WE BUILD ON INNOVATION WE BUILD ON INNOVATION 2 0 1 2 A N N U A L R E P O R T WE BUILD ON INNOVATION LETTER TO STOCKHOLDERS 1 Dear Fellow Stockholders Do you think in 1914 when Henry Ford installed moving assembly belts in his manufacturing plants that he envisioned the C-MAX hybrid car that can take you from Detroit to New York City on one tank of gas? Or what about Nike co-founder Bill Bowerman in 1971? When he was inventing lightweight athletic shoe soles using his wife’s waffle iron, do you think he thought of today’s shoe that weighs less than five ounces and is virtually seamless? Or take Steve Jobs. Back in 1976 when he and Steve Wozniak were working on the Apple I, did they know that one day the iPhone 5’s retina display would be so clear that the human eye would not be able to detect individual pixels? And then there’s NIC. In 1992 when we As we rang in the new year of 2012, behind us, in ran just one application using dial-up service that could only relay data modem-to-modem, did we imagine mobile devices that would make our future library of 7,500 eGovernment services accessible anytime, anywhere? But, that’s what great companies do. We begin 2011, was one of our most successful years ever – record revenues, a record-breaking four new state partnerships, and national recognition placing us among the best of the best companies in America. Yet we knew there was no time to rest, hit a plateau, or continue as is. So, we did what we do best: evolve. In 2012, NIC generated total revenues of $211.1 million, up 17 percent over 2011; total operating income increased 12 percent from the prior year to $43.2 million; and earnings per share reached $0.40, up from $0.35 in 2011. In 2012, we utilized with a revolutionary product or service, and push our free cash flow to grow stockholder value, returning the envelope of invention for decades to come. more than $32.5 million in the form of two special Innovation never stops. Great companies build a cash dividends totaling $0.50 per share. And all legacy of reinventing what they do best to make of this happened during an investment year in it even better. We are always looking ahead with which our portal teams worked hard to ramp up a belief that the best is yet to come. That is our the four new portals secured in 2011 and launch story. It is what we celebrated as part of our 20th the first phase of a very large project in Texas, anniversary in 2012. “We Build On.” We build on DPS Direct. We were successful in managing those innovation. We build on our success. We build on investments while keeping our focus on growth. our partnerships, efficiencies, corporate citizenship, By the second quarter of 2012, each of the four and more. Our passion hasn’t wavered. We new state portals secured in 2011 was generating continue what we began in 1992 – to revolutionize revenues. During that same time, our New Jersey the paper-intensive, waiting-in-line means of portal became profitable solely through non-DMV conducting business with government into a services. Just one quarter later, our Oregon portal secure, click-of-a-button, swipe-of-a-screen had completed its start-up phase as we finished interaction. We dominate this industry and are still migrating hundreds of services and websites radically changing the way people do business from legacy platforms. And, there was momentum with all levels of government today. In some ways, at the federal level too, as the Pre-Employment I believe we’re just getting started. Screening Program (PSP) was introduced to a 2 3 | continued | new audience of users with the debut of PSP 2.0 and tablet users.” Even now, the Pew Research during the fourth quarter of 2012. Center states that for many young adults, those As we grew the core business, we were also working on our future. In the second quarter of 2012, three new requests for proposal were issued for enterprise-wide eGovernment services. Six months later, we secured another first in the history of our Company – a sole-source agreement for self-funded, eGovernment services with the Commonwealth of Pennsylvania. It was definitely a year in which we continued to build on our success. We also built on our innovation. I remember when our Company made the shift from dial-up, per-minute revenue generation to its current transaction- based Internet format. What once seemed so revolutionary is now part of everyday business. That’s also how we now view the evolution of mobile. We are a company with a mobile-first with no college experience, and lower income households, a smartphone is the primary means of accessing the Internet. Today, NIC has launched more government mobile applications than any other company. In 2012, we launched 40 new native mobile applications, as we continue to expand the reach of our eGovernment services. We also “mobile enabled” many of our existing online services. In Rhode Island, 90 percent of the online services that we have developed over the years were retrofitted to a “responsive design” template in 2012. This means the online service is coded in such a way that it automatically detects the screen size of the device being used, whether it is a desktop computer, laptop, smartphone, or tablet, and scales the design and adjusts content accordingly. strategy in how we approach eGovernment. There What is important to our Company as we look to was a day when every transaction took place at a the future is that however technology evolves, it is desktop computer or an over-the-counter credit our job to use it to make conducting business with card device. But that’s all changing. The Pew government secure and efficient. That essence of Research Center, a nonprofit, nonpartisan group eGovernment is as solid today as it was 20 years that provides information on the issues shaping ago. In 2012, it fueled our organic growth, with America, said in an April 13, 2012 study, “Digital same-state portal revenues increasing a steady Differences,” that “within the next decade, 10 percent over 2011, and continued the momentous smart-device swiping will have gained mainstream interest in our business model. While we are proud acceptance as a method of payment and could to have won nine out of the top 10 awards in the largely replace cash and credit cards for most Center for Digital Government’s 2012 “Best of the online and in-store purchases by smartphone Web” competition for user-friendly and well- I replied, “We want to change the world by improving government.” It’s as simple as that. We created this industry and we will continue to make it more efficient to interact with all levels of government. I sincerely appreciate the hard work and dedication of the more than 725 NIC employees who made eGovernment flourish in 2012, and who continue to invent more creative services today. I also want to thank our Board of Directors. Their diverse areas of expertise and strategic oversight contribute to keeping NIC at the forefront of eGovernment innovation. And finally, I’d like to thank you – our stockholders. Your support helps millions of Americans file, apply, and register countless interactions with government securely and efficiently wherever technology takes them. I am proud to have served as Chief Executive Officer and Chairman of the Board during our 20th anniversary year, and I look forward to leading this Company as we “build on” our success in the future. Thank you, Harry Herington NIC’s Executive Leadership Team from left: STEPHEN M. KOVZAN, Chief Financial Officer; ROBERT W. KNAPP, Chief Operating Officer; HARRY H. HERINGTON, Chief Executive Officer and Chairman of the Board; and WILLIAM F. BRADLEY, JR., Executive Vice President, Chief Administrative Officer, General Counsel, and Secretary. designed “.gov” websites, they are not eGovernment. Just as your front door is an entry point to your home, a “.gov” home page is an access point to our eGovernment services. True eGovernment is the service – renewing a professional license, applying for a handicap parking permit, filing taxes, checking in harvested wild game, searching for a property lien, looking up a district court record, pulling a truck driver’s inspection history report, and much, much more. As I was interviewed this past spring for the Ernst Chief Executive Officer and & Young Entrepreneur of the Year® Award, I was Chairman of the Board asked what our goals are. Without hesitation, NIC Inc. 4 5 Growing stronger year over year. As shown on the charts below, NIC had a year of strong growth. This growth caught the attention of Standard & Poor’s, which added NIC to the S&P SmallCap 600 Index in 2012. EARNINGS PER SHARE 0.40 0.35 0.30 0.25 0.20 0.15 0.10 $0.40 $0.35 $0.28 $0.19 $0.22 $0.17 $0.19 $0.12 $0.10 $0.11 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 PORTAL REVENUES in millions 200 150 100 50 0 $199.4 $170.3 $155.2 $128.6 $96.8 $82.5 $70.0 $57.9 $48.5 $40.2 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 $0.40 EARNINGS PER SHARE EGOV’s stock price increased nearly 23 percent in 2012; noted by The Kansas City Star as one of the strongest performing stocks among publicly traded Kansas City companies. $32.5 MILLION IN SPECIAL CASH DIVIDENDS was paid to stockholders in 2012, totaling $0.50 per share. $150 MILLION or $2.35 per share has been paid to stockholders in special cash dividends since 2007. 3 $211.1 MILLION TOTAL REVENUES Up 17% over 2011 $43.2 MILLION OPERATING INCOME An increase of 12% over the prior year $199.4 MILLION TOTAL PORTAL REVENUES Up 17% over 2011 26% NON-DMV PORTAL REVENUE GROWTH Over 2011 WE BUILD ON FINANCIAL STRENGTH 6 4 7 WE BUILD ON OUR MODEL Download the Layar app to your smartphone. Open the app, hover your phone over this page and press “Scan.” Look for the “Tap to view” button to discover additional online content, such as the entire University of Utah executive summary. $61 MILLION $61 MILLION COST AVOIDANCE BY THE STATE OF UTAH OVER FIVE YEARS by placing nine high- volume services online and utilizing NIC’s self- funded model, according to a study by the University of Utah. Since 1999, more than 1,000 online services have been developed for the state by NIC’s subsidiary, Utah Interactive, LLC. $10 THE AMOUNT NEARLY ONE-THIRD OF AMERICANS ARE WILLING TO PAY AS AN ONLINE EFFICIENCY FEE PER TRANSACTION IN ORDER TO AVOID STANDING IN LINE AT A GOVERNMENT AGENCY OFFICE.* 3 Making government more accessible works for everyone. This year two studies revealed that self-funded eGovernment works. One showed it is preferred by citizens, while another noted it has helped the state of Utah avoid millions of dollars in costs. $ 67% OF AMERICANS WOULD PAY AN EFFICIENCY FEE to conduct business with government online versus in line at a government agency office.* *2012 Wakefield Research nationwide survey of 1,000 nationally representative American adults ages 18 and older. 67% $13 the cost per transaction saved by providing a government service online versus offline (waiting in line at a government agency office), according to a study by the University of Utah. 8 9 The NIC family continues to grow. NIC continues to grow in two significant ways: 1) Adding new partners, and 2) Growing the business we do with current partners who continue to place their confidence in us through contract rebids and renewals. More than half the states in the U.S. now partner with NIC for their eGovernment needs. CONTRACT RENEWALS Fourteen partners exercised contract extensions in 2012. THE STATE OF ARIZONA signed a one-year contract extension with NICUSA, Arizona Division. THE FEDERAL ELECTION COMMISSION signed a contract extension with NIC Technologies through April 2013. THE FEDERAL MOTOR CARRIER SAFETY ADMINISTRATION signed a one-year contract extension with NIC Technologies. THE STATE OF HAWAII signed a three-year contract extension with Hawaii Information Consortium. THE STATE OF IOWA signed a contract extension with Iowa Interactive through March 2013. THE STATE OF KANSAS signed a one-year contract extension with Kansas Information Consortium. THE COMMONWEALTH OF KENTUCKY signed a one-year contract extension with Kentucky Interactive. THE STATE OF MAINE signed a two-year contract extension with Maine Information Network, which includes options for the state to extend the contract for two additional two-year renewal terms. THE STATE OF NEW JERSEY signed a one-year contract extension with New Jersey Interactive. THE STATE OF OKLAHOMA signed a one-year contract extension with Oklahoma Interactive. THE STATE OF RHODE ISLAND signed a contract extension with Rhode Island Interactive through March 2013. THE STATE OF UTAH signed a three-year contract extension with Utah Interactive. THE STATE OF VERMONT signed a contract extension with Vermont Information Consortium through April 2013. THE STATE OF WEST VIRGINIA signed a one-year contract extension with West Virginia Interactive. CONTRACT RENEWALS KANSAS KENTUCKY MAINE UTAH VERMONT WEST VIRGINIA ARIZONA HAWAII IOWA THE FEDERAL MOTOR CARRIER SAFETY ADMINISTRATION NEW JERSEY OKLAHOMA RHODE ISLAND THE FEDERAL ELECTION COMMISSION PENNSYLVANIA NEW CONTRACT NEW CONTRACT THE COMMONWEALTH OF PENNSYLVANIA In 2012, NIC secured a new partnership through its first sole-source agreement. Pennsylvania became the 29th state to partner with NIC to provide eGovernment services. The contract term is for five years with renewal options through December 2022. ALABAMA CONTRACT REBID CONTRACT REBID One partner signed a new contract with NIC in 2012 as part of the mandatory rebid process. THE STATE OF ALABAMA signed a new contract with Alabama Interactive to manage its eGovernment services for up to five years. WE BUILD ON PARTNERSHIPS Download the Layar app to your smartphone. Open the app, hover your phone over this page and press “Scan.” Look for the “Tap to view” button to read about NIC’s 20th anniversary year and what partners have to say about the eGovernment efficiencies NIC has delivered during the past two decades. 10 4 11 WE BUILD ON NEW BEGINNINGS New revenue streams flow in 2012. Generating new and more profitable revenue streams on an annual basis is the lifeblood of every successful company. By mid-2012, each of the four portals secured in 2011 was generating revenue. Mississippi Mississippi ranked among the top 5 Web portals in the country after partnering with NIC for just 12 months. The site also won six additional awards in 2012, and two awards for the mobile version of MS.gov. Delaware Delaware launched several new online services, including the Public Integrity Reporting System, which features registration, employer authorization, and financial reporting for lobbyists, financial disclosure for public officers, and an administrative back-end system for the Public Integrity Commission. It also helps meet Governor Markell’s goal of providing greater transparency and accessible data to the public. Oregon Oregon partnered with the Secretary of State’s office to launch the new portal’s first service, Business Xpress, the collaboration of nine state agencies bringing together varying state online services, forms, and information into a single online location. Maryland Maryland developed several new services during its first year, including the Central Business Licensing and Registration system, the Maryland Waste Kitchen Grease Registry, the Insurance Contact Registry Search, and the Maryland Practice Driving Test mobile application for Apple and Android platforms, as well as a suite of driver and vehicle search and monitoring services for the Maryland Motor Vehicle Administration. 12 13 Our services get better every year. Each year we develop new services so more people can conduct business securely and efficiently across all screens – Web, mobile, kiosks, and more. IN NEW JERSEY, 545,022 TEMPORARY VEHICLE TAGS WERE PROCESSED through the New Jersey Temporary Vehicle Tag online service, which became mandatory on July 1, 2012. July 1 2012 “We’re confident now that when a police officer or a tolling authority needs to rely on that temporary tag, it is clearly legible ... even before they get out of their cruiser. That is light years ahead of where we were before,” said Ray Martinez, Chief Administrator of the New Jersey Motor Vehicle Commission. Government Technology, Nov. 27, 2012 “Secretary of State Charles Summers describes the addition of service at AAA offices as a ‘force multiplier’ of its ability to effectively serve its customers.” Government Technology, Aug. 10, 2012 Maine launched a customized version of the Driver’s License/ID Renewal & Replacement online service for AAA, allowing for driver’s licenses to be renewed or replaced at AAA offices. 200 MILLION TRANSACTIONS were completed using online services developed by NIC. $22.5 BILLION WAS SECURELY PROCESSED by NIC on behalf of its government partners. 500 NEW REVENUE- GENERATING ONLINE APPLICATIONS were developed by NIC portals in 2012. 7,500 TOTAL UNIQUE ONLINE SERVICES have been developed by NIC since 1992. WE BUILD ON EFFICIENCIES Download the Layar app to your smartphone. Open the app, hover your phone over this page, and press “Scan.” Look for the play button and tap for more examples of great eGovernment solutions featured in the video, “eGovernment Delivers.” 14 15 WE BUILD ON EFFICIENCIES 6,500 Texas state inspection stations deployed the new Vehicle Inspection Connection system in September 2012 as part of the DPS Direct suite of services. In the first three months of operation: • 2.4 million vehicle inspections were completed. • 50,000 certificates were ordered. • 22,000 end user accounts were activated. $1was processed through Vermont’s n o i l l i b business tax application, VTBizFile, since the service originally launched. $250,000 is the amount the state of Arkansas estimates it will save annually from two enhancements made to the Arkansas State Jobs website that resulted in an entirely paperless hiring process. 30,000+ marriages take place in Hawaii annually. A new online service developed by NIC’s Hawaii team allows couples to apply online for a civil union or marriage license in Hawaii, making the process nearly paperless except for the marriage certificate itself. 48,109 CAMPSITE NIGHTS WERE RESERVED IN 2012 BY 17,373 CAMPERS THROUGH THE MAINE ONLINE CAMPGROUND RESERVATION TOOL, CONTRIBUTING NEARLY $1 MILLION TO THE MAINE STATE GENERAL FUND. “The campground reservation solution was able to process 68 reservations in a one-minute time period. This resulted in less frustration for campers and reduced stress on our limited call center resources.” Tom Morrison, Director of Operations and Maintenance, Maine Department of Agriculture, Conservation and Forestry 728,524 commercial truck driver records were pulled in 2012 using the Pre-Employment Screening Program that NIC developed and manages on behalf of the U.S. Department of Transportation Federal Motor Carrier Safety Administration. 16 17 WE BUILD ON MOBILITY 106 106 NATIVE MOBILE APPLICATIONS have been developed by NIC, and they have been downloaded more than 1.5 million times. 40 40 NEW NATIVE MOBILE APPLICATIONS were launched by NIC in 2012, resulting in 328,365 downloads. 72 72 iPAD KIOSKS ARE AVAILABLE FOR ON-SITE CUSTOMER USE at 26 Tennessee driver service facilities, using a custom application developed by NIC’s Tennessee team that allows citizens to renew or replace their driver’s license, submit their payment, and receive their license within minutes. Mobile is on the rise. As the use of tablets and smartphones continues to expand, so does NIC’s development of mobile-friendly sites and services, helping to make eGovernment accessible anytime, anywhere. 26,000 2,000 26,000 NEW JERSEY CHARITIES CAN BE “INVESTIGATED BEFORE YOU DONATE” USING THE CHARITY LOOKUP MOBILE APPLICATION available for the iPhone, iPad, and iPod touch. The mobile application was featured in a June 12, 2012 article in USA Today. 50,000 50,000 HARVESTED DEER IN INDIANA WERE REPORTED USING THE CheckIN GAME REPORTING SYSTEM IN 2012. The application takes a “mobile-first” approach using responsive design to format correctly on a computer, smartphone, or tablet. Game can be checked in real-time from the field. 2,000 DOWNLOADS OF ARKANSAS’S “ReadyAR” NATURAL DISASTER PREPAREDNESS MOBILE APPLICATION took place during National Preparedness Month. The mobile app includes information on weather conditions, road closures, and emergency preparedness. 7 7 INDUSTRY ASSOCIATIONS, including the Republican Governors Association, the American Association of Motor Vehicle Administrators, and the Montana Office of Technology, have used a mobile agenda application developed by NIC’s West Virginia team. 18 19 Giving back is good business. NIC employees pride themselves on giving their time and talents to worthy causes. Each year the team and individual who go above and beyond giving back to their community receive NIC’s Team of the Year and Citizen of the Year awards. NIC’s Oklahoma portal received the Team of the Year award for donating more than 292 HOURS OF COMMUNITY SERVICE to 20 charitable events in the Oklahoma City area. 135 UNITS OF BLOOD WERE DONATED by NIC employees as part of the Company’s 20th anniversary celebration. The American Red Cross estimates the donated blood will save nearly 400 lives. JILL WILLHOITE, director of marketing for NIC’s Oklahoma portal, received the Company’s 2012 Citizen of the Year award for going above and beyond in giving back to her community. New revenue streams flow in 2012.4 – NIC’s newest portals: Mississippi, Delaware, Oregon, and Maryland all generated revenues by the second quar-ter of 2012.Mississippi ranked among the top 10 Web portals in the country after partnering with NIC for just 12 months.Delaware launched several new online services, including the Public Integrity Reporting System, allowing lobbyists and public officials to disclose expenses, as well as gifts related to the lobbying activity of each piece of legislation. The service also allows the public to search all lobbying activity in the state.Oregon partnered with the Secretary of State’s office to launch the new portal’s first service, Business Xpress, the collaboration of nine state agencies bringing together vary-ing state online services, forms, and information in a single website. Maryland developed several new services during its first year, including the Maryland Waste Kitchen Grease Reg-istry, the Insurance Contact Registry Search, and the Maryland Practice Driving Test mobile application for the Android platform.3 WE BUILD ON COMMUNITY NIC’s CEO gives back to the community in a big way. Download the Layar app to your smartphone. Open the app, hover your phone over this page, and press “Scan.” Look for the play button and tap to watch a video showing how his initiative, Ride4Cops, is changing lives. 20 2 AWARDS OF NATIONAL RECOGNITION were received by NIC’s CEO Harry Herington on the same day – June 5, 2012. Herington was awarded the Ernst & Young Entrepreneur of the Year® Award for technology in the Central Midwest Region, as well as the first-ever Charles Shinholser Award for Volunteerism from Concerns of Police Survivors (C.O.P.S.). The Shinholser Award is C.O.P.S.’s highest volunteer honor and was awarded to Herington for his outstanding support of the families of fallen officers. 4 21 WE BUILD ON RECOGNITION Top 1% NIC’S POSITION AMONG ALL PUBLICLY TRADED SMALL COMPANIES by ranking 31st on Forbes’ list of the “100 Best Small Companies in America.” This was the Company’s fourth consecutive year to make the list, and NIC was the only company from the state of Kansas. 9 OUT OF THE TOP 10 best state websites in the country, as ranked by the Center for Digital Government, are NIC partner states. 8 CEOs WERE INTERVIEWED for the Forbes Insights research piece: “Inspired for Growth: Lessons from Middle Market Companies,” including NIC’s. He was also quoted in an April 20, 2012 Forbes article about the research. Recognition follows success. The success we had in 2012 did not go unnoticed. We continue to be recognized for our innovative eGovernment solutions and the Company’s financial strength. NIC’S RANKING BY FORBES ON ITS LIST OF THE “25 FASTEST- GROWING TECHNOLOGY COMPANIES IN AMERICA.” More than 5,000 publicly traded technology companies were evaluated based on market capitalization and a minimum of 10 percent revenue growth over the past three years, among other factors. NIC was the only Midwestern company to make the list. #1 – RANKING OF ALABAMA.GOV AS THE BEST STATE WEBSITE IN THE COUNTRY as part of the Center for Digital Government’s “Best of the Web” competition. This is the first time in state history that Alabama has received this first-place honor. 1 NIC employee, DAN CHAPMAN, was selected as one of 18 individuals from across the United States to serve on the Presidential Innovation Fellows program in Washington, D.C. More than 700 individuals applied to be a part of the program. 75% OF THE eGOVERNMENT SERVICES RECOGNIZED IN THE BUSINESS- TO-GOVERNMENT CATEGORY of the Center for Digital Government’s “2012 Digital Government Achievement Awards” were developed by NIC portals. 1st ever IDEAS AWARD by the National Association of Secretaries of State (NASS) went to Nebraska for its online application that tracks proposed state rules and regulations. 22 23 WE BUILD ON RECOGNITION AAMVA PACE Award Best Use of Social Media Colorado, Guy Vroom Campaign aWWWards Utah.gov, Honorable Mention Best of State Award Utah.gov, Winner Bright Idea Award, Ash Center for Democratic Governance and Innovation at Harvard Kennedy School Rhode Island Quick Start Bronze Quill Award Marketing and Communications 2011 Texas.gov Marketing Campaign Interactive Media Design 2011 Texas.gov Online Advertising Campaign Center for Digital Government Best Fit Integrator Award My Maine Connection Rhode Island Quick Start Best of the Web 1st Place: Alabama 3rd Place: Utah 4th Place: Rhode Island 5th Place: Mississippi Finalists: Maine, Nebraska, Texas, and Virginia Digital Education Achievement Award Virginia, Master the Math mobile application Digital Government Achievement Award Government-to-Citizen Category Colorado – Gambling Intercept Payment System Tennessee – Driver Service Center, Self-Service iPad Kiosks Texas – Driver License Eligibility and Reinstatement Utah – Warrant Checks Idaho – On-The-Go (OTG) Mobile Payments Hawaii – Mobile Application for Annual License Renewal, Honorable Mention Texas – Driver License Renewal and Change of Address, Honorable Mention Government-to-Business Category Maine – Regulatory Licensing and Permitting New Jersey – Temp Tag Service New Jersey – Uniform Commercial Code Service South Carolina – Secretary of State Uniform Commercial Code Online Texas – Nurse Licensing Renewal Utah – One-Stop Business Registration v. 4 Driving State Digital Government Category Indiana – Mobile Bus Inspection Application West Virginia – Homeland Security Emergency Management Suspicious Activity Utah – Master Index Government Internal Category Utah – GovPay Center for Plain Language ClearMark Award Texas – Website/Dynamic Media: Public Sector – City of Houston – Traffic Ticket Payment Texas – Website/Dynamic Media: Public Sector – Department of Public Safety – Driver License Renewal Davey Award Alabama – Alabama.gov, Silver Award Government Website Design Colorado – Online Driver’s License Renewal Service – Guy Vroom Campaign, Silver Award Integrated Marketing Mississippi – MS.gov, Silver Award Government Website Design Rhode Island – RI.gov, Silver Award Government Website Design Excellence.gov Award Utah – Finalist, Social Media, Connect.Utah.gov West Virginia – Finalist, WV DMV Vehicle Registration System Government Computer News Award for IT Achievement Arkansas – Arkansas YOUniversal Financial Aid System, Honorable Mention Government Customer Service Support Excellence Awards Utah – Finalist, Technical Excellence Utah – Finalist, Customer Focus Excellence GovMark Award Utah – Media Campaign Texas – Best Digital Program – Texas.gov 2011 Marketing Campaign, Honorable Mention Horizon Interactive Award Utah Interactive Media Awards Outstanding Achievement Award Texas – Government Delaware – Public Meeting Calendar NASPO 2012 George Cronin Awards for Procurement Excellence Arkansas – Arkansas Business Emergency Listing System (ABEL), Honorable Mention Alabama – Award of Excellence – Web Applications/Services Category for Alabama.gov Indiana – Silver Award, Interactive Distinction – Courts.IN.gov Best in Class MS.gov RI.gov Utah.gov International Association of Commercial Administrators (IACA) Merit Award Hawaii – Mobile Applications for Annual Business Filings MarCom Award Mississippi – Gold, Website Design – Mobile MS.gov Oklahoma – Gold, Website Design – OK.gov Home Page Oklahoma – Gold, Website Design – Gov. Fallin Website TechPoint Mira Awards Nominee Indiana – Innovation of the Year Mobile Web Award Indiana – Best Travel Application – DNR iPhone Application Indiana – Best of Show Mobile Application – DNR iPhone Application Rhode Island – Best Government Mobile Application, RI Government Online National Association of Secretaries of State (NASS) IDEA Award Nebraska – Rules and Regulations Tracking System PTI Web 2.0 State and Local Government Award Delaware – Public Meeting Calendar Utah – Mark Index Connect SC Government Management Information Systems Association Elite Achiever Award South Carolina – UCC Online Application with the SC Secretary of State Silver Communicator Award Colorado – Guy Vroom Campaign (for the promotion of Colorado’s Online Driver’s License Renewal Service) Summit International Awards Indiana – Silver Award Sunshine Review – Sunny Award Indiana – Top Transparency Website The Communicator Awards Mississippi – Award of Distinction – MS.gov Structure NASCIO Recognition Awards Hawaii – Finalist, Digital Government to Business Mississippi – Mobile MS.gov Tennessee – Finalist, Tennessee’s Driver Service Center iPad Kiosk Mississippi – Award of Distinction – MS.gov Navigation Mississippi – Award of Distinction – MS.gov Home Page Utah – Winner – Utah.gov Indiana – Silver Award, Interactive Distinction – Indiana Transparency Portal Rhode Island – Silver Award, RI.gov Top US Government Websites Maine – Design Shack VEMA (Visual Excellence in the Multimedia Arts) Utah – Winner – Utah.gov W3 Awards Indiana – Gold Award, Government Website Category – IN.gov Indiana – Silver Award, Web Application/Services Category – IDOI Rate Watch Application Rhode Island – Silver Award, Rhode Island Government Online Web Marketing Association’s WebAward Hawaii – Best Mobile Government Website – Mobile Applications for Annual Business Filings Indiana – Outstanding Government Website – IN.gov Mississippi – Outstanding Government Website – MS.gov Texas – Government Standard of Excellence – Texas.gov Utah – Finalist – Utah.gov Alabama – Best of Industry – Best Government Website – Alabama.gov 24 25 We think NIC is the best in the business because our leaders are the best in the business. BOARD OF DIRECTORS HARRY H. HERINGTON Chairman of the Board and Chief Executive Officer Mr. Herington, 53, is the Chief Executive Officer of NIC and previously served as the Company’s President, Chief Operating Officer, and Executive Vice President of Portal Operations. He became an NIC Director in 2006. ART N. BURTSCHER Lead Independent Director Mr. Burtscher, 62, is President, Westwood Trust Western Region. He is also a Director of Novation, American National Bank, and several privately held companies. He became an NIC Director in 2004 and was named Lead Director in 2008. DANIEL J. EVANS Governor Evans, 87, is Chairman of Daniel J. Evans Associates Consulting, a public policy consulting firm, and previously served as Governor and U.S. Senator for the state of Washington. He is also a Director of Costco Wholesale Corporation and Archimedes Technology Group. He became an NIC Director in 1998. KAREN S. EVANS Ms. Evans, 53, is an independent consultant and the National Director of U.S. Cyber Challenge, a nationwide talent search and skills development program focused on the cyber workforce. She previously served as the de facto federal Chief Information Officer under President George W. Bush. She became an NIC Director in 2011. ROSS C. HARTLEY Mr. Hartley, 65, is a co-founder of NIC and former President of The Hartley Insurance Group. He is also a Director of the Empire District Electric Company. He became a Director of the original companies beginning in 1991, and later an NIC Director upon the Company’s formation in 1998. C. BRAD HENRY Governor Henry, 49, is of counsel to the law firm of Lester, Loving & Davies in Edmond, Okla., and is a founding member of Henry-Adams Companies, LLC. He was appointed by President Obama to the federal Council of Governors. He previously served as the Governor of Oklahoma, and was only the third governor in the state to serve two consecutive terms. He became an NIC Director in 2011. ALEXANDER C. KEMPER Mr. Kemper, 47, is Chairman of The Collectors Fund, a private equity fund, and Chairman and Chief Executive Officer of Pollenware, a trade settlement company. He is a Director of UMB Financial Corp., AXA, ArtUSA, and several privately held companies. He became an NIC Director in 2007. WILLIAM M. LYONS Mr. Lyons, 57, is the former President and CEO of American Century Companies, Inc., a Kansas City-based investment manager. Mr. Lyons is also a Director of Morningstar, Inc. and the NASDAQ Stock Exchange. He became an NIC Director in 2009. PETE WILSON Governor Wilson, 79, is a Principal at Bingham Consulting Group, a business consulting firm. He previously served as Governor and U.S. Senator for the state of California and Mayor of San Diego. He is also a Director of The Irvine Corporation, U.S. TelePacific Corporation, and U.S. HealthWorks. He became an NIC Director in 1999. COMMITTEE MEMBERSHIPS AUDIT COMMITTEE Art N. Burtscher – Chair Daniel J. Evans Karen S. Evans Ross C. Hartley C. Brad Henry Alexander C. Kemper William M. Lyons Pete Wilson COMPENSATION COMMITTEE Alexander C. Kemper – Chair Art N. Burtscher Daniel J. Evans Karen S. Evans C. Brad Henry William M. Lyons Pete Wilson CORPORATE GOVERNANCE & NOMINATING COMMITTEE William M. Lyons – Chair Art N. Burtscher Daniel J. Evans Karen S. Evans Ross C. Hartley C. Brad Henry Alexander C. Kemper Pete Wilson CORPORATE INFORMATION 26 4 27 CORPORATE INFORMATION CONTACTING THE BOARD OF DIRECTORS Communications to NIC’s Board of Directors should be sent via email to board@egov.com or in writing to: Board of Directors NIC Inc. 25501 West Valley Parkway Suite 300 Olathe, KS 66061 The Board’s committee charters, the Company’s Code of Business Conduct and Ethics, and Corporate Governance Principles and Best Practices may be found on the Company’s website at www.egov.com/ Investors/CorporateGov and may be obtained in print by contacting the Investor Relations Department at invest@egov.com or (913) 498-EGOV. EXECUTIVE LEADERSHIP TEAM* SENIOR MANAGEMENT STEERING COMMITTEE INDEPENDENT REGISTERED PUBLIC ACCOUNTANTS Harry H. Herington Chairman of the Board and Chief Executive Officer Age 53 William F. Bradley, Jr. Executive Vice President, Chief Administrative Officer, General Counsel, and Secretary Age 58 Stephen M. Kovzan Chief Financial Officer Age 44 Robert W. Knapp Chief Operating Officer Age 44 *Members of the Executive Leadership Team are also members of the Senior Management Steering Committee. Additional members are: Aimi M. Daughtery Chief Accounting Officer Age 42 Ron E. Thornburgh Senior Vice President, Business Development Age 50 PricewaterhouseCoopers LLP 1100 Walnut Street Suite 1300 Kansas City, MO 64106 (816) 472-7921 www.PwC.com OUTSIDE COUNSEL Stinson Morrison Hecker LLP 1201 Walnut Street Suite 2900 Kansas City, MO 64106 (816) 842-8600 www.stinson.com STOCKHOLDER INFORMATION ANNUAL MEETING The Annual Meeting of NIC Inc. stockholders will be held May 7, 2013 at The Oread, 1200 Oread Avenue, Lawrence, KS 66044. A formal notice, together with the proxy statement and proxy form (along with this annual report), will be mailed in advance of the meeting to all stockholders of record entitled to vote. Stockholders are encouraged to attend the meeting, but those unable to do so are asked to vote in advance of the meeting by telephone, on the Internet, or by mail as described in the proxy form. STOCK LISTING NIC Inc.’s common stock is traded on the NASDAQ Global Select market under the symbol “EGOV.” REGISTER AND TRANSFER AGENT Computershare 250 Royall Street Canton, MA 02021 (781) 575-2000 www.computershare.com INVESTOR RELATIONS Copies of NIC’s Annual Report on Form 10-K, Quarterly Reports on Form 10-Q, and other publications are available free of charge upon request. Inquiries should be directed to: Angela Skinner Director of Corporate Communications & Investor Relations 25501 West Valley Parkway Suite 300 Olathe, KS 66061 (913) 754-7054 (877) 234-EGOV askinner@egov.com Important information is included in the most recent Form 10-K, which is attached to this annual report. These documents can also be viewed online at www.egov.com/Investors. CREDITS DESIGN Trozzolo Communications Group Kansas City, MO www.trozzolo.com PRINTING Alpine Litho-Graphics Kansas City, MO www.alpinelitho.com TRADEMARKS & REGISTERED SERVICE MARKS NIC Inc. is a registered service mark of NIC Inc. The NIC logo and “The People Behind eGovernment” are registered trademarks of NIC Inc. Certain other names and logos protected by trademark appear in this report. Rather than list the names and entities that own these trademarks or insert a trademark symbol with each mention of the trademark, NIC Inc. states that it is using the names only for informational purposes and to the benefit of the trademark owner with no intention of infringing upon that trademark. ©2013 NIC Inc. NIC is an equal opportunity employer. 