparty that does not have this risk.

Management of the Firm’s wholesale credit risk exposure is 
accomplished through a number of means, including:

•  Loan underwriting and credit approval process

•  Loan syndications and participations

•  Loan sales and securitizations

•  Credit derivatives

•  Master netting agreements

•  Collateral and other risk-reduction techniques

JPMorgan Chase & Co./2018 Form 10-K

103

Management’s discussion and analysis

In addition to Credit Risk Management, an independent 
Credit Review function is responsible for: 

•  Independently validating or changing the risk grades 
assigned to exposures in the Firm’s wholesale and 
commercial-oriented retail credit portfolios, and 
assessing the timeliness of risk grade changes initiated by 
responsible business units; and 

•  Evaluating the effectiveness of business units’ credit 

management processes, including the adequacy of credit 
analyses and risk grading/LGD rationales, proper 
monitoring and management of credit exposures, and 
compliance with applicable grading policies and 
underwriting guidelines. 

For further discussion of consumer and wholesale loans, 
refer to Note 12.

Risk reporting
To enable monitoring of credit risk and effective decision-
making, aggregate credit exposure, credit quality forecasts, 
concentration levels and risk profile changes are reported 
regularly to senior members of Credit Risk Management. 
Detailed portfolio reporting of industry; clients, 
counterparties and customers; product and geographic 
concentrations occurs monthly, and the appropriateness of 
the allowance for credit losses is reviewed by senior 
management at least on a quarterly basis. Through the risk 
reporting and governance structure, credit risk trends and 
limit exceptions are provided regularly to, and discussed 
with, risk committees, senior management and the Board of 
Directors as appropriate.

104

JPMorgan Chase & Co./2018 Form 10-K

CREDIT PORTFOLIO

Credit risk is the risk associated with the default or change
in credit profile of a client, counterparty or customer.

Total credit portfolio

In the following tables, reported loans include loans 
retained (i.e., held-for-investment); loans held-for-sale; and 
certain loans accounted for at fair value. The following 
tables do not include loans which the Firm accounts for at 
fair value and classifies as trading assets. For further 
information regarding these loans, refer to Notes 2 and 3. 
For additional information on the Firm’s loans, lending-
related commitments and derivative receivables, including 
the Firm’s accounting policies, refer to Notes 12, 27, and 5, 
respectively. 

For further information regarding the credit risk inherent in 
the Firm’s cash placed with banks, refer to Wholesale credit 
exposure – industry exposures on pages 113–115 ; for 
information regarding the credit risk inherent in the Firm’s 
investment securities portfolio, refer to Note 10; and for 
information regarding credit risk inherent in the securities 
financing portfolio, refer to Note 11.

For a further discussion of the consumer credit environment 
and consumer loans, refer to Consumer Credit Portfolio on 
pages 106–111 and Note 12. For a further discussion of the 
wholesale credit environment and wholesale loans, refer to 
Wholesale Credit Portfolio on pages 112–119 and Note 12.

December 31,
(in millions)

Credit exposure

Nonperforming(d)(e)

2018

2017

2018

2017

Loans retained

$

969,415 $

924,838

$

4,611 $

5,943

Loans held-for-sale

Loans at fair value

Total loans – reported

Derivative receivables

Receivables from 

customers and other(a)

Total credit-related

assets

Assets acquired in loan

satisfactions

Real estate owned

Other

Total assets acquired in 

loan satisfactions

Lending-related
commitments

11,988

3,151

984,554

54,213

3,351

2,508

930,697

56,523

30,217

26,272

—

220

4,831

60

—

—

—

5,943

130

—

1,068,984

1,013,492

4,891

6,073

NA

NA

NA

NA

NA

NA

1,039,258

991,482

269

30

299

469

311

42

353

731

Total credit portfolio

$ 2,108,242 $ 2,004,974

$

5,659 $

7,157

$

(12,682) $

(17,609) $

— $

—

(15,322)

(16,108)

NA

NA

Credit derivatives used 
in credit portfolio 
management 
activities(b)

Liquid securities and 

other cash collateral 
held against 
derivatives(c)

Year ended December 31,
(in millions, except ratios)

Net charge-offs(f)

Average retained loans

Loans

Loans – reported, excluding 
  residential real estate PCI loans

Net charge-off rates(f)

Loans

Loans – excluding PCI

2018

2017

$

4,856

$

5,387

936,829

898,979

909,386

865,887

0.52%

0.53

0.60%

0.62

(a)  Receivables from customers and other primarily represents held-for-

investment margin loans to brokerage customers.

(b)  Represents the net notional amount of protection purchased and sold 
through credit derivatives used to manage both performing and 
nonperforming wholesale credit exposures; these derivatives do not 
qualify for hedge accounting under U.S. GAAP. For additional 
information, refer to Credit derivatives on page 119 and Note 5.

(c)  Includes collateral related to derivative instruments where an 

appropriate legal opinion has not been either sought or obtained. 
(d)  Excludes PCI loans. The Firm is recognizing interest income on each 

pool of PCI loans as each of the pools is performing.

(e)  At December 31, 2018 and 2017, nonperforming assets excluded 
mortgage loans 90 or more days past due and insured by U.S. 
government agencies of $2.6 billion and $4.3 billion, respectively, and 
real estate owned (“REO”) insured by U.S. government agencies of $75 
million and $95 million, respectively. These amounts have been 
excluded based upon the government guarantee. In addition, the 
Firm’s policy is generally to exempt credit card loans from being placed 
on nonaccrual status as permitted by regulatory guidance issued by 
the Federal Financial Institutions Examination Council (“FFIEC”).
(f)  For the year ended December 31, 2017, excluding net charge-offs of 
$467 million related to the student loan portfolio transfer, the net 
charge-off rate for loans would have been 0.55% and for loans - 
excluding PCI would have been 0.57%. 

JPMorgan Chase & Co./2018 Form 10-K

105

Management’s discussion and analysis

CONSUMER CREDIT PORTFOLIO

The Firm’s retained consumer portfolio consists primarily of 
residential real estate loans, credit card loans, auto loans, 
and business banking loans, as well as associated lending-
related commitments. The Firm’s focus is on serving 
primarily the prime segment of the consumer credit market. 
Originated mortgage loans are retained in the mortgage 
portfolio, securitized or sold to U.S. government agencies 
and U.S. government-sponsored enterprises; other types of 
consumer loans are typically retained on the balance sheet. 
The credit performance of the consumer portfolio continues 
to benefit from discipline in credit underwriting as well as 
improvement in the economy driven by low unemployment 
and increasing home prices. The total amount of residential 
real estate loans delinquent 30+ days, excluding government 
guaranteed and purchased credit-impaired loans, decreased 
from December 31, 2017 due to improved credit 
performance and the impact of loans that were delinquent in 
2017 due to hurricanes. The Credit Card 30+ day 
delinquency rate and the net charge-off rate increased from 
the prior year, in line with expectations. For further 
information on consumer loans, refer to Note 12. For further 
information on lending-related commitments, refer to Note 
27.

106

JPMorgan Chase & Co./2018 Form 10-K

The following table presents consumer credit-related information with respect to the credit portfolio held by CCB, prime 
mortgage and home equity loans held by AWM, and prime mortgage loans held by Corporate. For further information about the 
Firm’s nonaccrual and charge-off accounting policies, refer to Note 12.

Total loans, excluding PCI loans and loans held-for-sale

349,603

341,977

3,461

4,209

Consumer credit portfolio

As of or for the year ended December 31,
(in millions, except ratios)

Consumer, excluding credit card

Loans, excluding PCI loans and loans held-for-sale

Residential mortgage

Home equity

Auto(a)(b)

Consumer & Business Banking(b)(c)

Student(d)

Loans – PCI

Home equity

Prime mortgage

Subprime mortgage

Option ARMs(e)

Total loans – PCI

Total loans – retained

Loans held-for-sale

Total consumer, excluding credit card loans

Lending-related commitments(f)

Receivables from customers(g)

Total consumer exposure, excluding credit card

Credit Card

Loans retained(h)

Loans held-for-sale

Total credit card loans

Lending-related commitments(f)

Total credit card exposure

Total consumer credit portfolio

Memo: Total consumer credit portfolio, excluding PCI

Credit exposure

Nonaccrual loans(i)(j)

Net charge-offs/
(recoveries)(d)(k)

Net charge-off/
(recovery) rate(d)(k)(l)

2018

2017

2018

2017

2018

2017

2018

2017

$

231,078

$

216,496

$

1,765 $

2,175

$

(291) $

(10)

(0.13)%

—%

28,340

63,573

26,612

—

33,450

66,242

25,789

—

1,323

1,610

128

245

—

141

283

—

8,963

4,690

1,945

8,436

24,034

373,637

95

373,732

46,066

154

419,952

10,799

6,479

2,609

10,689

30,576

NA

NA

NA

NA

NA

NA

NA

NA

NA

NA

372,553

3,461

4,209

128

—

—

372,681

3,461

4,209

48,553

133

421,367

(5)

243

236

—

183

NA

NA

NA

NA

NA

183

—

183

69

331

257

498

1,145

NA

NA

NA

NA

NA

(0.02)

0.38

0.90

—

0.05

NA

NA

NA

NA

NA

1,145

—

1,145

0.05

—

0.05

0.19

0.51

1.03

NM

0.34

NA

NA

NA

NA

NA

0.31

—

0.31

156,616

149,387

16

156,632

605,379

762,011

124

149,511

572,831

722,342

—

—

—

—

—

—

4,518

4,123

—

—

4,518

4,123

3.10

—

3.10

2.95

—

2.95

$

$

1,181,963

1,157,929

$

$

1,143,709

1,113,133

$

$

3,461 $

4,209

3,461 $

4,209

$

$

4,701 $

5,268

4,701 $

5,268

0.90 %

0.95 %

1.04%

1.11%

(a)  At December 31, 2018 and 2017, excluded operating lease assets of $20.5 billion and $17.1 billion, respectively. These operating lease assets are included 

in other assets on the Firm’s Consolidated balance sheets. The risk of loss on these assets relates to the residual value of the leased vehicles, which is 
managed through projection of the lease residual value at lease origination, periodic review of residual values, and through arrangements with certain auto 
manufacturers that mitigates this risk.

(b)  Includes certain business banking and auto dealer risk-rated loans that apply the wholesale methodology for determining the allowance for loan losses; these 

loans are managed by CCB, and therefore, for consistency in presentation, are included within the consumer portfolio. 

(c)  Predominantly includes Business Banking loans.
(d)  For the year ended December 31, 2017, excluding net charge-offs of $467 million related to the student loan portfolio sale, the net charge-off rate for Total 

consumer, excluding credit card and PCI loans and loans held-for-sale would have been 0.20%; Total consumer - retained excluding credit card loans would 
have been 0.18%; Total consumer credit portfolio would have been 0.95%; and Total consumer credit portfolio, excluding PCI loans would have been 1.01%.

(e)  At December 31, 2018 and 2017, approximately 69% and 68%, respectively, of the PCI option adjustable rate mortgages (“ARMs”) portfolio has been 

modified into fixed-rate, fully amortizing loans.

(f)  Credit card and home equity lending-related commitments represent the total available lines of credit for these products. The Firm has not experienced, and 
does not anticipate, that all available lines of credit would be used at the same time. For credit card commitments, and if certain conditions are met, home 
equity commitments, the Firm can reduce or cancel these lines of credit by providing the borrower notice or, in some cases as permitted by law, without 
notice. For further information, refer to Note 27.

(g)  Receivables from customers represent held-for-investment margin loans to brokerage customers that are collateralized through assets maintained in the 
clients’ brokerage accounts. These receivables are reported within accrued interest and accounts receivable on the Firm’s Consolidated balance sheets.

(h)  Includes billed interest and fees net of an allowance for uncollectible interest and fees.
(i)  At December 31, 2018 and 2017, nonaccrual loans excluded mortgage loans 90 or more days past due and insured by U.S. government agencies of $2.6 

billion and $4.3 billion, respectively. These amounts have been excluded from nonaccrual loans based upon the government guarantee. In addition, the Firm’s 
policy is generally to exempt credit card loans from being placed on nonaccrual status, as permitted by regulatory guidance issued by the FFIEC.

(j)  Excludes PCI loans. The Firm is recognizing interest income on each pool of PCI loans as each of the pools is performing.
(k)  Net charge-offs/(recoveries) and net charge-off/(recovery) rates excluded write-offs in the PCI portfolio of $187 million and $86 million for the years ended 
December 31, 2018 and 2017, respectively. These write-offs decreased the allowance for loan losses for PCI loans. Refer to Allowance for Credit Losses on 
pages 120–122 for further information.

(l)  Average consumer loans held-for-sale were $387 million and $1.5 billion for the years ended December 31, 2018 and 2017, respectively. These amounts 

were excluded when calculating net charge-off/(recovery) rates.

JPMorgan Chase & Co./2018 Form 10-K

107

Management’s discussion and analysis

Consumer, excluding credit card
Portfolio analysis

Consumer loan balances increased from December 31, 
2017 predominantly due to originations of high-quality 
prime mortgage loans that have been retained on the 
balance sheet, largely offset by paydowns and the charge-
off or liquidation of delinquent loans. 

PCI loans are excluded from the following discussions of 
individual loan products and are addressed separately 
below. For further information about the Firm’s consumer 
portfolio, including information about delinquencies, loan 
modifications and other credit quality indicators, refer to 
Note 12.

Residential mortgage: The residential mortgage portfolio, 
including loans held-for-sale, predominantly consists of 
high-quality prime mortgage loans with approximately 1% 
consisting of subprime mortgage loans, which continue to 
run off. The residential mortgage portfolio increased from 
December 31, 2017 driven by the retention of originated 
high-quality prime mortgage loans, which exceeded 
paydowns and mortgage loan sales. Residential mortgage 
30+ day delinquencies decreased from December 31, 2017. 
Nonaccrual loans decreased from December 31, 2017 due 
to lower delinquencies. Net recoveries for the year ended 
December 31, 2018 improved when compared with the 
prior year, reflecting loan sales and continued improvement 
in home prices and delinquencies.

At December 31, 2018 and 2017, the Firm’s residential 
mortgage portfolio included $21.6 billion and $20.2 billion, 
respectively, of interest-only loans. These loans have an 
interest-only payment period generally followed by an 
adjustable-rate or fixed-rate fully amortizing payment 
period to maturity and are typically originated as higher-
balance loans to higher-income borrowers. Performance of 
this portfolio for the year ended December 31, 2018 was in 
line with the performance of the broader residential 
mortgage portfolio for the same period. The Firm continues 
to monitor the risks associated with these loans.

The following table provides a summary of the Firm’s
residential mortgage portfolio insured and/or guaranteed
by U.S. government agencies, including loans held-for-sale.
The Firm monitors its exposure to certain potential 
unrecoverable claim payments related to government 
insured loans and considers this exposure in estimating the 
allowance for loan losses.

(in millions)

Current

30-89 days past due

90 or more days past due

December 31,
2018

December 31,
2017

$

2,884 $

1,528

2,600

2,401

1,958

4,264

8,623

Total government guaranteed loans

$

7,012 $

Home equity: The home equity portfolio declined from 
December 31, 2017 primarily reflecting loan paydowns. 
The amount of 30+ day delinquencies decreased from 
December 31, 2017. Nonaccrual loans decreased from 
December 31, 2017 due to lower delinquencies. There was 
a net recovery for the year ended December 31, 2018 
compared to a net charge-off for the prior year, as a result 
of continued improvement in home prices and lower 
delinquencies.

At December 31, 2018, approximately 90% of the Firm’s 
home equity portfolio consists of home equity lines of credit 
(“HELOCs”) and the remainder consisted of home equity 
loans (“HELOANs”). HELOANs are generally fixed-rate, 
closed-end, amortizing loans, with terms ranging from 3–30 
years. In general, HELOCs originated by the Firm are 
revolving loans for a 10-year period, after which time the 
HELOC recasts into a loan with a 20-year amortization 
period. 

The carrying value of HELOCs outstanding was $26 billion at 
December 31, 2018. This amount included $12 billion of 
HELOCs that have recast from interest-only to fully 
amortizing payments or have been modified and $4 billion 
of interest-only balloon HELOCs, which primarily mature 
after 2030. The Firm manages the risk of HELOCs during 
their revolving period by closing or reducing the undrawn 
line to the extent permitted by law when borrowers are 
exhibiting a material deterioration in their credit risk 
profile. 

108

JPMorgan Chase & Co./2018 Form 10-K

The Firm monitors risks associated with junior lien loans 
where the borrower has a senior lien loan that is either 
delinquent or has been modified. These loans are 
considered “high-risk seconds” and are classified as 
nonaccrual as they are considered to pose a higher risk of 
default than other junior lien loans. At December 31, 2018, 
the Firm estimated that the carrying value of its home 
equity portfolio contained approximately $550 million of 
current junior lien loans that were considered high-risk 
seconds, compared with approximately $725 million at 
December 31, 2017.

Auto: The auto loan portfolio, which predominantly consists 
of prime-quality loans, declined when compared with 
December 31, 2017, as paydowns and the charge-off or 
liquidation of delinquent loans were predominantly offset 
by new originations. Nonaccrual loans decreased from 
December 31, 2017. Net charge-offs for the year ended 
December 31, 2018 declined when compared with the prior 
year primarily as a result of an incremental adjustment 
recorded in 2017 in accordance with regulatory guidance 
regarding the timing of loss recognition for certain loans in 
bankruptcy and loans where assets were acquired in loan 
satisfactions. 

Consumer & Business banking: Consumer & Business 
Banking loans increased when compared with 
December 31, 2017 due to loan originations, 
predominantly offset by paydowns and charge-offs of 
delinquent loans. Nonaccrual loans and net charge-offs 
decreased when compared with the prior year.

Purchased credit-impaired loans: PCI loans represent 
certain loans that were acquired and deemed to be credit-
impaired on the acquisition date. PCI loans decreased from 
December 31, 2017 due to portfolio run off and loan sales. 
As of December 31, 2018, approximately 10% of the 
option ARM PCI loans were delinquent and approximately 
69% of the portfolio had been modified into fixed-rate, fully 
amortizing loans. The borrowers for substantially all of the 
remaining option ARM loans are making amortizing 
payments, although such payments are not necessarily fully 
amortizing. This latter group of loans is subject to the risk of 
payment shock due to future payment recast. Default rates 
generally increase on option ARM loans when payment 
recast results in a payment increase. The expected increase 
in default rates is considered in the Firm’s quarterly 
impairment assessment.

The following table provides a summary of lifetime principal loss estimates included in either the nonaccretable difference or 
the allowance for loan losses.

Summary of PCI loans lifetime principal loss estimates

December 31, (in billions)
Home equity
Prime mortgage
Subprime mortgage
Option ARMs
Total

Lifetime loss estimates(a)
2017
2018

Life-to-date liquidation losses(b)

2018

2017

$

$

14.1
4.1
3.3
10.3
31.8

$

$

14.2
4.0
3.3
10.0
31.5

$

$

13.0
3.9
3.2
9.9
30.0

$

$

12.9
3.8
3.1
9.7
29.5

(a)  Includes the original nonaccretable difference established in purchase accounting of $30.5 billion for principal losses plus additional principal losses 

recognized subsequent to acquisition through the provision and allowance for loan losses. The remaining nonaccretable difference for principal losses was 
$512 million and $842 million at December 31, 2018 and 2017, respectively.

(b)  Represents both realization of loss upon loan resolution and any principal forgiven upon modification.

For further information on the Firm’s PCI loans, including write-offs, refer to Note 12.

Geographic composition of residential real estate loans
At December 31, 2018, $160.3 billion, or 63% of the total 
retained residential real estate loan portfolio, excluding 
mortgage loans insured by U.S. government agencies and 
PCI loans, were concentrated in California, New York, 
Illinois, Texas and Florida, compared with $152.8 billion, or 
63%, at December 31, 2017. For additional information on 
the geographic composition of the Firm’s residential real 
estate loans, refer to Note 12.

Current estimated loan-to-values of residential real 
estate loans
Average current estimated loan-to-value (“LTV”) ratios have 
declined consistent with improvements in home prices, 
customer pay downs, and charge-offs or liquidations of 
higher LTV loans. For further information on current 
estimated LTVs of residential real estate loans, refer to Note 
12.

Loan modification activities for residential real estate 
loans
The performance of modified loans generally differs by 
product type due to differences in both the credit quality 
and the types of modifications provided. Performance 
metrics for modifications to the residential real estate 
portfolio, excluding PCI loans, that have been seasoned 
more than six months show weighted-average redefault 
rates of 22% for residential mortgages and 20% for home 
equity. Performance metrics for modifications to the PCI 
residential real estate portfolio that have been seasoned 
more than six months show weighted average redefault 
rates of 19% for home equity, 18% for prime mortgages, 
16% for option ARMs and 32% for subprime mortgages. 
The cumulative redefault rates reflect the performance of 
modifications completed from October 1, 2009 through 
December 31, 2018.

JPMorgan Chase & Co./2018 Form 10-K

109

Management’s discussion and analysis

Certain modified loans have interest rate reset provisions 
(“step-rate modifications”) where the interest rates on 
these loans generally began to increase commencing in 
2014 by 1% per year, and will continue to do so until the 
rate reaches a specified cap. The cap on these loans is 
typically at a prevailing market interest rate for a fixed-rate 
mortgage loan as of the modification date. At December 31, 
2018, the carrying value of non-PCI loans and the unpaid 
principal balance of PCI loans modified in step-rate 
modifications, which have not yet met their specified caps, 
were $2 billion and $3 billion, respectively. The Firm 
continues to monitor this risk exposure and the impact of 
these potential interest rate increases is considered in the 
Firm’s allowance for loan losses.

The following table presents information as of 
December 31, 2018 and 2017, relating to modified 
retained residential real estate loans for which concessions 
have been granted to borrowers experiencing financial 
difficulty. For further information on modifications for the 
years ended December 31, 2018 and 2017, refer to Note 
12.

Modified residential real estate loans

2018

2017

Retained
loans

Nonaccrual 
retained
loans(d)

Retained
loans

Nonaccrual 
retained
 loans(d)

December 31,
(in millions)

Modified residential 
real estate loans, 
excluding PCI loans(a)(b)

Residential mortgage

$ 4,565 $

1,459 $ 5,620 $

2,012

955

2,118

Home equity

Total modified

residential real estate
loans, excluding PCI
loans

Modified PCI loans(c)

Home equity

Prime mortgage

Subprime mortgage

Option ARMs

$ 6,577 $

2,414 $ 7,738 $

2,775

$ 2,086

NA $ 2,277

3,179

2,041

6,410

NA

NA

NA

4,490

2,678

8,276

1,743

1,032

NA

NA

NA

NA

NA

Total modified PCI loans $13,716

NA $17,721

(a)  Amounts represent the carrying value of modified residential real 

estate loans.

(b)  At December 31, 2018 and 2017, $4.1 billion and $3.8 billion, 

respectively, of loans modified subsequent to repurchase from Ginnie 
Mae in accordance with the standards of the appropriate government 
agency (i.e., Federal Housing Administration (“FHA”), U.S. Department 
of Veterans Affairs (“VA”), Rural Housing Service of the U.S. 
Department of Agriculture (“RHS”)) are not included in the table 
above. When such loans perform subsequent to modification in 
accordance with Ginnie Mae guidelines, they are generally sold back 
into Ginnie Mae loan pools. Modified loans that do not re-perform 
become subject to foreclosure. For additional information about sales 
of loans in securitization transactions with Ginnie Mae, refer to Note 
14.

(c)  Amounts represent the unpaid principal balance of modified PCI loans.
(d)  As of December 31, 2018 and 2017, nonaccrual loans included $2.0 
billion and $2.2 billion, respectively, of troubled debt restructurings 
(“TDRs”) for which the borrowers were less than 90 days past due. For 
additional information about loans modified in a TDR that are on 
nonaccrual status, refer to Note 12.

Nonperforming assets
The following table presents information as of 
December 31, 2018 and 2017, about consumer, excluding 
credit card, nonperforming assets.

Nonperforming assets(a)
December 31, (in millions)
Nonaccrual loans(b)
Residential real estate

Other consumer

Total nonaccrual loans

Assets acquired in loan satisfactions

Real estate owned

Other

Total assets acquired in loan satisfactions

2018

2017

$ 3,088

$

3,785

373

3,461

424

4,209

210

30

240

225

40

265

Total nonperforming assets

$ 3,701

$

4,474

(a)  At December 31, 2018 and 2017, nonperforming assets excluded 
mortgage loans 90 or more days past due and insured by U.S. 
government agencies of $2.6 billion and $4.3 billion, respectively, and 
real estate owned (“REO”) insured by U.S. government agencies of $75 
million and $95 million, respectively. These amounts have been 
excluded based upon the government guarantee. 

(b)  Excludes PCI loans which are accounted for on a pool basis. Since each 
pool is accounted for as a single asset with a single composite interest 
rate and an aggregate expectation of cash flows, the past-due status of 
the pools, or that of individual loans within the pools, is not 
meaningful. The Firm is recognizing interest income on each pool of 
loans as each of the pools is performing.

Nonaccrual loans in the residential real estate portfolio at 
December 31, 2018 decreased to $3.1 billion from $3.8 
billion at December 31, 2017, of which 24% and 26% were 
greater than 150 days past due, respectively. In the 
aggregate, the unpaid principal balance of residential real 
estate loans greater than 150 days past due was charged 
down by approximately 32% and 40% to the estimated net 
realizable value of the collateral at December 31, 2018 and 
2017, respectively. 

Nonaccrual loans: The following table presents changes in 
the consumer, excluding credit card, nonaccrual loans for 
the years ended December 31, 2018 and 2017. 

Nonaccrual loan activity
Year ended December 31,
(in millions)
Beginning balance
Additions
Reductions:

Principal payments and other(a)
Charge-offs
Returned to performing status
Foreclosures and other liquidations

Total reductions
Net changes
Ending balance

2018
4,209 $
2,799

1,407
468
1,399
273
3,547
(748)
3,461 $

2017
4,820
3,525

1,577
699
1,509
351
4,136
(611)
4,209

$

$

(a)  Other reductions includes loan sales.

Active and suspended foreclosure: For information on 
loans that were in the process of active or suspended 
foreclosure, refer to Note 12.

110

JPMorgan Chase & Co./2018 Form 10-K

Credit card
Total credit card loans increased from December 31, 2017 
due to new account growth and higher sales volume. The 
December 31, 2018 30+ day delinquency rate increased to 
1.83% from 1.80% at December 31, 2017, but the 
December 31, 2018 90+ day delinquency rate of 0.92% 
was flat compared to December 31, 2017. Net charge-offs 
increased for the year ended December 31, 2018 when 
compared with the prior year, primarily due to the 
seasoning of more recent vintages with higher loss rates, as 
anticipated given underwriting standards at the time of 
origination.

Consistent with the Firm’s policy, all credit card loans 
typically remain on accrual status until charged off. 
However, the Firm establishes an allowance, which is offset 
against loans and reduces interest income, for the 
estimated uncollectible portion of accrued and billed 
interest and fee income.

Geographic and FICO composition of credit card loans
At December 31, 2018, $71.2 billion, or 45% of the total 
retained credit card loan portfolio, were concentrated in 
California, Texas, New York, Florida and Illinois, compared 
with $67.2 billion, or 45%, at December 31, 2017. For 
additional information on the geographic and FICO 
composition of the Firm’s credit card loans, refer to Note 
12.

Modifications of credit card loans
At December 31, 2018 and 2017, the Firm had $1.3 billion 
and $1.2 billion, respectively, of credit card loans 
outstanding that have been modified in TDRs. For additional 
information about loan modification programs to 
borrowers, refer to Note 12.

JPMorgan Chase & Co./2018 Form 10-K

111

Management’s discussion and analysis

WHOLESALE CREDIT PORTFOLIO

In its wholesale businesses, the Firm is exposed to credit 
risk primarily through its underwriting, lending, market-
making, and hedging activities with and for clients and 
counterparties, as well as through various operating 
services (such as cash management and clearing activities), 
securities financing activities and cash placed with banks. A 
portion of the loans originated or acquired by the Firm’s 
wholesale businesses is generally retained on the balance 
sheet. The Firm distributes a significant percentage of the 
loans that it originates into the market as part of its 
syndicated loan business and to manage portfolio 
concentrations and credit risk.

The credit quality of the wholesale portfolio was stable for 
the year ended December 31, 2018, characterized by low 
levels of criticized exposure, nonaccrual loans and charge-
offs. Refer to the industry discussion on pages 113–115 for 
further information. Retained loans increased across all 
wholesale lines of business, primarily driven by commercial 
and industrial and financial institution clients in CIB, and 
Wealth Management clients globally in AWM. The wholesale 
portfolio is actively managed, in part by conducting 
ongoing, in-depth reviews of client credit quality and 
transaction structure inclusive of collateral where 
applicable, and of industry, product and client 
concentrations.

In the following tables, the Firm’s wholesale credit portfolio 
includes exposure held in CIB, CB, AWM and Corporate, and 
excludes all exposure managed by CCB.

Wholesale credit portfolio

December 31,
(in millions)

Loans retained

Loans held-for-sale

Loans at fair value

Credit exposure

Nonperforming(c)

2018

2017

2018

2017

$439,162 $402,898

$ 1,150 $ 1,734

11,877

3,151

3,099

2,508

—

220

—

—

Loans – reported

454,190

408,505

1,370

1,734

Derivative receivables

54,213

56,523

30,063

26,139

60

—

130

—

Receivables from 

customers and other(a)

Total wholesale credit-

related assets

Lending-related
commitments

Total wholesale credit

exposure

Credit derivatives used 

538,466

491,167

1,430

1,864

387,813

370,098

469

731

$926,279 $861,265

$ 1,899 $ 2,595

in credit portfolio 
management activities(b) $ (12,682) $ (17,609) $

— $

—

Liquid securities and
other cash collateral
held against derivatives

(15,322)

(16,108)

NA

NA

(a)  Receivables from customers and other include $30.1 billion and $26.0 
billion of held-for-investment margin loans at December 31, 2018 and 
2017, respectively, to prime brokerage customers in CIB and AWM; 
these are classified in accrued interest and accounts receivable on the 
Consolidated balance sheets.

(b)  Represents the net notional amount of protection purchased and sold 
through credit derivatives used to manage both performing and 
nonperforming wholesale credit exposures; these derivatives do not 
qualify for hedge accounting under U.S. GAAP. For additional 
information, refer to Credit derivatives on page 119, and Note 5.

(c)  Excludes assets acquired in loan satisfactions.

112

JPMorgan Chase & Co./2018 Form 10-K

The following tables present the maturity and ratings profiles of the wholesale credit portfolio as of December 31, 2018 and 
2017. The ratings scale is based on the Firm’s internal risk ratings, which generally correspond to the ratings assigned by S&P 
and Moody’s. For additional information on wholesale loan portfolio risk ratings, refer to Note 12.

Wholesale credit exposure – maturity and ratings profile

Maturity profile(d)

Ratings profile

Due in 1
year or less

Due after 
1 year 
through 
5 years

Due after 5
years

Total

Investment-
grade

AAA/Aaa to
BBB-/Baa3

Noninvestment-
grade

BB+/Ba1 &
below

Total

Total % 
of IG

$ 138,458 $ 196,974 $ 103,730 $ 439,162

$

339,729

$

99,433

$ 439,162

77%

11,038

79,400

9,169

294,855

18,684

13,558

54,213

(15,322)

38,891

387,813

228,896

500,998

135,972

865,866

31,794

288,724

660,247

7,097

99,089

205,619

15,028

30,063

$ 910,957

54,213

(15,322)

38,891

387,813

865,866

15,028

30,063

$ 910,957

82

74

76

$

(447) $

(9,318) $

(2,917) $

(12,682) $

(11,213)

$

(1,469)

$ (12,682)

88%

Maturity profile(d)

Due in 1
year or less

Due after 
1 year 
through 
5 years

Due after 5
years

Total

Investment-
grade

AAA/Aaa to
BBB-/Baa3

Ratings profile

Noninvestment-
grade

BB+/Ba1 &
below

Total

Total % 
of IG

$ 121,643 $ 177,033 $ 104,222 $ 402,898

$

311,681

$

91,217

$ 402,898

77%

56,523

(16,108)

40,415

370,098

5,607

26,139

$ 845,157

32,373

274,127

618,181

8,042

95,971

195,230

56,523

(16,108)

40,415

370,098

813,411

5,607

26,139

$ 845,157

80

74

76

December 31, 2018
(in millions, except ratios)

Loans retained

Derivative receivables

Less:  Liquid securities and other cash collateral

held against derivatives

Total derivative receivables, net of all collateral

Lending-related commitments

Subtotal

Loans held-for-sale and loans at fair value(a)

Receivables from customers and other

Total exposure – net of liquid securities and other

cash collateral held against derivatives

Credit derivatives used in credit portfolio 

management activities(b)(c)

December 31, 2017
(in millions, except ratios)

Loans retained

Derivative receivables

Less:  Liquid securities and other cash collateral

held against derivatives

Loans held-for-sale and loans at fair value(a)

Receivables from customers and other

Total exposure – net of liquid securities and other

cash collateral held against derivatives

Credit derivatives used in credit portfolio 

management activities (b)(c)

Total derivative receivables, net of all collateral

9,882

10,463

Lending-related commitments

80,273

275,317

20,070

14,508

Subtotal

211,798

462,813

138,800

813,411

$

(1,807) $

(11,011) $

(4,791) $

(17,609) $

(14,984)

$

(2,625)

$ (17,609)

85%

(a)  Represents loans held-for-sale, primarily related to syndicated loans and loans transferred from the retained portfolio, and loans at fair value.
(b)  These derivatives do not qualify for hedge accounting under U.S. GAAP.
(c)  The notional amounts are presented on a net basis by underlying reference entity and the ratings profile shown is based on the ratings of the reference 

entity on which protection has been purchased. Predominantly all of the credit derivatives entered into by the Firm where it has purchased protection used 
in credit portfolio management activities are executed with investment-grade counterparties.

(d)  The maturity profile of retained loans, lending-related commitments and derivative receivables is based on remaining contractual maturity. Derivative 
contracts that are in a receivable position at December 31, 2018, may become payable prior to maturity based on their cash flow profile or changes in 
market conditions.

Wholesale credit exposure – industry exposures
The Firm focuses on the management and diversification of 
its industry exposures, and pays particular attention to 
industries with actual or potential credit concerns. 
Exposures deemed criticized align with the U.S. banking 
regulators’ definition of criticized exposures, which consist 
of the special mention, substandard and doubtful 

categories. The total criticized component of the portfolio, 
excluding loans held-for-sale and loans at fair value, was 
$12.1 billion at December 31, 2018, compared with $15.6 
billion at December 31, 2017. The decrease was driven by 
Oil & Gas, including credit quality improvements in the 
portfolio, and a loan sale in the first quarter of 2018.

JPMorgan Chase & Co./2018 Form 10-K

113

Management’s discussion and analysis

Below are summaries of the Firm’s exposures as of December 31, 2018 and 2017. The industry of risk category is generally 
based on the client or counterparty’s primary business activity. For additional information on industry concentrations, refer to 
Note 4.

As a result of continued growth and the relative size of the portfolio, exposure to “Individuals,” which was previously disclosed 
in “All Other,” is now separately disclosed in the table below as “Individuals and Individual Entities.” This category 
predominantly consists of Wealth Management clients within AWM and includes exposure to personal investment companies 
and personal and testamentary trusts. Predominantly all of this exposure is secured, largely by cash and marketable securities. 
In the table below, prior period amounts have been revised to conform with the current period presentation.

Wholesale credit exposure – industries(a)

As of or for the year ended
December 31, 2018
(in millions)

Credit
exposure(f)

Investment- 
grade

Noncriticized

Criticized
performing

Criticized 
nonperforming

Noninvestment-grade

Selected metrics

30 days or
more past
due and
accruing
loans

Net charge-
offs/
(recoveries)

Credit 
derivative 
hedges(g)

Liquid 
securities 
and other 
cash 
collateral 
held against 
derivative
receivables

Real Estate

$

143,316 $

117,988 $

24,174 $

1,019 $

135 $

70 $

(20) $

(2) $

Individuals and Individual Entities(b)

Consumer & Retail

Technology, Media &
  Telecommunications

Industrials

Banks & Finance Cos

Healthcare

Asset Managers

Oil & Gas

Utilities

State & Municipal Govt(c)

Central Govt

Automotive

Chemicals & Plastics

Transportation

Metals & Mining

Insurance

Financial Markets Infrastructure

Securities Firms

All other(d)

Subtotal

97,077

94,815

72,646

58,528

49,920

48,142

42,807

42,600

28,172

27,351

18,456

17,339

16,035

15,660

15,359

12,639

7,484

4,558

86,581

60,678

46,334

38,487

34,120

36,687

36,722

23,356

23,558

26,746

18,251

9,637

11,490

10,508

8,188

9,777

6,746

3,099

68,284

64,664

10,164

31,901

24,081

18,594

15,496

10,625

6,067

17,451

4,326

603

124

7,310

4,427

4,699

6,767

2,830

738

1,459

3,606

174

2,033

2,170

1,311

299

761

4

1,158

138

2

81

392

118

393

385

—

—

—

12

158

203

61

136

5

69

14

635

150

—

—

—

—

60

19

32

—

—

2

703

43

8

171

11

23

10

6

—

18

4

1

4

21

1

—

—

—

2

12

55

12

20

—

(5)

—

36

38

(1)

—

—

—

6

—

—

—

—

2

—

(248)

(1,011)

(207)

(575)

(150)

—

(248)

(142)

—

(7,994)

(125)

—

(31)

(174)

(36)

—

(158)

(1,581)

(1)

(915)

(14)

(12)

(29)

(2,290)

(133)

(5,829)

—

(60)

(42)

(2,130)

—

—

(112)

(22)

(2,080)

(26)

(823)

(804)

$

881,188 $

673,617 $

195,442 $

10,450 $

1,679 $

1,096 $

155 $ (12,682) $

(15,322)

Loans held-for-sale and loans at fair

value

Receivables from customers and other

Total(e)

15,028

30,063

$

926,279

114

JPMorgan Chase & Co./2018 Form 10-K

As of or for the year ended
December 31, 2017
(in millions)

Credit
exposure(f)

Investment- 
grade

Noncriticized

Criticized
performing

Criticized 
nonperforming

Noninvestment-grade

Selected metrics

30 days or
more past
due and
accruing
loans

Net charge-
offs/
(recoveries)

Credit 
derivative 
hedges(g)

Liquid 
securities 
and other 
cash 
collateral 
held against 
derivative
receivables

Real Estate

$

139,409 $

115,401 $

23,012 $

859 $

137 $

254 $

(4) $

Individuals and Individual Entities(b)

Consumer & Retail

Technology, Media &

Telecommunications

Industrials

Banks & Finance Cos

Healthcare

Asset Managers

Oil & Gas

Utilities

State & Municipal Govt(c)

Central Govt

Automotive

Chemicals & Plastics

Transportation

Metals & Mining

Insurance

Financial Markets Infrastructure

Securities Firms

All other(d)

Subtotal

87,371

87,679

59,274

55,272

49,037

55,997

32,531

41,317

29,317

28,633

19,182

14,820

15,945

15,797

14,171

14,089

5,036

4,113

77,029

55,737

36,510

37,198

34,654

42,643

28,029

21,430

24,486

27,977

18,741

9,321

11,107

9,870

6,989

11,028

4,775

2,559

60,529

57,081

10,024

29,619

20,453

16,770

13,767

12,731

4,484

14,854

4,383

656

376

5,278

4,764

5,302

6,822

2,981

261

1,553

3,259

80

1,791

2,258

1,159

612

585

4

4,046

227

—

65

221

74

527

321

—

—

1

180

238

532

53

145

4

38

14

987

221

—

—

—

—

98

39

80

—

—

9

899

30

14

150

1

82

27

22

—

12

4

10

4

9

3

1

—

—

2

— $

—

(275)

(910)

(196)

(1,216)

—

—

(747)

(160)

(130)

(10,095)

(284)

—

(32)

(316)

(157)

—

(274)

10

34

(12)

(1)

6

(1)

—

71

11

5

—

1

—

14

(13)

—

—

—

(2)

(2,817)

(2)

(762)

(9)

(19)

(21)

(3,174)

(207)

(5,290)

(1)

(56)

(524)

(2,520)

—

—

(131)

(1)

(2,195)

(23)

(335)

(838)

$

829,519 $

632,565 $

181,349 $

13,010 $

2,595 $

1,524 $

119 $ (17,609) $

(16,108)

Loans held-for-sale and loans at fair

value

Receivables from customers and other

Total(e)

5,607

26,139

$

861,265

(a)  The industry rankings presented in the table as of December 31, 2017, are based on the industry rankings of the corresponding exposures at 

December 31, 2018, not actual rankings of such exposures at December 31, 2017.

(b)  Individuals and Individual Entities predominantly consists of Wealth Management clients within AWM and includes exposure to personal investment 

companies and personal and testamentary trusts.

(c)  In addition to the credit risk exposure to states and municipal governments (both U.S. and non-U.S.) at December 31, 2018 and 2017, noted above, the 
Firm held: $7.8 billion and $9.8 billion, respectively, of trading securities; $37.7 billion and $32.3 billion, respectively, of AFS securities; and $4.8 billion 
and $14.4 billion, respectively, of held-to-maturity (“HTM”) securities, issued by U.S. state and municipal governments. For further information, refer to 
Note 2 and Note 10.

(d)  All other includes: SPEs and Private education and civic organizations, representing approximately 92% and 8%, respectively, at December 31, 2018 and 

90% and 10%, respectively, at December 31, 2017.

(e)  Excludes cash placed with banks of $268.1 billion and $421.0 billion, at December 31, 2018 and 2017, respectively, which is predominantly placed with 

various central banks, primarily Federal Reserve Banks.

(f)  Credit exposure is net of risk participations and excludes the benefit of credit derivatives used in credit portfolio management activities held against 

derivative receivables or loans and liquid securities and other cash collateral held against derivative receivables.

(g)  Represents the net notional amounts of protection purchased and sold through credit derivatives used to manage the credit exposures; these derivatives 

do not qualify for hedge accounting under U.S. GAAP. The All other category includes purchased credit protection on certain credit indices.

JPMorgan Chase & Co./2018 Form 10-K

115

Management’s discussion and analysis

Real Estate 
Presented below is additional information on the Real Estate industry to which the Firm has significant exposure. 

Real Estate exposure increased $3.9 billion to $143.3 billion during the year ended December 31, 2018, while the investment-
grade percentage of the portfolio remained relatively flat at 82%. For further information on Real Estate loans, refer to Note 
12.

(in millions, except ratios)

Multifamily(a)
Other

Total Real Estate Exposure(b)

(in millions, except ratios)

Multifamily(a)
Other

Total Real Estate Exposure(b)

Loans and
Lending-related
Commitments

$

85,683

57,469

143,152

Loans and
Lending-related
Commitments

$

84,635

54,620

139,255

December 31, 2018

Derivative
Receivables

Credit
exposure

$

$

33

131

164

$

85,716

57,600

143,316

December 31, 2017

Derivative
Receivables

Credit
exposure

34

120

154

$

84,669

54,740

139,409

%
Investment-
grade

89%

72

82

%
Investment-
grade

89%

74

83

% Drawn(c)

92%

63

81

% Drawn(c)

92%

66

82

(a)  Multifamily exposure is largely in California.
(b)  Real Estate exposure is predominantly secured; unsecured exposure is predominantly investment-grade.
(c)  Represents drawn exposure as a percentage of credit exposure.

Loans
In the normal course of its wholesale business, the Firm 
provides loans to a variety of clients, ranging from large 
corporate and institutional clients to high-net-worth 
individuals. For a further discussion on loans, including 
information on credit quality indicators and sales of loans, 
refer to Note 12.

The following table presents the change in the nonaccrual 
loan portfolio for the years ended December 31, 2018 and 
2017. 

Wholesale nonaccrual loan activity
Year ended December 31, (in millions)

Beginning balance

Additions

Reductions:

Paydowns and other

Gross charge-offs

Returned to performing status

Sales

Total reductions

Net changes

Ending balance

2018

2017

$

1,734 $

2,063

1,188

1,482

692

299

234

327

1,552

(364)

1,137

200

189

285

1,811

(329)

$

1,370 $

1,734

The following table presents net charge-offs/recoveries, 
which are defined as gross charge-offs less recoveries, for 
the years ended December 31, 2018 and 2017. The 
amounts in the table below do not include gains or losses 
from sales of nonaccrual loans.

Wholesale net charge-offs/(recoveries)
Year ended December 31,
(in millions, except ratios)

2018

2017

Loans – reported

Average loans retained

$ 416,828

$ 392,263

Gross charge-offs

Gross recoveries

Net charge-offs

Net charge-off rate

313

(158)

155

212

(93)

119

0.04%

0.03%

116

JPMorgan Chase & Co./2018 Form 10-K

Lending-related commitments
The Firm uses lending-related financial instruments, such as 
commitments (including revolving credit facilities) and 
guarantees, to address the financing needs of its clients. 
The contractual amounts of these financial instruments 
represent the maximum possible credit risk should the 
clients draw down on these commitments or the Firm fulfill 
its obligations under these guarantees, and the clients 
subsequently fail to perform according to the terms of these 
contracts. Most of these commitments and guarantees are 
refinanced, extended, cancelled, or expire without being 
drawn upon or a default occurring. In the Firm’s view, the 
total contractual amount of these wholesale lending-related 
commitments is not representative of the Firm’s expected 
future credit exposure or funding requirements. For further 
information on wholesale lending-related commitments, 
refer to Note 27.

Clearing services
The Firm provides clearing services for clients entering into 
certain securities and derivative contracts. Through the 
provision of these services the Firm is exposed to the risk of 
non-performance by its clients and may be required to 
share in losses incurred by CCPs. Where possible, the Firm 
seeks to mitigate its credit risk to its clients through the 
collection of adequate margin at inception and throughout 
the life of the transactions and can also cease provision of 
clearing services if clients do not adhere to their obligations 
under the clearing agreement. For further discussion of 
clearing services, refer to Note 27.

Derivative contracts
Derivatives enable clients and counterparties to manage 
risks including credit risk and risks arising from fluctuations 
in interest rates, foreign exchange, equities, and 
commodities. The Firm makes markets in derivatives in 
order to meet these needs and uses derivatives to manage 
certain risks associated with net open risk positions from its 
market-making activities, including the counterparty credit 
risk arising from derivative receivables. The Firm also uses 
derivative instruments to manage its own credit and other 
market risk exposure. The nature of the counterparty and 
the settlement mechanism of the derivative affect the credit 
risk to which the Firm is exposed. For OTC derivatives the 
Firm is exposed to the credit risk of the derivative 
counterparty. For exchange-traded derivatives (“ETD”), 
such as futures and options, and “cleared” over-the-counter 
(“OTC-cleared”) derivatives, the Firm is generally exposed 
to the credit risk of the relevant CCP. Where possible, the 
Firm seeks to mitigate its credit risk exposures arising from 
derivative contracts through the use of legally enforceable 
master netting arrangements and collateral agreements. 
For a further discussion of derivative contracts, 
counterparties and settlement types, refer to Note 5.

The following table summarizes the net derivative 
receivables for the periods presented.                                               

Derivative receivables
December 31, (in millions)

Total, net of cash collateral

Liquid securities and other cash collateral 

held against derivative receivables(a)

Total, net of all collateral

2018

2017

54,213 $

56,523

(15,322)

(16,108)

38,891 $

40,415

$

$

(a)  Includes collateral related to derivative instruments where appropriate 
legal opinions have not been either sought or obtained with respect to 
master netting agreements. 

The fair value of derivative receivables reported on the 
Consolidated balance sheets were $54.2 billion and $56.5 
billion at December 31, 2018 and 2017, respectively.
Derivative receivables represent the fair value of the 
derivative contracts after giving effect to legally enforceable 
master netting agreements and cash collateral held by the 
Firm. However, in management’s view, the appropriate 
measure of current credit risk should also take into 
consideration additional liquid securities (primarily U.S. 
government and agency securities and other group of seven 
nations (“G7”) government securities) and other cash 
collateral held by the Firm aggregating $15.3 billion and 
$16.1 billion at December 31, 2018 and 2017, 
respectively, that may be used as security when the fair 
value of the client’s exposure is in the Firm’s favor. 

In addition to the collateral described in the preceding 
paragraph, the Firm also holds additional collateral 
(primarily cash, G7 government securities, other liquid 
government-agency and guaranteed securities, and 
corporate debt and equity securities) delivered by clients at 
the initiation of transactions, as well as collateral related to 
contracts that have a non-daily call frequency and collateral 
that the Firm has agreed to return but has not yet settled as 
of the reporting date. Although this collateral does not 
reduce the balances and is not included in the table above, 
it is available as security against potential exposure that 
could arise should the fair value of the client’s derivative 
contracts move in the Firm’s favor. The derivative 
receivables fair value, net of all collateral, also does not 
include other credit enhancements, such as letters of credit. 
For additional information on the Firm’s use of collateral 
agreements, refer to Note 5.

While useful as a current view of credit exposure, the net 
fair value of the derivative receivables does not capture the 
potential future variability of that credit exposure. To 
capture the potential future variability of credit exposure, 
the Firm calculates, on a client-by-client basis, three 
measures of potential derivatives-related credit loss: Peak, 
Derivative Risk Equivalent (“DRE”), and Average exposure 
(“AVG”). These measures all incorporate netting and 
collateral benefits, where applicable.

Peak represents a conservative measure of potential 
exposure to a counterparty calculated in a manner that is 
broadly equivalent to a 97.5% confidence level over the life 
of the transaction. Peak is the primary measure used by the 
Firm for setting of credit limits for derivative contracts, 
senior management reporting and derivatives exposure 
management. DRE exposure is a measure that expresses the 
risk of derivative exposure on a basis intended to be 

JPMorgan Chase & Co./2018 Form 10-K

117

credit derivative contracts, as well as interest rate, foreign 
exchange, equity and commodity derivative contracts.

The accompanying graph shows exposure profiles to the 
Firm’s current derivatives portfolio over the next 10 years 
as calculated by the Peak, DRE and AVG metrics. The three 
measures generally show that exposure will decline after 
the first year, if no new trades are added to the portfolio.

Exposure profile of derivatives measures
December 31, 2018
(in billions)

Management’s discussion and analysis

equivalent to the risk of loan exposures. DRE is a less 
extreme measure of potential credit loss than Peak and is 
used as an input for aggregating derivative credit risk 
exposures with loans and other credit risk.

Finally, AVG is a measure of the expected fair value of the 
Firm’s derivative receivables at future time periods, 
including the benefit of collateral. AVG over the total life of 
the derivative contract is used as the primary metric for 
pricing purposes and is used to calculate credit risk capital 
and the CVA, as further described below. 

The fair value of the Firm’s derivative receivables 
incorporates CVA to reflect the credit quality of 
counterparties. CVA is based on the Firm’s AVG to a 
counterparty and the counterparty’s credit spread in the 
credit derivatives market. The Firm believes that active risk 
management is essential to controlling the dynamic credit 
risk in the derivatives portfolio. In addition, the Firm’s risk 
management process takes into consideration the potential 
impact of wrong-way risk, which is broadly defined as the 
potential for increased correlation between the Firm’s 
exposure to a counterparty (AVG) and the counterparty’s 
credit quality. Many factors may influence the nature and 
magnitude of these correlations over time. To the extent 
that these correlations are identified, the Firm may adjust 
the CVA associated with that counterparty’s AVG. The Firm 
risk manages exposure to changes in CVA by entering into 

The following table summarizes the ratings profile of the Firm’s derivative receivables, including credit derivatives, net of all 
collateral, at the dates indicated. The ratings scale is based on the Firm’s internal ratings, which generally correspond to the 
ratings as assigned by S&P and Moody’s.

Ratings profile of derivative receivables

Rating equivalent
December 31,
(in millions, except ratios)

AAA/Aaa to AA-/Aa3

A+/A1 to A-/A3

BBB+/Baa1 to BBB-/Baa3

BB+/Ba1 to B-/B3

CCC+/Caa1 and below

Total

2018

2017

Exposure net of
all collateral

% of exposure net 
of all collateral

Exposure net of
all collateral

% of exposure net 
of all collateral

$

$

11,831

7,428

12,536

6,373

723

38,891

31% $

19

32

16

2

100% $

11,529

6,919

13,925

7,397

645

40,415

29%

17

34

18

2

100%

As previously noted, the Firm uses collateral agreements to 
mitigate counterparty credit risk. The percentage of the 
Firm’s over-the-counter derivative transactions subject to 
collateral agreements — excluding foreign exchange spot 
trades, which are not typically covered by collateral 
agreements due to their short maturity and centrally 
cleared trades that are settled daily — was approximately 
90% at both December 31, 2018, and December 31, 2017.

118

JPMorgan Chase & Co./2018 Form 10-K

Credit derivatives
The Firm uses credit derivatives for two primary purposes: 
first, in its capacity as a market-maker, and second, as an 
end-user, to manage the Firm’s own credit risk associated 
with various exposures. For a detailed description of credit 
derivatives, refer to Credit derivatives in Note 5.

Credit portfolio management activities
Included in the Firm’s end-user activities are credit 
derivatives used to mitigate the credit risk associated with 
traditional lending activities (loans and unfunded 
commitments) and derivatives counterparty exposure in the 
Firm’s wholesale businesses (collectively, “credit portfolio 
management” activities). Information on credit portfolio 
management activities is provided in the table below. For 
further information on derivatives used in credit portfolio 
management activities, refer to Credit derivatives in Note 5.

The Firm also uses credit derivatives as an end-user to 
manage other exposures, including credit risk arising from 
certain securities held in the Firm’s market-making 
businesses. These credit derivatives are not included in 
credit portfolio management activities; for further 
information on these credit derivatives as well as credit 
derivatives used in the Firm’s capacity as a market-maker in 
credit derivatives, refer to Credit derivatives in Note 5.

Credit derivatives used in credit portfolio management
activities

December 31, (in millions)

Credit derivatives used to manage:

Notional amount of 
protection 
purchased and sold (a)

2018

2017

Loans and lending-related commitments

$

1,272

$

1,867

Derivative receivables

11,410

15,742

Credit derivatives used in credit portfolio

management activities

$

12,682

$

17,609

(a)  Amounts are presented net, considering the Firm’s net protection 

purchased or sold with respect to each underlying reference entity or 
index.

The credit derivatives used in credit portfolio management 
activities do not qualify for hedge accounting under U.S. 
GAAP; these derivatives are reported at fair value, with 
gains and losses recognized in principal transactions 
revenue. In contrast, the loans and lending-related 
commitments being risk-managed are accounted for on an 
accrual basis. This asymmetry in accounting treatment, 
between loans and lending-related commitments and the 
credit derivatives used in credit portfolio management 
activities, causes earnings volatility that is not 
representative, in the Firm’s view, of the true changes in 
value of the Firm’s overall credit exposure.

The effectiveness of credit default swaps (“CDS”) as a hedge 
against the Firm’s exposures may vary depending on a 
number of factors, including the named reference entity 
(i.e., the Firm may experience losses on specific exposures 
that are different than the named reference entities in the 
purchased CDS); the contractual terms of the CDS (which 
may have a defined credit event that does not align with an 
actual loss realized by the Firm); and the maturity of the 
Firm’s CDS protection (which in some cases may be shorter 
than the Firm’s exposures). However, the Firm generally 
seeks to purchase credit protection with a maturity date 
that is the same or similar to the maturity date of the 
exposure for which the protection was purchased, and 
remaining differences in maturity are actively monitored 
and managed by the Firm.

JPMorgan Chase & Co./2018 Form 10-K

119

Management’s discussion and analysis

ALLOWANCE FOR CREDIT LOSSES

The Firm’s allowance for credit losses covers the retained 
consumer and wholesale loan portfolios, as well as the 
Firm’s wholesale and certain consumer lending-related 
commitments.

For further information on the components of the allowance 
for credit losses and related management judgments, refer 
to Critical Accounting Estimates Used by the Firm on pages 
141-143 and Note 13.

At least quarterly, the allowance for credit losses is 
reviewed by the CRO, the CFO and the Controller of the 
Firm. As of December 31, 2018, JPMorgan Chase deemed 
the allowance for credit losses to be appropriate and 
sufficient to absorb probable credit losses inherent in the 
portfolio.

The allowance for credit losses decreased compared with 
December 31, 2017 driven by:
•  a reduction in the consumer allowance due to a $250 

million reduction in the CCB allowance for loan losses in 
the residential real estate PCI portfolio, reflecting 
continued improvement in home prices and lower 
delinquencies, as well as a $187 million reduction in the 
allowance for write-offs of PCI loans partially due to loan 
sales. These reductions were largely offset by a $300 
million addition to the allowance in the credit card 
portfolio, due to loan growth and higher loss rates, as 
anticipated.

For additional information on the consumer and wholesale 
credit portfolios, refer to Consumer Credit Portfolio on 
pages 106–111, Wholesale Credit Portfolio on pages 112–
119 and Note 12.

120

JPMorgan Chase & Co./2018 Form 10-K

Summary of changes in the allowance for credit losses

Year ended December 31,

(in millions, except ratios)

Allowance for loan losses

2018

2017

Consumer, 
excluding 
credit card

Credit card

Wholesale

Total

Consumer, 
excluding 
credit card

Credit card

Wholesale

Total

Beginning balance at January 1,

$

4,579

$

4,884

$

4,141

$ 13,604

$

5,198

$

4,034

$

4,544

$ 13,776

Gross charge-offs

Gross recoveries

Net charge-offs(a)

Write-offs of PCI loans(b)

Provision for loan losses

Other

Ending balance at December 31,

Impairment methodology

Asset-specific(c)

Formula-based

PCI

Total allowance for loan losses

Allowance for lending-related commitments

Beginning balance at January 1,

Provision for lending-related commitments

Other

Ending balance at December 31,

Impairment methodology

Asset-specific

Formula-based

Total allowance for lending-related 

commitments(d)

Total allowance for credit losses

Memo:

$

$

$

$

$

$

$

$

1,025

(842)

183

187

(63)

—

4,146

196

2,162

1,788

$

$

5,011

(493)

4,518

—

4,818

—

5,184

440

4,744

—

313

(158)

155

—

130

(1)

6,349

(1,493)

4,856

187

4,885

(1)

$

$

4,115

$ 13,445

297

$

933

3,818

—

10,724

1,788

4,146

$

5,184

$

4,115

$ 13,445

33

$

— $

1,035

$

1,068

—

—

—

—

(14)

1

33

$

— $

1,022

— $

33

33

4,179

$

$

— $

—

99

923

— $

1,022

$

1,055

5,184

$

5,137

$ 14,500

(14)

1

1,055

99

956

$

$

1,779

(634)

1,145

86

613

(1)

4,579

246

2,108

2,225

$

$

4,521

(398)

4,123

—

4,973

—

4,884

383

4,501

—

212

(93)

119

—

(286)

2

6,512

(1,125)

5,387

86

5,300

1

$

$

4,141

$ 13,604

461

$

1,090

3,680

—

10,289

2,225

4,579

$

4,884

$

4,141

$ 13,604

26

$

7

—

33

—

33

33

4,612

$

$

$

$

—

—

—

—

—

—

—

4,884

$

1,052

$

1,078

(17)

—

1,035

187

848

$

$

(10)

—

1,068

187

881

1,035

$

1,068

5,176

$ 14,672

$

$

$

$

$

$

$

$

$

$

$

$

Retained loans, end of period

$ 373,637

$ 156,616

$ 439,162

$ 969,415

$ 372,553

$ 149,387

$ 402,898

$ 924,838

Retained loans, average

PCI loans, end of period

Credit ratios

374,395

145,606

416,828

936,829

366,798

139,918

392,263

898,979

24,034

—

3

24,037

30,576

—

3

30,579

Allowance for loan losses to retained loans

1.11%

3.31%

0.94%

1.39%

1.23%

3.27%

1.03%

1.47%

Allowance for loan losses to retained nonaccrual 

loans(e)

Allowance for loan losses to retained nonaccrual

loans excluding credit card

Net charge-off rates(a)

Credit ratios, excluding residential real estate

PCI loans

Allowance for loan losses to

retained loans

Allowance for loan losses to retained 

nonaccrual loans(e)

Allowance for loan losses to retained nonaccrual
 loans excluding credit card

120

120

0.05

NM

NM

3.10

0.67

3.31

68

68

NM

NM

358

358

0.04

0.94

358

358

292

179

0.52

1.23

253

140

109

109

0.31

NM

NM

2.95

0.69

3.27

56

56

NM

NM

239

239

0.03

1.03

239

239

229

147

0.60

1.27

191

109

Net charge-off rates(a)

0.05%

3.10%

0.04%

0.53%

0.34%

2.95%

0.03%

0.62%

Note: In the table above, the financial measures which exclude the impact of PCI loans are non-GAAP financial measures. 

(a)  For the year ended December 31, 2017, excluding net charge-offs of $467 million related to the student loan portfolio transfer, the net charge-off rate for 
Consumer, excluding credit card would have been 0.18%; total Firm would have been 0.55%; Consumer, excluding credit card and PCI loans would have 
been 0.20%; and total Firm, excluding PCI would have been 0.57%.

(b)  Write-offs of PCI loans are recorded against the allowance for loan losses when actual losses for a pool exceed estimated losses that were recorded as 

purchase accounting adjustments at the time of acquisition. A write-off of a PCI loan is recognized when the underlying loan is removed from a pool. 
(c)  Includes risk-rated loans that have been placed on nonaccrual status and loans that have been modified in a TDR. The asset-specific credit card allowance 
for loan losses modified in a TDR is calculated based on the loans’ original contractual interest rates and does not consider any incremental penalty rates.

(d)  The allowance for lending-related commitments is reported in accounts payable and other liabilities on the Consolidated balance sheets.
(e)  The Firm’s policy is generally to exempt credit card loans from being placed on nonaccrual status as permitted by regulatory guidance.

JPMorgan Chase & Co./2018 Form 10-K

121

Management’s discussion and analysis

Provision for credit losses
The following table presents the components of the Firm’s provision for credit losses:

Year ended December 31,
(in millions)

Provision for loan losses

Provision for 
lending-related commitments

Total provision for credit losses

2018

2017

2016

2018

2017

2016

2018

2017

Consumer, excluding credit card

$

(63) $

613 $

467

$

— $

7 $

— $

(63) $

620 $

Credit card

Total consumer

Wholesale

Total

4,818

4,755

130

4,973

5,586

(286)

4,042

4,509

571

—

—

—

7

(14)

(17)

$

4,885 $

5,300 $

5,080

$

(14) $

(10) $

—

—

281

281

4,818

4,755

116

4,973

5,593

(303)

$

4,871 $

5,290 $

5,361

2016

467

4,042

4,509

852

•  in wholesale, the current period expense of $116 million 
reflected additions to the allowance for loan losses from 
select client downgrades, 

largely offset by 

–  other net portfolio activity, including a reduction in the 
allowance for loan losses related to a single name in 
the Oil & Gas portfolio in the first quarter of 2018, 
compared to a net benefit of $303 million in the prior 
year. The prior year benefit reflected a reduction in the 
allowance for loan losses on credit quality 
improvements in the Oil & Gas, Natural Gas Pipelines, 
and Metals and Mining portfolios.

Provision for credit losses
The provision for credit losses decreased for the year 
ended December 31, 2018 as a result of a decline in the 
consumer provision, partially offset by an increase in the 
wholesale provision  

•  the decrease in the consumer, excluding credit card 

portfolio in CCB was due to

–  lower net charge-offs in the residential real estate 

portfolio, largely driven by recoveries from loan sales, 
and

–  lower net charge-offs in the auto portfolio 

partially offset by

–  a $250 million reduction in the allowance for loan 
losses in the residential real estate portfolio — PCI, 
reflecting continued improvement in home prices and 
lower delinquencies; the reduction was $75 million 
lower than the prior year for the residential real estate 
portfolio — non credit-impaired

•  the prior year also included a net $218 million write-

down recorded in connection with the sale of the student 
loan portfolio, and  

•  the decrease in the credit card portfolio was due to  

–  a $300 million addition to the allowance for loan 

losses, reflecting loan growth and higher loss rates, as 
anticipated; the addition was $550 million lower than 
the prior year,

largely offset by

–  higher net charge-offs due to seasoning of more recent 

vintages, as anticipated, and

122

JPMorgan Chase & Co./2018 Form 10-K

 
INVESTMENT PORTFOLIO RISK MANAGEMENT

Investment portfolio risk is the risk associated with the loss 
of principal or a reduction in expected returns on 
investments arising from the investment securities portfolio 
held predominantly by Treasury and CIO in connection with 
the Firm’s balance sheet or asset-liability management 
objectives or from principal investments managed in 
various LOBs and Corporate in predominantly privately-held 
financial instruments. Investments are typically intended to 
be held over extended periods and, accordingly, the Firm 
has no expectation for short-term realized gains with 
respect to these investments.

Investment securities risk 
Investment securities risk includes the exposure associated 
with a default in the payment of principal and interest. This 
risk is minimized given that Treasury and CIO substantially 
invest in high-quality securities. At December 31, 2018, the 
investment securities portfolio was $260.1 billion, and the 
average credit rating of the securities comprising the 
portfolio was AA+ (based upon external ratings where 
available and where not available, based primarily upon 
internal ratings that correspond to ratings as defined by 
S&P and Moody’s). For further information on the 
investment securities portfolio, refer to Corporate segment 
results on pages 77–78 and Note 10. For further 
information on the market risk inherent in the portfolio, 
refer to Market Risk Management on pages 124–131. For 
further information on related liquidity risk, refer to 
Liquidity Risk on pages 95–100.

Governance and oversight
Investment securities risks are governed by the Firm’s Risk 
Appetite framework, and discussed at the CIO, Treasury and 
Corporate (CTC) Risk Committee with regular updates to the 
DRPC. 

The Firm’s independent control functions are responsible 
for reviewing the appropriateness of the carrying value of 
investment securities in accordance with relevant policies. 
Approved levels for investment securities are established 
for each risk category, including capital and credit risks.

Principal investment risk 
Principal investments are typically private non-traded 
financial instruments representing ownership or other 
forms of junior capital. Principal investments cover multiple 
asset classes and are made either in stand-alone investing 
businesses or as part of a broader business platform. In 
general, new principal investments include tax-oriented 
investments, as well as investments made to enhance or 
accelerate LOB and Corporate strategic business initiatives. 
The Firm’s principal investments are managed by the 
various LOBs and Corporate and are reflected within their 
respective financial results. Effective January 1, 2018, the 
Firm adopted new accounting guidance related to the 
recognition and measurement of financial assets, which 
requires fair value adjustments upon observable price 
changes to certain equity investments previously held at 
cost in the principal investment portfolios. For additional 
information, refer to Notes 1 and 2.

As of December 31, 2018 and 2017, the aggregate 
carrying values of the principal investment portfolios were 
$22.2 billion and $19.5 billion, respectively, which included 
tax-oriented investments (e.g., affordable housing and 
alternative energy investments) of $16.6 billion and $14.0 
billion, respectively, and private equity, various debt and 
equity instruments, and real assets of $5.6 billion and $5.5 
billion, respectively.

Governance and oversight
The Firm’s approach to managing principal risk is consistent 
with the Firm’s general risk governance structure. A 
Firmwide risk policy framework exists for all principal 
investing activities. All investments are approved by 
investment committees that include executives who are 
independent from the investing businesses.

The Firm’s independent control functions are responsible 
for reviewing the appropriateness of the carrying value of 
investments in accordance with relevant policies. As part of 
the risk governance structure, approved levels for 
investments are established and monitored for each 
relevant business or segment in order to manage the overall 
size of the portfolios. The Firm also conducts stress testing 
on these portfolios using specific scenarios that estimate 
losses based on significant market moves and/or other risk 
events.

JPMorgan Chase & Co./2018 Form 10-K

123

Management’s discussion and analysis

MARKET RISK MANAGEMENT

Market risk is the risk associated with the effect of changes 
in market factors such as interest and foreign exchange 
rates, equity and commodity prices, credit spreads or 
implied volatilities, on the value of assets and liabilities held 
for both the short and long term.  

Market Risk Management
Market Risk Management monitors market risks throughout 
the Firm and defines market risk policies and procedures. 
The Market Risk Management function reports to the Firm’s 
CRO.

Market Risk Management seeks to manage risk, facilitate 
efficient risk/return decisions, reduce volatility in operating 
performance and provide transparency into the Firm’s 
market risk profile for senior management, the Board of 
Directors and regulators. Market Risk Management is 
responsible for the following functions:

•  Establishment of a market risk policy framework

•  Independent measurement, monitoring and control of 
line of business, Corporate, and firmwide market risk

•  Definition, approval and monitoring of limits

•  Performance of stress testing and qualitative risk 

assessments

Risk measurement
Measures used to capture market risk 
There is no single measure to capture market risk and 
therefore the Firm uses various metrics, both statistical and 
nonstatistical, to assess risk including:
•  Value-at-risk (VaR) 
•  Stress testing
•  Profit and loss drawdowns 
•  Earnings-at-risk 
•  Other sensitivity-based measures

Risk monitoring and control 
Market risk exposure is managed primarily through a series 
of limits set in the context of the market environment and 
business strategy. In setting limits, the Firm takes into 
consideration factors such as market volatility, product 
liquidity, accommodation of client business, and 
management experience. The Firm maintains different 
levels of limits. Firm level limits include VaR and stress 
limits. Similarly, line of business and Corporate limits 
include VaR and stress limits and may be supplemented by 
certain nonstatistical risk measures such as profit and loss 
drawdowns. Limits may also be set within the lines of 
business and Corporate, as well as at the portfolio and/or 
legal entity level.

Market Risk Management sets limits and regularly reviews 
and updates them as appropriate, with any changes 
approved by line of business or Corporate management and 
Market Risk Management. Senior management, including 
the Firm’s CEO and CRO, are responsible for reviewing and 
approving certain of these risk limits on an ongoing basis. 
Limits that have not been reviewed within specified time 
periods by Market Risk Management are escalated to senior 
management. The lines of business and Corporate are 
responsible for adhering to established limits against which 
exposures are monitored and reported.

Limit breaches are required to be reported in a timely 
manner to limit approvers, which include Market Risk 
Management and senior management. In the event of a 
breach, Market Risk Management consults with senior 
management of the Firm and of the line of business or 
Corporate to determine the appropriate course of action 
required to return the applicable positions to compliance, 
which may include a reduction in risk in order to remedy the 
breach or granting a temporary increase in limits to 
accommodate an expected increase in client activity and/or 
market volatility. Certain Firm, Corporate or line of 
business-level limits that have been breached are escalated 
to senior management, the LOB Risk Committee, and/or the 
Firmwide Risk Committee.

124

JPMorgan Chase & Co./2018 Form 10-K

The following table summarizes, by line of business and Corporate, the predominant business activities that give rise to market 
risks, and certain measures used to capture those risks.

Predominant business activities that give rise to market risk by line of business and Corporate
LOBs and
Corporate

Positions included in Risk
Management VaR

Predominant business 
activities(a) 

Positions included in
earnings-at-risk

Related market risks

Positions included in other
sensitivity-based measures

CCB

•  Services mortgage 

loans 

•  Originates loans and 

takes deposits

•  Non-linear risk primarily 
from prepayment options 
embedded in mortgages 
and changes in the 
probability of newly 
originated mortgage 
commitments actually 
closing

•  Basis risk from 

•  Retained loan portfolio
•  Deposits

•  Mortgage pipeline loans, 
classified as derivatives
•  Warehouse loans, classified 
as trading assets – debt 
instruments

•  MSRs
•  Hedges of pipeline loans, 

differences in the relative 
movements of the rate 
indices underlying 
mortgage exposure and 
other interest rates

• 

warehouse loans and MSRs, 
classified as derivatives
Interest-only securities, 
classified as trading assets 
debt instruments, and 
related hedges, classified as 
derivatives

CIB

•  Makes markets and 

services clients across 
fixed income, foreign 
exchange, equities and 
commodities

•  Originates loans and 

takes deposits

•  Risk of loss from adverse 
movements in market 
prices across interest 
rate, credit, currency, 
commodity and equity 
risk factors

•  Trading assets/liabilities – 

debt and marketable equity 
instruments, and 
derivatives, including 
hedges of the retained loan 
portfolio

•  Retained loan portfolio
•  Deposits

•  Privately held equity and 

other investments 
measured at fair value
•  Derivatives FVA and fair 
value option elected 
liabilities DVA

•  Certain securities 

purchased, loaned or sold 
under resale agreements 
and securities borrowed
•  Fair value option elected 

liabilities

•  Derivative CVA and 
associated hedges
•  Marketable equity 

investments 

CB

•  Originates loans and 

• 

takes deposits

Interest rate risk and 
prepayment risk 

•  Retained loan portfolio
•  Deposits

AWM

•  Provides initial capital 

•  Risk from changes in 

•  Debt securities held in 

market factors (e.g., rates 
and credit spreads)

advance of distribution to 
clients, classified as trading 
assets - debt instruments(b)

investments in 
products such as 
mutual funds and 
capital invested 
alongside third-party 
investors

•  Originates loans and 

takes deposits

•  Retained loan portfolio
•  Deposits

• 

Initial seed capital 
investments and related 
hedges, classified as 
derivatives

Corporate

•  Manages the Firm’s 
liquidity, funding, 
capital, structural 
interest rate and 
foreign exchange risks 

•  Structural interest rate 
risk from the Firm’s 
traditional banking 
activities

•  Structural non-USD  

foreign exchange risks

•  Derivative positions 

measured at fair value 
through noninterest 
revenue in earnings
•  Marketable equity 

investments 

•  Deposits with banks
• 

Investment securities 
portfolio and related 
interest rate hedges
•  Long-term debt and 
related interest rate 
hedges

•  Capital invested alongside 
third-party investors, 
typically in privately 
distributed collective 
vehicles managed by AWM 
(i.e., co-investments)

•  Privately held equity and 

other investments 
measured at fair value
•  Foreign exchange exposure 
related to Firm-issued non-
USD long-term debt (“LTD”) 
and related hedges

(a) In addition to the predominant business activities, each of the LOBs and Corporate may engage in principal investing activities. To the extent principal investments are 
deemed market risk sensitive, they are reflected in relevant risk measures (i.e., VaR or Other sensitivity-based measures) and captured in the table above. For additional 
discussion on principal investments refer to Investment Portfolio Risk Management on page 123.
(b) The AWM contribution to Firmwide average VaR was not material for the year ended December 31, 2018 and 2017.

JPMorgan Chase & Co./2018 Form 10-K

125

Management’s discussion and analysis

Value-at-risk
JPMorgan Chase utilizes VaR, a statistical risk measure, to 
estimate the potential loss from adverse market moves in 
the current market environment. The Firm has a single VaR 
framework used as a basis for calculating Risk Management 
VaR and Regulatory VaR.

The framework is employed across the Firm using historical 
simulation based on data for the previous 12 months. The 
framework’s approach assumes that historical changes in 
market values are representative of the distribution of 
potential outcomes in the immediate future. The Firm 
believes the use of Risk Management VaR provides a daily 
measure of risk that is closely aligned to risk management 
decisions made by the lines of business and Corporate, and 
provides the appropriate information needed to respond to 
risk events. 

The Firm’s Risk Management VaR is calculated assuming a 
one-day holding period and an expected tail-loss 
methodology which approximates a 95% confidence level. 
Risk Management VaR provides a consistent framework to 
measure risk profiles and levels of diversification across 
product types and is used for aggregating risks and 
monitoring limits across businesses. VaR results are 
reported to senior management, the Board of Directors and 
regulators.  

Under the Firm’s Risk Management VaR methodology, 
assuming current changes in market values are consistent 
with the historical changes used in the simulation, the Firm 
would expect to incur VaR “back-testing exceptions,” 
defined as losses greater than that predicted by VaR 
estimates, an average of five times every 100 trading days. 
The number of VaR back-testing exceptions observed can 
differ from the statistically expected number of back-testing 
exceptions if the current level of market volatility is 
materially different from the level of market volatility 
during the 12 months of historical data used in the VaR 
calculation.

Underlying the overall VaR model framework are individual 
VaR models that simulate historical market returns for 
individual risk factors and/or product types. To capture 
material market risks as part of the Firm’s risk management 
framework, comprehensive VaR model calculations are 
performed daily for businesses whose activities give rise to 
market risk. These VaR models are granular and incorporate 
numerous risk factors and inputs to simulate daily changes 
in market values over the historical period; inputs are 
selected based on the risk profile of each portfolio, as 
sensitivities and historical time series used to generate daily 
market values may be different across product types or risk 
management systems. The VaR model results across all 
portfolios are aggregated at the Firm level.

As VaR is based on historical data, it is an imperfect 
measure of market risk exposure and potential future 
losses. In addition, based on their reliance on available 
historical data, limited time horizons, and other factors, VaR 
measures are inherently limited in their ability to measure 
certain risks and to predict losses, particularly those 
associated with market illiquidity and sudden or severe 
shifts in market conditions. 

For certain products, specific risk parameters are not 
captured in VaR due to the lack of inherent liquidity and 
availability of appropriate historical data. The Firm uses 
proxies to estimate the VaR for these and other products 
when daily time series are not available. It is likely that 
using an actual price-based time series for these products, 
if available, would affect the VaR results presented. The 
Firm therefore considers other nonstatistical measures such 
as stress testing, in addition to VaR, to capture and manage 
its market risk positions. 

The daily market data used in VaR models may be different 
than the independent third-party data collected for VCG 
price testing in its monthly valuation process. For example, 
in cases where market prices are not observable, or where 
proxies are used in VaR historical time series, the data 
sources may differ. For further information on the Firm’s 
valuation process, refer to Valuation process in Note 2. 
Because VaR model calculations require daily data and a 
consistent source for valuation, it may not be practical to 
use the data collected in the VCG monthly valuation process 
for VaR model calculations. 

The Firm’s VaR model calculations are periodically 
evaluated and enhanced in response to changes in the 
composition of the Firm’s portfolios, changes in market 
conditions, improvements in the Firm’s modeling techniques 
and measurements, and other factors. Such changes may 
affect historical comparisons of VaR results. For information 
regarding model reviews and approvals, refer to Estimations 
and Model Risk Management on page 140.

The Firm calculates separately a daily aggregated VaR in 
accordance with regulatory rules (“Regulatory VaR”), which 
is used to derive the Firm’s regulatory VaR-based capital 
requirements under Basel III. This Regulatory VaR model 
framework currently assumes a ten business-day holding 
period and an expected tail loss methodology which 
approximates a 99% confidence level. Regulatory VaR is 
applied to “covered” positions as defined by Basel III, which 
may be different than the positions included in the Firm’s 
Risk Management VaR. For example, credit derivative 
hedges of accrual loans are included in the Firm’s Risk 
Management VaR, while Regulatory VaR excludes these 
credit derivative hedges. In addition, in contrast to the 
Firm’s Risk Management VaR, Regulatory VaR currently 
excludes the diversification benefit for certain VaR models.

126

JPMorgan Chase & Co./2018 Form 10-K

For additional information on Regulatory VaR and the other 
components of market risk regulatory capital for the Firm 
(e.g., VaR-based measure, stressed VaR-based measure and 
the respective backtesting), refer to JPMorgan Chase’s Basel 

III Pillar 3 Regulatory Capital Disclosures reports, which are 
available on the Firm’s website at: (http://
investor.shareholder.com/jpmorganchase/basel.cfm).

The table below shows the results of the Firm’s Risk Management VaR measure using a 95% confidence level.

Total VaR
As of or for the year ended December 31,

(in millions)

CIB trading VaR by risk type

Fixed income

Foreign exchange

Equities

Commodities and other

Diversification benefit to CIB trading VaR

CIB trading VaR

Credit portfolio VaR

Diversification benefit to CIB VaR

CIB VaR

CCB VaR

Corporate VaR

Diversification benefit to other VaR

Other VaR

Diversification benefit to CIB and other VaR

Total VaR

$

 Avg.

33

6

17

8

(26) (a)

38

3
(2) (a)
39

1

12
(1) (a)
12
(10) (a)
41

$

2018

Min

$

25

3

13

4

NM (b)
26 (b)
3
NM (b)
26 (b)

—

9
NM (b)
9 (b)
NM (b)
28 (b) $

$

Max

 Avg.

2017

Min

$

46

15

26

13

$

28

10

12

7

NM (b)
58 (b)
4
NM (b)
59 (b)

3

14
NM (b)
14 (b)
NM (b)
62 (b)

(30) (a)

27

7
(6) (a)
28

2

4
(1) (a)
5
(4) (a)
29

$

$

20

$

4

8

4

NM (b)
14 (b)
3
NM (b)
17 (b)

1

1
NM (b)
2 (b)
NM (b)
17 (b) $

$

Max

40

20

19

10

NM (b)
38 (b)
12
NM (b)
39 (b)

4

16
NM (b)
16 (b)
NM (b)
42 (b)

(a)  Average portfolio VaR is less than the sum of the VaR of the components described above, which is due to portfolio diversification. The diversification 

effect reflects that the risks are not perfectly correlated.

(b)  Diversification benefit represents the difference between the total VaR and each reported level and the sum of its individual components. Diversification 

benefit reflects the non-additive nature of VaR due to imperfect correlation across lines of business, Corporate, and risk types. The maximum and 
minimum VaR  for each portfolio may have occurred on different trading days than the components and consequently diversification benefit is not 
meaningful.

Average Total VaR increased $12 million for the year-ended 
December 31, 2018 as compared with the prior year. 

The increase was primarily due to changes in the risk profile 
for Fixed Income and Equities risk types, the inclusion of 
certain CIB marketable equity investments and a Corporate 
private equity position that became publicly traded in the 
fourth quarter of 2017, as well as increased volatility in the 
one-year historical look-back period. 

In addition, average Credit Portfolio VaR has declined by $4 
million, reflecting the sale of select positions in the prior 
year. 

VaR can vary significantly over time as positions change, 
market volatility fluctuates, and diversification benefits 
change.

VaR back-testing
The Firm evaluates the effectiveness of its VaR methodology 
by back-testing, which compares the daily Risk Management 
VaR results with the daily gains and losses actually 
recognized on market-risk related revenue.

The Firm’s definition of market risk-related gains and losses 
is consistent with the definition used by the banking 
regulators under Basel III. Under this definition, market 
risk-related gains and losses are defined as: gains and 
losses on the positions included in the Firm’s Risk 
Management VaR, excluding fees, commissions, certain 
valuation adjustments, net interest income, and gains and 
losses arising from intraday trading.

JPMorgan Chase & Co./2018 Form 10-K

127

Management’s discussion and analysis

The following chart compares actual daily market risk-related gains and losses with the Firm’s Risk Management VaR for the 
year ended December 31, 2018. As the chart presents market risk-related gains and losses related to those positions included 
in the Firm’s Risk Management VaR, the results in the table below differ from the results of back-testing disclosed in the Market 
Risk section of the Firm’s Basel III Pillar 3 Regulatory Capital Disclosures reports, which are based on Regulatory VaR applied to 
covered positions. The chart shows that for the year ended December 31, 2018 the Firm observed ten VaR back-testing 
exceptions and posted gains on 128 of the 259 days.

Daily Market Risk-Related Gains and Losses
vs. Risk Management VaR (1-day, 95% Confidence level)
Year ended December 31, 2018

 Market Risk-Related Gains and Losses     

 Risk Management VaR

First Quarter
2018

Second Quarter
2018

Third Quarter
2018

Fourth Quarter
2018

128

JPMorgan Chase & Co./2018 Form 10-K

Other risk measures 
Stress testing 
Along with VaR, stress testing is an important tool used to 
assess risk. While VaR reflects the risk of loss due to 
adverse changes in markets using recent historical market 
behavior, stress testing reflects the risk of loss from 
hypothetical changes in the value of market risk sensitive 
positions applied simultaneously. Stress testing measures 
the Firm’s vulnerability to losses under a range of stressed 
but possible economic and market scenarios. The results 
are used to understand the exposures responsible for those 
potential losses and are measured against limits. 

The Firm’s stress framework covers Corporate and all lines 
of business with market risk sensitive positions. The 
framework is used to calculate multiple magnitudes of 
potential stress for both market rallies and market sell-offs, 
assuming significant changes in market factors such as 
credit spreads, equity prices, interest rates, currency rates 
and commodity prices, and combines them in multiple ways 
to capture an array of hypothetical economic and market 
scenarios.  

The Firm generates a number of scenarios that focus on tail 
events in specific asset classes and geographies, including 
how the event may impact multiple market factors 
simultaneously. Scenarios also incorporate specific 
idiosyncratic risks and stress basis risk between different 
products. The flexibility in the stress framework allows the 
Firm to construct new scenarios that can test the outcomes 
against possible future stress events. Stress testing results 
are reported on a regular basis to the respective LOBs, 
Corporate and the Firm’s senior management. 

Stress scenarios are governed by an overall stress 
framework and are subject to the standards outlined in the 
Firm’s policies related to model risk management. 
Significant changes to the framework are reviewed by the 
relevant LOB Risk Committees on an annual basis or as 
changing market conditions warrant and may be redefined 
to reflect current or expected market conditions. 

The Firm’s stress testing framework is utilized in calculating  
the Firm’s CCAR and other stress test results, which are 
reported to the Board of Directors. In addition, stress 
testing results are incorporated into the Firm’s Risk Appetite 
framework, and are reported quarterly to the DRPC. 

Profit and loss drawdowns 
Profit and loss drawdowns are used to highlight trading 
losses above certain levels of risk tolerance. Profit and loss 
drawdowns are defined as the decline in net profit and loss 
since the year-to-date peak revenue level.

Earnings-at-risk 
The VaR and sensitivity measures illustrate the economic 
sensitivity of the Firm’s Consolidated balance sheets to 
changes in market variables. 

The effect of interest rate exposure on the Firm’s reported 
net income is also important as interest rate risk represents 
one of the Firm’s significant market risks. Interest rate risk 
arises not only from trading activities but also from the 
Firm’s traditional banking activities, which include extension 
of loans and credit facilities, taking deposits and issuing 
debt. The Firm evaluates its structural interest rate risk 
exposure through earnings-at-risk, which measures the 
extent to which changes in interest rates will affect the 
Firm’s net interest income and interest rate-sensitive fees. 
For a summary by line of business and Corporate, 
identifying positions included in earnings-at-risk, refer to 
the table on page 125.

The CTC Risk Committee establishes the Firm’s structural 
interest rate risk policy and related limits, which are subject 
to approval by the DRPC. Treasury and CIO, working in 
partnership with the lines of business, calculates the Firm’s 
structural interest rate risk profile and reviews it with senior 
management, including the CTC Risk Committee. In addition, 
oversight of structural interest rate risk is managed through 
a dedicated risk function reporting to the CTC CRO. This risk 
function is responsible for providing independent oversight 
and governance around assumptions and establishing and 
monitoring limits for structural interest rate risk. The Firm 
manages structural interest rate risk generally through its 
investment securities portfolio and interest rate derivatives. 

JPMorgan Chase & Co./2018 Form 10-K

129

assumed rates paid which may differ from actual rates paid 
due to timing lags and other factors. The Firm’s earnings-at-
risk scenarios are periodically evaluated and enhanced in 
response to changes in the composition of the Firm’s 
balance sheet, changes in market conditions, improvements 
in the Firm’s simulation and other factors.  

