National Bank
Annual Report 2020

Plain-text annual report

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549 FORM 10-K ☒ ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended December 31, 2020 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File Number: 001-35654 NATIONAL BANK HOLDINGS CORPORATION (Exact name of registrant as specified in its charter) Delaware (State or other jurisdiction of incorporation or organization) 27-0563799 (I.R.S. Employer Identification No.) 7800 East Orchard Road, Suite 300, Greenwood Village, Colorado 80111 (Address of principal executive offices) (Zip Code) Registrant’s telephone, including area code: (303) 892-8715 Securities registered pursuant to Section 12(b) of the Act: Title of each class Class A Common Stock, Par Value $0.01 Trading Symbol NBHC Name of each exchange on which registered New York Stock Exchange Securities registered pursuant to section 12(g) of the Act: None Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act. Yes ☒ No ☐ Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act. Yes ☐ No ☒ Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes ☒ No ☐ Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files). Yes ☒ No ☐ Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See definitions of “large accelerated filer”, “accelerated filer”, “smaller reporting company” and “emerging growth company” in Rule 12b-2 of the Exchange Act. (Check one) Large accelerated filer Non-accelerated filer ☒ ☐ Accelerated filer Smaller reporting company Emerging growth company ☐ ☐ ☐ If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐ Indicate by check mark whether the registrant has filed a report on and attestation to its management’s assessment of the effectiveness of its internal control over financial reporting under Section 404(b) of the Sarbanes-Oxley Act (15 U.S.C. 7262(b)) by the registered public accounting firm that prepared or issued its audit report. ☒ Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K (§ 229.405 of this chapter) is not contained herein, and will not be contained, to the best of registrant’s knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K or any amendment to this Form 10-K. ☒ Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes ☐ No ☒ As of June 30, 2020, the aggregate market value of the registrant’s common stock held by non-affiliates of the registrant was approximately $796,000,000 based on the closing sale price as reported on the New York Stock Exchange. Indicate the number of shares outstanding of each of the issuer’s classes of common stock, as of the latest practicable date. APPLICABLE ONLY TO CORPORATE ISSUERS: As of February 22, 2021, NBHC had outstanding 30,642,692 shares of Class A voting common stock with $0.01 par value per share, excluding 165,940 shares of restricted Class A common stock issued but not yet vested. DOCUMENTS INCORPORATED BY REFERENCE Portions of the Registrant’s definitive proxy statement for its 2021 Annual Meeting of Shareholders to be filed within 120 days of December 31, 2020 will be incorporated by reference into Part III of this Form 10-K. Table of Contents INDEX Cautionary Notes Regarding Forward Looking Statements PART I Item 1. Business Item 1A. Risk Factors Item 1B. Unresolved Staff Comments Item 2. Properties Item 3. Legal Proceedings Item 4. Mine Safety Disclosures PART II Item 5. Market for Registrant’s Common Equity, Related Shareholder Matters and Issuer Purchases of Equity Securities Item 6. Selected Financial Data Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations Item 7A. Quantitative and Qualitative Disclosures about Market Risk Item 8. Financial Statements and Supplementary Data Item 9. Changes in and Disagreements with Accountants on Accounting and Financial Disclosure Item 9A. Controls and Procedures Item 9B. Other Information PART III Item 10. Directors, Executive Officers and Corporate Governance Item 11. Executive Compensation Item 12. Security Ownership of Certain Beneficial Owners and Management and Related Shareholder Matters Item 13. Certain Relationships and Related Transactions, and Director Independence Item 14. Principal Accountant Fees and Services PART IV Item 15. Exhibits and Financial Statement Schedules Signatures Page 3 5 20 34 34 35 35 35 37 45 71 72 127 127 130 130 130 130 130 130 131 134 Table of Contents CAUTIONARY NOTE REGARDING FORWARD-LOOKING STATEMENTS This report contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995, notwithstanding that such statements are not specifically identified. Any statements about our expectations, beliefs, plans, predictions, forecasts, objectives, assumptions or future events or performance are not historical facts and may be forward-looking. These statements are often, but not always, made through the use of words or phrases such as “anticipate,” “believe,” “can,” “would,” “should,” “could,” “may,” “predict,” “seek,” “potential,” “will,” “estimate,” “target,” “plan,” “project,” “continuing,” “ongoing,” “expect,” “intend” and similar words or phrases. These statements are only predictions and involve estimates, known and unknown risks, assumptions and uncertainties. We have based these statements largely on our current expectations and projections about future events and financial trends that we believe may affect our financial condition, liquidity, results of operations, business strategy and growth prospects. Forward-looking statements involve certain important risks, uncertainties and other factors, any of which could cause actual results to differ materially from those in such statements and, therefore, you are cautioned not to place undue reliance on such statements. Factors that could cause actual results to differ from those discussed in the forward-looking statements include, but are not limited to: ● our ability to execute our business strategy, as well as changes in our business strategy or development plans; ● business and economic conditions generally and in the financial services industry; ● effects of any potential government shutdowns; ● economic, market, operational, liquidity, credit and interest rate risks associated with our business; ● effects of any changes in trade, monetary and fiscal policies and laws, including the interest rate policies of the Federal Reserve Board; ● changes imposed by regulatory agencies to increase our capital to a level greater than the current level required for well- capitalized financial institutions; ● effects of inflation, as well as, interest rate, securities market and monetary supply fluctuations; ● changes in the economy or supply-demand imbalances affecting local real estate values; ● changes in consumer spending, borrowings and savings habits; ● with respect to our mortgage business, our inability to negotiate our fees with Fannie Mae, Freddie Mac, Ginnie Mae or other investors for the purchase of our loans, our obligation to indemnify purchasers or to repurchase the related loans if the loans fail to meet certain criteria, or higher rate of delinquencies and defaults as a result of the geographic concentration of our servicing portfolio; ● our ability to identify potential candidates for, obtain regulatory approval for, and consummate, acquisitions, consolidations or other expansion opportunities on attractive terms, or at all; ● our ability to integrate acquisitions or consolidations and to achieve synergies, operating efficiencies and/or other expected benefits within expected time-frames, or at all, or within expected cost projections, and to preserve the goodwill of acquired financial institutions; ● our ability to realize the anticipated benefits from enhancements or updates to our core operating systems from time to time without significant change in our client service or risk to our control environment; ● our dependence on information technology and telecommunications systems of third-party service providers and the risk of system failures, interruptions or breaches of security, including those that could result in disclosure or misuse of confidential or proprietary client or other information; 3 Table of Contents ● our ability to achieve organic loan and deposit growth and the composition of such growth; ● changes in sources and uses of funds, including loans, deposits and borrowings; ● increased competition in the financial services industry, nationally, regionally or locally, resulting in, among other things, lower returns; ● continued consolidation in the financial services industry; ● our ability to maintain or increase market share and control expenses; ● the effect of changes in accounting policies and practices, as may be adopted by the regulatory agencies, as well as the Public Company Accounting Oversight Board, the Financial Accounting Standards Board and other accounting standard setters; ● the trading price of shares of the Company's stock; ● the effects of tax legislation, including the potential of future increases to prevailing tax rates, or challenges to our position; ● our ability to realize deferred tax assets or the need for a valuation allowance, or the effects of changes in tax laws on our deferred tax assets; ● costs and effects of changes in laws and regulations and of other legal and regulatory developments, including, but not limited to, changes in regulation that affect the fees that we charge, the resolution of legal proceedings or regulatory or other governmental inquiries, and the results of regulatory examinations, reviews or other inquiries; and changes in regulations that apply to us as a Colorado state-chartered bank; ● technological changes; ● the timely development and acceptance of new products and services and perceived overall value of these products and services by our clients; ● changes in our management personnel and our continued ability to attract, hire and retain qualified personnel; ● ability to implement and/or improve operational management and other internal risk controls and processes and our reporting system and procedures; ● regulatory limitations on dividends from our bank subsidiary; ● changes in estimates of future credit reserve requirements based upon the periodic review thereof under relevant regulatory and accounting requirements; ● widespread natural and other disasters, dislocations, political instability, pandemics, acts of war or terrorist activities, cyberattacks or international hostilities through impacts on the economy and financial markets generally or on us or our counterparties specifically; ● adverse effects due to the novel Coronavirus Disease 2019 (“COVID-19”) on the Company and its clients, counterparties, employees and third-party service providers, and the adverse impacts on our business, financial position, results of operations and prospects; ● a cyber-security incident, data breach or a failure of a key information technology system; ● impact of reputational risk on such matters as business generation and retention; 4 Table of Contents ● other risks and uncertainties listed from time to time in the Company’s reports and documents filed with the Securities and Exchange Commission; and ● our success at managing the risks involved in the foregoing items. Any forward-looking statement speaks only as of the date on which it is made, and we undertake no obligation to update any forward- looking statement to reflect events or circumstances after the date on which the statement is made or to reflect the occurrence of unanticipated events or circumstances, except as required by applicable law. PART I: FINANCIAL INFORMATION Item 1. BUSINESS. Summary National Bank Holdings Corporation ("NBHC" or the "Company") is a bank holding company that was incorporated in the State of Delaware in 2009. The Company is headquartered in Denver, Colorado, and its primary operations are conducted through its wholly owned subsidiary, NBH Bank (the "Bank"). The Company provides a variety of banking products and services to both commercial and consumer clients through a network of 90 banking centers, as of December 31, 2020, located primarily in Colorado and the greater Kansas City region, and through online and mobile banking products and services. As of December 31, 2020, we had $6.7 billion in assets, $4.4 billion in loans, $5.7 billion in deposits and $0.8 billion in shareholders’ equity. NBH Bank is a Colorado state-chartered bank and a member of the Federal Reserve Bank of Kansas City. Through NBH Bank, we operate under the following brand names: Community Banks of Colorado and Community Banks Mortgage, a division of NBH Bank, in Colorado, Bank Midwest and Bank Midwest Mortgage in Kansas and Missouri, and Hillcrest Bank and Hillcrest Bank Mortgage in Texas, Utah and New Mexico. We believe that conducting our banking operations under a single state charter streamlines our operations and enables us to more effectively and efficiently execute our growth strategy. We began banking operations in October 2010 and, as of December 31, 2020, we have completed six bank acquisitions. We have transformed these banks into one collective banking operation with a strong capital position, organic growth, prudent underwriting, a granular and well-diversified loan portfolio and meaningful market share with continued opportunity for expansion. Our Market Area Our core markets are broadly defined as Colorado, the greater Kansas City region, Texas, Utah and New Mexico. We are the third largest banking center network among Colorado-based banks and the eighth largest banking center network in the greater Kansas City metropolitan statistical area (“MSA”) among Missouri- and Kansas-based banks ranked by deposits as of June 30, 2020 (the last date as of which data are available), according to S&P Global. Other major MSAs in which we operate include Dallas-Fort Worth- Arlington, Texas; Austin-Round Rock, Texas; and Salt Lake City, Utah. We believe that our established presence in our markets positions us well for growth opportunities. An integral component of our foundation and growth strategy has been to capitalize on market opportunities and acquire financial services franchises. Our primary focus has been on markets that we believe are characterized by some or all of the following: (i) attractive demographics with household income and population growth above the national average; (ii) concentration of business activity; (iii) high quality deposit bases; (iv) an advantageous competitive landscape that provides opportunity to achieve meaningful market presence; (v) consolidation opportunities as well as potential for add-on transactions; and (vi) markets sizeable enough to support our long-term organic growth objectives. 5 Table of Contents The table below describes certain key demographic statistics regarding our markets: Denver, CO Front Range, CO(3) Kansas City, MO-KS MSA Austin, TX Dallas, TX Salt Lake City, UT U.S.(4) Deposits (billions) $ 106.6 144.1 72.4 51.3 375.1 59.7 # of businesses (thousands) 148.3 235.1 102.8 94.7 > 250.0 54.4 Population Unemployment Population rate(1) (millions) growth(2) Median household income 3.0 4.8 2.2 2.2 7.7 1.2 8.5% 8.4% 4.8% 5.4% 6.7% 3.8% 6.7% 18.0% $ 83,768 18.4% 80,902 8.0% 69,742 30.3% 19.2% 14.4% 7.0% 66,010 82,650 73,009 78,785 Top 3 competitor combined deposit market share 50% 50% 43% 51% 60% 80% 56% (1) Unemployment data is as of December 31, 2020. (2) For the period 2010 through 2020. (3) Colorado Front Range is a population weighted average of the following Colorado MSAs: Denver, Boulder, Colorado Springs, Fort Collins and Greeley. (4) Top 3 competitor combined deposit market share based on U.S. Top 20 MSAs (determined by population). Source: S&P Global as of December 31, 2020, except Deposits and Top 3 Competitor Combined Deposit Market Shares, which reflects data as of June 30, 2020. Our Business Strategy As part of our goal of becoming a leading regional community bank holding company, we seek to continue to generate strong organic growth, as well as pursue selective acquisitions of financial institutions and other complementary businesses. Our focus is on building organic growth through strong banking relationships with small- and medium-sized businesses and consumers in our primary markets, while maintaining a low-risk profile designed to generate reliable income streams and attractive returns. While we remain focused on executing on our business strategies, in 2020 the COVID-19 pandemic necessitated a shift to focus our immediate attention on the following three priorities: 1) protecting the health of our associates and clients, 2) ensuring the safety and soundness of our bank, and 3) acting on every opportunity to prudently support our clients and the communities where we do business. We continue to leverage our digital banking platform with our clients and have been working diligently to support our clients who are experiencing financial hardship through participation in the Small Business Administration’s (“SBA”) Paycheck Protection Program (“PPP”) created under the Coronavirus Aid, Relief and Economic Security Act (“CARES Act”), including assistance with PPP loan forgiveness applications for the first draw loans, PPP loan applications for the second draw and loan modifications, as needed. The key components of our strategic plan are: ● ● Focus on client-centered, relationship-driven banking strategy. Our business and commercial bankers focus on small- and medium-sized businesses with an advisory approach that emphasizes understanding the client’s business and offering a complete array of loan, deposit and treasury management products and services. Our business and commercial bankers are supported by treasury management teams in each of their markets, which allows us to more effectively deliver a comprehensive suite of products and services to our business clients and further deepen our banking relationships. Our consumer bankers focus on knowing their clients in order to best meet their financial needs, offering a full complement of loan, deposit, online and mobile banking solutions. Expansion of commercial banking, business banking and specialty businesses. We have made significant investments in our commercial relationship managers, as well as developed significant capabilities across our business banking and several specialty commercial banking offerings. Our strategy is to originate a high-quality loan portfolio that is diversified across industries and granular in loan size. We have preferred lender status with the SBA 6 Table of Contents providing a leveraged platform for growth in the business lending segment. We believe we are well-positioned to leverage our operating and risk management infrastructure through organic growth, and we intend to continue to add or repurpose our commercial relationship managers to higher growth opportunities and markets in order to drive increased profitability. ● Expansion through organic growth and competitive product offerings. We believe that our focus on serving consumers and small- to medium-sized businesses, coupled with our competitive product offerings, will provide an expanded revenue base and new sources of fee income. We conduct regular market and competitive analysis to determine which products and services are best suited for our clients. Our teams also continue to pursue opportunities to deepen client relationships, which we believe will further increase our organic loan origination volumes and attract new transaction accounts that offer lower cost of funds and higher fee generating activity. ● Continue to strengthen profitability through organic growth and operating efficiencies. We continue to utilize our comprehensive underwriting and risk management processes under one operating platform while maintaining local branding, leadership and decision making, which allows us to support growth and realize operating efficiencies throughout our enterprise. We believe that we have the infrastructure in place to support our future revenue growth without causing non- interest expenses to increase by a corresponding amount. Our growth strategy is focused on organic initiatives in order to accelerate our growth in profitability. Key priorities to strengthen profitability include the continued ramp-up of loan production, growing low-cost core deposits, implementing additional fee-based business initiatives and further enhancing operational efficiencies, including banking center consolidations. ● Maintain conservative risk profile and sound risk management practices. Strong risk management is an important element of our operating philosophy. We maintain a conservative risk culture with adherence to comprehensive and seasoned policies across all areas of the organization. We implement self-imposed concentration limits on our loan portfolio to ensure a granular and diverse loan portfolio and protect against downside risk to any particular industry or real estate sector. In light of the strain placed on certain industries by the COVID-19 pandemic, the Company has prudently evaluated and continues to closely monitor our entire loan portfolio. To manage credit risk and yield, we are taking a very careful approach to extending new credit. Our risk management approach seeks to identify, assess and mitigate risk and minimize any resulting losses. We have implemented processes to identify, measure, monitor, report and analyze the types of risk to which we are subject. We believe our risk management policies establish appropriate limitations that allow for the prudent oversight of such risks that include, but are not limited to the following: credit, liquidity, market, operational, legal and compliance, reputational, and strategic and business risk. ● Pursue disciplined acquisitions or other expansionary opportunities. We expect that acquisitions or other expansionary opportunities will continue to be a component of our growth strategy. We intend to carefully select opportunities that we believe have stable core franchises, have significant local market share or will add asset generation capabilities or fee income streams while structuring the opportunities to limit risk. Further, we seek transactions that offer opportunities for clear financial benefits with valuations that have acceptable levels of earnings accretion, tangible book value dilution/earn-back, and internal rates of return. We seek to acquire or expand into financial services franchises in markets that exhibit attractive demographic attributes and business growth trends, and we believe that our focus on attractive markets will provide long- term opportunities for organic growth. Our main focus is on our primary markets of Colorado, the greater Kansas City region, Texas, Utah and New Mexico, including teams, asset portfolios, specialty commercial finance businesses, and whole banks. From time to time, we also consider other types of opportunities that would be expected to improve our profitability, leverage greater scale and/or leverage technology to grow our digital offerings. We believe our strategy of strong organic growth through the retention, expansion and development of client-centered relationships and growth through selective acquisitions or other expansionary opportunities in attractive markets provides flexibility regardless of economic conditions. Our established platform for assessing, executing and integrating acquisitions creates opportunities in an economic downturn, and our attractive market factors, franchise scale in our targeted markets and our relationship-centered banking focus create opportunities in an improving economic environment. While the pandemic has created operating stress for many businesses, our teams continually monitor the financial health of our clients in order to manage the increased risk presented by the pandemic and its impact to the global economy. Our strong capital and liquidity 7 Table of Contents have allowed us to prudently navigate a challenging economy, and we believe we are well positioned to continue to support our clients and communities. Products and Services Through the Bank, our primary business is to offer a full range of traditional banking products and financial services to our commercial, business and consumer clients, who are predominantly located in Colorado, the greater Kansas City region, Texas, Utah and New Mexico. We conduct our banking business through 90 banking centers, with 45 of those located in Colorado, 37 in Kansas and Missouri, two in Texas, one in Utah and five in New Mexico as of December 31, 2020. Our distribution network also includes 128 ATMs as well as fully integrated online banking and mobile banking services. We offer a high level of personalized service to our clients through our relationship managers and banking center associates. We believe that a personalized banking relationship that includes multiple services, such as loan and deposit services, online and mobile banking solutions and treasury management products and services, is the key to profitable and long-lasting client relationships and that our local focus and decision making provide us with a competitive advantage over banks that do not have these attributes. Our primary strategic objective is to serve small- to medium-sized businesses in our markets with a variety of unique and useful services, including a full array of banking products, while maintaining a strong and disciplined credit culture and delivering excellent client service. We offer a variety of products and services that are focused on the following areas: Commercial and Specialty Banking Our commercial bankers focus on small- and medium-sized businesses and commercial real estate investors/developers with an advisory approach that emphasizes understanding the client’s business and offering a complete suite of loan, deposit and treasury management products and services. We have invested significantly in our commercial banking capabilities, attracting experienced commercial bankers from competing institutions in our markets, which positions us well for continued growth in our originated loan portfolio. During 2020, our teams have also been working diligently to support our clients who are experiencing financial hardship due to COVID-19 through participation in the SBA’s Paycheck Protection Program, including assistance with PPP loan forgiveness applications, and loan modifications, as needed. Our commercial relationship managers offer a wide range of commercial loan products, including: Commercial and Industrial Loans—We originate commercial and industrial loans and leases, including working capital loans, equipment loans, lender finance loans, food and agribusiness loans, government and non-profit loans, owner occupied commercial real estate loans and other commercial loans and leases. The terms of these loans vary by purpose and by type of underlying collateral, if any. Working capital loans generally have terms of one to three years, are usually secured by accounts receivable and inventory and carry the personal guarantees of the principals of the business. Equipment loans are generally secured by the financed equipment at advance rates that we believe are appropriate for the equipment type. In the case of owner-occupied commercial real estate loans, we are usually the primary provider of financial services for the company and/or the principals and the primary source of repayment is through the cash flows generated by the borrowers’ business operations. Owner-occupied commercial real estate loans are typically secured by a first lien mortgage on real property plus assignments of all leases related to the properties. Underwriting guidelines generally require borrowers to contribute cash equity that results in an 80% or less loan-to-value ratio on owner-occupied properties. As of December 31, 2020, substantially all of our commercial and industrial loans were secured. Non-Owner Occupied Commercial Real Estate Loans—Non-owner occupied commercial real estate loans (“CRE”) consist of loans to finance the purchase of commercial real estate and development loans. Our non-owner occupied CRE loans include commercial properties such as office buildings, warehouse/distribution buildings, multi-family, hospitality and retail buildings. These loans are typically secured by a first lien mortgage or deed of trust, as well as assignments of all related leases. Underwriting guidelines generally require borrowers to contribute cash equity that results in the lessor of a 75% or less loan to cost or loan to value ratio. 8 Table of Contents We seek to reduce the risks associated with commercial mortgage lending by focusing our lending in our primary markets. Although non-owner occupied CRE is not a primary focus of our lending strategy, we have developed teams of dedicated CRE bankers in each of our markets who possess the depth and breadth of both market knowledge and industry expertise, which serves to further mitigate risk of this product type. Small Business Administration Loans—We offer a range of U.S. Small Business Administration, or SBA loans, to support manufacturers, distributors and service providers targeted to small businesses and entrepreneurs seeking growth capital, working capital, or other capital investments. As a Preferred Lender Provider of the SBA, we are able to expedite SBA loan approval, closing, and servicing functions through delegated authority to underwrite and approve loans on behalf of the SBA. We utilize the SBA 7(a) loan, SBA 504 loan, SBA Express loan, and CAP Line loan programs. During 2020, we participated in the CARES Act Paycheck Protection Program, and continue to do so, by offering PPP loans to provide support and funding to our clients affected by the COVID-19 pandemic. Our approach to PPP loans has been to provide the greatest value to our clients both with a thorough and efficient PPP loan origination process and through efficient and expeditious PPP forgiveness. Commercial Deposit and Treasury Management Products (including business online and mobile banking)—Our commercial bankers are focused on providing value-added deposit products to our clients that optimize their cash management program. We are focused on full-relationship banking, including banking core operating accounts and ancillary accounts. We also provide our commercial clients with money market accounts and short-term repurchase reserve accounts depending on their individual needs. In addition, we provide a wide array of treasury management solutions to our clients, including: business online and mobile banking, commercial credit card services, wire transfers, automated clearing house services, electronic bill payment, lock box services, remote deposit capture services, merchant processing services, cash vault, controlled disbursements, fraud prevention services through positive pay and other auxiliary services (including account reconciliation, collections, repurchase accounts, zero balance accounts and sweep accounts). Business, Residential and Consumer Banking Our business and consumer bankers focus on knowing their clients in order to best meet their financial needs, offering a full complement of loan, deposit and online and mobile banking solutions. We strive to do business in the areas served by our banking centers, which is also where our marketing is focused, and the vast majority of our new loan and deposit clients are located in existing market areas. All of our newly originated consumer loans are on a direct to consumer basis. We offer a variety of business and consumer loans, including: Business Loans—Business loans consist of term loans, line of credit, and real estate secured loans. The terms of these loans vary by purpose and by type of underlying collateral, if any. Business loans generally require LTV ratios of not more than 75 percent. Business loans also assist in the growth of our deposits because many business loan borrowers establish noninterest-bearing and interest-bearing demand deposit accounts and treasury management relationships with us. Those deposit accounts help us to reduce our overall cost of funds, and those treasury management relationships provide us with a source of non-interest income. Residential Real Estate Loans—Residential real estate loans consist of loans secured by the primary or secondary residence of the borrower. These loans consist of closed loans, which are typically amortizing over a 10 to 30-year term. Our loan-to-value (LTV) benchmark for these loans will generally be below 80% at inception unless related to certain internal or government programs where higher LTV’s may be warranted, along with satisfactory debt-to-income ratios. These residential real estate loans are generally originated under terms and conditions consistent with secondary market guidelines. Some of these loans will be placed in the Bank’s loan portfolio; however, a majority are sold in the secondary market and provide a significant source of fee income. Currently, conventional loans in states where the bank has market presence may be sold with servicing retained or with servicing released. Government loans and conventional loans in states where the bank does not have a market presence are generally sold with servicing released. We have residential banking products, servicing capabilities and residential loan origination channels. In addition to the referral business through our existing consumer client base, we have a dedicated team of mortgage bankers who focus origination efforts primarily on new purchase activity and secondarily on refinance activity. We also offer open- and closed-ended home equity loans, which are loans generally secured 9 Table of Contents by second lien positions on residential real estate, and residential construction loans to consumers and builders for the construction of residential real estate. We do not originate or purchase negatively amortizing or sub-prime residential loans. Consumer Loans—Consumer loans are structured as small personal lines of credit and term loans, with the latter generally bearing interest at a higher rate and having a shorter term than residential mortgage loans. Consumer loans are both secured (for example by deposit accounts, brokerage accounts or automobiles) and unsecured and carry either a fixed rate or variable rate. Examples of our consumer loans include home improvement loans not secured by real estate, new and used automobile loans and personal lines of credit. Deposit Products (including online and mobile banking)—We offer a variety of deposit products to our clients, including checking accounts, savings accounts, money market accounts, health savings accounts and other deposit accounts, including fixed-rate, fixed maturity time deposits ranging in terms from 30 days to five years, and individual retirement accounts. We view deposits as an important part of the overall client relationship and believe they provide opportunities to cross-sell other products and services. We intend to continue our efforts to attract low-cost transaction deposits from our client relationships. Consumer deposit flows are significantly influenced by general and local economic conditions, changes in prevailing interest rates, internal pricing decisions and competition. Our deposits are primarily obtained from areas surrounding our banking centers. In order to attract and retain deposits, we rely on providing competitively priced high-quality service and introducing new products and services that meet our clients' needs. We also offer comprehensive, user-friendly mobile and online banking platforms allowing our clients to pay bills, check statements, deposit checks and transfer funds, amongst other features, online or on-the-go. Lending Activities Our loan portfolio includes commercial and industrial loans, commercial real estate loans, residential real estate loans, business loans and consumer loans. In light of the strain placed on certain industries by the COVID-19 pandemic, the Company has prudently evaluated and continues to closely monitor our entire loan portfolio. To manage credit risk and yield, we are taking a very careful approach to extending new credit. The principal risk evaluated with each category of loans we make is the creditworthiness of the borrower. Borrower creditworthiness is affected by general economic conditions and the attributes of the borrower’s market or industry segment. Attributes of the relevant business market or industry segment include the economic and competitive environment, changes to supply or demand, threat of substitutes and barriers to entry and exit. In our credit underwriting process, we carefully evaluate the borrower’s industry, operating performance, liquidity and financial condition. We underwrite credits based on multiple repayment sources, including operating cash flow, liquidation of collateral and guarantor support, where appropriate. We closely monitor the operating performance, liquidity and financial condition of borrowers through analysis of periodic financial statements and meetings with the borrower’s management. As part of our credit underwriting process, we also review the borrower’s total debt obligations on a global basis. Our credit policy requires that key risks be identified and measured, documented and mitigated, to the extent possible, to seek to ensure the soundness of our loan portfolio. Our credit policy also provides detailed procedures for making loans to individual and business clients along with the regulatory requirements to ensure that all loan applications are evaluated subject to our fair lending policy. Our credit policy addresses the common credit standards for making loans to clients, the credit analysis and financial statement requirements, the collateral requirements, including insurance coverage where appropriate, as well as the documentation required. Our ability to analyze a borrower’s current financial health and credit history, as well as the value of collateral as a secondary source of repayment, when applicable, are significant factors in determining the creditworthiness of loans to clients. We require various levels of internal approvals based on the characteristics of such loans, including the size, nature of the exposure and type of collateral, if any. We believe that the procedures required by our credit policies enhance internal responsibility and accountability for underwriting decisions and permit us to monitor the performance of credit decision-making. An integral element of our credit risk management strategy is the establishment and adherence to concentration limits for our portfolio. We have established concentration limits that apply to our portfolio based on product types such as commercial real estate, consumer lending, and various categories of commercial and industrial lending. For more detail on our credit policies, see “Management’s Discussion and Analysis of Financial Condition and Results of Operations-Financial Condition-Asset Quality.” 10 Table of Contents Competition The banking landscape in our primary markets of Colorado, Kansas City region, Texas, Utah and New Mexico is highly competitive and quite fragmented, with many small banks having limited market share while the large out-of-state national and super-regional banks control the majority of deposits and profitable banking relationships. We compete actively with national, regional and local financial services providers, including: banks, thrifts, credit unions, mortgage companies, finance companies and financial technology (“FinTech”) companies. Competition among providers of financial products and services continues to increase, with consumers having the opportunity to select from a variety of traditional brick and mortar banks and nontraditional alternatives, such as online banks and FinTech companies. Competition among providers is based on many factors. The primary factors driving commercial and consumer competition for loans and deposits are interest rates, the fees charged, client service levels and the range of products and services offered. In addition, other competitive factors include the location and hours of our banking centers, the client service orientation of our associates and the availability of digital banking products and services. We believe the most important of these competitive factors that determine our success are our consumer bankers’ focus on knowing their individual clients in order to best meet their financial needs and our business and commercial bankers’ focus on small- and medium-sized businesses with an advisory approach that emphasizes understanding the client’s business and offering a complete array of loan, deposit and treasury management products and services through our banking centers and, especially during the COVID-19 pandemic, our digital banking platform. We recognize that there are banks and other financial services companies with which we compete that have greater financial resources, access to more capital and higher lending capacity and offer a wider range of deposit and lending instruments. However, given our existing capital base, we expect to be able to meet the majority of small- to medium-sized business and consumer credit and depository service needs. Human Capital Our core values Integrity, Meritocracy, Teamwork and Citizenship, represent our belief that our Company’s long-term success is deeply tied to having a dedicated and engaged workforce and a commitment to the communities we serve. We are committed to building and contributing to a healthy workplace environment for our associates by investing in competitive compensation and benefit packages, promoting inclusion of diverse viewpoints and backgrounds, providing training and career development opportunities and promoting qualified associates within our organization. Associate Statistics We are committed to attracting, developing, and retaining associates who reflect the communities in which we serve. Partnerships with professional associations, schools and universities imbedded within our local footprint, and the use of various technology solutions assist us in connecting and building relationships with a diverse pool of candidates. As of December 31, 2020, we employed 1,166 full-time and 58 part-time associates throughout the six states in our business footprint. The market for top talent is highly competitive. We recognize that workforce turnover is not only financially costly, but it does not align with our commitment to our team. We believe we are best served when we can invest through meritocracy within our current talent pool. The average tenure of service of our associates is approximately seven years. Equity, Diversity and Inclusion We strongly believe that equity, diversity and inclusion are important elements in building and sustaining a successful organization and positive, results-driven culture. Additionally, equity, diversity and inclusion helps us to connect and build better relationships within our Company and communities. As a result of our efforts: ● 68% of the Company’s workforce is female and 57% of the Company’s managerial roles are female, as of December 31, 2020. 11 Table of Contents ● Minorities represent 24% of the Company’s workforce and 20% of the Company’s managerial roles, as of December 31, ● ● 2020. In 2020, we hired 390 associates, and 74% of those new associates were female and 33% were minorities. In 2020, 228 associates, or 19% of our workforce, were promoted, and 68% of those individuals were female and 21% were minorities. The Company oversees its Equity, Diversity and Inclusion efforts through its Equity, Diversity and Inclusion Committee that is comprised of a multi-disciplinary group of associates throughout NBH Bank with oversight by the executive management team. To further our diversity goals for our workforce, the Company has also implemented programs developed to foster equality and leadership opportunities for the entire associate base, including events with keynote speakers, panels and Q&A forums to enable associate feedback. Our management team also plays an integral part in championing women in business by hosting networking events, serving on panels and sponsoring relevant events that foster understanding and engagement, such as the ATHENA leadership awards. Associate Development and Training We believe that building the best team requires investing in our associates’ professional development. Associates have access to our learning center, NBH University, which offers a variety of courses that center around professional development. Additionally, we have connection mentors in place to assist new associates with expanding their network, building professional skills, helping navigate the organization and assist in onboarding. Compensation and Benefits Our Company offers comprehensive benefits packages to our associates, including medical and prescription drug insurance, dental insurance and vision insurance as well as several voluntary benefit options. Our compensation structure recognizes the individual performance of our associates through merit-based salary increases with a focus on variable pay and paying for performance. We also encourage our associates to think about their long-term financial stability. Our associates have the opportunity to participate in our 401(k) plan, which includes contribution matches from the Company. Additionally, we offer a stock purchase plan (ASPP) to our associates which allows those who work 20 hours or more per week to purchase shares in our Company through payroll deductions at a 10% discount. Community Engagement We strive to make a positive impact in the communities we serve through consistent engagement, as well as maintaining strong partnerships with a wide range of charitable organizations and causes. All bank associates are granted up to eight paid hours each year to donate their time to non-profit organizations that align with our CRA initiatives. Safety and Respect in the Workplace We are committed to providing a safe and secure work environment in accordance with applicable labor, safety, health, anti- discrimination and other workplace laws. We strive for all of our associates to feel safe and empowered at work. To that end, we maintain a whistleblower hotline that allows associates and others to anonymously voice concerns. We prohibit retaliation against an individual who reported a concern or assisted with an inquiry or investigation. Our Company has taken workplace safety very seriously during the COVID-19 pandemic. From the onset of the pandemic and into the month of May, we provided “premium pay” for banking center and operations associates whose job functions required them to be physically present. We have restricted services in our banking center lobbies to by appointment-only, maintained drive-thru services for our clients, provided two weeks paid time off for our associates affected by COVID-19 illness and/or quarantines, waived medical plan cost-sharing and co-pays for COVID-19 testing and treatment, instituted daily health assessments for associates who are working in our physical locations and have followed applicable health and governmental guidelines on quarantining. 12 Table of Contents SUPERVISION AND REGULATION The U.S. banking industry is highly regulated under federal and state law. Banking laws, regulations, and policies affect the operations of the Company and its subsidiary. Investors should understand that the primary objective of the U.S. bank regulatory regime is the protection of depositors, the Depositors Insurance Fund (“DIF”), and the banking system as a whole, not the protection of the Company’s shareholders. As a bank holding company, we are subject to inspection, examination, supervision and regulation by the Board of Governors of the Federal Reserve System (the “Federal Reserve”). Our bank subsidiary, NBH Bank, is a Colorado state-chartered bank and a member of the Federal Reserve Bank of Kansas City. As such, NBH Bank is subject to examination, supervision and regulation by both the Colorado Division of Banking and the Federal Reserve. In addition, we expect that any additional businesses that we may invest in or acquire will be regulated by various state and/or federal banking regulators. Banking statutes and regulations are subject to continual review and revision by Congress, state legislatures and federal and state regulatory agencies. A change in such statutes or regulations, including changes in how they are interpreted or implemented, could have a material effect on our business. In addition to laws and regulations, state and federal bank regulatory agencies may issue policy statements, interpretive letters and similar written guidance pursuant to such laws and regulations, which are binding on us and our subsidiaries. Banking statutes, regulations and policies could restrict our ability to diversify into other areas of financial services, acquire depository institutions and make distributions or pay dividends on our equity securities. They may also require us to provide financial support to any bank that we control, maintain capital balances in excess of those desired by management and pay higher deposit insurance premiums as a result of a general deterioration in the financial condition of NBH Bank or other depository institutions we control. The description below summarizes certain elements of the applicable bank regulatory framework. This description is not intended to describe all laws and regulations applicable to us and our subsidiaries. The description is qualified in its entirety by reference to the full text of the statutes, regulations, policies, interpretive letters and other written guidance that are described. National Bank Holdings Corporation as a Bank Holding Company As a bank holding company, we are subject to regulation under the Bank Holding Company Act (“BHCA”) and to supervision, examination, and enforcement by the Federal Reserve. Federal Reserve jurisdiction also extends to any company that we may directly or indirectly control, such as non-bank subsidiaries and other companies in which we have a controlling interest. While subjecting us to supervision and regulation, we believe that our status as a bank holding company (as opposed to being a non-controlling investor) broadens the investment opportunities available to us among public and private financial institutions. The BHCA generally prohibits a bank holding company from engaging, directly or indirectly, in activities other than banking or managing or controlling banks, except for activities determined by the Federal Reserve to be so closely related to banking or managing or controlling banks as to be a proper incident thereto. Provisions of the Gramm-Leach-Bliley Financial Modernization Act of 1999 (the “GLB Act”) expanded the permissible activities of a bank holding company that qualifies as a financial holding company. Under the regulations implementing the GLB Act, a financial holding company may engage in additional activities that are financial in nature or incidental or complementary to financial activity. Those activities include, among other activities, certain insurance and securities activities. We have not yet determined whether it would be appropriate or advisable in the future to become a financial holding company. 13 Table of Contents NBH Bank as a Colorado State-Chartered Bank Our bank subsidiary, NBH Bank, is a Colorado state-chartered bank and also a member of the Federal Reserve Bank of Kansas City. As such, NBH Bank is subject to examination, supervision and regulation by both the Colorado Division of Banking and the Federal Reserve. NBH Bank’s deposits are insured by the Federal Deposit Insurance Corporation (“FDIC”) through the DIF, in the manner and to the extent provided by law. As an insured bank, NBH Bank is subject to the provisions of the Federal Deposit Insurance Act, as amended (the “FDI Act”), and the FDIC’s implementing regulations thereunder, and may also be subject to supervision and examination by the FDIC under certain circumstances. Under the FDIC Improvement Act of 1991 (“FDICIA”), NBH Bank must submit financial statements prepared in accordance with GAAP and management reports signed by the Company’s and NBH Bank’s chief executive officer and chief accounting or financial officer concerning management’s responsibility for the financial statements, an assessment of internal controls, and an assessment of NBH Bank’s compliance with various banking laws and FDIC and other banking regulations. In addition, we must submit annual audit reports to federal regulators prepared by independent auditors. As allowed by regulations, we may use our audit report prepared for the Company to satisfy this requirement. We must provide our auditors with examination reports, supervisory agreements and reports of enforcement actions. The auditors must also attest to and report on the statements of management relating to the internal controls. FDICIA also requires that NBH Bank form an independent audit committee consisting of outside directors only, or that the Company’s audit committee be entirely independent. Broad Supervision, Examination and Enforcement Powers The Federal Reserve, the FDIC and state bank regulators have broad regulatory, examination and enforcement authority over bank holding companies and banks, as applicable. Bank regulators regularly examine the operations of banks and bank holding companies. In addition, banks and bank holding companies are subject to periodic reporting and filing requirements. Bank regulators have various remedies available if they determine that a banking organization has violated any law or regulation, that the financial condition, capital resources, asset quality, earnings prospects, management, liquidity or other aspects of a banking organization’s operations are unsatisfactory, or that the banking organization is operating in an unsafe or unsound manner. The bank regulators have the power to, among other things: enjoin “unsafe or unsound” practices, require affirmative actions to correct any violation or practice, issue administrative orders that can be judicially enforced, direct increases in capital, direct the sale of subsidiaries or other assets, limit dividends and distributions, restrict growth, assess civil monetary penalties, remove officers and directors, terminate deposit insurance, and appoint a conservator or receiver. Engaging in unsafe or unsound practices or failing to comply with applicable laws, regulations and supervisory agreements could subject the Company, its subsidiaries and their respective officers, directors and institution-affiliated parties to the remedies described above and other sanctions. In addition, the FDIC could terminate NBH Bank’s deposit insurance if it determined that the Bank’s financial condition was unsafe or unsound or that the bank engaged in unsafe or unsound practices or violated an applicable rule, regulation, order or condition enacted or imposed by the bank’s regulators. Regulatory Capital Requirements In General As a bank holding company, we are subject to regulatory capital adequacy requirements implemented by the Federal Reserve. The federal banking agencies have risk-based capital adequacy guidelines intended to provide a measure of capital adequacy that reflects the degree of risk associated with a banking organization’s operations. NBH Bank also is, and other depository institution subsidiaries that we may acquire or control in the future will be, subject to capital adequacy guidelines as implemented by the relevant federal banking agency. In the case of the Company and NBH Bank, applicable capital guidelines can be found in the Federal Reserve’s Regulations H and Q. The capital rules require banks and bank holding companies to maintain a minimum common equity tier 1 capital ratio of 4.5%, a total tier 1 capital ratio of 6%, a total capital ratio of 8%, and a leverage ratio of 4%. Additionally, bank holding 14 Table of Contents companies are required to hold a capital conservation buffer of common equity tier 1 capital of 2.5% to avoid limitations on capital distributions and executive compensation payments. Further, the federal bank regulatory agencies may set higher capital requirements for an individual bank or when a bank’s particular circumstances warrant. At this time, the bank regulatory agencies are more inclined to impose higher capital requirements in order to be considered well-capitalized, and future regulatory change could impose higher capital standards as a routine matter. The Federal Reserve may also set higher capital requirements for holding companies whose circumstances warrant it. For example, holding companies experiencing internal growth or making acquisitions are expected to maintain strong capital positions substantially above the minimum supervisory levels, without significant reliance on intangible assets. In May 2018, the Economic Growth, Regulatory Relief and Consumer Protection Act (“EGRRCPA”), was enacted to modify or remove certain financial reform rules and regulations, including some of those implemented under the Dodd-Frank Act. The EGRRCPA directed the federal banking agencies to develop a “Community Bank Leverage Ratio”, calculated by dividing tangible equity capital by average consolidated total assets. In October 2019, the federal banking agencies adopted a Community Bank Leverage Ratio of 9%. If a “qualified community bank”, generally a depository institution or depository institution holding company with consolidated assets of less than $10 billion, has a leverage ratio which exceeds the Community Bank Leverage Ratio, then the institution is considered to have met all generally applicable leverage and risk based capital requirements, the capital ratio requirements for “well capitalized” status under the prompt corrective action rules and any other leverage or capital requirements to which it is subject. At this time the Company and NBH Bank has not elected to apply this regime. Prompt Corrective Action The FDI Act requires federal bank regulatory agencies to take “prompt corrective action” with respect to FDIC-insured depository institutions that do not meet minimum capital requirements. A depository institution’s treatment for purposes of the prompt corrective action provisions will depend upon how its capital levels compare to various capital measures and certain other factors, as established by regulation. Federal banking regulators are required to take various mandatory supervisory actions and are authorized to take other discretionary actions with respect to institutions in the three undercapitalized categories. The severity of the action depends upon the capital category in which the institution is placed. Generally, subject to a narrow exception, the banking regulator must appoint a receiver or conservator for an institution that is critically undercapitalized. Our regulatory capital ratios and those of NBH Bank are in excess of the levels established for “well-capitalized” institutions. Bank Holding Companies as a Source of Strength The Federal Reserve requires that a bank holding company serve as a source of financial and managerial strength to each bank that it controls and, under appropriate circumstances, commit resources to support each such controlled bank. This support may be required at times when the bank holding company may not have the resources to provide the support. Because we are a bank holding company, the Federal Reserve views the Company (and its consolidated assets) as a source of financial and managerial strength for any controlled depository institutions. Under the prompt corrective action provisions, if a controlled bank is undercapitalized, then the regulators could require its bank holding company to guarantee a capital restoration plan. In addition, if the Federal Reserve believes that a bank holding company’s activities, assets or affiliates represent a significant risk to the financial safety, soundness or stability of a controlled bank, then the Federal Reserve could require the bank holding company to terminate the activities, liquidate the assets or divest the affiliates. The regulators may require these and other actions in support of controlled banks even if such action is not in the best interests of the bank holding company or its shareholders. 