28 29 Expanding to serve more partners in more places. NIC is proud to partner with 3,500 federal, state, and local government agencies. ALABAMA Alabama.gov ARIZONA AZ.gov ARKANSAS Arkansas.gov COLORADO Colorado.gov DELAWARE Delaware.gov FEDERAL ELECTION COMMISSION FEC.gov HAWAII Hawaii.gov IDAHO Idaho.gov INDIANA IN.gov INDIANAPOLIS & MARION COUNTY, IN IndyGov.biz IOWA Iowa.gov KANSAS Kansas.gov KENTUCKY Kentucky.gov MAINE Maine.gov MARYLAND Maryland.gov MISSISSIPPI MS.gov MONTANA MT.gov NEBRASKA Nebraska.gov NEW JERSEY NJ.gov SOUTH CAROLINA SC.gov TENNESSEE TN.gov TEXAS Texas.gov NEW MEXICO MVD Mvd.newmexico.gov US DEPARTMENT OF TRANSPORTATION Psp.fmcsa.dot.gov OKLAHOMA OK.gov OREGON Oregon.gov PENNSYLVANIA PA.gov RHODE ISLAND RI.gov UTAH Utah.gov VERMONT Vermont.gov VIRGINIA Virginia.gov WEST VIRGINIA WV.gov UNITED STATES SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549 FORM 10-K (Mark One) x ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended December 31, 2012 o TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transaction period from to Commission file number 000-26621 NIC INC. (Exact name of registrant as specified in its charter) Delaware (State or other jurisdiction of incorporation or organization) 52-2077581 (I.R.S. Employer Identification No.) 25501 West Valley Parkway, Suite 300, Olathe, Kansas 66061 (Address of principal executive offices, including Zip Code) Registrant’s telephone number, including area code: (877) 234-3468 Securities registered pursuant to Section 12(b) of the Act: Title of Each Class Common Stock, $0.0001 par value per share Name of Each Exchange on Which Registered The NASDAQ Stock Market, LLC Securities registered pursuant to Section 12(g) of the Act: None Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act. Yes o No x Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or 15(d) of the Act. Yes o No x Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes x No o Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files). Yes x No o i Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K is not contained herein, and will not be contained, to the best of registrant’s knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K or any amendment to this Form 10-K. o Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer or a smaller reporting company. See the definitions of “large accelerated filer”, “accelerated filer” and “smaller reporting company” in Rule 12b-2 of the Exchange Act. (Check one): Large accelerated filer x Non-accelerated filer o (Do not check if a smaller reporting company) Accelerated filer o Smaller reporting company o Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Act). Yes o No x The aggregate market value of voting stock held by non-affiliates of the registrant, as of June 30, 2012, was approximately $753,110,699 (based on the closing price for shares of the registrant’s common stock as reported by the NASDAQ Global Select Market on that date). Shares of common stock held by each executive officer, director and holder of 10% or more of the outstanding common stock have been excluded in that such persons may be deemed to be affiliates. This determination of affiliate status for purposes of this calculation is not intended as a conclusive determination of affiliate status for other purposes. On February 13, 2013, 64,725,996 shares of the registrant’s common stock, $0.0001 par value per share, were outstanding. DOCUMENTS INCORPORATED BY REFERENCE Portions of the registrant’s definitive Proxy Statement to be issued in connection with its Annual Meeting of Stockholders to be held in 2013 are incorporated by reference into Part III of this Form 10-K. ii TABLE OF CONTENTS NIC INC. FORM 10-K ANNUAL REPORT Business Risk Factors Unresolved Staff Comments Properties Legal Proceedings Mine Safety Disclosures PART I PART II Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities Selected Consolidated Financial Data Management’s Discussion and Analysis of Financial Condition and Results of Operations Item 1. Item 1A. Item 1B. Item 2. Item 3. Item 4. Item 5. Item 6. Item 7. Item 7A. Item 8. Item 9. Quantitative and Qualitative Disclosures About Market Risk Consolidated Financial Statements and Supplementary Data Changes in and Disagreements with Accountants on Accounting and Financial Disclosure Item 9A. Item 9B. Controls and Procedures Other Information PART III Item 10. Item 11. Item 12. Item 13. Item 14. Directors, Executive Officers and Corporate Governance Executive Compensation Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters Certain Relationships and Related Transactions, and Director Independence Principal Accountant Fees and Services Item 15. Exhibits, Financial Statement Schedules PART IV Page 2 14 27 27 27 27 28 30 31 45 46 71 71 72 73 73 73 74 74 75 iii (This page intentionally left blank.) PART I CAUTIONS ABOUT FORWARD LOOKING STATEMENTS Statements in this Annual Report on Form 10-K regarding NIC Inc. and its subsidiaries (the “Company,” “NIC,” “we,” “our,” or “us”) and its business, which are not current or historical facts, are “forward-looking statements” that involve risks and uncertainties. Forward-looking statements include, but are not limited to, statements of plans and objectives, statements of future economic performance or financial projections, statements of assumptions underlying such statements, and statements of NIC’s or management’s intentions, hopes, beliefs, expectations or predictions of the future. For example, statements like we “expect,” we “believe,” we “plan,” we “intend,” or we “anticipate” are forward-looking statements. Investors should be aware that our actual operating results and financial performance may differ materially from our expressed expectations because of risks and uncertainties about the future including risks related to economic and competitive conditions. Any forward-looking statements made in this Form 10-K speak only as of the date of this report. We will not necessarily update the information in this Annual Report on Form 10-K if any forward-looking statement later turns out to be inaccurate. No one should assume that results projected in or contemplated by the forward- looking statements will continue to be accurate in the future. Details about risks affecting various aspects of our business are included throughout this Form 10-K. Investors should read all of these risks carefully, and should pay particular attention to risks affecting competition issues discussed on page 13, the other specific risk factors discussed on pages 14 to 27, the factors discussed in the introduction to Item 7, Management’s Discussion and Analysis of Financial Condition and Results of Operations, and commitments and contingencies described in Notes 2, 3, 6, 7 and 9 to the consolidated financial statements included in this Form 10-K. Other factors not presently identified may also cause actual results to differ. AVAILABLE INFORMATION Our website address is http://www.egov.com. Through this website, we make available, free of charge, on the Investor Relations section of our website (http://www.egov.com/Investors/Financials/Pages/SEC.aspx) our Annual Report on Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K, and all amendments to these reports (if any), as soon as reasonably practicable after these reports are electronically filed with or furnished to the Securities and Exchange Commission (the “SEC”). We also make available through our website other reports filed with the SEC under the Securities Exchange Act of 1934, as amended (the “Exchange Act”), including our proxy statements and reports filed by officers and directors under Section 16(a) of that Act. We do not intend for information contained in our website to be part of this Annual Report on Form 10-K. The public may read and copy any materials that the Company files with the SEC at the SEC’s Public Reference Room at 100F Street NE, Washington, D.C. 20549. The public may obtain information on the operation of the Public Reference Room by calling the SEC at 1-800-SEC-0330. The SEC also maintains a website (http://www.sec.gov) that contains reports, proxy and information statements, and other information regarding the issuers that file electronically with the SEC. FREQUENTLY USED TERMS In this Annual Report on Form 10-K, we use the terms “NIC,” “the Company,” “we,” “our,” and “us” to refer to NIC Inc. and its subsidiaries, unless the context otherwise requires. All references to years, unless otherwise noted, refer to our fiscal year, which ends on December 31. We use the term “eGovernment” to refer to electronic government, and we use the term “portal” to refer to an official government website outsourced to NIC. We use the term “enterprise-wide” to refer to our portals that provide state-wide services to multiple government agencies, which excludes our New Mexico portal, which serves only the New Mexico Motor Vehicle Division and its parent, the New Mexico Taxation and Revenue Department. We also use the term “partner” to refer to our government clients, with whom we have contractual relationships for eGovernment services. 1 INDUSTRY AND MARKET DATA Industry and market data and survey and study results disclosed in this Form 10-K were obtained from industry, university, public interest and general publications. We have not independently verified the industry and market data or survey or study results obtained from these publications. Actual future industry and market conditions and results may differ materially from the conditions and results forecasted or reported in these publications. ITEM 1. BUSINESS Business Overview NIC is a leading provider of eGovernment services that helps governments use the Internet to reduce internal costs, increase efficiencies, and provide a higher level of service to businesses and citizens. We accomplish this currently through two channels: our primary outsourced portal businesses and our software & services businesses. In our primary outsourced portal businesses, we generally enter into long- term contracts with state and local governments to design, build, and operate Internet-based, enterprise-wide portals on their behalf. These portals consist of websites and applications we have built that allow businesses and citizens to access government information online and complete secure transactions, such as applying for a permit, retrieving government records, or filing a government-mandated form or report. The business model supporting most of our long-term contracts is a self-funded model. Our self-funded business model is one where we absorb the costs to build the portal’s technical infrastructure and develop eGovernment services. After a service has launched, we and our government partners share a portion of the fees generated from electronic transactions, which are paid by the end users of the service. Our government partners benefit by reducing their financial and technology risks, increasing their operational efficiencies, and gaining a centralized, customer-focused presence on the Internet, while businesses and citizens receive a faster, more convenient, and more cost-effective means to interact with governments. We are typically responsible for funding up-front investment and ongoing operations and maintenance costs of the government portals. We typically enter into multi-year contracts with our government partners and manage operations for each contractual relationship through separate local subsidiaries that operate as decentralized businesses with a high degree of autonomy. Our business plan is to increase our revenues by delivering new services to a growing number of government entities within our existing contractual relationships and by signing long-term portal contracts with new government partners. Our software & services businesses operate primarily through our NIC Technologies subsidiary, which provides software development and services, other than enterprise-wide outsourced portal services, to state and local governments as well as federal agencies. Segment Information Our Outsourced Portals segment is our only reportable segment and generally includes our subsidiaries that operate enterprise-wide outsourced state and local government portals and the corporate divisions that support portal operations. The Other Software & Services category primarily includes our subsidiaries that provide software development and services, other than enterprise-wide outsourced portal services, to state and local governments as well as federal agencies. For additional information relating to our reportable and operating segments, refer to Note 11 in the Notes to Consolidated Financial Statements included in this Form 10-K. Industry Background The market for business-to-government and citizen-to-government transactions Government regulation of commercial and consumer activities requires billions of transactions and exchanges of large volumes of information between government agencies and the businesses they regulate and the citizens they serve. These transactions and exchanges include, but are not limited to: motor vehicle driver history record retrieval, motor vehicle registrations, tax returns, permit applications, and requests for government-gathered information. Government agencies typically defray the cost of processing these transactions and of storing, retrieving, and distributing information through a combination of general tax revenues, service fees, and charges for direct access to public records. 2 The limits of traditional government transaction methods Traditionally, government agencies have transacted, and in many cases continue to transact, with businesses and citizens using processes that are inconvenient and labor-intensive, require extensive paperwork, and use outmoded technology and large amounts of scarce staff resources. Transactions and information requests are often made in person or by mail, which increases the potential for the compromise of sensitive personal information or errors that require revisions and follow-ups, particularly if the transactions and information requested are processed manually. Even newer methods, including telephone response systems and tape exchanges, rely on multiple systems and potentially incompatible data formats, and require significant expertise and expenditures to introduce and maintain. As a result, businesses and citizens often have no choice but to face costly delays to complete essential tasks. These delays include waiting in line at a government agency, for answers by telephone, for responses by mail, or for payments by check. In addition, government agencies may not use modern methods of electronic payment, leaving businesses and citizens unable to pay certain fees online or at the counter using credit/debit cards or electronic checks, or government agencies may require advance payment rather than monthly billing. Businesses and citizens encounter further inconvenience and delay because they usually can work with government agencies only during normal business hours. Even when electronic alternatives are available, they often require a cumbersome process of multiple contacts with different government agencies or outdated payment methods. Increases in the level of economic activity and in the population have exacerbated these problems and increased the demand for new services. Growth of the Internet, electronic commerce, and eGovernment The Internet is a global medium that enables billions of people worldwide to share information, communicate, and conduct business electronically. The Pew Research Center, a nonprofit, nonpartisan group that provides information on the issues shaping America, launched the Pew Internet & American Life Project to study the social impact of the Internet. According to the Project’s most recent survey on Internet access, 81% of all American adults use the Internet, compared to just 61% of all American adults 10 years ago. Nearly all, 91%, use a search engine to find information on the Internet, with 67% using the Internet to visit a local, state, or federal government website. In addition, Americans continue to access the Internet through various devices: 61% of American adults have a laptop computer, 58% have a desktop computer, 45% have a smartphone, 18% own an e-book reader, and 18% own a tablet computer. Among smartphone owners, young adults, minorities, those with no college experience, and those with lower household income levels are more likely than other groups to say that their phone is their main source of Internet access. This recent data points to a rapid increase in mobile technology use. One goal of the White House 2012 Digital Government Strategy: “Building a 21st Century Platform to Better Serve the American People,” is to “enable the American people and an increasingly mobile workforce to access high-quality digital government information and services anywhere, anytime, on any device.” According to a 2012 Pew study, 56% of all cell phone owners use the device to access the Internet – up from 25% just three years ago. In addition to accessing information, another 2012 Pew study noted that “within the next decade, smart-device swiping will have gained mainstream acceptance as a method of payment and could largely replace cash and credit cards for most online and in store purchases by smartphone and tablet users.” In an effort to accomplish some of its technology goals, the federal government spent an estimated $ 79.5 billion on information technology (“IT”) in fiscal year 2012, with the proposed federal IT budget for fiscal year 2013 at $78.9 billion, a 0.7% decrease. According to IT consultancy Gartner, worldwide IT spending was estimated to reach $3.6 trillion by the end of 2012, $100 billion more than 2011, with total worldwide IT spending projected to hit $3.8 trillion by the end of 2013. Acceptance of the Internet as a medium for eGovernment The acceptance of the Internet and electronic commerce presents a significant opportunity for the development of eGovernment, in which government agencies conduct transactions and distribute information over the Internet. By using the Internet, government agencies can increase the volume and efficiency of interactions with constituents without increasing expenditures or demands on current personnel. In addition, regardless of physical distance, businesses and citizens can obtain government information quickly and easily over the Internet. For example, motor vehicle administrators can provide instantaneous responses to auto 3 insurers’ requests for driving record data by allowing controlled access to government databases through the Internet. This online interaction reduces costs for both government and users and decreases response times compared to providing the same data by mail. Challenges to the implementation of eGovernment services Despite the potential benefits of eGovernment, barriers to creating successful Internet-based services occasionally preclude governments from implementing them. Some of these barriers are similar to those the private sector encounters, including: ● ● ● ● the high cost of implementing and maintaining Internet technology in a budget-constrained environment; the need to quickly assess the requirements of potential customers and cost-effectively design and implement eGovernment services that are tailored to meet these requirements; the intense competition for qualified technical personnel; and the need for updated Internet and mobile friendly payment methods, that are secure and compliant with Payment Card Industry standards. Governments also face some unique challenges that exacerbate the difficulty of advancing to Internet- based services, including: ● ● ● ● ● ● lengthy and potentially politically charged appropriations processes that make it difficult for governments to acquire resources and to develop Internet services quickly; a diverse and substantially autonomous group of government agencies that have adopted varying and fragmented approaches to providing information and transactions over the Internet; a lack of marketing expertise to ensure that services are designed to meet the needs of businesses and citizens, to increase the awareness of the availability of the services, and to drive adoption of the online service delivery channel; security and privacy concerns that are amplified by the confidential nature of the information and transactions available from and conducted with governments and the view that government information is part of the public trust; changes in administration and turnover in government personnel among influencers and key decision makers; and barriers to use of credit/debit cards and electronic check payments. We believe many private sector service providers generally do not address the unique needs of enterprise-wide eGovernment. Most service providers do not fully understand and are not well-equipped to deal with the unique political, regulatory, and security structures of governments. These providers, including large systems integrators, typically take a time-and-materials, project-based pricing approach and provide “off- the-shelf” solutions designed for other industries that may not adequately address the needs of government. What We Provide to Governments We provide Internet-based eGovernment services that meet the needs of governments, businesses, and citizens. The key elements of our service delivery are: Customer-focused, one-stop government portal Using our marketing and technical expertise and our government experience, we generally design, build, and operate Internet-based portals on an enterprise-wide basis for our state and local government partners and Internet-based services for our federal partners that are designed to meet their needs as well as 4 those of the businesses and citizens they serve. Our enterprise-wide outsourced portals are designed to create a single point of presence on the Internet that allows businesses and citizens to reach the website of every government agency in a specific jurisdiction from one online location. We strive to employ a common look and feel in the websites of all government agencies associated with each state’s government portal and make them useful, appealing, and easy to use. In addition to developing and managing the government portal, we develop applications that allow businesses and citizens to complete processes that have traditionally required separate offline interaction with several different government agencies or older generation electronic access. These applications permit businesses and citizens to conduct transactions with government agencies and to obtain information 24 hours per day and seven days per week using the latest technology and payment methods. We also help our government partners generate awareness and educate businesses and citizens about the availability and potential benefits of eGovernment services. Compelling and flexible financial models for governments With our self-funded business model, we allow governments to implement comprehensive eGovernment services at minimal cost and risk. We take on the responsibility and cost of designing, building, and operating government portals and applications, with minimal use of government resources. We employ our technological resources and accumulated expertise to help governments avoid the risks of selecting and investing in new and often untested technologies that may be implemented by unproven third-party providers. We implement our services rapidly, efficiently, and accurately, using our well-tested and reliable infrastructure and processes. Once we establish a portal and the associated applications, we manage transaction flows, data exchange and payment processing, and we fund ongoing costs from the fees received from portal users, who access information and conduct transactions through the portal. A 2012 study by the University of Utah found that by placing just nine high-volume services online and by utilizing NIC’s self-funded business model, the state of Utah avoided approximately $61 million in costs related to the operations of its official web portal and the development of online services from fiscal years 2007 through 2011. We are also able to provide specific fee-based application and outsourced portal solutions to governments who cannot or do not wish to pursue a self-funded portal solution. Focused relationship with governments We form relationships with governments by developing an in-depth understanding of their interests and then aligning our interests with theirs. By tying our revenues to the development of successful services and applications, we work to assure government agencies and constituents that we are focused on their needs. Moreover, we have pioneered and encourage our partners to adopt a model for eGovernment policymaking that involves the formation of oversight boards to bring together interested government agencies, business and consumer groups, and other vested interest constituencies in a single forum. We work within this forum to maintain constant contact with government agencies and constituents and strive to ensure their participation in the development of eGovernment services. We attempt to understand and facilitate the resolution of potential disputes among these participants to maximize the benefits of our services. We also design our services to observe relevant privacy and security regulations, so that they meet the same high standards of integrity, confidentiality, and public service as government agencies would observe in their own actions. 5 Government Contracts Our outsourced portal businesses The following is a summary of the portals through which we provide outsourced portal services to state governments as of December 31, 2012: Portal Website (State) NIC Portal Entity Pennsylvania Interactive, LLC www.pa.gov (Pennsylvania) www.oregon.gov (Oregon) NICUSA, OR Division www.maryland.gov (Maryland) NICUSA, MD Division www.delaware.gov (Delaware) Delaware Interactive, LLC Mississippi Interactive, LLC www.ms.gov (Mississippi) New Jersey Interactive, LLC www.nj.gov (New Jersey) New Mexico Interactive, LLC www.mvd.newmexico.gov Year Services Commenced 2012 2011 2011 2011 2011 2009 2009 Contract Expiration Date (Renewal Options Through) 11/30/2017 (11/30/2022) 11/22/2021 8/10/2016 (8/10/2019) 9/25/2014 (9/25/2017) 12/31/2015 (12/31/2021) 6/30/2013 (6/30/2014) 6/1/2013 (New Mexico) www.Texas.gov (Texas) Texas NICUSA, LLC West Virginia Interactive, LLC www.WV.gov (West Virginia) NICUSA, AZ Division Vermont Information Consortium, LLC Colorado Interactive, LLC South Carolina Interactive, www.AZ.gov (Arizona) www.Vermont.gov (Vermont) www.Colorado.gov (Colorado) www.SC.gov (South Carolina) LLC www.Kentucky.gov (Kentucky) www.Alabama.gov (Alabama) Kentucky Interactive, LLC Alabama Interactive, LLC Rhode Island Interactive, LLC www.RI.gov (Rhode Island) Oklahoma Interactive, LLC Montana Interactive, LLC NICUSA, TN Division Hawaii Information Consortium, LLC www.OK.gov (Oklahoma) www.MT.gov (Montana) www.TN.gov (Tennessee) www.eHawaii.gov (Hawaii) www.Idaho.gov (Idaho) www.Utah.gov (Utah) www.Maine.gov (Maine) 2009 2007 2007 2006 2005 2005 2003 2002 2001 2001 2001 2000 2000 2000 1999 1999 8/31/2016 6/30/2013 6/26/2013 4/20/2013 5/18/2014 7/15/2014 8/19/2013 (8/19/2015) 2/28/2015 (2/28/2017) 3/31/2013 12/31/2013 (12/31/2014) 12/31/2015 (12/31/2020) 9/30/2014 (3/30/2016) 1/3/2016 (unlimited 3-year renewal options) 6/30/2013 (6/30/2015) 6/5/2016 (6/5/2019) 7/1/2014 (3/14/2018) www.Arkansas.gov (Arkansas) 1997 6/30/2018 www.Iowa.gov (Iowa) www.Virginia.gov (Virginia) www.IN.gov (Indiana) www.Nebraska.gov (Nebraska) www.Kansas.gov (Kansas) 1997 1997 1995 1995 1992 3/31/2013 Expired – in transition period ending 8/31/2013 7/1/2014 1/31/2016 12/31/2014 (12/31/2017) Idaho Information Consortium, LLC Utah Interactive, LLC Maine Information Network, LLC Arkansas Information Consortium, LLC Iowa Interactive, LLC Virginia Interactive, LLC Indiana Interactive, LLC Nebraska Interactive, LLC Kansas Information Consortium, Inc. 6 Contract Developments During 2012 During the first quarter of 2012, we were awarded a new three-year contract by the state of Alabama to continue to manage its official government portal, which includes options for the government to extend the contract for two additional one-year renewal terms. In addition, we received a one-year contract extension from the state of Kentucky, and our contact with the state of Iowa was extended for six months. During the second quarter of 2012, we received one-year contract extensions from the states of Arizona, Kansas, New Jersey, and West Virginia. We also entered into a two-year contract extension with the state of Maine, which includes options for the government to extend the contract for two additional two-year renewal terms. During the third quarter of 2012, we received three-year contract extensions from the states of Hawaii and Utah. In addition, our contract with the state of Rhode Island was extended through the first quarter of 2013. During the fourth quarter of 2012, we were awarded a five-year contract by the Commonwealth of Pennsylvania to manage its government portal, which includes an option for the government to extend the contract up to an additional five years. In addition, we received a one-year contract extension from the state of Oklahoma. During the first quarter of 2013, we received a one-year contract extension from the state of Kansas and our contract with the state of Vermont was extended an additional three months. In addition, we received a two-year contract extension from the state of Nebraska. See the discussion below under “Expiring Contracts” regarding the expiration of the contract with the Commonwealth of Virginia. Portal Agreements Our outsourced government portals operate under separate contracts that generally have an initial multi-year term. Under a typical self-funded contract, a government agrees that: ● ● ● ● ● ● ● ● ● ● we have the right to develop a comprehensive Internet portal owned by that government to deliver eGovernment services; the portal we establish is the primary electronic and Internet interface between the government and its businesses and citizens; it will advocate the use of the portal for all commercially valuable applications in order to support the operation and expansion of the portal; it will sponsor access to agencies and local governments for the purpose of our entering into agreements with these agencies to develop applications for their data and transactions and to link their Web pages to the portal; and it will establish a policy-making and fee approval authority, which typically includes agency members, business customers, and others, to establish prices for services and to set other policies. In return, we agree to: develop, manage, market, maintain, and expand that government’s portal and information and electronic commerce applications; assume the investment risk of building and operating that government’s portal and applications without the direct use of tax dollars; process electronic payments; bear the risk of collecting transaction fees; and have an independent audit conducted upon that government’s request. 7 We typically own all the intellectual property in connection with the applications we develop under our government portal contracts. After completion of the initial contract term, our government partner typically receives a perpetual, royalty-free license to use the software only in its own portals. However, certain customer management, billing, and payment processing software applications that we have developed and standardized centrally and that are utilized by our portal businesses, are being provided to an increasing number of our government partners on a software-as-a-service, or “SaaS,” basis, and thus would not be included in any royalty-free license. If our contract was not renewed after a defined term, the government agency would be entitled to take over the portal in place with no future obligation of or to us, except as otherwise provided in the contract and except for the services we provide on a SaaS basis, which would be available to our partners on a fee-for-service basis. We also provide certain payment processing services on a SaaS basis to a few private sector companies and to state and local agencies in states where we do not maintain an enterprise-wide outsourced portal contract, and may continue to market these services to other entities in the future. Historically, however, revenues from these services have not been material. In some cases, we enter into contracts to provide consulting, application development, and portal management services to governments in exchange for an agreed-upon fee. We also enter into separate agreements with various agencies and divisions of our government partners for the sale of electronic access to public records and to conduct other transactions. These agreements preliminarily establish the pricing of the electronic transactions and data access services we provide and the amounts we must remit to the agency. These terms are then submitted to the policy-making and fee approval authority for approval. Generally, our contracts provide that the amount of any fees we retain is set by governments to provide us with a reasonable return or profit. We have limited control over the level of fees we are permitted to retain. Any changes made to the amount or percentage of fees retained by us, or to the amounts charged for the services offered, could materially affect the profitability of the respective contract to us. We do have the general ability to control certain of our expenses in the event of a reduction in the amount or percentage of fees we retain; however, there may be a lag in the time it takes to do so should we determine it is necessary. Any renewal of these contracts beyond the initial term by the government is optional and a government may terminate its contract prior to the expiration date upon specific cause events that are not cured within a specified period. In addition, 15 contracts under which we provide outsourced state portal services can be terminated by the other party without cause on a specified period of notice. Collectively, revenues generated from these contracts represented 58% of our total consolidated revenues for the year ended December 31, 2012. In the event that any of these contracts is terminated without cause, the terms of the respective contract may require the government to pay a fee to us in order to continue to use our software in its portal. In addition, the loss of one or more of our larger state portal partners, such as Alabama, Arkansas, Colorado, Indiana, Montana, Tennessee, Texas, or Utah, as a result of the expiration, termination, or failure to renew the respective contract, if such partner is not replaced, could significantly reduce our revenues and profitability. See the discussion below under “Expiring Contracts” regarding the expiration of the contract with the Commonwealth of Virginia. Our software & services businesses NIC Technologies has entered into a contract with the U.S. Department of Transportation, Federal Motor Carrier Safety Administration (“FMCSA”) to develop and manage the FMCSA’s Pre-Employment Screening Program (“PSP”) for motor carriers nationwide, using a self-funded, transaction-based business model. The PSP commenced operations in the second quarter of 2010. During the first quarter of 2013, the FMCSA exercised the third of four one-year renewal options for the PSP contract, extending the term through February 16, 2014. NIC Technologies also designs and develops online campaign expenditure and ethics compliance systems for federal and state government agencies through its contracts with the Federal Election Commission (“FEC”) and the state of Michigan. During the first quarter of 2013, the FEC awarded us a two- month contract extension. The contract with the FEC expires on April 30, 2013, and includes an option for the government to extend the contract for an additional three months. The contract with the state of Michigan expires on June 30, 2013. 8 Any renewal of these software & services contracts beyond the initial term is optional and a government agency may terminate its contract prior to the expiration date upon specific cause events that are not cured within a specified period. The contract with the FMCSA can be terminated by the other party without cause on a specified period of notice. The loss of the contract with the FMCSA, as a result of the expiration, termination, or failure to renew the contract, if not replaced, could significantly reduce our revenues and profitability. In addition, we have limited control over the level of fees we are permitted to retain under the contract with the FMCSA. Any changes made to the amount or percentage of fees retained by us, or to the amounts charged for the services offered, could materially affect the profitability of this contract to us. Expiring contracts As of December 31, 2012, there were 14 contracts under which we provide outsourced portal services or software development and services that have expiration dates within the 12-month period following December 31, 2012. Collectively, revenues generated from these contracts represented 22% of our total consolidated revenues for the year ended December 31, 2012. As described above, if a contract is not renewed after a defined term, the government partner would be entitled to take over the portal in place with no future obligation by us, except as otherwise provided in the contract and except for the services we provide on a SaaS basis, which would be available to the government agency on a fee-for-service basis. The contract under which our subsidiary, Virginia Interactive, LLC (“VI”), provided outsourced portal services to agencies of the Commonwealth of Virginia, expired on August 31, 2012. As more fully disclosed in a Form 8-K that we filed with the SEC on April 18, 2012, VI chose not to agree to terms mandated by the Commonwealth of Virginia for a new contract. Beginning September 1, 2012, VI began providing transition services as required by the contract, and may do so for up to one year following the contract expiration to the extent requested by agencies of the Commonwealth of Virginia. We have evaluated the costs which may be incurred in transitioning out of VI’s contract with the Commonwealth of Virginia, including employee retention bonuses, operating lease termination costs, and fixed asset impairment, which are not expected to have a material impact on our consolidated results of operations, cash flows, or financial condition. For the year ended December 31, 2012, revenues from the Virginia portal contract accounted for approximately 3% of our total consolidated revenues. Our Portal Service Offerings We work with our state and local government partners to develop, manage, and enhance comprehensive, enterprise-wide, Internet-based portals to deliver eGovernment services to their constituents. Our portals are designed to provide user-friendly, convenient, secure multi-channel access, including mobile access, to in-demand government information and services, and include numerous fee-based transaction services and applications that we have developed. These fee-based services and applications allow businesses and citizens to access constantly changing government information and to file necessary government documents. The types of services and the fees charged vary in each portal installation according to the unique preferences of that jurisdiction. In an effort to reduce the frustration businesses and citizens often encounter when dealing with multiple government agencies, we handle cross-agency communications whenever feasible and shield businesses and citizens from the complexity of older, mainframe-based systems that agencies commonly use, creating an intuitive and efficient interaction with governments. We also provide industry- compliant payment processing systems that accommodate credit/debit cards and electronic checks, as applicable. Some of the online services we currently offer in different jurisdictions include: Product or Service Motor Vehicle Driver History Record Retrieval Vehicle Title, Lien & Registration Description For those legally authorized businesses, this service offers controlled instant look-up of driving history records. Includes commercial licenses. Provides controlled interactive title, registration, and lien database access. Permits citizens to renew their vehicle registrations online. Primary Users Insurance companies Insurance companies, lenders, citizens 9 Product or Service Health Professional License Services Secretary of State Business Searches Payment Processing Description Allows users to search databases on several health professions to verify license status. Allows users to access filings of corporations, partnerships, and other entities, including charter documents. Permits use of the Internet for secure industry-compliant credit/debit card and electronic check payment processing both online and at the point of retail sale for government agency transactions. Primary Users Hospitals, clinics, health insurers, citizens Attorneys, lenders Businesses and citizens Uniform Commercial Code (UCC) Searches and Filings Permits searches of the UCC database to verify financial liens, and permits filings of secured financial documents. Attorneys, lenders Professional License Renewal Permits professionals to renew their licenses online using a credit/debit card. Attorneys, doctors, nurses, architects, and other licensed professionals Driver’s License Renewal Permits citizens to renew their driver’s license online using a credit/debit card. Citizens Limited Criminal History Searches For those legally authorized, provides users with the ability to obtain a limited criminal history report on a specified individual. Schools, governments, human resource professionals, nonprofits working with children or handicapped adults Income and Property Tax Payments Hunting and Fishing Licenses Business Registrations and Renewals Motor Vehicle Inspections Allows users to file and pay for a variety of state and local income and property taxes. Permits citizens to obtain and pay for outdoor recreation licenses over the Internet or from point-of-purchase retail kiosks. Allows business owners to search for and reserve a business name, submit and pay for the business registration, and renew the business registration on an annual basis. Allows licensed state inspection stations to file certified motor vehicle and emissions testing inspections online. Businesses and citizens Citizens Businesses Businesses In addition to these services, we also provide customer service and support. Our customer service representatives serve as a liaison between our government partners and businesses and citizens. 10 Revenues In our outsourced state and local portal businesses, we currently earn revenues from three main sources: transaction-based fees, time and materials-based fees for application development, and fixed fees for portal management services. In most of our outsourced portal businesses, the majority of our revenues are generated from transactions, which generally include the collection of transaction-based fees and subscription fees from users. The following table reflects the underlying sources of portal revenues as a percentage of total portal revenues for the years ended December 31: Percentage of Portal Revenues: Transaction-based Time and materials fees for application development Fixed fees for portal management 2012 2011 2010 87% 8% 5% 86% 9% 5% 84% 11% 5% The following table identifies each type of service, customer, and portal partner that accounted for 10% or more of our total consolidated revenues in any of the past three years: 2012 2011 Percentage of Total Consolidated Revenues 2010 Type of Service Motor Vehicle Driver History Record Retrieval (This is the highest volume, most commercially valuable service we offer) Motor Vehicle Registrations Customer LexisNexis Risk Solutions (formerly ChoicePoint) (Resells motor vehicle driver history records to the insurance industry) Portal Partner Texas 34% 36% 39% 10% 26% * 28% * 27% 21% 21% 22% * Motor Vehicle Registrations accounted for less than 10% of total consolidated revenues in 2011 and 2010. Our contracts with data resellers, including LexisNexis Risk Solutions (formerly ChoicePoint), are generally self-renewing until canceled by one side or the other, and generally may be terminated at any time after a 60-day notice. These contracts may be terminated immediately at the option of any party upon a material breach of the contract by the other party. Furthermore, these contracts are immediately terminable if the state statute allowing for the public release of these records is repealed. Sales and Marketing We have two primary sales and marketing goals: ● ● to retain and grow our revenue streams from existing government relationships; and to develop new sources of revenues through new government relationships. We have well-established sales and marketing processes for achieving these goals, which are managed by our national sales division and a marketing department within most of our outsourced portal businesses. Developing new sources of revenue We focus our new government sales and marketing efforts on increasing the number of governments and government agencies that are receptive to a public/private model for delivering information and/ or completing transactions over the Internet. We meet regularly with interested government officials to educate them on the public/private model and its potential advantages for their jurisdictions. Members of our management team are also regular speakers at conferences devoted to the application of Internet technologies to facilitate the relationship between governments and their citizens. In states where we believe interest is significant, we seek to develop supportive, educational relationships with professional and business organizations that may benefit from the government service improvements our service delivery can produce. 