Owens & Minor Annual Report 2011

FY2011 Annual Report · Owens & Minor

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WE KEEP AN EYE ON WHAT’S NEXT,
BUT NEVER LOSE SIGHT OF WHAT MATTERS.

2011 ANNUAL REPORT
& FORM 10-K

By keeping an eye on what’s next and never losing sight

of what matters, Owens & Minor, Inc. has established
a leadership position in the healthcare industry in
the 130 years since we ﬁrst opened our doors to customers.
Today, we provide distribution, third-party logistics, and other
supply chain management services to healthcare providers
and suppliers of medical and surgical products, and we are the
leading distributor of medical and surgical supplies to acute-
care providers in the United States. We serve the distribution
needs of our 4,000 healthcare provider customers through 48
distribution centers located strategically across the nation. As
for our supplier customers, we have developed a third-party
logistics service that is currently operating from two logistics
centers in the U.S. While we pride ourselves on the blocking
and tackling of daily distribution, we are also widely known
for providing advanced supply chain consulting services and
solutions for improving supply chain performance. In 2011, we
expanded our borders by establishing a sourcing arm in Asia.

A FORTUNE 500 company with revenues of $8.6 billion in 2011,
Owens & Minor, Inc. is traded on the New York Stock Exchange
under the symbol OMI. Our commitment to our customers,
teammates, and communities is matched by our commitment to
our shareholders. An important part of our mission, vision and
values is creating long-term value for our shareholders, and with a
ten-year cumulative total return of 175%, we have demonstrated
our commitment, even as we serve a complex and changing
market. For more information about Owens & Minor, please visit
our website at www.owens-minor.com.

Our Mission
To create consistent value for our customers and
supply-chain partners that will maximize shareholder
value and long-term earnings growth; we will do this
by managing our business with integrity and the
highest ethical standards, while acting in a socially
responsible manner with particular emphasis on the well-
being of our teammates and the communities we serve.

Our Vision
To be a world-class provider of supply-chain man-
agement solutions to the selected segments of the
healthcare industry we serve.

Our Values
We believe in high integrity as the guiding principle
of doing business.

We believe in our teammates and their well-being.

We believe in providing superior customer service.

We believe in supporting the communities we serve.

We believe in delivering long-term value to our
shareholders.

2010 Annual Report & Form 10-K

Financial Highlights

(in millions, except per share data)
Year ended December 31, (1) (2) (3)

Net revenue
Income from continuing operations
Loss from discontinued
operations, net of tax

Net income
Income (loss) per common share - diluted: (4)

Continuing operations
Discontinued operations
Net income per share - diluted
Cash dividends per common share (4)
Book value per common share at year-end (4) (5)
Stock price per common share at year-end (4)

Total assets
Total debt

Owens & Minor, Inc. shareholders’ equity

Percent Change

2011

2010

2009

’11/’10

’10/’09

$8,627.9
$115.2

$8,123.6
$110.6

$8,037.6
$116.9

6.2%
4.2%

1.1%
(5.4%)

—

($12.2)

NM(6)

$115.2

$110.6

$104.7

4.2%

5.6%

$1.81
—
$1.81
$0.800
$14.47
$27.79

$1.75
—
$1.75
$0.708
$13.52
$29.43

$1.86
($0.19)
$1.67
$0.613
$12.23
$28.62

$1,946.8
$214.6

$1,822.0
$210.9

$918.1

$857.5

$1,747.1
$210.9

$769.2

3.4%
NM
3.4%
13.0%
7.0%
(5.6%)

6.8%
1.8%

7.1%

(5.9%)
NM
4.8%
15.5%
10.5%
2.8%

4.3%
0.0%

11.5%

In January 2009, we exited our direct-to-consumer business (the DTC Business). Accordingly, the DTC Business is presented as discontinued
operations for all periods presented. For additional information regarding discontinued operations, see Note 3 of Notes to Consolidated Financial Statements.
2) We terminated our deﬁned beneﬁt pension plan in the fourth quarter of 2010 and recognized a settlement charge of $19.6 million ($11.9 million after taxes,

or $0.19 per common share). See Note 12 of Notes to Consolidated Financial Statements.