15 Table of Contents The Dodd-Frank Act codified the requirement that holding companies, like the Company, serve as a source of financial strength for their subsidiary depository institutions, by providing financial assistance to its insured depository institution subsidiaries in the event of financial distress. Under the source of strength doctrine, the Company could be required to provide financial assistance to NBH Bank should it experience financial distress. In addition, capital loans by us to NBH Bank will be subordinate in right of payment to deposits and certain other indebtedness of NBH Bank. In the event of our bankruptcy, any commitment by us to a federal bank regulatory agency to maintain the capital of NBH Bank will be assumed by the bankruptcy trustee and entitled to a priority of payment. Dividend Restrictions The Company is a legal entity separate and distinct from its subsidiaries. Because the Company’s consolidated net income consists largely of the net income of NBH Bank, the Company’s ability to pay dividends depends upon its receipt of dividends from its subsidiary. The ability of a bank to pay dividends and make other distributions is limited by federal and state law. The specific limits depend on a number of factors, including the bank’s type of charter, recent earnings, recent dividends, level of capital and regulatory status. As a member of the Federal Reserve System and a Colorado state-chartered bank, NBH Bank is subject to Regulation H and limitations under Colorado law with respect to the payment of dividends. Non-bank subsidiaries are also limited by certain federal and state statutory provisions and regulations covering the amount of dividends that may be paid in any given year. The ability of a bank holding company to pay dividends and make other distributions can also be limited. The Federal Reserve has authority to prohibit a bank holding company from paying dividends or making other distributions. A bank holding company should not pay cash dividends that exceed its net income or that can only be funded in ways that weaken the bank holding company’s financial health, such as by borrowing. In addition, as a Delaware corporation, the Company is subject to certain limitations and restrictions under Delaware corporate law with respect to the payment of dividends and other distributions. Depositor Preference The FDI Act provides that, in the event of the “liquidation or other resolution” of an insured depository institution, the claims of depositors of the institution (including the claims of the FDIC as subrogee of insured depositors) and certain claims for administrative expenses of the FDIC as a receiver will have priority over other general unsecured claims against the institution. If our insured depository institution fails, insured and uninsured depositors, along with the FDIC, will have priority in payment ahead of unsecured, nondeposit creditors, including us, with respect to any extensions of credit they have made to such insured depository institution. Limits on Transactions with Affiliates Federal law restricts the amount and the terms of both credit and non-credit transactions (generally referred to as “Covered Transactions”) between a bank and its non-bank affiliates. Covered Transactions with any single affiliate may not exceed 10% of the capital stock and surplus of the bank, and Covered Transactions with all affiliates may not exceed, in the aggregate, 20% of the bank’s capital and surplus. For a bank, capital stock and surplus refers to the bank’s tier 1 and tier 2 capital, as calculated under the risk-based capital guidelines, plus the balance of the allowance for credit losses (“ACL”) excluded from tier 2 capital. The bank’s transactions with all of its affiliates in the aggregate are limited to 20% of the foregoing capital. In addition, in connection with Covered Transactions that are extensions of credit, the bank may be required to hold collateral to provide added security to the bank, and the types of permissible collateral may be limited. The Dodd-Frank Act generally enhances the restrictions on transactions with affiliates, including an expansion of what types of transactions are Covered Transactions to include credit exposures related to derivatives, repurchase agreements and securities lending arrangements and an increase in the amount of time for which collateral requirements regarding Covered Transactions must be satisfied. As of December 31, 2020, the Company did not have any outstanding Covered Transactions. 16 Table of Contents Regulatory Notice and Approval Requirements for Acquisitions of Control We must generally receive federal bank regulatory approval before we can acquire a financial institution. Specifically, as a bank holding company, we must obtain prior approval of the Federal Reserve in connection with any acquisition that would result in the Company owning or controlling 5% or more of any class of voting securities of a bank or another bank holding company. Our ability to make investments in depository institutions will depend on our ability to obtain approval for such investments from the Federal Reserve. The Federal Reserve could deny our application based on the above criteria or other considerations. For example, we could be required to sell banking centers as a condition to receiving regulatory approval, which condition may not be acceptable to us or, if acceptable to us, may reduce the benefit of any acquisition. In addition, federal and state laws, including the BHCA and the Change in Bank Control Act, impose additional prior notice or approval requirements and ongoing regulatory requirements on any investor that seeks to acquire direct or indirect “control” of an FDIC-insured depository institution or bank holding company. Whether an investor “controls” a depository institution is based on all of the facts and circumstances surrounding the investment. As a general matter, an investor is deemed to control a depository institution or other company if the investor owns or controls 25% or more of any class of voting securities or is entitled to appoint or elect a majority of the board of directors. For investments under those thresholds, regulators will examine whether the investor has the ability to exercise a controlling influence over the depository institution’s voting shares an investor acquires as well as the number of directors the investor is able to appoint or elect. Similarly, if an investor’s ownership of our voting securities or ability to appoint or elect directors were to exceed certain thresholds, the investor could be deemed to “control” us for regulatory purposes. This could subject the investor to regulatory filings or other regulatory consequences. Anti-Money Laundering Requirements Under federal law, including the Bank Secrecy Act and the Uniting and Strengthening America by Providing Appropriate Tools Required to Intercept and Obstruct Terrorism Act of 2001 (the “USA PATRIOT Act”), certain types of financial institutions, including insured depository institutions, must maintain anti-money laundering programs that include established internal policies, procedures and controls; a designated compliance officer; an ongoing associate training program; and testing of the program by an independent audit function. Financial institutions are prohibited from entering into specified financial transactions and account relationships and must meet enhanced standards for due diligence, client identification, and recordkeeping, including in their dealings with non-U.S. financial institutions and non-U.S. clients. Financial institutions must take reasonable steps to conduct enhanced scrutiny of account relationships to guard against money laundering and to report any suspicious information maintained by financial institutions. Bank regulators routinely examine institutions for compliance with these obligations, and they must consider an institution’s anti-money laundering compliance when considering regulatory applications filed by the institution, including applications for banking mergers and acquisitions. The regulatory authorities have imposed “cease and desist” orders and civil money penalty sanctions against institutions found to be violating these obligations. Consumer Laws and Regulations Banks and other financial institutions are subject to numerous laws and regulations intended to protect consumers in their transactions with banks. These laws include, among others, laws regarding unfair and deceptive acts and practices and usury laws, as well as the following consumer protection statutes: Truth in Lending Act, Truth in Savings Act, Electronic Funds Transfer Act, Flood Disaster Protection Act, Expedited Funds Availability Act, Equal Credit Opportunity Act, Fair and Accurate Credit Transactions Act, Fair Housing Act, Fair Credit Reporting Act, Fair Debt Collection Act, GLB Act, Home Mortgage Disclosure Act, Right to Financial Privacy Act and Real Estate Settlement Procedures Act. Many states and local jurisdictions have consumer protection laws analogous, and in addition, to those listed above. These state and local laws regulate the manner in which financial institutions deal with clients when taking deposits, making loans or conducting other types of transactions. 17 Table of Contents The Consumer Financial Protection Bureau (the “CFPB”) has broad rulemaking authority for a wide range of consumer financial laws that apply to all banks. The CFPB is authorized to issue rules for both bank and nonbank companies that offer consumer financial products and services, subject to consultation with the prudential banking regulators. In general, however, banks with assets of $10 billion or less, such as NBH Bank, will continue to be examined for consumer compliance by their primary bank regulator. Much of the CFPB’s rulemaking has focused on mortgage lending and servicing, including an important rule requiring lenders to ensure that prospective buyers have the ability to repay their mortgages. Other areas of current CFPB focus include consumer protections for prepaid cards, payday lending, debt collection, overdraft services and privacy notices. The CFPB has been particularly active in issuing rules and guidelines concerning residential mortgage lending and servicing, issuing numerous rules and guidance related to residential mortgages. Perhaps the most significant of these guidelines are the “Ability-to-Repay and Qualified Mortgage Standards under the Truth in Lending Act” portions of Regulation Z and the Know Before You Owe guidelines. Under the Dodd- Frank Act, creditors must make a reasonable and good faith determination, based on verified and documented information, that the consumer has a reasonable “ability to repay” a residential mortgage according to its terms as well as clearly and concisely disclose the terms and costs associated with these loans. The CFPB has actively issued enforcement actions against both large and small entities and to entities across the entire financial services industry. The CFPB has relied upon “unfair, deceptive, or abusive acts” prohibitions as its primary enforcement tool. However, the CFPB and DOJ continue to be focused on fair lending in taking enforcement actions against banks with renewed emphasis on alleged redlining practices. Failure to comply with these laws and regulations could give rise to regulatory sanctions, client rescission rights, actions by state and local attorneys general and civil or criminal liability. The Community Reinvestment Act The Community Reinvestment Act (“CRA”) is intended to encourage banks to help meet the credit needs of their entire communities, including low- and moderate-income neighborhoods, consistent with safe and sound operations. The regulators examine banks and assign each bank a public CRA rating. The CRA then requires bank regulators to take into account the bank’s record in meeting the needs of its community when considering certain applications by a bank, including applications to establish a banking center or to conduct certain mergers or acquisitions. The Federal Reserve is required to consider the CRA records of a bank holding company’s controlled banks when considering an application by the bank holding company to acquire a bank or to merge with another bank holding company. When we apply for regulatory approval to make certain investments, the regulators will consider the CRA record of the target institution and our depository institution subsidiary. An unsatisfactory CRA record could substantially delay approval or result in denial of an application. Reserve Requirements Pursuant to regulations of the Federal Reserve, all banks are required to maintain average daily reserves at mandated ratios against their transaction accounts. In addition, reserves must be maintained on certain non-personal time deposits. These reserves must be maintained in the form of vault cash or in an account at a Federal Reserve Bank (“FRB”). Deposit Insurance Assessments All of a depositor’s accounts at an insured bank, including all non-interest bearing transaction accounts, are insured by the FDIC up to $250,000. FDIC-insured banks are required to pay deposit insurance premiums to the FDIC. The FDIC has adopted a risk-based assessment system whereby FDIC-insured depository institutions pay insurance premiums at rates based on their risk classification. An institution’s risk classification is assigned based on its capital levels and the level of supervisory concern the institution poses to the regulators. Assessments are based on an institution’s average total consolidated assets less average tangible equity (subject to risk-based adjustments that would further reduce the assessment base for custodial banks). NBH Bank may be able to pass part or all of 18 Table of Contents this cost on to its clients, including in the form of lower interest rates on deposits, or fees to some depositors, depending on market conditions. The FDIC may terminate a depository institution’s deposit insurance upon a finding that the institution’s financial condition is unsafe or unsound or that the institution has engaged in unsafe or unsound practices or has violated any applicable rule, regulation, order or condition enacted or imposed by the institution’s regulatory agency. If deposit insurance for a banking business we invest in or acquire were to be terminated, that would have a material adverse effect on that banking business and potentially on the Company as a whole. Interstate Banking Under the Riegle-Neal Interstate Banking and Branching Efficiency Act (the “Riegle-Neal Act”), a bank holding company may acquire banks in states other than its home state, subject to any state requirement that the bank has been organized and operating for a minimum period of time, not to exceed five years, and the requirement that the bank holding company not control, prior to or following the proposed acquisition, more than 10% of the total amount of deposits of insured depository institutions nationwide or, unless the acquisition is the bank holding company’s initial entry into the state, more than 30% of such deposits in the state (or such lesser or greater amount set by the state). Bank holding companies must be well capitalized and well managed, not merely adequately capitalized and adequately managed, in order to acquire a bank located outside of the bank holding company’s home state. The Riegle-Neal Act also authorizes banks to merge across state lines, thereby creating interstate banking centers. A national or state bank, with the approval of its regulator, may open a de novo banking center in any state if the law of the state in which the banking center is proposed would permit the establishment of the banking center if the bank were a bank chartered in that state. The Federal Reserve, the Office of the Comptroller of the Currency (“OCC”), and FDIC jointly issued a final rule, effective October 10, 1977, that adopted uniform regulations implementing Section 109 of the Riegle-Neal Act. Section 109 prohibits any bank from establishing or acquiring a branch or branches outside of its home state primarily for the purpose of deposit production. Congress enacted Section 109 to ensure that interstate branches would not take deposits from a community without the bank reasonably helping to meet the credit needs of that community. Changes in Laws, Regulations or Policies Congress and state legislatures may introduce from time to time measures or take actions that would modify the regulation of banks or bank holding companies. In addition, federal and state regulatory agencies also periodically propose and adopt changes to their regulations or change the manner in which existing regulations are applied. Such changes could increase or decrease the cost of doing business, limit or expand permissible activities or affect the competitive balance among banks and other financial institutions, all of which could affect our investment opportunities and our assessment of how attractive such opportunities may be. We cannot predict whether potential legislation will be enacted and, if enacted, the effect that it or any implementing regulations would have on our business, results of operations, liquidity or financial condition. COVID-19 Legislation and Regulatory Response The COVID-19 pandemic is creating extensive disruptions to the global economy, to businesses, and to the lives of individuals throughout the world. There have been a number of regulatory actions intended to help mitigate the adverse economic impact of the COVID-19 pandemic on borrowers, including several mandates from the bank regulatory agencies, requiring financial institutions to work constructively with borrowers affected by the COVID-19 pandemic. On March 27, 2020, the CARES Act was signed into law. The CARES Act is a $2.2 trillion economic stimulus bill that intended to provide relief in the wake of the COVID-19 pandemic. Several provisions within the CARES Act led to action from the bank regulatory agencies. There are also separate provisions within the legislation that directly impact financial institutions, including affording borrowers with federally-backed mortgage loans experiencing a financial hardship due to the COVID-19 pandemic the option to request forbearance, regardless of delinquency status, for up to 360 days. In addition, servicers of federally-backed mortgage loans were prohibited from initiating foreclosures during what was initially a 60-day 19 Table of Contents period beginning March 18, 2020, but has since been extended several times and is currently in effect. The CARES Act also established the directive to provide loans to businesses impacted by COVID through the PPP. The bank regulatory agencies have stressed the importance of financial institutions continuing to assist borrowers impacted by the COVID-19 pandemic, and indicated that adequate flexibility will be given to financial institutions who work with such borrowers. On April 3, 2020, the bank regulatory agencies issued a joint policy statement to facilitate mortgage servicers’ ability to place consumers in short-term payment forbearance programs, and followed with a final rule on June 23, 2020 that makes it clear servicers do not violate Regulation X (which places restrictions and requirements upon lenders related to consumers who apply for and receive mortgage loans) by offering certain COVID-19-related loss mitigation options based on an evaluation of limited information collected from the borrower. Additionally, on September 29, 2020, the bank regulatory agencies issued a rule that deferred appraisal and evaluation requirements after the closing of certain residential and CRE transactions through December 31, 2020. On January 20, 2021, the new Administration issued an Executive Order extending the federal eviction moratorium through March 31, 2021. This eviction moratorium could be further extended through September 30, 2021 if the COVID-19 relief package proposed by the new Administration is adopted by Congress in its current form. On December 27, 2020, the Coronavirus Response and Relief Supplemental Appropriations Act of 2021 was signed into law, which also contains provisions that could directly impact financial institutions. The act directs financial regulators to support community development financial institutions and minority depository institutions and directs Congress to re-appropriate $429 billion in unobligated CARES Act funds through a newly structured PPP. The Federal Reserve, in cooperation with the Department of the Treasury, has established many financing and liquidity programs. The Main Street Lending Program is intended to keep credit flowing to small and mid-sized businesses that were in sound financial condition before the coronavirus pandemic but now need financing to maintain operations. The Paycheck Protection Program Liquidity Facility supplies liquidity to PPP participating financial institutions through term financing backed by PPP loans. Further, the federal bank regulatory agencies issued several interim final rules throughout the course of 2020 to neutralize the regulatory capital and liquidity effects for banks that participate in the Federal Reserve liquidity facilities. More Information Our website is www.nationalbankholdings.com. We make available free of charge, through our website, annual reports on Form 10-K, quarterly reports on Form 10-Q, current reports on Form 8-K, and any amendments to those reports filed or furnished pursuant to Section 13(a) or Section 15(d) of the Securities Exchange Act of 1934, as soon as reasonably practicable after we electronically file such material with, or furnish such material to, the U.S. Securities and Exchange Commission (“SEC”). The SEC maintains an Internet site that contains reports, proxy and information statements, and other information regarding issuers that file electronically with the SEC at www.sec.gov. Item 1A. RISK FACTORS Risks Relating to Our Banking Operations The COVID-19 pandemic is adversely affecting us, our clients and third-party service providers, and the adverse impacts on our business, financial position, operations and prospects has been and could continue to be significant. The COVID-19 pandemic has impacted our business and financial results, and its ultimate impact on our business will depend on highly uncertain and unpredictable future developments, including the magnitude and duration of the pandemic and actions taken by governmental authorities in response to the pandemic, particularly within our geographic footprint. The pandemic and resultant governmental action have severely restricted economic activity, reduced economic output, and resulted in a deterioration in economic conditions. This has resulted in temporary closures of many businesses, some of which include our borrowers, the institution of social distancing and sheltering in place requirements, high rates of unemployment and underemployment, historically low interest rates, and disruptions in consumer spending, among other things. These negative economic conditions have negatively impacted our financial results and are expected to have a continued adverse effect on our business, including adversely impacting the demand for our products and services, our net 20 Table of Contents interest income and our liquidity and regulatory capital requirements. Additionally, as interest rates remain at historically low levels or if unemployment continues to remain high, the increased demand for mortgage products, including refinancing, may decrease. Furthermore, the pandemic could continue to result in the recognition of credit losses in our loan portfolios and increases in our allowance for credit losses, particularly if businesses remain closed or operate at reduced capacities, the impact on the national economy continues to worsen, or more clients draw on their lines of credit or seek additional loans to help finance their businesses. Small and mid-sized businesses make up a large portion of our commercial loan portfolio and are particularly vulnerable to the financial effects of the COVID-19 pandemic due to their increased reliance on continuing cash flow to fund day-to-day operations. Although government programs have sought, and may further seek, to provide relief to these types of businesses, there can be no assurance that these programs will succeed. Our participation directly or on behalf of our clients in U.S. government programs, such as the Paycheck Protection Program and the Main Street Lending Program, that are designed to support individuals, households and businesses impacted by the economic disruptions caused by the COVID-19 pandemic, could be criticized and subject us to increased governmental and regulatory scrutiny, negative publicity or increased exposure to litigation, which could increase our operational, legal and compliance costs and damage our reputation. In addition, we may be exposed to credit risk on a PPP loan if a determination is made by the SBA that there is a deficiency in the manner in which the loan was originated, funded or serviced. In such a case, the SBA may deny its liability under the guaranty, reduce the amount of the guaranty, or, if it has already paid under the guaranty, seek recovery of any related loss from us. Our business operations may also be disrupted if significant portions of our workforce, key personnel or third-party service providers are unable to work effectively, including because of illness, unavailability, quarantines, government actions, internal or external failure of information technology infrastructure, or other restrictions in connection with the pandemic. Until the COVID-19 pandemic subsides, it will continue to impact our business, results of operations, and financial condition, as well as our regulatory capital and liquidity ratios and may also have the effect of heightening many of the other risk factors. Changes in general business and economic conditions could materially and adversely affect us. Our business and operations are sensitive to general business and economic conditions in the United States and in our core markets of Colorado, the greater Kansas City region, New Mexico, Texas and Utah. If the economies in our core markets, or the U.S. economy more generally, experience worsening economic conditions, including industry-specific conditions, we could be materially and adversely affected. The COVID-19 pandemic has impacted our local economics through continued temporary closures or other restrictions on businesses, higher unemployment rates and disruption to consumer spending. Weak economic conditions may be characterized by deflation, fluctuations in debt and equity capital markets, including a lack of liquidity and/or depressed prices in the secondary market for mortgage loans, increased delinquencies on loans, residential and commercial real estate price declines, lower home sales and commercial activity, further or prolonged pressure on energy prices, high unemployment, and the economic effects of natural disasters, severe weather conditions, health emergencies or pandemics, cyberattacks, outbreaks of hostilities, terrorism or other geopolitical instabilities. All of these factors would be detrimental to our business. Our business is significantly affected by monetary and related policies of the U.S. federal government, its agencies and government-sponsored entities. Changes in any of these policies, including as a result of the new administration, are influenced by macroeconomic conditions and other factors that are beyond our control and could have a material adverse effect on us. Changes in the assumptions underlying our acquisition method of accounting, or other significant accounting estimates could affect our financial information and have a material adverse effect on us. A material portion of our financial results is based on, and subject to, significant assumptions and subjective judgments. As a result of our acquisitions, our financial information is influenced by the application of the acquisition method of accounting, which requires us to make complex assumptions, and these assumptions materially affect our financial results. As such, any financial information generated through the use of the acquisition method of accounting is subject to modification or change. If our assumptions are incorrect and we change or modify our assumptions, it could have a material adverse effect on us or our previously reported results. Additionally, a change in our accounting estimates, such as our ability to realize deferred tax 21 Table of Contents assets, the need for a valuation allowance or the recoverability of the goodwill recorded at the time of our acquisitions, could have a material adverse effect on our financial results. Our business is highly susceptible to credit risk and fluctuations in the value of real estate and other collateral securing such credit. As a lender, we are exposed to the risk that our clients will be unable to repay their loans according to their terms and that the collateral securing the payment of their loans (if any) may not be sufficient to assure repayment. The risks inherent in making any loan include risks with respect to the ability of borrowers to repay their loans and, if applicable, the period of time over which the loan is repaid, risks relating to proper loan underwriting and guidelines, risks resulting from changes in economic and industry conditions, risks inherent in dealing with individual borrowers and risks resulting from uncertainties as to the future value of collateral. Similarly, we have credit risk embedded in our securities portfolio. Our credit standards, procedures and policies may not prevent us from incurring substantial credit losses. A decline in residential real estate market prices and reduced levels of home sales, could adversely affect the value of collateral securing mortgage loans resulting in greater charge-offs in future periods, as well as adversely impact mortgage loan originations and gains on sale of mortgage loans. A decline in commercial real estate values would likewise adversely affect the value of collateral securing certain commercial loans and result in greater charge-offs in future periods. Declines in real estate values and home sales volumes, and financial stress on borrowers as a result of job losses or other factors, could have further adverse effects on borrowers that result in higher delinquencies and greater charge-offs in future periods, which could materially and adversely affect us. The COVID-19 pandemic may negatively impact commercial real estate values, particularly hospitality and leisure, office and retail properties. Residential real estate may also be negatively impacted by higher unemployment driven in part by the pandemic. We depend on our executive officers and key personnel to implement our strategy and could be harmed by the loss of their services. The execution of our strategy depends in large part on the skills of our executive management team and our ability to motivate and retain these and other key personnel, including key personnel added through mergers and acquisitions. Accordingly, the loss of service of one or more of our executive officers or key personnel could reduce our ability to successfully implement our growth strategy and materially and adversely affect us. Our success also depends on the experience of our banking center managers and relationship managers and on their relationships with the clients and communities they serve. The loss of these key personnel could negatively impact our banking operations. Further surges in COVID-19 cases may increase the risk of maintaining adequate staffing in our banking centers and other key areas. Our allowance for credit losses and fair value adjustments may prove to be insufficient to absorb losses inherent in our loan or other real estate owned (“OREO”) portfolio. On January 1, 2020, the Company adopted ASU 2016-13, Measurement of Credit Losses on Financial Instruments, the new accounting standard promulgated by the Financial Accounting Standards Board (“FASB”), regarding the recognition of credit losses. This standard made significant changes to the accounting and disclosures for credit losses on financial instruments recorded on an amortized cost basis, including our loans held for investment. The new current expected credit loss (“CECL”) impairment model requires an estimate of expected credit losses for financial assets measured over the contractual life of an instrument based on historical experience, current conditions and reasonable and supportable forecasts. The standard provides significant flexibility and requires a high degree of judgment in order to develop an estimate of expected lifetime losses. Providing for lifetime losses for our loan portfolio is a change to the previous method of providing allowances for loan losses that are probable and incurred. It may also result in even small changes to future forecasts having a significant impact on the allowance, which could make the allowance more volatile, and regulators may impose additional capital buffers to absorb this volatility. The unique and unprecedented impacts of the COVID-19 pandemic may also lead to greater volatility in economic conditions, potentially increasing volatility in the required allowance amount. The determination of the appropriate level of the allowance for credit losses inherently involves a high degree of subjectivity and requires us to make significant estimates of current credit risks and future trends, all of which may undergo material changes. Changes in economic conditions affecting borrowers, new information regarding our loans, identification of additional problem loans by us and other factors, both within and outside of our control, may require an increase in the allowance for credit losses. If the real estate markets deteriorate, we expect that we will experience increased delinquencies 22 Table of Contents and credit losses, particularly with respect to construction, land development and land loans. In addition, our regulators periodically review our allowance for credit losses and may require an increase in the allowance for credit losses or the recognition of further loan charge-offs, based on judgments different than those of management. In addition, if charge-offs in future periods exceed the allowance for credit losses, we will need additional provisions to increase the allowance for credit losses. Any increases in the allowance for credit losses will result in a decrease in net income and capital and may have a material adverse effect on us. We hold and acquire an amount of OREO from time to time, which may lead to volatility in operating expenses and vulnerability to declines in real property values. When necessary, we foreclose on and take title to the real estate serving as collateral for our loans as part of our business. Real estate that we own but do not use in the ordinary course of our operations is referred to as OREO property. While our OREO portfolio is smaller than it has been in recent years, the COVID-19 pandemic and future acquisitions could result in a higher OREO balance, which could negatively affect our earning as a result of various expenses associated with OREO, including personnel costs, insurance and taxes, completion and repair costs, valuation adjustments and other expenses associated with property ownership, as well as by the funding costs associated with OREO assets. We evaluate OREO properties periodically and write down the carrying value of the properties if the results of our evaluation require it. In addition, the COVID-19 pandemic may negatively impact commercial real estate values, particularly hospitality and leisure, office and retail properties. Residential real estate may also be negatively impacted by higher unemployment driven in part by the pandemic. We are subject to environmental liability risk associated with lending activities. A significant portion of our loan portfolio is secured by real property, and we could become subject to environmental liabilities with respect to one or more of these properties. During the ordinary course of business, we may foreclose on and take title to properties securing defaulted loans. There is a risk that hazardous or toxic substances could be found on these properties, and we may be liable for remediation costs, as well as for personal injury and property damage, civil fines and criminal penalties regardless of when the hazardous conditions or toxic substances first affected any particular property. Environmental laws may require us to incur substantial expenses to address unknown liabilities and may materially reduce the affected property’s value or limit our ability to use or sell the affected property. In addition, future laws or more stringent interpretations or enforcement policies with respect to existing laws may increase our exposure to environmental liability. Although we have policies and procedures to perform an environmental review before initiating any foreclosure action on nonresidential real property, these reviews may not be sufficient to detect all potential environmental hazards. The remediation costs and any other financial liabilities associated with an environmental hazard could have a material adverse effect on us. The expanding body of federal, state and local regulation of loan servicing, collections or other aspects of our business may increase the cost of compliance and the risks of noncompliance. We service the loans held on our balance sheet, and loan servicing is subject to extensive regulation by federal, state and local governmental authorities as well as to various laws and judicial and administrative decisions imposing requirements and restrictions on those activities. The volume of new or modified laws and regulations has increased in recent years and, in addition, some individual municipalities have begun to enact laws that restrict loan servicing activities including delaying or temporarily preventing foreclosures or forcing the modification of certain mortgages. If regulators impose new or more restrictive requirements, we may incur significant additional costs to comply with such requirements which may further adversely affect us. The CARES Act and related legislation have imposed additional restrictions with respect to foreclosures and the handling of delinquent payments. In addition, our failure to comply with these laws and regulations could possibly lead to: civil and criminal liability; damage to our reputation in the industry; fines and penalties and litigation, including class action lawsuits; and administrative enforcement actions. Any of these outcomes could materially and adversely affect us. There is also uncertainty regarding what legislative or regulatory changes may occur as a result of the change in leadership resulting from the recent elections, or, if changes occur, the ultimate effect they would have upon our financial condition or results of operations. 23 Table of Contents Small Business Administration lending is an important and growing part of our business. Our SBA lending program is dependent upon the U.S. federal government, and we face specific risks associated with originating SBA loans. As an approved participant in the SBA Preferred Lender’s Program (an “SBA Preferred Lender”), we enable our clients to obtain SBA loans without being subject to the potentially lengthy SBA approval process necessary for lenders that are not SBA Preferred Lenders. The SBA periodically reviews the lending operations of participating lenders to assess, among other things, whether the lender exhibits prudent risk management. When weaknesses are identified, the SBA may request corrective actions or impose enforcement actions, including revocation of the lender’s SBA Preferred Lender status. If we were to lose our status as an SBA Preferred Lender, we may lose new opportunities, and a limited number of existing SBA loans, to lenders who are SBA Preferred Lenders. In addition, any changes to the SBA program, including changes to the level of guarantee provided by the federal government on SBA loans, changes to program-specific rules impacting volume eligibility under the guaranty program, as well as changes to the program amounts authorized by Congress, may have a material adverse effect on our SBA lending program. In addition, any default by the U.S. government on its obligations or any prolonged government shutdown could, among other things, impede our ability to originate SBA loans or collect on guarantees in the event a borrower defaults on its obligations, and could materially adversely affect our SBA lending business. With respect to the PPP, we could be criticized and subject to increased governmental and regulatory scrutiny, negative publicity or increased exposure to litigation, which could increase our operational, legal and compliance costs and damage our reputation. In addition, we may be exposed to credit risk on a PPP loan if a determination is made by the SBA that there is a deficiency in the manner in which the loan was originated, funded or serviced. In such a case, the SBA may deny its liability under the guaranty, reduce the amount of the guaranty, or, if it has already paid under the guaranty, seek recovery of any related loss from us. If we violate U.S. Department of Housing and Urban Development (“HUD”) lending requirements or if the federal government shuts down or otherwise fails to fully fund the federal budget, our commercial FHA origination business could be adversely affected. We originate, sell and service loans under FHA insurance programs, and make certifications regarding compliance with applicable requirements and guidelines. If we were to violate these requirements and guidelines, or other applicable laws, or if the FHA loans we originate show a high frequency of loan defaults, we could be subject to monetary penalties and indemnification claims, and could be declared ineligible for FHA programs. Any inability to engage in our commercial FHA origination and servicing business would lead to a decrease in our net income. In addition, disagreement over the federal budget has caused the U.S. federal government to shut down for periods of time in recent years. Federal governmental entities, such as HUD, that rely on funding from the federal budget, could be adversely affected in the event of a government shutdown, which could have a material adverse effect on our commercial FHA origination business and our results of operations. The fair value of our investment securities can fluctuate due to market conditions outside of our control. We have historically taken a conservative investment strategy with our securities portfolio, with concentrations of securities that are primarily backed by government sponsored enterprises (“GSE”). In the future, we may seek to increase yields through different strategies, which may include a greater percentage of corporate securities and structured credit products. Factors beyond our control can significantly influence the fair value of securities in our portfolio and can cause potential adverse changes to the fair value of these securities. These factors include, but are not limited to, rating agency actions in respect of the securities, defaults by the issuer or with respect to the underlying securities, and changes in market interest rates and instability in the capital markets. These factors, among others, could cause other-than-temporary impairments and realized and/or unrealized losses in future periods and declines in other comprehensive income, which could have a material adverse effect on us. The process for determining whether impairment of a security is other-than-temporary usually requires complex, subjective judgments about the future financial performance and liquidity of the issuer and any collateral underlying the security in order to assess the probability of receiving all contractual principal and interest payments on the security. 24 Table of Contents We face significant competition from other financial institutions and financial services providers, which may materially and adversely affect us. Consumer and commercial banking is highly competitive. Our markets contain a large number of community and regional banks as well as a significant presence of the country’s largest commercial banks. We compete with other state and national financial institutions, including savings and loan associations, savings banks and credit unions, for deposits and loans. In addition, we compete with financial intermediaries, such as consumer finance companies, mortgage banking companies, insurance companies, securities firms, mutual funds and several government agencies, as well as major retailers, in providing various types of loans and other financial services. Some of these competitors have a long history of successful operations in our markets, greater ties to local businesses and more expansive banking relationships, as well as better established depositor bases. Some of our competitors also have greater resources and access to capital and possess an advantage by being capable of maintaining numerous banking locations in more convenient sites, operating more ATMs and conducting extensive promotional and advertising campaigns or operating a more developed online banking platform. Competitors may also exhibit a greater tolerance for risk and behave more aggressively with respect to pricing in order to increase their market share. In addition, the effects of disintermediation can also impact the banking business because of the fast growing body of FinTech companies that use software to deliver mortgage lending, payment services and other financial services. Our ability to compete successfully depends on a number of factors, including, among others: ● the ability to develop, maintain and build upon long-term client relationships based on quality service, effective and efficient products and services, high ethical standards and safe and sound assets; ● the scope, relevance and pricing of products and services offered to meet client needs and demands; ● the rate at which we introduce new products and services, including internet-based or other digital services, relative to our competitors; ● the ability to attract and retain highly qualified associates to operate our business; ● the ability to expand our market position; ● client satisfaction with our level of service; ● the ability to invest in new technologies, including relative to our digital banking platform; ● the ability to operate our business effectively and efficiently; and ● industry and general economic trends. Failure to perform in any of these areas could significantly weaken our competitive position, which could materially and adversely affect us. We may not be able to meet the cash flow requirements of deposit withdrawals and other business needs unless we maintain sufficient liquidity. We require liquidity to make loans and to repay deposit and other liabilities as they become due or are demanded by clients. We principally depend on checking, savings and money market deposit account balances and other forms of client deposits as our primary source of funding for our lending activities. As a result of a decline in overall depositor confidence, an increase in interest rates paid by competitors, general interest rate levels, higher returns being available to clients on alternative investments and general economic conditions, a substantial number of our clients could withdraw their bank deposits with us from time to time, resulting in our deposit levels decreasing substantially, and our cash on hand may not be able to cover such withdrawals and our other business needs, including amounts necessary to operate and grow our business. This would require us to seek third party funding or other sources of liquidity, such as asset sales. Our access to third party funding sources, including our ability to raise funds through the issuance of additional shares of our common stock or other equity or equity-related securities, incurrence of debt, or federal funds purchased, may be impacted by our financial strength, performance and prospects and may also be impaired by factors that are not specific to us, such as a disruption in the financial markets or negative views and expectations about the prospects for the financial services industry, all of which may make potential funding sources more difficult to access, less reliable and more expensive. We may not have access to third party funding in sufficient amounts on favorable terms, or the ability to undertake asset sales or access other sources of liquidity, when needed, or at all, which could materially and adversely affect us. 25 Table of Contents Like other financial services institutions, our asset and liability structures are monetary in nature. Such structures are affected by a variety of factors, including changes in interest rates, which can impact the value of financial instruments held by us. Like other financial services institutions, we have asset and liability structures that are essentially monetary in nature and are directly affected by many factors, including domestic and international economic and political conditions, broad trends in business and finance, legislation and regulation affecting the national and international business and financial communities, monetary and fiscal policies, inflation, currency values, market conditions, the availability and terms (including cost) of short-term or long-term funding and capital, the credit capacity or perceived creditworthiness of clients and counterparties and the level and volatility of trading markets. Such factors can impact clients and counterparties of a financial services institution and may impact the value of financial instruments held by a financial services institution. Our earnings and cash flows largely depend upon the level of our net interest income, which is the difference between the interest income we earn on loans, investments and other interest earning assets, and the interest we pay on interest bearing liabilities, such as deposits and borrowings. Because different types of assets and liabilities may react differently and at different times to market interest rate changes, changes in interest rates can increase or decrease our net interest income. When interest-bearing liabilities mature or reprice more quickly than interest earning assets in a period, an increase in interest rates would reduce net interest income. Similarly, when interest earning assets mature or reprice more quickly, and because the magnitude of repricing of interest earning assets is often greater than interest bearing liabilities, falling interest rates would reduce net interest income. Accordingly, changes in the level of market interest rates affect our net yield on interest earning assets and liabilities, loan and investment securities portfolios and our overall results. Changes in interest rates may also have a significant impact on any future loan origination revenues. Historically, there has been an inverse correlation between the demand for loans and interest rates. Loan origination volume and revenues usually decline during periods of rising or high interest rates and increase during periods of declining or low interest rates. Changes in interest rates also have a significant impact on the carrying value of a significant percentage of the assets, both loans and investment securities, on our balance sheet. We may incur debt in the future and that debt may also be sensitive to interest rates and any increase in interest rates could materially and adversely affect us. Interest rates are highly sensitive to many factors beyond our control, including general economic conditions and policies of various governmental and regulatory agencies, particularly the Federal Reserve. The Federal Reserve lowered interest rates significantly in 2020. A continued low interest rate environment or other changes in monetary policies and economic conditions could materially and adversely affect us. Reforms to and uncertainty regarding LIBOR and certain other indices may adversely affect our business. In 2017, the United Kingdom’s Financial Conduct Authority (the “FCA”) announced that it will no longer persuade or require banks to submit rates for the London Interbank Offered Rate (“LIBOR”) after 2021. Subsequently, in November 2020, the FCA proposed end dates immediately following the December 31, 2021 publication for the one-week and two-month LIBOR settings, and the June 30, 2023 publication for other LIBOR tenors. These announcements, in conjunction with financial benchmark reforms more generally and changes in the interbank lending markets, have resulted in uncertainty about the future of LIBOR and certain other rates or indices that are used as interest rate “benchmarks.” In addition, regulators, industry groups and certain committees (e.g., the Alternative Reference Rates Committee) have, among other things, published recommended fallback language for LIBOR-linked financial instruments, identified recommended alternatives for certain LIBOR rates (e.g., the Secured Overnight Financing Rate (“SOFR”) as the recommended alternative to U.S. Dollar LIBOR), and proposed implementations of the recommended alternatives in floating rate instruments. At this time, it is not possible to predict whether these specific recommendations and proposals will be broadly accepted, whether they will continue to evolve and what the effect of their implementation may be on the market for floating-rate financial instruments. We began indexing new retail adjustable rate mortgages to SOFR in the third quarter of 2020 and are in the process of addressing LIBOR-based commercial loans, including updating International Swaps and Derivative Association (“ISDA”) protocols in interest rate derivatives. Uncertainty as to the nature and effect of such reforms and actions, and the potential or actual discontinuance of benchmark quotes, may adversely affect our financial condition or results of operations, including the value of, return on and trading market for our financial assets and liabilities that are based on or are linked to benchmarks, including any LIBOR-based 26 Table of Contents securities, loans and derivatives. Furthermore, there can be no assurances that we and other market participants will be adequately prepared for an actual discontinuation of benchmarks, including LIBOR, that may have an unpredictable impact on contractual mechanics (including, but not limited to, interest rates to be paid to or by us), which may also result in adversely affecting our financial condition or results of operations. Such transition may also result in litigation with counterparties impacted by the transition as well as increased regulatory scrutiny and other adverse consequences. Any replacement benchmark ultimately adopted as a substitute for LIBOR may behave differently than LIBOR in a manner detrimental to our financial performance. We are highly dependent on the internet, cloud technologies and third-party providers. Systems failures or interruptions could have a material adverse effect on us. Our business is highly dependent on the increasing use of the internet, mobile devices and cloud technologies. Further, we have and will continue to be subject to an increasing risk of operational disruption and information security incidents as a result. These events can arise from a variety of sources, many of which are not under our control because of our reliance on third party technology systems and outsourcing services for key processes including data processing, loan servicing and deposit processing; and for key services including internet, and mobile technology. Potential causes for incidents may include human error, electrical or telecommunication outages, hardware failures, and malicious activity. Any of these events could cause interruption to the Company’s operations, as well as the operations of our clients. If significant, sustained or repeated, these events could compromise our ability to operate effectively, damage our reputation, result in a loss of client business, and/or subject us to additional regulatory scrutiny and possible financial liability, any of which could have a material adverse effect on us. A failure in or breach of our security systems or infrastructure, or those of our third-party providers, could result in financial losses to us or in the disclosure or misuse of confidential or proprietary information, including client information, or could trigger further regulatory and financial penalty if determined to be non-compliant with evolving privacy and data protection laws. These events could have a material adverse effect on the Company. As a financial institution, we may be the target of fraudulent activity that may result in financial losses to us or our clients, privacy breaches against our clients or damage to our reputation and regulatory relationships. Such fraudulent activity may take many forms, including check fraud, electronic fraud, wire fraud, phishing, unauthorized intrusion into or