11 We also focus our corporate marketing efforts on key government decision makers through the use of print media, advertising, white paper development, media relations, and corporate communications. In addition, we continue to develop relationships with key government decision makers to expand our opportunities to manage eGovernment services in the federal arena. Once a government decides to implement a public/private model for managing Internet access to information resources and transactions, it typically starts a selection process that operates under special rules that apply to government purchasing. These rules typically require open bidding by possible service providers against a list of requirements established by the government under existing procedures or procedures specifically created for the Internet provider selection process. We respond to requests for bids with a proposal that outlines in detail our philosophy and plans for implementing our business model. Once our proposal is selected, we enter into negotiations for a contract. Growing existing markets In our existing state and local government relationships, our marketing efforts focus on: expanding the number of government agencies that provide services or information on the government portal; identifying new information and transactions that can be usefully and cost-effectively delivered over the Internet; working with the governance authorities in our existing markets to ensure that online services are priced in a manner to encourage usage; and increasing the number of potential users who do business with governments over the Internet. ● ● ● ● Although each government’s unique political and economic environment drives different marketing and development priorities, we have found many of our core applications to be relevant across multiple jurisdictions. Most of our enterprise-wide outsourced portal businesses have a director of marketing and additional marketing staff who meet regularly with government, business, and consumer representatives to discuss potential new services. We also promote the use of our extensive library of unique revenue- generating eGovernment services to existing and new customers through speaking engagements and targeted advertising to organizations for professionals, including lawyers, bankers, and insurance agents who have a need for regular interaction with government. We identify services that have been developed and implemented successfully for one government and replicate them in other jurisdictions. Technology and Operations Over the past 21 years, we have made substantial investments in the development of Internet-based applications and operations specifically designed to allow businesses and citizens to transact with and receive information from governments. The scope of our technological expertise includes network engineering as it applies to the interconnection of government systems to the Internet, Internet security, Web-to-legacy system integration, Web-to-mainframe integration, Web-to-mobile integration, database design, website administration, Web page development, and payment processing. Within this scope, we have developed and implemented a comprehensive Internet portal framework for governments, and a broad array of stand-alone products and services using a combination of our own proprietary technologies and commercially available, licensed technologies. We believe that our technological expertise, coupled with our in-depth understanding of governmental processes and systems, has made us adept at rapidly creating tailored portal services that keep our partners on the forefront of eGovernment. Each of our government partners has unique priorities and needs in the development of its eGovernment services. More than half of our employees work in the Internet services, application development, and technology operations areas, and most are focused on a single government partner’s application needs. Our employees develop an understanding of a specific government’s application priorities, technical profiles, and information technology personnel and management. At the same time, all of our development directors are trained by experienced technical staff from our other operations, and there is frequent communication and collaboration, which ensures that our government partners can make use of the most advanced eGovernment services we have developed throughout our organization. 12 Some of our portals and applications are physically hosted in each jurisdiction in which we operate on servers that we own or lease. The rest of our portals and applications are hosted at a central data facility operated by a third party, with backup at a similar facility in another location. We also provide links to sites that are maintained by government agencies or organizations that we do not manage. Our businesses provide uninterrupted online service 24 hours per day and seven days a week, and our operations maintain extensive backup, security, and disaster recovery procedures. History has proven that our systems and applications are scalable and can easily be replicated from one government entity to another. We focus on sustaining low-overhead operations, with all major investments driven by the objective of deploying the highest value-added technology and applications to each operation. Finally, we have designed our government portals and applications to be compatible with virtually any existing system and to be rapidly deployable. To enable speed and efficiency of deployment, we license commercially available technology whenever possible and focus on the integration and customization of these “off-the-shelf” hardware and software components when necessary. While we expect that commercially licensed technology will continue to be available at reasonable costs, there can be no assurance that the licenses for such third-party technologies will not be terminated or that we will be able to license third-party technology and applications for future services. While we do not believe that any one individual technology or application we license is material to our business, changes in or the loss of third party licenses could lead to a material increase in the costs of licensing or to our products becoming inoperable or their performance being materially reduced, with the result that we may need to incur additional development or procurement costs in an attempt to ensure continued performance of our services. We regard our intellectual property as important to our success. We rely on a combination of nondisclosure and other contractual arrangements with governments, our employees, subcontractors and other third parties, copyrights and privacy and trade secret laws to protect and limit the distribution of the proprietary software applications, documentation, and processes we have developed in connection with the eGovernment services we offer. Competition We face intense competition in all sectors of our business. We believe that the principal factors upon which our businesses compete are: ● ● ● ● our unique understanding of government needs; the quality and fit of eGovernment services; speed and responsiveness to the needs of businesses and citizens; and cost-effectiveness. We believe we compete favorably with respect to the above-listed factors. In most cases, the principal substitute for our services is a government-designed and managed service that integrates other vendors’ technologies, products, and services. Companies that have expertise in marketing and providing technical electronic services to government entities compete with us by further developing their services and increasing their focus on this segment of their business. Many of our potential competitors are national or international in scope and have greater resources than we do. Additionally, in some geographic areas, we may face competition from smaller consulting firms with established reputations and political relationships with potential government partners. Examples of companies that may compete and/or currently compete with us are the following: ● ● ● ● large systems integrators, including CGI and Unisys; traditional software applications developers, including Microsoft and Oracle; traditional consulting firms, including IBM Corp., Accenture, Ltd., and Maximus, Inc.; and electronic transaction payment processors, including Official Payments Holdings, Inc. (formerly Tier Technologies) and Link2Gov Corp. 13 Seasonality The use of some of our eGovernment services is seasonal, particularly the accessing of motor vehicle driver history records, resulting in lower revenues from this service in the fourth quarter of each calendar year, due to the lower number of business days in this quarter and a lower volume of transactions during the holiday period. Employees As of December 31, 2012, we had 714 full-time employees, of which 111 were working in corporate operations, 582 were in our outsourced portal businesses and 21 were in our software & services businesses. Our future success will depend, in part, on our ability to continue to attract, retain, and motivate highly qualified technical and management personnel. From time to time, we also employ independent contractors to support our application development, marketing, sales, and administrative departments. Our employees are not covered by any collective bargaining agreement, and we have never experienced a work stoppage. We believe that our relations with our employees are good. ITEM 1A. RISK FACTORS Our operations are subject to a number of risks and uncertainties, including those described below. If any of these risks actually occur, our business, financial condition, and results of operations could be materially adversely affected. In that case, the value of our common stock could decline substantially. Security breaches or unauthorized access to sensitive information and/or personal information that we store, process, use or transmit in our business may harm our reputation and adversely affect our business. A significant challenge to electronic commerce is the secure transmission of sensitive and/or personal information over information technology networks and systems which process, transmit and store electronic information, and manage or support a variety of business processes. The collection, maintenance, use, disclosure, and disposal of sensitive and personal information by our businesses are regulated at the state and federal levels. Furthermore, we are required to comply with the Payment Card Industry’s Data Security Standards, or PCI DSS, and the rules and standards promulgated by the National Automated Clearing House Association, or NACHA, because we provide online payment and electronic check processing services. Because we provide the electronic transmission of sensitive and personal information released from and filed with various government entities and we perform online payment and electronic check processing services, we face the risk of a security breach, whether through computer hacking, acts of vandalism or theft, malware, computer viruses, or other forms of cyber attack that could lead to significant disruptions of our information technology networks and systems or the release of sensitive or personal information. We rely on encryption and authentication technology purchased or licensed from third parties to provide the security and authentication tools to effectively secure transmission of confidential information, including user credit card information and banking data. Advances in computer capabilities, new discoveries in the field of cryptography, or other developments may result in the breach or comprise of technology used by us to protect transaction data. Data breaches can also occur as a result of non-technical issues, such as so- called “social engineering.” Despite the various security measures we have in place to protect sensitive and personal information from unauthorized disclosure and to ensure compliance with applicable laws and regulations, our information technology networks and systems and those of our third party vendors and service providers can never be made completely secure against security incidents, and a breach may still occur. Even the most well protected information, networks, systems, and facilities remain potentially vulnerable, because (i) attempted security breaches or disruptions may occur in the future, (ii) the techniques used in such attempts are constantly evolving and generally are not recognized until launched against a target, and in some cases are designed not to be detected and, in fact, may not be detected for an extended period and (iii) the systems and procedures used for protection are implemented by humans at each level, and human errors may occur. Accordingly, we may be unable to anticipate these techniques or to implement adequate security barriers or other preventative measures, or if such measures are implemented, and even if appropriate training is conducted in support of such measures, human errors may still occur, and thus it is virtually impossible for us to entirely mitigate 14 this risk. A party, whether internal or external, who is able to circumvent our security measures could misappropriate information, including, but not limited to user credit card information or other sensitive and personal information, or cause interruptions or direct damage to our government portals or their users. Under payment card rules and our contracts with our credit card processors, if there is a breach of payment card information that we store, process, or transmit, we could be liable to the payment card issuers for their cost of issuing new cards and related expenses, to partners for costs of notification and remediation, and for any damages to users. If we fail to follow Payment Card Industry Data Security Standards, we could incur significant fines imposed by the Payment Card Industry or jeopardize our ability to give customers the option of using payment cards to fund their payments or pay their fees, even if there is no compromise of personal information. In addition, if we fail to follow NACHA security requirements, we may be liable for substantial fines and penalties, cease and desist orders, and other sanctions that could restrict or eliminate our ability to provide certain of our services in one or more states or accept certain types of transactions in one or more states, or could force us to make costly changes to our business practices. If we were unable to accept payment cards or process checks electronically, our business would be negatively impacted. In addition, any noncompliance with privacy laws or breach in our security involving the misappropriation, loss or other unauthorized access, use or disclosure of sensitive or personal information, or other significant disruption involving our information technology networks and systems, whether by us, one of our business associates, or another third party, may lead to negative publicity, impair our ability to conduct our business, cause us to incur liability or remediation costs for our portal users and our government partners, or lose us the confidence of the governments with whom we contract, any of which may cause the termination or modification of our government contracts and impair our ability to win future contracts. Actual or anticipated attacks and risks may cause us to incur increasing costs, including costs to deploy additional personnel and protection technologies, to train employees, and to engage third party experts and consultants. Our technology errors and omissions insurance may not protect against all of the costs, liabilities, and other adverse effects arising from a security breach or system failure. If we fail to reasonably maintain the security of information, we may suffer significant reputational and financial losses and our results of operations, cash flows, financial condition, and liquidity may be adversely affected. A prolonged economic slowdown could harm our operations. A prolonged economic slowdown or recession could materially impact our operations to the extent it results in reduced demand for Internet-based access to governmental services. In addition, it may hinder our efforts to obtain new business by distracting the attention of governments or impairing the ability of governments to hear or act upon our value proposition due to reduced personnel or turnover. These same factors may also jeopardize our renewal or rebid opportunities on existing contracts. If current market and economic conditions persist or deteriorate, we may experience adverse impacts on our business, results of operations, cash flows, and financial condition. We earn a significant percentage of our revenues from a limited number of services and a limited number of customers, and any reduction in demand for those services from those customers could adversely affect our results of operations. We obtain a high proportion of our revenues from a limited number of services. A significant portion of our revenues is derived from data resellers’ use of our portals to access motor vehicle driver history records for sale to the automobile insurance industry. Transaction-based fees charged for access to motor vehicle driver history records accounted for approximately 34% of our total consolidated revenues for the year ended December 31, 2012. One of these data resellers, LexisNexis Risk Solutions (formerly ChoicePoint), accounted for approximately 26% of our total consolidated revenues during this period, or approximately three-quarters of our total consolidated revenues earned for access to motor vehicle driver history records. This service is expected to continue to account for a significant portion of our revenues in the near future. Regulatory changes or the development or increased use of alternative information sources, such as credit scoring, could materially reduce our revenues from this service. Our contracts with data resellers generally may be terminated at any time after a 60-day notice and may be terminated immediately at the option of any party in certain circumstances. A reduction in revenues from currently popular services would harm our business, results of operations, cash flows, and financial condition. 15 We could suffer significant losses and liability if our operations, systems or platforms are disrupted or fail to perform properly or effectively. The continued efficiency and proper functionality of our technical systems, platforms, and operational infrastructure is integral to our performance. As we grow, we continue to purchase equipment and to upgrade our technology and network infrastructure to handle increased traffic on our Internet-based portals. We may experience occasional system interruptions and delays that make our applications and eGovernment services unavailable or slow to respond and prevent businesses and citizens from accessing information and services on our government portals. Any such interruptions or delays in the future could cause users to stop visiting our government portals and could cause our government partners to penalize us or terminate agreements with us. Our operations, systems and platforms may also be disrupted or fail due to catastrophic events such as natural disasters, telecommunications failures, power outages, cyber-attacks, terrorist attacks, or other catastrophic events. If any of these circumstances occurred, our business could be harmed. The Internet-based services for some of our portals and applications are physically hosted individually by the state or city where we provide services on servers that we typically own or lease. Our other portals and applications are hosted at a leased Computer Data Center (CDC) on servers that we own with a near real-time backup CDC located in a different geographic region of the country. CDC servers are virtually segmented by government partner while housing more than one government partner’s services. An outage in one of the servers hosted outside one of the CDCs could affect that government partner’s services. An outage at both of our leased CDCs, or at one CDC and to the connection to our backup facility, could affect more than one government partner’s services. Any of these system failures could harm our business, results of operations, cash flows, and financial condition. Our insurance policies may not adequately compensate us for any losses that may occur due to any failures of or interruptions in our systems. Our portal revenues could be harmed as a result of government budget deficits. The majority of our portal revenues are derived from fees we charge to users for transactions conducted through our portals and share with our government partners. Budget-strapped governments may seek to reduce our transaction revenues from our self-funded business model or our profit margin on transactions, or may decide to operate the portals themselves. In addition, approximately 8% of our portal revenues in 2012 were derived from time and materials-based fees for application development and approximately 5% of our portal revenues in 2012 were derived from fixed fees for portal management services, both of which are paid directly to us by governments. In the event of budget deficits, our government clients may be required to curtail discretionary spending on such projects and our portal revenues could be harmed. The SEC’s civil action against our Chief Financial Officer could have an adverse effect on us. As previously disclosed, the SEC filed a civil complaint against Stephen M. Kovzan, our Chief Financial Officer, in the U.S. District Court of Kansas in January 2011 alleging violations of certain provisions of the federal securities laws relating to the reporting and disclosure of expenses by Jeffery S. Fraser, our former Chairman of the Board and Chief Executive Officer. Mr. Kovzan is represented by personal counsel and he has informed us that, based on advice of his counsel, he intends to defend himself against those charges because he believes they are without merit. If the SEC is successful in its civil complaint against Mr. Kovzan, the SEC may seek a permanent injunction and civil penalty, disgorgement and officer and director bar, and permanent suspension from appearing and practicing before the SEC against Mr. Kovzan. We could incur significant legal fees and other expenses in connection with the SEC civil complaint against Mr. Kovzan, including advancements of expenses, which may not be fully reimbursed under our directors’ and officers’ liability insurance. In addition, Mr. Kovzan may need to devote a significant amount of time to these matters in the future. While we believe we have designed our organizational structure to limit the effect of potential disruption in service by Mr. Kovzan, he is an important member of our executive management team, and any extended or permanent loss of his services could have an adverse effect on our business, results of operations, cash flows, and financial condition. 16 If our rate of growth continues or accelerates, we may not effectively manage our growth, which would adversely affect our business and our results of operations. Our growth rate may continue or may accelerate if we experience increased acceptance of our services under new or existing government contracts. If we cannot manage our growth effectively, we may not be able to coordinate the activities of our technical, accounting, and marketing staffs, and our business could be harmed. As part of our growth plan, we must implement new operational procedures and internal controls to expand, train, and manage our employees and to coordinate the operations of our various subsidiaries. If we cannot effectively manage the growth of our government portals, staff, software installation and maintenance teams, offices and operations, our business may be harmed. Our business will be adversely affected if we are unable to hire, integrate, train, or retain the qualified personnel that our business requires. The growth in our business has resulted in an increase in the responsibilities for both existing and new management personnel. Some of our personnel are presently serving in more than one managerial capacity. Furthermore, compensation paid to executive and management personnel may not reflect market rates that could be obtained elsewhere. The loss of any of our executives or key employees could harm our business. In addition, we currently expect that we will need to hire additional personnel in all areas throughout 2013, including personnel for new operations in jurisdictions in which we may obtain contracts. We may not be able to retain our current key employees or attract, integrate, or retain other qualified employees in the future. If we do not succeed in attracting new personnel or integrating, retaining, and motivating our current personnel, our business could be harmed. In addition, new employees generally require substantial training in the presentation, policies, and positioning of our government portals and other services. This training will require substantial resources and management attention. Because a major portion of our accounts receivable is generated from a small number of users, negative trends in their businesses could cause us significant credit loss and negatively impact our results of operations and financial condition. LexisNexis Risk Solutions (formerly ChoicePoint) and other data resellers that represent a significant portion of our business have a period of time, generally within 25 days of billing, to remit payment. As a result, we are subject to a significant concentration of credit risk that these users will not pay for their purchases. Our credit risk may increase due to liquidity or solvency issues experienced by these users, for example, as a result of the current economic slowdown. At December 31, 2012, LexisNexis Risk Solutions accounted for approximately 21% of our consolidated accounts receivable. In addition, our business is generally subject to the risk that our customers and counterparties will fail to meet their obligations when due, particularly given the current state of the economy. While we perform ongoing credit evaluations of our customers, we generally do not require collateral to secure accounts receivable. If we were unable to collect a major portion of our accounts receivable, we may suffer significant losses and our results of operations, cash flows, financial condition, and liquidity may be adversely affected. Increases in credit card association fees may result in the loss of customers or a reduction in our earnings. From time to time, credit card companies increase the fees (interchange and assessment fees) that they charge processors such as us. We could attempt to pass these increases along to our government client customers, but this might result in the loss of those customers. If we elect not to pass along such increased fees to our government client customers in the future, we may have to absorb all or a portion of such increases thereby increasing our operating costs and reducing our earnings. We may suffer substantial harm to our business if our government partners are not satisfied with our services or services provided by our third-party credit/debit card or electronic check processors. We depend to a large extent on our relationships with our government partners, our reputation for high quality professional services and commitment to preserving public trust to attract and retain customers. Through these relationships, we estimate that we processed nearly $22 billion of credit/debit card and electronic check payments for our government partners in 2012. As a result, if one of our government partners is not satisfied with our services or services provided by our third-party credit/debit card or electronic check processors, it may be more damaging to our business than to other businesses. 17 We depend on subcontractors or the third parties with whom we partner for certain projects, deliverables, or financial transaction processes. If these parties fail to satisfy their obligations to us or we are unable to maintain these relationships, our operating results, and business prospects could be adversely affected. Certain large and complex projects and certain transactions require that we utilize subcontractors or that our services and solutions integrate with the software, systems, or infrastructure requirements of other vendors and service providers. Our ability to serve our clients and deliver and implement our solutions in a timely manner depends on our ability to retain and maintain relationships with subcontractors, vendors, and service providers and the ability of these subcontractors, vendors, and service providers to meet their obligations in a timely manner, as well as on our effective oversight of their performance. There is a risk that we may have disputes with our subcontractors arising from, among other things, the quality and timeliness of work performed by the subcontractors or customer concerns about the subcontractors. Disputes with subcontractors could lead to litigation. Adverse judgments or settlements in legal disputes may result in significant monetary damages or injunctive relief against us. In addition, if any of our subcontractors fails to perform on a timely basis the agreed-upon services, our ability to fulfill our obligations as a prime contractor may be jeopardized. Subcontractor performance deficiencies could result in the termination of our contract for default. A termination for default could expose us to liability for damages and have an adverse effect on our business prospects, results of operations, cash flows, and financial condition and our ability to compete for future contracts and orders. We may become subject to liability under rules and standards for processing electronic direct debit payments from bank accounts and credit card payments. Our electronic check processing for online payments made by direct debit to a bank account is governed by rules and standards promulgated by the National Automated Clearing House Association, or NACHA, an industry trade association of banking institutions and regional automated clearing house associations. Under those rules, we may become potentially liable for failing to handle transactions in accordance with those rules, or for failing to return funds within the prescribed time frame to the bank account of the person or entity disputing our authorization to debit those funds, before the dispute regarding our authorization is resolved. Our agreements with governmental agencies at the state, federal, and local levels transfer this obligation for rapid funds return during dispute resolution to the government agencies affected, but in the event that such return does not happen, we may be potentially liable notwithstanding the government’s failure, and we may not be able to obtain reimbursement from the government involved or from the individual user or entity that initiated the debit without authorization. If this were to happen, our business, results of operations, cash flows, and financial condition may be adversely affected. Our credit card and electronic check processing is also subject to the applicable rules of the particular card association or clearinghouse and applicable law. Additionally, we may become subject to laws governing money transmitters and anti-money laundering for certain services we offer. If our interpretations, or those of our government partners, of any laws, rules, regulations, or standards are determined to be incorrect, we could be exposed to significant financial liability, substantial fines and penalties, cease and desist orders, and other sanctions that could restrict or eliminate our ability to provide certain of our services in one or more states or accept certain types of transactions in one or more states, or could force us to make costly changes to our business practices. Even if we are not forced to change our business practices, the costs of compliance and obtaining necessary licenses and regulatory approvals could be substantial. We may become liable for violations of the Driver Privacy Protection Act as adopted federally or in each state. We act as an outsourced manager on behalf of states, for electronic access to records pertaining to motor vehicles and motor vehicle operators (driver history records) by users and certain permitted resellers. These records are the largest group of records for which we process electronic access for state agencies, and are processed in the majority of our portal states. These records contain “personal information” and “sensitive personal information” as defined by the federal Driver Privacy Protection Act, and state versions of that Act adopted in every state (collectively, the “DPPA”). The DPPA regulates categories and circumstances under 18 which “personal information” and “sensitive personal information” may be disclosed to requestors. Each state has procedures for complying with the DPPA, and such procedures may vary from state to state. We closely follow each respective state’s existing compliance procedures for general access, with our electronic access. If we fail to follow such procedures, or we grant access to users not in compliance with such procedures, or if such procedures are deemed inadequate in some way, our business, results of operations, cash flows, and financial condition may be adversely affected. The DPPA permits statutory damages to be awarded to the subjects of such records, even without proof of actual damage, for certain infringements or violations of the DPPA. We may be potentially liable for such damages in such instances, and we may have no recourse against the state, or the state may not be jointly and severally liable with us. We may become liable for violation of the Fair Credit Reporting Act as adopted federally. Our PSP service for the FMCSA requires that PSP record data be disclosed in compliance with the Fair Credit Reporting Act (“FCRA”). We may also have other online services that are or become subject to the FCRA. If we fail to follow such procedures, or we grant access to users not in compliance with such procedures, or if such procedures are deemed inadequate in some way, or if other services we offer are deemed subject to the FCRA, we may become subject to monetary fines, penalties or damages, and our business, results of operations, cash flows, and financial condition may be adversely affected. The FCRA permits statutory damages to be awarded to the subjects of such records, even without proof of actual damage, for certain infringements or violations of the FCRA. In addition, any failure to comply with the FCRA may result in reputational damage. We may become liable for disclosing Pre-employment Screening Program (PSP) record data improperly. A federal law known as the Safe, Accountable, Efficient Transportation Equity Act: A Legacy for Users (“SAFETEA-LU”) limits access to PSP record data to commercial driving operator applicants, their prospective employers, and the employers’ agents, and can only be used in screening applicants for employment. During 2012, we expanded access to the PSP service to include third party companies directly involved in helping employers with the hiring process. Because the service is only useful if data access is quick and easy, we employ sophisticated systems of online agreements and validation information gathering, plus third party verification systems, to verify the identity and bona fides of any requestor. These systems may be incomplete or contain errors or omissions, or their operation may be flawed, resulting in improper disclosure or disclosure for an improper purpose or to improper persons. If we fail to follow appropriate procedures, or we grant access to users not in compliance with such procedures, or if such procedures are deemed inadequate in some way, we may become subject to monetary fines, penalties, or damages, and our business, results of operations, cash flows, and financial condition may be adversely affected. Furthermore, the magnitude of the potential number of transactions accessed through our PSP service may result in monetary damages that are correspondingly large. In addition, any failure to comply with SAFETEA-LU may result in reputational damage. If our competitors become more successful in developing and selling products for government- managed services, then our business could be adversely affected. The principal substitute for our services is a government-designed and managed service that utilizes other vendors’ technologies, products, and services. Companies that have expertise in marketing and providing technical electronic services to government entities compete with us by further developing their services and increasing their focus on this area of their businesses. Many of our potential competitors are national or international in scope and have greater resources than we do. These resources could enable our potential competitors to initiate severe price cuts or take other measures in an effort to gain market share. Additionally, in some geographic areas, we may face competition from smaller consulting firms with established reputations and political relationships with potential government partners. If we do not compete effectively or if we experience any pricing pressures, reduced profit margins or loss of market share resulting from increased competition, our business, results of operations, cash flows, and financial condition may be adversely affected. 19 Because we have outsourced portal and software development and service contracts with a limited number of governments, the termination or non-renewal of certain of these contracts may harm our business. Currently, we have 29 portals through which we provide outsourced portal services to state governments. These contracts typically have multi-year terms with provisions for renewals for various periods at the option of the government. However, a government may terminate its contract prior to the expiration date upon specific cause events that are not cured within a specified period. In addition, we currently have 15 contracts under which we provide outsourced state portal services that can be terminated by the other party without cause on a specified period of notice. Collectively, revenues generated from these contracts represented 58% of our total consolidated revenues for the year ended December 31, 2012. The Texas portal, which is one of the 15 contracts noted above, accounted for approximately 21% of our total consolidated revenues. In the event that any of these contracts is terminated without cause, the terms of the respective contract may require the government to pay a fee to us in order to continue to use our software in its portal. Also, the contract with the FMCSA can be terminated by the other party without cause on a specified period of notice. Furthermore, we currently have 14 contracts under which we provide outsourced portal services or software development and services that have expiration dates within the 12-month period following December 31, 2012. Collectively, revenues generated from these contracts represented 22% of our total consolidated revenues for the year ended December 31, 2012. As discussed in Note 3 in the Notes to Consolidated Financial Statements included in this Form 10-K, our contract with the Commonwealth of Virginia expired on August 31, 2012 and we are currently providing transition services as required by the contract, and may do so for up to one year following the contract expiration to the extent requested by agencies of the Commonwealth of Virginia. For the year ended December 31, 2012, revenues from the Virginia portal contract accounted for approximately 3% of our total consolidated revenues. If a contract is not renewed after a defined term, the government partner would be entitled to take over the portal in place with no future obligation to us, except as otherwise provided in the contract and except for the services we provide on a software-as-a-service, or SaaS, basis, which would be available to the government agency on a fee-for-service basis. The loss of the contract with the FMCSA or one or more states, as a result of the expiration, termination, or failure to renew the contract, if not replaced, could significantly reduce our revenues and profitability. If these revenue shortfalls were to occur, our business, results of operations, cash flows, and financial condition would be harmed. We cannot be certain if, when, or to what extent governments might fail to renew or terminate any or all of their contracts with us. Our intellectual property rights are valuable and any inability to protect them could harm our company. We regard our intellectual property as important to our success. We rely on a combination of nondisclosure and other contractual arrangements with governments, our employees, subcontractors, and other third parties, copyrights and privacy and trade secret laws to protect and limit the distribution of the proprietary applications, documentation and processes we have developed in connection with the eGovernment services we offer. Despite our precautions, third parties may succeed in misappropriating our intellectual property or independently developing similar intellectual property. If we fail to adequately protect our intellectual property rights and proprietary information or if we become involved in litigation relating to our intellectual property rights and proprietary technology, our business could be harmed. Any actions we take may not be adequate to protect our proprietary rights, and other companies may develop technologies that are similar or superior to our proprietary technology. We generally grant our customers fully paid licenses to use the software and applications we develop for use in their portals. If customers elect to terminate our contracts and manage portal operations internally, our revenues and profits could decline. After termination or expiration of our contracts, it is possible that governments and their successors and affiliates may operate the portals themselves using their right of use license rights to the software programs and other applications we have developed for them in the operation of their portals (excluding 20 software applications that we provide on a SaaS basis). This could adversely affect our revenues and profits. Additionally, they may inadvertently allow our intellectual property or other information to fall into the hands of third parties, including our competitors. The fees we collect for many of our services are subject to government regulation that could limit growth of our revenues and profitability. Under the terms of our self-funded outsourced government portal contracts, we remit a portion of the transaction fees we collect to state agencies. Generally, our contracts provide that the amount of any transaction fees we charge is set by governments to provide us with a reasonable return or profit. We have limited control over the level of transaction fees we are permitted to retain. Our business, results of operations, cash flows, and financial condition may be harmed if the level of fees we are permitted to retain in the future is too low or if our costs rise without a commensurate increase in fees. The growth in our revenues may be limited by the number of governments and government agencies that choose to provide eGovernment services using our business model and by the finite number of governments with which we may contract for our eGovernment services. Our revenues are generated principally from contracts with state governments and government agencies within a state to provide eGovernment services on behalf of those government entities to complete transactions and distribute public information electronically. The growth in our revenues largely depends on government entities adopting our business model. We cannot assure that government entities will choose to provide eGovernment services or continue to provide eGovernment services at current levels, or that they will provide such services with private assistance or by adopting our model. Under our self-funded business model, we initially generate a high proportion of our revenues from a limited number of transaction-based services we provide on behalf of a limited number of government agencies within a state, as other agencies consider participating in the portal. The failure to secure contracts with certain government agencies, particularly those agencies that control motor vehicle driver history records, could result in revenue levels insufficient to support a portal’s operations on a self-sustained, profitable basis. In addition, as there is a finite number of states remaining with which we can contract for our services, future increases in our revenues may depend in part on our ability to expand our business model to include multi-state cooperative organizations, local governments, and federal agencies and to broaden our service offerings to diversify our revenue streams across our lines of business. We cannot assure that we will succeed in expanding into new markets, broadening our service offerings, or that our services will be adaptable to those new markets. Our ability to grow will be limited if we fail to expand our user base and develop attractive new services. Our success depends in part upon our ability to attract a growing number of Internet users to access public information electronically by delivering a comprehensive composite of public information and an efficient, cost effective, and secure method of electronic access and transactions. Moreover, in order to increase revenues in the future, we must continue to develop services that businesses and citizens will find valuable, and there is no guarantee that we will be able to do so. If we are unable to develop services that allow us to attract, retain, and expand our current user base, our revenues and future results of operations may be harmed. We cannot assure that the services we offer will appeal to a sufficient number of Internet users to generate continued revenue growth. Our ability to attract Internet users to our government portals depends on several factors, including: ● ● ● ● ● the comprehensiveness of public records available through our government portals; the perceived efficiency and cost-effectiveness of accessing public records electronically; the effectiveness of security measures; the increased usage and continued reliability of the Internet; and user acceptance of our online applications and services, including payment methods and processes. 