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Kansas City Life Insurance Company

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FY2010 Annual Report · Kansas City Life Insurance Company
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We’ll Be

With You

KANSAS CITY LIFE INSURANCE COMPANY
HOME OFFICE: KANSAS CITY, MISSOURI

2010 Annual Report

Message from the President

Kansas City Life Insurance Company has faced a vari-
ety of opportunities and challenges during its 115-year 
history.  While the economy generally improved dur-
ing 2010, many of the issues that were evident in 2009 
remained.  The low interest rate environment continues 
to present special challenges to the financial industry 
and, in particular, the insurance sector.  However, Kan-
sas City Life has responded to this adversity by staying 
focused on making the best decisions for the long term 
and its fundamental mission of providing Security  
Assured to its policyholders. 

The Company is focused on providing consumers with 
the products they need to help assure financial security.  
In 2010, the Lifetime Income Rider was introduced in 
response to consumer demand. As many consumers watched their retirement portfolio 
dwindle during the recent recession, this new product rider was specifically designed to 
provide guaranteed income for life and income flexibility from a Kansas City Life fixed 
annuity. Moving forward, the Company will explore additional products and riders to  
enhance its already strong portfolio.

The Company recorded net income for 2010 of $22.3 million or $1.95 per share, an 
increase from $10.7 million or $0.93 per share for the same period in 2009.  The changes 
that impacted the year included a $10.6 million improvement in realized investment 
gains and losses, growth in insurance revenues, lower amortization of deferred acquisi-
tion costs and reduced operating expenses. Partially offsetting these improvements was an 
increase in policyholder benefits.      

Total life insurance premiums increased $2.5 million or 2% for the year compared to the 
prior year, as new life insurance premiums increased $2.3 million or 16%.  The growth 
was driven by an increase of 29% in life insurance premiums from new sales in the Old 
American segment.  In addition, total life insurance premiums improved from increases in 
renewal premiums on individual life insurance products. Deposits from new universal life 

Stockholder Information

CORPORATE HEADQUARTERS

Kansas	City	Life	Insurance	Company
3520	Broadway
Post	Office	Box	219139
Kansas	City,	Missouri	64121-9139
Telephone:		816-753-7000	
Fax:	816-753-4902
Internet: http://www.kclife.com
E-mail:	kclife@kclife.com

NOTICE OF ANNUAL MEETING

The	annual	meeting	of	stockholders	will	be	held	at	9	a.m.	on	Thursday,	April	21,	2011	at	Kansas	City	
Life	Insurance	Company’s	corporate	headquarters.

TRANSFER AGENT

Janice	Poe,	Stock	Agent	and	Assistant	Secretary
Kansas	City	Life	Insurance	Company
Post	Office	Box	219139
Kansas	City,	Missouri	64121-9139

10-K REQUEST

Stockholders	may	request	a	free	copy	of	Kansas	City	Life’s	Form	10-K,	as	filed	with	the	Securities	and	
Exchange	Commission,	by	writing	to	Secretary,	Kansas	City	Life	Insurance	Company.

SECURITY HOLDERS

As	of	Jan.	31,	2011,	Kansas	City	Life	had	approximately	2,500	security	holders,	including	individual	
participants	in	security	position	listings.

Please refer to the Company’s Form 10-K and Proxy Statement as filed with the Secu-
rities and Exchange Commission (SEC).

Stock and Dividend information

Stock and Dividend Information

The	following	table	presents	the	high	and	low	prices	for	the	Company’s	common	stock	for	the	periods	
indicated	and	the	dividends	declared	per	share	and	paid	during	such	periods.		The	Company’s	common	
stock	is	traded	on	the	NASDAQ	Capital	Market	under	the	symbol	“KCLI”.

2010
First quarter
Second quarter
Third quarter
Fourth quarter

2009
First quarter
Second quarter
Third quarter
Fourth quarter

High

Low

$ 

33.50
35.85
32.63
33.77

$  

24.86
27.84
28.58
30.42

$ 

44.63
40.22
37.75
33.31

$  

15.20
19.70
25.39
25.00

Dividend
Paid 

$     

$     

$     

$     

0.27
0.27
0.27
0.27
1.08

0.27
0.27
0.27
0.27
1.08

A	quarterly	dividend	of	$0.27	per	share	was	paid	Feb.	9,	2011.

NASDAQ	market	quotations	are	compiled	according	to	Company	records	and	may	reflect	inter-dealer	
prices,	without	markup,	markdown	or	commission	and	may	not	necessarily	represent	actual	transac-
tions.	

2

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Board of Directors – Kansas City Life Insurance Company

R. Philip Bixby

President,	Chief	Executive	Officer	and		
Chairman	of	the	Board
Kansas	City	Life	Insurance	Company
Kansas	City,	Missouri

John C. Cozad
President
Cozad	Company,	LLC
Platte	City,	Missouri

Richard L. Finn

Walter E. Bixby, LLIF

Vice	Chairman	of	the	Board
Kansas	City	Life	Insurance	Company
President	

Retired	Senior	Vice	President,	Finance
Kansas	City	Life	Insurance	Company
Kansas	City,	Missouri

Cecil R. Miller, CPA
Retired	Partner
KPMG	LLP
Kansas	City,	Missouri

Mark A. Milton, FSA, CERA, MAAA
Senior	Vice	President	and	Actuary
Kansas	City	Life	Insurance	Company
Kansas	City,	Missouri

	 Old	American	Insurance	Company

Nancy Bixby Hudson

Bradford T. Nordholm

Kansas	City,	Missouri

Kevin G. Barth

President	and	Chief	Operating	Officer
Commerce	Bank
Kansas	City,	Missouri	

William R. Blessing

Retired	Senior	Vice	President,	Corporate		
Strategy	and	Development
Embarq

	 Overland	Park,	Kansas

Michael Braude

Retired	President	and	
Chief	Executive	Officer
Kansas	City	Board	of	Trade
Kansas	City,	Missouri

Investor
Lander,	Wyoming

Daryl D. Jensen, MAAA, FLMI
Retired	Vice	President	of	
Finance	
Western	Institutional	Review	Board
Olympia,	Washington
Retired	President	and	Vice	Chairman		
of	the	Board
Sunset	Life	Insurance	Company	of	
America
Kansas	City,	Missouri

Tracy W. Knapp

Senior	Vice	President,	Finance
Kansas	City	Life	Insurance	Company
Kansas	City,	Missouri

Chief	Executive	Officer	
Starwood	Energy	Group	Global	LLC

	 Greenwich,	Connecticut	

William A. Schalekamp, JD, CLU, FLMI

Retired	Senior	Vice	President,	
	 General	Counsel	and	Secretary

Kansas	City	Life	Insurance	Company
Kansas	City,	Missouri

and variable universal life products increased $3.7 million or 33% for the year compared 
to the prior year.  The growth in overall new life insurance sales was primarily attributable 
to positive results being attained from the Company’s recruiting efforts and the improved 
productivity of general agents and agents, along with an improving economy. 

The Company experienced realized investment gains of $0.5 million for the year.  This 
represented significant improvement from the realized losses recognized one year ear-
lier.  The low interest rate and improving overall credit environment resulted in improved 
fair values within the Company’s investment portfolio and further strengthened the Com-
pany’s capital position.  Specifically, the investment portfolio had a net unrealized gain 
position of $110.2 million at December 31, 2010, an improvement of $110.0 million 
from December 31, 2009.  The Company’s stockholders’ equity improved 8% during the 
year, further strengthening the Company’s capital position.  

In addition, the Company continues to focus resources on the training and development 
of its field force. Specifically, the Company places a priority on recruiting new general 
agents and agents, both of which are essential for the Company’s long-term success.  
While many in the industry have abandoned the agency career-based system, the Com-
pany believes this system sets it apart from competitors in the life insurance industry.  
During 2010, 30 new general agents joined the Company as valued partners.      

The Company believes that its relationships with its shareholders, policyholders, general 
agents and agents, and associates are the foundation from which the Company builds its 
future.  Kansas City Life continues to provide competitive products, superior customer 
service, financial strength, specialized training and superior sales and marketing support.  
Kansas City Life is a company that has proven its financial strength over time and contin-
ues to provide value-oriented products, throughout economic cycles.            