use of our systems, ATM skimming or jackpotting, and other dishonest acts. We provide our clients with the ability to bank remotely, including via online, mobile and phone. The secure transmission of confidential information over the internet and other remote channels is a critical element of remote banking. The COVID-19 pandemic has heightened these risks as vulnerabilities for our clients and the Company have increased given work from home and shelter at home orders as well as consumer behaviors independent of jurisdictional orders. Furthermore, crisis conditions caused by the pandemic may lead to more attempts by both domestic and international parties to commit cyber-attacks or other fraudulent acts. Our systems and network are subject to ongoing cyber incidents such as unauthorized access, loss or destruction of data, account takeovers, unavailability of service, computer viruses or other malicious code, phishing schemes, ransomware and other similar events. Third parties with whom we do business may also be sources of cybersecurity risks. We may be required to spend significant capital and other resources to protect against the threat of security breaches and computer viruses, or to alleviate problems caused by security breaches or viruses. Given the increasingly high volume of our transactions, certain errors may be repeated or compounded before they can be discovered and rectified. To the extent that our activities or the activities of our clients involve the storage and transmission of confidential information, security breaches and viruses could cause serious negative consequences, including reputational damage, litigation exposure and, regulatory scrutiny, and could result in a violation of applicable privacy and data protection laws. Any inability to prevent security breaches or computer viruses could also cause existing clients to lose confidence in our systems and could materially and adversely affect us. Our risk and exposure to these matters remains heightened because of the evolving nature and complexity of the threats from organized cybercriminals and hackers, and our plans to continue to provide digital banking products and services to our clients. Information security risks for financial institutions like us have increased recently in part because of new technologies, the use of the internet and telecommunications technologies (including mobile devices) to conduct financial and other business 27 Table of Contents transactions and the increased sophistication and activities of organized crime, perpetrators of fraud, hackers, terrorists and others. In addition to cyber-attacks or other security breaches involving the theft of sensitive and confidential information, hackers have engaged in attacks against large financial institutions, particularly denial of service or ransomware attacks are designed to disrupt key business services, such as client-facing web sites. We are not able to anticipate or implement preventive measures against all security breaches of these types, especially because the techniques used change frequently and can originate from a wide variety of sources. We employ detection and response mechanisms designed to contain and mitigate security incidents, but early detection may be thwarted by sophisticated attacks and malware designed to avoid detection. We also face risks related to cyber-attacks and other security breaches in connection with credit or debit card, including ATM-related, transactions that typically involve the transmission of sensitive information regarding our clients through various third parties, including merchant acquiring banks, payment processors, payment card networks (e.g., Visa, MasterCard) and our third-party processors. Some of these parties have in the past been the target of security breaches and cyber-attacks, and because the transactions involve third parties and environments such as the point of sale that we do not control or secure, future security breaches or cyber- attacks affecting any of these third parties could impact us through no fault of our own, and in some cases we may have exposure and suffer losses for breaches or attacks relating to them. We also rely significantly on numerous other third party service providers to conduct other aspects of our business operations and face similar risks relating to them. While many of our agreements with third parties contain indemnification provisions, we may not be able to recover sufficiently, or at all, under the provisions to offset any losses we may incur from third-party cyber incidents. The value of our mortgage servicing rights can decline during periods of falling interest rates, and we may be required to take a charge against earnings for the decreased value. A mortgage servicing right (“MSR”) is the right to service a mortgage loan for a fee. We capitalize MSRs when we originate mortgage loans and retain the servicing rights after we sell the loans. We carry MSRs at the lower of amortized cost or estimated fair value. Fair value is the present value of estimated future net servicing income, calculated based on a number of variables, including assumptions about the likelihood of prepayment by borrowers. Changes in interest rates can affect prepayment assumptions. When interest rates fall, borrowers are more likely to prepay their mortgage loans by refinancing them at a lower rate. As the likelihood of prepayment increases, the fair value of our MSRs can decrease. Each quarter we evaluate our MSRs for impairment based on the difference between the carrying amount and fair value, and, if a temporary impairment exists, we establish a valuation allowance through a charge that negatively affects our earnings. We may be required to repurchase mortgage loans or reimburse investors and others as a result of breaches in contractual representations and warranties. We sell residential mortgage loans to various parties, including GSEs and other financial institutions that purchase mortgage loans for investment or private label securitization. The agreements under which we sell mortgage loans and the insurance or guaranty agreements with the FHA and VA contain various representations and warranties regarding the origination and characteristics of the mortgage loans, including ownership of the loan, compliance with loan criteria set forth in the applicable agreement, validity of the lien securing the loan, absence of delinquent taxes or liens against the property securing the loan, and compliance with applicable origination laws. We may be required to repurchase mortgage loans, indemnify the investor or insurer, or reimburse the investor or insurer for credit losses incurred on loans in the event of a breach of contractual representations or warranties that is not remedied within a period (usually 90 days or less) after we receive notice of the breach. Contracts for mortgage loan sales to the GSEs include various types of specific remedies and penalties that could be applied to inadequate responses to repurchase requests. Similarly, the agreements under which we sell mortgage loans require us to deliver various documents to the investor, and we may be obligated to repurchase any mortgage loan as to which the required documents are not delivered or are defective. We establish a mortgage repurchase liability related to the various representations and warranties that reflect management's estimate of losses for loans which we have a repurchase obligation. Our mortgage repurchase liability represents management's best estimate of the probable loss that we may expect to incur for the representations and warranties in the contractual provisions of our sales of mortgage loans. Because the level of mortgage loan repurchase losses depends upon economic factors, investor demand strategies and other external conditions that may change over the life of the underlying loans, the level of the liability for mortgage loan repurchase losses is difficult to estimate and requires considerable management judgment. If economic conditions and the housing market deteriorate or future investor 28 Table of Contents repurchase demand and our success at appealing repurchase requests differ from past experience, we could experience increased repurchase obligations and increased loss severity on repurchases, requiring additions to the repurchase liability. The required accounting treatment of loans we acquire through acquisitions could result in higher net interest margins and interest income in current periods and lower net interest margins and interest income in future periods. Under U.S. GAAP, we are required to record loans acquired through acquisitions at fair value. Estimating the fair value of such loans requires management to make estimates based on available information, facts, and circumstances on the acquisition date. Any discount on acquired loans is accreted into interest income over the weighted average remaining contractual life of the loans. Therefore, our net interest margins may initially increase due to the discount accretion. We expect the yields on the total loan portfolio will decline as our acquired loan portfolios pay down or mature and the corresponding accretion of the discount decreases. We expect downward pressure on our interest income to the extent that the runoff of our acquired loan portfolios is not replaced with comparable high-yielding loans. This could result in higher net interest margins and interest income in current periods and lower net interest margins and interest income in future periods. We have recorded goodwill as a result of acquisitions that can significantly affect our earnings if it becomes impaired. Under current accounting standards, goodwill is not amortized but, instead, is subject to impairment tests on at least an annual basis or more frequently if an event occurs or circumstances change that reduce the fair value of a reporting unit below its carrying value. Risks Relating to our Growth Strategy We may not be able to effectively manage our growth or other expansionary activity. Our expansionary activity, whether through de novo branching, acquisitions or organic growth has placed, and it may continue to place, significant demands on our operations and management. The success of our expansionary activity is dependent upon our ability to: ● continue to implement and improve our operational, credit, financial, legal, management and other internal risk controls and processes and our reporting systems and procedures in order to manage a growing number of client relationships; ● scale our technology platform; ● integrate our acquisitions and develop consistent policies throughout the various lines of businesses; ● attract and retain the client base; and ● attract and retain management talent. We may not successfully implement improvements to, or integrate, our management information and control systems, procedures and processes in an efficient or timely manner and may discover deficiencies in existing systems and controls. In particular, our controls and procedures must be able to accommodate an increase in loan volume in various markets and the infrastructure that comes with new banking centers and banks. Thus, our growth strategy may divert management from our existing franchises and may require us to incur additional expenditures to expand our administrative and operational infrastructure and, if we are unable to effectively manage and grow our financial services franchise, we could be materially and adversely affected. In addition, if we are unable to manage future expansion in our operations, we may experience compliance and operational problems, have to slow the pace of growth, or have to incur additional expenditures beyond current projections to support such growth, any one of which could materially and adversely affect us. Our acquisitions generally will require regulatory approvals, and failure to obtain them would restrict our growth. We intend to complement and expand our business by pursuing strategic acquisitions of financial services franchises. Generally, any acquisition of target financial institutions, banking centers or other banking assets by us will require approval 29 Table of Contents by, and cooperation from, a number of governmental regulatory agencies, including the Federal Reserve and Colorado Division of Banking. In acting on applications, our banking regulators consider, among other factors: ● the effect of the acquisition on competition; ● the financial condition, liquidity, results of operations, capital levels and future prospects of the applicant and the bank(s) involved; ● the quantity and complexity of previously consummated acquisitions; ● the managerial resources of the applicant and the bank(s) involved; ● the convenience and needs of the community, including the record of performance under the Community Reinvestment Act; and ● the effectiveness of the applicant in combating money laundering activities. Such regulators could deny our application based on the above criteria or other considerations, which would restrict our growth, or the regulatory approvals may not be granted on terms that are acceptable to us. For example, we could be required to sell banking centers as a condition to receiving regulatory approvals, and such a condition may not be acceptable to us or may reduce the benefit of any acquisition. In addition, prior to the submission of an application our regulators could discourage us from pursuing strategic acquisitions or indicate that regulatory approvals may not be granted on terms that would be acceptable to us, which could have the same effect of restricting our growth or reducing the benefit of any acquisitions. The success of future transactions will depend on our ability to successfully identify and consummate acquisitions of financial services franchises that meet our investment objectives. Because of the intense competition for acquisition opportunities and the limited number of potential targets, we may not be able to successfully consummate acquisitions on attractive terms. There are significant risks associated with our strategy to identify and successfully consummate acquisitions. There are a limited number of acquisition opportunities, and we expect to encounter intense competition from other banking organizations competing for acquisitions and also from other investment funds and entities looking to acquire financial institutions and financial services franchises. Many of these entities are well established and have extensive experience in identifying and consummating acquisitions directly or through affiliates. Many of these competitors possess ongoing banking operations with greater financial, technical, human and other resources and access to capital than we do, which could limit the acquisition opportunities we pursue. Our competitors may be able to achieve greater cost savings, through consolidating operations or otherwise, than we could. These competitive limitations give others an advantage in pursuing certain acquisitions. In addition, increased competition may drive up the prices for the acquisitions we pursue and make the other acquisition terms more onerous, which would make the identification and successful consummation of those acquisitions less attractive to us. Competitors may be willing to pay more for acquisitions than we believe are justified, which could result in us having to pay more for them than we prefer or to forego the opportunity. The trading price of our common stock and of the stock of other potential acquirers may affect our ability to offer a competitive price for acquisitions where stock is proposed as acquisition consideration. As a result of the foregoing, we may be unable to successfully identify and consummate acquisitions on attractive terms, or at all, that are necessary to grow our business. To the extent that we are unable to identify and consummate attractive acquisitions, or continue to increase loans through organic loan growth, we may be unable to successfully implement our growth strategy, which could materially and adversely affect us. We intend to continue to grow our business through organic loan growth and strategic acquisitions of financial services franchises. Previous availability of attractive acquisition targets may not be indicative of future acquisition opportunities, and we may be unable to identify any acquisition targets that meet our investment objectives. As our acquired loan portfolio, which generally produces higher yields than our originated loans due to loan discounts and accretable yield, is paid down, we expect downward pressure on our income to the extent that the runoff is not replaced with other high-yielding loans. As a result of the foregoing, if we are unable to replace loans in our existing portfolio with comparable high-yielding loans, we could be materially and adversely affected. We could also be materially and adversely affected if we choose to pursue riskier higher-yielding loans that fail to perform. As a result of the COVID-19 pandemic and the ensuing economic uncertainty, our ability to develop consistent organic loan growth has been challenged as the Company continues to take a very careful approach to extending new credit. 30 Table of Contents Projected operating results for businesses acquired by us may be inaccurate and may vary significantly from actual results. To the extent that we make acquisitions that involve distressed assets, we may not be able to realize the value we predict from these assets or make sufficient provision for future losses in the value of, or accurately estimate the future write-downs to be taken in respect of, these assets. We will generally establish the pricing of transactions and the capital structure of financial services franchises to be acquired by us on the basis of financial projections for such financial services franchises. In general, projected operating results will be based on the judgment of our management team. In all cases, projections are only estimates of future results that are based upon assumptions made at the time that the projections are developed and the projected results may vary significantly from actual results. General economic, political and market conditions can have a material adverse impact on the reliability of such projections. In the event that the projections made in connection with our acquisitions, or future projections with respect to new acquisitions, are not accurate, such inaccuracies could materially and adversely affect us. Delinquencies and losses in the loan portfolios and other assets we acquire may exceed our initial forecasts developed during our due diligence investigation prior to acquisition and, thus, produce lower returns than we believed our purchase price supported. Furthermore, our due diligence investigation may not reveal all material issues. If, during the diligence process, we fail to identify all relevant issues related to an acquisition, we may be forced to later write-down or write off assets, restructure our operations, or incur impairment or other charges that could result in significant losses. Any of these events could materially and adversely affect us. Economic conditions may create an uncertain environment with respect to asset valuations and there is no certainty that we will be able to sell assets or institutions after we acquire them if we determine it would be in our best interests to do so. Valuations for acquired assets are more challenging because of the COVID-19 pandemic, creating a risk of greater volatility in the future. In addition, there may be limited liquidity for certain asset classes we hold, including commercial real estate and construction and development loans. Any of the foregoing matters could materially and adversely affect us. We face additional risks due to our increased mortgage banking activities that could negatively impact net income and profitability. We sell a majority of the mortgage loans that we originate. The sale of these loans generates non-interest income and can be a source of liquidity for the Bank. Disruption in the secondary market for residential mortgage loans as well as declines in real estate values could result in one or more of the following: ● our inability to sell mortgage loans on the secondary market, which could negatively impact our liquidity position; ● declines in real estate values could decrease the potential of mortgage originations, which could negatively impact our earnings; ● if it is determined that loans were made in breach of our representations and warranties to the secondary market, we could incur losses associated with the loans; ● increased compliance requirements, including with respect to the CARES Act, could result in higher compliance costs, higher foreclosure proceedings or lower loan origination volume, all which could negatively impact future earnings; and ● a rise in interest rates could cause a decline in mortgage originations, which could negatively impact our earnings. 31 Table of Contents Our use of appraisals in deciding whether to make loans secured by real property does not ensure that the value of the real property collateral will be sufficient to repay our loans. In considering whether to make a loan secured by real property, we require an appraisal of the property. However, an appraisal is only an estimate of the value of the property at the time the appraisal is made and requires the exercise of a considerable degree of judgment. If the appraisal does not accurately reflect the amount that may be obtained upon sale or foreclosure of the property, whether due to a decline in property value after the date of the original appraisal or defective preparation of the appraisal, we may not realize an amount equal to the indebtedness secured by the property and as a result, we may suffer losses. This risk could be intensified by the COVID-19 pandemic, which may negatively impact commercial real estate values, particularly hospitality and leisure, office and retail properties. Residential real estate may also be negatively impacted by higher unemployment driven in part by the pandemic. Risks Relating to the Regulation of Our Industry We operate in a highly regulated environment and the laws and regulations that govern our operations, corporate governance, executive compensation and accounting principles, or changes in them, or our failure to comply with them, could materially and adversely affect us. We are subject to extensive regulation, supervision, and legislation by federal and state regulators and bodies that govern almost all aspects of our operations. Intended to protect clients, depositors and the DIF, these laws and regulations, among other matters, prescribe minimum capital requirements, impose limitations on the business activities in which we can engage (including foreclosure and collection practices), limit the dividends or distributions that we can pay, restrict the ability of institutions to guarantee our debt, and impose certain specific accounting requirements on us that may be more restrictive and may result in greater or earlier charges to earnings or reductions in our capital than GAAP. Compliance with laws and regulations, including the effects of the Dodd Frank Act Wall Street Reform and Consumer Protection Act of 2010, can be difficult and costly, and changes to laws and regulations often impose additional compliance costs. Our failure to comply with these laws and regulations, even if the failure follows good faith effort or reflects a difference in interpretation, could subject us to restrictions on our business activities, fines and other penalties, any of which could materially and adversely affect us. Further, any new laws, rules and regulations could make compliance more difficult or expensive and also materially and adversely affect us. The FDIC’s restoration plan for the DIF and any related increased assessment rates could materially and adversely affect us. The FDIC insures deposits at FDIC-insured depository institutions, such as our subsidiary bank, up to applicable limits. The amount of a particular institution’s deposit insurance assessment is based on that institution’s risk classification under an FDIC risk-based assessment system. An institution’s risk classification is assigned based on its capital levels and the level of supervisory concern the institution poses to its regulators. If current assessments imposed by the FDIC are insufficient for the DIF to meet its funding requirements, there may need to be further special assessments or increases in deposit insurance premiums. We are generally unable to control the amount of premiums that we are required to pay for FDIC insurance. Any future additional assessments, increases or required prepayments in FDIC insurance premiums may materially and adversely affect us, including by reducing our profitability or limiting our ability to pursue certain business opportunities. Federal and state banking agencies periodically conduct examinations of our business, including compliance with laws and regulations, and our failure to comply with any supervisory actions to which we become subject as a result of such examinations could materially and adversely affect us. Federal and state banking agencies periodically conduct examinations of our business, including compliance with laws and regulations. If, as a result of an examination, a federal or state banking agency were to determine that the financial condition, capital resources, asset quality, earnings prospects, management, liquidity or other aspects of any of our operations had become unsatisfactory, or that we or our management was in violation of any law or regulation, it may take a number of different remedial actions as it deems appropriate. These actions include the power to enjoin “unsafe or unsound” practices, to require affirmative actions to correct any conditions resulting from any violation or practice, to issue an administrative order that can be judicially enforced, to direct an increase in our capital, to restrict our growth, to assess civil monetary 32 Table of Contents penalties against our officers or directors, to remove officers and directors and, if it is concluded that such conditions cannot be corrected or there is an imminent risk of loss to depositors, to terminate our deposit insurance. If we become subject to such regulatory actions, we could be materially and adversely affected. We are subject to the Community Reinvestment Act and fair lending laws, and failure to comply with these laws could lead to a wide variety of sanctions. The CRA, the Equal Credit Opportunity Act, the Fair Housing Act and other fair lending laws and regulations impose nondiscriminatory lending requirements on financial institutions. The Department of Justice and other federal agencies are responsible for enforcing these laws and regulations. A successful challenge to an institution’s performance under the CRA or fair lending laws and regulations could result in a wide variety of sanctions, including damages and civil money penalties, injunctive relief, restrictions on mergers and acquisitions activity, and restrictions on expansion activity. Private parties may also have the ability to challenge an institution’s performance under fair lending laws in private class action litigation. The Federal Reserve may require us to commit capital resources to support our subsidiary bank. As a matter of policy, the Federal Reserve, which examines us and our subsidiaries, expects a bank holding company to act as a source of financial and managerial strength to a subsidiary bank and to commit resources to support such subsidiary bank. Under the “source of strength” doctrine, the Federal Reserve may require a bank holding company to make capital injections into a troubled subsidiary bank and may charge the bank holding company with engaging in unsafe and unsound practices for failure to commit resources to such a subsidiary bank. In addition, the Dodd-Frank Act directs the federal bank regulators to require that all companies that directly or indirectly control an insured depository institution serve as a source of strength for the institution. Under this requirement, we could be required to provide financial assistance to our subsidiary bank should our subsidiary bank experience financial distress. A capital injection may be required at times when we do not have the resources to provide it and therefore we may be required to borrow the funds or raise additional equity capital from third parties. Any loans by a holding company to its subsidiary bank are subordinate in right of payment to deposits and to certain other indebtedness of the subsidiary bank. In the event of a bank holding company’s bankruptcy, the bankruptcy trustee will assume any commitment by the holding company to a federal bank regulatory agency to maintain the capital of a subsidiary bank. Moreover, bankruptcy law provides that claims based on any such commitment will be entitled to a priority of payment over the claims of the holding company’s general unsecured creditors, including the holders of its indebtedness. Any financing that must be done by the holding company in order to make the required capital injection may be difficult and expensive and may not be available on attractive terms, or at all, which likely would have a material adverse effect on us. We face a risk of noncompliance and enforcement action with the Bank Secrecy Act and other anti-money laundering statutes and regulations. The federal Bank Secrecy Act, the USA PATRIOT Act and other laws and regulations require financial institutions, among other duties, to institute and maintain an effective anti-money laundering program and file suspicious activity and currency transaction reports as appropriate. The federal Financial Crimes Enforcement Network, established by the U.S. Treasury Department to administer the Bank Secrecy Act, is authorized to impose significant civil money penalties for violations of those requirements, and engages in coordinated enforcement efforts with the individual federal banking regulators, as well as the Department of Justice, Drug Enforcement Administration, and Internal Revenue Service. There is also increased scrutiny of compliance with the rules enforced by the Office of Foreign Assets Control. If our policies, procedures and systems are deemed deficient or the policies, procedures and systems of the financial institutions that we may acquire in the future are deficient, we would be subject to liability, including fines and regulatory actions (such as restrictions on our ability to pay dividends and the necessity to obtain regulatory approvals to proceed with certain aspects of our business plan, including our acquisition plans), which could materially and adversely affect us. Failure to maintain and implement adequate programs to combat money laundering and terrorist financing could also have serious reputational consequences for us. 33 Table of Contents Federal, state and local consumer lending laws may restrict our ability to originate certain mortgage loans or increase our risk of liability with respect to such loans and could increase our cost of doing business. Federal, state and local laws have been adopted that are intended to eliminate certain lending practices considered “predatory.” These laws prohibit practices such as steering borrowers away from more affordable products, selling unnecessary insurance to borrowers, repeatedly refinancing loans and making loans without a reasonable expectation that the borrowers will be able to repay the loans irrespective of the value of the underlying property. It is our policy not to make predatory loans, but these laws create the potential for liability with respect to our lending and loan investment activities. They increase our cost of doing business and, ultimately, may prevent us from making certain loans or cause us to reduce the average percentage rate or the points and fees on loans that we do make. Our ability to pay dividends is subject to regulatory limitations and our bank subsidiary’s ability to pay dividends to us is also subject to regulatory limitations. Our ability to declare and pay dividends depends both on the ability of our bank subsidiary to pay dividends to us and on certain federal regulatory considerations, including the guidelines of the Federal Reserve regarding capital adequacy and dividends. Because we are a separate legal entity from our bank subsidiary and we do not have significant operations of our own, any dividends paid by us to our shareholders would have to be paid from funds at the holding company level that are legally available therefor. However, as a bank holding company, we are subject to general regulatory restrictions on the payment of cash dividends. Federal bank regulatory agencies have the authority to prohibit bank holding companies from engaging in unsafe or unsound practices in conducting their business, which depending on the financial condition and liquidity of the holding company at the time, could include the payment of dividends. Additionally, various federal and state statutory provisions limit the amount of dividends that our bank subsidiary can pay to us as its holding company without regulatory approval. Finally, holders of our common stock are only entitled to receive such dividends as our board of directors may declare in its unilateral discretion. Dividends are paid out of funds legally available for such purpose based on a variety of considerations, including, without limitation, our historical and projected financial condition, liquidity and results of operations, capital levels, tax considerations, statutory and regulatory prohibitions and other limitations, general economic conditions and other factors deemed relevant by our board of directors. Accordingly, we may not pay the amount of dividends referenced in our current intention above, or any dividends at all, to our shareholders in the future. Tax legislation initiatives or challenges to our tax positions could adversely affect our results of operations and financial condition. We operate in multiple jurisdictions, and we are subject to tax laws and regulations of the U.S. federal, state and local governments. From time to time, legislative initiatives may be adopted, which may impact our effective tax rate and could adversely affect our deferred tax assets, tax positions and/or our tax liabilities. In addition, U.S. federal, state and local tax laws and regulations are extremely complex and subject to varying interpretations. There can be no assurance that our historical tax positions will not be challenged by relevant tax authorities or that we would be successful in defending our positions in connection with any such challenge. Item 1B. UNRESOLVED STAFF COMMENTS. None Item 2. PROPERTIES. Our principal executive offices are located in the Denver Tech Center area immediately south of Denver, Colorado. We also have approximately 70,000 square feet of office and operations space in Kansas City, Missouri. At December 31, 2020, we operated 45 banking centers in Colorado, 37 in Kansas and Missouri, five in New Mexico, two in Texas and one in Utah. Of these banking centers, 66 were owned and 24 locations were leased. 34 Table of Contents Item 3. LEGAL PROCEEDINGS. From time to time, we are a party to various litigation matters incidental to the conduct of our business. We do not believe that any of our pending legal proceedings, individually or in the aggregate, will have a material adverse effect on our business, prospects, financial condition, results of operations or liquidity. Item 4. MINE SAFETY DISCLOSURES. None. PART II Item 5. MARKET FOR REGISTRANT’S COMMON EQUITY, RELATED SHAREHOLDER MATTERS AND ISSUER PURCHASES OF EQUITY SECURITIES. Market for Registrant’s Common Equity Shares of the Company’s common stock are traded on the New York Stock Exchange (“NYSE”) under the symbol “NBHC”. The Company had 184 shareholders of record as of February 22, 2021. Management estimates that the number of beneficial owners is significantly greater. 35 Table of Contents Performance Graph The following graph presents a comparison of the Company’s performance to the indices named below. It assumes $100 invested on December 31, 2015, with dividends invested on a total return basis. Index NBHC KBW Regional Banking Index Russell 2000 Index 12/31/15 100.00 100.00 100.00 12/31/16 150.66 139.12 121.28 12/31/17 154.84 141.63 139.02 12/31/18 149.53 116.86 123.69 12/31/19 174.28 144.76 155.21 12/31/20 166.50 132.18 186.15 Period Ending The following table sets forth information about our repurchases of our common stock during the fourth quarter of 2020: Period October 1 - October 31, 2020(1) November 1 - November 30, 2020(1) Total Total number of shares purchased 552 5,467 6,019 Average price paid per share 26.36 $ 30.15 29.80 $ Total number of shares purchased as part of publicly announced plans or programs Maximum approximate dollar value of shares that may yet be purchased under the plans or programs (2) 43,101,943 43,101,943 43,101,943 — $ — — $ (1) These shares represent shares purchased other than through publicly announced plans and were purchased pursuant to the Company’s stock incentive plans. Pursuant to the plans, shares were purchased from plan participants at the then current market value in satisfaction of stock option exercise prices, settlements of restricted stock and tax withholdings. (2) On February 26, 2020, the Company’s Board of Directors authorized the repurchase of up to an additional $50.0 million of common stock. Under this authorization, $43,101,943 remained available for purchase at December 31, 2020. 36 Table of Contents Securities Authorized for Issuance under Equity Compensation Plans During the second quarter of 2014, shareholders approved the 2014 Omnibus Incentive Plan (the “2014 Plan”). Under the 2014 Plan, the Compensation Committee of the Board of Directors has the authority to grant, from time to time, awards of options, stock appreciation rights, restricted stock, restricted stock units, performance units, other stock-based awards, or any combination thereof to eligible persons. As of December 31, 2020, the aggregate number of Company common stock available for issuance under the 2014 Plan was 4,314,726 shares. During the second quarter of 2015, shareholders approved the Company’s 2014 Employee Stock Purchase Plan (“ESPP”). The ESPP allows employees to purchase shares of common stock through payroll deductions up to a limit of $25,000 per calendar year or 2,000 shares per offering period. The price an employee pays for shares is 90% of the fair market value of Company common stock on the last day of the offering period. As of December 31, 2020, the aggregate number of Company common stock available for issuance under the ESPP was 302,876 shares. See note 16 to the consolidated financial statements for further detail related to these equity compensation plans. Plan Category Equity plans approved by security holders Equity plans not approved by security holders Total Item 6. SELECTED FINANCIAL DATA. Number of securities to be issued upon exercise of outstanding options, warrants and rights 768,129 — 768,129 Weighted-average exercise price of outstanding options, warrants and rights $ 26.35 — 26.35 $ Number of securities remaining available for future issuance under equity compensation plans 4,617,602 — 4,617,602 The following table sets forth a summary of selected historical financial information derived from our audited consolidated financial statements as of and for the five years ended December 31, 2020. This information should be read together with the related notes thereto as well as “Management’s Discussion and Analysis of Financial Condition and Results of Operations” included elsewhere in this annual report. Such information is not necessarily indicative of anticipated future results. All amounts are presented in thousands, except share and per share data, or as otherwise noted. 37 Table of Contents Summary of Selected Historical Consolidated Financial Data Consolidated Statements of Financial Condition Data: Cash and cash equivalents Investment securities available-for-sale (at fair value) Investment securities held-to-maturity Non-marketable securities Loans (1) Allowance for credit losses Loans, net Loans held for sale Other real estate owned Premises and equipment, net Goodwill and other intangible assets, net Other assets Total assets Deposits Other liabilities Total liabilities Total shareholders’ equity Total liabilities and shareholders’ equity December 31, December 31, December 31, December 31, December 31, $ 2020 605,565 661,955 376,615 16,493 4,353,726 (59,777) 4,293,949 247,813 4,730 106,982 132,955 212,893 $ 6,659,950 $ 5,676,232 163,027 5,839,259 820,691 $ 6,659,950 $ 2019 110,190 638,249 182,884 29,751 4,415,406 (39,064) 4,376,342 117,444 7,300 112,151 126,388 194,813 $ 5,895,512 $ 4,737,132 391,460 5,128,592 766,920 $ 5,895,512 $ 2018 109,556 791,102 235,398 27,555 4,092,308 (35,692) 4,056,616 48,120 10,596 109,986 128,497 159,240 $ 5,676,666 $ 4,535,621 446,039 4,981,660 695,006 $ 5,676,666 $ 2017 257,364 855,345 258,730 15,030 3,178,947 (31,264) 3,147,683 4,629 10,491 93,708 61,237 139,248 $ 4,843,465 $ 3,979,559 331,499 4,311,058 532,407 $ 4,843,465 $ 2016 152,736 884,232 332,505 14,949 2,860,921 (29,174) 2,831,747 24,187 15,662 95,671 66,579 154,778 $ 4,573,046 $ 3,868,649 168,208 4,036,857 536,189 $ 4,573,046 (1) Total loans are net of unearned discounts and deferred fees and costs. Consolidated Statements of Operations Data: Interest income Interest expense Net interest income Provision for loan losses Net interest income after provision for loan losses Non-interest income Non-interest expense Income before income taxes Income tax expense Net income Share Information: Earnings per share, basic Earnings per share, diluted Adjusted earnings per share, diluted(1) Dividends paid Book value per share Tangible common book value per share(2) Total shareholders' equity to total assets Tangible common equity to tangible assets(2) Weighted average common shares outstanding, basic Weighted average common shares outstanding, diluted Common shares outstanding December 31, 2020 218,002 25,056 192,946 17,630 175,316 140,258 206,177 109,397 20,806 88,591 $ $ $ $ $ December 31, 2019 242,601 36,771 205,830 11,643 194,187 82,752 180,745 96,194 15,829 80,365 As of and for the years ended December 31, 2018 221,391 23,954 197,437 5,197 192,240 70,775 189,334 73,681 12,230 61,451 December 31, 2017 164,421 18,115 146,306 12,972 133,334 39,205 136,677 35,862 21,283 14,579 $ $ $ $ December 31, 2016 160,448 14,808 145,640 23,651 121,989 40,027 136,009 26,007 2,947 23,060 $ $ 2.87 2.85 2.91 0.80 26.79 23.09 12.32% 10.80% 30,857,086 31,075,857 30,634,291 $ 2.57 2.55 2.57 0.75 24.60 20.89 13.01% 11.27% 31,175,825 31,530,817 31,176,627 $ 2.00 1.95 2.16 0.54 22.59 18.77 12.24% 10.39% 30,748,234 31,430,074 30,769,063 $ 0.54 0.53 1.26 0.34 19.81 17.94 10.99% 10.06% 26,928,763 27,709,659 26,875,585 $ 0.81 0.79 0.79 0.22 20.32 18.15 11.72% 10.61% 28,313,061 29,091,343 26,386,583 (1) Represents a non-GAAP financial measure. See non-GAAP reconciliation below. (2) Tangible book value per share and tangible common equity to tangible assets are non-GAAP financial measures. We believe that the most directly comparable GAAP financial measures are book value per share and total shareholders’ equity to total assets. See the reconciliation under “About Non-GAAP Financial Measures.” 38 Table of Contents Key Ratios As of and for the years ended December 31, December 31, December 31, 2019 2020 2018 December 31, 2017 December 31, 2016 Return on average assets Return on average tangible assets(1) Return on average tangible assets, adjusted(1) Return on average equity Return on average tangible common equity(1) Return on average tangible common equity, adjusted(1) Loan to deposit ratio (end of period) Non-interest bearing deposits to total deposits (end of period) Net interest margin(3) Net interest margin FTE(1)(3)(8) Interest rate spread FTE(4)(8) Yield on earning assets(2) Yield on earning assets FTE(1)(2)(8) Cost of interest bearing liabilities Cost of deposits Non-interest income to total revenue FTE(8) Non-interest expense to average assets Non-interest expense to average assets, adjusted(1) Efficiency ratio Efficiency ratio FTE(1)(8) Efficiency ratio FTE, adjusted(1)(8) Total Loans Asset Quality Data(5)(6)(7) Non-performing loans to total loans Non-performing loans to total loans excluding PPP loans Non-performing assets to total loans and OREO Non-performing assets to total loans and OREO excluding PPP loans Allowance for credit losses to total loans Allowance for credit losses to total loans excluding PPP loans Allowance for credit losses to non-performing loans Net charge-offs to average loans 1.40% 1.44% 1.47% 11.24% 13.27% 13.54% 76.70% 37.19% 3.33% 3.42% 3.21% 3.76% 3.85% 0.64% 0.45% 41.46% 3.26% 3.22% 61.52% 60.59% 59.90% 0.47% 0.49% 0.58% 0.60% 1.37% 1.38% 1.42% 1.43% 10.89% 13.07% 13.18% 93.21% 25.01% 3.83% 3.93% 3.65% 4.52% 4.61% 0.96% 0.64% 28.18% 3.10% 3.08% 62.22% 61.15% 60.84% 0.49% 0.49% 0.66% 0.66% 0.88% 1.10% 1.15% 1.26% 9.28% 11.60% 12.76% 90.23% 23.64% 3.85% 3.93% 3.77% 4.31% 4.40% 0.63% 0.45% 25.95% 3.38% 3.23% 69.78% 68.64% 65.72% 0.60% 0.60% 0.85% 0.85% 0.87% 0.31% 0.38% 0.82% 2.67% 3.61% 7.75% 80.00% 22.68% 3.36% 3.50% 3.35% 3.78% 3.91% 0.56% 0.41% 20.49% 2.90% 2.84% 70.80% 68.63% 66.97% 0.66% 0.66% 0.99% 0.99% 0.98% 1.43% 293.21% 0.06% 0.88% 179.62% 0.19% 0.87% 145.94% 0.02% 0.98% 148.88% 0.36% 0.50% 0.57% 0.57% 3.95% 5.04% 5.04% 74.58% 21.89% 3.39% 3.49% 3.38% 3.74% 3.84% 0.46% 0.36% 21.09% 2.92% 2.92% 70.30% 68.79% 68.79% 1.07% 1.07% 1.61% 1.61% 1.02% 1.02% 94.98% 0.80% (1) (2) Ratio represents a non-GAAP financial measure. See non-GAAP reconciliation below. Interest earning assets include assets that earn interest/accretion or dividends. Any market value adjustments on investment securities or loans are excluded from interest-earning assets. (3) Net interest margin represents net interest income, including accretion income on interest earning assets, as a percentage of average interest earning assets. (4) Interest rate spread represents the difference between the weighted average yield on interest earning assets and the weighted average cost (5) (6) (7) (8) of interest bearing liabilities. Non-performing loans consist of non-accruing loans and restructured loans on non-accrual. Non-performing assets include non-performing loans, other real estate owned and other repossessed assets. Total loans are net of unearned discounts and fees. Presented on a fully taxable equivalent (“FTE”) basis using the statutory rate of 21% for 2020, 2019 and 2018 and 35% for 2017 and 2016. The taxable equivalent adjustments included above are $5,103, $5,065, $4,482, $5,852 and $4,081 for the years ended 2020, 2019, 2018, 2017, and 2016, respectively. 39 Table of Contents About Non-GAAP Financial Measures Certain of the financial measures and ratios we present, including “tangible assets,” “return on average tangible assets,” “return on average tangible common equity,” “tangible common book value,” “tangible common book value per share,” “tangible common equity,” “tangible common equity to tangible assets,” “adjusted non-interest expense,” “adjusted non-interest expense to average assets,” “adjusted net income,” “adjusted earnings per share - diluted,” “adjusted return on average tangible assets,” “adjusted return on average tangible common equity,” and “fully taxable equivalent (FTE)” metrics, are supplemental measures that are not required by, or are not presented in accordance with, U.S. generally accepted accounting principles (GAAP). We refer to these financial measures and ratios as “non-GAAP financial measures.” We consider the use of select non-GAAP financial measures and ratios to be useful for financial and operational decision making and useful in evaluating period-to-period comparisons. We believe that these non- GAAP financial measures provide meaningful supplemental information regarding our performance by excluding certain expenses or assets that we believe are not indicative of our primary business operating results or by presenting certain metrics on an FTE basis. We believe that management and investors benefit from referring to these non-GAAP financial measures in assessing our performance and when planning, forecasting, analyzing and comparing past, present and future periods. These non-GAAP financial measures should not be considered a substitute for financial information presented in accordance with GAAP and you should not rely on non-GAAP financial measures alone as measures of our performance. The non-GAAP financial measures we present may differ from non-GAAP financial measures used by our peers or other companies. We compensate for these limitations by providing the equivalent GAAP measures whenever we present the non-GAAP financial measures and by including a reconciliation of the impact of the components adjusted for in the non-GAAP financial measure so that both measures and the individual components may be considered when analyzing our performance. 40 Table of Contents A reconciliation of our GAAP financial measures to the comparable non-GAAP financial measures is as follows: Tangible Common Book Value Ratios Total shareholders’ equity Less: goodwill and core deposit intangible assets, net Add: deferred tax liability related to goodwill Tangible common equity (non-GAAP) December 31, 2020 820,691 (122,575) 9,155 707,271 $ $ December 31, 2019 766,920 (123,758) 8,241 651,403 $ $ December 31, 2018 695,006 (124,941) 7,327 577,392 $ $ December 31, 2017 532,407 (61,237) 10,873 482,043 $ $ December 31, 2016 536,189 (66,580) 9,323 478,932 $ $ Total assets Less: goodwill and core deposit intangible assets, net Add: deferred tax liability related to goodwill Tangible assets (non-GAAP) $ 6,659,950 (122,575) 9,155 $ 6,546,530 $ 5,895,512 (123,758) 8,241 $ 5,779,995 $ 5,676,666 (124,941) 7,327 $ 5,559,052 $ 4,843,465 (61,237) 10,873 $ 4,793,101 $ 4,573,046 (66,580) 9,323 $ 4,515,789 Tangible common equity to tangible assets calculations: Total shareholders' equity to total assets Less: impact of goodwill and core deposit intangible assets, net Tangible common equity to tangible assets (non- GAAP) Tangible common book value per share calculations: Tangible common equity (non-GAAP) Divided by: ending shares outstanding Tangible common book value per share (non-GAAP) Tangible common book value per share, excluding accumulated other comprehensive income calculations: Tangible common equity (non-GAAP) Accumulated other comprehensive income, net of tax Tangible common book value, excluding accumulated other comprehensive income, net of tax (non- GAAP) Divided by: ending shares outstanding Tangible common book value per share, excluding 12.32% 13.01% 12.24% 10.99% 11.72% (1.52)% (1.74)% (1.85)% (0.93)% (1.11)% 10.80% 11.27% 10.39% 10.06% 10.61% 707,271 $ 30,634,291 23.09 $ 651,403 $ 31,176,627 20.89 $ 577,392 $ 30,769,063 18.77 $ 482,043 $ 26,875,585 17.94 $ 478,932 $ 26,386,583 18.15 $ $ 707,271 (9,766) $ 651,403 (2,062) $ 577,392 11,275 $ 482,043 6,242 $ 478,932 1,762 697,505 30,634,291 649,341 31,176,627 588,667 30,769,063 488,285 26,875,585 480,694 26,386,583 accumulated other comprehensive income, net of tax (non-GAAP) $ 22.77 $ 20.83 $ 19.13 $ 18.17 $ 18.22 41 Table of Contents Return on Average Tangible Assets and Return on Average Tangible Equity As of and for the years ended December 31, December 31, December 31, December 31, December 31, 2018 2019 2016 2020 2017 Net income Add: impact of core deposit intangible amortization expense, after tax Net income adjusted for impact of core deposit intangible amortization expense, after tax $ $ 88,591 $ 80,365 $ 61,451 $ 14,579 $ 23,060 910 899 1,649 3,259 3,343 89,501 $ 81,264 $ 63,100 $ 17,838 $ 26,403 Average assets Less: average goodwill and core deposit intangible asset, net of deferred tax liability related to goodwill Average tangible assets (non-GAAP) $ 6,326,268 $ 5,837,121 $ 5,607,532 $ 4,705,241 $ 4,651,953 (114,031) $ 6,212,237 (116,104) $ 5,721,017 (118,546) $ 5,488,986 (52,958) $ 4,652,283 (59,977) $ 4,591,976 Average shareholders' equity Less: average goodwill and core deposit intangible asset, net of deferred tax liability related to goodwill Average tangible common equity (non-GAAP) $ $ 788,286 (114,031) 674,255 $ $ 737,923 (116,104) 621,819 $ $ 662,420 (118,546) 543,874 $ $ 546,716 (52,958) 493,758 $ $ 583,686 (59,977) 523,709 Return on average assets Return on average tangible assets (non-GAAP) Return on average equity Return on average tangible common equity (non-GAAP) 1.40% 1.44% 11.24% 13.27% 1.38% 1.42% 10.89% 13.07% 1.10% 1.15% 9.28% 11.60% 0.31% 0.38% 2.67% 3.61% 0.50% 0.57% 3.95% 5.04% Fully Taxable Equivalent Yield on Earning Assets and Net Interest Margin As of and for the years ended Interest income Add: impact of taxable equivalent adjustment Interest income FTE (non-GAAP) $ December 31, December 31, December 31, December 31, December 31, 2018 221,391 4,482 225,873 2019 242,601 5,065 247,666 2020 218,002 5,103 223,105 2017 164,421 5,852 170,273 2016 160,448 4,081 164,529 $ $ $ $ $ $ $ $ $ Net interest income Add: impact of taxable equivalent adjustment Net interest income FTE (non-GAAP) $ $ 192,946 5,103 198,049 $ $ 205,830 5,065 210,895 $ $ 197,437 4,482 201,919 $ $ 146,306 5,852 152,158 $ $ 145,640 4,081 149,721 Average earning assets Yield on earning assets Yield on earning assets FTE (non-GAAP) Net interest margin Net interest margin FTE (non-GAAP) $ 5,795,864 3.76% 3.85% 3.33% 3.42% $ 5,368,073 4.52% 4.61% 3.83% 3.93% $ 5,131,694 4.31% 4.40% 3.85% 3.93% $ 4,353,320 3.78% 3.91% 3.36% 3.50% $ 4,290,171 3.75% 3.84% 3.39% 3.49% 42 Table of Contents Efficiency Ratio Net interest income Add: impact of taxable equivalent adjustment Net interest income, FTE (non-GAAP) Non-interest income Non-interest expense Less: core deposit intangible asset amortization Non-interest expense, adjusted for core deposit intangible asset amortization Non-interest expense, adjusted for core deposit intangible asset amortization Banking center consolidation-related expense Non-recurring Peoples acquisition-related expenses Tax reform bonus(1) Adjusted non-interest expense (non-GAAP) $ $ $ $ $ $ $ December 31, 2020 192,946 5,103 198,049 140,258 206,177 (1,183) $ $ $ $ December 31, 2019 205,830 5,065 210,895 As of and for the years ended December 31, 2018 197,437 4,482 201,919 December 31, 2017 146,306 5,852 152,158 $ $ $ $ December 31, 2016 145,640 4,081 149,721 $ $ 82,752 180,745 (1,183) $ $ 70,775 189,334 (2,170) $ $ 39,205 136,677 (5,342) $ $ 40,027 136,009 (5,480) 204,994 $ 179,562 $ 187,164 $ 131,335 $ 130,529 204,994 (2,348) — — 202,646 $ $ 179,562 (898) — — 178,664 $ $ 187,164 — (7,957) — 179,207 $ $ 131,335 — (2,691) (491) 128,153 $ $ 130,529 — — — 130,529 70.30% 68.79% 68.79% Efficiency ratio Efficiency ratio FTE (non-GAAP) Adjusted efficiency ratio FTE (non-GAAP) 61.52% 60.59% 59.90% 62.22% 61.15% 60.84% 69.78% 68.64% 65.72% 70.80% 68.63% 66.97% (1) Represents a special $1,000 bonus payment to 491 associates made in connection with the Tax Cuts and Jobs Act enacted in 2017. 43 Table of Contents Adjusted Financial Results December 31, 2020 December 31, 2019 December 31, 2018 December 31, 2017 December 31, 2016 As of and for the years ended Adjustments to net income: Net income Adjustments(1)(2) Adjusted net income (non-GAAP) Adjustments to earnings per share: Earnings per share - diluted Adjustments(1)(2) Adjusted earnings per share - diluted (non-GAAP) Adjustments to return on average tangible assets: Adjusted net income (non-GAAP) Add: impact of core deposit intangible amortization expense, after tax Net income adjusted for impact of core deposit intangible amortization expense, after tax Average tangible assets (non-GAAP) Adjusted return on average tangible assets (non- GAAP) Adjustments to return on average tangible common equity: Net income adjusted for impact of core deposit intangible amortization expense, after tax Average tangible common equity (non-GAAP) Adjusted return on average tangible common equity (non-GAAP) Adjustments to non-interest expense: Non-interest expense Adjustments(1)(2) Adjusted non-interest expense (non-GAAP) Non-interest expense to average assets, adjusted (non-GAAP) (1) Adjustments: Non-interest expense adjustments: Banking center consolidation-related expense Non-recurring Peoples acquisition-related expenses Tax reform bonus(3) Total non-interest expense adjustments (non- GAAP) Total pre-tax adjustments (non-GAAP) Collective tax expense impact Deferred tax asset remeasurement Adjustments (non-GAAP) $ $ $ $ $ $ $ $ $ $ $ 88,591 1,806 90,397 2.85 0.06 2.91 $ $ $ $ 80,365 $ 689 81,054 $ 61,451 6,321 67,772 2.55 $ 0.02 2.57 $ 1.95 0.21 2.16 $ $ $ $ 14,579 $ 20,430 35,009 $ 23,060 — 23,060 0.53 $ 0.73 1.26 $ 0.79 — 0.79 90,397 $ 81,054 $ 67,772 $ 35,009 $ 23,060 910 899 1,649 3,259 3,343 91,307 6,212,237 81,953 5,721,017 69,421 5,488,986 38,268 4,652,283 26,403 4,591,976 1.47% 1.43% 1.26% 0.82% 0.57% 91,307 674,255 $ 81,953 $ 621,819 69,421 543,874 $ 38,268 $ 493,758 26,403 523,709 13.54% 13.18% 12.76% 7.75% 5.04% 206,177 $ 2,348 203,829 180,745 $ 898 179,847 189,334 $ 7,957 181,377 136,677 $ 3,182 133,495 136,009 — 136,009 3.22% 3.08% 3.23% 2.84% 2.92% 2,348 $ 898 $ — $ — $ — — 2,348 2,348 (542) — 1,806 $ $ $ — — 898 $ 898 $ (209) — 689 $ 7,957 — 7,957 7,957 (1,636) — 6,321 $ $ $ 2,691 491 3,182 $ 3,182 $ (1,209) 18,457 20,430 $ — — — — — — — — (2) (3) Non-GAAP adjustments for the year ended December 31, 2019 have been updated to conform to the current period presentation. Represents a special $1,000 bonus payment to 491 associates made in connection with the Tax Cuts and Jobs Act enacted in 2017. 