21 Because we have certain outsourced portal contracts that contain performance bond requirements and/or indemnification provisions against claims arising from our performance, we may suffer monetary damages if we fail to meet our contractual obligations. In addition, any failure to meet such obligations, whether or not a performance bond is in place, may result in reputational damage. We are bound by performance bond commitments on certain outsourced portal contracts. Performance deficiencies by us or our subcontractors could result in a default of a performance bond, which could expose us to liability and have an adverse effect on our business prospects, financial condition, and on our ability to compete for future outsourced portal contracts. Further, under certain of our outsourced portal contracts, we are required to fully indemnify our government clients against claims arising from our performance or the performance of our subcontractors. If we fail to meet our contractual obligations or our performance or our subcontractors’ performance gives rise to claims, we could be subject to legal liability, monetary damages and loss of customer relationships. Our business will be adversely affected if we are unable to obtain future contracts through the government procurement process. A high percentage of our current revenues is derived from contracts with governments and government agencies that operate under special rules that apply to government purchasing. Where this process applies, there are special rules that typically require open bidding by possible service providers like us against a list of requirements established by governments under existing or specially created procedures. To respond successfully to these requests for proposals, commonly known as RFPs, we must estimate accurately our cost structure for servicing a proposed contract, the time required to establish operations for the proposed client, and the likely terms of any other proposals submitted. We also must assemble and submit a large volume of information within the strict time schedule mandated by an RFP. Whether or not we are able to respond successfully to RFPs in the future will significantly affect our business. We cannot guarantee that we will win any bids in the future through the RFP process, or that any winning bids will ultimately result in contracts. Our business, results of operations, cash flows, and financial condition would be harmed if we fail to obtain profitable future contracts through the RFP process. Our business will suffer if we lose the right to the content filed or distributed through our outsourced portals or we are held liable for the content that we obtain from government entities. We do not own or create the content filed or distributed through our outsourced portals. We depend on the governments with which we contract to supply information and data feeds to us on a timely basis to allow businesses and citizens to complete transactions and obtain government information. We cannot assure that these data sources will continue to be available in the future. Government entities could terminate their contracts to provide data. Changes in regulations could mean that governments no longer collect some types of data or that the data is protected by more stringent privacy rules preventing uses now made of it. Moreover, our data sources are not always subject to exclusive agreements, so that data included in our services also may be included in those of our potential competitors. In addition, we depend upon the accuracy and reliability of government computer systems and data collection for the content of our portals. The loss, unavailability, or inaccuracy of our data sources in the future, or the loss of our exclusive right to distribute some of the data sources, could harm our business, results of operations, cash flows, and financial condition. Because we aggregate and distribute sometimes private and sensitive public information over the Internet, we may face potential liability for defamation, libel, negligence, invasion of privacy, copyright or trademark infringement, and other claims based on the nature and content of the material that is published on our outsourced government portals. Most of the agreements through which we obtain consent to disseminate this information do not contain indemnity provisions in our favor. These types of claims have been brought, sometimes successfully, against online services and websites in the past. We cannot assure that our general liability or errors and omissions insurance will be adequate to indemnify us for all liability that may be imposed. Any liability that is not covered by our insurance or is in excess of our insurance coverage could severely harm our business operations and financial condition. 22 Our business with various government entities requires specific government legislation to be passed for us to initiate and maintain our government contracts, and any failure to pass such legislation or any repeal or modification of or successful challenge to such legislation could adversely affect our business and results of operations. Because a central part of our business includes the execution of contracts with governments under which we remit a portion of user fees charged to businesses and citizens to state agencies, it is sometimes necessary for governments to draft and adopt specific legislation before the government can circulate an RFP to which we can respond. Furthermore, the maintenance of our government contracts requires the continued acceptance of our approach, including any enabling legislation and any implementing regulations. In the past, various entities that use the portals we operate to obtain government information have challenged the authority of governments to electronically provide these services exclusively through portals like those we operate. A successful challenge in the future could result in a proliferation of alternative ways to obtain these services, which would harm our business, results of operations, cash flows, and financial condition. The repeal or modification of any enabling legislation would also harm our business, results of operations, cash flows, and financial condition. Because a large portion of our business relies on a contractual bidding process whose parameters are established by governments, the length of our sales cycles is uncertain and can lead to shortfalls in revenues. Our dependence on a bidding process to initiate many new projects, the parameters of which are established by governments, results in uncertainty in our sales cycles because the duration and the procedures for each bidding process vary significantly according to each government entity’s policies and procedures. The time between the date of initial contact with a government for a bid and the award of the bid may range from as little as 180 days to up to several years. The bidding process is subject to factors over which we have little or no control, including: ● ● ● ● ● ● ● ● ● ● political acceptance of the concept of government agencies contracting with third parties to receive or distribute public information, which has been offered traditionally only by the government agencies and often without charge; the internal review process by the government agencies for bid acceptance; the need to reach a political accommodation among various interest groups; changes to the bidding procedure by the government agencies; changes to state legislation authorizing government’s contracting with third parties to receive or distribute public information; changes in government administrations; the budgetary restrictions of government entities; the competition generated by the bidding process; the possibility of cancellation or delay by the government entities; and government’s manner of drafting bid documents, which may partially, or not at all, utilize our method of providing eGovernment services. We depend on the bidding process for a significant part of our business. Therefore, any material delay in the bidding process, changes to bidding practices and policies, the failure to receive the award of a bid, or the failure to execute a contract may disrupt our financial results for a particular period and harm our financial condition. 23 We may need more working capital to fund operations and expand our business, and any failure to obtain such needed working capital would adversely affect our business. We believe that our current financial resources and cash generated from operations will be sufficient to meet our present working capital and capital expenditure requirements for at least the next 12 months. However, we may need to raise additional capital before this period ends to further: ● ● ● ● ● fund operations, if unforeseen costs or revenue shortfalls arise; support our expansion into other states and government agencies beyond what is contemplated in 2013 if unforeseen opportunities arise; expand our product and service offerings beyond what is contemplated in 2013 if unforeseen opportunities arise; respond to unforeseen competitive pressures; and acquire technologies beyond what is contemplated. Our future liquidity and capital requirements will depend upon numerous factors, including the success of our existing and new service offerings and potentially competing technological and market developments. However, any projections of future cash flows are subject to substantial uncertainty. If current cash, lines of credit, and cash generated from operations are insufficient to satisfy our liquidity requirements, we may seek to sell additional equity securities, issue debt securities, or draw on the unused portion of our line of credit. The sale of additional equity securities could result in dilution to our stockholders. From time to time, we expect to evaluate the acquisition of or investment in businesses and technologies that complement our various eGovernment businesses. Acquisitions or investments might affect our liquidity requirements or cause us to sell additional equity securities or issue debt securities. In recent years, credit and capital markets have experienced unusual volatility and disruption. There can be no assurance that financing will be available in amounts or on terms acceptable to us, if at all. If adequate funds were not available on acceptable terms, our ability to develop or enhance our applications and services, take advantage of future opportunities, or respond to competitive pressures would be significantly limited. This limitation could harm our business, results of operations, cash flows, and financial condition. The seasonality of use for some of our eGovernment services may harm our fourth quarter results of each calendar year. The use of some of our eGovernment services is seasonal, particularly the accessing of motor vehicle driver history records, resulting in lower revenues from this service under existing portal contracts in the fourth quarter of each calendar year, due to the smaller number of business days in this quarter and a lower volume of transactions during the holiday period. Our quarterly results of operations may be volatile and difficult to predict. If our quarterly results of operations fail to meet the expectations of public market analysts or investors, the market price of our common stock may decrease significantly. Our future revenues and results of operations may vary significantly from quarter to quarter due to a number of factors, many of which are outside of our control, and any of which may harm our business. These factors include: the commencement, completion, or termination of contracts during any particular quarter; the introduction of new eGovernment services by us or our competitors; technical difficulties or system downtime affecting the Internet generally or the operation of our eGovernment services; the amount and timing of operating costs and capital expenditures relating to the expansion of our business operations and infrastructure; the result of negative cash flows due to capital investments; and the incurrence of significant charges related to acquisitions. ● ● ● ● ● ● 24 Due to the factors noted above, our revenues in a particular quarter may be lower than we anticipate and if we are unable to reduce spending in that quarter, our results of operations for that quarter may be harmed. One should not rely on quarter-to-quarter comparisons of our results of operations as an indication of future performance. It is possible that in some future periods our results of operations may be below the expectations of public market analysts and investors. If this occurs, the price of our common stock may decline. We may be subject to intellectual property infringement claims, which are costly to defend and could limit our ability to use certain technologies in the future. We may become subject to claims alleging infringement of third-party intellectual property rights. Our portal contracts require us to indemnify our government partners for infringing software we build or use. Any claims could subject us to costly litigation, and may require us to pay damages and develop non- infringing intellectual property or acquire licenses to the intellectual property that is the subject of the alleged infringement. Licenses for such intellectual property may not be available on acceptable terms or at all. Litigation regarding intellectual property rights is common in the Internet and software industries. We expect third-party infringement claims involving Internet technologies and software products and services to increase. If an infringement claim is filed against us, we may be prevented from using certain technologies and may incur significant costs resolving the claim. We cannot assure that our applications and services do not infringe on the intellectual property rights of third parties. In addition, we have agreed, and expect that we may agree in the future, to indemnify certain of our customers against claims that our services infringe upon the intellectual property rights of others. We could incur substantial costs in defending ourselves and our customers against infringement claims. In the event of a claim of infringement, we and our customers may be required to obtain one or more licenses from third parties. We cannot assure that we or our customers could obtain necessary licenses from third parties at a reasonable cost or at all. We depend on technology licensed to us by third parties, and the loss of this technology could delay implementation of our services or force us to pay higher license fees. We license numerous third-party technologies and applications that we incorporate into our existing service offerings, on which, in the aggregate, we are substantially dependent. There can be no assurance that the licenses for such third-party technologies will not be terminated or that we will be able to license third- party technology and applications for future services. While we do not believe that one individual technology or application we license is material to our business, changes in or the loss of third party licenses could lead to a material increase in the costs of licensing or to our products becoming inoperable or their performance being materially reduced, with the result that we may need to incur additional development or procurement costs in an attempt to ensure continued performance of our services, and either the cost of such undertakings or the failure to successfully complete such undertakings could have a material adverse effect on our business, results of operations, cash flows, and financial condition. We are subject to independent audits as requested by our government customers. Deficiencies in our performance under a government contract could result in contract termination, reputational damage, or financial penalties. Each government entity with which we contract for outsourced portal services has the authority to require an independent audit of our performance and financial management of contracted operations in each respective state. The scope of audits could include inspections of income statements, balance sheets, fee structures, collections practices, service levels, security practices, and our compliance with contract provisions and applicable laws, regulations, and standards. We cannot assure that a future audit will not find any material performance deficiencies that would result in an adjustment to our revenues and result in financial penalties. Moreover, the consequent negative publicity could harm our reputation among other governments with which we would like to contract. All of these factors could harm our business, results of operations, cash flows, and financial condition. 25 Our cash and cash equivalents could be adversely affected if the financial institutions in which we hold our cash and cash equivalents fail. Our cash and cash equivalents primarily include cash on hand in the form of bank deposits. For purposes of our consolidated balance sheets and consolidated statements of cash flows, we consider all non-restricted highly liquid instruments purchased with an original maturity of one month or less to be cash equivalents. We maintain our cash and cash equivalents with major financial institutions. Deposits with these financial institutions exceed the Federal Deposit Insurance Corporation (“FDIC”) insurance limits. At January 1, 2013, the amount of cash covered by FDIC deposit insurance was $9.8 million, and $52.6 million in cash was above the FDIC deposit insurance limits. While we periodically monitor the cash balances in these accounts and adjust the balances as appropriate, these balances could be impacted if one or more of the financial institutions with which we deposit funds fails or is subject to other adverse conditions in the financial or credit markets. To date, we have experienced no loss or lack of access to our invested cash or cash equivalents; however, we can provide no assurance that access to our invested cash and cash equivalents will not be impacted or that we will not lose deposited funds in excess of FDIC insurance limits as a result of the failure or insolvency of any these financial institutions or adverse conditions in the financial and credit markets. We may be unable to integrate new technologies and industry standards effectively, which may adversely affect our business and results of operations. Our future success will depend on our ability to enhance and improve the responsiveness, functionality, and features of our services in accordance with industry standards and to address the increasingly sophisticated technological needs of our customers on a cost-effective and timely basis. Our ability to remain competitive will depend, in part, on our ability to: ● ● ● ● enhance and improve the responsiveness, functionality, and other features of the government portals we offer; continue to develop our technical expertise; develop and introduce new services, applications, and technology to meet changing customer needs and preferences; and influence and respond to emerging industry standards and other technological changes in a timely and cost-effective manner. We cannot assure that we will be successful in responding to the above technological and industry challenges in a timely and cost-effective manner. If we are unable to integrate new technologies and industry standards effectively, our business could be harmed. Our strategic alliances and potential acquisitions may entail numerous risks and uncertainties which could adversely affect our business and results of operations. As part of our business strategy, we have made and may continue to enter into strategic alliances or to make acquisitions that we believe will complement our existing businesses, increase traffic to our government partners’ sites, enhance our services, broaden our software and applications offerings or technological capabilities, or increase our profitability. Future alliances or acquisitions could present numerous risks and uncertainties, including: ● ● ● ● ● ● ● 26 the inability to successfully market, distribute, deploy, and manage new products and services that we have limited or no experience in managing; the diversion of management’s attention from our core business; risks associated with entering markets in which we have limited or no experience; adverse effects on existing business relationships with existing suppliers and customers; erosion of our brand equity in the eGovernment or financial markets; difficulties in the assimilation of operations, personnel, technologies, and information systems of the acquired companies; the risk that an acquired business will not perform as expected or will have profit margins significantly lower than ours; ● ● ● ● potential loss of key employees, particularly those of acquired businesses; potentially dilutive issuances of equity securities, which may be freely tradable in the public market; impairment, restructuring, and other charges related to goodwill and other long-lived intangible assets; and the incurrence of debt and related interest and other expenses. We cannot assure that we will be able to successfully integrate products or technologies of strategic alliances or new businesses we may acquire in the future. We also may not realize cost efficiencies or synergies that we anticipate. Compliance with changing regulation of corporate governance and public disclosure may result in additional expenses. Changing laws, regulations, and standards relating to corporate governance and public disclosure, including the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010, the Sarbanes-Oxley Act of 2002, new SEC regulations and NASDAQ Global Select Market rules, are creating uncertainty for companies such as ours. These new or changed laws, regulations, and standards are subject to varying interpretations in many cases due to their lack of specificity, and as a result, their application in practice may evolve over time as new guidance is provided by regulatory and governing bodies, which could result in continuing uncertainty regarding compliance matters and higher costs necessitated by ongoing revisions to disclosure and governance practices. We are committed to maintaining adequate and appropriate standards of corporate governance and public disclosure. As a result, our efforts to comply with evolving laws, regulations, and standards have resulted in, and are likely to continue to result in, increased general and administrative expenses and a diversion of management time and attention from revenue-generating activities to compliance activities. In particular, our efforts to comply with Section 404 of the Sarbanes-Oxley Act of 2002 and the related regulations regarding our required assessment of our internal control over financial reporting has required the commitment of significant financial and managerial resources. Further, as a result of increasing regulation, our board members and executive officers could face an increased risk of personal liability in connection with the performance of their duties. As a result, we may have difficulty attracting and retaining qualified board members and executive officers, which could harm our business. If our efforts to comply with new or changed laws, regulations, and standards differ from the activities intended by regulatory or governing bodies due to ambiguities in the laws themselves or related to practice, our reputation may be harmed. ITEM 1B. UNRESOLVED STAFF COMMENTS None. ITEM 2. PROPERTIES Our principal administrative office occupies a total of approximately 29,000 square feet of leased space at 25501 West Valley Parkway, Suite 300, Olathe, Kansas 66061. All of our subsidiaries also lease their facilities. We do not own any real property and do not currently anticipate acquiring real property or buildings in the foreseeable future. ITEM 3. LEGAL PROCEEDINGS Litigation We are involved from time to time in legal proceedings and litigation arising in the ordinary course of business. However, we are not currently a party to any material legal proceedings. As discussed in Note 7 in the Notes to Consolidated Financial Statements included in this Form 10-K with respect to the civil action by the SEC against our Chief Financial Officer, we are not a party to the civil action, but are obligated to provide indemnification in certain circumstances (including advancing certain defense costs) to our Chief Financial Officer in accordance with our certificate of incorporation and bylaws and our indemnification agreement with him. ITEM 4. MINE SAFETY DISCLOSURES Not applicable. 27 PART II ITEM 5. MARKET FOR REGISTRANT’S COMMON EQUITY, RELATED STOCKHOLDER MATTERS, AND ISSUER PURCHASES OF EQUITY SECURITIES Our common stock trades on the NASDAQ Global Select Market under the symbol “EGOV.” The following table shows the range of high and low sales prices reported on the NASDAQ Global Select Market for the periods indicated. Fiscal Year Ended December 31, 2012 First Quarter Second Quarter Third Quarter Fourth Quarter Fiscal Year Ended December 31, 2011 First Quarter Second Quarter Third Quarter Fourth Quarter High $ 13.81 12.70 15.42 16.83 High $ 12.47 13.80 13.79 14.48 Low $ 11.25 9.95 12.59 13.58 $ Low 9.39 11.75 10.51 10.96 As of February 13, 2013, there were approximately 249 holders of record of shares of our common stock. Dividend Policy On November 5, 2012, our Board of Directors declared a special cash dividend of $0.25 per share, payable to stockholders of record as of November 23, 2012. The dividend, totaling approximately $16.3 million, was paid on December 5, 2012, out of our available cash. On October 24, 2011, our Board of Directors declared a special cash dividend of $0.25 per share, payable to stockholders of record as of December 19, 2011. The dividend, totaling approximately $16.2 million, was paid on January 3, 2012, out of our available cash. Any future determination as to the payment of dividends will be made at the discretion of our Board of Directors and will depend on our operating results, financial condition, capital requirements, general business conditions, and such other factors as our Board of Directors deems relevant. Performance Graph The performance graph below compares the annual change in our cumulative total stockholder return on our common stock during a period commencing on December 31, 2007, and ending on December 31, 2012 (as measured by dividing (i) the sum of (A) the cumulative amount of dividends for the measurement period, assuming dividend reinvestment and (B) the difference between our share price at the end and the beginning of the measurement period; by (ii) the share price at the beginning of the measurement period) with the cumulative total return of each of: (a) the NASDAQ Composite (U.S.) Index and (b) a Peer Group, assuming a $100 investment on December 31, 2007. On February 28, 2008 we paid a special cash dividend of $0.25 per share, on February 27, 2009 we paid a special cash dividend of $0.30 per share, on February 26, 2010 we paid a special cash dividend of $0.30 per share, on December 30, 2010 we paid a special cash dividend of $0.25 per share, on January 3, 2012 we paid a special cash dividend of $0.25 per share, and on December 5, 2012 we paid a special cash dividend of $0.25 per share, all of which are included in the presentation of our performance. We did not pay any other dividends on our common stock during the period commencing on December 31, 2007, and ending on December 31, 2012. The stock price performance on the graph below is not necessarily indicative of our future price performance. 28 Comparison of Cumulative Total Return Among NIC, Inc., NASDAQ Composite (U.S.) Index and Peer Group Total Return to Shareholders (Assumes $100 investment on 12/31/2007) $250.00 $200.00 $150.00 $100.00 $50.00 $0.00 12/31/2007 12/31/2008 12/31/2009 12/31/2010 12/31/2011 12/31/2012 NIC, Inc. Nasdaq Peer Group Total Return Analysis NIC, Inc. NASDAQ Composite Peer Group 12/31/2007 12/31/2008 12/31/2009 $ $ $ 100.00 $ 100.00 $ 100.00 $ 56.77 $ 59.46 $ 86.34 $ 119.59 $ 85.55 $ 117.21 $ 12/31/2010 12/31/2011 135.53 $ 100.02 $ 134.34 $ 12/31/2012 236.18 113.85 188.01 185.77 $ 98.22 $ 161.63 $ The Peer Group consists of five companies, each of whose business focus is similar to that of NIC. While not all of the companies provide services exclusively to governments, the services provided are similar to those we provide. The members of the Peer Group are as follows: Towers Watson & Co (TW), Accenture, Ltd. (ACN), International Business Machines Corp. (IBM), Maximus, Inc. (MMS), and Official Payments Holdings, Inc. (OPAY) (formerly known as Tier Technologies (TIER)). Bearing Point, Inc. (BE) was included until December 31, 2008, as it filed for Chapter 11 bankruptcy protection in February 2009. Bearing Point, Inc. was replaced by Watson Wyatt Worldwide, Inc. in the Peer Group effective January 1, 2009. On January 1, 2010, Watson Wyatt Worldwide, Inc. merged with Towers Perrin to form Towers Watson & Co (TW). The performance graph and related text are being furnished to and not filed with the SEC, and will not be deemed to be “soliciting material” or subject to Regulation 14A or 14C under the Securities Exchange Act of 1934 or to the liabilities of Section 18 of the Securities Exchange Act of 1934, and will not be deemed to be incorporated by reference into any filing under the Securities Act of 1933 or the Securities Exchange Act of 1934, except to the extent we specifically incorporate such information by reference into such a filing. 29 Share Repurchases During the fourth quarter of 2012, we acquired and cancelled shares of common stock surrendered by employees to pay income taxes due upon the vesting of restricted stock or the exercise of options as follows: Period October 24, 2012 October 25, 2012 October 27, 2012 October 28, 2012 Total Number of Shares Purchased 887 233 128 149 Average Price Paid per share 14.02 $ 14.49 14.23 14.23 Total Number of Shares Purchased as Part of Publicly Announced Plans or Programs N/A N/A N/A N/A Maximum Number (or Approximate Dollar Value) of Shares that May Yet Be Purchased Under the Plans or Programs N/A N/A N/A N/A ITEM 6. SELECTED CONSOLIDATED FINANCIAL DATA The selected consolidated financial data set forth below should be read in conjunction with the consolidated financial statements and related notes, and “Management’s Discussion and Analysis of Financial Condition and Results of Operations,” included in this Form 10-K. 2012 Year Ended December 31, 2010 2011 2009 2008 Consolidated Statement of Income Data: Total revenues Operating income Net income Net income per share - basic Net income per share - diluted $ 211,143 43,192 26,339 0.40 0.40 $ 180,899 38,508 22,942 0.35 0.35 $ 161,534 29,398 18,363 0.28 0.28 $ 132,886 22,021 13,946 0.22 0.22 $ 100,575 18,609 11,921 0.19 0.19 As discussed in Note 4 in the Notes to Consolidated Financial Statements included in our Annual Report on Form 10-K for the year ended December 31, 2009, which was filed with the SEC on March 16, 2010, we acquired the then-current portal management contracts for the state of Texas (collectively, the “Acquired Texas Contracts”) in the second quarter of 2009. The Acquired Texas Contracts expired on December 31, 2009, except certain Master Work Order projects expired on August 31, 2012 and others will expire on August 31, 2014. During the third quarter of 2009, we entered into a new seven-year contract with the state of Texas to manage the state’s official government portal (the “New Texas Contract”). The New Texas Contract commenced on January 1, 2010 and runs through August 31, 2016. We did not begin earning revenues under the New Texas Contract until 2010. Consolidated Balance Sheet Data: Total assets Long-term debt (includes current portion 2012 2011 December 31, 2010 2009 2008 $ 145,140 $ 144,354 $ 111,376 $ 123,608 $ 119,412 of notes payable/capital lease obligations) - - - - - Dividends declared per share: November 5, 2012 October 24, 2011 December 3, 2010 February 1, 2010 February 3, 2009 February 4, 2008 Total stockholders’ equity 30 0.25 - - - - - 78,924 - 0.25 - - - - 65,077 - - 0.25 0.30 - - 53,270 - - - - 0.30 - 66,559 - - - - - 0.25 67,220 As further discussed in Note 8 in the Notes to Consolidated Financial Statements included in this Form 10-K, we declared a special cash dividend in November 2012 totaling approximately $16.3 million, which was paid out of our available cash in December 2012; we declared a special cash dividend in October 2011 totaling approximately $16.2 million, which was paid out of our available cash in January 2012; we declared and paid a special cash dividend totaling approximately $16.2 million out of our available cash in December 2010; we declared and paid a special cash dividend totaling approximately $19.3 million out of our available cash in February 2010; we declared and paid a special cash dividend totaling approximately $19.2 million out of our available cash in February 2009; and we declared and paid a special cash dividend totaling approximately $15.7 million out of our available cash and short-term investments in February 2008. ITEM 7. MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS Caution about Forward-Looking Statements Statements in this Annual Report on Form 10-K regarding NIC and its business, which are not current or historical facts, are “ forward-looking statements” that involve risks and uncertainties. Forward- looking statements include, but are not limited to, statements of plans and objectives, statements of future economic performance or financial projections, statements regarding the planned implementation of new portal contracts, statements of assumptions underlying such statements, and statements of the Company’s or management’s intentions, hopes, beliefs, expectations, or predictions of the future. For example, statements like we “expect,” we “believe,” we “plan,” we “intend,” or we “anticipate” are forward-looking statements. Investors should be aware that our actual operating results and financial performance may differ materially from our expressed expectations because of risks and uncertainties about the future including those risks discussed in this 2012 Annual Report on Form 10-K. There are a number of important factors that could cause actual results to differ materially from those suggested or indicated by such forward-looking statements. These include, among others, NIC’s ability to successfully integrate into its operations recently awarded eGovernment contracts; NIC’s ability to implement its new portal contracts in a timely and cost-effective manner; NIC’s ability to successfully increase the adoption and use of eGovernment services; the possibility of reductions in fees or revenues as a result of budget deficits, government shutdowns, or changes in government policy; the success of the Company in renewing existing contracts and in signing contracts with new states and federal government agencies; continued favorable government legislation; NIC’s ability to develop new services; existing states and agencies adopting those new services; acceptance of eGovernment services by businesses and citizens; competition; the possibility of security breaches through cyber attacks; and general economic conditions and the other factors discussed under “CAUTIONS ABOUT FORWARD LOOKING STATEMENTS” in Part I and “RISK FACTORS” in Part I, Item 1A of this 2012 Annual Report on Form 10-K. Investors should read all of these discussions of risks carefully. All forward-looking statements made in this Form 10-K speak only as of the date of this report. We will not necessarily update the information in this Form 10-K if any forward-looking statement later turns out to be inaccurate. Investors are cautioned not to put undue reliance on any forward-looking statement. What We Do – An Executive Summary We are a leading provider of eGovernment services that help governments use the Internet to reduce internal costs, increase efficiencies, and provide a higher level of service to businesses and citizens. We accomplish this currently through two channels: our primary outsourced portal businesses and our software & services businesses. In our primary outsourced portal business, we generally enter into contracts primarily with state and local governments to design, build, and operate Internet-based enterprise-wide portals on their behalf. We typically enter into multi-year contracts and manage operations for each government partner through separate local subsidiaries that operate as decentralized businesses with a high degree of autonomy. Our portals consist of websites and applications that we build, which allow businesses and citizens to access government information through multiple online channels, including mobile, and complete secure transactions, including applying for a permit, retrieving government records, or filing a government-mandated form or report. We help increase our government partners’ revenues by expanding the distribution of their information assets and 31 increasing the number of financial transactions conducted with governments. We do this by marketing portal services and soliciting users to complete government-based transactions and to enter into subscriber contracts that permit users to access the portal and the government information contained therein in exchange for transactional and/or subscription user fees. We are typically responsible for funding up-front investment and ongoing operations and maintenance costs of the government portals. Our unique self-funded business model allows us to generate revenues by sharing in the fees collected from eGovernment transactions. Our partners benefit because they reduce their financial and technology risks, increase their operational efficiencies, and gain a centralized, customer-focused presence on the Internet, while businesses and citizens gain a faster, more convenient, and more cost-effective means to interact with governments. On behalf of our government partners, we enter into separate agreements with various agencies and divisions of the government to provide specific services and to conduct specific transactions. These agreements preliminarily establish the pricing of the electronic transactions and data access services we provide and the division of revenues between the Company and the government agency. The government oversight authority must approve prices