R. Philip Bixby
President, Chief Executive Officer and 
Chairman of the Board

14

Board of Directors

3

	
	
	
	
	
	
	
	
	
	
	
	
	
	
	
	
	
	
 
	
	
	
	
	
	
	
	
	
	
	
	
	
	
	
	
	
 
	
	
	
The Kansas City Life Group of Companies

Kansas City Life Insurance Company
Since	1895,	Kansas	City	Life	Insurance	Company	(www.kclife.com)	has	been	dedi-
cated	to	the	present	and	future	financial	security	of	its	customers.	Kansas	City	Life	
and	its	subsidiaries	provide	financial	services,	including	insurance	and	investments,	
to	consumers	throughout	48	states	and	the	District	of	Columbia.*	More	than	2,200	
general	agents	and	agents	serve	individuals,	families,	small	businesses	and	corpora-
tions	with	a	diverse	range	of	products	including	universal	life,	term	life,	whole	life,	
variable	life	insurance,*	variable	annuities,*	fixed	deferred	annuities	and	group	prod-
ucts.	Kansas	City	Life	has	been	providing	Security	Assured	for	more	than	115	years.

Old American Insurance Company
Since	1939,	the	mission	of	Old	American	Insurance	Company	(www.oaic.com)	has	
been	to	provide	peace	of	mind	to	the	senior	market	and,	in	turn,	enhance	the	quality	
of	life	for	policyholders	and	their	beneficiaries.	Agents	assist	individuals	ages	50	–	85	
through	final	arrangements	planning,	charitable	giving	life	insurance,	and	Social	
Security	and	retirement	income	replacement	insurance.	In	addition,	Old	American	
began	targeting	individuals	ages	20	to	65	in	2009	with	its	Level	Term	20	life	insur-
ance	product.	The	subsidiary	operates	in	46	states	and	the	District	of	Columbia.

Sunset Financial Services Inc.*
Sunset	Financial	Services	(www.sunsetfinancial.com)	is	a	full-service	brokerage	firm	
and	registered	investment	advisor.	Sunset	Financial	Services’	registered	representatives	
are	also	licensed	with	Kansas	City	Life.	Investment	options	include	variable	products,	
mutual	funds,	stocks	and	bonds,	money	market	funds,	CDs	and	asset	management	
products.

Sunset Life Insurance Company of America
Sunset	Life	(www.sunsetlife.com)	was	originally	founded	in	1937	in	Olympia,	Wash.
Kansas	City	Life	purchased	Sunset	Life	in	1974	and	its	operations	were	consolidated	
into	the	Company’s	Home	Office	in	1999.	The	Sunset	Life	sales	force	was	integrated	
into	the	Kansas	City	Life	sales	force	in	2006.

Financial Ratings, evaluated by A.M. Best
Kansas City Life Insurance Company  – A (Excellent; Stable Outlook)
Old American Insurance Company – B++ (Good; Positive Outlook)
Sunset Life Insurance Company – A (Excellent; Stable Outlook)

These	ratings	represent	A.M.	Best’s	opinion	of	the	financial	strength	and	stability	of	
Kansas	City	Life,	Old	American	and	Sunset	Life	Insurance	Companies	and	each	com-
pany’s	ability	to	meet	ongoing	obligations	to	policyholders,	as	of	June	2010.	

There are 15 financial strength ratings offered by A.M Best, ranging from A++ (superior) 
to F (in liquidation).

Please refer to the Company’s Form 10-K and Proxy Statement as filed 
with the Securities and Exchange Commission (SEC).

4

*Securities are distributed through Sunset Financial Services Inc., 3520 Broadway,
Kansas City, MO 64111, 816-753-7000. Member FINRA and SIPC.

Senior Officers

Kansas City Life 
Insurance Company 
R. Philip Bixby
	 President,	Chief	Executive	Officer	and	

Chairman	of	the	Board

Walter E. Bixby, LLIF
	 Vice	Chairman	of	the	Board
	 Kansas	City	Life	Insurance	Company
	 President
	 Old	American	Insurance	Company

Charles R. Duffy Jr., FLMI
	 Senior	Vice	President,	Operations

Tracy W. Knapp
	 Senior	Vice	President,	Finance

Donald E. Krebs, MSM, CLU, ChFC
	 Senior	Vice	President,	Sales	and	Marketing

Mark A. Milton, FSA, CERA, MAAA
	 Senior	Vice	President	and	Actuary

William A. Schalekamp, JD, CLU, FLMI*
	 Senior	Vice	President,		

	General	Counsel	and	Secretary

Gregory M. Galvin
	 Vice	President,	Real	Estate

David A. Laird, CPA, FLMI
	 Vice	President	and	Controller

Bruce G. Olberding
	 Vice	President,	Broker	Dealer

Robert J. Milroy
	 Vice	President,	Underwriting	and	New	

Richard D. Ropp, FLMI, ACS
	 Vice	President,	Customer	Services	and	

Claims

Stephen E. Ropp
	 Vice	President,	Operations	Services

J. Todd Salash
	 Vice	President,	Computer	Information	

Services

Dan L. Schick, CPA, CLU, FLMI
	 Vice	President	and	Auditor

Jeffrey M. Seeman 
	 Vice	President,	Group

Philip A. Williams, CFA
	 Vice	President,	Securities

Old American 
Insurance Company
R. Philip Bixby
	 Chairman	of	the	Board

Walter E. Bixby, LLIF
	 President

John C. Alderton
	 Vice	President,	Sales

Business

Richard D. Ropp, FLMI, ACS
	 Vice	President,	Customer	Services	and	

Claims

Sunset Life Insurance 
Company of America
R. Philip Bixby
	 President,	Chairman	of	the	Board

Walter E. Bixby, LLIF
	 Vice	Chairman	of	the	Board

Daryl D. Jensen, MAAA, FLMI**
	 Vice	Chairman	of	the	Board

Donald E. Krebs, MSM, CLU, ChFC
	 Vice	President,	Sales	and	Marketing

David A. Laird, CPA, FLMI
	 Vice	President	and	Controller

Robert J. Milroy
	 Vice	President,	Insurance	Services	and	

Assistant	Secretary

Mark A. Milton, FSA, CERA, MAAA
	 Vice	President	and	Actuary

Richard D. Ropp, FLMI, ACS
	 Vice	President,	Policy	Administration

A. Craig Mason, Jr.
	 Vice	President,	General	Counsel	and
	 Secretary	

Gary K. Hoffman, JD, CLU, FLMI
	 Vice	President,	Associate	General	Counsel	

and	Secretary

Matthew R. O’Connor 
	 Secretary

Robert J. Milroy
	 Vice	President,	Underwriting	and	New	

Tracy W. Knapp
	 Chief	Financial	Officer

*William A. Schalekamp retired from the 

Company in October 2010

David A. Laird, CPA, FLMI
	 Vice	President	and	Controller	

**Daryl D. Jensen retired as Sunset Life Vice 

Chairman in April 2010

Business

John L. Nogalski, CPA, FLMI
	 Vice	President,	Taxes

Kansas City Life 
Insurance Company

Old American Insurance Company

Sunset Life Insurance 
Company of America

Sunset Financial Services Inc.

Home Office
3520 Broadway
Kansas City, MO 64111
Phone: 816-753-7000

Visit us on the Internet:
www.kclife.com 
www.oaic.com 
www.sunsetlife.com 
www.sunsetfinancial.com

13

 
Sunset Financial Services Inc.

Kansas City Life Insurance Company’s wholly-owned broker-dealer facilitates the purchase, sale 
and management of securities, such as variable universal life and variable annuity products. 
Through this alliance, Sunset Financial Services (SFS) provides insurance agents who are regis-
tered representatives the flexibility to also market a wide range of securities products through a 
single relationship.

Despite continued domestic and international market volatility, SFS performed well during 
2010.  Specifically, SFS recorded a 16% increase in gross revenue for 2010, following a 34% 
decrease in 2009. Assets under management also increased during 2010.

Moving forward, SFS has laid the groundwork for increased sales and improved performance. 
Further, SFS will continue working with Kansas City Life to help recruit and retain quality agen-
cies and producers, who are interested in selling securities products. 

Sunset Financial Services is Kansas City Life’s wholly-owned broker-dealer. These six Home Office associates work to provide 
representatives and securities customers with the services needed to secure a sound financial future. The six individuals represent 
more than 105 years of service to the Company. Pictured (from left): Janet Tate, senior brokerage services associate; Kelly Ul-
lom, assistant vice president, chief compliance officer; Bruce Olberding, president; Tonja Coleman, operations services associate; 
Stephen Foster, project manager; and Susie Denney, assistant vice president, chief operations officer.