3) We incurred charges of $12.7 million associated with exit and realignment activities ($7.7 million after taxes, or $0.13 per common share) in the fourth quarter

of 2011. See Note 8 of Notes to Consolidated Financial Statements.

4) Prior periods have been retroactively adjusted to reﬂect a three-for-two stock split effected on March 31, 2010. See Note 1 of Notes to Consolidated

Financial Statements.

5) Represents Owens & Minor, Inc. shareholders’ equity divided by year-end common shares outstanding.
6) NM - Percent change is not meaningful.

Revenue

Net Income

$8.63

$8.04

$8.12

$115.2

$110.6

$104.7

Income Per
Diluted Share From
Continuing Operations

$1.86

$1.81

$1.75

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$0.708

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2009 2010 2011

2011 Annual Report & Form 10-K

To Our Shareholders

Dear Shareholders, Teammates, and Friends:

A s we look back on 2011 and turn the corner into 2012, all

of us at Owens & Minor understand that we are stewards
of a company that is now 130 years old. But, we also know
that we are stewards of a company that plays a leading role in our
sector of healthcare. How have we managed to develop and maintain
this leadership position? As we say on the cover of this year’s annual
report, “we keep our eye on what’s next, but never lose sight of what
matters.” And, “what matters” to Owens & Minor is our customers,
teammates, communities, and shareholders. For the past 130 years, we
have served these constituents to the best of our ability as we have
grown our business from a local storefront to a national presence.
While we look back on generations of progress with pride, we also
purposely “keep our eye on what’s next” so that we anticipate the
evolving needs of the healthcare supply chain and continue to create
value for our shareholders.

We had strong 6.2% revenue growth in 2011, but conditions in the
healthcare industry remained challenging, as lower utilization of health-
care services trends continued. Analysis reveals that our revenue growth
resulted primarily from relationships with our long-standing customers.
We are fortunate that our customers, who rank among the best-known
hospitals in the United States, are adept at growing market share and
developing ancillary services, such as physicians’ practices, to complement
their acute-care offerings. As these large integrated healthcare networks
(IHNs) grow in complexity, they seek strategies and partners that can
deliver optimal supply chain performance. These customers are a good
match for Owens & Minor because they know we offer the advanced
supply chain solutions and the nationwide infrastructure necessary to
support an increasingly complex healthcare delivery system.

Because our customers represent the best of the nation’s healthcare
providers and are critical to our success, we were pleased to earn high
marks from our annual customer satisfaction survey. Overall customer
satisfaction was high, with 96% of our customers indicating they were
satisﬁed with our service. And, in a new measurement, we found that
customer loyalty was strong at 71%. The independent survey ﬁrm
describes this as a very high rating for a business-to-business company
such as ours. However, we will not rest on our achievements. Our
teammates know that customer approval is hard to earn and easy to
jeopardize, so all of us at Owens & Minor strive for daily improvement.
We know we must work smarter every single day to forge stronger
relationships with our customers and to effectively leverage our efforts.
In serving the healthcare market for many years, we have witnessed

“Looking ahead to 2012, we

believe we are well-positioned

to support our healthcare

customers, both providers and

suppliers, as they navigate

the course set by a changing

industry. We have the teammates,

the expertise, and the vision to

serve the complex healthcare

sector. But, as we serve this

market, we will not stray from

the values that have defined our

company for 130 years. We will

keep our eye on what’s next, but

never lose sight of what matters.”