The Firm’s U.S. dollar sensitivities are presented in the table 
below.

December 31,
(in billions)

Parallel shift:

+100 bps shift in rates

-100 bps shift in rates

Steeper yield curve:

2018

2017

$

0.9

$

(2.1)

+100 bps shift in long-term rates

-100 bps shift in short-term rates

Flatter yield curve:

+100 bps shift in short-term rates

-100 bps shift in long-term rates

0.5

(1.2)

0.4

(0.9)

1.7

(3.6)

0.7

(2.2)

1.0

(1.4)

The Firm’s sensitivity to rates is largely a result of assets 
repricing at a faster pace than deposits. 

The Firm’s net U.S. dollar sensitivities as of December 31, 
2018 decreased when compared to December 31, 2017 
primarily as a result of updating the Firm’s baseline to 
reflect higher interest rates. As higher interest rates are 
now reflected in the Firm’s baselines, sensitivities to 
changes in rates are expected to be less significant. 

The Firm’s non-U.S. dollar sensitivities are presented in the 
table below. 

December 31,
(in billions)

Parallel shift:

2018

2017

+100 bps shift in rates

$

0.5

$

Flatter yield curve:

+100 bps shift in short-term rates

0.5

0.5

0.5

The results of the non-U.S. dollar interest rate scenario 
involving a steeper yield curve with long-term rates rising 
by 100 basis points and short-term rates staying at current 
levels were not material to the Firm’s earnings-at-risk at 
December 31, 2018 and 2017.

Management’s discussion and analysis

Structural interest rate risk can occur due to a variety of 
factors, including:

•  Differences in the timing among the maturity or repricing 
of assets, liabilities and off-balance sheet instruments

•  Differences in the amounts of assets, liabilities and off-

balance sheet instruments that are repricing at the same 
time

•  Differences in the amounts by which short-term and long-
term market interest rates change (for example, changes 
in the slope of the yield curve)

•  The impact of changes in the maturity of various assets, 
liabilities or off-balance sheet instruments as interest 
rates change

The Firm manages interest rate exposure related to its 
assets and liabilities on a consolidated, firmwide basis. 
Business units transfer their interest rate risk to Treasury 
and CIO through funds transfer pricing, which takes into 
account the elements of interest rate exposure that can be 
risk-managed in financial markets. These elements include 
asset and liability balances and contractual rates of interest, 
contractual principal payment schedules, expected 
prepayment experience, interest rate reset dates and 
maturities, rate indices used for repricing, and any interest 
rate ceilings or floors for adjustable rate products. All 
transfer-pricing assumptions are dynamically reviewed.

The Firm generates a baseline for net interest income and 
certain interest rate-sensitive fees, and then conducts 
simulations of changes for interest rate-sensitive assets and 
liabilities denominated in U.S. dollars and other currencies 
(“non-U.S. dollar” currencies). This simulation primarily 
includes retained loans, deposits, deposits with banks, 
investment securities, long term debt and any related 
interest rate hedges, and excludes other positions in risk 
management VaR and other sensitivity-based measures as 
described on page 125. 

Earnings-at-risk scenarios estimate the potential change in 
this baseline, over the following 12 months utilizing 
multiple assumptions. These scenarios include a parallel 
shift involving changes to both short-term and long-term 
rates by an equal amount; a steeper yield curve involving 
holding short-term rates constant and increasing long-term 
rates or decreasing short-term rates and holding long-term 
rates constant; and a flatter yield curve involving holding 
short-term rates constant and decreasing long-term rates or 
increasing short-term rates and holding long-term rates 
constant. These scenarios consider the impact on exposures 
as a result of changes in interest rates from baseline rates, 
as well as pricing sensitivities of deposits, optionality and 
changes in product mix. The scenarios include forecasted 
balance sheet changes, as well as modeled prepayment and 
reinvestment behavior, but do not include assumptions 
about actions that could be taken by the Firm in response to 
any such instantaneous rate changes. Mortgage prepayment 
assumptions are based on the interest rates used in the 
scenarios compared with underlying contractual rates, the 
time since origination, and other factors which are updated 
periodically based on historical experience. The pricing 
sensitivity of deposits in the baseline and scenarios use 

130

JPMorgan Chase & Co./2018 Form 10-K

Non-U.S. dollar foreign exchange risk 
Non-U.S. dollar FX risk is the risk that changes in foreign 
exchange rates affect the value of the Firm’s assets or 
liabilities or future results. The Firm has structural non-U.S. 
dollar FX exposures arising from capital investments, 
forecasted expense and revenue, the investment securities 

portfolio and non-U.S. dollar-denominated debt issuance. 
Treasury and CIO, working in partnership with the lines of 
business, primarily manage these risks on behalf of the 
Firm. Treasury and CIO may hedge certain of these risks 
using derivatives within risk limits governed by the CTC Risk 
Committee. 

Other sensitivity-based measures
The Firm quantifies the market risk of certain investment and funding activities by assessing the potential impact on net 
revenue and OCI due to changes in relevant market variables. For additional information on the positions captured in other 
sensitivity-based measures, refer to the table Predominant business activities that give rise to market risk on page 125.

The table below represents the potential impact to net revenue or OCI for market risk sensitive instruments that are not 
included in VaR or earnings-at-risk. Where appropriate, instruments used for hedging purposes are reported along with the 
positions being hedged. The sensitivities disclosed in the table below may not be representative of the actual gain or loss that 
would have been realized at December 31, 2018 and 2017, as the movement in market parameters across maturities may 
vary and are not intended to imply management’s expectation of future deterioration in these sensitivities.

Year ended December 31,
Gain/(loss) (in millions)

Activity

Description

Sensitivity measure

2018

2017

Investment activities(a) 

Investment management activities

Consists of seed capital and related hedges;
and fund co-investments

10% decline in market
value

$

(102) $

Other investments

Consists of privately held equity and other
investments held at fair value

10% decline in market
value

Funding activities

Non-USD LTD cross-currency basis

Represents the basis risk on derivatives 
used to hedge the foreign exchange risk on 
the non-USD LTD(b)

1 basis point parallel
tightening of cross currency
basis

Non-USD LTD hedges foreign currency

(“FX”) exposure

Derivatives – funding spread risk

Primarily represents the foreign exchange 
revaluation on the fair value of the 
derivative hedges(b)

10% depreciation of
currency

Impact of changes in the spread related to
derivatives FVA

1 basis point parallel
increase in spread

Fair value option elected liabilities –
funding spread risk 

Impact of changes in the spread related to 
fair value option elected liabilities DVA(b)

1 basis point parallel
increase in spread

Fair value option elected liabilities –

interest rate sensitivity

Interest rate sensitivity on fair value option 
liabilities resulting from a change in the 
Firm’s own credit spread(b)

1 basis point parallel
increase in spread

(218)

(13)

17

(4)

30

1

(110)

(338)

(10)

(13)

(6)

22

(1)

(a)  Excludes equity securities without readily determinable fair values that are measured under the measurement alternative. Refer to Note 2 for additional 

information.

(b)  Impact recognized through OCI.

JPMorgan Chase & Co./2018 Form 10-K

131

Management’s discussion and analysis

COUNTRY RISK MANAGEMENT

The Firm, through its lines of business and Corporate, may 
be exposed to country risk resulting from financial, 
economic, political or other significant developments which 
adversely affect the value of the Firm’s exposures related to 
a particular country or set of countries. The Country Risk 
Management group actively monitors the various portfolios 
which may be impacted by these developments and 
measures the extent to which the Firm’s exposures are 
diversified given the Firm’s strategy and risk tolerance 
relative to a country.

Organization and management
Country Risk Management is an independent risk 
management function that assesses, manages and monitors 
country risk originated across the Firm. The Firmwide Risk 
Executive for Country Risk reports to the Firm’s CRO.

The Firm’s country risk management function includes the 
following activities:
•  Establishing policies, procedures and standards 

consistent with a comprehensive country risk framework
•  Assigning sovereign ratings, assessing country risks and 

establishing risk tolerance relative to a country

•  Measuring and monitoring country risk exposure and 

stress across the Firm

•  Managing and approving country limits and reporting 
trends and limit breaches to senior management

•  Developing surveillance tools, such as signaling models 

and ratings indicators, for early identification of 
potential country risk concerns

•  Providing country risk scenario analysis

Sources and measurement
The Firm is exposed to country risk through its lending and 
deposits, investing, and market-making activities, whether 
cross-border or locally funded. Country exposure includes 
activity with both government and private-sector entities in 
a country. Under the Firm’s internal country risk 
management approach, attribution of exposure to a specific 
country is based on the country where the largest 
proportion of the assets of the counterparty, issuer, obligor 
or guarantor are located or where the largest proportion of 
its revenue is derived, which may be different than the 
domicile (i.e. legal residence) or country of incorporation of 
the counterparty, issuer, obligor or guarantor. Country 
exposures are generally measured by considering the Firm’s 
risk to an immediate default of the counterparty, issuer, 
obligor or guarantor, with zero recovery. Assumptions are 
sometimes required in determining the measurement and 
allocation of country exposure, particularly in the case of 
certain non-linear or index exposures. The use of different 
measurement approaches or assumptions could affect the 
amount of reported country exposure.

During the fourth quarter of 2018, the Firm refined its 
country exposure measurement approach to exclude capital 
invested in local entities. With this change, country 
exposure more directly measures the Firm’s risk to an 
immediate default of a counterparty, issuer, obligor or 
guarantor. The risk associated with capital invested in local 
entities will continue to be examined in tailored stress 
scenarios, depending on the vulnerabilities being tested. 
For more on the Firm’s country risk stress testing, refer to 
page 133.

Under the Firm’s internal country risk measurement 
framework:
•  Lending exposures are measured at the total committed 
amount (funded and unfunded), net of the allowance for 
credit losses and eligible cash and marketable securities 
collateral received

•  Deposits are measured as the cash balances placed with 

central and commercial banks

•  Securities financing exposures are measured at their 
receivable balance, net of eligible collateral received
•  Debt and equity securities are measured at the fair value 
of all positions, including both long and short positions

•  Counterparty exposure on derivative receivables is 

measured at the derivative’s fair value, net of the fair 
value of the eligible collateral received

•  Credit derivatives protection purchased and sold is 

reported based on the underlying reference entity and is 
measured at the notional amount of protection 
purchased or sold, net of the fair value of the recognized 
derivative receivable or payable. Credit derivatives 
protection purchased and sold in the Firm’s market-
making activities is measured on a net basis, as such 
activities often result in selling and purchasing 
protection related to the same underlying reference 
entity; this reflects the manner in which the Firm 
manages these exposures

Some activities may create contingent or indirect exposure 
related to a country (for example, providing clearing 
services or secondary exposure to collateral on securities 
financing receivables). These exposures are managed in the 
normal course of business through the Firm’s credit, 
market, and operational risk governance, rather than 
through Country Risk Management.

The Firm’s internal country risk reporting differs from the 
reporting provided under the FFIEC bank regulatory 
requirements. For further information on the FFIEC’s 
reporting methodology, refer to Cross-border outstandings 
on page 306 of the 2018 Form 10-K.

132

JPMorgan Chase & Co./2018 Form 10-K

Stress testing
Stress testing is an important component of the Firm’s 
country risk management framework, which aims to 
estimate and limit losses arising from a country crisis by 
measuring the impact of adverse asset price movements to 
a country based on market shocks combined with 
counterparty specific assumptions. Country Risk 
Management periodically designs and runs tailored stress 
scenarios to test vulnerabilities to individual countries or  
sets of countries in response to specific or potential market 
events, sector performance concerns, sovereign actions and 
geopolitical risks. These tailored stress results are used to  
inform potential risk reduction across the Firm, as 
necessary.

Risk reporting
To enable effective risk management of country risk to the 
Firm, country exposure and stress are measured and 
reported weekly, and used by Country Risk Management to 
identify trends, and monitor high usages and breaches 
against limits.  

The following table presents the Firm’s top 20 exposures by 
country (excluding the U.S.) as of December 31, 2018, and 
their comparative exposures as of December 31, 2017. The 
selection of countries represents the Firm’s largest total 
exposures by country, based on the Firm’s internal country 
risk management approach, and does not represent the 
Firm’s view of any actual or potentially adverse credit 
conditions. Country exposures may fluctuate from period to 
period due to client activity and market flows.

As discussed on page 132, during the fourth quarter of 
2018 the Firm refined its country exposure measurement 
approach to exclude capital invested in local entities. While 
this change did not have a material impact to country 
exposure, prior period amounts have been revised within 
the following table to conform with the current period 
presentation. 

Top 20 country exposures (excluding the U.S.)(a)

December 31,
(in billions)

2018

2017(f)

Lending 
and 
deposits(b)

Trading and 
investing(c)(d)

Other(e)

Total
exposure

Total
exposure

$

53.7 $

8.1 $

0.3 $

62.1

$

57.4

28.0

25.4

9.5

10.8

10.8

7.2

9.1

6.1

10.5

4.2

4.4

3.9

2.4

5.0

3.7

2.4

4.7

3.8

1.8

10.1

3.3

7.1

6.5

3.4

5.4

0.6

4.0

0.5

3.2

2.9

1.4

3.8

0.4

1.8

1.1

0.6

1.3

1.1

2.6

0.4

2.7

0.6

0.1

0.4

3.1

1.7

—

0.2

—

1.5

0.2

0.4

—

1.9

—

—

1.4

40.7

29.1

19.3

17.9

14.3

13.0

12.8

11.8

11.0

7.6

7.3

6.8

6.4

5.8

5.5

5.4

5.3

5.1

4.3

44.9

30.8

16.3

19.4

14.9

11.4

13.9

12.3

9.5

6.8

4.6

6.3

6.7

8.0

5.2

4.2

4.5

6.8

3.0

Germany

United
Kingdom

Japan

China

France

Canada

Australia

Switzerland

India

Luxembourg

South Korea

Brazil

Singapore

Italy

Netherlands

Mexico

Hong Kong

Saudi Arabia

Spain

Malaysia

(a)  Country exposures presented in the table reflect 87% and 86% of 
total firmwide non-U.S. exposure, where exposure is attributed to a 
specific country, for the periods ending December 31, 2018 and 2017, 
respectively.

(b)  Lending and deposits includes loans and accrued interest receivable 
(net of eligible collateral and the allowance for loan losses), deposits 
with banks (including central banks), acceptances, other monetary 
assets, issued letters of credit net of participations, and unused 
commitments to extend credit. Excludes intra-day and operating 
exposures, such as those from settlement and clearing activities.
(c)  Includes market-making inventory, AFS securities, and counterparty 
exposure on derivative and securities financings net of eligible 
collateral and hedging.

(d)  Includes single reference entity (“single-name”), index and other 

multiple reference entity transactions for which one or more of the 
underlying reference entities is in a country listed in the above table.

(e)  Predominantly includes physical commodity inventory. 
(f)  The country rankings presented in the table as of December 31, 2017, 

are based on the country rankings of the corresponding exposures at 
December 31, 2018, not actual rankings of such exposures at 
December 31, 2017.

JPMorgan Chase & Co./2018 Form 10-K

133

Management’s discussion and analysis

OPERATIONAL RISK MANAGEMENT

Operational risk is the risk associated with inadequate or 
failed internal processes, people and systems, or from 
external events and includes compliance risk, conduct risk, 
legal risk, and estimations and model risk. Operational risk 
is inherent in the Firm’s activities and can manifest itself in 
various ways, including fraudulent acts, business 
interruptions, cybersecurity attacks, inappropriate 
employee behavior, failure to comply with applicable laws 
and regulations or failure of vendors to perform in 
accordance with their agreements. These events could 
result in financial losses, litigation and regulatory fines, as 
well as other damages to the Firm. The goal is to keep 
operational risk at appropriate levels in light of the Firm’s 
financial position, the characteristics of its businesses, and 
the markets and regulatory environments in which it 
operates. 

Operational Risk Management Framework
To monitor and control operational risk, the Firm has an 
Operational Risk Management Framework (“ORMF”) which 
is designed to enable the Firm to maintain a sound and 
well-controlled operational environment. The ORMF has 
four main components: Governance, Operational Risk 
Identification and Assessment, Operational Risk 
Measurement, and Operational Risk Monitoring and 
Reporting. 

Governance
The lines of business and Corporate are responsible for 
applying the ORMF in order to manage the operational risk 
that arises from their activities. The Control Management 
organization, which consists of control managers within 
each line of business and Corporate, is responsible for the 
day-to-day execution of the ORMF. 

Line of business and Corporate control committees are 
responsible for reviewing data that indicates the quality and 
stability of processes, addressing key operational risk 
issues, focusing on processes with control concerns, and 
overseeing control remediation. These committees escalate 
operational risk issues to the FCC, as appropriate. For 
additional information on the FCC, refer to Enterprise-wide 
Risk Management on pages 79–140.

The Firmwide Risk Executive for Operational Risk 
Management (“ORM”), a direct report to the CRO, is 
responsible for defining the ORMF and establishing 
minimum standards for its execution. Operational Risk 
Officers report to both the line of business CROs and to the 
Firmwide Risk Executive for ORM, and are independent of 
the respective businesses or corporate functions they 
oversee.

The Firm’s Operational Risk Management Policy is approved 
by the DRPC. This policy establishes the Operational Risk 
Management Framework for the Firm. 

Operational Risk identification and assessment
The Firm utilizes a structured risk and control self-
assessment process which is executed by the lines of 
business and Corporate in accordance with the minimum 
standards established by ORM, to identify, assess, mitigate 
and manage its operational risk. As part of this process, 
lines of business and Corporate identify key operational 
risks inherent in their activities, address gaps or 
deficiencies identified, and define actions to reduce residual 
risk. Action plans are developed for identified control issues 
and lines of business and Corporate are held accountable 
for tracking and resolving issues in a timely manner. 
Operational Risk Officers independently challenge the 
execution of the self-assessment and evaluate the 
appropriateness of the residual risk results. 

In addition to the self-assessment process, the Firm tracks 
and monitors events that have led to or could lead to actual 
operational risk losses, including litigation-related events. 
Responsible lines of business and Corporate analyze their 
losses to evaluate the effectiveness of their control 
environment to assess where controls have failed, and to 
determine where targeted remediation efforts may be 
required. ORM provides oversight of these activities and 
may also perform independent assessments of significant 
operational risk events and areas of concentrated or 
emerging risk.

Operational Risk Measurement
In addition to the level of actual operational risk losses, 
operational risk measurement includes operational risk-
based capital and operational risk loss projections under 
both baseline and stressed conditions.

The primary component of the operational risk capital 
estimate is the Loss Distribution Approach (“LDA”) 
statistical model, which simulates the frequency and 
severity of future operational risk loss projections based on 
historical data. The LDA model is used to estimate an 
aggregate operational risk loss over a one-year time 
horizon, at a 99.9% confidence level. The LDA model 
incorporates actual internal operational risk losses in the 
quarter following the period in which those losses were 
realized, and the calculation generally continues to reflect 
such losses even after the issues or business activities 
giving rise to the losses have been remediated or reduced.

As required under the Basel III capital framework, the Firm’s 
operational risk-based capital methodology, which uses the 
Advanced Measurement Approach (“AMA”), incorporates 
internal and external losses as well as management’s view 
of tail risk captured through operational risk scenario 
analysis, and evaluation of key business environment and 
internal control metrics. The Firm does not reflect the 
impact of insurance in its AMA estimate of operational risk 
capital. 

134

JPMorgan Chase & Co./2018 Form 10-K

The Firm considers the impact of stressed economic 
conditions on operational risk losses and develops a 
forward looking view of material operational risk events 
that may occur in a stressed environment. The Firm’s 
operational risk stress testing framework is utilized in 
calculating results for the Firm’s CCAR and other stress 
testing processes. 

For information related to operational risk RWA, CCAR or 
ICAAP, refer to Capital Risk Management section, pages 
85-94.

Operational Risk Monitoring and reporting
ORM has established standards for consistent operational 
risk monitoring and reporting. Operational risk reports are 
produced on a firmwide basis as well as by line of business 
and Corporate.  Reporting includes the evaluation of key 
risk indicators against established thresholds as well as the 
assessment of different types of operational risk against 
stated risk appetite. The standards reinforce escalation 
protocols to senior management and to the Board of 
Directors. 

Subcategories and examples of operational risks
Operational risk can manifest itself in various ways. 
Operational risk subcategories such as Compliance risk, 
Conduct risk, Legal risk and Estimations and Model risk, as 
well as other operational risks, can lead to losses which are 
captured through the Firm’s operational risk measurement 
processes. For more information on Compliance risk, 
Conduct risk, Legal risk and Estimations and Model risk, 
refer to pages 137, 138, 139 and 140, respectively. Details 
on other select examples of operational risks are provided 
below.

Cybersecurity risk 
Cybersecurity risk is an important, continuous and evolving 
focus for the Firm. The Firm devotes significant resources to 
protecting and continuing to improve the security of the 
Firm’s computer systems, software, networks and other 
technology assets. The Firm’s security efforts are designed 
to protect against, among other things, cybersecurity 
attacks by unauthorized parties attempting to obtain access 
to confidential information, destroy data, disrupt or 
degrade service, sabotage systems or cause other damage. 
The Firm continues to make significant investments in 
enhancing its cyberdefense capabilities and to strengthen 
its partnerships with the appropriate government and law 
enforcement agencies and other businesses in order to 
understand the full spectrum of cybersecurity risks in the 
operating environment, enhance defenses and improve 
resiliency against cybersecurity threats. The Firm actively 
participates in discussions of cybersecurity risks with law 
enforcement, government officials, peer and industry 
groups, and has significantly increased efforts to educate 
employees and certain clients on the topic. 

Third parties with which the Firm does business or that 
facilitate the Firm’s business activities (e.g., vendors, 
exchanges, clearing houses, central depositories, and 
financial intermediaries) could also be sources of 

cybersecurity risk to the Firm. Third party cybersecurity 
incidents such as system breakdowns or failures, 
misconduct by the employees of such parties, or 
cyberattacks could affect their ability to deliver a product or 
service to the Firm or result in lost or compromised 
information of the Firm or its clients. Clients can also be 
sources of cybersecurity risk to the Firm, particularly when 
their activities and systems are beyond the Firm’s own 
security and control systems. As a result, the Firm engages 
in regular and ongoing discussions with certain vendors and 
clients regarding cybersecurity risks and opportunities to 
improve security. However, where cybersecurity incidents 
are due to client failure to maintain the security of their 
own systems and processes, clients will generally be 
responsible for losses incurred. 

To protect the confidentiality, integrity and availability of 
the Firm’s infrastructure, resources and information, the 
Firm maintains a cybersecurity program to prevent, detect, 
and respond to cyberattacks. The Global Chief Information 
Officer, Chief Technology Control Officer, and Chief 
Information Security Officer (“CISO”) update the Audit 
Committee of the Board of Directors at least annually on the 
Firm’s Information Security Program, recommended 
changes, cybersecurity policies and practices, ongoing 
efforts to improve security, as well as its efforts regarding 
significant cybersecurity events. In addition, the Firm has a 
detailed cybersecurity incident response plan (“IRP”) 
designed to enable the Firm to respond to attempted 
cybersecurity incidents, coordinate such responses with law 
enforcement and other government agencies, and notify 
clients and customers. Among other key focus areas, the 
IRP is designed to mitigate the risk of insider trading 
connected to a cybersecurity incident, and includes various 
escalation points in this regard including Compliance and 
the Legal Department.

The Cybersecurity and Technology Control functions are 
responsible for governance and oversight of the Firm’s 
Information Security Program. In partnership with the 
Firm’s lines of business, the Cybersecurity and Technology 
Control organization identifies information security risk 
issues and champions programs for the technological 
protection of the Firm’s information resources including 
applications, infrastructure as well as confidential and 
personal information related to the Firm’s customers. The 
Cybersecurity and Technology Control organization 
comprises Governance and Control, Assessments, Assurance 
and Training, Cybersecurity Operations, business aligned 
control officers, Identity and Access Management, and 
resiliency functions that execute the Information Security 
Program.

The Global Cybersecurity and Technology Control 
governance structure is designed to identify, escalate, and 
mitigate information security risks. This structure uses key 
governance forums to disseminate information and monitor 
technology efforts. These forums are established at 
multiple levels throughout the Firm and include 
representatives from each line of business and Corporate. 

JPMorgan Chase & Co./2018 Form 10-K

135

Management’s discussion and analysis

Reports containing overviews of key technology risks and 
efforts to enhance related controls are produced for these 
forums, and are reviewed by management at multiple levels 
including technology management, Firmwide management 
and the Operating Committee. The forums are used to 
escalate information security risks or other matters as 
appropriate to the FCC. 

IRM provides oversight of the activities which identify, 
assess, manage and mitigate cybersecurity risk. As integral 
participants in cybersecurity governance forums, the IRM 
organization actively monitors and oversees the 
Cybersecurity and Technology Control functions.

The Firm’s Security Awareness Program includes training 
that reinforces the Firm's Information Technology Risk and 
Security Management policies, standards and practices, as 
well as the expectation that employees comply with these 
policies. The Security Awareness Program engages 
personnel through training on how to identify potential 
cybersecurity risks and protect the Firm’s resources and 
information. This training is mandatory for all employees 
globally on an annual basis, and it is supplemented by 
firmwide testing initiatives, including quarterly phishing 
tests. Finally, the Firm’s Global Privacy Program requires all 
employees to take annual awareness training on data 
privacy. This privacy-focused training includes information 
about confidentiality and security, as well as responding to 
unauthorized access to or use of information.

Business and technology resiliency risk 
Business disruptions can occur due to forces beyond the 
Firm’s control such as severe weather, power or 
telecommunications loss, flooding, transit strikes, terrorist 
threats or infectious disease. The safety of the Firm’s 
employees and customers is of the highest priority. The 
Firm’s global resiliency program is intended to enable the 
Firm to recover its critical business functions and 
supporting assets (i.e., staff, technology and facilities) in 
the event of a business interruption. The program includes 
corporate governance, awareness training, and testing of 
recovery strategies, as well as strategic and tactical 
initiatives to identify, assess, and manage business 
interruption and public safety risks.

The strength and proficiency of the Firm’s global resiliency 
program has played an integral role in maintaining the 
Firm’s business operations during and after various events.

Payment fraud risk
Payment fraud risk is the risk of external and internal 
parties unlawfully obtaining personal monetary benefit 
through misdirected or otherwise improper payment. Over 
the past year, the risk of payment fraud remained at a 
heightened level across the industry. The complexities of 
these incidents and the strategies used by perpetrators 
continue to evolve. A Payments Control Program including 
the LOBs and Corporate develop methods for managing the 
risk, implementing controls and providing employee and 
client education and awareness training. The Firm’s 
monitoring of customer behavior is periodically evaluated 
and enhanced in an effort to detect and mitigate new 
strategies implemented by fraud perpetrators. The Firm’s 
consumer and wholesale businesses collaborate closely to 
deploy risk mitigation controls across their businesses. 

Third-party outsourcing risk
To identify and manage the operational risk inherent in its 
outsourcing activities, the Firm has a Third-Party Oversight 
(“TPO”) framework to assist the lines of business and 
Corporate in selecting, documenting, onboarding, 
monitoring and managing their supplier relationships. The 
objective of the TPO framework is to hold third parties to 
the same high level of operational performance as is 
expected of the Firm’s internal operations.  The Corporate 
Third-Party Oversight group is responsible for Firmwide TPO 
training, monitoring, reporting and standards.

Insurance
One of the ways in which operational risk may be mitigated 
is through insurance maintained by the Firm. The Firm 
purchases insurance from commercial insurers and utilizes 
a wholly-owned captive insurer, Park Assurance Company, 
as needed to comply with local laws and regulations (e.g., 
workers compensation), as well as to serve other needs 
(e.g., property loss and public liability). Insurance may also 
be required by third parties with whom the Firm does 
business. The insurance purchased is reviewed and 
approved by senior management. 

136

JPMorgan Chase & Co./2018 Form 10-K

COMPLIANCE RISK MANAGEMENT

Compliance risk, a subcategory of operational risk, is the 
risk of failure to comply with legal or regulatory obligations 
or codes of conduct and standards of self-regulatory 
organizations applicable to the business activities of the 
Firm.

Overview
Each line of business and Corporate hold primary ownership 
of and accountability for managing compliance risk. The 
Firm’s Compliance Organization (“Compliance”), which is 
independent of the lines of business, works closely with 
senior management to provide independent review, 
monitoring and oversight of business operations with a 
focus on compliance with the legal and regulatory 
obligations applicable to the delivery of the Firm’s products 
and services to clients and customers.

These compliance risks relate to a wide variety of legal and 
regulatory obligations, depending on the line of business 
and the jurisdiction, and include those related to financial 
products and services, relationships and interactions with 
clients and customers, and employee activities. For 
example, compliance risks include those associated with 
anti-money laundering compliance, trading activities, 
market conduct, and complying with the rules and 
regulations related to the offering of products and services 
across jurisdictional borders, among others. Compliance 
risk is also inherent in the Firm’s fiduciary activities, 
including the failure to exercise the applicable standard of 
care (such as the duties of loyalty or care), to act in the best 
interest of clients and customers or to treat clients and 
customers fairly.

Other Functions provide oversight of significant regulatory 
obligations that are specific to their respective areas of 
responsibility.

Compliance implements various practices designed to 
identify and mitigate compliance risk by establishing 
policies and standards, testing, monitoring, training and 
providing guidance.

Governance and oversight
Compliance is led by the Firms’ CCO who reports to the 
Firm’s CRO. 

The Firm maintains oversight and coordination of its 
Compliance Risk Management practices through the Firm’s 
CCO, lines of business CCOs and regional CCOs to implement 
the Compliance program globally across the lines of 
business and regions. The Firm’s CCO is a member of the 
FCC and the FRC. The Firm’s CCO also provides regular 
updates to the Audit Committee and DRPC. In addition, 
certain Special Purpose Committees of the Board have been 
established to oversee the Firm’s compliance with 
regulatory Consent Orders. 

The Firm has a Code of Conduct (the “Code”). Each 
employee is given annual training on the Code and is 
required annually to affirm his or her compliance with the 
Code. All new hires must complete Code training shortly 
after their start date with the Firm. The Code sets forth the 
Firm’s expectation that employees will conduct themselves 
with integrity at all times and provides the principles that 
govern employee conduct with clients, customers, 
shareholders and one another, as well as with the markets 
and communities in which the Firm does business. The Code 
requires employees to promptly report any known or 
suspected violation of the Code, any internal Firm policy, or 
any law or regulation applicable to the Firm’s business. It 
also requires employees to report any illegal conduct, or 
conduct that violates the underlying principles of the Code, 
by any of the Firm’s employees, customers, suppliers, 
contract workers, business partners, or agents. The Code 
prohibits retaliation against anyone who raises an issue or 
concern in good faith. Specified compliance officers are 
specially trained and designated as “code specialists” who 
act as a resource to employees on questions related to the 
Code. Employees can report any known or suspected 
violations of the Code through the Code Reporting Hotline 
by phone or the internet. The Hotline is anonymous, except 
in certain non-U.S. jurisdictions where laws prohibit 
anonymous reporting, and is available 24/7 globally, with 
translation services. It is maintained by an outside service 
provider. Annually, the Audit Committee receives a report 
on the Code of Conduct program, including an update on the 
employee completion rate for Code of Conduct training and 
affirmation.  

JPMorgan Chase & Co./2018 Form 10-K

137

Management’s discussion and analysis

CONDUCT RISK MANAGEMENT

Conduct risk, a subcategory of operational risk, is the risk 
that any action or inaction by an employee or employees 
could lead to unfair client or customer outcomes, impact 
the integrity of the markets in which the Firm operates, or 
compromise the Firm’s reputation.

Overview
Each line of business and Corporate is accountable for 
identifying and managing its conduct risk to provide 
appropriate engagement, ownership and sustainability of a 
culture consistent with the Firm’s How We Do Business 
Principles (the “Principles”). The Principles serve as a guide 
for how employees are expected to conduct themselves. 
With the Principles serving as a guide, the Firm’s Code sets 
out the Firm’s expectations for each employee and provides 
information and resources to help employees conduct 
business ethically and in compliance with the law 
everywhere the Firm operates. For further discussion of the 
Code, refer to Compliance Risk Management on page 137.

Governance and oversight
The Conduct Risk Program is governed by a Board-level 
approved Conduct Risk Governance Policy. The Conduct Risk 
Governance Policy establishes the framework for 
ownership, assessment, managing and escalating conduct 
risk in the Firm.

The CRSC provides oversight of the Firm’s conduct initiatives 
to develop a more holistic view of conduct risks and to 
connect key programs across the Firm in order to identify 
opportunities and emerging areas of focus. 

The CRSC may escalate systemic conduct risk issues to the 
FRC and as appropriate to the DRPC. The misconduct 
(actual or potential) of individuals involved in material risk 
and control issues are escalated to the HR Control Forum.

Certain committees of the Board oversee conduct risk issues 
within the scope of their responsibilities.

Conduct risk management encompasses various aspects of 
people management practices throughout the employee life 
cycle, including recruiting, onboarding, training and 
development, performance management, promotion and 
compensation processes. Each LOB, Treasury and CIO, and 
designated corporate function completes an assessment of 
conduct risk quarterly, reviews metrics and issues which 
may involve conduct risk, and provides business conduct 
training as appropriate.  

138

JPMorgan Chase & Co./2018 Form 10-K

LEGAL RISK MANAGEMENT

Legal risk, a subcategory of operational risk, is the risk of 
loss primarily caused by the actual or alleged failure to 
meet legal obligations that arise from the rule of law in 
jurisdictions in which the Firm operates, agreements with 
clients and customers, and products and services offered by 
the Firm. 

Overview
The global Legal function (“Legal”) provides legal services 
and advice to the Firm. Legal is responsible for managing 
the Firm’s exposure to Legal risk by:

•  managing actual and potential litigation and 

enforcement matters, including internal reviews and 
investigations related to such matters

•  advising on products and services, including contract 

negotiation and documentation

•  advising on offering and marketing documents and new 

business initiatives

•  managing dispute resolution

• 

interpreting existing laws, rules and regulations, and 
advising on changes thereto

•  advising on advocacy in connection with contemplated 

and proposed laws, rules and regulations, and 

•  providing legal advice to the LOBs and Corporate, in 
alignment with the lines of defense described under 
Enterprise-wide Risk Management.

Legal selects, engages and manages outside counsel for the 
Firm on all matters in which outside counsel is engaged. In 
addition, Legal advises the Firm’s Conflicts Office which 
reviews the Firm’s wholesale transactions that may have the 
potential to create conflicts of interest for the Firm. 

Governance and oversight
The Firm’s General Counsel reports to the CEO and is a 
member of the Operating Committee, the Firmwide Risk 
Committee and the Firmwide Control Committee. The 
General Counsel’s leadership team includes a General 
Counsel for each line of business, the heads of the Litigation 
and Corporate & Regulatory practices, as well as the Firm’s 
Corporate Secretary. Each region (e.g., Latin America, Asia 
Pacific) has a General Counsel who is responsible for 
managing legal risk across all lines of business and 
functions in the region.

The Firm’s General Counsel and other members of Legal 
report on significant legal matters at each meeting of the 
Firm’s Board of Directors, at least quarterly to the Audit 
Committee, and periodically to the DRPC. 

Legal serves on and advises various committees (including 
new business initiative and reputation risk committees) and 
advises the Firm’s businesses to protect the Firm’s 
reputation beyond any particular legal requirements.

JPMorgan Chase & Co./2018 Form 10-K

139

Management’s discussion and analysis

ESTIMATIONS AND MODEL RISK MANAGEMENT

Estimations and Model risk, a subcategory of operational 
risk, is the potential for adverse consequences from 
decisions based on incorrect or misused estimation outputs. 

The Firm uses models and other analytical and judgment-
based estimations across various businesses and functions. 
The estimation methods are of varying levels of 
sophistication and are used for many purposes, such as the 
valuation of positions and measurement of risk, assessing 
regulatory capital requirements, conducting stress testing, 
and making business decisions. A dedicated independent 
function, Model Risk Governance and Review (“MRGR”), 
defines and governs the Firm’s model risk management 
policies and certain analytical and judgment-based 
estimations, such as those used in risk management, budget 
forecasting and capital planning and analysis. MRGR reports 
to the Firm’s CRO. 

The governance of analytical and judgment-based 
estimations within MRGR’s scope follows a consistent 
approach to the approach used for models, which is 
described in detail below. 

Model risks are owned by the users of the models within the 
Firm based on the specific purposes of such models. Users 
and developers of models are responsible for developing, 
implementing and testing their models, as well as referring 
models to the Model Risk function for review and approval. 
Once models have been approved, model users and 
developers are responsible for maintaining a robust 
operating environment, and must monitor and evaluate the 
performance of the models on an ongoing basis. Model 
users and developers may seek to enhance models in 
response to changes in the portfolios and in product and 
market developments, as well as to capture improvements 
in available modeling techniques and systems capabilities. 

Models are tiered based on an internal standard according 
to their complexity, the exposure associated with the model 
and the Firm’s reliance on the model. This tiering is subject 
to the approval of the Model Risk function. In its review of a 
model, the Model Risk function considers whether the 
model is suitable for the specific purposes for which it will 
be used. The factors considered in reviewing a model 
include whether the model accurately reflects the 
characteristics of the product and its significant risks, the 
selection and reliability of model inputs, consistency with 
models for similar products, the appropriateness of any 
model-related adjustments, and sensitivity to input 
parameters and assumptions that cannot be observed from 
the market. When reviewing a model, the Model Risk 
function analyzes and challenges the model methodology 
and the reasonableness of model assumptions and may 
perform or require additional testing, including back-testing 
of model outcomes. Model reviews are approved by the 
appropriate level of management within the Model Risk 
function based on the relevant model tier.

Under the Firm’s Estimations and Model Risk Management 
Policy, the Model Risk function reviews and approves new 
models, as well as material changes to existing models, 
prior to implementation in the operating environment. In 
certain circumstances, the head of the Model Risk function 
may grant exceptions to the Firm’s policy to allow a model 
to be used prior to review or approval. The Model Risk 
function may also require the user to take appropriate 
actions to mitigate the model risk if it is to be used in the 
interim. These actions will depend on the model and may 
include, for example, limitation of trading activity.

For a summary of model-based valuations and other 
valuation techniques, refer to Critical Accounting Estimates 
Used by the Firm on pages 141-143 and Note 2.

140

JPMorgan Chase & Co./2018 Form 10-K

CRITICAL ACCOUNTING ESTIMATES USED BY THE FIRM

JPMorgan Chase’s accounting policies and use of estimates 
are integral to understanding its reported results. The 
Firm’s most complex accounting estimates require 
management’s judgment to ascertain the appropriate 
carrying value of assets and liabilities. The Firm has 
established policies and control procedures intended to 
ensure that estimation methods, including any judgments 
made as part of such methods, are well-controlled, 
independently reviewed and applied consistently from 
period to period. The methods used and judgments made 
reflect, among other factors, the nature of the assets or 
liabilities and the related business and risk management 
strategies, which may vary across the Firm’s businesses and 
portfolios. In addition, the policies and procedures are 
intended to ensure that the process for changing 
methodologies occurs in an appropriate manner. The Firm 
believes its estimates for determining the carrying value of 
its assets and liabilities are appropriate. The following is a 
brief description of the Firm’s critical accounting estimates 
involving significant judgments.

Allowance for credit losses
JPMorgan Chase’s allowance for credit losses covers the 
retained consumer and wholesale loan portfolios, as well as 
the Firm’s wholesale and certain consumer lending-related 
commitments. The allowance for loan losses is intended to 
adjust the carrying value of the Firm’s loan assets to reflect 
probable credit losses inherent in the loan portfolio as of 
the balance sheet date. Similarly, the allowance for lending-
related commitments is established to cover probable credit 
losses inherent in the lending-related commitments 
portfolio as of the balance sheet date. 

The allowance for credit losses includes a formula-based 
component, an asset-specific component, and a component 
related to PCI loans. The determination of each of these 
components involves significant judgment on a number of 
matters. For further information on these components, 
areas of judgment and methodologies used in establishing 
the Firm’s allowance for credit losses, refer to Allowance for 
credit losses on pages 120–122 and Note 13.

Allowance for credit losses sensitivity
The Firm’s allowance for credit losses is sensitive to 
numerous factors, which may differ depending on the 
portfolio. Changes in economic conditions or in the Firm’s 
assumptions and estimates could affect its estimate of 
probable credit losses inherent in the portfolio at the 
balance sheet date. The Firm uses its best judgment to 
assess these economic conditions and loss data in 
estimating the allowance for credit losses and these 
estimates are subject to periodic refinement based on 
changes to underlying external or Firm-specific historical 
data. Refer to Note 13 for further discussion. 

To illustrate the potential magnitude of certain alternate 
judgments, the Firm estimates that changes in the following 
inputs would have the following effects on the Firm’s 
modeled credit loss estimates as of December 31, 2018, 
without consideration of any offsetting or correlated effects 
of other inputs in the Firm’s allowance for loan losses:

•  A combined 5% decline in housing prices and a 100 

basis point increase in unemployment rates from current 
levels could imply:
  an increase to modeled credit loss estimates of 

approximately $425 million for PCI loans.

  an increase to modeled annual credit loss estimates 
of approximately $50 million for residential real 
estate loans, excluding PCI loans.

•  For credit card loans, a 100 basis point increase in 

unemployment rates from current levels could imply an 
increase to modeled annual credit loss estimates of 
approximately $875 million.

•  An increase in probability of default (“PD”) factors 

consistent with a one-notch downgrade in the Firm’s 
internal risk ratings for its entire wholesale loan 
portfolio could imply an increase in the Firm’s modeled 
credit loss estimates of approximately $1.6 billion.
•  A 100 basis point increase in estimated loss given 

default (“LGD”) for the Firm’s entire wholesale loan 
portfolio could imply an increase in the Firm’s modeled 
credit loss estimates of approximately $175 million.

The purpose of these sensitivity analyses is to provide an 
indication of the isolated impacts of hypothetical 
alternative assumptions on modeled loss estimates. The 
changes in the inputs presented above are not intended to 
imply management’s expectation of future deterioration of 
those risk factors. In addition, these analyses are not 
intended to estimate changes in the overall allowance for 
loan losses, which would also be influenced by the judgment 
management applies to the modeled loss estimates to 
reflect the uncertainty and imprecision of these modeled 
loss estimates based on then-current circumstances and 
conditions.

It is difficult to estimate how potential changes in specific 
factors might affect the overall allowance for credit losses 
because management considers a variety of factors and 
inputs in estimating the allowance for credit losses. 
Changes in these factors and inputs may not occur at the 
same rate and may not be consistent across all geographies 
or product types, and changes in factors may be 
directionally inconsistent, such that improvement in one 
factor may offset deterioration in other factors. In addition, 
it is difficult to predict how changes in specific economic 
conditions or assumptions could affect borrower behavior 
or other factors considered by management in estimating 
the allowance for credit losses. Given the process the Firm 
follows and the judgments made in evaluating the risk 
factors related to its loss estimates, management believes 
that its current estimate of the allowance for credit losses is 
appropriate.

Fair value 
JPMorgan Chase carries a portion of its assets and liabilities 
at fair value. The majority of such assets and liabilities are 
measured at fair value on a recurring basis, including, 
derivatives and structured note products. Certain assets 
and liabilities are measured at fair value on a nonrecurring 
basis, including certain mortgage, home equity and other 

JPMorgan Chase & Co./2018 Form 10-K

141

Management’s discussion and analysis

loans, where the carrying value is based on the fair value of 
the underlying collateral.

Assets measured at fair value
The following table includes the Firm’s assets measured at 
fair value and the portion of such assets that are classified 
within level 3 of the valuation hierarchy. For further 
information, refer to Note 2.

December 31, 2018
(in billions, except ratios)

Total assets at
fair value

Total level
3 assets

Trading debt and equity instruments
Derivative receivables(a)
Trading assets

$

AFS securities

Loans

MSRs

Other

Total assets measured at fair value on 

a recurring basis

Total assets measured at fair value on a

nonrecurring basis

Total assets measured at fair value 

Total Firm assets

Level 3 assets as a percentage of total 

Firm assets(a)

Level 3 assets as a percentage of total 

Firm assets at fair value(a)

$

359.5

54.2

413.7

230.4

3.2

6.1

27.2

680.6

1.4

$

$

682.0

$

2,622.5

4.2

5.8

10.0

—

0.1

6.1

1.0

17.2

1.1

18.3

0.7%

2.7%

(a)  For purposes of the table above, the derivative receivables total reflects the impact 
of netting adjustments; however, the $5.8 billion of derivative receivables classified 
as level 3 does not reflect the netting adjustment as such netting is not relevant to 
a presentation based on the transparency of inputs to the valuation of an asset. 
The level 3 balances would be reduced if netting were applied, including the netting 
benefit associated with cash collateral.

Valuation
Details of the Firm’s processes for determining fair value 
are set out in Note 2. Estimating fair value requires the 
application of judgment. The type and level of judgment 
required is largely dependent on the amount of observable 
market information available to the Firm. For instruments 
valued using internally developed valuation models and 
other valuation techniques that use significant 
unobservable inputs and are therefore classified within 
level 3 of the valuation hierarchy, judgments used to 
estimate fair value are more significant than those required 
when estimating the fair value of instruments classified 
within levels 1 and 2.

In arriving at an estimate of fair value for an instrument 
within level 3, management must first determine the 
appropriate valuation technique to use. Second, the lack of 
observability of certain significant inputs requires 
management to assess all relevant empirical data in 
deriving valuation inputs including, for example, transaction 
details, yield curves, interest rates, prepayment rates, 
default rates, volatilities, correlations, equity or debt prices, 
valuations of comparable instruments, foreign exchange 
rates and credit curves. For further discussion of the 
valuation of level 3 instruments, including unobservable 
inputs used, refer to Note 2.

For instruments classified in levels 2 and 3, management 
judgment must be applied to assess the appropriate level of 
valuation adjustments to reflect counterparty credit quality, 

the Firm’s creditworthiness, market funding rates, liquidity 
considerations, unobservable parameters, and for 
portfolios that meet specified criteria, the size of the net 
open risk position. The judgments made are typically 
affected by the type of product and its specific contractual 
terms, and the level of liquidity for the product or within the 
market as a whole. For a further discussion of valuation 
adjustments applied by the Firm, refer to Note 2.

Imprecision in estimating unobservable market inputs or 
other factors can affect the amount of gain or loss recorded 
for a particular position. Furthermore, while the Firm 
believes its valuation methods are appropriate and 
consistent with those of other market participants, the 
methods and assumptions used reflect management 
judgment and may vary across the Firm’s businesses and 
portfolios.

The Firm uses various methodologies and assumptions in 
the determination of fair value. The use of methodologies 
or assumptions different than those used by the Firm could 
result in a different estimate of fair value at the reporting 
date. For a detailed discussion of the Firm’s valuation 
process and hierarchy, and its determination of fair value 
for individual financial instruments, refer to Note 2.

Goodwill impairment 
Under U.S. GAAP, goodwill must be allocated to reporting 
units and tested for impairment at least annually. The Firm’s 
process and methodology used to conduct goodwill 
impairment testing is described in Note 15.

Management applies significant judgment when testing 
goodwill for impairment. The goodwill associated with each 
business combination is allocated to the related reporting 
units for goodwill impairment testing.

For the year ended December 31, 2018, the Firm reviewed 
current economic conditions, business performance, 
estimated market cost of equity, and projections of business 
performance for all its businesses. Based upon such reviews, 
the Firm concluded that the goodwill allocated to its 
reporting units was not impaired as of December 31, 2018. 
The fair values of these reporting units exceeded their 
carrying values by approximately 20% or higher and did not 
indicate a significant risk of goodwill impairment based on 
current projections and valuations. 

The projections for all of the Firm’s reporting units are 
consistent with management’s current short-term business 
outlook assumptions, and in the longer term, incorporate a 
set of macroeconomic assumptions and the Firm’s best 
estimates of long-term growth and returns on equity of its 
businesses. Where possible, the Firm uses third-party and 
peer data to benchmark its assumptions and estimates.

Declines in business performance, increases in credit losses, 
increases in capital requirements, as well as deterioration in 
economic or market conditions, adverse regulatory or 
legislative changes or increases in the estimated market cost 
of equity, could cause the estimated fair values of the Firm’s 
reporting units or their associated goodwill to decline in the 
future, which could result in a material impairment charge to 
earnings in a future period related to some portion of the 
associated goodwill.

For additional information on goodwill, refer to Note 15.

142

JPMorgan Chase & Co./2018 Form 10-K

management’s estimates and assumptions regarding future 
taxable income, which also incorporates various tax 
planning strategies, including strategies that may be 
available to utilize NOLs before they expire. In connection 
with these reviews, if it is determined that a deferred tax 
asset is not realizable, a valuation allowance is established. 
The valuation allowance may be reversed in a subsequent 
reporting period if the Firm determines that, based on 
revised estimates of future taxable income or changes in 
tax planning strategies, it is more likely than not that all or 
part of the deferred tax asset will become realizable. As of 
December 31, 2018, management has determined it is 
more likely than not that the Firm will realize its deferred 
tax assets, net of the existing valuation allowance.

Prior to December 31, 2017, U.S. federal income taxes had 
not been provided on the undistributed earnings of certain 
non-U.S. subsidiaries, to the extent that such earnings had 
been reinvested abroad for an indefinite period of time. The 
Firm is no longer maintaining the indefinite reinvestment 
assertion on the undistributed earnings of those non-U.S. 
subsidiaries in light of the enactment of the TCJA. The U.S. 
federal and state and local income taxes associated with the 
undistributed and previously untaxed earnings of those 
non-U.S. subsidiaries was included in the deemed 
repatriation charge recorded as of December 31, 2017. The 
Firm will recognize any taxes it may incur on global 
intangible low tax income as income tax expense in the 
period in which the tax is incurred.

The Firm adjusts its unrecognized tax benefits as necessary 
when additional information becomes available. Uncertain 
tax positions that meet the more-likely-than-not recognition 
threshold are measured to determine the amount of benefit 
to recognize. An uncertain tax position is measured at the 
largest amount of benefit that management believes is 
more likely than not to be realized upon settlement. It is 
possible that the reassessment of JPMorgan Chase’s 
unrecognized tax benefits may have a material impact on its 
effective income tax rate in the period in which the 
reassessment occurs.

The income tax expense for the current year includes a 
change in estimate recorded under SEC Staff Accounting 
Bulletin No. 118 (SAB 118) resulting from the enactment of 
the TCJA. The accounting under SAB 118 is complete.

For additional information on income taxes, refer to Note 
24.

Litigation reserves 
For a description of the significant estimates and judgments 
associated with establishing litigation reserves, refer to 
Note 29.

Credit card rewards liability
JPMorgan Chase offers credit cards with various rewards 
programs which allow cardholders to earn rewards points 
based on their account activity and the terms and 
conditions of the rewards program. Generally, there are no 
limits on the points that an eligible cardholder can earn, nor 
do they expire, and these points can be redeemed for a 
variety of rewards, including cash (predominantly in the 
form of account credits), gift cards and travel. The Firm 
maintains a rewards liability which represents the estimated 
cost of rewards points earned and expected to be redeemed 
by cardholders. The rewards liability is sensitive to various 
assumptions, including cost per point and redemption rates 
for each of the various rewards programs, which are 
evaluated periodically. The liability is accrued as the 
cardholder earns the benefit and is reduced when the 
cardholder redeems points. This liability was $5.8 billion 
and $4.9 billion at December 31, 2018 and 2017, 
respectively, and is recorded in accounts payable and other 
liabilities on the Consolidated balance sheets.

Income taxes 
JPMorgan Chase is subject to the income tax laws of the 
various jurisdictions in which it operates, including U.S. 
federal, state and local, and non-U.S. jurisdictions. These 
laws are often complex and may be subject to different 
interpretations. To determine the financial statement 
impact of accounting for income taxes, including the 
provision for income tax expense and unrecognized tax 
benefits, JPMorgan Chase must make assumptions and 
judgments about how to interpret and apply these complex 
tax laws to numerous transactions and business events, as 
well as make judgments regarding the timing of when 
certain items may affect taxable income in the U.S. and 
non-U.S. tax jurisdictions.

JPMorgan Chase’s interpretations of tax laws around the 
world are subject to review and examination by the various 
taxing authorities in the jurisdictions where the Firm 
operates, and disputes may occur regarding its view on a 
tax position. These disputes over interpretations with the 
various taxing authorities may be settled by audit, 
administrative appeals or adjudication in the court systems 
of the tax jurisdictions in which the Firm operates. 
JPMorgan Chase regularly reviews whether it may be 
assessed additional income taxes as a result of the 
resolution of these matters, and the Firm records additional 
reserves as appropriate. In addition, the Firm may revise its 
estimate of income taxes due to changes in income tax 
laws, legal interpretations, and business strategies. It is 
possible that revisions in the Firm’s estimate of income 
taxes may materially affect the Firm’s results of operations 
in any reporting period.

The Firm’s provision for income taxes is composed of 
current and deferred taxes. Deferred taxes arise from 
differences between assets and liabilities measured for 
financial reporting versus income tax return purposes. 
Deferred tax assets are recognized if, in management’s 
judgment, their realizability is determined to be more likely 
than not. The Firm has also recognized deferred tax assets 
in connection with certain tax attributes, including NOLs. 
The Firm performs regular reviews to ascertain whether its 
deferred tax assets are realizable. These reviews include 

JPMorgan Chase & Co./2018 Form 10-K

143

Management’s discussion and analysis

ACCOUNTING AND REPORTING DEVELOPMENTS

Financial Accounting Standards Board (“FASB”) Standards Adopted during 2018

Standard

Summary of guidance

Effects on financial statements

Revenue 
recognition – 
revenue from 
contracts with 
customers

Issued May 2014

Recognition and
measurement of 
financial assets 
and financial 
liabilities

Issued January 
2016

Classification of 
certain cash 
receipts and cash 
payments in the 
statement of cash 
flows

Issued August 
2016

Treatment of 
restricted cash on 
the statement of 
cash flows

Issued November 
2016

 •  Requires that revenue from 
contracts with customers be 
recognized upon transfer of 
control of a good or service in the 
amount of consideration expected 
to be received.

 •  Changes the accounting for 

certain contract costs, including 
whether they may be offset 
against revenue in the 
Consolidated statements of 
income, and requires additional 
disclosures about revenue and 
contract costs.

 •  Requires that certain equity 

instruments be measured at fair 
value, with changes in fair value 
recognized in earnings. 

 •   Provides a measurement 

alternative for equity securities 
without readily determinable fair 
values to be measured at cost less 
impairment (if any), plus or minus 
observable price changes from an 
identical or similar investment of 
the same issuer. Any such price 
changes are reflected in earnings 
beginning in the period of 
adoption. 

 •  Provides targeted amendments to
the classification of certain cash
flows, including the treatment of
settlement payments for zero
coupon debt instruments and
distributions received from equity
method investments.

 •  Adopted January 1, 2018.
 •  For further information, refer to Note 1.

 •  Adopted January 1, 2018.
 •  For further information, refer to Note 1. 

 •  Adopted January 1, 2018.

 •  The adoption of the guidance had no material impact as the Firm was 

either in compliance with the amendments or the amounts to which it was 
applied were immaterial.

 •  Requires restricted cash to be 

 •  Adopted January 1, 2018

 •  For further information, refer to Note 1.

combined with unrestricted cash 
when reconciling the beginning 
and ending cash balances on the 
Consolidated statements of cash 
flows.

 •  Requires additional disclosures to 
supplement the Consolidated 
statements of cash flows.

144

JPMorgan Chase & Co./2018 Form 10-K

FASB Standards Adopted during 2018 (continued)

Standard

Summary of guidance

Effects on financial statements

 •  Narrows the definition of a 

 •  Adopted January 1, 2018.

 •  The adoption of the guidance had no impact because it is applied 

prospectively. Subsequent to adoption, fewer transactions will be treated 
as acquisitions or dispositions of a business. 

business and clarifies that, to be 
considered a business, 
substantially all of the fair value of 
the gross assets acquired (or 
disposed of) may not be 
concentrated in a single 
identifiable asset or a group of 
similar assets.

 •  In addition, a business must now 
include, at a minimum, an input 
and a substantive process that 
together significantly contribute 
to the ability to create outputs.

 •  Requires the service cost

 •  Adopted January 1, 2018.

 •  For further information, refer to Note 1. 

component of net periodic
pension and postretirement
benefit cost to be reported
separately in the Consolidated
statements of income from the
other cost components.

 •  Requires amortization of 

premiums to the earliest call date 
on certain debt securities.

 •  Adopted January 1, 2018.
 •  For further information, refer to Note 1.

Definition of a 
business

Issued January 
2017

Presentation of net 
periodic pension 
cost and net 
periodic 
postretirement 
benefit cost 

Issued March 2017

Premium 
amortization on 
purchased callable 
debt securities

Issued March 2017

 •  Adopted January 1, 2018.
 •  For further information, refer to Note 1.

Hedge accounting

 •  Aligns the accounting with the 

Issued August 
2017

economics of the risk 
management activities.

 •  Expands the ability for certain 
hedges of interest rate risk to 
qualify for hedge accounting.

 •  Allows recognition of 

ineffectiveness in cash flow 
hedges and net investment hedges 
in OCI. 

 •  Permits an election at adoption to 

transfer certain investment 
securities classified as held-to-
maturity to available-for-sale.

 •  Simplifies hedge documentation 

requirements.

Reclassification of 
certain tax effects 
from AOCI 

Issued February 
2018 

 •  Permits reclassification of the

income tax effects of the TCJA on
items within AOCI to retained
earnings so that the tax effects of
items within AOCI reflect the
appropriate tax rate.

 •  Adopted January 1, 2018.
 •  For further information, refer to Note 1.

JPMorgan Chase & Co./2018 Form 10-K

145

Management’s discussion and analysis

FASB Standards Issued but not adopted as of December 31, 2018

Standard

Leases

Issued February 
2016

Financial 
instruments – 
credit losses

Issued June 2016

Goodwill

Issued January 
2017

Summary of guidance

Effects on financial statements

 •  Requires lessees to recognize all 
leases longer than twelve months 
on the Consolidated balance 
sheets as a lease liability with a 
corresponding right-of-use asset.

 •  Requires lessees and lessors to 

classify most leases using 
principles similar to existing lease 
accounting, but eliminates the 
“bright line” classification tests.

 •  Expands qualitative and 

quantitative leasing disclosures.

 •  Adopted January 1, 2019.
 •  The Firm elected the practical expedient to adopt and implement the new 

lease guidance as of January 1, 2019 through a cumulative-effect 
adjustment without revising prior comparative periods. Upon adoption, 
the Firm recognized lease right-of-use (“ROU”) assets and lease liabilities 
on the Consolidated balance sheet of $8.1 billion and $8.2 billion, 
respectively. The impact to the Firm’s CET1 capital ratio was a reduction 
of approximately 6 bps. The adoption of the new lease guidance did not 
have a material impact on the Firm’s Consolidated statement of income.

  • The Firm elected the available practical expedients to not reassess 

whether existing contracts contain a lease or whether classification or 
unamortized initial lease costs would be different under the new lease 
guidance.

 •  Replaces existing incurred loss 

 •  Required effective date: January 1, 2020.(a)

impairment guidance and 
establishes a single allowance 
framework for financial assets 
carried at amortized cost, which 
will reflect management’s 
estimate of credit losses over the 
full remaining expected life of the 
financial assets and will consider 
expected future changes in 
macroeconomic conditions.

 •  Eliminates existing guidance for 

PCI loans, and requires 
recognition of the nonaccretable 
difference as an increase to the 
allowance for expected credit 
losses on financial assets 
purchased with more than 
insignificant credit deterioration 
since origination, which will be 
offset by an increase in the 
recorded investment of the 
related loans. 

 •  Amends existing impairment 
guidance for AFS securities to 
incorporate an allowance, which 
will allow for reversals of credit 
impairments in the event that the 
credit of an issuer improves.

 •  Requires a cumulative-effect 

adjustment to retained earnings 
as of the beginning of the 
reporting period of adoption.

 •  Requires an impairment loss to be 
recognized when the estimated 
fair value of a reporting unit falls 
below its carrying value.

 •  Eliminates the second condition in 
the current guidance that requires 
an impairment loss to be 
recognized only if the estimated 
implied fair value of the goodwill 
is below its carrying value.

 •  The Firm has established a Firmwide, cross-discipline governance 

structure, which provides implementation oversight. The Firm continues 
to test and refine its current expected credit loss models that satisfy the 
requirements of the new standard. This review and testing, as well as 
efforts to meet expanded disclosure requirements, will extend through 
the remainder of 2019.  

•  The Firm expects that the allowance related to the Firm’s loans and 
commitments will increase as it will cover credit losses over the full 
remaining expected life of the portfolios. The Firm currently intends to 
estimate losses over a two-year forecast period using the weighted-
average of a range of macroeconomic scenarios (established on a 
Firmwide basis), and then revert to longer term historical loss experience 
to estimate losses over more extended periods. 

•  The Firm currently expects the increase in the allowance to be in the 

range of $4-6 billion, primarily driven by Card. This estimate is subject to 
further refinement based on continuing reviews and approvals of models, 
methodologies and judgments. The ultimate impact will depend upon the 
nature and characteristics of the Firm’s portfolio at the adoption date, the 
macroeconomic conditions and forecasts at that date, and other 
management judgments. 

•  The Firm plans to adopt the new guidance on January 1, 2020.

 •  Required effective date: January 1, 2020.(a)

 •  Based on current impairment test results, the Firm does not expect a 

material effect on the Consolidated Financial Statements. However, the 
impact of the new accounting guidance will depend on the performance of 
the reporting units and the market conditions at the time of adoption.

 •  After adoption, the guidance may result in more frequent goodwill 
impairment losses due to the removal of the second condition.

 •  The Firm plans to adopt the new guidance on January 1, 2020. 

(a)  Early adoption is permitted. 

146

JPMorgan Chase & Co./2018 Form 10-K

FORWARD-LOOKING STATEMENTS

From time to time, the Firm has made and will make 
forward-looking statements. These statements can be 
identified by the fact that they do not relate strictly to 
historical or current facts. Forward-looking statements 
often use words such as “anticipate,” “target,” “expect,” 
“estimate,” “intend,” “plan,” “goal,” “believe,” or other 
words of similar meaning. Forward-looking statements 
provide JPMorgan Chase’s current expectations or forecasts 
of future events, circumstances, results or aspirations. 
JPMorgan Chase’s disclosures in this 2018 Form 10-K 
contain forward-looking statements within the meaning of 
the Private Securities Litigation Reform Act of 1995. The 
Firm also may make forward-looking statements in its other 
documents filed or furnished with the SEC. In addition, the 
Firm’s senior management may make forward-looking 
statements orally to investors, analysts, representatives of 
the media and others.

All forward-looking statements are, by their nature, subject 
to risks and uncertainties, many of which are beyond the 
Firm’s control. JPMorgan Chase’s actual future results may 
differ materially from those set forth in its forward-looking 
statements. While there is no assurance that any list of risks 
and uncertainties or risk factors is complete, below are 
certain factors which could cause actual results to differ 
from those in the forward-looking statements:

•  Local, regional and global business, economic and 

political conditions and geopolitical events;

•  Changes in laws and regulatory requirements, including 
capital and liquidity requirements affecting the Firm’s 
businesses, and the ability of the Firm to address those 
requirements;

•  Heightened regulatory and governmental oversight and 

scrutiny of JPMorgan Chase’s business practices, 
including dealings with retail customers;

•  Changes in trade, monetary and fiscal policies and laws;
•  Changes in income tax laws and regulations;
•  Securities and capital markets behavior, including 

changes in market liquidity and volatility;

•  Changes in investor sentiment or consumer spending or 

savings behavior;

•  Ability of the Firm to manage effectively its capital and 
liquidity, including approval of its capital plans by 
banking regulators;

•  Changes in credit ratings assigned to the Firm or its 

subsidiaries;

•  Damage to the Firm’s reputation;
•  Ability of the Firm to appropriately address social and 

environmental concerns that may arise from its business 
activities;

•  Ability of the Firm to deal effectively with an economic 
slowdown or other economic or market disruption;

•  Technology changes instituted by the Firm, its 

counterparties or competitors;

•  The effectiveness of the Firm’s control agenda;
•  Ability of the Firm to develop or discontinue products 
and services, and the extent to which products or 
services previously sold by the Firm (including but not 
limited to mortgages and asset-backed securities) 
require the Firm to incur liabilities or absorb losses not 
contemplated at their initiation or origination;

•  Acceptance of the Firm’s new and existing products and 
services by the marketplace and the ability of the Firm 
to innovate and to increase market share;

•  Ability of the Firm to attract and retain qualified 

employees;

•  Ability of the Firm to control expenses;
•  Competitive pressures;
•  Changes in the credit quality of the Firm’s customers 

and counterparties;

•  Adequacy of the Firm’s risk management framework, 

disclosure controls and procedures and internal control 
over financial reporting;

•  Adverse judicial or regulatory proceedings;
•  Changes in applicable accounting policies, including the 

introduction of new accounting standards;

•  Ability of the Firm to determine accurate values of 

certain assets and liabilities;

•  Occurrence of natural or man-made disasters or 

calamities or conflicts and the Firm’s ability to deal 
effectively with disruptions caused by the foregoing;

•  Ability of the Firm to maintain the security of its 

financial, accounting, technology, data processing and 
other operational systems and facilities;

•  Ability of the Firm to withstand disruptions that may be 
caused by any failure of its operational systems or those 
of third parties;

•  Ability of the Firm to effectively defend itself against 
cyberattacks and other attempts by unauthorized 
parties to access information of the Firm or its 
customers or to disrupt the Firm’s systems; and

•  The other risks and uncertainties detailed in Part I, Item 

1A: Risk Factors in the Firm’s 2018 Form 10-K.

Any forward-looking statements made by or on behalf of 
the Firm speak only as of the date they are made, and 
JPMorgan Chase does not undertake to update forward-
looking statements. The reader should, however, consult 
any further disclosures of a forward-looking nature the 
Firm may make in any subsequent Annual Reports on Form 
10-K, Quarterly Reports on Form 10-Q, or Current Reports 
on Form 8-K.

JPMorgan Chase & Co./2018 Form 10-K

147

Management’s report on internal control over financial reporting

Management of JPMorgan Chase & Co. (“JPMorgan Chase” 
or the “Firm”) is responsible for establishing and 
maintaining adequate internal control over financial 
reporting. Internal control over financial reporting is a 
process designed by, or under the supervision of, the Firm’s 
principal executive and principal financial officers, or 
persons performing similar functions, and effected by 
JPMorgan Chase’s Board of Directors, management and 
other personnel, to provide reasonable assurance regarding 
the reliability of financial reporting and the preparation of 
financial statements for external purposes in accordance 
with accounting principles generally accepted in the United 
States of America.

JPMorgan Chase’s internal control over financial reporting 
includes those policies and procedures that (1) pertain to 
the maintenance of records, that, in reasonable detail, 
accurately and fairly reflect the transactions and 
dispositions of the Firm’s assets; (2) provide reasonable 
assurance that transactions are recorded as necessary to 
permit preparation of financial statements in accordance 
with generally accepted accounting principles, and that 
receipts and expenditures of the Firm are being made only 
in accordance with authorizations of JPMorgan Chase’s 
management and directors; and (3) provide reasonable 
assurance regarding prevention or timely detection of 
unauthorized acquisition, use or disposition of the Firm’s 
assets that could have a material effect on the financial 
statements.

Because of its inherent limitations, internal control over 
financial reporting may not prevent or detect 
misstatements. Also, projections of any evaluation of 
effectiveness to future periods are subject to the risk that 
controls may become inadequate because of changes in 
conditions, or that the degree of compliance with the 
policies or procedures may deteriorate. Management has 
completed an assessment of the effectiveness of the Firm’s 
internal control over financial reporting as of December 31, 
2018. In making the assessment, management used the 
“Internal Control — Integrated Framework” (“COSO 2013”) 
promulgated by the Committee of Sponsoring Organizations 
of the Treadway Commission (“COSO”).

Based upon the assessment performed, management 
concluded that as of December 31, 2018, JPMorgan Chase’s 
internal control over financial reporting was effective based 
upon the COSO 2013 framework. Additionally, based upon 
management’s assessment, the Firm determined that there 
were no material weaknesses in its internal control over 
financial reporting as of December 31, 2018.

The effectiveness of the Firm’s internal control over 
financial reporting as of December 31, 2018, has been 
audited by PricewaterhouseCoopers LLP, an independent 
registered public accounting firm, as stated in their report 
which appears herein.

James Dimon
Chairman and Chief Executive Officer

Marianne Lake
Executive Vice President and Chief Financial Officer

February 26, 2019 

148

JPMorgan Chase & Co./2018 Form 10-K

Report of Independent Registered Public Accounting Firm

To  the  Board  of  Directors  and  Shareholders  of  JPMorgan 
Chase & Co.:
Opinions on the Financial Statements and Internal Control 
over Financial Reporting
We have audited the accompanying consolidated balance 
sheets of JPMorgan Chase & Co. and its subsidiaries (the 
“Firm”) as of December 31, 2018 and 2017, and the related 
consolidated statements of income, comprehensive income, 
changes in stockholders’ equity and cash flows for each of the 
three years in the period ended December 31, 2018, 
including the related notes (collectively referred to as the 
“consolidated financial statements”). We also have audited 
the Firm’s internal control over financial reporting as of 
December 31, 2018, based on criteria established in Internal 
Control - Integrated Framework (2013) issued by the 
Committee of Sponsoring Organizations of the Treadway 
Commission (COSO).

In our opinion, the consolidated financial statements referred 
to above present fairly, in all material respects, the financial 
position of the Firm as of December 31, 2018 and 2017, and 
the results of its operations and its cash flows for each of the 
three years in the period ended December 31, 2018 in 
conformity with accounting principles generally accepted in 
the United States of America. Also in our opinion, the Firm 
maintained, in all material respects, effective internal control 
over financial reporting as of December 31, 2018, based on 
criteria established in Internal Control – Integrated Framework 
(2013) issued by the COSO. 

Basis for Opinions
The Firm’s management is responsible for these consolidated 
financial statements, for maintaining effective internal 
control over financial reporting, and for its assessment of the 
effectiveness of internal control over financial reporting, 
included in the accompanying Management’s report on 
internal control over financial reporting. Our responsibility is 
to express opinions on the Firm’s consolidated financial 
statements and on the Firm’s internal control over financial 
reporting based on our audits. We are a public accounting 
firm registered with the Public Company Accounting 
Oversight Board (United States) (PCAOB) and are required to 
be independent with respect to the Firm in accordance with 
the U.S. federal securities laws and the applicable rules and 
regulations of the Securities and Exchange Commission and 
the PCAOB.

We conducted our audits in accordance with the standards of 
the PCAOB. Those standards require that we plan and 
perform the audits to obtain reasonable assurance about 
whether the consolidated financial statements are free of 
material misstatement, whether due to error or fraud, and 
whether effective internal control over financial reporting 
was maintained in all material respects.

Our audits of the consolidated financial statements included 
performing procedures to assess the risks of material 
misstatement of the consolidated financial statements, 
whether due to error or fraud, and performing procedures 
that respond to those risks. Such procedures included 
examining, on a test basis, evidence regarding the amounts 
and disclosures in the consolidated financial statements. Our 
audits also included evaluating the accounting principles used 
and significant estimates made by management, as well as 
evaluating the overall presentation of the consolidated 
financial statements. Our audit of internal control over 
financial reporting included obtaining an understanding of 
internal control over financial reporting, assessing the risk 
that a material weakness exists, and testing and evaluating 
the design and operating effectiveness of internal control 
based on the assessed risk. Our audits also included 
performing such other procedures as we considered 
necessary in the circumstances. We believe that our audits 
provide a reasonable basis for our opinions.

Definition and Limitations of Internal Control over Financial 
Reporting
A company’s internal control over financial reporting is a 
process designed to provide reasonable assurance regarding 
the reliability of financial reporting and the preparation of 
financial statements for external purposes in accordance with 
generally accepted accounting principles. A company’s 
internal control over financial reporting includes those 
policies and procedures that (i) pertain to the maintenance of 
records that, in reasonable detail, accurately and fairly reflect 
the transactions and dispositions of the assets of the 
company; (ii) provide reasonable assurance that transactions 
are recorded as necessary to permit preparation of financial 
statements in accordance with generally accepted accounting 
principles, and that receipts and expenditures of the 
company are being made only in accordance with 
authorizations of management and directors of the company; 
and (iii) provide reasonable assurance regarding prevention 
or timely detection of unauthorized acquisition, use, or 
disposition of the company’s assets that could have a 
material effect on the financial statements. 

Because of its inherent limitations, internal control over 
financial reporting may not prevent or detect misstatements.  
Also, projections of any evaluation of effectiveness to future 
periods are subject to the risk that controls may become 
inadequate because of changes in conditions, or that the 
degree of compliance with the policies or procedures may 
deteriorate.

February 26, 2019

We have served as the Firm’s auditor since 1965. 

PricewaterhouseCoopers LLP  

  300 Madison Avenue  

  New York, NY 10017

JPMorgan Chase & Co./2018 Form 10-K

149

Consolidated statements of income

Year ended December 31, (in millions, except per share data)

2018

2017

2016

Revenue

Investment banking fees

Principal transactions

Lending- and deposit-related fees

Asset management, administration and commissions

Investment securities gains/(losses)

Mortgage fees and related income

Card income

Other income

Noninterest revenue

Interest income

Interest expense

Net interest income

Total net revenue

Provision for credit losses

Noninterest expense

Compensation expense

Occupancy expense

Technology, communications and equipment expense

Professional and outside services

Marketing

Other expense

Total noninterest expense

Income before income tax expense

Income tax expense

Net income

Net income applicable to common stockholders

Net income per common share data

Basic earnings per share

Diluted earnings per share

Weighted-average basic shares

Weighted-average diluted shares

$

7,550

$

7,412

$

12,059

6,052

17,118

(395)

1,254

4,989

5,343

53,970

77,442

22,383

55,059

11,347

5,933

16,287

(66)

1,616

4,433

3,646

50,608

64,372

14,275

50,097

109,029

100,705

4,871

5,290

6,572

11,566

5,774

15,364

141

2,491

4,779

3,799

50,486

55,901

9,818

46,083

96,569

5,361

33,117

31,208

30,203

3,952

8,802

8,502

3,290

5,731

63,394

40,764

8,290

32,474

30,709

9.04

9.00

3,396.4

3,414.0

$

$

$

3,723

7,715

7,890

2,900

6,079

59,515

35,900

11,459

24,441

22,567

6.35

6.31

3,551.6

3,576.8

$

$

$

3,638

6,853

7,526

2,897

5,555

56,672

34,536

9,803

24,733

22,834

6.24

6.19

3,658.8

3,690.0

$

$

$

Effective January 1, 2018, the Firm adopted several new accounting standards. Certain of the new accounting standards were applied retrospectively and, 
accordingly, prior period amounts were revised. For additional information, refer to Note 1.

The Notes to Consolidated Financial Statements are an integral part of these statements.

150

JPMorgan Chase & Co./2018 Form 10-K

Consolidated statements of comprehensive income

Year ended December 31, (in millions)

Net income

Other comprehensive income/(loss), after–tax

Unrealized gains/(losses) on investment securities

Translation adjustments, net of hedges

Fair value hedges

Cash flow hedges

Defined benefit pension and OPEB plans

DVA on fair value option elected liabilities

Total other comprehensive income/(loss), after–tax

Comprehensive income

2018

2017

$

32,474

$

24,441

$

(1,858)

20

(107)

(201)

(373)

1,043

(1,476)

640

(306)

NA

176

738

(192)

1,056

$

30,998

$

25,497

$

2016

24,733

(1,105)

(2)

NA

(56)

(28)

(330)

(1,521)

23,212

Effective January 1, 2018, the Firm adopted several new accounting standards. For additional information, refer to Note 1. 

The Notes to Consolidated Financial Statements are an integral part of these statements.

JPMorgan Chase & Co./2018 Form 10-K

151

Consolidated balance sheets

December 31, (in millions, except share data)

2018

2017

Assets
Cash and due from banks

Deposits with banks

Federal funds sold and securities purchased under resale agreements (included 13,235 and $14,732 at fair value)

Securities borrowed (included $5,105 and $3,049 at fair value)

Trading assets (included assets pledged of $89,073 and $109,887)

Investment securities (included $230,394 and $202,225 at fair value and assets pledged of $11,432 and $17,969)

Loans (included $3,151 and $2,508 at fair value)

Allowance for loan losses

Loans, net of allowance for loan losses

Accrued interest and accounts receivable

Premises and equipment

Goodwill, MSRs and other intangible assets

Other assets (included $9,630 and $16,128 at fair value and assets pledged of $3,457 and $7,980)
Total assets(a)
Liabilities

Deposits (included $23,217 and $21,321 at fair value)

Federal funds purchased and securities loaned or sold under repurchase agreements (included $935 and $697 at fair 

value)

Short-term borrowings (included $7,130 and $9,191 at fair value)

Trading liabilities

Accounts payable and other liabilities (included $3,269 and $9,208 at fair value)

Beneficial interests issued by consolidated VIEs (included $28 and $45 at fair value)

Long-term debt (included $54,886 and $47,519 at fair value)
Total liabilities(a)
Commitments and contingencies (refer to Notes 27, 28 and 29)

Stockholders’ equity

Preferred stock ($1 par value; authorized 200,000,000 shares: issued 2,606,750 shares)

Common stock ($1 par value; authorized 9,000,000,000 shares; issued 4,104,933,895 shares)

Additional paid-in capital

Retained earnings

Accumulated other comprehensive loss

Shares held in restricted stock units (“RSU”) trust, at cost (472,953 shares)

Treasury stock, at cost (829,167,674 and 679,635,064 shares)

Total stockholders’ equity

Total liabilities and stockholders’ equity

$

22,324

$

256,469

321,588

111,995

413,714

261,828

984,554

(13,445)

971,109

73,200

14,934

54,349

25,898

405,406

198,422

105,112

381,844

249,958

930,697

(13,604)

917,093

67,729

14,159

54,392

121,022

2,622,532

1,470,666

$

$

$

$

113,587

2,533,600

1,443,982

182,320

69,276

144,773

196,710

20,241

282,031

158,916

51,802

123,663

189,383

26,081

284,080

2,366,017

2,277,907

26,068

4,105

89,162

26,068

4,105

90,579

199,202

177,676

(1,507)

(21)

(60,494)

256,515

(119)

(21)

(42,595)

255,693

$

2,622,532

$

2,533,600

Effective January 1, 2018, the Firm adopted several new accounting standards. Certain of the new accounting standards were applied retrospectively and, 
accordingly, prior period amounts were revised. For additional information, refer to Note 1.

(a)  The following table presents information on assets and liabilities related to VIEs that are consolidated by the Firm at December 31, 2018 and 2017. The 
assets of the consolidated VIEs are used to settle the liabilities of those entities. The holders of the beneficial interests do not have recourse to the general 
credit of JPMorgan Chase. The assets and liabilities in the table below include third-party assets and liabilities of consolidated VIEs and exclude intercompany 
balances that eliminate in consolidation. For a further discussion, refer to Note 14.

December 31, (in millions)

2018

2017

Assets
Trading assets

Loans

All other assets

Total assets

Liabilities

Beneficial interests issued by consolidated VIEs

All other liabilities

Total liabilities

$

$

$

$

1,966

$

59,456

1,013

62,435

20,241

312

20,553

$

$

$

1,449

68,995

2,674

73,118

26,081

349

26,430

The Notes to Consolidated Financial Statements are an integral part of these statements.

152

JPMorgan Chase & Co./2018 Form 10-K

Consolidated statements of changes in stockholders’ equity

Year ended December 31, (in millions, except per share data)

2018

2017

2016

Preferred stock

Balance at January 1

Issuance 

Redemption 

Balance at December 31

Common stock

Balance at January 1 and December 31

Additional paid-in capital

Balance at January 1

Shares issued and commitments to issue common stock for employee share-based compensation awards, and

related tax effects

Other

Balance at December 31

Retained earnings

Balance at January 1

Cumulative effect of change in accounting principles

Net income

Dividends declared:

Preferred stock

Common stock ($2.72, $2.12 and $1.88 per share for 2018, 2017 and 2016, respectively)

Balance at December 31

Accumulated other comprehensive income

Balance at January 1

Cumulative effect of change in accounting principles

Other comprehensive income/(loss), after-tax

Balance at December 31

Shares held in RSU Trust, at cost

Balance at January 1 and December 31

Treasury stock, at cost

Balance at January 1

Repurchase

Reissuance

Balance at December 31

Total stockholders’ equity

$

26,068

$

26,068

$

26,068

1,696

1,258

(1,696)

26,068

(1,258)

26,068

—

—

26,068

4,105

4,105

4,105

90,579

91,627

92,500

(738)

(679)

(734)

(314)

(334)

(539)

89,162

90,579

91,627

177,676

162,440

146,420

(183)

—

(154)

32,474

24,441

24,733

(1,551)

(9,214)

(1,663)

(7,542)

(1,647)

(6,912)

199,202

177,676

162,440

(119)

88

(1,476)

(1,507)

(1,175)

—

1,056

(119)

192

154

(1,521)

(1,175)

(21)

(21)

(21)

(42,595)

(28,854)

(21,691)

(19,983)

(15,410)

2,084

1,669

(9,082)

1,919

(60,494)

(42,595)

(28,854)

$ 256,515

$ 255,693

$ 254,190

Effective January 1, 2018, the Firm adopted several new accounting standards. For additional information, refer to Note 1.

The Notes to Consolidated Financial Statements are an integral part of these statements.

JPMorgan Chase & Co./2018 Form 10-K

153

Consolidated statements of cash flows

Year ended December 31, (in millions)

Operating activities

Net income

Adjustments to reconcile net income to net cash provided by/(used in) operating activities:

Provision for credit losses

Depreciation and amortization

Deferred tax expense

Other

Originations and purchases of loans held-for-sale

Proceeds from sales, securitizations and paydowns of loans held-for-sale

Net change in:

Trading assets

Securities borrowed

Accrued interest and accounts receivable

Other assets

Trading liabilities

Accounts payable and other liabilities

Other operating adjustments

Net cash provided by/(used in) operating activities

Investing activities

Net change in:

2018

2017

2016

$

32,474

$

24,441

$

24,733

4,871

7,791

1,721

2,717

5,290

6,179

2,312

2,136

5,361

5,478

4,651

1,799

(102,141)

(94,628)

(61,107)

93,453

93,270

60,196

(38,371)

5,673

(20,007)

(6,861)

(5,849)

(8,833)

18,290

14,630

295

(8,653)

(15,868)

3,982

(26,256)

(16,508)

2,313

(5,815)

(4,176)

5,198

5,087

7,803

(1,827)

14,187

(10,827)

21,884

Federal funds sold and securities purchased under resale agreements

(123,201)

31,448

(17,468)

Held-to-maturity securities:

Proceeds from paydowns and maturities

Purchases

Available-for-sale securities:

Proceeds from paydowns and maturities

Proceeds from sales

Purchases

Proceeds from sales and securitizations of loans held-for-investment

Other changes in loans, net

All other investing activities, net

Net cash provided by/(used in) investing activities

Financing activities

Net change in:

Deposits

Federal funds purchased and securities loaned or sold under repurchase agreements

Short-term borrowings

Beneficial interests issued by consolidated VIEs

Proceeds from long-term borrowings

Payments of long-term borrowings

Proceeds from issuance of preferred stock

Redemption of preferred stock

Treasury stock repurchased

Dividends paid

All other financing activities, net

Net cash provided by financing activities

Effect of exchange rate changes on cash and due from banks and deposits with banks

Net increase/(decrease) in cash and due from banks and deposits with banks

Cash and due from banks and deposits with banks at the beginning of the period

Cash and due from banks and deposits with banks at the end of the period

Cash interest paid

Cash income taxes paid, net

2,945

(9,368)

4,563

(2,349)

6,218

(143)

37,401

46,067

56,117

90,201

65,950

48,592

(95,091)

(105,309)

(123,959)

29,826

15,791

15,429

(81,586)

(61,650)

(80,996)

(4,986)

(563)

(2,825)

(197,993)

28,249

(89,202)

26,728

23,415

18,476

1,712

71,662

57,022

(6,739)

16,540

(1,377)

56,271

97,336

13,007

(2,461)

(5,707)

83,070

(76,313)

(83,079)

(68,949)

1,696

(1,696)

1,258

(1,258)

(19,983)

(15,410)

(10,109)

(8,993)

(1,430)

34,158

(2,863)

(152,511)

407

14,642

8,086

40,150

—

—

(9,082)

(8,476)

(467)

98,271

(1,482)

29,471

431,304

391,154

361,683

$ 278,793

$ 431,304

$ 391,154

$

21,152

$

14,153

$

3,542

4,325

9,508

2,405

Effective January 1, 2018, the Firm adopted several new accounting standards. Certain of the new accounting standards were applied retrospectively and, 
accordingly, prior period amounts were revised. For additional information, refer to Note 1.

The Notes to Consolidated Financial Statements are an integral part of these statements.

154

JPMorgan Chase & Co./2018 Form 10-K

Note 1 – Basis of presentation 
JPMorgan Chase & Co. (“JPMorgan Chase” or the “Firm”), a 
financial holding company incorporated under Delaware law 
in 1968, is a leading global financial services firm and one 
of the largest banking institutions in the U.S. with 
operations worldwide. The Firm is a leader in investment 
banking, financial services for consumers and small 
business, commercial banking, financial transaction 
processing and asset management. For a discussion of the 
Firm’s business segments, refer to Note 31.

The accounting and financial reporting policies of JPMorgan 
Chase and its subsidiaries conform to U.S. GAAP. 
Additionally, where applicable, the policies conform to the 
accounting and reporting guidelines prescribed by 
regulatory authorities.

Certain amounts reported in prior periods have been 
reclassified to conform with the current presentation. 

Consolidation  
The Consolidated Financial Statements include the accounts 
of JPMorgan Chase and other entities in which the Firm has 
a controlling financial interest. All material intercompany 
balances and transactions have been eliminated.

Assets held for clients in an agency or fiduciary capacity by 
the Firm are not assets of JPMorgan Chase and are not 
included on the Consolidated balance sheets.

The Firm determines whether it has a controlling financial 
interest in an entity by first evaluating whether the entity is 
a voting interest entity or a variable interest entity. 

Voting interest entities
Voting interest entities are entities that have sufficient 
equity and provide the equity investors voting rights that 
enable them to make significant decisions relating to the 
entity’s operations. For these types of entities, the Firm’s 
determination of whether it has a controlling interest is 
primarily based on the amount of voting equity interests 
held. Entities in which the Firm has a controlling financial 
interest, through ownership of the majority of the entities’ 
voting equity interests, or through other contractual rights 
that give the Firm control, are consolidated by the Firm.

Investments in companies in which the Firm has significant 
influence over operating and financing decisions (but does 
not own a majority of the voting equity interests) are 
accounted for (i) in accordance with the equity method of 
accounting (which requires the Firm to recognize its 
proportionate share of the entity’s net earnings), or (ii) at 
fair value if the fair value option was elected. These 
investments are generally included in other assets, with 
income or loss included in noninterest revenue.

