Quarterlytics / Industrials / Integrated Freight & Logistics / Pitney Bowes

Pitney Bowes

pbi · NYSE Industrials
Claim this profile
Ticker pbi
Exchange NYSE
Sector Industrials
Industry Integrated Freight & Logistics
Employees 10,000+
← All annual reports
FY2015 Annual Report · Pitney Bowes
Sign in to download
Loading PDF…
We’re  
Pitney Bowes, 
the Craftsmen  
of Commerce. 

Pitney Bowes Annual Report 2015

The world of commerce 
needs craftsmen.

The world of 
commerce is 
complex. Now  
more than  
ever, you need 
craftsmen to  
get it right.

Commerce is filled with regulations,  
risk, compliance issues and chaos. It’s 
also filled with reward, growth and great 
opportunity. To succeed, you need 
precision and accuracy. The skills of a 
craftsman. That’s us. Trusted craftsmen 
who help 1.5 million small businesses 
and 90% of the Fortune 500 power 
their commerce across the physical  
and digital landscape. We’re one of  
the only companies who can help  
you do business in both these worlds.  
As craftsmen, we take great pride in 
what we do. Always creating, shaping,  
refining and optimizing. For a world  
of commerce that demands precision  
and nothing less. Pitney Bowes, the 
Craftsmen of Commerce.

pitneybowes.com/craftsmenofcommerce

We are on a multi-year journey to unlock 
greater value for clients and shareholders. 
We’ve made steady progress in delivering  
new value in new ways by combining our 
strong foundation in physical commerce 
with our growing capabilities in digital 
commerce. We’re excited about the 
meaningful opportunities ahead as we 
continue to transform and leverage our 
unique strengths.

One of the ways that we are taking 
advantage of those growth opportunities  
is by actively telling our story.

We’re a company who understands the 
evolving complexities of modern commerce.  
We’re a company who is skilled, committed  
and positioned to partner with clients on 
their success. We’re Pitney Bowes, the 
Craftsmen of Commerce.TM 

Lift the flap for more on why  
commerce needs craftsmen.

Pitney Bowes Annual Report 2015Marc B. Lautenbach
President and  
Chief Executive Officer

Michael Monahan
Executive Vice President, 
Chief Operating Officer and 
Chief Financial Officer

Fellow shareholders:
Three years ago, we set a course to transform our business and  
to build a bridge for Pitney Bowes to our second century. We  
had no illusions that it would be easy. We knew there would be 
challenges — that doing it right would take time, effort and a 
sustained commitment. But we knew that if any company had the 
capacity for transformation, it was Pitney Bowes. We had the right 
businesses and opportunities to work with, and the evidence is 
growing that we were right.

When we first automated business mail in 1920 — an industry we still lead 96 years later — our  
founders had a singular mission that remains our overarching focus today: enabling commerce. Successive 
generations built on this foundation, moving forward, innovating, always adapting — to new business 
models, disruptive technologies and ever-changing client needs. They left us a great legacy of leadership 
and excellence. Now it is our generation’s turn to take advantage of new opportunities and build the  
kind of value that similarly endures. 

That’s what our transformation has been about, and what it will continue to be about — creating value that 
lasts not for a quarter or two but for decades to come — that enables us to begin a second century the way 
we began the first one, as an innovator and market-maker with an unwavering focus on client needs. 

1

Pitney Bowes Annual Report 2015Automating Healthcare Communications to  
Make it More Personal and Secure

A leading healthcare management services company, WESTMED 

Practice Partners, needed a better way to process growing volumes 

of transactional documents for physician networks and hospitals.  

The New York-based company turned to Pitney Bowes to automate 

patient bills and other communications, while enhancing document 
integrity and patient confidentiality. The Pitney Bowes RelayTM 
Inserting System combines mailing and digital technologies that 

reduce the costs of document creation and distribution, consolidate 

print operations and eliminate manual errors. In addition to increasing 

operation efficiencies, our solution allows WESTMED to include 

personalized content with each document, such as reminders for 

preventive care, helping to drive one-on-one relationships that are 
more satisfying and productive.

This inserter is part of the RelayTM Multi-Channel Communications 
Suite, a cloud-based communications hub that we launched in 2015. 

It provides a great example of utilizing our digital technologies to 

create new value for our mailing clients.

Using Digital 
Technologies to 
Reinvent Mail

2 

Pitney Bowes Annual Report 2015Pitney Bowes Annual Report 2015Our opportunities have never been greater than they 
are today. The world of commerce we serve is more 
exciting and complex than ever. It crosses borders  
and cultures, and is becoming more accessible, fluid, 
mobile, personal, customized and competitive. Clients 
need Pitney Bowes to be craftsmen of commerce — to 
facilitate cross-border commerce, to find and reach  
the best customers, to leverage mountains of data  
for intelligence and insight, and to keep sensitive 
information secure. Most important, they depend on  
us to tailor communications and deliver them the right 
way to the right people. This builds relationships that  
are not just more numerous, but also more satisfying  
and productive.

Transformation, however, is not about building an 
entirely new company. It’s about building on what has 
always made us great while also taking advantage of 
new opportunities and addressing the evolving needs  
of our clients. This means leading not only in areas 
where we’ve always excelled, but extending our 
leadership into new realms, delivering physical and 
digital solutions that enable clients to succeed today.

A Year of Progress
So how are we doing? Three years in, we continue to 
make good progress against our long-term strategy:  
to stabilize mail, improve operational efficiency and  
grow our business by leveraging digital commerce.

We have made great strides in stabilizing mail. Now  
we’re turning our attention to reinventing these core 
businesses to deliver more value. By updating our 
go-to-market approach and sharpening our geographic 
focus in our major markets, we’re able to deliver a  
better client experience and do it cost effectively. This 
has resulted in enhanced sales productivity, improving 
trends in equipment sales, and continued moderation  
of the declines in recurring revenue. We saw continued 
steady performance in Presort as we processed more 
mail volumes and expanded the geographic reach  
of our unique network of processing centers. In SMB  

 “Since our founding,  
Pitney Bowes has been 
about doing the right 
thing, the right way.  
This management team 
and this transformation  
are about building long-
term value for all of  
our shareholders and 
creating a platform  
for our company to 
have a successful 
second century. We  
will be unwavering  
in our determination  
to be true to our 
company’s legacy.”  

3

Pitney Bowes Annual Report 2015Pitney Bowes Annual Report 2015Our robust cross-
border ecommerce 
platform enables

200+
clients

To sell into 

220

countries and territories

And accept orders in

70+

currencies

4 

and Production Mail we introduced new product  
solutions and offerings such as Relay™ Multi-Channel 
Communications Suite (see sidebar, p. 2), the 
AcceleJet™ Printing and Finishing solution, and  
Epic™ Inserter, all of which use digital technology  
to create new capabilities. 

We continued to improve our operational excellence  
by reducing costs and improving management  
of our assets. Since 2013, for example, we have  
cut our inventory in half. Overall, we reduced Sales, 
General and Administrative costs by 7 percent in  
2015, and by more than $200 million since our 
transformation started. We are poised to deliver  
even more improvements in the years to come 
through the combination of benefits from our 
previous actions and the global implementation of  
our new ERP system. ERP rolled out in Canada last  
fall and is on track for a U.S. rollout in the first half  
of 2016. The resulting global integrated platform  
will enable us to enhance the client experience,  
better leverage our scale, streamline processes and 
improve operating efficiencies. 

The Digital Commerce Solutions group led our 
company’s revenue growth in 2015 with a 9 percent 
increase on a constant currency basis — fueled by  
a 30 percent year-over-year revenue gain in Global 
Ecommerce, including incremental revenue from the 
Borderfree acquisition, on a constant currency basis. We 
also repositioned this portfolio for longer-term growth 
through the acquisition of Borderfree and several other 
companies, as well as the divestiture of Imagitas. The 
acquisition of Borderfree allowed us to combine our 
complementary strengths in enabling cross-border 
commerce for large marketplaces and for retailers (see 
sidebar, p. 5). Together we have created a unique and 
robust cross-border ecommerce platform that provides 
more than 200 clients with the ability to sell into 220 
countries and territories, and accept orders in 70+ 
currencies. Our comprehensive end-to-end offerings, 
capabilities and experience take the complexity out of 
doing business across borders, from demand 

Pitney Bowes Annual Report 2015Pitney Bowes Annual Report 2015Supporting Business 
Anywhere to  
Everywhere 

Retailer Extends Reach Worldwide with  
Pitney Bowes’ Ecommerce Platform

Even when a shopper is 8,000 miles from Neiman Marcus’  

Dallas flagship store, she still can count on the same exceptional 

experience from this luxury retailer. Neiman Marcus, synonymous 
with the finest merchandise and superior customer service, 

reaches discriminating shoppers across the globe through our 
BorderfreeTM Retail solution. The Borderfree Retail solution 
provides an end-to-end cross-border shopping experience that 

goes beyond ordering and delivery. Our network of technology 

and services provides localization, fully landed cost and 

compliance, payment options, managed risk, logistics 

management and customer care to ensure the shopper has  

the best possible experience.

generation to customer care. We believe our portfolio 
of businesses is now well-focused and positioned going 
forward. I am very optimistic about this market and the  
growth this business is likely to capture.

As with any long-term transformation, we had our 
challenges during the past year. Progress rarely moves 
in a straight line. The strong dollar had an impact on 
results. So did missed opportunities in our software 
business. However, we are forcefully addressing our 
challenges, improving our execution and expanding 
into new markets. Our clients tell us we have the right 
products, and I firmly believe we have a good strategy 
and are on the right track.

The evidence of our progress over the last three  
years is clear and compelling. We have focused on  
the basics, sold underperforming businesses, and 
dramatically simplified our business model. The net 
result is that during this three-year period, we have 

created more than $1.5 billion of market capitalization, 
paid off more than $1 billion of debt, grown our  
Digital Commerce Solutions business at a 12 percent 
compound annual growth rate, and performed near 
the top of our peer group in terms of total shareholder 
return. There is more to do for sure, but much has 
been accomplished. 

Leveraging Unique Strengths
As I wrote at the beginning, I can think of few companies 
that have greater potential than Pitney Bowes.  
Very few legacy companies like ours have the 
technological edge we do, or the ability to move  
that technology into their core business to create 
more value. Likewise, very few emerging software 
companies have access to 1.5 million existing small 
business accounts, as well as the 90 percent of the 
Fortune 500 who have been our longtime clients.  

5

Pitney Bowes Annual Report 2015Pitney Bowes Annual Report 2015Combining Physical  
and Digital Capabilities to 
Make the Complex Clear

Healthcare Company Uses Interactive  
Video to Inform and Inspire

For more than 80 years, BlueCross BlueShield of North Carolina (BCBSNC) has 

been providing healthcare insurance to people statewide. Today it has more 

than 3.9 million customers, and nothing is more important than making sure 
they understand and make the most of their coverage.

Seeking a better way to cut through the complexities of healthcare and enable 

people to make better decisions, BCBSNC turned to Pitney Bowes and its 
interactive EngageOne® Video solution. The video technology uses big data 
and predictive analytics to create a customized presentation that allows an 

individual to interact with it in real time. With this highly personalized and 

interactive platform, the company was able to produce videos that shaped 

content to each customer’s profile, policy and interests. Customers now receive 

EngageOne videos that help them understand the details of their plans and 

printed billing statements, select healthcare providers, locate pharmacies and 

compare prescription drug prices. They can also ask for more information 

about topics of their choice, share information with dependents and set up 

autopay so that they never miss a payment.

 “Our people  
are dedicated, 
determined, 
resolute and 
passionate about 
what they do.  
They are upholding 
our tradition of 
doing the right 
thing, the right way, 
while delivering 
value in entirely 
new ways. They  
are more than 
employees — they 
are true craftsmen 
of commerce.” 

6 

Pitney Bowes Annual Report 2015Pitney Bowes Annual Report 2015Our technologies, assets and expertise in physical  
and digital commerce are a significant advantage 
across our portfolio. They enable our mail business  
to leverage digital technology from our software 
business to create innovative products (see sidebar, 
p. 6), and our software business to leverage mail 
business channels to sell digital products to our 
worldwide base. At the same time, we’re creating 
economies of scale that give us the reach to serve 
clients of all sizes. All of this works together — but 
that’s only half the story.

Today, disruption is accelerating as our clients  
embrace new software and applications, cloud 
computing, mobility, big data and the power of social 
media. Because of our mix of businesses, we are able 
to take advantage of all these trends, whether by 
making it easier for clients to expand through  
ecommerce in faraway markets, simplify overseas 
shipping to make the consumer experience easy  
and seamless, or use location intelligence technology 
to help sales teams better understand markets and 
enable social media companies to enhance the  
user experience.

The rise of the Internet of Things, for example,  
makes data mining and analytics important. By 
connecting machines to machines and other devices, 
the Internet of Things produces a layer of data that 
clients can use in a variety of ways, from anticipating 
customer needs and increasing operational efficiency 
to reducing downtime. The partnership we unveiled 
with GE this past fall enables us to bring new value  
to our high-volume production mailers (see sidebar,  
p. 8). All told, we are responding to what clients 
increasingly need by taking advantage of the 
synergies among our businesses.

Updating Our Brand
Of course, it’s not enough to be more relevant than 
ever in the rapidly changing world of commerce.  
We also have to make sure that client perceptions 

Since our 
transformation 
began:

12%

revenue CAGR in Digital  
Commerce Solutions

Created

$1.5B+

in market capitalization since  
the end of 2012

Reduced SG&A

$200M
$1B+

in debt reduction

30%

total shareholder return  
based on 3-year CAGR

7

Pitney Bowes Annual Report 2015Pitney Bowes Annual Report 2015Leveraging 
the Industrial 
Internet to 
Bring New 
Value

Pitney Bowes Collaborates with GE to  
Optimize Production Mail Operations

Pitney Bowes is joining forces with GE to bring the power of the 

Industrial Internet to production mail, using technology that connects 

and gathers intelligence from sensors, machine data, people and 

processes to optimize operations and drive higher performance.

Pitney Bowes’ ClarityTM Solutions Suite, running on GE’s Predix 
platform, is able to integrate and organize data to support real-time 

insight, predictive analytics and prescriptive maintenance. Using this 

cloud-based SaaS solution, clients can raise machine efficiency by  

as much as 10 percent, increasing runtime capacity and reducing 

downtime risk. Clarity can also predict and resolve maintenance  

issues before outages occur and optimize workflow by analyzing 

interactions between operators, machines and jobs. What’s more,  

by continuously aggregating data, Clarity only gets smarter — and 

more valuable — over time.

“Production mail is all about getting the right information, in the  

right envelope, to the right client at precisely the right time — and 

doing it millions of times a day,” says Jason Dies, president of Pitney 

Bowes Document Messaging Technologies. “Clarity provides views  

and insights that were never possible before, from the performance  

of a single motor in a mail machine to productivity benchmarks from 

leading print and mail operations the world over. It’s arguably the  

most significant innovation since the invention of automated  

sorting equipment itself.” 

8 

Pitney Bowes Annual Report 2015Pitney Bowes Annual Report 2015keep up with the transformation of our enterprise. That 
is why we’ve made a substantial investment in updating 
our brand, launching the first major Pitney Bowes ad 
campaign — “Craftsmen of Commerce” — in more than  
a decade.

Craftsmen of Commerce is rooted as much in tradition  
as it is in transformation. It circles back to the idea that 
everything we do has its roots in what we have always 
done. It highlights traditions that remain as relevant as 
ever — accuracy, precision, attention to detail — but 
describes how we’re adding leading-edge technology to 
create a powerful value proposition in the 21st century.

This investment in our brand helps solidify our position 
as a leading technology company that uniquely straddles 
the intersecting worlds of physical and digital commerce. 
As a result, there are clients worldwide who will see 
Pitney Bowes in a whole new way. This is vital to our 
success, both in our traditional businesses and in the 
businesses that will drive our future growth.

Building a Bridge to Our Second Century
There is a growing orthodoxy in business today that 
executives, investors and other stakeholders are overly 
focused on the short term at the expense of the long-
term value. There is ample evidence to support this 
thesis. Pitney Bowes proudly stands apart from this 
trend. In a year with macroeconomic challenges, the 
expedient thing to do would have been to “pause”  
our ERP project, defer our much-needed rebranding 
campaign and slash development. These would  
have been the easy things to do, but they would  
not have been the right things to do. 

Since our founding, Pitney Bowes has been about  
doing the right thing, the right way. This management 
team and this transformation are about building long-
term value for all of our shareholders and creating a 
platform for our company to have a successful second 
century. We will be unwavering in our determination  
to be true to our company’s legacy. 

Our Greatest Advantage
Midway through our transformation, it is clear to  
me that the success we’ve had is based on some very 
important advantages: solid, integrated businesses with 
highly relevant products … a vision and strategy that  
are resonating extremely well with our clients … a strong 
balance sheet that enables us to invest in innovation  
and growth … and a business model that creates new 
market opportunities. Very few companies have all of 
these assets.

When I think about what best symbolizes our year,  
it is the new clients we’ve added, including a list of 
world-class retailers who have come to us because  
of our ecommerce platform. You can tell a lot about  
a company by the company it keeps, and I’m proud of  
the work we’ve done to attract these global clients.  
This roster looks great in the business press, and it  
says a lot about our progress.

But what most people don’t see — and what gratifies  
me the most as I travel around the company — is the 
engagement and enthusiasm of our people. They  
have embraced the responsibility of moving our 
company forward — of creating lasting value for  
our shareholders by delivering real value to clients 
worldwide. Our people are dedicated, determined, 
resolute and passionate about what they do. They are 
upholding our tradition of doing the right thing, the  
right way, while delivering value in entirely new ways. 
They are more than employees — they are true 
craftsmen of commerce.

Marc B. Lautenbach
President and 
Chief Executive Officer

9

Pitney Bowes Annual Report 2015Pitney Bowes Annual Report 2015Summary of Selected Financial Data

For the year  
(Dollars in thousands, except per share amounts)

As reported
Revenue  
Income from continuing operations  
Diluted earnings per share from continuing operations  
Net cash provided by operating activities  
Depreciation and amortization  
Capital expenditures  
Dividends per share of common stock  
Weighted average diluted shares outstanding  
Total assets  
Total debt  
Stockholders’ equity  
Total employees  

As adjusted
EBIT    
Income from continuing operations  
Diluted earnings per share from continuing operations  
Free cash fl ow  
EBIT to interest  

2015 

2014 

2013

$ 3,578,060 
$  402,672 
2.00 
$ 
 514,639 
$ 
$  173,312 
$  166,329 
0.75 
$ 
200,944,874 
$ 6,141,642 
$ 2,968,997 
$  178,721 
14,837 

$  716,126 
$  351,726 
1.75 
$ 
$  456,474 
4.5 

$ 3,821,504 

$  300,006 

$ 

1.47 

$   655,526 

$  198,088 
$  180,556 

$ 

0.75 

$ 3,791,335

$  287,612

$ 

1.42

$  624,824

$  211,243
$  137,512

$ 

0.94

203,961,446 

202,956,738

$ 6,499,702 
$ 3,252,006 

$ 

77,259 

15,159 

$  730,944 
$  387,414 

$ 

1.90 

$  571,386 

4.3 

$ 6,777,436
$ 3,346,295

$  205,176 

16,097

$  687,924
$  366,547

$ 

1.81

$  634,912

3.7

10 

Pitney Bowes Annual Report 2015

48328_TXT.indd   10

48328_TXT.indd   10

3/11/16   3:50 PM

3/11/16   3:50 PM

 
 
 
 
 
 
Reconciliation of Reported Consolidated 
Results to Adjusted Results

For the year  
(Dollars in thousands, except per share data)

Income from continuing operations before income taxes, as reported  

  Restructuring charges and asset impairments, net  

  Gain on sale/disposition of businesses 

  Acquisition and disposition transaction costs 

  Legal settlement 

  Acquisition-related compensation expense 

Investment divestiture 
  Extinguishment of debt 

Income from continuing operations before income taxes, as adjusted  
Provision for income taxes, as adjusted  
Preferred stock dividends of subsidiaries attributable to 

noncontrolling interests  

Income from continuing operations, as adjusted  

Interest expense, net  

  Provision for income taxes, as adjusted  
  Preferred stock dividends of subsidiaries attributable to 

  noncontrolling interests  

2015 

2014 

2013

$  431,196  

  84,560 

$  383,954

  84,344

 $  610,825 
  25,782 
  (107,268) 
9,930 
6,900 
  10,483 
100 
— 

   556,752  
   186,651  

  18,375 

   351,726 
   159,374 
   186,651 

— 

— 

— 

— 
 (15,919) 

61,657 

  561,494 
  155,705 

  18,375 

  387,414 
  169,450 

  155,705 

—

—

—

—
—

32,639

 500,937
 116,015

  18,375

 366,547
 186,987

 116,015

  18,375

  18,375 

  18,375 

EBIT    

 $  716,126  

$  730,944 

$  687,924

Diluted earnings per share from continuing operations, as reported  

$ 

  Restructuring charges and asset impairments, net 

  Gain on sale/disposition of businesses 

  Acquisition and disposition transaction costs 

  Legal settlement 

  Acquisition-related compensation expense 

Investment divestiture 
  Extinguishment of debt 

2.00 
 0.09  
(0.42) 
0.06 
0.02 
0.04 
(0.04) 
— 

$ 

1.47 

0.29 

$ 

1.42

0.29

— 

— 

— 

— 

(0.05) 

0.19 

—

—

—

—

—

0.10

Diluted earnings per share from continuing operations, as adjusted  

$ 

1.75 

$ 

1.90  

$ 

1.81

Net cash provided by operating activities, as reported  

  Capital expenditures  
  Restructuring payments 
  Net tax and other payments (receipts) 

  Reserve account deposits  
  Acquisition-related compensation payment 
  Tax payment related to sale of Imagitas 

  Cash transaction fees related to acquisitions and dispositions 

  Extinguishment of debt 

Free cash fl ow, as adjusted 

$   514,639  
(166,329) 
62,086 
20,602 
(24,202) 
10,483 
21,224 
17,971 
— 

$  655,526 

(180,556) 
56,162  

(5,737) 

(15,666) 
— 

— 

— 

$  624,824

(137,512)
59,520

75,545

(20,104)
—

—

—

  61,657 

  32,639

$   456,474 

$  571,386 

$  634,912

The sum of earnings per share amounts may not equal the totals due to rounding.

The Company’s fi nancial results are reported in accordance with generally accepted accounting principles (GAAP). The Company uses measures such as adjusted earnings before interest and 
taxes (EBIT), adjusted earnings per share, adjusted income from continuing operations and free cash fl ow to exclude the impact of special items like restructuring charges, tax adjustments, 
and goodwill and asset write-downs, because, while these are actual Company expenses, they can mask underlying trends associated with its business.  Such items are often inconsistent 
in amount and frequency and as such, the adjustments allow an investor greater insight into, and are intended to be more indicative of, the current fundamental operating trends, ongoing 
operations and economic results of the Company.

Free cash fl ow measures have limitations, which management compensates for by using a combination of GAAP cash fl ow and free cash fl ow in doing its planning. However, free cash fl ow 
provides investors insight into the amount of cash that management could have available for other discretionary uses. It adjusts GAAP cash from operations for capital expenditures, as well 
as special items like cash used for restructuring charges, unusual tax settlements or payments and contributions to pension funds.

The adjusted fi nancial information should not be construed as an alternative to our reported results determined in accordance with GAAP. Further, our defi nition of adjusted fi nancial 
measures may diff er from similarly titled measures used by other companies.

Pitney Bowes Annual Report 2015

11

48328_TXT.indd   11

48328_TXT.indd   11

3/11/16   3:50 PM

3/11/16   3:50 PM

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Christoph Stehmann
Executive Vice President, 
and President, Enterprise 
Solutions Group

Johnna G. Torsone
Executive Vice President
and Chief Human Resources
Offi  cer

Mark F. Wright
Executive Vice President,
Strategic Growth Initiatives

Stockholders may visit the 
Pitney Bowes corporate governance 
website at www.pitneybowes.com 
under Our Company — Meet Our 
Leaders — Leadership & Governance 
for information concerning the 
Company’s governance practices, 
including the Governance Principles 
of the Board of Directors, charters 
of the committees of the board, 
the Company’s Business Practices 
Guidelines and the Directors’ Code 
of Business Conduct and Ethics.

Directors and Corporate Offi    cers

Directors

Corporate Offi  cers

Linda G. Alvarado
President and
Chief Executive Offi  cer,
Alvarado Construction, Inc.

Anne M. Busquet
Principal,
AMB Advisors, LLC

Roger Fradin
Vice Chairman,
Honeywell International Inc.

Anne Sutherland Fuchs
Consultant

S. Douglas Hutcheson
Chief Executive Offi  cer,
Laser, Inc.

Marc B. Lautenbach
President and
Chief Executive Offi  cer,
Pitney Bowes Inc.

Eduardo R. Menascé
Co-Chairman,
The Taylor Companies

Michael I. Roth
Chairman and
Chief Executive Offi  cer,
The Interpublic Group of
Companies, Inc.
Non-Executive Chairman,
Pitney Bowes Inc.

Linda S. Sanford
Retired Senior Vice President, 
Enterprise Transformation, 
International Business Machines 
Corporation (IBM)

David L. Shedlarz
Retired Vice Chairman,
Pfi zer Inc.

David B. Snow, Jr.
Chairman and
Chief Executive Offi  cer,
Cedar Gate Technologies, Inc.

Marc B. Lautenbach
President and
Chief Executive Offi  cer

Daniel J. Goldstein
Executive Vice President, 
Chief Legal Offi  cer and 
Corporate Secretary

Steven J. Green
Vice President Finance
and Chief Accounting Offi  cer

Robert E. Guidotti
Executive Vice President
and President, Software Solutions

Abby F. Kohnstamm
Executive Vice President
and Chief Marketing Offi  cer

Michael Monahan
Executive Vice President,
Chief Operating Offi  cer
and Chief Financial Offi  cer

Roger J. Pilc
Executive Vice President
and Chief Innovation Offi  cer

Debbie D. Salce
Vice President and Treasurer

Joseph Schmitt
Vice President
and Chief Information Offi  cer

Mark L. Shearer
Executive Vice President
and President,
Pitney Bowes SMB
Solutions

Lila Snyder
Executive Vice President, 
and President, Global Ecommerce

12 

Pitney Bowes Annual Report 2015

48328_TXT.indd   12

48328_TXT.indd   12

3/11/16   3:50 PM

3/11/16   3:50 PM

UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549

FORM 10-K
ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the fiscal year ended December 31, 2015 

Commission file number: 1-3579

PITNEY BOWES INC.

Incorporated in Delaware
3001 Summer Street, Stamford, CT 06926
(203) 356-5000

Securities registered pursuant to Section 12(b) of the Act:

I.R.S. Employer Identification No. 06-0495050

Title of Each Class

Common Stock, $1 par value per share
$2.12 Convertible Cumulative Preference Stock (no par value)

Name of Each Exchange on Which Registered
New York Stock Exchange
New York Stock Exchange

Securities registered pursuant to Section 12(g) of the Act:  4% Convertible Cumulative Preferred Stock ($50 par value)

Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act.   Yes 

   No 

Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act.   Yes 

No 

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 
during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing 
requirements for the past 90 days. Yes 

   No 

Indicate by check marks whether the registrant has submitted electronically and posted on its corporate website, if any, every Interactive Data File 
required to be submitted and posted pursuant to Rule 405 of Regulation S-T (section 232.405 of this chapter) during the preceding 12 months (or for 
such shorter period that the registrant was required to submit and post such files)   Yes 

   No 

Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K (section 229.405 of this chapter) is not contained herein, 
and will not be contained, to the best of registrant's knowledge, in definitive proxy or information statements incorporated by reference in Part III of 
this Form 10-K or any amendment to this Form 10-K.  

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a smaller reporting company.  
See definition of "large accelerated filer," "accelerated filer," and "smaller reporting company" in Rule 12b-2 of the Exchange Act.

Large accelerated filer 

Accelerated filer 

Non-accelerated filer 

Smaller reporting company 

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Act). Yes 

   No 

As of June 30, 2015, the aggregate market value of the registrant's common stock held by non-affiliates of the registrant was $4.2 billion based on the 
closing sale price as reported on the New York Stock Exchange.

Number of shares of common stock, $1 par value, outstanding as of close of business on February 18, 2016:  191,560,676 shares.

DOCUMENTS INCORPORATED BY REFERENCE

Portions of the registrant's proxy statement to be filed with the Securities and Exchange Commission (the Commission) no later than 120 days after our 
fiscal year end and to be delivered to stockholders in connection with the Annual Meeting of Stockholders to be held May 9, 2016, are incorporated by 
reference in Part III of this Form 10-K.

1

PITNEY BOWES INC.
TABLE OF CONTENTS

PART I

Page Number

Item 1.
Item 1A. Risk Factors

Business

Item 1B. Unresolved Staff Comments

Item 2.

Item 3.

Properties

Legal Proceedings

Item 4. Mine Safety Disclosures

PART II
Item 5. Market for the Company's Common Equity, Related Stockholder Matters and Issuer Purchases of 

Equity Securities

Item 6.

Selected Financial Data

Item 7. Management's Discussion and Analysis of Financial Condition and Results of Operations

Item 7A. Quantitative and Qualitative Disclosures About Market Risk

Item 8.
Item 9.

Financial Statements and Supplementary Data

Changes in and Disagreements with Accountants on Accounting and Financial Disclosure

Item 9A. Controls and Procedures

Item 9B. Other Information

Item 10. Directors, Executive Officers and Corporate Governance

Item 11.

Executive Compensation

PART III

Item 12.

Security Ownership of Certain Beneficial Owners and Management and Related Stockholder 

Matters

Item 13. Certain Relationships, Related Transactions and Director Independence

Item 14.

Principal Accountant Fees and Services

Item 15.

Exhibits and Financial Statement Schedules

PART IV

Signatures

Consolidated Financial Statements and Supplemental Data

3

 9

13

13

13

13

13

16

17

32
32

32

33

33

34

34

34

34

34

35

37

38

2

 
 
 
 
 
PART I

Forward-Looking Statements

This Annual Report on Form 10-K (Annual Report) contains statements that are forward-looking. We want to caution readers that any 
forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange 
Act of 1934 may change based on various factors. These forward-looking statements are based on current expectations and assumptions 
that are subject to risks and uncertainties and actual results could differ materially. Words such as "estimate," "target," "project," "plan," 
"believe,"  "expect,"  "anticipate,"  "intend"  and  similar  expressions  may  identify  such  forward-looking  statements.  We  undertake  no 
obligation to publicly update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. 
Factors which could cause future financial performance to differ materially from the expectations as expressed in any forward-looking 
statement made by or on our behalf include, without limitation:

• 

• 

• 

• 

• 

• 

declining physical mail volumes 

competitive factors, including pricing pressures, technological developments and introduction of new products and services by 
competitors

our success in developing new products and services, including digital-based products and services, obtaining regulatory approval 
if required, and the market’s acceptance of these new products and services

our ability to successfully implement and transition to a new Enterprise Resource Planning (ERP) system in the United States 
without significant disruption to existing operations

the success of our investment in rebranding the company to build market awareness and create new demand for our businesses

changes in postal or banking regulations

•  macroeconomic factors, including global and regional business conditions that adversely impact customer demand, access to 

capital markets at reasonable costs, changes in interest rates, foreign currency exchange rates and fuel prices

• 

• 

• 

• 

• 

• 

• 

• 

• 

• 

• 

the continued availability and security of key information systems and the cost to comply with information security requirements 
and privacy laws

third-party suppliers' ability to provide product components, assemblies or inventories

our success at managing the relationships with our outsource providers, including the costs of outsourcing functions and operations 
not central to our business 

the loss of some of our larger clients in the Global Ecommerce segment

integrating newly acquired businesses including operations and product and service offerings

intellectual property infringement claims

our success at managing customer credit risk 

significant changes in pension, health care and retiree medical costs 

income tax adjustments or other regulatory levies for prior audit years and changes in tax laws, rulings or regulations

a disruption of our businesses due to changes in international or national political conditions, including the use of the mail for 
transmitting harmful biological agents or other terrorist attacks 
acts of nature 

Other risks that may also adversely impact us are more fully described under Item 1A. "Risk Factors" in this Annual Report. 

ITEM 1.  BUSINESS

General

Pitney Bowes Inc. (we, us, our, or the company), was incorporated in the state of Delaware in 1920. We are a global technology company 
offering innovative products and solutions that help our clients navigate the complex world of commerce. We offer customer information 
management, location intelligence and customer engagement products and solutions to help our clients market to their customers, and 
shipping and mailing, and cross border ecommerce products and solutions that enable the sending of parcels and packages across the 
globe. More than 1.5 million clients around the world rely on our products, solutions and services. For more information about us, our 
products, services and solutions, visit www.pb.com.

3

Our Strategy and Business Segments

Our business is organized around three distinct sets of solutions -- Small and Medium Business Solutions (SMB), Enterprise Business 
Solutions and Digital Commerce Solutions (DCS). 

Small and Medium Business Solutions

We are a global leader in providing a full range of equipment, software, supplies and services that enable our clients to efficiently create 
physical and digital mail and evidence postage for the sending of mail, flats and parcels. We segment the SMB Solutions group between 
our North America operations, comprising the U.S. and Canadian businesses, and our International operations, comprising all other SMB 
businesses globally. We are a leading provider of mailing systems globally with about 900,000 meters installed in our North America 
operations and over 300,000 meters installed elsewhere. This business is characterized by a high level of recurring revenue driven by 
rental, lease and loan arrangements, contract support services and supplies sales. 

Enterprise Business Solutions

Our Enterprise Business Solutions group includes equipment and services that enable large enterprises to process inbound and outbound 
mail. The Enterprise Business Solutions group includes our Production Mail operations and Presort Services operations.  

Production Mail

Our product and service offerings enable clients to integrate all areas of print and mail into an end-to-end production environment from 
message creation to dispatch while realizing cost savings on postage. The core products within this segment include high-speed, high-
volume inserting equipment, customized sortation products for mail and parcels and high-speed digital color printing systems that create 
high-value, relevant and timely communications targeted to our clients' customers.  Beginning in 2016, we will offer new services and 
technical innovations including cloud connectivity for machines.  

Presort Services

We are a national outsource provider of mail presort services for first-class, standard-class and flat mail in the U.S. and a workshare 
partner of the United States Postal Service (USPS). Our Presort Services network and fully-customized proprietary technology provides 
our clients with end-to-end solutions from pick up at their location to delivery into the postal system network. We process approximately 
15 billion pieces of mail annually and are able to expedite mail delivery and optimize postage savings for our clients.

Digital Commerce Solutions

Within the Digital Commerce Solutions group, we provide a broad range of solutions, including customer information management, 
location intelligence and customer engagement software and shipping management and cross border ecommerce solutions for businesses 
of all sizes. These solutions are primarily delivered as traditional software licenses, enterprise platforms, software-as-a-service (SaaS) 
and on-demand applications. Our Digital Commerce Solutions group includes Software Solutions and Global Ecommerce. 

Software Solutions

Customer information management solutions help businesses harness and deliver a deep and broad understanding of their customers and 
their context, such as location, relationships, propensity, sentiment and influence. The trusted data and associated insights allow our 
clients to deliver a personalized customer experience across multiple channels, manage risk and compliance, and improve sales, marketing 
and service effectiveness. We are one of the market leaders in the data quality segment. Large corporations and government agencies rely 
on our products in complex, high-volume, transactional environments to support their business processes.

Location intelligence solutions enable our clients to organize and understand the complex relationships between location, geographic 
and other forms of data to drive business decisions and customer experiences. Our location intelligence solutions use predictive analytics, 
location, geographic and socio-demographic characteristics, which enable our clients to harness the power of location to better serve their 
customers, solve business problems, deliver location-based services and ultimately drive business growth.

Customer engagement solutions provide clients with insight and understanding into customer behavior and interactions across the entire 
customer lifecycle, enabling them to orchestrate impactful, relevant and timely physical and digital interactions. When coupled with our 
inserting, sortation and digital print products, we are able to provide clients an all-inclusive solution that enables them to create, print 
and distribute wide-spread targeted customer communications. Our customer engagement solutions enable our clients to create connected 
experiences that positively influence future consumer behavior and generate business growth. 

4

Global Ecommerce 
Global Ecommerce includes our cross-border ecommerce solutions and shipping management solutions. Our cross-border ecommerce 
technology and services platforms enable retailers to transact with consumers globally.  With our proprietary technology, we are able to 
manage all aspects of the international shopping and shipping experience, including multi-currency pricing, payment processing, fraud 
management, calculation of fully landed costs by quoting duty, taxes and shipping at checkout, compliance with product restrictions, 
export complexities and documentation requirements for customs clearance and brokerage and global logistics services. Our cross-border 
ecommerce software platforms are currently utilized by over 250 direct merchants as well as a major online marketplace enabling millions 
of parcels to be shipped to over 200 countries and territories worldwide. In 2015, we expanded our cross-border ecommerce capabilities 
through the acquisition of Borderfree, Inc. See Note 3 to the Consolidated Financial Statements.