2011 Annual Report & Form 10-K

our share of change. But recently, we have seen accelerated consolidation in the healthcare
industry. Large IHNs are getting bigger, hospital acquisitions are occurring at a fast pace, and
healthcare systems are forming their own groups and associations. These large systems are
no longer conﬁned to just one metropolitan area, but often have hospital facilities spanning
several states, which we then serve from multiple distribution centers. Yet, even though their
geographical reach is wide, their decision-making is becoming more and more centralized.
As these large IHNs, which we refer to as our “enterprise customers,” gain size and scale,
they are having an impact on the dynamics of the healthcare market.

The changing approach to the market by this new enterprise customer has prompted us to
make some changes of our own. For example, we closed two distribution centers in the fourth
quarter that did not meet our plans for the future, reorganized certain teammate functions,
and realigned certain resources to better serve our customers and make more efﬁcient use of
our teammates, energy, and efforts. In a changing healthcare market, agility will be the key to
sustained growth. We are committed to aligning our distribution centers, our resources, our
teammates, and our leaders with the most promising opportunities in the market.

Now, let’s turn to an update of our business.

At our December Investor Day, we reviewed the four key initiatives that form the
foundation for our strategic business goals: modernizing the infrastructure that supports
our core business; expanding our services in selected non-acute care markets in healthcare;
enhancing our strategic sourcing and product management efforts; and positioning our
third-party logistics business, OM HealthCare Logistics (OM HCL), as a vital supply chain
solution in healthcare. I am very pleased that during 2011, we made substantial headway
on these strategic initiatives, which I believe are critical to the long-term growth and
success of the company.

In support of these initiatives, we recruited a new ofﬁcer-level leader for OM HCL
and have added strength to the OM HCL team in the areas of operations and sales. This
supplier-focused, third-party logistics service has the systems, infrastructure and vision
required to serve the multi-faceted needs of healthcare manufacturers and suppliers in a global
economy. During the year, we also ventured outside of the United States by establishing a
joint venture for sourcing with Amsino Medical Group, a developer and manufacturer of
healthcare products. At our Mira MEDsourceSM ofﬁces in Shanghai, we have a new team in
place with the expertise to source products directly for our private-label brand, MediChoice®.
The new team has expertise in quality assurance, sourcing, logistics and transportation. All of
us at Owens & Minor are excited that we now have a presence in Asia.

Looking at our ﬁnancial results for 2011, revenues grew to $8.6 billion, and gross
margin was 9.94% of revenues, while selling, general and administrative expense was 7.08%
of revenues. Excluding pre-tax charges of $12.7 million in the fourth quarter of 2011 for
exit and realignment activities, our operating earnings for the year were 2.51% of revenues.
Income per diluted share was $1.94, unchanged when compared to the year before, once
these 2011 charges and pension settlement charges in 2010 are excluded. While our revenue

2011 Annual Report & Form 10-K

growth was very solid in 2011, everyone on our team recognizes that we need to do a better
job of translating our top line growth into improved performance on the bottom line. Our
leaders and our teammates clearly understand that the job of converting revenue into proﬁt
is the underlying goal of our strategic initiatives.

Looking back at 2011, we successfully completed three sets of extremely complex
customer conversions. These three projects required multi-state, multi-distribution center
coordination, and although we perform customer conversions with regularity, it would be a
mistake to think that these types of conversions are simple. These are complicated activities
and contracts that involve the time, energy and expertise of a wide range of our teammates,
and frequently require us to build inventory, or move or expand facilities, as was the case in
these conversions.

No matter what changes occur in the healthcare industry and no matter what course
Owens & Minor takes to navigate the changes, we know that an essential part of our mission,
vision and values is creating value for our shareholders. At Owens & Minor, our board of
directors, which has long supported the dividend as an essential element of total shareholder
return, approved a 10% increase in the 2012 quarterly dividend to $0.22 per common share.
We are also now in the second year of our $50 million share-repurchase program, which
is designed to offset the shares awarded through our incentive compensation program.
And, we believe that our long-term shareholders have been rewarded for their loyalty.
Our 10-year cumulative total return is approximately 175%, an impressive result which far
exceeds the performance of the S&P 500 Index over the same time period.

