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Northwest Natural Company

nwn · NYSE Utilities
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Industry Regulated Gas
Employees 1001-5000
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FY2016 Annual Report · Northwest Natural Company
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OUR 
STORY

STARTS TODAY

2016 ANNUAL REPORT

CORPORATE PROFILE

NW NATURAL (NYSE: NWN) is a 158-year-old 
natural gas distribution company headquartered in 
Portland, Oregon.

NW NATURAL serves more than 725,000 utility 
customers in Oregon and Southwest Washington 
and provides natural gas storage to customers on 
the West Coast. In keeping with its steady growth 
strategy, the company has increased dividends paid 
to shareholders for 61 consecutive years.

SERVICE TERRITORY
(cid:36)(cid:49)(cid:39)(cid:3)(cid:54)(cid:55)(cid:50)(cid:53)(cid:36)(cid:42)(cid:40)(cid:3)(cid:41)(cid:36)(cid:38)(cid:44)(cid:47)(cid:44)(cid:55)(cid:44)(cid:40)(cid:54)

WASHINGTON

AS
SASASTORIA

MIST 
STORAGE

VANCOUVERR
GASCO LNG

PORTLANDD
D

THE DALLES

TRAINING 
CENTER

LINCOLN CITY

NEWPORT LNG

SALEM

ALBANY

EUGENE

OREGON

COOS BAYAY
AYAY

KEY

NW NATURAL SERVICE TERRITORY
TRAINING CENTER
REGIONAL RESOURCE CENTER
LNG PLANT
UNDERGROUND STORAGE
HEADQUARTERS

SASAN FRANCISCO

CALIFORNIA

GILL RANCH
STORAGE

FRESNO

2016

2015

INCREASE
(DECREASE)

FINANCIAL OVERVIEW

EARNINGS
Financial facts ($000):

Operating revenues
Utility margin
Net income
Adjusted net income*

Financial ratios (%):

Return on average common equity
Adjusted return on average common equity*
Capital structure** at year-end:
  Long-term debt
  Common stock equity

**Excluding short-term debt and current long-term maturities.

COMMON STOCK
Shareholder data (000):

 675,967 
 376,591
 58,895
 60,891  

723,791 
  371,392
53,703
62,778

7.2
7.5

44.4
55.6

6.9
8.1

42.2
57.8

Average shares outstanding – diluted
Year-end shares outstanding

 27,779
 28,630

 27,417   
 27,427

Per share data ($):

Diluted earnings
Adjusted diluted earnings*
Dividends paid
Book value at year-end
Market value at year-end

UTILITY OPERATING HIGHLIGHTS

 2.12
 2.19
1.87
29.71
59.80

1.96
2.29
1.86
28.47
50.61

Gas sales and transportation deliveries (000 therms)  1,084,996
 3,551
Degree days
 725,146
Customers at year-end
1,108
Employees at year-end

 1,028,612
3,458
 714,428  
1,061

DIVIDENDS PAID ON COMMON STOCK (per share)
PAYMENT MONTH (paid on the 15th or preceding business day)
February
May 
August 
November 

$ 0.4675 
0.4675 
0.4675 
0.4700 

Total dividends paid

$ 1.8725

 $ 0.4650 
 0.4650
0.4650 
0.4675 

$ 1.8625

(7)%
1
10
(3) 

4
(7)

5
(4)

 1%
4

8%
(4)
1
4
18

5%
3
 2
4

DILUTED EARNINGS PER SHARE
(in dollars)

DIVIDENDS PAID PER SHARE
(in dollars)

$2.60

$2.10

$1.60

$1.10

$0.60

$0.10

$1.90

$1.85

$1.80

$1.75

$1.70

$1.65

$1.60

$1.55

2012

2013

2014

2015

2016

2012

2013

2014

2015

2016

DILUTED EPS

ADJUSTED EPS*

Diluted earnings per share for 2016 and 2015 
were $2.12 and $1.96, respectively.

Annual dividends paid per share in 2016 
increased for the 61st consecutive year.

* Indicates non-GAAP measure that excludes the impact from the environmental cost recovery docket and the implementation of 
the environmental cost recovery mechanism. As a result of decisions in this docket, we recorded a $2.0 million after-tax or $0.07
g
p
per share disallowance in 2016, and in 2015 we recorded a $9.1 million after-tax or $0.33 per share disallowance. 
per share adjusted for the disallowances were $2.19 and $2.29 for 2016 and 2015, respectively. Calculations are based on average
diluted shares outstanding of 27.8 million for 2016 and 27.4 million for 2015 and an income tax rate of 39.5% for both periods.

Diluted earnings 

pp

p

p

y

y

 
 
 
 
 
 
  
        
 
 
 
 
 
 
 
LETTER TO SHAREHOLDERS

3

NW NATURAL has a legacy of strong leadership,

careful planning, disciplined execution and staying true 
to our core values. These attributes have allowed us to
evolve in a rapidly changing world, and in 2016, make 
(cid:74)(cid:85)(cid:72)(cid:68)(cid:87) (cid:86)(cid:87)(cid:85)(cid:76)(cid:71)(cid:72)(cid:86) (cid:82)(cid:81) (cid:86)(cid:76)(cid:74)(cid:81)(cid:76)(cid:403)(cid:70)(cid:68)(cid:81)(cid:87) (cid:82)(cid:83)(cid:83)(cid:82)(cid:85)(cid:87)(cid:88)(cid:81)(cid:76)(cid:87)(cid:76)(cid:72)(cid:86) (cid:265) (cid:86)(cid:72)(cid:87)(cid:87)(cid:76)(cid:81)(cid:74) (cid:87)(cid:75)(cid:72)
stage for more to come. 

We know natural gas and NW Natural will continue to 
play a pivotal role in our region’s energy future. But 
we also know the future will look very different from the
past — with technology advancements, environmental 
concerns, workforce changes and shifting customer 
expectations. To successfully navigate this landscape, 
we must continue to execute effectively, but also adapt 
and innovate.     

(cid:55)(cid:82) (cid:87)(cid:75)(cid:68)(cid:87) (cid:72)(cid:81)(cid:71)(cid:15) (cid:44)(cid:267)(cid:80) (cid:83)(cid:85)(cid:82)(cid:88)(cid:71) (cid:87)(cid:82) (cid:85)(cid:72)(cid:83)(cid:82)(cid:85)(cid:87) (cid:87)(cid:75)(cid:68)(cid:87) (cid:90)(cid:72) (cid:87)(cid:82)(cid:82)(cid:78) (cid:86)(cid:76)(cid:74)(cid:81)(cid:76)(cid:403)(cid:70)(cid:68)(cid:81)(cid:87)
steps forward in 2016, with a focus on anticipating and
preparing for the future. 

David Anderson, President and CEO, in front of NV — a new apartment complex 
featuring natural gas amenities in Portland’s Pearl District.

2016 HIGHLIGHTS

(cid:274) Reported net income of $58.9 million or $2.12 per share. 

Excluding the environmental charge on a non-GAAP
basis,(1) net income was $60.9 million or $2.19 per share, 
a decrease of 10 cents per share compared to 2015 results.

)

(cid:274) Continued to add new customers at an annual growth rate of
1.5 percent, bringing our customer base to more than 725,000.

(cid:274) Reduced residential customer rates to the lowest level in 

more than 15 years with a 2.6 percent decrease in Oregon and
a 1.5 rate decrease in Washington. These reductions were on 
top of a $20 million gas-cost credit to customers in June.

(cid:274)(cid:3)(cid:53)(cid:68)(cid:81)(cid:78)(cid:72)(cid:71) (cid:403)(cid:85)(cid:86)(cid:87) (cid:68)(cid:80)(cid:82)(cid:81)(cid:74) (cid:79)(cid:68)(cid:85)(cid:74)(cid:72) (cid:88)(cid:87)(cid:76)(cid:79)(cid:76)(cid:87)(cid:76)(cid:72)(cid:86) (cid:76)(cid:81) (cid:87)(cid:75)(cid:72) (cid:58)(cid:72)(cid:86)(cid:87) (cid:76)(cid:81) (cid:87)(cid:75)(cid:72)

J.D. Power Gas Utility Residential Customer Satisfaction 
(cid:54)(cid:87)(cid:88)(cid:71)(cid:92)(cid:17) (cid:36)(cid:79)(cid:86)(cid:82) (cid:85)(cid:68)(cid:81)(cid:78)(cid:72)(cid:71) (cid:403)(cid:85)(cid:86)(cid:87) (cid:76)(cid:81) (cid:87)(cid:75)(cid:72) (cid:58)(cid:72)(cid:86)(cid:87) (cid:76)(cid:81) (cid:87)(cid:75)(cid:72) (cid:45)(cid:17)(cid:39)(cid:17) (cid:51)(cid:82)(cid:90)(cid:72)(cid:85) (cid:42)(cid:68)(cid:86)
Utility Business Customer Satisfaction Study.

(cid:274) Received customer approval to begin construction on our

North Mist gas storage expansion — a multi-year $128 million 
project — one of the largest projects in NW Natural history.

(cid:274) Invested $140 million in capital expenditures for customer 
growth, system improvements, and the North Mist gas
storage expansion.

(cid:274) Increased dividends paid for the 61st consecutive year, one 
of the longest dividend increase records of any company on
the NYSE.

(1) Non-GAAP EPS calculation excludes environmental regulatory disallowances.

See Financial Overview for reconciliation.

4

LETTER TO SHAREHOLDERS

COMMITMENT TO SAFETY AND RELIABILITY 
Safety remains at the center of our mission
and our absolute priority. From infrastructure
improvements, to workforce training and
emergency response, to public education, 
we are dedicated to ensuring safe and reliable
service for our customers and communities.  

In 2016, we continued upgrades to the integ-
rity of our distribution system. For example,
in Clark County, WA, we added high-pressure
distribution lines to better serve our fastest-
growing community. Estimated at $25 million, 
this effort is expected to be completed in 2019 
with additional investments in other areas 
of our Washington system currently under 
evaluation.

We also continued to refurbish our two
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which are essential for delivery on peak heat-
ing days. At our Newport LNG facility, built in
1977, upgrades include tank refurbishment, 
turbine modernization, and control room 
enhancements. This effort is expected to total
$25 million and be completed in 2018. The 
Portland LNG facility, built in 1969, will also 
undergo some improvements, with approxi-
mately $10 million of investment expected 
through 2018. 

Vigilant focus on emergency response also
continued in 2016. We exceeded our safety 
goals by quickly answering all emergency calls
and responding rapidly onsite to damage and 
odor calls across our service territory. 

Last year, our emergency response and
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October, our emergency crews quickly and 

CAPITAL EXPENDITURES
(in millions)

$160

$140

$120

$100

$80

$60

$40

$20

$0

2012

2013

2014

2015

2016

Over 2,000 people learned about emergency preparedness at Get Ready Community 
events sponsored by NW Natural.

Safety remains at the center of our mission  
AND OUR ABSOLUTE PRIORITY

effectively responded to an explosion in downtown Portland caused by
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(cid:85)(cid:72)(cid:86)(cid:83)(cid:82)(cid:81)(cid:71)(cid:72)(cid:85)(cid:86) (cid:90)(cid:72)(cid:85)(cid:72) (cid:82)(cid:81) (cid:86)(cid:76)(cid:87)(cid:72) (cid:90)(cid:76)(cid:87)(cid:75)(cid:76)(cid:81) (cid:80)(cid:76)(cid:81)(cid:88)(cid:87)(cid:72)(cid:86) (cid:68)(cid:81)(cid:71) (cid:68)(cid:70)(cid:87)(cid:72)(cid:71) (cid:85)(cid:68)(cid:83)(cid:76)(cid:71)(cid:79)(cid:92) (cid:90)(cid:76)(cid:87)(cid:75) (cid:403)(cid:85)(cid:72)(cid:403)(cid:74)(cid:75)(cid:87)(cid:72)(cid:85)(cid:86)
to evacuate nearby homes and businesses; successfully ensuring that
there were no life-threatening injuries. We are proud of their quick and 
(cid:71)(cid:72)(cid:70)(cid:76)(cid:86)(cid:76)(cid:89)(cid:72) (cid:68)(cid:70)(cid:87)(cid:76)(cid:82)(cid:81) (cid:76)(cid:81) (cid:87)(cid:75)(cid:76)(cid:86) (cid:86)(cid:72)(cid:85)(cid:76)(cid:82)(cid:88)(cid:86) (cid:68)(cid:81)(cid:71) (cid:75)(cid:76)(cid:74)(cid:75)(cid:16)(cid:83)(cid:85)(cid:82)(cid:403)(cid:79)(cid:72) (cid:86)(cid:76)(cid:87)(cid:88)(cid:68)(cid:87)(cid:76)(cid:82)(cid:81)(cid:17)(cid:3)(cid:3)(cid:3)(cid:3)(cid:3)

Our focus on safety also involves preparing for large-scale emergency
events, such as seismic hazards in our region. Last year, NW Natural
participated in a statewide earthquake response exercise designed 
to create a coordinated effort across all agencies and utilities; we
completed assessments of our resource centers, allowing us to
plan for post-earthquake occupancy and alternative work locations
for our employees after a seismic event; and
we continued to implement a robust public
safety awareness program, including more
than 40 community events focused on natural 
gas safety and earthquake preparedness.

CUSTOMER GROWTH

SAFETY AND RELIABILITY

FACILITIES AND TECHNOLOGY

NORTH MIST

Total investment in capital expenditures during 2016 was
$140 million, of which over $100 million was related to safety,
reliability and customer growth.

Safeguarding our system also means having the right technology
solutions to protect against cybersecurity threats. In 2016, NW Natural 
continued formalizing cybersecurity protocols and standards, and we
invested in new industrial control systems infrastructure and a
dispatching system upgrade.

LETTER TO SHAREHOLDERS

5

UTILITY CUSTOMERS AT YEAR-END

740,000

720,000

700,000

680,000

660,000

640,000

620,000

600,000

580,000

560,000

2012

2013

2014

2015

2016

RESIDENTIAL

COMMERCIAL

INDUSTRIAL

We added 10,718 new customers in 2016, and now serve more 
than 725,000 customers.

SUSTAINABLE GROWTH 
The advantages of natural gas are enabling
our region’s transition to a clean energy
future.

West coast policymakers have committed to 
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supporting a renewable portfolio standard that
(cid:86)(cid:76)(cid:74)(cid:81)(cid:76)(cid:403)(cid:70)(cid:68)(cid:81)(cid:87)(cid:79)(cid:92) (cid:76)(cid:81)(cid:70)(cid:85)(cid:72)(cid:68)(cid:86)(cid:72)(cid:86) (cid:87)(cid:75)(cid:72) (cid:71)(cid:72)(cid:89)(cid:72)(cid:79)(cid:82)(cid:83)(cid:80)(cid:72)(cid:81)(cid:87) (cid:82)(cid:73) (cid:90)(cid:76)(cid:81)(cid:71)
and solar power.

One way NW Natural is supporting this policy 
goal is through natural gas storage. Our natu-
ral gas storage infrastructure in Mist, Oregon
is being expanded to supply unique, no-notice
service that can be drawn on rapidly to help 
integrate more wind power into the electric grid.

In 2016, after several years of careful planning 
(cid:68)(cid:81)(cid:71) (cid:82)(cid:69)(cid:87)(cid:68)(cid:76)(cid:81)(cid:76)(cid:81)(cid:74) (cid:87)(cid:75)(cid:72) (cid:81)(cid:72)(cid:70)(cid:72)(cid:86)(cid:86)(cid:68)(cid:85)(cid:92) (cid:70)(cid:72)(cid:85)(cid:87)(cid:76)(cid:403)(cid:70)(cid:68)(cid:87)(cid:72)(cid:86) (cid:68)(cid:81)(cid:71)
permits, our local electric company, Portland 
General Electric, gave us the approval to move
forward on the North Mist expansion project. 
This approval allowed us to start ordering
equipment, purchase materials, and begin
construction.

The expansion includes a new underground
reservoir providing up to 2.5 billion cubic feet
of available storage, an additional compressor
station, and a new dedicated 13-mile pipeline

NATURAL GAS: THE PREFERRED ENERGY SOURCE 
(cid:55)(cid:75)(cid:72) (cid:69)(cid:72)(cid:81)(cid:72)(cid:403)(cid:87)(cid:86) (cid:82)(cid:73) (cid:70)(cid:79)(cid:72)(cid:68)(cid:81)(cid:16)(cid:69)(cid:88)(cid:85)(cid:81)(cid:76)(cid:81)(cid:74) (cid:81)(cid:68)(cid:87)(cid:88)(cid:85)(cid:68)(cid:79) (cid:74)(cid:68)(cid:86)(cid:15) (cid:76)(cid:87)(cid:86) (cid:68)(cid:73)(cid:73)(cid:82)(cid:85)(cid:71)(cid:68)(cid:69)(cid:76)(cid:79)(cid:76)(cid:87)(cid:92)(cid:15) (cid:68)(cid:81)(cid:71) (cid:49)(cid:58)
Natural’s exceptional customer service are key attributes to attracting
new customers and capitalizing on our region’s above-average growth. 

Oregon’s population grew by more than 60,000 residents — becoming 
the sixth-fastest growing state in the nation. The labor force reached
an expansion milestone, hitting an all-time high of 2 million workers. 
Construction of new single-family homes in Oregon increased
8 percent over 2015 and average home prices in Portland and 
Vancouver increased more than 10 percent. 

All of these factors added up to a strong regional economy and healthy 
customer growth. Last year, we added more than 10,700 new customers,
equating to a 1.5 percent annual growth rate, surpassing the average 
growth rate of our local distribution company peers.

Combined with this robust economy is consumers’ strong preference 
for natural gas.

A study conducted last year found 
nine out of 10 homebuyers in our 
major markets would pay $50,000 
more for a home equipped with  
natural gas heating and appliances 
(cid:265)(cid:3)(cid:70)(cid:76)(cid:87)(cid:76)(cid:81)(cid:74)(cid:3)(cid:83)(cid:72)(cid:85)(cid:73)(cid:82)(cid:85)(cid:80)(cid:68)(cid:81)(cid:70)(cid:72)(cid:15)(cid:3)(cid:72)(cid:73)(cid:403)(cid:70)(cid:76)(cid:72)(cid:81)(cid:70)(cid:92)(cid:3)
and affordability advantages. 

With yet another rate decrease last year, customers continued to see 
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residential customer rates by 2.6 percent in Oregon and 1.5 percent in 
Washington. These reductions were on top of a $20 million gas-cost
bill credit we passed on to customers in June. Today, our customers 
are paying less for their natural gas than they did 15 years ago.

This price decline not only put money back in customers’ pockets, 
it also improved our competitive position. Customers in our service
territory can save about 50 percent on their heating bills by switching 
from an electric or oil furnace to natural gas.

(cid:36)(cid:71)(cid:71)(cid:76)(cid:81)(cid:74) (cid:87)(cid:82) (cid:87)(cid:75)(cid:72)(cid:86)(cid:72) (cid:403)(cid:81)(cid:68)(cid:81)(cid:70)(cid:76)(cid:68)(cid:79) (cid:69)(cid:72)(cid:81)(cid:72)(cid:403)(cid:87)(cid:86)(cid:15) (cid:49)(cid:58) (cid:49)(cid:68)(cid:87)(cid:88)(cid:85)(cid:68)(cid:79) (cid:75)(cid:68)(cid:86) (cid:68) (cid:79)(cid:82)(cid:81)(cid:74) (cid:87)(cid:85)(cid:68)(cid:70)(cid:78) (cid:85)(cid:72)(cid:70)(cid:82)(cid:85)(cid:71)
of providing excellent customer service. I am proud to announce, 
(cid:49)(cid:58) (cid:49)(cid:68)(cid:87)(cid:88)(cid:85)(cid:68)(cid:79) (cid:85)(cid:68)(cid:81)(cid:78)(cid:72)(cid:71) (cid:403)(cid:85)(cid:86)(cid:87) (cid:76)(cid:81) (cid:87)(cid:75)(cid:72) (cid:58)(cid:72)(cid:86)(cid:87) (cid:76)(cid:81) (cid:87)(cid:75)(cid:72) (cid:21)(cid:19)(cid:20)(cid:25) (cid:45)(cid:17)(cid:39)(cid:17) (cid:51)(cid:82)(cid:90)(cid:72)(cid:85) (cid:42)(cid:68)(cid:86) (cid:56)(cid:87)(cid:76)(cid:79)(cid:76)(cid:87)(cid:92)
Residential and Business Customer Satisfaction Studies. This marks 
the ninth time in 10 years NW Natural has posted among the top two
scores in the nation in the residential study. 

Today, our customers are  
PAYING LESS FOR NATURAL GAS  
THAN THEY DID 15 YEARS AGO

6

LETTER TO SHAREHOLDERS

NORTH MIST EXPANSION PROJECTED TIMELINE (cid:274) TOTAL INVESTMENT $128 MILLION

2016
PERMITTING  
AND PLANNING
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rights and approvals
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2017
DESIGN AND  
CONSTRUCTION

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station and pipeline

2018
TESTING AND 
COMMISSIONING

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winter of 2018

to serve the electric generation facilities. The 
estimated cost of the project is $128 million,
with most of the construction occurring in
2017 and the facility projected to be in service
for the winter of 2018. 

When the expansion is placed into service,
this investment will go immediately into rates
under an established tariff schedule that has 
already been approved by the Public Utility 
Commission of Oregon (OPUC).

While our Mist storage assets have proven 
invaluable for our business and serving
energy needs in Oregon, our Gill Ranch
storage facility in California continues to
face headwinds. Oversupply and low price
volatility in California coupled with the
potential for increased regulation create
challenging market conditions. However,
considering California’s aggressive renewable 
portfolio standard, we continue to believe
in the strategic importance of this facility 
long term. In the meantime, we are diligently
pursing higher-value service contracts 
and new market opportunities.

CONSTRUCTIVE REGULATION 
During the year, we worked with regulators
to move several key policy dockets forward.   

An important Oregon docket that was
completed relates to the recovery of environ-
mental cleanup costs associated with legacy
manufactured gas plants that operated until
1956. In January 2016, we received an order 
from the OPUC regarding the implementation
of our environmental cost recovery mechanism.
Through the regulatory process, the OPUC
found virtually all of our environmental
remediation expenses and carrying costs
prudent, in addition to the insurance settle-
ments we executed. However, they disallowed 
a total of $11 million after-tax costs and 
interest — $9 million in 2015 and $2 million 
in 2016 — based on their application of an 

earnings test for past years when the Company earned above its
authorized rate of return. Although these charges were disappointing,
we believe the mechanism provides a fair cost-recovery solution to a
complex issue.

In January 2017, the U.S. Environmental Protection Agency issued its
Record of Decision (ROD) on the Portland Harbor Superfund Site. As
one of the potentially responsible parties, NW Natural has invested
considerable time and resources to help develop a viable path forward 
for the Harbor sediments cleanup.

We are pleased that, after 16 years, the EPA has reached this milestone. 
NW Natural will be reviewing the ROD from the perspective of our cus-
tomers to make sure it’s environmentally protective, technically sound
and cost effective.

Another docket that progressed forward centered on system safety.
NW Natural and the Commission have a history of partnering to proac-
tively invest in infrastructure — as evidenced by the early removal of our 
bare steel and cast iron pipe. Last year, NW Natural worked with the
OPUC and other natural gas utilities to develop high-level guidelines
that would apply to future system integrity programs. These programs 
will be increasingly important as natural gas system and storage regu-
lations from the Pipeline and Hazardous Materials Safety Administration
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CO2

LEADING INTO THE FUTURE 
In 2016, as we do periodically, we engaged in a compre-
hensive strategic planning effort that explored different
views of the future and how best to position NW Natural
for continued success in an increasingly dynamic energy
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for our utility business that will guide our priorities and
actions in the years ahead, helping us anticipate and
prepare for the expected — and the unknown.

We will strive to effectively position our company for
a low-carbon future with a carbon emissions savings
goal; further constructive regulation with an agenda
that meets the interests of customers, regulators, and
the company; enable growth through new technology
and process improvements; provide a superior customer
experience with a continual focus on meeting evolving
customer expectations, while keeping public safety para-
mount in everything we do; and develop the workforce of
the future by continuing to attract and retain top talent.

We have established a  
30 PERCENT CARBON 
SAVINGS GOAL TO BE 
ACHIEVED BY 2035

7

6

5

4

3

2

r
a
e
YY
Y
r
e
P
2

O
C
s
n
o
T
c
i
r
t
e
M

LETTER TO SHAREHOLDERS

7

AA
AVERAGE 

RESIDENTIAL HOME ANNUAL 

GREENHOUSE GAS EMISSIONS

50% REDUCTION

LOW-CARBON PATHWAY 
With the core value of environmental stewardship deeply woven 
into fabric of NW Natural and the communities we serve, we have
established a 30 percent carbon savings goal to be achieved by 2035, 
starting from 2015 emissions associated with customer use.

This voluntary goal is aimed at doing our part to address climate 
change, requiring us to lead beyond our walls and build public policy
coalitions that support an innovative role for natural gas in a low-carbon
future. We plan to partner with customers, Energy Trust of Oregon,
regulators, environmental groups and customer advocates to pursue
cutting-edge solutions and technologies that allow us to reduce
regional emissions.

1
1970

1975

1980

1985

1995

1990
YY
Years

2000

2005

2010

2015

Greenhouse gas emissions from the average residential home
have declined 50% since 1970.

We’ll seek to leverage our modern pipeline
system in new ways by expanding energy
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gas (RNG) development, and pursuing cleaner
transportation solutions like compressed
natural gas and RNG in heavy-duty vehicles 
to replace more carbon-intensive fuels.

Climate change is a complex challenge that 
requires new thinking, extensive collaboration
and pragmatic solutions. We look forward 
to engaging with new partners in new ways 
to help our region meet its aggressive green-
house gas emission reduction goals, while
ensuring energy affordability and reliability   
for customers.

CARBON SAVINGS OPPORTUNITIES

OUR PRODUCT

OUR CUSTOMERS

TRANSPORTATION

REDUCE CARBON INTENSITY        

achievable savings

5   20%  

low to high case

REDUCE AND OFFSET 
CONSUMPTION

achievable savings

15   30%  

low to high case

REPLACE MORE CARBON  
INTENSIVE FUELS

achievable savings

1   5%  

low to high case

30% FROM ALL CATEGORIES

ur carbon savings goal is comprised of three categories: Reduce the carbon intensity of the natural gas we deliver to customers; reduce and offset customer use;
and replace diesel with natural gas in heavy-duty vehicles. 

 
 
 
8

(cid:47)(cid:44)(cid:57)(cid:44)(cid:49)(cid:42)(cid:3)(cid:50)(cid:56)(cid:53)(cid:3)MISSION & VALUES

NW NATURAL EARNED THE HIGHEST 
CUSTOMER SATISFACTION SCORE 

in the 2016 J.D. Power Gas Utility Residential and 
Business Customer Satisfaction Studies.

OUR MISSION

We provide safe, reliable and affordable
energy in an environmentally responsible
way to better the lives of the public
we serve.

OUR CORE VALUES
Integrity
Safety
Service Ethic
Caring
Environmental Stewardship

Produced by NW Natural’s 
Corporate Communications

PHOTO CREDITS

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(cid:38)(cid:50)(cid:53)(cid:46)(cid:60) (cid:48)(cid:44)(cid:47)(cid:47)(cid:40)(cid:53) - Page 3: Andrea Kuehnel, 
Scott Gallegos, Lisa Muir; Page 4: Get Ready The Dalles,
Page 8: John Casteel; Inside back cover: Nikki Sparley
and Chu Lee

OTHER - Page 8: Courtesy Heris Edimon; Rita Hansen 
courtesy Onboard Dynamics

PRINTING

Donnelley Financial Solutions

OUR STORY STARTS TODAY
Becoming the 12th CEO in NW Natural’s
158-year history this past August was an 
honor and a privilege. I am excited to lead this
company forward as we continue our journey. 
With a highly skilled leadership team and
talented, dedicated employees, I am proud of
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we will be able to execute on the opportunities 
that lay ahead.   

I want to thank Gregg Kantor for his leader-
ship during his seven years as CEO, and his 
nearly 20 years of service. During Gregg’s
tenure, NW Natural led the industry in areas 
that matter most to our customers — modern-
ization of our pipeline system, great customer 
service and a strong community commitment.    

Like Gregg and those before me, I am deeply
committed to that legacy. We will maintain an
unwavering focus on operating a safe, reliable 
system in an environmentally responsible
manner, and continue to provide exceptional 
service to our customers. I am also dedicated
to partnering with regulators to sustainably
meet the energy needs of our region, while
creating a solid value for our investors. 

But in this rapidly changing world, we know
executing effectively on our business funda-
mentals isn’t enough. We also intend to lead 
the way in system safety, environmental policy
and in meeting the changing expectations of
our customers. It’s why we believe, despite our
rich history and long track record of success,
that the next chapter in our story starts today. 

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NW Natural. We look forward to continuing
to work on your behalf. 

David H. Anderson
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CORPORATE OFFICERS

9

DAVID H. ANDERSON
President and  
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LEA ANNE DOOLITTLE
Senior Vice President and 
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SHAWN M. FILIPPI
Vice President, Chief Compliance 
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KIMBERLY A. HEITING
Vice President  
Communications and 
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TOM J. IMESON
Vice President  
Public Affairs

NGONI MURANDU
Vice President and  
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JUSTIN PALFREYMAN
Vice President, Strategy 
and Business Development

LORI RUSSELL
Vice President  
Utility Services

MARDILYN SAATHOFF
Senior Vice President 
Regulation and General 
Counsel

BRODY J. WILSON
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Controller, Interim Chief Financial 
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GRANT M. YOSHIHARA
Senior Vice President  
Utility Operations

(cid:37)(cid:50)(cid:36)(cid:53)(cid:39)(cid:3)(cid:50)(cid:41)(cid:3)DIRECTORS

DAVID H. ANDERSON
President and Chief
(cid:40)(cid:91)(cid:72)(cid:70)(cid:88)(cid:87)(cid:76)(cid:89)(cid:72) (cid:50)(cid:73)(cid:403)(cid:70)(cid:72)(cid:85)
NW Natural

TIMOTHY P. BOYLE
(cid:38)(cid:75)(cid:76)(cid:72)(cid:73) (cid:40)(cid:91)(cid:72)(cid:70)(cid:88)(cid:87)(cid:76)(cid:89)(cid:72) (cid:50)(cid:73)(cid:403)(cid:70)(cid:72)(cid:85)
Columbia Sportswear
Company

MARTHA L. 
“STORMY” BYORUM
(cid:38)(cid:75)(cid:76)(cid:72)(cid:73) (cid:40)(cid:91)(cid:72)(cid:70)(cid:88)(cid:87)(cid:76)(cid:89)(cid:72) (cid:50)(cid:73)(cid:403)(cid:70)(cid:72)(cid:85)
Cori Investment
Advisors, LLC

JOHN D. CARTER
Chairman of the Board 
Schnitzer Steel 
Industries, Inc.

MARK S. DODSON
Former Chief 
(cid:40)(cid:91)(cid:72)(cid:70)(cid:88)(cid:87)(cid:76)(cid:89)(cid:72) (cid:50)(cid:73)(cid:403)(cid:70)(cid:72)(cid:85)
NW Natural

C. SCOTT GIBSON
President 
Gibson Enterprises

TOD R. HAMACHEK
Chairman of the Board
NW Natural

JANE L. PEVERETT
Former President and
(cid:38)(cid:75)(cid:76)(cid:72)(cid:73) (cid:40)(cid:91)(cid:72)(cid:70)(cid:88)(cid:87)(cid:76)(cid:89)(cid:72) (cid:50)(cid:73)(cid:403)(cid:70)(cid:72)(cid:85)
British Columbia
Transmission Corporation

KENNETH THRASHER
Chairman of the Board 
Compli Corporation

MALIA WASSON
Former Executive
Vice President of 
Commercial Banking, 
U.S. Bank

10

CORPORATE INFORMATION

Notice of Annual Meeting

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meeting, you will need to detach and retain the admission ticket attached to your proxy card mailed to you with the notice of the annual meeting 
and the proxy statement. As space is limited, you may bring only one guest to the meeting. If you hold your stock through a broker, bank or other 
nominee, please bring a legal proxy or other evidence to the meeting showing that you owned NW Natural Common Stock as of the record date, 
(cid:36)(cid:83)(cid:85)(cid:76)(cid:79)(cid:3)(cid:25)(cid:15)(cid:3)(cid:21)(cid:19)(cid:20)(cid:26)(cid:15)(cid:3)(cid:68)(cid:81)(cid:71)(cid:3)(cid:90)(cid:72)(cid:3)(cid:90)(cid:76)(cid:79)(cid:79)(cid:3)(cid:83)(cid:85)(cid:82)(cid:89)(cid:76)(cid:71)(cid:72)(cid:3)(cid:92)(cid:82)(cid:88)(cid:3)(cid:90)(cid:76)(cid:87)(cid:75)(cid:3)(cid:68)(cid:81)(cid:3)(cid:68)(cid:71)(cid:80)(cid:76)(cid:86)(cid:86)(cid:76)(cid:82)(cid:81)(cid:3)(cid:87)(cid:76)(cid:70)(cid:78)(cid:72)(cid:87)(cid:17)(cid:3)(cid:36)(cid:3)(cid:73)(cid:82)(cid:85)(cid:80)(cid:3)(cid:82)(cid:73)(cid:3)(cid:74)(cid:82)(cid:89)(cid:72)(cid:85)(cid:81)(cid:80)(cid:72)(cid:81)(cid:87)(cid:16)(cid:76)(cid:86)(cid:86)(cid:88)(cid:72)(cid:71)(cid:3)(cid:83)(cid:75)(cid:82)(cid:87)(cid:82)(cid:74)(cid:85)(cid:68)(cid:83)(cid:75)(cid:3)(cid:76)(cid:71)(cid:72)(cid:81)(cid:87)(cid:76)(cid:403)(cid:70)(cid:68)(cid:87)(cid:76)(cid:82)(cid:81)(cid:3)(cid:90)(cid:76)(cid:79)(cid:79)(cid:3)(cid:69)(cid:72)(cid:3)(cid:85)(cid:72)(cid:84)(cid:88)(cid:76)(cid:85)(cid:72)(cid:71)(cid:3)(cid:73)(cid:82)(cid:85)(cid:3)(cid:69)(cid:82)(cid:87)(cid:75)(cid:3)
you and your guest to enter the meeting.

Dividend reinvestment and
direct stock purchase plan 

Participants may make an initial invest-
ment in company stock and common
shareholders of record may reinvest all 
or part of their dividends in additional 
shares under the company’s plan. Cash 
purchases may also be made. Participants
in the plan bear the cost of brokerage fees
and commissions for shares purchased 
(cid:82)(cid:81) (cid:87)(cid:75)(cid:72) (cid:82)(cid:83)(cid:72)(cid:81) (cid:80)(cid:68)(cid:85)(cid:78)(cid:72)(cid:87) (cid:87)(cid:82) (cid:73)(cid:88)(cid:79)(cid:403)(cid:79)(cid:79) (cid:83)(cid:88)(cid:85)(cid:70)(cid:75)(cid:68)(cid:86)(cid:72)(cid:86)
under the plan. A prospectus will be 
sent upon request.

Scheduled dividend payment dates

Subject to Board approval, the following 
dates are scheduled for dividend payment:

February 15, 2017
May 15, 2017
August 15, 2017
November 15, 2017

(cid:38)(cid:72)(cid:85)(cid:87)(cid:76)(cid:403)(cid:70)(cid:68)(cid:87)(cid:76)(cid:82)(cid:81)(cid:86)

(cid:55)(cid:75)(cid:72) (cid:38)(cid:75)(cid:76)(cid:72)(cid:73) (cid:40)(cid:91)(cid:72)(cid:70)(cid:88)(cid:87)(cid:76)(cid:89)(cid:72) (cid:50)(cid:73)(cid:403)(cid:70)(cid:72)(cid:85) (cid:70)(cid:72)(cid:85)(cid:87)(cid:76)(cid:403)(cid:72)(cid:71)
to the NYSE on June 22, 2016, that
as of that date, he was not aware of
any violation by the company of NYSE’s
corporate governance listing standards,
(cid:68)(cid:81)(cid:71) (cid:87)(cid:75)(cid:72) (cid:70)(cid:82)(cid:80)(cid:83)(cid:68)(cid:81)(cid:92) (cid:75)(cid:68)(cid:71) (cid:403)(cid:79)(cid:72)(cid:71) (cid:90)(cid:76)(cid:87)(cid:75) (cid:87)(cid:75)(cid:72)
Securities and Exchange Commission 
(SEC), as exhibits 31.1 and 31.2 to its Annu-
al Report on Form 10-K for the year ended
(cid:39)(cid:72)(cid:70)(cid:72)(cid:80)(cid:69)(cid:72)(cid:85) (cid:22)(cid:20)(cid:15) (cid:21)(cid:19)(cid:20)(cid:24)(cid:15) (cid:87)(cid:75)(cid:72) (cid:70)(cid:72)(cid:85)(cid:87)(cid:76)(cid:403)(cid:70)(cid:68)(cid:87)(cid:72)(cid:86) (cid:82)(cid:73) (cid:87)(cid:75)(cid:72)
(cid:38)(cid:75)(cid:76)(cid:72)(cid:73) (cid:40)(cid:91)(cid:72)(cid:70)(cid:88)(cid:87)(cid:76)(cid:89)(cid:72) (cid:50)(cid:73)(cid:403)(cid:70)(cid:72)(cid:85) (cid:68)(cid:81)(cid:71) (cid:87)(cid:75)(cid:72) (cid:38)(cid:75)(cid:76)(cid:72)(cid:73) (cid:41)(cid:76)(cid:81)(cid:68)(cid:81)-
(cid:70)(cid:76)(cid:68)(cid:79) (cid:50)(cid:73)(cid:403)(cid:70)(cid:72)(cid:85) (cid:82)(cid:73) (cid:87)(cid:75)(cid:72) (cid:70)(cid:82)(cid:80)(cid:83)(cid:68)(cid:81)(cid:92) (cid:70)(cid:72)(cid:85)(cid:87)(cid:76)(cid:73)(cid:92)(cid:76)(cid:81)(cid:74) (cid:87)(cid:75)(cid:72)
quality of the company’s public disclosure. 
For the year ended December 31, 2016, the 
(cid:70)(cid:72)(cid:85)(cid:87)(cid:76)(cid:403)(cid:70)(cid:68)(cid:87)(cid:72)(cid:86) (cid:82)(cid:73) (cid:87)(cid:75)(cid:72) (cid:38)(cid:75)(cid:76)(cid:72)(cid:73) (cid:40)(cid:91)(cid:72)(cid:70)(cid:88)(cid:87)(cid:76)(cid:89)(cid:72) (cid:50)(cid:73)(cid:403)(cid:70)(cid:72)(cid:85)
(cid:68)(cid:81)(cid:71) (cid:38)(cid:75)(cid:76)(cid:72)(cid:73) (cid:41)(cid:76)(cid:81)(cid:68)(cid:81)(cid:70)(cid:76)(cid:68)(cid:79) (cid:50)(cid:73)(cid:403)(cid:70)(cid:72)(cid:85) (cid:68)(cid:85)(cid:72) (cid:68)(cid:87)(cid:87)(cid:68)(cid:70)(cid:75)(cid:72)(cid:71)
as exhibits 31.1 and 31.2 to the Form 10-K 
included in this Annual Report.

Contact the NW Natural Board

Concerns may be directed to the
nonmanagement directors by writing
to NW Natural Board of Directors,
c/o Corporate Secretary. 

Forward-looking statements

The statements made in this Annual 
Report that are not purely historical,
including statements regarding plans, 
goals, strategies, dividends, earnings, 
(cid:403)(cid:81)(cid:68)(cid:81)(cid:70)(cid:76)(cid:68)(cid:79) (cid:89)(cid:68)(cid:79)(cid:88)(cid:72)(cid:15) (cid:73)(cid:88)(cid:87)(cid:88)(cid:85)(cid:72) (cid:71)(cid:72)(cid:80)(cid:68)(cid:81)(cid:71) (cid:82)(cid:85) (cid:83)(cid:85)(cid:72)(cid:73)(cid:72)(cid:85)-
ence for gas, the future of clean energy
and the role of natural gas in it, commodity
costs, customer rates, competitive position, 
revenues, customer growth, capital
expenditures, Mist storage expansion
project, including but not limited to cost 
and timelines, emergency preparedness, 
cyber resiliency and preparedness, system 
reliability, safety, regulatory cost recovery
mechanisms, including, but not limited 
to, the SRRM, regulatory proceedings
and actions, customer savings, the
regional economy, California storage
market trends, system integrity, project 
cost recovery laws and regulations 
including from the Pipeline and Hazardous
Materials Safety Administration, and
strategic plans, goals and metrics, are 
forward-looking statements within the
“safe harbor” provisions of the Private
Securities Litigation Reform Act of 1995.
NW Natural’s actual results could differ 
materially from those anticipated in these
forward-looking statements as a result of
risks and uncertainties, including those
described in the attached report on 
Form 10-K.

For a more complete description of
these risks and uncertainties, please
(cid:85)(cid:72)(cid:73)(cid:72)(cid:85) (cid:87)(cid:82) (cid:82)(cid:88)(cid:85) (cid:403)(cid:79)(cid:76)(cid:81)(cid:74)(cid:86) (cid:90)(cid:76)(cid:87)(cid:75) (cid:87)(cid:75)(cid:72) (cid:54)(cid:40)(cid:38) (cid:82)(cid:81)
Forms 10-K and 10-Q.

Request for publications

The following publications may be obtained 
without charge by contacting the Corporate 
Secretary at NW Natural’s address: Annual 
Report; Form 10-K; Form 10-Q; Corporate 
Governance Standards; Director Indepen-
dence Standards; Code of Ethics; and 
Board Committee Charters. These publica-
(cid:87)(cid:76)(cid:82)(cid:81)(cid:86)(cid:15) (cid:68)(cid:86) (cid:90)(cid:72)(cid:79)(cid:79) (cid:68)(cid:86) (cid:82)(cid:87)(cid:75)(cid:72)(cid:85) (cid:403)(cid:79)(cid:76)(cid:81)(cid:74)(cid:86) (cid:80)(cid:68)(cid:71)(cid:72) (cid:90)(cid:76)(cid:87)(cid:75) (cid:87)(cid:75)(cid:72)
SEC, are also available on our website at

(cid:81)(cid:90)(cid:81)(cid:68)(cid:87)(cid:88)(cid:85)(cid:68)(cid:79)(cid:17)(cid:70)(cid:82)(cid:80)(cid:17) (cid:50)(cid:88)(cid:85) (cid:54)(cid:40)(cid:38) (cid:403)(cid:79)(cid:76)(cid:81)(cid:74)(cid:86) (cid:68)(cid:85)(cid:72) (cid:68)(cid:79)(cid:86)(cid:82)
available by request through the SEC 
by mail at U.S. Securities and Exchange
(cid:38)(cid:82)(cid:80)(cid:80)(cid:76)(cid:86)(cid:86)(cid:76)(cid:82)(cid:81)(cid:15) (cid:50)(cid:73)(cid:403)(cid:70)(cid:72) (cid:82)(cid:73) (cid:41)(cid:50)(cid:44)(cid:36)(cid:18)(cid:51)(cid:36) (cid:50)(cid:83)(cid:72)(cid:85)(cid:68)(cid:87)(cid:76)(cid:82)(cid:81)(cid:86)(cid:15)
100 F Street, N.E., Washington, D.C. 20549,
or online at sec.gov. You can obtain
information about access to the Public 
Reference Room and how to access or 
request records by calling the SEC at
1-800-SEC-0330.

COMPARISON OF FIVE-YEAR
CUMULATIVE TOTAL RETURN
(cid:11)(cid:37)(cid:68)(cid:86)(cid:72)(cid:71) (cid:82)(cid:81) (cid:7)(cid:20)(cid:19)(cid:19) (cid:76)(cid:81)(cid:89)(cid:72)(cid:86)(cid:87)(cid:72)(cid:71) (cid:82)(cid:81) (cid:20)(cid:21)(cid:18)(cid:22)(cid:20)(cid:18)(cid:21)(cid:19)(cid:20)(cid:20)(cid:12)

$250

$200

$150

$100

$50

$0

2011

2012

2013

2014

2015

2016

NWN

S&P UTILITIES INDEX

S&P 500 INDEX

(cid:55)(cid:82)(cid:87)(cid:68)(cid:79) (cid:86)(cid:75)(cid:68)(cid:85)(cid:72)(cid:75)(cid:82)(cid:79)(cid:71)(cid:72)(cid:85) (cid:85)(cid:72)(cid:87)(cid:88)(cid:85)(cid:81) (cid:11)(cid:68)(cid:81)(cid:81)(cid:88)(cid:68)(cid:79)(cid:76)(cid:93)(cid:72)(cid:71)(cid:12) (cid:82)(cid:89)(cid:72)(cid:85) (cid:87)(cid:75)(cid:72) (cid:403)(cid:89)(cid:72)
years ending December 31, 2016 for NW Natural
was 8.63%, compared to Standard & Poor’s (S&P)
Utilities Index return of 10.34%, and the S&P 500 
Index return of 14.63%.

Form 10-K
Annual Report

UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
FORM 10-K

(Mark One)
[X]       ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the fiscal year ended December 31, 2016
OR

[  ]       TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the transition period from ___________ to____________
Commission file number 1-15973

NORTHWEST NATURAL GAS COMPANY
(Exact name of registrant as specified in its charter) 

 Oregon 

(State or other jurisdiction of    

incorporation or organization)  

93-0256722

(I.R.S. Employer

Identification No.)

220 N.W. Second Avenue, Portland, Oregon 97209
(Address of principal executive offices)  (Zip Code)
Registrant’s telephone number, including area code:  (503) 226-4211

Securities registered pursuant to Section 12(b) of the Act:
Title of each class                                                                                   Name of each exchange on which registered
Common Stock                                                                                       New York Stock Exchange
Securities registered pursuant to Section 12(g) of the Act:  None.

Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act.

Yes  [ X ]    No  [    ]

Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act.

Yes  [   ]    No  [ X ]

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the 
Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to 
file such reports), and (2) has been subject to such filing requirements for the past 90 days. 
Yes  [ X ]    No  [    ]

Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every 

Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) 
during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files). 
Yes [ X ]     No  [   ]

Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K (§229.405) is not contained 
herein, and will not be contained, to the best of registrant’s knowledge, in definitive proxy or information statements incorporated 
by reference in Part III of this Form 10-K or any amendment to this Form 10-K. 

[    ]
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a 
smaller reporting company. See the definitions of "large accelerated filer," "accelerated filer" and "smaller reporting company" in 
Rule 12b-2 of the Exchange Act. (Check one):

Large Accelerated Filer [ X ]                                                                      Accelerated Filer [    ]
Non-accelerated Filer [    ]                                                                         Smaller Reporting Company [    ]
Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).

Yes  [   ]    No  [ X ]

As of June 30, 2016, the aggregate market value of the shares of Common Stock (based upon the closing price of these 

shares on the New York Stock Exchange on that date) held by non-affiliates was $1,761,871,513.

At February 17, 2017, 28,630,327 shares of the registrant’s Common Stock (the only class of Common Stock) were 

outstanding.

Portions of the Proxy Statement of the registrant, to be filed in connection with the 2017 Annual Meeting of Shareholders, are 
incorporated by reference in Part III.

DOCUMENTS INCORPORATED BY REFERENCE

NORTHWEST NATURAL GAS COMPANY
Annual Report to Securities and Exchange Commission on Form 10-K
For the Fiscal Year Ended December 31, 2016

TABLE OF CONTENTS

PART I

Glossary of Terms

Forward-Looking Statements

Item 1.

Business

Overview

Business Model

Local Gas Distribution

Gas Storage

Other

Environmental Issues

Employees

Additions to Infrastructure

Executive Officers of the Registrant

Available Information

Item 1A. Risk Factors

Item 1B. Unresolved Staff Comments

Properties

Legal Proceedings

Mine Safety Disclosures

Item 2.

Item 3.

Item 4.

PART II

Item 5.

Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer

Item 6.

Item 7.

Purchases of Equity Securities

Selected Financial Data

Management’s Discussion and Analysis of Financial Condition and Results of Operations

Item 7A. Quantitative and Qualitative Disclosures About Market Risk

Item 8.
Item 9.

Financial Statements and Supplementary Data

Changes in and Disagreements with Accountants on Accounting and Financial Disclosure

Item 9A. Controls and Procedures

Item 9B. Other Information

PART III

Item 10. Directors, Executive Officers and Corporate Governance

Item 11. Executive Compensation
Item 12. Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters

Item 13. Certain Relationships and Related Transactions, and Director Independence

Item 14. Principal Accountant Fees and Services

PART IV  

Item 15. Exhibits and Financial Statement Schedules

Item 16.

Form 10-K Summary

SIGNATURES

Page

1

4

5

5

5

5

10

12

12

13

13

14

14

15

23

23

23

23

24

25

26

49

51

90

90

90

91

92

92

93

93

94

94

95

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
GLOSSARY OF TERMS AND ABBREVIATIONS

AFUDC

AOCI / AOCL

ASC

ASU

Average Weather

Bcf

Btu

CAP

CNG

CO2
Core Utility Customers

Cost of Gas

CPUC

Decoupling

Allowance for Funds Used During Construction

Accumulated Other Comprehensive Income (Loss)

Accounting Standards Codification

Accounting Standards Update as issued by the FASB

The 25-year average of heating degree days based on temperatures established in our last
Oregon general rate case

Billion cubic feet, a volumetric measure of natural gas, where one Bcf is roughly equal to 10
million therms

British thermal unit, a basic unit of thermal energy measurement; one Btu equals the energy
required to raise one pound of water one degree Fahrenheit at an atmospheric pressure of one
and 60 degrees Fahrenheit. One hundred thousand Btu's equal one therm

Compliance Assurance Process with the Internal Revenue Service

Compressed Natural Gas

Carbon Dioxide

Residential, commercial and industrial customers receiving firm service from the utility

The delivered cost of natural gas sold to customers, including the cost of gas purchased or
withdrawn/produced from storage inventory or reserves, gains and losses from gas commodity
hedges, pipeline demand costs, seasonal demand cost balancing adjustments, regulatory gas
cost deferrals and Company gas use

California Public Utilities Commission, the entity that regulates our California gas storage
business at our Gill Ranch facility with respect to rates and terms of service, among other
matters

A billing rate mechanism, also referred to as our conservation tariff, which is designed to break
the link between utility earnings and the quantity of natural gas sold to customers; the design is
intended to allow the utility to encourage industrial and small commercial customers to conserve
energy while not adversely affecting its earnings due to reductions in sales volumes

Demand Cost

A component in core utility customer rates representing the cost of securing firm pipeline
capacity, whether the capacity is used or not

Dth

EBITDA

EE/CA

Encana

Dekatherm (also decatherm) is equal to 10 therms or one million British thermal units (Btu)

Earnings before interest, taxes, depreciation and amortization, a non-GAAP financial measure

Engineering Evaluation / Cost Analysis

Encana Oil & Gas (USA) Inc.

Energy Corp

Northwest Energy Corporation, a wholly-owned subsidiary of NW Natural

EPA

EPS

FASB

FERC

Firm Service

FMBs

GAAP

Environmental Protection Agency

Earnings per share

Financial Accounting Standards Board

Federal Energy Regulatory Commission; the entity regulating interstate storage services offered
by our Mist gas storage facility as part of our gas storage segment

Natural gas service offered to customers under contracts or rate schedules that will not be
disrupted to meet the needs of other customers

First Mortgage Bonds

Accounting principles generally accepted in the United States of America

General Rate Case

A periodic filing with state or federal regulators to establish billing rates for utility customers

GHG

Gill Ranch

Gill Ranch Facility

GTN

Greenhouse gases

Gill Ranch Storage, LLC, a wholly-owned subsidiary of NWN Gas Storage

Underground natural gas storage facility near Fresno, California, with 75% owned by Gill Ranch
and 25% owned by PG&E

Gas Transmission Northwest, which owns a transmission pipeline serving California and the
Pacific Northwest

Heating Degree Days

Units of measure reflecting temperature-sensitive consumption of natural gas, calculated by
subtracting the average of a day’s high and low temperatures from 65 degrees Fahrenheit

HATFA

IBEW

Highway and Transportation Funding Act of 2014

International Brotherhood of Electrical Workers Local Union No. 1245, which is also referred to
as the Union representing NW Natural's bargaining unit employees at Gill Ranch

1

Interruptible Service

Natural gas service offered to customers (usually large commercial or industrial users) under
contracts or rate schedules that allow for interruptions when necessary to meet the needs of firm
service customers

IRP

IRS

KB

LNG

LWG

MAP-21

Moody's

NAV

Integrated Resource Plan

United States Internal Revenue Service

Kelso-Beaver Pipeline, of which 10% is owned by KB Pipeline Company, a subsidiary of NNG
Financial

Liquefied Natural Gas, the cryogenic liquid form of natural gas. To reach a liquid form at
atmospheric pressure, natural gas must be cooled to approximately negative 260 degrees
Fahrenheit

Lower Willamette Group

A federal pension plan funding law called the Moving Ahead for Progress in the 21st Century Act,
July 2012

Moody's Investors Service, Inc. is a credit rating agency

Net Asset Value

NNG Financial

NNG Financial Corporation, a wholly-owned subsidiary of NW Natural

NOL

NRD

Net Operating Loss

Natural Resource Damages

NWN Energy

NW Natural Energy, LLC, a wholly-owned subsidiary of NW Natural

NWN Gas Reserves

NWN Gas Reserves LLC, a wholly-owned subsidiary of Northwest Energy Corporation

NWN Gas Storage

NW Natural Gas Storage, LLC, a wholly-owned subsidiary of NWN Energy

ODEQ

OPEIU

OPUC

PBGC

PG&E

PGA

PGE

PHMSA

PRP

RI/FS

ROD

ROE

ROR

S&P

Oregon Department of Environmental Quality

Office and Professional Employees International Union Local No. 11, AFL-CIO, which is also
referred to as the Union representing NW Natural's bargaining unit employees, other than those
employees in the process of unionizing at Gill Ranch

Public Utility Commission of Oregon; the entity that regulates our Oregon utility business with
respect to rates and terms of service, among other matters; the OPUC also regulates our Mist
gas storage facility's intrastate storage services

Pension Benefit Guaranty Corporation

Pacific Gas & Electric Company; is a 25% owner of the Gill Ranch Facility

Purchased Gas Adjustment, a regulatory mechanism which adjusts customer rates to reflect
changes in the forecasted cost of gas and differences between forecasted and actual gas costs
from the prior year

Portland General Electric; primary customer of the North Mist gas storage expansion

U.S. Department of Transportation's Pipeline and Hazardous Materials Safety Administration

Potentially Responsible Parties

Remedial Investigation / Feasibility Study

Record of Decision

Return on Equity, a measure of corporate profitability, calculated as net income divided by
average common stock equity. Authorized ROE refers to the equity rate approved by a regulatory
agency for use in determining utility revenue requirements

Rate of Return, a measure of return on utility rate base. Authorized ROR refers to the rate of
return approved by a regulatory agency and is generally discussed in the context of ROE and
capital structure.