Stephen Foster: 12 years of educating the field

Since	1999,	Stephen	Foster	has	played	a	key	role	in	bridging	the	gap	between	the	Sunset	
Financial	Services	(SFS)	Century	II	product	portfolio,	the	Company’s	field	force	and	clients.	
As	project	manager	for	the	portfolio,	Stephen	works	to	educate	the	field	force	so	that	they	
fully	understand	the	value	of	each	product	and	can	effectively	convey	that	information	to	their	
clients.

“It	is	very	rewarding	that	the	knowledge	I	have	passed	on	to	our	field	force	ultimately	
helps	their	clients	achieve	a	better	life	through	financial	security,”	Stephen	says.	“I	enjoy	know-
ing	that	I’m	helping	them	prepare	for	whatever	the	future	holds.”
In	turn,	Stephen’s	work	has	helped	bring	out	the	best	in	him.
“I	enjoy	working	for	a	Company	with	such	strong	family	values	and	it	has	taught	me	a	lot	about	mutual	respect,”	says	

Stephen.	“Having	a	strong	foundation	of	integrity	and	dedication	is	rare	these	days	and	I	am	proud	of	that	heritage.”

12

Corporate 
Highlights

We’ll be with you … 
We’re Kansas City Life

Since 1895, Kansas City Life Insur-

ance Company has been a leader 

in the life insurance and financial 

services industry. The men and 

women of Kansas City Life are 

dedicated to offering the Com-

pany’s shareholders, policyholders, 

general agents and agents with 

the superior products and quality 

services needed to build a solid 

financial plan. 

So who are we? We are a united 

Company, dedicated to the values 

of honesty and integrity, sound 

business practices and most of all 

Security Assured. For more than 

115 years, Kansas City Life has 

built a foundation of success that is 

well documented. Through eco-

nomic prosperity and challenges, 

our promise is clear: We’ll be with 

you … We’re Kansas City Life.

5

The Sales and Marketing Department provides the Company’s field force 
with excellent marketing service and support to assist in providing Secu-
rity Assured to the Company’s policyholders. Representing the department 
are five individuals whose combined 107 years of service to the Company 
embody the mission of Security Assured. Pictured (from left): Cheryl 
Genova, advanced sales underwriter; Dale French, senior application sys-
tems analyst; Leigh Ann Faherty, senior administrative assistant; Mary Jo 
Olinger, manager, sales materials; and Jim Wilcox (seated), assistant vice 
president, marketing services and product information.

Dale French:
19 years of helping agencies succeed
For	almost	20	years,	Dale	French,	
senior	application	systems	analyst,	Sales	
and	Marketing,	has	been	helping	Kansas	
City	Life	Insurance	Company’s	general	
agents	and	agents	successfully	grow	their	
businesses.	In	fact,	Dale	manages	all	the	
sales-based	production	data	for	each	field	force	member	under	contract	
with	the	Company.	By	tracking	production,	he	is	able	to	assist	agents	in	
planning	for	the	future	and	setting	long-term	production	goals.
	 More	importantly,	Dale	is	not	only	supporting	the	Company’s	field	
force	in	their	efforts	to	grow	their	businesses,	he	believes	he	is	helping	
policyholders	gain	financial	security.

“Indirectly,	I	feel	like	I’ve	helped	our	policyholders	achieve	the	life	
insurance	and	financial	protection	they	need,”	he	says.	“That	definitely	
gives	me	a	sense	of	accomplishment.”

Since	Dale	joined	Kansas	City	Life	in	1992,	he	has	witnessed	first-
hand	how	the	Company	has	grown	in	its	commitment	to	provide	Secu-
rity	Assured	to	its	policyholders.	This	dedication	has	always	impressed	
him,	especially	during	the	recent	economic	challenges.

“Witnessing	the	repercussions	of	the	economic	downturn	has	
helped	me	appreciate	what	it	means	to	work	for	a	stable	company	like	
Kansas	City	Life.	I	will	always	value	that.”

	
		
	
	
	
	
	
		
Individual 
Insurance

Kansas City Life Insurance 
Company’s Individual In-
surance segment provides 
financial security to con-
sumers in 48 states. Life 
insurance products are 
distributed through two me-
diums: the Company’s field 
force, and through alliance 
with third-party marketing 
arrangements.

Company’s field force
The Company’s field force 
is represented by indepen-
dent agencies, which are 
operated by general agents 
and agents across the U.S. 
Kansas City Life provides 
each agency with the prod-
uct portfolio and marketing 
support necessary to suc-
ceed in serving consumers 
in their local markets. The 
Company’s expanding prod-
uct portfolio and individual 
one-on-one support from 
the Home Office are attrac-
tive recruiting resources, set-
ting  Kansas City Life apart 
from many in the industry.

Third-party alliances
Independent alliances with 
American Republic  

In 1991, Old American joined forces with Kansas City Life Insurance Company, launching a 
new chapter in the Company’s history. Walter E. Bixby, a fourth generation member of the Bixby 
family leadership, has served as the Company’s President for nearly 15 years.

Old American accounted for 26% of Kansas City Life’s consolidated insurance revenues in 2010, 
2009 and 2008. Old American had a 29% increase in new premiums during 2010, following 
a 20% increase in new premiums in 2009. In fact, 2010 proved to be a banner year for Old 
American in sales, following consecutive years of remarkable success. The Company recorded 
more sales in each period during 2010 relative to 2009. Contributing to this success was the 
experience, commitment and loyalty of veteran general agent managers who provided the 
foundation for increased sales momentum. During 2010, four of the Company’s 25 general  
agencies produced at least 2,000 new policies during the year. Additionally, two of the Company’s  
agencies, McAfee and Associates in Hannibal, Mo., and Whittenburg Insurance and Investment 
Group in Alpine, Utah, generated more than 3,000 new policies.

Old American continues to focus on the recruiting and development of new agencies and 
agents. The six newly-hired general agencies in 2010 produced an impressive total of new sales. 
In addition, approximately 40% of all new policies were produced by agents in their first three 
years of service with the Company.

A key to the success of new agencies and agents, along with existing agencies, is the unique 
ability of Old American to generate sales leads. Old American has a deep and successful history 
as a pioneer in direct marketing techniques and processes. This ability remains a strategic 
advantage for the Company and its field force, particularly in aiding the success of new agencies 
and agents. 

Moving forward, the Company plans to continue to expand its sales territories, increase its 
recruiting efforts, remain focused on agent productivity for its general agencies and hold 
steadfast in its approach to support the field force through its lead generation efforts. As always, 
Old American will remain focused on its mission that has guided the Company for more than 
seven decades – delivering peace of mind to the senior market.

11

The combined efforts of the New Business and Customer Services Departments supply 
the Company’s policyholders and field force with outstanding, one-on-one support. With 
a combined total of 145 years of experience, these five individuals have dedicated much 
of their lives to service and Kansas City Life. Pictured (from left) Randy Hays, direc-
tor, underwriting research; Beth Bolyard, senior underwriting consultant; Dave Toney, 
senior service specialist; Joyce Seuferling, manager, New Business; and Marta Conley, 
senior service specialist. 

Joyce Seuferling: 
40 years of managing success
	 Much	can	change	during	the	course	of	40	
years.	For	Kansas	City	Life	Insurance	Com-
pany’s	New	Business	Department,	one	con-
stant	remains	throughout	four	decades:	Joyce	
Seuferling	has	anchored	a	staff	that	directly	
impacts	policyholders,	general	agents	and	
agents.

As	manager	for	New	Business	and	Training,	Joyce	fulfills	many	responsi-
bilities	that	include	helping	to	keep	new	and	potential	policyholder	informa-
tion	moving	through	the	application	process	from	start	to	finish.	With	40	
years	of	experience,	Joyce	successfully	oversees	a	department	in	which	meticu-
lous	accuracy	and	timeliness	are	imperative.

“We	have	a	tremendous	responsibility	to	our	policyholders	and	our	field	
force,”	Joyce	says.	“What	we	do	impacts	our	distribution	and	how	they	inter-
act	with	their	clients,	so	it’s	important	to	us	and	we	take	our	responsibility	
seriously.”

Forty	years	can	also	change	what	a	person	values	most.	While	Joyce	be-
lieves	she	has	always	known	the	value	of	life	insurance,	she	discovered	its	true	
impact	when	Kansas	City	Life	began	publishing	“Real	Life	Stories”	designed	
to	illustrate	how	life	insurance	impacted	real	people.	

“When	we	started	circulating	those	stories,	it	hit	me	that	I	wasn’t	just	
helping	unknown	people	I’ll	never	meet.	The	stories	really	showed	me	that	
what	we	do	has	a	direct	impact	on	people’s	lives,	which	is	gratifying,”	she	says.	