Serving our healthcare customers, driving innovation in the supply chain, and creating
value for our shareholders are a daily focus for us, but we have long understood that our
company is only as strong as our teammates. Because our teammates are vital to our success,
we continue to invest in their well-being and in their development. We are pleased with
the investments we have made in Owens & Minor University® (OMU®), since we founded
the institution in 2003. In 2011 alone, teammates took more than 46,000 classes through
OMU, and we awarded more than 500 specialty training course certiﬁcations to distribution
center teammates. We also extend learning opportunities to our customers. More than 100
hospital-customer students participated in instructor-led training or online courses in 2011.
Over the last ﬁve years, OMU has delivered nearly 99,000 hours of education to our
customers, enhancing their understanding of the healthcare supply chain.

We also know that Owens & Minor is only as healthy as the communities we serve.
Consequently, we invest in our communities through a variety of ways. We have a robust,
company-wide culture of volunteerism. Across the nation, our teammates donate time,
talent, and funds to a wide-ranging number of community service organizations. Another
way we strengthen our communities is through doing business with minority-, women-,
and veteran-owned businesses. Approximately one third of our private-label products come
from diversity suppliers, a statistic that we take great pride in. We have an active mentor/
mentee program, designed to help diversity businesses achieve success in the healthcare
market. And, each year we host a Supplier Diversity Symposium that enables these business
owners to network, learn from Owens & Minor and our business partners, and ﬁnd
innovative ways to do business in healthcare. Finally, as we build our team for the future, we
are recruiting young people from a wide variety of backgrounds, because we believe that
building diversity is fundamental to the success of our business.

ACHIEVED MORE THAN

190,000

TEAMMATE COURSE
COMPLETIONS SINCE ’03

AWARDED

3,925

DISTRIBUTION CENTER CERTIFICATIONS
SINCE PROGRAM STARTED IN ’08

MORE THAN

99,000

HOURS OF CUSTOMER STUDENT
EDUCATION DELIVERED SINCE ’06

2011 Annual Report & Form 10-K

As for the well being of the communities we serve, we are committed to doing business
with sustainability in mind. Accordingly, we are taking steps to reduce, reuse and recycle. Our
goal is to improve energy efﬁciency and save natural resources by implementing company-
wide programs for energy management and recycling. Our sustainability efforts in 2011
were impressive; we recycled more than 4,900 tons of material, enough to save more than
80,000 trees, and a 49% increase over the prior year. We recycled nearly half a million pallets,
saving another 29,000 trees, and we reduced carbon emissions by nearly 14,000 tons. While
improving our sustainability ratings is important to us and to the communities we serve, it
is a business imperative as well. Our customers increasingly look for sustainability programs
and progress in their business partners.

During the year, we were recognized by several of our group purchasing organization
partners and singled out for a variety of awards for excellence. And, we were recognized by
CIO Magazine as one of the CIO 100 for 2011. This is no small achievement for a company
that is entering its 130th year. We were pleased that our investments in, and strategic use of,
information technology were recognized in this prestigious honor. In 2012, we will continue
to enhance our information technology infrastructure with the launch of a signiﬁcant multi-
year transformation of our systems.

Looking ahead to 2012, we believe we are well-positioned to support our healthcare
customers, both providers and suppliers, as they navigate the course set by a changing industry.
We have the teammates, the expertise, and the vision to serve the complex healthcare sector.
But, as we serve this market, we will not stray from the values that have deﬁned our company
for 130 years. We will keep our eye on what’s next, but never lose sight of what matters.