Certain Firm-sponsored asset management funds are 
structured as limited partnerships or certain limited liability 
companies. For many of these entities, the Firm is the 
general partner or managing member, but the non-affiliated 
partners or members have the ability to remove the Firm as 
the general partner or managing member without cause 

(i.e., kick-out rights), based on a simple majority vote, or 
the non-affiliated partners or members have rights to 
participate in important decisions. Accordingly, the Firm 
does not consolidate these voting interest entities. However, 
in the limited cases where the non-managing partners or 
members do not have substantive kick-out or participating 
rights, the Firm evaluates the funds as VIEs and 
consolidates the funds if the Firm is the general partner or 
managing member and has a potentially significant interest. 

The Firm’s investment companies and asset management 
funds have investments in both publicly-held and privately-
held entities, including investments in buyouts, growth 
equity and venture opportunities. These investments are 
accounted for under investment company guidelines and, 
accordingly, irrespective of the percentage of equity 
ownership interests held, are carried on the Consolidated 
balance sheets at fair value, and are recorded in other 
assets, with income or loss included in noninterest revenue. 
If consolidated, the Firm retains such specialized investment 
company guidelines.

Variable interest entities 
VIEs are entities that, by design, either (1) lack sufficient 
equity to permit the entity to finance its activities without 
additional subordinated financial support from other 
parties, or (2) have equity investors that do not have the 
ability to make significant decisions relating to the entity’s 
operations through voting rights, or do not have the 
obligation to absorb the expected losses, or do not have the 
right to receive the residual returns of the entity.

The most common type of VIE is an SPE. SPEs are commonly 
used in securitization transactions in order to isolate certain 
assets and distribute the cash flows from those assets to 
investors. The basic SPE structure involves a company 
selling assets to the SPE; the SPE funds the purchase of 
those assets by issuing securities to investors. The legal 
documents that govern the transaction specify how the cash 
earned on the assets must be allocated to the SPE’s 
investors and other parties that have rights to those cash 
flows. SPEs are generally structured to insulate investors 
from claims on the SPE’s assets by creditors of other 
entities, including the creditors of the seller of the assets. 

The primary beneficiary of a VIE (i.e., the party that has a 
controlling financial interest) is required to consolidate the 
assets and liabilities of the VIE. The primary beneficiary is 
the party that has both (1) the power to direct the activities 
of the VIE that most significantly impact the VIE’s economic 
performance; and (2) through its interests in the VIE, the 
obligation to absorb losses or the right to receive benefits 
from the VIE that could potentially be significant to the VIE.

To assess whether the Firm has the power to direct the 
activities of a VIE that most significantly impact the VIE’s 
economic performance, the Firm considers all the facts and 
circumstances, including its role in establishing the VIE and 
its ongoing rights and responsibilities. This assessment 

JPMorgan Chase & Co./2018 Form 10-K

155

Notes to consolidated financial statements

includes, first, identifying the activities that most 
significantly impact the VIE’s economic performance; and 
second, identifying which party, if any, has power over those 
activities. In general, the parties that make the most 
significant decisions affecting the VIE (such as asset 
managers, collateral managers, servicers, or owners of call 
options or liquidation rights over the VIE’s assets) or have 
the right to unilaterally remove those decision-makers are 
deemed to have the power to direct the activities of a VIE.

To assess whether the Firm has the obligation to absorb 
losses of the VIE or the right to receive benefits from the 
VIE that could potentially be significant to the VIE, the Firm 
considers all of its economic interests, including debt and 
equity investments, servicing fees, and derivatives or other 
arrangements deemed to be variable interests in the VIE. 
This assessment requires that the Firm apply judgment in 
determining whether these interests, in the aggregate, are 
considered potentially significant to the VIE. Factors 
considered in assessing significance include: the design of 
the VIE, including its capitalization structure; subordination 
of interests; payment priority; relative share of interests 
held across various classes within the VIE’s capital 
structure; and the reasons why the interests are held by the 
Firm.

The Firm performs on-going reassessments of: (1) whether 
entities previously evaluated under the majority voting-
interest framework have become VIEs, based on certain 
events, and are therefore subject to the VIE consolidation 
framework; and (2) whether changes in the facts and 
circumstances regarding the Firm’s involvement with a VIE 
cause the Firm’s consolidation conclusion to change.

Revenue recognition 
Interest income 
The Firm records interest income on loans, debt securities, 
and other debt instruments, generally on a level-yield basis, 
based on the underlying contractual rate. For further 
discussion of interest income, refer to Note 7. 

Revenue from contracts with customers 
JPMorgan Chase records noninterest revenue from certain 
contracts with customers under ASC 606, Revenue from 
Contracts with customers, in investment banking fees, 
deposit-related fees, asset management administration and 
commissions, and components of card income. Under this 
guidance, revenue is recognized when the Firm’s 
performance obligations are satisfied. For further 
discussion of the Firm’s revenue from contracts with 
customers, refer to Note 6.

Principal transactions revenue 
JPMorgan Chase carries a portion of its assets and liabilities 
at fair value. Changes in fair value are reported primarily in 
principal transactions revenue. For further discussion of fair 
value measurement, refer to Notes 2 and 3. For further 
discussion of principal transactions revenue, refer to Note 
6.

Use of estimates in the preparation of consolidated 
financial statements
The preparation of the Consolidated Financial Statements 
requires management to make estimates and assumptions 
that affect the reported amounts of assets and liabilities, 
revenue and expense, and disclosures of contingent assets 
and liabilities. Actual results could be different from these 
estimates.

Foreign currency translation
JPMorgan Chase revalues assets, liabilities, revenue and 
expense denominated in non-U.S. currencies into U.S. 
dollars using applicable exchange rates.

Gains and losses relating to translating functional currency 
financial statements for U.S. reporting are included in OCI 
within stockholders’ equity. Gains and losses relating to 
nonfunctional currency transactions, including non-U.S. 
operations where the functional currency is the U.S. dollar, 
are reported in the Consolidated statements of income.

Offsetting assets and liabilities
U.S. GAAP permits entities to present derivative receivables 
and derivative payables with the same counterparty and the 
related cash collateral receivables and payables on a net 
basis on the Consolidated balance sheets when a legally 
enforceable master netting agreement exists. U.S. GAAP 
also permits securities sold and purchased under 
repurchase agreements and securities borrowed or loaned 
under securities loan agreements to be presented net when 
specified conditions are met, including the existence of a 
legally enforceable master netting agreement. The Firm has 
elected to net such balances when the specified conditions 
are met.

The Firm uses master netting agreements to mitigate 
counterparty credit risk in certain transactions, including 
derivative contracts, resale, repurchase, securities 
borrowed and securities loaned agreements. A master 
netting agreement is a single agreement with a 
counterparty that permits multiple transactions governed 
by that agreement to be terminated or accelerated and 
settled through a single payment in a single currency in the 
event of a default (e.g., bankruptcy, failure to make a 
required payment or securities transfer or deliver collateral 
or margin when due). Upon the exercise of derivatives 
termination rights by the non-defaulting party (i) all 
transactions are terminated, (ii) all transactions are valued 
and the positive values of “in the money” transactions are 
netted against the negative values of “out of the money” 
transactions and (iii) the only remaining payment obligation 
is of one of the parties to pay the netted termination 
amount. Upon exercise of default rights under repurchase 
agreements and securities loan agreements in general (i) all 
transactions are terminated and accelerated, (ii) all values 
of securities or cash held or to be delivered are calculated, 
and all such sums are netted against each other and (iii) the 
only remaining payment obligation is of one of the parties 
to pay the netted termination amount.

156

JPMorgan Chase & Co./2018 Form 10-K

AOCI. For additional information, refer to the table below, 
and Notes 10 and 23.

Hedge accounting 
The adoption of this guidance better aligns hedge 
accounting with the economics of the Firm’s risk 
management activities. As permitted by the guidance, the 
Firm also elected to transfer certain investment securities 
from HTM to AFS. The adoption of this guidance resulted in 
a cumulative-effect adjustment to retained earnings and 
AOCI as a result of the investment securities transfer and 
the revised guidance for excluded components. For 
additional information, refer to the table below, and Notes 
5, 10 and 23.

Treatment of restricted cash on the statement of cash flows 
The adoption of this guidance requires restricted cash to be 
combined with unrestricted cash when reconciling the 
beginning and ending cash balances on the Consolidated 
statements of cash flows. To align the Consolidated balance 
sheets with the Consolidated statements of cash flows, the 
Firm reclassified restricted cash into cash and due from 
banks or deposits with banks. In addition, for the Firm’s 
Consolidated statements of cash flows, cash is defined as 
those amounts included in cash and due from banks and 
deposits with banks. This guidance was applied 
retrospectively and, accordingly, prior period amounts have 
been revised. For additional information, refer to the table 
below, and Note 25.

Presentation of net periodic pension cost and net periodic 
postretirement benefit cost 
The adoption of this guidance requires the service cost 
component of net periodic pension cost and net periodic 
postretirement benefit cost to be reported separately in the 
Consolidated statements of income from the other cost  
components. This change was adopted retrospectively and, 
accordingly, prior period amounts were revised, which 
resulted in an increase in compensation expense and a 
reduction in other expense. For additional information, 
refer to the table below, and Note 8. 

Reclassification of certain tax effects from AOCI  
The adoption of this guidance permitted the Firm to reclassify 
from AOCI to retained earnings stranded tax effects due to 
the revaluation of deferred tax assets and liabilities as a 
result of changes in applicable tax rates under the TCJA. The 
adoption of this guidance resulted in a cumulative-effect 
adjustment to retained earnings and AOCI. For additional 
information, refer to the table below, and Note 23. 

Typical master netting agreements for these types of 
transactions also often contain a collateral/margin 
agreement that provides for a security interest in, or title 
transfer of, securities or cash collateral/margin to the party 
that has the right to demand margin (the “demanding 
party”). The collateral/margin agreement typically requires 
a party to transfer collateral/margin to the demanding 
party with a value equal to the amount of the margin deficit 
on a net basis across all transactions governed by the 
master netting agreement, less any threshold. The 
collateral/margin agreement grants to the demanding 
party, upon default by the counterparty, the right to set-off 
any amounts payable by the counterparty against any 
posted collateral or the cash equivalent of any posted 
collateral/margin. It also grants to the demanding party the 
right to liquidate collateral/margin and to apply the 
proceeds to an amount payable by the counterparty.

For further discussion of the Firm’s derivative instruments, 
refer to Note 5. For further discussion of the Firm’s 
securities financing agreements, refer to Note 11.

Statements of cash flows
For JPMorgan Chase’s Consolidated statements of cash 
flows, cash is defined as those amounts included in cash 
and due from banks and deposits with banks.

Accounting standards adopted January 1, 2018 
Revenue recognition – revenue from contracts with customers 
The adoption of this guidance requires gross presentation of 
certain costs that were previously offset against revenue. 
Adoption of the guidance did not result in any material 
changes in the timing of the Firm’s revenue recognition. This 
guidance was adopted retrospectively and, accordingly, prior 
period amounts were revised, which resulted in an increase in 
both noninterest revenue and noninterest expense. The Firm 
did not apply any practical expedients. For additional 
information, refer to the table on page 158 of this Note, and 
Note 6.

Recognition and measurement of financial assets and 
financial liabilities 
The adoption of this guidance requires that certain equity 
instruments be measured at fair value, with changes in fair 
value recognized in earnings. The guidance also provides an 
alternative to measure equity securities without readily 
determinable fair values at cost less impairment (if any), plus 
or minus observable price changes from an identical or 
similar investment of the same issuer (the “measurement 
alternative”). The Firm elected the measurement alternative 
for its qualifying equity securities and the adoption of the 
guidance resulted in fair value gains of $505 million which 
were recognized in other income in the first quarter of 2018. 
For additional information, refer to Notes 2 and 10.

Premium amortization on purchased callable debt securities 
The adoption of this guidance requires that premiums be 
amortized to the earliest call date on certain debt 
securities. The adoption of this guidance resulted in a 
cumulative-effect adjustment to retained earnings and 

JPMorgan Chase & Co./2018 Form 10-K

157

Notes to consolidated financial statements

The following tables present the prior period impact to the 
Consolidated statements of income and the Consolidated 
balance sheets from the retrospective adoption of the new 
accounting standards in the first quarter of 2018:

Selected Consolidated statements of income data

Year ended 
December 31, 2017 (in 
millions)

Revenue

Reported

Revisions(a)

Revised

Investment banking fees

$

7,248 $

164 $

7,412

The following table presents the adjustment to retained 
earnings and AOCI as a result of the adoption of new 
accounting standards in the first quarter of 2018:

Increase/(decrease) (in millions)

Premium amortization on purchased callable

debt securities
Hedge accounting

Reclassification of certain tax effects from

AOCI

Total

Retained 
earnings

AOCI

$

(505) $

34

288

$

(183) $

261

115

(288)

88

Asset management,
administration and
commissions

Other income

Total net revenue

Noninterest expense

15,377

3,639

99,624

910

7

16,287

3,646

1,081

100,705

Significant accounting policies
The following table identifies JPMorgan Chase’s other 
significant accounting policies and the Note and page where 
a detailed description of each policy can be found.

Fair value measurement

Fair value option

Derivative instruments

Noninterest revenue

Note 2

Page 159

Note 3

Page 179

Note 5

Page 184

Note 6

Page 198

Interest income and interest expense

Note 7

Page 201

Pension and other postretirement
employee benefit plans

Employee share-based incentives

Investment securities

Securities financing activities

Loans

Allowance for credit losses

Variable interest entities

Note 8

Page 202

Note 9

Page 209

Note 10

Page 211

Note 11

Page 216

Note 12

Page 219

Note 13

Page 239

Note 14

Page 244

Goodwill and Mortgage servicing rights

Note 15

page 252

Premises and equipment

Long-term debt

Income taxes

Off–balance sheet lending-related
financial instruments, guarantees and
other commitments

Litigation

Note 16

page 256

Note 19

page 257

Note 24

page 264

Note 27

page 271

Note 29

page 278

Compensation expense

31,009

199

31,208

Technology, communication
and equipment expense

Professional and outside

services

Other expense

7,706

6,840

6,256

9

7,715

1,050

(177)

7,890

6,079

Total noninterest expense

$

58,434 $

1,081 $

59,515

Year ended 
December 31, 2016 (in 
millions)

Revenue

Reported

Revisions(a)

Revised

Investment banking fees

$

6,448 $

124 $

6,572

Asset management,
administration and
commissions

Other income

Total net revenue

Noninterest expense

14,591

3,795

95,668

773

4

901

15,364

3,799

96,569

Compensation expense

29,979

224

30,203

Technology, communication
and equipment expense

Professional and outside

services

Other expense

6,846

6,655

5,756

7

6,853

871

(201)

7,526

5,555

Total noninterest expense

$

55,771 $

901 $

56,672

(a)  Revisions relate to revenue recognition and pension cost guidance.

Selected Consolidated balance sheets data
December 31, 2017 
(in millions)

Reported

Revisions(a)

Revised

Assets

Cash and due from banks

$

25,827 $

71 $

25,898

Deposits with banks

Other assets

Total assets

404,294

114,770

1,112

405,406

(1,183)

113,587

$2,533,600 $

— $2,533,600

(a)  Revisions relate to the reclassification of restricted cash.

158

JPMorgan Chase & Co./2018 Form 10-K

Note 2 – Fair value measurement 
JPMorgan Chase carries a portion of its assets and liabilities 
at fair value. These assets and liabilities are predominantly 
carried at fair value on a recurring basis (i.e., assets and 
liabilities that are measured and reported at fair value on 
the Firm’s Consolidated balance sheets). Certain assets 
(e.g., held-for-sale loans), liabilities and unfunded lending-
related commitments are measured at fair value on a 
nonrecurring basis; that is, they are not measured at fair 
value on an ongoing basis but are subject to fair value 
adjustments only in certain circumstances (for example, 
when there is evidence of impairment).

Fair value is defined as the price that would be received to 
sell an asset or paid to transfer a liability in an orderly 
transaction between market participants at the 
measurement date. Fair value is based on quoted market 
prices or inputs, where available. If prices or quotes are not 
available, fair value is based on valuation models and other 
valuation techniques that consider relevant transaction 
characteristics (such as maturity) and use as inputs 
observable or unobservable market parameters, including  
yield curves, interest rates, volatilities, equity or debt 
prices, foreign exchange rates and credit curves. Valuation 
adjustments may be made to ensure that financial 
instruments are recorded at fair value, as described below. 

The level of precision in estimating unobservable market 
inputs or other factors can affect the amount of gain or loss 
recorded for a particular position. Furthermore, while the 
Firm believes its valuation methods are appropriate and 
consistent with those of other market participants, the 
methods and assumptions used reflect management 
judgment and may vary across the Firm’s businesses and 
portfolios. 

The Firm uses various methodologies and assumptions in 
the determination of fair value. The use of different 
methodologies or assumptions by other market participants 
compared with those used by the Firm could result in the 
Firm deriving a different estimate of fair value at the 
reporting date. 

Valuation process 
Risk-taking functions are responsible for providing fair value 
estimates for assets and liabilities carried on the 
Consolidated balance sheets at fair value. The Firm’s VCG, 
which is part of the Firm’s Finance function and 
independent of the risk-taking functions, is responsible for 
verifying these estimates and determining any fair value 
adjustments that may be required to ensure that the Firm’s 
positions are recorded at fair value. The VGF is composed of 
senior finance and risk executives and is responsible for 
overseeing the management of risks arising from valuation 
activities conducted across the Firm. The Firmwide VGF is 
chaired by the Firmwide head of the VCG (under the 
direction of the Firm’s Controller), and includes sub-forums 
covering the CIB, CCB, CB, AWM and certain corporate 
functions including Treasury and CIO. 

JPMorgan Chase & Co./2018 Form 10-K

159

Notes to consolidated financial statements

Price verification process 
The VCG verifies fair value estimates provided by the risk-
taking functions by leveraging independently derived prices, 
valuation inputs and other market data, where available. 
Where independent prices or inputs are not available, the 
VCG performs additional review to ensure the 
reasonableness of the estimates. The additional review may 
include evaluating the limited market activity including 
client unwinds, benchmarking valuation inputs to those 
used for similar instruments, decomposing the valuation of 
structured instruments into individual components, 
comparing expected to actual cash flows, reviewing profit 
and loss trends, and reviewing trends in collateral valuation. 
There are also additional levels of management review for 
more significant or complex positions.

The VCG determines any valuation adjustments that may be 
required to the estimates provided by the risk-taking 
functions. No adjustments to quoted prices are applied for 
instruments classified within level 1 of the fair value 
hierarchy (refer to below for further information on the fair 
value hierarchy). For other positions, judgment is required 
to assess the need for valuation adjustments to 
appropriately reflect liquidity considerations, unobservable 
parameters, and, for certain portfolios that meet specified 
criteria, the size of the net open risk position. The 
determination of such adjustments follows a consistent 
framework across the Firm:

•  Liquidity valuation adjustments are considered where an 
observable external price or valuation parameter exists 
but is of lower reliability, potentially due to lower market 
activity. Liquidity valuation adjustments are applied and 
determined based on current market conditions. Factors 
that may be considered in determining the liquidity 
adjustment include analysis of: (1) the estimated bid-
offer spread for the instrument being traded; (2) 
alternative pricing points for similar instruments in 
active markets; and (3) the range of reasonable values 
that the price or parameter could take. 

•  The Firm manages certain portfolios of financial 

instruments on the basis of net open risk exposure and, 
as permitted by U.S. GAAP, has elected to estimate the 
fair value of such portfolios on the basis of a transfer of 
the entire net open risk position in an orderly 
transaction. Where this is the case, valuation 
adjustments may be necessary to reflect the cost of 
exiting a larger-than-normal market-size net open risk 
position. Where applied, such adjustments are based on 
factors that a relevant market participant would 
consider in the transfer of the net open risk position, 
including the size of the adverse market move that is 
likely to occur during the period required to reduce the 
net open risk position to a normal market-size.

•  Unobservable parameter valuation adjustments may be 
made when positions are valued using prices or input 
parameters to valuation models that are unobservable 
due to a lack of market activity or because they cannot 
be implied from observable market data. Such prices or 
parameters must be estimated and are, therefore, 
subject to management judgment. Unobservable 

parameter valuation adjustments are applied to reflect 
the uncertainty inherent in the resulting valuation 
estimate. 

•  Where appropriate, the Firm also applies adjustments to 
its estimates of fair value in order to appropriately 
reflect counterparty credit quality (CVA), the Firm’s own 
creditworthiness (DVA) and the impact of funding (FVA), 
using a consistent framework across the Firm. For more 
information on such adjustments refer to Credit and 
funding adjustments on page 175 of this Note.

Valuation model review and approval 
If prices or quotes are not available for an instrument or a 
similar instrument, fair value is generally determined using 
valuation models that consider relevant transaction data 
such as maturity and use as inputs market-based or 
independently sourced parameters. Where this is the case 
the price verification process described above is applied to 
the inputs to those models. 

Under the Firm’s Estimations and Model Risk Management 
Policy, the Model Risk function reviews and approves new 
models, as well as material changes to existing models, 
prior to implementation in the operating environment. In 
certain circumstances, the head of the Model Risk function 
may grant exceptions to the Firm’s policy to allow a model 
to be used prior to review or approval. The Model Risk 
function may also require the user to take appropriate 
actions to mitigate the model risk if it is to be used in the 
interim. These actions will depend on the model and may 
include, for example, limitation of trading activity. 

Valuation hierarchy 
A three-level valuation hierarchy has been established 
under U.S. GAAP for disclosure of fair value measurements. 
The valuation hierarchy is based on the transparency of 
inputs to the valuation of an asset or liability as of the 
measurement date. The three levels are defined as follows. 

•  Level 1 – inputs to the valuation methodology are 
quoted prices (unadjusted) for identical assets or 
liabilities in active markets. 

•  Level 2 – inputs to the valuation methodology include 
quoted prices for similar assets and liabilities in active 
markets, and inputs that are observable for the asset or 
liability, either directly or indirectly, for substantially the 
full term of the financial instrument.

•  Level 3 – one or more inputs to the valuation 

methodology are unobservable and significant to the fair 
value measurement. 

A financial instrument’s categorization within the valuation 
hierarchy is based on the lowest level of input that is 
significant to the fair value measurement.

160

JPMorgan Chase & Co./2018 Form 10-K

The following table describes the valuation methodologies generally used by the Firm to measure its significant products/
instruments at fair value, including the general classification of such instruments pursuant to the valuation hierarchy. 

Product/instrument

 Valuation methodology

Classifications in the valuation
hierarchy

Securities financing agreements

Valuations are based on discounted cash flows, which consider:

Predominantly level 2

•  Derivative features: for further information refer to the discussion

of derivatives below.

•  Market rates for the respective maturity
•  Collateral characteristics

Loans and lending-related commitments — wholesale

Loans carried at fair value
(e.g., trading loans and non-
trading loans) and associated
lending-related commitments

Where observable market data is available, valuations are based on:

Level 2 or 3

•  Observed market prices (circumstances are infrequent)

•  Relevant broker quotes
•  Observed market prices for similar instruments

Where observable market data is unavailable or limited, valuations
are based on discounted cash flows, which consider the following:

•  Credit spreads derived from the cost of CDS; or benchmark credit

curves developed by the Firm, by industry and credit rating

•  Prepayment speed
•  Collateral characteristics

Loans — consumer

Trading loans — conforming
residential mortgage loans
expected to be sold (CCB, CIB)

Investment and trading
securities

Fair value is based on observable prices for mortgage-backed
securities with similar collateral and incorporates adjustments to
these prices to account for differences between the securities and the
value of the underlying loans, which include credit characteristics,
portfolio composition, and liquidity.

Predominantly level 2

Quoted market prices are used where available.

Level 1

In the absence of quoted market prices, securities are valued based
on:

Level 2 or 3

•  Observable market prices for similar securities
•  Relevant broker quotes
•  Discounted cash flows

In addition, the following inputs to discounted cash flows are used for
the following products:
Mortgage- and asset-backed securities specific inputs:

•  Collateral characteristics
•  Deal-specific payment and loss allocations
•  Current market assumptions related to yield, prepayment speed,

conditional default rates and loss severity

Collateralized loan obligations (“CLOs”) specific inputs:

•  Collateral characteristics
•  Deal-specific payment and loss allocations
•  Expected prepayment speed, conditional default rates, loss 

severity

•  Credit spreads
•  Credit rating data

Physical commodities

Valued using observable market prices or data.

Level 1 and 2

JPMorgan Chase & Co./2018 Form 10-K

161

Notes to consolidated financial statements

Product/instrument

Valuation methodology

Classifications in the valuation
hierarchy

Derivatives

Exchange-traded derivatives that are actively traded and valued using
the exchange price.

Level 1

Level 2 or 3

Derivatives that are valued using models such as the Black-Scholes 
option pricing model, simulation models, or a combination of models 
that may use observable or unobservable valuation inputs as well as 
considering the contractual terms.
The key valuation inputs used will depend on the type of derivative and 
the nature of the underlying instruments and may include equity prices, 
commodity prices, interest rate yield curves, foreign exchange rates, 
volatilities, correlations, CDS spreads and recovery rates.  Additionally, 
the credit quality of the counterparty and of the Firm as well as market 
funding levels may also be considered.

In addition, specific inputs used for derivatives that are valued based on
models with significant unobservable inputs are as follows:
Structured credit derivatives specific inputs include:

•  CDS spreads and recovery rates
•  Credit correlation between the underlying debt instruments

Equity option specific inputs include:

•  Equity volatilities
•  Equity correlation
•  Equity-FX correlation
•  Equity-IR correlation

Interest rate and FX exotic options specific inputs include:

•  Interest rate spread volatility
•  Interest rate correlation
•  Foreign exchange correlation
•  Interest rate-FX correlation

Commodity derivatives specific inputs include:

•  Commodity volatility
•  Forward commodity price

Additionally, adjustments are made to reflect counterparty credit quality
(CVA) and the impact of funding (FVA). Refer to page 175 of this Note.

Mortgage servicing rights

Refer to Mortgage servicing rights in Note 15.

Private equity direct
investments

Fund investments (e.g.,
mutual/collective investment
funds, private equity funds,
hedge funds, and real estate
funds)

Beneficial interests issued by
consolidated VIEs

Fair value is estimated using all available information; the range of
potential inputs include:
•  Transaction prices
•  Trading multiples of comparable public companies
•  Operating performance of the underlying portfolio company
•  Adjustments as required, since comparable public companies are not
identical to the company being valued, and for company-specific
issues and lack of liquidity.

•  Additional available inputs relevant to the investment.
Net asset value
•  NAV is supported by the ability to redeem and purchase at the NAV

level.

•  Adjustments to the NAV as required, for restrictions on redemption

(e.g., lock-up periods or withdrawal limitations) or where observable
activity is limited.

Valued using observable market information, where available.
In the absence of observable market information, valuations are based
on the fair value of the underlying assets held by the VIE.

Level 3

Level 2 or 3

Level 1

Level 2 or 3(a)

Level 2 or 3

(a)  Excludes certain investments that are measured at fair value using the net asset value per share (or its equivalent) as a practical expedient.

162

JPMorgan Chase & Co./2018 Form 10-K

Product/instrument

Valuation methodology

Classification in the valuation
hierarchy

Structured notes (included in
deposits, short-term
borrowings and long-term
debt)

•  Valuations are based on discounted cash flow analyses that consider 
the embedded derivative and the terms and payment structure of 
the note.

Level 2 or 3

•  The embedded derivative features are considered using models such 
as the Black-Scholes option pricing model, simulation models, or a 
combination of models that may use observable or unobservable 
valuation inputs, depending on the embedded derivative. The 
specific inputs used vary according to the nature of the embedded 
derivative features, as described in the discussion above regarding 
derivatives valuation. Adjustments are then made to this base 
valuation to reflect the Firm’s own credit risk (DVA). Refer to page 
175 of this Note.

JPMorgan Chase & Co./2018 Form 10-K

163

Notes to consolidated financial statements

The following table presents the assets and liabilities reported at fair value as of December 31, 2018 and 2017, by major 
product category and fair value hierarchy.

Assets and liabilities measured at fair value on a recurring basis

Fair value hierarchy

December 31, 2018 (in millions)

Level 1

Level 2

Level 3

— $

—

13,235

5,105

$

$

—

—

Derivative
netting
adjustments

Total fair value

— $

—

13,235

5,105

Federal funds sold and securities purchased under resale agreements

$

Securities borrowed

Trading assets:

Debt instruments:

Mortgage-backed securities:

U.S. government agencies(a)
Residential – nonagency

Commercial – nonagency

Total mortgage-backed securities
U.S. Treasury and government agencies(a)
Obligations of U.S. states and municipalities

Certificates of deposit, bankers’ acceptances and commercial paper

Non-U.S. government debt securities

Corporate debt securities
Loans(b)
Asset-backed securities

Total debt instruments

Equity securities
Physical commodities(c)
Other

Total debt and equity instruments(d)
Derivative receivables:

Interest rate

Credit

Foreign exchange

Equity

Commodity

Total derivative receivables(e)

Total trading assets(f)
Available-for-sale securities:

Mortgage-backed securities:

U.S. government agencies(a)
Residential – nonagency

Commercial – nonagency

Total mortgage-backed securities

U.S. Treasury and government agencies

Obligations of U.S. states and municipalities

Certificates of deposit

Non-U.S. government debt securities

Corporate debt securities

Asset-backed securities:

Collateralized loan obligations

Other

Total available-for-sale securities

Loans

Mortgage servicing rights
Other assets(f)(g)
Total assets measured at fair value on a recurring basis

Deposits

Federal funds purchased and securities loaned or sold under repurchase agreements

Short-term borrowings

Trading liabilities:

Debt and equity instruments(d)
Derivative payables:

Interest rate

Credit

Foreign exchange

Equity

Commodity

Total derivative payables(e)

Total trading liabilities

Accounts payable and other liabilities

Beneficial interests issued by consolidated VIEs

Long-term debt

—

—

—

—

51,477

—

—

27,878

—

—

—

79,355

71,119

5,182

—

155,656

682

—

771

—

—

1,453

157,109

—

—

—

—

56,059

—

—

15,313

—

—

—

1,526

—

695

—

—

2,221
82,420

3,063

—

—

Total liabilities measured at fair value on a recurring basis

$

85,483 $

71,372

—

—

7,810

236,291 $

— $

—

—

$

$

80,199

22,755

76,249

1,798

1,501

79,548

7,702

7,121

1,214

27,056

18,655

40,047

2,756

184,099

482

1,855

13,192

199,628

266,380

19,235

166,238

46,777

20,339

518,969

718,597

68,646

8,519

6,654

83,819

—

37,723

75

8,789

1,918

19,437

7,260

159,021

3,029

—

195

899,182

19,048

935

5,607

239,576

19,309

163,549

46,462

21,158

490,054
512,809

196

27

35,468

574,090

549

64

11

624

—

689

—

155

334

1,706

127

3,635

232

—

301

4,168

1,642

860

676

2,508

131

5,817

9,985

—

1

—

1

—

—

—

—

—

—

—

1

122

6,130

927

17,165

4,169

—

1,523

50

1,680

967

973

4,733

1,260

9,613
9,663

10

1

19,418

34,784

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

(245,490)

(19,483)

(154,235)

(39,339)

(13,479)

(472,026)

(472,026)

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

$

$

(472,026) $

— $

—

—

—

(234,998)

(18,609)

(152,432)

(41,034)

(13,046)

(460,119)
(460,119)

—

—

—

$

(460,119) $

76,798

1,862

1,512

80,172

59,179

7,810

1,214

55,089

18,989

41,753

2,883

267,089

71,833

7,037

13,493

359,452

23,214

612

13,450

9,946

6,991

54,213

413,665

68,646

8,520

6,654

83,820

56,059

37,723

75

24,102

1,918

19,437

7,260

230,394

3,151

6,130

8,932

680,612

23,217

935

7,130

103,004

7,784

1,667

12,785

10,161

9,372

41,769
144,773

3,269

28

54,886

234,238

$

$

$

164

JPMorgan Chase & Co./2018 Form 10-K

December 31, 2017 (in millions)

Level 1

Level 2

Level 3

Derivative
netting
adjustments

Fair value hierarchy

— $

—

14,732

3,049

$

$

—

—

Total fair value

$

14,732

3,049

—

—

—

—

30,758

—

—

28,887

—

—

—

59,645

87,346

4,924

—

151,915

181

—

841

—

—

1,022

152,937

—

—

—

—

22,745

—

—

18,140

—

—

—

Federal funds sold and securities purchased under resale agreements

$

Securities borrowed

Trading assets:

Debt instruments:

Mortgage-backed securities:

U.S. government agencies(a)
Residential – nonagency

Commercial – nonagency

Total mortgage-backed securities
U.S. Treasury and government agencies(a)
Obligations of U.S. states and municipalities

Certificates of deposit, bankers’ acceptances and commercial paper

Non-U.S. government debt securities

Corporate debt securities
Loans(b)
Asset-backed securities

Total debt instruments

Equity securities
Physical commodities(c)
Other

Total debt and equity instruments(d)
Derivative receivables:

Interest rate

Credit

Foreign exchange

Equity

Commodity

Total derivative receivables(e)

Total trading assets(f)
Available-for-sale securities:

Mortgage-backed securities:

U.S. government agencies(a)
Residential – nonagency

Commercial – nonagency

Total mortgage-backed securities

U.S. Treasury and government agencies

Obligations of U.S. states and municipalities

Certificates of deposit

Non-U.S. government debt securities

Corporate debt securities

Asset-backed securities:

Collateralized loan obligations

Other

Equity securities(g)

Total available-for-sale securities

Loans

Mortgage servicing rights
Other assets(f)(g)
Total assets measured at fair value on a recurring basis

Deposits

Federal funds purchased and securities loaned or sold under repurchase agreements

Short-term borrowings

Trading liabilities:

Debt and equity instruments(d)
Derivative payables:

Interest rate

Credit

Foreign exchange

Equity

Commodity

Total derivative payables(e)

Total trading liabilities

Accounts payable and other liabilities

Beneficial interests issued by consolidated VIEs

Long-term debt
Total liabilities measured at fair value on a recurring basis

547

41,432

—

—

13,795

208,164 $

— $

—

—

$

$

64,664

21,183

170

—

794

—

—

964

65,628

9,074

—

—
74,702 $

$

282,825

22,009

154,075

39,668

21,017

519,594

540,777

121

6

31,394
597,700

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

(291,319)

(22,335)

(144,081)

(32,158)

(13,137)

(503,030)

(503,030)

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

$

$

$

$

(503,030)

—

—

—

—

(277,306)

(21,954)

(143,349)

(36,203)

(14,217)

(493,029)

(493,029)

—

—

—
(493,029)

$

$

41,822

1,895

1,656

45,373

37,234

9,811

226

57,796

24,458

37,961

3,437

216,296

87,838

6,246

14,887

325,267

24,673

869

16,151

7,882

6,948

56,523

381,790

70,280

11,367

5,025

86,672

22,745

32,338

59

27,294

2,757

20,996

8,817

547

202,225

2,508

6,030

15,403

625,737

21,321

697

9,191

85,886

7,129

1,299

12,473

9,192

7,684

37,777

123,663

9,208

45

47,519
211,644

41,515

1,835

1,645

44,995

6,475

9,067

226

28,831

24,146

35,242

3,284

152,266

197

1,322

14,197

167,982

314,107

21,995

158,834

37,722

19,875

552,533

720,515

70,280

11,366

5,025

86,671

—

32,338

59

9,154

2,757

20,720

8,817

—

160,516

2,232

—

343

901,387

17,179

697

7,526

307

60

11

378

1

744

—

78

312

2,719

153

4,385

295

—

690

5,370

1,704

1,209

557

2,318

210

5,998

11,368

—

1

—

1

—

—

—

—

—

276

—

—

277

276

6,030

1,265

19,216

4,142

—

1,665

39

1,440

1,244

953

5,727

884

10,248

10,287

13

39

16,125
32,271

$

$

$

(a)  At December 31, 2018 and 2017, included total U.S. government-sponsored enterprise obligations of $92.3 billion and $78.0 billion, respectively, which 

were predominantly mortgage-related.

(b)  At December 31, 2018 and 2017, included within trading loans were $13.2 billion and $11.4 billion, respectively, of residential first-lien mortgages, and 
$2.3 billion and $4.2 billion, respectively, of commercial first-lien mortgages. Residential mortgage loans include conforming mortgage loans originated 
with the intent to sell to U.S. government agencies of $7.6 billion and $5.7 billion, respectively, and reverse mortgages of zero and $836 million, 
respectively.

JPMorgan Chase & Co./2018 Form 10-K

165

Notes to consolidated financial statements

(c)  Physical commodities inventories are generally accounted for at the lower of cost or net realizable value. “Net realizable value” is a term defined in U.S. 
GAAP as not exceeding fair value less costs to sell (“transaction costs”). Transaction costs for the Firm’s physical commodities inventories are either not 
applicable or immaterial to the value of the inventory. Therefore, net realizable value approximates fair value for the Firm’s physical commodities 
inventories. When fair value hedging has been applied (or when net realizable value is below cost), the carrying value of physical commodities 
approximates fair value, because under fair value hedge accounting, the cost basis is adjusted for changes in fair value. For a further discussion of the 
Firm’s hedge accounting relationships, refer to Note 5. To provide consistent fair value disclosure information, all physical commodities inventories have 
been included in each period presented.

(d)  Balances reflect the reduction of securities owned (long positions) by the amount of identical securities sold but not yet purchased (short positions).
(e)  As permitted under U.S. GAAP, the Firm has elected to net derivative receivables and derivative payables and the related cash collateral received and paid 

when a legally enforceable master netting agreement exists. For purposes of the tables above, the Firm does not reduce derivative receivables and 
derivative payables balances for this netting adjustment, either within or across the levels of the fair value hierarchy, as such netting is not relevant to a 
presentation based on the transparency of inputs to the valuation of an asset or liability. The level 3 balances would be reduced if netting were applied, 
including the netting benefit associated with cash collateral.

(f)  Certain investments that are measured at fair value using the net asset value per share (or its equivalent) as a practical expedient are not required to be 
classified in the fair value hierarchy. At December 31, 2018 and 2017, the fair values of these investments, which include certain hedge funds, private 
equity funds, real estate and other funds, were $747 million and $779 million, respectively. Included in these balances at December 31, 2018 and 2017, 
were trading assets of $49 million and $54 million, respectively, and other assets of $698 million and $725 million, respectively.

(g)  Effective January 1, 2018, the Firm adopted the recognition and measurement guidance. Equity securities that were previously reported as AFS securities 

were reclassified to other assets upon adoption.  

166

JPMorgan Chase & Co./2018 Form 10-K

In the Firm’s view, the input range and the weighted average 
value do not reflect the degree of input uncertainty or an 
assessment of the reasonableness of the Firm’s estimates and 
assumptions. Rather, they reflect the characteristics of the 
various instruments held by the Firm and the relative 
distribution of instruments within the range of 
characteristics. For example, two option contracts may have 
similar levels of market risk exposure and valuation 
uncertainty, but may have significantly different implied 
volatility levels because the option contracts have different 
underlyings, tenors, or strike prices. The input range and 
weighted average values will therefore vary from period-to-
period and parameter-to-parameter based on the 
characteristics of the instruments held by the Firm at each 
balance sheet date. 

For the Firm’s derivatives and structured notes positions 
classified within level 3 at December 31, 2018, interest rate 
correlation inputs used in estimating fair value were 
concentrated towards the upper end of the range; equity 
correlation, equity-FX and equity-IR correlation inputs were 
concentrated in the middle of the range; commodity 
correlation inputs were concentrated in the middle of the 
range; credit correlation inputs were concentrated towards 
the lower end of the range; and the interest rate-foreign 
exchange (“IR-FX”) correlation inputs were distributed across 
the range. In addition, the interest rate spread volatility 
inputs used in estimating fair value were distributed across 
the range; equity volatilities and commodity volatilities were 
concentrated in the middle of the range; and forward  
commodity prices used in estimating the fair value of 
commodity derivatives were concentrated towards the lower 
end of the range. Recovery rate inputs used in estimating the 
fair value of credit derivatives were distributed across the 
range; credit spreads and conditional default rates were 
concentrated towards the lower end of the range; loss 
severity and price inputs were concentrated towards the 
upper end of the range.  

Level 3 valuations
The Firm has established well-structured processes for 
determining fair value, including for instruments where fair 
value is estimated using significant unobservable inputs 
(level 3). For further information on the Firm’s valuation 
process and a detailed discussion of the determination of fair 
value for individual financial instruments, refer to pages 159–
163 of this Note. 

Estimating fair value requires the application of judgment. 
The type and level of judgment required is largely dependent 
on the amount of observable market information available to 
the Firm. For instruments valued using internally developed 
valuation models and other valuation techniques that use 
significant unobservable inputs and are therefore classified 
within level 3 of the fair value hierarchy, judgments used to 
estimate fair value are more significant than those required 
when estimating the fair value of instruments classified 
within levels 1 and 2. 

In arriving at an estimate of fair value for an instrument 
within level 3, management must first determine the 
appropriate valuation model or other valuation technique to 
use. Second, due to the lack of observability of significant 
inputs, management must assess all relevant empirical data 
in deriving valuation inputs including transaction details, 
yield curves, interest rates, prepayment speed, default rates, 
volatilities, correlations, equity or debt prices, valuations of 
comparable instruments, foreign exchange rates and credit 
curves. 

The following table presents the Firm’s primary level 3 
financial instruments, the valuation techniques used to 
measure the fair value of those financial instruments, the 
significant unobservable inputs, the range of values for those 
inputs and, for certain instruments, the weighted averages of 
such inputs. While the determination to classify an 
instrument within level 3 is based on the significance of the 
unobservable inputs to the overall fair value measurement, 
level 3 financial instruments typically include observable 
components (that is, components that are actively quoted 
and can be validated to external sources) in addition to the 
unobservable components. The level 1 and/or level 2 inputs 
are not included in the table. In addition, the Firm manages 
the risk of the observable components of level 3 financial 
instruments using securities and derivative positions that are 
classified within levels 1 or 2 of the fair value hierarchy. 

The range of values presented in the table is representative 
of the highest and lowest level input used to value the 
significant groups of instruments within a product/instrument 
classification. Where provided, the weighted averages of the 
input values presented in the table are calculated based on 
the fair value of the instruments that the input is being used 
to value. 

JPMorgan Chase & Co./2018 Form 10-K

167

Notes to consolidated financial statements

Level 3 inputs(a)

December 31, 2018

Product/Instrument

Residential mortgage-backed securities and 

loans(b)

Commercial mortgage-backed securities and 

loans(c)

Obligations of U.S. states and municipalities

Corporate debt securities

Loans(d)

Asset-backed securities

Net interest rate derivatives

Fair value 
(in millions)

Principal valuation
technique

Unobservable inputs(g)

Range of input values

Weighted
average

$

858

Discounted cash flows

Yield

Prepayment speed

Conditional default rate

Loss severity

419

Market comparables

689

334

234

942

127

Market comparables

Market comparables

Discounted cash flows

Market comparables

Market comparables

Price

Price

Price

Yield

Price

Price

0%

0%

0%

0%

$

$

$

$

$

0

62

0

2

1

(180) Option pricing

Interest rate spread volatility

16bps

–

–

–

–

–

–

–

8%

–

–

–

Interest rate correlation

(45)% –

6%

9%

1%

6%

$90

$96

$57

8%

$78

$67

19%

24%

9%

100%

$103

$100

$107

$101

$102

38bps

97%

60%

30%

55%

Net credit derivatives

142

Discounted cash flows

(163) Discounted cash flows

IR-FX correlation

Prepayment speed

Credit correlation

Credit spread

Recovery rate

Conditional default rate

Loss severity

56

Market comparables

Price

Net foreign exchange derivatives

(122) Option pricing

Net equity derivatives

(175) Discounted cash flows

(2,225) Option pricing

IR-FX correlation

Prepayment speed

Equity volatility

Equity correlation

Equity-FX correlation

Equity-IR correlation

MSRs

Other assets

6,130

Discounted cash flows

306

Discounted cash flows

922

Market comparables

Commodity volatility

Commodity correlation

Refer to Note 15

Credit spread

Yield

Price

EBITDA multiple

45%

4%

25%

–

–

–

10bps

– 1,487bps

20%

3%

–

–

70%

72%

100%

$

1

–

(45)% –
8% –
–
14%

20%

–

(75 )% –

20%

–

$115

60%

9%

57%

98%

61%

60%

5%

–

(51 )% –

68%

95%

Net commodity derivatives

(1,129) Option pricing

Forward commodity price

$

39

– $56 per barrel

Long-term debt, short-term borrowings, and 

deposits(e)

25,110

Option pricing

Interest rate spread volatility

16bps

8%

$

20

2.9x

55bps

–

–

–

55bps

8%

$40

7.5x

10%

$108

8.3x

38bps

97%

60%

98%

61%

60%

Interest rate correlation

IR-FX correlation

Equity correlation

Equity-FX correlation

Equity-IR correlation

(45)% –

(45)% –

20%

–

(75)% –

20%

–

Other level 3 assets and liabilities, net(f)

326

(a)  The categories presented in the table have been aggregated based upon the product type, which may differ from their classification on the Consolidated 

balance sheets. Furthermore, the inputs presented for each valuation technique in the table are, in some cases, not applicable to every instrument valued 
using the technique as the characteristics of the instruments can differ.

(b)  Includes U.S. government agency securities of $541 million, nonagency securities of $65 million and trading loans of $252 million.
(c)  Includes U.S. government agency securities of $8 million, nonagency securities of $11 million, trading loans of $278 million and non-trading loans of $122 

million. 

(d)  Comprises trading loans.
(e)  Long-term debt, short-term borrowings and deposits include structured notes issued by the Firm that are financial instruments that typically contain 

embedded derivatives. The estimation of the fair value of structured notes includes the derivative features embedded within the instrument. The significant 
unobservable inputs are broadly consistent with those presented for derivative receivables.

(f)  Includes level 3 assets and liabilities that are insignificant both individually and in aggregate.
(g)  Price is a significant unobservable input for certain instruments. When quoted market prices are not readily available, reliance is generally placed on price-

based internal valuation techniques. The price input is expressed assuming a par value of $100.

168

JPMorgan Chase & Co./2018 Form 10-K

underlying borrower, and the remaining tenor of the 
obligation as well as the level and type (e.g., fixed or floating) 
of interest rate being paid by the borrower. Typically 
collateral pools with higher borrower credit quality have a 
higher prepayment rate than those with lower borrower 
credit quality, all other factors being equal. 

Conditional default rate – The conditional default rate is a 
measure of the reduction in the outstanding collateral 
balance underlying a collateralized obligation as a result of 
defaults. While there is typically no direct relationship 
between conditional default rates and prepayment speeds, 
collateralized obligations for which the underlying collateral 
has high prepayment speeds will tend to have lower 
conditional default rates. An increase in conditional default 
rates would generally be accompanied by an increase in loss 
severity and an increase in credit spreads. An increase in the 
conditional default rate, in isolation, would result in a 
decrease in a fair value measurement. Conditional default 
rates reflect the quality of the collateral underlying a 
securitization and the structure of the securitization itself. 
Based on the types of securities owned in the Firm’s market-
making portfolios, conditional default rates are most typically 
at the lower end of the range presented. 

Loss severity – The loss severity (the inverse concept is the 
recovery rate) is the expected amount of future realized 
losses resulting from the ultimate liquidation of a particular 
loan, expressed as the net amount of loss relative to the 
outstanding loan balance. An increase in loss severity is 
generally accompanied by an increase in conditional default 
rates. An increase in the loss severity, in isolation, would 
result in a decrease in a fair value measurement. 

The loss severity applied in valuing a mortgage-backed 
security investment depends on factors relating to the 
underlying mortgages, including the LTV ratio, the nature of 
the lender’s lien on the property and other instrument-
specific factors. 

Changes in and ranges of unobservable inputs 
The following discussion provides a description of the impact 
on a fair value measurement of a change in each 
unobservable input in isolation, and the interrelationship 
between unobservable inputs, where relevant and significant. 
The impact of changes in inputs may not be independent, as a 
change in one unobservable input may give rise to a change 
in another unobservable input. Where relationships do exist 
between two unobservable inputs, those relationships are 
discussed below. Relationships may also exist between 
observable and unobservable inputs (for example, as 
observable interest rates rise, unobservable prepayment 
rates decline); such relationships have not been included in 
the discussion below. In addition, for each of the individual 
relationships described below, the inverse relationship would 
also generally apply. 

The following discussion also provides a description of 
attributes of the underlying instruments and external market 
factors that affect the range of inputs used in the valuation of 
the Firm’s positions. 

Yield – The yield of an asset is the interest rate used to 
discount future cash flows in a discounted cash flow 
calculation. An increase in the yield, in isolation, would result 
in a decrease in a fair value measurement. 

Credit spread – The credit spread is the amount of additional 
annualized return over the market interest rate that a market 
participant would demand for taking exposure to the credit 
risk of an instrument. The credit spread for an instrument 
forms part of the discount rate used in a discounted cash flow 
calculation. Generally, an increase in the credit spread would 
result in a decrease in a fair value measurement. 

The yield and the credit spread of a particular mortgage-
backed security primarily reflect the risk inherent in the 
instrument. The yield is also impacted by the absolute level of 
the coupon paid by the instrument (which may not 
correspond directly to the level of inherent risk). Therefore, 
the range of yield and credit spreads reflects the range of risk 
inherent in various instruments owned by the Firm. The risk 
inherent in mortgage-backed securities is driven by the 
subordination of the security being valued and the 
characteristics of the underlying mortgages within the 
collateralized pool, including borrower FICO scores, LTV ratios 
for residential mortgages and the nature of the property and/
or any tenants for commercial mortgages. For corporate debt 
securities, obligations of U.S. states and municipalities and 
other similar instruments, credit spreads reflect the credit 
quality of the obligor and the tenor of the obligation. 

Prepayment speed – The prepayment speed is a measure of 
the voluntary unscheduled principal repayments of a 
prepayable obligation in a collateralized pool. Prepayment 
speeds generally decline as borrower delinquencies rise. An 
increase in prepayment speeds, in isolation, would result in a 
decrease in a fair value measurement of assets valued at a 
premium to par and an increase in a fair value measurement 
of assets valued at a discount to par. 

Prepayment speeds may vary from collateral pool to 
collateral pool, and are driven by the type and location of the 

JPMorgan Chase & Co./2018 Form 10-K

169

EBITDA multiple – EBITDA multiples refer to the input (often 
derived from the value of a comparable company) that is 
multiplied by the historic and/or expected earnings before 
interest, taxes, depreciation and amortization (“EBITDA”) of a 
company in order to estimate the company’s value. An 
increase in the EBITDA multiple, in isolation, net of 
adjustments, would result in an increase in a fair value 
measurement.

Changes in level 3 recurring fair value measurements 
The following tables include a rollforward of the Consolidated 
balance sheets amounts (including changes in fair value) for 
financial instruments classified by the Firm within level 3 of 
the fair value hierarchy for the years ended December 31, 
2018, 2017 and 2016. When a determination is made to 
classify a financial instrument within level 3, the 
determination is based on the significance of the 
unobservable inputs to the overall fair value measurement. 
However, level 3 financial instruments typically include, in 
addition to the unobservable or level 3 components, 
observable components (that is, components that are actively 
quoted and can be validated to external sources); 
accordingly, the gains and losses in the table below include 
changes in fair value due in part to observable factors that 
are part of the valuation methodology. Also, the Firm risk-
manages the observable components of level 3 financial 
instruments using securities and derivative positions that are 
classified within level 1 or 2 of the fair value hierarchy; as 
these level 1 and level 2 risk management instruments are 
not included below, the gains or losses in the following tables 
do not reflect the effect of the Firm’s risk management 
activities related to such level 3 instruments.

Notes to consolidated financial statements

Correlation – Correlation is a measure of the relationship 
between the movements of two variables (e.g., how the 
change in one variable influences the change in the other). 
Correlation is a pricing input for a derivative product where 
the payoff is driven by one or more underlying risks. 
Correlation inputs are related to the type of derivative (e.g., 
interest rate, credit, equity, foreign exchange and 
commodity) due to the nature of the underlying risks. When 
parameters are positively correlated, an increase in one 
parameter will result in an increase in the other parameter. 
When parameters are negatively correlated, an increase in 
one parameter will result in a decrease in the other 
parameter. An increase in correlation can result in an 
increase or a decrease in a fair value measurement. Given a 
short correlation position, an increase in correlation, in 
isolation, would generally result in a decrease in a fair value 
measurement.

The level of correlation used in the valuation of derivatives 
with multiple underlying risks depends on a number of 
factors including the nature of those risks. For example, the 
correlation between two credit risk exposures would be 
different than that between two interest rate risk exposures. 
Similarly, the tenor of the transaction may also impact the 
correlation input, as the relationship between the underlying 
risks may be different over different time periods. 
Furthermore, correlation levels are very much dependent on 
market conditions and could have a relatively wide range of 
levels within or across asset classes over time, particularly in 
volatile market conditions. 

Volatility – Volatility is a measure of the variability in possible 
returns for an instrument, parameter or market index given 
how much the particular instrument, parameter or index 
changes in value over time. Volatility is a pricing input for 
options, including equity options, commodity options, and 
interest rate options. Generally, the higher the volatility of 
the underlying, the riskier the instrument. Given a long 
position in an option, an increase in volatility, in isolation, 
would generally result in an increase in a fair value 
measurement. 

The level of volatility used in the valuation of a particular 
option-based derivative depends on a number of factors, 
including the nature of the risk underlying the option (e.g., 
the volatility of a particular equity security may be 
significantly different from that of a particular commodity 
index), the tenor of the derivative as well as the strike price 
of the option. 

170

JPMorgan Chase & Co./2018 Form 10-K

Residential – nonagency

Commercial – nonagency

Total mortgage-backed

securities

U.S. Treasury and government

agencies

Obligations of U.S. states and

municipalities

Non-U.S. government debt

securities

Corporate debt securities

Loans

Asset-backed securities

Total debt instruments

Equity securities

Other

Total trading assets – debt and

equity instruments

Net derivative receivables:(b)

Interest rate

Credit

Foreign exchange

Equity

Commodity

Fair value measurements using significant unobservable inputs

Fair
value at
January
1, 2018

Total
realized/
unrealized
gains/
(losses)

Purchases(f)

Sales

Settlements(g)

Transfers 
into 
level 3(h)

Transfers 
(out of) 
level 3(h)

Fair
value at
Dec. 31,
2018

Change in
unrealized
gains/(losses)
related to
financial
instruments held
at Dec. 31,
2018

Year ended
December 31, 2018
(in millions)

Assets:(a)

Trading assets:

Debt instruments:

Mortgage-backed securities:

U.S. government agencies

$

307 $ (23)

$

478 $

(164)

$

(73) $

94 $

(70) $

549

$

(21)

60

11

(2)

2

78

18

(50)

(18)

(7)

(17)

59

36

(74)

(21)

64

11

1

(2)

378

(23)

574

(232)

(97)

189

(165)

624

(22)

1

—

744

(17)

78

312

2,719

153

4,385

295

690

(22)

(18)

26

28

(26)

(40)

(285)

—

112

459

364

—

(70)

(277)

(309)

1,364

(1,793)

98

(41)

2,971

(2,722)

118

55

(120)

(40)

—

(80)

(12)

(48)

(658)

(55)

(950)

(1)

(118)

—

—

23

262

813

45

(1)

—

(94)

(229)

(765)

(101)

—

689

155

334

1,706

127

1,332

(1,355)

3,635

107

3

(127)

(4)

232

301

—

(17)

(9)

(1)

(1)

22

(28)

9

(301)

5,370

(351) (c)

3,144

(2,882)

(1,069)

1,442

(1,486)

4,168

(320) (c)

264

150

(35)

(40)

(396)

(3,409)

103

198

(674)

(73)

107

5

52

(133)

(7)

(20)

1,676

(2,208)

1

(72)

Total net derivative receivables

(4,250)

338 (c)

1,841

(2,440)

Available-for-sale securities:

Mortgage-backed securities

Asset-backed securities

Total available-for-sale securities

Loans

Mortgage servicing rights

Other assets

1

276

277

276

—

1

1 (d)

(7) (c)

6,030

1,265

230 (e)

(328) (c)

—

—

—

123

1,246

61

—

—

—

—

(636)

(37)

(430)

(57)

30

1,805

(301)

1,047

—

(277)

(277)

(196)

(740)

(37)

(15)

4

(108)

(617)

7

19

23

42

(38)

(107)

(297)

330

(2,225)

(17)

(1,129)

187

(28)

(63)

561

146

(729)

397

(3,796)

803 (c)

—

—

—

—

—

4

—

—

—

1

—

1

—

—

—

(74)

122

—

(1)

6,130

927

(7) (c)

230 (e)

(340) (c)

Fair value measurements using significant unobservable inputs

Fair
value at
January
1, 2018

Total
realized/
unrealized
(gains)/
losses

Purchases

Sales

Issuances Settlements(g)

Transfers 
into 
level 3(h)

Transfers 
(out of) 
level 3(h)

Fair
value at
Dec. 31,
2018

Change in
unrealized
(gains)/losses
related to
financial
instruments held
at Dec. 31,
2018

$ 4,142 $ (136) (c)(i)

$

— $

— $ 1,437 $

(736) $

2 $

(540) $ 4,169

$ (204) (c)(i)

Year ended
December 31, 2018
(in millions)

Liabilities:(a)

Deposits

Federal funds purchased and

securities loaned or sold under
repurchase agreements

—

—

Short-term borrowings

1,665

(329) (c)(i)

—

—

—

—

—

3,455

—

(3,388)

Trading liabilities – debt and equity

instruments

Accounts payable and other liabilities

Beneficial interests issued by

consolidated VIEs

39

13

39

—

—

19 (c)

(99)

114

—

—

—

(1)

—

(39)

(12)

—

—

5

1

—

—

272

14

4

—

—

—

—

(152)

1,523

(131) (c)(i)

(36)

—

—

50

10

1

16 (c)

—

—

Long-term debt

16,125 (1,169) (c)(i)

11,919

(7,769)

1,143

(831)

19,418

(1,385) (c)(i)

JPMorgan Chase & Co./2018 Form 10-K

171

Notes to consolidated financial statements

Fair value measurements using significant unobservable inputs

Total
realized/
unrealized
gains/
(losses)

Fair value
at January
1, 2017

Purchases(f)

Sales

Settlements(g)

Transfers 
into 
level 3(h)

Transfers 
(out of) 
level 3(h)

Fair
value at
Dec. 31,
2017

Change in
unrealized
gains/(losses)
related to
financial
instruments held
at Dec. 31,
2017

Year ended
December 31, 2017
(in millions)

Assets:(a)

Trading assets:

Debt instruments:

Mortgage-backed securities:

U.S. government agencies

$ 392

$ (11)

$

161 $ (171)

$

(70) $

49 $

(43) $

307

$

(20)

Residential – nonagency

Commercial – nonagency

Total mortgage-backed

securities

U.S. Treasury and government

agencies

Obligations of U.S. states and

municipalities

Non-U.S. government debt

securities

Corporate debt securities

Loans

Asset-backed securities

Total debt instruments

Equity securities

Other

Total trading assets – debt and

equity instruments

Net derivative receivables:(b)

Interest rate

Credit

Foreign exchange

Equity

Commodity

83

17

492

—

649

46

576

4,837

302

6,902

231

761

19

9

17

—

18

—

11

333

32

411

39

100

53

27

(30)

(44)

241

(245)

—

—

152

559

872

(70)

(518)

(612)

2,389

(2,832)

354

(356)

4,567

(4,633)

176

30

(148)

(46)

(64)

(13)

(147)

—

(5)

—

(497)

(1,323)

(56)

132

64

245

1

—

62

157

806

75

(133)

(49)

60

11

(225)

378

—

—

(71)

(195)

1

744

78

312

(1,491)

2,719

(198)

153

(2,028)

1,346

(2,180)

4,385

(4)

(162)

59

17

(58)

(10)

295

690

11

1

(8)

—

15

—

18

43

—

68

21

39

7,894

550 (c)

4,773

(4,827)

(2,194)

1,422

(2,248)

5,370

128 (c)

—

1,263

72

98

(164)

(1,384)

(2,252)

(85)

43

(417)

(149)

60

1

13

(82)

(6)

(10)

1,116

(551)

—

—

Total net derivative receivables

(2,360)

(615) (c)

1,190

(649)

Available-for-sale securities:

Mortgage-backed securities

Asset-backed securities

Total available-for-sale securities

Loans

Mortgage servicing rights

Other assets

1

663

664

570

6,096

2,223

—

15

15 (d)

35 (c)

(232) (e)

244 (c)

—

—

—

—

1,103

66

—

(50)

(50)

(26)

(140)

(177)

(1,040)

—

854

(245)

(433)

(864)

—

(352)

(352)

(303)

(797)

(870)

(8)

77

(61)

(1,482)

(6)

(1)

(41)

149

422

264

(35)

(396)

(3,409)

(1)

(674)

(473)

32

42

(161)

(718)

(1,480)

528

(4,250)

(1,278) (c)

—

1

276

277

276

6,030

—

—

—

—

—

(221)

1,265

—

—

—

—

—

—

—

14

14 (d)

3 (c)

(232) (e)

74 (c)

Fair value measurements using significant unobservable inputs

Fair
value at
January
1, 2017

Total
realized/
unrealized
(gains)/
losses

Purchases

Sales

Issuances

Settlements(g)

Transfers 
into 
level 3(h)

Transfers 
(out of) 
level 3(h)

Fair
value at
Dec. 31,
2017

Change in
unrealized
(gains)/losses
related to
financial
instruments held
at Dec. 31,
2017

$ 2,117

$ 152 (c)(i) $

— $

— $ 3,027

$

(291) $

11 $

(874) $ 4,142

$ 198 (c)(i)

Year ended
December 31, 2017
(in millions)

Liabilities:(a)

Deposits

Federal funds purchased and

securities loaned or sold under
repurchase agreements

Short-term borrowings

Trading liabilities – debt and equity

instruments

Accounts payable and other liabilities

Beneficial interests issued by

consolidated VIEs

—

1,134

43

13

48

—

42 (c)(i)

(3) (c)

(2)

2 (c)

Long-term debt

12,850

1,067 (c)(i)

—

—

(46)

(1)

(122)

—

—

—

48

—

39

—

—

3,289

—

(2,748)

—

—

—

3

3

(6)

—

150

3

—

78

—

—

(202)

1,665

—

7 (c)(i)

(9)

—

—

39

13

39

—

(2)

—

12,458

(10,985)

1,660

(925) 16,125

552 (c)(i)

172

JPMorgan Chase & Co./2018 Form 10-K

Fair value measurements using significant unobservable inputs

Fair
value at
January
1, 2016

Total
realized/
unrealized
gains/
(losses)

Purchases(f)

Sales

Settlements(g)

Transfers 
into 
level 3(h)

Transfers 
(out of) 
level 3(h)

Fair value 
at
Dec. 31, 
2016

Change in
unrealized
gains/(losses)
related to
financial
instruments held
at Dec. 31,
2016

Year ended
December 31, 2016
(in millions)

Assets:(a)

Trading assets:

Debt instruments:

135

252

69

456

149

91

445

2,228

655

4,024

90

—

649

$ (295)

$

(115)

$

111 $

(139) $ 392

$

(36)

(319)

(29)

(643)

(132)

(97)

(359)

(2,598)

(712)

(4,541)

(108)

—

(287)

(20)

(3)

(138)

(38)

(7)

(189)

(1,311)

(968)

(2,651)

(40)

—

(360)

67

173

351

—

19

148

1,044

288

(95)

(297)

83

17

5

3

(531)

492

(28)

—

649

—

(30)

(207)

46

576

(787)

4,837

(832)

302

1,850

(2,387)

6,902

29

—

26

(5)

—

231

—

(90)

761

(7)

(22)

(169)

19

(207)

7

—

28

11,930

(235) (c)

4,763

(4,936)

(3,051)

1,905

(2,482)

7,894

(172) (c)

Mortgage-backed securities:

U.S. government agencies

$ 715 $ (20)

$

Residential – nonagency

Commercial – nonagency

Total mortgage-backed

securities

Obligations of U.S. states and

municipalities

Non-U.S. government debt

securities

Corporate debt securities

Loans

Asset-backed securities

194

115

4

(11)

1,024

(27)

651

19

74

736

(4)

2

6,604

(343)

1,832

39

Total debt instruments

10,921

(314)

265

—

744

—

—

79

Equity securities

Physical commodities

Other

Total trading assets – debt and

equity instruments

Net derivative receivables:(b)

Interest rate

Credit

Foreign exchange

Equity

Commodity

876

549

756

(742)

(725)

67

(1,514)

(145)

(935)

194

193

10

64

277

1

(57)

(2)

(124)

(852)

10

Total net derivative receivables

(1,749)

130 (c)

545

(1,025)

Available-for-sale securities:

Mortgage-backed securities

Asset-backed securities

Total available-for-sale securities

Loans

Mortgage servicing rights

Other assets

1

823

824

—

1

1 (d)

1,518

(49) (c)

6,608

(163) (e)

2,401

130 (c)

—

—

—

259

679

487

—

—

—

(7)

(109)

(496)

(713)

211

(649)

213

645

(293)

—

(119)

(119)

(838)

(919)

(299)

(14)

36

(48)

94

8

76

—

—

—

—

—

—

222

1,263

36

31

98

(1,384)

(325)

(2,252)

(8)

(85)

(144)

(622)

(350)

(86)

(36)

(44)

(2,360)

(1,238) (c)

—

1

(42)

663

(42)

(313)

—

—

664

570

6,096

2,223

—

1

1 (d)

—

(163) (e)

48 (c)

Fair value measurements using significant unobservable inputs

Fair
value at
January
1, 2016

Total
realized/
unrealized
(gains)/
losses

Purchases

Sales

Issuances

Settlements(g)

Transfers 
into 
level 3(h)

Transfers 
(out of) 
level 3(h)

Fair value
at Dec. 31,
2016

Change in
unrealized
(gains)/losses
related to
financial
instruments held
at Dec. 31,
2016

$ 2,950 $ (56) (c) $

$

— $

1,375

$

(1,283)

$

— $

(869) $ 2,117

$

23 (c)

Year ended
December 31, 2016
(in millions)

Liabilities:(a)

Deposits

Federal funds purchased and

securities loaned or sold under
repurchase agreements

Short-term borrowings

Trading liabilities – debt and equity

instruments

Accounts payable and other liabilities

Beneficial interests issued by

consolidated VIEs

Long-term debt

—

—

639

(230) (c)

63

19

(12) (c)

—

549

(31) (c)

11,447

147 (c)

JPMorgan Chase & Co./2018 Form 10-K

—

—

—

(15)

—

—

—

—

—

23

—

—

—

—

1,876

—

—

143

8,140

(2)

(1,210)

(22)

(6)

(613)

(5,810)

(4)

—

—

(55)

1,134

(70) (c)

6

114

13

—

—

(7)

—

—

43

13

48

315

(1,389) 12,850

(18) (c)

—

6 (c)

639 (c)

173

Notes to consolidated financial statements

(a)  Level 3 assets as a percentage of total Firm assets accounted for at fair value (including assets measured at fair value on a nonrecurring basis) were 3%, 3% and 4% at December 31, 

2018, 2017 and 2016 respectively. Level 3 liabilities as a percentage of total Firm liabilities accounted for at fair value (including liabilities measured at fair value on a nonrecurring basis) 
were 15%, 15% and 12% at December 31, 2018, 2017 and 2016, respectively.

(b)  All level 3 derivatives are presented on a net basis, irrespective of underlying counterparty.
(c)  Predominantly reported in principal transactions revenue, except for changes in fair value for CCB mortgage loans, and lending-related commitments originated with the intent to sell, and 

mortgage loan purchase commitments, which are reported in mortgage fees and related income.

(d)  Realized gains/(losses) on AFS securities, as well as other-than-temporary impairment (“OTTI”) losses that are recorded in earnings, are reported in investment securities gains/(losses). 
Unrealized gains/(losses) are reported in OCI. Realized gains/(losses) and foreign exchange hedge accounting adjustments recorded in income on AFS securities were $1 million, zero and 
zero for the years ended December 31, 2018, 2017 and 2016, respectively. Unrealized gains/(losses) recorded on AFS securities in OCI were zero, $15 million and $1 million for the years 
ended December 31, 2018, 2017 and 2016, respectively.

(e)  Changes in fair value for MSRs are reported in mortgage fees and related income.
(f)  Loan originations are included in purchases.
(g) 

Includes financial assets and liabilities that have matured, been partially or fully repaid, impacts of modifications, deconsolidations associated with beneficial interests in VIEs and other 
items.

(h)  All transfers into and/or out of level 3 are based on changes in the observability and/or significance of the valuation inputs and are assumed to occur at the beginning of the quarterly 

reporting period in which they occur.

(i)  Realized (gains)/losses due to DVA for fair value option elected liabilities are reported in principal transactions revenue, and they were not material for the years ended December 31, 
2018 and 2017, respectively. Unrealized (gains)/losses are reported in OCI, and they were $(277) million and $(48) million for the years ended December 31, 2018 and 2017, 
respectively.  

Level 3 analysis 
Consolidated balance sheets changes 
Level 3 assets (including assets measured at fair value on a 
nonrecurring basis) were 0.7% of total Firm assets at 
December 31, 2018. The following describes significant 
changes to level 3 assets since December 31, 2017, for those 
items measured at fair value on a recurring basis. For further 
information on changes impacting items measured at fair value 
on a nonrecurring basis, refer to Assets and liabilities measured 
at fair value on a nonrecurring basis on page 176.

For the year ended December 31, 2018
Level 3 assets were $17.2 billion at December 31, 2018, 
reflecting a decrease of $2.1 billion from December 31, 2017, 
largely due to:

•  $1.2 billion decrease in trading assets — debt and equity 
instruments predominantly driven by a decrease of $1.0 
billion in trading loans primarily due to settlements and net 
sales. 

Transfers between levels for instruments carried at 
fair value on a recurring basis
During the year ended December 31, 2018, transfers from level 
3 into level 2 included the following:

•  $1.5 billion of total debt and equity instruments, the 

majority of which were trading loans, driven by an increase 
in observability.

•  $1.2 billion of gross equity derivative receivables and $1.5 
billion of gross equity derivative payables as a result of an 
increase in observability and a decrease in the significance 
of unobservable inputs.

During the year ended December 31, 2018, transfers from level 
2 into level 3 included the following:

•  $1.4 billion of total debt and equity instruments, the 

majority of which were trading loans, driven by a decrease in 
observability.

•  $1.0 billion of gross equity derivative receivables and $1.6 
billion of gross equity derivative payables as a result of a 
decrease in observability and an increase in the significance 
of unobservable inputs.

•  $1.1 billion of long-term debt driven by a decrease in 
observability and an increase in the significance of 
unobservable inputs for certain structured notes.

•  $1.2 billion of gross equity derivative payables as a result of 

an increase in observability and a decrease in the      
significance of unobservable inputs.

During the year ended December 31, 2017, transfers from level 
2 into level 3 included the following:
•  $1.0 billion of gross equity derivative receivables and $2.5 
billion of gross equity derivative payables as a result of a 
decrease in observability and an increase in the significance 
of unobservable inputs.

•  $1.7 billion of long-term debt driven by a decrease in 
observability and an increase in the significance of 
unobservable inputs for certain structured notes.

During the year ended December 31, 2016, transfers from level 
3 into level 2 included the following:

•  $1.4 billion of long-term debt driven by an increase in 
observability and a reduction in the significance of 
unobservable inputs for certain structured notes.

During the year ended December 31, 2016, transfers from level 
2 into level 3 included the following:

•  $1.1 billion of gross equity derivative receivables and $1.0 
billion of gross equity derivative payables as a result of an 
decrease in observability and an increase in the significance 
of unobservable inputs.

•  $1.0 billion of trading loans driven by a decrease in 

observability.

All transfers are based on changes in the observability and/or 
significance of the valuation inputs and are assumed to occur at 
the beginning of the quarterly reporting period in which they 
occur.  

Gains and losses 
The following describes significant components of total realized/
unrealized gains/(losses) for instruments measured at fair value 
on a recurring basis for the years ended December 31, 2018, 
2017 and 2016. For further information on these instruments, 
refer to Changes in level 3 recurring fair value measurements 
rollforward tables on pages 170-174.

2018
•  $1.6 billion of net gains on liabilities largely driven by 

market movements in long-term debt.

During the year ended December 31, 2017, transfers from level 
3 into level 2 included the following:

2017
•  $1.3 billion of net losses on liabilities predominantly driven 

•  $1.5 billion of trading loans driven by an increase in 

observability.

by market movements in long-term debt.

2016
•  There were no individually significant movements for the 

year ended December 31, 2016.

174

JPMorgan Chase & Co./2018 Form 10-K

Credit and funding adjustments – derivatives
Derivatives are generally valued using models that use as 
their basis observable market parameters. These market 
parameters generally do not consider factors such as 
counterparty nonperformance risk, the Firm’s own credit 
quality, and funding costs. Therefore, it is generally 
necessary to make adjustments to the base estimate of fair 
value to reflect these factors.

CVA represents the adjustment, relative to the relevant 
benchmark interest rate, necessary to reflect counterparty 
nonperformance risk. The Firm estimates CVA using a 
scenario analysis to estimate the expected positive credit 
exposure across all of the Firm’s existing positions with each 
counterparty, and then estimates losses based on the 
probability of default and estimated recovery rate as a 
result of a counterparty credit event considering 
contractual factors designed to mitigate the Firm’s credit 
exposure, such as collateral and legal rights of offset. The 
key inputs to this methodology are (i) the probability of a 
default event occurring for each counterparty, as derived 
from observed or estimated CDS spreads; and (ii) estimated 
recovery rates implied by CDS spreads, adjusted to consider 
the differences in recovery rates as a derivative creditor 
relative to those reflected in CDS spreads, which generally 
reflect senior unsecured creditor risk.

FVA represents the adjustment to reflect the impact of 
funding and is recognized where there is evidence that a 
market participant in the principal market would 
incorporate it in a transfer of the instrument. The Firm’s 
FVA framework, applied to uncollateralized (including 
partially collateralized) over-the-counter (“OTC”) 
derivatives incorporates key inputs such as: (i) the expected 
funding requirements arising from the Firm’s positions with 

each counterparty and collateral arrangements; and (ii) the 
estimated market funding cost in the principal market 
which, for derivative liabilities, considers the Firm’s credit 
risk (DVA). For collateralized derivatives, the fair value is 
estimated by discounting expected future cash flows at the 
relevant overnight indexed swap rate given the underlying 
collateral agreement with the counterparty, and therefore a 
separate FVA is not necessary.

The following table provides the impact of credit and 
funding adjustments on principal transactions revenue in 
the respective periods, excluding the effect of any 
associated hedging activities. The FVA presented below 
includes the impact of the Firm’s own credit quality on the 
inception value of liabilities as well as the impact of changes 
in the Firm’s own credit quality over time.

Year ended December 31,
(in millions)

Credit and funding adjustments:

2018

2017

2016

Derivatives CVA

Derivatives FVA

$

193

$

802

$

(84)

(74)

(295)

7

Valuation adjustments on fair value option elected 
liabilities
The valuation of the Firm’s liabilities for which the fair value 
option has been elected requires consideration of the Firm’s 
own credit risk. DVA on fair value option elected liabilities 
reflects changes (subsequent to the issuance of the liability) 
in the Firm’s probability of default and LGD, which are 
estimated based on changes in the Firm’s credit spread 
observed in the bond market. Realized (gains)/losses due to 
DVA for fair value option elected liabilities are reported in 
principal transactions revenue. Unrealized (gains)/losses 
are reported in OCI. Refer to page 174 in this Note and Note 
23 for further information.  

JPMorgan Chase & Co./2018 Form 10-K

175

Notes to consolidated financial statements

Assets and liabilities measured at fair value on a nonrecurring basis 
The following tables present the assets held as of December 31, 2018 and 2017, respectively, for which a nonrecurring fair 
value adjustment was recorded during the years ended December 31, 2018 and 2017, respectively, by major product category 
and fair value hierarchy. 

December 31, 2018 (in millions)

Loans

Other assets(a)

Total assets measured at fair value on a nonrecurring basis

December 31, 2017 (in millions)

Loans

Other assets

Total assets measured at fair value on a nonrecurring basis

Fair value hierarchy

Level 1

Level 2

Level 3

Total fair
value

— $

—

— $

273

8

281

$

$

264 (b) $

815

537

823

1,079

$

1,360

Fair value hierarchy

Level 1

Level 2

Level 3

Total fair
value

— $

—

— $

238

283

521

$

$

596

183

779

$

$

834

466

1,300

$

$

$

$

(a)  Primarily includes equity securities without readily determinable fair values that were adjusted based on observable price changes in orderly transactions 
from an identical or similar investment of the same issuer (measurement alternative) as a result of the adoption of the recognition and measurement 
guidance. Of the $815 million in level 3 assets measured at fair value on a nonrecurring basis as of December 31, 2018, $667 million related to such 
equity securities. These equity securities are classified as level 3 due to the infrequency of the observable prices and/or the restrictions on the shares.
(b)  Of the $264 million in level 3 assets measured at fair value on a nonrecurring basis as of December 31, 2018, $225 million related to residential real 

estate loans carried at the net realizable value of the underlying collateral (e.g., collateral-dependent loans and other loans charged off in accordance with 
regulatory guidance). These amounts are classified as level 3 as they are valued using information from broker’s price opinions, appraisals and automated 
valuation models and discounted based upon the Firm’s experience with actual liquidation values. These discounts ranged from 13% to 54% with a 
weighted average of 25%.

There were no material liabilities measured at fair value on a nonrecurring basis at December 31, 2018 and 2017. 

Nonrecurring fair value changes 
The following table presents the total change in value of 
assets and liabilities for which a fair value adjustment has 
been recognized for the years ended December 31, 2018,  
2017 and 2016, related to financial instruments held at 
those dates. 

December 31, (in millions)

2018

2017

2016

Loans

Other assets

Accounts payable and other

liabilities

Total nonrecurring fair value

gains/(losses)

$ (68)

$ (159)

$ (209)

132 (a)

(148)

—

(1)

37

—

$ 64

$ (308)

$ (172)

(a) Included $149 million for the year ended 2018 of net gains as a result 

of the measurement alternative.

For further information about the measurement of impaired 
collateral-dependent loans, and other loans where the 
carrying value is based on the fair value of the underlying 
collateral (e.g., residential mortgage loans charged off in 
accordance with regulatory guidance), refer to Note 12.

176

JPMorgan Chase & Co./2018 Form 10-K

Equity securities without readily determinable fair values 
As a result of the adoption of the recognition and measurement guidance and the election of the measurement alternative in 
the first quarter of 2018, the Firm measures certain equity securities without readily determinable fair values at cost less 
impairment (if any), plus or minus observable price changes from an identical or similar investment of the same issuer, with 
such changes recognized in other income.  

In its determination of the new carrying values upon observable price changes, the Firm may adjust the prices if deemed 
necessary to arrive at the Firm’s estimated fair values. Such adjustments may include adjustments to reflect the different rights 
and obligations of similar securities, and other adjustments that are consistent with the Firm’s valuation techniques for private 
equity direct investments. 

The following table presents the carrying value of equity securities without readily determinable fair values held as of 
December 31, 2018, that are measured under the measurement alternative and the related adjustments recorded during the 
periods presented for those securities with observable price changes. These securities are included in the nonrecurring fair 
value tables when applicable price changes are observable. 

(in millions)

Other assets

Carrying value

Upward carrying value changes

Downward carrying value changes/impairment

As of or for the

Year ended
 December 31, 2018

$

1,510

309

(160)

Included in other assets above is the Firm’s interest in approximately 40 million Visa Class B shares, recorded at a nominal 
carrying value. These shares are subject to certain transfer restrictions currently and will be convertible into Visa Class A 
shares upon final resolution of certain litigation matters involving Visa. The conversion rate of Visa Class B shares into Visa 
Class A shares is 1.6298 at December 31, 2018, and may be adjusted by Visa depending on developments related to the 
litigation matters.  

Additional disclosures about the fair value of financial 
instruments that are not carried on the Consolidated 
balance sheets at fair value 
U.S. GAAP requires disclosure of the estimated fair value of 
certain financial instruments. Financial instruments within 
the scope of these disclosure requirements are included in 
the following table. However, certain financial instruments 
and all nonfinancial instruments are excluded from the 
scope of these disclosure requirements. Accordingly, the fair 
value disclosures provided in the following table include 
only a partial estimate of the fair value of JPMorgan Chase’s 
assets and liabilities. For example, the Firm has developed 
long-term relationships with its customers through its 
deposit base and credit card accounts, commonly referred 
to as core deposit intangibles and credit card relationships. 
In the opinion of management, these items, in the 
aggregate, add significant value to JPMorgan Chase, but 
their fair value is not disclosed in this Note.

Financial instruments for which carrying value approximates 
fair value 
Certain financial instruments that are not carried at fair 
value on the Consolidated balance sheets are carried at 
amounts that approximate fair value, due to their short-
term nature and generally negligible credit risk. These 
instruments include cash and due from banks, deposits with 
banks, federal funds sold, securities purchased under resale 
agreements and securities borrowed, short-term 
receivables and accrued interest receivable, short-term 
borrowings, federal funds purchased, securities loaned and 
sold under repurchase agreements, accounts payable, and 
accrued liabilities. In addition, U.S. GAAP requires that the 
fair value of deposit liabilities with no stated maturity (i.e., 
demand, savings and certain money market deposits) be 
equal to their carrying value; recognition of the inherent 
funding value of these instruments is not permitted. 

JPMorgan Chase & Co./2018 Form 10-K

177

Notes to consolidated financial statements

The following table presents by fair value hierarchy classification the carrying values and estimated fair values at 
December 31, 2018 and 2017, of financial assets and liabilities, excluding financial instruments that are carried at fair value 
on a recurring basis, and their classification within the fair value hierarchy. 

December 31, 2018

Estimated fair value hierarchy

December 31, 2017

Estimated fair value hierarchy

Carrying 
value

Level 1

Level 2

Level 3

Total 
estimated 
fair value

Carrying 
value

Level 1

Level 2

Level 3

Total 
estimated 
fair value

(in billions)

Financial assets

Cash and due from banks

$

22.3 $

22.3 $

Deposits with banks

256.5

256.5

— $

—

— $

22.3

$

25.9 $

25.9 $

— $

— $

25.9

256.5

405.4

401.8

Accrued interest and accounts

receivable

Federal funds sold and

securities purchased under
resale agreements
Securities borrowed

Investment securities, held-to-

maturity

Loans, net of allowance for 

loan losses(a)

Other(b)
Financial liabilities

Deposits

Federal funds purchased and
securities loaned or sold
under repurchase agreements

Short-term borrowings

Accounts payable and other

liabilities

Beneficial interests issued by

consolidated VIEs

Long-term debt and junior
subordinated deferrable
interest debentures

72.0

308.4

106.9

31.4

968.0

60.5

—

—

—

—

—

—

71.9

308.4

106.9

31.5

241.5

59.6

—

0.1

—

—

—

72.0

67.0

308.4

106.9

183.7

102.1

31.5

47.7

728.5

1.0

970.0

60.6

914.6

53.9

3.6

67.0

183.7

102.1

48.7

213.2

52.1

—

—

—

—

—

707.1

9.2

405.4

67.0

183.7

102.1

48.7

920.3

61.3

—

—

—

—

—

—

$ 1,447.4 $

— $ 1,447.5 $

— $ 1,447.5

$ 1,422.7 $

— $ 1,422.7 $

— $ 1,422.7

181.4

62.1

160.6

20.2

227.1

—

—

181.4

62.1

—

—

181.4

62.1

158.2

42.6

0.2

157.0

3.0

160.2

152.0

—

—

20.2

—

20.2

26.0

224.6

3.3

227.9

236.6

—

—

—

—

—

158.2

42.4

148.9

26.0

—

0.2

2.9

—

158.2

42.6

151.8

26.0

240.3

3.2

243.5

Effective January 1, 2018, the Firm adopted several new accounting standards. Certain of the new accounting standards were applied retrospectively and, accordingly, prior period 
amounts were revised. For additional information, refer to Note 1.

(a)  Fair value is typically estimated using a discounted cash flow model that incorporates the characteristics of the underlying loans (including principal, contractual 
interest rate and contractual fees) and other key inputs, including expected lifetime credit losses, interest rates, prepayment rates, and primary origination or 
secondary market spreads. For certain loans, the fair value is measured based on the value of the underlying collateral. The difference between the estimated fair 
value and carrying value of a financial asset or liability is the result of the different methodologies used to determine fair value as compared with carrying value. For 
example, credit losses are estimated for a financial asset’s remaining life in a fair value calculation but are estimated for a loss emergence period in the allowance for 
loan loss calculation; future loan income (interest and fees) is incorporated in a fair value calculation but is generally not considered in the allowance for loan losses. 

(b)  The prior period amounts have been revised to conform with the current period presentation.

The majority of the Firm’s lending-related commitments are not carried at fair value on a recurring basis on the Consolidated 
balance sheets. The carrying value of the wholesale allowance for lending-related commitments and the estimated fair value of 
these wholesale lending-related commitments were as follows for the periods indicated.

December 31, 2018

Estimated fair value hierarchy

December 31, 2017

Estimated fair value hierarchy

(in billions)

Carrying 
value(a)

Level 1

Level 2

Level 3

Total
estimated
fair value

Carrying 
value(a)

Level 1

Level 2

Level 3

Total
estimated
fair value

Wholesale lending-
related commitments $

1.0 $

— $

— $

2.1 $

2.1

$

1.1 $

— $

— $

1.6 $

1.6

(a)  Excludes the current carrying values of the guarantee liability and the offsetting asset, each of which is recognized at fair value at the inception of the 

guarantees.

The Firm does not estimate the fair value of consumer lending-related commitments. In many cases, the Firm can reduce or 
cancel these commitments by providing the borrower notice or, in some cases as permitted by law, without notice. For a further 
discussion of the valuation of lending-related commitments, refer to page 161 of this Note. 

178

JPMorgan Chase & Co./2018 Form 10-K

Note 3 – Fair value option 
The fair value option provides an option to elect fair value 
as an alternative measurement for selected financial assets, 
financial liabilities, unrecognized firm commitments, and 
written loan commitments.

The Firm has elected to measure certain instruments at fair 
value for several reasons including to mitigate income 
statement volatility caused by the differences between the 
measurement basis of elected instruments (e.g., certain 
instruments elected were previously accounted for on an 
accrual basis) and the associated risk management 
arrangements that are accounted for on a fair value basis, 
as well as to better reflect those instruments that are 
managed on a fair value basis. 

