Provident Bancorp, Inc.
Annual Report 2020

Plain-text annual report

A N N U A L report. 2 0 2 0 To Our Shareholders: As an institution, our core values are the foundation for behaviors and qualities in which we pride ourselves. They guide us through challenges, help us make the right decisions and set forth the practices that lead us to deliver a future-ready banking experience. Our employees have always upheld these principles, but never have they embodied them more than in the face of the intense and unprecedented challenges of 2020. The vast and devastating effects of the COVID-19 pandemic were felt in every corner of the globe. As an organization deeply invested in our communities, it was our aim to support our customers and local businesses as they learned to live, work and conduct business at a time when adapting was key to their success. At the outset of the pandemic, our priority was to ensure that we could continue to meet the needs of our customers while securing the health and safety of our employees. Our IT department worked around the clock to ensure our employees could continue to collaborate remotely and service customers with little-to-no disruption. We understood the importance of enabling customers to safely access our branches and our employees. Our front-line employees did not hesitate to step up to the plate, showing great courage and adaptability in a dynamic and unpredictable COVID-19 environment. Their dedication to the organization and the health and safety of its customers enabled us to keep our drive-up windows open and allow for in-person appointment visits to certain lobbies. With these creative solutions, we were able to adhere to regulatory health guidance and mandates while simultaneously providing the best possible service to our customers. As the financial impacts of the pandemic began affecting customers and local businesses, our organization focused on ways in which we could assist in easing this burden. The Coronavirus Aid Relief and Economic Security (CARES) Act was signed into law at the end of March 2020. Under this Act our loan and credit departments showcased our commitment to empathy and worked tirelessly to process hundreds of applications for Small Business Administration (SBA) Paycheck Protection Program (PPP) loans. In addition, to provide economic relief for customers with existing loans, we provided loan modification programs which allowed for up to six months of full or partial loan payment deferrals. Lastly, we worked with customers to waive fees from a variety of sources, such as, but not limited to, insufficient funds, account maintenance, minimum balance, and ATM fees. I am so proud and grateful for the efforts of our team; it’s because of their efforts that our organization was able to respond to the COVID-19 pandemic swiftly and adeptly. with the purchase of a warehouse business line. This purchase was instrumental in growing our loan portfolio, pushing us into a new lending space and helping us form new relationships with national exposure. In mid-2020 we announced our BankProv rebrand in support of our growing nationwide presence, which included a new logo and color scheme, as well as a new website, and online and mobile banking theme. The new brand showcases our entrepreneurial spirit and reflects our commitment to embracing innovation by leveraging technology to shape the future of banking. It’s with great pride that we report to you our financial results for 2020: MORE THAN N O $1 B I L L I in total deposits for the first time in the Bank’s history net loan growth of $356 MILLION $12 MILLION in net income THIS WAS A 10.9% the same period in 2019 increase from These results, despite the challenges posed by the COVID-19 pandemic, would not have been possible without the perseverance and dedication of our team. With 2020 in the rear view we take its trials and its lessons and emerge a better, stronger bank eager to embrace the future. Our capital position coming out of 2020 is strong. We’re eager to expand our lending portfolio and excited to explore potential new business opportunities. Technology is enhancing the way we live and the way we work. It’s turning banking upside-down and creating opportunities for growth that we are not only ready, but excited for. It’s an extremely exciting time for the financial services industry. We’re laying the groundwork to be a financial institution that challenges the status quo and paves the way for the future. We pride ourselves on being both opportunistic and agile, and it’s with a strong financial foundation, a talented team, and a fierce desire to leverage new technologies to deliver a better banking experience that we march head first into the new year. Thank you for your investment and continued support. Sincerely, Despite the challenges, our team kept an eye on the future and continued to work collaboratively to innovate new ways of pushing our brand and organization forward. We started the year David Mansfield Chief Executive Officer courage. innovation. collaboration. empathy. financials at a glance. Net Interest Margin Efficiency Ratio 2019 2020 4.44% 4.23% 2019 2020 58.15% 61.72% Return on Assets 2019 2020 1.04% 0.89% Non-interest Bearing Deposits to Total Deposits 2019 2020 26.13% 30.96% Loan Composition commercial [$565,976] $1,337,563 re-commercial [$438,949] consumer [$5,547] re-construction & land [$28,927] re-residential [$32,785] warehouse [$265,379] Despite the challenges, our team kept an eye on the future and continued to work collaboratively to innovate new ways of pushing our brand and organization forward. Copyright © 2021 The Provident Bank All rights reserved bankprov.com UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-K  ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended December 31, 2020 OR  TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from _______________ to______________ Commission File Number: 001-39090 PROVIDENT BANCORP, INC. (Exact name of registrant as specified in its charter) Maryland (State or other jurisdiction of incorporation or organization) 5 Market Street, Amesbury, Massachusetts (Address of Principal Executive Offices) 84-4132422 (I.R.S. Employer Identification Number) 01913 Zip Code (978) 834-8555 (Registrant’s telephone number, including area code) Securities registered pursuant to Section 12(b) of the Act: Title of each class Common Stock, $0.01 par value Trading Symbol PVBC Name of each exchange on which registered The NASDAQ Stock Market LLC Securities registered pursuant to Section 12(g) of the Act: None Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act. Yes  No  Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act. Yes  No  Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes  No  Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§ 232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files). Yes  No  Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act. Large Accelerated Filer Non-accelerated Filer   Accelerated Filer Smaller Reporting Company Emerging Growth Company    If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.  Indicate by check mark whether the registrant has filed a report on and attestation to its management’s assessment of the effectiveness of its internal control over financial reporting under Section 404(b) of the Sarbanes-Oxley Act (15 U.S.C. 7262(b)) by the registered public accounting firm that prepared or issued its audit report.  Indicate by check mark whether the registrant is a shell company (as defined by Rule 12b-2 of the Act). Yes  No  The aggregate market value of the voting and non-voting common stock held by non-affiliates of the registrant, computed by reference to the last sale price as of June 30, 2020, as reported by the Nasdaq Capital Market, was approximately $134.4 million. The number of shares outstanding of the registrant’s common stock as of March 18, 2021 was 19,014,660. Portions of the Registrant’s proxy statement for the 2021 Annual Meeting of Stockholders (Part III). DOCUMENTS INCORPORATED BY REFERENCE: Item 1. Business Item 1A. Risk Factors Item 1B. Unresolved Staff Comments Item 2. Properties Item 3. Legal Proceedings Item 4. Mine Safety Disclosures INDEX Part I Part II Item 5. Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities Item 6. Selected Consolidated Financial and Other Data Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations Item 7A. Quantitative and Qualitative Disclosures About Market Risk Item 8. Financial Statements and Supplementary Data Item 9. Changes in and Disagreements with Accountants on Accounting and Financial Disclosure Item 9A. Controls and Procedures Item 9B. Other Information Part III Item 10. Directors, Executive Officers and Corporate Governance Item 11. Executive Compensation Item 12. Security Ownership of Certain Beneficial Owners and Management and Related Stockholders Matters Item 13. Certain Relationships and Related Transactions, and Director Independence Item 14. Principal Accounting Fees and Services Item 15. Exhibits and Financial Statement Schedules Item 16. Form 10-K Summary Part IV Page 1 23 23 23 23 24 25 25 27 48 48 48 48 49 50 50 50 50 50 51 52 i PART I ITEM 1. BUSINESS FORWARD-LOOKING STATEMENTS This Annual Report contains forward-looking statements, which can be identified by the use of words such as “estimate,” “project,” “believe,” “intend,” “anticipate,” “plan,” “seek,” “expect” and words of similar meaning. These forward-looking statements include, but are not limited to:     statements of our goals, intentions and expectations; statements regarding our business plans, prospects, growth and operating strategies; statements regarding the quality of our loan and investment portfolios; and estimates of our risks and future costs and benefits. These forward-looking statements are based on current beliefs and expectations of our management and are inherently subject to significant business, economic and competitive uncertainties and contingencies, many of which are beyond our control. In addition, these forward-looking statements are subject to assumptions with respect to future business strategies and decisions that are subject to change. The following factors, among others, could cause actual results to differ materially from the anticipated results or other expectations expressed in the forward-looking statements:                     general economic conditions, either nationally or in our market areas, that are worse than expected, including as a result of the ongoing COVID-19 pandemic; changes in the level and direction of loan delinquencies and charge-offs and changes in estimates of the adequacy of the allowance for loan losses; our ability to access cost-effective funding; fluctuations in real estate values and both residential and commercial real estate market conditions; demand for loans and deposits in our market area; changes in monetary or fiscal policies of the U.S. Government, including policies of the U.S. Treasury and the Federal Reserve Board; cyber attacks, computer viruses and other technological risks that may breach the security of our websites or other systems, or those of third parties upon which we rely, to obtain unauthorized access to confidential information and destroy data or disable our systems; technological changes that may be more difficult or expensive than expected; the ability of third-party providers to perform their obligations to us; the ability of the U.S. Government to manage federal debt limits; our ability to continue to implement or change our business strategies; competition among depository and other financial institutions; inflation and changes in the interest rate environment that reduce our margins and yields, reduce the fair value of financial instruments or reduce the origination levels in our lending business, or increase the level of defaults, losses and prepayments on loans we have made and make whether held in portfolio or sold in the secondary markets; adverse changes in the securities markets; changes in and impacts of laws or government regulations or policies affecting financial institutions, including changes in regulatory fees, tax policy and rates, and capital requirements; our ability to manage market risk, credit risk and operational risk; our ability to enter new markets successfully and capitalize on growth opportunities; our ability to successfully integrate any assets, liabilities, customers, systems and management personnel we may acquire into our operations and our ability to realize related revenue synergies and cost savings within expected time frames and any goodwill charges related thereto; changes in consumer spending, borrowing and savings habits; changes in accounting policies and practices, as may be adopted by the bank regulatory agencies, the Financial Accounting Standards Board, the Securities and Exchange Commission or the Public Company Accounting Oversight Board; 1      our ability to retain key employees; effects of natural disasters, terrorism and global pandemics; the effects of any U.S. government shutdown; our compensation expense associated with equity allocated or awarded to our employees; and changes in the financial condition, results of operations or future prospects of issuers of securities that we own. Further, given its ongoing and dynamic nature, it is difficult to predict the full impact of the COVID-19 outbreak on our business. The extent of such impact will depend on future developments, which are highly uncertain, including when the coronavirus can be controlled and abated and whether the gradual reopening of business will result in a meaningful increase in economic activity. As the result of the COVID-19 pandemic and the related adverse local and national economic consequences, we could be subject to any of the following risks, any of which could have a material, adverse effect on our business, financial condition, liquidity, and results of operations: demand for our products and services may decline, making it difficult to grow assets and income; if the economy is unable to substantially reopen, and high levels of unemployment continue for an extended period of time, loan delinquencies, problem assets, and foreclosures may increase, resulting in increased charges and reduced income; collateral for loans, especially real estate, may decline in value, which could cause loan losses to increase; our allowance for loan losses may have to be increased if borrowers experience financial difficulties, which will adversely affect our net income; the net worth and liquidity of loan guarantors may decline, impairing their ability to honor commitments to us; as the result of the decline in the Federal Reserve Board’s target federal funds rate to near 0%, the yield on our assets may decline to a greater extent than the decline in our cost of interest-bearing liabilities, reducing our net interest margin and spread and reducing net income; a material decrease in net income or a net loss over several quarters could result in a decrease in the rate of our quarterly cash dividend; our cyber security risks are increased as the result of an increase in the number of employees working remotely; and FDIC premiums may increase if the agency experiences additional resolution costs. Because of these and other uncertainties, our actual future results may be materially different from the results indicated by these forward- looking statements. Provident Bancorp, Inc. Provident Bancorp, Inc. (the “Company”) is a Maryland corporation that was incorporated in June 2019 to be the successor corporation to Provident Bancorp, Inc. (“Old Provident”), a Massachusetts corporation, upon completion of the second-step mutual-to-stock conversion (the “Conversion”) of Provident Bancorp (the “MHC”), the top tier mutual holding company of Old Provident. Old Provident was the former mid-tier holding company for The Provident Bank (“BankProv” or the “Bank”). Prior to completion of the Conversion, approximately 52% of the shares of common stock of Old Provident were owned by the MHC. In conjunction with the Conversion, the MHC was merged into the Company (and ceased to exist) and the Company became its successor under the name Provident Bancorp, Inc. At December 31, 2020, Provident Bancorp, Inc. had total assets of $1.51 billion, deposits of $1.24 billion and shareholders’ equity of $235.9 million on a consolidated basis. The Company’s executive offices are located at 5 Market Street, Amesbury, Massachusetts 01913, and the telephone number is (978) 834-8555. The Company is subject to regulation and examination by the Board of Governors of the Federal Reserve System and the Massachusetts Commissioner of Banks. On October 16, 2019, the Company completed the Conversion. The Company raised gross proceeds of $102.1 million by selling a total of 10,212,397 shares of common stock at $10.00 per share in the second-step stock offering. The Company utilized $8.2 million of the proceeds to fund an addition to its Employee Stock Ownership Plan (“ESOP”) loan for the acquisition of an additional 816,992 shares at $10.00 per share. Expenses incurred related to the offering were $2.4 million, and have been recorded against offering proceeds. The Company invested $45.8 million of the net proceeds it received from the sale into the Bank’s operations and has retained the remaining amount for general corporate purposes. Concurrent with the completion of the stock offering, each share of Old Provident common stock owned by public stockholders (stockholders other than the MHC) was exchanged for 2.0212 shares of Company common stock. A total of 19,484,343 shares of common stock were outstanding following the completion of the stock offering. BankProv BankProv, legally operating as The Provident Bank, is a future-ready commercial bank for corporate clients specializing in offering adaptive and technology-first banking solutions to niche markets including renewable energy, fin-tech and search fund lending. BankProv is a Massachusetts-chartered stock savings bank that operates from its main office and two branch offices in the Northeastern Massachusetts area, three branch offices in Southeastern New Hampshire and one branch located in Bedford, New Hampshire. We also have loan production offices in Boston, Massachusetts and Ponte Vedra, Florida. Our primary lending area encompasses Northeastern Massachusetts and Southern New Hampshire, with a focus on Essex County, Massachusetts, and Hillsborough and Rockingham Counties, New Hampshire. However, we offer our enterprise value and mortgage warehouse loans nationwide. Our primary deposit- gathering area is currently concentrated in Essex County, Massachusetts, Rockingham County, New Hampshire, and Hillsborough 2 County, New Hampshire, although we also receive deposits from our business customers who are located nationwide. We attract deposits from the general public and use those funds to originate primarily commercial real estate and commercial business loans, and to invest in securities. In recent years, we have been successful in growing both deposits and loans. From December 31, 2016 to December 31, 2020, deposits have increased $609.5 million, or 97.0%, and net loans have increased $690.4 million, or 110.6%. BankProv is subject to regulation and examination by the Massachusetts Commissioner of Banks and the Federal Deposit Insurance Corporation. Our website address is www.bankprov.com. Information on this website is not and should not be considered a part of this annual report. Available Information The Company is a public company and files interim, quarterly and annual reports with the Securities and Exchange Commission. These reports are on file and a matter of public record with the Securities and Exchange Commission. The Securities and Exchange Commission maintains an Internet site that contains reports, proxy and information statements, and other information regarding issuers that file electronically with the SEC (http://www.sec.gov). The Company’s reports can also be obtained for free on our website, www.bankprov.com. Market Area Our primary lending area encompasses a broad market that includes Northeastern Massachusetts and Southern New Hampshire, with a focus on Essex County, Massachusetts, and Hillsborough and Rockingham Counties, New Hampshire, which are part of, and bedroom communities to, the technology corridor between Boston, Massachusetts and Concord, New Hampshire. Our enterprise value loan product is offered nationally, and as of December 31, 2020 we had relationships spanning 26 states. In 2020, the Bank purchased a warehouse lending business which is located in Ponte Vedra, Florida and targets national credit worthy, small to mid-cap non-bank mortgage origination companies for facility lines. Our primary deposit-gathering area is currently concentrated in Essex County, Massachusetts, and Rockingham County and Hillsborough County, New Hampshire, although we also receive deposits from our business customers who are located nationwide. The greater Boston metropolitan area is the 11th largest metropolitan area in the United States. Located adjacent to major transportation corridors, the Boston metropolitan area provides a highly diversified economic base, with major employment sectors ranging from services, manufacturing and wholesale and retail trade, to finance, technology and medical care. However, as of December 31, 2020, the largest employment sectors in Massachusetts were education, healthcare and social services (accounting for 28.1% of jobs) and services (accounting for 26.9% of jobs). Based on data from the U.S. Department of Labor, the unemployment rate for Massachusetts was 7.1% in December 2020 compared to 2.4% in December 2019, and 6.5% for the United States as a whole for December 2020. The population in Massachusetts grew 4.9% from 2013 to 2020, while the national population and the population in Essex County, Massachusetts grew 4.9% and 5.7%, respectively, over the same time period. Median household income in Massachusetts was $85,145 for 2020, compared to $66,010 and $80,867 for the nation and Essex County, respectively. New Hampshire also provides a highly diversified economic base, with major employment sectors ranging from services (24%), manufacturing (15.2%) and finance/insurance/real estate (12%), but the largest employment sector is education, healthcare and social services (24.7%). Based on data from the U.S. Department of Labor, the unemployment rate for New Hampshire was 3.8% in December 2020 compared to 2.3% in December 2019. The population in New Hampshire grew 3.4% from 2013 to 2020, while the population in Hillsborough and Rockingham Counties, New Hampshire grew 3.6% and 4.9%, respectively, over the same time period. Median household income in New Hampshire was $81,669 for 2020, compared to $88,792 and $99,103 for Hillsborough and Rockingham Counties, respectively. Competition We face significant competition for deposits and loans. Our most direct competition for deposits has historically come from the many financial institutions operating in our market area. Several large holding companies operate banks in our market area. Many of these institutions, such as TD Bank, Bank of America and Citizens Bank, are significantly larger than us and, therefore, have greater resources. Additionally, some of our competitors offer products and services that we do not offer, such as insurance services, trust services, and wealth management. We also face competition for investors’ funds from other financial service companies such as brokerage firms, fintech companies, money market funds, mutual funds and other corporate and government securities. Based on data from the Federal Deposit Insurance Corporation as of June 30, 2020 (the latest date for which information is available), BankProv had 2.29% of the deposit market share within Essex County, Massachusetts, giving us the 12th largest market share out of 35 financial institutions with offices in that county as of that date and had 3.26% of the deposit market share within Rockingham County, New Hampshire, giving us the 9th largest market share out of 26 financial institutions with offices in that county as of that date. This data excludes deposits held by credit unions. 3 Our competition for loans comes primarily from financial institutions in our market area. Our experience in recent years is that many financial institutions in our market area, especially community banks that are seeking to significantly expand their commercial loan portfolios and banks located in lower growth regions in New Hampshire and Maine, have been willing to price commercial loans aggressively in order to gain market share. Lending Activities Commercial Business Loans. We make commercial business loans primarily in our market area to a variety of small- and medium- sized businesses, including professional and nonprofit organizations, and, to a lesser extent, sole proprietorships. We also originate our enterprise value loans nationwide, and we originate our renewable energy loans primarily in New England and New York. Our commercial business loans are generally secured by business assets, and we may support this collateral with junior liens on real property. At December 31, 2020, commercial business loans were $566.0 million, or 42.3% of our total loan portfolio, and we intend to increase the amount of commercial business loans that we originate. As part of our relationship driven focus, we encourage our commercial business borrowers to maintain their primary deposit accounts with us, which enhances our interest rate spread and overall profitability. As of December 31, 2020, enterprise value loans, which we also refer to as search fund lending, merger and acquisition, re-capitalization, and shareholder/partner buyout loans, totaled $286.1 million, with relationships spanning 26 states. We originate these loans to small- and medium-size businesses in a senior secured position; relying largely on the enterprise value of the business and ongoing cash flow to support operational and debt service requirements. These are fully amortizing term loans (up to seven years) with material levels of equity and/or combination of seller financing behind our senior secured lending. In underwriting these loans, we generally require minimum fixed charge coverage ratios of 1.20x to 1.50x. The maximum senior loan-to-enterprise value is generally 65% or lower, although we generally limit these loans to a loan-to-value limitation of 50%, as verified by a third-party business valuation. Further, we generally limit senior debt to less than or equal to three times EBITDA (earnings before interest, tax, depreciation and amortization), as verified by a third-party quality of earnings report typically completed by a certified public accounting firm. At December 31, 2020, the largest loan was $15.8 million and is secured by all business assets. At December 31, 2020, the loan was performing in accordance with its original repayment terms. Commercial lending products include term loans and revolving lines of credit. Commercial loans and lines of credit are made with either variable or fixed rates of interest. Variable rates and rates on Small Business Administration (“SBA”) loans (with the exception of SBA Payment Protection Program (“PPP”) loans, discussed below) are based on the prime rate as published in The Wall Street Journal, plus a margin. Initial rates on non-SBA fixed-rate business loans are generally based on a corresponding Federal Home Loan Bank rate, plus a margin. Commercial business loans typically have shorter maturity terms and higher interest rates than commercial real estate loans, but may involve more credit risk because of the type and nature of the collateral. We are focusing our efforts on originating such loans to experienced, growing small- to medium-sized, privately-held companies with local or regional businesses and non-profit entities that operate in our market area. When making commercial loans, we consider the financial statements of the borrower, our lending history with the borrower, the debt service capabilities and global cash flows of the borrower and other guarantors, the projected cash flows of the business and the value of the collateral, accounts receivable, inventory and equipment. Depending on the collateral used to secure the loans, commercial loans are made in amounts of up to 80% of the value of the collateral securing the loan. All of these loans are secured by assets of the respective borrowers. The following table provides information with respect to our enterprise value loans by type at December 31, 2020. Type of Industry Advertising Consulting services Industrial/manufacturing/warehouse Information technology and software Landscaping Non-essential retail Real estate services Other Total 4 Balance (In thousands) $ $ 26,741 41,480 59,868 31,870 12,647 52,979 5,502 55,017 286,104 The non-essential retail loans include the following sectors: Type of Industry Professional services Repairs and maintenance Sporting goods and hobbies Wholesale Total Balance (In thousands) $ $ 24,231 17,641 4,106 7,001 52,979 In 2015, we started originating loans to developers of commercial-scale renewable energy facilities, primarily in New England and New York, and at December 31, 2020, we had a total of $37.2 million in renewable energy loans. Our renewable energy loans primarily include loans secured by solar arrays. The average term and amortization for these loans can extend to 15 years or more, given the asset life, and are generally underwritten to a maximum term of two years less than the associated power purchase agreement (“PPA”) supporting the repayment of each loan. The term of the loan is also shorter than the life expectancy of the related equipment. Generally, the underwriting criteria includes: a report supporting the power generation capacity and ultimately the ability to generate sufficient cash flows, assignment of the associated PPA, analysis on the quality of the power off-taker, an overall business valuation, and appropriate loan covenants, which may include maximum loan-to-value and minimum debt service coverage requirements. At December 31, 2020, $33.8 million, or 91.0%, of our renewable energy loans was secured by solar arrays. The largest loan was $12.3 million and is secured by all business assets of the company, including the solar array and an assignment of the PPA. At December 31, 2020, the loan was performing in accordance with its original repayment terms. A portion of our commercial business loans are guaranteed by the SBA through the SBA 7(a) loan program. The SBA 7(a) loan program supports, through a U.S. Government guarantee, some portion of the traditional commercial loan underwriting that might not be fully covered absent the guarantee. A typical example would be a business acquiring another business, where the value purchased is an enterprise value (as opposed to tangible assets), which results in a collateral shortfall under traditional loan underwriting requirements. In addition, SBA 7(a) loans, through term loans, can provide a good source of permanent working capital for growing companies. BankProv is a Preferred Lender under the SBA’s PLP Program, which allows expedited underwriting and approval of SBA 7(a) loans. During 2020, as a result of the COVID-19 global health crisis, the U.S. government and regulatory agencies took several actions to provide support to the U.S. economy. The Coronavirus Aid, Relief and Economic Security Act (the “CARES Act”) was signed into law on March 27, 2020 as part of a $2 trillion legislative package. The CARES Act authorized the SBA to temporarily guarantee loans under a new 7(a) program called the PPP. Eligible businesses could apply for a PPP loan up to the lesser of: (1) 2.5 times its average monthly “payroll costs;” or (2) $10.0 million. PPP loans have: (a) an interest rate of 1.0%, (b) a five-year loan term to maturity for loans made on or after June 5, 2020 (loans made prior to June 5, 2020 have a two-year term; however borrowers and lenders may mutually agree to extend the maturity for such loans to five years); and (c) principal and interest payments deferred for six months from the date of disbursement. The SBA guarantees 100% of the PPP loans made to eligible borrowers. The entire principal amount of a borrower’s PPP loan, including any accrued interest, is eligible to be forgiven under the PPP if employee and compensation levels of the business are maintained and 75% of the loan proceeds are used for payroll expenses, with the remaining 25% of the loan proceeds used for other qualifying expenses. In total, the Company originated $78.0 million of PPP loans during 2020 and as of December 31, 2020, we had $41.8 million outstanding. Our largest commercial business loan at December 31, 2020 totaled $15.8 million, was originated in 2020 and is an enterprise value loan. Our next largest commercial business loan totaled $15.0 million, was originated in 2020 and is a commercial line. The third largest commercial loan totaled $12.3 million, was originated in 2019 and is a renewable energy loan. As of December 31, 2020, the loans were performing in accordance with the original repayment terms. Commercial Real Estate Loans. At December 31, 2020, commercial real estate loans were $439.0 million, or 32.8% of our total loan portfolio. This amount includes $38.2 million of multi-family residential real estate loans, which we consider a subset of commercial real estate loans, and which are described below. Our commercial real estate loans are generally secured by properties used for business purposes such as office buildings, industrial facilities and retail facilities; however, we also originate loans secured by investment real estate in the form of residential rental units. At December 31, 2020, $179.5 million of our commercial real estate portfolio was secured by owner occupied commercial real estate, and $259.5 million was secured by income producing, or non-owner occupied commercial real estate. We currently target new commercial real estate loan originations to experienced, growing small- and mid-size owners and investors in our market area. The average outstanding loan in our commercial real estate portfolio was $619,000 as of December 31, 2020, although we originate commercial real estate loans with balances significantly larger than this average. At December 31, 2020, our ten largest commercial real estate loans had an average balance of $8.7 million. We focus our commercial real estate lending on properties within our primary market areas, but we will originate commercial real estate loans on properties located outside the area based on an established relationship with a strong borrower. We intend to continue to grow 5 our commercial real estate loan portfolio while maintaining prudent underwriting standards. In addition to originating these loans, we occasionally will participate in commercial real estate loans with other financial institutions. Such participations are underwritten in accordance with our policies before we will participate in such loans. We originate a variety of fixed- and adjustable-rate commercial real estate loans with terms and amortization periods generally up to 20 years, although our Loan Policy permits longer terms and amortization periods depending on the risk profile, which may include balloon loans. Interest rates and payments on our adjustable-rate loans adjust every three, five or seven years and generally are indexed to the corresponding Federal Home Loan Bank borrowing rate plus a margin. Most of our adjustable-rate commercial real estate loans adjust every five years and amortize over terms of 20 years. We generally include pre-payment penalties on commercial real estate loans we originate. Commercial real estate loan amounts do not exceed 75% to 80% of the property’s appraised value at the time the loan is originated. In addition, debt service ratios, by policy, are required to have a minimum net operating income to debt service coverage ratio ranging from of 1.10x to 1.25x based on loan type and the defined and approved term/amortization. For commercial real estate loans in excess of $500,000, we require independent appraisals from an approved appraisers list. For such loans below $500,000, we require real estate evaluations but do not require an independent appraisal. We require commercial real estate loan borrowers with loan relationships in excess of $1.0 million to submit annual financial statements and/or rent rolls on the subject property, although we may request such information for smaller loans on a case-by-case basis. Loans below the $1.0 million threshold are reviewed annually using business and consumer credit reports, payment history, and confirmation of real estate tax payments. Commercial real estate properties may also be subject to annual inspections to support that appropriate maintenance is being performed by the owner/borrower. The loan and its borrowers and/or guarantors are subject to an annual risk certification verifying that the loan is properly risk rated based upon covenant compliance (as applicable) and other terms as provided for in the loan agreements. While this process does not prevent loans from becoming delinquent, it provides us with the opportunity to better identify problem loans in a timely manner and to work with the borrower prior to the loan becoming delinquent. The following table provides information with respect to our commercial real estate loans by type at December 31, 2020. The table excludes multi-family residential real estate loans, discussed below. Type of Loan Residential one-to-four family Mixed use Office Retail Industrial/manufacturing/warehouse Hotel/motel/inn Mobile home/park Self-storage facility Other commercial real estate       Total Number Balance (In thousands) 149 $ 68 76 62 110 18 7 18 202 710 $ 30,860 51,913 48,510 32,400 59,235 27,612 30,908 28,545 128,966 438,949 If we foreclose on a commercial real estate loan, the marketing and liquidation period to convert the real estate asset to cash can be lengthy with substantial holding costs. In addition, vacancies, deferred maintenance, repairs and market stigma can result in prospective buyers expecting sale price concessions to offset their real or perceived economic losses for the time it takes them to return the property to profitability. Depending on the individual circumstances, initial charge-offs and subsequent losses on commercial real estate loans can be unpredictable and substantial. Our largest single commercial real estate loan at December 31, 2020 totaled $16.0 million, was originated in 2019 and is secured by non-owner occupied commercial use property. Our next largest commercial real estate loan at December 31, 2020 was for $13.4 million, was originated in 2019 and is secured by non-owner occupied commercial use property. The third largest commercial real estate loan was for $12.1 million, was originated in 2013 and is a commercial line of credit secured by non-owner occupied commercial use property. All of the collateral securing these loans is located in our primary lending area. At December 31, 2020, all of these loans were performing in accordance with their original repayment terms. Multi-Family Residential Real Estate Loans. At December 31, 2020, multi-family real estate loans were $38.2 million, or 2.9% of our total loan portfolio. We do not focus on the origination of multi-family real estate lending, but we will originate these loans to well- qualified borrowers when opportunities exist that meet our underwriting standards. We currently originate new individual multi-family real estate loans to experienced, growing small- and mid-size owners and investors in our market area. Our multi-family real estate loans are generally secured by properties consisting of five to 15 rental units. The average outstanding loan size in our multi-family real estate portfolio was $530,000 as of December 31, 2020. We generally do not make multi-family real estate loans outside our primary market areas. In addition to originating these loans, we also participate in multi-family residential real estate loans with other financial institutions. Such participations are underwritten in accordance with our policies before we will participate in such loans. 