44 Table of Contents Item 7. MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS. The following management's discussion and analysis of our financial condition and results of operations should be read in conjunction with our consolidated financial statements and related notes as of and for the years ended December 31, 2020, 2019, and 2018, and with the other financial and statistical data presented in this annual report. This discussion and analysis contains forward- looking statements that involve risks, uncertainties and assumptions that may cause actual results to differ materially from management's expectations. Factors that could cause such differences are discussed in the section entitled “Cautionary Note Regarding Forward-Looking Statements” and “Risk Factors” and should be read herewith. Management’s discussion focuses on 2020 results compared to 2019. For a discussion of 2019 results compared to 2018, refer to the Company’s Annual Report on Form 10-K for the year ended December 31, 2019. All amounts are in thousands, except share and per share data, or as otherwise noted. Overview Our focus is on building relationships by creating a win-win scenario for our clients and our Company. We believe in providing solutions and services to our clients that are based on fairness and simplicity. We have established a solid financial services franchise with a sizable presence for deposit gathering and building client relationships necessary for growth. We also believe that our established presence in our core markets of Colorado, the greater Kansas City region, Texas, Utah and New Mexico, which are outperforming national averages, positions us well for growth opportunities. As of December 31, 2020, we had $6.7 billion in assets, $4.4 billion in loans, $5.7 billion in deposits and $0.8 billion in equity. Recent Events The COVID-19 pandemic has caused substantial disruption to the communities we serve and has changed the way we live and work. We continue to remain committed to ensuring our associates, clients and communities are receiving the support they need during these challenging times. Our banking centers remain operational through our drive-thru services and on an appointment-only basis in the lobbies. We have continued to leverage our digital banking platform with our clients. Our teams have been working diligently to support our clients who are experiencing financial hardship due to COVID-19 through participation in the SBA’s Paycheck Protection Program, including assistance with PPP loan forgiveness applications, and loan modifications, as needed. While the initial release of the vaccine is promising, the length of time that the government-mandated measures must remain in place to address COVID-19 is unknown. The pandemic has already had a significantly negative impact to the U.S. labor market, consumer spending and business operations, and it is not clear how quickly the vaccine can be widely deployed and when government-mandated measures will be removed. Operating Highlights and Key Challenges Profitability and returns ● Net income increased $8.2 million, or 10.2%, to $88.6 million, as of December 31, 2020, compared to the prior year. Net income during 2020 included $1.8 million, after tax, of expenses related to banking center consolidations. Adjusting for these expenses, net income would have been $90.4 million, or $2.91 per diluted share. Net income during 2019 included $0.7 million, after tax, of expenses related to banking center consolidations. Adjusting for these expenses, net income would have been $81.1 million, or $2.57 per diluted share. ● A CECL model-driven provision for loan losses totaled $17.6 million, including a $0.1 million provision for unfunded loan commitment reserves, driven by deteriorating economic conditions caused by the impact of COVID-19. The year ended December 31, 2019 included a loan loss provision of $11.6 million. ● The return on average tangible assets was 1.44% for 2020, compared to 1.42% for 2019. Adjusting for the banking center consolidation-related expense, the return on average tangible assets for the years ended December 31, 2020 and 2019 was 1.47% and 1.43%, respectively. 45 Table of Contents ● The return on average tangible common equity was 13.27% for 2020, compared to 13.07% for 2019. Adjusting for the banking center consolidation-related expense, the return on average tangible common equity for the years ended December 31, 2020 and 2019 was 13.54% and 13.18%, respectively. Strategic execution ● Continue to pro-actively address the impacts of the COVID-19 pandemic through executing on our priorities as detailed in the “Recent Events” section above. ● Funded $358.9 million in SBA Paycheck Protection Program loans for 2,164 clients. In assisting our clients through the forgiveness process we had achieved forgiveness on 50% of our original PPP loan balances with the remaining balance totaling $176.1 million as of December 31, 2020. ● As part of our continued focus on improving operating efficiencies and investing in digital solutions for our clients, we consolidated 11 banking centers during 2020 and one in January of 2021. Consolidation-related expense of $2.3 million was recorded to non-interest expense during the year ended December 31, 2020. Additionally, in January 2021, we announced the consolidation of seven additional banking centers across our markets that are expected to be substantially completed in the first half of 2021. Once completed, this will bring our total banking center network down by 22%, compared to the third quarter of 2019 when we began these initiatives. ● Maintain a conservatively structured loan portfolio represented by diverse industries and concentrations with most industry sector concentrations at 5% or less of total loans and all concentration levels remain well below our self- imposed limits. ● We continue to carefully monitor our entire loan portfolio and have no industry exposure exceeding 5% of total loans for industries highly impacted by COVID-19, such as restaurants, retailers, hospital/medical, multifamily, oil and gas, hotels and lodging. Loan portfolio ● Loans outstanding totaled $4.4 billion, decreasing $61.7 million, or 1.4%, from the prior year, largely due to lower commercial and industrial loans of $140.9 million, or 10.0%, that were offset by PPP loans of $176.1 million. ● We are taking a very careful approach to extending new credit as well as continuing an intense focus on managing credit risk and yield. Total loan originations during the year ended December 31, 2020 were $1.2 billion, led by commercial loan originations of $807.3 million, which included PPP loan originations of $358.9 million. ● COVID-related loan modifications are handled individually on a relationship basis. As of December 31, 2020, $173.6 million, or 4.0%, of total loans were on a COVID-related modification plan. Credit quality ● Provision for loan losses totaled $17.6 million and $11.6 million during 2020 and 2019, respectively. During 2020, provision for loan losses was recorded to provide coverage for the impact of deteriorating economic conditions as a result of COVID-19 and included a $0.1 million provision for unfunded loan commitment reserves. ● Allowance for credit losses increased by 53.0% from December 31, 2019 to December 31, 2020 due to the adoption of CECL on January 1, 2020 and to provide coverage for the economic impact of the COVID-19 pandemic. The ACL totaled 1.37% of total loans compared to 0.88% at December 31, 2019. Excluding PPP loans, the ACL totaled 1.43% of total loans at December 31, 2020. ● Net charge-offs of $2.7 million and $8.3 million were recorded during 2020 and 2019, respectively. Net charge-offs to average total loans totaled 0.06% and 0.19% for 2020 and 2019, respectively. ● Credit quality remained strong, as non-performing loans (comprised of non-accrual loans and non-accrual troubled debt restructured loans) decreased to 0.47% of total loans at December 31, 2020, compared to 0.49% at December 31, 2019. Non-performing assets to total loans and OREO totaled 0.58% at December 31, 2020 compared to 0.66% at December 31, 2019. Excluding PPP loans, non-performing loans to total loans were 0.49%, and non-performing assets to total loans and OREO were 0.60% at December 31, 2020. ● Loans 30 days or more past due and still accruing interest totaled three basis points of total loans, the lowest level in our company’s history, as of December 31, 2020. 46 Table of Contents Client deposit funded balance sheet ● Average transaction deposits for the fourth quarter of 2020 totaled $4.6 billion, increasing 28.8%, compared to $3.6 billion for the same period in the prior year. ● Average total deposits for the fourth quarter of 2020 totaled $5.7 billion, increasing 21.1%, compared to $4.7 billion for the same period in the prior year. ● The mix of transaction deposits to total deposits improved 490 basis points to 82.6% at December 31, 2020 from 77.7% at December 31, 2019. ● Cost of deposits totaled 0.45% for the year ended December 31, 2020, decreasing 19 basis points compared to the year ended December 31, 2019. Revenues ● Fully taxable equivalent net interest income totaled $198.0 million for the year ended December 31, 2020 and decreased $12.8 million, or 6.1%, compared to the prior year due to the decline in short-term interest rates as a result of monetary policy actions by the Federal Reserve. ● The FTE net interest margin narrowed 51 basis points to 3.42% for the year ended December 31, 2020, as compared to the prior year due to lower earning asset yields. The yield on earning assets decreased 76 basis points, led by an 73 basis point decrease in the originated loan portfolio yields due to the decline in short-term interest rates. The cost of funds decreased 28 basis points to 0.46%. ● Non-interest income totaled $140.3 million during 2020, increasing $57.5 million, or 69.5%, from 2019, primarily driven by record mortgage banking income totaling $102.4 million. During 2020, service charges and bank card fees decreased a combined $2.1 million due to changes in consumer behavior due to the COVID-19 pandemic. Expenses ● Non-interest expense totaled $206.2 million during 2020, representing an increase of $25.4 million, or 14.1%, from 2019. Salaries and benefits increased $18.4 million due to higher mortgage banking compensation-related expense. Banking center consolidation-related expense totaling $2.3 million was incurred during 2020, compared to $0.9 million during the same period in the last year. Additionally, included in the prior period were net gains on the sale of OREO of $7.2 million, compared to minimal net gains on the sale of OREO recorded in 2020. ● Income tax expense totaled $20.8 million during 2020, compared to $15.8 million during 2019. Tax expense was lowered by $2.2 million of tax benefit from stock compensation activity during 2019. Adjusting for the stock compensation activity, the 2020 and 2019 effective tax rate was 19.0% and 18.7%, respectively. Strong capital position ● Capital ratios continue to be strong and in excess of federal bank regulatory agency “well capitalized” thresholds. As of December 31, 2020, our consolidated tier 1 leverage ratio was 10.70%, and our common equity tier 1 and consolidated tier 1 risk based capital ratios were 14.70%. ● At December 31, 2020, common book value per share was $26.79. The tangible common book value per share increased $2.20 to $23.09 at December 31, 2020, compared to December 31, 2019, as the earnings and positive fair market value adjustments in the available-for-sale securities portfolio outpaced the share repurchases, dividends and CECL cumulative effect adjustment. ● The Bank maintains ample liquidity with excess cash liquidity of $365 million and access to $2.2 billion in readily available funds. Key Challenges There are a number of significant challenges confronting us and our industry. We face continual challenges implementing our business strategy, including growing the assets, particularly loans, and deposits of our business amidst intense competition, changing interest rates, adhering to changes in the regulatory environment and identifying and consummating disciplined acquisition and other expansionary opportunities in a very competitive environment. Prevailing interest rates began 47 Table of Contents decreasing in mid-2019, remain low and are expected to remain near zero for the foreseeable future as a result of monetary policy actions by the Federal Reserve. The COVID-19 pandemic has caused disruption and is likely to continue to present challenges to our business. Temporary closures and sheltering in place policies have altered the way our clients and associates live and work. Our banking centers remain operational through our drive-thru services and on an appointment-only basis in the lobbies, and we have continued to leverage our digital banking platform with our clients. Our teams have been working diligently to support our clients who are experiencing financial hardship due to COVID-19 through participation in the SBA’s Paycheck Protection Program, including assistance with PPP loan forgiveness applications, and loan modifications, as needed. While conditions regarding the pandemic may be improving, there is continued uncertainty regarding economic recovery, the success of vaccine distribution and the effectiveness of administered vaccines. Our markets have historically outperformed the national averages on many key indicators; however, the economic impact from the COVID-19 pandemic continues to cause economic strain nationally and across all of our markets. We are taking a very careful approach to extending new credit as well as continuing an intense focus on managing credit risk and yield. A significant portion of our loan portfolio is secured by real estate and any deterioration in real estate values or credit quality or elevated levels of non-performing assets would ultimately have a negative impact on the quality of our loan portfolio. As of December 31, 2020, the Company had low exposure to industries highly impacted by the COVID-19 pandemic. Within the commercial loan segment, restaurants were 4.8%, retailers 2.9%, hospital/medical 4.8% and oil and gas 0.7% of total loans. Within the commercial real estate non-owner occupied loan segment, hotel and lodging was 4.2%, multifamily 1.6% and retail 1.2% of total loans. The Company had no direct exposure to other industries and loan types more highly impacted by the pandemic including aviation, cruise lines, energy services, auto manufacturing/dealer floor plans, hedge funds, convention centers, credit cards, malls and taxi/ride share businesses. Furthermore, the Company had no consumer credit card, indirect auto or car leasing exposure. The agriculture industry is in the sixth year of depressed commodity prices and is also being impacted by the COVID-19 pandemic. Our food and agribusiness portfolio is only 4.8% of total loans and is well-diversified across food production, crop and livestock types. Crop and livestock loans represent 0.8% of total loans. We have maintained relationships with food and agribusiness clients that generally possess low leverage and, correspondingly, low bank debt to assets, minimizing any potential credit losses in the future. Our loans outstanding at December 31, 2020 totaled $4.4 billion, representing a decrease of $61.7 million, or 1.4%, compared to December 31, 2019, largely due to lower commercial and industrial loans of $140.9 million, or 10.0%. The decrease was partially offset by PPP loans, which totaled $176.1 million as of December 31, 2020. During 2020, our weighted average rate on new loans funded at the time of origination was 3.06%, compared to the weighted average yield of our originated loan portfolio of 4.05% (FTE). Future growth in our interest income will ultimately be dependent on our ability to continue to generate sufficient volumes of high- quality originated loans and other high-quality earning assets as well as Federal Reserve interest rate policy decisions. Continued regulation, impending new liquidity and capital constraints, and a continual need to bolster cybersecurity are adding costs and uncertainty to all U.S. banks and could affect profitability. Also, nontraditional participants in the market may offer increased competition as non-bank payment businesses, including FinTechs, are expanding into traditional banking products. While certain external factors are out of our control and may provide obstacles to our business strategy, we are prepared to deal with these challenges. We seek to remain flexible, yet methodical and proactive, in our strategic decision making so that we can quickly respond to market changes and the inherent challenges and opportunities that accompany such changes. Application of Critical Accounting Policies We use accounting principles and methods that conform to GAAP and general banking practices. We are required to apply significant judgment and make material estimates in the preparation of our financial statements and with regard to various accounting, reporting and disclosure matters. Assumptions and estimates are required to apply these principles where actual measurement is not possible or practical. The most significant of these estimates relate to the determination of the allowance 48 Table of Contents for credit losses. See additional discussion of our ACL policy in note 2 – Summary of Significant Accounting Policies in the notes to our consolidated financial statements for the year ended December 31, 2020. The determination of the ACL, which represents management’s estimate of lifetime credit losses inherent in our loan portfolio at the balance sheet date, involves a high degree of judgment and complexity. The Company estimates the collective ACL by first disaggregating the loan portfolio into segments based upon broad characteristics such as primary use and underlying collateral. Within these segments, the portfolio is further disaggregated into classes of loans with similar attributes and risk characteristics. The collective ACL is determined at the class level, analyzing loss history based upon specific loss drivers and risk factors affecting each loan class. The Company utilizes a discounted cash flow (“DCF”) model that incorporates forecasts of certain national macroeconomic factors (reasonable and supportable forecasts) which drive the losses predicted in establishing the Company’s collective ACL. Management accounts for the inherent uncertainty of the underlying economic forecast by reviewing and weighting alternate forecast scenarios. For periods beyond the reasonable and supportable forecast period, the Company reverts to historical long-term average loss rates on a straight-line basis. Additionally, the collective ACL calculation includes subjective adjustments for qualitative risk factors that are likely to cause estimated credit losses to differ from historical experience. Changes in these assumptions, estimates or the conditions surrounding them may have a material impact on our financial condition. For further discussion of the ACL, see notes 2 and 7 to our consolidated financial statements. Future Accounting Pronouncements The Company is still evaluating the impact from ASU 2020-04, Reference Rate Reform (Topic 848): Facilitation of the Effects of Reference Rate Reform on Financial Reporting and does not expect the adoption of that pronouncement to have a material impact on its financial statements. Financial Condition Total assets were $6.7 billion at December 31, 2020, compared to $5.9 billion at December 31, 2019, an increase of $764.4 million, or 13.0%. Cash and cash equivalents increased $495.4 million, and total loans decreased $61.7 million, or 1.4%. The allowance for credit losses increased $20.7 million, or 53.0%, to $59.8 million at December 31, 2020. It included a CECL adoption Day 1 increase of $5.8 million, partially offsetting the increase in total assets. During 2020, lower cost demand, savings and money market deposits (“transaction deposits”) increased $1.0 billion, or 27.5%, compared to the prior year, as we benefited from cash inflows resulting from the CARES Act economic stimulus and continued developing full banking relationships with our clients. Our clients used their core operating accounts for PPP funds and economic stimulus checks, which aided the strong deposit growth. In addition to providing excess cash liquidity, the increase in transaction deposits provided low-cost funding utilized to fund PPP loans and pay off short-term borrowings. Investment securities Available-for-sale Total investment securities available-for-sale were $662.0 million at December 31, 2020, compared to $638.2 million at December 31, 2019, an increase of $23.7 million, or 3.71%. During 2020 and 2019, purchases of available-for-sale securities totaled $286.1 million and $45.7 million, respectively. Maturities and paydowns of available-for-sale securities during 2020 and 2019 totaled $271.5 million and $195.5 million, respectively. There were no sales of available-for-sale securities during 2020. Proceeds from sales of available- for-sale securities during 2019 totaled $20.4 million. 49 Table of Contents Available-for-sale investment securities are summarized as follows as of the dates indicated: Mortgage-backed securities: Residential mortgage pass-through securities issued or guaranteed by U.S. Government agencies or sponsored enterprises Other residential MBS issued or guaranteed by U.S. Government agencies or sponsored enterprises Municipal securities Corporate debt Other securities Total investment securities available-for-sale December 31, 2020 December 31, 2019 Amortized cost Fair value Percent of portfolio Weighted average yield Amortized cost Fair value Percent of portfolio Weighted average yield $ 193,424 $ 196,334 29.6% 1.36% $ 93,770 $ 95,256 14.9% 2.59% 454,345 362 2,000 469 $ 650,600 462,779 375 1,998 469 $ 661,955 69.9% 0.1% 0.3% 0.1% 100.0% 543,275 1.45% 495 3.46% — 5.83% 0.00% 469 1.44% $ 638,009 542,037 487 — 469 $ 638,249 84.9% 0.1% — 0.1% 100.0% 2.13% 3.60% — 0.00% 2.20% As of December 31, 2020 and 2019, nearly all the available-for-sale investment portfolio was backed by mortgages. The residential mortgage pass-through securities portfolio is comprised of both fixed rate and adjustable rate Federal Home Loan Mortgage Corporation (“FHLMC”), Federal National Mortgage Association (“FNMA”) and Government National Mortgage Association (“GNMA”) securities. The other mortgage-backed securities (“MBS”) are comprised of securities backed by FHLMC, FNMA and GNMA securities. Mortgage-backed securities may have actual maturities that differ from contractual maturities depending on the repayment characteristics and experience of the underlying financial instruments. The estimated weighted average life of the available-for-sale mortgage-backed securities portfolio was 2.7 years and 2.9 years at December 31, 2020 and December 31, 2019, respectively. This estimate is based on assumptions and actual results may differ. At December 31, 2020 and December 31, 2019, the duration of the total available-for-sale investment portfolio was 2.6 years and 2.7 years, respectively. At December 31, 2020 and 2019, adjustable rate securities comprised 2.3% and 2.8%, respectively, of the available-for-sale mortgage- backed security portfolio. The remainder of the portfolio was comprised of fixed rate amortizing securities with 10 to 30 year contractual maturities, with a weighted average coupon of 2.00% per annum and 2.40% per annum at December 31, 2020 and 2019, respectively. The available-for-sale investment portfolio included $11.7 million and $5.3 million of unrealized gains and $0.4 million and $5.1 million of unrealized losses at December 31, 2020 and December 31, 2019, respectively. We believe any unrealized losses are a result of prevailing interest rates, and as such, we do not believe that any of the securities with unrealized losses were impaired. Management believes that default of the available-for-sale securities is highly unlikely. FHLMC, FNMA and GNMA guaranteed mortgage-backed securities have a long history of zero credit losses, an explicit guarantee by the U.S. government (although limited for FNMA and FHLMC securities) and yields that generally trade based on market views of prepayment and liquidity risk rather than credit risk. Held-to-maturity At December 31, 2020, we held $376.6 million of held-to-maturity investment securities, compared to $182.9 million at December 31, 2019, an increase of $193.7 million, or 105.9%. Purchases of held-to-maturity securities totaled $284.2 million and $10.2 million during 2020 and 2019, respectively. Maturities and paydowns of held-to-maturity securities totaled $88.1 million and $60.9 million during 2020 and 2019, respectively. 50 Table of Contents Held-to-maturity investment securities are summarized as follows as of the dates indicated: December 31, 2020 Amortized cost Fair value Weighted Percent of average Amortized yield portfolio cost December 31, 2019 Fair value Weighted Percent of average portfolio yield Mortgage-backed securities: Residential mortgage pass-through securities issued or guaranteed by U.S. Government agencies or sponsored enterprises Other residential MBS issued or guaranteed by U.S. Government agencies or sponsored enterprises Total investment securities held-to- maturity $ 306,187 $ 310,930 81.3% 1.39% $ 127,560 $ 128,770 69.7% 3.19% 70,428 70,761 18.7% 0.41% 55,324 54,971 30.3% 1.90% $ 376,615 $ 381,691 100.0% 1.21% $ 182,884 $ 183,741 100.0% 2.80% The residential mortgage pass-through and other residential MBS held-to-maturity investment portfolios are comprised of fixed rate FHLMC, FNMA and GNMA securities. The fair value of the held-to-maturity investment portfolio included $5.3 million and $1.3 million of unrealized gains and $0.3 million and $0.5 million of unrealized losses at December 31, 2020 and December 31, 2019, respectively. The Company does not measure expected credit losses on a financial asset, or group of financial assets, in which historical credit loss information adjusted for current conditions and reasonable and supportable forecasts results in an expectation that nonpayment of the amortized cost basis is zero. Management evaluated held-to-maturity securities noting they are backed by loans guaranteed by either U.S. government agencies or U.S. government sponsored entities, and management believes that default is highly unlikely given this governmental backing and long history without credit losses. Additionally, management notes that yields on which the portfolio generally trades are based upon market views of prepayment and liquidity risk and not credit risk. The Company has no intention to sell the securities and believes it will not be required to sell the securities before the recovery of their amortized cost Mortgage-backed securities may have actual maturities that differ from contractual maturities depending on the repayment characteristics and experience of the underlying financial instruments. The estimated weighted average expected life of the held-to- maturity mortgage-backed securities portfolio as of December 31, 2020 and December 31, 2019 was 2.4 years and 2.4 years, respectively. This estimate is based on assumptions and actual results may differ. The duration of the total held-to-maturity portfolio was 2.4 years and 2.3 years as of December 30, 2020 and December 31, 2019, respectively. Loans overview At December 31, 2020, our loan portfolio was comprised of new loans that we have originated and loans that were acquired in connection with our six acquisitions to date. 51 Table of Contents The table below shows the loan portfolio composition at the respective dates: Originated: Commercial: Commercial and industrial Municipal and non-profit Owner-occupied commercial real estate Food and agribusiness PPP loans(1) Total commercial Commercial real estate non-owner occupied Residential real estate Consumer Total originated Acquired: Commercial: Commercial and industrial Municipal and non-profit Owner-occupied commercial real estate Food and agribusiness Total commercial Commercial real estate non-owner occupied Residential real estate Consumer Total acquired Total loans December 31, 2020 December 31, 2019 December 31, 2020 vs. December 31, 2019 % Change $ $ 1,248,530 870,410 464,417 205,189 176,106 2,964,652 542,642 581,555 18,581 4,107,430 22,102 381 51,821 5,108 79,412 89,354 77,105 425 246,296 4,353,726 $ $ 1,380,248 833,707 414,477 245,320 — 2,873,752 505,479 651,656 21,030 4,051,917 31,284 3,819 75,645 7,807 118,555 125,426 118,762 746 363,489 4,415,406 (9.5)% 4.4% 12.0% (16.4)% 100.0% 3.2% 7.4% (10.8)% (11.6)% 1.4% (29.4)% (90.0)% (31.5)% (34.6)% (33.0)% (28.8)% (35.1)% (43.0)% (32.2)% (1.4)% (1) PPP loan balances are net of fees and costs and include principal totaling $179,531 as of December 31, 2020. Our loan portfolio decreased $61.7 million, or 1.4%, since December 31, 2019. We are taking a careful approach to extending credit and focusing on managing credit risk and yield. Year-to-date loan originations through December 31, 2020 totaled $1.2 billion, including $358.9 million of PPP loan originations, which were offset by elevated levels of paydowns and payoffs. Our commercial and industrial loan portfolio is comprised of diverse industry segments. At December 31, 2020, these segments included finance and financial services, primarily lender finance loans of $257.9 million, hospital/medical loans of $207.8 million, manufacturing-related loans of $111.2 million, and a variety of smaller subcategories of commercial and industrial loans. Food and agribusiness loans, which are well-diversified across food production, crop and livestock types, totaled $210.3 million and were 28.0% of the Company’s risk based capital. Crop and livestock loans represent 0.8% of total loans. Non-owner occupied CRE loans were 84.3% of the Company’s risk based capital, or 14.5% of total loans, and no specific property type comprised more than 5.0% of total loans. The Company maintains very little exposure to retail properties, comprising 4.1% of total loans. Multi-family loans totaled $71.4 million, or 1.6% of total loans as of December 31, 2020. The Company maintains a granular and well-diversified loan portfolio with self-imposed concentration limits. In light of the strain placed on certain industries by the COVID-19 pandemic, the Company has carefully evaluated and continues to closely monitor our entire loan portfolio. Within the commercial loan segment, certain highly impacted industries are noted as follows: restaurants were 4.8%, retailers 2.9%, hospital/medical 4.8% and oil and gas 0.7% of total loans. Within the commercial real estate non-owner occupied loan segment, hotel and lodging was 4.2%, multifamily 1.6% and retail 1.2% of total loans. The Company had no direct exposure to other industries more highly impacted by the pandemic including aviation, cruise lines, energy services, auto manufacturing/dealer floor plans, hedge funds, convention centers, credit cards, malls and taxi/ride share businesses. Furthermore, the Company had no consumer credit card, indirect auto or car leasing exposure. 52 Table of Contents When considering the loan portfolio in its entirety, 77.0% of loans were located within our footprint of Colorado, the greater Kansas City region, Texas, Utah and New Mexico as of December 31, 2020, based on the domicile of the borrower or, in the case of collateral-dependent loans, the geographical location of the collateral. New loan origination is a direct result of our ability to recruit and retain top banking talent, connect with clients in our markets and provide needed services at competitive rates. Loan originations totaled $1.2 billion over the past 12 months, led by commercial loan originations of $807.3 million, which included PPP loan originations of $358.9 million. Originations are defined as closed end funded loans and revolving lines of credit advances, net of any current period paydowns. Management utilizes this more conservative definition of originations to better approximate the impact of originations on loans outstanding and ultimately net interest income. The following tables represent new loan originations during 2020 and 2019: Commercial: Commercial and industrial Municipal and non-profit Owner occupied commercial real estate Food and agribusiness PPP loans Total commercial Commercial real estate non-owner occupied Residential real estate Consumer Total Fourth quarter Third quarter Second quarter First quarter 2020 2020 2020 2020 Total 2020 $ $ 96,625 25,348 36,085 19,191 — 177,249 52,018 41,355 1,858 272,480 $ 11,354 6,083 23,758 13,876 122 55,193 24,937 49,786 2,980 $ 132,896 $ $ (8,726) $ 118,999 13,968 49,679 37,372 22,078 (6,787) (10,480) — 358,798 163,552 411,349 80,792 18,992 46,273 29,024 2,206 2,320 $ 292,937 461,571 $ 218,252 95,078 119,293 15,800 358,920 807,343 176,739 166,438 9,364 $ 1,159,884 Included in originations are net fundings (paydowns) under revolving lines of credit of $50,982, ($27,899), ($55,826) and $48,789 as of the fourth quarter 2020, third quarter 2020, second quarter 2020 and first quarter 2020, respectively. Commercial: Commercial and industrial Municipal and non-profit Owner occupied commercial real estate Food and agribusiness PPP loans Total Commercial Commercial real estate non-owner occupied Residential real estate Consumer Total Fourth quarter Third quarter Second quarter First quarter 2019 2019 2019 2019 Total 2019 $ $ 69,048 46,114 46,965 20,348 — 182,475 41,256 43,493 2,315 269,539 $ 144,554 31,482 16,149 (4,894) — 187,291 79,929 49,022 2,986 $ 319,228 $ $ 125,527 25,513 41,380 18,217 — 210,637 36,632 40,012 3,264 290,545 $ 138,106 21,579 26,405 15,213 — 201,303 69,125 38,627 1,958 $ 311,013 $ 477,235 124,688 130,899 48,884 — 781,706 226,942 171,154 10,523 $ 1,190,325 Included in originations are net fundings under revolving lines of credit of $1,756, $37,062, $48,955 and $105,235 as of the fourth quarter 2019, third quarter 2019, second quarter 2019 and first quarter 2019, respectively. 53 Table of Contents The tables below show the contractual maturities of our loans for the dates indicated: Commercial: Commercial and industrial Municipal and non-profit Owner occupied commercial real estate Food and agribusiness PPP loans Total commercial Commercial real estate non-owner occupied Residential real estate Consumer Total loans Commercial: Commercial and industrial Municipal and non-profit Owner occupied commercial real estate Food and agribusiness Total commercial Commercial real estate non-owner occupied Residential real estate Consumer Total loans December 31, 2020 Due within 1 year Due after 1 but within 5 years Due after 5 years 109,586 42,222 24,510 80,691 — 257,009 72,486 18,569 5,167 353,231 $ $ 927,881 164,994 177,311 105,815 176,106 1,552,107 426,291 36,747 10,886 2,026,031 $ $ 233,165 663,575 314,418 23,791 — 1,234,949 133,219 603,343 2,953 1,974,464 December 31, 2019 Due within 1 year Due after 1 but within 5 years Due after 5 years 137,396 26,009 18,663 57,159 239,227 85,188 27,251 6,600 358,266 $ $ 1,013,753 126,634 170,092 168,827 1,479,306 377,850 49,818 11,978 1,918,952 $ $ 260,382 684,883 301,367 27,142 1,273,774 167,868 693,348 3,198 2,138,188 $ $ $ $ $ $ $ $ Total 1,270,632 870,791 516,239 210,297 176,106 3,044,065 631,996 658,659 19,006 4,353,726 Total 1,411,531 837,526 490,122 253,128 2,992,307 630,906 770,417 21,776 4,415,406 The stated interest rate (which excludes the effects of non-refundable loan origination and commitment fees, net of costs and the accretion of fair value marks) of total loans with maturities over one year is as follows at the dates indicated: Commercial Commercial and industrial Municipal and non-profit(1) Owner occupied commercial real estate Food and agribusiness PPP loans Total commercial Commercial real estate non-owner occupied Residential real estate Consumer Total loans with > 1 year maturity Fixed December 31, 2020 Variable Balance Weighted average rate Balance Weighted average rate Total Weighted Balance average rate $ 320,745 803,350 261,406 57,360 176,106 1,618,967 253,879 298,759 11,384 $ 2,182,989 25,219 230,323 72,246 — 1,168,089 4.68% $ 840,301 3.55% 4.82% 5.02% 1.00% 3.79% 305,631 4.65% 341,332 3.60% 2,455 4.92% 3.86% $ 1,817,507 828,569 491,729 129,606 176,106 2,787,056 3.11% $ 1,161,046 2.83% 3.88% 3.67% — 3.29% 559,510 3.42% 640,091 4.14% 13,839 3.50% 3.47% $ 4,000,496 3.54% 3.53% 4.51% 4.27% 1.00% 3.58% 3.98% 3.89% 4.66% 3.68% 54 Table of Contents Commercial Commercial and industrial Municipal and non-profit(1) Owner occupied commercial real estate Food and agribusiness Total commercial Commercial real estate non-owner occupied Residential real estate Consumer Total loans with > 1 year maturity Fixed December 31, 2019 Variable Balance Weighted average rate Balance Weighted average rate Total Weighted Balance average rate 294,406 779,293 235,337 50,287 1,359,323 243,201 326,210 12,156 $ 1,940,890 32,224 236,122 145,682 4.95% $ 979,730 3.60% 4.87% 5.19% 4.22% 1,393,758 302,516 4.75% 416,955 3.66% 5.52% 3,020 4.20% $ 2,116,249 811,517 471,459 195,969 4.39% $ 1,274,136 3.60% 4.79% 4.61% 4.46% 2,753,081 545,717 4.46% 743,165 4.54% 4.94% 15,176 4.48% $ 4,057,139 4.52% 3.60% 4.99% 4.76% 4.34% 4.59% 4.15% 5.40% 4.34% (1) Included in municipal and non-profit fixed rate loans are loans totaling $387,105 and $403,700 that have been swapped to variable rates at current market pricing at December 31, 2020 and 2019, respectively. Included in the municipal and non-profit segment are tax exempt loans totaling $711,582 and $701,825 with a weighted average rate of 3.33% and 3.41% at December 31, 2020 and 2019, respectively. Asset quality Asset quality is fundamental to our success and remains a strong point, driven by our disciplined adherence to our self-imposed concentration limits across industry sector and real estate property type. Accordingly, for the origination of loans, we have established a credit policy that allows for responsive, yet controlled lending with credit approval requirements that are scaled to loan size. Within the scope of the credit policy, each prospective loan is reviewed in order to determine the appropriateness and the adequacy of the loan characteristics and the security or collateral prior to making a loan. We have established underwriting standards and loan origination procedures that require appropriate documentation, including financial data and credit reports. For loans secured by real property, we require property appraisals, title insurance or a title opinion, hazard insurance and flood insurance, in each case where appropriate. Additionally, we have implemented procedures to timely identify loans that may become problematic in order to ensure the most beneficial resolution for the Company. Asset quality is monitored by our credit risk management department and evaluated based on quantitative and subjective factors such as the timeliness of contractual payments received. Additional factors that are considered, particularly with commercial loans over $500,000, include the financial condition and liquidity of individual borrowers and guarantors, if any, and the value of our collateral. To facilitate the oversight of asset quality, loans are categorized based on the number of days past due and on an internal risk rating system, and both are discussed in more detail below. Our internal risk rating system uses a series of grades which reflect our assessment of the credit quality of loans based on an analysis of the borrower's financial condition, liquidity and ability to meet contractual debt service requirements. Loans that are perceived to have acceptable risk are categorized as “Pass” loans. “Special mention” loans represent loans that have potential credit weaknesses that deserve close attention. Special mention loans include borrowers that have potential weaknesses or unwarranted risks that, unless corrected, may threaten the borrower's ability to meet debt service requirements. However, these borrowers are still believed to have the ability to respond to and resolve the financial issues that threaten their financial situation. Loans classified as “Substandard” have a well-defined credit weakness and are inadequately protected by the current paying capacity of the obligor or of the collateral pledged, if any. Although these loans are identified as potential problem loans, they may never become non-performing. Substandard loans have a distinct possibility of loss if the deficiencies are not corrected. “Doubtful” loans are loans that management believes that collection of payments in accordance with the terms of the loan agreement are highly questionable and improbable. Doubtful loans are deemed impaired and put on non-accrual status. 55 Table of Contents In the event of borrower default, we may seek recovery in compliance with state lending laws, the respective loan agreements, and credit monitoring and remediation procedures that may include modifying or restructuring a loan from its original terms, for economic or legal reasons, to provide a concession to the borrower from their original terms due to borrower financial difficulties in order to facilitate repayment. Such restructured loans are considered TDRs in accordance with ASC 310-40. Assets that have been foreclosed on or acquired through deed-in-lieu of foreclosure are classified as OREO until sold, and are carried at the fair value of the collateral less estimated costs to sell, with any initial valuation adjustments charged to the ALL and any subsequent declines in carrying value charged to impairments on OREO. Non-performing assets and past due loans Non-performing assets consist of non-accrual loans, TDRs on non-accrual and OREO. Interest income that would have been recorded had non-accrual loans performed in accordance with their original contract terms during 2020 and 2019 was $1.2 million and $1.7 million, respectively. Past due status is monitored as an indicator of credit deterioration. Loans are considered past due or delinquent when the contractual principal or interest due in accordance with the terms of the loan agreement remains unpaid after the due date of the scheduled payment. Loans that are 90 days or more past due are put on non-accrual status unless the loan is well secured and in the process of collection. 56 Table of Contents The following table sets forth the non-performing assets and past due loans as of the dates presented: December 31, 2020 December 31, 2019 December 31, 2018 December 31, 2017 December 31, 2016 $ $ $ $ $ Non-accrual loans: Non-accrual loans, excluding restructured loans Restructured loans on non-accrual Non-performing loans OREO Other repossessed assets Total non-performing assets Loans 30-89 days past due and still accruing interest Loans 90 days or more past due and still accruing interest Non-accrual loans Total past due and non-accrual loans Accruing restructured loans Allowance for credit losses Non-performing loans to total loans Non-performing loans to total loans excluding PPP loans Total 90 days past due and still accruing interest and non-accrual loans to total loans Total non-performing assets to total loans and OREO Total non-performing assets to total loans and OREO, excluding PPP loans ACL to non-performing loans 12,190 8,197 20,387 4,730 17 25,134 $ $ $ 16,894 4,854 21,748 7,300 $ 21,017 3,439 24,456 10,596 $ 13,745 7,255 21,000 10,491 — $ 29,048 — $ 35,052 — $ 31,491 14,009 16,708 30,717 15,662 — 46,379 968 $ 6,349 $ 5,066 $ 5,124 $ 3,626 162 20,387 $ $ 21,517 13,945 59,777 0.47% 1,662 21,748 $ $ 29,759 6,885 39,064 0.49% 1,047 24,456 $ $ 30,569 5,944 35,692 0.60% 25,407 21,000 $ $ 51,531 8,461 31,264 0.66% 40,470 30,717 74,813 5,766 29,174 1.07% 0.49% 0.49% 0.60% 0.66% 1.07% 0.47% 0.58% 0.53% 0.66% 0.62% 0.85% 1.46% 0.99% 0.60% 293.21% 0.66% 179.62% 0.85% 145.94% 0.99% 148.88% 2.49% 1.61% 1.61% 94.98% During 2020, total non-performing loans decreased $1.4 million, or 6.3%, from December 31, 2019. During 2020, accruing TDRs increased $7.1 million. Loans 30-89 days past due and still accruing interest decreased $5.4 million from December 31, 2019 to December 31, 2020, and loans 90 days or more past due and still accruing interest decreased $1.5 million from December 31, 2019 to December 31, 2020, for a collective decrease in total past due loans of $6.9 million. Loans 30 days or more past due were 0.03% of total loans at December 31, 2020, the lowest level in our Company’s history. The Company continues to monitor the operating status and trends of our clients to enable us to quickly detect credit deterioration and take action where needed. The CARES Act afforded financial institutions the option to modify loans within certain parameters in response to the COVID-19 pandemic without requiring the modifications to be classified as TDRs under ASC Topic 310 if the borrower has been adversely impacted by COVID-19 and was current on their loan payments as of December 31, 2019. During 2020, the Company has executed COVID-related loan modifications totaling $519.0 million. Loans with COVID-related modifications during 2020 totaled 11.9% of the total loan portfolio at December 31, 2020. Of those loans, $345.4 million have resumed making principal or interest payments or paid in full as of December 31, 2020. Modified loans that remained on a payment deferral plan at December 31, 2020 totaled $173.6 million, or 4.0% of the total loan portfolio, of which 26.2% were a subsequent modification. Monthly interest payments were required on 96.2% of the COVID modified loans as of December 31, 2020. All COVID modified loans were classified as performing as of December 31, 2020. 57 Table of Contents The following table sets forth COVID-19 loan modifications currently on a deferral plan as of the date presented: Loans outstanding Loans modified Modification type Percentage of Percentage of 3-month 4 to 6-month 7 to 12-month 3 to 6-month full 6 to 12-month full December 31, 2020 Commercial Commercial real estate non- owner occupied Residential real estate Consumer Total excluding PPP loans PPP loans Total loans Balance $ 2,867,959 loan portfolio Balance loan segment interest only interest only 66.0% $ 44,655 1.6% $ — $ — $ interest only 40,097 payment deferral 649 $ payment deferral 3,909 $ 631,996 14.5% 126,423 20.0% — — 126,423 — 658,659 19,006 15.1% 0.4% 2,495 4 $ 4,177,620 176,106 $ 4,353,726 96.0% $ 173,577 — 100.0% $ 173,577 4.0% 0.4% 0.0% 4.2% $ 0.0% 4.0% $ — 4 4 — 4 $ $ 356 — 158 — 356 — 356 $ $ 166,678 — 166,678 $ $ 1,693 — 2,342 — 2,342 $ $ — 288 — 4,197 — 4,197 Allowance for credit losses The ACL represents the amount that we believe is necessary to absorb estimated lifetime credit losses inherent in the loan portfolio at the balance sheet date and involves a high degree of judgment and complexity. On January 1, 2020, the Company adopted ASU 2016- 13, Measurement of Credit Losses on Financial Instruments which replaced the incurred loss methodology for recognizing credit losses with a CECL model. The Company utilizes a DCF model developed within a third-party software tool to establish expected lifetime credit losses for the loan portfolio. The ACL is calculated as the difference between the amortized cost basis and the projections from the DCF analysis. The DCF model allows for individual life of loan cash flow modeling, excluding extensions and renewals, using loan-specific interest rates and repayment schedules including estimated prepayment rates and loss recovery timing delays. The model incorporates forecasts of certain national macroeconomic factors, including unemployment rates, home price index (“HPI”), retail sales and gross domestic product (“GDP”), which drive correlated loss rates. The determination and application of the ACL accounting policy involves judgments, estimates and uncertainties that are subject to change. For periods beyond the reasonable and supportable forecast period, we revert to historical long-term average loss rates on a straight-line basis. We measure expected credit losses for loans on a pooled basis when similar risk characteristics exist. We have identified four primary loan segments within the ACL model that are further stratified into 11 loan classes to provide more granularity in analyzing loss history and to allow for more definitive qualitative adjustments based upon specific risk factors affecting each loan class. Generally, the underlying risk of loss for each of these loan segments will follow certain norms/trends in various economic environments. Loans that do not share risk characteristics are evaluated on an individual basis and are not included in the collective evaluation. Following are the loan classes within each of the four primary loan segments: Commercial Commercial and industrial Owner occupied commercial real estate Food and agribusiness Municipal and non-profit Non-owner occupied commercial real estate Construction Acquisition and development Multifamily Non-owner occupied Residential real estate Consumer Senior lien Junior lien Consumer Loans on non-accrual, in bankruptcy and TDRs with a balance greater than $250,000 are excluded from the pooled analysis and are evaluated individually. If management determines that foreclosure is probable, expected credit losses are evaluated based on the criteria listed below, adjusted for selling costs as appropriate. Typically, these loans consist of commercial, commercial real estate and agriculture loans and exclude homogeneous loans such as residential real estate and consumer loans. Specific allowances are determined by collectively analyzing: ● the borrower’s resources, ability and willingness to repay in accordance with the terms of the loan agreement; ● the likelihood of receiving financial support from any guarantors; 58 Table of Contents ● the adequacy and present value of future cash flows, less disposal costs, of any collateral; and ● the impact current economic conditions may have on the borrower’s financial condition and liquidity or the value of the collateral. The collective resulting ACL for loans is calculated as the sum of the general reserves, specific reserves on individually evaluated loans, and qualitative factor adjustments. While these amounts are calculated by individual loan or on a pool basis by segment and class, the entire ACL is available for any loan that, in our judgment, should be charged-off. The determination and application of the ACL accounting policy involves judgments, estimates, and uncertainties that are subject to change. Changes in these assumptions, estimates or the conditions surrounding them may have a material impact on our financial condition, liquidity or results of operations. Provision for loan losses for funded loans of $17.5 million, and provision for unfunded loan commitments of $0.1 million was recorded during the year ended December 31, 2020 to provide coverage for the impact of deteriorating economic conditions as a result of COVID-19 and to support net charge-offs. Net charge-offs on loans during the year ended December 31, 2020 were $2.7 million, or 0.06% of total loans. Specific reserves on loans totaled $1.9 million at December 31, 2020. During the year ended December 31, 2019, provision for loan losses of $11.6 million was recorded to support originated loan growth and cover net charge-offs. Net charge-offs were $8.3 million, or 0.19% of total loans, and specific reserves on individually evaluated loans totaled $1.8 million at December 31, 2019. The Company has elected to exclude accrued interest receivable (“AIR”) from the ACL calculation. When a loan is placed on non- accrual, any recorded AIR is reversed against interest income. As of December 31, 2020 and December 31, 2019, AIR from loans totaled $16.7 million and $17.2 million, respectively. Total ACL After considering the above mentioned factors, we believe that the ACL of $59.8 million is adequate to cover estimated lifetime losses inherent in the loan portfolio at December 31, 2020. However, it is likely that future adjustments to the ACL will be necessary. Any changes to the underlying assumptions, circumstances or estimates, including but not limited to impacts of COVID-19 on the macro- economic forecast, used in determining the ACL, could adversely affect the Company's results of operations, liquidity or financial condition. 59 Table of Contents The following schedule presents, by class stratification, the changes in the ACL during the years listed: December 31, 2020 Total loans December 31, 2019 Total loans As of and for the years ended December 31, 2018 Total loans December 31, 2017 Total loans Beginning balance Cumulative effect adjustment(1) Charge-offs: Commercial Commercial real estate non-owner occupied Residential real estate Consumer Total charge-offs Recoveries Net charge-offs Provision for loan loss Ending allowance for credit losses Ratio of annualized net charge-offs to average total loans during the period Ratio of ACL to total loans outstanding at period end Ratio of ACL to total loans outstanding, excluding PPP loans at period end Ratio of ACL to total non-performing loans at period end Total loans Average total loans outstanding during the period Average total loans outstanding, excluding PPP loans during the period Non-performing loans $ $ $ 39,064 5,836 $ 35,692 — $ 31,264 — $ 29,174 — $ (2,023) (412) (67) (726) (3,228) 571 (2,657) 17,534 59,777 0.06% 1.37% 1.43% 293.21% 4,353,726 4,578,894 4,352,984 20,387 $ $ (7,422) (116) (124) (937) (8,599) 328 (8,271) 11,643 39,064 0.19% 0.88% 0.88% 179.62% 4,415,406 4,288,226 4,288,226 21,748 $ $ (895) (11) (118) (1,134) (2,158) 1,389 (769) 5,197 35,692 0.02% 0.87% 0.87% 145.94% 4,092,308 3,819,603 3,819,603 24,456 $ $ (10,342) — (236) (737) (11,315) 433 (10,882) 12,972 31,264 0.36% 0.98% 0.98% 148.88% 3,178,947 3,029,446 3,029,446 21,000 $ $ December 31, 2016 Total loans 27,119 — (20,684) (321) (408) (777) (22,190) 594 (21,596) 23,651 29,174 0.80% 1.02% 1.02% 94.98% 2,860,921 2,700,794 2,700,794 30,717 (1) Related to the adoption of Accounting Standards Update No. 2016-13, Measurement of Credit Losses on Financial Instruments. Refer to note 1 – Basis of Presentation and note 7 – Allowance for Credit Losses of our consolidated financial statements for further details. The following tables present the allocation of the ACL and the percentage of the total amount of loans in each loan category listed as of the dates presented: Commercial PPP loans(1) Commercial real estate non-owner occupied Residential real estate Consumer Total (1) PPP loans are fully guaranteed by the SBA. Commercial Commercial real estate non-owner occupied Residential real estate Consumer Total $ $ $ $ December 31, 2020 Total loans % of total loans Related ACL 2,867,959 176,106 631,996 658,659 19,006 4,353,726 66.0% $ 4.0% 14.5% 15.1% 0.4% 100.0% $ ACL as a % of total ACL 50.8% 0.0% 29.2% 19.2% 0.8% 100.0% 30,376 — 17,448 11,492 461 59,777 December 31, 2019 Total loans % of total loans Related ACL 67.8% $ 14.3% 17.4% 0.5% 100.0% $ 30,442 4,850 3,468 304 39,064 2,992,307 630,906 770,417 21,776 4,415,406 60 ACL as a % of total ACL 77.9% 12.4% 8.9% 0.8% 100.0% Table of Contents Commercial Commercial real estate non-owner occupied Residential real estate Consumer Total Commercial Commercial real estate non-owner occupied Residential real estate Consumer Total Commercial Commercial real estate non-owner occupied Residential real estate Consumer Total Deposits Total loans % of total loans Related ACL ACL as a % of total ACL December 31, 2018 2,644,571 592,212 830,815 24,710 4,092,308 64.6% $ 14.5% 20.3% 0.6% 100.0% $ December 31, 2017 27,137 4,406 3,800 349 35,692 76.1% 12.3% 10.6% 1.0% 100.0% Total loans % of total loans Related ACL 1,874,605 563,049 716,237 25,056 3,178,947 59.0% $ 17.7% 22.5% 0.8% 100.0% $ 21,385 5,609 3,965 305 31,264 ACL as a % of total ACL 68.4% 17.9% 12.7% 1.0% 100.0% Total loans % of total loans Related ACL ACL as a % of total ACL December 31, 2016 1,560,430 526,792 744,885 28,814 2,860,921 54.6% $ 18.4% 26.0% 1.0% 100.0% $ 18,821 5,642 4,387 324 29,174 64.6% 19.3% 15.0% 1.1% 100.0% $ $ $ $ $ $ Deposits from banking clients serve as a primary funding source for our banking operations and our ability to gather and manage deposit levels is critical to our success. Deposits not only provide a low-cost funding source for our loans, but also provide a foundation for the client relationships that are critical to future loan growth. The following table presents information regarding our deposit composition at December 31, 2020 and 2019: Increase (decrease) December 31, 2020 December 31, 2019 Non-interest bearing demand deposits Interest bearing demand deposits Savings accounts Money market accounts Total transaction deposits Time deposits < $250,000 Time deposits > $250,000 Total time deposits Total deposits $ 2,111,045 514,286 646,829 1,417,940 4,690,100 820,229 165,903 986,132 $ 5,676,232 37.1% $ 1,184,945 738,496 9.1% 542,531 11.4% 1,213,007 25.0% 3,678,979 82.6% 894,459 14.5% 163,694 2.9% 17.4% 1,058,153 100.0% $ 4,737,132 61 Amount 926,100 25.0% $ (224,210) 15.6% 104,298 11.5% 204,933 25.6% 77.7% 1,011,121 (74,230) 18.9% 2,209 3.4% (72,021) 22.3% 939,100 100.0% $ % Change 78.2% (30.4)% 19.2% 16.9% 27.5% (8.3)% 1.3% (6.8)% 19.8% Table of Contents The following table shows scheduled maturities of certificates of deposit with denominations greater than or equal to $250,000 as of December 31, 2020: Three months or less Over 3 months through 6 months Over 6 months through 12 months Thereafter Total time deposits > $250,000 $ December 31, 2020 19,672 18,467 65,364 62,400 165,903 $ At December 31, 2020 and 2019, time deposits that were scheduled to mature within 12 months totaled $659.5 million and $726.9 million, respectively. Of the time deposits scheduled to mature within 12 months at December 31, 2020, $103.5 million were in denominations of $250,000 or more, and $556.0 million were in denominations less than $250,000. The aggregate amount of certificates of deposit in denominations that meet or exceed the FDIC insurance limit was $165.9 million and $163.7 million at December 31, 2020 and 2019, respectively. Note 12 to the consolidated financial statements provides a maturity schedule of time deposits outstanding at December 31, 2020. Other borrowings As of December 31, 2020 and 2019, the Bank sold securities under agreements to repurchase totaling $22.9 million and $56.9 million, respectively. In addition, as a member of the FHLB, the Bank has access to a line of credit and term financing from the FHLB with total available credit of $0.9 billion at December 31, 2020. The Bank utilizes its FHLB line of credit as a funding mechanism for originated loans and loans held for sale. At December 31, 2020, the Bank had no outstanding borrowings with the FHLB. At December 31, 2019, the Bank had $192.7 million in line of credit advances from the FHLB that matured within a day and one term advance totaling $15.0 million with a fixed interest rate of 2.33% and a maturity date in October 2020. The Bank may pledge investment securities and loans as collateral for FHLB advances. There were no investment securities pledged at December 31, 2020. At December 31, 2019, investment securities pledged totaled $17.6 million. Loans pledged were $1.2 billion at December 31, 2020 and $1.5 billion at December 31, 2019. Interest expense related to FHLB advances totaled $1.3 million and $6.2 million for the years ended December 31, 2020 and 2019, respectively. Regulatory Capital Our subsidiary bank and the holding company are subject to the regulatory capital adequacy requirements of the Federal Reserve Board and the FDIC, as applicable. Failure to meet the minimum capital requirements can initiate certain mandatory and possibly further discretionary actions by regulators that could have a material adverse effect on us. At December 31, 2020 and 2019, our subsidiary bank and the consolidated holding company exceeded all capital ratio requirements under prompt corrective action and other regulatory requirements, as further detailed in note 14 of our consolidated financial statements. Results of Operations Our net income depends largely on net interest income, which is the difference between interest income from interest earning assets and interest expense on interest bearing liabilities. Our results of operations are also affected by provisions for loan losses and non- interest income, such as service charges, bank card income, swap fee income, and gain on sale of mortgages, net. Our primary operating expenses, aside from interest expense, consist of salaries and benefits, occupancy costs, telecommunications data processing expense, and intangible asset amortization. Any expenses related to the resolution of problem assets are also included in non-interest expense. Overview of results of operations We recorded net income of $88.6 million, or $2.85 per diluted share, during 2020, compared to net income of $80.4 million, or $2.55 per diluted share, during 2019. Adjusting for the banking center consolidation-related expense, net income was $90.4 million, or $2.91 per diluted share, during 2020, and $81.1 million, or $2.57 per diluted share, during 2019. 