Standard & Poor's, a division of The McGraw-Hill Companies, Inc., is a credit rating agency

Sales Service

Service provided whereby a customer purchases both natural gas commodity supply and
transportation from the utility

SEC

SIP

SRRM

TAIL

Therm

TWH

U.S. Securities and Exchange Commission

System Integrity Program, an Oregon billing rate mechanism that provides cost recovery of
pipeline system integrity programs, which are required under various safety standards prescribed
by both state and federal regulators

Site Remediation and Recovery Mechanism, a billing rate mechanism for recovering prudently
incurred environmental site remediation costs allocable to Oregon through customer billings,
subject to an earnings test

TransCanada American Investments, Ltd., a 50% owner of TWH

The basic unit of natural gas measurement, equal to one hundred thousand Btu’s

Trail West Holdings, LLC is 50% owned by NWN Energy

2

TWP

TransCanada

Transportation Service

Utility Margin

VIE

WARM

WUTC

Trail West Pipeline, LLC, a subsidiary of TWH

TransCanada Pipelines Limited, owner of TAIL and GTN

Service provided whereby a customer purchases natural gas directly from a supplier but pays
the utility to transport the gas over its distribution system to the customer’s facility

A financial measure consisting of utility operating revenues less the associated cost of gas,
franchise tax and environmental recoveries

Variable Interest Entity

An Oregon billing rate mechanism applied to residential and commercial customers to adjust for
temperature variances from average weather; rates decrease when the weather is colder than
average, and rates increase when the weather is warmer than average; the mechanism is
applied to customer bills from December through mid-May of each heating season

Washington Utilities and Transportation Commission, the entity that regulates our Washington
utility business with respect to rates and terms of service, among other matters

3

FORWARD-LOOKING STATEMENTS

plans, projections and predictions;
objectives;
goals;
strategies;
assumptions, generalizations and estimates;
ongoing continuation of past practices or patterns;
future events or performance;
trends;
risks;
timing and cyclicality;
earnings and dividends;
capital expenditures and allocation; 
capital or organizational structure;
climate change and our role in a low-carbon future;
growth;
customer rates;
labor relations;

This report contains forward-looking statements within the 
meaning of the U.S. Private Securities Litigation Reform Act 
of 1995, which are subject to the safe harbors created by 
such Act. Forward-looking statements can be identified by 
words such as anticipates, assumes, intends, plans, seeks, 
believes, estimates, expects, and similar references to 
future periods. Examples of forward-looking statements 
include, but are not limited to, statements regarding the 
following:
• 
• 
• 
• 
• 
• 
• 
• 
• 
• 
• 
• 
• 
• 
• 
• 
• 
•  workforce succession; 
commodity costs;
• 
gas reserves;
• 
operational performance and costs;
• 
energy policy, infrastructure and preferences;
• 
efficacy of derivatives and hedges;
• 
liquidity and financial positions;
• 
valuations;
• 
• 
project and program development, expansion, or 
investment;
pipeline capacity, demand, location, and reliability;
adequacy of property rights;
competition;
procurement and development of gas supplies;
estimated expenditures;
costs of compliance;
credit exposures;
rate or regulatory outcomes, recovery or refunds;
impacts or changes of laws, rules and regulations;
tax liabilities or refunds;
levels and pricing of gas storage contracts and gas 
storage markets;
outcomes, timing and effects of potential claims, 
litigation, regulatory actions, and other administrative 
matters;
projected  obligations,  expectations  and  treatment  with 
respect to retirement plans;
availability, adequacy, and shift in mix, of gas supplies;
effects of new or anticipated changes in critical accounting 
policies or estimates; 
approval and adequacy of regulatory deferrals;
effects and efficacy of regulatory mechanisms; and
environmental, regulatory, litigation and insurance costs 
and recoveries, and timing thereof.

• 
• 
• 
• 
• 
• 
• 
• 
• 
• 
• 

• 
• 
• 

• 
• 

• 

• 

Forward-looking statements are based on our current 
expectations and assumptions regarding our business, the 
economy and other future conditions. Because forward-
looking statements relate to the future, they are subject to 
inherent uncertainties, risks and changes in circumstances 
that are difficult to predict. Our actual results may differ 
materially from those contemplated by the forward-looking 
statements. We therefore caution you against relying on any 
of these forward-looking statements. They are neither 
statements of historical fact nor guarantees or assurances 
of future performance. Important factors that could cause 
actual results to differ materially from those in the forward-
looking statements are discussed at Item 1A., "Risk 
Factors" of Part I and Item 7. and Item 7A., "Management’s 
Discussion and Analysis of Financial Condition and Results 
of Operations" and "Quantitative and Qualitative Disclosures 
About Market Risk", respectively, of Part II of this report.

Any forward-looking statement made by us in this report 
speaks only as of the date on which it is made. Factors or 
events that could cause our actual results to differ may 
emerge from time to time, and it is not possible for us to 
predict all of them. We undertake no obligation to publicly 
update any forward-looking statement, whether as a result 
of new information, future developments or otherwise, 
except as may be required by law.

4

 
We have been allocated an exclusive service territory by the 
OPUC and WUTC, which includes a major portion of 
western Oregon, including the Portland metropolitan area, 
most of the Willamette Valley, the Coastal area from Astoria 
to Coos Bay, and portions of Washington along the 
Columbia River. Portland serves as one of the largest 
international ports on the West Coast and is a key 
distribution center due to its comprehensive transportation 
system of ocean and river shipping, transcontinental 
railways and highways, and an international airport. Major 
businesses located in our service territory include retail, 
manufacturing, and high-technology industries. 

NW Natural is deeply committed to environmental 
stewardship and leveraging the benefits of natural gas to 
support clean energy policies in the communities we serve. 
We are proud of distributing natural gas in an 
environmentally responsible manner to our customers and 
leading our industry on several fronts. From reducing 
carbon emissions in our distribution system by modernizing 
and removing cast iron and bare steel pipe to pioneering 
greater customer alignment on energy conservation through 
a decoupling mechanism that breaks the link between utility 
earnings and the quantity of natural gas sold - we have 
collaborated with regulators to drive environmentally 
responsible policies. In addition, we help our customers 
reduce or offset their natural gas usage through energy 
efficiency programs and our support of carbon-reduction 
biogas projects at dairies and farms.

As Oregon transitions to a clean energy future with the 
elimination of coal-fired electric generation and new 
renewable energy standards, we believe natural gas will be 
critical to achieving this future. Natural gas is necessary to 
reliably integrate renewables, as it allows electric generation 
to adjust quickly when energy sources such as wind and 
solar fluctuate with natural variability. One example is our 
North Mist gas storage expansion project, which will provide 
no-notice gas storage services to an electric generation 
facility, allowing the facility to quickly draw on the storage 
and integrate more wind power into the electric grid. The 
North Mist expansion project will be considered as part of 
the utility since revenues will be earned under a cost of 
service tariff schedule with the OPUC. In addition, we plan 
to continue leveraging our modern system and existing 
infrastructure, help our customers continue reducing and 
offsetting their consumption, and work in our communities to 
replace more carbon intensive fuels.

Customers
We serve residential, commercial and industrial customers 
with no individual customer or industry accounting for more 
than 10% of our utility revenues. On an annual basis, 
residential and commercial customers typically account for 
55% to 60% of our utility’s total volumes delivered and 90% 
of our utility’s margin. Industrial customers largely account 
for the remaining volumes and utility margin. The following 
table presents summary customer information as of 
December 31, 2016:

NORTHWEST NATURAL GAS 
COMPANY
PART I

ITEM 1. BUSINESS

OVERVIEW

Northwest Natural Gas Company (NW Natural or the 
Company) was incorporated under the laws of Oregon in 
1910. Our Company and its predecessors have supplied 
gas service to the public since 1859, and we have been 
doing business as NW Natural since 1997. We maintain 
operations in Oregon, Washington, and California and 
conduct business through NW Natural and its subsidiaries. 
References in this discussion to "Notes" are to the Notes to 
the Consolidated Financial Statements in Item 8 of this 
report.

We have two core businesses: our regulated local gas 
distribution business, referred to as the utility segment, 
which serves residential, commercial, and industrial 
customers in Oregon and southwest Washington; and our 
gas storage businesses, referred to as the gas storage 
segment, which provides storage services for utilities, gas 
marketers, electric generators, and large industrial users 
from storage facilities located in Oregon and California. In 
addition, we have investments and other non-utility activities 
we aggregate and report as other. See Note 4 to the 
Consolidated Financial Statements for further information on 
total assets and results of operations for our segments for 
the years ended December 31, 2016, 2015 and 2014. 

The utility business is our largest segment, while our gas 
storage businesses account for the majority of our 
remaining net income. The following table reflects the 
percentage allocation between segments and other as of 
December 31, 2016:

Non-Utility(1)

Utility

Gas 
Storage(2)

Other

Total

Assets

91.1%

8.3%

0.6%

100.0%

7.3%

92.7%

Net Income
(1)  We refer to our gas storage segment and other as non-utility 
as they are not included in our regulated gas distribution 
business; however, certain aspects of the gas storage 
segment and other may be regulated by the OPUC, WUTC, 
CPUC, or FERC. 

—%

100.0%

(2)   Our gas storage segment includes asset management 

services for both the utility and non-utility portion of our Mist 
gas storage facility. 

LOCAL GAS DISTRIBUTION "UTILITY"

The utility is principally engaged in the regulated distribution 
of natural gas in Oregon and southwest Washington to over 
725,000 customers with approximately 89% of our 
customers located in Oregon and 11% located in 
Washington. In total, we provide natural gas service to over 
100 cities in 18 counties with an estimated population of 3.5 
million in our service territory.

5

  
  
For residential and small to mid-size commercial customers, 
we compete primarily with providers of electricity, fuel oil, 
and propane.

In the industrial and large commercial markets, we compete 
with all forms of energy, including competition from 
wholesale natural gas marketers. In addition, large industrial 
customers could bypass our local gas distribution system by 
installing their own direct pipeline connection to the 
interstate pipeline system. We have designed custom 
transportation service agreements with several of our 
largest industrial customers to provide transportation service 
rates that are competitive with the customer’s costs of 
installing their own pipeline; these agreements generally 
prohibit bypass. Due to the cost pressures confronting a 
number of our largest customers competing in global 
markets, bypass continues to be a competitive 
threat. Although we do not expect a significant number of 
our large customers to bypass our system in the 
foreseeable future, we could experience deterioration of 
utility margin if customers bypass or switch over to custom 
contracts with lower profit margins.

Seasonality of Business
Our utility business is seasonal in nature due to higher gas 
usage by residential and commercial customers during the 
cold winter heating months. Our other categories of 
customers experience seasonality in their usage, but to a 
lesser extent.

Regulation and Rates
The utility is subject to regulation by the OPUC, WUTC, and 
FERC. These regulatory agencies authorize rates and allow 
recovery mechanisms to provide our utility the opportunity to 
recover prudently incurred capital and operating costs from 
customers, while also earning a reasonable return on 
investment for investors. In addition, the OPUC and WUTC 
also regulate the system of accounts and issuance of 
securities by our utility.

We file general rate cases and rate tariff requests 
periodically with the commissions to establish approved 
rates, an authorized ROE, an overall rate of return on rate 
base (ROR), an authorized utility capital structure, and other 
revenue/cost deferral and recovery mechanisms.

In addition, under our Mist interstate storage certificate with 
FERC, the utility is required to file either a petition for rate 
approval or a cost and revenue study every five years to 
change or justify maintaining the existing rates for the 
interstate storage service. We filed a rate petition for our 
current rates in 2013 and received approval in 2014 for new 
maximum cost based rates effective January 1, 2014.

The utility's most recent general rate case in Oregon was 
effective November 1, 2012, and the latest Washington rate 
case was effective January 1, 2009. During 2016, our 
approved rates and recovery mechanisms for each service 
area included:

Residential

Commercial

Industrial
Other(1)

Total

Number of
Customers

% of
Volumes

% of Utility 
Margin (1)

656,855

67,278

1,013

N/A

35%

21%

44%

N/A

63%

27%

8%

2%

725,146

100%

100%

(1)   Utility margin is also affected by other items, including 

miscellaneous services, gains or losses from our gas cost 
incentive sharing mechanism, and other service fees. 

Generally, residential and commercial customers purchase 
both their natural gas commodity (gas sales) and natural 
gas delivery services (transportation services) from the 
utility. Industrial customers also purchase transportation 
services from the utility, but may buy the gas commodity 
either from the utility or directly from a third-party gas 
marketer or supplier. Our gas commodity cost is primarily a 
pass-through cost to customers; therefore, our profit 
margins are not materially affected by an industrial 
customer's decision to purchase gas from us or from third 
parties. Industrial and large commercial customers may also 
select between firm and interruptible service levels, with firm 
services generally providing higher profit margins compared 
to interruptible services.

To help manage gas supplies, our industrial tariffs are 
designed to provide some certainty regarding industrial 
customers' volumes by requiring an annual service election, 
special charges for changes between elections, and in 
some cases, a minimum or maximum volume requirement 
before changing options. 

Customer growth rates for natural gas utilities in the Pacific 
Northwest historically have been among the highest in the 
nation due to lower market saturation as natural gas 
became widely available as a residential heating source 
after other fuel options. We estimate natural gas is currently 
in approximately 60% of residential single-family dwellings 
in our service territory. Customer growth in our region 
comes from the following main sources: single-family 
housing, both new construction and conversions; multifamily 
housing new construction; and commercial buildings, both 
new construction and conversions. Single family new 
construction has consistently been our strongest performing 
source of growth. Over the last five years, our customer 
growth has recovered with the economy. Continued 
customer growth is closely tied to the comparative price of 
natural gas to electricity and fuel oil and the health of the 
Portland, Oregon and Vancouver, Washington economies. 
We believe there is potential for continued growth as natural 
gas is affordable, reliable, a clean fuel choice, and a 
preferred energy source in our service territory. See Note 4 
for information on the utility's assets and results of 
operations.

Competitive Conditions
In our service areas, we have no direct competition from 
other natural gas distributors, but we compete with other 
forms of energy supply in each customer class. This 
competition among energy suppliers is based on price, 
efficiency, reliability, performance, preference, market 
conditions, technology, federal and state energy policy, and 
environmental impacts. 

6

 
Authorized Rate Structure:

ROE

ROR

Oregon

Washington

9.5%

7.8%

10.1%

8.4%

Debt/Equity Ratio

50%/50%

49%/51%

Key Regulatory Mechanisms:

PGA

Gas Cost Incentive Sharing

Interstate Storage Sharing

WARM

Decoupling
SIP(1)

Pension Balancing

Environmental Cost Deferral

SRRM

X

X

X

X

X

X

X

X

X

X

X

X

(1)   Regulatory authority for SIP expired October 31, 2014, 

however, the bare steel replacement portion of the mechanism 
remained in place until the end of 2015 and was included in 
rates for the 2015-2016 PGA.

For a complete discussion of regulatory matters, open 
dockets, current regulatory activities, and additional details 
on each rate mechanism, see Part II, Item 7, "Results of 
Operations—Regulatory Matters" and "Gas Storage".

Gas Supply
The utility strives to secure sufficient, reliable supplies of 
natural gas to meet the needs of customers at the lowest 
reasonable cost, while maintaining price stability and 
managing gas purchase costs prudently. This is 
accomplished through a comprehensive strategy focused on 
the following items:
•  Diverse Supply - providing diversity of supply sources;
•  Diverse Contracts - maintaining a variety of contract 

durations, types, and counterparties; 

•  Reliability - ensuring gas resource portfolios are 
sufficient to satisfy customer requirements under 
extreme cold weather conditions; and 

•  Cost Management and Recovery - employing prudent 

gas cost management strategies. 

Diversity of Supply Sources 
We purchase our gas supplies primarily from the Alberta 
and British Columbia areas of Canada and multiple receipt 
points in the U.S. Rocky Mountains to protect against 
regional supply disruptions and to take advantage of price 
differentials. For 2016, 63% of our gas supply came from 
Canada, with the balance primarily coming from the U.S. 
Rocky Mountain region. We believe gas supplies available 
in the western United States and Canada are adequate to 
serve our core utility requirements for the foreseeable 
future. We continue to evaluate the long-term supply mix 
based on projections of gas production and pricing in the 
U.S. Rocky Mountain region as well as other regions in 
North America; however, we believe the cost of natural gas 
coming from western Canada and the U.S. Rocky Mountain 
region will continue to track with broader U.S. market 
pricing. Additionally, the extraction of shale gas has 
increased the availability of gas supplies throughout North 
America for the foreseeable future.

7

We supplement our firm gas supply purchases with gas 
withdrawals from gas storage facilities, including 
underground reservoirs and LNG storage facilities. Storage 
facilities are generally injected with natural gas during the 
off-peak months in the spring and summer and the gas is 
withdrawn for use during peak demand months in the winter. 

The following table presents the storage facilities available 
for our utility supply:

Gas Storage Facilities:

Owned Facility:
Mist, Oregon(1)

Contracted Facilities:

Jackson Prairie, Washington(2)
Alberta, Canada(3)

LNG Facilities:

Owned Facilities:

Newport, Oregon

Portland, Oregon

Total

Maximum 
Daily 
Deliverability 
(therms in 
millions)

Designed 
Storage
Capacity 
(Bcf)

3.1

0.5

0.4

0.6

1.3

5.9

10.6

1.1

2.5

1.0

0.6

15.8

(1)   The Mist gas storage facility has a total maximum daily 

deliverability of 5.4 million therms and a total designed storage 
capacity of about 16 Bcf, of which 3.1 million therms of daily 
deliverability and 10.6 Bcf of storage capacity are reserved for 
core utility customers. 

(2)   The storage facility is located near Chehalis, Washington and 
is contracted from Northwest Pipeline, a subsidiary of The 
Williams Companies.

(3)   This resource does not add to our total peak day capacity, but 
mitigates price risks as it displaces equivalent volumes of 
heating season spot purchases. 

The Mist facility is used for both utility and non-utility 
purposes. Under our regulatory agreements with the OPUC 
and WUTC, non-utility gas storage at Mist can be developed 
in advance of core utility customer needs but is subject to 
recall by the utility when needed to serve utility customers 
as their demand increases. In 2016, the utility did not recall 
additional deliverability or associated storage capacity from 
the non-utility business to serve core utility customer needs.  

In addition, we have the ability to recall pipeline capacity 
and supply resources from certain customers if needed to 
meet high demand requirements.

Diverse Contract Durations and Types
We have a diverse portfolio of short-, medium-, and long-
term firm gas supply contracts and a variety of contract 
types including firm and interruptible supplies as well as 
supplemental supplies from gas storage facilities. 

Our portfolio of firm gas supply contracts typically includes 
the following gas purchase contracts: year-round and 
winter-only baseload supplies; seasonal supply with an 
option to call on additional daily supplies during the winter 
heating season; and daily or monthly spot purchases.

During 2016, we purchased a total of 668 million therms 
under contracts with durations outlined in the chart below:

Contract Duration (primary term)

Long-term (one year or longer)

Short-term (more than one month, less than one
year)

Spot

Total

Percent of
Purchases

27%

35

38

100%

We renew or replace gas supply contracts as they expire. 
During 2016, only one supplier provided over 10% of our 
gas supply requirements. 

Reliability
The effectiveness of our gas distribution system ultimately 
rests on whether we provide reliable service to our core 
utility customers. To ensure our effectiveness, we develop a 
composite design year, including a seven day design peak 
event based on the most severe cold weather experienced 
during the last 30 years in our service territory. 

Our projected maximum design day firm utility customer 
sendout totals are approximately 9.8 million therms. Of this 
total, we are currently capable of meeting about 55% of our 
maximum design day requirements with gas from storage 
located within or adjacent to our service territory, while the 
remaining supply requirements would come from gas 
purchases under firm gas purchase contracts and recall 
agreements. 

To supplement near-term natural gas supplies, we can 
segment transportation capacity during the heating 
seasons, if needed. Pipeline segmentation is a natural gas 
transportation mechanism under which a shipper can 
leverage its firm pipeline transportation capacity by 
separating it into multiple segments with alternate delivery 
routes. The reliability of service on these alternate routes 
will vary depending on the constraints of the pipeline 
system. For those segments with acceptable reliability, 
segmentation provides a shipper with increased flexibility 
and potential cost savings compared to traditional pipeline 
service. During the 2015-2016 and 2016-2017 heating 
seasons, we segmented approximately 0.6 million therms 
per day of our firm pipeline transportation capacity that 
flowed from Stanfield, Oregon to various points south of 
Molalla, Oregon. 

We believe our gas supplies would be sufficient to meet 
existing firm customer demand if we were to experience 
maximum design day weather conditions. We will continue 
to evaluate and update our forecasted requirements and 
incorporate changes in our Integrated Resource Plan (IRP) 
process.  

The following table shows the sources of supply projected to 
be used to satisfy the design day sendout for the 2016-2017 
winter heating season:

 Therms in millions

Sources of utility supply:

Firm supply purchases

Mist underground storage (utility only)

Company-owned LNG storage

Off-system storage contract

Pipeline segmentation capacity

Recall agreements

Total

Therms

Percent

3.4

3.1

1.9

0.5

0.6

0.4

9.9

34%

32

19

5

6

4

100%

The OPUC and WUTC have IRP processes in which utilities 
define different growth scenarios and corresponding 
resource acquisition strategies in an effort to evaluate 
supply and demand resource requirements, consider 
uncertainties in the planning process and the need for 
flexibility to respond to changes, and establish a plan for 
providing reliable service at the least cost.

In general, the IRP is filed biannually with both the OPUC 
and the WUTC. An update is filed in Oregon in the off 
year. The OPUC acknowledges the Company's action plan; 
whereas the WUTC provides notice that our IRP has met 
the requirements of the Washington Administrative 
Code. OPUC acknowledgment of the IRP does not 
constitute ratemaking approval of any specific resource 
acquisition strategy or expenditure. However, the 
Commissioners generally indicate that they would give 
considerable weight in prudence reviews to utility actions 
consistent with acknowledged plans. The WUTC has 
indicated the IRP process is one factor it will consider in a 
prudence review. We filed our 2016 IRP in both Oregon and 
Washington in August 2016. We received a letter of 
compliance from the WUTC in December 2016 and 
acknowledgment from the OPUC in February 2017. We plan 
to file an update to the IRP with the Oregon Commission in 
2018.

Gas Cost Management Strategy 
The cost of gas sold to utility customers primarily consists of 
the following items, which are included in annual PGA rates: 
purchase price paid to suppliers; charges paid to pipeline 
companies to transport gas to our distribution system; costs 
paid to store gas; our gas reserves contracts; and gains or 
losses related to gas commodity derivative contracts.

We employ a number of strategies to mitigate the cost of 
gas sold to utility customers. Our primary strategies for 
managing gas commodity price risk include:
• 
• 

negotiating fixed prices directly with gas suppliers;
negotiating financial derivative contracts that: (1) 
effectively convert floating index prices in physical gas 
supply contracts to fixed prices (referred to as 
commodity price swaps); or (2) effectively set a ceiling 
or floor price, or both, on floating index priced physical 
supply contracts (referred to as commodity price 
options such as calls, puts, and collars). See Part II, 
Item 7A, "Quantitative and Qualitative Disclosures 
About Market Risk—Credit Risk—Credit Exposure to 
Financial Derivative Counterparties";

8

• 

• 

buying physical gas supplies at a set price and injecting 
the gas into storage for price stability and to minimize 
pipeline capacity demand costs; and
investing in gas reserves for longer term price stability. 
See Note 11 for additional information about our gas 
reserves.

We also contract with an independent energy marketing 
company to capture opportunities regarding our storage and 
pipeline capacity when those assets are not serving the 
needs of our core utility customers. Our asset management 
activities provide cost savings that reduce our utility 
customer's cost of gas and opportunities to generate 
incremental revenues for our shareholders from a regulatory 
incentive-sharing mechanism, which are included in our gas 
storage segment.

Cost Recovery
Mechanisms for gas cost recovery are designed to be fair 
and reasonable, with an appropriate balance between the 
interests of our customers and shareholders. In general, 
utility rates are designed to recover the costs of, but not to 
earn a return on, the gas commodity sold. We minimize 
risks associated with gas cost recovery by resetting 
customer rates annually through the PGA and aligning 
customer and shareholder interests through the use of 
sharing, weather normalization, and conservation 
mechanisms in Oregon. See Part II, Item 7, "Results of 
Operations—Regulatory Matters—Rate Mechanisms" and 
"Results of Operations—Business Segments—Local Gas 
Distribution Utility Operations—Cost of Gas."

Transportation of Gas Supplies
Our local gas distribution system is reliant on a single, bi-
directional interstate transmission pipeline to bring gas 
supplies into our distribution system. Although we are 
dependent on a single pipeline, the pipeline’s gas flows into 
the Portland metropolitan market from two directions: (1) the 
north, which brings supplies from the British Columbia and 
Alberta supply basins; and (2) the east, which brings 
supplies from Alberta as well as the U.S. Rocky Mountain 
supply basins. 

We incur monthly demand charges related to our firm 
pipeline transportation contracts. Our largest pipeline 
agreements are with Northwest Pipeline. These contracts 
are multi-year contracts with expirations ranging from 2018 
to 2046. We actively work with Northwest Pipeline and 
others to renew contracts in advance of expiration to ensure 
gas transportation capacity is sufficient to meet our utility 
needs. 

Rates for interstate pipeline transportation services are 
established by FERC within the U.S. and by Canadian 
authorities for services on Canadian pipelines.

As mentioned above, our service territory is dependent on a 
single pipeline for its natural gas supply. Although supply 
has not been disrupted in the recent past, pipeline 
replacement projects and long-term projected natural gas 
demand in our region underscore the need for pipeline 
transportation diversity. In addition, there are potential 
industrial projects in the region, which could increase the 
demand for natural gas and the need for additional pipeline 
capacity and pipeline diversity. 

9

Currently, there are various interstate pipeline projects 
proposed, including the Trail West Pipeline in which the 
Company has an interest, that could meet the forecasted 
demand for the region and our Company. However, the 
location of any future pipeline project will likely depend on 
the location of committed industrial projects. We will 
continue to evaluate and closely monitor the currently 
prospected projects to determine the best option for 
ratepayers. The Company also has an equity investment in 
Trail West Holdings, LLC (TWH) that is developing plans to 
build the Trail West pipeline. This pipeline would connect 
TransCanada Pipelines Limited’s (TransCanada) Gas 
Transmission Northwest (GTN) interstate transmission line 
to our local gas distribution system. If constructed, this 
pipeline would provide another transportation path for gas 
purchases from Alberta and the U.S. Rocky Mountains in 
addition to the one that currently moves gas through the 
Northwest Pipeline system. 

Gas Distribution
The primary goals of our gas distribution operations are 
safety and reliability of our system, which entails building 
and maintaining a safe pipeline distribution system. 

Safety and the protection of our employees, our customers, 
and the public at large are, and will remain, our top 
priorities. We construct, operate and maintain our pipeline 
distribution system and storage operations with the goal of 
ensuring natural gas is delivered and stored safely, reliably, 
and efficiently. 

NW Natural has one of the most modern distribution 
systems in the country with no identified cast iron pipe or 
bare steel main. We removed the final three miles of known 
bare steel from our system in 2015 and completed our cast 
iron pipe removal in 2000. Since the 1980s, we have taken 
a proactive approach to replacement programs and 
partnered with our Commissions on progressive regulation 
to further safety and reliability efforts for our distribution 
system. In the past, we had a cost recovery program in 
Oregon that encompassed the Company’s programs for 
bare steel replacement, transmission pipeline integrity 
management, and distribution pipeline integrity 
management. During 2016, we worked with the OPUC and 
other Oregon natural gas utilities to establish guidelines for 
future safety cost-recovery tracking programs. In October 
2016, an all-party agreement for the docket was filed with 
the OPUC and is currently undergoing review. See Part II, 
Item 7, "Results of Operations—Regulatory Matters—
System Integrity Program". 

Natural gas distribution businesses are likely to be subject 
to even greater federal and state regulation in the future due 
to pipeline incidents involving other companies. Additional 
regulations from the U.S. Department of Transportation’s 
Pipeline and Hazardous Materials Safety Administration 
(PHMSA) are currently under development. During 2016 
PHMSA issued final regulations regarding enhanced 
emergency order procedures, which became effective upon 
issuance. In addition, PHMSA issued final rules addressing 
underground storage and excess flow valves, with effective 
dates in 2017. We anticipate final regulations for the 
remaining rules to be issued in 2017, with effective dates in 
2017 to 2018. Accordingly, we will continue to work diligently 
with industry associations as well as federal and state 

regulators to ensure the safety of our system and 
compliance with new laws and regulations. We expect the 
costs to our utility associated with compliance of federal, 
state, and local rules would be recoverable in rates.

North Mist Gas Storage Expansion Project
In Oregon, there is a need to integrate intermittent 
resources, such as wind and solar, into the power system 
with policymakers committing to the elimination of coal-fired 
electric generation and moving toward a 50% renewable 
electricity standard by 2040. New, flexible natural gas-fired 
electric generation facilities and associated gas storage are 
necessary to support the integration of renewable 
resources. To that end, we are expanding our gas storage 
facility near Mist, Oregon to provide innovative no-notice 
gas storage service. This expansion project will be 
dedicated solely to Portland General Electric (PGE) to 
support their gas-fired electric power generation facilities 
under an initial 30 year contract with options to extend, 
totaling up to an additional 50 years upon mutual agreement 
of the parties. 

The expansion project includes a new reservoir providing up 
to 2.5 Bcf of available storage, an additional compressor 
station with design capacity of 120,000 decatherms of gas 
per day, no-notice service that can be drawn on rapidly, and 
a 13-mile pipeline to connect to PGE's gas plants at Port 
Westward. The current estimated cost of the expansion is 
approximately $128 million with a targeted in-service date of 
the winter of 2018-19, depending on completion of all 
construction and commissioning activities.

We expect upon completion, revenues will be derived from a 
long term cost of service contract for storage services and 
are expected to be recognized on a straight-line basis. 
These revenues will be earned immediately under an 
established cost of service tariff schedule with the OPUC 
based on the utility’s current, authorized rate structure as 
determined in its latest rate case. Billing rates will be 
updated annually to the current depreciable asset level and 
forecasted operating expenses. 

GAS STORAGE

Our gas storage segment includes the following:
• 

the non-utility portion of the Mist gas storage facility 
near Mist, Oregon;
our Gill Ranch gas storage facility near Fresno, 
California; and
asset management services provided by an 
independent energy marketing company. 

• 

• 

In general, the supply of natural gas remains relatively 
stable over the course of a year, while the demand for 
natural gas typically fluctuates seasonally. Storage facilities 
allow customers to purchase and inject natural gas supplies 
during periods of low demand and withdraw these supplies 
for use or resale during periods of higher demand. These 
facilities allow us to capitalize on the imbalance of supply 
and demand and price volatility for natural gas. 

See Note 4 for more information on gas storage assets and 
results of operations and Part II, Item 7, "Financial Condition
—Capital Structure—Liquidity and Capital Resources".

10

Gas Storage Facilities
The following table provides information concerning the 
Company’s non-utility gas storage facilities:

Maximum

Designed 
Storage
Capacity 
(Bcf)

Deliverability
(Therms in 
millions/day(3)

Injection
(Therms in 
millions/day)(3)

Mist Storage(1)

5.4

2.3

0.8

4.9

Gill Ranch Storage(2)
2.4
15.0
(1)   Approximately 5.4 Bcf of a total designed storage capacity of 
about 16 Bcf at Mist is currently available to our gas storage 
segment. The remaining 10.6 Bcf is used to provide gas 
storage for our local distribution business and its utility 
customers. In addition to designed storage capacity above, 
capacity may incrementally increase based on variations in the  
heat content of the stored gas. All storage capacity and daily 
deliverability currently developed for the gas storage segment 
at Mist is available for recall by the utility. In May 2015, the 
utility recalled approximately 0.3 million therms per day of 
deliverability and 0.7 Bcf of capacity for core utility customer 
use. There were no recalls by the utility in 2016.

(2)   Our share of the Gill Ranch facility is currently 15 Bcf out of a 

total capacity of 20 Bcf.

(3)   Our share of the designed daily maximum injection and 

deliverability rates.

Mist Storage Facility
The Mist storage facility began operations in 1989 and 
currently consists of seven depleted natural gas reservoirs, 
22 injection and withdrawal wells, a compressor station, 
dehydration and control equipment, gathering lines and 
other related facilities.

SERVICES. Mist provides multi-cycle gas storage services to 
customers in the interstate and intrastate markets from the 
facility located in Columbia County, Oregon, near the town 
of Mist. The Mist field was initially converted to storage 
operations for our utility customers. Since 2001, gas storage 
capacity at Mist has also been made available to interstate 
customers by developing new incremental capacity in 
advance of core utility customer requirements to meet the 
demands for interstate storage service. These interstate 
storage services are offered under a limited jurisdiction 
blanket certificate issued by FERC. In addition, since 2005 
we have offered intrastate firm storage services in Oregon 
under an OPUC-approved rate schedule as an optional 
service to eligible non-residential utility customers. 

CUSTOMERS. For Mist storage services, firm service 
agreements with customers are entered into with terms 
typically ranging from 1 to 10 years. Currently, our gas 
storage revenues from Mist are derived primarily from firm 
service customers who provide energy related services, 
including natural gas distribution, electric generation, and 
energy marketing. Three storage customers currently 
account for all of our existing contracted non-utility gas 
storage capacity at Mist, with the largest customer 
accounting for about half of the total capacity. These three 
customers have contracts expiring at various dates through 
2020. 

COMPETITIVE CONDITIONS. Our Mist gas storage facility 
benefits from limited competition from other Pacific 
Northwest storage facilities primarily because of its 
geographic location. However, competition from other 

 
 
storage providers in Washington and Canada, as well as 
competition for interstate pipeline capacity, does exist. In the 
future, we could face increased competition from new or 
expanded gas storage facilities as well as from new natural 
gas pipelines, marketers, and alternative energy sources. 

SEASONALITY. Mist gas storage revenues generally do not 
follow seasonal patterns similar to those experienced by the 
utility because most of the storage capacity is contracted 
with customers for firm service, which are primarily in the 
form of fixed monthly reservation charges and are not 
affected by customer usage. However, there is seasonal 
variation with Mist storage capacity and deliverability related 
to utility customers' lower demand during the spring and 
summer months. This surplus storage capacity and 
deliverability and related transportation capacity can be 
optimized under regulatory sharing agreements with the 
OPUC and WUTC. See "Asset Management" below.

REGULATION. Our Mist facility is subject to regulation by the 
OPUC and WUTC. In addition, FERC has approved 
maximum cost-based rates under our Mist interstate storage 
certificate. We are required to file either a petition for rate 
approval or a cost and revenue study with FERC at least 
every five years to change or justify maintaining the existing 
rates for the interstate storage service. In December 2013, 
we filed for a rate petition, which was approved in 2014 with 
rates being effective January 1, 2014. See Part II, Item 7, 
"Results of Operations—Regulatory Matters".

EXPANSION OPPORTUNITIES. We are currently expanding 
our Mist Storage facility to provide 2.5 Bcf of storage to the 
local electric company. See "North Mist Gas Storage 
Expansion Project" above. While there are additional 
expansion opportunities in the Mist storage field, further 
development is not contemplated at this time and expansion 
would be based on market demand, project execution, cost 
effectiveness, available financing, receipt of future permits, 
and other rights.

Gill Ranch Storage Facility
Gill Ranch Storage, LLC (Gill Ranch), our subsidiary, has a 
joint project agreement with Pacific Gas and Electric 
Company (PG&E) to develop and own the Gill Ranch 
underground natural gas storage facility near Fresno, 
California. Currently, Gill Ranch is the sole operator of the 
facility. The facility began operations in 2010 and consists of 
three depleted natural gas reservoirs, 12 injection and 
withdrawal wells, a compressor station, dehydration and 
control equipment, gathering lines, an electric substation, a 
natural gas transmission pipeline extending 27 miles from 
the storage field to an interconnection with the PG&E 
transmission system, and other related facilities. Gill Ranch 
owns the rights to 75% of the available storage capacity at 
the facility. Gill Ranch’s share of the facility currently 
provides 15.0 Bcf of working gas capacity.

California has been impacted by challenging market 
conditions for gas storage, with contract prices in the region 
near historic lows and a greater number of competitors in 
the area compared to the Pacific Northwest region. Prices 
for the 2016-17 gas year showed slight improvement, 
however prices remained low relative to the pricing in our 
original long-term contracts which ended primarily in the 
2013-14 gas storage year. In the future, we may see 

improved pricing from an increase in the demand for natural 
gas driven by a number of factors, including changes in 
electric generation triggered by California's renewable 
portfolio standards, an increase in use of alternative fuels to 
meet carbon reduction targets, recovery of the California 
economy, growth of domestic industrial manufacturing, 
potential exports of liquefied natural gas from the west 
coast, and other favorable storage market conditions in and 
around California. These factors, if they occur, may 
contribute to higher summer/winter natural gas price 
spreads, gas price volatility, and gas storage values. We 
continue to explore opportunities to increase revenues by 
identifying higher value customers to provide with enhanced 
services. We may also look at other strategic alternatives 
that help capitalize on opportunities that fit our business-risk 
profile. 

SERVICES. Gill Ranch provides intrastate, multi-cycle 
storage services in California at market-based rates under a 
CPUC-approved tariff that includes firm storage service, 
interruptible storage service, and park and loan storage 
services. Our Gill Ranch facility is not currently authorized to 
provide interstate gas storage services.

CUSTOMERS. Customer contracts for firm storage capacity 
at Gill Ranch are as long as 27 years in duration; however, 
the majority of the contracted capacity is shorter term in 
nature due to market conditions. In the near-term, we 
expect Gill Ranch to contract for terms ranging from one to 
five years. For the 2016-17 gas storage year, Gill Ranch has 
several storage customers, with the largest single contract 
accounting for approximately 13% of our storage capacity. 
In the near term, we continue to expect shorter contract 
lengths reflecting current market prices and trends. 

The California market served by Gill Ranch is larger, and 
has a greater diversity of prospective customers, than the 
Pacific Northwest market served by Mist. Therefore, we 
expect less sensitivity to any single customer or group of 
customers at Gill Ranch. Current Gill Ranch customers 
provide energy related services, including natural gas 
production, marketing, and electric generation.

COMPETITIVE CONDITIONS. The Gill Ranch storage facility 
currently competes with a number of other storage 
providers, including local integrated gas companies and 
other independent storage providers (ISPs) in the northern 
California market. There are currently four ISPs authorized 
by the CPUC to provide storage services in California, with 
the Gill Ranch storage facility comprising approximately 
12% of the storage capacity held by ISPs. An acquisition 
during 2016 consolidated approximately 80% of the storage 
capacity authorized by the CPUC to ISPs in California. 
Although this consolidation has not had an immediate 
impact on our storage business, the ultimate effect of this 
dominant market share on pricing and contracting levels for 
our Gill Ranch storage facility remains unknown and cannot 
be predicted at this time. 

In addition, in October 2015 a significant natural gas leak 
occurred at an unaffiliated southern California gas storage 
facility that persisted through early 2016. At this time, we do 
not know the long-term effects of this incident on gas 
storage prices. The southern California market is largely 
independent from the northern California gas storage 

11

market due to transportation barriers. However, in response 
to this incident, new legislation was enacted in California in 
September 2016, which directed the California Department 
of Oil, Gas and Geothermal Resources (DOGGR) to 
develop new regulations for gas storage wells. In addition to 
the DOGGR legislation, similar efforts are underway at the 
federal level under the PHMSA, as discussed above in 
"Local Gas Distribution—Utility."  While the regulations are 
still under development, and their ultimate impact is 
unknown, it is likely the PHMSA and pending DOGGR 
regulations will result in higher costs for all storage 
providers. As a result of the legislation and pending 
regulation, the nature of, and demand for, future storage 
contracts, costs of operating, and market values in 
California could be impacted and remain uncertain at this 
time. 

If such new regulation and legislation require significant 
capital and on-going spending to upgrade or maintain the 
facility, we are unsuccessful in identifying new higher value 
customers, future storage values do not improve, an 
increased demand and other favorable market conditions for 
natural gas storage do not materialize, and/or volatility does 
not return to the gas storage market, this could have a 
negative impact on our future cash flows and could result in 
impairment of our Gill Ranch gas storage facility, which had 
a net book value of $196.9 million at December 31, 2016. 
We continue to assess these conditions along with other 
strategic alternatives and their impact on the value of the 
asset on an ongoing basis. See Note 2 of the Notes to 
Consolidated Financial Statements for more information 
regarding our accounting policy for impairment of long-lived 
assets.

SEASONALITY. While the majority of our Gill Ranch 
revenues are not subject to seasonality, and although we 
expect much of the storage revenue at Gill Ranch to be in 
the form of fixed monthly demand charges, cash flows can 
fluctuate due to timing of asset management and other 
revenues. In addition, a significant portion of operating costs 
at Gill Ranch are subject to fluctuations based on periods 
when storage customers elect to inject or withdraw.

REGULATION. Gill Ranch has a tariff on file with the CPUC 
authorizing it to charge market-based rates for the storage 
services offered. See Part II, Item 7, "Results of 
Operations–Regulatory Matters".

EXPANSION OPPORTUNITIES. Subject to market demand, 
project execution, available financing, receipt of future 
permits, and other rights, the Gill Ranch storage facility can 
be expanded beyond the current combined permitted 
capacity of 20 Bcf without further expansion of the takeaway 
pipeline system. Taking these considerations into account 
and with certain infrastructure modifications, we currently 
estimate the Gill Ranch storage facility could support an 
additional 25 Bcf of storage capacity, bringing the total 
storage capacity to approximately 45 Bcf, of which our 
current rights would give us up to an additional 7.5 Bcf or 
ownership of a total of approximately 22.5 Bcf.

Asset Management
We contract with an independent energy marketing 
company to provide asset management services, primarily 
through the use of commodity exchange agreements and 

pipeline capacity release transactions. The results are 
included in the gas storage segment, except for amounts 
allocated to our utility pursuant to regulatory sharing 
agreements involving the use of utility assets. Utility pre-tax 
income from third-party asset management services is 
subject to revenue sharing with core utility customers. See 
Part II, Item 7, "Results of Operations—Business Segments
—Gas Storage".

OTHER 

We have non-utility investments and other business 
activities which are aggregated and reported as other. Other 
primarily consists of: 
• 

an equity method investment in a joint venture to build 
and operate a gas transmission pipeline in Oregon.  
TWH is owned 50% by NWN Energy, a wholly-owned 
subsidiary of NW Natural, and 50% by TransCanada 
American Investments Ltd., an indirect wholly-owned 
subsidiary of TransCanada Corporation;
a minority interest in Kelso-Beaver Pipeline held by our 
wholly-owned subsidiary NNG Financial Corporation 
(NNG Financial); and 
other operating and non-operating income and 
expenses of the parent company that are not included 
in utility or gas storage operations. 

• 

• 

The pipelines referred to above are regulated by FERC. 
Less than 1% of our consolidated assets and consolidated 
net income are related to activities in other. See Note 4 for 
summary information for these assets and results of 
operations.

ENVIRONMENTAL MATTERS 

Properties and Facilities  
We own, or previously owned, properties and facilities that 
are currently being investigated that may require 
environmental remediation and are subject to federal, state 
and local laws and regulations related to environmental 
matters. These laws and regulations may require 
expenditures over a long timeframe to address certain 
environmental impacts. Estimates of liabilities for 
environmental costs are difficult to determine with precision 
because of the various factors that can affect their ultimate 
disposition. These factors include, but are not limited to, the 
following:
• 
• 

the complexity of the site;
changes in environmental laws and regulations at the 
federal, state and local levels;
the number of regulatory agencies or other parties 
involved;
new technology that renders previous technology 
obsolete, or experience with existing technology that 
proves ineffective;
the ultimate selection of a particular technology;
the level of remediation required;
variations between the estimated and actual period of 
time that must be dedicated to respond to an 
environmentally-contaminated site; and 
the application of environmental laws that impose joint 
and several liabilities on all potentially responsible 
parties. 

• 

• 

• 
• 
• 

• 

12

 
We have received recovery of a portion of such 
environmental costs through received insurance proceeds 
and seek the remainder of such costs through customer 
rates, and we believe recovery of these costs is probable. In 
Oregon, we have a mechanism to recover expenses, 
subject to an earnings test and allocation rules. See Part II, 
Item 7, "Results of Operations—Rate Matters—Rate 
Mechanisms—Environmental Costs", Note 2 and Note 15.

Greenhouse Gas Matters
We recognize our businesses are likely to be impacted by 
future requirements to address greenhouse gas emissions. 
Future federal and/or state requirements may seek to limit 
emissions of greenhouse gases, including both carbon 
dioxide (CO2) and methane. These potential laws and 
regulations may require certain activities to reduce 
emissions and/or increase the price paid for energy based 
on its carbon content. 

Current federal rules require the reporting of greenhouse 
gas emissions. In September 2009, the EPA issued a final 
rule requiring the annual reporting of greenhouse gas 
emissions from certain industries, specified large 
greenhouse gas emission sources, and facilities that emit 
25,000 metric tons or more of CO2 equivalents per year. We 
began reporting emission information in 2011. Under this 
reporting rule, local gas distribution companies like NW 
Natural are required to report system throughput to the EPA 
on an annual basis. The EPA also issued additional 
greenhouse gas reporting regulations requiring the annual 
reporting of fugitive emissions from our operations. 

Similarly, the Clean Air Rule (CAR) was enacted by the 
state of Washington's Department of Ecology on September 
15, 2016. The Washington rule caps the maximum 
greenhouse gas emissions allowed from stationary sources 
such as large manufacturers, as well as petroleum 
producers and natural gas utilities. For gas distribution 
utilities, the usage by their customers of natural gas is 
considered to produce emissions that are attributed to the 
utility. Entities exceeding the applicable limit must reduce 
their emissions, develop projects that would reduce 
emissions or purchase emission reduction units (ERUs) or 
renewable energy credits (RECs) or, to a limited extent, 
acquire allowances from out-of-state multi-sector 
greenhouse gases (GHG) programs. We anticipate that 
compliance by gas distribution utilities, such as NW Natural, 
would primarily be achieved through the purchase of ERUs, 
although there is significant uncertainty regarding ERU 
availability and price at this time. We filed legal action jointly 
with Avista Corporation, Cascade Natural Gas Corp. and 
Puget Sound Energy in late September 2016 to challenge 
the Washington rule based on flaws in its design. However, 
as CAR became effective January 1, 2017, we have 
commenced compliance efforts and also plan to pursue 
regulatory recovery of such costs. While there is still 
uncertainty regarding potential compliance costs, we expect 
to be able to recover these costs in rates, and as such do 
not expect this rule to materially affect our consolidated 
financial position and results of operations.

The outcome of these or any additional federal and state 
policy developments in the area of climate change cannot 
be determined at this time, but these initiatives could 
produce a number of results including new regulations, legal 

13

actions, additional charges to fund energy efficiency 
activities, or other regulatory actions. The adoption and 
implementation of any regulations limiting emissions of 
greenhouse gas from our operations could require us to 
incur costs to reduce emissions of greenhouse gases 
associated with our operations, which could result in an 
increase in the prices we charge our customers or a decline 
in the demand for natural gas. On the other hand, because 
natural gas is a low-carbon fuel, it is also possible future 
carbon constraints could create additional demand for 
natural gas for electric generation, direct use of natural gas 
in homes and businesses, and as a reliable and relatively 
low-emission back-up fuel source for alternative energy 
sources. Requirements to reduce greenhouse gas 
emissions from the transportation sector, such as those in 
Oregon’s clean fuel standard, could also result in additional 
demand for natural gas fueled vehicles.

We continue to take proactive steps to collaboratively 
address future greenhouse gas emission matters, including 
actively participating in policy development in Oregon and, 
at the federal level, within the American Gas Association. 
We engage in policy development and in identifying ways to 
reduce greenhouse gas emissions in our own operations. 
We also help our customers reduce and offset their gas use, 
through partnership with the Energy Trust of Oregon offering 
efficiency programs and the Smart Energy program, which 
allows customers to voluntarily contribute funds to projects 
such as biodigesters on dairy farms that offset the 
greenhouse gases produced from their natural gas use.

EMPLOYEES 

At December 31, 2016, the utility workforce consisted of 611 
members of the Office and Professional Employees 
International Union (OPEIU) Local No. 11, AFL-CIO, and 
497 non-union employees. Our labor agreement with 
members of OPEIU covers wages, benefits and working 
conditions. On May 22, 2014, our union employees ratified a 
new labor agreement (Joint Accord) that extends to 
November 30, 2019, and thereafter from year to year unless 
either party serves notice of its intent to negotiate 
modifications to the collective bargaining agreement. 

At December 31, 2016, our non-utility subsidiaries had a 
combined workforce of 15 non-union employees, of which 
the majority of our employees at the Gill Ranch facility voted 
to unionize as part of IBEW Local Union No. 1245. We are 
currently in the process of bargaining the first contract for 8 
of these employees and the ultimate outcome of such 
negotiations is unknown at this time. Our subsidiaries 
receive certain services from centralized operations at the 
utility, and the utility is reimbursed for those services 
pursuant to a Shared Services Agreement.

ADDITIONS TO INFRASTRUCTURE

We make capital expenditures in order to maintain and 
enhance the safety and integrity of our pipelines, gate 
stations, storage facilities and related assets, to expand the 
reach or capacity of those assets, or improve the efficiency 
of our operations. We expect to make a significant level of 
capital expenditures for additions to utility and gas storage 
infrastructure over the next five years, reflecting continued 
investments in customer growth, distribution system 

improvements, technology, and an expansion at our North 
Mist gas storage facility. For the five-year period ending in 
2021, capital expenditures for the utility are estimated to be 
between $850 and $950 million, which excludes any 
potential future gas reserves investments.

Included in the five year period, 2017 utility capital 
expenditures are estimated to be between $225 and $250 
million, including $80 to $90 million for our North Mist gas 
storage facility expansion, and non-utility capital 
investments of less than $5 million. Additional spend for gas 
storage and other investments during and after 2017 will 
depend largely on additional gas storage legislation and 
expansion opportunities. See additional discussion in Part II, 
Item 7 "Financial Condition—Cash Flows—Investing 
Activities". 

EXECUTIVE OFFICERS OF THE REGISTRANT

For information concerning our executive officers, see Part 
III, Item 10.

AVAILABLE INFORMATION

We file annual, quarterly and current reports and other 
information with the Securities and Exchange Commission 
(SEC). Reports, proxy statements and other information 
filed by us can be read, copied and requested through the 
SEC by mail at U.S. Securities and Exchange Commission, 
100 F Street, N.E., Washington, D.C. 20549, or online at its 
website (http://www.sec.gov). You can obtain information 
about access to the Public Reference Room and how to 
access or request records by calling the SEC at 1-800-
SEC-0330. The SEC website contains reports, proxy and 
information statements and other information we file 
electronically. In addition, we make available on our website 
(http://www.nwnatural.com), our annual report on Form 10-
K, quarterly reports on Form 10-Q, current reports on Form 
8-K, and amendments to those reports filed or furnished 
pursuant to Section 13(a) or 15(d) and proxy materials filed 
under Section 14 of the Securities Exchange Act of 1934, as 
amended (Exchange Act), as soon as reasonably 
practicable after we electronically file such material with, or 
furnish it to, the SEC. 

We have adopted a Code of Ethics for all employees and 
officers that is available on our website. We intend to 
disclose amendments to, and any waivers from the Code of 
Ethics on our website. Our Corporate Governance 
Standards, Director Independence Standards, charters of 
each of the committees of the Board of Directors and 
additional information about the Company are also available 
at the website. Copies of these documents may be 
requested, at no cost, by writing or calling Shareholder 
Services, NW Natural, One Pacific Square, 220 N.W. 
Second Avenue, Portland, Oregon 97209, telephone 
503-226-4211 ext. 2402.

14

ITEM 1A. RISK FACTORS 

Our business and financial results are subject to a number 
of risks and uncertainties, many of which are not within our 
control, which could adversely affect our business, financial 
condition, and results of operations. Additional risks and 
uncertainties that are not currently known to the Company 
or that are not currently believed by the Company to be 
material may also harm the Company's business, financial 
condition, and results of operations. When considering any 
investment in our securities, investors should carefully 
consider the following information, as well as information 
contained in the caption "Forward-Looking Statements", 
Item 7A, and other documents we file with the SEC. This list 
is not exhaustive and the order of presentation does not 
reflect management’s determination of priority or likelihood. 
Additionally, our listing of risk factors that primarily affects 
one of our business segments does not mean that such risk 
factor is inapplicable to our other business segments.

Risks Related to our Business Generally
REGULATORY RISK. Regulation of our businesses, including 
changes in the regulatory environment, failure of regulatory 
authorities to approve rates which provide for timely 
recovery of our costs and an adequate return on invested 
capital, or an unfavorable outcome in regulatory 
proceedings may adversely impact our financial condition 
and results of operations.

The OPUC and WUTC have general regulatory authority 
over our utility business in Oregon and Washington, 
respectively, including the rates charged to customers, 
authorized rates of return on rate base, including ROE, the 
amounts and types of securities we may issue, services we 
provide and the manner in which we provide them, the 
nature of investments we make, actions investors may take 
with respect to our company, and deferral and recovery of 
various expenses, including, but not limited to, pipeline 
replacement, environmental remediation costs, commodity 
hedging expense, transactions with affiliated interests, 
weather adjustment mechanisms and other matters. 
Similarly, in our gas storage businesses FERC has 
regulatory authority over interstate storage services, the 
CPUC has regulatory authority over our Gill Ranch storage 
operations, and the WUTC and OPUC have regulatory 
authority over our Mist storage operations.

The prices the OPUC and WUTC allow us to charge for 
retail service, and the maximum FERC-approved rates 
FERC authorizes us to charge for interstate storage and 
related transportation services, are the most significant 
factors affecting our financial position, results of operations 
and liquidity. The OPUC and WUTC have the authority to 
disallow recovery of costs they find imprudently incurred or 
otherwise disallowed. Additionally, the rates allowed by the 
FERC may be insufficient for recovery of costs incurred. We 
expect to continue to make expenditures to expand, 
improve and operate our utility distribution and gas storage 
systems. Regulators can find such expansions or 
improvements of expenditures were not prudently incurred, 
and deny recovery. Additionally, while the OPUC and WUTC 
have established an authorized rate of return for our utility 
through the ratemaking process, the regulatory process 
does not provide assurance that we will be able to achieve 
the earnings level authorized.

15

Moreover, in the normal course of business we may place 
assets in service or incur higher than expected levels of 
operating expense before rate cases can be filed to recover 
those costs—this is commonly referred to as regulatory lag. 
The failure of any regulatory commission to approve 
requested rate increases on a timely basis to recover 
increased costs or to allow an adequate return could 
adversely impact our financial condition and results of 
operations.

As a regulated utility, we frequently have dockets open with 
our regulators. The regulatory proceedings for these 
dockets typically involve multiple parties, including 
governmental agencies, consumer advocacy groups, and 
other third parties. Each party has differing concerns, but all 
generally have the common objective of limiting amounts 
included in rates. We cannot predict the timing or outcome 
of these deferred proceedings or the effects of those 
outcomes on our results of operations and financial 
condition.

ENVIRONMENTAL LIABILITY RISK. Certain of our properties 
and facilities may pose environmental risks requiring 
remediation, the costs of which are difficult to estimate and 
which could adversely affect our financial condition, results 
of operations, and cash flows.