6 We originate a variety of fixed- and adjustable-rate multi-family real estate loans for terms up to 30 years. Interest rates and payments on our adjustable-rate loans adjust every three, five or seven years and generally are indexed to the corresponding Federal Home Loan Bank borrowing rate plus a margin. Most of our adjustable-rate multi-family real estate loans adjust every five years and amortize over terms of 20 to 25 years. We also include pre-payment penalties on loans we originate. Multi-family real estate loan amounts do not exceed 80% of the property’s appraised value at the time the loan is originated. Debt service ratios, by policy, are required to have a minimum net operating income to debt service coverage ratio of 1.20x. We require multi-family real estate loan borrowers with loan relationships in excess of $1.0 million to submit annual financial statements and/or rent rolls on the subject property, although we may request such information for smaller loans on a case-by-case basis. Loans below the $1.0 million threshold are reviewed annually using business and consumer credit reports, payment history, and confirmation of real estate tax payments. These properties may also be subject to annual inspections to support that appropriate maintenance is being performed by the owner/borrower. If we foreclose on a multi-family real estate loan, the marketing and liquidation period to convert the real estate asset to cash can be lengthy with substantial holding costs. In addition, vacancies, deferred maintenance, repairs and market stigma can result in prospective buyers expecting sale price concessions to offset their real or perceived economic losses for the time it takes them to return the property to profitability. Depending on the individual circumstances, initial charge-offs and subsequent losses on commercial real estate loans can be unpredictable and substantial. Our largest multi-family real estate loan at December 31, 2020 totaled $5.0 million, was originated in 2016 and is secured by a multi- family property. At December 31, 2020, this loan was performing in accordance with its original repayment terms. Construction and Land Development Loans. At December 31, 2020, construction and land development loans were $28.9 million, or 2.2% of our total loan portfolio, consisting of $9.9 million of one- to four-family residential and condominium construction loans and $19.0 million of commercial and multi-family real estate construction loans. At December 31, 2020, $14.4 million of our commercial and multi-family real estate construction loans are expected to convert to permanent loans upon completion of the construction phase. The majority of the balance of these loans is secured by properties located in our primary lending area. We primarily make construction loans for commercial development projects, including hotels, condominiums and single family residences, small industrial buildings, retail and office buildings and apartment buildings. Most of our construction loans are interest- only loans that provide for the payment of interest during the construction phase, which is usually up to 12 to 24 months, although some construction loans are renewed, generally for one or two additional years. At the end of the construction phase, the loan may convert to a permanent mortgage loan or the loan may be paid in full. Loans generally can be made with a maximum loan-to-value ratio of 80% of the appraised market value upon completion of the project. As appropriate to the underwriting, a discounted cash flow analysis is utilized. Before making a commitment to fund a construction loan in excess of $500,000, we require an appraisal of the property by an independent licensed appraiser. We also will generally require an inspection of the property before disbursement of funds during the term of the construction loan. We also originate construction and site development loans to contractors and builders to finance the construction of single-family homes and subdivisions. While we may originate these loans whether or not the collateral property underlying the loan is under contract for sale, we consider each project carefully in light of current residential real estate market conditions. We actively monitor the number of unsold homes in our construction loan portfolio and local housing markets to attempt to maintain an appropriate balance between home sales and new loan originations. We generally will limit the maximum number of speculative units (units that are not pre-sold) approved for each project to two units. We have attempted to diversify the risk associated with speculative construction lending by doing business with experienced small and mid-sized builders within our market area. Residential real estate construction loans include single-family tract construction loans for the construction of entry level residential homes. The maximum loan-to-value limit applicable to these loans is generally 75% to 80% of the appraised market value upon completion of the project. Development plans are required from builders prior to making the loan. Our loan officers are required to personally visit the proposed site of the development and the sites of competing developments. We require that builders maintain adequate insurance coverage. While maturity dates for residential construction loans are largely a function of the estimated construction period of the project, and generally do not exceed one year, land development loans generally are for 18 to 24 months. Substantially all of our residential construction loans have adjustable rates of interest based on The Wall Street Journal prime rate plus a margin. Construction loan proceeds are disbursed periodically in increments as construction progresses and as inspection by our approved inspectors warrant. Our largest construction and land development loan at December 31, 2020 totaled $9.0 million, was originated in 2018 and is secured by commercial use property. During 2020, this loan was modified under the CARES Act and was performing in accordance with its modified repayment terms at December 31, 2020. Mortgage Warehouse Loans. In 2020, the Bank completed an asset purchase of a mortgage warehouse line of business. Our mortgage warehouse lending business has a national platform with relationship managers across the United Sates that offers facility lines to 7 independent non-bank mortgage origination companies, which allow them to fund the closing of residential mortgage loans. Each facility advance is fully collateralized by a security interest in one- to four-family residential mortgage loans and are further enhanced by deposit balances. The primary source of repayment of the facility lines is the sale of the underlying mortgage loans to outside investors, which typically occurs within 15 days. These investors can include Federal National Mortgage Association/Federal Home Loan Mortgage Corporation and Government National Mortgage Association, as well as other large financial institutions who aggregate pools of loans. To approve facility lines to non-bank mortgage origination borrowers we conduct a thorough due diligence of the company and its ownership to assess the financial performance including assets and liquidity and regulatory profile. To underwrite the companies we use a proprietary risk based scoring model that correlates to our internal regulatory loan risk grading system. We continually monitor companies’ performance through both internal and external financial management and quality reviews. At December 31, 2020, mortgage warehouse loans were $265.4 million, or 19.8% of total loans. One- to Four-Family Residential Loans. Our one- to four-family residential loan portfolio consists of mortgage loans that enable borrowers to purchase or refinance existing homes, most of which serve as the primary residence of the owner. At December 31, 2020, one- to four-family residential real estate loans were $32.8 million, or 2.5% of our total loan portfolio, consisting of $20.7 million of fixed-rate loans and $12.1 million of adjustable-rate loans, respectively. This amount includes $11.8 million of home equity loans and lines of credit, which we consider a subset of one- to four-family residential real estate loans, and which are described below. We discontinued this type of lending in 2014 to focus on commercial loan originations. Accordingly, we expect our portfolio of one- to four-family residential real estate loans to continue to decrease over time due to normal amortization and repayments. Our one- to four- family residential real estate loans generally do not have prepayment penalties. Home Equity Loans and Lines of Credit. At December 31, 2020, the outstanding balance owed on home equity loans was $2.2 million, or 0.2% of our total loan portfolio, and the outstanding balance owed on home equity lines of credit amounted to $9.6 million, or 0.7% of our total loan portfolio. We discontinued home equity loan originations in 2014 and home equity lines of credit in 2020 to focus on commercial loan originations. Home equity lines of credit have adjustable rates of interest with ten-year draws and terms of 15 years that are indexed to the prime rate as published by The Wall Street Journal on the last business day of the month. We offer home equity lines of credit with cumulative loan-to-value ratios generally up to 80%, when taking into account both the balance of the home equity line of credit and first mortgage loan. Consumer Loans. Our consumer loan portfolio consists of loans secured by certificate accounts and overdraft lines of credit. At December 31, 2020, consumer loans were $5.5 million, or 0.4% of total loans. The procedures for underwriting consumer loans include an assessment of the applicant’s payment history on other debts and ability to meet existing obligations and payments on the proposed loan. We discontinued lending for loans secured by certificate accounts in 2020 to focus on commercial loan originations. Accordingly, we expect our portfolio of certificate account secured loans to decrease over time due to normal amortization and repayments. We are continuing to offer overdraft lines of credit. Consumer loans generally do not have prepayment penalties. In 2016, we entered into an agreement to purchase pools of unsecured consumer loans through the BancAlliance Lending Club Program. This program encompasses loans risk graded by Lending Club as A through C with a 680 minimum credit score, out of a possible risk grade of A through G. The Lending Club retains the servicing of these loans. As of December 31, 2020, we had $5.3 million in outstanding consumer loans that were purchased through this program. Our last Lending Club investment purchase was in 2018 and as of May 2019, we have stopped reinvesting any proceeds in new pools. At this time we are not anticipating purchasing any new loans through this network. Loan Underwriting Risks Commercial Business Loans. Unlike residential mortgage loans, which generally are made on the basis of the borrower’s ability to make repayment from his or her employment or other income, and which are secured by real property whose value tends to be more easily ascertainable, commercial business loans are of higher risk and typically are made on the basis of the borrower’s ability to make repayment from the cash flow of the borrower’s business and the collateral securing these loans may fluctuate in value. Our commercial business loans are originated primarily based on the identified cash flow of the borrower and secondarily on the underlying collateral provided by the borrower. Most often, this collateral consists of accounts receivable, inventory or equipment, the value of which may depreciate over time, may be more difficult to appraise and may be more susceptible to fluctuation in value. Credit support provided by the borrower for most of these loans and the probability of repayment is based on the liquidation of the pledged collateral and enforcement of a personal guarantee, if any. As a result, the availability of funds for the repayment of commercial business loans may depend substantially on the success of the business itself. These types of loans are generally more sensitive to regional and local economic conditions, making loss levels more difficult to predict. 8 Enterprise value loans may expose us to a greater risk of non-payment and loss than our other business loans because: (1) repayment of such loans may be dependent upon the successful execution of the borrower’s business plan, which may include new management and be based on projected cash flows that may include business synergies, cost savings, and revenue growth that have yet to be realized; (2) they may require additional financing from their private equity sponsors or others, a successful sale to a third party, a public offering, or some other form of liquidity event; or (3) in the event of default and liquidation, there may be reliance on the sale of intangible assets that may have insufficient value to repay the debt in full. Commercial and Multi-Family Real Estate Loans. Loans secured by commercial and multi-family real estate generally have larger balances and involve a greater degree of risk than one- to four-family residential mortgage loans. In addition, many of our commercial borrowers have more than one loan outstanding with us. Consequently, an adverse development with respect to one loan or one credit relationship can expose us to a significantly greater risk of loss compared to an adverse development with respect to a one- to four- family residential mortgage loan. Of primary concern in commercial and multi-family real estate lending is the borrower’s creditworthiness and the feasibility and cash flow potential of the project. Payments on loans secured by income producing properties often depend on successful operation and management of the properties. As a result, repayment of such loans may be subject to a greater extent than residential real estate loans to adverse conditions in the real estate market or the economy. To monitor cash flows on income producing properties, we require borrowers and loan guarantors, if any, to provide annual financial statements on commercial and multi- family real estate loans. In reaching a decision on whether to make a commercial or multi-family real estate loan, we consider and review a global cash flow analysis of the borrower and consider the net operating income of the property, the borrower’s expertise, credit history and profitability and the value of the underlying property. We have generally required that the properties securing these real estate loans have debt service coverage ratios (the ratio of earnings before debt service to debt service) of at least 1.20x. In accordance with our loan policy, an environmental phase one report may be obtained when the possibility exists that hazardous materials may have existed on the site, or the site may have been impacted by adjoining properties that handled hazardous materials. These types of loans are generally more sensitive to regional and local economic conditions, making loss levels more difficult to predict. In addition, some of our commercial real estate loans are not fully amortizing and contain large balloon payments upon maturity. These balloon payments may require the borrower to either sell or refinance the underlying property in order to make the balloon payment, which may increase the risk of default or non-payment. Further, if we foreclose on a commercial real estate or multi-family real estate loan, our holding period for the collateral may be longer than for one- to four-family residential mortgage loans because there are fewer potential purchasers of the collateral, which can result in substantial holding costs. In addition, vacancies, deferred maintenance, repairs and market stigma can result in prospective buyers expecting sale price concessions to offset their real or perceived economic losses for the time it takes them to return the property to profitability. Construction and Land Development Loans. Our construction loans are based upon estimates of costs and values associated with the completed project. Underwriting is focused on the borrowers’ financial strength, credit history and demonstrated ability to produce a quality product and effectively market and manage their operations. All construction loans for which the builder does not have a binding purchase agreement must be approved by senior loan officers. Construction lending involves additional risks when compared with permanent residential lending because funds are advanced upon the security of the project, which is of uncertain value prior to its completion. Because of the uncertainties inherent in estimating construction costs, as well as the market value of the completed project and the effects of governmental regulation of real property, it is relatively difficult to evaluate accurately the total funds required to complete a project and the related loan-to-value ratio. This type of lending also typically involves higher loan principal amounts and is often concentrated with a small number of builders. In addition, generally during the term of a construction loan, interest may be funded by the borrower or disbursed from an interest reserve set aside from the construction loan budget. These loans often involve the disbursement of substantial funds with repayment substantially dependent on the success of the ultimate project and the ability of the borrower to sell or lease the property or obtain permanent take-out financing, rather than the ability of the borrower or guarantor to repay principal and interest. If the appraised value of a completed project proves to be overstated, we may have inadequate security for the repayment of the loan upon completion of construction of the project and may incur a loss. A discounted cash flow analysis is utilized for determining the value of any construction project of five or more units. Our ability to continue to originate a significant amount of construction loans is dependent on the strength of the housing market in our market areas. Land loans secured by improved lots generally involve greater risks than residential mortgage lending because land loans are more difficult to evaluate. If the estimate of value proves to be inaccurate, in the event of default and foreclosure, we may be confronted with a property the value of which is insufficient to assure full payment. These types of loans are generally more sensitive to regional and local economic conditions, making loss levels more difficult to predict. Mortgage Warehouse Loans. Mortgage warehouse loans are primarily facility lines to non-bank mortgage origination companies. The risk of fraud associated with this type of lending includes, but is not limited to, settlement process risks, the risk of financing nonexistent loans or fictitious mortgage loan transactions, or the risk that collateral delivered is fraudulent or non-existent, creating a risk of loss of 9 the full amount financed on the underlying residential mortgage loan, or in the settlement processes. In addition to fraud risk, there is also the risk of the mortgage companies being unable to sell the loans. Adjustable-Rate Loans. While we anticipate that adjustable-rate loans will better offset the adverse effects of an increase in interest rates as compared to fixed-rate loans, an increased monthly mortgage payment required of adjustable-rate loan borrowers in a rising interest rate environment could cause an increase in delinquencies and defaults. The marketability of the underlying property also may be adversely affected in a high interest rate environment. In addition, although adjustable-rate mortgage loans make our asset base more responsive to changes in interest rates, the extent of this interest sensitivity is limited by the annual and lifetime interest rate adjustment limits on residential loans. Consumer Loans. Consumer loans may entail greater risk than residential mortgage loans, particularly in the case of consumer loans that are unsecured or secured by assets that depreciate rapidly. Repossessed collateral for a defaulted consumer loan may not provide an adequate source of repayment for the outstanding loan and a small remaining deficiency often does not warrant further substantial collection efforts against the borrower. Consumer loan collections depend on the borrower’s continuing financial stability, and therefore are likely to be adversely affected by various factors, including job loss, divorce, illness or personal bankruptcy. Furthermore, the application of various federal and state laws, including federal and state bankruptcy and insolvency laws, may limit the amount that can be recovered on such loans. Loan Originations, Purchases and Sales We have grown our loan portfolio by developing expertise for customers who typically have not been supported by larger financial institutions but whose business needs are usually too complex for smaller institutions. Loan originations come from a variety of sources. The primary sources of loan originations are current customers, business development by our relationship managers, walk-in traffic, our website, networking events and referrals from customers as well as our directors, trustees and corporators, business owners, investors, entrepreneurs, builders, realtors, and other professional third parties, including brokers. Loan originations are further supported by lending services offered through cross-selling and employees’ community service. Historically, we generally originated loans for our portfolio. We occasionally sell participation interests in commercial real estate loans and commercial business loans to local financial institutions, primarily on the portion of loans exceeding our borrowing limits. At December 31, 2020, we were servicing $10.5 million of commercial real estate and commercial business loans where we had sold an interest to local financial institutions. We sold loan participations of $1.4 million and $209,000 for the years ended December 31, 2020 and 2019, respectively. While we generally do not purchase whole loans, we will occasionally purchase loan participations from other financial institutions and have in previous years purchased through a shared national credit program. As of December 31, 2020, we had $11.3 million of outstanding purchased loans. We do not expect to make any purchases through a shared national credit program going forward. During the year ended December 31, 2020 and 2019, we had no loan participation purchases. Loan Approval Procedures and Authority Our lending activities follow written, non-discriminatory, underwriting standards and loan origination procedures established by BankProv’s board of directors and management. BankProv’s board of directors has granted loan approval authority to certain officers up to prescribed limits, depending on the officer’s experience, the type of loan and whether the loan is secured or unsecured. All loans require the approval of a minimum of two lending officers, one of which must be a Senior Vice President or above (the exception is borrowing relationships of $25,000 and below, which can be approved by one officer with sufficient authority for that loan type, as well as, loans of any amount which are 100% cash secured). For loan relationships below $2.0 million, approval is required by designated individuals with delegated loan authority as identified within our loan policy. Our loan policy dictates that for loan relationships of between $2.0 million and $3.0 million approval is required by two of the following members of Credit Committee: Chief Executive Officer, Chief Financial Officer and/or President/Chief Lending Officer. While our loan policy dictates that loan relationships greater than $3.0 million be presented to and approved by Credit Committee; our practice has been to present loan relationships greater than $2.0 million to Credit Committee for review and formal approval. Loans that involve exceptions to policy, including loans in excess of our internal loans-to-one borrower limitation, must be authorized by BankProv’s Risk Committee of the board of directors. Exceptions are fully disclosed to the approving authority, either an individual officer or the appropriate management or board committee prior to commitment. Exceptions are reported to the board of directors quarterly. When entering a new lending line, we typically seek to manage risks and costs by limiting initial activity. We then decide whether it would be profitable and consistent with our risk tolerance levels to expand the activity, and continually calibrate and adjust our actions to maintain appropriate risk limitations. 10 Loans-to-One Borrower Limit and Loan Category Concentration The maximum amount that we may lend to one borrower and the borrower’s related entities is generally limited, by statute, to 20% of our capital, which is defined under Massachusetts law as the sum of our capital stock, surplus account and undivided profits. At December 31, 2020, our regulatory limit on loans-to-one borrower was $40.2 million. We generally establish our internal loans-to-one borrower limit as 90% of our regulatory limit. As of December 31, 2020, this amount was $36.1 million, with loans greater than this amount requiring approval by BankProv’s Risk Committee of the board of directors. At December 31, 2020, our largest lending relationship consisted of 12 commercial business loans with a total exposure of $32.6 million, secured by all business assets. This relationship was performing in accordance with its original repayment terms at December 31, 2020. Our second largest lending relationship consisted of 13 commercial real estate loans, commercial business loans, and construction and land development loans with a total exposure of $21.0 million, secured by non-owner occupied investment real estate. Included in this $21.0 million relationship at December 31, 2020 is $413,000 of PPP loans which are guaranteed by the SBA, $1.2 million in available but unused credit lines and $1.6 million of commercial real estate loans that were performing in accordance with their original repayment terms. The remaining $17.8 million was modified under the CARES Act, with $3.4 million modified for interest-only payments and performing in accordance with its modified repayment terms at December 31, 2020 and $14.4 million under full payment deferral at December 31, 2020. Our third largest lending relationship consisted of four commercial real estate and commercial business loans, with a total exposure of $20.9 million, secured by non-owner occupied investment real estate and commercial business assets. This relationship was performing in accordance with its original repayment terms at December 31, 2020. Our fourth largest lending relationship consisted of seven commercial real estate loans with a total exposure of $20.0 million, secured by non-owner occupied commercial use property. The entire loan relationship was placed on non-accrual status and analyzed and restructured in the first quarter of 2020. The relationship was returned to accrual status in the fourth quarter of 2020 after demonstrating the ability to pay the loan under the restructured terms, and as of December 31, 2020, the relationship was performing in accordance with its restructured repayment terms. Our fifth largest lending relationship consisted of 14 commercial real estate loans and commercial business loans, with a total exposure of $19.2 million, secured by owner occupied commercial use property and business assets. Included in this relationship is a $1.9 million commercial business loan that was modified under the CARES Act and was performing in accordance with its modified repayment terms at December 31, 2020. The remaining balance of the relationship was performing in accordance with its original repayment terms at December 31, 2020. Investment Activities We have legal authority to invest in various types of investment securities and liquid assets, including U.S. Treasury obligations, securities of various government-sponsored enterprises, residential mortgage-backed securities and municipal government bonds, deposits at the Federal Home Loan Bank of Boston, certificates of deposit of federally insured institutions, investment grade corporate bonds and investment grade marketable equity securities, including common stock and money market mutual funds. We also are required to maintain an investment in Federal Home Loan Bank of Boston stock, which investment is based on the level of our Federal Home Loan Bank borrowings. While we have the authority under applicable law to invest in derivative securities, we had no investments in derivative securities at December 31, 2020. At December 31, 2020, our investment portfolio had a fair value of $32.2 million, and consisted of U.S. Government Agency mortgage- backed securities, and state and municipal bonds. Our investment objectives are to provide and maintain liquidity, to establish an acceptable level of interest rate and credit risk, to provide a use of funds when demand for loans is weak and to generate a favorable return. Our board of directors has the overall responsibility for the investment portfolio, including approval of our investment policy. The Risk Committee of the board of directors and management are responsible for implementation of the investment policy and monitoring our investment performance. Our Risk Committee reviews the status of our investment portfolio quarterly. Each reporting period, we evaluate all debt securities with a decline in fair value below the amortized cost of the investment to determine whether or not the impairment is deemed to be other-than-temporarily impaired (“OTTI”). OTTI is required to be recognized if (1) we intend to sell the security; (2) it is more likely than not that we will be required to sell the security before recovery of its amortized cost basis; or (3) for debt securities, the present value of expected cash flows is not sufficient to recover the entire amortized cost basis. For all impaired debt securities that we intend to sell, or more likely than not will be required to sell, the full amount of the depreciation is recognized as OTTI resulting in a realized loss that is a charged to earnings through a reduction in our noninterest income. For all other impaired debt securities, credit-related OTTI is recognized through earnings and non-credit related OTTI is recognized in other comprehensive income/loss, net of applicable taxes. We did not recognize any OTTI during the years ended December 31, 2020 or 2019. 11 Sources of Funds General. Deposits have traditionally been our primary source of funds for use in lending and investment activities. We also use borrowings, primarily Federal Home Loan Bank of Boston advances, brokered deposits and certificates of deposit obtained from a national exchange, to supplement cash flow needs, lengthen the maturities of liabilities for interest rate risk purposes and to manage the cost of funds. In addition, funds are derived from scheduled loan payments, investment securities maturities and sales, loan prepayments, retained earnings and income on earning assets. While scheduled loan payments and income on earning assets are relatively stable sources of funds, deposit inflows and outflows can vary widely and are influenced by prevailing interest rates, market conditions and levels of competition. Deposit Accounts. The majority of our deposits (other than certificates of deposit) are from depositors who reside in our primary market areas. However, a significant portion of our brokered certificates of deposits and QwickRate deposits, described below, are from depositors located outside our primary market areas. We also receive deposits from our nationwide business customers. Deposits are attracted through the offering of a broad selection of deposit instruments, including noninterest-bearing demand deposits (such as checking accounts), interest-bearing demand accounts (such as NOW and money market accounts), savings accounts and certificates of deposit. In addition to accounts for individuals, we also offer several commercial checking accounts designed for the businesses operating in our market area, and we encourage our commercial borrowing customers to maintain their deposit relationships with us. We have grown our core deposits (which we define as all deposits except for certificates of deposit) through a variety of strategies, including investing in technology and hiring additional employees, as well as proactive interaction with our customers. Our investment in technology has enabled us to better serve commercial customers who demand faster processing times and simplified online interaction. For example, we provide deposit and cash management services for 1031 qualified intermediaries, digital currency customers, payroll providers and community association management companies. Funds we receive from digital currency customers are denominated in U.S. dollars; we do not have any digital assets or liabilities on our balance sheet and we do not take any digital currency exchange rate risk. In addition, we believe that our specialized commercial activities have provided opportunities to generate business deposits from those customers, including from customers outside of our branch network, that may not be available to traditional community banks. At December 31, 2020, our deposits totaled $1.24 billion. As of that date, our certificates of deposit included $114.1 million of brokered certificates of deposit and $39.9 million of QwickRate certificates of deposit, where we gather certificates of deposit nationwide by posting rates we will pay on these deposits. At December 31, 2020, all of our QwickRate certificates of deposit were in amounts of $100,000 or greater. Deposit account terms vary according to the minimum balance required, the time period that funds must remain on deposit, and the interest rate, among other factors. In determining the terms of our deposit accounts, we consider the rates offered by our competition, our liquidity needs, profitability, and customer preferences and concerns. We generally review our deposit mix and pricing on a weekly basis. Our deposit pricing strategy has generally been to offer competitive rates and services and to periodically offer special rates in order to attract deposits of a specific type or term, although we have not done so in recent periods. We do not price our deposit products to be among the highest rate paying institution in our market area, but instead focus on services to gather deposits. Borrowings. We primarily utilize advances from the Federal Home Loan Bank of Boston to supplement our supply of investable funds. The Federal Home Loan Bank functions as a central reserve bank providing credit for its member financial institutions. As a member, we are required to own capital stock in the Federal Home Loan Bank and are authorized to apply for advances on the security of such stock and certain of our whole first mortgage loans and other assets (principally securities which are obligations of, or guaranteed by, the United States), provided certain standards related to creditworthiness have been met. Advances are made under several different programs, each having its own interest rate and range of maturities. Depending on the program, limitations on the amount of advances are based either on a fixed percentage of an institution’s net worth or on the Federal Home Loan Bank’s assessment of the institution’s creditworthiness. As of December 31, 2020, we had a borrowing capacity of $159.3 million with the Federal Home Loan Bank of Boston, including an available line of credit of $2.0 million at an interest rate that adjusts daily. On that date, we had $13.5 million in advances outstanding from the Federal Home Loan Bank of Boston. All of our borrowings from the Federal Home Loan Bank are secured by investment securities and qualified collateral, including one- to four-family loans and multi-family and commercial real estate loans held in our portfolio. From time to time and dependent on rates, we may utilize the FRB Borrower In Custody (“BIC”) program as a source of overnight borrowings. Borrowings from the FRB BIC program are secured by a Uniform Commercial Code (“UCC”) financing statement on qualified collateral, consisting of certain commercial loans and qualified mortgage-backed government securities. We did not have any outstanding FRB borrowings at December 31, 2020 or 2019. Personnel As of December 31, 2020, we had 149 full-time and nine part-time employees, none of whom is represented by a collective bargaining unit. We believe we have a good working relationship with our employees. 12 Subsidiaries The Provident Bank’s subsidiaries include Provident Security Corporation and 5 Market Street Security Corporation, which were established to buy, sell, and hold investments for their own account. SUPERVISION AND REGULATION General The Provident Bank is a Massachusetts-chartered stock savings bank. The Bank’s deposits are insured up to applicable limits by the Federal Deposit Insurance Corporation and by the Depositors Insurance Fund for amounts in excess of the Federal Deposit Insurance Corporation insurance limits. The Provident Bank is subject to extensive regulation by the Massachusetts Commissioner of Banks, as its chartering agency, and by the Federal Deposit Insurance Corporation, as its primary deposit insurer. The Provident Bank is required to file reports with, and is periodically examined by, the Federal Deposit Insurance Corporation and the Massachusetts Commissioner of Banks concerning its activities and financial condition and must obtain regulatory approvals prior to entering into certain transactions, including, but not limited to, mergers with or acquisitions of other financial institutions. The Provident Bank is a member of the Federal Home Loan Bank of Boston. The regulation and supervision of The Provident Bank establish a comprehensive framework of activities in which an institution can engage and is intended primarily for the protection of depositors and borrowers and, for purposes of the Federal Deposit Insurance Corporation, the protection of the insurance fund. The regulatory structure also gives the regulatory authorities extensive discretion in connection with their supervisory and enforcement activities and examination policies, including policies with respect to the classification of assets and the establishment of adequate loan loss reserves for regulatory purposes. As a bank holding company, Provident Bancorp, Inc. is required to comply with the rules and regulations of the Federal Reserve Board. It is required to file certain reports with the Federal Reserve Board and is subject to examination by and the enforcement authority of the Federal Reserve Board. Provident Bancorp, Inc. is also subject to the rules and regulations of the Securities and Exchange Commission under the federal securities laws. Any change in applicable laws or regulations, whether by the Massachusetts Commissioner of Banks, the Federal Deposit Insurance Corporation, the Federal Reserve Board, the Commonwealth of Massachusetts or Congress, could have a material adverse impact on the operations and financial performance of Provident Bancorp, Inc. and The Provident Bank. In addition, Provident Bancorp, Inc. and The Provident Bank are affected by the monetary and fiscal policies of various agencies of the United States Government, including the Federal Reserve Board. In view of changing conditions in the national economy and in the money markets, it is impossible for management to accurately predict future changes in monetary policy or the effect of such changes on the business or financial condition of Provident Bancorp, Inc. and The Provident Bank. Set forth below is a brief description of material regulatory requirements that are or will be applicable to The Provident Bank and Provident Bancorp, Inc. The description is limited to certain material aspects of the statutes and regulations addressed, and is not intended to be a complete description of such statutes and regulations and their effects on The Provident Bank and Provident Bancorp, Inc. Massachusetts Banking Laws and Supervision The Provident Bank, as a Massachusetts-chartered stock savings bank, is regulated and supervised by the Massachusetts Commissioner of Banks. The Massachusetts Commissioner of Banks is required to regularly examine each state-chartered bank. The approval of the Massachusetts Commissioner of Banks is required to establish or close branches, to merge with another bank, to issue stock and to undertake many other activities. Any Massachusetts savings bank that does not operate in accordance with the regulations, policies and directives of the Massachusetts Commissioner of Banks may be sanctioned. The Massachusetts Commissioner of Banks may suspend or remove directors or officers of a savings bank who have violated the law, conducted a bank’s business in a manner that is unsafe, unsound or contrary to the depositors’ interests, or been negligent in the performance of their duties. In addition, the Massachusetts Commissioner of Banks has the authority to appoint a receiver or conservator if it is determined that the bank is conducting its business in an unsafe or unauthorized manner, and under certain other circumstances. The powers that Massachusetts-chartered savings banks can exercise under these laws include, but are not limited to, the following. Lending Activities. A Massachusetts-chartered savings bank may make a wide variety of mortgage loans including fixed-rate loans, adjustable-rate loans, variable-rate loans, participation loans, graduated payment loans, construction and development loans, condominium and co-operative loans, second mortgage loans and other types of loans that may be made in accordance with applicable regulations. Commercial loans may be made to corporations and other commercial enterprises with or without security. Consumer and personal loans may also be made with or without security. 