Shipping management solutions enable clients to reduce transportation and logistics costs, select the best carrier based on need and cost, 
improve delivery times and track packages in real-time. We also offer scalable global logistics management systems that can be integrated 
into mail centers for the office and retail markets, as well as desktop and production shipping environments.

See Item 7, "Management Discussion and Analysis of Financial Condition and Results of Operations" and Note 2 to the Consolidated 
Financial Statements for additional segment and geographic information. 

Client Service

We have a client care service organization that provides telephone, online and on-site support to diagnose and repair our increasingly 
complex mailing equipment, production printers and sophisticated software solutions. Most of our support services are provided under 
annual contracts.

Sales and Marketing

We market our products and services through a direct and inside sales force, direct mailings, telemarketing, independent dealers and 
distributors and web channels. We sell to a variety of business, governmental, institutional and other organizations, and in our Ecommerce 
business only, we also sell to consumers as well as a variety of businesses. We have a broad base of clients and are not dependent upon 
any one client or type of client for a significant part of our total revenue.  

In 2014, we began a phased roll-out in our SMB Solutions operations of a strategy designed to provide clients broader access to products 
and services, improve the sales process and reduce costs by shifting more of our client coverage from field sales to inside sales. During 
2015, we successfully rolled out this strategy worldwide and in 2016, we will begin shifting more client coverage activity to web channels.  

We have made, and are continuing to make, significant investments in the rebranding of the company. These investments include marketing 
and advertising spending designed to build market awareness and client demand for our products and services, and enhance our operational 
and go-to-market changes, including how we sell to and service clients.

Competition

All of our businesses face competition from a number of companies. Our competitors range from large, multinational companies that 
compete against many of our businesses to smaller, more narrowly focused regional and local firms. We compete on the basis of technology 
and innovation; breadth of product offerings; our ability to design and tailor solutions to specific client needs; performance; client service 
and support; price; quality and brand.

We must continue to invest in our current technologies, products and solutions, and in the development of new technologies, products 
and solutions in order to maintain and improve our competitive position. We will encounter new competitors as we transition to higher 
value markets and offerings and enter new markets.  

A summary of the competitive environment for each of our business segments is as follows:

North America Mailing and International Mailing
We  face  significant  competition  from  other  mail  equipment  and  software  companies,  companies  that  offer  products  and  services  as 
alternative means of message communications and non-traditional competitors that offer shipping and mailing products and services 
through online solutions. The principal competitive factors include the composition of offerings between software and hardware solutions, 
pricing,  available  financing  and  payment  offerings,  product  reliability,  support  services,  industry  knowledge  and  expertise  and 
attractiveness of alternative communication methods. Our competitive advantage includes our breadth of physical and web-based digital 
offerings, customer service and our extensive knowledge of the shipping and mailing industry.  

5

 
Through our wholly owned subsidiary, The Pitney Bowes Bank (the Bank), we offer a revolving credit solution to our SMB clients in 
the United States that enables them to pay for postage, the rental of certain mailing equipment and purchase products, supplies and 
services. The Bank also provides an interest-bearing deposit solution to those clients in the United States who prefer to prepay postage. 
We also provide similar revolving credit solutions to our clients in Canada and the U.K but do not offer these through the Bank in overseas 
markets. Our financing operations face competition, in varying degrees, from large, diversified financial institutions, including leasing 
companies, commercial finance companies and commercial banks, as well as small, specialized firms. Not all our competitors are able 
to offer these financing and payment solutions to their customers and we believe these solutions differentiate us from our competitors 
and are a source of competitive advantage. The Bank is chartered as an Industrial Bank under the laws of the State of Utah, and regulated 
by the Federal Deposit Insurance Corporation (FDIC) and the Utah Department of Financial Institutions.  

Production Mail

We face competition from other companies that offer large production printers, inserters or sorters. We also face competition from the 
fact that some companies choose to outsource although those outsource providers can also be our customers. Our competitive advantage 
lies in our ability to offer all of these products and services and integrate them into an end-to-end solution. The principal competitive 
factors include functionality, reliability, productivity, price and support. 

Presort Services

We face competition from regional and local presort providers, service bureaus that offer presort solutions as part of a larger bundle of 
outsourcing services and large entities that have the capability to presort their own mailings in-house. The principal competitive factors 
include innovative service, delivery speed, industry expertise and economies of scale. Our competitive advantage includes our extensive 
network of presort facilities capable of processing significant volumes of mail and our innovative and proprietary technology that enables 
us to provide our clients with reliable and accurate services at maximum discounts. 

Software Solutions 

We operate in several highly competitive and rapidly evolving markets and face competition ranging from large global companies that 
offer a broad suite of solutions to smaller, more narrowly-focused companies that can design very targeted solutions. The principal 
competitive factors include reliability, functionality and ease of integration and use, scalability, innovation, support services and price. 
We compete based on the accuracy and processing speed of our solutions, particularly those used in our location intelligence solutions, 
the breadth and scalability of our products and solutions, our geocoding and reverse geocoding capabilities, and our ability to identify 
rapidly changing customer needs and develop technologies and solutions to meet these changing needs.  

Global Ecommerce

The market for international ecommerce software and fulfillment services is highly fragmented, and includes competitors of various 
sizes, including companies with greater financial resources than us, some that specialize in point solutions or freight forwarding services, 
full-service ecommerce business process outsourcers and online marketplaces with international logistic support. In addition, major global 
delivery services companies are acquiring the technology to improve their cross border ecommerce shipping capabilities. The principal 
competitive factors include reliability, functionality and ease of integration and use, scalability, innovation, support services and price. 
We compete based on the accuracy, reliability and scalability of our platform, and our ability to provide our clients and their customers 
a one-stop full-service cross border ecommerce experience. 

Financing Solutions

We offer a variety of finance and payment solutions to clients to finance their equipment and product purchases, rental and lease payments, 
postage replenishment and supplies purchases. We establish credit approval limits and procedures based on the credit quality of the client 
and the type of product or service provided to control risk in extending credit to clients. In addition, we utilize a systematic decision 
program for certain leases. This program is designed to facilitate low dollar transactions by utilizing historical payment patterns and 
losses realized for clients with common credit characteristics. The program defines the criteria under which we will accept a client without 
performing a more detailed credit investigation, such as maximum equipment cost, a client's time in business and payment experience. 

We closely monitor the portfolio by analyzing industry sectors and delinquency trends by product line, industry and client to ensure 
reserve levels and credit policies reflect current trends. Management continues to closely monitor credit lines and collection resources 
and revise credit policies as necessary to be more selective in managing the portfolio.

6

 
Research, Development and Intellectual Property

We invest in research and development programs to develop new products and solutions, enhance the effectiveness and functionality of 
existing products and solutions and deliver high value technology, innovative software and differentiated services in high value segments 
of the market. As a result of our research and development efforts, we have been awarded a number of patents with respect to several of 
our existing and planned products. However, our businesses are not materially dependent on any one patent or license or group of related 
patents or licenses. Research and development expenditures were $110 million, in each of 2015, 2014 and 2013. 

Material Suppliers

We depend on third-party suppliers for a variety of services, components, supplies and a large portion of our product manufacturing.  In 
certain instances, we rely on single-sourced or limited-sourced suppliers around the world because the relationship is advantageous due 
to quality, price, or there are no alternative sources. We have not historically experienced shortages in services, components or products 
and believe that our available sources for materials, components, services and supplies are adequate.

Regulatory Matters 

We are subject to the regulations of postal authorities worldwide related to product specifications and business practices involving our 
postage meters. We are further subject to the regulations of the State of Utah Department of Financial Institutions and the FDIC with 
respect to the operations of the Bank and certain company affiliates that provide services to the Bank. We are also subject to the regulations 
of transportation, customs and other trade authorities worldwide related to the cross-border shipment of equipment, materials and parcels. 
In addition, we are subject to regulations worldwide concerning data privacy and security for our businesses that use, process and store 
certain personal, confidential or proprietary data. 

Employees and Employee Relations 

At December 31, 2015, we have approximately 10,500 employees in North America and 4,300 employees internationally. We believe 
that our current relations with employees are good. Management keeps employees informed of decisions and encourages and implements 
employee suggestions whenever practicable.

Available Information

Our Annual Reports on Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K and any amendments thereto filed 
with, or furnished to, the Securities and Exchange Commission (the SEC), are available, free of charge, through the Investor Relations 
section of our website at www.pb.com/investorrelations or from the SEC's website at www.sec.gov, as soon as reasonably practicable 
after these reports are electronically filed with, or furnished to, the SEC. The other information found on our website is not part of this 
or any other report we file with or furnish to the SEC. 

You may also read and copy any document we file with the SEC at the SEC's Public Reference Room at 100 F Street, NE, Washington, 
DC 20549 or request copies of these documents by writing to the Office of Public Reference. Call the SEC at (800) 732-0330 for further 
information on the operations of the Public Reference Room and copying charges.

7

Executive Officers of the Registrant

Our executive officers are as follows:

Name

Age

Title

Executive
Officer Since

Marc B. Lautenbach

Daniel J. Goldstein

Robert Guidotti

Abby F. Kohnstamm

Michael Monahan

Roger J. Pilc

Mark L. Shearer

Lila Snyder

Christoph Stehmann

Johnna G. Torsone

Mark F. Wright

54

54

58

62

55

48

59

43

53

65

58

President and Chief Executive Officer

Executive Vice President and Chief Legal Officer and Corporate Secretary

Executive Vice President and President, Software Solutions

Executive Vice President and Chief Marketing Officer

Executive Vice President, Chief Operating Officer and Chief Financial Officer

Executive Vice President and Chief Innovation Officer

Executive Vice President and President, Pitney Bowes SMB Mailing Solutions

Executive Vice President and President, Global Ecommerce

Executive Vice President and President, Enterprise Solutions Group

Executive Vice President and Chief Human Resources Officer

Executive Vice President, Strategic Growth Initiatives

2012

2010

2016

2013

2005

2013

2013

2016

2016

1993

2013

There are no family relationships among the above officers. All of the officers have served in various executive positions with the company 
for at least the past five years except as described below:

Mr. Lautenbach was appointed President and Chief Executive Officer of the company in December 2012.  Before joining Pitney Bowes, 
Mr. Lautenbach held numerous positions during his career at IBM, which he joined in 1985.  His leadership roles at IBM included serving 
as Vice President Small and Medium Business in Asia Pacific from 1998-2000, General Manager of IBM Global Small and Medium 
Business from 2000-2005, General Manager of IBM North America from 2005-2010, and Managing Partner, North America, for IBM 
Global Business Services.

Mr. Guidotti was appointed Executive Vice President and President, Software Solutions in January 2016. Before joining Pitney Bowes, 
Mr. Guidotti has been in the software industry for over 20 years and held a series of executive positions at IBM including General Manager, 
Software Sales where he was responsible for sales, technical sales, and channels for the $23 billion Software portfolio worldwide.

Ms. Kohnstamm joined the company as Executive Vice President and Chief Marketing Officer in June 2013. Before joining Pitney Bowes, 
Ms. Kohnstamm served as President of Abby F. Kohnstamm & Associates, Inc., a marketing and consulting firm. 

Mr. Pilc joined the company as Executive Vice President and Chief Innovation Officer in June 2013. Before joining Pitney Bowes, Mr. 
Pilc served as General Manager at CA Technologies, where he was responsible for the company’s Industries, Solutions and Alliances 
unit.  

Mr. Shearer joined the company as Executive Vice President and President, Pitney Bowes SMB Mailing Solutions in April 2013. Before 
joining Pitney Bowes, Mr. Shearer held numerous positions during his 30 year career at IBM, including general management, business 
and product strategy, and marketing. Before his retirement from IBM in 2010, he served as Vice President, Marketing and Strategy for 
IBM’s hardware business.

Ms. Snyder was elected to the office of Executive Vice President by the board of directors in January 2016. She joined the company in 
November 2013 as President, Document Messaging Technologies (DMT) and became President, Global Ecommerce in June 2015. Prior 
to joining Pitney Bowes, Ms. Snyder was a Partner at McKinsey & Company, Inc.  In her 15 years at McKinsey, she focused on serving 
clients in the technology, media and communications sectors and was the leader of McKinsey's Stamford office.  

8

Mr. Wright joined the company as Executive Vice President and President, Pitney Bowes Software Solutions in April 2013. He was 
elected Executive Vice President and President, Pitney Bowes Digital Commerce Solutions in February 2014. In January 2016 he was 
elected  Executive Vice  President,  Strategic  Growth  Initiatives.    Before  joining  Pitney  Bowes,  Mr. Wright  served  as  Executive Vice 
President, Enterprise Solutions Group for Infor Global Solutions. 

ITEM 1A.  RISK FACTORS

Our operations face certain risks that should be considered in evaluating our business. We manage and mitigate these risks on a proactive 
basis, including through the use of an enterprise risk management program. Nevertheless, the following risk factors, some of which may 
be beyond our control, could materially impact our business, financial condition, results of operations, brand and reputation, and may 
cause future results to be materially different than our current expectations. These risk factors are not intended to be all inclusive.

We are subject to postal regulations and processes, which could adversely affect our revenue and profitability.

A significant portion of our revenue and profitability is directly or indirectly subject to regulation and oversight by postal authorities 
worldwide. We depend on a healthy postal sector in the geographic markets where we do business, which could be influenced positively 
or negatively by legislative or regulatory changes in those countries. Our revenue and profitability in a particular country could be affected 
by adverse changes in postal regulations, the business processes and practices of individual posts, the decision of a post to enter into 
particular markets in direct competition with us and the impact of any of these changes on postal competitors that do not use our products 
or services. These changes could affect product specifications, service offerings, client behavior and the overall mailing industry. 

If we are not able to respond to the continuing decline in the volume of physical mail delivered via traditional postal services, our results 
of operations and profitability could be adversely impacted. 

Declining mail volumes has had an adverse impact on our revenues and profitability and is expected to continue to influence our revenue 
and profitability in the future. We continue to employ strategies for stabilizing the mailing business which include new product and service 
offerings, transitioning our current products and services to more digital offerings and providing our clients broader access to products 
and services through online and direct sales channels. There is no guarantee that these offerings will be widely accepted in the marketplace, 
and they will likely face competition from existing and emerging alternative products and services. 

Further, an accelerated or sudden decline in physical mail volumes could have an adverse effect on our mailing business.  An accelerated 
or sudden decline could result from, among other things, changes in our clients' communication behavior, changes in communication 
technologies or legislation or regulations that mandate electronic substitution, prohibit certain types of mailings, increase the difficulty 
of using information or materials in the mail, or impose higher taxes or fees on mailing or postal services.  

If we are not successful at meeting the continuing challenges faced in our mailing business, or if physical mail volumes were to experience 
an accelerated or sudden decline, our financial results could be negatively impacted.  

We may not realize the anticipated benefits from our implementation of a new Enterprise Resource Planning (ERP) system, and the 
transition to the new ERP system may not be uninterrupted or error-free.

We have made, and will continue to make, significant investments in the development and implementation of a new ERP system that is 
expected to provide operating cost savings through the elimination of redundant systems and strategic efficiencies through the use of a 
standardized, integrated system. In the fourth quarter of 2015, we completed the implementation of the ERP system for our Canadian 
operations and will begin implementing this system in the U.S. in 2016.  If the implementation of the ERP system in the U.S. is not 
successful, or is delayed, the expected operating cost savings and strategic efficiencies may be delayed or may not be obtained or sustainable 
and may prevent us from introducing new products or services.   

Further, the transition to the new ERP system will affect numerous systems necessary for the company's operation. If we fail to correctly 
implement one or more components of the ERP system, we could experience significant disruption to our operations. Such disruptions 
could include, among other things, temporary loss of data, inability to process certain orders, failure of systems to communicate with 
each other and the inability to track or reconcile key data.

9

If we are unable to protect our information technology systems against service interruptions, misappropriation of data, or breaches of 
security resulting from cyber-attacks or other events, or we encounter other unforeseen difficulties in the operation of our information 
technology systems, our operations could be disrupted, our reputation may be harmed and we could be subject to legal liability or 
regulatory enforcement action.

We rely on the continuous and uninterrupted performance of our information technology systems to support numerous business processes 
and activities, to support and service our clients, to support consumer transactions and to support postal services. Several of our businesses 
use, process and store proprietary information and sensitive or confidential data relating to our businesses, our clients, consumers and 
our employees. Privacy laws and similar regulations in many jurisdictions where we do business require that we take significant steps to 
safeguard  such  information,  and  such  legal  requirements  continue  to  evolve.  In  today's  environment  there  are  numerous  risks  to 
cybersecurity and privacy, including individual and groups of criminal hackers, industrial espionage, employee errors and/or malfeasance 
and technological errors. These cyber threats are constantly evolving, thereby increasing the difficulty of detecting and successfully 
defending  against  them.  We  have  security  systems  and  procedures  in  place  designed  to  ensure  the  continuous  and  uninterrupted 
performance of our information technology systems and protect against unauthorized access to such information. However, there is no 
guarantee that these security measures will prevent or detect the unauthorized access by experienced computer programmers, hackers or 
others. Successful breaches could, among other things, result in the unauthorized disclosure, theft and misuse of company, client, consumer 
and employee sensitive and confidential information, disrupt the performance of our information technology systems and deny services 
to our clients. Additionally, we could be exposed to potential liability, litigation, governmental inquiries, investigations or regulatory 
enforcement actions, our brand and reputation damaged, and we could be subject to the payment of fines or other penalties, legal claims 
by our clients and significant remediation costs.

Our systems are also subject to adverse acts of nature, computer viruses, vandalism, power loss, computer or communications failures 
and other unexpected events. We have business continuity and disaster recovery plans in place to protect our business operations in case 
of such events; however, there can be no guarantee that these plans will function as designed. If our information technology systems are 
damaged or cease to function properly, we could be prevented from fulfilling orders and servicing clients and postal services. Also, we 
may have to make a significant investment to repair or replace these systems, and could suffer loss of critical data and interruptions or 
delays in our operations. 

We depend on third-party suppliers and outsource providers and our business could be adversely affected if we fail to manage these 
vendors effectively.

We depend on third-party suppliers and outsource providers for a variety of services, components and supplies, including a large portion 
of our product manufacturing, the hosting of our software-as-a-service offerings, as well as the logistics portion of our cross-border 
ecommerce business, and some non-core functions and operations. In certain instances, we rely on single-sourced or limited-sourced 
suppliers and outsourcing vendors around the world because doing so is advantageous due to quality, price or lack of alternative sources. If 
production or services were interrupted and we were not able to find alternate third-party suppliers, we could experience disruptions in 
manufacturing and operations including product shortages, higher freight costs and re-engineering costs. If outsourcing services were 
interrupted, not performed, or the performance was poor, our ability to process, record and report transactions with our clients, consumers 
and other constituents could be impacted. Such interruptions in the provision of supplies and/or services could impact our ability to meet 
client demand, damage our reputation and client relationships and adversely affect our revenue and profitability.

Capital market disruptions and credit rating downgrades could adversely affect our ability to provide competitive financing services to 
our clients and to fund various discretionary priorities.  

Our  financing  activities  include,  among  other  things,  providing  competitive  financing  offerings  to  our  clients  and  funding  various 
discretionary priorities, such as business investments, strategic acquisitions, share repurchases and dividend payments. We fund these 
activities through a combination of cash generated from operations, deposits held in the Bank, commercial paper borrowings and long-
term borrowings.

Our ability to fund these activities is dependent, in part, upon our ability to borrow and the cost of borrowing in U.S. capital markets. 
This ability and the cost, in turn, is dependent upon our credit ratings and is subject to capital market volatility. A credit ratings downgrade, 
an increase in the company's credit default swap spread, material capital market disruptions, significant withdrawals by depositors at the 
Bank, adverse changes to our industrial loan charter or a significant decline in cash flow could impact our ability to provide competitive 
finance offerings to our clients and fund other financing activities, which in turn, could adversely affect our revenue, profitability and 
financial condition. 

10

The international nature of our Global Ecommerce segment subjects us to increased customs and regulatory risks from cross-border 
transactions, and fluctuations in foreign currency exchange rates. Further, the loss of any of our largest clients in our Global Ecommerce 
segment could have a material adverse effect on the segment.

International sales generated by our clients processing transactions through our platform are the primary source of both revenue and profit 
for the Global Ecommerce segment. Our Global Ecommerce segment is subject to significant trade regulations, taxes, and duties throughout 
the world. Any changes to these regulations could potentially impose increased documentation and delivery requirements, increase costs, 
delay delivery times, and subject us to additional liabilities, which could negatively impact our ability to compete in international markets 
and adversely impact our revenues and profitability.  

The operating results of, and sales generated from, many of our clients’ internationally focused websites running on our platform are 
exposed to foreign exchange rate fluctuations. Currently, our platforms are located in the United States and United Kingdom and a majority 
of consumers making purchases through these platforms are in a limited number of foreign countries. A strengthening of the U.S. Dollar 
or British Pound relative to currencies in the countries where we do the most business impacts our ability to compete internationally as 
the cost of similar international products improves relative to the cost of U.S. and U.K. retailers' products. A strong U.S. Dollar or British 
Pound would likely result in a decrease in international sales volumes, which would adversely affect the segment's revenue and profitability.

The Global Ecommerce segment is dependent on a relatively small number of significant clients and business partners for a large portion 
of its revenue.  The loss of any of these larger clients or business partners, or a substantial reduction in their use of our products or services, 
could have a material adverse effect on the revenue and profitability of the segment.  There can be no assurance that our larger clients 
and business partners will continue to utilize our products or services at current levels, or that we would be able to replace any of these 
clients or business partners with others who can generate revenue at current levels.  

Our inability to obtain and protect our intellectual property and defend against claims of infringement by others may negatively impact 
our operating results.  

Our business success depends in part upon protecting our intellectual property rights, including proprietary technology developed or 
obtained through acquisitions. We rely on copyrights, patents, trademarks and trade secrets and other intellectual property laws to establish 
and protect our proprietary rights. If we are unable to protect our intellectual property rights, our competitive position may suffer which 
could adversely affect our revenue and profitability. 

From time to time, third-parties may claim that we, our clients, or our suppliers, have infringed their intellectual property rights. These 
claims, if successful, may require us to redesign affected products, enter into costly settlement or license agreements, pay damage awards, 
or face a temporary or permanent injunction prohibiting us from marketing or selling certain products. 

If we fail to comply with government contracting regulations, our operating results, brand name and reputation could suffer.

We  have  a  significant  number  of  contracts  with  governmental  entities.  Government  contracts  are  subject  to  extensive  and  complex 
procurement laws and regulations, along with regular audits and investigations by government agencies. If one or more government 
agencies discovers instances of contractual non-compliance in the course of an audit or investigation, we may be subject to various civil 
or criminal penalties and administrative sanctions, which could include the termination of the contract, reimbursement of payments 
received, fines and debarment from doing business with one or more governments.  Any of these events could not only affect us financially, 
but also adversely affect our brand and reputation.

We may not realize the anticipated benefits of strategic acquisitions and divestitures, which may harm our financial results.

As we increase our focus towards providing more digital technology and software solutions while maintaining a leadership role in the 
mailing  industry,  we  may  make  strategic  acquisitions  or  divest  certain  businesses. These  acquisitions  and  divestitures  may  involve 
significant risks and uncertainties, which could have an adverse effect on our operating results, including:

• 
• 

• 
• 

difficulties in achieving anticipated benefits or synergies from acquisitions and divestitures; 
difficulties in integrating newly acquired businesses and operations, including combining product and service offerings and 
entering new markets, or reducing fixed costs previously associated with divested businesses;
the loss of key employees or clients of businesses acquired or divested; and
significant charges to earnings for employee severance and other restructuring costs, goodwill and asset impairments and legal, 
accounting and financial advisory fees.

11

Our investment in rebranding the company and enhancing marketing programs to build the market awareness necessary to create demand 
for our businesses may not result in increased revenue and could adversely affect our profitability.

Our new brand strategy and identity are important to the next phase of our global business transformation. Our phased roll-out of the 
new branding through an advertising campaign, which is now entering a new phase in its progress, is integrated into the way we sell and 
service clients, and acquire new clients, including sales collateral and the digital experience of getting information, service performance 
and transacting on our website. These factors are important to maintaining acceptance of our products and services by our existing clients 
and achieving increased acceptance with new clients. We expect increased spending in brand development and marketing promotion 
activities and if this increased spending does not result in increased revenue sufficient to offset these expenses, our profitability could be 
adversely affected. 

Our operational costs could increase from changes in environmental regulations, or it could be subject to significant liabilities.

We are subject to various federal, state, local and foreign environmental protection laws and regulations around the world, including 
without limitation, those related to the manufacture, distribution, use, packaging, labeling, recycling or disposal of our products or the 
products of our clients for whom we perform services. Environmental rules concerning products and packaging can have a significant 
impact on the cost of operations or affect our ability to do business in certain countries. We are also subject to laws concerning use, 
discharge or disposal of materials. All of these laws are complex, change frequently and have tended to become more stringent over time. 
If we are found to have violated these laws, we could be fined, criminally charged, otherwise sanctioned by regulators, or we could be 
subject to liability and clean-up costs. These risk can apply to both current and legacy operations and sites. From time to time, we may 
be involved in litigation over these issues. The amount and timing of costs under environmental laws are difficult to predict and there 
can be no assurance that these costs will not have an adverse effect our financial condition, results of operations or cash flows.

12

ITEM 1B.  UNRESOLVED STAFF COMMENTS

None.  

ITEM 2.  PROPERTIES

We own or lease numerous facilities worldwide, which house general offices, including our corporate headquarters located in Stamford, 
Connecticut, sales offices, service locations, data centers and call centers. We conduct research and development, manufacturing and 
assembly, product management, information technology and many other activities at our Global Technology Center located in Danbury, 
Connecticut. Our other primary research and development facility is located in Noida, India. Management believes that our facilities are 
well maintained, are in good operating condition and are suitable and adequate for our current business needs. 

ITEM 3.  LEGAL PROCEEDINGS 

In the ordinary course of business, we are routinely defendants in, or party to, a number of pending and threatened legal actions. These 
may involve litigation by or against us relating to, among other things, contractual rights under vendor, insurance or other contracts; 
intellectual property or patent rights; equipment, service, payment or other disputes with clients; or disputes with employees. Some of 
these actions may be brought as a purported class action on behalf of a purported class of employees, clients or others.  

In December 2013, we received a Civil Investigative Demand (CID) from the Department of Justice (DOJ) pursuant to the False Claims 
Act requesting documents and information relating to compliance with certain postal regulatory requirements in our Presort Services 
business. We provided information to the DOJ in response to letter requests and the CID. On October 9, 2015, we reached a settlement 
with the DOJ without any admission of liability, for $7 million, net of recoveries. 

ITEM 4.  MINE SAFETY DISCLOSURES

Not applicable. 

PART II

ITEM 5. MARKET FOR THE COMPANY'S COMMON EQUITY, RELATED STOCKHOLDER MATTERS AND ISSUER       

PURCHASES OF EQUITY SECURITIES 

Our common stock is traded under the symbol "PBI" and is principally traded on the New York Stock Exchange (NYSE).  At January 31, 
2016, we had 17,989 common stockholders of record. The following table sets forth the high and low sales prices, as reported on the 
NYSE, and the cash dividends paid per share of common stock, for the periods indicated.

2015

First Quarter
Second Quarter
Third Quarter
Fourth Quarter

2014

First Quarter
Second Quarter

Third Quarter
Fourth Quarter

Stock Price

High

Low

Dividend Per
Share

$
$
$
$

$
$

$
$

24.60
23.93
21.64
21.76

26.63
28.23

28.37
25.68

$
$
$
$

$
$

$
$

21.15
20.79
18.59
19.12

21.01
24.06

24.63
22.38

$

$

$

$

0.1875
0.1875
0.1875
0.1875
0.75

0.1875
0.1875

0.1875
0.1875

0.75

13

Share Repurchases

We may periodically repurchase shares of our common stock to manage the dilution created by shares issued under employee stock plans 
and for other purposes. For the full year 2015, we repurchased 6,655,196 shares of our common stock at an average share price of $20.35. 
The following table provides information about our purchases of our common stock during the three months ended December 31, 2015:

Beginning balance

October 2015

November 2015

December 2015

Number of
shares purchased

Average price
paid per share

Number of
shares 
purchased
as part of a
publicly
announced plan

Approximate
dollar value of
shares that may
be purchased
under the plan (in
thousands) (1)

—

—

1,744,600

1,744,600

$

$

—

—

20.31

20.31

—

—

1,744,600

1,744,600

$100,000

$100,000

$100,000

$64,567

(1)  In September 2015, we received authorization from our Board of Directors to repurchase $100 million of our common stock. The 

plan does not have an expiration date.

In February 2016, we received authorization from our Board of Directors to repurchase an additional $150 million of outstanding stock.  

Stock Performance Graph

Our peer group is comprised of: Alliance Data Systems Corporation, Diebold, Incorporated, DST Systems Inc., EchoStar Corp., Fidelity 
National Information Services, Inc., Fiserv, Inc., Harris Corporation, Iron Mountain Inc., Lexmark International Inc., NCR Corp., Pitney 
Bowes Inc., R.R. Donnelley & Sons Company, Rockwell Automation Inc., Unisys Corporation, The Western Union Company and Xerox 
Corporation. 

The accompanying graph shows the annual changes for the five-year period based on the assumption that $100 was invested in Pitney 
Bowes, the Standard and Poor's (S&P) 500 Composite Index and our peer group, and that all dividends were reinvested. On a total return 
basis, $100 invested in Pitney Bowes, the S&P 500 Composite Index and our peer group on December 31, 2010 would have been worth 
$115, $181, $173, respectively, on December 31, 2015.

All information is based upon data independently provided to us by Standard & Poor's Corporation and is derived from their official total 
return calculation. Total return for the S&P 500 Composite Index and each peer group is based on market capitalization, weighted for 
each year. The stock price performance is not necessarily indicative of future stock price performance.

14

 
 
 
 
 
15

ITEM 6.  SELECTED FINANCIAL DATA

The following table of selected financial data should be read in conjunction with the more detailed consolidated financial statements and 
related notes thereto included in Item 8 of this Form 10-K.

Years Ended December 31,

2015
3,578,060

2014

2013

2012

2011

$

3,821,504

$

3,791,335

$

3,823,713

$

4,030,669

$

$

$

$

$

$

$

$

$

$

$

300,006

33,749

333,755

1.49

0.17

1.65

1.47

0.17

1.64

0.75

$

$

$

$

$

$

$

287,612
(144,777)
142,835

1.43
(0.72)
0.71

1.42
(0.71)
0.70

0.9375

2014

6,499,702

2,927,127

3,252,006

296,370

December 31,

2013

6,777,436

3,346,295

3,346,295

296,370

$

$

$

$

$

$

$

$

$

$

$

$

$

$

$

379,107

66,056

445,163

1.89

0.33

2.22

1.88

0.33

2.21

1.50

2012

7,834,798

3,642,375

4,017,375

296,370

$

$

$

$

$

$

$

$

$

$

$

418,967

198,513

617,480

2.07

0.98

3.06

2.07

0.98

3.05

1.48

2011

8,162,622

3,683,909

4,233,909

296,370

Total revenue

Amounts attributable to common stockholders:

Net income from continuing operations

Income (loss) from discontinued operations

Net income - Pitney Bowes Inc.

$

$

$

402,672

5,271

407,943

Basic earnings per share attributable to common stockholders (1):

Continuing operations

Discontinued operations

Net income - Pitney Bowes Inc.

$

$

2.01

0.03

2.04

Diluted earnings per share attributable to common stockholders (1):
2.00

Continuing operations

$

Discontinued operations

Net income - Pitney Bowes Inc.

Cash dividends paid per share of common stock

Balance sheet data:

Total assets

Long-term debt

Total debt

Noncontrolling interests (Preferred stockholders'

equity in subsidiaries)

0.03

2.03

0.75

2015
6,141,462

2,507,912

2,968,997

296,370

$

$

$

$

$

$

(1)  The sum of earnings per share may not equal the totals due to rounding.

16

 
ITEM 7.   MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF

OPERATIONS

The following discussion and analysis should be read in conjunction with our consolidated financial statements and related notes. This 
discussion and analysis contains forward-looking statements based on management's current expectations, estimates and projections and 
involve risks and uncertainties. Our actual results may differ significantly from those currently expressed in our forward-looking statements 
as  a  result  of  various  factors,  including  those  factors  described  under  "Forward-Looking  Statements"  and  "Risk  Factors"  contained 
elsewhere in this Annual Report. All table amounts are presented in thousands of dollars, unless otherwise stated.  

Overview

During 2015, we continued to execute on our strategic priorities to stabilize our mail business, drive operational excellence and grow 
our business through digital commerce. We expanded our marketing efforts to build awareness of our unique capabilities and refreshed 
our brand identity, completed our transition to a larger inside sales organization (part of our changes in our go-to-market strategy) in 
major markets, launched several new products and repositioned our portfolio through acquisitions and divestitures. We acquired a provider 
of  cross-border  ecommerce  solutions  through  a  proprietary  technology  and  services  platform  that  enables  retailers  to  transact  with 
consumers around the world, a provider of technology that enables clients to provide personalized interactive video communications to 
their customers, and expanded our presort sites. We also sold our marketing services business, Imagitas, and exited certain geographic 
markets as part of our initiative to simplify our geographic footprint.  We also continued to reduce costs through our restructuring initiatives 
and worked to implement our new global enterprise resource planning (ERP) system, which was launched in Canada in the fourth quarter 
of 2015. 

The  U.S.  dollar  remained  strong  against  other  currencies  throughout  the  year,  which  adversely  affected  our  reported  revenues  and 
profitability, both from a translation perspective as well as a competitive perspective, as the cost of our international competitors’ products 
and solutions improved relative to products and solutions manufactured or sold from the U.S. The current strength of the dollar relative 
to other currencies also affected demand for U.S. goods sold to consumers in other countries through our global ecommerce operations.

In the second quarter, we acquired Borderfree and sold Imagitas.  As a result we realigned our segment reporting. Our business continues 
to be organized around three distinct sets of solutions - Small and Medium Business (SMB) Solutions, Enterprise Business Solutions and 
Digital Commerce Solutions (DCS). There were no changes to SMB Solutions or Enterprise Business Solutions. Within DCS, we now 
report Software Solutions and Global Ecommerce as reportable segments. Imagitas, previously included in DCS, is now reported in Other.

Revenue for 2015 decreased 6% to $3,578 million compared to $3,822 million in 2014.  Revenue was negatively impacted by 3% due 
to foreign currency translation, 2% from the sale of Imagitas and 1% from the exit of non-core product lines in Norway and the transition 
in certain European countries to a dealer network in the third quarter of 2014 (Divested Businesses).  Revenue benefited by 2% from the 
acquisition of Borderfree.

On a reported basis, equipment sales declined 10%, support services declined 11%, software declined 10%, rentals revenue declined 9%, 
financing declined 5% and supplies declined 4%.  Partially offsetting these declines, was revenue growth in business services of 3%.  

Excluding the impacts of foreign currency, equipment sales declined 5%, primarily due to continued weakness in our international markets 
reflecting difficult economic circumstances and productivity disruptions caused by the implementation of our go-to-market strategy 
primarily in France. Support services revenue declined 7% and rentals revenue declined 6% due to fewer mailing machines in service 
and a shift by customers to lower cost, less featured mailing machines. Support services revenue was also impacted by lower maintenance 
contracts on production mail equipment as some in-house mailers moved their mail processing to third-party service bureaus who service 
some of their own equipment. Software revenue declined 5% primarily due to the inclusion of significant North America licensing deals 
in 2014.  These declines were partially offset by revenue growth in business services of 3% primarily due to the acquisition of Borderfree 
and higher volumes of mail processed in presort services.

Looking at our operating segments, SMB Solutions revenue declined 9% primarily due to the unfavorable impact from foreign currency 
translation of 4%, the continuing decline in installed meters and shift by clients to lower cost, less fully featured machines and declines 
in our international mailing operations due to difficult economic circumstances and productivity disruptions. Enterprise Business Solutions 
revenue decreased 3%, primarily due to the unfavorable impact from currency translation of 3% and lower service revenue in Production 
Mail, partially offset by increased volumes in Presort Services. DCS revenue increased 5% primarily due to the acquisition of Borderfree 
and higher volume of packages shipped from our U.K. outbound cross-border service facility, which began in the fourth quarter of 2014, 
partially offset by lower software licensing revenue due to the inclusion of significant large licensing deals in 2014. 

17

Net income from continuing operations and earnings per diluted share for the year were $403 million and $2.00, respectively, compared 
to $300 million and $1.47, respectively, in 2014. The increase was primarily due to improving gross margins and lower selling, general 
and  administrative  expenses  due  in  part  to  the  benefits  of  our  restructuring  actions,  changes  in  our  go-to-market  strategy  and other 
productivity initiatives. A 5% increase in the effective tax rate partially offset these benefits. 