We own, or previously owned, properties that require 
environmental remediation or other action. We accrue all 
material loss contingencies relating to these properties. A 
regulatory asset at the utility has been recorded for 
estimated costs pursuant to a Deferral Order from the 
OPUC and WUTC. In addition to maintaining regulatory 
deferrals, we settled with most of our historical liability 
insurers for only a portion of the costs we have incurred to 
date and expect to incur in the future. To the extent amounts 
we recovered from insurance are inadequate or we are 
unable to recover these deferred costs in utility customer 
rates, we would be required to reduce our regulatory assets 
which would result in a charge to current year earnings. In 
addition, in our most recent Oregon general rate case, the 
OPUC approved the SRRM, which limits recovery of our 
deferred amounts to those amounts which satisfy an annual 
prudence review and a recently adopted earnings test that 
requires the Company to contribute additional amounts 
toward environmental remediation costs above 
approximately $10 million in years in which the Company 
earns above its authorized Return on Equity (ROE). To the 
extent the Company earns more than its authorized ROE in 
a year, the Company would be required to cover 
environmental expenses greater than the $10 million with 
those earnings that exceed its authorized ROE. In addition, 
the OPUC ordered a review of the SRRM in 2018 or when 
we obtain greater certainty of environmental costs, 
whichever occurs first. These ongoing prudence reviews, 
the earnings test, or the three-year review could reduce the 
amounts we are allowed to recover, and could adversely 
affect our financial condition, results of operations and cash 
flows.

Moreover, we may have disputes with regulators and other 
parties as to the severity of particular environmental 
matters, what remediation efforts are appropriate, and the 
portion of the costs we should bear. We cannot predict with 
certainty the amount or timing of future expenditures related 

to environmental investigation, remediation or other action, 
the portions of these costs allocable to us, or disputes or 
litigation arising in relation thereto. Our liability estimates are 
based on current remediation technology, industry 
experience gained at similar sites, an assessment of our 
probable level of responsibility, and the financial condition of 
other potentially responsible parties. However, it is difficult 
to estimate such costs due to uncertainties surrounding the 
course of environmental remediation, the preliminary nature 
of certain of our site investigations, and the application of 
environmental laws that impose joint and several liabilities 
on all potentially responsible parties. These uncertainties 
and disputes arising therefrom could lead to further 
adversarial administrative proceedings or litigation, with 
associated costs and uncertain outcomes, all of which could 
adversely affect our financial condition, results of operations 
and cash flows. 

ENVIRONMENTAL REGULATION COMPLIANCE RISK. We are 
subject to environmental regulations for our ongoing 
operations, compliance with which could adversely affect 
our operations or financial results.

We are subject to laws, regulations and other legal 
requirements enacted or adopted by federal, state and local 
governmental authorities relating to protection of the 
environment, including those legal requirements that govern 
discharges of substances into the air and water, the 
management and disposal of hazardous substances and 
waste, groundwater quality and availability, plant and wildlife 
protection, and other aspects of environmental regulation. 
For example, we are subject to reporting requirements to 
the Environmental Protection Agency and the Oregon 
Department of Environmental Quality regarding greenhouse 
gas emissions. Similarly, we are also subject to the 
Washington Department of Ecology Clean Air rule, which 
caps the maximum GHGs an entity may emit without 
reduction efforts or offset credit purchases. These and other 
current and future additional environmental regulations 
could result in increased compliance costs or additional 
operating restrictions, which may or may not be recoverable 
in customer rates. If these costs are not recoverable, they 
could have an adverse effect on our financial condition and 
results of operations, particularly if those costs are not fully 
recoverable from insurance or through utility customer rates.

GLOBAL CLIMATE CHANGE RISK. Future legislation to 
address global climate change may expose us to regulatory 
and financial risk. Additionally, our business may be subject 
to physical risks associated with climate change, all of which 
could adversely affect our financial condition, results of 
operations and cash flows.

There are a number of international, federal and state 
legislative and regulatory initiatives being proposed and 
adopted in an attempt to measure, control or limit the effects 
of global warming and overall climate change, including 
greenhouse gas emissions such as carbon dioxide and 
methane. Such current or future legislation or regulation 
could impose on us operational requirements, additional 
charges to fund energy efficiency initiatives, or levy a tax 
based on carbon content. Such initiatives could result in us 
incurring additional costs to comply with the imposed 
restrictions, provide a cost advantage to energy sources 
other than natural gas, reduce demand for natural gas, 

impose costs or restrictions on end users of natural gas, 
impact the prices we charge our customers, impose 
increased costs on us associated with the adoption of new 
infrastructure and technology to respond to such 
requirements, and may impact cultural perception of our 
service or products negatively, diminishing the value of our 
brand, all of which could adversely affect our business 
practices, financial condition and results of operations.
Climate change may cause physical risks, including an 
increase in sea level, intensified storms, water scarcity and 
changes in weather conditions, such as changes in 
precipitation, average temperatures and extreme wind or 
other climate conditions. A significant portion of the nation’s 
gas infrastructure is located in areas susceptible to storm 
damage that could be aggravated by wetland and barrier 
island erosion, which could give rise to gas supply 
interruptions and price spikes.

These and other physical changes could result in 
disruptions to natural gas production and transportation 
systems potentially increasing the cost of gas beyond that 
assumed in our PGA and affecting our ability to procure gas 
to meet our customer demand. These changes could also 
affect our distribution systems resulting in increased 
maintenance and capital costs, disruption of service, 
regulatory actions and lower customer satisfaction. 
Additionally, to the extent that climate change adversely 
impacts the economic health or weather conditions of our 
service territory directly, it could adversely impact customer 
demand or our customers' ability to pay. Such physical risks 
could have an adverse effect on our financial condition, 
results of operations, and cash flows.

STRATEGIC TRANSACTION RISK. Our ability to successfully 
complete strategic transactions, including merger, 
acquisition, divestiture, joint venture, business development 
projects or other strategic transactions is subject to 
significant risks, including the risk that required regulatory or 
governmental approvals may not be obtained, risks relating 
to unknown or undisclosed problems or liabilities, and the 
risk that for these or other reasons, we may be unable to 
achieve some or all of the benefits that we anticipate from 
such transactions.

From time to time, we have pursued and may continue to 
pursue strategic transactions including merger, acquisition, 
divestiture, joint venture, business development projects or 
other strategic transactions. Any such transactions involve 
substantial risks, including the following:

• 

• 

acquired businesses or assets may not produce 
revenues, earnings or cash flow at anticipated 
levels;
acquired businesses or assets could have 
environmental, permitting or other problems for 
which contractual protections prove inadequate;
•  we may assume liabilities which were not disclosed 
to us, that exceed our estimates, or for which our 
rights to indemnification from the seller are limited;

•  we may be unable to obtain the necessary 

regulatory or governmental approvals to close a 
transaction, such approvals may be granted 
subject to terms that are unacceptable to us, or we 
may be unable to achieve anticipated regulatory 

16

 
treatment of any such transaction, or such benefits 
may be delayed or not occur at all. 

BUSINESS DEVELOPMENT RISK. Our business development 
projects may encounter unanticipated obstacles, costs, 
changes or delays that could result in a project becoming 
impaired, which could negatively impact our financial 
condition, results of operations and cash flows.

Business development projects involve many risks. We are 
currently engaged in several business development 
projects, including, but not limited to, the early planning and 
development stages for a regional pipeline in Oregon, and 
an expansion of our gas storage facility at Mist. We may 
also engage in other business development projects such 
as investment in additional long-term gas reserves or CNG 
refueling stations. These projects may not be successful.  
Additionally, we may not be able to obtain required 
governmental permits and approvals to complete our 
projects in a cost-efficient or timely manner potentially 
resulting in delays or abandonment of the projects. We 
could also experience startup and construction delays, 
construction cost overruns, inability to negotiate acceptable 
agreements such as rights-of-way, easements, construction, 
gas supply or other material contracts, changes in customer 
demand or commitment, public opposition to projects, 
changes in market prices, and operating cost increases. 
Additionally, we may be unable to finance our business 
development projects at acceptable interest rates or within a 
scheduled time frame necessary for completing the project. 
One or more of these events could result in the project 
becoming impaired, and such impairment could have an 
adverse effect on our financial condition and results of 
operations.

JOINT PARTNER RISK. Investing in business development 
projects through partnerships, joint ventures or other 
business arrangements affects our ability to manage certain 
risks and could adversely impact our financial condition, 
results of operations and cash flows.

We use joint ventures and other business arrangements to 
manage and diversify the risks of certain utility and non-
utility development projects, including our Trail West 
pipeline, Gill Ranch storage and our gas reserves 
agreements. We may acquire or develop part-ownership 
interests in other similar projects in the future. Under these 
arrangements, we may not be able to fully direct the 
management and policies of the business relationships, and 
other participants in those relationships may take action 
contrary to our interests including making operational 
decisions that could affect our costs and liabilities. In 
addition, other participants may withdraw from the project, 
divest important assets, become financially distressed or 
bankrupt, or have economic or other business interests or 
goals that are inconsistent with ours. 

For example, our gas reserves arrangements, which 
operate as a hedge backed by physical gas supplies, 
involve a number of risks. These risks include gas 
production that is significantly less than the expected 
volumes, or no gas volumes; operating costs that are higher 
than expected; changes in our consolidated tax position or 
tax laws that could affect our ability to take, or timing of, 
certain tax benefits that impact the financial outcome of this 

transaction; inherent risks of gas production, including 
disruption to operations or complete shut-in of the field; and 
a participant in one of these business arrangements acting 
contrary to our interests. In addition, while the cost of the 
original gas reserves venture is currently included in 
customer rates, the occurrence of one or more of these 
risks, could affect our ability to recover this hedge in rates.  
Further, any new gas reserves arrangements have not been 
approved for inclusion in rates, and our regulators may 
ultimately determine to not include all or a portion of future 
transactions in rates. The realization of any of these 
situations could adversely impact the project as well as our 
financial condition, results of operations and cash flows. 

OPERATING RISK. Transporting and storing natural gas 
involves numerous risks that may result in accidents and 
other operating risks and costs, some or all of which may 
not be fully covered by insurance, and which could 
adversely affect our financial condition, results of operations 
and cash flows.

Our operations are subject to all of the risks and hazards 
inherent in the businesses of local gas distribution and 
storage, including:
• 

earthquakes, floods, storms, landslides and other 
adverse weather conditions and hazards;
leaks or other losses of natural gas or other chemicals 
or compounds as a result of the malfunction of 
equipment or facilities;
damages from third parties, including construction, farm 
and utility equipment or other surface users;
operator errors;
negative performance by our storage reservoirs that 
could cause us to fail to meet expected or forecasted 
operational levels or contractual commitments to our 
customers;
problems maintaining, or the malfunction of, pipelines, 
wellbores and related equipment and facilities that form 
a part of the infrastructure that is critical to the 
operation of our gas distribution and storage facilities;
collapse of underground storage caverns;
operating costs that are substantially higher than 
expected;

• 

• 

• 
• 

• 

• 
• 

• 

•  migration of natural gas through faults in the rock or to 
some area of the reservoir where existing wells cannot 
drain the gas effectively resulting in loss of the gas;
blowouts (uncontrolled escapes of gas from a pipeline 
or well) or other accidents, fires and explosions; and
risks and hazards inherent in the drilling operations 
associated with the development of the gas storage 
facilities and/or wells.

• 

These risks could result in personal injury or loss of human 
life, damage to and destruction of property and equipment, 
pollution or other environmental damage, breaches of our 
contractual commitments, and may result in curtailment or 
suspension of our operations, which in turn could lead to 
significant costs and lost revenues. Further, because our 
pipeline, storage and distribution facilities are in or near 
populated areas, including residential areas, commercial 
business centers, and industrial sites, any loss of human life 
or adverse financial outcomes resulting from such events 
could be significant. Additionally, we may not be able to 
obtain the level or types of insurance we desire, and the 
insurance coverage we do obtain may contain large 

17

 
deductibles or fail to cover certain hazards or cover all 
potential losses. The occurrence of any operating risks not 
covered by insurance could adversely affect our financial 
condition, results of operations and cash flows.

BUSINESS CONTINUITY RISK. We may be adversely 
impacted by local or national disasters, pandemic illness, 
terrorist activities, including cyber-attacks or data breaches, 
and other extreme events to which we may not be able to 
promptly respond.

Local or national disasters, pandemic illness, terrorist 
activities, including cyber-attacks and data breaches, and 
other extreme events are a threat to our assets and 
operations. Companies in our industry may face a 
heightened risk due to exposure to acts of terrorism, 
including physical and security breaches of our information 
technology infrastructure in the form of cyber-attacks.  
These attacks could target or impact our technology or 
mechanical systems that operate our natural gas 
distribution, transmission or storage facilities and result in a 
disruption in our operations, damage to our system and 
inability to meet customer requirements. In addition, the 
threat of terrorist activities could lead to increased economic 
instability and volatility in the price of natural gas that could 
affect our operations. Threatened or actual national 
disasters or terrorist activities may also disrupt capital 
markets and our ability to raise capital, or impact our 
suppliers or our customers directly. Local disaster or 
pandemic illness could result in part of our workforce being 
unable to operate or maintain our infrastructure or perform 
other tasks necessary to conduct our business. A slow or 
inadequate response to events may have an adverse 
impact on operations and earnings. We may not be able to 
obtain sufficient insurance to cover all risks associated with 
local and national disasters, pandemic illness, terrorist 
activities and other events.  Additionally, large scale natural 
disasters or terrorist attacks could destabilize the insurance 
industry making insurance we do have unavailable, which 
could increase the risk that an event could adversely affect 
our operations or financial results.

HOLDING COMPANY RISK. If we were to reorganize as a 
holding company, we would likely depend on our operating 
subsidiaries to meet financial obligations.

We are pursuing regulatory approval for a reorganization 
into a holding company structure. If we receive regulatory, 
Board and shareholder approval and we were to choose to 
proceed with a holding company structure, Company 
common stock would be converted or exchanged into 
shares of a holding company with no significant assets other 
than the stock of its operating subsidiaries, including NW 
Natural. Generally, a holding company's ability to pay 
dividends to shareholders would be dependent on the ability 
of its subsidiaries to generate sufficient net income and 
cash flows to service their obligations and pay upstream 
dividends. The ability of the holding company's subsidiaries 
to pay upstream dividends and make other distributions 
would be subject to applicable state law and regulatory 
restrictions.

EMPLOYEE BENEFIT RISK. The cost of providing pension 
and postretirement healthcare benefits is subject to changes 
in pension assets and liabilities, changing employee 

demographics and changing actuarial assumptions, which 
may have an adverse effect on our financial condition, 
results of operations and cash flows.

Until we closed the pension plans to new hires, which for 
non-union employees was in 2006 and for union employees 
was in 2009, we provided pension plans and postretirement 
healthcare benefits to eligible full-time utility employees and 
retirees. Most of our current utility employees were hired 
prior to these dates, and therefore remain eligible for these 
plans. Our cost of providing such benefits is subject to 
changes in the market value of our pension assets, changes 
in employee demographics including longer life 
expectancies, increases in healthcare costs, current and 
future legislative changes, and various actuarial calculations 
and assumptions. The actuarial assumptions used to 
calculate our future pension and postretirement healthcare 
expense may differ materially from actual results due to 
significant market fluctuations and changing withdrawal 
rates, wage rates, interest rates and other factors. These 
differences may result in an adverse impact on the amount 
of pension contributions, pension expense or other 
postretirement benefit costs recorded in future periods. 
Sustained declines in equity markets and reductions in bond 
rates may have a material adverse effect on the value of our 
pension fund assets and liabilities. In these circumstances, 
we may be required to recognize increased contributions 
and pension expense earlier than we had planned to the 
extent that the value of pension assets is less than the total 
anticipated liability under the plans, which could have a 
negative impact on our financial condition, results of 
operations and cash flows.

WORKFORCE RISK. Our business is heavily dependent on 
being able to attract and retain qualified employees and 
maintain a competitive cost structure with market-based 
salaries and employee benefits, and workforce disruptions 
could adversely affect our operations and results.

Our ability to implement our business strategy and serve our 
customers is dependent upon our continuing ability to attract 
and retain talented professionals and a technically skilled 
workforce, and being able to transfer the knowledge and 
expertise of our workforce to new employees as our largely 
older workforce retires. We expect that a significant portion 
of our workforce will retire within the current decade, which 
will require that we attract, train and retain skilled workers to 
prevent loss of institutional knowledge or skills gap.  Without 
an appropriately skilled workforce, our ability to provide 
quality service and meet our regulatory requirements will be 
challenged and this could negatively impact our earnings. 
Additionally, within our utility segment, a majority of our 
workers are represented by the OPEIU Local No.11 AFL-
CIO, and are covered by a collective bargaining agreement 
that extends to November 30, 2019. Within our gas storage 
segment, approximately 8 employees at our Gill Ranch 
Storage Facility elected to be represented by IBEW Local 
Union No. 1245, and are currently in the process of 
negotiating the first collective bargaining agreement for that 
employee group. Disputes with unions representing our 
employees over terms and conditions of their respective 
agreements could result in instability in our labor 
relationship and work stoppages that could impact the 
timely delivery of gas and other services from our utility and 
gas storage facilities, which could strain relationships with 

18

customers and state regulators and cause a loss of 
revenues. Our collective bargaining agreements may also 
limit our flexibility in dealing with our workforce, and our 
ability to change work rules and practices and implement 
other efficiency-related improvements to successfully 
compete in today’s challenging marketplace, which may 
negatively affect our financial condition and results of 
operations.

LEGISLATIVE, COMPLIANCE AND TAXING AUTHORITY RISK. 
We are subject to governmental regulation, and compliance 
with local, state and federal requirements, including taxing 
requirements, and unforeseen changes in or interpretations 
of such requirements could affect our financial condition and 
results of operations.

We are subject to regulation by federal, state and local 
governmental authorities. We are required to comply with a 
variety of laws and regulations and to obtain authorizations, 
permits, approvals and certificates from governmental 
agencies in various aspects of our business. Significant 
changes in federal, state, or local governmental leadership 
can accelerate or amplify changes in existing laws or 
regulations, or the manner in which they are interpreted or 
enforced. For example, the result of the 2016 United States 
Presidential election has or will result in leadership change 
in many federal administrative agencies. Though we cannot 
predict the changes in laws, regulations, or enforcement 
that are likely as a result of these transitions, we expect 
there to be a number of significant changes. We cannot 
predict with certainty the impact of any future revisions or 
changes in interpretations of existing regulations or the 
adoption of new laws and regulations. Additionally, any 
failure to comply with existing or new laws and regulations 
could result in fines, penalties or injunctive measures that 
could affect operating assets. For example, under the 
Energy Policy Act of 2005, the FERC has civil authority 
under the Natural Gas Act to impose penalties for current 
violations of up to $1 million per day for each violation. In 
addition, as the regulatory environment for our industry 
increases in complexity, the risk of inadvertent 
noncompliance may also increase. Changes in regulations, 
the imposition of additional regulations, and the failure to 
comply with laws and regulations could negatively influence 
our operating environment and results of operations. 

Additionally, changes in federal, state or local tax laws and 
their related regulations, or differing interpretations or 
enforcement of applicable law by a federal, state or local 
taxing authority, could result in substantial cost to us and 
negatively affect our results of operations. Tax law and its 
related regulations and case law are inherently complex and 
dynamic. Disputes over interpretations of tax laws may be 
settled with the taxing authority in examination, upon appeal 
or through litigation. Our judgments may include reserves 
for potential adverse outcomes regarding tax positions that 
have been taken that may be subject to challenge by taxing 
authorities. Changes in laws, regulations or adverse 
judgments and the inherent difficulty in quantifying potential 
tax effects of business decisions may negatively affect our 
financial condition and results of operations.

SAFETY REGULATION RISK. We may experience increased 
federal, state and local regulation of the safety of our 

systems and operations, which could adversely affect our 
operating costs and financial results.

The safety and protection of the public, our customers and 
our employees is and will remain our top priority. We are 
committed to consistently monitoring and maintaining our 
distribution system and storage operations to ensure that 
natural gas is acquired, stored and delivered safely, reliably 
and efficiently. Given recent high-profile natural gas 
explosions, leaks and accidents in other parts of the country 
involving both distribution systems and storage facilities, we 
anticipate that the natural gas industry may be the subject of 
even greater federal, state and local regulatory oversight. 
For example, in 2016, the Protecting our Infrastructure of 
Pipelines and Enhancing Safety Act (PIPES Act) was signed 
into law increasing regulations for natural gas storage 
pipelines and underground storage facilities. Similarly, in 
2016 California passed legislation directing the Department 
of Oil, Gas and Geothermal Resources to develop 
regulations affecting gas storage operations. 

We intend to work diligently with industry associations and 
federal and state regulators to seek to ensure compliance 
with these and other new laws. We expect there to be 
increased costs associated with compliance, and those 
costs could be significant. If these costs are not recoverable 
in our customer rates, they could have a negative impact on 
our operating costs and financial results.

HEDGING RISK. Our risk management policies and hedging 
activities cannot eliminate the risk of commodity price 
movements and other financial market risks, and our 
hedging activities may expose us to additional liabilities for 
which rate recovery may be disallowed, which could result 
in an adverse impact on our operating revenues, costs, 
derivative assets and liabilities and operating cash flows.

Our gas purchasing requirements expose us to risks of 
commodity price movements, while our use of debt and 
equity financing exposes us to interest rate, liquidity and 
other financial market risks. In our Utility segment, we 
attempt to manage these exposures with both financial and 
physical hedging mechanisms, including our gas reserves 
transactions which are hedges backed by physical gas 
supplies. While we have risk management procedures for 
hedging in place, they may not always work as planned and 
cannot entirely eliminate the risks associated with hedging. 
Additionally, our hedging activities may cause us to incur 
additional expenses to obtain the hedge. We do not hedge 
our entire interest rate or commodity cost exposure, and the 
unhedged exposure will vary over time. Gains or losses 
experienced through hedging activities, including carrying 
costs, generally flow through the PGA mechanism or are 
recovered in future general rate cases. However, the hedge 
transactions we enter into for the utility are subject to a 
prudence review by the OPUC and WUTC, and, if found 
imprudent, those expenses may be, and have been 
previously, disallowed, which could have an adverse effect 
on our financial condition and results of operations. 

In addition, our actual business requirements and available 
resources may vary from forecasts, which are used as the 
basis for our hedging decisions, and could cause our 
exposure to be more or less than we anticipated. Moreover, 
if our derivative instruments and hedging transactions do 

19

 
not qualify for regulatory deferral and we do not elect hedge 
accounting treatment under generally accepted accounting 
standards, our results of operations and financial condition 
could be adversely affected.

We also have credit-related exposure to derivative 
counterparties. Counterparties owing us money or physical 
natural gas commodities could breach their obligations. 
Should the counterparties to these arrangements fail to 
perform, we may be forced to enter into alternative 
arrangements to meet our normal business requirements. In 
that event, our financial results could be adversely affected. 
Additionally, under most of our hedging arrangements, any 
downgrade of our senior unsecured long-term debt credit 
rating could allow our counterparties to require us to post 
cash, a letter of credit or other form of collateral, which 
would expose us to additional costs and may trigger 
significant increases in borrowing from our credit facilities if 
the credit rating downgrade is below investment grade.  
Further, based on current interpretations, we are not 
considered a "swap dealer" or "major swap participant" in 
2016, so we are exempt from certain requirements under 
the Dodd-Frank Act.  If we are unable to claim this 
exemption, we could be subject to higher costs for our 
derivatives activities. 

INABILITY TO ACCESS CAPITAL MARKET RISK. Our inability 
to access capital, or significant increases in the cost of 
capital, could adversely affect our financial condition and 
results of operations.

Our ability to obtain adequate and cost effective short-term 
and long-term financing depends on maintaining investment 
grade credit ratings as well as the existence of liquid and 
stable financial markets. Our businesses rely on access to 
capital markets, including commercial paper, bond and 
equity markets, to finance our operations, construction 
expenditures and other business requirements, and to 
refund maturing debt that cannot be funded entirely by 
internal cash flows. Disruptions in capital markets could 
adversely affect our ability to access short-term and long-
term financing. Our access to funds under committed short-
term credit facilities, which are currently provided by a 
number of banks, is dependent on the ability of the 
participating banks to meet their funding commitments. 
Those banks may not be able to meet their funding 
commitments if they experience shortages of capital and 
liquidity. Disruptions in the bank or capital financing markets 
as a result of economic uncertainty, changing or increased 
regulation of the financial sector, or failure of major financial 
institutions could adversely affect our access to capital and 
negatively impact our ability to run our business and make 
strategic investments.

A negative change in our current credit ratings, particularly 
below investment grade, could adversely affect our cost of 
borrowing and access to sources of liquidity and capital. 
Such a downgrade could further limit our access to 
borrowing under available credit lines. Additionally, 
downgrades in our current credit ratings below investment 
grade could cause additional delays in accessing the capital 
markets by the utility while we seek supplemental state 
regulatory approval, which could hamper our ability to 
access credit markets on a timely basis. A credit downgrade 
could also require additional support in the form of letters of 

credit, cash or other forms of collateral and otherwise 
adversely affect our financial condition and results of 
operations.

REPUTATIONAL RISKS. Customers', legislators', and 
regulators' opinions of us are affected by many factors, 
including system reliability and safety, protection of 
customer information, rates, media coverage, and public 
sentiment. To the extent that customers, legislators, or 
regulators have or develop a negative opinion of us, our 
financial positions, results of operations and cash flows 
could be adversely affected. 

A number of factors can affect customer satisfaction 
including: service interruptions or safety concerns, due to 
failures of equipment or facilities or from other causes, and 
our ability to promptly respond to such failures; our ability to 
safeguard sensitive customer information; and the timing 
and magnitude of rate increases, and volatility of rates. 
Customers', legislators', and regulators' opinions of us can 
also be affected by media coverage, including the 
proliferation of social media, which may include information, 
whether factual or not, that damages our brand and 
reputation.

If customers, legislators, or regulators have or develop a 
negative opinion of us and our utility services, this could 
result in increased regulatory oversight and could affect the 
returns on common equity we are allowed to earn. 
Additionally, negative opinions about us could make it more 
difficult for us to achieve favorable legislative or regulatory 
outcomes. Negative opinions could also result in sales 
volumes reductions or increased use of other sources of 
energy. Any of these consequences could adversely affect 
our financial position, results of operations and cash flows. 

Risks Related Primarily to Our Local Utility Business
REGULATORY ACCOUNTING RISK. In the future, we may no 
longer meet the criteria for continued application of 
regulatory accounting practices for all or a portion of our 
regulated operations. 

If we could no longer apply regulatory accounting, we could 
be required to write off our regulatory assets and precluded 
from the future deferral of costs not recovered through rates 
at the time such amounts are incurred, even if we are 
expected to recover these amounts from customers in the 
future. 

GAS PRICE RISK. Higher natural gas commodity prices and 
volatility in the price of gas may adversely affect our results 
of operations and cash flows.

The cost of natural gas is affected by a variety of factors, 
including weather, changes in demand, the level of 
production and availability of natural gas supplies, 
transportation constraints, availability and cost of pipeline 
capacity, federal and state energy and environmental 
regulation and legislation, natural disasters and other 
catastrophic events, national and worldwide economic and 
political conditions, and the price and availability of 
alternative fuels. In our utility segment, the cost we pay for 
natural gas is generally passed through to our customers 
through an annual PGA rate adjustment. If gas prices were 
to increase significantly, it would raise the cost of energy to 

20

our utility customers, potentially causing those customers to 
conserve or switch to alternate sources of energy. 
Significant price increases could also cause new home 
builders and commercial developers to select alternative 
energy sources. Decreases in the volume of gas we sell 
could reduce our earnings, and a decline in customers could 
slow growth in our future earnings. Additionally, because a 
portion of any 10% or 20% difference between the 
estimated average PGA gas cost in rates and the actual 
average gas cost incurred is recognized as current income 
or expense, higher average gas costs than those assumed 
in setting rates can adversely affect our operating cash 
flows, liquidity and results of operations. Additionally, 
notwithstanding our current rate structure, higher gas costs 
could result in increased pressure on the OPUC or the 
WUTC to seek other means to reduce rates, which also 
could adversely affect our results of operations and cash 
flows.

Higher gas prices may also cause us to experience an 
increase in short-term debt and temporarily reduce liquidity 
because we pay suppliers for gas when it is purchased, 
which can be in advance of when these costs are recovered 
through rates. Significant increases in the price of gas can 
also slow our collection efforts as customers experience 
increased difficulty in paying their higher energy bills, 
leading to higher than normal delinquent accounts 
receivable resulting in greater expense associated with 
collection efforts and increased bad debt expense.

environmental impact or public perception of such other 
energy sources improves relative to natural gas, it may 
negatively affect our ability to attract new customers or 
retain our existing residential, commercial and industrial 
customers, which could have a negative impact on our 
customer growth rate and results of operations.

RELIANCE ON THIRD PARTIES TO SUPPLY NATURAL GAS 
RISK. We rely on third parties to supply the natural gas in 
our distribution segment, and limitations on our ability to 
obtain supplies, or failure to receive expected supplies for 
which we have contracted, could have an adverse impact 
on our financial results.

Our ability to secure natural gas for current and future sales 
depends upon our ability to purchase and receive delivery of 
supplies of natural gas from third parties. We, and in some 
cases, our suppliers of natural gas do not have control over 
the availability of natural gas supplies, competition for those 
supplies, disruptions in those supplies, priority allocations 
on transmission pipelines, or pricing of those supplies. 
Additionally, third parties on whom we rely may fail to deliver 
gas for which we have contracted. If we are unable to 
obtain, or are limited in our ability to obtain, natural gas from 
our current suppliers or new sources, we may not be able to 
meet our customers' gas requirements and would likely 
incur costs associated with actions necessary to mitigate 
services disruptions, both of which could significantly and 
negatively impact our results of operations.

CUSTOMER GROWTH RISK. Our utility margin, earnings and 
cash flow may be negatively affected if we are unable to 
sustain customer growth rates in our local gas distribution 
segment.

SINGLE TRANSPORTATION PIPELINE RISK. We rely on a 
single pipeline company for the transportation of gas to our 
service territory, a disruption of which could adversely 
impact our ability to meet our customers’ gas requirements.

Our utility margins and earnings growth have largely 
depended upon the sustained growth of our residential and 
commercial customer base due, in part, to the new 
construction housing market, conversions of customers to 
natural gas from other energy sources and growing 
commercial use of natural gas. The last recession slowed 
new construction. While construction has resumed, it has 
not returned to the pre-recession pace and has been heavily 
multi-family, which is a segment that has historically used 
natural gas less frequently. Insufficient growth in these 
markets, for economic, political or other reasons could result 
in an adverse long-term impact on our utility margin, 
earnings and cash flows.

RISK OF COMPETITION. Our gas distribution business is 
subject to increased competition which could negatively 
affect our results of operations.

In the residential and commercial markets, our gas 
distribution business competes primarily with suppliers of 
electricity, fuel oil, and propane. In the industrial market, we 
compete with suppliers of all forms of energy. Competition 
among these forms of energy is based on price, efficiency, 
reliability, performance, market conditions, technology, 
environmental impacts and public perception.

Technological improvements in other energy sources such 
as heat pumps, batteries or other alternative technologies 
could erode our competitive advantage. If natural gas prices 
rise relative to other energy sources, or if the cost, 

Our distribution system is directly connected to a single 
interstate pipeline, which is owned and operated by 
Northwest Pipeline. The pipeline’s gas flows are bi-
directional, transporting gas into the Portland metropolitan 
market from two directions: (1) the north, which brings 
supplies from the British Columbia and Alberta supply 
basins; and (2) the east, which brings supplies from the 
Alberta and the U.S. Rocky Mountain supply basins. If there 
is a rupture or inadequate capacity in the pipeline, we may 
not be able to meet our customers’ gas requirements and 
we would likely incur costs associated with actions 
necessary to mitigate service disruptions, both of which 
could significantly and negatively impact our results of 
operations.

WEATHER RISK. Warmer than average weather may have a 
negative impact on our revenues and results of operations.

We are exposed to weather risk primarily in our utility 
segment. A majority of our volume is driven by gas sales to 
space heating residential and commercial customers during 
the winter heating season. Current utility rates are based on 
an assumption of average weather. Warmer than average 
weather typically results in lower gas sales. Colder weather 
typically results in higher gas sales. Although the effects of 
warmer or colder weather on utility margin in Oregon are 
expected to be mitigated through the operation of our 
weather normalization mechanism, weather variations from 
normal could adversely affect utility margin because we may 
be required to purchase more or less gas at spot rates, 

21

which may be higher or lower than the rates assumed in our 
PGA. Also, a portion of our Oregon residential and 
commercial customers (usually less than 10%) have opted 
out of the weather normalization mechanism, and 11% of 
our customers are located in Washington where we do not 
have a weather normalization mechanism. These effects 
could have an adverse effect on our financial condition, 
results of operations and cash flows.

CUSTOMER CONSERVATION RISK. Customers’ conservation 
efforts may have a negative impact on our revenues.

An increasing national focus on energy conservation, 
including improved building practices and appliance 
efficiencies may result in increased energy conservation by 
customers. This can decrease our sales of natural gas and 
adversely affect our results of operations because revenues 
are collected mostly through volumetric rates, based on the 
amount of gas sold. In Oregon, we have a conservation 
tariff which is designed to recover lost utility margin due to 
declines in residential and small commercial customers’ 
consumption. However, we do not have a conservation tariff 
in Washington that provides us this margin protection on 
sales to customers in that state.

RELIANCE ON TECHNOLOGY RISK. Our efforts to integrate, 
consolidate and streamline our operations have resulted in 
increased reliance on technology, the failure or security 
breach of which could adversely affect our financial 
condition and results of operations.

Over the last several years we have undertaken a variety of 
initiatives to integrate, standardize, centralize and 
streamline our operations. These efforts have resulted in 
greater reliance on technological tools such as: an 
enterprise resource planning system, an automated 
dispatch system, an automated meter reading system, a 
customer information system, a web-based ordering and 
tracking system, and other similar technological tools and 
initiatives. The failure of any of these or other similarly 
important technologies, or our inability to have these 
technologies supported, updated, expanded or integrated 
into other technologies, could adversely impact our 
operations. We take precautions to protect our systems, but 
there is no guarantee that the procedures we have 
implemented to protect against unauthorized access to 
secured data and systems are adequate to safeguard 
against all security breaches. Our utility could experience 
breaches of security pertaining to sensitive customer, 
employee and vendor information maintained by the utility in 
the normal course of business which could adversely affect 
the utility’s reputation, diminish customer confidence, disrupt 
operations, materially increase the costs we incur to protect 
against these risks, and subject us to possible financial 
liability or increased regulation or litigation, any of which 
could adversely affect our financial condition and results of 
operations.

Furthermore, we rely on information technology systems in 
our operations of our distribution and storage operations. 
There are various risks associated with these systems, 
including, hardware and software failure, communications 
failure, data distortion or destruction, unauthorized access 
to data, misuse of proprietary or confidential data, 
unauthorized control through electronic means, 

22

programming mistakes and other inadvertent errors or 
deliberate human acts. In particular, cyber security attacks, 
terrorism or other malicious acts could damage, destroy or 
disrupt all of our business systems. Any failure of 
information technology systems could result in a loss of 
operating revenues, an increase in operating expenses and 
costs to repair or replace damaged assets. As these 
potential cyber security attacks become more common and 
sophisticated, we could be required to incur costs to 
strengthen our systems or obtain specific insurance 
coverage against potential losses.

Risks Related Primarily to Our Gas Storage 
Businesses
LONG-TERM LOW OR STABILIZATION OF GAS PRICE RISK. 
Any significant stabilization of natural gas prices or long-
term low gas prices could have a negative impact on the 
demand for our natural gas storage services, which could 
adversely affect our financial results.

Storage businesses benefit from price volatility, which 
impacts the level of demand for services and the rates that 
can be charged for storage services. Largely due to the 
abundant supply of natural gas made available by hydraulic 
fracturing techniques, natural gas prices have dropped 
significantly to levels that are near historic lows. If prices 
and volatility remain low or decline further, then the demand 
for storage services, and the prices that we will be able to 
charge for those services, may decline or be depressed for 
a prolonged period of time. Prices below the costs to 
operate the storage facility could result in a decision to shut 
in all or a portion of the facility. A sustained decline in these 
prices or a shut-in of all or a portion of the facility could have 
an adverse impact on our financial condition, results of 
operations and cash flows.

NATURAL GAS STORAGE COMPETITION RISK. Increasing 
competition in the natural gas storage business could 
reduce the demand for our storage services and drive prices 
down for storage, which could adversely affect our financial 
condition, results of operations and cash flows.

Our natural gas storage segment competes primarily with 
other storage facilities and pipelines. Natural gas storage is 
an increasingly competitive business, with the ability to 
expand or build new storage capacity in California, the U.S. 
Rocky Mountains and elsewhere in the United States and 
Canada. Increased competition in the natural gas storage 
business could reduce the demand for our natural gas 
storage services, drive prices down for our storage 
business, and adversely affect our ability to renew or 
replace existing contracts at rates sufficient to maintain 
current revenues and cash flows, which could adversely 
affect our financial condition, results of operations and cash 
flows.

IMPAIRMENT OF LONG-LIVED ASSETS RISK. If storage 
pricing does not improve, or higher value customers are not 
obtained, our Gill Ranch storage asset may be impaired, 
which could have a material effect on our financial condition, 
or results of operations.

We review the carrying value of long-lived assets whenever 
events or changes in circumstances indicate the carrying 
amount of the assets might not be recoverable. The 

 
determination of recoverability is based on the undiscounted 
net cash flows expected to result from the operation of such 
assets. Projected cash flows depend on the future operating 
costs associated with the asset, storage pricing, the ability 
to contract with higher value customers, and the future 
market and price for gas storage over the remaining life of 
the asset. Sustained low gas storage prices, the failure to 
contract with higher value customers, or operating costs that 
are above revenues from the facility could result in an 
impairment of the carrying value of our Gill Ranch storage 
facility, which was $196.9 million at December 31, 
2016. Similarly, if we were to determine to sell the Gill 
Ranch storage facility, such determination may result in an 
impairment of the carrying value of the facility. Any 
impairment charge taken by the Company with respect to its 
long-lived assets, including Gill Ranch, could be material 
and could have a material effect on the Company’s financial 
condition and results of operations.

THIRD-PARTY PIPELINE RISK. Our gas storage businesses 
depend on third-party pipelines that connect our storage 
facilities to interstate pipelines, the failure or unavailability of 
which could adversely affect our financial condition, results 
of operations and cash flows.

Our gas storage facilities are reliant on the continued 
operation of a third-party pipeline and other facilities that 
provide delivery options to and from our storage facilities. 
Because we do not own all of these pipelines, their 
operations are not within our control. If the third-party 
pipeline to which we are connected were to become 
unavailable for current or future withdrawals or injections of 
natural gas due to repairs, damage to the infrastructure, 
lack of capacity or other reasons, our ability to operate 
efficiently and satisfy our customers’ needs could be 
compromised, thereby potentially having an adverse impact 
on our financial condition, results of operations and cash 
flows.

Resource centers are maintained on owned or leased 
premises at convenient points in the distribution system to 
provide service within our utility service territory. We also 
own LNG storage facilities in Portland and near Newport, 
Oregon.

Gas Storage Properties 
We hold leases and other property interests in 
approximately 12,000 net acres of underground natural gas 
storage in Oregon and approximately 5,000 net acres of 
underground natural gas storage in California, and 
easements and other property interests related to pipelines 
associated with those facilities. We own rights to depleted 
gas reservoirs near Mist, Oregon, that are continuing to be 
developed and operated as underground gas storage 
facilities. We also hold an option to purchase future storage 
rights in certain other areas of the Mist gas field in Oregon, 
as well as in California related to the Gill Ranch storage 
facility.

We consider all of our properties currently used in our 
operations, both owned and leased, to be well maintained, 
in good operating condition, and, along with planned 
additions, adequate for our present and foreseeable future 
needs.

Our Mortgage and Deed of Trust (Mortgage) is a first 
mortgage lien on substantially all of the property constituting 
our utility plant.

ITEM 3. LEGAL PROCEEDINGS 

Other than the proceedings disclosed in Note 15, we have 
only nonmaterial litigation in the ordinary course of 
business.

ITEM 4. MINE SAFETY DISCLOSURES

ITEM 1B. UNRESOLVED STAFF COMMENTS

Not applicable.

We have no unresolved comments.

ITEM 2. PROPERTIES

Utility Properties
Our natural gas pipeline system consists of approximately 
14,000 miles of distribution and transmission mains located 
in our service territory in Oregon and Washington. In 
addition, the pipeline system includes service pipelines, 
meters and regulators, and gas regulating and metering 
stations. Pipeline mains are located in municipal streets or 
alleys pursuant to franchise or occupation ordinances, in 
county roads or state highways pursuant to agreements or 
permits granted pursuant to statute, or on lands of others 
pursuant to easements obtained from the owners of such 
lands. We also hold permits for the crossing of numerous 
navigable waterways and smaller tributaries throughout our 
entire service territory.

We own service building facilities in Portland, as well as 
various satellite service centers, garages, warehouses, and 
other buildings necessary and useful in the conduct of our 
business. We also lease office space in Portland for our 
corporate headquarters, which expires on May 31, 2020. 

23

 
  
 
 
  
PART II

ITEM 5. MARKET FOR REGISTRANT’S COMMON EQUITY, RELATED STOCKHOLDER MATTERS AND 
ISSUER PURCHASES OF EQUITY SECURITIES

Our common stock is listed and trades on the New York Stock Exchange under the symbol NWN. The high and low trades for 
our common stock during the past two years were as follows:

Quarter Ended

March 31

June 30

September 30

December 31

2016

2015

High

Low

High

Low

$

54.51

$

48.90

$

52.25

$

64.84

66.17

61.85

49.46

57.96

53.50

49.77

46.74

51.85

The closing price for our common stock on December 31, 2016 and 2015 was $59.80 and $50.61, respectively. 

As of February 17, 2017, there were 5,459 holders of record of our common stock.

Dividends per share paid during the past two years were as follows:

Payment Month

February

May

August

November

Total per share

2016

2015

$

$

0.4675

$

0.4675

0.4675

0.4700

1.8725

$

43.35

41.32

42.00

45.03

0.4650

0.4650

0.4650

0.4675

1.8625

The declaration and amount of future dividends depend upon our earnings, cash flows, financial condition, and other factors. 
The amount and timing of dividends payable on our common stock are within the sole discretion of our Board of Directors. 
Subject to Board approval, we expect to continue paying cash dividends on our common stock on a quarterly basis. 

The following table provides information about purchases of our equity securities that are registered pursuant to Section 12 of 
the Securities Exchange Act of 1934 during the quarter ended December 31, 2016:

Period

Balance forward

10/01/16-10/31/16

11/01/16-11/30/16

12/01/16-12/31/16

Total

Issuer Purchases of Equity Securities

Total Number
of Shares Purchased(1)

Average
Price Paid per Share

Total Number of Shares
Purchased as Part of
Publicly Announced 
Plans or Programs(2)

Maximum Dollar Value of
Shares that May Yet Be
Purchased Under the 
Plans or Programs(2)

2,124,528

$

16,732,648

1,264

$

17,313

1,076

19,653

58.31

56.66

60.33

56.97

—

—

—

—

—

—

2,124,528

$

16,732,648

(1)  During the quarter ended December 31, 2016, 18,352 shares of our common stock were purchased on the open market to meet the 
requirements of our Dividend Reinvestment and Direct Stock Purchase Plan. In addition, 1,301 shares of our common stock were 
purchased on the open market to meet the requirements of our share-based programs. During the quarter ended December 31, 2016, no 
shares of our common stock were accepted as payment for stock option exercises pursuant to our Restated Stock Option Plan.

(2)  We have a common stock share repurchase program under which we purchase shares on the open market or through privately negotiated 
transactions. We currently have Board authorization through May 31, 2017 to repurchase up to an aggregate of 2.8 million shares or up to 
an aggregate of $100 million. During the quarter ended December 31, 2016, no shares of our common stock were repurchased pursuant to 
this program. Since the program’s inception in 2000, we have repurchased approximately 2.1 million shares of common stock at a total cost 
of approximately $83.3 million.

24

 
 
 
 
ITEM 6. SELECTED FINANCIAL DATA

In thousands, except share data

2016

2015

2014

2013

2012

Operating revenues

Net income

$

675,967

$

723,791

$

754,037

$

758,518

$

730,607

58,895

53,703

58,692

60,538

58,779

For the year ended December 31,

Earnings per share of common stock:

Basic

Diluted

Dividends paid per share of common stock

$

2.13

$

1.96

$

2.16

$

2.24

$

2.12

1.87

1.96

1.86

2.16

1.85

2.24

1.83

2.19

2.18

1.79

Total assets, end of period

$

3,079,801

$

3,069,410

$

3,056,326

$

2,960,808

$

2,802,046

Total equity

Long-term debt

850,497

679,334

780,972

569,445

767,321

613,095

751,872

671,643

729,627

680,626

25

 
 
 
 
 
ITEM 7. MANAGEMENT'S DISCUSSION AND 
ANALYSIS OF FINANCIAL CONDITION AND 
RESULTS OF OPERATIONS

The following is management’s assessment of Northwest 
Natural Gas Company’s (NW Natural or the Company) 
financial condition, including the principal factors that affect 
results of operations. The discussion refers to our 
consolidated results for the years ended December 31, 
2016, 2015, and 2014. References in this discussion to 
"Notes" are to the Notes to Consolidated Financial 
Statements in Item 8 of this report.

The consolidated financial statements include NW Natural 
and its direct and indirect wholly-owned subsidiaries 
including: 
•  NW Natural Energy, LLC (NWN Energy); 
•  NW Natural Gas Storage, LLC (NWN Gas Storage);
•  Gill Ranch Storage, LLC (Gill Ranch);
•  NNG Financial Corporation (NNG Financial);
•  Northwest Energy Corporation (Energy Corp); and
•  NWN Gas Reserves LLC (NWN Gas Reserves).

We operate in two primary reportable business segments: 
local gas distribution and gas storage. We also have other 
investments and business activities not specifically related 
to one of these two reporting segments, which we 
aggregate and report as other. We refer to our local gas 
distribution business as the utility, and our gas storage 
segment and other as non-utility. Our utility segment 
includes our NW Natural local gas distribution business, 
NWN Gas Reserves, which is a wholly-owned subsidiary of 
Energy Corp, and the utility portion of our Mist underground 
storage facility in Oregon (Mist). Our gas storage segment 
includes NWN Gas Storage, which is a wholly-owned 

subsidiary of NWN Energy, Gill Ranch, which is a wholly-
owned subsidiary of NWN Gas Storage, the non-utility 
portion of Mist, and asset management services. Other 
includes NWN Energy's equity investment in Trail West 
Holding, LLC (TWH), which is pursuing the development of 
a proposed natural gas pipeline through its wholly-owned 
subsidiary, Trail West Pipeline, LLC (TWP), and NNG 
Financial's equity investment in Kelso-Beaver Pipeline (KB 
Pipeline). For a further discussion of our business segments 
and other, see Note 4.

In addition to presenting the results of operations and 
earnings amounts in total, certain financial measures are 
expressed in cents per share or exclude the after-tax 
regulatory disallowances related to the OPUC's 2015 and 
2016 environmental orders, which are non-GAAP financial 
measures. We present net income and earnings per share 
(EPS) excluding the regulatory disallowances along with the 
U.S. GAAP measures to illustrate the magnitude of these 
disallowances on ongoing business and operational results. 
Although the excluded amounts are properly included in the 
determination of net income and earnings per share under 
U.S. GAAP, we believe the amount and nature of such 
disallowances make period to period comparisons of 
operations difficult or potentially confusing. Financial 
measures are expressed in cents per share as these 
amounts reflect factors that directly impact earnings, 
including income taxes. All references in this section to EPS 
are on the basis of diluted shares (see Note 3). We use 
such non-GAAP financial measures to analyze our financial 
performance because we believe they provide useful 
information to our investors and creditors in evaluating our 
financial condition and results of operations.

26

 
  
EXECUTIVE SUMMARY

We manage our business and strategic initiatives with a 
long-term view of providing natural gas service safely and 
reliably to customers, working with regulators on key policy 
initiatives, and remaining focused on growing our business. 
See "2017 Outlook" below for more information. Highlights 
for the year include:
• 

added over 10,700 customers during the past twelve 
months for a growth rate of 1.5% at December 31, 
2016;
invested $140 million in our distribution system and 
facilities for growth and reliability, as well as for our 
North Mist gas storage expansion project;
received approval to begin construction of our $128 
million North Mist gas storage expansion project with a 
target in-service date of the winter of 2018-19;

• 

• 

• 

• 

• 

• 

continued our legacy of excellent customer service with 
the highest residential customer satisfaction score 
among large utilities in the West and the second 
highest residential score in the nation in the 2016 J.D. 
Power Gas Utility Customer Satisfaction study; 
ranked first in the West and posted the second highest 
score in the nation in the 2016 J.D. Powers' Gas Utility 
Business Customer Satisfaction Study;
reduced residential customer rates to the lowest level in 
15 years with a rate reduction effective November 1, 
2016, as well as a credit of $19.4 million to customers 
in June 2016; and
delivered increasing dividends for the 61st consecutive 
year. 

Key financial highlights include: 

In millions, except per share data

Amount

Per Share

Amount

Per Share

Amount

Per Share

2016

2015

2014

Consolidated net income

Adjustments:

Regulatory environmental disallowance, net of taxes ($1.3, 
$5.9, and $0.0 for 2016, 2015, and 2014 respectively)(1)

Adjusted consolidated net income(1)

Utility margin

Gas storage operating revenues

ROE

$

58.9

$

2.12

$

53.7

$

1.96

$

58.7

$

2.16

$

$

2.0

0.07

9.1

60.9

$

2.19

$

62.8

$

376.6

25.3

7.2%

$ 371.4

21.4

6.9%

0.33

2.29

$

$

—

—

58.7

$

2.16

366.1

22.2

7.7%

Adjusted ROE(1)
(1)     Regulatory environmental disallowance of $3.3 million in 2016 includes $2.8 million recorded in utility other income (expense), net and $0.5 
million recorded in utility operations and maintenance expense. Regulatory environmental disallowance of $15.0 million in 2015 is recorded 
in utility operations and maintenance expense. Adjusted consolidated net income and EPS and adjusted ROE are non-GAAP financial 
measures based on the after-tax disallowance using the combined federal and state statutory tax rate of 39.5%. EPS is calculated using 27.8 
million, 27.4 million, and 27.2 million diluted shares for the years ended December 31, 2016, 2015, and 2014, respectively. 

7.5%

7.7%

8.1%

2016 COMPARED TO 2015. Overall, consolidated net income 
increased $5.2 million. The increase was primarily due to 
the $9.1 million after-tax charge from 2015 and a $2.0 
million after-tax charge in 2016 related to the regulatory 
disallowances associated with a February 2015 OPUC 
Order and subsequent Order in our SRRM docket. See 
additional disclosure in the table above. 

Excluding the impact of the non-cash charges from the 
SRRM docket in 2015 and 2016, adjusted consolidated net 
income decreased $1.9 million primarily due to the following 
factors:
• 

a $7.0 million increase in operating and maintenance 
expense primarily due to cost savings initiatives that 
were implemented in the second half of 2015 that did 
not recur in 2016; and
a $5.5 million decrease in other income (expense), net 
primarily related to the recognition of $5.3 million of 
equity earnings on deferred regulatory asset balances 
as a result of the 2015 OPUC Order; partially offset by
a $5.2 million increase in utility margin primarily due to 
customer growth and gains from gas cost incentive 
sharing; and
a $3.9 million increase in gas storage revenues largely 
due to higher revenues from our asset management 

• 

• 

• 

agreements at both storage facilities and slightly higher 
contract values at our Gill Ranch facility for the 2016-17 
gas year.

2015 COMPARED TO 2014. Overall, consolidated net income 
decreased $5.0 million primarily due to the $9.1 million 
after-tax charge related to the February 2015 OPUC Order 
previously discussed. Excluding the impact of this Order, 
adjusted consolidated net income increased $4.1 million 
primarily due to the following factors:
• 

a $5.3 million increase in utility margin primarily due to 
customer growth and gas cost sharing, partially offset 
by the effects of warmer weather; and 
a $5.8 million increase in other income (expense), net 
related to the recognition of equity earnings on deferred 
regulatory asset balances as a result of the OPUC 
SRRM Order; partially offset by
a $5.5 million increase in operations and maintenance 
expense mainly due to higher compensation and 
benefits expense; and 
a $0.9 million decrease in gas storage operating 
revenues due to negative impacts of decreases in 
storage prices between the 2013-14 and 2014-15 gas 
years; and
a $1.7 million increase in depreciation and amortization 
expenses due to additional utility capital expenditures.

• 

• 

• 

• 

27

 
 
 
 
 
2017 OUTLOOK

Our near-term outlook is centered on six long-term strategic objectives (1) delivering natural gas safely and reliably to our 
customers; (2) providing superior customer service; (3) working closely with policymakers and regulators to constructively meet 
the interests of all parties; (4) enabling continued utility growth; (5) leveraging the benefits of natural gas and our modern system 
to lead our region to a low-carbon future; and (6) strategically investing in our existing utility and gas storage businesses, as well 
as creating new ideas to drive future growth opportunities and to ensure long-term profitability.

Our 2017 goals leverage our resources and history of innovation to continue meeting the evolving needs of customers, 
regulators, and shareholders. 

Deliver Gas

Ensure Safe and Reliable Service

Provide a Superior Customer Experience

Advance Constructive Policies and Regulation

Grow Our Businesses

Enable Utility Growth

Lead in a Low-Carbon Future

Pursue Strategic Investments

SAFETY AND RELIABILITY. Delivering natural gas safely and 
reliably to customers is our first priority. During 2017, we will 
maintain our vigilant focus on safety and emergency 
response training for our employees, third-party contractors, 
and local authorities. We will continue to strive to increase 
public awareness of natural gas safety and protocols to 
reduce damages to our critical infrastructure. Continued 
investment in our pipeline system and facilities is also 
planned to ensure reliability with multi-year projects at our 
LNG facilities and Mist storage facility, as well as system 
upgrades in high-growth areas such as Clark County, 
Washington. Finally, safety also includes our continuous 
maintenance of strong cybersecurity defenses and 
preparation for large-scale emergency events, such as 
seismic hazards in our region. 

SUPERIOR CUSTOMER EXPERIENCE. NW Natural has a 
legacy of providing excellent customer service with 
consistently high rankings in the J.D. Power and Associates 
customer satisfaction studies and a long-standing 
dedication to continuous improvement. In 2017, we will 
continue evolving to meet our customers' changing 
expectations by examining our customer interactions and 
touchpoints as well as the technology supporting these 
processes. We expect this comprehensive effort to propel 
further use of our innovative online customer connection 
portal and the latest technology, providing customers with 
an enhanced experience while improving operational 
efficiencies. 

POLICIES AND REGULATION. Constructive policies and 
regulation provide the best outcomes for both customers 
and shareholders. In 2017, we plan to work closely with 
policymakers and regulators to plan for growth of our utility, 
and evaluate the investments necessary for this growth in 
our IRP. Finally, we will continue working with the EPA and 
other stakeholders on an environmentally protective and 
cost effective clean-up for the Portland Harbor Superfund 
Site.