6

	
	
	
	
Old American Insurance Company 
Old American Insurance Company opened its doors in 1939 to respond to a market need it still 
serves today – the senior market. In its rich history, the Company has consistently been recognized 
in the final expense industry for its considerable expertise and success at marketing final expense 
insurance products through its nationwide general agency system with exclusive territories.

Old American Insurance Company supports its policyholders and field force through a variety of departments, including the 
Customer Services, Marketing and New Business Departments. With more than 154 years of combined service, these associates 
are leaders for their departments. Pictured (from left): Denise Ramsey, telephone inspector; Karla Tolbert, senior services associ-
ate; Kathy Meissen, agency services program coordinator; Mike Kershner, assistant vice president, New Business; Holly Ropp, 
assistant vice president, marketing communications; and Barbara Shaw, senior services associate.

Kathy Meissen, an Old American staple for 35 years

For	35	years,	Kathy	Meissen	has	dedicated	her	service	to	Old	American	Insurance	Com-
pany.	As	the	agency	services	project	coordinator	for	Sales	and	Marketing,	Kathy’s	days	are	oc-
cupied	with	tasks	from	building	recruiting	and	marketing	campaigns	to	managing	production	
numbers.	For	three	and-a-half	decades,	Kathy	has	helped	Old	American	grow,	while	helping	
policyholders	achieve	peace	of	mind.			
	 One	of	her	favorite	projects	is	to	assist	with	the	Company’s	annual	New	Agent	of	Merit	
seminar,	where	newly	contracted	agents	attend	a	two-day	conference	at	the	Home	Office.

“Watching	these	new	agents	learn	and	seeing	their	enthusiasm	for	the	industry	is	amaz-
ing,”	says	Kathy.	“They	leave	here	with	a	new-found	fire	to	be	successful,	which	is	impressive.”
	 That	success	has	left	an	indelible	mark	on	Kathy,	and	it	drives	her	to	continue	to	support	the	Company.	

“Old	American	has	stayed	on	course	despite	a	multitude	of	changes	since	I	started,”	she	says.	“It’s	amazing	to	have	
witnessed	these	changes,	and	to	watch	how	the	Company	has	consistently	stood	by	its	standards	and	is	just	as,	if	not	more,	
successful	as	it	was	when	I	first	joined.”	

Insurance Company and GuideOne Mutual Insurance Company allow agents from both compa-
nies to distribute Kansas City Life’s products. These agreements provide agents from both compa-
nies with the complementary products and services they need to offer financial security to their 
clients.

Life insurance sales
Life insurance sales and new business production at Kansas City Life are measured by new pre-
miums recorded and new deposits received. Premiums include receipts from traditional indi-
vidual life insurance and immediate annuity products. Deposits are received from universal life 
insurance, variable universal life insurance and fixed deferred and variable annuity products.

The Individual Insurance segment generated $69.2 million in total premiums for 2010, remaining 
flat compared to 2009. Total renewal premiums increased 1% in 2010, compared to a 1% de-
crease in the previous year. 

Total new deposits declined $3.2 million or 3% in 2010, following a $34.8 million or 51% in-
crease in 2009.  The decline in 2010 was due to an $8.9 million or 12% decrease in new fixed 
deferred annuity deposits.  Partially offsetting the decrease in new deposits in 2010 were the 
following improvements: new universal life deposits increased $3.5 million or 35%, new vari-
able annuity deposits increased $2.0 million or 13%, and new variable universal life deposits 
increased $0.2 million or 19%.  

Total renewal deposits increased $1.8 million or 1% in 2010, due to a $5.7 million or 21% in-
crease in fixed deferred annuity deposits. This increase largely resulted from higher sales of this 
product than experienced during 2009.  The increases in sales of fixed deferred annuities during 
2009 were attributed to consumer preferences for fixed-rate products, resulting from the volatility 
in the equity markets. This volatility and the difficult economic environment were also significant 
factors in the declines in sales of variable annuities, variable universal life and universal life.

Future growth
The Individual Insurance segment is an essential part of Kansas City Life’s core business, repre-
senting a majority of the Company’s revenue and net income.

The Company plans to continue to grow the segment by recruiting talented general agents and 
agents. Additions to  the product portfolio, increased focus on sales development and enhanced 
marketing support are elements that will be emphasized to attract new field representatives. 

As an additional point of emphasis, the Company will also seek potential third-party market-
ing relationships, such as those established with American Republic and GuideOne, to enhance 
future sales. 

10

7

	
	
	
The segment’s core distribution and third-party arrangements combined to set a sales record for 
Group Insurance including an increase in new premiums of 22% over 2009. 

In 2010, the Group Insurance segment generated 20% of the Company’s consolidated insurance 
revenues, the same proportion as in 2009. Total Group premiums increased $1.3 million or 2% 
in 2010, following an $0.8 million or 1% increase in 2009.

In addition, the Company uses reinsurance in its life and disability product lines to help mitigate 
risk. Reinsurance on premiums increased $0.9 million or 11% in 2010, following a $0.6 million 
or 8% increase in 2009. The increase in 2010 was primarily due to an increase in short-term 
disability business that is highly reinsured. The increase in 2009 was largely due to short- and 
long-term disability business sold through a third-party arrangement. 

Moving forward, the Group Insurance segment is focused on three primary areas of emphasis to 
help improve sales:

1.  Growing in-force business, both through the Company’s sales representatives  

as well as select third-party marketing arrangements.

2. 

3. 

Improving administrative efficiency through increased use of customer-  
interface technology, which is designed to reduce expenses and improve  
customer service. 

Enhancing the segment’s product portfolio, through delivery of new product    
offerings and flexible options to meet the dynamic needs of the employee  
benefits market.

Group Insurance

Kansas City Life Insur-
ance Company offers 
several insurance prod-
ucts in the Group Insur-
ance segment, including 
dental, life, vision, and 
short- and long-term 
disability insurance. 
These offerings encom-
pass both traditional, 
employer-funded group 
insurance, as well as vol-
untary, employee-paid 
products.

The Group Insurance 
segment markets its 
products primarily to 
small- and mid-size or-
ganizations. Group prod-
ucts are sold through 
sales representatives 
who target a nationwide 
network of independent 
general agents and group 
brokers, along with the 
Company’s career gen-
eral agents. This sales 
network is this segment’s 
core distribution sys-
tem. The Company also 
markets Group products 
through select third-party 
marketing arrangements.

The Group Department is dedicated to providing products and services designed 
to offer benefit-solutions to both employees and employers. These five department 
representatives combine for more than 102 years of service to the Company. Pictured 
(from left) Talva Parker, assistant vice president, Group; Sheli Paull, manager Group 
sales support; Jody Robinson, manager, Group client services (seated); Debbie Petroll, 
senior Group sales coordinator; and Renee Medellin, Group underwriter (seated).

Twenty-six years and counting:  
Renee Medellin thrives under pressure

As	a	member	of	Kansas	City	Life’s	Group	In-
surance	Department,	Renee	Medellin’s	responsibil-
ities	keep	her	behind	the	scenes	of	the	day-to-day	
operation.	But	that	doesn’t	mean	the	role	she	plays	
is	any	less	important	as	those	in	the	forefront.

As	a	Group	Underwriter	since	1988,	Renee	

works	in	a	fast-paced,	deadline-oriented	envi-
ronment	that	relies	on	her	to	excel	under	pressure.	She	is	responsible	for	
working	directly	with	the	Group	Insurance	segment’s	sales	force	across	the	
U.S.	to	ensure	its	products,	dental,	vision,	short-	and	long-term	disability	
and	life	insurance,	are	quoted	properly.	She	and	her	team	are	essential	to	
provide	quick	and	accurate	price	quotes	in	a	very	competitive	market.	She	
is	proud	of	helping	people	gain	their	benefits.

“In	this	or	any	economy,	it	is	absolutely	imperative	for	people	to	have	
benefits,”	Renee	says.	“We	play	an	important	role	by	providing	those	prod-
ucts,	which	is	rewarding	to	know	that	I’m	making	a	difference.”
Renee’s	days	are	often	spent	adjusting	to	what	any	given	day	may	bring,	
but	that	doesn’t	slow	her	down.	Instead,	she	concentrates	on	one	quote	at	a	
time,	one	client	at	a	time	knowing	that	she’s	making	a	difference.

“People	recognize	our	history,	and	they	understand	what	we	stand	for,”	

she	says.	“I’m	proud	to	work	for	Kansas	City	Life.”	

8

9

	
	
	
	
 
 
 
 
 
 
 
 
 
 
The segment’s core distribution and third-party arrangements combined to set a sales record for 
Group Insurance including an increase in new premiums of 22% over 2009. 