We generated cash flow from operations of $515 million, received proceeds of $292 million from the sale of Imagitas and $52 million 
from the sale of our former corporate headquarters building and other assets, and issued $90 million of commercial paper. We used cash 
of $394 million to acquire businesses, $365 million to reduce debt, $166 million to fund capital investments, $168 million to pay dividends 
to our stockholders and noncontrolling interests and $132 million to repurchase our common stock. At December 31, 2015, cash and cash 
equivalents was $651 million. 

Outlook

Our growth initiatives continue to focus on leveraging our expertise in physical and digital communications, hybrid communications and 
the development of products, software, services and solutions that help our clients connect with customers to power commerce and grow 
their businesses. 

In 2016, we will continue to invest in the implementation of our ERP system in the United States and launch a new advertising campaign. 
We anticipate the continued benefits from our restructuring actions, synergies from acquisitions, the benefits of the go-to-market strategy 
in major markets and expected benefits from the implementation of the new ERP system should mostly offset these incremental costs. 

In February 2016, we received additional authorization to repurchase an additional $150 million of our common stock and expect to 
repurchase up to $215 million of our common stock during 2016.

During 2015, we experienced a considerable strengthening of the U.S. dollar.  A continuing strong U.S. dollar could adversely affect our 
reported revenues and profitability, both from a translation perspective and as a competitive perspective, as the cost of international 
competitors’ products and solutions improves relative to products and solutions sold from the U.S. A strengthening dollar could also 
continue to affect demand for U.S. goods sold to consumers in other countries through our global ecommerce operations.

Within SMB Solutions, the introduction of new solutions and services is being well-received in the marketplace and we anticipate further 
stabilization in revenue through further product upgrades and launches in 2016. Internationally, the implementation of our go-to-market 
strategy is now complete in our major markets and as a result we expect stabilizing trends in those markets. We will also focus on the 
transition and training of a new sales organization, which is expected to improve productivity. 

Within Enterprise Business Solutions, we expect continued revenue and profitability growth in Presort Services due to client expansion 
and higher processed mail volumes; however, we anticipate that Production Mail revenue growth will continue to be challenged by the 
uncertain macroeconomic environment in Europe and declining services revenue.

Within DCS, we anticipate increased demand in Software Solutions due to new industry-specific solutions, expansion of our partner 
channel and improved sales efficiencies, and revenue growth in Global Ecommerce from our retail business and continued demand for 
our shipping solutions driven by new client acquisitions and expanded services provided to existing clients should further enhance our 
performance.  In January 2016, we acquired a cloud-based, software-as-a-service enterprise retail and fulfillment solutions company. 

18

 
Revenue by source and the related cost of revenue are shown in the following tables:  

RESULTS OF OPERATIONS 

Revenue

Years Ended December 31,

% change

2015

2014

2013

2015

2014

$

$

695

288
386

442
410

555
802

$

770
300

430
485

433
625

779

868
286

398
512

449
647

631

$

3,578

$

3,822

$

3,791

(10)%
(4)%
(10)%
(9)%
(5)%
(11)%
3 %
(6)%

(11)%
5 %
8 %
(5)%
(4)%
(3)%
23 %
1 %

Cost of Revenue

Years Ended December 31,

2015

2014

2013

$

% of revenue

$

% of revenue

$

$

331
89
114
84
72
323
546
1,559

47.6% $
30.8%
29.4%
19.1%
17.5%
58.2%
68.1%
43.6% $

366
94
124
97
78
377
545
1,681

47.5 % $
31.2 %
28.8 %
20.1 %
18.1 %
60.3 %
70.0 %
44.0 % $

$
423
89
111
100
78
400
450
1,651

% of revenue
48.7%
31.3%
27.8%
19.6%
17.3%
61.9%
71.3%
43.5%

Equipment sales
Supplies

Software
Rentals

Financing
Support services

Business services

Total revenue

Cost of equipment sales
Cost of supplies
Cost of software
Cost of rentals
Financing interest expense
Cost of support services
Cost of business services
Total cost of revenue

Equipment sales

Equipment sales decreased 10% in 2015 compared to 2014.  Foreign currency translation adversely affected equipment sales by 5%. 
Excluding the impact of foreign currency, equipment sales declined 3% in international markets primarily due to difficult economic 
circumstances and productivity disruptions caused by the implementation of our go-to-market strategy in Europe and lower sales of 
production mail equipment worldwide. Sales in North America declined 1% due to the continuing trend of clients to extend existing 
leases rather than purchase new equipment. Cost of equipment sales as a percentage of equipment sales revenue of 47.6% was comparable 
to the prior year.  

Equipment sales decreased 11% in 2014 compared to 2013. Approximately half of this decrease came from lower sales of production 
mail inserters and high-speed printers due to significant installations of this equipment in 2013 and half came from lower sales in our 
SMB group due to a temporary distraction from the transition to an inside sales organization and reassignment of accounts and resources 
in North America, the impact of Divested Businesses and lower sales in France. Cost of equipment sales as a percentage of equipment 
sales revenue decreased to 47.5% compared to 48.7% in the prior year primarily due to the decline in sales of production printers, which 
have a lower margin relative to other products.  

Supplies
Supplies revenue decreased 4% in 2015 compared to 2014. Foreign currency translation adversely impacted supplies revenue by 6%. 
Excluding the impact of foreign currency, supplies revenue increased 2% due to productivity improvements and pricing actions in our 
North America mailing business and higher sales of supplies for production printers. Cost of supplies as a percentage of supplies revenue 
improved to 30.8% in 2015 compared to 31.2% in 2014 primarily due to a greater mix of higher margin core supplies.

Supplies revenue increased 5% in 2014 compared to 2013. Targeted outreach to customers and pricing actions contributed to a 3% increase 
and the remaining 2% was due to the growing base of production print equipment. Cost of supplies as a percentage of supplies revenue 
was virtually unchanged at 31.2% in 2014 compared to 31.3% in 2013. 

19

 
 
Software

Software revenue decreased 10% in 2015 compared to 2014.  Foreign currency translation adversely impacted software revenue by 5%. 
Software revenue in 2015 compared to 2014 was also impacted by 4% due to more significant licensing deals in 2014 compared to 2015. 
Excluding the impact of foreign currency and the significant licensing deals in 2014, software revenue declined 1%, primarily due to 
declines in maintenance, data and services revenue. Cost of software as a percentage of software revenue increased to 29.4% in 2015 
compared to 28.8% in 2014 primarily due to the decline in high-margin licensing revenue.

Software revenue increased 8% in 2014 compared to 2013, primarily due to a 33% increase in worldwide licensing revenue from our 
software solutions products, particularly enterprise location intelligence. Cost of software as a percentage of software revenue increased 
to 28.8% compared to 27.8% in the prior year primarily due to investments in the specialization of the software sales channel and higher 
production costs. 

Rentals

Rentals  revenue  decreased  9%  in  2015  compared  to  2014.  Foreign  currency  translation  adversely  impacted  rentals  revenue  by  3%.  
Excluding the impact of foreign currency, rentals revenue declined 6% primarily due to the continuing decline in the number of installed 
meters and shift by clients to less-featured, lower cost machines. Cost of rentals as a percentage of rentals revenue improved to 19.1%
in 2015 compared to 20.1% in 2014 primarily due to lower depreciation.

Rentals revenue decreased 5% in 2014 compared to 2013. Rentals revenue declined 4% due to a reduction in the number of installed 
meters and clients downgrading to lower cost, less functional machines and 1% due to lower rentals revenue in France. Cost of rentals 
as a percentage of rentals revenue increased to 20.1% compared to 19.6% in the prior year primarily due to a higher proportion of fixed 
costs as a percentage of revenue.  

Financing

Financing revenue decreased 5% in 2015 compared to 2014. Foreign currency translation accounted for 3% of the decrease and lower 
equipment sales in prior periods and a declining lease portfolio accounted for the remaining decrease.  Financing revenue decreased 4% 
in 2014 compared to 2013 as a result of declining equipment sales in prior years.

We allocate a portion of our total cost of borrowing to financing interest expense. In computing financing interest expense, we assume 
a 10:1 debt to equity leverage ratio and apply our overall effective interest rate to the average outstanding finance receivables. Due to 
declining equipment sales in prior periods, average outstanding finance receivables declined. As a result, financing interest expense 
declined 9% in 2015 compared to 2014. Financing interest expense as a percentage of financing revenue improved to 17.5% in 2015 
compared to 18.1% in 2014. Financing interest expense as a percentage of financing revenue increased in 2014 as compared to 2013 due 
to an increase in our overall effective interest rate.

Support Services

Support services revenue decreased 11% in 2015 compared to 2014, primarily due to 5% from foreign currency translation and 2% from 
Divested Businesses. Support services revenue was also impacted by lower maintenance contracts on production mail equipment as some 
in-house mailers moved their mail processing to third-party service bureaus who service some of their own equipment. Cost of support 
services as a percentage of support services revenue decreased to 58.2% in 2015 compared to 60.3% in 2014 primarily due to expense 
reductions and productivity initiatives.

Support services revenue decreased 3% in 2014 compared to 2013 primarily due to declines in our mailing business due to fewer installed 
mailing machines in North America and the impact of Divested Businesses. Cost of support services as a percentage of support services 
revenue improved to 60.3% in 2014 compared to 61.9% in 2013 primarily due to continued focus on expense reductions and productivity 
initiatives.

Business Services

Business services revenue increased 3% in 2015 compared to 2014. Business services revenue for 2015 was impacted by the sale of 
Imagitas in May 2015 and the acquisition of Borderfree in June 2015. Excluding the impacts of these transactions, business services 
revenue increased 5% in 2015 compared to 2014. Higher volumes of mail processed in Presort Services increased business services 
revenue 2% and additional volumes of packages shipped from our U.K. outbound cross-border service facility increased business services 
revenue 4%. Cost of business services as a percentage of business services revenue improved to 68.1% in 2015 and compared to 70.0%
in 2014, primarily due to operational efficiencies in Presort Services and higher revenue.

20

 
Business services revenue increased 23% in 2014 compared to 2013. Higher volumes in our global ecommerce solutions contributed to 
a 17% increase, higher volumes of first-class mail processed and improved operational efficiencies in our Presort Services business 
contributed to a 4% increase and higher marketing services fees due to new clients contributed to a 2% increase. Cost of business services 
as a percentage of business services revenue improved to 70.0% in 2014  compared to 71.3% in 2013 as margin improvement in our 
presort operations and marketing services more than offset our continuing investment in our global ecommerce solutions. 

Selling, general and administrative (SG&A)

SG&A expense decreased 7% in 2015 compared to 2014 despite expenses of $13 million associated with implementation of our ERP 
system, a one-time compensation charge of $10 million for the accelerated vesting and settlement of Borderfree stock-based compensation 
awards, additional amortization expense of $9 million related to the acquisition of Borderfree and costs of $5 million related to the exit 
of certain geographic markets during the fourth quarter of 2015. The overall decrease in SG&A expense is primarily due to our focus on 
operational excellence and the benefits of productivity and cost-cutting initiatives. Foreign currency translation also reduced SG&A 
expenses by 4% in 2015.

SG&A expense decreased 3% in 2014 compared to 2013 primarily due to the benefits of our restructuring actions and productivity 
initiatives and lower depreciation expense. These benefits were partially offset by expenses of $36 million incurred in connection with 
expanded branding and marketing programs and the planned implementation of an ERP system. 

Restructuring charges and asset impairments, net

Restructuring charges and asset impairments of $26 million in 2015 consists of a restructuring charge of $21 million and a loss of $5 
million on the sale of the corporate headquarters building.  See Note 12 to the Consolidated Financial Statements for further details.

Other (income) expense, net

Other income, net for 2015 includes the gain on the sale of Imagitas of $112 million, transaction costs of $10 million incurred in connection 
with the acquisitions of Borderfree and RTC (see Note 3 to the Consolidated Financial Statements) and a charge of $7 million associated 
with the settlement of a legal matter (see Note 17 to the Consolidated Financial Statements).

Other expense, net for 2014 includes costs of $62 million incurred in connection with the early redemption of debt offset by $16 million 
recognized in connection with the divestiture of a partnership investment. 

Other expense, net for 2013 includes costs associated with the early redemption of debt. 

Income taxes

See Note 15 to the Consolidated Financial Statements.

Discontinued operations

See Note 4 to the Consolidated Financial Statements.

Preferred stock dividends of subsidiaries attributable to noncontrolling interests
See Note 16 to the Consolidated Financial Statements.

21

 
Business Segments

The principal products and services of each of our reportable segments are as follows:

Small & Medium Business Solutions:

North America Mailing:  Includes the revenue and related expenses from the sale, rental, financing and servicing of mailing equipment, 
software and supplies for small and medium businesses to efficiently create physical and digital mail and evidence postage for the 
sending of mail, flats and parcels in the U.S. and Canada.

International Mailing: Includes the revenue and related expenses from the sale, rental, financing and servicing of mailing equipment, 
software and supplies for small and medium businesses to efficiently create physical and digital mail and evidence postage for the 
sending of mail, flats and parcels in areas outside the U.S. and Canada.

Enterprise Business Solutions:

Production Mail: Includes the worldwide revenue and related expenses from the sale of production mail inserting and sortation 
equipment, high-speed production print systems, supplies and related support services to large enterprise clients to process inbound 
and outbound mail.

Presort Services: Includes revenue and related expenses from presort mail services for our large enterprise clients to qualify large 
mail volumes for postal worksharing discounts.

Digital Commerce Solutions:

Software Solutions: Includes the worldwide revenue and related expenses from the sale of non-equipment-based mailing, customer 
information engagement, location intelligence and customer engagement solutions and related support services.

Global Ecommerce: Includes the worldwide revenue and related expenses from cross-border ecommerce and shipping solutions.

We determine segment EBIT by deducting the related costs and expenses attributable to the segment from segment revenue. Segment 
EBIT excludes interest, taxes, general corporate expenses, restructuring charges and other items, which are not allocated to a particular 
business segment. Management uses segment EBIT to measure profitability and performance at the segment level. Management believes 
segment EBIT provides a useful measure of our operating performance and underlying trends of the businesses. Segment EBIT may not 
be  indicative  of  our  overall  consolidated  performance  and  therefore,  should  be  read  in  conjunction  with  our  consolidated  results  of 
operations. See Note 2 to the Consolidated Financial Statements for a reconciliation of segment EBIT to income from continuing operations 
before income taxes.

Revenue and EBIT by business segment are presented in the tables below.

North America Mailing
International Mailing

Small & Medium Business Solutions

Production Mail
Presort Services

Enterprise Business Solutions

Software Solutions
Global Ecommerce

Digital Commerce Solutions

Other

Total

Revenue

Years Ended December 31,

% change

2015

2014

2013

2015

2014

1,435
445
1,880
421
474
895
386
362
748
55
3,578

$

$

1,492
572
2,064
462
457
919
429
282
711
128
3,822

$

$

1,555
603
2,158
512
430
942
395
170
565
126
3,791

(4)%
(22)%
(9)%
(9)%
4 %
(3)%
(10)%
29 %
5 %
(57)%
(6)%

(4)%
(5)%
(4)%
(10)%
6 %
(2)%
9 %
66 %
26 %
1 %
1 %

$

$

22

 
North America Mailing

International Mailing

Small & Medium Business Solutions

Production Mail

Presort Services

Enterprise Business Solutions

Software Solutions

Global Ecommerce

Digital Commerce Solutions

Other

Total

Small & Medium Business Solutions

North America Mailing

EBIT

Years Ended December 31,

% change

2015

2014

2013

2015

2014

$

$

647

51
698

48

105

153

49
19

68

10

$

929

$

642

89

731
48

98

146

51

17

68

19
964

$

$

641

72

712
55

83

138

48

1

49

6
905

1 %
(42)%
(5)%
1 %

7 %

5 %
(5)%
16 %

— %
(45)%
(4)%

— %

24 %
3 %
(14)%
18 %

5 %

7 %

>100%

39 %
229 %

6 %

North America Mailing revenue decreased 4% in 2015 compared to 2014. Foreign currency translation had a 1% unfavorable impact on 
revenue. Excluding the impact of foreign currency, rentals revenue and support services revenue decreased 5% and 7%, respectively, due 
to the continuing decline in installed meters and shift by clients to lower cost, less fully featured machines. Equipment sales decreased 
3% primarily due to the decline in the first half of the year caused by declining mail volumes and the continuing trend of clients to extend 
existing leases rather than purchasing new equipment. Partially offsetting these declines was a 3% increase in supplies sales due to 
productivity improvements and pricing actions.  Despite the decline in revenue, EBIT increased 1% primarily due to the benefits of 
productivity improvements and cost reduction initiatives and a favorable product mix.

North America Mailing revenue decreased 4% in 2014 compared to 2013. This decrease was due to lower rentals revenue and support 
services revenue due to a decline in the number of installed meters in service and lower equipment sales primarily due to a temporary 
distraction due to the transition to an inside sales organization and reassignment of accounts and resources. Financing revenue also 
declined due to lower equipment sales in current and prior years, but was offset by higher supply sales due to sales efficiencies and 
favorable pricing. Despite the decline in revenue, EBIT remained relatively flat due to cost savings from the transition to an inside sales 
organization and other ongoing productivity initiatives and cost reductions.

International Mailing

International Mailing revenue decreased 22% in 2015 as compared to 2014. Revenue was unfavorably impacted by 12% from foreign 
currency translation and 3% from Divested Businesses.  Excluding the impacts of foreign currency and Divested Businesses, revenue 
decreased 7%. International Mailing results have been adversely impacted throughout the year by difficult economic circumstances in 
many of our international markets and productivity disruptions caused by the implementation of our go-to-market strategy in certain 
European markets, particularly in France.  EBIT decreased 42% in 2015 as compared to 2014, primarily due to the decline in revenue 
and reduced margins due to productivity disruptions and incremental costs of transitioning the sales organization in France. Foreign 
currency translation unfavorably impacted EBIT by 10% in 2015. 

International Mailing revenue decreased 5% in 2014 compared to 2013 primarily due to the impact of Divested Businesses and lower 
equipment sales and rentals in France. EBIT increased 24% in 2014 compared to 2013 primarily due to productivity and cost reduction 
initiatives and savings from the transition to an inside sales organization in certain European markets. 

23

Enterprise Business Solutions

Production Mail

Production Mail revenue decreased 9% in 2015 compared to 2014.  Revenue was unfavorably impacted by 5% from foreign currency 
translation and by less than 1% from Divested Businesses. Excluding the impacts of foreign currency and Divested Businesses, production 
mail revenue decreased 3% primarily due to declines in support services revenue of 5% as some in-house mailers moved their mail 
processing to third-party service bureaus who service some of their own equipment. Equipment sales decreased 1% compared to the prior 
year as lower sales in Europe and Asia-Pacific were mostly offset by higher sales in the United States.  Despite the decline in revenue, 
EBIT increased 1% in 2015 compared to 2014 primarily due to a higher margin product mix and ongoing cost reduction initiatives.

Production Mail revenue decreased 10% in 2014 compared to 2013 primarily due to a 19% decline in equipment sales due to significant 
installations of production mail inserters and high-speed printers to certain enterprise customers in 2013. Support services revenue also 
declined but was more than offset by higher supplies revenue due to the growing base of production printers. EBIT decreased 14% in 
2014 compared to 2013 primarily due to the decline in revenue.  

Presort Services

Presort Services revenue increased 4% in 2015 compared to 2014 primarily due to a 6% increase in the volume of mail processed. EBIT 
increased 7% in 2015 compared to 2014 primarily due to the increase in revenue and lower transportation costs.

Presort Services revenue increased 6% in 2014 compared to 2013 primarily due to a 2% increase in the volume of first-class mail processed 
and improved operational efficiencies. EBIT increased 18% in 2014 compared to 2013 primarily due to the increase in revenue and 
improved operational efficiencies. 

Digital Commerce Solutions

Software

Software Solutions revenue decreased 10% in 2015 compared to 2014. Foreign currency translation unfavorably impacted revenue by 
5%. Software revenue in 2015 compared to 2014 was also impacted by 4% due to more significant licensing deals in 2014 as compared 
to 2015. Excluding the impact of foreign currency and significant licensing deals in 2014, software revenue declined 1%, primarily due 
to declines in maintenance, data and services revenue. EBIT decreased 5% primarily as a result of lower high-margin licensing revenue.

Software Solutions revenue increased 9% in 2014 compared to 2013, primarily due to a higher worldwide licensing revenue from our 
software solutions products, particularly enterprise location intelligence.  Licensing revenue increased 36% in North America and 29% 
internationally, primarily due to product enhancements and investments in the specialization of the software sales channel.  EBIT increased 
7% primarily due to the increase in revenue. 

Global Ecommerce

Global Ecommerce revenue increased 29% in 2015 compared to 2014 primarily due to the acquisition of Borderfree and higher volumes
of packages shipped from our U.K. outbound cross-border service facility, which began in the fourth quarter of 2014. Volumes of packages 
shipped from our U.S. outbound cross-border service facility were lower than the prior year and continue to be pressured by a strong 
U.S. dollar.  EBIT increased 16% in 2015 compared to 2014 as synergy savings from the Borderfree acquisition and recognition of $6 
million of deferred cross-border delivery fees were more than offset by the incremental costs related to the Borderfree acquisition including 
$9 million of additional amortization expense.  

Global Ecommerce revenue increased 66% in 2014 compared to 2013 due to an increase in the number of orders processed and parcels 
shipped. Late in the third quarter of 2014, we began outbound ecommerce services from the U.K., which had a small benefit to the full-
year revenue. EBIT increased significantly in 2014 compared to 2013 primarily due to the increase in revenue and improved operating 
leverage which offset fixed costs and continued investments in global ecommerce technology and infrastructure. 

Other

Other includes our Marketing Services business which was sold in May 2015.

24

LIQUIDITY AND CAPITAL RESOURCES

We believe that existing cash and investments, cash generated from operations and borrowing capacity under our commercial paper 
program will be sufficient to support our current cash needs, including discretionary uses such as capital investments, dividends, share 
repurchases and acquisitions. Cash and cash equivalents and short-term investments were $768 million at December 31, 2015 and $1,103 
million at December 31, 2014. We continuously review our credit profile through published credit ratings and the credit default swap 
market. We also monitor the creditworthiness of those banks acting as derivative counterparties, depository banks or credit providers.

Cash and cash equivalents held by our foreign subsidiaries were $470 million at both December 31, 2015 and December 31, 2014. Cash 
and cash equivalents held by our foreign subsidiaries are generally used to support the liquidity needs of these subsidiaries.  Most of 
these amounts could be repatriated to the U.S. but would be subject to additional taxes. Repatriation of some foreign balances is restricted 
by local laws.   

Cash Flow Summary 

The change in cash and cash equivalents is as follows:

Net cash provided by operating activities

Net cash (used in) provided by investing activities

Net cash used in financing activities

Effect of exchange rate changes on cash and cash equivalents

Change in cash and cash equivalents

Years Ended December 31,

Change

2015

2014

2013

2015

2014

$

$

$

514
(303)
(571)
(44)
(404) $

655
(147)
(312)
(29)
167

$

$

625

$

241
(868)
(13)
(15) $

(141) $
(156)
(259)
(15)
(571) $

30

(388)

556

(16)

182

Cash flows from operations decreased $141 million in 2015 compared to 2014, primarily due to the timing of payments of accounts 
payable and accrued liabilities including, higher employee-related payments, and higher inventory purchases, primarily for parts and 
supplies in the U.S. and U.K., lower collections of accounts receivable due to timing and amounts received in the prior year for transition 
services in connection with the sale of our Management Services business.  These decreases were partially offset by lower interest and 
tax payments.

Cash flows from operations increased $30 million in 2014 compared to 2013, primarily due to higher income and lower tax and interest 
payments partially offset by higher cash payments related to the early repayment of debt and changes in working capital accounts, primarily 
due to lower cash flows from changes in inventory and accounts receivable. Cash management initiatives implemented in 2013 significantly 
improved working capital and cash flows from operations. In 2014, we continued to see benefits from changes in accounts receivable 
and inventory; however, the benefits were not as dramatic as in 2013. The timing of payments for accounts payables and accrued liabilities 
partially offset these reductions in cash flow from working capital.

Cash flows used by investing activities were $156 million higher in 2015 compared to 2014. In 2015, we paid $394 million for acquisitions, 
purchased short term investments of $69 million, received proceeds of $292 million from the sale of Imagitas and $52 million from the 
sale of our former corporate headquarters building and other assets. During 2014, we received proceeds of $102 million from the sale of 
businesses. 

Cash flows from investing activities were $388 million lower in 2014 compared to 2013. In 2014, we received $102 million from the 
sale of businesses compared to $390 million in 2013. Higher cash outflows of $48 million for the purchase of available for sale investments 
and $43 million of higher capital expenditures primarily due to spending on our global ERP system also contributed to the decrease in 
cash flows from investing activities in 2014. 

Cash flows used in financing activities increased $259 million in 2015 due to higher net payments to reduce debt and higher stock 
repurchases in 2015. During 2015, we reduced total debt by $275 million and repurchased $132 million of our common shares compared 
to a net reduction in total debt of $91 million and share repurchases of $50 million in 2014.  Cash flows from financing activities increased 
$556 million in 2014 due to the timing of debt activity.  See Financing and Capitalization section below for a detailed discussion of our 
debt activity for 2015, 2014 and 2013.

25

    
     
Financings and Capitalization

We are a Well-Known Seasoned Issuer with the SEC, which allows us to issue debt securities, preferred stock, preference stock, common 
stock, purchase contracts, depositary shares, warrants and units in an expedited fashion. We have a commercial paper program that is an 
important source of liquidity for us and a committed credit facility of $1.0 billion to support our commercial paper issuances.  At December 
31, 2015, there was $90 million of outstanding commercial paper borrowings with an effective interest rate of 1.1%.  In 2015, commercial 
paper borrowings averaged $66 million at a weighted-average interest rate of 0.6% and the maximum amount of commercial paper 
outstanding at any point in time was $291 million.  During 2014, we did not borrow under our commercial paper program.  The credit 
facility was renewed in January 2015 and expires in January 2020. We have not drawn upon the credit facility. 

2015 Activity

We redeemed the $110 million 5.25% notes due November 2022 at par plus accrued but unpaid interest and repaid the $275 million 5% 
notes. We also repaid $130 million of outstanding term loans and borrowed $150 million under a new term loan. The new term loan bears 
interest at the applicable Eurodollar Rate plus .90%.  The Eurodollar Rate on the date of funding was .59%. The term loan matures in 
December 2016 but can be extended to June 2017 at our option.

In January 2016, we borrowed $300 million under a new term loan and used the proceeds to repay a portion of the $371 million, 4.75% 
notes due January 15, 2016.  The remaining portion was repaid through cash from operations. The new term loan bears interest at the 
applicable Eurodollar Rate plus 1.25% and matures in December 2020. The Eurodollar Rate on the date of funding was .62%.

2014 Activity

We issued $500 million of 4.625% fixed rate 10-year notes. The notes mature in March 2024, but may be redeemed, at any time, in whole 
or in part, at our option. If the notes are redeemed prior to December 15, 2023, the redemption price will be equal to the sum of 100% 
of the principal amount, accrued and unpaid interest and a make-whole payment. Net proceeds of $493 million received after fees and 
discounts were used to fund the 2014 Tender Offer (see below).

We redeemed an aggregate $500 million of the 5.75% Notes due 2017 and the 5.25% Notes due 2037 through a cash tender offer (the 
2014 Tender Offer). Holders who validly tendered their notes received the principal amount, all accrued and unpaid interest and a premium 
payment. We incurred expenses of $62 million, consisting of the call premium, the write-off of unamortized costs and bank transaction 
fees. 

We also repaid $100 million of outstanding term loans and received a loan of $16 million from the State of Connecticut in connection 
with the relocation of our corporate headquarters. The loan consisted of a $15 million development loan and $1 million jobs-training 
grant that is subject to refund if certain conditions are not met. The loan requires monthly interest payments through November 2020 and 
principal and interest payments from December 2020 through maturity in November 2024. In 2015, we satisfied the conditions under 
the jobs-training grant.

2013 Activity

We issued $425 million of 6.7% fixed-rate 30-year notes. The notes mature in March 2043, but may be redeemed, in whole or in part, at 
our option any time on or after March 2018 at a redemption price equal to 100% of the principal amount, plus accrued and unpaid interest. 
Net proceeds of $412 million received after fees and discounts were used to fund the 2013 Tender Offer (see below).  

We redeemed an aggregate $405 million of the 4.875% notes due 2014, the 5.0% notes due 2015, and the 4.75% notes due 2016 through 
a cash tender offer (the 2013 Tender Offer). Holders who validly tendered their notes received the principal amount, all accrued and 
unpaid interest and a premium payment. We received $5 million from the unwinding of certain interest rate swap agreements and recognized 
a net loss of $25 million, consisting primarily of the premium payment.

We redeemed $375 million of maturing 3.875% notes and an additional $300 million of 4.875% notes that were scheduled to mature in 
August 2014. In connection with the early redemption of the notes, we received $3 million from the unwinding of an interest rate swap 
and incurred expenses of $8 million, consisting primarily of a premium payment.

Debt Maturities

We have $2 billion of debt maturing within the next five years. While we fully expect to be able to fund these maturities with cash or by 
refinancing through the U.S. capital markets, these obligations could increase our vulnerability to adverse market conditions and impact 
our ability to refinance existing maturities. In addition, in October 2016, the $300 million of outstanding Preferred Stock of one of our 
subsidiaries is redeemable at our option. If we do not redeem, the dividend rate increases 50% and will increase 50% every six months 
thereafter.  We are currently evaluating various alternatives to redeem or refinance the Preferred Stock. See Note 16` to the Consolidated 
Financial Statements.

26

Dividends and Share Repurchases

We paid dividends to our common stockholders of $150 million ($0.75 per share), $152 million ($0.75 per share) and $189 million ($0.94 
per share) in 2015, 2014 and 2013, respectively.  Each quarter, our Board of Directors considers our recent and projected earnings and 
other capital needs and priorities in deciding whether to approve the payment, as well as the amount of a dividend. There are no material 
restrictions on our ability to declare dividends. 

We repurchased $132 million of our common shares during 2015 and $50 million of our common shares during 2014.  At December 31, 
2015, we had authorization to repurchase up to $65 million of our common shares. In February 2016, we received authorization to 
repurchase an additional $150 million of outstanding stock.  We expect to repurchase up to $215 million of our common stock during 
2016.

Contractual Obligations 

The following table summarizes our known contractual obligations at December 31, 2015 and the effect that such obligations are expected 
to have on our liquidity and cash flow in future periods:

Commercial paper borrowings

Debt maturities
Interest payments on debt (1)
Preferred stock (2)

Non-cancelable operating lease obligations

Purchase obligations (3)

Pension plan contributions (4)

Retiree medical payments (5)

Total

Total

2016

2017-18

2019-20

After 2020

Payments due in

$

90

$

90

$

— $

— $

2,862
1,261

300

202

203

55

166

371
133

300

40

188

55

19

1,135
205

—

57

15

—

37

301
119

—

37

—

—

34

—

1,055
804

—

68

—

—

76

$

5,139

$

1,196

$

1,449

$

491

$

2,003

The amount and period of future payments related to our income tax uncertainties cannot be reliably estimated and are not included in 
the above table. See Note 15 to the Consolidated Financial Statements for further details.  

(1)  Assumes all debt is held to maturity. Certain notes are redeemable, either at our option or the bondholders, at par plus accrued interest 

before the scheduled maturity date.   

(2)  Represents outstanding Preferred Stock of one of our subsidiaries that is redeemable at our option. If we do not redeem by October 

30, 2016, the dividend rate increases 50% and will increase 50% every six months thereafter.

(3)  Includes unrecorded agreements to purchase goods or services that are enforceable and legally binding upon us and that specify all 
significant terms, including fixed or minimum quantities to be purchased; fixed, minimum or variable price provisions; and the 
approximate timing of the transaction. Purchase obligations exclude agreements that are cancelable without penalty.

(4)  Represents the amount of contributions we anticipate making to our pension plans during 2016; however, we will assess our funding 

alternatives as the year progresses.

(5)  Our retiree health benefit plans are non-funded plans and cash contributions are made each year to cover medical claims costs 

incurred. The amounts reported in the above table represent our estimate of future benefits payments.

Off-Balance Sheet Arrangements

At December 31, 2015, we had no off-balance sheet arrangements that have, or are reasonably likely to have, a material current or future 
effect on our financial condition, results of operations or liquidity. See Note 17 to the Consolidated Financial Statements for detailed 
information about our commitments and contingencies. 

27

Critical Accounting Estimates

The preparation of our financial statements in conformity with GAAP requires management to make estimates and assumptions about 
certain  items  that  affect  the  reported  amounts  of  assets,  liabilities,  revenues,  expenses  and  accompanying  disclosures,  including  the 
disclosure of contingent assets and liabilities. The accounting policies below have been identified by management as those accounting 
policies that are most critical to our financial statements due to the estimates and assumptions required. Management believes that the 
estimates and assumptions used are reasonable and appropriate based on the information available at the time the financial statements 
were prepared; however, actual results could differ from those estimates and assumptions. See Note 1 to the Consolidated Financial 
Statements for a summary of our accounting policies.  

Revenue recognition - Multiple element arrangements

We derive revenue from multiple sources including sales, rentals, financing and services. Certain transactions are consummated at the 
same time and can therefore generate revenue from multiple sources. The most common form of these transactions involves a sale or 
non-cancelable lease of equipment, a meter rental and an equipment maintenance agreement. As a result, we are required to determine 
whether the deliverables in a multiple element arrangement should be treated as separate units of accounting for revenue recognition 
purposes, and if so, how the price should be allocated among the delivered elements and when to recognize revenue for each element. 
We recognize revenue for delivered elements only when the fair values of undelivered elements are known, customer acceptance has 
occurred and payment is probable.

In these multiple element arrangements, revenue is allocated to each of the elements based on relative "selling prices" and the selling 
price for each of the elements is determined based on vendor specific objective evidence (VSOE). We establish VSOE of selling prices 
for our products and services based on the prices charged for each element when sold separately in standalone transactions. The allocation 
of relative selling price to the various elements impacts the timing of revenue recognition, but does not change the total revenue recognized. 
Revenue is allocated to the meter rental and equipment maintenance agreement elements using their respective selling prices charged in 
standalone and renewal transactions. For a sale transaction, revenue is allocated to the equipment based on a range of selling prices in 
standalone transactions. For a lease transaction, revenue is allocated to the equipment based on the present value of the remaining minimum 
lease payments. The amount allocated to equipment is compared to the range of selling prices in standalone transactions during the period 
to ensure the allocated equipment amount approximates average selling prices. 

We also have multiple element arrangements containing only software and software related elements. Under these arrangements, revenue 
is allocated based on VSOE, which is based on company specific stand-alone sales data or renewal rates. If we cannot obtain VSOE for 
any undelivered software element, revenue is deferred until all deliverables have been delivered or until VSOE can be determined for 
any remaining undelivered software elements. When the fair value of a delivered element cannot be established, but fair value evidence 
exists for the undelivered software elements, we use the residual method to recognize revenue. Under the residual method, the fair value 
of the undelivered elements is deferred and the remaining portion of the arrangement consideration is allocated to the delivered elements 
and recognized as revenue.  

Pension benefits 

The valuation of our pension assets and obligations and the calculation of net periodic pension expense are dependent on assumptions 
and estimates relating to, among other things, the interest rate used to discount the future estimated liability (discount rate) and the 
expected rate of return on plan assets. These assumptions are evaluated and updated annually and are described in further detail in Note 
14 to the Consolidated Financial Statements.  

The discount rate for our largest plan, the U.S. Qualified Pension Plan (the U.S. Plan) is determined by matching the expected cash flows 
associated with our benefit obligations to a pool of corporate long-term, high-quality fixed income debt instruments available as of the 
measurement date. The discount rate for our largest foreign plan, the U.K. Qualified Pension Plan (the U.K. Plan), is determined by using 
a model that discounts each year's estimated benefit payments by an applicable spot rate derived from a yield curve created from a large 
number of high quality corporate bonds. The discount rate used in the determination of net periodic pension expense for 2015 was 4.15% 
for the U.S. Plan and 3.7% for the U.K. Plan. For 2016, the discount rate used in the determination of net periodic pension expense for 
the U.S. Plan and the U.K. Plan will be 4.55% and 3.75%, respectively. A 0.25% change in the discount rate would impact annual pension 
expense by less than $1 million for both the U.S. Plan and the U.K. Plan, and the projected benefit obligation of the U.S. Plan and U.K. 
Plan by $43 million and $21 million, respectively.