UTILITY GROWTH. Natural gas is a preferred energy choice 
in our service territory due to its efficiency and affordability 
coupled with our exceptional service. In 2017, we will 
continue leveraging these key attributes to capitalize on our 
region's above-average economic growth. We remain 
focused on maintaining our strong market share in the 
single-family residential sector, as well as capturing new 
commercial customers. As our Portland, Oregon community 
continues to experience in-migration and greater urban 
density, multifamily housing construction continues to 
outpace historical levels. Seeing this trend, we have 
launched a comprehensive effort to make inroads in the 
multifamily market with streamlined infrastructure designs, 
engineering technical support, and incentives and 
promotional support for qualifying projects. We will continue 
pursuing this sector in 2017.

LOW-CARBON PATHWAY. The Pacific Northwest and NW 
Natural are deeply committed to a clean energy future. In 
2017, we will continue pursuing opportunities for carbon 
emission savings for both our Company and the greater 
region. Driving greater emission reductions over time will 
require leveraging our modern pipeline systems in new 
ways, working closely with customers, policymakers and 
regulators, and embracing cutting-edge technology. In 2017, 
we will explore ways to reduce the carbon intensity of our 
product with plans to also help our customers reduce and 
offset their consumption, and support our communities' 
efforts to replace more carbon intensive fuels with natural 
gas.

STRATEGIC INVESTMENTS. We remain focused on creating 
value in all our businesses. For our utility business, we are 
investing in the expansion of our Mist gas storage facility to 
provide innovative no-notice gas storage service for a single 
customer who will use the reliability of natural gas to 
integrate more intermittent renewable energy — like solar 
and wind — into the energy grid. We are pleased to be 
supporting the elimination of coal-fired electric generation 
renewables with this unique service. In addition, we remain 
focused on our non-utility businesses, including our gas 
storage business, and identifying higher value customers, 
enhanced service offerings, and seeking to capitalize on 
opportunities that fit our business-risk profile. 

28

DIVIDENDS

Dividend highlights include:  

Per common share

Dividends paid

2016

2015

2014

$

1.87

$

1.86

$

1.85

The Board of Directors declared a quarterly dividend on our 
common stock of $0.47 cents per share, payable on 
February 15, 2017, to shareholders of record on January 
31, 2017, reflecting an indicated annual dividend rate of 
$1.88 per share.

RESULTS OF OPERATIONS

Regulatory Matters

Regulation and Rates 
UTILITY. Our utility business is subject to regulation by the 
OPUC, WUTC, and FERC with respect to, among other 
matters, rates and terms of service. The OPUC and WUTC 
also regulate the system of accounts and issuance of 
securities by our utility. In 2016, approximately 89% of our 
utility gas customers were located in Oregon, with the 
remaining 11% in Washington. Earnings and cash flows 
from utility operations are largely determined by rates set in 
general rate cases and other proceedings in Oregon and 
Washington. They are also affected by the local economies 
in Oregon and Washington, the pace of customer growth in 
the residential, commercial, and industrial markets, and our 
ability to remain price competitive, control expenses, and 
obtain reasonable and timely regulatory recovery of our 
utility-related costs, including operating expenses and 
investment costs in utility plant and other regulatory assets. 
See "Most Recent General Rate Cases" below.

GAS STORAGE. Our gas storage business is subject to 
regulation by the OPUC, WUTC, CPUC, and FERC with 
respect to, among other matters, rates and terms of service. 
The OPUC and CPUC also regulate the issuance of 
securities, system of accounts, and regulate intrastate 
storage services. The FERC regulates interstate storage 
services. The FERC uses a maximum cost of service model 
which allows for gas storage prices to be set at or below the 
cost of service as approved by each agency in the last 
regulatory filing. The OPUC Schedule 80 rates are tied to 
the FERC rates, and are updated whenever we modify our 
FERC maximum rates. The CPUC regulates Gill Ranch 
under a market-based rate model which allows for the price 
of storage services to be set by the marketplace. In 2016, 
approximately 69% of our storage revenues were derived 
from FERC, Oregon, and Washington regulated operations 
and approximately 31% from California operations.

Most Recent General Rate Cases  
OREGON. Effective November 1, 2012, the OPUC 
authorized rates to customers based on an ROE of 9.5%, 
an overall rate of return of 7.78%, and a capital structure of 
50% common equity and 50% long-term debt. 

WASHINGTON. Effective January 1, 2009, the WUTC 
authorized rates to customers based on an ROE of 10.1% 
and an overall rate of return of 8.4% with a capital structure 

of 51% common equity, 5% short-term debt, and 44% long-
term debt.

FERC. We are required under our Mist interstate storage 
certificate authority and rate approval orders to file every 
five years either a petition for rate approval or a cost and 
revenue study to change or justify maintaining the existing 
rates for our interstate storage services. In December 2013, 
we filed a rate petition, which was approved in 2014, and 
allows for the maximum cost-based rates for our interstate 
gas storage services. These rates were effective January 1, 
2014, with the rate changes having no significant impact on 
our revenues.

We continuously monitor the utility and evaluate the need 
for a rate case. Currently, we are contemplating filing an 
Oregon rate case in late 2017 or in 2018 with a Washington 
rate case thereafter.

Regulatory Proceeding Updates
During 2016, we were involved in the regulatory activities 
discussed below. 

ENVIRONMENTAL COST DEFERRAL AND SITE REMEDIATION 
AND RECOVERY MECHANISM (SRRM). In February 2015, as 
part of the implementation of the SRRM, the OPUC issued 
an Order (2015 Order) requiring us to forego collection of 
$15 million out of approximately $95 million in total 
environmental remediation expenses and associated 
carrying costs we had deferred through 2012 based on the 
OPUC’s determination of how an earnings test should apply 
to amounts deferred from 2003 to 2012, with adjustments 
for other factors the OPUC deemed relevant. As a result, we 
recognized a $15.0 million non-cash charge in operations 
and maintenance expense in the first quarter of 2015. Also, 
as a result of the 2015 Order, we recognized $5.3 million 
pre-tax of interest income related to the equity earnings on 
our deferred environmental expenses in the first quarter of 
2015. 

In addition, the OPUC issued a subsequent Order regarding 
our SRRM (2016 order) in January 2016 in which the 
OPUC: (1) disallowed the recovery of $2.8 million of interest 
earned on the previously disallowed environmental 
expenditure amounts; (2) clarified the state allocation of 
96.68% of environmental remediation costs for all 
environmental sites to Oregon; and (3) confirmed our 
treatment of $13.8 million of expenses put into the SRRM 
amortization account was correct and in compliance with 
prior OPUC orders. As a result of the 2016 Order, we 
recognized a $3.3 million non-cash charge, of which $2.8 
million is reflected in other income and expense, net and 
$0.5 million is included in operations and maintenance 
expense. Our compliance filing related to the 2016 Order 
was filed with the OPUC on March 11, 2016. We do not 
expect any further action by the OPUC related to that filing. 
See Note 15 regarding our SRRM.  

SYSTEM INTEGRITY PROGRAM (SIP). We filed a request to 
extend the SIP program in the fourth quarter of 2014. The 
OPUC considered our renewal request at a public meeting 
in March 2015 and suspended our filing and ordered 
additional process, including involvement of other gas 
utilities in the state, before making a final decision. In 2016, 
we withdrew our request to extend the SIP program and 

29

instead focused our efforts on establishing guidelines for 
future safety cost trackers with the OPUC. An all-party 
agreement was filed with the OPUC on October 10, 2016 
and is currently under review. We expect resolution of this 
docket in the first half of 2017.

HEDGING. In 2014 the OPUC opened a docket to discuss 
broader gas hedging practices across gas utilities in 
Oregon. This docket was divided into two phases. The first 
phase was focused on an analytical review of hedging and 
hedging practices. We are currently working through the 
second phase regarding potential hedging guidelines, and 
seeking an agreement through discussions with the parties. 
After the second phase is complete, a status report or other 
filing will be submitted to the OPUC, and the remainder of 
the process will be determined at that time. Currently, we 
anticipate resolution of the docket in the second half of 
2017.

The WUTC is also conducting an investigation into the 
hedging practices of gas utilities operating in Washington, 
and considering whether it should require gas utilities to 
implement certain practices related to hedging. The WUTC 
received comments from all parties in the first half of 2016 
and continues to review the comments and docket. After the 
WUTC completes their review, they will determine next 
steps in the docket.

INTERSTATE STORAGE AND OPTIMIZATION SHARING. We 
received an Order from the OPUC in March 2015 on their 
review of the current revenue sharing arrangement that 
allocates a portion of the net revenues generated from non-
utility Mist storage services and third-party asset 
management services to utility customers. The Order 
requires a third-party cost study to be performed and the 
results of the cost study may initiate a new docket or the re-
opening of the original docket. In January 2017, all parties 
agreed and selected a third-party consultant to perform the 
study and are continuing to facilitate completion of the work 
directed by the OPUC.

CARBON SOLUTIONS PROGRAM. Oregon Senate Bill 844 
(SB 844) required the OPUC to develop rules and programs 
to reduce carbon emissions in Oregon. In June 2015, we 
submitted our first project related to Combined Heat and 
Power (CHP) for OPUC approval. The submitted CHP 
program would pay owners of new commercial- and 
industrial-scale CHP systems for verified carbon emission 
reductions. In April 2016, the OPUC issued an order 
declining our program as submitted and provided guidance 
on program structure for potential future submissions. We 
have worked with the stakeholders to reach common 
ground and are contemplating our next steps for this 
program.

WEATHER NORMALIZATION MECHANISM (WARM). In 
Oregon, WARM is applied to residential and commercial 
customers' bills to adjust for temperature variances from 
average weather. In 2015, the OPUC initiated a review of 
the WARM mechanism as a result of customer complaints 
received related to surcharges applied under the WARM 
mechanism due to the record warm weather in our service 
territory during the 2014-15 winter. In May 2016, we filed a 
stipulation among the parties to resolve the issues identified 
in the review. In June 2016, the OPUC issued an order 

adopting the stipulation, which included modest changes to 
the WARM mechanism. The most notable change relates to 
the timing of collection of any unbilled WARM amounts, due 
to operation of certain caps on monthly bills in the program. 
Previously, any unbilled WARM amounts deferred through 
the WARM period were billed to customers in June. Under 
the adjusted WARM mechanism, the collections of any 
unbilled WARM amounts will continue to be deferred and 
will earn a carrying charge until collected in the PGA the 
following year. These changes do not reduce the value 
WARM provides to us or our customers in mitigating the 
impact from variations in weather. 

INTEGRATED RESOURCE PLAN (IRP). We filed our 2016 
Oregon and Washington IRPs on August 26, 2016.  We 
received a letter of compliance from the WUTC, in 
December of 2016, in relation to our IRP in Washington and 
acknowledgment by the OPUC in February of 2017. The 
IRP included analysis of different growth scenarios and 
corresponding resource acquisition strategies. The analysis 
is needed to develop supply and demand resource 
requirements, consider uncertainties in the planning 
process, and to establish a plan for providing reliable and 
low cost natural gas service.

GAS INCIDENT INVESTIGATION. On October 19, 2016, there 
was a natural gas explosion in Portland, Oregon after a 
third-party contractor damaged a NW Natural service line. 
The contractor was not working for NW Natural at the time. 
NW Natural and local authorities responded to the event 
and evacuated the necessary building prior to the ignition. 
No fatalities or life-threatening injuries were sustained. NW 
Natural is assisting the OPUC with an investigation 
regarding the incident.

DEPRECIATION STUDY. Under OPUC regulations, the utility 
is required to file a depreciation study every five years to 
update or justify maintaining the existing depreciation rates. 
In December 2016, we filed the required depreciation study 
with the Commission and it is currently under review. We do 
not anticipate the study to materially change our current 
depreciation rates.

HOLDING COMPANY APPLICATION. In February 2017, we 
filed applications with the OPUC, WUTC, and CPUC for 
approval to reorganize under a holding company structure. 
As one of only two local distribution companies remaining 
without a holding company structure, we recognize the 
advantages and flexibility inherent in such a structure and 
are exploring the possibility of such a reorganization. The 
filing of regulatory applications is the first of many steps 
required to form a holding company. We expect that the 
regulatory process will take six to nine months, and will 
result in the OPUC, WUTC and CPUC authorizing a holding 
company structure subject to certain restrictions, or "ring-
fencing" provisions applicable to NW Natural, the entity that 
currently, and would continue to, house our utility 
operations. Once regulatory conditions and approvals are 
obtained, our Board of Directors will evaluate the desirability 
of a holding company structure in light of the conditions 
imposed. If supported by the Board of Directors, we would 
then submit the proposed corporate reorganization to our 
shareholders for approval. If approved by the shareholders, 
corporate filings would be made that would create the 
holding company, with the shareholders immediately prior to 

30

the reorganization owning the same relative percentages of 
the holding company as they own of NW Natural 
immediately prior to the reorganization. The structure 
currently contemplated involves placing a non-operating 
corporate entity over our existing consolidated structure. If 
we were to determine that this reorganization were not 
desirable at any point in the process, the corporation 
reorganization would not proceed. We do not expect a 
material operational or financial impact to our business as a 
result of the contemplated reorganization. 

Rate Mechanisms
PURCHASED GAS ADJUSTMENT. Rate changes are 
established for the utility each year under PGA mechanisms 
in Oregon and Washington to reflect changes in the 
expected cost of natural gas commodity purchases. This 
includes gas costs under spot purchases as well as contract 
supplies, gas costs hedged with financial derivatives, gas 
costs from the withdrawal of storage inventories, the 
production of gas reserves, interstate pipeline demand 
costs, temporary rate adjustments, which amortize balances 
of deferred regulatory accounts, and the removal of 
temporary rate adjustments effective for the previous year.

We filed our PGA in September 2016 and received OPUC 
and WUTC approval in October 2016. PGA rate changes 
were effective November 1, 2016. The rate changes 
decreased the average monthly bills of residential 
customers by approximately 2.6% and 1.5% in Oregon and 
Washington, respectively. The decrease in Oregon reflects 
customers' portion of adjustments for changes in wholesale 
natural gas costs, offset by adjustments related to the 
decoupling mechanism, environmental costs, and additional 
annual adjustments based on ongoing orders with the 
OPUC. Washington rates reflected the effect of changes in 
wholesale natural gas costs, offset by slight increases in 
certain energy efficiency programs. In addition, we credited 
$19.4 million to customers in June 2016 for their portion of 
the gas cost sharing incentive for the 2015-2016 gas year, 
resulting from lower than projected gas costs, which were 
driven by warmer than normal weather, lower volume 
usage, and lower market prices. 

Each year, we typically hedge gas prices on approximately 
75% of our utility's annual sales requirement based on 
normal weather, including both physical and financial 
hedges. We entered the 2016-17 gas year (November 1, 
2016 - October 31, 2017) hedged at 75% of our forecasted 
sales volumes, including 48% in financial swap and option 
contracts and 27% in physical gas supplies. .

In addition to the amount hedged for the current gas 
contract year, we are also hedged in future years at 
approximately 26% for the 2017-18 gas year and between 
4% and 18% for annual requirements over the subsequent 
five gas years as of December 31, 2016. Our hedge levels 
are subject to change based on actual load volumes, which 
depend to a certain extent on weather, economic conditions, 
and estimated gas reserve production. Also, our gas storage 
inventory levels may increase or decrease with storage 
expansion, changes in storage contracts with third parties, 
variations in the heat content of the gas, and/or storage 
recall by the utility. 

Under the current PGA mechanism in Oregon, there is an 
incentive sharing provision whereby we are required to 
select each year an 80% deferral or a 90% deferral of 
higher or lower actual gas costs compared to estimated 
PGA prices, such that the impact on current earnings from 
the incentive sharing is either 20% or 10% of the difference 
between actual and estimated gas costs, respectively. For 
the 2015-16 and 2016-17 gas years, we selected the 80% 
and 90% deferral option, respectively. Under the 
Washington PGA mechanism, we defer 100% of the higher 
or lower actual gas costs, and those gas cost differences 
are passed on to customers through the annual PGA rate 
adjustment.

EARNINGS TEST REVIEW. We are subject to an annual 
earnings review in Oregon to determine if the utility is 
earning above its authorized ROE threshold. If utility 
earnings exceed a specific ROE level, then 33% of the 
amount above that level is required to be deferred or 
refunded to customers. Under this provision, if we select the 
80% deferral gas cost option, then we retain all of our 
earnings up to 150 basis points above the currently 
authorized ROE. If we select the 90% deferral option, then 
we retain all of our earnings up to 100 basis points above 
the currently authorized ROE. For the 2014-15, 2015-16, 
and 2016-17 periods, we selected the 90%, 80%, and 90% 
deferral option, respectively. The ROE threshold is subject 
to adjustment annually based on movements in long-term 
interest rates. For calendar years 2014, 2015, and 2016, the 
ROE threshold was 10.66%, 10.60%, and 11.06%, 
respectively. There were no refunds required for 2014 and 
2015. We do not expect a refund for 2016 based on our 
results and anticipate filing the 2016 earnings test in May 
2017. 

GAS RESERVES. In 2011, the OPUC approved the Encana 
gas reserves transaction to provide long-term gas price 
protection for our utility customers and determined our costs 
under the agreement would be recovered, on an ongoing 
basis through our annual PGA mechanism. Gas produced 
from our interests is sold at then prevailing market prices, 
and revenues from such sales, net of associated operating 
and production costs and amortization, are included in our 
cost of gas. The cost of gas, including a carrying cost for the 
rate base investment made under the original agreement, is 
included in our annual Oregon PGA filing, which allows us to 
recover these costs through customer rates. Our net 
investment under the original agreement earns a rate of 
return.

In March 2014, we amended the original gas reserves 
agreement in response to Encana's sale of its interest in the 
Jonah field located in Wyoming to Jonah Energy. Under our 
amended agreement with Jonah Energy, we have the option 
to invest in additional wells on a well-by-well basis with 
drilling costs and resulting gas volumes shared at our 
amended proportionate working interest for each well in 
which we invest. We elected to participate in some of the 
additional wells drilled in 2014, but did not have the 
opportunity to participate in additional wells in 2015 and 
2016. In the future, we may have the opportunity to 
participate in additional wells. Volumes produced from the 
additional wells drilled in 2014 are included in our Oregon 
PGA at a fixed rate of $0.4725 

31

DECOUPLING. In Oregon, we have a decoupling 
mechanism. Decoupling is intended to break the link 
between utility earnings and the quantity of gas consumed 
by customers, removing any financial incentive by the utility 
to discourage customers’ efforts to conserve energy.
The Oregon decoupling mechanism was reauthorized and 
the baseline expected usage per customer was set in the 
2012 Oregon general rate case. This mechanism employs a 
use-per-customer decoupling calculation, which adjusts 
margin revenues to account for the difference between 
actual and expected customer volumes. The margin 
adjustment resulting from differences between actual and 
expected volumes under the decoupling component is 
recorded to a deferral account, which is included in the 
annual PGA filing. In Washington, customer use is not 
covered by such a tariff. See "Business Segments—Local 
Gas Distribution Utility Operations" below.

WARM. In Oregon, we have an approved weather 
normalization mechanism, which is applied to residential 
and commercial customer bills. This mechanism is designed 
to help stabilize the collection of fixed costs by adjusting 
residential and commercial customer billings based on 
temperature variances from average weather, with rate 
decreases when the weather is colder than average and 
rate increases when the weather is warmer than average. 
The mechanism is applied to bills from December through 
May of each heating season. The mechanism adjusts the 
margin component of customers’ rates to reflect average 
weather, which uses the 25-year average temperature for 
each day of the billing period. Daily average temperatures 
and 25-year average temperatures are based on a set point 
temperature of 59 degrees Fahrenheit for residential 
customers and 58 degrees Fahrenheit for commercial 
customers. This weather normalization mechanism was 
reauthorized in the 2012 Oregon general rate case without 
an expiration date. Residential and commercial customers 
in Oregon are allowed to opt out of the weather 
normalization mechanism, and as of December 31, 2016, 
9% of total customers had opted out. We do not have a 
weather normalization mechanism approved for residential 
and commercial Washington customers, which account for 
about 11% of total customers. See "Business Segments—
Local Gas Distribution Utility Operations" below.

INDUSTRIAL TARIFFS. The OPUC and WUTC have 
approved tariffs covering utility service to our major 
industrial customers, including terms, which are intended to 
give us certainty in the level of gas supplies we need to 
acquire to serve this customer group. The terms include, 
among other things, an annual election period, special 
pricing provisions for out-of-cycle changes, and a 
requirement that industrial customers complete the term of 
their service election under our annual PGA tariff.

ENVIRONMENTAL COST DEFERRAL AND SRRM. In Oregon, 
we have a SRRM through which we track and have the 
ability to recover prudently incurred past deferred and future 
environmental remediation costs allocable to Oregon, 
subject to an earnings test. 

The SRRM defines three classes of deferred environmental 
remediation expense:
• 

Pre-review - This class of costs represents remediation 
spend that has not yet been deemed prudent by the 

• 

• 

OPUC. Carrying costs on these remediation expenses 
are recorded at our authorized cost of capital. We 
anticipate the prudence review for annual costs and 
approval of the earnings test prescribed by the OPUC 
to occur by the third quarter of the following year. 
Post-review - This class of costs represents 
remediation spend that has been deemed prudent and 
allowed after applying the earnings test, but is not yet 
included in amortization. We earn a carrying cost on 
these amounts at a rate equal to the five-year treasury 
rate plus 100 basis points. 
Amortization - This class of costs represents amounts 
included in current customer rates for collection and is 
generally calculated as one-fifth of the post-review 
deferred balance. We earn a carrying cost equal to the 
amortization rate determined annually by the OPUC, 
which approximates a short-term borrowing rate. We 
included $10.0 million of deferred remediation expense 
approved by the OPUC for collection during the 
2016-2017 PGA year.

The SRRM earnings test is an annual review of our adjusted 
utility ROE compared to our authorized utility ROE, which is 
currently 9.5%. To apply the earnings test first we must 
determine what if any costs are subject to the test through 
the following calculation:

Annual spend
Less: $5 million base rate rider(1)
          Prior year carry-over(2)
          $5 million insurance + interest on insurance

Total deferred annual spend subject to earnings test

Less: over-earnings adjustment, if any
Add:  deferred interest on annual spend(3)
Total amount transferred to post-review
(1)   Base rate rider went into Oregon customer rates beginning 

November 1, 2015.

(2)   Prior year carry-over results when the prior year amount 

transferred to post-review is negative.  The negative amount is 
carried over to offset annual spend in the following year. 
(3)   Deferred interest is added to annual spend to the extent the 

spend is recoverable. 

If the adjusted utility ROE is greater than the authorized 
utility ROE, then we could be required to expense amounts 
in excess of authorized ROE.

For 2016, we have performed this test, which we anticipate 
submitting to the OPUC in May 2017, and we do not expect 
an earnings test adjustment for 2016.  

The WUTC has also previously authorized the deferral of 
environmental costs, if any, that are appropriately allocated 
to Washington customers. This Order was effective in 
January 2011 with cost recovery and a carrying charge to 
be determined in a future proceeding. 

PENSION COST DEFERRAL AND PENSION BALANCING 
ACCOUNT. Effective January 1, 2011, the OPUC approved 
our request to defer annual pension expenses above the 
amount set in rates, with recovery of these deferred 
amounts through the implementation of a balancing 
account, which includes the expectation of higher and lower 
pension expenses in future years. Our recovery of these 

32

 
  
 
 
deferred balances includes accrued interest on the account 
balance at the utility’s authorized rate of return, which is 
currently 7.78%. Future years’ deferrals will depend on 
changes in plan assets and projected benefit liabilities 
based on a number of key assumptions, and our pension 
contributions. Pension expense deferrals, excluding interest, 
were $6.3 million, $8.2 million, and $4.6 million in 2016, 
2015 and 2014, respectively. See "Application of Critical 
Accounting Policies and Estimates" below. 

INTERSTATE STORAGE AND OPTIMIZATION SHARING. On an 
annual basis, we credit amounts to Oregon and Washington 
customers as part of our regulatory incentive sharing 
mechanism related to net revenues earned from Mist gas 
storage and asset management activities. Generally 
amounts are credited to Oregon customers in June, while 
credits are given to customers in Washington through 
reductions in rates through the annual PGA filing in 
November. 

The following table presents the credits to customers: 

In millions

Oregon utility
customer credit

Washington utility
customer credit

2016

2015

2014

$

9.4

$

9.6

$

11.4

1.0

0.8

0.8

Business Segments - Local Gas Distribution Utility 
Operations
Utility margin results are primarily affected by customer 
growth, revenues from rate-base additions, and, to a certain 
extent, by changes in delivered volumes due to weather and 
customers’ gas usage patterns because a significant portion 
of our utility margin is derived from natural gas sales to 
residential and commercial customers. In Oregon, we have 
a conservation tariff (also called the decoupling 
mechanism), which adjusts utility margin up or down each 
month through a deferred regulatory accounting adjustment 
designed to offset changes resulting from increases or 
decreases in average use by residential and commercial 
customers. We also have a weather normalization tariff in 
Oregon, WARM, which adjusts customer bills up or down to 
offset changes in utility margin resulting from above- or 
below-average temperatures during the winter heating 
season.  Both mechanisms are designed to reduce the 
volatility of customer bills and our utility’s earnings. See 
"Regulatory Matters—Rate Mechanisms" above. 

Utility segment highlights include:  

Dollars and therms in
millions, except EPS data

2016

2015

2014

Utility net income

$

54.6

$

53.4

$

EPS - utility segment

1.96

1.95

58.6

2.15

Gas sold and delivered
(in therms)
Utility margin(1)
366.1
(1) See Utility Margin Table below for a reconciliation and additional 

1,085

1,093

376.6

371.4

1,029

$

$

$

detail. 

2016 COMPARED TO 2015. The primary factors contributing 
to the $1.2 million or $0.01 per share increase in utility net 
income were as follows:
• 

a $5.2 million increase in utility margin primarily due to:

33

a $5.7 million increase from customer growth;
a $0.8 million increase from gains in gas cost 
incentive sharing resulting from lower gas prices 
than those estimated in the PGA; partially offset by
a $1.3 million decrease due to lower contributions 
from our gas reserve investments, which 
decreased due to amortization.

an $8.3 million decrease in operations and 
maintenance expense primarily due to the 
environmental disallowance recognized in 2015, offset 
in part by increases in payroll costs due to additional 
headcount and general pay increases along with 
increased non-payroll costs for professional services 
and contract work; partially offset by
an $8.7 million decrease in other income (expense), 
net, primarily due to the environmental interest 
disallowance recognized in 2016 and the recognition of 
$5.3 million of equity earnings on deferred regulatory 
asset balances in 2015; and 
a $1.9 million increase in depreciation expense 
primarily due to additional capital expenditures.

• 

• 

• 

Total utility volumes sold and delivered in 2016 increased 
5% over 2015 primarily due to comparatively colder weather 
in the first quarter during our peak heating season and 
colder weather in December 2016.

2015 COMPARED TO 2014. The primary factors contributing 
to the $5.2 million or $0.20 per share decrease in utility net 
income were as follows:
• 

the $15 million pre-tax charge, or $9.1 million after-tax 
charge, for the regulatory disallowance associated with 
the February 2015 OPUC Order on the recovery of past 
environmental cost deferrals. This charge is reflected in 
operations and maintenance expense;
a $5.3 million increase in utility margin primarily due to:
a $4.4 million increase from customer growth; 
a $5.3 million increase from gas cost incentive 
sharing resulting from lower gas prices than those 
estimated in the PGA; partially offset by
an approximate $4.0 million decrease due to lower 
customer usage from warmer weather, which 
impacts utility margins from our Washington 
customers where we do not have a weather 
normalization mechanism in place, and from our 
Oregon customers who opted out of weather 
normalization.

a $6.6 million increase in other income (expense), net, 
primarily due to the recognition of the equity earnings 
on deferred environmental expenditures as a result of 
the February order; 
a $7.2 million increase in operations and maintenance 
expense, excluding the environmental disallowance, 
primarily due to an increase in compensation and 
benefit expense; and 
a net $0.4 million increase in other expenses related to 
increased depreciation expense from additional capital 
investments and an increase in general taxes from 
higher Oregon property tax expense, offset by a 
decrease in interest expense due to debt redemptions 
made during the year. 

• 

• 

• 

• 

Total utility volumes sold and delivered in 2015 decreased 
6% over 2014 primarily due to the impact of warmer 
weather. 

                                                                                                                                                                                                                              
UTILITY MARGIN TABLE. The following table summarizes the composition of utility gas volumes, revenues, and cost of sales: 

In thousands, except degree day and customer data

2016

2015

2014

Utility volumes (therms):

Residential and commercial sales

Industrial sales and transportation

609,222

475,774

570,728

457,884

620,903

472,087

Total utility volumes sold and delivered

1,084,996

1,028,612

1,092,990

Favorable/(Unfavorable)

2016 vs.
2015

2015 vs.
2014

38,494

17,890

56,384

(50,175)

(14,203)

(64,378)

Utility operating revenues:

Residential and commercial sales

Industrial sales and transportation

Other revenues

Less: Revenue taxes

Total utility operating revenues

Less: Cost of gas

Less: Environmental remediation expense

Utility margin

Utility margin:(1)

Residential and commercial sales

Industrial sales and transportation

Miscellaneous revenues

Gain (loss) from gas cost incentive sharing

Other margin adjustments

Utility margin

Degree days
Average(2)

Actual
Percent colder (warmer) than average weather(2)

Customers - end of period:

Residential customers

Commercial customers

Industrial customers

$ 604,390

$ 644,835

$ 672,440

$ (40,445)

$ (27,605)

59,386

3,812

17,111

650,477

260,588

13,298

71,495

3,914

18,034

702,210

327,305

3,513

73,992

3,983

18,837

731,578

365,490

—

$ 376,591

$ 371,392

$ 366,088

$ 338,060

$ 334,134

$ 334,247

30,989

30,081

3,796

3,960

(214)

3,913

3,182

82

29,982

4,329

(2,135)

(335)

(12,109)

(2,497)

(102)

(923)

(69)

(803)

(51,733)

(29,368)

66,717

38,185

(9,785)

5,199

3,926

908

(117)

778

(296)

$

$

(3,513)

5,304

(113)

99

(416)

5,317

417

$

$

$ 376,591

$ 371,392

$ 366,088

$

5,199

$

5,304

4,256

3,551

4,240

3,458

4,240

3,792

16

3%

—

(9)%

(17)%

(18)%

(11)%

656,855

646,841

637,411

10,014

9,430

67,278

1,013

66,584

1,003

66,304

929

694

10

280

74

Total number of customers

725,146

714,428

704,644

10,718

9,784

Customer growth:

Residential customers

Commercial customers

Industrial customers

Total customer growth

1.5 %

1.0 %

1.0 %

1.5 %

1.5 %

0.4 %

8.0 %

1.4 %

(1)  Amounts reported as margin for each category of customers are operating revenues, which are net of revenue taxes, less cost of gas and 

environmental remediation expense.

(2)  Average weather represents the 25-year average of heating degree days, as determined in our 2012 Oregon general rate case.

34

Residential and Commercial Sales
The primary factors that impact results of operations in the 
residential and commercial markets are customer growth, 
seasonal weather patterns, energy prices, competition from 
other energy sources, and economic conditions in our 
service areas. The impact of weather on margin is 
significantly reduced through our weather normalization 
mechanism in Oregon; approximately 80% of our total 
customers are covered under this mechanism. The 
remaining customers either opt out of the mechanism or are 
located in Washington, which does not have a similar 
mechanism in place. For more information on our weather 
mechanism, see "Regulatory Matters—Rate Mechanisms—
Weather Normalization Mechanism" above.

Residential and commercial sales highlights include:

In millions

Volumes (therms):

Residential sales

Commercial sales

Total volumes

Operating revenues:

2016

2015

2014

379.2

230.0

609.2

350.9

219.8

570.7

381.5

239.4

620.9

Residential sales

$

404.3

$

424.6

$

441.5

Commercial sales

200.1

220.2

230.9

Total operating
revenues

Utility margin:

Residential:

Sales

Weather normalization

Decoupling

Total residential utility
margin

Commercial:

Sales

Weather normalization

Decoupling

Total commercial utility
margin

$

604.4

$

644.8

$

672.4

$

223.2

$

211.6

$

223.6

12.7

0.8

14.0

7.2

5.1

4.0

236.7

232.8

232.7

87.2

5.0

9.2

84.8

5.8

10.7

91.6

2.2

7.7

101.4

101.3

101.5

Total utility margin

$

338.1

$

334.1

$

334.2

2016 COMPARED TO 2015. The primary factors contributing 
to changes in the residential and commercial markets were 
as follows:
• 

sales volumes increased 38.5 million therms, or 7%, 
due to customer growth and comparatively colder 
weather in the first quarter and December of 2016 
compared to record warm weather in 2015;
operating revenues decreased $40.4 million, due to a 
24% decrease in average cost of gas over last year, 
partially offset by a 7% increase in sales volumes; and
utility margin increased $4.0 million, due to both 
residential and commercial customer growth offset by 
lower contributions from our gas reserve investments, 
which decreased due to amortization.

• 

• 

2015 COMPARED TO 2014. The primary factors contributing 
to changes in the residential and commercial markets were 
as follows:

• 

35

• 

• 

• 

sales volumes decreased 50.2 million therms, or 8%, 
primarily reflecting 9% warmer weather, which was 
partially offset by customer growth;
operating revenues decreased $27.6 million, due to the 
8% decrease in sales volumes, as well as a 2% 
decrease in average gas rates over last year; and
utility margin decreased $0.1 million, due to warmer 
weather, almost entirely offset by increases from 
commercial and residential customer growth. 

Industrial Sales and Transportation
Industrial customers have the option of purchasing sales or 
transportation services from the utility. Under the sales 
service, the customer buys the gas commodity from the 
utility. Under the transportation service, the customer buys 
the gas commodity directly from a third-party gas marketer 
or supplier. Our gas commodity cost is primarily a pass-
through cost to customers; therefore, our profit margins are 
not materially affected by an industrial customer's decision 
to purchase gas from us or from third parties. Industrial and 
large commercial customers may also select between firm 
and interruptible service options, with firm services generally 
providing higher profit margins compared to interruptible 
services. To help manage gas supplies, our industrial tariffs 
are designed to provide some certainty regarding industrial 
customers' volumes by requiring an annual service election 
which becomes effective November 1, special charges for 
changes between elections, and in some cases, a minimum 
or maximum volume requirement before changing options. 

Industrial sales and transportation highlights include:

In millions

Volumes (therms):

2016

2015

2014

Industrial - firm sales

33.8

32.4

34.0

Industrial - firm
transportation

Industrial - interruptible
sales

Industrial - interruptible
transportation

Total volumes

Utility margin:

Industrial - sales and
transportation

156.9

144.0

153.6

50.4

57.3

61.6

234.7

475.8

224.2

457.9

222.9

472.1

$

31.0

$

30.1

$

30.0

2016 COMPARED TO 2015. Sales and transportation volumes 
increased by 17.9 million therms and utility margin 
increased $0.9 million due to annual customer service 
election changes, higher fee revenue due to system 
restrictions from cold weather in December 2016, and an 
increase in usage from a few large customers.

2015 COMPARED TO 2014. The primary factors contributing 
to changes in the industrial sales and transportation markets 
were as follows:
• 

sales and transportation volumes decreased by 14.2 
million therms due to lower usage from warmer weather 
and lower demand from a few large volume 
transportation customers on lower margin rate 
schedules;
utility margin increased $0.1 million, primarily due to an 
increase in industrial customers under higher margin 
rate schedules partially offset by higher fee revenue in 

the prior year from increased usage during the cold 
weather event in February 2014.

Other Revenues
Other revenues include miscellaneous fee income as well 
as regulatory revenue adjustments, which reflect current 
period deferrals to and prior year amortizations from 
regulatory asset and liability accounts, except for gas cost 
deferrals which flow through cost of gas. Decoupling 
amortizations and other regulatory amortizations from prior 
year deferrals are included in revenues from residential, 
commercial and industrial firm customers.

Other revenue for 2016, 2015, and 2014 remained flat year-
over-year as expected.

In millions

2016

2015

2014

Other revenues

$

3.8

$

3.9

$

4.0

Cost of Gas
Cost of gas as reported by the utility includes gas 
purchases, gas withdrawn from storage inventory, gains and 
losses from commodity hedges, pipeline demand costs,  
seasonal demand cost balancing adjustments, regulatory 
gas cost deferrals, gas reserves costs, and company gas 
use. The OPUC and WUTC generally require natural gas 
commodity costs to be billed to customers at the actual cost 
incurred, or expected to be incurred, by the utility. Customer 
rates are set each year so that if cost estimates were met 
we would not earn a profit or incur a loss on gas commodity 
purchases; however, in Oregon we have an incentive 
sharing mechanism which has been described under 
"Regulatory Matters—Rate Mechanisms—Purchased Gas 
Adjustment" above. In addition to the PGA incentive sharing 
mechanism, gains and losses from hedge contracts entered 
into after annual PGA rates are effective for Oregon 
customers are also required to be shared and therefore may 
impact net income. Further, we also have a regulatory 
agreement whereby we earn a rate of return on our 
investment in the gas reserves acquired under the original 
agreement with Encana and include gas from our amended 
gas reserves agreement at a fixed rate of $0.4725 per 
therm, which are also reflected in utility margin. See 
"Application of Critical Accounting Policies and Estimates—
Accounting for Derivative Instruments and Hedging 
Activities" below.

Cost of gas highlights include:

Dollars and therms in
millions

2016

2015

2014

Cost of gas

$

260.6

$

327.3

$

365.5

Volumes sold (therms)

693

660

716

2015 COMPARED TO 2014. Cost of gas decreased $38.2 
million, or 10% primarily due to an 8% decrease in sales 
volume reflecting warmer weather during the year as well as 
a 2% decrease in average cost of gas reflecting lower 
market prices for natural gas.

The effect on net income from our gas cost incentive 
sharing mechanism resulted in a margin gain of $4.0 million 
and $3.2 million for 2016 and 2015, respectively, as prices 
were lower due to warmer than average weather. During the 
extreme cold weather event in February 2014, we 
experienced a record sendout and consequently, the higher 
volumes of gas purchased at that time resulted in a margin 
loss of $2.1 million. For a discussion of our gas cost 
incentive sharing mechanism, see “Regulatory Matters—
Rate Mechanisms—Purchased Gas Adjustment” above.

Business Segments - Gas Storage
Our gas storage segment primarily consists of the non-utility 
portion of our Mist underground storage facility in Oregon 
and our 75% undivided ownership interest in the Gill Ranch 
underground storage facility in California. 

At Mist, we provide gas storage services to customers in the 
interstate and intrastate markets using storage capacity that 
has been developed in advance of core utility customers’ 
requirements. We also contract with an independent energy 
marketing company to provide asset management services 
using our utility and non-utility storage and transportation 
capacity, the results of which are included in the gas storage 
business segment. Pre-tax income from gas storage at Mist 
and asset management services is subject to revenue 
sharing with core utility customers. Under this regulatory 
incentive sharing mechanism, we retain 80% of pre-tax 
income from Mist gas storage services and asset 
management services when the underlying costs of the 
capacity being used are not included in our utility rates, and 
33% of pre-tax income from such storage and asset 
management services when the capacity being used is 
included in utility rates. The remaining 20% and 67%, 
respectively, are credited to a deferred regulatory account 
for credit to our core utility customers. See "Regulatory 
Matters—Regulatory Proceeding Updates" above for 
information regarding an open docket related to this 
incentive sharing mechanism.

Our 75% undivided ownership interest in the Gill Ranch 
facility is held by our wholly-owned subsidiary Gill Ranch, 
LLC, which is also the operator of the facility. Our portion of 
the facility is 15 Bcf of gas storage capacity. We also 
contract with an independent energy marketing company to 
provide asset management services at Gill Ranch. See also 
Note 4.

Average cost of gas
(cents per therm)

Gain (loss) from gas cost
incentive sharing

4.0

3.2

(2.1)

$

0.38

$

0.50

$

0.51

Gas storage segment highlights include:

2016 COMPARED TO 2015. Cost of gas decreased $66.7 
million, or 20%, reflecting lower natural gas prices and 
resulting in a $19.4 million credit to customers, partially 
offset by a 5% increase in volumes mainly from 
comparatively colder weather in the first quarter and 
December 2016.

In millions, except EPS
data

Operating revenues

Operating expenses

Gas storage net income
(loss)

EPS - gas storage
segment

2016

2015

2014

25.3

16.1

21.4

16.3

22.2

18.2

$

4.3

$

0.2

$

(0.4)

0.16

0.01

(0.01)

36

2016 COMPARED TO 2015. Our gas storage segment net 
income increased $4.1 million or $0.15 per share primarily 
due to the following factors:
• 

a $3.9 million increase in operating revenue primarily 
from higher asset management revenues from our Mist 
facility and transportation capacity, and slightly higher 
firm contract prices at our Gill Ranch facility for the 
2016-17 gas year; and
a $2.8 million decrease in interest expense from the 
early retirement of $20 million of Gill Ranch debt in 
December 2015.

• 

2015 COMPARED TO 2014. Our gas storage segment net 
income increased $0.6 million primarily due to the following 
offsetting factors:
• 

a $0.9 million decrease in operating revenues, primarily 
due to a decrease in storage prices between the 
2013-14 and 2014-15 gas storage years; and 
a $1.9 million decrease in operating expenses primarily 
due to lower repair and power costs at our Gill Ranch 
facility. 

• 

Our Mist gas storage facility benefits from limited 
competition from other Pacific Northwest storage facilities 
primarily because of its geographic location. Over the past 
few years, market prices for natural gas storage, particularly 
in California, were negatively affected by the abundant 
supply of natural gas, low volatility of natural gas prices, and 
surplus gas storage capacity. We have completed our 
contracting for the 2016-17 gas storage year and have seen 
a slight improvement in pricing compared to the 2015-16 
gas storage year.

Though prices for the 2015-16 and 2016-17 gas years have 
shown slight improvements at our Gill Ranch facility, they 
remain low relative to the pricing in our original long-term 
contracts, which ended primarily in the 2013-14 gas storage 
year. In the future, we may see continued price 
improvement or an increase in the demand for natural gas 
driven by a number of factors, including changes in electric 
generation triggered by California's renewable portfolio 
standards, an increase in use of alternative fuels to meet 
carbon emission reduction targets, recovery of the California 
economy, growth of domestic industrial manufacturing, 
potential exports of liquefied natural gas from the west 
coast, and other favorable storage market conditions in and 
around California. These factors, if they occur, may 
contribute to higher summer/winter natural gas price 
spreads, gas price volatility, and gas storage values. 
However, given the continued lower market prices, we are 
exploring a number of strategic options including 
opportunities to provide services to higher value customers 
and also seek to capitalize on opportunities that fit our 
business-risk profile.  

In October 2015, a significant natural gas leak occurred at 
an unaffiliated southern California gas storage facility that 
persisted into early 2016. At this time, we do not know the 
long-term effects of this incident on gas storage prices. In 
September 2016, legislation was passed and signed into 
law by the Governor of California in response to the 
incident, which directed the California Department of Oil, 
Gas and Geothermal Resources (DOGGR) to develop new 
regulations for gas storage wells. While the regulations are 

still under development and their ultimate impact is 
unknown, it is likely that the pending DOGGR regulations 
and finalized PHMSA gas storage regulations will result in 
higher costs for all storage providers. The potential costs of 
compliance could include one-time capital expenditures 
and/or ongoing operations and maintenance costs. As a 
result of the legislation and pending regulations, the nature 
of, and demand for, future storage contracts, as well as 
market values in California could be impacted and remain 
uncertain at this 

If such new regulation and legislation require significant 
capital and on-going spending to upgrade or maintain the 
facility, we are unsuccessful in identifying new higher value 
customers, future storage values do not improve, an 
increased demand and other favorable market conditions for 
natural gas storage do not materialize, and/or volatility does 
not return to the gas storage market, this could have a 
negative impact on our future cash flows and could result in 
impairment of our Gill Ranch gas storage facility, which had 
a net book value of $196.9 million at December 31, 2016. 
We continue to assess these conditions along with other 
strategic alternatives and their impact on the value of the 
asset on an ongoing basis. Refer to Note 2 for more 
information regarding our accounting policy for impairment 
of long-lived 

Other
Other primarily consists of NNG Financial's equity 
investment in KB Pipeline, an equity investment in TWH, 
which has invested in the Trail West pipeline project, and 
other miscellaneous non-utility investments and business 
activities. There were no significant changes in our other 
activities in 2016. See Note 4 and Note 12 for further details 
on other activities and our investment in TWH.

Consolidated Operations

Operations and Maintenance
Operations and maintenance highlights include:

In millions

2016

2015

2014

Operations and maintenance

$ 150.0

$ 157.5

$ 137.0

2016 COMPARED TO 2015. Operations and maintenance 
expense decreased $7.5 million, primarily due to the 
following factors:
• 

the $15 million pre-tax charge for the regulatory 
disallowance associated with the February 2015 OPUC 
Order on the recovery of past environmental cost 
deferrals recorded in 2015. We also expensed an 
additional $1 million related to the 2015 Order; partially 
offset by
a $6.5 million increase in non-payroll costs, which 
returned to a more sustainable level in 2016 after 
temporary cost savings initiatives in the prior year. Non-
payroll increases were primarily related to higher 
professional service and contract work costs due to 
general customer service cost increases from system 
integrity work, and other maintenance; and
a $1.2 million increase in payroll and benefits due to 
increased headcount and general pay increases.

• 

• 

37

2015 COMPARED TO 2014. Operations and maintenance 
expense increased $20.5 million, primarily due to the 
following factors:
• 

the $15 million pre-tax charge for the regulatory 
disallowance associated with the February 2015 OPUC 
Order on the recovery of past environmental cost 
deferrals. We also expensed an additional $1 million 
related to the Order; and
a $5.5 million increase in compensation and benefit 
expense, including increased employee incentive 
expense, retirement expense, and health care costs, as 
well as higher wage rates under the new union labor 
contract, which became effective June 1, 2014; offset 
by
a $1.9 million decrease primarily related to 2014 repair 
and power costs at our Gill Ranch gas storage facility.

• 

• 

Other Income (Expense), Net
Other income (expense), net highlights include:

In millions

2016

2015

2014

Gains from company-
owned life insurance

$

Interest income

Loss from equity
investments

Net interest income
(expense) on deferred
regulatory accounts

Other non-operating

Total other income
(expense), net

$

1.7

0.1

$

2.2

0.1

2.0

0.1

(0.1)

(0.1)

(0.2)

(0.1)

(2.1)

8.2

(2.7)

2.4

(2.4)

$

(0.5) $

7.7

$

1.9

During 2015, management implemented temporary cost 
saving initiatives to mitigate the effects of warm weather and 
the $15 million regulatory disallowance. These initiatives 
resulted in approximately $5 million of operations and 
maintenance expense savings during 2015 that did not 
recur in 2016.

Delinquent customer receivable balances continue to 
remain at historically low levels. The utility's bad debt 
expense as a percent of revenues was 0.1% for 2016, 2015 
and 2014.

In addition to fluctuations in operations and maintenance 
expense reported above, we have OPUC approval to defer 
certain utility pension costs in excess of what is currently 
recovered in customer rates. This pension cost deferral is 
recorded to a regulatory balancing account, which stabilizes 
the amount of operations and maintenance expense each 
year. For the years ended December 31, 2016, 2015 and 
2014 we deferred pension expenses totaling $6.3 million, 
$8.2 million and $4.6 million, respectively. As a result, 
increased pension costs had a minimal effect on operations 
and maintenance expense in 2016, 2015 and 2014, with the 
increase principally related to the costs allocated to our 
Washington operations, which are not covered by the 
pension balancing account. For further explanation of the 
pension balancing account, see Note 8 and “Regulatory 
Matters—Rate Mechanisms—Pension Cost Deferral and 
Prepaid Pension Assets,” above for further explanation of 
the pension balancing account.

Depreciation and Amortization
Depreciation and amortization highlights include:

In millions

2016

2015

2014

Depreciation and amortization

$

82.3

$

80.9

$

79.2

2016 COMPARED TO 2015. Depreciation and amortization 
expense increased by $1.4 million due to utility plant 
additions that included investments in our natural gas 
transmission and distribution system, storage facilities, and 
technology.

2015 COMPARED TO 2014. Depreciation and amortization 
expense increased by $1.7 million due to utility plant 
additions that included natural gas transmission and 
distribution system investments and computer software.

38

2016 COMPARED TO 2015. Other income (expense), net, 
decreased $8.3 million primarily due to the recognition of 
$5.3 million of the equity component in interest income from 
our deferred environmental expenses in the prior year, 
which did not recur in 2016. We recognized the equity 
earnings of these deferred regulatory asset balances as a 
result of the OPUC SRRM Order we received in February 
2015. In addition, a January 2016 Order from the OPUC 
resulted in a write-off of $2.8 million of interest during 2016.

2015 COMPARED TO 2014. Other income (expense), net, 
increased $5.8 million primarily due to the recognition of the 
equity component in interest income from our deferred 
environmental expenses. We realized the equity earnings of 
these deferred regulatory asset balances as a result of the 
OPUC SRRM Order we received in February 2015. 

Interest Expense, Net 
Interest expense, net highlights include:

In millions

2016

2015

2014

Interest expense, net

$

39.1

$

42.5

$

44.6

2016 COMPARED TO 2015. Interest expense, net of amounts 
capitalized, decreased $3.4 million primarily due to the 
redemption of $40 million of utility First Mortgage Bonds 
(FMBs) in June 2015 and the early retirement of $20 million 
of Gill Ranch's debt in December 2015, which included a 
make whole interest provision. 

2015 COMPARED TO 2014.  Interest expense, net of amounts 
capitalized, decreased $2.1 million primarily due to the 
redemption of $40 million of utility FMBs in June 2015, $60 
million of utility FMBs in 2014, and the retirement of $20 
million of Gill Ranch's debt in June 2014. This was partially 
offset by the early retirement of $20 million of Gill Ranch's 
debt in December 2015, which included a make whole 
interest provision.

Income Tax Expense
Income tax expense highlights include:

In millions

2016

2015

2014

Income tax expense

$ 40.7

$ 35.8

$ 41.6

Effective tax rate

40.9%

40.0%

41.5%

2016 COMPARED TO 2015. The increase in the effective 
income tax rate is due to lower benefits of depletion 
deductions from our gas reserves activity.

2015 COMPARED TO 2014. The decrease in the effective 
income tax rate reflects the benefits of depletion deductions 
from our gas reserves activity.

FINANCIAL CONDITION

Capital Structure
One of our long-term goals is to maintain a strong 
consolidated capital structure, generally consisting of 45% 
to 50% common stock equity and 50% to 55% long-term 
and short-term debt, and with a target utility capital structure 
of 50% common stock and 50% long-term debt. When 
additional capital is required, debt or equity securities are 
issued depending on both the target capital structure and 
market conditions. These sources of capital are also used to 
fund long-term debt retirements and short-term commercial 
paper maturities. See "Liquidity and Capital Resources" 
below and Note 7. 

Achieving the target capital structure and maintaining 
sufficient liquidity to meet operating requirements are 
necessary to maintain attractive credit ratings and provide 
access to capital markets at reasonable costs. Our 
consolidated capital structure was as follows:

Common stock equity

Long-term debt

Short-term debt, including current
maturities of long-term debt

Total

December 31,

2016

2015

52.4%

47.5%

41.9

5.7

34.6

17.9

100.0%

100.0%

During 2016, changes to our capital structure were primarily 
due to issuances of long-term debt instruments and our 
equity issuance. The net proceeds from these issuances will 
be used for general corporate purposes, primarily to fund 
our ongoing utility construction programs and reduce our 
short-term debt.  See further discussion below in "Cash 
Flows — Financing Activities".

Liquidity and Capital Resources 
At December 31, 2016 we had $3.5 million of cash and cash 
equivalents compared to $4.2 million at December 31, 2015. 
In order to maintain sufficient liquidity during periods when 
capital markets are volatile, we may elect to maintain higher 
cash balances and add short-term borrowing capacity. In 
addition, we may also pre-fund utility capital expenditures 
when long-term fixed rate environments are attractive. As a 
regulated entity, our issuance of equity securities and most 
forms of debt securities are subject to approval by the 
OPUC and WUTC. Our use of retained earnings is not 
subject to those same restrictions.

For the utility segment, the short-term borrowing 
requirements typically peak during colder winter months 
when the utility borrows money to cover the lag between 
natural gas purchases and bill collections from customers. 
Our short-term liquidity for the utility is primarily provided by 
cash balances, internal cash flow from operations, proceeds 

39

from the sale of commercial paper notes, as well as 
available cash from multi-year credit facilities, short-term 
credit facilities, company-owned life insurance policies, the 
sale of long-term debt, and issuances of equity. Utility long-
term debt and equity issuance proceeds are primarily used 
to finance utility capital expenditures, refinance maturing 
debt of the utility, and provide temporary funding for other 
general corporate purposes of the utility. 

Based on our current debt ratings (see "Credit Ratings" 
below), we have been able to issue commercial paper and 
long-term debt at attractive rates and have not needed to 
borrow or issue letters of credit from our back-up credit 
facility. In the event we are not able to issue new debt due 
to adverse market conditions or other reasons, we expect 
our near-term liquidity needs can be met using internal cash 
flows or, for the utility segment, drawing upon our committed 
credit facility. We also have a universal shelf registration 
statement filed with the SEC for the issuance of secured 
and unsecured debt or equity securities, subject to market 
conditions and certain regulatory approvals. As of 
December 31, 2016, we have Board authorization to issue 
up to $175 million of additional FMBs. We also have OPUC 
approval to issue up to $175 million of additional long-term 
debt for approved purposes.

In the event our senior unsecured long-term debt ratings are 
downgraded, or our outstanding derivative position exceeds 
a certain credit threshold, our counterparties under 
derivative contracts could require us to post cash, a letter of 
credit, or other forms of collateral, which could expose us to 
additional cash requirements and may trigger increases in 
short-term borrowings while we were in a net loss position. 
We were not near the threshold for posting collateral at 
December 31, 2016. However, if the credit risk-related 
contingent features underlying these contracts were 
triggered on December 31, 2016, assuming our long-term 
debt ratings dropped to non-investment grade levels, we 
would not have been required to post collateral with our 
counterparties. See "Credit Ratings" below and Note 13. 

Other items that may have a significant impact on our 
liquidity and capital resources include pension contribution 
requirements, expiration of bonus tax depreciation and 
environmental expenditures. 

PENSION CONTRIBUTIONS. We expect to make significant 
contributions to our company-sponsored defined benefit 
plan, which is closed to new employees, over the next 
several years until we are fully funded under the Pension 
Protection Act rules, including the new rules issued under 
the Moving Ahead for Progress in the 21st Century Act 
(MAP-21) and the Highway and Transportation Funding Act 
of 2014 (HATFA). See "Application of Critical Accounting 
Policies—Accounting for Pensions and Postretirement 
Benefits" below. 

BONUS DEPRECIATION. Regarding income tax, 50 percent 
bonus depreciation was available for a large portion of our 
capital expenditures in 2014, 2015 and 2016 for both federal 
and Oregon. This reduced taxable income and provided 
cash flow benefits. The federal Protecting Americans from 
Tax Hikes Act of 2015 became law on December 18, 2015 
and extended federal bonus depreciation through 2019.