13 Insurance Sales. Massachusetts savings banks may engage in insurance sales activities if the Massachusetts Commissioner of Banks has approved a plan of operation for insurance activities and the bank obtains a license from the Massachusetts Division of Insurance. A savings bank may be licensed directly or indirectly through an affiliate or a subsidiary corporation established for this purpose. Although The Provident Bank has received approval for insurance sales activities, it does not offer insurance products. Investment Activities. In general, Massachusetts-chartered savings banks may invest in preferred and common stock of any corporation organized under the laws of the United States or any state provided such investments do not involve control of any corporation and do not, in the aggregate, exceed 4.0% of the bank’s deposits. Massachusetts-chartered savings banks may in addition invest an amount equal to 1.0% of their deposits in stocks of Massachusetts corporations or companies with substantial employment in the Commonwealth which have pledged to the Massachusetts Commissioner of Banks that such monies will be used for further development within the Commonwealth. At the present time, The Provident Bank has the authority to invest in equity securities. However, such investment authority is constrained by federal law. See “—Federal Bank Regulation—Investment Activities” for such federal restrictions. Dividends. A Massachusetts stock bank may declare from net profits cash dividends not more frequently than quarterly and non-cash dividends at any time. No dividends may be declared, credited or paid if the bank’s capital stock is impaired. A Massachusetts savings bank with outstanding preferred stock may not, without the prior approval of the Commissioner of Banks, declare dividends to the common stock without also declaring dividends to the preferred stock. The approval of the Massachusetts Commissioner of Banks is required if the total of all dividends declared in any calendar year exceeds the total of its net profits for that year combined with its retained net profits of the preceding two years, less any required transfer to surplus or a fund for the retirement of any preferred stock. Net profits for this purpose means the remainder of all earnings from current operations plus actual recoveries on loans and investments and other assets after deducting current operating expenses, actual losses, accrued dividends on preferred stock, if any, and all federal and state taxes. Protection of Personal Information. Massachusetts has adopted regulatory requirements intended to protect personal information. The requirements are similar to existing federal laws such as the Gramm-Leach-Bliley Act, discussed below under “—Federal Bank Regulation—Privacy Regulations.” They require organizations to establish written information security programs to prevent identity theft. The Massachusetts regulation also contains technology system requirements, especially for the encryption of personal information sent over wireless or public networks or stored on portable devices. Parity Approval. A Massachusetts bank may, in accordance with Massachusetts law, exercise any power and engage in any activity that has been authorized for national banks, federal thrifts or state banks in a state other than Massachusetts, provided that the activity is permissible under applicable federal law and not specifically prohibited by Massachusetts law. Such powers and activities must be subject to the same limitations and restrictions imposed on the national bank, federal thrift or out-of-state bank that exercised the power or activity. A Massachusetts bank may exercise such powers, and engage in such activities by providing 30 days’ advanced written notice to the Massachusetts Commissioner of Banks. Loans to One Borrower Limitations. Massachusetts banking law grants broad lending authority. However, with certain limited exceptions, total obligations of one borrower to a bank may not exceed 20.0% of the total of the bank’s capital, which is defined under Massachusetts law as the sum of the bank’s capital stock, surplus account and undivided profits. Loans to a Bank’s Insiders. Massachusetts law provides that a Massachusetts financial institution shall comply with Regulation O of the Federal Reserve Board, which generally requires that extensions of credit to insiders:   be made on terms that are substantially the same as, and follow credit underwriting procedures that are not less stringent than, those prevailing for comparable transactions with unaffiliated persons and that do not involve more than the normal risk of repayment or present other unfavorable features; and not exceed certain limitations on the amount of credit extended to such persons, individually and in the aggregate, which limits are based, in part, on the amount of the Massachusetts financial institution’s capital. Regulatory Enforcement Authority. Any Massachusetts bank that does not operate in accordance with the regulations, policies and directives of the Massachusetts Commissioner of Banks may be subject to sanctions for non-compliance, including seizure of the property and business of the bank and suspension or revocation of its charter. The Massachusetts Commissioner of Banks may, under certain circumstances, suspend or remove officers or directors who have violated the law, conducted the bank’s business in a manner which is unsafe, unsound or contrary to the depositors’ interests or been negligent in the performance of their duties. In addition, upon finding that a bank has engaged in an unfair or deceptive act or practice, the Massachusetts Commissioner of Banks may issue an order to cease and desist and impose a fine on the bank concerned. Massachusetts consumer protection and civil rights statutes applicable to The Provident Bank permit private individual and class action law suits and provide for the rescission of consumer transactions, including loans, and the recovery of statutory and punitive damage and attorney’s fees in the case of certain violations of those statutes. 14 Depositors Insurance Fund. The Provident Bank is a member of the Depositors Insurance Fund, a corporation that insures savings bank deposits in excess of federal deposit insurance coverage. The Depositors Insurance Fund is authorized to charge savings banks a risk- based assessment on deposit balances in excess of the amounts insured by the Federal Deposit Insurance Corporation. Massachusetts has other statutes and regulations that are similar to the federal provisions discussed below. Federal Bank Regulation Interagency Statement on Loan Modifications. On March 22, 2020, the federal banking agencies issued an interagency statement to provide additional guidance to financial institutions who are working with borrowers affected by the coronavirus (“COVID-19”). The statement provided that agencies will not criticize institutions for working with borrowers and will not direct supervised institutions to automatically categorize all COVID-19 related loan modifications as troubled debt restructurings (“TDRs”). The agencies have confirmed with staff of the Financial Accounting Standards Board that short-term modifications made on a good faith basis in response to COVID-19 to borrowers who were current prior to any relief, are not TDRs. This includes short-term (e.g., six months) modifications such as payment deferrals, fee waivers, extensions of repayment terms, or other delays in payment that are insignificant. Borrowers considered current are those that are less than 30 days past due on their contractual payments at the time a modification program is implemented. The statement further provided that working with borrowers that are current on existing loans, either individually or as part of a program for creditworthy borrowers who are experiencing short-term financial or operational problems as a result of COVID-19, generally would not be considered TDRs. For modification programs designed to provide temporary relief for current borrowers affected by COVID-19, financial institutions may presume that borrowers that are current on payments are not experiencing financial difficulties at the time of the modification for purposes of determining TDR status, and thus no further TDR analysis is required for each loan modification in the program. The statement indicated that the agencies’ examiners will exercise judgment in reviewing loan modifications, including TDRs, and will not automatically adversely risk rate credits that are affected by COVID-19, including those considered TDRs. In addition, the statement noted that efforts to work with borrowers of one- to-four family residential mortgages, where the loans are prudently underwritten, and not past due or carried on non-accrual status, will not result in the loans being considered restructured or modified for the purposes of their risk-based capital rules. With regard to loans not otherwise reportable as past due, financial institutions are not expected to designate loans with deferrals granted due to COVID-19 as past due because of the deferral. The Coronavirus Aid, Relief and Economic Security Act (the “CARES Act”). The CARES Act, which became law on March 27, 2020, provided over $2 trillion to combat COVID-19 and stimulate the economy. The law had several provisions relevant to financial institutions, including: • Allowing institutions not to characterize loan modifications relating to the COVID-19 pandemic as a troubled debt restructuring and also allowing them to suspend the corresponding impairment determination for accounting purposes. • An option to delay the implementation of the accounting standard for current expected credit losses (CECL) until the earlier of December 31, 2020 or when the President declares that the coronavirus emergency is terminated. • The ability of a borrower of a federally backed mortgage loan (VA, FHA, USDA, Freddie and Fannie) experiencing financial hardship due, directly or indirectly, to the COVID-19 pandemic to request forbearance from paying their mortgage by submitting a request to the borrower’s servicer affirming their financial hardship during the COVID-19 emergency. Such a forbearance will be granted for up to 180 days, which can be extended for an additional 180-day period upon the request of the borrower. During that time, no fees, penalties or interest beyond the amounts scheduled or calculated as if the borrower made all contractual payments on time and in full under the mortgage contract will accrue on the borrower’s account. Except for vacant or abandoned property, the servicer of a federally backed mortgage is prohibited from taking any foreclosure action, including any eviction or sale action, for not less than the 60-day period beginning March 18, 2020. • The ability of a borrower of a multi-family federally backed mortgage loan that was current as of February 1, 2020, to submit a request for forbearance to the borrower’s servicer affirming that the borrower is experiencing financial hardship during the COVID-19 emergency. A forbearance will be granted for up to 30 days, which can be extended for up to two additional 30-day periods upon the request of the borrower. During the time of the forbearance, the multi-family borrower cannot evict or initiate the eviction of a tenant or charge any late fees, penalties or other charges to a tenant for late payment of rent. Additionally, a multi-family borrower that receives a forbearance may not require a tenant to vacate a dwelling unit before a date that is 30 days after the date on which the borrower provides the tenant notice to vacate and may not issue a notice to vacate until after the expiration of the forbearance. 15 The Paycheck Protection Program. The CARES Act provides approximately $350 billion to fund loans to eligible small businesses through the Small Business Administration’s (“SBA”) 7(a) loan guaranty program. These loans will be 100% federally guaranteed (principal and interest) through December 31, 2020 (which date was subsequently extended). An eligible business can apply for a Paycheck Protection Program (“PPP”) loan up to 2.5 times its average monthly “payroll costs" limited to a loan amount of $10.0 million. The proceeds of the loan can be used for payroll (excluding individual employee compensation over $100,000 per year), mortgage, interest, rent, insurance, utilities and other qualifying expenses. PPP loans will have: (a) an interest rate of 1.0%, (b) a two-year loan term to maturity; and (c) principal and interest payments deferred for six months from the date of disbursement. The SBA will guarantee 100% of the PPP loans made to eligible borrowers. The entire principal amount of the borrower’s PPP loan, including any accrued interest, is eligible to be reduced by the loan forgiveness amount under the PPP so long as employee and compensation levels of the business are maintained and 75% of the loan proceeds are used for payroll expenses, with the remaining 25% of the loan proceeds used for other qualifying expenses. Coronavirus Response and Relief Supplemental Appropriations Act of 2021. On December 27, 2020, the Coronavirus Response and Relief Supplemental Appropriations Act of 2021 was signed into law, which also contains provisions that could directly impact financial institutions, including extending the time that insured depository institutions and depository institution holding companies have to comply with the current expected credit losses (CECL) accounting standard and extending the authority granted to banks under the CARES Act to elect to temporarily suspend the requirements under U.S. GAAP applicable to troubled debt restructurings for loan modifications related to the COVID-19 pandemic for any loan that was not more than 30 days past due as of December 31, 2019. The act directs financial regulators to support community development financial institutions and minority depository institutions and directs Congress to re-appropriate $429 billion in unobligated CARES Act funds. The PPP, which was originally established under the CARES Act, was also extended under the Coronavirus Response and Relief Supplemental Appropriations Act of 2021. Capital Requirements. Federal regulations require Federal Deposit Insurance Corporation-insured depository institutions to meet several minimum capital standards: a common equity Tier 1 capital to risk-based assets ratio of 4.5%, a Tier 1 capital to risk-based assets ratio of 6.0%, a total capital to risk-based assets ratio of 8%, and a Tier 1 capital to average assets leverage ratio of 4%. For purposes of the regulatory capital requirements, common equity Tier 1 capital is generally defined as common stockholders’ equity and retained earnings. Tier 1 capital is generally defined as common equity Tier 1 and additional Tier 1 capital. Additional Tier 1 capital includes certain noncumulative perpetual preferred stock and related surplus and minority interests in equity accounts of consolidated subsidiaries. Total capital includes Tier 1 capital (common equity Tier 1 capital plus additional Tier 1 capital) and Tier 2 capital. Tier 2 capital is comprised of capital instruments and related surplus, meeting specified requirements, and may include cumulative preferred stock and long-term perpetual preferred stock, mandatory convertible securities, intermediate preferred stock and subordinated debt. Also included in Tier 2 capital is the allowance for loan and lease losses limited to a maximum of 1.25% of risk-weighted assets and, for institutions that made such an election regarding the treatment of Accumulated Other Comprehensive Income (“AOCI”), up to 45% of net unrealized gains on available-for-sale equity securities with readily determinable fair market values. Institutions that have not exercised the AOCI opt-out have AOCI incorporated into common equity Tier 1 capital (including unrealized gains and losses on available-for-sale-securities). The Provident Bank has exercised the opt-out and therefore does not include AOCI in its regulatory capital determinations. Calculation of all types of regulatory capital is subject to deductions and adjustments specified in the regulations. In determining the amount of risk-weighted assets for purposes of calculating risk-based capital ratios, all assets, including certain off- balance sheet assets (e.g., recourse obligations, direct credit substitutes, residual interests) are multiplied by a risk weight factor assigned by the regulations based on the risks believed inherent in the type of asset. Higher levels of capital are required for asset categories believed to present greater risk. For example, a risk weight of 0% is assigned to cash and U.S. government securities, a risk weight of 50% is generally assigned to prudently underwritten first lien one to four- family residential mortgages, a risk weight of 100% is assigned to commercial and consumer loans, a risk weight of 150% is assigned to certain past due loans and a risk weight of between 0% to 600% is assigned to permissible equity interests, depending on certain specified factors. In addition to establishing the minimum regulatory capital requirements, the regulations limit capital distributions and certain discretionary bonus payments to management if the institution does not hold a “capital conservation buffer” consisting of 2.5% of common equity Tier 1 capital to risk-weighted asset above the amount necessary to meet its minimum risk-based capital requirements. The capital conservation buffer requirement began being phased in starting on January 1, 2016 at 0.625% of risk-weighted assets and increased each year until fully implemented at 2.5% on January 1, 2019. At December 31, 2020, The Provident Bank exceeded the fully phased in regulatory requirement for the capital conservation buffer. Legislation enacted in 2018 required the federal banking agencies, including the Federal Deposit Insurance Corporation, to establish a “community bank leverage ratio” of between 8 to 10% of average total consolidated assets for qualifying institutions with assets of less than $10 billion. Institutions with capital meeting the specified requirements and electing to follow the alternative framework are deemed to comply with the applicable regulatory capital requirements, including the risk-based requirements. A qualifying institution may opt in and out of the community bank leverage ratio on its quarterly call report. 16 The federal regulators issued a final rule that set the optional community bank leverage ratio at 9%, effective the first quarter of 2020. The rule also established a two-quarter grace period for an institution that ceases to meet any qualifying criteria provided that the bank maintains a leverage ratio 8% or greater. Section 4012 of the CARES Act of 2020 required that the community bank leverage ratio be temporarily lowered to 8%. The federal regulators issued a rule implementing the lower ratio, effective April 23, 2020. The rule also established a two-quarter grace period for a qualifying institution whose leverage ratio falls below the 8% community bank leverage ratio requirement so long as the bank maintains a leverage ratio of 7% or greater. Another rule was issued to transition back to the 9% community bank leverage ratio by increasing the ratio to 8.5% for calendar year 2021 and 9% thereafter. As of December 31, 2020, the Bank has not opted into the CBLR framework. The Federal Deposit Insurance Corporation Improvement Act required each federal banking agency to revise its risk-based capital standards for insured institutions to ensure that those standards take adequate account of interest-rate risk, concentration of credit risk, and the risk of nontraditional activities, as well as to reflect the actual performance and expected risk of loss on multi-family residential loans. The Federal Deposit Insurance Corporation, along with the other federal banking agencies, adopted a regulation providing that the agencies will take into account the exposure of a bank’s capital and economic value to changes in interest rate risk in assessing a bank’s capital adequacy. The Federal Deposit Insurance Corporation also has authority to establish individual minimum capital requirements in appropriate cases upon determination that an institution’s capital level is, or is likely to become, inadequate in light of the particular circumstances. Standards for Safety and Soundness. As required by statute, the federal banking agencies have adopted final regulations and Interagency Guidelines Establishing Standards for Safety and Soundness to implement safety and soundness standards. The guidelines set forth the safety and soundness standards that the federal banking agencies use to identify and address problems at insured depository institutions before capital becomes impaired. The guidelines address internal controls and information systems, internal audit system, credit underwriting, loan documentation, interest rate exposure, asset growth, asset quality, earnings and compensation, fees and benefits. The agencies have also established standards for safeguarding customer information. If the appropriate federal banking agency determines that an institution fails to meet any standard prescribed by the guidelines, the agency may require the institution to submit to the agency an acceptable plan to achieve compliance with the standard. Investment Activities. All state-chartered Federal Deposit Insurance Corporation insured banks, including savings banks, are generally limited in their activities as principal and equity investments to activities and equity investments of the type and in the amount authorized for national banks, notwithstanding state law, subject to certain exceptions. For example, state-chartered banks may, with Federal Deposit Insurance Corporation approval, continue to exercise state authority to invest in common or preferred stocks listed on a national securities exchange and in the shares of an investment company registered under the Investment Company Act of 1940, as amended. The maximum permissible investment is 100% of Tier 1 Capital, as specified by the Federal Deposit Insurance Corporation’s regulations, or the maximum amount permitted by Massachusetts law, whichever is less. In addition, the Federal Deposit Insurance Corporation is authorized to permit such a state bank to engage in state-authorized activities or investments not permissible for national banks (other than non-subsidiary equity investments) if it meets all applicable capital requirements and it is determined that such activities or investments do not pose a significant risk to the Deposit Insurance Fund. The Federal Deposit Insurance Corporation has adopted procedures for institutions seeking approval to engage in such activities or investments. In addition, a nonmember bank may control a subsidiary that engages in activities as principal that would only be permitted for a national bank to conduct in a “financial subsidiary” if a bank meets specified conditions and deducts its investment in the subsidiary for regulatory capital purposes. Interstate Banking and Branching. Federal law permits well capitalized and well managed bank holding companies to acquire banks in any state, subject to Federal Reserve Board approval, certain concentration limits and other specified conditions. Interstate mergers of banks are also authorized, subject to regulatory approval and other specified conditions. In addition, recent amendments made by the Dodd-Frank Act permit banks to establish de novo branches on an interstate basis to the extent that branching is authorized by the law of the host state for the banks chartered by that state. Prompt Corrective Regulatory Action. Federal law requires, among other things, that federal bank regulatory authorities take “prompt corrective action” with respect to banks that do not meet minimum capital requirements. For these purposes, the law establishes five capital categories: well capitalized, adequately capitalized, undercapitalized, significantly undercapitalized and critically undercapitalized. The Federal Deposit Insurance Corporation has adopted regulations to implement the prompt corrective action legislation. An institution is deemed to be “well capitalized” if it has a CBLR leverage ratio of 9.0% or greater, or a total risk-based capital ratio of 10.0% or greater, a Tier 1 risk-based capital ratio of 8.0% or greater, a leverage ratio of 5.0% or greater and a common equity Tier 1 ratio of 6.5% or greater. An institution is “adequately capitalized” if it has a total risk-based capital ratio of 8.0% or greater, a Tier 1 risk-based capital ratio of 6.0% or greater, a leverage ratio of 4.0% or greater and a common equity Tier 1 ratio of 4.5% or greater. An institution is “undercapitalized” if it has a total risk-based capital ratio of less than 8.0%, a Tier 1 risk-based capital ratio of less than 6.0%, a leverage 17 ratio of less than 4.0% or a common equity Tier 1 ratio of less than 4.5%. An institution is deemed to be “significantly undercapitalized” if it has a total risk-based capital ratio of less than 6.0%, a Tier 1 risk-based capital ratio of less than 4.0%, a leverage ratio of less than 3.0% or a common equity Tier 1 ratio of less than 3.0%. An institution is considered to be “critically undercapitalized” if it has a ratio of tangible equity (as defined in the regulations) to total assets that is equal to or less than 2.0%. As of December 31, 2020, The Provident Bank was a “well capitalized” institution under the Federal Deposit Insurance Corporation regulations. At each successive lower capital category, an insured depository institution is subject to more restrictions and prohibitions, including restrictions on growth, restrictions on interest rates paid on deposits, restrictions or prohibitions on payment of dividends, and restrictions on the acceptance of brokered deposits. Furthermore, if an insured depository institution is classified in one of the undercapitalized categories, it is required to submit a capital restoration plan to the appropriate federal banking agency, and the holding company must guarantee the performance of that plan. Based upon its capital levels, a bank that is classified as well-capitalized, adequately capitalized, or undercapitalized may be treated as though it were in the next lower capital category if the appropriate federal banking agency, after notice and opportunity for hearing, determines that an unsafe or unsound condition, or an unsafe or unsound practice, warrants such treatment. An undercapitalized bank’s compliance with a capital restoration plan is required to be guaranteed by any company that controls the undercapitalized institution in an amount equal to the lesser of 5.0% of the institution’s total assets when deemed undercapitalized or the amount necessary to achieve the status of adequately capitalized. If an “undercapitalized” bank fails to submit an acceptable plan, it is treated as if it is “significantly undercapitalized.” “Significantly undercapitalized” banks must comply with one or more of a number of additional restrictions, including but not limited to an order by the Federal Deposit Insurance Corporation to sell sufficient voting stock to become adequately capitalized, requirements to reduce total assets, cease receipt of deposits from correspondent banks or dismiss directors or officers, and restrictions on interest rates paid on deposits, compensation of executive officers and capital distributions by the parent holding company. “Critically undercapitalized” institutions are subject to additional measures including, subject to a narrow exception, the appointment of a receiver or conservator within 270 days after it obtains such status. The previously referenced rulemaking to establish a “community bank leverage ratio” adjusted the referenced categories for qualifying institutions that opt into the alternative framework for regulatory capital requirements. Institutions that exceed the community bank leverage ratio would be considered to have met the capital ratio requirements to be “well capitalized” for the agencies’ prompt corrective rules. Transaction with Affiliates and Regulation W of the Federal Reserve Regulations. Transactions between banks and their affiliates are governed by federal law. An affiliate of a bank is any company or entity that controls, is controlled by or is under common control with the bank. In a holding company context, the parent bank holding company and any companies which are controlled by such parent holding company are affiliates of the bank (although subsidiaries of the bank itself, except financial subsidiaries, are generally not considered affiliates). Generally, Section 23A of the Federal Reserve Act and the Federal Reserve Board’s Regulation W limit the extent to which the bank or its subsidiaries may engage in “covered transactions” with any one affiliate to an amount equal to 10.0% of such institution’s capital stock and surplus, and with all such transactions with all affiliates to an amount equal to 20.0% of such institution’s capital stock and surplus. Section 23B applies to “covered transactions” as well as to certain other transactions and requires that all such transactions be on terms substantially the same, or at least as favorable, to the institution or subsidiary as those provided to a non- affiliate. The term “covered transaction” includes the making of loans to, purchase of assets from, and issuance of a guarantee to an affiliate, and other similar transactions. Section 23B transactions also include the provision of services and the sale of assets by a bank to an affiliate. In addition, loans or other extensions of credit by the financial institution to the affiliate are required to be collateralized in accordance with the requirements set forth in Section 23A of the Federal Reserve Act. Sections 22(h) and (g) of the Federal Reserve Act place restrictions on loans to a bank’s insiders, i.e., executive officers, directors and principal shareholders. Under Section 22(h) of the Federal Reserve Act, loans to a director, an executive officer and to a greater than 10.0% shareholder of a financial institution, and certain affiliated interests of these, together with all other outstanding loans to such person and affiliated interests, may not exceed specified limits. Section 22(h) of the Federal Reserve Act also requires that loans to directors, executive officers and principal shareholders be made on terms and conditions substantially the same as offered in comparable transactions to persons who are not insiders and also requires prior board approval for certain loans. In addition, the aggregate amount of extensions of credit by a financial institution to insiders cannot exceed the institution’s unimpaired capital and surplus. Section 22(g) of the Federal Reserve Act places additional restrictions on loans to executive officers. Enforcement. The Federal Deposit Insurance Corporation has extensive enforcement authority over insured state savings banks, including The Provident Bank. The enforcement authority includes, among other things, the ability to assess civil money penalties, issue cease and desist orders and remove directors and officers. In general, these enforcement actions may be initiated in response to violations of laws and regulations, breaches of fiduciary duty and unsafe or unsound practices. The Federal Deposit Insurance Corporation is required, with certain exceptions, to appoint a receiver or conservator for an insured state non-member bank if that bank was “critically undercapitalized” on average during the calendar quarter beginning 270 days after the date on which the institution became “critically undercapitalized.” The Federal Deposit Insurance Corporation may also appoint itself as conservator or receiver for an insured state non-member bank under specified circumstances, including: (1) insolvency; (2) substantial dissipation of assets or earnings through violations of law or unsafe or unsound practices; (3) existence of an unsafe or unsound condition to transact business; (4) insufficient 18 capital; or (5) the incurrence of losses that will deplete substantially all of the institution’s capital with no reasonable prospect of replenishment without federal assistance. Federal Insurance of Deposit Accounts. The Provident Bank is a member of the Deposit Insurance Fund, which is administered by the Federal Deposit Insurance Corporation. Deposit accounts in The Provident Bank are insured up to a maximum of $250,000 for each separately insured depositor. The Federal Deposit Insurance Corporation imposes an assessment for deposit insurance on all depository institutions. Under the Federal Deposit Insurance Corporation’s risk-based assessment system, insured institutions are assigned to risk categories based on supervisory evaluations, regulatory capital levels and certain other factors. An institution’s assessment rate depends upon the category to which it is assigned and certain adjustments specified by Federal Deposit Insurance Corporation regulations, with less risky institutions paying lower rates. Assessment rates (inclusive of possible adjustments) for most banks with less than $10 billion of assets currently range from 1 1/2 to 30 basis points of each institution’s total assets less tangible capital. The Federal Deposit Insurance Corporation may increase or decrease the scale uniformly, except that no adjustment can deviate more than two basis points from the base scale without notice and comment rulemaking. The Federal Deposit Insurance Corporation’s current system represents a change, required by the Dodd-Frank Act, from its prior practice of basing the assessment on an institution’s volume of deposits. The Dodd-Frank Act increased the minimum target Deposit Insurance Fund ratio from 1.15% of estimated insured deposits to 1.35% of estimated insured deposits. The Federal Deposit Insurance Corporation was required to seek to achieve the 1.35% ratio by September 30, 2020. Insured institutions with assets of $10 billion or more were supposed to fund the increase. The Federal Deposit Insurance Corporation indicated in November 2018 that the 1.35% ratio was exceeded. Insured institutions of less than $10 billion of assets received credits for the portion of their assessments that contributed to raising the reserve ratio between 1.15% and 1.35% effective when the fund rate achieved 1.38%; the credits were exhausted as of September 20, 2020. The Dodd-Frank Act eliminated the 1.5% maximum fund ratio, instead leaving it to the discretion of the Federal Deposit Insurance Corporation and the Federal Deposit Insurance Corporation has exercised that discretion by establishing a long-range fund ratio of 2%. The Federal Deposit Insurance Corporation has authority to increase insurance assessments. A significant increase in insurance premiums would likely have an adverse effect on the operating expenses and results of operations of The Provident Bank. Future insurance assessment rates cannot be predicted. Insurance of deposits may be terminated by the Federal Deposit Insurance Corporation upon a finding that the institution has engaged in unsafe or unsound practices, is in an unsafe or unsound condition to continue operations or has violated any applicable law, regulation, rule order or regulatory condition imposed in writing. We do not know of any practice, condition or violation that might lead to termination of deposit insurance. Privacy Regulations. Federal Deposit Insurance Corporation regulations generally require that The Provident Bank disclose its privacy policy, including identifying with whom it shares a customer’s “non-public personal information,” to customers at the time of establishing the customer relationship and annually thereafter. In addition, The Provident Bank is required to provide its customers with the ability to “opt-out” of having their personal information shared with unaffiliated third parties and not to disclose account numbers or access codes to non-affiliated third parties for marketing purposes. The Provident Bank currently has a privacy protection policy in place and believes that such policy is in compliance with the regulations. Community Reinvestment Act. Under the Community Reinvestment Act, or CRA, as implemented by Federal Deposit Insurance Corporation regulations, a non-member bank has a continuing and affirmative obligation, consistent with its safe and sound operation, to help meet the credit needs of its entire community, including low- and moderate-income neighborhoods. The CRA does not establish specific lending requirements or programs for financial institutions nor does it limit an institution’s discretion to develop the types of products and services that it believes are best suited to its particular community, consistent with the CRA. The CRA does require the Federal Deposit Insurance Corporation, in connection with its examination of a non-member bank, to assess the institution’s record of meeting the credit needs of its community and to take such record into account in its evaluation of certain applications by such institution, including applications to acquire branches and other financial institutions. The CRA requires the Federal Deposit Insurance Corporation to provide a written evaluation of an institution’s CRA performance utilizing a four-tiered descriptive rating system. The Provident Bank’s latest Federal Deposit Insurance Corporation CRA rating was “Satisfactory.” Massachusetts has its own statutory counterpart to the CRA which is also applicable to The Provident Bank. The Massachusetts version is generally similar to the CRA but utilizes a five-tiered descriptive rating system. Massachusetts law requires the Massachusetts Commissioner of Banks to consider, but not be limited to, a bank’s record of performance under Massachusetts law in considering any application by the bank to establish a branch or other deposit-taking facility, to relocate an office or to merge or consolidate with or acquire the assets and assume the liabilities of any other banking institution. The Provident Bank’s most recent rating under Massachusetts law was “Satisfactory.” 