Finally, I would like to close with a special thank you to Peter Redding, who will retire
from the board of directors in April. Pete’s leadership over the past thirteen years has made
a lasting contribution to our board and our company. I want to thank all the members
of our board of directors for their continuing guidance and support, our shareholders for
their conﬁdence in us, and our customers for their loyalty and willingness to partner in
ﬁnding innovative ways to manage the healthcare supply chain. And, I also want to thank
our teammates for their hard work in 2011. At Owens & Minor, we never underestimate
the inﬂuence of our teammates in the marketplace. They are our ambassadors; they are our
energy and our innovation; and they are our values and our reputation. Our teammates truly
distinguish Owens & Minor in a very competitive market, and they are responsible for our
continued success in healthcare.

Best wishes to all of our supporters for a successful 2012!

Sincerely,

Craig R. Smith
President & CEO

SUSTAINABILITY
2011

RECYCLED

4,900

TONS OF MATERIAL,
(A 49% INCREASE OVER 2010)

RECYCLED

480,000

PALLETS

REDUCED CARBON EMISSIONS
BY NEARLY

14,000

TONS

2011 Annual Report & Form 10-K

What’s Next for the Supply Chain

As we think about our future, we keep our

eye on what’s next in the healthcare supply

chain. Whether we are handling distribution

for our customers in the U.S., improving the

healthcare supply chain as consultants,

sourcing product from Asia, or handling

logistics domestically or internationally, we

remain focused on improving the efficiency

of the healthcare supply chain. But, we never

lose sight of the needs of our teammates,

customers, communities and shareholders,

because that is what matters most.

2011 Annual Report & Form 10-K

Board of Directors

G. Gilmer Minor, III (71) 1*
Chairman & Retired CEO,
Owens & Minor, Inc.

James E. Rogers (66) 1, 3
Lead Director, Owens & Minor, Inc.
Chairman, BackOfﬁce Associates
Retired President, SCI Investors Inc.

A. Marshall Acuff, Jr. (72) 1, 3, 5*
Managing Director, Cary Street Partners
Retired Senior Vice President
& Managing Director,
Salomon Smith Barney, Inc.

J. Alfred Broaddus, Jr. (72) 3, 5
Retired President,
Federal Reserve Bank of Richmond

Richard E. Fogg (71) 1, 2*, 4
Retired Partner,
PricewaterhouseCoopers LLP

John W. Gerdelman (59) 2, 4
Managing Partner, River2

Lemuel E. Lewis (65) 2, 5
President, LocalWeather.com
Retired EVP & CFO,
Landmark Communications

Eddie N. Moore, Jr. (64) 2, 5
CEO & Interim President,
Saint Paul’s College
President Emeritus,
Virginia State University

Peter S. Redding (73) 2, 4*
Retired President & CEO,
Standard Register Company

Robert C. Sledd (59) 3, 4
Senior Economic Advisor to the
Governor of Virginia
Former Chairman,
Performance Food Group Co.

Craig R. Smith (60) 1, 4
President & CEO,
Owens & Minor, Inc.

Anne Marie Whittemore (65) 1, 3*, 5
Partner, McGuireWoods LLP

Board Committees:
1Executive Committee, 2Audit Committee, 3Compensation & Beneﬁts Committee,
4Strategic Planning Committee, 5Governance & Nominating Committee, *Denotes Chairman

Corporate Officers

Craig R. Smith (60)
President & Chief Executive Ofﬁcer
President since 1999 and Chief Executive Ofﬁcer since July 2005. Mr. Smith
has been with the company since 1989.

James L. Bierman (59)
Executive Vice President & Chief Financial Ofﬁcer
Executive Vice President & Chief Financial Ofﬁcer since April 2011.
Previously, Mr. Bierman served as Senior Vice President & Chief Financial
Ofﬁcer from June 2007 to April 2011. Prior to joining Owens & Minor,
Mr. Bierman served as Executive Vice President & Chief Financial Ofﬁcer
at Quintiles Transnational Corp. from 2001 to 2004. He joined Quintiles
in 1998. Prior to that, Mr. Bierman was a partner of Arthur Andersen LLP
from 1988 to 1998.