 
  
  
ENVIRONMENTAL EXPENDITURES. Concerning 
environmental expenditures, we expect to continue using 
cash resources to fund our environmental liabilities. In 2015, 
we received an Order from the OPUC regarding our SRRM 
and began recovering amounts through utility rates in 
November 2015. In addition, the OPUC issued a 
subsequent Order regarding SRRM implementation in 
January 2016. See Note 15, and "Results of Operations—
Regulatory Matters—Environmental Costs" above.

GAS STORAGE. Short-term liquidity for the gas storage 
segment is supported by cash balances, internal cash flow 
from operations, equity contributions from its parent 
company, and, if necessary, additional external financing. 

The amount and timing of our Gill Ranch facility's cash flows 
from year to year are uncertain, as the majority of these 
storage contracts are currently short-term. We have seen 
slightly higher contract prices for the 2015-16 and 2016-17 
storage years, but overall prices are still lower than the long-
term contracts that expired at the end of the 2013-14 
storage year. While we expect continuing challenges for Gill 
Ranch in 2017, we do not anticipate material changes in our 
ability to access sources of cash for short-term liquidity.

CONSOLIDATED LIQUIDITY. Based on several factors, 
including our current credit ratings, our commercial paper 
program, current cash reserves, committed credit facilities, 
and our expected ability to issue long-term debt in the 
capital markets, we believe our liquidity is sufficient to meet 
anticipated near-term cash requirements, including all 
contractual obligations, investing, and financing activities 
discussed below.

DIVIDEND POLICY. We have paid quarterly dividends on our 
common stock each year since stock was first issued to the 
public in 1951. Annual common stock dividend payments 
per share, adjusted for stock splits, have increased each 
year since 1956. The declarations and amount of future 
dividends will depend upon our earnings, cash flows, 
financial condition and other factors. The amount and timing 
of dividends payable on our common stock is at the sole 
discretion of our Board of Directors.

OFF-BALANCE SHEET ARRANGEMENTS. Except for certain 
lease and purchase commitments, we have no material off-
balance sheet financing arrangements. See "Contractual 
Obligations" below.

40

Contractual Obligations
The following table shows our contractual obligations at December 31, 2016 by maturity and type of obligation:

Payments Due in Years Ending December 31,

In millions

2017

2018

2019

2020

2021

Thereafter

Total

Short-term debt maturities

$

53.3

$

— $

— $

— $

— $

— $

Long-term debt maturities

Interest on long-term debt
Postretirement benefit payments(1)

Capital leases

Operating leases
Gas purchases(2)

Gas pipeline capacity commitments
Other purchase commitments(3)
Other long-term liabilities(4)

40.0

38.4

24.0

0.2

5.5

78.6

85.7

64.5

17.2

97.0

35.4

25.0

—

5.4

—

83.5

8.9

—

30.0

33.7

25.9

—

5.3

—

77.1

0.6

—

75.0

29.5

26.8

—

2.8

—

72.0

—

—

60.0

24.4

27.7

—

0.9

—

46.0

0.1

—

424.7

202.7

146.9

—

29.0

—

296.6

—

—

53.3

726.7

364.1

276.3

0.2

48.9

78.6

660.9

74.1

17.2

Total

$

407.4

$

255.2

$

172.6

$

206.1

$

159.1

$

1,099.9

$

2,300.3

(1)  Postretirement benefit payments primarily consists of two items: (1) estimated qualified defined benefit pension plan payments, which are 
funded by plan assets and future cash contributions, and (2) required payments to the Western States multiemployer pension plan due to 
our withdrawal from the plan in December 2013. See Note 8.

(2)  Gas purchases include contracts which use price formulas tied to monthly index prices. The commitment amounts presented incorporate 

the December 2016 first of month index price for each supply basin from which gas is purchased. For a summary of gas purchase and gas 
pipeline capacity commitments, see Note 14.

(3)  Other purchase commitments primarily consist of base gas requirements and remaining balances under existing purchase orders. 
(4)  Other long-term liabilities includes accrued vacation liabilities for management employees and deferred compensation plan liabilities for 
executives and directors. The timing of these payments are uncertain; however, these payments are unlikely to all occur in the next 12 
months.

In addition to known contractual obligations listed in the 
above table, we have also recognized liabilities for future 
environmental remediation or action. The exact timing of 
payments beyond 12 months with respect to those liabilities 
cannot be reasonably estimated due to numerous 
uncertainties surrounding the course of environmental 
remediation and the preliminary nature of site investigations. 
See Note 15 for a further discussion of environmental 
remediation cost liabilities.

At December 31, 2016, 611 of our utility employees were 
members of the Office and Professional Employees 
International Union (OPEIU) Local No. 11. In May 2014, our 
union employees ratified a new labor agreement (Joint 
Accord) that expires on November 30, 2019. The Joint 
Accord includes the following items: an average annualized 
compensation increase of 4% effective June 1, 2014, which 
includes a 7.9% wage increase to better reflect current 
market competitive wages, offset by a reduction in bonus 
pay opportunities for union employees; and a scheduled 3% 
wage increase effective December 1 each year thereafter, 
beginning in 2015 with the potential for up to an additional 
3% per year based on wage inflation at or above 4%. The 
Joint Accord also maintains competitive health benefits, 
including a 15% to 20% premium cost sharing by 
employees, job flexibility, and other flexibility provisions for 
the Company. 

Short-Term Debt
Our primary source of utility short-term liquidity is from the 
sale of commercial paper and bank loans. In addition to 
issuing commercial paper or bank loans to meet working 
capital requirements, including seasonal requirements to 
finance gas purchases and accounts receivable, short-term 
debt may also be used to temporarily fund utility capital 
requirements. Commercial paper and bank loans are 
periodically refinanced through the sale of long-term debt or 
equity securities. Our outstanding commercial paper, which 
is sold through two commercial banks under an issuing and 
paying agency agreement, is supported by one or more 
unsecured revolving credit facilities. See “Credit 
Agreements” below. 

At December 31, 2016 and 2015, our utility had short-term 
debt outstanding of $53.3 million and $270.0 million, 
respectively.  The effective interest rate on short-term debt 
outstanding at December 31, 2016 and 2015 was 0.8% and 
0.6%, respectively. 

In the fourth quarter of 2015, we entered into a short-term 
credit facility loan totaling $50 million, as a short-term bridge 
through our peak heating season, which was repaid on 
February 4, 2016. 

Credit Agreements
We have a $300 million credit agreement, with a feature that 
allows the Company to request increases in the total 
commitment amount, up to a maximum of $450 million. The 
maturity date of the agreement is December 20, 2019. 

41

 
 
 
 
All lenders under the agreement are major financial 
institutions with committed balances and investment grade 
credit ratings as of December 31, 2016 as follows:

In millions

Lender rating, by category

Loan Commitment

AA/Aa

A/A

Total

$

$

234

66

300

Based on credit market conditions, it is possible one or 
more lending commitments could be unavailable to us if the 
lender defaulted due to lack of funds or insolvency; 
however, we do not believe this risk to be imminent due to 
the lenders' strong investment-grade credit ratings.

Our credit agreement permits the issuance of letters of 
credit in an aggregate amount of up to $100 million. Any 
principal and unpaid interest amounts owed on borrowings 
under the credit agreements is due and payable on or 
before the maturity date. There were no outstanding 
balances under this credit agreement at December 31, 2016 
or 2015. The credit agreement requires us to maintain a 
consolidated indebtedness to total capitalization ratio of 
70% or less. Failure to comply with this covenant would 
entitle the lenders to terminate their lending commitments 
and accelerate the maturity of all amounts outstanding. We 
were in compliance with this covenant at December 31, 
2016 and 2015, with consolidated indebtedness to total 
capitalization ratios of 47.6% and 52.5%, respectively.

The agreement also requires us to maintain credit ratings 
with Standard & Poor's (S&P) and Moody's Investors 
Service, Inc. (Moody’s) and notify the lenders of any change 
in our senior unsecured debt ratings or senior secured debt 
ratings, as applicable, by such rating agencies. A change in 
our debt ratings by S&P or Moody’s is not an event of 
default, nor is the maintenance of a specific minimum level 
of debt rating a condition of drawing upon the credit 
agreement. Rather, interest rates on any loans outstanding 
under the credit agreements are tied to debt ratings and 
therefore, a change in the debt rating would increase or 
decrease the cost of any loans under the credit agreements 
when ratings are changed. See "Credit Ratings" below.

Credit Ratings
Our credit ratings are a factor of our liquidity, potentially 
affecting our access to the capital markets including the 
commercial paper market. Our credit ratings also have an 
impact on the cost of funds and the need to post collateral 
under derivative contracts. The following table summarizes 
our current debt ratings:

Commercial paper (short-term debt)

Senior secured (long-term debt)

Senior unsecured (long-term debt)

Corporate credit rating

Ratings outlook

S&P

Moody's

A-1

AA-

n/a

A+

P-2

A1

A3

n/a

Stable

Stable

The above credit ratings are dependent upon a number of 
factors, both qualitative and quantitative, and are subject to 
change at any time. The disclosure of or reference to these 
credit ratings is not a recommendation to buy, sell or hold 
NW Natural securities. Each rating should be evaluated 
independently of any other rating.

Maturity and Redemption of Long-Term Debt
The following debentures were retired:

In millions

Utility First Mortgage Bonds

Years Ended December 31,

2016

2015

2014

3.95% Series B due 2014

$

— $

— $

8.26% Series B due 2014

4.70% Series B due 2015

5.15% Series B due 2016

Subsidiary Debt

Variable-rate

Fixed-rate

—

—

25

25

—

—

25

$

—

40

—

40

—

20

60

$

$

50

10

—

—

60

20

—

80

42

 
 
 
 
 
 
 
Cash Flows

Operating Activities
Changes in our operating cash flows are primarily affected 
by net income, changes in working capital requirements, 
and other cash and non-cash adjustments to operating 
results. 

Operating activity highlights include:

In millions

2016

2015

2014

Cash provided by operating
activities

$ 222.1

$ 184.7

$ 215.7

2016 COMPARED TO 2015. The significant factors 
contributing to the $37.5 million increase in operating cash 
flows provided by operating activities were as follows:
• 

a net increase of $29.4 million from changes in working 
capital related to cold weather in December 2016 and 
its impact on receivables, inventories, and accounts 
payable; and
an increase of $27.6 million in tax related accounts 
primarily due to a federal tax refund and an increase in 
accrued taxes and net deferred tax liabilities primarily 
due to the enactment of bonus depreciation;
an increase of $17.7 million from increased cash 
collections from our decoupling mechanism;
an increase of $9.8 million from collections under the 
SRRM; partially offset by 
a decrease of $42.1 million from changes in deferred 
gas cost balances due to lower natural gas prices than 
those embedded in the PGA, which also resulted in a 
$19.4 million early credit to customers’ bills in June 
2016.

2015 COMPARED TO 2014. The significant factors 
contributing to the $31.0 million decrease in operating cash 
flows were as follows:
• 

a decrease of $99.4 million in deferred environmental 
recoveries, net of expenditures, reflecting the receipt of 
insurance settlements during 2014;
an increase of $55.0 million from changes in deferred 
gas costs balances, which reflected lower actual gas 
prices than prices embedded in the PGA compared to 
the prior year;
an increase of $15.0 million from regulatory 
disallowance of prior environmental cost deferrals in 
2015;
a decrease of $5.3 million from a non-cash recognition 
of interest income on deferred environmental expenses 
related to our SRRM order;
a net decrease of $3.6 million from changes in working 
capital related to receivables, inventories and accounts 
payable due to warmer weather in 2015 compared to 
2014; and
an increase of $1.8 million from changes in regulatory 
balances, other assets and liabilities, and accrued 
taxes.

• 

• 

• 

• 

• 

• 

• 

• 

• 

During the year ended December 31, 2016, we contributed 
$14.5 million to our utility's qualified defined benefit pension 
plan, compared to $14.1 million for 2015 and $10.5 million 
for 2014. The amounts and timing of future contributions will 
depend on market interest rates and investment returns on 
the plans’ assets. See Note 8.

43

Bonus depreciation of 50% has been available for federal 
and Oregon purposes in 2014, 2015 and 2016. This 
reduced taxable income and provided cash flow benefits. 
Bonus depreciation for 2014 and 2015 was not enacted until 
December 19, 2014 and December 18, 2015, respectively. 
In both cases it was extended retroactively back to January 
1 of the respective year. As a result, estimated income tax 
payments were made throughout 2014 and 2015 without the 
benefit of bonus depreciation for the year. This delayed the 
cash flow benefit of bonus depreciation until refunds could 
be requested and received. We received refunds of federal 
income tax overpayments of $7.9 million and $2.0 million in 
during 2016 and 2015, respectively. As a result of the 
Federal Protecting Americans From Tax Hikes Act of 2015, 
bonus depreciation is now enacted through 2019. 
Accordingly, we do not anticipate similar refunds from 
income tax overpayments related to bonus depreciation, in 
the near future.

We have lease and purchase commitments relating to our 
operating activities that are financed with cash flows from 
operations. For information on cash flow requirements 
related to leases and other purchase commitments, see 
“Financial Condition—Contractual Obligations” above and 
Note 14.

Investing Activities
Investing activity highlights include:

In millions

2016

2015

2014

Total cash (used in) provided
by investing activities

$ (136.6) $ (115.3) $ (144.3)

Capital expenditures

(139.5)

(118.3)

(120.1)

2016 COMPARED TO 2015. The $21.3 million increase in 
cash used in investing activities was primarily due to higher 
utility capital expenditures related to improvements at our 
Newport LNG facility in Oregon, additional infrastructure 
investments in Clark County, Washington, and capital 
expenditures for our North Mist gas storage expansion 
project.

2015 COMPARED TO 2014. The $29.0 million decrease in 
cash used in investing activities was primarily due to lower 
contributions from our gas reserve investments, which 
decrease due to regular amortization, compared to 2014 as 
NW Natural ended its original drilling program with Encana 
in 2014.  

Over the five-year period 2017 through 2021, total utility 
capital expenditures are estimated to be between $850 and 
$950 million. This range includes the total estimated cost of 
our North Mist gas storage facility expansion, which is 
approximately $128 million. As of December 31, 2016, we 
had invested $21 million in the expansion. The majority of 
the North Mist capital expenditures, $80 million to $90 
million, are expected in 2017, with the remaining investment 
in 2018. We anticipate placing the expansion into service for 
the winter of 2018-19. Our five-year capital expenditure 
range also includes estimated capital expenditures between 
$75 million to $85 million related to planned upgrades and 
refurbishments to storage facilities, including our existing 
liquefied natural gas facilities in Oregon and our Mist 
storage facility. In addition, we plan to spend approximately 
$20 million to upgrade distribution infrastructure in Clark 

requirements under federal law. Our qualified defined 
benefit pension plan was underfunded by $165.8 million at 
December 31, 2016. We plan to make contributions during 
2017 of $19.4 million. See Note 8 for further pension 
disclosures.

Ratios of Earnings to Fixed Charges
For the years ended December 31, 2016, 2015, and 2014, 
our ratios of earnings to fixed charges, computed using the 
method outlined by the SEC, were 3.39, 3.00, and 3.13, 
respectively. For this purpose, earnings consist of net 
income before income taxes plus fixed charges, and fixed 
charges consist of interest on all indebtedness, the 
amortization of debt expense and discount or premium and 
the estimated interest portion of rentals charged to income. 
See Exhibit 12 for the detailed ratio calculation.

Contingent Liabilities
Loss contingencies are recorded as liabilities when it is 
probable that a liability has been incurred and the amount of 
the loss is reasonably estimable in accordance with 
accounting standards for contingencies. See “Application of 
Critical Accounting Policies and Estimates” below. At 
December 31, 2016, our total estimated liability related to 
environmental sites is $119.7 million. See Note 15 and 
"Results of Operations—Regulatory Matters—Rate 
Mechanisms—Environmental Costs" above.

New Accounting Pronouncements 
For a description of recent accounting pronouncements that 
may have an impact on our financial condition, results of 
operations or cash flows, see Note 2.

County, Washington through 2019. The estimated level of 
utility capital expenditures through 2021 reflects 
assumptions for continued customer growth, technology 
investments, distribution system maintenance and 
improvements, and gas storage facilities maintenance. Most 
of the required funds are expected to be internally 
generated over the five-year period, with short-term and 
long-term debt and bridge financing providing liquidity.

Included in the five year period, 2017 utility capital 
expenditures are estimated to be between $225 and $250 
million, and non-utility capital investments of less than $5 
million. Additional spend for gas storage and other 
investments during and after 2017 are expected to be paid 
from working capital and additional equity contributions from 
NW Natural as needed.

Financing Activities
Financing activity highlights include:

In millions

2016

2015

2014

Total cash (used in) provided
by financing activities

$

(86.2) $

(74.7) $

(71.3)

Change in short-term debt

Change in long-term debt

(216.7)

125.0

35.3

(60.0)

46.5

(80.0)

Change in common stock
issued, net

60.1

3.9

9.0

2016 COMPARED TO 2015. The $11.5 million increase in cash 
used in financing activities was primarily due to higher 
repayments of short term loans and commercial paper of 
$252 million, partially offset by proceeds from $150 million 
of long-term debt issued in December 2016 and $53 million 
of common stock issued in November 2016, along with a 
$35 million decrease in repayments of long-term debt as 
compared to 2015.

2015 COMPARED TO 2014. The $3.4 million increase in cash 
used in financing activities was primarily due to redeeming 
$20 million less debt in 2015 compared to 2014. Partially 
offsetting the increase was the issuance of $11.2 million 
less of net commercial paper and short-term loans in 2015 
compared to 2014.

Pension Cost and Funding Status of Qualified 
Retirement Plans
Pension costs are determined in accordance with 
accounting standards for compensation and retirement 
benefits. See “Application of Critical Accounting Policies and 
Estimates – Accounting for Pensions and Postretirement 
Benefits” below. Pension expense for our qualified defined 
benefit plan, which is allocated between operations and 
maintenance expenses, capital expenditures, and the 
deferred regulatory balancing account, totaled $17.3 million 
in 2016, a decrease of $3.5 million from 2015. The fair 
market value of pension assets in this plan increased to 
$257.7 million at December 31, 2016 from $249.3 million at 
December 31, 2015. The increase was due to a return on 
plan assets of $12.6 million and $14.5 million in employer 
contributions, offset by benefit payments of $18.7 million.

We make contributions to the company-sponsored qualified 
defined benefit pension plan based on actuarial 
assumptions and estimates, tax regulations and funding 

44

  
APPLICATION OF CRITICAL ACCOUNTING POLICIES 
AND ESTIMATES

In preparing our financial statements in accordance with 
GAAP, management exercises judgment in the selection 
and application of accounting principles, including making 
estimates and assumptions that affect reported amounts of 
assets, liabilities, revenues, expenses and related 
disclosures in the financial statements. Management 
considers our critical accounting policies to be those which 
are most important to the representation of our financial 
condition and results of operations and which require 
management’s most difficult and subjective or complex 
judgments, including accounting estimates that could result 
in materially different amounts if we reported under different 
conditions or used different assumptions. Our most critical 
estimates and judgments include accounting for:
•  regulatory accounting;
•  revenue recognition;
•  derivative instruments and hedging activities;
•  pensions and postretirement benefits;
•  income taxes;
•  environmental contingencies; and
•  impairment of long-lived assets.

Management has discussed its current estimates and 
judgments used in the application of critical accounting 
policies with the Audit Committee of the Board. Within the 
context of our critical accounting policies and estimates, 
management is not aware of any reasonably likely events or 
circumstances that would result in materially different 
amounts being reported. For a description of recent 
accounting pronouncements that could have an impact on 
our financial condition, results of operations or cash flows, 
see Note 2.

Regulatory Accounting
Our utility is regulated by the OPUC and WUTC, which 
establish the rates and rules governing utility services 
provided to customers, and, to a certain extent, set forth 
special accounting treatment for certain regulatory 
transactions. In general, we use the same accounting 
principles as non-regulated companies reporting under 
GAAP. However, authoritative guidance for regulated 
operations (regulatory accounting) requires different 
accounting treatment for regulated companies to show the 
effects of such regulation. For example, we account for the 
cost of gas using a PGA deferral and cost recovery 
mechanism, which is submitted for approval annually to the 
OPUC and WUTC. See "Results of Operations—Regulatory 
Matters—Rate Mechanisms—Purchased Gas Adjustment" 
above. There are other expenses and revenues that the 
OPUC or WUTC may require us to defer for recovery or 
refund in future periods. Regulatory accounting requires us 
to account for these types of deferred expenses (or deferred 
revenues) as regulatory assets (or regulatory liabilities) on 
the balance sheet. When we are allowed to recover these 
regulatory assets from, or are required to refund regulatory 
liabilities to, customers, we recognize the expense or 
revenue on the income statement at the same time we 
realize the adjustment to amounts included in utility rates 
charged to customers.

The conditions we must satisfy to adopt the accounting policies 
and practices of regulatory accounting include:
an independent regulator sets rates;
• 
the regulator sets the rates to cover specific costs of 
• 
delivering service; and
the service territory lacks competitive pressures to reduce 
rates below the rates set by the regulator. 

• 

Because our utility satisfies all three conditions, we continue 
to apply regulatory accounting to our utility operations. 
Future accounting changes, regulatory changes or changes 
in the competitive environment could require us to 
discontinue the application of regulatory accounting for 
some or all of our regulated businesses. This would require 
the write-off of those regulatory assets and liabilities that 
would no longer be probable of recovery from or refund to 
customers. 

Based on current accounting and regulatory competitive 
conditions, we believe it is reasonable to expect continued 
application of regulatory accounting for our utility activities. 
Further, it is reasonable to expect the recovery or refund of 
our regulatory assets and liabilities at December 31, 2016 
through future customer rates. If we should determine all or 
a portion of these regulatory assets or liabilities no longer 
meet the criteria for continued application of regulatory 
accounting, then we would be required to write-off the net 
unrecoverable balances against earnings in the period such 
determination is made. The net balance in regulatory asset 
and liability accounts as of December 31, 2016 and 2015 
were assets of $10.3 million and $70.7 million, respectively. 
See Note 2.

Revenue Recognition 
Utility and non-utility revenues, which are derived primarily 
from the sale, transportation, and storage of natural gas, are 
recognized upon the delivery of gas commodity or services 
rendered to customers. 

Accrued Unbilled Revenue 
For a description of our policy regarding accrued unbilled 
revenue for both the utility and non-utility revenues, see 
Note 2. The following table presents changes in key metrics 
if the estimated percentage of unbilled volume at December 
31 was adjusted up or down by 1%:

In millions

Unbilled revenue increase (decrease)
Utility margin increase (decrease)(1)
Net income increase (decrease)(1)

2016

Up 1%

Down 1%

$

0.6

$

(0.6)

—

—

—

—

(1) 

Includes impact of regulatory mechanisms including decoupling 
mechanism.

Derivative Instruments and Hedging Activities  
Our gas acquisition and hedging policies set forth guidelines 
for using financial derivative instruments to support prudent 
risk management strategies. These policies specifically 
prohibit the use of derivatives for trading or speculative 
purposes. We enter into financial derivative contracts to 
hedge a portion of our utility’s natural gas sales 
requirements. These contracts include swaps, options, and 
combinations of option contracts. We primarily use these 
derivative financial instruments to manage commodity price 

45

 
  
variability. A small portion of our derivative hedging strategy 
involves foreign currency exchange contracts. 

Derivative instruments are recorded on our balance sheet at 
fair value. If certain regulatory conditions are met, then the 
derivative instrument fair value is recorded together with an 
offsetting entry to a regulatory asset or liability account 
pursuant to regulatory accounting (see Note 2, "Industry 
Regulation"), and no unrealized gain or loss is recognized in 
current income. The gain or loss from the fair value of a 
derivative instrument subject to regulatory deferral is 
included in the recovery from, or refund to, utility customers 
in future periods (see "Regulatory Accounting", above). If a 
derivative contract is not subject to regulatory deferral, then 
the accounting treatment for unrealized gains and losses is 
recorded in accordance with accounting standards for 
derivatives and hedging (see Note 2, "Derivatives” and 
"Industry Regulation") which is either in current income or in 
accumulated other comprehensive income or loss (AOCI or 
AOCL). Our derivative contracts outstanding at December 
31, 2016, 2015 and 2014 were measured at fair value using 
models or other market accepted valuation methodologies 
derived from observable market data. Our estimate of fair 
value may change significantly from period-to-period 
depending on market conditions and prices. These changes 
may have an impact on our results of operations, but the 
impact would largely be mitigated due to the majority of our 
derivative activities being subject to regulatory deferral 
treatment. For estimated fair value of unrealized gains and 
losses, see Note 13.

The following table summarizes the amount of gains and 
losses realized from commodity price transactions for the 
last three years:

In millions

2016

2015

2014

Net utility gain (loss) on:

Commodity

Swaps

Options

$

(26.9) $

(37.7) $

10.5

—

—

—

Total net gain (loss)
realized

$

(26.9) $

(37.7) $

10.5

Realized gains and losses from commodity hedges shown 
above were recorded as decreases or increases to cost of 
gas, respectively, and were included in our annual PGA 
rates.

Pensions and Postretirement Benefits
We maintain a qualified non-contributory defined benefit 
pension plan, non-qualified supplemental pension plans for 
eligible executive officers and certain key employees, and 
other postretirement employee benefit plans covering 
certain non-union employees. We also have a qualified 
defined contribution plan (Retirement K Savings Plan) for all 
eligible employees. Only the qualified defined benefit 
pension plan and Retirement K Savings Plan have plan 
assets, which are held in qualified trusts to fund the 
respective retirement benefits. The qualified defined benefit 
retirement plan for union and non-union employees was 
closed to new participants several years ago. These plans 
are not available to employees at any of our subsidiary 
companies. Non-union and union employees hired or re-
hired after December 31, 2006 and 2009, respectively, and 

46

employees of NW Natural subsidiaries are provided an 
enhanced Retirement K Savings Plan benefit. The 
postretirement Welfare Benefit Plan for non-union 
employees was also closed to new participants several 
years ago.

Net periodic pension and postretirement benefit costs 
(retirement benefit costs) and projected benefit obligations 
(benefit obligations) are determined using a number of key 
assumptions including discount rates, rate of compensation 
increases, retirement ages, mortality rates and an expected 
long-term return on plan assets. See Note 8. These key 
assumptions have a significant impact on the pension 
amounts recorded and disclosed. Retirement benefit costs 
consist of service costs, interest costs, the amortization of 
actuarial gains, losses and prior service costs, the expected 
returns on plan assets and, in part, on a market-related 
valuation of assets, if applicable. The market-related asset 
valuation reflects differences between expected returns and 
actual investment returns, which we recognize over a three-
year period or less from the year in which they occur, 
thereby reducing year-to-year volatility in retirement benefit 
costs.

Accounting standards also require balance sheet 
recognition of the overfunded or underfunded status of 
pension and postretirement benefit plans in AOCI or AOCL, 
net of tax, based on the fair value of plan assets compared 
to the actuarial value of future benefit obligations. However, 
the retirement benefit costs related to our qualified defined 
benefit pension and postretirement benefit plans are 
generally recovered in utility rates, which are set based on 
accounting standards for pensions and postretirement 
benefit expenses.  We received approval from the OPUC to 
recognize the overfunded or underfunded status as a 
regulatory asset or regulatory liability based on expected 
rate recovery, rather than including it as AOCI or AOCL 
under common equity. See "Regulatory Accounting" above 
and Note 2, "Industry Regulation".

The OPUC allows us to defer a portion of our pension 
expense above or below the amount set in rates to a 
regulatory balancing account on the balance sheet. At 
December 31, 2016, the cumulative amount deferred for 
future pension cost recovery was $50.9 million. The 
regulatory balancing account includes the recognition of 
accrued interest on the account balance at the utility's 
authorized rate of return, with the equity portion of this 
interest being deferred until amounts are collected in rates. 

A number of factors, as discussed above, are considered in 
developing pension and postretirement benefit assumptions. 
For the December 31, 2016 measurement date, we 
reviewed and updated the following key assumptions:
• 

our weighted-average discount rate assumptions for 
pensions was 4.00% for 2016 and 4.21% for 2015, and 
our weighted-average discount rate assumptions for 
other postretirement benefits was 3.85% for 2016 and 
4.00% for 2015. The rate assumptions were determined 
for each plan based on a matching of benchmark 
interest rates to the estimated cash flows, which reflect 
the timing and amount of future benefit payments. 
Benchmark interest rates are drawn from the Citigroup 
Above Median Curve, which consists of high quality 

  
bonds rated AA- or higher by S&P or Aa3 or higher by 
Moody’s;
our expected annual rate of future compensation 
increases, which was revised from a range of 3.25% to 
5.0% at December 31, 2015 to a range of 3.25% to 
4.5% at December 31, 2016;
our expected long-term return on qualified defined 
benefit plan assets, which remained unchanged at a 
rate of 7.50%; 
our mortality rate assumptions were updated from 
RP-2014 mortality tables for employees and healthy 
annuitants with a fully generational projection using 
scale MP-2014 to corresponding RP-2006 mortality 
tables using scale MP-2015, which partially offset 
increases in our projected benefit obligation; and
other key assumptions, which were based on actual 
plan experience and actuarial recommendations.

• 

• 

• 

• 

At December 31, 2016, our net pension liability (benefit 
obligations less market value of plan assets) for the 
qualified defined benefit plan increased $3.3 million 
compared to 2015. The increase in our net pension liability 
is primarily due to the $11.7 million increase in our pension 
benefit obligation, offset by an increase of $8.4 million in 
plan assets. The liability for non-qualified plans increased 
$0.5 million, and the liability for other postretirement benefits 
decreased $1.7 million in 2016.

We determine the expected long-term rate of return on plan 
assets by averaging the expected earnings for the target 
asset portfolio. In developing our expected return, we 
analyze historical actual performance and long-term return 
projections, which gives consideration to the current asset 
mix and our target asset allocation. As of December 31, 
2016, the actual annualized returns on plan assets, net of 
management fees, for the past one-year, five-years, and 10-
years were 5.7%, 6.4%, and 3.2%, respectively.

We believe our pension assumptions to be appropriate 
based on plan design and an assessment of market 
conditions. However, the following shows the sensitivity of 
our retirement benefit costs and benefit obligations to 
changes in certain actuarial assumptions:

Change in
Assumption

(0.25)%

Impact on
2016
Retirement
Benefit
Costs

Impact on
Retirement
Benefit
Obligations
at Dec. 31,
2016

$

1.2

$

—

0.1

13.9

0.8

0.8

(0.25)

0.7

N/A

Dollars in millions

Discount rate:

Qualified defined
benefit plans

Non-qualified plans

Other
postretirement
benefits

Expected long-term
return on plan assets:

Qualified defined
benefit plans

In July 2012, President Obama signed into law the MAP-21 
Act. This legislation changed several provisions affecting 
pension plans, including temporary funding relief and 
Pension Benefit Guaranty Corporation (PBGC) premium 

increases, which reduces the level of minimum required 
contributions in the near-term but generally increases 
contributions in the long-run as well as increasing the 
operational costs of running a pension plan. Prior to the 
MAP-21 Act, we were using interest rates based on a 24-
month average yield of investment grade corporate bonds 
(also referred to as "segment rate") to calculate minimum 
contribution requirements. MAP-21 Act established a new 
minimum and maximum corridor for segment rates based 
on a 25-year average of bond yields, which is to be used in 
calculating contribution requirements. In August 2014, 
HATFA was signed and extends certain aspects of MAP-21 
as well as modifies the phase-out periods for the limitations. 
As a result we anticipate lower contributions over the next 
five years with contributions increasing thereafter.

Income Taxes

Valuation Allowances 
We recognize deferred tax assets to the extent that we 
believe these assets are more likely than not to be realized. 
In making such a determination, we consider the available 
positive and negative evidence, including future reversals of 
existing taxable temporary differences, projected future 
taxable income, tax-planning strategies, and results of 
recent operations. The most significant deferred tax asset 
currently recorded is for alternative minimum tax credits. We 
have determined that we are more likely than not to realize 
all recorded deferred tax assets as of December 31, 2016. 
See Note 9.

Uncertain Tax Benefits 
The calculation of our tax liabilities involves dealing with 
uncertainties in the application of complex tax laws and 
regulations in the jurisdictions in which we operate. A tax 
benefit from a material uncertain tax position will only be 
recognized when it is more likely than not that the position, 
or some portion thereof, will be sustained upon examination, 
including resolution of any related appeals or litigation 
processes, on the basis of the technical merits. We 
participate in the Compliance Assurance Process (CAP) 
with the Internal Revenue Service (IRS). Under the CAP 
program the Company works with the IRS to identify and 
resolve material tax matters before the federal income tax 
return is filed each year. No reserves for uncertain tax 
benefits were recorded during 2016, 2015, or 2014. See 
Note 9.

Regulatory Matters 
Regulatory tax assets and liabilities are recorded to the 
extent we believe they will be recoverable from, or refunded 
to, customers in future rates. At December 31, 2016 and 
2015, we had regulatory income tax assets of $43.0 million 
and $47.4 million, respectively, representing future rate 
recovery of deferred tax liabilities resulting from differences 
in utility plant financial statement and tax basis and utility 
plant removal costs. These deferred tax liabilities, and the 
associated regulatory income tax assets, are currently being 
recovered through customer rates. See Note 2.

Tax Legislation 
When significant proposed or enacted changes in income 
tax rules occur we consider whether there may be a 
material impact to our financial position, results of 
operations, cash flows, or whether the changes could 

47

the difference between the carrying value and the fair value 
of the long-lived assets.  Fair value is estimated using 
appropriate valuation methodologies, which may include an 
estimate of discounted cash flows.

We determined there were no long-lived asset impairments 
in 2016.

In 2015, our Gill Ranch Storage facility within our Gas 
Storage Segment was reviewed for impairment. This 
analysis demonstrated sufficient headroom, as the 
undiscounted cash flows were in excess of the carrying 
value of the asset and no impairment was indicated. There 
are no significant changes to the undiscounted cash flow 
assumptions or other triggering events requiring further 
assessment for impairment in 2016. The cash flows assume 
a recovery of storage pricing and the ability to contract with 
higher value customers. Accordingly, if new regulation and 
legislation require significant capital and on-going spending 
to upgrade or maintain the facility, we are unsuccessful in 
identifying new higher value customers, future storage 
values do not improve, increased demand and other 
favorable market correlations for natural gas storage do not 
materialize, and/or volatility does not return to the gas 
storage market, this could have a negative impact on our 
future cash flows and could result in impairment of our Gill 
Ranch gas storage facility, which had a net book value of 
$196.9 million at December 31, 2016. The Company 
continues to assess these conditions along with other 
strategic alternatives and their impact on the value of the 
asset on an ongoing basis.

materially affect existing assumptions used in making 
estimates of tax related balances. 

The final tangible property regulations applicable to all 
taxpayers were issued on September 13, 2013 and were 
generally effective for taxable years beginning on or after 
January 1, 2014. In addition, procedural guidance related to 
the regulations was issued under which taxpayers may 
make accounting method changes to comply with the 
regulations. We have evaluated the regulations and do not 
anticipate any material impact. However, unit-of-property 
guidance applicable to natural gas distribution networks has 
not yet been issued and is expected in 2016. We will further 
evaluate the effect of these regulations after this guidance is 
issued, but believe our current method is materially 
consistent with the new regulations and do not expect these 
regulations to have a material effect on our financial 
statements.

The Federal Protecting Americans From Tax Hikes Act of 
2015 became law on December 18, 2015 and extended 
federal bonus depreciation through 2019. See "Financial 
Conditions—Cash Flows" above.

Environmental Contingencies  
We account for environmental liabilities in accordance with 
accounting standards under the loss contingency guidance 
when it is probable that a liability has been incurred and the 
amount of the loss is reasonably estimable. Amounts 
recorded for environmental contingencies take numerous 
factors into consideration, including, among other variables, 
changes in enacted laws, regulatory orders, estimated 
remediation costs, interest rates, insurance proceeds, 
participation by other parties, timing of payments, and the 
input of legal counsel and third-party experts. Accordingly, 
changes in any of these variables or other factual 
circumstances could have a material impact on the amounts 
recorded for our environmental liabilities. For a complete 
discussion of our environmental policy refer to Note 2. For a 
discussion of our current environmental sites and liabilities 
refer to Note 15 and "Contingent Liabilities" above. In 
addition, for information regarding the regulatory treatment 
of these costs and our regulatory recovery mechanism, see 
"Results of Operations—Regulatory Matters—Rate 
Mechanisms—Environmental Costs" above.

Impairment of Long-Lived Assets
We review the carrying value of long-lived assets whenever 
events or changes in circumstances indicate the carrying 
amount of the assets might not be recoverable. Factors that 
would necessitate an impairment assessment of long-lived 
assets include a significant adverse change in the extent or 
manner in which the asset is used, a significant adverse 
change in legal factors or business climate that could affect 
the value of the asset, or a significant decline in the 
observable market value or expected future cash flows of 
the asset, among others. 

When such factors are present, we assess the recoverability 
by determining whether the carrying value of the asset will 
be recovered through expected future cash flows.  An asset 
is determined to be impaired when the carrying value of the 
asset exceeds the expected undiscounted future cash flows 
from the use and eventual disposition of the asset.  If an 
impairment is indicated, we record an impairment loss for 

48

ITEM 7A. QUANTITATIVE AND QUALITATIVE 
DISCLOSURES ABOUT MARKET RISK

December 31, 2016, a loss of $0.1 million would have been 
realized. See Note 13.

Credit Risk
Credit Exposure to Natural Gas Suppliers 
Certain gas suppliers have either relatively low credit ratings 
or are not rated by major credit rating agencies. To manage 
this supply risk, we purchase gas from a number of different 
suppliers at liquid exchange points. We evaluate and 
monitor suppliers’ creditworthiness and maintain the ability 
to require additional financial assurances, including 
deposits, letters of credit, or surety bonds, in case a supplier 
defaults. In the event of a supplier’s failure to deliver 
contracted volumes of gas, the regulated utility would need 
to replace those volumes at prevailing market prices, which 
may be higher or lower than the original transaction prices. 
We expect these costs would be subject to our PGA sharing 
mechanism discussed above. Since most of our commodity 
supply contracts are priced at the daily or monthly market 
index price tied to liquid exchange points, and we have 
adequate storage flexibility, we believe it is unlikely a 
supplier default would have a material adverse effect on our 
financial condition or results of operations.

Credit Exposure to Financial Derivative Counterparties 
Based on estimated fair value at December 31, 2016, our 
overall credit exposure relating to commodity contracts is 
considered immaterial as it reflects amounts owed to 
financial derivative counterparties (see table below). 
However, changes in natural gas prices could result in 
counterparties owing us money. Therefore, our financial 
derivatives policy requires counterparties to have at least an 
investment-grade credit rating at the time the derivative 
instrument is entered into and specific limits on the contract 
amount and duration based on each counterparty’s credit 
rating. Due to potential changes in market conditions and 
credit concerns, we continue to enforce strong credit 
requirements. We actively monitor and manage our 
derivative credit exposure and place counterparties on hold 
for trading purposes or require cash collateral, letters of 
credit, or guarantees as circumstances warrant. 

The following table summarizes our overall financial swap 
and option credit exposure, based on estimated fair value, 
and the corresponding counterparty credit ratings. The table 
uses credit ratings from S&P and Moody’s, reflecting the 
higher of the S&P or Moody’s rating or a middle rating if the 
entity is split-rated with more than one rating level 
difference:

In millions

AA/Aa

A/A

Total

Financial Derivative Position by Credit Rating
Unrealized Fair Value Gain (Loss)

2016

2015

$

$

13.7

$

1.7

15.4

$

(20.0)

(3.2)

(23.2)

We are exposed to various forms of market risk including 
commodity supply risk, commodity price risk, interest rate 
risk, foreign currency risk, credit risk and weather risk. The 
following describes our exposure to these risks.

Commodity Supply Risk
We enter into spot, short-term, and long-term natural gas 
supply contracts, along with associated pipeline 
transportation contracts, to manage our commodity supply 
risk. Historically, we have arranged for physical delivery of 
an adequate supply of gas, including gas in our Mist storage 
and off-system storage facilities, to meet expected 
requirements of our core utility customers. Our long-term 
gas supply contracts are primarily index-based and subject 
to monthly re-pricing, a strategy that is intended to 
substantially mitigate credit exposure to our physical gas 
counterparties. Notional amounts under physical gas 
contracts were $3.4 million and $7.0 million as of December 
31, 2016 and 2015, respectively.

Commodity Price Risk
Natural gas commodity prices are subject to market 
fluctuations due to unpredictable factors including weather, 
pipeline transportation congestion, drilling technologies, 
market speculation, and other factors that affect supply and 
demand. We manage commodity price risk with financial 
swaps and physical gas reserves from a long-term 
investment in working interests in gas leases operated by 
Jonah Energy. These financial hedge contracts and gas 
reserves volumes are generally included in our annual PGA 
filing for recovery, subject to a regulatory prudence review.  
Notional amounts under financial derivative contracts were 
$123.6 million and $95.5 million as of December 31, 2016 
and 2015, respectively. The fair value of financial swaps as 
of December 31, 2016 was an unrealized gain of $15.4 
million with future cash inflows of $13.0 million in 2017 and 
$2.7 million in 2018 and an outflow of $0.3 million in 2019.  

Interest Rate Risk
We are exposed to interest rate risk primarily associated 
with new debt financing needed to fund capital 
requirements, including future contractual obligations and 
maturities of long-term and short-term debt. Interest rate risk 
is primarily managed through the issuance of fixed-rate debt 
with varying maturities. We may also enter into financial 
derivative instruments, including interest rate swaps, options 
and other hedging instruments, to manage and mitigate 
interest rate exposure.  We did not have any interest rate 
swaps outstanding as of December 31, 2016 or 2015.

Foreign Currency Risk
The costs of certain pipeline and off-system storage 
services purchased from Canadian suppliers are subject to 
changes in the value of the Canadian currency in relation to 
the U.S. currency. Foreign currency forward contracts are 
used to hedge against fluctuations in exchange rates for our 
commodity-related demand and reservation charges paid in 
Canadian dollars. Notional amounts under foreign currency 
forward contracts were $7.5 million and $9.0 million as of 
December 31, 2016 and 2015, respectively.  If all of the 
foreign currency forward contracts had been settled on 

49

  
  
  
In most cases, we also mitigate the credit risk of financial 
derivatives by having master netting arrangements with our 
counterparties which provide for making or receiving net 
cash settlements. Generally, transactions of the same type 
in the same currency that have settlement on the same day 
with a single counterparty are netted and a single payment 
is delivered or received depending on which party
is due funds.

Additionally we have master contracts in place with each 
of our derivative counterparties that include provisions for 
posting or calling for collateral. Generally we can obtain 
cash or marketable securities as collateral with one day’s 
notice. We use various collateral management strategies to 
reduce liquidity risk. The collateral provisions vary by 
counterparty but are not expected to result in the significant 
posting of collateral, if any. We have performed stress tests 
on the portfolio and concluded the liquidity risk from 
collateral calls is not material. Our derivative credit exposure 
is primarily with investment grade counterparties rated AA-/
Aa3 or higher. Contracts are diversified across 
counterparties to reduce credit and liquidity risk.

At December 31, 2016, the Company’s financial derivative 
credit risk on a volumetric basis was geographically 
concentrated 29% in the United States and 71% in Canada, 
based on our counterparties' location.  At December 31, 
2015, the Company’s financial derivative credit risk on a 
volumetric basis was geographically concentrated 41% in 
the United States and 59% in Canada with our 
counterparties.

Credit Exposure to Insurance Companies
Our credit exposure to insurance companies for loss or 
damage claims could be material. We regularly monitor the 
financial condition of insurance companies who provide 
general liability insurance policy coverage to NW Natural 
and its predecessors.

Weather Risk 
We have a weather normalization mechanism in Oregon; 
however, we are exposed to weather risk primarily from our 
regulated utility business. A large percentage of our utility 
margin is volume driven, and current rates are based on an 
assumption of average weather. Our weather normalization 
mechanism in Oregon is for residential and commercial 
customers, which is intended to stabilize the recovery of our 
utility’s fixed costs and reduce fluctuations in customers’ 
bills due to colder or warmer than average weather. 
Customers in Oregon are allowed to opt out of the weather 
normalization mechanism. As of December 31, 2016, 
approximately 9% of our Oregon customers had opted out. 
In addition to the Oregon customers opting out, our 
Washington residential and commercial customers account 
for approximately 11% of our total customer base and are 
not covered by weather normalization. The combination of 
Oregon and Washington customers not covered by a 
weather normalization mechanism is 20% of all residential 
and commercial customers. See "Results of Operations—
Regulatory Matters—Rate Mechanisms—WARM" above.

50

ITEM 8. FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA

TABLE OF CONTENTS

1.

2.

3.

4.

5.

Management's Report on Internal Control Over Financial Reporting

Report of Independent Registered Public Accounting Firm

Consolidated Financial Statements:

Consolidated Statements of Comprehensive Income for the Years Ended December 31, 2016, 2015, and 2014

Consolidated Balance Sheets at December 31, 2016 and 2015

Consolidated Statements of Shareholders’ Equity for the Years Ended December 31, 2016, 2015, and 2014

Consolidated Statements of Cash Flows for the Years Ended December 31, 2016, 2015, and 2014

Notes to Consolidated Financial Statements

Quarterly Financial Information

Supplementary Data for the Years Ended December 31, 2016, 2015, and 2014:

Financial Statement Schedule

Schedule II – Valuation and Qualifying Accounts and Reserves

Supplemental Schedules Omitted

Page

52

53

54

55

57

58

59

88

88

All other schedules are omitted because of the absence of the conditions under which they are required or because the required 
information is included elsewhere in the financial statements.

51

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
MANAGEMENT’S REPORT ON INTERNAL CONTROL OVER FINANCIAL REPORTING

Management is responsible for establishing and maintaining adequate internal control over financial reporting as defined in 
Rules 13a-15(f) or 15d-15(f) under the Securities Exchange Act of 1934, as amended. Our internal control over financial 
reporting is designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of 
financial statements for external purposes in accordance with generally accepted accounting principles in the United States of 
America (GAAP). Our internal control over financial reporting includes those policies and procedures that:

(i) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions 
involving company assets;

(ii) provide reasonable assurance that transactions are recorded as necessary to permit the preparation of financial statements 
in accordance with GAAP, and that receipts and expenditures are being made only in accordance with authorizations of 
management and the Board of Directors; and

(iii) provide reasonable assurance regarding prevention or timely detection of the unauthorized acquisition, use or disposition of 
our assets that could have a material effect on the financial statements.

Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements or fraud. 
Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate 
because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate.

Management assessed the effectiveness of our internal control over financial reporting as of December 31, 2016. In making this 
assessment, management used the criteria set forth by the Committee of Sponsoring Organizations of the Treadway 
Commission (COSO) in Internal Control-Integrated Framework (2013).

Based on our assessment and those criteria, management has concluded that we maintained effective internal control over 
financial reporting as of December 31, 2016.

The effectiveness of internal control over financial reporting as of December 31, 2016 has been audited by 
PricewaterhouseCoopers LLP, an independent registered public accounting firm, as stated in their report which appears in this 
annual report.

/s/ David H. Anderson        
David H. Anderson
President and Chief Executive Officer

/s/ Brody J. Wilson ______
Brody J. Wilson
Chief Financial Officer, Treasurer, Chief Accounting Officer and
Controller

February 27, 2017

52

 
 
 
  
 
 
 
 
  
 
REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM

To the Board of Directors and Shareholders of
Northwest Natural Gas Company:

In our opinion, the consolidated financial statements listed in the accompanying index present fairly, in all material respects, the 
financial position of Northwest Natural Gas Company and its subsidiaries at December 31, 2016 and 2015, and the results of 
their operations and their cash flows for each of the three years in the period ended December 31, 2016 in conformity with 
accounting principles generally accepted in the United States of America. In addition, in our opinion, the financial statement 
schedule listed in the accompanying index presents fairly, in all material respects, the information set forth therein when read in 
conjunction with the related consolidated financial statements. Also in our opinion, the Company maintained, in all material 
respects, effective internal control over financial reporting as of December 31, 2016, based on criteria established in Internal 
Control - Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission 
(COSO). The Company's management is responsible for these financial statements and financial statement schedule, for 
maintaining effective internal control over financial reporting and for its assessment of the effectiveness of internal control over 
financial reporting, included in the accompanying Management's Report on Internal Control over Financial Reporting. Our 
responsibility is to express opinions on these financial statements, on the financial statement schedule, and on the Company's 
internal control over financial reporting based on our integrated audits. We conducted our audits in accordance with the 
standards of the Public Company Accounting Oversight Board (United States). Those standards require that we plan and 
perform the audits to obtain reasonable assurance about whether the financial statements are free of material misstatement and 
whether effective internal control over financial reporting was maintained in all material respects. Our audits of the financial 
statements included examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements, 
assessing the accounting principles used and significant estimates made by management, and evaluating the overall financial 
statement presentation. Our audit of internal control over financial reporting included obtaining an understanding of internal 
control over financial reporting, assessing the risk that a material weakness exists, and testing and evaluating the design and 
operating effectiveness of internal control based on the assessed risk. Our audits also included performing such other 
procedures as we considered necessary in the circumstances. We believe that our audits provide a reasonable basis for our 
opinions.

A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the 
reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally 
accepted accounting principles. A company’s internal control over financial reporting includes those policies and procedures that 
(i) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions 
of the assets of the company; (ii) provide reasonable assurance that transactions are recorded as necessary to permit 
preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and 
expenditures of the company are being made only in accordance with authorizations of management and directors of the 
company; and (iii) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or 
disposition of the company’s assets that could have a material effect on the financial statements.

Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, 
projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate 
because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate.

/s/ PricewaterhouseCoopers LLP

Portland, Oregon
February 27, 2017 

53

 
  
 
 
 
NORTHWEST NATURAL GAS COMPANY
CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME

In thousands, except per share data

Operating revenues

Operating expenses:

Cost of gas

Operations and maintenance

Environmental remediation

General taxes

Depreciation and amortization

Total operating expenses

Income from operations

Other income (expense), net

Interest expense, net

Income before income taxes

Income tax expense

Net income

Other comprehensive income:

Change in employee benefit plan liability, net of taxes of $452 for 2016, ($988) for
2015, and $2,857 for 2014
Amortization of non-qualified employee benefit plan liability, net of taxes of ($624)
for 2016, ($883) for 2015, and ($438) for 2014

Comprehensive income

Average common shares outstanding:

Basic

Diluted

Earnings per share of common stock:

Basic

Diluted

Dividends declared per share of common stock

Year Ended December 31,

2016

2015

2014

$ 675,967

$ 723,791

$ 754,037

260,588

149,974

13,298

30,538

82,289

536,687

139,280

(543)

39,128

99,609

40,714

58,895

327,305

157,521

3,513

30,281

80,923

599,543

124,248

7,747

42,539

89,456

35,753

53,703

365,490

136,982

—

29,407

79,193

611,072

142,965

1,933

44,563

100,335

41,643

58,692

(744)

955

1,561

1,353

(4,364)

646

$

59,106

$

56,617

$

54,974

27,647

27,779

27,347

27,417

27,164

27,223

$

$

2.13

2.12

1.87

$

1.96

1.96

1.86

2.16

2.16

1.85

See Notes to Consolidated Financial Statements

54

 
NORTHWEST NATURAL GAS COMPANY
CONSOLIDATED BALANCE SHEETS

In thousands

Assets:

Current assets:

Cash and cash equivalents

Accounts receivable

Accrued unbilled revenue

Allowance for uncollectible accounts

Regulatory assets

Derivative instruments

Inventories

Gas reserves

Income taxes receivable

Other current assets

Total current assets

Non-current assets:

Property, plant, and equipment

Less: Accumulated depreciation

Total property, plant, and equipment, net

Gas reserves

Regulatory assets

Derivative instruments

Other investments

Other non-current assets

Total non-current assets

Total assets

As of December 31,

2016

2015

$

3,521

$

66,700

64,946

(1,290)

42,362

17,031

54,129

15,926

—

24,728

288,053

4,211

68,228

57,987

(870)

69,178

2,719

70,868

17,094

7,900

33,460

330,775

3,208,816

3,089,380

947,916

906,717

2,260,900

2,182,663

100,184

357,530

3,265

68,376

1,493

114,552

370,711

27

68,066

2,616

2,791,748

2,738,635

$

3,079,801

$

3,069,410

See Notes to Consolidated Financial Statements

55

NORTHWEST NATURAL GAS COMPANY
CONSOLIDATED BALANCE SHEETS

In thousands

Liabilities and equity:

Current liabilities:

Short-term debt

Current maturities of long-term debt

Accounts payable

Taxes accrued

Interest accrued

Regulatory liabilities

Derivative instruments

Other current liabilities

Total current liabilities

Long-term debt

Deferred credits and other non-current liabilities:

Deferred tax liabilities

Regulatory liabilities

Pension and other postretirement benefit liabilities

Derivative instruments

Other non-current liabilities

Total deferred credits and other non-current liabilities

Commitments and contingencies (see Note 14 and Note 15)

Equity:

Common stock - no par value; authorized 100,000 shares; issued and outstanding 28,630
and 27,427 at December 31, 2016 and 2015, respectively

Retained earnings

Accumulated other comprehensive loss

Total equity

Total liabilities and equity

See Notes to Consolidated Financial Statements

As of December 31,

2016

2015

$

53,300

$

270,035

39,989

85,664

12,149

5,966

40,290

1,315

35,844

274,517

679,334

557,085

349,319

225,725

913

142,411

24,973

73,219

10,420

5,873

29,927

22,092

41,148

477,687

569,445

530,021

339,287

223,105

3,447

145,446

1,275,453

1,241,306

445,187

412,261

(6,951)

850,497

383,144

404,990

(7,162)

780,972

$

3,079,801

$

3,069,410

56

 
NORTHWEST NATURAL GAS COMPANY
CONSOLIDATED STATEMENTS OF SHAREHOLDERS' EQUITY

In thousands

Balance at December 31, 2013

   Comprehensive income (loss)

   Dividends on common stock

   Tax expense from employee stock plans

   Stock-based compensation

   Shares issued pursuant to equity based plans

Balance at December 31, 2014

   Comprehensive income

   Dividends on common stock

   Tax expense from employee stock plans

   Stock-based compensation

   Shares issued pursuant to equity based plans

Balance at December 31, 2015

   Comprehensive income

   Dividends on common stock

   Stock-based compensation

   Shares issued pursuant to equity based plans

   Issuance of common stock, net of issuance costs

Common
Stock

Retained
Earnings

Accumulated
Other
Comprehensive
Income (Loss)

Total
Equity

$

364,549

$

393,681

$

(6,358) $

751,872

—

—

(117)

1,646

9,039

375,117

—

—

(118)

3,277

4,868

383,144

—

—

2,924

6,358

52,761

58,692

(50,093)

—

—

—

402,280

53,703

(50,993)

—

—

—

404,990

58,895

(51,624)

—

—

—

(3,718)

—

—

—

—

(10,076)

2,914

—

—

—

—

(7,162)

211

—

—

—

—

54,974

(50,093)

(117)

1,646

9,039

767,321

56,617

(50,993)

(118)

3,277

4,868

780,972

59,106

(51,624)

2,924

6,358

52,761

Balance at December 31, 2016

$

445,187

$

412,261

$

(6,951) $

850,497

See Notes to Consolidated Financial Statements

57

NORTHWEST NATURAL GAS COMPANY
CONSOLIDATED STATEMENTS OF CASH FLOWS

In thousands

Operating activities:

Net income

Adjustments to reconcile net income to cash provided by operations:

Depreciation and amortization

Regulatory amortization of gas reserves

Deferred tax liabilities, net

Qualified defined benefit pension plan expense

Contributions to qualified defined benefit pension plans

Deferred environmental (expenditures) recoveries, net

Regulatory disallowance of prior environmental cost deferrals

Interest income on deferred environmental expenses

Amortization of environmental remediation

Other

Changes in assets and liabilities:

Receivables, net

Inventories

Income taxes

Accounts payable

Interest accrued

Deferred gas costs

Other, net

Cash provided by operating activities

Investing activities:

Capital expenditures

Utility gas reserves

Proceeds from sale of assets

Restricted cash

Other

Cash used in investing activities

Financing activities:

Common stock issued, net

Long-term debt issued

Long-term debt retired

Change in short-term debt

Cash dividend payments on common stock

Other

Cash used in financing activities

(Decrease) increase in cash and cash equivalents

Cash and cash equivalents, beginning of period

Cash and cash equivalents, end of period

Supplemental disclosure of cash flow information:

Interest paid, net of capitalization

Income taxes paid, net of refunds

See Notes to Consolidated Financial Statements

58

Year Ended December 31,

2016

2015

2014

$ 58,895

$ 53,703

$ 58,692

82,289

15,525

32,056

5,274

80,923

17,991

26,972

5,697

79,193

19,335

24,772

4,984

(14,470)

(14,120)

(10,500)

(10,469)

(10,568)

88,849

3,287

—

13,298

3,225

(7,484)

16,620

9,467

15,000

(5,322)

3,513

3,709

2,373

6,964

(6,541)

12,380

(17,175)

93

(206)

—

—

—

1,853

14,948

(17,163)

1,709

(2,020)

(1,024)

(10,204)

31,918

(23,114)

12,365

(10,143)

(24,857)

222,147

184,688

215,657

(139,511)

(118,320)

(120,092)

—

521

—

2,361

(1,549)

(26,798)

410

3,000

1,161

175

1,000

1,392

(136,629)

(115,298)

(144,323)

60,122

150,000

3,875

—

8,986

—

(25,000)

(60,000)

(80,000)

(216,735)

35,335

46,500

(51,508)

(49,243)

(50,093)

(3,087)

(4,680)

3,336

(86,208)

(74,713)

(71,271)

(690)

(5,323)

4,211

9,534

$

3,521

$

4,211

$

63

9,471

9,534

$ 36,023

$ 39,634

$ 42,602

(7,157)

17,306

19,445

2. SIGNIFICANT ACCOUNTING POLICIES

Use of Estimates 
The preparation of financial statements in conformity with 
generally accepted accounting principles in the United 
States of America (GAAP) requires management to make 
estimates and assumptions that affect reported amounts in 
the consolidated financial statements and accompanying 
notes. Actual amounts could differ from those estimates, and 
changes would most likely be reported in future periods. 
Management believes the estimates and assumptions used 
are reasonable.

