Mr Cooper Group
Annual Report 2019

Plain-text annual report

2019ANNUAL REPORTCORPORATE HEADQUARTERS  8950 Cypress Waters Boulevard  Dallas, Texas 75019  (469) 549‐2000 www.mrcooper.com INDEPENDENT REGISTERED  PUBLIC ACCOUNTING FIRM  Ernst & Young LLP  One Victory Park, Suite 2000  2323 Victory Avenue  Dallas, Texas 75219  (214) 969‐8000 STOCKHOLDER SERVICES,  TRANSFER AGENT AND REGISTRAR  Computershare Inc.  462 South 4th Street, Suite 1600  Louisville, KY, 40202  Toll free:  866‐436‐2125  STOCK EXCHANGE LISTING  Mr. Cooper Group Inc.   common shares are listed on   NASDAQ   (Symbol: COOP)  INVESTOR RELATIONS  Shareholders@mrcooper.com  8950 Cypress Waters Boulevard  Dallas, Texas 75019  (469) 549‐2000 BOARD OF DIRECTORS  Jay Bray  President, Chief Executive Officer,  and Chairman of the Board  Busy Burr  Director  Robert Gidel  Director  Roy Guthrie  Lead Director  Christopher Harrington  Director  Michael Malone  Director  Shveta Mujumdar  Director  Tagar Olson  Director  Steven Scheiwe  Director  EXECUTIVE OFFICERS   Jay Bray  President, Chief Executive Officer,   and Chairman of the Board  Christopher Marshall  Vice Chairman and Chief Financial Officer  Anthony Ebers  Executive Vice President, Chief Operating Officer  Michael Rawls  Executive Vice President, Chief Executive Officer‐‐Xome  Forward Looking Statements  Any statements in this annual report that are not historical or current facts are forward looking statements. These forward looking statements, estimates  and projections include, but are not limited to, our expectations or predictions of future financial or business performance or conditions. Forward looking  statements involve known and unknown risks, uncertainties and other factors that may cause our actual results, performance, or achievements to be  materially different from any future results, performance or achievements expressed or implied by the forward looking statements. Certain of these risks  and uncertainties are described in the “Risk Factors” section of our most recent annual report and other required documents as filed with the SEC which  are available at the SEC’s website at http://www.sec.gov. Forward‐looking statements speak only as of the date they are made, and Mr. Cooper Group is  not under any obligation, and expressly disclaims any obligation, to update, alter or otherwise revise any forward‐looking statement, except as required by  law.  MR. COOPER GROUP INC. ANNUAL REPORT ON FORM 10-K TABLE OF CONTENTS PART I Business Risk Factors Unresolved Staff Comments Properties Legal Proceedings Mine Safety Disclosures PART II Market for Registrant's Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities Selected Financial Data Management’s Discussion and Analysis of Financial Condition and Results of Operations Quantitative and Qualitative Disclosures about Market Risk Financial Statements and Supplementary Data Report of Independent Registered Public Accounting Firm Consolidated Balance Sheets Consolidated Statements of Operations Consolidated Statements of Stockholders’ Equity Consolidated Statements of Cash Flows Notes to Consolidated Financial Statements Changes in and Disagreements with Accountants on Accounting and Financial Disclosure Controls and Procedures Other Information PART III Directors, Executive Officers and Corporate Governance Executive Compensation Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters Certain Relationships and Related Transactions, and Director Independence Principal Accountant Fees and Services Exhibits and Financial Statement Schedules Form 10-K Summary Item 1. Item 1A. Item 1B. Item 2. Item 3. Item 4. Item 5. Item 6. Item 7. Item 7A. Item 8. Item 9. Item 9A. Item 9B. Item 10. Item 11. Item 12. Item 13. Item 14. Item 15. Item 16. Signatures Page   2 8 26 26 26 27 27 29 31 78 80 81 82 83 84 85 87 161 161 163 163 163 163 163 163 163 171 172   PART I. Item 1. Business The disclosures set forth in this item are qualified by Item 1A. Risk Factors and the section within Item 1, captioned “Caution Regarding Forward-Looking Statements”. Management’s Discussion and Analysis of Financial Condition and Results of Operations of this report and other cautionary statements set forth elsewhere in this report. OVERVIEW Mr. Cooper Group Inc., including our consolidated subsidiaries (collectively, “Mr. Cooper”, the “Company”, “we”, “us” or “our”), earns fees through the delivery of servicing, origination and transaction-based services related primarily to single-family residences throughout the United States. We have provided a glossary of terms, which defines certain industry-specific and other terms that are used herein, in Item 7, Management’s Discussion and Analysis of Financial Condition and Results of Operations (“MD&A”), of this Form 10-K. Mr. Cooper, which was previously known as WMIH Corp. (“WMIH”), is a corporation duly organized and existing under the laws of the state of Delaware since May 11, 2015. On July 31, 2018, Wand Merger Corporation, a wholly owned subsidiary of WMIH (“Merger Sub”), merged with and into Nationstar Mortgage Holdings Inc. (“Nationstar”), with Nationstar continuing as a wholly owned subsidiary of WMIH (the “Merger”). Prior to the Merger, WMIH had limited operations other than its reinsurance business that operated in runoff mode and focused on identifying and consummating an accretive acquisition transaction across a broad array of industries, with a primary focus on the financial institutions sector. As a result of the Merger, shares of Nationstar common stock were delisted from the New York Stock Exchange. Following the Merger closing, the combined company traded on NASDAQ under the ticker symbol “WMIH” until October 10, 2018, when WMIH changed its name to “Mr. Cooper Group Inc.” and its ticker symbol to “COOP.” We are one of the largest residential loan servicers in the United States. In addition, we operate an integrated residential loan origination platform with a primary focus on customer retention and an array of complementary services related to the purchase and disposition of residential real estate. Our success ultimately depends on working with customers, investors and regulators to deliver quality, compliant solutions that foster and preserve home ownership. Customers include most residential real estate market participants, including homeowners, homebuyers, home sellers, investors and real estate agents. Investors primarily include government sponsored entities (“GSE”) such as the Federal National Mortgage Association (“Fannie Mae” or “FNMA”) and the Federal Home Loan Mortgage Corp (“Freddie Mac” or “FHLMC”), investors in private-label securitizations, the Government National Mortgage Association (“Ginnie Mae” or “GNMA”), as well as organizations owning mortgage servicing rights (“MSR”) which engage us to subservice. We are regulated both at the Federal and individual state levels. BUSINESS SEGMENTS We conduct our operations through three operating segments: Servicing, Originations and Xome®. “Predecessor” financial information in the Business Segments section relates to Nationstar, and “Successor” financial information relates to Mr. Cooper. With respect to the year ended December 31, 2018, we have presented our results on a “combined” basis by combining the results of the Predecessor for the seven months ended July 31, 2018 with the results of the Successor for the five months ended December 31, 2018. Although the separate financial results of the Predecessor for the seven months ended July 31, 2018 and the Successor for the five months ended December 31, 2018 are each separately presented under generally accepted accounting principles (“GAAP”) in the United States, the combined results reported reflect non-GAAP financial measures, because a different basis of accounting was used with respect to the financial results for the Predecessor as compared to the financial results of the Successor. We have not provided a reconciliation of the financial metrics reflected under the “combined” basis as such reconciliation cannot be provided without unreasonable effort as a result of this accounting variance. The financial results for the year ended December 31, 2019 reflects the results of the Successor. Servicing As of December 31, 2019, we served approximately 3.8 million customers with an aggregate unpaid principal balance (“UPB”) of approximately $643 billion. According to Inside Mortgage Finance, we were the largest non-bank servicer and third largest residential mortgage servicer in the United States in the fourth quarter of 2019. During 2019, we boarded $258 billion UPB of loans, with $165 billion of UPB related to subservicing. 2 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KWe service loans on behalf of investors or owners of the underlying mortgages and, because we do not generally hold loans for investment purposes, our loss exposure is limited to investor guidelines regarding the servicing of delinquent loans. We have exposure to risk to the extent we are required to make servicing advances for investors, or, in certain circumstances, with Federal Housing Administration (“FHA”), U.S. Department of Agriculture (“USDA”) or Department of Veterans Affairs (“VA”) loans. Servicing consists of collecting loan payments, remitting principal and interest payments to investors, managing escrow funds for the payment of mortgage-related expenses, such as taxes and insurance, performing loss mitigation activities on behalf of investors and otherwise administering our mortgage loan servicing portfolio. Forward servicing We own the right to service loans owned by investors, which typically result from bulk acquisitions, flow agreements, or the sale and securitization of loans we originate. Where we own the right to service loans, we recognize an MSR asset in our consolidated financial statements and have elected to mark this portfolio to fair value each quarter. Servicing activities for owned MSRs include the collection and recording of mortgage payments, the administration of mortgage escrow accounts, negotiations of workouts and modifications and, if necessary, conducting or managing the foreclosure (real estate owned or “REO”) on behalf of investors or other servicers. We primarily generate recurring revenue through contractual fees earned from our MSRs, which are a stated percentage of the UPB of current performing loans earning interest income on float related to collecting and remitting payments, and ancillary revenues (e.g., modification fees, late fees, incentive fees). As the MSR owner, we are, in several instances, obligated to make servicing advances to fund scheduled principal, interest, tax and insurance payments when the mortgage loan borrower has failed to make the scheduled payments and to cover foreclosure costs and various other items that are required to preserve the assets being serviced. These servicer advance obligations require significant capital and liquidity in order to fund the advances until we are contractually authorized to reimburse ourselves for the advances from the loan investor. Servicing revenues are intended to cover the costs and operating risks associated with MSR ownership, which include carrying costs associated with advances to pay taxes, insurance and foreclosure costs and also include costs incurred as a result of potential operational errors. Subservicing We service loans on behalf of our clients who own the underlying servicing rights. In these cases, since we do not own the right to service the loan, we do not recognize an asset in our consolidated financial statements. We primarily generate revenue based upon a stated fee per loan that varies based on the loan’s delinquency status. Subservicing fee revenue is generally less than the servicing fee received by the owner of the MSR; however, subservicing loans reduces the interest rate exposure and related revenue volatility from MSR fair value changes and eliminates compensating interest expense and payoff-related costs. As a subservicer, we may be obligated to make servicing advances; however, advances and other incurred costs are generally lower compared to owned MSR portfolios, and recovery times are substantially faster, often within the following month. Capital requirements for subservicing arrangements are lower than for owned MSRs. Additionally, our exposure to foreclosure-related costs and losses is generally limited in our subservicing relationships as those risks are retained by the owner of the MSR. In 2019, we continued to expand our subservicing portfolio by boarding $165 billion UPB of subservicing, which contributed approximately 64% of the total UPB boarded during 2019. We believe the expansion of subservicing operations allows us to leverage the scale of our technology and labor capital to provide cost effective servicing to customers while limiting the use of cash resources, thereby producing a higher return on equity. Certain subservicing agreements also provide a flow of new loans to help replenish and grow our own serviced portfolio. Reverse servicing Included within owned MSRs are the rights to service reverse residential mortgage loans acquired from third parties through our Champion Mortgage® brand. Our reverse portfolio includes loans in Ginnie Mae and private-label securitizations, as well as unsecuritized reverse loans held by investors, such as Fannie Mae. A servicing fee is earned based on the stated service fee rate or net interest margin of home equity conversion mortgage (“HECM”) backed securities of the reverse portfolio. As a servicer, we are required to fund advances on the reverse loans up to the maximum claim amount. These advances include borrower draws and advances to cover taxes, insurance, mortgage insurance premiums and interest payments. Recovery of advances and collection of servicing fees generally occurs upon a transfer of ownership in the underlying collateral. Due to the structure of reverse mortgages, we securitize substantially all draws on reverse mortgage loans through the Ginnie Mae II MBS program or through private-label securitizations. Our reverse portfolio accounted for 3.5% of our total servicing UPB as of December 31, 2019. 3Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KThe majority of loans we service are for GSEs, followed by Ginnie Mae and private-label investors in mortgage securitization transactions. Our servicing portfolio includes both conventional residential mortgage loans and home equity conversion loans, referred to as “forward” and “reverse mortgage” loans, respectively. Although we own the mortgage servicing rights for the majority of these loans, we also act as master servicer on certain portfolios and subservicer on certain portfolios for which the servicing rights are owned by a third party. Focus on the Customer We are focused on providing quality service to our customers and building strong, lasting relationships. For each loan we service, we utilize a customer-centric model designed to increase borrower performance and to decrease borrower delinquencies. Keys to this model include frequent borrower interactions and utilization of multiple loss mitigation strategies, particularly in the early stages of default. We train our customer service representatives to find solutions that work for homeowners when circumstances allow. We believe this commitment to continued home ownership helps preserve neighborhoods and home values and improves asset performance for our investors. We are highly experienced in loan modifications and aim to avoid foreclosures. Between 2010 and 2013, the Predecessor acquired distressed portfolios from banks who were not equipped to service such highly delinquent portfolios. The unprecedented levels of delinquencies and defaults of residential real estate loans after the financial crisis at that time required varying degrees of loss mitigation activities. We have made, and continue to make, significant efforts to help borrowers remain in their homes and view foreclosure typically as a last resort. These initiatives contributed to low loan delinquency rates exceeding 60 days of 2.0% in 2019. Our special servicing capabilities, coupled with our acquisition and transfer of conventional MSRs and subservicing, have resulted in a decline in delinquency rates in our portfolio. The mortgage experience is often complex, but we aim to take a leadership role in the industry by putting customers first and preserving homeownership. We have strengthened the composition of our leadership team and altered incentive programs over the past five years to emphasize the importance of teamwork, compliance and a customer-centric approach. Originations Our Originations segment provides refinance opportunities to our existing servicing customers through our direct-to-consumer and wholesale lending channels, and purchases loans from originators through our correspondent channel. According to Inside Mortgage Finance, we were the 14th largest overall mortgage loan originator, funding $40 billion for the year ended December 31, 2019. We generate revenue through gain-on-sale and fees associated with originating and selling mortgage loans sourced through our direct-to-consumer, wholesale and correspondent channels. We originate and purchase conventional mortgage loans conforming to the underwriting standards of the GSEs. We also originate and purchase government-insured mortgage loans, which are insured by the FHA, VA and USDA. We believe our integrated origination platform provides us with competitive advantages, including an organic source of servicing assets at attractive returns. The platform also serves as a loss mitigation solution for servicing clients and customers by offering refinancing options to borrowers thereby allowing them to lower their monthly payments which in turn may lower their risk of defaulting. We utilize warehouse facilities to fund originated loans. After we sell originated mortgage loans to secondary market investors, we generally retain the servicing rights on mortgage loans sold. The mortgage loans are typically sold within 30 days of origination in order to both mitigate credit risk and minimize the capital required. The majority of our mortgage loans were sold to, or were sold pursuant to, programs sponsored by Fannie Mae, Freddie Mac or Ginnie Mae. We are committed to providing our customers with the tools and resources they need to be successful in today’s marketplace. We are focused on increasing conversion rates (i.e., recapture) on our existing servicing portfolio and growing our third-party origination businesses. We have continued to diversify our origination business in order to be successful in multiple market scenarios by offering different products. We believe we can originate these products profitably and with acceptable levels of risk. We expect to continue to make investments towards acquiring new customers through various outbound marketing initiatives and expanding the purchase recapture business by focusing on existing customers who are looking to purchase a new home. 4 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KDirect-to-Consumer Channel We originate loans directly with borrowers through our direct-to-consumer channel. This channel utilizes our call centers, website and mobile apps to reach our existing 3.8 million servicing customers who may benefit from a new mortgage. Depending on borrower eligibility, we will refinance existing loans into conventional, government or non-Agency products. Through lead campaigns and direct marketing, the direct-to-consumer channel seeks to convert leads into loans in a cost-efficient manner. We earn an upfront fee for processing the loan application which covers the costs of securing the loan application and underwriting. Our direct-to-consumer channel represented 40.6% and 48.1% of our mortgage originations for the years ended December 31, 2019 and 2018, on a combined basis, respectively, based on funded volume. Pull through adjusted lock volume for this channel increased to $18.2 billion in 2019 from $9.7 billion in 2018, on a combined basis. Correspondent Channel We purchase closed mortgage loans from community banks, credit unions, mortgage brokers and independent mortgage bankers. We primarily generate revenue from the receipt of underwriting fees from correspondents earned on a per-unit loan basis, as well as the gain on sale of loans sold into the secondary market. Our correspondent channel represented 53.4% and 51.9% of our mortgage originations for the years ended December 31, 2019 and 2018, on a combined basis, respectively, based on funded volume. Pull through adjusted lock volume for this channel increased to $24.2 billion in 2019 from $10.5 billion in 2018, on a combined basis. Wholesale Lending Channel We originate mortgage loans through mortgage brokers. Loans sourced by mortgage brokers are underwritten and funded by us in our name. We mitigate the counterparty risk through quality and compliance monitoring. In addition, all brokers are subject to our eligibility requirements coupled with an annual recertification process. Our wholesale lending channel was added in 2019 through the acquisition of Pacific Union Financial, LLC (“Pacific Union”) and represented 6.0% of our mortgage originations for the year ended December 31, 2019, based on funded volume. Xome The Xome segment is a leading provider of technology and data-enhanced solutions to banks, non-banks, investment companies, and GSEs engaged in the origination, investment, and/or servicing of mortgage loans, as well as to home buyers, home sellers, real estate professionals, mortgage professionals, and real estate investors. Today our business is primarily generated through clients in the mortgage refinance and servicing sectors; however, we plan to grow non-default and non-refinance transactions through a variety of strategies and offerings tailored to the needs of clients outside these core segments. Xome’s operations are comprised of three divisions: Exchange, Services and Data/Technology. Exchange is a national technology-enabled platform that manages and sells residential properties through our Xome.com website. This platform leverages our proprietary auction technology and was designed to increase transparency, reduce fraud risk and provide better execution for property sales as evidenced by generally higher sales price and lower average days to sell compared to traditional sales. Core services include traditional non-distressed sales, REO auctions, short sales and foreclosure trustee sales. Services connects the major touch points of the real estate transactions process by providing title, escrow, collateral valuation and field services for purchase, refinance and default transactions. We continue to serve existing third-party customers and capture refinance and default transactions generated by our Servicing and Originations segments. In 2019, Services completed approximately 764,000 title and close orders, 724,000 collateral valuation orders and 142,000 property reports, for total Services completed orders of approximately 1,630,000. Total Services completed orders in 2018, on a combined basis, was approximately 1,073,000. Assurant Mortgage Solutions (“AMS”) drove significant growth in Xome’s third-party revenues to 52.5% in 2019 from 43.3% in 2018, on a combined basis. Data/Technology contains a diversified set of businesses, including Xome Analytics (primarily multiple listing service (“MLS”) data and analytics). Xome Analytics provides aggregation, standardization and licensing for one of the nation’s largest set of MLS, public records and neighborhood demographic data. 5Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KCompetition Our Servicing segment primarily competes against large financial institutions and non-bank servicers. The subservicing market in which we operate is also highly competitive and we face competition related to subservicing pricing and service delivery. Our competitive position is also dependent on our continued ability to demonstrate compliance with local, state, federal and investor regulations or requirements and to improve technology and processes while controlling our costs to maintain competitive pricing. Finally, we manage the risk of declining subservicing units due to payoffs by entering into new arrangements and executing our portfolio retention initiatives to grow our subservicing portfolio. Our Originations segment competes based on product offerings, rates, fees and customer service. In recent years, more restrictive loan underwriting standards and the widespread elimination of certain non-conforming mortgage products throughout the industry have resulted in a more homogeneous product offering, which has increased competition across the industry for mortgage originations. The industry is also presented with heightened challenges and costs associated with the increasingly complex regulatory compliance environment. Many of our Originations competitors are commercial banks or savings institutions. These financial institutions typically have access to greater financial resources, have more diverse funding sources with lower funding costs, are less reliant on the sale of mortgage loans into the secondary markets to maintain their liquidity, and may be able to participate in government programs in which we are unable to participate because we are not a state or federally chartered depository institution, all of which places us at a competitive disadvantage. Our primary competitive strength flows from our ability to market our products to our existing servicing portfolio. Our origination capabilities also provide a significant advantage compared to other subservicers. Our Originations segment is highly dependent on our customer relationships. Many smaller and mid-sized financial institutions may find it difficult to compete in the mortgage industry due to the significant market share of the largest competitors, along with the continual need to invest in technology in order to reduce operating costs while maintaining compliance with more restrictive underwriting standards and dynamic regulatory requirements. Our ability to win new clients and maintain existing customers is largely driven by the level of customer service we provide and our ability to comply and adapt to an increasingly complex regulatory environment. Competitive factors in the Xome segment include the quality and timeliness of our services, the size and competence of our network of vendors, the breadth of the services we offer, the quality of the technology-based application or service and pricing. Based on our knowledge of the industry and competitors, we also believe that no single competitor offers the range of solutions we are able to offer. The industry verticals in which the Xome segment engages are highly competitive and generally consist of a few national companies, as well as a large number of regional, local and in-house providers, resulting in a fragmented market with disparate service offerings. Our Exchange unit competes with national and regional third-party service providers and in-house servicing operations of large mortgage lenders and servicers. We also compete with companies providing online real estate auction services and real estate brokerage firms. Our Data/Technology unit competes with data processing and software development companies and in-house technology and software operations of other loan servicers. In addition, our customers retain multiple providers and continuously evaluate our performance against various other competitors. Employees As of December 31, 2019, we had approximately 9,100 employees, none of which were subject to a collective bargaining agreement. We believe our future success will depend, in part, on our continuing ability to attract, hire and retain skilled and experienced personnel. During 2019, we were certified as a Great Place to Work. Additional Information To learn more about Mr. Cooper Group Inc., please visit our website at www.mrcoopergroup.com. From time to time, we use our website as a channel of distribution of material company information. We make our Annual Reports on Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K and amendments to those reports filed or furnished pursuant to Section 13 (a) or 15(d) of the Securities Exchange Act of 1934 (“Exchange Act”) available free of charge under the Investor Information section of our website as soon as reasonably practicable after we electronically file the reports with, or furnish them to, the Securities and Exchange Commission (“SEC”). Our reports, proxy and information statements and other information filed electronically with the SEC can also be accessed at www.sec.gov. Our website also provides access to reports filed by our directors, executive officers and certain significant stockholders pursuant to Section 16 of the Exchange Act. In addition, our Corporate Governance Guidelines, Code of Business Conduct and Ethics, Code of Ethics, and charters for the standing committees of our Board of Directors are available on our website. Any information on our website is not incorporated by reference into this Annual Report on Form 10-K. 6 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KCAUTIONS REGARDING FORWARD-LOOKING STATEMENTS This report contains forward-looking statements within the meaning of the U.S. federal securities laws. These forward-looking statements include, without limitation, statements concerning plans, objectives, goals, projections, strategies, core initiatives, future events or performance, and underlying assumptions and other statements, which are not statements of historical facts. When used in this discussion, the words “anticipate,” “appears,” “believe,” “foresee,” “intend,” “should,” “expect,” “estimate,” “project,” “plan,” “may,” “could,” “will,” “are likely” and similar expressions are intended to identify forward-looking statements. These statements involve predictions of our future financial condition, performance, plans and strategies, and are thus dependent on a number of factors including, without limitation, assumptions and data that may be imprecise or incorrect. Specific factors that may impact performance or other predictions of future actions have, in many but not all cases, been identified in connection with specific forward-looking statements. As with any projection or forecast, forward-looking statements are inherently susceptible to uncertainty and changes in circumstances, and we are under no obligation to, and expressly disclaim any obligation to, update or alter our forward-looking statements, whether as a result of new information, future events or otherwise. A number of important factors exist that could cause future results to differ materially from historical performance and these forward-looking statements. Factors that might cause such a difference include, but are not limited to: • • • • • • • • • • • • • • • • • our ability to maintain or grow the size of our servicing portfolio; our ability to maintain or grow our originations volume and profitability; our ability to recapture voluntary prepayments related to our existing servicing portfolio; our shift in the mix of our servicing portfolio to subservicing, which is highly concentrated; delays in our ability to collect or be reimbursed for servicing advances; our ability to obtain sufficient liquidity and capital to operate our business; changes in prevailing interest rates; our ability to finance and recover costs of our reverse servicing operations; our ability to successfully implement our strategic initiatives; our ability to realize anticipated benefits of our previous acquisitions; our ability to use net operating loss carryforwards and other tax attributes; changes in our business relationships or changes in servicing guidelines with Fannie Mae, Freddie Mac and Ginnie Mae; Xome’s ability to compete in highly competitive markets; our ability to pay down debt; our ability to manage legal and regulatory examinations and enforcement investigations and proceedings, compliance requirements and related costs; our ability to prevent cyber intrusions and mitigate cyber risks; and our ability to maintain our licenses and other regulatory approvals. All of these factors are difficult to predict, contain uncertainties that may materially affect actual results and may be beyond our control. New factors emerge from time to time, and it is not possible for our management to predict all such factors or to assess the effect of each such new factor on our business. Although we believe that the assumptions underlying the forward-looking statements contained herein are reasonable, any of the assumptions could be inaccurate, and any of these statements included herein may prove to be inaccurate. Given the significant uncertainties inherent in the forward-looking statements included herein, the inclusion of such information should not be regarded as a representation by us or any other person that the results or conditions described in such statements or our objectives and plans will be achieved. Please refer to Item 1A, Risk Factors, and Item 7, Management’s Discussion and Analysis of Financial Condition and Results of Operations, sections of this report for further information on these and other factors affecting our business. 7Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KItem 1A. Risk Factors You should carefully consider the following risk factors together with all of the other information included in this report, including the financial statements and related notes, when deciding to invest in us. The risks and uncertainties described below could materially adversely affect our business, financial condition and results of operations in future periods and are not the only risks facing our Company. Additional risks not currently known to us or that we currently deem to be immaterial also may materially adversely affect our business, financial condition or results of operations in future periods. Financial Reporting, Credit and Liquidity Risks We may be unable to obtain sufficient capital to operate our business. Our financing strategy includes the use of significant leverage because, in order to make servicing advances and fund originations, we require liquidity in excess of our equity, capital and that generated by our operations. Accordingly, our ability to finance our operations depends on our ability to secure financing on acceptable terms and to renew and/or replace existing financings as they expire. These financings may not be available on acceptable terms or at all. If we are unable to obtain these financings, we may need to raise the funds we require in the capital markets or through other means, any of which may increase our cost of funds. We are generally required to renew a significant portion of our debt financing arrangements each year, which exposes us to refinancing and interest rate risks. Our ability to refinance existing debt and borrow additional funds is affected by a variety of factors including: • • • • • the available liquidity in the credit markets; prevailing interest rates; an event of default, a negative ratings action by a rating agency and limitations imposed on us under the indentures governing our current debt that contain restrictive covenants and borrowing conditions that may limit our ability to raise additional debt; the strength of the lenders from which we borrow; and limitations on borrowings on advance facilities imposed by the amount of eligible collateral pledged, which may be less than the borrowing capacity of the advance facility. If we are unable to obtain sufficient capital on acceptable terms for any of the foregoing reasons, this could adversely affect our business, financial condition and results of operations. Our substantial indebtedness may limit our financial and operating activities and our ability to incur additional debt to fund future needs. As of December 31, 2019, the aggregate principal amount of our unsecured senior notes was $2,398. Although we and our subsidiaries have substantial indebtedness, we believe we have the ability to incur additional indebtedness in the future, subject to the limitations contained in the agreements governing our indebtedness. These agreements generally restrict us and our restricted subsidiaries from incurring additional indebtedness; however, these restrictions are subject to important exceptions and qualifications. If we incur additional debt, the related risks could be magnified and could limit our financial and operating activities. Our current and any future indebtedness could: • require us to dedicate a substantial portion of cash flow from operations to the payment of principal and interest on our current indebtedness and any indebtedness we may incur in the future, thereby reducing the funds available for other purposes; • make it more difficult for us to satisfy and comply with our obligations with respect to the unsecured senior notes; • • • subject us to increased sensitivity to increases in prevailing interest rates; place us at a competitive disadvantage to competitors with relatively less debt in economic downturns, adverse industry conditions or catastrophic external events; or reduce our flexibility in planning for or responding to changing business, industry and economic conditions. 8 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KIn addition, our substantial level of indebtedness could limit our ability to obtain financing or additional financing on acceptable terms to fund future acquisitions, working capital, capital expenditures, debt service requirements, general corporate and other purposes, which could have a material adverse effect on our business and financial condition. Our liquidity needs could vary significantly and may be affected by general economic conditions, industry trends, performance and many other factors outside of our control. Our substantial obligations could have other important consequences. For example, our failure to comply with the restrictive covenants in the agreements governing our indebtedness, which limit our ability to incur liens, to incur debt and to sell assets, could result in an event of default that, if not cured or waived, could harm our business or prospects and could result in our bankruptcy. Our earnings may decrease because of changes in prevailing interest rates. Our profitability is directly affected by changes in prevailing interest rates. The following are certain material risks we face related to changes in interest rates: Servicing: • • a decrease in interest rates may increase prepayment speeds which may lead to (i) increased amortization expense; (ii) decrease in servicing fees; and (iii) decrease in the value of our MSRs; an increase in interest rates, together with an increase in monthly payments when an adjustable mortgage loan’s interest rate adjusts upward from an initial fixed rate or a low introductory rate, may cause increased delinquency, default and foreclosure. Increased mortgage defaults and foreclosures may adversely affect our business as they increase our expenses and reduce the number of mortgages we service; Originations: • • Xome: • • Other: • • an increase in interest rates could adversely affect our loan originations volume because refinancing an existing loan would be less attractive for homeowners and qualifying for a purchase money loan may be more difficult for consumers; an increase in interest rates could also adversely affect our production margins due to increased competition among originators; a substantial and sustained increase in prevailing interest rates could adversely affect the loan origination volumes of Xome’s clients since refinancing and purchase loans would be less attractive to borrowers, which would in turn adversely impact Xome Services’ valuation and title order volume; an increase in interest rates could adversely affect Xome Exchange’s property sales, particularly non-distressed sales, as financing may become less attractive to borrowers; an increase in interest rates would increase the cost of servicing our outstanding debt, including our ability to finance servicing advances and loan originations and for borrowing for acquisitions; and a decrease in interest rates could reduce our earnings from our custodial deposit accounts. Any of the foregoing could adversely affect our business, financial condition and results of operations. 9Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KWe use financial models that rely heavily on estimates in determining the fair value of certain assets and liabilities, such as MSRs and excess spread, and if our estimates or assumptions prove to be incorrect, it may affect our earnings. We use internal financial models that utilize, wherever possible, market participant data to value certain of our assets, including our MSRs, and MSR financing liabilities, newly originated loans held for sale and for purposes of financial reporting. These models are complex and use asset-specific collateral data and market inputs for interest and discount rates. In addition, the modeling requirements of MSRs are complex because of the high number of variables that drive cash flows associated with MSRs. Even if the general accuracy of our valuation models is validated, valuations are highly dependent upon the reasonableness of our assumptions and the predictability of the relationships that drive the results of the models. In determining value for MSRs we make certain assumptions, many of which are beyond our control, including, among other things: • • • • • • the rates of prepayment and repayment within the underlying pools of mortgage loans; projected rates of delinquencies, defaults and liquidations; future interest rates; cost to service the loans; ancillary revenues; and amounts of future servicing advances. If these assumptions or relationships prove to be inaccurate, if market conditions change or if errors are found in our models, the value of certain assets may decrease or the value of certain liabilities could increase, which could impact our ability to satisfy minimum net worth covenants and borrowing conditions in our debt agreements and adversely affect our business, financial condition or results of operations. We may not realize all of the anticipated benefits of previous or potential acquisitions and dispositions. Our ability to realize the anticipated benefits of previous or potential acquisitions, including the acquisition of assets, will depend, in part, on our ability to scale-up to appropriately service these assets and integrate the businesses of the acquired companies with our business. The risks associated with acquisitions include, among others: • • • • • unknown or contingent liabilities; unanticipated issues in integrating information, management style, controls and procedures, servicing practices, communications and other systems including information technology systems; unanticipated incompatibility of purchasing, logistics, marketing and administration methods; not retaining key employees or clients; and inaccuracy of valuation and/or operating assumptions supporting our purchase price. In the event that we acquire a platform, we may elect to operate this platform in addition to our current platform for a period of time or indefinitely. Individually or collectively, these transactions could substantially increase the UPB, or alter the composition of our portfolio of mortgage loans that we service or have an otherwise significant impact on our business. Additionally, we may make potentially significant acquisitions which could expose us to greater risks than we currently experience in servicing our current portfolio and adversely affect our business, financial condition and results of operations. The risks associated with disposition include, among other things: • • • difficulty in finding buyers or alternative exit strategies on acceptable terms in a timely manner; destabilization of the applicable operations; loss of key personnel; 10 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-K• • • • • ability to obtain necessary governmental or regulatory approvals; post-disposal disputes and indemnification obligations; access by purchasers to certain of our systems and tools during transition periods; the migration of data and separation of systems; and data privacy matters. We can provide no assurances that we will enter into any such agreements or as to the timing of any potential strategic transactions. The strategic transaction process may disrupt our business including diverting management’s attention from ongoing business concerns. We also may not realize all of the anticipated benefits of potential future strategic transactions, which could adversely affect our business, financial condition and results of operations. We may not be able to fully utilize our net operating loss (“NOL”) and other tax carry forwards. As of December 31, 2012, we had U.S. federal NOLs of approximately $7.5 billion, of which approximately $6.0 billion was allocated to the portion of 2012 after the ownership change described below, that, if unused, will begin to expire in 2031. We believe that, as of December 31, 2019, we had federal NOLs of approximately $4.7 billion, of which $4.6 billion were not subject to limitation under Section 382 of the United States Internal Revenue Code of 1986, as amended (the “Code”). Our ability to utilize NOLs and other tax carry forwards to reduce taxable income in future years could be limited for various reasons, including if projected future taxable income is insufficient to recognize the full benefit of such NOL carry forwards prior to their expiration and/or the Internal Revenue Service (“IRS”) challenges that a transaction or transactions were concluded with the principal purpose of evasion or avoidance of Federal income tax. There can be no assurance that we will have sufficient taxable income in later years to enable us to use the NOLs before they expire, or that the IRS will not challenge the use of all or any portion of the NOLs. Although we have certain transfer restrictions in place under our Certificate of Incorporation, our Board could issue additional shares of stock or permit or effect future conversions, amendments or redemptions of our stock, which, depending on their magnitude, could result in ownership changes that would trigger the imposition of additional limitations on the utilization of our NOLs under Sections 382 and 383 of the Code. In an attempt to minimize the likelihood of an additional ownership change occurring, our Certificate of Incorporation contains transfer restrictions limiting the acquisition (and disposition) of our stock or any other instrument treated as stock for purposes of Section 382 by persons or group of persons treated as a single entity under Treasury Regulation Section 1.382-3 owning (actually or constructively), or who would own as a result of the transaction, 4.75% of the total value of our stock (including any other interests treated as stock for purposes of Section 382). Nevertheless, it is possible that we could undergo an ownership change, either by events within or outside of the control of our Board, e.g., indirect changes in the ownership of persons owning 5% of our stock. Moreover, approximately 130,000 shares of our common stock are held in escrow in an account created for the benefit of holders of disputed equity interests in connection with WMIH’s emergence from bankruptcy. A subsequent release or transfer of the stock potentially could result in an ownership change at that time.  In the event of a subsequent ownership change, all or part of the NOLs from 2012 and subsequent years that were not previously subject to limitations under Section 382 could also become subject to an annual limitation. Section 384 may also apply in the event of an ownership change resulting from an acquisition, which would limit the utilization of our NOLs to only certain income or gains generated from assets owned subsequent to the acquisition. The IRS could challenge the amount, timing and/or use of our NOL carry forwards. The amount of our NOL carry forwards has not been audited or otherwise validated by the IRS. Among other things, the IRS could challenge whether an ownership change occurred with the Merger, as well as the amount, the timing and/or our use of our NOLs. Any such challenge, if successful, could significantly limit our ability to utilize a portion or all of our NOL carry forwards. In addition, calculating whether an ownership change has occurred within the meaning of Section 382 is subject to inherent uncertainty, both because of the complexity of applying Section 382 and because of limitations on a publicly traded company’s knowledge as to the ownership of, and transactions in, its securities. Therefore, the calculation of the amount of our utilizable NOL carry forwards could be changed as a result of a successful challenge by the IRS or as a result of new information about the ownership of, and transactions in, our securities. Possible changes in legislation could negatively affect our ability to use the tax benefits associated with our NOL carry forwards. The rules relating to U.S. federal income taxation are periodically under review by persons involved in the legislative and administrative rulemaking processes, by the IRS and by the U.S. Department of the Treasury, resulting in revisions of regulations and revised interpretations of established concepts as well as statutory changes, including decreases in the tax rate. Future revisions in U.S. federal tax laws and interpretations thereof could adversely impact our ability to use some or all of the tax benefits associated with our NOL carry forwards. 11Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KOur hedging strategies may not be successful in mitigating our risks associated with interest rates. In our Originations segment, we use various derivative financial instruments to provide a level of protection against interest rate risks, but no hedging strategy can protect us completely. We may hedge MSRs in certain rate environments. The nature and timing of hedging transactions influence the effectiveness of these strategies. Poorly designed strategies, improperly executed and documented transactions or inaccurate assumptions could increase our risks and losses. In addition, hedging strategies involve transaction and other costs. Our hedging strategies and the derivatives that we use may not be able to adequately offset the risks of interest rate volatility, and our hedging transactions may result in or magnify losses. Furthermore, interest rate derivatives may not be available on favorable terms or at all, particularly during economic downturns. Any of the foregoing risks could adversely affect our business, financial condition and results of operations. We have third-party credit and servicer risks which could have a material adverse effect on our business, liquidity, financial condition and results of operation. Consumer Credit Risk: We provide representations and warranties to purchasers and insurers of the loans that we sell that typically are in place for the life of the loan. In the event of a breach of these representations and warranties, we may be required to repurchase a mortgage loan or indemnify the purchaser, and any subsequent loss on the mortgage loan may be borne by us. Our loss estimates are affected by factors both internal and external in nature, including, level of loan sales, as well as to whom the loans are sold, the expectation of credit loss on repurchases and indemnifications, our success rate at appealing repurchase demands, our ability to recover any losses from third parties, the overall economic condition in the housing market, the economic condition of borrowers, the political environment at investor agencies and the overall U.S. and world economies. Many of the factors are beyond our control and may lead to judgments that are susceptible to change. In adverse market conditions, loans may decrease in value due to an increase in delinquencies, borrower defaults and non-payments. In addition, property values may experience losses at liquidation due to extensions in foreclosure and REO sales timelines as well as home price depreciation. Counterparty Credit Risk: We are exposed to counterparty credit risk in the event of non-performance by counterparties to various agreements. Although certain credit facilities and warehouse lines are committed, we may experience a disruption in operations due to a lender withholding a funding of a borrowing requested on the respective credit facility. Prior Servicer Risk: We service mortgage loans under guidelines set forth by regulatory agencies and GSEs. Failure to meet stipulations of the servicing guidelines can result in the assessment of fines and loss of reimbursement of loan related advances, expenses, interest and servicing fees. When the servicing of a portfolio is assumed either through purchase of servicing rights or through a subservicing arrangement, various loans in the acquired portfolio may have been previously serviced in a manner that will contribute towards our not meeting certain servicing guidelines. If not recovered from a prior servicer, such events frequently lead to the eventual realization of a loss to us. The recovery process against a prior servicer can be prolonged based upon the time required by us to meet minimum loss deductibles under the indemnification provisions in our agreements with the prior servicer and for the time requirements by the prior servicer to review underlying loss events and our request for indemnification. The amounts ultimately recovered from prior servicers may differ from our estimated recoveries recorded based on the prior servicer’s interpretation of responsibility for loss, which could lead to our realization of additional losses. Correspondent Risk: With our acquisition of Pacific Union Financial LLC, we have increased our Correspondent Lending Channel whereby we purchase closed loans from Correspondent Lenders. The failure of these Correspondent Lenders to comply with any applicable laws, regulations and rules may subject us to monetary penalties or other losses. Although we have controls and procedures designed to assess areas of risk with respect to these acquired loans, including, without limitation, diligence regarding compliance with underwriting guidelines and applicable laws or regulations, we may not detect every violation of law by these Correspondent Lenders. Any of the above could adversely affect our business, liquidity, financial condition and results of operations. 12 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KChanges in the method of determining the London Inter-Bank Offered Rate (LIBOR), or the replacement of LIBOR with an alternative reference rate, may adversely affect interest income or expense. On July 27, 2017, the United Kingdom Financial Conduct Authority, which oversees LIBOR, formally announced that it could not assure the continued existence of LIBOR in its current form beyond the end of 2021, and that an orderly transition process to one or more alternative benchmarks should begin. In June 2017, the Alternative Reference Rates Committee, a steering committee comprised of large U.S. financial institutions organized by the Federal Reserve, announced that it had selected a modified version of the unpublished Broad Treasuries Financing Rate as the preferred alternative reference rate for U.S. dollar obligations. This rate, now referred to as the Secured Overnight Financing Rate (SOFR), is based on actual transactions in certain portions of overnight repurchase agreement markets for certain U.S. Treasury obligations, and was first published during the first half of 2018. It is unclear whether, or in what form, LIBOR will continue to exist after 2021. If LIBOR ceases to exist or if the methods of calculating LIBOR change from current methods for any reason, interest rates on our floating rate loans, deposits, obligations, derivatives, and other financial instruments tied to LIBOR rates, as well as the revenue and expenses associated with those financial instruments, may be adversely affected. Additionally, whether or not SOFR attains market traction as a replacement to LIBOR remains in question and it remains uncertain at this time what the impact of a possible transition to SOFR may have on our business, financial result and operations. Operational Risks Servicing A significant increase in delinquencies for the loans we own and service could have a material impact on our revenues, expenses and liquidity and on the valuation of our MSRs. • • • • Revenue. An increase in delinquencies will result in lower revenue for loans we service for GSEs and Ginnie Mae because we only collect servicing fees from GSEs and Ginnie Mae for performing loans. Additionally, while increased delinquencies generate higher ancillary revenues, including late fees, these fees do not offset the higher cost to service a delinquent loan and are not likely to be recoverable in the event that the loan is liquidated. In addition, an increase in delinquencies reduces cash held in collections and other accounts and lowers the interest income we receive. Expenses. An increase in delinquencies will result in a higher cost to service due to the increased time and effort required to collect payments from delinquent borrowers and an increase in interest expense as a result of an increase in our advancing obligations. Liquidity. An increase in delinquencies could also negatively impact our liquidity because of an increase in servicing advances resulting in an increase in borrowings under advance facilities and/or insufficient financing capacity to fund increases in advances. Valuation of MSRs. We base the price we pay for MSRs on, among other things, our projections of the cash flows from the related pool of mortgage loans. Our expectation of delinquencies is a significant assumption underlying those cash flow projections. If delinquencies were significantly greater than expected, the estimated fair value of our MSRs could be diminished. If the estimated fair value of MSRs is reduced, we would record a loss which would adversely impact our ability to satisfy minimum net worth covenants and borrowing conditions in our debt agreements which could have a negative impact on our financial results. An increase in delinquency rates could therefore adversely affect our business, financial condition and results of operations. We may not be able to maintain or grow our business if we do not acquire MSRs or enter into additional subservicing agreements on favorable terms. Our servicing portfolio is subject to “run off,” meaning that mortgage loans serviced by us may be prepaid prior to maturity or repaid through standard amortization of principal. As a result, our ability to maintain the size of our servicing portfolio depends on our ability to acquire the right to service additional pools of residential mortgages, enter into additional subservicing agreements or to originate additional mortgages. We have also shifted the mix of our servicing portfolio to a greater mix of subserviced loans. While we expect this strategy to have longer-term benefits, in the short-term, since subservicing revenues are earned on a fee per loan basis, this shift in our servicing portfolio to subservicing could reduce our revenue and earnings. In addition, we may not be able to maintain our pipeline of subservicing opportunities. The Federal Housing Finance Agency (“FHFA”) could enact more stringent requirements on the GSEs, or other federal or state agencies may enact additional requirements that are more stringent regarding the purchase or sale of MSRs. Additionally, if we do not comply with our seller/servicer obligations, the investors may not consent to approve future transfers of MSRs. 13Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KIf we do not acquire MSRs or enter into additional subservicing agreements on terms favorable to us, our business, financial condition and results of operations could be adversely affected. Some of the loans we service are higher risk loans, which are more expensive to service than conventional mortgage loans and may lead to liquidity challenges. Some of the mortgage loans we service are higher risk loans, meaning that the loans are to less credit worthy borrowers, delinquent or for properties the value of which has decreased. These loans are more expensive to service because they require more frequent interaction with customers and greater monitoring and oversight. Additionally, in connection with the ongoing mortgage market reform and regulatory developments, servicers of higher risk loans are subject to increased scrutiny by state and federal regulators and will experience higher compliance and regulatory costs, which could result in a further increase in servicing costs. We may not be able to pass along any of the additional expenses we incur in servicing higher risk loans to our servicing clients. The greater cost of servicing higher risk loans, which may be further increased through regulatory reform, consent decrees or enforcement, could adversely affect our business, financial condition and results of operations. With our acquisition of Pacific Union, our portfolio of higher-risk loans guaranteed by Ginnie Mae has increased. In an adverse economic scenario where defaults rise rapidly and unexpectedly, we may have funding challenges since Ginnie Mae does not allow the separate utilization of advances as a form of collateral, and we may not be able to secure financing for advances on acceptable terms or at all. If we are unable to obtain these financings, we may need to raise the funds we require in the capital markets or through other means, any of which may increase our cost of funds. We are required to make servicing advances that can be subject to delays in recovery or may not be recoverable in certain circumstances. Forward Mortgage Servicing Rights: During any period in which a borrower is not making payments, we are required under most of our servicing agreements to advance our own funds to meet contractual principal and interest remittance requirements for investors, pay property taxes and insurance premiums, legal expenses and other protective advances. We also advance funds to maintain, repair and market real estate properties on behalf of investors. As home values change, we may have to reconsider certain of the assumptions underlying our decisions to make advances, and in certain situations our contractual obligations may require us to make certain advances for which we may not be reimbursed. In addition, when a mortgage loan serviced by us defaults or becomes delinquent, the repayment to us of the advance may be delayed until the mortgage loan is repaid or refinanced or liquidation occurs. We have sold to a joint venture capitalized by certain entities formed and managed by New Residential Investment Corp. (“New Residential”) and certain third-party investors the rights to mortgage servicing rights and servicer advances related to certain loan pools. In connection with these transactions, New Residential purchased the equity of wholly owned special purpose subsidiaries of Mr. Cooper Group that issued limited recourse funding to finance the advances. We continue to service these loans. In the event that New Residential receives requests for advances in excess of amounts that they or their co-investors are willing or able to fund, we are obligated to fund these advance requests. Since we have transferred the related advance facilities to New Residential, we may have to obtain other sources of financing which may not be available. Our inability to fund these advances could result in a termination event under the applicable servicing agreement, an event of default under the advance facilities and a breach of our purchase agreement with New Residential. Our inability to fund these advance requests could adversely affect our business, financial condition and results of operations. Reverse Mortgages: As a reverse mortgage servicer, we are also responsible for funding draws due to borrowers in a timely manner, remitting to investors interest accrued and paying for interest shortfalls. Advances on reverse mortgages are typically greater than advances on forward residential mortgages. They are typically recovered upon weekly or monthly reimbursement or from securitizations in the market. In the event we receive requests for advances in excess of amounts we are able to fund, we may not be able to fund these advance requests, which could materially and adversely affect our business operations. A delay in our ability to collect an advance may adversely affect our liquidity, and our inability to be reimbursed for an advance could adversely affect our business, financial condition and results of operations. Our counterparties may terminate our servicing rights and subservicing contracts. The owners of the loans we service and the primary servicers of the loans we subservice may, under certain circumstances, terminate our MSRs or subservicing contracts, respectively. Agency Servicing: We are party to seller/servicer agreements and/or subject to guidelines and regulations (collectively, seller/ servicer obligations) with both of the GSEs, FHA and Ginnie Mae. As is standard in the industry, under the terms of these seller/ servicer agreements, the agencies have the right to terminate us as servicer of the loans we service on their behalf at any time and also have the right to cause us to sell the MSRs to a third party. 14 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KWe are subject to minimum financial eligibility requirements established by the Agencies. These minimum financial requirements, include net worth, capital ratio and/or liquidity criteria in order to set a minimum level of capital needed to adequately absorb potential losses and a minimum amount of liquidly needed to service Agency mortgage loans and MBS and cover the associated financial obligations and risks. To meet these minimum financial requirements, we are required to maintain cash and cash equivalents in amounts that could impede us from growing our business and place us at a competitive disadvantage in relation to federally chartered banks and certain other financial institutions. These seller/servicer obligations include financial covenants that include capital requirements related to tangible net worth. Additionally, effective September 1, 2019, Ginnie Mae amended its MBS Guide to prescribe that issuers with secured debt to gross tangible asset ratios greater than 60%, as described in the MBS Guide, may, at Ginnie Mae’s sole discretion, be subject to additional financial and operational requirements prior to receiving approval for various transactions within the MBS program, including, but not limited to, requests for commitment authority and approval of Transfers of Issuer Responsibility. In addition, issuers with a Ginnie Mae single-family servicing portfolio that exceeds $75 billion in UPB will be required to obtain an external primary servicer rating and issuer credit ratings from two different rating agencies and receive a minimum rating of a B or its equivalent. To the extent that these capital and liquidity requirements are not met, the applicable agency may suspend or terminate these agreements, which would prohibit us from further servicing these specific types of mortgage loans or being an approved servicer. If we are unable to meet these capital and liquidity requirements, this could adversely affect our business, financial condition and results of operations. Subservicing: Our subservicing portfolio is highly concentrated with a small number of parties who may elect to transfer their subservicing relationship to other counterparties or may go out of business. As of December 31, 2019, 97% of our subservicing portfolio is with six counterparties. Under our subservicing contracts, the primary servicers for which we conduct subservicing activities have the right to terminate our subservicing contracts with or without cause, with limited notice and with no termination fee upon a change of control. Entering into additional subservicing contracts will expose us to similar risks with new counterparties. If our servicing rights or subservicing contracts are terminated on a material portion of our servicing portfolio, this could adversely affect our business, financial condition and results of operations. We service reverse mortgages, which subjects us to additional risks and could have a material adverse effect on our business, liquidity, financial condition and results of operations. The reverse mortgage business is subject to substantial risks, including market, interest rate, liquidity, operational, reputational and legal risks. Loan defaults on reverse mortgages leading to foreclosures may occur if borrowers fail to maintain their property, fail to pay taxes or home insurance premiums, die or fail to occupy their property for 12 consecutive months. Higher than anticipated foreclosures could result in increased losses primarily related to operational deficiencies and transactional costs incurred as a result of REO sale. We use financial models that rely heavily on estimates to forecast loss exposure related to certain reverse mortgage assets and liabilities. These models are complex and use asset specific collateral data and market inputs for mortality, interest rates and prepayments. In addition, the models use investor and state required time lines for certain default related activities. Even if the general accuracy of our loss models is validated, loss estimates are highly dependent upon the reasonableness of our assumptions and the predictability of the relationships that drive the results of the models. If these assumptions or relationships prove to be inaccurate or if market conditions change, the actual loss experience could be higher than modeled. Additionally, we could become subject to negative reputational risk in the event that loan defaults on reverse mortgages lead to foreclosures or evictions of elderly homeowners. We could have a downgrade in our servicer ratings. Standard & Poor’s and Fitch rate us as a residential loan servicer. Favorable ratings from these agencies are important to the conduct of our loan servicing business. Downgrades in servicer ratings could: • • • • adversely affect our ability to finance servicing advances and maintain our status as an approved servicer by Fannie Mae, Freddie Mac, Ginnie Mae, and other investors; lead to the early termination of existing advance facilities and affect the terms and availability of advance facilities that we may seek in the future; cause our termination as servicer in our servicing agreements that require that we maintain specified servicer ratings; and further impair our ability to consummate future servicing transactions. Any of the above could adversely affect our business, financial condition and results of operations. 15Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KOriginations We may not be able to maintain the volumes in our loan originations business, which would adversely affect our ability to replenish our servicing business. The volume of loans funded within our loan originations business is subject to multiple factors, including changes in interest rates and availability of government programs. Volume in our originations business is based in large part on the refinancing of existing mortgage loans that we service, which is highly dependent on interest rates and other macroeconomic factors. Our loan origination volume may decline if interest rates increase, if government programs terminate and are not replaced with similar programs or if we cannot replace this volume with other loan origination channels such as Correspondent, new customer acquisitions or purchase money loans. If we are unable to maintain our loan originations volume, our business, financial condition and results of operations could be adversely affected. We may be required to indemnify or repurchase loans we sold, or will sell, if these loans fail to meet certain criteria or characteristics or under other circumstances. The indentures governing our securitized pools of loans and our contracts with purchasers of our whole loans contain provisions that require us to indemnify or repurchase the related loans under certain circumstances. While our contracts vary, they contain provisions that require us to repurchase loans if: • • • • • our representations and warranties concerning loan quality and loan circumstances are inaccurate, including representations concerning the licensing of a mortgage broker; we fail to secure adequate mortgage insurance within a certain period after closing; a mortgage insurance provider denies coverage; we fail to comply, at the individual loan level or otherwise, with regulatory requirements in the current dynamic regulatory environment; or the borrower fails to make certain initial loan payments due to the purchaser. We are subject to repurchase claims and may continue to receive claims in the future. If we are required to indemnify or repurchase loans that we originate or have previously originated and sell or securitize that result in losses that exceed our reserve, this could adversely affect our business, financial condition and results of operations. We are highly dependent upon loan programs administered by Fannie Mae, Freddie Mac, the Federal Housing Administration, the Department of Veterans Affairs, the US Department of Agriculture and Ginnie Mae (collectively, the “Agencies”) to generate revenues through mortgage loan sales to institutional investors. There are various legislative and Trump administration proposals which deal with GSE reform, including winding down the GSEs and reducing or eliminating over time the role of the GSEs in guaranteeing mortgages and providing funding for mortgage loans, as well as proposals to implement reforms relating to borrowers, lenders and investors in the mortgage market, including reducing the maximum size of loans that the GSEs can guarantee, phasing in a minimum down payment requirement for borrowers, improving underwriting standards and increasing accountability and transparency in the securitization process. In September 2019, the Trump Administration’s Treasury Department released its report on mortgage finance reform that commits to move the GSEs out of conservatorship and shrink their role and that of any possible additional chartered guarantors in the overall housing finance market. Thus, the long-term future of the GSEs is still in doubt. Our ability to generate revenues through mortgage loan sales to institutional investors depends to a significant degree on programs administered by the Agencies that facilitate the issuance of mortgage-backed securities in the secondary market. These Agencies play a critical role in the residential mortgage industry, and we have significant business relationships with many of them. Almost all of the conforming loans we originate qualify under existing standards for inclusion in guaranteed mortgage securities backed by one of these Agencies. We also derive other material financial benefits from these relationships, including the assumption of credit risk on loans included in such mortgage securities in exchange for our payment of guarantee fees and the ability to avoid certain loan inventory finance costs through streamlined loan funding and sale procedures. If it is not possible for us to complete the sale or securitization of certain of our mortgage loans due to changes in Agency programs, we may lack liquidity under our mortgage financing facilities to continue to fund mortgage loans, and our revenues and margins on new loan originations would be materially and negatively impacted. Any discontinuation of, or significant reduction in, the operation of these Agencies or any significant adverse change in the level of activity in the secondary mortgage market or the underwriting criteria of these Agencies could materially and adversely affect our business, liquidity, financial position and results of operations. 16 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-K Xome Xome participates in highly competitive markets and pressure from existing and new companies could adversely affect Xome’s businesses. The markets for Xome’s services are very competitive, and Xome’s success depends on its ability to continue to attract additional customers, consumers and real estate professionals to its offerings including exchange, services, and data/technology. Any of Xome’s future or existing competitors may introduce different products that provide solutions similar to our own but with either better user interfaces, branding and marketing resources, or at a lower price. In addition, the time and expense associated with switching from Xome’s competitors’ services and technologies to ours, and the reluctance of loan servicers or originators to add new vendors in light of declining revenues or economics in their sectors may limit Xome’s growth. If we are unable to continue to innovate and grow our market share or the number of end-users of Xome’s offerings, we may not remain competitive or may face downward pricing pressures, and our business and financial performance could suffer. Furthermore, in the Business to Business area, Xome may not be able to attract and retain clients who view themselves as Mr. Cooper’s competitors due to perceived conflict of interest concerns. Xome may be accused of infringing intellectual property rights of third parties. Third parties may assert claims against Xome, asserting that Xome’s content, website processes or software applications infringe their intellectual property rights. For example, Xome recently settled a proceeding where the plaintiff alleged that Xome misappropriated plaintiff’s intellectual property for the purpose of replicating plaintiff’s products. If any infringement claim is successful, Xome may be required to pay substantial damages, obtain a license from the third party or be prohibited from using content that incorporates the challenged intellectual property, which could materially and adversely affect our business, liquidity, financial position and results of operations. Xome is subject to extensive government regulation at the federal, state and local levels, and any failure to comply with existing or new regulations may adversely impact us, our clients and our results of operations. Xome is subject to licensing and regulation as a real estate broker, auctioneer, appraisal management company, title agent and/or insurance agent in a number of states and may be subject to new licensing and regulation as it expands service offerings. Xome is subject to audits and examinations that are conducted by federal and state regulatory authorities and, as a vendor, is also subject to similar audit requirements imposed on its clients, including us. Our employees and subsidiaries may be required to be licensed by various state licensing authorities for the particular type of service provided and to participate in regular background checks, fingerprinting requirements and continuing education programs. We may incur significant ongoing costs to comply with governmental regulations, and new laws and regulations may be adopted that prohibit us from engaging Xome as a vendor, which could adversely affect our business, financial condition and results of operations. Xome’s revenue from clients in the mortgage and real estate industries is affected by the strength of the economy and the housing market generally, including the volume of real estate transactions. Real estate markets are subject to fluctuations, due to factors such as the relative relationship of supply to demand, the availability of alternative investment products, the unemployment rate, real wage increases, inflation and the general economic environment. An economic slowdown or recession, in addition to other non-economic factors such as an excess supply in properties, a change in consumer preferences towards rental properties or declining consumer confidence in the economy, could have a material adverse effect on values of residential real estate properties. The volume of mortgage origination, mortgage refinancing and residential real estate transactions is highly variable. The level of real estate transactions is primarily affected by the average price of real estate sales, the availability of funds to finance purchases, mortgage interest rates, consumer confidence in the economy and general economic factors affecting the real estate markets. Reductions in these transaction volumes could have a material adverse effect on Xome’s business, financial condition and results of operations. We could have, appear to have or be alleged to have conflicts of interest with Xome. Xome provides services to us which could create, appear to create or be alleged to create conflicts of interest. By obtaining services from a subsidiary, there is risk of possible claims of collusion or claims that such services are not provided by Xome upon market terms. We have adopted policies, procedures and practices that are designed to identify and address conflicts of interest. In addition, we undertake practices to identify and deal with potential conflicts. Further, we have engaged an independent third party to conduct a pricing study in an attempt to ensure that the fees charged are customary and reasonable. However, there can be no assurance that such measures will be effective in eliminating all conflicts of interest or that third parties will refrain from making such allegations. Appropriately identifying and dealing with conflicts of interest is complex and difficult, and our reputation, which is one of our most important assets, could be damaged and the willingness of counterparties to enter into transactions with us may be affected if we fail, or appear to fail, to identify, disclose and deal appropriately with conflicts of interest. In addition, potential or perceived conflicts could give rise to litigation or regulatory enforcement actions. 17Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KStrategic We may not be successful in implementing certain strategic initiatives. Certain strategic initiatives, which are designed to improve our results of operations and drive long-term stockholder value, include: • • • • strengthen our balance sheet by building capital and liquidity, reducing leverage, taking advantage of market conditions to refinance existing senior notes, and implementing derivative hedging strategies; drive stronger profitability through a variety of efficiency initiatives, including ongoing improvement in unit cost economics in servicing, originations, and Xome, as well as finalizing our Project Titan servicing transformation initiative and identifying and realizing other opportunities for cost savings throughout the organization; improve results at Xome by winning new third-party customers and gaining wallet share with existing customers by cross- selling multiple services and by delivering strong performance and excellent customer service; continue to focus on improving the customer experience in all of our segments, as well as sustaining the culture and talent of our workforce; and • maintain strong relationships with agencies, investors, regulators, and other constituencies and a strong reputation for compliance and customer service. There is no assurance that we will be able to successfully implement these strategic initiatives, that we will be able to realize all of the projected benefits of our plans or that we will be able to compete successfully in new markets and our efforts may be more expensive and time consuming than we expect, which could adversely affect our business, financial condition and results of operations. Other Risks Technology failures or cyber-attacks against us or our vendors could damage our business operations, and new laws and regulations could increase our costs. The financial services industry as a whole is characterized by rapidly changing technologies, and system disruptions and failures caused by fire, power loss, telecommunications failures, system misuse, unauthorized intrusion (cyber-attack), computer viruses and disabling devices, natural disasters and other similar events may interrupt or delay our ability to provide services to our borrowers. As a part of conducting business, we receive, transmit and store a large volume of personally identifiable information and other user data. Additionally, Xome is highly dependent on information technology networks and systems to securely process, transmit and store sensitive electronic information. Cybersecurity risks for the financial services industry have increased significantly in recent years due to new technologies, the reliance on technology to conduct financial transactions and the increased sophistication of organized crime and hackers. Those parties also may attempt to misrepresent personal or financial information to obtain loans or other financial products from us or attempt to fraudulently induce employees, customers, or other users of our systems to disclose confidential information in order to gain access to our data or that of our customers. We and others in our industry are regularly the subject of attempts by attackers to gain unauthorized access to our networks, systems, and data, or to obtain, change, or destroy confidential data (including personal identifying information of individuals) through a variety of means, including computer viruses, malware, phishing and other attack vectors. These attacks may result in unauthorized individuals obtaining access to our confidential information or that of our customers, or otherwise accessing, damaging, or disrupting our systems or infrastructure. In addition, to access our products and services, including our Home Intelligence app, our customers may use personal smartphones, tablet PCs, and other mobile devices that are beyond our control systems. Third parties with which we do business or that facilitate our business activities or vendors that provide services or security solutions for our operations could also be sources of operational risk and information security risk to us, including from cyber-attacks, information breaches or loss, breakdowns, disruptions or failures of their own systems or infrastructure, or any deficiencies in the performance of their responsibilities. Security breaches, acts of vandalism and developments in computer intrusion capabilities could cause our financial, accounting, data processing or other operating systems and facilities to fail to operate properly or become disabled and could result in a compromise or breach of the technology that we or our vendors use to protect our borrowers’ personal information and transaction data. Despite our efforts to ensure the integrity of our systems, it is possible that we may not be able to anticipate or implement effective preventive measures against all internal and external security breaches, especially because the techniques used change frequently, are becoming more sophisticated and are not recognized until launched, and because security attacks can originate from a wide variety of sources. These risks may increase in the future as we continue to increase our reliance on telecommunication technologies (including mobile devices), the internet and use of web-based product offerings. 18 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KWhile we have implemented policies and procedures designed to help mitigate cybersecurity risks and cyber intrusions, there can be no assurance that any such cyber intrusions, whether external or internal, will not occur or, if they do occur, that they will be adequately addressed. A successful penetration or circumvention of the security of our or our vendors’ systems or a defect in the integrity of our or our vendors’ systems or cybersecurity could cause serious negative consequences for our business, including significant disruption of our operations, misappropriation of our confidential information or that of our customers, or damage to our computers or operating systems and to those of our customers and counterparties. Any of the foregoing events could result in violations of applicable privacy and other laws, financial loss to us or to our customers, loss of confidence in our security measures, customer dissatisfaction, significant litigation exposure and harm to our reputation, all of which could adversely affect our business, financial condition and results of operations. This risk is enhanced in certain jurisdictions with stringent data privacy laws. For example, the California Consumer Privacy Act of 2018 (“CCPA”), which went into effect in January, provides new data privacy rights for consumers and new operational requirements for us. The CCPA includes a statutory damages framework and private rights of action against businesses that fail to comply with certain CCPA terms or implement reasonable security procedures and practices to prevent data breaches. Several other states have enacted or are considering similar legislation. Additionally, while we have obtained insurance to cover us against certain cybersecurity risks and information theft, there can be no guarantee that all losses will be covered or that the insurance limits will be sufficient to cover such losses. In addition, increasing attention is being paid by the media, regulators and legislators to matters relating to cybersecurity, and regulators and legislators may enact laws or regulations regarding cybersecurity. For example, the New York Department of Financial Services has adopted regulations that are far-ranging in scope, including not only specific technical safeguards but also requirements regarding governance, incident planning, data management and system testing. New laws and regulations could result in significant compliance costs, which may adversely affect our cash flows and net income. Our capital investments in technology may not achieve anticipated returns. Our business is becoming increasingly reliant on technology investments, and the returns on these investments are less predictable. We are currently making, and will continue to make, significant technology investments to support our service offering, implement improvements to our customer-facing technology and evolve our information processes, and computer systems to more efficiently run our business and remain competitive and relevant to our customers. These technology initiatives might not provide the anticipated benefits or may provide them on a delayed schedule or at a higher cost. We must monitor and choose the right investments and implement them at the right pace. Failing to make the best investments, or making an investment commitment significantly above or below our needs, could result in the loss of our competitive position and adversely impact our financial condition or results of operations. We and our vendors have operations in India that could be adversely affected by changes in political or economic stability or by government policies. We currently have operations located in India, which is subject to relatively higher degrees of political and social instability and may lack the infrastructure to withstand political unrest or natural disasters. The political or regulatory climate in the United States, or elsewhere, also could change so that it would not be lawful or practical for us to use international operations in the manner in which we currently use them. If we or our vendors had to curtail or cease operations in these countries and transfer some or all of these operations to another geographic area, we would incur significant transition costs as well as higher future overhead costs that could materially and adversely affect our results of operations. In many foreign countries, particularly in those with developing economies, it may be common to engage in business practices that are prohibited by laws and regulations applicable to us, such as The Foreign Corrupt Practices Act of 1977, as amended (“FCPA”). Any violations of the FCPA or local anti-corruption laws by us, our subsidiaries or our local agents could have an adverse effect on our business and reputation and result in substantial financial penalties or other sanctions. Our vendor relationships subject us to a variety of risks. We have significant vendors that, among other things, provide us with financial, technology and other services to support our businesses. With respect to vendors engaged to perform activities required by the applicable servicing criteria, we assess compliance with the applicable servicing criteria for the applicable vendor (or in certain cases require vendors to provide their own assessments and attestations) and are required to have procedures in place to provide reasonable assurance that the vendor’s activities comply in all material respects with servicing criteria applicable to the vendor. In the event that a vendor’s activities do not comply with the servicing criteria, it could negatively impact our servicing agreements. In addition, if our current vendors were to stop providing services to us on acceptable terms, including as a result of one or more vendor bankruptcies, we may be unable to procure alternatives from other vendors in a timely and efficient manner and on acceptable terms, or at all. Further, we may incur significant costs to resolve any such disruptions in service and this could adversely affect our business, financial condition and results of operations. 19Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KOur risk management policies and procedures may not be effective. Our risk management framework seeks to mitigate risk and appropriately balance risk and return. We have established policies and procedures intended to identify, monitor and manage the types of risk to which we are subject, including credit risk, market and interest rate risk, liquidity risk, cyber risk, regulatory, legal and reputational risk. Although we have devoted significant resources to develop our risk management policies and procedures and expect to continue to do so in the future, these policies and procedures, as well as our risk management techniques such as our hedging strategies, may not be fully effective. There may also be risks that exist, or that develop in the future, that we have not appropriately anticipated, identified or mitigated. As regulations and markets in which we operate continue to evolve, our risk management framework may not always keep sufficient pace with those changes. If our risk management framework does not effectively identify or mitigate our risks, we could suffer unexpected losses and could be materially adversely affected. Our business could suffer if we fail to attract, or retain, highly skilled employees and changes in our executive management team may be disruptive to our business. Our future success will depend on our ability to identify, hire, develop, motivate and retain highly qualified personnel for all areas of our organization. Trained and experienced personnel in the mortgage industry are in high demand and may be in short supply. Many of the companies with which we compete for experienced employees are large banks who have greater resources than we have and may be able to offer more attractive terms of employment. In addition, we invest significant time and expense in training our employees, which increases their value to competitors who may seek to recruit them. We may not be able to attract, develop and maintain an adequate skilled workforce necessary to operate our businesses and labor expenses may increase as a result of a shortage in the supply of qualified personnel. If we are unable to attract and retain such personnel, we may not be able to take advantage of acquisitions and other growth opportunities that may be presented to us and this could materially affect our business, financial condition and results of operations. Additionally, the experience of our executive management team is a valuable asset to us. Our executive management team has significant experience in the residential loan originations and servicing industry and would be difficult to replace. Disruptions in management continuity could result in operational or administrative inefficiencies and added costs, which could adversely impact our results of operations and stock price, and may make recruiting for future management positions more difficult or costly. Negative public opinion could damage our reputation and adversely affect our business. Reputational risk, or the risk to our business, earnings and capital from negative public opinion, is inherent in our business. Negative public opinion can result from our actual or alleged conduct in any number of activities, including lending and debt collection practices, foreclosures or evictions of elderly homeowners who default on reverse mortgages, technology failures, corporate governance, and actions taken by government regulators and community organizations in response to those activities. Negative public opinion can also result from media coverage, whether accurate or not. Additionally, the proliferation of social media websites as well as the personal use of social media by our employees and others, including personal blogs and social network profiles, also may increase the risk that negative, inappropriate or unauthorized information may be posted or released publicly that could harm our reputation or have other negative consequences, including as a result of our employees interacting with our customers in an unauthorized manner in various social media outlets. Negative public opinion can adversely affect our ability to attract and retain customers, trading counterparties and employees and can expose us to litigation and regulatory action. Lapses in disclosure controls and procedures or internal control over financial reporting could materially and adversely affect our operations, profitability or reputation. Our disclosure controls and procedures may not be effective in every circumstance. Similarly, we may experience a material weakness or significant deficiency in internal control over financial reporting. Any lapses or deficiencies may materially and adversely affect our business and results of operations or financial condition, restrict our ability to access the capital markets, require us to spend significant resources to correct the lapses or deficiencies, expose us to regulatory or legal proceedings, subject us to fines, penalties or judgments, harm our reputation, or otherwise cause a decline in investor confidence. Regulatory and Legal Risks We operate within a highly regulated industry on federal, state and local levels and our business results are significantly impacted by the laws and regulations to which we are subject, as well as scrutiny from governmental or regulatory agencies. As a national mortgage services firm, we are subject to extensive, complex and comprehensive regulation under federal, state and local laws in the United States, as well as governmental scrutiny from regulators and law enforcement agencies. These laws, regulations and governmental inquiries can significantly affect the way that we do business, can restrict the scope of our existing businesses, limit our ability to expand our product offerings or to pursue acquisitions, or can make our costs to service or originate loans higher, which could impact our financial results. 20 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KRegulatory requirements or changes to existing requirements that the Consumer Financial Protections Bureau (“CFPB”) or other federal or state agencies, including HUD and the FCC, may promulgate could require changes in our business, result in increased compliance and operational costs and impair the profitability of such business. For example, Regulation C of the Home Mortgage Disclosure Act (“HMDA”) requires us to collect and report certain mortgage data for every loan application. These requirements for gathering and submitting large amounts of data regarding loan applications to regulators and the public is complex. Thus, any inadvertent errors in our gathering or reporting the data could result in fines or penalties being levied by the CFPB or other regulators against us. In addition, the authority of state attorneys general to bring actions to enforce federal consumer protection legislation, as a result of the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 (“Dodd-Frank Act”), could be expanded and we could be subject to additional state lawsuits and enforcement actions, thereby further increasing our legal and compliance costs. The cumulative effect of these changes could result in a material impact on our earnings. The implementation of the originations and servicing rules by the CFPB and the CFPB’s continuing examinations of our business, including Xome, could increase our regulatory compliance burden and associated costs and place restrictions on our operations, which could in turn adversely affect our business, financial condition and results of operations. We could be subject to additional regulatory requirements or changes under the Dodd-Frank Act beyond those currently proposed, adopted or contemplated. There also continues to be discussion of potential GSE reform which would likely affect markets for mortgages and mortgage securities in ways that cannot be predicted. In addition, FHFA initiatives may be implemented by the GSEs that could materially affect the market for conventional and/or government insured loans. Individual states have also been active, as have other regulatory organizations such as the Multi-State Mortgage Committee, as well as various state Attorneys General. We also believe there has been a shift among certain regulators towards a broader view of the scope of regulatory oversight responsibilities with respect to mortgage originators and servicers. In addition to their traditional focus on consumer protection laws, licensing and examination matters, certain regulators have begun to make observations, recommendations or demands with respect to such areas as corporate governance, safety and soundness, and risk and compliance management. Certain regulators took steps to block the acquisition of MSRs by one of our competitors. It is possible that we could become subject to similar actions with respect to our acquisition of MSRs or other key business operations such as entering into subservicing contracts, which could adversely affect our business, financial condition and results of operations. We are subject to numerous legal proceedings, federal, state or local governmental examinations and enforcement investigations. Some of these matters are highly complex and slow to develop, and results are difficult to predict or estimate. Legal Proceedings: We are routinely and currently involved in a significant number of legal proceedings concerning matters that arise in the ordinary course of our business. There is no assurance that the number of legal proceedings will not increase in the future, including certified class or mass actions. These legal proceedings range from actions involving a single plaintiff to putative class action lawsuits with potentially tens of thousands of class members. These actions and proceedings are generally based on alleged violations of consumer protection, securities, employment, contract, tort, common law fraud and numerous other laws, including, but not limited to, the Equal Credit Opportunity Act, Fair Debt Collection Practices Act, Fair Credit Reporting Act, Real Estate Settlement Procedures Act, National Housing Act, Homeowners Protection Act, Servicemember’s Civil Relief Act, Telephone Consumer Protection Act, Truth in Lending Act, Financial Institutions Reform, Recovery, and Enforcement Act of 1989, unfair, deceptive or abusive acts or practices in violation of the Dodd-Frank Act, the Securities Act of 1933, the Securities Exchange Act of 1934, the Home Mortgage Disclosure Act, the Bankruptcy Code, False Claims Act and Making Home Affordable loan modification programs (while MHA programs have ended, claims may continue to arise). Additionally, along with others in our industry, we are subject to repurchase and indemnification claims and may continue to receive claims in the future, regarding alleged breaches of representations and warranties relating to the sale of mortgage loans, the placement of mortgage loans into securitization trusts or the servicing of mortgage loans securitizations. We are also subject to legal actions or proceedings related to loss sharing and indemnification provisions of our various acquisitions. Certain of the pending or threatened legal proceedings include claims for substantial compensatory, punitive and/or, statutory damages or claims for an indeterminate amount of damages. Litigation and other proceedings may require that we pay settlement costs, legal fees, damages, including punitive damages, penalties or other charges, or be subject to injunctive relief affecting our business practices, any or all of which could adversely affect our financial results. In particular, ongoing and other legal proceedings brought under federal or state consumer protection statutes may result in a separate fine for each violation of the statute, which, particularly in the case of class action lawsuits, could result in damages substantially in excess of the amounts we earned from the underlying activities and that could have a material adverse effect on our liquidity, financial position and results of operations. The costs of responding to the investigations can be substantial. 21Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KRegulatory Matters: Our business is subject to extensive examinations, investigations and reviews by various federal, state and local governmental, regulatory and enforcement agencies. We have historically had and continue to have a number of open investigations with these agencies. We are currently the subject of various governmental or regulatory investigations, subpoenas, examinations and inquiries related to our residential loan servicing and origination practices, bankruptcy and collections practices, our financial reporting and other aspects of our businesses. These matters include investigations by the CFPB, the SEC, the Executive Office of the United States Trustees, the Office of the Special Inspector General for the Troubled Asset Relief Program, the Department of Justice, the U.S. Department of Housing and Urban Development, the multistate coalition of mortgage banking regulators, and various State Attorneys General. Several large mortgage originators or servicers have been subject to similar matters, which have resulted in the payment of fines and penalties, changes to business practices and the entry of consent decrees or settlements. The trend of large settlements with governmental entities may adversely affect the outcomes for other financial institutions, including us. We continue to manage our response to each matter, but it is not possible for us to confidently or reliably predict the outcome of any of them, including predicting any possible losses resulting from any judgments or fines, which can lead to substantial disparities between legal reserves and subsequent settlements or penalties. We continue to progress towards resolution of certain legacy regulatory matters involving examination findings in prior years for alleged violations of certain laws related to our business practices. We have been in discussions with the multi-state committee of mortgage banking regulators and various State Attorneys General concerning a potential resolution of their investigation. We are continuing to cooperate with all parties. In connection with these discussions, the Company previously recorded an accrual. These discussions may not result in a settlement of the matter; furthermore, any such settlement may exceed the amount accrued as of December 31, 2019. Moreover, if the discussions do not result in a settlement, the regulators and State Attorneys General may seek to exercise their enforcement authority through litigation or other proceedings and seek injunctive relief, damages, restitution and civil monetary penalties, which could have a material adverse effect on our business, reputation, financial condition and results of operations. Further, on April 24, 2018, the CFPB notified us that, in accordance with the CFPB’s discretionary Notice and Opportunity to Respond and Advise (“NORA”) process, the CFPB’s Office of Enforcement is considering whether to recommend that the CFPB take enforcement action against us, alleging violations of the Real Estate Settlement Procedures Act, the Consumer Financial Protection Act, and the Homeowners Protection Act, which stems from a 2014 examination. The purpose of a NORA letter is to provide a party being investigated an opportunity to present its position to the CFPB before an enforcement action may be recommended or commenced. The CFPB may seek to exercise its enforcement authority through settlement, administrative proceedings or litigation and seek injunctive relief, damages, restitution and civil monetary penalties, which could have a material adverse effect on our business, reputation, financial condition and results of operations. Similarly, while we are in discussions with regard to the status and various issues arising in the investigation by the Executive Office of the United States Trustees, we cannot predict the outcome of this investigation or whether they will exercise their enforcement authority through a settlement or other proceeding in which they seek to impose additional remedial measures or other financial sanctions, which could have a material adverse effect on our business, reputation, financial condition and results of operation. Responding to these matters requires us to devote substantial legal and regulatory resources, resulting in higher costs and lower net cash flows. Adverse results in any of these matters could further increase our operating expenses and reduce our revenues, require us to change business practices, limit our ability to grow and otherwise materially and adversely affect our business, reputation, financial condition or results of operation. To the extent that an examination or other regulatory engagement reveals a failure by us to comply with applicable law, regulation or licensing requirement this could lead to (i) loss of our licenses and approvals to engage in our businesses, (ii) damage to our reputation in the industry and loss of client relationships, (iii) governmental investigations and enforcement actions, (iv) administrative fines and penalties and litigation, (v) civil and criminal liability, including class action lawsuits, and actions to recover incentive and other payments made by governmental entities, (vi) enhanced compliance requirements, (vii) breaches of covenants and representations under our servicing, debt or other agreements, (viii) inability to raise capital and (ix) inability to execute on our business strategy. Any of these occurrences could further increase our operating expenses and reduce our revenues, require us to change business practices and procedures and limit our ability to grow or otherwise materially and adversely affect our business, reputation, financial condition or results of operation. Moreover, regulatory changes resulting from the Dodd-Frank Act, other regulatory changes such as the CFPB having its own examination and enforcement authority and the “whistleblower” provisions of the Dodd-Frank Act and guidance on whistleblowing programs issued by the NYDFS could further increase the number of legal and regulatory enforcement proceedings against us. In addition, while we take numerous steps to prevent and detect employee misconduct, such as fraud, employee misconduct cannot always be deterred or prevented and could subject us to additional liability. 22 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KWe establish reserves for pending or threatened legal proceedings when it is probable that a liability has been incurred and the amount of such loss can be reasonably estimated. Legal proceedings are inherently uncertain, and our estimates of loss are based on judgments and information available at that time. Our estimates may change from time to time for various reasons, including factual or legal developments in these matters. There cannot be any assurance that the ultimate resolution of our litigation and regulatory matters will not involve losses, which may be material, in excess of our recorded accruals or estimates of reasonably probable losses. There are numerous federal, state and local laws and regulations in the mortgage industry. Federal, state and local governments have recently proposed or enacted numerous laws, regulations and rules related to mortgage loans. Due to the highly regulated nature of the residential mortgage industry, we are required to comply with a wide array of federal, state and local laws and regulations that regulate, among other things, the manner in which we conduct our servicing, originations and ancillary business and the fees we may charge. These regulations directly impact our business and require constant compliance, which includes enhancing our compliance program, procedures and controls, monitoring and internal and external audits. A failure in maintaining an effective compliance program or a material failure to comply with any of these laws or regulations could subject us to lawsuits or governmental actions, which could materially adversely affect our business, financial condition and results of operations. In addition, there continue to be changes in legislation and licensing, which require technology changes and additional implementation costs for loan originators. We expect legislative changes will continue in the foreseeable future, which may increase our operating expenses. Furthermore, there continue to be changes in state laws that are adverse to mortgage servicers that increase costs and operational complexity of our business and impose significant penalties for violation. Any of these changes in law could adversely affect our business, financial condition and results of operations. Unlike competitors that are national banks, we are subject to state licensing and operational requirements that result in substantial compliance costs. Because we are not a depository institution, we do not benefit from a federal exemption to state mortgage banking, loan servicing or debt collection licensing and regulatory requirements. We must comply with state licensing requirements and varying compliance requirements in all 50 states and the District of Columbia, and we are sensitive to regulatory changes that may increase our costs through stricter licensing laws, disclosure laws or increased fees or that may impose conditions to licensing that we or our personnel are unable to meet. In addition, we are subject to periodic examinations by state regulators, which can result in refunds to borrowers of certain fees earned by us, and we may be required to pay substantial penalties imposed by state regulators due to compliance errors. Future state legislation and changes in existing regulation may significantly increase our compliance costs or reduce the amount of ancillary revenues, including late fees that we may charge to borrowers. This could make our business cost-prohibitive in the affected state or states and could materially affect our business. Our business would be adversely affected if we lose our licenses. Our operations are subject to regulation, supervision and licensing under numerous federal, state and local statutes, ordinances and regulations. In most states in which we operate, a regulatory agency regulates and enforces laws relating to mortgage servicing companies and mortgage originations companies such as us as well as regulating our ancillary service providers. These rules and regulations generally provide for licensing as a mortgage servicing company, mortgage originations company or third-party debt default specialist, title insurance agency, appraisal management company, licensed auctioneer, and other similar types of requirements as to the form and content of contracts and other documentation, licensing of our employees and employee hiring background checks, licensing of independent contractors with which we contract, restrictions on certain practices, disclosure and record-keeping requirements and enforcement of borrowers’ rights. We are subject to periodic examination by state regulatory authorities. We believe that we maintain all material licenses and permits required for our current operations and are in substantial compliance with all applicable federal, state and local laws, rules, regulations and ordinances. We may not be able to maintain all requisite licenses and permits, and the failure to satisfy those and other regulatory requirements could result in a default under our servicing or other agreements and have a material adverse effect on our operations. The states that currently do not provide extensive regulation of our businesses may later choose to do so, and if such states so act, we may not be able to obtain or maintain all requisite licenses and permits. The failure to satisfy those and other regulatory requirements could result in a default under our servicing agreements and have a material adverse effect on our operations. Furthermore, the adoption of additional, or the revision of existing, rules and regulations could adversely affect our business, financial condition and results of operations. 23Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KWe may incur increased litigation costs and related losses if a court overturns a foreclosure or if a loan we are servicing becomes subordinate to a Home Owners Association lien. We may incur costs if we are required to, or if we elect to, execute or re-file documents or take other action in our capacity as a servicer in connection with pending or completed foreclosures. In addition, if a court rules that the lien of a Homeowners Association takes priority over the lien we service, we may incur legal liabilities and costs to defend such actions. If a court dismisses or overturns a foreclosure because of errors or deficiencies in the foreclosure process, we may have liability to the loan owner, a borrower, title insurer or the purchaser of the property sold in foreclosure. These costs and liabilities may not be legally or otherwise reimbursable to us, particularly to the extent they relate to securitized mortgage loans. A significant increase in litigation costs could adversely affect our liquidity, and our inability to be reimbursed for an advance could adversely affect our business, financial condition and results of operations. Residential mortgage foreclosure proceedings in certain states have been delayed due to lack of judicial resources and legislation, all of which could have a negative effect on our ability to liquidate loans timely and slow the recovery of advances and thus impact our earnings or liquidity. In some states, such as New York, our industry has faced, and may continue to face, increased delays and costs caused by state law and local court rules and processes. In addition, California and Nevada have enacted Homeowner’s Bill of Rights legislation to establish complex mandatory loss mitigation practices for homeowners which cause delays in foreclosure proceedings. Delays in foreclosure proceedings could also require us to make additional servicing advances by drawing on our servicing advance facilities, or delay the recovery of advances, all or any of which could materially affect our earnings and liquidity and increase our need for capital. Risks Related to the Owning our Stock Our common stock, and any other instruments treated as stock for purposes of Section 382, including the Series A Preferred Stock, are subject to transfer restrictions under our Certificate of Incorporation which, if not complied with, could result in the forfeiture of such stock and related distributions. Our Certificate of Incorporation contains significant transfer restrictions in relation to the transfer of our common stock and any other instruments treated as stock for purposes of Section 382 (including the Series A Preferred Stock).  These transfer restrictions have been adopted in order to minimize the likelihood that we will be deemed to have an “ownership change” within the meaning of Section 382 that could limit our ability to utilize our NOLs under and in accordance with regulations promulgated by the IRS. In particular, without the approval of our Board, (i) no person or group of persons treated as a single entity under Treasury Regulation Section 1.382-3 will be permitted to acquire, whether directly or indirectly, and whether in one transaction or a series of related transactions, any of our common stock or any other instrument treated as stock for purposes of Section 382, to the extent that after giving effect to such purported acquisition (a) the purported acquirer or any other person by reason of the purported acquirer’s acquisition would become a Substantial Holder (as defined below), or (b) the percentage stock ownership of a person that, prior to giving effect to the purported acquisition, is already a Substantial Holder would be increased; and (ii) no Substantial Holder may dispose, directly or indirectly, of any class of stock or any other instrument treated as stock for purposes of Section 382.  A “Substantial Holder” is a person that owns (as determined for purposes of Section 382) at least 4.75% of the total value of our stock, including any instrument treated as stock for purposes of Section 382. Because of the complexity of applying Section 382, and because the determination of ownership for purposes of Section 382 does not correspond to SEC beneficial ownership reporting on Schedules 13D and 13G, holders and potential acquirers of our securities should consult with their legal and tax advisors prior to making any acquisition or disposition of our securities.  Pursuant to Article VIII of our Certificate of Incorporation, the Board has the sole power to determine compliance with the transfer restrictions, and we cannot assure you that the Board will concur with any conclusions reached by any holder of our securities or their respective advisors, and/or approve or ratify any proposed acquisitions or dispositions of our securities.  Under Article VIII, Section 3(b), of our Certificate of Incorporation, if the Board determines that a Prohibited Transfer (as defined in our Certificate of Incorporation) has occurred, such Prohibited Transfer shall, to the fullest extent permitted by law, be void ab initio and have no legal effect, and upon written demand by us, the Purported Transferee (as defined in our Certificate of Incorporation) shall disgorge or cause to be disgorged our securities, together with any dividends or distributions received, with respect to such securities. Anti-takeover provisions in our Certificate of Incorporation and Amended and Restated Bylaws (“Bylaws”) and under Delaware law, as well as certain existing contractual arrangements, make a third-party acquisition of us difficult. Our Certificate of Incorporation, including Article VIII thereof, and Bylaws, as well as certain contractual arrangements with KKR, contain provisions that make it difficult for a third party to acquire us, even if doing so might be deemed beneficial by or stockholders. These provisions could limit the price that investors might be willing to pay in the future for shares of our common stock. 24 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KAffiliates of KKR own a substantial amount of equity interests in us, and have other substantial interests in us and agreements with us, and may have conflicts of interest with us or the other holders of our capital stock. As of February 14, 2020, affiliates of KKR held shares of our stock representing approximately 17% of our voting power on an as-converted basis. Affiliates of KKR are parties to the Investment Agreement and the Investor Rights Agreement. As a result, affiliates of KKR may have substantial influence over our decisions to enter into any corporate transaction, including with respect to any acquisition, and may have the ability to prevent any transaction that requires the approval of stockholders regardless of whether other holders of our capital stock believe that any such transactions are in their own best interests. KKR will not provide oversight of or have control over or be involved with the investment activities or other operations of the Company. Neither KKR nor its director appointees are required to present us with investment opportunities and may pursue them separately or otherwise compete with us. Our Certificate of Incorporation provides that we renounce our interest or expectancy in any corporate opportunity in which KKR or its director appointees seek to participate unless such opportunity (i) was first presented to KKR’s director appointees solely in their capacity as directors of the Company or (ii) is identified by KKR or its director appointees solely through the disclosure of information by or on behalf of us.   Additionally, KKR is in the business of making investments in companies and may from time to time acquire and hold interests in businesses that compete directly or indirectly with us or that compete with us for acquisitions. KKR may also pursue acquisition opportunities that may be complementary to our business and, as a result, those acquisition opportunities may not be available to us. In addition, KKR’s interest in its portfolio companies could impact our ability to pursue acquisition opportunities. The market price of our common stock may decrease, and you may lose all or part of your investment. The market price of our common stock could decrease, and you may not be able to resell your shares at or above the price at which your shares were acquired. Those fluctuations could be based on various factors, including: • our operating performance and the performance of our competitors and fluctuations in our operating results; • macro-economic trends, including changes in interest rates and economic growth and unemployment; • • • • • • • • • • • • the public’s reaction to our press releases, our other public announcements and our filings with the SEC; changes in earnings estimates or recommendations by research analysts who follow us or other companies in our industry; global, national or local economic, legal and regulatory factors unrelated to our performance; announcements of negative news by us or our competitors, such as announcements of poorer than expected results of operations, data breaches or significant litigation; actual or anticipated variations in our or our competitors’ operating results, and our or our competitors’ growth rates; failure by us or our competitors to meet analysts’ projections or guidance we or our competitors may give the market; changes in laws or regulations, or new interpretations or applications of laws and regulations, that are applicable to our business; changes in accounting standards, policies, guidance, interpretations or principles; the departure of key personnel; the number of shares publicly traded; the converted Series B preferred stockholders selling their shares; and other developments affecting us, our industry or our competitors. 25Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KIn addition, in recent years the stock market has experienced significant price and volume fluctuations that have affected and continue to affect the market prices of equity securities of many companies. These fluctuations have often been unrelated or disproportionate to the operating performance of those companies. These broad market fluctuations, as well as general economic, political and market conditions such as recessions or interest rate changes, may cause declines in the market price of our common stock, and you may not realize any return on your investment in us and may lose some or all of your investment. Item 1B. Unresolved Staff Comments None. Item 2. Properties We lease and maintain our principal executive office in one building totaling approximately 176,000 square feet in Coppell, Texas. Our business operations and support offices are in leased facilities in various other locations in the United States, including Texas, Arizona, California, Pennsylvania, Nebraska and Colorado, as well as locations in India. We believe that our facilities are adequate for our current requirements and are being appropriately utilized. We periodically review our space requirements, and we believe we will be able to acquire new space and facilities as and when needed on reasonable terms. We also look to consolidate and dispose of facilities we no longer need, as and when appropriate. Item 3. Legal Proceedings We are a state licensed, non-bank mortgage lender, servicer and ancillary services provider. From time to time, we and our subsidiaries are involved in a number of legal proceedings, including, but not limited to, judicial, arbitration, regulatory and governmental proceedings relating to matters that arise in connection with the conduct of our business. These legal proceedings are generally based on alleged violations of federal, state and local laws and regulations governing our mortgage servicing and lending activities including, without limitation, consumer protection laws, but may also include alleged violations of securities, employment, contract, tort, common law fraud and other laws. Legal proceedings include open and pending examinations, information gathering requests and investigations by governmental, regulatory and enforcement agencies as well as litigation in judicial forums and arbitration proceedings. Our business is subject to extensive examinations, investigations and reviews by various federal, state and local governmental, regulatory and enforcement agencies. We have historically had and continue to have a number of open investigations with these agencies. We continue to receive governmental and regulatory requests for information, subpoenas, examinations and other inquiries. We are currently the subject of various governmental or regulatory investigations, subpoenas, examinations and inquiries related to our residential loan servicing and origination practices, bankruptcy and collections practices, financial reporting and other aspects of our businesses. These matters include investigations by the Consumer Financial Protection Bureau (the “CFPB”), the Securities and Exchange Commission, the Executive Office of the United States Trustees, the Department of Justice, the Office of the Special Inspector General for the Troubled Asset Relief Program, the U.S. Department of Housing and Urban Development, the multi-state coalition of mortgage banking regulators and various State Attorneys General. These specific matters and other pending or potential future investigations, subpoenas, examinations or inquiries may lead to administrative, civil or criminal proceedings or settlements and possibly result in remedies including fines, penalties, restitution, or alterations in our business practices and in additional expenses and collateral costs. We are cooperating fully in these matters. For example, we continue to progress towards resolution of certain legacy regulatory matters involving examination findings in prior years for alleged violations of certain laws related to our business practices. We have been in discussions with the multi- state committee of mortgage banking regulators and various State Attorneys General concerning a potential resolution of their investigations. We are continuing to cooperate with all parties. In connection with these discussions, we previously recorded an accrual. These discussions may not result in a settlement of the matter; furthermore, any such settlement may exceed the amount accrued as of December 31, 2019. Moreover, if the discussions do not result in a settlement, the regulators and State Attorneys General may seek to exercise their enforcement authority through litigation or other proceedings and seek injunctive relief, damages, restitution and civil monetary penalties, which could have a material adverse effect on our business, reputation, financial condition and results of operations. 26 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KFurther, on April 24, 2018, the CFPB notified us that, in accordance with the CFPB’s discretionary Notice and Opportunity to Respond and Advise (NORA) process, the CFPB’s Office of Enforcement is considering whether to recommend that the CFPB take enforcement action against us, alleging violations of the Real Estate Settlement Procedures Act, the Consumer Financial Protection Act, and the Homeowners Protection Act, which stems from a 2014 examination. The purpose of a NORA letter is to provide a party being investigated an opportunity to present its position to the CFPB before an enforcement action may be recommended or commenced. The CFPB may seek to exercise its enforcement authority through settlement, administrative proceedings or litigation and seek injunctive relief, damages, restitution and civil monetary penalties, which could have a material adverse effect on our business, reputation, financial condition and results of operations. We have not recorded an accrual related to this matter as of December 31, 2019 as we do not believe that the possible loss or range of loss arising from any such action is estimable. We are continuing to cooperate with the CFPB.  Similarly, we are in discussions with the Executive Office of the United States Trustees concerning certain legacy issues with respect to bankruptcy servicing practices.  In connection with these discussions, we are undertaking certain voluntary remediation activities with respect to loans at issue in these matters. While we and the Executive Office of the United States Trustees are engaged in discussions to potentially resolve these issues, there is no guarantee a resolution will occur.  Moreover, if the discussions do not result in a resolution, the Executive Office of the United States Trustees may seek redress through litigation or other proceedings and seek injunctive relief, damages and restitution in addition to the remediation activities, which could have a material adverse effect on our business, reputation, financial condition and results of operations. However, we believe it is premature to predict the potential outcome or to estimate the financial impact to us in connection with any potential action or settlement arising from this matter, including the voluntary remediation activities undertaken and to be undertaken by us.  Responding to these matters requires us to devote substantial resources, resulting in higher costs and lower net cash flows. Adverse results in any of these matters could further increase our operating expenses and reduce our revenues, require us to change business practices and limit our ability to grow and otherwise materially and adversely affect our business, reputation, financial condition or results of operation. Item 4. Mine Safety Disclosures Not applicable. PART II. Item 5. Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities Market Information and Stockholders Our common stock has been traded on the Nasdaq Stock Market under the ticker symbol “COOP” since October 10, 2018. From September 28, 2015 until October 9, 2018, WMIH’s common stock had traded under the ticker symbol “WMIH”. As of February 21, 2020, there were 2,747 stockholders of record of our common stock. A substantially greater number of holders of our common stock are “street name” or beneficial holders, whose shares are held by banks, brokers and other financial institutions. Dividends We have not declared or paid cash dividends on our common stock, and we currently do not expect to declare or pay any cash dividends in the foreseeable future. The timing and amount of any future dividends, if any, will be determined by the Board of Directors and will depend, among other factors, upon our earnings, financial condition, cash requirements, the capital requirements of subsidiaries and investment opportunities at the time any such transaction is considered. Issuer Purchases of Equity Securities We did not make any repurchases of our shares during the fourth quarter of 2019. 27Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KPerformance Graph The following graph shows a comparison of the cumulative total stockholder return for our common stock, as adjusted for the 1- for-12 reverse stock split that occurred in October 2018, and the S&P 500 Index from December 31, 2014 through December 31, 2019. In addition, the following graph shows the cumulative returns of an index of two peer companies selected by us for the period from December 31, 2014 through December 31, 2017 and the S&P SmallCap 600 Financials Index for the period from January 1, 2018 through December 31, 2019. The peer group is comprised of the following companies: MGIC Investment Corporation and Radian Group Inc. We changed to the S&P SmallCap 600 Financials Index for the period from January 1, 2018 through December 31, 2019 because our business significantly changed upon the completion of the Merger with Nationstar on July 31, 2018. This data assumes an investment of $100 on December 31, 2014. Comparison of Cumulative Total Return (December 31, 2014 to December 31, 2019) $180 $160 $140 $120 $100 $80 $60 $40 $20 4 1 0 2 c e D 5 1 0 2 c e D 6 1 0 2 c e D 7 1 0 2 c e D 8 1 0 2 c e D 9 1 0 2 c e D Mr. Cooper (formerly WMIH) S&P 500 Index Peer Group (2014 through 2017) and S&P Small Cap 600 Financials Index (2018 through 2019) Comparative results for Mr. Cooper (formerly WMIH) common stock, the S&P 500 Index, the peer group (from 2014 through 2017) and the S&P SmallCap 600 Financials Index (from 2018 through 2019) are presented below: Mr. Cooper (formerly WMIH) S&P 500 Index Peer Group (2014 through 2017) and S&P Small Cap 600 Financials Index (2018 through 2019) December 31, 2014 2015 2016 2017 2018 2019 $ 100 100 100 $ 126 $ 76 $ 41 $ 47 $ 99 85 109 108 130 133 122 127 51 157 153 28 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-K Item 6. Selected Financial Data The table below presents, as of and for the dates indicated, our selected historical consolidated financial information. Note that the selected consolidated statement of operations data for the Successor’s year ended December 31, 2019 and five months ended December 31, 2018, and the Predecessor’s seven months ended July 31, 2018 and year ended December 31, 2017, and the Successor’s selected consolidated balance sheet data at December 31, 2019 and December 31, 2018 have been derived from our audited consolidated financial statements included elsewhere in this Annual Report. The Predecessor’s selected consolidated statement of operations data and other financial data for the years ended December 31, 2016 and 2015 and the selected consolidated balance sheet data at December 31, 2017, 2016 and 2015 have been derived from the Predecessor’s audited consolidated financial statements that are not included in this Annual Report. The Successor’s and Predecessor’s historical results are not necessarily indicative of future performance or results of operations. The following financial data should be read in conjunction with Item 7, Management’s Discussion and Analysis of Financial Condition and Results of Operations, and Item 8, Financial Statements and Supplementary Data. Consolidated Balance Sheet Data: (amounts in millions) Cash and cash equivalents Mortgage servicing rights Advances and other receivables, net Reverse mortgage interests, net Mortgage loans held for sale Total assets(2) Unsecured senior notes, net Advance facilities, net Warehouse facilities, net Other nonrecourse debt, net Total liabilities(2) Total stockholders’ equity(2) Successor As of December 31, Predecessor As of December 31, 2019(1) 2018 2017 2016 2015 $ 329 $ 242 $ 215 $ 489 $ 3,502 988 6,279 4,077 18,305 2,366 422 4,575 5,286 16,074 2,231 3,676 1,194 7,934 1,631 16,973 2,459 595 2,349 6,795 15,028 1,945 2,941 1,706 9,984 1,891 18,036 1,874 855 3,285 8,014 16,314 1,722 3,166 1,749 11,033 1,788 19,593 1,990 1,096 2,421 9,631 17,910 1,683 613 3,367 2,412 7,514 1,430 16,617 2,026 1,640 1,890 6,666 14,850 1,767 29Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-K  Successor Year Ended December 31, 2019(1) Five Months Ended December 31, 2018 Predecessor Seven Months Ended July 31, 2018 Year Ended December 31, 2017 Year Ended December 31, 2016 Year Ended December 31, 2015 Consolidated Statement of Operations and Comprehensive Income Data: (amounts in millions, except for earnings per share data) Total revenues Total expenses Total other income (expenses), net (Loss) income before income tax (benefit) expense Less: Income tax (benefit) expense Net income Less: Net (loss) income attributable to non-controlling interests Net income attributable to Successor/ Predecessor Less: Undistributed earnings attributable to participating stockholders Net income attributable to common stockholders Earnings per share data: Basic Diluted Other Financial Data: Net cash provided by / (used in): Operating activities Investing activities Financing activities $ 2,007 $ 1,851 (159) (3) (273) 270 (4) 274 2 272 2.99 2.95 702 (338) (313) $ $ $ $ $ $ 594 707 (24) (137) (1,021) 884 — 884 8 876 9.65 9.54 1,251 (250) (2,063) $ 1,196 $ 1,650 $ 1,915 $ 945 (49) 1,475 (131) 1,644 (242) 202 48 154 — 154 — 154 1.57 1.55 2,294 (162) (2,111) $ $ $ 44 13 31 1 30 — 30 0.31 0.30 1,359 (6) (1,655) $ $ $ 29 13 16 (3) 19 — 19 0.19 0.19 972 (3,738) 2,698 $ $ $ $ $ $ 1,989 1,688 (247) 54 11 43 4 39 — 39 0.38 0.37 398 (5,567) 5,483 (1) (2) Includes the impact of the acquisition of Pacific Union Financial, LLC. See Note 3, Acquisitions, in the notes to consolidated financial statements for further details. Includes impact of the adoption of Accounting Standards Update No. 2016-02, Leases (Topic 842) on January 1, 2019. See Note 1, Nature of Business and Basis of Presentation, and Note 9, Leases, in the notes to consolidated financial statements for further details. 30 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KItem 7.  Management’s Discussion and Analysis of Financial Condition and Results of Operations The following discussion should be read in conjunction with the information contained in our consolidated financial statements, including the notes thereto. The following discussion contains, in addition to the historical information, forward-looking statements that include risks and uncertainties (see discussion of “Forward-Looking Statements” included elsewhere in this Annual Report on Form 10-K). Our actual results may differ materially from those anticipated in these forward-looking statements as a result of certain factors, including those factors set forth under Item 1A. Risk Factors and elsewhere in this Annual Report on Form 10-K. All dollar amounts presented herein are in millions, except per share data and other key metrics, unless otherwise noted. Basis of Presentation “Predecessor” financial information in the MD&A relates to Nationstar, and “Successor” relates to Mr. Cooper. The below presentation discusses the results of the operations for the year ended December 31, 2019 compared to the year ended December 31, 2018. The financial results for the year ended December 31, 2019 and five months ended December 31, 2018 reflect the results of the Successor. With respect to the year ended December 31, 2018, we have separately provided the financial results of the Predecessor for the seven months ended July 31, 2018, and the financial results of the Successor for the five months ended December 31, 2018, which, in each case, are presented under GAAP. The below presentation also includes a “Combined” column that combines the Predecessor and Successor results referenced above with respect to the year ended December 31, 2018. Although the separate financial results of the Predecessor and Successor for the seven months ended July 31, 2018 and the five months ended December 31, 2018 are presented under GAAP, the results reported in the “Combined” column reflect non-GAAP financial measures, as a different basis of accounting was used with respect to the financial results for the Predecessor as compared to the financial results of the Successor. We have not provided a reconciliation of the financial metrics reflected under the “Combined” column as such reconciliation cannot be provided without unreasonable effort as a result of this accounting variance. We believe that non-GAAP financial measures should be considered in addition to, and not a substitute for, financial information prepared in accordance with GAAP. We present non-GAAP financial measures in reporting its financial results to provide additional and supplemental disclosure to evaluate operating results. In particular, we believe that providing this “Combined” information is useful as a supplement to our standard GAAP financial presentation as it significantly enhances the period-over-period comparability of our financial results. In addition, our management uses this “Combined” presentation to evaluate our ongoing operations and for internal planning and forecasting purposes. For a discussion of results of operations for the year ended December 31, 2018, on a combined basis, compared to the year ended December 31, 2017 (the Predecessor), please refer to Part II, Item 7, Management's Discussion and Analysis of Financial Condition and Results of Operations, in our Annual Report on Form 10-K for the year ended December 31, 2018. Overview We are a leading servicer and originator of residential mortgage loans, and a provider of real estate services through our Xome subsidiary. Our purpose is to keep the dream of homeownership alive, and we do this as a servicer by helping mortgage borrowers manage what is typically their largest financial asset, and by helping our investors maximize the returns from their portfolios of residential mortgages. We have a track record of significant growth, having expanded our servicing portfolio from $10 billion in 2009 to $643 billion as of December 31, 2019. We believe this track record reflects our strong operating capabilities, which include a proprietary low-cost servicing platform, strong loss mitigation skills, a commitment to compliance, a customer-centric culture, a demonstrated ability to retain customers, growing origination capabilities, and significant investment in technology. 31Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KOur strategy to position the Company for continued, sustainable long-term growth includes initiatives to improve profitability and strengthen the balance sheet. Key strategic initiatives include the following: • • • • Strengthen our balance sheet by building capital and liquidity, reducing leverage, taking advantage of market conditions to refinance existing senior notes, and implementing derivative hedging strategies; Drive stronger profitability through a variety of efficiency initiatives, including ongoing improvement in unit cost economics in Servicing, Originations, and Xome, as well as finalizing our Project Titan servicing transformation initiative and identifying and realizing other opportunities for cost savings throughout the organization; Improve results at Xome by winning new third-party customers and gaining wallet share with existing customers by cross-selling multiple services and by delivering strong performance and excellent customer service; Continue to focus on improving the customer experience in all of our segments, as well as sustaining the culture and talent of our workforce; and • Maintain strong relationships with agencies, investors, regulators, and other constituencies and a strong reputation for compliance and customer service. Results of Operations Table 1. Consolidated Operations Successor Predecessor Year Ended December 31, 2019 Five Months Ended December 31, 2018 Seven Months Ended July 31, 2018 Combined(1) $ Change % Change Revenues - operational $ Revenues - Mark-to-market Total revenues Total expenses Total other income (expenses), net (Loss) income before income tax (benefit) expense Less: Income tax (benefit) expense Net income Less: Net loss attributable to non-controlling interests Net income attributable to Successor/Predecessor $ 2,512 (505) 2,007 1,851 (159) (3) (273) 270 (4) 758 (164) 594 707 (24) (137) (1,021) 884 — $ 1,000 $ 1,758 $ 196 1,196 945 (49) 202 48 154 — 32 1,790 1,652 (73) 65 (973) 1,038 — 754 (537) 217 199 (86) (68) 700 (768) 43 % (1,678)% 12 % 12 % 118 % (105)% (72)% (74)% (4) (100)% $ 274 $ 884 $ 154 $ 1,038 $ (764) (74)% (1) Refer to Basis of Presentation section for discussion on presentation of combined results. Net income decreased for the year ended December 31, 2019 compared to the same period in 2018, on a combined basis. Net income was higher in 2018, on a combined basis, primarily due to $973 income tax benefit recognized compared to $273 income tax benefit recognized in 2019. In addition, mark-to-market (“MTM”) revenues decreased due to a negative MTM of $505 in 2019, primarily driven by declining interest rates, compared to a positive MTM of $32 in 2018, on a combined basis. Operational revenues and total expenses increased for the year ended December 31, 2019 compared to the same period in 2018, on a combined basis, largely due to growth in originations volume driven by declining interest rates and incremental volumes made available with the acquisition of Pacific Union and related origination channels. In addition, in February 2019, we acquired Seterus mortgage servicing platform and assumed certain assets related thereto from IBM (“Seterus acquisition”) for a total purchase price of $8, which also contributed to the increase in operational revenue and total expenses. Total other income (expenses), net, increased for the year ended December 31, 2019 compared to the same period in 2018, on a combined basis. The increase was primarily due to an increase in interest expense in our Corporate/Other segment in 2019 as a result of a higher debt balance and higher interest rates under the new unsecured senior notes that were issued in July 2018 to fund the Merger with Nationstar. 32 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KTable 2. Provision for Income Taxes Successor Predecessor Year Ended December 31, 2019 Income tax (benefit) expense $ (273) Five Months Ended December 31, 2018 (1,021) $ Seven Months Ended July 31, 2018 $ 48 Effective tax rate(2) 7718.8% 742.4 % 23.8% Combined(1) (973) $ $ Change % Change $ 700 (72)% (1) Refer to Basis of Presentation section for discussion on presentation of combined results. (2) Effective tax rate is calculated using whole numbers. Income tax benefit decreased for the year ended December 31, 2019 as compared to the same period in 2018, on a combined basis, primarily driven by a decrease in the release of the valuation allowance associated with the pre-Merger net operating loss (“NOL”) carryforwards, as well as state adjustments and permanent differences. The release of the valuation allowance decreased from $990 for the five months ended December 31, 2018 to $285 for the year ended December 31, 2019. The effective tax rate for the year ended December 31, 2019 was 7718.8% as compared to the effective tax rate of 742.4% and 23.8% for the five months ended December 31, 2018 and the seven months ended July 31, 2018, respectively. The increase in the effective tax rate in 2019 as compared to the five months ended December 31, 2018 resulted from adjustments having a relatively higher impact on the effective tax rate due to a significantly lower loss before income tax benefit of $3 in 2019 as compared to loss before income tax benefit of $137 in the five months ended December 31, 2018. The relative impact of adjustments to the effective tax rate will significantly increase as the income (loss) before income tax expense (benefit) approaches zero. Segment Results We have four reportable segments: Servicing, Originations, Xome, and Corporate/Other. • • • • The Servicing segment performs operational activities on behalf of investors or owners of the underlying mortgages, including collecting and disbursing borrower payments, investor reporting, customer service, modifying loans where appropriate to help borrowers stay current, and, when necessary, performing collections, foreclosures, and the sale of REO. The Originations segment originates residential mortgage loans through our direct-to-consumer channel, which provides refinance options for our existing customers, and through our correspondent and wholesale channels, which purchase or originate loans from mortgage bankers and brokers. The Xome segment provides a variety of real estate services to mortgage originators, mortgage and real estate investors, and mortgage servicers, including valuation, title, and field services, and operates an exchange which facilitates the sale of foreclosed properties. The Corporate/Other segment represents unallocated overhead expenses, including the costs of executive management and other corporate functions that are not directly attributable to our operating segments, our senior unsecured notes, and the results of a legacy mortgage investment portfolio, which consists of non-prime and non-conforming residential mortgage loans that were transferred to a securitization trust (“Trust 2009-A”) in 2009. We collapsed Trust 2009-A and executed the sale of the loans held in the trust in September 2019. 33Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KTable 3. Segment Results Successor Year Ended December 31, 2019 Servicing Originations Xome Elimination Total Operating Segments Corporate/ Other Consolidated Revenues Service related, net $ 408 $ 80 $ 422 $ (3) $ 907 $ 2 $ 909 Net gain on mortgage loans held for sale Total revenues Total expenses Other income (expenses), net: Interest income Interest expense Other income (expenses), net Total other income (expenses), net Income (loss) before income tax expense (benefit) 124 532 690 500 (469) 4 35 963 1,043 568 98 (98) 4 4 — 422 398 — — 14 14 — (3) (3) — — — — 1,087 1,994 1,653 598 (567) 22 53 11 13 198 7 (212) (7) (212) 1,098 2,007 1,851 605 (779) 15 (159) $ (123) $ 479 $ 38 $ — $ 394 $ (397) $ (3) Successor Five Months Ended December 31, 2018 Servicing Originations Xome Elimination Total Operating Segments Corporate/ Other Consolidated Revenues Service related, net $ 217 $ 24 $ 177 $ — $ 418 $ — $ Net gain on mortgage loans held for sale Total revenues Total expenses Other income (expenses), net: Interest income Interest expense Other income, net Total other income (expenses), net Income (loss) before income tax expense (benefit) 19 236 303 222 (173) 6 55 157 181 155 27 (26) 5 6 — 177 178 — (1) 1 — — — — — — — — 176 594 636 249 (200) 12 61 — — 71 7 (93) 1 (85) 418 176 594 707 256 (293) 13 (24) $ (12) $ 32 $ (1) $ — $ 19 $ (156) $ (137) 34 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KPredecessor Seven Months Ended July 31, 2018 Servicing(1) Originations Xome Elimination/ Reclassification(1) Total Operating Segments Corporate/ Other Consolidated Revenues Service related, net $ 740 $ 36 $ 149 $ (25) $ 900 $ 1 $ 901 Net gain on mortgage loans held for sale Total revenues Total expenses Other income (expenses), net: Interest income Interest expense Other (expenses) income, net Total other income (expenses), net Income (loss) before income tax expense (benefit) — 740 474 288 (268) (1) 19 270 306 245 38 (37) — 1 — 149 123 — — 9 9 25 — — — — — — 295 1,195 842 326 (305) 8 29 — 1 103 7 (83) (2) (78) 295 1,196 945 333 (388) 6 (49) $ 285 $ 62 $ 35 $ — $ 382 $ (180) $ 202 (1) For the Predecessor’s Servicing segment results purposes, all revenues are attributable to servicing the portfolio. Therefore, $25 of net gain on mortgage loans was moved to revenues - service related, net during the seven months ended July 31, 2018. For consolidated results purposes, these amounts were reclassed to net gain on mortgage loans held for sale. Servicing Segment The Servicing segment’s strategy is to generate income by growing the portfolio and maximizing the servicing margin. We believe several competitive strengths have been critical to our long-term growth as a servicer, including our low-cost platform, our expertise in mitigating losses for investors, our commitment to strong customer service and regulatory compliance, our history of successfully boarding new loans, and the ability to retain existing customers by offering attractive refinance options. We believe that our operational capabilities are reflected in strong servicer ratings. Table 4. Servicer Ratings Rating date Residential Master Servicer Special Servicer Subprime Servicer Fitch(1) January 2020 RPS2- RMS2+ RSS2- RPS2- Successor Moody’s(2) May 2019 Not Rated SQ2 Not Rated Not Rated S&P(3) May 2019 Above Average Above Average Above Average Above Average (1) Fitch Rating Scale of 1 (Highest Performance) to 5 (Low/No Proficiency) (2) Moody’s Rating Scale of SQ1 (Strong Ability/Stability) to SQ5 (Weak Ability/Stability) (3) S&P’s Rating Scale of Strong to Weak 35Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KServicing Portfolio Composition As of December 31, 2019, the unpaid principal balance in our servicing portfolio consisted of approximately $621 billion in forward loans, of which $324 billion was subservicing, and $23 billion in reverse mortgage loans. • • • The term “forward” refers to loans we service which are not “reverse mortgage loans,” as discussed below. Our subservicing portfolio consists of loans where we perform the servicing responsibilities for a contractual fee, but do not own the servicing rights and therefore do not record an MSR on balance sheet. Reverse mortgage loans, most commonly HECMs, provide seniors 62 and older with a loan upon which draws can be made periodically. The draws are secured by the equity in the borrower’s home. We have acquired our reverse mortgages in prior years through several transitions and it is now in run-off mode. For a significant portion of our reverse mortgages, we record MSRs on balance sheet, similar to the accounting for forward mortgages, except in cases where the costs of servicing are expected to exceed revenues, in which case a Mortgage Servicing Liability (“MSL”) is created. Additionally, due to program requirements, we consolidate certain reverse mortgages on our balance sheet and accrue interest income and expense. 36 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KThe charts below set forth the portfolio mix between serviced, subserviced and reverse mortgage loans, and the composition of our servicing portfolio ending UPB by investor group as of December 31, 2019 and 2018. 100% 80% 60% 40% 20% 0% $700,000 $600,000 $500,000 $400,000 $300,000 $200,000 $100,000 $- Servicing Portfolio Composition 5.2% 40.9% 53.9% 3.5% 50.4% 46.1% 12/31/2018 (Successor) Forward Servicing Subservicing 12/31/2019 (Successor) Reverse Servicing Servicing Portfolio by Investor Group $547,782 24.2% 14.4% 61.4% $643,490 30.0% 10.4% 59.6% 12/31/2018 (Successor) 12/31/2019 (Successor) GSE Private label servicing Ginnie Mae 37Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KThe following tables set forth the results of operations from the Servicing segment: Table 5. Servicing Segment Results of Operations Successor Predecessor Year Ended December 31, 2019 Five Months Ended December 31, 2018 Seven Months Ended July 31, 2018 Combined(1) $ Change % Change $ $ 1,273 (236) (505) 532 690 35 $ 464 (64) (164) 236 303 55 $ 656 (112) 196 740 474 19 $ 1,120 (176) 32 976 777 74 153 (60) (537) (444) (87) (39) 14 % 34 % (1,678)% (45)% (11)% (53)% $ (123) $ (12) $ 285 $ 273 $ (396) (145)% Revenues Operational Amortization Mark-to-market Total revenues Total expenses Total other income (expenses), net (Loss) income before income tax (benefit) expense (1) Refer to Basis of Presentation section for discussion on presentation of combined results. For the year ended December 31, 2019, we incurred a loss before income tax benefit of $123 compared to an income before income tax expense of $273 for the same period in 2018, on a combined basis. The change in (loss) income before income tax (benefit) expense was primarily due to a decrease in total revenues, partially offset by a decrease in total expenses. Total revenues decreased primarily as a result of negative mark-to-market revenues in 2019 compared to positive mark-to-market revenues in 2018, on a combined basis, partially offset by an increase in operational revenues. In addition, total other income (expenses), net decreased for the year ended December 31, 2019 compared to the same period in 2018, on a combined basis. Refer to Table 10. Servicing - Revenues, Table 11. Servicing - Expenses, and Table 12. Servicing - Other Income (Expenses), Net, for further discussions on the changes in total revenues, total expenses and total other income (expenses), net, respectively. 38 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KTable 6. Servicing Portfolio - Unpaid Principal Balances Average UPB Forward MSRs - fair value Subservicing and other(1) Reverse loans - amortized cost Total average UPB Ending UPB Forward MSRs - fair value Agency Non-agency Total MSRs - fair value Subservicing and other(1) Agency Non-agency Total subservicing and other Reverse loans - amortized cost MSR MSL Securitized loans Total reverse portfolio serviced Total ending UPB Successor Predecessor Year Ended December 31, 2019 Five Months Ended December 31, 2018 Seven Months Ended July 31, 2018 $ $ 311,601 $ 282,806 $ 283,743 25,270 203,341 29,837 620,614 $ 515,984 $ 279,520 187,407 33,380 500,307 Successor December 31, 2019 December 31, 2018 $ 240,688 $ 56,094 296,782 308,532 15,451 323,983 2,508 13,994 6,223 22,725 229,108 66,373 295,481 208,607 15,279 223,886 3,940 16,538 7,937 28,415 $ 643,490 $ 547,782 (1) Subservicing and other includes (i) loans we service for others, (ii) residential mortgage loans originated but have yet to be sold, and (iii) agency REO balances for which we own the mortgage servicing rights. 39Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KThe following table provides a rollforward of our forward servicing and subservicing portfolio UPB: Table 7. Forward Servicing and Subservicing Portfolio UPB Rollforward Balance - beginning of period Additions: Originations Acquisitions Deductions: Dispositions Principal reductions and other Voluntary reductions(1) Involuntary reductions(2) Net changes in loans serviced by others Balance - end of period $ (1) Voluntary reductions are related to loan payoffs by customers. (2) Involuntary reductions refer to loan chargeoffs. Successor Predecessor Year Ended December 31, 2019 $ 519,367 Five Months Ended December 31, 2018 465,819 $ Seven Months Ended July 31, 2018 $ 473,256 39,355 210,638 (35,004) (21,792) (87,683) (3,816) (300) 620,765 $ 8,936 82,559 (10,140) (7,837) (18,131) (1,689) (150) 519,367 $ 12,327 25,987 (1,877) (11,240) (29,172) (3,241) (221) 465,819 During the year ended December 31, 2019, our forward servicing and subservicing portfolio UPB increased when compared to 2018, primarily due to increased boarding of loans generated from the acquisitions of Pacific Union and Seterus, and the portfolio growth from our subservicing clients. The increase in dispositions was primarily due to various MSR sales. The table below summarizes the overall performance of the forward servicing and subservicing portfolio: Table 8. Key Performance Metrics - Forward Servicing and Subservicing Portfolio(1) Loan count Average loan amount(2) Average coupon - credit sensitive(3) Average coupon - interest sensitive(3) 60+ delinquent (% of loans)(4) 90+ delinquent (% of loans)(4) 120+ delinquent (% of loans)(4) Total prepayment speed (12-month constant prepayment rate) Successor December 31, 2019 3,588,162 December 31, 2018 3,133,784 $ 172,980 $ 165,748 4.7% 4.3% 2.0% 1.7% 1.5% 14.7% 4.9% 4.2% 2.2% 1.9% 1.7% 9.1% (1) Characteristics and key performance metrics of our servicing portfolio exclude UPB and loan counts acquired but not yet boarded and currently serviced by others. (2) Average loan amount is presented in whole dollar amounts. (3) The weighted average coupon amounts for our credit and interest sensitive pools presented in the table above are only reflective of our owned forward MSR portfolio that is reported at fair value. (4) Loan delinquency is based on the current contractual due date of the loan. In the case of a completed loan modification, delinquency is based on the modified due date of the loan. Delinquency is a significant assumption in determining the mark-to-market adjustment and is a key indicator of MSR portfolio performance. Delinquent loans contribute to lower MSR values due to higher costs to service and increased carrying costs of advances. We continued to experience low delinquency rates during the year ended December 31, 2019, which preserves the value of our MSRs. 40 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KTable 9. Forward Loan Modifications and Workout Units Successor Predecessor Year Ended December 31, 2019 Five Months Ended December 31, 2018 Seven Months Ended July 31, 2018 11 20,683 19,669 5 13,120 7,066 38 16,828 22,700 Combined(1) 43 29,948 29,766 Amount Change (32) (9,265) (10,097) 40,363 20,191 39,566 59,757 (19,394) % Change (74)% (31)% (34)% (32)% HAMP modifications Non-HAMP modifications Workouts Total modification and workout units (1) Refer to Basis of Presentation section for discussion on presentation of combined results. Total modifications and workouts during the year ended December 31, 2019 decreased compared to the same period in 2018, on a combined basis, primarily due to lower delinquency rates and lower disaster-related (hurricanes and wildfires) loss mitigation activity. 41Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KThe following table provides the composition of revenues for the Servicing segment: Table 10. Servicing - Revenues Successor Predecessor Year Ended December 31, 2019 Five Months Ended December 31, 2018 Seven Months Ended July 31, 2018 Combined(1) $ Change % Change Amt bps(2) Amt bps(2) Amt bps(2) Amt bps(2) Amt bps(2) Amt bps(2) $ 999 16 $ 367 17 15 84 172 — — 2 3 8 5 29 40 17 — — 2 2 $ 501 17 $ 868 17 $ 131 21 13 45 63 1 — 2 2 29 18 74 103 1 — 2 2 (12) (3) 10 69 (1) (1) — — 1 15 % (6)% (41)% (100)% (17)% — % 14 % — % 67 % 50 % 1,287 21 449 21 643 22 1,092 22 195 (1) 18 % (5)% 239 31 1,557 (41) 4 — 25 — 67 16 3 1 87 37 2 1 154 53 3 1 85 (22) 532 25 767 25 1,299 26 258 (243) (4) (48) (20) (1) (2) (33) (78) (1) (53) (1) 12 (3) (126) (2) (117) 1,273 21 464 22 656 21 1,120 23 153 1 (1) (1) 1 (2) (2) 55 % 33 % (42)% (100)% 20 % (4)% (23)% 100 % 93 % 100 % 14 % (9)% (527) (9) (128) (6) (190) (7) (318) (6) (209) (3) 66 % 50 % 243 47 1 4 1 53 15 2 1 — (4) — 78 — — 3 — — 131 15 (4) 3 — — 112 32 5 1 1 85 % 33 % 213 % 100 % — (125)% — % (236) (4) (64) (3) (112) (4) (176) (3) (60) (1) 34 % 33 % (669) (11) (153) 164 3 (11) (505) (8) (164) (7) (1) (8) 295 10 142 3 (811) (14) (571)% (467)% (99) (3) (110) (2) 274 5 (249)% (250)% 196 7 32 1 (537) (9) (1,678)% (900)% $ 532 9 $ 236 11 $ 740 24 $ 976 21 $ (444) (12) (45)% (57)% Forward MSR Operational Revenue Base servicing fees Modification fees (3) Incentive fees(3) Late payment fees (3) Other ancillary revenues(3) Total forward MSR operational revenue Base subservicing fees and other subservicing revenue(3) Reverse servicing fees Total servicing fee revenue MSR financing liability costs Excess spread costs - principal Total operational revenue Amortization, net of accretion Forward MSR amortization Excess spread accretion Reverse MSL accretion(4) Reverse MSR amortization Total amortization, net of accretion Mark-to-Market Adjustments MSR MTM(5) Excess spread / financing MTM Total MTM adjustments Total revenues - Servicing 42 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-K(1) Refer to Basis of Presentation section for discussion on presentation of combined results. (2) Calculated basis points (“bps”) are as follows: Annual $ amount/Total Average UPB X 10000. (3) Certain ancillary and other non-base fees related to subservicing operations are separately presented as other subservicing revenues. (4) The Predecessor recorded MSL accretion within reverse servicing fees, whereas the Successor has elected to record MSL accretion within Amortization, net of accretion. (5) The amount of MSR MTM includes the impact of negative modeled cash flows which have been transferred to reserves on advances and other receivables. The negative modeled cash flows relate to advances and other receivables associated with inactive and liquidated loans that are no longer part of the MSR portfolio. The impact of negative modeled cash flows was $62 and $25 for the year ended December 31, 2019 and five months ended December 31, 2018, respectively. The impact of negative modeled cash flows for the Predecessor was $38 for the seven months ended July 31, 2018. Forward - Due to the increase of the forward MSR portfolio’s UPB, base servicing fee revenue increased for the year ended December 31, 2019 as compared to the same period in 2018, on a combined basis. The improvement in delinquency rates in 2019 contributed to the decrease in modification fees. Other ancillary revenues increased primarily due to the gain on sale from the securitization of reperforming GNMA loans and the collapse of Trust 2009-A. Forward MSR amortization increased for the year ended December 31, 2019 as compared to the same period in 2018, on a combined basis, primarily due to the increase in the average forward MSR UPB and higher prepayments driven by the lower interest rate environment. Total MTM adjustments were negative in the year ended December 31, 2019 as compared to positive MTM adjustments in the same period in 2018, on a combined basis, primarily due to the declining interest rate environment during 2019. Subservicing - Subservicing fees increased for the year ended December 31, 2019 as compared to the same period in 2018, on a combined basis, due to significant growth in the subservicing portfolio UPB. Reverse - Reverse servicing fees for the year ended December 31, 2019 decreased as compared to the same period in 2018, on a combined basis, primarily due to the decline in the reverse mortgage portfolio. In addition, the Predecessor recorded MSL accretion within reverse servicing fees, whereas the Successor has elected to record MSL accretion within Amortization, net of accretion. 43Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KThe table below summarizes expenses for the Servicing segment: Table 11. Servicing - Expenses Successor Year Ended December 31, 2019 Five Months Ended December 31, 2018 Predecessor Seven Months Ended July 31, 2018 Combined(1) Change % Change Amt bps(2) Amt bps(2) Amt bps(2) Amt bps(2) Amt bps(2) Amt bps(2) 5 2 3 1 — $ 131 59 66 38 9 6 3 3 2 $ 175 71 80 133 6 2 3 4 $ 306 130 146 171 6 3 3 3 $ 40 (1) 13 % (17)% (9) (1) (7)% (33)% 16 — 11 % — % (129) (2) (75)% (67)% — 15 — 24 — (5) — (21)% — % 121 162 42 19 Salaries, wages and benefits $ 346 General and administrative Servicing support fees Corporate and other general and administrative expenses Foreclosure and other liquidation related expenses Depreciation and amortization Total general and administrative expenses Total expenses - Servicing 344 6 172 8 299 9 471 9 (127) (3) (27)% (33)% $ 690 11 $ 303 14 $ 474 15 $ 777 15 $ (87) (4) (11)% (27)% (1) Refer to Basis of Presentation section for discussion on presentation of combined results. (2) Calculated basis points (“bps”) are as follows: Annual $ amount/Total Average UPB X 10000. Total expenses decreased during the year ended December 31, 2019 compared to the same period in 2018, on a combined basis, primarily due to a decrease in foreclosure and other liquidation related expenses, partially offset by increased salaries, wages and benefits expense and corporate and other general and administrative expenses. Foreclosure and other liquidation related expenses were higher in 2018, on a combined basis, as a result of a refined modeling method driven by a change in estimate recorded in connection with the Merger and associated with the refinement of loss expectations on the FNMA reverse mortgage portfolio, which led to increased reserves. The increase in salaries, wages and benefits is primarily due to the expansion of the servicing portfolio and an increase in headcount largely driven by the Pacific Union and Seterus acquisitions. The increase in corporate and other general and administrative expenses was primarily a result of higher expenses related to our Project Titan, which is expected to increase operational efficiencies and enhance overall customer experience. 44 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KThe table below summarizes other income (expenses), net for the Servicing segment: Table 12. Servicing - Other Income (Expenses), Net Successor Year Ended December 31, 2019 Five Months Ended December 31, 2018 Predecessor Seven Months Ended July 31, 2018 Combined(1) Change % Change Amt bps(2) Amt bps(2) Amt bps(2) Amt bps(2) Amt bps(2) Amt bps(2) Income earned on reverse mortgage interest Other interest income Interest income $ 313 187 500 5 3 8 $ 206 16 222 (236) (4) (147) (29) — (13) (204) (469) 4 (3) (7) — (13) (173) Reverse mortgage interest expense Advance interest expense Other interest expense Interest expense Other income (expenses), net Total other income (expenses), net - Servicing 10 1 11 (6) (1) (1) (8) $ 274 14 288 (221) (19) (28) (268) 9 1 10 (7) (1) (1) (9) $ 480 30 510 (368) (32) (41) (441) 9 1 10 (7) (1) (1) (9) $(167) 157 (10) 132 3 (163) (28) (4) 2 (2) 3 1 (2) 2 (35)% (44)% 523 % 200 % (2)% (20)% (36)% (43)% (9)% (100)% 398 % 200 % (6)% (22)% 6 — (1) — 5 — (1) — (20)% — % $ 35 1 $ 55 3 $ 19 1 $ 74 1 $ (39) — (53)% — % Weighted average cost - advance facilities Weighted average cost - excess spread financing 3.9% 8.9% 4.1% 8.8% 3.9% 8.8% 4.0% 8.8% (0.1)% 0.1 % (3)% 1 % (1) Refer to Basis of Presentation section for discussion on presentation of combined results. (2) Calculated basis points (“bps”) are as follows: Annual $ amount/Total Average UPB X 10000. Total other income (expenses), net decreased during the year ended December 31, 2019 as compared to the same period in 2018, on a combined basis, primarily due to an increase in interest expense. The increase in interest expense was primarily due to an increase in other interest expense as a result of an increase of $45 in excess spread costs and $92 of earnings credits and bank fee credits which the Predecessor previously classified as interest expense, and $21 of compensating interest expense driven by higher payoff volume. Partially offsetting the increase in other interest expense was a decrease in reverse mortgage interest expense, primarily due to the decline in the reverse mortgage interest portfolio balance, as well as the accretion of the HMBS bond premium due to a decline in the quarterly revaluation of the original mark-to-market premium on HMBS bonds, which was estimated in connection with the Merger. In addition, interest income decreased due to a decrease in income earned on reverse mortgage interest, partially offset by an increase in other interest income. Income earned on reverse mortgage interest decreased due to the decline in the reverse mortgage interests balance and the amortization of a net asset premium into income. Other interest income increased primarily as a result of aforementioned $92 of earnings credits and bank fee credits which the Predecessor previously classified as interest expense, coupled with higher interest income due to higher yields on custodial balances combined with higher balances driven by portfolio growth. 45Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KServicing Portfolio and Liabilities The tables below summarize the servicing portfolio and related liabilities in the Servicing segment: Table 13. Servicing Portfolios and Related Liabilities December 31, 2019 December 31, 2018 UPB Carrying Amount Weighted Avg. Coupon UPB Carrying Amount Weighted Avg. Coupon Successor Forward MSRs - fair value Agency Non-agency Total forward MSRs - fair value Subservicing and other(1) Agency Non-agency Total subservicing and other Reverse portfolio - amortized cost MSR MSL Securitized loans Total reverse portfolio serviced Total servicing portfolio unpaid principal balance $ 240,688 $ 56,094 296,782 308,532 15,451 323,983 2,508 13,994 6,223 22,725 2,944 552 3,496 N/A N/A N/A 6 (61) 6,279 6,224 4.5% $ 4.7% 229,108 $ 66,373 4.5% 295,481 208,607 15,279 223,886 3,940 16,538 7,937 N/A N/A N/A N/A N/A N/A N/A 3,027 638 3,665 N/A N/A N/A 11 (71) 7,934 4.5% 4.8% 4.5% N/A N/A N/A N/A N/A N/A N/A N/A $ 643,490 $ 9,720 N/A $ 547,782 $ 11,539 28,415 7,874 (1) Subservicing and other amounts include loans we service for others, residential mortgage loans originated but have yet to be sold, and agency REO balances for which we own the mortgage servicing rights. 46 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KWe assess whether acquired portfolios are more credit sensitive or interest sensitive in nature on the date of acquisition. We consider numerous factors in making this assessment, with the primary factors consisting of the overall portfolio delinquency characteristics, portfolio seasoning and residential mortgage loan composition. Interest rate sensitive portfolios typically consist of single-family conforming residential forward mortgage loans serviced for GSEs or other third-party investors. Credit sensitive portfolios primarily consist of higher delinquency single-family non-conforming residential forward mortgage loans in private-label securitizations. Table 14. Fair Value MSR Valuation Successor December 31, 2019 December 31, 2018 UPB Carrying Amount $ $ 147,895 $ 148,887 1,613 1,883 296,782 $ 3,496 bps 109 126 118 UPB Carrying Amount $ $ 135,752 $ 159,729 1,495 2,170 295,481 $ 3,665 bps 110 136 124 Forward MSRs - fair value Credit sensitive Interest sensitive Total forward MSRs - fair value As of December 31, 2019, when measuring the fair value of the portfolio as a basis point of the unpaid principal balance, our credit and interest sensitive pools decreased in value compared to December 31, 2018 primarily due to higher forecasted prepayment speeds as a result of the declining interest rate environment in 2019. 47Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KThe following table provides information on the fair value of our owned forward MSR portfolio. Table 15. MSRs - Fair Value, Rollforward Fair value - beginning of period Additions: Servicing resulting from mortgage loans sold Purchases of servicing rights Dispositions: Sales and cancellation of servicing assets(1) Changes in fair value: Due to changes in valuation inputs or assumptions used in the valuation model: Credit sensitive Interest sensitive Other changes in fair value: Scheduled principal payments Disposition of negative MSRs and other(2) Prepayments Voluntary prepayments Credit sensitive Interest sensitive Involuntary prepayments Credit sensitive Interest sensitive Fair value - end of period $ Successor Predecessor Year Ended December 31, 2019 $ 3,665 Five Months Ended December 31, 2018 3,413 $ Seven Months Ended July 31, 2018 $ 2,937 434 858 (408) (205) (384) (94) 64 (99) (309) 120 479 (111) (78) (45) (39) 14 (36) (37) 162 144 4 203 127 (45) 27 (71) (54) (7) (19) 3,496 $ (7) (8) 3,665 $ (12) (9) 3,413 (1) Amount for the seven months ended July 31, 2018 was related to the sale of nonperforming loans, which had a negative MSR value. (2) Amounts primarily represent negative fair values reclassified from the MSR asset to reserves as underlying loans are removed from the MSR and other reclassification adjustments. 48 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KThe following table sets forth the weighted-average assumptions in estimating the fair value of forward MSRs. Table 16. MSRs - Fair Value Total MSRs Portfolio Discount rate Prepayment speeds Average life Credit Sensitive Discount rate Prepayment speeds Average life Interest Sensitive Discount rate Prepayment speeds Average life Successor December 31, 2019 December 31, 2018 9.7% 13.1% 5.8 years 10.4% 12.7% 6.0 years 9.1% 13.5% 5.7 years 10.2% 10.8% 6.7 years 11.3% 11.8% 6.4 years 9.3% 10.0% 7.0 years The discount rate for credit sensitive and interest sensitive MSRs as of December 31, 2019 remained consistent compared to December 31, 2018. The weighted average life of loans for both credit and interest sensitive MSRs decreased as a result of increased weighted average prepayment speeds, which were attributable to lower average interest rates period over period. The discount rate, which is used to determine the present value of estimated future net servicing income, is based on the required rate of return market investors would expect for an asset with similar risk characteristics. The discount rate is determined through review of recent market transactions as well as comparing the discount rate to those utilized by third-party valuation specialists. Total prepayment speeds represent the annual rate at which borrowers are forecasted to repay their mortgage loan principal, which includes estimates for both voluntary and involuntary borrower liquidations. The expected weighted-average life represents the total years we expect to service the MSR. Excess Spread Financing As further disclosed in Note 4, Mortgage Servicing Rights and Related Liabilities, in the notes to consolidated financial statements, we have entered into sale and assignment agreements treated as financing arrangements whereby the acquirer has the right to receive a specified percentage of the excess cash flow generated from an MSR. The servicing fees associated with an MSR can be segregated into (i) a base servicing fee and (ii) an excess servicing fee. The base servicing fee, along with ancillary income and other revenues, is designed to cover costs incurred to service the specified pool plus a reasonable margin. The remaining servicing fee is considered excess. We sell a percentage of the excess fee, as a method for efficiently financing acquired MSRs and the purchase of loans. Excess spread financings are recorded at fair value, and the impact of fair value adjustments on future revenues and capital resources varies primarily due to (i) prepayment speeds and (ii) our ability to recapture prepayments through the origination platform. See Note 4, Mortgage Servicing Rights and Related Liabilities, in the notes to consolidated financial statements, for additional information regarding the range of assumptions and sensitivities related to the measurement of the excess spread financing liability as of December 31, 2019 and 2018. 49Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KThe following table sets forth the change in the excess spread liability and the related weighted average assumptions. Table 17. Excess Spread Financing Fair value - beginning of period Additions: New financings Deductions: Repayments of debt Settlements of principal balances Changes in fair value: Credit sensitive Interest sensitive Fair value - end of period Key Weighted-Average Assumptions: Total Excess Spread Portfolio Discount rate Prepayment speeds Recapture rate Average life Credit Sensitive Discount rate Prepayment speeds Recapture rate Average life Interest Sensitive Discount rate Prepayment speed Recapture rate Average life Successor Predecessor Year Ended December 31, 2019 $ 1,184 Five Months Ended December 31, 2018 1,039 $ 542 (27) (219) (61) (108) 1,311 $ $ 255 (38) (77) 23 (18) 1,184 Seven Months Ended July 31, 2018 $ 996 70 (3) (105) 73 8 $ 1,039 Successor December 31, 2019 December 31, 2018 11.6% 12.6% 20.1% 5.8 years 12.3% 12.5% 21.6% 5.9 years 10.5% 12.8% 17.6% 5.8 years 10.4% 11.0% 18.6% 6.5 years 11.1% 11.6% 18.0% 6.3 years 9.0% 9.9% 16.0% 7.0 years Due to market driven events occurring within the year ended December 31, 2019, we updated the discount rate utilized for valuation of excess spread financing liabilities to accurately reflect the fair value. 50 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KThe following table sets forth the change in the MSRs financing liability and the related weighted average assumptions. Table 18. MSRs Financing Liability - Rollforward Fair value - beginning of period Changes in fair value: Changes in valuation inputs or assumptions used in the valuation model Other changes in fair value Fair value - end of period Weighted-Average Assumptions Advance financing rates Annual advance recovery rates Successor Predecessor Year Ended December 31, 2019 $ 32 Five Months Ended December 31, 2018 26 $ 23 (18) 37 $ 11 (5) 32 $ Seven Months Ended July 31, 2018 $ $ 10 22 (6) 26 Successor December 31, 2019 December 31, 2018 3.5% 18.8% 4.2% 19.0% We entered into several sale agreements whereby we sold the right to receive repayment of servicing advances on private-label servicing advances and the right to receive a portion of the base fee component on the related MSRs, and also transferred the obligations to make future advances. These transactions are recorded as an MSR Financing Liability in our consolidated balance sheets and represent the incremental costs relative to the market participant assumptions contained in the MSR valuation. Changes in the value of the MSR financing liability are recorded against servicing revenue and interest imputed on the outstanding liability is recorded as interest expense. We estimate fair value of the MSR financing liability based on the present value of future expected discounted cash flows with the discount rate approximating current market rate for similar financial instruments. The cash flow assumptions and prepayment assumptions used in the model are based on various factors, with the key assumptions at December 31, 2019 and 2018 being advance financing rates and annual advance recovery rates. The liability value increased in 2019 primarily due to the increase in the UPB of the underlying MSR, which resulted in an increase in the amounts owed to the counterparty over 2019. The following table provides an overview of our forward servicing portfolio and amounts that involve excess spread financing with our co-invest partners for the periods indicated. Table 19. Leveraged Portfolio Characteristics Owned forward servicing portfolio - unencumbered Owned forward servicing portfolio - encumbered Subserviced forward servicing portfolio and other Total unpaid principal balance Successor December 31, 2019 $ 83,557 213,225 323,983 $ 620,765 $ December 31, 2018 103,644 $ 191,837 223,886 519,367 The encumbered forward servicing portfolio consists of residential mortgage loans included within our excess spread financing transactions and MSR financing liability. Subserviced and other amounts include (1) loans serviced for others, (2) residential mortgage loans originated but not yet sold, and (3) agency REO balances for which we own the mortgage servicing rights. 51Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KReverse - MSRs Participating Interests - Amortized Cost The table below provides detail of the characteristics and key performance metrics of the reverse servicing portfolio, which is included in reverse MSRs, MSLs and participating interests in reverse mortgages. Such assets are recorded at amortized cost. Table 20. Reverse - Mortgage Portfolio Characteristics Loan count Ending unpaid principal balance Average loan amount(1) Average coupon Average borrower age Successor December 31, 2019 165,364 December 31, 2018 192,810 $ $ 22,725 137,426 $ $ 28,415 147,374 3.6% 80 4.5% 79 (1) Average loan amount is presented in whole dollar amounts. Historically, the Predecessor acquired servicing rights and participating interests in reverse mortgage portfolios. Reverse mortgage loans, most commonly HECMs, provide seniors 62 and older with a loan upon which draws can be made periodically. The draws are secured by the equity in the borrower’s home. For acquired servicing rights, an MSR or MSL is established on the acquisition date at fair value, as applicable, based on the expected discounted cash flow from servicing the reverse portfolio. Each quarter, we accrete the MSL to revenues - service related, net, of the respective portfolios run-off. The MSL is assessed for increased obligation based on its fair value, using a variety of assumptions, with the key assumption being discount rates, prepayment speeds and the borrower life expectancy. The MSLs are stratified based on predominant risk characteristics of the underlying serviced loans. Impairment, if any, represents the excess of amortized cost of an individual stratum over its estimated fair value and is recognized through an increase in the valuation allowance. Based on our assessment, no impairment or increased obligation was required to be recorded for reverse MSRs and MSLs, respectively, as of December 31, 2019 and 2018. Originations Segment The strategy of our Originations segment is to originate or acquire new loans for the servicing portfolio at a more attractive cost than purchasing MSRs in bulk transactions and to retain our existing customers by providing them with attractive refinance options. The Originations segment plays a strategically important role because its profitability is typically counter cyclical to that of the Servicing segment. Furthermore, by originating or acquiring loans at a more attractive cost than would be the case in bulk MSR acquisitions, the Originations segment improves our overall profitability and cash flow. Growing the Originations segment has been a strategic focus for us for several years. The Originations segment includes three channels: • • • Our direct-to-consumer lending channel relies on our call centers, website and mobile apps to interact with customers. Our primary focus is to assist our customers with a refinance or home purchase by providing them with a needs-based approach to understanding their current mortgage options. Our correspondent lending channel acquires newly originated residential mortgage loans that have been underwritten to investor guidelines. This includes both conventional and government-insured loans that qualify for inclusion in securitizations that are guaranteed by the GSEs. Our correspondent lending channel enables us to replenish servicing portfolio run-off typically at better rate of return than traditional bulk or flow acquisitions. Our wholesale lending channel works with mortgage brokers to source loans which are underwritten and funded by us in our name. Counterparty risk is mitigated through quality and compliance monitoring and all brokers are subject to our eligibility requirements coupled with an annual recertification process. 52 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KThe charts below set forth the pull through adjusted lock volume and funded volume by channel and channel mix. $ Billions Pull through adjusted lock vol. ("PTA") & Funded Volume ("FN") $45.0 $40.0 $35.0 $30.0 $25.0 $20.0 $15.0 $10.0 $5.0 $0.0 120% 100% 80% 60% 40% 20% 0% $42.4 $2.3 $21.9 $18.2 $40.2 $2.4 $21.5 $16.3 $20.2 $10.5 $9.7 $21.2 $11.0 $10.2 2018 PTA Vol (Combined basis) 2018 FN Vol (Combined basis) 2019 PTA Vol (Successor) 2019 FN Vol (Successor) DTC Correspondent Wholesale Channel Mix 52% 52% 5% 52% 6% 53% 48% 48% 43% 41% 2018 PTA Vol (Combined basis) 2018 FN Vol (Combined basis) 2019 PTA Vol (Successor) 2019 FN Vol (Successor) DTC Correspondent Wholesale $45.0 $40.0 $35.0 $30.0 $25.0 $20.0 $15.0 $10.0 $5.0 $0.0 $$45.045.0 $$40.040.0 $$35.035.0 $$30.030.0 $$25.025.0 $$20.020.0 $$15.015.0 $$10.010.0 $5$5..00 $0$0..00 53Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KThe following tables set forth the results of operations for the Originations segment: Table 21. Originations Segment Results of Operations Successor Predecessor Year Ended December 31, 2019 Five Months Ended December 31, 2018 Seven Months Ended July 31, 2018 $ 1,043 $ 568 4 479 $ 181 155 6 32 Combined(1) 487 $ $ Change 556 $ $ $ $ $ $ $ 306 245 1 62 306 11,907 2.57% 245 12,317 400 7 94 487 20,202 2.41% 400 21,201 $ $ $ $ $ $ $ $ $ $ % Change 114 % 42 % (43)% 410 % 114 % 110 % 168 (3) 385 556 22,191 0.05 % 2 % 168 18,981 42 % 90 % 1,043 42,393 2.46% 568 40,182 $ $ $ $ 181 8,295 2.18 % 155 8,884 Total revenues Total expenses Total other income (expenses), net Income before income tax expense Originations Margin Revenue Pull through adjusted lock volume Revenue as a percentage of pull through adjusted lock volume(2) Expenses Funded volume Expenses as a percentage of funded volume(3) $ $ $ $ $ 1.41% 1.74 % 1.99% 1.89% (0.48)% (25)% Originations Margin 1.05% 0.44 % 0.58% 0.52% 0.53 % 102 % (1) Refer to Basis of Presentation section for discussion on presentation of combined results. (2) Calculated on pull-through adjusted lock volume as revenue is recognized at the time of loan lock. (3) Calculated on funded volume as expenses are incurred based on closing of the loan. Income before income tax expense increased for the year ended December 31, 2019 as compared to the same period in 2018, on a combined basis, primarily due to an increase in total revenues driven by origination volume growth. The growth in originations volume was driven by declining interest rates, and incremental volumes made available with the acquisition of Pacific Union and related origination channels. The Originations Margin for the year ended December 31, 2019 increased as compared to the same period in 2018, on a combined basis, primarily due to the lower interest rate environment and growth in the direct-to-consumer channel, along with lower expenses as a percentage of funded volume. Originations Segment Revenues Service related fee, net - Originations refers to fees collected from customers for originated loans and from other lenders for loans purchased through the correspondent channel, and includes loan application, underwriting, and other similar fees. Net gain on loans originated and sold represents the gains and losses from the origination, purchase, and sale of loans and related derivative instruments. Gains from the origination and sale of loans are affected by the volume and margin of our originations activity and is impacted by fluctuations in interest rates. Capitalized servicing rights represents the fair value attributed to mortgage servicing rights at the time in which they are retained in connection with the sale of loans during the period. 54 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KTotal revenues, including net gain on mortgage loans held for sale, for our Originations segment are set forth in the tables below: Table 22. Originations - Revenues Successor Predecessor Year Ended December 31, 2019 Five Months Ended December 31, 2018 Seven Months Ended July 31, 2018 Combined(1) $ Change % Change $ 80 $ 24 $ 36 $ 60 $ 20 33 % 562 420 (19) 963 46 114 (3) 157 115 156 (1) 161 270 (4) 270 427 $ 1,043 $ 181 $ 306 $ 487 $ 401 150 (15) 536 556 $ 18,151 $ 3,588 $ 6,100 $ 9,688 $ 8,463 24,242 42,393 40,182 40,092 26.2% $ $ $ $ $ $ 4,707 8,295 8,884 9,183 24.8% 5,807 10,514 13,728 $ $ $ 11,907 12,317 12,915 $ $ $ 20,202 21,201 22,098 $ $ $ 22,191 18,981 17,994 23.8% 24.6% 1.6 % 249 % 56 % 375 % 126 % 114 % 87 % 131 % 110 % 90 % 81 % 7 % 41.5% 55.8% 46.7% 64.7% (23.2)% (36)% 147 bps 144 bps 141 bps 142 bps 5 bps 4 % Service related, net - Originations Net gain on mortgage loans held for sale Net gain on loans originated and sold Capitalized servicing rights Provision for repurchase reserves, net of release Total net gain on mortgage loans held for sale Total revenues - Originations Key Metrics Consumer direct lock pull through adjusted volume(2) Other locked pull through adjusted volume(2) Total pull through adjusted lock volume Funded volume Volume of loans sold Recapture percentage Purchase as a percentage of funded volume Value of capitalized servicing on retained settlements (1) Refer to Basis of Presentation section for discussion on presentation of combined results. (2) Pull through adjusted volume represents the expected funding from locks taken during the period. Total revenues increased for the year ended December 31, 2019 compared to the same period in 2018, on a combined basis, primarily driven by the higher volumes in a declining interest rate environment and the incremental volumes made available with the acquisition of Pacific Union and related origination channels, which occurred in February 2019. Total revenues increased 114% or $556 period over period as pull through adjusted lock volume increased 110% during the same period. 55Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KThe table below summarizes expenses for the Originations segment: Table 23. Originations - Expenses Successor Predecessor Year Ended December 31, 2019 Five Months Ended December 31, 2018 Seven Months Ended July 31, 2018 Combined(1) $ Change % Change Salaries, wages and benefits $ 375 $ 95 $ 148 $ 243 $ 132 General and administrative Loan origination expenses Corporate and other general and administrative expenses Marketing and professional service fees Depreciation and amortization Loss on impairment of assets Total general and administrative Total expenses - Originations 58 61 53 18 3 193 19 18 18 5 — 60 32 26 32 7 — 97 51 44 50 12 — 157 $ 568 $ 155 $ 245 $ 400 $ 7 17 3 6 3 36 168 54% 14% 39% 6% 50% 100% 23% 42% (1) Refer to Basis of Presentation section for discussion on presentation of combined results. Total expenses for the year ended December 31, 2019 increased when compared to the same period in 2018, on a combined basis, primarily due to growth in volumes, which was driven by the low interest rate environment, and the incremental volumes made available with the Pacific Union acquisition and related origination channels. The volume growth contributed to the increase in salaries, wages and benefits, due to increased compensation and headcount related costs, and loan origination expenses. The increase in loan origination expenses attributable to higher volume was partially offset by expense reduction initiatives. In addition, corporate and other general and administrative expenses increased during the year ended December 31, 2019 primarily driven by the Pacific Union acquisition. The table below summarizes other income (expenses), net for the Originations segment: Table 24. Originations - Other Income (Expenses), Net Successor Predecessor Year Ended December 31, 2019 Five Months Ended December 31, 2018 Seven Months Ended July 31, 2018 $ 98 (98) 4 $ 27 (26) 5 38 (37) — $ Combined(1) 65 (63) 5 $ $ Change 33 (35) (1) % Change 51 % 56 % (20)% 4 $ 6 $ 1 $ 7 $ (3) (43)% 4.3% 4.1% 4.9% 4.5% 4.5% 4.2% 4.7% 4.4% (0.4)% (0.3)% (9)% (7)% Interest income Interest expense Other income, net Total other income (expenses), net - Originations $ $ Weighted average note rate - mortgage loans held for sale Weighted average cost of funds (excluding facility fees) (1) Refer to Basis of Presentation section for discussion on presentation of combined results. 56 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KInterest income relates primarily to mortgage loans held for sale. Interest expense is associated with the warehouse facilities utilized to finance newly originated loans. Interest income for the year ended December 31, 2019 increased when compared to the same period in 2018, on a combined basis, primarily driven by higher funded volume. The increase in interest income was offset by an increase in interest expense due to higher cost of funds from an increase in originations volume. Other income, net remained relatively flat in the year ended December 31, 2019 when compared to the same period in 2018, on a combined basis, due to the recognition of incentives we received related to our financing of certain loans satisfying certain consumer relief characteristics. In September 2018, we entered into a master repurchase agreement that provided us with incentives to finance mortgage loans satisfying certain consumer relief characteristics as provided in the agreement. We recorded $4 and $5 in other income, net related to such incentives in the year ended December 31, 2019 and 2018, on a combined basis, respectively. The master repurchase agreement expired during the third quarter of 2019. Xome Segment Xome is a real estate data and services company that provides services for mortgage originators and servicers, including Mr. Cooper, as well as mortgage and real estate investors. Xome is strategically important because it generates fee income that complements our servicing and origination businesses without requiring a significant amount of capital or exposing us to the same level of interest rate or credit risk. Xome is organized into three divisions: Exchange, Services and Data/Technology. • • • The Exchange division consists of the Xome.com auction platform which utilizes proprietary technology designed to provide efficient execution for sales of foreclosed properties. The Services division includes title, escrow, collateral valuation and field services related to real estate investments or transactions including purchases, sales, refinances and defaults. Services includes the business of AMS, which we acquired in August 2018. The Data/Technology division contains a diversified set of businesses that provide technology solutions to real estate service providers, aggregators and a variety of investors. This includes providing aggregation, standardization and licensing for one of the nation’s largest set of MLS, public records and neighborhood demographic data. 57Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KThe charts below set forth Xome’s total revenues, Exchange properties sold, and Services completed orders. Xome Segment - Total Revenues $422 $326 43.3% 2018 (Combined basis) 52.5% 2019 (Successor) Revenue earned from third-party customers Exchange Properties Sold Services Completed Orders 10,872 9,851 1,630,002 1,072,534 2018 (Combined basis) 2019 (Successor) 2018 (Combined basis) 2019 (Successor) 58 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KTable 25. Xome Segment Results of Operations Successor Predecessor Year Ended December 31, 2019 Five Months Ended December 31, 2018 Seven Months Ended July 31, 2018 Combined(1) $ Change % Change Xome - Operations Total revenues Total expenses Total other income (expenses), net Income (loss) before income tax expense (benefit) Income (loss) before taxes margin - Xome Xome - Revenues Exchange Services Data/Technology Total revenues - Xome Key Metrics Exchange properties sold Average Exchange properties under management Services completed orders Percentage of revenue earned from third-party customers Xome - Expenses Salaries, wages and benefits General and administrative Operational expenses Depreciation and amortization Total general and administrative Total expenses - Xome $ $ $ $ $ 422 398 14 177 178 — $ $ 149 123 9 $ 326 301 9 38 $ (1) $ 35 $ 34 $ 96 97 5 4 9.0% (0.6)% 23.5% 10.4% (1.4)% 79 323 20 422 $ $ 34 135 8 177 $ $ 62 74 13 149 $ $ 96 209 21 326 $ $ (17) 114 (1) 96 9,851 3,952 6,920 10,872 (1,021) 7,893 1,630,002 5,660 808,503 6,567 264,031 6,189 1,072,534 1,704 557,468 52.5% 56.2 % 28.0% 43.3% 9.2 % $ 148 $ 73 $ 58 $ 131 $ 236 14 250 $ 398 $ 100 5 105 178 58 7 65 158 12 170 $ 123 $ 301 $ 17 78 2 80 97 29 % 32 % 56 % 12 % (13)% (18)% 55 % (5)% 29 % (9)% 28 % 52 % 21 % 13 % 49 % 17 % 47 % 32 % (1) Refer to Basis of Presentation section for discussion on presentation of combined results. Income before income tax expense increased for the year ended December 31, 2019 as compared to the same period in 2018, on a combined basis, primarily driven by an increase in total revenues and other income (expenses), net, partially offset by an increase in total expenses. Total revenues increased for the year ended December 31, 2019 as compared to the same period in 2018, on a combined basis, primarily due to an increase in Services revenues as a result of the August 2018 acquisition of AMS, which added higher volumes of units for valuation and field services. Partially offsetting the increase in Services revenues was a decrease in Exchange revenues, primarily as a result of lower foreclosure sales and inventories across the industry and nation. Total expenses increased for the year ended December 31, 2019 as compared to the same period in 2018, on a combined basis, primarily due to an increase in operational expenses, primarily related to the acquisition of AMS. Total other income (expenses), net increased primarily due to the $15 change in the contingent consideration for the acquisition of AMS for the year ended December 31, 2019. 59Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KCorporate/Other Segment The following tables set forth the results of operations for the Corporate/Other segment: Table 26. Corporate/Other Segment Results of Operations Successor Predecessor Year Ended December 31, 2019 Five Months Ended December 31, 2018 Seven Months Ended July 31, 2018 Combined(1) $ Change % Change $ $ $ $ $ $ 13 198 (212) — $ 71 (85) $ 1 103 (78) $ 1 174 (163) $ $ $ $ (397) $ (156) $ 88 62 40 8 110 198 $ $ 6 1 7 (1) (203) (8) (212) (7) 38 13 20 — 33 71 5 2 7 (1) (90) (2) (93) 1 (180) $ (336) $ 45 $ 83 $ 54 4 — 58 67 24 — 91 103 $ 174 $ 7 — 7 (3) (77) (3) (83) (2) $ $ 12 2 14 (4) (167) (5) (176) (1) 12 24 (49) (61) 5 (5) 16 8 19 24 (6) (1) (7) 3 (36) (3) (36) (6) 1,200 % 14 % 30 % 18 % 6 % (7)% 67 % 100 % 21 % 14 % (50)% (50)% (50)% (75)% 22 % 60 % 20 % 600 % $ (212) $ (85) $ (78) $ (163) $ (49) 30 % 7.9% 7.1% 7.4% 7.2% 0.7% 10 % Corporate/Other - Operations Total revenues Total expenses Total other income (expenses), net Loss before income tax benefit - Corporate/Other Corporate/Other - Expenses Salaries, wages and benefits General and administrative Operational expenses Depreciation and amortization Loss on impairment of assets Total general and administrative Total expenses - Corporate/Other Corporate/Other - Other Income (Expenses), Net Interest income, legacy portfolio Other interest income Total interest income Interest expense, legacy portfolio Interest expense on unsecured senior notes Other interest expense Total interest expense Other (expense) income, net Total other income (expenses), net - Corporate/Other Weighted average cost - unsecured senior notes (1) Refer to Basis of Presentation section for discussion on presentation of combined results. 60 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KLoss before income tax benefit increased in the year ended December 31, 2019 as compared to 2018, on a combined basis, primarily due to an increase in total expenses and the change in total other income (expenses), net. Total expenses increased primarily due to amortization of intangible assets related to the Merger with Nationstar. In addition, during the fourth quarter of 2019, we recorded an $8 impairment of assets in connection with an ancillary business. Total other income (expenses), net for the Corporate/Other segment consists of interest expense on our unsecured senior notes, the interest income and expense from our legacy portfolio, and other interest related to a revolving facility used for general corporate purposes. The change in total other income (expenses), net in the year ended December 31, 2019 as compared to 2018, on a combined basis, was primarily due to an increase in interest expense on unsecured senior notes, as a result of a higher debt balance and higher borrowing rates under the new unsecured senior notes that were issued in July 2018 to fund the Merger with Nationstar. In addition, net interest income related to the legacy portfolio declined due to the collapse of Trust 2009-A and the sale of loans held in the trust. Other income (expenses), net declined in the year ended December 31, 2019 as compared to 2018, on a combined basis, primarily due to a $5 impairment on an equity investment. Partially offsetting the increase in total expenses and the change in total other income (expenses), net was an increase in total revenues in the year ended December 31, 2019 as compared to 2018, on a combined basis, due to the gain recognized on the collapse of Trust 2009-A, our legacy portfolio, and the sale of the loans held in the trust. As a result of the collapse of Trust 2009-A and the sale of the loans held in the trust in September 2019, there was no legacy portfolio as of December 31, 2019. Table 27. Legacy Portfolio Composition Performing - UPB Nonperforming (90+ delinquency) - UPB REO - estimated fair value Total legacy portfolio Successor December 31, 2018 145 $ 27 4 176 $ 61Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KChanges in Financial Position Table 28. Changes in Assets Cash and cash equivalents Mortgage servicing rights Advances and other receivables, net Reverse mortgage interests, net Mortgage loans held for sale at fair value Deferred tax asset, net Other Total assets Successor December 31, 2019 $ 329 December 31, 2018 242 $ $ 3,502 988 6,279 4,077 1,345 1,785 3,676 1,194 7,934 1,631 967 1,329 $ 18,305 $ 16,973 $ $ Change % Change 87 (174) (206) (1,655) 2,446 378 456 1,332 36.0 % (4.7)% (17.3)% (20.9)% 150.0 % 39.1 % 34.3 % 7.8 % Total assets as of December 31, 2019 increased by $1,332 or 7.8% compared with December 31, 2018 primarily due to the increase in mortgage loans held for sale and other, partially offset by decreases in reverse mortgage interests, mortgage servicing rights, and advances and other receivables. Mortgage loans held for sale increased in 2019 primarily due to higher origination volumes in a declining interest rate environment, and the incremental volumes made available with the acquisition of Pacific Union and related origination channels, which occurred in February 2019. Other increased primarily due to $483 of other assets related to the Pacific Union acquisition, as indicated in Note 3, Acquisitions, in the notes to consolidated financial statements, and $121 of right of use assets recorded in 2019 as a result of adoption of ASU 2016-02. Reverse mortgage interests, net decreased $1,655 primarily due to the collection on participating interests in HMBS. Mortgage servicing rights decreased in 2019 primarily due to a negative mark-to-market adjustment driven by declining interest rates. Advances and other receivables decreased primarily due to recoveries on advances. Table 29. Changes in Liabilities and Stockholder’s Equity Unsecured senior notes, net Advance facilities, net Warehouse facilities, net MSR related liabilities - nonrecourse at fair value Other nonrecourse debt, net Other liabilities Total liabilities Total stockholders’ equity Successor December 31, 2019 $ 2,366 December 31, 2018 2,459 $ $ 422 4,575 1,348 5,286 2,077 16,074 2,231 595 2,349 1,216 6,795 1,614 15,028 1,945 Total liabilities and stockholders’ equity $ 18,305 $ 16,973 $ $ Change % Change (93) (173) 2,226 132 (1,509) 463 1,046 286 1,332 (3.8)% (29.1)% 94.8 % 10.9 % (22.2)% 28.7 % 7.0 % 14.7 % 7.8 % Total stockholders’ equity at December 31, 2019 increased by $286 or 14.7% compared with the balance as of December 31, 2018 primarily due to net income of $270 during the year ended December 31, 2019. Total liabilities at December 31, 2019 increased by $1,046 or 7.0% compared with the balance as of December 31, 2018 primarily due to an increase in warehouse facilities and other liabilities, which was partially offset by a decrease in other nonrecourse debt. Warehouse facilities increased by $2,226 primarily due to the warehouse facilities acquired as part of the Pacific Union acquisition and higher origination volumes. The increase in other liabilities was primarily due to $530 of payables and other liabilities related to the Pacific Union acquisition. Other nonrecourse debt decreased by $1,509 primarily due to repayments of reverse mortgage related nonrecourse debt, which was partially offset by proceeds from issuance of HECM securitizations. 62 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KLiquidity and Capital Resources We measure liquidity by unrestricted cash and availability of borrowings on our MSR and other facilities. We recorded cash and cash equivalents on hand of $329 and total stockholders’ equity of $2,231 as of December 31, 2019. As of December 31, 2019, we had $1,359 collateral pledged against the MSR facilities, of which we could borrow up to $840. During the year ended December 31, 2019, operating activities generated cash totaling $702. We have sufficient borrowing capacity to support our operations. As of December 31, 2019, total available borrowing capacity was $9,690, of which $4,672 was unused. Sources and Uses of Cash Our primary sources of funds for liquidity include: (i) servicing fees and ancillary revenues; (ii) payments received from sale or securitization of loans; (iii) payments from the liquidation or securitization of our outstanding participating interests in reverse mortgage loans; (iv) advance and warehouse facilities, other secured borrowings and the unsecured senior notes; and (v) payments received in connection with the sale of advance receivables and excess spread. Our primary uses of funds for liquidity include: (i) funding of servicing advances; (ii) originations of loans; (iii) payment of interest expenses; (iv) payment of operating expenses; (v) repayment of borrowings and repurchases or redemptions of outstanding indebtedness; (vi) payments for acquisitions of MSRs; (vii) scheduled and unscheduled draws on our serviced reverse residential mortgage loans; and (viii) payment of our technology expenses. We service reverse mortgage loan portfolios with a UPB of $22,725 as of December 31, 2019, which includes $2,508 of reverse MSRs, $13,994 of reverse MSLs and $6,223 of reverse mortgage interests. Reverse mortgages provide seniors aged 62 and older with the ability to monetize the equity in their homes in a lump sum, line of credit or annualized draws. The unpaid principal balance of the loan is accreted for borrower draws and other costs such as mortgage insurance premiums, property taxes and insurance. Recovery of advances and draws related to reverse MSRs is generally recovered over a two to three-month period from the investor. However, for reverse mortgage portfolio recorded as a loan, the repayment of loan balances and collection of servicing fees occurs upon the payoff or other liquidation of the loan. We securitize our holdings in reverse mortgage loans in order to finance subsequent borrower draws and loan related costs. Draws on reverse mortgage loans totaled $242 in 2019, $316 in 2018, on a combined basis, and $403 in 2017. We believe that our cash flows from operating activities, as well as capacity with existing facilities, provide adequate resources to fund our anticipated ongoing cash requirements. We rely on these facilities to fund operating activities. As the facilities mature, we anticipate renewal of these facilities will be achieved. Future debt maturities will be funded with cash and cash equivalents, cash flow from operating activities and, if necessary, future access to capital markets. We continue to optimize the use of balance sheet cash to avoid unnecessary interest carrying costs. During 2019, we expanded our subservicing portfolios in order to grow our operations without the capital required for acquisition costs and carrying costs of advances that is associated with ownership of mortgage servicing rights. We completed boardings of $258 billion UPB in connection with new and existing subservicing agreements. On January 16, 2020, we completed an offering of $600 aggregate principal amount of 6.000% Senior Notes due 2027 (the “Notes”). The Notes will bear interest at 6.000% per annum and will mature on January 15, 2027. Interest on the Notes will be payable semi- annually on January 15 and July 15 of each year, beginning on July 15, 2020. In February 2020, the net proceeds of the offering, together with cash on hand, were used to redeem in full the outstanding 6.500% Senior Notes due 2021 and 6.500% Senior Notes due 2022. 63Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KCash Flows The table below presents the major sources and uses of cash flow for operating activities: Table 30. Operating Cash Flow Successor Predecessor Year Ended December 31, 2019 Five Months Ended December 31, 2018 Seven Months Ended July 31, 2018 Combined(1) $ Change % Change $ 270 $ 884 $ 154 $ 1,038 $ (768) (74)% 838 (366) (1,249) (1,204) 2,413 234 (1,021) (294) (10) 1,458 (80) 63 (388) 520 2,025 154 (958) (682) 510 3,483 684 592 (567) (1,714) (1,070) 444 % (62)% 83 % (336)% (31)% $ 702 $ 1,251 $ 2,294 $ 3,545 $ (2,843) (80)% Net income Fair value changes in MSRs, MSR related liabilities and mortgage for investment Deferred tax (benefit) expense loans held Other non-cash adjustments to net income Originations net sales activities Changes in working capital Net cash attributable to operating activities (1) Refer to Basis of Presentation section for discussion on presentation of combined results. Our operating activities generated cash of $702 during the year ended December 31, 2019 compared to $3,545 in 2018, on a combined basis. The decrease in cash generated from operating activities was primarily due to the cash used in originations net sales activities and the changes in working capital. Cash used in originations net sales activities was $1,204 during the year ended December 31, 2019 compared to $510 cash generated in 2018, on a combined basis. The change was primarily due to a higher funding of $19,041 for loan origination activities driven by the declining interest rate environment, and an increase in funds used of $1,824 to repurchase forward loan assets out of Ginnie Mae securitizations. The increase in funding was partially offset by an increase in proceeds of $19,151 on the sales of previously originated loans and the sale of loans related to the collapse of Trust 2009-A, our legacy portfolio. Cash generated from the changes in working capital was $2,413 during the year ended December 31, 2019 compared to $3,483 cash generated in 2018, on a combined basis. The change was primarily due to less collections on reverse mortgage interests driven by normal portfolio run-off. Cash generated from fair value changes in MSRs, MSR related liabilities and mortgage loans held for investment during the year ended December 31, 2019 increased by $684 when compared to 2018, on a combined basis. The change was primarily due to an increase in fair value changes and amortization/accretion of mortgage servicing rights/liabilities of $957, primarily due to the negative mark-to-market adjustment for the year ended December 31, 2019. Cash used from the deferred tax benefit during the year ended December 31, 2019 decreased by $592 when compared to 2018, on a combined basis, primarily due to the reversal of the valuation allowance associated with the NOL carryforwards of WMIH in the five months ended December 31, 2018. 64 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KThe table below presents the major sources and uses of cash flow for investing activities: Table 31. Investing Cash Flows Successor Predecessor Year Ended December 31, 2019 Five Months Ended December 31, 2018 Seven Months Ended July 31, 2018 Combined(1) $ Change % Change Acquisitions, net $ (85) $ (33) $ — $ (33) $ (52) 158 % Purchase of forward mortgage servicing rights, net of liabilities incurred Proceeds on sale of assets Proceeds on sale of forward and reverse mortgage servicing rights Other Net cash attributable to investing activities (547) — 343 (49) (307) — 105 (15) (134) 13 — (41) (441) 13 105 (56) $ (338) $ (250) $ (162) $ (412) $ (106) (13) 24 % (100)% 238 7 74 227 % (13)% (18)% (1) Refer to Basis of Presentation section for discussion on presentation of combined results. Our investing activities used $338 during the year ended December 31, 2019, which decreased from $412 of cash used in 2018, on a combined basis. The decrease in cash attributable to investing activities was primarily due to an increase in proceeds on sale of forward mortgage servicing rights of $238. Although we continue to seek to acquire servicing portfolios at advantageous pricing, the amounts and timing of these opportunities is not of a consistent frequency and can result in cash flow variability between periods. Partially offsetting the increase in proceeds was an increase in cash used of $106 in the purchase of forward mortgage servicing rights, net of liabilities incurred, and net cash of $85 used in connection with the acquisitions of Pacific Union and Seterus. 65Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KThe table below presents the major sources and uses of cash flow for financing activities: Table 32. Financing Cash Flow Successor Predecessor Year Ended December 31, 2019 Five Months Ended December 31, 2018 Seven Months Ended July 31, 2018 Combined(1) $ Change % Change $ 1,704 $ (351) $ (585) $ (936) $ 2,640 (282)% (186) (294) (129) 542 (27) (219) 45 — (305) — (260) — (1,036) (69) (1,105) 255 (38) (77) 70 (3) 325 (41) (105) (182) (1,591) (831) (1,391) (2,222) (99) (14) (31) 1 311 (34) 280 (33) 74 (294) 976 217 14 (37) 631 (379) 19 (28)% (100)% (88)% 67 % (34)% 20 % (28)% (135)% (58)% $ (313) $ (2,063) $ (2,111) $ (4,174) $ 3,861 (93)% Increase (decrease) in warehouse facilities (Decrease) increase in advance facilities Repayment of notes payable Payment of unsecured senior notes and nonrecourse debt Issuance of excess spread financing Repayment of excess spread financing Settlement of excess spread financing Decrease of participating interest financing Changes in HECM securitizations Other Net cash attributable to financing activities (1) Refer to Basis of Presentation section for discussion on presentation of combined results. Our financing activities used $313 cash during the year ended December 31, 2019, which decreased from $4,174 of cash used in 2018, on a combined basis. The decrease in cash attributable to financing activities was primarily due to an increase of $1,704 in warehouse facilities during the year ended December 31, 2019 compared to a pay down on warehouse facilities of $936 in 2018, on a combined basis. Payment of warehouse facilities was higher in 2018, on a combined basis, due to proceeds from HECM securitizations being used to pay down the facilities, which did not occur in the same period in 2019. In addition, the cash used for payment of unsecured senior notes and nonrecourse debt decreased by $976 primarily due to the redemption and repayment of unsecured senior notes in 2018, on a combined basis. Cash used for participating interest financing decreased in 2019 primarily due to a lower repayment of participating interest financing in 2019 compared to the same period in 2018, on a combined basis. Partially offsetting these decreases in cash used is an increase in cash used for repayment of notes payable and HECM securitizations when compared to the same period in 2018, on a combined basis. During the year ended December 31, 2019, cash of $294 was used to pay off the notes payable assumed from the Pacific Union acquisition. The cash used in the change in HECM securitizations during the year ended December 31, 2019 increased due to scheduled pay downs and amounts incurred to settle the collapsed trusts exceeding proceeds from the securitization of new trusts, resulting in a net cash outflow of $99. In addition, during 2018, on a combined basis, proceeds from securitizations of new trusts exceeded scheduled pay downs and amounts incurred to settle the collapsed trusts, resulting in a net cash inflow of $280. Capital Resources Capital Structure and Debt We require access to external financing resources from time to time depending on our cash requirements, assessments of current and anticipated market conditions and after-tax cost of capital. If needed, we believe additional capital could be raised through a combination of issuances of equity, corporate indebtedness, asset-backed acquisition financing and/or cash from operations. Our access to capital markets can be impacted by factors outside our control, including economic conditions. 66 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KFinancial Covenants Our credit facilities contain various financial covenants which primarily relate to required tangible net worth amounts, liquidity reserves, leverage requirements, and profitability requirements, which are measured at our operating subsidiary, Nationstar Mortgage LLC. As of December 31, 2019, we were in compliance with our required financial covenants. Seller/Servicer Financial Requirements We are also subject to net worth, capital ratio and liquidity requirements established by the Federal Housing Finance Agency (“FHFA”) for Fannie Mae and Freddie Mac Seller/Servicers, and Ginnie Mae for single family issuers. In both cases, these requirements apply to our operating subsidiary, Nationstar Mortgage LLC. Minimum Net Worth The minimum net worth requirement for Fannie Mae and Freddie Mac is defined as follows: ▪ ▪ Base of $2.5 plus 25 basis points of outstanding UPB for total loans serviced. Tangible Net Worth comprises of total equity less goodwill, intangible assets, affiliate receivables and certain pledged assets. The minimum net worth requirement for Ginnie Mae is defined as follows: ▪ ▪ The sum of (i) base of $2.5 plus 35 basis points of the issuer’s total single-family effective outstanding obligations, and (ii) base of $5 plus 1% of the total effective HMBS outstanding obligations. Tangible Net Worth is defined as total equity less goodwill, intangible assets, affiliate receivables and certain pledged assets. Effective for fiscal year 2020, under the Ginnie Mae MBS Guide, the issuers will no longer be permitted to include deferred tax assets when computing the minimum net worth requirement. Minimum Capital Ratio ▪ In addition to the minimum net worth requirement, we are also required to hold a ratio of Tangible Net Worth to Total Assets (excluding HMBS securitizations) greater than 6%. Minimum Liquidity The minimum liquidity requirement for Fannie Mae and Freddie Mac is defined as follows: ▪ ▪ ▪ 3.5 basis points of total Agency servicing. Incremental 200 basis points of total nonperforming Agency, measured as 90+ delinquencies, servicing in excess of 6% of the total Agency servicing UPB. Allowable assets for liquidity may include: cash and cash equivalents (unrestricted), available for sale or held for trading investment grade securities (e.g., Agency MBS, Obligations of GSEs, US Treasury Obligations); and unused/available portion of committed servicing advance lines. The minimum liquidity requirement for Ginnie Mae is defined as follows: ▪ Maintain liquid assets equal to the greater of $1 or 10 basis points of our outstanding single-family MBS. ▪ Maintain liquid assets equal to at least 20% of our net worth requirement for HECM MBS. Secured Debt to Gross Tangible Asset Ratio Under Ginnie Mae guide, effective September 1, 2019, we are also required to maintain a secured debt to gross tangible asset ratios greater than 60%. Effective September 1, 2019, since we have a Ginnie Mae single-family servicing portfolio that exceeds $75 billion in UPB, we are also required to obtain an external primary servicer rating and issuer credit ratings from two different rating agencies and receive a minimum rating of a B or its equivalent. Effective for fiscal year 2020, we are permitted to satisfy minimum liquidity requirements using a combination of AAA rated government securities that are marked to market in addition to cash and certain cash equivalents. 67Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-K In addition, Fannie Mae or Freddie Mac may require capital ratios in excess of stated requirements. Refer to Note 20, Capital Requirements, in the notes to consolidated financial statements for additional information. As of December 31, 2019, we were in compliance with our seller/servicer financial requirements for FHFA and Ginnie Mae. Table 33. Debt Advance facilities, net Warehouse facilities, net Unsecured senior notes, net Successor December 31, 2019 $ 422 December 31, 2018 595 $ 4,575 2,366 2,349 2,459 Advance Facilities As part of our normal course of business, we borrow money to fund servicing advances. Our servicing agreements require that we advance our own funds to meet contractual principal and interest payments for certain investors, and to pay taxes, insurance, foreclosure costs and various other items that are required to preserve the assets being serviced. Delinquency rates and prepayment speeds affect the size of servicing advance balances along with our stop advance policies. These servicing requirements affect our liquidity. We rely upon several counterparties to provide us with financing facilities to fund a portion of our servicing advances. Warehouse Facilities Loan origination activities generally require short-term liquidity in excess of amounts generated by our operations. The loans we originate are financed through several warehouse lines on a short-term basis. We typically hold the loans for approximately 30 days and then sell or place the loans in government securitizations in order to repay the borrowings under the warehouse lines. Our ability to fund current operations depends upon our ability to secure these types of short-term financings on acceptable terms and to renew or replace the financings as they expire. As servicer for reverse mortgage loans, among other things, we are required to fund borrower draws on the loans. We typically pool borrower draws for approximately 30 days before including them in a HMBS securitization. As of December 31, 2019, unsecuritized borrower draws totaled $67, and our maximum unfunded advance obligation related to these reverse mortgage loans was $2,617. Unsecured Senior Notes In 2013 and 2018, we completed offerings of unsecured senior notes, which mature on various dated through July 2026. We pay interest semi-annually to the holders of these notes at interest rates ranging from 6.500% to 9.125%. As of December 31, 2019, the expected maturities of our unsecured senior notes based on contractual maturities are presented below: Table 34. Contractual Maturities - Unsecured Senior Notes Year Ending December 31, 2020 2021(1) 2022(1) 2023 2024 Thereafter Unsecured senior notes principal amount Unamortized debt issuance costs, premium and discount Unsecured senior notes, net Amount — 492 206 950 — 750 2,398 (32) 2,366 $ $ (1) This note was subsequently redeemed in full in February 2020. See Note 26, Subsequent Events, in the notes to consolidated financial statements for further information. 68 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KThe table below sets forth our contractual obligations, excluding our excess spread financing, MSR financing and participating interest financing at December 31, 2019: Table 35. Contractual Obligations Unsecured senior notes(1) Interest payment from unsecured senior notes (2) Advance facilities Warehouse facilities Finance lease obligations Operating lease obligations Total Less than 1 Year 1 - 3 Years 3-5 Years More than 5 Years Total $ — $ 698 $ 950 $ 750 $ 2,398 191 135 4,263 2 40 343 287 313 — 55 214 — — — 29 137 — — — 32 885 422 4,576 2 156 $ 4,631 $ 1,696 $ 1,193 $ 919 $ 8,439 (1) On January 16, 2020, we completed an offering of $600 aggregate principal amount of 6.000% Senior Notes due 2027. In February 2020, the net proceeds of the offering, together with cash on hand, were used to redeem in full the outstanding 6.500% Senior Notes due 2021 and 6.500% Senior notes due 2022. See Note 26, Subsequent Events, in the notes to consolidated financial statements for additional information. Interest expense on advance and warehouse facilities is not presented in this table due to the short-term nature of these facilities. (2) In addition to the above contractual obligations, we have also been involved with several securitizations, which were structured as secured borrowings. These structures resulted in us carrying the securitized loans as mortgages on our consolidated balance sheets and recognizing the asset-backed certificates acquired by third parties as nonrecourse debt. The timing of the principal payments on this nonrecourse debt is dependent on the payments received on the underlying mortgage loans and liquidation of REO. For more information regarding our indebtedness, see Note 12, Indebtedness, in the notes to consolidated financial statements. 69Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KCritical Accounting Policies Various elements of our accounting policies, by their nature, are inherently subject to estimation techniques, valuation assumptions and other subjective assessments. In particular, we have identified the following policies that, due to the judgment, estimates and assumptions inherent in those policies, are critical to an understanding of our consolidated financial statements. These policies relate to fair value measurements, particularly those determined to be Level 3 as discussed in Note 18, Fair Value Measurements, in notes to consolidated financial statements, business combinations and goodwill, and valuation and realization of deferred tax assets. We believe that the judgment, estimates and assumptions used in the preparation of our consolidated financial statements are appropriate given the factual circumstances at the time. However, given the sensitivity of our consolidated financial statements to these critical accounting policies, the use of other judgments, estimates and assumptions could result in material differences in our results of operations or financial condition. Fair value measurements considered to be Level 3 representing estimated values based on significant unobservable inputs include (i) the valuation of MSRs, (ii) the valuation of excess spread financing and (iii) the valuation of mortgage servicing rights financing liability. MSRs at Fair Value We generally retain the servicing rights for existing forward residential mortgage loans transferred to a third party. We recognize MSRs in such transfers that meet the requirements for sale accounting. Additionally, we may acquire the rights to service forward residential mortgage loans from third parties. We apply fair value accounting to this class of MSRs, with all changes in fair value recorded within revenues - service related, net in the consolidated statements of operations. We estimate the fair value of these MSRs using a process that combines the use of a discounted cash flow model and analysis of current market data. The cash flow assumptions and prepayment assumptions used in the model are based on various factors, with the key assumptions being mortgage prepayment speeds, discount rates and average life of loan. We use internal financial models that use market participant data to value MSRs. These models are complex and use asset specific collateral data and market inputs for interest and discount rates. In addition, the modeling requirements of MSRs are complex because of the high number of variables that drive cash flows associated with MSRs. Although the general accuracy of our valuation models is validated, valuations are highly dependent upon the reasonableness of our assumptions and the predictability of the relationships that drive the results of the models. On a quarterly basis, we obtain external market valuations from independent third-party MSR valuation experts in order to validate the reasonableness of our internal valuation. Excess Spread Financing In conjunction with the acquisition of certain MSRs, we have entered into sale and assignment agreements, which we account for as financings with third parties associated with funds and accounts under management of New Residential, BlackRock Financial Management, Inc. and Värde Partners, Inc., whereby we sell the right to receive a portion of the excess cash flow generated from certain underlying MSR portfolios after receipt of a fixed base servicing fee per loan. We retain all ancillary revenues associated with servicing the portfolio and the remaining portion of the excess cash flow after receipt of the fixed base servicing fee. We measure these financing arrangements at fair value to more accurately represent the future economic performance of the acquired MSRs and related excess servicing financing, with all changes in fair value recorded as a charge or credit to servicing related revenue, net in the consolidated statements of operations. We estimate the fair value of these financings using a process that combines the use of a discounted cash flow model and analysis of current market data based on the value of the underlying MSRs. In addition, should we refinance any loan in the portfolios, subject to certain limitations, we are required to transfer the new loan or a replacement loan of similar economic characteristics into the portfolios. The new or replacement loan will be governed by the same terms set forth in the sale and assignment agreement described above. This is referred to collectively as recapture component of excess spread financing liability. The cash flow assumptions and prepayment assumptions used in the model are based on various factors with the key assumptions being mortgage prepayment speeds, discount rates, average life and recapture rate. Mortgage Servicing Rights Financing Liability From time to time, we will enter into certain transactions with third parties to sell certain mortgage servicer rights and servicer advances under specified terms. When these transfers qualify for sale treatment, we derecognize the transferred assets on our consolidated balance sheets. We have determined that for a portion of these transactions, the related mortgage servicing rights sales are contingent upon the receipt of consents from various third parties. Until these required consents are obtained, legal ownership of the mortgage servicing rights continues to reside with us. We continue to account for the mortgage servicing rights on our consolidated balance sheets. Consequently, we record a mortgage servicing rights financing liability associated with this financing transaction. 70 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KWe have elected to measure MSR financing agreements at fair value, with all changes in fair value recorded within revenues - service related, net in the consolidated statements of operations. The fair value of MSR financing is based on the present value of future expected discounted cash flows with the discount rate approximating current market rate for similar financial instruments. The cash flow assumptions and prepayment assumptions used in the model are based on various factors, with the key assumptions being advance financing rates and advance recovery rates. Business Combinations and Goodwill Acquisitions that qualify as a business combination are accounted for using the acquisition method of accounting. The fair value of consideration transferred for an acquisition is allocated to the assets acquired and liabilities assumed based on their fair value as of the acquisition date. Goodwill is recorded as the difference, if any, between the aggregate consideration paid for an acquisition and the fair value of the net tangible and identified intangible assets acquired under a business combination. Under the acquisition method of accounting, we complete valuation procedures for an acquisition to determine the fair value of the assets acquired and liabilities assumed. These valuation procedures require management to make assumptions and apply significant judgment to estimate the fair value of the assets acquired and liabilities assumed. If the estimates or assumptions used should significantly change, the resulting differences could materially affect the fair value of net assets. We estimate the fair value of the intangible assets acquired generally through a combination of a discounted cash flow analysis (the income approach) and an analysis of comparable market transactions (the market approach). For the income approach, we base the inputs and assumptions used to develop these estimates on a market participant perspective which include estimates of projected revenues, discount rates, economic lives and income tax rates, among others, all of which require significant management judgment. For the market approach, we apply judgment to identify the most comparable market transactions to the transaction. Finite lived intangible assets, which are primarily comprised of customer relationships and technology, are amortized over their estimated useful lives using the straight- line method, or on a basis more representative of the time pattern over which the benefit is derived, and are assessed for impairment whenever events or changes in circumstances indicate the carrying value of the asset may not be recoverable. Goodwill is not amortized, but is reviewed for impairment annually as of October 1 and monitored for interim triggering events on an ongoing basis. Goodwill is reviewed for impairment utilizing either a qualitative assessment or a quantitative goodwill impairment test. If we choose to perform a qualitative assessment and determines the fair value more likely than not exceeds the carrying value, no further evaluation is necessary. For reporting units where we perform the quantitative goodwill impairment test, we compare the fair value of each reporting unit, which we primarily determine using an income approach based on the present value of discounted cash flows, to the respective carrying value, which includes goodwill. If the fair value of the reporting unit exceeds its carrying value, the goodwill is not considered impaired. If the carrying value is higher than the fair value, the difference would be recognized as an impairment loss. Realization of Deferred Tax Assets Our provision for income taxes is calculated using the balance sheet method, which requires the recognition of deferred income taxes. Deferred income taxes reflect the net tax effect of temporary differences between the carrying amounts of assets and liabilities for financial reporting purposes and the amounts used for income tax purposes and certain changes in the valuation allowance. We provide a valuation allowance against deferred tax assets if, based on available evidence, it is more likely than not that some portion or all of the deferred tax assets will not be realized. In determining the adequacy of the valuation allowance, we consider all forms of evidence, including: (1) historic earnings or losses; (2) anticipated taxable income resulting from the reversal of taxable temporary differences; (3) tax planning strategies; and (4) anticipated future earnings exclusive of the reversal of taxable temporary differences. Of all of the sources of taxable income, we generally rely upon reversals of existing deferred tax liabilities, tax planning strategies, and future taxable income excluding reversing differences. In determining the appropriate amount of valuation allowance required, we consider (1) internal forecasts of our future pre-tax income exclusive of reversing temporary differences and carryforwards, (2) the nature and timing of future reversals of existing deferred tax assets and liabilities, (3) future originating temporary and permanent differences, and (4) NOL carryforward expiration dates, among others. 71Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KOther Matters Recent Accounting Developments Below provides recently issued accounting pronouncements applicable to us but not yet effective. Accounting Standards Update No. 2016-13, Financial Instruments - Credit Losses (Topic 326) (“ASU 2016-13”) requires expected credit losses for financial instruments held at the reporting date to be measured based on historical experience, current conditions and reasonable and supportable forecasts. The update eliminates the probable initial recognition threshold in current GAAP and instead reflects an entity’s current estimate of all expected credit losses over the life of the asset. Previously, when credit losses were measured under GAAP, an entity generally only considered past events and current conditions in measuring the incurred loss. The new standard requires the estimated loss amount to reflect management’s best estimate of all expected credit losses for the Company’s financial assets that are measured at amortized cost. The guidance became effective on January 1, 2020 for the Company. The standard requires a cumulative-effect adjustment to retained earnings as of the beginning of the year of adoption. To implement and adopt this standard, management developed a detailed project plan, formed an internal committee from various internal departments, and performed a scoping analysis. As a result, the Company determined that Reverse Mortgage Interests, net of reserves, Advances and Other Receivables, net of reserves, and certain financial assets included in Other Assets are within the scope of ASU 2016-13. For each of these financial instruments carried at amortized cost, the Company enhanced its processes to consider and include the requirements of ASU 2016-13, as applicable, into the determination of credit-related losses. Specifically, the Company considered that the guarantee from HUD on Reverse Mortgage Interests limits the credit losses on this product primarily to those caused by operational errors from servicing; credit losses from adopting ASU 2016-13 are not material. For Advances and Other Receivables, the Company considered that the majority of estimated losses are due to servicing operational errors, while credit-related losses have historically been minimal and accordingly are estimated to not be material over the life of the receivable. For Other Assets, certain financial assets (i.e. trade receivables and other receivables) the Company considered that these are short-term in nature (less than one year), and the estimated credit-related losses over the life of these receivables are similar to those resulting from the Company’s existing loss reserve process. After considering and implementing the requirements of ASU 2016-13 as applicable, the Company does not expect a material impact of adopting ASU 2016-13 to the consolidated financial statements. Accounting Standards Update No. 2018-13, Fair Value Measurement (Topic 820) - Changes to the Disclosure Requirements for Fair Value Measurement, (“ASU 2018-13”) removes the requirement to disclose the amount of and reasons for transfers between Level 1 and Level 2 fair value measurement methodologies, the policy for timing of transfers between levels and the valuation processes for Level 3 fair value measurements. It also adds a requirement to disclose changes in unrealized gains and losses for the period included in other comprehensive income for recurring Level 3 fair value measurements held at the end of the reporting period and the range and weighted average of significant unobservable inputs used to develop Level 3 measurements. For certain unobservable inputs, entities may disclose other quantitative information in lieu of the weighted average if the other quantitative information would be a more reasonable and rational method to reflect the distribution of unobservable inputs used to develop Level 3 fair value measurements. ASU 2018-13 will be effective for the Company on January 1, 2020. The guidance will not have a material impact to the disclosures currently provided by the Company. Impact of Inflation and Changing Prices Our consolidated financial statements and notes thereto presented herein have been prepared in accordance with GAAP, which requires the measurement of financial position and operating results in terms of historical dollars without considering the changes in the relative purchasing power of money over time due to inflation. The impact of inflation is reflected in the increased cost of our operations. Unlike most industrial companies, nearly all of our assets and liabilities are monetary in nature. As a result, interest rates have a greater impact on our performance than do the effects of general levels of inflation. Further, interest rates do not necessarily move in the same direction or to the same extent as the prices of goods and services. Variable Interest Entities and Off Balance Sheet Arrangements See Note 14, Securitizations and Financings, in the notes to consolidated financial statements in Item 8, Financial Statements and Supplementary Data, which is incorporated herein for a summary of our transactions with VIEs and unconsolidated balances, and details of their impact on our consolidated financial statements. 72 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KDerivatives See Note 11, Derivative Financial Instruments, in the notes to consolidated financial statements in Item 8, Financial Statements and Supplementary Data, which is incorporated herein for a summary of our derivative transactions. 73Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KGLOSSARY OF TERMS This Glossary of Terms defines some of the terms that are used throughout this report and does not represent a complete list of all defined terms used. Advance Facility.  A secured financing facility to fund advance receivables which is backed by a pool of mortgage servicing advance receivables made by a servicer to a certain pool of mortgage loans. Agency. Government entities guaranteeing the mortgage investors that the principal amount of the loan will be repaid; the Federal Housing Administration, the Department of Veterans Affairs, the US Department of Agriculture and Ginnie Mae (and collectively, the “Agencies”) Agency Conforming Loan.  A mortgage loan that meets all requirements (loan type, maximum amount, LTV ratio and credit quality) for purchase by Fannie Mae, Freddie Mac, or insured by the FHA, USDA or guaranteed by the VA or sold into Ginnie Mae. Asset-Backed Securities (“ABS”).  A financial security whose income payments and value is derived from and collateralized (or “backed”) by a specified pool of underlying receivables or other financial assets. Bulk acquisitions or purchases. MSR portfolio acquired on non-retained basis through an open market bidding process. Base Servicing Fee.  The servicing fee retained by the servicer, expressed in basis points, in an excess MSR arrangement in exchange for the provision of servicing functions on a portfolio of mortgage loans, after which the servicer and the co-investment partner share the excess fees on a pro rata basis. Conventional Mortgage Loans.  A mortgage loan that is not guaranteed or insured by the FHA, the VA or any other government agency. Although a conventional loan is not insured or guaranteed by the government, it can still follow the guidelines of GSEs and be sold to the GSEs. Correspondent lender, lending channel or relationship.  A correspondent lender is a lender that funds loans in their own name and then sells them off to larger mortgage lenders. A correspondent lender underwrites the loans to the standards of an investor and provides the funds at close. Credit-Sensitive Loan.  A mortgage loan with certain characteristics such as low borrower credit quality, relaxed original underwriting standards and high LTV, which we believe indicates that the mortgage loan presents an elevated credit risk of borrower default versus payoff. Delinquent Loan.  A mortgage loan that is 30 or more days past due from its contractual due date. Department of Veterans Affairs (“VA”).  The VA is a cabinet-level department of the U.S. federal government, which guarantees certain home loans for qualified borrowers eligible for securitization with GNMA. Direct-to-consumer originations.  A type of mortgage loan origination pursuant to which a lender markets refinancing and purchase money mortgage loans directly to selected consumers through telephone call centers, the Internet or other means. Excess Servicing Fees.  In an excess MSR arrangement, the servicing fee cash flows on a portfolio of mortgage loans after payment of the base servicing fee. Excess Spread.  MSRs with a co-investment partner where the servicer receives a base servicing fee and the servicer and co- investment partner share the excess servicing fees. This co-investment strategy reduces the required upfront capital from the servicer when purchasing or investing in MSRs. Federal National Mortgage Association (“Fannie Mae” or “FNMA”).   FNMA was federally chartered by the U.S. Congress in 1938 to support liquidity, stability, and affordability in the secondary mortgage market, where existing mortgage-related assets are purchased and sold. Fannie Mae buys mortgage loans from lenders and resells them as mortgage-backed securities in the secondary mortgage market. Federal Housing Administration (“FHA”).  The FHA is a U.S. federal government agency within the Department of Housing and Urban Development (HUD). It provides mortgage insurance on loans made by FHA-approved lenders in compliance with FHA guidelines throughout the United States. 74 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-K    Federal Housing Finance Agency (“FHFA”).  A U.S. federal government agency that is the regulator and conservator of Fannie Mae and Freddie Mac and the regulator of the 12 Federal Home Loan Banks. Federal Home Loan Mortgage Corporation (“Freddie Mac” or “FHLMC”).  Freddie Mac was chartered by Congress in 1970 to stabilize the nation’s residential mortgage markets and expand opportunities for homeownership and affordable rental housing. Freddie Mac participates in the secondary mortgage market by purchasing mortgage loans and mortgage-related securities for investment and by issuing guaranteed mortgage-related securities. Government National Mortgage Association (“Ginnie Mae” or “GNMA”).  GNMA is a self-financing, wholly owned U.S. Government corporation within HUD. Ginnie Mae guarantees the timely payment of principal and interest on MBS backed by federally insured or guaranteed loans - mainly loans insured by the FHA or guaranteed by the VA. Ginnie Mae securities are the only MBS to carry the full faith and credit guarantee of the U.S. federal government. Government-Sponsored Enterprise (“GSE”).  Certain entities established by the U.S. Congress to provide liquidity, stability and affordability in residential housing. These agencies are Fannie Mae, Freddie Mac and the 12 Federal Home Loan Banks. Home Affordable Modification Program (“HAMP”).  A U.S. federal government program designed to help eligible homeowners avoid foreclosure through mortgage loan modifications. Participating servicers may be entitled to receive financial incentives in connection with loan modifications they enter into with eligible borrowers and subsequent success fees to the extent that a borrower remains current in any agreed upon loan modification. Home Affordable Refinance Program (“HARP”).  A U.S. federal government program designed to help eligible homeowners refinance their existing mortgage loans. The mortgage must be owned or guaranteed by a GSE, originated during a defined time period, and applicants must be up-to-date on their mortgage payments but unable to obtain refinancing because the value of their homes has declined. Home Equity Conversion Mortgage (“HECM”).  Reverse mortgage loans issued by FHA. HECMs provide seniors aged 62 and older with a loan secured by their home which can be taken as a lump sum, line of credit, or scheduled payments. HECM loan balances grow over the loan term through borrower draws of scheduled payments or line of credit draws as well as through the accrual of interest and FHA mortgage insurance premiums. In accordance with FHA guidelines, HECMs are designed to repay through foreclosure and subsequent liquidation of loan collateral after the loan becomes due and payable. Shortfalls experienced by the servicer of the HECM through the foreclosure and liquidation process can be claimed to FHA in accordance with applicable guidelines. HECM mortgage-backed securities (“HMBS”). A type of asset-backed security that is secured by a group of HECM loans.  Interest Rate Lock Commitments (“IRLC”).  Agreements under which the interest rate and the maximum amount of the mortgage loan are set prior to funding the mortgage loan. Interest-Sensitive Loan.  A mortgage loan which is primarily impacted by changes in forecasted interest rates, which in turn impacts voluntary prepayment speed. Interest-sensitive loans typically consist of single-family conforming residential forward mortgage loans serviced for GSEs or other third-party investors. Loan Modification.  Temporary or permanent modifications to loan terms with the borrower, including the interest rate, amortization period and term of the borrower’s original mortgage loan. Loan modifications are usually made to loans that are in default, or in imminent danger of defaulting. Loan-to-Value Ratio (“LTV”).  The unpaid principal balance of a mortgage loan as a percentage of the total appraised or market value of the property that secures the loan. An LTV over 100% indicates that the UPB of the mortgage loan exceeds the value of the property. Lock period. A set of periods of time that a lender will guarantee a specific rate is set prior to funding the mortgage loan. Loss Mitigation.  The range of servicing activities provided by a servicer in an attempt to minimize the losses suffered by the owner of a defaulted mortgage loan. Loss mitigation techniques include short-sales, deed-in-lieu of foreclosures and loan modifications, among other options. 75Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KMortgage-Backed Securities (“MBS”). A type of asset-backed security that is secured by a group of mortgage loans. Mortgage Servicing Right (“MSRs”).  The right and obligation to service a loan or pool of loans and to receive a servicing fee as well as certain ancillary income. MSRs may be bought and sold, resulting in the transfer of loan servicing obligations. MSRs are designated as such when the benefits of servicing the loans are expected to adequately compensate the servicer for performing the servicing. MSR Facility.  A line of credit backed by mortgage servicing rights that is used for financing purposes.  In certain cases, these lines may be a sub-limit of another warehouse facility or alternatively exist on a stand-alone basis.  These facilities allow for same or next day draws at the request of the borrower. Mortgage Servicing Liability (“MSL”).  The right and obligation to service a loan or pool of loans and to receive a servicing fee as well as certain ancillary income. MSLs may be bought and sold, resulting in the transfer of loan servicing obligations. MSLs are designated as such when the benefits of servicing the loans are not expected to adequately compensate the servicer for performing the servicing. Non-Conforming Loan.  A mortgage loan that does not meet the standards of eligibility for purchase or securitization by Fannie Mae, Freddie Mac or Ginnie Mae. Originations.  The process through which a lender provides a mortgage loan to a borrower. Pull through adjusted lock volume. Represents the expected funding from locks taken during the period. Prepayment Speed.  The rate at which voluntary mortgage prepayments occur or are projected to occur. The statistic is calculated on an annualized basis and expressed as a percentage of the outstanding principal balance. Primary Servicer.  The servicer that owns the right to service a mortgage loan or pool of mortgage loans. This differs from a subservicer, which has a contractual agreement with the primary servicer to service a mortgage loan or pool of mortgage loans in exchange for a subservicing fee based upon portfolio volume and characteristics. Prime Mortgage Loan.  Generally, a high-quality mortgage loan that meets the underwriting standards set by Fannie Mae or Freddie Mac and is eligible for purchase or securitization in the secondary mortgage market. Prime Mortgage loans generally have lower default risk and are made to borrowers with excellent credit records and a monthly income at least three to four times greater than their monthly housing expenses (mortgage payments plus taxes and other debt payments) as well as significant other assets. Mortgages not classified as prime mortgage loans are generally called either sub-prime or Alt-A. Private Label Securitizations. Securitizations that do not meet the criteria set by Fannie Mae, Freddie Mac or Ginnie Mae. Real Estate Owned (”REO”).  Property acquired by the servicer on behalf of the owner of a mortgage loan or pool of mortgage loans, usually through foreclosure or a deed-in-lieu of foreclosure on a defaulted loan. The servicer or a third-party real estate management firm is responsible for selling the REO. Net proceeds of the sale are returned to the owner of the related loan or loans. In most cases, the sale of REO does not generate enough to pay off the balance of the loan underlying the REO, causing a loss to the owner of the related mortgage loan. Recapture.  The refinancing of a loan currently in the portfolio, or the financing of a customer’s new purchase which resulted in the payoff of an existing loan. Refinancing.  The process of working with existing borrowers to refinance their mortgage loans. By refinancing loans for borrowers we currently service, we retain the servicing rights, thereby extending the longevity of the servicing cash flows. Reverse Mortgage Loan.  A reverse mortgage loan, most commonly a Home Equity Conversion Mortgage, enables seniors to borrow against the value of their home, and no payment of principal or interest is required until the death of the borrower or the sale of the home. These loans are designed to go through the foreclosure and claim process to recover loan balance. 76 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-K            Servicing.  The performance of contractually specified administrative functions with respect to a mortgage loan or pool of mortgage loans. Duties of a servicer typically include, among other things, collecting monthly payments, maintaining escrow accounts, providing periodic monthly statements to the borrower and monthly reports to the loan owners or their agents, managing insurance, monitoring delinquencies, executing foreclosures (as necessary), and remitting fees to guarantors, trustees and service providers. A servicer is generally compensated with a specific fee outlined in the contract established prior to the commencement of the servicing activities.    Servicing Advances.  In the course of servicing loans, servicers are required to make advances that are reimbursable from collections on the related mortgage loan or pool of loans. There are typically three types of servicing advances: P&I advances, T&I Advances and Corporate Advances. (i) P&I advances cover scheduled payments of principal and interest that have not been timely paid by borrowers. P&I Advances serve to facilitate the cash flows paid to holders of securities issued by the residential MBS trust. The servicer is not the insurer or guarantor of the MBS and thus has the right to cease the advancing of P&I, when the servicer deems the next advance nonrecoverable.  (ii) T&I advances pay specified expenses associated with the preservation of a mortgaged property or the liquidation of defaulted mortgage loans, including but not limited to property taxes, insurance premiums or other property-related expenses that have not been timely paid by borrowers in order for the lien holder to maintain its interest in the property. (iii) Corporate advances pay costs, fees and expenses incurred in foreclosing upon, preserving defaulted loans and selling REO, including attorneys’ and other professional fees and expenses incurred in connection with foreclosure and liquidation or other legal proceedings arising in the course of servicing the defaulted mortgage loans.  Servicing advances are reimbursed to the servicer if and when the borrower makes a payment on the underlying mortgage loan at the time the loan is modified or upon liquidation of the underlying mortgage loan but are primarily the responsibility of the investor/owner of the loan. The types of servicing advances that a servicer must make are set forth in its servicing agreement with the owner of the mortgage loan or pool of mortgage loans. In some instances, a servicer is allowed to cease Servicing Advances, if those advances will not be recoverable from the property securing the loan. Subservicing.  Subservicing is the process of outsourcing the duties of the primary servicer to a third-party servicer. The third- party servicer performs the servicing responsibilities for a fee and is typically not responsible for making servicing advances, which are subsequently reimbursed by the primary servicer. The primary servicer is contractually liable to the owner of the loans for the activities of the subservicer. Unpaid Principal Balance (“UPB”).  The amount of principal outstanding on a mortgage loan or a pool of mortgage loans. UPB is used together with the servicing fees and ancillary incomes as a means of estimating the future revenue stream for a servicer. U.S. Department of Agriculture (“USDA”). The USDA is a cabinet-level department of the U.S. federal government, which guarantees certain home loans for qualified borrowers. Warehouse Facility.  A type of line of credit facility used to temporarily finance mortgage loan originations to be sold in the secondary market. Pursuant to a warehouse facility, a loan originator typically agrees to transfer to a counterparty certain mortgage loans against the transfer of funds by the counterpart, with a simultaneous agreement by the counterpart to transfer the loans back to the originator at a date certain, or on demand, against the transfer of funds from the originator. Wholesale Originations. A type of mortgage loan origination pursuant to which a lender acquires refinancing and purchase money mortgage loans from third party correspondent lenders where the lender funds the loan. 77Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KItem 7A. Quantitative and Qualitative Disclosures about Market Risk Market Risk Our principal market exposure is to interest rate risk due to the impact on our mortgage-related assets and commitments. Interest Rate Risk Changes in interest rates affect our operations primarily as follows: Servicing Segment • • • • a decrease in interest rates may increase prepayment speeds which may lead to (i) increased amortization expense; (ii) decrease in servicing fees; and (iii) decrease in the value of our MSRs; a decrease in interest rates could reduce our earnings from our custodial deposit accounts; an increase in interest rates would increase the cost of servicing our outstanding debt, including our ability to finance servicing advances and for borrowing for acquisitions; an increase in interest rates, together with an increase in monthly payments when an adjustable mortgage loan’s interest rate adjusts upward from an initial fixed rate or a low introductory rate, may cause increased delinquency, default and foreclosure. Increased mortgage defaults and foreclosures may adversely affect our business as they increase our expenses and reduce the number of mortgages we service; Originations Segment • • an increase in interest rates could adversely affect our loan originations volume because refinancing an existing loan would be less attractive for homeowners and qualifying for a purchase money loan may be more difficult for consumers; an increase in interest rates could also adversely affect our production margins due to increased competition among originators; Xome Segment • • an increase in interest rates could adversely affect Xome Exchange’s property sales, particularly non-distressed sales, as financing may become less attractive to borrowers; and a substantial and sustained increase in prevailing interest rates could adversely affect the loan origination volumes of Xome’s clients since refinancing and purchase loans would be less attractive to borrowers, which would in turn adversely impact Xome Services’ valuation and title order volume. We actively manage the risk profiles of interest rate lock commitments (“IRLCs”) and mortgage loans held for sale on a daily basis and enter into forward sales of MBS in an amount equal to the portion of the IRLC expected to close, assuming no change in mortgage interest rates. In addition, to manage the interest rate risk associated with mortgage loans held for sale, we enter into forward sales of MBS to deliver mortgage loan inventory to investors. Sensitivity Analysis We assess our market risk based on changes in interest rates utilizing a sensitivity analysis. The sensitivity analysis measures the potential impact on fair values based on hypothetical changes (increases and decreases) in interest rates. We use a duration-based model in determining the impact of interest rate shifts on our loan portfolio, certain other interest-bearing liabilities measured at fair value and interest rate derivatives portfolios. The primary assumption used in these models is that an increase or decrease in the benchmark interest rate produces a parallel shift in the yield curve across all maturities. 