The Firm’s election of fair value includes the following 
instruments: 

•  Loans purchased or originated as part of securitization 
warehousing activity, subject to bifurcation accounting, 
or managed on a fair value basis, including lending-
related commitments

•  Certain securities financing agreements, such as those 
with an embedded derivative and/or a maturity of 
greater than one year 

•  Owned beneficial interests in securitized financial assets 
that contain embedded credit derivatives, which would 
otherwise be required to be separately accounted for as 
a derivative instrument 

•  Structured notes, which are predominantly financial 

instruments that contain embedded derivatives, that are 
issued as part of CIB’s client-driven activities 

•  Certain long-term beneficial interests issued by CIB’s 

consolidated securitization trusts where the underlying 
assets are carried at fair value 

JPMorgan Chase & Co./2018 Form 10-K

179

Notes to consolidated financial statements

Changes in fair value under the fair value option election 
The following table presents the changes in fair value included in the Consolidated statements of income for the years ended 
December 31, 2018, 2017 and 2016, for items for which the fair value option was elected. The profit and loss information 
presented below only includes the financial instruments that were elected to be measured at fair value; related risk 
management instruments, which are required to be measured at fair value, are not included in the table. 

2018

2017

2016

Principal
transactions

All other
income

Total 
changes in 
fair value 
recorded(e)

Principal
transactions

All other
income

Total 
changes in 
fair value 
recorded(e)

Principal
transactions

All other
income

Total 
changes in 
fair value 
recorded(e)

$

(35) $

22

—

—

$

(35) $

(97) $

22

50

—

—

$

(97) $

(76) $

50

1

—

—

$

(76)

1

(1,680)

1 (c)

(1,679)

1,943

2 (c)

1,945

120

(1) (c)

119

414

160

1 (c)

185 (c)

(1)

(1)

5

181

11

862

1

—

2,695

—

—
(45) (d)
—

—

—

—

—

—

415

345

(1)

(1)

(40)

181

11

862

1

—

330

217

14 (c)

747 (c)

461

79

43 (c)

684 (c)

344

964

(1)

(9)

(44)

(533)

11

(747)

(1)

—

504

763

13

(7)

82

(134)

19

(236)

6

23

(773)

13

(7)

20

(134)

19

(236)

6

23

—

—
62 (d)
—

—

—

—

—

—

(1)

(12)

11

(533)

11

(747)

(1)

—

—

3 (c)
(55) (d)
—

—

—

—

—

—

December 31, (in millions)

Federal funds sold and securities

purchased under resale
agreements

Securities borrowed

Trading assets:

Debt and equity instruments,

excluding loans

Loans reported as trading
 assets:

Changes in instrument-
specific credit risk

Other changes in fair value

Loans:

Changes in instrument-specific

credit risk

Other changes in fair value

Other assets
Deposits(a)
Federal funds purchased and

securities loaned or sold under
repurchase agreements

Short-term borrowings(a) 
Trading liabilities

Beneficial interests issued by

consolidated VIEs
Long-term debt(a)(b)

2,695

(2,022)

(2,022)

(773)

(a)  Unrealized gains/(losses) due to instrument-specific credit risk (DVA) for liabilities for which the fair value option has been elected is recorded in OCI,  
while realized gains/(losses) are recorded in principal transactions revenue. Realized gains/(losses) due to instrument-specific credit risk recorded in 
principal transactions revenue were not material for the years ended December 31, 2018, 2017 and 2016.

(b)  Long-term debt measured at fair value predominantly relates to structured notes. Although the risk associated with the structured notes is actively 

managed, the gains/(losses) reported in this table do not include the income statement impact of the risk management instruments used to manage such 
risk.  

(c)  Reported in mortgage fees and related income.
(d)  Reported in other income.
(e)  Changes in fair value exclude contractual interest, which is included in interest income and interest expense for all instruments other than hybrid financial 

instruments. For further information regarding interest income and interest expense, refer to Note 7.

Determination of instrument-specific credit risk for items 
for which a fair value election was made 
The following describes how the gains and losses that are 
attributable to changes in instrument-specific credit risk, 
were determined. 

•  Loans and lending-related commitments: For floating-

rate instruments, all changes in value are attributed to 
instrument-specific credit risk. For fixed-rate 
instruments, an allocation of the changes in value for the 
period is made between those changes in value that are 
interest rate-related and changes in value that are 
credit-related. Allocations are generally based on an 
analysis of borrower-specific credit spread and recovery 
information, where available, or benchmarking to similar 
entities or industries. 

•  Long-term debt: Changes in value attributable to 

instrument-specific credit risk were derived principally 
from observable changes in the Firm’s credit spread as 
observed in the bond market. 

•  Securities financing agreements: Generally, for these 
types of agreements, there is a requirement that 
collateral be maintained with a market value equal to or 
in excess of the principal amount loaned; as a result, 
there would be no adjustment or an immaterial 
adjustment for instrument-specific credit risk related to 
these agreements. 

180

JPMorgan Chase & Co./2018 Form 10-K

Difference between aggregate fair value and aggregate remaining contractual principal balance outstanding 
The following table reflects the difference between the aggregate fair value and the aggregate remaining contractual principal 
balance outstanding as of December 31, 2018 and 2017, for loans, long-term debt and long-term beneficial interests for 
which the fair value option has been elected. 

2018

2017

Contractual
principal
outstanding

Fair value

Fair value
over/
(under)
contractual
principal
outstanding

Contractual
principal
outstanding

Fair value

Fair value
over/
(under)
contractual
principal
outstanding

December 31, (in millions)

Loans(a)

Nonaccrual loans

Loans reported as trading assets

$

4,240

$

1,350 $

(2,890) $

4,219

$

1,371 $

(2,848)

Loans

Subtotal

All other performing loans

Loans reported as trading assets

Loans

Total loans

Long-term debt

Principal-protected debt

Nonprincipal-protected debt(b)

Total long-term debt

Long-term beneficial interests

Nonprincipal-protected debt(b)

Total long-term beneficial interests

$

$

39

4,279

42,215

3,186

—

(39)

1,350

(2,929)

39

4,258

—

(39)

1,371

(2,887)

40,403

3,151

(1,812)

(35)

38,157

2,539

36,590

2,508

(1,567)

(31)

49,680

$

44,904 $

(4,776) $

44,954

$

40,469 $

(4,485)

32,674 (c) $

28,718 $

(3,956) $

26,297 (c) $

23,848 $

(2,449)

NA

NA

NA

NA

26,168

$

54,886

$

$

28

28

NA

NA

NA

NA

NA

NA

NA

NA

23,671

$

47,519

$

$

45

45

NA

NA

NA

NA

(a)  There were no performing loans that were ninety days or more past due as of December 31, 2018 and 2017.
(b)  Remaining contractual principal is not applicable to nonprincipal-protected structured notes and long-term beneficial interests. Unlike principal-protected 

structured notes and long-term beneficial interests, for which the Firm is obligated to return a stated amount of principal at maturity, nonprincipal-
protected structured notes and long-term beneficial interests do not obligate the Firm to return a stated amount of principal at maturity, but for structured 
notes to return an amount based on the performance of an underlying variable or derivative feature embedded in the note. However, investors are 
exposed to the credit risk of the Firm as issuer for both nonprincipal-protected and principal-protected notes.

(c)  Where the Firm issues principal-protected zero-coupon or discount notes, the balance reflects the contractual principal payment at maturity or, if 

applicable, the contractual principal payment at the Firm’s next call date.

At December 31, 2018 and 2017, the contractual amount of lending-related commitments for which the fair value option was 
elected was $6.9 billion and $7.4 billion, respectively, with a corresponding fair value of $(82) million and $(76) million, 
respectively. For further information regarding off-balance sheet lending-related financial instruments, refer to Note 27.

Structured note products by balance sheet classification and risk component
The following table presents the fair value of structured notes, by balance sheet classification and the primary risk type.

(in millions)

Risk exposure

Interest rate

Credit

Foreign exchange

Equity

Commodity

December 31, 2018

December 31, 2017

Long-term
debt

Short-term
borrowings Deposits

Total

Long-
term debt

Short-term
borrowings Deposits

Total

$ 24,137 $

62 $ 12,372 $ 36,571

$ 22,056 $

69 $ 8,058 $ 30,183

4,009

3,169

995

157

21,382

5,422

372

34

—

38

7,368

1,207

5,004

3,364

4,329

2,841

34,172

17,581

1,613

230

1,312

147

7,106

15

—

38

6,548

4,468

5,641

3,026

31,235

4,713

Total structured notes

$ 53,069 $

6,670 $ 20,985 $ 80,724

$ 47,037 $

8,649 $ 19,112 $ 74,798

JPMorgan Chase & Co./2018 Form 10-K

181

Notes to consolidated financial statements

Note 4 – Credit risk concentrations
Concentrations of credit risk arise when a number of clients, 
counterparties or customers are engaged in similar 
business activities or activities in the same geographic 
region, or when they have similar economic features that 
would cause their ability to meet contractual obligations to 
be similarly affected by changes in economic conditions.

JPMorgan Chase regularly monitors various segments of its 
credit portfolios to assess potential credit risk 
concentrations and to obtain additional collateral when 
deemed necessary and permitted under the Firm’s 
agreements. Senior management is significantly involved in 
the credit approval and review process, and risk levels are 
adjusted as needed to reflect the Firm’s risk appetite.

In the Firm’s consumer portfolio, concentrations are 
managed primarily by product and by U.S. geographic 
region, with a key focus on trends and concentrations at the 
portfolio level, where potential credit risk concentrations 
can be remedied through changes in underwriting policies 
and portfolio guidelines. For additional information on the 
geographic composition of the Firm’s consumer loan 
portfolios, refer to Note 12. In the wholesale portfolio, 
credit risk concentrations are evaluated primarily by 
industry and monitored regularly on both an aggregate 
portfolio level and on an individual client or counterparty 
basis. 

The Firm’s wholesale exposure is managed through loan 
syndications and participations, loan sales, securitizations, 
credit derivatives, master netting agreements, collateral 
and other risk-reduction techniques. For additional 
information on loans, refer to Note 12.

The Firm does not believe that its exposure to any 
particular loan product or industry segment (e.g., real 
estate), or its exposure to residential real estate loans with 
high LTV ratios, results in a significant concentration of 
credit risk. 

Terms of loan products and collateral coverage are included 
in the Firm’s assessment when extending credit and 
establishing its allowance for loan losses. 

182

JPMorgan Chase & Co./2018 Form 10-K

The table below presents both on–balance sheet and off–balance sheet consumer and wholesale-related credit exposure by the 
Firm’s three credit portfolio segments as of December 31, 2018 and 2017. 

As a result of continued growth and the relative size of the portfolio, exposure to “Individuals,” which was previously disclosed 
in “All Other,” is now separately disclosed in the table below as “Individuals and Individual Entities.” This category 
predominantly consists of Wealth Management clients within AWM and includes exposure to personal investment companies 
and personal and testamentary trusts. Predominantly all of this exposure is secured, largely by cash and marketable securities. 
In the table below, prior period amounts have been revised to conform with the current period presentation.

December 31, (in millions)

Credit 
exposure(g)

On-balance sheet

Loans

Derivatives

Off-balance 
sheet(h)

Credit 
exposure(g)

On-balance sheet

Loans

Derivatives

Off-balance 
sheet(h)

Consumer, excluding credit card

$ 419,798 $ 373,732 $

— $

46,066

$ 421,234 $ 372,681 $

— $

48,553

2018

2017

Receivables from customers(a)

154

—

Total Consumer, excluding credit card

419,952

373,732

Credit card

Total consumer-related

Wholesale-related(b)

Real Estate

Individuals and Individual Entities(c)

Consumer & Retail

Technology, Media & Telecommunications

Industrials

Banks & Finance Cos

Healthcare

Asset Managers

Oil & Gas

Utilities

State & Municipal Govt(d)

Central Govt

Automotive

Chemicals & Plastics

Transportation

Metals & Mining

Insurance

Financial Markets Infrastructure

Securities Firms

All other(e)

Subtotal

762,011

156,632

1,181,963

530,364

143,316

115,737

97,077

94,815

72,646

58,528

49,920

48,142

42,807

42,600

28,172

27,351

18,456

17,339

16,035

15,660

15,359

12,639

7,484

4,558

86,586

36,921

16,980

19,126

28,825

16,347

16,806

13,008

5,591

10,319

3,867

5,170

4,902

6,391

5,370

1,356

18

645

68,284

45,197

—

—

—

—

—

133

—

46,066

421,367

372,681

605,379

722,342

149,511

651,445

1,143,709

522,192

—

—

—

—

—

48,553

572,831

621,384

164

1,017

1,093

2,667

958

5,903

1,874

9,033

559

1,740

2,000

12,869

399

181

1,102

488

2,569

5,941

2,029

1,627

27,415

139,409

113,648

9,474

56,801

52,999

38,444

15,192

29,921

16,968

29,033

20,841

15,032

1,720

11,770

10,952

8,167

9,501

8,714

1,525

1,884

87,371

87,679

59,274

55,272

49,037

55,997

32,531

41,317

29,317

28,633

19,182

14,820

15,945

15,797

14,171

14,089

5,036

4,113

77,768

31,044

13,665

18,161

25,879

16,273

11,480

12,621

6,187

12,134

3,375

4,903

5,654

6,733

4,728

1,411

351

952

21,460

60,529

35,931

153

1,252

1,114

2,265

1,163

6,816

2,191

7,998

1,727

2,084

2,888

13,937

342

208

977

702

2,804

3,499

1,692

2,711

25,608

8,351

55,521

43,344

35,948

16,342

37,533

13,053

26,969

21,046

13,611

1,870

9,575

10,083

8,087

8,741

9,874

1,186

1,469

21,887

881,188

439,162

54,213

387,813

829,519

402,898

56,523

370,098

Loans held-for-sale and loans at fair value

Receivables from customers and other(a)

15,028

30,063

15,028

—

—

—

—

—

5,607

26,139

5,607

—

—

—

—

—

Total wholesale-related

Total exposure(f)(g)

926,279

454,190

54,213

387,813

861,265

408,505

56,523

370,098

$2,108,242 $ 984,554 $

54,213 $1,039,258

$2,004,974 $ 930,697 $

56,523 $ 991,482

(a)  Receivables  from  customers  primarily  represent  held-for-investment  margin  loans  to  brokerage  customers  (Prime  Services  in  CIB,  AWM  and  CCB)  that  are 
collateralized through assets maintained in the clients’ brokerage accounts, as such no allowance is held against these receivables. These receivables are reported 
within accrued interest and accounts receivable on the Firm’s Consolidated balance sheets.

(b)  The industry rankings presented in the table as of December 31, 2017, are based on the industry rankings of the corresponding exposures at December 31, 

2018, not actual rankings of such exposures at December 31, 2017.

(c)  Individuals and Individual Entities predominantly consists of Wealth Management clients within AWM and includes exposure to personal investment companies 

and personal and testamentary trusts.

(d)  In addition to the credit risk exposure to states and municipal governments (both U.S. and non-U.S.) at December 31, 2018 and 2017, noted above, the Firm 
held: $7.8 billion and $9.8 billion, respectively, of trading securities; $37.7 billion and $32.3 billion, respectively, of AFS securities; and $4.8 billion and $14.4 
billion, respectively, of held-to-maturity (“HTM”) securities, issued by U.S. state and municipal governments. For further information, refer to Note 2 and Note 
10.

(e)  All other includes: SPEs and Private education and civic organizations, representing approximately 92% and 8%, respectively, at December 31, 2018 and 90%

and 10%, respectively, at December 31, 2017. For more information on exposures to SPEs, refer to Note 14.

(f)  Excludes cash placed with banks of $268.1 billion and $421.0 billion, at December 31, 2018 and 2017, respectively, which is predominantly placed with various 

central banks, primarily Federal Reserve Banks.

(g)  Credit exposure is net of risk participations and excludes the benefit of credit derivatives used in credit portfolio management activities held against derivative 

receivables or loans and liquid securities and other cash collateral held against derivative receivables.

(h)  Represents lending-related financial instruments.

JPMorgan Chase & Co./2018 Form 10-K

183

Notes to consolidated financial statements

Note 5 – Derivative instruments 
Derivative contracts derive their value from underlying 
asset prices, indices, reference rates, other inputs or a 
combination of these factors and may expose 
counterparties to risks and rewards of an underlying asset 
or liability without having to initially invest in, own or 
exchange the asset or liability. JPMorgan Chase makes 
markets in derivatives for clients and also uses derivatives 
to hedge or manage its own risk exposures. Predominantly 
all of the Firm’s derivatives are entered into for market-
making or risk management purposes. 

Market-making derivatives 
The majority of the Firm’s derivatives are entered into for 
market-making purposes. Clients use derivatives to mitigate 
or modify interest rate, credit, foreign exchange, equity and 
commodity risks. The Firm actively manages the risks from 
its exposure to these derivatives by entering into other 
derivative contracts or by purchasing or selling other 
financial instruments that partially or fully offset the 
exposure from client derivatives. 

Risk management derivatives 
The Firm manages certain market and credit risk exposures 
using derivative instruments, including derivatives in hedge 
accounting relationships and other derivatives that are used 
to manage risks associated with specified assets and 
liabilities. 

The Firm generally uses interest rate contracts to manage 
the risk associated with changes in interest rates. Fixed-rate 
assets and liabilities appreciate or depreciate in market 
value as interest rates change. Similarly, interest income 
and expense increases or decreases as a result of variable-
rate assets and liabilities resetting to current market rates, 
and as a result of the repayment and subsequent 
origination or issuance of fixed-rate assets and liabilities at 
current market rates. Gains and losses on the derivative 
instruments related to these assets and liabilities are 
expected to substantially offset this variability. 

Foreign currency forward contracts are used to manage the 
foreign exchange risk associated with certain foreign 
currency–denominated (i.e., non-U.S. dollar) assets and 
liabilities and forecasted transactions, as well as the Firm’s 
net investments in certain non-U.S. subsidiaries or branches 
whose functional currencies are not the U.S. dollar. As a 
result of fluctuations in foreign currencies, the U.S. dollar–
equivalent values of the foreign currency–denominated 
assets and liabilities or the forecasted revenues or expenses 
increase or decrease. Gains or losses on the derivative 
instruments related to these foreign currency–denominated 
assets or liabilities, or forecasted transactions, are expected 
to substantially offset this variability. 

Commodities contracts are used to manage the price risk of 
certain commodities inventories. Gains or losses on these 
derivative instruments are expected to substantially offset 
the depreciation or appreciation of the related inventory. 

Credit derivatives are used to manage the counterparty 
credit risk associated with loans and lending-related 
commitments. Credit derivatives compensate the purchaser 
when the entity referenced in the contract experiences a 
credit event, such as bankruptcy or a failure to pay an 
obligation when due. Credit derivatives primarily consist of 
CDS. For a further discussion of credit derivatives, refer to 
the discussion in the Credit derivatives section on pages 
195-197 of this Note. 

For more information about risk management derivatives, 
refer to the risk management derivatives gains and losses 
table on page 195 of this Note, and the hedge accounting 
gains and losses tables on pages 192-195 of this Note. 

Derivative counterparties and settlement types 
The Firm enters into OTC derivatives, which are negotiated 
and settled bilaterally with the derivative counterparty. The 
Firm also enters into, as principal, certain ETD such as 
futures and options, and OTC-cleared derivative contracts 
with CCPs. ETD contracts are generally standardized 
contracts traded on an exchange and cleared by the CCP, 
which is the Firm’s counterparty from the inception of the 
transactions. OTC-cleared derivatives are traded on a 
bilateral basis and then novated to the CCP for clearing. 

Derivative clearing services 
The Firm provides clearing services for clients in which the 
Firm acts as a clearing member at certain derivative 
exchanges and clearing houses. The Firm does not reflect 
the clients’ derivative contracts in its Consolidated Financial 
Statements. For further information on the Firm’s clearing 
services, refer to Note 27.

Accounting for derivatives 
All free-standing derivatives that the Firm executes for its 
own account are required to be recorded on the 
Consolidated balance sheets at fair value. 

As permitted under U.S. GAAP, the Firm nets derivative 
assets and liabilities, and the related cash collateral 
receivables and payables, when a legally enforceable 
master netting agreement exists between the Firm and the 
derivative counterparty. For further discussion of the 
offsetting of assets and liabilities, refer to Note 1. The 
accounting for changes in value of a derivative depends on 
whether or not the transaction has been designated and 
qualifies for hedge accounting. Derivatives that are not 
designated as hedges are reported and measured at fair 
value through earnings. The tabular disclosures on pages 
188-195 of this Note provide additional information on the 
amount of, and reporting for, derivative assets, liabilities, 
gains and losses. For further discussion of derivatives 
embedded in structured notes, refer to Notes 2 and 3. 

184

JPMorgan Chase & Co./2018 Form 10-K

Derivatives designated as hedges 
The Firm adopted new hedge accounting guidance in the 
first quarter of 2018, which required prospective 
amendments to the disclosures, as reflected in this Note. 
For additional information on the impact upon adoption of 
the new guidance, refer to Notes 1 and 23.

The Firm applies hedge accounting to certain derivatives 
executed for risk management purposes – generally interest 
rate, foreign exchange and commodity derivatives. 
However, JPMorgan Chase does not seek to apply hedge 
accounting to all of the derivatives involved in the Firm’s 
risk management activities. For example, the Firm does not 
apply hedge accounting to purchased CDS used to manage 
the credit risk of loans and lending-related commitments, 
because of the difficulties in qualifying such contracts as 
hedges. For the same reason, the Firm does not apply 
hedge accounting to certain interest rate, foreign exchange, 
and commodity derivatives used for risk management 
purposes.  

To qualify for hedge accounting, a derivative must be highly 
effective at reducing the risk associated with the exposure 
being hedged. In addition, for a derivative to be designated 
as a hedge, the risk management objective and strategy 
must be documented. Hedge documentation must identify 
the derivative hedging instrument, the asset or liability or 
forecasted transaction and type of risk to be hedged, and 
how the effectiveness of the derivative is assessed 
prospectively and retrospectively. To assess effectiveness, 
the Firm uses statistical methods such as regression 
analysis, nonstatistical methods such as dollar-value 
comparisons of the change in the fair value of the derivative 
to the change in the fair value or cash flows of the hedged 
item, and qualitative comparisons of critical terms and the 
evaluation of any changes in those terms. The extent to 
which a derivative has been, and is expected to continue to 
be, highly effective at offsetting changes in the fair value or 
cash flows of the hedged item must be assessed and 
documented at least quarterly. If it is determined that a 
derivative is not highly effective at hedging the designated 
exposure, hedge accounting is discontinued. 

There are three types of hedge accounting designations: fair 
value hedges, cash flow hedges and net investment hedges. 
JPMorgan Chase uses fair value hedges primarily to hedge 
fixed-rate long-term debt, AFS securities and certain 
commodities inventories. For qualifying fair value hedges, 
the changes in the fair value of the derivative, and in the 
value of the hedged item for the risk being hedged, are 
recognized in earnings. Certain amounts excluded from the 
assessment of effectiveness are recorded in OCI and 
recognized in earnings over the life of the derivative. If the 
hedge relationship is terminated, then the adjustment to 
the hedged item continues to be reported as part of the 
basis of the hedged item, and for benchmark interest rate 
hedges, is amortized to earnings as a yield adjustment. 
Derivative amounts affecting earnings are recognized 
consistent with the classification of the hedged item – 
primarily net interest income and principal transactions 
revenue. 

JPMorgan Chase uses cash flow hedges primarily to hedge 
the exposure to variability in forecasted cash flows from 
floating-rate assets and liabilities and foreign currency–
denominated revenue and expense. For qualifying cash flow 
hedges, changes in the fair value of the derivative are 
recorded in OCI and recognized in earnings as the hedged 
item affects earnings. Derivative amounts affecting 
earnings are recognized consistent with the classification of 
the hedged item – primarily interest income, interest 
expense, noninterest revenue and compensation expense. If 
the hedge relationship is terminated, then the change in 
value of the derivative recorded in AOCI is recognized in 
earnings when the cash flows that were hedged affect 
earnings. For hedge relationships that are discontinued 
because a forecasted transaction is not expected to occur 
according to the original hedge forecast, any related 
derivative values recorded in AOCI are immediately 
recognized in earnings. 

JPMorgan Chase uses net investment hedges to protect the 
value of the Firm’s net investments in certain non-U.S. 
subsidiaries or branches whose functional currencies are 
not the U.S. dollar. For qualifying net investment hedges, 
changes in the fair value of the derivatives due to changes 
in spot foreign exchange rates are recorded in OCI as 
translation adjustments. Amounts excluded from the 
assessment of effectiveness are recorded directly in 
earnings. 

JPMorgan Chase & Co./2018 Form 10-K

185

Notes to consolidated financial statements

The following table outlines the Firm’s primary uses of derivatives and the related hedge accounting designation or disclosure 
category.

Type of Derivative

Use of Derivative

Designation and disclosure

Manage specifically identified risk exposures in qualifying hedge accounting relationships:

Affected
segment or unit

Page
reference

• Interest rate

• Interest rate

Hedge fixed rate assets and liabilities

Hedge floating-rate assets and liabilities

• Foreign exchange 

Hedge foreign currency-denominated assets and liabilities

• Foreign exchange 

Hedge foreign currency-denominated forecasted revenue and
expense

• Foreign exchange 

• Commodity 

Hedge the value of the Firm’s investments in non-U.S. dollar
functional currency entities
Hedge commodity inventory

Manage specifically identified risk exposures not designated in qualifying hedge accounting

Fair value hedge

Cash flow hedge

Fair value hedge

Cash flow hedge

Corporate

Corporate

Corporate

Corporate

Net investment hedge

Corporate

Fair value hedge

CIB

relationships:

• Interest rate

• Credit

• Interest rate and 
foreign exchange

Manage the risk of the mortgage pipeline, warehouse loans and MSRs Specified risk management

CCB

Manage the credit risk of wholesale lending exposures

Specified risk management

CIB

Manage the risk of certain other specified assets and liabilities

Specified risk management

Corporate

Market-making derivatives and other activities:

• Various

• Various

Market-making and related risk management

Market-making and other

CIB

Other derivatives

Market-making and other

CIB, Corporate

192

194

192

194

195

192

195

195

195

195

195

186

JPMorgan Chase & Co./2018 Form 10-K

Notional amount of derivative contracts 
The following table summarizes the notional amount of 
derivative contracts outstanding as of December 31, 2018 
and 2017.

December 31, (in billions)

Interest rate contracts

Swaps

Futures and forwards

Written options

Purchased options

Total interest rate contracts

Credit derivatives(a)

Foreign exchange contracts

Cross-currency swaps

Spot, futures and forwards

Written options

Purchased options

Notional amounts(b)

2018

2017

$

21,763

$

21,043

3,562

3,997

4,322

33,644

1,501

3,548

5,871

835

830

4,904

3,576

3,987

33,510

1,522

3,953

5,923

786

776

Total foreign exchange contracts

11,084

11,438

Equity contracts

Swaps

Futures and forwards

Written options

Purchased options

Total equity contracts

Commodity contracts

Swaps

Spot, futures and forwards

Written options

Purchased options

Total commodity contracts

346

101

528

490

367

90

531

453

1,465

1,441

134

156

135

120

545

133 (c)

168

98

93

492 (c)

Total derivative notional amounts

$

48,239

$

48,403 (c)

(a)  For more information on volumes and types of credit derivative 

contracts, refer to the Credit derivatives discussion on pages 195-197.
(b)  Represents the sum of gross long and gross short third-party notional 

derivative contracts.

(c)  The prior period amounts have been revised to conform with the 

current period presentation.

While the notional amounts disclosed above give an 
indication of the volume of the Firm’s derivatives activity, 
the notional amounts significantly exceed, in the Firm’s 
view, the possible losses that could arise from such 
transactions. For most derivative contracts, the notional 
amount is not exchanged; it is used simply as a reference to 
calculate payments. 

JPMorgan Chase & Co./2018 Form 10-K

187

 
 
Notes to consolidated financial statements

Impact of derivatives on the Consolidated balance sheets 
The following table summarizes information on derivative receivables and payables (before and after netting adjustments) that 
are reflected on the Firm’s Consolidated balance sheets as of December 31, 2018 and 2017, by accounting designation (e.g., 
whether the derivatives were designated in qualifying hedge accounting relationships or not) and contract type.

Free-standing derivative receivables and payables(a)

December 31, 2018
(in millions)

Trading assets and
liabilities

Interest rate

Credit

Foreign exchange

Equity

Commodity

Total fair value of trading
assets and liabilities

December 31, 2017
(in millions)

Trading assets and
liabilities

Interest rate

Credit

Foreign exchange

Equity

Commodity

Total fair value of trading
assets and liabilities

Gross derivative receivables

Gross derivative payables

Not
designated
as hedges

Designated as
hedges

Total
derivative
receivables

Net 
derivative 
receivables(b)

Not
designated
as hedges

Designated
as hedges

Total
derivative
payables

Net 
derivative 
payables(b)

$ 267,871

$

20,095

167,057

49,285

20,223

833

—

628

—

247

$ 268,704

$

23,214

$ 242,782

$

20,095

167,685

49,285

20,470

612

20,276

13,450

164,392

9,946

6,991

51,195

22,297

—

—

825

—

121

$ 242,782

$

20,276

165,217

51,195

22,418

7,784

1,667

12,785

10,161

9,372

$ 524,531

$

1,708

$ 526,239

$

54,213

$ 500,942

$

946

$ 501,888

$ 41,769

Gross derivative receivables

Gross derivative payables

Not
designated
as hedges

Designated as
hedges

Total
derivative
receivables

Net 
derivative 
receivables(b)

Not
designated
as hedges

Designated
as hedges

Total
derivative
payables

Net 
derivative 
payables(b)

$ 314,962 (c) $

1,030 (c) $ 315,992

$

24,673

$ 284,433 (c) $

3 (c) $ 284,436

$

23,205

159,740

40,040

20,066

—

491

—

19

23,205

160,231

40,040

20,085

869

23,252

16,151

154,601

7,882

6,948

45,395

21,498

—

1,221

—

403

23,252

155,822

45,395

21,901

7,129

1,299

12,473

9,192

7,684

$ 558,013 (c) $

1,540 (c) $ 559,553

$

56,523

$ 529,179 (c) $

1,627 (c) $ 530,806

$ 37,777

(a)  Balances exclude structured notes for which the fair value option has been elected. Refer to Note 3 for further information.
(b)  As permitted under U.S. GAAP, the Firm has elected to net derivative receivables and derivative payables and the related cash collateral receivables and 

payables when a legally enforceable master netting agreement exists.

(c)  The prior period amounts have been revised to conform with the current period presentation.

188

JPMorgan Chase & Co./2018 Form 10-K

Derivatives netting
The following tables present, as of December 31, 2018 and 2017, gross and net derivative receivables and payables by 
contract and settlement type. Derivative receivables and payables, as well as the related cash collateral from the same 
counterparty, have been netted on the Consolidated balance sheets where the Firm has obtained an appropriate legal opinion 
with respect to the master netting agreement. Where such a legal opinion has not been either sought or obtained, amounts are 
not eligible for netting on the Consolidated balance sheets, and those derivative receivables and payables are shown separately 
in the tables below. 
In addition to the cash collateral received and transferred that is presented on a net basis with derivative receivables and 
payables, the Firm receives and transfers additional collateral (financial instruments and cash). These amounts mitigate 
counterparty credit risk associated with the Firm’s derivative instruments, but are not eligible for net presentation: 
•  collateral that consists of non-cash financial instruments (generally U.S. government and agency securities and other G7 
government securities) and cash collateral held at third party custodians, which are shown separately as “Collateral not 
nettable on the Consolidated balance sheets” in the tables below, up to the fair value exposure amount. 

•  the amount of collateral held or transferred that exceeds the fair value exposure at the individual counterparty level, as of 

the date presented, which is excluded from the tables below; and 

•  collateral held or transferred that relates to derivative receivables or payables where an appropriate legal opinion has not 
been either sought or obtained with respect to the master netting agreement, which is excluded from the tables below. 

December 31, (in millions)

U.S. GAAP nettable derivative receivables

Interest rate contracts:

OTC

OTC–cleared

Exchange-traded(a)

2018

Amounts
netted on the
Consolidated
balance sheets

Gross
derivative
receivables

Net
derivative
receivables

Gross
derivative
receivables

2017

Amounts
netted on the
Consolidated
balance sheets

Net
derivative 
receivables

$

258,227 $ (239,498)

$

18,729

$ 305,569

$ (284,917)

$ 20,652

6,404

322

(5,856)

(136)

548

186

6,531

185

(6,318)

(84)

213

101

Total interest rate contracts

264,953

(245,490)

19,463

312,285

(291,319)

20,966

Credit contracts:

OTC

OTC–cleared

Total credit contracts

Foreign exchange contracts:

OTC

OTC–cleared

Exchange-traded(a)

12,648

(12,261)

7,267

(7,222)

19,915

(19,483)

387

45

432

15,390

7,225

22,615

(15,165)

(7,170)

(22,335)

225

55

280

163,862

(153,988)

9,874

155,289

(142,420)

12,869

235

32

(226)

(21)

9

11

1,696

141

(1,654)

(7)

42

134

Total foreign exchange contracts

164,129

(154,235)

9,894

157,126

(144,081)

13,045

Equity contracts:

OTC

Exchange-traded(a)

Total equity contracts

Commodity contracts:

OTC

Exchange-traded(a)

Total commodity contracts

26,178

18,876

45,054

(23,879)

(15,460)

(39,339)

7,448

8,815

(5,261)

(8,218)

16,263

(13,479)

2,299

3,416

5,715

2,187

597

2,784

22,024

14,188

36,212

(19,917)

(12,241)

(32,158)

2,107

1,947

4,054

7,204 (e)

8,854

(4,436)

(8,701)

2,768 (e)

153

16,058 (e)

(13,137)

2,921 (e)

Derivative receivables with appropriate legal opinion

510,314

(472,026)

38,288 (d)

544,296 (e)

(503,030)

41,266 (d)(e)

Derivative receivables where an appropriate legal
opinion has not been either sought or obtained

Total derivative receivables recognized on the

Consolidated balance sheets

Collateral not nettable on the Consolidated balance 

sheets(b)(c)

Net amounts

15,925

15,925

15,257 (e)

15,257 (e)

$

526,239

$

54,213

$ 559,553

(13,046)

$

41,167

$ 56,523

(13,363)

$ 43,160

JPMorgan Chase & Co./2018 Form 10-K

189

Notes to consolidated financial statements

December 31, (in millions)

U.S. GAAP nettable derivative payables

Interest rate contracts:

OTC

OTC–cleared

Exchange-traded(a)

2018

Amounts
netted on the
Consolidated
balance sheets

Gross
derivative
payables

Net
derivative
payables

Gross
derivative
payables

2017

Amounts
netted on the
Consolidated
balance sheets

Net
derivative 
payables

$

233,404 $ (228,369)

$

5,035

$ 276,960

$ (271,294)

$ 5,666

7,163

210

(6,494)

(135)

669

75

6,004

127

(5,928)

(84)

76

43

Total interest rate contracts

240,777

(234,998)

5,779

283,091

(277,306)

5,785

Credit contracts:

OTC

OTC–cleared

Total credit contracts

Foreign exchange contracts:

OTC

OTC–cleared

Exchange-traded(a)

13,412

(11,895)

6,716

(6,714)

20,128

(18,609)

1,517

2

1,519

16,194

6,801

22,995

(15,170)

1,024

(6,784)

17

(21,954)

1,041

160,930

(152,161)

8,769

150,966

(141,789)

9,177

274

16

(268)

(3)

6

13

1,555

98

(1,553)

(7)

2

91

Total foreign exchange contracts

161,220

(152,432)

8,788

152,619

(143,349)

9,270

Equity contracts:

OTC

Exchange-traded(a)

Total equity contracts

Commodity contracts:

OTC

Exchange-traded(a)

Total commodity contracts

29,437

16,285

45,722

(25,544)

(15,490)

(41,034)

8,930

8,259

(4,838)

(8,208)

17,189

(13,046)

3,893

795

4,688

4,092

51

4,143

28,193

12,720

40,913

(23,969)

(12,234)

(36,203)

4,224

486

4,710

7,697 (e)

8,870

(5,508)

(8,709)

2,189 (e)

161

16,567 (e)

(14,217)

2,350 (e)

Derivative payables with appropriate legal opinion

485,036

(460,119)

24,917 (d)

516,185 (e)

(493,029)

23,156 (d)(e)

Derivative payables where an appropriate legal
opinion has not been either sought or obtained

Total derivative payables recognized on the

Consolidated balance sheets

Collateral not nettable on the Consolidated balance 

sheets(b)(c)

Net amounts

16,852

16,852

14,621 (e)

14,621 (e)

$

501,888

$

41,769

$ 530,806

(4,449)

$

37,320

$ 37,777

(4,180)

$ 33,597

(a)  Exchange-traded derivative balances that relate to futures contracts are settled daily.
(b)  Represents liquid security collateral as well as cash collateral held at third-party custodians related to derivative instruments where an appropriate legal 
opinion has been obtained. For some counterparties, the collateral amounts of financial instruments may exceed the derivative receivables and derivative 
payables balances. Where this is the case, the total amount reported is limited to the net derivative receivables and net derivative payables balances with 
that counterparty.

(c)  Derivative collateral relates only to OTC and OTC-cleared derivative instruments.
(d)  Net derivatives receivable included cash collateral netted of $55.2 billion and $55.5 billion at December 31, 2018 and 2017, respectively. Net derivatives 
payable included cash collateral netted of $43.3 billion and $45.5 billion at December 31, 2018 and 2017, respectively. Derivative cash collateral relates 
to OTC and OTC-cleared derivative instruments.

(e)  The prior period amounts have been revised to conform with the current period presentation.

190

JPMorgan Chase & Co./2018 Form 10-K

Liquidity risk and credit-related contingent features 
In addition to the specific market risks introduced by each 
derivative contract type, derivatives expose JPMorgan 
Chase to credit risk — the risk that derivative counterparties 
may fail to meet their payment obligations under the 
derivative contracts and the collateral, if any, held by the 
Firm proves to be of insufficient value to cover the payment 
obligation. It is the policy of JPMorgan Chase to actively 
pursue, where possible, the use of legally enforceable 
master netting arrangements and collateral agreements to 
mitigate derivative counterparty credit risk. The amount of 
derivative receivables reported on the Consolidated balance 
sheets is the fair value of the derivative contracts after 
giving effect to legally enforceable master netting 
agreements and cash collateral held by the Firm.

While derivative receivables expose the Firm to credit risk, 
derivative payables expose the Firm to liquidity risk, as the 
derivative contracts typically require the Firm to post cash 
or securities collateral with counterparties as the fair value 

of the contracts moves in the counterparties’ favor or upon 
specified downgrades in the Firm’s and its subsidiaries’ 
respective credit ratings. Certain derivative contracts also 
provide for termination of the contract, generally upon a 
downgrade of either the Firm or the counterparty, at the 
fair value of the derivative contracts. The following table 
shows the aggregate fair value of net derivative payables 
related to OTC and OTC-cleared derivatives that contain 
contingent collateral or termination features that may be 
triggered upon a ratings downgrade, and the associated 
collateral the Firm has posted in the normal course of 
business, at December 31, 2018 and 2017.

OTC and OTC-cleared derivative payables containing
downgrade triggers
December 31, (in millions)

2018

2017

Aggregate fair value of net derivative payables

$

9,396 $ 11,916

Collateral posted

8,907

9,973

The following table shows the impact of a single-notch and two-notch downgrade of the long-term issuer ratings of JPMorgan 
Chase & Co. and its subsidiaries, predominantly JPMorgan Chase Bank, National Association (“JPMorgan Chase Bank, N.A.”), at 
December 31, 2018 and 2017, related to OTC and OTC-cleared derivative contracts with contingent collateral or termination 
features that may be triggered upon a ratings downgrade. Derivatives contracts generally require additional collateral to be 
posted or terminations to be triggered when the predefined threshold rating is breached. A downgrade by a single rating 
agency that does not result in a rating lower than a preexisting corresponding rating provided by another major rating agency 
will generally not result in additional collateral (except in certain instances in which additional initial margin may be required 
upon a ratings downgrade), nor in termination payments requirements. The liquidity impact in the table is calculated based 
upon a downgrade below the lowest current rating of the rating agencies referred to in the derivative contract. 

Liquidity impact of downgrade triggers on OTC and OTC-cleared derivatives

December 31, (in millions)

Amount of additional collateral to be posted upon downgrade(a)

Amount required to settle contracts with termination triggers upon downgrade(b)

2018

2017

Single-notch
downgrade

Two-notch
downgrade

Single-notch
downgrade

Two-notch
downgrade

$

76 $

172

$

947

764

79 $

320

1,989

650

(a)  Includes the additional collateral to be posted for initial margin.
(b)  Amounts represent fair values of derivative payables, and do not reflect collateral posted.

Derivatives executed in contemplation of a sale of the underlying financial asset
In certain instances the Firm enters into transactions in which it transfers financial assets but maintains the economic exposure 
to the transferred assets by entering into a derivative with the same counterparty in contemplation of the initial transfer. The 
Firm generally accounts for such transfers as collateralized financing transactions as described in Note 11, but in limited 
circumstances they may qualify to be accounted for as a sale and a derivative under U.S. GAAP. The amount of such transfers 
accounted for as a sale where the associated derivative was outstanding at December 31, 2018 was not material, and there 
were no such transfers at December 31, 2017.

JPMorgan Chase & Co./2018 Form 10-K

191

Notes to consolidated financial statements

Impact of derivatives on the Consolidated statements of income
The following tables provide information related to gains and losses recorded on derivatives based on their hedge accounting 
designation or purpose. 

Fair value hedge gains and losses 
The following tables present derivative instruments, by contract type, used in fair value hedge accounting relationships, as well 
as pre-tax gains/(losses) recorded on such derivatives and the related hedged items for the years ended December 31, 2018, 
2017 and 2016, respectively. The Firm includes gains/(losses) on the hedging derivative in the same line item in the 
Consolidated statements of income as the related hedged item. 

Year ended December 31, 2018
(in millions)

Derivatives

Hedged items

Income
statement
impact

Amortization
approach

Changes in fair
value

Gains/(losses) recorded in income

Income statement impact of 
excluded components(f)

OCI impact

Derivatives - 
Gains/(losses) 
recorded in OCI(g)

Contract type

Interest rate(a)(b)

Foreign exchange(c)

Commodity(d)

Total

Year ended December 31, 2017
(in millions)

Contract type

Interest rate(a)(b)

Foreign exchange(c)

Commodity(d)

Total

Year ended December 31, 2016
(in millions)

Contract type

Interest rate(a)(b)

Foreign exchange(c)

Commodity(d)

Total

$

$

$

$

$

$

(1,145) $

1,782 $

1,092

789

(616)

(754)

637

476

35

$

— $

(566)

—

$

623

476

26

736 $

412 $

1,148

$

(566) $

1,125

$

—

(140)

—

(140)

Gains/(losses) recorded in income

Income statement impact due to:

Derivatives

Hedged items

Income
statement
impact

Hedge 
ineffectiveness(e)

Excluded 
components(f)

(481) $

1,359 $

878

$

(18) $

(3,509)

(1,275)

3,507

1,348

(2)

73

(5,265) $

6,214 $

949

$

—

29

11 $

896

(2)

44

938

Gains/(losses) recorded in income

Income statement impact due to:

Derivatives

Hedged items

Income
statement
impact

Hedge 
ineffectiveness(e)

Excluded 
components(f)

(482) $

1,338 $

2,435

(536)

(2,261)

586

$

856

174

50

1,417 $

(337) $

1,080

$

6 $

—

(9)

(3) $

850

174

59

1,083

(a)  Primarily consists of hedges of the benchmark (e.g., London Interbank Offered Rate (“LIBOR”)) interest rate risk of fixed-rate long-term debt and AFS 

securities. Gains and losses were recorded in net interest income. 

(b)  Excludes the amortization expense associated with the inception hedge accounting adjustment applied to the hedged item. This expense is recorded in net 
interest income and substantially offsets the income statement impact of the excluded components. Also excludes the accrual of interest on interest rate 
swaps and the related hedged items.

(c)  Primarily consists of hedges of the foreign currency risk of long-term debt and AFS securities for changes in spot foreign currency rates. Gains and losses 
related to the derivatives and the hedged items due to changes in foreign currency rates and the income statement impact of excluded components were 
recorded primarily in principal transactions revenue and net interest income.

(d)  Consists of overall fair value hedges of physical commodities inventories that are generally carried at the lower of cost or net realizable value (net 

realizable value approximates fair value). Gains and losses were recorded in principal transactions revenue.

(e)  Hedge ineffectiveness is the amount by which the gain or loss on the designated derivative instrument does not exactly offset the gain or loss on the 

hedged item attributable to the hedged risk.

(f)  The assessment of hedge effectiveness excludes certain components of the changes in fair values of the derivatives and hedged items such as forward 

points on foreign exchange forward contracts, time values and cross-currency basis spreads. Under the new hedge accounting guidance, the initial amount 
of the excluded components may be amortized into income over the life of the derivative, or changes in fair value may be recognized in current period 
earnings.

(g)  Represents the change in value of amounts excluded from the assessment of effectiveness under the amortization approach, predominantly cross-currency 

basis spreads. The amount excluded at inception of the hedge is recognized in earnings over the life of the derivative.

192

JPMorgan Chase & Co./2018 Form 10-K

As of December 31, 2018, the following amounts were recorded on the Consolidated balance sheets related to certain 
cumulative fair value hedge basis adjustments that are expected to reverse through the income statement in future periods as 
an adjustment to yield. 

December 31, 2018
(in millions)

Assets

Investment securities - AFS

Liabilities

Long-term debt

Beneficial interests issued by consolidated VIEs

Cumulative amount of fair value hedging adjustments
included in the carrying amount of hedged items:

Carrying amount 
of the hedged 
items(a)(b)

Active hedging
relationships

Discontinued 
hedging 
relationships(d)

Total

$

$

55,313 (c) $

(1,105) $

381 $

(724)

139,915

$

6,987

141 $

—

8 $

(33)

149

(33)

(a)  Excludes physical commodities with a carrying value of $6.8 billion to which the Firm applies fair value hedge accounting. As a result of the application of 
hedge accounting, these inventories are carried at fair value, thus recognizing unrealized gains and losses in current periods. Given the Firm exits these 
positions at fair value, there is no incremental impact to net income in future periods.

(b)  Excludes hedged items where only foreign currency risk is the designated hedged risk, as basis adjustments related to foreign currency hedges will not 

reverse through the income statement in future periods. The carrying amount excluded for available-for-sale securities is $14.6 billion and for long-term 
debt is $7.3 billion.

(c)  Carrying amount represents the amortized cost.
(d)  Represents hedged items no longer designated in qualifying fair value hedging relationships for which an associated basis adjustment exists at the balance 

sheet date. 

JPMorgan Chase & Co./2018 Form 10-K

193

Notes to consolidated financial statements

Cash flow hedge gains and losses 
The following tables present derivative instruments, by contract type, used in cash flow hedge accounting relationships, and 
the pre-tax gains/(losses) recorded on such derivatives, for the years ended December 31, 2018, 2017 and 2016, 
respectively. The Firm includes the gain/(loss) on the hedging derivative in the same line item in the Consolidated statements 
of income as the change in cash flows on the related hedged item. 

Year ended December 31, 2018
(in millions)

Contract type

Interest rate(a)

Foreign exchange(b)

Total

Year ended December 31, 2017
(in millions)

Contract type

Interest rate(a)

Foreign exchange(b)

Total

Year ended December 31, 2016
(in millions)

Contract type

Interest rate(a)

Foreign exchange(b)

Total

Derivatives gains/(losses) recorded in income and other
comprehensive income/(loss)

Amounts
reclassified from
AOCI to income

Amounts recorded
in OCI

Total change 
in OCI 
for period

44 $

(26)

18 $

(44) $

(201)

(245) $

(88)

(175)

(263)

Derivatives gains/(losses) recorded in income and other
comprehensive income/(loss)

Amounts
reclassified from
AOCI to income

Amounts recorded 
in OCI(c)

Total change
in OCI
for period

(17) $

(117)

(134) $

12 $

135

147 $

29

252

281

Derivatives gains/(losses) recorded in income and other
comprehensive income/(loss)

Amounts
reclassified from
AOCI to income

Amounts recorded 
in OCI(c)

Total change
in OCI
for period

(74) $

(286)

(360) $

(55) $

(395)

(450) $

19

(109)

(90)

$

$

$

$

$

$

(a)  Primarily consists of benchmark interest rate hedges of LIBOR-indexed floating-rate assets and floating-rate liabilities. Gains and losses were recorded in 

net interest income.

(b)  Primarily consists of hedges of the foreign currency risk of non-U.S. dollar-denominated revenue and expense. The income statement classification of gains 

and losses follows the hedged item – primarily noninterest revenue and compensation expense.

(c)  Represents the effective portion of changes in value of the related hedging derivative. Hedge ineffectiveness is the amount by which the cumulative gain or 
loss on the designated derivative instrument exceeds the present value of the cumulative expected change in cash flows on the hedged item attributable to 
the hedged risk. The Firm did not recognize any ineffectiveness on cash flow hedges during 2017 and 2016.

The Firm did not experience any forecasted transactions that failed to occur for the years ended 2018, 2017 and 2016.

Over the next 12 months, the Firm expects that approximately $(74) million (after-tax) of net losses recorded in AOCI at 
December 31, 2018, related to cash flow hedges will be recognized in income. For cash flow hedges that have been 
terminated, the maximum length of time over which the derivative results recorded in AOCI will be recognized in earnings is 
approximately six years, corresponding to the timing of the originally hedged forecasted cash flows. For open cash flow 
hedges, the maximum length of time over which forecasted transactions are hedged is approximately six years. The Firm’s 
longer-dated forecasted transactions relate to core lending and borrowing activities. 

194

JPMorgan Chase & Co./2018 Form 10-K

Net investment hedge gains and losses 
The following table presents hedging instruments, by contract type, that were used in net investment hedge accounting 
relationships, and the pre-tax gains/(losses) recorded on such instruments for the years ended December 31, 2018, 2017 and 
2016.

Year ended December 31,
(in millions)

Foreign exchange derivatives

2018

2017

2016

Amounts 
recorded in 
income(a)(b)
$11

Amounts 
recorded in 
OCI   

$1,219

Amounts 
recorded in 
income(a)(b)(c)
$(152)

Amounts 
recorded in
OCI(d)
$(1,244)

Amounts 
recorded in 
income(a)(b)(c)
$(280)

Amounts 
recorded in
OCI(d)
$262

(a)  Certain components of hedging derivatives are permitted to be excluded from the assessment of hedge effectiveness, such as forward points on foreign 

exchange forward contracts. The Firm elects to record changes in fair value of these amounts directly in other income.

(b)  Excludes amounts reclassified from AOCI to income on the sale or liquidation of hedged entities. For additional information, refer to Note 23.
(c)  The prior period amounts have been revised to conform with the current period presentation.
(d)  Represents the effective portion of changes in value of the related hedging derivative. The Firm did not recognize any ineffectiveness on net investment 

hedges directly in income during 2017 and 2016.

Gains and losses on derivatives used for specified risk 
management purposes 
The following table presents pre-tax gains/(losses) recorded 
on a limited number of derivatives, not designated in hedge 
accounting relationships, that are used to manage risks 
associated with certain specified assets and liabilities, 
including certain risks arising from the mortgage pipeline, 
warehouse loans, MSRs, wholesale lending exposures, and 
foreign currency denominated assets and liabilities. 

Year ended December 31, 
(in millions)

2018

2017

2016

Derivatives gains/(losses) 
recorded in income

Contract type
Interest rate(a)
Credit(b)
Foreign exchange(c)
Total

$

$

79

(21)

117

175

$

331

$ 1,174

(74)
(107) (d)
150 (d) $

(282)
(20) (d)
872 (d)

$

(a)  Primarily represents interest rate derivatives used to hedge the 

interest rate risk inherent in the mortgage pipeline, warehouse loans 
and MSRs, as well as written commitments to originate warehouse 
loans. Gains and losses were recorded predominantly in mortgage fees 
and related income.

(b)  Relates to credit derivatives used to mitigate credit risk associated 

with lending exposures in the Firm’s wholesale businesses. These 
derivatives do not include credit derivatives used to mitigate 
counterparty credit risk arising from derivative receivables, which is 
included in gains and losses on derivatives related to market-making 
activities and other derivatives. Gains and losses were recorded in 
principal transactions revenue.

(c)  Primarily relates to derivatives used to mitigate foreign exchange risk 
of specified foreign currency-denominated assets and liabilities. Gains 
and losses were recorded in principal transactions revenue.
(d)  The prior period amounts have been revised to conform with the 

current period presentation.

Gains and losses on derivatives related to market-making 
activities and other derivatives 
The Firm makes markets in derivatives in order to meet the 
needs of customers and uses derivatives to manage certain 
risks associated with net open risk positions from its 
market-making activities, including the counterparty credit 
risk arising from derivative receivables. All derivatives not 
included in the hedge accounting or specified risk 
management categories above are included in this category. 
Gains and losses on these derivatives are primarily recorded 
in principal transactions revenue. Refer to Note 6 for 
information on principal transactions revenue. 

Credit derivatives 
Credit derivatives are financial instruments whose value is 
derived from the credit risk associated with the debt of a 
third-party issuer (the reference entity) and which allow 
one party (the protection purchaser) to transfer that risk to 
another party (the protection seller). Credit derivatives 
expose the protection purchaser to the creditworthiness of 
the protection seller, as the protection seller is required to 
make payments under the contract when the reference 
entity experiences a credit event, such as a bankruptcy, a 
failure to pay its obligation or a restructuring. The seller of 
credit protection receives a premium for providing 
protection but has the risk that the underlying instrument 
referenced in the contract will be subject to a credit event. 

The Firm is both a purchaser and seller of protection in the 
credit derivatives market and uses these derivatives for two 
primary purposes. First, in its capacity as a market-maker, 
the Firm actively manages a portfolio of credit derivatives 
by purchasing and selling credit protection, predominantly 
on corporate debt obligations, to meet the needs of 
customers. Second, as an end-user, the Firm uses credit 
derivatives to manage credit risk associated with lending 
exposures (loans and unfunded commitments) and 
derivatives counterparty exposures in the Firm’s wholesale 
businesses, and to manage the credit risk arising from 
certain financial instruments in the Firm’s market-making 
businesses. Following is a summary of various types of 
credit derivatives. 

JPMorgan Chase & Co./2018 Form 10-K

195

Notes to consolidated financial statements

Credit default swaps 
Credit derivatives may reference the credit of either a single 
reference entity (“single-name”) or a broad-based index. 
The Firm purchases and sells protection on both single- 
name and index-reference obligations. Single-name CDS and 
index CDS contracts are either OTC or OTC-cleared 
derivative contracts. Single-name CDS are used to manage 
the default risk of a single reference entity, while index CDS 
contracts are used to manage the credit risk associated with 
the broader credit markets or credit market segments. Like 
the S&P 500 and other market indices, a CDS index consists 
of a portfolio of CDS across many reference entities. New 
series of CDS indices are periodically established with a new 
underlying portfolio of reference entities to reflect changes 
in the credit markets. If one of the reference entities in the 
index experiences a credit event, then the reference entity 
that defaulted is removed from the index. CDS can also be 
referenced against specific portfolios of reference names or 
against customized exposure levels based on specific client 
demands: for example, to provide protection against the 
first $1 million of realized credit losses in a $10 million 
portfolio of exposure. Such structures are commonly known 
as tranche CDS. 

For both single-name CDS contracts and index CDS 
contracts, upon the occurrence of a credit event, under the 
terms of a CDS contract neither party to the CDS contract 
has recourse to the reference entity. The protection 
purchaser has recourse to the protection seller for the 
difference between the face value of the CDS contract and 
the fair value of the reference obligation at settlement of 
the credit derivative contract, also known as the recovery 
value. The protection purchaser does not need to hold the 
debt instrument of the underlying reference entity in order 
to receive amounts due under the CDS contract when a 
credit event occurs. 

Credit-related notes 
A credit-related note is a funded credit derivative where the 
issuer of the credit-related note purchases from the note 
investor credit protection on a reference entity or an index. 
Under the contract, the investor pays the issuer the par 
value of the note at the inception of the transaction, and in 
return, the issuer pays periodic payments to the investor, 
based on the credit risk of the referenced entity. The issuer 
also repays the investor the par value of the note at 
maturity unless the reference entity (or one of the entities 
that makes up a reference index) experiences a specified 
credit event. If a credit event occurs, the issuer is not 
obligated to repay the par value of the note, but rather, the 
issuer pays the investor the difference between the par 
value of the note and the fair value of the defaulted 
reference obligation at the time of settlement. Neither party 
to the credit-related note has recourse to the defaulting 
reference entity.

The following tables present a summary of the notional 
amounts of credit derivatives and credit-related notes the 
Firm sold and purchased as of December 31, 2018 and 
2017. Upon a credit event, the Firm as a seller of protection 
would typically pay out only a percentage of the full 
notional amount of net protection sold, as the amount 
actually required to be paid on the contracts takes into 
account the recovery value of the reference obligation at 
the time of settlement. The Firm manages the credit risk on 
contracts to sell protection by purchasing protection with 
identical or similar underlying reference entities. Other 
purchased protection referenced in the following tables 
includes credit derivatives bought on related, but not 
identical, reference positions (including indices, portfolio 
coverage and other reference points) as well as protection 
purchased through credit-related notes. 

196

JPMorgan Chase & Co./2018 Form 10-K

The Firm does not use notional amounts of credit derivatives as the primary measure of risk management for such derivatives, 
because the notional amount does not take into account the probability of the occurrence of a credit event, the recovery value 
of the reference obligation, or related cash instruments and economic hedges, each of which reduces, in the Firm’s view, the 
risks associated with such derivatives. 

Total credit derivatives and credit-related notes

December 31, 2018 (in millions)

Credit derivatives

Credit default swaps

Other credit derivatives(a)

Total credit derivatives

Credit-related notes

Total

December 31, 2017 (in millions)

Credit derivatives

Credit default swaps

Other credit derivatives(a)

Total credit derivatives

Credit-related notes

Total

Maximum payout/Notional amount

Protection
sold

Protection purchased 
with identical 
underlyings(b)

Net protection 
(sold)/
purchased(c)

Other 
protection 
purchased(d)

$

(697,220)

$

707,282

$

10,062 $

(41,244)

(738,464)

—

42,484

749,766

—

1,240

11,302

—

4,053

8,488

12,541

8,425

$

(738,464)

$

749,766

$

11,302 $

20,966

Maximum payout/Notional amount

Protection
sold

Protection purchased 
with identical 
underlyings(b)

Net protection 
(sold)/
purchased(c)

Other 
protection 
purchased(d)

$

(690,224)

$

702,098

$

11,874 $

5,045

(54,157)

(744,381)

(18)

59,158

761,256

—

5,001

16,875

(18)

11,747

16,792

7,915

$

(744,399)

$

761,256

$

16,857 $

24,707

(a)  Other credit derivatives largely consists of credit swap options.
(b)  Represents the total notional amount of protection purchased where the underlying reference instrument is identical to the reference instrument on 

protection sold; the notional amount of protection purchased for each individual identical underlying reference instrument may be greater or lower than 
the notional amount of protection sold.

(c)  Does not take into account the fair value of the reference obligation at the time of settlement, which would generally reduce the amount the seller of 

protection pays to the buyer of protection in determining settlement value. 

(d)  Represents protection purchased by the Firm on referenced instruments (single-name, portfolio or index) where the Firm has not sold any protection on 

the identical reference instrument.

The following tables summarize the notional amounts by the ratings, maturity profile, and total fair value, of credit derivatives 
and credit-related notes as of December 31, 2018 and 2017, where JPMorgan Chase is the seller of protection. The maturity 
profile is based on the remaining contractual maturity of the credit derivative contracts. The ratings profile is based on the 
rating of the reference entity on which the credit derivative contract is based. The ratings and maturity profile of credit 
derivatives and credit-related notes where JPMorgan Chase is the purchaser of protection are comparable to the profile 
reflected below. 

Protection sold – credit derivatives and credit-related notes ratings(a)/maturity profile
December 31, 2018
(in millions)

Total notional
amount

1–5 years

>5 years

<1 year

Fair value of 
receivables(b)

Fair value of 
payables(b)

Net fair
value

Risk rating of reference entity

Investment-grade

$ (115,443)

$ (402,325)

$ (43,611)

Noninvestment-grade

(45,897)

(119,348)

(11,840)

Total

$ (161,340)

$ (521,673)

$ (55,451)

$

$

(561,379)

(177,085)

(738,464)

$

$

5,720

4,719

10,439

$

$

(2,791)

$ 2,929

(5,660)

(941)

(8,451)

$ 1,988

December 31, 2017
(in millions)

Risk rating of reference entity

<1 year

1–5 years

>5 years

Total notional
amount

Fair value of 
receivables(b)

Fair value of 
payables(b)

Net fair
value

Investment-grade

$ (159,286)

$ (319,726)

$ (39,429)

Noninvestment-grade

(73,394)

(134,125)

(18,439)

Total

$ (232,680)

$ (453,851)

$ (57,868)

$

$

(518,441)

(225,958)

(744,399)

$

$

8,516

7,407

15,923

$

$

(1,134)

$ 7,382

(5,313)

2,094

(6,447)

$ 9,476

(a)  The ratings scale is primarily based on external credit ratings defined by S&P and Moody’s.
(b)  Amounts are shown on a gross basis, before the benefit of legally enforceable master netting agreements and cash collateral received by the Firm. 

JPMorgan Chase & Co./2018 Form 10-K

197

Notes to consolidated financial statements

Note 6 – Noninterest revenue and noninterest expense
The Firm records noninterest revenue from certain 
contracts with customers under ASC 606, Revenue from 
Contracts with Customers, in investment banking fees, 
deposit-related fees, asset management, administration, 
and commissions, and components of card income. 
Contracts in the scope of ASC 606 are often terminable on 
demand and the Firm has no remaining obligation to deliver 
future services. For arrangements with a fixed term, the 
Firm may commit to deliver services in the future. Revenue 
associated with these remaining performance obligations 
typically depends on the occurrence of future events or 
underlying asset values, and is not recognized until the 
outcome of those events or values are known.   

The adoption of the revenue recognition guidance in the 
first quarter of 2018, required gross presentation of certain 
costs previously offset against revenue, predominantly 
associated with certain distribution costs (previously offset 
against asset management, administration and 
commissions), with the remainder associated with certain 
underwriting costs (previously offset against investment 
banking fees). Adoption of the guidance did not result in 
any material changes in the timing of revenue recognition. 
This guidance was adopted retrospectively and, accordingly, 
prior period amounts were revised, which resulted in an 
increase in both noninterest revenue and noninterest 
expense. The Firm did not apply any practical expedients. 
For additional information, refer to Note 1.

Investment banking fees 
This revenue category includes debt and equity 
underwriting and advisory fees. As an underwriter, the Firm 
helps clients raise capital via public offering and private 
placement of various types of debt and equity instruments. 
Underwriting fees are primarily based on the issuance price 
and quantity of the underlying instruments, and are 
recognized as revenue typically upon execution of the 
client’s transaction. The Firm also manages and syndicates 
loan arrangements. Credit arrangement and syndication 
fees, included within debt underwriting fees, are recorded 
as revenue after satisfying certain retention, timing and 
yield criteria. 
The Firm also provides advisory services, by assisting its 
clients with mergers and acquisitions, divestitures, 
restructuring and other complex transactions. Advisory fees 
are recognized as revenue typically upon execution of the 
client’s transaction. 

Year ended December 31,
(in millions)

2018

2017

2016

Underwriting

Equity

Debt

Total underwriting

Advisory

$ 1,684

$ 1,466

$ 1,200

3,347

5,031

2,519

3,802

5,268

2,144

3,277

4,477

2,095

Total investment banking fees

$ 7,550

$ 7,412

$ 6,572

Investment banking fees are earned primarily by CIB. Refer 
to Note 31 for segment results.

Principal transactions 
Principal transactions revenue is driven by many factors, 
including the bid-offer spread, which is the difference 
between the price at which the Firm is willing to buy a 
financial or other instrument and the price at which the 
Firm is willing to sell that instrument. It also consists of the 
realized (as a result of the sale of instruments, closing out 
or termination of transactions, or interim cash payments) 
and unrealized (as a result of changes in valuation) gains 
and losses on financial and other instruments (including 
those accounted for under the fair value option) primarily 
used in client-driven market-making activities and on 
private equity investments. In connection with its client-
driven market-making activities, the Firm transacts in debt 
and equity instruments, derivatives and commodities 
(including physical commodities inventories and financial 
instruments that reference commodities). 
Principal transactions revenue also includes certain realized 
and unrealized gains and losses related to hedge accounting 
and specified risk-management activities, including: (a) 
certain derivatives designated in qualifying hedge 
accounting relationships (primarily fair value hedges of 
commodity and foreign exchange risk), (b) certain 
derivatives used for specific risk management purposes, 
primarily to mitigate credit risk and foreign exchange risk, 
and (c) other derivatives. For further information on the 
income statement classification of gains and losses from 
derivatives activities, refer to Note 5.
In the financial commodity markets, the Firm transacts in 
OTC derivatives (e.g., swaps, forwards, options) and ETD 
that reference a wide range of underlying commodities. In 
the physical commodity markets, the Firm primarily 
purchases and sells precious and base metals and may hold 
other commodities inventories under financing and other 
arrangements with clients. 
The following table presents all realized and unrealized 
gains and losses recorded in principal transactions revenue. 
This table excludes interest income and interest expense on 
trading assets and liabilities, which are an integral part of 
the overall performance of the Firm’s client-driven market-
making activities. Refer to Note 7 for further information on 
interest income and interest expense. Trading revenue is 
presented primarily by instrument type. The Firm’s client-
driven market-making businesses generally utilize a variety 
of instrument types in connection with their market-making 
and related risk-management activities; accordingly, the 
trading revenue presented in the table below is not 
representative of the total revenue of any individual line of 
business.

198

JPMorgan Chase & Co./2018 Form 10-K

Year ended December 31,
(in millions)

Trading revenue by instrument

2018

2017

2016

Year ended December 31, 
(in millions)

Asset management fees

2018

2017

2016

type

Interest rate

Credit

Foreign exchange

Equity

Commodity

Total trading revenue

Private equity gains

Investment management fees(a)

$ 10,768

$ 10,434

$ 9,636

$

1,961

$

2,479

$

2,325

1,395

3,222

4,924

906

1,329

2,746

3,873

661

2,096

2,827

2,994

1,067

All other asset management fees(b)

270

296

Total asset management fees

11,038

10,730

Total administration fees(c)

2,179

2,029

Commissions and other fees

12,408

11,088

11,309

Brokerage commissions(d)

(349)

259

257

All other commissions and fees

2,505

1,396

3,901

2,239

1,289

3,528

338

9,974

1,915

2,151

1,324

3,475

Principal transactions

$ 12,059

$ 11,347

$ 11,566

Principal transactions revenue is earned primarily by CIB. 
Refer to Note 31 for segment results.

Lending- and deposit-related fees 
Lending-related fees include fees earned from loan 
commitments, standby letters of credit, financial 
guarantees, and other loan-servicing activities. Deposit-
related fees include fees earned in lieu of compensating 
balances, and fees earned from performing cash 
management activities and other deposit account services. 
Lending- and deposit-related fees in this revenue category 
are recognized over the period in which the related service 
is provided. 

Year ended December 31, (in millions)

2018

2017

2016

Lending-related fees

Deposit-related fees

$ 1,117

$ 1,110

$ 1,114

4,935

4,823

4,660

Total lending- and deposit-related fees

$ 6,052

$ 5,933

$ 5,774

Lending- and deposit-related fees are earned by CCB, CIB, 
CB, and AWM. Refer to Note 31 for segment results.

Asset management, administration and commissions 
This revenue category includes fees from investment 
management and related services, custody, brokerage 
services and other products. The Firm manages assets on 
behalf of its clients, including investors in Firm-sponsored 
funds and owners of separately managed investment 
accounts. Management fees are typically based on the value 
of assets under management and are collected and 
recognized at the end of each period over which the 
management services are provided and the value of the 
managed assets is known. The Firm also receives 
performance-based management fees, which are earned 
based on exceeding certain benchmarks or other 
performance targets and are accrued and recognized when 
the probability of reversal is remote, typically at the end of 
the related billing period. The Firm has contractual 
arrangements with third parties to provide distribution and 
other services in connection with its asset management 
activities. Amounts paid to third-party service providers are 
recorded in professional and outside services expense.

Total commissions and fees

Total asset management,

administration and
commissions

$ 17,118

$ 16,287

$ 15,364

(a)  Represents fees earned from managing assets on behalf of the Firm’s 
clients, including investors in Firm-sponsored funds and owners of 
separately managed investment accounts.

(b)  The Firm receives other asset management fees for services that are 
ancillary to investment management services, including commissions 
earned on sales or distribution of mutual funds to clients. These fees are 
recorded as revenue at the time the service is rendered or, in the case of 
certain distribution fees based on the underlying fund’s asset value and/
or investor redemption, recorded over time as the investor remains in 
the fund or upon investor redemption.

(c)  The Firm receives administrative fees predominantly from custody, 
securities lending, fund services and securities clearance services it 
provides. These fees are recorded as revenue over the period in which 
the related service is provided.

(d)  The Firm acts as a broker, by facilitating its clients’ purchases and sales 

of securities and other financial instruments. Brokerage commissions are 
collected and recognized as revenue upon occurrence of the client 
transaction. The Firm reports certain costs paid to third-party clearing 
houses and exchanges net against commission revenue.

Asset management, administration and commissions are 
earned primarily by AWM, CIB, CCB, and CB. Refer to Note 
31 for segment results.

Mortgage fees and related income
This revenue category primarily reflects CCB’s Home 
Lending net production and net mortgage servicing 
revenue. 
Net production revenue includes fees and income 
recognized as earned on mortgage loans originated with the 
intent to sell; the impact of risk management activities 
associated with the mortgage pipeline and warehouse 
loans; and changes in the fair value of any residual interests 
held from mortgage securitizations. Net production revenue 
also includes gains and losses on sales of mortgage loans, 
lower of cost or fair value adjustments on mortgage loans 
held-for-sale, changes in fair value on mortgage loans 
originated with the intent to sell and measured at fair value 
under the fair value option, as well as losses recognized as 
incurred related to the repurchase of previously sold loans. 
Net mortgage servicing revenue includes operating revenue 
earned from servicing third-party mortgage loans which is 
recognized over the period in which the service is provided, 
changes in the fair value of MSRs and the impact of risk 
management activities associated with MSRs. 
For further discussion of risk management activities and 
MSRs, refer to Note 15. 
Net interest income from mortgage loans is recorded in 
interest income. 

JPMorgan Chase & Co./2018 Form 10-K

199

The following table presents the components of card income:

Year ended December 31,
(in millions)

Interchange and merchant

processing income

Reward costs and partner

payments

Other card income(a)
Total card income

2018

2017

2016

$ 18,808

$ 17,080

$ 15,367

(13,074) (b)

(10,820)

(745)

(1,827)

(9,480)

(1,108)

$ 4,989

$ 4,433

$ 4,779

(a)  Predominantly represents annual fees and new account origination 

costs, which are deferred and recognized on a straight-line basis over 
a 12-month period and are outside the scope of the revenue 
recognition guidance, ASC 606, Revenue from Contracts with 
Customers.   
Includes an adjustment to the credit card rewards liability of 
approximately $330 million, recorded in the second quarter of 2018.

(b) 

Card income is earned primarily by CCB and CB. Refer to 
Note 31 for segment results.

Other income 
Other income on the Firm’s Consolidated statements of 
income included the following: 

Year ended December 31, (in millions)

2018

2017

2016

Operating lease income

$ 4,540

$ 3,613

$ 2,724

Operating lease income is recognized on a straight–line 
basis over the lease term. 

Noninterest expense
Other expense 
Other expense on the Firm’s Consolidated statements of 
income included the following: 

Year ended December 31, 
(in millions)

2018

2017

2016

Legal expense/(benefit)

$

72

$

(35) $

(317)

FDIC-related expense

1,239

1,492

1,296

Notes to consolidated financial statements

Card income
This revenue category includes interchange income from 
credit and debit cards and fees earned from processing card 
transactions for merchants, both of which are recognized 
when purchases are made by a cardholder. Card income 
also includes account origination costs and annual fees, 
which are deferred and recognized on a straight-line basis 
over a 12-month period.

Certain Chase credit card products offer the cardholder the 
ability to earn points based on account activity, which the 
cardholder can choose to redeem for cash and non-cash 
rewards. The cost to the Firm related to these proprietary 
rewards programs varies based on multiple factors 
including the terms and conditions of the rewards 
programs, cardholder activity, cardholder reward 
redemption rates and cardholder reward selections. The 
Firm maintains a liability for its obligations under its 
rewards programs and reports the current-period cost as a 
reduction of card income. 

Credit card revenue sharing agreements 
The Firm has contractual agreements with numerous co-
brand partners that grant the Firm exclusive rights to issue 
co-branded credit card products and market them to the 
customers of such partners. These partners endorse the co-
brand credit card programs and provide their customer or 
member lists to the Firm. The partners may also conduct 
marketing activities and provide rewards redeemable under 
their own loyalty programs that the Firm will grant to co-
brand credit cardholders based on account activity. The 
terms of these agreements generally range from five to ten 
years.

The Firm typically makes payments to the co-brand credit 
card partners based on the cost of partners’ marketing 
activities and loyalty program rewards provided to credit 
cardholders, new account originations and sales volumes. 
Payments to partners based on marketing efforts 
undertaken by the partners are expensed by the Firm as 
incurred and reported as marketing expense. Payments for 
partner loyalty program rewards are reported as a 
reduction of card income when incurred. Payments to 
partners based on new credit card account originations are 
accounted for as direct loan origination costs and are 
deferred and recognized as a reduction of card income on a 
straight-line basis over a 12-month period. Payments to 
partners based on sales volumes are reported as a 
reduction of card income when the related interchange 
income is earned.

200

JPMorgan Chase & Co./2018 Form 10-K

Interest income and interest expense includes the current-
period interest accruals for financial instruments measured 
at fair value, except for derivatives and financial 
instruments containing embedded derivatives that would be 
separately accounted for in accordance with U.S. GAAP, 
absent the fair value option election; for those instruments, 
all changes in fair value including any interest elements, are 
reported in principal transactions revenue. For financial 
instruments that are not measured at fair value, the related 
interest is included within interest income or interest 
expense, as applicable. For further information on 
accounting for interest income and interest expense related 
to loans, investment securities, securities financing (i.e. 
securities purchased or sold under resale or repurchase 
agreements; securities borrowed; and securities loaned) 
and long-term debt, refer to Notes 12, 10, 11 and 19, 
respectively. 

Note 7 – Interest income and Interest expense
Interest income and interest expense are recorded in the 
Consolidated statements of income and classified based on 
the nature of the underlying asset or liability. 

The following table presents the components of interest 
income and interest expense: 

Year ended December 31, 
(in millions)

Interest income

Loans(a)

 Taxable securities

 Non-taxable securities(b)

Total investment securities

Trading assets

Federal funds sold and securities

purchased under resale
agreements

Securities borrowed(c)

Deposits with banks

All other interest-earning assets(d)

2018

2017

2016

$ 47,620 $ 41,008 $ 36,634

5,653

1,595

7,248

8,703

3,819

728

5,907

3,417

5,535

1,847

7,382

7,610

2,327

(37)

4,238

1,844

5,538

1,766

7,304

7,292

2,265

(332)

1,879

859

Total interest income

$ 77,442 $ 64,372 $ 55,901

Interest expense

Interest bearing deposits

$

5,973 $

2,857 $

1,356

Federal funds purchased and

securities loaned or sold under
repurchase agreements

Short-term borrowings(e)

Trading liabilities - debt and all 

other interest-bearing liabilities(f)

Long-term debt

Beneficial interest issued by

consolidated VIEs

3,066

1,144

3,729

7,978

1,611

481

2,070

6,753

1,089

203

1,102

5,564

493

503

504

Total interest expense

$ 22,383 $ 14,275 $

9,818

Net interest income

$ 55,059 $ 50,097 $ 46,083

Provision for credit losses

4,871

5,290

5,361

Net interest income after

provision for credit losses

$ 50,188 $ 44,807 $ 40,722

(a)  Includes the amortization/accretion of unearned income (e.g., 
purchase premiums/discounts, net deferred fees/costs, etc.).

(b)  Represents securities that are tax-exempt for U.S. federal income tax 

purposes.

(c)  Negative interest income is related to client-driven demand for certain 
securities combined with the impact of low interest rates. This is 
matched book activity and the negative interest expense on the 
corresponding securities loaned is recognized in interest expense.
(d)  Includes held-for-investment margin loans, which are classified in 
accrued interest and accounts receivable, and all other interest-
earning assets, which are classified in other assets on the Consolidated 
balance sheets.

(e)  Includes commercial paper.
(f)  Other interest-bearing liabilities include brokerage customer payables. 

JPMorgan Chase & Co./2018 Form 10-K

201

Notes to consolidated financial statements

Note 8 – Pension and other postretirement 
employee benefit plans 
The Firm has various defined benefit pension plans and 
OPEB plans that provide benefits to its employees in the 
U.S. and certain non-U.S. locations. The Firm also provides a 
qualified defined contribution plan in the U.S. and maintains 
other similar arrangements in certain non-U.S. locations.

The principal defined benefit pension plan in the U.S. is a 
qualified noncontributory plan that provides benefits to 
substantially all U.S. employees. In connection with changes 
to the U.S. Retirement Savings Program during the fourth 
quarter of 2018, the Firm announced that it will freeze the 
U.S. defined benefit pension plan. Commencing on January 
1, 2020 (and January 1, 2019 for new hires), pay credits 
will be directed to the U.S. defined contribution plan. 
Interest credits will continue to accrue. As a result, a 
curtailment was triggered and a remeasurement of the U.S. 
defined benefit pension obligation and plan assets occurred 
as of November 30, 2018. The plan design change resulted 
in an increase to pension expense of $21 million 
representing the immediate recognition of the prior service 
cost, but did not have a material impact on the U.S. defined 
benefit pension plan or the Firm’s Consolidated Financial 
Statements. 

The Firm also has defined benefit pension plans that are 
offered in certain non-U.S. locations based on factors such 
as eligible compensation, age and/or years of service. It is 
the Firm’s policy to fund the pension plans in amounts 
sufficient to meet the requirements under applicable laws. 
The Firm does not anticipate at this time any contribution to 
the U.S. defined benefit pension plan in 2019. The 2019 
contributions to the non-U.S. defined benefit pension plans 
are expected to be $45 million of which $30 million are 
contractually required. 

The Firm also has a number of nonqualified 
noncontributory defined benefit pension plans that are 
unfunded. These plans provide supplemental defined 
pension benefits to certain employees.  

The Firm offers postretirement medical and life insurance 
benefits to certain U.S. retirees and postretirement medical 
benefits to qualifying U.S. and U.K. employees.

The Firm defrays the cost of its U.S. OPEB obligation 
through corporate-owned life insurance (“COLI”) purchased 
on the lives of eligible employees and retirees. While the 
Firm owns the COLI policies, COLI proceeds (death benefits, 
withdrawals and other distributions) may be used only to 
reimburse the Firm for its net postretirement benefit claim 
payments and related administrative expense. The Firm has 
generally funded its postretirement benefit obligations 
through contributions to the relevant trust on a pay-as-you 
go basis. On December 21, 2017, the Firm contributed 
$600 million of cash to the trust as a prefunding of a 
portion of its postretirement benefit obligations. The U.K. 
OPEB plan is unfunded.   

Pension and OPEB accounting generally requires that the 
difference between plan assets at fair value and the benefit 
obligation be measured and recorded on the balance sheet. 
Plans that are overfunded (excess of plan assets over 
benefit obligation) are recorded in other assets and plans 
that are underfunded (excess benefit obligation over plan 
assets) are recorded within other liabilities. Gains or losses 
resulting from changes in the benefit obligation and the 
value of plan assets are recorded in other comprehensive 
income (“OCI”) and recognized as part of the net periodic 
benefit cost over subsequent periods as discussed in the 
Gains and losses section of this Note. Additionally, income 
statement items related to pension and OPEB plans (other 
than benefits earned during the period) are aggregated and 
reported net within other expense.      

202

JPMorgan Chase & Co./2018 Form 10-K

The following table presents the changes in benefit obligations, plan assets, the net funded status, and the pretax pension and 
OPEB amounts recorded in AOCI on the Consolidated balance sheets for the Firm’s defined benefit pension and OPEB plans, and 
the weighted-average actuarial annualized assumptions for the projected and accumulated postretirement benefit obligations. 

Fair value of plan assets, beginning of year

$

19,603

$

17,703

As of or for the year ended December 31,

(in millions)

Change in benefit obligation

Benefit obligation, beginning of year

Benefits earned during the year

Interest cost on benefit obligations

Plan amendments

Plan curtailment

Employee contributions

Net gain/(loss)

Benefits paid

Plan settlements

Expected Medicare Part D subsidy receipts

Foreign exchange impact and other

Benefit obligation, end of year(a)

Change in plan assets

Actual return on plan assets

Firm contributions

Employee contributions

Benefits paid

Plan settlements

Foreign exchange impact and other

Fair value of plan assets, end of year (a)(b)(c)

Net funded status (d)(e)

Accumulated benefit obligation, end of year

Pretax pension and OPEB amounts recorded in AOCI

Net gain/(loss)

Prior service credit/(cost)

Accumulated other comprehensive income/(loss), pretax, end of year

Weighted-average actuarial assumptions used to determine benefit obligations

Discount Rate (f)

Rate of compensation increase (f)

Interest crediting rate(f)

Health care cost trend rate:

Assumed for next year

Ultimate

Year when rate will reach ultimate

Defined benefit 
pension plans

OPEB plans(h)

2018

2017

2018

2017

$

(16,700)

$

(15,594)

$

(684)

$

(708)

(354)

(556)

(29)

123

(7)

938

873

15

NA

185

(330)

(598)

—

—

(7)

(g)

(721)

(g)

841

30

NA

(321)

$

(15,512)

$

(16,700)

(548)

75

7

(873)

(15)

(197)

$

$

$

$

$

18,052

2,540

(15,494)

(3,134)

(23)

(3,157)

2,356

78

7

(841)

(30)

330

19,603

2,903

(16,530)

(2,800)

6

(2,794)

$

$

$

$

$

—

(24)

—

—

(15)

40

69

—

—

2

—

(28)

—

—

(16)

(4)

76

—

(1)

(3)

$

$

$

$

$

$

(612)

$

(684)

2,757

  $

1,956

(28)

2

15

(113)

—

—

2,633

2,021

NA

184

—

184

233

602

—

(34)

—

—

$

2,757

  $

2,073

NA

271

—

271

$

$

0.60 - 4.30 %

0.60 - 3.70 %

4.20%

3.70%

2.25 – 3.00

2.25 – 3.00

1.81 - 4.90%

1.81 - 4.90%

NA

NA

NA

NA

NA

NA

NA

NA

5.00

5.00

2019

NA

NA

5.00

5.00

2018

(a)  At December 31, 2018 and 2017, included non-U.S. benefit obligations of $(3.3) billion and $(3.8) billion, and plan assets of $3.5 billion and $3.9 billion, 

respectively, predominantly in the U.K.

(b)  At both December 31, 2018 and 2017, approximately $302 million of U.S. defined benefit pension plan assets included participation rights under participating 

annuity contracts.

(c)  At December 31, 2018 and 2017, defined benefit pension plan amounts that were not measured at fair value included $340 million and $377 million, respectively, 

of accrued receivables, and $503 million and $587 million, respectively, of accrued liabilities, for U.S. plans.

(d)  Represents plans with an aggregate overfunded balance of $5.1 billion and $5.6 billion at December 31, 2018 and 2017, respectively, and plans with an aggregate 

underfunded balance of $547 million and $612 million at December 31, 2018 and 2017, respectively.

(e)  For pension plans with a projected benefit obligation exceeding plan assets, the projected benefit obligation and fair value of plan assets was $1.3 billion and $762 
million at December 31, 2018, respectively and $1.4 billion and $811 million at December 31, 2017, respectively. For pension plans with an accumulated benefit 
obligation exceeding plan assets, the accumulated benefit obligation and fair value of plan assets was $1.3 billion and $762 million at December 31, 2018, 
respectively, and $1.4 billion and $811 million at December 31, 2017, respectively. For OPEB plans with a projected benefit obligation exceeding plan assets, the 
projected benefit obligation was $26 million and $32 million at December 31, 2018 and December 31, 2017, respectively, they had no plan assets.

(f)  For the U.S. defined benefit pension plans, the discount rate assumption is 4.30% and 3.70% for 2018 and 2017, respectively, and the rate of compensation 

increase and the interest crediting rate are 2.30% and 4.90%, respectively, for both 2018 and 2017.

(g)  At December 31, 2018 and 2017, the gain/(loss) was primarily attributable to the change in the discount rate.
(h)  Includes an unfunded postretirement benefit obligation of $26 million and $32 million at December 31, 2018 and 2017, respectively, for the U.K. plan.

JPMorgan Chase & Co./2018 Form 10-K

203

 
 
 
 
 
 
 
 
 
 
 
 
Notes to consolidated financial statements

Gains and losses
For the Firm’s defined benefit pension plans, fair value is 
used to determine the expected return on plan assets. 
Amortization of net gains and losses is included in annual 
net periodic benefit cost if, as of the beginning of the year, 
the net gain or loss exceeds 10% of the greater of the PBO 
or the fair value of the plan assets. Any excess is amortized 
over the average future service period of defined benefit 
pension plan participants, which for the U.S. defined benefit 
pension plan is currently eight years and for the non-U.S. 
defined benefit pension plans is the period appropriate for 
the affected plan. In addition, prior service costs are 
amortized over the average remaining service period of 
active employees expected to receive benefits under the 
plan when the prior service cost is first recognized. Due to 
the curtailment of the principal U.S. defined benefit pension 
plan in 2018, all related prior service cost was recognized 
in the annual net periodic benefit cost. 
For the Firm’s OPEB plans, a calculated value that 
recognizes changes in fair value over a five-year period is 
used to determine the expected return on plan assets. This 
value is referred to as the market-related value of assets. 
Amortization of net gains and losses, adjusted for gains and 
losses not yet recognized, is included in annual net periodic 
benefit cost if, as of the beginning of the year, the net gain 
or loss exceeds 10% of the greater of the accumulated 
postretirement benefit obligation or the market-related 
value of assets. Any excess net gain or loss is amortized 
over the average expected lifetime of retired participants, 
which is currently eleven years; however, prior service costs 
resulting from plan changes are amortized over the average 
years of service remaining to full eligibility age, which is 
currently one year.

204

JPMorgan Chase & Co./2018 Form 10-K

The following table presents the components of net periodic benefit costs reported in the Consolidated statements of income 
for the Firm’s U.S. and non-U.S. defined benefit pension, defined contribution and OPEB plans, and in other comprehensive 
income for the defined benefit pension and OPEB plans, and the weighted-average annualized actuarial assumptions for the 
net periodic benefit cost. 