Industry Regulation  
Our principal businesses are the distribution of natural gas, 
which is regulated by the OPUC and WUTC, and natural gas 
storage services, which are regulated by either the FERC or 
the CPUC, and to a certain extent by the OPUC and WUTC. 
Accounting records and practices of our regulated 
businesses conform to the requirements and uniform system 
of accounts prescribed by these regulatory authorities in 
accordance with U.S. GAAP. Our businesses regulated by 
the OPUC, WUTC, and FERC earn a reasonable return on 
invested capital from approved cost-based rates, while our 
business regulated by the CPUC earns a return to the extent 
we are able to charge competitive prices above our costs 
(i.e. market-based rates).

In applying regulatory accounting principles, we capitalize or 
defer certain costs and revenues as regulatory assets and 
liabilities pursuant to orders of the OPUC or WUTC, which 
provide for the recovery of revenues or expenses from, or 
refunds to, utility customers in future periods, including a 
return or a carrying charge in certain cases.

NORTHWEST NATURAL GAS 
COMPANY
NOTES TO CONSOLIDATED FINANCIAL 
STATEMENTS

1. ORGANIZATION AND PRINCIPLES OF 
CONSOLIDATION

The accompanying consolidated financial statements 
represent the consolidated results of Northwest Natural Gas 
Company (NW Natural or the Company) and all companies 
we directly or indirectly control, either through majority 
ownership or otherwise. We have two core businesses: our 
regulated local gas distribution business, referred to as the 
utility segment, which serves residential, commercial, and 
industrial customers in Oregon and southwest Washington; 
and our gas storage businesses, referred to as the gas 
storage segment, which provides storage services for 
utilities, gas marketers, electric generators, and large 
industrial users from facilities located in Oregon and 
California. In addition, we have investments and other non-
utility activities we aggregate and report as other. 

Our core utility business assets and operating activities are 
largely included in the parent company, NW Natural. Our 
direct and indirect wholly-owned subsidiaries include NW 
Natural Energy, LLC (NWN Energy), NW Natural Gas 
Storage, LLC (NWN Gas Storage), Gill Ranch Storage, LLC 
(Gill Ranch), NNG Financial Corporation (NNG Financial), 
Northwest Energy Corporation (Energy Corp), and NWN 
Gas Reserves LLC (NWN Gas Reserves). Investments in 
corporate joint ventures and partnerships we do not directly 
or indirectly control, and for which we are not the primary 
beneficiary, are accounted for under the equity method, 
which includes NWN Energy’s investment in Trail West 
Holdings, LLC (TWH) and NNG Financial's investment in 
Kelso-Beaver (KB) Pipeline. NW Natural and its affiliated 
companies are collectively referred to herein as NW Natural. 
The consolidated financial statements are presented after 
elimination of all intercompany balances and transactions.   
In this report, the term “utility” is used to describe our 
regulated gas distribution business, and the term “non-
utility” is used to describe our gas storage businesses and 
other non-utility investments and business activities.

Certain prior year balances in our consolidated financial 
statements and notes have been reclassified to conform 
with the current presentation. These reclassifications had no 
effect on our prior year’s consolidated results of operations, 
financial condition, or cash flows.

59

 
  
 
At December 31, the amounts deferred as regulatory assets 
and liabilities were as follows:

In thousands

Current:

Regulatory Assets

2016

2015

Unrealized loss on derivatives(1)

$

1,315

$ 22,092

Gas costs
Environmental costs(2)
Decoupling(3)
Other(4)

Total current

Non-current:

Unrealized loss on derivatives(1)
Pension balancing(5)

Income taxes

Pension and other postretirement
benefit liabilities
Environmental costs(2)

Gas costs
Decoupling(3)
Other(4)

6,830

9,989

13,067

11,161

8,717

9,270

18,775

10,324

$ 42,362

$ 69,178

$

913

$

3,447

50,863

38,670

43,748

43,049

183,035

184,223

63,970

76,584

89

5,860

1,949

6,349

14,130

11,362

Total non-current

$ 357,530

$ 370,711

In thousands

Current:

Gas costs
Unrealized gain on derivatives(1)
Other(4)

Total current

Non-current:

Gas costs
Unrealized gain on derivatives(1)
Accrued asset removal costs(6)
Other(4)

Regulatory Liabilities

2016

2015

$

8,054

$ 14,157

16,624

15,612

2,659

13,111

$ 40,290

$ 29,927

$

1,021

$

8,869

3,265

27

341,107

327,047

3,926

3,344

Total non-current
$ 339,287
(1)  Unrealized gains or losses on derivatives are non-cash items 
and, therefore, do not earn a rate of return or a carrying 
charge. These amounts are recoverable through utility rates as 
part of the annual Purchased Gas Adjustment (PGA) 
mechanism when realized at settlement.

$ 349,319

(2)  Environmental costs relate to specific sites approved for 

regulatory deferral by the OPUC and WUTC. In Oregon, we 
earn a carrying charge on cash amounts paid, whereas 
amounts accrued but not yet paid do not earn a carrying 
charge until expended. We also accrue a carrying charge on 
insurance proceeds for amounts owed to customers. In 
Washington, recovery of deferred amounts will be determined 
in a future proceeding. Current environmental costs represent 
remediation costs management expects to collect from Oregon 
customers in the next 12 months. Amounts included in this 
estimate are still subject to a prudence and earnings test 
review by the OPUC and do not include the $5 million tariff 
rider. The amounts allocable to Oregon are recoverable 
through utility rates, subject to the aforementioned earnings 
test. See Note 15.  

60

(3) 

(4) 

(5) 

This deferral represents the margin adjustment resulting from 
differences between actual and expected volumes. 
These balances primarily consist of deferrals and amortizations 
under approved regulatory mechanisms. The accounts being 
amortized typically earn a rate of return or carrying charge. 
The deferral of certain pension expenses above or below the 
amount set in rates was approved by the OPUC, with recovery 
of these deferred amounts through the implementation of a 
balancing account, which includes the expectation of lower net 
periodic benefit costs in future years. Deferred pension 
expense balances include accrued interest at the utility’s 
authorized rate of return, with the equity portion of interest 
income recognized when amounts are collected in rates. 
(6)  Estimated costs of removal on certain regulated properties are 
collected through rates. See "Accounting Policies—Plant, 
Property, and Accrued Asset Removal Costs" below.  

The amortization period for our regulatory assets and 
liabilities ranges from less than one year to an 
indeterminable period. Our regulatory deferrals for gas costs 
payable are generally amortized over 12 months beginning 
each November 1 following the gas contract year during 
which the deferred gas costs are recorded. Similarly, most of 
our other regulatory deferred accounts are amortized over 
12 months. However, certain regulatory account balances, 
such as income taxes, environmental costs, pension 
liabilities, and accrued asset removal costs, are large and 
tend to be amortized over longer periods once we have 
agreed upon an amortization period with the respective 
regulatory agency.

We believe all costs incurred and deferred at December 31, 
2016 are prudent. We annually review all regulatory assets 
and liabilities for recoverability and more often if 
circumstances warrant. If we should determine that all or a 
portion of these regulatory assets or liabilities no longer meet 
the criteria for continued application of regulatory 
accounting, then we would be required to write off the net 
unrecoverable balances in the period such determination is 
made. 

Environmental Regulatory Accounting 
On January 27, 2016 the OPUC issued an Order regarding 
SRRM implementation (2016 Order) in which the OPUC: (1) 
disallowed the recovery of $2.8 million of interest earned on 
the previously disallowed environmental expenditure 
amounts; (2) clarified the state allocation of 96.68% of 
environmental remediation costs for all environmental sites 
to Oregon; and (3) confirmed our treatment of $13.8 
million of expenses put into the SRRM amortization account 
was correct and in compliance with prior OPUC orders. As a 
result of the 2016 Order, we recognized a $3.3 million non-
cash charge in the first quarter, of which $2.8 million is 
reflected in other income and expense, net and $0.5 
million is included in operations and maintenance expense. 
See Note 15 regarding our SRRM. 

New Accounting Standards
We consider the applicability and impact of all accounting 
standards updates (ASUs) issued by the Financial 
Accounting Standards Board (FASB). Accounting standards 
updates not listed below were assessed and determined to 
be either not applicable or are expected to have minimal 
impact on our consolidated financial position or results of 
operations.

Recently Adopted Accounting Pronouncements
STOCK BASED COMPENSATION. On March 30, 2016, the 
FASB issued ASU 2016-09, "Compensation - Stock 
Compensation: Improvements to Employee Share-Based 
Payment Accounting." The ASU changes how companies 
account for certain aspects of share-based payment awards 
to employees, including the accounting for income taxes, 
forfeitures, accounting treatments for statutory tax 
withholding policy elections, as well as classification in the 
statement of cash flows. Currently, tax benefits and 
detriments from stock compensation are recorded directly to 
equity and under the new guidance, they are charged to 
income tax expense. The new guidance also allows for an 
entity to account for forfeitures as they occur. Additionally, 
the new guidance allows for companies to withhold an 
amount up to the applicable maximum statutory tax rate, 
without triggering liability classification for the award.
The amendments in this standard are effective for us 
beginning January 1, 2017. Early adoption is permitted in 
any interim or annual period. NW Natural early adopted ASU 
2016-09 in the fourth quarter ended December 31, 2016. 
The adoption of this ASU did not materially affect our 
financial statements and disclosures.

GOING CONCERN. On August 27, 2014, the FASB issued 
ASU 2014-15, "Disclosure of Uncertainties about an Entity’s 
Ability to Continue as a Going Concern." In connection with 
preparing financial statements for each annual and interim 
reporting period, the ASU requires an entity's management 
to evaluate whether there are conditions or events, 
considered in the aggregate, that raise substantial doubt 
about the entity's ability to continue as a going concern 
within one year after the date that the financial statements 
are issued. Disclosures are required when management 
identifies conditions or events that raise substantial doubt. 
The new requirements were effective for us for the annual 
period ended December 31, 2016. This ASU did not 
materially affect our financial statements and disclosures, but 
required management to assess the company's ability to 
continue as a going concern for each reporting period. 

FAIR VALUE MEASUREMENT. On May 1, 2015, the FASB 
issued ASU 2015-07, "Disclosures for Investments in Certain 
Entities That Calculate Net Asset Value per Share (or its 
Equivalent)." The ASU removes the requirement to 
categorize within the fair value hierarchy all investments for 
which fair value is measured using the net asset value per 
share practical expedient and also removes certain 
disclosure requirements. The new requirements were 
effective for us beginning January 1, 2016 and were applied 
retrospectively to all periods presented, in this 2016 Form 
10-K. This ASU did not materially affect our financial 
statements and disclosures, but changed certain 
presentation and disclosures of the fair value of certain plan 
assets in Note 8, for all periods presented. 

INTANGIBLES - GOODWILL AND OTHER INTERNAL-USE 
SOFTWARE. On April 15, 2015 the FASB issued ASU 
2015-05, "Customer’s Accounting for Fees Paid in a Cloud 
Computing Arrangement." The ASU provides customers 
guidance on how to determine whether a cloud computing 
arrangement includes a software license. The new 
requirements were effective for us beginning January 1, 

61

2016 and did not materially affect our financial statements 
and disclosures. 

DEBT ISSUANCE COSTS. On April 7, 2015, the FASB 
issued ASU 2015-03, "Simplifying the Presentation of Debt 
Issuance Costs," which requires the presentation of debt 
issuance costs in the balance sheet as a direct deduction 
from the associated debt liability. The new requirements 
were effective for us beginning January 1, 2016. The new 
guidance has been applied on a retrospective basis and is 
reflected in our consolidated balance sheets and Note 7. 
Accordingly, debt issuance costs totaling $7.4 million and 
$7.3 million, as of December 31, 2016 and 2015, 
respectively, are now presented as a direct offset to the 
associated long-term debt instrument. 

Recently Issued Accounting Pronouncements
STATEMENT OF CASH FLOWS. On August 26, 2016, the 
FASB issued ASU 2016-15, "Classification of Certain Cash 
Receipts and Cash Payments." The ASU adds guidance 
pertaining to the classification of certain cash receipts and 
payments on the statement of cash flows. The purpose of 
the amendment is to clarify issues that have been creating 
diversity in practice, including the classification of proceeds 
from the settlement of insurance claims and proceeds from 
the settlement of corporate-owned life insurance policies. 
The amendments in this standard are effective for us 
beginning January 1, 2018. Early adoption is permitted in 
any interim or annual period. We are currently assessing the 
effect of this standard and do not expect this standard to 
materially affect our financial statements and disclosures. 

LEASES. On February 25, 2016, the FASB issued ASU 
2016-02, "Leases," which revises the existing lease 
accounting guidance. Pursuant to the new standard, lessees 
will be required to recognize all leases, including operating 
leases that are greater than 12 months at lease 
commencement, on the balance sheet and record 
corresponding right-of-use assets and lease liabilities. 
Lessor accounting will remain substantially the same under 
the new standard. Quantitative and qualitative disclosures 
are also required for users of the financial statements to 
have a clear understanding of the nature of our leasing 
activities. The standard is effective for us beginning January 
1, 2019, and early adoption is permitted. The new standard 
must be adopted using a modified retrospective transition 
and provides for certain practical expedients. Transition will 
require application of the new guidance at the beginning of 
the earliest comparative period presented. We are currently 
assessing the effect of this standard on our financial 
statements and disclosures.  Refer to Note 14 for our current 
lease commitments.

FINANCIAL INSTRUMENTS. On January 5, 2016, the FASB 
issued ASU 2016-01, "Financial Instruments - Overall: 
Recognition and Measurement of Financial Assets and 
Financial Liabilities." The ASU enhances the reporting model 
for financial instruments, which includes amendments to 
address aspects of recognition, measurement, presentation, 
and disclosure. The new standard is effective for us 
beginning January 1, 2018. Upon adoption, we will be 
required to make a cumulative-effect adjustment to the 
consolidated balance sheet in the first quarter of 2018. Early 

 
adoption is permitted, and we are currently assessing the 
effect of this standard on our financial statements and 
disclosures. 

REVENUE RECOGNITION. On May 28, 2014, the FASB 
issued ASU 2014-09 "Revenue From Contracts with 
Customers." The underlying principle of the guidance 
requires entities to recognize revenue depicting the transfer 
of goods or services to customers at amounts the entity is 
expected to be entitled to in exchange for those goods or 
services. The ASU also prescribes a five-step approach to 
revenue recognition: (1) identify the contract(s) with the 
customer; (2) identify the separate performance obligations 
in the contract(s); (3) determine the transaction price; (4) 
allocate the transaction price to separate performance 
obligations; and (5) recognize revenue when, or as, each 
performance obligation is satisfied. The guidance also 
requires additional disclosures, both qualitative and 
quantitative, regarding the nature, amount, timing and 
uncertainty of revenue and cash flows. The new 
requirements prescribe either a full retrospective or 
simplified transition adoption method. We are still evaluating 
the overall impacts of the standard and have not yet made a 
determination of adoption method. Some aspects we are 
focused on in our review include considering the impacts this 
new standard will have on alternative revenue streams, how 
Contributions in Aid of Construction will be accounted for, 
and how collectability will be evaluated for certain customer 
classes.

In August 2015, the FASB deferred the effective date by one 
year to January 1, 2018 for annual reporting periods 
beginning after December 15, 2017. The FASB also 
permitted early adoption of the standard, but not before the 
original effective date of January 1, 2017. We plan to adopt 
the new standard effective January 1, 2018. 

In March 2016, the FASB issued a final amendment to clarify 
the implementation guidance for principal versus agent 
considerations. This update will require us to report franchise 
taxes in which we are the principal on a gross basis, 
whereas we are currently reporting franchise taxes on a net 
basis. 

In April 2016, the FASB issued a final amendment to clarify 
the guidance related to identifying performance obligations 
and the accounting for licenses of intellectual property. We 
do not expect significant impacts based on this update. 

In May 2016, the FASB issued an amendment regarding 
narrow scope improvements and practical expedients. We 
are currently assessing the impact of this update. 

In December 2016, the FASB issued a final amendment 
regarding technical corrections and improvements. We do 
not expect significant impacts based on this update.

Accounting Policies

Plant, Property, and Accrued Asset Removal Costs 
Plant and property are stated at cost, including capitalized 
labor, materials and overhead. In accordance with regulatory 
accounting standards, the cost of acquiring and constructing 
long-lived plant and property generally includes an 

62

allowance for funds used during construction (AFUDC) or 
capitalized interest. AFUDC represents the regulatory 
financing cost incurred when debt and equity funds are used 
for construction (see “AFUDC” below). When constructed 
assets are subject to market-based rates rather than cost-
based rates, the financing costs incurred during construction 
are included in capitalized interest in accordance with U.S. 
GAAP, not as regulatory financing costs under AFUDC.

In accordance with long-standing regulatory treatment, our 
depreciation rates consist of three components: one based 
on the average service life of the asset, a second based on 
the estimated salvage value of the asset, and a third based 
on the asset’s estimated cost of removal. We collect, through 
rates, the estimated cost of removal on certain regulated 
properties through depreciation expense, with a 
corresponding offset to accumulated depreciation. These 
removal costs are non-legal obligations as defined by 
regulatory accounting guidance. Therefore, we have 
included these costs as non-current regulatory liabilities 
rather than as accumulated depreciation on our consolidated 
balance sheets. In the rate setting process, the liability for 
removal costs is treated as a reduction to the net rate base 
on which the regulated utility has the opportunity to earn its 
allowed rate of return.

The costs of utility plant retired or otherwise disposed of are 
removed from utility plant and charged to accumulated 
depreciation for recovery or refund through future rates. 
Gains from the sale of regulated assets are generally 
deferred and refunded to customers. For non-utility assets, 
we record a gain or loss upon the disposal of the property, 
and the gain or loss is recorded in operating income in the 
consolidated statements of comprehensive income.

Our provision for depreciation of utility property, plant, and 
equipment is recorded under the group method on a straight-
line basis with rates computed in accordance with 
depreciation studies approved by regulatory authorities. The 
weighted-average depreciation rate for utility assets in 
service was approximately 2.8% for 2016, 2015, and 2014, 
reflecting the approximate weighted-average economic life of 
the property. This includes 2016 weighted-average 
depreciation rates for the following asset categories: 2.7% 
for transmission and distribution plant, 2.2% for gas storage 
facilities, 4.2% for general plant, and 2.8% for intangible and 
other fixed assets.

AFUDC. Certain additions to utility plant include AFUDC, 
which represents the net cost of debt and equity funds used 
during construction. AFUDC is calculated using actual 
interest rates for debt and authorized rates for ROE, if 
applicable. If short-term debt balances are less than the total 
balance of construction work in progress, then a composite 
AFUDC rate is used to represent interest on all debt funds, 
shown as a reduction to interest charges, and on ROE 
funds, shown as other income. While cash is not 
immediately recognized from recording AFUDC, it is realized 
in future years through rate recovery resulting from the 
higher utility cost of service. Our composite AFUDC rate was 
0.7% in 2016, 0.4% in 2015, and 0.3% in 2014.

IMPAIRMENT OF LONG-LIVED ASSETS. We review the 
carrying value of long-lived assets whenever events or 

 
  
changes in circumstances indicate the carrying amount of 
the assets may not be recoverable. Factors that would 
necessitate an impairment assessment of long-lived assets 
include a significant adverse change in the extent or manner 
in which the asset is used, a significant adverse change in 
legal factors or business climate that could affect the value of 
the asset, or a significant decline in the observable market 
value or expected future cash flows of the asset, among 
others. 

When such factors are present, we assess the recoverability 
by determining whether the carrying value of the asset will 
be recovered through expected future cash flows. An asset 
is determined to be impaired when the carrying value of the 
asset exceeds the expected undiscounted future cash flows 
from the use and eventual disposition of the asset. If an 
impairment is indicated, we record an impairment loss for the 
difference between the carrying value and the fair value of 
the long-lived assets. Fair value is estimated using 
appropriate valuation methodologies, which may include an 
estimate of discounted cash flows.

We determined there were no long-lived asset impairments 
in 2016.

In 2015, our Gill Ranch Storage facility within our Gas 
Storage Segment was reviewed for impairment. This 
analysis demonstrated sufficient headroom, as the 
undiscounted cash flows were in excess of the carrying 
value of the asset and no impairment was indicated. There 
are no significant changes to the undiscounted cash flow 
assumptions or other triggering events requiring further 
assessment for impairment in 2016. The cash flows assume 
continued operation of the Gill Ranch storage facility with a 
recovery of storage pricing and the ability to contract with 
higher value customers. Accordingly, if new regulation and 
legislation require significant capital and on-going spending 
to upgrade or maintain the facility, we are unsuccessful in 
identifying new higher value customers, future storage 
values do not improve, increased demand and other 
favorable market correlations for natural gas storage do not 
materialize, and/or volatility does not return to the gas 
storage market, this could have a negative impact on our 
future cash flows and could result in impairment of our Gill 
Ranch gas storage facility, which had a net book value of 
$196.9 million at December 31, 2016. The Company 
continues to assess these conditions along with other 
strategic alternatives and their impact on the value of the 
asset on an ongoing basis. 

Cash and Cash Equivalents  
For purposes of reporting cash flows, cash and cash 
equivalents include cash on hand plus highly liquid 
investment accounts with original maturity dates of three 
months or less. At December 31, 2016 and 2015, 
outstanding checks of approximately $2.9 million and $2.5 
million, respectively, were included in accounts payable.

Revenue Recognition and Accrued Unbilled Revenue
Utility revenues, derived primarily from the sale and 
transportation of natural gas, are recognized upon delivery of 
the gas commodity or service to customers. Revenues 
include accruals for gas delivered but not yet billed to 
customers based on estimates of deliveries from meter 

63

reading dates to month end (accrued unbilled revenue). 
Accrued unbilled revenue is dependent upon a number of 
factors that require management’s judgment, including total 
gas receipts and deliveries, customer use by billing cycle, 
and weather factors. Accrued unbilled revenue is reversed 
the following month when actual billings occur. Our accrued 
unbilled revenue at December 31, 2016 and 2015 was $64.9 
million and $58.0 million, respectively.

Non-utility revenues are derived primarily from the gas 
storage segment. At our Mist underground storage facility, 
revenues are primarily firm service revenues in the form of 
fixed monthly reservation charges. At our Gill Ranch facility, 
firm storage services resulting from short-term and long-term 
contracts are typically recognized in revenue ratably over the 
term of the contract regardless of the actual storage capacity 
utilized. In addition, we also have asset management service 
revenue from an independent energy marketing company 
that optimizes commodity, storage, and pipeline capacity 
release transactions. Under this agreement, guaranteed 
asset management revenue is recognized using a straight-
line, pro-rata methodology over the term of each contract. 
Revenues earned above the guaranteed amount are 
recognized as they are earned. 

Revenue Taxes 
Revenue-based taxes are primarily franchise taxes, which 
are collected from customers and remitted to taxing 
authorities. Revenue taxes are included in operating 
revenues in the statement of comprehensive income. 
Revenue taxes were $17.1 million, $18.0 million, and $18.8 
million for 2016, 2015, and 2014, respectively.  

Accounts Receivable and Allowance for Uncollectible 
Accounts 
Accounts receivable consist primarily of amounts due for 
natural gas sales and transportation services to utility 
customers, plus amounts due for gas storage services. We 
establish an allowance for uncollectible accounts (allowance) 
for trade receivables, including accrued unbilled revenue, 
based on the aging of receivables, collection experience of 
past due account balances including payment plans, and 
historical trends of write-offs as a percent of revenues. A 
specific allowance is established and recorded for large 
individual customer receivables when amounts are identified 
as unlikely to be partially or fully recovered. Inactive 
accounts are written-off against the allowance after they are 
120 days past due or when deemed uncollectible. 
Differences between our estimated allowance and actual 
write-offs will occur based on a number of factors, including 
changes in economic conditions, customer creditworthiness, 
and natural gas prices. The allowance for uncollectible 
accounts is adjusted quarterly, as necessary, based on 
information currently available.

Inventories  
Utility gas inventories, which consist of natural gas in storage 
for the utility, are stated at the lower of average cost or net 
realizable value. The regulatory treatment of utility gas 
inventories provides for cost recovery in customer rates. 
Utility gas inventories injected into storage are priced in 
inventory based on actual purchase costs. Utility gas 
inventories withdrawn from storage are charged to cost of 

 
gas during the current period at the weighted-average 
inventory cost.

In Washington, 100% of the differences between the PGA 
prices and actual gas costs are deferred. See Note 13.

Gas storage inventories, which primarily represent 
inventories at our Gill Ranch storage facility, mainly consist 
of natural gas received as fuel-in-kind from storage 
customers. Gas storage inventories are valued at the lower 
of average cost or net realizable value. Cushion gas is not 
included in our inventory balances, is recorded at original 
cost, and classified as a long-term plant asset.

Materials and supplies inventories consist of both utility and 
non-utility inventories and are stated at the lower of average 
cost or net realizable value.

Our utility and gas storage inventories totaled $42.7 million 
and $59.3 million at December 31, 2016 and 2015, 
respectively. At December 31, 2016 and 2015, our materials 
and supplies inventories totaled $11.4 million and $11.6 
million, respectively.

Gas Reserves
Gas reserves are payments to acquire and produce natural 
gas reserves. Gas reserves are stated at cost, adjusted for 
regulatory amortization, with the associated deferred tax 
benefits recorded as liabilities on the balance sheet. The 
current portion is calculated based on expected gas 
deliveries within the next fiscal year. We recognize regulatory 
amortization of this asset on a volumetric basis calculated 
using the estimated gas reserves and the estimated therms 
extracted and sold each month. The amortization of gas 
reserves is recorded to cost of gas along with gas production 
revenues and production costs. See Note 11.

Derivatives  
Derivatives are measured at fair value and recognized as 
either assets or liabilities on the balance sheet. Changes in 
the fair value of the derivatives are recognized currently in 
earnings unless specific regulatory or hedge accounting 
criteria are met. Accounting for derivatives and hedges 
provides an exception for contracts intended for normal 
purchases and normal sales for which physical delivery is 
probable. In addition, certain derivative contracts are 
approved by regulatory authorities for recovery or refund 
through customer rates. Accordingly, the changes in fair 
value of these approved contracts are deferred as regulatory 
assets or liabilities pursuant to regulatory accounting 
principles. Our financial derivatives generally qualify for 
deferral under regulatory accounting. Our index-priced 
physical derivative contracts also qualify for regulatory 
deferral accounting treatment.

Derivative contracts entered into for utility requirements after 
the annual PGA rate has been set and maturing during the 
PGA year are subject to the PGA incentive sharing 
mechanism. In Oregon we participate in a PGA sharing 
mechanism under which we are required to select either an 
80% or 90% deferral of higher or lower gas costs such that 
the impact on current earnings from the gas cost sharing is 
either 20% or 10% of gas cost differences compared to PGA 
prices, respectively. For the PGA years in Oregon beginning 
November 1, 2016, 2015, and 2014 we selected the 90%, 
80%, and 90% deferral of gas cost differences, respectively. 

Our financial derivatives policy sets forth the guidelines for 
using selected derivative products to support prudent risk 
management strategies within designated parameters. Our 
objective for using derivatives is to decrease the volatility of 
gas prices, earnings, and cash flows without speculative risk. 
The use of derivatives is permitted only after the risk 
exposures have been identified, are determined not to 
exceed acceptable tolerance levels, and are determined 
necessary to support normal business activities. We do not 
enter into derivative instruments for trading purposes.

Fair Value  
In accordance with fair value accounting, we use the 
following fair value hierarchy for determining inputs for our 
debt, pension plan assets, and our derivative fair value 
measurements:
• 

Level 1: Valuation is based on quoted prices for identical 
instruments traded in active markets;
Level 2: Valuation is based on quoted prices for similar 
instruments in active markets, quoted prices for identical 
or similar instruments in markets that are not active, and 
model-based valuation techniques for which all 
significant assumptions are observable in the market; 
and
Level 3: Valuation is generated from model-based 
techniques that use significant assumptions not 
observable in the market. These unobservable 
assumptions reflect our own estimates of assumptions 
market participants would use in valuing the asset or 
liability.

• 

• 

When developing fair value measurements, it is our policy to 
use quoted market prices whenever available, or to 
maximize the use of observable inputs and minimize the use 
of unobservable inputs when quoted market prices are not 
available. Fair values are primarily developed using industry-
standard models that consider various inputs including: (a) 
quoted future prices for commodities; (b) forward currency 
prices; (c) time value; (d) volatility factors; (e) current market 
and contractual prices for underlying instruments; (f) market 
interest rates and yield curves; (g) credit spreads; and (h) 
other relevant economic measures. The Company considers 
liquid points for its natural gas hedging to be those points for 
which there are regularly published prices in a nationally 
recognized publication or where the instruments are traded 
on an exchange.

Income Taxes  
We account for income taxes under the asset and liability 
method, which requires the recognition of deferred tax 
assets and liabilities for the expected future tax 
consequences of events that have been included in the 
financial statements. Under this method, deferred tax assets 
and liabilities are determined on the basis of the differences 
between the financial statement and tax basis of assets and 
liabilities using enacted tax rates in effect for the year in 
which the differences are expected to reverse. The effect of 
a change in tax rates on deferred tax assets and liabilities is 
recognized in income in the enactment date period unless a 
regulatory Order specifies deferral of the effect of the change 
in tax rates over a longer period of time.  

64

Deferred income tax assets and liabilities are also 
recognized for temporary differences where the deferred 
income tax benefits or expenses have previously been 
flowed through in the ratemaking process of the regulated 
utility. Regulatory tax assets and liabilities are recorded on 
these deferred tax assets and liabilities to the extent the 
Company believes they will be recoverable from or refunded 
to customers in future rates. At December 31, 2016 and 
2015, regulatory income tax assets of $43.0 million and 
$47.4 million, respectively, were recorded, a portion of which 
is recorded in current assets. These regulatory income tax 
assets primarily represent future rate recovery of deferred 
tax liabilities, resulting from differences in utility plant 
financial statement and tax bases and utility plant removal 
costs, which were previously flowed through for rate making 
purposes and to take into account the additional future 
taxes, which will be generated by that recovery. These 
deferred tax liabilities, and the associated regulatory income 
tax assets, are currently being recovered through customer 
rates. 

Deferred investment tax credits on utility plant additions, 
which reduce income taxes payable, are deferred for 
financial statement purposes and amortized over the life of 
the related plant. 

The Company recognizes interest and penalties related to 
unrecognized tax benefits, if any, within income tax expense 
and accrued interest and penalties within the related tax 
liability line in the consolidated balance sheets. No accrued 
interest or penalties for uncertain tax benefits have been 
recorded. See Note 9. 

Environmental Contingencies  
Loss contingencies are recorded as liabilities when it is 
probable a liability has been incurred and the amount of the 
loss is reasonably estimable in accordance with accounting 
standards for contingencies. Estimating probable losses 
requires an analysis of uncertainties that often depend upon 
judgments about potential actions by third parties. Accruals 
for loss contingencies are recorded based on an analysis of 
potential results. 

With respect to environmental liabilities and related costs, 
we develop estimates based on a review of information 
available from numerous sources, including completed 
studies and site specific negotiations. It is our policy to 
accrue the full amount of such liability when information is 
sufficient to reasonably estimate the amount of probable 
liability. When information is not available to reasonably 
estimate the probable liability, or when only the range of 
probable liabilities can be estimated and no amount within 
the range is more likely than another, it is our policy to 
accrue at the low end of the range. Accordingly, due to 
numerous uncertainties surrounding the course of 
environmental remediation and the preliminary nature of 
several site investigations, in some cases, we may not be 
able to reasonably estimate the high end of the range of 
possible loss. In those cases we have disclosed the nature 
of the potential loss and the fact that the high end of the 
range cannot be reasonably estimated. See Note 15.

Subsequent Events
We monitor significant events occurring after the balance 
sheet date and prior to the issuance of the financial 
statements to determine the impacts, if any, of events on the 
financial statements to be issued. We do not have any 
subsequent events to report.

65

3. EARNINGS PER SHARE

Basic earnings per share are computed using net income and the weighted average number of common shares outstanding for 
each period presented. Diluted earnings per share are computed in the same manner, except it uses the weighted average 
number of common shares outstanding plus the effects of the assumed exercise of stock options and the payment of estimated 
stock awards from other stock-based compensation plans that are outstanding at the end of each period presented. Antidilutive 
stock awards are excluded from the calculation of diluted earnings per common share. Diluted earnings per share are calculated 
as follows:

In thousands, except per share data

Net income

Average common shares outstanding - basic

Additional shares for stock-based compensation plans (See Note 6)

Average common shares outstanding - diluted

Earnings per share of common stock - basic

Earnings per share of common stock - diluted

Additional information:

Antidilutive shares

4. SEGMENT INFORMATION

We primarily operate in two reportable business segments: 
local gas distribution and gas storage. We also have other 
investments and business activities not specifically related 
to one of these two reporting segments, which are 
aggregated and reported as other. We refer to our local gas 
distribution business as the utility, and our gas storage 
segment and other as non-utility. Our utility segment also 
includes the utility portion of our Mist underground storage 
facility and our North Mist gas storage expansion in Oregon 
and NWN Gas Reserves, which is a wholly-owned 
subsidiary of Energy Corp. Our gas storage segment 
includes NWN Gas Storage, which is a wholly-owned 
subsidiary of NWN Energy, Gill Ranch, which is a wholly-
owned subsidiary of NWN Gas Storage, the non-utility 
portion of Mist, and all third-party asset management 
services. Other includes NNG Financial and NWN Energy's 
equity investment in TWH, which is pursuing development 
of a cross-Cascades transmission pipeline project. No 
individual customer accounts for over 10% of our operating 
revenues.

Local Gas Distribution
Our local gas distribution segment is a regulated utility 
principally engaged in the purchase, sale, and delivery of 
natural gas and related services to customers in Oregon 
and southwest Washington. As a regulated utility, we are 
responsible for building and maintaining a safe and reliable 
pipeline distribution system, purchasing sufficient gas 
supplies from producers and marketers, contracting for firm 
and interruptible transportation of gas over interstate 
pipelines to bring gas from the supply basins into our 
service territory, and re-selling the gas to customers subject 
to rates, terms, and conditions approved by the OPUC or 
WUTC. Gas distribution also includes taking customer-
owned gas and transporting it from interstate pipeline 
connections, or city gates, to the customers’ end-use 
facilities for a fee, which is approved by the OPUC or 
WUTC. Approximately 89% of our customers are located in 
Oregon and 11% in Washington. On an annual basis, 
residential and commercial customers typically account for 
around 60% of our utility’s total volumes delivered and 90% 
of our utility’s margin. Industrial customers largely account 

66

2016

2015

2014

$

58,895

$

53,703

$

27,647

132

27,779

27,347

70

27,417

$

$

2.13

2.12

$

$

1.96

1.96

$

$

58,692

27,164

59

27,223

2.16

2.16

5

12

18

for the remaining volumes and utility margin. A small 
amount of utility margin is also derived from miscellaneous 
services, gains or losses from an incentive gas cost sharing 
mechanism, and other service fees.

Industrial sectors we serve include: pulp, paper, and other 
forest products; the manufacture of electronic, 
electrochemical and electrometallurgical products; the 
processing of farm and food products; the production of 
various mineral products; metal fabrication and casting; the 
production of machine tools, machinery and textiles; the 
manufacture of asphalt, concrete and rubber; printing and 
publishing; nurseries; government and educational 
institutions; and electric generation.

Gas Storage
Our gas storage segment includes natural gas storage 
services provided to customers primarily from two 
underground natural gas storage facilities, our Gill Ranch 
gas storage facility, and the non-utility portion of our Mist 
gas storage facility. In addition to earning revenue from 
customer storage contracts, we also use an independent 
energy marketing company to provide asset management 
services for utility and non-utility capacity, the results of 
which are included in this business segment. 

Mist Gas Storage Facility
Earnings from non-utility assets at our Mist facility in 
Oregon are primarily related to firm storage capacity 
revenues. Earnings for the Mist facility also include 
revenue, net of amounts shared with utility customers, from 
management of utility assets at Mist and upstream pipeline 
capacity when not needed to serve utility customers. We 
retain 80% of the pre-tax income from these services when 
the costs of the capacity have not been included in utility 
rates, or 33% of the pre-tax income when the costs have 
been included in utility rates. The remaining 20% and 67%, 
respectively, are recorded to a deferred regulatory account 
for crediting back to utility customers. 

Gill Ranch Gas Storage Facility
Gill Ranch has a joint project agreement with Pacific 
Gas and Electric Company (PG&E) to own and operate the 
Gill Ranch underground natural gas storage facility near 

Fresno, California. Gill Ranch has a 75% undivided 
ownership interest in the facility and is also the operator of 
the facility, which offers storage services to the California 
market at market-based rates, subject to CPUC regulation 
including, but not limited to, service terms and conditions 
and tariff regulations. Although this is a jointly owned 
property, each owner is independently responsible for 
financing its share of the Gill Ranch natural gas storage 
facility. Revenues are primarily related to firm storage 
capacity as well as asset management revenues. 

Other
We have non-utility investments and other business 
activities, which are aggregated and reported as other. 
Other primarily consists of an equity method investment in 

TWH, which was formed to build and operate an interstate 
gas transmission pipeline in Oregon (TWP) and other 
pipeline assets in NNG Financial. For more information on 
TWP, see Note 12. Other also includes some corporate 
operating and non-operating revenues and expenses that 
cannot be allocated to utility operations.

NNG Financial's assets primarily consist of an active, 
wholly-owned subsidiary which owns a 10% interest in an 
18-mile interstate natural gas pipeline. NNG Financial’s 
total assets were $0.5 million and $0.7 million at December 
31, 2016 and 2015, respectively.

Segment Information Summary
Inter-segment transactions were insignificant for the periods presented. The following table presents summary financial 
information concerning the reportable segments:

In thousands

2016

Utility

Gas Storage

Other

Total

Operating revenues

$

650,477

$

25,266

$

224

$

Depreciation and amortization

Income (loss) from operations

Net income

Capital expenditures

76,289

130,570

54,567

138,074

6,000

9,136

4,303

1,437

—

(426)

25

—

675,967

82,289

139,280

58,895

139,511

Total assets at December 31, 2016

2,806,627

256,333

16,841

3,079,801

2015

Operating revenues

$

702,210

$

21,356

$

225

$

Depreciation and amortization

Income from operations

Net income

Capital expenditures

74,410

119,215

53,391

115,272

6,513

5,032

174

3,048

—

1

138

—

723,791

80,923

124,248

53,703

118,320

Total assets at December 31, 2015

2,791,623

261,750

16,037

3,069,410

2014

Operating revenues

$

731,578

$

22,235

$

224

$

Depreciation and amortization

Income from operations

Net income (loss)

Capital expenditures

72,660

138,711

58,587

117,322

6,533

3,987

(364)

2,770

—

267

469

—

754,037

79,193

142,965

58,692

120,092

Total assets at December 31, 2014

2,766,493

273,712

16,121

3,056,326

Utility Margin
Utility margin is a financial measure consisting of utility operating revenues, which are reduced by revenue taxes, the associated 
cost of gas, and environmental recovery revenues. The cost of gas purchased for utility customers is generally a pass-through 
cost in the amount of revenues billed to regulated utility customers. Environmental recovery revenues represent collections 
received from customers through our environmental recovery mechanism in Oregon. These collections are offset by the 
amortization of environmental liabilities, which is presented as environmental remediation expense in our operating expenses. 
By subtracting cost of gas and environmental remediation expense from utility operating revenues, utility margin provides a key 
metric used by our chief operating decision maker in assessing the performance of the utility segment. The gas storage segment 
and other emphasize growth in operating revenues as opposed to margin because they do not incur a product cost (i.e. cost of 
gas sold) like the utility and, therefore, use operating revenues and net income to assess performance.

67

 
The following table presents additional segment information concerning utility margin:

In thousands

Utility margin calculation:

Utility operating revenues (1)

Less: Utility cost of gas

          Environmental remediation expense

Utility margin

2016

2015

2014

$

$

650,477

$

702,210

$

260,588

13,298

327,305

3,513

731,578

365,490

—

376,591

$

371,392

$

366,088

(1)   Utility operating revenues include environmental recovery revenues, which are collections received from customers through our 

environmental recovery mechanism in Oregon, offset by environmental remediation expense. Collections under this mechanism began in 
November 2015.

Summary of Changes in Common Stock
The following table shows the changes in the number of 
shares of our common stock issued and outstanding:

In thousands

Balance, December 31, 2013

   Sales to employees under ESPP

Stock-based compensation

   Sales to shareholders under DRPP

Balance, December 31, 2014

   Sales to employees under ESPP

Stock-based compensation

   Sales to shareholders under DRPP

Balance, December 31, 2015

   Sales to employees under ESPP

Stock-based compensation

   Equity Issuance

Balance, December 31, 2016

Shares

27,075

24

83

102

27,284

19

78

46

27,427

18

173

1,012

28,630

5. COMMON STOCK

Common Stock
As of December 31, 2016 and 2015, we had 100 million 
shares of common stock authorized. As of December 31, 
2016, we had reserved 60,661 shares for issuance of 
common stock under the Employee Stock Purchase Plan 
(ESPP) and 224,438 shares under our Dividend 
Reinvestment and Direct Stock Purchase Plan (DRPP).  At 
the Company's election, shares sold through our DRPP may 
be purchased in the open market or through original 
issuance of shares reserved for issuance under the DRPP. 
In July 2015 we moved our DRPP to open market 
purchases.

The Restated Stock Option Plan (SOP) was terminated with 
respect to new grants in 2012; however, options granted 
before the Restated SOP was terminated will remain 
outstanding until the earlier of their expiration, forfeiture, or 
exercise. There were 180,163 options outstanding at 
December 31, 2016, which were granted prior to termination 
of the plan. 

During November 2016, the Company completed an equity 
issuance consisting of an offering of 880,000 shares of its 
common stock along with a 30-day option for the 
underwriters to purchase an additional 132,000 shares. The 
offering closed on November 16, 2016 and resulted in a 
total issuance of 1,012,000 shares as both the initial offering 
and the underwriter option were fully executed. All shares 
were issued on November 16, 2016 at an offering price of 
$54.63 per share and resulted in total net proceeds to the 
Company of $52.8 million.

Stock Repurchase Program
We have a share repurchase program under which we may 
purchase our common shares on the open market or 
through privately negotiated transactions. We currently have 
Board authorization through May 2017 to repurchase up to 
an aggregate of the greater of 2.8 million shares or $100 
million. No shares of common stock were repurchased 
pursuant to this program during the year ended December 
31, 2016. Since the plan’s inception in 2000, a total of 2.1 
million shares have been repurchased at a total cost of 
$83.3 million.

68

6. STOCK-BASED COMPENSATION

Our stock-based compensation plans are designed to 
promote stock ownership in NW Natural by employees and 
officers. These compensation plans include a Long Term 
Incentive Plan (LTIP), an ESPP, and a Restated SOP. 

Long Term Incentive Plan
The LTIP is intended to provide a flexible, competitive 
compensation program for eligible officers and key 
employees. Under the LTIP, shares of common stock are 
authorized for equity incentive grants in the form of stock, 
restricted stock, restricted stock units, stock options, or 
performance shares. An aggregate of 850,000 shares were 
authorized for issuance as of December 31, 2016. Shares 
awarded under the LTIP may be purchased on the open 
market or issued as original shares. 

Of the 850,000 shares of common stock authorized for LTIP 
awards at December 31, 2016, there were 173,279 shares 
available for issuance under any type of award and 250,000 
shares available for option grants. This assumes market, 
performance, and service based grants currently 
outstanding are awarded at the target level. There were no 
outstanding grants of restricted stock or stock options under 
the LTIP at December 31, 2016 or 2015. The LTIP stock 
awards are compensatory awards for which compensation 
expense is based on the fair value of stock awards, with 
expense being recognized over the performance and 
vesting period of the outstanding awards. Forfeitures are 
recognized as they occur.

Performance Shares
Since the LTIP’s inception in 2001, performance shares, 
which incorporate market, performance, and service-based 
factors, have been granted annually with three-year 
performance periods. The following table summarizes 
performance share expense information:

Dollars in thousands

Estimated award:

2014-2016 grant(3)

Actual award:

2013-2015 grant

2012-2014 grant

Shares(1) 

Expense 
During Award 
Year(2)

Total
Expense
for Award

27,887

$

168

$

1,418

8,914

8,621

312

582

1,240

1,821

(1)  

In addition to common stock shares, a participant also 
receives a dividend equivalent cash payment equal to the 
number of shares of common stock received on the award 
payout multiplied by the aggregate cash dividends paid per 
share during the performance period. 

(2)   Amount represents the expense recognized in the third year of 

(3) 

the vesting period noted above.
This represents the estimated number of shares to be 
awarded as of December 31, 2016 as certain performance 
share measures had been achieved. Amounts are subject to 
change with final payout amounts authorized by the Board of 
Directors in February 2017.

The aggregate number of performance shares granted and outstanding at the target and maximum levels were as follows:

Dollars in thousands

Performance Period

Performance Share Awards Outstanding

Target

Maximum

2016

Expense

Cumulative Expense

December 31, 2016

2014-16

2015-17

2016-18

Total

39,725

36,200

27,950

103,875

79,450

$

168

$

72,400

55,900

207,750

$

662

478

1,308

1,418

1,515

478

Performance share awards are based on EPS and Return 
on Invested Capital (ROIC) factors, a total shareholder 
return (TSR factor) relative to a peer group of gas 
distribution companies over the three-year performance 
period, and on performance results achieved relative to 
specific core and non-core strategies (strategic factor). 
Compensation expense is recognized in accordance with 
accounting standards for stock-based compensation and 
calculated based on performance levels achieved and an 
estimated fair value using the Monte-Carlo method. The 
weighted-average grant date fair value of unvested shares 
at December 31, 2016 and 2015 was $50.83 and $49.09 per 
share, respectively. The weighted-average grant date fair 
value of shares vested during the year was $51.80 per 
share and for shares granted during the year was $50.15 
per share. As of December 31, 2016, there was $2.2 million 
of unrecognized compensation expense related to the 
unvested portion of performance awards expected to be 
recognized through 2018. 

Restricted Stock Units
In 2012, the Company began granting RSUs under the LTIP 
instead of stock options under the Restated SOP.   
Generally, the RSUs awarded are forfeitable and include a 
performance-based threshold as well as a vesting period of 
4 years from the grant date. Upon vesting, the RSU holder 
is issued one share of common stock plus a cash payment 
equal to the total amount of dividends paid per share 
between the grant date and vesting date of that portion of 
the RSU. The fair value of an RSU is equal to the closing 
market price of the Company's common stock on the grant 
date. During 2016, total RSU expense was $1.5 million 
compared to $1.3 million in 2015 and $0.9 million in 2014. 
As of December 31, 2016, there was $2.9 million of 
unrecognized compensation cost from grants of RSUs, 
which is expected to be recognized over a period extending 
through 2022. 

69

 
Information regarding the RSU activity is summarized as 
follows:

Number
of
RSUs

Weighted -
Average
Price Per 
RSU

Nonvested, December 31, 2013

44,567

$

Granted

Vested

Forfeited

Nonvested, December 31, 2014

Granted

Vested

Forfeited

Nonvested, December 31, 2015

Granted

Vested

Forfeited

Nonvested, December 31, 2016

38,765

(12,060)

(478)

70,794

37,264

(19,003)

(468)

88,587

40,271

(29,488)

(9,397)

89,973

46.27

42.19

46.52

45.47

44.00

46.29

44.81

44.99

44.78

54.36

45.56

44.59

48.85

Restated Stock Option Plan
The Restated SOP was terminated for new option grants in 
2012; however, options granted before the plan terminated 
will remain outstanding until the earlier of their expiration, 
forfeiture, or exercise. Any new grants of stock options 
would be made under the LTIP, however, no option grants 
have been awarded since 2012.

Options under the Restated SOP were granted to officers 
and key employees designated by a committee of our Board 
of Directors. All options were granted at an option price 
equal to the closing market price on the date of grant and 
may be exercised for a period of up to 10 years and seven 
days from the date of grant. Option holders may exchange 
shares they have owned for at least six months, valued at 
the current market price, to purchase shares at the option 
price.

Information regarding the Restated SOP activity is 
summarized as follows:

Weighted -
Average
Price Per 
Share

Intrinsic
Value
(In millions)

Option
Shares

Balance outstanding,
December 31, 2013

492,150

$

42.89

$

Exercised

Forfeited

Balance outstanding,
December 31, 2014

Exercised

Forfeited

Balance outstanding,
December 31, 2015

Exercised

Forfeited

Balance outstanding
and exercisable,
December 31, 2016

(69,662)

(6,400)

416,088

(62,900)

(500)

352,688

(172,525)

—

39.82

43.59

43.40

39.96

45.74

44.00

43.61

n/a

180,163

44.38

0.6

0.5

n/a

2.7

0.5

n/a

2.3

2.0

n/a

2.8

During 2016, cash of $7.5 million was received for stock 
options exercised and $0.4 million related tax expense was 
recognized.  All stock options were vested as of December 
31, 2015. During 2015, the total fair value of options that 
vested was $0.2 million. The weighted average remaining 
life of options exercisable and outstanding at December 31, 
2016 was 3.06 years.

Employee Stock Purchase Plan
The ESPP allows employees to purchase common stock at 
85% of the closing price on the trading day immediately 
preceding the initial offering date, which is set annually. 
Each eligible employee may purchase up to $21,248 worth 
of stock through payroll deductions over a 12-month period, 
with shares issued at the end of the 12-month subscription 
period.

Stock-Based Compensation Expense
Stock-based compensation expense is recognized as 
operations and maintenance expense or is capitalized as 
part of construction overhead. The following table 
summarizes the financial statement impact of stock-based 
compensation under our LTIP, Restated SOP and ESPP:

In thousands

2016

2015

2014

Operations and maintenance
expense, for stock-based
compensation

$ 2,370 $ 2,673 $ 2,309

Income tax benefit

(924)

(1,012)

(861)

Net stock-based compensation
effect on net income

$ 1,446 $ 1,661 $ 1,448

Amounts capitalized for stock-based
compensation

$

554 $

661 $

597

7. DEBT

Short-Term Debt
Our primary source of short-term funds is from the sale of 
commercial paper and bank loans. In addition to issuing 
commercial paper or bank loans to meet seasonal working 
capital requirements, short-term debt is used temporarily to 
fund capital requirements. Commercial paper and bank 
loans are periodically refinanced through the sale of long-
term debt or equity securities. Our commercial paper 
program is supported by one or more committed credit
facilities. 

At December 31, 2016, total short-term debt outstanding 
was $53 million, which was comprised entirely of 
commercial paper. At December 31, 2015, total short-term 
debt outstanding was $270 million, which included $220 
million of commercial paper and a $50 million credit facility. 
The weighted average interest rate at December 31, 2016 
and 2015 was 0.8% and 0.6%, respectively. 

In the fourth quarter of 2015, we entered into a short-term 
credit facility loan totaling $50 million, as a short-term bridge 
through our peak heating season, which was repaid on 
February 4, 2016.

The carrying cost of our commercial paper approximates fair 
value using Level 2 inputs, due to the short-term nature of 
the notes. See Note 2 for a description of the fair value 

70

 
hierarchy. At December 31, 2016, our commercial paper had 
a maximum remaining maturity of 11 days and an average 
remaining maturity of 6 days. 

We have a $300 million credit agreement, with a feature that 
allows us to request increases in the total commitment 
amount up to a maximum amount of $450 million. The 
maturity of the agreement is December 20, 2019. We have 
a letter of credit of $100 million. Any principal and unpaid 
interest owed on borrowings under the agreement is due 
and payable on or before the expiration date. There were no 
outstanding balances under the agreement and no letters of 
credit issued or outstanding at December 31, 2016 and 
2015.

The credit agreement requires that we maintain credit 
ratings with Standard & Poor’s (S&P) and Moody’s Investors 
Service, Inc. (Moody’s) and notify the lenders of any change 
in our senior unsecured debt ratings or senior secured debt 
ratings, as applicable, by such rating agencies. A change in 
our debt ratings is not an event of default, nor is the 
maintenance of a specific minimum level of debt rating a 
condition of drawing upon the credit facility. However, 
interest rates on any loans outstanding under the credit 
facility are tied to debt ratings, which would increase or 
decrease the cost of any loans under the credit facility when 
ratings are changed.