78 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-K  We utilize a discounted cash flow analysis to determine the fair value of MSRs and the impact of parallel interest rate shifts on MSRs. The primary assumptions in this model are prepayment speeds, earnings related to float and market discount rates. However, this analysis ignores the impact of interest rate changes on certain material variables, such as the benefit or detriment on the value of future loan originations, non-parallel shifts in the spread relationships between MBS, swaps and U.S. Treasury rates and changes in primary and secondary mortgage market spreads. For mortgage loans, IRLCs and forward delivery commitments on MBS, we rely on a model in determining the impact of interest rate shifts. In addition, the primary assumption used for IRLCs, is the borrower’s propensity to close their mortgage loans under the commitment. Our total market risk is influenced by a wide variety of factors including market volatility and the liquidity of the markets. There are certain limitations inherent in the sensitivity analysis presented, including the necessity to conduct the analysis based on a single point in time and the inability to include the complex market reactions that normally would arise from the market shifts modeled. We used December 31, 2019 market rates on our instruments to perform the sensitivity analysis. The estimates are based on the market risk sensitive portfolios described in the preceding paragraphs and assume instantaneous, parallel shifts in interest rate yield curves. These sensitivities are hypothetical and presented for illustrative purposes only. Changes in fair value based on variations in assumptions generally cannot be extrapolated because the relationship of the change in fair value may not be linear. The following table summarizes the estimated change in the fair value of our assets and liabilities sensitive to interest rates as of December 31, 2019 given hypothetical instantaneous parallel shifts in the yield curve. Results could differ materially. Table 36. Change in Fair Value Increase (decrease) in assets Mortgage servicing rights at fair value Mortgage loans held for sale at fair value Derivative financial instruments: Interest rate lock commitments Forward MBS trades Total change in assets Increase (decrease) in liabilities Mortgage servicing rights liabilities at fair value Excess spread financing at fair value Derivative financial instruments: Interest rate lock commitments Forward MBS trades Total change in liabilities Total, net change December 31, 2019 Down 25 bps Up 25 bps $ $ (248) $ 20 25 (11) (214) (4) (50) (4) 33 (25) (189) $ 244 (24) (32) 13 201 4 52 5 (41) 20 181 79Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KItem 8. Financial Statements and Supplementary Data Index to Consolidated Financial Statements and Supplementary Data: Report of Independent Registered Public Accounting Firm Consolidated Balance Sheets as of December 31, 2019 and 2018 Consolidated Statements of Operations for the Year Ended December 31, 2019 and the Five Months Ended December 31, 2018 (Successor) and for the Seven Months Ended July 31, 2018 and the Year Ended December 31, 2017 (Predecessor) Consolidated Statements of Stockholders’ Equity for the Year Ended December 31, 2019 and the Five Months Ended December 31, 2018 (Successor) and for the Seven Months Ended July 31, 2018 and the Year Ended December 31, 2017 (Predecessor) Consolidated Statements of Cash Flows for the Year Ended December 31, 2019 and the Five Months Ended December 31, 2018 (Successor) and for the Seven Months Ended July 31, 2018 and the Year Ended December 31, 2017 (Predecessor) Notes to Consolidated Financial Statements 81 82 83 84 85 87 80 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-K  Report of Independent Registered Public Accounting Firm To the Stockholders and the Board of Directors of Mr. Cooper Group Inc. Opinion on the Financial Statements We have audited the accompanying consolidated balance sheets of Mr. Cooper Group Inc. (the Company) as of December 31, 2019 and 2018 (Successor), the related consolidated statements of operations, stockholders' equity and cash flows for the year ended December 31, 2019 (Successor) and for the five months ended December 31, 2018 (Successor), and the related notes. We have also audited the related consolidated statements of operations, stockholders’ equity and cash flows of Nationstar Mortgage Holdings Inc. (Nationstar) for the seven months ended July 31, 2018 (Predecessor) and for the year ended December 31, 2017 (Predecessor), and the related notes (collectively referred to as the “consolidated financial statements”). In our opinion, the consolidated financial statements present fairly, in all material respects, the financial position of the Company as of December 31, 2019 and 2018 (Successor), the results of its operations and its cash flows for the year ended December 31, 2019 (Successor) and for the five months ended December 31, 2018 (Successor), in conformity with U.S. generally accepted accounting principles. It is also our opinion that the consolidated financial statements referred to above present fairly, in all material respects, the results of operations and cash flows of Nationstar for the seven months ended July 31, 2018 (Predecessor) and for the year ended December 31, 2017 (Predecessor), in conformity with U.S. generally accepted accounting principles. We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) (PCAOB), the Company's internal control over financial reporting as of December 31, 2019, based on criteria established in Internal Control-Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission (2013 framework), and our report dated February 28, 2020 expressed an unqualified opinion thereon. Basis for Opinion These consolidated financial statements are the responsibility of the Company's management. Our responsibility is to express an opinion on the Company’s consolidated financial statements based on our audits. We are a public accounting firm registered with the PCAOB and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB. We conducted our audits in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the consolidated financial statements are free of material misstatement, whether due to error or fraud. Our audits included performing procedures to assess the risks of material misstatement of the financial statements, whether due to error or fraud, and performing procedures that respond to those risks. Such procedures included examining, on a test basis, evidence regarding the amounts and disclosures in the financial statements. Our audits also included evaluating the accounting principles used and significant estimates made by management, as well as evaluating the overall presentation of the consolidated financial statements. We believe that our audits provide a reasonable basis for our opinion. /s/ Ernst & Young LLP We have served as the Company’s auditor since 2002. Dallas, Texas February 28, 2020 81Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KConsolidated Financial Statements MR. COOPER GROUP INC. CONSOLIDATED BALANCE SHEETS (millions of dollars, except share data) Assets Cash and cash equivalents Restricted cash Mortgage servicing rights, $3,496 and $3,665 at fair value, respectively Advances and other receivables, net of reserves of $175 and $47, respectively Reverse mortgage interests, net of reserves of $3 and $13, respectively Mortgage loans held for sale at fair value Mortgage loans held for investment at fair value Property and equipment, net of accumulated depreciation of $55 and $16, respectively Deferred tax assets, net Other assets Total assets Liabilities and Stockholders’ Equity Unsecured senior notes, net Advance facilities, net Warehouse facilities, net Payables and other liabilities MSR related liabilities - nonrecourse at fair value Mortgage servicing liabilities Other nonrecourse debt, net Total liabilities Commitments and contingencies (Note 21) Preferred stock at $0.00001 - 10 million shares authorized, 1 million shares issued and outstanding, respectively; aggregate liquidation preference of ten dollars, respectively Common stock at $0.01 par value - 300 million authorized, 91.1 million and 90.8 million shares issued, respectively Additional paid-in-capital Retained earnings Total Mr. Cooper stockholders’ equity Non-controlling interests Total stockholders’ equity Successor December 31, 2019 December 31, 2018 $ $ $ $ 329 283 3,502 988 6,279 4,077 — 112 1,345 1,390 242 319 3,676 1,194 7,934 1,631 119 96 967 795 18,305 $ 16,973 2,366 $ 422 4,575 2,016 1,348 61 5,286 16,074 — 1 1,109 1,122 2,232 (1) 2,231 2,459 595 2,349 1,543 1,216 71 6,795 15,028 — 1 1,093 848 1,942 3 1,945 Total liabilities and stockholders’ equity $ 18,305 $ 16,973 See accompanying Notes to Consolidated Financial Statements. 82 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KMR. COOPER GROUP INC. CONSOLIDATED STATEMENTS OF OPERATIONS (millions of dollars, except for earnings per share data) Successor Predecessor Year Ended December 31, 2019 Five Months Ended December 31, 2018 Seven Months Ended July 31, 2018 Year Ended December 31, 2017 Revenues: Service related, net Net gain on mortgage loans held for sale Total revenues Expenses: Salaries, wages and benefits General and administrative Total expenses Other income (expenses), net: Interest income Interest expense Other income, net Total other income (expenses), net (Loss) income before income tax (benefit) expense Less: Income tax (benefit) expense Net income Less: Net (loss) income attributable to non-controlling interests Net income attributable to Successor/Predecessor Less: Undistributed earnings attributable to participating stockholders Net income attributable to common stockholders Net income per common share attributable to Successor/ Predecessor common stockholders: Basic Diluted See accompanying Notes to Consolidated Financial Statements. $ $ $ $ 909 $ 1,098 2,007 957 894 1,851 605 (779) 15 (159) (3) (273) 270 (4) 274 2 418 176 594 337 370 707 256 (293) 13 (24) (137) (1,021) 884 — 884 8 $ $ 901 295 1,196 426 519 945 333 (388) 6 (49) 202 48 154 — 154 — 1,043 607 1,650 742 733 1,475 597 (731) 3 (131) 44 13 31 1 30 — 30 272 $ 876 $ 154 $ 2.99 2.95 $ $ 9.65 9.54 $ $ 1.57 1.55 $ $ 0.31 0.30 83Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-Kr a t s n o i t a N l a t o T ’ s r e d l o h k c o t S y t i u q E l a t o T - n o N g n i l l o r t n o c s t s e r e t n I . r M d n a y t i u q E r e p o o C ’ s r e d l o h k c o t S , y t i u q E y l e v i t c e p s e r y r u s a e r T s e r a h S t n u o m A d e n i a t e R i s g n n r a E l a n o i t i d d A n i - d i a P l a t i p a C t n u o m A n i ( s e r a h S ) s d n a s u o h t t n u o m A n i ( s e r a h S ) s d n a s u o h t . C N I P U O R G R E P O O C . R M Y T I U Q E ’ S R E D L O H K C O T S F O S T N E M E T A T S D E T A D I L O S N O C ) a t a d e r a h s t p e c x e , s r a l l o d f o s n o i l l i m ( k c o t S n o m m o C k c o t S d e r r e f e r P 3 8 6 , 1 $ 6 $ 7 7 6 , 1 $ ) 7 4 1 ( $ 1 0 7 $ 2 2 1 , 1 $ 1 $ 7 9 4 , 7 9 ) 4 ( 7 1 ) 5 ( 1 3 2 2 7 , 1 ) 9 ( 7 1 ) 1 ( 4 5 1 3 8 8 , 1 3 2 — 6 5 0 , 1 4 8 8 5 4 9 , 1 ) 2 ( 8 1 0 7 2 1 3 2 , 2 — — — 1 7 — — ) 6 ( 1 — 3 — — — — 3 — — $ $ $ ) 4 ( ) 1 ( ) 4 ( 7 1 ) 5 ( 0 3 ) 1 ( — — — ) 9 ( 7 1 5 4 5 1 ) 3 ( — — — 5 1 7 , 1 ) 8 4 1 ( $ 2 8 8 , 1 $ ) 1 5 1 ( $ — — — 0 3 1 3 7 — — — 4 5 1 5 8 8 ) 3 ( 7 1 ) 5 ( — 1 3 1 , 1 ) 6 ( 7 1 5 — $ 7 4 1 , 1 — 2 — 4 8 8 2 4 9 , 1 ) 2 ( 8 1 4 7 2 $ 6 5 0 , 1 $ $ 2 3 2 , 2 $ — — — — — — — — — — $ ) 6 3 ( $ 1 9 0 , 1 — — — 4 8 8 8 4 8 — — 4 7 2 — — 2 — 3 9 0 , 1 ) 2 ( 8 1 — $ 2 2 1 , 1 $ 9 0 1 , 1 $ $ $ — — — — 1 — — — — 1 1 — — — — 1 — — — 1 — 1 3 2 — — 8 2 7 , 7 9 — 0 5 4 — — $ 8 7 1 , 8 9 $ 6 0 8 , 0 9 — 5 1 — — — — 7 9 2 1 2 8 , 0 9 $ 8 1 1 , 1 9 — — — — — — — — — — — — — — — — — — — — — $ — 7 1 0 2 , 1 y r a u n a J t a e c n a l a B r o s s e c e d e r P — — — — — — — — — — $ r e d n u ) d e r e d n e r r u s ( / d e u s s i s e r a h S n a l p n o i t a s n e p m o c e v i t n e c n i g n i l l o r t n o c - n o n o t s d n e d i v i D n o i t a s n e p m o c d e s a b - e r a h S e m o c n i t e N s t s e r e t n i r e d n u ) d e r e d n e r r u s ( / d e u s s i s e r a h S n a l p n o i t a s n e p m o c e v i t n e c n i g n i l l o r t n o c - n o n o t s d n e d i v i D n o i t a s n e p m o c d e s a b - e r a h S 7 1 0 2 , 1 3 r e b m e c e D t a e c n a l a B 8 1 0 2 , 1 3 y l u J t a e c n a l a B e m o c n i t e N s t s e r e t n i $ 0 0 0 , 1 8 1 0 2 , 1 t s u g u A t a e c n a l a B r o s s e c c u S — — — — d e r i u q c a s t s e r e t n i g n i l l o r t n o c - n o N e v i t n e c n i r e d n u n a l p d e u s s i s e r a h S n o i t a s n e p m o c n o i t a s n e p m o c d e s a b - e r a h S e m o c n i t e N — — — r e d n u ) d e r e d n e r r u s ( / d e u s s i s e r a h S n a l p n o i t a s n e p m o c e v i t n e c n i n o i t a s n e p m o c d e s a b - e r a h S ) s s o l ( e m o c n i t e N 0 0 0 , 1 8 1 0 2 , 1 3 r e b m e c e D t a e c n a l a B $ 0 0 0 , 1 9 1 0 2 , 1 3 r e b m e c e D t a e c n a l a B . s t n e m e t a t S l a i c n a n i F d e t a d i l o s n o C o t s e t o N g n i y n a p m o c c a e e S 84 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-K MR. COOPER GROUP INC. CONSOLIDATED STATEMENTS OF CASH FLOWS (millions of dollars) Operating Activities Net income Adjustments to reconcile net income to net cash attributable to operating activities: Deferred tax (benefit) expense Net gain on mortgage loans held for sale Interest income on reverse mortgage loans Loss (gain) on sale of assets MSL related increased obligation Provision for servicing reserves Fair value changes and amortization/accretion of mortgage servicing rights/liabilities Fair value changes in excess spread financing Fair value changes in mortgage servicing rights financing liability Fair value changes in mortgage loans held for investment Amortization of premiums, net of discount accretion Depreciation and amortization for property and equipment and intangible assets Share-based compensation Other loss Repurchases of forward loan assets out of Ginnie Mae securitizations Mortgage loans originated and purchased for sale, net of fees Sales proceeds and loan payment proceeds for mortgage loans held for sale and held for investment Changes in assets and liabilities: Advances and other receivables Reverse mortgage interests Other assets Payables and other liabilities Net cash attributable to operating activities Investing Activities Acquisitions, net of cash acquired Property and equipment additions, net of disposals Purchase of forward mortgage servicing rights, net of liabilities incurred Net payment related to acquisition of HECM related receivables Net proceeds from acquisition of reverse mortgage servicing portfolio and HECM-related receivables Proceeds on sale of forward and reverse mortgage servicing rights Proceeds on sale of assets Purchase of cost-method investments Net cash attributable to investing activities Successor Predecessor Year Ended December 31, 2019 Five Months Ended December 31, 2018 Seven Months Ended July 31, 2018 Year Ended December 31, 2017 $ 270 $ 884 $ 154 $ 31 (366) (1,098) (307) 2 — 66 1,005 (169) 5 (3) (32) 91 18 11 (1,021) (176) (206) — — 38 225 5 6 (2) 9 39 2 — 63 (295) (274) (9) 59 70 (177) 81 16 — 8 33 17 3 (46) (607) (490) (8) — 148 430 12 (17) — 82 59 17 6 (2,895) (40,257) (527) (8,888) (544) (12,328) (1,249) (19,159) 41,948 9,405 13,392 20,776 228 2,192 78 (85) 702 (85) (49) (547) — — 343 — — (338) 43 1,544 (61) (68) 1,251 (33) (15) (307) — — 105 — — (250) 377 1,601 (41) 88 2,294 — (40) (134) (1) — — 13 — (162) (30) 1,672 (75) (193) 1,359 — (42) (63) — 16 71 16 (4) (6) Continued on following page. See accompanying Notes to Consolidated Financial Statements. 85Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KMR. COOPER GROUP INC. CONSOLIDATED STATEMENTS OF CASH FLOWS (Continued) (millions of dollars) Successor Predecessor Year Ended December 31, 2019 Five Months Ended December 31, 2018 Seven Months Ended July 31, 2018 Year Ended December 31, 2017 Financing Activities Increase (decrease) in warehouse facilities (Decrease) increase in advance facilities Repayment of notes payable Proceeds from issuance of HECM securitizations Proceeds from sale of HECM securitizations Repayment of HECM securitizations Proceeds from issuance of participating interest financing Repayment of participating interest financing Proceeds from issuance of excess spread financing Repayment of excess spread financing Settlement of excess spread financing Repayment of nonrecourse debt - legacy assets Redemption and repayment of unsecured senior notes Repayment of finance lease liability Proceeds from non-controlling interests Surrender of shares relating to stock vesting Debt financing costs Dividends to non-controlling interests Net cash attributable to financing activities Net increase (decrease) in cash and cash equivalents Cash and cash equivalents - beginning of period Cash and cash equivalents - end of period(1) Supplemental Disclosures of Cash Activities Cash paid for interest expense Net cash paid (refunded) for income taxes Supplemental Disclosures of Non-cash Investing Activities Forward mortgage servicing rights sales price holdback Purchase of forward mortgage servicing rights $ $ $ $ $ 1,704 (186) (294) 751 20 (870) 277 (1,868) 542 (27) (219) (29) (100) (4) — (2) (8) — (313) 51 561 612 174 42 49 28 $ $ $ $ $ (351) 45 — 343 — (374) 112 (943) 255 (38) (77) (6) (1,030) — 3 — (2) — (2,063) (1,062) 1,623 561 283 (37) $ $ $ (585) (305) — 759 — (448) 208 (1,599) 70 (3) (105) (7) (62) — — (9) (24) (1) (2,111) 21 575 596 417 36 $ $ $ — $ — $ — $ — $ 863 (241) — 707 — (572) 575 (2,597) — (23) (207) (15) (123) — — (4) (13) (5) (1,655) (302) 877 575 765 102 — — (1) The following table provides a reconciliation of cash, cash equivalents and restricted cash to amount reported within the consolidated balance sheets. Cash and cash equivalents Restricted cash Total cash, cash equivalents and restricted cash Successor Predecessor December 31, 2019 December 31, 2018 July 31, 2018 December 31, 2017 $ $ 329 283 612 $ $ 242 319 561 $ $ 166 430 596 $ $ 215 360 575 See accompanying Notes to Consolidated Financial Statements.  86 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KMR. COOPER GROUP INC. NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (millions of dollars, unless otherwise stated) 1. Nature of Business and Basis of Presentation Nature of Business Mr. Cooper Group Inc. collectively with its consolidated subsidiaries, (“Mr. Cooper”, the “Company”, “we”, “us” or “our”) provides servicing, origination and transaction-based services related to single family residences throughout the United States with operations under its primary brands: Mr. Cooper® and Xome®. Mr. Cooper is one of the largest home loan servicers in the country focused on delivering a variety of servicing and lending products, services and technologies. Xome provides technology and data enhanced solutions to homebuyers, home sellers, real estate agents and mortgage companies. The Company’s corporate website is located at www.mrcoopergroup.com. Mr. Cooper, which was previously known as WMIH Corp. (“WMIH”), is a corporation duly organized and existing under the laws of the State of Delaware since May 11, 2015. On July 31, 2018, Wand Merger Corporation, a wholly owned subsidiary of WMIH merged with and into Nationstar Mortgage Holdings Inc. (“Nationstar”), with Nationstar continuing as a wholly owned subsidiary of WMIH (the “Merger”). Prior to the Merger, WMIH had limited operations other than its reinsurance business that operated in runoff mode and focused on identifying and consummating an accretive acquisition transaction across a broad array of industries, with a primary focus on the financial institutions sector. As a result of the Merger, shares of Nationstar common stock were delisted from the New York Stock Exchange. Following the Merger closing, the combined company traded on NASDAQ under the ticker symbol “WMIH” until October 10, 2018, when WMIH changed its name to “Mr. Cooper Group Inc.” and its ticker symbol to “COOP”. Basis of Presentation For the purpose of financial statement presentation, Mr. Cooper was determined to be the accounting acquirer in the Merger, and Nationstar’s assets and liabilities were recorded at estimated fair value as of the acquisition date. Mr. Cooper’s interim consolidated financial statements for periods following the Merger closing are labeled “Successor” and reflect the acquired assets and assumed liabilities from Nationstar. Under Securities and Exchange Commission (“SEC”) rules, when a registrant succeeds to substantially all of the business of another entity and the registrant’s own operations before the succession appear insignificant relative to the operations assumed or acquired, the registrant is required to present financial information for the acquired entity (the “Predecessor”) for all comparable periods being presented before the acquisition. Due to the acquisition, the Predecessor and Successor financial statements have been prepared on different basis of accounting and are therefore not comparable. Pursuant to the Merger, Nationstar is considered the predecessor company. Therefore, the Company is providing additional information in the accompanying consolidated financial statements regarding Nationstar’s business for periods prior to July 31, 2018. The predecessor’s company financial information is labeled “Predecessor” in these consolidated financial statements. The consolidated financial statements of the Company and Predecessor have been prepared in accordance with U.S. generally accepted accounting principles (“GAAP”). The significant accounting policies described below, together with the other notes that follow, are an integral part of the consolidated financial statements. Basis of Consolidation The basis of consolidation described below was adopted by Nationstar and applied to the Predecessor financial statements for the periods impacted by the adoption. The Successor’s financial statements reflect the adoption of such standards. The consolidated financial statements include the accounts of the Company, its wholly owned subsidiaries, other entities in which the Company has a controlling financial interest, and those variable interest entities (“VIE”) where the Company’s wholly owned subsidiaries are the primary beneficiaries. Assets and liabilities of VIEs and their respective results of operations are consolidated from the date that the Company became the primary beneficiary through the date the Company ceases to be the primary beneficiary. The Company applies the equity method of accounting to investments where it is able to exercise significant influence, but not control, over the policies and procedures of the entity and owns less than 50% of the voting interests. Investments in certain companies over which the Company does not exert significant influence are accounted for as cost method investments. Intercompany balances and transactions on consolidated entities have been eliminated. 87Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KUse of Estimates The preparation of the consolidated financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the amounts reported in the consolidated financial statements and accompanying notes. Actual results could differ from these estimates due to factors such as adverse changes in the economy, increases in interest rates, secondary market pricing for loans held for sale and derivatives, strength of underwriting and servicing practices, changes in prepayment assumptions, declines in home prices or discrete events adversely affecting specific borrowers, and such differences could be material. Recent Accounting Guidance Adopted Accounting Standards Update No. 2016-02, Leases (Topic 842) (“ASU 2016-02”), No. 2018-10, Codification Improvements to Topic 842, Leases (“ASU 2018-10”), and No. 2018-11, Leases (Topic 842): Targeted Improvements (“ASU 2018-11”), primarily impact lessee accounting by requiring the recognition of a right-of-use asset and a corresponding lease liability on the balance sheet for long-term lease agreements. ASU 2016-02 was effective for the Company on January 1, 2019. ASU 2016-02 provides for a modified retrospective transition approach requiring lessees to recognize and measure leases on the balance sheet at the beginning of either the earliest period presented or as of the beginning of the period of adoption with the option to elect certain practical expedients. The Company has elected to apply ASU 2016-02 as of the beginning of the period of adoption (January 1, 2019) and has not restated comparative periods. The Company elected the package of practical expedients, which, among other items, permits the Company not to reassess under the new standard its prior conclusions about lease identification, lease classification and initial direct costs. The Company also elected the short-term lease recognition exemption for all leases that qualify. Under this practical expedient, for those leases that qualify, the Company does not recognize right-of-use (“ROU”) assets or lease liabilities, which includes not recognizing ROU assets or lease liabilities for existing short-term leases of those assets in transition. The Company also elected the practical expedient to not separate lease and non-lease components for all of our leases. The Company did not elect the use-of-hindsight practical expedient. As a result of implementing ASU 2016-02, the Company recognized an operating lease ROU asset of $114 and an operating lease liability of $124 on January 1, 2019, with no impact on its consolidated statement of operations. The ROU asset and operating lease liability are recorded in other assets, and payables and other liabilities, respectively, in the consolidated balance sheets. See Note 9, Leases, for additional information. Accounting Standards Update No. 2018-15, Intangibles - Goodwill and Other - Internal-Use Software (Subtopic 350-40 - Customer's Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement That Is a Service Contract" (“ASU 2018-15”) aligns the requirements for capitalizing implementation costs incurred in a hosting arrangement that is a service contract with the requirements for capitalizing implementation costs incurred to develop or obtain internal-use software (and hosting arrangements that include an internal-use software license). ASU 2018-15 was effective for the Company on January 1, 2020. Early adoption is permitted, including adoption in any interim period. In the first quarter of 2019, the Company early adopted ASU 2018-15. The standard did not have a material impact to the Company’s consolidated financial statements. 2. Significant Accounting Policies The significant accounting policies described below were implemented by Nationstar and applied to the Predecessor’s financial statements, unless otherwise noted. Upon the consummation of the Merger, the Company adopted these significant accounting policies, which are applicable to the Successor’s financial statements. Cash and Cash Equivalents Cash and cash equivalents include unrestricted cash on hand and other interest-bearing investments with original maturity dates of 90 days or less. Restricted Cash Restricted cash includes collected funds pledged to certain advance and warehouse facilities, collected fees payable to third parties, and contractual escrow funds. Mortgage Servicing Rights (“MSR”) The Company recognizes the rights to service mortgage loans for others, or MSRs, whether acquired or as a result of the sale of loans the Company originates with servicing retained, as assets. The Company initially records all MSRs at fair value. MSRs related to reverse mortgages are subsequently recorded at amortized cost. The Company has elected to subsequently measure forward MSRs at fair value. 88 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KFor MSRs initially recorded and subsequently measured at fair value, the fair value of the MSRs is based upon the present value of the expected future net cash flows related to servicing the underlying loans. The Company determines the fair value of the MSRs by the use of a discounted cash flow model which incorporates prepayment speeds, delinquencies, discount rate, ancillary revenues, float earnings and other assumptions (including costs to service) that management believes are consistent with the assumptions that other similar market participants use in valuing the MSRs. The credit quality and stated interest rates of the forward loans underlying the MSRs affects the assumptions used in the cash flow models. The Company obtains third-party valuations quarterly to assess the reasonableness of the fair value calculated by the cash flow model. Fair value adjustments are recorded within revenues - service related, net in the consolidated statements of operations. The Company receives a base servicing fee annually on the outstanding principal balances of the loans, which is collected from investors. Additionally, the Company owns servicing rights for certain reverse mortgage loans. For this separate class of servicing rights, the Company initially records an MSR or mortgage servicing liability (“MSL”) on the acquisition date based on the fair value of the future cash flows associated with the pool and whether adequate compensation is to be received for servicing. The Company applies the amortized cost method for subsequent measurement of the loan pools with the capitalized cost of the MSRs amortized in proportion and over the period of the estimated net future servicing income and the MSL accreted ratably over the expected life of the portfolio. The expected period of the estimated net servicing income is based, in part, on the expected prepayment period of the underlying mortgages. The Company adjusts MSR amortization and MSL accretion prospectively in response to changes in estimated projections of future cash flows. Reverse MSRs and MSLs are stratified and evaluated each reporting period for impairment or increased obligation, as applicable, based on predominant risk characteristics of the underlying serviced loans. These stratification characteristics include investor, loan type (fixed or adjustable rate), term and interest rate. Impairment of the MSR or additional obligation associated with the MSL are recorded through a valuation allowance, unless considered other-than- temporary, and are recognized as a charge to general and administrative expense. Amounts amortized or accreted are recognized as an adjustment to revenues - service related, net, along with monthly servicing fees received, generally stated at a fixed rate per loan. Advances and Other Receivables, Net The Company advances funds to or on behalf of the investors when the borrower fails to meet contractual payments (e.g., principal, interest, property taxes, insurance) in accordance with terms of its servicing agreements. Other receivables consist of advances funded to maintain and market underlying loan collateral through foreclosure and ultimate liquidation on behalf of the investors. Advances are recovered from borrowers for performing loans and from the investors and loan proceeds for non-performing loans. The Company may also acquire servicer advances in connection with the acquisition of MSRs through asset acquisitions or business combinations. These advances are recorded at their relative fair value amounts upon acquisition. The Company records receivables upon determining that collection of amounts due from loan proceeds, investors, mortgage insurers, or prior servicers is probable. Reserves related to recoverability of advances and other receivables are discussed below in Reserves for Forward Servicing Activity. As a result of the Merger and the acquisition of Pacific Union, the Advances and Other Receivables assets were recorded at their estimated fair value as of the acquisition date. In both transactions, recording the estimated fair value resulted in a discount within Advances and Other Receivables. Subsequently, this discount will be utilized as the advance balances associated with the discount are recovered or written off. 89Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KReverse Mortgage Interests, Net Reverse mortgage interests are comprised of the Company’s interest in reverse mortgage loans that consists of participating interests in Home Equity Conversion Mortgages (“HECMs”) mortgage-backed securities (“HMBS”), other interests securitized and unsecuritized interests, as well as related claims receivables and real estate owned (“REO”) related receivables. The Company acquires and services interests in reverse mortgage loans insured by the Federal Housing Administration (“FHA”) known as HECMs. HECMs provide seniors aged 62 and older with a loan secured by their home which can be taken as a lump sum, line of credit, or scheduled payments. HECM loan balances grow over the loan term through borrower draws of scheduled payments or line of credit draws, funded by the Company, as well as through the accrual of interest, servicing fees and FHA mortgage insurance premiums. Growth in the loan balances are capitalized and recorded as reverse mortgage interests within the Company’s consolidated balance sheet. Additionally, loan balances including borrower draws, mortgage insurance premiums, and servicing fees may be eligible for securitization through Ginnie Mae’s HMBS program. In accordance with FHA guidelines, the HECM’s recovery is through assignment to the Department of Housing and Urban Development (“HUD”) under the FHA guide or foreclosure and subsequent liquidation of loan collateral after the loan becomes due and payable. Shortfalls experienced by the servicer of the HECM through the foreclosure and liquidation process can be claimed to FHA in accordance with applicable guidelines. Other interests securitized consist of reverse mortgage interests that no longer meet HMBS program eligibility criteria and have been repurchased out of HMBS. These reverse mortgage interests have subsequently been transferred to private securitization trusts and are accounted for as a secured borrowing. Unsecuritized interests include repurchased HECM loans for which the Company is required to repurchase from the HMBS pool when the outstanding principal balance of the HECM loan is equal to or greater than 98% of the maximum claim amount (“MCA”) established at origination in accordance with HMBS program guidelines. As the HECM loan moves through the foreclosure and claims process, the Company classifies reverse mortgage interests as REO related receivables and HECM related receivables, respectively. Interest income is accrued monthly based upon the borrower interest rates within interest income on the consolidated statements of operations. The Company includes the cash outflow from funding these amounts as operating activities in the consolidated statements of cash flows as a component of reverse mortgage interests. The Company is an authorized Ginnie Mae (“GNMA”) HMBS program issuer and servicer. In accordance with GNMA HMBS program guidelines, borrower draws of scheduled payments or line of credit draws, servicing fee and interest accruals and mortgage insurance premium accruals are eligible for HMBS participation securitizations as each of these items increases underlying HECM loan balances. The Company pools and securitizes such eligible items into GNMA HMBS as issuer and servicer. In accordance with the HMBS program, issuers are responsible for purchasing HECM loans out of the HMBS pool when the outstanding principal balance of the related HECM loan is equal or greater than 98% of the maximum claim amount at which point the HECM loans are no longer eligible to remain in the HMBS pool. Upon purchase from the HMBS pool, the Company will assign active HECM loans to HUD or a prior servicer (as applicable and permitted by acquisition agreements) or service inactive HECM loans through foreclosure and liquidation. Based upon the structure of the GNMA HMBS program, the Company has determined that the securitizations of the HECM loans into HMBS pools do not meet all requirements for sale accounting. Accordingly, these transactions are accounted for as secured borrowings. If the Company has repurchased an inactive HECM loan that cannot be assigned to HUD, the Company may pool and securitize these loans into a private HECM securitization. These securitizations are also recorded as secured borrowings in the consolidated balance sheets. Interest expense on the participating interest financing is accrued monthly based upon the underlying HMBS rates and is recorded to interest expense in the consolidated statements of operations. Both the acquisition and assumption of HECM loans and related GNMA HMBS debt are presented as investing and financing activities, respectively, in the consolidated statements of cash flows. Subsequent proceeds received from securitizations, and subsequent repayments on the securitized debt are presented as financing activities in the consolidated statements of cash flows. Reserves related to recoverability of reverse mortgage interests are discussed below in Reserves for Reverse Mortgage Interests. As a result of the Merger, the reverse mortgage interest assets were recorded at their estimated fair value as of the acquisition date. Recording the estimated fair value resulted in a premium on the participating interests in HMBS loans and a discount on the unsecuritized interests and other interests securitized within reverse mortgage interests. Subsequently, the premium and the discount will be amortized and accreted, respectively, to other income, based on the effective yield method whereby the Company will update its prepayment assumptions for actual prepayments on a quarterly basis. In addition, the discount will be adjusted as the reverse mortgage interest balances associated with the discount are utilized through recoveries or write-offs. 90 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KMortgage Loans Held for Sale The Company originates prime residential mortgage loans with the intention of selling such loans on a servicing-retained basis in the secondary market. As these loans are originated with intent to sell, the loans are classified as held for sale and the Company has elected to measure these loans held for sale at fair value. The Company estimates fair value of mortgage loans held for sale by using a market approach by utilizing either: (i) the fair value of securities backed by similar mortgage loans, adjusted for certain factors to approximate the fair value of a whole mortgage loan, including the value attributable to mortgage servicing and credit risk, (ii) current commitments to purchase loans or (iii) recent observable market trades for similar loans, adjusted for individual loan characteristics. In connection with the Company’s election to measure originated mortgage loans held for sale at fair value, the Company records the loan originations fees when earned, net of direct loan originations costs associated with these loans. Loan origination fees, gains or losses recognized upon sale of loans, and fair value adjustments are recorded in net gain on sale of mortgage loans held for sale in the consolidated statements of operations. The Company may repurchase loans that were previously transferred to GNMA if those loans meet certain criteria, including being delinquent greater than 90 days. It is the Company’s intention to sell such loans; therefore, the Company classifies such loans as loans held for sale and has elected to measure these repurchased loans at fair value. Mortgage Loans Held for Investment Mortgage loans held for investment consisted of nonconforming or subprime mortgage loans that were transferred in 2009 from mortgage loans held for sale at fair value. In connection with the Merger, the Company elected the fair value option for mortgage loans held for investment effective August 1, 2018. The Company determines the fair value of loans held for investment, on a recurring basis, based on various underlying attributes such as market participants’ views, loan delinquency, recent observable loan pricing and sales for similar loans, individual loan characteristics and internal market evaluation. These internal market evaluations require the use of judgment by the Company and can have a significant impact on the determination of the loan’s fair value. The Predecessor recorded mortgage loans held for investment at amortized cost. In September 2019, the Company collapsed Trust 2009-A and executed the sale of the loans held in the trust. As of December 31, 2019, the Company has no financial instruments classified as mortgage loans held for investment. MSR Related Liabilities - Nonrecourse Excess Spread Financing In conjunction with the acquisition of certain MSRs on various pools of residential mortgage loans (the “Portfolios”), the Company has entered into sale and assignment agreements related to its right to servicing fees, under which the Company sells to third parties the right to receive a portion of the excess cash flow generated from the Portfolios after receipt of a fixed base servicing fee per loan. The agreements consist of two components - current excess spread, or remittance of a percentage of excess spread on currently serviced loans, and future excess spread, or the obligation to transfer currently serviced loans that have been refinanced into current excess spread or a replacement loan of similar economic characteristics into the portfolios. The new or replacement loan will be governed by the same terms set forth in the sale and assignment agreement described above. The sale of these rights is accounted for as secured borrowings, with the total proceeds received being recorded as a component of MSR related liabilities - nonrecourse at fair value in the consolidated balance sheets. The Company determines the effective interest rate on these liabilities and allocates total repayments between interest expense and the outstanding liability. The Company has elected to measure the outstanding financings related to the excess spread financing agreements at fair value with all changes in fair value recorded to revenues - service related, net in the consolidated statements of operations. The fair value on excess spread financing is based on the present value of future expected discounted cash flows with the discount rate approximating current market value. Mortgage Servicing Rights Financing The Company has entered into certain transactions with third parties to sell a contractually specified base fee component of certain MSRs and servicer advances under specified terms. The Company evaluated these transactions to determine if they are sales or secured borrowings. When these transfers qualify for sale treatment, the Company derecognizes the transferred assets in its consolidated balance sheets. The Company has determined that for a portion of these transactions, the related MSRs sales are contingent on the receipt of consents from various third parties. Until these required consents are obtained, for accounting purposes, legal ownership of the MSR’s continues to reside with the Company. The Company continues to account for the MSRs in its consolidated balance sheets. In addition, the Company records a mortgage servicing rights financing liability associated with this financing transaction. Counterparty payments related to this financing arrangement are recorded as an adjustment to the Company’s revenues - service related, net in the consolidated statement of operations. 91Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KThe Company has elected to measure the mortgage servicing rights financing liabilities at fair value with all changes in fair value recorded to revenues - service related, net in the consolidated statements of operations. The fair value on mortgage servicing right financings is based on the present value of future expected discounted cash flows with the discount rate approximating current market value for similar financial instruments. Revenue Recognition Financial Accounting Standard Board’s (“FASB”) Accounting Standards Codification (“ASC”) 606, Revenue from Contracts with Customers, establishes principles for reporting information about the nature, amount, timing and uncertainty of revenue and cash flows arising from the entity's contracts to provide goods or services to customers. The core principle requires an entity to recognize revenue to depict the transfer of goods or services to customers in an amount that reflects the consideration that it expects to be entitled to receive in exchange for those goods or services recognized as performance obligations are satisfied. The majority of the Company’s revenue-generating transactions are not subject to ASC 606, including revenue generated from financial instruments, such as the Company’s loans and derivatives, as well as revenue related to the Company’s mortgage servicing activities, as these activities are subject to other GAAP discussed elsewhere within the Company’s disclosures. All revenues from Xome fall within the scope of ASC 606. Revenues from Servicing Activities • • Revenues from Forward Servicing Activities - Service related revenues primarily include contractually specified servicing fees, late charges, prepayment penalties and other ancillary revenues. The servicing fees are based on a contractual percentage of the outstanding principal balance and recognized as revenue as earned, which is generally upon collection of the payments from the borrower. Corresponding loan servicing costs are charged to expense as incurred. The Company recognizes ancillary revenues and earnings on float as they are earned, which is generally upon collection of the payments from the borrower. In addition, the Company receives various fees in the course of providing servicing on its various portfolios. These fees include modification fees for modifications performed outside of government programs, modification fees for modifications pursuant to various government programs, and incentive fees for servicing performance on specific government-sponsored entities (“GSE”) portfolios. Fees recorded on modifications of mortgage loans serviced by the Company for others are recognized on collection and are recorded as a component of revenues - service related, net. Fees recorded on modifications pursuant to various government programs are recognized based upon completion of all necessary steps by the Company and the minimum loan performance time frame to establish eligibility for the fee. Revenue earned on modifications pursuant to various government programs is included as a component of revenues - service related, net. Incentive fees for servicing performance on specific GSE portfolios are recognized as various incentive standards are achieved and are recorded as a component of revenues - service related, net. The Company also acts as a subservicer for certain parties that own the underlying servicing rights and receives subservicing fees, which are typically a stated monthly fee per loan that varies based on types of loans. Fees related to the subserviced portfolio are accrued in the period the services are performed. Revenues from Reverse Mortgage Servicing and Reverse Mortgage Interests - The Company performs servicing of reverse mortgage loans, similar to its forward servicing business, and receives servicing fees from investors, which are recorded in revenues - service related, net in the consolidated statements of operations. For reverse mortgage interests, where the Company records entire participating interest in HECM loans, the Company accrues interest in accordance with FHA guidelines and records interest income on the consolidated statements of operations. Revenues from Origination Activities • • Revenues from Origination and other loan fees - Loan origination and other loan fees generally represent flat, per-loan fee amounts and are recognized as revenue, net of loan origination costs, at the time the loans are funded. Net gain on mortgage loans held for sale - Net gain on loans held for sale includes the realized and unrealized gains and losses on sales of mortgage loans, as well as the changes in fair value of all loan-related derivatives, including interest rate lock commitments. 92 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KRevenues from Xome Xome’s operations are comprised of Exchange, Services and Data/Technology, as follows: • • • Exchange is a national technology-enabled platform that manages and sells residential properties through its Xome.com platform. Revenue-generating activities include commission and buyer’s premium of winning bids on auctioned real estate owned (“REO”) and short sale properties. Revenue is recognized when the performance obligation is completed, which is at the closing of real estate transactions and there is transfer of ownership to the buyer. Services connects the major touch points of the real estate transactions process by providing title, escrow, collateral valuation and field services for purchase, refinance and default transactions. Major revenue-generating activities include title and escrow services and valuation services. Revenue is recognized when the performance obligation is completed, which is when services are rendered to customers. Data/Technology includes the Company’s software as a service platform which provides integrated technology, media and data solutions to mortgage servicers, originators and multiple listing service (“MLS”) organizations and associations. Revenue-generating activities include software and platform system access and use, system implementation, software maintenance and support, data services and any additional customized enhancement. Revenue is recognized when the performance obligation is completed, which is generally recognized on a straight-line basis over the contractual terms. Additionally, any additional fees owed due to usage metrics in excess of the monthly minimum will be recognized each month under the usage-based royalties guidance of ASC 606. Reserves for Origination Activity The Company provides for reserves, included within payables and accrued liabilities, in connection with loan origination activities. Reserves on loan origination activities primarily include reserves for the repurchase of loans from GSEs, GNMA, and third-party investors primarily due to delinquency or foreclosure and are initially recorded upon sale of the loan to a third party with subsequent reserves recorded based on repurchase demands. The provision for reserves associated with loan origination activities is a component of net gain on mortgage loans held for sale on the consolidated statements of operations. The Company utilizes internal models to estimate reserves for loan origination activities based upon its expectation of future defaults and the historical defect rate for government insured loans and is based upon judgments and assumptions which can be influenced by many factors and may change over the life of the underlying loans, including: (i) historical loss rate, (ii) secondary market pricing of loans; (iii) home prices and the levels of home equity; (iv) the quality of Company’s underwriting procedures; (v) borrower delinquency and default patterns; and (vi) other Company-specific and macro-economic factors. On a quarterly basis, management corroborates these assumptions using third-party data, where applicable. Reserves for Forward Servicing Activity In connection with forward loan servicing activities, the Company records reserves primarily for the recoverability of advances from investors, interest claims, and mortgage insurance claims. Reserves for advances and other receivables associated with loans in the MSR portfolio are considered within the MSR valuation, and the provision expense for such advances is recorded in the mark-to-market adjustment in revenues - service related, net in the consolidated statement of operations. Such valuation gives consideration to the expected cash outflows and inflows for advances and other receivables in accordance with the fair value framework. Reserves for advances and other receivables on loans transferred out of the MSR portfolio are established within advances and other receivables, net. As loans serviced transfer out of the MSR portfolio, any negative MSR value associated with the loans transferred is reclassified from the MSR to the reserve within advances and other receivables, net, to the extent such reserves continue to be required for balances remaining on the consolidated balance sheets. Management evaluates reserves for sufficiency each reporting period and any additional reserve requirements are recorded as a provision in general and administrative expense, as needed. The Company records reserves for advances and other receivables and evaluates the sufficiency of such reserves through internal models considering both historical and expected recovery rates on claims filed with government agencies, government sponsored enterprises, vendors, prior servicer and other counterparties. Key assumptions used in the model include but are not limited to expected recovery rates by loan types and aging of the receivable. Recovery of advances and other receivables is subject to judgment based on the Company’s assessment of its compliance with servicing guidelines, its ability to produce the necessary documentation to support claims, its ability to support amounts from prior servicers and to effectively negotiate settlements, as needed. Management reviews recorded advances and other receivables and upon determination that no further recourse for recovery is available from all means known to management, the recorded balances associated with these receivables are written-off against the reserve. 93Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KReserves for Reverse Mortgage Interests The Company records a reserve for reverse mortgage interests based on unrecoverable costs and estimates of probable loss exposures. The Company estimates reserve requirements upon the realization of a triggering event indicating a probable loss exposure. Internal models are utilized to estimate loss exposures at the loan level associated with the Company’s ability to meet servicing guidelines set forth by regulatory agencies and GSEs. Key assumptions within the models include but are not limited to expected recovery rates by loan and borrower characteristics, foreclosure timelines, value of underlying collateral, future carrying and foreclosure costs, and other macro-economic factors. If the calculated reserve requirements exceed the recorded allowance for reserves and discounts, a provision is recorded to general and administrative expense, as needed. Releases to reserves are also recorded against provision in general and administrative expenses. Reserve requirements are subject to significant judgment and estimates based on the Company’s assessment of its compliance with servicing guidelines, its ability to produce the necessary documentation to support claims, its ability to support amounts from prior servicers and to effectively negotiate settlements, as needed. Each period, management reviews recorded reverse mortgage interests and upon determination that no further recourse for recovery is available from all means known to management, the recorded balances associated with these receivables are written- off against the reserve at the loan level. Amounts Due from Prior Servicers The Company services its loan portfolios under guidelines set forth by regulatory agencies and investor guidelines. Operational losses can be incurred if the underlying loans are not serviced in accordance with established guidelines, resulting in the assessment of fines and the inability to recover interest and costs incurred. Prior servicers associated with the underlying loans may have contributed to the losses if their prior servicing practices did not allow for timely compliance with servicing guidelines set forth. To mitigate the risk of loss to the Company, indemnification provisions are incorporated into the executed acquisition and servicing agreements that allow for the recovery of realized losses which can be attributed to prior servicers. As part of its servicing operations, the Company estimates and records an asset in advances and other receivables on the consolidated balance sheet for probable recoveries from prior servicers for their respective portion of these losses. Estimated recoveries from prior servicers are based on management’s best estimate of allocated losses among servicing parties, terms of the indemnification provisions, prior recovery experience, current negotiations and the servicer’s ability to pay requested amounts. The Company updates its estimate of recovery each reporting period based on the facts and circumstances known at the time. Recovery of amounts due from prior servicers is subject to judgment based on the Company’s assessment of the prior servicer’s responsibility for losses incurred, its ability to provide related support for such amounts and its ability to effectively negotiate settlement of amounts due from prior servicers if needed. Property and Equipment, Net Property and equipment, net is comprised of building, furniture, fixtures, leasehold improvements, computer software, and computer hardware. These assets are stated at cost less accumulated depreciation. Repairs and maintenance are expensed as incurred which is included in general and administrative expenses in the consolidated statements of operations. Depreciation, which includes depreciation and amortization on capital leases, is recorded using the straight-line method over the estimated useful lives of the related assets. Cost and accumulated depreciation applicable to assets retired or sold are eliminated from the accounts, and any resulting gains or losses are recognized at such time through a charge or credit to general and administrative expenses. Costs to internally develop computer software are capitalized during the development stage and include external direct costs of materials and services as well as employee costs related to time spent on the project. The Company periodically reviews its property and equipment when events or changes in circumstances indicate that the carrying amount of its property and equipment might not be recoverable under the recoverability test, whereby the expected future undiscounted cash flows from the assets are estimated and compared with the carrying amount of the assets. If the sum of the estimated undiscounted cash flows is less than the carrying amount of the assets, an impairment loss is recorded to general and administrative expense, as needed. The impairment loss is measured by comparing the fair value of the assets with their carrying amounts. Fair value is determined based on discounted cash flow. Leases If the Company determines an arrangement contains a lease or lease components, then the lease will be accounted for under ASU 2016-02 and classified as either finance or operating. At the lease commencement date, the Company recognizes a leased ROU asset and corresponding lease liability based on the present value of the lease payments over the lease term. Leased ROU assets are tested for impairment in accordance with ASC 360, Property, Plant, and Equipment. 94 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KLeases primarily consist of various corporate and other office facilities. Operating leases in which the Company is the lessee are recorded as operating lease ROU assets and operating lease liabilities, included in other assets and payables and other liabilities, respectively, on the consolidated balance sheets. Operating lease ROU assets represent the Company’s right to use an underlying asset during the lease term and operating lease liabilities represent the Company’s obligation to make lease payments arising from the lease. ROU assets and operating lease liabilities are recognized at lease commencement based on the present value of the remaining lease payments using a discount rate that represents the Company’s incremental borrowing rate at the lease commencement date, as most of the Company’s leases do not provide an implicit rate. ROU assets are further adjusted for lease incentives. Operating lease expense, which is comprised of amortization of the ROU asset and the implicit interest accreted on the operating lease liability, is recognized on a straight-line basis over the lease term and is recorded in general and administrative expenses in the consolidated statements of operations. A finance lease is recorded as a leased property or equipment asset with a corresponding finance lease liability at an amount equal to the present value of minimum lease payments at the commencement date. Assets acquired under a finance lease are depreciated on a straight-line basis based on the shorter of the Company’s depreciation policy for owned assets (i.e. useful life) or the lease term. Lease payments are allocated between a reduction of the lease liability and interest expense to produce a constant periodic interest rate on the remaining balance of the lease liability. Interest expense on the lease liability is recognized separately from the amortization of the leased ROU asset in the consolidated statements of operations. Finance lease assets and liabilities are included in property and equipment, net, and payables and other liabilities on the consolidated balance sheets, respectively. Variable Interest Entities In the normal course of business, the Company enters into various types of on- and off-balance sheet transactions with special purpose entities (“SPEs”), which primarily consist of securitization trusts established for a limited purpose. Generally, these SPEs are formed for the purpose of securitization transactions in which the Company transfers assets to an SPE, which then issues to investors various forms of debt obligations supported by those assets. In these securitization transactions, the Company typically receives cash and/or other interests in the SPE as proceeds for the transferred assets. The Company will typically retain the right to service the transferred receivables and to repurchase the transferred receivables from the SPE if the outstanding balance of the receivables falls to a level where the cost exceeds the benefits of servicing the transferred receivables. The Company evaluates its interests in each SPE for classification as a Variable Interest Entity (“VIE”). When an SPE meets the definition of a VIE and the Company determines that the Company is the primary beneficiary, the Company includes the SPE in its consolidated financial statements. The Company consolidates SPEs connected with both forward and reverse mortgage activities. See Note 14, Securitizations and Financings, for more information on Company SPEs, and Note 12, Indebtedness, for certain debt activity connected with SPEs. Securitizations and Asset-Backed Financing Arrangements The Company and its subsidiaries have been a transferor in connection with a number of securitizations and asset-backed financing arrangements. The Company has continuing involvement with the financial assets of the securitizations and the asset-backed financing arrangements. The Company has aggregated these transactions into two groups: (1) securitizations of residential mortgage loans accounted for as sales and (2) financings of advances on loans serviced for others accounted for as secured borrowings. Securitizations Treated as Sales The Company’s continuing involvement typically includes acting as servicer for the mortgage loans held by the trust and holding beneficial interests in the trust. The Company’s responsibilities as servicer include, among other things, collecting monthly payments, maintaining escrow accounts, providing periodic reports and managing insurance in exchange for a contractually specified servicing fee. The beneficial interests held consist of both subordinate and residual securities that were retained at the time of securitization. These securitizations generally do not result in consolidation of the VIE as the beneficial interests that are held in the unconsolidated securitization trusts have no value and no potential for significant cash flows in the future. In addition, at December 31, 2019, the Company had no other significant assets in its consolidated financial statements related to these trusts. The Company has no obligation to provide financial support to unconsolidated securitization trusts and has provided no such support. The creditors of the trusts can look only to the assets of the trusts themselves for satisfaction of the debt issued by the trusts and have no recourse against the assets of the Company. The general creditors of the Company have no claim on the assets of the trusts. The Company’s exposure to loss as a result of its continuing involvement with the trusts is limited to the carrying values, if any, of its investments in the residual and subordinate securities of the trusts, the MSRs that are related to the trusts and the advances to the trusts. The Company considers the probability of loss arising from its advances to be remote because of their position ahead of most of the other liabilities of the trusts. See Note 5, Advances and Other Receivables, Net, and Note 4, Mortgage Servicing Rights and Related Liabilities, for additional information regarding advances and MSRs. 95Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-K      Financings The Company transfers advances on loans serviced for others to SPEs in exchange for cash. The Company consolidates these SPEs because the Company is the primary beneficiary of the VIE. These VIEs issue debt supported by collections on the transferred advances. The Company made these transfers under the terms of its advance facility agreements. The Company classifies the transferred advances on its consolidated balance sheets as advances and classifies the related liabilities as advance facilities and other nonrecourse debt. The SPEs use collections of the pledged advances to repay principal and interest and to pay the expenses of the entity. Holders of the debt issued by these entities can look only to the assets of the entities themselves for satisfaction of the debt and have no recourse against the Company. Financings include the HMBS and private securitization trusts as previously discussed. Derivative Financial Instruments Derivative instruments are used as part of the overall strategy to manage exposure to market risks primarily associated with fluctuations in interest rates related to originations. The Company recognizes all derivatives on its consolidated balance sheets at fair value on a recurring basis. The Company treats all of its derivative instruments as economic hedges, therefore none of its derivative instruments are designated as accounting hedges. Derivative instruments utilized by the Company primarily include interest rate lock commitments (“IRLCs”), loan purchase commitments (“LPCs”), forward Mortgage Backed Securities (“MBS”) purchase commitments, Eurodollar futures, Treasury futures, interest rate swap agreements and interest rate caps. IRLCs represent an agreement to extend credit to a mortgage loan applicant, or an agreement to purchase a loan from a third-party originator, whereby the interest rate on the loan is set prior to funding. The fair values of mortgage loans held for sale, which are held in inventory awaiting sale into the secondary market, and interest rate lock commitments, are subject to changes in mortgage interest rates from the date of the commitment through the sale of the loan into the secondary market. As a result, the Company is exposed to interest rate risk during the period from the date of the lock commitment through (i) the lock commitment cancellation or expiration date; or (ii) the date of sale into the secondary mortgage market. IRLCs are considered freestanding derivatives and are recorded at fair value at inception. Loan commitments generally range between 30 days and 90 days, and the Company typically sells mortgage loans within 30 days of origination. Changes in fair value subsequent to inception are based on changes in the fair value of the underlying loan, and changes in the probability that the loan will fund within the terms of the commitment. Any changes in fair value are recorded in earnings as a component of net gain on mortgage loans held for sale on the consolidated statement of operations and consolidated statement of cash flows. The Company uses other derivative financial instruments, primarily forward sales commitments, to manage exposure to interest rate risk and changes in the fair value of IRLCs and mortgage loans held for sale. These commitments are recorded at fair value based on the dealer’s market. The forward sales commitments fix the forward sales price that will be realized in the secondary market and thereby reduce the interest rate and price risk to the Company. The Company’s expectation of the amount of its interest rate lock commitments that will ultimately close is a key factor in determining the notional amount of derivatives used in economically hedging the position. The Company may also enter into commitments to purchase MBS as part of its overall hedging strategy. The estimated fair values of forward MBS are based on the exchange prices. The changes in value on the forward sales commitments and forward sales of MBS are recorded as a charge or credit to net gain on mortgage loans held for sale on the consolidated statement of operations and consolidated statement of cash flows. The Company also purchases interest rate swaps, Eurodollar futures and Treasury futures to mitigate exposure to interest rate risk related to cash flows on securitized mortgage borrowings. Intangible Assets Intangible assets primarily consist of customer relationships and technology acquired through the acquisition of Nationstar and the acquisition of Assurant Mortgage Solutions (“AMS”). Those intangible assets are deemed to have finite useful lives and are amortized either on a straight-line basis over their estimated useful lives (trade name, technology and internally developed software), or on a basis more representative of the time pattern over which the benefit is derived (customer relationships). Intangible assets with finite useful lives are tested for impairment on an annual basis or whenever events or circumstances indicate that their carrying amount may not be recoverable. If the carrying value of the asset cannot be recovered from estimated future undiscounted cash flows, the fair value of the asset is calculated using the present value of net future cash flows. If the carrying amount of the asset exceeds its fair value, an impairment is recorded. 96 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-K  Goodwill Goodwill is initially recorded as the excess of the purchase price over the fair value of net assets acquired in a business combination and is subsequently evaluated for impairment at least annually or when events or circumstances make it more likely than not that an impairment may have occurred. Goodwill impairment testing is performed at the reporting unit level, equivalent to a business segment or one level below. The Company has determined that each of its operating segments (Servicing, Originations and Xome) represents a reporting unit, resulting in three total reporting units. The Company performs its annual goodwill impairment test as of October 1 and monitored for interim triggering events on an ongoing basis. Goodwill is reviewed for impairment utilizing either a qualitative assessment or a quantitative goodwill impairment test. If the Company chooses to perform a qualitative assessment and determines the fair value more likely than not exceeds the carrying value, no the quantitative goodwill impairment test, the Company compares the fair value of each reporting unit, which the Company primarily determines using an income approach based on the present value of discounted cash flows, to the respective carrying value, which includes goodwill.  If the fair value of the reporting unit exceeds its carrying value, the goodwill is not considered impaired.  