Pension plans

OPEB plans

2018

2017

2016

2018

2017

2016

332

629

(1,030)

$

— $

24

(103)

$

—

28

(97)

—

31

(105)

Year ended December 31, (in millions)

Components of net periodic benefit cost

Benefits earned during the year

Interest cost on benefit obligations

Expected return on plan assets

Amortization:

Net (gain)/loss

Prior service cost/(credit)

Curtailment (gain)/loss

Settlement (gain)/loss

Net periodic defined benefit cost(a)

Other defined benefit pension plans(b)

Total defined benefit plans

Total defined contribution plans

Total pension and OPEB cost included in noninterest expense

$

$

$

$

354

556

(981)

103

(23)

21

2

32

20

52

872

924

$

$

$

$

Changes in plan assets and benefit obligations recognized in other comprehensive income

Prior service (credit)/cost arising during the year

Net (gain)/loss arising during the year

Amortization of net loss

Amortization of prior service (cost)/credit

Curtailment gain/(loss)

Settlement gain/(loss)

Foreign exchange impact and other

Total recognized in other comprehensive income

Total recognized in net periodic benefit cost and other

comprehensive income

$

$

Weighted-average assumptions used to determine net periodic benefit costs

29

467

(103)

23

(21)

(2)

(30)

363

395

$

$

(831)

(655)

$

$

Discount rate(c)

0.60 - 4.50 % 0.60 - 4.30 % 0.90 – 4.50%

Expected long-term rate of return on plan assets (c)

0.70 - 5.50

0.70 - 6.00

0.80 – 6.50

Rate of compensation increase (c)

Interest crediting rate(c)

Health care cost trend rate

Assumed for next year

Ultimate

Year when rate will reach ultimate

2.25 - 3.00

2.25 - 3.00

2.25 – 4.30

1.81- 4.90% 1.81- 4.90% 1.56- 4.90%

NA

NA

NA

NA

NA

NA

NA

NA

NA

$

$

$

$

330

598

(968)

250

(36)

—

2

176

24

200

814

1,014

—

(669)

(250)

36

—

(2)

54

257

(36)

—

4

156

25

181

789

970

—

395

(257)

36

—

(4)

(77)

93

249

$

$

$

$

$

—

—

—

—

—

—

—

—

(79) $

(69) $

NA

NA

(79) $

(69) $

NA

NA

(79) $

(69) $

—

(133)

—

—

—

—

—

—

—

—

—

(74)

NA

(74)

NA

(74)

—

(29)

—

—

—

—

—

$

$

(133) $

(29)

(202) $

(103)

4.20%

5.00

NA

NA

5.00

5.00

2017

4.40%

5.75

NA

NA

5.50

5.00

2017

—

91

—

—

—

—

(4)

87

8

3.70%

4.00

NA

NA

5.00

5.00

2018

(a)  Effective January 1, 2018, benefits earned during the year are reported in compensation expense; all other components of net periodic defined benefit 

costs are reported within other expense in the Consolidated statements of income.

(b)  Includes various defined benefit pension plans which are individually immaterial.
(c)  The rate assumptions for the U.S. defined benefit pension plans are at the upper end of the range, except for the rate of compensation increase, which is 

2.30% for both 2018 and 2017, and 3.50% for 2016.

Plan assumptions
The Firm’s expected long-term rate of return for defined 
benefit pension and OPEB plan assets is a blended weighted 
average, by asset allocation of the projected long-term 
returns for the various asset classes, taking into 
consideration local market conditions and the specific 
allocation of plan assets. Returns on asset classes are 
developed using a forward-looking approach and are not 
strictly based on historical returns. Consideration is also 
given to current market conditions and the short-term 
portfolio mix of each plan. 

The discount rate used in determining the benefit obligation 
under the U.S. defined benefit pension and OPEB plans was 
provided by the Firm’s actuaries. This rate was selected by 
reference to the yields on portfolios of bonds with maturity 
dates and coupons that closely match each of the plan’s 
projected cash flows. The discount rate for the U.K. defined 
benefit pension plan represents a rate of appropriate 
duration from the analysis of yield curves provided by the 
Firm’s actuaries. 

At December 31, 2018, the Firm increased the discount 
rates used to determine its benefit obligations for the U.S. 
defined benefit pension and OPEB plans in light of current 

JPMorgan Chase & Co./2018 Form 10-K

205

Notes to consolidated financial statements

market interest rates, which will decrease expense by 
approximately $20 million in 2019. The 2019 expected 
long-term rate of return on U.S. defined benefit pension 
plan assets and U.S. OPEB plan assets are 5.50% and 
4.30%, respectively. As of December 31, 2018, the interest 
crediting rate assumption was 4.90%.

The following table represents the effect of a 25-basis point 
decline in the two listed rates below on estimated 2019 
defined benefit pension and OPEB plan expense, as well as 
the effect on the postretirement benefit obligations. 

(in millions)

Expected long-term rate of return

Discount rate

Defined benefit
pension and OPEB
plan expense

Benefit
obligation

$

$

51

50

$

NA

490

Investment strategy and asset allocation
The assets of the Firm’s defined benefit pension plans are 
held in various trusts and are invested in well-diversified 
portfolios of equity and fixed income securities, cash and 
cash equivalents, and alternative investments. The trust-
owned assets of the Firm’s U.S. OPEB plan are invested 
primarily in fixed income securities. COLI policies used to 
defray the cost of the Firm’s U.S. OPEB plan are invested in 
separate accounts of an insurance company and are 
allocated to investments intended to replicate equity and 
fixed income indices.

The investment policies for the assets of the Firm’s defined 
benefit pension plans are to optimize the risk-return 
relationship as appropriate to the needs and goals of each 
plan using a global portfolio of various asset classes 
diversified by market segment, economic sector, and issuer. 
Assets are managed by a combination of internal and 
external investment managers. The Firm regularly reviews 
the asset allocations and asset managers, as well as other 
factors that impact the portfolios, which are rebalanced 
when deemed necessary. 

Investments held by the plans include financial instruments 
which are exposed to various risks such as interest rate, 
market and credit risks. Exposure to a concentration of 
credit risk is mitigated by the broad diversification of both 
U.S. and non-U.S. investment instruments. Additionally, the 
investments in each of the collective investment funds and/
or registered investment companies are further diversified 
into various financial instruments. As of December 31, 
2018, assets held by the Firm’s defined benefit pension and 
OPEB plans do not include JPMorgan Chase common stock, 
except through indirect exposures through investments in 
third-party stock-index funds. The plans hold investments in 
funds that are sponsored or managed by affiliates of 
JPMorgan Chase in the amount of $3.7 billion and $6.0 
billion, as of December 31, 2018 and 2017, respectively. 

206

JPMorgan Chase & Co./2018 Form 10-K

The following table presents the weighted-average asset allocation of the fair values of total plan assets at December 31 for 
the years indicated, as well as the respective approved asset allocation ranges by asset class.  

December 31,

Asset class

Debt securities(b)

Equity securities

Real estate

Alternatives (c)

Total

Defined benefit pension plans(a)

OPEB plan(d)

Asset

% of plan assets

Asset

% of plan assets

Allocation

2018

2017

Allocation

2018

2017

27-100%

48%

42%

30-70%

61%

61%

10-45

0-10

0-35

37

2

13

42

3

13

30-70

—

—

39

—

—

39

—

—

100%

100%

100%

100%

100%

100%

(a)  Represents the U.S. defined benefit pension plan only, as that is the most significant plan.
(b)  Debt securities primarily includes cash and cash equivalents, corporate debt, U.S. federal, state, local and non-U.S. government, and mortgage-backed 

securities.

(c)  Alternatives primarily include limited partnerships.
(d)  Represents the U.S. OPEB plan only, as the U.K. OPEB plan is unfunded.

Fair value measurement of the plans’ assets and liabilities
For information on fair value measurements, including descriptions of level 1, 2, and 3 of the fair value hierarchy and the 
valuation methods employed by the Firm, refer to Note 2.

Pension and OPEB plan assets and liabilities measured at fair value

Defined benefit pension plans

2018

2017

December 31, 
(in millions)

Level 1

Level 2

Level 3

Total fair
value

Level 1

Level 2

Level 3

Total fair
value

Cash and cash equivalents

$

343

$

1

$

— $

344

$

173

$

1

$

— $

174

Equity securities

Mutual funds

Collective investment funds(a)

Limited partnerships(b)

Corporate debt securities(c)

U.S. federal, state, local and non-U.S.

government debt securities

Mortgage-backed securities

Derivative receivables

Other(d)

5,342

162

—

161

40

—

1,191

82

—

885

—

—

—

3,540

743

272

143

80

5,506

6,407

194

2

—

—

—

3

—

3

—

—

161

40

3,543

325

778

60

—

1,934

1,096

357

143

92

—

302

1,267

2,353

—

—

—

2,644

784

100

203

60

2

—

—

—

4

—

2

—

6,603

325

778

60

2,648

1,880

194

203

302

2,715

Total assets measured at fair value(e)

Derivative payables

$

$

Total liabilities measured at fair value(e) $

8,044

$

4,941

$

310

$ 13,295

$ 11,284

$

3,986

$

310

$ 15,580

— $

— $

(96) $

(96) $

— $

— $

(96) $

(96) $

— $

(141) $

— $

(141)

— $

(141) $

— $

(141)

(a)  At December 31, 2018 and 2017, collective investment funds primarily included a mix of short-term investment funds, U.S. and non-U.S. equity 

investments (including index) and real estate funds.

(b)  Unfunded commitments to purchase limited partnership investments for the plans were $521 million and $605 million for 2018 and 2017, 

respectively.

(c)  Corporate debt securities include debt securities of U.S. and non-U.S. corporations.
(d)  Other consists primarily of mutual funds, money market funds and participating and non-participating annuity contracts. Mutual funds and money 
market funds are primarily classified within level 1 of the fair value hierarchy given they are valued using market observable prices. Participating 
and non-participating annuity contracts are classified within level 3 of the fair value hierarchy due to a lack of market mechanisms for transferring 
each policy and surrender restrictions.

(e)  At December 31, 2018 and 2017, excludes $5.0 billion and $4.4 billion of certain investments that are measured at fair value using the net asset 
value per share (or its equivalent) as a practical expedient, which are not required to be classified in the fair value hierarchy, $340 million and 
$377 million of defined benefit pension plan receivables for investments sold and dividends and interest receivables, $479 million and $561 
million of defined benefit pension plan payables for investments purchased, and $24 million and $26 million of other liabilities, respectively.

The assets of the U.S. OPEB plan consisted of $561 million and $600 million in corporate debt securities, U.S. federal, 
state, local and non-U.S. government debt securities and other classified in level 1 and level 2 of the valuation hierarchy 
and in cash and cash equivalents classified in level 1 of the valuation hierarchy and $2.1 billion and $2.2 billion of COLI 
policies classified in level 3 of the valuation hierarchy at December 31, 2018 and 2017, respectively.

JPMorgan Chase & Co./2018 Form 10-K

207

Notes to consolidated financial statements

Changes in level 3 fair value measurements using significant unobservable inputs

(in millions)

Year ended December 31, 2018
   U.S. defined benefit pension plan
       Annuity contracts and other (a)

  U.S. OPEB plan
       COLI policies

Year ended December 31, 2017
   U.S. defined benefit pension plan
       Annuity contracts and other (a)

   U.S. OPEB plan
       COLI policies

Fair value,
Beginning
balance

Actual return on plan assets

Realized
gains/(losses)

Unrealized
gains/(losses)

Purchases, sales
and settlements,
net

Transfers in
and/or out
of level 3

Fair value,
Ending
balance

$

$

$

$

310

2,157

396

1,957

$

$

$

$

— $

— $

— $

— $

— $

(1) $

1

$

310

(85) $

— $

— $

2,072

1

200

$

$

(87) $

— $

310

— $

— $

2,157

(a)  Substantially all are participating and non-participating annuity contracts.

Estimated future benefit payments 
The following table presents benefit payments expected to 
be paid, which include the effect of expected future service, 
for the years indicated. The OPEB medical and life insurance 
payments are net of expected retiree contributions.

Year ended December 31,
(in millions)

Defined
benefit
pension
plans

OPEB
before
Medicare
Part D
subsidy

Medicare
Part D
subsidy

2019

2020

2021

2022

2023

$

$

939

932

921

920

919

$

62

60

57

55

52

Years 2024–2028

4,529

223

1

1

1

1

—

2

208

JPMorgan Chase & Co./2018 Form 10-K

Note 9 – Employee share-based incentives 
Employee share-based awards
In 2018, 2017 and 2016, JPMorgan Chase granted long-
term share-based awards to certain employees under its 
LTIP, as amended and restated effective May 19, 2015, and 
further amended and restated effective May 15, 2018. 
Under the terms of the LTIP, as of December 31, 2018, 86 
million shares of common stock were available for issuance 
through May 2022. The LTIP is the only active plan under 
which the Firm is currently granting share-based incentive 
awards. In the following discussion, the LTIP, plus prior Firm 
plans and plans assumed as the result of acquisitions, are 
referred to collectively as the “LTI Plans,” and such plans 
constitute the Firm’s share-based incentive plans. 

RSUs are awarded at no cost to the recipient upon their 
grant. Generally, RSUs are granted annually and vest at a 
rate of 50% after two years and 50% after three years and 
are converted into shares of common stock as of the vesting 
date. In addition, RSUs typically include full-career eligibility 
provisions, which allow employees to continue to vest upon 
voluntary termination based on age or service-related 
requirements, subject to post-employment and other 
restrictions. All RSU awards are subject to forfeiture until 
vested and contain clawback provisions that may result in 
cancellation under certain specified circumstances. 
Generally, RSUs entitle the recipient to receive cash 
payments equivalent to any dividends paid on the 
underlying common stock during the period the RSUs are 
outstanding and, as such, are considered participating 
securities as discussed in Note 22. 

In January 2018, 2017 and 2016, the Firm’s Board of 
Directors approved the grant of performance share units 
(“PSUs”) to members of the Firm’s Operating Committee 
under the variable compensation program for performance 
years 2017, 2016 and 2015, respectively. PSUs are subject 
to the Firm’s achievement of specified performance criteria 
over a three-year period. The number of awards that vest 
can range from zero to 150% of the grant amount. The 
awards vest and are converted into shares of common stock 
in the quarter after the end of the performance period, 
which is generally three years. In addition, dividends are 
notionally reinvested in the Firm’s common stock and will 
be delivered only in respect of any earned shares. 

Once the PSUs have vested, the shares of common stock 
that are delivered, after applicable tax withholding, must be 
held for an additional two-year period, typically for a total 
combined vesting and holding period of five years from the 
grant date. 

Under the LTI Plans, stock options and stock appreciation 
rights (“SARs”) have generally been granted with an 
exercise price equal to the fair value of JPMorgan Chase’s 
common stock on the grant date. The Firm periodically 
grants employee stock options to individual employees. 
There were no material grants of stock options or SARs 
in 2018, 2017 and 2016. SARs generally expire ten years 
after the grant date. 

The Firm separately recognizes compensation expense for 
each tranche of each award, net of estimated forfeitures, as 
if it were a separate award with its own vesting date. 
Generally, for each tranche granted, compensation expense 
is recognized on a straight-line basis from the grant date 
until the vesting date of the respective tranche, provided 
that the employees will not become full-career eligible 
during the vesting period. For awards with full-career 
eligibility provisions and awards granted with no future 
substantive service requirement, the Firm accrues the 
estimated value of awards expected to be awarded to 
employees as of the grant date without giving consideration 
to the impact of post-employment restrictions. For each 
tranche granted to employees who will become full-career 
eligible during the vesting period, compensation expense is 
recognized on a straight-line basis from the grant date until 
the earlier of the employee’s full-career eligibility date or 
the vesting date of the respective tranche. 

The Firm’s policy for issuing shares upon settlement of 
employee share-based incentive awards is to issue either 
new shares of common stock or treasury shares. During 
2018, 2017 and 2016, the Firm settled all of its employee 
share-based awards by issuing treasury shares.

JPMorgan Chase & Co./2018 Form 10-K

209

Notes to consolidated financial statements

RSUs, PSUs, employee stock options and SARs activity 
Generally, compensation expense for RSUs and PSUs is measured based on the number of units granted multiplied by the stock 
price at the grant date, and for employee stock options and SARs, is measured at the grant date using the Black-Scholes 
valuation model. Compensation expense for these awards is recognized in net income as described previously. The following 
table summarizes JPMorgan Chase’s RSUs, PSUs, employee stock options and SARs activity for 2018.

Year ended December 31, 2018

(in thousands, except weighted-average data, and

where otherwise stated)

Outstanding, January 1

Granted

Exercised or vested

Forfeited

Canceled

Outstanding, December 31

Exercisable, December 31

RSUs/PSUs

Options/SARs

Number of 
units

Weighted-
average grant
date fair value

Number of
awards

Weighted-
average
exercise
price

Weighted-average 
remaining 
contractual life 
(in years)

Aggregate
intrinsic
value

72,733 $

20,489

(32,277)

(2,136)

NA

58,809 $

NA

66.36

110.46

58.97

84.60

NA

85.04

NA

17,493

$

40.76

46

(5,054)

(1)

(21)

12,463

$

12,449

113.63

39.65

112.25

45.75

41.46

41.37

2.4 $ 702,815

2.4

702,815

The total fair value of RSUs that vested during the years ended December 31, 2018, 2017 and 2016, was $3.6 billion, $2.9 
billion and $2.2 billion, respectively. The total intrinsic value of options exercised during the years ended December 31, 2018, 
2017 and 2016, was $370 million, $651 million and $338 million, respectively.

Compensation expense
The Firm recognized the following noncash compensation 
expense related to its various employee share-based 
incentive plans in its Consolidated statements of income. 

Year ended December 31, (in millions)

2018

2017

2016

Cost of prior grants of RSUs, PSUs and
SARs that are amortized over their
applicable vesting periods

Accrual of estimated costs of share-

based awards to be granted in future
periods including those to full-career
eligible employees

Total noncash compensation expense
related to employee share-based
incentive plans

$ 1,241

$ 1,125

$ 1,046

1,081

945

894

$ 2,322

$ 2,070

$ 1,940

At December 31, 2018, approximately $704 million 
(pretax) of compensation expense related to unvested 
awards had not yet been charged to net income. That cost is 
expected to be amortized into compensation expense over a 
weighted-average period of 1.6 years. The Firm does not 
capitalize any compensation expense related to share-based 
compensation awards to employees. 

Cash flows and tax benefits
Effective January 1, 2016, the Firm adopted new 
accounting guidance related to employee share-based 
payments. As a result of the adoption of this new guidance, 
all excess tax benefits (including tax benefits from dividends 
or dividend equivalents) on share-based payment awards 
are recognized within income tax expense in the 
Consolidated statements of income. Income tax benefits 
related to share-based incentive arrangements recognized 
in the Firm’s Consolidated statements of income for the 
years ended December 31, 2018, 2017 and 2016, were 
$1.1 billion, $1.0 billion and $916 million, respectively.

The following table sets forth the cash received from the 
exercise of stock options under all share-based incentive 
arrangements, and the actual income tax benefit related to 
tax deductions from the exercise of the stock options.

Year ended December 31, (in millions)

2018

2017

2016

Cash received for options exercised

$

Tax benefit

14

75

$

18

$

190

26

70

210

JPMorgan Chase & Co./2018 Form 10-K

Note 10 – Investment securities 
Investment securities consist of debt securities that are 
classified as AFS or HTM. Debt securities classified as 
trading assets are discussed in Note 2. Predominantly all of 
the Firm’s AFS and HTM securities are held by Treasury and 
CIO in connection with its asset-liability management 
activities. At December 31, 2018, the investment securities 
portfolio consisted of debt securities with an average credit 
rating of AA+ (based upon external ratings where available, 
and where not available, based primarily upon internal 
ratings which correspond to ratings as defined by S&P and 
Moody’s). AFS securities are carried at fair value on the 
Consolidated balance sheets. Unrealized gains and losses, 
after any applicable hedge accounting adjustments, are 
reported as net increases or decreases to AOCI. The specific 
identification method is used to determine realized gains 
and losses on AFS securities, which are included in securities 
gains/(losses) on the Consolidated statements of income. 
HTM debt securities, which the Firm has the intent and 
ability to hold until maturity, are carried at amortized cost 
on the Consolidated balance sheets. 

For both AFS and HTM debt securities, purchase discounts or 
premiums are generally amortized into interest income on a 
level-yield basis over the contractual life of the security. 
However, as a result of the adoption of the premium 
amortization accounting guidance in the first quarter of 
2018, premiums on purchased callable debt securities must 
be amortized to the earliest call date for debt securities with 
call features that are explicit, noncontingent and callable at 
fixed prices and on preset dates. The guidance primarily 
impacts obligations of U.S. states and municipalities held in 
the Firm’s investment securities portfolio. For additional 
information, refer to Note 23.

As permitted by the new hedge accounting guidance, the 
Firm also elected to transfer U.S. government agency MBS,
commercial MBS, and obligations of U.S. states and 
municipalities with a carrying value of $22.4 billion from 
HTM to AFS in the first quarter of 2018. The transfer of 
these investment securities resulted in the recognition of a 
net pretax unrealized gain of $221 million within AOCI. This 
transfer was a noncash transaction. For additional 
information, refer to Notes 1, 5 and 23.

The amortized costs and estimated fair values of the investment securities portfolio were as follows for the dates indicated. 

2018

2017

Amortized
cost

Gross
unrealized
gains

Gross
unrealized
losses

Fair 
value

Amortized
cost

Gross
unrealized
gains

Gross
unrealized
losses

Fair 
value

December 31, (in millions)

Available-for-sale securities

Mortgage-backed securities:

U.S. government agencies(a) 

$ 69,026 $

594 $

974

$ 68,646

$ 69,879 $

736 $

335

$ 70,280

Residential:

U.S

Non-U.S.

Commercial

Total mortgage-backed securities

U.S. Treasury and government agencies

Obligations of U.S. states and municipalities

Certificates of deposit

Non-U.S. government debt securities

Corporate debt securities

Asset-backed securities:

Collateralized loan obligations

Other

5,877

2,529

6,758

84,190

55,771

36,221

75

23,771

1,904

19,612

7,225

79

72

43

788

366

1,582

—

351

23

31

6

147

1,158

78

80

—

20

9

1

57

176

22

5,925

2,595

6,654

83,820

56,059

37,723

75

24,102

1,918

19,437

7,260

8,193

2,882

4,932

85,886

22,510

30,490

59

26,900

2,657

20,928

8,764

185

122

98

1,141

266

1,881

—

426

101

69

77

Total available-for-sale debt securities

228,769

3,168

1,543

230,394

198,194

3,961

Available-for-sale equity securities(b)

—

—

—

—

547

—

Total available-for-sale securities

228,769

3,168

1,543

230,394

198,741

3,961

Held-to-maturity securities

Mortgage-backed securities

U.S. government agencies(c)

Commercial

Total mortgage-backed securities

Obligations of U.S. states and municipalities

Total held-to-maturity securities

26,610

—

26,610

4,824

31,434

134

—

134

105

239

200

—

200

15

215

26,544

—

26,544

4,914

31,458

27,577

5,783

33,360

14,373

47,733

558

1

559

554

1,113

Total investment securities

$ 260,203 $

3,407 $ 1,758

$ 261,852

$ 246,474 $

5,074 $

JPMorgan Chase & Co./2018 Form 10-K

14

1

5

355

31

33

—

32

1

1

24

477

—

477

40

74

114

80

194

671

8,364

3,003

5,025

86,672

22,745

32,338

59

27,294

2,757

20,996

8,817

201,678

547

202,225

28,095

5,710

33,805

14,847

48,652

$ 250,877

211

Notes to consolidated financial statements

(a)  Includes total U.S. government-sponsored enterprise obligations with fair values of $50.7 billion and $45.8 billion for the years ended December 31, 2018 and 

2017 respectively.  

(b)  Effective January 1, 2018, the Firm adopted the recognition and measurement guidance. Equity securities that were previously reported as AFS securities were 

reclassified to other assets upon adoption. 

(c)  Included total U.S. government-sponsored enterprise obligations with amortized cost of $20.9 billion and $22.0 billion at December 31, 2018 and 2017, 

respectively.

Investment securities impairment 
The following tables present the fair value and gross unrealized losses for investment securities by aging category at 
December 31, 2018 and 2017. 

December 31, 2018 (in millions)

Fair value

Gross unrealized
losses

Fair value

Gross unrealized
losses

Total fair
value

Total gross
unrealized losses

Investment securities with gross unrealized losses

Less than 12 months

12 months or more

Available-for-sale securities

Mortgage-backed securities:

U.S. government agencies

$

17,656 $

318

$

22,728 $

656 $

40,384 $

974

Residential:

U.S

Non-U.S.

Commercial

Total mortgage-backed securities

U.S. Treasury and government agencies

Obligations of U.S. states and municipalities

Certificates of deposit

Non-U.S. government debt securities

Corporate debt securities

Asset-backed securities:

Collateralized loan obligations

Other

Total available-for-sale securities

Held-to-maturity securities

Mortgage-backed securities

U.S. government agencies

Commercial

Total mortgage-backed securities

Obligations of U.S. states and municipalities

Total held-to-maturity securities

Total investment securities with gross
unrealized losses

623

907

974

20,160

4,792

1,808

75

3,123

478

18,681

1,208

50,325

4,385

—

4,385

12

4,397

4

5

6

333

7

15

—

5

8

176

6

550

23

—

23

—

23

1,445

165

3,172

27,510

2,391

2,477

—

1,937

37

—

2,354

36,706

7,082

—

7,082

1,114

8,196

27

1

141

825

71

65

—

15

1

—

16

993

177

—

177

15

192

2,068

1,072

4,146

47,670

7,183

4,285

75

5,060

515

18,681

3,562

87,031

11,467

—

11,467

1,126

12,593

31

6

147

1,158

78

80

—

20

9

176

22

1,543

200

—

200

15

215

$

54,722 $

573

$

44,902 $

1,185 $

99,624 $

1,758

212

JPMorgan Chase & Co./2018 Form 10-K

December 31, 2017 (in millions)

Fair value

Gross unrealized
losses

Fair value

Gross unrealized
losses

Total fair
value

Total gross
unrealized losses

Investment securities with gross unrealized losses

Less than 12 months

12 months or more

Available-for-sale securities

Mortgage-backed securities:

U.S. government agencies

$

36,037 $

139

$

7,711 $

196 $

43,748 $

Residential:

U.S.

Non-U.S.

Commercial

Total mortgage-backed securities

U.S. Treasury and government agencies

Obligations of U.S. states and municipalities

Certificates of deposit

Non-U.S. government debt securities

Corporate debt securities

Asset-backed securities:

Collateralized loan obligations

Other

Total available-for-sale securities

Held-to-maturity securities

Mortgage-backed securities

U.S. government agencies

Commercial

Total mortgage-backed securities

Obligations of U.S. states and municipalities

Total held-to-maturity securities

Total investment securities with gross
unrealized losses

1,112

—

528

37,677

1,834

949

—

6,500

—

—

3,521

50,481

4,070

3,706

7,776

584

8,360

5

—

4

148

11

7

—

15

—

—

20

201

38

41

79

9

88

596

266

335

8,908

373

1,652

—

811

52

276

720

9

1

1

1,708

266

863

207

46,585

20

26

—

17

1

1

4

2,207

2,601

—

7,311

52

276

4,241

12,792

276

63,273

205

1,882

2,087

2,131

4,218

2

33

35

71

4,275

5,588

9,863

2,715

106

12,578

$

58,841 $

289

$

17,010 $

382 $

75,851 $

335

14

1

5

355

31

33

—

32

1

1

24

477

40

74

114

80

194

671

Other-than-temporary impairment 
AFS and HTM debt securities in unrealized loss positions are 
analyzed as part of the Firm’s ongoing assessment of OTTI. 
The Firm considers a decline in fair value to be other-than-
temporary when the Firm does not expect to recover the 
entire amortized cost basis of the security. 

For AFS debt securities, the Firm recognizes OTTI losses in 
earnings if the Firm has the intent to sell the debt security, 
or if it is more likely than not that the Firm will be required 
to sell the debt security before recovery of its amortized 
cost basis. In these circumstances the impairment loss is 
equal to the full difference between the amortized cost 
basis and the fair value of the securities. 

For debt securities in an unrealized loss position that the 
Firm has the intent and ability to hold, the securities are 
evaluated to determine if a credit loss exists. In the event of 
a credit loss, only the amount of impairment associated 
with the credit loss is recognized in income. Amounts 
relating to factors other than credit losses are recorded in 
OCI. 

Factors considered in evaluating potential OTTI include 
adverse conditions specifically related to the industry, 
geographic area or financial condition of the issuer or 
underlying collateral of a security; payment structure of the 

security; changes to the rating of the security by a rating 
agency; the volatility of the fair value changes; and the 
Firm’s intent and ability to hold the security until recovery. 

The Firm’s cash flow evaluations take into account the 
factors noted above and expectations of relevant market 
and economic data as of the end of the reporting period. 
When assessing securities issued in a securitization for OTTI, 
the Firm estimates cash flows considering underlying loan-
level data and structural features of the securitization, such 
as subordination, excess spread, overcollateralization or 
other forms of credit enhancement, and compares the 
losses projected for the underlying collateral (“pool losses”) 
against the level of credit enhancement in the securitization 
structure to determine whether these features are sufficient 
to absorb the pool losses, or whether a credit loss exists. 
The Firm also performs other analyses to support its cash 
flow projections, such as first-loss analyses or stress 
scenarios. 

For beneficial interests in securitizations that are rated 
below “AA” at their acquisition, or that can be contractually 
prepaid or otherwise settled in such a way that the Firm 
would not recover substantially all of its recorded 
investment, the Firm considers an impairment to be other-
than-temporary when there is an adverse change in 
expected cash flows. 

JPMorgan Chase & Co./2018 Form 10-K

213

Notes to consolidated financial statements

As a result of the adoption of the recognition and 
measurement guidance in the first quarter of 2018, equity 
securities are no longer permitted to be classified as AFS. 
For additional information, refer to Note 1. Additionally, the 
Firm did not recognize any OTTI for AFS equity securities for 
the years ended December 31, 2017 and 2016.

For the year ended December 31, 2018, the Firm 
recognized $22 million of unrealized losses as OTTI on 
securities it intended to sell and subsequently sold during 
the year. The Firm does not intend to sell any of the 
remaining investment securities with an unrealized loss in 
AOCI as of December 31, 2018, and it is not likely that the 
Firm will be required to sell these securities before recovery 
of their amortized cost basis. Further, the Firm did not 
recognize any credit-related OTTI losses during the year 
ended December 31, 2018. Accordingly, the Firm believes 
that the investment securities with an unrealized loss in 
AOCI as of December 31, 2018, are not other-than-
temporarily impaired. 

Investment securities gains and losses 
The following table presents realized gains and losses and 
OTTI from AFS securities that were recognized in income. 

Year ended December 31,
(in millions)

Realized gains

Realized losses

OTTI losses

Net investment securities gains/

(losses)

OTTI losses

2018

2017

2016

$

211

$ 1,013

$

401

(606)

(1,072)

—

(7)

(232)

(28)

(395)

(66)

141

Credit-related losses recognized in

income

Investment securities the Firm 

intends to sell(a)

Total OTTI losses recognized in

income

$

—

—

—

—

(7)

(1)

(27)

$

(7)

$

(28)

(a)  Excludes realized losses on securities sold of $22 million, $6 million 
and $24 million for the years ended December 31, 2018, 2017 and 
2016, respectively, that had been previously reported as an OTTI loss 
due to the intention to sell the securities.

Changes in the credit loss component of credit-impaired 
debt securities 
The cumulative credit loss component, including any 
changes therein, of OTTI losses that have been recognized in 
income related to AFS securities was not material as of and 
during the years ended December 31, 2018, 2017 and 
2016.

214

JPMorgan Chase & Co./2018 Form 10-K

Contractual maturities and yields 
The following table presents the amortized cost and estimated fair value at December 31, 2018, of JPMorgan Chase’s 
investment securities portfolio by contractual maturity. 

By remaining maturity
December 31, 2018 (in millions)

Available-for-sale securities
Mortgage-backed securities(a)

Amortized cost
Fair value
Average yield(b)

U.S. Treasury and government agencies

Amortized cost
Fair value
Average yield(b)

Obligations of U.S. states and municipalities

Amortized cost
Fair value
Average yield(b)
Certificates of deposit
Amortized cost
Fair value
Average yield(b)

Non-U.S. government debt securities

Amortized cost
Fair value
Average yield(b)
Corporate debt securities

Amortized cost
Fair value
Average yield(b)
Asset-backed securities
Amortized cost
Fair value
Average yield(b)

Total available-for-sale securities

Amortized cost
Fair value
Average yield(b)

Held-to-maturity securities
Mortgage-backed securities(a)

Amortized Cost
Fair value
Average yield(b)

Obligations of U.S. states and municipalities

Amortized cost
Fair value
Average yield(b)

Total held-to-maturity securities

Amortized cost
Fair value
Average yield(b)

Due in one 
year or less

Due after one year
through five years

Due after five years
through 10 years

Due after 
10 years(c)

Total

$

$

$

$

$

$

$

$

$

$

$

$

$

$

$

$

$

$

$

$

$

$

519
520
2.02%

22,439
22,444

2.42%

177
176
1.94%

75
75
0.49%

5,604
5,606

3.25%

22
22
4.05%

—
—
—%

28,836
28,843

2.57%

—
—
—%

—
—
—%

—
—
—%

$

$

$

$

$

$

$

$

$

$

$

77
77
3.50%

17,945
18,090

2.90%

617
629
4.30%

—
—
—%

13,117
13,314

1.95%

950
964
4.64%

3,222
3,208

2.85%

35,928
36,282

2.62%

—
—
—%

—
—
—%

—
—
—%

$

$

$

$

$

$

$

$

$

$

$

7,574
7,616

3.48%

9,618
9,588

2.60%

2,698
2,790

5.26%

—
—
—%

5,050
5,182

1.33%

792
792
4.56%

4,615
4,592

3.12%

30,347
30,560

2.98%

3,125
3,141

3.53%

20
20
3.93%

3,145
3,161

3.53%

$

$

$

$

$

$

$

$

$

$

$

76,020
75,607

3.52%

5,769
5,937

3.05%

32,729
34,128

5.02%

—
—
—%

—
—
—%

140
140
4.74%

19,000
18,897

3.19%

133,658
134,709

3.82%

23,485
23,403

3.34%

4,804
4,894

4.12%

28,289
28,297

3.47%

84,190
83,820

3.51%

55,771
56,059

2.67%

36,221
37,723

5.01%

75
75
0.49%

23,771
24,102

2.13%

1,904
1,918

4.60%

26,837
26,697

3.14%

228,769
230,394

3.36%

26,610
26,544

3.36%

4,824
4,914

4.12%

31,434
31,458

3.48%

(a)  As of December 31, 2018, mortgage-backed securities issued by Fannie Mae exceeded 10% of JPMorgan Chase’s total stockholders’ equity; both the amortized cost 

and fair value of such securities was $52.3 billion.

(b)  Average yield is computed using the effective yield of each security owned at the end of the period, weighted based on the amortized cost of each security. The effective yield 

considers the contractual coupon, amortization of premiums and accretion of discounts, and the effect of related hedging derivatives. Taxable-equivalent amounts are used 
where applicable. The effective yield excludes unscheduled principal prepayments; and accordingly, actual maturities of securities may differ from their contractual or expected 
maturities as certain securities may be prepaid. 

(c)  Substantially all of the Firm’s U.S. residential MBS and collateralized mortgage obligations are due in 10 years or more, based on contractual maturity. The estimated weighted-

average life, which reflects anticipated future prepayments, is approximately 7 years for agency residential MBS, 3 years for agency residential collateralized mortgage 
obligations and 2 years for nonagency residential collateralized mortgage obligations.

JPMorgan Chase & Co./2018 Form 10-K

215

Notes to consolidated financial statements

Note 11 – Securities financing activities
JPMorgan Chase enters into resale, repurchase, securities 
borrowed and securities loaned agreements (collectively, 
“securities financing agreements”) primarily to finance the 
Firm’s inventory positions, acquire securities to cover short 
sales, accommodate customers’ financing needs, settle 
other securities obligations and to deploy the Firm’s excess 
cash.  

Securities financing agreements are treated as 
collateralized financings on the Firm’s Consolidated balance 
sheets. Resale and repurchase agreements are generally 
carried at the amounts at which the securities will be 
subsequently sold or repurchased. Securities borrowed and 
securities loaned agreements are generally carried at the 
amount of cash collateral advanced or received. Where 
appropriate under applicable accounting guidance, 
securities financing agreements with the same counterparty 
are reported on a net basis. For further discussion of the 
offsetting of assets and liabilities, refer to Note 1. Fees 
received and paid in connection with securities financing 
agreements are recorded over the life of the agreement in 
interest income and interest expense on the Consolidated 
statements of income. 

The Firm has elected the fair value option for certain 
securities financing agreements. For further information 
regarding the fair value option, refer to Note 3. The 
securities financing agreements for which the fair value 
option has been elected are reported within securities 
purchased under resale agreements, securities loaned or 
sold under repurchase agreements, and securities borrowed 
on the Consolidated balance sheets. Generally, for 
agreements carried at fair value, current-period interest 
accruals are recorded within interest income and interest 
expense, with changes in fair value reported in principal 
transactions revenue. However, for financial instruments 
containing embedded derivatives that would be separately 
accounted for in accordance with accounting guidance for 
hybrid instruments, all changes in fair value, including any 
interest elements, are reported in principal transactions 
revenue. 

Securities financing agreements expose the Firm primarily 
to credit and liquidity risk. To manage these risks, the Firm 
monitors the value of the underlying securities 
(predominantly high-quality securities collateral, including 
government-issued debt and agency MBS) that it has 
received from or provided to its counterparties compared to 
the value of cash proceeds and exchanged collateral, and 
either requests additional collateral or returns securities or 
collateral when appropriate. Margin levels are initially 
established based upon the counterparty, the type of 
underlying securities, and the permissible collateral, and 
are monitored on an ongoing basis. 

In resale and securities borrowed agreements, the Firm is 
exposed to credit risk to the extent that the value of the 
securities received is less than initial cash principal 
advanced and any collateral amounts exchanged. In 
repurchase and securities loaned agreements, credit risk 
exposure arises to the extent that the value of underlying 
securities advanced exceeds the value of the initial cash 
principal received, and any collateral amounts exchanged. 

Additionally, the Firm typically enters into master netting 
agreements and other similar arrangements with its 
counterparties, which provide for the right to liquidate the 
underlying securities and any collateral amounts exchanged 
in the event of a counterparty default. It is also the Firm’s 
policy to take possession, where possible, of the securities 
underlying resale and securities borrowed agreements. For 
further information regarding assets pledged and collateral 
received in securities financing agreements, refer to Note 
28. 

As a result of the Firm’s credit risk mitigation practices with 
respect to resale and securities borrowed agreements as 
described above, the Firm did not hold any reserves for 
credit impairment with respect to these agreements as of 
December 31, 2018 and 2017.

216

JPMorgan Chase & Co./2018 Form 10-K

The table below summarizes the gross and net amounts of the Firm’s securities financing agreements, as of December 31, 
2018 and 2017. When the Firm has obtained an appropriate legal opinion with respect to the master netting agreement with a 
counterparty and where other relevant netting criteria under U.S. GAAP are met, the Firm nets, on the Consolidated balance 
sheets, the balances outstanding under its securities financing agreements with the same counterparty. In addition, the Firm 
exchanges securities and/or cash collateral with its counterparties; this collateral also reduces the economic exposure with the 
counterparty. Such collateral, along with securities financing balances that do not meet all these relevant netting criteria under 
U.S. GAAP, is presented as “Amounts not nettable on the Consolidated balance sheets,” and reduces the “Net amounts” 
presented below, if the Firm has an appropriate legal opinion with respect to the master netting agreement with the 
counterparty. Where a legal opinion has not been either sought or obtained, the securities financing balances are presented 
gross in the “Net amounts” below, and related collateral does not reduce the amounts presented. 

December 31, (in millions)

Gross amounts

2018

Amounts netted
on the
Consolidated
balance sheets

Amounts 
presented on the 
Consolidated 
balance sheets(b)

Amounts not 
nettable on the 
Consolidated 
balance sheets(c)

Net amounts(d)

Assets

Securities purchased under resale agreements

Securities borrowed

Liabilities

Securities sold under repurchase agreements

Securities loaned and other(a)

$

$

691,116 $

(369,612) $

321,504 $

(308,854) $

132,955

(20,960)

111,995

(79,747)

12,650

32,248

541,587 $

(369,612) $

171,975 $

(149,125) $

22,850

33,700

(20,960)

12,740

(12,358)

382

December 31, (in millions)

Gross amounts

2017

Amounts netted
on the
Consolidated
balance sheets

Amounts 
presented on the 
Consolidated 
balance sheets(b)

Amounts not 
nettable on the 
Consolidated 
balance sheets(c)

Net amounts(d)

Assets

Securities purchased under resale agreements

Securities borrowed

Liabilities

Securities sold under repurchase agreements

Securities loaned and other(a)

$

$

448,608 $

(250,505) $

198,103 $

(188,502) $

113,926

(8,814)

105,112

(76,805)

9,601

28,307

398,218 $

(250,505) $

147,713 $

(129,178) $

18,535

27,228

(8,814)

18,414

(18,151)

263

(a)  Includes securities-for-securities lending agreements of $3.3 billion and $9.2 billion at December 31, 2018 and 2017, respectively, accounted for at fair 
value, where the Firm is acting as lender. These amounts are presented within accounts payable and other liabilities in the Consolidated balance sheets.

(b)  Includes securities financing agreements accounted for at fair value. At December 31, 2018 and 2017, included securities purchased under resale 

agreements of $13.2 billion and $14.7 billion, respectively; securities sold under repurchase agreements of $935 million and $697 million, respectively; 
and securities borrowed of $5.1 billion and $3.0 billion, respectively. There were no securities loaned accounted for at fair value in either period.
(c)  In some cases, collateral exchanged with a counterparty exceeds the net asset or liability balance with that counterparty. In such cases, the amounts 

reported in this column are limited to the related net asset or liability with that counterparty. 

(d)  Includes securities financing agreements that provide collateral rights, but where an appropriate legal opinion with respect to the master netting 

agreement has not been either sought or obtained. At December 31, 2018 and 2017, included $7.9 billion and $7.5 billion, respectively, of securities 
purchased under resale agreements; $30.3 billion and $25.5 billion, respectively, of securities borrowed; $21.5 billion and $16.5 billion, respectively, of 
securities sold under repurchase agreements; and $25 million and $29 million, respectively, of securities loaned and other. 

JPMorgan Chase & Co./2018 Form 10-K

217

Notes to consolidated financial statements

The tables below present as of December 31, 2018 and 2017 the types of financial assets pledged in securities financing 
agreements and the remaining contractual maturity of the securities financing agreements.

December 31, (in millions)

Mortgage-backed securities:

U.S. government agencies

Residential - nonagency

Commercial - nonagency

U.S. Treasury and government agencies

Obligations of U.S. states and municipalities

Non-U.S. government debt

Corporate debt securities

Asset-backed securities

Equity securities

Total

Gross liability balance

2018

2017

Securities sold
under repurchase
agreements

Securities loaned
and other

Securities sold
under repurchase
agreements

Securities loaned
and other

$

28,811 $

2,165

1,390

323,078

1,150

154,900

13,898

3,867

12,328

—

—

—

69

—

4,313

428

—

28,890

$

13,100 $

2,972

1,594

177,581

1,557

170,196

14,231

3,508

13,479

$

541,587 $

33,700

$

398,218 $

—

—

—

14

—

2,485

287

—

24,442

27,228

Remaining contractual maturity of the agreements

2018 (in millions)

Overnight and
continuous

Up to 30 days

30 – 90 days

Greater than 
90 days

Total

Total securities sold under repurchase agreements

$

247,579

$

174,971

$

71,637 $

47,400 $

541,587

Total securities loaned and other

28,402

997

2,132

2,169

33,700

Remaining contractual maturity of the agreements

2017 (in millions)

Overnight and
continuous

Up to 30 days

30 – 90 days

Greater than 
90 days

Total

Total securities sold under repurchase agreements

$

142,185 (a) $

180,674 (a) $

41,611 $

33,748 $

398,218

Total securities loaned and other

22,876

375

2,328

1,649

27,228

(a)  The prior period amounts have been revised to conform with the current period presentation.

Transfers not qualifying for sale accounting
At December 31, 2018 and 2017, the Firm held $701 million and $1.5 billion, respectively, of financial assets for which the 
rights have been transferred to third parties; however, the transfers did not qualify as a sale in accordance with U.S. GAAP. 
These transfers have been recognized as collateralized financing transactions. The transferred assets are recorded in trading 
assets and loans, and the corresponding liabilities are recorded predominantly in short-term borrowings on the Consolidated 
balance sheets. 

218

JPMorgan Chase & Co./2018 Form 10-K

Note 12 – Loans
Loan accounting framework
The accounting for a loan depends on management’s 
strategy for the loan, and on whether the loan was credit-
impaired at the date of acquisition. The Firm accounts for 
loans based on the following categories:

•  Originated or purchased loans held-for-investment (i.e., 

“retained”), other than PCI loans

•  Loans held-for-sale

•  Loans at fair value

•  PCI loans held-for-investment

The following provides a detailed accounting discussion of 
these loan categories:

Loans held-for-investment (other than PCI loans)
Originated or purchased loans held-for-investment, other 
than PCI loans, are recorded at the principal amount 
outstanding, net of the following: charge-offs; interest 
applied to principal (for loans accounted for on the cost 
recovery method); unamortized discounts and premiums; 
and net deferred loan fees or costs. Credit card loans also 
include billed finance charges and fees net of an allowance 
for uncollectible amounts.

Interest income
Interest income on performing loans held-for-investment, 
other than PCI loans, is accrued and recognized as interest 
income at the contractual rate of interest. Purchase price 
discounts or premiums, as well as net deferred loan fees or 
costs, are amortized into interest income over the 
contractual life of the loan as an adjustment of yield. 

Nonaccrual loans 
Nonaccrual loans are those on which the accrual of interest 
has been suspended. Loans (other than credit card loans 
and certain consumer loans insured by U.S. government 
agencies) are placed on nonaccrual status and considered 
nonperforming when full payment of principal and interest 
is not expected, regardless of delinquency status, or when 
principal and interest has been in default for a period of 90 
days or more, unless the loan is both well-secured and in 
the process of collection. A loan is determined to be past 
due when the minimum payment is not received from the 
borrower by the contractually specified due date or for 
certain loans (e.g., residential real estate loans), when a 
monthly payment is due and unpaid for 30 days or more. 
Finally, collateral-dependent loans are typically maintained 
on nonaccrual status. 

On the date a loan is placed on nonaccrual status, all 
interest accrued but not collected is reversed against 
interest income. In addition, the amortization of deferred 
amounts is suspended. Interest income on nonaccrual loans 
may be recognized as cash interest payments are received 
(i.e., on a cash basis) if the recorded loan balance is 
deemed fully collectible; however, if there is doubt 
regarding the ultimate collectibility of the recorded loan 
balance, all interest cash receipts are applied to reduce the 

carrying value of the loan (the cost recovery method). For 
consumer loans, application of this policy typically results in 
the Firm recognizing interest income on nonaccrual 
consumer loans on a cash basis. 

A loan may be returned to accrual status when repayment is 
reasonably assured and there has been demonstrated 
performance under the terms of the loan or, if applicable, 
the terms of the restructured loan. 

As permitted by regulatory guidance, credit card loans are 
generally exempt from being placed on nonaccrual status; 
accordingly, interest and fees related to credit card loans 
continue to accrue until the loan is charged off or paid in 
full. The Firm separately establishes an allowance, which 
reduces loans and is charged to interest income, for the 
estimated uncollectible portion of accrued and billed 
interest and fee income on credit card loans. 

Allowance for loan losses 
The allowance for loan losses represents the estimated 
probable credit losses inherent in the held-for-investment 
loan portfolio at the balance sheet date and is recognized 
on the balance sheet as a contra asset, which brings the 
recorded investment to the net carrying value. Changes in 
the allowance for loan losses are recorded in the provision 
for credit losses on the Firm’s Consolidated statements of 
income. Refer to Note 13 for further information on the 
Firm’s accounting policies for the allowance for loan losses. 

Charge-offs 
Consumer loans, other than risk-rated business banking and 
auto loans, and PCI loans, are generally charged off or 
charged down to the net realizable value of the underlying 
collateral (i.e., fair value less costs to sell), with an offset to 
the allowance for loan losses, upon reaching specified 
stages of delinquency in accordance with standards 
established by the FFIEC. Residential real estate loans and 
non-modified credit card loans are generally charged off no 
later than 180 days past due. Scored auto and modified 
credit card loans are charged off no later than 120 days 
past due. 

Certain consumer loans will be charged off or charged down 
to their net realizable value earlier than the FFIEC charge-
off standards in certain circumstances as follows: 

•  Loans modified in a TDR that are determined to be 

collateral-dependent. 

•  Loans to borrowers who have experienced an event that 
suggests a loss is either known or highly certain are 
subject to accelerated charge-off standards (e.g., 
residential real estate and auto loans are charged off 
within 60 days of receiving notification of a bankruptcy 
filing). 

•  Auto loans upon repossession of the automobile. 

Other than in certain limited circumstances, the Firm 
typically does not recognize charge-offs on government-
guaranteed loans. 

JPMorgan Chase & Co./2018 Form 10-K

219

Notes to consolidated financial statements

Wholesale loans, risk-rated business banking loans and risk-
rated auto loans are charged off when it is highly certain 
that a loss has been realized, including situations where a 
loan is determined to be both impaired and collateral-
dependent. The determination of whether to recognize a 
charge-off includes many factors, including the 
prioritization of the Firm’s claim in bankruptcy, expectations 
of the workout/restructuring of the loan and valuation of 
the borrower’s equity or the loan collateral. 

When a loan is charged down to the estimated net realizable 
value, the determination of the fair value of the collateral 
depends on the type of collateral (e.g., securities, real 
estate). In cases where the collateral is in the form of liquid 
securities, the fair value is based on quoted market prices 
or broker quotes. For illiquid securities or other financial 
assets, the fair value of the collateral is estimated using a 
discounted cash flow model. 

For residential real estate loans, collateral values are based 
upon external valuation sources. When it becomes likely 
that a borrower is either unable or unwilling to pay, the 
Firm utilizes a broker’s price opinion, appraisal and/or an 
automated valuation model of the home based on an 
exterior-only valuation (“exterior opinions”), which is then 
updated at least every twelve months, or more frequently 
depending on various market factors. As soon as practicable 
after the Firm receives the property in satisfaction of a debt 
(e.g., by taking legal title or physical possession), the Firm 
generally obtains an appraisal based on an inspection that 
includes the interior of the home (“interior appraisals”). 
Exterior opinions and interior appraisals are discounted 
based upon the Firm’s experience with actual liquidation 
values as compared with the estimated values provided by 
exterior opinions and interior appraisals, considering state-
specific factors. 

For commercial real estate loans, collateral values are 
generally based on appraisals from internal and external 
valuation sources. Collateral values are typically updated 
every six to twelve months, either by obtaining a new 
appraisal or by performing an internal analysis, in 
accordance with the Firm’s policies. The Firm also considers 
both borrower- and market-specific factors, which may 
result in obtaining appraisal updates or broker price 
opinions at more frequent intervals. 

Loans held-for-sale 
Held-for-sale loans are measured at the lower of cost or fair 
value, with valuation changes recorded in noninterest 
revenue. For consumer loans, the valuation is performed on 
a portfolio basis. For wholesale loans, the valuation is 
performed on an individual loan basis. 

Interest income on loans held-for-sale is accrued and 
recognized based on the contractual rate of interest. 

Loan origination fees or costs and purchase price discounts 
or premiums are deferred in a contra loan account until the 
related loan is sold. The deferred fees or costs and 
discounts or premiums are an adjustment to the basis of the 
loan and therefore are included in the periodic 
determination of the lower of cost or fair value adjustments 
and/or the gain or loss recognized at the time of sale. 

Held-for-sale loans are subject to the nonaccrual policies 
described above. 

Because held-for-sale loans are recognized at the lower of 
cost or fair value, the Firm’s allowance for loan losses and 
charge-off policies do not apply to these loans. 

Loans at fair value 
Loans used in a market-making strategy or risk managed on 
a fair value basis are measured at fair value, with changes 
in fair value recorded in noninterest revenue. 

Interest income on these loans is accrued and recognized 
based on the contractual rate of interest. Changes in fair 
value are recognized in noninterest revenue. Loan 
origination fees are recognized upfront in noninterest 
revenue. Loan origination costs are recognized in the 
associated expense category as incurred. 

Because these loans are recognized at fair value, the Firm’s 
allowance for loan losses and charge-off policies do not 
apply to these loans. However, loans at fair value are 
subject to the nonaccrual policies described above.  

Refer to Note 3 for further information on the Firm’s 
elections of fair value accounting under the fair value 
option. Refer to Note 2 and Note 3 for further information 
on loans carried at fair value and classified as trading 
assets. 

PCI loans 
PCI loans held-for-investment are initially measured at fair 
value. PCI loans have evidence of credit deterioration since 
the loan’s origination date and therefore it is probable, at 
acquisition, that all contractually required payments will not 
be collected. Because PCI loans are initially measured at fair 
value, which includes an estimate of future credit losses, no 
allowance for loan losses related to PCI loans is recorded at 
the acquisition date. Refer to page 231 of this Note for 
information on accounting for PCI loans subsequent to their 
acquisition. 

220

JPMorgan Chase & Co./2018 Form 10-K

Loan classification changes 
Loans in the held-for-investment portfolio that management 
decides to sell are transferred to the held-for-sale portfolio 
at the lower of cost or fair value on the date of transfer. 
Credit-related losses are charged against the allowance for 
loan losses; non-credit related losses such as those due to 
changes in interest rates or foreign currency exchange rates 
are recognized in noninterest revenue. 

In the event that management decides to retain a loan in 
the held-for-sale portfolio, the loan is transferred to the 
held-for-investment portfolio at the lower of cost or fair 
value on the date of transfer. These loans are subsequently 
assessed for impairment based on the Firm’s allowance 
methodology. For a further discussion of the methodologies 
used in establishing the Firm’s allowance for loan losses, 
refer to Note 13.

Loan modifications 
The Firm seeks to modify certain loans in conjunction with 
its loss-mitigation activities. Through the modification, 
JPMorgan Chase grants one or more concessions to a 
borrower who is experiencing financial difficulty in order to 
minimize the Firm’s economic loss and avoid foreclosure or 
repossession of the collateral, and to ultimately maximize 
payments received by the Firm from the borrower. The 
concessions granted vary by program and by borrower-
specific characteristics, and may include interest rate 
reductions, term extensions, payment deferrals, principal 
forgiveness, or the acceptance of equity or other assets in 
lieu of payments. 

Such modifications are accounted for and reported as TDRs. 
A loan that has been modified in a TDR is generally 
considered to be impaired until it matures, is repaid, or is 
otherwise liquidated, regardless of whether the borrower 
performs under the modified terms. In certain limited 
cases, the effective interest rate applicable to the modified 
loan is at or above the current market rate at the time of 
the restructuring. In such circumstances, and assuming that 
the loan subsequently performs under its modified terms 
and the Firm expects to collect all contractual principal and 
interest cash flows, the loan is disclosed as impaired and as 
a TDR only during the year of the modification; in 
subsequent years, the loan is not disclosed as an impaired 
loan or as a TDR so long as repayment of the restructured 
loan under its modified terms is reasonably assured.

Loans, except for credit card loans, modified in a TDR are 
generally placed on nonaccrual status, although in many 
cases such loans were already on nonaccrual status prior to 
modification. These loans may be returned to performing 
status (the accrual of interest is resumed) if the following 
criteria are met: (i) the borrower has performed under the 
modified terms for a minimum of six months and/or six 
payments, and (ii) the Firm has an expectation that 
repayment of the modified loan is reasonably assured based 
on, for example, the borrower’s debt capacity and level of 
future earnings, collateral values, LTV ratios, and other 
current market considerations. In certain limited and well-
defined circumstances in which the loan is current at the 
modification date, such loans are not placed on nonaccrual 
status at the time of modification. 

Because loans modified in TDRs are considered to be 
impaired, these loans are measured for impairment using 
the Firm’s established asset-specific allowance 
methodology, which considers the expected re-default rates 
for the modified loans. A loan modified in a TDR generally 
remains subject to the asset-specific allowance 
methodology throughout its remaining life, regardless of 
whether the loan is performing and has been returned to 
accrual status and/or the loan has been removed from the 
impaired loans disclosures (i.e., loans restructured at 
market rates). For further discussion of the methodology 
used to estimate the Firm’s asset-specific allowance, refer to 
Note 13.

Foreclosed property 
The Firm acquires property from borrowers through loan 
restructurings, workouts, and foreclosures. Property 
acquired may include real property (e.g., residential real 
estate, land, and buildings) and commercial and personal 
property (e.g., automobiles, aircraft, railcars, and ships). 

The Firm recognizes foreclosed property upon receiving 
assets in satisfaction of a loan (e.g., by taking legal title or 
physical possession). For loans collateralized by real 
property, the Firm generally recognizes the asset received 
at foreclosure sale or upon the execution of a deed in lieu of 
foreclosure transaction with the borrower. Foreclosed 
assets are reported in other assets on the Consolidated 
balance sheets and initially recognized at fair value less 
costs to sell. Each quarter the fair value of the acquired 
property is reviewed and adjusted, if necessary, to the lower 
of cost or fair value. Subsequent adjustments to fair value 
are charged/credited to noninterest revenue. Operating 
expense, such as real estate taxes and maintenance, are 
charged to other expense.

JPMorgan Chase & Co./2018 Form 10-K

221

Notes to consolidated financial statements

Loan portfolio 
The Firm’s loan portfolio is divided into three portfolio segments, which are the same segments used by the Firm to determine 
the allowance for loan losses: Consumer, excluding credit card; Credit card; and Wholesale. Within each portfolio segment the 
Firm monitors and assesses the credit risk in the following classes of loans, based on the risk characteristics of each loan class. 

Consumer, excluding 
credit card(a)

Residential real estate – excluding PCI

• Residential mortgage(b)
• Home equity(c)

Other consumer loans(d)

• Auto
• Consumer & Business Banking(e)

Residential real estate – PCI

• Home equity
• Prime mortgage
• Subprime mortgage
• Option ARMs

Credit card

Wholesale(f)

• Credit card loans

• Commercial and industrial
• Real estate
• Financial institutions
• Governments & Agencies
• Other(g)

(a)  Includes loans held in CCB, prime mortgage and home equity loans held in AWM and prime mortgage loans held in Corporate.
(b)  Predominantly includes prime (including option ARMs) and subprime loans.
(c)  Includes senior and junior lien home equity loans. 
(d)  Includes certain business banking and auto dealer risk-rated loans that apply the wholesale methodology for determining the allowance for loan losses; 

these loans are managed by CCB, and therefore, for consistency in presentation, are included with the other consumer loan classes.

(e)  Predominantly includes Business Banking loans.
(f)  Includes loans held in CIB, CB, AWM and Corporate. Excludes prime mortgage and home equity loans held in AWM and prime mortgage loans held in 

Corporate. Classes are internally defined and may not align with regulatory definitions.

(g)  Includes loans to: individuals and individual entities (predominantly consists of Wealth Management clients within AWM and includes exposure to personal 
investment companies and personal and testamentary trusts), SPEs and Private education and civic organizations. For more information on SPEs, refer to 
Note 14.

The following tables summarize the Firm’s loan balances by portfolio segment. 

December 31, 2018

(in millions)

Retained

Held-for-sale

At fair value

Total

December 31, 2017

(in millions)

Retained

Held-for-sale

At fair value

Total

Consumer, excluding
credit card

$ 373,637

Credit card(a)

$

156,616

Wholesale

Total

$ 439,162

$

969,415 (b)

95

—

16

—

11,877

3,151

11,988

3,151

$ 373,732

$

156,632

$ 454,190

$

984,554

Consumer, excluding
credit card

$ 372,553

Credit card(a)

$

149,387

Wholesale

Total

$ 402,898

$

924,838 (b)

128

—

124

—

3,099

2,508

3,351

2,508

$ 372,681

$

149,511

$ 408,505

$

930,697

(a)  Includes accrued interest and fees net of an allowance for the uncollectible portion of accrued interest and fee income.
(b)  Loans (other than PCI loans and those for which the fair value option has been elected) are presented net of unamortized discounts and premiums and net 

deferred loan fees or costs. These amounts were not material as of December 31, 2018 and 2017.

222

JPMorgan Chase & Co./2018 Form 10-K

The following tables provide information about the carrying value of retained loans purchased, sold and reclassified to held-
for-sale during the periods indicated. Reclassifications of loans to held-for sale are non-cash transactions. The Firm manages its 
exposure to credit risk on an ongoing basis. Selling loans is one way that the Firm reduces its credit exposures. Loans that were 
reclassified to held-for-sale and sold in a subsequent period are excluded from the sales line of this table.  

Year ended December 31,
(in millions)

Purchases

Sales

Retained loans reclassified to held-for-sale

Consumer, excluding 
credit card

$

2,543 (a)(b)

$

9,984

36

Credit card

Wholesale

—

—

—

$

2,354

16,741

2,276

Total

$

4,897

26,725

2,312

2018

Year ended December 31,
(in millions)

Purchases

Sales

Retained loans reclassified to held-for-sale

Consumer, excluding 
credit card

$

3,461 (a)(b)

$

3,405

6,340

(c)

Year ended December 31,
(in millions)

Purchases

Sales

Retained loans reclassified to held-for-sale

Consumer, excluding 
credit card

Credit card

$

4,116 (a)(b)

$

6,368

321

2017

Credit card

Wholesale

Total

2016

—

—

—

—

—

—

$

$

1,799

11,063

1,229

Wholesale

1,448

8,739

2,381

$

$

5,260

14,468

7,569

Total

5,564

15,107

2,702

(a)  Purchases predominantly represent the Firm’s voluntary repurchase of certain delinquent loans from loan pools as permitted by Government National 
Mortgage Association (“Ginnie Mae”) guidelines. The Firm typically elects to repurchase these delinquent loans as it continues to service them and/or 
manage the foreclosure process in accordance with applicable requirements of Ginnie Mae, FHA, RHS, and/or VA.

(b)  Excludes purchases of retained loans sourced through the correspondent origination channel and underwritten in accordance with the Firm’s standards. 

Such purchases were $18.6 billion, $23.5 billion and $30.4 billion for the years ended December 31, 2018, 2017 and 2016, respectively.

(c)  Includes the Firm’s student loan portfolio which was sold in 2017.

Gains and losses on sales of loans  
Gains and losses on sales of loans (including adjustments to record loans held-for-sale at the lower of cost or fair value) 
recognized in other income were not material to the Firm for the years ended December 31, 2018, 2017 and 2016. In 
addition, the sale of loans may also result in write downs, recoveries or changes in the allowance recognized in the provision 
for credit losses. 

JPMorgan Chase & Co./2018 Form 10-K

223

Notes to consolidated financial statements

Consumer, excluding credit card, loan portfolio
Consumer loans, excluding credit card loans, consist 
primarily of residential mortgages, home equity loans and 
lines of credit, auto loans and consumer and business 
banking loans, with a focus on serving the prime consumer 
credit market. The portfolio also includes home equity loans 
secured by junior liens, prime mortgage loans with an 
interest-only payment period, and certain payment-option 
loans that may result in negative amortization. 

The following table provides information about retained 
consumer loans, excluding credit card, by class. In 2017, 
the Firm sold its student loan portfolio. 

December 31, (in millions)

2018

2017

Residential real estate – excluding PCI

Residential mortgage

Home equity

Other consumer loans

Auto

Consumer & Business Banking

Residential real estate – PCI

Home equity

Prime mortgage

Subprime mortgage

Option ARMs

Total retained loans

$ 231,078 $ 216,496

28,340

33,450

63,573

26,612

66,242

25,789

8,963

4,690

1,945

8,436

10,799

6,479

2,609

10,689

$ 373,637 $ 372,553

Delinquency rates are a primary credit quality indicator for 
consumer loans. Loans that are more than 30 days past due 
provide an early warning of borrowers who may be 
experiencing financial difficulties and/or who may be 
unable or unwilling to repay the loan. As the loan continues 
to age, it becomes more clear whether the borrower is 
likely either unable or unwilling to pay. In the case of 
residential real estate loans, late-stage delinquencies 
(greater than 150 days past due) are a strong indicator of 
loans that will ultimately result in a foreclosure or similar 
liquidation transaction. In addition to delinquency rates, 
other credit quality indicators for consumer loans vary 
based on the class of loan, as follows: 

•  For residential real estate loans, including both non-PCI 
and PCI portfolios, the current estimated LTV ratio, or 
the combined LTV ratio in the case of junior lien loans, is 
an indicator of the potential loss severity in the event of 
default. Additionally, LTV or combined LTV ratios can 
provide insight into a borrower’s continued willingness 
to pay, as the delinquency rate of high-LTV loans tends 
to be greater than that for loans where the borrower has 
equity in the collateral. The geographic distribution of 
the loan collateral also provides insight as to the credit 
quality of the portfolio, as factors such as the regional 
economy, home price changes and specific events such 
as natural disasters, will affect credit quality. The 
borrower’s current or “refreshed” FICO score is a 
secondary credit-quality indicator for certain loans, as 
FICO scores are an indication of the borrower’s credit 
payment history. Thus, a loan to a borrower with a low 
FICO score (less than 660 ) is considered to be of higher 
risk than a loan to a borrower with a higher FICO score. 
Further, a loan to a borrower with a high LTV ratio and a 
low FICO score is at greater risk of default than a loan to 
a borrower that has both a high LTV ratio and a high 
FICO score.

•  For scored auto and scored business banking loans, 
geographic distribution is an indicator of the credit 
performance of the portfolio. Similar to residential real 
estate loans, geographic distribution provides insights 
into the portfolio performance based on regional 
economic activity and events.

•  Risk-rated business banking and auto loans are similar 
to wholesale loans in that the primary credit quality 
indicators are the risk rating that is assigned to the loan 
and whether the loans are considered to be criticized 
and/or nonaccrual. Risk ratings are reviewed on a 
regular and ongoing basis by Credit Risk Management 
and are adjusted as necessary for updated information 
about borrowers’ ability to fulfill their obligations. For 
further information about risk-rated wholesale loan 
credit quality indicators, refer to page 236 of this Note. 

224

JPMorgan Chase & Co./2018 Form 10-K

Residential real estate — excluding PCI loans 
The following table provides information by class for retained residential real estate — excluding PCI loans. 

Residential real estate – excluding PCI loans

December 31,
(in millions, except ratios)

Loan delinquency(a)

Current

30–149 days past due

150 or more days past due

Total retained loans

% of 30+ days past due to total retained loans(b)

90 or more days past due and government guaranteed(c)

Nonaccrual loans

Current estimated LTV ratios(d)(e)

Greater than 125% and refreshed FICO scores:

Equal to or greater than 660

Less than 660

101% to 125% and refreshed FICO scores:

Equal to or greater than 660

Less than 660

80% to 100% and refreshed FICO scores:

Equal to or greater than 660

Less than 660

Less than 80% and refreshed FICO scores:

Equal to or greater than 660

Less than 660

No FICO/LTV available

U.S. government-guaranteed

Total retained loans

Geographic region(f)

California

New York

Illinois

Texas

Florida

Washington

New Jersey

Colorado

Massachusetts

Arizona

All other(g)

Residential mortgage

Home equity

Total residential real
estate – excluding PCI

2018

2017

2018

2017

2018

2017

$ 225,899

$ 208,713

$ 27,611

$ 32,391

$ 253,510

$ 241,104

2,763

2,416

4,234

3,549

453

276

671

388

3,216

2,692

4,905

3,937

$ 231,078

$ 216,496

$ 28,340

$ 33,450

$ 259,418

$ 249,946

0.48%

0.77%

2.57%

3.17%

0.71%

1.09%

$

2,541

$

4,172

1,765

2,175

—
1,323

—
1,610

$

2,541

$

4,172

3,088

3,785

$

$

25

13

37

53

37

19

36

88

3,977

281

4,369

483

212,505

194,758

6,457

813

6,917

6,952

1,259

8,495

$

$

6

1

111

38

986

326

22,632

3,355

885

—

10

3

296

95

1,676

569

$

$

31

14

148

91

4,963

607

47

22

332

183

6,045

1,052

25,262

235,137

220,020

3,850

1,689

—

9,812

1,698

6,917

10,802

2,948

8,495

$ 231,078

$ 216,496

$ 28,340

$ 33,450

$ 259,418

$ 249,946

$ 74,759

$ 68,855

$

5,695

$

6,582

$ 80,454

$ 75,437

28,847

15,249

13,769

10,704

8,304

7,302

8,140

6,574

4,434

27,473

14,501

12,508

9,598

6,962

7,142

7,335

6,323

4,109

52,996

51,690

5,769

2,131

1,819

1,575

869

1,642

521

236

1,158

6,925

6,866

2,521

2,021

1,847

1,026

1,957

632

295

1,439

8,264

34,616

17,380

15,588

12,279

9,173

8,944

8,661

6,810

5,592

34,339

17,022

14,529

11,445

7,988

9,099

7,967

6,618

5,548

59,921

59,954

Total retained loans

$ 231,078

$ 216,496

$ 28,340

$ 33,450

$ 259,418

$ 249,946

(a)  Individual delinquency classifications include mortgage loans insured by U.S. government agencies as follows: current included $2.8 billion and $2.4 billion; 30–149 

days past due included $2.1 billion and $3.2 billion; and 150 or more days past due included $2.0 billion and $2.9 billion at December 31, 2018 and 2017, 
respectively.

(b)  At December 31, 2018 and 2017, residential mortgage loans excluded mortgage loans insured by U.S. government agencies of $4.1 billion and $6.1 billion, 

respectively, that are 30 or more days past due. These amounts have been excluded based upon the government guarantee.

(c)  These balances, which are 90 days or more past due, were excluded from nonaccrual loans as the loans are guaranteed by U.S government agencies. Typically the 
principal balance of the loans is insured and interest is guaranteed at a specified reimbursement rate subject to meeting agreed-upon servicing guidelines. At 
December 31, 2018 and 2017, these balances included $999 million and $1.5 billion, respectively, of loans that are no longer accruing interest based on the 
agreed-upon servicing guidelines. For the remaining balance, interest is being accrued at the guaranteed reimbursement rate. There were no loans that were not 
guaranteed by U.S. government agencies that are 90 or more days past due and still accruing interest at December 31, 2018 and 2017.

(d)  Represents the aggregate unpaid principal balance of loans divided by the estimated current property value. Current property values are estimated, at a minimum, 
quarterly, based on home valuation models using nationally recognized home price index valuation estimates incorporating actual data to the extent available and 
forecasted data where actual data is not available. These property values do not represent actual appraised loan level collateral values; as such, the resulting ratios 
are necessarily imprecise and should be viewed as estimates. Current estimated combined LTV for junior lien home equity loans considers all available lien positions, 
as well as unused lines, related to the property.

(e)  Refreshed FICO scores represent each borrower’s most recent credit score, which is obtained by the Firm on at least a quarterly basis.
(f)  The geographic regions presented in the table are ordered based on the magnitude of the corresponding loan balances at December 31, 2018. 
(g)  At December 31, 2018 and 2017, included mortgage loans insured by U.S. government agencies of $6.9 billion and $8.5 billion, respectively. These amounts have 

been excluded from the geographic regions presented based upon the government guarantee.

JPMorgan Chase & Co./2018 Form 10-K

225

Notes to consolidated financial statements

Approximately 37% of the home equity portfolio are senior lien loans; the remaining balance are junior lien HELOANs or 
HELOCs. The following table provides the Firm’s delinquency statistics for junior lien home equity loans and lines as of 
December 31, 2018 and 2017.

December 31, (in millions except ratios)

HELOCs:(a)

Within the revolving period(b)

Beyond the revolving period

HELOANs

Total

Total loans

Total 30+ day delinquency rate

2018

2017

2018

2017

$

$

5,608 $

11,286

1,030

17,924 $

6,363

13,532

1,371

21,266

0.25%

2.80

2.82

2.00%

0.50%

3.56

3.50

2.64%

(a) These HELOCs are predominantly revolving loans for a 10-year period, after which time the HELOC converts to a loan with a 20-year amortization period, 

but also include HELOCs that allow interest-only payments beyond the revolving period.

(b) The Firm manages the risk of HELOCs during their revolving period by closing or reducing the undrawn line to the extent permitted by law when borrowers 

are experiencing financial difficulty.

HELOCs beyond the revolving period and HELOANs have higher delinquency rates than HELOCs within the revolving period. 
That is primarily because the fully-amortizing payment that is generally required for those products is higher than the 
minimum payment options available for HELOCs within the revolving period. The higher delinquency rates associated with 
amortizing HELOCs and HELOANs are factored into the Firm’s allowance for loan losses. 

Impaired loans
The table below provides information about the Firm’s residential real estate impaired loans, excluding PCI loans. These loans 
are considered to be impaired as they have been modified in a TDR. All impaired loans are evaluated for an asset-specific 
allowance as described in Note 13.

December 31, 
(in millions)

Impaired loans

With an allowance

Without an allowance(a)

Total impaired loans(b)(c)

Allowance for loan losses related to impaired loans

Unpaid principal balance of impaired loans(d)

Impaired loans on nonaccrual status(e)

Residential mortgage

Home equity

Total residential real estate
– excluding PCI

2018

2017

2018

2017

2018

2017

$

$

$

3,381 $

1,184

4,565 $

88 $

6,207

1,459

$

$

$

4,407

1,213

5,620

62

7,741

1,743

1,142 $

870

2,012 $

45 $

3,466

955

$

$

$

1,236

882

2,118

111

3,701

1,032

4,523 $

2,054

6,577 $

133 $

9,673

2,414

5,643

2,095

7,738

173

11,442

2,775

(a)  Represents collateral-dependent residential real estate loans that are charged off to the fair value of the underlying collateral less costs to sell. The Firm 
reports, in accordance with regulatory guidance, residential real estate loans that have been discharged under Chapter 7 bankruptcy and not reaffirmed 
by the borrower (“Chapter 7 loans”) as collateral-dependent nonaccrual TDRs, regardless of their delinquency status. At December 31, 2018, Chapter 7 
residential real estate loans included approximately 13% of residential mortgages and approximately 9% of home equity that were 30 days or more past 
due.

(b)  At December 31, 2018 and 2017, $4.1 billion and $3.8 billion, respectively, of loans modified subsequent to repurchase from Ginnie Mae in accordance 

with the standards of the appropriate government agency (i.e., FHA, VA, RHS) are not included in the table above. When such loans perform subsequent to 
modification in accordance with Ginnie Mae guidelines, they are generally sold back into Ginnie Mae loan pools. Modified loans that do not re-perform 
become subject to foreclosure.

(c)  Predominantly all residential real estate impaired loans, excluding PCI loans, are in the U.S.
(d)  Represents the contractual amount of principal owed at December 31, 2018 and 2017. The unpaid principal balance differs from the impaired loan 

balances due to various factors including charge-offs, net deferred loan fees or costs, and unamortized discounts or premiums on purchased loans.

(e)  As of December 31, 2018 and 2017, nonaccrual loans included $2.0 billion and $2.2 billion, respectively, of TDRs for which the borrowers were less than 
90 days past due. For additional information about loans modified in a TDR that are on nonaccrual status, refer to the Loan accounting framework on 
pages 219-221 of this Note.

226

JPMorgan Chase & Co./2018 Form 10-K

The following table presents average impaired loans and the related interest income reported by the Firm.

Year ended December 31, 
(in millions)

Residential mortgage

Home equity

Total residential real estate – excluding PCI

Average impaired loans

Interest income on
impaired loans(a)

Interest income on impaired 
loans on a cash basis(a)

2018

2017

2016

2018

2017

2016

2018

2017

2016

$

$

5,082 $

5,797 $

2,078

2,189

7,160 $

7,986 $

6,376

2,311

8,687

$

$

257 $

287 $

131

127

388 $

414 $

305

125

430

$

$

75 $

75 $

84

80

77

80

159 $

155 $

157

(a)  Generally, interest income on loans modified in TDRs is recognized on a cash basis until the borrower has made a minimum of six payments under the new 

terms, unless the loan is deemed to be collateral-dependent.

Loan modifications 
Modifications of residential real estate loans, excluding PCI 
loans, are generally accounted for and reported as TDRs. 
There were no additional commitments to lend to 
borrowers whose residential real estate loans, excluding PCI 
loans, have been modified in TDRs. 

The following table presents new TDRs reported by the 
Firm.

Year ended December 31,
(in millions)

Residential mortgage

Home equity

Total residential real estate – excluding PCI $

687 $

694 $

2018

2017

2016

$

401 $

373 $

286

321

254

385

639

Nature and extent of modifications
The U.S. Treasury’s Making Home Affordable programs, as well as the Firm’s proprietary modification programs, generally 
provide various concessions to financially troubled borrowers including, but not limited to, interest rate reductions, term or 
payment extensions and deferral of principal and/or interest payments that would otherwise have been required under the 
terms of the original agreement.

The following table provides information about how residential real estate loans, excluding PCI loans, were modified under the 
Firm’s loss mitigation programs described above during the periods presented. This table excludes Chapter 7 loans where the 
sole concession granted is the discharge of debt.

Year ended December 31,

2018

2017

2016

2018

2017

2016

2018

2017

2016

Residential mortgage

Home equity

Total residential real estate
 – excluding PCI

Number of loans approved for a trial

modification

Number of loans permanently modified

Concession granted:(a)

Interest rate reduction

Term or payment extension

Principal and/or interest deferred

Principal forgiveness

Other(b)

2,570

2,907

1,283

2,628

1,945

3,338

2,316

4,946

2,321

5,624

3,760

4,824

4,886

7,853

3,604

8,252

5,705

8,162

40%

63%

76%

62%

59%

75%

54%

60%

76%

55

44

8

38

72

15

16

33

90

16

26

25

66

20

7

58

69

10

13

31

83

19

9

6

62

29

7

51

70

12

14

32

86

18

16

14

(a)  Represents concessions granted in permanent modifications as a percentage of the number of loans permanently modified. The sum of the percentages 
exceeds 100% because predominantly all of the modifications include more than one type of concession. Concessions offered on trial modifications are 
generally consistent with those granted on permanent modifications.

(b)  Includes variable interest rate to fixed interest rate modifications for the years ended December 31, 2018, 2017 and 2016. Also includes forbearances 

that meet the definition of a TDR for the year ended December 31, 2018. Forbearances suspend or reduce monthly payments for a specific period of time 
to address a temporary hardship.

JPMorgan Chase & Co./2018 Form 10-K

227

Year ended 
December 31,
(in millions, except weighted-average data)

Weighted-average interest rate of loans with

interest rate reductions – before TDR

Weighted-average interest rate of loans with

interest rate reductions – after TDR

Weighted-average remaining contractual term

(in years) of loans with term or payment
extensions – before TDR

Weighted-average remaining contractual term

(in years) of loans with term or payment
extensions – after TDR

Charge-offs recognized upon permanent

modification

Principal deferred

Principal forgiven

Notes to consolidated financial statements

Financial effects of modifications and redefaults
The following table provides information about the financial effects of the various concessions granted in modifications of 
residential real estate loans, excluding PCI, under the loss mitigation programs described above and about redefaults of 
certain loans modified in TDRs for the periods presented. The following table presents only the financial effects of permanent 
modifications and does not include temporary concessions offered through trial modifications. This table also excludes Chapter 
7 loans where the sole concession granted is the discharge of debt. 

Residential mortgage

Home equity

Total residential real estate –
excluding PCI

2018

2017

2016

2018

2017

2016

2018

2017

2016

5.65%

5.15%

5.59%

5.39%

4.94%

4.99%

5.50%

5.06%

5.36%

3.80

2.99

2.93

3.46

2.64

2.34

3.60

2.83

2.70

24

38

1

21

10

$

24

38

2

12

20

$

$

24

38

4

30

44

98

19

39

1

9

7

$

21

39

1

10

13

$

$

$

64

$

56

$

18

38

1

23

7

40

21

38

2

30

17

$

23

38

$

3

$

22

33

22

38

5

53

51

$

161

$

180

$

138

Balance of loans that redefaulted within one 

year of permanent modification(a)

$

97

$

124

$

(a)  Represents loans permanently modified in TDRs that experienced a payment default in the periods presented, and for which the payment default occurred 
within one year of the modification. The dollar amounts presented represent the balance of such loans at the end of the reporting period in which such 
loans defaulted. For residential real estate loans modified in TDRs, payment default is deemed to occur when the loan becomes two contractual payments 
past due. In the event that a modified loan redefaults, it is probable that the loan will ultimately be liquidated through foreclosure or another similar type 
of liquidation transaction. Redefaults of loans modified within the last 12 months may not be representative of ultimate redefault levels.

At December 31, 2018, the weighted-average estimated 
remaining lives of residential real estate loans, excluding 
PCI loans, permanently modified in TDRs were 9 years for 
residential mortgage and 8 years for home equity. The 
estimated remaining lives of these loans reflect estimated 
prepayments, both voluntary and involuntary (i.e., 
foreclosures and other forced liquidations). 

Active and suspended foreclosure 
At December 31, 2018 and 2017, the Firm had non-PCI 
residential real estate loans, excluding those insured by U.S. 
government agencies, with a carrying value of $653 million 
and $787 million, respectively, that were not included in 
REO, but were in the process of active or suspended 
foreclosure.

228

JPMorgan Chase & Co./2018 Form 10-K

Other consumer loans
The table below provides information for other consumer retained loan classes, including auto and business banking loans.

December 31,
(in millions, except ratios)

Loan delinquency

Current

30–119 days past due

120 or more days past due

Total retained loans

% of 30+ days past due to total retained loans

Nonaccrual loans(a)

Geographic region(b)

California

Texas

New York

Illinois

Florida

Arizona

Ohio

New Jersey

Michigan

Louisiana

All other

Total retained loans

Loans by risk ratings(c)

Noncriticized

Criticized performing

Criticized nonaccrual

Auto

Consumer & 
Business Banking

Total other consumer

2018

2017

2018

2017

2018

2017

$ 62,984

$ 65,651

$ 26,249

$ 25,454

$ 89,233

$ 91,105

589

—

584

7

252

111

213

122

841

111

797

129

$ 63,573

$ 66,242

$ 26,612

$ 25,789

$ 90,185

$ 92,031

0.93%

128

0.89%

141

1.36%

245

1.30%

283

1.06%

373

1.01%

424

$

8,330

$

6,531

3,863

3,716

3,256

2,084

1,973

1,981

1,357

1,587

8,445

7,013

4,023

3,916

3,350

2,221

2,105

2,044

1,418

1,656

28,895

30,051

$

5,520

$

2,993

4,381

2,046

1,502

1,491

1,305

723

1,329

860

4,462

5,032

2,916

4,195

2,017

1,424

1,383

1,380

721

1,357

849

4,515

$ 13,850

$ 13,477

9,524

8,244

5,762

4,758

3,575

3,278

2,704

2,686

2,447

9,929

8,218

5,933

4,774

3,604

3,485

2,765

2,775

2,505

33,357

34,566

$ 63,573

$ 66,242

$ 26,612

$ 25,789

$ 90,185

$ 92,031

$ 15,749

$ 15,604

$ 18,743

$ 17,938

$ 34,492

$ 33,542

273

—

93

9

751

191

791

213

1,024

191

884

222

(a)  There were no loans that were 90 or more days past due and still accruing interest at December 31, 2018 and December 31, 2017.
(b)  The geographic regions presented in the table are ordered based on the magnitude of the corresponding loan balances at December 31, 2018. 
(c)  For risk-rated business banking and auto loans, the primary credit quality indicator is the risk rating of the loan, including whether the loans are 

considered to be criticized and/or nonaccrual.

JPMorgan Chase & Co./2018 Form 10-K

229

Notes to consolidated financial statements

Other consumer impaired loans and loan modifications 
The following table provides information about the Firm’s other consumer impaired loans, including risk-rated business 
banking and auto loans that have been placed on nonaccrual status, and loans that have been modified in TDRs. 

Loan modifications 
Certain other consumer loan modifications are considered 
to be TDRs as they provide various concessions to 
borrowers who are experiencing financial difficulty. All of 
these TDRs are reported as impaired loans. At 
December 31, 2018 and 2017, other consumer loans 
modified in TDRs were $79 million and $102 million, 
respectively. The impact of these modifications, as well as 
new TDRs, were not material to the Firm for the years 
ended December 31, 2018, 2017 and 2016. Additional 
commitments to lend to borrowers whose loans have been 
modified in TDRs as of December 31, 2018 and 2017 were 
not material. TDRs on nonaccrual status were $57 million 
and $72 million at December 31, 2018 and 2017, 
respectively. 

December 31, (in millions)

2018

2017

Impaired loans

With an allowance

$

222 $

272

Without an allowance(a)
Total impaired loans(b)(c)
Allowance for loan losses related to impaired loans $

$

Unpaid principal balance of impaired loans(d)

Impaired loans on nonaccrual status

29

26

251 $

298

63 $

355

229

73

402

268

(a)  When discounted cash flows, collateral value or market price equals or 
exceeds the recorded investment in the loan, the loan does not require 
an allowance. This typically occurs when the impaired loans have been 
partially charged off and/or there have been interest payments 
received and applied to the loan balance.

(b)  Predominantly all other consumer impaired loans are in the U.S.
(c)  Other consumer average impaired loans were $275 million, $427 
million and $635 million for the years ended December 31, 2018, 
2017 and 2016, respectively. The related interest income on impaired 
loans, including those on a cash basis, was not material for the years 
ended December 31, 2018, 2017 and 2016.

(d)  Represents the contractual amount of principal owed at December 31, 

2018 and 2017. The unpaid principal balance differs from the 
impaired loan balances due to various factors, including charge-offs, 
interest payments received and applied to the principal balance, net 
deferred loan fees or costs and unamortized discounts or premiums on 
purchased loans.

230

JPMorgan Chase & Co./2018 Form 10-K

Since the timing and amounts of expected cash flows for the 
Firm’s PCI consumer loan pools are reasonably estimable, 
interest is being accreted and the loan pools are being 
reported as performing loans. No interest would be 
accreted and the PCI loan pools would be reported as 
nonaccrual loans if the timing and/or amounts of expected 
cash flows on the loan pools were determined not to be 
reasonably estimable. 

The liquidation of PCI loans, which may include sales of 
loans, receipt of payment in full from the borrower, or 
foreclosure, results in removal of the loans from the 
underlying PCI pool. When the amount of the liquidation 
proceeds (e.g., cash, real estate), if any, is less than the 
unpaid principal balance of the loan, the difference is first 
applied against the PCI pool’s nonaccretable difference for 
principal losses (i.e., the lifetime credit loss estimate 
established as a purchase accounting adjustment at the 
acquisition date). When the nonaccretable difference for a 
particular loan pool has been fully depleted, any excess of 
the unpaid principal balance of the loan over the liquidation 
proceeds is written off against the PCI pool’s allowance for 
loan losses. Write-offs of PCI loans also include other 
adjustments, primarily related to principal forgiveness 
modifications. Because the Firm’s PCI loans are accounted 
for at a pool level, the Firm does not recognize charge-offs 
of PCI loans when they reach specified stages of 
delinquency (i.e., unlike non-PCI consumer loans, these 
loans are not charged off based on FFIEC standards).