The credit agreement also requires us to maintain a 
consolidated indebtedness to total capitalization ratio of 
70% or less. Failure to comply with this covenant would 
entitle the lenders to terminate their lending commitments 
and accelerate the maturity of all amounts outstanding. We 
were in compliance with this covenant at December 31, 
2016 and 2015.

Long-Term Debt
The issuance of FMBs, which includes our medium-term 
notes, under the Mortgage and Deed of Trust (Mortgage) is 
limited by eligible property, adjusted net earnings and other 
provisions of the Mortgage. The Mortgage constitutes a first 
mortgage lien on substantially all of our utility property. 

Maturities and Outstanding Long-Term Debt
Retirement of long-term debt for each of the 12-month 
periods through December 31, 2021 and thereafter are as 
follows: 

In thousands

Year

2017

2018

2019

2020

2021

Thereafter

$

40,000

97,000

30,000

75,000

60,000

424,700

71

The following table presents our debt outstanding as of 
December 31:

In thousands

First Mortgage Bonds

5.15 % Series B due 2016
7.00 % Series B due 2017
1.545 % Series B due 2018
6.60 % Series B due 2018
8.31 % Series B due 2019
7.63 % Series B due 2019
5.37 % Series B due 2020
9.05 % Series A due 2021
3.176 % Series B due 2021
3.542% Series B due 2023
5.62 % Series B due 2023
7.72 % Series B due 2025
6.52 % Series B due 2025
7.05 % Series B due 2026
3.211 % Series B due 2026
7.00 % Series B due 2027
6.65 % Series B due 2027
6.65 % Series B due 2028
7.74 % Series B due 2030
7.85 % Series B due 2030
5.82 % Series B due 2032
5.66 % Series B due 2033
5.25 % Series B due 2035
4.00 % due 2042
4.136 % Series B due 2046

Less: Current maturities

Total long-term debt

2016

2015

$

— $

40,000
75,000
22,000
10,000
20,000
75,000
10,000
50,000
50,000
40,000
20,000
10,000
20,000
35,000
20,000
19,700
10,000
20,000
10,000
30,000
40,000
10,000
50,000
40,000
726,700
40,000
$ 686,700

25,000
40,000
—
22,000
10,000
20,000
75,000
10,000
50,000
50,000
40,000
20,000
10,000
20,000
—
20,000
19,700
10,000
20,000
10,000
30,000
40,000
10,000
50,000
—
601,700
25,000
$ 576,700

First Mortgage Bonds
NW Natural issued $150 million of FMBs on December 5, 
2016 consisting of $75 million with a coupon rate of 1.545%
% and maturity date in 2018, $35 million with a coupon rate 
of 3.211%% and maturity date in 2026, and $40 million with 
a coupon rate of 4.136%% and maturity date in 2046. 

Retirements of Long-Term Debt
NW Natural redeemed $25 million of FMBs with a coupon 
rate of 5.15% in December 2016. 

Fair Value of Long-Term Debt
Our outstanding debt does not trade in active markets. We 
estimate the fair value of our debt using utility companies 
with similar credit ratings, terms, and remaining maturities to 
our debt that actively trade in public markets. These 
valuations are based on Level 2 inputs as defined in the fair 
value hierarchy. See Note 2. 

The following table provides an estimate of the fair value of 
our long-term debt, including current maturities of long-term 
debt, using market prices in effect on the valuation date: 

In thousands

Gross long-term debt

Unamortized debt
issuance costs

Carrying amount

Estimated fair value

December 31,

2016

2015

726,700

$

601,700

(7,377)

719,323

793,339

$

$

(7,282)

594,418

667,168

$

$

$

 
 
8. PENSION AND OTHER POSTRETIREMENT BENEFIT COSTS 

We maintain a qualified non-contributory defined benefit pension plan, non-qualified supplemental pension plans for eligible 
executive officers and other key employees, and other postretirement employee benefit plans. We also have a qualified defined 
contribution plan (Retirement K Savings Plan) for all eligible employees. The qualified defined benefit pension plan and 
Retirement K Savings Plan have plan assets, which are held in qualified trusts to fund retirement benefits. Effective January 1, 
2007 and 2010, the qualified defined benefit pension plans and postretirement benefits for non-union employees and union 
employees, respectively, were closed to new participants. These plans were not available to employees of our non-utility 
subsidiaries. Non-union and union employees hired or re-hired after December 31, 2006 and 2009, respectively, and employees 
of NW Natural subsidiaries are provided an enhanced Retirement K Savings Plan benefit. Effective December 31, 2012, the 
qualified defined benefit pension plans for non-union and union employees were merged into a single plan.

The following table provides a reconciliation of the changes in benefit obligations and fair value of plan assets, as applicable, for 
the pension and other postretirement benefit plans, excluding the Retirement K Savings Plan, and a summary of the funded 
status and amounts recognized in the consolidated balance sheets as of December 31:

In thousands

Reconciliation of change in benefit obligation:

Obligation at January 1

Service cost

Interest cost
Plan amendments(1)

Net actuarial (gain) loss

Benefits paid

Obligation at December 31

Reconciliation of change in plan assets:

Fair value of plan assets at January 1

Actual return on plan assets

Employer contributions

Benefits paid

Fair value of plan assets at December 31

Funded status at December 31
(1)  

Postretirement Benefit Plans

Pension Benefits

Other Benefits

2016

2015

2016

2015

$

445,628

$

487,278

$

31,049

$

32,072

7,083

18,399

—

7,688

(20,959)

8,267

18,360

—

(32,354)

(35,923)

391

1,175

—

(1,488)

(1,732)

527

1,179

(3,435)

2,724

(2,018)

$

457,839

$

445,628

$

29,395

$

31,049

$

249,338

$

279,164

$

12,593

16,742

(20,959)

(9,599)

15,696

(35,923)

— $

—

1,732

(1,732)

257,714

$

249,338

$

— $

—

—

2,018

(2,018)

—

(200,125) $

(196,290) $

(29,395) $

(31,049)

$

$

In 2015, we amended our Retiree Medical Plan for NBU post-age 65 retirees hired before January 1, 2007, to establish a health retirement 
account (HRA). The HRA plan permits participants to obtain reimbursement of health care expenses on a nontaxable basis, and the 
amendment was effective April 1, 2016.   

Our qualified defined benefit pension plan has an aggregate benefit obligation of $423.5 million and $411.8 million at December 
31, 2016 and 2015, respectively, and fair values of plan assets of $257.7 million and $249.3 million, respectively. 

The following table presents amounts realized through regulatory assets or in other comprehensive loss (income) for the years 
ended December 31:

Regulatory Assets

Other Comprehensive Loss (Income)

Pension Benefits

Other Postretirement Benefits

Pension Benefits

In thousands

2016

2015

2014

2016

2015

2014

2016

2015

2014

Net actuarial loss (gain)

$ 14,005

$

419

$ 83,027

$ (1,488) $

2,724

$

3,454

$

(1,196) $

(2,549) $

7,221

Settlement Loss

Amortization of:

Prior service cost

Actuarial loss

—

—

—

—

—

—

193

(230)

(230)

(230)

(13,238)

(16,372)

(9,823)

468

(705)

(197)

(554)

(197)

(221)

—

1,386

—

—

—

7

(2,236)

(1,091)

Total

$

537

$ (16,183) $ 72,974

$ (1,725) $

1,973

$

3,036

$

383

$

(4,785) $

6,137

72

 
The following table presents amounts recognized in regulatory assets and accumulated other comprehensive loss (AOCL) at 
December 31:

In thousands

Prior service cost (credit)

Net actuarial loss

Total

Regulatory Assets

AOCL

Pension Benefits

Other Postretirement Benefits

Pension Benefits

2016

2015

2016

2015

2016

2015

$

$

176

$

406

$

(2,675) $

(3,143) $

1

$

177,660

176,894

7,874

10,067

11,434

177,836

$

177,300

$

5,199

$

6,924

$

11,435

$

1

11,870

11,871

The following table presents amounts recognized in AOCL and the changes in AOCL related to our non-qualified employee 
benefit plans:

In thousands

Beginning balance

Amounts reclassified to AOCL

Amounts reclassified from AOCL:

Amortization of actuarial losses

Loss from plan settlement

Total reclassifications before tax

Tax (benefit) expense

Total reclassifications for the period

Ending balance

In 2017, an estimated $13.8 million will be amortized from 
regulatory assets to net periodic benefit costs, consisting of 
$14.1 million of actuarial losses, and $0.3 million of prior 
service credits. A total of $0.9 million will be amortized from 
AOCL to earnings related to actuarial losses in 2017.

Our assumed discount rate for the pension plan and other 
postretirement benefit plans was determined independently 
based on the Citigroup Above Median Curve (discount rate 
curve), which uses high quality corporate bonds rated AA- 
or higher by S&P or Aa3 or higher by Moody’s. The discount 
rate curve was applied to match the estimated cash flows in 
each of our plans to reflect the timing and amount of 
expected future benefit payments for these plans.

Our assumed expected long-term rate of return on plan 
assets for the qualified pension plan was developed using a 
weighted average of the expected returns for the target 
asset portfolio. In developing the expected long-term rate of 
return assumption, consideration was given to the historical 
performance of each asset class in which the plan’s assets 
are invested and the target asset allocation for plan assets.

Our investment strategy and policies for qualified pension 
plan assets held in the retirement trust fund were approved 
by our retirement committee, which is composed of senior 
management with the assistance of an outside investment 
consultant. The policies set forth the guidelines and 
objectives governing the investment of plan assets. Plan 
assets are invested for total return with appropriate 
consideration for liquidity, portfolio risk and return 
expectations. All investments are expected to satisfy the 
prudent investments rule under the Employee Retirement 
Income Security Act of 1974. The approved asset classes 
may include cash and short-term investments, fixed income, 
common stock and convertible securities, absolute and real 

73

Year Ended December 31,

2016

2015

(7,162) $

(1,196)

1,386

193

383

(172)

211

(6,951) $

(10,076)

2,549

—

2,236

4,785

(1,871)

2,914

(7,162)

$

$

return strategies, real estate, and investments in NW 
Natural securities. Plan assets may be invested in 
separately managed accounts or in commingled or mutual 
funds. Investment re-balancing takes place periodically as 
needed, or when significant cash flows occur, in order to 
maintain the allocation of assets within the stated target 
ranges. The retirement trust fund is not currently invested in 
NW Natural securities.

The following table presents the pension plan asset target 
allocation at December 31, 2016:

Asset Category

U.S. large cap equity

U.S. small/mid cap equity

Non-U.S. equity

Emerging markets equity

Long government/credit

High yield bonds

Emerging market debt

Real estate funds

Absolute return strategy

 Target Allocation

18.0%

10.0

18.0

5.0

20.0

5.0

5.0

7.0

12.0

Our non-qualified supplemental defined benefit plan 
obligations were $34.3 million and $33.8 million at 
December 31, 2016 and 2015, respectively. These plans 
are not subject to regulatory deferral, and the changes in 
actuarial gains and losses, prior service costs and transition 
assets, or obligations are recognized in AOCL, net of tax 
until they are amortized as a component of net periodic 
benefit cost. These are unfunded, non-qualified plans with 
no plan assets; however, we indirectly fund a significant 
portion of our obligations with company- and trust-owned life 
insurance and other assets.

 
 
 
Our other postretirement benefit plans are unfunded plans 
but are subject to regulatory deferral. The actuarial gains 
and losses, prior service costs and transition assets or 
obligations for these plans are recognized as a regulatory 
asset. 

Net periodic benefit costs consist of service costs, interest 
costs, the amortization of actuarial gains and losses and

the expected returns on plan assets, which are based in 
part on a market-related valuation of assets. The market-
related valuation reflects differences between expected 
returns and actual investment returns with the differences 
recognized over a three-year or less period from the year in 
which they occur, thereby reducing year-to-year net periodic 
benefit cost volatility.

The following table provides the components of net periodic benefit cost for the Company's pension and other postretirement 
benefit plans for the years ended December 31: 

In thousands

Service cost

Interest cost

Expected return on plan assets

Amortization of prior service costs

Amortization of net actuarial loss

Settlement expense

Net periodic benefit cost

Amount allocated to construction
Amount deferred to regulatory balancing account(1)

Pension Benefits

Other Postretirement Benefits

2016

2015

2014

2016

2015

2014

$

7,083

$

8,267

$

7,213

$

391

$

527

$

18,399

(20,054)

231

14,624

193

20,476

(5,746)

(6,252)

18,360

18,198

1,175

1,179

(20,676)

(19,496)

231

18,609

—

24,791

(6,834)

(8,241)

223

10,914

—

17,052

(4,625)

(4,578)

—

(468)

705

—

1,803

(600)

—

—

197

554

—

2,457

(808)

—

483

1,252

—

197

221

—

2,153

(702)

—

Net amount charged to expense

1,451
$
(1)   The deferral of defined benefit pension plan expenses above or below the amount set in rates was approved by the OPUC, with recovery of 
these deferred amounts through the implementation of a balancing account. The balancing account includes the expectation of higher net 
periodic benefit costs than costs recovered in rates in the near-term with lower net periodic benefit costs than costs recovered in rates 
expected in future years. Deferred pension expense balances include accrued interest at the utility’s authorized rate of return, with the 
equity portion of the interest recognized when amounts are collected in rates. See Note 2.

1,203

1,649

8,478

9,716

7,849

$

$

$

$

$

Net periodic benefit costs are reduced by amounts capitalized to utility plant based on approximately 25% to 35% payroll 
overhead charge. In addition, a certain amount of net periodic benefit costs are recorded to the regulatory balancing account for 
pensions. Net periodic pension cost less amounts charged to capital accounts and regulatory balancing accounts are expenses 
recognized in earnings.

The following table provides the assumptions used in measuring periodic benefit costs and benefit obligations for the years 
ended December 31:

Pension Benefits

Other Postretirement Benefits

2016

2015

2014

2016

2015

2014

Assumptions for net periodic benefit cost:

Weighted-average discount rate

4.17%

3.82%

4.71%

4.00%

3.74%

4.45%

Rate of increase in compensation

3.25-4.5%

3.25-5.0%

3.25-5.0%

Expected long-term rate of return

7.50%

7.50%

7.50%

n/a

n/a

n/a

n/a

n/a

n/a

Assumptions for year-end funded status:

Weighted-average discount rate

4.00%

4.21%

3.85%

3.85%

4.00%

3.74%

Rate of increase in compensation

3.25-4.5%

3.25-4.5%

3.25-5.0%

Expected long-term rate of return

7.50%

7.50%

7.50%

n/a

n/a

n/a

n/a

n/a

n/a

74

 
 
 
 
 
 
 
 
The assumed annual increase in health care cost trend 
rates used in measuring other postretirement benefits as of 
December 31, 2016 was 7.00% for both pre- and post-65 
populations. These trend rates apply to both medical and 
prescription drugs. Medical costs and prescription drugs are 
assumed to decrease gradually each year to a rate of 
4.75% by 2025.

Assumed health care cost trend rates can have a significant 
effect on the amounts reported for the health care plans; 
however, other postretirement benefit plans have a cap on 
the amount of costs reimbursable from the Company. A one 
percentage point change in assumed health care cost trend 
rates would have the following effects:

In thousands

1% Increase

1% Decrease

Effect on net periodic
postretirement health care
benefit cost

Effect on the accumulated
postretirement benefit obligation

$

51

$

(45)

644

(577)

We review mortality assumptions annually and will update 
for material changes as necessary. In 2016, our mortality 
rate assumptions were updated from RP-2014 mortality 
tables for employees and healthy annuitants with a fully 
generational projection using scale MP-2014 to 
corresponding RP-2006 mortality tables using scale 
MP-2015, which partially offset increases of our projected 
benefit obligation. 

The following table provides information regarding employer 
contributions and benefit payments for the qualified pension 
plan, non-qualified pension plans and other postretirement 
benefit plans for the years ended December 31, and 
estimated future contributions and payments:

In thousands

Pension Benefits

Other Benefits

$

15,696

$

Employer Contributions:

2015

2016

2017 (estimated)

Benefit Payments:

2014

2015

2016

Estimated Future Benefit Payments:

2017

2018

2019

2020

2021

16,742

21,380

19,932

35,923

20,959

22,171

23,088

23,953

24,782

25,690

2,018

1,732

1,876

1,871

2,018

1,732

1,876

1,893

1,977

2,020

2,054

2022-2026

136,699

10,189

Employer Contributions to Company-Sponsored 
Defined Benefit Pension Plans
We make contributions to our qualified defined benefit 
pension plans based on actuarial assumptions and 
estimates, tax regulations and funding requirements under 
federal law. The Pension Protection Act of 2006 (the Act) 
established funding requirements for defined benefit plans. 

75

The Act establishes a 100% funding target over seven years 
for plan years beginning after December 31, 2008. In 2012 
the Moving Ahead for Progress in the 21st Century Act 
(MAP-21) legislation changed several provisions affecting 
pension plans, including temporary funding relief and 
Pension Benefit Guaranty Corporation (PBGC) premium 
increases, which reduces the level of minimum required 
contributions in the near-term but generally increases 
contributions in the long-run and increases the operational 
costs of running a pension plan. In 2014, the Highway and 
Transportation Funding Act (HATFA) was signed and 
extends certain aspects of MAP-21 as well as modifies the 
phase-out periods for the limitations.  

Our qualified defined benefit pension plan is currently 
underfunded by $165.8 million at December 31, 2016. 
Including the impacts of MAP-21 and HATFA, we made 
cash contributions totaling $14.5 million to our qualified 
defined benefit pension plan for 2016. During 2017, we 
expect to make contributions of approximately $19.4 million 
to this plan.

Multiemployer Pension Plan
In addition to the Company-sponsored defined benefit plans 
presented above, prior to 2014 we contributed to a 
multiemployer pension plan for our utility's union employees 
known as the Western States Office and Professional 
Employees International Union Pension Fund (Western 
States Plan). The plan's employer identification number is 
94-6076144. Effective December 22, 2013, we withdrew 
from the plan, which was a noncash transaction. Vested 
participants will receive all benefits accrued through the 
date of withdrawal. As the plan was underfunded at the time 
of withdrawal, we were assessed a withdrawal liability of 
$8.3 million, plus interest, which requires NW Natural to pay 
$0.6 million each year to the plan for 20 years beginning in 
July 2014. The cost of the withdrawal liability was deferred 
to a regulatory account on the balance sheet. 

We made payments of $0.6 million for 2016, and as of 
December 31, 2016 the liability balance was $7.5 million. 
For 2015 and 2014, contributions to the plan were $0.6 
million and $0.4 million, respectively, which was 
approximately 4% to 5% of the total contributions to the plan 
by all employer participants in those years.

Defined Contribution Plan
The Retirement K Savings Plan is a qualified defined 
contribution plan under Internal Revenue Code Sections 
401(a) and 401(k). Employer contributions totaled $4.6 
million, $3.7 million, and $3.4 million for 2016, 2015, and 
2014, respectively. The Retirement K Savings Plan includes 
an Employee Stock Ownership Plan. 

Deferred Compensation Plans
The supplemental deferred compensation plans for eligible 
officers and senior managers are non-qualified plans. These 
plans are designed to enhance the retirement savings of 
employees and to assist them in strengthening their 
financial security by providing an incentive to save and 
invest regularly. 

 
 
 
 
be readily disposed of at market value, valued at NAV or 
unit price, respectively. This asset class includes 
investments primarily in high yield bonds.

EMERGING MARKET DEBT. This is a non-published NAV 
asset consisting of a commingled trust with a readily 
determinable fair value, where unit price is not published, 
but the investment can be readily disposed of at the unit 
price. This asset class includes investments primarily in 
emerging market debt. 

REAL ESTATE. These are level 1 and non-published NAV 
assets. The level 1 asset is a mutual fund with a readily 
determinable fair value, including a published NAV. The 
non-published NAV asset is a commingled trust with a 
readily determinable fair value, where unit price is not 
published, but the investment can be readily disposed of at 
the unit price. This asset class includes investments 
primarily in real estate investment trust (REIT) equity 
securities globally. 

ABSOLUTE RETURN STRATEGY. This is a non-published 
NAV asset consisting of a hedge fund of funds where the 
valuation is not published. This hedge fund of funds is 
winding down. Based on recent dispositions, we believe the 
remaining investment is fairly valued. The hedge fund of 
funds is valued at the weighted average value of 
investments in various hedge funds, which in turn are 
valued at the closing price of the underlying securities. This 
asset class primarily includes investments in common 
stocks and fixed income securities. 

CASH AND CASH EQUIVALENTS. These are level 1 and non-
published NAV assets. The level 1 assets consist of cash in 
U.S. dollars, which can be readily disposed of at face value. 
The non-published NAV assets represent mutual funds 
without published NAV's but the investment can be readily 
disposed of at the NAV. The mutual funds are valued at the 
NAV of the shares held by the plan at the valuation date. 
This asset class includes cash and money market mutual 
funds.

The preceding valuation methods may produce a fair value 
calculation that is not indicative of net realizable value or 
reflective of future fair values. Although we believe these 
valuation methods are appropriate and consistent with other 
market participants, the use of different methodologies or 
assumptions to determine the fair value of certain 
investments could result in a different fair value 
measurement at the reporting date.

Investment securities are exposed to various financial risks 
including interest rate, market and credit risks. Due to the 
level of risk associated with certain investment securities, it 
is reasonably possible that changes in the values of our 
investment securities will occur in the near term and such 
changes could materially affect our investment account 
balances and the amounts reported as plan assets available 
for benefit payments.

Fair Value
Below is a description of the valuation methodologies used 
for assets measured at fair value. In cases where the 
pension plan is invested through a collective trust fund or 
mutual fund, our custodian uses the fund's market value. 
The custodian also provides the market values for 
investments directly owned.

U.S. LARGE CAP EQUITY and U.S. SMALL/MID CAP 
EQUITY. These are level 1 and non-published net asset 
value (NAV) assets. The level 1 assets consist of directly 
held stocks and mutual funds with a readily determinable 
fair value, including a published NAV. The non-published 
NAV assets consist of commingled trusts where NAV is not 
published but the investment can be readily disposed of at 
NAV or market value. Directly held stocks are valued at the 
closing price reported in the active market on which the 
individual security is traded. Mutual funds and commingled 
trusts are valued at NAV and the unit price, respectively. 
This asset class includes investments primarily in U.S. 
common stocks.

NON-U.S. EQUITY. These are level 1 and non-published NAV 
assets. The level 1 assets consist of directly held stocks, 
and the non-published NAV assets consist of commingled 
trusts where the NAV/unit price is not published but the 
investment can be readily disposed of at the NAV/unit price. 
Directly held stocks are valued at the closing price reported 
in the active market on which the individual security is 
traded, and the commingled trusts are valued at unit price. 
This asset class includes investments primarily in foreign 
equity common stocks.

EMERGING MARKETS EQUITY. These are non-published 
NAV assets consisting of an open-end mutual fund where 
the NAV price is not published but the investment can be 
readily disposed of at the NAV, and a commingled trust 
where the investment can be readily disposed of at unit 
price. This asset class includes investments primarily in 
common stocks in emerging markets.

FIXED INCOME. These are non-published NAV assets 
consisting of a commingled trust, valued at unit price, where 
unit price is not published, but the investment can be readily 
disposed of at the unit price. This asset class includes 
investments primarily in investment grade debt and fixed 
income securities.

LONG GOVERNMENT/CREDIT. These are level 2 assets and 
non-published NAV assets. The level 2 assets consist of 
directly held fixed-income securities, with readily 
determinable fair values, whose values are determined by 
closing prices if available and by matrix prices for illiquid 
securities. The non-published NAV assets include 
commingled trusts, valued at unit price, where unit price is 
not published, but the investment can be readily disposed of 
at the unit price. This asset class includes long duration 
fixed income investments primarily in U.S. treasuries, U.S. 
government agencies, municipal securities, mortgage-
backed securities, asset-backed securities, as well as U.S. 
and international investment-grade corporate bonds.

HIGH YIELD BONDS. These are non-published NAV assets, 
consisting of a limited partnership and a commingled trust 
where the valuation is not published but the investment can 

76

  
  
The following table presents the fair value of plan assets, including outstanding receivables and liabilities, of the retirement trust 
fund:

In thousands

Investments

U.S. large cap equity

U.S. small/mid cap equity

Non-U.S. equity

Emerging markets equity

Fixed income

Long government/credit

High yield bonds

Emerging market debt

Real estate

Absolute return strategy

Cash and cash equivalents

Total investments

Investments

U.S. large cap equity

U.S. small/mid cap equity

Non-U.S. equity

Emerging markets equity

Fixed income

Long government/credit

High yield bonds

Emerging market debt

Real estate

Absolute return strategy

Cash and cash equivalents

Total investments

Receivables:

Accrued interest and dividend income

Due from broker for securities sold

Total receivables

Liabilities:

Due to broker for securities purchased

Total investment in retirement trust

December 31, 2016

Level 1

Level 2

Level 3

Non-Published 
NAV(1)

Total

$

49,841

$

— $

— $

5,655

$

18,629

22,404

—

—

—

—

—

17,857

—

9

—

—

—

—

34,955

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

10,232

25,346

13,457

6,719

17,960

14,072

8,504

882

3,111

2,482

55,496

28,861

47,750

13,457

6,719

52,915

14,072

8,504

18,739

3,111

2,491

$

108,740

$

34,955

$

— $

108,420

$

252,115

December 31, 2015

Level 1

Level 2

Level 3

Non-Published 
NAV(1)

Total

$

44,528

$

— $

— $

23,495

20,725

—

—

—

—

7,746

17,261

—

49

—

—

—

—

35,656

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

— $

—

22,823

11,120

—

12,800

12,298

—

—

36,758

4,067

44,528

23,495

43,548

11,120

—

48,456

12,298

7,746

17,261

36,758

4,116

$

113,804

$

35,656

$

— $

99,866

$

249,326

December 31,

2016

2015

  $

  $

  $

  $

451

5,170

5,621

22

257,714

$

$

$

$

486

88

574

562

249,338

(1) 

The fair value for these investments is determined using Net Asset Value per share (NAV) as of December 31, 2016, as a practical 
expedient, and therefore they are not classified within the fair value hierarchy. These investments primarily consist of institutional 
investment products, for which the NAV is generally not publicly available.

77

 
 
 
 
 
 
 
 
 
 
 
 
 
 
$ 34,863

$ 31,310

$ 35,117

Deferred investment tax
credits

9. INCOME TAX

The following table provides a reconciliation between 
income taxes calculated at the statutory federal tax rate and 
the provision for income taxes reflected in the consolidated 
statements of comprehensive income for December 31:

Dollars in thousands

2016

2015

2014

Income taxes at federal
statutory rate

Increase (decrease):

Current state income tax,
net of federal tax benefit

Amortization of investment
tax credits

Differences required to be
flowed-through by
regulatory commissions

Gains on company and
trust-owned life insurance

Other, net

Total provision for income
taxes

4,582

4,195

4,666

(41)

(118)

(201)

2,357

2,357

2,357

(594)

(453)

(766)

(1,225)

(689)

393

$ 40,714

$ 35,753

$ 41,643

Effective tax rate

40.9%

40.0%

41.5%

The effective income tax rate for 2016 compared to 2015 
increased primarily as a result of lower depletion deductions 
from gas reserves activity in 2016. The effective income tax 
rate decrease from 2015 compared to 2014 was primarily 
due to the benefit from the realization of deferred depletion 
benefits from 2013 and 2014.

The provision for current and deferred income taxes 
consists of the following at December 31:

In thousands

Current

   Federal

   State

Deferred

   Federal

   State

2016

2015

2014

$

7,402

$ 10,558

$ 14,823

2,042

9,444

61

24

10,619

14,847

26,219

18,729

5,051

6,405

31,270

25,134

18,635

8,161

26,796

Total provision for
income taxes

$ 40,714

$ 35,753

$ 41,643

The following table summarizes the total provision (benefit) 
for income taxes for the utility and non-utility business 
segments for December 31:

In thousands

Utility:

   Current

   Deferred

Non-utility business
segments:

   Current

   Deferred

2016

2015

2014

$ 10,300

$ 15,890

$ 24,317

28,749

20,834

19,518

(41)

(118)

(201)

39,008

36,606

43,634

(856)

(5,271)

2,562

1,706

4,418

(853)

(9,470)

7,479

(1,991)

Total provision for income
taxes

$ 40,714

$ 35,753

$ 41,643

The following table summarizes the tax effect of significant 
items comprising our deferred income tax accounts at 
December 31:

In thousands

Deferred tax liabilities:

   Plant and property

   Regulatory income tax assets

   Regulatory liabilities

   Non-regulated deferred tax liabilities

      Total

Deferred tax assets:

Pension and postretirement
obligations

Alternative minimum tax credit
carryforward

   Loss and credit carryforwards

      Total

2016

2015

$ 428,642

$ 408,342

43,048

48,291

51,446

47,427

46,400

49,683

$ 571,427

$ 551,852

$

4,493

$

4,666

9,853

16,699

—

514

14,346

21,879

Deferred income tax liabilities, net

557,081

529,973

Deferred investment tax credits

4

48

Deferred income taxes and investment
tax credits

$ 557,085

$ 530,021

Management assesses the available positive and negative 
evidence to estimate if sufficient taxable income will be 
generated to utilize the existing deferred tax assets. Based 
upon this assessment, we have determined we are more 
likely than not to realize all deferred tax assets recorded as 
of December 31, 2016.

The Company estimates it has alternative minimum tax 
(AMT) credits of $9.9 million. The AMT credits do not expire. 
All other tax attributes have been fully utilized in the current 
year.

As a result of certain realization requirements prescribed in 
the accounting guidance for income taxes, the tax benefit of 
statutory depletion is recognized no earlier than the year in 
which the depletion is deductible on the Company’s federal 
income tax return. Income tax expense decreased by $0.9 
million in 2015 as a result of realizing deferred depletion 
benefit from 2013 and 2014. This benefit is included in 
Other in the statutory rate reconciliation table.

78

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
11. GAS RESERVES

We have invested $188 million through our gas reserves 
program in the Jonah Field located in Wyoming as of 
December 31, 2016. Gas reserves are stated at cost, net of 
regulatory amortization, with the associated deferred tax 
benefits recorded as liabilities on the consolidated balance 
sheets. Our investment in gas reserves provides long-term 
price protection for utility customers through the original 
agreement with Encana Oil & Gas (USA) Inc. under which 
we invested $178 million and the amended agreement with 
Jonah Energy LLC under which an additional $10 million 
was invested.

We entered into our original agreements with Encana in 
2011 under which we hold working interests in certain 
sections of the Jonah Field. Gas produced in these sections 
is sold at prevailing market prices, and revenues from such 
sales, net of associated operating and production costs and 
amortization, are credited to the utility's cost of gas. The 
cost of gas, including a carrying cost for the rate base 
investment, is included in our annual Oregon PGA filing, 
which allows us to recover these costs through customer 
rates. Our investment under the original agreement, less 
accumulated amortization and deferred taxes, earns a rate 
of return. 

In March 2014, we amended the original gas reserves 
agreement in order to facilitate Encana's proposed sale of 
its interest in the Jonah field to Jonah Energy. Under the 
amendment, we ended the drilling program with Encana, 
but increased our working interests in our assigned 
sections of the Jonah field. We also retained the right to 
invest in new wells with Jonah Energy. Under the amended 
agreement we still have the option to invest in additional 
wells on a well-by-well basis with drilling costs and resulting 
gas volumes shared at our amended proportionate working 
interest for each well in which we invest. We elected to 
participate in some of the additional wells drilled in 2014, 
but did not have the opportunity to participate in additional 
wells in 2015 and 2016. However, we may have the 
opportunity to participate in more wells in the future. 

Gas produced from the additional wells is included in our 
Oregon PGA at a fixed rate of $0.4725 per therm, which 
approximates the 10-year hedge rate plus financing costs 
at the inception of the investment. 

Gas reserves acted to hedge the cost of gas
for approximately 8%, 11% and 10% of our utility's gas 
supplies for the years ended December 31, 2016, 2015, 
and 2014 respectively. 

Uncertain tax positions are accounted for in accordance 
with accounting standards that require management’s 
assessment of the anticipated settlement outcome of 
material uncertain tax positions taken in a prior year, or 
planned to be taken in the current year. Until such positions 
are sustained, we would not recognize the uncertain tax 
benefits resulting from such positions. No reserves for 
uncertain tax positions existed as of December 31, 2016, 
2015, or 2014.

The Company’s federal income tax returns for tax years 
2012 and earlier are closed by statute. The IRS Compliance 
Assurance Process (CAP) examination of the 2013 and 
2014 tax years were completed in the first and fourth 
quarters of 2015, respectively. There were no material 
changes to these returns as filed. The 2015 and 2016 tax 
years are currently under IRS CAP examination. The 
Company’s 2017 CAP application has been accepted by the 
IRS. Under the CAP program, the Company works with the 
IRS to identify and resolve material tax matters before the 
tax return is filed each year. As of December 31, 2016, 
income tax years 2013 through 2016 remain open for state 
examination. 

10. PROPERTY, PLANT, AND EQUIPMENT

The following table sets forth the major classifications of our 
property, plant, and equipment and accumulated 
depreciation at December 31:

In thousands

2016

2015

Utility plant in service

$2,843,243

$2,745,485

Utility construction work in progress

62,264

39,288

Less: Accumulated depreciation

903,096

867,377

Utility plant, net

Non-utility plant in service

Non-utility construction work in
progress

Less: Accumulated depreciation

2,002,411

1,917,396

299,378

296,839

3,931

44,820

7,768

39,340

Non-utility plant, net

258,489

265,267

Total property, plant, and equipment

$2,260,900

$2,182,663

Capital expenditures in accrued
liabilities

$

9,547

$

8,985

The weighted average depreciation rate for utility assets 
was 2.8% for utility assets during 2016, 2015, and 2014. 
The weighted average depreciation rate for non-utility 
assets  was 2.0% in 2016 and 2.2% in 2015 and 2014.

Accumulated depreciation does not include the accumulated 
provision for asset removal costs of $341.1 million and 
$327.0 million at December 31, 2016 and 2015, 
respectively. These accrued asset removal costs are 
reflected on the balance sheet as regulatory liabilities. See 
Note 2. During 2016 and 2015 we did not acquire any 
equipment under capital leases. 

79

Impairment Analysis
Our investments in nonconsolidated entities accounted for 
under the equity method are reviewed for impairment at 
each reporting period and following updates to our 
corporate planning assumptions. If it is determined a loss in 
value is other than temporary, a charge is recognized for the 
difference between the investment’s carrying value and its 
estimated fair value. Fair value is based on quoted market 
prices when available or on the present value of expected 
future cash flows. Differing assumptions could affect the 
timing and amount of a charge recorded in any period.

In 2011, TWP withdrew its original application with the 
FERC for a proposed natural gas pipeline in Oregon and 
informed FERC that it intended to re-file an application to 
reflect changes in the project scope aligning the project with 
the region’s current and future gas infrastructure needs. 
TWP continues working with customers in the Pacific 
Northwest to further understand their gas transportation 
needs and determine the commercial support for a revised 
pipeline proposal. A new FERC certificate application is 
expected to be filed to reflect a revised scope based on 
these regional needs.

Our equity investment was not impaired at December 31, 
2016 as the fair value of expected cash flows from planned 
development exceeded our remaining equity investment of 
$13.4 million at December 31, 2016. However, if we learn 
that the project is not viable or will not go forward, then we 
could be required to recognize a maximum charge of up to 
approximately $13.4 million based on the current amount of 
our equity investment, net of cash and working capital at 
TWP. We will continue to monitor and update our 
impairment analysis as required.

The following table outlines our net gas reserves 
investment at December 31:

In thousands

2016

2015

Gas reserves, current

$

15,926

$

17,094

Gas reserves, non-current

171,610

170,453

Less: Accumulated amortization

71,426

55,901

Total gas reserves(1)

116,110

131,646

Less: Deferred taxes on gas reserves

28,119

27,203

Net investment in gas reserves

$

87,991

$ 104,443

(1)   Our net investment in additional wells included in total gas 
reserves was $6.7 million and $8.0 million at December 31, 
2016 and 2015, respectively. 

Our investment is included in our consolidated balance 
sheets under gas reserves with our maximum loss 
exposure limited to our investment balance.

12. INVESTMENTS

Investments include financial investments in life insurance 
policies, which are accounted for at cash surrender value, 
net of policy loans, and equity investments in certain 
partnerships and limited liability companies, which are 
accounted for under the equity method. The following table 
summarizes our other investments at December 31:

In thousands

2016

2015

Investments in life insurance policies

$ 52,719

$ 52,308

Investments in gas pipeline

Other

13,767

13,866

1,890

1,892

   Total other investments

$ 68,376

$ 68,066

Investment in Life Insurance Policies
We have invested in key person life insurance contracts to 
provide an indirect funding vehicle for certain long-term 
employee and director benefit plan liabilities. The amount in 
the above table is reported at cash surrender value, net of 
policy loans.

Investments in Gas Pipeline
TWP, a wholly-owned subsidiary of TWH, is pursuing the 
development of a new gas transmission pipeline that would 
provide an interconnection with our utility distribution 
system. NWN Energy, a wholly-owned subsidiary of NW 
Natural, owns 50% of TWH, and 50% is owned by 
TransCanada American Investments Ltd., an indirect wholly-
owned subsidiary of TransCanada Corporation.  

VIE Analysis
TWH is a VIE, with our investment in TWP reported under 
equity method accounting. We have determined we are not 
the primary beneficiary of TWH’s activities as we only have 
a 50% share of the entity and there are no stipulations that 
allow us a disproportionate influence over it. Our 
investments in TWH and TWP are included in other 
investments on our balance sheet. If we do not develop this 
investment, then our maximum loss exposure related to 
TWH is limited to our equity investment balance, less our 
share of any cash or other assets available to us as a 50% 
owner. Our investment balance in TWH was $13.4 million at 
December 31, 2016 and 2015. 

80

13. DERIVATIVE INSTRUMENTS

We enter into financial derivative contracts to hedge a 
portion of our utility’s natural gas sales requirements. These 
contracts include swaps, options and combinations of option 
contracts. We primarily use these derivative financial 
instruments to manage commodity price variability. A small 
portion of our derivative hedging strategy involves foreign 
currency exchange contracts. 

We enter into these financial derivatives, up to prescribed 
limits, primarily to hedge price variability related to our 
physical gas supply contracts as well as to hedge spot 
purchases of natural gas. The foreign currency forward 
contracts are used to hedge the fluctuation in foreign 
currency exchange rates for pipeline demand charges paid 
in Canadian dollars. 

In the normal course of business, we also enter into 
indexed-price physical forward natural gas commodity 
purchase contracts and options to meet the requirements of 
utility customers. These contracts qualify for regulatory 
deferral accounting treatment. 

We also enter into exchange contracts related to the third-
party asset management of our gas portfolio, some of which 
are derivatives that do not qualify for hedge accounting or 
regulatory deferral, but are subject to our regulatory sharing 
agreement. These derivatives are recognized in operating 
revenues in our gas storage segment, net of amounts 
shared with utility customers. 

Notional Amounts
The following table presents the absolute notional amounts 
related to open positions on our derivative instruments:

In thousands

Natural gas (in therms):

Financial

Physical

Foreign exchange

At December 31,

2016

2015

477,430

346,875

535,450

404,645

$ 7,497

$ 9,025

Purchased Gas Adjustment (PGA)
Derivatives entered into by the utility for the procurement or 
hedging of natural gas for future gas years generally receive 
regulatory deferral accounting treatment. In general, our 
commodity hedging for the current gas year is completed 
prior to the start of the gas year, and hedge prices are 
reflected in our weighted-average cost of gas in the PGA 
filing. Hedge contracts entered into after the start of the PGA 
period are subject to our PGA incentive sharing mechanism 
in Oregon. As of November 1, 2016 and 2015, we reached 
our target hedge percentage of approximately 75% for the 
2016-17 and 2015-16 gas years. Hedge contracts entered 
into prior to our PGA filing, in September 2016, were 
included in the PGA for the 2016-17 gas year. Hedge 
contracts entered into after our PGA filing, and related to 
subsequent gas years, may be included in future PGA filings 
and qualify for regulatory deferral.

Unrealized and Realized Gain/Loss
The following table reflects the income statement presentation for the unrealized gains and losses from our derivative 
instruments: 

In thousands

Benefit (expense) to cost of gas

Operating revenues

December 31, 2016

December 31, 2015

Natural gas
commodity

Foreign
exchange

Natural gas
commodity

Foreign
exchange

$

22,746

$

995

(130) $
—

(16,469) $

178

(419)
—

419

—

 Amounts deferred to regulatory accounts on balance sheet

(23,394)

130

16,351

Total gain in pre-tax earnings

$

347

$

— $

60

$

UNREALIZED GAIN/LOSS. Outstanding derivative instruments related to regulated utility operations are deferred in accordance 
with regulatory accounting standards. The cost of foreign currency forward and natural gas derivative contracts are recognized 
immediately in the cost of gas; however, costs above or below the amount embedded in the current year PGA are subject to a 
regulatory deferral tariff and therefore, are recorded as a regulatory asset or liability. 

REALIZED GAIN/LOSS. We realized net losses of $26.9 million and $37.7 million for the years ended December 31, 2016 and 
2015, respectively, from the settlement of natural gas financial derivative contracts. Realized gains and losses are recorded in 
cost of gas, deferred through our regulatory accounts, and amortized through customer rates in the following year. 

Credit Risk Management of Financial Derivatives 
Instruments
No collateral was posted with or by our counterparties as of 
December 31, 2016 or 2015. We attempt to minimize the 
potential exposure to collateral calls by counterparties 
to manage our liquidity risk. Counterparties generally allow a 
certain credit limit threshold before requiring us to post 
collateral against loss positions. Given our counterparty 

credit limits and portfolio diversification, we were not subject 
to collateral calls in 2016 or 2015. Our collateral call 
exposure is set forth under credit support agreements, 
which generally contain credit limits. We could also be 
subject to collateral call exposure where we have agreed to 
provide adequate assurance, which is not specific as to the 
amount of credit limit allowed, but could potentially require 

81

                                                                                    
consideration of credit ratings, credit default swap spreads, 
bond market credit spreads, financial condition, government 
actions and market news. We use a Monte-Carlo simulation 
model to estimate the change in credit and liquidity risk from 
the volatility of natural gas prices. The results of the model 
are used to establish earnings-at-risk trading limits. Our 
credit risk for all outstanding financial derivatives at 
December 31, 2016 extends to March 2019.

We could become materially exposed to credit risk with one 
or more of our counterparties if natural gas prices 
experience a significant increase. If a counterparty were to 
become insolvent or fail to perform on its obligations, we 
could suffer a material loss; however, we would expect such 
a loss to be eligible for regulatory deferral and rate recovery, 
subject to a prudence review. All of our existing 
counterparties currently have investment-grade credit 
ratings.

Fair Value
In accordance with fair value accounting, we include non-
performance risk in calculating fair value adjustments. This 
includes a credit risk adjustment based on the credit 
spreads of our counterparties when we are in an unrealized 
gain position, or on our own credit spread when we are in an 
unrealized loss position. The inputs in our valuation models 
include natural gas futures, volatility, credit default swap 
spreads and interest rates. Additionally, our assessment of 
non-performance risk is generally derived from the credit 
default swap market and from bond market credit spreads. 
The impact of the credit risk adjustments for all outstanding 
derivatives was immaterial to the fair value calculation at 
December 31, 2016. As of December 31, 2016 and 2015, 
the net fair value was an asset of $18.1 million and a liability 
of $22.8 million, respectively, using significant other 
observable, or level 2, inputs. No level 3 inputs were used in 
our derivative valuations, and there were no transfers 
between level 1 or level 2 during the years ended December 
31, 2016 and 2015. See Note 2.

14. COMMITMENTS AND CONTINGENCIES

Leases
We lease land, buildings and equipment under agreements 
that expire in various years, including a 99-year land lease 
that extends through 2108. Rental expense under operating 
leases was $6.2 million, $5.5 million, and $5.9 million for the 
years ended December 31, 2016, 2015, and 2014, 
respectively. The following table reflects the future minimum 
lease payments due under non-cancelable leases at 
December 31, 2016. These commitments relate principally 
to the lease of our office headquarters, underground gas 
storage facilities and computer equipment.

additional collateral in the event of a material adverse 
change. 

Based upon current commodity financial swap and option 
contracts outstanding, which reflect unrealized gains of 
$15.4 million at December 31, 2016, we have estimated the 
level of collateral demands, with and without potential 
adequate assurance calls, using current gas prices and 
various credit downgrade rating scenarios for NW Natural as 
follows:

Credit Rating Downgrade Scenarios

(Current
Ratings) 
A+/A3

BBB+/
Baa1

BBB/
Baa2

BBB-/
Baa3

Specul-
ative

$

— $ — $ — $ — $ 16,086

—

—

—

—

13,784

In thousands

With
Adequate
Assurance
Calls

Without
Adequate
Assurance
Calls

Our financial derivative instruments are subject to master 
netting arrangements; however, they are presented on a 
gross basis in our consolidated balance sheets. The 
Company and its counterparties have the ability to set-off 
their obligations to each other under specified 
circumstances. Such circumstances may include a 
defaulting party, a credit change due to a merger affecting 
either party, or any other termination event.

If netted by counterparty, our derivative position would result 
in an asset of $18.8 million and a liability of $0.7 million as 
of December 31, 2016. As of December 31, 2015, our 
derivative position would have resulted in an asset of $2.7 
million and a liability of $25.5 million.

We are exposed to derivative credit and liquidity risk 
primarily through securing fixed price natural gas commodity 
swaps to hedge the risk of price increases for our natural 
gas purchases made on behalf of customers. We utilize 
master netting arrangements through International Swaps 
and Derivatives Association contracts to minimize this risk 
along with collateral support agreements with counterparties 
based on their credit ratings. In certain cases we require 
guarantees or letters of credit from counterparties to meet 
our minimum credit requirement standards.

Our financial derivatives policy requires counterparties to 
have a certain investment-grade credit rating at the time the 
derivative instrument is entered into, and the policy specifies 
limits on the contract amount and duration based on each 
counterparty’s credit rating. We do not speculate with 
derivatives; instead, we use derivatives to hedge our 
exposure above risk tolerance limits. Any increase in market 
risk created by the use of derivatives should be offset by the 
exposures they modify.

We actively monitor our derivative credit exposure and place 
counterparties on hold for trading purposes or require other 
forms of credit assurance, such as letters of credit, cash 
collateral or guarantees as circumstances warrant. Our 
ongoing assessment of counterparty credit risk includes 

82

  
 
 
In thousands

Operating
leases

Capital
leases

$

5,476

$

156

$

5,385

5,340

2,835

930

28,895

3

—

—

—

—

Minimum
lease
payments

5,632

5,388

5,340

2,835

930

28,895

$

48,861

$

159

$

49,020

2017

2018

2019

2020

2021

Thereafter

   Total

Gas  Purchase  and  Pipeline  Capacity  Purchase  and 
Release Commitments
We have signed agreements providing for the reservation of 
firm pipeline capacity under which we are required to make 
fixed monthly payments for contracted capacity. The pricing 
component of the monthly payment is established, subject 
to change, by U.S. or Canadian regulatory bodies. In 
addition, we have entered into long-term sale agreements to 
release firm pipeline capacity. We also enter into short-term 
and long-term gas purchase agreements. 

The aggregate amounts of these agreements were as 
follows at December 31, 2016:

In thousands

2017

2018

2019

2020

2021

Thereafter

   Total

Less: Amount
representing
interest

Total at present
value

Gas
Purchase
Agreements

Pipeline
Capacity
Purchase
Agreements

Pipeline
Capacity
Release
Agreements

$

78,587

$

81,206

$

—

—

—

—

—

78,587

79,741

77,125

72,021

45,971

296,592

652,656

4,487

3,739

—

—

—

—

8,226

220

101,576

94

$

78,367

$

551,080

$

8,132

Our total payments for fixed charges under capacity 
purchase agreements were $85.0 million for 2016, $85.2 
million for 2015, and $94.3 million for 2014. Included in the 
amounts were reductions for capacity release sales of $4.5 
million for 2016, $4.4 million for 2015, and $4.8 million for 
2014. In addition, per-unit charges are required to be paid 
based on the actual quantities shipped under the 
agreements. In certain take-or-pay purchase commitments, 
annual deficiencies may be offset by prepayments subject 
to recovery over a longer term if future purchases exceed 
the minimum annual requirements.

Environmental Matters
Refer to Note 15 for a discussion of environmental 
commitments and contingencies.

15. ENVIRONMENTAL MATTERS

We own, or previously owned, properties that may require 
environmental remediation or action. We estimate the range 
of loss for environmental liabilities based on current 
remediation technology, enacted laws and regulations, 
industry experience gained at similar sites and an 
assessment of the probable level of involvement and 
financial condition of other potentially responsible parties 
(PRPs). When amounts are prudently expended related to 
site remediation, we have a recovery mechanism in place to 
collect 96.68% of remediation costs from Oregon 
customers, and we are allowed to defer environmental 
remediation costs allocated to customers in Washington 
annually until they are reviewed for prudence at a 
subsequent proceeding. 

Our sites are subject to the remediation process prescribed 
by the Environmental Protection Agency (EPA) and the 
Oregon Department of Environmental Quality (ODEQ). The 
process begins with a remedial investigation (RI) to 
determine the nature and extent of contamination and then 
a risk assessment (RA) to establish whether the 
contamination at the site poses unacceptable risks to 
humans and the environment. Next, a feasibility study (FS) 
or an engineering evaluation/cost analysis (EE/CA) 
evaluates various remedial alternatives. It is at this point in 
the process when we are able to estimate a range of 
remediation costs and record a reasonable potential 
remediation liability, or make an adjustment to our existing 
liability. From this study, the regulatory agency selects a 
remedy and issues a Record of Decision (ROD). 

After a ROD is issued, we would seek to negotiate a 
consent decree or consent judgment for designing and 
implementing the remedy. We would have the ability to 
further refine estimates of remediation liabilities at that time. 

Remediation may include treatment of contaminated media 
such as sediment, soil and groundwater, removal and 
disposal of media, institutional controls such as legal 
restrictions on future property use, or natural recovery. 
Following construction of the remedy, the EPA and ODEQ 
also have requirements for ongoing maintenance, 
monitoring and other post-remediation care that may 
continue for many years. Where appropriate and reasonably 
known, we will provide for these costs in our remediation 
liabilities described above.

Due to the numerous uncertainties surrounding the course 
of environmental remediation and the preliminary nature of 
several site investigations, in some cases, we may not be 
able to reasonably estimate the high end of the range of 
possible loss. In those cases, we have disclosed the nature 
of the possible loss and the fact that the high end of the 
range cannot be reasonably estimated where a range of 
potential loss is available. Unless there is an estimate within 
the range of possible losses that is more likely than other 
cost estimates within that range, we record the liability at the 
low end of this range. It is likely changes in these estimates 
and ranges will occur throughout the remediation process 
for each of these sites due to our continued evaluation and 
clarification concerning our responsibility, the complexity of 
environmental laws and regulations and the determination 

83

by regulators of remediation alternatives. In addition to 
remediation costs, we could also be subject to Natural 
Resource Damages (NRD) claims. We will assess the 
likelihood and probability of each claim and recognize a 
liability if deemed appropriate. We received a claim made by 
the Yakama Nation on January 31, 2017 for costs related to 

the selection of remedial action and certain declaratory relief 
regarding NRD. We are currently in the process of 
assessing the nature of the claim as well as the potential 
liability.  

Environmental Sites
The following table summarizes information regarding liabilities related to environmental sites, which are recorded in other 
current liabilities and other noncurrent liabilities on the balance sheet at December 31: 

Current Liabilities

Non-Current Liabilities

2016

2015

2016

2015

$

869

$

2,229

$

43,972

$

42,641

1,970

10,657

73

906

—

1,972

11,550

25

1,155

—

4,148

49,183

—

7,786

179

5,073

52,454

—

7,748

179

$

14,475

$

16,931

$

105,268

$

108,095

ROD presents the EPA's decision on remedial alternatives 
and outlines the clean-up plan for the entire Portland 
Harbor. The Portland Harbor ROD estimates the present 
value cost at approximately $1.05 billion with an accuracy 
between -30% and +50% of actual costs. 

While the Portland Harbor ROD provides a higher range of 
costs than the LWG's submission in 2012, our potential 
liability is still a portion of the costs of the remedy for the 
entire Portland Harbor Superfund site. The cost of that 
remedy is expected to be allocated among more than 100 
PRPs. In addition, we are actively pursuing clarification and 
flexibility under the ROD in order to better understand our 
obligation under the clean-up. We are also participating in a 
non-binding allocation process in an effort to resolve our 
potential liability. The Portland Harbor ROD does not 
provide any additional clarification around allocation of 
costs. 

We manage our liability related to the Superfund site as two 
distinct remediation projects, the Gasco/Siltronic Sediments 
and Other Portland Harbor projects.

In thousands

Portland Harbor site:

Gasco/Siltronic Sediments

Other Portland Harbor

Gasco/Siltronic Upland site

Central Service Center site

Front Street site

Oregon Steel Mills

Total

PORTLAND HARBOR SITE. The Portland Harbor is an 
EPA listed Superfund site that is approximately 10 miles 
long on the Willamette River and is adjacent to NW 
Natural's Gasco uplands sites. We are a PRP to the 
Superfund site and had previously joined with some of the 
other PRPs (the Lower Willamette Group or LWG) to 
develop a Portland Harbor Remedial Investigation/
Feasibility Study (RI/FS), which we submitted to the EPA in 
2012. In August 2015, the EPA issued its own Draft 
Feasibility Study (Draft FS) for comment. The EPA Draft FS 
provided a new range of remedial costs for the entire 
Portland Harbor Superfund Site, which includes the Gasco/
Siltronic Sediment site, discussed below. The range of 
present value costs estimated by the EPA for various 
remedial alternatives for the entire Portland Harbor, as 
provided by the EPA's Draft FS, was $791 million to $2.45 
billion. The range provided in the EPA's Draft FS was based 
on cost alternatives the EPA estimates to have an accuracy 
between -30% and +50% of actual costs, depending on the 
scope of work. 

In June 2016, the EPA issued their Final Feasibility Study 
(Final FS) and proposed remediation plan (Proposed Plan) 
for the Portland Harbor Superfund site. The Proposed Plan 
presented the EPA's preferred clean-up alternative, which 
estimated the present value cost at approximately $746 
million with an accuracy between -30% and +50% of actual 
costs. Along with several members of the LWG, we filed a 
dispute with the EPA over concerns that the EPA's Final FS 
contained factual and technical errors and was insufficient to 
support remedy selection. We also submitted comments to 
the Proposed Plan identifying technical errors and 
suggesting corrections to the Plan. 