Charles C. Colpo (54)
Executive Vice President & Chief Operating Ofﬁcer
Executive Vice President & Chief Operating Ofﬁcer since 2010. Previously,
Mr. Colpo served as Executive Vice President, Administration, from 2008
until 2010. Prior to that, Mr. Colpo served as Senior Vice President,
Operations, from 1999 until 2008. He also served as Senior Vice President,
Operations & Technology, from April 2005 to July 2006. Mr. Colpo has
been with the company since 1981.

Erika T. Davis (48)
Senior Vice President, Human Resources
Senior Vice President, Human Resources, since 2001. From 1999 to 2001,
Ms. Davis was Vice President of Human Resources. Ms. Davis has been
with the company since 1993.

Grace R. den Hartog (60)
Senior Vice President, General Counsel & Corporate Secretary
Senior Vice President, General Counsel & Corporate Secretary, since
joining Owens & Minor in 2003. Previously, Ms. den Hartog served as a
partner of McGuireWoods LLP from 1990 to 2003.

D. Andrew Edwards (53)
Vice President, Controller & Chief Accounting Ofﬁcer
Vice President, Controller & Chief Accounting Ofﬁcer, since April 2010.
Previously, Mr. Edwards served as Vice President, Finance, from December
2009 until April 2010. Prior to joining Owens & Minor, Mr. Edwards
served as Vice President & Chief Financial Ofﬁcer at Tredegar Corporation
from August 2003 to December 2009. He joined Tredegar in 1992.

Richard W. Mears (51)
Senior Vice President, Chief Information Ofﬁcer
Senior Vice President, Chief Information Ofﬁcer, since joining Owens
& Minor in 2005. Previously, Mr. Mears was an Executive Director with
Perot Systems (now Dell Perot Systems) from 2003 to 2005, and an account
executive from 1998 to 2003.

Brian J. Shotto (48)
Senior Vice President, Specialty Services
Senior Vice President, Specialty Services, since joining Owens & Minor in
October 2011. Previously, Mr. Shotto served as a Principal Consultant for
the Blue Fin Group from 2009 until 2011. From 2006 to 2009, he served
as Vice President, Distribution Strategy – Healthcare, UPS, a company he
joined in 2000. Mr. Shotto also served the American Red Cross as Vice
President, Supply Chain Operations from 1999 to 2000. Previously, Mr.
Shotto was Vice President, Operations – Healthcare, FedEx Supply Chain
Services, from 1996 to 1999, a company he joined in 1990.

Mark A. Van Sumeren (54)
Senior Vice President, Strategy & Business Development
Senior Vice President, Strategy & Business Development, since 2007,
and Senior Vice President, Business Development, since 2006. Prior to that,
Mr. Van Sumeren was Senior Vice President, OMSolutionsSM from 2003
to 2006. Mr.Van Sumeren previously served as Vice President for Cap Gemini
Ernst & Young from 2000 to 2003. He has been with the company since 2003.

Numbers inside parentheses indicate age.

2011 Annual Report & Form 10-K

Corporate Information

Annual Shareholders’ Meeting
The annual meeting of Owens & Minor, Inc.’s shareholders will be
held at 10:00 a.m. on Friday, April 27, 2012, at Owens & Minor, Inc.,
9120 Lockwood Boulevard, Mechanicsville, VA 23116; 804-723-7000.

Communications & Investor Relations
Press Releases
Owens & Minor, Inc.’s press releases are available
at www.owens-minor.com.