The PCI portfolio affects the Firm’s results of operations 
primarily through: (i) contribution to net interest margin; 
(ii) expense related to defaults and servicing resulting from 
the liquidation of the loans; and (iii) any provision for loan 
losses. The Firm’s residential real estate PCI loans were 
funded based on the interest rate characteristics of the 
loans. For example, variable-rate loans were funded with 
variable-rate liabilities and fixed-rate loans were funded 
with fixed-rate liabilities with a similar maturity profile. A 
net spread will be earned on the declining balance of the 
portfolio, which is estimated as of December 31, 2018, to 
have a remaining weighted-average life of 7 years.

Purchased credit-impaired loans
PCI loans are initially recorded at fair value at acquisition. 
PCI loans acquired in the same fiscal quarter may be 
aggregated into one or more pools, provided that the loans 
have common risk characteristics. A pool is then accounted 
for as a single asset with a single composite interest rate 
and an aggregate expectation of cash flows. All of the Firm’s 
residential real estate PCI loans were acquired in the same 
fiscal quarter and aggregated into pools of loans with 
common risk characteristics. 

On a quarterly basis, the Firm estimates the total cash flows 
(both principal and interest) expected to be collected over 
the remaining life of each pool. These estimates incorporate 
assumptions regarding default rates, loss severities, the 
amounts and timing of prepayments and other factors that 
reflect then-current market conditions. Probable decreases 
in expected cash flows (i.e., increased credit losses) trigger 
the recognition of impairment, which is then measured as 
the present value of the expected principal loss plus any 
related forgone interest cash flows, discounted at the pool’s 
effective interest rate. Impairments are recognized through 
the provision for credit losses and an increase in the 
allowance for loan losses. Probable and significant 
increases in expected cash flows (e.g., decreased credit 
losses, the net benefit of modifications) would first reverse 
any previously recorded allowance for loan losses with any 
remaining increases recognized prospectively as a yield 
adjustment over the remaining estimated lives of the 
underlying loans. The impacts of (i) prepayments, (ii) 
changes in variable interest rates, and (iii) any other 
changes in the timing of expected cash flows are generally 
recognized prospectively as adjustments to interest income.

The Firm continues to modify certain PCI loans. The impact 
of these modifications is incorporated into the Firm’s 
quarterly assessment of whether a probable and significant 
change in expected cash flows has occurred, and the loans 
continue to be accounted for and reported as PCI loans. In 
evaluating the effect of modifications on expected cash 
flows, the Firm incorporates the effect of any forgone 
interest and also considers the potential for redefault. The 
Firm develops product-specific probability of default 
estimates, which are used to compute expected credit 
losses. In developing these probabilities of default, the Firm 
considers the relationship between the credit quality 
characteristics of the underlying loans and certain 
assumptions about home prices and unemployment based 
upon industry-wide data. The Firm also considers its own 
historical loss experience to-date based on actual 
redefaulted modified PCI loans.

The excess of cash flows expected to be collected over the 
carrying value of the underlying loans is referred to as the 
accretable yield. This amount is not reported on the Firm’s 
Consolidated balance sheets but is accreted into interest 
income at a level rate of return over the remaining 
estimated lives of the underlying pools of loans.

JPMorgan Chase & Co./2018 Form 10-K

231

Notes to consolidated financial statements

Residential real estate – PCI loans
The table below provides information about the Firm’s consumer, excluding credit card, PCI loans.

December 31,
(in millions, except ratios)

Carrying value(a)

Home equity

Prime mortgage

Subprime mortgage

Option ARMs

Total PCI

2018
$ 8,963

2017
$ 10,799

2018
$ 4,690

2017
$ 6,479

2018
$ 1,945

2017
$ 2,609

2018
$ 8,436

2017
$ 10,689

2018
$ 24,034

2017
$ 30,576

Loan delinquency (based on unpaid principal balance)

Current

30–149 days past due

150 or more days past due

Total loans

$ 8,624

$ 10,272

$ 4,226

$ 5,839

$ 2,033

$ 2,640

$ 7,592

$ 9,662

$ 22,475

$ 28,413

278

242

356

392

259

223

336

327

286

123

381

176

398

457

547

689

1,221

1,045

1,620

1,584

$ 9,144

$ 11,020

$ 4,708

$ 6,502

$ 2,442

$ 3,197

$ 8,447

$ 10,898

$ 24,741

$ 31,617

% of 30+ days past due to total loans

5.69%

6.79%

10.24% 10.20%

16.75% 17.42%

10.12% 11.34%

9.16% 10.13%

Current estimated LTV ratios (based on unpaid principal balance)(b)(c)

Greater than 125% and refreshed FICO scores:

Equal to or greater than 660

Less than 660

$

$

17

13

101% to 125% and refreshed FICO scores:

Equal to or greater than 660

Less than 660

80% to 100% and refreshed FICO scores:

Equal to or greater than 660

Less than 660

Lower than 80% and refreshed FICO scores:

Equal to or greater than 660

Less than 660

No FICO/LTV available

135

65

805

388

5,548

1,908

265

33

21

274

132

1,195

559

6,134

2,095

577

$

$

$

1

7

6

22

4

16

16

42

$

$

—

9

4

35

2

20

20

75

$

3

7

17

33

6

9

43

71

$

$

21

36

162

155

45

66

353

320

75

112

2,689

1,568

228

221

230

3,551

2,103

319

54

161

739

1,327

113

119

309

895

1,608

149

119

190

5,111

2,622

345

316

371

6,113

3,499

470

1,053

851

1,851

1,469

14,087

16,693

7,425

951

9,305

1,515

Total unpaid principal balance

$ 9,144

$ 11,020

$ 4,708

$ 6,502

$ 2,442

$ 3,197

$ 8,447

$ 10,898

$ 24,741

$ 31,617

Geographic region (based on unpaid principal balance)(d)

California

Florida

New York

Washington

Illinois

New Jersey

Massachusetts

Maryland

Virginia

Arizona

All other

$ 5,420

$ 6,555

$ 2,578

$ 3,716

$

976

525

419

233

210

65

48

54

1,137

607

532

273

242

79

57

66

165

1,029

203

1,269

332

365

98

154

134

113

95

91

69

679

428

457

135

200

178

149

129

123

106

881

$

593

234

268

44

123

88

73

96

37

43

797

296

330

61

161

110

98

132

51

60

$ 4,798

$ 6,225

$ 13,389

$ 17,293

713

502

177

199

258

240

178

211

112

878

628

238

249

336

307

232

280

156

2,255

1,660

2,739

2,022

738

709

690

491

417

393

389

966

883

866

633

550

520

525

843

1,101

1,059

1,369

3,610

4,620

Total unpaid principal balance

$ 9,144

$ 11,020

$ 4,708

$ 6,502

$ 2,442

$ 3,197

$ 8,447

$ 10,898

$ 24,741

$ 31,617

(a)  Carrying value includes the effect of fair value adjustments that were applied to the consumer PCI portfolio at the date of acquisition.
(b)  Represents the aggregate unpaid principal balance of loans divided by the estimated current property value. Current property values are estimated, at a 
minimum, quarterly, based on home valuation models using nationally recognized home price index valuation estimates incorporating actual data to the 
extent available and forecasted data where actual data is not available. These property values do not represent actual appraised loan level collateral 
values; as such, the resulting ratios are necessarily imprecise and should be viewed as estimates. Current estimated combined LTV for junior lien home 
equity loans considers all available lien positions, as well as unused lines, related to the property. 

(c)  Refreshed FICO scores represent each borrower’s most recent credit score, which is obtained by the Firm on at least a quarterly basis.
(d)  The geographic regions presented in the table are ordered based on the magnitude of the corresponding loan balances at December 31, 2018.

232

JPMorgan Chase & Co./2018 Form 10-K

Approximately 26% of the PCI home equity portfolio are senior lien loans; the remaining balance are junior lien HELOANs or 
HELOCs. The following table provides delinquency statistics for PCI junior lien home equity loans and lines of credit based on 
the unpaid principal balance as of December 31, 2018 and 2017.

December 31,
(in millions, except ratios)

HELOCs:(a)(b)

HELOANs

Total

Total loans

Total 30+ day delinquency rate

2018

2017

2018

2017

$

$

6,531 $

280

6,811 $

7,926

360

8,286

4.00%

3.57

3.98%

4.62%

5.28

4.65%

(a)  In general, these HELOCs are revolving loans for a 10-year period, after which time the HELOC converts to an interest-only loan with a balloon payment at 

the end of the loan’s term. Substantially all HELOCs are beyond the revolving period.

(b)  Includes loans modified into fixed rate amortizing loans.

The table below presents the accretable yield activity for the Firm’s PCI consumer loans for the years ended December 31, 
2018, 2017 and 2016, and represents the Firm’s estimate of gross interest income expected to be earned over the remaining 
life of the PCI loan portfolios. The table excludes the cost to fund the PCI portfolios, and therefore the accretable yield does not 
represent net interest income expected to be earned on these portfolios.

Year ended December 31,
(in millions, except ratios)

Beginning balance

Accretion into interest income

Changes in interest rates on variable-rate loans

Other changes in expected cash flows(a)

Balance at December 31

Accretable yield percentage

2018

Total PCI

2017

11,159

$

11,768

$

(1,249)

(109)

(1,379)

(1,396)

503

284

2016

13,491

(1,555)

260

(428)

8,422

$

11,159

$

11,768

4.92%

4.53%

4.35%

$

$

(a)  Other changes in expected cash flows may vary from period to period as the Firm continues to refine its cash flow model, for example cash flows expected 

to be collected due to the impact of modifications and changes in prepayment assumptions.

Active and suspended foreclosure 
At December 31, 2018 and 2017, the Firm had PCI residential real estate loans with an unpaid principal balance of 
$964 million and $1.3 billion, respectively, that were not included in REO, but were in the process of active or suspended 
foreclosure.

JPMorgan Chase & Co./2018 Form 10-K

233

Notes to consolidated financial statements

Credit card loan portfolio
The credit card portfolio segment includes credit card loans 
originated and purchased by the Firm. Delinquency rates 
are the primary credit quality indicator for credit card loans 
as they provide an early warning that borrowers may be 
experiencing difficulties (30 days past due); information on 
those borrowers that have been delinquent for a longer 
period of time (90 days past due) is also considered. In 
addition to delinquency rates, the geographic distribution of 
the loans provides insight as to the credit quality of the 
portfolio based on the regional economy.

While the borrower’s credit score is another general 
indicator of credit quality, the Firm does not view credit 
scores as a primary indicator of credit quality because the 
borrower’s credit score tends to be a lagging indicator. The 
distribution of such scores provides a general indicator of 
credit quality trends within the portfolio; however, the score 
does not capture all factors that would be predictive of 
future credit performance. Refreshed FICO score 
information, which is obtained at least quarterly, for a 
statistically significant random sample of the credit card 
portfolio is indicated in the following table. FICO is 
considered to be the industry benchmark for credit scores.

The Firm generally originates new card accounts to prime 
consumer borrowers. However, certain cardholders’ FICO 
scores may decrease over time, depending on the 
performance of the cardholder and changes in credit score 
calculation. 

The table below provides information about the Firm’s 
credit card loans.

As of or for the year ended December 31,
(in millions, except ratios)

Net charge-offs

2018

2017

$

4,518

$

4,123

% of net charge-offs to retained loans

3.10%

2.95%

Loan delinquency

Current and less than 30 days past due

and still accruing

$ 153,746

$ 146,704

30–89 days past due and still accruing

1,426

1,305

90 or more days past due and still accruing
Total retained credit card loans

1,444
$ 156,616

1,378
$ 149,387

Loan delinquency ratios

% of 30+ days past due to total retained loans

% of 90+ days past due to total retained loans

1.83%

0.92

1.80%

0.92

Credit card loans by geographic region(a)

California
Texas
New York
Florida
Illinois
New Jersey
Ohio
Pennsylvania
Colorado
Michigan
All other

$ 23,757
15,085
13,601
9,770
8,938
6,739
5,094
4,996
4,309
3,912
60,415

$ 22,245
14,200
13,021
9,138
8,585
6,506
4,997
4,883
4,006
3,826
57,980

Total retained credit card loans

$ 156,616

$ 149,387

Percentage of portfolio based on carrying

value with estimated refreshed FICO scores

Equal to or greater than 660
Less than 660

No FICO available

84.2%
15.0

0.8

84.0%
14.6

1.4

a)  The geographic regions presented in the table are ordered based on the 
magnitude of the corresponding loan balances at December 31, 2018. 

234

JPMorgan Chase & Co./2018 Form 10-K

Credit card impaired loans and loan modifications 
The table below provides information about the Firm’s 
impaired credit card loans. All of these loans are considered 
to be impaired as they have been modified in TDRs.

December 31, (in millions)

2018

2017

Impaired credit card loans with an 

allowance(a)(b)(c)

Allowance for loan losses related to

impaired credit card loans

$

1,319 $

1,215

440

383

(a)  The carrying value and the unpaid principal balance are the same for credit 

card impaired loans.

(b)  There were no impaired loans without an allowance.
(c)  Predominantly all impaired credit card loans are in the U.S.

The following table presents average balances of impaired 
credit card loans and interest income recognized on those 
loans. 

Year ended December 31, 
(in millions)

2018

2017

2016

Average impaired credit card loans

$ 1,260 $ 1,214 $ 1,325

Interest income on
  impaired credit card loans

65

59

63

Loan modifications 
The Firm may offer one of a number of loan modification 
programs to credit card borrowers who are experiencing 
financial difficulty. Most of the credit card loans have been 
modified under long-term programs for borrowers who are 
experiencing financial difficulties. These modifications 
involve placing the customer on a fixed payment plan, 
generally for 60 months, and typically include reducing the 
interest rate on the credit card. Substantially all 
modifications are considered to be TDRs. 

If the cardholder does not comply with the modified 
payment terms, then the credit card loan continues to age 
and will ultimately be charged-off in accordance with the 
Firm’s standard charge-off policy. In most cases, the Firm 
does not reinstate the borrower’s line of credit. 

New enrollments in these loan modification programs for 
the years ended December 31, 2018, 2017 and 2016, were 
$866 million, $756 million and $636 million, respectively. 
For all periods disclosed, new enrollments were less than 
1% of total retained credit card loans. 

Financial effects of modifications and redefaults 
The following table provides information about the financial 
effects of the concessions granted on credit card loans 
modified in TDRs and redefaults for the periods presented.

Year ended December 31,
(in millions, except
weighted-average data)

Weighted-average interest rate

of loans – before TDR

Weighted-average interest rate

of loans – after TDR

Loans that redefaulted within 
one year of modification(a)(b)

2018

2017

2016

17.98%

16.58%

15.56%

5.16

4.88

4.76

$

116

$

93

$

74

(a)  Represents loans modified in TDRs that experienced a payment default in 
the periods presented, and for which the payment default occurred within 
one year of the modification. The amounts presented represent the balance 
of such loans as of the end of the quarter in which they defaulted.

(b)  The prior period amounts have been revised to conform with the current 

period presentation.

For credit card loans modified in TDRs, payment default is 
deemed to have occurred when the borrower misses two 
consecutive contractual payments. A substantial portion of 
these loans are expected to be charged-off in accordance 
with the Firm’s standard charge-off policy. Based on 
historical experience, the estimated weighted-average 
default rate for modified credit card loans was expected to 
be 33.38%, 31.54% and 28.87% as of December 31, 
2018, 2017 and 2016, respectively.

JPMorgan Chase & Co./2018 Form 10-K

235

Risk ratings are reviewed on a regular and ongoing basis by 
Credit Risk Management and are adjusted as necessary for 
updated information affecting the obligor’s ability to fulfill 
its obligations.

As noted above, the risk rating of a loan considers the 
industry in which the obligor conducts its operations. As 
part of the overall credit risk management framework, the 
Firm focuses on the management and diversification of its 
industry and client exposures, with particular attention paid 
to industries with actual or potential credit concern. Refer 
to Note 4 for further detail on industry concentrations.

Notes to consolidated financial statements

Wholesale loan portfolio
Wholesale loans include loans made to a variety of clients, 
ranging from large corporate and institutional clients to 
high-net-worth individuals.

The primary credit quality indicator for wholesale loans is 
the risk rating assigned to each loan. Risk ratings are used 
to identify the credit quality of loans and differentiate risk 
within the portfolio. Risk ratings on loans consider the PD 
and the LGD. The PD is the likelihood that a loan will 
default. The LGD is the estimated loss on the loan that 
would be realized upon the default of the borrower and 
takes into consideration collateral and structural support 
for each credit facility. 

Management considers several factors to determine an 
appropriate risk rating, including the obligor’s debt capacity 
and financial flexibility, the level of the obligor’s earnings, 
the amount and sources for repayment, the level and nature 
of contingencies, management strength, and the industry 
and geography in which the obligor operates. The Firm’s 
definition of criticized aligns with the banking regulatory 
definition of criticized exposures, which consist of special 
mention, substandard and doubtful categories. Risk ratings 
generally represent ratings profiles similar to those defined 
by S&P and Moody’s. Investment-grade ratings range from 
“AAA/Aaa” to “BBB-/Baa3.” Noninvestment-grade ratings 
are classified as noncriticized (“BB+/Ba1 and B-/B3”) and 
criticized (“CCC+”/“Caa1 and below”), and the criticized 
portion is further subdivided into performing and 
nonaccrual loans, representing management’s assessment 
of the collectibility of principal and interest. Criticized loans 
have a higher probability of default than noncriticized 
loans.

236

JPMorgan Chase & Co./2018 Form 10-K

The table below provides information by class of receivable for the retained loans in the Wholesale portfolio segment. For 
additional information on industry concentrations, refer to Note 4.

As of or for the 
year ended 
December 31,
(in millions, 
except ratios)
Loans by risk

ratings

Investment-

grade

Noninvestment- 
  grade:

Noncriticized
Criticized

performing

Criticized

nonaccrual

Total 
noninvestment- 

grade

Total retained

loans

% of total
criticized
exposure to
total retained
loans

% of criticized

nonaccrual  to
total retained
loans
Loans by 

geographic 
distribution(a)

Total non-U.S.
Total U.S.
Total retained

loans

Net charge-offs/
(recoveries)

% of net 

charge-offs/
(recoveries) to 
end-of-period 
retained loans

Loan 

delinquency(b)

Current and less
than 30 days
past due and
still accruing
30–89 days past
due and still
accruing

90 or more days 
past due and 
still accruing(c)

Criticized

nonaccrual

Total retained

loans

Commercial 
and industrial

Real estate

Financial
 institutions

Governments &
Agencies

Other(d)

Total
retained loans

2018

2017

2018

2017

2018

2017

2018

2017

2018

2017

2018

2017

$ 73,497

$ 68,071

$100,107

$ 98,467

$ 32,178

$ 26,791

$ 13,984

$ 15,140

$119,963

$103,212

$ 339,729

$ 311,681

51,720

46,558

14,876

14,335

15,316

13,071

201

369

11,478

9,988

93,591

84,321

3,738

3,983

851

1,357

620

134

710

136

150

210

4

2

2

—

—

—

182

161

259

239

4,692

5,162

1,150

1,734

56,309

51,898

15,630

15,181

15,470

13,283

203

369

11,821

10,486

99,433

91,217

$129,806

$119,969

$115,737

$ 113,648

$ 47,648

$ 40,074

$ 14,187

$ 15,509

$131,784

$113,698

$ 439,162

$ 402,898

3.54%

4.45%

0.65%

0.74%

0.32%

0.53%

0.01%

—%

0.26%

0.44%

1.33%

1.71%

0.66

1.13

0.12

0.12

0.01

—

—

—

0.12

0.21

0.26

0.43

$ 29,572
100,234

$ 28,470
91,499

$

2,967
112,770

$

3,101
110,547

$ 18,524
29,124

$ 16,790
23,284

$ 3,150
11,037

$ 2,906
12,603

$ 48,433
83,351

$ 44,112
69,586

$ 102,646
336,516

$ 95,379
307,519

$129,806

$119,969

$115,737

$ 113,648

$ 47,648

$ 40,074

$ 14,187

$ 15,509

$131,784

$113,698

$ 439,162

$ 402,898

$

165

$

117

$

(20)

$

(4)

$

—

$

6

$

—

$

5

$

10

$

(5)

$

155

$

119

0.13%

0.10%

(0.02)%

—%

—%

0.01%

—%

0.03%

0.01%

—%

0.04%

0.03%

$128,678

$118,288

$115,533

$ 113,258

$ 47,622

$ 40,042

$ 14,165

$ 15,493

$130,918

$112,559

$ 436,916

$ 399,640

109

216

108

168

851

1,357

134

67

3

242

12

136

12

10

4

15

15

2

18

12

702

898

908

1,383

4

—

4

—

3

2

188

141

161

239

1,150

1,734

$129,806

$119,969

$115,737

$ 113,648

$ 47,648

$ 40,074

$ 14,187

$ 15,509

$131,784

$113,698

$ 439,162

$ 402,898

(a)  The U.S. and non-U.S. distribution is determined based predominantly on the domicile of the borrower.
(b)  The credit quality of wholesale loans is assessed primarily through ongoing review and monitoring of an obligor’s ability to meet contractual obligations 

rather than relying on the past due status, which is generally a lagging indicator of credit quality.

(c)  Represents loans that are considered well-collateralized and therefore still accruing interest.
(d)  Other includes individuals and individual entities (predominantly consists of Wealth Management clients within AWM and includes exposure to personal 

investment companies and personal and testamentary trusts), SPEs and Private education and civic organizations. For more information on SPEs, refer to 
Note 14.

JPMorgan Chase & Co./2018 Form 10-K

237

Notes to consolidated financial statements

The following table presents additional information on the real estate class of loans within the Wholesale portfolio for the 
periods indicated. Exposure consists primarily of secured commercial loans, of which multifamily is the largest segment. 
Multifamily lending finances acquisition, leasing and construction of apartment buildings, and includes exposure to real 
estate investment trusts (“REITs”). Other commercial lending largely includes financing for acquisition, leasing and 
construction, largely for office, retail and industrial real estate, and includes exposure to REITs. Included in real estate loans is 
$10.5 billion and $10.8 billion as of December 31, 2018 and 2017, respectively, of construction and development exposure 
consisting of loans originally purposed for construction and development, general purpose loans for builders, as well as loans 
for land subdivision and pre-development.

December 31,
(in millions, except ratios)

Real estate retained loans

Criticized exposure

% of total criticized exposure to total real estate retained loans

Multifamily

Other Commercial

Total real estate loans

2018

2017

2018

2017

2018

2017

$

79,184

$

77,597

$

36,553

$

36,051

$ 115,737

$ 113,648

388

0.49%

491

0.63%

366

1.00%

355

0.98%

754

0.65%

846

0.74%

Criticized nonaccrual

$

57

$

44

$

77

$

92

$

134

$

136

% of criticized nonaccrual loans to total real estate retained loans

0.07%

0.06%

0.21%

0.26%

0.12%

0.12%

Wholesale impaired retained loans and loan modifications
Wholesale impaired retained loans consist of loans that have been placed on nonaccrual status and/or that have been modified 
in a TDR. All impaired loans are evaluated for an asset-specific allowance as described in Note 13.

The table below sets forth information about the Firm’s wholesale impaired retained loans.

December 31, 
(in millions)

Impaired loans

With an allowance

Without an allowance(a)

Total impaired loans

Allowance for loan losses related

to impaired loans

Unpaid principal balance of 

impaired loans(b)

Commercial
and industrial

Real estate

Financial
institutions

Governments &
 Agencies

Other

Total 
retained loans

2018

2017

2018

2017

2018

2017

2018

2017

2018

2017

2018

2017

$

$

$

807 $ 1,170

140

228

947 $ 1,398

252 $

404

$

$

$

107 $

27

78

60

134 $

138

25 $

11

$

$

$

4 $

—

4 $

1 $

1,043

1,604

203

201

4

$

$

$

93

—

93

4

94

— $

—

— $

— $

—

$

$

$

—

—

—

—

—

152 $

168

$ 1,070

$ 1,509

13

70

180

358

165 $

238

$ 1,250 (c) $ 1,867 (c)

19 $

42

$

297

$

461

473

255

1,723

2,154

(a)  When the discounted cash flows, collateral value or market price equals or exceeds the recorded investment in the loan, the loan does not require an 

allowance. This typically occurs when the impaired loans have been partially charged-off and/or there have been interest payments received and applied 
to the loan balance.

(b)  Represents the contractual amount of principal owed at December 31, 2018 and 2017. The unpaid principal balance differs from the impaired loan 

balances due to various factors, including charge-offs; interest payments received and applied to the carrying value; net deferred loan fees or costs; and 
unamortized discount or premiums on purchased loans.

(c)  Based upon the domicile of the borrower, largely consists of loans in the U.S.

The following table presents the Firm’s average impaired 
retained loans for the years ended 2018, 2017 and 2016.

Year ended December 31, (in millions)

2018

2017(b)

2016

Commercial and industrial

$

1,027 $

1,256 $

Real estate

Financial institutions

Governments & Agencies

Other

Total(a)

133

57

—

199

165

48

—

241

$

1,416 $

1,710 $

1,480

217

13

—

213

1,923

(a)  The related interest income on accruing impaired loans and interest 

income recognized on a cash basis were not material for the years 
ended December 31, 2018, 2017 and 2016.

(b)  The prior period amounts have been revised to conform with the 

current period presentation.

Certain loan modifications are considered to be TDRs as 
they provide various concessions to borrowers who are 
experiencing financial difficulty. All TDRs are reported as 
impaired loans in the tables above. TDRs were $576 million 
and $614 million as of December 31, 2018 and 2017, 
respectively. The impact of these modifications, as well as 
new TDRs, were not material to the Firm for the years 
ended December 31, 2018, 2017 and 2016.

238

JPMorgan Chase & Co./2018 Form 10-K

potential modifications of residential real estate loans is not 
included in the statistical calculation because of the 
uncertainty regarding the type and results of such 
modifications. 

The statistical calculation is then adjusted to take into 
consideration model imprecision, external factors and 
current economic events that have occurred but that are not 
yet reflected in the factors used to derive the statistical 
calculation; these adjustments are accomplished in part by 
analyzing the historical loss experience for each major 
product segment. However, it is difficult to predict whether 
historical loss experience is indicative of future loss levels. 
Management applies judgment in making this adjustment, 
taking into account uncertainties associated with current 
macroeconomic and political conditions, quality of 
underwriting standards, borrower behavior, and other 
relevant internal and external factors affecting the credit 
quality of the portfolio. In certain instances, the 
interrelationships between these factors create further 
uncertainties. The application of different inputs into the 
statistical calculation, and the assumptions used by 
management to adjust the statistical calculation, are subject 
to management judgment, and emphasizing one input or 
assumption over another, or considering other inputs or 
assumptions, could affect the estimate of the allowance for 
credit losses for the consumer credit portfolio. 

Overall, the allowance for credit losses for consumer 
portfolios is sensitive to changes in the economic 
environment (e.g., unemployment rates), delinquency rates, 
the realizable value of collateral (e.g., housing prices), FICO 
scores, borrower behavior and other risk factors. While all 
of these factors are important determinants of overall 
allowance levels, changes in the various factors may not 
occur at the same time or at the same rate, or changes may 
be directionally inconsistent such that improvement in one 
factor may offset deterioration in another. In addition, 
changes in these factors would not necessarily be consistent 
across all geographies or product types. Finally, it is difficult 
to predict the extent to which changes in these factors 
would ultimately affect the frequency of losses, the severity 
of losses or both. 

Note 13 – Allowance for credit losses
JPMorgan Chase’s allowance for loan losses represents 
management’s estimate of probable credit losses inherent 
in the Firm’s retained loan portfolio, which consists of the 
two consumer portfolio segments (primarily scored) and 
the wholesale portfolio segment (risk-rated). The allowance 
for loan losses includes a formula-based component, an 
asset-specific component, and a component related to PCI 
loans, as described below. Management also estimates an 
allowance for wholesale and certain consumer lending-
related commitments using methodologies similar to those 
used to estimate the allowance on the underlying loans. 

The Firm’s policies used to determine its allowance for 
credit losses are described in the following paragraphs.  

Determining the appropriateness of the allowance is 
complex and requires judgment by management about the 
effect of matters that are inherently uncertain. Subsequent 
evaluations of the loan portfolio, in light of the factors then 
prevailing, may result in significant changes in the 
allowances for loan losses and lending-related 
commitments in future periods. At least quarterly, the 
allowance for credit losses is reviewed by the CRO, the CFO 
and the Controller of the Firm. As of December 31, 2018, 
JPMorgan Chase deemed the allowance for credit losses to 
be appropriate and sufficient to absorb probable credit 
losses inherent in the portfolio. 

Formula-based component 
The formula-based component is based on a statistical 
calculation to provide for incurred credit losses in all 
consumer loans and performing risk-rated loans. All loans 
restructured in TDRs as well as any impaired risk-rated 
loans have an allowance assessed as part of the asset-
specific component, while PCI loans have an allowance 
assessed as part of the PCI component. Refer to Note 12 for 
more information on TDRs, Impaired loans and PCI loans. 

Formula-based component - Consumer loans and certain 
lending-related commitments 
The formula-based allowance for credit losses for the 
consumer portfolio segments is calculated by applying 
statistical credit loss factors (estimated PD and loss 
severities) to the recorded investment balances or loan-
equivalent amounts of pools of loan exposures with similar 
risk characteristics over a loss emergence period to arrive 
at an estimate of incurred credit losses. Estimated loss 
emergence periods may vary by product and may change 
over time; management applies judgment in estimating loss 
emergence periods, using available credit information and 
trends. In addition, management applies judgment to the 
statistical loss estimates for each loan portfolio category, 
using delinquency trends and other risk characteristics to 
estimate the total incurred credit losses in the portfolio. 
Management uses additional statistical methods and 
considers actual portfolio performance, including actual 
losses recognized on defaulted loans and collateral 
valuation trends, to review the appropriateness of the 
primary statistical loss estimate. The economic impact of 

JPMorgan Chase & Co./2018 Form 10-K

239

Notes to consolidated financial statements

Formula-based component - Wholesale loans and lending-
related commitments 
The Firm’s methodology for determining the allowance for 
loan losses and the allowance for lending-related 
commitments involves the early identification of credits that 
are deteriorating. The formula-based component of the 
allowance for wholesale loans and lending-related 
commitments is calculated by applying statistical credit loss 
factors (estimated PD and LGD) to the recorded investment 
balances or loan-equivalent over a loss emergence period to 
arrive at an estimate of incurred credit losses in the 
portfolio. Estimated loss emergence periods may vary by 
the funded versus unfunded status of the instrument and 
may change over time.

The Firm assesses the credit quality of a borrower or 
counterparty and assigns a risk rating. Risk ratings are 
assigned at origination or acquisition, and if necessary, 
adjusted for changes in credit quality over the life of the 
exposure. In assessing the risk rating of a particular loan or 
lending-related commitment, among the factors considered 
are the obligor’s debt capacity and financial flexibility, the 
level of the obligor’s earnings, the amount and sources for 
repayment, the level and nature of contingencies, 
management strength, and the industry and geography in 
which the obligor operates. These factors are based on an 
evaluation of historical and current information and involve 
subjective assessment and interpretation. Determining risk 
ratings involves significant judgment; emphasizing one 
factor over another or considering additional factors could 
affect the risk rating assigned by the Firm.

A PD estimate is determined based on the Firm’s history of 
defaults over more than one credit cycle.    

LGD estimate is a judgment-based estimate assigned to 
each loan or lending-related commitment. The estimate 
represents the amount of economic loss if the obligor were 
to default. The type of obligor, quality of collateral, and the 
seniority of the Firm’s lending exposure in the obligor’s 
capital structure affect LGD. 

The Firm applies judgment in estimating PD, LGD, loss 
emergence period and loan-equivalent used in calculating 
the allowance for credit losses. Estimates of PD, LGD, loss 
emergence period and loan-equivalent used are subject to 
periodic refinement based on any changes to underlying 
external or Firm-specific historical data. Changes to the 
time period used for PD and LGD estimates could also affect 
the allowance for credit losses. The use of different inputs, 
estimates or methodologies could change the amount of the 
allowance for credit losses determined appropriate by the 
Firm.

In addition to the statistical credit loss estimates applied to 
the wholesale portfolio, management applies its judgment 
to adjust the statistical estimates for wholesale loans and 
lending-related commitments, taking into consideration 
model imprecision, external factors and economic events 
that have occurred but are not yet reflected in the loss 
factors. Historical experience of both LGD and PD are 

considered when estimating these adjustments. Factors 
related to concentrated and deteriorating industries also 
are incorporated where relevant. These estimates are based 
on management’s view of uncertainties that relate to 
current macroeconomic conditions, quality of underwriting 
standards and other relevant internal and external factors 
affecting the credit quality of the current portfolio. 

Asset-specific component 
The asset-specific component of the allowance relates to 
loans considered to be impaired, which includes loans that 
have been modified in TDRs as well as risk-rated loans that 
have been placed on nonaccrual status. To determine the 
asset-specific component of the allowance, larger risk-rated 
loans (primarily loans in the wholesale portfolio segment) 
are evaluated individually, while smaller loans (both risk-
rated and scored) are evaluated as pools using historical 
loss experience for the respective class of assets. 

The Firm generally measures the asset-specific allowance as 
the difference between the recorded investment in the loan 
and the present value of the cash flows expected to be 
collected, discounted at the loan’s original effective interest 
rate. Subsequent changes in impairment are reported as an 
adjustment to the allowance for loan losses. In certain 
cases, the asset-specific allowance is determined using an 
observable market price, and the allowance is measured as 
the difference between the recorded investment in the loan 
and the loan’s fair value. Collateral-dependent loans are 
charged down to the fair value of collateral less costs to 
sell. For any of these impaired loans, the amount of the 
asset-specific allowance required to be recorded, if any, is 
dependent upon the recorded investment in the loan 
(including prior charge-offs), and either the expected cash 
flows or fair value of collateral. Refer to Note 12 for more 
information about charge-offs and collateral-dependent 
loans. 

The asset-specific component of the allowance for impaired 
loans that have been modified in TDRs (including forgone 
interest, principal forgiveness, as well as other concessions) 
incorporates the effect of the modification on the loan’s 
expected cash flows, which considers the potential for 
redefault. For residential real estate loans modified in TDRs, 
the Firm develops product-specific probability of default 
estimates, which are applied at a loan level to compute 
expected losses. In developing these probabilities of 
default, the Firm considers the relationship between the 
credit quality characteristics of the underlying loans and 
certain assumptions about home prices and unemployment, 
based upon industry-wide data. The Firm also considers its 
own historical loss experience to-date based on actual 
redefaulted modified loans. For credit card loans modified 
in TDRs, expected losses incorporate projected redefaults 
based on the Firm’s historical experience by type of 
modification program. For wholesale loans modified in 
TDRs, expected losses incorporate management’s 
expectation of the borrower’s ability to repay under the 
modified terms. 

240

JPMorgan Chase & Co./2018 Form 10-K

Estimating the timing and amounts of future cash flows is 
highly judgmental as these cash flow projections rely upon 
estimates such as loss severities, asset valuations, default 
rates (including redefault rates on modified loans), the 
amounts and timing of interest or principal payments 
(including any expected prepayments) or other factors that 
are reflective of current and expected market conditions. 
These estimates are, in turn, dependent on factors such as 
the duration of current overall economic conditions, 
industry-, portfolio-, or borrower-specific factors, the 
expected outcome of insolvency proceedings as well as, in 
certain circumstances, other economic factors, including 
the level of future home prices. All of these estimates and 
assumptions require significant management judgment and 
certain assumptions are highly subjective. 

PCI loans
In connection with the acquisition of certain PCI loans, 
which are accounted for as described in Note 12, the 
allowance for loan losses for the PCI portfolio is based on 
quarterly estimates of the amount of principal and interest 
cash flows expected to be collected over the estimated 
remaining lives of the loans.  

These cash flow projections are based on estimates 
regarding default rates (including redefault rates on 
modified loans), loss severities, the amounts and timing of 
prepayments and other factors that are reflective of current 
and expected future market conditions. These estimates are 
dependent on assumptions regarding the level of future 
home prices, and the duration of current overall economic 
conditions, among other factors. These estimates and 
assumptions require significant management judgment and 
certain assumptions are highly subjective. 

JPMorgan Chase & Co./2018 Form 10-K

241

Notes to consolidated financial statements

Allowance for credit losses and related information 

The table below summarizes information about the allowances for loan losses and lending-relating commitments, and includes 
a breakdown of loans and lending-related commitments by impairment methodology. 

(Table continued on next page)

Year ended December 31,
(in millions)

Allowance for loan losses

Beginning balance at January 1,

Gross charge-offs

Gross recoveries

Net charge-offs

Write-offs of PCI loans(a)

Provision for loan losses

Other

Ending balance at December 31,

Allowance for loan losses by impairment methodology

Asset-specific(b)

Formula-based

PCI

Total allowance for loan losses

Loans by impairment methodology

Asset-specific

Formula-based

PCI

Total retained loans

Impaired collateral-dependent loans

Net charge-offs

Loans measured at fair value of collateral less cost to sell

Allowance for lending-related commitments

Beginning balance at January 1,

Provision for lending-related commitments

Other

Ending balance at December 31,

Allowance for lending-related commitments by impairment methodology

Asset-specific

Formula-based

Total allowance for lending-related commitments

Lending-related commitments by impairment methodology

Asset-specific

Formula-based

Total lending-related commitments

5,184

$

4,115

2018

Consumer,
excluding 
credit card

Credit card

Wholesale

Total

$

4,141

$

13,604

$

$

$

$

$

$

$

$

$

$

$

$

$

4,579

1,025

(842)

183

187

(63)

—

4,146

196

2,162

1,788

4,146

6,828

342,775

24,034

373,637

24

2,080

33

—

—

33

—

33

33

—

46,066

46,066

$

$

$

$

$

$

$

$

$

$

$

$

$

4,884

5,011

(493)

4,518

—

4,818

—

440 (c) $

4,744

—

5,184

1,319

155,297

—

156,616

—

—

—

—

—

—

—

—

—

—

605,379

605,379

$

$

$

$

$

$

$

$

$

$

313

(158)

155

—

130

(1)

297

3,818

—

4,115

1,250

437,909

3

439,162

21

202

6,349

(1,493)

4,856

187

4,885

(1)

13,445

933

10,724

1,788

13,445

9,397

935,981

24,037

969,415

45

2,282

$

$

$

$

$

$

1,035

$

1,068

(14)

1

1,022

99

923

1,022

469

$

$

$

$

(14)

1

1,055

99

956

1,055

469

387,344

1,038,789

387,813

$ 1,039,258

(a)  Write-offs of PCI loans are recorded against the allowance for loan losses when actual losses for a pool exceed estimated losses that were recorded as purchase accounting 

adjustments at the time of acquisition. A write-off of a PCI loan is recognized when the underlying loan is removed from a pool. 

(b)  Includes risk-rated loans that have been placed on nonaccrual status and loans that have been modified in a TDR.
(c)  The asset-specific credit card allowance for loan losses is related to loans that have been modified in a TDR; such allowance is calculated based on the loans’ original contractual 

interest rates and does not consider any incremental penalty rates.

242

JPMorgan Chase & Co./2018 Form 10-K

(table continued from previous page)

2017

2016

Consumer,
excluding 
credit card

Credit card

Wholesale

Total

Consumer,
excluding 
credit card

Credit card

Wholesale

Total

$

$

$

$

$

$

$

$

$

$

$

$

$

5,198

1,779

(634)

1,145

86

613

(1)

4,579

246

2,108

2,225

4,579

8,036

333,941

30,576

372,553

64

2,133

26

7

—

33

—

33

33

—

48,553

48,553

$

$

$

$

$

$

$

$

$

$

$

$

$

383 (c) $

461

$

358 (c) $

342

$

4,034

4,521

(398)

4,123

—

4,973

—

$

4,544

$

13,776

$

212

(93)

119

—

(286)

2

6,512

(1,125)

5,387

86

5,300

1

4,884

$

4,141

$

13,604

4,501

—

4,884

1,215

148,172

—

149,387

—

—

—

—

—

—

—

—

—

—

572,831

572,831

3,680

—

1,090

10,289

2,225

$

$

$

$

$

$

$

$

$

$

4,141

$

13,604

1,867

$

11,118

401,028

3

883,141

30,579

402,898

$

924,838

31

$

233

95

2,366

1,052

$

1,078

(17)

—

(10)

—

1,035

$

1,068

$

187

848

187

881

1,035

$

1,068

731

$

731

369,367

990,751

370,098

$

991,482

5,806

1,500

(591)

909

156

467

(10)

5,198

308

2,579

2,311

5,198

8,940

319,787

35,679

364,406

98

2,391

14

—

12

26

—

26

26

—

53,247

53,247

$

$

$

$

$

$

$

$

$

$

$

$

$

3,434

3,799

(357)

3,442

—

4,042

—

$

4,315

$

13,555

398

(57)

341

—

571

(1)

5,697

(1,005)

4,692

156

5,080

(11)

4,034

$

4,544

$

13,776

3,676

—

4,034

1,240

140,471

—

141,711

—

—

—

—

—

—

—

—

—

—

553,891

553,891

4,202

—

1,008

10,457

2,311

$

$

$

$

$

$

$

$

$

$

4,544

$

13,776

2,017

$

12,197

381,770

3

842,028

35,682

383,790

$

889,907

7

$

300

105

2,691

$

772

281

(1)

786

281

11

1,052

$

1,078

$

169

883

169

909

1,052

$

1,078

506

$

506

367,508

974,646

368,014

$

975,152

$

$

$

$

$

$

$

$

$

$

$

$

JPMorgan Chase & Co./2018 Form 10-K

243

Notes to consolidated financial statements

Note 14 – Variable interest entities
For a further description of JPMorgan Chase’s accounting policies regarding consolidation of VIEs, refer to Note 1. Page 198 

The following table summarizes the most significant types of Firm-sponsored VIEs by business segment. The Firm considers a 
“sponsored” VIE to include any entity where: (1) JPMorgan Chase is the primary beneficiary of the structure; (2) the VIE is 
used by JPMorgan Chase to securitize Firm assets; (3) the VIE issues financial instruments with the JPMorgan Chase name; or 
(4) the entity is a JPMorgan Chase–administered asset-backed commercial paper conduit.

Line of Business

Transaction Type

Activity

CCB

Credit card securitization trusts

Mortgage securitization trusts

Mortgage and other securitization trusts

CIB

Multi-seller conduits

Securitization of originated credit card receivables

Servicing and securitization of both originated and
purchased residential mortgages

Securitization of both originated and purchased
residential and commercial mortgages, and other
consumer loans

Assist clients in accessing the financial markets in a
cost-efficient manner and structures transactions to
meet investor needs

Municipal bond vehicles

Financing of municipal bond investments

2018 Form 10-K
page references

244-245

245-247

245-247

247

247-248

The Firm’s other business segments are also involved with VIEs (both third-party and Firm-sponsored), but to a lesser extent, 
as follows: 

•  Asset & Wealth Management: AWM sponsors and manages certain funds that are deemed VIEs. As asset manager of the 

funds, AWM earns a fee based on assets managed; the fee varies with each fund’s investment objective and is competitively 
priced. For fund entities that qualify as VIEs, AWM’s interests are, in certain cases, considered to be significant variable 
interests that result in consolidation of the financial results of these entities.

•  Commercial Banking: CB provides financing and lending-related services to a wide spectrum of clients, including certain 

third-party-sponsored entities that may meet the definition of a VIE. CB does not control the activities of these entities and 
does not consolidate these entities. CB’s maximum loss exposure, regardless of whether the entity is a VIE, is generally 
limited to loans and lending-related commitments which are reported and disclosed in the same manner as any other third-
party transaction. 

•  Corporate: Corporate is involved with entities that may meet the definition of VIEs; however these entities are generally 

subject to specialized investment company accounting, which does not require the consolidation of investments, including 
VIEs. In addition, Treasury and CIO invest in securities generally issued by third parties which may meet the definition of 
VIEs (e.g., issuers of asset-backed securities). In general, the Firm does not have the power to direct the significant 
activities of these entities and therefore does not consolidate these entities. Refer to Note 10 for further information on the 
Firm’s investment securities portfolio.

In addition, CIB also invests in and provides financing and other services to VIEs sponsored by third parties. Refer to page 249 
of this Note for more information on the VIEs sponsored by third parties. 

Significant Firm-sponsored variable interest entities
Credit card securitizations
CCB’s Card business securitizes originated credit card loans, 
primarily through the Chase Issuance Trust (the “Trust”). 
The Firm’s continuing involvement in credit card 
securitizations includes servicing the receivables, retaining 
an undivided seller’s interest in the receivables, retaining 
certain senior and subordinated securities and maintaining 
escrow accounts.

The Firm is considered to be the primary beneficiary of 
these Firm-sponsored credit card securitization trusts based 
on the Firm’s ability to direct the activities of these VIEs 
through its servicing responsibilities and other duties, 
including making decisions as to the receivables that are 
transferred into those trusts and as to any related 
modifications and workouts. Additionally, the nature and 
extent of the Firm’s other continuing involvement with the 
trusts, as indicated above, obligates the Firm to absorb 

losses and gives the Firm the right to receive certain 
benefits from these VIEs that could potentially be 
significant.

The underlying securitized credit card receivables and other 
assets of the securitization trusts are available only for 
payment of the beneficial interests issued by the 
securitization trusts; they are not available to pay the Firm’s 
other obligations or the claims of the Firm’s creditors.

The agreements with the credit card securitization trusts 
require the Firm to maintain a minimum undivided interest 
in the credit card trusts (generally 5%). As of December 31, 
2018 and 2017, the Firm held undivided interests in Firm-
sponsored credit card securitization trusts of $15.1 billion 
and $15.8 billion, respectively. The Firm maintained an 
average undivided interest in principal receivables owned 
by those trusts of approximately 37% and 26% for the 
years ended December 31, 2018 and 2017. The Firm did 

244

JPMorgan Chase & Co./2018 Form 10-K

not retain any senior securities and retained $3.0 billion 
and $4.5 billion of subordinated securities in certain of its 
credit card securitization trusts as of December 31, 2018 
and 2017, respectively. The Firm’s undivided interests in 
the credit card trusts and securities retained are eliminated 
in consolidation.

Firm-sponsored mortgage and other securitization trusts
The Firm securitizes (or has securitized) originated and 
purchased residential mortgages, commercial mortgages 
and other consumer loans primarily in its CCB and CIB 
businesses. Depending on the particular transaction, as well 
as the respective business involved, the Firm may act as the 
servicer of the loans and/or retain certain beneficial 
interests in the securitization trusts.

The following table presents the total unpaid principal amount of assets held in Firm-sponsored private-label securitization 
entities, including those in which the Firm has continuing involvement, and those that are consolidated by the Firm. Continuing 
involvement includes servicing the loans, holding senior interests or subordinated interests (including amounts required to be 
held pursuant to credit risk retention rules), recourse or guarantee arrangements, and derivative contracts. In certain 
instances, the Firm’s only continuing involvement is servicing the loans. Refer to Securitization activity on page 250 of this 
Note for further information regarding the Firm’s cash flows associated with and interests retained in nonconsolidated VIEs, 
and pages 250-251 of this Note for information on the Firm’s loan sales to U.S. government agencies.

Principal amount outstanding

Total assets
held by
securitization
VIEs

Assets 
held in 
consolidated 
securitization 
VIEs

Assets held in
nonconsolidated
securitization
VIEs with
continuing
involvement

JPMorgan Chase interest in securitized assets in 
nonconsolidated VIEs(c)(d)(e)

Trading
assets

 Investment
securities

Other
financial
assets

Total
interests
held by
JPMorgan
Chase

December 31, 2018 (in millions)

Securitization-related(a)

Residential mortgage:

Prime/Alt-A and option ARMs

$

63,350 $

3,237 $

Subprime

Commercial and other(b)

Total

December 31, 2017(in millions)

Securitization-related(a)

Residential mortgage:

16,729

102,961

32

—

50,679

15,434

79,387

$

623 $

647 $

— $

1,270

53

783

—

801

—

210

53

1,794

$

183,040 $

3,269 $

145,500

$

1,459 $

1,448 $

210 $

3,117

Principal amount outstanding

Total assets
held by
securitization
VIEs

Assets 
held in 
consolidated 
securitization 
VIEs

Assets held in
nonconsolidated
securitization
VIEs with
continuing
involvement

JPMorgan Chase interest in securitized assets in 
nonconsolidated VIEs(c)(d)(e)

Trading
assets

 Investment
securities

Other
financial
assets

Total
interests
held by
JPMorgan
Chase

Prime/Alt-A and option ARMs

$

68,874 $

3,615 $

$

410 $

943 $

— $

1,353

Subprime

Commercial and other(b)

Total

18,984

94,905

7

63

93

745

—

1,133

—

157

$

182,763 $

3,685 $

133,303

$

1,248 $

2,076 $

157 $

93

2,035

3,481

52,280

17,612

63,411

(a)  Excludes U.S. government agency securitizations and re-securitizations, which are not Firm-sponsored. Refer to pages 250-251 of this Note for 

information on the Firm’s loan sales to U.S. government agencies.

(b)  Consists of securities backed by commercial loans (predominantly real estate) and non-mortgage-related consumer receivables purchased from third 

parties. 

(c)  Excludes the following: retained servicing (refer to Note 15 for a discussion of MSRs); securities retained from loan sales to U.S. government agencies; 

interest rate and foreign exchange derivatives primarily used to manage interest rate and foreign exchange risks of securitization entities (refer to Note 5 
for further information on derivatives); senior and subordinated securities of $87 million and $28 million, respectively, at December 31, 2018, and $88 
million and $48 million, respectively, at December 31, 2017, which the Firm purchased in connection with CIB’s secondary market-making activities.

(d)  Includes interests held in re-securitization transactions.
(e)  As of December 31, 2018 and 2017, 60% and 61%, respectively, of the Firm’s retained securitization interests, which are predominantly carried at fair 
value and include amounts required to be held pursuant to credit risk retention rules, were risk-rated “A” or better, on an S&P-equivalent basis. The 
retained interests in prime residential mortgages consisted of $1.3 billion of investment-grade for both periods, and $16 million and $48 million of 
noninvestment-grade at December 31, 2018 and 2017, respectively. The retained interests in commercial and other securitizations trusts consisted of 
$1.2 billion and $1.6 billion of investment-grade and $623 million and $412 million of noninvestment-grade retained interests at December 31, 2018 
and 2017, respectively. 

JPMorgan Chase & Co./2018 Form 10-K

245

Notes to consolidated financial statements

Residential mortgage
The Firm securitizes residential mortgage loans originated 
by CCB, as well as residential mortgage loans purchased 
from third parties by either CCB or CIB. CCB generally 
retains servicing for all residential mortgage loans it 
originated or purchased, and for certain mortgage loans 
purchased by CIB. For securitizations of loans serviced by 
CCB, the Firm has the power to direct the significant 
activities of the VIE because it is responsible for decisions 
related to loan modifications and workouts. CCB may also 
retain an interest upon securitization.

In addition, CIB engages in underwriting and trading 
activities involving securities issued by Firm-sponsored 
securitization trusts. As a result, CIB at times retains senior 
and/or subordinated interests (including residual interests 
and amounts required to be held pursuant to credit risk 
retention rules) in residential mortgage securitizations at 
the time of securitization, and/or reacquires positions in the 
secondary market in the normal course of business. In 
certain instances, as a result of the positions retained or 
reacquired by CIB or held by CCB, when considered together 
with the servicing arrangements entered into by CCB, the 
Firm is deemed to be the primary beneficiary of certain 
securitization trusts. Refer to the table on page 248 of this 
Note for more information on consolidated residential 
mortgage securitizations.

The Firm does not consolidate a residential mortgage 
securitization (Firm-sponsored or third-party-sponsored) 
when it is not the servicer (and therefore does not have the 
power to direct the most significant activities of the trust) 
or does not hold a beneficial interest in the trust that could 
potentially be significant to the trust. Refer to the table on 
page 248 of this Note for more information on the 
consolidated residential mortgage securitizations, and the 
table on the previous page of this Note for further 
information on interests held in nonconsolidated residential 
mortgage securitizations.

Commercial mortgages and other consumer securitizations
CIB originates and securitizes commercial mortgage loans, 
and engages in underwriting and trading activities involving 
the securities issued by securitization trusts. CIB may retain 
unsold senior and/or subordinated interests (including 
amounts required to be held pursuant to credit risk 
retention rules) in commercial mortgage securitizations at 
the time of securitization but, generally, the Firm does not 
service commercial loan securitizations. For commercial 
mortgage securitizations the power to direct the significant 
activities of the VIE generally is held by the servicer or 
investors in a specified class of securities (“controlling 
class”). The Firm generally does not retain an interest in the 
controlling class in its sponsored commercial mortgage 
securitization transactions. Refer to the table on page 248 
of this Note for more information on the consolidated 
commercial mortgage securitizations, and the table on the 
previous page of this Note for further information on 
interests held in nonconsolidated securitizations.

Re-securitizations
The Firm engages in certain re-securitization transactions in 
which debt securities are transferred to a VIE in exchange 
for new beneficial interests. These transfers occur in 
connection with both agency (Federal National Mortgage 
Association (“Fannie Mae”), Federal Home Loan Mortgage 
Corporation (“Freddie Mac”) and Government National 
Mortgage Association (“Ginnie Mae”)) and nonagency 
(private-label) sponsored VIEs, which may be backed by 
either residential or commercial mortgages. The Firm’s 
consolidation analysis is largely dependent on the Firm’s 
role and interest in the re-securitization trusts.

The following table presents the principal amount of 
securities transferred to re-securitization VIEs.

Year ended December 31,
(in millions)

Transfers of securities to

VIEs

2018

2017

2016

Firm-sponsored private-label

$

— $

— $

647

Agency

15,532

12,617

11,241

Most re-securitizations with which the Firm is involved are 
client-driven transactions in which a specific client or group 
of clients is seeking a specific return or risk profile. For 
these transactions, the Firm has concluded that the 
decision-making power of the entity is shared between the 
Firm and its clients, considering the joint effort and 
decisions in establishing the re-securitization trust and its 
assets, as well as the significant economic interest the client 
holds in the re-securitization trust; therefore the Firm does 
not consolidate the re-securitization VIE.

In more limited circumstances, the Firm creates a 
nonagency re-securitization trust independently and not in 
conjunction with specific clients. In these circumstances, the 
Firm is deemed to have the unilateral ability to direct the 
most significant activities of the re-securitization trust 
because of the decisions made during the establishment 
and design of the trust; therefore, the Firm consolidates the 
re-securitization VIE if the Firm holds an interest that could 
potentially be significant.

Additionally, the Firm may invest in beneficial interests of 
third-party-sponsored re-securitizations and generally 
purchases these interests in the secondary market. In these 
circumstances, the Firm does not have the unilateral ability 
to direct the most significant activities of the re-
securitization trust, either because it was not involved in the 
initial design of the trust, or the Firm is involved with an 
independent third-party sponsor and demonstrates shared 
power over the creation of the trust; therefore, the Firm 
does not consolidate the re-securitization VIE.

246

JPMorgan Chase & Co./2018 Form 10-K

The following table presents information on 
nonconsolidated re-securitization VIEs.

December 31, 
(in millions)

Firm-sponsored private-label

Assets held in VIEs with continuing 

involvement(a)

Interest in VIEs

Agency

Interest in VIEs

Nonconsolidated 
re-securitization VIEs

2018

2017

$

118

$

10

783

29

3,058

2,250

(a)  Represents the principal amount and includes the notional amount of 

interest-only securities.

As of December 31, 2018 and 2017, the Firm did not 
consolidate any agency re-securitization VIEs or any Firm-
sponsored private-label re-securitization VIEs.

Multi-seller conduits
Multi-seller conduit entities are separate bankruptcy 
remote entities that provide secured financing, 
collateralized by pools of receivables and other financial 
assets, to customers of the Firm. The conduits fund their 
financing facilities through the issuance of highly rated 
commercial paper. The primary source of repayment of the 
commercial paper is the cash flows from the pools of assets. 
In most instances, the assets are structured with deal-
specific credit enhancements provided to the conduits by 
the customers (i.e., sellers) or other third parties. Deal-
specific credit enhancements are generally structured to 
cover a multiple of historical losses expected on the pool of 
assets, and are typically in the form of overcollateralization 
provided by the seller. The deal-specific credit 
enhancements mitigate the Firm’s potential losses on its 
agreements with the conduits.

To ensure timely repayment of the commercial paper, and 
to provide the conduits with funding to provide financing to 
customers in the event that the conduits do not obtain 
funding in the commercial paper market, each asset pool 
financed by the conduits has a minimum 100% deal-
specific liquidity facility associated with it provided by 
JPMorgan Chase Bank, N.A. JPMorgan Chase Bank, N.A. also 
provides the multi-seller conduit vehicles with uncommitted 
program-wide liquidity facilities and program-wide credit 
enhancement in the form of standby letters of credit. The 
amount of program-wide credit enhancement required is 
based upon commercial paper issuance and approximates 
10% of the outstanding balance of commercial paper.

The Firm consolidates its Firm-administered multi-seller 
conduits, as the Firm has both the power to direct the 
significant activities of the conduits and a potentially 
significant economic interest in the conduits. As 
administrative agent and in its role in structuring 
transactions, the Firm makes decisions regarding asset 
types and credit quality, and manages the commercial 
paper funding needs of the conduits. The Firm’s interests 
that could potentially be significant to the VIEs include the 
fees received as administrative agent and liquidity and 

program-wide credit enhancement provider, as well as the 
potential exposure created by the liquidity and credit 
enhancement facilities provided to the conduits. Refer to 
page 248 of this Note for further information on 
consolidated VIE assets and liabilities.

In the normal course of business, JPMorgan Chase makes 
markets in and invests in commercial paper issued by the 
Firm-administered multi-seller conduits. The Firm held 
$20.1 billion and $20.4 billion of the commercial paper 
issued by the Firm-administered multi-seller conduits at 
December 31, 2018 and 2017, respectively, which have 
been eliminated in consolidation. The Firm’s investments 
reflect the Firm’s funding needs and capacity and were not 
driven by market illiquidity. Other than the amounts 
required to be held pursuant to credit risk retention rules, 
the Firm is not obligated under any agreement to purchase 
the commercial paper issued by the Firm-administered 
multi-seller conduits.

Deal-specific liquidity facilities, program-wide liquidity and 
credit enhancement provided by the Firm have been 
eliminated in consolidation. The Firm or the Firm-
administered multi-seller conduits provide lending-related 
commitments to certain clients of the Firm-administered 
multi-seller conduits. The unfunded commitments were 
$8.0 billion and $8.8 billion at December 31, 2018 and 
2017, respectively, and are reported as off-balance sheet 
lending-related commitments. For more information on off-
balance sheet lending-related commitments, refer to Note 
27.

Municipal bond vehicles
Municipal bond vehicles or tender option bond (“TOB”) 
trusts allow institutions to finance their municipal bond 
investments at short-term rates. In a typical TOB 
transaction, the trust purchases highly rated municipal 
bond(s) of a single issuer and funds the purchase by issuing 
two types of securities: (1) puttable floating-rate 
certificates (“floaters”) and (2) inverse floating-rate 
residual interests (“residuals”). The floaters are typically 
purchased by money market funds or other short-term 
investors and may be tendered, with requisite notice, to the 
TOB trust. The residuals are retained by the investor seeking 
to finance its municipal bond investment. TOB transactions 
where the residual is held by a third-party investor are 
typically known as customer TOB trusts, and non-customer 
TOB trusts are transactions where the Residual is retained 
by the Firm. Customer TOB trusts are sponsored by a third 
party; refer to page 249 on this Note for further 
information. The Firm serves as sponsor for all non-
customer TOB transactions. The Firm may provide various 
services to a TOB trust, including remarketing agent, 
liquidity or tender option provider, and/or sponsor.

J.P. Morgan Securities LLC may serve as a remarketing 
agent on the floaters for TOB trusts. The remarketing agent 
is responsible for establishing the periodic variable rate on 
the floaters, conducting the initial placement and 
remarketing tendered floaters. The remarketing agent may, 

JPMorgan Chase & Co./2018 Form 10-K

247

Notes to consolidated financial statements

but is not obligated to, make markets in floaters. Floaters 
held by the Firm were not material during 2018 and 2017.

JPMorgan Chase Bank, N.A. or J.P. Morgan Securities LLC 
often serves as the sole liquidity or tender option provider 
for the TOB trusts. The liquidity provider’s obligation to 
perform is conditional and is limited by certain events 
(“Termination Events”), which include bankruptcy or failure 
to pay by the municipal bond issuer or credit enhancement 
provider, an event of taxability on the municipal bonds or 
the immediate downgrade of the municipal bond to below 
investment grade. In addition, the liquidity provider’s 
exposure is typically further limited by the high credit 
quality of the underlying municipal bonds, the excess 
collateralization in the vehicle, or, in certain transactions, 
the reimbursement agreements with the Residual holders.

Holders of the floaters may “put,” or tender, their floaters 
to the TOB trust. If the remarketing agent cannot 
successfully remarket the floaters to another investor, the 
liquidity provider either provides a loan to the TOB trust for 
the TOB trust’s purchase of the floaters, or it directly 
purchases the tendered floaters. 

TOB trusts are considered to be variable interest entities. 
The Firm consolidates Non-Customer TOB trusts because as 
the Residual holder, the Firm has the right to make 
decisions that significantly impact the economic 
performance of the municipal bond vehicle, and it has the 
right to receive benefits and bear losses that could 
potentially be significant to the municipal bond vehicle.  

Consolidated VIE assets and liabilities
The following table presents information on assets and liabilities related to VIEs consolidated by the Firm as of December 31, 
2018 and 2017.

December 31, 2018 (in millions)

VIE program type

Assets

Liabilities

Trading
assets

Loans

Other(b) 

 Total 
assets(c)

Beneficial 
interests in 
VIE assets(d)

Other(e)

Total
liabilities

Firm-sponsored credit card trusts

$

— $

31,760 $

491 $

32,251

$

13,404 $

12 $

13,416

Firm-administered multi-seller conduits

Municipal bond vehicles
Mortgage securitization entities(a)
Other

—

1,779

53

134

24,411

—

3,285

—

300

4

40

178

24,711

1,783

3,378

312

4,842

1,685

308

2

33

3

161

103

4,875

1,688

469

105

Total

$

1,966 $

59,456 $

1,013 $

62,435

$

20,241 $

312 $

20,553

December 31, 2017 (in millions)

VIE program type

Assets

Liabilities

Trading
assets

Loans

Other(b) 

 Total 
assets(c)

Beneficial 
interests in 
VIE assets(d)

Other(e)

Total
liabilities

Firm-sponsored credit card trusts

$

— $

41,923 $

652 $

42,575

$

21,278 $

16 $

21,294

Firm-administered multi-seller conduits

Municipal bond vehicles
Mortgage securitization entities(a)
Other

—

1,278

66

105

23,411

—

3,661

48

3

55

—

1,916

23,459

1,281

3,782

2,021

3,045

1,265

359

134

28

2

199

104

3,073

1,267

558

238

Total

$

1,449 $

68,995 $

2,674 $

73,118

$

26,081 $

349 $

26,430

(a)  Includes residential and commercial mortgage securitizations.
(b)  Includes assets classified as cash and other assets on the Consolidated balance sheets.
(c)  The assets of the consolidated VIEs included in the program types above are used to settle the liabilities of those entities. The assets and liabilities include 

third-party assets and liabilities of consolidated VIEs and exclude intercompany balances that eliminate in consolidation.

(d)  The interest-bearing beneficial interest liabilities issued by consolidated VIEs are classified in the line item on the Consolidated balance sheets titled, 
“Beneficial interests issued by consolidated variable interest entities.” The holders of these beneficial interests generally do not have recourse to the 
general credit of JPMorgan Chase. Included in beneficial interests in VIE assets are long-term beneficial interests of $13.7 billion and $21.8 billion at 
December 31, 2018 and 2017, respectively. For additional information on interest-bearing long-term beneficial interests, refer to Note 19.

(e)  Includes liabilities classified as accounts payable and other liabilities on the Consolidated balance sheets.

248

JPMorgan Chase & Co./2018 Form 10-K

information on off-balance sheet lending-related 
commitments, refer to Note 27.

Loan securitizations
The Firm has securitized and sold a variety of loans, 
including residential mortgage, credit card, and commercial 
mortgage. The purposes of these securitization transactions 
were to satisfy investor demand and to generate liquidity 
for the Firm.

For loan securitizations in which the Firm is not required to 
consolidate the trust, the Firm records the transfer of the 
loan receivable to the trust as a sale when all of the 
following accounting criteria for a sale are met: (1) the 
transferred financial assets are legally isolated from the 
Firm’s creditors; (2) the transferee or beneficial interest 
holder can pledge or exchange the transferred financial 
assets; and (3) the Firm does not maintain effective control 
over the transferred financial assets (e.g., the Firm cannot 
repurchase the transferred assets before their maturity and 
it does not have the ability to unilaterally cause the holder 
to return the transferred assets).

For loan securitizations accounted for as a sale, the Firm 
recognizes a gain or loss based on the difference between 
the value of proceeds received (including cash, beneficial 
interests, or servicing assets received) and the carrying 
value of the assets sold. Gains and losses on securitizations 
are reported in noninterest revenue.

VIEs sponsored by third parties 
The Firm enters into transactions with VIEs structured by 
other parties. These include, for example, acting as a 
derivative counterparty, liquidity provider, investor, 
underwriter, placement agent, remarketing agent, trustee 
or custodian. These transactions are conducted at arm’s-
length, and individual credit decisions are based on the 
analysis of the specific VIE, taking into consideration the 
quality of the underlying assets. Where the Firm does not 
have the power to direct the activities of the VIE that most 
significantly impact the VIE’s economic performance, or a 
variable interest that could potentially be significant, the 
Firm generally does not consolidate the VIE, but it records 
and reports these positions on its Consolidated balance 
sheets in the same manner it would record and report 
positions in respect of any other third-party transaction. 

Tax credit vehicles 
The Firm holds investments in unconsolidated tax credit 
vehicles, which are limited partnerships and similar entities 
that construct, own and operate affordable housing, 
alternative energy, and other projects. These entities are 
primarily considered VIEs. A third party is typically the 
general partner or managing member and has control over 
the significant activities of the tax credit vehicles, and 
accordingly the Firm does not consolidate tax credit 
vehicles. The Firm generally invests in these partnerships as 
a limited partner and earns a return primarily through the 
receipt of tax credits allocated to the projects. The 
maximum loss exposure, represented by equity investments 
and funding commitments, was $16.5 billion and $13.4 
billion, of which $4.0 billion and $3.2 billion was unfunded 
at December 31, 2018 and 2017, respectively. In order to 
reduce the risk of loss, the Firm assesses each project and 
withholds varying amounts of its capital investment until 
the project qualifies for tax credits. Refer to Note 24 for 
further information on affordable housing tax credits. For 
more information on off-balance sheet lending-related 
commitments, refer to Note 27.

Customer municipal bond vehicles (TOB trusts) 
The Firm may provide various services to Customer TOB 
trusts, including remarketing agent, liquidity or tender 
option provider. In certain Customer TOB transactions, the 
Firm, as liquidity provider, has entered into a 
reimbursement agreement with the Residual holder. In 
those transactions, upon the termination of the vehicle, the 
Firm has recourse to the third-party Residual holders for 
any shortfall. The Firm does not have any intent to protect 
Residual holders from potential losses on any of the 
underlying municipal bonds. The Firm does not consolidate 
Customer TOB trusts, since the Firm does not have the 
power to make decisions that significantly impact the 
economic performance of the municipal bond vehicle. The 
Firm’s maximum exposure as a liquidity provider to 
Customer TOB trusts at December 31, 2018 and 2017, was 
$4.8 billion and $5.3 billion, respectively. The fair value of 
assets held by such VIEs at December 31, 2018 and 2017 
was $7.7 billion and $9.2 billion, respectively. For more 

JPMorgan Chase & Co./2018 Form 10-K

249

Notes to consolidated financial statements

Securitization activity
The following table provides information related to the Firm’s securitization activities for the years ended December 31, 2018, 
2017 and 2016, related to assets held in Firm-sponsored securitization entities that were not consolidated by the Firm, and 
where sale accounting was achieved at the time of the securitization.

2018

2017

2016

Year ended December 31,
(in millions)

Principal securitized
All cash flows during the period:(a)

Proceeds received from loan sales as financial 

instruments(b)(c)

Servicing fees collected(d)

Purchases of previously transferred financial assets (or 

the underlying collateral)(e)

Cash flows received on interests

Residential 
mortgage(f)

Commercial 
and other(g)

Residential 
mortgage(f)

Commercial 
and other(g)

Residential 
mortgage(f)

Commercial 
and other(g)

$

$

$

$

6,431 $

10,159

6,449 $

10,218

319

—

411

2

—

301

$

$

5,532 $

10,252

5,661 $

10,340

338

1

463

3

—

918

1,817 $

8,964

1,831 $

9,094

477

37

482

3

—

1,441

(a)  Excludes re-securitization transactions.
(b)  Predominantly includes Level 2 assets.
(c)  The carrying value of the loans accounted for at fair value approximated the proceeds received upon loan sale.
(d)  The prior period amounts have been revised to conform with the current period presentation.
(e)  Includes cash paid by the Firm to reacquire assets from nonconsolidated entities – for example, loan repurchases due to representation and warranties and servicer 

“clean-up” calls.

(f)  Includes prime mortgages only. Excludes certain loan securitization transactions entered into with Ginnie Mae, Fannie Mae and Freddie Mac.
(g)  Includes commercial mortgage and other consumer loans.

Key assumptions used to value retained interests originated 
during the year are shown in the table below. 

Year ended December 31,

2018

2017

2016

Residential mortgage retained interest:

Weighted-average life (in years)

Weighted-average discount rate

7.6

4.8

4.5

3.6%

2.9%

4.2%

Commercial mortgage retained interest:

Weighted-average life (in years)

Weighted-average discount rate

5.3

7.1

6.2

4.0%

4.4%

5.8%

Loans and excess MSRs sold to U.S. government-
sponsored enterprises, loans in securitization 
transactions pursuant to Ginnie Mae guidelines, and other 
third-party-sponsored securitization entities
In addition to the amounts reported in the securitization 
activity tables above, the Firm, in the normal course of 
business, sells originated and purchased mortgage loans 
and certain originated excess MSRs on a nonrecourse basis, 
predominantly to U.S. government-sponsored enterprises 
(“U.S. GSEs”). These loans and excess MSRs are sold 
primarily for the purpose of securitization by the U.S. GSEs, 
who provide certain guarantee provisions (e.g., credit 
enhancement of the loans). The Firm also sells loans into 
securitization transactions pursuant to Ginnie Mae 
guidelines; these loans are typically insured or guaranteed 
by another U.S. government agency. The Firm does not 
consolidate the securitization vehicles underlying these 
transactions as it is not the primary beneficiary. For a 
limited number of loan sales, the Firm is obligated to share 
a portion of the credit risk associated with the sold loans 
with the purchaser. Refer to Note 27 for additional 
information about the Firm’s loan sales and securitization-
related indemnifications. Refer to Note 15 for additional 
information about the impact of the Firm’s sale of certain 
excess MSRs.

250

JPMorgan Chase & Co./2018 Form 10-K

The following table summarizes the activities related to 
loans sold to the U.S. GSEs, loans in securitization 
transactions pursuant to Ginnie Mae guidelines, and other 
third-party-sponsored securitization entities.

Year ended December 31,
(in millions)

Carrying value of loans sold

Proceeds received from loan

sales as cash

$

$

Proceeds from loans sales as 

securities(a)

Total proceeds received from 

loan sales(b)

2018

2017

2016

44,609 $

64,542 $

52,869

9 $

117 $

592

43,671

63,542

51,852

$

43,680 $

63,659 $

52,444

Gains/(losses) on loan sales(c)(d) $

(93) $

163 $

222

(a)  Predominantly includes securities from U.S. GSEs and Ginnie Mae that 

are generally sold shortly after receipt.

(b)  Excludes the value of MSRs retained upon the sale of loans. 
(c)  Gains/(losses) on loan sales include the value of MSRs.
(d)  The carrying value of the loans accounted for at fair value 
approximated the proceeds received upon loan sale.

Options to repurchase delinquent loans
In addition to the Firm’s obligation to repurchase certain 
loans due to material breaches of representations and 
warranties as discussed in Note 27, the Firm also has the 
option to repurchase delinquent loans that it services for 
Ginnie Mae loan pools, as well as for other U.S. government 
agencies under certain arrangements. The Firm typically 
elects to repurchase delinquent loans from Ginnie Mae loan 
pools as it continues to service them and/or manage the 

foreclosure process in accordance with the applicable 
requirements, and such loans continue to be insured or 
guaranteed. When the Firm’s repurchase option becomes 
exercisable, such loans must be reported on the 
Consolidated balance sheets as a loan with a corresponding 
liability. For additional information, refer to Note 12.

The following table presents loans the Firm repurchased or 
had an option to repurchase, real estate owned, and 
foreclosed government-guaranteed residential mortgage 
loans recognized on the Firm’s Consolidated balance sheets 
as of December 31, 2018 and 2017. Substantially all of 
these loans and real estate are insured or guaranteed by 
U.S. government agencies.  

December 31,
(in millions)

2018

2017

Loans repurchased or option to repurchase(a)

$

7,021 $

8,629

Real estate owned

Foreclosed government-guaranteed residential 

mortgage loans(b)

75

95

361

527

(a)  Predominantly all of these amounts relate to loans that have been 

repurchased from Ginnie Mae loan pools.

(b)  Relates to voluntary repurchases of loans, which are included in 

accrued interest and accounts receivable.

Loan delinquencies and liquidation losses 
The table below includes information about components of nonconsolidated securitized financial assets held in Firm-sponsored 
private-label securitization entities, in which the Firm has continuing involvement, and delinquencies as of December 31, 2018 
and 2017.

As of or for the year ended December 31, (in millions)

2018

2017

2018

2017

2018

2017

Securitized assets

90 days past due

Net liquidation losses(a)

Securitized loans

Residential mortgage:

Prime/ Alt-A & option ARMs

Subprime

Commercial and other

Total loans securitized

$ 50,679 $ 52,280

$

3,354 $

4,870

$

610 $

15,434

79,387

17,612

63,411

2,478

225

3,276

957

(169)

280

790

719

114

$ 145,500 $ 133,303

$

6,057 $

9,103

$

721 $

1,623

(a)  Includes liquidation gains as a result of private label mortgage settlement payments during the first quarter of 2018, which were reflected as asset recoveries by 

trustees.

JPMorgan Chase & Co./2018 Form 10-K

251

Notes to consolidated financial statements

Note 15 – Goodwill and Mortgage servicing rights
Goodwill
Goodwill is recorded upon completion of a business 
combination as the difference between the purchase price 
and the fair value of the net assets acquired. Subsequent to 
initial recognition, goodwill is not amortized but is tested 
for impairment during the fourth quarter of each fiscal 
year, or more often if events or circumstances, such as 
adverse changes in the business climate, indicate there may 
be impairment.

The goodwill associated with each business combination is 
allocated to the related reporting units, which are 
determined based on how the Firm’s businesses are 
managed and how they are reviewed by the Firm’s 
Operating Committee. The following table presents goodwill 
attributed to the business segments.

December 31, (in millions)

2018

2017

2016

Consumer & Community Banking

$ 30,984 $ 31,013 $ 30,797

Corporate & Investment Bank
Commercial Banking

Asset & Wealth Management

6,770
2,860

6,857

6,776
2,860

6,858

6,772
2,861

6,858

Total goodwill

$ 47,471 $ 47,507 $ 47,288

The following table presents changes in the carrying 
amount of goodwill.

Year ended December 31, (in
millions)

2018

2017

2016

Balance at beginning of period

$ 47,507

$ 47,288

$ 47,325

Changes during the period from:

Business combinations(a)

Dispositions(b)

Other(c)

—

—

(36)

199

—

20

—

(72)

35

Balance at December 31,

$ 47,471

$ 47,507

$ 47,288

(a)  For 2017, represents CCB goodwill in connection with an acquisition. 
(b)  For 2016, represents AWM goodwill, which was disposed of as part of 

a sale.

(c)  Includes foreign currency remeasurement and other adjustments. 

Goodwill impairment testing
The Firm’s goodwill was not impaired at December 31, 
2018, 2017, and 2016. 

The goodwill impairment test is performed in two steps. In 
the first step, the current fair value of each reporting unit is 
compared with its carrying value. If the fair value is in 
excess of the carrying value, then the reporting unit’s 
goodwill is considered not to be impaired. If the fair value is 
less than the carrying value, then a second step is 
performed. In the second step, the implied current fair 
value of the reporting unit’s goodwill is determined by 
comparing the fair value of the reporting unit (as 
determined in step one) to the fair value of the net assets of 
the reporting unit, as if the reporting unit were being 
acquired in a business combination. The resulting implied 
current fair value of goodwill is then compared with the 
carrying value of the reporting unit’s goodwill. If the 
carrying value of the goodwill exceeds its implied current 
fair value, then an impairment charge is recognized for the 
excess. If the carrying value of goodwill is less than its 
implied current fair value, then no goodwill impairment is 
recognized. 

The Firm uses the reporting units’ allocated capital plus 
goodwill and other intangible assets capital as a proxy for 
the carrying values of equity for the reporting units in the 
goodwill impairment testing. Reporting unit equity is 
determined on a similar basis as the allocation of capital to 
the Firm’s lines of business and takes into consideration 
capital level of similarly-rated peers and applicable 
regulatory requirements. Proposed line of business equity 
levels are incorporated into the Firm’s annual budget 
process, which is reviewed by the Firm’s Board of Directors. 
Allocated capital is further reviewed on a periodic basis and 
updated as needed.

252

JPMorgan Chase & Co./2018 Form 10-K

Mortgage servicing rights
MSRs represent the fair value of expected future cash flows 
for performing servicing activities for others. The fair value 
considers estimated future servicing fees and ancillary 
revenue, offset by estimated costs to service the loans, and 
generally declines over time as net servicing cash flows are 
received, effectively amortizing the MSR asset against 
contractual servicing and ancillary fee income. MSRs are 
either purchased from third parties or recognized upon sale 
or securitization of mortgage loans if servicing is retained.

As permitted by U.S. GAAP, the Firm has elected to account 
for its MSRs at fair value. The Firm treats its MSRs as a 
single class of servicing assets based on the availability of 
market inputs used to measure the fair value of its MSR 
asset and its treatment of MSRs as one aggregate pool for 
risk management purposes. The Firm estimates the fair 
value of MSRs using an option-adjusted spread (“OAS”) 
model, which projects MSR cash flows over multiple interest 
rate scenarios in conjunction with the Firm’s prepayment 
model, and then discounts these cash flows at risk-adjusted 
rates. The model considers portfolio characteristics, 
contractually specified servicing fees, prepayment 
assumptions, delinquency rates, costs to service, late 
charges and other ancillary revenue, and other economic 
factors. The Firm compares fair value estimates and 
assumptions to observable market data where available, 
and also considers recent market activity and actual 
portfolio experience. 

The primary method the Firm uses to estimate the fair 
value of its reporting units is the income approach. This 
approach projects cash flows for the forecast period and 
uses the perpetuity growth method to calculate terminal 
values. These cash flows and terminal values are then 
discounted using an appropriate discount rate. Projections 
of cash flows are based on the reporting units’ earnings 
forecasts which are reviewed with senior management of 
the Firm. The discount rate used for each reporting unit 
represents an estimate of the cost of equity for that 
reporting unit and is determined considering the Firm’s 
overall estimated cost of equity (estimated using the Capital 
Asset Pricing Model), as adjusted for the risk characteristics 
specific to each reporting unit (for example, for higher 
levels of risk or uncertainty associated with the business or 
management’s forecasts and assumptions). To assess the 
reasonableness of the discount rates used for each 
reporting unit management compares the discount rate to 
the estimated cost of equity for publicly traded institutions 
with similar businesses and risk characteristics. In addition, 
the weighted average cost of equity (aggregating the 
various reporting units) is compared with the Firms’ overall 
estimated cost of equity to ensure reasonableness.

The valuations derived from the discounted cash flow 
analysis are then compared with market-based trading and 
transaction multiples for relevant competitors. Trading and 
transaction comparables are used as general indicators to 
assess the general reasonableness of the estimated fair 
values, although precise conclusions generally cannot be 
drawn due to the differences that naturally exist between 
the Firm’s businesses and competitor institutions. 
Management also takes into consideration a comparison 
between the aggregate fair values of the Firm’s reporting 
units and JPMorgan Chase’s market capitalization. In 
evaluating this comparison, management considers several 
factors, including (i) a control premium that would exist in a 
market transaction, (ii) factors related to the level of 
execution risk that would exist at the firmwide level that do 
not exist at the reporting unit level and (iii) short-term 
market volatility and other factors that do not directly 
affect the value of individual reporting units.

Declines in business performance, increases in credit losses, 
increases in capital requirements, as well as deterioration 
in economic or market conditions, adverse regulatory or 
legislative changes or increases in the estimated market 
cost of equity, could cause the estimated fair values of the 
Firm’s reporting units or their associated goodwill to 
decline in the future, which could result in a material 
impairment charge to earnings in a future period related to 
some portion of the associated goodwill. 

JPMorgan Chase & Co./2018 Form 10-K

253

Notes to consolidated financial statements

The fair value of MSRs is sensitive to changes in interest 
rates, including their effect on prepayment speeds. MSRs 
typically decrease in value when interest rates decline 
because declining interest rates tend to increase 
prepayments and therefore reduce the expected life of the 
net servicing cash flows that comprise the MSR asset. 
Conversely, securities (e.g., mortgage-backed securities), 
principal-only certificates and certain derivatives (i.e., 

those for which the Firm receives fixed-rate interest 
payments) increase in value when interest rates decline. 
JPMorgan Chase uses combinations of derivatives and 
securities to manage the risk of changes in the fair value of 
MSRs. The intent is to offset any interest-rate related 
changes in the fair value of MSRs with changes in the fair 
value of the related risk management instruments.

The following table summarizes MSR activity for the years ended December 31, 2018, 2017 and 2016.

As of or for the year ended December 31, (in millions, except where otherwise noted)

Fair value at beginning of period

MSR activity:

Originations of MSRs

Purchase of MSRs

Disposition of MSRs(a)

Net additions

Changes due to collection/realization of expected cash flows

Changes in valuation due to inputs and assumptions:

Changes due to market interest rates and other(b)

Changes in valuation due to other inputs and assumptions:

Projected cash flows (e.g., cost to service)

Discount rates

Prepayment model changes and other(c)

Total changes in valuation due to other inputs and assumptions

Total changes in valuation due to inputs and assumptions

Fair value at December 31,

Change in unrealized gains/(losses) included in income related to MSRs held at December 31,

Contractual service fees, late fees and other ancillary fees included in income

Third-party mortgage loans serviced at December 31, (in billions)

Servicer advances, net of an allowance for uncollectible amounts, at December 31, (in billions)(d)

2018

6,030

$

2017

$

6,096

$

2016

6,608

931

315

(636)

610

(740)

1,103

—

(140)

963

(797)

300

(202)

15

24

(109)

(70)

230

6,130

230

1,778

521.0

3.0

(102)

(19)

91

(30)

(232)

6,030

(232)

1,886

555.0

4.0

$

$

679

—

(109)

570

(919)

(72)

(35)

7

(63)

(91)

(163)

6,096

(163)

2,124

593.3

4.7

$

$

$

$

(a)  Includes excess MSRs transferred to agency-sponsored trusts in exchange for stripped mortgage backed securities (“SMBS”). In each transaction, a 

portion of the SMBS was acquired by third parties at the transaction date; the Firm acquired the remaining balance of those SMBS as trading securities.
(b)  Represents both the impact of changes in estimated future prepayments due to changes in market interest rates, and the difference between actual and 

expected prepayments.

(c)  Represents changes in prepayments other than those attributable to changes in market interest rates.
(d)  Represents amounts the Firm pays as the servicer (e.g., scheduled principal and interest, taxes and insurance), which will generally be reimbursed within 
a short period of time after the advance from future cash flows from the trust or the underlying loans. The Firm’s credit risk associated with these servicer 
advances is minimal because reimbursement of the advances is typically senior to all cash payments to investors. In addition, the Firm maintains the right 
to stop payment to investors if the collateral is insufficient to cover the advance. However, certain of these servicer advances may not be recoverable if 
they were not made in accordance with applicable rules and agreements.

254

JPMorgan Chase & Co./2018 Form 10-K

The following table presents the components of mortgage 
fees and related income (including the impact of MSR risk 
management activities) for the years ended December 31, 
2018, 2017 and 2016.

Year ended December 31,
(in millions)

CCB mortgage fees and related

income

2018

2017

2016

Net production revenue

$ 268

$ 636

$ 853

Net mortgage servicing revenue:

Operating revenue:

Loan servicing revenue

1,835

2,014

2,336

Changes in MSR asset fair value
due to collection/realization of
expected cash flows

The table below outlines the key economic assumptions 
used to determine the fair value of the Firm’s MSRs at 
December 31, 2018 and 2017, and outlines the 
sensitivities of those fair values to immediate adverse 
changes in those assumptions, as defined below.

December 31,
(in millions, except rates)

Weighted-average prepayment speed

assumption (“CPR”)

2018

2017

8.78%

9.35%

Impact on fair value of 10% adverse change $ (205)

$ (221)

Impact on fair value of 20% adverse change

Weighted-average option adjusted spread

Impact on fair value of 100 basis points

adverse change

(397)

8.70%

(427)

9.04%

$ (235)

$ (250)

(740)

(795)

(916)

Impact on fair value of 200 basis points

Total operating revenue

1,095

1,219

1,420

adverse change

(452)

(481)

CPR: Constant prepayment rate.

Changes in fair value based on variations in assumptions 
generally cannot be easily extrapolated, because the 
relationship of the change in the assumptions to the change 
in fair value are often highly interrelated and may not be 
linear. In this table, the effect that a change in a particular 
assumption may have on the fair value is calculated without 
changing any other assumption. In reality, changes in one 
factor may result in changes in another, which would either 
magnify or counteract the impact of the initial change.

Risk management:

Changes in MSR asset fair value 
  due to market interest rates 

and other(a)

Other changes in MSR asset fair 
value due to other inputs and 
assumptions in model(b)

Change in derivative fair value

and other

Total risk management

Total net mortgage servicing

revenue

300

(202)

(72)

(70)

(30)

(91)

(341)

(111)

(10)

(242)

380

217

984

977

1,637

Total CCB mortgage fees and

related income

All other

1,252

1,613

2,490

2

3

1

Mortgage fees and related income

$1,254

$ 1,616

$2,491

(a)  Represents both the impact of changes in estimated future 

prepayments due to changes in market interest rates, and the 
difference between actual and expected prepayments.