After reviewing all public comments, the EPA released its 
Record of Decision in January 2017, which outlines its 
determination of a cleanup approach for the Portland Harbor 
site (Portland Harbor ROD). The Portland Harbor 

84

Gasco/Siltronic Sediments. In 2009, NW Natural and Siltronic 
Corporation entered into a separate Administrative Order on 
Consent with the EPA to evaluate and design specific 
remedies for sediments adjacent to the Gasco uplands and 
Siltronic uplands sites. We submitted a draft EE/CA to the 
EPA in May 2012 to provide the estimated cost of potential 
remedial alternatives for this site. At this time, the estimated 
costs for the various sediment remedy alternatives in the 
draft EE/CA as well as costs for the additional studies and 
design work needed before the cleanup can occur, and for 
regulatory oversight throughout the clean-up range from 
$44.8 million to $350 million. We have recorded a liability of 
$44.8 million for the sediment clean-up, which reflects the 
low end of the range. At this time, we believe sediments at 
this site represent the largest portion of our liability related to 
the Portland Harbor site, discussed above. 

Other Portland Harbor. NW Natural incurs costs related to its 
membership in the LWG. NW Natural also incurs costs 
related to NRD from these sites. The Company and other 
parties have signed a cooperative agreement with the 
Portland Harbor Natural Resource Trustee council to 
participate in a phased NRD assessment to estimate 
liabilities to support an early restoration-based settlement of 
NRD claims. One member of this Trustee council, the 
Yakama Nation, withdrew from the council in June 2009, 
and in January 2017, filed suit against the Company and 31 
other parties seeking remedial costs and NRD assessment 
costs associated with the Portland Harbor, as defined in the 
complaint by the Yakama Nation. The complaint seeks 
recovery of alleged costs totaling $0.3 million in connection 
with the selection of a remedial action for the Portland 
Harbor as well as declaratory judgment for unspecified 
future remedial action costs and for costs to assess the 
injury, loss or destruction of natural resources resulting from 
the release of hazardous substances at and from the 
Portland Harbor site. Generally, NRD claims may arise only 
after a remedy for clean-up has been settled. We have 
recorded a liability for these claims which is at the low end 
of the range of the potential liability; the high end of the 
range cannot be reasonably estimated at this time. This 
liability is not included in the range of costs provided in the 
Final FS or the Portland Harbor ROD.

GASCO UPLANDS SITE. A predecessor of NW Natural, 
Portland Gas and Coke Company, owned a former gas 
manufacturing plant that was closed in 1958 (Gasco site) 
and is adjacent to the Portland Harbor site described above. 
The Gasco site has been under investigation by us for 
environmental contamination under the ODEQ Voluntary 
Clean-Up Program (VCP). It is not included in the range of 
remedial costs for the Portland Harbor site noted above. We 
manage the Gasco site in two parts, the uplands portion and 
the groundwater source control action. 

We submitted a revised Remedial Investigation Report for 
the uplands to ODEQ in May 2007. In March 2015, ODEQ 
approved the RA NW Natural submitted in 2010, enabling us 
to begin work on the FS in 2016. We have recognized a 
liability for the remediation of the uplands portion of the site 
which is at the low end of the range of potential liability; the 
high end of the range cannot be reasonably estimated at 
this time.

In October 2016, ODEQ and NW Natural agreed to amend 
their VCP agreement to incorporate a portion of the Siltronic 
property adjacent to the Gasco site formerly owned by 
Portland Gas & Coke between 1939 and 1960 into the 
Gasco RA and FS. Previously we were conducting an 
investigation of manufactured gas plant constituents on the 
entire Siltronic uplands for ODEQ. Siltronic will be working 
with ODEQ directly on environmental impacts to the 
remainder of its property.

In September 2013, we completed construction of a 
groundwater source control system, including a water 
treatment station, at the Gasco site. We are working with 
ODEQ on monitoring the effectiveness of the system and at 
this time it is unclear what, if any, additional actions ODEQ 
may require subsequent to the initial testing of the system or 
as part of the final remedy for the uplands portion of the 
Gasco site. We have estimated the cost associated with the 
ongoing operation of the system and have recognized a 
liability which is at the low end of the range of potential cost. 
We cannot estimate the high end of the range at this time 
due to the uncertainty associated with the duration of 
running the water treatment station, which is highly 
dependent on the remedy determined for both the upland 
portion as well as the final remedy for our Gasco sediment 
exposure.  

Beginning November 1, 2013, capital asset costs of $19.0 
million for the Gasco water treatment station were placed 
into rates with OPUC approval. The OPUC deemed these 
costs prudent. Beginning November 1, 2014, the OPUC 
approved the application of $2.5 million from insurance 
proceeds plus interest to reduce the total amount of Gasco 
capital costs to be recovered through rate base. A portion of 
these proceeds was noncash in 2014.

OTHER SITES. In addition to those sites above, we have 
environmental exposures at three other sites: Central 
Service Center, Front Street and Oregon Steel Mills. Due to 
the uncertainty of the design of remediation, regulation, 
timing of the remediation and in the case of the Oregon 
Steel Mills site, pending litigation, liabilities for each of these 
sites have been recognized at their respective low end of 
the range of potential liability; the high end of the range 
could not be reasonably estimated at this time. 

Central Service Center site. We are currently performing an 
environmental investigation of the property under ODEQ's 
Independent Cleanup Pathway. This site is on ODEQ's list 
of sites with confirmed releases of hazardous substances, 
and cleanup is necessary. 

Front Street site. The Front Street site was the former 
location of a gas manufacturing plant we operated (the 
former Portland Gas Manufacturing site, or PGM).  At 
ODEQ’s request, we conducted a sediment and source 
control investigation and provided findings to ODEQ.  In 
December 2015, we completed a FS on the former Portland 
Gas Manufacturing site. The FS provided a range of $7.6 
million to $12.9 million for remedial costs. We have recorded 
a liability at the low end of the range of possible loss as no 
alternative in the range is considered more likely than 
another. Further, we have recognized an additional liability 
of $1.1 million for additional studies and design costs as well 

85

 
 
as regulatory oversight throughout the clean-up that will be 
required to assist in ODEQ making a remedy selection and 
completing a design. 

Oregon Steel Mills site. Refer to the “Legal Proceedings,” 
below.

Site Remediation and Recovery Mechanism (SRRM)
We have a SRRM through which we track and have the 
ability to recover past deferred and future prudently incurred 
environmental remediation costs allocable to Oregon, 
subject to an earnings test. 

REGULATORY ACTIVITIES. In February 2015, the OPUC 
issued an Order addressing outstanding issues related to 
the SRRM (2015 Order), which required us to forego the 
collection of $15 million out of approximately $95 million in 
total environmental remediation expenses and associated 
carrying costs we had deferred through 2012 based on the 
OPUC's determination of how an earnings test should apply 
to amounts deferred from 2003 to 2012, with adjustments 
for other factors the OPUC deemed relevant. As a result, we 
recognized a $15 million non-cash charge in operations and 
maintenance expense in the first quarter of 2015. Also, as a 
result of the 2015 Order, we recognized $5.3 million pre-tax 
of interest income related to the equity earnings on our 
deferred environmental expenses.

In addition, the OPUC issued a subsequent Order regarding 
the SRRM implementation in January 2016 (2016 Order) in 
which the OPUC: (1) disallowed the recovery of $2.8 million 
of interest earned on the previously disallowed 
environmental expenditure amounts; (2) clarified the state 
allocation of 96.68% of environmental remediation costs for 
all environmental sites to Oregon; and (3) confirmed our 
treatment of $13.8 million of expenses put into the SRRM 
amortization account was correct and in compliance with 
prior OPUC orders. As a result of the 2016 Order, we 
recognized a $3.3 million non-cash charge in the first 
quarter of 2016, of which $2.8 million is reflected in other 
income and expense, net and $0.5 million is included in 
operations and maintenance expense.  

COLLECTIONS FROM OREGON CUSTOMERS. The 
SRRM provides us with the ability to recover past deferred 
and future prudently incurred environmental remediation 
costs allocable to Oregon, subject to an earnings test. The 
SRRM created three classes of deferred environmental 
remediation expense:
•  Pre-review - This class of costs represents remediation 
spend that has not yet been deemed prudent by the 
OPUC. Carrying costs on these remediation expenses are 
recorded at our authorized cost of capital. The Company 
anticipates the prudence review for annual costs and 
approval of the earnings test prescribed by the OPUC to 
occur by the third quarter of the following year. 

•  Post-review - This class of costs represents remediation 
spend that has been deemed prudent and allowed after 
applying the earnings test, but is not yet included in 
amortization. We earn a carrying cost on these amounts 
at a rate equal to the five-year treasury rate plus 100 
basis points. 

•  Amortization - This class of costs represents amounts 
included in current customer rates for collection and is 

generally calculated as one-fifth of the post-review 
deferred balance. We earn a carrying cost equal to the 
amortization rate determined annually by the OPUC, 
which approximates a short-term borrowing rate. We 
included $9.0 million of deferred remediation expense 
approved by the OPUC for collection during the 
2016-2017 PGA year.

In addition to the collection amount noted above, the Order 
also provides for the annual collection of $5 million from 
Oregon customers through a tariff rider. As we collect 
amounts from customers, we recognize these collections as 
revenue and separately amortize our deferred regulatory 
asset balance through operating expense. 

We received total environmental insurance proceeds of 
approximately $150 million as a result of settlements from 
our litigation that was dismissed in July 2014. Under the 
OPUC Order, one-third of the Oregon allocated proceeds 
were applied to costs deferred through 2012, and the 
remaining two-thirds will be applied to costs over the next 20 
years. Annually, the Order provided for the application of $5 
million of insurance proceeds plus interest against deferred 
remediation expense deemed prudent in the same annual 
period; annual amounts not utilized are carried forward to 
apply against future prudently incurred costs. We accrue 
interest on the insurance proceeds in the customer’s favor 
at a rate equal to the five-year treasury rate plus 100 basis 
points. As of December 31, 2016, we have applied $63.2 
million of insurance proceeds to prudently incurred 
remediation costs. 

The following table presents information regarding the total 
regulatory asset deferred as of December 31:

In thousands
Deferred costs and interest (1)
Accrued site liabilities (2)

2016

2015

$

53,039

$

79,505

119,443

125,026

Insurance proceeds and interest

(98,523)

(118,677)

Total regulatory asset deferral(1)

$

73,959

$

85,854

Current regulatory assets(3)
Long-term regulatory assets(3)
(1)  

9,989

63,970

9,270

76,584

Includes pre-review and post-review deferred costs, amounts 
currently in amortization, and interest, net of amounts collected 
from customers.

(2)  Excludes $0.3 million, or 3.32% of the Front Street site liability 
as the OPUC allows recovery of 96.68% of costs for all sites, 
including those that historically served only Oregon customers.

(3)  Environmental costs relate to specific sites approved for 

regulatory deferral by the OPUC and WUTC. In Oregon, we 
earn a carrying charge on cash amounts paid, whereas 
amounts accrued but not yet paid do not earn a carrying 
charge until expended. We also accrue a carrying charge on 
insurance proceeds for amounts owed to customers. In 
Washington, a carrying charge related to deferred amounts will 
be determined in a future proceeding. Current environmental 
costs represent remediation costs management expects to 
collect from customers in the next 12 months. Amounts 
included in this estimate are still subject to a prudence and 
earnings test review by the OPUC and do not include the $5 
million tariff rider. The amounts allocable to Oregon are 
recoverable through utility rates, subject to an earnings test.

86

 
ENVIRONMENTAL EARNINGS TEST. The 2015 Order 
directed us to implement an annual environmental earnings 
test for our prudently incurred remediation expense. 
Prudently incurred Oregon allocated annual remediation 
expense and interest in excess of the $5 million tariff rider 
and $5 million insurance proceeds application plus interest 
on the insurance proceeds are recoverable through the 
SRRM, to the extent the utility earns at or below our 
authorized Return On Equity (ROE). To the extent the utility 
earns more than its authorized ROE in a year, the utility is 
required to cover environmental expenses and interest on 
expenses greater than the $10 million (plus interest from 
insurance proceeds) with those earnings that exceed its 
authorized ROE. 

Under the 2015 Order, the OPUC will revisit the deferral and 
amortization of future remediation expenses, as well as the 
treatment of remaining insurance proceeds three years from 
the original Order, or earlier if the Company gains greater 
certainty about its future remediation costs, to consider 
whether adjustments to the mechanism may be appropriate.  

WASHINGTON DEFERRAL. In Washington, cost recovery 
and carrying charges on amounts deferred for costs 
associated with services provided to Washington customers 
will be determined in a future proceeding. Annually, we 
review all regulatory assets for recoverability or more often if 
circumstances warrant. If we should determine all or a 
portion of these regulatory assets no longer meet the criteria 
for continued application of regulatory accounting, then we 
would be required to write off the net unrecoverable 
balances against earnings in the period such a 
determination is made.

Legal Proceedings
NW Natural is subject to claims and litigation arising in the 
ordinary course of business. Although the final outcome of 
any of these legal proceedings cannot be predicted with 
certainty, including the matter described below, we do not 
expect that the ultimate disposition of any of these matters 
will have a material effect on our financial condition, results 
of operations or cash flows. See also Part I, Item 3, “Legal 
Proceedings.”

OREGON STEEL MILLS SITE. In 2004, NW Natural was 
served with a third-party complaint by the Port of Portland 
(the Port) in a Multnomah County Circuit Court case, 
Oregon Steel Mills, Inc. v. The Port of Portland. The Port 
alleges that in the 1940s and 1950s petroleum wastes 
generated by our predecessor, Portland Gas & Coke 
Company, and 10 other third-party defendants, were 
disposed of in a waste oil disposal facility operated by the 
United States or Shaver Transportation Company on 
property then owned by the Port and now owned by Evraz 
Oregon Steel Mills. The complaint seeks contribution for 
unspecified past remedial action costs incurred by the Port 
regarding the former waste oil disposal facility as well as a 
declaratory judgment allocating liability for future remedial 
action costs. No date has been set for trial. Although the 
final outcome of this proceeding cannot be predicted with 
certainty, we do not expect the ultimate disposition of this 
matter will have a material effect on our financial condition, 
results of operations or cash flows. 

For additional information regarding other commitments and 
contingencies, see Note 14.

87

NORTHWEST NATURAL GAS COMPANY
QUARTERLY FINANCIAL INFORMATION (UNAUDITED)

Quarter ended

In thousands, except share data

March 31

June 30

September 30

December 31

2016

Operating revenues

Net income (loss)

Basic earnings (loss) per share(1)

Diluted earnings (loss) per share(1)

2015

Operating revenues

Net income (loss)

Basic earnings (loss) per share(1)

Diluted earnings (loss) per share(1)

$

255,529

$

99,183

$

87,727

$

36,641

1.33

1.33

2,019

0.07

0.07

(8,040)

(0.29)

(0.29)

$

261,665

$

138,280

$

93,128

$

28,486

1.04

1.04

2,197

0.08

0.08

(6,685)

(0.24)

(0.24)

233,528

28,275

1.01

1.00

230,718

29,705

1.08

1.08

(1)   Quarterly earnings (loss) per share are based upon the average number of common shares outstanding during each quarter. Variations in 

earnings between quarterly periods are due primarily to the seasonal nature of our business. 

NORTHWEST NATURAL GAS COMPANY
SCHEDULE II - VALUATION AND QUALIFYING ACCOUNTS AND RESERVES

COLUMN A

COLUMN B

COLUMN C

Additions

COLUMN D

COLUMN E

Deductions

In thousands (year ended December 31)

2016

Reserves deducted in balance sheet from
assets to which they apply:

Allowance for uncollectible accounts

2015

Reserves deducted in balance sheet from
assets to which they apply:

Allowance for uncollectible accounts

2014

Reserves deducted in balance sheet from
assets to which they apply:

Allowance for uncollectible accounts

$

$

$

Balance at
beginning of
period

Charged to
costs and
expenses

Charged to
other accounts

Net write-offs

Balance at end
of period

870

$

1,246

$

— $

826

$

1,290

969

$

760

$

— $

859

$

870

1,656

$

599

$

— $

1,286

$

969

88

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
ITEM 9. CHANGES IN AND DISAGREEMENTS 
WITH ACCOUNTANTS ON ACCOUNTING AND 
FINANCIAL DISCLOSURE

None.

ITEM 9A. CONTROLS AND PROCEDURES

(a) Evaluation of Disclosure Controls and Procedures

Our management, under the supervision and with the 
participation of our Chief Executive Officer and Chief 
Financial Officer, has completed an evaluation of the 
effectiveness of the design and operation of our disclosure 
controls and procedures (as defined in Rules 13a-15(e) and 
15d-15(e) of the Securities Exchange Act of 1934, as 
amended (the Exchange Act)). Based upon this evaluation, 
our Chief Executive Officer and Chief Financial Officer have 
concluded that, as of the end of the period covered by this 
report, our disclosure controls and procedures were 
effective to ensure that information required to be disclosed 
by us and included in our reports filed or submitted under 
the Exchange Act is recorded, processed, summarized and 
reported within the time periods specified in the Securities

and Exchange Commission (SEC) rules and forms and that 
such information is accumulated and communicated to 
management, including the Chief Executive Officer and 
Chief Financial Officer, as appropriate to allow timely 
decisions regarding required disclosure.

(b) Changes in Internal Control Over Financial Reporting

Our management is responsible for establishing and 
maintaining adequate internal control over financial 
reporting, as such term is defined in the Exchange Act Rule 
13a-15(f).

There have been no changes in our internal control over 
financial reporting that occurred during the quarter ended 
December 31, 2016 that have materially affected, or are 
reasonably likely to materially affect, our internal control 
over financial reporting. The statements contained in Exhibit 
31.1 and Exhibit 31.2 should be considered in light of, and 
read together with, the information set forth in this Item 9(a).

ITEM 9B. OTHER INFORMATION

None.

89

 
 
 
 
 
PART III

ITEM 10. DIRECTORS, EXECUTIVE OFFICERS AND CORPORATE GOVERNANCE
The "Information Concerning Nominees and Continuing Directors", "Corporate Governance", and "Section 16(a) Beneficial 
Ownership Reporting Compliance" contained in our definitive Proxy Statement for the May 25, 2017 Annual Meeting of 
Shareholders is hereby incorporated by reference.

Name

Gregg S. Kantor(1)

Age at
Dec. 31, 2016
59

David H. Anderson

Brody J. Wilson(2)

Lea Anne Doolittle

MardiLyn Saathoff

Grant M. Yoshihara

Shawn M. Filippi

Kimberly A. Heiting

Ngoni Murandu

Thomas J. Imeson

Justin Palfreyman

Lori Russell

David A. Weber

55

37

61

60

61

44

47

42

66

38

57

57

Positions held during last five years
Advisor to Board of Directors (2016); Chief Executive Officer (2009-2016); President
(2009-2015); President and Chief Operating Officer (2007-2008); Executive Vice
President (2006-2007); Senior Vice President, Public and Regulatory Affairs
(2003-2006).

Chief Executive Officer and President (2016-  ); Chief Operating Officer and
President (2015-2016); Executive Vice President and Chief Operating Officer
(2014-2015); Executive Vice President Operations and Regulation (2013-2014);
Senior Vice President and Chief Financial Officer (2004-2013).

Chief Financial Officer, Treasurer, Chief Accounting Officer and Controller (2016- )
Chief Accounting Officer, Controller and Assistant Treasurer (2016); Controller
(2013-2015); Acting Controller (2013); Accounting Director (2012-2013); Senior
Manager, PriceWaterhouseCoopers LLP (2009-2012); Manager,
PriceWaterhouseCoopers LLP (2007-2009).

Senior Vice President and Chief Administrative Officer (2013-  ); Senior Vice
President (2008-2013); Vice President, Human Resources (2000-2007).

Senior Vice President, Regulation and General Counsel (2016-  ); Senior Vice
President and General Counsel (2015-2016); Vice President, Legal, Risk and
Compliance (2013-2014); Deputy General Counsel (2010-2013); Chief Governance
Officer and Corporate Secretary (2008-2014).

Senior Vice President, Utility Operations (2016-  ); Vice President, Utility Operations
(2007-2016); Managing Director, Utility Services (2005-2006); Director, Utility
Services (2004-2005).

Vice President, Chief Compliance Officer and Corporate Secretary (2016-  ); Vice
President and Corporate Secretary (2015-2016); Senior Legal Counsel (2011-2014);
Assistant Corporate Secretary (2010-2014); Associate Legal Counsel (2005-2010).

Vice President, Communications and Chief Marketing Officer (2015-  ); Chief
Marketing & Communications Officer (2013-2014); Chief Corporate Communications
Officer (2011-2013); Communications Director (2005-2011).
Vice President and Chief Information Officer (2016-  ); Chief Information Officer
(2014-2016); Senior Vice President and Chief Information Officer, NANA
Development Corporation (2010-2014).

Vice President of Public Affairs (2014-  ); Director of Public Affairs, Port of Portland
(2006-2014).

Vice President of Business Development (2016-  ); Director, Power, Energy and
Infrastructure Group, Lazard, Freres & Co. (2009-2016).

Vice President, Utility Services (2016-  ); Utility Field Operations Director
(2013-2016); Serve Customer Process Director (2008-2013).

President and Chief Executive Officer, NW Natural Gas Storage, LLC and Gill
Ranch Storage, LLC (2012-  ); Interim President and Chief Executive Officer, NW
Natural Gas Storage, LLC and Gill Ranch Storage, LLC (2011-2012); Chief
Operating Officer, NW Natural Gas Storage, LLC and Gill Ranch Storage, LLC
(2010-2011); Managing Director of Information Services and Chief Information
Officer (2005-2011); Director of Information Services and Chief Information Officer
(2001-2005).

(1) 

(2) 

Mr. Kantor served as the Company's Chief Executive Officer until the transition of the role to Mr. Anderson on August 1, 2016. After 
that time Mr. Kantor served as an advisor to the Board of Directors until his retirement from the Company on December 31, 2016.
Gregory C. Hazelton resigned from his position as Senior Vice President, Chief Financial Officer and Treasurer of the Company 
effective September 2, 2016, at which time Mr. Wilson was appointed interim Chief Financial Officer and interim Treasurer in addition 
to continuing as Controller and Chief Accounting Officer. 

Each executive officer serves successive annual terms; present terms end on May 25, 2017. There are no family relationships 
among our executive officers, directors or any person chosen to become one of our officers or directors. 

NW Natural has adopted a Code of Ethics (Code) applicable to all employees and officers that is available on our website at 
www.nwnatural.com. We intend to disclose on our website at www.nwnatural.com any amendments to the Code or waivers of 
the Code for executive officers.

90

ITEM 11. EXECUTIVE COMPENSATION

The information concerning "Executive Compensation", "Report of the Organization and Executive Compensation Committee", 
and "Compensation Committee Interlocks and Insider Participation" contained in our definitive Proxy Statement for the May 25, 
2017 Annual Meeting of Shareholders is hereby incorporated by reference. Information related to Executive Officers as of 
December 31, 2016 is reflected in Part III, Item 10, above.

ITEM 12. SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT AND 
RELATED STOCKHOLDER MATTERS

The following table sets forth information regarding compensation plans under which equity securities of NW Natural are 
authorized for issuance as of December 31, 2016 (see Note 6 to the Consolidated Financial Statements):

Plan Category

Equity compensation plans approved by security holders:
LTIP Performance Share Awards (Target Award)(1)(2)
LTIP Restricted Stock Units (Target Award)(1)(2)
LTIP Stock Options(3)

Restated Stock Option Plan

Employee Stock Purchase Plan

Equity compensation plans not approved by security holders:

Executive Deferred Compensation Plan (EDCP)(4)
Directors Deferred Compensation Plan (DDCP)(4)
Deferred Compensation Plan for Directors and Executives (DCP)(5)

Total

(a)

(b)

(c)

Number of securities
to be issued upon
exercise of
outstanding options,
warrants and rights

Weighted-average
exercise price of
outstanding options,
warrants and rights

Number of securities
remaining available
for future issuance
under equity
compensation plans
(excluding securities
reflected in column
(a))

113,674

89,973

—

180,163

$

18,830

1,195

45,986

161,048

610,869

n/a

n/a

—

44.38

50.47

n/a

n/a

n/a

365,633

365,633

615,633

—

41,831

n/a

n/a

n/a

657,464

(1)  Shares issued pursuant to Performance Share Awards and Restricted Stock Units under the LTIP do not include an exercise price, but are 
payable when the award criteria are satisfied. If the maximum awards were paid pursuant to the Performance Share Awards outstanding at 
December 31, 2016, the number of shares shown in column (a) would increase by 113,674 shares and the number of shares shown in 
column (c) would decrease by the same amount of shares.
The aggregate 365,633 shares are available for future issuance under the LTIP as Restricted Stock Units, Performance Share Awards, or 
stock options. An additional 250,000 shares are available for LTIP Stock Option Issuance at December 31, 2016, but those additional 
shares are not available for issuance of LTIP Restricted Stock Units or Performance Share Awards. 

(2) 

(3)  Shares balance includes 365,633 shares available for future issuance under the LTIP as Restricted Stock Units, Performance Share 

Awards, or stock options, and an additional 250,000 shares available for LTIP Stock Option Issuance only at December 31, 2016, which are 
not available for issuance of LTIP Restricted Stock Units or Performance Share Awards. 

(4)  Prior to January 1, 2005, deferred amounts were credited, at the participant’s election, to either a “cash account” or a “stock account.” If 
deferred amounts were credited to stock accounts, such accounts were credited with a number of shares of NW Natural common stock 
based on the purchase price of the common stock on the next purchase date under our Dividend Reinvestment and Direct Stock Purchase 
Plan, and such accounts were credited with additional shares based on the deemed reinvestment of dividends. Cash accounts are credited 
quarterly with interest at a rate equal to Moody’s Average Corporate Bond Yield plus two percentage points, subject to a 6% minimum rate. 
At the election of the participant, deferred balances in the stock accounts are payable after termination of Board service or employment in a 
lump sum, in installments over a period not to exceed 10 years in the case of the DDCP, or 15 years in the case of the EDCP, or in a 
combination of lump sum and installments. Amounts credited to stock accounts are payable solely in shares of common stock and cash for 
fractional shares, and amounts in the above table represent the aggregate number of shares credited to participant's stock accounts. We 
have contributed common stock to the trustee of the Umbrella Trusts such that the Umbrella Trusts hold approximately the number of 
shares of common stock equal to the number of shares credited to all participants’ stock accounts.

(5)  Effective January 1, 2005, the EDCP and DDCP were closed to new participants and replaced with the DCP. The DCP continues the basic 
provisions of the EDCP and DDCP under which deferred amounts are credited to either a “cash account” or a “stock account.” Stock 
accounts represent a right to receive shares of NW Natural common stock on a deferred basis, and such accounts are credited with 
additional shares based on the deemed reinvestment of dividends. Effective January 1, 2007, cash accounts are credited quarterly with 
interest at a rate equal to Moody’s Average Corporate Bond Yield. Our obligation to pay deferred compensation in accordance with the 
terms of the DCP will generally become due on retirement, death, or other termination of service, and will be paid in a lump sum or in 
installments of five, 10, or 15 years as elected by the participant in accordance with the terms of the DCP. Amounts credited to stock 
accounts are payable solely in shares of common stock and cash for fractional shares, and amounts in the above table represent the 
aggregate number of shares credited to participant's stock accounts. We have contributed common stock to the trustee of the Supplemental 
Trust such that this trust holds approximately the number of common shares equal to the number of shares credited to all participants' stock 
accounts. The right of each participant in the DCP is that of a general, unsecured creditor of the Company.

91

  
 
 
 
 
 
The information captioned “Beneficial Ownership of Common Stock by Directors and Executive Officers” and "Security 
Ownership of Common Stock of Certain Beneficial Owners" contained in our definitive Proxy Statement for the May 25, 2017 
Annual Meeting of Shareholders is incorporated herein by reference.

ITEM 13. CERTAIN RELATIONSHIPS AND 
RELATED TRANSACTIONS, AND DIRECTOR 
INDEPENDENCE

The information captioned "Transactions with Related 
Persons" and "Corporate Governance" in the Company’s 
definitive Proxy Statement for the May 25, 2017 Annual 
Meeting of Shareholders is hereby incorporated by 
reference.

ITEM 14. PRINCIPAL ACCOUNTANT FEES AND 
SERVICES

The information captioned "2016 and 2015 Audit Firm Fees" 
in the Company’s definitive Proxy Statement for the May 25, 
2017 Annual Meeting of Shareholders is hereby 
incorporated by reference.

92

 
 
ITEM 15. EXHIBITS AND FINANCIAL STATEMENT SCHEDULES

(a)  The following documents are filed as part of this report:

PART IV

1.  A list of all Financial Statements and Supplemental Schedules is incorporated by reference to Item 8.

2.  List of Exhibits filed:

Reference is made to the Exhibit Index commencing on page 95.

ITEM 16. FORM 10-K SUMMARY

None. 

93

  
 
SIGNATURES

Pursuant  to  the  requirements  of  Section  13  or  15(d)  of  the 
Securities  Exchange  Act  of  1934,  the  registrant  has  duly 
caused  this  report  to  be  signed  on  its  behalf  by  the 
undersigned, thereunto duly authorized.

NORTHWEST NATURAL GAS COMPANY

By: /s/ David H. Anderson
David H. Anderson
President and Chief Executive Officer
Date: February 27, 2017      

Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons 
on behalf of the registrant and in the capacities and on the date indicated.

Signature

Title

Date

/s/ David H. Anderson

David H. Anderson

President and Chief Executive Officer

/s/ Brody J. Wilson   

Brody J. Wilson

Chief Financial Officer, Chief Accounting Officer,
Treasurer and Controller

Principal Executive Officer and Director

February 27, 2017

Principal Financial Officer and Principal
Accounting Officer

February 27, 2017

/s/ Timothy P. Boyle 

Timothy P. Boyle 

/s/ Martha L. Byorum     

Martha L. Byorum

/s/ John D. Carter     

John D. Carter

/s/ Mark S. Dodson

Mark S. Dodson

/s/ C. Scott Gibson

C. Scott Gibson

/s/ Tod R. Hamachek

Tod R. Hamachek

/s/ Jane L. Peverett 

Jane L. Peverett 

/s/ Kenneth Thrasher  

Kenneth Thrasher

/s/ Malia H. Wasson

Malia H. Wasson

  Director

  Director

  Director

  Director

  Director

  Director

  Director

  Director

  Director

94

)

)
)
)

)
)
)

)
)
)

)

February 27, 2017

)

)
)
)

)
)
)

)
)
)

)

)

)

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
NORTHWEST NATURAL GAS COMPANY
 Exhibit Index to Annual Report on Form 10-K
For the Fiscal Year Ended December 31, 2016 

Exhibit Number                                                        Document

*3a.

*3b.

*4a.

*4b.

*4c.

*4d.

*4e.

*4f.

*4g.

12

21

Restated Articles of Incorporation, as filed and effective May 31, 2006 and amended June 3, 2008 (incorporated
herein by reference to Exhibit 3.1 to Form 10-Q for the quarter ended June 30, 2008, File No. 1-15973).

Bylaws as amended May 22, 2014 (incorporated herein by reference to Exhibit 3.1 to Form 8-K dated May 22, 2014,
File No. 1-15973).

Copy of Mortgage and Deed of Trust, dated as of July 1, 1946, to Bankers Trust (to whom Deutsche Bank Trust
Company Americas is now successor), Trustee (incorporated herein by reference to Exhibit 7(j) in File No. 2-6494);
and copies of Supplemental Indentures Nos. 1 through 14 to the Mortgage and Deed of Trust, dated respectively, as
of June 1, 1949, March 1, 1954, April 1, 1956, February 1, 1959, July 1, 1961, January 1, 1964, March 1, 1966,
December 1, 1969, April 1, 1971, January 1, 1975, December 1, 1975, July 1, 1981, June 1, 1985 and November 1,
1985 (incorporated herein by reference to Exhibit 4(d) in File No. 33-1929); Supplemental Indenture No. 15 to the
Mortgage and Deed of Trust, dated as of July 1, 1986 (filed as Exhibit 4(c) in File No. 33-24168); Supplemental
Indentures Nos. 16, 17 and 18 to the Mortgage and Deed of Trust, dated, respectively, as of November 1, 1988,
October 1, 1989 and July 1, 1990 (incorporated herein by reference to Exhibit 4(c) in File No. 33-40482);
Supplemental Indenture No. 19 to the Mortgage and Deed of Trust, dated as of June 1, 1991 (incorporated herein by
reference to Exhibit 4(c) in File No. 33-64014); Supplemental Indenture No. 20 to the Mortgage and Deed of Trust,
dated as of June 1, 1993 (incorporated herein by reference to Exhibit 4(c) in File No. 33-53795); Supplemental
Indenture No. 21 to the Mortgage and Deed of Trust, dated as of October 15, 2012 (incorporated herein by reference
to Exhibit 4.1 to Form 8-K dated October 26, 2012, File No. 1-15973); and Supplemental Indenture No. 22 to the
Mortgage and Deed of Trust, dated as of November 1, 2016 (incorporated herein by reference to Exhibit 4.1 to Form
10-Q for the quarter ended September 30, 2016, File No. 1-15973).

Form of Secured Medium-Term Notes, Series B (incorporated herein by reference to Exhibit 4.1 to Form 8-K dated
October 4, 2004, File No. 1-15973).

Copy of Indenture, dated as of June 1, 1991, between the Company and Bankers Trust Company, Trustee, relating
to the Company’s Unsecured Medium-Term Notes (incorporated herein by reference to Exhibit 4(e) in File No.
33-64014).

Form of Credit Agreement among Northwest Natural Gas Company and the parties thereto, with JPMorgan Chase
Bank, N.A. as administrative agent and U.S. Bank, N.A. and Wells Fargo Bank, N.A. as co-syndication agents, dated
as of December 20, 2012 (incorporated herein by reference to Exhibit 4.1 to Form 8-K dated December 20, 2012,
File No.1-15973).

Form of Letter Agreement, between each of JPMorgan Chase Bank, N.A., Bank of America, N.A., Canadian Imperial
Bank of Commerce, Royal Bank of Canada, TD Bank, N.A., Union Bank, N.A., US Bank, N.A., and Wells Fargo
Bank, N.A., with JPMorgan Chase Bank, N.A. as Administrative Agent, extending the maturity date of the Credit
Agreement between Northwest Natural Gas Company and each financial institution, effective as of December 20,
2013 (incorporated herein by reference to Exhibit 4k to Form 10-K for 2013, File No. 1-15973).

Form of Letter Agreement, between each of JPMorgan Chase Bank, N.A., Bank of America, N.A., Canadian Imperial
Bank of Commerce, Royal Bank of Canada, TD Bank, N.A., Union Bank, N.A., US Bank, N.A., and Wells Fargo
Bank, N.A., with JPMorgan Chase Bank, N.A. as Administrative Agent, extending the maturity date of the Credit
Agreement between Northwest Natural Gas Company and each financial institution, effective as of December 20,
2014 (incorporated herein by reference to Exhibit 4m to Form 10-K for 2014, File No. 1-15973).

First Amendment to Credit Agreement, between the Company JPMorgan Chase Bank, N.A., Bank of America, N.A.,
Canadian Imperial Bank of Commerce, Royal Bank of Canada, TD Bank, N.A., Union Bank, N.A., US Bank, N.A.,
and Wells Fargo Bank, N.A., with JPMorgan Chase Bank, N.A. as Administrative Agent, dated as of December 20,
2014 (incorporated herein by reference to Exhibit 4n to Form 10-K for 2014, File No. 1-15973).

Statement re computation of ratios of earnings to fixed charges.

Subsidiaries of Northwest Natural Gas Company.

95

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
23

Consent of PricewaterhouseCoopers LLP.

31.1

31.2

Certification of Principal Executive Officer Pursuant to Rule 13a-14(a)/15-d-14(a), Section 302 of the Sarbanes-Oxley
Act of 2002.

Certification of Principal Financial Officer Pursuant to Rule 13a-14(a)/15-d-14(a), Section 302 of the Sarbanes-Oxley
Act of 2002.

**32.1

Certification of Principal Executive Officer and Principal Financial Officer Pursuant to Section 906 of the Sarbanes-
Oxley Act of 2002.

Executive Compensation Plans and Arrangements:

*10a.

Executive Supplemental Retirement Income Plan 2010 Restatement (incorporated herein by reference to Exhibit
10b. to Form 10-K for 2009, File No. 1-15973).

*10b.

Supplemental Executive Retirement Plan, 2011 Restatement (incorporated herein by reference to Exhibit 10.1 to
Form 10-Q for the quarter ended September 30, 2011, File No. 1-15973).

*10c.

Northwest Natural Gas Company Supplemental Trust, effective January 1, 2005, restated as of December 15, 2005
(incorporated herein by reference to Exhibit 10.7 to Form 8-K dated December 16, 2005, File No. 1-15973).

*10d.

Northwest Natural Gas Company Umbrella Trust for Directors, effective January 1, 1991, restated as of December
15, 2005 (incorporated herein by reference to Exhibit 10.5 to Form 8-K dated December 16, 2005, File No. 1-15973).

*10e.

Northwest Natural Gas Company Umbrella Trust for Executives, effective January 1, 1988, restated as of December
15, 2005 (incorporated herein by reference to Exhibit 10.6 to Form 8-K dated December 16, 2005, File No. 1-15973).

*10f.

Restated Stock Option Plan, as amended effective December 14, 2006 (incorporated herein by reference to Exhibit
10c. to Form 10-K for 2006, File No. 1-15973).

*10g.

Form of Restated Stock Option Plan Agreement (incorporated herein by reference to Exhibit 10h. to Form 10-K for
2009, File No. 1-15973).

*10h.

Executive Deferred Compensation Plan, effective as of January 1, 1987, restated as of February 26, 2009
(incorporated herein by reference to Exhibit 10e. to Form 10-K for 2008, File No. 1-15973).

*10i.

*10j.

Directors Deferred Compensation Plan, effective June 1, 1981, restated as of February 26, 2009 (incorporated
herein by reference to Exhibit 10f. to Form 10-K for 2008, File No. 1-15973).

Deferred Compensation Plan for Directors and Executives, effective January 1, 2005, restated as of July 28, 2016
(incorporated herein by reference to Exhibit 10.3 to Form 10-Q for the quarter ended June 30, 2016, File No.
1-15973).

*10k.

Form of Indemnity Agreement as entered into between the Company and each director and certain executive officers
(incorporated herein by reference to Exhibit 10l. to Form 10-K for 2009, File No. 1-15973).

*10l.

Form of Indemnity Agreement as entered into between the Company and certain executive officers (incorporated
herein by reference to Exhibit 10l.(1) to Form 10-K for 2009, File No. 1-15973).

*10m.

Non-Employee Directors Stock Compensation Plan, as amended effective December 15, 2005 (incorporated herein
by reference to Exhibit 10.2 to Form 8-K dated December 16, 2005, File No. 1-15973).

*10n.

Executive Annual Incentive Plan, effective February 23, 2012, as amended effective January 1, 2016 (incorporated
herein by reference to Exhibit 10p. to Form 10-K for 2015, File No. 1-15973).

96

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
10o.

Executive Annual Incentive Plan, effective January 1, 2017.

*10p.

Form of Change in Control Severance Agreement between the Company and each executive officer (incorporated
herein by reference to Exhibit 10o. to Form 10-K for 2008, File No. 1-15973).

*10q.

Northwest Natural Gas Company Long Term Incentive Plan, as amended and restated effective May 24, 2012
(incorporated herein by reference to Exhibit 10r to Form 10-K for 2012, File No. 1-15973).

*10r.

Severance Agreement between Northwest Natural Gas Company and an executive officer, dated as of June 30,
2015 (incorporated herein by reference to Exhibit 10.1 to Form 8-K dated June 24, 2015, File No. 1-15973).

*10s.

Form of Long Term Incentive Award Agreement under the Long Term Incentive Plan (2014-2016) (incorporated
herein by reference to Exhibit 10v. to Form 10-K for 2013, File No. 1-15973).

*10t.

Form of Long Term Incentive Award Agreement under the Long Term Incentive Plan (2015-2017) (incorporated by
reference to Exhibit 10w. to Form 10-K for 2014, File No. 1-15973).

*10u.

Form of  Long Term Incentive Award Agreement under the Long Term Incentive Plan (2016-2018) (incorporated
herein by reference to Exhibit 10w. to Form 10-K for 2015, File No. 1-15973).

*10v.

*10w.

Form of Long Term Incentive Award Agreement under the Long Term Incentive Plan between the Company and an
Executive Officer (2016-2018) (incorporated herein by reference to Exhibit 10x. to Form 10-K for 2015, File No.
1-15973).

Agreement to Amend the Long Term Incentive Award Agreement, under the Long Term Incentive Plan dated
February 25, 2016 by and between the Company and an executive officer (incorporated herein by reference to
Exhibit 10y. to Form 10-K for 2015, File No. 1-15973).

10x.

Form of Long Term Incentive Award Agreement under Long Term Incentive Plan (2017-2019).

*10y.

Form of Consent dated December 14, 2006 entered into by each executive officer with respect to amendments to the
Executive Supplemental Retirement Income Plan, the Supplemental Executive Retirement Plan and certain change
in control severance agreements (incorporated herein by reference to Exhibit 10.1 to Form 8-K dated December 19,
2006, File No. 1-15973).

*10z.

Consent to Amendment of Deferred Compensation Plan for Directors and Executives, dated February 28, 2008
entered into by each executive officer (incorporated herein by reference to Exhibit 10bb to Form 10-K for 2007, File
No. 1-15973).

10aa.

Form of Restricted Stock Unit Award Agreement under Long Term Incentive Plan (2017).

*10bb.

Form of Restricted Stock Unit Award Agreement under Long Term Incentive Plan (2016) (incorporated herein by
reference to Exhibit 10bb. to Form 10-K for 2015, File No. 1-15973).

10cc.

Form of Amendment to Restricted Stock Unit Award Agreements (2013, 2014 and 2015).

*10dd.

Form of Restricted Stock Unit Award Agreement under the Long Term Incentive Plan (2013) (incorporated herein by
reference to Exhibit 10aa. to Form 10-K for 2012, File No. 1-15973).

*10ee.

Form of Restricted Stock Unit Award Agreement under the Long Term Incentive Plan (2012) (incorporated herein by
reference to Exhibit 10.1 to Form 8-K dated December 20, 2011, File No. 1-15973).

*10ff.

Form of Special Restricted Stock Unit Award Agreement under the Long Term Incentive Plan between the Company
and an executive officer (incorporated herein by reference to Exhibit 10cc. to Form 10-Q for the period ending
September 30, 2013, File No. 1-15973).

97

 
 
 
 
 
 
 
 
 
 
 
 
*10gg.

Form of Special Restricted Stock Unit Award Agreement under the Long Term Incentive Plan between the Company
and an executive officer (incorporated herein by reference to Exhibit 10a. to Form 10-Q for the quarter ended March
31, 2014, File No. 1-15973).

*10hh.

Form of Special Retention Restricted Stock Unit Award Agreement between the Company and an executive officer,
dated as of June 30, 2015 (incorporated herein by reference to Exhibit 10.2 to Form 8-K dated June 24, 2015, File
No. 1-15973).

*10ii.

Hire-On Bonus Agreement between the Company and an executive officer, dated as of June 30, 2015 (incorporated
herein by reference to Exhibit 10.3 to Form 8-K dated June 24, 2015, File No. 1-15973).

*10jj.

Form of Director Restricted Stock Unit Award Agreement under Long Term Incentive Plan (incorporated herein by
reference to Exhibit 10a. to Form 10-Q for the quarter ended March 31, 2016, File No. 1-15973).

*10kk.

Severance Agreement between Northwest Natural Gas Company and an executive officer, dated August 1, 2016
(incorporated herein by reference to Exhibit 10.1 to Form 8-K dated July 28, 2016, File No. 1-15973).

*10ll.

Form of Restricted Stock Unit Award Agreement between the Company and an executive officer dated as of July 27,
2016 (incorporated herein by reference to Exhibit 10.1 to Form 10-Q for the quarter ended June 30, 2016, File No.
1-15973).

*10mm. Amended and Restated Cash Retention Agreement between the Company and an executive officer, dated as of July

28, 2016 (incorporated herein by reference to Exhibit 10.2 to Form 10-Q for the quarter ended June 30, 2016, File
No. 1-15973).

*10nn.

Form of Special Restricted Stock Unit Award Agreement under Long Term Incentive Plan between the Company and
an executive officer, dated as of September 30, 2016 (incorporated herein by reference to Exhibit 10.1 to Form 10-Q
for the quarter ended September 30, 2016, File No. 1-15973).

10oo.

Annual Incentive Plan for NW Natural Gas Storage, LLC, as amended effective January 1, 2017.

10pp.

Long Term Incentive Plan for NW Natural Gas Storage, LLC, as amended effective January 1, 2016.

101.

The following materials from Northwest Natural Gas Company's Annual Report on Form 10-K for the fiscal year 
ended December 31, 2016, formatted in Extensible Business Reporting Language (XBRL):

(i) Consolidated Statements of Income;
(ii) Consolidated Balance Sheets;                                                                                                                          
(iii) Consolidated Statements of Shareholders' Equity; 
(iv) Consolidated Statements of Cash Flows; and
(v) Related notes.

*Incorporated herein by reference as indicated
**Pursuant to Item 601(b)(32)(ii) of Regulation S-K, this certificate is not being "filed" for purposes of Section 18 of the Securities 
Exchange Act of 1934, as amended.

98

NORTHWEST NATURAL GAS COMPANY 
Ratios of Earnings to Fixed Charges 
(Unaudited)

EXHIBIT 12

In thousands, except share data

Fixed Charges, as defined:

Interest on Long-Term Debt
Other Interest
Amortization of Debt Discount and Expense
Interest Portion of Rentals
Total Fixed Charges, as defined

Earnings, as defined:

Net Income
Taxes on Income
Fixed Charges, as above
Total Earnings, as defined

Ratios of Earnings to Fixed Charges

Year Ended December 31,

2016

2015

2014

2013

2012

$

$

34,508
3,404
1,671
2,048
41,631

$

37,918
3,173
1,760
1,976
44,827

$

40,066
2,718
1,963
2,302
47,049

$

40,825
2,709
1,877
1,910
47,321

39,175
2,314
1,848
1,864
45,201

58,895
40,714
41,631
$ 141,240
3.39

53,703
35,753
44,827
$ 134,283
3.00

58,692
41,643
47,049
$ 147,384
3.13

60,538
41,705
47,321
$ 149,564
3.16

58,779
43,403
45,201
$ 147,383
3.26

CONSENT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM

EXHIBIT 23

We hereby consent to the incorporation by reference in the Registration Statement on Form 
333-120955, 333-134973, 333-139819, 333-180350 and 333-187005) and in the Registration Statement on Form S-3 (No. 
333-192641) of Northwest Natural Gas Company of our report dated February 27, 2017 relating to the consolidated financial 
statements, financial statement schedule and the effectiveness of internal control over financial reporting, which appears in this 
Form 

(Nos. 333-70218, 333-100885, 

/s/ PricewaterhouseCoopers LLP

Portland, Oregon
February 27, 2017 

 
CERTIFICATION

I, David H. Anderson, certify that:

EXHIBIT 31.1

1.           I have reviewed this annual report on Form 10-K of Northwest Natural Gas Company;

2.           Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material 
fact necessary to make the statements made, in light of the circumstances under which such statements were made, not 
misleading with respect to the period covered by this report;

3.           Based on my knowledge, the financial statements, and other financial information included in this report, fairly present 
in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods 
presented in this report;

4.           The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and 
procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined 
in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

(a) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under 
our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made 
known to us by others within those entities, particularly during the period in which this report is being prepared;

(b) Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed 
under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of 
financial statements for external purposes in accordance with generally accepted accounting principles;

(c) Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our 
conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report 
based on such evaluation; and

(d) Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the 
registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially 
affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5.           The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over 
financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons 
performing the equivalent functions):

(a) All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting 
which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial 
information; and

(b) Any fraud, whether or not material, that involves management or other employees who have a significant role in the 
registrant’s internal control over financial reporting.

Date:          February 27, 2017 

/s/ David H. Anderson                                                   
David H. Anderson
Chief Executive Officer

CERTIFICATION

I, Brody J. Wilson, certify that:

EXHIBIT 31.2

1.           I have reviewed this annual report on Form 10-K for Northwest Natural Gas Company;

2.           Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material 
fact necessary to make the statements made, in light of the circumstances under which such statements were made, not 
misleading with respect to the period covered by this report;

3.           Based on my knowledge, the financial statements, and other financial information included in this report, fairly present 
in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods 
presented in this report;

4.           The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and 
procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined 
in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

(a) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under 
our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made 
known to us by others within those entities, particularly during the period in which this report is being prepared;

(b) Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed 
under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of 
financial statements for external purposes in accordance with generally accepted accounting principles;

(c) Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our 
conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report 
based on such evaluation; and

(d) Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the 
registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially 
affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5.           The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over 
financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons 
performing the equivalent functions):

(a) All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting 
which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial 
information; and

(b) Any fraud, whether or not material, that involves management or other employees who have a significant role in the 
registrant’s internal control over financial reporting.

Date:          February 27, 2017 

/s/ Brody J. Wilson                                                                
Brody J. Wilson
Chief Financial Officer, Treasurer, Chief Accounting Officer and Controller

NORTHWEST NATURAL GAS COMPANY
Certificate Pursuant to Section 906
of Sarbanes – Oxley Act of 2002

EXHIBIT 32.1

Each of the undersigned, DAVID H. ANDERSON, Chief Executive Officer, and BRODY J. WILSON, the Chief Financial Officer, 
Treasurer, Chief Accounting Officer and Controller of NORTHWEST NATURAL GAS COMPANY (the Company), DOES 
HEREBY CERTIFY that:

1.           The Company’s Annual Report on Form 10-K for the year ended December 31, 2016 (the Report) fully complies with 
the requirements of section 13(a) or 15(d) of the Securities Exchange Act of 1934, as amended; and

2.           Information contained in the Report fairly presents, in all material respects, the financial condition and results of 
operations of the Company.

IN WITNESS WHEREOF, each of the undersigned has caused this instrument to be executed this 27th day of 

February 2017.

/s/ David H. Anderson                                                      
David H. Anderson
Chief Executive Officer

/s/ Brody J. Wilson                                                        
Brody J. Wilson
Chief Financial Officer,
Treasurer,
Chief Accounting Officer, and
Controller

A signed original of this written statement required by Section 906 of the Sarbanes-Oxley Act of 2002 has been provided to 
Northwest Natural Gas Company and will be retained by Northwest Natural Gas Company and furnished to the Securities and 
Exchange Commission or its staff upon request.

 
 
 
CORPORATE INFORMATION

NVESTOR AND 
SHAREHOLDER INFORMATION

NIKKI SPARLEY
Director, Investor Relations
Toll free (800) 422-4012, Ext. 2530 
Direct (503) 721-2530
nikki.sparley@nwnatural.com

CHU LEE
Manager, Shareholder Services
Toll free (800) 422-4012, Ext. 2402 
Direct (503) 220-2402
chu.lee@nwnatural.com

Stock transfer agent and registrar

For common stock:
American Stock Transfer & Trust Company
6201 15th Avenue
Brooklyn, NY 11219
(888) 777-0321
web: astfinancial.com
email: info@(cid:68)(cid:86)(cid:87)(cid:403)(cid:81)(cid:68)(cid:81)(cid:70)(cid:76)(cid:68)(cid:79)(cid:17)(cid:70)(cid:82)(cid:80)

Trustee and bond paying agent 

For bond issues:
Deutsche Bank Trust Company Americas
60 Wall Street
New York, NY 10005
(800) 735-7777

COMMUNITY & SUSTAINABILITY REPORT 
Learn more about NW Natural’s community involvement and philanthropic

contributions, environmental stewardship, employee safety efforts and other

company initiatives.

View the Community & Sustainability Annual Report at

nwnatural.com/aboutnwnatural/community.

LOW-INCOME PROGRAMS 
NW Natural helps low-income customers manage their bills through a variety

of programs. Shareholders and customers support the Gas Assistance Program,

which supplements federal and state assistance programs. In addition, the 

Oregon Low-Income Gas Assistance Program uses public purpose fees to help 

low-income customers pay their utility bills. The Oregon Low-Income Energy

(cid:40)(cid:73)(cid:403)(cid:70)(cid:76)(cid:72)(cid:81)(cid:70)(cid:92)(cid:3)(cid:51)(cid:85)(cid:82)(cid:74)(cid:85)(cid:68)(cid:80)(cid:15)(cid:3)(cid:68)(cid:79)(cid:86)(cid:82)(cid:3)(cid:83)(cid:68)(cid:76)(cid:71)(cid:3)(cid:73)(cid:82)(cid:85)(cid:3)(cid:69)(cid:92)(cid:3)(cid:83)(cid:88)(cid:69)(cid:79)(cid:76)(cid:70)(cid:3)(cid:83)(cid:88)(cid:85)(cid:83)(cid:82)(cid:86)(cid:72)(cid:3)(cid:70)(cid:75)(cid:68)(cid:85)(cid:74)(cid:72)(cid:86)(cid:15)(cid:3)(cid:75)(cid:72)(cid:79)(cid:83)(cid:86)(cid:3)(cid:70)(cid:88)(cid:86)(cid:87)(cid:82)(cid:80)(cid:72)(cid:85)(cid:86)(cid:3)

(cid:76)(cid:81)(cid:3)(cid:81)(cid:72)(cid:72)(cid:71)(cid:3)(cid:68)(cid:70)(cid:84)(cid:88)(cid:76)(cid:85)(cid:72)(cid:3)(cid:75)(cid:76)(cid:74)(cid:75)(cid:16)(cid:72)(cid:73)(cid:403)(cid:70)(cid:76)(cid:72)(cid:81)(cid:70)(cid:92)(cid:3)(cid:72)(cid:84)(cid:88)(cid:76)(cid:83)(cid:80)(cid:72)(cid:81)(cid:87)(cid:3)(cid:68)(cid:81)(cid:71)(cid:3)(cid:90)(cid:72)(cid:68)(cid:87)(cid:75)(cid:72)(cid:85)(cid:76)(cid:93)(cid:68)(cid:87)(cid:76)(cid:82)(cid:81)(cid:3)(cid:88)(cid:83)(cid:74)(cid:85)(cid:68)(cid:71)(cid:72)(cid:86)(cid:17)

View the Low-Income Programs at nwnatural.com/residential.

ENERGY-EFFICIENCY PROGRAMS 
NW Natural partners with Energy Trust of Oregon to offer our Oregon and

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(cid:68)(cid:69)(cid:82)(cid:88)(cid:87)(cid:3)(cid:87)(cid:75)(cid:72)(cid:3)(cid:85)(cid:72)(cid:86)(cid:88)(cid:79)(cid:87)(cid:86)(cid:3)(cid:82)(cid:73)(cid:3)(cid:87)(cid:75)(cid:72)(cid:86)(cid:72)(cid:3)(cid:83)(cid:85)(cid:82)(cid:74)(cid:85)(cid:68)(cid:80)(cid:86)(cid:3)(cid:68)(cid:81)(cid:71)(cid:3)(cid:87)(cid:75)(cid:72)(cid:3)(cid:69)(cid:72)(cid:81)(cid:72)(cid:403)(cid:87)(cid:86)(cid:3)(cid:87)(cid:82)(cid:3)(cid:82)(cid:88)(cid:85)(cid:3)(cid:70)(cid:88)(cid:86)(cid:87)(cid:82)(cid:80)(cid:72)(cid:85)(cid:86)(cid:17)(cid:3)

View the Energy Trust of Oregon Annual Report at nwnatural.com/residential.

220 NW SECOND AVENUE
PORTLAND, OREGON 97209
NWNATURAL.COM
NYSE: NWN