Pension assets are exposed to various risks such as interest rate, market and credit risks. We invest our pension plan assets in a variety 
of investment securities in accordance with our strategic asset allocation policy. The expected return on plan assets is based on historical 
and expected future returns for current and targeted asset allocations for each asset class in the investment portfolio, adjusted for historical 
and expected experience of active portfolio management results, as compared to the benchmark returns.  The expected rate of return on 

28

plan assets used in the determination of net periodic pension expense for 2015 was 7.0% for both the U.S. Plan and the U.K. Plan. For 
2016, the expected rate of return on plan assets used in the determination of net periodic pension expense for the U.S. Plan will be 7.0% 
and the U.K. Plan will be 6.5%. A 0.25% change in the expected rate of return on plan assets would impact annual pension expense for 
the U.S. Plan by $4 million and the U.K. Plan by $1 million. See Note 14 to the Consolidated Financial Statements for information about 
the allocation of pension assets. 

Actual pension plan results that differ from our assumptions and estimates are accumulated and amortized over the life expectancy of 
inactive plan participants and affect future pension expense. Net pension expense is also based on a market-related valuation of plan 
assets where differences between the actual and expected return on plan assets are recognized in the calculation of the market-related 
value of assets over a five-year period. Effective December 31, 2014, plan benefits for participants in a majority of our U.S. and foreign 
pension plans were frozen. 

Residual value of leased assets

We provide financing for our equipment sales primarily through sales-type leases. Equipment residual values are determined at inception 
of the lease using estimates of fair value at the end of the lease term. Residual value estimates impact the determination of whether a 
lease is classified as an operating lease or a sales-type lease. Estimates of equipment fair value at end of lease term are based primarily 
on our historical experience. We also consider forecasted supply and demand for our various products, product retirement and future 
product  launch  plans,  end  of  lease  client  behavior,  regulatory  changes,  remanufacturing  strategies,  used  equipment  markets,  if  any, 
competition and technological changes.  

We evaluate residual values on an annual basis or sooner if circumstances warrant. Declines in estimated residual values considered 
"other-than-temporary" are recognized immediately. Estimated increases in future residual values are not recognized until the equipment 
is remarketed. If the actual residual value of leased assets were 10% lower than management's current estimates, pre-tax income would 
be lower by $11 million.   

Allowances for doubtful accounts and credit losses

We estimate our credit risk for accounts receivables and finance receivables and provide allowances for estimated losses. We believe that 
our credit risk is low because of the geographic and industry diversification of our clients and small account balances for most of our 
clients. We continuously monitor collections and payments from our clients and evaluate the adequacy of the applicable allowance based 
on historical loss experience, past due status, adverse situations that may affect a client's ability to pay and prevailing economic conditions 
and  make  adjustments  to  the  reserves  as  deemed  necessary.  This  evaluation  is  inherently  subjective  and  actual  results  may  differ 
significantly from estimated reserves.

The allowance for doubtful accounts as a percentage of trade receivables was 2.0% at December 31, 2015 and 2.4% at December 31, 
2014. Holding all other assumptions constant, a 0.25% change in the allowance rate at December 31, 2015 would have changed the 2015 
provision by $1 million. 

Total allowance for credit losses as a percentage of finance receivables was 1.3% at December 31, 2015 and 1.5% at December 31, 2014. 
Holding all other assumptions constant, a 0.25% change in the allowance rate at December 31, 2015 would have changed the 2015 
provision by $4 million. 

Income taxes and valuation allowance

We are subject to income taxes in the U.S. and numerous foreign jurisdictions. Our annual tax rate is based on income, statutory tax rates, 
tax reserve changes and tax planning opportunities available to us in the various jurisdictions in which we operate. Significant judgment 
is required in determining the annual tax rate and in evaluating our tax positions.  

We regularly assess the likelihood of tax adjustments in each of the tax jurisdictions in which we have operations and account for the 
related financial statement implications. Tax reserves have been established that we believe to be appropriate given the possibility of tax 
adjustments. Determining the appropriate level of tax reserves requires us to exercise judgment regarding the uncertain application of 
tax laws. The amount of reserves is adjusted when information becomes available or when an event occurs indicating a change in the 
reserve is appropriate. Future changes in tax reserve requirements could have a material impact on our financial condition or results of 
operations.  

Significant judgment is also required in determining the amount of valuation allowance to be recorded against deferred tax assets. In 
assessing whether a valuation allowance is necessary, and the amount of such allowance, we consider all available evidence for each 
jurisdiction including historical operating results, estimates of future taxable income and the feasibility of ongoing tax planning strategies.  

29

If new information becomes available that would alter our estimate of the amount of deferred tax assets that will ultimately be realized, 
we adjust the valuation allowance with a corresponding impact to income tax expense in the period in which such determination is made. 

Impairment review

Long-lived and finite-lived intangible assets are reviewed for impairment whenever events or changes in circumstances indicate that the 
carrying amount may not be fully recoverable. The estimated future undiscounted cash flows expected to result from the use and eventual 
disposition of the assets is compared to the carrying value. We derive the cash flow estimates from our long-term business plans and 
historical experience. If the sum of the undiscounted cash flows is less than the asset's carrying value, an impairment charge is recorded 
for an amount by which the carrying value exceeds its fair value. The fair value of the impaired asset is determined using probability 
weighted expected cash flow estimates, quoted market prices when available and appraisals, as appropriate. Changes in the estimates 
and assumptions incorporated in our impairment assessment could materially affect the determination of fair value and the associated 
impairment charge.

Goodwill is tested annually for impairment at the reporting unit level during the fourth quarter or sooner when circumstances indicate 
an impairment may exist. The impairment test for goodwill is a two-step approach. In the first step, the fair value of each reporting unit 
is determined and compared to the reporting unit's carrying value, including goodwill. If the fair value of a reporting unit is less than its 
carrying value, the second step of the goodwill impairment test is performed to measure the amount of impairment, if any. In the second 
step, the fair value of the reporting unit is allocated to the assets and liabilities of the reporting unit as if it had been acquired in a business 
combination and the purchase price was equivalent to the fair value of the reporting unit. The excess of the fair value of the reporting 
unit over the amounts assigned to its assets and liabilities is referred to as the implied fair value of goodwill. The implied fair value of 
the reporting unit's goodwill is then compared to the actual carrying value of goodwill. If the implied fair value of goodwill is less than 
the carrying value of goodwill, an impairment loss is recognized for the difference.

Significant estimates and assumptions are used in our goodwill impairment review and include the identification of reporting units, 
assigning assets and liabilities to reporting units, assigning goodwill to reporting units and determining the fair value of each reporting 
unit. The fair value of each reporting unit is determined based on a combination of techniques, including the present value of future cash 
flows, multiples of competitors and multiples from sales of like businesses. The assumptions used to estimate fair value are based on 
projections incorporated in our current operating plans as well as other available information. Our operating plans include significant 
assumptions and estimates associated with sales growth, profitability and related cash flows, along with cash flows associated with taxes 
and capital spending. The determination of fair value also incorporates a risk-adjusted discount rate based on current interest rates and 
the economic conditions of the reporting unit. We also consider other assumptions that market participants may use. Changes in any of 
these estimates or assumptions could materially affect the determination of fair value and the associated goodwill impairment charge for 
each reporting unit. Potential events and circumstances, such as the inability to acquire new clients, downward pressures on pricing and 
rising interest rates could have an adverse impact on our assumptions and result in non-cash impairment charges in future periods.  

Based on the results of the annual impairment test performed during the fourth quarter of 2015, we determined that the estimated fair 
value of each of the reporting units exceeded their carrying value by more than 20%.

Stock-based compensation expense

We recognize compensation cost for stock-based awards based on the estimated fair value of the award, net of estimated forfeitures. 
Compensation costs for those shares expected to vest are recognized on a straight-line basis over the requisite service period.  

The fair value of stock awards is estimated using a Black-Scholes valuation model or Monte Carlo simulation model. These models 
require assumptions to be made regarding the expected stock price volatility, risk-free interest rate, life of the award and dividend yield. 
The expected stock price volatility is based on historical price changes of our stock. The risk-free interest rate is based on U.S. Treasuries 
with a term equal to the expected life of the stock award. The expected life of the award and dividend yield are based on historical 
experience.  

We believe that the valuation techniques and the underlying assumptions are appropriate in estimating the fair value of our stock-based 
awards. If factors change causing our assumptions to change, our stock-based compensation expense could be different in the future. 
Estimates of fair value are not intended to predict actual future events or the value ultimately realized by employees who receive equity 
awards, and subsequent events are not indicative of the reasonableness of the original estimates of fair value. In addition, we are required 
to estimate the expected forfeiture rate and recognize expense only for those shares expected to vest.  If our actual forfeiture rate is 
materially different from our estimate, stock-based compensation expense could be significantly different from what we have recorded 
in the current period.

30

Restructuring 

We have undertaken restructuring actions which require management to utilize certain estimates related to the amount and timing of 
expenses. If the actual amounts differ from our estimates, the amount of the restructuring charges could be impacted. On a quarterly basis, 
we update our estimates of future remaining obligations and costs associated with all restructuring actions and compare these updated 
estimates to our current restructuring reserves, and make adjustments if necessary.  

Loss contingencies

In the ordinary course of business, we are routinely defendants in, or party to, a number of pending and threatened legal actions. On a 
quarterly basis, we review the status of each significant matter and assess the potential financial exposure. If the potential loss from any 
claim or legal action is considered probable and can be reasonably estimated, we establish a liability for the estimated loss. The assessment 
of  the  ultimate  outcome  of  each  claim  or  legal  action  and  the  determination  of  the  potential  financial  exposure  requires  significant 
judgment. Estimates of potential liabilities for claims or legal actions are based only on information that is available at that time. As 
additional information becomes available, we may revise our estimates, and these revisions could have a material impact on our results 
of operations and financial position.   

Legal and Regulatory Matters 

See Legal Proceedings in Item 3 for information regarding our legal proceedings and Other Tax Matters in Note 15 to the Consolidated 
Financial Statements for regulatory matters regarding our tax returns.

Foreign Currency Exchange

During 2015, we derived 25% of our consolidated revenue from operations outside the United States. The functional currency for most 
of our foreign operations is the local currency. Our largest foreign currency exposures are to the British pound, Euro, Canadian dollar, 
Australian dollar and Japanese Yen (see Note 10 to the Consolidated Financial Statements for information regarding our foreign exchange 
derivative instruments). Changes in the value of the U.S. dollar relative to the currencies of countries in which we operate impact our 
reported assets, liabilities, revenue and expenses. Exchange rate fluctuations can also impact the settlement of intercompany receivables 
and payables between our subsidiaries in different countries. For the years ended December 31, 2015, 2014 and 2013, the translation of 
foreign currencies to U.S. dollar decreased revenues by 4.0%, 0.4% and 0.4%, respectively. A continuing strong U.S. dollar could adversely 
affect our reported revenues and profitability, both from a translation perspective as well as a competitive perspective, as the cost of 
international competitors' products and solutions improve relative to products and solutions sold from the U.S. A strengthening dollar 
could also continue to affect the demand for U.S. goods sold to consumers in other countries through our global ecommerce solutions.

31

ITEM 7A.  QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

We are exposed to the impact of interest rate changes and foreign currency fluctuations due to our investing and funding activities and 
our operations denominated in different foreign currencies. Our objective in managing exposure to foreign currency fluctuations is to 
reduce the volatility in earnings and cash flows associated with the effect of foreign currency exchange rate changes on transactions that 
are denominated in foreign currencies. Accordingly, we enter into various contracts, which change in value as foreign currency exchange 
rates change, to protect the value of external and intercompany transactions. The principal currencies actively hedged are the British 
pound and Euro.

At December 31, 2015, 92% of our debt was fixed rate obligations at a weighted average interest rate of 5.2%. Our variable rate debt, 
which consists of commercial paper and term loans, had a weighted average interest rate at December 31, 2015 of 1.35%. A one-percentage 
point change in the effective interest rate of our variable rate debt would not have had a material impact on our 2015 pre-tax income. To 
limit the volatility and impact of changing interest rates on earnings and cash flows, we may from time to time enter into interest rate 
swap agreements that convert fixed rate interest payments to variable rates and vice versa. During 2015 and 2014, we did not enter into 
any interest rate swap agreements.

We employ established policies and procedures governing the use of financial instruments to manage our exposure to such risks. We do 
not enter into foreign currency or interest rate transactions for speculative purposes. The gains and losses on these contracts are intended 
to offset changes in the value of the related exposures.

We utilize a "Value-at-Risk" (VaR) model to determine the potential loss in fair value from changes in market conditions. The VaR model 
utilizes a "variance/co-variance" approach and assumes normal market conditions, a 95% confidence level and a one-day holding period.  
The model includes all of our debt, interest rate derivative contracts and foreign exchange derivative contracts associated with forecasted 
transactions. The model excludes all anticipated transactions, firm commitments and accounts receivables and payables denominated in 
foreign currencies, which certain of these instruments are intended to hedge. The VaR model is a risk analysis tool and does not purport 
to represent actual losses in fair value that will be incurred, nor does it consider the potential effect of favorable changes in market factors.

During 2015 and 2014, our maximum potential one-day loss in fair value of our exposure to foreign exchange rates and interest rates, 
using the variance/co-variance technique described above, was not material.

ITEM 8.  FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA

See "Index to Consolidated Financial Statements and Supplemental Data" in this Form 10-K.

ITEM 9.   CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND FINANCIAL 

DISCLOSURE

None.

32

ITEM 9A.  CONTROLS AND PROCEDURES

Evaluation of Disclosure Controls and Procedures

We maintain disclosure controls and procedures (as defined in Rule 13a-15(e) and Rule 15d-15(e) under the Securities Exchange Act of 
1934, as amended (the Exchange Act)), that are designed to reasonably assure that information required to be disclosed in reports filed 
or submitted under the Exchange Act is recorded, processed, summarized and reported within the time periods specified in the Securities 
and  Exchange  Commission’s  rules  and  forms,  and  to  reasonably  assure  that  such  information  is  accumulated  and  communicated  to 
management, including our Chief Executive Officer (CEO) and Chief Financial Officer (CFO), to allow timely decisions regarding 
required disclosure.

Any system of controls and procedures, no matter how well designed and operated, can provide only reasonable (and not absolute) 
assurance of achieving the desired control objectives. Management, under the direction of our CEO and CFO, evaluated the effectiveness 
of the design and operation of our disclosure controls and procedures as required by Rule 13a-15 or Rule 15d-15 under the Exchange 
Act. Notwithstanding this caution, the CEO and CFO have reasonable assurance that the disclosure controls and procedures were effective 
as of December 31, 2015.

We  acquired  Borderfree  in  a  purchase  business  combination  on  in  June  2015  as  described  in  Note  3  to  our  Consolidated  Financial 
Statements included in this Form 10-K. We are in the process of reviewing and evaluating the business and internal controls and processes 
of Borderfree and are implementing our internal control structure over this acquired business. Our evaluation and integration efforts will 
continue into 2016.

Management's Report on Internal Control over Financial Reporting

Management is responsible for establishing and maintaining adequate internal control over financial reporting as defined in Rules 13a-15
(f) and 15d-15(f) under the Exchange Act. Management assessed the effectiveness of the internal control over financial reporting as of 
December 31, 2015.  In making this assessment, management used the criteria set forth by the Committee of Sponsoring Organizations 
of the Treadway Commission (COSO) in Internal Control - Integrated Framework (2013). Based on its assessment, management concluded 
that, as of December 31, 2015, the internal control over financial reporting was effective based on the criteria issued by COSO in Internal 
Control - Integrated Framework (2013).

Pursuant to SEC guidance, a recently acquired business may be omitted from the scope of assessment of the effectiveness of internal 
control over financial reporting in the year of acquisition. Accordingly, the recently acquired Borderfree business was excluded from our 
evaluation of the effectiveness of internal control over financial reporting as of December 31, 2015.  The Borderfree business represents 
8% of total assets and less than 2% of total revenue.

The effectiveness of our internal control over financial reporting as of December 31, 2015 has been audited by PricewaterhouseCoopers 
LLP, an independent registered public accounting firm, as stated in their report which appears in this Form 10-K.  

Changes in Internal Control over Financial Reporting

There were no changes in our internal control over financial reporting during the three months ended December 31, 2015, that have 
materially affected, or are reasonably likely to materially affect, such internal control over financial reporting. 

ITEM 9B.  OTHER INFORMATION

None.

33

PART III

ITEM 10.  DIRECTORS, EXECUTIVE OFFICERS AND CORPORATE GOVERNANCE   

Other than information regarding our executive officers disclosed in Part I of this Annual Report, the information required by this Item 
is incorporated by reference to our Proxy Statement to be filed in connection with the 2016 Annual Meeting of Stockholders. 

Code of Ethics

We have a Business Practices Guidelines (BPG) that applies to all our officers and other employees. Our Board of Directors also has a 
Code  of  Business  Conduct  and  Ethics  (the  Code)  that  applies  to  our  directors. The  BPG  and  the  Code  are  posted  on  our  corporate 
governance  website  located  at  www.pb.com/us/our-company/leadership-and-governance/corporate-governance.html. Amendments  to 
either the BPG or the Code and any waiver from a provision of the BPG or the Code requiring disclosure will be disclosed on our corporate 
governance website.

Audit Committee; Audit Committee Financial Expert

The information regarding the Audit committee, its members and the Audit Committee financial experts is incorporated by reference to 
our Proxy Statement to filed in connection with the 2016 Annual Meeting of Stockholders.

ITEM 11.  EXECUTIVE COMPENSATION

The information required by this Item is incorporated by reference to our Proxy Statement to be filed in connection with the 2016 Annual 
Meeting of Stockholders.

ITEM  12.    SECURITY  OWNERSHIP  OF  CERTAIN  BENEFICIAL  OWNERS  AND  MANAGEMENT  AND  RELATED   

STOCKHOLDER MATTERS

EQUITY COMPENSATION PLAN INFORMATION TABLE

The following table provides information as of December 31, 2015 regarding the number of shares of common stock that may be issued 
under our equity compensation plans.

(a)
Number of securities to 
be issued upon exercise 
of outstanding options, 
warrants and rights

(b)
Weighted-average 
exercise price of 
outstanding options, 
warrants and rights

(c) 
Number of securities 
remaining available for 
future issuance under 
equity compensation 
plans excluding 
securities reflected in 
column (a)

11,606,329

—
11,606,329

$28.18

—
$28.18

20,092,604

—
20,092,604

Plan Category

Equity compensation plans approved by

security holders

Equity compensation plans not approved by

security holders

Total

Other than information regarding securities authorized for issuance under equity compensation plans, the information required by this 
Item is incorporated by reference to our Proxy Statement to be filed in connection with the 2016 Annual Meeting of Stockholders.

ITEM 13.  CERTAIN RELATIONSHIPS, RELATED TRANSACTIONS AND DIRECTOR INDEPENDENCE 

The information required by this Item is incorporated by reference to our Proxy Statement to be filed in connection with the 2016 Annual 
Meeting of Stockholders.

ITEM 14.  PRINCIPAL ACCOUNTANT FEES AND SERVICES

The information required by this Item is incorporated by reference to our Proxy Statement to be filed in connection with the 2016 Annual 
Meeting of Stockholders.

34

ITEM 15. EXHIBITS AND FINANCIAL STATEMENT SCHEDULES

PART IV

(a)  1.  Financial statements - see "Index to Consolidated Financial Statements and Supplemental Data" on page 37 of this Form 10-

K.

2.  Financial statement schedules - see "Index to Consolidated Financial Statements and Supplemental Data" on page 37 of this 

Form 10-K.

3. 

Index to Exhibits

Reg. S-K
exhibits
3(a)

3(b)

4(a)

4(b)

4(c)

4(d)

10(a) *

Restated Certificate of Incorporation of Pitney Bowes Inc.

Description

Pitney Bowes Inc. Amended and Restated By-laws (effective May 
10, 2013)

Form of Indenture between the Company and SunTrust Bank, as 
Trustee

Supplemental Indenture No. 1 dated April 18, 2003 between the 
Company and SunTrust Bank, as Trustee

Form of Indenture between the Company and Citibank, N.A., as 
Trustee, dated as of February 14, 2005

First Supplemental Indenture, by and among Pitney Bowes Inc., 
The Bank of New York, and Citibank, N.A., to the Indenture, dated 
as  of  February  14,  2005,  by  and  between  the  Company  and 
Citibank
Retirement Plan for Directors of Pitney Bowes Inc.

10(b) *

Pitney Bowes Inc. Directors' Stock Plan  (as amended and restated 
1999)

10(b.1) *

Pitney  Bowes  Inc.  Directors'  Stock  Plan    (Amendment  No.  1, 
effective as of May 12, 2003)

10(b.2) *

Pitney  Bowes  Inc.  Directors'  Stock  Plan  (Amendment  No.  2, 
effective as of May 1, 2007)

10(b.3) *

Pitney Bowes Inc. Directors' Stock Plan (Amended and Restated 
effective May 12, 2014)

Status or incorporation by reference
Incorporated by reference to Exhibit 3(c) to Form 8-K filed with 
the  Commission  on  May  12,  2011  (Commission  file  number 
1-3579)
Incorporated by reference to Exhibit 3(d) to Form 8-K filed with 
the  Commission  on  May  13,  2013  (Commission  file  number 
1-3579)
Incorporated by reference to Exhibit 4.4 to Registration Statement 
on  Form  S-3  (No.  333-72304)  filed  with  the  Commission  on 
October 26, 2001
Incorporated by reference to Exhibit 4.1 to Form 8-K filed with 
the Commission on August 18, 2004

Incorporated by reference to Exhibit 4(a) to Registration Statement 
on Form S-3ASR (No. 333-151753) filed with the Commission 
on June 18, 2008
Incorporated by reference to Exhibit 4.1 to Form 8-K filed with 
the Commission on October 24, 2007 (Commission file number 
1-3579)

Incorporated by reference to Exhibit 10(a) to Form 10-K filed with 
the  Commission  on  March  30,  1993  (Commission  file  number 
1-3579)
Incorporated by reference to Exhibit (i) to Form 10-K filed with 
the  Commission  on  March  30,  2000  (Commission  file  number 
1-3579)
Incorporated by reference to Exhibit 10 to Form 10-Q filed with 
the  Commission  on August 11, 2003  (Commission  file  number 
1-3579)
Incorporated by reference to Exhibit 10(b.2) to Form 10-K filed 
with the Commission on March 1, 2007 (Commission file number 
1-3579)
Exhibit 10(b.3)

10(c) *

Pitney Bowes Stock Plan (as amended and restated as of January 
1, 2002)

10(d) *

Pitney  Bowes  Inc.  2007  Stock  Plan  (as  amended  November  7, 
2009)

10(e) *

Pitney Bowes Inc. Key Employees' Incentive Plan (as amended 
and restated October 1, 2007) (as amended November 7, 2009)

10(f) *

Pitney  Bowes  Severance  Plan  (as  amended  and  restated  as  of 
January 1, 2008)

10(g) *

Pitney Bowes Senior Executive Severance Policy (as amended 
and restated as of January 1, 2008)

Incorporated  by  reference  to  Annex  1  to  the  Definitive  Proxy 
Statement for the 2002 Annual Meeting of Stockholders filed with 
the  Commission  on  March  26,  2002  (Commission  file  number 
1-3579)

Incorporated by reference to Exhibit (v) to Form 10-K filed with 
the Commission on February 26, 2010 (Commission file number 
1-3579)
Incorporated by reference to Exhibit (iv) to Form 10-K filed with 
the Commission on February 26, 2010 (Commission file number 
1-3579)
Incorporated by reference to Exhibit 10(e) to Form 10-K filed with 
the Commission on February 29, 2008 (Commission file number 
1-3579)

Incorporated by reference to Exhibit 10(f) to Form 10-K filed with 
the Commission on February 29, 2008 (Commission file number 
1-3579)

35

 
 
Reg. S-K
exhibits
10(h) *

Description
Pitney Bowes Inc. Deferred Incentive Savings Plan for the Board 
of Directors, as amended and restated effective January 1, 2009

10(i) *

Pitney Bowes Inc. Deferred Incentive Savings Plan as amended 
and restated effective January 1, 2009

10(j) *

Pitney Bowes Inc. 1998 U.K. S.A.Y.E. Stock Option Plan

10(k) *

Form of Long Term Incentive Award Agreement

10(l)*

10(m)*

10(o)*

Stock purchase agreement dated May 11, 2015 between Pitney 
Bowes Inc. and Red Ventures HoldCo, LP.
Agreement and plan of mergers dated May 5, 2015, by and among 
Pitney Bowes Inc., BrickBreaker Acquisition Corp and Borderfree 
Inc.
Pitney Bowes Director Equity Deferral plan dated November 8, 
2013 (effective May 12, 2014)

10(p)*

10(q)*

Pitney Bowes Executive Equity Deferral Plan dated November 7, 
2014
Pitney Bowes Inc. 2013 Stock Plan

12

21

23

31.1

31.2

32.1

32.2

Computation of ratio of earnings to fixed charges

Subsidiaries of the registrant

Consent of experts and counsel

Certification of Chief Executive Officer Pursuant to Rules 13a-14
(a) and 15d-14(a) under the Securities Exchange Act of 1934, as 
amended.
Certification of Chief Financial Officer Pursuant to Rules 13a-14
(a) and 15d-14(a) under the Securities Exchange Act of 1934, as 
amended.
Certification  of  Chief  Executive  Officer Pursuant  to  18  U.S.C. 
Section 1350
Certification  of  Chief  Financial  Officer  Pursuant  to  18  U.S.C. 
Section 1350

101.INS XBRL Report Instance Document

101.SCH XBRL Taxonomy Extension Schema Document

101.CAL XBRL Taxonomy Calculation Linkbase Document

101.DEF XBRL Taxonomy Definition Linkbase Document

101.LAB XBRL Taxonomy Label Linkbase Document

101.PRE XBRL Taxonomy Presentation Linkbase Document

Status or incorporation by reference
Incorporated by reference to Exhibit 10(g) to Form 10-K filed with 
the Commission on February 26, 2009 (Commission file number 
1-3579)
Incorporated by reference to Exhibit 10(h) to Form 10-K filed with 
the Commission on February 26, 2009 (Commission file number 
1-3579)

Incorporated  by  reference  to Annex  II  to  the  Definitive  Proxy 
Statement for the 2006 Annual Meeting of Stockholders filed with 
the  Commission  on  March  23,  2006  (Commission  file  number 
1-3579)

Incorporated by reference to Exhibit 10(k) to Form 10-K filed with 
the Commission on February 21, 2014 (Commission file number 
1-3579)
Incorporated by reference to Exhibit 2.1 to Form 8-K filed May 
11, 2015 (Commission file number 1-3579)
Incorporated by reference to Exhibit 2.1 to Form 8-K filed May 
7, 2015 (Commission file number 1-3579)

Exhibit 10(o)

Exhibit 10(p)

Incorporated  by  reference  to Annex A  to  the  Definitive  Proxy 
Statement for the 2013 Annual Meeting of Stockholders filed with 
the  Commission  on  March  25,  2013  (Commission  file  number 
1-3579)
Exhibit 12

Exhibit 21

Exhibit 23

Exhibit 31.1

Exhibit 31.2

Exhibit 32.1

Exhibit 32.2

* The Exhibits identified above with an asterisk (*) are management contracts or compensatory plans or arrangements.

The Company has outstanding certain other long-term indebtedness.  Such long-term indebtedness does not exceed 10% of the total assets of the Company; therefore, 
copies of instruments defining the rights of holders of such indebtedness are not included as exhibits.  The Company agrees to furnish copies of such instruments to the 
SEC upon request.

36

SIGNATURES

Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the Registrant has duly caused this report to 
be signed on its behalf by the undersigned, thereunto duly authorized.

Date: February 22, 2016 

PITNEY BOWES INC.
Registrant

By: /s/ Marc B. Lautenbach
    Marc B. Lautenbach
    President and Chief Executive Officer

Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf 
of the Registrant and in the capacities and on the dates indicated.

Signature

/s/ Marc B. Lautenbach
Marc B. Lautenbach

/s/ Michael Monahan
Michael Monahan

/s/ Steven J. Green
Steven J. Green

/s/ Michael I. Roth
Michael I. Roth

/s/ Linda G. Alvarado
Linda G. Alvarado

/s/ Anne M. Busquet
Anne M. Busquet

/s/ Roger Fradin
Roger Fradin

/s/ Anne Sutherland Fuchs
Anne Sutherland Fuchs

/s/ S. Douglas Hutcheson
S. Douglas Hutcheson

/s/ Eduardo R. Menascé
Eduardo R. Menascé

/s/ Linda S. Sanford
Linda S. Sanford

/s/ David L. Shedlarz
David L. Shedlarz

/s/ David B. Snow, Jr.
David B. Snow, Jr.

Title

Date

President and Chief Executive Officer - Director

February 22, 2016

Executive Vice President, Chief Operating Officer and Chief
Financial Officer (Principal Financial Officer)

February 22, 2016

Vice President-Finance and Chief Accounting Officer (Principal
Accounting Officer)

February 22, 2016

Non-Executive Chairman - Director

February 22, 2016

Director

Director

Director

Director

Director

Director

Director

Director

Director

37

February 22, 2016

February 22, 2016

February 22, 2016

February 22, 2016

February 22, 2016

February 22, 2016

February 22, 2016

February 22, 2016

February 22, 2016

 
 
Report of Independent Registered Public Accounting Firm

Consolidated Financial Statements of Pitney Bowes Inc.

Consolidated Statements of Income for the Years Ended December 31, 2015, 2014 and 2013

Consolidated Statements of Comprehensive Income for the Years Ended December 31, 2015, 2014 and 2013

Consolidated Balance Sheets at December 31, 2015 and 2014

Consolidated Statements of Cash Flows for the Years Ended December 31, 2015, 2014 and 2013

Consolidated Statements of Stockholders' Equity for the Years Ended December 31, 2015, 2014 and 2013

Notes to Consolidated Financial Statements

Financial Statement Schedule

Schedule II - Valuation and Qualifying Accounts and Reserves

Page Number

39

40

41

42

43

44

45

91

38

Report of Independent Registered Public Accounting Firm 

To the Stockholders and Board of Directors of Pitney Bowes Inc.

In our opinion, the accompanying consolidated balance sheets and the related consolidated statements of income, of comprehensive 
income, of stockholders’ equity (deficit) and of cash flows present fairly, in all material respects, the financial position of Pitney Bowes 
Inc. and its subsidiaries at December 31, 2015 and 2014, and the results of their operations and their cash flows for each of the three 
years in the period ended December 31, 2015 in conformity with accounting principles generally accepted in the United States of America.  
In addition, in our opinion, the financial statement schedule listed in the accompanying index presents fairly, in all material respects, the 
information  set  forth  therein  when  read  in  conjunction  with  the  related  consolidated  financial  statements.   Also  in  our  opinion,  the 
Company maintained, in all material respects, effective internal control over financial reporting as of December 31, 2015, based on 
criteria established in Internal Control - Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the 
Treadway Commission (COSO).  The Company’s management is responsible for these financial statements and financial statement 
schedule, for maintaining effective internal control over financial reporting and for its assessment of the effectiveness of internal control 
over financial reporting, included in Management’s Report on Internal Control over Financial Reporting appearing under Item 9A.  Our 
responsibility is to express opinions on these financial statements, on the financial statement schedule, and on the Company’s internal 
control over financial reporting based on our integrated audits.  We conducted our audits in accordance with the standards of the Public 
Company Accounting Oversight Board (United States).  Those standards require that we plan and perform the audits to obtain reasonable 
assurance about whether the financial statements are free of material misstatement and whether effective internal control over financial 
reporting was maintained in all material respects.  Our audits of the financial statements included examining, on a test basis, evidence 
supporting the amounts and disclosures in the financial statements, assessing the accounting principles used and significant estimates 
made by management, and evaluating the overall financial statement presentation.  Our audit of internal control over financial reporting 
included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, and 
testing and evaluating the design and operating effectiveness of internal control based on the assessed risk.  Our audits also included 
performing such other procedures as we considered necessary in the circumstances.  We believe that our audits provide a reasonable 
basis for our opinions.

As discussed in Note 1 to the consolidated financial statements, the Company changed the manner in which it classifies deferred tax 
assets and liabilities as of December 31, 2015.

As discussed in Note 1 to the consolidated financial statements, the Company changed the manner in which it accounts for discontinued 
operations in 2014.

A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of 
financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting 
principles.  A company’s internal control over financial reporting includes those policies and procedures that (i) pertain to the maintenance 
of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (ii) provide 
reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally 
accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations 
of  management  and  directors  of  the  company;  and  (iii) provide  reasonable  assurance  regarding  prevention  or  timely  detection  of 
unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect on the financial statements.

Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements.  Also, projections 
of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in 
conditions, or that the degree of compliance with the policies or procedures may deteriorate.

As described in the Report of Management on Internal Control over Financial Reporting, management has excluded Borderfree from its 
assessment of internal control over financial reporting as of December 31, 2015 because it was acquired by the Company in a purchase 
business combination during 2015. We have also excluded Borderfree from our audit of internal control over financial reporting. Borderfree 
is  a  wholly-owned  subsidiary  whose  total  consolidated  assets  and  total  consolidated  net  revenues  represent  approximately  8%  and 
approximately 2%, respectively, of the related consolidated financial statement amounts as of and for the year ended December 31, 2015.

/s/PricewaterhouseCoopers LLP
Stamford, CT
February 22, 2016

39

PITNEY BOWES INC.
CONSOLIDATED STATEMENTS OF INCOME
(In thousands, except per share amounts)

Revenue:

Equipment sales
Supplies
Software
Rentals
Financing
Support services
Business services
Total revenue
Costs and expenses:

Cost of equipment sales
Cost of supplies
Cost of software
Cost of rentals
Financing interest expense
Cost of support services
Cost of business services
Selling, general and administrative
Research and development
Restructuring charges and asset impairments, net
Interest expense, net
Other (income) expense, net
Total costs and expenses

Income from continuing operations before income taxes
Provision for income taxes
Income from continuing operations
Income (loss) from discontinued operations, net of tax
Net income
Less: Preferred stock dividends of subsidiaries attributable to noncontrolling interests
Net income - Pitney Bowes Inc.
Amounts attributable to common stockholders:
Net income from continuing operations
Income (loss) from discontinued operations, net of tax
Net income - Pitney Bowes Inc.

Basic earnings per share attributable to common stockholders (1):

Continuing operations
Discontinued operations
Net income - Pitney Bowes Inc.

Diluted earnings per share attributable to common stockholders (1):

Continuing operations
Discontinued operations
Net income - Pitney Bowes Inc.

Dividends declared per share of common stock

(1)  The sum of the earnings per share amounts may not equal the totals due to rounding.

2015

Years Ended December 31,
2014

2013

$

$

$

$

$

$

$

$

$

695,159
288,103
386,506
441,663
410,035
554,764
801,830
3,578,060

331,069
88,802
113,580
84,188
71,791
322,960
546,201
1,279,961
110,156
25,782
87,583
(94,838)
2,967,235
610,825
189,778
421,047
5,271
426,318
18,375
407,943

402,672
5,271
407,943

2.01
0.03
2.04

2.00
0.03
2.03

0.75

$

$

$

$

$

$

$

$

$

770,371
300,040
429,743
484,629
432,859
625,135
778,727
3,821,504

365,724
93,675
123,760
97,338
78,562
377,003
544,729
1,378,400
109,931
84,560
90,888
45,738
3,390,308
431,196
112,815
318,381
33,749
352,130
18,375
333,755

300,006
33,749
333,755

1.49
0.17
1.65

1.47
0.17
1.64

0.75

$

$

$

$

$

$

$

$

$

867,593
285,730
398,664
512,493
448,906
646,657
631,292
3,791,335

422,580
89,365
110,653
100,335
77,719
400,038
449,932
1,420,096
110,412
84,344
109,268
32,639
3,407,381
383,954
77,967
305,987
(144,777)
161,210
18,375
142,835

287,612
(144,777)
142,835

1.43
(0.72)
0.71

1.42
(0.71)
0.70

0.9375

See Notes to Consolidated Financial Statements

40

 
 
 
 
 
 
 
 
 
 
PITNEY BOWES INC.
CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME
(In thousands)

Net income

Less: Preferred stock dividends attributable to noncontrolling interests

Net income - Pitney Bowes Inc.

Other comprehensive (loss) income, net of tax:

Foreign currency translations
Net unrealized gain on cash flow hedges, net of tax of $484, $1,080 and $894,

respectively

Net unrealized (loss) gain on available for sale securities, net of tax of $(1,427), $2,775

and $(3,689), respectively

Adjustments to pension and postretirement plans, net of tax of $13,844, $(106,336) and

$64,316, respectively

Amortization of pension and postretirement costs, net of tax of $15,966, $15,643 and

$19,228, respectively

Other comprehensive (loss) income

Comprehensive income - Pitney Bowes Inc.