In 2010, the Group Insurance segment generated 20% of the Company’s consolidated insurance 
revenues, the same proportion as in 2009. Total Group premiums increased $1.3 million or 2% 
in 2010, following an $0.8 million or 1% increase in 2009.

In addition, the Company uses reinsurance in its life and disability product lines to help mitigate 
risk. Reinsurance on premiums increased $0.9 million or 11% in 2010, following a $0.6 million 
or 8% increase in 2009.  The increase in 2010 was primarily due to an increase in short-term 
disability business that is highly reinsured. The increase in 2009 was largely due to short- and 
long-term disability business sold through a third-party arrangement. 

Moving forward, the Group Insurance segment is focused on three primary areas of emphasis to 
help improve sales:

1.  Growing in-force business, both through the Company’s sales representatives  

as well as select third-party marketing arrangements.

2. 

3. 

Improving administrative efficiency through increased use of customer-  
interface technology, which is designed to reduce expenses and improve  
customer service. 

Enhancing the segment’s product portfolio, through delivery of new product    
offerings and flexible options to meet the dynamic needs of the employee  
benefits market.

Group Insurance

Kansas City Life Insur-
ance Company offers 
several insurance prod-
ucts in the Group Insur-
ance segment, including 
dental, life, vision, and 
short- and long-term 
disability insurance. 
These offerings encom-
pass both traditional, 
employer-funded group 
insurance, as well as vol-
untary, employee-paid 
products.

The Group Insurance 
segment markets its 
products primarily to 
small- and mid-size or-
ganizations. Group prod-
ucts are sold through 
sales representatives 
who target a nationwide 
network of independent 
general agents and group 
brokers, along with the 
Company’s career gen-
eral agents.  This sales 
network is this segment’s 
core distribution sys-
tem.  The Company also 
markets Group products 
through select third-party 
marketing arrangements.

The Group Department is dedicated to providing products and services designed 
to offer benefit-solutions to both employees and employers. These five department 
representatives combine for more than 102 years of service to the Company. Pictured 
(from left) Talva Parker, assistant vice president, Group; Shelli Paul, senior Group 
sales coordinator; Jody Robinson, manager, Group contract and customer services 
(seated); Debbie Petroll, senior Group sales coordinator; and Renee Medellin, Group 
underwriter (seated).

Twenty-six years and counting:  
Renee Medellin thrives under pressure

As	a	member	of	Kansas	City	Life’s	Group	In-
surance	Department,	Renee	Medellin’s	responsibil-
ities	keep	her	behind	the	scenes	of	the	day-to-day	
operation.	But	that	doesn’t	mean	the	role	she	plays	
is	any	less	important	as	those	in	the	forefront.

As	a	Group	Underwriter	since	1988,	Renee	

works	in	a	fast-paced,	deadline-oriented	environment	that	relies	on	her	to	
excel	under	pressure.	She	is	responsible	for	working	directly	with	the	Group	
Insurance	segment’s	sales	force	across	the	U.S.	to	ensure	its	products,	den-
tal,	vision,	short-	and	long-term	disability	and	life	insurance,	are	quoted	
properly.		She	and	her	team	are	essential	to	provide	quick	and	accurate	
price	quotes	in	a	very	competitive	market.	She	is	proud	of	helping	people	
gain	their	benefits.

“In	this	or	any	economy,	it	is	absolutely	imperative	for	people	to	have	
benefits,”	Renee	says.	“We	play	an	important	role	by	providing	those	prod-
ucts,	which	is	rewarding	to	know	that	I’m	making	a	difference.”
Renee’s	days	are	often	spent	adjusting	to	what	any	given	day	may	bring,	
but	that	doesn’t	slow	her	down.	Instead,	she	concentrates	on	one	quote	at	a	
time,	one	client	at	a	time	knowing	that	she’s	making	a	difference.

“People	recognize	our	history,	and	they	understand	what	we	stand	for,”	

she	says.	“I’m	proud	to	work	for	Kansas	City	Life.”	

8

9

	
	
	
	
 
 
 
 
 
 
 
 
 
 
Old American Insurance Company 
Old American Insurance Company opened its doors in 1939 to respond to a market need it still 
serves today – the senior market. In its rich history, the Company has consistently been recognized 
in the final expense industry for its considerable expertise and success at marketing final expense 
insurance products through its nationwide general agency system with exclusive territories.

Old American Insurance Company supports its policyholders and field force through a variety of departments, including the 
Customer Services, Marketing and New Business Departments. With more than 154 years of combined service, these associates 
are leaders for their departments. Pictured (from left): Denise Ramsey, telephone inspector; Karla Tolbert, senior services associ-
ate; Kathy Meissen, agency services program coordinator; Mike Kershner, assistant vice president, New Business; Holly Ropp, 
assistant vice president, marketing communications; and Barbara Shaw, senior services associate.

Kathy Meissen: An Old American staple for 35 years

For	35	years,	Kathy	Meissen	has	dedicated	her	service	to	Old	American	Insurance	Com-
pany.	As	the	agency	services	project	coordinator	for	Sales	and	Marketing,	Kathy’s	days	are	oc-
cupied	with	tasks	from	building	recruiting	and	marketing	campaigns	to	managing	production	
numbers.	For	three	and-a-half	decades,	Kathy	has	helped	Old	American	grow,	while	helping	
policyholders	achieve	peace	of	mind.			
	 One	of	her	favorite	projects	is	to	assist	with	the	Company’s	annual	New	Agent	of	Merit	
seminar,	where	newly	contracted	agents	attend	a	two-day	conference	at	the	Home	Office.

“Watching	these	new	agents	learn	and	seeing	their	enthusiasm	for	the	industry	is	amaz-
ing,”	says	Kathy.	“They	leave	here	with	a	new-found	fire	to	be	successful,	which	is	impressive.”
	 That	success	has	left	an	indelible	mark	on	Kathy,	and	it	drives	her	to	continue	to	support	the	Company.	

“Old	American	has	stayed	on	course	despite	a	multitude	of	changes	since	I	started,”	she	says.	“It’s	amazing	to	have	
witnessed	these	changes,	and	to	watch	how	the	Company	has	consistently	stood	by	its	standards	and	is	just	as,	if	not	more,	
successful	as	it	was	when	I	first	joined.”	

Insurance Company and GuideOne Mutual Insurance Company allow agents from both compa-
nies to distribute Kansas City Life’s products. These agreements provide agents from both compa-
nies with the complementary products and services they need to offer financial security to their 
clients.

Life insurance sales
Life insurance sales and new business production at Kansas City Life are measured by new pre-
miums recorded and new deposits received. Premiums include receipts from traditional indi-
vidual life insurance and immediate annuity products. Deposits are received from universal life 
insurance, variable universal life insurance and fixed deferred and variable annuity products.

The Individual Insurance segment generated $69.2 million in total premiums for 2010, remaining 
flat compared to 2009. Total renewal premiums increased 1% in 2010, compared to a 1% de-
crease in the previous year. 

Total new deposits declined $3.2 million or 3% in 2010, following a $34.8 million or 51% in-
crease in 2009.  The decline in 2010 was due to an $8.9 million or 12% decrease in new fixed 
deferred annuity deposits.  Partially offsetting the decrease in new deposits in 2010 were the 
following improvements: new universal life deposits increased $3.5 million or 35%, new vari-
able annuity deposits increased $2.0 million or 13%, and new variable universal life deposits 
increased $0.2 million or 19%.  

Total renewal deposits increased $1.8 million or 1% in 2010, due to a $5.7 million or 21% in-
crease in fixed deferred annuity deposits. This increase largely resulted from higher sales of this 
product than experienced during 2009.  The increases in sales of fixed deferred annuities during 
2009 were attributed to consumer preferences for fixed-rate products, resulting from the volatility 
in the equity markets. This volatility and the difficult economic environment were also significant 
factors in the declines in sales of variable annuities, variable universal life and universal life.

Future growth
The Individual Insurance segment is an essential part of Kansas City Life’s core business, repre-
senting a majority of the Company’s revenue and net income.

The Company plans to continue to grow the segment by recruiting talented general agents and 
agents. Additions to  the product portfolio, increased focus on sales development and enhanced 
marketing support are elements that will be emphasized to attract new field representatives. 

As an additional point of emphasis, the Company will also seek potential third-party market-
ing relationships, such as those established with American Republic and GuideOne, to enhance 
future sales. 