If the carrying value is higher than the fair value, the difference would be recognized as an impairment loss. the Company performs reporting units where further evaluation is necessary. For Loans Subject to Repurchase Rights from Ginnie Mae For certain forward loans sold to GNMA, the Company as the issuer has the unilateral right to repurchase, without GNMA’s prior authorization, any individual loan in a GNMA securitization pool if that loan meets certain criteria, including being delinquent greater than 90 days. Once the Company has the unilateral right to repurchase a delinquent loan, the Company has effectively regained control over the loan, and under GAAP, must recognize the right to the loan in its consolidated balance sheets and establish a corresponding repurchase liability regardless of the Company’s intention to repurchase the loan. The Company recognizes the right to purchase these mortgage loans in other assets at their unpaid principal balances and records a corresponding liability in payables and other liabilities for mortgage loans eligible for repurchase in its consolidated balance sheets. Interest Income Interest income is recognized on loans held for sale for the period from loan funding to sale, which is typically within 30 days. Loans are placed on non-accrual status when any portion of the principal or interest is greater than 90 days past due. Loans return to accrual status when the principal and interest become current and it is probable that the amounts are fully collectible. For individual loans that have been modified, a period of six timely payments is required before the loan is returned to an accrual basis. Interest income also includes interest earned on custodial cash deposits associated with the mortgage loans serviced, and interest earned on reverse mortgage interests. Reverse mortgage interests accrue interest income in accordance with FHA guidelines. Share-Based Compensation Share-based compensation is measured at the grant date, based on the calculated fair value of the award, and is recognized as an expense over the requisite employee service period (generally the vesting period of the grant) on a straight-line basis in salaries, wages and benefits within the consolidated statements of operations. Advertising Costs Advertising costs are expensed as incurred and are included as part of general and administrative expenses. The Company incurred advertising costs of $33 and $17 for the year ended December 31, 2019 and five months ended December 31, 2018, respectively. The Predecessor incurred advertising costs of $33 and $57 for the seven months ended July 31, 2018 and the year ended December 31, 2017, respectively. Income Taxes The Company is subject to the income tax laws of the U.S., its states and municipalities. These tax laws are complex and subject to different interpretations by the taxpayer and the relevant governmental taxing authorities. Deferred income taxes are determined using the balance sheet method. Deferred taxes are recognized for the future tax consequences attributable to differences between the consolidated financial statement carrying amounts of existing assets and liabilities and their respective tax bases. Deferred tax assets and liabilities are measured using enacted tax rates that will apply to taxable income in the years in which those temporary differences are expected to be recovered or settled. The effect of a change in tax rates on deferred tax assets and liabilities is recognized as income or expense in the period that includes the enactment date. 97Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KThe Company regularly reviews the carrying amount of its deferred tax assets to determine if the establishment of a valuation allowance is necessary. If based on the available evidence, it is more likely than not that all or a portion of the Company’s deferred tax assets will not be realized in future periods, a deferred tax valuation allowance is established. Consideration is given to various positive and negative factors that could affect the realization of the deferred tax assets. In evaluating this available evidence, management considers, among other things, historical financial performance, expectation of future earnings, length of statutory carryforward periods, experience with operating tax loss and tax credit carryforwards which may expire unused, tax planning strategies and timing of reversals of temporary differences. The Company’s evaluation is based on current tax laws as well as management’s expectations of future performance. The Company initially recognizes tax positions in the consolidated financial statements when it is more likely than not that the position will be sustained upon examination by the tax authorities. Such tax positions are initially and subsequently measured as the largest amount of tax benefit that is greater than 50% likely of being realized upon ultimate settlement with the tax authority assuming full knowledge of the position and all relevant facts. In establishing a provision for income tax expense, the Company makes judgments and interpretations about the application of these inherently complex tax laws within the framework of existing GAAP. The Company recognizes interest and penalties related to uncertain tax positions as a component of provision for income taxes. Earnings Per Share The Company computes earnings per share using the two-class method, which is an earnings allocation formula that determines earnings per share for common stock and any participating securities according to dividends declared (whether paid or unpaid) and participation rights in undistributed earnings. The Series A Preferred Stock is considered participating securities because it has dividend rights determined on an as-converted basis in the event of Company’s declaration of a dividend or distribution for common shares. Basic net income per common share is computed by dividing net income available to common stockholders by the weighted average number of common shares outstanding for the period. Diluted net income per common share is computed by dividing net income available to common stockholders by the sum of the weighted average number of common shares outstanding and any dilutive securities for the period. 3. Acquisitions Acquisition of Pacific Union Financial, LLC On February 1, 2019, the Company completed the acquisition of all the limited liability units of Pacific Union Financial, LLC (“Pacific Union”), a California limited liability company. Pacific Union was a privately held company that was engaged in the origination, as well as servicing of residential mortgage loans, and operated throughout the United States. The acquisition allows the Company to expand its servicing portfolio and increase its mortgage lending volume and capabilities. The acquisition has been accounted for in accordance with ASC 805, Business Combinations, using the acquisition method of accounting. Under the acquisition method of accounting, the Company allocated the purchase price of the acquisition to identifiable assets acquired and liabilities assumed based on their estimated fair values as of the acquisition date. The determination of fair value estimates requires management to make certain estimates about discount rates, future expected cash flows, market conditions, and other future events that are highly subjective in nature and may require adjustments. The final purchase price was $116, paid in cash. Based on the allocation of fair value, goodwill of $40 was recorded, which represents the excess of the purchase price over the estimated fair value of tangible and intangible assets acquired, net of the liabilities assumed. The goodwill is primarily attributable to the assembled workforce and synergies with the Company’s current operations. $28 and $12 of the goodwill is assigned to the Originations and Servicing segments, respectively, based on expected cash flows, and is expected to be deductible for tax purposes. 98 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KFinal Estimated Fair Value of Net Assets Acquired: Cash and cash equivalents Restricted cash Mortgage servicing rights Advances and other receivables Mortgage loans held for sale Mortgage loans held for investment Property and equipment Other assets Fair value of assets acquired Notes payable(1) Advance facilities Warehouse facilities Payables and other liabilities Other nonrecourse debt Fair value of liabilities assumed Total fair value of net tangible assets acquired Intangible assets: Customer relationships(2) Goodwill Final purchase price $ $ 37 2 271 84 536 1 8 483 1,422 294 13 393 530 129 1,359 63 13 40 116 (1) Notes payable was subsequently paid off in February 2019 after the consummation of the acquisition. (2) The estimated fair values for customer relationships were measured using the excess earnings method and were determined to have a remaining useful life of 10 years. The Company incurred total acquisition costs of $4 during the year ended December 31, 2019, of which $2 are included in salaries, wages and benefits expense and $2 in general and administrative expense in the Company’s consolidated statements of operations. The acquisition costs were primarily related to legal, accounting and consulting services. For the year ended December 31, 2019, the operations contributed by this acquisition generated total revenues of $280 and income before income tax of $140, respectively, which are reported in the Company’s consolidated statements of operations. The following unaudited pro forma financial information presents the combined results of operations for the year ended December 31, 2019, as if the acquisition had occurred on January 1, 2019. Pro forma total revenues Pro forma net income Year Ended December 31, 2019 (unaudited) $ $ 2,026 273 Acquisition of Nationstar Mortgage Holdings Inc. Upon the Merger with Nationstar on July 31, 2018, each share of Nationstar’s common stock issued and outstanding immediately prior to the Effective Time was converted into the right to receive, at the election of the holder of such share, (i) $18.00 per share in cash, without interest, or (ii) 12.7793 shares (prior to the 1-for-12 reverse stock split) of validly issued, fully paid and nonassessable shares of WMIH common stock (the “Merger Consideration”). The Merger Consideration was subject to automatic proration and adjustment pursuant to the Merger Agreement to ensure that the total amount of cash paid (excluding cash paid in lieu of fractional shares) equaled approximately $1,226.  99Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KPursuant to the Merger Agreement, immediately prior to the Effective Time, subject to certain exceptions, (i) each then-outstanding share of Nationstar restricted stock automatically vested in full and was converted into the right to receive the Merger Consideration, as elected by the holder, and (ii) each then-outstanding Nationstar restricted stock unit, whether vested or unvested, was automatically vested in full, assumed by WMIH and converted into a WMIH restricted stock unit entitling the holder thereof to receive upon settlement the Merger Consideration, as elected by the holder. Upon closing the Merger, all outstanding WMIH Series B Preferred Stock and all outstanding warrants to purchase shares of WMIH common stock were converted into WMIH common stock.  Total purchase price was approximately $1,777, consisting of cash paid of $1,226 and transferred stock valued at $551. The purchase price was funded from available cash on hand and borrowings under senior unsecured notes (see discussion below). Prior to the acquisition, Nationstar was a publicly held company that earned fees through the delivery of servicing, origination and transaction-based services related primarily to single-family residences throughout the United States. This acquisition marks the Company’s initial entry into the mortgage servicing industry that Nationstar operates in and is consistent with the Company’s business strategy. On July 13, 2018, Merger Sub closed the offering of $950 aggregate principal amount of 8.125% Notes due 2023 (the “2023 Notes”) and $750 aggregate principal amount of 9.125% Notes due 2026 (the “2026 Notes” and, together with the 2023 Notes, the “New Notes”). The proceeds from the New Notes were used, together with the proceeds from the issuance of the Company’s common stock and the Company’s cash and restricted cash on hand, to consummate the Company’s acquisition of Nationstar and the refinancing of certain Nationstar’s existing debt, and to pay related fees and expenses. At the consummation of the acquisition, Merger Sub merged with and into Nationstar, with Nationstar continuing as a wholly owned subsidiary of the Company. After the Merger, Nationstar assumed all of Merger Sub’s obligations under the New Notes. The acquisition has been accounted for in accordance with ASC 805, Business Combinations, using the acquisition method of accounting. Under the acquisition method of accounting, the Company allocated the purchase price of the acquisition to identifiable assets acquired and liabilities assumed based on their estimated fair values as of the acquisition date. The Company recorded final goodwill of $65, which represents the excess of the purchase price over the estimated fair value of tangible and intangible assets acquired, net of the liabilities assumed. The goodwill is primarily attributable to the assembled workforce and synergies from the future growth and strategic advantages in the mortgage industry. The entire goodwill is assigned to the Servicing segment and will not be deductible for tax purposes. The table below presents the calculation of aggregate purchase price: Purchase Price Converted WMIH common shares in millions (prior to the 1-for-12 reverse stock split) Price per share, based on price of $1.398 for WMIH stock on July 31, 2018 Purchase price from common stock issued Purchase price from cash payment Total purchase price $ $ 394 1.398 551 1,226 1,777 The allocation of the fair value of the acquired business was based on final valuations of the estimated net fair value of the assets acquired. The determination of fair value estimates required management to make certain estimates about discount rates, future expected cash flows, market conditions, and other future events that are highly subjective in nature and may require adjustments. The Company’s estimates were subject to change as the Company obtained additional information and finalized its review of estimates during the measurement period (up to one year from the acquisition date). The Company recorded any adjustments to the preliminary fair value estimates in the reporting period in which the adjustments were determined. 100 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KThe final allocation of the purchase price to the acquired assets and liabilities is as follows: Final Estimated Fair Value of Net Assets Acquired Cash and cash equivalents Restricted cash Mortgage servicing rights Advances and other receivables Reverse mortgage interests Mortgage loans held for sale Mortgage loans held for investment Property and equipment Other assets Fair value of assets acquired Unsecured senior notes Advance facilities Warehouse facilities Payables and accrued liabilities MSR related liabilities—nonrecourse Mortgage servicing liabilities Other nonrecourse debt Fair value of liabilities assumed Total fair value of net tangible assets acquired Intangible assets(1) Goodwill Purchase price (1) The following intangible assets were acquired in the Nationstar acquisition: Customer relationships (i) Tradename (ii) Technology (ii) Internally developed software(iii) Total Useful Life (Years) 6 5 3-5 2 $ $ $ $ 166 430 3,422 1,262 9,189 1,514 125 96 610 16,814 1,830 551 2,701 1,352 1,065 123 7,583 15,205 1,609 103 65 1,777 Fair Value 61 8 11 23 103 (i) The estimated fair values for customer relationships were measured using the excess earnings method. (ii) The estimated fair values for tradename and technology were measured using the relief-from-royalty method. This method assumes the tradename and technology have value to the extent the owner is relieved of the obligation to pay royalties for the benefits received from these assets. (iii) The estimated fair values for internally developed software were measured using the replacement cost method. The preliminary allocation of fair value as of December 31, 2018 resulted in goodwill of $10. During the first quarter of 2019, the Company obtained additional information in finalizing its review regarding a market participant view of the cost to service assumption related to the valuation of reverse mortgage assets and liabilities. This additional information was used in finalizing the Company’s review of the fair value of the reverse mortgage assets and liabilities and resulted in a reduction of $24 in reverse mortgage interests, a reduction of $6 in reverse mortgage servicing rights and an increase of $37 in mortgage servicing liabilities. In addition, a reduction of $12 in payables and other liabilities was recorded for the tax impact related to the revised valuation, for a total adjustment to goodwill of $55. During the second quarter of 2019, the Company finalized its allocation of purchase price which did not result in any significant additional measurement period adjustments. Based on the adjustments recorded during the period, there was recorded total goodwill of $65 as of December 31, 2019 after taking into account these measurement period adjustments. 101Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KWMIH incurred total acquisition costs of $92 prior to the consummation of the Merger. No significant additional acquisition costs were recorded during the remainder of fiscal 2018. The acquisition costs were primarily related to legal, accounting and consulting services and were expensed as incurred through July 31, 2018. Included in the total acquisition costs was a transaction fee of $25 to KKR Capital Markets LLC (“KCM”), an affiliate of KKR Wand Investors Corporation, which is WMIH’s largest stockholder, for acting as a non-exclusive financial advisor to WMIH with respect to the Merger and an arrangement fee of $7 to KCM for acting as a placement agent with respect to a bridge financing facility in connection with the Merger that was not executed. In addition, WMIH incurred $38 of costs related to borrowings under the Notes, which were capitalized in debt costs. WMIH also paid KCM a deferred fee of $8, which initially reduced the carrying value of the Series B Preferred Stock. This fee was payable in connection with the conversion of Series B Preferred Stock to WMIH’s common stock upon consummation of the Merger. Included in the Predecessor’s consolidated statements of operations were $27 of acquisition costs incurred by Nationstar for the seven months ended July 31, 2018. The acquisition costs were primarily related to legal, accounting and consulting services. Included in the Successor’s consolidated statements of operations were $10 of acquisition costs related to the compensation arrangements incurred by the Company related to the merger for the five months ended December 31, 2018. The following unaudited pro forma financial information presents the combined results of operations for the year ended December 31, 2018 as if the transaction had occurred on January 1, 2018: Pro forma total revenues Pro forma net income Year Ended December 31, 2018 (unaudited) $ $ 1,790 16 The unaudited pro forma financial information above does not include the pro forma effects of the Company’s acquisition of Assurant Mortgage Solutions as presented below. The above unaudited pro forma financial information is presented for illustrative purposes only and is not indicative of the results of operations that would have actually occurred had the Merger occurred on January 1, 2018. In addition, the unaudited pro forma financial information is not indicative of, nor does it purport to project, the future operating results of the Company. Further, the unaudited financial information excludes acquisition and integration costs and does not give effect to any estimated and potential cost savings or other operating efficiencies, if any, that might result from the acquisition. Acquisition of Assurant Mortgage Solutions (“AMS”) On August 1, 2018, Xome Holdings LLC, a wholly-owned subsidiary of the Company, acquired AMS for $38 in cash with additional contingent consideration dependent on the achievement of certain future performance targets, which was estimated at $15 as of December 31, 2018 for a total estimated purchase price of $53. The acquisition expands Xome’s product footprint and grows its third-party client portfolio across its valuation, title and field services businesses. The Company finalized its purchase price allocation and recorded intangible assets of $24 and goodwill of $13 in 2018. The Company does not expect the entire goodwill balance to be deductible for tax purposes. Under ASC 805, Business Combinations, the contingent consideration was remeasured to fair value on a quarterly basis. As of September 30, 2019, the contingent consideration was remeasured and determined to have zero fair value. The change in the fair value of $15 was included in other income (expenses), net within the consolidated statements of operations for the year ended December 31, 2019. 102 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-K4. Mortgage Servicing Rights and Related Liabilities The following table sets forth the carrying value of the Company’s mortgage servicing rights (“MSRs”) and the related liabilities: MSRs and Related Liabilities Forward MSRs - fair value Reverse MSRs - amortized cost Mortgage servicing rights Mortgage servicing liabilities - amortized cost Excess spread financing - fair value Mortgage servicing rights financing - fair value MSR related liabilities - nonrecourse at fair value Successor December 31, 2019 $ 3,496 December 31, 2018 3,665 $ $ $ $ $ 6 3,502 61 1,311 37 1,348 $ $ $ $ 11 3,676 71 1,184 32 1,216 Mortgage Servicing Rights The Company owns and records at fair value the rights to service traditional residential mortgage (“forward”) loans for others either as a result of purchase transactions or from the retained servicing associated with the sales and securitizations of loans originated. MSRs are comprised of servicing rights of both agency and non-agency loans. The following table sets forth the activities of forward MSRs: Forward MSRs - Fair Value Fair value - beginning of period Additions: Servicing retained from mortgage loans sold Purchases of servicing rights(1) Dispositions: Sales of servicing assets(2) Changes in fair value: Successor Predecessor Year Ended December 31, 2019 $ 3,665 Five Months Ended December 31, 2018 3,413 $ Seven Months Ended July 31, 2018 $ 2,937 434 858 (408) 120 479 (111) 162 144 4 330 (164) 3,413 Changes in valuation inputs or assumptions used in the valuation model Other changes in fair value Fair value - end of period (589) (464) 3,496 $ (123) (113) 3,665 $ $ (1) Purchases of servicing rights during the year ended December 31, 2019 include $271 of mortgage servicing rights that were acquired from Pacific Union. See Note 3, Acquisitions, for further discussion. In addition, on January 3, 2019, the Company entered into a subservicing contract for $24 billion unpaid principal balance in mortgages. The related servicing rights were subsequently purchased on May 1, 2019, resulting in additional $253 servicing rights during the second quarter of 2019. (2) Amount for the seven months ended July 31, 2018 is related to the sale of MSRs collateralized by nonperforming loans, which have a negative MSR value. From time to time, the Company sells its ownership interest in certain MSRs and is retained as the subservicer for the sold assets. The Company has evaluated the sale accounting requirements related to these transactions, including the Company’s continued involvement as the subservicer, and concluded that these transactions qualify for sale accounting treatment. During the year ended December 31, 2019 and five months ended December 31, 2018, the Company sold $35,152 and $10,746 in unpaid principal balance (“UPB”) of forward MSRs, of which $20,560 and none was retained by the Company as subservicer, respectively. During the seven months ended July 31, 2018, the Predecessor sold $1,203 in UPB of forward MSRs, of which $1 was retained by the Predecessor as subservicer. 103Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KMSRs measured at fair value are segregated between credit sensitive and interest sensitive pools. Credit sensitive pools are primarily impacted by borrower performance under specified repayment terms, which most directly impacts involuntary prepayments and delinquency rates. Interest sensitive pools are primarily impacted by changes in forecasted interest rates, which in turn impact voluntary prepayment speeds. The Company assesses whether acquired portfolios are more credit sensitive or interest sensitive in nature on the date of acquisition. Numerous factors are considered in making this assessment, including loan-to-value ratios, FICO scores, percentage of portfolio previously modified, portfolio seasoning and similar criteria. The determination between credit sensitive and interest sensitive for a pool is made at the date of acquisition, and no subsequent changes are made. Credit sensitive portfolios generally consist of higher delinquency, single-family non-conforming residential forward mortgage loans serviced for agency and non-agency investors. Due to the Company’s focus on recapture and modifications, significant amounts of the credit sensitive portfolio have been re-underwritten and, therefore, behave more like the interest sensitive portfolio. Interest sensitive portfolios generally consist of lower delinquency, single-family conforming residential forward mortgage loans for agency investors. The following table provides a breakdown of credit sensitive and interest sensitive UPB for the Company’s forward MSRs: Forward MSRs - Sensitivity Pools Credit sensitive Interest sensitive Total Successor December 31, 2019 December 31, 2018 UPB Fair Value UPB Fair Value $ $ 147,895 148,887 296,782 $ $ 1,613 1,883 3,496 $ $ 135,752 159,729 295,481 $ $ 1,495 2,170 3,665 The Company used the following key weighted-average inputs and assumptions in estimating the fair value of forward MSRs: Total MSR Portfolio Discount rate Prepayment speeds Average life Credit Sensitive Discount rate Prepayment speeds Average life Interest Sensitive Discount rate Prepayment speeds Average life Successor December 31, 2019 December 31, 2018 9.7% 13.1% 5.8 years 10.4% 12.7% 6.0 years 9.1% 13.5% 5.7 years 10.2% 10.8% 6.7 years 11.3% 11.8% 6.4 years 9.3% 10.0% 7.0 years 104 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KThe following table shows the hypothetical effect on the fair value of the Company’s forward MSRs when applying certain unfavorable variations of key assumptions to these assets for the dates indicated: Forward MSRs - Hypothetical Sensitivities December 31, 2019 Mortgage servicing rights December 31, 2018 Mortgage servicing rights $ $ Successor Discount Rate Total Prepayment Speeds 100 bps Adverse Change 200 bps Adverse Change 10% Adverse Change 20% Adverse Change (127) $ (245) $ (165) $ (317) (137) $ (265) $ (129) $ (250) These hypothetical sensitivities should be evaluated with care. The effect on fair value of a 10% adverse change in assumptions generally cannot be determined because the relationship of the change in assumptions to the fair value may not be linear. Additionally, the impact of a variation in a particular assumption on the fair value is calculated while holding other assumptions constant. In reality, changes in one factor may lead to changes in other factors, which could impact the above hypothetical effects. Reverse Mortgage Servicing Rights and Liabilities - Amortized Cost The Company services certain HECM reverse mortgage loans with an unpaid principal balance of $22,725 and $28,415 as of December 31, 2019 and 2018, respectively. The carrying value of reverse mortgage servicing liabilities (“MSL”) was $61 and $71 as of December 31, 2019 and 2018, respectively. For the year ended December 31, 2019 and five months ended December 31, 2018, the Company accreted $47 and $15 of the MSL, respectively. In addition, the Company recorded an MSL adjustment of $37 during the year ended December 31, 2019. The MSL adjustment recorded by the Company relates to the fair value adjustments for MSL assumed from the Merger resulting from the revised cost to service assumption used in the valuation of MSL during the measurement period. See Note 3, Acquisitions, for further information. For the seven months ended July 31, 2018, the Predecessor accreted $11 of the MSL and recorded impairment of $56 in general and administrative expenses. Accretion recorded by the Predecessor relates to previous portfolio acquisitions. The carrying value of reverse MSR was $6 and $11 as of December 31, 2019 and 2018, respectively. For the year ended December 31, 2019 and five months ended December 31, 2018, the Company recorded $1 and $4 of amortization, respectively. In addition, for the year ended December 31, 2019 the Company recorded other MSR net adjustments of $4. The MSR net adjustments recorded by the Company primarily relates to fair value adjustments for MSR assumed from the Merger resulting from the revised cost to service assumption used in the valuation of MSR during the measurement period. See Note 3, Acquisitions, for further information. For the seven months ended July 31, 2018, the Predecessor recorded an impairment of $4. The fair value of the MSL was $28 and $53 as of December 31, 2019 and 2018, respectively. The fair value of the reverse MSR was $6 and $11 as of December 31, 2019 and 2018, respectively. Management evaluates reverse MSRs and MSLs each reporting period for impairment. Based on management’s assessment at December 31, 2019 and 2018, no impairment or increased obligation was needed. Excess Spread Financing - Fair Value In order to finance the acquisition of certain MSRs on various Portfolios, the Company has entered into sale and assignment agreements with third parties and sold to these entities the right to receive a specified percentage of the excess cash flow generated from the portfolios in excess of a fixed base servicing fee per loan. The Company retains all the base servicing fee, ancillary income and interest float earnings on principal along with interest payments and escrow, and also incurs costs to service the specified pool. The Company is the legal owner and the servicer of the portfolios and provides all servicing and advancing functions. In connection with the above transactions, the Company entered into refinanced loan obligations with third parties that require the Company to transfer the new loan or a replacement loan of similar economic characteristics into the respective portfolio if the Company refinances any loan in the portfolio. The new or replacement loan will be governed by the same terms set forth in the sale and assignment agreement described above. 105Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KThe Company used the following weighted-average assumptions in the Company’s valuation of excess spread financing: Excess Spread Financing Assumptions Discount rate Prepayment speeds Recapture rate Average life Successor December 31, 2019 December 31, 2018 11.6% 12.6% 20.1% 5.8 years 10.4% 11.0% 18.6% 6.5 years The following table shows the hypothetical effect on the Company’s excess spread financing fair value when applying certain unfavorable variations of key assumptions to these liabilities for the dates indicated: Excess Spread Financing - Hypothetical Sensitivities December 31, 2019 Excess spread financing December 31, 2018 Excess spread financing $ $ Successor Discount Rate Prepayment Speeds 100 bps Adverse Change 200 bps Adverse Change 10% Adverse Change 20% Adverse Change 46 $ 95 $ 46 $ 47 $ 99 $ 38 $ 96 81 These hypothetical sensitivities should be evaluated with care. The effect on fair value of a 10% variation in assumptions generally cannot be determined because the relationship of the change in assumptions to the fair value may not be linear. Additionally, the impact of a variation in a particular assumption on the fair value is calculated while holding other assumptions constant. In reality, changes in one factor may lead to changes in other factors, which could impact the above hypothetical effects. Also, a positive change in the above assumptions would not necessarily correlate with the corresponding decrease in the net carrying amount of the excess spread financing. Mortgage Servicing Rights Financing - Fair Value From December 2013 through June 2014, the Predecessor entered into agreements to sell a contractually specified base servicing fee component of certain MSRs and servicing advances under specified terms to a joint venture capitalized by third-party investors. The purpose of this transaction was to facilitate the financing of advances for private label mortgages. The Company continues to be the named servicer and, for accounting purposes, ownership of the mortgage servicing rights continues to reside with the Company. Accordingly, the Company records the MSR and an MSR financing liability associated with this transaction in its consolidated balance sheets. The MSR financing liability reflects the incremental costs of this transaction relative to the market participant assumptions contained in the MSR valuation. The following table sets forth the weighted average assumptions used in the valuation of the mortgage servicing rights financing liability: Mortgage Servicing Rights Financing Assumptions Advance financing rates Annual advance recovery rates Successor December 31, 2019 December 31, 2018 3.5% 18.8% 4.2% 19.0% 106 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KThe following table sets forth the items comprising total revenues for the Servicing segment: Successor Predecessor Total Revenues - Servicing Contractually specified servicing fees(1) Other service-related income(1)(2) Incentive and modification income(1) Late fees(1) Reverse servicing fees Mark-to-market adjustments(3) Counterparty revenue share(4) Amortization, net of accretion(5) Total revenues - Servicing Year Ended December 31, 2019 $ 1,194 Five Months Ended December 31, 2018 421 $ 182 40 110 31 (505) (284) (236) 532 $ 44 17 34 16 (164) (68) (64) 236 $ Seven Months Ended July 31, 2018 $ $ 574 66 37 53 37 196 (111) (112) 740 Year Ended December 31, 2017 1,003 $ 168 80 89 58 (160) (230) (242) 766 $ (1) Amounts include subservicing related revenues. (2) Amount for the year ended December 31, 2019 includes a gain of $21 from the execution of a clean-up call option on a reverse mortgage loan trust, as the Company was master servicer and holder of clean-up call rights. (3) Mark-to-market (“MTM”) adjustments include fair value adjustments on MSR, excess spread financing and MSR financing liabilities. The amount of MSR MTM includes the impact of negative modeled cash flows which have been transferred to reserves on advances and other receivables. The negative modeled cash flows relate to advances and other receivables associated with inactive and liquidated loans that are no longer part of the MSR portfolio. The impact of negative modeled cash flows was $62 and $25 for the year ended December 31, 2019 and five months ended December 31, 2018, respectively. The impact of negative modeled cash flows for the Predecessor was $38 for the seven months ended July 31, 2018 and $72 for the year ended December 31, 2017, respectively. (4) Counterparty revenue share represents the excess servicing fee that the Company pays to the counterparties under the excess spread financing arrangements and the payments made associated with MSR financing arrangements. (5) Amortization for the Company is net of excess spread accretion of $243 and $53 and MSL accretion of $47 and $15 for the year ended December 31, 2019 and the five months ended December 31, 2018, respectively. Amortization for the Predecessor is net of excess spread accretion of $78 for the seven months ended July 31, 2018 and $161 for the year ended December 31, 2017, respectively. The Predecessor recorded MSL accretion within reverse servicing fees, whereas the Successor has elected to record MSL accretion within Amortization, net of accretion. 5. Advances and Other Receivables, Net Advances and other receivables, net consists of the following: Servicing advances, net of $131 and $205 discount, respectively Receivables from agencies, investors and prior servicers, net of $21 and $48 discount, respectively Reserves Total advances and other receivables, net $ Successor December 31, 2019 $ 970 December 31, 2018 1,000 $ 193 (175) 988 $ 241 (47) 1,194 The Company, as loan servicer, is contractually responsible to advance funds on behalf of the borrower and investor primarily for loan principal and interest, property taxes, hazard insurance, and foreclosure costs. Advances are primarily recovered through reimbursement from the investor, proceeds from sale of loan collateral, or mortgage insurance claims. Reserves for advances and other receivables on loans transferred out of the MSR portfolio are established within advances and other receivables. 107Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KThe following table sets forth the activities of the servicing reserves for advances and other receivables: Successor Reserves for Advances and Other Receivables Balance - beginning of period Provision and other additions(1) Write-offs Balance - end of period Year Ended December 31, 2019 $ 47 Five Months Ended December 31, 2018 $ 160 (32) 175 $ $ Predecessor Seven Months Ended July 31, 2018 — $ 47 — 47 $ 284 69 (56) 297 (1) The Company recorded a provision of $62 and $25, and the Predecessor recorded a provision of $38 through the MTM adjustments in revenues - service related, net in the consolidated statements of operations for the year ended December 31, 2019, five months ended December 31, 2018 and seven months ended July 31, 2018, respectively, for inactive and liquidated loans that are no longer part of the MSR portfolio. Other additions represent reclassifications of required reserves provisioned within other balance sheet accounts as associated serviced loans become inactive or liquidate. Purchase Discount for Advances and Other Receivables In connection with the acquisition of Pacific Union in February 2019, the Company recorded the acquired advances and other receivables at estimated fair value as of the acquisition date, which resulted in a purchase discount of $19. Refer to Note 3, Acquisitions, for discussion of the Pacific Union acquisition. In 2018, the Company recorded the acquired advances and other receivables in connection with the Merger at estimated fair value as of the acquisition date, which resulted in purchase discount of $302. As of December 31, 2019, a total of $169 purchase discount has been utilized, with $152 purchase discount remaining. The following table sets forth the activities of the purchase discount for advances and other receivables: Successor Year Ended December 31, 2019 Five Months Ended December 31, 2018 Servicing Advances $ 205 Receivables from Agencies, Investors and Prior Servicers $ 48 Servicing Advances 246 $ Receivables from Agencies, Investors and Prior Servicers 56 $ 19 (93) 131 $ — (27) 21 $ — (41) 205 $ — (8) 48 Purchase Discounts Balance - beginning of period Addition from acquisition Utilization of purchase discounts Balance - end of period $ 6. Reverse Mortgage Interests, Net Reverse mortgage interests, net consists of the following: Participating interests in HECM mortgage-backed securities, including $10 and $58 purchase premium, respectively Other interests securitized, net of $56 and $100 purchase discount, respectively Unsecuritized interests, net of $68 and $122 purchase discount, respectively Reserves Total reverse mortgage interests, net Successor December 31, 2019 December 31, 2018 $ $ 4,292 938 1,052 (3) 6,279 $ $ 5,664 1,064 1,219 (13) 7,934 108 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KParticipating Interests in HMBS Participating interests in HMBS consist of the Company’s reverse mortgage interests in HECM loans which have been transferred to GNMA and subsequently securitized through the issuance of HMBS. The Company does not own these loans, but due to HMBS program buyout requirements, such interests are consolidated in the Company’s consolidated balance sheets. The Company does not originate reverse mortgages, but during the year ended December 31, 2019 and five months ended December 31, 2018, a total of $265 and $107 in UPB associated with new draws on existing loans were transferred to GNMA and securitized by the Company, respectively. During the seven months ended July 31, 2018 a total of $198 in UPB was transferred to GNMA and securitized by the Predecessor. In March 2019, the Company entered into an agreement with Fannie Mae for the transfer of reverse mortgage loans. As a result, $61 was transferred from Fannie Mae and securitized into GNMA HMBS during the year ended December 31, 2019. Other Interests Securitized Other interests securitized consist of reverse mortgage interests that no longer meet HMBS program eligibility criteria primarily because they have reached 98% of their MCA, which is established at origination and in accordance with HMBS program guidelines, requiring a repurchase of loans from the respective HMBS trust. These reverse mortgage interests have subsequently been transferred to private securitization trusts and are accounted for as a secured borrowing. During the year ended December 31, 2019, the Company securitized a total of $751 UPB through Trust 2019-1 and Trust 2019-2 and a total of $476 UPB from Trust 2017-2 and Trust 2018-1 was called and the related debt was extinguished. The Company sold $20 UPB of Trust 2018-3 retained bonds during the year ended December 31, 2019. During the five months ended December 31, 2018, the Company securitized a total of $364 UPB through Trust 2018-3 and a total of $188 UPB from Trust 2017-1 was called and the related debt was extinguished. During the seven months ended July 31, 2018, the Predecessor securitized a total of $760 UPB through Trust 2018-1 and Trust 2018-2 and a total of $284 UPB from Trust 2016-2 and Trust 2016-3 was called and the related debt was extinguished. Refer to Other Nonrecourse Debt in Note 12, Indebtedness, for additional information. Unsecuritized Interests Unsecuritized interests in reverse mortgages consists of the following: Repurchased HECM loans (exceed 98% MCA) HECM related receivables(1) Funded borrower draws not yet securitized REO-related receivables Purchase discount Total unsecuritized interests Successor December 31, 2019 $ 789 December 31, 2018 949 $ 250 67 14 (68) 1,052 $ 300 76 16 (122) 1,219 $ (1) HECM related receivables consist primarily of receivables from FNMA for corporate advances and service fees and claims receivables from the U.S. Department of Housing and Urban Development on reverse mortgage interests. Unsecuritized interests include repurchased HECM loans for which the Company is required to repurchase from the HMBS pool when the outstanding principal balance of the HECM loan is equal to or greater than 98% of the MCA established at origination in accordance with HMBS program guidelines. These unsecuritized interests are primarily financed through available warehouse lines. The Company repurchased a total of $2,333 and $1,429 of HECM loans out of GNMA HMBS securitizations during the year ended December 31, 2019 and five months ended December 31, 2018, respectively, of which $616 and $328 were subsequently assigned to a third party in accordance with applicable servicing agreements, respectively. The Predecessor repurchased a total of $2,439 of HECM loans out of GNMA HMBS securitizations during the seven months ended July 31, 2018, of which, $512 was subsequently assigned to a third party in accordance with applicable servicing agreements. To the extent a loan is not subject to applicable servicing agreements and assigned to a third party, the loan is either subject to assignment to HUD, per contractual obligations with GNMA, liquidated via a payoff from the borrower or liquidated via a foreclosure according to the terms of the underlying mortgage. The Company assigned a total of $1,819 and $1,493 of HECM loans to HUD during the year ended December 31, 2019 and five months ended December 31, 2018, respectively. The Predecessor assigned a total of $1,712 of HECM loans to HUD during the seven months ended July 31, 2018. 109Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KReserves for Reverse Mortgage Interests The Company records reserves related to reverse mortgage interests based on potential unrecoverable costs and loss exposures expected to be realized. Recoverability is determined based on the Company’s ability to meet HUD servicing guidelines and is assessed with respect to both financial and operational exposures. The following table set forth the activities of the servicing reserves for reverse mortgage interests: Successor Reserves for reverse mortgage interests Balance - beginning of period Provisions (release), net Write-offs Balance - end of period Year Ended December 31, 2019 $ 13 (3) (7) 3 $ Five Months Ended December 31, 2018 $ — $ 13 $ — 13 $ Predecessor Seven Months Ended July 31, 2018 115 32 (18) 129 Purchase Discount for Reverse Mortgage Interests In connection with the Merger, the Company recorded the acquired reverse mortgage interests at estimated fair value as of the acquisition date, which resulted in a purchase premium of $42 for Participating Interests in HMBS, and a purchase discount of $298 for Other Interest Securitized and Unsecuritized Interests due to the higher exposure to financial and operational losses of servicing the loans through foreclosure and collateral liquidation. The premium and discount are amortized and accreted, respectively, based on the effective yield method, whereby the Company updates it prepayment assumptions for actual prepayments on a quarterly basis. The following table sets forth the activities of the purchase premiums and discounts for reverse mortgage interests: Purchase premiums and discounts for reverse mortgage interests Balance - beginning of period Adjustments(2) Utilization of purchase discounts(3) (Amortization)/Accretion Transfers(4) Balance - end of period Purchase premiums and discounts for reverse mortgage interests Balance - beginning of period Utilization of purchase discounts(3) Accretion/(Amortization) Successor Year Ended December 31, 2019 $ Net Premium for Participating Interests in HMBS(1) $ 58 (16) — (49) 17 $ 10 $ Net Discount for Other Interest Securitized(1) Net Discount for Unsecuritized Interests(1) (100) $ (2) 33 23 (10) (56) $ (122) (6) 63 4 (7) (68) Successor Five Months Ended December 31, 2018 Net Premium for Participating Interests in HMBS(1) 58 $ Net Discount for Other Interest Securitized(1) Net Discount for Unsecuritized Interests(1) $ $ (117) $ — 17 (100) $ (173) 43 8 (122) — — 58 Balance - end of period $ (1) Net position as certain items are in a premium/(discount) position, based on the characteristics of underlying tranches of loans. (2) Adjustments to premium/(discount) due to revised cost to service assumption utilized in the valuation of reverse mortgage assets and liabilities acquired from the Merger. See Note 3, Acquisitions, for additional information. (3) Utilization of purchase discounts to mitigate loss on liquidated loans, for which the remaining receivable was written-off. (4) Transfer of premium/(discount) based on the transfer of associated loans between categories consistent with the underlying loan characteristics. 110 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KIn connection with previous reverse mortgage portfolio acquisitions, the Predecessor recorded a purchase discount within Unsecuritized Interests. The following table sets forth the activities of the purchase discounts for reverse mortgage interests: Purchase discounts for reverse mortgage interests Balance - beginning of period Additions Accretion Balance - end of period Predecessor Seven Months Ended July 31, 2018 $ $ (89) (7) 14 (82) Reverse Mortgage Interest Income The Company accrues interest income for its participating interest in reverse mortgages based on the stated rates underlying HECM loans and FHA guidelines. Total interest earned on the Company’s reverse mortgage interests was $307 and $206 for the year ended December 31, 2019 and five months ended December 31, 2018, respectively. Total interest earned on the Predecessor’s reverse mortgage interests was $274 and $490 for the seven months ended July 31, 2018 and year ended December 31, 2017, respectively. 7. Mortgage Loans Held for Sale and Investment Mortgage Loans Held for Sale The Company maintains a strategy of originating and purchasing residential mortgage loan products primarily for the purpose of selling to GSEs or other third-party investors in the secondary market on a servicing-retained basis. The Company purchases closed loans through its correspondent channel and assists customers currently in the Company’s servicing portfolio with refinancing of loans or new home purchases through its Direct to Consumer channel. Generally, all newly originated mortgage loans held for sale are securitized and transferred to GSEs or delivered to third-party purchasers shortly after origination on a servicing-retained basis. Mortgage loans held for sale are recorded at fair value as set forth below: Mortgage loans held for sale - UPB Mark-to-market adjustment(1) Total mortgage loans held for sale Successor December 31, 2019 $ 3,949 $ 128 4,077 December 31, 2018 1,568 $ 63 1,631 $ (1) The mark-to-market adjustment is recorded in net gain on mortgage loans held for sale in the consolidated statements of operations. The Company accrues interest income as earned and places loans on non-accrual status after any portion of principal or interest has been delinquent for more than 90 days. Accrued interest is recorded as interest income in the consolidated statements of operations. The total UPB of mortgage loans held for sale on non-accrual status was as follows: Mortgage loans held for sale - UPB Non-accrual(1) December 31, 2019 December 31, 2018 UPB Fair Value UPB Fair Value $ 29 $ 22 $ 45 $ 42 Successor (1) Non-accrual includes $25 and $40 of UPB related to Ginnie Mae repurchased loans as of December 31, 2019 and 2018, respectively. The total UPB of mortgage loans held for sale for which the Company has begun formal foreclosure proceedings was $21 and $33 as of December 31, 2019 and 2018, respectively. 111Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KThe following table sets forth the activities of mortgage loans held for sale: Mortgage loans held for sale Balance - beginning of period Loans sold Mortgage loans originated and purchased, net of fees(1) Repurchase of loans out of Ginnie Mae securitizations Net transfers of mortgage loans held for sale to/from REO in other assets and transfer from mortgage loans held for investment(2)(3) Changes in fair value Other purchase-related activities(4) Transfer of mortgage loans held for sale to advances and other receivables, net related to claims(5) Balance - end of period Successor Year Ended December 31, 2019 $ 1,631 (41,289) 40,772 Five Months Ended December 31, 2018 1,514 $ (9,304) 8,890 2,895 527 Predecessor Seven Months Ended July 31, 2018 $ 34 29 21 5 6 (2) $ (16) 4,077 $ (5) 1,631 $ 1,891 (13,255) 12,319 544 14 (1) 9 (7) 1,514 (1) Mortgage loans originated and purchased during the year ended December 31, 2019 includes $536 of loans held for sale that were acquired from Pacific Union. See Note 3, Acquisitions for further discussion. (2) Net amounts are comprised of REO in the sales process which are transferred to other assets and certain government insured mortgage REO which are transferred from other assets upon completion of the sale so that the claims process can begin. (3) Amount for the year ended December 31, 2019 includes $12 transfer from mortgage loans held for investment upon collapse of Trust 2009-A, the Company’s legacy portfolio, and sale of the loans held in the trust. See mortgage loans held for investment discussed in section below for additional information. (4) Amounts are comprised primarily of non-Ginnie Mae loan purchases and buyouts. (5) Amounts are comprised of claims made on certain government insured mortgage loans upon completion of the REO sale. For the year ended December 31, 2019 and five months ended December 31, 2018, the Company received proceeds of $41,809 and $9,397, respectively, on the sale of mortgage loans held for sale, resulting in gains of $549 and $93, respectively. For the seven months ended July 31, 2018 and the year ended December 31, 2017, the Predecessor received proceeds of $13,382 and $20,772, respectively, on the sale of mortgage loans held for sale, resulting in gains of $127 and $454 respectively. The Company has the right to repurchase any individual loan in a Ginnie Mae securitization pool if that loan meets certain criteria, including being delinquent greater than 90 days. The majority of Ginnie Mae repurchased loans are repurchased in connection with loan modifications and loan resolution activity, with the intent to re-pool into new Ginnie Mae securitizations upon re- performance of the loan or to otherwise sell to third-party investors. Therefore, these loans are classified as held for sale. 112 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-K Mortgage Loans Held for Investment In September 2019, the Company collapsed Trust 2009-A, its legacy portfolio, and executed the sale of the loans held in the trust for a total purchase price of $130. The Company recognized a gain of $32, which was recorded in the net gain on mortgage loans held for sale in the consolidated statements of operations. $21 and $11 of the gain were recorded in the Servicing and Corporate/ Other segments, respectively. In connection with this transaction, $94 UPB of the mortgage loans held for investment was called and the related debt was extinguished. The Company transferred the remaining $12 UPB to mortgage loans held for sale and $5 UPB to real estate owned. The following table sets forth the activities of mortgage loans held for investment: Successor Mortgage loans held for investment at fair value Balance - beginning of period Sale of mortgage loans Transfers to mortgage loans held for sale Payments received from borrowers Transfers to real estate owned Changes in fair value Charge-offs Balance - end of period Year Ended December 31, 2019 $ 119 (94) (12) (11) (5) 3 $ — — $ Five Months Ended December 31, 2018 125 $ — — (5) — 2 (3) 119 The following sets forth the composition of mortgage loans held for investment as of December 31, 2018: Mortgage loans held for investment – UPB Fair value adjustments Total mortgage loans held for investment at fair value The total UPB of mortgage loans held for investment on non-accrual status was as follows: Successor December 31, 2018 156 $ (37) 119 $ Mortgage loans held for investment - UPB Non-accrual Successor December 31, 2018 UPB Fair Value $ 27 $ 13 The total UPB of mortgage loans held for investment for which the Company has begun formal foreclosure proceedings was $15 as of December 31, 2018. 113Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-K8. Property and Equipment, Net The composition of property and equipment, net, and the corresponding ranges of estimated useful lives were as follows: Furniture, fixtures, and equipment Capitalized software costs Software in development and other Leasehold improvements Long-term finance leases - computer equipment Property and equipment Less: Accumulated depreciation Total property and equipment, net $ Successor December 31, 2019 $ 50 December 31, 2018 32 $ 54 31 24 8 167 (55) 112 $ 24 24 22 10 112 (16) 96 Estimated Useful Life 3 - 5 years 3 - 5 years 3 - 5 years 5 years The Company recorded depreciation expense on property and equipment of $41 and $16 for the year ended December 31, 2019 and five months ended December 31, 2018, respectively. The Predecessor recorded depreciation expense on property and equipment of $31 and $54 for the seven months ended July 31, 2018 and the year ended December 31, 2017, respectively. The Company has entered into various lease agreements for computer equipment, which are classified as finance leases. See Note 9, Leases, for more information. There were no significant impairment charges recorded by the Company during the year ended December 31, 2019 and five months ended December 31, 2018 and the Predecessor for the seven months ended July 31, 2018 and year ended December 31, 2017. 9. Leases Operating leases in which the Company is the lessee are recorded as operating lease ROU assets and operating lease liabilities, included in other assets and payables and other liabilities, respectively, on the consolidated balance sheets as of December 31, 2019. The Company does not currently have any significant finance leases in which it is the lessee. Operating lease ROU assets represent the Company’s right to use an underlying asset during the lease term and operating lease liabilities represent the Company’s obligation to make lease payments arising from the lease. ROU assets and operating lease liabilities are recognized at lease commencement based on the present value of the remaining lease payments using a discount rate that represents the Company’s incremental borrowing rate at the lease commencement date. ROU assets are further adjusted for lease incentives. Operating lease expense, which is comprised of amortization of the ROU asset and the implicit interest accreted on the operating lease liability, is recognized on a straight-line basis over the lease term and is recorded in general and administrative expenses in the consolidated statements of operations. The Company’s leases relate primarily to office space and equipment, with remaining lease terms of generally 1 to 9 years. Certain lease arrangements contain extension options, which typically range from 3 to 5 years, at the then fair market rental rates. As these extension options are not generally considered reasonably certain of exercise, they are not included in the lease term. As most of the Company’s leases do not provide an implicit rate, the Company uses its incremental borrowing rate based on the information available at the lease commencement date in determining the present value of the lease payments. As of December 31, 2019, operating lease ROU assets and liabilities were $121 and $135, respectively. 114 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-K The table below summarizes the Company’s net lease cost: Operating lease cost Short-term lease cost Sublease income Net lease cost The table below summarizes other information related to the Company’s operating leases: Cash paid for amounts included in the measurement of lease liabilities: Operating cash flows from operating leases Leased assets obtained in exchange for new operating lease liabilities Weighted average remaining lease term - operating leases, in years Weighted average discount rate - operating leases Maturities of operating lease liabilities as of December 31, 2019 are as follows: Year Ending December 31, 2020 2021 2022 2023 2024 2025 and thereafter Total future minimum lease payments Less: imputed interest Total operating lease liabilities 10. Other Assets Other assets consist of the following: Loans subject to repurchase right from Ginnie Mae Derivative financial instruments Trade receivables and accrued revenues Right-of-use assets Goodwill Intangible assets Other Total other assets Successor Year Ended December 31, 2019 $ 40 1 (3) 38 $ Successor Year Ended December 31, 2019 $ $ $ $ 30 154 5.5 5.0% Operating Leases 40 32 23 17 12 32 156 21 135 Successor December 31, 2018 266 $ December 31, 2019 $ 560 153 126 121 120 74 236 $ 1,390 $ 49 145 — 23 117 195 795 115Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KLoans Subject to Repurchase Right from Ginnie Mae Forward loans are sold to Ginnie Mae in conjunction with the issuance of mortgage backed securities. The Company, as the issuer of the mortgage backed securities, has the unilateral right to repurchase any individual loan in a Ginnie Mae securitization pool if that loan meets certain criteria, including being delinquent greater than 90 days. Once the Company has the unilateral right to repurchase a delinquent loan, it has effectively regained control over the loan and recognizes these rights to the loan on its consolidated balance sheets and establishes a corresponding repurchase liability regardless of the Company’s intention to repurchase the loan. The amount as of December 31, 2019 includes $336 attributable to Pacific Union. Derivative Financial Instruments See Note 11, Derivative Financial Instruments, for further details on derivative financial instruments. Trade Receivables and Accrued Revenues Trade receivables and accrued revenues are primarily comprised of trade receivables and service fees earned but not received based upon the terms of the Company’s servicing and subservicing agreements. Right of Use Assets Right of use assets are recognized for operating leases as a result of adoption of ASC 842. See Note 9, Leases, for additional information. Goodwill The table below presents changes in the carrying amount of goodwill for the year ended December 31, 2019: Balance - beginning of period Addition from acquisitions(1) Measurement period adjustment related to Merger(2) Balance - end of period Successor Year Ended December 31, 2019 $ 23 Five Months Ended December 31, 2018 10 $ 42 55 $ 120 $ 13 — 23 Predecessor Seven Months Ended July 31, 2018 $ $ 72 — — 72 (1) As discussed in Note 3, Acquisitions, the Company recorded goodwill of $40 in connection with the acquisition of Pacific Union. In addition, on February 28, 2019, the Company completed the acquisition of the Seterus mortgage servicing platform and assumed certain assets related thereto from IBM (“Seterus acquisition”). In connection with the Seterus acquisition, the Company recorded $2 in goodwill. (2) The Company recorded a total measurement period adjustment of $55 to goodwill in 2019 related to the acquisition of Nationstar. See further discussion in Note 3, Acquisitions. The Company performed a qualitative assessment of its reporting units and determined that no impairment of goodwill existed in the year ended December 31, 2019 and five months ended December 31, 2018. The Predecessor did not recognize goodwill impairment in the seven months ended July 31, 2018 and the year ended December 31, 2017. In 2018, the Company recorded goodwill of $10 and $13 in connection with the acquisitions of Nationstar and AMS, respectively. See further discussion in Note 3, Acquisitions. 116 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KIntangible Assets The following tables present the composition of intangible assets: Customer relationships Technology Trade name Other Total intangible assets Customer relationships Technology Trade name Other(1) Total intangible assets Successor December 31, 2019 Gross Carrying Amount Accumulated Amortization Net Carrying Amount $ 90 46 8 1 145 $ (45) $ (23) (2) (1) (71) $ Weighted Average Remaining Life in Years 5.9 2.9 3.6 2.8 4.7 45 23 6 — 74 Successor December 31, 2018 Gross Carrying Amount Accumulated Amortization Net Carrying Amount $ 77 52 8 3 140 $ (14) $ (8) (1) — (23) $ 63 44 7 3 117 Weighted Average Remaining Life in Years 5.6 3.6 4.6 4.8 4.7 $ $ $ $ (1) Accumulated amortization amount is less than $1 for the specified dates. In 2019, the Company recorded intangible assets of $13 in connection with the acquisition of Pacific Union. In 2018, the Company recorded intangible assets of $103 and $24 in connection with the acquisitions of Nationstar and AMS, respectively. See further discussion in Note 3, Acquisitions. The Company recognized $50 and $23 of amortization expense during the year ended December 31, 2019 and five months ended December 31, 2018, respectively. The Predecessor recognized amortization expense of $2 during the seven months ended July 31, 2018 and $5 during the year ended December 31, 2017, respectively. During the fourth quarter of 2019, in connection with an ancillary business, the Company recorded an $7 impairment of technology and other intangible assets within Corporate/Other segment. The impairment charges were included in the general and administrative expenses in the consolidated statements of operations. The following table presents the estimated aggregate amortization expense for existing amortizable intangible assets for the years indicated: Year Ending December 31, 2020 2021 2022 2023 2024 Thereafter Total future amortization expense Amount 32 17 13 8 1 3 74 $ $ Other Other primarily includes prepaid expenses, margin call deposits, REO, tax receivables, receivables related to recent loan transfers and various receivables due from investors. REO, net includes $11 and $10 of REO-related receivables with government insurance as of December 31, 2019 and 2018, respectively, limiting loss exposure to the Company. 117Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-K11. Derivative Financial Instruments Derivative instruments are used as part of the overall strategy to manage exposure to market risks primarily associated with fluctuations in interest rates related to originations. Derivative instruments utilized by the Company primarily include interest rate lock commitments (“IRLCs”), loan purchase commitments (“LPCs”), forward Mortgage Backed Securities (“MBS”) purchase commitments, Eurodollar and Treasury futures and interest rate swap agreements. Associated with the Company’s derivatives are $6 and $12 in collateral deposits on derivative instruments recorded in other assets on the Company’s consolidated balance sheets as of December 31, 2019 and 2018, respectively. The Company does not offset fair value amounts recognized for derivative instruments with amounts collected or deposited on derivative instruments in the consolidated balance sheets. The following table provides the outstanding notional balances, fair values of outstanding positions and recorded gains/(losses) for the derivative financial instruments: Assets Mortgage loans held for sale Loan sale commitments Derivative financial instruments IRLCs LPCs Forward sales of MBS Eurodollar futures(1) Total derivative financial instruments - assets Liabilities Derivative financial instruments IRLCs(1) LPCs Forward sales of MBS Eurodollar futures(1) Total derivative financial instruments - liabilities Successor December 31, 2019 Expiration Dates Outstanding Notional Fair Value Year Ended December 31, 2019 Recorded Gains/ (Losses) 2020 $ 1,202 $ 32.3 $ 2020 2020 2020 2020-2021 2020 2020 2020 2020-2021 $ $ $ 4,838 1,094 3,120 6 134.7 12.2 6.5 — 9,058 $ 153.4 $ 12 $ 540 6,036 7 — $ 2.6 12.3 — 6,595 $ 14.9 $ 6.5 75.0 10.5 4.6 — 90.1 — 2.1 (11.6) — (9.5) 118 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KSuccessor December 31, 2018 Five Months Ended December 31, 2018 Predecessor Seven Months Ended July 31, 2018 Expiration Dates Outstanding Notional Fair Value Recorded Gains/(Losses) Recorded Gains/ (Losses) Assets Mortgage loans held for sale Loan sale commitments 2019 $ 319 $ 13.5 $ 2.8 $ 10.5 Derivative financial instruments IRLCs LPCs Forward sales of MBS Treasury futures(1) Eurodollar futures(1) Total derivative financial instruments - assets Liabilities Derivative financial instruments IRLCs(1) LPCs Forward sales of MBS Treasury futures(1) Eurodollar futures(1) 2019 2019 2019 2018 2019-2021 2019 2019 2019 2018 2019-2021 $ $ 1,301 215 485 — 19 47.6 1.7 0.1 — — (12.1) 0.4 (3.1) (0.1) — 2,020 $ 49.4 $ (14.9) $ — $ 90 2,639 — 6 — $ 0.4 19.3 — — — $ (0.2) 17.4 (0.1) — Total derivative financial instruments - liabilities $ 2,735 $ 19.7 $ 17.1 $ (1) Fair values or recorded gains/(losses) of derivative instruments are less than $0.1 for the specified dates. 