19 Consumer Protection and Fair Lending Regulations. Massachusetts savings banks are subject to a variety of federal and Massachusetts statutes and regulations that are intended to protect consumers and prohibit discrimination in the granting of credit. These statutes and regulations provide for a range of sanctions for non-compliance with their terms, including imposition of administrative fines and remedial orders, and referral to the Attorney General for prosecution of a civil action for actual and punitive damages and injunctive relief. Certain of these statutes authorize private individual and class action lawsuits and the award of actual, statutory and punitive damages and attorneys’ fees for certain types of violations. USA PATRIOT Act. The Provident Bank is subject to the USA PATRIOT Act, which gave federal agencies additional powers to address terrorist threats through enhanced domestic security measures, expanded surveillance powers, increased information sharing, and broadened anti-money laundering requirements. By way of amendments to the Bank Secrecy Act, Title III of the USA PATRIOT Act provided measures intended to encourage information sharing among bank regulatory agencies and law enforcement bodies. Further, certain provisions of Title III impose affirmative obligations on a broad range of financial institutions, including banks, thrifts, brokers, dealers, credit unions, money transfer agents, and parties registered under the Commodity Exchange Act. Other Regulations Interest and other charges collected or contracted for by The Provident Bank are subject to state usury laws and federal laws concerning interest rates. Loan operations are also subject to state and federal laws applicable to credit transactions, such as the:      Home Mortgage Disclosure Act of 1975, requiring financial institutions to provide information to enable the public and public officials to determine whether a financial institution is fulfilling its obligation to help meet the housing needs of the community it serves; Equal Credit Opportunity Act, prohibiting discrimination on the basis of race, creed or other prohibited factors in extending credit; Fair Credit Reporting Act of 1978, governing the use and provision of information to credit reporting agencies; Massachusetts Debt Collection Regulations, establishing standards, by defining unfair or deceptive acts or practices, for the collection of debts from persons within the Commonwealth of Massachusetts and the General Laws of Massachusetts, Chapter 167E, which governs The Provident Bank’s lending powers; and Rules and regulations of the various federal and state agencies charged with the responsibility of implementing such federal and state laws. The deposit operations of The Provident Bank also are subject to, among others, the:     Right to Financial Privacy Act, which imposes a duty to maintain confidentiality of consumer financial records and prescribes procedures for complying with administrative subpoenas of financial records; Check Clearing for the 21st Century Act (also known as “Check 21”), which gives “substitute checks,” such as digital check images and copies made from that image, the same legal standing as the original paper check; Electronic Funds Transfer Act and Regulation E promulgated thereunder, which govern automatic deposits to and withdrawals from deposit accounts and customers’ rights and liabilities arising from the use of automated teller machines and other electronic banking services; and General Laws of Massachusetts, Chapter 167D, which governs deposit powers. Federal Reserve System The Federal Reserve Board regulations generally require that reserves be maintained against aggregate transaction accounts (primarily NOW and regular checking account). Effective March 26, 2020, the Federal Reserve Board reduced the reserve requirement to zero. This action eliminated reserve requirements for The Provident Bank. The Federal Reserve Board has indicated that is has no plans to re-impose reserve requirements, but could in the future if conditions warrant. Federal Home Loan Bank System The Provident Bank is a member of the Federal Home Loan Bank System, which consists of 12 regional Federal Home Loan Banks. The Federal Home Loan Bank provides a central credit facility primarily for member institutions. Members of the Federal Home Loan Bank are required to acquire and hold shares of capital stock in the Federal Home Loan Bank. The Provident Bank was in compliance with this requirement at December 31, 2020. Based on redemption provisions of the Federal Home Loan Bank of Boston, the stock has no quoted market value and is carried at cost. The Provident Bank reviews for impairment based on the ultimate recoverability of the cost basis of the Federal Home Loan Bank of Boston stock. As of December 31, 2020, no impairment has been recognized. At its discretion, the Federal Home Loan Bank of Boston may declare dividends on the stock. The Federal Home Loan Banks are required to provide funds for certain purposes including the resolution of insolvent thrifts in the late 1980s and to contributing funds for affordable housing programs. These requirements could reduce the amount of dividends that the Federal Home Loan Banks pay to their members and result in the Federal Home Loan Banks imposing a higher rate of interest on advances to their members. In 2020, the 20 Federal Home Loan Bank of Boston paid dividends equal to an annual yield of 5.25%. There can be no assurance that such dividends will continue in the future. Holding Company Regulation Provident Bancorp, Inc. is subject to examination, regulation, and periodic reporting under the Bank Holding Company Act of 1956, as amended, as administered by the Federal Reserve Board. Provident Bancorp, Inc. is required to obtain the prior approval of the Federal Reserve Board to acquire all, or substantially all, of the assets of any bank or bank holding company. Prior Federal Reserve Board approval would be required for Provident Bancorp, Inc. to acquire direct or indirect ownership or control of any voting securities of any bank or bank holding company if, after such acquisition, it would, directly or indirectly, own or control more than 5% of any class of voting shares of the bank or bank holding company. In addition to the approval of the Federal Reserve Board, prior approval may also be necessary from other agencies having supervisory jurisdiction over the bank to be acquired before any bank acquisition can be completed. A bank holding company is generally prohibited from engaging in non-banking activities, or acquiring direct or indirect control of more than 5% of the voting securities of any company engaged in non-banking activities. One of the principal exceptions to this prohibition is for activities found by the Federal Reserve Board to be so closely related to banking or managing or controlling banks as to be a proper incident thereto. Some of the principal activities that the Federal Reserve Board has determined by regulation to be so closely related to banking are: (i) making or servicing loans; (ii) performing certain data processing services; (iii) providing discount brokerage services; (iv) acting as fiduciary, investment or financial advisor; (v) leasing personal or real property; (vi) making investments in corporations or projects designed primarily to promote community welfare; and (vii) acquiring a savings and loan association whose direct and indirect activities are limited to those permitted for bank holding companies. The Gramm-Leach-Bliley Act of 1999 authorized a bank holding company that meets specified conditions, including being “well capitalized” and “well managed,” to opt to become a “financial holding company” and thereby engage in a broader array of financial activities than previously permitted. Such activities can include insurance underwriting and investment banking. A bank holding company is generally required to give the Federal Reserve Board prior written notice of any purchase or redemption of then outstanding equity securities if the gross consideration for the purchase or redemption, when combined with the net consideration paid for all such purchases or redemptions during the preceding 12 months, is equal to 10% or more of the company’s consolidated net worth. The Federal Reserve Board may disapprove such a purchase or redemption if it determines that the proposal would constitute an unsafe and unsound practice, or would violate any law, regulation, Federal Reserve Board order or directive, or any condition imposed by, or written agreement with, the Federal Reserve Board. There is an exception to this approval requirement for well-capitalized bank holding companies that meet certain other conditions. The Federal Reserve Board has issued a policy statement regarding capital distributions, including dividends, by bank holding companies. In general, the Federal Reserve Board’s policies provide that dividends should be paid only out of current earnings and only if the prospective rate of earnings retention by the bank holding company appears consistent with the organization’s capital needs, asset quality and overall financial condition. The Federal Reserve Board’s policies also require that a bank holding company serve as a source of financial strength to its subsidiary banks by standing ready to use available resources to provide adequate capital funds to those banks during periods of financial stress or adversity and by maintaining the financial flexibility and capital-raising capacity to obtain additional resources for assisting its subsidiary banks where necessary. The Dodd-Frank Act codified the source of strength doctrine. Under the prompt corrective action laws, the ability of a bank holding company to pay dividends may be restricted if a subsidiary bank becomes undercapitalized. In addition, the Federal Reserve Board has issued guidance that requires consultation with the agency prior to a bank holding company’s payment of dividends or repurchase of stock under certain circumstances. These regulatory policies could affect the ability of Provident Bancorp, Inc. to pay dividends, repurchase its stock or otherwise engage in capital distributions. Under the Federal Deposit Insurance Act, depository institutions are liable to the Federal Deposit Insurance Corporation for losses suffered or anticipated by the Federal Deposit Insurance Corporation in connection with the default of a commonly controlled depository institution or any assistance provided by the Federal Deposit Insurance Corporation to such an institution in danger of default. The status of Provident Bancorp, Inc. as a registered bank holding company under the Bank Holding Company Act will not exempt it from certain federal and state laws and regulations applicable to corporations generally, including, without limitation, certain provisions of the federal securities laws. Massachusetts Holding Company Regulation. Under the Massachusetts banking laws, a company owning or controlling two or more banking institutions, including a savings bank, is regulated as a bank holding company. The term “company” is defined by the Massachusetts banking laws similarly to the definition of “company” under the Bank Holding Company Act. Each Massachusetts bank holding company: (i) must obtain the approval of the Massachusetts Board of Bank Incorporation before engaging in certain transactions, such as the acquisition of more than 5% of the voting stock of another banking institution; (ii) must register, and file reports, with the 21 Massachusetts Commissioner of Banks; and (iii) is subject to examination by the Massachusetts Commissioner of Banks. Provident Bancorp, Inc. is not a “bank holding company” under the Massachusetts banking laws. Federal Securities Laws Provident Bancorp, Inc.’s common stock is registered with the Securities and Exchange Commission. Provident Bancorp, Inc. is subject to the information, proxy solicitation, insider trading restrictions and other requirements under the Securities Exchange Act of 1934. The registration under the Securities Act of 1933 of shares of common stock issued in the stock offering does not cover the resale of those shares. Shares of common stock purchased by persons who are not affiliates of Provident Bancorp, Inc. may be resold without registration. Shares purchased by an affiliate of Provident Bancorp, Inc. are subject to the resale restrictions of Rule 144 under the Securities Act of 1933. If Provident Bancorp, Inc. meets the current public information requirements of Rule 144 under the Securities Act of 1933, each affiliate of Provident Bancorp, Inc. that complies with the other conditions of Rule 144, including those that require the affiliate’s sale to be aggregated with those of other persons, would be able to sell in the public market, without registration, a number of shares not to exceed, in any three-month period, the greater of 1% of the outstanding shares of Provident Bancorp, Inc., or the average weekly volume of trading in the shares during the preceding four calendar weeks. In the future, Provident Bancorp, Inc. may permit affiliates to have their shares registered for sale under the Securities Act of 1933. Emerging Growth Company Status The Jumpstart Our Business Startups Act (the “JOBS Act”), which was enacted in 2012, made numerous changes to the federal securities laws to facilitate access to capital markets. Under the JOBS Act, a company with total annual gross revenues of less than $1.07 billion during its most recently completed fiscal year qualifies as an “emerging growth company.” Provident Bancorp, Inc. qualified as an emerging growth company under the JOBS Act until December 31, 2020. The Sarbanes-Oxley Act of 2002 is intended to improve corporate responsibility, to provide for enhanced penalties for accounting and auditing improprieties at publicly traded companies and to protect investors by improving the accuracy and reliability of corporate disclosures pursuant to the securities laws. We have policies, procedures and systems designed to comply with these regulations, and we review and document such policies, procedures and systems to ensure continued compliance with these regulations. Change in Control Regulations Under the Change in Bank Control Act, no person, or group of persons acting in concert, may acquire control of a bank holding company such as New Provident unless the Federal Reserve Board has been given 60 days’ prior written notice and not disapproved the proposed acquisition. The Federal Reserve Board considers several factors in evaluating a notice, including the financial and managerial resources of the acquirer and competitive effects. Control, as defined under the applicable regulations, means the power, directly or indirectly, to direct the management or policies of the company or to vote 25% or more of any class of voting securities of the company. Acquisition of more than 10% of any class of a bank holding company’s voting securities constitutes a rebuttable presumption of control under certain circumstances, including where, as will be the case with Provident Bancorp, Inc., the issuer has registered securities under Section 12 of the Securities Exchange Act of 1934. In addition, federal regulations provide that no company may acquire control of a bank holding company (as “control” is defined in the Bank Holding Company Act and Federal Reserve Board regulations) of a bank holding company without the prior approval of the Federal Reserve Board. Any company that acquires such control becomes a “bank holding company” subject to registration, examination and regulation by the Federal Reserve Board. Effective September 30, 2020, the Federal Reserve Board amended its regulations concerning when a company controls a bank or bank holding company for purposes of the Bank Holding Company Act. Relevant factors include the company’s voting and nonvoting equity investment in the bank or bank holding company, director, officer and employee overlap and the scope of business relationships between the company and bank or bank holding company. TAXATION Provident Bancorp, Inc. and The Provident Bank are subject to federal and state income taxation in the same general manner as other corporations, with some exceptions discussed below. The following discussion of federal and state taxation is intended only to summarize certain pertinent tax matters and is not a comprehensive description of the tax rules applicable to Provident Bancorp, Inc. or The Provident Bank. Federal Taxation General. Provident Bancorp reports its income on a calendar year basis using the accrual method of accounting. Provident Bancorp, Inc.’s federal income tax returns have been either audited or closed under the statute of limitations through December 31, 2016. For its 2020 tax year, The Provident Bank’s maximum federal income tax rate is 21%. 22 Bad Debt Reserves. For taxable years beginning before January 1, 1996, thrift institutions that qualified under certain definitional tests and other conditions of the Internal Revenue Code were permitted to use certain favorable provisions to calculate their deductions from taxable income for annual additions to their bad debt reserve. A reserve could be established for bad debts on qualifying real property loans, generally secured by interests in real property improved or to be improved, under the percentage of taxable income method or the experience method. The reserve for non-qualifying loans was computed using the experience method. Federal legislation enacted in 1996 repealed the reserve method of accounting for bad debts and the percentage of taxable income method for tax years beginning after 1995 and required savings institutions to recapture or take into income certain portions of their accumulated bad debt reserves. However, those bad debt reserves accumulated prior to 1988 (“Base Year Reserves”) were not required to be recaptured unless the savings institution failed certain tests. The Provident Bank has recaptured all of its Base Year Reserves. State Taxation Financial institutions in Massachusetts are required to file combined income tax returns beginning with the year ended December 31, 2009. The Massachusetts excise tax rate for savings banks is currently 9.0% of federal taxable income, adjusted for certain items. Taxable income includes gross income as defined under the Internal Revenue Code, plus interest from bonds, notes and evidences of indebtedness of any state, including Massachusetts, less deductions, but not the credits, allowable under the provisions of the Internal Revenue Code, except for those deductions relating to dividends received and income or franchise taxes imposed by a state or political subdivision. Carryforwards and carrybacks of net operating losses and capital losses are not allowed. Provident Bancorp Inc.’s state tax returns, as well as those of its subsidiaries, are not currently under audit. A financial institution or business corporation is generally entitled to special tax treatment as a “security corporation” under Massachusetts law provided that: (a) its activities are limited to buying, selling, dealing in or holding securities on its own behalf and not as a broker; and (b) it has applied for, and received, classification as a “security corporation” by the Commissioner of the Massachusetts Department of Revenue. A security corporation that is also a bank holding company under the Internal Revenue Code must pay a tax equal to 0.33% of its gross income. A security corporation that is not a bank holding company under the Internal Revenue Code must pay a tax equal to 1.32% of its gross income. The Provident Bank’s subsidiaries, Provident Security Corporation and 5 Market Street Security Corporation, which engage in securities transactions on their own behalf, are qualified as security corporations. As such, it has received security corporation classification by the Massachusetts Department of Revenue; and does not conduct any activities deemed impermissible under the governing statutes and the various regulations, directives, letter rulings and administrative pronouncements issued by the Massachusetts Department of Revenue. The New Hampshire Business Profits tax is assessed at the rate of 7.7%. For this purpose, gross business profits generally mean federal taxable income subject to certain modifications provided for in New Hampshire law. The New Hampshire Business Enterprise tax is assessed at 0.6% of the total amount of payroll and certain employee benefits expense, interest expense, and dividends paid to shareholders. The New Hampshire Business Enterprise tax is applied as a credit towards the New Hampshire Business Profits tax. As a Maryland corporation, the Company is required to file an annual report and pay franchise taxes to Maryland. In addition, we operate in other states, primarily due to our nationwide lending operations. However, the tax obligations in other states related to these operations are not material to our financial condition or results of operations. ITEM 1A. RISK FACTORS Not required for a smaller reporting company. ITEM 1B. UNRESOLVED STAFF COMMENTS None. ITEM 2. PROPERTIES At December 31, 2020, we conducted business through our main office and six branch offices located in Amesbury and Newburyport, Massachusetts and Bedford, Exeter, Portsmouth and Seabrook, New Hampshire, as well as two loan production offices located in Boston, Massachusetts and Ponte Vedra, Florida. We own five of our offices, including our main office, and lease two of our branch offices as well as two loan production offices. All of our loan production offices are leased. At December 31, 2020, the total net book value of our land, buildings, furniture, fixtures, equipment and lease right-of-use assets was $19.0 million. ITEM 3. LEGAL PROCEEDINGS None. 23 ITEM 4. MINE SAFETY DISCLOSURES Not applicable. 24 PART II ITEM 5. ISSUER PURCHASES OF EQUITY SECURITIES MARKET FOR REGISTRANT’S COMMON EQUITY, RELATED STOCKHOLDER MATTERS AND (a) Market, Holder and Dividend Information. Our common stock is traded on the NASDAQ Capital Market under the symbol “PVBC.” The approximate number of holders of record of Provident Bancorp Inc.’s common stock as of March 18, 2021 was 791. Certain shares of Provident Bancorp Inc. are held in “nominee” or “street” name and, accordingly, the number of beneficial owners of such shares is not known or included in the foregoing number. (b) Sales of Unregistered Securities. Not applicable. (c) Use of Proceeds. Not applicable. (e) Stock Repurchases. On October 19, 2020, the Company announced a stock repurchase program under which it would repurchase up to 1,000,000 shares of its common stock, or approximately 5.2% of the then-outstanding shares. The repurchase program was completed in February 2021. The Company’s repurchases of common stock for the fourth quarter of 2020 were as follows: Period October 1, 2020 - October 31, 2020 November 1, 2020 - November 30, 2020 December 1, 2020 - December 31, 2020 Total Total Number of Shares Purchased Average Price Paid per Share Total Number of Shares Purchased as Part of Publicly Announced Plans or Programs Maximum Number of Shares that May Yet Be Purchased Under the Plans or Programs 47,169 $ 189,617 $ 501,257 $ 738,043 $ 8.64 9.66 11.32 10.72 47,169 176,315 501,257 724,741 952,831 776,516 275,259 ITEM 6. SELECTED CONSOLIDATED FINANCIAL AND OTHER DATA The following tables set forth selected consolidated historical financial and other data of Provident Bancorp, Inc. for the years ended and at the dates indicated. The following is only a summary and you should read it in conjunction with the business and financial information regarding Provident Bancorp, Inc. contained elsewhere in this Annual Report. The information at December 31, 2020 and 2019, and for the years ended December 31, 2020 and 2019, is derived in part from the audited consolidated financial statements that appear in this Annual Report. Financial Condition Data: Total assets Cash and cash equivalents Debt securities available-for-sale (at fair value) Federal Home Loan Bank stock, at cost Loans receivable, net (1) Bank-owned life insurance Deposits Borrowings Total shareholders' equity (2) 2020 2019 At December 31, 2018 (In thousands) 2017 2016 $ 1,505,781 $ 83,819 1,121,788 $ 59,658 974,079 $ 28,613 902,265 $ 47,689 795,543 10,705 32,215 895 1,314,810 36,684 1,237,428 13,500 235,856 41,790 1,416 959,286 26,925 849,905 24,998 230,933 51,403 2,650 835,528 26,226 768,096 68,022 125,584 61,429 1,854 742,138 25,540 750,057 26,841 115,777 117,867 2,787 624,425 19,395 627,982 49,858 109,149 25 Operating Data: Interest and dividend income Interest expense Net interest and dividend income Provision for loan losses $ Net interest and dividend income after provision for loan losses Gains on sales of securities, net Other noninterest income Write down of other assets and receivables Noninterest expense Income before income taxes Income tax expense (3) Net income $ 2020 60,403 $ 5,931 54,472 5,597 48,875 — 3,543 2,207 33,601 16,610 4,625 11,985 $ 2019 For the Year Ended December 31, 2018 (In thousands, except per share data) 2017 51,538 $ 8,148 43,390 5,326 38,064 113 3,998 — 27,556 14,619 3,811 10,808 $ 42,340 $ 5,213 37,127 3,329 33,798 — 4,178 — 25,414 12,562 3,237 9,325 $ 35,782 $ 3,726 32,056 2,929 29,127 5,912 4,043 — 23,749 15,333 7,418 7,915 $ Earnings per common share: (4) Basic Diluted ___________________ $ $ 0.66 $ 0.66 $ 0.60 $ 0.60 $ 0.50 $ 0.50 $ 0.43 0.43 2016 28,894 2,785 26,109 703 25,406 690 3,745 — 20,477 9,364 3,025 6,339 0.34 0.34 (1) Excludes loans held-for-sale. (2) Includes retained earnings and accumulated other comprehensive income/loss. (3) Includes the expense related to the Tax Cuts and Jobs Act in 2017 of $2.0 million (4) Share amounts related to periods prior to the date of the Conversion (October 16, 2019) have been restated to give the retroactive recognition to the exchange ratio applied in the Conversion (2.0212-to-one) 26 Performance Ratios: Return on average assets Return on average equity Interest rate spread (1) Net interest margin (2) Efficiency ratio (3) Dividend payout ratio Average interest-earning assets to average interest-bearing liabilities Average equity to average assets Regulatory Capital Ratios: Total capital to risk weighted assets (bank only) Tier 1 capital to risk weighted assets (bank only) Tier 1 capital to average assets (bank only) Common equity tier 1 capital (bank only) Total capital to total assets (company) Asset Quality Ratios: Allowance for loan losses as a percentage of total loans (4) Allowance for loan losses as a percentage of non-performing loans Net charge-offs to average outstanding loans during the year Non-performing loans as a percentage of total loans (4) Non-performing loans as a percentage of total assets Total non-performing assets as a percentage of total assets Other: Number of offices Number of full-time equivalent employees ___________________ 2020 0.89% 5.05% 3.93% 4.23% 61.72% 13.65% At or For the Year Ended December 31, 2017 2018 2019 1.04% 7.38% 4.05% 4.44% 58.15% —% 1.03% 7.75% 4.05% 4.33% 61.53% —% 0.91% 6.84% 3.71% 3.90% 65.79% —% 2016 0.84% 5.98% 3.46% 3.65% 68.59% —% 165.71% 17.58% 146.87% 14.08% 146.01% 13.26% 142.10% 13.32% 147.58% 14.06% 14.60% 17.62% 14.55% 14.96% 15.88% 13.35% 12.37% 13.35% 15.66% 16.37% 15.18% 16.37% 20.59% 13.30% 12.69% 13.30% 12.89% 13.71% 11.80% 13.71% 12.83% 14.41% 12.59% 14.41% 13.72% 1.39% 1.42% 1.38% 1.30% 1.36% 341.72% 237.58% 186.55% 108.02% 542.98% 0.08% 0.35% 0.18% 0.25% 0.00% 0.41% 0.60% 0.74% 1.20% 0.25% 0.36% 0.52% 0.64% 1.00% 0.20% 0.36% 0.52% 0.81% 1.00% 0.20% 7 158 7 139 8 123 8 126 7 121 (1) Represents the difference between the weighted average yield on average interest-earning assets and the weighted average cost of interest-bearing liabilities. (2) Represents net interest income as a percent of average interest-earning assets. (3) Represents noninterest expense divided by the sum of net interest income and noninterest income, excluding gains on securities available-for-sale, net. (4) Loans are presented before the allowance but include deferred costs/fees. ITEM 7. OPERATIONS MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF This discussion and analysis reflects our consolidated financial statements and other relevant statistical data, and is intended to enhance your understanding of our financial condition and results of operations. You should read the information in this section in conjunction with the business and financial information regarding Provident Bancorp, Inc., including the financial statements, provided in this Annual Report. 27 COVID-19 The outbreak of COVID-19 has adversely impacted a broad range of industries in which the Company’s customers operate and could impair their ability to fulfill their financial obligations. The World Health Organization declared COVID-19 to be a global pandemic indicating that almost all public commerce and related business activities were to be, to varying degrees, curtailed with the goal of decreasing the rate of new infections. The spread of the outbreak has caused significant disruption in the U.S. economy and has disrupted banking and other financial activity in the areas in which the Company operates. The U.S. government and regulatory agencies have taken several actions to provide support to the U.S. economy. Most notably, the Coronavirus Aid, Relief and Economic Security Act (the “CARES Act”) was signed into law on March 27, 2020 as a $2 trillion legislative package. The goal of the CARES Act is to prevent a severe economic downturn through various measures, including direct financial aid to American families and economic stimulus to significantly impacted industry sectors. The CARES Act also includes extensive emergency funding for hospitals and providers. In addition to the general impact of the COVID-19 pandemic, certain provisions of the CARES Act, as well as other recent legislative and regulatory relief efforts, are expected to have a material impact on the Company’s operations. Also, the actions of the Board of Governors of the Federal Reserve System (the “FRB”) to combat the economic contraction caused by the COVID-19 pandemic, including the reduction of the target federal funds rate and quantitative easing programs, could, if prolonged, adversely affect the Company’s net interest income, margins, and profitability. Federal banking agencies issued guidance encouraging financial institutions to work with borrowers that may be unable to meet contractual obligations due to the effects of COVID-19. In addition, Section 4013 of the CARES Act states, “banks may elect not to categorize loan modifications as TDRs [troubled debt restructurings] if they are (1) related to COVID-19; (2) executed on a loan that was not more than 30 days past due as of December 31, 2019; and (3) executed between March 1, 2020, and the earlier of (A) 60 days after the date of termination of the National Emergency or (B) December 31, 2020.” The December 31, 2020 date was subsequently extended to January 1, 2022 under the Consolidated Appropriations Act, 2021. The Company did not classify any modifications related to COVID-19 which met either the agency guidance or the CARES Act conditions as TDRs. The Company implemented its business continuity and pandemic plans, which include remote working arrangements for the majority of its workforce. While there has been no material impact to the Company’s employees as of this report date, if COVID-19 escalates further it could also potentially create business continuity issues. The Company does not currently anticipate significant challenges to its ability to maintain systems and controls in light of the measures the Company has taken in response to COVID-19. While it is not possible to know the full extent of these impacts as of the date of this filing, detailed below are potentially material items of which we are aware. Financial position and results of operations The Company’s fee income will be reduced due to COVID-19. In keeping with the guidance from regulators, during the second quarter of 2020 the Company actively worked with COVID-19 affected customers to waive fees from a variety of sources, such as, but not limited to, insufficient funds, account maintenance, minimum balance, and ATM fees. Management continues to monitor and measure the impact on its assets and operations. The Company’s interest income could be reduced due to COVID-19. In keeping with the guidance from the regulators, the Company actively worked with COVID-19 affected borrowers to defer payments, interest and fees. While interest and fees will accrue to income through normal GAAP accounting, should eventual credit losses on these deferred payments emerge, interest income and fees accrued would need to be reversed. Management continues to monitor and measure the impact and potential future impact on operations. Allowance for loan losses Continued uncertainty regarding the severity and duration of the COVID-19 pandemic and related economic effects will continue to affect the accounting for loan losses, which could cause the provision for loan losses to increase. It also is possible that asset quality could worsen, expenses associated with collection efforts could increase and loan charge-offs could increase. The Company actively participated in the first round of the Small Business Administration’s (“SBA’s”) Paycheck Protection Program (“PPP”), providing loans to small businesses negatively impacted by the COVID-19 pandemic. PPP loans are fully guaranteed by the U.S. government; if that should change, the Company could be required to increase its allowance for loan losses through an additional provision for loan losses charged to earnings. 28 In accordance with guidance issued by federal banking agencies, the Company actively worked with borrowers that were unable to meet contractual obligations due to the effects of COVID-19. In order to mitigate the risk associated with these modifications the Company has incorporated covenants that require borrowers to submit quarterly financial statements, prohibits them from distributing funds to any owner or stockholder (with the exception of payroll) and also prohibits them from making any payments on debt owed to subordinated debt holders for the duration of their modification. If borrowers are unable to return to their normal payment plan following their modification period, the Company could be required to increase its allowance for loan losses through an additional provision for loan losses charged to earnings. Valuation Valuation and fair value measurement challenges may occur. For example, COVID-19 could cause further and sustained decline in the financial markets or the occurrence of what management would deem a valuation triggering event that could result in an impairment charge to earnings, such as our investment securities. Critical Accounting Policies A summary of our accounting policies is described in Note 2 to the Consolidated Financial Statements included in this annual report. Critical accounting estimates are necessary in the application of certain accounting policies and procedures and are particularly susceptible to significant change. Critical accounting policies are defined as those involving significant judgments and assumptions by management that could have a material impact on the carrying value of certain assets or on income under different assumptions or conditions. Management believes that the most critical accounting policies, which involve the most complex or subjective decisions or assessments, are as follows: Allowance for Loan Losses. The allowance for loan losses is a valuation allowance for probable incurred credit losses. Loan losses are charged against the allowance when management believes the un-collectability of a loan balance is confirmed. Subsequent recoveries, if any, are credited to the allowance. Management estimates the allowance balance required using past loan loss experience, the size and composition of the portfolio, information about specific borrower situations and estimated collateral values, economic conditions, and other factors. Allocations of the allowance may be made for specific loans, but the entire allowance is available for any loan that, in management’s judgment, should be charged off. The allowance consists of specific and general components. The specific component relates to loans that are individually classified as impaired when, based on current information and events, it is probable that the Company will be unable to collect all amounts due according to the contractual terms of the loan agreement. Loans for which the terms have been modified resulting in a concession, and for which the borrower is experiencing financial difficulties, are considered troubled debt restructurings (“TDRs”) and are classified as impaired. The Company classifies a loan as impaired when, based on current information and events, it is probable that it will be unable to collect the scheduled payments of principal or interest when due according to the contractual terms of the loan agreement. Factors considered by management in determining impairment include payment status, collateral value, and the probability of collecting scheduled principal and interest payments when due. Loans that experience insignificant payment delays and payment shortfalls generally are not classified as impaired. Management determines the significance of payment delays and payment shortfalls on a case-by-case basis, taking into consideration the circumstances surrounding the loan and the borrower, including the length of the delay, the reasons for the delay, the borrower’s prior payment record, and the amount of the shortfall in relation to the principal and interest owed. Large groups of smaller balance homogeneous loans are collectively evaluated for impairment. Accordingly, we do not separately identify individual consumer and residential loans for impairment disclosures. Mortgage warehouse loans are facility lines to non-bank mortgage origination companies for sale into secondary markets, which is typically within 15 days of loan closure. Due to their short-term nature, these loans are assessed at a lower credit risk and do not carry the same allocation as traditional loans. The general component of the allowance for loan losses is based on historical loss experience adjusted for qualitative factors stratified by all loan segments. Management uses a rolling average of historical losses based on a time frame appropriate to capture relevant loss data for each loan segment. The historical loss factors are adjusted for the following qualitative factors: levels/trends in delinquencies and non-accruals, economic conditions, portfolio trends, portfolio concentrations, loan grading and management’s discretion. There were no changes in our policies or methodology pertaining to the general component of the allowance for loan losses during 2020. 29 The qualitative factors are determined based on the various risk characteristics of each loan segment. Risk characteristics relevant to each portfolio segment are as follows: Residential real estate: We generally do not originate loans with a loan-to-value ratio greater than 80% and do not grant subprime loans. Loans with loan to value ratios greater than 80% require the purchase of private mortgage insurance. All loans in this segment are collateralized by owner-occupied residential real estate and repayment is dependent on the credit quality of the individual borrower. The overall health of the economy, including unemployment rates and housing prices, will have an effect on the credit quality in this segment. Commercial real estate: Loans in this segment are primarily income-producing properties throughout Massachusetts and New Hampshire. The underlying cash flows generated by the properties are adversely impacted by a downturn in the economy as evidenced by increased vacancy rates, which in turn, will have an effect on the credit quality in this segment. Management periodically obtains rent rolls and continually monitors the cash flows of these loans. Construction and land development: Loans in this segment primarily include speculative and pre-sold real estate development loans for which payment is derived from sale of the property and a conversion of the construction loans to permanent loans for which payment is then derived from cash flows of the property. Credit risk is affected by cost overruns, time to sell at an adequate price, and market conditions. Mortgage warehouse: Loans in this segment are primarily facility lines to non-bank mortgage origination companies. The underlying collateral of these loans are residential real estate loans. Loans are originated by the mortgage companies for sale into secondary markets, which is typically within 15 days of the loan closure. The primary source of repayment is the cash flow upon the sale of the loans. The credit risk associated with this type of lending is the risk that the mortgage companies are unable to sell the loans. Commercial: Loans in this segment are made to businesses and are generally secured by assets of the business. Repayment is expected from the cash flows of the business. A weakened economy, and resultant decreased consumer spending, will have an effect on the credit quality in this segment. Consumer: Loans in this segment are generally unsecured and repayment is dependent on the credit quality of the individual borrower. The allocated component relates to loans that are classified as impaired. Impairment is measured on a loan by loan basis for commercial, commercial real estate and construction loans by either the present value of expected future cash flows discounted at the loan’s effective interest rate or the fair value of the collateral if the loan is collateral dependent. An allowance is established when the discounted cash flows (or collateral value) of the impaired loan is lower than the carrying value of that loan. Troubled debt restructurings are individually evaluated for impairment and included in the separately identified impairment disclosures. TDRs are measured at the present value of estimated future cash flows using the loan’s effective rate at inception. If a TDR is considered to be a collateral dependent loan, the loan is reported, net, at the fair value of the collateral. For TDRs that subsequently default, the Company determines the amount of the allowance on that loan in accordance with the accounting policy for the allowance for loan losses on loans individually identified as impaired. An unallocated component can be maintained to cover uncertainties that could affect management’s estimate of probable losses. The unallocated component of the allowance reflects the margin of imprecision inherent in the underlying assumptions used in the methodologies for estimating allocated and general reserves in the portfolio. Income Taxes. The Company recognizes income taxes under the asset and liability method. Under this method, deferred tax assets and liabilities are established for the temporary differences between the accounting basis and the tax basis of the Company's assets and liabilities at enacted tax rates expected to be in effect when the amounts related to such temporary differences are realized or settled. A tax valuation allowance is established, as needed, to reduce net deferred tax assets to the amount expected to be realized. A tax position is recognized as a benefit only if it is “more likely than not” that the tax position would be sustained in a tax examination, with a tax examination being presumed to occur. The amount recognized is the largest amount of tax benefit that is greater than 50% likely of being realized on examination. For tax positions not meeting the “more likely than not” test, no tax benefit is recorded. The Company recognizes interest and/or penalties related to income tax matters in income tax expense. Comparison of Financial Condition at December 31, 2020 and December 31, 2019 Assets. Our total assets increased $384.0 million, or 34.2%, to $1.51 billion at December 31, 2020 from $1.12 billion at December 31, 2019. The primary reasons for the increase were increases in net loans, cash and cash equivalents, bank owned life insurance and accrued interest receivable partially offset by a decrease in investments in available-for-sale securities. 