and revenue sharing agreements. We have limited control over the level of fees we are permitted to retain. Any changes made to the amount or percentage of fees retained by us, or to the amounts charged for the services offered, could materially affect the profitability of the respective contract to us. We typically own all the intellectual property in connection with the applications developed under these contracts. After completion of the initial contract term, the government partner typically receives a perpetual, royalty-free license to use the software only in its own portal. However, certain customer management, billing and payment processing software applications that we have developed and standardized centrally and that are utilized by our portal businesses, are being provided to an increasing number of our government partners on a software-as-a-service, or “SaaS,” basis, and thus would not be included in any royalty-free license. If our contract was not renewed after a defined term, the government agency would be entitled to take over the portal in place with no future obligation of the Company, except as otherwise provided in the contract and except for the services we provide on a SaaS basis, which would be available to our partners on a fee-for-service basis. We also provide certain payment processing services on a SaaS basis to a few private sector companies and non-NIC portal states, and may continue to market these services to other entities in the future. Historically, however, revenues from these services have not been significant. In some cases, we enter into contracts to provide consulting, application development and portal management services to governments in exchange for an agreed-upon fee. Our objective is to strengthen our position as the leading provider of Internet-based eGovernment services. Key strategies to achieve this objective include: ● ● Renew all current outsourced government portal contracts – First and foremost, we will strive to obtain renewal of all currently profitable outsourced government portal contracts. As of December 31, 2012, there were 14 contracts under which we provide outsourced portal services or software development and services (which includes NIC Technologies’ contract with the state of Michigan) that have expiration dates within the 12-month period following December 31, 2012. Win new portal contracts – A key objective of ours is to win new portal contracts with state and federal government agencies. We continue to invest in business development and marketing efforts through a combination of strategic advertising and public relations initiatives. We have responded to several active portal procurement opportunities and realized significant benefits from our investment, including contracts with new government partners in recent years. During the first quarter of 2011, we entered into a five-year contract with the state of Mississippi, which includes three additional two- year renewals at the option of the state. During the third quarter of 2011, we entered into a three-year contract with the state of Delaware, which includes options for the government to extend the contract for three additional one-year terms. Also during the third quarter of 2011, we entered into a five-year contract with the state of Maryland, which includes three additional one-year renewals at the option of the state. During the fourth quarter of 2011, the state of Oregon awarded us a 10-year contract. Also during the fourth quarter of 2011, building on our relationship with the state of Texas which began in 2009, we entered into an agreement with the state of Texas to implement an integrated suite of services for the Texas Department of Public Safety (“DPS”), which is intended to consolidate the current business processes and supporting applications for DPS’s Regulatory Services Division into a 32 ● single suite of online services. During the fourth quarter of 2012, we entered into a five-year contract with the Commonwealth of Pennsylvania, which includes an additional renewal at the option of the state up to five years. Our goal is to continue expanding our number of government partners by leveraging our strong relationships with current government partners and our reputation for providing proven eGovernment services. We intend to continue marketing our services to new governments in state, local, and federal jurisdictions. Our expansion efforts include developing relationships and sponsors throughout an individual government entity, pursuing strategic technology alliances, making presentations at conferences of government executives with responsibility for information technology policy, and developing contacts with organizations that act as forums for discussions between these executives. Increase transactional revenues from our existing government portals – Part of our strategy is to increase transactional revenues from our existing government portals by building new applications and services, taking successful applications and services and implementing them in our other government portal states, and increasing the adoption of existing portal applications and services within each state where we operate. We intend to accomplish this with new service offerings, increased operational focus, and expanded marketing initiatives. In addition, we will work closely with the governance authority for each of our partner portals to evaluate the pricing of new and existing services to encourage higher usage and increased revenue streams. We plan to continue our development of new secure online transactional services that enable government agencies to interact more effectively and efficiently with businesses, citizens, and other government agencies through multiple online channels, including mobile. We will continue to work with government agencies, professional associations, and other organizations to better understand the current and future needs of our customers. We will continue to work with our government partners to create awareness of the online alternatives to traditional government interaction through initiatives such as informational brochures, government voicemail recordings, and inclusion of website information on government communication materials. In addition, we will continue to update our portals to highlight new government service information provided on the portals. We plan to work with professional associations to directly and indirectly communicate to their members the potential convenience, ease of use, and other benefits of the services our portals offer. In addition to overall portal revenue growth, which includes both organic revenue growth and growth from new portal contracts, an important financial metric that we use to gauge our success in increasing transactional revenues in our existing portal businesses is same state revenue growth. We define same state revenues as those from states in operation and generating revenues for two full periods. Our long-term goal has been to grow same state revenues at least 10% per year. Same state portal revenues grew 10% in 2012 and 8% in 2011. Our same state revenue growth in 2012 was higher than our growth in 2011 primarily due to increased same state non-DMV transaction-based revenues. Non-DMV, transaction-based revenues consist of transaction fees generated by means other than from the sale of motor vehicle driver history, or DMV, records. As non-DMV, transaction-based revenues continue to become a larger component of overall portal revenues, our growth in same state non-DMV, transaction-based revenues becomes more important. Same state non-DMV, transaction- based revenues grew 21% in 2012 compared to 20% in 2011. As further discussed below, the increase in the same state non-DMV transaction-based revenue growth rate in 2012 was primarily due to the deployment and increased adoption of key revenue generating services in certain portals, including a motor vehicle inspection service with the Texas DPS, the first service launched as part of the DPS Direct suite of services in September 2012. Growth in DMV transaction-based revenues is also an important factor in our goals for overall same state revenue growth. Historically, DMV price increases have been relatively infrequent, and our ability to grow same state DMV revenues has been limited, as such revenues have been driven by broader economic factors outside of our control. Absent DMV price increases, same state DMV revenue growth has historically ranged from flat to 3% per year. Same state DMV revenues decreased 33 by 1% in 2012 and were flat in 2011. We believe our DMV revenues in 2012 and 2011 were negatively affected by the worsening of the broader macroeconomic conditions over the last several years, which we currently expect is likely to continue into 2013. ● Continue to grow profitability – In addition to driving same state revenue growth, part of our strategy is to increase profitability by driving cost containment efforts throughout the Company and maintaining a lean organizational structure that fosters entrepreneurial decision-making and innovation, and accentuates the financial leverage of our business model. An important financial metric that we use to gauge our portal profitability is portal gross profit percentage, or gross profit rate, which is calculated by dividing portal gross profit (portal revenues minus cost of portal revenues, excluding depreciation and amortization) by portal revenues. Our portal gross profit rate was 38% in 2012, 2011 and 2010, respectively. We carefully monitor our portal gross profit percentage to strike the balance between generating a solid return for our stockholders and delivering value to our government partners through reinvestment in our portal operations (which we believe also benefits our stockholders). We also view selling & administrative costs, expressed as a percentage of total consolidated revenues, to be an important indicator of the relative year-over-year growth in our corporate level expenses. Selling & administrative costs as a percentage of total consolidated revenues were 16% in both 2012 and 2011, and 17% in 2010. The decrease in selling & administrative costs as a percentage of total consolidated revenues in 2011 was primarily a result of lower costs related to the SEC matter which was concluded for the Company and certain current and former officers with the exception of our Chief Financial Officer in 2011 and the related derivative action which was settled in 2011, net of insurance and other reimbursements (which decreased by approximately $2.9 million in 2011), coupled with higher portal revenues, due to strong same state revenue growth and revenues from our newer states, and higher software & services revenues, due mainly to increased adoption of the PSP (which began generating revenues in the second quarter of 2010). Finally, our consolidated operating income margin (operating income divided by total consolidated revenues) is an important measure of our overall profitability. This metric was 20% in 2012, 21% in 2011, and 18% in 2010. The decrease in our 2012 consolidated operating income margin was primarily attributable to start-up costs from our new Oregon portal. The increase in our 2011 consolidated operating income margin was primarily attributable to an increase in portal gross profits, which was primarily driven by same state revenue growth, and an increase in software & services gross profits, due mainly to strong results from our contract with the FMCSA to operate the PSP, which began generating revenues in the second quarter of 2010. Overview of Business Models and Revenue Recognition We classify our revenues and cost of revenues into two categories: (1) portal and (2) software & services. The portal category includes revenues and cost of revenues primarily from our subsidiaries operating state and local government portals on an enterprise-wide outsourced basis. The software & services category primarily includes revenues and cost of revenues from our subsidiaries that provide software development and services, other than enterprise-wide outsourced portal services, to state and local governments as well as federal agencies. We currently earn revenues from three main sources: transaction-based fees, time and materials-based fees for application development, and fixed fees for portal management services. Each of these revenue types and the corresponding business models are further described below. Our outsourced portal businesses We categorize our portal revenues according to the underlying source of revenue. A brief description of each category follows: ● DMV transaction-based: these are transaction fees from the sale of electronic access to motor vehicle driver history records, referred to as DMV records, from our state portals to data resellers, insurance companies, and other pre-authorized customers on behalf of our state partners, and are generally recurring. 34 ● ● ● Non-DMV transaction-based: these are transaction fees from sources other than the sale of electronic access to DMV records, for transactions conducted by business users and consumer users through our portals, and are generally recurring. For a representative listing of non-DMV services we currently offer through our portals, refer to Part I, Item 1 in this Form 10-K. Portal management: these are revenues from the performance of fixed fee portal management services for our government partners in the states of Arizona, Indiana, and Delaware and are generally recurring. Portal software development: these are revenues from the performance of application development projects and other time and materials services for our government partners. While we actively market these services, they do not have the same degree of predictability as our transaction-based or portal management revenues. As a result, these revenues are excluded from our recurring portal revenue percentage. The highest volume, most commercially valuable service we offer is electronic access to DMV records. This service accounted for approximately 34%, 36%, and 39% of total consolidated revenues in 2012, 2011, and 2010, respectively. We believe that while this service will continue to be an important source of revenue, its contribution as a percentage of total consolidated revenues on an individual portal basis will decline modestly as other sources grow. LexisNexis Risk Solutions (formerly ChoicePoint), which resells these records to the auto insurance industry, accounted for approximately 26%, 28%, and 27%, of total consolidated revenues in 2012, 2011, 2010, respectively. In addition, we offer a service in several of our states for online motor vehicle registration and licensing. This service accounted for approximately 10% of the Company’s total consolidated revenues in 2012 and less than 10% of total consolidated revenues in both 2011 and 2010. In our outsourced portal businesses for 2012, DMV transaction-based revenues represented approximately 36% of portal revenues, non-DMV transaction-based revenues represented approximately 51%, portal software development revenues represented approximately 8%, and portal management revenues represented approximately 5%. Approximately 72% of our transaction-based revenues related to business-to- government transactions, with 28% related to citizen-to-government transactions. Transaction-based revenues from our outsourced state portal business units are highly correlated to state population, but are also affected by pricing policies established by government entities for public records, the number and growth of commercial enterprises, and the government entity’s development of policy and information technology infrastructure supporting electronic government. LexisNexis Risk Solutions and other data resellers and companies who access DMV records have entered into contracts with the portals our subsidiaries operate to request these records from the various states with which we have contracts. Under the terms of these contracts, we provide data resellers with driver’s license and traffic records that vary by contract, for fees that currently range from $2.00 to $27.50 per record requested. The fees charged to all entities that access DMV records are the same for records of a particular state. We typically collect the entire fee, of which a certain portion is remitted to the state by statute. These contracts are generally self-renewing until canceled by one side or the other, and generally may be terminated at any time after a 60-day notice. These contracts may be terminated immediately at the option of any party upon a material breach of the contract by the other party. Furthermore, these contracts are immediately terminable if the state statute allowing for the public release of these records is repealed. We charge for electronic access to records on a per-record basis and, depending upon government policies, also on a fixed or sliding scale bulk basis. Our fees are set by negotiation with the government agencies that control the records and are typically approved by a government sanctioned oversight authority. Generally, our contracts provide that the amount of any fees we retain is set by governments to provide us with a reasonable return or profit. We have limited control over the level of fees we are permitted to retain. We recognize revenues from transactions (primarily transaction-based information access fees and filing fees) on an accrual basis net of the transaction fee due to the government, and we bill end-user customers primarily on a monthly basis. We typically receive a majority of payments via electronic funds transfer and credit/debit card within 25 days of billing and remit payment to governments within 30 to 45 days of the transaction. The costs that we pay state agencies for data access are accrued as accounts receivable and accounts payable at the 35 time revenue from the access of public information is recognized. We typically must remit a certain amount or percentage of these fees to government agencies regardless of whether we ultimately collect the fees. The pricing of transactions varies by the type of transaction and by state. We expense as incurred all employee costs to start up, operate, and maintain outsourced government portals as costs of performance under the contracts because, after the completion of a defined contract term, the government entity with which we contract typically receives a perpetual, royalty-free license to the applications we developed, except applications provided on a SaaS basis. Such costs are included in cost of portal revenues in the consolidated statements of income. Our software & services businesses NIC Technologies currently derives a significant portion of its revenues from a contract with the FMCSA to develop and manage the FMCSA’s PSP for motor carriers nationwide, using a self-funded, transaction-based business model. NIC Technologies recognizes revenues from this contract (primarily transaction-based information access fees) when the services are provided. NIC Technologies also derives a portion of its revenues from fixed fee and time and materials application development and outsourced maintenance contracts with the FEC and the state of Michigan and recognizes revenues as services are provided. Critical Accounting Policies Many estimates and assumptions involved in the application of generally accepted accounting principles have a material impact on our reported financial condition and operating performance and on the comparability of such reported information over different reporting periods. A critical accounting policy is one which is both important to the portrayal of our financial condition and results of operations and requires management’s most difficult, subjective or complex judgments, often as a result of the need to make estimates and assumptions about the effect of matters that are inherently uncertain. Our significant accounting policies are described in Note 2 in the Notes to Consolidated Financial Statements included in this Form 10-K. We have identified the policies below as critical to our business operations and the understanding of our results of operations. Note that the preparation of our consolidated financial statements in conformity with generally accepted accounting principles requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. There can be no assurance that actual results will not differ from those estimates. Uncertain Tax Positions The application of income tax law is inherently complex. Laws and regulations in this area are voluminous and are often ambiguous. We are also subject to periodic audits by government tax authorities of our income tax returns. We are required to make many subjective assumptions and judgments regarding our income tax exposures. Interpretations of and guidance surrounding income tax laws and regulations change over time. Changes in our subjective assumptions and judgments can materially affect amounts recognized in the consolidated balance sheets and statements of income. See Notes 2 and 9 in the Notes to Consolidated Financial Statements included in this Form 10-K for additional detail on our uncertain tax positions. Deferred Income Taxes We recognize deferred income taxes for the tax consequences in future years of differences between the tax basis of assets and liabilities and their financial reporting amounts at each year-end based on enacted laws and statutory rates applicable in each tax jurisdiction to the periods in which the differences are expected to affect taxable income. Valuation allowances are established, when necessary, to reduce deferred tax assets to the amount expected to be realized. We are required to make many subjective assumptions and judgments in determining deferred income tax assets and liabilities. Changes in our assumptions and judgments can materially affect amounts recognized in the consolidated balance sheets and statements of income. For additional discussion of deferred income taxes, see Notes 2 and 9 in the Notes to Consolidated Financial Statements included in this Form 10-K. 36 Stock-based Compensation We measure stock-based compensation cost for service-based restricted stock awards at the grant date based on the calculated fair value of the award, and recognize an expense over the employee’s requisite service period (generally the vesting period of the grant). We measure stock-based compensation cost for performance-based restricted stock awards at the date of grant, based on the fair value of shares expected to be earned at the end of the performance period, and recognize an expense over the performance period based upon the probable number of shares expected to vest. We also estimate and exclude compensation cost related to awards not expected to vest based upon estimated forfeitures. Measuring stock-based compensation cost of restricted stock awards requires judgment, including estimating the probable number of shares expected to vest. In addition, estimating the number of performance-based restricted stock awards expected to be earned is dependent on our expectations of future operating results over a specified performance period in relation to specified performance criteria. Changes in our subjective assumptions and judgments can materially affect amounts recognized in the consolidated balance sheets and statements of income. See Note 10 in the Notes to Consolidated Financial Statements included in this Form 10-K for additional detail on our stock-based compensation. Financial Analysis of Years Ended December 31, 2012, 2011, and 2010 In this section, we are providing more detailed information about our operating results and changes in financial position over the past three years. This section should be read in conjunction with the consolidated financial statements and related notes included in this Form 10-K. Stock-Based Compensation The following table presents stock-based compensation expense included in our consolidated statements of income for the three years ended December 31, 2012 (in thousands): Cost of portal revenues, exclusive of depreciation & amortization Cost of software & services revenues, exclusive of depreciation & amortization Selling & administrative Stock-based compensation expense before income taxes Income tax benefit Net stock-based compensation expense 2012 2011 2010 $ 997 $ 908 $ 1,067 62 2,744 3,803 (1,483) 2,320 $ 63 3,539 4,510 (1,821) 2,689 $ 57 2,905 4,029 (1,512) 2,517 $ We did not grant any stock options during the years ended December 31, 2012, 2011, or 2010, respectively, and do not currently anticipate granting stock options in the future. Instead, we currently expect to grant only restricted stock awards. As of December 31, 2012, there was approximately $6.0 million of total unrecognized compensation cost, net of estimated forfeitures, related to nonvested restricted stock awards. We expect to recognize the cost related to unvested restricted stock awards over the next 2.4 years from December 31, 2012. We believe that equity-based compensation, particularly restricted stock awards, will continue to play an important role in supporting employee retention and providing key employees with long-term incentives to meet our goals. For additional information regarding equity instruments exchanged for employee services, see Note 10 in the Notes to Consolidated Financial Statements included in this Form 10-K. 37 Results of Operations Key Financial Metrics Revenue growth - outsourced portals Same state revenue growth - outsourced portals Recurring portal revenue as a % of total portal revenues Gross profit % - outsourced portals Revenue growth - software & services Gross profit % - software & services Selling & administrative expenses as a % of total revenues Operating income margin % (operating income as a % of total revenues) 2012 2011 2010 17% 10% 92% 38% 11% 66% 16% 20% 10% 8% 91% 38% 67% 62% 16% 21% 21% 8% 89% 38% 47% 37% 17% 18% PORTAL REVENUES. In the analysis below, we have categorized our portal revenues according to the underlying source of revenue (in thousands), with the corresponding percentage increase or decrease from the prior year period. Portal Revenue Analysis DMV transaction-based Non-DMV transaction-based Portal software development Portal management Total $ 2012 70,896 102,186 16,660 9,643 $ 199,385 % Change 9% 26% 7% 14% 17% $ 2011 64,985 81,313 15,515 8,463 $ 170,276 % Change 3% 21% (9%) 8% 10% $ 2010 62,873 67,409 17,080 7,814 $ 155,176 Portal revenues for 2012 increased 17%, or approximately $29.1 million, over 2011. Of this increase, (i) 10%, or approximately $16.8 million, was attributable to an increase in same state portal revenues (portals in operation and generating revenues for two full periods); and (ii) 7%, or approximately $12.3 million, was attributable to increases from our newer portals, including Oregon ($2.3 million), which began generating revenues in June 2012; Maryland ($3.8 million), which began generating revenues in May 2012; Delaware ($1.1 million), which began generating revenues in October 2011; Mississippi ($1.5 million), which began generating revenues in May 2011; and New Jersey ($3.6 million), which began generating revenues in April 2011. Same state portal revenues in 2012 increased 10%, or approximately $16.8 million, over 2011 due to increased revenues from our Texas, Montana, Indiana, Hawaii and Colorado portals, among others. Our same state revenue growth in 2012 was driven mainly by same state non-DMV transaction-based revenue growth of 21% and same state portal software development revenue growth of 5%, which was partially offset by a 1% decrease in same state DMV transaction-based revenues. Our same state revenue growth in the current year was higher than the 8% revenue growth we achieved in 2011 due mainly to higher same state non- DMV transaction-based revenues and, to a lesser extent, same state portal software development revenues. The increase in non-DMV transaction-based revenues in 2012 was attributable to strong performance from several key applications, including a motor vehicle inspection service with the Texas DPS as part of the DPS Direct suite of services launched in September 2012, payment processing, motor vehicle registrations, and tax filings. Our same state non-DMV transaction-based revenue growth was 20% in 2011. Our same state portal software development revenue growth improved to 7% in 2012 as compared to a 9% decrease in 2011, primarily due to some project delays and cancellations in 2011, as well as a few significant time and material projects in 2010 that did not recur. Same state DMV transaction-based revenue growth was flat in 2011. Absent DMV price increases, same state DMV revenue growth has historically ranged from flat to 3% per year. We believe our DMV revenues in 2012, 2011, and 2010 were negatively affected by the worsening of the broader macroeconomic conditions, which we currently expect is likely to continue into 2013. 38 Portal revenues for 2011 increased 10%, or approximately $15.1 million, over 2010. Of this increase, (i) 8%, or approximately $12.1 million, was attributable to an increase in same state portal revenues; and (ii) 2%, or approximately $3.0 million, was attributable to increases from our newer portals, including Mississippi ($2.3 million), Delaware ($0.3 million), and New Jersey ($0.4 million). Same state portal revenues in 2011 increased 8%, or approximately $12.1 million, over 2010 due to increased revenues from our Colorado, Indiana, and Texas portals, among others. Our same state revenue growth in 2011 was driven by same state non-DMV transaction-based revenue growth of 20%, while same state DMV transaction-based revenues were flat. The increase in non-DMV transaction-based revenues was attributable to strong performance from several key applications, including payment processing, motor vehicle registrations, tax filings, and professional license renewals. Same state portal software development revenues decreased 9% in 2011 due in part to ongoing state government budget challenges, which caused some project delays and cancellations in 2011 and a few significant time and materials projects in prior years that did not recur. COST OF PORTAL REVENUES. In the analysis below, we have categorized our cost of portal revenues between fixed and variable costs (in thousands), with the corresponding percentage increase or decrease from the prior year period. Fixed costs include costs such as employee compensation (including stock-based compensation), subcontractor labor costs, telecommunication, and all other costs associated with the provision of dedicated client service such as dedicated facilities. Variable costs consist of costs that vary with our level of portal revenues and primarily include bank fees required to process credit/debit card and automated clearinghouse transactions and, to a lesser extent, costs associated with revenue share arrangements with our state partners. Cost of Portal Revenue Analysis Fixed costs Variable costs Total $ 2012 80,046 44,493 $ 124,539 % Change 21% 15% 19% $ 2011 66,172 38,558 $ 104,730 % Change 3% 23% 10% 2010 $ 64,322 31,230 $ 95,552 Cost of portal revenues in 2012 increased 19%, or approximately $19.8 million, over 2011. Of this increase, (i) 9%, or approximately $9.8 million, was attributable to an increase in same state cost of portal revenues; and (ii) 10%, or approximately $10.0 million, was attributable to our newer portals in Oregon, Maryland, Delaware, Mississippi, and New Jersey. Our 19% cost of portal revenue growth in 2012 was higher than the 10% growth in 2011 due partially to an increase in fixed costs attributable to start-up costs at our newer portals in Oregon and Maryland, higher employee compensation and benefit costs across various portals and certain nonrecurring costs associated with the implementation of the new motor vehicle inspection service for the Texas DPS as part of the DPS Direct suite of services. In addition, the increase in 2012 was partially attributable to an increase in variable fees to process credit/debit card transactions due to corresponding non- DMV revenue growth. The increase in same state cost of portal revenues in 2012 was partially attributable to higher employee compensation and benefit costs across various portals and certain nonrecurring costs in Texas, as further discussed above. In addition, the increase in 2012 was partially attributable to an increase in variable fees to process credit/debit card transactions, particularly from our portals in Texas, Indiana, Montana and Colorado. A significant percentage of our non-DMV transaction-based revenues are generated from online applications whereby users pay for information or transactions via credit/debit cards. We typically earn a percentage of the credit/debit card transaction amount, but also must pay an associated interchange fee to the bank that processes the credit/debit card transaction. We earn a lower gross profit percentage on these transactions as compared to our other non-DMV applications. However, we plan to continue to implement these services as they contribute favorably to our operating income growth. Although we did experience a reduction in debit interchange fees as a percentage of non-DMV revenues in the fourth quarter of 2011 and first three quarters of 2012 as a result of the Durbin Amendment under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010, which places limits on debit card interchange rates that card issuing banks may charge, and which became effective on October 1, 2011, we are unable to predict whether such limits going forward will result in an increase in other fees that banks charge us to process credit card and other electronic transactions. 39 Cost of portal revenues in 2011 increased 10%, or approximately $9.2 million, over 2010. Of this increase, (i) 7%, or approximately $6.4 million, was attributable to an increase in same state cost of portal revenues; and (ii) 3%, or approximately $2.8 million, was attributable to our newer portals in Mississippi, New Jersey, Oregon, Maryland, and Delaware. The increase in same state cost of portal revenues in 2011 was primarily attributable to an increase in variable fees to process debit/credit card transactions, as described above, particularly from our portals in Indiana, Texas, and Colorado. Our portal gross profit percentage was 38% in 2012, 2011 and 2010. We carefully monitor our portal gross profit percentage to strike the balance between generating a solid return for our stockholders and delivering value to our government partners through reinvestment in our portal operations (which we believe also benefits our stockholders). SOFTWARE & SERVICES REVENUES. In the analysis below, we have categorized our software & services revenues by business (in thousands), with the corresponding percentage increase or decrease from the prior year period. Software & Services Revenue Analysis NIC Technologies Other Total 2012 $ 10,061 1,697 $ 11,758 % Change 10% 17% 11% 2011 $ 9,174 1,449 $ 10,623 % Change 79% 17% 67% 2010 $ 5,120 1,238 $ 6,358 Software & services revenues increased 11% and 67%, or approximately $1.1 million and $4.3 million, in 2012 and 2011, respectively, due mainly to higher revenues from our contract with the FMCSA as a result of increased adoption of the PSP. Revenues from the PSP increased $1.5 million and $4.1 million in 2012 and 2011, respectively, following the commencement of this service in the second quarter of 2010. Our PSP revenue growth moderated in 2012 as we began to cycle against prior periods that had high growth rates resulting from rapid adoption of the service during its early stages. COST OF SOFTWARE & SERVICES REVENUES. Cost of software & services revenues were flat in 2012 and increased 1%, or approximately $ 0.1 million, in 2011. Our software & services gross profit percentage was 66% in 2012 and 62% in 2011, up from 37% in 2010, due primarily to higher revenues from the PSP, as described above. SELLING & ADMINISTRATIVE. Selling & administrative expenses in 2012 increased 14%, or approximately $4.1 million, over 2011. The increase was due mainly to higher personnel and software and maintenance costs to support and enhance our corporate-wide information technology and security infrastructure as a result of our growth. As discussed in Note 7 in the Notes to Consolidated Financial Statements included in this Form 10-K, we were the subject of a formal SEC investigation of expense reporting by certain officers of the Company and certain potentially related matters, which has since been concluded for the Company and certain current and former officers with the exception of our Chief Financial Officer. Selling & administrative expenses in 2012 included approximately $4.5 million of legal fees and other third-party costs related to the previously disclosed SEC matter. These expenses were reduced by approximately $4.0 million of reimbursement from our directors’ and officers’ liability insurance carrier, resulting in a net increase in expense of approximately $ 0.5 million for 2012. Of the $4.0 million insurance reimbursement, approximately $1.0 million was approved for payment during the fourth quarter of 2012 and was subsequently collected during the first quarter of 2013. In 2011, we incurred approximately $4.2 million of legal fees and other third-party costs related to the SEC matter and the related derivative action which settled in 2011. These expenses were reduced by approximately $4.5 million of insurance reimbursement and approximately $0.2 million of reimbursement from Jeffery S. Fraser, our former Chairman of the Board and Chief Executive Officer, related to the settlement of the derivative action, resulting in a net decrease in expense of approximately $0.5 million for 2011. In 2010, we incurred approximately $5.1 million in legal fees, civil penalties, and other third-party costs, including a $0.5 million expense recorded in the third quarter of 2010 in anticipation of paying a civil penalty in connection with our settlement with the SEC in early 2011, and received approximately $2.7 million of insurance reimbursement, resulting in a net increase in expense of approximately $2.4 million. 