62 Table of Contents Net interest income We regularly review net interest income metrics to provide us with indicators of how the various components of net interest income are performing. We regularly review: (i) our loan mix and the yield on loans; (ii) the investment portfolio and the related yields; (iii) our deposit mix and the cost of deposits; and (iv) net interest income simulations for various forecast periods. 63 Table of Contents The table below presents the components of net interest income on a FTE basis for the years ended December 31, 2020, 2019 and 2018. The effects of trade-date accounting of investment securities for which the cash had not settled are not considered interest earning assets and are excluded from this presentation for time frames prior to their cash settlement, as are the market value adjustments on the investment securities available-for-sale and loans. For the year ended December 31, 2020 For the year ended December 31, 2019 For the year ended December 31, 2018 Average balance Interest Average rate Average balance Interest Average rate Average balance Interest Average rate Interest earning assets: Originated loans FTE(1)(2)(3) Acquired loans Loans held for sale Investment securities available-for- sale Investment securities held-to-maturity Other securities Interest earning deposits and securities $ 4,237,091 $ 171,592 27,909 5,628 299,901 185,182 4.05% $ 3,838,229 $ 183,502 35,992 443,025 9.31% 4,407 113,183 3.04% 4.78% $ 3,166,374 $ 142,461 51,765 653,229 8.12% 3,380 73,644 3.89% 591,870 248,006 26,903 11,406 5,099 1,157 1.93% 2.06% 4.30% 713,686 207,784 28,060 15,472 5,825 1,770 2.17% 2.80% 6.31% 883,737 258,809 18,093 18,493 7,252 1,096 4.50% 7.92% 4.59% 2.09% 2.80% 6.06% purchased under agreements to resell Total interest earning assets FTE(2) Cash and due from banks Other assets Allowance for credit losses Total assets Interest bearing liabilities: Interest bearing demand, savings and money market deposits Time deposits Securities sold under agreements to repurchase Federal Home Loan Bank advances Total interest bearing liabilities Demand deposits Other liabilities Total liabilities Shareholders' equity Total liabilities and shareholders' equity Net interest income FTE(2) Interest rate spread FTE(2) Net interest earning assets Net interest margin FTE(2) Average transaction deposits Average total deposits Ratio of average interest earning assets to average interest bearing liabilities 206,911 314 0.15% 24,106 698 2.90% 77,808 1,426 1.83% $ 5,795,864 $ 223,105 74,461 511,721 (55,778) $ 6,326,268 3.85% $ 5,368,073 $ 247,666 76,788 430,402 (38,142) $ 5,837,121 4.61% $ 5,131,694 $ 225,873 88,847 419,607 (32,616) $ 5,607,532 $ 2,730,857 $ 1,038,107 8,605 15,024 0.32% $ 2,426,963 $ 13,277 16,526 1,074,506 1.45% 0.55% $ 2,418,326 $ 1,132,748 1.54% 8,758 12,283 28,585 95,418 132 1,295 $ 3,892,967 $ 25,056 1,497,940 147,075 5,537,982 788,286 668 60,445 0.46% 1.36% 6,300 269,207 0.64% $ 3,831,121 $ 36,771 1,159,080 108,997 5,099,198 737,923 87,691 133,932 295 1.11% 2.34% 2,618 0.96% $ 3,772,697 $ 23,954 1,082,158 90,257 4,945,112 662,420 $ 6,326,268 $ 5,837,121 $ 5,607,532 $ 198,049 $ 210,895 $ 201,919 $ 1,902,897 $ 4,228,797 5,266,904 148.88% 3.21% 3.42% $ 1,536,952 $ 3,586,043 4,660,549 140.12% 3.65% 3.93% $ 1,358,997 $ 3,500,484 4,633,232 136.02% 4.40% 0.36% 1.08% 0.34% 1.95% 0.63% 3.77% 3.93% (1) Originated loans are net of deferred loan fees, less costs, which are included in interest income over the life of the loan. (2) Presented on an FTE basis using the statutory tax rate of 21% for all periods presented. The taxable equivalent adjustments included above are $5,103, $5,065 and $4,482 for the years ended 2020, 2019 and 2018, respectively. (3) Loan fees included in interest income totaled $15,713, $6,328 and $6,027 during 2020, 2019 and 2018, respectively. 64 Table of Contents Net interest income totaled $192.9 million, $205.8 million and $197.4 million during the years ended 2020, 2019 and 2018, respectively. The yield on earning assets decreased 76 basis points, led by a decrease in the originated portfolio yields due to monetary policy actions by the Federal Reserve. During 2020, the cost of funds decreased 28 basis points, compared to the prior year. Average loans comprised $4.5 billion, or 78.3%, of total average interest earning assets during 2020, compared to $4.3 billion, or 79.8%, during 2019. The increase in average loan balances was primarily driven by an increase in average PPP loans. During 2020, we took a very careful approach to extending new credit as well as continuing an intense focus on managing credit risk and yield. This led to loan originations of $1.2 billion, during 2020, which were more than offset by higher levels of paydowns and payoffs. We continue to maintain a granular and well diversified loan portfolio with self-imposed concentration limits. In light of the strain placed on industries by the COVID-19 pandemic, we have carefully evaluated and continue to closely monitor our entire loan portfolio. Higher deposits, loan paydowns and loan payoffs, combined with lower loan originations, drove a higher average cash and cash equivalent balance of $281.4 million during the year ended December 31, 2020, compared to an average balance of $100.9 million during the year ended December 31, 2019. Average investment securities comprised 14.5% and 17.2% of total interest earning assets during 2020 and 2019, respectively. For the year-ended December 31, 2020, investment security purchases totaled $570.3 million and were partially offset by maturities of $359.6 million. Average balances of interest bearing liabilities increased $61.8 million during 2020 compared to 2019. The increase was driven by interest bearing demand, savings and money market deposits of $303.9 million, partially offset by decreases in FHLB advances, time deposits and securities sold under agreements to repurchase of $173.8 million, $36.4 million and $31.9 million, respectively. Total interest expense related to interest bearing liabilities was $25.1 million and $36.8 million during 2020 and 2019, respectively, at an average cost of 0.64% and 0.96% during 2020 and 2019, respectively. Additionally, the cost of deposits decreased 19 basis points to 0.45% during 2020, compared to 0.64% during 2019, due to the decline in short-term interest rates as a result of monetary policy actions by the Federal Reserve. 65 Table of Contents The following table summarizes the changes in net interest income on an FTE basis by major category of interest earning assets and interest bearing liabilities, identifying changes related to volume and changes related to rates for 2020, 2019 and 2018: The year ended December 31, 2020 compared to the year ended December 31, 2019 Increase (decrease) due to Rate Net Volume The year ended December 31, 2019 compared to the year ended December 31, 2018 Increase (decrease) due to Volume Rate Net Interest income: Originated loans FTE(1)(2)(3) Acquired loans Loans held for sale Investment securities available-for-sale Investment securities held-to-maturity Other securities Interest earning deposits and securities purchased under agreements to resell Total interest income Interest expense: Interest bearing demand, savings and money market deposits Time deposits Securities sold under agreements to repurchase Federal Home Loan Bank advances Total interest expense Net change in net interest income $ 16,153 (13,319) 2,188 (2,348) 827 (50) 277 3,728 958 (527) (147) (2,359) (2,075) 5,803 $ $ $ $ (28,063) $ (11,910) $ 32,120 (17,077) 1,540 (3,687) (1,430) 629 5,236 (967) (1,718) (1,553) (563) (8,083) 1,221 (4,066) (726) (613) (661) (1,555) $ (28,289) $ (24,561) $ 10,540 (384) $ 8,921 1,304 (513) 666 3 45 $ 41,041 (15,773) 1,027 (3,021) (1,427) 674 827 $ 11,253 (728) $ 21,793 $ (5,630) $ (4,672) $ (975) (389) (2,646) (9,640) (1,502) (536) (5,005) (11,715) $ (18,649) $ (12,846) $ 47 (896) (301) 3,166 2,016 8,524 $ 4,472 5,139 674 516 10,801 452 $ $ $ 4,519 4,243 373 3,682 12,817 8,976 (1) Originated loans are net of deferred loan fees, less costs, which are included in interest income over the life of the loan. (2) Presented on a fully taxable equivalent basis using the statutory tax rate of 21% for all periods presented. The taxable equivalent (3) adjustments included above are $5,103, $5,065 and $4,482 for the years ended 2020, 2019 and 2018, respectively. Loan fees included in interest income totaled $15,713, $6,328 and $6,027 for the years ended December 31, 2020, 2019 and 2018, respectively. Below is a breakdown of average deposits and the average rates paid during the periods indicated: For the three months ended For the years ended December 31, 2020 December 31, 2019 December 31, 2020 December 31, 2019 Average balance $ 1,898,171 660,817 1,459,528 626,252 1,008,297 $ 5,653,065 Non-interest bearing demand Interest bearing demand Money market accounts Savings accounts Time deposits Total average deposits Provision for loan losses Average rate paid Average rate paid Average balance Average balance 0.00% $ 1,177,958 0.00% $ 1,497,940 0.00% $ 1,159,080 0.00% 679,884 0.22% 0.21% 1,221,719 0.75% 0.31% 0.50% 527,814 0.18% 1.54% 1.16% 1,062,511 0.33% $ 4,669,886 0.64% 821,813 0.23% 1,318,764 0.69% 590,280 0.43% 1.67% 1,038,107 0.64% $ 5,266,904 686,862 0.23% 0.41% 1,201,377 0.23% 538,724 1.45% 1,074,506 0.45% $ 4,660,549 Average balance Average rate paid Average rate paid The provision for loan losses represents the amount of expense that is necessary to bring the ACL to a level that we deem appropriate to absorb estimated lifetime losses inherent in the loan portfolio as of the balance sheet date. The determination of the ACL, and the resultant provision for loan losses, is subjective and involves significant estimates and assumptions. 66 Table of Contents Provision for loan losses of $17.6 million was recorded under the CECL model during 2020, including a $0.1 million provision for unfunded loan commitment reserves, to provide coverage for the impact of deteriorating economic conditions as a result of COVID-19 and to cover net charge-offs. Provision of $11.6 million was recorded under the prior incurred loss model during 2019 to support originated loan growth and net charge-offs. The allowance for credit losses totaled 1.37% of total loans at December 31, 2020, compared to 0.88% at December 31, 2019, and included a CECL adoption Day 1 increase of $5.8 million. Excluding PPP loans, the allowance for credit losses totaled 1.43% of loans at December 31, 2020. Non-interest income The table below details the components of non-interest income for the years presented: Service charges Bank card fees Mortgage banking income Bank-owned life insurance income Other non-interest income OREO-related income Total non-interest income For the years ended December 31, $ 2020 14,962 15,446 102,384 2,360 4,719 387 $ 140,258 2019 17,895 14,595 42,346 1,713 5,888 315 82,752 $ $ 2018 18,092 14,489 30,107 1,791 5,379 917 70,775 $ $ 2020 vs 2019 Increase (decrease) 2019 vs 2018 Increase (decrease) Amount % Change Amount $ $ (2,933) 851 60,038 647 (1,169) 72 57,506 (16.4)% $ 5.8 % 141.8 % 37.8 % (19.9)% 22.9 % 69.5 % $ (197) 106 12,239 (78) 509 (602) 11,977 % Change (1.1)% 0.7 % 40.7 % (4.4)% 9.5 % (65.6)% 16.9 % Non-interest income totaled $140.3 million and $82.8 million during 2020 and 2019, respectively. During 2020, mortgage banking income reached a record $102.4 million, increasing $60.0 million, or 141.8%, compared to the prior year. The mortgage banking income increase was driven by higher loan production due to lower prevailing interest rates. During 2020, bank card fees increased $0.9 million, or 5.8%, and service charges decreased $2.9 million, or 16.4%, due to changes in consumer behavior as a result of the COVID-19 pandemic. Non-interest expense The table below details the components of non-interest expense for the years presented: Salaries and benefits Occupancy and equipment Telecommunications and data processing Marketing and business development FDIC deposit insurance Bank card expenses Professional fees Other non-interest expense Problem asset workout Gain on OREO sales, net Core deposit intangible asset amortization Banking center consolidation-related expense Total non-interest expense For the years ended December 31, 2020 vs 2019 Increase (decrease) 2019 vs 2018 Increase (decrease) 2020 $ 141,170 27,473 9,042 2,802 1,168 4,388 2,946 10,547 3,148 (38) 1,183 2,348 $ 206,177 2019 $ 122,732 27,336 8,754 3,897 1,049 4,780 3,256 10,867 3,186 (7,193) 1,183 898 $ 180,745 2018 $ 114,939 28,493 10,098 4,513 2,475 5,453 6,059 13,073 2,549 (488) 2,170 — $ 189,334 $ $ Amount % Change Amount 18,438 137 288 (1,095) 119 (392) (310) (320) (38) 7,155 — 1,450 25,432 15.0 % $ 0.5 % 3.3 % (28.1)% 11.3 % (8.2)% (9.5)% (2.9)% (1.2)% (99.5)% 0.0 % 161.5 % 14.1 % $ 7,793 (1,157) (1,344) (616) (1,426) (673) (2,803) (2,206) 637 (6,705) (987) 898 (8,589) % Change 6.8 % (4.1)% (13.3)% (13.6)% (57.6)% (12.3)% (46.3)% (16.9)% 25.0 % >100.0% (45.5)% 100.0 % (4.5)% During 2020, non-interest expense increased $25.4 million, or 14.1%, compared to 2019, largely due to higher mortgage banking performance-related compensation. Banking center consolidation-related expense totaled $2.3 million, compared to $0.9 million during the prior year. The consolidations of 12 banking centers were announced in the second quarter of 2020 and were substantially complete at December 31, 2020. Additionally, included in the prior period were net gains on the sale of OREO of $7.2 million, compared to minimal net gains on the sale of OREO recorded in 2020. 67 Table of Contents Income taxes Income taxes are accounted for in accordance with ASC Topic 740. Under this guidance, deferred income taxes are determined based on the estimated future tax effects of differences between the financial statement and tax basis of assets and liabilities given the provisions of enacted tax laws. ASC Topic 740 requires the establishment of a valuation allowance against the net deferred tax asset unless it is more-likely-than-not that the tax benefit of the deferred tax asset will be realized. For purposes of projecting whether the deferred tax asset will be realized, we consider tax regulations of the jurisdictions in which we operate, estimates of future taxable income, and available tax planning strategies. If tax regulations, operating results, or the ability to implement tax planning strategies varies, adjustments to the carrying value of the deferred tax assets may be required. We believe that it is more likely than not that the results of future operations will generate sufficient taxable income to realize the deferred tax assets. Income tax expense totaled $20.8 million during 2020 compared to $15.8 million during 2019. Included in income tax expense was $2.2 million of tax benefits from stock compensation activity during 2019. Adjusting for the stock compensation activity, the effective tax rate for 2020 was 19.0% compared to an adjusted rate of 18.7% for 2019. As of December 31, 2020, our marginal tax rate (the rate we pay on each incremental dollar of earnings) was approximately 23%. However, our effective tax rate (income tax expense divided by income before income taxes) for a given period differs from our marginal rate largely due to income and expense items that are non-taxable or non-deductible in the calculation of income tax expense. The lower effective tax rates compared to the federal statutory tax rate was primarily due to interest income from tax-exempt lending, bank-owned life insurance income, and the relationship of these items to pre-tax income. Liquidity and Capital Resources Liquidity is monitored and managed to ensure that sufficient funds are available to operate our business and pay our obligations to depositors and other creditors, while providing ample available funds for opportunistic and strategic investments. On-balance sheet liquidity is represented by our cash and cash equivalents and unencumbered investment securities, and is detailed in the table below as of December 31, 2020 and 2019: Cash and due from banks Interest bearing bank deposits Unencumbered investment securities, at fair value Total $ December 31, 2020 December 31, 2019 109,690 500 324,918 435,108 605,065 500 513,945 1,119,510 $ $ $ Total on-balance sheet liquidity increased $684.4 million from December 31, 2019 to December 31, 2020, primarily driven by strong deposit growth. Through our relationship with the FHLB, we have pledged qualifying loans and investment securities allowing us to obtain additional liquidity through FHLB advances and lines of credit. The Bank may pledge investment securities and loans as collateral for FHLB advances. There were no investment securities pledged at December 31, 2020. At December 31, 2019, investment securities totaling $17.6 million were pledged as collateral for FHLB advances. The Bank had loans pledged as collateral for FHLB advances of $1.2 billion at December 31, 2020 and $1.5 billion at December 31, 2019. FHLB advances, lines of credit and other short-term borrowing availability totaled $0.9 billion at December 31, 2020. The Bank can obtain additional liquidity through the FHLB facility, if required, and also has access to the Paycheck Protection Program Liquidity Facility (“PPPLF”) and federal funds lines of credit with correspondent banks. Our primary sources of funds are deposits, securities sold under agreements to repurchase, prepayments and maturities of loans and investment securities, the sale of investment securities, and funds provided from operations. We anticipate having access to other third party funding sources, including the ability to raise funds through the issuance of shares of our common stock or other equity or equity-related securities, incurrence of debt, and federal funds purchased, that may also be a source of liquidity. We anticipate that these sources of liquidity will provide adequate funding and liquidity for at least a 12-month period. 68 Table of Contents Our primary uses of funds are loan originations, investment security purchases, withdrawals of deposits, settlement of repurchase agreements, capital expenditures, operating expenses, and share repurchases. For additional information regarding our operating, investing and financing cash flows, see our consolidated statements of cash flows in the accompanying consolidated financial statements. Exclusive from the investing activities related to acquisitions, our primary investing activities are originations and pay-offs and pay downs of loans and purchases and sales of investment securities. At December 31, 2020, pledgeable investment securities represented a significant source of liquidity. Our available-for-sale investment securities are carried at fair value and our held-to-maturity securities are carried at amortized cost. Our collective investment securities portfolio totaled $1.0 billion at December 31, 2020, inclusive of pre-tax net unrealized gains of $11.4 million on the available-for-sale securities portfolio. Additionally, our held-to- maturity securities portfolio had $5.1 million of pre-tax net unrealized gains at December 31, 2020. The gross unrealized gains and losses are detailed in note 4 of our consolidated financial statements. As of December 31, 2020, our investment securities portfolio consisted primarily of MBS, all of which were issued or guaranteed by U.S. Government agencies or sponsored enterprises. The anticipated repayments and marketability of these securities offer substantial resources and flexibility to meet new loan demand, reinvest in the investment securities portfolio, or provide optionality for reductions in our deposit funding base. At present, financing activities primarily consist of changes in deposits and repurchase agreements, and advances from the FHLB, in addition to the payment of dividends and the repurchase of our common stock. Maturing time deposits represent a potential use of funds. As of December 31, 2020, $659.5 million of time deposits were scheduled to mature within 12 months. Based on the current interest rate environment, market conditions, and our consumer banking strategy focusing on both lower cost transaction accounts and term deposits, our strategy is to replace a portion of those maturing time deposits with transaction deposits and market-rate time deposits. Under the Basel III requirements, at December 31, 2020, the Company and the Bank met all capital adequacy requirements, and the Bank had regulatory capital ratios in excess of the levels established for well-capitalized institutions. For more information on regulatory capital, see note 14 in our consolidated financial statements. Our shareholders' equity is impacted by earnings, changes in unrealized gains and losses on securities, net of tax, stock-based compensation activity, share repurchases and the payment of dividends. The Board of Directors has authorized multiple programs to repurchase shares of the Company’s common stock from time to time either in open market or in privately negotiated transactions in accordance with applicable regulations of the SEC. On February 26, 2020, the Board of Directors authorized a new share repurchase program for up to $50.0 million from time to time in either the open market or through privately negotiated transactions. This authorization was in addition to the $12.6 million remaining for share repurchase that was previously approved by the Board on August 5, 2016. During the first quarter of 2020, the Company repurchased 734,117 shares for $19.5 million. This completed the previous authorization approved in August 2016. The remaining authorization under the program approved in February 2020 was $43.1 million at December 31, 2020. On January 21, 2021, our Board of Directors declared a quarterly dividend of $0.21 per common share, payable on March 15, 2021 to shareholders of record at the close of business on February 26, 2021. Asset/Liability Management and Interest Rate Risk Management and the Board of Directors are responsible for managing interest rate risk and employing risk management policies that monitor and limit this exposure. Interest rate risk is measured using net interest income simulations and market value of portfolio equity analyses. These analyses use various assumptions, including the nature and timing of interest rate changes, yield curve shape, prepayments on loans and securities, deposit decay rates, pricing decisions on loans and deposits, and reinvestment/replacement of asset and liability cash flows. The principal objective of the Company's asset and liability management function is to evaluate the interest rate risk within the balance sheet and pursue a controlled assumption of interest rate risk while maximizing earnings and preserving adequate levels of liquidity and capital. The asset and liability management function is under the guidance of the Asset Liability 69 Table of Contents Committee with direction from the Board of Directors. The Asset Liability Committee meets monthly to review, among other things, the sensitivity of the Company's assets and liabilities to interest rate changes, local and national market conditions and rates. The Asset Liability Committee also reviews the liquidity, capital, deposit mix, loan mix and investment positions of the Company. Instantaneous parallel rate shift scenarios are modeled and utilized to evaluate risk and establish exposure limits for acceptable changes in net interest margin. These scenarios, known as rate shocks, simulate an instantaneous change in interest rates and utilize various assumptions, including, but not limited to, prepayments on loans and securities, deposit decay rates, pricing decisions on loans and deposits, reinvestment and replacement of asset and liability cash flows. We also analyze the economic value of equity as a secondary measure of interest rate risk. This is a complementary measure to net interest income where the calculated value is the result of the market value of assets less the market value of liabilities. The economic value of equity is a longer term view of interest rate risk because it measures the present value of the future cash flows. The impact of changes in interest rates on this calculation is analyzed for the risk to our future earnings and is used in conjunction with the analyses on net interest income. Our interest rate risk model indicated that the Company was asset sensitive in terms of interest rate sensitivity at December 31, 2020 and 2019. During the year ended December 31, 2020, our asset sensitivity increased slightly for a rising rate environment as a result of the balance sheet mix. The table below illustrates the impact of an immediate and sustained 200 and 100 basis point increase and a 25 basis point decrease in interest rates on net interest income based on the interest rate risk model at December 31, 2020 and 2019: Hypothetical shift in interest rates (in bps) 200 100 (25) % change in projected net interest income December 31, 2020 December 31, 2019 14.22% 7.46% (0.46)% 6.16% 3.13% (0.54)% Many assumptions are used to calculate the impact of interest rate fluctuations. Actual results may be significantly different than our projections due to several factors, including the timing and frequency of rate changes, market conditions and the shape of the yield curve. The computations of interest rate risk shown above do not include actions that management may undertake to manage the risks in response to anticipated changes in interest rates and actual results may also differ due to any actions taken in response to the changing rates. As part of the asset/liability management strategy to manage primary market risk exposures expected to be in effect in future reporting periods, management has emphasized a balanced approach to loan origination with an emphasis on shorter duration loans as well as variable rate loans given the current low rate environment. The strategy with respect to liabilities has been to continue to emphasize transaction account growth, particularly non-interest or low interest bearing non-maturing deposit accounts while building long-term client relationships. Non-maturing deposit accounts totaled 82.6% of total deposits at December 31, 2020, compared to 77.7% at December 31, 2019. We currently have no brokered time deposits. Off-Balance Sheet Activities In the normal course of business, we are a party to various contractual obligations, commitments and other off-balance sheet activities that contain credit, market, and operational risk that are not required to be reflected in our consolidated financial statements. The most significant of these are the loan commitments that we enter into to meet the financing needs of clients, including commitments to extend credit, commercial and consumer lines of credit and standby letters of credit. As of December 31, 2020 and 2019, we had loan commitments totaling $848.6 million and $850.3 million, respectively, and standby letters of credit that totaled $7.3 million and $11.9 million, respectively. Unused commitments do not necessarily represent future credit exposure or cash requirements, as commitments often expire without being drawn upon. We do not anticipate any material losses arising from commitments or contingent liabilities, and we do not believe that there are any material commitments to extend credit that represent risks of an unusual nature. 70 Table of Contents Contractual Obligations In addition to the financing commitments detailed above under “Off-Balance Sheet Activities,” in the normal course of business, we enter into contractual obligations that require future cash settlement. The following table summarizes the contractual cash obligations as of December 31, 2020 and the expected timing of those payments: Operating lease obligations Purchase obligations Time deposits Total Impact of Inflation and Changing Prices After one but After three but $ Within one year 5,276 12,135 659,509 $ 676,920 within three years $ 9,425 9,209 293,985 $ 312,619 within five years $ $ 7,675 549 31,657 39,881 After five years $ 12,294 $ — 981 $ 13,275 Total 34,670 21,893 986,132 $ 1,042,695 The primary impact of inflation on our operations is reflected in increasing operating costs and non-interest expense. Unlike most industrial companies, virtually all of our assets and liabilities are monetary in nature. As a result, changes in interest rates have a more significant impact on our performance than do changes in the general rate of inflation and changes in prices. Interest rate changes do not necessarily move in the same direction, nor have the same magnitude, as changes in the prices of goods and services. Although not as critical to the banking industry as many other industries, inflationary factors may have some impact on our ability to grow, total assets, earnings and capital levels. We do not expect inflation to be a significant factor in our financial results in the near future. Item 7A. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK. The information called for by this item is provided under the caption Asset/Liability Management and Interest Rate Risk in Part I, Item 2-Management's Discussion and Analysis of Financial Condition and Results of Operations and is incorporated herein by reference. 71 Table of Contents Item 8. FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA. Report of Independent Registered Public Accounting Firm To the Shareholders and Board of Directors National Bank Holdings Corporation: Opinion on the Consolidated Financial Statements We have audited the accompanying consolidated statements of financial condition of National Bank Holdings Corporation and subsidiaries (the Company) as of December 31, 2020 and 2019, the related consolidated statements of operations, comprehensive income, changes in shareholders’ equity, and cash flows for each of the years in the three-year period ended December 31, 2020, and the related notes (collectively, the consolidated financial statements). In our opinion, the consolidated financial statements present fairly, in all material respects, the financial condition of the Company as of December 31, 2020 and 2019, and the results of its operations and its cash flows for each of the years in the three-year period ended December 31, 2020, in conformity with U.S. generally accepted accounting principles. We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) (PCAOB), the Company’s internal control over financial reporting as of December 31, 2020, based on criteria established in Internal Control – Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission, and our report dated February 24, 2021 expressed an unqualified opinion on the effectiveness of the Company’s internal control over financial reporting. Change in Accounting Principle As discussed in Note 3 to the consolidated financial statements, the Company has changed its method of accounting for the recognition and measurement of credit losses as of January 1, 2020 due to the adoption of ASC Topic 326, Financial Instruments – Credit Losses. Basis for Opinion These consolidated financial statements are the responsibility of the Company’s management. Our responsibility is to express an opinion on these consolidated financial statements based on our audits. We are a public accounting firm registered with the PCAOB and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB. We conducted our audits in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the consolidated financial statements are free of material misstatement, whether due to error or fraud. Our audits included performing procedures to assess the risks of material misstatement of the consolidated financial statements, whether due to error or fraud, and performing procedures that respond to those risks. Such procedures included examining, on a test basis, evidence regarding the amounts and disclosures in the consolidated financial statements. Our audits also included evaluating the accounting principles used and significant estimates made by management, as well as evaluating the overall presentation of the consolidated financial statements. We believe that our audits provide a reasonable basis for our opinion. Critical Audit Matter The critical audit matter communicated below is a matter arising from the current period audit of the consolidated financial statements that was communicated or required to be communicated to the audit committee and that: (1) relates to accounts or disclosures that are material to the consolidated financial statements and (2) involved our especially challenging, subjective, or complex judgments. The communication of a critical audit matter does not alter in any way our opinion on the consolidated financial statements, taken as a whole, and we are not, by communicating the critical audit matter below, providing separate opinion on the critical audit matter or on the accounts or disclosures to which it relates. 72 Table of Contents Allowance for credit losses for loans evaluated on a collective basis As discussed in Note 3 to the consolidated financial statements, the Company adopted ASU No. 2016-13, Financial Instruments – Credit Losses (ASC Topic 326), as of January 1, 2020. The allowance for credit losses related to loans collectively evaluated for impairment (the collective ACL) was $43.1 million of a total ACL of $44.9 million as of January 1, 2020. As discussed in Note 7 to the consolidated financial statements, the Company’s collective ACL was $57.9 million of a total allowance for credit losses of $59.8 million as of December 31, 2020. The Company estimated the January 1, 2020 collective ACL and December 31, 2020 collective ACL (together, the 2020 collective ACL) by first disaggregating the loan portfolio into segments based upon broad characteristics such as primary use and underlying collateral. Within these segments, the portfolio was further disaggregated into classes of loans with similar attributes and risk characteristics. The 2020 collective ACL was determined at the class level, analyzing loss history based upon specific loss drivers and risk factors affecting each loan class. The Company utilized a discounted cash flow (DCF) model developed within a third-party software tool to establish expected lifetime credit losses for the loan portfolio. The 2020 collective ACL was calculated as the difference between the amortized cost basis and the projections from the DCF analysis. The DCF model allows for individual life of loan cash flow modeling, excluding extensions and renewals, using loan-specific interest rates and repayment schedules including estimated prepayment rates and loss recovery timing delays. The model incorporates forecasts of certain national macroeconomic factors (reasonable and supportable forecasts) which drive correlated Probability of Default (“PD”) and Loss Given Default (“LGD”) rates, which in turn, drive the losses predicted in establishing the Company’s 2020 collective ACL. Management accounts for the inherent uncertainty of the underlying economic forecast by reviewing and weighting alternate forecast scenarios. PD and LGD rates along with prepayment rates and loss recovery time delays are determined at a loan class level making use of both internal and peer historical loss rate data. For periods beyond the reasonable and supportable forecast period, the Company reverts to historical long-term average loss rates on a straight-line basis. The length of the forecast period spans four quarters. The length of the reversion period is based on management’s assessment of the length and pattern of the current economic cycle and typically ranges from four to eight quarters. Additionally, the 2020 collective ACL calculation includes subjective adjustments for qualitative risk factors that are likely to cause estimated credit losses to differ from historical experience. We identified the assessment of the January 1, 2020 collective ACL and December 31,2020 collective ACL as a critical audit matter. A high degree of audit effort, including specialized skills and knowledge in the industry, and subjective and complex auditor judgment was involved in the assessment of the 2020 collective ACL. Specifically, the assessment encompassed the evaluation of the 2020 collective ACL methodology, including (1) the DCF model and significant assumptions: PD, LGD, prepayment rates, loss recovery time delays, peer data, portfolio segmentation, the length and weighting of the reasonable and supportable forecast, and the reversion period, and (2) the qualitative risk factors. The assessment also included an evaluation of the conceptual soundness and performance of the underlying models and assumptions. In addition, auditor judgment was required to evaluate the sufficiency of audit evidence obtained. The following are the primary procedures we performed to address this critical audit matter. We evaluated the design and tested the operating effectiveness of certain internal controls related to the Company’s measurement of the 2020 collective ACL estimates, including controls over the: ● development and approval of the 2020 collective ACL methodology ● development of the DCF model and significant assumptions ● development of the qualitative risk factors ● analysis of the overall ACL results, trends, and ratios. We evaluated the Company’s process to develop the 2020 collective ACL estimates by testing certain sources of data, factors, and significant assumptions that the Company used, and considered the relevance and reliability of such data, factors, and significant assumptions, including an evaluation of whether additional factors or alternative assumptions should be used. In addition, we involved credit risk professionals with specialized skills and knowledge, who assisted in: 73 Table of Contents ● evaluating the Company’s 2020 collective ACL methodology for compliance with U.S. generally accepted accounting principles ● assessing the conceptual soundness and performance testing of the DCF model by inspecting the model documentation to determine whether the models are suitable for their intended use ● evaluating judgments made by the Company in the development of the PD, LGD, prepayment rates, loss recovery time delays, peer data, and the reversion period assumptions by comparing them to relevant Company-specific metrics and trends, and the applicable industry and regulatory practices ● evaluating the reasonable and supportable forecast judgments used to develop (i) the weighting of alternate forecast scenarios by comparing it to the Company’s business environment, relevant industry practices, and comparisons to publicly available forecasts, and (ii) the length of that period by comparing to specific portfolio risk characteristics and trends ● determining whether the loan portfolio is segmented by similar risk characteristics by comparing to the Company’s business environment and relevant industry practices ● evaluating the methodology used to develop the qualitative factors and the effect of those factors on the 2020 collective ACL compared with relevant credit risk factors and consistency with credit trends and identified limitations of the underlying DCF model. We also assessed the sufficiency of the audit evidence obtained related to the 2020 collective ACL estimates by evaluating the: ● cumulative results of the audit procedures performed ● qualitative aspects of the Company’s accounting practices ● the potential bias in accounting estimates. We have served as the Company’s auditor since 2010. Kansas City, Missouri February 24, 2021 74 Table of Contents NATIONAL BANK HOLDINGS CORPORATION AND SUBSIDIARIES Consolidated Statements of Financial Condition December 31, 2020 and 2019 (In thousands, except share and per share data) ASSETS Cash and due from banks Interest bearing bank deposits Cash and cash equivalents Investment securities available-for-sale (at fair value) Investment securities held-to-maturity (fair value of $381,691 and $183,741 at December 31, 2020 and December 31, 2019, respectively) Non-marketable securities Loans Allowance for credit losses Loans, net Loans held for sale Other real estate owned Premises and equipment, net Goodwill Intangible assets, net Other assets Total assets LIABILITIES AND SHAREHOLDERS’ EQUITY Liabilities: Deposits: Non-interest bearing demand deposits Interest bearing demand deposits Savings and money market Time deposits Total deposits Securities sold under agreements to repurchase Federal Home Loan Bank advances Other liabilities Total liabilities Shareholders’ equity: Common stock, par value $0.01 per share: 400,000,000 shares authorized; 51,487,907 and 51,487,907 shares issued; 30,634,291 and 31,176,627 shares outstanding at December 31, 2020 and December 31, 2019, respectively Additional paid-in capital Retained earnings Treasury stock of 20,686,986 and 20,189,082 shares at December 31, 2020 and December 31, 2019, respectively, at cost Accumulated other comprehensive income, net of tax Total shareholders’ equity Total liabilities and shareholders’ equity December 31, 2020 December 31, 2019 $ $ $ $ $ 605,065 500 605,565 661,955 376,615 16,493 4,353,726 (59,777) 4,293,949 247,813 4,730 106,982 115,027 17,928 212,893 6,659,950 2,111,045 514,286 2,064,769 986,132 5,676,232 22,897 $ $ — 140,130 5,839,259 515 1,011,362 223,175 (424,127) 9,766 820,691 6,659,950 $ 109,690 500 110,190 638,249 182,884 29,751 4,415,406 (39,064) 4,376,342 117,444 7,300 112,151 115,027 11,361 194,813 5,895,512 1,184,945 738,496 1,755,538 1,058,153 4,737,132 56,935 207,675 126,850 5,128,592 515 1,009,223 164,082 (408,962) 2,062 766,920 5,895,512 See accompanying notes to the consolidated financial statements. 75 Table of Contents NATIONAL BANK HOLDINGS CORPORATION AND SUBSIDIARIES Consolidated Statements of Operations For the Years Ended December 31, 2020, 2019 and 2018 (In thousands, except share and per share data) 2020 2019 2018 Interest and dividend income: Interest and fees on loans Interest and dividends on investment securities Dividends on non-marketable securities Interest on interest-bearing bank deposits Total interest and dividend income Interest expense: Interest on deposits Interest on borrowings Total interest expense Net interest income before provision for loan losses Provision for loan losses Net interest income after provision for loan losses Non-interest income: Service charges Bank card fees Mortgage banking income Bank-owned life insurance income Other non-interest income OREO-related income Total non-interest income Non-interest expense: Salaries and benefits Occupancy and equipment Telecommunications and data processing Marketing and business development FDIC deposit insurance Bank card expenses Professional fees Other non-interest expense Problem asset workout Gain on OREO sales, net Core deposit intangible asset amortization Banking center consolidation-related expense Total non-interest expense Income before income taxes Income tax expense Net income Earnings per share—basic Earnings per share—diluted Weighted average number of common shares outstanding: Basic Diluted $ $ $ 200,026 16,505 1,157 314 218,002 23,629 1,427 25,056 192,946 17,630 175,316 14,962 15,446 102,384 2,360 4,719 387 140,258 141,170 27,473 9,042 2,802 1,168 4,388 2,946 10,547 3,148 (38) 1,183 2,348 206,177 109,397 20,806 88,591 2.87 2.85 $ $ $ 218,836 21,297 1,770 698 242,601 29,803 6,968 36,771 205,830 11,643 194,187 17,895 14,595 42,346 1,713 5,888 315 82,752 122,732 27,336 8,754 3,897 1,049 4,780 3,256 10,867 3,186 (7,193) 1,183 898 180,745 96,194 15,829 80,365 2.57 2.55 $ $ $ 193,124 25,746 1,096 1,425 221,391 21,041 2,913 23,954 197,437 5,197 192,240 18,092 14,489 30,107 1,791 5,379 917 70,775 114,939 28,493 10,098 4,513 2,475 5,453 6,059 13,073 2,549 (488) 2,170 — 189,334 73,681 12,230 61,451 2.00 1.95 30,857,086 31,075,857 31,175,825 31,530,817 30,748,234 31,430,074 See accompanying notes to the consolidated financial statements. 76 Table of Contents NATIONAL BANK HOLDINGS CORPORATION AND SUBSIDIARIES Consolidated Statements of Comprehensive Income For the Years Ended December 31, 2020, 2019 and 2018 (In thousands) Net income Other comprehensive income (loss), net of tax: Securities available-for-sale: 2020 2019 2018 $ 88,591 $ 80,365 $ 61,451 Net unrealized gains (losses) arising during the period, net of tax (expense) benefit of ($2,634), ($4,510) and $876 for the years ended December 31, 2020, 2019 and 2018, respectively. Less: amortization of net unrealized holding gains to income, net of tax benefit of $248, $320 and $361 for the years ended December 31, 2020, 2019 and 2018, respectively. Other comprehensive income (loss) Comprehensive income 8,482 14,352 (2,243) (778) 7,704 96,295 $ (1,015) 13,337 93,702 $ (1,311) (3,554) 57,897 $ See accompanying notes to the consolidated financial statements. 77 Table of Contents NATIONAL BANK HOLDINGS CORPORATION AND SUBSIDIARIES Consolidated Statements of Changes in Shareholders’ Equity For the Years Ended 2020, 2019 and 2018 (In thousands, except share and per share data) Accumulated Balance, December 31, 2017 $ Cumulative effect adjustment(1) Net income Stock-based compensation Issuance of stock under purchase and equity compensation plans, including gain on reissuance of treasury stock of $7,998, net Reissuance of treasury stock of $3,398,477 shares for acquisition of Peoples, Inc. Cash dividends declared ($0.54 per share) Reclassification of certain tax effects from accumulated other comprehensive income Other comprehensive loss Balance, December 31, 2018 — — — — $ 515 $ 1,014,399 Common stock $ 515 — — — Additional paid-in capital 970,668 — — $ 4,420 Retained earnings $ 60,795 26 61,451 — Treasury stock (493,329) $ — — — other comprehensive (loss) income, net (6,242) $ — — — Total 532,407 26 61,451 4,420 — (2,932) — 9,736 — 6,804 42,243 — — (16,761) 67,970 — — — Balance, December 31, 2019 $ 515 $ 1,009,223 Cumulative effect adjustment(2) Net income Stock-based compensation Issuance of stock under purchase and equity compensation plans, including gain on reissuance of treasury stock of $6,010, net Cash dividends declared ($0.75 per share) Other comprehensive income — — — — — — Cumulative effect adjustment(3) Net income Stock-based compensation Issuance of stock under purchase and equity compensation plans, including gain on reissuance of treasury stock of $1,588, net Repurchase of 734,117 shares Cash dividends declared ($0.80 per share) Other comprehensive income — — — — — — — Balance, December 31, 2020 $ 515 $ 1,011,362 — — $ — — 1,479 — $ 106,990 256 80,365 4,869 — — — (415,623) $ — — — (10,045) — 6,661 — — $ — — — — — $ 5,299 (3,160) (23,529) — $ 164,082 (4,623) 88,591 — — — (408,962) $ — — — — — 4,311 (19,476) (24,875) — $ 223,175 — — (424,127) $ 110,213 (16,761) — (3,554) 695,006 256 80,365 4,869 (3,384) (23,529) 13,337 766,920 (4,623) 88,591 5,299 1,151 (19,476) (24,875) 7,704 820,691 (1,479) (3,554) (11,275) $ — — — — — 13,337 2,062 — — — $ — — — 7,704 9,766 $ (1) Related to the adoption of Accounting Standards Update No. 2017-12, Derivatives and Hedging: Targeted Improvements to Accounting for Hedging Activities. (2) Related to the adoption of Accounting Standards Update No. 2016-02, Leases. Refer to note 3 – Recent Accounting Pronouncements of our consolidated financial statements for further details. (3) Related to the adoption of Accounting Standards Update No. 2016-13, Measurement of Credit Losses on Financial Instruments. Refer to note 3 – Recent Accounting Pronouncements of our consolidated financial statements for further details. See accompanying notes to the consolidated financial statements. 78 Table of Contents NATIONAL BANK HOLDINGS CORPORATION AND SUBSIDIARIES Consolidated Statements of Cash Flows For the Years Ended December 31, 2020, 2019 and 2018 (In thousands) Cash flows from operating activities: Net income Adjustments to reconcile net income to net cash (used in) provided by operating activities: 2020 2019 2018 $ 88,591 $ 80,365 $ 61,451 Provision for loan losses Provision (release) for mortgage loan repurchases Depreciation and amortization Change in current income tax receivable Change in deferred income taxes Net excess tax expense (benefit) on stock-based compensation Discount accretion, net of premium amortization on securities Loan accretion Gain on sale of mortgages, net Origination of loans held for sale, net of repayments Proceeds from sales of loans held for sale Bank-owned life insurance income Gain on the sale of other real estate owned, net Originations of mortgage serving rights Impairment of mortgage servicing rights Impairment on other real estate owned Impairment on fixed assets related to banking center consolidations Stock-based compensation Operating lease payments Acquisition-related costs Change in other assets Change in other liabilities Net cash (used in) provided by operating activities Cash flows from investing activities: Purchase of FHLB stock Proceeds from redemption of FHLB stock Purchase of FRB stock Proceeds from redemption of FRB stock Proceeds from maturities of investment securities held-to-maturity Proceeds from maturities of investment securities available-for-sale Proceeds from sales of investment securities available-for-sale Proceeds from maturities of non-marketable securities Purchase of investment securities held-to-maturity Purchase of investment securities available-for-sale Net decrease (increase) in loans Purchases of premises and equipment, net Purchase of bank-owned life insurance Proceeds from sales of loans Proceeds from sales of other real estate owned Net cash activity from acquisition Net cash used in investing activities Cash flows from financing activities: Net increase (decrease) in deposits Net decrease in repurchase agreements and other short-term borrowings Advances from FHLB FHLB repayments Issuance of stock under purchase and equity compensation plans Proceeds from exercise of stock options Payment of dividends Repurchase of common stock Net cash provided by (used in) financing activities Increase (decrease) in cash, cash equivalents and restricted cash(1) Cash, cash equivalents and restricted cash at beginning of the year(1) Cash, cash equivalents and restricted cash at end of period(1) Supplemental disclosure of cash flow information during the period: Cash paid for interest Net tax payment Supplemental schedule of non-cash activities: Loans transferred to other real estate owned at fair value (Decrease) increase in loans purchased but not settled Loans transferred from loans held for sale to loans Lease right-of-use assets obtained Treasury stock reissued for acquisition 17,630 662 14,449 (2,371) 3,477 51 3,374 (11,694) (98,250) (2,376,660) 2,348,166 (2,360) (38) (10,354) 751 470 1,631 5,299 (5,414) — (21,323) 34,045 (9,868) (451) 13,709 — — 88,071 271,508 — — (284,170) (286,130) 49,209 (4,352) — — 3,671 — (148,935) 939,100 (34,038) 947,431 (1,155,106) (749) 1,832 (24,816) (19,476) 654,178 495,375 120,190 615,565 27,622 22,111 1,533 (16,351) 3,625 — — $ $ 11,643 (366) 15,038 1,955 8,793 (2,160) 2,047 (15,590) (39,922) (1,317,547) 1,289,877 (1,713) (7,193) (27) 129 1,082 898 4,869 (5,294) — (799) 16,391 42,476 (16,761) 14,565 — — 60,948 195,467 20,378 — (10,201) (45,745) (312,844) (11,204) (20,000) — 12,112 — (113,285) 201,511 (9,112) 1,477,447 (1,571,432) (6,229) 2,788 (23,530) — 71,443 634 119,556 120,190 34,458 9,271 2,705 7,372 1,732 (30,474) — $ $ 5,197 370 11,522 4,246 9,092 (1,286) 2,911 (23,115) (27,009) (1,005,850) 1,030,906 (1,791) (488) (30) 21 230 — 4,420 — (7,957) (3,645) 14,379 73,574 (16,463) 12,062 (4,716) 1,371 61,913 216,077 33,637 67 (40,735) (72,555) (382,441) (6,277) — 713 26,346 68,984 (102,017) (173,849) (64,416) 889,416 (750,696) (772) 7,576 (16,624) — (109,365) (137,808) 257,364 119,556 22,714 (2,345) 24,940 (21,202) 1,038 — 110,213 $ $ (1) Included in restricted cash is $10.0 million placed in escrow for certain potential liabilities the Company is indemnified for pursuant to the Peoples merger agreement. The restricted cash is included in other assets in the Company’s consolidated statements of financial condition at December 31, 2020, 2019 and 2018. See accompanying notes to the consolidated financial statements. 79 Table of Contents NATIONAL BANK HOLDINGS CORPORATION AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 2020, 2019 and 2018 Note 1 Basis of Presentation National Bank Holdings Corporation is a bank holding company that was incorporated in the State of Delaware in 2009. The Company is headquartered in Denver, Colorado, and its primary operations are conducted through its wholly owned subsidiary, NBH Bank (the "Bank"), a Colorado state-chartered bank and a member of the Federal Reserve System. The Company provides a variety of banking products to both commercial and consumer clients through a network of 90 banking centers as of December 31, 2020, located primarily in Colorado and the greater Kansas City region, and through online and mobile banking products and services. The accompanying consolidated financial statements include the accounts of the Company and its wholly owned subsidiary, NBH Bank. The accompanying consolidated financial statements have been prepared in accordance with U.S. generally accepted accounting principles (“GAAP”) and, where applicable, with general practices in the banking industry or guidelines prescribed by bank regulatory agencies. The consolidated financial statements reflect all adjustments which are, in the opinion of management, necessary for a fair statement of the results presented. All such adjustments are of a normal recurring nature. All significant intercompany balances and transactions have been eliminated in consolidation. Certain reclassifications of prior years' amounts are made whenever necessary to conform to current period presentation. During the first quarter of 2020, the Company updated the loan classifications in its allowance for credit losses model and loans previously referred to as “310-30” were reclassified to “acquired loans.” Certain loan classifications within the consolidated financial disclosures have been updated to reflect this change. The prior period presentations have been reclassified to conform to the current period presentations. Refer to note 6 for further discussion. All amounts are in thousands, except share data and per share data, or as otherwise noted. General economic conditions declined during 2020 as a result of the COVID-19 pandemic, which has caused substantial disruption to the communities we serve and has changed the way we live and work. The length of the pandemic and the efficacy of the extraordinary government-mandated measures that have been put into place to address it are still unknown, but have already had, and are likely to continue to have, a significant impact to the financial condition and operations of the Company. GAAP requires management to make estimates that affect the reported amounts of assets, liabilities, revenues and expenses and disclosures of contingent assets and liabilities. By their nature, estimates are based on judgment and available information. Management has made significant estimates in certain areas, such as the amount and timing of expected cash flows from assets, the valuation of other real estate owned, the fair value adjustments on assets acquired and liabilities assumed, the valuation of core deposit intangible assets, the valuation of investment securities, the valuation of stock-based compensation, the valuation of MSRs, the fair values of financial instruments, the allowance for credit losses and contingent liabilities. Because of the inherent uncertainties associated with any estimation process and future changes in market and economic conditions, it is possible that actual results could differ significantly from those estimates. Note 2 Summary of Significant Accounting Policies a) Cash and cash equivalents—Cash and cash equivalents include cash, cash items, amounts due from other banks, amounts due from the Federal Reserve Bank of Kansas City, federal funds sold, and interest-bearing bank deposits. 