30 Cash and Cash Equivalents. Cash and cash equivalents increased $24.1 million, or 40.5%, to $83.8 million at December 31, 2020 from $59.7 million at December 31, 2019. The increase was primarily related to an increase in short-term investments of $24.3 million, or 51.0%. Short-term investments were increased as a result of an increase in deposits that exceeded loan growth. Debt Securities Available-for-Sale. Investments in debt securities available-for-sale decreased $9.6 million or 22.9% to $32.2 million at December 31, 2020 from $41.8 million at December 31, 2019. The decrease resulted primarily from principal pay downs on government mortgage-backed securities. Bank Owned Life Insurance. Bank owned life insurance increased $9.8 million, or 36.3%, to $36.7 million at December 31, 2020 from $26.9 million at December 31, 2019. The increase was primarily due to the purchase of additional insurance policies. Accrued Interest Receivable. Accrued interest receivable increased $3.5 million, or 123.2%, to $6.4 million at December 31, 2020 from $2.9 million at December 31, 2019. The increase was primarily due to deferred interest on loan modifications as part of interagency guidance and Section 4013 of the CARES Act. The Company continues to monitor the accrued interest receivable related to these loan modifications for collectability. Loan Portfolio Analysis. At December 31, 2020, net loans were $1.31 billion, or 87.3% of total assets, compared to $959.3 million, or 85.5% of total assets, at December 31, 2019. Increases in commercial loans of $114.2 million, or 25.3%, the acquisition and growth of mortgage warehouse loans to $265.4 million, and an increase in commercial real estate loans of $20.6 million, or 4.9% were partially offset by decreases in construction and land development loans of $17.8 million, or 38.1%, residential real estate loans of $12.9 million, or 28.3%, and consumer loans of $7.2 million, or 56.4%. Our commercial loan growth attributed to a continued focus on our specialty lending of, enterprise value loans, which increased $108.1 million, or 60.7%, to $286.1 million at December 31, 2020 from $178.0 million at December 31, 2019. Also included in commercial loans at December 31, 2020 are $41.8 million in SBA PPP loans originated in the second quarter of 2020. This growth was partially offset by a decrease in our specialty lending of renewable energy loans of $28.9 million, or 43.8%, to $37.2 million at December 31, 2020 from $66.1 million at December 31, 2019 due to loan payoffs. The following table sets forth the composition of our loan portfolio by type of loan at the dates indicated, excluding loans held for sale. (Dollars in thousands) Real estate: Residential (1) Commercial (2) Construction and land development Commercial Consumer Mortgage warehouse Total loans 2020 2019 2018 2017 2016 Amount Percent Amount Percent Amount Percent Amount Percent Amount Percent At December 31, $ 32,785 2.46 % $ 45,695 4.69 % $ 57,361 6.76 % $ 67,724 9.00 % $ 76,850 12.13 % 438,949 32.82 418,356 42.89 364,867 43.00 371,510 49.35 336,102 53.07 28,927 2.16 565,976 42.31 0.41 265,379 19.84 5,547 19,815 — 1,337,563 100.00 % 975,342 100.00 % 848,431 100.00 % 752,740 100.00 % 633,442 100.00 % 17,455 — 44,606 5.26 361,782 42.64 2.34 — 55,828 7.42 240,223 31.91 2.32 — 48,161 7.60 166,157 26.23 0.97 — 6,172 — 46,763 4.79 451,791 46.32 1.31 — 12,737 — Deferred loan fees, net Allowance for loan losses Loans, net ___________________ (4,235) (18,518) $1,314,810 (2,212) (13,844) $959,286 (1,223) (11,680) $835,528 (845) (9,757) $742,138 (427) (8,590) $624,425 (1) Includes home equity loans and lines of credit (2) Includes multi-family real estate loans 31 Loan Maturity. The following table sets forth certain information at December 31, 2020 regarding the contractual maturity of our loan portfolio. Demand loans, loans having no stated repayment schedule or maturity, and overdraft loans are reported as being due in one year or less. The table does not include any estimate of prepayments that could significantly shorten the average life of all loans and may cause our actual repayment experience to differ from that shown below. (In thousands) Amounts due in: One year or less More than one year to five years More than five years through 15 years More than 15 years Total Residential Real Estate Commercial Real Estate Construction and Land Development Commercial Consumer Mortgage Warehouse Total Loans $ 118 $ 25,744 $ 11,478 $ 58,922 $ 903 $ 265,379 $ 362,544 2,483 29,958 3,089 243,462 4,644 — 283,636 13,107 17,077 32,785 $ 438,949 $ 124,735 258,512 $ 385 13,975 28,927 $ 565,976 $ 248,642 14,950 — — 386,869 304,514 5,547 $ 265,379 $ 1,337,563 — — The following table sets forth our fixed and adjustable-rate loans at December 31, 2020 that are contractually due after December 31, 2021. (In thousands) Real estate: Residential Commercial Construction and land development Commercial Consumer Mortgage warehouse Total loans Asset Quality Fixed Rates Floating or Adjustable Rates Total Due After December 31, 2021 $ $ 20,563 $ 58,245 385 358,680 4,644 — 442,517 $ 12,104 $ 354,960 17,064 148,374 — — 532,502 $ 32,667 413,205 17,449 507,054 4,644 — 975,019 Credit Risk Management. Our strategy for credit risk management focuses on having well-defined credit policies and uniform underwriting criteria and providing prompt attention to potential problem loans. Management of asset quality is accomplished by internal controls, monitoring and reporting of key risk indicators, and both internal and independent third-party loan reviews. The primary objective of our loan review process is to measure borrower performance and assess risk for the purpose of identifying loan weakness in order to minimize loan loss exposure. From the time of loan origination through final repayment, commercial real estate, construction and land development and commercial business loans are assigned a risk rating based on pre-determined criteria and levels of risk. The risk rating is monitored annually for most loans; however, it may change during the life of the loan as appropriate. When entering a new lending line, we typically seek to manage risks and costs by limiting initial activity. We then decide whether it would be profitable and consistent with our risk tolerance levels to expand the activity, and continually calibrate and adjust our actions to maintain appropriate risk limitations. We typically enter a new lending line based upon the experience of our existing employees, or we may hire an experienced individual or group of individuals to manage new activities. Internal and independent third-party loan reviews vary by loan type. Depending on the size and complexity of the loan, some loans may warrant detailed individual review, while other loans may have less risk based upon size, or be of a homogeneous nature reducing the need for detailed individual analysis. Assets with these characteristics, such as consumer loans and loans secured by residential real estate, may be reviewed on the basis of risk indicators such as delinquency or credit rating. In cases of significant concern, a total re- evaluation of the loan and associated risks are documented by completing a loan risk assessment and action plan. Some loans may be re-evaluated in terms of their fair market value or net realizable value in order to determine the likelihood of potential loss exposure and, consequently, the adequacy of specific and general loan loss reserves. 32 When a borrower fails to make a required loan payment, we take a number of steps to have the borrower cure the delinquency and restore the loan to current status, including contacting the borrower by letter and phone at regular intervals. When the borrower is in default, we may commence collection proceedings. If a foreclosure action is instituted and the loan is not brought current, paid in full, or refinanced before the foreclosure sale, the real property securing the loan generally is sold at foreclosure. Management informs the board of directors monthly of the amount of loans delinquent more than 30 days. Management provides detailed information to the board of directors quarterly on loans 60 or more days past due and all loans in foreclosure and repossessed property that we own. Delinquent Loans. The following tables set forth our loan delinquencies by type and amount at the dates indicated. 30-59 Days 90 Days or more Past Due Past Due Past Due Past Due Past Due Past Due Past Due Past Due Past Due 30-59 or more Days 30-59 or more Days 90 Days 90 Days 2018 60-89 Days 2020 60-89 Days At December 31, 2019 60-89 Days $ 255 $ — 346 $ — 1,030 $ — 715 $ 473 154 $ 832 $ 18,256 1,368 321 $ 742 223 $ — 30 519 — 4,358 61 — 4,674 $ $ — — 21 — 367 $ — 291 64 — 1,385 $ — 529 111 — — 85 58 — 1,828 $ 18,553 $ 165 484 38 — 2,887 $ — 40 62 — 1,165 $ — — 46 — 269 $ — 3,167 59 — 3,775 (In thousands) Real Estate: Residential Commercial Construction and land development Commercial Consumer Mortgage warehouse Total (In thousands) Real Estate: Residential Commercial Construction and land development $ Commercial Consumer Mortgage warehouse Total 30-59 Days Past Due 2017 60-89 Days Past Due At December 31, 90 Days or more Past Due 30-59 Days Past Due 2016 60-89 Days Past Due 90 Days or more Past Due $ 699 — — 12 63 — $ 178 3,669 — — 45 — 3,892 $ $ 81 — — — 60 — 141 $ $ — — — 29 — — 29 $ $ — — — — — — — $ — 346 — — — — 346 $ 774 $ The $4.4 million in commercial delinquencies 30-59 days past due at December 31, 2020 were primarily related two loan relationships that were in the process of receiving COVID modifications as of that date. The modifications were finalized in the first quarter of 2021. The $18.3 million in commercial real estate loans that were 60-89 days past due at December 31, 2019 were primarily related to one loan relationship that was placed on non-accrual status and analyzed and restructured in the first quarter of 2020. The relationship was returned to accrual status in the fourth quarter of 2020 after demonstrating the ability to pay the loan under the restructured terms, and as of December 31, 2020, the relationship was performing in accordance with its restructured repayment terms. Non-performing Assets. Non-performing assets include loans that are 90 or more days past due or on non-accrual status, including troubled debt restructurings on non-accrual status, and real estate and other loan collateral acquired through foreclosure and repossession. Troubled debt restructurings include loans for which either a portion of interest or principal has been forgiven, loans modified at interest rates materially less than current market rates, or the borrower is experiencing financial difficulty. Loans 90 days or greater past due may remain on an accrual basis if adequately collateralized and in the process of collection. At December 31, 2020, we did not have any accruing loans past due 90 days or greater. For non-accrual loans, interest previously accrued but not collected is reversed and charged against income at the time a loan is placed on non-accrual status. Loans are returned to accrual status when all the principal and interest amounts contractually due are brought current and future payments are reasonably assured. Real estate that we acquire as a result of foreclosure or by deed-in-lieu of foreclosure is classified as foreclosed real estate until it is sold. When property is acquired, it is initially recorded at the lower of cost or fair value less costs to sell at the date of foreclosure. Holding costs and declines in fair value after acquisition of the property result in charges against income. 33 The following table sets forth information regarding our non-performing assets at the dates indicated. (Dollars in thousands) Non-accrual loans: Real estate: Residential Commercial Construction and land development Commercial Consumer Mortgage warehouse Total non-accrual loans Accruing loans past due 90 days or more Other real estate owned Total non-performing assets Total loans (1) Total assets $ $ $ $ 2020 2019 At December 31, 2018 2017 2016 1,156 $ — — 4,198 65 — 5,419 — — 5,419 $ 969 $ 1,701 165 2,955 37 — 5,827 — — 5,827 $ 850 $ 519 — 4,830 62 — 6,261 — 1,676 7,937 $ 364 $ 7,102 — 1,505 62 — 9,033 — — 9,033 $ 303 346 — 933 — — 1,582 — — 1,582 1,333,328 $ 1,505,781 $ 973,130 $ 1,121,788 $ 847,208 $ 974,079 $ 751,895 $ 902,265 $ 633,015 795,543 Total non-performing loans to total loans (1) Total non-performing assets to total assets ___________________ (1) Loans are presented before allowance for loan losses, but include deferred loan costs/fees. 0.41% 0.36% 0.60% 0.52% 0.74% 0.81% 1.20% 1.00% 0.25% 0.20% The decrease in commercial real estate non-accrual loans at December 31, 2020 as compared to the prior year was primarily due to workouts of loans in our portfolio. The increase in commercial non-accrual loans at December 31, 2020 as compared to the prior year was primarily due to one $1.9 million commercial relationship, which is secured by business assets, and was placed on non-accrual status in the second quarter. The relationship was evaluated and specific reserves of $1.8 million was allocated to this relationship. We have cooperative relationships with the vast majority of our non-performing loan customers. Substantially all non-performing loans are collateralized by business assets or real estate and the repayment is largely dependent on the return of such loans to performing status or the liquidation of the underlying collateral. We pursue the resolution of all non-performing loans through collections, restructures, voluntary liquidation of collateral by the borrower and, where necessary, legal action. When attempts to work with a customer to return a loan to performing status, including restructuring the loan, are unsuccessful, we will initiate appropriate legal action seeking to acquire property by deed in lieu of foreclosure or through foreclosure, or to liquidate business assets. The following table sets forth the accruing and non-accruing status of troubled debt restructurings at the dates indicated. (In thousands) Troubled Debt Restructurings: Real estate: Residential Commercial Construction and land development Commercial Consumer Mortgage warehouse Total 2020 Non- Accruing At December 31, 2019 Non- 2018 Non- Accruing Accruing Accruing Accruing Accruing $ $ — $ — — 1,805 — — 1,805 $ 162 $ 21,042 — 257 — — 21,461 $ — $ — — 2,436 — — 2,436 $ 182 $ 1,243 — 371 — — 1,796 $ — $ — — 1,089 — — 1,089 $ 388 1,334 — 462 — — 2,184 34 (In thousands) Troubled Debt Restructurings: Real estate: Residential Commercial Construction and land development Commercial Consumer Mortgage warehouse Total At December 31, 2017 2016 Non- Accruing Accruing Non- Accruing Accruing $ $ — $ — — 67 — — 67 $ 404 $ 1,521 — 1,698 — — 3,623 $ — $ 346 — 919 — — 1,265 $ 422 1,610 — 727 — — 2,759 Total troubled debt restructurings increased in 2020 primarily due to one commercial real estate loan relationship totaling $20.1 million. The Bank analyzed and modified the relationship during the first quarter of 2020. The loan was placed on non-accrual status but was subsequently returned to accrual status in the fourth quarter after demonstrating the ability to pay the loan under the restructured terms. During 2019 two commercial business loans totaling $2.6 million were modified under troubled debt restructures As of December 31, 2020, one of the two loans was paid off. The remaining loan is paying as agreed upon in the modified terms. Potential Problem Loans. We classify certain commercial real estate, construction and land development, and commercial loans as “special mention”, “substandard”, or “doubtful”, based on criteria consistent with guidelines provided by our banking regulators. Certain potential problem loans represent loans that are currently performing, but for which known information about possible credit problems of the related borrowers causes management to have doubts as to the ability of such borrowers to comply with the present loan repayment terms and which may result in such loans becoming non-performing at some time in the future. Potential problem loans also include non-accrual or restructured loans presented above. We expect the levels of non-performing assets and potential problem loans to fluctuate in response to changing economic and market conditions, and the relative sizes of the respective loan portfolios, along with our degree of success in resolving problem assets. Other potential problem loans are those loans that are currently performing, but where known information about possible credit problems of the borrowers causes us to have concerns as to the ability of such borrowers to comply with contractual loan repayment terms. At December 31, 2020, other potential problem loans totaled $21.5 million, consisting of 19 troubled debt restructured loans that were accruing interest in accordance with their modified terms. The Company is working with customers affected by COVID-19. As a result of the current economic crisis caused by the COVID-19 virus, the Company is engaging in more frequent communication with borrowers to better understand their situation and challenges faced. The extent to which industries, or the tangential impact of those industries to other borrowers or industries are impacted, will likely be in direct proportion to the duration and depth of the COVID-19 pandemic. In determining “at-risk” industries we have used a threshold of 25% when comparing the value of COVID-19 modified loans to our total loans within that industry. As of December 31, 2020, total balances within the at-risk industries are as follows: (Dollars in thousands) Hotel/motel/inn Non-essential retail - personal services Non-essential retail - transit services $ $ Commercial Real Estate % of Loan Class 6.3 % $ 27,612 Amount Amount 121 % of Loan Class — % $ Commercial Total 145 — 27,757 — — 6.3 % $ 5,988 5,337 11,446 1.1 0.9 2.0 % $ Amount 27,733 6,133 5,337 39,203 % of Loan Class 2.8 % 0.6 0.5 3.9 % The Company has established a modification program in accordance with applicable regulations to provide economic relief. In working with our borrowers, the Company has provided up to six month payment deferrals. At the completion of the payment deferral, the Company has allowed for deferral extensions on an as-needed and case-by-case basis. Under agency guidance and Section 4013 of the CARES Act, these modifications will not be classified as troubled debt restructurings and are not considered delinquent. Throughout 2020, there were 287 outstanding loans, totaling $265.6 million, or 19.9% of total loans, that had been modified under agency guidance and Section 4013 of the CARES Act. Of these, 38 loans totaling $43.1 million, or 3.2% of total loans, remained modified at December 31, 2020. 35 Allowance for Loan Losses. The allowance for loan losses is maintained at levels considered adequate by management to provide for probable loan losses inherent in the loan portfolio as of the consolidated balance sheet reporting dates. The allowance for loan losses is based on management’s assessment of various factors affecting the loan portfolio, including portfolio composition, delinquent and non- accrual loans, national and local business conditions and loss experience and an overall evaluation of the quality of the underlying collateral. The following table sets forth activity in our allowance for loan losses for the years indicated. (Dollars in thousands) Allowance at beginning of year Provision for loan losses Charge offs: Real estate: Residential Commercial Construction and land development Commercial Consumer Mortgage warehouse Total charge-offs Recoveries: Real estate: Residential Commercial Construction and land development Commercial Consumer Mortgage warehouse Total recoveries $ $ $ $ Net charge-offs Allowance at end of year Non-performing loans at end of year Total loans outstanding at end of year (1) Average loans outstanding during the year (1) Allowance to non-performing loans Allowance to total loans outstanding at end of the year (2) Net charge-offs to average loans outstanding during the year ___________________ 2020 Year Ended December 31, 2018 2019 2017 $ 13,844 $ 5,597 11,680 $ 5,326 9,757 $ 3,329 8,590 $ 2,929 2016 7,905 703 — 117 24 176 772 — 1,089 4 — — 7 155 — 166 923 18,518 $ 5,419 $ — — — 1,950 1,355 — 3,305 — 670 — 190 699 — 1,559 7 — — 35 101 — 143 3,162 13,844 $ 5,827 $ 2 — — 87 64 — 153 1,406 11,680 $ 6,261 $ — 1,522 — 107 190 — 1,819 — 45 — — 12 — 57 1,762 9,757 $ 9,033 $ — — — — 44 — 44 12 — — 1 13 — 26 18 8,590 1,582 1,333,328 $ 973,130 $ 847,208 $ 751,895 $ 633,015 1,209,736 $ 341.72% 906,909 $ 237.58% 783,570 $ 186.55% 698,859 $ 108.02% 583,156 542.98% 1.39% 1.42% 1.38% 1.30% 1.36% 0.08% 0.35% 0.18% 0.25% 0.00% (1) Loans are presented before the allowance for loan losses but include deferred fees/costs (2) Allowance to total loans outstanding at end of the year, excluding $41.8 million in PPP loans, was 1.43% at December 31, 2020. 36 The following tables set forth net (recoveries)/charge-offs to average loans outstanding during the year based on loan categories. 2020 For the Year Ended December 31, 2019 2018 Average Balance $ 415,055 39,584 $ (Dollars in thousands) Real estate: Residential Commercial Construction and land development Commercial Consumer Mortgage warehouse Total gross loans 1,213,620 $ Deferred loan fees, net Total loans outstanding at end of year (1) 45,444 554,705 9,077 149,755 $1,209,736 (3,884) % of Net (Recoveries) / Charge- offs to Average Balance Net (Recoveries) / Charge- offs Average Balance % of Net (Recoveries) / Charge- offs to Average Balance Net (Recoveries) / Charge- offs Average Balance % of Net (Recoveries) / Charge- offs to Average Balance Net (Recoveries) / Charge- offs (4) 117 (0.01) % $ 52,068 $ 0.03 389,729 (7) — (0.01) % $ 62,698 $ — 363,903 (2) 670 — % 0.18 24 169 617 — 923 0.05 0.03 6.80 — 0.08 41,810 407,285 17,755 — 908,647 $ (1,738) — 1,915 1,254 — 3,162 — 0.47 7.06 — 0.35 52,285 286,142 19,474 — 784,502 $ (932) — 103 635 — 1,406 — 0.04 3.26 — 0.18 0.08 % $ 906,909 0.35 % $ 783,570 0.18 % For the Year Ended December 31, 2017 2016 (Dollars in thousands) Real estate: Residential Commercial Construction and land development Commercial Consumer Mortgage warehouse Total gross loans Deferred loan fees, net Average Balance Net (Recoveries) / Charge-offs $ 72,477 $ 367,144 38,091 210,316 11,419 — 699,447 $ (587) — 1,477 — 107 178 — 1,762 Total loans outstanding at end of year (1)$ _____________________ 698,860 % of Net (Recoveries) / Charge-offs to Average Balance Average Balance Net (Recoveries) / Charge-offs % of Net (Recoveries) / Charge-offs to Average Balance — % $ 85,135 $ 0.40 — 0.05 1.56 — 0.25 304,516 65,892 126,090 1,898 — 583,531 $ (375) (12) — — (1) 31 — 18 (0.01)% — — — 1.63 — — 0.25 % $ 583,156 — % (1) Loans are presented before the allowance for loan losses but include deferred fees/costs 37 Allocation of Allowance for Loan Losses. The following tables set forth the allowance for loan losses allocated by loan category. The allowance for loan losses allocated to each category is not necessarily indicative of future losses in any particular category and does not restrict the use of the allowance to absorb losses in other categories. $ (Dollars in thousands) Real estate: Residential Commercial Construction and land development Commercial Consumer Mortgage warehouse Total allocated allowance for loan losses Unallocated Total $ 2020 At December 31, 2019 2018 Allowance for Loan Losses % of Loans in Category to Total Loans Allowance for Loan Losses % of Loans in Category to Total Loans Allowance for Loan Losses % of Loans in Category to Total Loans 184 6,095 447 10,543 586 663 18,518 — 18,518 2.46 % $ 32.82 2.16 42.31 0.41 19.84 100.00 % $ 254 6,104 749 6,086 650 — 13,843 1 13,844 2017 4.69 % $ 42.89 4.79 46.32 1.31 — 100.00 % $ At December 31, 251 4,152 738 5,742 710 — 11,593 87 11,680 2016 6.76 % 43.00 5.26 42.64 2.34 — 100.00 % (Dollars in thousands) Real estate: Residential Commercial Construction and land development Commercial Consumer Mortgage warehouse Total allocated allowance for loan losses Unallocated Total Allowance for Loan Losses % of Loans in Category to Total Loans Allowance for Loan Losses % of Loans in Category to Total Loans $ $ 300 4,483 965 3,280 649 — 9,677 80 9,757 9.00 % $ 49.35 7.42 31.91 2.32 — 100.00 % $ 328 4,503 882 2,513 279 — 8,505 85 8,590 12.13 % 53.07 7.60 26.23 0.97 — 100.00 % The allowance consists of general, specific, and unallocated components. The general component relates to pools of non-impaired loans and is based on historical loss experience adjusted for qualitative factors. The allocated component relates to loans that are classified as impaired, whereby an allowance is established when the discounted cash flows, collateral value, less estimated selling costs, or observable market price of the impaired loan is lower than the carrying value of that loan. An unallocated component may be maintained to cover uncertainties that could affect management’s estimate of probable losses. The unallocated component of the allowance reflects the margin of imprecision inherent in the underlying assumptions used in the methodologies for estimating allocated and general reserves in the portfolio. We had impaired loans totaling $25.7 million and $24.7 million as of December 31, 2020 and 2019, respectively. Impaired loans totaling $4.0 million and $20.9 million had a valuation allowance of $2.0 million and $1.7 million at December 31, 2020 and 2019, respectively. Our average investment in impaired loans was $26.2 million and $26.9 million for the years ended December 31, 2020 and 2019, respectively. 38 A loan is considered impaired when, based on current information and events, it is probable that we will be unable to collect the scheduled payments of principal or interest when due according to the contractual terms of the loan agreement. Factors considered by management in determining impairment include payment status, collateral value and the probability of collecting scheduled principal and interest payments when due. Loans that experience insignificant payment delays and payment shortfalls generally are not classified as impaired. Management determines the significance of payment delays and payment shortfalls on a case-by-case basis, taking into consideration the circumstances surrounding the loan and the borrower, including the length of the delay, the reasons for the delay, the borrower’s prior payment record, and the amount of the shortfall in relation to the principal and interest owed. Impairment is measured on a loan-by-loan basis for commercial business, commercial real estate and construction and land development loans by either the present value of expected future cash flows discounted at the loan’s effective interest rate, the loan’s obtainable market price, or the fair value of the collateral if the loan is collateral dependent. Large groups of smaller balance homogeneous loans are collectively evaluated for impairment based on payment status. Accordingly, we do not separately identify individual one- to four-family residential and consumer loans for impairment disclosures, unless such loans are subject to a troubled debt restructuring. We periodically agree to modify the contractual terms of loans. When a loan is modified and a concession is made to a borrower experiencing financial difficulty, the modification is considered a troubled debt restructuring. All troubled debt restructurings are initially classified as impaired. Mortgage warehouse loans are facility lines to non-bank mortgage origination companies for sale into secondary markets, which is typically within 15 days of loan closure. Due to their short-term nature, these loans are assessed at a lower credit risk and do not carry the same allocation as traditional loans. We review residential and commercial loans for impairment based on the fair value of collateral, if collateral-dependent, or the present value of expected cash flows. Management has reviewed the collateral value for all impaired and non-accrual loans that were collateral dependent as of December 31, 2020 and considered any probable loss in determining the allowance for loan losses. Loans that are partially charged off generally remain on non-accrual status until foreclosure or such time that they are performing in accordance with the terms of the loan and have a sustained payment history of at least six months. The accrual of interest is generally discontinued when the contractual payment of principal or interest has become 90 days past due or management has serious doubts about further collectability of principal or interest, even though the loan is currently performing. Loan losses are charged against the allowance when we believe the uncollectability of a loan balance is confirmed; for collateral-dependent loans, generally when appraised values (as adjusted values, if applicable) less estimated costs to sell, are less than our carrying values. Although we believe that we use the best information available to establish the allowance for loan losses, future adjustments to the allowance for loan losses may be necessary and our results of operations could be adversely affected if circumstances differ substantially from the assumptions used in making the determinations. Furthermore, while we believe we have established our allowance for loan losses in conformity with generally accepted accounting principles in the United States of America, our regulators, in reviewing our loan portfolio, may require us to increase our allowance for loan losses. In addition, because future events affecting borrowers and collateral cannot be predicted with certainty, the existing allowance for loan losses may not be adequate or increases may be necessary should the quality of any loans deteriorate as a result of the factors discussed above. Any material increase in the allowance for loan losses may adversely affect our financial condition and results of operations. Securities Portfolio The following table sets forth the composition of our securities portfolio at the dates indicated, 2020 At December 31, 2019 2018 Amortized Cost Fair Value Amortized Cost Fair Value Amortized Cost Fair Value 10,211 $ 10,894 $ 10,808 $ 11,206 $ 20,118 $ 20,255 4,432 4,710 5,433 5,500 6,512 6,371 16,172 30,815 $ 16,611 32,215 $ 24,954 41,195 $ 25,084 41,790 $ 25,135 51,765 $ 24,777 51,403 (In thousands) Securities available- for-sale: State and municipal $ Asset-backed securities Government mortgage-backed securities Total $ 39 At December 31, 2020, we had no investments in a single company or entity, other than government and government agency securities, that had an aggregate book value in excess of 10% of our equity. Portfolio Maturities and Yields. The composition and maturities of the investment securities portfolio at December 31, 2020 are summarized in the following table. Certain mortgage-backed securities have adjustable interest rates and will reprice annually within the various maturity ranges. These repricing schedules are not reflected in the table below. No tax-equivalent yield adjustments have been made, as the amount of tax-free interest-earning assets is immaterial. One Year or Less Weighted More than One Year to Five Years More than Five Years to Ten Years More than Ten Years Weighted Weighted Weighted Total Amortized Average Amortized Average Amortized Average Amortized Average Amortized Fair Weighted Average Cost Yield Cost Yield Cost Yield Cost Yield Cost Value Yield — 0% $ 919 3.43% $ 912 4.30% $ 8,380 3.12% $ 10,211 $10,894 3.25% — 0% 416 1.98% — 0% 4,016 2.75% 4,432 4,710 2.67% 37 0.54% 37 0.54% $ 15 1,350 5.72% 3.00% $ 3,764 4,676 1.90% 12,356 2.36% $ 24,752 1.62% 16,611 16,172 2.31% $ 30,815 $32,215 2.15% 2.35% (Dollars in thousands) Securities available-for-sale: State and municipal $ Asset-backed securities Government mortgage-backed securities Total $ Each reporting period, we evaluate all securities with a decline in fair value below the amortized cost of the investment to determine whether or not the impairment is deemed to be other-than-temporary. Other-than-temporary impairment (“OTTI”) is required to be recognized if (1) we intend to sell the security; (2) it is more likely than not that we will be required to sell the security before recovery of its amortized cost basis; or (3) for debt securities, the present value of expected cash flows is not sufficient to recover the entire amortized cost basis. For impaired debt securities that we intend to sell, or more likely than not will be required to sell, the full amount of the depreciation is recognized as OTTI, resulting in a realized loss that is a charged to earnings through a reduction in our non-interest income. For all other impaired debt securities, credit-related OTTI is recognized through earnings and non-credit related OTTI is recognized in other comprehensive income/loss, net of applicable taxes. We did not recognize any OTTI during the years ended December 31, 2020 or 2019. Deposits Total deposits increased $387.5 million, or 45.6%, to $1.24 billion at December 31, 2020 from $849.9 million at December 31, 2019. Our continuing focus on the acquisition and expansion of core deposit relationships, which we define as all deposits except for certificates of deposit, resulted in net growth in these deposits of $303.7 million, or 40.2%, to $1.06 billion at December 31, 2020, or 85.6% of total deposits at that date. Included in the growth of our core deposit relationships is an increase in NOW and demand deposits of $184.7 million, or 50.0%, an increase of $83.3 million, or 30.8% in money market accounts and an increase of $35.7 million, or 30.9%, in savings account. NOW and demand deposits and money market deposits increased primarily due to funds from the origination of PPP loans and increased deposit balances from our existing customer base. The increase in savings accounts is primarily caused by decreased consumer spending which resulted in increased consumer savings. Certificates of deposit increased $83.8 million, or 88.7% primarily due to increases in brokered certificates of deposit of $65.5 million, or 134.9% and $31.3 million, or 361.6%, from QwickRate deposits, where we gather certificates of deposit nationwide by posting rates we will pay on these deposits. 40 The following tables set forth the distribution of total deposits by account type at the dates indicated. $ Noninterest bearing Negotiable order of withdrawal (NOW) Savings accounts Money market deposit accounts Certificates of deposit Total $ 2020 Amount Percent At December 31, 2019 Amount (Dollars in thousands) Percent 2018 Amount Percent 383,079 30.96% $ 222,088 26.13% $ 195,293 25.43% 171,016 151,341 353,793 178,199 1,237,428 13.82% 12.23% 28.59% 14.40% 100.00% $ 147,335 115,593 270,471 94,418 849,905 17.34% 13.60% 31.82% 11.11% 100.00% $ 136,771 109,322 229,314 97,396 768,096 17.81% 14.23% 29.85% 12.68% 100.00% As of December 31, 2020, our certificates of deposit included $114.1 million of brokered certificates of deposit and $39.9 million of QwickRate certificates of deposit. As of December 31, 2020, all deposits are insured in full through our participation in the Massachusetts Depositors Insurance Fund (“DIF”). As of December 31, 2020, the aggregate amount of all our certificates of deposit in amounts greater than or equal to $250,000, which excludes all brokered certificates, was approximately $5.2 million. The following table sets forth the maturity of these certificates as of December 31, 2020. Maturity Period Three months or less Over three through six months Over six through twelve months Over twelve months Total Borrowings At December 31, 2020 (In thousands) $ $ — 1,160 1,999 2,008 5,167 Borrowings decreased $11.5 million, or 46.0%, to $13.5 million at December 31, 2020 from $25.0 million at December 31, 2019 primarily due to maturing borrowings not being repurchased as the liquidity provided from increased customer deposits was sufficient to support asset growth. All of the borrowings at December 31, 2020 and 2019 were Federal Home Loan Bank long-term advances with an original maturity of more than one year. The weighted average interest rate was 2.12% and 2.45% at December 31, 2020 and 2019 respectively. We had no securities sold under agreements to repurchase during the years ended December 31, 2020 and 2019. Shareholders’ Equity Total shareholders’ equity increased $5.0 million, or 2.1%, to $235.9 million at December 31, 2020, from $230.9 million at December 31, 2019. The increase was due primarily to net income of $12.0 million, stock-based compensation expense of $1.1 million, other comprehensive income of $600,000 and employee stock ownership plan shares earned of $841,000, partially offset by a decrease of $7.8 million related to the repurchase of common stock and $1.6 million from dividends declared. 41 Average Balance Sheets and Related Yields and Rates The following tables set forth average balance sheets, average yields and costs, and certain other information for the years indicated. No tax-equivalent yield adjustments have been made, as we consider the amount of tax free interest-earning assets is immaterial. All average balances are daily average balances. Non-accrual loans were included in the computation of average balances. The yields set forth below include the effect of deferred fees, discounts, and premiums that are amortized or accreted to interest income or interest expense. (Dollars in thousands) Assets: Interest-earning assets: Loans(1) Short-term investments Debt securities available-for-sale Federal Home Loan Bank stock Total interest-earning assets Non-interest earning assets Total assets Interest-bearing liabilities: Savings accounts Money market accounts Now accounts Certificates of deposit Total interest-bearing deposits Borrowings Total interest-bearing liabilities Noninterest-bearing liabilities: Noninterest-bearing deposits Other noninterest-bearing liabilities Total liabilities Total equity Total liabilities and equity Net interest income Interest rate spread (2) 2020 Interest Earned/ Yield/ Average Balance Paid For the Year Ended December 31, 2019 Interest Earned/ Yield/ Average Earned/ Yield/ Rate Paid 2018 Interest Balance Paid Rate Rate Average Balance $1,209,736 $ 59,391 4.91% $ 906,909 $ 49,693 5.48% $ 783,570 $ 40,358 5.15% 313 1.98% 1,560 2.80% 109 5.66% 977,089 51,538 5.27% 857,027 42,340 4.94% 99 0.26% 830 2.22% 83 5.25% 1,286,686 60,403 4.69% 296 1.55% 1,344 2.81% 205 6.25% 38,048 37,320 1,582 15,846 55,686 1,925 19,106 47,793 3,281 62,741 $1,349,427 62,522 $1,039,611 50,411 $ 907,438 $ 137,679 295,483 136,613 163,032 732,807 43,682 776,489 314 0.23% $ 128,438 238,708 108,658 117,126 592,930 72,361 665,291 2,159 0.73% 518 0.38% 2,212 1.36% 5,203 0.71% 728 1.67% 5,931 0.76% 419 0.33% $ 116,126 2,857 1.20% 227,057 423 0.39% 116,816 2,559 2.18% 95,987 6,258 1.06% 555,986 30,987 1,890 2.61% 8,148 1.22% 586,973 281 0.24% 2,224 0.98% 602 0.52% 1,361 1.42% 4,468 0.80% 745 2.40% 5,213 0.89% 319,451 16,293 1,112,233 237,194 $1,349,427 212,753 15,178 893,222 146,389 $1,039,611 189,369 10,759 787,101 120,337 $ 907,438 $ 54,472 $ 43,390 37,127 3.93% 4.05% 4.05% Net interest-earning assets (3) $ 510,197 $ 311,798 $ 270,054 Net interest margin (4) Average interest-earning assets to interest-bearing liabilities ___________________ 4.23% 4.44% 4.33% 165.71% 146.87% 146.01% (1) Interest earned/paid on loans includes fee income related to SBA loan forgiveness of $1.8 million and mortgage warehouse loan origination fee income of $759,000 for the year ended December 31, 2020. (2) Net interest rate spread represents the difference between the weighted average yield on interest-bearing assets and the weighted average rate of interest-bearing liabilities. (3) Net interest-earning assets represent total interest-earning assets less total interest-bearing liabilities. (4) Net interest margin represents net interest income divided by average total interest-earning assets. 