Years Ended December 31,

2015

2014

2013

$

426,318

$

352,130

$

18,375

407,943

18,375

333,755

161,210

18,375

142,835

(88,137)

(93,368)

(46,236)

777

(2,430)

1,691

4,735

1,397

(6,282)

19,146

(212,818)

122,023

28,165

(42,479)

28,160

(271,600)

$

365,464

$

62,155

$

35,755

106,657

249,492

See Notes to Consolidated Financial Statements

41

PITNEY BOWES INC.
CONSOLIDATED BALANCE SHEETS
(In thousands, except share amounts)

ASSETS
Current assets:

Cash and cash equivalents
Short-term investments
Accounts receivable (net of allowance of $9,262 and $10,742, respectively)
Short-term finance receivables (net of allowance of $15,514 and $19,108, respectively)
Inventories
Current income taxes
Other current assets and prepayments
Assets held for sale

Total current assets
Property, plant and equipment, net
Rental property and equipment, net
Long-term finance receivables (net of allowance of $6,249 and $9,002, respectively)
Goodwill
Intangible assets, net
Noncurrent income taxes
Other assets
Total assets

LIABILITIES, NONCONTROLLING INTERESTS AND STOCKHOLDERS’ EQUITY
Current liabilities:

Accounts payable and accrued liabilities
Current income taxes
Current portion of long-term obligations
Advance billings
Total current liabilities
Deferred taxes on income
Tax uncertainties and other income tax liabilities
Long-term debt
Other noncurrent liabilities
Total liabilities

Noncontrolling interests (Preferred stockholders’ equity in subsidiaries)
Commitments and contingencies (See Note 17)

Stockholders’ equity:

Cumulative preferred stock, $50 par value, 4% convertible
Cumulative preference stock, no par value, $2.12 convertible
Common stock, $1 par value (480,000,000 shares authorized; 323,337,912 shares issued)
Additional paid-in capital
Retained earnings
Accumulated other comprehensive loss
Treasury stock, at cost (127,816,704 and 122,309,948 shares, respectively)

Total Pitney Bowes Inc. stockholders’ equity
Total liabilities, noncontrolling interests and stockholders’ equity

See Notes to Consolidated Financial Statements

42

December 31,
2015

December 31,
2014

$

$

$

$

$

$

$

650,557
117,021
457,327
935,170
88,824
6,584
64,325
—
2,319,808
330,088
180,662
763,054
1,745,957
187,378
70,294
544,221
6,141,462

1,448,321
16,620
461,085
353,025
2,279,051
205,668
68,429
2,507,912
605,310
5,666,370

1,054,118
49,135
437,275
1,000,304
84,827
28,584
57,173
52,271
2,763,687
285,091
200,380
819,721
1,672,721
82,173
98,806
577,123
6,499,702

1,572,971
30,527
324,879
386,846
2,315,223
114,950
86,127
2,927,127
682,646
6,126,073

296,370

296,370

1
505
323,338
161,280
5,155,537
(888,635)
(4,573,305)
178,721
6,141,461

$

1
548
323,338
178,852
4,897,708
(846,156)
(4,477,032)
77,259
6,499,702

 
 
 
 
 
 
 
PITNEY BOWES INC.
CONSOLIDATED STATEMENTS OF CASH FLOWS
(In thousands)

Years Ended December 31,

2015

2014

2013

Cash flows from operating activities:

Net income
Restructuring payments
Tax and other payments on sale of businesses and leveraged lease assets
Net tax (payments) receipts from other investments
Adjustments to reconcile net income to net cash provided by operating activities:

$

$

426,318
(62,086)
—
(20,602)

Restructuring charges and asset impairments
Goodwill impairment
Depreciation and amortization
(Gain) loss on sale of businesses
Gain on sale of leveraged lease assets, net of tax
Stock-based compensation
Proceeds from settlement of derivative instruments
Deferred tax provision (benefit)
Changes in operating assets and liabilities:

(Increase) decrease in accounts receivable, net of acquisitions/divestitures
Decrease in finance receivables
(Increase) decrease in inventories
(Increase) decrease in other current assets and prepayments
Decrease in accounts payable and accrued liabilities
Increase (decrease) in current and non-current income taxes
Increase (decrease) in advance billings
Other, net

Net cash provided by operating activities

Cash flows from investing activities:

Purchases of available-for-sale securities
Proceeds from sales/maturities of investment securities
Purchases of held-to-maturity investments
Capital expenditures
Proceeds from sale of assets
Reserve account deposits and other
Proceeds from sale of businesses, net of cash transferred
Acquisitions, net of cash acquired
Other investing activities

Net cash (used in) provided by investing activities

Cash flows from financing activities:

Proceeds from issuance of long-term debt
Principal payments of long-term obligations
Increase in short-term borrowings
Dividends paid to stockholders
Dividends paid to noncontrolling interests
Common stock repurchases
Other financing activities

Net cash used in financing activities
Effect of exchange rate changes on cash and cash equivalents
(Decrease) increase in cash and cash equivalents
Cash and cash equivalents at beginning of period
Cash and cash equivalents at end of period
Cash interest paid
Cash income tax payments, net of refunds

25,782
—
173,312
(105,826)
(2,152)
21,049
—
40,184

(13,844)
96,611
(7,621)
(10,787)
(111,953)
21,567
1,344
43,343
514,639

(205,256)
207,063
(69,329)
(166,329)
52,110
(24,202)
289,211
(393,695)
7,339
(303,088)

150,950
(516,070)
90,000
(150,114)
(18,375)
(131,719)
4,603
(570,725)
(44,387)
(403,561)
1,054,118
650,557
165,287
138,877

$
$
$

$
$
$

See Notes to Consolidated Financial Statements

43

352,130
(56,162)
—
5,737

83,466
—
198,088
(28,151)
—
17,446
—
1,454

45,046
119,668
9,104
(10,106)
(51,080)
(52,080)
(18,695)
39,661
655,526

(680,582)
628,727
—
(180,556)
—
(15,666)
102,392
—
(1,585)
(147,270)

508,525
(599,850)
—
(151,611)
(18,375)
(50,003)
(530)
(311,844)
(29,082)
167,330
886,788
1,054,118
180,250
203,193

$

$
$
$

161,210
(59,520)
(75,545)
—

86,175
101,415
211,243
42,450
—
14,921
8,059
(33,770)

58,980
123,587
67,188
3,172
(95,843)
6,322
(16,450)
21,230
624,824

(374,230)
370,631
—
(137,512)
—
(20,104)
389,680
—
12,691
241,156

411,613
(1,079,207)
—
(188,846)
(18,375)
—
6,753
(868,062)
(12,973)
(15,055)
901,843
886,788
199,505
224,432

 
 
 
 
 
 
 
 
 
 
PITNEY BOWES INC.
CONSOLIDATED STATEMENTS OF STOCKHOLDERS' EQUITY 
(In thousands)

Preferred
stock

Preference
stock

Common
Stock

Additional
Paid-in
Capital

Retained
earnings

Accumulated
other
comprehensive
loss

Treasury
stock

Total
equity

Balance at December 31, 2012

$

4

$

648

$ 323,338

$

223,847

$ 4,761,575

$

(681,213) $(4,500,795) $

127,404

Net income - Pitney Bowes Inc.

Other comprehensive loss

Cash dividends

Common

Preference

Issuances of common stock

Conversions to common stock

Stock-based compensation

Balance at December 31, 2013

Net income - Pitney Bowes Inc.

Other comprehensive income

Cash dividends

Common

Preference

Issuances of common stock

—

—

—

—

—

—

—

4

—

—

—

—

—

—

—

—

—

—

(57)

—

591

—

—

—

—

—

Conversions to common stock

(3)

(43)

Stock-based compensation

Repurchase of common stock

Repurchase of subsidiary shares from
noncontrolling interest

Balance at December 31, 2014

Net income - Pitney Bowes Inc.

Other comprehensive loss

Cash dividends

Common

Preference

Issuances of common stock

Conversions to common stock

Stock-based compensation

Repurchase of common stock

—

—

—

1

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

(40,569)

(1,222)

14,921

142,835

—

—

106,657

(188,800)

(46)

—

—

—

—

—

—

—

—

—

—

—

—

42,774

1,279

142,835

106,657

(188,800)

(46)

2,205

—

—

14,921

323,338

196,977

4,715,564

(574,556)

(4,456,742)

205,176

—

—

—

—

—

—

—

—

—

—

—

—

—

(27,081)

(970)

17,446

—

(7,520)

333,755

—

—

(271,600)

(151,567)

(44)

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

28,697

1,016

333,755

(271,600)

(151,567)

(44)

1,616

—

—

17,446

(50,003)

(50,003)

—

(7,520)

—

—

—

548

323,338

178,852

4,897,708

(846,156)

(4,477,032)

77,259

—

—

—

—

—

(43)

—

—

—

—

—

—

—

—

—

—

—

—

—

—

(37,705)

(916)

21,049

—

407,943

—

—

(42,479)

(150,073)

(41)

—

—

—

—

—

—

—

—

—

—

—

—

—

—

407,943

(42,479)

(150,073)

(41)

34,487

(3,218)

959

—

—

21,049

(131,719)

(131,719)

Balance at December 31, 2015

$

1

$

505

$ 323,338

$

161,280

$ 5,155,537

$

(888,635) $(4,573,305) $

178,721

See Notes to Consolidated Financial Statements

44

PITNEY BOWES INC.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(Tabular dollars in thousands, except per share amounts)

1.  Summary of Significant Accounting Policies

Basis of Presentation

The accompanying Consolidated Financial Statements of Pitney Bowes Inc. (we, us, our, or the company) and its wholly owned subsidiaries 
have been prepared in conformity with accounting principles generally accepted in the United States of America (GAAP). Intercompany 
transactions  and  balances  have  been  eliminated.  Certain  prior  year  amounts  have  been  reclassified  to  conform  to  the  current  year 
presentation. 

As a result of the acquisition of Borderfree, Inc. (Borderfree) in June 2015 and the sale of our Marketing Services business, Imagitas, in 
May 2015 (see Note 3), we realigned our segment reporting to conform to the way we now manage our segments and recast prior period 
amounts to conform to the current year presentation (see Note 2). Our business continues to be organized around three distinct sets of 
solutions – Small and Medium Business (SMB) Solutions, Enterprise Business Solutions and Digital Commerce Solutions (DCS). Under 
the new segment reporting, there were no changes to SMB Solutions or Enterprise Business Solutions; however, within DCS, our Software 
Solutions operations and Global Ecommerce operations are reported as reportable segments. The Other segment is comprised of Imagitas. 
Imagitas was previously reported in DCS. 

Use of Estimates
The preparation of financial statements in conformity with GAAP requires the use of estimates and assumptions that affect the reported 
amounts  of  assets,  liabilities,  revenues,  expenses  and  accompanying  disclosures,  including  the  disclosure  of  contingent  assets  and 
liabilities. These estimates and assumptions are based on management's best knowledge of current events, historical experience and other 
information available when the financial statements are prepared. These estimates include, but are not limited to, revenue recognition for 
multiple element arrangements, the allocation of purchase price to tangible and intangible assets acquired and liabilities assumed in 
business combinations, goodwill and intangible asset impairment review, allowance for doubtful accounts and credit losses, residual 
values of leased assets, useful lives of long-lived and intangible assets, restructuring costs, pensions and other postretirement costs, income 
tax reserves, deferred tax asset valuation allowance, stock-based compensation expense and loss contingencies. Actual results could differ 
from those estimates and assumptions.  

Cash Equivalents and Short-Term Investments

Cash equivalents include liquid investments with maturities of three months or less at the date of purchase. Short-term investments include 
investments with a maturity of greater than three months but less than one year from the reporting date.

Investment Securities

Investment securities that management has the positive intent and ability to hold to maturity are classified as held-to-maturity and are 
carried at amortized cost. Investment securities not classified as held-to-maturity are classified as available-for-sale and recorded at fair 
value,  with  unrealized  gains  and  losses  reported  in  other  comprehensive  income,  net  of  tax.  Purchase  premiums  and  discounts  are 
recognized in interest income using the effective interest method over the term of the security. Gains and losses on the sale of available-
for-sale securities are recorded on the trade date and are determined using the specific identification method. Investment securities are 
recorded in the Consolidated Balance Sheets as cash and cash equivalents, short-term investments and other assets depending on the 
investment's maturity. 

Accounts Receivable and Allowance for Doubtful Accounts 

We estimate the probable losses on accounts receivable and provide an allowance for doubtful accounts. The estimate of probable losses 
is based on historical loss experience, aging of receivables, adverse situations that may affect a client's ability to pay and prevailing 
economic conditions. We continually evaluate the adequacy of the allowance for doubtful accounts and make adjustments as necessary. 
The assumptions used in determining an estimate of probable losses are inherently subjective and actual results may differ significantly 
from estimated reserves. 

Accounts receivable are generally due within 30 days after the invoice date.  Accounts deemed uncollectible are written off against the 
allowance after all collection efforts have been exhausted and management deems the account to be uncollectible. We believe that our 
accounts receivable credit risk is low because of the geographic and industry diversification of our clients and small account balances 
for most of our clients. 

45

 
PITNEY BOWES INC.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(Tabular dollars in thousands, except per share amounts)

Finance Receivables and Allowance for Credit Losses

Finance receivables are composed of sales-type lease receivables and unsecured revolving loan receivables. We estimate the probable 
losses and provide an allowance for credit losses. The estimate of probable losses is based on historical loss experience, the nature and 
volume of our portfolios, adverse situations that may affect a client's ability to pay, prevailing economic conditions and our ability to 
manage the collateral. We continually evaluate the adequacy of the allowance for credit losses and make adjustments as necessary. The 
assumptions used in determining an estimate of credit losses are inherently subjective and actual results may differ significantly from 
estimated reserves.  

We establish credit approval limits based on the credit quality of the client and the type of equipment financed. Our policy is to discontinue 
revenue recognition for lease receivables that are more than 120 days past due and for unsecured loan receivables that are more than 90 
days past due. We resume revenue recognition when the client's payments reduce the account aging to less than 60 days past due. Finance 
receivables deemed uncollectible are written off against the allowance after all collection efforts have been exhausted and management 
deems the account to be uncollectible. We believe that our finance receivable credit risk is low because of the geographic and industry 
diversification of our clients and small account balances for most of our clients. 

Inventories
Inventories are stated at the lower of cost or market. Cost is determined on the last-in, first-out (LIFO) basis for most U.S. inventories 
and on the first-in, first-out (FIFO) basis for most non-U.S. inventories.

Fixed Assets

Property, plant and equipment and rental equipment are stated at cost and depreciated principally using the straight-line method over 
their estimated useful lives, which are up to 50 years for buildings, three to 15 years for machinery and equipment, four to six years for 
rental equipment and three to five years for computer equipment. Major improvements which add to productive capacity or extend the 
life of an asset are capitalized while repairs and maintenance are charged to expense as incurred. Leasehold improvements are amortized 
over the shorter of the estimated useful life or the remaining lease term. Fully depreciated assets are retained in fixed assets and accumulated 
depreciation until they are removed from service.

We capitalize certain costs of software developed for internal use. Capitalized costs include purchased materials and services, payroll 
and personnel-related costs and interest. The cost of internally developed software is amortized on a straight-line basis over its estimated 
useful life, principally three to 10 years

Intangible assets

Finite-lived intangible assets are amortized over their estimated useful lives, principally three to 15 years, using either the straight-line 
method or an accelerated attrition method. 

Research and Development Costs

Research and product development costs include engineering costs related to research and product development activities and are expensed 
as incurred.  

Impairment Review for Long-lived and Finite-Lived Intangible Assets

Long-lived assets and finite-lived intangible assets are reviewed for impairment whenever events or changes in circumstances indicate 
that the carrying amount may not be fully recoverable. The estimated undiscounted future cash flows expected to result from the use and 
eventual disposition of the asset is compared to the asset's carrying value. If the sum of the undiscounted cash flows is less than the asset's 
carrying value, an impairment charge is recorded for an amount by which the asset's carrying value exceeds its fair value. The fair value 
of the impaired asset is determined using probability weighted expected cash flow estimates, quoted market prices when available and 
appraisals, as appropriate. We derive cash flow estimates from our long-term business plans and historical experience.  

Impairment Review for Goodwill

Goodwill is tested annually for impairment at the reporting unit level during the fourth quarter or sooner when circumstances indicate 
an impairment may exist. A reporting unit is the operating segment, or a business that is one level below that operating segment.  Reporting 
units are aggregated as a single reporting unit if they have similar economic characteristics. Goodwill is tested for impairment using a 
two-step approach. In the first step, the fair value of each reporting unit is determined and compared to the reporting unit's carrying value, 
including goodwill. If the fair value of a reporting unit is less than its carrying value, the second step of the goodwill impairment test is 
performed to measure the amount of impairment, if any. In the second step, the fair value of the reporting unit is allocated to the assets 
and liabilities of the reporting unit as if it had been acquired in a business combination and the purchase price was equivalent to the fair 

46

PITNEY BOWES INC.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(Tabular dollars in thousands, except per share amounts)

value of the reporting unit. The excess of the fair value of the reporting unit over the amounts assigned to its assets and liabilities is 
referred to as the implied fair value of goodwill. The implied fair value of the reporting unit's goodwill is then compared to the actual 
carrying value of goodwill. If the implied fair value of goodwill is less than the carrying value of goodwill, an impairment loss is recognized 
for the difference. The fair value of a reporting unit is determined based on a combination of various techniques, including the present 
value of future cash flows, multiples of competitors and multiples from sales of like businesses. 

Retirement Plans

Net periodic benefit cost includes current service cost, interest cost, expected return on plan assets and the amortization of actuarial gains 
and losses. Actuarial gains and losses arise from actual experiences that differ from previous assumptions as well as changes in assumptions 
including expected return on plan assets, discount rates used to measure pension and other postretirement obligations and life expectancy. 
The expected return on assets is measured using the market-related value of assets, which is a calculated value that recognizes changes 
in the fair value of plan assets over five years. Actuarial gains and losses are recognized in other comprehensive income, net of tax, and 
amortized to benefit cost over the life expectancy of inactive plan participants. The funded status of pension and other postretirement 
benefit plans is recognized in the Consolidated Balance Sheets. 

Stock-based Compensation

We measure compensation expense for stock-based awards based on the estimated fair value of the awards expected to vest (net of 
estimated forfeitures) and recognize the expense on a straight-line basis over the requisite service period. The fair value of stock awards 
is estimated using a Black-Scholes valuation model or a Monte Carlo simulation model.  These models require assumptions be made 
regarding the expected stock price volatility, risk-free interest rate, life of the award and dividend yield. The expected stock price volatility 
is based on historical price changes of our stock. The risk-free interest rate is based on U.S. Treasuries with a term equal to the expected 
life of the stock award. The expected life of the award and expected dividend yield are based on historical experience.  We believe that 
the valuation techniques and underlying assumptions are appropriate in estimating the fair value of stock awards.

Revenue Recognition

We derive revenue from multiple sources including sales, rentals, financing and services. Certain transactions are consummated at the 
same time and can therefore generate revenue from multiple sources. The most common form of these transactions involves a sale or 
non-cancelable lease of equipment, a meter rental and an equipment maintenance agreement. In these multiple element arrangements, 
revenue is allocated to each of the elements based on relative "selling prices" and the selling price for each of the elements is determined 
based on vendor specific objective evidence (VSOE). We establish VSOE of selling prices for our products and services based on the 
prices charged for each element when sold separately in standalone transactions. The allocation of relative selling price to the various 
elements impacts the timing of revenue recognition, but does not change the total revenue recognized. Revenue is allocated to the meter 
rental and equipment maintenance agreement elements using their respective selling prices charged in standalone and renewal transactions. 
For a sale transaction, revenue is allocated to the equipment based on a range of selling prices in standalone transactions. For a lease 
transaction, revenue is allocated to the equipment based on the present value of the remaining minimum lease payments. The amount 
allocated to equipment is compared to the range of selling prices in standalone transactions during the period to ensure the allocated 
equipment amount approximates average selling prices. More specifically, revenue related to our offerings is recognized as follows:

Sales Revenue

Sales of Equipment
We sell equipment directly to our customers and to distributors (re-sellers) throughout the world. We recognize revenue from these sales 
when the risks and rewards of ownership transfer to the client, which is generally upon shipment or acceptance by the customer. We 
recognize revenue from the sale of equipment under sales-type leases as equipment sales revenue at the inception of the lease. We do not 
typically offer any rights of return or stock balancing rights. Sales revenue from customized equipment, mail creation equipment and 
shipping products is generally recognized when installed.  

Sales of Supplies
Revenue related to supplies is generally recognized upon delivery.

Standalone Software Sales and Integration Services
We also have multiple element arrangements containing only software and software related elements. Software related elements may 
include  maintenance  and  support  services,  data  subscriptions,  training  and  integration  services.  Under  these  multiple  element 
arrangements, we allocate revenue based on VSOE for software related elements and use the residual method to determine the amount 
of software licenses revenue. Under the residual method, the fair-value of the undelivered elements is deferred and the remaining portion 
of the arrangement consideration is allocated to the delivered elements and recognized as revenue. The majority of our software license 

47

PITNEY BOWES INC.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(Tabular dollars in thousands, except per share amounts)

arrangements are bundled with maintenance and support services and we establish VSOE of fair value using a bell-shaped curve analysis 
for maintenance and support services renewal rates. If we cannot obtain VSOE for any undelivered software element, revenue is deferred 
until all deliverables have been delivered or until VSOE can be determined for any remaining undelivered software elements. 

We recognize revenue from standalone software licenses upon delivery of the product when persuasive evidence of an arrangement exists, 
delivery has occurred, the fee is fixed and determinable and collectability is probable. For software licenses that are included in a lease 
contract, we recognize revenue upon shipment of the software unless the lease contract specifies that the license expires at the end of the 
lease or the price of the software is deemed not fixed or determinable based on historical evidence of similar software leases. In these 
instances, revenue is recognized on a straight-line basis over the term of the lease contract. We recognize revenue from software requiring 
integration services at the point of customer acceptance. We recognize revenue related to off-the-shelf perpetual software licenses generally 
upon shipment.

Rentals Revenue 

We rent equipment, primarily postage meters and mailing equipment, under short-term rental agreements. Rentals revenue includes 
revenue from the subscription for digital meter services. We may invoice in advance for postage meter rentals according to the terms of 
the agreement. We initially defer these advanced billings and recognize rentals revenue on a straight-line basis over the invoice period.  
Revenues generated from financing clients for the continued use of equipment subsequent to the expiration of the original lease are 
recognized as rentals revenue. 

We capitalize certain initial direct costs incurred in consummating a rental transaction and recognize these costs over the expected term 
of the agreement. Amortization of initial direct costs was $8 million, $10 million and $11 million in 2015, 2014 and 2013, respectively. 
Initial direct costs included in rental property and equipment, net in the Consolidated Balance Sheets at December 31, 2015 and 2014 
were $20 million and $22 million, respectively.  

Financing Revenue

We provide lease financing for our products primarily through sales-type leases.  We also provide revolving lines of credit to our clients 
for the purchase of postage and supplies. We believe that our sales-type lease portfolio contains only normal collection risk.  Accordingly, 
we record the fair value of equipment as sales revenue, the cost of equipment as cost of sales and the minimum lease payments plus the 
estimated residual value as finance receivables. The difference between the finance receivable and the equipment fair value is recorded 
as unearned income and is amortized as income over the lease term using the interest method.  

Equipment residual values are determined at inception of the lease using estimates of equipment fair value at the end of the lease term.  
Estimates of future equipment fair value are based primarily on historical experience. We also consider forecasted supply and demand 
for various products, product retirement and launch plans, regulatory changes, remanufacturing strategies, used equipment markets, if 
any, competition and technological changes. We evaluate residual values on an annual basis or sooner if circumstances warrant. Declines 
in estimated residual values considered "other-than-temporary" are recognized immediately. Estimated increases in future residual values 
are not recognized until the equipment is remarketed. 

Support Services Revenue

We provide support services for our equipment primarily through maintenance contracts.  Revenue related to these agreements is recognized 
on a straight-line basis over the term of the agreement.

Business Services Revenue
Business services revenue includes revenue from presort mail services, global ecommerce solutions and shipping solutions. Prior to our 
divestiture of Imagitas in May 2015, business services revenue also included revenues from direct marketing services. Revenue for these 
services were recognized as the services were provided. 

We also evaluate whether it is appropriate to record revenue on a gross basis when we are acting as a principal in the transaction or net 
of costs when we are acting as an agent between the client and the vendor. We consider several factors in determining whether we are 
acting as principal or agent such as whether we are the primary obligor to the client, have control over the pricing and have credit risk.  

Shipping and Handling

Shipping and handling costs are recognized as incurred and recorded in cost of revenues.

48

PITNEY BOWES INC.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(Tabular dollars in thousands, except per share amounts)

Deferred Marketing Costs

We capitalize certain costs associated with the acquisition of new customers and recognize these costs over the expected revenue stream 
of eight years. Amortization of deferred marketing costs was $18 million, $23 million and $27 million in 2015, 2014 and 2013, respectively.  
Deferred marketing costs included in other assets in the Consolidated Balance Sheets at December 31, 2015 and 2014 were $43 million 
and $49 million, respectively. We review individual marketing programs for impairment on a quarterly basis or as circumstances warrant.  

Restructuring Charges

Costs associated with restructuring actions and other exit or disposal activities include employee severance and other employee separation 
costs and lease termination costs.  These costs are recognized when a liability has been incurred, which is generally upon communication 
to the affected employees or exit from a leased facility, and the amount to be paid is both probable and reasonably estimable. The rates 
used in determining severance accruals are based on company policy, historical experience and negotiated settlements.

Derivative Instruments 

In the normal course of business, we are exposed to the impact of changes in foreign currency exchange rates and interest rates. We limit 
these  risks  by  following  established  risk  management  policies  and  procedures,  including  the  use  of  derivatives.  We  use  derivative 
instruments to limit the effects of currency exchange rate fluctuations on financial results and manage the related cost of debt. We do not 
use derivatives for trading or speculative purposes.  

We record our derivative instruments at fair value and the accounting for changes in fair value depends on the intended use of the derivative, 
the resulting designation and the effectiveness of the instrument in offsetting the risk exposure it is designed to hedge. To qualify as a 
hedge, a derivative must be highly effective in offsetting the risk designated for hedging purposes. The hedge relationship must be formally 
documented at inception, detailing the particular risk management objective and strategy for the hedge. The effectiveness of the hedge 
relationship is evaluated on a retrospective and prospective basis.  

The use of derivative instruments exposes us to counterparty credit risk. To mitigate such risks, we enter into contracts with only those 
financial  institutions  that  meet  stringent  credit  requirements.  We  regularly  review  our  credit  exposure  balances  as  well  as  the 
creditworthiness of our counterparties. We have not seen a material change in the creditworthiness of those banks acting as derivative 
counterparties.

Income Taxes

We recognize deferred tax assets and liabilities for the future tax consequences attributable to differences between the carrying amounts 
of assets and liabilities and their respective tax bases. Deferred tax assets and liabilities are measured using the enacted tax rates expected 
to apply to taxable income in the years in which those temporary differences are expected to be recovered or settled. The effect of a 
change in tax rates on deferred tax assets and liabilities is recognized in income in the period that includes the enactment date of such 
change.  A valuation allowance is provided when it is more likely than not that a deferred tax asset will not be realized. In assessing 
whether a valuation allowance is necessary, and the amount of such allowance, we consider all available evidence for each jurisdiction 
including  past  operating  results,  estimates  of  future  taxable  income  and  the  feasibility  of  ongoing  tax  planning  strategies.   As  new 
information becomes available that would alter our determination as to the amount of deferred tax assets that will ultimately be realized, 
we adjust the valuation allowance with a corresponding impact to income tax expense in the period in which such determination is made. 

Earnings per Share

Basic earnings per share is based on the weighted-average number of common shares outstanding during the year. Diluted earnings per 
share also includes the dilutive effect of stock awards, preference stock, preferred stock and stock purchase plans.

Translation of Non-U.S. Currency Amounts

In general, the functional currency of our foreign operations is the local currency. Assets and liabilities of subsidiaries operating outside 
the U.S. are translated at rates in effect at the end of the period and revenue and expenses are translated at average monthly rates during 
the period. Net deferred translation gains and losses are included as a component of accumulated other comprehensive income.  

Loss Contingencies

In the ordinary course of business, we are routinely defendants in, or party to, a number of pending and threatened legal actions. On a 
quarterly basis, we review the status of each significant matter and assess the potential financial exposure. If the potential loss from any 
claim or legal action is considered probable and can be reasonably estimated, we establish a liability for the estimated loss. The assessment 
of  the  ultimate  outcome  of  each  claim  or  legal  action  and  the  determination  of  the  potential  financial  exposure  requires  significant 

49

PITNEY BOWES INC.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(Tabular dollars in thousands, except per share amounts)

judgment. Estimates of potential liabilities for claims or legal actions are based only on information that is available at that time. As 
additional information becomes available, we may revise our estimates, and these revisions could have a material impact on our results 
of operations and financial position. Legal fees are expensed as incurred.

Reclassification

In 2015, we determined that certain investments were classified as cash and cash equivalents. Accordingly, the Consolidated Balance 
Sheet at December 2014 has been revised to reduce cash and cash equivalents by $25 million, and increase short-term investments by 
$17 million and other assets by $8 million. Additionally, the Consolidated Statements of Cash Flows for the years ended December 31, 
2014 and 2013 have also been revised to reduce cash and cash equivalents and increase short-term investments and other assets for certain 
investment accounts.

During 2015, we determined that certain customer deposits at December 31, 2014 within current liabilities should have been classified 
as either a current asset or a non-current liability. Accordingly, the Consolidated Balance Sheet at December 31, 2014 has been revised 
by increasing accounts receivable by $23 million, accounts payable and accrued liabilities by $14 million and other non-current liabilities 
by $9 million. 

New Accounting Pronouncements

In November 2015, the Financial Accounting Standards Board (FASB) issued Accounting Standard Update (ASU) 2015-17, Balance 
Sheet Classification of Deferred Taxes, which requires all deferred tax assets and liabilities to be presented as noncurrent in the balance 
sheet. The ASU is effective for interim and annual periods beginning after December 15, 2016, and can be applied either prospectively 
or  retrospectively.  Early  adoption  is  permitted.  We  have  elected  to  retrospectively  adopt  this ASU  effective  December  31,  2015. 
Accordingly, the Consolidated Balance Sheet at December 31, 2014 has been revised by reducing current income tax assets by $12 million 
and current income tax liabilities by $60 million and increasing noncurrent income taxes by $2 million and deferred taxes on income by 
$50 million.

In  September  2015,  the  FASB  issued ASU  2015-16,  Business  Combinations  -  Simplifying  the Accounting  for  Measurement-Period 
Adjustments, which eliminates the requirement to restate prior period financial statements for measurement period adjustments.  The new 
guidance requires that the cumulative impact of a measurement period adjustment (including the impact on prior periods) be recognized 
in the reporting period in which the adjustment is identified.  Consistent with existing guidance, the new guidance requires an acquirer 
to disclose the nature and amount of measurement period adjustments. The ASU is effective for interim and annual periods beginning 
after December 15, 2015 and requires that measurement period adjustments be applied prospectively. Early adoption is permitted. We 
will adopt this standard in the first quarter of 2016 and currently do not expect the adoption of this standard will have a significant impact 
on our consolidated financial statements or disclosures.

In July 2015, the FASB issued ASU 2015-11, Inventory - Simplifying the Measurement of Inventory, which requires inventory to be 
measured at the lower of cost and net realizable value (estimated selling price less reasonably predictable costs of completion, disposal 
and transportation).  Prior to this guidance, inventory was measured at the lower of cost or market (where market was defined as replacement 
cost, with a ceiling of net realizable value and a floor of net realizable value of inventory, less a normal profit margin).  Inventory measured 
using LIFO is not impacted by the new guidance.  The ASU is effective for fiscal years beginning after December 15, 2016 and interim 
periods therein. Early adoption is permitted. We do not believe this standard will have a significant impact on our consolidated financial 
statements or disclosures. 

In April 2015, the FASB issued ASU 2015-05, Intangibles - Goodwill and Other - Internal-Use Software, Customer's Accounting for 
Fees Paid in a Cloud Computing Arrangement, which provides guidance on fees paid by an entity in a cloud computing arrangement 
and whether an arrangement includes a license to the underlying software. This standard is effective for fiscal periods beginning after 
December 15, 2015. We will adopt this standard in the first quarter of 2016 and the adoption of this standard will not have a significant 
impact on our consolidated financial statements or disclosures.

In April 2015, the FASB issued ASU 2015-03, Simplifying the Presentation of Debt Issuance Costs, which requires debt issuance costs 
to be presented in the balance sheet as a direct deduction from the associated debt liability. This standard is effective for fiscal periods 
beginning after December 15, 2015.  We will adopt this standard in the first quarter of 2016. Upon adoption, debt issuance costs currently 
recorded as other assets in the Consolidated Balance Sheets will be reclassified as a reduction in long-term debt. At December 31, 2015, 
debt issuance costs included in other assets in the Consolidated Balance Sheet was $18 million. 

In January 2015, the FASB issued ASU 2015-01, Income Statement - Extraordinary and Unusual Items, which removes the concept of 
extraordinary items, thereby eliminating the need for companies to assess transactions for extraordinary treatment. The standard retained 
the presentation and disclosure requirements for items that are unusual in nature and/or infrequent in occurrence. The standard is effective 

50

PITNEY BOWES INC.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(Tabular dollars in thousands, except per share amounts)

for fiscal periods beginning after December 15, 2015. We will adopt this standard in the first quarter of 2016 and the adoption of this 
standard will not have an impact on our consolidated financial statements or disclosures. 

In May 2014, the FASB issued ASU 2014-09, Revenue from Contracts with Customers. The standard requires companies to recognize 
revenue for the transfer of goods and services to customers in amounts that reflect the consideration the company expects to receive in 
exchange for those goods and services. The standard will also result in enhanced disclosures about revenue. In July 2015, the FASB 
approved a one-year deferral of the effective date. This standard is now effective for fiscal periods beginning after December 15, 2017. 
The standard can be adopted either retrospectively or as a cumulative-effect adjustment. Companies are permitted to adopt the standard 
as early as the original public entity effective date (fiscal periods beginning after December 15, 2016). Early adoption prior to that date 
is prohibited. We are currently assessing the impact this standard will have on our consolidated financial statements and disclosures.

2. Segment Information

The principal products and services of each of our reportable segments are as follows:

Small & Medium Business Solutions:

North America Mailing:  Includes the revenue and related expenses from the sale, rental, financing and servicing of mailing equipment, 
software and supplies for small and medium businesses to efficiently create physical and digital mail and evidence postage for the 
sending of mail, flats and parcels in the U.S. and Canada.

International Mailing:  Includes the revenue and related expenses from the sale, rental, financing and servicing of mailing equipment, 
software and supplies for small and medium businesses to efficiently create physical and digital mail and evidence postage for the 
sending of mail, flats and parcels in areas outside the U.S. and Canada.

Enterprise Business Solutions:

Production Mail:  Includes the worldwide revenue and related expenses from the sale of production mail inserting and sortation 
equipment, high-speed production print systems, supplies and related support services to large enterprise clients to process inbound 
and outbound mail.    

Presort Services:  Includes revenue and related expenses from presort mail services for our large enterprise clients to qualify large 
mail volumes for postal worksharing discounts.

Digital Commerce Solutions:

Software Solutions: Includes the worldwide revenue and related expenses from the sale of non-equipment-based mailing, customer 
information management, location intelligence and customer engagement solutions and related support services.

Global Ecommerce: Includes the worldwide revenue and related expenses from cross-border ecommerce and shipping solutions.

We determine segment earnings before interest and taxes (EBIT) by deducting from segment revenue the related costs and expenses 
attributable to the segment. Segment EBIT excludes interest, taxes, general corporate expenses, restructuring charges and asset impairment 
charges, which are not allocated to a particular business segment. Management uses segment EBIT to measure profitability and performance 
at the segment level. Management believes segment EBIT provides a useful measure of our operating performance and underlying trends 
of the businesses. Segment EBIT may not be indicative of our overall consolidated performance and therefore, should be read in conjunction 
with our consolidated results of operations. 

51

PITNEY BOWES INC.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(Tabular dollars in thousands, except per share amounts)

The following tables provide information about our reportable segments. 