80 Table of Contents b) Investment securities—Investment securities may be classified in three categories: trading, available-for-sale or held-to-maturity. Management determines the appropriate classification at the time of purchase and reevaluates the classification at each reporting period. Any sales of available-for-sale securities are for the purpose of executing the Company’s asset/liability management strategy, reducing borrowings, funding loan growth, providing liquidity, or eliminating a perceived credit risk in a specific security. Held-to- maturity securities are carried at amortized cost, and the available-for-sale securities are carried at estimated fair value. Unrealized gains or losses on securities available-for-sale are reported as accumulated other comprehensive income (loss) (“AOCI”), a component of shareholders’ equity, net of income tax. Gains and losses realized upon sales of securities are calculated using the specific identification method. Premiums and discounts are amortized to interest income over the estimated lives of the securities. Prepayment experience is periodically evaluated and a determination made regarding the appropriate estimate of the future rates of prepayment. When a change in a bond’s estimated remaining life is necessary, a corresponding adjustment is made in the related premium amortization or discount accretion. Purchases and sales of securities, including any corresponding gains or losses, are recognized on a trade-date basis and a receivable or payable is recognized for pending transaction settlements. Management evaluates all investments in an unrealized loss position on a quarterly basis, and more frequently when economic or market conditions warrant such evaluation. If the Company has the intent to sell the security or it is more likely than not that the Company will be required to sell the security, the security is written down to fair value and the entire loss is recorded in earnings. If either of the above criteria is not met, we evaluate whether the decline in fair value is the result of credit losses or other factors. In making the assessment, we may consider various factors including the extent to which fair value is less than amortized cost, performance on any underlying collateral, downgrades in the ratings of the security by a rating agency, the failure of the issuer to make scheduled interest or principal payments and adverse conditions specifically related to the security. If the assessment indicates that a credit loss exists, the present value of cash flows expected to be collected are compared to the amortized cost basis of the security and any excess is recorded as an allowance for credit loss. When the loss is not considered a result of credit loss, the cost basis of the security is written down to fair value, with the loss charge recognized in AOCI. The Company does not measure expected credit losses for U.S. agency-backed held-to-maturity securities, since the risk of nonpayment of the amortized cost basis is zero. Credit losses are not estimated for AIR from investment securities as interest deemed uncollectible is written off through interest income. Prior to the adoption of ASU 2016-13, declines in the fair value of held-to-maturity and available-for-sale securities below their cost that were deemed to be other-than-temporarily impaired were reflected in earnings as realized losses. In estimating other-than- temporary-impairment prior to January 1, 2020, the Company considered, among other things, the severity and duration of the unrealized loss position; adverse conditions specifically related to the security; changes in expected future cash flows; downgrades in the rating of the security by a rating agency; the failure of the issuer to make scheduled interest or principal payments; whether the Company had the intent to sell the security; and whether it was more likely than not that the Company would be required to sell the security. c) Non-marketable securities—Non-marketable securities include FRB stock and FHLB stock. These securities have been acquired for debt facility or regulatory purposes and are carried at cost. d) Loans receivable—Loans receivable include loans originated by the Company and loans that are acquired through acquisitions. Loans originated by the Company are carried at the principal amount outstanding, net of premiums, discounts, unearned income and deferred loan fees and costs. Loan fees and certain costs of originating loans are deferred and the net amount is amortized over the contractual life of the related loans. Acquired loans are initially recorded at fair value. Non-refundable loan origination and commitment fees, net of direct costs of originating or acquiring loans, and fair value adjustments for acquired loans, are deferred and recognized over the remaining lives of the related loans in accordance with ASC 310-20. Estimated fair values of acquired loans are based on a discounted cash flow methodology that considers various factors including the type of loan and related collateral, the expected timing of cash flows, classification status, fixed or variable interest rate, term of loan and whether or not the loan is amortizing, and a discount rate reflecting the Company’s assessment of risk inherent in the cash flow estimates. Discounts created when the loans are recorded at their estimated fair values at acquisition are accreted over the remaining term of the loan as an adjustment to the related loan’s yield. Similar to originated loans described below, the accrual of interest income on acquired loans is discontinued when the collection of principal or interest, in whole or in part, is doubtful. 81 Table of Contents Interest income on acquired loans and interest income on loans originated by the Company is accrued and credited to income as it is earned using the interest method based on daily balances of the principal amount outstanding. However, interest is generally not accrued on loans 90 days or more past due, unless they are well secured and in the process of collection. Additionally, in certain situations, loans that are not contractually past due may be placed on non-accrual status due to the continued failure to adhere to contractual payment terms by the borrower coupled with other pertinent factors, such as insufficient collateral value or deficient primary and secondary sources of repayment. Accrued interest receivable is reversed when a loan is placed on non-accrual status and payments received generally reduce the carrying value of the loan. Interest is not accrued while a loan is on non-accrual status and interest income is generally recognized on a cash basis only after payment in full of the past due principal and collection of principal outstanding is reasonably assured. A loan may be placed back on accrual status if all contractual payments have been received, or sooner under certain conditions and collection of future principal and interest payments is no longer doubtful. In the event of borrower default, the Company may seek recovery in compliance with state lending laws, the respective loan agreements, and credit monitoring and remediation procedures that may include modifying or restructuring a loan from its original terms, for economic or legal reasons, to provide a concession to the borrower from their original terms due to borrower financial difficulties in order to facilitate repayment. Such restructured loans are considered “troubled debt restructurings” and are identified in accordance with ASC 310-40. The CARES Act afforded financial institutions the option to modify loans within certain parameters in response to the COVID-19 pandemic without requiring the modifications to be classified as TDRs if the borrower has been adversely impacted by COVID-19 and was current on their loan payments. The Company has modified loans due to the effects of the COVID-19 pandemic that were not classified as TDRs. Modifications include deferral of principal as well as full-payment deferral for a period ranging from three months to one year. The number and aggregate balance of COVID-related loan modifications substantially decreased during the third quarter, and we continue to monitor the remaining COVID loan modifications closely. e) Loans held for sale—The Company has elected to record loans originated and intended for sale in the secondary market at estimated fair value. The Company estimates fair value based on quoted market prices for similar loans in the secondary market. Gains or losses are recognized upon sale and are included as a component of mortgage banking income in the consolidated statements of operations. Loans held for sale have primarily been fixed rate single-family residential mortgage loans under contract to be sold in the secondary market. In most cases, loans in this category are sold within 45 days. Currently, conventional loans in states where the bank has market presence may be sold with servicing retained or with servicing released. Government loans and conventional loans in states where the bank does not have a market presence are generally sold with servicing released. Under limited circumstances, buyers may have recourse to return a purchased loan to the Company. Recourse conditions may include early payoff, early payment default, breach of representations or warranties, or documentation deficiencies in the underwriting process. The Company enters into commitments to originate residential mortgage loans whereby the interest rate on the loan is determined prior to funding (i.e. interest rate lock commitments). Such interest rate lock commitments on mortgage loans to be sold in the secondary market are considered to be derivatives. To protect against the price risk inherent in residential mortgage loan commitments, the Company utilizes both "best efforts" and "mandatory delivery" forward loan sale commitments to mitigate the risk of potential increases or decreases in the values of loans that would result from the change in market rates for such loans. The Company manages the interest rate risk on interest rate lock commitments by entering into forward sale contracts of mortgage backed securities. Such contracts are accounted for as derivatives and are recorded at fair value as derivative assets or liabilities. They are carried on the consolidated statements of financial condition within other assets or other liabilities, and changes in fair value are recorded net as a component of mortgage banking income in the consolidated statements of operations. The gross gains on loan sales are recognized based on new loan commitments with adjustment for price and pair-off activity. Commission expenses on loans held for sale are recognized based on loans closed. f) Allowance for credit losses—The Company adopted ASU 2016-13, Measurement of Credit Losses on Financial Instruments, effective January 1, 2020. 82 Table of Contents The ACL represents management’s estimate of lifetime credit losses inherent in loans as of the balance sheet date. The Company measures expected credit losses for loans on a pooled basis when similar risk characteristics exist. The Company has identified four primary loan segments that are further stratified into 11 loan classes to provide more granularity in analyzing loss history based upon specific loss drivers and risk factors affecting each loan class. Generally, the underlying risk of loss for each of these loan classes will follow certain norms/trends in various economic environments. Loans that do not share risk characteristics are evaluated on an individual basis and are not included in the collective evaluation. Those loans include loans on non-accrual status, loans in bankruptcy, and TDRs described below. If a specific allowance is warranted based on the borrower’s overall financial condition, the specific allowance is calculated based on discounted expected cash flows using the loan’s initial contractual effective interest rate or the fair value of the collateral less selling costs for collateral-dependent loans. The Company utilizes a DCF model developed within a third-party software tool to establish expected lifetime credit losses for the loan portfolio. The ACL is calculated as the difference between the amortized cost basis and the projections from the DCF analysis. The DCF model allows for individual life of loan cash flow modeling, excluding extensions and renewals, using loan-specific interest rates and repayment schedules adjusted for estimated prepayment rates and loss recovery timing delays. The model incorporates forecasts of certain national macroeconomic factors, including unemployment rates, HPI, retail sales and GDP, which drive correlated probability of default (“PD”) and loss given default (“LGD”) rates. PD and LGD, in turn, drive the losses predicted in establishing our ACL. PD and LGD rates along with prepayment rates and loss recovery time delays are determined at a loan class level making use of both internal and peer historical loss rate data. The determination and application of the ACL accounting policy involves judgments, estimates, and uncertainties that are subject to change. For periods beyond the reasonable and supportable forecast period, we revert to historical long-term average loss rates on a straight-line basis. The length of the forecast period spans four quarters. The length of the reversion period is based on management’s assessment of the length and pattern of the current economic cycle and typically ranges from four to eight quarters. Management accounts for the inherent uncertainty of the underlying economic forecast by reviewing and weighting alternate forecast scenarios. Additionally, the ACL calculation includes subjective adjustments for qualitative risk factors that are likely to cause estimated credit losses to differ from historical experience. These qualitative adjustments may increase or reduce reserve levels and include adjustments for lending management experience and risk tolerance, loan review and audit results, asset quality and portfolio trends, loan portfolio growth and industry concentrations. The Company has elected to exclude AIR from the allowance for credit losses calculation. When a loan is placed on non-accrual, any recorded AIR is reversed against interest income. The determination and application of the ACL accounting policy involves judgments, estimates, and uncertainties that are subject to change. Changes in these assumptions, estimates or the conditions surrounding them may have a material impact on our financial condition, liquidity or results of operations. Various regulatory agencies, as an integral part of the examination process, periodically review the ACL. Such agencies may require the Company to recognize additions to the ACL or reserve increases to adversely graded classified loans based on their judgments about information available to them at the time of their examinations. The ACL is decreased by net charge-offs and is increased by provisions for loan losses that are charged to the statements of operations. Charge-offs, if any, are typically measured for each loan based on a thorough analysis of the most probable source of repayment, such as the present value of the loan’s expected future cash flows, the loan’s estimated fair value, or the estimated fair value of the underlying collateral less costs of disposition for collateral-dependent loans. When it is determined that specific loans, or portions thereof, are uncollectible, these amounts are charged off against the ACL. The Company uses an internal risk rating system to indicate credit quality in the loan portfolio. The risk rating system is applied to all loans and uses a series of grades, which reflect management’s assessment of the risk attributable to loans based on an analysis of the borrower’s financial condition and ability to meet contractual debt service requirements. Loans that management perceives to have acceptable risk are categorized as “Pass” loans. The “Special Mention” loans represent loans that have potential credit weaknesses that deserve management’s close attention. Special mention loans include borrowers that have potential weaknesses or unwarranted risks that, unless corrected, may threaten the borrower’s ability to meet debt requirements. However, these borrowers are still believed to have the ability to respond to and resolve the financial issues that threaten their financial situation. Loans classified as “Substandard” are inadequately protected by the current sound 83 Table of Contents worth and paying capacity of the obligor or of the collateral pledged, if any. Substandard loans have a distinct possibility of loss if the deficiencies are not corrected. “Doubtful” loans are loans that management believes the collection of payments in accordance with the terms of the loan agreement is highly questionable and improbable. Credit quality indicators are reviewed and updated in accordance with internal policy based on loan balance and risk rating. Interest accrual is discontinued on doubtful loans and certain substandard loans, as is more fully discussed in note 4. Unfunded loan commitments In addition to the ACL for funded loans, the Company maintains reserves to cover the risk of loss associated with off-balance sheet unfunded loan commitments. The allowance for off-balance sheet credit losses is maintained within the other liabilities in the statements of financial condition. Under the CECL framework, adjustments to this liability are recorded as provision for credit losses in the statements of operations. Unfunded loan commitment balances are evaluated by loan class and further segregated by revolving and non-revolving commitments. In order to establish the required level of reserve, the Company applies average historical utilization rates and ACL loan model loss rates for each loan class to the outstanding unfunded commitment balances. Prior to the adoption of ASU 2016-13, the Company’s determination of the allowance took into consideration, among other matters, the estimated fair value of the underlying collateral, economic conditions, historical net loan losses, the estimated loss emergence period, estimated default rates, any declines in cash flow assumptions from acquisitions, loan structures, growth factors and other elements that warrant recognition. Under the prior incurred loss methodology, the Company routinely evaluated adversely risk-rated credits for impairment. Impairment, if any, was typically measured for each loan based on a thorough analysis of the most probable source of repayment, including the present value of the loan’s expected future cash flows, the loan’s estimated fair value, or the estimated fair value of the underlying collateral less costs of disposition for collateral dependent loans. General allowances were established for loans with similar characteristics. In this process, general allowance factors were based on an analysis of historical loss and recovery experience, if any, related to originated and acquired loans, as well as certain industry experience, with adjustments made for qualitative or environmental factors that were likely to cause estimated credit losses to differ from historical experience. To the extent that the data supporting such factors had limitations, management’s judgment and experience played a key role in determining the allowance estimates. g) Premises and equipment—With the exception of premises and equipment acquired through business combinations, which are initially measured and recorded at fair value, purchased land, buildings and equipment are carried at cost, including capitalized interest when appropriate, less accumulated depreciation. Depreciation is computed using the straight-line method over the estimated useful life of the asset. The Company generally assigns depreciable lives of 39 years for buildings, 7 to 15 years for building improvements, and 3 to 7 years for equipment. Leasehold improvements are amortized over the shorter of their estimated useful lives or remaining lease terms. Maintenance and repairs are charged to non-interest expense as incurred. The Company reviews premises and equipment whenever events or changes in circumstances indicate that the carrying amount of the asset may not be recoverable. An impairment loss is recognized when the sum of the undiscounted future net cash flows expected to result from the use of the asset and its eventual disposal is less than its carrying amount. Property and equipment that meet the held-for-sale criteria is recorded at the lower of its carrying amount or fair value less cost to sell and depreciation is ceased. h) Goodwill and intangible assets—Goodwill is established and recorded if the consideration given during an acquisition transaction exceeds the fair value of the net assets received. Goodwill has an indefinite useful life and is not amortized, but is evaluated annually for potential impairment, or when events or circumstances indicate that it is more likely than not that the fair value of the reporting unit is less than its carrying amount. Such events or circumstances may include deterioration in general economic conditions, deterioration in industry or market conditions, an increased competitive environment, a decline in market-dependent multiples or metrics, declining financial performance, entity-specific events or circumstances or a sustained decrease in share price (either in absolute terms or relative to peers). If the Company determines, based upon the qualitative assessment, that it is more likely than not that the fair value of the reporting unit is greater than the carrying amount no additional procedures are performed; however, if the Company determines that it is more likely than not that the fair value of the reporting unit is less than the carrying amount the Company will compare the fair value of the reporting unit to its carrying amount. Any excess of the carrying amount over fair value would indicate a potential impairment and the 84 Table of Contents Company would proceed to perform an additional test to determine whether goodwill has been impaired and calculate the amount of that impairment. Intangible assets that have finite useful lives, such as core deposit intangibles, are amortized over their estimated useful lives. The Company’s core deposit intangible assets represent the value of the anticipated future cost savings that will result from the acquired core deposit relationships versus an alternative source of funding. Judgment may be used in assessing goodwill and intangible assets for impairment. Estimates of fair value are based on projections of revenues, operating costs and cash flows of the reporting unit considering historical and anticipated future results, general economic and market conditions, as well as the impact of planned business or operational strategies. The valuations use a combination of present value techniques to measure fair value considering market factors. Additionally, judgment is used in determining the useful lives of finite-lived intangible assets. Adverse changes in the economic environment, operations of the reporting unit, or changes in judgments and projections could result in a significantly different estimate of the fair value of the reporting unit and could result in an impairment of goodwill and/or intangible assets. MSRs associated with loans originated and sold, where servicing is retained, are initially capitalized at fair value and included in intangible assets on the consolidated statements of financial condition. For subsequent measurement purposes, the Company measures servicing assets based on the lower of cost or market using the amortization method. The values of these capitalized servicing rights are amortized as an offset to the loan servicing income earned in relation to the servicing revenue expected to be earned. The carrying values of these rights are reviewed quarterly for impairment based on the fair value of those assets. For purposes of impairment evaluation and measurement, management stratifies MSRs based on the predominant risk characteristics of the underlying loans, including loan type and loan term. If, by individual stratum, the carrying amount of these MSRs exceeds fair value, a valuation allowance is established and the impairment is recognized in mortgage banking income. If the fair value of impaired MSRs subsequently increases, management recognizes the increase in fair value in current period mortgage banking income and, through a reduction in the valuation allowance, adjusts the carrying value of the MSRs to a level not in excess of amortized cost. i) Reserve for Mortgage Loan Repurchase Losses–The Company sells mortgage loans to various third parties, including government- sponsored entities, under contractual provisions that include various representations and warranties that typically cover ownership of the loan, compliance with loan criteria set forth in the applicable agreement, validity of the lien securing the loan, absence of delinquent taxes or liens against the property securing the loan, and similar matters. The Company may be required to repurchase the mortgage loans with identified defects, indemnify the investor or insurer, or reimburse the investor for credit loss incurred on the loan (collectively “repurchase”) in the event of a material breach of such contractual representations or warranties. Risk associated with potential repurchases or other forms of settlement is managed through underwriting and quality assurance practices. The Company establishes mortgage repurchase reserves related to various representations and warranties that reflect management’s estimate of losses based on a combination of factors. Such factors incorporate actual and historic loss history, delinquency trends in the portfolio and economic conditions. The Company establishes a reserve at the time loans are sold and updates the reserve estimate quarterly during the estimated loan life. The repurchase reserve is included in other liabilities on the consolidated statements of financial condition. j) Other real estate owned—OREO consists of property that has been foreclosed on or repossessed by deed in lieu of foreclosure. The assets are initially recorded at the fair value of the collateral less estimated costs to sell, with any initial valuation adjustments charged to the ALL. Subsequent downward valuation adjustments, if any, in addition to gains and losses realized on sales and net operating expenses, are recorded in non-interest expense. Costs associated with maintaining property, such as utilities and maintenance, are charged to expense in the period in which they occur, while costs relating to the development and improvement of property are capitalized to the extent the balance does not exceed fair value. All OREO acquired through acquisition is recorded at fair value, less cost to sell, at the date of acquisition. k) Bank-owned life insurance—The Company is the owner and beneficiary of bank-owned life insurance ("BOLI”) policies that it purchased on certain associates of the Company. The BOLI is carried at net realizable value with changes in net realizable value recorded in non-interest income on the consolidated statements of operations. 85 Table of Contents l) Securities purchased under agreements to resell and securities sold under agreements to repurchase—The Company periodically enters into purchases or sales of securities under agreements to resell or repurchase as of a specified future date. The securities purchased under agreements to resell are accounted for as collateralized financing transactions and are reflected as an asset in the consolidated statements of financial condition. The securities pledged by the counterparties are held by a third party custodian and valued daily. The Company may require additional collateral to ensure full collateralization for these transactions. The repurchase agreements are considered financing agreements and the obligation to repurchase assets sold is reflected as a liability in the consolidated statements of financial condition of the Company. The repurchase agreements are collateralized by debt securities that are under the control of the Company. m) Stock-based compensation—The Company accounts for stock-based compensation in accordance with ASC Topic 718. The Company grants stock-based awards including stock options, restricted stock and performance stock units. Stock option grants are for a fixed number of common shares and are issued at exercise prices which are not less than the fair value of a share of stock at the date of grant. The options vest over a time period stated in each option agreement and may be subject to other performance vesting conditions, which require the related compensation expense to be recorded ratably over the requisite service period starting when such conditions become probable. Restricted stock is granted for a fixed number of shares, the transferability of which is restricted until such shares become vested according to the terms in the award agreement. Restricted shares may have multiple vesting qualifications, which can include time vesting of a set portion of the restricted shares and performance criterion, such as market criteria that are tied to specified market conditions of the Company’s common stock price and performance targets tied to the Company’s earnings per share. The fair value of stock options is measured using a Black-Scholes model. The fair value of time-based restricted stock awards and performance stock units with performance based vesting criteria is based on the Company’s stock price on the date of grant. The fair value of performance stock units with market-based vesting criteria is measured using a Monte Carlo simulation model. Compensation expense for the portion of the awards that contain performance and service vesting conditions is recognized over the requisite service period based on the fair value of the awards on the grant date. Compensation expense for the portion of the awards that contain a market vesting condition is recognized over the derived service period based on the fair value of the awards on the grant date. The amortization of stock-based compensation reflects any estimated forfeitures, and the expense realized in subsequent periods may be adjusted to reflect the actual forfeitures realized. The outstanding stock options primarily carry a maximum contractual term of ten years. To the extent that any award is forfeited, surrendered, terminated, expires, or lapses without being vested or exercised, the shares of stock subject to such award not delivered are again made available for awards under the Plan. All excess tax benefits and tax deficiencies (including tax benefits of dividends on share-based payment awards) are recognized in the consolidated statements of operations as a component of income tax expense or benefit and are classified as an operating activity within the Company’s consolidated statements of cash flows. The tax effects of exercised, expired or vested awards are treated as discrete items in the reporting period in which they occur and may result in increased volatility in our effective tax rate. Cash paid by the Company when directly withholding shares for tax withholding purposes is classified as a financing activity in the consolidated statements of cash flows. n) Income taxes—The Company and its subsidiaries file U.S. federal and certain state income tax returns on a consolidated basis. Additionally, the Company and its subsidiaries file separate state income tax returns with various state jurisdictions. The provision for income taxes includes the income tax balances of the Company and all of its subsidiaries. Deferred tax assets and liabilities are recognized for temporary differences between the financial reporting basis and the tax basis of the Company’s assets and liabilities at enacted tax rates expected to be in effect when such amounts are realized or settled. Deferred tax assets and liabilities are adjusted for the effects of changes in tax rates in the period of change. The Company establishes a valuation allowance when management believes, based on the weight of available evidence, it is more likely than not that some portion of the deferred tax assets will not be realized. The Company recognizes and measures income tax benefits based upon a two-step model: 1) a tax position must be more likely than not to be sustained based solely on its technical merits in order to be recognized; and 2) the benefit is measured as the largest dollar amount of that position that is more likely than not to be sustained upon settlement. The difference between the benefit recognized for a position in this model and the tax benefit claimed on a tax return is treated as an unrecognized tax benefit. The Company recognizes income tax related interest and penalties in other non-interest expense. 86 Table of Contents o) Earnings per share—The Company applies the two-class method of computing earnings per share as certain of the Company's restricted shares are entitled to non-forfeitable dividends and are therefore considered to be a class of participating securities. The two- class method allocates income according to dividends declared and participation rights in undistributed income. Basic earnings per share is computed by dividing income allocated to common shareholders by the weighted average number of common shares outstanding during each period. Diluted income per common share is computed by dividing income allocated to common shareholders by the weighted average common shares outstanding during the period, plus amounts representing the dilutive effect of stock options outstanding, certain unvested restricted shares, or other contracts to issue common shares (“common stock equivalents”) using the treasury stock method. Common stock equivalents are excluded from the computation of diluted earnings per common share in periods in which they have an anti-dilutive effect. p) Interest Rate Swap Derivatives—The Company carries all derivatives on the statement of financial condition at fair value. All derivative instruments are recognized as either assets or liabilities depending on the rights or obligations under the contracts. All gains and losses on the derivatives due to changes in fair value are recognized in earnings each period. The Company offers interest rate swap products to certain of its clients to manage potential changes in interest rates. Each contract between the Company and a client is offset with a contract between the Company and an institutional counterparty, thus minimizing the Company's exposure to rate changes. The Company's portfolio consists of a “matched book,” and as such, changes in fair value of the swap pairs will largely offset in earnings. In accordance with applicable accounting guidance, if certain conditions are met, a derivative may be designated as (1) a hedge of the exposure to changes in the fair value of a recognized asset or liability, or of an unrecognized firm commitment, that are attributable to a particular risk (referred to as a fair value hedge) or (2) a hedge of the exposure to variability in the cash flows of a recognized asset or liability, or of a forecasted transaction, that is attributable to a particular risk (referred to as a cash flow hedge). The Company documents all hedging relationships at the inception of each hedging relationship and uses industry accepted methodologies and ranges to determine the effectiveness of each hedge. The fair value of the hedged item is calculated using the estimated future cash flows of the hedged item and applying discount rates equal to the market interest rate for the hedged item at the inception of the hedging relationship (inception benchmark interest rate plus an inception credit spread), adjusted for changes in the designated benchmark interest rate thereafter. q) Treasury stock —When the Company acquires treasury stock, the sum of the consideration paid and direct transaction costs after tax is recognized as a deduction from equity. The cost basis for the reissuance of treasury stock is determined using a first-in, first-out basis. To the extent that the reissuance price is more than the cost basis (gain), the excess is recorded as an increase to additional paid- in capital in the consolidated statements of financial condition. If the reissuance price is less than the cost basis (loss), the difference is recorded to additional paid-in capital to the extent there is a cumulative treasury stock paid-in capital balance. Any loss in excess of the cumulative treasury stock paid-in capital balance is charged to retained earnings. r) Acquisition activities—The Company accounts for business combinations under the acquisition method of accounting. Assets acquired and liabilities assumed are measured and recorded at fair value at the date of acquisition, including identifiable intangible assets. If the fair value of net assets acquired exceeds the fair value of consideration paid, a bargain purchase gain is recognized at the date of acquisition. Conversely, if the consideration paid exceeds the fair value of the net assets acquired, goodwill is recognized at the acquisition date. Fair values are subject to refinement for up to a maximum of one year after the closing date of an acquisition as information relative to closing date fair values becomes available. Adjustments recorded to the acquired assets and liabilities assumed are applied prospectively in accordance with Accounting Standards Codification (“ASC”) Topic 805. The determination of the fair value of loans acquired takes into account credit quality deterioration and probability of loss; therefore, the related ALL is not carried forward at the time of acquisition. Identifiable intangible assets are recognized separately if they arise from contractual or other legal rights or if they are separable (i.e., capable of being sold, transferred, licensed, rented, or exchanged separately from the entity). Deposit liabilities and the related depositor relationship intangible assets, known as the core deposit intangible assets, may be exchanged in observable exchange transactions. As a result, the core deposit intangible asset is considered identifiable, because the separability criterion has been met. 87 Table of Contents Note 3 Recent Accounting Pronouncements Revenue from Contracts with Customers—In May 2014, the FASB issued ASU 2014-09, Revenue from Contracts with Customers. This update supersedes revenue recognition requirements in ASC Topic 605, Revenue Recognition, including most industry-specific revenue recognition guidance in the FASB Accounting Standards Codification. The new guidance stipulates that an entity should recognize revenue to depict the transfer of promised goods or services to customers in an amount that reflects the consideration to which the entity expects to be entitled in exchange for those goods or services. The guidance provides specific steps that entities should apply in order to achieve this principle. The new guidance does not apply to revenue associated with financial assets and liabilities, including loans, leases, securities, and derivatives that are accounted for under other GAAP. Accordingly, the majority of the Company’s revenues are not affected. The Company adopted ASU 2014-09 on January 1, 2018 utilizing the modified retrospective approach. Additionally, the Company has determined certain service charges, bank card fees and real estate sales are within the scope of the ASU, but has not identified changes to the timing or amount of revenue recognition. Accounting policies and procedures did not change materially as the principles of revenue recognition from the ASU are largely consistent with existing guidance and current practices applied by the Company. Refer to note 15 of our consolidated financial statements for required disclosures under the new standard. Leases—In February 2016, the FASB issued ASU 2016-02, Leases. The guidance in ASU 2016-02 supersedes the lease recognition requirements in ASC Topic 840, Leases. The new standard established a right-of-use (“ROU”) model that requires a lessee to record a ROU asset and lease liability on the balance sheet for all leases with terms longer than 12 months. Leases are classified as either finance or operating, with classification affecting the pattern of expense recognition in the income statements. ASU 2016-02 became effective for the Company on January 1, 2019 and initially required transition using a modified retrospective approach for leases existing at, or entered into after, the beginning of the earliest comparative period presented in the financial statements. In July 2018, the FASB issued ASU 2018-11 which, among other things, provided an additional transition method that allows entities to not apply the guidance in ASU 2016-02 in the comparative periods presented in the financial statements and instead recognize a cumulative- effect adjustment to the opening balance of retained earnings in the period of adoption. We elected to apply certain practical expedients provided under ASU 2016-02 whereby we will not reassess (i) whether any expired or existing contracts are or contain leases, (ii) the lease classification for any expired or existing leases and (iii) initial direct costs for any existing leases. We also did not apply the recognition requirements of ASU 2016-02 to any short-term leases (as defined by related accounting guidance). The updates did not significantly change lease accounting requirements applicable to lessors and did not significantly impact our financial statements in relation to contracts whereby we act as a lessor. We applied the modified-retrospective transition approach prescribed by ASU 2018-11. Upon adoption of ASU 2016-02 and ASU 2018-11 on January 1, 2019, we recognized right-of-use assets and related lease liabilities totaling $30.5 million with a cumulative-effect adjustment to beginning retained earnings of $0.3 million, after tax. Financial Instruments - Credit Losses—In June 2016, the FASB issued ASU 2016-13, Measurement of Credit Losses on Financial Instruments. This update replaces the current incurred loss methodology for recognizing credit losses with a CECL model, which requires the measurement of all expected credit losses for financial assets held at the reporting date based on historical experience, current conditions, and reasonable and supportable forecasts. This amendment broadens the information that an entity must consider in developing its expected credit loss estimates. Additionally, the update amends the accounting for credit losses for available-for-sale debt securities and purchased financial assets with a more-than-insignificant amount of credit deterioration since origination. This update requires enhanced disclosures to help investors and other financial statement users better understand significant estimates and judgments used in estimating credit losses, as well as the credit quality and underwriting standards of a company’s loan portfolio. We adopted ASU 2016-13 on January 1, 2020 using a modified retrospective approach. Results for reporting periods beginning after January 1, 2020 are presented under ASU 2016-13 while prior period amounts continue to be reported in accordance with previously applicable GAAP. Upon adoption, the Company recognized a $5.8 million increase in the allowance for credit losses with a corresponding reduction to retained earnings, net of tax, of $4.6 million. Since the investment securities portfolio was comprised of mortgage-backed securities issued by government sponsored entities as of January 1, 2020, no credit loss allowance was required upon adoption. 88 Table of Contents Derivatives and Hedging - Targeted Improvements to Accounting for Hedging Activities—In August 2017, the FASB issued ASU 2017-12, Derivatives and Hedging: Targeted Improvements to Accounting for Hedging Activities. The purpose of this updated guidance is to better align a company’s financial reporting for hedging activities with the economic objectives of those activities. ASU 2017-12 is effective for public business entities for annual and interim periods in fiscal years beginning after December 15, 2018. The Company early adopted ASU 2017-12 during the first quarter of 2018 and recorded a cumulative effect adjustment of $26 thousand within equity in the consolidated statements of financial condition. Reclassification of Certain Tax Effects—In February 2018, the FASB issued ASU 2018-02, Reclassification of Certain Tax Effects from Accumulated Other Comprehensive Income. This update allows a reclassification from AOCI to retained earnings for stranded tax effects resulting from the Tax Cuts and Jobs Act. The amendments eliminate the stranded tax effects that were created as a result of the reduction of historical U.S. federal corporate income tax rate to the newly enacted U.S. federal corporate income tax rate. The update is effective for fiscal years, and interim periods within those fiscal years, beginning after December 15, 2018, with early adoption permitted. The Company early adopted ASU 2018-02 in the first quarter of 2018, resulting in a $1.5 million reclassification from accumulated other comprehensive loss to retained earnings on the consolidated statements of financial condition and the consolidated statements of changes in shareholders’ equity. Other Pronouncements— The Company adopted ASU 2016-01, Financial Instruments - Recognition and Measurement of Financial Assets and Financial Liabilities (Topic 825); ASU 2016-15, Statement of Cash Flows: Classification of Certain Cash Receipts and Cash Payments; ASU 2017-04, Intangibles - Goodwill and Other (Topic 350): Simplifying the Test for Goodwill Impairment; ASU 2017-05, Other Income – Gains and Losses from the Derecognition of Nonfinancial Assets (Subtopic 610-20); ASU 2018-07, Compensation – Stock Compensation (Topic 718): Improvements to Nonemployee Share-Based Payment Accounting; and ASU 2018- 13, Fair Value Measurement (Topic 820): Disclosure Framework-Changes to the Disclosure Requirements for Fair Value Measurement with no material impact on its financial statements. The Company early adopted ASU 2018-15, Intangibles – Goodwill and Other – Internal-Use Software: Customer’s Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement That is a Service Contract (Subtopic 350-40) on a prospective basis with no material impact on its financial statements. Note 4 Investment Securities The Company’s investment securities portfolio is comprised of available-for-sale and held-to-maturity investment securities. These investment securities totaled $1.0 billion at December 31, 2020 and included $0.6 billion of available-for-sale securities and $0.4 billion of held-to-maturity securities. At December 31, 2019, investment securities totaled $0.8 billion and included $0.6 billion of available-for-sale securities and $0.2 billion of held-to-maturity securities. Available-for-sale Available-for-sale securities are summarized as follows as of the dates indicated: Mortgage-backed securities: Residential mortgage pass-through securities issued or guaranteed by U.S. Government agencies or sponsored enterprises Other residential MBS issued or guaranteed by U.S. Government agencies or sponsored enterprises Municipal securities Corporate debt Other securities Total investment securities available-for-sale Amortized cost Gross unrealized gains Gross unrealized losses Fair value December 31, 2020 $ 193,424 $ 2,952 $ (42) $ 196,334 454,345 362 2,000 469 650,600 $ 8,778 13 — — 11,743 $ (344) — (2) — (388) $ 462,779 375 1,998 469 661,955 $ 89 Table of Contents Mortgage-backed securities: Residential mortgage pass-through securities issued or guaranteed by U.S. Government agencies or sponsored enterprises Other residential MBS issued or guaranteed by U.S. Government agencies or sponsored enterprises Municipal securities Other securities Total investment securities available-for-sale December 31, 2019 Amortized cost Gross unrealized gains Gross unrealized losses Fair value $ 93,770 $ 1,497 $ (11) $ 95,256 543,275 495 469 638,009 $ $ 3,818 — — $ 5,315 (5,056) (8) — (5,075) $ 542,037 487 469 638,249 During 2020 and 2019, purchases of available-for-sale securities totaled $286.1 million and $45.7 million, respectively. Maturities and paydowns of available-for-sale securities during 2020 and 2019 totaled $271.5 million and $195.5 million, respectively. There were no sales of available-for-sale securities during 2020. Proceeds from sales of available-for-sale securities during 2019 totaled $20.4 million. At December 31, 2020 and 2019, the Company’s available-for-sale investment portfolio was primarily comprised of mortgage-backed securities, and all mortgage-backed securities were backed by GSE collateral such as FHLMC and FNMA and the government owned agency GNMA. The tables below summarize the available-for-sale securities with unrealized losses as of the dates shown, along with the length of the impairment period: Mortgage-backed securities: Residential mortgage pass-through securities issued or guaranteed by U.S. Government agencies or sponsored enterprises Other residential MBS issued or guaranteed by U.S. Government agencies or sponsored enterprises Corporate debt Total Less than 12 months December 31, 2020 12 months or more Total Fair value Unrealized Fair value losses Unrealized losses Fair value Unrealized losses $ 26,878 $ (42) $ 1 $ — $ 26,879 $ (42) 95,888 1,998 $ 124,764 $ (328) (2) 2,138 — (372) $ 2,139 $ 98,026 (16) 1,998 — (16) $ 126,903 $ (344) (2) (388) Less than 12 months Fair value Unrealized losses December 31, 2019 12 months or more Fair value Unrealized losses Total Fair value Unrealized losses Mortgage-backed securities: Residential mortgage pass-through securities issued or guaranteed by U.S. Government agencies or sponsored enterprises Other residential MBS issued or guaranteed by U.S. Government agencies or sponsored enterprises Municipal securities Total $ 10,413 $ (7) $ 1,421 $ (4) $ 11,834 $ (11) 41,983 — $ 52,396 $ (281) — 254,380 372 (288) $ 256,173 (4,775) (8) 296,363 372 $ (4,787) $ 308,569 (5,056) (8) $ (5,075) Management evaluated all of the available-for-sale securities in an unrealized loss position at December 31, 2020 and December 31, 2019. The portfolio included 22 securities, which were in an unrealized loss position at December 31, 2020, 90 Table of Contents compared to 67 securities at December 31, 2019. The unrealized losses in the Company’s investment portfolio at December 31, 2020 were caused by changes in interest rates. The Company has no intention to sell these securities and believes it will not be required to sell the securities before the recovery of their amortized cost. Management believes that default of the available-for-sale securities is highly unlikely. FHLMC, FNMA and GNMA guaranteed mortgage-backed securities have a long history of zero credit losses, an explicit guarantee by the U.S. government (although limited for FNMA and FHLMC securities) and yields that generally trade based on market views of prepayment and liquidity risk rather than credit risk. Certain securities are pledged as collateral for public deposits, securities sold under agreements to repurchase and to secure borrowing capacity at the FRB, if needed. The fair value of available-for-sale investment securities pledged as collateral totaled $385.8 million and $352.3 million at December 31, 2020 and 2019, respectively. The Bank may also pledge available-for-sale investment securities as collateral for FHLB advances. No securities were pledged for this purpose at December 31, 2020, and securities totaling $13.6 million were pledged as collateral at December 31, 2019. Mortgage-backed securities may have actual maturities that differ from contractual maturities depending on the repayment characteristics and experience of the underlying financial instruments. As of December 31, 2020, municipal securities of $0.1 million was due in one year or less and municipal securities of $0.3 million was due between one to five years. Corporate debt securities of $2.0 million were due after five years through ten years. Other securities of $0.5 million as of December 31, 2020 have no stated contractual maturity date. As of December 31, 2020 and December 31, 2019, AIR from available-for-sale investment securities totaled $1.1 million and $1.3 million, respectively, and was included within other assets on the statements of financial condition. Held-to-maturity Held-to-maturity investment securities are summarized as follows as of the dates indicated: Mortgage-backed securities: Residential mortgage pass-through securities issued or guaranteed by U.S. Government agencies or sponsored enterprises $ 306,187 $ 4,940 $ (197) $ 310,930 Other residential MBS issued or guaranteed by U.S. Government agencies or December 31, 2020 Gross Gross unrealized unrealized gains losses Fair value Amortized cost sponsored enterprises Total investment securities held-to-maturity 70,428 $ 376,615 396 $ 5,336 $ (63) 70,761 (260) $ 381,691 December 31, 2019 Gross Gross unrealized unrealized gains losses Fair value Amortized cost Mortgage-backed securities: Residential mortgage pass-through securities issued or guaranteed by U.S. Government agencies or sponsored enterprises $ 127,560 $ 1,239 $ (29) $ 128,770 Other residential MBS issued or guaranteed by U.S. Government agencies or sponsored enterprises Total investment securities held-to-maturity 55,324 $ 182,884 82 $ 1,321 $ 54,971 (435) (464) $ 183,741 During 2020 and 2019, purchases of held-to-maturity securities totaled $284.2 million and $10.2 million, respectively. Maturities and paydowns of held-to-maturity securities totaled $88.1 million and $60.9 million during 2020 and 2019, respectively. The held-to-maturity portfolio included nine securities which were in an unrealized loss position at December 31, 2020, compared to 13 securities at December 31, 2019. The tables below summarize the held-to-maturity securities with unrealized losses as of the dates shown, along with the length of the impairment period: 91 Table of Contents Mortgage-backed securities: Residential mortgage pass-through securities issued or guaranteed by U.S. Government agencies or sponsored enterprises Other residential MBS issued or guaranteed by U.S. Government agencies or sponsored enterprises Total Mortgage-backed securities: Residential mortgage pass-through securities issued or guaranteed by U.S. Government agencies or sponsored enterprises Other residential MBS issued or guaranteed by U.S. Government agencies or sponsored enterprises Total Less than 12 months Fair value Unrealized losses December 31, 2020 12 months or more Fair value Unrealized losses Total Fair value Unrealized losses $ 53,453 $ (197) $ — $ — $ 53,453 $ (197) 19,554 $ 73,007 $ (63) (260) $ — — $ — 19,554 — $ 73,007 $ (63) (260) Less than 12 months Fair value Unrealized losses December 31, 2019 12 months or more Fair value Unrealized losses Total Fair value Unrealized losses $ 10,478 $ (26) $ 338 $ (3) $ 10,816 $ (29) 3,925 $ 14,403 $ (9) (35) $ 28,554 28,892 $ 32,479 (426) (429) $ 43,295 $ (435) (464) The Company does not measure expected credit losses on a financial asset, or group of financial assets, in which historical credit loss information adjusted for current conditions and reasonable and supportable forecasts results in an expectation that nonpayment of the amortized cost basis is zero. Management evaluated held-to-maturity securities noting they are backed by loans guaranteed by either U.S. government agencies or U.S. government sponsored entities, and management believes that default is highly unlikely given this governmental backing and long history without credit losses. Additionally, management notes that yields on which the portfolio generally trades are based upon market views of prepayment and liquidity risk and not credit risk. The Company has no intention to sell any held-to-maturity securities and believes it will not be required to sell any held-to-maturity securities before the recovery of their amortized cost. Certain securities are pledged as collateral for public deposits, securities sold under agreements to repurchase and to secure borrowing capacity at the FRB, if needed. The carrying value of held-to-maturity investment securities pledged as collateral totaled $140.6 million and $144.2 million at December 31, 2020 and December 31, 2019, respectively. The Bank had no held-to-maturity investment securities pledged as collateral for FHLB advances at December 31, 2020 and $4.0 million of held-to-maturity investment securities pledged at the FHLB at December 31, 2019. Actual maturities of mortgage-backed securities may differ from scheduled maturities depending on the repayment characteristics and experience of the underlying financial instruments. As of December 31, 2020 and December 31, 2019, AIR from held-to-maturity investment securities totaled $0.7 million and $0.5 million, respectively, and was included within other assets on the statements of financial condition. Note 5 Non-marketable Securities Non-marketable securities include FRB stock and FHLB stock. At December 31, 2020, the Company held $13.9 million of FRB stock and $2.6 million of FHLB stock for regulatory or debt facility purposes. At December 31, 2019, the Company held $13.9 million of FRB stock and $15.8 million of FHLB stock. 