0.4 0.3 0.9 (1.8) — (0.2) — 0.1 (1.0) (1.3) — (2.2) 12. Indebtedness Notes Payable Advance Facilities $325 advance facility $250 advance facility $200 advance facility Interest Rate LIBOR +1.5% to 6.5% LIBOR +1.5% to 2.6% LIBOR +2.5% Maturity Date August 2021 December 2020 January 2021 $125 advance facility CP +1.5% to 7.4% July 2020 Advance facilities principal amount Unamortized debt issuance costs Advance facilities, net Collateral Servicing advance receivables Servicing advance receivables Servicing advance receivables Servicing advance receivables Successor December 31, 2019 December 31, 2018 Capacity Amount Outstanding Collateral Pledged Outstanding Collateral pledged $ 325 $ 224 $ 285 $ 209 $ 284 250 200 125 98 63 37 422 $ — 422 $ 167 125 88 665 $ 218 90 78 595 $ — 595 255 149 89 777 119Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KWarehouse Facilities Interest Rate Maturity Date $1,500 warehouse facility $1,200 warehouse facility $1,000 warehouse facility $800 warehouse facility(1) $750 warehouse facility $700 warehouse facility $600 warehouse facility $500 warehouse facility $500 warehouse facility(2) $200 warehouse facility $200 warehouse facility $200 warehouse facility $200 warehouse facility $50 warehouse facility $40 warehouse facility $40 warehouse facility(2) LIBOR+1.0% June 2020 LIBOR+1.5% to 3.0% LIBOR+1.4% to 2.3% LIBOR+1.5% to 2.9% LIBOR+1.4% to 2.8% LIBOR+1.3% to 2.2% LIBOR+2.3% LIBOR+1.5% to 3.0% LIBOR+2.0% to 2.3% LIBOR+1.4% November 2020 September 2020 April 2020 September 2020 November 2020 February 2021 April 2020 September 2020 January 2021 LIBOR+1.2% April 2021 LIBOR+2.0% May 2020 LIBOR+1.3% LIBOR+2.0% to 6.0% LIBOR+3.3% LIBOR+3.0% October 2020 April 2020 September 2020 November 2019 Collateral Mortgage loans or MBS Mortgage loans or MBS Mortgage loans or MBS Mortgage loans or MBS Mortgage loans or MBS Mortgage loans or MBS Mortgage loans or MBS Mortgage loans or MBS Mortgage loans or MBS Mortgage loans or MBS Mortgage loans or MBS Mortgage loans or MBS Mortgage loans or MBS Mortgage loans or MBS Mortgage loans or MBS Mortgage loans or MBS Warehouse facilities principal amount MSR Facilities $400 warehouse facility $400 warehouse facility $150 warehouse facility(1) $50 warehouse facility LIBOR+3.5% to 6.1% LIBOR+2.3% June 2021 December 2020 LIBOR+2.8% April 2020 LIBOR+4.5% August 2020 Mortgage loans or MBS Mortgage loans or MBS Mortgage loans or MBS Mortgage loans or MBS MSR facilities principal amount Warehouse and MSR facilities principal amount Unamortized debt issuance costs Warehouse facilities, net Pledged Collateral: Mortgage loans held for sale and mortgage loans held for investment Reverse mortgage interests MSR Successor December 31, 2019 December 31, 2018 Capacity Amount Outstanding Collateral Pledged Outstanding Collateral pledged $ 1,500 $ 759 $ 733 $ — $ 1,200 1,000 800 750 700 600 500 500 200 200 200 200 50 40 40 400 400 150 50 683 762 589 411 469 174 336 — 136 27 54 — 11 5 — 724 783 656 425 488 202 349 — 136 27 78 — 15 6 — 560 137 464 119 220 151 187 290 — 18 103 — — — 1 — 622 140 514 122 248 168 200 299 — 19 132 — — — 2 4,416 4,622 2,250 2,466 945 200 130 84 1,359 5,981 150 — — 10 160 4,576 $ (1) 4,575 100 — — — 100 2,350 $ (1) $ 2,349 928 226 430 102 1,686 4,152 3,826 $ 3,931 $ 1,528 $ 590 160 691 1,359 722 100 1,628 838 1,686 $ $ (1) Total capacity amount for this facility is $800 of which $150 is a sublimit for MSR financing. (2) This facility was terminated during 2019. 120 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KUnsecured Senior Notes Unsecured senior notes consist of the following: $950 face value, 8.125% interest rate payable semi-annually, due July 2023 $750 face value, 9.125% interest rate payable semi-annually, due July 2026 $600 face value, 6.500% interest rate payable semi-annually, due July 2021(1) $300 face value, 6.500% interest rate payable semi-annually, due June 2022(1) Unsecured senior notes principal amount Unamortized debt issuance costs, premium and discount Unsecured senior notes, net $ Successor December 31, 2019 $ 950 December 31, 2018 950 $ 750 492 206 2,398 (32) 2,366 $ 750 592 206 2,498 (39) 2,459 (1) This note was subsequently redeemed in full in February 2020. See Note 26, Subsequent Events, for further information. The ratios included in the indentures for the unsecured senior notes are incurrence-based compared to the customary ratio covenants that are often found in credit agreements that require a company to maintain a certain ratio. The incurrence-based covenants limit the issuer(s) and restricted subsidiaries ability to incur additional indebtedness, pay dividends, make certain investments, create liens, consolidate, merge or sell substantially all of their assets or enter into certain transactions with affiliates. The indentures contain certain events of default, including (subject, in some cases, to customary cure periods and materiality thresholds) defaults based on (i) the failure to make payments under the applicable indenture when due, (ii) breach of covenants, (iii) cross-defaults to certain other indebtedness, (iv) certain bankruptcy or insolvency events, (v) material judgments and (vi) invalidity of material guarantees. The indentures for the unsecured senior notes provide that the Company may redeem all or a portion of the notes prior to certain fixed dates by paying a make-whole premium plus accrued and unpaid interest, to the redemption dates. In addition, the Company may redeem all or a portion of the unsecured senior notes at any time on or after certain fixed dates at the applicable redemption prices set forth in the indentures plus accrued and unpaid interest, to the redemption dates. During the year ended December 31, 2019 and the five months ended December 31, 2018, the Company repaid $100 and $364 in principal of outstanding notes, respectively. Additionally, the Company redeemed $658 in principal of outstanding notes during the five months ended December 31, 2018. The Predecessor repurchased $60 in principal amount of outstanding notes during the seven months ended July 31, 2018, resulting in a loss of $2. Additionally, the indentures provide that on or before certain fixed dates, the Company may redeem (x) in the case of the New Notes, up to 40%, or (y) in the case of the other series of unsecured senior notes, up to 35% of the aggregate principal amount of the unsecured senior notes with the net proceeds of certain equity offerings at fixed redemption prices, plus accrued and unpaid interest, to the redemption dates, subject to compliance with certain conditions. As of December 31, 2019, the expected maturities of the Company’s unsecured senior notes based on contractual maturities are as follows: Year Ending December 31, 2020 2021(1) 2022(1) 2023 2024 Thereafter Total unsecured senior notes principal amount Amount — 492 206 950 — 750 2,398 $ $ (1) This note was subsequently redeemed in full in February 2020. See Note 26, Subsequent Events, for further information. 121Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KOther Nonrecourse Debt Other nonrecourse debt consists of the following: Participating interest financing(1) Securitization of nonperforming HECM loans Issue Date — Maturity Date — Class of Note — Trust 2019-2 November 2019 November 2029 Trust 2019-1 June 2019 June 2029 November 2018 November 2028 August 2018 March 2018 August 2028 March 2028 September 2017 September 2027 November 2009 October 2039 Trust 2018-3 Trust 2018-2 Trust 2018-1(2) Trust 2017-2(2) Nonrecourse Debt - Legacy(3) Other nonrecourse debt principal amount Unamortized debt issuance costs, premium and discount Other nonrecourse debt, net A, M1, M2, M3, M4, M5 A, M1, M2, M3, M4, M5 A, M1, M2, M3, M4, M5 A, M1, M2, M3, M4, M5 A, M1, M2, M3, M4, M5 A, M1, M2 A Successor December 31, 2019 December 31, 2018 Collateral Amount $ Outstanding Outstanding 5,607 4,284 $ — $ 337 315 226 168 — — — 333 302 209 148 — — — 5,276 — — 326 250 284 231 29 6,727 10 68 $ 5,286 $ 6,795 (1) Amounts represent the Company’s participating interest in GNMA HMBS securitized portfolios. (2) As discussed in Note 6, Reverse Mortgage Interests, Net, Trust 2017-2 and Trust 2018-1 were collapsed and the related debt extinguished during the year ended December 31, 2019. (3) As discussed in Note 7, Mortgage Loans Held for Sale and Investment, Trust 2009-A, the Company’s legacy portfolio, was collapsed and the related debt was extinguished in September 2019. Participating Interest Financing Participating interest financing represents the obligation of HMBS pools to third-party security holders. The Company issues HMBS in connection with the securitization of borrower draws and accrued interest on HECM loans. Proceeds are received in exchange for securitized advances on the HECM loan amounts transferred to GNMA, and the Company retains a beneficial interest (referred to as a “participating interest”) in the securitization trust in which the HECM loans and HMBS obligations are held and assume both issuer and servicer responsibilities in accordance with GNMA HMBS program guidelines. Monthly cash flows generated from the HECM loans are used to service the HMBS obligations. The interest rate is based on the underlying HMBS rate with a range of 1.9% to 5.7%. 122 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KSecuritizations of Nonperforming HECM Loans From time to time, the Company securitizes its interests in non-performing reverse mortgages. The transactions provide investors with the ability to invest in a pool of both non-performing HECM loans secured by one-to-four-family residential properties and a pool of REO properties acquired through foreclosure of a deed in lieu of foreclosure in connection with HECM loans that are covered by FHA insurance. The transactions provide the Company with access to liquidity for the non-performing HECM loan portfolio, ongoing servicing fees, and potential residual returns. The transactions are structured as secured borrowings with the reverse mortgage loans included in the consolidated balance sheets as reverse mortgage interests and the related financing included in other nonrecourse debt. Interest is accrued at a rate of 2.3% to 6.0% on the outstanding securitized notes and recorded as interest expense in consolidated statements of operations. The HECM securitizations are callable with expected weighted average lives of less than one to three years. The Company may re-securitize the previously called loans from earlier HECM securitizations to achieve a lower cost of funds. Nonrecourse Debt – Legacy Assets During November 2009, the Predecessor completed the securitization of approximately $222 of Asset-Backed Securities (“ABS”), which was accounted for as a secured borrowing. This structure resulted in the Company carrying the securitized mortgage loans in its consolidated balance sheets and recognizing the asset-backed certificates acquired by third parties. The principal and interest on these notes are paid using the cash flows from the underlying mortgage loans, which serve as collateral for the debt. The interest rate paid on the outstanding securities is 7.5%, which is subject to an available funds cap. The trust was called, and related debt was extinguished in September 2019. See Note 7, Mortgage Loans Held for Sale and Investment, for further information. The total outstanding principal balance on the underlying mortgage loans serving as collateral for the debt was approximately $160 at December 31, 2018. The UPB on the outstanding loans was $29 at December 31, 2018 and the carrying value of the nonrecourse debt was $29. Financial Covenants The Company’s credit facilities contain various financial covenants which primarily relate to required tangible net worth amounts, liquidity reserves, leverage requirements, and profitability requirements, which are measured at the Company’s operating subsidiary, Nationstar Mortgage LLC. The Company was in compliance with its required financial covenants as of December 31, 2019. 13. Payables and Other Liabilities Payables and other liabilities consist of the following: Loans subject to repurchase from Ginnie Mae Payables to servicing and subservicing investors Payable to GSEs and securitized trusts Operating lease liability MSR purchases payable including advances Other liabilities Total payables and other liabilities Successor December 31, 2019 $ 560 December 31, 2018 266 $ 423 182 135 20 696 494 105 — 182 496 $ 2,016 $ 1,543 Loans Subject to Repurchase from Ginnie Mae See Note 10, Other Assets, for a description of assets and liabilities related to loans subject to repurchase from Ginnie Mae. The amount as of December 31, 2019 includes $336 attributable to Pacific Union. Payables to Servicing and Subservicing Investors and Payables to GSEs and Securitized Trusts Payables to servicing and subservicing investors, GSEs and securitized trusts represent amounts due to investors, GSEs and securitized trusts in connection with loans serviced that are paid from collections of the underlying loans, insurance proceeds or proceeds from property disposal. Operating Lease Liabilities Operating lease liabilities are recognized as a result of adoption of ASC 842 as of January 1, 2019. See Note 9, Leases, for additional information. 123Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KMSR purchases payable including advances MSR purchases payable including advances represents the amounts owed to the seller in connection with the purchase of MSRs. Other Liabilities Other liabilities primarily include accrued bonus and payroll, accrued interest, accrued legal expenses, payables to insurance carriers and insurance cancellation reserves, derivative financial instruments, repurchase reserves, accounts payable and other accrued liabilities. Payables to insurance carriers and insurance cancellation reserves consist of insurance premiums received from borrower payments awaiting disbursement to the insurance carrier and/or amounts due to third-party investors on liquidated loans. See Note 11, Derivative Financial Instruments, for further details on derivative financial instruments. The following table sets forth the activities of the repurchase reserves: Repurchase Reserves Balance - beginning of period Provisions(1) Releases Balance - end of period Successor For the year ended December 31, 2019 $ 8 Five Months Ended December 31, 2018 9 $ 25 (8) 25 $ 3 (4) 8 $ Predecessor Seven Months Ended July 31, 2018 $ $ 9 3 (3) 9 (1) Provision for the year ended December 31, 2019 is primarily due to repurchase reserve liabilities assumed in connection with the acquisition of Pacific Union. See Note 3, Acquisitions, for additional information. The provision for repurchases represents an estimate of losses to be incurred on the repurchase of loans or indemnification of purchaser’s losses related to forward loans. Certain sale contracts and GSE standards require the Predecessor and, subsequently, the Company to repurchase a loan or indemnify the purchaser or insurer for losses if a borrower fails to make initial loan payments or if the accompanying mortgage loan fails to meet certain customary representations and warranties with respect to underwriting standards. In the event of a breach of the representations and warranties, the Predecessor and subsequently the Company may be required to either repurchase the loan or indemnify the purchaser for losses it sustains on the loan. In addition, an investor may request that the Predecessor and subsequently the Company refund a portion of the premium paid on the sale of mortgage loans if a loan is prepaid within a certain amount of time from the date of sale. The Predecessor and the Company record a reserve for estimated losses associated with loan repurchases, purchaser indemnification and premium refunds. The provision for repurchase losses is charged against net gain on mortgage loans held for sale in the consolidated statements of operations. A release of repurchase reserves is recorded when the Predecessor and Company’s assessment reveals that previously recorded reserves are no longer needed. A selling representation and warranty framework was introduced by the GSEs in 2013 and enhanced in 2014 that helps address concerns of loan sellers with respect to loan repurchase risk. Under the framework, a GSE will not exercise its remedies, including the issuance of repurchase requests, for breaches of certain selling representations and warranties if a mortgage meets certain eligibility requirements. For loans sold to GSEs on or after January 1, 2013, repurchase risk for Home Affordable Refinance Program (“HARP”) loans is lowered if the borrower stays current on the loan for 12 months and representation and warranty risks are limited for non-HARP loans that stay current for 36 months. The Company regularly evaluates the adequacy of repurchase reserves based on trends in repurchase and indemnification requests, actual loss experience, settlement negotiation, estimated future loss exposure and other relevant factors including economic conditions. Current loss rates have significantly declined attributable to stronger underwriting standards and due to the falloff of loans underwritten prior to the mortgage loan crisis period prior to 2008. The Company believes its reserve balance as of December 31, 2019 is sufficient to cover loss exposure associated with repurchase contingencies. 124 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-K14. Securitizations and Financings Variable Interest Entities (VIE) In the normal course of business, the Company enters into various types of on- and off-balance sheet transactions with SPEs determined to be VIEs, which primarily consist of securitization trusts established for a limited purpose. Generally, these SPEs are formed for the purpose of securitization transactions in which the Company transfers assets to an SPE, which then issues to investors various forms of debt obligations supported by those assets. The Company has determined that the SPEs created in connection with the (i) Nationstar Mortgage Advance Receivables Trust (NMART), (ii) Nationstar Agency Advance Financing Trust (NAAFT) and (iii) Nationstar Advance Agency Receivables Trust (NAART) should be consolidated as the Company is the primary beneficiary of each of these entities. Also, the Company consolidated four reverse mortgage SPEs as it is the primary beneficiary of each of these entities. These SPEs include the Nationstar HECM Loan Trusts. A summary of the assets and liabilities of the Company’s transactions with VIEs included in the Company’s consolidated financial statements is presented below: Successor December 31, 2019 December 31, 2018 Transfers Accounted for as Secured Borrowings Reverse Secured Borrowings Transfers Accounted for as Secured Borrowings Reverse Secured Borrowings Assets Restricted cash Reverse mortgage interests, net(1) Advances and other receivables, net Mortgage loans held for investment, net(2) Other assets Total assets Liabilities Advance facilities(3) Payables and other liabilities Participating interest financing HECM Securitizations (HMBS) $ $ $ Trust 2019-2 Trust 2019-1 Trust 2018-3 Trust 2018-2 Trust 2018-1 Trust 2017-2 Nonrecourse debt–legacy assets(2) $ 66 — 540 — — 42 $ 5,230 — — — $ 70 — 628 118 — 63 6,728 — — — 606 $ 5,272 $ 816 $ 6,791 359 $ 1 — — — — — — — — — $ 1 4,284 333 302 209 148 — — — 505 $ 1 — — — — — — — 29 — 1 5,607 — — 326 250 284 231 — Total liabilities $ 360 $ 5,277 $ 535 $ 6,699 (1) Amounts include net purchase discount of $46 and $42 as of December 31, 2019 and December 31, 2018, respectively. (2) Trust 2009-A was collapsed in September 2019. Refer to Mortgage Loans Held for Investment in Note 7, Mortgage Loans Held for Sale and Investment, for additional information. (3) Advance facilities include the Nationstar agency advance financing facility and notes payable recorded by the Nationstar Mortgage Advance Receivable Trust, and the Nationstar Agency Advance Receivables Trust. Refer to Notes Payable in Note 12, Indebtedness, for additional information. 125Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KThe following table shows a summary of the outstanding collateral and certificate balances for securitization trusts for which the Company was the transferor, including any retained beneficial interests and MSRs, that were not consolidated by the Company: Total collateral balances - UPB Total certificate balances Successor December 31, 2019 $ 1,503 December 31, 2018 1,873 $ $ 1,512 $ 1,817 The Company has not retained any variable interests in the unconsolidated securitization trusts that were outstanding as of December 31, 2019, and 2018, and therefore does not have a significant maximum exposure to loss related to these unconsolidated VIEs. A summary of mortgage loans transferred by the Company to unconsolidated securitization trusts that are 60 days or more past due are presented below: Principal Amount of Loans 60 Days or More Past Due Unconsolidated securitization trusts 15. Share-Based Compensation and Equity Successor December 31, 2019 $ 193 December 31, 2018 285 $ Share-Based Compensation Upon the consummation of the Merger, the Company assumed and adopted the Nationstar Mortgage Holdings Inc. Second Amended and Restated 2012 Incentive Compensation Plan (“2012 Plan”), as may be amended, that offers share-based awards to certain key employees of the Company, consultants, and non-employee directors. Additionally, on May 16, 2019, the Company’s stockholders approved the Mr. Cooper Group Inc. 2019 Omnibus Incentive Plan (the “2019 Plan”), which had previously been approved by the Company’s Board of Directors. The equity-based awards under the 2012 Plan and the 2019 Plan include restricted stock units (“RSUs”) granted to employees of the Company, consultants, and non-employee directors. These awards are valued at the fair market value of the Company’s or the Predecessor’s common stock on the grant date as defined in the 2012 Plan and the 2019 Plan. The stock awards for employees generally vest in equal installments on each of the first three anniversaries of the awards, provided that (i) the participant remains continuously employed with the Company during that time or (ii) the participant’s employment has terminated by reason of retirement. The stock awards for non-employee directors generally vest the earlier of (a) the first anniversary of the grant date or (b) the date of the next annual stockholders meeting following the grant date. In addition, upon death or disability, the unvested shares of an award will vest. Any forfeiture of restricted stock awards before vesting has been achieved, results in a reduction in the balance of outstanding common shares. The following table summarizes the Company’s share-based awards: Equity awards outstanding as of December 31, 2018 Granted Vested Forfeited Equity awards outstanding as of December 31, 2019 Successor Shares (or Units) (in thousands) Weighted-Average Grant Date Fair Value, per Share (or Unit) 3,473 $ 2,525 (436) (327) 5,235 15.53 12.44 16.73 14.61 14.00 The Company recorded $18 and $2 of expenses related to share-based awards during the year ended December 31, 2019 and the five months ended December 31, 2018, respectively. The Predecessor recorded $17 of expenses related to share-based awards during the seven months ended July 31, 2018, including $7 expenses recognized due to a one-time accelerated vesting of equity awards in connection with the Merger. In addition, the Predecessor recorded $17 of expenses related to share-based awards during the year ended December 31, 2017. As of December 31, 2019, unrecognized compensation expense totaled $55 related to non- vested stock award payments that are expected to be recognized over a weighted average period of 1.55 years. 126 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KThe Company is eligible to receive a tax benefit when the vesting date fair value of an award exceeds the value used to recognize compensation expense at the date of grant. The excess tax benefits recognized by the Company and the Predecessor are not material. As of December 31, 2019, approximately 80 thousand Xome stock appreciation rights (“SARs”) were outstanding and can be settled in cash or units of Xome Holdings LLC (at the election of Xome). The SARs generally vest over three years and have a ten-year term. The SARs become exercisable and are recognized to expense upon a liquidity event at Xome which includes a change in control or an initial public offering of Xome. No expense was recorded for outstanding SARs in 2019, 2018 and 2017 as a liquidity event has not occurred. 16. Earnings per Share The Company computes earnings per share using the two-class method, which is an earnings allocation formula that determines earnings per share for common stock and any participating securities according to dividends declared (whether paid or unpaid) and participation rights in undistributed earnings. The Series A Preferred Stock is considered a participating security because it has dividend rights determined on an as-converted basis in the event of Company’s declaration of a dividend or distribution for common shares. On October 10, 2018, the Company completed its previously announced 1-for-12 reverse stock split. The Successor period presented has been retrospectively revised to reflect this change. The following table sets forth the computation of basic and diluted net income per common share (amounts in millions, except per share amounts): Successor Predecessor Year Ended December 31, 2019 Five Months Ended December 31, 2018 Seven Months Ended July 31, 2018 Year Ended December 31, 2017 Net income attributable to Successor/ Predecessor Less: Undistributed earnings attributable to participating stockholders Net income attributable to common stockholders Net income per common share attributable to Successor/Predecessor common stockholders: Basic Diluted $ $ $ $ Weighted average shares of common stock outstanding (in thousands): Basic Dilutive effect of stock awards Dilutive effect of participating securities Diluted 274 $ 884 $ 154 $ 2 8 — 272 $ 876 $ 154 $ 30 — 30 2.99 2.95 $ $ 9.65 9.54 $ $ 1.57 1.55 $ $ 0.31 0.30 91,035 270 839 92,144 90,813 178 839 91,830 98,046 1,091 — 99,137 97,696 1,107 — 98,803 127Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-K17. Income Taxes The components of income tax (benefit) expense were as follows: Successor Predecessor Year Ended December 31, 2019 Five Months Ended December 31, 2018 Seven Months Ended July 31, 2018 Year Ended December 31, 2017 $ Current Income Taxes Federal State Total current income taxes Deferred Income Taxes Federal State Total deferred income taxes Total provision for income taxes $ $ 19 74 93 (298) (68) (366) (273) $ — $ — — (1,015) (6) (1,021) (1,021) $ (14) $ (1) (15) 54 9 63 48 $ 52 7 59 (43) (3) (46) 13 The following table presents a reconciliation of the income tax provision computed at the U.S. federal statutory tax rate to the actual effective tax rate: Tax (Benefit) Expense at Federal Statutory Rate Effect of: State taxes, net of federal benefit Non-controlling interests Change in valuation allowance Deferred adjustments Nondeductible items Federal tax reform impact Current payable adjustments Adjustments related to uncertain tax positions Other, net Successor Predecessor Year Ended December 31, 2019 Five Months Ended December 31, 2018 Seven Months Ended July 31, 2018 Year Ended December 31, 2017 $ (1) 21.0 % $ (29) 21.0 % $ 42 21.0 % $ 15 35.0 % 5 1 (141.2)% (21.1)% (285) 2 4 — — — 1 8066.4 % (64.1)% (136.5)% — % — % — % (5.7)% (6) — (990) 3 1 — — — — 4.2 % — % 720.0 % (1.8)% (1.0)% — % — % — % — % 8 — — (1) 7 — (1) — (7) 3.8 % — % — % (0.5)% 3.3 % 1 — (1) — 1 1.9 % (0.3)% (1.2)% — % 3.2 % — % (5) (12.6)% (0.5)% — — % — % (3.3)% 1 1 2.4 % 0.5 % Total income tax (benefit) expense $ (273) 7718.8 % $ (1,021) 742.4 % $ 48 23.8 % $ 13 28.9 % In 2019, the effective tax rate differed from the statutory tax rate primarily due to the release of the valuation allowance, as well as state tax adjustments and permanent differences. The effective tax rate for the five months ended December 31, 2018 differed from the statutory tax rate primarily due to the reversal of the valuation allowance associated with the NOL carryforwards of WMIH, permanent differences including executive compensation disallowed under Internal Revenue Code Section 162(m), penalties and nondeductible meals and entertainment expenses. In 2017, the effective tax rate differed from the statutory tax rate primarily as a result of changes made by the Tax Cuts and Jobs Act of 2017 (the “Tax Reform Act”), including deferred adjustments related to the remeasurement of deferred tax assets and liabilities as a result of the reduction of the U.S. corporate tax rate to 21%. 128 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-K In the assessment of whether a valuation allowance was required as of December 31, 2019, the Company considered the four sources of taxable income, as follows, under ASC 740-10-30-18: 1. Taxable income in prior carryback year(s) if carryback is permitted under the tax law; 2. Future reversals of existing taxable temporary differences; 3. Tax-planning strategies; and 4. Future taxable income exclusive of reversing temporary differences and carryforwards. The Company noted that the NOL carryback period of taxable income is no longer available to offset taxable income in prior years as modified as part of the Tax Reform Act. In determining the appropriate deferred tax asset valuation allowance as of December 31, 2019, the Company considered and evaluated the remaining three sources of income. The Company considered the future reversals of existing taxable temporary differences and identified tax-planning strategies that were considered prudent and feasible. In addition, the Company considered: Internal forecasts of future pre-tax income exclusive of reversing temporary differences and carryforwards; 1. 2. The nature and timing of future reversals of existing deferred tax assets; 3. Future originating temporary and permanent differences; and 4. NOL carryforward expiration dates. Consistent with the prior year analysis, the Company based its projection of future taxable income on historical pre-tax income and assumed a steady state of operations that would generate cash flows and liquidity sufficient to maintain current operations and pay down corporate debt, which results in a reduction in interest expense in future periods. The Company considered other factors in its determination of future taxable income that was demonstrated by historical performance. As a result, the Company believes it is more likely than not that its deferred tax assets will be realized prior to its expiration and released an additional $285 of the valuation allowance during the fourth quarter of 2019. A valuation allowance of $9 remains for the deferred tax asset associated with NOL carryforwards that are subject to limitation under Section 382 as of December 31, 2019. The Company does not expect any future tax loss limitations under Sections 382 and 384 that would impact its utilization of remaining federal NOL carryforwards. Accordingly, the Company has federal NOL carryforwards (pre-tax) of approximately $4.7 billion and $6.3 billion as of December 31, 2019 and 2018, respectively. It is expected that the federal NOL carryforwards will begin to expire beginning with the 2026 tax year, if unused. The Company also has immaterial state NOL carryforwards that will begin to expire beginning with the 2019 tax year, if unused. 129Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KTemporary differences and carryforwards that give rise to deferred tax assets and liabilities are comprised of the following: Deferred Tax Assets Effect of: Loss carryforwards (federal, state & capital) Goodwill and intangible assets Loss reserves Reverse mortgage interests Lease liability Accruals Restricted share-based compensation Partnership interests Excess interest expense Other, net Total deferred tax assets Deferred Tax Liabilities MSR amortization and mark-to-market, net Right-of-use assets Depreciation and amortization, net Prepaid assets Total deferred tax liabilities Valuation allowance Net deferred tax assets Successor December 31, 2019 December 31, 2018 $ $ $ 998 364 108 44 32 16 3 1 — 12 1,578 (181) (29) (12) (2) (224) (9) 1,345 $ 1,334 4 69 70 1 14 1 7 10 5 1,515 (243) — (12) (1) (256) (295) 964 The Company elected to account for the Global Intangible Low-Taxed Income (“GILTI”) tax expense in the period in which it is incurred. As a result, no deferred tax impact of GILTI has been provided in the consolidated financial statements. The Company files income tax returns in the U.S. federal jurisdiction and numerous U.S. state jurisdictions. With few exceptions, as of December 31, 2019, the Company is no longer subject to U.S. federal and state income tax examinations for tax years prior to 2015. As of December 31, 2019 and 2018, the Company had no unrecognized tax benefits recorded related to uncertain tax positions. The following is a tabular reconciliation of the beginning and ending balances of the total amounts of unrecognized tax benefits, excluding interest and penalties, for the Predecessor: Predecessor Unrecognized Tax Benefits Balance - beginning of period Increases in tax positions of current year (Decreases)/Increases in tax positions of prior years Settlements Balance - end of period Seven Months Ended July 31, 2018 Year Ended December 31, 2017 — $ 17 — (17) — — $ 1 20 (4) 17 $ $ As of December 31, 2017, the Predecessor recorded $19 of unrecognized tax benefits related to uncertain tax positions, including $2 in interest and penalties. In the period ended March 31, 2018 the Predecessor took certain actions to remediate the uncertain tax position that existed as of the prior period. As a result, the Predecessor recognized all of the unrecognized tax benefits and recorded an income tax benefit of approximately $6, exclusive of any benefits related to interest and penalties in the period ended March 31, 2018. 130 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-K18. Fair Value Measurements Fair value is a market-based measurement, not an entity-specific measurement, and should be determined based on the assumptions that market participants would use in pricing the asset or liability. As a basis for considering market participant assumptions in fair value measurements, a three-tiered fair value hierarchy has been established based on the level of observable inputs used in the measurement of fair value (e.g., Level 1 representing quoted prices for identical assets or liabilities in an active market; Level 2 representing values using observable inputs other than quoted prices included within Level 1; and Level 3 representing estimated values based on significant unobservable inputs). The following describes the methods and assumptions used by the Company in estimating fair values: Cash and Cash Equivalents, Restricted Cash (Level 1) – The carrying amount reported in the consolidated balance sheets approximates fair value. Mortgage Loans Held for Sale (Level 2) – The Company originates mortgage loans in the U.S. that it intends to sell into Fannie Mae, Freddie Mac, and Ginnie Mae (collectively, the “Agencies”) MBS. Additionally, the Company holds mortgage loans that it intends to sell into the secondary markets via whole loan sales or securitizations. The Company measures newly originated prime residential mortgage loans held for sale at fair value. Mortgage loans held for sale are typically pooled together and sold into certain exit markets, depending upon underlying attributes of the loan, such as agency eligibility, product type, interest rate, and credit quality. Mortgage loans held for sale are valued on a recurring basis using a market approach by utilizing either: (i) the fair value of securities backed by similar mortgage loans, adjusted for certain factors to approximate the fair value of a whole mortgage loan, including the value attributable to mortgage servicing and credit risk, (ii) current commitments to purchase loans or (iii) recent observable market trades for similar loans, adjusted for credit risk and other individual loan characteristics. As these prices are derived from market observable inputs, the Company classifies these valuations as Level 2 in the fair value disclosures. The Company may acquire mortgage loans held for sale from various securitization trusts for which it acts as servicer through the exercise of various clean-up call options as permitted through the respective pooling and servicing agreements. The Company has elected to account for these loans at the lower of cost or market. The Company classifies these valuations as Level 2 in the fair value disclosures. The Company may also purchase loans out of a Ginnie Mae securitization pool if that loan meets certain criteria, including being delinquent greater than 90 days. The Company has elected to carry these loans at fair value. See Note 7, Mortgage Loans Held for Sale and Investment, for more information. Mortgage Loans Held for Investment (Level 3) – Mortgage loans held for investment primarily consist of nonconforming or subprime mortgage loans that were transferred in 2009 from mortgage loans held for sale at fair value. The Company intends to hold these loans until their maturities. The Company determines the fair value of loans held for investment, on a recurring basis, based on various underlying attributes such as market participants’ views, loan delinquency, recent observable loan pricing and sales for similar loans, individual loan characteristics and internal market evaluation. These internal market evaluations require the use of judgment by the Company and can have a significant impact on the determination of the loan’s fair value. As these fair values are derived from internally developed valuation models, using observable inputs, the Company classifies these valuations as Level 3 in the fair value disclosures. See Note 7, Mortgage Loans Held for Sale and Investment, for more information. As of December 31, 2019, the Company has no financial instruments classified as mortgage loans held for investment. Mortgage Servicing Rights – Fair Value (Level 3) – The Company estimates the fair value of its forward MSRs on a recurring basis using a process that combines the use of a discounted cash flow model and analysis of current market data to arrive at an estimate of fair value. The cash flow assumptions and prepayment assumptions used in the model are based on various factors, with the key assumptions being mortgage prepayment speeds, discount rates, ancillary revenues, earnings on escrow and costs to service. These assumptions are generated and applied based on collateral stratifications including product type, remittance type, geography, delinquency and coupon dispersion. These assumptions require the use of judgment by the Company and can have a significant impact on the fair value of the MSRs. Quarterly, management obtains third-party valuations to assess the reasonableness of the fair value calculations provided by the internal cash flow model. Because of the nature of the valuation inputs, the Company classifies these valuations as Level 3 in the fair value disclosures. See Note 4, Mortgage Servicing Rights and Related Liabilities, for more information. Advances and Other Receivables, Net (Level 3) - Advances and other receivables, net are valued at their net realizable value after taking into consideration the reserves. Advances have no stated maturity. Their net realizable value approximates fair value 131Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-Kas the net present value based on discounted cash flow is not materially different from the net realizable value. See Note 5, Advances and Other Receivables, Net, for more information. Reverse Mortgage Interests, Net (Level 3) – The Company’s reverse mortgage interests are primarily comprised of HECM loans that are insured by FHA and guaranteed by Ginnie Mae upon securitization. Quarterly, the Company estimates fair value using discounted cash flows, obtained from a third-party and supplemented with historical loss experience on similar assets, with the discount rate approximating that of similar financial instruments, as observed from recent trades with the HMBS. Key assumptions within the model are based on market participant benchmarks and include discount rates, cost to service, weighted average life of the portfolio, and estimated participating income. Discounted cash flows are applied based on collateral stratifications and include loan rate type, loan status (active vs. inactive), and securitization. Prices are also influenced from both internal models and other observable inputs. The Company determined fair value for all loans based on the applicable tranches established during the Merger valuation. Tranches are segregated based on participation percentages, original loan status as of the Merger date, and interest rate types, and loan status (active vs inactive). Prices are also influenced from both internal models and other observable inputs, including applicable forward interest rate curves. Additionally, historical loss factors are considered within the overall valuation. Because of the unobservable nature of the valuation inputs, the Company classifies these valuations as Level 3 in the fair value disclosures. See Note 6, Reverse Mortgage Interests, Net, for more information. Derivative Financial Instruments (Level 2) – The Company enters into a variety of derivative financial instruments as part of its hedging strategy and measures these instruments at fair value on a recurring basis in the consolidated balance sheets. These derivatives are exchange-traded or traded within highly active dealer markets. In order to determine the fair value of these instruments, the Company utilizes the exchange price or dealer market price for the particular derivative contract; therefore, these contracts are classified as Level 2. In addition, the Company enters into IRLCs and LPCs with prospective borrowers and other loan originators. These commitments are carried at fair value based on the fair value of underlying mortgage loans which are based on observable market data. The Company adjusts the outstanding IRLCs with prospective borrowers based on an expectation that it will be exercised, and the loan will be funded. IRLCs and LPCs are recorded in derivative financial instruments in the consolidated balance sheets. These commitments are classified as Level 2 in the fair value disclosures, as the valuations are based on market observable inputs. The Company has entered into Eurodollar futures contracts as part of its hedging strategy. The futures contracts are measured at fair value on a recurring basis and classified as Level 2 in the fair value disclosures as the valuation is based on market observable data. Derivative financial instruments are recorded in other assets and payables and other liabilities within the consolidated balance sheets. See Note 11, Derivative Financial Instruments, for more information. Advance Facilities and Warehouse Facilities (Level 2) – As the underlying warehouse and advance finance facilities bear interest at a rate that is periodically adjusted based on a market index, the carrying amount reported on the consolidated balance sheets approximates fair value. See Note 12, Indebtedness, for more information. Unsecured Senior Notes (Level 1) – The fair value of unsecured senior notes, which are carried at amortized cost, is based on quoted market prices and is considered Level 1 from the market observable inputs used to determine fair value. See Note 12, Indebtedness, for more information. Nonrecourse Debt – Legacy Assets (Level 3) – The Company estimates fair value based on the present value of future expected discounted cash flows with the discount rate approximating current market value for similar financial instruments. These prices are derived from a combination of internally developed valuation models and quoted market prices and are classified as Level 3. See Note 12, Indebtedness, for more information. Excess Spread Financing (Level 3) – The Company estimates fair value on a recurring basis based on the present value of future expected discounted cash flows with the discount rate approximating current market value for similar financial instruments. The cash flow assumptions and prepayment assumptions used in the model are based on various factors, with the key assumptions being mortgage prepayment speeds, average life, recapture rates and discount rate. As these prices are derived from a combination of internally developed valuation models and quoted market prices based on the value of the underlying MSRs, the Company classifies these valuations as Level 3 in the fair value disclosures. Excess spread financing is recorded in MSR related liabilities within the consolidated balance sheets. See Note 4, Mortgage Servicing Rights and Related Liabilities, for more information. Mortgage Servicing Rights Financing Liability (Level 3) - The Company estimates fair value on a recurring basis based on the present value of future expected discounted cash flows with the discount rate approximating current market value for similar financial instruments. The cash flow assumptions and prepayment assumptions used in the model are based on various factors, with the key assumptions being advance financing rates and annual advance recovery rates. As these assumptions are derived from internally developed valuation models based on the value of the underlying MSRs, the Company classifies these valuations as Level 3 in the fair value disclosures. Mortgage servicing rights financing liability is recorded in MSR related liabilities within the consolidated balance sheets. See Note 4, Mortgage Servicing Rights and Related Liabilities, for more information. 132 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KParticipating Interest Financing (Level 3) – The Company estimates fair value based on the present value of future expected discounted cash flows with the discount rate approximating that of similar financial instruments. As the prices are derived from both internal models and other observable inputs, the Company classifies these valuations as Level 3 in the fair value disclosures. Participating interest financing is recorded in other nonrecourse debt within the consolidated balance sheets. See Note 6, Reverse Mortgage Interests, Net, and Note 12, Indebtedness, for more information. HECM Securitizations (Level 3) – The Company estimates fair value using a market approach by utilizing the fair value of executed HECM securitizations. Since the executed HECM securitizations are private placements, the Company classifies these valuations as Level 3 in the fair value disclosures. HECM securitizations are recorded in other nonrecourse debt within the consolidated balance sheets. See Note 12, Indebtedness, for more information. The following table presents the estimated carrying amount and fair value of the Company’s financial instruments and other assets and liabilities measured at fair value on a recurring basis: Successor December 31, 2019 Recurring Fair Value Measurements Total Fair Value Level 1 Level 2 Level 3 Assets Mortgage loans held for sale $ 4,077.0 $ Mortgage loans held for investment Forward mortgage servicing rights Derivative financial instruments: IRLCs Forward MBS trades LPCs Eurodollar futures(1) Total assets Liabilities Derivative financial instruments: IRLCs(1) Forward MBS trades LPCs Eurodollar futures(1) Mortgage servicing rights financing Excess spread financing Total liabilities $ $ $ — 3,496.4 134.7 6.5 12.2 — 7,726.8 $ — $ 12.3 2.6 — 37.4 1,310.8 1,363.1 $ — $ — — — — — — — $ — $ — — — — — — $ 4,077.0 $ — — 134.7 6.5 12.2 — — — 3,496.4 — — — — 4,230.4 $ 3,496.4 — $ 12.3 2.6 — — — 14.9 $ — — — — 37.4 1,310.8 1,348.2 (1) Fair values of the underlying assets and liabilities are less than $0.1 for the specified dates. 133Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KSuccessor December 31, 2018 Recurring Fair Value Measurements Total Fair Value Level 1 Level 2 Level 3 Assets Mortgage loans held for sale $ 1,630.8 $ Mortgage loans held for investment Forward mortgage servicing rights Derivative financial instruments: IRLCs Forward MBS trades LPCs Eurodollar futures(1) Total assets Liabilities Derivative financial instruments: Forward MBS trades LPCs Eurodollar futures(1) Mortgage servicing rights financing Excess spread financing Total liabilities $ $ $ 119.1 3,665.4 47.6 0.1 1.7 — 5,464.7 $ 19.3 $ 0.4 — 31.7 1,184.4 1,235.8 $ — $ — — — — — — — $ — $ — — — — — $ 1,630.8 $ — — 47.6 0.1 1.7 — — 119.1 3,665.4 — — — — 1,680.2 $ 3,784.5 19.3 $ 0.4 — — — 19.7 $ — — — 31.7 1,184.4 1,216.1 (1) Fair values of the underlying assets and liabilities are less than $0.1 for the specified dates. The tables below present a reconciliation for all of the Company and Predecessor’s Level 3 assets and liabilities measured at fair value on a recurring basis: Year Ended December 31, 2019 Balance - beginning of period Total gains or losses included in earnings Payments received from borrowers Purchases, issuances, sales, repayments and settlements Purchases Issuances Sales Repayments Settlements Transfers to mortgage loans held for sale Transfers to real estate owned Balance - end of period Assets Liabilities Successor Mortgage servicing rights Mortgage loans held for investment Excess spread financing Mortgage servicing rights financing $ $ 3,665 (1,053) — 858 434 (408) — — — — $ 3,496 $ 119 $ 3 (11) — — (94) — — (12) (5) — $ $ 1,184 (169) — — 542 — (27) (219) — — 1,311 $ 32 5 — — — — — — — — 37 134 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KAssets Liabilities Successor Mortgage servicing rights Mortgage loans held for investment Excess spread financing Mortgage servicing rights financing Five Months Ended December 31, 2018 Balance - beginning of period Total gains or losses included in earnings Payments received from borrowers Purchases, issuances, sales, repayments and settlements Purchases Issuances Sales Repayments Settlements $ $ 3,413 (236) — $ 125 (1) (5) 479 120 (111) — — — — — — — Balance - end of period $ 3,665 $ 119 $ 1,039 $ 5 — — 255 — (38) (77) 1,184 $ 26 6 — — — — — — 32 Seven Months Ended July 31, 2018 Balance - beginning of period Total gains or losses included in earnings Purchases, issuances, sales, repayments and settlements Purchases Issuances Sales Repayments Settlements Predecessor Assets Liabilities Mortgage servicing rights Excess spread financing Mortgage servicing rights financing $ 2,937 $ 996 $ 166 144 162 4 — — 81 — 70 — (3) (105) 1,039 $ 10 16 — — — — — 26 Balance - end of period $ 3,413 $ No transfers were made into Level 3 fair value assets and liabilities for the year ended December 31, 2019, five months ended December 31, 2018, and seven months ended July 31, 2018. During the year ended December 31, 2019, $12 was transferred from mortgage loans held for investment, a Level 3 fair value asset, to mortgage loans held for sale, a Level 2 fair value asset, in connection with the collapse of Trust 2009-A, the Company’s legacy portfolio, and sale of the loans held in the trust. Refer to Note 7, Mortgage Loans Held for Sale and Investment, for further information. No transfers were made out of Level 3 fair value assets and liabilities for the Company for the five months ended December 31, 2018 and seven months ended July 31, 2018. 135Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KThe tables below present a summary of the estimated carrying amount and fair value of the Company and Predecessor’s financial instruments: Successor December 31, 2019 Carrying Amount Level 1 Fair Value Level 2 Level 3 Financial assets Cash and cash equivalents $ Restricted cash Advances and other receivables, net Reverse mortgage interests, net Mortgage loans held for sale Mortgage loans held for investment Derivative financial instruments Financial liabilities Unsecured senior notes(1) Advance facilities Warehouse facilities(1) Mortgage servicing rights financing liability Excess spread financing Derivative financial instruments Participating interest financing(1) HECM Securitization (HMBS)(1) Trust 2019-2 Trust 2019-1 Trust 2018-3 Trust 2018-2 329 283 988 6,279 4,077 — 153 2,366 422 4,575 37 1,311 15 4,299 331 300 208 148 $ $ 329 283 — $ — — — — — — 2,505 — — — — — — — — — — — — 4,077 — 153 — 422 4,575 — — 15 — — — — — (1) The amounts are presented net of unamortized debt issuance costs, premium and discount. — — 988 6,318 — — — — — — 37 1,311 — 4,299 331 300 208 148 136 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KSuccessor December 31, 2018 Carrying Amount Level 1 Fair Value Level 2 Level 3 Financial assets Cash and cash equivalents $ Restricted cash Advances and other receivables, net Reverse mortgage interests, net Mortgage loans held for sale Mortgage loans held for investment Derivative financial instruments Financial liabilities Unsecured senior notes(1) Advance facilities(1) Warehouse facilities(1) Mortgage servicing rights financing liability Excess spread financing Derivative financial instruments Participating interest financing(1) HECM Securitization (HMBS)(1) Trust 2018-3 Trust 2018-2 Trust 2018-1 Trust 2017-2 Nonrecourse debt - legacy assets 242 319 1,194 7,934 1,631 119 49 2,459 595 2,349 32 1,184 20 5,675 326 250 284 231 29 $ $ 242 319 — $ — — — — — — 2,451 — — — — — — — — — — — — — 1,631 — 49 — 595 2,349 — — 20 — — — — — — — — 1,194 7,942 — 119 — — — — 32 1,184 — 5,672 326 249 284 230 28 (1) The amounts are presented net of unamortized debt issuance costs, premium and discount. 19. Employee Benefit Plans The Company sponsors a defined contribution plan (401(k) plan) that covers all full-time employees. The Company matches 100% of participant contributions up to 2% of their total eligible annual base compensation and matches 50% of contributions for the next 4% of each participant’s total eligible annual base compensation. Matching contributions by the Company totaled approximately $20 and $7 for the year ended December 31, 2019 and for the five months ended December 31, 2018, respectively. Matching contributions by the Predecessor totaled approximately $10 and $15 for the seven months ended July 31, 2018 and the year ended December 31, 2017, respectively. 20. Capital Requirements Certain of the Company’s secondary market investors require minimum net worth (“capital”) requirements, as specified in the respective selling and servicing agreements. In addition, these investors may require capital ratios in excess of the stated requirements to approve large servicing transfers. To the extent that these requirements are not met, the Company’s secondary market investors may utilize a range of remedies ranging from sanctions, suspension or ultimately termination of the Company’s selling and servicing agreements, which would prohibit the Company from further originating or securitizing these specific types of mortgage loans or being an approved servicer. The Company’s various capital requirements related to its outstanding selling and servicing agreements are measured based on the Company’s operating subsidiary, Nationstar Mortgage LLC. As of December 31, 2019, the Company was in compliance with its selling and servicing capital requirements. 137Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-K21. Commitments and Contingencies Litigation and Regulatory The Company and its subsidiaries are routinely and currently involved in a significant number of legal proceedings, including, but not limited to, judicial, arbitration, regulatory and governmental proceedings related to matters that arise in connection with the conduct of the Company’s business. The legal proceedings are at varying stages of adjudication, arbitration or investigation and are generally based on alleged violations of consumer protection, securities, employment, contract, tort, common law fraud and other numerous laws, including, without limitation, the Equal Credit Opportunity Act, Fair Debt Collection Practices Act, Fair Credit Reporting Act, Real Estate Settlement Procedures Act, National Housing Act, Homeowners Protection Act, Service Member’s Civil Relief Act, Telephone Consumer Protection Act, Truth in Lending Act, Financial Institutions Reform, Recovery, and Enforcement Act of 1989, unfair, deceptive or abusive acts or practices in violation of the Dodd-Frank Act, the Securities Act of 1933, the Securities Exchange Act of 1934, the Home Mortgage Disclosure Act, Title 11 of the United States Code (aka the “Bankruptcy Code”), False Claims Act and Making Home Affordable loan modification programs. In addition, along with others in its industry, the Company is subject to repurchase and indemnification claims and may continue to receive claims in the future, regarding alleged breaches of representations and warranties relating to the sale of mortgage loans, the placement of mortgage loans into securitization trusts or the servicing of mortgage loans securitizations. The Company is also subject to legal actions or proceedings related to loss sharing and indemnification provisions of its various acquisitions. Certain of the pending or threatened legal proceedings include claims for substantial compensatory, punitive and/or statutory damages or claims for an indeterminate amount of damages. The Company’s business is also subject to extensive examinations, investigations and reviews by various federal, state and local governmental, regulatory and enforcement agencies. The Company has historically had a number of open investigations with these agencies and that trend continues. The Company is currently the subject of various governmental or regulatory investigations, subpoenas, examinations and inquiries related to its residential loan servicing and origination practices, bankruptcy and collections practices, its financial reporting and other aspects of its businesses. These matters include investigations by the Consumer Financial Protection Bureau (the “CFPB”), the Securities and Exchange Commission, the Executive Office of the United States Trustees, the Department of Justice, the Office of the Special Inspector General for the Troubled Asset Relief Program, the U.S. Department of Housing and Urban Development, the multi-state committee of mortgage banking regulators and various State Attorneys General. These specific matters and other pending or potential future investigations, subpoenas, examinations or inquiries may lead to administrative, civil or criminal proceedings or settlements, and possibly result in remedies including fines, penalties, restitution, or alterations in the Company’s business practices, and in additional expenses and collateral costs. Responding to these matters requires the Company to devote substantial resources, resulting in higher costs and lower net cash flows. For example, the Company continues to progress towards resolution of certain legacy regulatory matters involving examination findings for alleged violations of certain laws related to the Company’s business practices. The Company has been in discussions with the multi-state committee of mortgage banking regulators and various State Attorneys General concerning a potential resolution of their investigations. The Company is continuing to cooperate with all parties and in connection with these discussions, the Company previously recorded an accrual. These discussions may not result in a settlement of the matter; furthermore, any such settlement may exceed the amount accrued as of December 31, 2019. Moreover, if the discussions do not result in a settlement, the regulators and State Attorneys General may seek to exercise their enforcement authority through litigation or other proceedings and seek injunctive relief, damages, restitution and civil monetary penalties, which could have a material adverse effect on the Company’s business, reputation, financial condition and results of operations. Further, on April 24, 2018, the CFPB notified Nationstar that, in accordance with the CFPB’s discretionary Notice and Opportunity to Respond and Advise (“NORA”) process, the CFPB’s Office of Enforcement is considering whether to recommend that the CFPB take enforcement action against the Company, alleging violations of the Real Estate Settlement Procedures Act, the Consumer Financial Protection Act, and the Homeowners Protection Act, which stems from a 2014 examination. The purpose of a NORA letter is to provide a party being investigated an opportunity to present its position to the CFPB before an enforcement action may be recommended or commenced. The CFPB may seek to exercise its enforcement authority through settlement, administrative proceedings or litigation and seek injunctive relief, damages, restitution and civil monetary penalties, which could have a material adverse effect on the Company’s business, reputation, financial condition and results of operations. The Company has not recorded an accrual related to this matter as of December 31, 2019. because it does not believe that the possible loss or range of loss arising from any such action is estimable. The Company is continuing to cooperate with the CFPB. 138 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KSimilarly, the Company is in discussions with the Executive Office of the United States Trustees concerning certain legacy issues with respect to bankruptcy servicing practices.  In connection with these discussions, the Company is undertaking certain voluntary remediation activities with respect to loans at issue in these matters. While the Company and the Executive Office of the United States Trustees are engaged in discussions to potentially resolve these issues, there is no guarantee a resolution will occur.  Moreover, if the discussions do not result in a resolution, the Executive Office of the United States Trustees may seek redress through litigation or other proceedings and seek injunctive relief, damages and restitution in addition to the remediation activities, which could have a material adverse effect on the Company’s business, reputation, financial condition and results of operations. However, the Company believes it is premature to predict the potential outcome or to estimate the financial impact to the Company in connection with any potential action or settlement arising from this matter, including the voluntary remediation activities undertaken and to be undertaken by the Company. The Company seeks to resolve all legal proceedings and other matters in the manner management believes is in the best interest of the Company and contests liability, allegations of wrongdoing and, where applicable, the amount of damages or scope of any penalties or other relief sought as appropriate in each pending matter. The Company has entered into agreements with a number of entities and regulatory agencies that toll applicable limitations periods with respect to their claims. On at least a quarterly basis, the Company assesses its liabilities and contingencies in connection with outstanding legal and regulatory and governmental proceedings utilizing the latest information available. Where available information indicates that it is probable, a liability has been incurred, and the Company can reasonably estimate the amount of the loss, an accrued liability is established. The actual costs of resolving these proceedings may be substantially higher or lower than the amounts accrued. As a legal matter develops, the Company, in conjunction with any outside counsel handling the matter, evaluates on an ongoing basis whether such matter presents a loss contingency that is both probable and estimable. If, at the time of evaluation, the loss contingency is not both probable and reasonably estimable, the matter will continue to be monitored for further developments that would make such loss contingency both probable and reasonably estimable. Once the matter is deemed to be both probable and reasonably estimable, the Company will establish an accrued liability and record a corresponding amount to legal-related expense. The Company will continue to monitor the matter for further developments that could affect the amount of the accrued liability that has been previously established. Legal-related expense for the Company, which includes legal settlements and the fees paid to external legal service providers, of $64 and $22 for the year ended December 31, 2019 and the five months ended December 31, 2018, respectively, was included in general and administrative expenses on the consolidated statements of operations. Legal- related expense for the Predecessor of $40 and $40 for the seven months ended July 31, 2018 and the year ended December 31, 2017, respectively, was included in general and administrative expenses on the consolidated statements of operations. For a number of matters for which a loss is probable or reasonably possible in future periods, whether in excess of a related accrued liability or where there is no accrued liability, the Company may be able to estimate a range of possible loss. In determining whether it is possible to provide an estimate of loss or range of possible loss, the Company reviews and evaluates its material legal matters on an ongoing basis, in conjunction with any outside counsel handling the matter. For those matters for which an estimate is possible, management currently believes the aggregate range of reasonably possible loss is $18 to $37 in excess of the accrued liability (if any) related to those matters as of December 31, 2019. This estimated range of possible loss is based upon currently available information and is subject to significant judgment, numerous assumptions and known and unknown uncertainties. The matters underlying the estimated range will change from time to time, and actual results may vary substantially from the current estimate. Those matters for which an estimate is not possible are not included within the estimated range. Therefore, this estimated range of possible loss represents what management believes to be an estimate of possible loss only for certain matters meeting these criteria. It does not represent the Company’s maximum loss exposure and the Company cannot provide assurance that its litigations reserves will not need to be adjusted in the future. Thus, the Company’s exposure and ultimate losses may be higher, possibly significantly so, than the amounts accrued or this aggregate amount. In the Company’s experience, legal proceedings are inherently unpredictable. One or more of the following factors frequently contribute to this inherent unpredictability: the proceeding is in its early stages; the damages sought are unspecified, unsupported or uncertain; it is unclear whether a case brought as a class action will be allowed to proceed on that basis or, if permitted to proceed as a class action, how the class will be defined; the other party is seeking relief other than or in addition to compensatory damages (including, in the case of regulatory and governmental investigations and inquiries, the possibility of fines and penalties); the matter presents meaningful legal uncertainties, including novel issues of law; the Company has not engaged in meaningful settlement discussions; discovery has not started or is not complete; there are significant facts in dispute; predicting possible outcomes depends on making assumptions about future decisions of courts or governmental or regulatory bodies or the behavior of other parties; and there are a large number of parties named as defendants (including where it is uncertain how damages or liability, if any, will be shared among multiple defendants). Generally, the less progress that has been made in the proceedings or the broader the range of potential results, the harder it is for the Company to estimate losses or ranges of losses that is reasonably possible the Company could incur. 139Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KBased on current knowledge, and after consultation with counsel, management believes that the current legal accrued liability within payables and accrued liabilities, is appropriate, and the amount of any incremental liability arising from these matters is not expected to have a material adverse effect on the consolidated financial condition of the Company, although the outcome of such proceedings could be material to the Company’s operating results and cash flows for a particular period depending, on among other things, the level of the Company’s revenues or income for such period. However, in the event of significant developments on existing cases, it is possible that the ultimate resolution, if unfavorable, may be material to the Company’s consolidated financial statements. Other Loss Contingencies As part of the Company’s ongoing operations, it acquires servicing rights of forward and reverse mortgage loan portfolios that are subject to indemnification based on the representations and warranties of the seller. From time to time, the Company will seek recovery under these representations and warranties for incurred costs. The Company believes all balances sought from sellers recorded in advances and other receivables and reverse mortgage interests represent valid claims. However, the Company acknowledges that the claims process can be prolonged due to the required time to perfect claims at the loan level. Because of the required time to perfect or remediate these claims, management relies on the sufficiency of documentation supporting the claim, current negotiations with the counterparty and other evidence to evaluate whether a reserve is required for non-recoverable balances. In the absence of successful negotiations with the seller, all amounts claimed may not be recovered. Balances may be written-off and charged against earnings when management identifies amounts where recoverability from the seller is not likely. As of December 31, 2019, the Company believes all recorded balances for which recovery is sought from the seller are valid claims, and no evidence suggests additional reserves are warranted. Lease Commitments The Company leases various corporate and other office facilities under non-cancelable lease agreements with primary terms extending through 2029. These lease agreements generally provide for market-rate renewal options and may provide for escalations in minimum rentals over the lease term. The Company incurred rental expense of $39 and $16 during the year ended December 31, 2019 and the five months ended December 31, 2018, respectively. Rental expense incurred by the Predecessor was $19 and $31 during the seven months ended July 31, 2018 and the year ended December 31, 2017, respectively. See Note 9, Leases, for more information. Loan and Other Commitments The Company enters into IRLCs with prospective borrowers whereby the Company commits to lend a certain loan amount under specific terms and interest rates to the borrower. The Company also enters into LPCs with prospective sellers. These loan commitments are treated as derivatives and are carried at fair value. See Note 11, Derivative Financial Instruments, for more information. The Company had certain reverse MSRs, reverse MSLs and reverse mortgage loans related to approximately $22,725 and $28,415 of UPB in reverse mortgage loans as of December 31, 2019 and 2018, respectively. As a servicer for these reverse mortgage loans, among other things, the Company is obligated to fund borrowers’ draws to the loan customers as required in accordance with the loan agreement. As of December 31, 2019 and 2018, the Company’s maximum unfunded advance obligation to fund borrower draws related to these MSRs and loans was approximately $2,617 and $3,128, respectively. Upon funding any portion of these draws, the Company expects to securitize and sell the advances in transactions that will be accounted for as secured borrowings. 22. Business Segment Reporting Upon consummation of the Merger with Nationstar, the Company has identified four reportable segments: Servicing, Originations, Xome and Corporate/Other. The Company’s segments are based upon the Company’s organizational structure which focuses primarily on the services offered. Corporate functional expenses are allocated to individual segments based on actual cost of services performed based on a direct resource utilization, estimate of percentage use for shared services or headcount percentage for certain functions. Facility costs are allocated to individual segments based on cost per headcount for specific facilities utilized. Group insurance costs are allocated to individual segments based on global cost per headcount. Non-allocated corporate expenses include the administrative costs of executive management and other corporate functions that are not directly attributable to Company’s operating segments. Revenues generated on inter-segment services performed are valued based on similar services provided to external parties. 140 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KThe following tables present financial information by segment: Successor Year Ended December 31, 2019 Servicing Originations Xome Elimination Total Operating Segments Corporate/ Other Consolidated Revenues Service related, net $ 408 $ 80 $ 422 $ (3) $ 907 $ 2 $ 909 Net gain on mortgage loans held for sale Total revenues Total expenses Other income (expenses), net: Interest income Interest expense Other income (expenses), net Total other income (expenses), net (Loss) income before income tax (benefit) expense Depreciation and amortization for property and equipment and intangible assets Total assets $ $ $ 124 532 690 500 (469) 4 35 963 1,043 568 98 (98) 4 4 — 422 398 — — 14 14 — (3) (3) — — — — 1,087 1,994 1,653 598 (567) 22 53 11 13 198 7 (212) (7) (212) 1,098 2,007 1,851 605 (779) 15 (159) (123) $ 479 $ 38 $ — $ 394 $ (397) $ (3) 19 11,044 $ $ 18 9,257 $ $ 14 526 $ $ — $ 51 (4,826) $ 16,001 $ $ 40 2,304 $ $ 91 18,305 Successor Five Months Ended December 31, 2018 Servicing Originations Xome Elimination Total Operating Segments Corporate/ Other Consolidated Revenues Service related, net $ 217 $ 24 $ 177 $ — $ 418 $ — $ Net gain on mortgage loans held for sale Total revenues Total expenses Other income (expenses), net: Interest income Interest expense Other income, net Total other income (expenses), net (Loss) income before income tax (benefit) expense Depreciation and amortization for property and equipment and intangible assets Total assets $ $ $ 19 236 303 222 (173) 6 55 157 181 155 27 (26) 5 6 — 177 178 — (1) 1 — — — — — — — — 176 594 636 249 (200) 12 61 — — 71 7 (93) 1 (85) 418 176 594 707 256 (293) 13 (24) (12) $ 32 $ (1) $ — $ 19 $ (156) $ (137) 9 13,485 $ $ 5 4,866 $ $ 5 493 $ $ — $ 19 (3,772) $ 15,072 $ $ 20 1,901 $ $ 39 16,973 141Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KServicing Originations Xome Elimination/ Reclassification(1) Total Operating Segments Corporate/ Other Consolidated Revenues Service related, net $ 740 $ 36 $ 149 $ (25) $ 900 $ 1 $ 901 Predecessor Seven Months Ended July 31, 2018 Net gain on mortgage loans held for sale Total revenues Total expenses Other income (expenses), net: Interest income Interest expense Other (expenses) income, net Total other income (expenses), net Income (loss) before income tax expense (benefit) Depreciation and amortization for property and equipment and intangible assets Total assets $ $ $ — 740 474 288 (268) (1) 19 270 306 245 38 (37) — 1 — 149 123 — — 9 9 25 — — — — — — 295 1,195 842 326 (305) 8 29 — 1 103 7 (83) (2) (78) 295 1,196 945 333 (388) 6 (49) 285 $ 62 $ 35 $ — $ 382 $ (180) $ 202 15 14,578 $ $ 7 4,701 $ $ 7 425 $ $ — $ 29 (3,591) $ 16,113 $ $ 4 913 $ $ 33 17,026 Servicing(1) Originations Xome Elimination/ Reclassification(1) Total Operating Segments Corporate/ Other Consolidated Revenues Service related, net $ 766 $ 63 $ 291 $ (79) $ 1,041 $ 2 $ 1,043 Predecessor Year Ended December 31, 2017 Net gain on mortgage loans held for sale Total revenues Total expenses Other income (expenses), net: Interest income Interest expense Other (expenses) income, net Total other income (expenses), net Income (loss) before income tax expense (benefit) Depreciation and amortization for property and equipment and intangible assets Total assets $ $ $ — 766 691 527 (523) (3) 1 528 591 439 55 (54) — 1 — 291 247 — — 9 9 79 — — — — — — 607 1,648 1,377 582 (577) 6 11 — 2 98 15 (154) (3) 607 1,650 1,475 597 (731) 3 (142) (131) 76 $ 153 $ 53 $ — $ 282 $ (238) $ 44 23 15,006 $ $ 10 4,935 $ $ 14 393 $ $ — $ 47 (3,117) $ 17,217 $ $ 12 819 $ $ 59 18,036 (1) For the Predecessor’s Servicing segment results purposes, all revenue is attributable to servicing the portfolio. Therefore, $25 and $79 of net gain on mortgage loans was moved to revenues - service related, net during the seven months ended July 31, 2018 and the year ended December 31, 2017, respectively. For consolidated results purposes, these amounts were reclassed to net gain on mortgage loans held for sale. 142 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-K  23. Guarantor Financial Statement Information As of December 31, 2019, Nationstar Mortgage LLC and Nationstar Capital Corporation(1) (collectively, the “Issuer”), both wholly- owned subsidiaries of the Company, have issued a 6.500% unsecured senior notes due July 2021(2) with an outstanding aggregate principal amount of $492 and a 6.500% unsecured senior notes due June 2022(2) with an outstanding aggregate principal amount of $206 (collectively, the “unsecured senior notes”). The unsecured senior notes are unconditionally guaranteed, jointly and severally, by all of Nationstar Mortgage LLC’s existing and future domestic subsidiaries other than its securitization and certain finance subsidiaries, certain other restricted subsidiaries, excluded restricted subsidiaries and subsidiaries that in the future Nationstar Mortgage LLC designates as unrestricted subsidiaries. All guarantor subsidiaries are 100% owned by Nationstar Mortgage LLC. The Company and its three direct wholly-owned subsidiaries are guarantors of the unsecured senior notes as well. Presented below are the consolidating financial statements of the Company, Nationstar Mortgage LLC and the guarantor subsidiaries for the years indicated. In the condensed consolidating financial statements presented below, the Company allocates income tax expense to Nationstar Mortgage LLC as if it were a separate tax payer entity pursuant to ASC 740, Income Taxes. (1) Nationstar Capital Corporation has no assets, operations or liabilities other than being a co-obligor of the unsecured senior notes. (2) This note was subsequently redeemed in full in February 2020. See Note 26, Subsequent Events, for further information. 143Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KMR. COOPER GROUP INC. CONSOLIDATING BALANCE SHEET DECEMBER 31, 2019 Mr. Cooper Issuer(1) Successor Guarantor (Subsidiaries of Issuer) Non- Guarantor (Subsidiaries of Issuer) Eliminations Consolidated $ $ $ — $ — — — — — — 1,273 — 2,828 $ 287 175 3,478 988 5,312 4,077 92 70 1,279 698 4,101 $ 16,456 $ 1,667 $ 699 $ — — 63 — — — 140 1,870 2,231 63 4,575 1,882 1,334 61 4,299 715 13,628 2,828 1 — — — — — — — 215 — 216 $ 41 $ 108 24 — 967 — 20 2 751 — $ 1,913 $ — $ — — — — — — — (855) (3,526) (4,381) $ — $ — — $ 359 — $ — — 1 — — — — 1 215 — 70 14 — 987 — 1,430 483 — — — — — (855) (855) (3,526) 329 283 3,502 988 6,279 4,077 112 1,345 1,390 — 18,305 2,366 422 4,575 2,016 1,348 61 5,286 — 16,074 2,231 $ 4,101 $ 16,456 $ 216 $ 1,913 $ (4,381) $ 18,305 Assets Cash and cash equivalents Restricted cash Mortgage servicing rights Advances and other receivables, net Reverse mortgage interests, net Mortgage loans held for sale at fair value Property and equipment, net Deferred tax assets, net Other assets Investment in subsidiaries Total assets Liabilities and Stockholders’ Equity Unsecured senior notes, net Advance facilities, net Warehouse facilities, net Payables and other liabilities MSR related liabilities - nonrecourse at fair value Mortgage servicing liabilities Other nonrecourse debt, net Payables to affiliates Total liabilities Total stockholders’ equity Total liabilities and stockholders’ equity (1) Issuer balances exclude the balances of its guarantor and non-guarantor subsidiaries, as previously described. 144 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KMR. COOPER GROUP INC. CONSOLIDATING STATEMENT OF OPERATIONS YEAR ENDED DECEMBER 31, 2019 Mr. Cooper Issuer(1) Successor Guarantor (Subsidiaries of Issuer) Non- Guarantor (Subsidiaries of Issuer) Eliminations Consolidated Revenues: Service related, net Net gain on mortgage loans held for sale Total revenues Expenses: Salaries, wages benefits General and administrative Total expenses Other income (expenses), net: Interest income Interest expense Other income (expenses), net Gain (loss) from subsidiaries Total other income (expenses), net (Loss) income before income tax expense Less: Income tax (benefit) expense Net income (loss) Less: Net loss attributable to non- controlling interests Net income (loss) attributable to Mr. Cooper $ — $ 451 $ 22 $ 436 $ — $ 909 — — — — — — (153) — 142 (11) (11) (285) 274 — 1,087 1,538 794 651 1,445 525 (566) 1 98 58 151 13 138 (4) — 22 5 2 7 — — (15) — (15) — — — — 11 447 158 241 399 80 (60) 29 — 49 97 (1) 98 — — — — — — — — — (240) (240) (240) — (240) — 1,098 2,007 957 894 1,851 605 (779) 15 — (159) (3) (273) 270 (4) $ 274 $ 142 $ — $ 98 $ (240) $ 274 (1) Issuer activities exclude the activities of its guarantor and non-guarantor subsidiaries, as previously described. 145Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KMR. COOPER GROUP INC. CONSOLIDATING STATEMENT OF CASH FLOWS YEAR ENDED DECEMBER 31, 2019 Mr. Cooper Issuer(1) Successor Guarantor (Subsidiaries of Issuer) Non- Guarantor (Subsidiaries of Issuer) Eliminations Consolidated Operating Activities Net income (loss) Adjustment to reconcile net income (loss) to net cash attributable to operating activities: Deferred tax benefit (Gain) loss from subsidiaries Net gain on mortgage loans held for sale Interest income on reverse mortgage loans Loss on sale of assets Provision for servicing reserves Fair value changes and amortization/ accretion of mortgage servicing rights/liabilities Fair value changes in excess spread financing Fair value changes in mortgage servicing rights financing liability Fair value changes in mortgage loans held for investment Amortization of premiums, net of discount accretion Depreciation and amortization for property and equipment and intangible assets Share-based compensation Other loss Repurchases of forward loans assets out of Ginnie Mae securitizations Mortgage loans originated and purchased for sale, net of fees Sales proceeds and loan payment proceeds for mortgage loans held for sale and held for investment Changes in assets and liabilities: Advances and other receivables Reverse mortgage interests Other assets Payables and other liabilities Net cash attributable to operating activities $ 274 $ 138 $ — $ 98 $ (240) $ 270 (286) (142) — — — — — — — — 7 — — — — — — — — 147 — — (77) (98) (1,087) (264) 2 66 997 (164) 5 — (18) 75 16 3 (2,895) (40,269) 41,809 228 2,035 11 (70) 443 — — — — — — — — — — — — — — — — — — — — — — (3) — (11) (43) — — 8 (5) — (3) (21) 16 2 8 — 12 139 — 157 (80) (15) 259 — 240 — — — — — — — — — — — — — — — — — — — — (366) — (1,098) (307) 2 66 1,005 (169) 5 (3) (32) 91 18 11 (2,895) (40,257) 41,948 228 2,192 78 (85) 702 (1) Issuer activities exclude the activities of its guarantor and non-guarantor subsidiaries, as previously described. 146 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KMR COOPER GROUP INC. CONSOLIDATING STATEMENT OF CASH FLOWS YEAR ENDED DECEMBER 31, 2019 (Continued) Mr. Cooper Issuer(1) Successor Guarantor (Subsidiaries of Issuer) Non- Guarantor (Subsidiaries of Issuer) Eliminations Consolidated Investing Activities Acquisition, net of cash acquired Property and equipment additions, net of disposals Purchase of forward mortgage servicing rights, net of liabilities incurred Proceeds on sale of forward and reverse mortgage servicing rights Net cash attributable to investing activities Financing Activities Increase in warehouse facilities Decrease in advance facilities Repayment of notes payable Proceeds from issuance of HECM securitizations Proceeds from sale of HECM securitizations Repayment of HECM securitizations Proceeds from issuance of participating interest financing Repayment of participating interest financing Proceeds from issuance of excess spread financing Repayment of excess spread financing Settlement of excess spread financing Repayment of nonrecourse debt - legacy assets Redemption and repayment of unsecured senior notes Repayment of finance lease liability Surrender of shares relating to stock vesting Debt financing costs Net cash attributable to financing activities Net increase (decrease) in cash and cash equivalents Cash and cash equivalents - beginning of period Cash and cash equivalents - end of period — — — — — — — — — — — — — — — — — — — — — — — — (85) (34) (547) 343 (323) 1,704 (40) (294) — — — 277 (1,868) 542 (27) (219) — (100) (4) (2) (6) (37) 83 379 $ — $ 462 $ — — — — — — — — — — — — — — — — — — — — — — — 1 1 — (15) — — (15) — (146) — 751 20 (870) — — — — — (29) — — — (2) (276) (32) 181 — — — — — — — — — — — — — — — — — — — — — — — — $ 149 $ — $ (85) (49) (547) 343 (338) 1,704 (186) (294) 751 20 (870) 277 (1,868) 542 (27) (219) (29) (100) (4) (2) (8) (313) 51 561 612 (1) Issuer activities exclude the activities of its guarantor and non-guarantor subsidiaries, as previously described. 147Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KMR. COOPER GROUP INC. CONSOLIDATING BALANCE SHEET DECEMBER 31, 2018 Mr. Cooper Issuer(1) Successor Guarantor (Subsidiaries of Issuer) Non- Guarantor (Subsidiaries of Issuer) Eliminations Consolidated $ $ $ — $ — — — — — — — 973 — 2,820 $ 193 186 3,644 1,194 6,770 1,631 1 84 — 660 601 1 — — — — — — — — 202 — $ 48 $ 133 32 — 1,164 — 118 12 (6) 621 — 3,793 $ 14,964 $ 203 $ 2,122 $ — $ — — — — — — — — (688) (3,421) (4,109) $ 1,660 $ 799 $ — — 49 — — — 139 1,848 1,945 90 2,349 1,413 1,197 71 5,676 549 12,144 2,820 — $ — — $ 505 — $ — — 1 — — — — 1 202 — 80 19 — 1,119 — 1,723 399 — — — — — (688) (688) (3,421) 242 319 3,676 1,194 7,934 1,631 119 96 967 795 — 16,973 2,459 595 2,349 1,543 1,216 71 6,795 — 15,028 1,945 $ 3,793 $ 14,964 $ 203 $ 2,122 $ (4,109) $ 16,973 Assets Cash and cash equivalents Restricted cash Mortgage servicing rights Advances and other receivables, net Reverse mortgage interests, net Mortgage loans held for sale at fair value Mortgage loans held for investment, net Property and equipment, net Deferred tax assets, net Other assets Investment in subsidiaries Total assets Liabilities and Stockholders’ Equity Unsecured senior notes, net Advance facilities, net Warehouse facilities, net Payables and other liabilities MSR related liabilities - nonrecourse at fair value Mortgage servicing liabilities Other nonrecourse debt, net Payables to affiliates Total liabilities Total stockholders’ equity Total liabilities and stockholders’ equity (1) Issuer balances exclude the balances of its guarantor and non-guarantor subsidiaries, as previously described. 148 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KMR. COOPER GROUP INC. CONSOLIDATING STATEMENT OF OPERATIONS FIVE MONTHS ENDED DECEMBER 31, 2018 Mr. Cooper Issuer(1) Successor Guarantor (Subsidiaries of Issuer) Non- Guarantor (Subsidiaries of Issuer) Eliminations Consolidated Revenues: Service related, net Net gain on mortgage loans held for sale Total revenues Expenses: Salaries, wages and benefits General and administrative Total expenses Other income (expenses), net: Interest income Interest expense Other income, net (Loss) gain from subsidiaries Total other income (expenses), net (Loss) income before income tax benefit Less: Income tax benefit Net income (loss) Less: Net loss attributable to non- controlling interests Net income (loss) attributable to Mr. Cooper $ — $ 233 $ 9 $ 176 $ — $ — — 1 — 1 — (64) 1 (44) (107) (108) (992) 884 — 175 408 258 262 520 237 (211) 11 2 39 (73) (29) (44) — — 9 2 1 3 — — — — — 6 — 6 — 1 177 76 107 183 19 (18) 1 — 2 (4) — (4) — — — — — — — — — 42 42 42 — 42 — $ 884 $ (44) $ 6 $ (4) $ 42 $ 418 176 594 337 370 707 256 (293) 13 — (24) (137) (1,021) 884 — 884 (1) Issuer activities exclude the activities of its guarantor and non-guarantor subsidiaries, as previously described. 149Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KMR. COOPER GROUP INC. CONSOLIDATING STATEMENT OF OPERATIONS SEVEN MONTHS ENDED JULY 31, 2018 Nationstar Issuer(1) Predecessor Guarantor (Subsidiaries of Issuer) Non- Guarantor (Subsidiaries of Issuer) Eliminations Consolidated Revenues: Service related, net $ — $ 732 $ 16 $ 153 $ — $ 901 Net gain on mortgage loans held for sale Total revenues Expenses: Salaries, wages benefits General and administrative Total expenses Other income (expenses), net: Interest income Interest expense Other (expenses) income, net Gain (loss) from subsidiaries Total other income (expenses), net Income (loss) before income tax expense Less: Income tax expense Net income (loss) Less: Net income attributable to non- controlling interests Net income (loss) attributable to Nationstar — — — 27 27 — — — 181 181 154 — 154 — 295 1,027 359 427 786 299 (364) (3) 56 (12) 229 48 181 — — 16 3 1 4 — — — — — 12 — 12 — — 153 64 64 128 34 (24) 9 — 19 44 — 44 — — — — — — — — — (237) (237) (237) — (237) — $ 154 $ 181 $ 12 $ 44 $ (237) $ 295 1,196 426 519 945 333 (388) 6 — (49) 202 48 154 — 154 (1) Issuer activities exclude the activities of its guarantor and non-guarantor subsidiaries, as previously described. 150 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KMR. COOPER GROUP INC. CONSOLIDATING STATEMENT OF CASH FLOWS FIVE MONTHS ENDED DECEMBER 31, 2018 Mr. Cooper Issuer(1) Successor Guarantor (Subsidiaries of Issuer) Non- Guarantor (Subsidiaries of Issuer) Eliminations Consolidated $ 884 $ (44) $ 6 $ (4) $ 42 $ 884 Operating Activities Net income (loss) Adjustments to reconcile net income (loss) to net cash attributable to operating activities: Deferred tax benefit Loss (gain) from subsidiaries Net gain on mortgage loans held for sale Interest income on reverse mortgage loans Provision for servicing reserves Fair value changes and amortization/ accretion of mortgage servicing rights/liabilities Fair value changes in excess spread financing Fair value changes in mortgage servicing rights financing liability Fair value changes in mortgage loans held for investment Amortization of premiums, net of discount accretion Depreciation and amortization for property and equipment and intangible assets Share-based compensation Other loss (gain) Repurchases of forward loans assets out of Ginnie Mae securitizations Mortgage loans originated and purchased for sale, net of fees Sales proceeds and loan payment proceeds for mortgage loans held for sale and held for investment Changes in assets and liabilities: Advances and other receivables Reverse mortgage interests Other assets Payables and other liabilities (971) 44 — — — — — — — 3 — — — — — — — — 1 28 (49) (2) (175) (206) 38 225 6 6 — 7 33 1 1 (527) (8,888) 9,389 43 1,569 (18) (130) — — — — — — — — — — — — — — — — — — (6) — — (1) — (1) — — — (1) — (2) (1) 6 1 (1) — — 16 — (25) (38) 34 (17) — (42) (1,021) — — — — — — — — — — — — — — — — — — — — (176) (206) 38 225 5 6 (2) 9 39 2 — (527) (8,888) 9,405 43 1,544 (61) (68) 1,251 Net cash attributable to operating activities (11) 1,279 (1) Issuer activities exclude the activities of its guarantor and non-guarantor subsidiaries, as previously described. 151Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KMR. COOPER GROUP INC. CONSOLIDATING STATEMENT OF CASH FLOWS FIVE MONTHS ENDED DECEMBER 31, 2018 (Continued) Mr. Cooper Issuer(1) Successor Guarantor (Subsidiaries of Issuer) Non- Guarantor (Subsidiaries of Issuer) Eliminations Consolidated Investing Activities Acquisition, net of cash acquired Property and equipment additions, net of disposals Purchase of forward mortgage servicing rights, net of liabilities incurred Proceeds on sale of forward and reverse mortgage servicing rights Net cash attributable to investing activities Financing Activities Decrease in warehouse facilities Increase in advance facilities Proceeds from issuance of HECM securitizations Repayment of HECM securitizations Proceeds from issuance of participating interest financing Repayment of participating interest financing Proceeds from issuance of excess spread financing Repayment of excess spread financing Settlement of excess spread financing Repayment of nonrecourse debt - legacy assets Redemption and repayment of unsecured senior notes Proceeds from non-controlling interests Debt financing costs Net cash attributable to financing activities Net decrease in cash and cash equivalents Cash and cash equivalents - beginning of period Cash and cash equivalents - end of period — — — — — — — — — — — — — — — — — — — (11) 11 — (18) (313) 105 (226) (351) 40 — — 112 (943) 255 (38) (77) — (1,030) 3 (3) (2,032) (979) 1,358 $ — $ 379 $ — — — — — — — — — — — — — — — — — — — — 1 1 (33) 3 6 — (24) — 5 343 (374) — — — — — (6) — — 1 (31) (72) 253 — — — — — — — — — — — — — — — — — — — — — (33) (15) (307) 105 (250) (351) 45 343 (374) 112 (943) 255 (38) (77) (6) (1,030) 3 (2) (2,063) (1,062) 1,623 $ 181 $ — $ 561 (1) Issuer activities exclude the activities of its guarantor and non-guarantor subsidiaries, as previously described. 152 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KMR. COOPER GROUP INC. CONSOLIDATING STATEMENT OF CASH FLOWS SEVEN MONTHS ENDED JULY 31, 2018 Nationstar Issuer(1) Predecessor Guarantor (Subsidiaries of Issuer) Non- Guarantor (Subsidiaries of Issuer) Eliminations Consolidated Operating Activities Net income (loss) Adjustment to reconcile net income (loss) to net cash attributable to operating activities: Deferred tax expense (Gain) loss from subsidiaries Net gain on mortgage loans held for sale Interest income on reverse mortgage loans Gain on sale of assets MSL related increased obligation Provision for servicing reserves Fair value changes and amortization/ accretion of mortgage servicing rights/liabilities Fair value changes in excess spread financing Fair value changes in mortgage servicing rights financing liability Amortization of premiums, net of discount accretion Depreciation and amortization for property and equipment and intangible assets Share-based compensation Other loss Repurchases of forward loans assets out of Ginnie Mae securitizations Mortgage loans originated and purchased for sale, net of fees Sales proceeds and loan payment proceeds for mortgage loans held for sale and held for investment Changes in assets and liabilities: Advances and other receivables Reverse mortgage interests Other assets Payables and other liabilities Net cash attributable to operating activities $ 154 $ 181 $ 12 $ 44 $ (237) $ 154 — (181) — — — — — — — — — — — — — — — — — 9 27 9 63 (56) (295) (274) — 59 70 (178) 81 16 11 26 16 3 (544) (12,328) 13,381 377 1,866 (294) 65 2,246 — — — — — — — — — — — — — — — — — — — (12) — — — — — — (9) — — 1 — — (3) 7 1 — — — 11 — (265) 256 (4) 39 — 237 — — — — — — — — — — — — — — — — — — — — 63 — (295) (274) (9) 59 70 (177) 81 16 8 33 17 3 (544) (12,328) 13,392 377 1,601 (41) 88 2,294 (1) Issuer activities exclude the activities of its guarantor and non-guarantor subsidiaries, as previously described. 153Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KMR COOPER GROUP INC. CONSOLIDATING STATEMENT OF CASH FLOWS SEVEN MONTHS ENDED JULY 31, 2018 (Continued) Nationstar Issuer(1) Predecessor Guarantor (Subsidiaries of Issuer) Non- Guarantor (Subsidiaries of Issuer) Eliminations Consolidated Investing Activities Property and equipment additions, net of disposals Purchase of forward mortgage servicing rights, net of liabilities incurred Net payment related to acquisition of HECM related receivables Proceeds on sale of assets Net cash attributable to investing activities Financing Activities Decrease in warehouse facilities Decrease in advance facilities Proceeds from issuance of HECM securitizations Repayment of HECM securitizations Proceeds from issuance of participating interest financing in reverse mortgage interests Repayment of participating interest financing in reverse mortgage interests Proceeds from issuance of excess spread financing Repayment of excess spread financing Settlement of excess spread financing Repayment of nonrecourse debt - legacy assets Repurchase of unsecured senior notes Repurchase of common stock Surrender of shares relating to stock vesting Debt financing costs Dividends to non-controlling interests Net cash attributable to financing activities Net (decrease) increase in cash and cash equivalents Cash and cash equivalents - beginning of period Cash and cash equivalents - end of period — — — — — — — — — — — — — — — — — (9) — — (9) — — (35) (127) (1) — (163) (585) (55) — — 208 (1,599) 70 (3) (105) — (62) — — (24) (1) (2,156) (73) 423 $ — $ 350 $ — — — — — — — — — — — — — — — — — — — — — — 1 1 (5) (7) — 13 1 — (250) 759 (448) — — — — — (7) — — — — — 54 94 151 — — — — — — — — — — — — — — — — — — — — — — — $ 245 $ — $ (40) (134) (1) 13 (162) (585) (305) 759 (448) 208 (1,599) 70 (3) (105) (7) (62) — (9) (24) (1) (2,111) 21 575 596 (1) Issuer activities exclude the activities of its guarantor and non-guarantor subsidiaries, as previously described. 154 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KMR. COOPER GROUP INC. CONSOLIDATING STATEMENT OF OPERATIONS YEAR ENDED DECEMBER 31, 2017 Nationstar Issuer(1) Predecessor Guarantor  (Subsidiaries of Issuer) Non- Guarantor (Subsidiaries of Issuer) Eliminations Consolidated Revenues: Service related, net Net gain on mortgage loans held for sale Total revenues Expenses: Salaries wages and benefits General and administrative Total expenses Other income (expenses), net: Interest income Interest expense Other (expenses) income, net Gain (loss) from subsidiaries Total other income (expenses), net Income (loss) before income tax expense Less: Income tax expense Net income (loss) Less: Net income attributable to non- controlling interests Net income (loss) attributable to Nationstar $ — $ 717 $ 28 $ 298 $ — $ 1,043 — — — — — — — — 30 30 30 — 30 — 606 1,323 605 590 1,195 544 (675) (6) 53 (84) 44 13 31 1 — 28 5 11 16 — — — — — 12 — 12 — 1 299 132 132 264 53 (56) 9 — 6 41 — 41 — — — — — — — — — (83) (83) (83) — (83) — $ 30 $ 30 $ 12 $ 41 $ (83) $ 607 1,650 742 733 1,475 597 (731) 3 — (131) 44 13 31 1 30 (1) Issuer activities exclude the activities of its guarantor and non-guarantor subsidiaries, as previously described. 155Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KMR. COOPER GROUP INC. CONSOLIDATING STATEMENT OF CASH FLOWS YEAR ENDED DECEMBER 31, 2017 Nationstar Issuer(1) Predecessor Guarantor  (Subsidiaries of Issuer) Non- Guarantor  (Subsidiaries of Issuer) Eliminations Consolidated Operating Activities Net income (loss) Adjustments to reconcile net income (loss) to net cash attributable to operating activities: Deferred tax benefit (Gain) loss from subsidiaries Net gain on mortgage loans held for sale Interest income on reverse mortgage loans Loss (gain) on sale of assets Provision for servicing reserves Fair value changes and amortization/ accretion of mortgage servicing rights/liabilities Fair value changes in excess spread financing Fair value changes in mortgage servicing rights financing liability Amortization of premiums, net of discount accretion Depreciation and amortization for property and equipment and intangible assets Share-based compensation Other loss Repurchases of forward loans assets out of Ginnie Mae securitizations Mortgage loans originated and purchased for sale, net of fees Sales proceeds and loan payment proceeds for mortgage loans held for sale and held for investment Changes in assets and liabilities: Advances and other receivables Reverse mortgage interests Other assets Payables and other liabilities Net cash attributable to operating activities $ 30 $ 31 $ 12 $ 41 $ (83) $ 31 — (30) — — — — — — — — — — — — — — — — 4 — 4 (46) (53) (606) (490) 1 148 430 15 (17) 73 45 12 6 (1,249) (19,159) 20,760 (30) 1,829 (103) (180) 1,417 — — — — — — — — — — — — — — — — — — (12) (1) (1) — — (1) — (9) — — (3) — 9 14 5 — — — 16 — (157) 36 (12) (61) — 83 — — — — — — — — — — — — — — — — — — — (46) — (607) (490) (8) 148 430 12 (17) 82 59 17 6 (1,249) (19,159) 20,776 (30) 1,672 (75) (193) 1,359 (1) Issuer activities exclude the activities of its guarantor and non-guarantor subsidiaries, as previously described. 156 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KMR. COOPER GROUP INC. CONSOLIDATING STATEMENT OF CASH FLOWS YEAR ENDED DECEMBER 31, 2017 (Continued) Nationstar Issuer(1) Predecessor Guarantor  (Subsidiaries of Issuer) Non- Guarantor  (Subsidiaries of Issuer) Eliminations Consolidated Investing Activities Property and equipment additions, net of disposals Purchase of forward mortgage servicing rights, net of liabilities incurred Net proceeds from acquisition of reverse mortgage servicing portfolio and HECM-related receivables Proceeds on sale of forward and reverse mortgage servicing rights Proceeds on sale of assets Purchase of cost-method investment Net cash attributable to investing activities Financing Activities Increase in warehouse facilities Decrease in advance facilities Proceeds from issuance of HECM securitizations Repayment of HECM securitizations Proceeds from issuance of participating interest financing in reverse mortgage interests Repayment of participating interest financing in reverse mortgage interests Repayment of excess spread financing Settlement of excess spread financing Repayment of nonrecourse debt - legacy assets Redemption and repayment of unsecured senior notes Surrender of shares relating to stock vesting Debt financing costs Dividends to non-controlling interests Net cash attributable to financing activities Net decrease in cash and cash equivalents Cash and cash equivalents - beginning of period Cash and cash equivalents - end of period — — — — — — — — — — — — — — — — — (4) — — (4) — — (37) (56) 16 71 16 (4) 6 863 (81) — (1) 575 (2,597) (23) (207) — (123) — (13) (5) (1,612) (189) 612 $ — $ 423 $ — — — — — — — — — — — — — — — — — — — — — (5) (7) — — — — (12) — (160) 707 (571) — — — — (15) — — — — (39) (1) (112) 263 2 1 — — — — — — — — — — — — — — — — — — — — — — — (42) (63) 16 71 16 (4) (6) 863 (241) 707 (572) 575 (2,597) (23) (207) (15) (123) (4) (13) (5) (1,655) (302) 877 575 (1) Issuer activities exclude the activities of its guarantor and non-guarantor subsidiaries, as previously described. $ 151 $ — $ 157Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-K24. Transactions with Affiliates Nationstar previously entered into arrangements with Fortress Investment Group (“Fortress”), its subsidiaries managed funds, or affiliates for purposes of financing its MSR acquisitions and performing services as a subservicer. Prior to the Merger with Nationstar on July 31, 2018, an affiliate of Fortress held a majority of the outstanding common shares of the Predecessor. Subsequent to the Merger, Fortress is no longer an affiliate of the Company. Refer to Note 3, Acquisitions, for additional information. The following summarizes the Predecessor’s transactions with affiliates of Fortress prior to the Merger on July 31, 2018. New Residential Investment Corp. (“New Residential”) Excess Spread Financing The Predecessor entered into several agreements with certain entities managed by New Residential, in which New Residential and/or certain funds managed by Fortress own an interest (each a “New Residential Entity”). The Predecessor sold to the related New Residential Entity the right to receive a portion of the excess cash flow generated from certain acquired MSRs after a receipt of a fixed base servicing fee per loan. The Predecessor, as the servicer of the loans, retains all ancillary revenues and the remaining portion of the excess cash flow after payment of the fixed base servicing fee and also provides all advancing functions for the portfolio. The related New Residential Entity does not have prior or ongoing obligations associated with these MSR portfolios. Should the Company refinance any loan in such portfolios, subject to certain limitations, the Company will be required to transfer the new loan or a replacement loan of similar economic characteristics into the portfolios. The new or replacement loan will be governed by the same terms set forth in the agreements described above. The fees paid to New Residential entity by the Predecessor totaled $122 and $241 during the seven months ended July 31, 2018 and year ended December 31, 2017, respectively, which are recorded as a reduction to servicing fee revenue, net. Mortgage Servicing Rights Financing From December 2013 through June 2014, the Predecessor entered into agreements to sell a contractually specified base fee component of certain MSRs and servicing advances under specified terms to a joint venture capitalized by New Residential and certain unaffiliated third parties. The Company continues to be the named servicer, and, for accounting purposes, ownership of the mortgage servicing rights continues to reside with the Company. Accordingly, the Company accounts for the MSRs and the related MSRs financing liability on its consolidated balance sheets. The Company will continue to sell future servicing advances to New Residential. The Predecessor did not enter into any additional supplemental agreements with these affiliates in 2018. Subservicing and Servicing In January 2017, the Predecessor entered into a subservicing agreement with a subsidiary of New Residential. The Predecessor earned $43 and $31 of subservicing fees and other subservicing revenues during the seven months ended July 31, 2018 and year ended December 31, 2017, respectively. In May 2014, the Predecessor entered into a servicing arrangement with New Residential whereby the Predecessor services residential mortgage loans acquired by New Residential and/or its various affiliates and trust entities. For the seven months ended July 31, 2018 and the year ended December 31, 2017, the Predecessor recognized revenue of $3 and $6 related to these servicing arrangements, respectively. 158 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-K25. Quarterly Financial Data (Unaudited) The unaudited quarterly consolidated results of operations are summarized in the tables below: Successor Year Ended December 31, 2019 First Quarter Second Quarter Third Quarter Fourth Quarter Service related revenue, net $ 84 $ Net gain on mortgage loans held for sale Total revenues Total expenses Total other income (expenses), net (Loss) income before income tax (benefit) expense Less: Income tax (benefit) expense Net (loss) income Less: Net loss attributable to non- controlling interests Net (loss) income attributable to Mr. Cooper Less: Undistributed earnings attributable to participating stockholders(1) Net (loss) income attributable to common stockholders Net (loss) income per common share attributable to Mr. Cooper common stockholders: Basic Diluted $ $ $ $ 166 250 443 (40) (233) (47) (186) — $ 137 262 399 492 (24) (117) (29) (88) (1) (186) $ (87) $ — — (186) $ (87) $ $ 258 360 618 478 (33) 107 24 83 (1) 84 $ 1 83 $ 430 310 740 438 (62) 240 (221) 461 (2) 463 4 459 (2.05) $ (2.05) $ (0.96) $ (0.96) $ 0.91 0.90 $ $ 5.03 4.95 159Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KPredecessor Successor Quarter Ended March 31, 2018 Quarter Ended June 30, 2018 One Month Ended July 31, 2018 Two Months Ended September 30, 2018 Quarter Ended December 31, 2018 Service related revenue, net Net gain on mortgage loans held for sale Total revenues Total expenses Total other income (expenses), net Income (loss) before income tax expense (benefit) Less: Income tax expense (benefit) Net income (loss) Less: Net income attributable to non-controlling interests Net income (loss) attributable to Predecessor/ Successor Less: Undistributed earnings attributable to participating stockholders(1) Net income (loss) attributable to common stockholders Net income (loss) per common share attributable to Predecessor/Successor common stockholders: Basic Diluted $ $ $ $ $ 464 124 588 364 (18) 206 46 160 — 160 — $ 317 127 444 339 (26) 79 21 58 — 58 — 120 44 164 242 (5) (83) (19) (64) — (64) — $ 259 $ 83 342 275 (26) 41 (979) 1,020 — 159 93 252 432 2 (178) (42) (136) — 1,020 (136) 9 — 160 $ 58 $ (64) $ 1,011 $ (136) 1.63 1.61 $ $ 0.59 0.59 $ $ (0.65) (0.65) $ $ 11.13 10.99 $ $ (1.50) (1.50) (1) Undistributed earnings allocated to participating securities and earnings per share are computed independently for each period. Accordingly, the sum of each quarterly amount may not agree to the year-to-date total. 26. Subsequent Events On January 16, 2020, the Company completed an offering of $600 aggregate principal amount of 6.000% Senior Notes due 2027 (the “Notes”). The Notes will bear interest at 6.000% per annum and will mature on January 15, 2027. Interest on the Notes will be payable semi-annually on January 15 and July 15 of each year, beginning on July 15, 2020. In February 2020, the net proceeds of the offering, together with cash on hand, were used to redeem in full the outstanding 6.500% Senior Notes due 2021 and 6.500% Senior Notes due 2022. 160 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KItem 9. Changes in and Disagreements with Accountants on Accounting and Financial Disclosure None. Item 9A. Controls and Procedures Evaluation of Disclosure Controls and Procedures As a result of the Merger, we adopted the controls and procedures of the Predecessor. Our management, with the participation of our Chief Executive Officer and Chief Financial Officer, evaluated the effectiveness of our disclosure controls and procedures pursuant to Rule 13a-15 under the Securities Exchange Act of 1934, as amended (“Exchange Act”), as of December 31, 2019. Based on this evaluation, our Chief Executive Officer and Chief Financial Officer concluded that, as of December 31, 2019, our disclosure controls and procedures are effective. Disclosure controls and procedures are designed at a reasonable assurance level and are effective to provide reasonable assurance that information we are required to disclose in reports that we file or submit under the Exchange Act is recorded, processed, summarized, and reported within the time periods specified in the SEC’s rules and forms, and that such information is accumulated and communicated to our management, including our Chief Executive Officer and Chief Financial Officer, as appropriate, to allow timely decisions regarding required disclosure. Management’s Report on Internal Control over Financial Reporting Our management is responsible for establishing and maintaining adequate internal control over financial reporting as defined by Rule 13a-15(f) and Rule 15d-15(f) under the Exchange Act. Our internal control over financial reporting is designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of consolidated financial statements for external purposes in accordance with GAAP. Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate. Our management assessed the effectiveness of our internal control over financial reporting as of December 31, 2019. In making this assessment, we used the criteria set forth by the Committee of Sponsoring Organization of the Treadway Commission (“COSO”) in Internal Control-Integrated 2013 Framework. A control system, no matter how well conceived, implemented and operated, can provide only reasonable, not absolute, assurance that the objectives of the internal control system are met. Because of such inherent limitations, no evaluation of controls can provide absolute assurance that all control issues, if any, within a company have been detected.  Based on our assessment and those criteria, our management concluded that our internal control over financial reporting was effective as of December 31, 2019. Our independent registered public accounting firm has audited the effectiveness of our internal control over financial reporting as of December 31, 2019 as stated in their report, dated February 28, 2020, which appears herein. Changes in Internal Control over Financial Reporting There were no changes in our internal control over financial reporting that occurred during the fourth quarter ended December 31, 2019 that have materially affected, or are reasonably likely to materially affect, the Company’s internal control over financial reporting. Limitations on Effectiveness of Controls and Procedures In designing and evaluating the disclosure controls and procedures, management recognizes that any controls and procedures, no matter how well designed and operated, can provide only reasonable assurance of achieving the desired control objectives. 161Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KReport of Independent Registered Public Accounting Firm To the Stockholders and the Board of Directors of Mr. Cooper Group Inc. Opinion on Internal Control over Financial Reporting We have audited Mr. Cooper Group Inc.’s internal control over financial reporting as of December 31, 2019, based on criteria established in Internal Control-Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission (2013 framework) (the COSO criteria). In our opinion, Mr. Cooper Group Inc. (the Company) maintained, in all material respects, effective internal control over financial reporting as of December 31, 2019, based on the COSO criteria. We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) (PCAOB), the accompanying consolidated balance sheets of the Company as of December 31, 2019 and 2018 (Successor), the related consolidated statements of operations, stockholders' equity and cash flows for the year ended December 31, 2019 (Successor) and for the five months ended December 31, 2018 (Successor), and the related notes, and the related consolidated statements of operations, stockholders’ equity and cash flows of Nationstar Mortgage Holdings Inc. (Nationstar) for the seven months ended July 31, 2018 (Predecessor) and for the year ended December 31, 2017 (Predecessor), and the related notes, and our report dated February 28, 2020 expressed an unqualified opinion thereon. Basis for Opinion The Company’s management is responsible for maintaining effective internal control over financial reporting and for its assessment of the effectiveness of internal control over financial reporting included in the accompanying Management’s Report on Internal Control over Financial Reporting. Our responsibility is to express an opinion on the Company’s internal control over financial reporting based on our audit. We are a public accounting firm registered with the PCAOB and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB. We conducted our audit in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether effective internal control over financial reporting was maintained in all material respects. Our audit included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, testing and evaluating the design and operating effectiveness of internal control based on the assessed risk, and performing such other procedures as we considered necessary in the circumstances. We believe that our audit provides a reasonable basis for our opinion. Definition and Limitations of Internal Control over Financial Reporting A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company’s internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect on the financial statements. Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate. /s/ Ernst & Young LLP Dallas, Texas February 28, 2020 162 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-K Item 9B. Other Information None. PART III. Item 10. Directors, Executive Officers and Corporate Governance Information required by this item will be incorporated by reference from the Company’s definitive proxy statement for the 2020 Annual Meeting of Stockholders, which will be filed with the SEC within 120 days of the Company’s fiscal year-end (the “2020 Proxy Statement”). Item 11. Executive Compensation Information required by this item will be incorporated by reference from the 2020 Proxy Statement. Item 12. Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters. Information required by this item will be incorporated by reference from the 2020 Proxy Statement. Item 13. Certain Relationships and Related Transactions, and Director Independence. Information required by this item will be incorporated by reference from the 2020 Proxy Statement. Item 14. Principal Accountant Fees and Services. Information required by this item will be incorporated by reference from the 2020 Proxy Statement. Item 15. Exhibits and Financial Statement Schedules Documents filed as part of this Annual Report on Form 10-K: 1. Financial Statements: Our consolidated financial statements as of December 31, 2019 and 2018 and for the year ended December 31, 2019 and five months ended December 31, 2018 (Successor) and for the seven months ended July 31, 2018 and the year ended December 31, 2017 (Predecessor), and the notes thereto, together with the report of the independent registered public accounting firm on those consolidated financial statements are filed within Item 8 in Part II as part of this Annual Report on Form 10-K. 2. Financial Statement Schedules: No financial statement schedules are presented since the required information is not present or not present in amounts sufficient to require submission of the schedule, or because the information required is included in the consolidated financial statements and accompanying notes. 3. Exhibits: The exhibits to this report are listed in the index to exhibits below. 163Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KINDEX TO EXHIBITS Description Form File No. Exhibit Filing Date Incorporated by Reference Filed or Furnished Herewith Agreement and Plan of Merger, dated as of February 12, 2018, among Nationstar Mortgage Holdings Inc., WMIH Corp. and Wand Merger Corporation Amended and Restated Certificate of Incorporation of the Company, as amended. Amended and Restated Bylaws of the Company Form of Stock Certificate Form of Series A Convertible Preferred Stock Certificate Description of Common Stock Investor Rights Agreement, dated January 30, 2014, between WMIH Corp., KKR Fund Holdings L.P. and any subsequent stockholder party Indenture, dated as of February 7, 2013, by and among Nationstar Mortgage LLC, Nationstar Capital Corporation, the guarantors thereto and Wells Fargo Bank, National Association, as trustee First Supplemental Indenture, dated as of March 26, 2013, by and among Nationstar Mortgage LLC, Nationstar Capital Corporation, the guarantors thereto and Wells Fargo Bank, National Association, as trustee Second Supplemental Indenture, dated as of June 21, 2018, by and among Nationstar Mortgage LLC, Nationstar Capital Corporation, the guarantors thereto and Wells Fargo Bank, National Association, as trustee (Third) Supplemental Indenture, dated as of July 31, 2018 among the Company as Guaranteeing Parent, Nationstar Mortgage LLC and Nationstar Capital Corporation, as the Issuers and Wells Fargo Bank, National Association, as trustee Indenture, dated as of May 31, 2013, by and among Nationstar Mortgage LLC, Nationstar Capital Corporation, the guarantors thereto and Wells Fargo Bank, National Association, as trustee 8-K 001-14667 2.1 02/14/2018 8-K 001-14667 10-Q 10-Q 001-14667 001-14667 8-K 001-14667 3.1 3.2 4.1 4.6 10/10/2018 11/09/2018 11/01/2019 01/31/2014 8-K 001-4667 4.2 01/31/2014 X 8-K 001-35449 4.1 02/07/2013 8-K 001-35449 4.2 03/26/2013 8-K 001-35449 4.1 06/22/2018 8-K 001-1667 4.1 08/01/2018 8-K 001-35449 4.1 05/31/2013 Exhibit Number 2.1+ 3.1 3.2 4.1 4.2 4.3 4.4 4.5 4.6 4.7 4.8 4.9 4.10 First Supplemental Indenture, dated as of June 21, 2018, by and among Nationstar Mortgage LLC, Nationstar Capital Corporation, the guarantors thereto and Wells Fargo Bank, National Association, as trustee 8-K 00135449 4.2 06/22/2018 164 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KExhibit Number Description Form File No. Exhibit Filing Date Incorporated by Reference Filed or Furnished Herewith 4.11 4.12 4.13 4.14 4.15 4.16 4.17 4.18 (Second) Supplemental Indenture, dated as of July 31, 2018 among the Company as Guaranteeing Parent, Nationstar Mortgage LLC and Nationstar Capital Corporation, as the Issuers and Wells Fargo Bank, National Association, as trustee Indenture, dated as of July 13, 2018, among Wand Merger Corporation (now known as Nationstar Mortgage Holdings Inc.) as Issuer, the Company as Parent Guarantor and Wells Fargo Bank, National Association as Trustee Supplemental Indenture No. 1, dated as of July 31, 2018, among Nationstar Mortgage Holdings Inc. as Issuer, the Company as Parent Guarantor, the guarantors thereto and Wells Fargo Bank, National Association as Trustee Indenture, dated as of January 16, 2020, among Nationstar Mortgage Holdings Inc. as Issuer, the Company as Parent Guarantor, the guarantors thereto and Wells Fargo Bank, National Association as Trustee Fourth Amended and Restated Indenture, dated January 31, 2013, among Nationstar Agency Advance Funding Trust, as issuer, The Bank of New York Mellon, as indenture trustee, calculation agent, paying agent and securities intermediary, Nationstar Mortgage LLC, as servicer and as administrator, and Barclays Bank PLC, as administrative agent Amendment No. 1 to the Fourth Amended and Restated Indenture, dated April 22, 2014, among Nationstar Agency Advance Funding Trust, the issuer, The Bank of New York Mellon, as indenture trustee, Nationstar Mortgage LLC, as administrator and Barclays Bank PLC, as administrative agent Amendment No. 2 to the Fourth Amended and Restated Indenture, dated May 5, 2015, among Nationstar Agency Advance Funding Trust, the issuer, The Bank of New York Mellon, as indenture trustee, Nationstar Mortgage LLC, as administrator and Barclays Bank PLC, as administrative agent and Credit Suisse AG, New York Branch, as administrative agent Amendment No. 3 to the Fourth Amended and Restated Indenture, dated June 26, 2015, among Nationstar Agency Advance Funding Trust, the issuer, The Bank of New York Mellon, as indenture trustee, Nationstar Mortgage LLC, as administrator and Barclays Bank PLC, as administrative agent and Credit Suisse AG, New York Branch, as administrative agent 8-K 001-14667 4.2 08/01/2018 8-K 001-14667 4.1 07/13/2018 8-K 001-14667 4.3 08/01/2018 X 8-K 001-35449 10.1 02/06/2013 10-Q 001-35449 4.4 05/09/2014 10-Q 001-35449 4.1 08/03/2015 10-Q 001-35449 4.2 08/03/2015 165Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KExhibit Number Description Form File No. Exhibit Filing Date Incorporated by Reference Filed or Furnished Herewith Amended and Restated Series 2013-VF1 Indenture Supplement to Fourth Amended and Restated Indenture, dated January 31, 2013, among Nationstar Agency Advance Funding Trust, as issuer, The Bank of New York Mellon, as indenture trustee, calculation agent, paying agent and securities intermediary, Nationstar Mortgage LLC, as administrator and as servicer, and Barclays Bank PLC, as administrative agent Amended and Restated Receivables Pooling Agreement, dated January 31, 2013, between Nationstar Agency Advance Funding LLC (depositor) and Nationstar Agency Advance Funding Trust (issuer) Amended and Restated Receivables Sale Agreement, dated January 31, 2013, between Nationstar Mortgage LLC (receivables seller and servicer) and Nationstar Agency Advance Funding LLC (depositor) Mortgage Loan Participation Purchase and Sale Agreement, dated March 25, 2011, between Barclays Bank PLC and Nationstar Mortgage LLC Amendment Number One, dated February 29, 2012, to the Mortgage Loan Participation Purchase and Sale Agreement, dated March 25, 2011, between Barclays Bank PLC and Nationstar Mortgage LLC Amendment Number Two, dated August 28, 2012, to the Mortgage Loan Participation Purchase and Sale Agreement, dated March 25, 2011, among Barclays Bank PLC and Nationstar Mortgage LLC Amendment Number Three, dated December 24, 2012, to the Mortgage Loan Participation Purchase and Sale Agreement, dated March 25, 2012, between Barclays Bank PLC and Nationstar Mortgage LLC Amendment Number Four, dated July 18, 2013, to the Mortgage Loan Participation Purchase and Sale Agreement, dated as of March 25, 2011, between Barclays Bank PLC and Nationstar Mortgage LLC Amendment Number Five, dated July 24, 2013, to the Mortgage Loan Participation Purchase and Sale Agreement, dated as of March 25, 2011, between Barclays Bank PLC and Nationstar Mortgage LLC Amendment Number Six, dated September 20, 2013, to the Mortgage Loan Participation Purchase and Sale Agreement, dated as of March 25, 2011, between Barclays Bank PLC and Nationstar Mortgage LLC 4.19 10.1 10.2 10.3 10.4 10.5 10.6 10.7 10.8 10.9 10-K 001-35449 4.17 03/01/2016 8-K 001-35449 10.5 02/06/2013 8-K 001-35449 10.6 02/06/2013 10-K 001-35449 10.18 03/15/2013 10-K 001-35449 10.19 03/15/2013 10-K 001-35449 10.20 03/15/2013 10-K 001-35449 10.21 03/15/2013 10-Q 001-35449 10.11 11/14/2013 10-Q 001-35449 10.12 11/14/2013 10-Q 001-35449 10.13 11/14/2013 166 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KExhibit Number Description Form File No. Exhibit Filing Date Incorporated by Reference Filed or Furnished Herewith 10.10 10.11 10.12 10.13 10.14 10.15 10.16 10.17 10.18 10.19 10.20 Amendment Number Seven, dated August 21, 2014, to the Mortgage Loan Participation Purchase and Sale Agreement, dated as of March 25, 2011 between Barclays Bank PLC and Nationstar Mortgage LLC Amendment Number Eight, dated October 20, 2014, to the Mortgage Loan Participation Purchase and Sale Agreement, dated as of March 25, 2011, between Barclays Bank PLC and Nationstar Mortgage LLC Amendment Number Nine, dated October 19, 2015, to the Mortgage Loan Participation Purchase and Sale Agreement, dated as of March 25, 2011, between Barclays Bank PLC and Nationstar Mortgage LLC Amendment Number Ten, dated October 17, 2016, to the Mortgage Loan Participation Purchase and Sale Agreement, dated as of March 25, 2011, between Barclays Bank PLC and Nationstar Mortgage LLC Amendment Number Eleven, dated October 31, 2016, to the Mortgage Loan Participation Purchase and Sale Agreement, dated as of March 25, 2011, between Barclays Bank PLC and Nationstar Mortgage LLC Amendment Number Twelve, dated October 30, 2017, to the Mortgage Loan Participation Purchase and Sale Agreement, dated as of March 25, 2011, between Barclays Bank PLC and Nationstar Mortgage LLC Amendment Number Thirteen, dated March 22, 2018, to the Mortgage Loan Participation Purchase and Sale Agreement, dated as of March 25, 2011, between Barclays Bank PLC and Nationstar Mortgage LLC Amendment Number Fourteen, dated October 24, 2018, to the Mortgage Loan Participation Purchase and Sale Agreement, dated as of March 25, 2011, between Barclays Bank PLC and Nationstar Mortgage LLC Amendment Number Fifteen, dated November 20, 2018, to the Mortgage Loan Participation Purchase and Sale Agreement, dated as of March 25, 2011, between Barclays Bank PLC and Nationstar Mortgage LLC Amendment Number Sixteen, dated January 28, 2019, to the Mortgage Loan Participation Purchase and Sale Agreement, dated as of March 25, 2011, between Barclays Bank PLC and Nationstar Mortgage LLC Amendment Number Seventeen, dated March 29, 2019, to the Mortgage Loan Participation Purchase and Sale Agreement, dated as of March 25, 2011, between Barclays Bank PLC and Nationstar Mortgage LLC 10-Q 001-35449 10.3 11/07/2014 10-Q 001-35449 10.4 11/07/2014 10-K 001-35449 10.28 03/01/2016 10-K 001-35449 10.17 03/09/2017 10-K 001-35449 10.18 03/09/2017 10-K 001-35449 10.18 03/02/2018 10-Q 001-35449 10.1 05/10/2018 10-K 001-14667 10.17 03/11/2019 10-K 001-14667 10.18 03/11/2019 10-Q 001-14667 10.1 05/08/2019 10-Q 001-14667 10.2 05/08/2019 167Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KExhibit Number Description Form File No. Exhibit Filing Date Incorporated by Reference Filed or Furnished Herewith 10.21 10.22 10.23 10.24 10.25 10.26 10.27 10.28 10.29 Amendment Number Eighteen, dated April 3, 2019, to the Mortgage Loan Participation Purchase and Sale Agreement, dated as of March 25, 2011, between Barclays Bank PLC and Nationstar Mortgage LLC Second Amended and Restated Master Repurchase Agreement, dated January 29, 2016, between Barclays Bank PLC, as purchaser and agent, Sutton Funding LLC, as purchaser, and Nationstar Mortgage LLC, as seller Amendment Number One, dated as of June 24, 2016 to the Second Amended and Restated Master Repurchase Agreement, dated January 29, 2016, among Barclays Bank PLC, as purchaser and agent, Sutton Funding LLC, as a purchaser, and Nationstar Mortgage LLC, as seller Amendment Number Two, dated as of October 17, 2016 to the Second Amended and Restated Master Repurchase Agreement, dated January 29, 2016, among Barclays Bank PLC, as purchaser and agent, Sutton Funding LLC, as a purchaser, and Nationstar Mortgage LLC, as seller Amendment Number Three, dated as of October 31, 2016 to the Second Amended and Restated Master Repurchase Agreement, dated January 29, 2016, among Barclays Bank PLC, as purchaser and agent, Sutton Funding LLC, as a purchaser, and Nationstar Mortgage LLC, as seller Amendment Number Four, dated as of October 30, 2017 to the Second Amended and Restated Master Repurchase Agreement, dated January 29, 2016, among Barclays Bank PLC, as purchaser and agent, Sutton Funding LLC, as a purchaser, and Nationstar Mortgage LLC, as seller Amendment Number Five, dated as of March 22, 2018 to the Second Amended and Restated Master Repurchase Agreement, dated January 29, 2016, among Barclays Bank PLC, as purchaser and agent, and Nationstar Mortgage LLC, as seller Amendment Number Six, dated as of May 29, 2018 to the Second Amended and Restated Master Repurchase Agreement, dated January 29, 2016, among Barclays Bank PLC, as purchaser and agent and Nationstar Mortgage LLC, as seller Amendment Number Seven, dated as of October 24, 2018 to the Second Amended and Restated Master Repurchase Agreement, dated January 29, 2016, among Barclays Bank PLC, as purchaser and agent, and Nationstar Mortgage LLC, as seller 10-Q 001-14667 10.1 08/02/2019 10-Q 001-35449 10.1 05/05/2016 10-Q 001-35449 10.2 08/09/2016 10-K 001-35449 10.21 03/09/2017 10-K 001-35449 10.22 03/09/2017 10-K 001-35449 10.23 03/02/2018 10-Q 001-35449 10.2 05/10/2018 10-Q 001-35449 10.1 08/03/2018 10-K 001-14667 10.26 03/11/2019 168 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KExhibit Number Description Form File No. Exhibit Filing Date Incorporated by Reference Filed or Furnished Herewith 10.30 10.31 10.32 10.33 10.34 Amendment Number Eight, dated as of November 20, 2018 to the Second Amended and Restated Master Repurchase Agreement, dated January 29, 2016, among Barclays Bank PLC, as purchaser and agent, and Nationstar Mortgage LLC, as seller Amendment Number Nine, dated as of January 28, 2019 to the Second Amended and Restated Master Repurchase Agreement, dated January 29, 2016, among Barclays Bank PLC, as purchaser and agent, and Nationstar Mortgage LLC, as seller Amendment Number Ten, dated as of March 29, 2019 to the Second Amended and Restated Master Repurchase Agreement, dated January 29, 2016, among Barclays Bank PLC, as purchaser and agent, and Nationstar Mortgage LLC, as seller Amendment Number Eleven, dated as of April 3, 2019 to the Second Amended and Restated Master Repurchase Agreement, dated January 29, 2016, among Barclays Bank PLC, as purchaser and agent, and Nationstar Mortgage LLC, as seller Amendment Number Twelve, dated as of October 25, 2019 to the Second Amended and Restated Master Repurchase Agreement, dated January 29, 2016, among Barclays Bank PLC, as purchaser and agent, and Nationstar Mortgage LLC, as seller 10.35** Offer Letter, dated as of June 24, 2015, by and between Nationstar Mortgage LLC and Anthony L. Ebers 10.36** Offer Letter, dated as of July 6, 2015, by and between Nationstar Mortgage LLC and Michael R. Rawls 10.37** Offer Letter, dated as of December 11, 2018 by and between the Company and Christopher Marshall 10-K 001-14667 10.27 03/11/2019 10-Q 001-14667 10.3 05/08/2019 10-Q 001-14667 10.4 05/08/2019 10-Q 001-14667 10.2 08/02/2019 X 10-K 001-35449 10.45 03/01/2016 10-K 001-35449 10.46 03/01/2016 8-K 001-14667 10.1 12/12/2018 10.38** 2012 Long-Term Incentive Plan 10-K 001-14667 10.17 03/15/2013 10.39** First Amendment to 2012 Long-Term Incentive Plan 10.40** Second Amendment to 2012 Long-Term Incentive Plan 10.41** Form of Participant Restricted Stock Agreement 10.42** 10.43** Nationstar Mortgage Holdings Inc. Second Amended and Restated 2012 Incentive Compensation Plan Amendment to the Nationstar Mortgage Holdings Inc. Second Amended and Restated 2012 Incentive Compensation Plan 8-K 10-K 10-K 001-14667 001-14667 001-14667 99.1 02/03/2014 10.15 02/27/2015 10.33 03/02/2018 8-K 001-35449 10.1 05/12/2016 8-K 001-14667 10.2 08/01/2018 169Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KDescription Form File No. Exhibit Filing Date Incorporated by Reference Filed or Furnished Herewith Exhibit Number 10.44** Form of Amended and Restated Restricted Stock Unit Agreement for Non-Employee Directors under the Amended and Restated 2012 Incentive Compensation Plan 10.45** Form of Restricted Stock Unit Agreement for Employees under the Amended and Restated 2012 Incentive Compensation Plan 10.46** Mr. Cooper Group Inc. 2019 Omnibus Incentive Plan 10.47** Form of Grant Notice and Restricted Stock Unit Award Agreement-Employees 10.48** Form of Grant Notice and Restricted Stock Unit Award Agreement-Non-Employee Directors 10.49** Nationstar Mortgage LLC Executive Management Incentive Plan, dated as of March 31, 2015 10.50** Form of Indemnification Agreement with directors and officers 21.1 23.1 31.1 31.2 32.1 32.2 Subsidiaries of the Registrant Consent of Ernst & Young LLP Certification by Chief Executive Officer pursuant to Rules 13a-14(a) and 15d-14(a) under the Securities Exchange Act of 1934 and Section 302 of the Sarbanes-Oxley Act of 2002 Certification by Chief Financial Officer pursuant to Rules 13a-14(a) and 15d-14(a) under the Securities Exchange Act of 1934 and Section 302 of the Sarbanes-Oxley Act of 2002 Certification by Chief Executive Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002 Certification by Chief Financial Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002 101.INS XBRL Instance Document 101.SCH XBRL Taxonomy Extension Schema Document 101.CAL XBRL Taxonomy Extension Calculation Linkbase Document 101.DEF XBRL Taxonomy Extension Definition Linkbase Document 101.LAB XBRL Taxonomy Extension Label Linkbase Document 101.PRE XBRL Taxonomy Extension Presentation Linkbase Document 10-K 001-35449 10.54 03/01/2016 10-Q 001-35449 10.5 05/07/2015 S-8 333-231552 99.1 05/16/2019 8-K 001-14667 10.2 05/17/2019 8-K 001-14667 10.3 05/17/2019 8-K 001-35449 10.1 04/02/2015 8-K 001-14667 10.1 05/13/2015 X X X X X X X X X X X X 170 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-K+ The schedules and other attachments referenced in this exhibit have been omitted in accordance with Item 601(b)(2) of Regulation S-K. A copy of any omitted schedule or attachment will be furnished supplementary to the Securities and Exchange Commission upon request. ** Management contract, compensatory plan or arrangement. The agreements and other documents filed as exhibits to this report are not intended to provide factual information or other disclosure other than the terms of the agreements or other documents themselves, and you should not rely on them for that purpose. In particular, any representations and warranties made by the Company in these agreements or other documents were made solely within the specific context of the relevant agreement or document and may not describe the actual state of affairs at the date they were made or at any other time. Item 16. Form 10-K Summary None. 171Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-KPursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized. SIGNATURES Mr. Cooper Group Inc. By: /s/ Jay Bray Jay Bray President and Chief Executive Officer February 28, 2020 Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of the registrant and in the capacities and on the dates indicated. /s/ Jay Bray February 28, 2020 Jay Bray, President, Chief Executive Officer and Director (Principal Executive Officer) /s/ Christopher G. Marshall February 28, 2020 Christopher G. Marshall, Vice Chairman and Chief Financial Officer (Principal Financial and Accounting Officer) /s/ Elizabeth Burr Elizabeth Burr, Director /s/ Robert H. Gidel Robert H. Gidel, Director /s/ Roy A. Guthrie Roy A. Guthrie, Director /s/ Christopher J. Harrington Christopher J. Harrington, Director /s/ Michael D. Malone Michael D. Malone, Director /s/ Tagar C. Olson Tagar C. Olson, Director /s/ Steven D. Scheiwe Steven D. Scheiwe, Director February 28, 2020 February 28, 2020 February 28, 2020 February 28, 2020 February 28, 2020 February 28, 2020 February 28, 2020 172 Mr. Cooper Group Inc. - 2019 Annual Report on Form 10-K2019ANNUAL REPORT

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