North America Mailing

International Mailing

Small & Medium Business Solutions

Production Mail

Presort Services

Enterprise Business Solutions

Software Solutions

Global Ecommerce

Digital Commerce Solutions

Other
Total revenue

Geographic Data:

United States

Outside United States

Total

North America Mailing

International Mailing

Small & Medium Business Solutions

Production Mail

Presort Services

Enterprise Business Solutions

Software Solutions
Global Ecommerce

Digital Commerce Solutions

Other
Total EBIT

Reconciling items:
Interest, net
Unallocated corporate expenses
Restructuring charges and asset impairments, net

Acquisition/disposition related expenses
Other income (expense), net

Revenues

Years Ended December 31,

$

2015
1,435,140

445,328

1,880,468

2014

2013

$

1,491,927

$

1,555,585

572,440

2,064,367

602,582

2,158,167

421,178

473,612

894,790

385,908

362,087

747,995

54,807

462,199

456,556

918,755

428,662

281,643

710,305

128,077

511,544

430,469

942,013

395,038

169,908

564,946

126,209

$

3,578,060

$

3,821,504

$

3,791,335

$

$

2,681,285

896,775

3,578,060

$

$

2,743,957

1,077,547

3,821,504

$

$

2,654,301

1,137,034

3,791,335

EBIT

Years Ended December 31,

2015
646,913

$

2014

2013

$

642,521

$

640,830

51,070

697,983

48,254

104,655

152,909
48,531
19,229
67,760
10,569
929,221

(159,374)
(213,095)
(25,782)
(14,983)
94,838

88,710

731,231

47,543

98,230

145,773
51,193
16,633
67,826
19,240
964,070

71,516

712,346

55,000

83,259

138,259
47,707
1,214
48,921
5,856
905,382

(169,450)
(233,126)
(84,560)
—
(45,738)
431,196

$

(186,987)
(217,458)
(84,344)
—

(32,639)
383,954

Income from continuing operations before income taxes

$

610,825

$

52

 
 
PITNEY BOWES INC.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(Tabular dollars in thousands, except per share amounts)

North America Mailing

International Mailing

Small & Medium Business Solutions

Production Mail

Presort Services

Enterprise Business Solutions

Software Solutions

Global Ecommerce

Digital Commerce Solutions

Other

Total for reportable segments

Reconciliation to consolidated amount:

Unallocated amount

Discontinued operations

$

Depreciation and amortization

Years Ended December 31,

2015

2014

2013

$

58,141

23,262

81,403

4,075

27,305

31,380

18,151

21,025

39,176

2,057

$

68,291

30,629

98,920

7,740

28,462

36,202

20,653

8,073

28,726

4,928

81,238

29,515

110,753

15,740

29,999

45,739

16,237

3,592

19,829

4,532

154,016

168,776

180,853

19,296

—

29,312

—

14,052

16,338

Consolidated depreciation and amortization

$

173,312

$

198,088

$

211,243

North America Mailing

International Mailing

Small & Medium Business Solutions

Production Mail

Presort Services

Enterprise Business Solutions

Software Solutions

Global Ecommerce

Digital Commerce Solutions

Other
Total for reportable segments
Reconciliation to consolidated amount:

Unallocated amount
Discontinued operations

Consolidated capital expenditures

Capital expenditures

Years Ended December 31,

2015

2014

2013

$

$

60,204

11,196

71,400

3,418

17,096

20,514

1,688

17,321

19,009

857
111,780

54,549

—
166,329

$

$

67,596

13,966

81,562

801

17,457

18,258

3,573

6,356

9,929

2,538
112,287

68,269
—
180,556

$

$

57,973

25,386

83,359

2,875

12,512

15,387

3,406

19,111

22,517

3,045
124,308

4,876
8,328
137,512

53

PITNEY BOWES INC.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(Tabular dollars in thousands, except per share amounts)

North America Mailing

International Mailing

Small & Medium Business Solutions

Production Mail

Presort Services

Enterprise Business Solutions

Software Solutions

Global Ecommerce

Digital Commerce Solutions

Other

Total for reportable segments

Reconciliation to consolidated amount:

Cash and cash equivalents

Short-term investments

Other corporate assets

Discontinued operations

Consolidated assets

Identifiable long-lived assets:

United States

Outside United States

Total

Assets

December 31,

2014

2013

$

2,614,123

$

2,767,743

687,233

3,301,356

266,831

346,850

613,681

884,190

117,744

1,001,934

210,171

5,127,142

1,054,118

49,135

261,294

—

856,073

3,623,816

305,428

343,206

648,634

866,319

154,402

1,020,721

221,292

5,514,463

886,788

52,146

222,641

101,398

$

2015
2,421,095

594,540

3,015,635

244,156

374,647

618,803

858,308

580,662

1,438,970

—
5,073,408

650,557

117,021

300,476

—

$

6,141,462

$

6,499,702

$

6,777,436

$

$

437,704

73,046

510,750

$

$

391,311

94,160

485,471

$

$

351,772

119,545

471,317

3. Business Combinations and Divestiture 

Business Combinations

Borderfree

In June 2015, we acquired 100% of the outstanding shares of Borderfree. Borderfree provides cross-border ecommerce solutions through 
a proprietary technology and services platform that enables retailers to transact with consumers around the world. Borderfree is reported 
within our Global Ecommerce segment (see Note 2). The purchase price was $381 million, net of $92 million of cash acquired. In addition, 
we also paid $10 million for the accelerated vesting and settlement of Borderfree stock-based compensation awards and $8 million of 
transaction  costs.  The  expense  related  to  Borderfree  stock-based  compensation  awards  was  recognized  as  selling,  general  and 
administrative expenses and the transaction costs were recognized within other (income) expense, net in the Consolidated Statements of 
Income. 

The allocation of the purchase price to the fair values of assets acquired and liabilities assumed was as follows: 

Accounts receivable
Fixed assets

Goodwill
Intangible assets

Accounts payable and other current liabilities
Deferred taxes, net

Other assets and liabilities, net

54

$

$

13,860
7,329

300,020
137,500

(35,785)
(40,798)

(677)
381,449

PITNEY BOWES INC.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(Tabular dollars in thousands, except per share amounts)

Goodwill represents the excess of the purchase price over the fair values of assets acquired and liabilities assumed. Goodwill is primarily 
attributable to expected growth opportunities, synergies and other benefits that we believe will result from combining the operations of 
Borderfree with our operations. Goodwill is not deductible for tax purposes. 

Intangible assets acquired consisted of the following:

Customer relationships

Developed technology

Trade names

Value

116,200

12,600

8,700

137,500

$

$

Amortization
period
10 years

5 years

5 years

The results of operations of Borderfree are included in our consolidated results from the date of acquisition. Our consolidated operating 
results for the year ended December 31, 2015 includes revenue of $63 million from Borderfree operations. On a supplemental pro forma 
basis, had we acquired Borderfree on January 1, 2014, revenue would have been $47 million and $125 million higher for the years ended 
December 31, 2015 and 2014, respectively. The impact on earnings would not have been material.

Other Acquisitions

In October 2015, we acquired the net assets of Zip Mail Services, Inc. (Zip Mail) for $6 million in cash plus additional payments totaling 
$1 million during the period 2016-2017.  Zip Mail acts as an intermediary between customers and the U.S. Postal Service.  Zip Mail 
offers mailing services that include presorting of first class, standard class and flat mail.  Zip Mail is reported within our Presort Services 
segment.

In May 2015, we acquired Real Time Content, Inc. (RTC) for $6 million, net of cash acquired. RTC provides technology that enables 
clients to provide personalized interactive video communications to their customers. RTC is reported within our Software Solutions 
segment.

In January 2016, we acquired Enroute Systems Corporation (Enroute) for $14 million in cash plus potential additional payments during 
the periods 2017-2019 based on the achievement of revenue targets during the periods 2016-2018. Enroute is a cloud-based, software-
as-a-service enterprise retail and fulfillment solutions company. Enroute will be reported within our Global Ecommerce segment.

Divestiture

In May 2015, we sold Imagitas for net proceeds of $292 million. We recognized a pre-tax gain of $111 million, which was reported within 
other (income) expense, net in the Consolidated Statements of Income. 

55

PITNEY BOWES INC.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(Tabular dollars in thousands, except per share amounts)

4. Discontinued Operations

Discontinued operations include the results of our Document Imaging Solutions (DIS) business sold in 2014 and our Management Services 
business (PBMS), Nordic furniture business and International Mailing business (IMS) sold in 2013.  Discontinued operations also include 
certain tax benefits related to our Capital Services business that was sold in 2006. 

Income from discontinued operations in 2015 of $5.3 million primarily includes a favorable tax adjustment related to the sale of DIS. 
Income (loss) from discontinued operations for 2014 and 2013 are shown in the following tables.

Revenue

(Loss) income from operations

Gain on sale

Income before taxes

Tax (benefit) provision

Net income

Capital Services, net of tax

Income from discontinued operations

$

$

$

Year Ended December 31, 2014

Nordic
furniture
business

PBMS

IMS

— $

— $

— $

308

$

509

$

(245) $
2,778

2,533
(6,931)
9,464

1,994

2,302

851

$

1,451

$

—

509

141

368

$

DIS
19,858

2,123

24,733

26,856

18,184

8,672

Total

19,858

2,695

29,505

32,200

12,245

19,955

13,794

33,749

$

$

$

$

Revenue

$

639,237

$

23,036

$

37,785

$

78,066

$

778,124

Year Ended December 31, 2013

PBMS

IMS

Nordic
furniture
business

DIS

Total

(4,037) $
4,562

525

149

376

19,223

$ (105,888)

—

19,223

5,102

6,971

(98,917)

45,571

$

14,121

$ (144,488)

(289)

$ (144,777)

(Loss) income from operations

Gain (loss) on sale

(Loss) income before taxes

Tax provision (benefit)

Net (loss) income

Capital Services, net of tax

Loss from discontinued operations

$ (118,017) $
5,126
(112,891)
41,384
$ (154,275) $

(3,057) $
(2,717)
(5,774)
(1,064)
(4,710) $

56

PITNEY BOWES INC.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(Tabular dollars in thousands, except per share amounts)

5. Earnings per Share

The calculations of basic and diluted earnings per share for the years ended December 31, 2015, 2014 and 2013 are presented below. The 
sum of earnings per share amounts may not equal the totals due to rounding.

Numerator:

Amounts attributable to common stockholders:

Net income from continuing operations

Income (loss) from discontinued operations

Net income (numerator for diluted EPS)

Less: Preference stock dividend

Income attributable to common stockholders (numerator for basic EPS)
Denominator (in thousands):

Weighted-average shares used in basic EPS

Effect of dilutive shares:

Preferred stock

Preference stock

Stock plans

Weighted-average shares used in diluted EPS
Basic earnings per share:

Continuing operations

Discontinued operations

Net income attributable to Pitney Bowes Inc.

Diluted earnings per share:

Continuing operations

Discontinued operations

Net income attributable to Pitney Bowes Inc.

Years Ended December 31,

2015

2014

2013

$

402,672

$

300,006

$

287,612

5,271

407,943

41

33,749

333,755

44

(144,777)

142,835

46

$

407,902

$

333,711

$

142,789

199,835

201,992

201,614

1

321

788

200,945

1

344

1,624

203,961

2

381

960

202,957

$

$

$

$

2.01

0.03

2.04

2.00

0.03

2.03

$

$

$

$

1.49

0.17

1.65

1.47

0.17

1.64

$

$

$

$

1.43

(0.72)

0.71

1.42

(0.71)

0.70

Anti-dilutive options excluded from diluted earnings per share (in thousands):

8,079

7,322

12,448

6. Inventories

Inventories at December 31, 2015 and 2014 consisted of the following:

Raw materials
Work in Process
Supplies and service parts
Finished products

Inventory at FIFO cost

Excess of FIFO cost over LIFO cost

Total inventory, net

57

December 31,

2015

2014

$

$

25,803
6,408
44,323
24,618
101,152
(12,328)
88,824

$

$

30,986
6,189
33,760
26,992
97,927
(13,100)
84,827

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
PITNEY BOWES INC.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(Tabular dollars in thousands, except per share amounts)

7. Finance Assets

Finance Receivables

Finance  receivables  are  comprised  of  sales-type  lease  receivables  and  unsecured  revolving  loan  receivables.  Sales-type  lease 
receivables are generally due in monthly, quarterly or semi-annual installments over periods ranging from three to five years. Loan 
receivables arise primarily from financing services offered to our clients for postage and supplies. Loan receivables are generally due 
each month; however, customers may rollover outstanding balances. Interest is recognized on loan receivables using the effective 
interest  method  and  related  annual  fees  are  initially  deferred  and  recognized  ratably  over  the  annual  period  covered.  Customer 
acquisition costs are expensed as incurred.   

Finance receivables at December 31, 2015 and 2014 consisted of the following:

Sales-type lease receivables

Gross finance receivables

Unguaranteed residual values

Unearned income

Allowance for credit losses

December 31, 2015

December 31, 2014

North
America

International

Total

North
America

International

Total

$ 1,212,390

$

308,099

$ 1,520,489

$ 1,286,624

$

366,669

$ 1,653,293

100,000

15,709

115,709

105,205

18,291

123,496

(252,522)

(68,965)

(321,487)

(270,196)

(83,110)

(353,306)

(6,735)

(3,614)

(10,349)

(10,281)

(5,129)

(15,410)

Net investment in sales-type lease receivables

1,053,133

251,229

1,304,362

1,111,352

296,721

1,408,073

Loan receivables

Loan receivables

Allowance for credit losses

Net investment in loan receivables

363,672

(9,896)

353,776

41,604

(1,518)

40,086

405,276

376,987

(11,414)

(10,912)

393,862

366,075

47,665

(1,788)

45,877

424,652

(12,700)

411,952

Net investment in finance receivables

$ 1,406,909

$

291,315

$ 1,698,224

$ 1,477,427

$

342,598

$ 1,820,025

Loans receivables are due within one year. Maturities of gross sales-type lease finance receivables at December 31, 2015 were as 
follows:

2016

2017

2018
2019
2020
Thereafter
Total

Sales-type Lease Receivables

North America
551,403
$

340,562

200,836
91,091
23,320
5,178
1,212,390

$

International

Total

$

122,350

$

87,141

56,907
31,073
9,274
1,354
308,099

$

$

673,753

427,703

257,743
122,164
32,594
6,532
1,520,489

58

 
 
 
 
 
 
 
 
 
PITNEY BOWES INC.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(Tabular dollars in thousands, except per share amounts)

Allowance for Credit Losses

Activity in the allowance for credit losses for the years ended December 31, 2015, 2014 and 2013 was as follows:

Sales-type Lease Receivables

Loan Receivables

North
America

International

North
America

International

Total

Balance at December 31, 2012

$

16,979

$

8,662

$

12,322

$

2,131

$

Amounts charged to expense

Accounts written off

Balance at December 31, 2013

Amounts charged to expense

Accounts written off

Balance at December 31, 2014

Amounts charged to expense

Accounts written off

4,584

(7,398)

14,165

4,346

(8,230)

10,281
1,189

(4,735)

Balance at December 31, 2015

$

6,735

$

4,553
(3,512)
9,703

866
(5,440)
5,129
890
(2,405)
3,614

$

9,663
(10,820)
11,165

10,237
(10,490)
10,912
8,286
(9,302)
9,896

$

1,254
(1,469)
1,916

1,626
(1,754)
1,788
1,023
(1,293)
1,518

$

40,094

20,054

(23,199)

36,949

17,075

(25,914)

28,110
11,388

(17,735)

21,763

Aging of Receivables

The aging of finance receivables at December 31, 2015 and 2014 was as follows:

December 31, 2015

Less than 30 days

31 - 60 days

61 - 90 days

> 90 days

Total

Past due amounts > 90 days

Still accruing interest

Not accruing interest

Total

December 31, 2014
Less than 30 days
31 - 60 days
61 - 90 days
> 90 days
Total
Past due amounts > 90 days

Still accruing interest

Not accruing interest

Total

Sales-type Lease Receivables

Loan Receivables

North
America

International

North
America

International

Total

$

1,147,455

$

291,777

$

348,730

$

39,259

$

1,827,221

27,037

18,740

19,158

1,212,390

5,041

14,117

19,158

$

$

$

7,496

3,744

5,082

308,099

1,617

3,465

5,082

Sales-type Lease Receivables

North
America

International

1,217,623
23,242
24,198
21,561
1,286,624

5,931

15,630
21,561

$

$

$

$

347,236
6,207
4,494
8,732
366,669

2,517

6,215
8,732

59

$

$

$

$

$

$

$

$

$

$

$

$

$

$

8,010

3,312

3,620

1,435

423

487

43,978

26,219

28,347

363,672

$

41,604

$

1,925,765

— $

3,620

3,620

$

— $

487

487

$

6,658

21,689

28,347

Loan Receivables

North
America

International

Total

359,672
9,245
3,498
4,572
376,987

$

$

— $

4,572
4,572

$

45,678
1,201
413
373
47,665

$

$

1,970,209
39,895
32,603
35,238
2,077,945

— $

373
373

$

8,448

26,790
35,238

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
PITNEY BOWES INC.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(Tabular dollars in thousands, except per share amounts)

Credit Quality

The extension of credit and management of credit lines to new and existing clients uses a combination of an automated credit score, 
where available, and a detailed manual review of the client's financial condition and, when applicable, payment history. Once credit 
is granted, the payment performance of the client is managed through automated collections processes and is supplemented with direct 
follow up should an account become delinquent.  We have robust automated collections and extensive portfolio management processes.  
The portfolio management processes ensure that our global strategy is executed, collection resources are allocated appropriately and 
enhanced tools and processes are implemented as needed.   

We use a third party to score the majority of the North America portfolio on a quarterly basis using a commercial credit score. We do 
not use a third party to score our International portfolio because the cost to do so is prohibitive, given that it is a localized process and 
there is no single credit score model that covers all countries.

The table below shows the North America portfolio at December 31, 2015 and 2014 by relative risk class (low, medium, high) based 
on the relative scores of the accounts within each class. The relative scores are determined based on a number of factors, including 
the company type, ownership structure, payment history and financial information. A fourth class is shown for accounts that are not 
scored.  Absence of a score is not indicative of the credit quality of the account. The degree of risk, as defined by the third party, refers 
to the relative risk that an account in the next 12 month period may become delinquent. 

•  Low risk accounts are companies with very good credit scores and are considered to approximate the top 30% of all commercial 

borrowers.

•  Medium risk accounts are companies with average to good credit scores and are considered to approximate the middle 40% of 

all commercial borrowers.

•  High risk accounts are companies with poor credit scores, are delinquent or are at risk of becoming delinquent and are considered 

to approximate the bottom 30% of all commercial borrowers.

Sales-type lease receivables

Low

Medium

High

Not Scored

Total
Loan receivables

Low

Medium

High

Not Scored

Total

December 31,

2015

2014

$

926,387

$

192,645

37,573

55,785

1,212,390

260,204

85,671

10,810

6,987
363,672

$

$

$

$

$

$

936,979

230,799

45,202

73,644

1,286,624

259,436

96,243

10,913

10,395
376,987

60

 
 
 
 
PITNEY BOWES INC.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(Tabular dollars in thousands, except per share amounts)

8.  Fixed Assets

Fixed assets at December 31, 2015 and 2014 consisted of the following:

Land

Capitalized Software

Buildings

Machinery and equipment

Accumulated depreciation
Property, plant and equipment, net

Rental property and equipment

Accumulated depreciation

Rental property and equipment, net

December 31,

2015

2014

$

9,908

$

87,102

218,261

897,532

1,212,803
(882,715)
330,088

407,495
(226,833)
180,662

$

$

$

$

$

$

9,908

44,152

213,196

879,222

1,146,478
(861,387)

285,091

462,244

(261,864)

200,380

Depreciation  expense  was  $136  million,  $165  million  and  $158  million  for  the  years  ended  December 31,  2015,  2014  and  2013, 
respectively. 

9. Intangible Assets and Goodwill

Intangible assets

Intangible assets at December 31, 2015 and 2014 consisted of the following:

December 31, 2015

December 31, 2014

Customer relationships

Supplier relationships

Software & technology

Trademarks & other

Total intangible assets, net

$

622,364

$

Gross
Carrying
Amount

$

437,459

Accumulated
Amortization
$

(272,353) $

—

149,591

35,314

—
(135,198)
(27,435)
(434,986) $

Net
Carrying
Amount

Gross
Carrying
Amount

Accumulated
Amortization

Net
Carrying
Amount

165,106

$

337,438

$

—

14,393

7,879

29,000

160,825

33,079

187,378

$

560,342

$

(263,121) $
(27,913)
(154,610)
(32,525)
(478,169) $

74,317

1,087

6,215

554

82,173

Amortization expense for intangible assets was $37 million, $34 million and $37 million for the years ended December 31, 2015, 2014 
and 2013, respectively. The future amortization expense for intangible assets at December 31, 2015 was as follows:

Year ended December 31,

2016
2017
2018
2019
2020
Thereafter
Total

$

$

38,165
27,400
24,800
21,741
17,025
58,247
187,378

Actual amortization expense may differ from the amounts above due to, among other things, fluctuations in foreign currency exchange 
rates, acquisitions, divestitures and impairment charges.

61

PITNEY BOWES INC.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(Tabular dollars in thousands, except per share amounts)

Goodwill

The changes in the carrying amount of goodwill, by reporting segment, for the years ended December 31, 2015 and 2014 are shown in 
the tables below. Prior year amounts have been recast for the change in reportable segments.

North America Mailing

International Mailing

Small & Medium Business Solutions

Production Mail

Presort Services

Enterprise Business Solutions

Software Solutions

Global Ecommerce

Digital Commerce Solutions

Other
Total goodwill

North America Mailing

International Mailing
Small & Medium Business Solutions
Production Mail

Presort Services

Enterprise Business Solutions

Software Solutions

Global Ecommerce

Digital Commerce Solutions

Other
Total reportable segments
Discontinued operations
Total goodwill

Gross value
before
accumulated
impairment

Accumulated
impairment

$

309,448

$

162,146

471,594

110,837

195,140

305,977

677,008

23,910

700,918

December 31,
2014
309,448

— $

—

—

—

—

—

—

—

—

162,146

471,594

110,837

195,140

305,977

677,008

23,910

700,918

Acquisition

Other (1)

$

— $

—

—

—

1,750

1,750

5,792

300,020

305,812

—

$

307,562

$

December 31,
2015
296,053

148,351

444,404

105,757

196,890

(13,395) $
(13,795)
(27,190)
(5,080)
—
(5,080)
(7,824)
—
(7,824)
998,906
(194,232)
—
(234,326) $ 1,745,957

323,930

302,647

674,976

194,232
$ 1,672,721

$

—
194,232
— $ 1,672,721

Gross value
before
accumulated
impairment

Accumulated
impairment

December 31,
2013

Other (1)

December 31,
2014

$

326,664

$

— $

326,664

$

182,261
508,925
118,060

195,140

313,200

685,251

23,910

709,161

—
—
—

—

—

—

—

—

182,261
508,925
118,060

195,140

313,200

685,251

23,910

709,161

194,232
1,725,518
9,353
$ 1,734,871

$

194,232

—
— 1,725,518
—
9,353
— $ 1,734,871

$

(17,216) $
(20,115)
(37,331)
(7,223)
—
(7,223)
(8,243)

309,448

162,146
471,594
110,837

195,140

305,977

677,008

23,910

700,918

(8,243)
194,232
—
(52,797)
1,672,721
(9,353)
—
(62,150) $ 1,672,721

(1)  Primarily represents foreign currency translation adjustments. For 2015, Other represents the write-off of remaining goodwill upon the sale of Imagitas.  For 2014,   

the adjustment in discontinued operations primarily represents the write-off of remaining goodwill upon sale.

62

PITNEY BOWES INC.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(Tabular dollars in thousands, except per share amounts)

10. Fair Value Measurements and Derivative Instruments

We measure certain financial assets and liabilities at fair value on a recurring basis. Fair value is a market-based measure considered from 
the perspective of a market participant rather than an entity-specific measure. An entity is required to classify certain assets and liabilities 
measured at fair value based on the following fair value hierarchy that prioritizes the inputs used to measure fair value: 

Level 1 –   Unadjusted quoted prices in active markets for identical assets and liabilities.

Level 2 –   Quoted prices for identical assets and liabilities in markets that are not active, quoted prices for similar assets and liabilities 

in active markets or other inputs that are observable or can be corroborated by observable market data.

Level 3 –   Unobservable  inputs  that  are  supported  by  little  or  no  market  activity  and  may  be  derived  from  internally  developed 

methodologies based on management's best estimates.

The following tables show, by level within the fair value hierarchy, our financial assets and liabilities that are accounted for at fair value 
on a recurring basis at December 31, 2015 and 2014. Financial assets and liabilities are classified in their entirety based on the lowest 
level of input that is significant to the fair value measurement. Our assessment of the significance of a particular input to the fair value 
measurement requires judgment and may affect their placement within the fair value hierarchy.

Assets:

Investment securities

Money market funds / commercial paper

$

41,215

$

292,412

$

— $

333,627

Level 1

Level 2

Level 3

Total

December 31, 2015

—

—

102,235

—

—

—

24,538

22,571

12,566

62,884

178,234

1,716

—

—

—

—

—

—

24,538

22,571

114,801

62,884

178,234

1,716

143,450

$

594,921

$

— $

738,371

— $

— $

(5,387) $
(5,387) $

— $

— $

(5,387)

(5,387)

Equity securities

Commingled fixed income securities

Debt securities - U.S. and foreign governments, agencies

and municipalities

Debt securities - corporate

Mortgage-backed / asset-backed securities

Derivatives

Foreign exchange contracts

Total assets
Liabilities:

Derivatives

Foreign exchange contracts

Total liabilities

$

$

$

63

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
PITNEY BOWES INC.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(Tabular dollars in thousands, except per share amounts)

Level 1

Level 2

Level 3

Total

December 31, 2014

Assets:

Investment securities

Money market funds / commercial paper

$

505,643

$

193,986

$

— $

699,629

Equity securities

Commingled fixed income securities

Debt securities - U.S. and foreign governments, agencies

and municipalities

Debt securities - corporate

Mortgage-backed / asset-backed securities

Derivatives

Foreign exchange contracts

Total assets
Liabilities:

Derivatives

Foreign exchange contracts

Total liabilities

Investment Securities

—

—

113,974

—

—

—

27,409

24,077

24,006

67,448

156,614

1,386

—

—

—

—

—

—

27,409

24,077

137,980

67,448

156,614

1,386

619,617

$

494,926

$

— $

1,114,543

— $

— $

(2,988) $
(2,988) $

— $

— $

(2,988)

(2,988)

$

$

$

The valuation of investment securities is based on the market approach using inputs that are observable, or can be corroborated by 
observable data, in an active marketplace.  The following information relates to our classification into the fair value hierarchy:

•  Money Market Funds / Commercial Paper: Money market funds typically invest in government securities, certificates of deposit, 
commercial paper and other highly liquid, low risk securities. Money market funds are principally used for overnight deposits and 
are classified as Level 1 when unadjusted quoted prices in active markets are available and as Level 2 when they are not actively 
traded on an exchange. Direct investments in commercial paper are not listed on an exchange in an active market and are classified 
as Level 2.

•  Equity Securities: Equity securities are comprised of mutual funds investing in U.S. and foreign common stock. These mutual funds 

are classified as Level 2 as they are not separately listed on an exchange.

•  Commingled Fixed Income Securities:  Mutual funds that invest in a variety of fixed income securities including securities of the 
U.S. government and its agencies, corporate debt, mortgage-backed securities and asset-backed securities.  The value of the funds 
is based on the market value of the underlying investments owned by each fund, minus its liabilities, divided by the number of shares 
outstanding, as reported by the fund manager. These commingled funds are not listed on an exchange in an active market and are 
classified as Level 2.

•  Debt Securities – U.S. and Foreign Governments, Agencies and Municipalities: Debt securities are classified as Level 1 where active, 
high volume trades for identical securities exist. Valuation adjustments are not applied to these securities. Debt securities valued 
using quoted market prices for similar securities or benchmarking model derived prices to quoted market prices and trade data for 
identical or comparable securities are classified as Level 2.

•  Debt Securities – Corporate: Corporate debt securities are valued using recently executed transactions, market price quotations 
where observable, or bond spreads. The spread data used are for the same maturity as the security. These securities are classified as 
Level 2.

•  Mortgage-Backed Securities / Asset-Backed Securities: These securities are valued based on external pricing indices. When external 
index pricing is not observable, these securities are valued based on external price/spread data. These securities are classified as 
Level 2.

Investment securities include investments held by The Pitney Bowes Bank (the Bank), whose primary business is to provide financing 
solutions to clients that rent postage meters and purchase supplies. The Bank's assets and liabilities consist primarily of cash, finance 
receivables, short and long-term investments and deposit accounts.  

64

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
PITNEY BOWES INC.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(Tabular dollars in thousands, except per share amounts)

The Bank's investment securities are classified as available-for-sale and recorded at fair value in the Consolidated Balance Sheets as cash 
and cash equivalents, short-term investments and other assets depending on the type of investment and maturity. Unrealized holding gains 
and losses are recorded in accumulated other comprehensive income (AOCI), net of tax.

Available-For-Sale Securities

At December 31, 2015 and 2014, available-for-sale securities consisted of the following:

U.S. and foreign governments, agencies and municipalities

Corporate

Mortgage-backed / asset-backed securities

Total

Amortized cost
114,265
$

63,140

177,821

$

355,226

$

December 31, 2015

Gross
unrealized
gains

Gross
unrealized
losses

$

1,804

$

823

1,901

4,528

$

December 31, 2014

Estimated fair
value
114,801

$

62,884

178,234

$

355,919

(1,268)
(1,079)
(1,488)
(3,835)

U.S. and foreign governments, agencies and municipalities

$

135,839

$

Corporate

Mortgage-backed / asset-backed securities

Total

66,170

155,330

$

357,339

$

2,905

1,569

2,362

6,836

$

$

(764)
(291)
(1,078)
(2,133)

$

137,980

67,448

156,614

$

362,042

Amortized cost

Gross unrealized
gains

Gross unrealized
losses

Estimated fair
value

Investment securities that were in a loss position for 12 or more continuous months at December 31, 2015 had aggregate unrealized 
holding losses of $2 million and an estimated fair value of $36 million. Investment securities that were in a loss position for less than 12 
continuous months at December 31, 2015 had aggregate unrealized holding losses of $2 million and an estimated fair value of $146 
million.

Investment securities that were in a loss position for 12 or more continuous months at December 31, 2014 had aggregate unrealized 
holding losses of $1 million and an estimated fair value of $42 million. Investment securities that were in a loss position for less than 12 
continuous months at December 31, 2014 had aggregate unrealized holding losses of $1 million and an estimated fair value of $88 million.

We have not recognized an other-than-temporary impairment on any of the investment securities in an unrealized loss position because 
we do not intend to sell these securities, it is more likely than not that we will not be required to sell these securities before recovery of 
the unrealized losses and we expect to receive the contractual principal and interest on these investment securities. 

At December 31, 2015, the amortized cost and estimated fair value of available-for-sale securities have scheduled maturities as follows:

Within 1 year
After 1 year through 5 years
After 5 years through 10 years
After 10 years
Total

Amortized cost
47,014
$
74,649
53,432
180,131
355,226

$

Estimated fair
value

$

$

46,987
75,123
53,753
180,056
355,919

The expected payments on mortgage-backed and asset-backed securities may not coincide with their contractual maturities as borrowers 
have the right to prepay obligations with or without prepayment penalties. 

At December 31, 2015, we had approximately $70 million of time deposits that are classified as held-to-maturity and are included in 
short-term investments because they mature in the next six months. The cost of these investments approximates fair value.  We had no 
held-to-maturity investments at December 31, 2014.  

65

PITNEY BOWES INC.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(Tabular dollars in thousands, except per share amounts)

We have not experienced any write-offs in our investment portfolio. The majority of our mortgage-backed securities are either guaranteed 
or supported by the U.S. government. We have no investments in inactive markets that would warrant a possible change in our pricing 
methods or classification within the fair value hierarchy. 

Derivative Instruments

The valuation of foreign exchange derivatives is based on a market approach using observable market data inputs, such as foreign currency 
spot and forward rates and yield curves. We also incorporate counterparty credit risk and our credit risk into the fair value measurement 
of our derivative assets and liabilities, respectively. We derive credit risk from observable data in the credit default swap market. 

The fair value of our derivative instruments at December 31, 2015 and 2014 was as follows:

Designation of Derivatives

Balance Sheet Location

2015

2014

December 31,

Derivatives designated as hedging instruments

Foreign exchange contracts

Derivatives not designated as hedging instruments

Foreign exchange contracts

Other current assets and prepayments

$

Accounts payable and accrued liabilities

$

217
(208)

762

—

Other current assets and prepayments

Accounts payable and accrued liabilities

1,499
(5,179)

Total derivative assets

Total derivative liabilities

Total net derivative liability

1,716
(5,387)
(3,671) $

$

624

(2,988)

1,386

(2,988)

(1,602)

Foreign Exchange Contracts

We enter into foreign exchange contracts to mitigate the currency risk associated with the anticipated purchase of inventory between 
affiliates and from third parties. These contracts are designated as cash flow hedges. The effective portion of the gain or loss on cash flow 
hedges is included in AOCI in the period that the change in fair value occurs and is reclassified to earnings in the period that the hedged 
item is recorded in earnings. At December 31, 2015 and 2014, we had outstanding contracts associated with these anticipated transactions 
with a notional amount of $13 million and $18 million, respectively. 

The  amounts  included  in AOCI  at  December 31,  2015  will  be  recognized  in  earnings  within  the  next  12  months.  No  amount  of 
ineffectiveness was recorded in earnings for these designated cash flow hedges.

The following represents the results of cash flow hedging relationships for the years ended December 31, 2015 and 2014:

Derivative Instrument
Foreign exchange contracts

Derivative Gain (Loss)
Recognized in AOCI
(Effective Portion)

2015

2014

$

887

$

1,878

Year Ended December 31,

Location of Gain (Loss)
(Effective Portion)
Revenue
Cost of sales

Gain (Loss) Reclassified
from AOCI to Earnings
(Effective Portion)

2015

2014

$

  $

1,082
558
1,640

$

$

1,276
(140)
1,136

We also enter into foreign exchange contracts to minimize the impact of exchange rate fluctuations on short-term intercompany loans 
and related interest that are denominated in a foreign currency. The revaluation of the intercompany loans and interest and the mark-to-
market adjustment on the derivatives are both recorded in earnings. All outstanding contracts at December 31, 2015 mature over the next 
three months.

66

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
PITNEY BOWES INC.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(Tabular dollars in thousands, except per share amounts)

The following represents the results of our non-designated derivative instruments for the years ended December 31, 2015 and 2014:

Derivatives Instrument
Foreign exchange contracts

Location of Derivative Gain (Loss)
Selling, general and administrative expense

Year Ended December 31,

Derivative Gain (Loss)
Recognized in Earnings

2015

2014

$

(6,849) $

(4,701)

Credit-Risk-Related Contingent Features

Certain derivative instruments contain credit-risk-related contingent features that would require us to post collateral based on a combination 
of our long-term senior unsecured debt ratings and the net fair value of our derivatives. At December 31, 2015, the maximum amount of 
collateral that we would have been required to post had the credit-risk-related contingent features been triggered was $5 million.   

Fair Value of Financial Instruments

Our financial instruments include cash and cash equivalents, investment securities, accounts receivable, loan receivables, derivative 
instruments, accounts payable and debt. The carrying value for cash and cash equivalents, accounts receivable, loans receivable, and 
accounts payable approximate fair value because of the short maturity of these instruments. 

The fair value of our debt is estimated based on recently executed transactions and market price quotations. The inputs used to determine 
the fair value of our debt were classified as Level 2 in the fair value hierarchy. The carrying value and estimated fair value of our debt at 
December 31, 2015 and 2014 was as follows:

December 31,

2015
2,968,997

3,102,890

$

$

2014

$

$

3,252,006

3,440,383

December 31,

2015

2014

$

$

$

$

327,282

$

125,190

91,749
544,221

302,113
665,339
255,893
224,976
1,448,321

$

$

$

332,452

149,092

95,579
577,123

268,527
661,167
319,963
323,314
1,572,971

Carrying value

Fair value

11. Supplemental Balance Sheet Information

The following table shows selected balance sheet information at December 31, 2015 and 2014:

Other assets:

Long-term investments

Deferred charges

Other
Total

Accounts payable and accrued liabilities:

Accounts payable
Customer deposits
Employee related liabilities
Miscellaneous other

Total

67

 
 
 
 
PITNEY BOWES INC.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(Tabular dollars in thousands, except per share amounts)

12. Restructuring Charges and Asset Impairments

The table below shows the activity in our restructuring reserves for the years ended December 31, 2015 and 2014:

Severance and
benefits costs

Other exit
costs

Total

Balance at December 31, 2013

$

58,558

$

8,014

$

Expenses, net

Cash payments

Balance at December 31, 2014

Expenses, net

Cash payments

Balance at December 31, 2015

$

74,325
(51,047)
81,836
19,078
(57,214)
43,700

$

5,444
(5,115)
8,343
251
(4,872)
3,722

$

66,572

79,769

(56,162)

90,179
19,329

(62,086)

47,422

The majority of the remaining restructuring reserves are expected to be paid over the next 12-24 months. Due to certain international 
labor laws and long-term lease agreements, some payments will extend beyond 24 months. We expect to fund these payments from cash 
flows from operations. 

Asset impairment

During 2015, we sold our world headquarters building for $39 million and recorded a loss on the sale of $5 million. The loss was recognized 
in restructuring charges and asset impairments, net in the Consolidated Statements of Income. 