10

7

	
	
	
Individual 
Insurance

Kansas City Life Insurance 
Company’s Individual In-
surance segment provides 
financial security to con-
sumers in 48 states. Life 
insurance products are 
distributed through two me-
diums: the Company’s field 
force, and through alliance 
with third-party marketing 
arrangements.

Company’s field force
The Company’s field force 
is represented by indepen-
dent agencies, which are 
operated by general agents 
and agents across the U.S. 
Kansas City Life provides 
each agency with the prod-
uct portfolio and marketing 
support necessary to suc-
ceed in serving consumers 
in their local markets. The 
Company’s expanding prod-
uct portfolio and individual 
one-on-one support from 
the Home Office are attrac-
tive recruiting resources, set-
ting  Kansas City Life apart 
from many in the industry.

Third-party alliances
Independent alliances with 
American Republic  

In 1991, Old American joined forces with Kansas City Life Insurance Company, launching a 
new chapter in the Company’s history. Walter E. Bixby, a fourth generation member of the Bixby 
family leadership, has served as the Company’s President for nearly 15 years.

Old American accounted for 26% of Kansas City Life’s consolidated insurance revenues in 2010, 
2009 and 2008. Old American had a 29% increase in new premiums during 2010, following 
a 20% increase in new premiums in 2009. In fact, 2010 proved to be a banner year for Old 
American in sales, following consecutive years of remarkable success. The Company recorded 
more sales in each period during 2010 relative to 2009. Contributing to this success was the 
experience, commitment and loyalty of veteran general agent managers who provided the 
foundation for increased sales momentum. During 2010, four of the Company’s 25 general  
agencies produced at least 2,000 new policies during the year. Additionally, two of the Company’s  
agencies, McAfee and Associates in Hannibal, Mo., and Whittenburg Insurance and Investment 
Group in Alpine, Utah, generated more than 3,000 new policies.

Old American continues to focus on the recruiting and development of new agencies and 
agents. The six newly-hired general agencies in 2010 produced an impressive total of new sales. 
In addition, approximately 40% of all new policies were produced by agents in their first three 
years of service with the Company.

A key to the success of new agencies and agents, along with existing agencies, is the unique 
ability of Old American to generate sales leads. Old American has a deep and successful history 
as a pioneer in direct marketing techniques and processes. This ability remains a strategic 
advantage for the Company and its field force, particularly in aiding the success of new agencies 
and agents. 

Moving forward, the Company plans to continue to expand its sales territories, increase its 
recruiting efforts, remain focused on agent productivity for its general agencies and hold 
steadfast in its approach to support the field force through its lead generation efforts. As always, 
Old American will remain focused on its mission that has guided the Company for more than 
seven decades – delivering peace of mind to the senior market.

11

The combined efforts of the New Business and Customer Services Departments supply 
the Company’s policyholders and field force with outstanding, one-on-one support. With 
a combined total of 145 years of experience, these five individuals have dedicated much 
of their lives to service and Kansas City Life. Pictured (from left) Randy Hays, direc-
tor, underwriting research; Beth Bolyard, senior underwriting consultant; Dave Toney, 
senior service specialist; Joyce Seuferling, manager, New Business; and Marta Conley, 
senior service specialist. 

Joyce Seuferling: 
40 years of managing success
	 Much	can	change	during	the	course	of	40	
years.	For	Kansas	City	Life	Insurance	Com-
pany’s	New	Business	Department,	one	con-
stant	remains	throughout	four	decades:	Joyce	
Seuferling	has	anchored	a	staff	that	directly	
impacts	policyholders,	general	agents	and	
agents.

As	manager	for	New	Business	and	Training,	Joyce	fulfills	many	responsi-
bilities	that	include	helping	to	keep	new	and	potential	policyholder	informa-
tion	moving	through	the	application	process	from	start	to	finish.	With	40	
years	of	experience,	Joyce	successfully	oversees	a	department	in	which	meticu-
lous	accuracy	and	timeliness	are	imperative.

“We	have	a	tremendous	responsibility	to	our	policyholders	and	our	field	
force,”	Joyce	says.	“What	we	do	impacts	our	distribution	and	how	they	inter-
act	with	their	clients,	so	it’s	important	to	us	and	we	take	our	responsibility	
seriously.”

Forty	years	can	also	change	what	a	person	values	most.	While	Joyce	be-
lieves	she	has	always	known	the	value	of	life	insurance,	she	discovered	its	true	
impact	when	Kansas	City	Life	began	publishing	“Real	Life	Stories”	designed	
to	illustrate	how	life	insurance	impacted	real	people.	

“When	we	started	circulating	those	stories,	it	hit	me	that	I	wasn’t	just	
helping	unknown	people	I’ll	never	meet.	The	stories	really	showed	me	that	
what	we	do	has	a	direct	impact	on	people’s	lives,	which	is	gratifying,”	she	says.	

6

	
	
	
	
Sunset Financial Services Inc.

Kansas City Life Insurance Company’s wholly-owned broker-dealer facilitates the purchase, sale 
and management of securities, such as variable universal life and variable annuity products. 
Through this alliance, Sunset Financial Services (SFS) provides insurance agents who are regis-
tered representatives the flexibility to also market a wide range of securities products through a 
single relationship.

Despite continued domestic and international market volatility, SFS performed well during 
2010.  Specifically, SFS recorded a 16% increase in gross revenue for 2010, following a 34% 
decrease in 2009. Assets under management also increased during 2010.

Moving forward, SFS has laid the groundwork for increased sales and improved performance. 
Further, SFS will continue working with Kansas City Life to help recruit and retain quality agen-
cies and producers, who are interested in selling securities products. 

Sunset Financial Services is Kansas City Life’s wholly-owned broker-dealer. These six Home Office associates work to provide 
representatives and securities customers with the services needed to secure a sound financial future. The six individuals represent 
more than 105 years of service to the Company. Pictured (from left): Janet Tate, senior brokerage services associate; Kelly Ul-
lom, assistant vice president, chief compliance officer; Bruce Olberding, president; Tonja Coleman, operations services associate; 
Stephen Foster, project manager; and Susie Denney, assistant vice president, chief operations officer.

Stephen Foster: 12 years of educating the field

Since	1999,	Stephen	Foster	has	played	a	key	role	in	bridging	the	gap	between	the	Sunset	
Financial	Services	(SFS)	Century	II	product	portfolio,	the	Company’s	field	force	and	clients.	
As	project	manager	for	the	portfolio,	Stephen	works	to	educate	the	field	force	so	that	they	
fully	understand	the	value	of	each	product	and	can	effectively	convey	that	information	to	their	
clients.

“It	is	very	rewarding	that	the	knowledge	I	have	passed	on	to	our	field	force	ultimately	
helps	their	clients	achieve	a	better	life	through	financial	security,”	Stephen	says.	“I	enjoy	know-
ing	that	I’m	helping	them	prepare	for	whatever	the	future	holds.”
In	turn,	Stephen’s	work	has	helped	bring	out	the	best	in	him.
“I	enjoy	working	for	a	Company	with	such	strong	family	values	and	it	has	taught	me	a	lot	about	mutual	respect,”	says	

Stephen.	“Having	a	strong	foundation	of	integrity	and	dedication	is	rare	these	days	and	I	am	proud	of	that	heritage.”

12

Corporate 
Highlights

We’ll be with you … 
We’re Kansas City Life

Since 1895, Kansas City Life Insur-

ance Company has been a leader 

in the life insurance and financial 

services industry. The men and 

women of Kansas City Life are 

dedicated to offering the Com-

pany’s shareholders, policyholders, 

general agents and agents with 

the superior products and quality 

services needed to build a solid 

financial plan. 

So who are we? We are a united 

Company, dedicated to the values 

of honesty and integrity, sound 

business practices and most of all 

Security Assured. For more than 

115 years, Kansas City Life has 

built a foundation of success that is 

well documented. Through eco-

nomic prosperity and challenges, 

our promise is clear: We’ll be with 

you … We’re Kansas City Life.

5

The Sales and Marketing Department provides the Company’s field force 
with excellent marketing service and support to assist in providing Secu-
rity Assured to the Company’s policyholders. Representing the department 
are five individuals whose combined 107 years of service to the Company 
embody the mission of Security Assured. Pictured (from left): Cheryl 
Genova, advanced sales underwriter; Dale French, senior application sys-
tems analyst; Leigh Ann Faherty, senior administrative assistant; Mary Jo 
Olinger, manager, sales materials; and Jim Wilcox (seated), assistant vice 
president, marketing services and product information.