Transfer Agent, Registrar
and Dividend Disbursing Agent
Computershare Shareowner Services LLC
P.O. Box 358015
Pittsburgh, PA 15252-8015
Website: www.bnymellon.com/shareowner/equityaccess

Toll-free: 866-252-0358
(Inside the United States and Canada)

201-680-6685
(Outside the United States and Canada)

Stock Purchase
and Dividend Reinvestment Plan
Our transfer agent, Computershare Shareowner Services
(“Computershare”), offers a Direct Purchase & Sale Plan
for shares of Owens & Minor, Inc. common stock known as
the BuyDIRECTSM Plan. The BuyDIRECTSM Plan provides
registered shareholders of Owens & Minor and interested
ﬁrst-time investors a way to buy and sell shares of Owens & Minor
common stock. Information may be obtained through the
“Investment Plan Enrollment” link at www.bnymellon.com/
shareowner/equityaccess, or by contacting Computershare (see
contact information above).

Shareholder Records
Correspondence concerning stock holdings, lost or missing
dividend checks, or changes of address for shares of Owens &
Minor, Inc’s. common stock should be directed to Computershare’s
Investor Care Department:

Investor Relations
804-723-7555

Information for Investors
The company ﬁles annual, quarterly and current reports,
information statements and other information with the Securities
and Exchange Commission (SEC). The public may read and copy
any materials that the company ﬁles with the SEC at the SEC’s
Public Reference Room at 100 F Street, NE, Washington, D.C.
20549. The public may obtain information on the operation of the
Public Reference Room by calling the SEC at 1-800-SEC-0330.
The SEC also maintains an Internet site that contains reports,
proxy and information statements, and other information regarding
issuers that ﬁle electronically with the SEC. The address of that
site is http://www.sec.gov. The address of the company’s website
is www.owens-minor.com. Through a link to the SEC’s Internet
site on the Investor Relations portion of our website, we make
available all of our ﬁlings with the SEC, including our annual
report on Form 10-K, quarterly reports on Form 10-Q, current
reports on Form 8-K and amendments to those reports, as well
as beneﬁcial ownership reports ﬁled with the SEC by directors,
ofﬁcers and other reporting persons relating to holdings in Owens
& Minor, Inc. securities. This information is available as soon as the
ﬁling is accepted by the SEC.

Corporate Governance
The company’s Bylaws, Corporate Governance Guidelines, Code
of Honor and the charters of the Audit, Compensation & Beneﬁts,
and Governance & Nominating Committees are available on the
company’s website at www.owens-minor.com and are available in
print to any shareholder upon request by writing to:

Owens & Minor, Inc.
c/o Computershare
Investor Care Department
P.O. Box 358015
Pittsburgh, PA 15252-8015

Duplicate Mailings
When a shareholder owns shares in more than one account, or
when several shareholders live at the same address, they may receive
multiple copies of company mailings. To eliminate duplicate mailings,
please write to the transfer agent or consider enrolling in MLink (via
Computershare’s website above), which offers secure online access
to ﬁnancial documents and shareowner communications.

Independent Registered Public Accounting Firm
KPMG LLP
Richmond, Virginia

Corporate Secretary
Owens & Minor, Inc.
9120 Lockwood Boulevard
Mechanicsville, Virginia 23116

Communications with the Board of Directors
The Board of Directors has approved a process for shareholders to
send communications to the Board. Shareholders can send written
communications to the Board, any committee of the Board, the
Lead Director or any other individual director at the following
address: P.O. Box 26383, Richmond, Virginia 23260.

Certifications
The company’s Chief Executive Ofﬁcer certiﬁed to the New York
Stock Exchange (NYSE) within 30 days after the company’s 2011
Annual Meeting of shareholders that he was not aware of any
violation by the company of NYSE corporate governance listing
standards. The company also ﬁled with the SEC as exhibits 31.1,
31.2, 32.1 and 32.2 to its Annual Report on Form 10-K for
the year ended December 31, 2011, certiﬁcations by its Chief
Executive Ofﬁcer and Chief Financial Ofﬁcer.

Corporate Office
804-723-7000
www.owens-minor.com

Street Address
9120 Lockwood Boulevard
Mechanicsville, Virginia 23116

Mailing Address
Post Office Box 27626
Richmond, Virginia 23261-7626