42 Rate/Volume Analysis The following table sets forth the effects of changing rates and volumes on our net interest income. The rate column shows the effects attributable to changes in rate (changes in rate multiplied by prior volume). The volume column shows the effects attributable to changes in volume (changes in volume multiplied by prior rate). The net column represents the sum of the prior columns. For purposes of this table, changes attributable to changes in both rate and volume that cannot be segregated have been allocated proportionally based on the changes due to rate and the changes due to volume. There are no out-of-period adjustments excluded from the table below. (In thousands) Interest-earning assets: Loans Short-term investments Debt securities available-for-sale Federal Home Loan Bank stock Total interest-earning assets Interest-bearing liabilities: Savings accounts Money market accounts Now accounts Certificates of deposit Total interest-bearing deposits Borrowings Total interest-bearing liabilities Change in net interest and dividend income Year Ended December 31, 2020 vs. 2019 Year Ended December 31, 2019 vs. 2018 Increase (Decrease) Due to Volume Rate Total Increase (Decrease) Increase (Decrease) Due to Volume Rate Total Increase (Decrease) $ (5,579) $ (357) (251) (29) (6,216) (133) (1,277) (11) (1,157) (2,578) (555) (3,133) $ 15,277 160 (263) (93) 15,081 9,698 $ (197) (514) (122) 8,865 28 579 106 810 1,523 (607) 916 (105) (698) 95 (347) (1,055) (1,162) (2,217) $ 2,694 (75) 6 12 2,637 106 514 (139) 851 1,332 70 1,402 $ 6,641 58 (222) 84 6,561 32 119 (40) 347 458 1,075 1,533 9,335 (17) (216) 96 9,198 138 633 (179) 1,198 1,790 1,145 2,935 $ (3,083) $ 14,165 $ 11,082 $ 1,235 $ 5,028 $ 6,263 Comparison of Results of Operations for the Years Ended December 31, 2020 and 2019 General. Net income increased $1.2 million, or 10.9%, to $12.0 million for the year ended December 31, 2020 from $10.8 million for the year ended December 31, 2019. The increase was primarily due to an increase of $11.1 million, or 25.5%, in net interest and dividend income partially offset by an increase in salaries and employee benefits expense of $4.9 million, or 27.0%, an increase in the provision for loan losses of $271,000, or 5.1%, a decrease in noninterest income of $568,000, or 13.8%, and write downs of other assets and receivables of $2.2 million. Interest and Dividend Income. Interest and dividend income increased $8.9 million, or 17.2%, to $60.4 million for the year ended December 31, 2020 from $51.5 million for the year ended December 31, 2019. This was caused by an increase in interest and fees on loans, which increased $9.7 million, or 19.5%, partially offset by a decrease in interest and dividends on securities of $636,000, or 41.1%. The increase in interest income on loans was due to an increase in average loan balance of $302.8 million, or 33.4%, to $1.21 billion for the year ended December 31, 2020 from $906.9 million for the year ended December 31, 2019. The increase was partially offset by a decrease in the yield on loans of 57 basis points, to 4.91% for the year ended December 31, 2020 from 5.48% for the year ended December 31, 2019, due to lower market interest rates, the origination of PPP loans with a yield of 1.0% and mortgage warehouse loans which yield a lower rate. The decrease in interest and dividends on securities was due to a decrease in the average balance of debt securities available-for-sale of $10.5 million, or 21.9%, to $37.3 million for the year ended December 31, 2020 from $47.8 million for the year ended December 31, 2019 and a 59 basis point decrease in the yield on such securities to 2.22% for 2020 from 2.81% for 2019. 43 Interest Expense. Interest expense decreased $2.2 million, or 27.2%, to $5.9 million for the year ended December 31, 2020 from $8.1 million for the year ended December 31, 2019. The decrease was caused by decreases in interest expense on deposits and borrowings. Interest expense on deposits decreased $1.1 million, or 16.9%, to $5.2 million for the year ended December 31, 2020 from $6.3 million for the year ended December 31, 2019. This was primarily due to a decrease in the cost of interest-bearing deposits of 35 basis points to 0.71% for the year ended December 31, 2020 from 1.06% for the year ended December 31, 2019. This decrease was partially offset by an increase in the average balance of interest-bearing deposits of $139.9 million, or 23.6%, to $732.8 million for the year ended December 31, 2020 from $592.9 million for the year ended December 31, 2019. The increase resulted primarily from an increase in the average balance of certificates of deposit, which increased $45.9 million, or 39.2%, and money market accounts, which increased $56.8 million, or 23.8%. Interest expense on borrowings, which consists of advances from the Federal Home Loan Bank of Boston and borrowings from the Federal Reserve Bank borrower-in-custody program, decreased $1.2 million, or 61.5%, to $728,000 for the year ended December 31, 2020 from $1.9 million for the year ended December 31, 2019. This decrease was primarily due to a decrease in the average balance of borrowings of $28.7 million, or 39.6%, to $43.7 million for the year ended December 31, 2020 from $72.4 million for the year ended December 31, 2019, primarily due to increased deposits funding loan growth. Interest expense on borrowings also decreased due to the yield on borrowings decreasing 94 basis points to 1.67% for the year ended December 31, 2020 compared to 2.61% for the year ended December 31, 2019 due to a decrease in market rates. Net Interest and Dividend Income. Net interest and dividend income increased $11.1 million, or 25.5%, to $54.5 million for the year ended December 31, 2020 from $43.4 million for the year ended December 31, 2019. The growth in net interest and dividend income was primarily the result of an increase in our average interest-earning assets of $309.6 million, or 31.7%, offset by an increase in average interest-bearing liabilities of $111.2 million, or 16.7%, and a decrease in net interest margin of 21 basis points to 4.23%. The decrease in the net interest margin was the result of a combination of factors including a decreasing rate environment and an increase in mortgage warehouse and PPP loan balances, which yield a lower rate. The net interest margin benefitted from the accretion of fee income related to the forgiveness of the SBA PPP loans. The amount of income recognized from the forgiveness totaled $962,000 for the year ended December 31, 2020. As of December 31, 2020, there was $993,000 in SBA PPP fee income remaining to be accreted. Provision for Loan Losses. The provision for loan losses was $5.6 million for the year ended December 31, 2020 compared to $5.3 million for the year ended December 31, 2019, which is an increase of $271,000, or 5.1%. The changes in the provision were based on management’s assessment of economic conditions, including the impact of the COVID-19 pandemic, loan portfolio growth and composition changes, historical charge-off trends, levels of problem loans and other asset quality trends. For the year ended December 31, 2020, the increased provision as offset by a decrease in net charge-offs, which were $925,000 for the year ended December 31, 2020 compared to $3.2 million for the year ended December 31, 2019. The provision recorded resulted in an allowance for loan losses of $18.5 million, or 1.39% of total loans at December 31, 2020, compared to $13.8 million, or 1.42% of total loans at December 31, 2019. Included in total loans at December 31, 2020 was $41.8 million in PPP loans originated as part of the CARES Act that we believe have no credit risk due to a government guarantee, therefore, we have not provided for losses for these loans. Excluding these loans, the allowance for loan losses as a percentage of total loans was 1.43% as of December 31, 2020. As of December 31, 2020, there was $265.4 million in outstanding mortgage warehouse loan balances. Loans in this segment are facility lines to non-bank mortgage origination companies for sale into secondary markets, which is typically within 15 days of loan closure. Due to their short-term nature, these loans are assessed at a lower credit risk and do not carry the same allocation as traditional loans. The allowance for loans losses as a percentage of non-performing loans was 341.72% as of December 31, 2020 compared to 237.58% as of December 31, 2019. Non-performing loans were $5.4 million, or 0.36% of total assets as of December 31, 2020 compared to $5.8 million, or 0.52% of total assets, as of December 31, 2019. As of December 31, 2020, non-performing loans consisted primarily of two commercial relationships totaling $3.6 million. These loan relationships were evaluated for impairment and specific reserves of $1.9 million were allocated as of December 31, 2020. Noninterest Income. Noninterest income information is as follows. (Dollars in thousands) Customer service fees on deposit accounts Service charges and fees - other Gain on sales of securities, net Bank owned life insurance income Other income Total noninterest income $ $ Years Ended December 31, Change 2020 2019 Amount Percent 1,452 $ 1,783 113 699 64 4,111 $ (121) (461) (113) 110 17 (568) (8.3) % (25.9) % 100.0 % 15.7 % 26.6 % (13.8) % 1,331 $ 1,322 — 809 81 3,543 $ 44 Gains on sales of securities, net, decreased $113,000, or 100.0%, for the year ended December 31, 2020 compared to the year ended December 31, 2019 as we repositioned our investment portfolio in debt securities available-for-sale in 2019 by selling securities with maturity dates that were coming due and purchasing securities with longer terms to maturity. Customer service fees on deposit accounts decreased $121,000, or 8.3%, and other service charges and fees decreased $461,000, or 25.9%, primarily due to waived service charges and fees during the second quarter for customers impacted by COVID-19. Bank owned life insurance income increased $110,000, or 15.7%, due to the purchase of additional insurance policies. Noninterest Expense. Noninterest expense information is as follows. $ (Dollars in thousands) Salaries and employee benefits Occupancy expense Equipment expense Deposit insurance Data processing Marketing expense Professional fees Directors' compensation Software amortization and implementation Write down of other assets and receivables Other Total noninterest expense $ Years Ended December 31, Change 2020 2019 Amount Percent 23,175 $ 1,684 577 416 1,000 223 1,868 750 959 2,207 2,949 35,808 $ 18,243 $ 1,968 444 203 826 385 1,210 741 734 — 2,802 27,556 $ 4,932 (284) 133 213 174 (162) 658 9 225 2,207 147 8,252 27.0 % (14.4) % 30.0 % 104.9 % 21.1 % (42.1) % 54.4 % 1.2 % 30.7 % — % 5.2 % 29.9 % Salaries and employee benefits expense increased $4.9 million, or 27.0%, for the year ended December 31, 2020 from the year ended December 31, 2019 primarily due to a higher number of sales and operations positions compared to 2019, the addition of staff from the mortgage warehouse operations and ESOP expense which increased due to the acquisition of additional shares from our second-step conversion and related stock offering in October 2019. Write down of other assets and receivables were $2.2 million for the year ended December 31, 2020 compared to zero for the year ended December 31, 2019. In the fourth quarter of 2020, a write-down of other investments was completed after the Company performed an evaluation and deemed $400,000 impaired. A write-down of an SBA receivable balance was completed in the third quarter of 2020 after the Company evaluated the collectability and determined that $1.3 million was uncollectible. In addition, a write-down of a notes receivable balance of $500,000 was completed in the first quarter of 2020 after the Company evaluated the collectability and determined it was uncollectible. Deposit insurance costs increased $213,000, or 104.9%, primarily due to decreased expenses in 2019 relating to FDIC assessment credits that were not available in 2020. Professional fees increased $658,000, or 54.4%, primarily due to increased audit and compliance costs as well as consulting services to aid in the development of deposit and lending services. The increase was also a result of a one-time credit received in 2019 relating to an insurance settlement. Occupancy expense decreased $284,000, or 14.4%, primarily due to the acceleration of amortization on our leasehold improvements related to the closure of our Hampton, New Hampshire branch in 2019. Marketing expense decreased $162,000, or 42.1%, primarily due to increased marketing costs in 2019 related to the development of the new BankProv brand, which was rolled out in 2020. Software amortization and implementation increased $225,000, or 30.7%, due to additional software needed to manage the mortgage warehouse operations, as well as new software purchased to assist with strategic initiatives. Income Tax Provision. We recorded a provision for income taxes of $4.6 million for the year ended December 31, 2020, reflecting an effective tax rate of 27.8%, compared to $3.8 million, or an effective tax rate of 26.1%, for the year ended December 31, 2019. Management of Market Risk General. The majority of our assets and liabilities are monetary in nature. Consequently, our most significant form of market risk is interest rate risk. Our assets, consisting primarily of loans, have longer maturities than our liabilities, consisting primarily of deposits. As a result, a principal part of our business strategy is to manage interest rate risk and reduce the exposure of our net interest income to changes in market interest rates. Accordingly, we have established a management-level Asset/Liability Management Committee, which takes initial responsibility for developing an asset/liability management process and related procedures, establishing and monitoring reporting systems and developing asset/liability strategies. On at least a quarterly basis, the Asset/Liability Management Committee reviews asset/liability management with the Investment Asset/Liability Committee that has been established by the board of directors. This committee also reviews any changes in strategies as well as the performance of any specific asset/liability management actions that have been implemented previously. On a quarterly basis, an outside consulting firm provides us with detailed information and analysis as to asset/liability management, including our interest rate risk profile. Ultimate responsibility for effective asset/liability management rests with our board of directors. 45 We have sought to manage our interest rate risk in order to minimize the exposure of our earnings and capital to changes in interest rates. We have implemented the following strategies to manage our interest rate risk: originating loans with adjustable interest rates; promoting core deposit products; and adjusting the interest rates and maturities of funding sources, as necessary. In addition, we no longer originate single-family residential real estate loans, which often have longer terms and fixed rates. By following these strategies, we believe that we are better positioned to react to changes in market interest rates. Net Interest Income Simulation. We analyze our sensitivity to changes in interest rates through a net interest income simulation model. Net interest income is the difference between the interest income we earn on our interest-earning assets, such as loans and securities, and the interest we pay on our interest-bearing liabilities, such as deposits and borrowings. We estimate what our net interest income would be for a 12-month period in the current interest rate environment. We then calculate what the net interest income would be for the same period under the assumption that interest rates increase 200 basis points from current market rates and under the assumption that interest rates decrease 100 basis points from current market rates, with changes in interest rates representing immediate and permanent, parallel shifts in the yield curve. The following table presents the estimated changes in net interest income of BankProv, calculated on a bank-only basis, that would result from changes in market interest rates over twelve-month periods beginning December 31, 2020 and 2019. (Dollars in thousands) Changes in Interest Rates (Basis Points) 200 0 -100 At December 31, 2020 Estimated Net Interest Income Over Next 12 Months Change 2019 Estimated Net Interest Income Over Next 12 Months $ 55,856 54,301 54,222 2.90 % $ — (0.10) 49,797 50,004 49,835 Change (0.40) % — (0.30) Economic Value of Equity Simulation. We also analyze our sensitivity to changes in interest rates through an economic value of equity (“EVE”) model. EVE represents the present value of the expected cash flows from our assets less the present value of the expected cash flows arising from our liabilities adjusted for the value of off-balance sheet contracts. The EVE ratio represents the dollar amount of our EVE divided by the present value of our total assets for a given interest rate scenario. EVE attempts to quantify our economic value using a discounted cash flow methodology while the EVE ratio reflects that value as a form of capital ratio. We estimate what our EVE would be as of a specific date. We then calculate what EVE would be as of the same date throughout a series of interest rate scenarios representing immediate and permanent, parallel shifts in the yield curve. We currently calculate EVE under the assumptions that interest rates increase 100, 200, 300 and 400 basis points from current market rates, and under the assumption that interest rates decrease 100 basis points from current market rates. The following table presents the estimated changes in EVE of BankProv, calculated on a bank-only basis, that would result from changes in market interest rates as of December 31, 2020 and 2019. (Dollars in thousands) Changes in Interest Rates (Basis Points) 400 300 200 100 0 (100) At December 31, 2020 2019 Economic Value of Equity Change Economic Value of Equity Change $ 270,977 265,117 258,078 250,743 239,739 205,526 13.00 % $ 10.60 7.60 4.60 — (14.30) 176,680 177,055 176,761 175,789 171,464 160,469 3.00 % 3.30 3.10 2.50 — (6.40) 46 Certain shortcomings are inherent in the methodologies used in the above interest rate risk measurements. Modeling changes require making certain assumptions that may or may not reflect the manner in which actual yields and costs respond to changes in market interest rates. In this regard, the tables presented above assume that the composition of our interest-sensitive assets and liabilities existing at the beginning of a period remains constant over the period being measured and assume that a particular change in interest rates is reflected uniformly across the yield curve regardless of the duration or repricing of specific assets and liabilities. Accordingly, although the tables provide an indication of our interest rate risk exposure at a particular point in time, such measurements are not intended to and do not provide a precise forecast of the effect of changes in market interest rates on our net interest income and will differ from actual results. Liquidity and Capital Resources Liquidity is the ability to meet current and future financial obligations of a short-term nature. Our primary sources of funds consist of deposit inflows, loan repayments and maturities and sales of securities. While maturities and scheduled amortization of loans and securities are predictable sources of funds, deposit flows and loan prepayments are greatly influenced by general interest rates, economic conditions and competition. We regularly review the need to adjust our investments in liquid assets based upon our assessment of: (1) expected loan demand, (2) expected deposit flows, (3) yields available on interest-earning deposits and securities, and (4) the objectives of our asset/liability management program. Excess liquid assets are invested generally in interest-earning deposits and short- and intermediate-term securities. Our most liquid assets are cash and cash equivalents. The levels of these assets are dependent on our operating, financing, lending and investing activities during any given period. At December 31, 2020, cash and cash equivalents totaled $83.8 million. Debt securities classified as available-for-sale, which provide additional sources of liquidity, totaled $32.2 million at December 31, 2020. In the ordinary course of our operations, we enter into certain contractual obligations. Such obligations include operating leases for premises and equipment, agreements with respect to borrowed funds and deposit liabilities, agreements with respect to investments and employment agreements with certain of our executive officers. At December 31, 2020, we had a borrowing capacity of $159.3 million with the Federal Home Loan Bank of Boston, of which $13.5 million in advances were outstanding. At December 31, 2020, we also had an available line of credit with the Federal Reserve Bank of Boston’s borrower-in-custody program of $194.1 million, none of which was outstanding as of that date. We have no material commitments or demands that are likely to affect our liquidity other than as set forth below. In the event loan demand were to increase faster than expected, or any unforeseen demand or commitment were to occur, we could access our borrowing capacity with the Federal Home Loan Bank of Boston or obtain additional funds through brokered certificates of deposit. We are a party to financial instruments with off-balance sheet risk in the normal course of business to meet the financing needs of our customers. These financial instruments include commitments to extend credit, which involve elements of credit and interest rate risk in excess of the amount recognized in the consolidated balance sheets. At December 31, 2020 and 2019, we had $31.9 million and $29.4 million in loan commitments outstanding, respectively. In addition to commitments to originate loans, at December 31, 2020 and 2019, we had $202.0 million and $201.9 million in unadvanced funds to borrowers, respectively. We also had $1.7 and $1.5 million in outstanding letters of credit at December 31, 2020 and 2019, respectively. A significant decrease in deposits could result in the Company having to seek other sources of funds, including brokered certificates of deposit, QwickRate deposits, and Federal Home Loan Bank of Boston advances. Depending on market conditions, we may be required to pay higher rates on such deposits or other borrowings than we currently pay. We believe, however, based on past experience that a significant portion of our deposits will remain with us. We have the ability to attract and retain deposits by adjusting the interest rates offered. The Company maintains access to multiple sources of liquidity. We have utilized wholesale funding markets and have remained open but with rates that have been volatile. If funding costs are elevated for an extended period of time, it could have an adverse effect on the Company’s net interest margin. If an extended recession causes large numbers of the Company’ deposit customers to withdraw their funds, the Company might become more reliant on volatile or more expensive sources of funding. BankProv is subject to various regulatory capital requirements administered by Massachusetts Commissioner of Banks, and the Federal Deposit Insurance Corporation. At December 31, 2020, BankProv exceeded all applicable regulatory capital requirements, and was considered “well capitalized” under regulatory guidelines. See Note 12 of the Notes to the Consolidated Financial Statements for additional information. 47 In October 2019, the Company successfully completed its second-step mutual-to-stock conversion that raised $91.6 million in net proceeds. The Company down-streamed 50% of the net proceeds raised to the Bank. Based on the additional capital, the Company feels that it has sufficient capital to withstand an extended economic recession brought by the COVID-19. However, regulatory capital could be adversely impacted by further credit losses. With only 50% being down-streamed to the Bank, the Company has adequate cash to cover dividend payments in the near term. Recent Accounting Pronouncements For information with respect to recent accounting pronouncements that are applicable to Provident Bancorp, Inc., see Note 2 of the Notes to the Consolidated Financial Statements. Effect of Inflation and Changing Prices The consolidated financial statements and related financial data included in this annual report have been prepared in accordance with generally accepted accounting principles in the United States of America, which require the measurement of financial position and operating results in terms of historical dollars without considering the change in the relative purchasing power of money over time due to inflation. The primary impact of inflation on our operations is reflected in increased operating costs. Unlike most industrial companies, virtually all the assets and liabilities of a financial institution are monetary in nature. As a result, interest rates generally have a more significant impact on a financial institution’s performance than do general levels of inflation. Interest rates do not necessarily move in the same direction or to the same extent as the prices of goods and services. ITEM 7A. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK The information required by this item is incorporated herein by reference to Part II, Item 7, “Management’s Discussion and Analysis of Financial Condition and Results of Operations.” ITEM 8. FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA The Consolidated Financial Statements, including supplemental data, of Provident Bancorp, Inc. begin on page F-1 of this Annual Report. CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND FINANCIAL ITEM 9. DISCLOSURE None. ITEM 9A. CONTROLS AND PROCEDURES An evaluation was performed under the supervision and with the participation of the Company’s management, including the President and Chief Executive Officer and the Executive Vice President and Chief Financial Officer, of the effectiveness of the design and operation of the Company’s disclosure controls and procedures (as defined in Rule 13a-15(e) promulgated under the Securities and Exchange Act of 1934, as amended) as of December 31, 2020. Based on that evaluation, the Company’s management, including the President and Chief Executive Officer and the Executive Vice President and Chief Financial Officer, concluded that the Company’s disclosure controls and procedures were effective. During the quarter ended December 31, 2020, there have been no changes in the Company’s internal control over financial reporting that have materially affected, or are reasonably likely to materially affect, the Company’s internal control over financial reporting. Management’s Report Regarding Internal Control Over Financial Reporting The Company’s management is responsible for establishing and maintaining adequate internal control over financial reporting as such terms are defined in Rule 13a-15(f) of the Exchange Act of 1934. Our system of internal controls is designed to provide reasonable assurance that the financial statements that we provide to the public are fairly presented. Our internal control over financial reporting includes policies and procedures that (i) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect transactions and dispositions of assets, (ii) provide reasonable assurances that transactions are recorded as necessary to permit preparation of financial statements in accordance with accounting principles generally accepted in the United States of America and that receipts and expenditures are being made only in accordance with authorizations of management and the directors of the Company; and (iii) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use or disposition of the Company’s assets that could have a material effect on our financial statements. 48 All internal control systems, no matter how well designed, have inherent limitations. Therefore, even those systems determined to be effective can provide only reasonable assurance with respect to financial statement preparation and presentation. Accordingly, absolute assurance cannot be provided that the effectiveness of the internal control systems may not become inadequate in future periods because of changes in conditions, or because the degree of compliance with the policies or procedures may deteriorate. Management assessed the effectiveness of the Company’s internal control over financial reporting as of December 31, 2020. In making this assessment, the criteria set forth by the Committee of Sponsoring Organizations of the Treadway Commission in Internal Control- Integrated Framework (2013) was utilized. Based on this assessment, management believes that, as of December 31, 2020, the Company’s internal control over financial reporting is effective at the reasonable assurance level. The Annual Report on Form 10-K does not include an attestation report on the Company’s internal control over financial reporting from the Company’s independent registered public accounting firm due to the Company’s status as a smaller reporting company. ITEM 9B. OTHER INFORMATION Not applicable. 49 PART III ITEM 10. DIRECTORS, EXECUTIVE OFFICERS AND CORPORATE GOVERNANCE The information in the Company’s definitive Proxy Statement for the 2021 Annual Meeting of Stockholders under the captions “Proposal 1—Election of Directors,” “Information About Executive Officers,” “Delinquent Section 16(a) Reports,” “Corporate Governance— Code of Ethics for Senior Officers,” “Nominating and Corporate Governance Committee Procedures—Procedures to be Followed by Stockholders,” “Corporate Governance—Committees of the Board of Directors” and “—Audit Committee” is incorporated herein by reference. A copy of the Code of Ethics is available to shareholders on the “Corporate Governance” portion of the Investor Relations’ section on the Company’s website at www.theproividentbank.com. ITEM 11. EXECUTIVE COMPENSATION The information in the Company’s definitive Proxy Statement for the 2021 Annual Meeting of Stockholders under the caption “Executive Compensation,” “Director Compensation,” and “Corporate Governance—Committees of the Board of Directors— Compensation Committee” is incorporated herein by reference. ITEM 12. RELATED STOCKHOLDERS MATTERS SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT AND The information in the Company’s definitive Proxy Statement for the 2021 Annual Meeting of Stockholders under the caption “Stock Ownership” is incorporated herein by reference. Equity Compensation Plan Information Information regarding stock-based compensation awards outstanding and available for future grants as of December 31, 2020 is presented in Note 10 – Employee Benefits & Share-Based Compensation Plans, in the Notes to Consolidated Financial Statements included in Item 8, Financial Statements and Supplementary Data, within this report. Equity Compensation Plan Information Number of Securities to Be Issued Upon Exercise of Outstanding Options, Warrants and Rights Weighted-average Exercise Price of Outstanding Options, Warrants and Rights (1) Number of Securities Remaining Available for Future Issuance Under Share-based Compensation Plans (excluding securities reflected in first column) Equity compensation plans approved by security holders Equity compensation plans not approved by security holders Total __________________ (1) Reflects weighted average price of stock options only 1,644,731 $ — 1,644,731 $ 10.25 — 10.25 278,852 — 278,852 ITEM 13. CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS, AND DIRECTOR INDEPENDENCE The information in the Company’s definitive Proxy Statement for the 2021 Annual Meeting of Stockholders under the captions “Transactions with Certain Related Persons” and “Proposal 1 — Election of Directors” is incorporated herein by reference. ITEM 14. PRINCIPAL ACCOUNTING FEES AND SERVICES The information in the Company’s definitive Proxy Statement for the 2021 Annual Meeting of Stockholders under the captions “Proposal 2—Ratification of Independent Registered Public Accounting Firm—Audit Fees” and “—Pre-Approval of Services by the Independent Registered Public Accounting Firm” is incorporated herein by reference. 50 PART IV ITEM 15. EXHIBITS AND FINANCIAL STATEMENT SCHEDULES (a)(1) Financial Statements The following documents are filed as part of this Form 10-K. (i) Reports of Independent Registered Public Accounting Firms (ii) Consolidated Balance Sheets (iii) Consolidated Statements of Income (iv) Consolidated Statements of Comprehensive Income (v) Consolidated Statements of Changes in Shareholders’ Equity (vi) Consolidated Statements of Cash Flows (vii) Notes to Consolidated Financial Statements (a)(2) Financial Statement Schedules None. (a)(3) Exhibits 3.1 3.2 4.1 4.2 10.1 10.2 10.3 10.4 10.5 10.6 10.7 Articles of Organization of Provident Bancorp, Inc. (incorporated by reference to Exhibit 3.1 to the Registration Statement on Form S-1 of Provident Bancorp, Inc. (file no. 333-232018), initially filed with the Securities and Exchange Commission on June 7, 2019) Bylaws of Provident Bancorp, Inc. (incorporated by reference to Exhibit 3.2 to the Registration Statement on Form S-1 of Provident Bancorp, Inc. (file no. 333-232018), initially filed with the Securities and Exchange Commission on June 7, 2019) Form of Common Stock Certificate of Provident Bancorp, Inc. (incorporated by reference to Exhibit 4 to the Registration Statement on Form S-1 of Provident Bancorp, Inc. (file no. 333-232018), initially filed with the Securities and Exchange Commission on June 7, 2019) Description of registrant’s securities (incorporated by reference to Exhibit 4.2 to the Annual Report on Form 10-K of Provident Bancorp, Inc. for the year ended December 31, 2019 (file no. 001-39090), filed by the Company under the Exchange Act on March 13, 2020) Employment Agreement with David P. Mansfield † (incorporated by reference to Exhibit 10.2 to the Registration Statement on Form S-1 of Provident Bancorp, Inc. (file no. 333-202716), initially filed with the Securities and Exchange Commission on March 13, 2015) Employment Agreement with Carol L. Houle † (incorporated by reference to Exhibit 10.4 to the Registration Statement on Form S-1 of Provident Bancorp, Inc. (file no. 333-202716), initially filed with the Securities and Exchange Commission on March 13, 2015) Amended and Restated Supplemental Executive Retirement Agreement with David P. Mansfield † (incorporated by reference to Exhibit 10.5 to the Registration Statement on Form S-1 of Provident Bancorp, Inc. (file no. 333-202716), initially filed with the Securities and Exchange Commission on March 13, 2015) Amended and Restated Supplemental Executive Retirement Agreement with Charles F. Withee † (incorporated by reference to Exhibit 10.6 to the Registration Statement on Form S-1 of Provident Bancorp, Inc. (file no. 333-202716), initially filed with the Securities and Exchange Commission on March 13, 2015) Supplemental Executive Retirement Agreement with Carol L. Houle † (incorporated by reference to Exhibit 10.7 to the Registration Statement on Form S-1 of Provident Bancorp, Inc. (file no. 333-202716), initially filed with the Securities and Exchange Commission on March 13, 2015) The Provident Bank Executive Annual Incentive Plan † (incorporated by reference to Exhibit 10.8 to the Registration Statement on Form S-1 of Provident Bancorp, Inc. (file no. 333-202716), initially filed with the Securities and Exchange Commission on March 13, 2015) The Provident Bank 2005 Amended and Restated Long-Term Incentive Plan † (incorporated by reference to Exhibit 10.9 to the Registration Statement on Form S-1 of Provident Bancorp, Inc. (file no. 333-202716), initially filed with the Securities and Exchange Commission on March 13, 2015) 51 10.8 Provident Bancorp, Inc. 2016 Equity Incentive Plan† (incorporated by reference to Appendix A to the definitive proxy statement for the Special Meeting of Shareholders of Provident Bancorp, Inc. (File No. 001-37504), filed by the Company under the Exchange Act on August 9, 2016) 10.9 Form of Incentive Stock Option Award Agreement† (incorporated by reference to Exhibit 10.2 to the Registration Statement on Form S-8 (File No. 333-214702), filed with the Securities and Exchange Commission on November 18, 2016) 10.10 Form of Non-Statutory Incentive Stock Option Award Agreement† (incorporated by reference to Exhibit 10.3 to the Registration Statement on Form S-8 (File No. 333-214702), filed with the Securities and Exchange Commission on November 18, 2016) 10.11 Form of Restricted Stock Award Agreement† (incorporated by reference to Exhibit 10.4 to the Registration Statement on Form S-8 (File No. 333-214702), filed with the Securities and Exchange Commission on November 18, 2016) 10.12 First Amendment to Employment Agreement with David P. Mansfield† (incorporated by reference to Exhibit 10.1 to the Current Report on Form 8-K of Provident Bancorp, Inc. (File No. 001-37504), filed by the Company under the Exchange Act on December 26, 2018) 10.13 First Amendment to Employment Agreement with Carol L. Houle† (incorporated by reference to Exhibit 10.3 to the Current Report on Form 8-K of Provident Bancorp, Inc. (File No. 001-37504), filed by the Company under the Exchange Act on December 26, 2018) 10.14 Provident Bancorp, Inc. 2020 Equity Incentive Plan (incorporated by reference to Appendix A to the proxy statement for the Special Meeting of Shareholders of Provident Bancorp, Inc. (file no. 001-39090), filed by the Company under the Exchange Act on October 19, 2020) 10.15 Amendment One to the Amended and Restated Supplemental Executive Retirement Agreement for David P. Mansfield† (incorporated by reference to Exhibit 10.1 to the Current Report on Form 8-K of Provident Bancorp, Inc. (File No. 001- 39090), filed under the Exchange Act on December 23, 2020) 10.16 Amendment One to the Amended and Restated Supplemental Executive Retirement Agreement for Charles F. Withee† (incorporated by reference to Exhibit 10.2 to the Current Report on Form 8-K of Provident Bancorp, Inc. (File No. 001- 39090), filed under the Exchange Act on December 23, 2020) 10.17 Deferred Cash Bonus Agreement with David P. Mansfield† (incorporated by reference to Exhibit 10.3 to the Current Report on Form 8-K of Provident Bancorp, Inc. (File No. 001-39090), filed under the Exchange Act on December 23, 2020) 10.18 Employment Agreement with Charles F. Withee† (incorporated by reference to Exhibit 10.4 to the Current Report on Form 8-K of Provident Bancorp, Inc. (File No. 001-39090), filed under the Exchange Act on December 23, 2020) 10.19 Form of Incentive Stock Option Award Agreement† (incorporated by reference to Exhibit 10.2 to the Registration Statement on Form S-8 (File No. 333-250886), filed with the Securities and Exchange Commission on November 23, 2020) 10.20 Form of Non-Qualified Stock Options Award Agreement† (incorporated by reference to Exhibit 10.3 to the Registration Statement on Form S-8 (File