Dale French:
19 years of helping agencies succeed
For	almost	20	years,	Dale	French,	
senior	application	systems	analyst,	Sales	
and	Marketing,	has	been	helping	Kansas	
City	Life	Insurance	Company’s	general	
agents	and	agents	successfully	grow	their	
businesses.	In	fact,	Dale	manages	all	the	
sales-based	production	data	for	each	field	force	member	under	contract	
with	the	Company.	By	tracking	production,	he	is	able	to	assist	agents	in	
planning	for	the	future	and	setting	long-term	production	goals.
	 More	importantly,	Dale	is	not	only	supporting	the	Company’s	field	
force	in	their	efforts	to	grow	their	businesses,	he	believes	he	is	helping	
policyholders	gain	financial	security.

“Indirectly,	I	feel	like	I’ve	helped	our	policyholders	achieve	the	life	
insurance	and	financial	protection	they	need,”	he	says.	“That	definitely	
gives	me	a	sense	of	accomplishment.”

Since	Dale	joined	Kansas	City	Life	in	1992,	he	has	witnessed	first-
hand	how	the	Company	has	grown	in	its	commitment	to	provide	Secu-
rity	Assured	to	its	policyholders.	This	dedication	has	always	impressed	
him,	especially	during	the	recent	economic	challenges.

“Witnessing	the	repercussions	of	the	economic	downturn	has	
helped	me	appreciate	what	it	means	to	work	for	a	stable	company	like	
Kansas	City	Life.	I	will	always	value	that.”

	
		
	
	
	
	
	
		
The Kansas City Life Group of Companies

Kansas City Life Insurance Company
Since	1895,	Kansas	City	Life	Insurance	Company	(www.kclife.com)	has	been	dedi-
cated	to	the	present	and	future	financial	security	of	its	customers.	Kansas	City	Life	
and	its	subsidiaries	provide	financial	services,	including	insurance	and	investments,	
to	consumers	throughout	48	states	and	the	District	of	Columbia.*	More	than	2,200	
general	agents	and	agents	serve	individuals,	families,	small	businesses	and	corpora-
tions	with	a	diverse	range	of	products	including	universal	life,	term	life,	whole	life,	
variable	life	insurance,*	variable	annuities,*	fixed	deferred	annuities	and	group	prod-
ucts.	Kansas	City	Life	has	been	providing	Security	Assured	for	more	than	115	years.

Old American Insurance Company
Since	1939,	the	mission	of	Old	American	Insurance	Company	(www.oaic.com)	has	
been	to	provide	peace	of	mind	to	the	senior	market	and,	in	turn,	enhance	the	quality	
of	life	for	policyholders	and	their	beneficiaries.	Agents	assist	individuals	ages	50	–	85	
through	final	arrangements	planning,	charitable	giving	life	insurance,	and	Social	
Security	and	retirement	income	replacement	insurance.	In	addition,	Old	American	
began	targeting	individuals	ages	20	to	65	in	2009	with	its	Level	Term	20	life	insur-
ance	product.	The	subsidiary	operates	in	46	states	and	the	District	of	Columbia.

Sunset Financial Services Inc.*
Sunset	Financial	Services	(www.sunsetfinancial.com)	is	a	full-service	brokerage	firm	
and	registered	investment	advisor.	Sunset	Financial	Services’	registered	representatives	
are	also	licensed	with	Kansas	City	Life.	Investment	options	include	variable	products,	
mutual	funds,	stocks	and	bonds,	money	market	funds,	CDs	and	asset	management	
products.

Sunset Life Insurance Company of America
Sunset	Life	(www.sunsetlife.com)	was	originally	founded	in	1937	in	Olympia,	Wash.
Kansas	City	Life	purchased	Sunset	Life	in	1974	and	its	operations	were	consolidated	
into	the	Company’s	Home	Office	in	1999.	The	Sunset	Life	sales	force	was	integrated	
into	the	Kansas	City	Life	sales	force	in	2006.

Financial Ratings, evaluated by A.M. Best
Kansas City Life Insurance Company  – A (Excellent; Stable Outlook)
Old American Insurance Company – B++ (Good; Positive Outlook)
Sunset Life Insurance Company – A (Excellent; Stable Outlook)

These	ratings	represent	A.M.	Best’s	opinion	of	the	financial	strength	and	stability	of	
Kansas	City	Life,	Old	American	and	Sunset	Life	Insurance	Companies	and	each	com-
pany’s	ability	to	meet	ongoing	obligations	to	policyholders,	as	of	June	2010.	

There are 15 financial strength ratings offered by A.M Best, ranging from A++ (superior) 
to F (in liquidation).

Please refer to the Company’s Form 10-K and Proxy Statement as filed 
with the Securities and Exchange Commission (SEC).

4

*Securities are distributed through Sunset Financial Services Inc., 3520 Broadway,
Kansas City, MO 64111, 816-753-7000. Member FINRA and SIPC.

Senior Officers

Kansas City Life 
Insurance Company 
R. Philip Bixby
	 President,	Chief	Executive	Officer	and	

Chairman	of	the	Board

Walter E. Bixby, LLIF
	 Vice	Chairman	of	the	Board
	 Kansas	City	Life	Insurance	Company
	 President
	 Old	American	Insurance	Company

Charles R. Duffy Jr., FLMI
	 Senior	Vice	President,	Operations

Tracy W. Knapp
	 Senior	Vice	President,	Finance

Donald E. Krebs, MSM, CLU, ChFC
	 Senior	Vice	President,	Sales	and	Marketing

Mark A. Milton, FSA, CERA, MAAA
	 Senior	Vice	President	and	Actuary

William A. Schalekamp, JD, CLU, FLMI*
	 Senior	Vice	President,		

	General	Counsel	and	Secretary

Gregory M. Galvin
	 Vice	President,	Real	Estate

David A. Laird, CPA, FLMI
	 Vice	President	and	Controller

Bruce G. Olberding
	 Vice	President,	Broker	Dealer

Robert J. Milroy
	 Vice	President,	Underwriting	and	New	

Richard D. Ropp, FLMI, ACS
	 Vice	President,	Customer	Services	and	

Claims

Stephen E. Ropp
	 Vice	President,	Operations	Services

J. Todd Salash
	 Vice	President,	Computer	Information	

Services

Dan L. Schick, CPA, CLU, FLMI
	 Vice	President	and	Auditor

Jeffrey M. Seeman 
	 Vice	President,	Group

Philip A. Williams, CFA
	 Vice	President,	Securities

Old American 
Insurance Company
R. Philip Bixby
	 Chairman	of	the	Board

Walter E. Bixby, LLIF
	 President

John C. Alderton
	 Vice	President,	Sales

Business

Richard D. Ropp, FLMI, ACS
	 Vice	President,	Customer	Services	and	

Claims

Sunset Life Insurance 
Company of America
R. Philip Bixby
	 President,	Chairman	of	the	Board

Walter E. Bixby, LLIF
	 Vice	Chairman	of	the	Board

Daryl D. Jensen, MAAA, FLMI**
	 Vice	Chairman	of	the	Board

Donald E. Krebs, MSM, CLU, ChFC
	 Vice	President,	Sales	and	Marketing

David A. Laird, CPA, FLMI
	 Vice	President	and	Controller

Robert J. Milroy
	 Vice	President,	Insurance	Services	and	

Assistant	Secretary

Mark A. Milton, FSA, CERA, MAAA
	 Vice	President	and	Actuary

Richard D. Ropp, FLMI, ACS
	 Vice	President,	Policy	Administration

A. Craig Mason, Jr.
	 Vice	President,	General	Counsel	and
	 Secretary	

Gary K. Hoffman, JD, CLU, FLMI
	 Vice	President,	Associate	General	Counsel	

and	Secretary

Matthew R. O’Connor 
	 Secretary

Robert J. Milroy
	 Vice	President,	Underwriting	and	New	

Tracy W. Knapp
	 Chief	Financial	Officer

*William A. Schalekamp retired from the 

Company in October 2010

David A. Laird, CPA, FLMI
	 Vice	President	and	Controller	

**Daryl D. Jensen retired as Sunset Life Vice 

Chairman in April 2010

Business

John L. Nogalski, CPA, FLMI
	 Vice	President,	Taxes

Kansas City Life 
Insurance Company

Old American Insurance Company

Sunset Life Insurance 
Company of America

Sunset Financial Services Inc.