13. Debt

Commercial paper

Notes due March 2015

Notes due January 2016

Notes due September 2017

Notes due March 2018

Notes due May 2018

Notes due March 2019

Notes due November 2022

Notes due March 2024
Notes due January 2037
Notes due March 2043
Term loans
Other debt
Principal amount
Less: unamortized discount
Plus: unamortized interest rate swap proceeds
Total debt
Less: current portion long-term debt
Long-term debt

68

December 31,

Interest rate
1.1%

2015
90,000

$

2014

$

—

5.0%

4.75%

5.75%

5.6%

4.75%

6.25%

5.25%

4.625%
5.25%
6.7%
Variable

—

370,914

385,109

250,000

350,000

300,000

—

500,000
115,041
425,000
150,000
15,758
2,951,822
5,288
22,463
2,968,997

461,085

$ 2,507,912

274,879

370,914

385,109

250,000

350,000

300,000

110,000

500,000
115,041
425,000
130,000
16,000
3,226,943

6,653
31,716
3,252,006
324,879
$ 2,927,127

PITNEY BOWES INC.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(Tabular dollars in thousands, except per share amounts)

In November 2015 we redeemed the $110 million 5.250% notes due November 2022 at a par plus accrued and unpaid interest. 

We also repaid the $130 million term loans outstanding at December 31, 2014 and borrowed $150 million under new a term loan.  The 
term loan bears interest at the applicable Eurodollar Rate plus 0.90%. Interest is payable and resets quarterly and the loans mature in 
December 2016 but may be extended through June 2017 at our option. At December 31, 2015, the weighted-average interest rate of the 
term loans was 1.4%.

During 2015, we also repaid the $275 million, 5% notes that matured in March 2015. 

In October 2014, we received a loan from the State of Connecticut Department of Economic and Community Development.  The loan 
consisted of a $15 million development loan and $1 million jobs-training grant that is subject to refund if certain conditions are not met. 
We satisfied the conditions related to the $1 million jobs-training grant during 2015.

The 4.625% Notes due March 2024 may be redeemed, at anytime, at our option, in whole or in part, at par plus accrued interest and a 
make-whole payment.  

The 6.7% Notes due March 2043 may be redeemed, at our option, in whole or in part, at par plus accrued interest any time on or after 
March 2018, respectively.  

The 5.25% Notes due 2037 may be redeemed by bondholders, in whole or in part, at par plus accrued interest in January 2017.

We have a commercial paper program and a committed credit facility of $1 billion to support commercial paper issuances. There were 
$90 million of commercial paper borrowings at December 31, 2015. As of December 31, 2015, we had not drawn upon the credit facility. 
The credit facility expires in January 2020.  

In January 2016, we borrowed $300 million under a term loan and used the proceeds to repay a portion of the $371 million, 4.75% notes 
due January 15, 2016.  The remaining portion of the loan was repaid using cash from operations. The new term loan bears interest at the 
applicable Eurodollar Rate plus 1.25% and matures in December 2020. 

Annual maturities of outstanding debt at December 31, 2015 are as follows:

2016

2017

2018

2019

2020

Thereafter

Total

$

$

461,085

535,277

600,168

300,168

412

1,054,712

2,951,822

14. Retirement Plans and Postretirement Medical Benefits

We provide certain retirement benefits to our U.S. employees hired prior to January 1, 2005 and to eligible employees outside the U.S. 
under various defined benefit retirement plans. Benefit accruals under most of our defined benefit plans, including our two largest U.S. 
pension plans, our U.K. pension plans and Canadian pension plans, have been frozen. 

We also provide certain employer subsidized health care and employer provided life insurance benefits in the U.S. and Canada to eligible 
retirees and their dependents. Employees hired before January 1, 2005 in the U.S. and April 1, 2005 in Canada become eligible for retiree 
medical benefits after reaching age 55 and with the completion of the required service period. The cost of these benefits is recognized 
over the period the employee provides credited service to the company. 

69

PITNEY BOWES INC.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(Tabular dollars in thousands, except per share amounts)

Retirement Plans

The benefit obligations and funded status of defined benefit pension plans are as follows:

Accumulated benefit obligation

Projected benefit obligation

United States

Foreign

2015
1,688,982

$

2014

2015

2014

$

1,866,914

$

635,600

$

698,176

Benefit obligation - beginning of year

$

1,868,176

$

1,622,591

$

715,287

$

672,773

Service cost

Interest cost

Plan participants' contributions

Actuarial (gain) loss
Foreign currency changes
Plan Amendments

Settlement / curtailment

Special termination benefits

Benefits paid

Benefit obligation - end of year

Fair value of plan assets available for benefits

Fair value of plan assets - beginning of year

Actual return on plan assets

Company contributions

Plan participants' contributions

Settlement / curtailment

Foreign currency changes

Benefits paid

Fair value of plan assets - end of year

Amounts recognized in the Consolidated Balance Sheets

Non-current asset
Current liability
Non-current liability
Funded status

134

74,331

—
(131,179)
—
(428)
(3,678)
—
(117,471)
1,689,885

1,593,463
(19,173)
7,649

—
(3,678)
—
(117,471)
1,460,790

271
(9,088)
(220,277)
(229,094)

$

$

$

$

$

6,908

77,655

—
306,718

—
—
(16,867)
—
(128,829)
1,868,176

$

$

2,229

24,261

8
(15,375)
(53,945)
—
—

79
(25,432)
647,112

3,565

28,518

59
89,695
(52,750)

—

—

1,238

(27,811)

$

715,287

$

1,523,679

$

574,992

$

561,078

195,946

19,534

—
(16,867)
—
(128,829)
1,593,463

300
(6,590)
(268,423)
(274,713)

$

$

$

$

$

$

11,383

14,194

8

—
(45,033)
(25,432)
530,112

11,566
(1,031)
(127,535)
(117,000)

$

$

$

67,306

15,323

59

—

(40,963)

(27,811)

574,992

5,813
(1,008)
(145,100)
(140,295)

Information provided in the table below is only for pension plans with an accumulated benefit obligation in excess of plan assets at 
December 31, 2015 and 2014:

Projected benefit obligation
Accumulated benefit obligation
Fair value of plan assets

United States

2015
1,689,476
1,688,573

1,460,111

$
$

$

2014

1,867,788
1,866,525
1,592,774

$
$
$

$
$

$

Foreign

2015
540,984
529,593

412,418

$
$
$

2014

583,317
566,365
437,209

70

PITNEY BOWES INC.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(Tabular dollars in thousands, except per share amounts)

Pretax amounts recognized in AOCI consist of:

Net actuarial loss

Prior service credit
Transition asset

Total

United States

2015
880,123
(512)
—
879,611

$

$

$

2014

918,641
(144)
—

918,497

$

$

$

Foreign

2015
255,994
(740)
(40)
255,214

$

$

2014

253,257
(806)

(49)

252,402

The estimated amounts that will be amortized from AOCI into net periodic benefit cost in 2016 are as follows:

Net actuarial loss

Prior service credit

Transition asset

Total

United States

Foreign

$

$

26,824
(60)
—

$

5,804

(66)

(9)

26,764

$

5,729

The components of net periodic benefit cost (income) for defined benefit pension plans were as follows:

Service cost

Interest cost

Expected return on plan assets

Amortization of net transition asset

Amortization of prior service (credit) cost

Amortization of net actuarial loss

Special termination benefits

Settlement / curtailment

United States

2015

2014

2013

2015

Foreign

2014

$

134

$

6,908

$

13,981

$

2,229

$

3,565

$

74,331

(104,004)

—

(60)

29,272

—

1,243

77,655
(103,822)
—

74,370
(107,608)
—

9

25,369

—

4,528

380

32,494

548

2,638

24,261
(35,421)
(9)
(66)
5,926

79

—
(3,001) $

28,518
(39,137)
(10)
(57)
8,268

1,238

—

2013

6,272

27,365

(34,769)

(9)

112

14,445

935

—

Net periodic benefit cost (income)

$

916

$

10,647

$

16,803

$

2,385

$

14,351

Other changes in plan assets and benefit obligations for defined benefit pension plans recognized in other comprehensive income were 
as follows: 

Net actuarial (gain) loss
Prior service credit
Amortization of net actuarial loss
Amortization of prior service credit (cost)
Net transition asset
Settlement / curtailment
Total recognized in other comprehensive income

United States

Foreign

2015

2014

2015

2014

(8,003)
(428)
(29,272)
60
—
(1,243)
(38,886)

$

$

214,593
—
(25,369)
(9)
—
(4,528)
184,687

$

$

8,663
—
(5,926)
66
9
—
2,812

$

$

61,525
—
(8,268)
57
10
—
53,324

$

$

71

PITNEY BOWES INC.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(Tabular dollars in thousands, except per share amounts)

Weighted-average actuarial assumptions used to determine end of year benefit obligations and net periodic benefit cost for defined benefit 
pension plans include:

United States

Used to determine benefit obligations

     Discount rate

     Rate of compensation increase

Used to determine net periodic benefit cost

     Discount rate

     Expected return on plan assets

     Rate of compensation increase

Foreign

Used to determine benefit obligations

     Discount rate

     Rate of compensation increase

Used to determine net periodic benefit cost

     Discount rate

     Expected return on plan assets

     Rate of compensation increase

2015

2014

2013

4.55%

N/A

4.15%

7.00%

N/A

4.15%

N/A

4.95%

7.00%

3.50%

4.95%

3.50%

4.05%

7.25%

3.50%

1.15% - 3.95%

1.50% - 3.50%

1.10% - 3.80%

1.50% - 3.50%

1.45% - 4.60%

1.50% - 3.50%

1.10% - 3.80%

4.00% - 7.00%

1.50% - 3.50%

1.45% - 4.60%

3.75% - 7.50%

1.50% - 3.50%

1.95% - 4.65%

3.50% - 7.50%

1.50% - 3.50%

A discount rate is used to determine the present value of our future benefit obligations. The discount rate for our U.S. pension and 
postretirement medical benefit plans is determined by matching the expected cash flows associated with our benefit obligations to a pool 
of corporate long-term, high-quality fixed income debt instruments available as of the measurement date. The discount rate for our largest 
foreign plan, the U.K. Qualified Pension Plan (the U.K. Plan), is determined by using a model that discounts each year's estimated benefit 
payments by an applicable spot rate derived from a yield curve created from a large number of high quality corporate bonds. For our 
other smaller foreign pension plans, the discount rate is selected based on high-quality fixed income indices available in the country in 
which the plan is domiciled.    

The expected return on plan assets is based on historical and expected rates of return for current and planned asset classes in the plans' 
investment portfolio after analyzing historical experience and future expectations of the returns and volatility of the various asset classes.  
The overall expected rate of return for the portfolio is based on the target asset allocation of our global pension plans, adjusted for historical 
and expected experience of active portfolio management results, when compared to the benchmark returns. 

During 2016, we anticipate making total contributions of $9 million to our U.S. pension plans and $46 million to our foreign pension 
plans. We will reassess our funding alternatives as the year progresses. 

Investment Strategy and Asset Allocation - U.S. Pension Plans

The investment strategy of our U.S. pension plans is to maximize returns within reasonable and prudent levels of risk, to achieve and 
maintain full funding of the accumulated benefit obligation and the actuarial liabilities and to earn a nominal rate of return of at least 
7.0%. The fund has established a strategic asset allocation policy to achieve these objectives. Investments are diversified across asset 
classes and within each class to reduce the risk of large losses and are periodically rebalanced. Derivatives, such as swaps, options, 
forwards and futures contracts may be used for market exposure, to alter risk/return characteristics and to manage foreign currency 
exposure. Investments within the private equity and real estate portfolios are comprised of limited partnership units in primary and 
secondary fund of funds and units in open-ended commingled real estate funds, respectively. These types of investment vehicles are used 
in an effort to gain greater asset diversification. We do not have any significant concentrations of credit risk within the plan assets. The 
pension plans' liabilities, investment objectives and investment managers are reviewed periodically.  The target asset allocation for 2016 
and the actual asset allocations at December 31, 2015 and 2014, for the U.S. pension plans are as follows:

72

PITNEY BOWES INC.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(Tabular dollars in thousands, except per share amounts)

Target
allocation

Percent of Plan Assets at
December 31,

2016

2015

2014

15%

15%

60%

5%

5%

12%

10%

68%

6%

4%

12%

9%

69%

5%

5%

100%

100%

100%

Asset category

U.S. equities

Non-U.S. equities

Fixed income

Real estate

Private equity

Total

Investment Strategy and Asset Allocation - Foreign Pension Plans

Our foreign pension plan assets are managed by outside investment managers and monitored regularly by local trustees and our corporate 
personnel. Investment strategies vary by country and plan, with each strategy tailored to achieve the expected rate of return within an 
acceptable or appropriate level of risk, depending upon the liability profile of plan participants, local funding requirements, investment 
markets and restrictions. The U.K. plan represents 75% of the non-U.S. pension assets. The U.K. pension plan's investment strategy is 
to maximize returns within reasonable and prudent levels of risk, to achieve and maintain full funding of the accumulated benefit obligation 
and the actuarial liabilities and to earn a nominal rate of return of at least 6.5%. The fund has established a strategic asset allocation policy 
to achieve these objectives. Investments are diversified across asset classes and within each class to minimize the risk of large losses and 
are periodically rebalanced. Derivatives, such as swaps, options, forwards and futures contracts may be used for market exposure, to alter 
risk/return characteristics and to manage currency exposure. We do not have any significant concentrations of credit risk within the plan 
assets. The pension plans' liabilities, investment objectives and investment managers are reviewed periodically.  The target asset allocation 
for 2016 and the actual asset allocations at December 31, 2015 and 2014, for the U.K. pension plan are as follows:

Asset category

U.K. equities

Non-U.K. equities

Fixed income

Real estate

Diversified growth

Cash

Total

Target
Allocation

Percent of Plan Assets at
December 31,

2016

2015

2014

20%

20%

40%

10%

10%

—%

23%

20%

40%

10%

5%

2%

28%

29%

40%

—%

—%

3%

100%

100%

100%

The target asset allocation used to manage the investment portfolios is based on the broad asset categories shown above. The plan asset 
categories presented in the fair value hierarchy are subsets of the broad asset categories.

The fair value of the U.K. plan assets was $399 million and $427 million at December 31, 2015 and 2014, respectively, and the expected 
long-term weighted average rate of return on these plan assets was 7.00% in 2015 and 7.50% in 2014.

Fair Value Measurements of Plan Assets

The following tables show, by level within the fair value hierarchy, the financial assets and liabilities that are accounted for at fair value 
on a recurring basis at December 31, 2015 and 2014, respectively, for the U.S. and foreign pension plans. Financial assets and liabilities 
are classified in their entirety based on the lowest level of input that is significant to the fair value measurement. Our assessment of the 
significance of a particular input to the fair value measurement requires judgment and may affect placement within the fair value hierarchy 
levels. There are no shares of our common stock included in the plan assets of our pension plans.

73

PITNEY BOWES INC.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(Tabular dollars in thousands, except per share amounts)

United States Pension Plans

Money market funds

Equity securities

Commingled fixed income securities

Debt securities - U.S. and foreign governments, agencies and

municipalities

Debt securities - corporate

Mortgage-backed securities

Asset-backed securities

Private equity

Real estate
Securities lending collateral (1)
Total plan assets at fair value
Securities lending payable (1)
Cash

Other

December 31, 2015

Level 1

Level 2

Level 3

Total

$

— $

7,493

$

— $

174,664

—

143,449

—

—

—

—

—
—

140,270

205,246

21,424

592,111

14,810

2,535

—

—
154,690

—

—

—

—

1,592

—

63,577

82,569
—

$

318,113

$

1,138,579

$

147,738

$

7,493

314,934

205,246

164,873

592,111

16,402

2,535

63,577

82,569
154,690

1,604,430
(154,690)

4,072

6,978

Fair value of plan assets available for benefits

$

1,460,790

December 31, 2014

Level 1

Level 2

Level 3

Total

Money market funds

Equity securities

Commingled fixed income securities

Debt securities - U.S. and foreign governments, agencies and

municipalities

Debt securities - corporate

Mortgage-backed securities

Asset-backed securities

Private equity
Real estate
Securities lending collateral (1)
Total plan assets at fair value
Securities lending payable (1)
Cash
Other
Fair value of plan assets available for benefits

$

— $

10,758

$

— $

180,069

—

184,209

—

—

—

146,716

261,571

25,131

598,927

20,401

2,158

—
—
—
364,278

—
—
131,901
1,197,563

$

$

$

—

—

—

—

2,102

—

81,246
74,747
—
158,095

$

$

10,758

326,785

261,571

209,340

598,927

22,503

2,158

81,246
74,747
131,901
1,719,936
(131,901)
4,621
807
1,593,463

(1) Securities lending collateral is offset by a corresponding securities lending payable amount.

74

PITNEY BOWES INC.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(Tabular dollars in thousands, except per share amounts)

Foreign Plans

December 31, 2015

Level 1

Level 2

Level 3

Total

Money market funds

Equity securities

Commingled fixed income securities

Debt securities - U.S. and foreign governments, agencies and

municipalities

Debt securities - corporate

Real estate

Diversified growth funds

Total plan assets at fair value

Cash

Other

Fair value of plan assets available for benefits

$

— $

7,596

$

— $

33,855

—

—

—

—

—
33,855

$

$

183,110

138,220

73,573

27,279

—

—
429,778

—

—

—

—

39,177

20,513

59,690

$

$

$

7,596

216,965

138,220

73,573

27,279

39,177

20,513
523,323

6,376

413

530,112

Money market funds

Equity securities

Commingled fixed income securities

Debt securities - U.S. and foreign governments, agencies and

municipalities

Debt securities - corporate

Total plan assets at fair value

Cash

Other

Fair value of plan assets available for benefits

December 31, 2014

Level 1

Level 2

Level 3

Total

$

— $

6,684

$

— $

99,570

—

—

—

190,924

151,017

85,711

26,154

—

—

—

—

6,684

290,494

151,017

85,711

26,154

$

99,570

$

460,490

$

— $

560,060

10,859

4,073

$

574,992

The following information relates to our classification of investments into the fair value hierarchy:

•  Money Market Funds: Money market funds typically invest in government securities, certificates of deposit, commercial paper of 
companies and other highly liquid, low risk securities.  Money market funds are principally used for overnight deposits.  They are 
classified as Level 2 since they are not actively traded on an exchange.

•  Equity Securities: Equity securities include U.S. and foreign common stock, American Depository Receipts, preferred stock and 
commingled funds.  Equity securities classified as Level 1 are valued using active, high volume trades for identical securities.  Equity 
securities classified as Level 2 represent those not listed on an exchange in an active market.  These securities are valued based on 
quoted market prices of similar securities.

•  Commingled Fixed Income Securities:  Mutual funds that invest in a variety of fixed income securities including securities of the 
U.S. government and its agencies, corporate debt, mortgage-backed securities and asset-backed securities. Value of the funds is based 
on the net asset value (NAV) per unit as reported by the fund manager. NAV is based on the market value of the underlying investments 
owned by each fund, minus its liabilities, divided by the number of shares outstanding. Commingled fixed income securities are not 
listed on an active exchange and are classified as Level 2.

•  Debt Securities - U.S. and Foreign Governments, Agencies and Municipalities: Government securities include treasury notes and 
bonds, foreign government issues, U.S. government sponsored agency debt and commingled funds.  Municipal debt securities include 
general obligation securities and revenue-backed securities. Debt securities classified as Level 1 are valued using active, high volume 

75

PITNEY BOWES INC.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(Tabular dollars in thousands, except per share amounts)

trades for identical securities. Debt securities classified as Level 2 are valued through benchmarking model derived prices to quoted 
market prices and trade data for identical or comparable securities.

•  Debt Securities – Corporate: Investments are comprised of both investment grade debt 

The 
fair value of corporate debt securities is valued using recently executed transactions, market price quotations where observable, or 
bond spreads. The spread data used are for the same maturity as the security. These securities are classified as Level 2.

and high-yield debt 

•  Mortgage-Backed Securities (MBS): Investments are comprised of agency-backed MBS, non-agency MBS, collateralized mortgage 
obligations, commercial MBS, and commingled funds. These securities are valued based on external pricing indices. When external 
index pricing is not observable, MBS are valued based on external price/spread data. If neither pricing method is available, broker 
quotes are utilized. When inputs are observable and supported by an active market, MBS are classified as Level 2 and when inputs 
are unobservable, MBS are classified as Level 3.

•  Asset-Backed Securities (ABS):  Investments are primarily comprised of credit card receivables, auto loan receivables, student loan 
receivables, and Small Business Administration loans.  These securities are valued based on external pricing indices or external price/
spread data and are classified as Level 2.

•  Private Equity: Investments are comprised of units in fund-of-funds investment vehicles. Fund-of-funds consist of various private 
equity investments and are used in an effort to gain greater diversification. The investments are valued in accordance with the most 
appropriate valuation techniques, and are classified as Level 3 due to the unobservable inputs used to determine a fair value.  

•  Real Estate: Investments include units in open-ended commingled real estate funds. Properties that comprise these funds are valued 
in accordance with the most appropriate valuation techniques, and are classified as Level 3 due to the unobservable inputs used to 
determine a fair value.  

•  Diversified Growth Funds: Investments are comprised of units in commingled diversified growth funds. These investments are valued 
based on the net asset value (NAV) per unit as reported by the fund manager, and are classified as Level 3 due to the unobservable 
inputs used to determine a fair value.  

• 

Securities Lending Fund: Investment represents a commingled fund through our custodian's securities lending program. The U.S. 
pension plan lends securities that are held within the plan to other banks and/or brokers, and receives collateral, typically cash.  This 
collateral is invested in a short-term fixed income securities commingled fund. The commingled fund is not listed or traded on an 
exchange and is classified as Level 2. This amount invested in the fund is offset by a corresponding liability reflected in the U.S. 
pension plan's net assets available for benefits.    

Level 3 Gains and Losses 

The following table summarizes the changes in the fair value of Level 3 assets for the years ended December 31, 2015 and 2014:

United States Pension Plans

Balance at December 31, 2013

Realized gains
Unrealized gains
Net purchases, sales and settlements

Balance at December 31, 2014

Realized gains
Unrealized gains (losses)
Net purchases, sales and settlements

Balance at December 31, 2015

Mortgage-backed
securities

Private equity

Real estate

Total

2,634
12
59
(603)
2,102
10
28
(548)
1,592

$

$

87,470
11,174
1,886
(19,284)
81,246
14,288
(6,844)
(25,113)
63,577

$

$

67,917
285
6,140
405
74,747
1,027
7,043
(248)
82,569

$

$

158,021
11,471
8,085
(19,482)
158,095
15,325
227
(25,909)
147,738

$

$

76

PITNEY BOWES INC.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(Tabular dollars in thousands, except per share amounts)

Foreign Pension Plans

Balance at December 31, 2014

Unrealized gains

Net purchases, sales and settlements

Balance at December 31, 2015

Nonpension Postretirement Benefits

Diversified
growth funds

Real estate

Total

$

— $

— $

(119)
20,632

20,513

(1,685)
40,862

39,177

—
(1,804)

61,494

59,690

The benefit obligation and funded status for nonpension postretirement benefit plans are as follows:

Benefit obligation

Benefit obligation - beginning of year

Service cost

Interest cost

Plan participants' contributions

Actuarial (gain) loss

Foreign currency changes

Curtailment

Benefits paid
Benefit obligation - end of year (1)

Fair value of plan assets

Fair value of plan assets - beginning of year

Company contribution

Plan participants' contributions

Benefits paid

Fair value of plan assets - end of year

Amounts recognized in the Consolidated Balance Sheets

Current liability

Non-current liability
Funded status

2015

2014

$

253,980

$

231,153

2,455

8,799

4,332
(31,253)
(3,289)
—
(23,146)
211,878

$

— $

18,814

4,332
(23,146)

— $

2,683

9,951

5,418

37,532

(2,096)

(2,160)

(28,501)
253,980

—

23,083

5,418

(28,501)

—

(19,406)
(192,472)
(211,878)

$

$

(22,113)

(231,867)
(253,980)

$

$

$

$

$

(1)  The benefit obligation for the U.S. nonpension postretirement plans was $198 million and $231 million at December 31, 2015 and 2014, respectively. 

Pretax amounts recognized in AOCI consist of:

Net actuarial loss
Prior service cost
Total

2015

2014

$

$

59,174
2,060
61,234

$

$

97,955
2,356
100,311

77

PITNEY BOWES INC.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(Tabular dollars in thousands, except per share amounts)

The components of net periodic benefit cost for nonpension postretirement benefit plans were as follows:

Service cost

Interest cost

Amortization of prior service cost

Amortization of net actuarial loss

Curtailment

Net periodic benefit cost

$

2015

2014

2013

$

2,455

8,799

297

7,528

—

$

2,683

9,951

159

5,949

—

3,684

9,503

128

7,433

2,920

$

19,079

$

18,742

$

23,668

Other changes in plan assets and benefit obligation for nonpension postretirement benefit plans recognized in other comprehensive income 
were as follows: 

Net actuarial (gain) loss

Curtailment

Amortization of net actuarial loss

Amortization of prior service cost

Other adjustments

2015

2014

$

$

(31,253)
—
(7,528)
(297)

37,532

(2,160)

(5,949)

(159)

412

Total recognized in other comprehensive income

$

(39,078)

$

29,676

The estimated amounts that will be amortized from AOCI into net periodic benefit cost in 2016 are as follows:

Net actuarial loss

Prior service cost

Total

$

$

5,438

297

5,735

The weighted-average discount rates used to determine end of year benefit obligation and net periodic pension cost include:

Discount rate used to determine benefit obligation

U.S.

Canada

Discount rate used to determine net period benefit cost

U.S.
Canada

2015

2014

2013

4.20%

3.95%

3.90%
3.80%

3.90%

3.80%

4.40%
4.65%

4.40%

4.65%

3.65%
3.90%

The assumed health care cost trend rate used in measuring the accumulated postretirement benefit obligation for the U.S. plan was 6.0% 
for 2015 and 6.5% for 2014. The assumed health care trend rate is 6.0% for 2016 and will gradually decline to 5.0% by the year 2019 
and remain at that level thereafter. Assumed health care cost trend rates have a significant effect on the amounts reported for the health 
care plans.  A 1% change in the assumed health care cost trend rates would have the following effects:

Effect on total of service and interest cost components
Effect on postretirement benefit obligation

1% Increase

1% Decrease

$
$

389
7,841

$
$

(326)
(6,730)

78

PITNEY BOWES INC.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(Tabular dollars in thousands, except per share amounts)

Estimated Future Benefit Payments

The following benefit payments, which reflect expected future service, are expected to be paid.

Years ending December 31,

2016

2017

2018

2019

2020

2021 - 2025

Savings Plans

Pension Benefits

Nonpension
Benefits

$

125,403

$

123,478

124,090

125,622

127,960

644,862

19,475

18,799

18,088

17,515

16,846

75,468

$

1,271,415

$

166,191

We offer voluntary defined contribution plans to our U.S. employees designed to help them accumulate additional savings for retirement.  
We provide a core contribution to all employees, regardless if they participate in the plan, and match a portion of each participating 
employees' contribution, based on eligible pay. Total contributions to our defined contribution plans were $28 million in 2015 and $25 
million in 2014.

79

PITNEY BOWES INC.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(Tabular dollars in thousands, except per share amounts)

15. Income Taxes

Income from continuing operations before taxes consisted of the following:

U.S.

International

Total

Years Ended December 31,

2015
516,233

94,592

610,825

$

$

2014

2013

$

$

356,017

75,179

431,196

$

$

288,660

95,294

383,954

The provision for income taxes from continuing operations consisted of the following:

U.S. Federal:

Current

Deferred

U.S. State and Local:

Current

Deferred

International:

Current

Deferred

Total current

Total deferred

Total provision for income taxes

Years Ended December 31,

2015

2014

2013

$

115,557

$

19,941

135,498

11,243

16,094

27,337

22,794

4,149

26,943

71,683

6,941

78,624

7,186
(9,307)
(2,121)

32,492

3,820

36,312

$

78,315

(19,754)

58,561

5,359

(8,026)

(2,667)

28,063

(5,990)

22,073

149,594

40,184

111,361

1,454

111,737

(33,770)

$

189,778

$

112,815

$

77,967

Effective tax rate

31.1%

26.2%

20.3%

The effective tax rate for 2015 includes tax benefits of $20 million from the disposition of Imagitas and $3 million from the retroactive 
effect of 2015 tax legislation. 

The effective tax rate for 2014 includes tax benefits of $22 million from the resolution of tax examinations and $5 million from the 
retroactive effect of 2014 U.S. tax legislation.  

The effective tax rate for 2013 includes tax benefits of $13 million from an affiliate reorganization, $17 million from tax planning initiatives 
and $5 million from the adjustment of non-U.S. tax accounts from prior periods and the retroactive effect of 2013 U.S. tax legislation.  

80

PITNEY BOWES INC.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(Tabular dollars in thousands, except per share amounts)

The items accounting for the difference between income taxes computed at the federal statutory rate and our provision for income taxes 
consist of the following:

Federal statutory provision

State and local income taxes

Other impact of foreign operations
Tax exempt income/reimbursement

Federal income tax credits/incentives
Unrealized stock compensation benefits

Resolution of U.S. tax examinations

Outside basis differences

Other, net

Provision for income taxes

Years Ended December 31,

2015
213,789

$

$

17,769
(6,492)
(1,171)
(10,959)
2,658

—
(27,110)
1,294

$

189,778

$

2014

2013

150,920
(1,379)
(12,668)
(1,327)
(17,905)
2,318
(5,856)
—
(1,288)
112,815

$

134,389

(1,733)
(28,238)

(1,672)
(10,282)

2,292

(3,853)

(13,214)

278

$

77,967

Other impacts of foreign operations include income of foreign affiliates taxed at rates other than the 35% U.S. statutory rate, the accrual 
or release of tax uncertainty amounts related to foreign operations, the tax impacts of foreign earnings repatriation and the U.S. foreign 
tax credit impacts of foreign income taxed in the U.S.

Deferred tax liabilities and assets at December 31, 2015 and 2014 consisted of the following:

Deferred tax liabilities:

Depreciation

Deferred profit (for tax purposes) on sale to finance subsidiary

Lease revenue and related depreciation

Amortizable intangibles

Other

Gross deferred tax liabilities

Deferred tax assets:

Nonpension postretirement benefits
Pension
Inventory and equipment capitalization
Restructuring charges
Long-term incentives
Net operating loss
Tax credit carry forwards
Tax uncertainties gross-up
Other

Gross deferred tax assets
Less: Valuation allowance

Net deferred tax assets
Total deferred taxes, net

December 31,

2015

2014

$

$

(69,622)
(108,061)
(188,231)
(119,453)
(41,149)
(526,516)

79,861
104,166
14,934
14,238
22,111
111,351
54,183
21,191
96,412
518,447
(132,624)
385,823
(140,693)

$

(60,282)

(114,633)

(205,683)

(74,034)

(64,900)

(519,532)

82,181
141,492
18,502
35,432
25,718
102,686
47,493
22,851
125,512

601,867
(116,935)

484,932
(34,600)

$

A valuation allowance is recognized to reduce the total deferred tax assets to an amount that will more-likely-than-not be realized. The 
valuation allowance relates primarily to certain foreign, state and local net operating loss and tax credit carryforwards that are more-
likely-than-not to expire unutilized.  

81

PITNEY BOWES INC.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(Tabular dollars in thousands, except per share amounts)

We have net operating loss carryforwards of $310 million as of December 31, 2015, of which, $251 million can be carried forward 
indefinitely and the remainder expire over the next 15 years. In addition, we have tax credit carryforwards of $54 million, of which $39 
million can be carried forward indefinitely and the remainder expire over the next 10 to 15 years.   

As of December 31, 2015 we have not provided for income taxes on $860 million of cumulative undistributed earnings of subsidiaries 
outside the U.S. as these earnings will be either indefinitely reinvested or remitted substantially free of additional tax. However, we 
estimate that withholding taxes on such remittances would be $13 million. Determination of the liability that would be incurred if these 
earnings were remitted to the U.S. is not practicable as there is a significant amount of uncertainty with respect to determining the amount 
of foreign tax credits and other indirect tax consequences that may arise from the distribution of these earnings.    

Uncertain Tax Positions

A reconciliation of the amount of unrecognized tax benefits is as follows:

Balance at beginning of year

Increases from prior period positions

Decreases from prior period positions

Increases from current period positions

Decreases relating to settlements with tax authorities

Reductions from lapse of applicable statute of limitations

Balance at end of year

2015
132,495

7,637
(16,753)
23,533
(3,831)
(3,832)
139,249

$

$

2014

2013

$

172,594

$

151,098

9,090
(33,692)
17,704
(22,127)
(11,074)
132,495

$

15,777

(6,908)

23,549

(482)

(10,440)

$

172,594

The amount of the unrecognized tax benefits at December 31, 2015, 2014 and 2013 that would affect the effective tax rate if recognized 
was $117 million, $109 million and $148 million, respectively. 

On a regular basis, we conclude tax return examinations, statutes of limitations expire, and court decisions interpret tax law. We regularly 
assess tax uncertainties in light of these developments. As a result, it is reasonably possible that the amount of our unrecognized tax 
benefits will decrease in the next 12 months, and we expect this change could be up to 15% of our unrecognized tax benefits. We recognize 
interest and penalties related to uncertain tax positions in our provision for income taxes. We recognized interest and penalties of $(4) 
million, $2 million and $27 million related to uncertain tax positions in our provision for income taxes for the years ended December 31, 
2015, 2014 and 2013, respectively. We had $10 million and $11 million accrued for the payment of interest and penalties at December 31, 
2015 and 2014, respectively.

Other Tax Matters

As is the case with other large corporations, our tax returns are examined each year by tax authorities in the U.S. and other global taxing 
jurisdictions in which we have operations. The IRS examinations of our consolidated U.S. income tax returns for tax years prior to 2012 
are closed to audit.  Additionally, in the U.S. we are subject to examination on various post-2005 State and Local taxes. In Canada, the 
examination of our tax filings prior to 2009 are closed to audit, except for the pending application of legal principles to specific issues 
arising in earlier years.  Other significant jurisdictions in which we have, or have recently completed, tax examinations include France, 
closed through the end of 2012, Germany closed through the end of 2011 and except for an item under appeal the U.K. closed through 
the end of 2011. We have other less significant tax filings currently subject to examination. 

We regularly assess the likelihood of tax adjustments in each of the tax jurisdictions in which we have operations and account for the 
related financial statement implications. We believe we have established tax reserves that are appropriate given the possibility of tax 
adjustments. However, determining the appropriate level of tax reserves requires judgment regarding the uncertain application of tax law 
and the possibility of tax adjustments. Future changes in tax reserve requirements could have a material impact, positive or negative, on 
our results of operations, financial position and cash flows.

82

PITNEY BOWES INC.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(Tabular dollars in thousands, except per share amounts)

16. Noncontrolling Interests (Preferred Stockholders’ Equity in Subsidiaries)

Pitney Bowes International Holdings, Inc. (PBIH), a subsidiary of the company, has 300,000 shares of outstanding perpetual voting 
preferred stock valued at $300 million held by certain institutional investors (PBIH Preferred Stock). The holders of PBIH Preferred 
Stock are entitled as a group to 25% of the combined voting power of all classes of capital stock of PBIH. All outstanding common stock 
of PBIH, representing the remaining 75% of the combined voting power of all classes of capital stock, is owned directly or indirectly by 
the company. The PBIH Preferred Stock is entitled to cumulative dividends at a rate of 6.125% through April 30, 2016. Commencing 
October 30, 2016, the PBIH Preferred Stock is redeemable, in whole or in part, at the option of PBIH. If the PBIH Preferred Stock is not 
redeemed in whole prior to October 30, 2016, the dividend rate increases 50% and will increase 50% every six months thereafter. No 
dividends were in arrears at December 31, 2015 or December 31, 2014. 

17. Commitments and Contingencies

In the ordinary course of business, we are routinely defendants in, or party to, a number of pending and threatened legal actions. These 
may involve litigation by or against us relating to, among other things, contractual rights under vendor, insurance or other contracts; 
intellectual property or patent rights; equipment, service, payment or other disputes with clients; or disputes with employees. Some of 
these actions may be brought as a purported class action on behalf of a purported class of employees, clients or others. In management's 
opinion, the potential liability, if any, that may result from these actions, either individually or collectively, is not reasonably expected to 
have a material effect on our financial position, results of operations or cash flows. However, as litigation is inherently unpredictable, 
there can be no assurances in this regard.

In 2015, we finalized the settlement with the Department of Justice relating to an investigation it had conducted regarding compliance 
with certain postal regulatory requirements in our Presort Services business without any admission of liability by the Company. As a 
result of the settlement, we recorded a charge of $7 million, net of estimated recoveries in 2015. This charge is recorded in other (income) 
expense, net in the Consolidated Statements of Income.