40 We expect to continue to incur obligations to advance legal fees and other expenses to our Chief Financial Officer in connection with the previously disclosed civil action by the SEC against him. We are not a party to the civil action, but are obligated to provide indemnification in certain circumstances (including advancing certain defense costs) to our Chief Financial Officer in accordance with our certificate of incorporation and bylaws and our indemnification agreement with him. In addition, we expect to continue to incur costs responding to subpoenas and other discovery requests relating to the civil action. Our directors’ and officers’ liability insurance carrier has agreed to reimburse us for certain reasonable costs of defense advanced by us to our Chief Financial Officer in the SEC civil action. We are not able to estimate or predict the extent of any indemnification obligation to our Chief Financial Officer or other costs resulting from the civil action, the amount or timing of and eligibility for reimbursements from our directors’ and officers’ liability insurance carrier associated with the civil action, any possible loss or possible range of loss associated with the civil action, or any potential effect on our business, results of operations, cash flows, or financial condition. We promptly submit any invoices potentially reimbursable under our directors’ and officers’ liability insurance policies to our insurance carrier for reimbursement. For expenses that are subject to reimbursement, we do not generally receive reimbursement for 90 to 120 days. To the extent our directors’ and officers’ liability insurance carrier reimburses us for expenses previously recorded in selling & administrative expenses, we will treat any such reimbursement as a reduction of selling & administrative expenses in the period such reimbursement is determined to be estimable and probable. In 2012, legal fees and other third-party costs related to the SEC matter and derivative action, net of insurance and other reimbursements, increased approximately $1.0 million from 2011 as described above, while other selling & administrative expenses increased by approximately $3.1 million, due mainly to higher personnel and software and maintenance costs to support and enhance corporate-wide information technology, security and portal operations. In 2011, legal fees and other third-party costs and penalties related to the SEC matter and derivative action, net of insurance and other reimbursements, decreased approximately $2.9 million from 2010 as described above, while other selling & administrative expenses increased by approximately $3.7 million, due mainly to higher personnel and software and maintenance costs to support and enhance corporate-wide information technology, security and portal operations, higher incentive compensation and benefit costs (including stock-based compensation), and additional expenses of approximately $0.3 million related to the Micro Focus litigation settlement and defense attorney fees as described in Note 7 in the Notes to Consolidated Financial Statements included in this Form 10-K. As a percentage of total consolidated revenues, selling & administrative expenses were 16% in both 2012 and 2011, and 17% in 2010. The decrease in 2011 primarily reflects lower costs related to the SEC matter and derivative action, net of insurance and other reimbursements, and higher total consolidated revenues in 2011, as further discussed above. DEPRECIATION & AMORTIZATION. Depreciation & amortization expense in 2012 increased 38%, or approximately $1.7 million, over 2011. This increase was primarily attributable to (i) capital expenditures for our centralized hosting environment to support and enhance corporate-wide information technology and security infrastructure; (ii) capital expenditures to implement the motor vehicle inspection service for the Texas DPS as part of the DPS Direct suite of services; and (iii) capital expenditures for new state portal contracts. Depreciation & amortization expense in 2011 increased 5%, or approximately $0.2 million, over 2010. This increase was primarily attributable to capital expenditures for new state portal contracts and for our centralized hosting environment to support and enhance corporate-wide information technology and security. As a percentage of total consolidated revenues, depreciation & amortization was 3% in 2012, 2011, and 2010, respectively. We will continue to make key information technology infrastructure and security investments to support the long-term expansion of our portal business. INCOME TAXES. Our effective tax rate was approximately 39% in 2012, 40% in 2011, and 38% in 2010. Our effective tax rate for 2012 was lower than the rate in 2011 due to several factors, including the effective settlement of an Internal Revenue Service (“IRS”) examination and the related decrease in the liability for uncertain tax positions, along with changes in state taxes primarily due to a change in apportionment methodology for certain states. Our effective tax rate for 2010 was lower than the rate in 2011 due primarily to the effect of a favorable benefit related to the federal research and development tax credit 41 totaling approximately $0.9 million. In addition, we recognized a decrease in the liability for uncertain tax positions totaling approximately $0.1 million in 2010, as further discussed in Note 9 in the Notes to Consolidated Financial Statements included in this Form 10-K. While the tax year ended December 31, 2009 remains open under statute, we effectively settled our IRS examination for the tax year ended December 31, 2009. On January 2, 2013, the American Taxpayer Relief Act of 2012 (the “Act”) was signed into law. The Act retroactively extends the federal research and development credit under Internal Revenue Code Section 41, which previously expired at the end of 2011, through the end of 2013. In accordance with authoritative accounting guidance, we will recognize the impact of this legislation for 2012 in the period of enactment, the first quarter of 2013. Liquidity and Capital Resources Operating Activities Net cash provided by operating activities was $28.4 million in 2012 compared to $30.6 million in 2011. The decrease in cash flow from operations was primarily the result of (i) a year-over-year increase in prepaid expenses and other current assets, due mainly to the timing of estimated tax payments and amounts receivable from our directors’ and officers’ liability insurance carrier; and (ii) a reduction of accounts payable in 2012 (as opposed to an increase in accounts payable in 2011) due to the timing of payments to certain government partners. These reductions to cash flow from operations were partially offset by a year-over-year increase in operating income, excluding non-cash charges for depreciation & amortization and stock-based compensation, and a smaller increase in accounts receivable in 2012 due to the timing of collections related to tax filing applications in 2011. Net cash provided by operating activities was $30.6 million in 2011 compared to $22.0 million in 2010. The increase in cash flow from operations was primarily the result of a year-over-year increase in operating income, excluding non-cash charges for depreciation & amortization and stock-based compensation, combined with the timing of payments to certain of our government partners due to an increase in fourth quarter tax payment processing from tax filing applications (primarily in Hawaii and Arkansas), which increased accounts payable. These increases were partially offset by a corresponding increase in accounts receivable due to the tax payment processing services noted above, and a general increase in revenues across our various businesses in 2011. Investing Activities Net cash used in investing activities of $13.5 million in 2012 primarily consisted of $12.8 million of capital expenditures, which were for (i) fixed asset additions and capital expenditures to implement the motor vehicle inspection service for the Texas DPS; and (ii) normal fixed asset additions in our outsourced portal businesses including additional capital expenditures in our new state portals and in our centralized hosting environment to support and enhance our corporate-wide information technology and security infrastructure, including Web servers, purchased software, and office equipment. Net cash used in investing activities of $6.6 million in 2011 primarily consisted of $6.1 million of capital expenditures, which were for normal fixed asset additions in our outsourced portal businesses including additional capital expenditures in our new state portals and in our centralized hosting environment to support and enhance corporate-wide information technology security, including Web servers, purchased software, and office equipment. Net cash used in investing activities of $4.6 million in 2010 primarily consisted of $4.1 million of capital expenditures for normal fixed asset additions in our outsourced portal businesses and in our centralized hosting environment to support and enhance corporate-wide information technology security, including Web servers, purchased software, and office equipment. 42 In addition, in 2012, 2011 and 2010, we capitalized approximately $0.7 million, $0.5 million and $0.5 million, respectively, of internal-use software development costs relating to the standardization of customer management, billing and payment processing systems that support our portal operations and accounting systems. Financing Activities Net cash used in financing activities of $14.2 million in 2012 reflects the payment of a $16.3 million special cash dividend, partially offset by $0.8 million in proceeds from our employee stock purchase program and tax deductions of approximately $1.4 million related to stock-based compensation (see Note 10 in the Notes to the Consolidated Financial Statements included in this Form 10-K). Net cash used in financing activities of $14.1 million in 2011 reflects the classification of $ 16.2 million of our available cash as restricted to pay the $0.25 per share special cash dividend we declared on October 24, 2011, which was paid on January 3, 2012. Financing activities in 2011 also reflect tax deductions of approximately $1.5 million related to stock-based compensation and the receipt of $0.7 million from our employee stock purchase program. Net cash used in financing activities of $34.4 million in 2010 reflects the payment of $35.5 million of special cash dividends, partially offset by the receipt of $0.7 million in proceeds from our employee stock purchase program and tax deductions of approximately $0.4 million related to stock-based compensation. Liquidity We recognize revenue primarily from providing outsourced government portal services net of the transaction fees due to the government when the services are provided. We recognize accounts receivable at the time these services are provided, and also accrue the related fees that we must remit to the government as accounts payable at such time. As a result, trade accounts receivable and accounts payable reflect the gross amounts outstanding at the balance sheet dates. Gross billings for the three-months ended December 31, 2012 and 2011 were approximately $1.1 billion and $772.0 million, respectively. We calculate days sales outstanding by dividing trade accounts receivable at the balance sheet date by gross billings for the period and multiplying the resulting quotient by the number of days in that period. Days sales outstanding for the three-month periods ended December 31, 2012 and 2011 was five and six days, respectively. We believe our working capital and current ratio are important measures of our short-term liquidity. Working capital, defined as current assets minus current liabilities, increased to $65.0 million at December 31, 2012, from $56.2 million at December 31, 2011. Our current ratio, defined as current assets divided by current liabilities, was 2.0 and 1.7 at December 31, 2012 and December 31, 2011, respectively. The increase in our working capital at December 31, 2012 was due primarily to (i) an increase in operating income, excluding non-cash charges, as further discussed above; (ii) an increase in accounts receivable due mainly to a general increase in revenues across various businesses in 2012; and (iii) a decrease in accounts payable due to the timing of payments to certain government partners. These increases to working capital were partially offset by the $16.3 million special cash dividend we paid on December 5, 2012, as further discussed below and in Note 8 in the Notes to the Consolidated Financial Statements included in this Form 10-K. Excluding cash restricted for the payment of dividend and the related dividend payable at December 31, 2011, our current ratio would have been 1.9 at December 31, 2011. At December 31, 2012, our unrestricted cash and cash equivalents balance was $62.4 million compared to $61.6 million at December 31, 2011. We believe that our currently available liquid resources and cash generated from operations will be sufficient to fund our operating requirements, capital expenditure requirements, current growth initiatives, and dividend payments, if any, for at least the next 12 months without the need of additional capital. As further discussed in Note 6 in the Notes to Consolidated Financial Statements included in this Form 10-K, on May 1, 2011, we entered into an amendment to extend our credit facility to May 1, 2014. We have a $10.0 million unsecured revolving credit facility with a bank that is available to finance working capital, issue letters of credit and finance general corporate purposes. We can obtain letters of credit in an aggregate amount of $5.0 million, which reduces the maximum amount available for borrowing under the facility. In total, we had $3.3 million in available capacity to issue additional letters of credit and $8.3 million of unused borrowing capacity at December 31, 2012 under the facility. We were in compliance with all of the financial covenants under the revolving credit facility at December 31, 2012. 43 We issue letters of credit as collateral for certain office leases, and to a lesser extent, as collateral for performance on certain of our outsourced government portal contracts. These irrevocable letters of credit are generally in force for one year. Letters of credit may have an expiration date of up to one year beyond the May 1, 2014 expiration date of the credit agreement. We had unused outstanding letters of credit totaling approximately $1.7 million at December 31, 2012. We are not currently required to cash collateralize these letters of credit. However, even though we currently expect to be profitable in fiscal 2013, we may not be able to sustain or increase profitability on a quarterly or annual basis. We will need to generate sufficient revenues while containing costs and operating expenses if we are to achieve sustained profitability. If we are not able to sustain profitability, our cash collateral requirements may increase. At December 31, 2012, we were bound by performance bond commitments totaling approximately $5.3 million on certain outsourced government portal contracts. We have never had any defaults resulting in draws on performance bonds. Had we been required to post 100% cash collateral at December 31, 2012 for the face value of all performance bonds, letters of credit, and our line of credit in conjunction with a corporate credit card agreement, unrestricted cash would have decreased by approximately $8.0 million and would have been classified as restricted cash. We currently expect our capital expenditures to be approximately $5.0 million to $5.5 million in fiscal 2013, which we intend to fund from our cash flows from operations and existing cash reserves. This estimate includes capital expenditures for normal fixed asset additions in our outsourced portal businesses and in our centralized hosting environment to support and enhance corporate-wide information technology security, including Web servers, purchased software, and office equipment. On December 5, 2012, we paid a $0.25 per share special cash dividend totaling approximately $16.3 million out of available cash. On January 3, 2012, we paid a $0.25 per share special cash dividend totaling approximately $16.2 million out of available cash. We do not believe that these dividends will have a significant effect on our future liquidity. Our future liquidity may be adversely affected to the extent we incur obligations to advance or pay significant legal fees and other expenses that are not covered by our directors’ and officers’ liability insurance in connection with the civil action by the SEC against our Chief Financial Officer. Our directors’ and officers’ liability insurance carrier has agreed to reimburse us for certain reasonable costs of defense advanced by us to our Chief Financial Officer in the SEC civil action, as further discussed above and in Part I, Item 1A and Note 7 in the Notes to Consolidated Financial Statements included in this Form 10-K. We may need to raise additional capital within the next 12 months to further: ● ● ● ● ● fund operations if unforeseen costs arise; support our expansion into other states and government agencies beyond what is contemplated if unforeseen opportunities arise; expand our product and service offerings beyond what is contemplated if unforeseen opportunities arise; respond to unforeseen competitive pressures; and acquire technologies beyond what is contemplated. Any projections of future earnings and cash flows are subject to substantial uncertainty. If our cash generated from operations and the unused portion of our line of credit are insufficient to satisfy our liquidity requirements, we may seek to sell additional equity securities or issue debt securities. The sale of additional equity securities could result in dilution to our stockholders. In recent years, credit and capital markets have experienced unusual volatility and disruption. There can be no assurance that financing will be available in amounts or on terms acceptable to us, if at all. 44 Off-Balance Sheet Arrangements and Contractual Obligations We do not have off-balance sheet arrangements or significant exposures to liabilities that are not recorded or disclosed in our financial statements. The following table sets forth our future contractual obligations and commercial commitments as of December 31, 2012 (in thousands): Contractual Obligations Operating lease obligations Income tax uncertainties Long-term debt obligations Capital lease obligations Purchase obligations Other long-term liabilities Total contractual cash obligations Total $ 13,992 689 - - - - $ 14,681 Less than 1 Year $ $ 3,867 - - - - - 3,867 1-3 Years 6,005 $ 689 - - - - 6,694 $ 3-5 Years 2,731 $ - - - - - 2,731 $ More than 5 Years $ $ 1,389 - - - - - 1,389 While we have significant operating lease commitments for office space, except for our headquarters those commitments are generally tied to the period of performance under related portal contracts. We have income tax uncertainties of approximately $0.7 million at December 31, 2012. These obligations are classified as non-current on our consolidated balance sheet, as resolution is expected to take more than a year. We estimate that these matters could be resolved in one to three years as reflected in the table above. However, the ultimate timing of resolution is uncertain. See Notes 2 and 9 in the Notes to Consolidated Financial Statements included in this Form 10-K for further discussion on income taxes. ITEM 7A. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK INTEREST RATE RISK. Our cash and cash equivalents are held entirely in domestic non-interest bearing transaction accounts. Borrowings under our line of credit bear interest at a floating rate. Interest on amounts borrowed is payable at a Eurodollar rate or a base rate equal to the higher of the Federal Funds Rate plus 0.5% or the bank’s prime rate. We currently have no principal amounts of indebtedness outstanding under our line of credit. We do not use derivative financial instruments. 45 ITEM 8. CONSOLIDATED FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA Report of Independent Registered Public Accounting Firm To the Board of Directors and Stockholders of NIC Inc.: In our opinion, the accompanying consolidated balance sheets and the related consolidated statements of income, changes in stockholders’ equity and cash flows present fairly, in all material respects, the financial position of NIC Inc. and its subsidiaries at December 31, 2012 and 2011, and the results of their operations and their cash flows for each of the three years in the period ended December 31, 2012 in conformity with accounting principles generally accepted in the United States of America. Also in our opinion, the Company maintained, in all material respects, effective internal control over financial reporting as of December 31, 2012, based on criteria established in Internal Control – Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO). The Company’s management is responsible for these financial statements, for maintaining effective internal control over financial reporting and for its assessment of the effectiveness of internal control over financial reporting, included in the accompanying Management’s Report on Internal Control Over Financial Reporting appearing under Item 9A. Our responsibility is to express opinions on these financial statements and on the Company’s internal control over financial reporting based on our integrated audits. We conducted our audits in accordance with the standards of the Public Company Accounting Oversight Board (United States). Those standards require that we plan and perform the audits to obtain reasonable assurance about whether the financial statements are free of material misstatement and whether effective internal control over financial reporting was maintained in all material respects. Our audits of the financial statements include examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements, assessing the accounting principles used and significant estimates made by management, and evaluating the overall financial statement presentation. Our audit of internal control over financial reporting included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, and testing and evaluating the design and operating effectiveness of internal control based on the assessed risk. Our audits also included performing such other procedures as we considered necessary in the circumstances. We believe that our audits provide a reasonable basis for our opinions. A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company’s internal control over financial reporting includes those policies and procedures that (i) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (ii) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (iii) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect on the financial statements. Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate. /s/ PricewaterhouseCoopers LLP Kansas City, Missouri February 28, 2013 46 NIC INC. CONSOLIDATED BALANCE SHEETS December 31, 2012 2011 ASSETS Current assets: Cash and cash equivalents Cash restricted for payment of dividend Trade accounts receivable, net Deferred income taxes, net Prepaid expenses & other current assets Total current assets Property and equipment, net Intangible assets, net Deferred income taxes, net Other assets Total assets $ 62,358,266 - 55,261,023 886,969 9,340,344 127,846,602 16,024,724 1,015,846 - 252,765 $ 145,139,937 $ 61,639,064 16,230,966 49,305,881 915,728 5,994,024 134,085,663 8,852,830 1,088,115 83,309 243,773 $ 144,353,690 LIABILITIES AND STOCKHOLDERS’ EQUITY Current liabilities: Accounts payable Accrued expenses Dividend payable Other current liabilities Total current liabilities Deferred income taxes, net Other long-term liabilities Total liabilities $ 43,663,847 18,948,077 - 207,577 62,819,501 2,050,230 1,345,836 66,215,567 $ 45,038,059 16,293,290 16,230,966 309,441 77,871,756 - 1,405,172 79,276,928 Commitments and contingencies (Notes 2, 3, 6, 7 and 9) - - Stockholders’ equity: Common stock, $0.0001 par, 200,000,000 shares authorized, 64,628,105 and 64,178,101 shares issued and outstanding Additional paid-in capital Accumulated deficit Total stockholders’ equity Total liabilities and stockholders’ equity 6,463 84,308,249 (5,390,342) 78,924,370 $ 145,139,937 6,418 96,799,434 (31,729,090) 65,076,762 $ 144,353,690 The accompanying notes are an integral part of these consolidated financial statements. 47 NIC INC. CONSOLIDATED STATEMENTS OF INCOME Revenues: Portal revenues Software & services revenues Total revenues Operating expenses: Cost of portal revenues, exclusive of depreciation & amortization Cost of software & services revenues, exclusive of depreciation & amortization Selling & administrative Amortization of acquisition-related intangible assets Depreciation & amortization Total operating expenses Operating income Other expense, net Income before income taxes Income tax provision Net income Basic net income per share (Note 2) Diluted net income per share (Note 2) Weighted average shares outstanding: Basic Diluted Year Ended December 31, 2012 2011 2010 $ 199,385,012 11,757,514 211,142,526 $ 170,276,434 10,622,737 180,899,171 $ 155,175,664 6,358,195 161,533,859 124,539,055 104,729,936 95,552,116 4,041,223 32,851,946 4,030,917 28,731,758 213,592 6,304,940 167,950,756 43,191,770 (16,211) 43,175,559 16,836,811 26,338,748 0.40 0.40 $ $ $ 323,076 4,575,412 142,391,099 38,508,072 (34,820) 38,473,252 15,530,770 22,942,482 0.35 0.35 $ $ $ $ $ $ 3,980,365 27,926,440 323,076 4,353,748 132,135,745 29,398,114 (9,557) 29,388,557 11,025,510 18,363,047 0.28 0.28 64,500,244 64,564,664 64,017,813 64,156,669 63,511,383 63,609,080 The accompanying notes are an integral part of these consolidated financial statements. 48 NIC INC. CONSOLIDATED STATEMENTS OF CHANGES IN STOCKHOLDERS’ EQUITY Common Stock Additional Paid-in Capital 139,587,039 $ - (35,501,457) Amount 6,324 $ - - - (346,751) (13) 44 - - 16 6,371 - - - 53 (16) - - - Balance, January 1, 2010 Net income Dividends declared Dividend equivalents on performance-based restricted stock awards Shares surrendered and cancelled upon vesting of restricted stock to satisfy tax withholdings Stock option exercises and restricted stock vestings Stock-based compensation Tax deductions relating to stock- based compensation Issuance of common stock under employee stock purchase plan Balance, December 31, 2010 Net income Dividends declared Dividend equivalents on performance-based restricted stock awards Restricted stock vestings Shares surrendered and cancelled Shares 63,239,473 - - - (127,445) 438,949 - - 154,874 63,705,851 - - - 532,870 upon vesting of restricted stock to satisfy tax withholdings (164,213) Stock-based compensation Tax deductions relating to stock- based compensation Shares issuable in lieu of dividend payments on unvested performance-based restricted stock awards Issuance of common stock under employee stock purchase plan Balance, December 31, 2011 Net income Dividends declared Dividend equivalents on performance-based restricted stock awards Restricted stock vestings Shares surrendered and cancelled upon vesting of restricted stock to satisfy tax withholdings Stock-based compensation Tax deductions relating to stock- based compensation Shares issuable in lieu of dividend payments on unvested performance-based restricted stock awards Issuance of common stock under employee stock purchase plan Balance, December 31, 2012 - - - 103,593 64,178,101 - - 10 6,418 - - - 539,936 (167,977) - - - - 54 (17) - - - Accumulated Deficit $ (73,034,619) 18,363,047 - - - - - - - (54,671,572) 22,942,482 - - - - - - - - (31,729,090) 26,338,748 - - - - - - - - $ Total 66,558,744 18,363,047 (35,501,457) (346,751) (966,257) 72,769 4,029,022 381,315 679,277 53,269,709 22,942,482 (16,230,966) (109,610) 119,957 (1,921,580) 4,509,727 1,509,039 336,404 651,600 65,076,762 26,338,748 (16,337,681) (97,070) 203,659 (2,113,156) 3,802,572 1,351,115 (106,589) 806,010 78,924,370 (966,244) 72,725 4,029,022 381,315 679,261 107,934,910 - (16,230,966) (109,610) 119,904 (1,921,564) 4,509,727 1,509,039 336,404 651,590 96,799,434 - (16,337,681) (97,070) 203,605 (2,113,139) 3,802,572 1,351,115 (106,589) 78,045 64,628,105 8 6,463 $ 806,002 84,308,249 $ $ (5,390,342) $ The accompanying notes are an integral part of these consolidated financial statements. 49 NIC INC. CONSOLIDATED STATEMENTS OF CASH FLOWS Cash flows from operating activities: Net income Adjustments to reconcile net income to net cash provided by operating activities: Amortization of acquisition-related intangible assets Depreciation & amortization Stock-based compensation expense Deferred income taxes Loss on disposal of property and equipment Changes in operating assets and liabilities: (Increase) in trade accounts receivable, net (Increase) decrease in prepaid expenses & other current assets (Increase) in other assets Increase (decrease) in accounts payable Increase (decrease) in accrued expenses Increase (decrease) in other current liabilities Increase (decrease) in other long-term liabilities Net cash provided by operating activities Cash flows from investing activities: Purchases of property and equipment Proceeds from sale of property and equipment Capitalized internal use software development costs Net cash used in investing activities Cash flows from financing activities: Cash dividends on common stock Cash restricted for payment of dividend Proceeds from employee common stock purchases Proceeds from exercise of employee stock options Tax deductions related to stock-based compensation Net cash used in financing activities Net increase (decrease) in cash and cash equivalents Cash and cash equivalents, beginning of period Cash and cash equivalents, end of period Other cash flow information: Non-cash investing activities: Capital expenditures accrued but not yet paid Cash payments: Income taxes paid Cash dividends on common stock previously restricted for payment of dividend Year Ended December 31, 2011 2010 2012 $ 26,338,748 $ 22,942,482 $ 18,363,047 213,592 6,304,940 3,802,572 734,208 16,219 323,076 4,575,412 4,509,727 788,258 37,857 323,076 4,353,748 4,029,022 (187,132) 12,690 (5,955,142) (7,246,782) (3,095,308) (1,664,493) (1,122) (1,273,509) 357,945 29,742 742,975 21,990,681 (4,102,176) 3,813 (469,602) (4,567,965) (35,501,457) - 679,277 72,769 381,315 (34,368,096) (16,945,380) 68,631,883 $ 51,686,503 (1,918,230) (8,992) (1,374,212) 397,072 101,795 (262,995) 28,389,575 (12,776,316) - (713,501) (13,489,817) 1,308,384 (358) 3,439,367 (92,038) (265,026) 282,254 30,602,613 (6,136,666) 7,711 (450,770) (6,579,725) (16,337,681) - (16,230,966) 651,600 - 1,509,039 (14,070,327) 9,952,561 51,686,503 61,639,064 - 806,010 - 1,351,115 (14,180,556) 719,202 61,639,064 62,358,266 144,559 14,107,555 16,230,966 $ $ $ $ $ $ $ $ - $ - 11,726,661 $ 12,189,184 - $ - The accompanying notes are an integral part of these consolidated financial statements. 50 NIC INC. NOTES TO CONSOLIDATED FINANCIAL STATEMENTS 1. THE COMPANY NIC Inc. (the “Company” or “NIC”) is a leading provider of eGovernment services that helps governments use the Internet to reduce internal costs, increase efficiencies and provide a higher level of service to businesses and citizens. The Company accomplishes this currently through two channels: its primary outsourced portal businesses and its software & services businesses. In its primary outsourced portal businesses, the Company generally designs, builds, and operates Internet-based portals on an enterprise-wide basis on behalf of state and local governments desiring to provide access to government information and to complete secure government-based transactions through multiple online channels, including mobile devices. These portals consist of websites and applications the Company has built that allow businesses and citizens to access government information online and complete transactions, such as applying for a permit, retrieving government records, or filing a government-mandated form or report. Operating under multiple-year contracts (see Note 3), NIC markets the services and solicits users to complete government-based transactions and to enter into subscriber contracts permitting users to access the portal and the government information contained therein in exchange for transactional and/or subscription user fees. The Company typically manages operations for each contractual relationship through separate local subsidiaries that operate as decentralized businesses with a high degree of autonomy. NIC’s self-funded business model allows the Company to generate revenues by sharing in the fees the Company collects from eGovernment transactions. The Company’s government partners benefit through reducing their financial and technology risks, increasing their operational efficiencies, and gaining a centralized, customer-focused presence on the Internet, while businesses and citizens receive a faster, more convenient, and more cost-effective means to interact with governments. The Company is typically responsible for funding up-front investment and ongoing operations and maintenance costs of the outsourced government portals. The Company’s software & services businesses primarily include its subsidiaries that provide software development and services, other than enterprise-wide outsourced portal services, to state and local governments as well as federal agencies (see Note 3). 2. SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES Basis of presentation The Company classifies its revenues and cost of revenues into two categories: (1) portal and (2) software & services. The portal category generally includes revenues and cost of revenues from the Company’s subsidiaries operating enterprise-wide outsourced portals on behalf of state and local governments. The software & services category primarily includes revenues and cost of revenues from the Company’s subsidiaries that provide software development and services, other than enterprise-wide outsourced portal services, to state and local governments as well as federal agencies. The primary categories of operating expenses include: cost of portal revenues, cost of software & services revenues, selling & administrative, amortization of acquisition-related intangible assets, and depreciation & amortization. Cost of portal revenues consists of all direct costs associated with operating government portals on an outsourced basis including employee compensation (including stock-based compensation), subcontractor labor costs, telecommunications, fees required to process credit/debit card and automated clearinghouse transactions, and all other costs associated with the provision of dedicated client service such as dedicated facilities. Cost of software & services revenues consists of all direct project costs to provide software development and services such as employee compensation (including stock-based compensation), subcontractor labor costs, and all other direct project costs including hardware, software, materials, travel and other out-of-pocket expenses. Selling & administrative costs consist primarily of corporate-level expenses relating to human resource management, administration, information technology, security, legal, finance and accounting, internal audit and all costs of non-customer service personnel from the Company’s software & services businesses, including information systems and office rent. Selling & administrative costs also consist of stock-based compensation and corporate-level expenses for market development and public relations. In addition, selling & administrative costs include legal fees and other third-party costs, net of directors’ and officers’ liability insurance and other reimbursements received, incurred in connection with the previously disclosed SEC matter and derivative action (see Note 7). 51 Basis of consolidation The accompanying consolidated financial statements consolidate the Company together with all of its direct and indirect wholly owned subsidiaries. All intercompany balances and transactions have been eliminated. Cash and cash equivalents Cash and cash equivalents primarily include cash on hand in the form of bank deposits. For purposes of the consolidated balance sheets and consolidated statements of cash flows, the Company considers all non-restricted highly liquid instruments purchased with an original maturity of one month or less to be cash equivalents. Cash restricted for payment of dividend Restricted cash represents cash which is restricted for use by NIC. On October 24, 2011, the Company’s Board of Directors declared a special cash dividend of $0.25 per share, payable to stockholders of record as of December 19, 2011. The dividend, totaling approximately $16.2 million, was paid on January 3, 2012. Cash used to pay the special dividend was classified as restricted at December 31, 2011. Trade accounts receivable The Company records trade accounts receivable at net realizable value. This value includes an appropriate allowance for estimated uncollectible accounts. The Company calculates this allowance based on its history of write-offs, the level of past-due accounts, and its relationship with, and the economic status of, its customers. Trade accounts receivable are written off when deemed uncollectible. Recoveries of receivables previously written off are recorded when received. The allowance for doubtful accounts at December 31, 2012 and 2011 was $0.6 million and $0.5 million, respectively. Property and equipment Property and equipment are carried at cost less accumulated depreciation. Depreciation is computed using the straight-line method over estimated useful lives of 8 years for furniture and fixtures, 3-10 years for equipment, 3-5 years for purchased software, and the lesser of the term of the lease or 5 years for leasehold improvements. When assets are retired or otherwise disposed of, the cost and related accumulated depreciation are removed from the accounts and any resulting gain or loss is included in results of operations for the period. The cost of maintenance and repairs is charged to expense as incurred. Significant renewals and betterments are capitalized. The Company periodically evaluates the carrying value of property and equipment to be held and used when events and circumstances warrant such a review. The carrying value of property and equipment is considered impaired when the anticipated undiscounted cash flows from the asset is separately identifiable and is less than its carrying value. In that event, a loss is recognized based on the amount by which the carrying value exceeds the fair value of the asset. Fair value is determined primarily using the anticipated cash flows discounted at a rate commensurate with the risk involved. Losses on assets to be disposed of are determined in a similar manner, except that fair values are reduced for the cost to dispose. The Company did not record any impairment losses on property and equipment during the periods presented. Software development costs and intangible assets The Company expenses as incurred all employee costs to start up, operate, and maintain government portals on an outsourced basis as costs of performance under the contracts because, after the completion of a defined contract term, the government entity with which the Company contracts typically receives a perpetual, royalty-free license to the applications the Company developed, excluding applications provided on a SaaS basis. Such costs are included in cost of portal revenues in the consolidated statements of income. The Company accounts for the costs of developing internal use computer software in accordance with authoritative accounting guidance for internal use computer software, whereby certain costs of developing internal use computer software are capitalized and amortized over their estimated useful life. For internal use computer software, the estimated economic life is typically 36 months from the date the software is placed in production. At December 31, 2012 and 2011, such costs are included in intangible assets in the consolidated 52 balance sheets. At December 31, 2011, intangible assets also include the rights to the Texas Master Work Order Agreement, which was acquired by the Company on May 29, 2009 through its indirect wholly-owned subsidiary, Texas NICUSA, LLC. Such rights were amortized to August 31, 2012 (see Note 4). The Company carries intangible assets at cost less accumulated amortization. Intangible assets are generally amortized on a straight-line basis over estimated economic lives of the respective assets. At each balance sheet date, or whenever events or changes in circumstances warrant, the Company assesses the carrying value of intangible assets for possible impairment based primarily on the ability to recover the balances from expected future cash flows on an undiscounted basis. If the sum of the expected future cash flows on an undiscounted basis were to be less than the carrying amount of the intangible asset, an impairment loss would be recognized for the amount by which the carrying value of the intangible asset exceeds its estimated fair value. Fair value is determined primarily using the anticipated cash flows discounted at a rate commensurate with the risk involved. There is considerable management judgment necessary to determine future cash flows, and accordingly, actual results could vary significantly from such estimates. The Company has not recorded any impairment losses on intangible assets during the periods presented. Accrued expenses As of each balance sheet date, the Company estimates expenses which have been incurred but not yet paid or for which invoices have not yet been received. Significant components of accrued expenses consist primarily of employee compensation and benefits (including bonuses, vacation, health insurance and employer 401(k) contributions), third-party professional service fees, payment processing fees, and miscellaneous other accruals. Revenue recognition Portal revenues The Company recognizes revenue from providing enterprise-wide outsourced government portal services (primarily transaction-based information access fees and filing fees) net of the transaction fees due to the government when the services are provided. The fees that the Company must remit to state agencies for data access and other statutory fees are accrued as accounts payable at the time services are provided. The Company must remit a certain amount or percentage of these fees to government agencies regardless of whether the Company ultimately collects the fees. As a result, trade accounts receivable and accounts payable reflect the gross amounts outstanding at the balance sheet dates. Revenue from service contracts to provide portal consulting, application development, and management services to governments is recognized as the services are provided at rates provided for in the contract. Amounts received prior to providing services are recorded as unearned revenue. At each balance sheet date, the Company makes a determination as to the portion of unearned revenue that will be earned within one year and records that amount in other current liabilities in the consolidated balance sheets. The remainder, if any, is recorded in other long-term liabilities. Unearned revenues at December 31, 2012 and 2011 were approximately $0.2 million and $0.3 million, respectively, and were recorded in other current liabilities in the consolidated balance sheets. Software & services revenues The Company’s software & services revenues primarily include revenues from subsidiaries that provide software development and services, other than enterprise-wide outsourced portal services, to state and local governments as well as federal agencies. NIC Technologies currently derives a significant portion of its revenues from its contract with the U.S. Department of Transportation, Federal Motor Carrier Safety Administration (“FMCSA”) to develop and manage the FMCSA’s Pre-Employment Screening Program (“PSP”) for motor carriers nationwide, using a self-funded, transaction-based business model. The PSP commenced operations in the second quarter of 2010. NIC Technologies recognizes revenue from its contract with the FMCSA (primarily transaction-based information access fees) when the services are provided. NIC Technologies also derives a portion of its revenues from fixed fee and time and materials application development and outsourced maintenance contracts with the Federal Election Commission (“FEC”) and 53 the state of Michigan and recognizes revenues as the services are provided. Its contracts with the FEC and the state of Michigan contain general fiscal funding clauses. The Company recognizes revenue under these contracts if the probability of cancellation is determined to be a remote contingency. Stock-based compensation The Company measures stock-based compensation cost for service-based restricted stock awards at the grant date based on the calculated fair value of the award, and recognizes an expense over the employee’s requisite service period (generally the vesting period of the grant). The Company measures stock-based compensation cost for performance-based restricted stock awards at the date of grant, based on the fair value of shares expected to be earned at the end of the performance period, and recognizes an expense over the performance period based upon the probable number of shares expected to vest. The Company estimates and excludes compensation cost related to awards not expected to vest based upon estimated forfeitures. See Note 10 for additional information. Income taxes The Company, along with its wholly owned subsidiaries, files a consolidated federal income tax return. Deferred income taxes are recognized for the tax consequences in future years of differences between the tax basis of assets and liabilities and their financial reporting amounts at each year-end based on enacted laws and statutory tax rates applicable to the periods in which the differences are expected to affect taxable income. Valuation allowances are established, when necessary, to reduce deferred tax assets to the amounts expected to be realized. The Company does not recognize a tax benefit for uncertain tax positions unless management’s assessment concludes that it is “more likely than not” that the position is sustainable, based on its technical merits. If the recognition threshold is met, the Company recognizes a tax benefit based upon the largest amount of the tax benefit that is greater than 50% likely to be realized. The Company recognizes interest and penalties, if any, related to unrecognized tax benefits in income tax expense in the consolidated statements of income. Fair value of financial instruments The carrying values of the Company’s cash and cash equivalents, cash restricted for payment of dividend, accounts receivable, and accounts payable approximate fair value. Comprehensive income The Company has no material components of other comprehensive income or loss and, accordingly, the Company’s comprehensive income is approximately the same as its net income for all periods presented. Earnings per share Unvested share-based payment awards that contain non-forfeitable rights to dividends or dividend equivalents (whether paid or unpaid) are considered participating securities and are included in the computation of earnings per share pursuant to the two-class method for all periods presented. The two-class method is an earnings allocation formula that treats a participating security as having rights to undistributed earnings that would otherwise have been available to common stockholders. The Company’s service-based restricted stock awards contain non-forfeitable rights to dividends and are considered participating securities. Accordingly, service-based restricted stock awards were included in the calculation of earnings per share using the two-class method for all periods presented. Unvested service-based restricted shares totaled approximately 0.7 million, 0.7 million, and 1.1 million, at December 31, 2012, 2011, and 2010, respectively. Basic earnings per share is calculated by first allocating earnings between common stockholders and participating securities. Earnings attributable to common stockholders are divided by the weighted average number of common shares outstanding during the period. Diluted earnings per share is calculated by giving effect to dilutive potential common shares outstanding during the period. The dilutive effect of shares related to the Company’s employee stock purchase plan is determined based on the treasury stock method. The dilutive effect of service-based restricted stock awards is based on the more dilutive of the treasury stock method or the two-class method 54 assuming a reallocation of undistributed earnings to common stockholders after considering the dilutive effect of potential common shares other than the participating unvested restricted stock awards. The dilutive effect of performance-based restricted stock awards is based on the treasury stock method. The following table sets forth the computation of basic and diluted earnings per share: 2012 December 31, 2011 2010 Numerator: Net income Less: Income allocated to participating securities $ 26,338,748 (299,518) $ 22,942,482 (294,022) $ 18,363,047 (556,304) Net income available to common stockholders $ 26,039,230 $ 22,648,460 $ 17,806,743 Denominator: Weighted average shares - basic Performance-based restricted stock awards Weighted average shares - diluted 64,500,244 64,420 64,564,664 64,017,813 138,856 64,156,669 63,511,383 97,697 63,609,080 Basic net income per share: Net income Diluted net income per share: Net income Concentration of credit risk $ $ 0.40 0.40 $ $ 0.35 0.35 $ $ 0.28 0.28 Financial instruments that potentially subject the Company to significant concentrations of credit risk consist primarily of cash and cash equivalents and accounts receivable. The Company limits its exposure to credit loss by depositing its cash with high credit quality financial institutions. In November 2010, the Federal Deposit Insurance Corporation (“FDIC”) adopted a final rule to implement Section 343 of the Dodd-Frank Wall Street Reform and Consumer Protection Act, which provided temporary unlimited deposit insurance coverage for non-interest bearing transaction accounts at all FDIC-insured depository institutions effective December 31, 2010 through December 31, 2012. At December 31, 2012, the Company’s cash was held entirely in domestic non-interest bearing transaction accounts, which limits its exposure to credit loss. Effective January 1, 2013, the FDIC provides deposit insurance coverage up to $250,000 for non-interest bearing transaction accounts at all FDIC-insured depository institutions. At January 1, 2013, the amount of cash covered by FDIC deposit insurance was $9.8 million, and $52.6 million in cash was above the FDIC deposit insurance limit. The Company performs ongoing credit evaluations of its customers and generally requires no collateral to secure accounts receivable. Segment reporting The Company reports segment information in accordance with authoritative accounting guidance for segment disclosures based upon the “management” approach, which designates the internal organization that is used by management for making operating decisions and assessing performance as the source of the Company’s segments. Authoritative guidance for segment disclosures also requires disclosures about products and services and major customers. See Note 11. Use of estimates The preparation of financial statements in conformity with generally accepted accounting principles requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from those estimates. 