92 Table of Contents These are restricted securities which, lacking a market, are carried at cost. There have been no identified events or changes in circumstances that may have an adverse effect on the investments carried at cost. Note 6 Loans The loan portfolio is comprised of loans originated by the Company and loans that were acquired in connection with the Company’s acquisitions. During the first quarter of 2020, the Company updated its loan classifications to include energy loans within the commercial and industrial loan class and present municipal and non-profit loans as their own class within the commercial segment. In addition, as the concept of impaired loans does not exist under CECL, disclosures that related solely to impaired loans have been removed. The tables below show the loan portfolio composition including carrying value by segment as of the dates shown. The carrying value of loans is net of discounts, fees, costs and fair value marks of $16.2 million and $21.9 million at December 31, 2020 and 2019, respectively. Included in commercial loans are loans originated as part of the SBA’s Paycheck Protection Program of which $176.1 million, net of fees and costs, are outstanding at December 31, 2020, and are fully guaranteed by the SBA. Commercial Commercial real estate non-owner occupied Residential real estate Consumer Total Commercial Commercial real estate non-owner occupied Residential real estate Consumer Total December 31, 2020 Total loans % of total 3,044,065 631,996 658,659 19,006 4,353,726 70.0% 14.5% 15.1% 0.4% 100.0% December 31, 2019 Total loans % of total 2,992,307 630,906 770,417 21,776 4,415,406 67.8% 14.3% 17.4% 0.5% 100.0% $ $ $ $ Information about delinquent and non-accrual loans is shown in the following tables at December 31, 2020 and 2019: Commercial: Commercial and industrial Municipal and non-profit Owner occupied commercial real estate Food and agribusiness Total commercial Commercial real estate non-owner occupied: Construction Acquisition/development Multifamily Non-owner occupied Total commercial real estate Residential real estate: Senior lien Junior lien Total residential real estate Consumer Total loans 30-89 days past due and accruing Greater than 90 days past due and accruing December 31, 2020 Non-accrual loans Total past due and non-accrual — $ — — — — — — — — — 160 — 160 2 162 $ 6,312 — 5,450 422 12,184 — 6 1,523 135 1,664 5,820 709 6,529 10 20,387 $ $ 6,482 — 5,450 568 12,500 — 6 1,523 135 1,664 6,507 804 7,311 42 21,517 $ $ 170 — — 146 316 — — — — — 527 95 622 30 968 $ $ 93 Current Total loans $ 1,440,256 870,791 510,789 209,729 3,031,565 $ 1,446,738 870,791 516,239 210,297 3,044,065 91,125 24,665 67,233 447,309 630,332 91,125 24,671 68,756 447,444 631,996 577,764 73,584 651,348 18,964 $ 4,332,209 584,271 74,388 658,659 19,006 $ 4,353,726 Table of Contents Commercial: Commercial and industrial Municipal and non-profit Owner occupied commercial real estate Food and agribusiness Total commercial Commercial real estate non-owner occupied: Construction Acquisition/development Multifamily Non-owner occupied Total commercial real estate Residential real estate: Senior lien Junior lien Total residential real estate Consumer Total loans Commercial: Commercial and industrial Municipal and non-profit Owner occupied commercial real estate Food and agribusiness Total commercial Commercial real estate non-owner occupied: Construction Acquisition/development Multifamily Non-owner occupied Total commercial real estate Residential real estate: Senior lien Junior lien Total residential real estate Consumer Total loans Non-accrual loans with a related allowance for credit loss December 31, 2020 Non-accrual loans with no related allowance for credit loss Non-accrual loans $ $ 6,080 — 2,698 88 8,866 — 6 — 135 141 4,158 709 4,867 10 13,884 $ $ 232 — 2,752 334 3,318 — — 1,523 — 1,523 1,662 — 1,662 — 6,503 $ $ 6,312 — 5,450 422 12,184 — 6 1,523 135 1,664 5,820 709 6,529 10 20,387 30-89 days past due and accruing Greater than 90 days past due and accruing December 31, 2019 Non-accrual loans Total past due and non-accrual $ $ 2,251 226 595 190 3,262 — 187 — 438 625 2,101 245 2,346 116 6,349 $ $ 879 — 630 — 1,509 — — — 65 65 9 79 88 — 1,662 $ $ 10,330 — 2,264 317 12,911 — 416 — 43 459 7,597 731 8,328 50 21,748 $ $ 13,460 226 3,489 507 17,682 — 603 — 546 1,149 9,707 1,055 10,762 166 29,759 Current Total loans $ 1,398,071 837,300 486,633 252,621 2,974,625 $ 1,411,531 837,526 490,122 253,128 2,992,307 77,733 26,276 55,808 469,940 629,757 77,733 26,879 55,808 470,486 630,906 668,955 90,700 759,655 21,610 $ 4,385,647 678,662 91,755 770,417 21,776 $ 4,415,406 Loans are considered past due or delinquent when the contractual principal or interest due in accordance with the terms of the loan agreement remains unpaid after the due date of the scheduled payment. Non-accrual loans include non-accrual loans and TDRs on non-accrual status. There was no interest income recognized from non-accrual loans during the years ended December 31, 2020 and 2019. The Company’s internal risk rating system uses a series of grades, which reflect our assessment of the credit quality of loans based on an analysis of the borrower's financial condition, liquidity and ability to meet contractual debt service requirements and are categorized as “Pass”, “Special mention”, “Substandard” and “Doubtful”. For a description of the general characteristics of the risk grades, refer to note 2 Summary of Significant Accounting Policies. 94 Table of Contents The amortized cost basis for all loans as determined by the Company’s internal risk rating system and year of origination was as follows at December 31, 2020: Commercial: Commercial and industrial: Pass Special mention Substandard Doubtful Total commercial and industrial Municipal and non-profit: Pass Special mention Substandard Doubtful Total municipal and non-profit Owner occupied commercial real estate: Pass Special mention Substandard Doubtful Total owner occupied commercial real estate Food and agribusiness: Pass Special mention Substandard Doubtful Total food and agribusiness Total commercial Commercial real estate non-owner occupied: Construction: Pass Special mention Substandard Doubtful Total construction Acquisition/development: Pass Special mention Substandard Doubtful Total acquisition/development Multifamily: Pass Special mention Substandard Doubtful Total multifamily Non-owner occupied Pass Special mention Substandard Doubtful Total non-owner occupied Total commercial real estate non- 2020 2019 Origination year 2017 2018 2016 Prior Revolving Revolving loans loans amortized converted cost basis to term December 31, 2020 17,662 $ 499,283 $ 991 $ 2,329 1,341 29 502,982 1,478 — — 2,469 $ 372,041 $ 212,388 $ 189,753 $ 1,445 1,238 — 215,071 7,381 925 34 198,093 — 23 — 372,064 93,822 $ 4,845 11,885 456 111,008 15,145 $ 5,810 56 — 21,011 131,961 — — — 131,961 100,791 1,581 — — 91,911 — — — 91,911 107,558 2,236 1,988 511 125,247 — — — 125,247 90,398 2,714 6,211 — 156,275 — — — 156,275 53,131 544 251 — 124,269 — — — 124,269 32,648 3,254 93 — 729 4,840 809 24,040 238,453 — — — 238,453 87,758 19,341 3,802 28 102,372 112,293 99,323 53,926 35,995 110,929 28,139 — — — 28,139 634,536 9,198 — — — 9,198 428,473 20,242 — — — 20,242 442,905 7,198 — 302 — 7,500 328,709 9,556 — — — 9,556 190,831 28,330 222 977 — 29,529 402,951 106,007 — — — 106,007 613,065 15,841 392 — — 16,233 3,762 — — — 3,762 29,738 — — — 29,738 51,445 70 — — 51,515 49,658 — — — 49,658 1,997 — — — 1,997 13,670 — — — 13,670 92,225 5,458 — — 97,683 17,349 — — — 17,349 1,947 — — — 1,947 137 — — — 137 25,362 5,841 779 — 31,982 4,072 — — — 4,072 8,373 34 — — 8,407 212 — — — 212 86,975 22,737 — — 109,712 — — — — — 4,559 — — — 4,559 18,050 — — — 18,050 26,613 — 3,937 — 30,550 — — — — — 3,694 253 41 — 3,988 4,990 436 1,523 — 6,949 118,144 3,662 370 — 122,176 Total 1,401,085 24,017 20,308 1,328 1,446,738 870,791 — — — 870,791 473,685 29,670 12,345 539 516,239 208,796 222 1,279 — 210,297 3,044,065 90,733 392 — — 91,125 24,343 287 41 — 24,671 66,797 436 1,523 — 68,756 404,490 37,868 5,086 — 447,444 — — — — — — — — — — 126 — — — 126 2,595 1,807 — — — 1,807 — — — — — — — — — — 643 — — — 643 2,675 — — — 2,675 1,401 — — — 1,401 2,006 — — — 2,006 11 — — — 11 — — — — — 3,083 100 — — 3,183 5,200 owner occupied 101,248 163,008 51,415 122,403 53,159 133,113 95 2,450 631,996 Table of Contents Residential real estate: Senior lien Pass Special mention Substandard Doubtful Total senior lien Junior lien Pass Special mention Substandard Doubtful Total junior lien Total residential real estate Consumer Pass Special mention Substandard Doubtful Total consumer Total loans 2020 2019 Origination year 2017 2018 2016 Prior Revolving Revolving loans loans amortized converted cost basis to term December 31, 2020 129,551 — 95 — 129,646 3,479 — — — 3,479 133,125 9,777 — — — 9,777 76,504 — 818 — 77,322 4,217 — 112 — 4,329 81,651 3,348 — — — 3,348 36,493 — 20 — 36,513 2,553 — 101 — 2,654 39,167 1,674 — 37 — 1,711 47,887 — 1,232 — 49,119 1,775 — 177 — 1,952 51,071 489 — — — 489 88,358 — 550 — 88,908 1,226 — 55 — 1,281 90,189 329 — 2 — 331 173,091 463 4,107 — 177,661 3,760 21 287 — 4,068 181,729 623 — 8 — 631 24,884 — — — 24,884 55,860 341 — — 56,201 81,085 2,700 — — — 2,700 $ 878,686 $ 676,480 $ 535,198 $ 502,672 $ 334,510 $ 718,424 $ 702,050 $ Total 576,986 463 6,822 — 584,271 73,235 362 791 — 74,388 658,659 218 — — — 218 365 — 59 — 424 642 19 — — — 19 5,706 $ 18,959 — 47 — 19,006 4,353,726 Credit exposure for all loans as determined by the Company’s internal risk rating system was as follows at December 31, 2019: Commercial: Commercial and industrial Municipal and non-profit Owner occupied commercial real estate Food and agribusiness Total commercial Commercial real estate non-owner occupied: Construction Acquisition/development Multifamily Non-owner occupied Total commercial real estate Residential real estate: Senior lien Junior lien Total residential real estate Consumer Total loans Loans evaluated individually Pass 1,366,457 837,526 439,315 249,930 2,893,228 77,733 26,229 55,325 454,045 613,332 668,452 90,540 758,992 21,725 4,287,277 $ $ $ $ December 31, 2019 Special mention Substandard Doubtful Total 28,226 — 39,986 1,408 69,620 — — — 15,307 15,307 441 365 806 1 85,734 $ $ 15,132 — 10,821 1,758 27,711 — 650 483 1,134 2,267 9,769 850 10,619 50 40,647 $ $ 1,716 — — 32 1,748 — — — — — — — — — 1,748 $ $ 1,411,531 837,526 490,122 253,128 2,992,307 77,733 26,879 55,808 470,486 630,906 678,662 91,755 770,417 21,776 4,415,406 We evaluate loans individually when they no longer share risk characteristics with pooled loans. These loans include loans on non- accrual status, loans in bankruptcy, and TDRs described below. If a specific allowance is warranted based on the borrower’s overall financial condition, the specific allowance is calculated based on discounted expected cash flows using the loan’s initial contractual effective interest rate or the fair value of the collateral less selling costs for collateral-dependent loans. 96 Table of Contents A loan is considered collateral-dependent when the borrower is experiencing financial difficulty and repayment is expected to be provided substantially through the operation or sale of the collateral. Management individually evaluates collateral-dependent loans with an amortized cost basis of $250 thousand or more and includes collateral-dependent loans less than $250 thousand within the general allowance population. The amortized cost basis of collateral-dependent loans over $250 thousand was as follows at December 31, 2020: Commercial Commercial and industrial Owner-occupied commercial real estate Food and agribusiness Total Commercial Commercial real estate non owner-occupied Acquisition/development Multifamily Total commercial real estate Residential real estate Senior lien Total residential real estate Total loans Impaired Loans Real property Business assets Total amortized cost basis December 31, 2020 $ $ 7,579 3,701 334 11,614 1,573 1,523 3,096 2,021 2,021 16,731 $ $ 3,005 284 — 3,289 — — — — — 3,289 $ $ 10,584 3,985 334 14,903 1,573 1,523 3,096 2,021 2,021 20,020 During 2019 and 2018, prior to the adoption of ASU 2016-13, loans were considered to be impaired when it was probable that the Company would not be able to collect all amounts due in accordance with the contractual terms of the loan agreement. Impaired loans were comprised of originated and acquired loans on non-accrual status, loans in bankruptcy, and TDRs described below. If a specific allowance was warranted based on the borrower’s overall financial condition, the specific allowance was calculated based on discounted cash flows using the loan’s initial contractual effective interest rate or the fair value of the collateral less selling costs for collateral dependent loans. At December 31, 2019 and 2018, the Company’s recorded investment in impaired loans was $32.8 million and $31.1 million, respectively, of which $6.9 million and $4.1 million, respectively, were accruing TDRs. Impaired loans had a collective related allowance allocated to them of $1.8 million and $1.2 million at December 31, 2019 and 2018, respectively. 97 Table of Contents Additional information regarding impaired loans at December 31, 2019 and 2018 is set forth in the table below: December 31, 2019 December 31, 2018 Unpaid principal balance Recorded investment Allowance for losses allocated Unpaid principal balance Recorded investment Allowance for losses allocated With no related allowance recorded: Commercial: Commercial and industrial Municipal and non-profit Owner occupied commercial real estate Food and agribusiness Total commercial Commercial real estate non-owner occupied: $ 16,001 $ — 10,548 $ — 3,265 1,468 20,734 2,385 1,220 14,153 Construction Acquisition/development Multifamily Non-owner occupied Total commercial real estate Residential real estate: Senior lien Junior lien Total residential real estate Consumer Total impaired loans with no related allowance recorded With a related allowance recorded: Commercial: Commercial and industrial Municipal and non-profit Owner occupied commercial real estate Food and agribusiness Total commercial Commercial real estate non-owner occupied: $ $ Construction Acquisition/development Multifamily Non-owner occupied Total commercial real estate Residential real estate: Senior lien Junior lien Total residential real estate Consumer Total impaired loans with a related allowance recorded Total impaired loans — $ — — — — — — — — — — — — — 9,740 $ — 3,771 $ — 7,130 1,468 18,338 1,435 378 — 641 2,454 4,229 409 4,638 46 6,609 1,260 11,640 1,208 121 — 547 1,876 3,814 341 4,155 42 — 458 — 90 548 4,355 311 4,666 57 — 415 — 26 441 3,967 269 4,236 50 26,005 $ 18,880 $ — $ 25,476 $ 17,713 $ 13,768 $ — 6,435 $ — 711 757 15,236 505 751 7,691 1,725 $ — 3 35 1,763 — — — — — — 232 232 5,808 1,074 6,882 171 171 5,034 987 6,021 — — — — — 1 1 25 6 31 — 7,252 $ — 4,627 $ — 1,362 883 9,497 — — — 313 313 6,032 1,408 7,440 1,169 845 6,641 — — — 254 254 5,178 1,293 6,471 — — — — — — — — — — — — — — — — — 996 — 90 46 1,132 — — — 2 2 27 8 35 — $ $ 22,350 48,355 $ $ 13,883 32,763 $ $ 1,795 1,795 $ $ 17,250 42,726 $ $ 13,366 31,079 $ $ 1,169 1,169 98 Table of Contents The table below shows additional information regarding the average recorded investment and interest income recognized on impaired loans for the years presented: With no related allowance recorded: Commercial: Commercial and industrial Municipal and non-profit Owner occupied commercial real estate Food and agribusiness Total commercial Commercial real estate non-owner occupied: Construction Acquisition/development Multifamily Non-owner occupied Total commercial real estate Residential real estate: Senior lien Junior lien Total residential real estate Consumer Total impaired loans with no related allowance recorded With a related allowance recorded: Commercial: Commercial and industrial Municipal and non-profit Owner occupied commercial real estate Food and agribusiness Total commercial Commercial real estate non-owner occupied: Construction Acquisition/development Multifamily Non-owner occupied Total commercial real estate Residential real estate: Senior lien Junior lien Total residential real estate Consumer Total impaired loans with a related allowance recorded Total impaired loans For the years ended December 31, 2019 December 31, 2018 Average recorded investment Interest income recognized Average recorded investment Interest income recognized $ $ $ $ $ 13,062 — 2,849 1,316 17,227 — 575 — 28 603 4,081 287 4,368 11 22,209 6,653 554 796 — 8,003 — — — 207 207 5,241 1,034 6,275 49 14,534 36,743 $ $ $ $ $ 248 — 27 — 275 — — — — — 1 2 3 — 278 $ $ — $ 17 12 — 29 — — — 14 14 66 34 100 — 143 421 $ $ 4,132 — 6,799 1,259 12,190 1,208 606 — 573 2,387 3,904 355 4,259 12 18,848 4,677 1,220 862 — 6,759 — — — 288 288 5,412 1,331 6,743 36 13,826 32,674 $ $ $ $ $ 168 — 38 98 304 — — — — — 0 2 2 — 306 — 19 5 — 24 — — — 16 16 57 43 100 — 140 446 Interest income recognized on impaired loans noted in the tables above, primarily represents interest earned on accruing TDRs. Interest income recognized on impaired loans during the years ended December 31, 2019 and 2018 was $0.4 million and $0.4 million, respectively. Loan modifications and troubled debt restructurings The Company’s policy is to review each prospective credit to determine the appropriateness and the adequacy of security or collateral prior to making a loan. In the event of borrower default, the Company seeks recovery in compliance with lending laws, the respective loan agreements, and credit monitoring and remediation procedures that may include restructuring a loan to provide a concession by the Company to the borrower from their original terms due to borrower financial difficulties in 99 Table of Contents order to facilitate repayment. Additionally, if a borrower’s repayment obligation has been discharged by a court, and that debt has not been reaffirmed by the borrower, regardless of past due status, the loan is considered to be a TDR. The CARES Act afforded financial institutions the option to modify loans within certain parameters in response to the COVID-19 pandemic without requiring the modifications to be classified as TDRs under ASC Topic 310 if the borrower has been adversely impacted by COVID-19 and was current on their loan payments. During 2020, the Company modified 510 loans totaling $519.0 million due to the effects of the COVID-19 pandemic that were not classified as TDRs. Of those loans, $345.4 million have resumed making principal or interest payments or paid in full as of December 31, 2020. Modified loans that remained on a payment deferral plan at December 31, 2020 totaled $173.6 million, or 4.0% of the total loan portfolio, of which 26.2% were a subsequent modification. Of those loans, principal payment deferrals totaled $167.1 million and full payment deferrals totaled $6.5 million. All COVID modified loans were classified as performing as of December 31, 2020. During 2020, the Company restructured 24 loans with an amortized cost basis of $10.8 million to facilitate repayment that are considered TDRs. Included in the total TDR balance as of December 31, 2020 were loans totaling $4.2 million previously accounted for under ASC 310-30. Loan modifications were a reduction of the principal payment, a reduction in interest rate, or an extension of term. The tables below provide additional information related to accruing TDRs at December 31, 2020 and 2019: Commercial Commercial real estate non-owner occupied Residential real estate Consumer Total $ $ Commercial Commercial real estate non-owner occupied Residential real estate Consumer Total $ $ Amortized cost basis 9,387 2,400 2,121 37 13,945 December 31, 2020 Average year-to-date amortized cost basis 9,544 $ 2,351 2,185 37 14,117 $ Unpaid principal balance 9,978 $ 4,105 2,922 37 17,042 $ Unfunded commitments to fund TDRs $ $ 150 — 12 — 162 Recorded investment 5,615 141 1,129 — 6,885 December 31, 2019 Average year-to-date recorded investment 5,788 $ 172 1,178 — 7,138 $ Unpaid principal balance 5,714 $ 192 1,206 — 7,112 $ $ $ Unfunded commitments to fund TDRs — — 12 — 12 The following table summarizes the Company’s carrying value of non-accrual TDRs as of December 31, 2020 and 2019: Commercial Commercial real estate non-owner occupied Residential real estate Consumer Total non-accruing TDRs December 31, 2020 December 31, 2019 $ $ 3,397 $ 1,644 3,156 — 8,197 $ 1,891 410 2,553 — 4,854 Accrual of interest is resumed on loans that were previously on non-accrual only after the loan has performed sufficiently for a period of time. The Company had three TDRs totaling $3.4 million that were modified within the past 12 months and had defaulted on their restructured terms during the year ended December 31, 2020. During 2019, the Company had two TDRs totaling $0.7 million that had been modified within the prior twelve months and defaulted on their restructured terms. For purposes of this disclosure, the Company considers “default” to mean 90 days or more past due on principal or interest. The allowance for credit losses related to TDRs on non-accrual status is determined by individual evaluation, including collateral adequacy, using the same process as loans on non-accrual status which are not classified as TDRs. 100 Table of Contents Note 7 Allowance for Credit Losses The tables below detail the Company’s allowance for credit losses as of the dates shown: Beginning balance Cumulative effect adjustment(1) Charge-offs Recoveries Provision Ending balance Year ended December 31, 2020 Non-owner occupied commercial real estate 4,850 1,666 (412) $ $ — 11,344 17,448 Commercial 30,442 $ (1,299) (2,023) 394 2,862 30,376 Residential real estate Consumer Total $ 3,468 5,314 (67) 32 2,745 11,492 $ 304 155 (726) 145 583 461 39,064 5,836 (3,228) 571 17,534 59,777 (1) Related to the adoption of Accounting Standards Update No. 2016-13, Measurement of Credit Losses on Financial Instruments. Refer to note 2 – Recent Accounting Pronouncements of our consolidated financial statements for further details. Beginning balance Charge-offs Recoveries Provision Ending balance Year ended December 31, 2019 $ Non-owner occupied commercial real estate 4,406 (116) 12 548 4,850 $ $ Commercial 27,137 (7,422) 102 10,625 30,442 Residential real estate Consumer Total $ 3,800 (124) 34 (242) 3,468 $ 349 (937) 180 712 304 35,692 (8,599) 328 11,643 39,064 In evaluating the loan portfolio for an appropriate ACL level, excluding loans evaluated individually, loans were grouped into segments based on broad characteristics such as primary use and underlying collateral. Within the segments, the portfolio was further disaggregated into classes of loans with similar attributes and risk characteristics for purposes of developing the underlying data used within the discounted cash flow model including, but not limited to, prepayment and recovery rates as well as loss rates tied to macro- economic conditions within management’s reasonable and supportable forecast. The ACL also includes subjective adjustments based upon qualitative risk factors including asset quality, loss trends, lending management, portfolio growth and loan review/internal audit results. Net charge-offs on loans during 2020 were $2.7 million. Provision for loan losses of $17.6 million, including $0.1 million for unfunded loan commitment reserves, was recorded during the year ended December 31, 2020 to provide coverage for the impact of deteriorating economic conditions as a result of COVID-19. Provision for loan losses totaled $11.6 million for the year ended December 31, 2019 to support originated loan growth. The Company has elected to exclude AIR from the allowance for credit losses calculation. As of December 31, 2020 and December 31, 2019, AIR from loans totaled $16.7 million and $17.2 million, respectively. Note 8 Leases Right-of-use (“ROU”) lease assets totaled $25.4 million and $29.2 million as of December 31, 2020 and 2019, respectively, and were included in other assets on the consolidated statements of financial condition. The related lease liabilities totaled $26.0 million and $29.5 million as of December 31, 2020 and 2019, respectively, and were included in other liabilities on the consolidated statements of financial condition. 101 Table of Contents The ROU assets represent the Company’s right to use, or control the use of, an underlying asset for the lease term and the lease liabilities represent the Company’s obligation to make lease payments arising from the lease terms. The updates did not significantly change lease accounting requirements applicable to lessors and did not significantly impact our financial statements in relation to contracts whereby we act as a lessor. The Company has operating leases for banking centers, corporate offices and ATM locations, with remaining lease terms ranging from one year to ten years. The Company only included reasonably certain renewal options in the lease terms. The weighted-average remaining lease term for our operating leases was 5.4 years and 5.1 years at December 31, 2020 and 2019, respectively. As of December 31, 2020 and 2019, the weighted-average discount rate was 3.36% and 3.36%, respectively, utilizing the Company’s incremental FHLB borrowing rate for borrowings of a similar term at the date of lease commencement. Rent expense totaled $5.7 million and $5.7 million for the years ended December 31, 2020 and 2019, respectively, and was recorded within occupancy and equipment on the consolidated statements of operations. Lease payments do not include non-lease components such as real estate taxes, insurance and common area maintenance. Below is a summary of undiscounted future minimum lease payments as of December 31, 2020: Years ending December 31, 2021 2022 2023 2024 2025 Thereafter Total lease payments Less: Imputed interest Present value of operating lease liabilities Note 9 Premises and Equipment Premises and equipment consisted of the following at December 31, 2020 and 2019: Land Buildings and improvements Equipment Total premises and equipment, at cost Less: accumulated depreciation and amortization Premises and equipment, net Amount 5,276 4,896 4,529 4,136 3,539 12,294 34,670 (8,678) 25,992 $ $ $ $ December 31, 2020 December 31, 2019 32,911 94,260 56,523 183,694 (71,543) 112,151 33,149 92,463 60,205 185,817 (78,835) 106,982 $ $ The Company recorded $8.1 million, $8.2 million and $8.6 million of depreciation expense during 2020, 2019 and 2018, respectively, as a component of occupancy and equipment expense in the consolidated statements of operations. The Company disposed of $3.6 million, $0.0 million and $1.7 million of premises and equipment, net, during 2020, 2019 and 2018, respectively. During 2020, the Company recognized $1.6 million of impairments included in non-interest expense in its consolidated statements of operations from the consolidation of 12 banking centers classified as held-for-sale totaling $8.0 million. During 2019, the Company recognized $0.9 million of impairments in its consolidated statements of operations from the consolidation of four banking centers classified as held- for-sale totaling $3.4 million. 102 Table of Contents Note 10 Other Real Estate Owned A summary of the activity in OREO during 2020 and 2019 is as follows: Beginning balance Transfers from loan portfolio, at fair value Impairments Sales Ending balance For the years ended December 31, 2020 2019 $ $ 7,300 $ 1,533 (470) (3,633) 4,730 $ 10,596 2,705 (1,082) (4,919) 7,300 During 2020, the Company sold OREO properties with net book balances of $3.6 million, compared to $4.9 million during 2019. Sales of OREO properties resulted in net OREO gains of $38 thousand and $7.2 million which were included within other non-interest expense in the consolidated statements of operations for the years ended December 31, 2020 and 2019, respectively. Note 11 Goodwill and Intangible Assets Goodwill and core deposit intangible In connection with our acquisitions, the Company recorded goodwill of $115.0 million. Goodwill is measured as the excess of the fair value of consideration paid over the fair value of net assets acquired. No goodwill impairment was recorded during the years ended December 31, 2020 or December 31, 2019. The gross carrying amount of the core deposit intangibles and the associated accumulated amortization at December 31, 2020 and December 31, 2019, are presented as follows: Gross carrying amount December 31, 2020 Accumulated amortization Net carrying amount Gross carrying amount December 31, 2019 Accumulated amortization Net carrying amount Core deposit intangible $ 48,834 $ (41,286) $ 7,548 $ 48,834 $ (40,103) $ 8,731 The Company is amortizing the core deposit intangibles from acquisitions on a straight line basis over 7-10 years from the date of the respective acquisition, which represents the expected useful life of the assets. The Company recognized core deposit intangible amortization expense of $1.2 million, $1.2 million and $2.2 million during 2020, 2019 and 2018, respectively. The following table shows the estimated future amortization expense for the core deposit intangibles as of December 31, 2020: Years ending December 31, 2021 2022 2023 2024 2025 103 $ Amount 1,183 1,127 1,048 1,048 1,048 Table of Contents Mortgage servicing rights MSRs represent rights to service loans originated by the Company and sold to government-sponsored enterprises including FHLMC, FNMA, GNMA and FHLB and are included in other assets in the consolidated statements of financial condition. Mortgage loans serviced for others were $1.4 billion at December 31, 2020 and $308.4 million at December 31, 2019. Below are the changes in the MSRs for the years presented: Beginning balance Originations Impairment Amortization Ending balance Fair value of mortgage servicing rights For the years ended December 31, 2020 2019 $ $ 2,630 $ 10,354 (751) (1,853) 10,380 11,542 $ 3,556 27 (129) (824) 2,630 2,630 The fair value of MSRs was determined based upon a discounted cash flow analysis. The cash flow analysis included assumptions for discount rates and prepayment speeds. Discount rates ranged from 9.5% to 10.5%, and the constant prepayment speed ranged from 15.4% to 21.3% for the December 31, 2020 valuation. Discount rates ranged from 9.5% to 10.5%, and the constant prepayment speed ranged from 14.8% to 22.0% for the December 31, 2019 valuation. Included in mortgage banking income in the consolidated statements of operations were service fees of $1.7 million and $1.0 million for the years ended December 31, 2020 and 2019, respectively. MSRs are evaluated and impairment is recognized to the extent fair value is less than the carrying amount. The Company evaluates impairment by stratifying MSRs based on the predominant risk characteristics of the underlying loans, including loan type and loan term. The Company is amortizing the MSRs in proportion to and over the period of the estimated net servicing income of the underlying loans. The following table shows the estimated future amortization expense for the MSRs as of December 31, 2020: Years ending December 31, 2021 2022 2023 2024 2025 Note 12 Deposits $ Amount 1,971 1,626 1,342 1,108 914 Total deposits were $5.7 billion and $4.7 billion at December 31, 2020 and 2019, respectively. Time deposits were $1.0 billion and $1.1 billion at December 31, 2020 and 2019, respectively. The following table summarizes the Company’s time deposits by remaining contractual maturity: Years ending December 31, 2021 2022 2023 2024 2025 Thereafter Total time deposits 104 Amount 659,509 246,835 47,150 21,717 9,940 981 986,132 $ $ Table of Contents The Company incurred interest expense on deposits as follows during the years indicated: For the years ended December 31, 2019 2018 2020 Interest bearing demand deposits Money market accounts Savings accounts Time deposits Total $ $ 1,921 5,342 1,342 15,024 23,629 $ $ 1,514 9,046 2,717 16,526 29,803 $ $ 887 5,622 2,249 12,283 21,041 The Federal Reserve System requires cash balances to be maintained at the FRB based on certain deposit levels. There was no minimum reserve requirement for the Bank at December 31, 2020. Note 13 Borrowings The following table sets forth selected information regarding repurchase agreements during 2020, 2019 and 2018: Maximum amount of outstanding agreements at any month end during the period Average amount outstanding during the period Weighted average interest rate for the period $ As of and for the years ended December 31, 2019 68,600 60,445 1.11% 2020 54,489 30,355 0.45% 2018 142,292 87,691 0.34% $ $ The Company enters into repurchase agreements to facilitate the needs of its clients. As of December 31, 2020, 2019 and 2018, the Company sold securities under agreements to repurchase totaling $22.9 million, $56.9 million and $66.0 million, respectively. The Company pledged mortgage-backed securities with a fair value of approximately $27.7 million, $65.6 million and $73.9 million, as of December 31, 2020, 2019 and 2018, respectively, for these agreements. The Company monitors collateral levels on a continuous basis and may be required to provide additional collateral based on the fair value of the underlying securities. As of December 31, 2020, 2019 and 2018, the Company had $2.1 million, $7.0 million and $5.9 million, respectively, of excess collateral pledged for repurchase agreements. The vast majority of the Company’s repurchase agreements are overnight transactions with clients that mature the day after the transaction. At December 31, 2020, 2019 and 2018, none of the Company’s repurchase agreements were for periods longer than one day. The repurchase agreements are subject to a master netting arrangement; however, the Company has not offset any of the amounts shown in the consolidated financial statements. As a member of the FHLB, the Bank has access to a line of credit and term financing from the FHLB with total available credit of $0.9 billion at December 31, 2020. At December 31, 2020, the Bank had no outstanding borrowings from the FHLB. At December 31, 2019 and 2018, the Bank had $192.7 million and $234.3 million, respectively, in line of credit advances from the FHLB that matured within a day. At December 31, 2019 and 2018, the Bank had $15.0 million and $67.3 million in term advances from the FHLB, respectively, with fixed interest rates between 1.55% - 2.33% and maturity dates of 2020 - 2021. The Bank may have investment securities and loans pledged as collateral for FHLB advances. There were no investment securities pledged at December 31, 2020. At December 31, 2019 and 2018, investment securities pledged were $17.6 million and $16.0 million, respectively. Loans pledged were $1.2 billion, $1.5 billion and $1.6 billion at December 31, 2020, 2019 and 2018, respectively. Interest expense related to FHLB advances and other short-term borrowings totaled $1.3 million, $6.3 million and $2.6 million for the years ended December 31, 2020, 2019 and 2018, respectively. Note 14 Regulatory Capital As a bank holding company, the Company is subject to regulatory capital adequacy requirements implemented by the Federal Reserve. The federal banking agencies have risk-based capital adequacy regulations intended to provide a measure of capital adequacy that reflects the degree of risk associated with a banking organization’s operations. Under these regulations, assets 105 Table of Contents are assigned to one of several risk categories, and nominal dollar amounts of assets and credit equivalent amounts of off-balance-sheet items are multiplied by a risk-adjustment percentage for the category. Under the Basel III requirements, at December 31, 2020 and 2019, the Company and the Bank met all capital requirements including the capital conservation buffer of 2.5%. The Bank had regulatory capital ratios in excess of the levels established for well-capitalized institutions, as detailed in the tables below. Tier 1 leverage ratio: Consolidated NBH Bank Common equity tier 1 risk based capital: Consolidated NBH Bank Tier 1 risk based capital ratio: Consolidated NBH Bank Total risk based capital ratio: Consolidated NBH Bank Tier 1 leverage ratio: Consolidated NBH Bank Common equity tier 1 risk based capital: Consolidated NBH Bank Tier 1 risk based capital ratio: Consolidated NBH Bank Total risk based capital ratio: Consolidated NBH Bank December 31, 2020 Required to be well capitalized under prompt corrective action provisions Required to be considered adequately capitalized Actual Ratio Amount Ratio Amount Ratio Amount 10.7% $ 9.2% 696,311 600,622 N/A 5.0% $ N/A 325,447 4.0% $ 4.0% 260,370 260,358 14.7% $ 12.7% 696,311 600,622 N/A 6.5% $ N/A 307,631 7.0% $ 7.0% 331,632 331,295 14.7% $ 12.7% 696,311 600,622 N/A 8.0% $ N/A 378,623 8.5% $ 8.5% 402,696 402,287 15.8% $ 13.8% 749,899 654,209 N/A 10.0% $ N/A 473,279 10.5% $ 10.5% 497,448 496,943 December 31, 2019 Required to be well capitalized under prompt corrective action provisions Required to be considered adequately capitalized Actual Ratio Amount Ratio Amount Ratio Amount 11.0% $ 9.1% 640,440 528,028 N/A 5.0% $ N/A 289,926 4.0% $ 4.0% 231,950 231,940 13.2% $ 10.9% 640,440 528,028 N/A 6.5% $ N/A 376,903 7.0% $ 7.0% 405,912 405,896 13.2% $ 10.9% 640,440 528,028 N/A 8.0% $ N/A 387,701 8.5% $ 8.5% 412,620 411,932 14.1% $ 11.8% 682,645 570,233 N/A 10.0% $ N/A 484,626 10.5% $ 10.5% 509,707 508,857 Note 15 Revenue from Contracts with Clients Revenue is recognized when obligations under the terms of a contract with clients are satisfied. Below is the detail of the Company’s revenue from contracts with clients. Service charges and other fees Service charge fees are primarily comprised of monthly service fees, check orders, and other deposit account related fees. Other fees include revenue from processing wire transfers, bill pay service, cashier’s checks, and other services. The Company’s performance obligation for account analysis fees and monthly service fees is generally satisfied, and the related revenue recognized, over the period in which the service is provided. Check orders and other deposit account-related fees are largely transactional based, and therefore, the Company’s performance obligation is satisfied, and related revenue recognized, 106 Table of Contents at a point in time. Payment for service charges on deposit accounts is primarily received immediately or in the following month through a direct charge to clients’ accounts. Bank card fees Bank card fees are primarily comprised of debit card income, ATM fees, merchant services income, and other fees. Debit card income is primarily comprised of interchange fees earned whenever the Company’s debit cards are processed through card payment networks such as Visa. ATM fees are primarily generated when a Bank cardholder uses a non-Bank ATM or a non-Bank cardholder uses a Bank ATM. Merchant services income mainly represents fees charged to merchants to process their debit card transactions. The Company’s performance obligation for bank card fees are largely satisfied, and related revenue recognized, when the services are rendered or upon completion. Payment is typically received immediately or in the following month. Gain on OREO sales, net Gain on OREO sales, net is recognized when the Company meets its performance obligation to transfer title to the buyer. The gain or loss is measured as the excess of the proceeds received compared to the OREO carrying value. Sales proceeds are received in cash at the time of transfer. The following table presents non-interest income, segregated by revenue streams in-scope and out-of-scope of Topic 606, and non- interest expense in-scope of Topic 606 for the years ended December 31, 2020, 2019 and 2018. Non-interest income In-scope of Topic 606: Service charges and other fees Bank card fees Non-interest income (in-scope of Topic 606) Non-interest income (out-of-scope of Topic 606) Total non-interest income Non-interest expense In-scope of Topic 606: Gain on OREO sales, net Total revenue in-scope of Topic 606 Contract acquisition costs For the years ended December 31, 2020 2019 2018 $ $ $ $ 16,913 15,446 32,359 107,899 140,258 38 32,397 $ $ $ $ 19,720 14,595 34,315 48,437 82,752 7,193 41,508 $ $ $ 20,408 14,489 34,897 35,878 70,775 488 35,385 In accordance with Topic 606, an entity is required to capitalize, and subsequently amortize into expense, certain incremental costs of obtaining a contract with a client if these costs are expected to be recovered. The incremental costs of obtaining a contract are those costs that an entity incurs to obtain a contract with a client that it would not have incurred if the contract had not been obtained (for example, sales commission). The Company utilizes the practical expedient which allows entities to expense immediately contract acquisition costs when the asset that would have resulted from capitalizing these costs would have been amortized in one year or less. The Company has not capitalized any contract acquisition costs. Note 16 Stock-based Compensation and Benefits The Company provides stock-based compensation in accordance with shareholder-approved plans. In 2014, shareholders approved the 2014 Omnibus Incentive Plan (the "2014 Plan"). The 2014 Plan replaces the NBH Holdings Corp. 2009 Equity Incentive Plan (the "Prior Plan"), pursuant to which the Company granted equity awards prior to the approval of the 2014 Plan. Pursuant to the 2014 Plan, the Compensation Committee of the Board of Directors has the authority to grant, from time to time, awards of stock options, stock appreciation rights, restricted stock, restricted stock units, performance units, other stock-based awards, or any combination thereof to eligible persons. 107 Table of Contents As of December 31, 2020, the aggregate number of Class A common stock available for issuance under the 2014 Plan is 4,314,726 shares. Any shares that are subject to stock options or stock appreciation rights under the 2014 Plan will be counted against the amount available for issuance as one share for every one share granted, and any shares that are subject to awards under the 2014 Plan other than stock options or stock appreciation rights will be counted against the amount available for issuance as 3.25 shares for every one share granted. The 2014 Plan provides for recycling of shares from both the Prior Plan and the 2014 Plan, the terms of which are further described in the Company's Proxy Statement for its 2014 Annual Meeting of Shareholders. Upon an option exercise, it is the Company’s policy to issue shares from treasury stock. To date, the Company has issued stock options, restricted stock and performance stock units under the plans. The Compensation Committee sets the option exercise price at the time of grant, but in no case is the exercise price less than the fair market value of a share of stock at the date of grant. Stock options The Company issues stock options, which are primarily time-vesting with 1/3 vesting on each of the first, second and third anniversary of the date of grant or date of hire. The expense associated with the awarded stock options was measured at fair value using a Black- Scholes option-pricing model. The outstanding option awards vest or have vested on a graded basis over 1-4 years of continuous service and have 10-year contractual terms. Below are the weighted average assumptions used in the Black-Scholes option pricing model to determine fair value of the Company’s stock options granted in 2020, 2019 and 2018: Weighted average fair value Weighted average risk-free interest rate (1) Expected volatility (2) Expected term (years) (3) Dividend yield (4) $ $ 2020 3.37 0.44% 25.08% 6.04 3.44% $ 2019 6.31 2.35% 20.56% 6.05 2.00% 2018 7.43 2.69% 20.75% 6.10 1.13% (1) The risk-free rate for the expected term of the options was based on the U.S. Treasury yield curve at the date of grant and based on the expected term. (2) Expected volatility was calculated using historical volatility of the Company’s stock price for a period commensurate with the expected term of the options. For periods prior to the third quarter of 2018, expected volatility was calculated using a historical volatility of the Company’s stock price coupled with those of a peer group of eight comparable publicly traded companies for a period commensurate with the expected term of the options. (3) The expected term was estimated to be the average of the contractual vesting term and time to expiration. (4) The dividend yield was calculated in accordance with the Company’s dividend policy at the time of grant. The Company issued stock options in accordance with the 2014 Plan during 2020. The following table summarizes stock option activity for 2020: Outstanding at December 31, 2019 Granted Exercised Forfeited Outstanding at December 31, 2020 Options exercisable at December 31, 2020 Options vested and expected to vest Options 657,114 230,261 (94,007) (25,239) 768,129 412,940 736,774 108 Weighted average remaining contractual Aggregate intrinsic value term in years 6.41 $ 5,626 6.91 5.32 6.82 5,224 3,101 5,005 Weighted average exercise price 26.69 $ 23.25 19.95 30.59 $ 26.35 25.64 26.36 Table of Contents Stock option expense is a component of salaries and benefits in the consolidated statements of operations and totaled $1.0 million, $0.7 million and $0.8 million for 2020, 2019 and 2018, respectively. At December 31, 2020, there was $0.7 million of total unrecognized compensation cost related to non-vested stock options granted under the plans. The cost is expected to be recognized over a weighted average period of 1.2 years. The following table summarizes the Company’s outstanding stock options: Number outstanding 228,228 219,652 110,753 207,597 1,899 Options outstanding Weighted average remaining contractual life (years) Weighted average exercise price $ 3.95 9.24 7.18 7.54 7.63 19.25 23.13 32.53 34.15 40.36 Options exercisable $ Number exercisable 228,228 936 71,223 111,289 1,264 Weighted average exercise price 19.25 23.75 32.64 34.12 40.36 $ Range of exercise price 18.00 - 22.99 23.00 - 27.99 28.00 - 32.99 33.00 - 37.99 38.00 and above Restricted stock awards The Company issues primarily time-based restricted stock awards that vest over a range of a 1 – 3 year period. Restricted stock with time-based vesting was valued at the fair value of the shares on the date of grant as they are assumed to be held beyond the vesting period. Performance stock units During the years ended December 2020, 2019 and 2018, the Company granted 68,498, 60,781, and 77,125 performance stock units in accordance with the 2014 Plan, respectively. The Company grants performance stock units which represent initial target awards and do not reflect potential increases or decreases resulting from the final performance results, which are to be determined at the end of the three-year performance period (vesting date). The actual number of shares to be awarded at the end of the performance period will range from 0% - 150% of the initial target awards. Historically, 60% of the award is based on the Company’s cumulative earnings per share (EPS target) during the performance period, and 40% of the award is based on the Company’s cumulative total shareholder return (TSR target), or TSR, during the performance period. On the vesting date, the Company’s TSR will be compared to the respective TSRs of the companies comprising the KBW Regional Index at the grant date to determine the shares awarded. The fair value of the EPS target portion of the award was determined based on the closing stock price of the Company’s common stock on the grant date. The fair value of the TSR target portion of the award was determined using a Monte Carlo Simulation at the grant date. In establishing the PSU components during 2020, the Compensation Committee determined the EPS target portion of the award would not be an effective metric in light of economic uncertainty surrounding COVID-19. Consequently, the Compensation Committee granted an award based upon a relative return on tangible assets (“ROTA”). Annually, the Company’s ROTA is compared to the respective ROTA of companies comprising the KBW Regional Index. At the end of the measurement period, the Company’s ranking will be averaged to determine the shares awarded. The fair value of the ROTA award was determined based on the closing stock price of the Company’s common stock on the grant date. The weighted-average grant date fair value per unit for the ROTA target portion and the TSR target portion granted during 2020 was $28.43 and $24.58, respectively. The weighted-average grant date fair value per unit for awards granted during 2019 of the EPS target portion and the TSR target portion was $34.08 and $27.01, respectively. The initial weighted-average performance price for the TSR target portion granted during 2020 was $35.95. During 2020 and 2019, the Company awarded an additional 17,852 and 22,246 units due to final performance results related to performance stock units granted in 2017 and 2016, respectively. 109 Table of Contents The following table summarizes restricted stock and performance stock unit activity during 2020 and 2019: Unvested at December 31, 2018 Granted Adjustment due to performance Vested Forfeited Unvested at December 31, 2019 Granted Adjustment due to performance Vested Forfeited Unvested at December 31, 2020 Weighted Restricted stock shares 146,494 86,689 — (85,266) (25,719) 122,198 127,400 — (69,444) (13,524) 166,630 average grant- date fair value 28.19 35.05 — 25.21 32.68 34.19 23.94 — 32.60 29.25 27.42 $ $ Performance stock units 192,049 $ 60,781 22,246 (95,308) (20,894) 158,874 68,498 17,852 (53,540) (6,847) 184,837 $ Weighted average grant- date fair value 26.40 30.85 17.36 18.02 31.48 31.19 26.74 33.22 33.22 29.52 29.21 As of December 31, 2020, the total unrecognized compensation cost related to the non-vested restricted stock awards and performance stock units totaled $2.1 million and $2.5 million, respectively, and is expected to be recognized over a weighted average period of approximately 2.0 years and 1.7 years, respectively. Expense related to non-vested restricted stock awards totaled $2.5 million, $2.2 million and $2.1 million during 2020, 2019 and 2018, respectively. Expense related to non-vested performance stock units totaled $1.8 million, $2.0 million and $1.5 million during 2020, 2019 and 2018, respectively. Expense related to non-vested restricted stock awards and units is a component of salaries and benefits in the Company’s consolidated statements of operations. Employee stock purchase plan The 2014 Employee Stock Purchase Plan (“ESPP”) is intended to be a qualified plan within the meaning of Section 423 of the Internal Revenue Code of 1986 and allows eligible employees to purchase shares of common stock through payroll deductions up to a limit of $25,000 per calendar year and 2,000 shares per offering period. The price an employee pays for shares is 90.0% of the fair market value of Company common stock on the last day of the offering period. The offering periods are the six-month periods commencing on March 1 and September 1 of each year and ending on August 31 and February 28 (or February 29 in the case of a leap year) of each year. There are no vesting or other restrictions on the stock purchased by employees under the ESPP. Under the ESPP, the total number of shares of common stock reserved for issuance totaled 400,000 shares, of which 302,876 was available for issuance at December 31, 2020. Under the ESPP, employees purchased 23,212 shares and 16,556 shares during 2020 and 2019, respectively. Note 17 Common Stock The Company had 30,634,291 and 31,176,627 shares of Class A common stock outstanding at December 31, 2020 and 2019, respectively. Additionally, the Company had 166,630 and 122,198 shares outstanding at December 31, 2020 and 2019, respectively, of restricted Class A common stock issued but not yet vested under the 2014 Omnibus Incentive Plan that are not included in shares outstanding until such time that they are vested; however, these shares do have voting and certain dividend rights during the vesting period. On February 26, 2020, the Board of Directors authorized a new share repurchase program for up to $50.0 million from time to time in either the open market or through privately negotiated transactions. During the first quarter of 2020, the Company repurchased 734,117 shares for $19.5 million. Of those repurchases, $12.6 million were part of the previous authorization from August 2016. That authorization has been completed. The remaining authorization under the new program as of December 31, 2020 was $43.1 million. 110 Table of Contents Note 18 Earnings Per Share The Company calculates earnings per share under the two-class method, as certain non-vested share awards contain non-forfeitable rights to dividends. As such, these awards are considered securities that participate in the earnings of the Company. Non-vested shares are discussed further in note 16. The Company had 30,634,291 and 31,176,627 shares of Class A common stock outstanding as of December 31, 2020 and 2019, respectively, exclusive of issued non-vested restricted shares. Certain stock options and non-vested restricted shares are potentially dilutive securities, but are not included in the calculation of diluted earnings per share because to do so would have been anti-dilutive for 2020, 2019 and 2018. The following table illustrates the computation of basic and diluted earnings per share for 2020, 2019 and 2018: Net income Less: income allocated to participating securities Income allocated to common shareholders Weighted average shares outstanding for basic earnings per common share Dilutive effect of equity awards Weighted average shares outstanding for diluted earnings per common share Basic earnings per share Diluted earnings per share For the years ended December 31, 2019 2018 2020 $ 88,591 (130) $ 88,461 30,857,086 218,771 31,075,857 2.87 $ 2.85 $ 80,365 (94) $ 80,271 31,175,825 354,992 31,530,817 2.57 $ 2.55 $ 61,451 (70) $ 61,381 30,748,234 681,840 31,430,074 2.00 $ 1.95 The Company had 768,129, 657,114 and 1,264,876 outstanding stock options to purchase common stock at weighted average exercise prices of $26.35, $26.69 and $22.33 per share at December 31, 2020, 2019 and 2018, respectively, which have time-vesting criteria, and as such, any dilution is derived only for the time frame in which the vesting criteria had been met and where the inclusion of those stock options is dilutive. The Company had 351,467, 281,072 and 338,543 unvested restricted shares and performance stock units issued as of December 31, 2020, 2019 and 2018, respectively, which have performance, market and/or time-vesting criteria, and as such, any dilution is derived only for the time frame in which the vesting criteria had been met and where the inclusion of those restricted shares and units is dilutive. Note 19 Income Taxes Income tax expense attributable to income before taxes was $20.8 million, $15.8 million and $12.2 million for 2020, 2019 and 2018, respectively. Included in income tax was $51 thousand of tax expense during 2020 and $2.2 million and $1.3 million of tax benefit from stock compensation activity during 2019 and 2018, respectively. 111   Table of Contents (a) Income taxes Total income taxes for 2020, 2019 and 2018 were allocated as follows: Current expense: U.S. federal State and local Total current income tax expense Deferred expense: U.S. federal State and local Total deferred income tax expense Income tax expense (b) Tax Rate Reconciliation For the years ended December 31, 2018 2019 2020 $ 16,460 3,255 19,715 $ 8,947 2,280 11,227 560 531 1,091 $ 20,806 4,115 487 4,602 $ 15,829 $ $ 427 1,530 1,957 10,110 163 10,273 12,230 The reconciliation between the income tax expenses and the amounts computed by applying the U.S. federal income tax rate to pretax income is as follows: Income tax at federal statutory rates (21%) State income taxes, net of federal benefits Tax-exempt loan interest income Bank-owned life insurance income Stock-based compensation Other Income tax expense $ $ 112 $ $ For the years ended December 31, 2018 2019 2020 15,473 20,201 22,974 1,337 2,186 2,991 (4,089) (4,354) (4,628) 136 (475) (575) (1,207) (1,925) 43 580 196 1 12,230 15,829 20,806 $ $ Table of Contents (c) Significant Components of Deferred Taxes The tax effects of temporary differences that give rise to significant portions of the deferred tax assets and deferred tax liabilities at December 31, 2020 and 2019 are presented below: Deferred tax assets: Excess tax basis of acquired loans over carrying value Allowance for credit losses Other real estate owned Accrued stock-based compensation Accrued compensation Capitalized start-up costs Accrued expenses Net deferred loan fees Net operating loss Lease liability Other Total deferred tax assets Deferred tax liabilities: Intangible assets Net unrealized gains on investment securities Premises and equipment Right of use assets Prepaid expenses Mortgage servicing rights Other Total deferred tax liabilities Net deferred tax asset December 31, 2020 December 31, 2019 $ $ 966 14,154 634 2,070 3,674 1,540 532 1,015 641 6,154 2,025 33,405 (2,563) (3,033) (1,599) (6,015) (229) (2,458) (44) (15,941) 17,464 $ $ 2,053 9,414 810 1,945 3,425 1,885 1,051 63 707 7,113 1,910 30,376 (327) (647) (1,852) (7,033) (209) (634) (196) (10,898) 19,478 At December 31, 2020, the Company had federal and state net operating loss carryovers (NOLs) of $2.4 million and $3.5 million, respectively, which are available to offset future taxable income. The federal NOLs expire in varying amounts through 2034, and the state NOLs expire in varying amounts between 2026 and 2034. While these NOLs are subject to certain restrictions on the amount that can be utilized per year, the Company does not expect any tax attribute carryovers to expire before they are utilized. In assessing the realizability of deferred tax assets, management considers whether it is more likely than not that some portion or all of the deferred tax assets will be realized. The ultimate realization of deferred tax assets is dependent upon the generation of future taxable income during the periods in which those temporary differences become deductible. Management considers the scheduled reversal of deferred tax liabilities, if any (including the impact of available carryforward periods), projected future taxable income, and tax-planning strategies in making this assessment. For the years ended December 31, 2020 and 2019, management believes a valuation allowance on the deferred tax asset is not necessary based on the current and future projected earnings of the Company. The Company has no ASC 740-10 unrecognized tax benefits recorded as of December 31, 2020 and 2019 and does not expect the total amount of unrecognized tax benefits to significantly increase within the next 12 months. The Company and its subsidiary bank are subject to income tax by federal, state and local government taxing authorities. The Company is not currently subject to any open income tax examinations; however, the Company’s tax returns for the years ended December 31, 2017 through 2020 remain subject to examination by U.S. federal income tax authorities. The years open to examination by state and local government authorities vary by jurisdiction. 