Home Office
3520 Broadway
Kansas City, MO 64111
Phone: 816-753-7000

Visit us on the Internet:
www.kclife.com 
www.oaic.com 
www.sunsetlife.com 
www.sunsetfinancial.com

13

 
Board of Directors – Kansas City Life Insurance Company

R. Philip Bixby

President,	Chief	Executive	Officer	and		
Chairman	of	the	Board
Kansas	City	Life	Insurance	Company
Kansas	City,	Missouri

John C. Cozad
President
Cozad	Company,	LLC
Platte	City,	Missouri

Richard L. Finn

Walter E. Bixby, LLIF

Vice	Chairman	of	the	Board
Kansas	City	Life	Insurance	Company
President	

Retired	Senior	Vice	President,	Finance
Kansas	City	Life	Insurance	Company
Kansas	City,	Missouri

Cecil R. Miller, CPA
Retired	Partner
KPMG	LLP
Kansas	City,	Missouri

Mark A. Milton, FSA, CERA, MAAA
Senior	Vice	President	and	Actuary
Kansas	City	Life	Insurance	Company
Kansas	City,	Missouri

	 Old	American	Insurance	Company

Nancy Bixby Hudson

Bradford T. Nordholm

Kansas	City,	Missouri

Kevin G. Barth

President	and	Chief	Operating	Officer
Commerce	Bank
Kansas	City,	Missouri	

William R. Blessing

Retired	Senior	Vice	President,	Corporate		
Strategy	and	Development
Embarq

	 Overland	Park,	Kansas

Michael Braude

Retired	President	and	
Chief	Executive	Officer
Kansas	City	Board	of	Trade
Kansas	City,	Missouri

Investor
Lander,	Wyoming

Daryl D. Jensen, MAAA, FLMI
Retired	Vice	President	of	
Finance	
Western	Institutional	Review	Board
Olympia,	Washington
Retired	President	and	Vice	Chairman		
of	the	Board
Sunset	Life	Insurance	Company	of	
America
Kansas	City,	Missouri

Tracy W. Knapp

Senior	Vice	President,	Finance
Kansas	City	Life	Insurance	Company
Kansas	City,	Missouri

Chief	Executive	Officer	
Starwood	Energy	Group	Global	LLC

	 Greenwich,	Connecticut	

William A. Schalekamp, JD, CLU, FLMI

Retired	Senior	Vice	President,	
	 General	Counsel	and	Secretary

Kansas	City	Life	Insurance	Company
Kansas	City,	Missouri

and variable universal life products increased $3.7 million or 33% for the year compared 
to the prior year.  The growth in overall new life insurance sales was primarily attributable 
to positive results being attained from the Company’s recruiting efforts and the improved 
productivity of general agents and agents, along with an improving economy. 

The Company experienced realized investment gains of $0.5 million for the year.  This 
represented significant improvement from the realized losses recognized one year ear-
lier.  The low interest rate and improving overall credit environment resulted in improved 
fair values within the Company’s investment portfolio and further strengthened the Com-
pany’s capital position.  Specifically, the investment portfolio had a net unrealized gain 
position of $110.2 million at December 31, 2010, an improvement of $110.0 million 
from December 31, 2009.  The Company’s stockholders’ equity improved 8% during the 
year, further strengthening the Company’s capital position.  

In addition, the Company continues to focus resources on the training and development 
of its field force. Specifically, the Company places a priority on recruiting new general 
agents and agents, both of which are essential for the Company’s long-term success.  
While many in the industry have abandoned the agency career-based system, the Com-
pany believes this system sets it apart from competitors in the life insurance industry.  
During 2010, 30 new general agents joined the Company as valued partners.      

The Company believes that its relationships with its shareholders, policyholders, general 
agents and agents, and associates are the foundation from which the Company builds its 
future.  Kansas City Life continues to provide competitive products, superior customer 
service, financial strength, specialized training and superior sales and marketing support.  
Kansas City Life is a company that has proven its financial strength over time and contin-
ues to provide value-oriented products, throughout economic cycles.            

R. Philip Bixby
President, Chief Executive Officer and 
Chairman of the Board

14

Board of Directors

3

	
	
	
	
	
	
	
	
	
	
	
	
	
	
	
	
	
	
 
	
	
	
	
	
	
	
	
	
	
	
	
	
	
	
	
	
 
	
	
	
Message from the President

Kansas City Life Insurance Company has faced a vari-
ety of opportunities and challenges during its 115-year 
history.  While the economy generally improved dur-
ing 2010, many of the issues that were evident in 2009 
remained.  The low interest rate environment continues 
to present special challenges to the financial industry 
and, in particular, the insurance sector.  However, Kan-
sas City Life has responded to this adversity by staying 
focused on making the best decisions for the long term 
and its fundamental mission of providing Security  
Assured to its policyholders. 

The Company is focused on providing consumers with 
the products they need to help assure financial security.  
In 2010, the Lifetime Income Rider was introduced in 
response to consumer demand. As many consumers watched their retirement portfolio 
dwindle during the recent recession, this new product rider was specifically designed to 
provide guaranteed income for life and income flexibility from a Kansas City Life fixed 
annuity. Moving forward, the Company will explore additional products and riders to  
enhance its already strong portfolio.

The Company recorded net income for 2010 of $22.3 million or $1.95 per share, an 
increase from $10.7 million or $0.93 per share for the same period in 2009.  The changes 
that impacted the year included a $10.6 million improvement in realized investment 
gains and losses, growth in insurance revenues, lower amortization of deferred acquisi-
tion costs and reduced operating expenses. Partially offsetting these improvements was an 
increase in policyholder benefits.      

Total life insurance premiums increased $2.5 million or 2% for the year compared to the 
prior year, as new life insurance premiums increased $2.3 million or 16%.  The growth 
was driven by an increase of 29% in life insurance premiums from new sales in the Old 
American segment.  In addition, total life insurance premiums improved from increases in 
renewal premiums on individual life insurance products. Deposits from new universal life 

Stockholder Information

CORPORATE HEADQUARTERS

Kansas	City	Life	Insurance	Company
3520	Broadway
Post	Office	Box	219139
Kansas	City,	Missouri	64121-9139
Telephone:		816-753-7000	
Fax:	816-753-4902
Internet: http://www.kclife.com
E-mail:	kclife@kclife.com

NOTICE OF ANNUAL MEETING

The	annual	meeting	of	stockholders	will	be	held	at	9	a.m.	on	Thursday,	April	21,	2011	at	Kansas	City	
Life	Insurance	Company’s	corporate	headquarters.

TRANSFER AGENT

Janice	Poe,	Stock	Agent	and	Assistant	Secretary
Kansas	City	Life	Insurance	Company
Post	Office	Box	219139
Kansas	City,	Missouri	64121-9139

10-K REQUEST

Stockholders	may	request	a	free	copy	of	Kansas	City	Life’s	Form	10-K,	as	filed	with	the	Securities	and	
Exchange	Commission,	by	writing	to	Secretary,	Kansas	City	Life	Insurance	Company.

SECURITY HOLDERS

As	of	Jan.	31,	2011,	Kansas	City	Life	had	approximately	2,500	security	holders,	including	individual	
participants	in	security	position	listings.

Please refer to the Company’s Form 10-K and Proxy Statement as filed with the Secu-
rities and Exchange Commission (SEC).

Stock and Dividend information

Stock and Dividend Information

The	following	table	presents	the	high	and	low	prices	for	the	Company’s	common	stock	for	the	periods	
indicated	and	the	dividends	declared	per	share	and	paid	during	such	periods.		The	Company’s	common	
stock	is	traded	on	the	NASDAQ	Capital	Market	under	the	symbol	“KCLI”.

2010
First quarter
Second quarter
Third quarter
Fourth quarter

2009
First quarter
Second quarter
Third quarter
Fourth quarter

High

Low

$ 

33.50
35.85
32.63
33.77

$  

24.86
27.84
28.58
30.42

$ 

44.63
40.22
37.75
33.31

$  

15.20
19.70
25.39
25.00

Dividend
Paid 

$     

$     

$     

$     

0.27
0.27
0.27
0.27
1.08

0.27
0.27
0.27
0.27
1.08

A	quarterly	dividend	of	$0.27	per	share	was	paid	Feb.	9,	2011.

NASDAQ	market	quotations	are	compiled	according	to	Company	records	and	may	reflect	inter-dealer	
prices,	without	markup,	markdown	or	commission	and	may	not	necessarily	represent	actual	transac-
tions.	

2

15

	
	
	
	
	
	
	
	
	
	
	
	
	
	
	
   
    
       
   
    
       
   
    
       
  
   
    
       
   
    
       
   
    
       
  
We’ll Be

With You

KANSAS CITY LIFE INSURANCE COMPANY
HOME OFFICE: KANSAS CITY, MISSOURI

2010 Annual Report