55 3. OUTSOURCED GOVERNMENT CONTRACTS Outsourced Portal Contracts The Company’s outsourced government portal contracts generally have an initial multi-year term with provisions for renewals for various periods at the option of the government. The Company’s primary business obligation under these contracts is generally to design, build, and operate Internet-based portals on an enterprise-wide basis on behalf of governments desiring to provide access to government information and to complete government-based transactions online. NIC typically markets the services and solicits users to complete government-based transactions and to enter into subscriber contracts permitting the user to access the portal and the government information contained therein in exchange for transactional and/or subscription user fees. The Company enters into separate agreements with various agencies and divisions of the government to provide specific services and to conduct specific transactions. These agreements preliminarily establish the pricing of the electronic transactions and data access services the Company provides and the division of revenues between the Company and the government agency. The government oversight authority must approve prices and revenue sharing agreements. The Company has limited control over the level of fees it is permitted to retain. Any changes made to the amount or percentage of fees retained by NIC, or to the amounts charged for the services offered, could materially affect the profitability of the respective contract to NIC. The Company is typically responsible for funding up-front investment and ongoing operations and maintenance costs of the government portals, and generally owns all of the intellectual property in connection with the applications developed under these contracts. After completion of the initial contract term, the government partner typically receives a perpetual, royalty-free license to use the software only in its own portal. However, certain customer management, billing and payment processing software applications that the Company has developed and standardized centrally and that are utilized by the Company’s portal businesses, are being provided to an increasing number of government partners on a software-as-a-service, or “SaaS,” basis, and thus would not be included in any royalty-free license. If the Company’s contract were not to be renewed after a defined term, the government agency would be entitled to take over the portal in place with no future obligation of the Company, except as otherwise provided in the contract and except for services provided by the Company on a SaaS basis, which would be available to the partners on a fee-for-service basis. Any renewal of these contracts beyond the initial term by the government is optional and a government may terminate its contract prior to the expiration date upon specific cause events that are not cured within a specified period. In addition, 15 contracts under which the Company provides outsourced state portal services can be terminated by the other party without cause on a specified period of notice. Collectively, revenues generated from these contracts represented 58% of the Company’s total consolidated revenues for the year ended December 31, 2012. In the event that any of these contracts is terminated without cause, the terms of the respective contract may require the government to pay a fee to the Company in order to continue to use the Company’s software in its portal. In addition, the loss of one or more of the Company’s larger state portal partners, such as Alabama, Arkansas, Colorado, Indiana, Montana, Tennessee, Texas, or Utah, as a result of the expiration, termination or failure to renew the respective contract, if such partner is not replaced, could significantly reduce the Company’s revenues and profitability. See the discussion below under “Expiring Contracts” regarding the expiration of the Company’s contract with the Commonwealth of Virginia. At December 31, 2012, the Company was bound by performance bond commitments totaling approximately $5.3 million on certain outsourced portal contracts. Under a typical portal contract, the Company is required to fully indemnify its government clients against claims that the Company’s services infringe upon the intellectual property rights of others and against claims arising from the Company’s performance or the performance of the Company’s subcontractors under the contract. The Company has never had any defaults resulting in draws on performance bonds. See also Note 6. 56 The following is a summary of the portals through which the Company provides outsourced portal services to state governments as of December 31, 2012: Portal Website (State) NIC Portal Entity Pennsylvania Interactive, LLC www.pa.gov (Pennsylvania) NICUSA, OR Division NICUSA, MD Division Delaware Interactive, LLC Mississippi Interactive, LLC New Jersey Interactive, LLC New Mexico Interactive, LLC www.mvd.newmexico.gov www.oregon.gov (Oregon) www.maryland.gov (Maryland) www.delaware.gov (Delaware) www.ms.gov (Mississippi) www.nj.gov (New Jersey) (New Mexico) www.Texas.gov (Texas) www.AZ.gov (Arizona) www.Vermont.gov (Vermont) Texas NICUSA, LLC West Virginia Interactive, LLC www.WV.gov (West Virginia) NICUSA, AZ Division Vermont Information Consortium, LLC www.Colorado.gov (Colorado) Colorado Interactive, LLC South Carolina Interactive, LLC www.SC.gov (South Carolina) Kentucky Interactive, LLC Alabama Interactive, LLC Rhode Island Interactive, LLC www.RI.gov (Rhode Island) Oklahoma Interactive, LLC Montana Interactive, LLC NICUSA, TN Division Hawaii Information Consortium, LLC www.OK.gov (Oklahoma) www.MT.gov (Montana) www.TN.gov (Tennessee) www.eHawaii.gov (Hawaii) www.Kentucky.gov (Kentucky) www.Alabama.gov (Alabama) www.Idaho.gov (Idaho) www.Utah.gov (Utah) www.Maine.gov (Maine) Year Services Commenced 2012 2011 2011 2011 2011 2009 2009 Contract Expiration Date (Renewal Options Through) 11/30/2017 (11/30/2022) 11/22/2021 8/10/2016 (8/10/2019) 9/25/2014 (9/25/2017) 12/31/2015 (12/31/2021) 6/30/2013 (6/30/2014) 6/1/2013 2009 2007 2007 2006 2005 2005 2003 2002 2001 2001 2001 2000 2000 2000 1999 1999 8/31/2016 6/30/2013 6/26/2013 4/20/2013 5/18/2014 7/15/2014 8/19/2013 (8/19/2015) 2/28/2015 (2/28/2017) 3/31/2013 12/31/2013 (12/31/2014) 12/31/2015 (12/31/2020) 9/30/2014 (3/30/2016) 1/3/2016 (unlimited 3-year renewal options) 6/30/2013 (6/30/2015) 6/5/2016 (6/5/2019) 7/1/2014 (3/14/2018) www.Arkansas.gov (Arkansas) 1997 6/30/2018 www.Iowa.gov (Iowa) www.Virginia.gov (Virginia) www.IN.gov (Indiana) www.Nebraska.gov (Nebraska) www.Kansas.gov (Kansas) 1997 1997 1995 1995 1992 3/31/2013 Expired – in transition period ending 8/31/2013 7/1/2014 1/31/2016 12/31/2014 (12/31/2017) Idaho Information Consortium, LLC Utah Interactive, LLC Maine Information Network, LLC Arkansas Information Consortium, LLC Iowa Interactive, LLC Virginia Interactive, LLC Indiana Interactive, LLC Nebraska Interactive, LLC Kansas Information Consortium, Inc. During the first quarter of 2012, the Company was awarded a new three-year contract by the state of Alabama to continue to manage the state’s official government portal, which includes options for the government to extend the contract for two additional one-year renewal terms. In addition, the Company received a one-year contract extension from the state of Kentucky, and the Company’s contact with the state of Iowa was extended for six months. 57 During the second quarter of 2012, the Company received one-year contract extensions from the states of Arizona, Kansas, New Jersey, and West Virginia. The Company also entered into a two-year contract extension with the state of Maine, which includes options for the government to extend the contract for two additional two-year renewal terms. During the third quarter of 2012, the Company received three-year contract extensions from the states of Hawaii and Utah. In addition, the Company’s contract with the state of Rhode Island was extended through the first quarter of 2013. During the fourth quarter of 2012, the Company was awarded a five-year contract by the Commonwealth of Pennsylvania to manage its government portal, which includes an option for the government to extend the contract up to an additional five years. In addition, the Company received a one-year contract extension from the state of Oklahoma. During the first quarter of 2013, the Company received a one-year contract extension from the state of Kansas and the Company’s contract with the state of Vermont was extended an additional three months. In addition, the Company received a two-year contract extension from the state of Nebraska. Outsourced Federal Contracts The Company currently has contracts with two federal agencies to provide outsourced services through its NIC Technologies subsidiary. NIC Technologies has entered into a contract with the FMCSA to develop and manage the FMCSA’s PSP for motor carriers nationwide, using the self-funded, transaction-based business model. During the first quarter of 2013, the FMCSA exercised the third of four one-year renewal options for the PSP contract, extending its term through February 16, 2014. NIC Technologies also designs and develops online federal campaign expenditure and ethics compliance systems for federal agencies through its contract with the FEC. During the first quarter of 2013, the FEC awarded the Company a two-month contract extension. The contract with the FEC expires on April 30, 2013, and includes an option for the government to extend the contract for an additional three months. Any renewal of these contracts beyond the initial term is at the option of the government agency, and the agency may terminate its contract prior to the expiration date upon specific cause events that are not cured within a specified period. The contract with the FMCSA can be terminated by the other party without cause on a specified period of notice. The loss of the contract with the FMCSA, as a result of the expiration, termination or failure to renew the contract, if not replaced, could significantly reduce the Company’s revenues and profitability. In addition, the Company has limited control over the level of fees it is permitted to retain under the contract with the FMCSA. Any changes made to the amount or percentage of fees retained by the Company, or to the amounts charged for the services offered, could materially affect the profitability of this contract to the Company. Expiring Contracts As of December 31, 2012, there were 14 contracts under which the Company provides outsourced portal services or software development and services that have expiration dates within the 12-month period following December 31, 2012. Collectively, revenues generated from these contracts represented 22% of the Company’s total consolidated revenues for the year ended December 31, 2012. As described above, if a contract is not renewed after a defined term, the government partner would be entitled to take over the portal in place with no future obligation of the Company, except as otherwise provided in the contract and except for the services the Company provides on a SaaS basis, which would be available to the government agency on a fee-for-service basis. The contract under which the Company’s subsidiary, Virginia Interactive, LLC (“VI”), provided outsourced portal services to agencies of the Commonwealth of Virginia, expired on August 31, 2012. As more fully disclosed in a Form 8-K filed by the Company with the SEC on April 18, 2012, VI chose not to agree to terms mandated by the Commonwealth of Virginia for a new contract. Beginning September 1, 2012, VI began providing transition services as required by the contract, and may do so for up to one year following the contract expiration to the extent requested by agencies of the Commonwealth of Virginia. The Company has evaluated the costs which may be incurred in transitioning out of VI’s contract with the Commonwealth of Virginia, including employee retention bonuses, operating lease termination costs, and fixed asset impairment, which are not expected to have a material impact on the Company’s consolidated results of operations, cash flows, or financial condition. For the year ended December 31, 2012, revenues from the Virginia portal contract accounted for approximately 3% of the Company’s total consolidated revenues. 58 4. INTANGIBLE ASSETS, NET Intangible assets consisted of the following at December 31: December 31, 2012 December 31, 2011 Gross Carrying Value Accumulated Amortization Net Book Value Gross Carrying Value Accumulated Amortization Net Book Value Rights to the Master Work Order (Texas) $ 1,050,000 $ (1,050,000) $ - $ 1,050,000 $ (836,408) $ 213,592 Internal use capitalized software 3,698,387 (2,682,541) 1,015,846 2,984,888 (2,110,365) 874,523 Intangible assets, net $ 4,748,387 $ (3,732,541) $ 1,015,846 $ 4,034,888 $ (2,946,773) $ 1,088,115 Amortization expense totaling approximately $0.2 million, $0.3 million, and $0.3 million for the years ended December 31, 2012, 2011, and 2010, respectively, related to the Rights to the Master Work Order (Texas) is included in amortization of acquisition-related intangible assets in the consolidated statements of income. Amortization expense totaling approximately $0.6 million for each of the years ended December 31, 2012, 2011, and 2010 is included in depreciation & amortization in the consolidated statements of income. The total estimated intangible asset amortization expense in future years related to assets that have been released into production is as follows: Fiscal Year 2013 2014 2015 $ 435,721 291,905 111,071 $ 838,697 5. PROPERTY AND EQUIPMENT, NET Property and equipment consisted of the following at December 31: Furniture and fixtures Equipment Purchased software Leasehold improvements Less accumulated depreciation Property and equipment, net 2012 3,916,476 23,745,101 8,706,287 1,096,717 37,464,581 (21,439,857) 16,024,724 $ $ 2011 3,381,076 14,869,677 7,142,797 1,042,567 26,436,117 (17,583,287) 8,852,830 $ $ Depreciation expense for the years ended December 31, 2012, 2011, and 2010 was $5.7 million, $4.0 million, and $3.8 million, respectively. 6. DEBT OBLIGATIONS AND COLLATERAL REQUIREMENTS On May 1, 2011, the Company entered into an amendment to extend its $10.0 million unsecured revolving credit agreement with a bank to May 1, 2014. This revolving credit facility is available to finance working capital, issue letters of credit, and finance general corporate purposes. The Company can obtain letters of credit in an aggregate amount of $5.0 million, which reduces the maximum amount available for borrowing under the facility. Interest on amounts borrowed is payable at a base rate or a Eurodollar rate, in each case as defined in the agreement. The base rate is equal to the higher of the Federal Funds Rate plus 0.50% or the bank’s prime rate. Fees on outstanding letters of credit are either 1.50% (if the Company’s consolidated leverage ratio is less than or equal to 1.25:1) or 1.75% (if the Company’s consolidated leverage ratio is greater than 1.25:1) of face value per annum. 59 The terms of the agreement provide for customary representations and warranties, affirmative and negative covenants and events of default. The amendment also continues to require the Company to maintain compliance with the following financial covenants (in each case, as defined in the agreement): ● ● ● Consolidated minimum annual EBITDA of at least $12.0 million, computed quarterly on a rolling 12-month basis; Consolidated tangible net worth of at least $36.0 million; and Consolidated maximum leverage ratio of 1.5:1. The Company was in compliance with each of the covenants listed above at December 31, 2012. The Company issues letters of credit as collateral for certain office leases, and to a lesser extent, as collateral for performance on certain of its outsourced government portal contracts. These irrevocable letters of credit are generally in force for one year. In total, the Company and its subsidiaries had unused outstanding letters of credit of approximately $1.7 million at December 31, 2012. The Company is not currently required to cash collateralize these letters of credit. The Company had $3.3 million in available capacity to issue additional letters of credit and $8.3 million of unused borrowing capacity at December 31, 2012 under the facility. Letters of credit may have an expiration date of up to one year beyond the expiration date of the credit agreement. The Company has a $1.0 million line of credit with a bank in conjunction with a corporate credit card agreement. At December 31, 2012, the Company was bound by performance bond commitments totaling approximately $5.3 million on certain outsourced government portal contracts. The Company has never had any defaults resulting in draws on performance bonds. Had the Company been required to post 100% cash collateral at December 31, 2012 for the face value of all performance bonds, letters of credit and its line of credit in conjunction with a corporate credit card agreement, unrestricted cash would have decreased by approximately $8.0 million and would have been classified as restricted cash. 7. COMMITMENTS AND CONTINGENCIES Operating leases The Company and its subsidiaries lease office space and certain equipment under noncancellable operating leases. Future minimum lease payments under all noncancellable operating leases at December 31, 2012 are as follows: Fiscal Year 2013 2014 2015 2016 2017 Thereafter $ 3,866,845 3,211,742 2,793,036 1,650,943 1,080,583 1,389,073 Rent expense for operating leases for the years ended December 31, 2012, 2011, and 2010 was approximately $3.8 million, $3.4 million, and $3.1 million, respectively. SEC Matter On January 12, 2011, the Company and its Chairman of the Board and Chief Executive Officer, Harry Herington, reached a settlement with the SEC resolving the previously disclosed SEC matter relating to the reimbursement and disclosure of expenses to Jeffery S. Fraser, the Company’s former Chairman of the Board and Chief Executive Officer. NIC and Mr. Herington agreed to the settlement without admitting or denying the allegations in the SEC complaint. The settlements were approved by the U.S. District Court for the District of Kansas. Stephen M. Kovzan, NIC’s Chief Financial Officer, informed the Company that he was unable to reach a settlement with the SEC on terms that he felt were acceptable. The SEC filed a civil complaint against him in the U.S. District Court for the District of Kansas alleging violations of certain provisions of the federal securities laws detailed in that complaint relating to the reporting and disclosure of expenses by Mr. Fraser. 60 Mr. Kovzan is represented by personal counsel and he has informed NIC that, based on advice of his counsel, he intends to defend himself against those charges because he believes they are without merit. These matters are more fully discussed in Note 8 in the Notes to the Consolidated Financial Statements in the 2010 Form 10-K filed by the Company on March 16, 2011. Selling & administrative expenses for the year ended December 31, 2012 include approximately $4.5 million of legal fees and other third-party costs related to the previously disclosed SEC matter. These expenses were reduced by approximately $4.0 million of reimbursement from the Company’s directors’ and officers’ liability insurance carrier, resulting in a net increase in expense of approximately $0.5 million for the year. Of the $ 4.0 million insurance reimbursement, approximately $1.0 million was approved for payment during the fourth quarter of 2012 and was subsequently collected during the first quarter of 2013. Selling & administrative expenses for the year ended December 31, 2011 include approximately $4.2 million of legal fees and other third-party costs related to the previously disclosed SEC matter and derivative action. These expenses were reduced by approximately $4.5 million of reimbursement from the Company’s directors’ and officers’ liability insurance carrier and approximately $0.2 million of reimbursement from Mr. Fraser as part of the derivative action settlement, resulting in a net decrease in expense of approximately $0.5 million. Selling & administrative expenses for the year ended December 31, 2010 include approximately $5.1 million of legal fees, civil penalties, and other third-party costs related to the previously disclosed SEC matter and derivative action (including $0.5 million of expense recorded in the third quarter of 2010 in anticipation of a civil penalty in connection with the Company’s settlement with the SEC in early 2011). These expenses were reduced by approximately $2.7 million of reimbursement from the Company’s directors’ and officers’ liability insurance carrier, resulting in net increase in expense of approximately $2.4 million. The Company promptly submits any invoices potentially reimbursable under its directors’ and officers’ liability insurance policies to its carrier for reimbursement. For expenses that are subject to reimbursement, the Company does not generally receive reimbursement for 90 to 120 days. To the extent that the carrier agrees to reimburse the Company for expenses previously recorded in selling & administrative expenses, the Company treats any such reimbursement as a reduction of selling & administrative expenses in the period such reimbursement is determined to be estimable and probable. The Company expects to continue to incur obligations to advance legal fees and other expenses to the Company’s Chief Financial Officer in connection with the previously disclosed civil action by the SEC against him. The Company is not party to the civil action, but is obligated to provide indemnification in certain circumstances (including advancing certain defense costs) to its Chief Financial Officer in accordance with the Company’s certificate of incorporation and bylaws and its indemnification agreement with him. In addition, the Company expects to continue to incur costs responding to subpoenas and other discovery requests relating to the civil action. The civil action seeks from the Company’s Chief Financial Officer civil money penalties, and injunction against further violations of certain federal securities laws, a prohibition against his acting as an officer or director of a publicly-traded company, and disgorgement. The Company’s directors’ and officers’ liability insurance carrier has agreed to reimburse the Company for reasonable costs of defense advanced by the Company to its Chief Financial Officer in the SEC civil action. Because the Company is not directly involved in the defense of the proceeding and because of the inherent uncertainty in predicting any future settlement or judicial decision and any indemnification obligation of the Company in connection with any such resolution, the Company is not able to estimate or predict the extent of any indemnification obligation of the Company to its Chief Financial Officer or other costs resulting from the civil action, the amount or timing of and eligibility for reimbursements from the Company’s directors’ and officers’ liability insurance carrier associated with the civil action, any possible loss or possible range of loss associated with the civil action, or any potential effect on the Company’s business, results of operations, cash flows, or financial condition. Derivative Action As previously disclosed, the parties to the derivative lawsuit (Gene Sidore, derivatively on behalf of NIC Inc. vs. William F. Bradley, Jr., John L. Bunce, Jr., Art N. Burtscher, Daniel J. Evans, Jeffery S. Fraser, Ross C. Hartley, Harry H. Herington, Alexander C. Kemper, Stephen M. Kovzan, William M. Lyons, Pete Wilson, and NIC Inc. (as nominal defendant), case No. 2:10-cv-02466 (U.S. District Court for the District of Kansas)) agreed to a settlement. On October 11, 2011, the court granted final approval of the settlement, which can no longer be appealed. Under the settlement, the Company agreed to (i) implement or maintain certain agreed governance procedures relating to, among other things, enhanced Audit Committee responsibilities, 61 Director nomination procedures, Director stock ownership guidelines, executive compensation and expense review and oversight, and the process for certain public disclosures, and (ii) pay plaintiff $5,000 as a case contribution and award, and the plaintiff’s counsel $495,000 in attorney’s fees and costs. Both amounts were reimbursed by the Company’s directors’ and officers’ liability insurance carrier. The Company also agreed not to oppose any efforts by plaintiff and his counsel to recover for the benefit of the stockholders the sums paid to the SEC in connection with the enforcement action SEC v. NIC Inc., et al., No 2:11-cv-02016 (D. Kan.). In exchange, plaintiff and the Company generally released all individual defendants from any and all claims made against them, or that could have been made against them, in the derivative lawsuit. In conjunction with the settlement negotiations in the derivative lawsuit, the Company and the derivative plaintiff Mr. Sidore reached a comprehensive settlement with its former CEO and Chairman, Jeffery S. Fraser, for expenses paid by the Company to Mr. Fraser from 1999 through 2003. The parties, including derivative plaintiff Mr. Sidore, agreed to resolve the matter through payment from Mr. Fraser to the Company in the amount of $225,000, as well as a comprehensive mutual release of claims as between the Company and Mr. Fraser, including a release by Mr. Fraser of any further claims for indemnification, under the Company’s bylaws or otherwise, for future matters arising out of or related to the facts alleged in the derivative lawsuit or the SEC matter, which was settled by the Company and Mr. Herington as described above. In October 2011, the Company received the $225,000 reimbursement from Mr. Fraser and the Audit Committee review of expenses paid by the Company to Mr. Fraser was concluded. NIC Technologies, LLC Complaint As previously disclosed, the Company’s subsidiary, NIC Technologies, LLC was a defendant in a lawsuit filed in the U.S. District Court for the District of Maryland by Micro Focus (US), Inc. and Micro Focus (IP) Limited (collectively, “Micro Focus”), alleging: (i) breach of contract regarding the software license for software used to compile code running on two NIC Technologies’ internal servers to deliver FEC services; and (ii) copyright infringement of the software covered by the licenses. The complaint in the lawsuit sought damages of at least $3,487,500 and a declaratory judgment. On July 29, 2011, the parties finalized a settlement of $195,000, which was paid by NIC Technologies, LLC to Micro Focus, in exchange for an appropriate release of all liability, no admissions of liability by either party, and dismissal with prejudice. Litigation The Company is involved from time to time in legal proceedings and litigation arising in the ordinary course of business. However, the Company is not currently a party to any material legal proceedings. 8. STOCKHOLDERS’ EQUITY On November 5, 2012, the Company’s Board of Directors declared a special cash dividend of $0.25 per share, payable to stockholders of record as of November 23, 2012. The dividend, totaling approximately $16.3 million, was paid on December 5, 2012 on 64,623,372 outstanding shares of common stock. A dividend equivalent of $0.25 per share was also paid simultaneously on 727,354 unvested shares of service-based restricted stock granted under the Company’s 2006 Amended and Restated Stock Option and Incentive Plan. The dividend was paid out of the Company’s available cash. On October 24, 2011, the Company’s Board of Directors declared a special cash dividend of $0.25 per share, payable to stockholders of record as of December 19, 2011. The dividend, totaling approximately $ 16.2 million, was paid on January 3, 2012 on 64,173,368 outstanding shares of common stock. A dividend equivalent of $0.25 per share was also paid simultaneously on 750,497 unvested shares of service-based restricted stock granted under the Company’s 2006 Amended and Restated Stock Option and Incentive Plan. The dividend was paid out of the Company’s available cash. On December 3, 2010, the Company’s Board of Directors declared a special cash dividend of $0.25 per share, payable to stockholders of record as of December 17, 2010. The dividend, totaling approximately $16.2 million, was paid on December 30, 2010 on 63,701,118 outstanding shares of common stock. A dividend equivalent of $0.25 per share was also paid simultaneously on 1,056,117 unvested shares of service-based restricted stock granted under the Company’s 2006 Amended and Restated Stock Option and Incentive Plan. The dividend was paid out of the Company’s available cash. 62 On February 1, 2010, the Company’s Board of Directors declared a special cash dividend of $0.30 per share, payable to stockholders of record as of February 16, 2010. The dividend, totaling approximately $19.3 million, was paid on February 26, 2010 on 63,276,943 outstanding shares of common stock. A dividend equivalent of $0.30 per share was also paid simultaneously on 1,099,352 unvested shares of service-based restricted stock granted under the Company’s 2006 Amended and Restated Stock Option and Incentive Plan. The dividend was paid out of the Company’s available cash. In addition, holders of performance-based restricted stock granted under the Company’s 2006 Amended and Restated Stock Option and Incentive Plan accrued dividend equivalents, for each of the dividends declared noted above, that could be earned and become payable in the form of shares of common stock at the end of the respective performance period to the extent that the underlying shares of restricted stock were earned. 9. INCOME TAXES The provision for income taxes consists of the following: Current income taxes: Federal State Total Deferred income taxes: Federal State Total Total income tax provision Year Ended December 31, 2011 2010 2012 $ 14,891,245 1,211,358 16,102,603 $ 12,655,924 2,086,588 14,742,512 $ 9,429,658 1,782,984 11,212,642 691,961 42,247 734,208 $ 16,836,811 449,566 338,692 788,258 $ 15,530,770 (436,528) 249,396 (187,132) $ 11,025,510 Deferred income taxes on the balance sheet result from temporary differences between the amount of assets and liabilities recognized for financial reporting and tax purposes. Significant components of the Company’s deferred tax assets and liabilities were as follows at December 31: Deferred tax assets: Amortization of software intangibles Stock-based compensation State net operating loss carryforwards Amortization of internal use software development costs Accrued vacation Deferred rent Allowance for doubtful accounts Other Less: Valuation allowance Total Deferred tax liabilities: Depreciation & capitalized internal use software and development costs Nonrecurring gain on acquisition of business Other Total Net deferred tax asset (liability) 2012 2011 $ 1,493,102 1,270,998 401,591 1,231,729 576,187 274,857 236,494 194,556 5,679,514 (291,249) 5,388,265 $ 2,494,223 1,410,975 483,794 1,055,733 690,095 310,633 206,452 152,366 6,804,271 (422,564) 6,381,707 (5,410,640) (1,140,886) - (6,551,526) $ (1,163,261) $ (4,113,178) (1,186,207) (83,285) (5,382,670) 999,037 63 The Company has identified certain estimated state net operating loss (“NOL”) carryforwards that it might be unable to use. Based on a review of applicable state tax statutes, the Company concluded that there is substantial doubt it would be able to realize the full amount of certain estimated NOL carryforwards in states where the Company cannot file a consolidated income tax return or where future taxable income will not be sufficient to utilize the state NOL before it expires. As a result, the Company recorded a deferred tax asset valuation allowance totaling $0.3 million and $0.4 million at December 31, 2012 and 2011, respectively. The Company’s net deferred tax liability at December 31, 2012 is primarily attributable to differences between book and tax depreciation on property and equipment purchased during 2012. The portion of the Company’s deferred tax liability related to the nonrecurring gain on acquisition of business for certain assets acquired through the Company’s wholly-owned subsidiary Texas NICUSA, LLC in 2009 was approximately $1.1 million and $1.2 million at December 31, 2012 and 2011, respectively. See Note 10 for discussion of the accounting for income tax deductions relating to the vesting of restricted stock. The following table reconciles the statutory federal income tax rate and the effective income tax rate indicated by the consolidated statements of income: Statutory federal income tax rate State income taxes Uncertain tax positions Federal and state tax credits Nondeductible expenses Other Effective federal and state income tax rate Year Ended December 31, 2011 2010 2012 35.0% 1.0 0.3 - 2.5 0.2 39.0% 35.0% 4.4 0.4 (1.7) 2.0 0.3 40.4% 35.0% 4.3 (0.3) (3.1) 1.4 0.2 37.5% The Company’s effective tax rate for 2012 was lower than the rate in 2011 due to several factors, including the effective settlement of an Internal Revenue Service (“IRS”) examination and the related decrease in the liability for uncertain tax positions, along with changes in state taxes primarily due to a change in apportionment methodology for certain states. The Company’s effective tax rate for 2011 and 2010 reflects the effect of a favorable benefit related to a federal tax credit totaling approximately $0.7 million and $0.9 million, respectively. As further discussed in Note 7, the Company recorded $0.5 million of expense in 2010 in anticipation of paying a civil penalty in connection with the Company’s ultimate settlement with the SEC on January 12, 2011. The Company did not record a tax benefit on this amount because the penalty is not deductible from an income tax standpoint. On January 2, 2013, the American Taxpayer Relief Act of 2012 (the “Act”) was signed into law. The Act retroactively extends the federal research and development credit under Internal Revenue Code Section 41, which previously expired at the end of 2011, through the end of 2013. In accordance with authoritative accounting guidance, the Company will recognize the impact of this legislation for 2012 in the period of enactment, the first quarter of 2013. The following table provides a reconciliation of the beginning and ending amount of the consolidated liability for unrecognized income tax benefits (included in other long-term liabilities in the consolidated balance sheets) for the years ended December 31, 2012, 2011 and 2010: Balance at January 1 Additions for tax positions of prior years Reductions for tax positions of prior years Additions for tax positions of current years Settlements Expiration of the statute of limitations Balance at December 31 64 2012 586,606 262,865 (347,492) 186,596 - - 688,575 $ $ 2011 $ 397,825 247,429 - - (48,218) (10,430) $ 586,606 2010 498,845 185,507 (153,844) - - (132,683) 397,825 $ $ It is reasonably possible that events will occur during the next 12 months that would cause the total amount of unrecognized tax benefits to increase or decrease. However, the Company does not expect such increases or decreases to be material to its financial condition or results of operations. The Company, along with its wholly owned subsidiaries, files a consolidated U.S. federal income tax return and separate income tax returns in many states throughout the U.S. The Company remains subject to U.S. federal examination for the tax years ended on or after December 31, 2009. Additionally, any net operating losses that were generated in prior years and utilized through 2009 may also be subject to examination by the IRS. State income tax returns are generally subject to examination for a period of three to five years after filing of the respective return. While the tax year ended December 31, 2009 remains open under statute, the Company effectively settled its IRS examination for the tax year ended December 31, 2009. The Company recognizes accrued interest and penalties associated with uncertain tax positions as part of income tax expense in the consolidated statements of income. At December 31, 2012, 2011 and 2010, accrued interest and penalty amounts were not material. 