113 Table of Contents Note 20 Derivatives Risk management objective of using derivatives The Company is exposed to certain risks arising from both its business operations and economic conditions. The Company has established policies that neither carrying value nor fair value at risk should exceed established guidelines. The Company has designed strategies to confine these risks within the established limits and identify appropriate trade-offs in the financial structure of its balance sheet. These strategies include the use of derivative financial instruments to help achieve the desired balance sheet repricing structure while meeting the desired objectives of its clients. Currently the Company employs certain interest rate swaps that are designated as fair value hedges as well as economic hedges. The Company manages a matched book with respect to its derivative instruments in order to minimize its net risk exposure resulting from such transactions. Fair values of derivative instruments on the balance sheet The table below presents the fair value of the Company’s derivative financial instruments as well as their classification on the consolidated statements of financial condition as of December 31, 2020 and 2019. Information about the valuation methods used to measure fair value is provided in note 22. Balance Sheet location Asset derivatives fair value December 31, December 31, 2020 2019 Balance Sheet Location Liability derivatives fair value December 31, December 31, 2020 2019 Derivatives designated as hedging instruments: Interest rate products Other assets Total derivatives designated as hedging instruments Derivatives not designated as hedging instruments: Interest rate products Interest rate lock commitments Forward contracts Total derivatives not designated as hedging instruments Fair value hedges Other assets Other assets Other assets $ $ $ $ — $ 1,171 Other liabilities — $ 1,171 $ 18,149 7,001 — 9,004 Other liabilities Other liabilities 1,499 Other liabilities 16 25,150 $ 10,519 $ $ $ $ $ $ $ 38,884 38,884 18,176 298 2,622 13,537 13,537 9,021 141 299 21,096 $ 9,461 Interest rate swaps designated as fair value hedges involve the receipt of variable-rate amounts from a counterparty in exchange for the Company making fixed-rate payments over the life of the agreements without the exchange of the underlying notional amount. As of December 31, 2020, the Company had interest rate swaps with a notional amount of $387.1 million that were designated as fair value hedges. These interest rate swaps were associated with $389.9 million of the Company’s fixed-rate loans included in loans receivable on the statements of financial condition as of December 31, 2020, before a gain of $40.1 million from the fair value hedge adjustment in the carrying amount. As of December 31, 2019, the Company had interest rate swaps with a notional amount of $403.7 million that were designated as fair value hedges. These interest rate swaps were associated with $405.9 million of the Company’s fixed-rate loans as of December 31, 2019, excluding a gain of $13.9 million from the fair value hedge adjustment in the carrying amount. For derivatives designated and that qualify as fair value hedges, the gain or loss on the derivative as well as the offsetting loss or gain on the hedged item attributable to the hedged risk are recognized in earnings. The Company includes the gain or loss on the hedged items in the same line item as the offsetting loss or gain on the related derivatives. 114 Table of Contents Non-designated hedges Derivatives not designated as hedges are not speculative and consist of interest rate swaps with commercial banking clients that facilitate their respective risk management strategies. Interest rate swaps are simultaneously hedged by offsetting interest rate swaps that the Company executes with a third party, such that the Company minimizes its net risk exposure resulting from such transactions. As the interest rate swaps associated with this program do not meet the strict hedge accounting requirements, changes in the fair value of both the client swaps and the offsetting swaps are recognized directly in earnings. As of December 31, 2020, the Company had matched interest rate swap transactions with an aggregate notional amount of $456.0 million related to this program. As of December 31, 2019, the Company had matched interest rate swap transactions with an aggregate notional amount of $478.9 million. As part of its mortgage banking activities, the Company enters into interest rate lock commitments, which are commitments to originate loans where the interest rate on the loan is determined prior to funding and the clients have locked into that interest rate. The Company then locks in the loan and interest rate with an investor and commits to deliver the loan if settlement occurs ("best efforts") or commits to deliver the locked loan in a binding ("mandatory") delivery program with an investor. Fair value changes of certain loans under interest rate lock commitments are hedged with forward sales contracts of MBS. Forward sales contracts of MBS are recorded at fair value with changes in fair value recorded in non-interest income. Interest rate lock commitments and commitments to deliver loans to investors are considered derivatives. The market value of interest rate lock commitments and best efforts contracts are not readily ascertainable with precision because they are not actively traded in stand-alone markets. The Company determines the fair value of interest rate lock commitments and delivery contracts by measuring the fair value of the underlying assets. The fair value of the underlying assets is impacted by current interest rates, remaining origination fees, costs of production to be incurred, and the probability that the interest rate lock commitments will close or will be funded. Certain additional risks arise from these forward delivery contracts in that the counterparties to the contracts may not be able to meet the terms of the contracts. The Company does not expect any counterparty to any MBS contract to fail to meet its obligation. Additional risks inherent in mandatory delivery programs include the risk that, if the Company fails to deliver the loans subject to interest rate risk lock commitments, it will still be obligated to “pair off” MBS to the counterparty. Should this be required, the Company could incur significant costs in acquiring replacement loans and such costs could have an adverse effect on the consolidated financial statements. The fair value of the mortgage banking derivative is recorded as a freestanding asset or liability with the change in value being recognized in current earnings during the period of change. The Company had interest rate lock commitments with a notional value of $258.8 million and forward contracts with a notional value of $375.3 million at December 31, 2020. At December 31, 2019, the Company had interest rate lock commitments with a notional value of $99.8 million and forward contracts with a notional value of $181.5 million. Effect of derivative instruments on the consolidated statements of operations The tables below present the effect of the Company’s derivative financial instruments on the consolidated statements of operations for 2020 and 2019: Derivatives in fair value hedging relationships Interest rate products Total Hedged items Interest rate products Total Location of gain (loss) recognized in income on derivatives Interest and fees on loans Location of gain (loss) recognized in income on hedged items Interest and fees on loans Amount of gain (loss) recognized in income on derivatives For the years ended December 31, 2020 2019 4,405 4,405 $ $ 10,397 10,397 Amount of gain (loss) recognized in income on hedged items For the years ended December 31, 2020 2019 (6,376) (6,376) $ $ (9,603) (9,603) $ $ $ $ 115 Table of Contents Derivatives not designated as hedging instruments Interest rate products Interest rate lock commitments Forward contracts Total Location of gain (loss) recognized in income on derivatives Other non-interest expense Mortgage banking income Mortgage banking income Amount of gain (loss) recognized in income on derivatives For the years ended December 31, 2020 2019 $ $ (7) 7,218 (2,339) 4,872 $ $ 133 1,138 189 1,460 Credit-risk-related contingent features The Company has agreements with its derivative counterparties that contain a provision where if the Company defaults on any of its indebtedness for reasons other than an error or omission of an administrative or operational nature, including default where repayment of the indebtedness has not been accelerated by the lender, then the Company could also be declared in default on its derivative obligations. The Company also has agreements with certain of its derivative counterparties that contain a provision where if the Company fails to maintain its status as a well/adequately capitalized institution, then the counterparty has the right to terminate the derivative positions and the Company would be required to settle its obligations under the agreements. As of December 31, 2020, the termination value of derivatives in a net liability position related to these agreements was $59.0 million, which includes accrued interest but excludes any adjustment for nonperformance risk. The Company has minimum collateral posting thresholds with certain of its derivative counterparties and, as of December 31, 2020, the Company had posted $63.4 million in eligible collateral. If the Company had breached any of these provisions at December 31, 2020, it could have been required to settle its obligations under the agreements at the termination value. Note 21 Commitments and Contingencies In the normal course of business, the Company enters into various off-balance sheet commitments to help meet the financing needs of clients. These financial instruments include commitments to extend credit, commercial and consumer lines of credit and standby letters of credit. The same credit policies are applied to these commitments as the loans on the consolidated statements of financial condition; however, these commitments involve varying degrees of credit risk in excess of the amount recognized in the consolidated statements of financial condition. The total amounts of unused commitments do not necessarily represent future credit exposure or cash requirements, as commitments often expire without being drawn upon. However, the contractual amount of these commitments, offset by any additional collateral pledged, represents the Company’s potential credit loss exposure. Total unfunded commitments at December 31, 2020 and 2019 were as follows: Commitments to fund loans Unfunded commitments under lines of credit Commercial and standby letters of credit Total unfunded commitments $ December 31, 2020 December 31, 2019 249,914 600,407 11,929 862,250 311,237 537,325 7,320 855,882 $ $ $ Commitments to fund loans—Commitments to fund loans are legally binding agreements to lend to clients in accordance with predetermined contractual provisions providing there have been no violations of any conditions specified in the contract. These commitments are generally at variable interest rates and are for specific periods or contain termination clauses and may require the payment of a fee. The total amounts of unused commitments are not necessarily representative of future credit exposure or cash requirements, as commitments often expire without being drawn upon. Unfunded commitments under lines of credit—In the ordinary course of business, the Company extends revolving credit to its clients. These arrangements may require the payment of a fee. Commercial and standby letters of credit—As a provider of financial services, the Company routinely issues commercial and standby letters of credit, which may be financial standby letters of credit or performance standby letters of credit. These are 116 Table of Contents various forms of “back-up” commitments to guarantee the performance of a client to a third party. While these arrangements represent a potential cash outlay for the Company, the majority of these letters of credit will expire without being drawn upon. Letters of credit are subject to the same underwriting and credit approval process as traditional loans, and as such, many of them have various forms of collateral securing the commitment, which may include real estate, personal property, receivables or marketable securities. Contingencies Mortgage loans sold to investors may be subject to repurchase or indemnification in the event of specific default by the borrower or subsequent discovery that underwriting standards were not met. The Company established a reserve liability for expected losses related to these representations and warranties based upon management’s evaluation of actual and historic loss history, delinquency trends in the portfolio and economic conditions. Charges against the reserve during the year ended December 31, 2020 and 2019 totaling $0.5 million and $0.3 million, respectively, were primarily driven by early payoffs. The Company recorded a repurchase reserve of $2.7 million and $2.6 million at December 31, 2020 and 2019, respectively, which is included in other liabilities on the consolidated statements of financial condition. The following table summarizes mortgage repurchase reserve activity for the periods presented: Beginning balance Provision charged to (released from) operating expense, net Charge-offs Ending balance For the years ended December 31, 2019 2020 $ $ 2,589 662 (510) 2,741 $ $ 3,286 (366) (331) 2,589 In the ordinary course of business, the Company and the Bank may be subject to litigation. Based upon the available information and advice from the Company’s legal counsel, management does not believe that any potential, threatened or pending litigation to which it is a party will have a material adverse effect on the Company’s liquidity, financial condition or results of operations. Note 22 Fair Value Measurements The Company uses fair value measurements to record fair value adjustments to certain assets and liabilities and to disclose the fair value of its financial instruments. Fair value is defined as the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. For disclosure purposes, the Company groups its financial and non-financial assets and liabilities into three different levels based on the nature of the instrument and the availability and reliability of the information that is used to determine fair value. The three levels are defined as follows: ● ● ● Level 1—Includes assets or liabilities in which the valuation methodologies are based on unadjusted quoted prices in active markets for identical assets or liabilities. Level 2—Includes assets or liabilities in which the inputs to the valuation methodologies are based on similar assets or liabilities in inactive markets, quoted prices for identical or similar assets or liabilities in inactive markets, and inputs other than quoted prices that are observable, such as interest rates, yield curves, volatilities, prepayment speeds, and other inputs obtained from observable market input. Level 3—Includes assets or liabilities in which the inputs to the valuation methodology are based on at least one significant assumption that is not observable in the marketplace. These valuations may rely on management’s judgment and may include internally-developed model-based valuation techniques. Level 1 inputs are considered to be the most transparent and reliable and level 3 inputs are considered to be the least transparent and reliable. The Company assumes the use of the principal market to conduct a transaction of each particular asset or liability being measured and then considers the assumptions that market participants would use when pricing the 117 Table of Contents asset or liability. Whenever possible, the Company first looks for quoted prices for identical assets or liabilities in active markets (level 1 inputs) to value each asset or liability. However, when inputs from identical assets or liabilities on active markets are not available, the Company utilizes market observable data for similar assets and liabilities. The Company maximizes the use of observable inputs and limits the use of unobservable inputs to occasions when observable inputs are not available. The need to use unobservable inputs generally results from the lack of market liquidity of the actual financial instrument or of the underlying collateral. While third party price indications may be available in those cases, limited trading activity can challenge the observability of those inputs. Changes in the valuation inputs used for measuring the fair value of financial instruments may occur due to changes in current market conditions or other factors. Such changes may necessitate a transfer of the financial instruments to another level in the hierarchy based on the new inputs used. The Company recognizes these transfers at the end of the reporting period that the transfer occurs. During 2020 and 2019, there were no transfers of financial instruments between the hierarchy levels. The following is a description of the valuation methodologies used for assets and liabilities measured at fair value, as well as the general classification of each instrument under the valuation hierarchy: Fair Value of Financial Instruments Measured on a Recurring Basis Investment securities available-for-sale—Investment securities available-for-sale are carried at fair value on a recurring basis. To the extent possible, observable quoted prices in an active market are used to determine fair value and, as such, these securities are classified as level 1. At December 31, 2020 and 2019, the Company did not hold any level 1 securities. When quoted market prices in active markets for identical assets or liabilities are not available, quoted prices of securities with similar characteristics, discounted cash flows or other pricing characteristics are used to estimate fair values and the securities are then classified as level 2. Loans held for sale—The Company has elected to record loans originated and intended for sale in the secondary market at estimated fair value. The portfolio consists primarily of fixed rate residential mortgage loans that are sold within 45 days. The Company estimates fair value based on quoted market prices for similar loans in the secondary market and are classified as level 2. Interest rate swap derivatives—The Company's derivative instruments are limited to interest rate swaps that may be accounted for as fair value hedges or non-designated hedges. The fair values of the swaps incorporate credit valuation adjustments in order to appropriately reflect nonperformance risk in the fair value measurements. The credit valuation adjustment is the dollar amount of the fair value adjustment related to credit risk and utilizes a probability weighted calculation to quantify the potential loss over the life of the trade. The credit valuation adjustments are calculated by determining the total expected exposure of the derivatives (which incorporates both the current and potential future exposure) and then applying the respective counterparties’ credit spreads to the exposure offset by marketable collateral posted, if any. Certain derivative transactions are executed with counterparties who are large financial institutions ("dealers"). International Swaps and Derivative Association Master Agreements (“ISDA”) and Credit Support Annexes (“CSA”) are employed for all contracts with dealers. These contracts contain bilateral collateral arrangements. The fair value inputs of these financial instruments are determined using discounted cash flow analysis through the use of third-party models whose significant inputs are readily observable market parameters, primarily yield curves, with appropriate adjustments for liquidity and credit risk, and are classified as level 2. Mortgage banking derivatives—The Company relies on a third-party pricing service to value its mortgage banking derivative financial assets and liabilities, which the Company classifies as a level 3 valuation. The external valuation model to estimate the fair value of its interest rate lock commitments to originate residential mortgage loans held for sale includes grouping the interest rate lock commitments by interest rate and terms, applying an average 86.1% estimated pull-through rate based on historical experience, and then multiplying by quoted investor prices determined to be reasonably applicable to the loan commitment groups based on interest rate, terms, and rate lock expiration dates of the loan commitment groups. The Company also relies on an external valuation model to estimate the fair value of its forward commitments to sell residential mortgage loans (i.e., an estimate of what the Company would receive or pay to terminate the forward delivery contract based 118 Table of Contents on market prices for similar financial instruments), which includes matching specific terms and maturities of the forward commitments against applicable investor pricing. The tables below present the financial instruments measured at fair value on a recurring basis as of December 31, 2020 and 2019, on the consolidated statements of financial condition utilizing the hierarchy structure described above: Level 1 December 31, 2020 Level 2 Level 3 Total Assets: Investment securities available-for-sale: Mortgage-backed securities: Residential mortgage pass-through securities issued or guaranteed by U.S. Government agencies or sponsored enterprises $ — $ 196,334 $ — $ 196,334 Other residential MBS issued or guaranteed by U.S. Government agencies or sponsored enterprises Municipal securities Corporate debt Loans held for sale Interest rate swap derivatives Mortgage banking derivatives Total assets at fair value Liabilities: Interest rate swap derivatives Mortgage banking derivatives Total liabilities at fair value Assets: Investment securities available-for-sale: Mortgage-backed securities: — 462,779 318 — 1,998 — — 247,813 18,149 — — — — $ 927,391 — $ — — $ 57,060 — 57,060 $ $ $ — 462,779 318 — 1,998 — — 247,813 18,149 — 7,001 $ 934,392 7,001 7,001 — $ 2,920 2,920 $ 57,060 2,920 59,980 $ $ $ Level 1 Level 2 Level 3 Total December 31, 2019 Residential mortgage pass-through securities issued or guaranteed by U.S. Government agencies or sponsored enterprises $ — $ 95,256 $ — $ 95,256 Other residential MBS issued or guaranteed by U.S. Government agencies or sponsored enterprises Municipal securities Loans held for sale Interest rate swap derivatives Mortgage banking derivatives Total assets at fair value Liabilities: Interest rate swap derivatives Mortgage banking derivatives Total liabilities at fair value The table below details the changes in level 3 financial instruments during 2020: Balance at December 31, 2019 Gain included in earnings, net Fees and costs included in earnings, net Balance at December 31, 2020 119 — 542,037 372 — — 117,444 10,175 — — — — $ 765,284 — $ — — $ 22,558 — 22,558 $ $ $ — 542,037 372 — — 117,444 10,175 — 1,515 $ 766,799 1,515 1,515 — $ 440 440 $ 22,558 440 22,998 $ $ $ Mortgage banking derivatives, net 1,075 4,879 (1,873) 4,081 $ $ Table of Contents Fair Value of Financial Instruments Measured on a Non-recurring Basis Certain assets may be recorded at fair value on a non-recurring basis as conditions warrant. These non-recurring fair value measurements typically result from the application of lower of cost or fair value accounting or a write-down occurring during the period. Individually evaluated loans—The Company records individually evaluated loans based on the fair value of the collateral when it is probable that the Company will be unable to collect all contractual amounts due in accordance with the terms of the loan agreement. The Company relies on third-party appraisals and internal assessments, utilizing a discount rate in the range of 3% - 26%, with a weighted average discount rate of 14.5%, in determining the estimated fair values of these loans. The inputs used to determine the fair values of loans are considered level 3 inputs in the fair value hierarchy. At December 31, 2020, the Company recorded a specific reserve of $1.9 million related to seven loans with a carrying balance of $7.5 million. At December 31, 2019, the Company recorded a specific reserve of $1.8 million related to seven loans with a carrying balance of $5.9 million. OREO—OREO is recorded at the fair value of the collateral less estimated selling costs using a range of 6% - 10% with a weighted average discount rate of 9.7%. The estimated fair values of OREO are updated periodically and further write-downs may be taken to reflect a new basis. The Company recognized $0.5 million and $1.1 million of OREO impairments in its consolidated statements of operations during 2020 and 2019, respectively. The fair values of OREO are derived from third party price opinions or appraisals that generally use an income approach or a market value approach. If reasonable comparable appraisals are not available, then the Company may use internally developed models to determine fair values. The inputs used to determine the fair value of OREO properties are considered level 3 inputs in the fair value hierarchy. Mortgage servicing rights—MSRs represent the value associated with servicing residential real estate loans that have been sold to outside investors with servicing retained. The fair value for servicing assets is determined through discounted cash flow analysis and utilizes discount rates ranging from 9.5% to 10.5% with a weighted average discount rate of 9.5% at December 31, 2020 and a prepayment speed assumption range from 15.4% to 21.3% with a weighted average rate of 15.8% at December 31, 2020 as inputs. At December 31, 2019, discount rates ranged from 9.5% to 10.5% with a weighted average discount rate of 9.6% and prepayment speed assumption range from 14.8% to 22.0% with a weighted average rate of 15.7%. The weighted average MSRs are subject to impairment testing. The carrying values of these MSRs are reviewed quarterly for impairment based upon the calculation of fair value. For purposes of measuring impairment, the MSRs are stratified into certain risk characteristics including note type and note term. If the valuation model reflects a value less than the carrying value, MSRs are adjusted to fair value through a valuation allowance and the adjustment is included in mortgage banking income on the consolidated statements of operations. The inputs used to determine the fair values of MSRs are considered level 3 inputs in the fair value hierarchy. Premises and equipment—During 2020, the Company announced plans to consolidate 12 banking centers, which were substantially complete by December 31, 2020. Premises and equipment held-for-sale are written down to estimated fair value less costs to sell in the period in which the held-for-sale criteria are met. Fair value is estimated in a process which considers current local commercial real estate market conditions and the judgment of the sales agent and often involves obtaining third party appraisals from certified real estate appraisers. These fair value measurements are classified as Level 3. Unobservable inputs to these measurements, which include estimates and judgments often used in conjunction with appraisals, are not readily quantifiable. The Company recognized $1.6 million of impairments in its consolidated statements of operations related to premises and equipment classified as held-for-sale totaling $8.0 million during the year ended December 31, 2020. During 2019, the Company recognized $0.9 million of impairments in its consolidated statements of operations related to premises and equipment classified as held-for-sale totaling $3.4 million. The Company may be required to record fair value adjustments on other available-for-sale and municipal securities valued at par on a non-recurring basis. 120 Table of Contents The tables below provide information regarding the assets recorded at fair value on a non-recurring basis at December 31, 2020 and 2019. Individually evaluated loans Other real estate owned Premises and equipment Mortgage servicing rights Total Individually evaluated loans Other real estate owned Premises and equipment Mortgage servicing rights Total Total December 31, 2020 Losses from fair value changes 3,228 25,480 $ 470 4,730 1,631 8,024 751 10,380 6,080 48,614 $ Total December 31, 2019 Losses from fair value changes 8,271 32,763 $ 1,082 7,300 898 3,385 129 2,630 10,380 46,078 $ $ $ $ $ The Company did not record any liabilities measured at fair value on a non-recurring basis during 2020 and 2019. Note 23 Fair Value of Financial Instruments The fair value of a financial instrument is the amount that would be exchanged between willing parties, other than in a forced liquidation. Fair value is determined based upon quoted market prices to the extent possible; however, in many instances, there are no quoted market prices for the Company’s various financial instruments. In cases where quoted market prices are not available, fair values are based on estimates using present value or other valuation techniques that may be significantly impacted by the assumptions used, including the discount rate and estimates of future cash flows. Changes in any of these assumptions could significantly affect the fair value estimates. The fair value of the financial instruments listed below does not reflect a premium or discount that could result from offering all of the Company’s holdings of financial instruments at one time, nor does it reflect the underlying value of the Company, as ASC Topic 825 excludes certain financial instruments and all non-financial instruments from its disclosure requirements. The estimated fair value amounts have been determined by the Company using available market information and appropriate valuation methodologies and are based on the exit price concept within ASC Topic 825 and applied to this disclosure on a prospective basis. Considerable judgment is required to interpret market data in order to develop the estimates of fair value. Accordingly, the estimates presented herein are not necessarily indicative of the amounts the Company could realize in a current market exchange. 121 Table of Contents The fair value of financial instruments at December 31, 2020 and 2019 are set forth below: ASSETS Cash and cash equivalents Mortgage-backed securities—residential mortgage pass- through securities issued or guaranteed by U.S. Government agencies or sponsored enterprises available- for-sale Mortgage-backed securities—other residential mortgage- backed securities issued or guaranteed by U.S. Government agencies or sponsored enterprises available- for-sale Municipal securities available-for-sale Municipal securities available-for-sale Corporate debt Other available-for-sale securities Mortgage-backed securities—residential mortgage pass- through securities issued or guaranteed by U.S. Government agencies or sponsored enterprises held-to- maturity Mortgage-backed securities—other residential mortgage- backed securities issued or guaranteed by U.S. Government agencies or sponsored enterprises held-to- maturity Non-marketable securities Loans receivable Loans held for sale Accrued interest receivable Interest rate swap derivatives Mortgage banking derivatives LIABILITIES Deposit transaction accounts Time deposits Securities sold under agreements to repurchase Federal Home Loan Bank advances Accrued interest payable Interest rate swap derivatives Mortgage banking derivatives Level in fair value measurement hierarchy December 31, 2020 December 31, 2019 Carrying amount Estimated fair value Carrying amount Estimated fair value Level 1 $ 605,565 $ 605,565 $ 110,190 $ 110,190 Level 2 196,334 196,334 95,256 95,256 Level 2 Level 2 Level 3 Level 2 Level 3 462,779 318 57 1,998 469 462,779 318 57 1,998 469 542,037 372 115 — 469 542,037 372 115 — 469 Level 2 306,187 310,930 127,560 128,770 70,428 16,493 4,353,726 247,813 18,795 18,149 7,001 70,761 16,493 4,511,357 247,813 18,795 18,149 7,001 55,324 29,751 4,415,406 117,444 19,157 10,175 1,515 4,690,100 986,132 22,897 4,690,100 993,070 22,897 — 6,762 57,060 2,920 — 6,762 57,060 2,920 3,678,979 1,058,153 56,935 207,675 9,328 22,558 440 54,971 29,751 4,481,209 117,444 19,157 10,175 1,515 3,678,979 1,058,354 56,935 207,890 9,328 22,558 440 Level 2 Level 2 Level 3 Level 2 Level 2 Level 2 Level 3 Level 2 Level 2 Level 2 Level 2 Level 2 Level 2 Level 3 122 Table of Contents Note 24 Parent Company Only Financial Statements Parent company only financial information for National Bank Holdings Corporation is summarized as follows: Condensed Statements of Financial Condition ASSETS Cash and cash equivalents Investment in subsidiaries Other assets Total assets LIABILITIES AND STOCKHOLDERS’ EQUITY Other liabilities Total liabilities Shareholders’ equity Total liabilities and shareholders’ equity Condensed Statements of Operations December 31, 2020 December 31, 2019 $ $ $ $ 91,402 725,002 14,809 831,213 10,522 10,522 820,691 831,213 $ $ $ $ 105,012 654,508 18,095 777,615 10,695 10,695 766,920 777,615 For the years ended December 31, 2019 2020 2018 Income Interest income Equity in undistributed earnings of subsidiaries Distributions from subsidiaries Total income Expenses Salaries and benefits Other expenses Total expenses Income before income taxes Income tax benefit Net income $ — $ — $ 28,133 55,725 83,858 112 19,682 47,338 67,132 4,925 2,463 7,388 76,470 (3,895) $ 80,365 4,455 4,467 8,922 58,210 (3,241) $ 61,451 67,416 27,200 94,616 5,136 2,621 7,757 86,859 (1,732) 88,591 $ 123 Table of Contents Condensed Statements of Cash Flows Cash flows from operating activities: Net income Equity in undistributed earnings of subsidiaries Stock-based compensation expense Net excess tax benefit on stock-based compensation Other Net cash provided by operating activities Cash flows from investing activities: Outlay for business combinations Net cash used in investing activities Cash flows from financing activities: Issuance of stock under purchase and equity compensation plans Proceeds from exercise of stock options Payment of dividends Repurchase of shares Net cash used in financing activities Net increase in cash, cash equivalents and restricted cash Cash, cash equivalents and restricted cash at beginning of the year Cash, cash equivalents and restricted cash at end of the year Note 25 Quarterly Results of Operations (unaudited) The following is a summary of quarterly results: Interest and dividend income Interest expense Net interest income before provision for loan losses Provision for loan losses Net interest income after provision for loan losses Non-interest income Non-interest expense Income before income taxes Income tax expense Net income Earnings per share-basic Earnings per share-diluted 124 For the years ended December 31, 2018 2019 2020 $ 88,591 (67,416) 5,299 51 3,074 29,599 $ 80,365 (28,133) 4,869 (2,160) 5,045 59,986 $ 61,451 (19,682) 4,420 (1,286) 9,230 54,133 — — — (36,189) — (36,189) (749) 1,832 (24,816) (19,476) (43,209) (13,610) 115,012 $ 101,402 — (6,229) 2,788 (23,530) (26,971) 33,015 81,997 $ 115,012 (772) 7,576 (16,624) — (9,820) 8,124 73,873 81,997 $ quarter $ 53,288 4,732 48,556 Fourth Third quarter $ 52,302 5,587 46,715 — 1,200 45,515 44,532 55,321 34,726 6,833 $ 27,893 0.91 $ 0.90 48,556 33,357 48,425 33,488 6,319 $ 27,169 0.88 $ 0.87 December 31, 2020 Second quarter $ 53,744 6,416 47,328 10,271 37,057 38,837 53,760 22,134 4,429 $ 17,705 0.57 $ 0.57 First quarter $ 58,668 8,321 50,347 6,159 44,188 23,532 48,671 19,049 3,225 $ 15,824 0.51 $ 0.50 Total $ 218,002 25,056 192,946 17,630 175,316 140,258 206,177 109,397 20,806 88,591 2.87 2.85 $ $ Table of Contents Interest and dividend income Interest expense Net interest income before provision for loan losses Provision for loan losses Net interest income after provision for loan losses Non-interest income Non-interest expense Income before income taxes Income tax expense Net income Earnings per share-basic Earnings per share-diluted Interest and dividend income Interest expense Net interest income before provision for loan losses Provision for loan losses Net interest income after provision for loan losses Non-interest income Non-interest expense Income before income taxes Income tax expense (benefit) Net income Earnings per share-basic Earnings per share-diluted Note 26 Acquisition Activities Fourth Third quarter $ 61,372 9,587 51,785 5,690 46,095 24,759 43,793 27,061 5,419 $ 21,642 0.69 $ 0.69 quarter $ 59,616 9,228 50,388 1,180 49,208 20,282 46,107 23,383 3,864 $ 19,519 0.62 $ 0.62 Fourth Third quarter $ 55,909 6,137 49,772 807 48,965 18,061 44,432 22,594 4,354 $ 18,240 0.59 $ 0.58 quarter $ 57,780 7,148 50,632 2,476 48,156 15,317 42,857 20,616 3,381 $ 17,235 0.56 $ 0.55 December 31, 2019 Second quarter $ 62,193 9,702 52,491 3,239 49,252 20,660 46,451 23,461 3,179 $ 20,282 0.65 $ 0.64 First quarter $ 59,420 8,254 51,166 1,534 49,632 17,051 44,394 22,289 3,367 $ 18,922 0.61 $ 0.60 December 31, 2018 Second quarter $ 54,911 5,525 49,386 1,873 47,513 19,562 46,763 20,312 2,800 $ 17,512 0.57 $ 0.56 First quarter $ 52,791 5,144 47,647 41 47,606 17,835 55,282 10,159 1,695 8,464 $ 0.28 $ 0.27 Total $ 242,601 36,771 205,830 11,643 194,187 82,752 180,745 96,194 15,829 80,365 2.57 2.55 $ $ Total $ 221,391 23,954 197,437 5,197 192,240 70,775 189,334 73,681 12,230 61,451 2.00 1.95 $ $ On January 1, 2018, the Company completed its acquisition of Peoples, Inc. (“Peoples”), the bank holding company of Colorado- based Peoples National Bank and Kansas-based Peoples Bank. Immediately following the completion of the acquisition, Peoples National Bank and Peoples Bank merged into NBH Bank. Pursuant to the merger agreement executed in June 2017, the Company paid $36.2 million of cash consideration and 3,398,477 shares of the Company’s Class A common stock in exchange for all of the outstanding common stock of Peoples. Included in other assets is $10.0 million of restricted cash placed in escrow for certain potential liabilities for which the Company is indemnified pursuant to the merger agreement. The transaction was valued at $146.4 million in the aggregate, based on the Company’s closing price of $32.43 on the acquisition date. Acquisition-related costs of $8.0 million on a pre-tax basis were included in the Company’s consolidated statements of operations for the year ended December 31, 2018. The results of Peoples are included in the results of the Company subsequent to the acquisition date. 125 Table of Contents The table below summarizes the net assets acquired (at fair value) and consideration transferred in connection with the Peoples acquisition: January 1, 2018 Assets: Cash and due from banks Investment securities available-for-sale Non-marketable securities Loans Loans held for sale Other real estate owned Premises and equipment Core deposit intangible asset Mortgage servicing rights Other assets Total assets acquired Liabilities: Total deposits FHLB borrowings Other liabilities Total liabilities assumed Identifiable net assets acquired Consideration: NBHC common stock paid at January 1, 2018, closing price of $32.43 Cash Total Goodwill $ $ $ $ 105,173 118,512 4,796 542,707 54,260 1,253 18,584 10,477 4,301 15,361 875,424 729,911 33,825 20,683 784,419 91,005 110,213 36,189 146,402 55,397 In connection with the Peoples acquisition, the Company recorded $55.4 million of goodwill, a $10.5 million core deposit intangible asset, a $4.3 million MSRs intangible asset and a $4.0 million mortgage repurchase reserve, included in other liabilities. The core deposit intangible is being amortized straight-line over ten years and the MSRs intangible is amortized in proportion to and over the period of the estimated net servicing income. The FHLB borrowings of $33.8 million were paid off during the first quarter of 2018. The goodwill associated with this transaction is not tax deductible. At the date of acquisition, the gross contractual amounts receivable, inclusive of all principal and interest, was $713.6 million. The Company’s best estimate of the contractual principal cash flows for loans not expected to be collected was $2.1 million. Note 27 Subsequent Event On February 24, 2021, the Company’s Board of Directors authorized a new program to repurchase up to $75.0 million of the Company’s common stock from time to time either in the open market or in privately negotiated transactions in accordance with applicable regulations of the Securities and Exchange Commission. To date, the Company has repurchased $6.9 million of its previously authorized $50.0 million stock repurchase program announced in February 2020. The new program of $75.0 million replaces this previously authorized program in its entirety. 126 Table of Contents Item 9. CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND FINANCIAL DISCLOSURES. There were no changes in or disagreements with accountants on accounting and financial disclosures. Item 9A. CONTROLS AND PROCEDURES. Conclusion Regarding the Effectiveness of Disclosure Controls and Procedures Our management, with the participation of our principal executive officer and principal financial officer, conducted an evaluation of the effectiveness of our disclosure controls and procedures, as such term is defined in Rule 13a-15(e) under the Securities Exchange Act of 1934, as of December 31, 2020. Based on this evaluation, our principal executive officer and our principal financial officer concluded that our disclosure controls and procedures were effective as of December 31, 2020. Management’s Report on Internal Control Over Financial Reporting Our management is responsible for establishing and maintaining adequate internal control over financial reporting, as such term is defined in Exchange Act Rule 13a-15(f). Our management, with the participation of our principal executive officer and principal financial officer, conducted an evaluation of the effectiveness of our internal control over financial reporting as of December 31, 2020 based on the framework in Internal Control—Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission. Based on this evaluation, our management concluded that our internal control over financial reporting was effective as of December 31, 2020. KPMG LLP, the independent registered public accounting firm that audited our consolidated financial statements included in this Annual Report on Form 10-K, has issued a report on our internal control over financial reporting as of December 31, 2020, which report is included in this Item 9A below. Changes in Internal Control Over Financial Reporting There were no changes made in the Company's internal controls over financial reporting (as defined in Rules 13a-15(f) and 15d-15(f) under the Exchange Act) that have materially affected, or are reasonably likely to materially affect, the Company's internal control over financial reporting. 127 Table of Contents Report of Independent Registered Public Accounting Firm To the Shareholders and Board of Directors National Bank Holdings Corporation: Opinion on Internal Control Over Financial Reporting We have audited National Bank Holdings Corporation and subsidiaries’ (the Company) internal control over financial reporting as of December 31, 2020, based on criteria established in Internal Control – Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission. In our opinion, the Company maintained, in all material respects, effective internal control over financial reporting as of December 31, 2020, based on criteria established in Internal Control – Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission. We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) (PCAOB), the consolidated statements of financial condition of the Company as of December 31, 2020 and 2019, the related consolidated statements of operations, comprehensive income, changes in shareholders’ equity, and cash flows for each of the years in the three-year period ended December 31, 2020, and the related notes (collectively, the consolidated financial statements), and our report dated February 24, 2021 expressed an unqualified opinion on those consolidated financial statements. Basis for Opinion The Company’s management is responsible for maintaining effective internal control over financial reporting and for its assessment of the effectiveness of internal control over financial reporting, included in the accompanying Management’s Report on Internal Control Over Financial Reporting. Our responsibility is to express an opinion on the Company’s internal control over financial reporting based on our audit. We are a public accounting firm registered with the PCAOB and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB. We conducted our audit in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether effective internal control over financial reporting was maintained in all material respects. Our audit of internal control over financial reporting included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, and testing and evaluating the design and operating effectiveness of internal control based on the assessed risk. Our audit also included performing such other procedures as we considered necessary in the circumstances. We believe that our audit provides a reasonable basis for our opinion. Definition and Limitations of Internal Control Over Financial Reporting A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company’s internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect on the financial statements. 128 Table of Contents Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate. Kansas City, Missouri February 24, 2021 129 Table of Contents Item 9B. OTHER INFORMATION. None. PART III Item 10. DIRECTORS, EXECUTIVE OFFICERS AND CORPORATE GOVERNANCE. The Information required by this Item is incorporated herein by reference to our Proxy Statement (Schedule 14A) for our 2021 Annual Meeting of Shareholders to be filed with the SEC within 120 days of our fiscal year-end. The Company's Supplemental Code of Ethics for CEO and Senior Financial Officers, which applies to the CEO, Chief Financial Officer and Principal Accounting Officer, is available at www.nationalbankholdings.com. Amendments to, and waivers of, the code of ethics are publicly disclosed as required by applicable law, regulation or rule. Item 11. EXECUTIVE COMPENSATION. The Information required by this Item is incorporated herein by reference to our Proxy Statement (Schedule 14A) for our 2021 Annual Meeting of Shareholders to be filed with the SEC within 120 days of our fiscal year-end. Item 12. SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT AND RELATED SHAREHOLDER MATTERS. The Information required by this Item is incorporated herein by reference to our Proxy Statement (Schedule 14A) for our 2021 Annual Meeting of Shareholders to be filed with the SEC within 120 days of our fiscal year-end. Item 13. CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS, AND DIRECTOR INDEPENDENCE. The Information required by this Item is incorporated herein by reference to our Proxy Statement (Schedule 14A) for our 2021 Annual Meeting of Shareholders to be filed with the SEC within 120 days of our fiscal year-end. Item 14. PRINCIPAL ACCOUNTING FEES AND SERVICES. The Information required by this Item is incorporated herein by reference to our Proxy Statement (Schedule 14A) for our 2021 Annual Meeting of Shareholders to be filed with the SEC within 120 days of our fiscal year-end. 130 Table of Contents Item 15. EXHIBITS, FINANCIAL STATEMENT SCHEDULES. (a) The following documents are filed as a part of this report: PART IV (1) Financial Statements: Consolidated Statements of Financial Condition Consolidated Statements of Operations Consolidated Statements of Comprehensive Income Consolidated Statements of Changes in Shareholders’ Equity Consolidated Statements of Cash Flows Notes to Consolidated Financial Statements (2) Financial Statement Schedules: Page 75 76 77 78 79 80 All schedules are omitted as such information is inapplicable or is included in the financial statements. (b) The exhibits filed as part of this report and exhibits incorporated herein by reference to other documents are listed below: Exhibit No 2.1* 3.1 3.2 4.1 4.2 10.1 10.2 10.3 Description Agreement and Plan Merger, dated as of June 23, 2017, by and among Peoples, Inc., National Bank Holdings Corporation, the Significant Stockholders (as defined herein) and Winton A. Winter, Jr., solely in his capacity as the Holders’ Representative (incorporated herein by reference to Exhibit 2.1 to our Form 8-K dated June 23, 2017 and filed on June 27, 2017) Second Amended and Restated Certificate of Incorporation (incorporated herein by reference to Exhibit 3.1 to our Form S-1 Registration Statement (Registration No. 333-177971), filed on August 22, 2012) Second Amended and Restated By-Laws (incorporated herein by reference to Exhibit 3.2 to our Form 10-Q, filed on November 7, 2014) Specimen common stock certificate (incorporated herein by reference to Exhibit 4.1 to our Form S- 1 Registration Statement (Registration No. 333-177971), filed on August 22, 2012) Description of Capital Stock (incorporated herein by reference to Exhibit 4.2 to our Form 10-K, filed on February 26, 2020) Form of Indemnification Agreement by and between NBH Holdings Corp. and each of its directors and executive officers (incorporated herein by reference to Exhibit 10.6 to our Form S-1 Registration Statement (Registration Statement No. 333-177971), filed on September 10, 2012)˄ Employment Agreement, dated May 22, 2010, by and between G. Timothy Laney and NBH Holdings Corp. (incorporated herein by reference to Exhibit 10.1 to our Form S-1 Registration Statement (Registration Statement No. 333-177971), filed on September 10, 2012)˄ First Amendment to Employment Agreement, dated November 17, 2015, by and between G. Timothy Laney and National Bank Holdings Corporation (incorporated herein by reference to Exhibit 10.2 to our Form 8-K, filed on November 20, 2015)˄ 131 Table of Contents 10.4 10.5 10.6 10.7 10.8 10.9 10.10 10.11 10.12 10.13 10.14 10.15 10.16 10.17 Amended and Restated Employment Agreement, dated November 17, 2015, by and between Richard U. Newfield, Jr. and National Bank Holdings Corporation (incorporated herein by reference to Exhibit 10.4 to our Form 8-K, filed on November 20, 2015)˄ Employment Agreement, dated November 17, 2015, by and between Zsolt K. Besskó and National Bank Holdings Corporation (incorporated herein by reference to Exhibit 10.5 to our Form 8-K, filed on November 20, 2015)˄ Employment Agreement, dated May 2, 2018, by and between Aldis Birkans and National Bank Holdings Corporation (incorporated herein by reference to Exhibit 10.2 to our Form 8-K, filed on May 2, 2018)˄ Transition Agreement, dated May 5, 2020, by and between National Bank Holdings Corporation and Zsolt K. Besskó (incorporated herein by reference to Exhibit 10.1 to our Form 8-K, filed on May 5, 2020) ˄ Employment Agreement, dated May 5, 2020, by and between National Bank Holdings Corporation and Angela N. Petrucci (incorporated herein by reference to Exhibit 10.2 to our Form 10-Q, filed on August 5, 2020) ˄ Change of Control Agreement applicable to executive officers not party to an employee agreement (incorporated herein by reference to Exhibit 10.17 to our form 10-K, filed on February 28, 2018)˄ Support Agreement, dated as of June 23, 2017, by and among Peoples, Inc., National Bank Holdings Corporation and the undersigned stockholders of Peoples, Inc. (incorporated herein by reference to Exhibit 10.1 to our Form 8-K dated June 23, 2017 and filed on June 27, 2017) NBH Holdings Corp. 2009 Equity Incentive Plan (incorporated herein by reference to Exhibit 10.2 to our Form S-1 Registration Statement (Registration No. 333-177971), filed on November 14, 2011)˄ Amendment to the NBH Holdings Corp. 2009 Equity Incentive Plan dated February 22, 2017 (incorporated herein by reference to Exhibit 10.10 to our form 10-K, filed on February 24, 2017)˄ National Bank Holdings Corporation Employee Stock Purchase Plan (incorporated herein by reference to Annex A to the Company’s Definitive Proxy Statement on Schedule 14A, filed on March 30, 2015)˄ National Bank Holdings Corporation 2014 Omnibus Incentive Plan (incorporated herein by reference to Annex A to the Company’s Definitive Proxy Statement on Schedule 14A, filed on March 31, 2014)˄ Form of National Bank Holdings Corporation 2014 Omnibus Incentive Plan Performance Stock Unit Award Agreement (For Management) (incorporated herein by reference to Exhibit 10.13 to our Form 10-K, filed on March 1, 2019)˄ Form of National Bank Holdings Corporation 2014 Omnibus Incentive Plan Restricted Stock Award Agreement (For Management) (incorporated herein by reference to Exhibit 10.14 to our Form 10-K, filed on March 1, 2019)˄ Form of National Bank Holdings Corporation 2014 Omnibus Incentive Plan Nonqualified Stock Option Agreement (For Management) (incorporated herein by reference to Exhibit 10.15 to our Form 10-K, filed on March 1, 2019)˄ 132 Table of Contents 10.18 10.19 10.20 21.1 23.1 31.1 31.2 32 Form of National Bank Holdings Corporation 2014 Omnibus Incentive Plan Restricted Stock Award Agreement (For Non-Employee Directors) (incorporated herein by reference to Exhibit 10.4 to our Form 10-Q, filed on May 9, 2014)˄ Form of National Bank Holdings Corporation 2014 Omnibus Incentive Plan Performance Stock Unit Award Agreement (TSR) (For Management) (incorporated herein by reference to Exhibit 10.3 to our Form 10-Q, filed on August 5, 2020)˄ Form of National Bank Holdings Corporation 2014 Omnibus Incentive Plan Performance Stock Unit Award Agreement (ROTA) (For Management) (incorporated herein by reference to Exhibit 10.4 to our Form 10-Q, filed on August 5, 2020)˄ Subsidiaries of National Bank Holdings Corporation Consent of KPMG LLP Certification of CEO pursuant to Section 302 of the Sarbanes-Oxley Act of 2002 Certification of CFO pursuant to Section 302 of the Sarbanes-Oxley Act of 2002 Certifications of CEO and CFO pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002 101.INS 101.SCH 101.CAL 101.DEF 101.LAB 101.PRE 104 XBRL Instance – the instance document does not appear in the Interactive Data File because its XBRL tags are embedded within the Inline XBRL document. XBRL Taxonomy Extension Schema XBRL Taxonomy Extension Calculation XBRL Taxonomy Extension Definition XBRL Taxonomy Extension Labels XBRL Taxonomy Extension Presentation Cover Page Interactive Data File (formatted as Inline XBRL and contained in Exhibit 101) * ˄ Schedules and exhibits have been omitted pursuant to Item 601(b)(2) of Regulation S-K. A copy of any omitted schedule or exhibit will be furnished supplementally to the Securities and Exchange Commission upon request. Indicates a management contract or compensatory plan. 133 Table of Contents Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on February 24, 2021, on its behalf by the undersigned, thereunto duly authorized. SIGNATURES National Bank Holdings Corporation By /s/ G. Timothy Laney G. Timothy Laney Chairman, President and Chief Executive Officer Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below on February 24, 2021, by the following persons on behalf of the registrant and in the capacities indicated. 134 Table of Contents /s/ G. TIMOTHY LANEY G. Timothy Laney Chairman, President and Chief Executive Officer (principal executive officer) /s/ ALDIS BIRKANS Aldis Birkans Chief Financial Officer (principal financial officer) /s/ NICOLE VAN DENABEELE Nicole Van Denabeele Chief Accounting Officer (principal accounting officer) /s/ RALPH W. CLERMONT Ralph W. Clermont, Lead Director /s/ ROBERT E. DEAN Robert E. Dean, Director /s/ FRED J. JOSEPH Fred J. Joseph, Director /s/ MICHO F. SPRING Micho F. Spring, Director /s/ BURNEY S. WARREN, III Burney S. Warren, III, Director /s/ ART ZEILE Art Zeile, Director 135 Exhibit 21.1 Subsidiary Jurisdiction of Organization Trade Names NBH Bank Colorado NBH Realty I, LLC NBH Realty II, LLC Missouri Missouri Bank Midwest; Community Banks of Colorado; Hillcrest Bank; NBH Capital Finance; Bank Midwest Mortgage; Community Banks Mortgage, a Division of NBH Bank; and Hillcrest Bank Mortgage Exhibit 23.1 Consent of Independent Registered Public Accounting Firm The Board of Directors National Bank Holdings Corporation: We consent to the incorporation by reference in the registration statement No. 333-238066, No. 333-184054, and No. 333-222792 on Form S-3 and No. 333-204071 and No. 333-195785 on Form S-8 of National Bank Holdings Corporation and subsidiaries (the Company) of our reports dated February 24, 2021, with respect to the consolidated statements of financial condition of the Company as of December 31, 2020 and 2019, the related consolidated statements of operations, comprehensive income, changes in shareholders’ equity, and cash flows for each of the years in the three-year period ended December 31, 2020, and the related notes, and the effectiveness of internal control over financial reporting as of December 31, 2020, which reports appear in the December 31, 2020 annual report on Form 10-K of National Bank Holdings Corporation. As discussed in Note 3 to the financial statements, the Company has changed its method of accounting for the recognition and measurement of credit losses as of January 1, 2020 due to the adoption of ASC Topic 326, Financial Instruments – Credit Losses. Kansas City, Missouri February 24, 2021 Exhibit 31.1 Certifications of CEO pursuant to Section 302 of the Sarbanes-Oxley Act of 2002 I, G. Timothy Laney, Chief Executive Officer, certify that: 1. I have reviewed this annual report on Form 10-K of National Bank Holdings Corporation; 2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report; 3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report; 4. The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have: a. Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared; b. Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles; c. Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and d. Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and 5. The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions): a. All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and b. Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting. Date: February 24, 2021 /s/ G. Timothy Laney G. Timothy Laney Chairman, President and Chief Executive Officer Certifications of CFO pursuant to Section 302 of the Sarbanes-Oxley Act of 2002 I, Aldis Birkans, Chief Financial Officer, certify that: Exhibit 31.2 1. I have reviewed this annual report on Form 10-K of National Bank Holdings Corporation; 2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report; 3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report; 4. The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have: a. Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared; b. Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles; c. Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and d. Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and 5. The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions): a. All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and b. Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting. Date: February 24, 2021 /s/ Aldis Birkans Aldis Birkans Chief Financial Officer Certifications of CEO and CFO pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes- Oxley Act of 2002 In connection with the annual report of National Bank Holdings Corporation (the “Company”) on Form 10-K for the year ended December 31, 2020, as filed with the Securities and Exchange Commission (the “Report”), each of the undersigned officers certifies pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that, to the best of his knowledge: (1) this Report fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934 and (2) the information contained in the Report fairly presents, in all material respects, the financial condition and results of operation of the Company. Exhibit 32 Date: February 24, 2021 Date: February 24, 2021 /s/ G. Timothy Laney G. Timothy Laney Chairman, President and Chief Executive Officer /s/ Aldis Birkans Aldis Birkans Chief Financial Officer 

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