(b)  Represents the aggregate impact of changes in model inputs and 
assumptions such as projected cash flows (e.g., cost to service), 
discount rates and changes in prepayments other than those 
attributable to changes in market interest rates (e.g., changes in 
prepayments due to changes in home prices).

JPMorgan Chase & Co./2018 Form 10-K

255

 
 
 
Note 18 – Accounts payable and other liabilities
Accounts payable and other liabilities consist of brokerage 
payables, which includes payables to customers, dealers 
and clearing organizations, and payables from security 
purchases that did not settle; accrued expenses, including 
income tax payables and credit card rewards liability; and 
all other liabilities, including obligations to return securities 
received as collateral and litigation reserves.

The following table details the components of accounts 
payable and other liabilities.

December 31, (in millions)

Brokerage payables
Other payables and liabilities(a)
Total accounts payable and other

liabilities

2018

2017

$ 114,794

$ 102,727

81,916

86,656

$ 196,710

$ 189,383

(a)  Includes credit card rewards liability of $5.8 billion and $4.9 billion at 

December 31, 2018 and 2017, respectively.

Notes to consolidated financial statements

Note 16 – Premises and equipment
Premises and equipment, including leasehold 
improvements, are carried at cost less accumulated 
depreciation and amortization. JPMorgan Chase computes 
depreciation using the straight-line method over the 
estimated useful life of an asset. For leasehold 
improvements, the Firm uses the straight-line method 
computed over the lesser of the remaining term of the 
leased facility or the estimated useful life of the leased 
asset. 

JPMorgan Chase capitalizes certain costs associated with 
the acquisition or development of internal-use software. 
Once the software is ready for its intended use, these costs 
are amortized on a straight-line basis over the software’s 
expected useful life and reviewed for impairment on an 
ongoing basis. 

Note 17 – Deposits 
At December 31, 2018 and 2017, noninterest-bearing and 
interest-bearing deposits were as follows. 

December 31, (in millions)

2018

2017

U.S. offices

Noninterest-bearing

$ 369,505

$ 393,645

Interest-bearing (included $19,691, and 

$14,947 at fair value)(a) 

831,085

793,618

Total deposits in U.S. offices

1,200,590

1,187,263

Non-U.S. offices

Noninterest-bearing

Interest-bearing (included $3,526 and 

$6,374 at fair value)(a)

Total deposits in non-U.S. offices

Total deposits

19,092

15,576

250,984

270,076

241,143

256,719

$ 1,470,666

$1,443,982

(a)  Includes structured notes classified as deposits for which the fair value 

option has been elected. For further discussion, refer to Note 3.

At December 31, 2018 and 2017, time deposits in 
denominations of $250,000 or more were as follows. 

December 31, (in millions)

U.S. offices

Non-U.S. offices

Total

2018

2017

$ 25,119

$ 30,671

41,661

29,049

$ 66,780

$ 59,720

At December 31, 2018, the maturities of interest-bearing 
time deposits were as follows.

December 31, 2018
(in millions)

2019

2020

2021

2022
2023

After 5 years

Total

U.S.

Non-U.S.

Total

$ 31,757

$ 40,259

$

72,016

6,309

5,235

2,884
1,719

3,515

229

19

173
372

2,023

6,538

5,254

3,057
2,091

5,538

$ 51,419

$ 43,075

$

94,494

256

JPMorgan Chase & Co./2018 Form 10-K

 
 
 
Note 19 – Long-term debt
JPMorgan Chase issues long-term debt denominated in various currencies, predominantly U.S. dollars, with both fixed and 
variable interest rates. Included in senior and subordinated debt below are various equity-linked or other indexed instruments, 
which the Firm has elected to measure at fair value. Changes in fair value are recorded in principal transactions revenue in the 
Consolidated statements of income, except for unrealized gains/(losses) due to DVA which are recorded in OCI. The following 
table is a summary of long-term debt carrying values (including unamortized premiums and discounts, issuance costs, 
valuation adjustments and fair value adjustments, where applicable) by remaining contractual maturity as of December 31, 
2018.

Under 1 year

1-5 years

After 5 years

Total

2018

2017

Total

By remaining maturity at
December 31,
(in millions, except rates)

Parent company

Senior debt:

Fixed rate

$

Variable rate

8,958

4,037

$

55,362

$

81,500

$

145,820

$

141,551

14,025

4,916

22,978

Interest rates(a)

0.17-6.30%

0.23-4.95%

0.45-6.40%

0.17-6.40%

Subordinated debt:

Fixed rate

$

Variable rate
Interest rates(a)

146

—

8.53%

Subsidiaries

Federal Home Loan Banks

advances:

Subtotal

$

13,141

Fixed rate

$

Variable rate

12

11,000

$

$

$

—

3.38%

71,335

25

29,300

$

$

1,948

$

12,214

$

14,308

9

9

3.63-8.00%

3.38-8.53%

3.38-8.53%

98,639

$

183,115

$

182,667

Interest rates(a)

2.58-2.95%

2.36-2.96%

2.43-2.52%

2.36-2.96%

Senior debt:

Fixed rate

$

Variable rate

1,574

6,667

$

6,454

22,277

Interest rates(a)

1.65-7.50%

2.60-7.50%

Subordinated debt:

Fixed rate

Variable rate

Interest rates(a)

Subtotal

Junior subordinated debt:

Fixed rate

$

$

$

$

$

$

—

—

—%

19,253

—

—

—%

—

32,394

4,634

2,324

$

$

$

$

$

$

—

—

—%

58,056

—

—

—%

—

129,391

2,977

3,471

Variable rate

Interest rates(a)

Subtotal

Fixed rate

Variable rate

Total long-term debt(b)(c)(d)

Long-term beneficial

interests:

Total long-term beneficial 

interests(e)

118

4,000

$

155

44,300

$

$

$

$

8,406

6,657

$

16,434

35,601

1.00-7.50%

1.00-7.50%

301

—

8.25%

19,482

659

1,466

$

$

$

301

—

8.25%

96,791

659

1,466

3.04-8.75%

3.04-8.75%

$

$

$

2,125

120,246

—

308

$

$

$

2,125

282,031

(f)(g)

7,611

6,103

26,461

0.16-7.25%

$

14,646

9

$

$

$

$

$

$

$

$

167

60,450

1.18-2.00%

11,990

26,218

0.22-7.50%

313

—

8.25%

99,138

690

1,585

1.88-8.75%

2,275

284,080

13,579

8,192

Interest rates

1.27-2.87%

0.00-3.01%

2.50-4.62%

0.00-4.62%

0.00-6.54%

$

6,958

$

6,448

$

308

$

13,714

$

21,771

(a)  The interest rates shown are the range of contractual rates in effect at December 31, 2018 and 2017, respectively, including non-U.S. dollar fixed- and variable-rate issuances, 

which excludes the effects of the associated derivative instruments used in hedge accounting relationships, if applicable. The use of these derivative instruments modifies the 
Firm’s exposure to the contractual interest rates disclosed in the table above. Including the effects of the hedge accounting derivatives, the range of modified rates in effect at 
December 31, 2018, for total long-term debt was (0.06)% to 8.88%, versus the contractual range of 0.17% to 8.75% presented in the table above. The interest rate ranges 
shown exclude structured notes accounted for at fair value.

(b)  Included long-term debt of $47.7 billion and $63.5 billion secured by assets totaling $207.0 billion and $208.4 billion at December 31, 2018 and 2017, respectively. The 

amount of long-term debt secured by assets does not include amounts related to hybrid instruments. 
Included $54.9 billion and $47.5 billion of long-term debt accounted for at fair value at December 31, 2018 and 2017, respectively. 

(c) 
(d)  Included $11.2 billion and $10.3 billion of outstanding zero-coupon notes at December 31, 2018 and 2017, respectively. The aggregate principal amount of these notes at their 
respective maturities is $37.4 billion and $33.5 billion, respectively. The aggregate principal amount reflects the contractual principal payment at maturity, which may exceed 
the contractual principal payment at the Firm’s next call date, if applicable.

(e)  Included on the Consolidated balance sheets in beneficial interests issued by consolidated VIEs. Also included $28 million and $45 million accounted for at fair value at 

December 31, 2018 and 2017, respectively. Excluded short-term commercial paper and other short-term beneficial interests of $6.5 billion and $4.3 billion at December 31, 
2018 and 2017, respectively. 

(f)  At December 31, 2018, long-term debt in the aggregate of $138.2 billion was redeemable at the option of JPMorgan Chase, in whole or in part, prior to maturity, based on the 

terms specified in the respective instruments.

(g)  The aggregate carrying values of debt that matures in each of the five years subsequent to 2018 is $32.4 billion in 2019, $46.7 billion in 2020, $40.0 billion in 2021, $16.3 

billion in 2022 and $26.4 billion in 2023.

JPMorgan Chase & Co./2018 Form 10-K

257

Junior subordinated deferrable interest debentures
On September 10, 2018 the Firm’s last remaining issuer of 
outstanding trust preferred securities (“issuer trust”) was 
liquidated, resulting in $475 million of trust preferred 
securities and $15 million of trust common securities 
originally issued by the issuer trust being cancelled. The 
junior subordinated debentures previously held by the trust 
issuer were distributed pro rata to the holders of the trust 
preferred and trust common securities. The carrying value 
of the junior subordinated debt was $659 million as of 
December 31, 2018.

Notes to consolidated financial statements

The weighted-average contractual interest rates for total 
long-term debt excluding structured notes accounted for at 
fair value were 3.28% and 2.87% as of December 31, 
2018 and 2017, respectively. In order to modify exposure 
to interest rate and currency exchange rate movements, 
JPMorgan Chase utilizes derivative instruments, primarily 
interest rate and cross-currency interest rate swaps, in 
conjunction with some of its debt issuances. The use of 
these instruments modifies the Firm’s interest expense on 
the associated debt. The modified weighted-average 
interest rates for total long-term debt, including the effects 
of related derivative instruments, were 3.64% and 2.56% 
as of December 31, 2018 and 2017, respectively. 

JPMorgan Chase & Co. has guaranteed certain long-term 
debt of its subsidiaries, including both long-term debt and 
structured notes. These guarantees rank on parity with the 
Firm’s other unsecured and unsubordinated indebtedness. 
The amount of such guaranteed long-term debt and 
structured notes was $10.9 billion and $7.9 billion at 
December 31, 2018 and 2017, respectively. 

The Firm’s unsecured debt does not contain requirements 
that would call for an acceleration of payments, maturities 
or changes in the structure of the existing debt, provide any 
limitations on future borrowings or require additional 
collateral, based on unfavorable changes in the Firm’s credit 
ratings, financial ratios, earnings or stock price.

258

JPMorgan Chase & Co./2018 Form 10-K

Note 20 – Preferred stock
At December 31, 2018 and 2017, JPMorgan Chase was 
authorized to issue 200 million shares of preferred stock, in 
one or more series, with a par value of $1 per share.

In the event of a liquidation or dissolution of the Firm, 
JPMorgan Chase’s preferred stock then outstanding takes 
precedence over the Firm’s common stock with respect to 
the payment of dividends and the distribution of assets.

The following is a summary of JPMorgan Chase’s non-cumulative preferred stock outstanding as of December 31, 2018 and 2017.

Shares at December 31,(a)

Carrying value
 (in millions)
at December 31,

2018

2017

2018

2017

Issue date

Contractual
rate
in effect at
December
31, 2018

Earliest
redemption
date

Date at
which
dividend
rate
becomes
floating

Floating
annual
rate of
three-month
LIBOR plus:

90,000

92,500

88,000

143,000

142,500

115,000

169,625

90,000

$

900 $

92,500

88,000

143,000

142,500

115,000

—

925

880

1,430

1,425

1,150

1,696

900

925

880

1,430

1,425

1,150

2/5/2013

1/30/2014

6/23/2014

2/12/2015

6/4/2015

7/29/2015

—

9/21/2018

5.450% 3/1/2018

6.700

6.300

6.125

6.100

6.150

5.750

3/1/2019

9/1/2019

3/1/2020

9/1/2020
9/1/2020

12/1/2023

NA

NA

NA

NA

NA

NA

NA

NA

NA

NA

NA

NA

NA

NA

Dividend
declared
per
share(b)

$136.25

167.50

157.50

153.13

152.50

153.75

111.81

(c)

430,375

600,000

4,304

6,000

4/23/2008

LIBOR +
3.47% 4/30/2018 4/30/2018 LIBOR + 3.47% $395.00 (d)
(d)

147.34

Fixed-rate:

Series P

Series T

Series W

Series Y

Series AA

Series BB

Series DD

Fixed-to-floating-

rate:

Series I

Series Q

Series R

Series S

Series U

Series V

Series X

Series Z

Series CC

150,000

150,000

200,000

100,000

250,000

160,000

200,000

125,750

150,000

150,000

200,000

100,000

250,000

160,000

200,000

125,750

1,500

1,500

2,000

1,000

2,500

1,600

2,000

1,258

1,500

1,500

2,000

1,000

2,500

1,600

2,000

1,258

4/23/2013

7/29/2013

1/22/2014

3/10/2014

6/9/2014

9/23/2014

4/21/2015

10/20/2017

5.150

6.000

6.750

6.125

5.000

6.100

5.300

4.625

5/1/2023

5/1/2023

LIBOR + 3.25

8/1/2023

8/1/2023

LIBOR + 3.30

2/1/2024

2/1/2024
4/30/2024 4/30/2024
7/1/2019
7/1/2019
10/1/2024 10/1/2024
5/1/2020
5/1/2020
11/1/2022 11/1/2022

LIBOR + 3.78

LIBOR + 3.33

LIBOR + 3.32

LIBOR + 3.33

LIBOR + 3.80

LIBOR + 2.58

148.45

153.09

257.50

300.00

337.50

306.25

250.00

305.00

265.00

231.25

(d)

(d)

(c)

Total preferred

stock

2,606,750

2,606,750

$26,068 $26,068

(a)  Represented by depositary shares.
(b)  Dividends on fixed-rate preferred stock are payable quarterly. Dividends on fixed-to-floating-rate preferred stock are payable semiannually while at a fixed rate, and payable 

quarterly after converting to a floating rate.

(c)  Dividend per share is prorated based on the number of days outstanding for the period. 
(d)  The dividend rate for Series I preferred stock became floating and payable quarterly starting on April 30, 2018; prior to which the dividend rate was fixed at 7.90% or $395.00 

per share payable semi annually. The Firm declared a dividend of $147.34, $148.45 and $153.09 per share on outstanding Series I preferred stock on June 15, 2018, 
September 14, 2018 and December 14, 2018, respectively.

Each series of preferred stock has a liquidation value and 
redemption price per share of $10,000, plus accrued but 
unpaid dividends.

On January 24, 2019, the Firm issued $1.85 billion of  
6.00% non-cumulative preferred stock, Series EE, and on 
January 30, 2019, the Firm announced that it will redeem 
all $925 million of its outstanding 6.70% non-cumulative 
preferred stock, Series T, on March 1, 2019. On September 
21, 2018, the Firm issued $1.7 billion of 5.75% non-
cumulative preferred stock, Series DD. On October 30, 
2018, the Firm redeemed $1.7 billion of its fixed-to-floating 
rate non-cumulative perpetual preferred stock, Series I.  

On October 20, 2017, the Firm issued $1.3 billion of fixed-
to-floating rate non-cumulative preferred stock, Series CC, 
with an initial dividend rate of 4.625%. On December 1, 

2017, the Firm redeemed all $1.3 billion of its outstanding 
5.50% non-cumulative preferred stock, Series O. Quarterly 
dividend per share for Series O was $137.50 for the years 
ended December 31, 2017 and 2016.

Redemption rights
Each series of the Firm’s preferred stock may be redeemed 
on any dividend payment date on or after the earliest 
redemption date for that series. All outstanding preferred 
stock series except Series I may also be redeemed following 
a “capital treatment event,” as described in the terms of 
each series. Any redemption of the Firm’s preferred stock is 
subject to non-objection from the Board of Governors of the 
Federal Reserve System (the “Federal Reserve”).

JPMorgan Chase & Co./2018 Form 10-K

259

Notes to consolidated financial statements

Note 21 – Common stock
At December 31, 2018 and 2017, JPMorgan Chase was 
authorized to issue 9.0 billion shares of common stock with 
a par value of $1 per share.

Common shares issued (newly issued or reissuance from 
treasury) by JPMorgan Chase during the years ended 
December 31, 2018, 2017 and 2016 were as follows.

Year ended December 31, 
(in millions)

Total issued – balance at

January 1

Treasury – balance at January 1

Repurchase

Reissuance:

Employee benefits and
compensation plans

Warrant exercise

Employee stock purchase plans

Total reissuance

Total treasury – balance at

December 31

2018

2017

2016

4,104.9

4,104.9

4,104.9

(679.6)

(181.5)

(543.7)

(166.6)

(441.4)

(140.4)

21.7

9.4

0.9

32.0

24.5

5.4

0.8

30.7

26.0

11.1

1.0

38.1

(829.1)

(679.6)

(543.7)

Outstanding at December 31

3,275.8

3,425.3

3,561.2

There were no warrants to purchase shares of common 
stock (“Warrants”) outstanding at December 31, 2018, as 
any Warrants that were not exercised on or before October 
29, 2018, have expired. At December 31, 2017, and 2016, 
respectively, the Firm had 15.0 million and 24.9 million 
Warrants outstanding.

On June 28, 2018, in conjunction with the Federal Reserve’s 
release of its 2018 CCAR results, the Firm’s Board of 
Directors authorized a $20.7 billion common equity 
repurchase program. As of December 31, 2018, $10.4 
billion of authorized repurchase capacity remained under 
the program. This authorization includes shares 
repurchased to offset issuances under the Firm’s share-
based compensation plans.

The following table sets forth the Firm’s repurchases of 
common equity for the years ended December 31, 2018, 
2017 and 2016. There were no Warrants repurchased 
during the years ended December 31, 2018, 2017 and 
2016.

Year ended December 31, (in millions)

2018

2017

2016

Total number of shares of common stock

repurchased

Aggregate purchase price of common

stock repurchases

181.5

166.6

140.4

$19,983

$15,410

$ 9,082

The Firm from time to time enters into written trading plans 
under Rule 10b5-1 of the Securities Exchange Act of 1934 
to facilitate repurchases in accordance with the common 
equity repurchase program. A Rule 10b5-1 repurchase plan 
allows the Firm to repurchase its equity during periods 
when it would not otherwise be repurchasing common 
equity — for example, during internal trading “blackout 
periods.” All purchases under a Rule 10b5-1 plan must be 
made according to a predefined plan established when the 
Firm is not aware of material nonpublic information. For 
additional information regarding repurchases of the Firm’s 
equity securities, refer to Part II, Item 5: Market for 
registrant’s common equity, related stockholder matters 
and issuer purchases of equity securities, on page 30.
As of December 31, 2018, approximately 85 million shares 
of common stock were reserved for issuance under various 
employee incentive, compensation, option and stock 
purchase plans, and directors’ compensation plans.

260

JPMorgan Chase & Co./2018 Form 10-K

Note 22 – Earnings per share
Basic earnings per share (“EPS”) is calculated using the 
two-class method. Dilutive EPS is calculated under both the 
two-class and treasury stock methods, and the more 
dilutive amount is reported. Under the two-class method, all 
earnings (distributed and undistributed) are allocated to 
each class of common stock and participating securities 
based on their respective rights to receive dividends.  
JPMorgan Chase grants RSUs under its share-based 
compensation programs, which entitle recipients to receive 
nonforfeitable dividends during the vesting period on a 
basis equivalent to the dividends paid to holders of common 
stock; these unvested awards meet the definition of 
participating securities. Accordingly, these RSUs are treated  
as a separate class of securities in computing basic EPS, and 
are not included as incremental shares in computing 
dilutive EPS; refer to Note 9 for additional information. For 
each of the periods presented diluted EPS calculated under 
the two-class method was more dilutive.

The following table presents the calculation of basic and 
diluted EPS for the years ended December 31, 2018, 2017 
and 2016.

Year ended December 31,
(in millions, 
except per share amounts)

Basic earnings per share

2018

2017

2016

Net income

$ 32,474 $ 24,441 $ 24,733

Less: Preferred stock dividends

1,551

1,663

1,647

Net income applicable to common

equity

Less: Dividends and undistributed

earnings allocated to participating
securities

Net income applicable to common

stockholders

30,923

22,778

23,086

214

211

252

$ 30,709 $ 22,567 $ 22,834

Total weighted-average basic

shares outstanding

3,396.4

3,551.6

3,658.8

Net income per share

$

9.04 $

6.35 $

6.24

Diluted earnings per share

Net income applicable to common

stockholders

Total weighted-average basic shares

outstanding

Add: Employee stock options, SARs,

warrants and unvested PSUs

Total weighted-average diluted

shares outstanding

$ 30,709 $ 22,567 $ 22,834

3,396.4

3,551.6

3,658.8

17.6

25.2

31.2

3,414.0

3,576.8

3,690.0

Net income per share

$

9.00 $

6.31 $

6.19

JPMorgan Chase & Co./2018 Form 10-K

261

Notes to consolidated financial statements

Note 23 – Accumulated other comprehensive income/(loss) 
AOCI includes the after-tax change in unrealized gains and losses on investment securities, foreign currency translation 
adjustments (including the impact of related derivatives), fair value changes of excluded components on fair value hedges, cash 
flow hedging activities, and net loss and prior service costs/(credit) related to the Firm’s defined benefit pension and OPEB plans. 

Year ended 
December 31, 
(in millions)

Balance at
December 31,
2015

Cumulative effect of 
change in 
accounting 
principle(a)

Net change

Balance at
December 31,
2016

Net change

Balance at
December 31,
2017

Cumulative effect of 
changes in 
accounting 
principles:(b)

Premium

amortization on
purchased
callable debt
securities

Hedge accounting

Reclassification of

certain tax
effects from
AOCI

Net change

Balance at
December 31,
2018

Unrealized 
gains/(losses) 
on investment 
securities

Translation
adjustments,
net of hedges

Fair value
hedges(c)

Cash flow
hedges

Defined benefit pension
and OPEB plans

DVA on fair value
option elected
liabilities

Accumulated
other
comprehensive
income/(loss)

$ 2,629

$

(162)

NA

$

(44)

$

(2,231)

$

—

$

192

—

(1,105)

$ 1,524

$

640

—

(2)

(164)

(306)

NA

NA

NA

NA

—

(56)

—

(28)

$

(100)

$

(2,259)

176

738

$ 2,164

$

(470)

$

—

$

76

$

(1,521)

154

(330)

(176)

(192)

154

(1,521)

$

(1,175)

1,056

(368)

$

(119)

$

$

261

169

466

(1,858)

—

—

—

(54)

—

—

(277)

20

—

(107)

16

(201)

—

—

(414)

(373)

—

—

261

115

(79)

1,043

(288)

(1,476)

$ 1,202

$

(727)

$

(161) $

(109)

$

(2,308)

$

596

$

(1,507)

(a)  Effective January 1, 2016, the Firm adopted new accounting guidance related to the recognition and measurement of financial liabilities where the fair 

value option has been elected. This guidance requires the portion of the total change in fair value caused by changes in the Firm’s own credit risk (DVA) to 
be presented separately in OCI; previously these amounts were recognized in net income.

(b)  Represents the adjustment to AOCI as a result of the new accounting standards adopted in the first quarter of 2018. For additional information, refer to 

Note 1.

(c)  Represents changes in fair value of cross-currency swaps attributable to changes in cross-currency basis spreads, which are excluded from the assessment 
of hedge effectiveness and recorded in other comprehensive income. The initial cost of cross-currency basis spreads is recognized in earnings as part of 
the accrual of interest on the cross currency swap.

262

JPMorgan Chase & Co./2018 Form 10-K

The following table presents the pre-tax and after-tax changes in the components of OCI.

Year ended December 31, (in millions)

Pre-tax

Unrealized gains/(losses) on investment securities:

2018

Tax
effect

After-tax

Pre-tax

2017

Tax
effect

After-tax

Pre-tax

2016

Tax
effect

After-tax

Net unrealized gains/(losses) arising during the period

$ (2,825) $

665

$ (2,160) $

944

$ (346) $

598

$ (1,628) $

611

$ (1,017)

Reclassification adjustment for realized (gains)/losses 

included in net income(a)

Net change

Translation adjustments(b):

Translation

Hedges

Net change

Fair value hedges, net change(c):

Cash flow hedges:

395

(2,430)

(1,078)

1,236

158

(140)

Net unrealized gains/(losses) arising during the period

(245)

Reclassification adjustment for realized (gains)/losses 

included in net income(d)

Net change

Defined benefit pension and OPEB plans:

Prior service credit/(cost) arising during the period

Net gain/(loss) arising during the period

Reclassification adjustments included in net income(e):

Amortization of net loss

Amortization of prior service cost/(credit)

Curtailment (gain)/loss

Settlement (gain)/loss

Foreign exchange and other

Net change

(18)

(263)

(29)

(558)

103

(23)

21

2

34

(450)

(93)

572

156

(294)

(138)

33

58

4

62

7

102

(24)

6

(5)

—

(9)

77

302

66

(1,858)

1,010

(922)

1,313

942

20

(107)

(187)

(14)

(201)

(22)

(456)

79

(17)

16

2

25

(373)

(1,294)

19

NA

147

134

281

—

802

250

(36)

—

2

(54)

964

(24)

(370)

(801)

476

(325)

NA

42

640

(141)

(1,769)

53

664

(88)

(1,105)

512

(818)

(306)

NA

(261)

262

1

NA

99

(102)

(3)

NA

(162)

160

(2)

NA

(55)

92

(450)

168

(282)

(50)

(105)

—

(160)

(90)

13

—

(1)

12

(226)

84

176

—

642

160

(23)

—

1

(42)

738

360

(90)

—

(366)

257

(36)

—

4

77

(64)

(134)

34

—

145

(97)

14

—

(1)

(25)

36

199

930

226

(56)

—

(221)

160

(22)

—

3

52

(28)

$

(330)

$ (1,521)

DVA on fair value option elected liabilities, net change: $ 1,364

$

(321) $ 1,043

$

(303) $

111

$

(192) $ (529) $

Total other comprehensive income/(loss)

$ (1,761) $

285

$ (1,476) $ 1,971

$ (915) $ 1,056

$ (2,451) $

(a)  The pre-tax amount is reported in investment securities gains/(losses) in the Consolidated statements of income.
(b)  Reclassifications of pre-tax realized gains/(losses) on translation adjustments and related hedges are reported in other income/expense in the 

Consolidated statements of income. During the year ended December 31, 2018, the Firm reclassified a net pre-tax loss of $168 million to other expense 
related to the liquidation of certain legal entities, $17 million related to net investment hedge losses and $151 million related to cumulative translation 
adjustments. During the year ended December 31, 2017, the Firm reclassified a net pre-tax loss of $25 million to other expense related to the liquidation 
of a legal entity, $50 million related to net investment hedge gains and $75 million related to cumulative translation adjustments.    

(c)  Represents changes in fair value of cross-currency swaps attributable to changes in cross-currency basis spreads, which are excluded from the assessment 
of hedge effectiveness and recorded in other comprehensive income. The initial cost of cross-currency basis spreads is recognized in earnings as part of 
the accrual of interest on the cross-currency swap. 

(d)  The pre-tax amounts are predominantly recorded in noninterest revenue, net interest income and compensation expense in the Consolidated statements 

of income.

(e)  The pre-tax amount is reported in other expense in the Consolidated statements of income.

JPMorgan Chase & Co./2018 Form 10-K

263

Notes to consolidated financial statements

Note 24 – Income taxes 
JPMorgan Chase and its eligible subsidiaries file a 
consolidated U.S. federal income tax return. JPMorgan 
Chase uses the asset and liability method to provide income 
taxes on all transactions recorded in the Consolidated 
Financial Statements. This method requires that income 
taxes reflect the expected future tax consequences of 
temporary differences between the carrying amounts of 
assets or liabilities for book and tax purposes. Accordingly, 
a deferred tax asset or liability for each temporary 
difference is determined based on the tax rates that the 
Firm expects to be in effect when the underlying items of 
income and expense are realized. JPMorgan Chase’s 
expense for income taxes includes the current and deferred 
portions of that expense. A valuation allowance is 
established to reduce deferred tax assets to the amount the 
Firm expects to realize.

Due to the inherent complexities arising from the nature of 
the Firm’s businesses, and from conducting business and 
being taxed in a substantial number of jurisdictions, 
significant judgments and estimates are required to be 
made. Agreement of tax liabilities between JPMorgan Chase 
and the many tax jurisdictions in which the Firm files tax 
returns may not be finalized for several years. Thus, the 
Firm’s final tax-related assets and liabilities may ultimately 
be different from those currently reported.

Effective tax rate and expense
A reconciliation of the applicable statutory U.S. federal 
income tax rate to the effective tax rate for each of the 
years ended December 31, 2018, 2017 and 2016, is 
presented in the following table.

Effective tax rate
Year ended December 31,

2018

2017

2016

Statutory U.S. federal tax rate

21.0%

35.0%

35.0%

Increase/(decrease) in tax rate

resulting from:

U.S. state and local income
taxes, net of U.S. federal
income tax benefit

Tax-exempt income

Non-U.S. subsidiary earnings

Business tax credits

Impact of the TCJA

Other, net

4.0

(1.5)

0.6

(3.5)

(0.7)

0.4

(a)

2.2

(3.3)

(3.1)

(4.2)

5.4

(0.1)

Effective tax rate

20.3%

31.9%

(a)

2.4

(3.1)

(1.7)

(3.9)

—

(0.3)

28.4%

(a)  Predominantly includes earnings of U.K. subsidiaries that were deemed 

to be reinvested indefinitely through December 31, 2017.

Impact of the TCJA 

2018
The Firm’s effective tax rate decreased in 2018 due to the 
TCJA, including the reduction in the U.S. federal statutory 
income tax rate as well as a $302 million net tax benefit 
recorded in 2018 resulting from changes in the estimates 
related to the remeasurement of certain deferred taxes and 
the deemed repatriation tax on non-U.S. earnings. The 
change in estimate was recorded under SEC Staff 
Accounting Bulletin No. 118 (“SAB 118”) and the 
accounting under SAB 118 is complete. 

2017
The Firm’s effective tax rate increased in 2017 driven by a 
$1.9 billion income tax expense representing the estimated 
impact of the enactment of the TCJA. The $1.9 billion tax 
expense was predominantly driven by a deemed 
repatriation of the Firm’s unremitted non-U.S. earnings and 
adjustments to the value of certain tax-oriented 
investments partially offset by a benefit from the 
revaluation of the Firm’s net deferred tax liability.  

The deemed repatriation of the Firm’s unremitted non-U.S. 
earnings is based on the post-1986 earnings and profits of 
each controlled foreign corporation. The calculation 
resulted in an estimated income tax expense of $3.7 billion.  
Furthermore, accounting for income taxes requires the 
remeasurement of certain deferred tax assets and liabilities 
based on the rates at which they are expected to reverse in 
the future. The Firm remeasured its deferred tax asset and 
liability balances in the fourth quarter of 2017 to the new 
statutory U.S. federal income tax rate of 21% as well as any 
federal benefit associated with state and local deferred 
income taxes. The remeasurement resulted in an estimated 
income tax benefit of $2.1 billion.

Adjustments were also recorded in 2017 to income tax 
expense for certain tax-oriented investments. These 
adjustments were driven by changes to affordable housing 
proportional amortization resulting from the reduction of 
the federal income tax rate under the TCJA. SAB 118 did not 
apply to these adjustments.  

264

JPMorgan Chase & Co./2018 Form 10-K

Prior to December 31, 2017, U.S. federal income taxes had 
not been provided on the undistributed earnings of certain 
non-U.S. subsidiaries, to the extent that such earnings had 
been reinvested abroad for an indefinite period of time. The 
Firm is no longer maintaining the indefinite reinvestment 
assertion on the undistributed earnings of those non-U.S. 
subsidiaries in light of the enactment of the TCJA. The U.S. 
federal and state and local income taxes associated with the 
undistributed and previously untaxed earnings of those 
non-U.S. subsidiaries was included in the deemed 
repatriation charge recorded as of December 31, 2017.  

Affordable housing tax credits
The Firm recognized $1.5 billion, $1.7 billion and $1.7 
billion of tax credits and other tax benefits associated with 
investments in affordable housing projects within income 
tax expense for the years 2018, 2017 and 2016, 
respectively. The amount of amortization of such 
investments reported in income tax expense was $1.2 
billion, $1.7 billion and $1.2 billion, respectively. The 
carrying value of these investments, which are reported in 
other assets on the Firm’s Consolidated balance sheets, was 
$7.9 billion and $7.8 billion at December 31, 2018 and 
2017, respectively. The amount of commitments related to 
these investments, which are reported in accounts payable 
and other liabilities on the Firm’s Consolidated balance 
sheets, was $2.3 billion and $2.4 billion at December 31, 
2018 and 2017, respectively. 

The components of income tax expense/(benefit) included 
in the Consolidated statements of income were as follows 
for each of the years ended December 31, 2018, 2017, and 
2016.

Income tax expense/(benefit)

Year ended December 31, 
(in millions)

Current income tax expense/(benefit)

U.S. federal

Non-U.S.

U.S. state and local

Total current income tax expense/

(benefit)

Deferred income tax expense/(benefit)

U.S. federal

Non-U.S.

U.S. state and local

Total deferred income tax 
     expense/(benefit)

2018

2017

2016

$ 2,854

$ 5,718

$ 2,488

2,077

1,638

2,400

1,029

1,760

904

6,569

9,147

5,152

1,359

2,174

4,364

(93)

455

(144)

282

(73)

360

1,721

2,312

4,651

Total income tax expense

$ 8,290

$ 11,459

$ 9,803

Total income tax expense includes $54 million, $252 
million and $55 million of tax benefits recorded in 2018, 
2017, and 2016, respectively, as a result of tax audit 
resolutions.

Tax effect of items recorded in stockholders’ equity
The preceding table does not reflect the tax effect of certain 
items that are recorded each period directly in 
stockholders’ equity. The tax effect of all items recorded 
directly to stockholders’ equity resulted in an increase of 
$172 million in 2018, a decrease of $915 million in 2017, 
and an increase of $925 million in 2016. 

Results from Non-U.S. earnings
The following table presents the U.S. and non-U.S. 
components of income before income tax expense for the 
years ended December 31, 2018, 2017 and 2016.

Year ended December 31, 
(in millions)

U.S.

Non-U.S.(a)

2018

2017

2016

$ 33,052

$ 27,103

$ 26,651

7,712

8,797

7,885

Income before income tax expense

$ 40,764

$ 35,900

$ 34,536

(a)  For purposes of this table, non-U.S. income is defined as income 

generated from operations located outside the U.S.

JPMorgan Chase & Co./2018 Form 10-K

265

Notes to consolidated financial statements

Deferred taxes 
Deferred income tax expense/(benefit) results from 
differences between assets and liabilities measured for 
financial reporting purposes versus income tax return 
purposes. Deferred tax assets are recognized if, in 
management’s judgment, their realizability is determined to 
be more likely than not. If a deferred tax asset is 
determined to be unrealizable, a valuation allowance is 
established. The significant components of deferred tax 
assets and liabilities are reflected in the following table as 
of December 31, 2018 and 2017.

December 31, (in millions)

2018

2017

Deferred tax assets

Allowance for loan losses

$

3,433

$

Employee benefits

Accrued expenses and other

Non-U.S. operations

Tax attribute carryforwards

Gross deferred tax assets

Valuation allowance

1,129

2,701

629

163

8,055

(89)

3,395

688

3,528

327

219

8,157

(46)

Deferred tax assets, net of valuation

allowance

Deferred tax liabilities

Depreciation and amortization

Mortgage servicing rights, net of

$

$

hedges

Leasing transactions

Non-U.S. operations

Other, net

Gross deferred tax liabilities

7,966

$

8,111

2,533

$

2,299

2,586

4,719

—

3,713

13,551

2,757

3,483

200

3,502

12,241

Net deferred tax (liabilities)/assets

$

(5,585) $

(4,130)

JPMorgan Chase has recorded deferred tax assets of $163 
million at December 31, 2018, in connection with U.S. 
federal and non-U.S. net operating loss (“NOL”) 
carryforwards and state and local capital loss 
carryforwards. At December 31, 2018, total U.S. federal 
NOL carryforwards were approximately $423 million, non-
U.S. NOL carryforwards were approximately $120 million 
and state and local capital loss carryforwards were $1.3 
billion. If not utilized, the U.S. federal NOL carryforwards 
will expire between 2022 and 2036 and the state and local 
capital loss carryforwards will expire between 2020 and 
2022. Certain non-U.S. NOL carryforwards will expire 
between 2028 and 2034 whereas others have an unlimited 
carryforward period. 

The valuation allowance at December 31, 2018, was due to 
the state and local capital loss carryforwards and certain 
non-U.S. deferred tax assets, including NOL carryforwards.

Unrecognized tax benefits
At December 31, 2018, 2017 and 2016, JPMorgan Chase’s 
unrecognized tax benefits, excluding related interest 
expense and penalties, were $4.9 billion, $4.7 billion and 
$3.5 billion, respectively, of which $3.8 billion, $3.5 billion 
and $2.6 billion, respectively, if recognized, would reduce 
the annual effective tax rate. Included in the amount of 
unrecognized tax benefits are certain items that would not 
affect the effective tax rate if they were recognized in the 
Consolidated statements of income. These unrecognized 
items include the tax effect of certain temporary 
differences, the portion of gross state and local 
unrecognized tax benefits that would be offset by the 
benefit from associated U.S. federal income tax deductions, 
and the portion of gross non-U.S. unrecognized tax benefits 
that would have offsets in other jurisdictions. JPMorgan 
Chase is presently under audit by a number of taxing 
authorities, most notably by the Internal Revenue Service as 
summarized in the Tax examination status table below. As 
JPMorgan Chase is presently under audit by a number of 
taxing authorities, it is reasonably possible that over the 
next 12 months the resolution of these examinations may 
increase or decrease the gross balance of unrecognized tax 
benefits by as much as $0.9 billion. Upon settlement of an 
audit, the change in the unrecognized tax benefit would 
result from payment or income statement recognition. 

The following table presents a reconciliation of the 
beginning and ending amount of unrecognized tax benefits 
for the years ended December 31, 2018, 2017 and 2016.

Year ended December 31, 
(in millions)

2018

2017

2016

Balance at January 1,

$ 4,747

$ 3,450

$ 3,497

Increases based on tax positions
related to the current period

Increases based on tax positions

related to prior periods

Decreases based on tax positions

related to prior periods

Decreases related to cash

980

1,355

649

626

262

583

(1,249)

(350)

(785)

settlements with taxing authorities

(266)

(334)

(56)

Decreases related to a lapse of

applicable statute of limitations

—

—

(51)

Balance at December 31,

$ 4,861

$ 4,747

$ 3,450

After-tax interest expense/(benefit) and penalties related to 
income tax liabilities recognized in income tax expense were 
$192 million, $102 million and $86 million in 2018, 2017 
and 2016, respectively.

At December 31, 2018 and 2017, in addition to the liability 
for unrecognized tax benefits, the Firm had accrued $887 
million and $639 million, respectively, for income tax-
related interest and penalties. 

266

JPMorgan Chase & Co./2018 Form 10-K

Tax examination status
JPMorgan Chase is continually under examination by the 
Internal Revenue Service, by taxing authorities throughout 
the world, and by many state and local jurisdictions 
throughout the U.S. The following table summarizes the 
status of significant income tax examinations of JPMorgan 
Chase and its consolidated subsidiaries as of December 31, 
2018.

December 31, 2018

Periods under
examination

JPMorgan Chase – U.S.

2006 – 2010

Status

Field examination of
amended returns

JPMorgan Chase – U.S.

2011 – 2013

Field Examination

JPMorgan Chase – U.S.

JPMorgan Chase – New

York State

2014 - 2016

2012 - 2014

Field Examination

Field Examination

JPMorgan Chase – New

2012 - 2014

Field Examination

York City

JPMorgan Chase –

California

2011 – 2012

Field Examination

JPMorgan Chase – U.K.

2006 – 2016

Field examination of
certain select entities

JPMorgan Chase & Co./2018 Form 10-K

267

Notes to consolidated financial statements

Note 25 – Restricted cash, other restricted 
assets and intercompany funds transfers 
Restricted cash and other restricted assets 
Certain of the Firm’s cash and other assets are restricted as 
to withdrawal or usage. These restrictions are imposed by 
various regulatory authorities based on the particular 
activities of the Firm’s subsidiaries. 

The business of JPMorgan Chase Bank, N.A. is subject to 
examination and regulation by the OCC. The Bank is a 
member of the U.S. Federal Reserve System, and its 
deposits in the U.S. are insured by the FDIC, subject to 
applicable limits. 
The Federal Reserve requires depository institutions to 
maintain cash reserves with a Federal Reserve Bank. The 
average required amount of reserve balances is deposited 
by the Firm’s bank subsidiaries. In addition, the Firm is 
required to maintain cash reserves at certain non-US 
central banks.  

The Firm is also subject to rules and regulations established 
by other U.S. and non U.S. regulators. As part of its 
compliance with the respective regulatory requirements, 
the Firm’s broker-dealers (principally J.P. Morgan Securities 
LLC in the U.S and J.P. Morgan Securities plc in the U.K.) are 
subject to certain restrictions on cash and other assets. 

Upon the adoption of the restricted cash guidance in the 
first quarter of 2018, restricted and unrestricted cash are 
reported together on the Consolidated balance sheets and 
Consolidated statements of cash flows. The following table 
presents the components of the Firm’s restricted cash: 

December 31, (in billions)

2018

2017

$

22.1 $

25.7

Cash reserves – Federal Reserve

Banks

Segregated for the benefit of

securities and futures brokerage
customers

Cash reserves at non-U.S. central
banks and held for other general
purposes

Total restricted cash(a)

$

14.6

4.1

40.8 $

16.8

3.3

45.8

(a)  Comprises $39.6 billion and $44.8 billion in deposits with banks, and 
$1.2 billion and $1.0 billion in cash and due from banks on the 
Consolidated balance sheets as of December 31, 2018 and 2017, 
respectively. 

Also, as of December 31, 2018 and 2017, the Firm had the 
following other restricted assets: 

•  Cash and securities pledged with clearing organizations 
for the benefit of customers of $20.6 billion and $18.0 
billion, respectively.  

•  Securities with a fair value of $9.7 billion and $3.5 

billion, respectively, were also restricted in relation to 
customer activity.

Intercompany funds transfers
Restrictions imposed by U.S. federal law prohibit JPMorgan 
Chase & Co. (“Parent Company”) and certain of its affiliates 
from borrowing from banking subsidiaries unless the loans 
are secured in specified amounts. Such secured loans 
provided by any banking subsidiary to the Parent Company 
or to any particular affiliate, together with certain other 
transactions with such affiliate (collectively referred to as 
“covered transactions”), are generally limited to 10% of the 
banking subsidiary’s total capital, as determined by the risk-
based capital guidelines; the aggregate amount of covered 
transactions between any banking subsidiary and all of its 
affiliates is limited to 20% of the banking subsidiary’s total 
capital.

The Parent Company’s two principal subsidiaries are 
JPMorgan Chase Bank, N.A. and JPMorgan Chase Holdings 
LLC, an intermediate holding company (the “IHC”). The IHC 
holds the stock of substantially all of JPMorgan Chase’s 
subsidiaries other than JPMorgan Chase Bank, N.A. and its 
subsidiaries. The IHC also owns other assets and 
intercompany indebtedness owing to the holding company. 
The Parent Company is obligated to contribute to the IHC 
substantially all the net proceeds received from securities 
issuances (including issuances of senior and subordinated 
debt securities and of preferred and common stock).

The principal sources of income and funding for the Parent 
Company are dividends from JPMorgan Chase Bank, N.A. 
and dividends and extensions of credit from the IHC. In 
addition to dividend restrictions set forth in statutes and 
regulations, the Federal Reserve, the OCC and the FDIC have 
authority under the Financial Institutions Supervisory Act to 
prohibit or to limit the payment of dividends by the banking 
organizations they supervise, including the Parent Company 
and its subsidiaries that are banks or bank holding 
companies, if, in the banking regulator’s opinion, payment 
of a dividend would constitute an unsafe or unsound 
practice in light of the financial condition of the banking 
organization. The IHC is prohibited from paying dividends or 
extending credit to the Parent Company if certain capital or 
liquidity “thresholds” are breached or if limits are otherwise 
imposed by the Parent Company’s management or Board of 
Directors.

At January 1, 2019, the Parent Company’s banking 
subsidiaries could pay, in the aggregate, approximately $10 
billion in dividends to their respective bank holding 
companies without the prior approval of their relevant 
banking regulators. The capacity to pay dividends in 2019 
will be supplemented by the banking subsidiaries’ earnings 
during the year.

268

JPMorgan Chase & Co./2018 Form 10-K

Note 26 – Regulatory capital
The Federal Reserve establishes capital requirements, 
including well-capitalized standards, for the consolidated 
financial holding company. The OCC establishes similar 
minimum capital requirements and standards for the Firm’s 
IDI, including JPMorgan Chase Bank, N.A. and 
Chase Bank USA, N.A.

Capital rules under Basel III establish minimum capital 
ratios and overall capital adequacy standards for large and 
internationally active U.S. bank holding companies and 
banks, including the Firm and its IDI subsidiaries. Basel III 
set forth two comprehensive approaches for calculating 
RWA: a standardized approach (“Basel III Standardized”) 
and an advanced approach (“Basel III Advanced”). Certain 
of the requirements of Basel III were subject to phase-in 
periods that began on January 1, 2014 and continued 
through the end of 2018 (“transitional period”). 

The three components of regulatory capital under the Basel 
III rules are as illustrated below:

The following table presents the minimum and well-
capitalized ratios to which the Firm and its IDI subsidiaries 
were subject as of December 31, 2018. 

Minimum capital ratios

Well-capitalized ratios

BHC(a)(e)(f)

IDI(b)(e)(f)

BHC(c) 

IDI(d)

9.0%

6.375%

—%

6.5%

10.5

12.5

4.0

5.0

7.875

9.875

4.00

6.00

6.0

10.0

5.0

—

8.0

10.0

5.0

6.0

Capital ratios

CET1

Tier 1

Total

Tier 1 leverage

SLR

Note: The table above is as defined by the regulations issued by the Federal 
Reserve, OCC and FDIC and to which the Firm and its IDI subsidiaries are 
subject. 

(a)  Represents the Transitional minimum capital ratios applicable to the 
Firm under Basel III at December 31, 2018. At December 31, 2018, 
the CET1 minimum capital ratio includes 1.875% resulting from the 
phase in of the Firm’s 2.5% capital conservation buffer, and 2.625% 
resulting from the phase in of the Firm’s 3.5% GSIB surcharge. 
(b)  Represents requirements for JPMorgan Chase’s IDI subsidiaries. The 

CET1 minimum capital ratio includes 1.875% resulting from the phase 
in of the 2.5% capital conservation buffer that is applicable to the IDI 
subsidiaries. The IDI subsidiaries are not subject to the GSIB surcharge. 

(c)  Represents requirements for bank holding companies pursuant to 

regulations issued by the Federal Reserve.  

(d)  Represents requirements for IDI subsidiaries pursuant to regulations 

issued under the FDIC Improvement Act. 

(e)  For the period ended December 31, 2017 the CET1, Tier 1, Total and       
Tier 1 leverage minimum capital ratios applicable to the Firm were      
7.5%, 9.0%, 11.0% and 4.0% and the CET1, Tier 1, Total and Tier 1 
leverage minimum capital ratios applicable to the Firm’s IDI        
subsidiaries were 5.75%, 7.25%, 9.25% and 4.0% respectively.

(f)  Represents minimum SLR requirement of 3.0%, as well as,      

supplementary leverage buffers of 2.0% and 3.0% for BHC and IDI, 
respectively. 

 Under the risk-based and leverage-based capital guidelines 
of the Federal Reserve, JPMorgan Chase is required to 
maintain minimum ratios for CET1, Tier 1, Total, Tier 1 
leverage and the SLR. Failure to meet these minimum 
requirements could cause the Federal Reserve to take 
action. IDI subsidiaries are also subject to these capital 
requirements by their respective primary regulators. 

JPMorgan Chase & Co./2018 Form 10-K

269

 
 
Notes to consolidated financial statements

The following tables present the risk-based and leverage-based capital metrics for JPMorgan Chase and its significant IDI 
subsidiaries under both the Basel III Standardized and Basel III Advanced Approaches. As of December 31, 2018 and 2017, 
JPMorgan Chase and all of its IDI subsidiaries were well-capitalized and met all capital requirements to which each was subject. 

December 31, 2018
(in millions, except ratios)

Regulatory capital

CET1 capital

Tier 1 capital

Total capital

Assets

Risk-weighted

Adjusted average(a)

Capital ratios(b)

CET1

Tier 1

Total

Tier 1 leverage(c)

December 31, 2017
(in millions, except ratios)

Regulatory capital

CET1 capital

Tier 1 capital

Total capital

Assets

Risk-weighted

Adjusted average(a)

Capital ratios(b)

CET1

Tier 1

Total

Tier 1 leverage(c)

Basel III Standardized Transitional

Basel III Advanced Transitional

JPMorgan 
Chase & Co.

JPMorgan 
Chase Bank, N.A.

Chase Bank 
USA, N.A.

JPMorgan 
Chase & Co.

JPMorgan 
Chase Bank, N.A.

Chase Bank 
USA, N.A.

$

183,474

$

187,259

$

23,696

$

183,474

$

187,259

$

209,093

237,511

187,259

198,494

23,696

28,628

209,093

227,435

187,259

192,250

23,696

23,696

27,196

1,528,916

2,589,887

1,348,230

2,189,293

112,513

118,036

1,421,205

2,589,887

1,205,539

2,189,293

174,469

118,036

12.0%

13.9%

21.1%

12.9%

15.5%

13.6%

13.7

15.5

8.1

13.9

14.7

8.6

21.1

25.4

20.1

14.7

16.0

8.1

15.5

15.9

8.6

13.6

15.6

20.1

Basel III Standardized Transitional

Basel III Advanced Transitional

JPMorgan
Chase & Co.

JPMorgan
Chase Bank, N.A.

Chase Bank
USA, N.A.

JPMorgan
Chase & Co.

JPMorgan
Chase Bank, N.A.

Chase Bank
USA, N.A.

$

183,300

$

184,375

$

21,600

$

183,300

$

184,375

$

208,644

238,395

184,375

195,839

21,600

27,691

208,644

227,933

184,375

189,510

(d)

21,600

21,600

26,250

1,499,506

2,514,270

1,338,970

(d)

2,116,031

113,108

126,517

1,435,825

2,514,270

1,241,916

(d)

2,116,031

190,523

126,517

12.2%

13.8%

19.1%

12.8%

14.8% (d)

11.3%

13.9

15.9

8.3

13.8

14.6

8.7

(d)

19.1

24.5

17.1

14.5

15.9

8.3

(d)

(d)

14.8

15.3

8.7

11.3

13.8

17.1

(a)  Adjusted average assets, for purposes of calculating the Tier 1 leverage ratio, includes total quarterly average assets adjusted for on-balance sheet assets 

that are subject to deduction from Tier 1 capital, predominantly goodwill and other intangible assets. 

(b)  For each of the risk-based capital ratios, the capital adequacy of the Firm and its IDI subsidiaries is evaluated against the lower of the two ratios as 

calculated under Basel III approaches (Standardized or Advanced). 

(c)  The Tier 1 leverage ratio is not a risk-based measure of capital. 
(d)  The prior period amounts have been revised to conform with the current period presentation. 

December 31, 2018

December 31, 2017

Basel III Advanced Fully Phased-In

Basel III Advanced Transitional

(in millions, except ratios)

Total leverage exposure(a)

SLR(a)

JPMorgan 
Chase & Co.

JPMorgan 
Chase Bank, N.A.

Chase Bank 
USA, N.A.

JPMorgan 
Chase & Co.

JPMorgan 
Chase Bank, N.A.

Chase Bank 
USA, N.A.

3,269,988

$

2,813,396

$

177,328

$

3,204,463

$

2,775,041

$

182,803

6.4%

6.7%

13.4%

6.5%

6.6%

11.8%

(a)  Effective January 1, 2018, the SLR was fully phased-in under Basel III. The December 31, 2017 amounts were calculated under the Basel III Transitional 

rules.

270

JPMorgan Chase & Co./2018 Form 10-K

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Note 27 – Off–balance sheet lending-related 
financial instruments, guarantees, and 
other commitments

JPMorgan Chase provides lending-related financial 
instruments (e.g., commitments and guarantees) to address 
the financing needs of its customers and clients. The 
contractual amount of these financial instruments 
represents the maximum possible credit risk to the Firm 
should the customer or client draw upon the commitment 
or the Firm be required to fulfill its obligation under the 
guarantee, and should the customer or client subsequently 
fail to perform according to the terms of the contract. Most 
of these commitments and guarantees are refinanced, 
extended, cancelled, or expire without being drawn or a 
default occurring. As a result, the total contractual amount 
of these instruments is not, in the Firm’s view, 
representative of its expected future credit exposure or 
funding requirements. 

To provide for probable credit losses inherent in wholesale 
and certain consumer lending-commitments, an allowance 
for credit losses on lending-related commitments is 
maintained. Refer to Note 13 for further information 
regarding the allowance for credit losses on lending-related 
commitments. The following table summarizes the 
contractual amounts and carrying values of off-balance 
sheet lending-related financial instruments, guarantees and 
other commitments at December 31, 2018 and 2017. The 
amounts in the table below for credit card and home equity 
lending-related commitments represent the total available 
credit for these products. The Firm has not experienced, 
and does not anticipate, that all available lines of credit for 
these products will be utilized at the same time. The Firm 
can reduce or cancel credit card lines of credit by providing 
the borrower notice or, in some cases as permitted by law, 
without notice. In addition, the Firm typically closes credit 
card lines when the borrower is 60 days or more past due. 
The Firm may reduce or close HELOCs when there are 
significant decreases in the value of the underlying 
property, or when there has been a demonstrable decline in 
the creditworthiness of the borrower. 

JPMorgan Chase & Co./2018 Form 10-K

271

Notes to consolidated financial statements

Off–balance sheet lending-related financial instruments, guarantees and other commitments

Expires in
1 year or
less

Expires
after
1 year
through
3 years

Contractual amount

2018

Expires
after
3 years
through
5 years

Expires
after 5
years

2017

Carrying value(i)
2017
2018

Total

Total

$

796 $

1,095 $

1,813 $ 17,197 $

20,901

$ 20,360

$

12 $

12

5,469

6,954

10,580

23,799

605,379

629,178

—

878

566

—

78

102

12

101

425

2,539

1,993

17,735

—

—

—

2,539

1,993

17,735

5,481

8,011

11,673

46,066

605,379

651,445

5,736

9,255

13,202

48,553

572,831

621,384

—

2

19

33

—

33

—

2

19

33

—

33

By remaining maturity at December 31, 
(in millions)

Lending-related

Consumer, excluding credit card:

Home equity
Residential mortgage(a)
Auto

Consumer & Business Banking

Total consumer, excluding credit card

Credit card
Total consumer(b)
Wholesale:

Other unfunded commitments to extend credit(c)

62,384

123,751

154,177

11,178

351,490

331,160

852

840

Standby letters of credit and other financial 

guarantees(c)

Other letters of credit(c)

Total wholesale(d)
Total lending-related

Other guarantees and commitments

Securities lending indemnification agreements and 

guarantees(e)

14,408

11,462

5,248

2,380

2,608

177

40

—

33,498

2,825

35,226

3,712

521

3

636

3

79,400

135,390

159,465

13,558

387,813

370,098

1,376

1,479

$ 708,578 $ 137,929 $ 161,458 $ 31,293 $ 1,039,258

$ 991,482

$ 1,409 $ 1,512

Derivatives qualifying as guarantees

2,099

299

12,614

40,259

55,271

57,174

367

$ 186,077 $

— $

— $

— $ 186,077

$ 179,490

$

— $

Unsettled resale and securities borrowed

agreements

Unsettled repurchase and securities loaned

agreements

Loan sale and securitization-related

indemnifications:

Mortgage repurchase liability

Loans sold with recourse

Exchange & clearing house guarantees and 

commitments(f)(g)

Other guarantees and commitments (g)(h)

102,008

57,732

NA

NA

58,960

3,874

—

—

NA

NA

—

542

—

—

NA

NA

—

299

—

—

NA

NA

—

3,468

102,008

76,859

57,732

44,205

NA

1,019

58,960

8,183

NA

1,169

13,871

8,206

—

304

—

—

111

38

—

—

—

89

30

—

(73)

(76)

(a)  Includes certain commitments to purchase loans from correspondents.
(b)  Predominantly all consumer lending-related commitments are in the U.S.
(c)  At December 31, 2018 and 2017, reflected the contractual amount net of risk participations totaling $282 million and $334 million, respectively, for 

other unfunded commitments to extend credit; $10.4 billion and $10.4 billion, respectively, for standby letters of credit and other financial guarantees; 
and $385 million and $405 million, respectively, for other letters of credit. In regulatory filings with the Federal Reserve these commitments are shown 
gross of risk participations.

(d)  Predominantly all wholesale lending-related commitments are in the U.S.
(e)  At December 31, 2018 and 2017, collateral held by the Firm in support of securities lending indemnification agreements was $195.6 billion and $188.7 

billion, respectively. Securities lending collateral primarily consists of cash and securities issued by governments that are members of G7 and U.S. 
government agencies.  

(f)  At December 31, 2018, includes guarantees to the Fixed Income Clearing Corporation under the sponsored member repo program and commitments and 
guarantees associated with the Firm’s membership in certain clearing houses. At December 31, 2017 includes commitments and guarantees associated 
with the Firm’s membership in certain clearing houses. 

(g)  Certain guarantees and commitments associated with the Firm’s membership in clearing houses previously disclosed in “other guarantees and 

commitments” are now disclosed in “Exchange and clearing house guarantees and commitments”. Prior period amounts have been revised to conform 
with the current period presentation. 

(h)  At December 31, 2018 and 2017, primarily includes letters of credit hedged by derivative transactions and managed on a market risk basis, and unfunded 

commitments related to institutional lending. Additionally, includes unfunded commitments predominantly related to certain tax-oriented equity 
investments.

(i)  For lending-related products, the carrying value represents the allowance for lending-related commitments and the guarantee liability; for derivative-

related products, the carrying value represents the fair value.

272

JPMorgan Chase & Co./2018 Form 10-K

Other unfunded commitments to extend credit 
Other unfunded commitments to extend credit generally 
consist of commitments for working capital and general 
corporate purposes, extensions of credit to support 
commercial paper facilities and bond financings in the event 
that those obligations cannot be remarketed to new 
investors, as well as committed liquidity facilities to clearing 
organizations. The Firm also issues commitments under 
multipurpose facilities which could be drawn upon in 
several forms, including the issuance of a standby letter of 
credit. 

The Firm acts as a settlement and custody bank in the U.S. 
tri-party repurchase transaction market. In its role as 
settlement and custody bank, the Firm in part is exposed to 
the intra-day credit risk of its cash borrower clients, usually 
broker-dealers. This exposure arises under secured 
clearance advance facilities that the Firm extended to its 
clients (i.e. cash borrowers); these facilities contractually 
limit the Firm’s intra-day credit risk to the facility amount 
and must be repaid by the end of the day. As of 
December 31, 2017, the secured clearance advance facility 
maximum outstanding commitment amount was $1.5 
billion. As of December 31, 2018 the Firm no longer offers 
such arrangements to its clients. 

Guarantees 
U.S. GAAP requires that a guarantor recognize, at the 
inception of a guarantee, a liability in an amount equal to 
the fair value of the obligation undertaken in issuing the 
guarantee. U.S. GAAP defines a guarantee as a contract that 
contingently requires the guarantor to pay a guaranteed 
party based upon: (a) changes in an underlying asset, 
liability or equity security of the guaranteed party; or (b) a 
third party’s failure to perform under a specified 
agreement. The Firm considers the following off–balance 
sheet arrangements to be guarantees under U.S. GAAP: 
standby letters of credit and other financial guarantees, 
securities lending indemnifications, certain indemnification 

agreements included within third-party contractual 
arrangements, certain derivative contracts and the 
guarantees under the sponsored member repo program. 

As required by U.S. GAAP, the Firm initially records 
guarantees at the inception date fair value of the obligation 
assumed (e.g., the amount of consideration received or the 
net present value of the premium receivable). For certain 
types of guarantees, the Firm records this fair value amount 
in other liabilities with an offsetting entry recorded in cash 
(for premiums received), or other assets (for premiums 
receivable). Any premium receivable recorded in other 
assets is reduced as cash is received under the contract, and 
the fair value of the liability recorded at inception is 
amortized into income as lending and deposit-related fees 
over the life of the guarantee contract. For indemnifications 
provided in sales agreements, a portion of the sale 
proceeds is allocated to the guarantee, which adjusts the 
gain or loss that would otherwise result from the 
transaction. For these indemnifications, the initial liability is 
amortized to income as the Firm’s risk is reduced (i.e., over 
time or when the indemnification expires). Any contingent 
liability that exists as a result of issuing the guarantee or 
indemnification is recognized when it becomes probable 
and reasonably estimable. The contingent portion of the 
liability is not recognized if the estimated amount is less 
than the carrying amount of the liability recognized at 
inception (adjusted for any amortization). The contractual 
amount and carrying value of guarantees and 
indemnifications are included in the table on page 272. For 
additional information on the guarantees, see below. 

Standby letters of credit and other financial guarantees 
Standby letters of credit and other financial guarantees are 
conditional lending commitments issued by the Firm to 
guarantee the performance of a client or customer to a 
third party under certain arrangements, such as 
commercial paper facilities, bond financings, acquisition 
financings, trade and similar transactions. 

The following table summarizes the contractual amount and carrying value of standby letters of credit and other financial 
guarantees and other letters of credit arrangements as of December 31, 2018 and 2017.

Standby letters of credit, other financial guarantees and other letters of credit

December 31,
(in millions)

Investment-grade(a)

Noninvestment-grade(a)

Total contractual amount

Allowance for lending-related commitments

Guarantee liability

Total carrying value

Commitments with collateral

2018

2017

Standby letters of credit and 
other financial guarantees

Other letters 
of credit

Standby letters of credit and 
other financial guarantees

Other letters 
of credit

$

$

$

$

$

26,420

7,078

33,498

167

354

521

17,400

$

$

$

$

$

2,079

746

2,825

3

—

3

583

$

$

$

$

$

28,492

6,734

35,226

192

444

636

17,421

$

$

$

$

$

(a)  The ratings scale is based on the Firm’s internal ratings which generally correspond to ratings as defined by S&P and Moody’s.

JPMorgan Chase & Co./2018 Form 10-K

2,646

1,066

3,712

3

—

3

878

273

Notes to consolidated financial statements

Securities lending indemnifications 
Through the Firm’s securities lending program, 
counterparties’ securities, via custodial and non-custodial 
arrangements, may be lent to third parties. As part of this 
program, the Firm provides an indemnification in the 
lending agreements which protects the lender against the 
failure of the borrower to return the lent securities. To 
minimize its liability under these indemnification 
agreements, the Firm obtains cash or other highly liquid 
collateral with a market value exceeding 100% of the value 
of the securities on loan from the borrower. Collateral is 
marked to market daily to help assure that collateralization 
is adequate. Additional collateral is called from the 
borrower if a shortfall exists, or collateral may be released 
to the borrower in the event of overcollateralization. If a 
borrower defaults, the Firm would use the collateral held to 
purchase replacement securities in the market or to credit 
the lending client or counterparty with the cash equivalent 
thereof. 

Derivatives qualifying as guarantees 
The Firm transacts certain derivative contracts that have 
the characteristics of a guarantee under U.S. GAAP. These 
contracts include written put options that require the Firm 
to purchase assets upon exercise by the option holder at a 
specified price by a specified date in the future. The Firm 
may enter into written put option contracts in order to meet 
client needs, or for other trading purposes. The terms of 
written put options are typically five years or less. 

Derivatives deemed to be guarantees also includes stable 
value contracts, commonly referred to as “stable value 
products”, that require the Firm to make a payment of the 
difference between the market value and the book value of 
a counterparty’s reference portfolio of assets in the event 
that market value is less than book value and certain other 
conditions have been met. Stable value products are 
transacted in order to allow investors to realize investment 
returns with less volatility than an unprotected portfolio. 
These contracts are typically longer-term or may have no 
stated maturity, but allow the Firm to elect to terminate the 
contract under certain conditions. 

The notional value of derivatives guarantees  generally 
represents the Firm’s maximum exposure. However, 
exposure to certain stable value products is contractually 
limited to a substantially lower percentage of the notional 
amount. 

The fair value of derivative guarantees reflects the 
probability, in the Firm’s view, of whether the Firm will be 
required to perform under the contract. The Firm reduces 
exposures to these contracts by entering into offsetting 
transactions, or by entering into contracts that hedge the 
market risk related to the derivative guarantees. 

The following table summarizes the derivatives qualifying as 
guarantees as of December 31, 2018 and 2017.

(in millions)

Notional amounts

Derivative guarantees

Stable value contracts with

contractually limited exposure

Maximum exposure of stable

value contracts with
contractually limited exposure

Fair value

Derivative payables

Derivative receivables

December 31,
2018

December 31,
2017

$

55,271

$

57,174

28,637

29,104

2,963

3,053

367

—

304

—

In addition to derivative contracts that meet the 
characteristics of a guarantee, the Firm is both a purchaser 
and seller of credit protection in the credit derivatives 
market. For a further discussion of credit derivatives, refer 
to Note 5.

Unsettled securities financing agreements 
In the normal course of business, the Firm enters into resale 
and securities borrowed agreements. At settlement, these 
commitments result in the Firm advancing cash to and 
receiving securities collateral from the counterparty. The 
Firm also enters into repurchase and securities loaned 
agreements. At settlement, these commitments result in the 
Firm receiving cash from and providing securities collateral 
to the counterparty. Such agreements settle at a future 
date. These agreements generally do not meet the 
definition of a derivative, and therefore, are not recorded 
on the Consolidated balance sheets until settlement date. 
These agreements predominantly have regular-way 
settlement terms. For a further discussion of securities 
financing agreements, refer to Note 11. 

Loan sales- and securitization-related indemnifications 
Mortgage repurchase liability 
In connection with the Firm’s mortgage loan sale and 
securitization activities with GSEs the Firm has made 
representations and warranties that the loans sold meet 
certain requirements, and that may require the Firm to 
repurchase mortgage loans and/or indemnify the loan 
purchaser if such representations and warranties are 
breached by the Firm. Further, although the Firm’s 
securitizations are predominantly nonrecourse, the Firm 
does provide recourse servicing in certain limited cases 
where it agrees to share credit risk with the owner of the 
mortgage loans. To the extent that repurchase demands 
that are received relate to loans that the Firm purchased 
from third parties that remain viable, the Firm typically will 
have the right to seek a recovery of related repurchase 
losses from the third party. Generally, the maximum amount 
of future payments the Firm would be required to make for 
breaches of these representations and warranties would be 
equal to the unpaid principal balance of such loans that are 
deemed to have defects that were sold to purchasers 
(including securitization-related SPEs) plus, in certain 
circumstances, accrued interest on such loans and certain 
expenses. 

274

JPMorgan Chase & Co./2018 Form 10-K

Private label securitizations
The liability related to repurchase demands associated with 
private label securitizations is separately evaluated by the 
Firm in establishing its litigation reserves. 

For additional information regarding litigation, refer to Note 
29.

Loans sold with recourse 
The Firm provides servicing for mortgages and certain 
commercial lending products on both a recourse and 
nonrecourse basis. In nonrecourse servicing, the principal 
credit risk to the Firm is the cost of temporary servicing 
advances of funds (i.e., normal servicing advances). In 
recourse servicing, the servicer agrees to share credit risk 
with the owner of the mortgage loans, such as Fannie Mae 
or Freddie Mac or a private investor, insurer or guarantor. 
Losses on recourse servicing predominantly occur when 
foreclosure sales proceeds of the property underlying a 
defaulted loan are less than the sum of the outstanding 
principal balance, plus accrued interest on the loan and the 
cost of holding and disposing of the underlying property. 
The Firm’s securitizations are predominantly nonrecourse, 
thereby effectively transferring the risk of future credit 
losses to the purchaser of the mortgage-backed securities 
issued by the trust. At December 31, 2018 and 2017, the 
unpaid principal balance of loans sold with recourse totaled 
$1.0 billion and $1.2 billion, respectively. The carrying 
value of the related liability that the Firm has recorded in 
accounts payable and other liabilities on the Consolidated 
balance sheets, which is representative of the Firm’s view of 
the likelihood it will have to perform under its recourse 
obligations, was $30 million and $38 million at 
December 31, 2018 and 2017, respectively. 

Other off-balance sheet arrangements 
Indemnification agreements – general 
In connection with issuing securities to investors outside the 
U.S., the Firm may agree to pay additional amounts to the 
holders of the securities in the event that, due to a change 
in tax law, certain types of withholding taxes are imposed 
on payments on the securities. The terms of the securities 
may also give the Firm the right to redeem the securities if 
such additional amounts are payable. The Firm may also 
enter into indemnification clauses in connection with the 
licensing of software to clients (“software licensees”) or 
when it sells a business or assets to a third party (“third-
party purchasers”), pursuant to which it indemnifies 
software licensees for claims of liability or damages that 
may occur subsequent to the licensing of the software, or 
third-party purchasers for losses they may incur due to 
actions taken by the Firm prior to the sale of the business or 
assets. It is difficult to estimate the Firm’s maximum 
exposure under these indemnification arrangements, since 
this would require an assessment of future changes in tax 
law and future claims that may be made against the Firm 
that have not yet occurred. However, based on historical 
experience, management expects the risk of loss to be 
remote. 

Card charge-backs  
Under the rules of Visa USA, Inc., and MasterCard 
International, JPMorgan Chase Bank, N.A., is primarily liable 
for the amount of each processed card sales transaction 
that is the subject of a dispute between a cardmember and 
a merchant. If a dispute is resolved in the cardmember’s 
favor, Merchant Services will (through the cardmember’s 
issuing bank) credit or refund the amount to the 
cardmember and will charge back the transaction to the 
merchant. If Merchant Services is unable to collect the 
amount from the merchant, Merchant Services will bear the 
loss for the amount credited or refunded to the 
cardmember. Merchant Services mitigates this risk by 
withholding future settlements, retaining cash reserve 
accounts or by obtaining other collateral. However, in the 
unlikely event that: (1) a merchant ceases operations and is 
unable to deliver products, services or a refund; (2) 
Merchant Services does not have sufficient collateral from 
the merchant to provide cardmember refunds; and (3) 
Merchant Services does not have sufficient financial 
resources to provide cardmember refunds, JPMorgan Chase 
Bank, N.A., would recognize the loss. 

Merchant Services incurred aggregate losses of $30 million, 
$28 million, and $85 million on $1,366.1 billion, $1,191.7 
billion, and $1,063.4 billion of aggregate volume processed 
for the years ended December 31, 2018, 2017 and 2016, 
respectively. Incurred losses from merchant charge-backs 
are charged to other expense, with the offset recorded in a 
valuation allowance against accrued interest and accounts 
receivable on the Consolidated balance sheets. The carrying 
value of the valuation allowance was $23 million and $7 
million at December 31, 2018 and 2017, respectively, 
which the Firm believes, based on historical experience and 
the collateral held by Merchant Services of $144 million 
and $141 million at December 31, 2018 and 2017, 
respectively, is representative of the payment or 
performance risk to the Firm related to charge-backs. 

Clearing Services – Client Credit Risk 
The Firm provides clearing services for clients by entering 
into securities purchases and sales and derivative contracts 
with CCPs, including ETDs such as futures and options, as 
well as OTC-cleared derivative contracts. As a clearing 
member, the Firm stands behind the performance of its 
clients, collects cash and securities collateral (margin) as 
well as any settlement amounts due from or to clients, and 
remits them to the relevant CCP or client in whole or part. 
There are two types of margin: variation margin is posted 
on a daily basis based on the value of clients’ derivative 
contracts and initial margin is posted at inception of a 
derivative contract, generally on the basis of the potential 
changes in the variation margin requirement for the 
contract. 

As a clearing member, the Firm is exposed to the risk of 
nonperformance by its clients, but is not liable to clients for 
the performance of the CCPs. Where possible, the Firm 
seeks to mitigate its risk to the client through the collection 
of appropriate amounts of margin at inception and 
throughout the life of the transactions. The Firm can also 
cease providing clearing services if clients do not adhere to 

JPMorgan Chase & Co./2018 Form 10-K

275

Sponsored Member Repo Program 
In 2018 the Firm commenced the sponsored member repo 
program, wherein the Firm acts as a sponsoring member to 
clear eligible overnight resale and repurchase agreements 
through the Government Securities Division of the Fixed 
Income Clearing Corporation (“FICC”) on behalf of clients 
that become sponsored members under the FICC’s rules. 
The Firm also guarantees to the FICC the prompt and full 
payment and performance of its sponsored member clients’ 
respective obligations under the FICC’s rules. The Firm 
minimizes its liability under these overnight guarantees by 
obtaining a security interest in the cash or high quality 
securities collateral that the clients place with the clearing 
house therefore the Firm expects the risk of loss to be 
remote. The Firm’s maximum possible exposure, without 
taking into consideration the associated collateral, is 
included in the Exchange & clearing house guarantees and 
commitments line on page 272. For additional information 
on credit risk mitigation practices on resale agreements and 
the types of collateral pledged under repurchase 
agreements, refer to Note 11.

Guarantees of subsidiaries 
In the normal course of business, the Parent Company may 
provide counterparties with guarantees of certain of the 
trading and other obligations of its subsidiaries on a 
contract-by-contract basis, as negotiated with the Firm’s 
counterparties. The obligations of the subsidiaries are 
included on the Firm’s Consolidated balance sheets or are 
reflected as off-balance sheet commitments; therefore, the 
Parent Company has not recognized a separate liability for 
these guarantees. The Firm believes that the occurrence of 
any event that would trigger payments by the Parent 
Company under these guarantees is remote. 

The Parent Company has guaranteed certain long-term debt 
and structured notes of its subsidiaries, including JPMorgan 
Chase Financial Company LLC (“JPMFC”), a 100%-owned 
finance subsidiary. All securities issued by JPMFC are fully 
and unconditionally guaranteed by the Parent Company. 
These guarantees, which rank on a parity with the Firm’s 
unsecured and unsubordinated indebtedness, are not 
included in the table on page 272 of this Note. For 
additional information, refer to Note 19.

Notes to consolidated financial statements

their obligations under the clearing agreement. In the event 
of nonperformance by a client, the Firm would close out the 
client’s positions and access available margin. The CCP 
would utilize any margin it holds to make itself whole, with 
any remaining shortfalls required to be paid by the Firm as 
a clearing member. 

The Firm reflects its exposure to nonperformance risk of the 
client through the recognition of margin receivables from 
clients and margin payables to CCPs; the clients’ underlying 
securities or derivative contracts are not reflected in the 
Firm’s Consolidated Financial Statements. 

It is difficult to estimate the Firm’s maximum possible 
exposure through its role as a clearing member, as this 
would require an assessment of transactions that clients 
may execute in the future. However, based upon historical 
experience, and the credit risk mitigants available to the 
Firm, management believes it is unlikely that the Firm will 
have to make any material payments under these 
arrangements and the risk of loss is expected to be remote. 

For information on the derivatives that the Firm executes 
for its own account and records in its Consolidated Financial 
Statements, refer to Note 5.

Exchange & Clearing House Memberships 
The Firm is a member of several securities and derivative 
exchanges and clearing houses, both in the U.S. and other 
countries, and it provides clearing services to its clients. 
Membership in some of these organizations requires the 
Firm to pay a pro rata share of the losses incurred by the 
organization as a result of the default of another member. 
Such obligations vary with different organizations. These 
obligations may be limited to the amount (or a multiple of 
the amount) of the Firm’s contribution to the guarantee 
fund maintained by a clearing house or exchange as part of 
the resources available to cover any losses in the event of a 
member default. Alternatively, these obligations may also 
include a pro rata share of the residual losses after applying 
the guarantee fund. Additionally, certain clearing houses 
require the Firm as a member to pay a pro rata share of 
losses that may result from the clearing house’s investment 
of guarantee fund contributions and initial margin, 
unrelated to and independent of the default of another 
member. Generally a payment would only be required 
should such losses exceed the resources of the clearing 
house or exchange that are contractually required to absorb 
the losses in the first instance. In certain cases, it is difficult 
to estimate the Firm’s maximum possible exposure under 
these membership agreements, since this would require an 
assessment of future claims that may be made against the 
Firm that have not yet occurred. However, based on 
historical experience, management expects the risk of loss 
to the Firm to be remote. Where the Firm’s maximum 
possible exposure can be estimated, the amount is disclosed 
in the table on page 272, in the Exchange & clearing house 
guarantees and commitments line.  

276

JPMorgan Chase & Co./2018 Form 10-K

Note 28 – Commitments, pledged assets and 
collateral
Lease commitments 
At December 31, 2018, JPMorgan Chase and its 
subsidiaries were obligated under a number of 
noncancelable operating leases for premises and equipment 
used primarily for banking purposes. Certain leases contain 
renewal options or escalation clauses providing for 
increased rental payments based on maintenance, utility 
and tax increases, or they require the Firm to perform 
restoration work on leased premises. No lease agreement 
imposes restrictions on the Firm’s ability to pay dividends, 
engage in debt or equity financing transactions or enter into 
further lease agreements. 

The following table presents required future minimum 
rental payments under operating leases with noncancelable 
lease terms that expire after December 31, 2018.

Year ended December 31, (in millions)

2019

2020

2021

2022

2023

After 2023

Total minimum payments required

Less: Sublease rentals under noncancelable subleases

Net minimum payments required

Total rental expense was as follows. 

1,561

1,520

1,320

1,138

973

4,480

10,992

(825)

$

10,167

Pledged assets 
The Firm may pledge financial assets that it owns to 
maintain potential borrowing capacity at discount windows 
with Federal Reserve banks, various other central banks and 
FHLBs. Additionally, pledged assets are used for other 
purposes, including to collateralize repurchase and other 
securities financing agreements, to cover short sales and to 
collateralize derivative contracts and deposits. Certain of 
these pledged assets may be sold or repledged or otherwise 
used by the secured parties and are parenthetically 
identified on the Consolidated balance sheets as assets 
pledged. 
The following table presents the Firm’s pledged assets.

December 31, (in billions)

2018

2017

Assets that may be sold or repledged or
otherwise used by secured parties

Assets that may not be sold or repledged or
otherwise used by secured parties

Assets pledged at Federal Reserve banks and
FHLBs

Total assets pledged

$ 104.0

$ 135.8

83.7

68.1

475.3

493.7

$ 663.0

$ 697.6

Total assets pledged do not include assets of consolidated 
VIEs; these assets are used to settle the liabilities of those 
entities. Refer to Note 14 for additional information on 
assets and liabilities of consolidated VIEs. For additional 
information on the Firm’s securities financing activities, 
refer to Note 11. For additional information on the Firm’s 
long-term debt, refer to Note 19. The significant 
components of the Firm’s pledged assets were as follows. 

Year ended December 31,
(in millions)

Gross rental expense

Sublease rental income

Net rental expense

2018

2017

2016

$

$

1,881

$

1,853

$

1,860

(239)

(251)

(241)

1,642

$

1,602

$

1,619

December 31, (in billions)

Investment securities

Loans

Trading assets and other

Total assets pledged

2018

2017

$

59.5

$

86.2

440.1

163.4

437.7

173.7

$ 663.0

$ 697.6

Collateral 
The Firm accepts financial assets as collateral that it is 
permitted to sell or repledge, deliver or otherwise use. This 
collateral is generally obtained under resale and other 
securities financing agreements, customer margin loans and 
derivative contracts. Collateral is generally used under 
repurchase and other securities financing agreements, to 
cover short sales and to collateralize derivative contracts and 
deposits. 
The following table presents the fair value of collateral 
accepted. 

December 31, (in billions)

2018

2017

Collateral permitted to be sold or repledged,
delivered, or otherwise used
Collateral sold, repledged, delivered or
otherwise used

$ 1,245.3

$ 968.8

998.3

771.0

Certain prior period amounts for both collateral and pledged 
assets (including the corresponding pledged assets 
parenthetical disclosure for trading assets and other assets on 
the Consolidated balance sheets) have been revised to 
conform with the current period presentation. 

JPMorgan Chase & Co./2018 Form 10-K

277

Notes to consolidated financial statements

Note 29 – Litigation
Contingencies 
As of December 31, 2018, the Firm and its subsidiaries and 
affiliates are defendants or putative defendants in 
numerous legal proceedings, including private, civil 
litigations and regulatory/government investigations. The 
litigations range from individual actions involving a single 
plaintiff to class action lawsuits with potentially millions of 
class members. Investigations involve both formal and 
informal proceedings, by both governmental agencies and 
self-regulatory organizations. These legal proceedings are 
at varying stages of adjudication, arbitration or 
investigation, and involve each of the Firm’s lines of 
business and geographies and a wide variety of claims 
(including common law tort and contract claims and 
statutory antitrust, securities and consumer protection 
claims), some of which present novel legal theories.

The Firm believes the estimate of the aggregate range of 
reasonably possible losses, in excess of reserves 
established, for its legal proceedings is from $0 to 
approximately $1.5 billion at December 31, 2018. This 
estimated aggregate range of reasonably possible losses 
was based upon currently available information for those 
proceedings in which the Firm believes that an estimate of 
reasonably possible loss can be made. For certain matters, 
the Firm does not believe that such an estimate can be 
made, as of that date. The Firm’s estimate of the aggregate 
range of reasonably possible losses involves significant 
judgment, given:

• 

• 

• 

• 

the number, variety and varying stages of the 
proceedings, including the fact that many are in 
preliminary stages, 

the existence in many such proceedings of multiple 
defendants, including the Firm, whose share of liability 
(if any) has yet to be determined, 

the numerous yet-unresolved issues in many of the 
proceedings, including issues regarding class 
certification and the scope of many of the claims, and 

the attendant uncertainty of the various potential 
outcomes of such proceedings, including where the Firm 
has made assumptions concerning future rulings by the 
court or other adjudicator, or about the behavior or 
incentives of adverse parties or regulatory authorities, 
and those assumptions prove to be incorrect.

In addition, the outcome of a particular proceeding may be 
a result which the Firm did not take into account in its 
estimate because the Firm had deemed the likelihood of 
that outcome to be remote. Accordingly, the Firm’s estimate 
of the aggregate range of reasonably possible losses will 
change from time to time, and actual losses may vary 
significantly.

Set forth below are descriptions of the Firm’s material legal 
proceedings.

American Depositary Receipts Pre-Release Inquiry. In 
December 2018, JPMorgan Chase Bank, N.A. reached a 
settlement with the U.S. Securities and Exchange 
Commission regarding its inquiry into activity relating to 
pre-released American Depositary Receipts. 

Foreign Exchange Investigations and Litigation. The Firm 
previously reported settlements with certain government 
authorities relating to its foreign exchange (“FX”) sales and 
trading activities and controls related to those activities. FX-
related investigations and inquiries by government 
authorities, including competition authorities, are ongoing, 
and the Firm is cooperating with and working to resolve 
those matters. In May 2015, the Firm pleaded guilty to a 
single violation of federal antitrust law. In January 2017, 
the Firm was sentenced, with judgment entered thereafter 
and a term of probation ending in January 2020. The 
Department of Labor has granted the Firm a five-year 
exemption of disqualification that allows the Firm and its 
affiliates to continue to rely on the Qualified Professional 
Asset Manager exemption under the Employee Retirement 
Income Security Act (“ERISA”) until January 2023. The Firm 
will need to reapply in due course for a further exemption 
to cover the remainder of the ten-year disqualification 
period. Separately, in February 2017 the South Africa 
Competition Commission referred its FX investigation of the 
Firm and other banks to the South Africa Competition 
Tribunal, which is conducting civil proceedings concerning 
that matter.

The Firm is also one of a number of foreign exchange 
dealers named as defendants in a class action filed in the 
United States District Court for the Southern District of New 
York by U.S.-based plaintiffs, principally alleging violations 
of federal antitrust laws based on an alleged conspiracy to 
manipulate foreign exchange rates (the “U.S. class action”). 
In January 2015, the Firm entered into a settlement 
agreement in the U.S. class action. Following this 
settlement, a number of additional putative class actions 
were filed seeking damages for persons who transacted FX 
futures and options on futures (the “exchanged-based 
actions”), consumers who purchased foreign currencies at 
allegedly inflated rates (the “consumer action”), 
participants or beneficiaries of qualified ERISA plans (the 
“ERISA actions”), and purported indirect purchasers of FX 
instruments (the “indirect purchaser action”). Since then, 
the Firm has entered into a revised settlement agreement to 
resolve the consolidated U.S. class action, including the 
exchange-based actions. The Court granted final approval of 
that settlement agreement in August 2018. Certain 
members of the settlement class filed requests to the Court 
to be excluded from the class, and certain of them filed a 
complaint against the Firm and a number of other foreign 
exchange dealers in November 2018 (the “opt-out action”). 

278

JPMorgan Chase & Co./2018 Form 10-K

The District Court has dismissed one of the ERISA actions, 
and the United States Court of Appeals for the Second 
Circuit affirmed that dismissal in July 2018. The second 
ERISA action was voluntarily dismissed with prejudice in 
November 2018. The indirect purchaser action, the 
consumer action and the opt-out action remain pending in 
the District Court.

General Motors Litigation. JPMorgan Chase Bank, N.A. 
participated in, and was the Administrative Agent on behalf 
of a syndicate of lenders on, a $1.5 billion syndicated Term 
Loan facility (“Term Loan”) for General Motors Corporation 
(“GM”). In July 2009, in connection with the GM bankruptcy 
proceedings, the Official Committee of Unsecured Creditors 
of Motors Liquidation Company (“Creditors Committee”) 
filed a lawsuit against JPMorgan Chase Bank, N.A., in its 
individual capacity and as Administrative Agent for other 
lenders on the Term Loan, seeking to hold the underlying 
lien invalid based on the filing of a UCC-3 termination 
statement relating to the Term Loan. In January 2015, 
following several court proceedings, the United States Court 
of Appeals for the Second Circuit reversed the Bankruptcy 
Court’s dismissal of the Creditors Committee’s claim and 
remanded the case to the Bankruptcy Court with 
instructions to enter partial summary judgment for the 
Creditors Committee as to the termination statement. The 
proceedings in the Bankruptcy Court thereafter continued 
with respect to, among other things, additional defenses 
asserted by JPMorgan Chase Bank, N.A. and the value of 
additional collateral on the Term Loan that was unaffected 
by the filing of the termination statement at issue. In 
addition, certain Term Loan lenders filed cross-claims in the 
Bankruptcy Court against JPMorgan Chase Bank, N.A. 
seeking indemnification and asserting various claims. In 
January 2019, the parties reached an agreement in 
principle to fully resolve the litigation, including the cross-
claims filed against the Firm. The agreement is subject to 
definitive documentation and court approval, and is not 
expected to have any material impact on the Firm. The 
Bankruptcy Court has stayed all deadlines in the action to 
allow the parties to finalize the settlement agreement for 
submission to the Bankruptcy Court.