No. 333-250886), filed with the Securities and Exchange Commission on November 23, 2020) 10.21 Form of Restricted Stock Award Agreement† (incorporated by reference to Exhibit 10.4 to the Registration Statement on Form S-8 (File No. 333-250886), filed with the Securities and Exchange Commission on November 23, 2020) 21 Subsidiaries of the Registrant (incorporated by reference to Exhibit 21 to the Registration Statement on Form S-1 of Provident Bancorp, Inc. (file no. 333-232018), initially filed with the Securities and Exchange Commission on June 7, 2019) 23.1 23.2 31.1 Consent of Independent Registered Public Accounting Firm (Crowe LLP) Consent of Independent Registered Public Accounting Firm (Whittlesey PC) Certification of Chief Executive Officer pursuant to Rule 13a-14(a) of the Securities Exchange Act of 1934, as amended, as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002 31.2 Certification of Chief Financial Officer pursuant to Rule 13a-14(a) of the Securities Exchange Act of 1934, as amended, as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002 32 Certification of Chief Executive Officer and Chief Financial Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002 101 The following financial statements from Provident Bancorp, Inc.’s Annual Report on Form 10-K for the year ended December 31, 2020, filed on March 25, 2021, formatted in XBRL: (i) Consolidated Balance Sheets, (ii) Consolidated Statements of Income, (iii) Consolidated Statements of Comprehensive Income, (iv) Consolidated Statements of Changes in Shareholders’ Equity, (v) Consolidated Statements of Cash Flows, and (vi) the Notes to Consolidated Financial Statements. _________________ † Compensatory arrangements. ITEM 16. FORM 10-K SUMMARY None. 52 Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized. SIGNATURES Date: March 25, 2021 PROVIDENT BANCORP, INC. /s/ David P. Mansfield David P. Mansfield President and Chief Executive Officer Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of the Registrant and in the capacities and on the dates indicated. Signatures Title Date /s/ David P. Mansfield David P. Mansfield /s/ Carol L. Houle Carol L. Houle /s/ Frank G. Cousins, Jr. Frank G. Cousins, Jr. /s/ James A. DeLeo James A. DeLeo /s/ Lisa B. DeStefano Lisa B. DeStefano /s/ Jay E. Gould Jay E. Gould /s/ Laurie H. Knapp Laurie H. Knapp /s/ Barbara A. Piette Barbara A. Piette /s/ Joseph B. Reilly Joseph B. Reilly /s/ Arthur W. Sullivan Arthur W. Sullivan /s/ Charles F. Withee Charles F. Withee President and Chief Executive Officer (Principal Executive Officer) March 25, 2021 Executive Vice President and Chief Financial Officer (Principal Financial and Accounting Officer) March 25, 2021 March 25, 2021 March 25, 2021 March 25, 2021 March 25, 2021 March 25, 2021 March 25, 2021 March 25, 2021 March 25, 2021 March 25, 2021 Director Director Director Director Director Director Director Director Director 53 PROVIDENT BANCORP, INC. AND SUBSIDIARY TABLE OF CONTENTS Reports of Independent Registered Public Accounting Firms Consolidated Balance Sheets Consolidated Statements of Income Consolidated Statements of Comprehensive Income Consolidated Statements of Changes in Shareholders’ Equity Consolidated Statements of Cash Flows Notes to Consolidated Financial Statements F-1 F-4 F-5 F-6 F-7 F-8 F-10 F-i REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM Shareholders and the Board of Directors of Provident Bancorp, Inc. and Subsidiary Amesbury, Massachusetts Opinion on the Financial Statements We have audited the accompanying consolidated balance sheet of Provident Bancorp, Inc. and Subsidiary (the "Company") as of December 31, 2020, the related consolidated statements of income, comprehensive income, changes in shareholders’ equity, and cash flows for the year ended December 31, 2020, and the related notes (collectively referred to as the "financial statements"). In our opinion, the financial statements present fairly, in all material respects, the financial position of the Company as of December 31, 2020 and the results of its operations and its cash flows for the year ended December 31, 2020, in conformity with accounting principles generally accepted in the United States of America. Basis for Opinion These financial statements are the responsibility of the Company's management. Our responsibility is to express an opinion on the Company's financial statements based on our audit. We are a public accounting firm registered with the Public Company Accounting Oversight Board (United States) ("PCAOB") and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB. We conducted our audit in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement, whether due to error or fraud. Our audit included performing procedures to assess the risks of material misstatement of the financial statements, whether due to error or fraud, and performing procedures that respond to those risks. Such procedures included examining, on a test basis, evidence regarding the amounts and disclosures in the financial statements. Our audit also included evaluating the accounting principles used and significant estimates made by management, as well as evaluating the overall presentation of the financial statements. We believe that our audit provides a reasonable basis for our opinion. Critical Audit Matter The critical audit matter communicated below is a matter arising from the current period audit of the consolidated financial statements that was communicated or required to be communicated to the audit committee and that: (i) relates to accounts or disclosures that are material to the consolidated financial statements and (ii) involved our especially challenging, subjective, or complex judgments. The communication of critical audit matters does not alter in any way our opinion on the consolidated financial statements, taken as a whole, and we are not, by communicating the critical audit matter below, providing a separate opinion on the critical audit matter or on the accounts or disclosures to which it relates. Allowance for Loan Losses – Qualitative factors As more fully described in Note 1 and Note 5 to the consolidated financial statements, the Company’s allowance for loan losses represents management’s best estimate of probable incurred losses in the loan portfolio. The general component of the allowance for loan losses is based on historical loss experience adjusted for qualitative factors stratified by all loan segments. This historical loss factor is adjusted for the following qualitative factors: levels/trends in delinquencies and non- accruals, economic conditions, portfolio trends, portfolio concentrations, loan grading and management’s discretion. The principal consideration for our determination that auditing the allowance for loan losses risk factors applied to adjust historical loss experience (qualitative factors) is a critical audit matter is the high degree of subjectivity involved in management’s assignment of values to reflect current portfolio conditions based on management’s best judgement associated with each risk factor, and the significant degree of auditor judgement and audit effort. F-1 Our audit procedures related to the allowance loan losses qualitative factors included the following procedures to address the critical audit matter.  Substantive tests included: o Data inputs used to adjust historical loss rates by qualitative factors were agreed to source documentation. o Evaluating the reliability and relevance of the underlying objective data used to derive the qualitative factors. Based on the underlying data, we evaluated the reasonableness of management’s designation of improving, stable or declining conditions and the resulting adjustment to the historical loss experience. o Analytical procedures were performed to evaluate changes that occurred in the allowance for loan losses for loans collectively evaluated for impairment. We have served as the Company's auditor since 2020. /s/ Crowe LLP Boston, Massachusetts March 25, 2021 F-2 REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM To the Board of Directors and Shareholders Provident Bancorp, Inc. and Subsidiary Opinion on the Financial Statements We have audited the accompanying consolidated balance sheet of Provident Bancorp, Inc. and subsidiary (the “Company”) as of December 31, 2019, and the related consolidated statements of income, comprehensive income, changes in shareholders’ equity, and cash flows for the year then ended, and the related notes (collectively referred to as the financial statements). In our opinion, the financial statements present fairly, in all material respects, the financial position of the Company as of December 31, 2019, and the results of their operations and their cash flows for the year then ended, in conformity with accounting principles generally accepted in the United States of America. Basis for Opinion These financial statements are the responsibility of the Company’s management. Our responsibility is to express an opinion on the Company’s financial statements based on our audit. We are a public accounting firm registered with the Public Company Accounting Oversight Board (United States) (PCAOB) and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB. We conducted our audit in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement, whether due to error or fraud. The Company is not required to have, nor were we engaged to perform, an audit of its internal control over financial reporting. As part of our audit, we are required to obtain an understanding of internal control over financial reporting, but not for the purpose of expressing an opinion on the effectiveness of the Company’s internal control over financial reporting. Accordingly, we express no such opinion. Our audit included performing procedures to assess the risks of material misstatement of the financial statements, whether due to error or fraud, and performing procedures that respond to those risks. Such procedures included examining, on a test basis, evidence regarding the amounts and disclosures in the financial statements. Our audit also included evaluating the accounting principles used and significant estimates made by management, as well as evaluating the overall presentation of the financial statements. We believe that our audit provides a reasonable basis for our opinion. /s/ Whittlesey PC We have served as the Company’s auditor since 2013. Hartford, Connecticut March 13, 2020 F-3 PROVIDENT BANCORP, INC. CONSOLIDATED BALANCE SHEETS December 31, 2020 and 2019 (In thousands) Assets Cash and due from banks Short-term investments Cash and cash equivalents Debt securities available-for-sale (at fair value) Federal Home Loan Bank stock, at cost Loans, net of allowance for loan losses of $18,518 and $13,844 as of December 31, 2020 and 2019, respectively Bank owned life insurance Premises and equipment, net Accrued interest receivable Right-of-use assets Other assets Total assets Liabilities and Shareholders' Equity Deposits: Noninterest-bearing Interest-bearing Total deposits Long-term borrowings Operating lease liabilities Other liabilities Total liabilities Shareholders' equity: Preferred stock; authorized 50,000 shares: no shares issued and outstanding Common stock, $0.01 par value, 100,000,000 shares authorized; 19,047,544 and 19,473,818 shares issued and outstanding at December 31, 2020 and 2019, respectively Additional paid in capital Retained earnings Accumulated other comprehensive income Unearned compensation - ESOP Total shareholders' equity Total liabilities and shareholders' equity ___________________ $ $ $ 2020 2019 11,830 $ 71,989 83,819 32,215 895 1,314,810 36,684 14,716 6,371 4,258 12,013 1,505,781 $ 383,079 $ 854,349 1,237,428 13,500 4,488 14,509 1,269,925 11,990 47,668 59,658 41,790 1,416 959,286 26,925 14,728 2,854 3,713 11,418 1,121,788 222,088 627,817 849,905 24,998 3,877 12,075 890,855 — — 191 139,450 104,508 1,058 (9,351) 235,856 1,505,781 $ 195 146,174 94,159 458 (10,053) 230,933 1,121,788 $ The accompanying notes are an integral part of these consolidated financial statements. F-4 PROVIDENT BANCORP, INC. AND SUBSIDIARY CONSOLIDATED STATEMENTS OF INCOME For the Years Ended December 31, 2020 and 2019 (In thousands) Interest and dividend income: Interest and fees on loans Interest and dividends on debt securities available-for-sale Interest on short-term investments Total interest and dividend income Interest expense: Interest on deposits Interest on borrowings Total interest expense Net interest and dividend income Provision for loan losses Net interest and dividend income after provision for loan losses Noninterest income: Customer service fees on deposit accounts Service charges and fees - other Gain on sales of securities, net Bank owned life insurance Other income Total noninterest income Noninterest expense: Salaries and employee benefits Occupancy expense Equipment expense Deposit insurance Data processing Marketing expense Professional fees Directors' compensation Software depreciation and implementation Write down of other assets and receivables Other Total noninterest expense Income before income tax expense Income tax expense Net income Earnings per share: Basic Diluted Weighted Average Shares: Basic Diluted 2020 2019 $ 59,391 $ 913 99 60,403 5,203 728 5,931 54,472 5,597 48,875 1,331 1,322 — 809 81 3,543 23,175 1,684 577 416 1,000 223 1,868 750 959 2,207 2,949 35,808 16,610 4,625 11,985 $ 0.66 $ 0.66 $ $ $ $ 49,693 1,549 296 51,538 6,258 1,890 8,148 43,390 5,326 38,064 1,452 1,783 113 699 64 4,111 18,243 1,968 444 203 826 385 1,210 741 734 — 2,802 27,556 14,619 3,811 10,808 0.60 0.60 18,090,229 18,131,025 17,958,186 18,066,968 The accompanying notes are an integral part of these consolidated financial statements. F-5 PROVIDENT BANCORP, INC. AND SUBSIDIARY CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME For the Years Ended December 31, 2020 and 2019 (In thousands) Net income Other comprehensive income: Unrealized holding gains on available-for-sale securities Reclassification adjustment for realized gains in net income Unrealized gains Income tax effect Other comprehensive income, net of tax Total comprehensive income 2020 2019 $ 11,985 $ 10,808 805 — 805 (205) 600 12,585 $ 1,070 (113) 957 (244) 713 11,521 $ The accompanying notes are an integral part of these consolidated financial statements. F-6 PROVIDENT BANCORP, INC. AND SUBSIDIARY CONSOLIDATED STATEMENTS OF CHANGES IN SHAREHOLDERS’ EQUITY For the Years Ended December 31, 2020 and 2019 Additional Paid-in Capital Retained Earnings Accumulated Other Unearned Comprehensive Compensation Treasury Income (Loss) ESOP Stock 83,351 $ 10,808 — (255) $ — 713 (In thousands, except share data) Balance, December 31, 2018 Net income Other comprehensive income Stock-based compensation expense Restricted stock award grants Corporate reorganization: Conversion of Provident Bancorp Purchase by ESOP Treasury stock retired Contribution from Provident Bancorp Shares surrendered related to tax withholdings on restricted stock awards ESOP shares earned Balance, December 31, 2019 Net income Dividends declared ($0.03 per share) Other comprehensive income Stock-based compensation expense Restricted stock award grants net of forfeitures Repurchase of common stock Shares surrendered related to tax withholdings on restricted stock awards ESOP shares earned Shares of Common Stock (1) 19,455,503 $ Common Stock — — — 5,907 — $ — — — — 45,895 $ — — 999 — (788,152) 816,992 — 195 — — 91,383 8,170 (788) — — 372 (16,432) — 19,473,818 — — — — — — 195 — (193) 336 146,174 — — — 94,159 11,985 — — — — (1,636) — — 1,089 311,769 (724,741) 3 (7) (3) (7,818) (13,302) — — — (131) 139 — — — — — — — — — — — (2,619) $ — — — — (788) $ — — Total 125,584 10,808 713 — — 999 — — (8,170) — — — 788 91,578 — — — — 372 — 736 (10,053) — — — — — — — — — — — — (193) 1,072 230,933 11,985 (1,636) 600 — 1,089 — — — (7,825) — 702 — — (131) 841 — — — — — — — — 458 — — 600 — — — — — Balance, December 31, 2020 ___________________ 19,047,544 $ 191 $ 139,450 $ 104,508 $ 1,058 $ (9,351) $ — $ 235,856 (1) Share amounts related to periods prior to the date of the Conversion (October 16, 2019) have been restated to give the retroactive recognition to the exchange ratio applied in the Conversion (2.0212-to-one) (see Note 1). The accompanying notes are an integral part of these consolidated financial statements. F-7 PROVIDENT BANCORP, INC. AND SUBSIDIARY CONSOLIDATED STATEMENTS OF CASH FLOWS For the Years Ended December 31, 2020 and 2019 (In thousands) Cash flows from operating activities: 2020 2019 Net income Adjustments to reconcile net income to net cash provided by operating activities: $ 11,985 $ 10,808 Amortization of securities premiums, net of accretion ESOP expense Gain on sale of securities, net Change in deferred loan fees, net Provision for loan losses Depreciation and amortization Gain on disposal of premises and equipment Increase in accrued interest receivable Deferred tax benefit Stock-based compensation expense Bank owned life insurance income Expense recovery from sale of other real estate owned Principal repayments of operating lease liabilities Increase in other assets Increase (decrease) in other liabilities Net cash provided by operating activities Cash flows from investing activities: Purchases of debt securities available-for-sale Proceeds from sales of debt securities available-for-sale Proceeds from pay downs, maturities and calls of debt securities available-for-sale Redemption of Federal Home Loan Bank stock Loan originations and purchases, net of paydowns Cash paid for mortgage warehouse asset purchase, net (1) Additions to premises and equipment Additions to other real estate owned Proceeds from sale of equipment Purchase of bank owned life insurance Proceeds from sales of other real estate owned Cash received from Provident Bancorp Write down of other assets and receivables Net cash used in investing activities 266 841 — 2,023 5,597 1,091 — (3,267) (2,202) 1,089 (809) — (82) (785) 2,434 18,181 — — 10,114 521 (296,472) (66,962) (911) — — (8,950) — — 2,207 (360,453) 218 1,072 (113) 989 5,326 1,391 (9) (216) (1,049) 999 (699) (138) (61) (810) (200) 17,508 (13,729) 13,565 10,629 1,234 (124,358) — (6,245) (64) 85 — 1,878 372 — (116,633) The accompanying notes are an integral part of these consolidated financial statements. F-8 PROVIDENT BANCORP, INC. AND SUBSIDIARY CONSOLIDATED STATEMENTS OF CASH FLOWS (CONTINUED) For the Years Ended December 31, 2020 and 2019 (In thousands) Cash flows from financing activities: Net increase in noninterest-bearing accounts Net increase in interest-bearing accounts Cash dividends paid on common stock Net change in short-term borrowings Payments made on Federal Home Loan Bank long-term advances Shares surrendered related to tax withholdings on restricted stock awards Repurchase of common stock Proceeds from sale of common stock, net Net cash provided by financing activities Net increase in cash and cash equivalents Cash and cash equivalents at beginning of year Cash and cash equivalents at end of year Supplemental disclosures: Interest paid Income taxes paid Recognition of right-of-use assets in premises and equipment Recognition of operating lease liabilities Reclassification of accrued rent from other liabilities to premises and equipment Loan originated from sale of premises and equipment Loans transferred to other assets Reclassification of premises and equipment to other assets ___________________ 2020 2019 160,991 226,532 (1,636) — (11,498) (131) (7,825) — 366,433 24,161 59,658 83,819 $ 5,932 $ 6,264 693 693 — — — 3 84,787 (2,978) — (38,024) (5,000) (193) — 91,578 130,170 31,045 28,613 59,658 8,148 5,008 3,836 3,938 102 6,455 740 — $ $ (1) See Note 16 for information regarding the mortgage warehouse asset purchase. The accompanying notes are an integral part of these consolidated financial statements. F-9 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS NOTE 1 — NATURE OF OPERATIONS Provident Bancorp, Inc. (the “Company”) is a Maryland corporation that was incorporated in June 2019 to be the successor corporation to Provident Bancorp, Inc. (“Old Provident”), a Massachusetts corporation, upon completion of the second-step mutual-to-stock conversion (the “Conversion”) of Provident Bancorp (the “MHC”), the top tier mutual holding company of Old Provident. Old Provident was the former mid-tier holding company for The Provident Bank (“BankProv” or the “Bank”). Prior to completion of the Conversion, approximately 52% of the shares of common stock of Old Provident were owned by the MHC. In conjunction with the Conversion, the MHC was merged into the Company (and ceased to exist) and the Company became its successor under the name Provident Bancorp, Inc. The Conversion was completed on October 16, 2019. The Company raised gross proceeds of $102.1 million by selling 10,212,397 shares of common stock at $10.00 per share in the second-step stock offering. The Company utilized $8.2 million of the proceeds to lend to its Employee Stock Ownership Plan (the “ESOP”) for the acquisition of an additional 816,992 shares at $10.00 per share. Expenses incurred related to the offering were $2.4 million, and have been recorded against offering proceeds. The Company invested $45.8 million of the net proceeds it received from the sale into the Bank’s operations and has retained the remaining amount for general corporate purposes. Concurrent with the completion of the stock offering, each share of Old Provident common stock owned by public stockholders (stockholders other than the MHC) was exchanged for 2.0212 shares of Company common stock. A total of 19,484,343 shares of common stock were outstanding following the completion of the stock offering. The Bank, headquartered in Amesbury, Massachusetts, operates its business from seven banking offices located in Amesbury and Newburyport, Massachusetts and Portsmouth, Exeter, Bedford, and Seabrook, New Hampshire. The Bank also has loan production offices in Boston, Massachusetts and Ponte Vedra, Florida. The Bank provides a variety of financial services to small businesses and individuals. Its primary deposit products are checking, savings and term certificate accounts and its primary lending products are commercial mortgages, commercial loans and mortgage warehouse loans. NOTE 2 — ACCOUNTING POLICIES The accounting and reporting policies of the Company conform to accounting principles generally accepted in the United States of America (“GAAP”) and predominant practices within the banking industry. The consolidated financial statements were prepared using the accrual basis of accounting. Use of Estimates To prepare financial statements in conformity with GAAP management makes estimates and assumptions based on available information. These estimates and assumptions affect the amounts reported in the financial statements and the disclosures provided, and actual results could differ. Basis of Presentation The consolidated financial statements include the accounts of Provident Bancorp, Inc., its wholly owned subsidiary, the Bank, and the Bank’s wholly owned subsidiaries, Provident Security Corporation and 5 Market Street Security Corporation. Provident Security Corporation and 5 Market Street Security Corporation were established to buy, sell, and hold investments for their own account. All material intercompany balances and transactions have been eliminated in consolidation. Significant Concentrations of Credit Risk The primary lending area for the includes Northeastern Massachusetts and Southern New Hampshire, with a focus on Essex County, Massachusetts, and Hillsborough and Rockingham Counties, New Hampshire, which are part of, and bedroom communities to, the technology corridor between Boston, Massachusetts and Concord, New Hampshire. In 2018, the Bank started offering its enterprise value loan product nationally. In 2020, the Bank purchased a warehouse lending business which is located in Ponte Vedra, Florida and targets national credit worthy, small to mid-cap non-bank mortgage origination companies for facility lines. The primary deposit- gathering area is currently concentrated in Essex County, Massachusetts, and Rockingham County and Hillsborough County, New Hampshire. The Company believes that it does not have any significant loan concentrations or investment securities in any one industry or with any customer. Reclassification Certain amounts in the prior year have been reclassified to be consistent with the current year's consolidated financial statement presentation, and the reclassifications had no effect on the net income reported in the consolidated income statement. F-10 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS Cash and Cash Equivalents Cash and cash equivalents include cash, deposits with other financial institutions with maturities fewer than 90 days, and federal funds sold. Net cash flows are reported for customer loan and deposit transactions and interest-bearing deposits in other financial institutions. Debt Securities Debt securities are classified as held to maturity and carried at amortized cost when management has the positive intent and ability to hold them to maturity. Debt securities are classified as available-for-sale when they might be sold before maturity. Debt securities available-for-sale are carried at fair value, with unrealized holding gains and losses reported in other comprehensive income, net of tax. Interest income includes amortization of purchase premium or discount. Premiums and discounts on securities are amortized on the level-yield method without anticipating prepayments, except for mortgage backed securities where prepayments are anticipated. Gains and losses on sales are recorded on the trade date and determined using the specific identification method. The Company evaluates debt securities for other-than-temporary impairment (“OTTI”) on at least a quarterly basis, and more frequently when economic or market conditions warrant such an evaluation. For debt securities in an unrealized loss position, management considers the extent and duration of the unrealized loss, and the financial condition and near-term prospects of the issuer. The Company also assesses whether it intends to sell, or it is more likely than not that it will be required to sell, a debt security in an unrealized loss position before recovery of its amortized cost basis. If either of the criteria regarding intent or requirement to sell is met, the entire difference between amortized cost and fair value is recognized as impairment through earnings. For debt securities that do not meet the aforementioned criteria, the amount of impairment is split into two components as follows: 1) OTTI related to credit loss, which must be recognized in the income statement and 2) OTTI related to other factors, which is recognized in other comprehensive income. The credit loss is defined as the difference between the present value of the cash flows expected to be collected and the amortized cost basis. Federal Home Loan Bank Stock As a member of the Federal Home Loan Bank of Boston (the “FHLB”), the Company is required to invest in $100 par value stock of the FHLB. The FHLB capital structure mandates that members own stock as determined by their Total Stock Investment Requirement which is the sum of a member’s Membership Stock Investment Requirement and Activity-Based Stock Investment Requirement. FHLB stock is carried at cost, classified as a restricted security, and periodically evaluated for impairment based on ultimate recovery of par value. Both cash and stock dividends are reported as income. Loans Loan receivables that management has the intent and ability to hold until maturity or payoff are reported at their outstanding principal balances adjusted for amounts due to borrowers on unadvanced loans, any charge-offs, the allowance for loan losses and any deferred fees or costs on originated loans, or unamortized premiums or discounts on purchased loans. Interest income is accrued on the unpaid principal balance. Loan origination and commitment fees and certain direct origination costs are deferred, and the net amount is recognized as an adjustment of the related loan yield using the interest method. The Company is amortizing these amounts over the contractual life of the related loans. Commercial real estate loans and commercial business loans and leases which are 90 days or more past due are generally placed on non- accrual status, unless secured by sufficient cash or other assets immediately convertible to cash. Residential real estate loans are generally placed on non-accrual status when reaching 90 days past due or in process of collection. Past due status is based on the contractual terms of the loan. All closed-end consumer loans 90 days or more past due and any equity line in the process of foreclosure are placed on non- accrual status. Secured consumer loans are written down to realizable value and unsecured consumer loans are charged-off upon reaching 120 or 180 days past due depending on the type of loan. When a loan has been placed on non-accrual status, previously accrued and uncollected interest is reversed against interest on loans. A loan can be returned to accrual status when collectability of principal is reasonably assured and the loan has performed for a period of time, generally six months. Interest income received on non-accrual loans is accounted for on the cash basis or cost-recovery method, until qualifying for return to accrual. F-11 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS Cash receipts of interest income on impaired loans are credited to principal to the extent necessary to eliminate doubt as to the collectability of the net carrying amount of the loan. Some or all of the cash receipts of interest income on impaired loans is recognized as interest income if the remaining net carrying amount of the loan is deemed to be fully collectible. When recognition of interest income on an impaired loan on a cash basis is appropriate, the amount of income that is recognized is limited to that which would have been accrued on the net carrying amount of the loan at the contractual interest rate. Any cash interest payments received in excess of the limit and not applied to reduce the net carrying amount of the loan are recorded as recoveries of charge-offs until the charge-offs are fully recovered. Troubled debt restructurings: Loans are considered to be troubled debt restructurings (“TDRs”) when the Company has granted concessions to a borrower due to the borrower’s financial condition that it otherwise would not have considered. These concessions may include modifications of the terms of the debt such as deferral of payments, extension of maturity, reduction of principal balance, reduction of the stated interest rate other than normal market rate adjustments, or a combination of these concessions. Debt may be bifurcated with separate terms for each tranche of the restructured debt. Restructuring of a loan in lieu of aggressively enforcing the collection of the loan may benefit the Company by increasing the ultimate probability of collection. Restructured loans are classified as accruing or non-accruing based on management’s assessment of the collectability of the loan. Loans which are already on nonaccrual status at the time of the restructuring generally remain on non-accrual status for approximately six months before management considers such loans for return to accruing status. Accruing restructured loans are placed into non-accrual status if and when the borrower fails to comply with the restructured terms and management deems it unlikely that the borrower will return to a status of compliance in the near term. Loan modifications and payment deferrals as a result of COVID-19 that meet the criteria established under Section 4013 of the CARES Act or under applicable interagency guidance of the federal banking regulators are excluded from evaluation of TDR classification and will continue to be reported as current during the payment deferral period. The Company’s policy is to continue to accrue interest during the deferral period. The Company continues to monitor the accrued interest receivable related to these loan modifications for collectability. Loans not meeting the CARES Act or regulatory guidance are evaluated for TDR and non-accrual treatment under the Company’s existing policies and procedures. Allowance for Loan Losses The allowance for loan losses is a valuation allowance for probable incurred credit losses. Loan losses are charged against the allowance when management believes the uncollectability of a loan balance is confirmed. Subsequent recoveries, if any, are credited to the allowance. Management estimates the allowance balance required using past loan loss experience, the size and composition of the portfolio, information about specific borrower situations and estimated collateral values, economic conditions, and other factors. Allocations of the allowance may be made for specific loans, but the entire allowance is available for any loan that, in management’s judgment, should be charged off. The allowance consists of specific and general components. The specific component relates to loans that are individually classified as impaired when, based on current information and events, it is probable that the Company will be unable to collect all amounts due according to the contractual terms of the loan agreement. Loans for which the terms have been modified resulting in a concession, and for which the borrower is experiencing financial difficulties, are considered troubled debt restructurings (“TDRs”) and are classified as impaired. The Company classifies a loan as impaired when, based on current information and events, it is probable that it will be unable to collect the scheduled payments of principal or interest when due according to the contractual terms of the loan agreement. Factors considered by management in determining impairment include payment status, collateral value, and the probability of collecting scheduled principal and interest payments when due. Loans that experience insignificant payment delays and payment shortfalls generally are not classified as impaired. Management determines the significance of payment delays and payment shortfalls on a case-by-case basis, taking into consideration the circumstances surrounding the loan and the borrower, including the length of the delay, the reasons for the delay, the borrower’s prior payment record, and the amount of the shortfall in relation to the principal and interest owed. Large groups of smaller balance homogeneous loans are collectively evaluated for impairment. Accordingly, we do not separately identify individual consumer and residential loans for impairment disclosures. The general component of the allowance for loan losses is based on historical loss experience adjusted for qualitative factors stratified by all loan segments. Management uses a rolling average of historical losses based on a time frame appropriate to capture relevant loss data for each loan segment. The historical loss factors are adjusted for the following qualitative factors: levels/trends in delinquencies and non-accruals, economic conditions, portfolio trends, portfolio concentrations, loan grading and management’s discretion. The allowance for loan loss is determined based on the various risk characteristics of each loan segment. Risk characteristics relevant to each portfolio segment are as follows: F-12 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS Commercial real estate: Loans in this segment are primarily income-producing properties throughout Massachusetts and New Hampshire. The underlying cash flows generated by the properties are adversely impacted by a downturn in the economy as evidenced by increased vacancy rates, which in turn, will have an effect on the credit quality in this segment. Management periodically obtains rent rolls and continually monitors the cash flows of these loans. Commercial: Loans in this segment are made to businesses and are generally secured by assets of the business. Repayment is expected from the cash flows of the business. A weakened economy, and resultant decreased consumer spending, will have an effect on the credit quality in this segment. Residential real estate: The Company generally does not originate loans with a loan-to-value ratio greater than 80% and does not grant subprime loans. Loans with loan to value ratios greater than 80% require the purchase of private mortgage insurance. All loans in this segment are collateralized by owner-occupied residential real estate and repayment is dependent on the credit quality of the individual borrower. The overall health of the economy, including unemployment rates and housing prices, will have an effect on the credit quality in this segment. Construction and land development: Loans in this segment primarily include speculative and pre-sold real estate development loans for which payment is derived from sale of the property and a conversion of the construction loans to permanent loans for which payment is then derived from cash flows of the property. Credit risk is affected by cost overruns, time to sell at an adequate price, and market conditions. Consumer: Loans in this segment are generally unsecured and repayment is dependent on the credit quality of the individual borrower. Mortgage warehouse: Loans in this segment are primarily facility lines to non-bank mortgage origination companies. The underlying collateral of these loans are residential real estate loans. Loans are originated by the mortgage companies for sale into secondary markets, which is typically within 15 days of the loan closure. The primary source of repayment is the cash flow upon the sale of the loans. The credit risk associated with this type of lending is the risk that the mortgage companies are unable to sell the loans. The allocated component relates to loans that are classified as impaired. Impairment is measured on a loan by loan basis for commercial, commercial real estate and construction loans by either the present value of expected future cash flows discounted at the loan’s effective interest rate or the fair value of the collateral if the loan is collateral dependent. An allowance is established when the discounted cash flows (or collateral value) of the impaired loan is lower than the carrying value of that loan. Troubled debt restructurings are individually evaluated for impairment and included in the separately identified impairment disclosures. TDRs are measured at the present value of estimated future cash flows using the loan’s effective rate at inception. If a TDR is considered to be a collateral dependent loan, the loan is reported, net, at the fair value of the collateral. For TDRs that subsequently default, the Company determines the amount of the allowance on that loan in accordance with the accounting policy for the allowance for loan losses on loans individually identified as impaired. An unallocated component can be maintained to cover uncertainties that could affect management’s estimate of probable losses. The unallocated component of the allowance reflects the margin of imprecision inherent in the underlying assumptions used in the methodologies for estimating allocated and general reserves in the portfolio. Bank Owned Life Insurance Bank owned life insurance policies are reflected on the consolidated balance sheets at cash surrender value. Changes in the net cash surrender value of the policies, as well as insurance proceeds received, are reflected in non-interest income on the consolidated statements of income and are not subject to income taxes. Premises and Equipment Premises and equipment are stated at cost, less accumulated depreciation and amortization. Cost and related allowances for depreciation and amortization of premises and equipment retired or otherwise disposed of are removed from the respective accounts with any gain or loss included in income or expense. Depreciation on building and leasehold improvements is calculated primarily using the straight- line method with useful lives of seven to 40 years. Furniture and fixtures are depreciated using the straight-line method with useful lives of one to 15 years. Computer equipment is also depreciated using the straight-line method with useful lives ranging from two to five years. Other Real Estate Owned and Repossessed Assets Assets acquired through, or in lieu of, loan foreclosure or repossession are held for sale and are initially recorded at the lower of the investment in the loan or fair value less estimated costs to sell at the date of foreclosure or repossession, establishing a new cost basis. F-13 