18. Leases

We lease office facilities, sales and service offices, equipment and other properties under operating lease agreements with varying terms. 
Certain leases require us to pay property taxes, insurance and routine maintenance and include renewal options and escalation clauses. 
Rent expense was $47 million, $55 million and $67 million in 2015, 2014 and 2013, respectively. Future minimum lease payments under 
non-cancelable operating leases at December 31, 2015 were as follows:

Years ending December 31,

2016

2017

2018

2019

2020
Thereafter
Total minimum lease payments

$

$

39,782

31,178

26,087

21,874

14,916
67,782
201,619

83

PITNEY BOWES INC.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(Tabular dollars in thousands, except per share amounts)

19. Stockholders' Equity

Preferred and Preference Stock

We have two classes of preferred stock issued and outstanding: the 4% Preferred Stock (the Preferred Stock) and the $2.12 Preference 
Stock (the Preference Stock). The Preferred Stock is entitled to cumulative dividends of $2 per year and can be converted into 24.24 
shares of common stock, subject to adjustment, in certain events. The Preferred Stock is redeemable at our option at a price of $50 per 
share, plus dividends accrued through the redemption date. We are authorized to issue 600,000 shares of Preferred Stock.  At December 31, 
2015 and 2014, there were 12 shares and 24 shares outstanding, respectively. There are no unpaid dividends in arrears.

The Preference Stock is entitled to cumulative dividends of $2.12 per year and can be converted into 16.53 shares of common stock, 
subject to adjustment, in certain events. The Preference Stock is redeemable at our option at a price of $28 per share. We are authorized 
to issue 5,000,000 shares of Preference Stock.  At December 31, 2015 and 2014, there were 18,660 shares and 20,237 shares outstanding, 
respectively. There are no unpaid dividends in arrears.

Common and Treasury Stock

The following table summarizes the changes in shares of Common Stock outstanding and Treasury Stock:

Balance at December 31, 2012

Issuance of common stock

Conversions to common stock

Balance at December 31, 2013

Repurchases of common stock

Issuance of common stock

Conversions to common stock

Balance at December 31, 2014

Repurchases of common stock

Issuance of common stock

Conversions to common stock

December 31, 2015

Common Stock
Outstanding
200,884,047

Treasury Stock
122,453,865

1,163,668

(1,163,668)

34,807

(34,807)

202,082,522
(1,863,262)
781,032

27,672

201,027,964
(6,476,796)
943,686

26,354

121,255,390

1,863,262

(781,032)

(27,672)

122,309,948
6,476,796

(943,686)

(26,354)

195,521,208

127,816,704

At December 31, 2015, 35,377,289 shares were reserved for issuance under our stock plans, dividend reinvestment program and the 
conversion of Preferred Stock and Preference Stock. 

84

PITNEY BOWES INC.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(Tabular dollars in thousands, except per share amounts)

20. Accumulated Other Comprehensive Loss

Reclassifications out of accumulated other comprehensive loss for the years ended December 31, 2015, 2014 and 2013 were as 
follows:

Gains (losses) on cash flow hedges

Revenue

Cost of sales

Interest expense

Total before tax
Tax benefit

Net of tax

Gains (losses) on available for sale securities

Interest income

Tax provision (benefit)

Net of tax

Pension and Postretirement Benefit Plans (b)

Transition asset

Prior service costs

Actuarial losses

Total before tax

Tax benefit

Net of tax

Amounts Reclassified from AOCI (a)

Years Ended December 31,

2015

2014

2013

$

1,082

$

551
(2,028)
(395)
(164)
(231)

1,134

419

715

9
(171)
(43,969)
(44,131)
(15,966)
(28,165)

$

$

$

$

$

$

$

$

$

$

1,276
(140)
(2,028)
(892)
(347)
(545)

(1,149)
(424)
(725)

10
(111)
(43,702)
(43,803)
(15,643)
(28,160)

$

$

$

$

$

$

(835)

332

(2,028)
(2,531)

(987)

(1,544)

(1,140)

(422)

(718)

9

(620)

(54,372)

(54,983)

(19,228)

(35,755)

(a)   Amounts in parentheses indicate reductions to income and increases to other comprehensive income (loss).
(b)   Reclassified from accumulated other comprehensive loss into selling, general and administrative expenses. These amounts are included in the computation of net 

periodic costs of defined benefit pension plans and nonpension postretirement benefit plans (see Note 14 for additional details).

85

PITNEY BOWES INC.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(Tabular dollars in thousands, except per share amounts)

Changes in accumulated other comprehensive loss for the years ended December 31, 2015, 2014 and 2013 were as follows:

Balance January 1, 2013

$

(7,777) $

4,513

$

(759,199) $

81,250

$

Cash flow
hedges

Available-for-
sale securities

Pension and
postretirement
benefit plans

Foreign
currency
adjustments

Total
(681,213)

Other comprehensive income (loss) before

reclassifications (a)

Amounts reclassified from accumulated other
comprehensive income (loss) (a), (b)

Net other comprehensive income (loss)

Balance at December 31, 2013

Other comprehensive income (loss) before

reclassifications (a)

Amounts reclassified from accumulated other
comprehensive income (loss) (a), (b), (c)

Net other comprehensive income (loss)

Balance at December 31, 2014

Other comprehensive income (loss) before

reclassifications (a)

Amounts reclassified from accumulated other
comprehensive income (loss) (a), (b), (c)

(147)

1,544

1,397
(6,380)

1,146

545

1,691
(4,689)

546

231

Net other comprehensive income (loss)

Balance at December 31, 2015

777
(3,912) $

$

(7,000)

718
(6,282)
(1,769)

4,010

725

4,735
2,966

(1,715)

(715)
(2,430)
536

$

122,023

(39,489)

75,387

35,755

157,778
(601,421)

(6,747)
(46,236)
35,014

31,270

106,657

(574,556)

(212,818)

(89,584)

(297,246)

28,160
(184,658)
(786,079)

(3,784)
(93,368)
(58,354)

25,646

(271,600)
(846,156)

19,146

(91,436)

(73,459)

28,165

47,311
(738,768) $

3,299
(88,137)
(146,491) $

30,980

(42,479)
(888,635)

(a)   Amounts are net of tax.  Amounts in parentheses indicate debits to AOCI.
(b)   See table above for additional details of these reclassifications.
(c)   Foreign currency item amount represents the recognition of deferred translation upon the sale of certain businesses.

21.  Stock-Based Compensation Plans

The following table shows stock-based compensation expense included in the Consolidated Statements of Income:

Cost of equipment sales

Cost of software

Cost of support services
Cost of business services
Selling, general and administrative
Research and development
Discontinued operations (1)
Stock-based compensation expense
Tax benefit
Stock-based compensation expense, net of tax

Years Ended December 31,

2015

2014

2013

$

$

998

211

786
845
16,460
1,749
—
21,049
(8,083)
12,966

$

1,004

$

95

607
694
14,028
1,018
—
17,446
(6,699)
10,747

$

$

886

—

382
527
11,099
435
1,592
14,921
(5,759)
9,162

(1)  Amount represents the expense related to the immediate vesting of restricted stock units and stock options held by employees of PBMS upon the sale of the business.

86

PITNEY BOWES INC.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(Tabular dollars in thousands, except per share amounts)

Stock Plans

We have a long-term incentive program whereby eligible employees may be granted restricted stock units, non-qualified stock options, 
other stock-based awards, cash or any combination thereof. The Executive Compensation Committee of the Board of Directors administers 
these plans. We settle employee stock compensation awards with treasury shares. At December 31, 2015, there were 20,092,604 shares 
available for future grants under our long-term incentive program.  

Restricted Stock Units 

Restricted stock units (RSUs) entitle the holder to shares of common stock as the units vest, typically over a three or four year service 
period. The following table summarizes information about restricted stock units during 2015 and 2014:

Outstanding - beginning of the year

Granted

Vested

Forfeited

Outstanding - end of the year

2015

2014

Shares
1,819,239

809,436
(802,284)
(99,177)
1,727,214

Weighted
average grant
date fair value
16.41
$

21.15

16.88

17.93

18.30

$

Shares

Weighted
average grant
date fair value

1,941,312

$

685,994
(713,886)
(94,181)
1,819,239

$

13.19

23.62

14.50

15.11

16.41

The fair value of RSUs is determined based on the stock price on the grant date less the present value of expected dividends. At December 31, 
2015, there was $13 million of unrecognized compensation cost related to RSUs that is expected to be recognized over a weighted-
average period of 1.6 years. The intrinsic value of RSUs outstanding at December 31, 2015 was $36 million. The intrinsic value of RSUs 
vested during 2015, 2014 and 2013 was $18 million, $18 million and $15 million, respectively. The fair value of RSUs vested during 
2015, 2014 and 2013 was $14 million, $10 million and $18 million, respectively. During 2013, we granted 1,365,798 RSUs at a weighted 
average fair value of $10.37.

Non-employee directors receive restricted stock units which are convertible into shares of common stock one year from date of grant. In 
2015 and 2014, 12,824 and 34,344 restricted stock units were awarded to non-employee directors, respectively.

Performance Stock Units

The following table summarizes share information about Performance stock units (PSUs) during 2015:

Outstanding - beginning of the year
Granted
Performance adjustments
Forfeited
Outstanding - end of the year

Years Ended December 31,

2015
606,715
725,330
(188,774)
(35,756)
1,107,515

2014

—
493,255

113,460
—
606,715

PSUs are stock awards where the number of shares ultimately received by the employee is conditional upon the attainment of certain 
performance targets as well as total shareholder return relative to peer companies. PSUs vest at the end of a three-year service period and 
the actual number of shares awarded may range from 0% to 200% of the target award. However, the final determination of the number 
of shares to be issued is made by our Board of Directors, who may reduce, but not increase, the ultimate number of shares to be awarded 
(negative discretion). PSUs are accounted for as variable awards until the end of the service period when the grant date is established.

Total share-based compensation expense for PSUs is determined by the product of the number of shares eligible to be awarded and 
expected to vest and the fair value of the award, determined using a Monte Carlo simulation model, commencing at the inception of the 
requisite service period. During the performance period, the compensation expense for PSUs is re-computed using the fair value of the 
award, determined using a Monte Carlo simulation model each balance sheet date. Due to the variability of these awards, significant 
fluctuations in share-based compensation expense recognized from one period to the next are possible. At December 31, 2015, there was 
$14 million of unrecognized compensation cost related to PSUs that will be recognized over 1.7 years.

87

PITNEY BOWES INC.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(Tabular dollars in thousands, except per share amounts)

Stock Options
Stock options may be granted to certain officers and employees at an exercise price equal to or greater than the stock price of our common 
stock on the grant date. Options vest ratably over three or four years and expire ten years from the date of grant. At December 31, 2015, 
there was less than $1 million of unrecognized compensation cost related to stock options that is expected to be recognized over a weighted-
average period of 2.8 years. The intrinsic value of options outstanding and options exercisable at December 31, 2015 was $3 million and 
$2 million, respectively.  No stock options were exercised in 2015. The intrinsic value of options exercised during 2014 was not material.

The following table summarizes information about stock option activity during 2015 and 2014:

Options outstanding - beginning of the year

Granted

Exercised

Canceled

Expired

Options outstanding - end of the year

Options exercisable - end of the year

2015

2014

Per share
weighted
average
exercise prices
34.27
$

24.79

—

31.59

46.42

31.26

32.14

$

$

Shares
10,708,694

200,000

—
(100,200)
(2,036,894)
8,771,600

8,054,932

Per share
weighted
average exercise
prices

Shares

12,396,894

$

—
(137,072)
(114,925)
(1,436,203)
10,708,694

9,808,694

$

$

34.90

—

22.78

36.05

40.06

34.27

35.60

The following table provides additional information about stock options outstanding and exercisable at December 31, 2015:

Range of per share exercise prices

Shares

Options Outstanding

Options Exercisable

Per share
weighted-average
exercise price

Weighted-average
remaining
contractual life

Shares

Per share
weighted-average
exercise price

Weighted-average
remaining
contractual life

$13.39 - $22.99

$23.00 - $30.99

$31.00 - $45.99

$46.00 - $48.03

2,290,103

$

2,538,566

3,311,665

631,266

8,771,600

$

20.23

25.26

40.30

48.03

31.26

5.6 years

4.7 years

1.2 years

1.1 years

3.4 years

1,880,102

$

2,231,899

3,311,665

631,266

8,054,932

$

20.50

25.36

40.30

48.03

32.14

5.3 years

4.1 years

1.2 years

1.1 years

2.9 years

We estimate the fair value of stock options using a Black-Scholes valuation model. Key assumptions used to estimate the fair value of 
stock options include the volatility of our stock price, a risk-free interest rate, the expected dividend yield and expected life of the award. 
The risk-free interest rate is based on U.S. treasuries with a term equal to the expected option term. The expected stock price volatility, 
life of the award and expected dividend yield are based on historical experience. In 2014 there were no stock options granted and in 2013, 
we granted 800,000 options at a weighted average exercise price of $21.93.

The fair value of stock options granted during 2015 was determined using the following assumptions:

Expected dividend yield
Expected stock price volatility
Risk-free interest rate
Expected life
Weighted-average fair value per option granted
Fair value of options granted (in thousands)

3.4%
29.0%
2.0%
7 years
$3.38
$676

88

PITNEY BOWES INC.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(Tabular dollars in thousands, except per share amounts)

Employee Stock Purchase Plan
We maintain a non-compensatory Employee Stock Purchase Plan that enables substantially all U.S. and Canadian employees to purchase 
shares of our common stock at an offering price of 95% of the average market price on the offering date. At no time will the exercise 
price be less than the lowest price permitted under Section 423 of the Internal Revenue Code. Employees purchased 131,769 shares and 
87,606 shares in 2015 and 2014, respectively. We have reserved 3,068,737 common shares for future purchase under the ESPP.  

22. Quarterly Financial Data (unaudited)

2015

Revenue

Cost of revenues

Operating expenses

Income from continuing operations before income taxes

Provision for income taxes

Income from continuing operations

Income (loss) from discontinued operations

Net income before attribution of noncontrolling interests

Less: Preferred stock dividends of subsidiaries attributable to

noncontrolling interests

Net income - Pitney Bowes Inc.

Amounts attributable to common stockholders:

Income from continuing operations

Income (loss)  from discontinued operations

Net income - Pitney Bowes Inc.

Basic earnings per share attributable to common stockholders (1):

Continuing operations

Discontinued operations

Net income - Pitney Bowes Inc.

Diluted earnings per share attributable to common stockholders (1):

Continuing operations

Discontinued operations

Net income - Pitney Bowes Inc.

First
Quarter

Second
Quarter

Third
Quarter

Fourth
Quarter

Total

$

890,681

$

880,891

$

869,541

$

936,947

$ 3,578,060

390,525

364,560

135,596

50,547

85,049

157

85,206

385,182

286,256

209,453

52,351

157,102

(739)

156,363

376,205

356,784

136,552

42,676

93,876

—

93,876

406,679

401,044

129,224

44,204

85,020

5,853

90,873

1,558,591

1,408,644

610,825

189,778

421,047

5,271

426,318

4,594

4,593

4,594

4,594

18,375

80,612

$

151,770

$

89,282

$

86,279

$

407,943

80,455

$

152,509

$

89,282

$

80,426

$

402,672

157

(739)

—

5,853

5,271

80,612

$

151,770

$

89,282

$

86,279

$

407,943

0.40

$

0.76

$

0.45

$

0.40

$

—

—

—

0.03

0.40

$

0.75

$

0.45

$

0.43

$

0.40

$

0.75

$

0.44

$

0.41

$

—

—

—

0.03

0.40

$

0.75

$

0.44

$

0.44

$

2.01

0.03

2.04

2.00

0.03

2.03

$

$

$

$

$

$

$

(1)  The sum of the earnings per share amounts may not equal the totals due to rounding.

89

 
 
 
 
 
PITNEY BOWES INC.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(Tabular dollars in thousands, except per share amounts)

First
Quarter

Second
Quarter

Third
Quarter

Fourth
Quarter

Total

$

937,497

$

958,450

$

941,644

$

983,913

$ 3,821,504

2014

Revenue

Cost of revenues

Operating expenses

Income from continuing operations before income taxes

Provision for income taxes

Income from continuing operations

Income from discontinued operations

Net income before attribution of noncontrolling interests
Less: Preferred stock dividends of subsidiaries attributable to

noncontrolling interests

Net income - Pitney Bowes Inc.

Amounts attributable to common stockholders:

Income from continuing operations

Income from discontinued operations

Net income - Pitney Bowes Inc.

Basic earnings per share attributable to common stockholders (1):

Continuing operations

Discontinued operations

Net income - Pitney Bowes Inc.

Diluted earnings per share attributable to common stockholders (1):

Continuing operations

Discontinued operations

Net income - Pitney Bowes Inc.

$

$

$

$

$

$

$

409,866

473,129

54,502

8,036

46,466

2,801

49,267

4,594

423,159

396,814

138,477

46,335

92,142

6,717

98,859

4,594

421,544

378,563

141,537

25,310

116,227

20,655

136,882

426,222

461,011

96,680

33,134

63,546

3,576

67,122

1,680,791

1,709,517

431,196

112,815

318,381

33,749

352,130

4,593

4,594

18,375

44,673

$

94,265

$

132,289

$

62,528

$

333,755

41,872

$

87,548

$

111,634

$

58,952

$

300,006

2,801

6,717

20,655

3,576

33,749

44,673

$

94,265

$

132,289

$

62,528

$

333,755

0.21

$

0.43

$

0.55

$

0.29

$

0.01

0.03

0.10

0.02

0.22

$

0.47

$

0.65

$

0.31

$

0.21

$

0.43

$

0.55

$

0.29

$

0.01

0.03

0.10

0.02

0.22

$

0.46

$

0.65

$

0.31

$

1.49

0.17

1.65

1.47

0.17

1.64

(1)  The sum of the earnings per share amounts may not equal the totals due to rounding.

90

 
 
 
 
PITNEY BOWES INC.
SCHEDULE II - VALUATION AND QUALIFYING ACCOUNTS AND RESERVES
(Dollars in thousands)

Description

Balance at
beginning of year

Additions charged
to expense

Deductions

Balance at end of
year

Allowance for doubtful accounts
2015
2014
2013

Valuation allowance for deferred tax asset
2015
2014
2013

$
$
$

$
$
$

10,742
13,149
20,219

116,935
122,780
142,176

$
$
$

$
$
$

1,408
2,041
3,881

21,232
636
15,921

$
$
$

$
$
$

(2,888)
(4,448)
(10,951)

(5,543)
(6,481)
(35,317)

$
$
$

$
$
$

9,262
10,742
13,149

132,624
116,935
122,780

91

Exhibit 12

PITNEY BOWES INC.
COMPUTATION OF RATIO OF EARNINGS TO FIXED CHARGES
(Dollars in thousands)

2015

2014

2013

2012

2011

Years Ended December 31,

Income from continuing operations

before income taxes

Add:
Interest expense (1)
Portion of rents representative of the

interest factor

Amortization of capitalized interest

Income as adjusted

Fixed charges:
Interest expense (1)
Portion of rents representative of the

interest factor

Noncontrolling interests (preferred
stock dividends of subsidiaries),
excluding taxes
Total fixed charges

$

610,825

$

431,196

$

383,954

$

511,770

$

465,616

162,909

174,661

195,836

196,368

203,061

15,807

—

18,367

—

22,259

—

22,564

973

25,893

1,535

789,541

$

624,224

$

602,049

$

731,675

$

696,105

162,909

$

174,661

$

195,836

$

196,368

$

203,061

15,807

18,367

22,259

22,564

25,893

$

$

29,830

29,878

27,841

27,841

27,507

$

208,546

$

222,906

$

245,936

$

246,773

$

256,461

Ratio of earnings to fixed charges (2)

3.79

2.80

2.45

2.96

2.71

(1)  Interest expense includes both financing interest expense and other interest expense.

(2)  The computation of the ratio of earnings to fixed charges has been computed by dividing income from continuing operations 
before income taxes as adjusted by fixed charges.  Included in fixed charges is one-third of rent expense as the representative 
portion of interest.

PITNEY BOWES INC.
SUBSIDIARIES OF REGISTRANT
The Registrant, Pitney Bowes Inc., a Delaware Corporation, has no parent
The following are subsidiaries of the Registrant
(as of December 31, 2015)

Exhibit 21

Subsidiary Name

Alternative Mail & Parcels Investments Ltd

B. Williams Funding Corp.

Borderfree Australia Pty. Ltd.

Borderfree Canada, Inc.

Borderfree China Co., Ltd.

Borderfree Limited

Borderfree Research and Development Ltd.

Borderfree UK Limited

Borderfree, Inc.

BoxHop LLC

Elmcroft Road Realty Corporation

Factor Humano y Cadena de Personal, S.A. de C.V.

FSL Holdings Inc.

FSL Risk Managers Inc.

Group 1 Software China Ltd.

Harvey Company, L.L.C

Mag Systèmes SAS

MapInfo Realty LLC

OLDEMT LIMITED

OldEurope Limited

OldMS Limited

OLDPBIMS LIMITED

OldPBSL

OLDPBIMS Limited

PB Equipment Management Inc.

PB European UK LLC

PB Historic Renovation LLC

PB Nova Scotia Holdings Inc.

PB Nova Scotia Holdings II ULC

PB Nova Scotia Holdings ULC

PB Nova Scotia V ULC

PB Nova Scotia VI ULC

PB Nova Scotia VII ULC

PB Nova Scotia II ULC

PB Nova Scotia LP

PB Professional Services Inc.

PB Worldwide Inc,

PBDorm Ireland Limited

Country or state of incorporation

United Kingdom

Delaware

Australia

Canada

China

Ireland

Israel

United Kingdom

Delaware

Delaware

Connecticut

Mexico

Connecticut

New York

Hong Kong

Delaware

France

New York

United Kingdom

United Kingdom

United Kingdom

United Kingdom

United Kingdom

United Kingdom

Delaware

Delaware

Delaware

Delaware

Canada

Canada

Canada

Canada

Canada

Canada

Delaware

Delaware

Delaware

Ireland

Pitney Bowes (Asia Pacific) Pte. Ltd

Pitney Bowes (Dormant) Pte Ltd

Pitney Bowes (Malaysia) Sdn Bhd

Pitney Bowes (Singapore) Pte Ltd

Pitney Bowes (Switzerland) AG

Pitney Bowes Australia FAS Pty Limited

Pitney Bowes Australia Pty Limited

Pitney Bowes Brasil Equipamentos e Servicos Ltda

Pitney Bowes Canada II LP

Pitney Bowes Canada LP

Pitney Bowes Credit Australia Limited

Pitney Bowes Danmark A/S

Pitney Bowes Deutschland GmbH

Pitney Bowes Finance Ireland Limited

Pitney Bowes Finance Limited

Pitney Bowes Global Financial Services LLC

Pitney Bowes Global Limited

Pitney Bowes Global LLC

Pitney Bowes Holdco Limited

Pitney Bowes Holding SNC

Pitney Bowes Holdings Limited

Pitney Bowes Hong Kong Limited

Pitney Bowes India Private Limited

Pitney Bowes International Finance Limited

Pitney Bowes International Funding

Pitney Bowes International Holdings, Inc.

Pitney Bowes Ireland Limited

Pitney Bowes Italia S.r.l.

Pitney Bowes Japan K.K.

Pitney Bowes Limited

Pitney Bowes Luxembourg Holding II S.a.r.l.

Pitney Bowes Luxembourg Holding S.a.r.l.

Pitney Bowes Mail and Messaging Systems (Shanghai) Co., Ltd.

Pitney Bowes New Zealand Limited

Pitney Bowes Norge AS

Pitney Bowes Nova Scotia ULC

Pitney Bowes of Canada Ltd. - Pitney Bowes du Canada Ltee

Pitney Bowes Oy

Pitney Bowes Polska Sp. z.o.o.

Pitney Bowes Presort Services, Inc.

Pitney Bowes Properties Inc.

Pitney Bowes Puerto Rico, Inc.

Pitney Bowes SAS

Pitney Bowes Shelton Realty Inc.

Pitney Bowes Software (Beijing) Ltd

Pitney Bowes Software Canada Inc.

Singapore

Singapore

Malaysia

Singapore

Switzerland

Australia

Australia

Brazil

Canada

Canada

Australia

Denmark

Germany

Ireland

United Kingdom

Delaware

United Kingdom

Delaware

United Kingdom

France

United Kingdom

Hong Kong

India

United Kingdom

Ireland

Delaware

Ireland

Italy

Japan

United Kingdom

Luxembourg

Luxembourg

China

New Zealand

Norway

Canada

Canada

Finland

Poland

Delaware

Connecticut

Puerto Rico

France

Connecticut

China

Canada

Pitney Bowes Software Europe Limited

Pitney Bowes Software GmbH

Pitney Bowes Software Holdings Limited

Pitney Bowes Software Inc.

Pitney Bowes Software India Private Limited

Pitney Bowes Software K. K.

Pitney Bowes Software Pte. Ltd

Pitney Bowes Software Pty Ltd

Pitney Bowes Software SAS

Pitney Bowes Svenska Aktiebolag

Pitney Bowes UK LP

PitneyWorks.com Inc.

PitneyWorks.com L.L.C.

Portrait International, Inc.

Portrait Million Handshakes AS

Portrait Software International Limited

Portrait Software Limited

Quadstone Paramics Ltd

Real Time Content Ltd

Schooner Acq. Corp.

Technopli SARL

The Pitney Bowes Bank, Inc.

Volly LLC

Wheeler Insurance, Ltd.

United Kingdom

Germany

United Kingdom

Delaware

India

Japan

Singapore

Australia

France

Sweden

United Kingdom

Delaware

Delaware

Ohio

Norway

United Kingdom

United Kingdom

Scotland

United Kingdom

Delaware

France

Utah

Delaware

Vermont

EXHIBIT 23

CONSENT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM

We hereby consent to the incorporation by reference in the Registration Statements on Form S-8 (Registration Nos. 333-05731, 
333-132589, 333-132590, 333-132591, 333-132592, 333-145527, 333-190308) and on Forms S-3 (Registration Nos. 333-183070,  
333-198759) of Pitney Bowes Inc. of our report dated February 22, 2016 relating to the financial statements, financial statement 
schedule and the effectiveness of internal control over financial reporting, which appears in this Form 10-K.

/s/ PricewaterhouseCoopers LLP
PricewaterhouseCoopers LLP
Stamford, Connecticut
February 22, 2016 

CERTIFICATION PURSUANT TO

SECTION 302 OF THE SARBANES-OXLEY ACT OF 2002

Exhibit 31.1

I, Marc B. Lautenbach, certify that:

1. 

I have reviewed this Annual Report on Form 10-K of Pitney Bowes Inc.;

2.  Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact 
necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading 
with respect to the period covered by this report;

3.  Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all 
material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods 
presented in this report;

4.  The registrant's other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures 
(as  defined  in  Exchange Act  Rules  13a-15(e)  and  15d-15(e))  and  internal  control  over  financial  reporting  (as  defined  in 
Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

a.  Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed 
under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, 
is made known to us by others within those entities, particularly during the period in which this report is being prepared;

b.  Designed such internal control over financial reporting, or caused such internal control over financial reporting to be 
designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the 
preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

c.  Evaluated  the  effectiveness  of  the  registrant's  disclosure  controls  and  procedures  and  presented  in  this  report  our 
conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this  
report based on such evaluation; and 

d.  Disclosed in this report any change in the registrant's internal control over financial reporting that occurred during the 
registrant's most recent fiscal quarter (the registrant's fourth fiscal quarter in the case of an annual report) that has materially 
affected, or is reasonably likely to materially affect, the registrant's internal control over financial reporting; and 

5.  The registrant's other certifying officer and I have disclosed, based on our most recent evaluation of internal control over 
financial reporting, to the registrant's auditors and the audit committee of registrant's board of directors (or persons performing 
the equivalent functions):

a.  All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting 
which are reasonably likely to adversely affect the registrant's ability to record, process, summarize and report financial 
information; and

b.  Any fraud, whether or not material, that involves management or other employees who have a significant role in the 

registrant's internal control over financial reporting.

Date: February 22, 2016 

/s/ Marc B. Lautenbach
Marc B. Lautenbach
President and Chief Executive Officer

CERTIFICATION PURSUANT TO

SECTION 302 OF THE SARBANES-OXLEY ACT OF 2002

Exhibit 31.2

I, Michael Monahan, certify that:

1. 

I have reviewed this Annual Report on Form 10-K of Pitney Bowes Inc.;

2.  Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact 
necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading 
with respect to the period covered by this report;

3.  Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all 
material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods 
presented in this report;

4.  The registrant's other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures 
(as  defined  in  Exchange Act  Rules  13a-15(e)  and  15d-15(e))  and  internal  control  over  financial  reporting  (as  defined  in 
Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

a.  Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed 
under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, 
is made known to us by others within those entities, particularly during the period in which this report is being prepared;

b.  Designed such internal control over financial reporting, or caused such internal control over financial reporting to be 
designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the 
preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

c.  Evaluated  the  effectiveness  of  the  registrant's  disclosure  controls  and  procedures  and  presented  in  this  report  our 
conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this  
report based on such evaluation; and 

d.  Disclosed in this report any change in the registrant's internal control over financial reporting that occurred during the 
registrant's most recent fiscal quarter (the registrant's fourth fiscal quarter in the case of an annual report) that has materially 
affected, or is reasonably likely to materially affect, the registrant's internal control over financial reporting; and 

5.  The registrant's other certifying officer and I have disclosed, based on our most recent evaluation of internal control over 
financial reporting, to the registrant's auditors and the audit committee of registrant's board of directors (or persons performing 
the equivalent functions):

a.  All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting 
which are reasonably likely to adversely affect the registrant's ability to record, process, summarize and report financial 
information; and

b.  Any fraud, whether or not material, that involves management or other employees who have a significant role in the 

registrant's internal control over financial reporting.

Date: February 22, 2016 

/s/ Michael Monahan
Michael Monahan
Executive Vice President, Chief Operating Officer and
Chief Financial Officer

CERTIFICATION PURSUANT TO

18 U.S.C. SECTION 1350

AS ADOPTED PURSUANT TO

SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002

Exhibit 32.1

In connection with the Annual Report of Pitney Bowes Inc. (the "Company") on Form 10-K for the year ended December 31, 
2015 as filed with the Securities and Exchange Commission on the date hereof (the "Report"), I, Marc B. Lautenbach, President 
and Chief Executive Officer of the Company, certify, to the best of my knowledge, pursuant to 18 U.S.C. Section 1350, as adopted 
pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that:

(1) 

(2) 

The Report fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934, 
as amended; and

The information contained in the Report fairly presents, in all material respects, the financial condition and results 
of operations of the Company.

/s/ Marc B. Lautenbach
Marc B. Lautenbach
President and Chief Executive Officer
 Date: February 22, 2016 

The foregoing certification is being furnished solely to accompany this report pursuant to 18 U.S.C. §1350, and is not being filed 
for purposes of Section 18 of the Securities Exchange Act of 1934, as amended, and is not to be incorporated by reference into 
any filing of the Company.

CERTIFICATION PURSUANT TO

18 U.S.C. SECTION 1350

AS ADOPTED PURSUANT TO

SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002

Exhibit 32.2

In connection with the Annual Report of Pitney Bowes Inc. (the "Company") on Form 10-K for the year ended December 31, 
2015 as filed with the Securities and Exchange Commission on the date hereof (the "Report"),  I, Michael Monahan, Executive 
Vice President, Chief Operating Officer and Chief Financial Officer of the Company, certify, to the best of my knowledge, pursuant 
to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that:

(1) 

(2) 

The Report fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934, 
as amended; and

The information contained in the Report fairly presents, in all material respects, the financial condition and results 
of operations of the Company.

/s/ Michael Monahan

Michael Monahan
Executive Vice President, Chief Operating Officer 
and Chief Financial Officer
 Date: February 22, 2016 

The foregoing certification is being furnished solely to accompany this report pursuant to 18 U.S.C. §1350, and is not being filed 
for purposes of Section 18 of the Securities Exchange Act of 1934, as amended, and is not to be incorporated by reference into 
any filing of the Company.

Stockholder Information

World Headquarters
Pitney Bowes Inc. 
3001 Summer Street, Stamford, CT 06926 
203.356.5000 
www.pitneybowes.com

Annual Meeting
Stockholders are cordially invited to attend the Annual Meeting  
at 9:00 a.m., Monday, May 9, 2016, at the Hyatt Regency Hotel,  
1800 East Putnam Ave., Old Greenwich, Connecticut. Notice of  
the meeting will be mailed or made available to stockholders of 
record as of March 11, 2016. Please refer to the Proxy Statement  
for information concerning admission to the meeting.

10-K Report
Included in this Annual Report to Stockholders is a copy of our 
Annual Report on Form 10-K for the fiscal year ended December 31, 
2015, as filed with the Securities and Exchange Commission (SEC). 
This Annual Report contains statements that are forward-looking. 
These statements are based on current expectations and 
assumptions that are subject to risks and uncertainties. Actual 
results could differ materially because of factors discussed in the 
Forward-Looking Statements section of the Form 10-K. The CEO/
CFO certifications required to be filed with the SEC under Section 
302 of the Sarbanes-Oxley Act of 2002 were filed as exhibits  
to our Annual Report on Form 10-K for the fiscal year ended 
December 31, 2015. The CEO certification required to be 
submitted to the NYSE pursuant to Section 303A.12(a) of the  
NYSE Listed Company Manual was submitted on June 2, 2015.

Copies of our Form 10-K are available without charge at 
www.pb.com/investorrelations or upon written request to:  
Investor Relations 
Pitney Bowes Inc. 
3001 Summer Street, Stamford, CT 06926

Stock Exchange
Pitney Bowes common stock is traded under the symbol “PBI.” 
The principal market on which it is listed is the New York Stock 
Exchange.

Investor Inquiries
All investor inquiries about Pitney Bowes should be addressed to: 
Investor Relations 
Pitney Bowes Inc. 
3001 Summer Street, Stamford, CT 06926

Comments concerning the Annual Report  
should be sent to:
Corporate Communications 
Pitney Bowes Inc. 
3001 Summer Street, Stamford, CT 06926

The materials used in this publication are recyclable.  
The paper is certified to Forest Stewardship Council® (FSC®) standards. 

Pitney Bowes, the Corporate logo, Craftsmen of Commerce, Relay, EngageOne, 
Clarity, AcceleJet, Epic and Borderfree are trademarks of Pitney Bowes Inc. or  
a subsidiary. All other trademarks are the property of their respective owners.

.

d
e
v
r
e
s
e
r
s
t
h
g
i
r
l
l

A

.

c
n

I
s
e
w
o
B
y
e
n
t
i
P
6
1
0
2
–
5
1
0
2
©

k
r
o
Y
w
e
N

,
l

e
u
q
e
S

:

n
g
i
s
e
D

Transfer Agent and Registrar 
(effective April 1, 2016)
Regular Mail:  Broadridge Corporate Issuer Solutions 

PO Box 1342 
Brentwood, NY 11717
Overnight Mail: Broadridge Corporate Issuer Solutions 

ATTN: IWS 
1155 Long Island Avenue 
Edgewood, NY 11717
Email: shareholder@broadridge.com 
Website: https://shareholder.broadridge.com/PBI 
For inquiries prior to April 1, 2016, please contact (800) 648-8170.

Stockholder Inquiries
To provide or obtain information concerning transfer 
requirements, lost certificates, dividends, changes of address  
and other matters, please call: (800) 648-8170, TDD phone  
service for the hearing impaired (855) 627-5080, for foreign 
holders (720) 414-6868; or write to an address above.

Dividend Reinvestment Plan
Owners of Pitney Bowes Inc. common stock may purchase 
common stock, $1 par value, with their dividends through the 
Dividend Reinvestment Plan. A prospectus and enrollment card 
may be obtained by calling (800) 648-8170 or (720) 414-6868 
(int’l) or by writing to the agent at an address above.

Direct Deposit of Dividends
For information about direct deposit of dividends, please call  
(800) 648-8170 or (720) 414-6868 (int’l) or write to the agent  
at an address above.

Duplicate Mailings
If you receive duplicate mailings because you have more than  
one account listing, you may wish to save your company money  
by consolidating your accounts. Please call (800) 648-8170 or 
(720) 414-6868 (int’l) or write to the agent at an address above.

Stock Information
Dividends per common share:

Quarter 

First 
Second 
Third 
Fourth 

Total 

  2015 

$ 0.1875 
$ 0.1875 
$ 0.1875 
$ 0.1875 

$ 0.75 

Quarterly price ranges of common stock:

2015 Quarter 

First 
Second 
Third 
Fourth 

2014 Quarter 

First 
Second 
Third 
Fourth 

  High 

$  24.60 
$  23.93 
$  21.64 
$  21.76 

  High 

$  26.63 
$  28.23 
$  28.37 
$  25.68 

  2014

$ 0.1875
$ 0.1875
$ 0.1875
$ 0.1875

$ 0.75

  Low

$  21.15
$  20.79
$  18.59
$  19.12

  Low

$  21.01
$  24.06
$  24.63
$  22.38

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
A

n

n

u

a

l

R

e

p

o

r

t

2

0

1

5

3001 Summer Street, Stamford, CT 06926   203.356.5000   www.pitneybowes.com