Interchange Litigation. A group of merchants and retail 
associations filed a series of class action complaints alleging 
that Visa and Mastercard, as well as certain banks, 
conspired to set the price of credit and debit card 
interchange fees and enacted respective rules in violation of 
antitrust laws. The parties settled the cases for a cash 
payment, a temporary reduction of credit card interchange, 
and modifications to certain credit card network rules. In 
December 2013, the District Court granted final approval of 
the settlement.

A number of merchants appealed the settlement to the 
United States Court of Appeals for the Second Circuit, 
which, in June 2016, vacated the District Court’s 
certification of the class action and reversed the approval of 
the class settlement. In March 2017, the U.S. Supreme 
Court declined petitions seeking review of the decision of 

the Court of Appeals. The case was remanded to the District 
Court for further proceedings consistent with the appellate 
decision. The original class action was divided into two 
separate actions, one seeking primarily monetary relief and 
the other seeking primarily injunctive relief. In September 
2018, the parties to the class action seeking monetary 
relief finalized an agreement which amends and supersedes 
the prior settlement agreement, and the plaintiffs filed a 
motion seeking preliminary approval of the modified 
settlement. This settlement provides for the defendants to 
contribute an additional $900 million to the approximately 
$5.3 billion currently held in escrow from the original 
settlement. In January 2019, the amended agreement was 
preliminarily approved by the District Court, and formal 
notice of the class settlement will proceed in accordance 
with the District Court’s order. $600 million of the 
additional amount will be funded from the litigation escrow 
account established under the Visa defendants’ 
Retrospective Responsibility Plan, and $300 million will be 
paid by Mastercard and certain banks in accordance with an 
agreement among themselves regarding their respective 
shares. In June 2018, Visa deposited an additional $600 
million into its litigation escrow account, which in turn led 
to a corresponding change in the conversion rate of Visa 
Class B to Class A shares. Of the Mastercard-related portion, 
the Firm’s share is approximately $36 million. The class 
action seeking primarily injunctive relief continues 
separately.

In addition, certain merchants have filed individual actions 
raising similar allegations against Visa and Mastercard, as 
well as against the Firm and other banks, and those actions 
are proceeding.

LIBOR and Other Benchmark Rate Investigations and 
Litigation. JPMorgan Chase has received subpoenas and 
requests for documents and, in some cases, interviews, 
from federal and state agencies and entities, including the 
U.S. Commodity Futures Trading Commission and various 
state attorneys general, as well as the European 
Commission (“EC”), the Swiss Competition Commission 
(“ComCo”) and other regulatory authorities and banking 
associations around the world relating primarily to the 
process by which interest rates were submitted to the 
British Bankers Association (“BBA”) in connection with the 
setting of the BBA’s London Interbank Offered Rate 
(“LIBOR”) for various currencies, principally in 2007 and 
2008. Some of the inquiries also relate to similar processes 
by which information on rates was submitted to the 
European Banking Federation (“EBF”) in connection with 
the setting of the EBF’s Euro Interbank Offered Rate 
(“EURIBOR”). The Firm continues to cooperate with these 
investigations to the extent that they are ongoing. ComCo’s 
investigation relating to EURIBOR, to which the Firm and 
other banks are subject, continues. In December 2016, the 
EC issued a decision against the Firm and other banks 
finding an infringement of European antitrust rules relating 
to EURIBOR. The Firm has filed an appeal of that decision 

JPMorgan Chase & Co./2018 Form 10-K

279

Notes to consolidated financial statements

with the European General Court, and that appeal is 
pending.

In addition, the Firm has been named as a defendant along 
with other banks in a series of individual and putative class 
actions related to benchmarks filed in various United States 
District Courts, including two putative class actions relating 
to U.S. dollar LIBOR during the period that it was 
administered by ICE Benchmark Administration. These 
actions have been filed, or consolidated for pre-trial 
purposes, in the United States District Court for the 
Southern District of New York. In these actions, plaintiffs 
make varying allegations that in various periods, starting in 
2000 or later, defendants either individually or collectively 
manipulated various benchmark rates by submitting rates 
that were artificially low or high. Plaintiffs allege that they 
transacted in loans, derivatives or other financial 
instruments whose values are affected by changes in these 
rates and assert a variety of claims including antitrust 
claims seeking treble damages. These matters are in various 
stages of litigation.

The Firm has agreed to settle putative class actions related 
to exchange-traded Eurodollar futures contracts, Swiss 
franc LIBOR, EURIBOR, the Singapore Interbank Offered 
Rate, the Singapore Swap Offer Rate and the Australian 
Bank Bill Swap Reference Rate. Those settlements are all 
subject to further documentation and court approval.

In actions related to U.S. dollar LIBOR during the period that 
it was administered by the BBA, the District Court dismissed 
certain claims, including antitrust claims brought by some 
plaintiffs whom the District Court found did not have 
standing to assert such claims, and permitted antitrust 
claims, claims under the Commodity Exchange Act and 
common law claims to proceed. The plaintiffs whose 
antitrust claims were dismissed for lack of standing have 
filed an appeal. In February 2018, as to those actions which 
the Firm has not agreed to settle, the District Court (i) 
granted class certification with respect to certain antitrust 
claims related to bonds and interest rate swaps sold directly 
by the defendants, (ii) denied class certification with 
respect to state common law claims brought by the holders 
of those bonds and swaps and (iii) denied class certification 
with respect to the putative class action related to LIBOR-
based loans held by plaintiff lending institutions.

Municipal Derivatives Litigation. Several civil actions were 
commenced against the Firm relating to certain Jefferson 
County, Alabama (the “County”) warrant underwritings and 
swap transactions. The actions generally alleged that the 
Firm made payments to certain third parties in exchange for 
being chosen to underwrite more than $3.0 billion in 
warrants issued by the County and to act as the 
counterparty for certain swaps executed by the County. The 
County subsequently filed for bankruptcy and in November 
2013, the Bankruptcy Court confirmed a Plan of Adjustment 
pursuant to which the above-described actions against the 
Firm were released and dismissed with prejudice. Certain 
sewer rate payers filed an appeal challenging the 

confirmation of the Plan of Adjustment, and that appeal was 
dismissed by the United States Court of Appeals for the 
Eleventh Circuit. The appellants have filed a petition seeking 
review by the Supreme Court of the United States.

Precious Metals Investigations and Litigation. Various 
authorities, including the Department of Justice’s Criminal 
Division, are conducting investigations relating to trading 
practices in the precious metals markets and related 
conduct. The Firm is responding to and cooperating with 
these investigations. Several putative class action 
complaints have been filed in the United States District 
Court for the Southern District of New York against the Firm 
and certain current and former employees, alleging a 
precious metals futures and options price manipulation 
scheme in violation of the Commodity Exchange Act. The 
Firm is also a defendant in a consolidated action filed in the 
United States District Court for the Southern District of New 
York alleging monopolization of silver futures in violation of 
the Sherman Act.  

Wendel. Since 2012, the French criminal authorities have 
been investigating a series of transactions entered into by 
senior managers of Wendel Investissement (“Wendel”) 
during the period from 2004 through 2007 to restructure 
their shareholdings in Wendel. JPMorgan Chase Bank, N.A., 
Paris branch provided financing for the transactions to a 
number of managers of Wendel in 2007. JPMorgan Chase 
has cooperated with the investigation. The investigating 
judges issued an ordonnance de renvoi in November 2016, 
referring JPMorgan Chase Bank, N.A. to the French tribunal 
correctionnel for alleged complicity in tax fraud. No date for 
trial has been set by the court. The Firm has been 
successful in legal challenges made to the Court of 
Cassation, France’s highest court, with respect to the 
criminal proceedings. In January 2018, the Paris Court of 
Appeal issued a decision cancelling the mise en examen of 
JPMorgan Chase Bank, N.A. The Court of Cassation ruled in 
September 2018 that a mise en examen is a prerequisite for 
an ordonnance de renvoi and remanded the case to the 
Court of Appeal to consider JPMorgan Chase Bank, N.A.’s 
application for the annulment of the ordonnance de renvoi 
referring JPMorgan Chase Bank, N.A. to the French tribunal 
correctionnel. Any further actions in the criminal 
proceedings are stayed pending the outcome of that 
application. In addition, a number of the managers have 
commenced civil proceedings against JPMorgan Chase 
Bank, N.A. The claims are separate, involve different 
allegations and are at various stages of proceedings.

*     *     *

In addition to the various legal proceedings discussed 
above, JPMorgan Chase and its subsidiaries are named as 
defendants or are otherwise involved in a substantial 
number of other legal proceedings. The Firm believes it has 
meritorious defenses to the claims asserted against it in its 
currently outstanding legal proceedings and it intends to 
defend itself vigorously. Additional legal proceedings may 
be initiated from time to time in the future.

280

JPMorgan Chase & Co./2018 Form 10-K

The Firm has established reserves for several hundred of its 
currently outstanding legal proceedings. In accordance with 
the provisions of U.S. GAAP for contingencies, the Firm 
accrues for a litigation-related liability when it is probable 
that such a liability has been incurred and the amount of 
the loss can be reasonably estimated. The Firm evaluates its 
outstanding legal proceedings each quarter to assess its 
litigation reserves, and makes adjustments in such reserves, 
upwards or downward, as appropriate, based on 
management’s best judgment after consultation with 
counsel. During the year ended December 31, 2018, the 
Firm’s legal expense was $72 million, and for the years 
ended December 31, 2017 and 2016, it was a benefit of 
$(35) million and $(317) million, respectively. There is no 
assurance that the Firm’s litigation reserves will not need to 
be adjusted in the future. 

In view of the inherent difficulty of predicting the outcome 
of legal proceedings, particularly where the claimants seek 
very large or indeterminate damages, or where the matters 
present novel legal theories, involve a large number of 
parties or are in early stages of discovery, the Firm cannot 
state with confidence what will be the eventual outcomes of 
the currently pending matters, the timing of their ultimate 
resolution or the eventual losses, fines, penalties or 
consequences related to those matters. JPMorgan Chase 
believes, based upon its current knowledge and after 
consultation with counsel, consideration of the material 
legal proceedings described above and after taking into 
account its current litigation reserves and its estimated 
aggregate range of possible losses, that the other legal 
proceedings currently pending against it should not have a 
material adverse effect on the Firm’s consolidated financial 
condition. The Firm notes, however, that in light of the 
uncertainties involved in such proceedings, there is no 
assurance that the ultimate resolution of these matters will 
not significantly exceed the reserves it has currently 
accrued or that a matter will not have material reputational 
consequences. As a result, the outcome of a particular 
matter may be material to JPMorgan Chase’s operating 
results for a particular period, depending on, among other 
factors, the size of the loss or liability imposed and the level 
of JPMorgan Chase’s income for that period.

JPMorgan Chase & Co./2018 Form 10-K

281

Notes to consolidated financial statements

Note 30 – International operations
The following table presents income statement and balance 
sheet-related information for JPMorgan Chase by major 
international geographic area. The Firm defines 
international activities for purposes of this footnote 
presentation as business transactions that involve clients 
residing outside of the U.S., and the information presented 
below is based predominantly on the domicile of the client, 
the location from which the client relationship is managed, 
or the location of the trading desk. However, many of the 
Firm’s U.S. operations serve international businesses.

As the Firm’s operations are highly integrated, estimates 
and subjective assumptions have been made to apportion 
revenue and expense between U.S. and international 
operations. These estimates and assumptions are consistent 
with the allocations used for the Firm’s segment reporting 
as set forth in Note 31.

The Firm’s long-lived assets for the periods presented are 
not considered by management to be significant in relation 
to total assets. The majority of the Firm’s long-lived assets 
are located in the U.S.

As of or for the year ended December 31, 
(in millions)

Revenue(b)(c)

Expense(c)(d)

Income before 
income tax 
expense

Net income

Total assets

2018

Europe/Middle East/Africa

Asia/Pacific

Latin America/Caribbean

Total international

North America(a)

Total

2017

Europe/Middle East/Africa

Asia/Pacific

Latin America/Caribbean

Total international

North America(a)

Total

2016

Europe/Middle East/Africa

Asia/Pacific

Latin America/Caribbean

Total international

North America(a)

Total

$

16,181

$

9,953

$

6,228

$

4,444

$

423,835 (e)

$

$

$

$

7,119

2,435

25,735

83,294

4,866

1,413

16,232

52,033

2,253

1,022

9,503

1,593

718

6,755

171,242

46,560

641,637

31,261

25,719

1,980,895

109,029

$

68,265

$

40,764

$

32,474

$ 2,622,532

15,120

$

9,347

$

5,773

$

4,007

$

407,145 (e)

6,028

1,994

23,142

77,563

4,500

1,523

15,370

49,435

1,528

471

7,772

28,128

852

299

5,158

19,283

163,718

44,569

615,432

1,918,168

100,705

$

64,805

$

35,900

$

24,441

$ 2,533,600

14,418

$

9,126

$

5,292

$

3,783

$

394,134 (e)

6,313

1,959

22,690

73,879

4,414

1,632

15,172

46,861

1,899

327

7,518

1,212

208

5,203

156,946

42,971

594,051

27,018

19,530

1,896,921

$

96,569

$

62,033

$

34,536

$

24,733

$ 2,490,972

(a)  Substantially reflects the U.S.
(b)  Revenue is composed of net interest income and noninterest revenue.
(c)  Effective January 1, 2018, the Firm adopted the revenue recognition guidance. The revenue recognition guidance was applied retrospectively and, 

accordingly, prior period amounts were revised. For additional information, refer to Note 1.

(d)  Expense is composed of noninterest expense and the provision for credit losses.
(e)  Total assets for the U.K. were approximately $296 billion, $309 billion, and $310 billion at December 31, 2018, 2017 and 2016, respectively.

282

JPMorgan Chase & Co./2018 Form 10-K

Note 31 – Business segments
The Firm is managed on a line of business basis. There are 
four major reportable business segments – Consumer & 
Community Banking, Corporate & Investment Bank, 
Commercial Banking and Asset & Wealth Management. In 
addition, there is a Corporate segment. The business 
segments are determined based on the products and 
services provided, or the type of customer served, and they 
reflect the manner in which financial information is 
currently evaluated by the Firm’s Operating Committee. 
Segment results are presented on a managed basis. For a 
further discussion concerning JPMorgan Chase’s business 
segments, refer to Segment results of this footnote.

The following is a description of each of the Firm’s business 
segments, and the products and services they provide to 
their respective client bases.

Consumer & Community Banking 
CCB offers services to consumers and businesses through 
bank branches, ATMs, digital (including online and mobile) 
and telephone banking. CCB is organized into Consumer & 
Business Banking (including Consumer Banking/Chase 
Wealth Management and Business Banking), Home Lending 
(including Home Lending Production, Home Lending 
Servicing and Real Estate Portfolios) and Card, Merchant 
Services & Auto. Consumer & Business Banking offers 
deposit and investment products and services to 
consumers, and lending, deposit, and cash management 
and payment solutions to small businesses. Home Lending 
includes mortgage origination and servicing activities, as 
well as portfolios consisting of residential mortgages and 
home equity loans. Card, Merchant Services & Auto issues 
credit cards to consumers and small businesses, offers 
payment processing services to merchants, and originates 
and services auto loans and leases.

Corporate & Investment Bank
The CIB, which consists of Banking and Markets & Investor 
Services, offers a broad suite of investment banking, 
market-making, prime brokerage, and treasury and 
securities products and services to a global client base of 
corporations, investors, financial institutions, government 
and municipal entities. Banking offers a full range of 
investment banking products and services in all major 
capital markets, including advising on corporate strategy 
and structure, capital-raising in equity and debt markets, as 
well as loan origination and syndication. Banking also 
includes Treasury Services, which provides transaction 
services, consisting of cash management and liquidity 
solutions. Markets & Investor Services is a global market-

maker in cash securities and derivative instruments, and 
also offers sophisticated risk management solutions, prime 
brokerage, and research. Markets & Investor Services also 
includes Securities Services, a leading global custodian 
which provides custody, fund accounting and 
administration, and securities lending products principally 
for asset managers, insurance companies and public and 
private investment funds.

Commercial Banking
CB delivers extensive industry knowledge, local expertise 
and dedicated service to U.S. and U.S. multinational clients, 
including corporations, municipalities, financial institutions 
and nonprofit entities with annual revenue generally 
ranging from $20 million to $2 billion. In addition, CB 
provides financing to real estate investors and owners. 
Partnering with the Firm’s other businesses, CB provides 
comprehensive financial solutions, including lending, 
treasury services, investment banking and asset 
management to meet its clients’ domestic and international 
financial needs.

Asset & Wealth Management
AWM, with client assets of $2.7 trillion, is a global leader in 
investment and wealth management. AWM clients include 
institutions, high-net-worth individuals and retail investors 
in many major markets throughout the world. AWM offers 
investment management across most major asset classes 
including equities, fixed income, alternatives and money 
market funds. AWM also offers multi-asset investment 
management, providing solutions for a broad range of 
clients’ investment needs. For Wealth Management clients, 
AWM also provides retirement products and services, 
brokerage and banking services including trusts and 
estates, loans, mortgages and deposits. The majority of 
AWM’s client assets are in actively managed portfolios.

Corporate
The Corporate segment consists of Treasury and Chief 
Investment Office and Other Corporate, which includes 
corporate staff functions and expense that is centrally 
managed. Treasury and CIO is predominantly responsible 
for measuring, monitoring, reporting and managing the 
Firm’s liquidity, funding, capital, structural interest rate and 
foreign exchange risks. The major Other Corporate functions 
include Real Estate, Technology, Legal, Corporate Finance, 
Human Resources, Internal Audit, Risk Management, 
Compliance, Control Management, Corporate Responsibility 
and various Other Corporate groups.

JPMorgan Chase & Co./2018 Form 10-K

283

Notes to consolidated financial statements

Segment results 
The following table provides a summary of the Firm’s 
segment results as of or for the years ended December 31, 
2018, 2017 and 2016, on a managed basis. The Firm’s 
definition of managed basis starts with the reported U.S. 
GAAP results and includes certain reclassifications to 
present total net revenue for the Firm (and each of the 
reportable business segments) on an FTE basis. Accordingly, 
revenue from investments that receive tax credits and tax-
exempt securities is presented in the managed results on a 
basis comparable to taxable investments and securities. 
This allows management to assess the comparability of 
revenue from year-to-year arising from both taxable and 
tax-exempt sources. The corresponding income tax impact 
related to tax-exempt items is recorded within income tax 
expense/(benefit). These adjustments have no impact on 
net income as reported by the Firm as a whole or by the 
lines of business.

Each business segment is allocated capital by taking into 
consideration capital levels of similarly rated peers and 
applicable regulatory capital requirements. ROE is 
measured and internal targets for expected returns are 
established as key measures of a business segment’s 
performance.

The Firm’s allocation methodology incorporates Basel III 
Standardized RWA, Basel III Advanced RWA, leverage, the 
GSIB surcharge, and a simulation of capital in a severe 
stress environment. On at least an annual basis, the 
assumptions and methodologies used in capital allocation 
are assessed and as a result, the capital allocated to lines of 
business may change.

Effective January 1, 2018, the Firm adopted several new accounting standards. Certain of the new accounting standards were 
applied retrospectively and, accordingly, prior period amounts were revised. For additional information, refer to Note 1.

Net income in 2018 for each of the business segments reflects the favorable impact of the reduction in the U.S. federal 
statutory income tax rate as a result of the TCJA.

Segment results and reconciliation

(Table continued on next page)

Consumer & Community Banking

Corporate & Investment Bank

Commercial Banking

Asset & Wealth Management

2018

2017

2016

2018

2017

2016

2018

2017

2016

2018

2017

2016

$ 16,260

$ 14,710

$ 15,255

$ 26,968

$ 24,539

$ 24,449

$

2,343

$

2,522

$

2,320

$ 10,539

$ 10,456

$

9,789

35,819

31,775

29,660

9,480

10,118

10,891

52,079

46,485

44,915

36,448

34,657

35,340

6,716

9,059

6,083

8,605

5,133

7,453

3,537

3,379

3,033

14,076

13,835

12,822

4,753

5,572

4,494

(60)

(45)

563

129

(276)

282

53

39

26

27,835

26,062

24,905

20,918

19,407

19,116

3,386

3,327

2,934

10,353

10,218

9,255

Income tax expense/(benefit)

4,639

5,456

5,802

3,817

4,482

4,846

19,491

14,851

15,516

15,590

15,295

15,661

5,544

1,307

5,554

2,015

4,237

1,580

$ 14,852

$

9,395

$

9,714

$ 11,773

$ 10,813

$ 10,815

$

4,237

$

3,539

$

2,657

$ 51,000

$ 51,000

$ 51,000

$ 70,000

$ 70,000

$ 64,000

$ 20,000

$ 20,000

$ 16,000

3,670

817

2,853

9,000

$

$

3,578

1,241

2,337

9,000

3,541

1,290

2,251

9,000

$

$

$

$

557,441

552,601

535,310

903,051

826,384

803,511

220,229

221,228

214,341

170,024

151,909

138,384

28%

53

17%

56

18%

55

16%

14%

57

56

16%

54

20%

37

17%

39

16%

39

31%

74

25%

74

24%

72

As of or for the year ended 
December 31, 
(in millions, except ratios)

Noninterest revenue

Net interest income

Total net revenue

Provision for credit losses

Noninterest expense

Income/(loss) before income

tax expense/(benefit)

Net income/(loss)

Average equity

Total assets

Return on equity

Overhead ratio

284

JPMorgan Chase & Co./2018 Form 10-K

(Table continued from previous page)

As of or for the year ended 
December 31, 
(in millions, except ratios)

Noninterest revenue

Net interest income

Total net revenue

Provision for credit losses

Noninterest expense

Income/(loss) before income 

tax expense/(benefit)

Income tax expense/(benefit)

Net income/(loss)

Average equity

Total assets

Return on equity

Overhead ratio

Corporate

Reconciling Items(a) 

Total

2018

2017

2016

2018

2017

2016

2018

2017

2016

$

(263) $

1,085 $

938

$

(1,877) $

(2,704) (b) $

(2,265)

$

53,970

$

50,608

$

50,486

55

(1,425)

(628)

(1,313)

(1,209)

55,059

50,097

(2,505)

(4,017)

(3,474)

109,029

100,705

—

—

—

—

—

—

4,871

5,290

63,394

59,515

56,672

46,083

96,569

5,361

$

$

(1,241) $

(1,643) $

79,222 $

80,350 $

84,631

771,787

781,478

799,426

NM

NM

NM

NM

NM

NM

$

$

— $

— $

NA

NM

NM

—

—

NA

NM

NM

(2,505)

(4,017)

(3,474)

40,764

(2,505)

(4,017) (b)

(3,474)

8,290

$

$

—

—

$

$

32,474

229,222

$

$

35,900

11,459

24,441

230,350

34,536

9,803

24,733

224,631

$

$

NA

NM

NM

2,622,532

2,533,600

2,490,972

13%

58

10%

59

10%

59

135

(128)

(4)

902

(1,026)

215

1,140

—

501

639

2,282

(487)

(4)

462

(945)

(241)

(704)

(a)  Segment results on a managed basis reflect revenue on a FTE basis with the corresponding income tax impact recorded within income tax expense/(benefit). These adjustments 

are eliminated in reconciling items to arrive at the Firm’s reported U.S. GAAP results.

(b)  Included $375 million related to tax-oriented investments as a result of the enactment of the TCJA.

JPMorgan Chase & Co./2018 Form 10-K

285

2017

2016

Other operating adjustments

(4,400)

4,635

(18,166)

Note 32 – Parent Company 
The following tables present Parent Company-only financial 
statements. Effective January 1, 2018, the Parent Company 
adopted several new accounting standards. Certain of the new 
accounting standards were applied retrospectively and, 
accordingly, prior period amounts were revised. For additional 
information, refer to Note 1.

Statements of income and comprehensive income(a)
Year ended December 31, 
(in millions)

2018

Income
Dividends from subsidiaries and

affiliates:

Bank and bank holding company
Non-bank(b)

Interest income from subsidiaries
Other interest income

$ 32,501
2
216
—

$ 13,000
540
72
41

$ 10,000
3,873
794
207

Other income from subsidiaries:

Bank and bank holding company
Non-bank
Other income
Total income
Expense
Interest expense to subsidiaries 

and affiliates(b)

Other interest expense
Noninterest expense
Total expense

Income before income tax benefit
and undistributed net income of
subsidiaries

Income tax benefit
Equity in undistributed net income

of subsidiaries

515
(444)
888
33,678

2,291

4,581
1,793
8,665

1,553
(88)
(623)
14,495

400

5,202
(1,897)
3,705

25,013

1,838

10,790

1,007

852
1,165
(846)
16,045

105

4,413
1,643
6,161

9,884

876

5,623

12,644

13,973

Net income
Other comprehensive income, net
Comprehensive income

$ 32,474
(1,476)
$ 30,998

$ 24,441
1,056
$ 25,497

$ 24,733
(1,521)
$ 23,212

Balance sheets(a)
December 31, (in millions)

Assets

2018

2017

Cash and due from banks

$

55

$

Deposits with banking subsidiaries

Trading assets

Advances to, and receivables from, subsidiaries:

Bank and bank holding company

Non-bank

Investments (at equity) in subsidiaries and

affiliates:

Bank and bank holding company

Non-bank(b)

Other assets

Total assets

5,315

3,304

3,334

74

163

5,338

4,773

2,106

82

449,628

451,713

1,077

10,478

422

10,426

$ 473,265

$ 475,023

Liabilities and stockholders’ equity

Borrowings from, and payables to, subsidiaries 

and affiliates(b)

$ 20,017

$ 23,426

Short-term borrowings

Other liabilities

Long-term debt(c)(d)

Total liabilities(d)

Total stockholders’ equity

2,672

8,821

185,240

216,750

256,515

3,350

8,302

184,252

219,330

255,693

Total liabilities and stockholders’ equity

$ 473,265

$ 475,023

Statements of cash flows(a) 

Year ended December 31, 
(in millions)

Operating activities

Net income
Less: Net income of subsidiaries 

and affiliates(b)

2018

2017

2016

$ 32,474

$ 24,441

$ 24,733

38,125

26,185

27,846

Parent company net loss

(5,651)

(1,744)

(3,113)

Cash dividends from subsidiaries 

and affiliates(b)

32,501

13,540

13,873

—

—

(9,082)

(8,476)

(905)

Net cash provided by/(used in)

operating activities

Investing activities

Net change in:

Proceeds from paydowns and 
maturities from available-for-
sale securities

Other changes in loans, net

Advances to and investments in
subsidiaries and affiliates, net
All other investing activities, net

Net cash provided by/(used in)

investing activities
Financing activities

Net change in:

Borrowings from subsidiaries 

and affiliates(b)

Short-term borrowings

Proceeds from long-term

borrowings

22,450

16,431

(7,406)

—

—

8,036

63

8,099

—

78

353

1,793

(280)

(51,967)

49

114

(153)

(49,707)

(2,273)

13,862

(678)

(481)

2,957

109

25,845

25,855

41,498

Payments of long-term borrowings

(21,956)

(29,812)

(29,298)

Proceeds from issuance of

preferred stock

1,696

1,258

Redemption of preferred stock

(1,696)

(1,258)

Treasury stock repurchased

(19,983)

(15,410)

Dividends paid

All other financing activities, net

Net cash used in financing

activities

Net decrease in cash and due from
banks and deposits with banking
subsidiaries

Cash and due from banks and

deposits with banking
subsidiaries at the beginning of
the year

Cash and due from banks and

deposits with banking
subsidiaries at the end of the
year

Cash interest paid

Cash income taxes paid, net(e)

(10,109)

(1,526)

(8,993)

(1,361)

(30,680)

(16,340)

(3,197)

(131)

(62)

(60,310)

5,501

5,563

65,873

$

$

$

$

5,370

6,911

1,782

$

$

5,501

5,426

1,775

5,563

4,550

1,053

(a)  In 2016, in connection with the Firm’s 2016 Resolution Submission, the Parent 
Company established the IHC, and contributed substantially all of its direct 
subsidiaries (totaling $55.4 billion) other than JPMorgan Chase Bank, N.A., as 
well as most of its other assets (totaling $160.5 billion) and intercompany 
indebtedness to the IHC. Total noncash assets contributed were $62.3 billion. In 
2017, the Parent Company transferred $16.2 billion of noncash assets to the IHC 
to complete the contributions to the IHC. 

(b)  Affiliates include trusts that issued guaranteed capital debt securities (“issuer 

trusts”). For further discussion on these issuer trusts, refer to Note 19.
(c)  At December 31, 2018, long-term debt that contractually matures in 2019 

through 2023 totaled 13.1 billion, $22.1 billion, $20.3 billion, $12.8 billion, 
and $16.2 billion, respectively.

(d)  For information regarding the Parent Company’s guarantees of its subsidiaries’ 

obligations, refer to Notes 19 and 27.

(e)  Represents payments, net of refunds, made by the Parent Company to various 

taxing authorities and includes taxes paid on behalf of certain of its subsidiaries 
that are subsequently reimbursed. The reimbursements were $1.2 billion, $4.1 
billion, and $3.0 billion for the years ended December 31, 2018, 2017, and 
2016, respectively.

286

JPMorgan Chase & Co./2018 Form 10-K

Supplementary information 

Selected quarterly financial data (unaudited)

As of or for the period ended
(in millions, except per share, ratio, headcount
data and where otherwise noted)
Selected income statement data

Total net revenue
Total noninterest expense
Pre-provision profit

Provision for credit losses

Income before income tax expense

Income tax expense

Net income

Earnings per share data
Net income:         Basic

  Diluted

Average shares:  Basic

Diluted

Market and per common share data

Market capitalization
Common shares at period-end
Book value per share
TBVPS(a)
Cash dividends declared per share
Selected ratios and metrics
ROE(b)
ROTCE(a)(b)
ROA(b)
Overhead ratio
Loans-to-deposits ratio
LCR (average)(c)
CET1 capital ratio(d)
Tier 1 capital ratio(d)
Total capital ratio(d)
Tier 1 leverage ratio(d)
SLR(e)
Selected balance sheet data (period-end)

Trading assets
Investment Securities
Loans

Core loans
Average core loans

Total assets
Deposits
Long-term debt
Common stockholders’ equity
Total stockholders’ equity
Headcount

Credit quality metrics

2018

2017

4th quarter

3rd quarter

2nd quarter

1st quarter

4th quarter

3rd quarter

2nd quarter

1st quarter

$

$

$

$

$

$

$

$

$

$

26,109
15,720
10,389

1,548

8,841

1,775

7,066

1.99
1.98
3,335.8
3,347.3

319,780
3,275.8
70.35
56.33
0.80

12%
14
1.06
60
67
113
12.0
13.7
15.5
8.1
6.4

413,714
261,828
984,554
931,856
907,271
2,622,532
1,470,666
282,031
230,447
256,515
256,105

27,260
15,623
11,637

948

10,689

2,309

8,380

2.35
2.34
3,376.1
3,394.3

375,239
3,325.4
69.52
55.68
0.80

14%
17
1.28
57
65
115
12.0
13.6
15.4
8.2
6.5

419,827
231,398
954,318
899,006
894,279
2,615,183
1,458,762
270,124
231,192
258,956
255,313

$

$

$

$

$

$

$

$

$

$

27,753
15,971
11,782

1,210

10,572

2,256

8,316

2.31
2.29
3,415.2
3,434.7

350,204
3,360.9
68.85
55.14
0.56

14%
17
1.28
58
65
115
12.0
13.6
15.5
8.2
6.5

418,799
233,015
948,414
889,433
877,640
2,590,050
1,452,122
273,114
231,390
257,458
252,942

27,907
16,080
11,827

1,165

10,662

1,950

8,712

2.38
2.37
3,458.3
3,479.5

374,423
3,404.8
67.59
54.05
0.56

$

$

$

$

24,457
14,895
9,562

1,308

8,254

4,022

4,232

1.08
1.07
3,489.7
3,512.2

366,301
3,425.3
67.04
53.56
0.56

15%
19
1.37
58
63
115
11.8
13.5
15.3
8.2
6.5

7%
8
0.66
61
64
119
12.2
13.9
15.9
8.3
6.5

412,282
238,188
934,424
870,536
861,089
2,609,785
1,486,961
274,449
230,133
256,201
253,707

$
$
$

381,844
249,958
930,697
863,683
850,166
2,533,600
1,443,982
284,080
229,625
255,693
252,539

$

(g) $

$

$

$

25,578
14,570
11,008

1,452

9,556

2,824

6,732

1.77
1.76
3,534.7
3,559.6

331,393
3,469.7
66.95
54.03
0.56

11%
13
1.04
57
63
120
12.5
14.1
16.1
8.4
6.6

420,418
263,288
913,761
843,432
837,522
2,563,074
1,439,027
288,582
232,314
258,382
251,503

$

$

$

$

$

25,731
14,767
10,964

1,215

9,749

2,720

7,029

1.83
1.82
3,574.1
3,599.0

321,633
3,519.0
66.05
53.29
0.50

12%
14
1.10
57
63
115
12.5
14.2
16.0
8.5
6.7

407,064
263,458
908,767
834,935
824,583
2,563,174
1,439,473
292,973
232,415
258,483
249,257

$

$

$

$

$

24,939
15,283
9,656

1,315

8,341

1,893

6,448

1.66
1.65
3,601.7
3,630.4

312,078
3,552.8
64.68
52.04
0.50

11%
13
1.03
61
63
N/A
12.4
14.1
15.6
8.4
6.6

402,513
281,850
895,974
812,119
805,382
2,546,290
1,422,999
289,492
229,795
255,863
246,345

Allowance for credit losses
Allowance for loan losses to total retained loans

Allowance for loan losses to retained loans 

excluding purchased credit-impaired loans(f)

Nonperforming assets

Net charge-offs

Net charge-off rate

$

14,500

$

14,225

$

14,367

$

14,482

$

14,672

$

14,648

$

14,480

$

14,490

1.39%

1.39%

1.41%

1.44%

1.47%

1.49%

1.49%

1.52%

$

1.23

5,190

1,236

$

1.23

5,034

1,033

$

1.22

5,767

1,252

$

1.25

6,364

1,335

$

1.27

6,426

1,264

$

1.29

6,154

1,265

$

1.28

6,432

1,204

$

1.31

6,826

1,654

(h)

0.52%

0.43%

0.54%

0.59%

0.55%

0.56%

0.54%

0.76% (h)

Effective January 1, 2018, the Firm adopted several new accounting standards. Certain of the new accounting standards were applied retrospectively and, accordingly, 
prior period amounts were revised. For additional information, refer to Note 1.

(a)  TBVPS and ROTCE are non-GAAP financial measures. For further discussion of these measures, refer to Explanation and Reconciliation of the Firm’s Use of Non-GAAP 

Financial Measures and Key Performance Measures on pages 57-59.

(b)  Quarterly ratios are based upon annualized amounts.
(c)  The percentage represents the Firm’s reported average LCR per the U.S. LCR public disclosure requirements, which became effective April 1, 2017. 
(d)  Ratios presented are calculated under the Basel III Transitional rules and for the capital ratios represent the lower of the Standardized or Advanced approach. As of 

December 31, 2018, and September 30, 2018, the Firm’s capital ratios were equivalent whether calculated on a transitional or fully phased-in basis. Refer to Capital 
Risk Management on pages 85-94 for additional information on Basel III.

(e)  Effective January 1, 2018, the SLR was fully phased-in under Basel III. The SLR is defined as Tier 1 capital divided by the Firm’s total leverage exposure. Ratios prior to 

March 31, 2018 were
calculated under the Basel III Transitional rules.

(f)  Excludes the impact of residential real estate PCI loans, a non-GAAP financial measure. For further discussion of these measures, refer to Explanation and 

Reconciliation of the Firm’s Use of Non-GAAP Financial Measures and Key Performance Measures on pages 57-59, and the Allowance for credit losses on pages 120–
122.

(g)  The Firm’s results for the three months ended December 31, 2017, included a $2.4 billion decrease to net income as a result of the enactment of the TCJA. For 

additional information related to the impact of the TCJA, refer to Note 24.

(h)  Excluding net charge-offs of $467 million related to the student loan portfolio sale, the net charge-off rates for the three months ended March 31, 2017 would have 

been 0.54%.

JPMorgan Chase & Co./2018 Form 10-K

287

Distribution of assets, liabilities and stockholders’ equity; interest rates and interest differentials

Consolidated average balance sheet, interest and rates
Provided below is a summary of JPMorgan Chase’s 
consolidated average balances, interest rates and interest 
differentials on a taxable-equivalent basis for the years 
2016 through 2018. Income computed on a taxable-
equivalent basis is the income reported in the Consolidated 
statements of income, adjusted to present interest income 

(Table continued on next page)

(Unaudited)

Year ended December 31,
(Taxable-equivalent interest and rates; in millions, except rates)

and average rates earned on assets exempt from income 
taxes (i.e. federal taxes) on a basis comparable with other 
taxable investments. The incremental tax rate used for 
calculating the taxable-equivalent adjustment was 
approximately 24%, 37% and 38% in 2018, 2017 and 
2016, respectively.

Average
balance

2018

Interest(g)

Average
rate

(i)

$

$

1.46%
1.76
0.63
3.36
2.91
4.68
3.23
5.06
7.00
3.50

5,907
3,819
728
8,763
5,653
1,987
7,640
47,796 (h)
3,417
78,070

405,514
217,150
115,082
261,051
194,232
42,456
236,688
944,885
48,818
2,229,188
(13,269)
21,694
101,872
60,734
54,669
154,010
2,608,898

Assets
Deposits with banks
Federal funds sold and securities purchased under resale agreements
Securities borrowed
Trading assets – debt instruments
Taxable securities
Non-taxable securities(a)
Total investment securities
Loans
All other interest-earning assets(b)
Total interest-earning assets
Allowance for loan losses
Cash and due from banks
Trading assets – equity instruments
Trading assets – derivative receivables
Goodwill, MSRs and other intangible assets
Other assets
Total assets
Liabilities
Interest-bearing deposits
Federal funds purchased and securities loaned or sold under repurchase agreements
Short-term borrowings(c)
Trading liabilities – debt and all other interest-bearing liabilities(d)(e)
Beneficial interests issued by consolidated VIEs
Long-term debt
Total interest-bearing liabilities
Noninterest-bearing deposits
Trading liabilities – equity instruments(e)
Trading liabilities – derivative payables
All other liabilities, including the allowance for lending-related commitments
Total liabilities
Stockholders’ equity
Preferred stock
Common stockholders’ equity
Total stockholders’ equity
Total liabilities and stockholders’ equity
Interest rate spread
Net interest income and net yield on interest-earning assets
Effective January 1, 2018, the Firm adopted several new accounting standards. Certain of the new accounting standards were applied retrospectively and, accordingly, prior period 
amounts were revised. For additional information, refer to Note 1.

1,060,605
189,282
63,523
178,161
21,079
276,414
1,789,064
395,856
34,295
43,075
91,137
2,353,427

5,973
3,066
1,144
3,729
493
7,978
22,383

0.56%
1.62
1.80
2.09
2.34
2.89
1.25

26,249
229,222
255,471 (f)

2.25%
2.50

2,608,898

55,687

$

$

$

$

$

(a)  Represents securities that are tax-exempt for U.S. federal income tax purposes.
(b)  Includes held-for-investment margin loans, which are classified in accrued interest and accounts receivable, and all other interest-earning assets, which are classified in other 

assets on the Consolidated balance sheets.
Includes commercial paper.

(c) 
(d)  Other interest-bearing liabilities include brokerage customer payables.
(e) 

 The combined balance of trading liabilities – debt and equity instruments were $107.0 billion, $90.7 billion and $92.8 billion for the years ended December 31, 2018, 2017 
and 2016, respectively.

(f)  The ratio of average stockholders’ equity to average assets was 9.8% for 2018, 10.0% for 2017, and 10.2% for 2016. The return on average stockholders’ equity, based on net 

income, was 12.7% for 2018, 9.5% for 2017, and 9.9% for 2016.

(g)  Interest includes the effect of related hedging derivatives. Taxable-equivalent amounts are used where applicable.
(h)  Fees and commissions on loans included in loan interest amounted to $1.2 billion in 2018, $1.0 billion in 2017, and $808 million in 2016.
(i)  The annualized rate for securities based on amortized cost was 3.25% in 2018, 3.13% in 2017, and 2.99% in 2016, and does not give effect to changes in fair value that are 

reflected in AOCI. 

(j)  Negative interest income and yield is related to client-driven demand for certain securities combined with the impact of low interest rates; this is matched book activity and the 

negative interest expense on the corresponding securities loaned is recognized in interest expense and reported within trading liabilities – debt and all other interest-bearing  
liabilities.

288

JPMorgan Chase & Co./2018 Form 10-K

Within the Consolidated average balance sheets, interest and rates summary, the principal amounts of nonaccrual loans have 
been included in the average loan balances used to determine the average interest rate earned on loans. For additional 
information on nonaccrual loans, including interest accrued, refer to Note 12.

(Table continued from previous page)

Average
balance

2017

Interest(g)

Average
rate

Average
balance

2016

Interest(g)

Average
rate

4,238
2,327

(37) (j)

7,714
5,534
2,769
8,303
41,296 (h)
1,844
65,685

2,857
1,611
481
2,070
503
6,753
14,275

0.96%
1.21
(0.04)
3.25
2.48
6.14
3.09
4.56
4.44
3.01

(i)

0.28%
0.86
1.03
1.21
1.55
2.32
0.82

$

$

$

$

$

439,663
191,820
95,324
237,206
223,592
45,086
268,678
906,397
41,504
2,180,592
(13,453)
20,432
115,913
59,588
53,999
138,991
2,556,062

1,013,221
187,386
46,532
171,814
32,457
291,489
1,742,899
404,165
21,022
44,122
87,292
2,299,500

26,212
230,350
256,562 (f)

$

2,556,062

1,879
2,265
(332) (j)
7,373
5,538
2,662
8,200
36,866 (h)
859
57,110

1,356
1,089
203
1,102
504
5,564
9,818

0.48%
1.10
(0.32)
3.42
2.35
6.03
2.94
4.26
2.24
2.72

(i)

0.15%
0.61
0.56
0.62
1.25
1.88
0.59

$

$

$

$

$

393,599
205,367
102,964
215,565
235,211
44,176
279,387
866,378
38,344
2,101,604
(13,965)
18,705
95,528
70,897
53,752
135,098
2,461,619

925,270
178,720
36,140
177,765
40,180
295,573
1,653,648
402,698
20,737
55,927
77,910
2,210,920

26,068
224,631
250,699 (f)

$

2,461,619

$

51,410

2.19%
2.36

$

47,292

2.13%
2.25

JPMorgan Chase & Co./2018 Form 10-K

289

Interest rates and interest differential analysis of net interest income – U.S. and non-U.S.

Presented below is a summary of interest rates and interest 
differentials segregated between U.S. and non-U.S. 
operations for the years 2016 through 2018. The 
segregation of U.S. and non-U.S. components is based on

the location of the office recording the transaction. 
Intercompany funding generally consists of dollar-
denominated deposits originated in various locations that 
are centrally managed by Treasury and CIO.

(Table continued on next page)

(Unaudited)
Year ended December 31,
(Taxable-equivalent interest and rates; in millions, except rates)

Interest-earning assets
Deposits with banks:

U.S.
Non-U.S.

Federal funds sold and securities purchased under resale agreements:

U.S.
Non-U.S.

Securities borrowed:

U.S.
Non-U.S.

Trading assets – debt instruments:

U.S.
Non-U.S.

Investment securities:

U.S.
Non-U.S.

Loans:
U.S.
Non-U.S.

All other interest-earning assets, predominantly U.S.
Total interest-earning assets
Interest-bearing liabilities
Interest-bearing deposits:

U.S.
Non-U.S.

Federal funds purchased and securities loaned or sold under repurchase agreements:

U.S.
Non-U.S.

Trading liabilities – debt, short-term and all other interest-bearing liabilities:(a)

U.S.
Non-U.S.

Beneficial interests issued by consolidated VIEs, predominantly U.S.
Long-term debt:

U.S.
Non-U.S.

Intercompany funding:

U.S.
Non-U.S.

Total interest-bearing liabilities
Noninterest-bearing liabilities(b)
Total investable funds
Net interest income and net yield:

U.S.
Non-U.S.

Percentage of total assets and liabilities attributable to non-U.S. operations:

Assets
Liabilities

2018

Average balance

Interest

Average rate

$

305,117 $
100,397

102,144
115,006

77,027
38,055

141,134
119,917

200,883
35,805

864,149
80,736
48,818
2,229,188

816,305
244,300

117,754
71,528

150,694
90,990
21,079

256,220
20,194

(51,933)
51,933
1,789,064
440,124
2,229,188 $
$

$

5,703
204

2,427
1,392

640
88

5,068
3,695

6,943
697

45,395
2,401
3,417
78,070

4,562
1,411

2,562
504

3,389
1,484
493

7,954
24

(746)
746
22,383

22,383
55,687
50,236
5,451

1.87%
0.20

2.38
1.21

0.83
0.23

3.59
3.08

3.46
1.95

5.25
2.97
7.00
3.50

0.56
0.58

2.18
0.70

2.25
1.63
2.34

3.10
0.12

—
—
1.25

1.00%
2.50%
2.91
1.09

24.7
22.3

Effective January 1, 2018, the Firm adopted several new accounting standards. Certain of the new accounting standards were applied retrospectively and, accordingly, prior 
period amounts were revised. For additional information, refer to Note 1.

(a)  Includes commercial paper.
(b)  Represents the amount of noninterest-bearing liabilities funding interest-earning assets.
(c)  Negative interest income and yield is related to client-driven demand for certain securities combined with the impact of low interest rates; this is matched book 
activity and the negative interest expense on the corresponding securities loaned is recognized in interest expense and reported within trading liabilities – debt, 
short-term and all other interest-bearing liabilities.

290

JPMorgan Chase & Co./2018 Form 10-K

For further information, refer to the “Net interest income” discussion in Consolidated Results of Operations on pages 48–51.

(Table continued from previous page)

2017

2016

Average balance

Interest

Average rate

Average balance

Interest

Average rate

$

366,814 $
72,849

90,879
100,941

68,110
27,214

128,293
108,913

223,140
45,538

832,608
73,789
41,504
2,180,592

776,049
237,172

115,574
71,812

138,470
79,876
32,457

276,750
14,739

(2,874)
2,874
1,742,899

437,693  
2,180,592 $
$

$

4,093
145

1,360
967

(66) (c)
29

4,186
3,528

7,490
813

39,439
1,857
1,844
65,685

2,223
634

1,349
262

1,271
1,280
503

6,745
8

(25)
25
14,275

14,275
51,410
46,059
5,351

$

329,498 $
64,101

112,901
92,466

73,297
29,667

116,211
99,354

216,726
62,661

788,213
78,165
38,344
2,101,604

703,738
221,532

121,945
56,775

133,788
80,117
40,180

283,169
12,404

(20,405)
20,405
1,653,648

447,956  
2,101,604 $
$

$

1,707
172

1,166
1,099

(341) (c)
9

3,825
3,548

6,971
1,229

35,110
1,756
859
57,110

1,029
327

773
316

86
1,219
504

5,533
31

10
(10)
9,818

9,818
47,292
40,705
6,587

1.12%
0.20

1.50
0.96

(0.10)
0.11

3.26
3.24

3.36
1.79

4.74
2.52
4.44
3.01

0.29
0.27

1.17
0.37

0.92
1.60
1.55

2.44
0.05

—
—
0.82

0.65%
2.36%
2.68
1.15

22.5
21.1

0.52%
0.27

1.03
1.19

(0.46)
0.03

3.29
3.57

3.22
1.97

4.45
2.25
2.24
2.72

0.15
0.15

0.63
0.56

0.06
1.52
1.25

1.95
0.25

—
—
0.59

0.47%
2.25%
2.49
1.42

23.1
20.7

JPMorgan Chase & Co./2018 Form 10-K

291

 
 
 
 
 
 
 
Changes in net interest income, volume and rate analysis

The table below presents an attribution of net interest income between volume and rate. The attribution between volume and rate 
is calculated using annual average balances for each category of assets and liabilities shown in the table and the corresponding 
annual average rates (refer to pages 288–292 for more information on average balances and rates). In this analysis, when the 
change cannot be isolated to either volume or rate, it has been allocated to volume. The average annual rates include the impact of 
changes in market rates as well as the impact of any change in composition of the various products within each category of asset 
or liability. This analysis is calculated separately for each category without consideration of the relationship between categories 
(for example, the net spread between the rates earned on assets and the rates paid on liabilities that fund those assets). As a 
result, changes in the granularity or groupings considered in this analysis would produce a different attribution result, and due to 
the complexities involved, precise allocation of changes in interest rates between volume and rates is inherently complex and 
judgmental.

(Unaudited)

2018 versus 2017

2017 versus 2016

Increase/(decrease) due
to change in:

Increase/(decrease) due
to change in:

Year ended December 31,
(On a taxable-equivalent basis; in millions)

Volume

Rate

Net
change

Volume

Rate

Net
change

Interest-earning assets

Deposits with banks:

U.S.
Non-U.S.

Federal funds sold and securities purchased under resale

$

(1,141) $
59

$

2,751
—

1,610
59

$

$

409
18

$

1,977
(45)

2,386
(27)

agreements:

U.S.
Non-U.S.

Securities borrowed:

U.S.
Non-U.S.

Trading assets – debt instruments:

U.S.
Non-U.S.

Investment securities:

U.S.
Non-U.S.

Loans:

U.S.
Non-U.S.

All other interest-earning assets, predominantly U.S.

Change in interest income

Interest-bearing liabilities

Interest-bearing deposits:

U.S.
Non-U.S.

Federal funds purchased and securities loaned or sold under

repurchase agreements:

U.S.
Non-U.S.

Trading liabilities – debt, short-term and all other interest-bearing 

liabilities: (a)
U.S.
Non-U.S.

Beneficial interests issued by consolidated VIEs, predominantly

U.S.

Long-term debt:

U.S.
Non-U.S.

Intercompany funding:

U.S.
Non-U.S.

Change in interest expense

Change in net interest income

267
173

73
26

459
341

(770)
(189)

1,710
212
510

1,730

244
42

46
5

276
180

(266)

(618)
6

(704)
704
(85)

800
252

633
33

423
(174)

223
73

4,246
332
1,063

1,067
425

706
59

882
167

(547)
(116)

5,956
544
1,573

10,655

12,385

2,095
735

1,167
237

1,842
24

256

1,827
10

(17)
17
8,193

2,339
777

1,213
242

2,118
204

(10)

(122)

1,209
16

(721)
721
8,108

(176)
2

151
(151)
(33)

(337)
81

11
(4)

396
308

216
(303)

2,043
(110)
141

2,869

209
41

(83)
54

45
(3)

531
(213)

264
24

(35)
(328)

303
(113)

2,286
211
844

5,706

194
(132)

275
20

361
(20)

519
(416)

4,329
101
985

8,575

985
266

1,194
307

659
(108)

576
(54)

1,140
64

121

1,388
(25)

(186)
186
4,490

1,185
61

(1)

1,212
(23)

(35)
35
4,457

Effective January 1, 2018, the Firm adopted several new accounting standards. Certain of the new accounting standards were applied retrospectively and, 
accordingly, prior period amounts were revised. For additional information, refer to Note 1.

(a)  Includes commercial paper.

292

JPMorgan Chase & Co./2018 Form 10-K

$

1,815

$

2,462

$

4,277

$

2,902

$

1,216

$

4,118

 
 
 
 
 
 
 
 
 
 
 
Glossary of Terms and Acronyms

2018 Form 10-K: Annual report on Form 10-K for year 
ended December 31, 2018, filed with the U.S. Securities 
and Exchange Commission. 

ABS: Asset-backed securities 

AFS: Available-for-sale 

ALCO: Asset Liability Committee

AWM: Asset & Wealth Management

AOCI: Accumulated other comprehensive income/(loss) 

ARM: Adjustable rate mortgage(s) 

AUC: Assets under custody

AUM: “Assets under management”: Represent assets 
managed by AWM on behalf of its Private Banking, 
Institutional and Retail clients. Includes “Committed capital 
not Called.”

Auto loan and lease origination volume: Dollar amount of 
auto loans and leases originated.

Beneficial interests issued by consolidated VIEs: 
Represents the interest of third-party holders of debt, 
equity securities, or other obligations, issued by VIEs that 
JPMorgan Chase consolidates. 

Benefit obligation: Refers to the projected benefit 
obligation for pension plans and the accumulated 
postretirement benefit obligation for OPEB plans. 

BHC: Bank holding company 

Card Services includes the Credit Card and Merchant 
Services businesses.

CB: Commercial Banking

CBB: Consumer & Business Banking

CCAR: Comprehensive Capital Analysis and Review

CCB: Consumer & Community Banking

CCO: Chief Compliance Officer

CCP: “Central counterparty” is a clearing house that 
interposes itself between counterparties to contracts traded 
in one or more financial markets, becoming the buyer to 
every seller and the seller to every buyer and thereby 
ensuring the future performance of open contracts. A CCP 
becomes counterparty to trades with market participants 
through novation, an open offer system, or another legally 
binding arrangement. 

CDS: Credit default swaps 

CEO: Chief Executive Officer 

CET1 Capital: Common equity Tier 1 capital 

CFTC: Commodity Futures Trading Commission 

CFO: Chief Financial Officer 

CFP: Contingency funding plan

Chase Bank USA, N.A.: Chase Bank USA, National 
Association

CIB: Corporate & Investment Bank

CIO: Chief Investment Office 

Client assets: Represent assets under management as well 
as custody, brokerage, administration and deposit accounts.

Client deposits and other third-party liabilities: Deposits, 
as well as deposits that are swept to on-balance sheet 
liabilities (e.g., commercial paper, federal funds purchased 
and securities loaned or sold under repurchase 
agreements) as part of client cash management programs. 

CLO: Collateralized loan obligations 

CLTV: Combined loan-to-value 

Collateral-dependent: A loan is considered to be collateral-
dependent when repayment of the loan is expected to be 
provided solely by the underlying collateral, rather than by 
cash flows from the borrower’s operations, income or other 
resources. 

Commercial Card: provides a wide range of payment 
services to corporate and public sector clients worldwide 
through the commercial card products. Services include 
procurement, corporate travel and entertainment, expense 
management services, and business-to-business payment 
solutions.

Core loans: Represents loans considered central to the 
Firm’s ongoing businesses; core loans excludes loans 
classified as trading assets, runoff portfolios, discontinued 
portfolios and portfolios the Firm has an intent to exit.

Credit cycle: A period of time over which credit quality 
improves, deteriorates and then improves again (or vice 
versa). The duration of a credit cycle can vary from a couple 
of years to several years.

Credit derivatives: Financial instruments whose value is 
derived from the credit risk associated with the debt of a 
third-party issuer (the reference entity) which allow one 
party (the protection purchaser) to transfer that risk to 
another party (the protection seller). Upon the occurrence 
of a credit event by the reference entity, which may include, 
among other events, the bankruptcy or failure to pay its 
obligations, or certain restructurings of the debt of the 
reference entity, neither party has recourse to the reference 
entity. The protection purchaser has recourse to the 
protection seller for the difference between the face value 
of the CDS contract and the fair value at the time of settling 
the credit derivative contract. The determination as to 
whether a credit event has occurred is generally made by 
the relevant International Swaps and Derivatives 
Association (“ISDA”) Determinations Committee. 

Criticized: Criticized loans, lending-related commitments 
and derivative receivables that are classified as special 
mention, substandard and doubtful categories for 
regulatory purposes and are generally consistent with a 

JPMorgan Chase & Co./2018 Form 10-K

293

Glossary of Terms and Acronyms

rating of CCC+/Caa1 and below, as defined by S&P and 
Moody’s. 

Federal Reserve: The Board of the Governors of the Federal 
Reserve System 

CRO: Chief Risk Officer 

FFELP: Federal Family Education Loan Program 

CRSC: Conduct Risk Steering Committee

FFIEC: Federal Financial Institutions Examination Council 

CTC: CIO, Treasury and Corporate

CVA: Credit valuation adjustment 

Debit and credit card sales volume: Dollar amount of card 
member purchases, net of returns.

Deposit margin/deposit spread: Represents net interest 
income expressed as a percentage of average deposits.

Distributed denial-of-service attack: The use of a large 
number of remote computer systems to electronically send 
a high volume of traffic to a target website to create a 
service outage at the target. This is a form of cyberattack.

Dodd-Frank Act: Wall Street Reform and Consumer 
Protection Act 

FHA: Federal Housing Administration 

FHLB: Federal Home Loan Bank 

FICC: The Fixed Income Clearing Corporation 

FICO score: A measure of consumer credit risk provided by 
credit bureaus, typically produced from statistical models 
by Fair Isaac Corporation utilizing data collected by the 
credit bureaus. 

Firm: JPMorgan Chase & Co.

Forward points: Represents the interest rate differential 
between two currencies, which is either added to or 
subtracted from the current exchange rate (i.e., “spot rate”) 
to determine the forward exchange rate.

DRPC: Board of Directors’ Risk Policy Committee 

FRC: Firmwide Risk Committee

DVA: Debit valuation adjustment 

EC: European Commission 

Eligible LTD: Long-term debt satisfying certain eligibility 
criteria

Embedded derivatives: are implicit or explicit terms or 
features of a financial instrument that affect some or all of 
the cash flows or the value of the instrument in a manner 
similar to a derivative. An instrument containing such terms 
or features is referred to as a “hybrid.” The component of 
the hybrid that is the non-derivative instrument is referred 
to as the “host.” For example, callable debt is a hybrid 
instrument that contains a plain vanilla debt instrument 
(i.e., the host) and an embedded option that allows the 
issuer to redeem the debt issue at a specified date for a 
specified amount (i.e., the embedded derivative). However, 
a floating rate instrument is not a hybrid composed of a 
fixed-rate instrument and an interest rate swap. 

ERISA: Employee Retirement Income Security Act of 1974 

EPS: Earnings per share

ETD: “Exchange-traded derivatives”: Derivative contracts 
that are executed on an exchange and settled via a central 
clearing house. 

EU: European Union 

Fannie Mae: Federal National Mortgage Association 

FASB: Financial Accounting Standards Board 

FCA: Financial Conduct Authority 

FCC: Firmwide Control Committee

FDIA: Federal Depository Insurance Act 

FDIC: Federal Deposit Insurance Corporation 

Freddie Mac: Federal Home Loan Mortgage Corporation

Free standing derivatives: a derivative contract entered 
into either separate and apart from any of the Firm’s other 
financial instruments or equity transactions. Or, in 
conjunction with some other transaction and is legally 
detachable and separately exercisable.

FSB: Financial Stability Board

FTE: Fully taxable equivalent

FVA: Funding valuation adjustment 

FX: Foreign exchange 

G7: Group of Seven nations: Countries in the G7 are 
Canada, France, Germany, Italy, Japan, the U.K. and the U.S. 

G7 government bonds: Bonds issued by the government of 
one of the G7 nations. 

Ginnie Mae: Government National Mortgage Association  

GSE: Fannie Mae and Freddie Mac 

GSIB: Global systemically important banks 

Headcount-related expense: Includes salary and benefits 
(excluding performance-based incentives), and other 
noncompensation costs related to employees.

HELOAN: Home equity loan 

HELOC: Home equity line of credit 

Home equity – senior lien: Represents loans and 
commitments where JPMorgan Chase holds the first 
security interest on the property. 

Home equity – junior lien: Represents loans and 
commitments where JPMorgan Chase holds a security 
interest that is subordinate in rank to other liens. 

294

JPMorgan Chase & Co./2018 Form 10-K

Glossary of Terms and Acronyms

Households: A household is a collection of individuals or 
entities aggregated together by name, address, tax 
identifier and phone number.

HQLA: High quality liquid assets

HTM: Held-to-maturity 

ICAAP: Internal capital adequacy assessment process

IDI: Insured depository institutions 

IHC: JPMorgan Chase Holdings LLC, an intermediate holding 
company

Impaired loan: Impaired loans are loans measured at 
amortized cost, for which it is probable that the Firm will be 
unable to collect all amounts due, including principal and 
interest, according to the contractual terms of the 
agreement. Impaired loans include the following: 

•  All wholesale nonaccrual loans 

•  All TDRs (both wholesale and consumer), including ones 

that have returned to accrual status 

Investment-grade: An indication of credit quality based on 
JPMorgan Chase’s internal risk assessment system. 
“Investment grade” generally represents a risk profile 
similar to a rating of a “BBB-”/“Baa3” or better, as defined 
by independent rating agencies. 

ISDA: International Swaps and Derivatives Association 

JPMorgan Chase: JPMorgan Chase & Co. 

JPMorgan Chase Bank, N.A.: JPMorgan Chase Bank, 
National Association 

JPMorgan Clearing: J.P. Morgan Clearing Corp.

JPMorgan Securities: J.P. Morgan Securities LLC

Loan-equivalent: Represents the portion of the unused 
commitment or other contingent exposure that is expected, 
based on historical portfolio experience, to become drawn 
prior to an event of a default by an obligor.

LCR: Liquidity coverage ratio 

LDA: Loss Distribution Approach

LGD: Loss given default 

LIBOR: London Interbank Offered Rate  

LLC: Limited Liability Company 

LOB: Line of business

collateral (i.e., residential real estate) securing the loan. 

Origination date LTV ratio 

The LTV ratio at the origination date of the loan. Origination 
date LTV ratios are calculated based on the actual appraised 
values of collateral (i.e., loan-level data) at the origination 
date. 

Current estimated LTV ratio 

An estimate of the LTV as of a certain date. The current 
estimated LTV ratios are calculated using estimated 
collateral values derived from a nationally recognized home 
price index measured at the metropolitan statistical area 
(“MSA”) level. These MSA-level home price indices consist of 
actual data to the extent available and forecasted data 
where actual data is not available. As a result, the estimated 
collateral values used to calculate these ratios do not 
represent actual appraised loan-level collateral values; as 
such, the resulting LTV ratios are necessarily imprecise and 
should therefore be viewed as estimates. 

Combined LTV ratio 

The LTV ratio considering all available lien positions, as well 
as unused lines, related to the property. Combined LTV 
ratios are used for junior lien home equity products. 

Managed basis: A non-GAAP presentation of Firmwide 
financial results that includes reclassifications to present 
revenue on a fully taxable-equivalent basis. Management 
also uses this financial measure at the segment level, 
because it believes this provides information to enable 
investors to understand the underlying operational 
performance and trends of the particular business segment 
and facilitates a comparison of the business segment with 
the performance of competitors.

Master netting agreement: A single agreement with a 
counterparty that permits multiple transactions governed 
by that agreement to be terminated or accelerated and 
settled through a single payment in a single currency in the 
event of a default (e.g., bankruptcy, failure to make a 
required payment or securities transfer or deliver collateral 
or margin when due). 

Measurement alternative: Measures equity securities 
without readily determinable fair values at cost less 
impairment (if any), plus or minus observable price changes 
from an identical or similar investment of the same issuer. 

LOB CROs: Line of Business and CTC Chief Risk Officers

MBS: Mortgage-backed securities  

Loss emergence period: Represents the time period 
between the date at which the loss is estimated to have 
been incurred and the ultimate realization of that loss.

LTIP: Long-term incentive plan 

LTV: “Loan-to-value”: For residential real estate loans, the 
relationship, expressed as a percentage, between the 
principal amount of a loan and the appraised value of the 

MD&A: Management’s discussion and analysis

Merchant Services: is a business that primarily processes 
transactions for merchants.

MMDA: Money Market Deposit Accounts

Moody’s: Moody’s Investor Services 

Mortgage origination channels:

JPMorgan Chase & Co./2018 Form 10-K

295

Glossary of Terms and Acronyms

Retail – Borrowers who buy or refinance a home through 
direct contact with a mortgage banker employed by the 
Firm using a branch office, the Internet or by phone. 
Borrowers are frequently referred to a mortgage banker by 
a banker in a Chase branch, real estate brokers, home 
builders or other third parties.

Correspondent – Banks, thrifts, other mortgage banks and 
other financial institutions that sell closed loans to the Firm.

Mortgage product types: 

Alt-A 

Alt-A loans are generally higher in credit quality than 
subprime loans but have characteristics that would 
disqualify the borrower from a traditional prime loan. Alt-A 
lending characteristics may include one or more of the 
following: (i) limited documentation; (ii) a high CLTV ratio; 
(iii) loans secured by non-owner occupied properties; or (iv) 
a debt-to-income ratio above normal limits. A substantial 
proportion of the Firm’s Alt-A loans are those where a 
borrower does not provide complete documentation of his 
or her assets or the amount or source of his or her income. 

Option ARMs 

The option ARM real estate loan product is an adjustable-
rate mortgage loan that provides the borrower with the 
option each month to make a fully amortizing, interest-only 
or minimum payment. The minimum payment on an option 
ARM loan is based on the interest rate charged during the 
introductory period. This introductory rate is usually 
significantly below the fully indexed rate. The fully indexed 
rate is calculated using an index rate plus a margin. Once 
the introductory period ends, the contractual interest rate 
charged on the loan increases to the fully indexed rate and 
adjusts monthly to reflect movements in the index. The 
minimum payment is typically insufficient to cover interest 
accrued in the prior month, and any unpaid interest is 
deferred and added to the principal balance of the loan. 
Option ARM loans are subject to payment recast, which 
converts the loan to a variable-rate fully amortizing loan 
upon meeting specified loan balance and anniversary date 
triggers. 

Prime 

Prime mortgage loans are made to borrowers with good 
credit records who meet specific underwriting 
requirements, including prescriptive requirements related 
to income and overall debt levels. New prime mortgage 
borrowers provide full documentation and generally have 
reliable payment histories. 

Subprime 

Subprime loans are loans that, prior to mid-2008, were 
offered to certain customers with one or more high risk 
characteristics, including but not limited to: (i) unreliable or 
poor payment histories; (ii) a high LTV ratio of greater than 
80% (without borrower-paid mortgage insurance); (iii) a 
high debt-to-income ratio; (iv) an occupancy type for the 

loan is other than the borrower’s primary residence; or (v) a 
history of delinquencies or late payments on the loan. 

MSA: Metropolitan statistical areas 

MSR: Mortgage servicing rights 

Multi-asset: Any fund or account that allocates assets under 
management to more than one asset class.

NA: Data is not applicable or available for the period 
presented. 

NAV: Net Asset Value 

Net Capital Rule: Rule 15c3-1 under the Securities 
Exchange Act of 1934.

Net charge-off/(recovery) rate: Represents net charge-
offs/(recoveries) (annualized) divided by average retained 
loans for the reporting period.

Net mortgage servicing revenue: Includes operating 
revenue earned from servicing third-party mortgage loans 
which is recognized over the period in which the service is 
provided, changes in the fair value of MSRs and the impact 
of risk management activities associated with MSRs. 

Net production revenue: Includes fees and income 
recognized as earned on mortgage loans originated with the 
intent to sell; the impact of risk management activities 
associated with the mortgage pipeline and warehouse 
loans; and changes in the fair value of any residual interests 
held from mortgage securitizations. Net production revenue 
also includes gains and losses on sales of mortgage loans, 
lower of cost or fair value adjustments on mortgage loans 
held-for-sale, changes in fair value on mortgage loans 
originated with the intent to sell and measured at fair value 
under the fair value option, as well as losses recognized as 
incurred related to repurchases of previously sold loans. 

Net revenue rate: Represents Card Services net revenue 
(annualized) expressed as a percentage of average loans for 
the period.

Net interchange income includes the following 
components:

•  Interchange income: Fees earned by credit and debit 

card issuers on sales transactions. 

•  Rewards costs: The cost to the Firm for points earned by 
cardholders enrolled in credit card rewards programs.

•  Partner payments: Payments to co-brand credit card 

partners based on the cost of loyalty program rewards 
earned by cardholders on credit card transactions.

Net yield on interest-earning assets: The average rate for 
interest-earning assets less the average rate paid for all 
sources of funds.

NM: Not meaningful

NOL: Net operating loss 

Nonaccrual loans: Loans for which interest income is not 

296

JPMorgan Chase & Co./2018 Form 10-K

Glossary of Terms and Acronyms

recognized on an accrual basis. Loans (other than credit 
card loans and certain consumer loans insured by U.S. 
government agencies) are placed on nonaccrual status 
when full payment of principal and interest is not expected, 
regardless of delinquency status, or when principal and 
interest have been in default for a period of 90 days or 
more unless the loan is both well-secured and in the 
process of collection. Collateral-dependent loans are 
typically maintained on nonaccrual status. 

Nonperforming assets: Nonperforming assets include 
nonaccrual loans, nonperforming derivatives and certain 
assets acquired in loan satisfaction, predominantly real 
estate owned and other commercial and personal property.

NOW: Negotiable Order of Withdrawal

OAS: Option-adjusted spread 

OCC: Office of the Comptroller of the Currency  

OCI: Other comprehensive income/(loss)

OPEB: Other postretirement employee benefit 

ORMF: Operational Risk Management Framework

OTTI: Other-than-temporary impairment 

Over-the-counter (“OTC”) derivatives: Derivative contracts 
that are negotiated, executed and settled bilaterally 
between two derivative counterparties, where one or both 
counterparties is a derivatives dealer. 

Over-the-counter cleared (“OTC-cleared”) derivatives: 
Derivative contracts that are negotiated and executed 
bilaterally, but subsequently settled via a central clearing 
house, such that each derivative counterparty is only 
exposed to the default of that clearing house. 

Overhead ratio: Noninterest expense as a percentage of 
total net revenue.

Parent Company: JPMorgan Chase & Co.

Participating securities: Represents unvested share-based 
compensation awards containing nonforfeitable rights to 
dividends or dividend equivalents (collectively, “dividends”), 
which are included in the earnings per share calculation 
using the two-class method. JPMorgan Chase grants RSUs to 
certain employees under its share-based compensation 
programs, which entitle the recipients to receive 
nonforfeitable dividends during the vesting period on a 
basis equivalent to the dividends paid to holders of common 
stock. These unvested awards meet the definition of 
participating securities. Under the two-class method, all 
earnings (distributed and undistributed) are allocated to 
each class of common stock and participating securities, 
based on their respective rights to receive dividends. 

PCA: Prompt corrective action  

PCI: “Purchased credit-impaired” loans represents certain 
loans that were acquired and deemed to be credit-impaired 
on the acquisition date in accordance with the guidance of 
the FASB. The guidance allows purchasers to aggregate 

credit-impaired loans acquired in the same fiscal quarter 
into one or more pools, provided that the loans have 
common risk characteristics(e.g., product type, LTV ratios, 
FICO scores, past due status, geographic location). A pool is 
then accounted for as a single asset with a single composite 
interest rate and an aggregate expectation of cash flows. 

PD: Probability of default 

PRA: Prudential Regulatory Authority 

Pre-provision profit/(loss): Represents total net revenue 
less noninterest expense. The Firm believes that this 
financial measure is useful in assessing the ability of a 
lending institution to generate income in excess of its 
provision for credit losses.

Pretax margin: Represents income before income tax 
expense divided by total net revenue, which is, in 
management’s view, a comprehensive measure of pretax 
performance derived by measuring earnings after all costs 
are taken into consideration. It is one basis upon which 
management evaluates the performance of AWM against 
the performance of their respective competitors.

Principal transactions revenue: Principal transactions 
revenue is driven by many factors, including the bid-offer 
spread, which is the difference between the price at which 
the Firm is willing to buy a financial or other instrument and 
the price at which the Firm is willing to sell that instrument. 
It also consists of realized (as a result of closing out or 
termination of transactions, or interim cash payments) and 
unrealized (as a result of changes in valuation) gains and 
losses on financial and other instruments (including those 
accounted for under the fair value option) primarily used in 
client-driven market-making activities and on private equity 
investments. In connection with its client-driven market-
making activities, the Firm transacts in debt and equity 
instruments, derivatives and commodities (including 
physical commodities inventories and financial instruments 
that reference commodities). 

Principal transactions revenue also includes certain realized 
and unrealized gains and losses related to hedge accounting 
and specified risk-management activities, including: (a) 
certain derivatives designated in qualifying hedge 
accounting relationships (primarily fair value hedges of 
commodity and foreign exchange risk), (b) certain 
derivatives used for specific risk management purposes, 
primarily to mitigate credit risk, foreign exchange risk and 
commodity risk, and (c) other derivatives. 

PSU(s): Performance share units 

REIT: “Real estate investment trust”: A special purpose 
investment vehicle that provides investors with the ability to 
participate directly in the ownership or financing of real-
estate related assets by pooling their capital to purchase 
and manage income property (i.e., equity REIT) and/or 
mortgage loans (i.e., mortgage REIT). REITs can be publicly 
or privately held and they also qualify for certain favorable 
tax considerations. 

JPMorgan Chase & Co./2018 Form 10-K

297

Glossary of Terms and Acronyms

Receivables from customers: Primarily represents held-for-
investment margin loans to brokerage customers that are 
collateralized through assets maintained in the clients’ 
brokerage accounts, as such no allowance is held against 
these receivables. These receivables are reported within 
accrued interest and accounts receivable on the Firm’s 
Consolidated balance sheets. 

Regulatory VaR: Daily aggregated VaR calculated in 
accordance with regulatory rules.

REO: Real estate owned 

Reported basis: Financial statements prepared under U.S. 
GAAP, which excludes the impact of taxable-equivalent 
adjustments. 

Retained loans: Loans that are held-for-investment (i.e., 
excludes loans held-for-sale and loans at fair value). 

Revenue wallet: Proportion of fee revenue based on 
estimates of investment banking fees generated across the 
industry (i.e., the revenue wallet) from investment banking 
transactions in M&A, equity and debt underwriting, and 
loan syndications. Source: Dealogic, a third-party provider 
of investment banking competitive analysis and volume-
based league tables for the above noted industry products.

RHS: Rural Housing Service of the U.S. Department of 
Agriculture 

Risk-rated portfolio: Credit loss estimates are based on 
estimates of the probability of default (“PD”) and loss 
severity given a default. The probability of default is the 
likelihood that a borrower will default on its obligation; the 
loss given default (“LGD”) is the estimated loss on the loan 
that would be realized upon the default and takes into 
consideration collateral and structural support for each 
credit facility.  

ROA: Return on assets

ROE: Return on equity

ROTCE: Return on tangible common equity

RSU(s): Restricted stock units  

RWA: “Risk-weighted assets”: Basel III establishes two 
comprehensive approaches for calculating RWA (a 
Standardized approach and an Advanced approach) which 
include capital requirements for credit risk, market risk, and 
in the case of Basel III Advanced, also operational risk. Key 
differences in the calculation of credit risk RWA between the 
Standardized and Advanced approaches are that for Basel 
III Advanced, credit risk RWA is based on risk-sensitive 
approaches which largely rely on the use of internal credit 
models and parameters, whereas for Basel III Standardized, 
credit risk RWA is generally based on supervisory risk-
weightings which vary primarily by counterparty type and 
asset class. Market risk RWA is calculated on a generally 
consistent basis between Basel III Standardized and Basel III 
Advanced. 

S&P: Standard and Poor’s 500 Index 

298

SAR(s): Stock appreciation rights 

Scored portfolio: The scored portfolio predominantly 
includes residential real estate loans, credit card loans and 
certain auto and business banking loans where credit loss 
estimates are based on statistical analysis of credit losses 
over discrete periods of time. The statistical analysis uses 
portfolio modeling, credit scoring and decision-support 
tools. 

SEC: Securities and Exchange Commission 

Seed capital: Initial JPMorgan capital invested in products, 
such as mutual funds, with the intention of ensuring the 
fund is of sufficient size to represent a viable offering to 
clients, enabling pricing of its shares, and allowing the 
manager to develop a track record. After these goals are 
achieved, the intent is to remove the Firm’s capital from the 
investment.

Single-name: Single reference-entities

SLR: Supplementary leverage ratio 

SMBS: Stripped mortgage-backed securities 

SPEs: Special purpose entities 

Structural interest rate risk: Represents interest rate risk 
of the non-trading assets and liabilities of the Firm.

Structured notes: Structured notes are financial 
instruments whose cash flows are linked to the movement 
in one or more indexes, interest rates, foreign exchange 
rates, commodities prices, prepayment rates, or other 
market variables. The notes typically contain embedded 
(but not separable or detachable) derivatives. Contractual 
cash flows for principal, interest, or both can vary in 
amount and timing throughout the life of the note based on 
non-traditional indexes or non-traditional uses of traditional 
interest rates or indexes.  

Taxable-equivalent basis: In presenting results on a 
managed basis, the total net revenue for each of the 
business segments and the Firm is presented on a tax-
equivalent basis. Accordingly, revenue from investments 
that receive tax credits and tax-exempt securities is 
presented in managed basis results on a level comparable 
to taxable investments and securities; the corresponding 
income tax impact related to tax-exempt items is recorded 
within income tax expense.

TBVPS: Tangible book value per share

TCE: Tangible common equity

TDR: “Troubled debt restructuring” is deemed to occur 
when the Firm modifies the original terms of a loan 
agreement by granting a concession to a borrower that is 
experiencing financial difficulty. 

TLAC: Total Loss Absorbing Capacity 

U.K.: United Kingdom 

Unaudited: Financial statements and information that have 

JPMorgan Chase & Co./2018 Form 10-K

Glossary of Terms and Acronyms

not been subjected to auditing procedures sufficient to 
permit an independent certified public accountant to 
express an opinion. 

U.S.: United States of America 

U.S. GAAP: Accounting principles generally accepted in the 
U.S. 

U.S. government-sponsored enterprises (“U.S. GSEs”) and 
U.S. GSE obligations: In the U.S., GSEs are quasi-
governmental, privately held entities established by 
Congress to improve the flow of credit to specific sectors of 
the economy and provide certain essential services to the 
public. U.S. GSEs include Fannie Mae and Freddie Mac, but 
do not include Ginnie Mae, which is directly owned by the 
U.S. Department of Housing and Urban Development. U.S. 
GSE obligations are not explicitly guaranteed as to the 
timely payment of principal and interest by the full faith and 
credit of the U.S. government. 

U.S. LCR: Liquidity coverage ratio under the final U.S. rule. 

U.S. Treasury: U.S. Department of the Treasury 

VA: U.S. Department of Veterans Affairs 

VaR: “Value-at-risk” is a measure of the dollar amount of 
potential loss from adverse market moves in an ordinary 
market environment. 

VCG: Valuation Control Group 

VGF: Valuation Governance Forum 

VIEs: Variable interest entities 

Warehouse loans: Consist of prime mortgages originated 
with the intent to sell that are accounted for at fair value 
and classified as trading assets.

JPMorgan Chase & Co./2018 Form 10-K

299

Member of:

1  Audit Committee

2  Compensation & Management 
  Development Committee

3  Corporate Governance &  
  Nominating Committee

4  Directors’ Risk Policy Committee

5  Public Responsibility Committee

Board of Directors

Linda B. Bammann 4
Retired Deputy Head of Risk  
Management
JPMorgan Chase & Co. 
(Financial services)  

James A. Bell 1
Retired Executive Vice President
The Boeing Company 
(Aerospace)  

Stephen B. Burke 2, 3
Chief Executive Officer
NBCUniversal, LLC
(Television and entertainment) 

Todd A. Combs 4, 5
Investment Officer
Berkshire Hathaway Inc.
(Conglomerate) 

Michael A. Neal 4
Retired Vice Chairman 
General Electric Company;
Retired Chairman and  
Chief Executive Officer  
GE Capital  
(Industrial and financial services) 

Lee R. Raymond 2, 3
Lead Independent Director 
JPMorgan Chase & Co.; 
Retired Chairman and 
Chief Executive Officer 
Exxon Mobil Corporation  
(Oil and gas)

William C. Weldon 2, 3
Retired Chairman and 
Chief Executive Officer  
Johnson & Johnson 
(Healthcare products) 

James S. Crown 4
Chairman and  
Chief Executive Officer 
Henry Crown and Company  
(Diversified investments)

James Dimon 
Chairman and  
Chief Executive Officer 
JPMorgan Chase & Co. 
(Financial services)

Timothy P. Flynn 1, 5
Retired Chairman and  
Chief Executive Officer  
KPMG  
(Professional services)

Mellody Hobson 1, 5
President
Ariel Investments, LLC
(Investment management)

Laban P. Jackson, Jr. 1
Chairman and Chief Executive Officer
Clear Creek Properties, Inc.
(Real estate development) 

Operating Committee

James Dimon
Chairman and  
Chief Executive Officer

Daniel E. Pinto
Co-President and  
Chief Operating Officer;
CEO, Corporate & Investment Bank

Ashley Bacon
Chief Risk Officer

Marianne Lake
Chief Financial Officer

Lori Beer
Chief Information Officer  

Robin Leopold
Head of Human Resources  

Mary Callahan Erdoes
CEO, Asset & Wealth Management

Douglas B. Petno
CEO, Commercial Banking

Gordon A. Smith
Co-President and  
Chief Operating Officer;
CEO, Consumer & Community Banking 

Stacey Friedman
General Counsel

Peter L. Scher
Head of Corporate Responsibility;
Chairman of the Mid-Atlantic Region 

Other Corporate Officers

Molly Carpenter 
Secretary 

Nicole Giles
Firmwide Controller 

Jason R. Scott
Investor Relations 

Joseph M. Evangelisti
Corporate Communications 

Lou Rauchenberger 
General Auditor

300

JPMorgan Chase & Co./2018 Annual Report

Regional Chief Executive Officers

Asia Pacific

Europe/Middle East/Africa

Latin America/Canada

Nicolas Aguzin

Viswas Raghavan

Martin G. Marron

Senior Country Officers and Location Heads

Asia Pacific

Europe/Middle East/Africa

Latin America/Caribbean

Australia and New Zealand
Paul Uren 

China
Mark Leung  

Hong Kong
Filippo Gori 

Japan
Steve Teru Rinoie 

Korea
Tae Jin Park

South and South East Asia
Kalpana Morparia 

Indonesia
Haryanto T. Budiman

Malaysia
Steve R. Clayton

Philippines
Carlos Ma. G Mendoza

Singapore
Edmund Y. Lee

Thailand
M.L. Chayotid Kridakon

Taiwan
Carl K. Chien

Vietnam 
Van Bich Phan

Africa, Central & Eastern Europe, 
Kazakhstan, Middle East, Pakistan, 
Russia and Turkey
Sjoerd Leenart

Bahrain, Egypt and Lebanon 
Ali Moosa

Kazakhstan and Russia
Yan L. Tavrovsky

Middle East and North Africa
Khaled Hobballah
Karim Tannir 

Saudi Arabia
Bader A. Alamoudi

Sub-Saharan Africa
Marc J. Hussey
Kevin G. Latter 

Turkey
Mustafa Bagriacik

Austria, Germany, Ireland, Israel, 
Nordics and Switzerland
Dorothee Blessing

Andean, Caribbean and Central 
America 
Moises Mainster

Colombia
Angela Hurtado 

Argentina
Facundo D. Gomez Minujin

Brazil
José Berenguer

Chile
Alfonso Eyzaguirre

Mexico
Felipe Garcia-Moreno

North America 

Canada
David E. Rawlings

Austria
Anton J. Ulmer

Ireland 
Carin Bryans 

Israel
Roy Navon

Switzerland
Nick Bossart

Belgium, France, Greece,  
Iberia, Italy and the Netherlands
Kyril Courboin 

Belgium
Tanguy A. Piret 

Iberia
Ignacio de la Colina

Italy
Francesco Cardinali 

The Netherlands
Peter A. Kerckhoffs

Luxembourg
Pablo Garnica

JPMorgan Chase Vice Chairs

Phyllis J. Campbell

John L. Donnelly

Jacob A. Frenkel

Mark S. Garvin

Vittorio U. Grilli

Walter A. Gubert

Mel R. Martinez

David Mayhew

E. John Rosenwald

JPMorgan Chase & Co./2018 Annual Report

301

 
  
J.P. Morgan International Council

Rt. Hon. Tony Blair
Chairman of the Council
Former Prime Minister of Great Britain 
and Northern Ireland 
London, United Kingdom

The Hon. Robert M. Gates
Vice Chairman of the Council  
Partner
RiceHadleyGates LLC
Washington, District of Columbia

Bernard Arnault
Chairman and Chief Executive Officer
LVMH Moët Hennessy — Louis Vuitton
Paris, France

Paul Bulcke
Member of the Board of Directors
Nestlé S.A.
Vevey, Switzerland

Jamie Dimon*
Chairman and Chief Executive Officer
JPMorgan Chase & Co.
New York, New York

John Elkann
Chairman
Fiat Chrysler Automobiles N.V.
Torino, Italy

Martin Feldstein
Professor of Economics
Harvard University
Cambridge, Massachusetts

Ignacio Galán
Chairman
Iberdrola, S.A.
Madrid, Spain

Joe Kaeser
President and Chief Executive Officer
Siemens AG
Munich, Germany 

Ratan Naval Tata
Chairman Emeritus
Tata Trusts
Mumbai, India

Armando Garza Sada
Chairman of the Board
ALFA
Nuevo León, Mexico

The Hon. Henry A. Kissinger
Chairman
Kissinger Associates, Inc.

New York, New York

Joseph C. Tsai
Executive Vice Chairman
Alibaba Group
Hong Kong, China

Alex Gorsky
Chairman and Chief Executive Officer
Johnson & Johnson
New Brunswick, New Jersey 

Jorge Paulo Lemann
Director
The Kraft Heinz Company
Pittsburgh, Pennsylvania

Herman Gref
Chief Executive Officer,  
Chairman of the Executive Board
Sberbank
Moscow, Russia

William B. Harrison, Jr.
Former Chairman and  
Chief Executive Officer
JPMorgan Chase & Co.
New York, New York

The Hon. Carla A. Hills
Chairman and Chief Executive Officer
Hills & Company International Consultants
Washington, District of Columbia

The Hon. John Howard OM AC
Former Prime Minister of Australia
Sydney, Australia

Nancy McKinstry
Chief Executive Officer
Wolters Kluwer
Alphen aan den Rijn, The Netherlands

Amin H. Nasser
President and Chief Executive Officer
Saudi Aramco
Dhahran, Saudi Arabia

The Hon. Condoleezza Rice
Partner
RiceHadleyGates LLC
Stanford, California

Paolo Rocca
Chairman and Chief Executive Officer
Tenaris
Buenos Aires, Argentina 

Nassef Sawiris
Chief Executive Officer
OCI N.V.
London, United Kingdom

The Hon. Tung Chee Hwa GBM
Vice Chairman
National Committee of the Chinese  
People’s Political Consultative Conference
Hong Kong, China

Masahiko Uotani
President and  
Group Chief Executive Officer
Shiseido., Ltd.
Tokyo, Japan

Cees J.A. van Lede
Former Chairman and Chief Executive  
Officer, Board of Management
Akzo Nobel
Amsterdam, The Netherlands

Douglas A. Warner III
Former Chairman of the Board
JPMorgan Chase & Co.
New York, New York

Jaime Augusto Zobel de Ayala
Chairman and Chief Executive Officer
Ayala Corporation
Makati City, Philippines

*Ex-officio

302

JPMorgan Chase & Co./2018 Annual Report

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