10. STOCK-BASED COMPENSATION AND EMPLOYEE BENEFIT PLANS The Company accounts for equity instruments exchanged for employee services pursuant to authoritative accounting guidance for share-based payments, whereby stock-based compensation cost for service-based restricted stock awards is measured at the grant date based on the calculated fair value of the award, and is recognized as expense over the employee’s requisite service period (generally the vesting period of the grant). Stock-based compensation cost for performance-based restricted stock awards is measured at the grant date based on the fair value of shares expected to be earned at the end of the performance period, and is recognized as expense over the performance period based upon the probable number of shares expected to vest. The Company estimates and excludes compensation cost related to awards not expected to vest based upon estimated forfeitures. The following table presents stock-based compensation expense included in the Company’s consolidated statements of income: Cost of portal revenues, exclusive of depreciation & amortization Cost of software & services revenues, exclusive of depreciation & amortization Selling & administrative Stock-based compensation expense before income taxes Income tax benefit Net stock-based compensation expense Stock option and restricted stock plans Year Ended December 31, 2011 2010 2012 $ 997,340 $ 907,684 $ 1,066,714 61,845 2,743,387 63,099 3,538,944 57,636 2,904,672 3,802,572 (1,482,857) 2,319,715 $ 4,509,727 (1,820,473) 2,689,254 $ 4,029,022 (1,511,541) 2,517,481 $ The Company has a formal stock-option and incentive plan (the “NIC plan”) to provide for the granting of incentive stock options, non-qualified stock options, or restricted stock awards to encourage certain employees of the Company and its subsidiaries, and directors of the Company to participate in the ownership of the Company and to provide additional incentive for such employees and directors to promote the success of its business through sharing the future growth of such business. At December 31, 2012, a total of 4,078,668 shares were available for future grants under the NIC plan. There have been no option repricings under the NIC plan, and all then-outstanding stock options were exercised or expired in 2010. The Company did not grant any stock options in 2012, 2011, or 2010, and does not currently anticipate granting stock options in the future. Instead, the Company currently expects to grant only restricted stock awards. 65 Restricted stock Grants of service-based restricted stock generally vest beginning one year from the date of grant in cumulative annual installments of 25%. During 2012, the Board of Directors of the Company granted certain management-level employees, executive officers, and non-employee directors service-based restricted stock awards totaling 364,947 shares with a grant-date fair value totaling approximately $4.2 million. During 2012, the Board of Directors of the Company also granted to certain executive officers performance-based restricted stock awards pursuant to the terms of the Company’s executive compensation program totaling 134,982 shares, with a grant date fair value of $12.36 per share, totaling approximately $1.7 million, which represents the maximum number of shares able to be earned by the executive officers at the end of a three-year performance period ending December 31, 2014. The actual number of shares earned will be based on the Company’s performance related to the following performance criteria over the performance period: ● ● ● Operating income growth (three-year compound annual growth rate); Total consolidated revenue growth (three-year compound annual growth rate); and Cash flow return on invested capital (three-year average). At the end of the three-year period, the executive officers are eligible to receive up to a specified number of shares based upon the Company’s performance relative to these performance criteria over the performance period. In addition, the executive officers will accrue dividend equivalents for any cash dividend declared during the performance period, payable in the form of shares of Company common stock, based upon the maximum number of shares to be earned by the executive officers for each performance-based restricted stock award. Such hypothetical cash dividend payment shall be divided by the fair value of the Company’s common stock on the dividend payment date to determine the maximum number of notional shares to be awarded. At the end of the three-year performance period and on the date some or all of the shares are paid under the agreement, a pro rata number of notional dividend shares will be converted into an equivalent number of dividend shares paid and granted to the executive officers based upon the actual number of underlying shares earned during the performance period. At December 31, 2012, the three-year performance period related to the performance-based restricted stock awards granted to certain executive officers on February 1, 2010 ended. Based on the Company’s actual financial results from 2010 through 2012, 78,747 of the shares subject to the awards and 8,013 dividend shares were earned and vested on February 1, 2013. At December 31, 2011, the three-year performance period related to the performance-based restricted stock awards granted to certain executive officers on February 3, 2009 ended. Based on the Company’s actual financial results from 2009 through 2011, 172,751 of the shares subject to the awards and 25,008 dividend shares were earned and vested on February 3, 2012. At December 31, 2010, the three-year performance period related to the performance-based restricted stock awards granted to certain executive officers on March 4, 2008 ended. Based on the Company’s actual financial results from 2008 through 2010, 128,574 of the shares subject to the awards and 16,174 dividend shares were earned and vested on March 4, 2011. A summary of restricted stock activity for the year ended December 31, 2012 is presented below: Outstanding at January 1, 2012 Granted Vested Canceled Outstanding at December 31, 2012 66 Weighted Average Grant Date Fair Value 8.04 $ 11.83 6.66 8.08 10.41 Restricted Shares 1,188,193 499,929 (539,936) (34,318) 1,113,868 The fair value of restricted stock vested during the years ended December 31, 2012, 2011, and 2010 was approximately $3.6 million, $3.6 million, and $2.8 million, respectively. The weighted average grant date fair value per share of restricted stock granted during December 31, 2012, 2011, and 2010 was $11.83, $10.61, and $7.86, respectively. At December 31, 2012, the Company had approximately $6.0 million of total unrecognized compensation cost, net of estimated forfeitures, related to nonvested restricted stock awards. The Company expects to recognize this cost over the next 2.4 years from December 31, 2012. Income taxes The Company is permitted to recognize a credit to additional paid-in capital for federal income tax deductions, or windfall tax benefits, resulting from the exercise of non-qualified stock options or vesting of restricted stock if such windfall tax benefits reduce income taxes payable. Following the with-and-without approach for utilization of tax attributes, which results in windfall tax benefits being utilized after utilization of available tax NOL carryforwards to offset current year taxable income, the Company increased additional paid-in capital for windfall tax benefits totaling approximately $1.4 million, $1.5 million, and $0.4 million, respectively, during the years ended December 31, 2012, 2011, and 2010. Earnings per share In calculating diluted earnings per share, the assumed proceeds in the treasury stock calculation are adjusted for any stock option windfall tax benefits or shortfalls that would be credited or debited, respectively, to additional paid-in capital. Upon adoption of authoritative accounting guidance for share-based payments, the Company elected to exclude the impact of pro forma deferred tax assets (i.e., the windfall or shortfall that would be recognized in the financial statements upon exercise of an award) when calculating diluted earnings per share. Employee Stock Purchase Plan In 1999, the Company’s Board of Directors approved an employee stock purchase plan (“ESPP”) intended to qualify as an “employee stock purchase plan” under Section 423 of the Internal Revenue Code. A total of 2,321,688 shares of NIC common stock have been reserved for issuance under this plan. Terms of the plan permit eligible employees to purchase NIC common stock through payroll deductions up to the lesser of 15% of each employee’s compensation or $25,000. Amounts deducted and accumulated by the participant are used to purchase shares of NIC’s common stock at 85% of the lower of the fair value of the common stock at the beginning or the end of the offering period, as defined in the plan. In the offering period commencing on April 1, 2011 and ending on March 31, 2012, 78,045 shares were purchased at a price of $10.33 per share, resulting in total cash proceeds to the Company of approximately $806,000. In the offering period commencing on April 1, 2010 and ending on March 31, 2011, 103,593 shares were purchased at a price of $6.29 per share, resulting in total cash proceeds to the Company of approximately $652,000. In the offering period commencing on April 1, 2009 and ending on March 31, 2010, 154,874 shares were purchased at a price of $4.39 per share, resulting in total cash proceeds to the Company of approximately $679,000. The next offering period under this plan commenced on April 1, 2012. The closing fair market value of NIC common stock on the first day of the current offering period was $12.15 per share. The fair values of the offerings were estimated on the dates of grant using the Black-Scholes model using the assumptions in the following table. Risk-free interest rate Expected dividend yield Expected life Expected stock price volatility Weighted average fair value of ESPP rights March 31, 2013 Offering March 31, 2012 Offering March 31, 2011 Offering 0.19% 4.34% 1.0 year 37.30% 3.27 $ 0.27% 5.29% 1.0 year 31.26% 3.00 $ 0.42% 5.44% 1.0 year 40.36% 2.03 $ 67 The Black-Scholes option-pricing model was not developed for use in valuing employee stock options, but was developed for use in estimating the fair value of traded options that have no vesting restrictions and are fully transferable. In addition, it requires the use of subjective assumptions including expectations of future dividends and stock price volatility. Such assumptions are only used for making the required fair value estimate and should not be considered as indicators of future dividend policy or stock price appreciation, or should not be used to predict the value ultimately realized by employees who receive equity awards. Because changes in the subjective assumptions can materially affect the fair value estimate and because employee stock options have characteristics significantly different from those of traded options, the use of the Black-Scholes option-pricing model may not provide a reliable estimate of the fair value of employee stock options. Defined Contribution 401(k) Profit Sharing Plan The Company and its subsidiaries sponsor a defined contribution 401(k) profit sharing plan. In accordance with the plan, all full-time employees are eligible immediately upon employment. A discretionary match by the Company of an employee’s contribution of up to 5% of base salary and a discretionary contribution may be made to the plan as determined by the Board of Directors. Expense related to Company matching contributions totaled approximately $1.7 million, $1.5 million, and $1.4 million for the years ended December 31, 2012, 2011, and 2010, respectively. 11. REPORTABLE SEGMENTS AND RELATED INFORMATION The Outsourced Portals segment is the Company’s only reportable segment and generally includes the Company’s subsidiaries operating enterprise-wide outsourced state and local government portals and the corporate divisions that directly support portal operations. The Other Software & Services category primarily includes the Company’s subsidiaries that provide software development and services, other than enterprise- wide outsourced portal services, to state and local governments as well as federal agencies. Each of the Company’s businesses within the Other Software & Services category is an operating segment and has been grouped together to form the Other Software & Services category, as none of the operating segments meets the quantitative threshold of a separately reportable segment. Unallocated corporate-level expenses are reported in the reconciliation of the segment totals to the related consolidated totals as “Other Reconciling Items.” There have been no significant intersegment transactions for the periods reported. The summary of significant accounting policies applies to all reportable and operating segments. The measure of profitability by which management, including the Company’s chief operating decision maker, evaluates the performance of its segments and allocates resources to them is operating income (loss). Segment assets or other segment balance sheet information is not presented to the Company’s chief operating decision maker. Accordingly, the Company has not presented information relating to segment assets. 68 The table below reflects summarized financial information for the Company’s reportable and operating segments for the years ended December 31: 2012 Revenues Costs & expenses Amortization of acquisition-related intangible assets Depreciation & amortization Operating income (loss) 2011 Revenues Costs & expenses Amortization of acquisition-related intangible assets Depreciation & amortization Operating income (loss) 2010 Revenues Costs & expenses Amortization of acquisition-related intangible assets Depreciation & amortization Operating income (loss) Outsourced Portals Other Software & Services Other Reconciling Items Consolidated Total $ 199,385,012 132,529,640 $ 11,757,514 4,397,608 $ - 24,504,976 $ 211,142,526 161,432,224 213,592 6,011,522 60,630,258 - 60,557 7,299,349 - 232,861 $ (24,737,837) 213,592 6,304,940 43,191,770 $ $ $ $ 170,276,434 110,994,019 $ 10,622,737 4,362,317 $ - 22,136,275 $ 180,899,171 137,492,611 323,076 4,248,874 54,710,465 $ $ 155,175,664 101,557,474 323,076 3,951,458 49,343,656 $ $ $ $ - 58,108 6,202,312 - 268,430 $ (22,404,705) 323,076 4,575,412 38,508,072 $ 6,358,195 4,225,426 $ - 21,676,021 $ 161,533,859 127,458,921 - 80,743 2,052,026 - 321,547 $ (21,997,568) $ 323,076 4,353,748 29,398,114 The following is a reconciliation of total segment operating income to total consolidated income before income taxes for the years ended December 31: Total segment operating income Other reconciling items Other expense, net Consolidated income before income taxes 2012 $ $ 67,929,607 (24,737,837) (16,211) 43,175,559 2011 $ $ 60,912,777 (22,404,705) (34,820) 38,473,252 2010 $ $ 51,395,682 (21,997,568) (9,557) 29,388,557 The highest volume, most commercially valuable service the Company offers is access to motor vehicle driver history records through the Company’s outsourced government portals, referred to as DMV records. This service accounted for approximately 34%, 36%, and 39% of the Company’s total consolidated revenues in 2012, 2011, and 2010, respectively. In addition, the Company offers a service in several states for online motor vehicle registration and licensing. This service accounted for approximately 10% of the Company’s total consolidated revenues in 2012. No other services accounted for 10% or more of the Company’s total consolidated revenues for the years ended December 31, 2012, 2011, or 2010. 69 A primary source of revenue is derived from data resellers, who use the Company’s government portals to access DMV records for sale to the auto insurance industry. For the years ended December 31, 2012, 2011, and 2010, one of these data resellers accounted for approximately 26%, 28%, and 27% of the Company’s total consolidated revenues, respectively. At December 31, 2012 and 2011, this one data reseller accounted for approximately 21% and 22%, respectively, of the Company’s accounts receivable. For the years ended December 31, 2012, 2011, and 2010, the Company’s Texas portal accounted for approximately 21%, 21%, and 22% of the Company’s total consolidated revenues, respectively. No other state portal contract accounted for more than 10% of the Company’s total consolidated revenues for the years ended December 31, 2012, 2011, or 2010. 12. UNAUDITED QUARTERLY OPERATING RESULTS The unaudited quarterly information below is subject to seasonal fluctuations resulting in lower portal revenues in the fourth quarter of each calendar year (on an individual portal basis, and excluding revenues from new outsourced government portal contracts awarded or acquired during the year), due to the lower number of business days in the quarter and a lower volume of business-to-government and citizen-to- government transactions during the holiday periods. 2012 Revenues: March 31, 2012 June 30, 2012 September 30, 2012 December 31, 2012 Three Months Ended Year Ended December 31, 2012 Portal revenues Software & services revenues $ Total revenues Operating expenses: 45,711,804 3,031,317 48,743,121 $ $ 49,042,468 2,939,332 51,981,800 $ 50,197,700 3,008,474 53,206,174 $ 54,433,040 2,778,391 57,211,431 199,385,012 11,757,514 211,142,526 Cost of portal revenues, exclusive of depreciation & amortization Cost of software & services revenues, exclusive of depreciation & amortization Selling & administrative Amortization of acquisition- related intangible assets Depreciation & amortization Total operating expenses Operating income Other expense, net Income before income taxes Income tax provision Net income Basic net income per share Diluted net income per share Weighted average shares outstanding: 28,750,896 30,549,948 31,794,232 33,443,979 124,539,055 957,423 7,935,303 80,769 1,310,568 39,034,959 9,708,162 (890) 9,707,272 4,079,721 5,627,551 0.09 0.09 1,008,078 8,382,643 80,769 1,319,701 41,341,139 10,640,661 - 10,640,661 4,546,917 6,093,744 0.09 0.09 $ $ $ $ $ $ $ $ $ 1,079,460 8,218,715 52,054 1,605,553 42,750,014 10,456,160 - 10,456,160 4,461,320 5,994,840 0.09 0.09 $ $ $ 996,262 8,315,285 4,041,223 32,851,946 - 2,069,118 44,824,644 12,386,787 (15,321) 12,371,466 3,748,853 8,622,613 0.13 0.13 $ $ $ 213,592 6,304,940 167,950,756 43,191,770 (16,211) 43,175,559 16,836,811 26,338,748 0.40 0.40 Basic Diluted 64,296,996 64,296,996 64,488,837 64,488,837 64,585,659 64,603,817 64,627,150 64,696,246 64,500,244 64,564,664 70 2011 Revenues: Portal revenues Software & services revenues Total revenues Operating expenses: Cost of portal revenues, exclusive of depreciation & amortization Cost of software & services revenues, exclusive of depreciation & amortization Selling & administrative Amortization of acquisition- related intangible assets Depreciation & amortization Total operating expenses Operating income Other income (expense), net Income before income taxes Income tax provision Net income Basic net income per share Diluted net income per share Weighted average shares outstanding: Three Months Ended March 31, 2011 June 30, 2011 September 30, 2011 December 31, 2011 Year Ended December 31, 2011 $ 40,355,066 2,378,412 42,733,478 $ 43,783,252 2,640,677 46,423,929 $ 43,850,010 2,838,915 46,688,925 $ 42,288,106 2,764,733 45,052,839 $ 170,276,434 10,622,737 180,899,171 25,420,650 26,362,294 27,122,489 25,824,503 104,729,936 996,969 6,685,990 1,008,960 8,419,671 80,769 1,084,423 34,268,801 8,464,677 3,123 8,467,800 3,412,805 5,054,995 0.08 0.08 80,769 1,109,318 36,981,012 9,442,917 615 9,443,532 3,910,303 5,533,229 0.09 0.09 $ $ $ $ $ $ $ $ $ 1,062,767 6,275,587 80,769 1,167,347 35,708,959 10,979,966 (9,727) 10,970,239 4,139,018 6,831,221 0.11 0.11 962,221 7,350,510 80,769 1,214,324 35,432,327 9,620,512 (28,831) 9,591,681 4,068,644 5,523,037 0.08 0.08 $ $ $ 4,030,917 28,731,758 323,076 4,575,412 142,391,099 38,508,072 (34,820) 38,473,252 15,530,770 22,942,482 0.35 0.35 $ $ $ Basic Diluted 63,771,121 63,831,274 63,997,854 64,060,660 64,120,253 64,199,973 64,176,446 64,324,735 64,017,813 64,156,669 ITEM 9. CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND FINANCIAL DISCLOSURE None. ITEM 9A. CONTROLS AND PROCEDURES Creation of Internal Audit Function – As previously disclosed, in June 2012, the Company created an Internal Audit department who reports directly to the Audit Committee of the Board of Directors. The Internal Audit function was created in response to our continued growth. The Vice President of Internal Audit is responsible, along with Company management, for the ongoing evaluation of the adequacy and effectiveness of the Company’s governance and risk management processes and internal control structure, as well as identifying potential improvements to the Company’s operations. Conclusion Regarding the Effectiveness of Disclosure Controls and Procedures – The Company maintains disclosure controls and procedures (as defined in Rules 13a-15(e) and 15d-15(e) promulgated under the Exchange Act) that are designed to ensure that material information required to be disclosed in its filings under the Exchange Act is recorded, processed, summarized and reported within the time periods specified in the SEC’s rules and forms. Disclosure controls and procedures include, without limitation, controls and procedures designed to ensure that information required to be disclosed by an issuer in the reports that it files or submits under the Exchange Act is accumulated and communicated to the issuer’s management, including its principal executive and principal financial officers, or persons performing similar functions, as appropriate to allow timely decisions regarding required disclosure. Under the supervision and with the participation of our management, including our principal executive officer and principal financial officer, we conducted an evaluation of the effectiveness of our disclosure controls and procedures as of the end of the period covered by this Annual Report on Form 10-K. Based on this evaluation, our principal executive officer and our principal financial officer concluded that our disclosure controls and procedures were effective as of such date. 71 Management’s Report on Internal Control Over Financial Reporting – Our management is responsible for establishing and maintaining adequate internal control over financial reporting, as such term is defined in Exchange Act Rule 13a-15(f). Under the supervision and with the participation of our management, including our principal executive officer and principal financial officer, we conducted an evaluation of the effectiveness of our internal control over financial reporting based on the framework in Internal Control – Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission. Based on our evaluation under the framework in Internal Control – Integrated Framework, our management concluded that our internal control over financial reporting was effective as of December 31, 2012. Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate. The effectiveness of the Company’s internal control over financial reporting as of December 31, 2012 has been audited by PricewaterhouseCoopers LLP, an independent registered public accounting firm, as stated in their report which appears herein. Changes in Internal Control over Financial Reporting – As of the end of the period covered by this report, our management, including our principal executive officer and principal financial officer, concluded that there have been no changes in our internal control over financial reporting that occurred during our fourth fiscal quarter of 2012, that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting. ITEM 9B. OTHER INFORMATION Management Annual Incentive Plan On February 25, 2013, the Compensation Committee of the Board of Directors of the Company adopted, and the Board ratified, a new Management Annual Incentive Plan for Senior Executives (“MAIPSE”), which is intended to operate as a “plan-within-a-plan” under the NIC Inc. Executive Incentive Plan. Cash bonuses granted under the new MAIPSE are intended to qualify as “qualified performance-based compensation” under Section 162(m) of the Code. The new MAIPSE replaces the prior version of the plan, which was approved by the Board of Directors on February 5, 2013. Like the prior version of the plan, the new MAIPSE gives the Compensation Committee discretion to establish bonuses for our executive officers based on an assessment of the individual’s achievements and overall contributions to the Company, while intending to preserve the Company’s ability to deduct the bonuses to the greatest extent permitted under Section 162(m). The principal changes made in the new MAIPSE were to add a “plan-within-a-plan” feature relating to Section 162(m) and to eliminate references to certain termination and change of control provisions which are now covered by our executives’ new employment agreements. Under the new MAIPSE, the Compensation Committee has established an initial performance requirement, pursuant to which an executive may earn the initial right to receive up to the maximum bonus under the Executive Incentive Plan. The MAIPSE then establishes a second performance requirement consisting of specific Threshold, Target and Superior performance-weighted goals or objectives for operating income, total revenue and cash flow return on invested capital, similar to prior years. The potentially achievable bonuses under this second performance requirement are all less than or equal to the maximum possible bonus specified in the Executive Incentive Plan. The framework for the Executive Incentive Plan was approved by the stockholders at the annual stockholders’ meeting May 1, 2012, and operates as an “umbrella plan.” As described above, this framework of a plan under an umbrella plan is intended to comply with the Section 162(m) regulations while allowing the program to operate similarly to prior years. 72 The MAIPSE provides that a participant who dies or experiences a disability will receive a pro rata award based on actual days worked during the year if the applicable performance goals are ultimately satisfied. A participant who retires will receive a pro rata award based on actual performance as measured at the end of the year, subject to any required severance agreement. All other termination events, including but not limited to termination in connection with a change in control, will be treated in accordance with the provisions set forth in the executives’ employment agreements, which are filed as exhibits to this Annual Report on Form 10-K. The MAIPSE may be amended or discontinued by the Compensation Committee at any time without prior notification to participants. However, no amendment may adversely affect an outstanding award made under the MAIPSE. Because of the uncertainties associated with the application and interpretation of Section 162(m) and the regulations issued thereunder, there can be no assurance that compensation intended to satisfy the requirements for deductibility under Section 162(m) will in fact be deductible. The foregoing description of the MAIPSE is a summary of, and does not purport to be a complete description of, the MAIPSE, a copy of which is filed as an exhibit to this Annual Report on Form 10-K. PART III ITEM 10. DIRECTORS, EXECUTIVE OFFICERS AND CORPORATE GOVERNANCE The information under “Election of Directors,” “Executive Officers,” “Section 16(a) Beneficial Ownership Reporting Compliance” and “Structure and Practices of the Board of Directors – Corporate Governance Principles and Practices and Code of Business Conduct and Ethics, – Committees of the Board, – Nominations of Directors and – Involvement in Certain Legal Proceedings” set forth in the Company’s definitive proxy statement related to its 2013 annual meeting of stockholders (the “Proxy Statement”), which will be filed with the SEC not later than 120 days after the end of the Company’s fiscal year pursuant to Regulation 14A, is incorporated herein by reference. ITEM 11. EXECUTIVE COMPENSATION The information under “Executive Compensation,” “Report of the Compensation Committee,” “Compensation Discussion and Analysis,” “Compensation Tables,” “Compensation Committee Interlocks and Insider Participation,” “Employment Agreements and Severance Payments,” and “Structure and Practices of the Board of Directors – Committees of the Board and – Director Compensation” set forth in the Proxy Statement, which will be filed with the SEC not later than 120 days after the end of the Company’s fiscal year pursuant to Regulation 14A, is incorporated herein by reference. ITEM 12. SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT AND RELATED STOCKHOLDER MATTERS The information under “Security Ownership of Certain Beneficial Owners and Management” set forth in the Proxy Statement, which will be filed with the SEC not later than 120 days after the end of the Company’s fiscal year pursuant to Regulation 14A, is incorporated herein by reference. 73 Equity Compensation Plan Information The following table provides information regarding securities to be issued upon the exercise of outstanding options, warrants and rights and securities available for issuance under the Company’s equity compensation plans as of December 31, 2012: A B C Number of securities to be issued upon exercise of outstanding options, warrants and rights outstanding as of December 31, 2012 Weighted average exercise price of outstanding options, warrants and rights shown in Column A Number of securities available for future issuance as of December 31, 2012 - $ - See Note (2) See Note (2) 4,078,668 See Note (1) 1,533,714 - - $ - - - 5,612,382 Plan Category Equity compensation plans approved by stockholders: Restricted stock awards Employee stock purchase plan Equity compensation plans not approved by stockholders Total awards. (1) The amount shown excludes 1,113,868 shares subject to outstanding unvested restricted stock (2) March 31, 2012 was the purchase date of common stock for the most recently completed offering period under the Company’s employee stock purchase plan. Therefore, as of such date, no purchase rights were outstanding. The purchase price for the offering period ended March 31, 2012, was $10.33 per share, and the total number of shares purchased was 78,045. ITEM 13. CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS, AND DIRECTOR INDEPENDENCE The information under “Certain Relationships and Related Transactions”, “Election of Directors,” and “Structure and Practices of the Board of Directors – Independence” set forth in the Proxy Statement, which will be filed with the SEC not later than 120 days after the end of the Company’s fiscal year pursuant to Regulation 14A, is incorporated herein by reference. ITEM 14. PRINCIPAL ACCOUNTANT FEES AND SERVICES The information under “Ratification of Appointment of Independent Registered Public Accounting Firm” set forth in the Proxy Statement, which will be filed with the SEC not later than 120 days after the end of the Company’s fiscal year pursuant to Regulation 14A, is incorporated herein by reference. 74 PART IV ITEM 15. EXHIBITS, FINANCIAL STATEMENT SCHEDULES (a) (1) The following documents are filed as part of this report: Financial Statements. The consolidated financial statements and related notes, together with the report of PricewaterhouseCoopers LLP, appear in Part II, Item 8, Consolidated Financial Statements and Supplementary Data of this Form 10-K. Index To Consolidated Financial Statements: Report of PricewaterhouseCoopers LLP, Independent Registered Public Accounting Firm Consolidated Balance Sheets Consolidated Statements of Income Consolidated Statements of Changes in Stockholders’ Equity Consolidated Statements of Cash Flows Notes to Consolidated Financial Statements Page 46 47 48 49 50 51 (2) (3) Financial Statement Schedules. All schedules are omitted because they are not applicable or the required information is shown in the consolidated financial statements or notes thereto. Exhibits. Pursuant to the rules and regulations of the Securities and Exchange Commission, we have filed or incorporated by reference the documents referenced below as exhibits to this Annual Report on Form 10-K. The documents include agreements to which the Company is a party or has a beneficial interest. The agreements have been filed to provide investors with information regarding their respective terms. The agreements are not intended to provide any other factual information about the Company or its business or operations. In particular, the assertions embodied in any representations, warranties and covenants contained in the agreements may be subject to qualifications with respect to knowledge and materiality different from those applicable to investors and may be qualified by information in confidential disclosure schedules not included with the exhibits. These disclosure schedules may contain information that modifies, qualifies and creates exceptions to the representations, warranties and covenants set forth in the agreements. Moreover, certain representations, warranties and covenants in the agreements may have been used for the purpose of allocating risk between the parties, rather than establishing matters as facts. In addition, information concerning the subject matter of the representations, warranties and covenants may have changed after the date of the respective agreement, which subsequent information may or may not be fully reflected in the Company’s public disclosures. Accordingly, investors should not rely on the representations, warranties and covenants in the agreements as characterizations of the actual state of facts about the Company or its business or operations on the date hereof. The exhibits that are required to be filed or incorporated by reference herein are listed in the Exhibit Index below (following the signatures page of this report). 75 Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized, on February 28, 2013. SIGNATURES NIC INC. By: /s/ Harry Herington Harry Herington, Chairman of the Board and Chief Executive Officer Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of the registrant and in the capacities and on the dates indicated. Signature Title Date /s/ Harry Herington Harry Herington Chairman of the Board and Chief Executive Officer (Principal Executive Officer) February 28, 2013 /s/ Stephen M. Kovzan Stephen M. Kovzan Chief Financial Officer (Principal Financial Officer) /s/ Aimi Daughtery Aimi Daughtery Chief Accounting Officer (Principal Accounting Officer) February 28, 2013 February 28, 2013 Lead Independent Director February 28, 2013 /s/ Art N. Burtscher Art N. Burtscher /s/ Daniel J. Evans Daniel J. Evans /s/ Karen S. Evans Karen S. Evans /s/ Ross C. Hartley Ross C. Hartley /s/ C. Brad Henry C. Brad Henry Director Director Director Director /s/ Alexander C. Kemper Alexander C. Kemper Director /s/ William M. Lyons William M. Lyons /s/ Pete Wilson Pete Wilson Director Director 76 February 28, 2013 February 28, 2013 February 28, 2013 February 28, 2013 February 28, 2013 February 28, 2013 February 28, 2013 Exhibit Index Exhibit Number Description 3.1 Certificate of Incorporation of NIC Inc., a Delaware corporation(1) 3.2 Bylaws of NIC Inc., a Delaware corporation(1) 4.1 Reference is made to Exhibits 3.1 and 3.2 4.2 Specimen Stock Certificate of the registrant(3) 10.1 Form of Indemnification Agreement between the registrant and each of its executive officers and directors(2) ** 10.2 Registrant’s 1999 Employee Stock Purchase Plan(2) ** 10.3 Employment agreement between the Registrant and Harry Herington, dated February 5, 2013** 10.4 Employment agreement between the Registrant and William F. Bradley, dated February 5, 2013** 10.5 Employment agreement between the Registrant and Stephen M. Kovzan, dated February 5, 2013** 10.6 Employment agreement between the Registrant and Robert W. Knapp, dated February 5, 2013** 10.7 Employment agreement between the Registrant and Ron E. Thornburgh, dated February 5, 2013** 10.8 Employment agreement between the Registrant and Harry H. Herington, dated September 1, 2000 (now superseded) (4)** 10.9 Employment agreement between the Registrant and William F. Bradley, dated September 1, 2000 (now superseded)(5) ** 10.10 Employment agreement between the Registrant and Stephen M. Kovzan, dated September 1, 2000 (now superseded)(6) ** 10.11 Registrant’s 2006 Amended and Restated Stock Option and Incentive Plan (7) ** 10.12 Form of Restricted Stock Agreement for NIC Inc. 2006 Amended and Restated Stock Option and Incentive Plan(8) ** 10.13 Form of Stock Option Agreement for NIC Inc. 2006 Amended and Restated Stock Option and Incentive Plan(9)** 10.14 NIC Inc. Compensation Program For Certain Executive Officers (10)** 10.15 NIC Inc. Management Annual Incentive Plan, dated February 25, 2013** 10.16 NIC Inc. Management Annual Cash Incentive Plan, dated March 4, 2008 (now superseded) (11)** 10.17 Form of Performance-Based Restricted Stock Agreement under the NIC Inc. 2006 Amended and Restated Stock Option and Incentive Plan, as amended February 5, 2013** 10.18 Form of Performance-Based Restricted Stock Agreement under the NIC Inc. 2006 Amended and Restated Stock Option and Incentive Plan (now superseded) (12)** 10.19 Amended Credit Agreement Dated as of May 1, 2009 between NIC Inc., as borrower, and Bank of America, N.A., as Lender and L/C Issuer(13) 10.20 Form of Indemnification Agreement(14) 10.21 NIC Inc. 2006 Amended and Restated Stock Option and Incentive Plan, as amended(15)** 10.22 Amendment to Registrant’s 1999 Employee Stock Purchase Plan(16)** 10.23 Amended Credit Agreement Dated as of May 1, 2011 between NIC Inc., as borrower, and Bank of America, N.A., as Lender and L/C Issuer(17) 10.24 NIC Sales Commission Plan, Senior Vice President of Business Development, as amended February 5, 2013** 10.25 NIC Sales Commission Plan, Senior Vice President of Business Development (now superseded) (18)** 10.26 NIC Profit Sharing and Incentive Program, Senior Vice President of Business Development, as amended February 5, 2013** 10.27 NIC Profit Sharing and Incentive Program, Senior Vice President of Business Development (now superseded) (19)** 10.28 NIC Inc. Executive Incentive Plan(20)** 21.1 Subsidiaries of the registrant 23.1 Consent of PricewaterhouseCoopers LLP, Independent Registered Public Accounting Firm 31.1 Certification of Chief Executive Officer Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002 31.2 Certification of Chief Financial Officer Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002 77 Exhibit Number Description 32.1 Section 906 Certifications of Chief Executive Officer and Chief Financial Officer 101 The following financial information from NIC Inc.’s Annual Report on Form 10-K for the year ended December 31, 2012, formatted in XBRL (Extensible Business Reporting Language) includes (i) Consolidated Balance Sheets at December 31, 2012 and December 31, 2011, (ii) Consolidated Statements of Income for the years ended December 31, 2012, 2011, and 2010 (iii) Consolidated Statements of Changes in Stockholders’ Equity for the three years ended December 31, 2012, 2011, and 2010 (iv) Consolidated Statements of Cash Flows for the years ended December 31, 2012, 2011, and 2010, and (v) the Notes to Consolidated Financial Statements (submitted electronically herewith). (1) (2) (3) (4) (5) (6) (7) (8) (9) (10) (11) (12) (13) (14) (15) (16) (17) (18) (19) (20) Filed as an exhibit with a corresponding exhibit number to the Form 8-K filed with the SEC on May 11, 2009 and incorporated herein by reference. Filed as an exhibit with a corresponding exhibit number to the Registration Statement on Form S-1, File No. 333-77939, filed with the SEC, and incorporated herein by reference. Incorporated by reference from Exhibit 4.3 to the Registration Statement on Form S-1, File No. 333- 77939, filed with the SEC on February 22, 2000. Incorporated by reference to Exhibit 10.38 to the Form 10-K filed with the SEC on April 2, 2001. Incorporated by reference to Exhibit 10.36 to the Form 10-K filed with the SEC on April 2, 2001. Incorporated by reference to Exhibit 10.44 to the Form 10-K filed with the SEC on April 2, 2001. Incorporated by reference to Exhibit 4.1 to the Registration Statement on Form S-8, File No. 333-136016, filed with the SEC on July 25, 2006. Incorporated by reference to Exhibit 10.1 to the Form 10-Q filed with the SEC on November 11, 2007. Incorporated by reference to Exhibit 10.2 to the Form 10-Q filed with the SEC on November 11, 2007. Incorporated by reference to the Form 8-K filed with the SEC on March 6, 2008. Incorporated by reference to Exhibit 10.1 to the Form 10-Q filed with the SEC on May 12, 2008. Incorporated by reference to Exhibit 10.2 to the Form 10-Q filed with the SEC on May 12, 2008. Incorporated by reference to Exhibit 10.1 to the Form 10-Q filed with the SEC on May 5, 2009. Incorporated by reference to Exhibit 10.1 to the Form 8-K filed with the SEC on May 11, 2009. Incorporated by reference to Exhibit 10.2 to the Form 8-K filed with the SEC on May 11, 2009. Incorporated by reference to Exhibit 10.1 to the Form 10-Q filed with the SEC on May 7, 2010. Incorporated by reference to Exhibit 10.1 to the Form 10-Q filed with the SEC on May 4, 2011. Incorporated by reference to Exhibit 10.19 to the Form 10-K filed with the SEC on February 24, 2012. Incorporated by reference to Exhibit 10.20 to the Form 10-K filed with the SEC on February 24, 2012. Incorporated by reference to Exhibit 10.1 to the Form 10-Q filed with the SEC on May 2, 2012. ** Management contracts and compensatory plans and arrangements required to be filed as Exhibits pursuant to Item 15(b) of this report. We have not included in this Form 10-K the exhibits filed with our Form 10-K as filed electronically with the U.S. Securities and Exchange Commission (“SEC”). We will provide copies of such exhibits to the Form 10-K upon the written request of any stockholder made to the following department: Investor Relations, 25501 West Valley Parkway, Suite 300, Olathe, Kansas 66061. Alternatively, these exhibits can be obtained from the Form 10-K on our website, www.egov.com/Investors, or directly from the SEC’s website at www.sec.gov. 78 NIC INC. 25501 West Valley Parkway, Suite 300 Olathe, Kansas 66061 P 877 234 EGOV F 913 498 3472 egov.com