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS Subsequently, valuations are periodically performed by management and the assets are carried at the lower of carrying amount or fair value less estimated costs to sell. Revenue and expenses from operations, changes in the valuation allowance, any direct write-downs and gains or losses on sales are included in other real estate owned expense. Revenue Recognition Revenue from contracts with customers in the scope of Accounting Standards Codification (“ASC”) ("Topic 606") is measured based on the consideration specified in the contract with a customer and excludes amounts collected on behalf of third parties. The Company recognizes revenue from contracts with customers when it satisfies its performance obligations. The Company’s performance obligations are generally satisfied as services are rendered and can either be satisfied at a point in time or over time. Unsatisfied performance obligations at the report date are not material to our consolidated financial statements. The Company recognizes revenue that is transactional in nature and such revenue is earned at a point in time. Revenue that is recognized at a point in time includes card interchange fees (fee income related to debit card transactions), ATM fees, wire transfer fees, overdraft charge fees, and stop-payment and returned check fees. Additionally, revenue is collected from loan fees, such as letters of credit, line renewal fees and application fees. Such revenue is derived from transactional information and is recognized as revenue immediately as the transactions occur or upon providing the service to complete the customer’s transaction. Leases The Company determines if an arrangement is a lease at inception. Lease right-of-use (“ROU”) assets represent the Company’s right to use an underlying asset for the lease term and operating lease liabilities represent the Company’s obligation to make lease payments arising from the lease. Lease ROU assets and lease liabilities are recognized at commencement date based on the present value of lease payments over the lease term. As the Company’s leases do not provide an implicit rate, the Company uses its incremental borrowing rate based on the information available at commencement date in determining the present value of lease payments. The lease ROU asset also includes any lease payments made and excludes lease incentives. The lease terms may include options to extend or terminate the lease when it is reasonably certain that the Company will exercise that option. Lease expense for lease payments is recognized on a straight-line basis over the lease term. The Company has lease agreements with lease and non-lease components, which are generally accounted for separately. Advertising The Company directly expenses costs associated with advertising as they are incurred. Earnings per Share Basic earnings per common share is net income divided by the weighted average number of common shares outstanding during the period. ESOP shares are considered outstanding for this calculation unless unallocated. Diluted earnings per common share includes the dilutive effect of additional potential common shares issuable under stock options. Earnings and dividends per share are restated for all stock splits and stock dividends through the date of issuance of the financial statements, if applicable. The Company’s unvested share-based payment awards do not contain rights to nonforfeitable dividends and as such are not considered participating. Employee Stock Ownership Plan Compensation expense for The Provident Bank Employee Stock Ownership Plan (the “ESOP”) is recorded at an amount equal to the shares allocated by the ESOP multiplied by the average fair value of the shares during the period. The Company recognizes compensation expense ratably over the year based upon the Company’s estimate of the number of shares expected to be allocated by the ESOP. Unearned compensation applicable to the ESOP is reflected as a reduction of shareholders’ equity on the consolidated balance sheets. The difference between the average fair value and the cost of the shares by the ESOP is recorded as an adjustment to additional paid-in- capital. Stock-based Compensation Plans The Company measures and recognizes compensation cost relating to stock-based payment transactions based on the grant-date fair value of the equity instruments issued. Stock-based compensation is recognized over the period the employee is required to provide services for the award. The Company uses the Black-Scholes option-pricing model to determine the fair value of stock options granted. The determination of fair value involves a number of significant estimates, which require a number of assumptions to determine the model inputs. The fair value of restricted stock is recorded based on the grant date value of the equity instrument issued. F-14 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS Income Taxes The Company recognizes income taxes under the asset and liability method. Under this method, deferred tax assets and liabilities are established for the temporary differences between the accounting basis and the tax basis of the Company's assets and liabilities at enacted tax rates expected to be in effect when the amounts related to such temporary differences are realized or settled. A tax valuation allowance is established, as needed, to reduce net deferred tax assets to the amount expected to be realized. A tax position is recognized as a benefit only if it is “more likely than not” that the tax position would be sustained in a tax examination, with a tax examination being presumed to occur. The amount recognized is the largest amount of tax benefit that is greater than 50% likely of being realized on examination. For tax positions not meeting the “more likely than not” test, no tax benefit is recorded. The Company recognizes interest and/or penalties related to income tax matters in income tax expense. Comprehensive Income Comprehensive income consists of net income and other comprehensive income. Other comprehensive income includes unrealized gains and losses on debt securities available-for-sale which are also recognized as separate components of equity. Loss Contingencies Loss contingencies, including claims and legal actions arising in the ordinary course of business, are recorded as liabilities when the likelihood of loss is probable, and an amount or range of loss can be reasonably estimated. Management does not believe there now are such matters that will have a material effect on the financial statements. Dividend Restriction Banking regulations require maintaining certain capital levels and may limit the dividends paid by the bank to the holding company or by the holding company to shareholders. Fair Value of Financial Instruments Fair values of financial instruments are estimated using relevant market and other assumptions, as more fully disclosed in a separate note. Fair value estimates involve uncertainties and matters of significant judgment regarding interest rates, credit risk, prepayments, and other factors, especially in the absence of broad markets for particular items. Changes in assumptions or in market conditions could significantly affect these estimates. Loan Commitments and Related Financial Instruments Financial instruments include off-balance sheet credit instruments, such as commitments to make loans and commercial letters of credit, issued to meet customer financing needs. The face amount for these items represents the exposure to loss, before considering customer collateral or ability to repay. Such financial instruments are recorded when they are funded. Transfers of Financial Assets Transfers of financial assets are accounted for as sales when control over the assets has been relinquished. Control over transferred assets is deemed to be surrendered when the assets have been isolated from the Company, the transferee obtains the right (free of conditions that constrain it from taking advantage of that right) to pledge or exchange the transferred assets, and the Company does not maintain effective control over the transferred assets through an agreement to repurchase them before their maturity. F-15 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS Recent Accounting Pronouncements In June 2016, the Financial Accounting Standards Board (“FASB”) issued Accounting Standards Update (“ASU”) No. 2016-13, Financial Instruments—Credit Losses (Topic 326): “Measurement of Credit Losses on Financial Instruments.” The ASU changes the impairment model for most financial assets and certain other instruments. For trade and other receivables, held-to-maturity debt securities, loans and other instruments, entities will be required to use a new forward-looking “expected loss” model that will replace the current “incurred loss” model and can result in the earlier recognition of credit losses. For available-for-sale debt securities with unrealized losses, entities will measure credit losses in a manner similar to current practice, except that the losses will be recognized as an allowance. On October 16, 2019, FASB approved a delay on the implementation until January 2023 for smaller reporting companies as defined by the SEC. The amendments in this update will be effective for the Company on January 1, 2023. Early adoption is permitted as of the fiscal years beginning after December 15, 2018, including interim periods within those fiscal years. Management is currently evaluating the impact of its pending adoption of this guidance on the Company’s financial statements. In August 2018, the FASB issued ASU No. 2018-13, Fair Value Measurement (Topic 820): “Disclosure Framework-Changes to the Disclosure Requirements for Fair Value Measurement.” This ASU eliminates, adds and modifies certain disclosure requirements for fair value measurements. Among the changes, entities will no longer be required to disclose the amount of and reasons for transfers between Level 1 and Level 2 of the fair value hierarchy, but will be required to disclose the range and weighted average used to develop significant unobservable inputs for Level 3 fair value measurements. The Company adopted the provision of ASU 2018-13 effective January 1, 2020 and the adoption did not have a material impact on the consolidated financial statements. In December 2019, the FASB issued ASU No. 2019-12, Income Taxes (Topic 740) - Simplifying the Accounting for Income Taxes (“ASU 2019-12”). This ASU simplifies the accounting for income taxes and is effective for fiscal years beginning after December 15, 2020, with early adoption permitted. Certain provisions under ASU 2019-12 require prospective application, some require modified retrospective application through a cumulative-effect adjustment to retained earnings as of the beginning of the year of adoption, while other provisions require retrospective application to all periods presented in the consolidated financial statements upon adoption. The adoption of ASU 2019-12 is not expected to have a material impact on the Company’s consolidated financial statements. In March 2020, the FASB issued ASU No. 2020-04, Reference Rate Reform (Topic 848) - Facilitation of the Effects of Reference Rate Reform on Financial Reporting (“ASU 2020-04”), to ease the potential burden in accounting for recognizing the effects of reference rate reform on financial reporting. Such challenges include the accounting and operational implications for contract modifications and hedge accounting. The provisions in ASU 2020-04 provide optional expedients and exceptions for applying GAAP to loan and lease agreements, contracts, hedging relationships, and other transactions affected by reference rate reform. These provisions apply to contract modifications that reference LIBOR or another reference rate expected to be discounted because of reference rate reform. Qualifying modifications of loan agreements should be accounted for by prospectively adjusting the effective interest rate and the modification would be considered "minor" so that any existing unamortized deferred loan origination fees and costs would carry forward and continue to be amortized. Qualifying modifications of lease agreements should be accounted for as a continuation of the existing agreement with no reassessments of the lease classification and the discount rate or remeasurements of lease payments that otherwise would be required for modifications not accounted for as separate contracts. ASU 2020-04 also provides numerous optional expedients for hedge accounting. ASU 2020-04 is effective as of March 12, 2020 through December 31, 2022, with adoption permitted as of any date from the beginning of an interim period that includes or is subsequent to March 12, 2020, or prospectively from a date within an interim period that includes or is subsequent to March 12, 2020, up to the date that the financial statements are available to be issued. Once elected, the amendments must be applied prospectively for all eligible contract modifications. The Company is currently evaluating the effect that this ASU will have on the Company’s consolidated financial statements. In October 2020, the FASB issued ASU No. 2020-08, Receivables (Topic 310) – Nonrefundable Fees and Other Costs (“ASU 2020- 08”), to provide further clarification and update the previously issued guidance in ASU 2017-08, “Receivables - Nonrefundable Fees and Other Costs (Subtopic 310-20) Premium Amortization on Purchased Callable Debt Securities” (“ASU 2017-08”). ASU 2017-08 shortened the amortization period for certain callable debt securities purchased at a premium by requiring that the premium be amortized to the earliest call date. The Company early adopted the provisions of ASU 2017-08, effective January 1, 2017. ASU 2017-08 requires that at each reporting period, to the extent that the amortized cost of an individual callable debt security exceeds the amount repayable by the issuer at the next call date, the excess premium shall be amortized to the next call date. ASU 2020-08 is effective for fiscal years ending after December 15, 2020 and early adoption is not permitted. The provisions under ASU 2020-08 are required to be applied prospectively. The adoption of ASU 2020-08 is not expected to have a material impact on the Company’s consolidated financial statements. F-16 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS NOTE 3 – RISKS AND UNCERTAINTIES The outbreak of COVID-19 has adversely impacted a broad range of industries in which the Company’s customers operate and could impair their ability to fulfill their financial obligations. The World Health Organization declared COVID-19 to be a global pandemic indicating that almost all public commerce and related business activities were to be, to varying degrees, curtailed with the goal of decreasing the rate of new infections. The spread of the outbreak has caused significant disruption in the U.S. economy and has disrupted banking and other financial activity in the areas in which the Company operates. The U.S. government and regulatory agencies have taken several actions to provide support to the U.S. economy. Most notably, the Coronavirus Aid, Relief and Economic Security Act (the “CARES Act”) was signed into law on March 27, 2020 as a $2 trillion legislative package. The goal of the CARES Act is to prevent a severe economic downturn through various measures, including direct financial aid to American families and economic stimulus to significantly impacted industry sectors. The CARES Act also includes extensive emergency funding for hospitals and providers. In addition to the general impact of the COVID-19 pandemic, certain provisions of the CARES Act, as well as other recent legislative and regulatory relief efforts, are expected to have a material impact on the Company’s operations. Also, the actions of the Board of Governors of the Federal Reserve System (the “FRB”) to combat the economic contraction caused by the COVID-19 pandemic, including the reduction of the target federal funds rate and quantitative easing programs, could, if prolonged, adversely affect the Company’s net interest income, margins, and profitability. Federal banking agencies issued guidance encouraging financial institutions to work with borrowers that may be unable to meet contractual obligations due to the effects of COVID-19. In addition, Section 4013 of the CARES Act states, “banks may elect not to categorize loan modifications as TDRs if they are (1) related to COVID-19; (2) executed on a loan that was not more than 30 days past due as of December 31, 2019; and (3) executed between March 1, 2020, and the earlier of (A) 60 days after the date of termination of the National Emergency or (B) December 31, 2020.” The December 31, 2020 date was subsequently extended to January 1, 2022 under the Consolidated Appropriations Act, 2021. The Company implemented its business continuity and pandemic plans, which include remote working arrangements for the majority of its workforce. While there has been no material impact to the Company’s employees as of this report date, if COVID-19 escalates further it could also potentially create business continuity issues. The Company does not currently anticipate significant challenges to its ability to maintain systems and controls in light of the measures the Company has taken in response to COVID-19. While it is not possible to know the full extent of these impacts as of the date of this filing, detailed below are potentially material items of which we are aware. Financial position and results of operations The Company’s fee income will be reduced due to COVID-19. In keeping with the guidance from regulators, during the second quarter of 2020 the Company actively worked with COVID-19 affected customers to waive fees from a variety of sources, such as, but not limited to, insufficient funds, account maintenance, minimum balance, and ATM fees. Management continues to monitor and measure the impact on its assets and operations. The Company’s interest income could be reduced due to COVID-19. In keeping with the guidance from the regulators, the Company actively worked with COVID-19 affected borrowers to defer payments, interest and fees. While interest and fees will accrue to income through normal GAAP accounting, should eventual credit losses on these deferred payments emerge, interest income and fees accrued would need to be reversed. Management continues to monitor and measure the impact and potential future impact on operations. Allowance for loan losses Continued uncertainty regarding the severity and duration of the COVID-19 pandemic and related economic effects will continue to affect the accounting for loan losses, which could cause the provision for loan losses to increase. It also is possible that asset quality could worsen, expenses associated with collection efforts could increase and loan charge-offs could increase. The Company actively participated in the first round of the Small Business Administration’s (“SBA’s”) Paycheck Protection Program (“PPP”), providing loans to small businesses negatively impacted by the COVID-19 pandemic. PPP loans are fully guaranteed by the U.S. government; if that should change, the Company could be required to increase its allowance for loan losses through an additional provision for loan losses charged to earnings. In accordance with guidance issued by federal banking agencies, the Company actively worked with borrowers that were unable to meet contractual obligations due to the effects of COVID-19. In order to mitigate the risk associated with these modifications the Company has incorporated covenants that require borrowers to submit quarterly financial statements, prohibits them from distributing funds to any owner or stockholder (with the exception of payroll) and also prohibits them from making any payments on debt owed to subordinated debt holders for the duration of their modification. If borrowers are unable to return to their normal payment plan following their modification period, the Company could be required to increase its allowance for loan losses through an additional provision for loan losses charged to earnings. F-17 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS Valuation Valuation and fair value measurement challenges may occur. For example, COVID-19 could cause further and sustained decline in the financial markets or the occurrence of what management would deem a valuation triggering event that could result in an impairment charge to earnings, such as our investment securities. NOTE 4 — DEBT SECURITIES The following table summarizes the amortized cost and fair value of securities available-for-sale at December 31, 2020 and 2019 and the corresponding amounts of gross unrealized gains and losses recognized in accumulated other comprehensive income: (In thousands) December 31, 2020 State and municipal Asset-backed securities Government mortgage-backed securities Total debt securities available-for-sale December 31, 2019 State and municipal Asset-backed securities Government mortgage-backed securities Total debt securities available-for-sale Amortized Cost Basis Gross Unrealized Gains Gross Unrealized Losses Fair Value $ $ $ $ 10,211 $ 4,432 16,172 30,815 $ 10,808 $ 5,433 24,954 41,195 $ 683 $ 278 449 1,410 $ 398 $ 71 197 666 $ — $ — 10 10 $ — $ 4 67 71 $ 10,894 4,710 16,611 32,215 11,206 5,500 25,084 41,790 The scheduled maturities of debt securities were as follows at December 31, 2020. Actual maturities of mortgage-backed securities may differ from contractual maturities because the mortgages underlying the securities may be repaid without any penalties. Because mortgage-backed securities are not due at a single maturity date, they are not included in the maturity categories in the following maturity summary. (In thousands) Due after one year through five years Due after five years through ten years Due after ten years Government mortgage-backed securities Asset-backed securities Available-for-Sale Amortized Cost Fair Value $ $ 919 $ 912 8,380 16,172 4,432 30,815 $ 963 917 9,014 16,611 4,710 32,215 There were no realized gains or losses on sales and calls during the year ended December 31, 2020. During the year ended December 31, 2019, gross realized gains on sales and calls were $216,000 and gross realized losses were $103,000. There were no securities of issuers whose aggregate carrying amount exceeded 10% of equity at December 31, 2020. Securities with carrying amounts of $21.3 million and $30.6 million were pledged to secure available borrowings with the Federal Home Loan Bank at December 31, 2020 and 2019, respectively. As of December 31, 2020, the Company’ security portfolio consisted of 56 securities, three of which were in an unrealized loss position. The unrealized losses were related to the Company’s government mortgage-backed securities, as discussed below. F-18 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS The aggregate fair value and unrealized losses of securities that have been in a continuous unrealized-loss position for less than twelve months and for twelve months or more, and are temporarily impaired, are as follows at December 31, 2020 and 2019: Less than 12 Months Fair Value Losses Unrealized 12 Months or Longer Fair Value Losses Unrealized Total Fair Value Unrealized Losses (In thousands) December 31, 2020 Temporarily impaired securities: Government mortgage- backed securities Total temporarily impaired debt securities $ $ — $ — $ 817 $ 10 $ 817 $ — $ — $ 817 $ 10 $ 817 $ December 31, 2019 Temporarily impaired securities: Asset-backed securities Government mortgage- backed securities Total temporarily impaired debt securities $ 606 $ 4 $ — $ — $ 606 $ 5,207 8 5,418 59 10,625 $ 5,813 $ 12 $ 5,418 $ 59 $ 11,231 $ 10 10 4 67 71 Government mortgage-backed securities: The gross unrealized losses on government mortgage-backed securities were primarily attributable to relative changes in interest rates since the time of purchase. Management believes that the unrealized losses on these debt security holdings are a function of changes in investment spreads and interest rate movements and not changes in credit quality. Management expects to recover the entire amortized cost basis of these securities. Furthermore, the Company does not intend to sell these securities and it is not more-likely-than-not that the Company will be required to sell these securities before recovery of their cost basis, which may be maturity. Therefore, management does not consider these investments to be other-than-temporarily impaired at December 31, 2020. F-19 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS NOTE 5 — LOANS Loans consisted of the following at December 31, 2020 and 2019: (In thousands) Commercial real estate Commercial (1) Residential real estate Construction and land development Consumer Mortgage warehouse Allowance for loan losses Deferred loan fees, net (2) Net loans 2020 2019 $ $ 438,949 $ 565,976 32,785 28,927 5,547 265,379 1,337,563 (18,518) (4,235) 1,314,810 $ 418,356 451,791 45,695 46,763 12,737 — 975,342 (13,844) (2,212) 959,286 (1) Includes $41.8 million in PPP loans at December 31, 2020. There were no PPP loans at December 31, 2019. (2) Includes $993,000 in deferred fees related to PPP loans at December 31, 2020. There were no deferred fees related to PPP loans at December 31, 2019. The following tables set forth information regarding the allowance for loans and gross impaired loans by portfolio segment as of and for the years ended December 31, 2020 and 2019: Construction Commercial Real Estate Commercial Real Estate Development Consumer Warehouse Unallocated Residential and Land Mortgage Total $ $ $ 6,104 $ (117) — 108 6,095 $ 6,086 $ (176) 7 4,626 10,543 $ 254 $ — 4 (74) 184 $ 749 $ (24) — (278) 447 $ 650 $ (772) 155 553 586 $ — $ — — 663 663 $ 1 $ — — (1) — $ 13,844 (1,089) 166 5,597 18,518 — $ 2,024 $ — $ — $ — $ — $ — $ 2,024 6,095 8,519 184 447 586 663 — 16,494 $ 6,095 $ 10,543 $ 184 $ 447 $ 586 $ 663 $ — $ 18,518 $ 21,039 $ 4,458 $ 162 $ — $ — — $ 25,659 (In thousands) December 31, 2020 Allowance for loan losses: Beginning balance Charge-offs Recoveries Provision (credit) Ending balance Ending balance: Individually evaluated for impairment Ending balance: Collectively evaluated for impairment Total allowance for loan losses ending balance Loans (1): Ending balance: Individually evaluated for impairment Ending balance: Collectively evaluated for impairment Total loans ending balance $ 438,949 $ 565,976 $ 417,910 561,518 32,623 32,785 $ 28,927 28,927 $ 5,547 265,379 5,547 $ 265,379 1,311,904 $ 1,337,563 (1) Balances represent gross loans. The difference between gross loans versus recorded investment, which would consist of unpaid principal balance, net of charge-offs, interest payments received applied to principal and unamortized deferred loan origination fees and costs, is not material. F-20 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS Construction Commercial Real Estate Commercial Real Estate Development Consumer Warehouse Unallocated Residential and Land Mortgage Total $ $ 4,152 $ — — 1,952 6,104 $ 5,742 $ (1,950) 35 2,259 6,086 $ 251 $ — 7 (4) 254 $ 738 $ — — 11 749 $ 710 $ (1,355) 101 1,194 650 $ — $ — — — — $ 87 $ — — (86) 1 $ 11,680 (3,305) 143 5,326 13,844 $ 1,508 $ 174 $ — $ — $ — $ — $ — $ 1,682 4,596 5,912 254 749 650 — 1 12,162 $ 6,104 $ 6,086 $ 254 $ 749 $ 650 $ — $ 1 $ 13,844 $ 20,990 $ 3,326 $ 182 $ 165 $ — $ — $ 24,663 (In thousands) December 31, 2019 Allowance for loan losses: Beginning balance Charge-offs Recoveries Provision (credit) Ending balance Ending balance: Individually evaluated for impairment Ending balance: Collectively evaluated for impairment Total allowance for loan losses ending balance Loans (1): Ending balance: Individually evaluated for impairment Ending balance: Collectively evaluated for impairment Total loans ending balance $ 418,356 $ 451,791 $ 397,366 448,465 45,513 45,695 $ 46,598 46,763 $ 12,737 12,737 $ — — 950,679 975,342 $ (1) Balances represent gross loans. The difference between gross loans versus recorded investment, which would consist of unpaid principal balance, net of charge-offs, interest payments received applied to principal and unamortized deferred loan origination fees and costs, is not material. At December 31, 2020 and 2019, loans with an aggregate principal balance of $360.5 million and $450.6 million, respectively, were pledged to secure possible borrowings from the Federal Reserve Bank. F-21 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS The following tables set forth information regarding non-accrual loans and loan delinquencies by portfolio segment at December 31, 2020 and 2019: 30 - 59 Days 60 - 89 Days 90 Days or More Past Due Total Past Due Total Current Total Loans 90 Days or More Past Due and Accruing Nonaccrual Loans — $ — — — — — — $ — $ — — — — — — $ — 4,198 1,156 — 65 — 5,419 1,701 2,955 969 165 37 — 5,827 (In thousands) December 31, 2020 Commercial real estate $ Commercial Residential real estate Construction and land development Consumer Mortgage warehouse Total $ December 31, 2019 Commercial real estate $ Commercial Residential real estate Construction and land development Consumer Mortgage warehouse — $ 4,358 255 — 61 — 4,674 $ — $ — 346 — 21 — 367 $ — $ — $ 291 1,030 4,649 1,631 438,949 $ 561,327 31,154 438,949 $ 565,976 32,785 — 64 — 1,385 $ — 146 — 28,927 5,401 265,379 28,927 5,547 265,379 6,426 $ 1,331,137 $ 1,337,563 $ 473 $ 18,256 $ 529 715 85 154 1,368 $ 20,097 $ 484 832 1,098 1,701 398,259 $ 450,693 43,994 418,356 $ 451,791 45,695 — 111 — — 58 — 165 38 — 165 207 — 46,598 12,530 — 46,763 12,737 — Total $ 1,828 $ 18,553 $ 2,887 $ 23,268 $ 952,074 $ 975,342 $ F-22 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS Information about the Company’s impaired loans by portfolio segment was as follows at December 31, 2020 and 2019: (In thousands) December 31, 2020 With no related allowance recorded: Commercial real estate Commercial Residential real estate Construction and land development Consumer Mortgage warehouse Total impaired with no related allowance Recorded Investment Unpaid Principal Balance Related Allowance Average Recorded Investment Interest Income Recognized $ 21,039 $ 434 162 21,312 $ 441 162 — — — — — — — $ — — — — — 21,356 $ 476 164 — — — 350 19 8 — — — $ 21,635 $ 21,915 $ — $ 21,996 $ 377 $ With an allowance recorded: Commercial real estate Commercial Residential real estate Construction and land development Consumer Mortgage warehouse Total impaired with an allowance recorded Total Commercial real estate Commercial Residential real estate Construction and land development Consumer Mortgage warehouse Total impaired loans $ $ $ — $ — $ — $ — $ 4,024 — — — — 4,605 — — — — 2,024 — — — — 4,177 — — — — 4,024 $ 4,605 $ 2,024 $ 4,177 $ 21,039 $ 4,458 162 — — — 25,659 $ 21,312 $ 5,046 162 — — — 26,520 $ — $ 2,024 — — — — 2,024 $ 21,356 $ 4,653 164 — — — 26,173 $ — 1 — — — — 1 350 20 8 — — — 378 F-23 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS Recorded Investment Unpaid Principal Balance Related Allowance Average Recorded Investment Interest Income Recognized $ 2,070 $ 1,348 182 165 — 2,082 $ 1,745 182 165 — — $ — — — — 2,144 $ 2,323 303 273 — 59 26 16 — — $ 3,765 $ 4,174 $ — $ 5,043 $ 101 (In thousands) December 31, 2019 With no related allowance recorded: Commercial real estate Commercial Residential real estate Construction and land development Consumer Total impaired with no related allowance $ With an allowance recorded: Commercial real estate Commercial Residential real estate Construction and land development Consumer $ $ Total impaired with an allowance recorded Total Commercial real estate Commercial Residential real estate Construction and land development Consumer Total impaired loans $ 18,920 $ 1,978 — 18,921 $ 2,085 — 1,508 $ 174 — 18,921 $ 2,972 — — — — — — — — — 20,898 $ 21,006 $ 1,682 $ 21,893 $ 20,990 $ 3,326 182 165 — 24,663 $ 21,003 $ 3,830 182 165 — 25,180 $ 1,508 $ 174 — — — 1,682 $ 21,065 $ 5,295 303 273 — 26,936 $ — — — — — — 59 26 16 — — 101 The following summarizes TDRs entered into during the years ended December 31, 2020 and 2019: Year Ended December 31, 2020 Pre- Modification Outstanding Recorded Investment Post- Modification Outstanding Recorded Investment 2019 Pre- Modification Outstanding Recorded Investment Post- Modification Outstanding Recorded Investment Number of Contracts Number of Contracts 9 1 10 $ $ 18,811 $ 81 18,892 $ 20,311 81 20,392 — 2 2 $ $ — $ 2,640 2,640 $ — 2,640 2,640 (Dollars in thousands) Troubled debt restructurings: Commercial real estate Commercial In 2020, the Bank approved 10 TDRs. Of the 10 TDRs, seven were for one commercial real estate loan relationship totaling $20.1 million. The Bank analyzed the relationship and modified the relationship as follows:    $16.5 million was placed on interest-only payments for three years at a reduced rate; $2.1 million was restructured to amortize and pay out over a 10-year term at a reduced rate; and $1.5 million was advanced for necessary capital expenditures. The advance was placed on interest-only payments for three years at a reduced rate. F-24 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS Upon completion of the restructuring in the first quarter, the commercial relationship was placed on non-accrual status and after demonstrating the ability to pay the loan under the restructured terms, it was taken off non-accrual status in the fourth quarter of 2020. The Bank approved two TDRs for another commercial real estate relationship totaling $165,000. These loans have a reduced rate for a period of two years. The Bank also approved one TDR for a commercial loan totaling $81,000. This commercial loan was placed on an extended 6-month interest-only period with a new term and re-amortization to follow. As of December 31, 2020, these loans were paying in accordance with the restructured terms. In 2019, the Bank approved two troubled debt restructures totaling $2.6 million. Both commercial loans were placed on an extended 12- month interest-only period with re-amortization to follow. As of December 31, 2020, one of the two loans was paid off. The remaining loan is paying as agreed upon in the modified terms. As of December 31, 2020, an impairment analysis was performed and specific reserves of $157,000 were allocated to the relationships approved as TDRs in 2019 and 2020. The total recorded investment in TDRs was $23.3 million and $4.2 million at December 31, 2020 and 2019, respectively. At December 31, 2020, there were no commitments to lend additional funds to borrowers whose loans were modified in troubled debt restructurings. Additionally, the Company is working with borrowers impacted by COVID-19 and providing modifications to allow for deferral of interest or principal and interest payments on an as-needed and case-by-case basis. These modifications are excluded from troubled debt restructuring classification under Section 4013 of the CARES Act or under applicable interagency guidance of the federal banking regulators. As previously noted, loan modifications and payment deferrals as a result of COVID-19 that meet the criteria established under Section 4013 of the CARES Act or under applicable interagency guidance of the federal banking regulators are excluded from evaluation of TDR classification and will continue to be reported as current during the payment deferral period. The Company’s policy is to continue to accrue interest during the deferral period. Loans not meeting the CARES Act or regulatory guidance are evaluated for TDR and non-accrual treatment under the Company’s existing policies and procedures. Loan modifications made pursuant to the CARES Act or interagency guidance that were in payment deferral at December 31, 2020 totaled approximately $44.0 million. There were eight commercial real estate loans that amounted to $12.4 million, 28 commercial and industrial loans that amounted to $22.4 million, and one residential mortgage loan that amounted to $177,000. There were no consumer loans that were in payment deferral at December 31, 2020 based on modifications made pursuant to the CARES Act or interagency guidance. Credit Quality Information The Company utilizes a seven grade internal loan rating system for commercial real estate, construction and land development, commercial loans and mortgage warehouse as follows: Loans rated 1-3: Loans in these categories are considered “pass” rated loans with low to average risk. Loans rated 4: Loans in this category are considered “special mention.” These loans are starting to show signs of potential weakness and are being closely monitored by management. Loans rated 5: Loans in this category are considered “substandard.” Generally, a loan is considered substandard if it is inadequately protected by the current net worth and paying capacity of the obligors and/or the collateral pledged. There is a distinct possibility that the Company will sustain some loss if the weakness is not corrected. Loans rated 6: Loans in this category are considered “doubtful.” Loans classified as doubtful have all the weaknesses inherent in those classified substandard with the added characteristic that the weaknesses make collection or liquidation in full, on the basis of currently existing facts, highly questionable and improbable. Loans rated 7: Loans in this category are considered uncollectible (“loss”) and of such little value that their continuance as loans is not warranted. On an annual basis, or more often if needed, the Company formally reviews the ratings on all commercial real estate, construction and land development, and commercial loans. On an annual basis, or more often if needed, the Company completes a credit recertification on all mortgage warehouse originators. For residential real estate loans, the Company initially assesses credit quality based upon the borrower’s ability to pay and rates such loans as pass. Ongoing monitoring is based upon the borrower’s payment activity. F-25 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS Consumer loans are not formally rated. The following tables present the Company’s loans by risk rating and portfolio segment at December 31, 2020 and 2019: Commercial Real Estate Commercial Real Estate Development Consumer Residential Construction and Land Mortgage Warehouse Total (In thousands) December 31, 2020 Grade: Pass Special mention Substandard Not formally rated $ 401,541 $ 17,702 19,706 — 538,449 $ 13,625 13,902 — Total $ 438,949 $ 565,976 $ December 31, 2019 Grade: Pass Special mention Substandard Not formally rated $ 396,217 $ 1,936 20,203 — 433,076 $ 14,044 4,671 — Total $ 418,356 $ 451,791 $ — $ — 1,560 31,225 32,785 $ 28,927 $ — — — 28,927 $ — $ — — 5,547 5,547 $ 265,379 $ 1,234,296 31,327 35,168 36,772 265,379 $ 1,337,563 — — — — $ — 1,379 44,316 45,695 $ 46,598 $ — 165 — 46,763 $ — $ — — 12,737 12,737 $ — $ — — — — $ 875,891 15,980 26,418 57,053 975,342 Loans serviced for others are not included in the accompanying consolidated balance sheets. The unpaid principal balances of mortgage and other loans serviced for others were $14.0 million and $16.0 million at December 31, 2020 and 2019, respectively. Certain directors and executive officers of the Company and companies in which they have significant ownership interests were customers of the Bank during 2020. The following is a summary of the loans to such persons and their companies at December 31, 2020 and 2019: (In thousands) Beginning balance, January 1, 2019 Advances Principal payments Ending balance, December 31, 2019 Beginning balance, January 1, 2020 Advances Principal payments Ending balance, December 31, 2020 NOTE 6 — PREMISES AND EQUIPMENT The following is a summary of premises and equipment at December 31, 2020 and 2019: (In thousands) Land Buildings and leasehold improvements Furniture and equipment Leasehold improvements Construction in progress Accumulated depreciation and amortization Premises and equipment, net $ $ $ $ 11,957 5,303 (13,555) 3,705 3,705 12,329 (656) 15,378 2020 2019 $ $ 2,424 $ 13,828 5,308 3,526 — 25,086 (10,370) 14,716 $ 2,424 13,401 4,854 3,526 29 24,234 (9,506) 14,728 Depreciation and amortization expense was $944,000 and $1.2 million for the years ended December 31, 2020 and 2019, respectively. F-26 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS NOTE 7 — DEPOSITS The following is a summary of deposit balances by type at December 31, 2020 and 2019: (In thousands) NOW and demand Regular savings Money market deposits Total non-certificate accounts Certificate accounts of $250,000 or more Certificate accounts less than $250,000 Total certificate accounts Total deposits 2020 2019 $ $ 554,095 $ 151,341 353,793 1,059,229 5,167 173,032 178,199 1,237,428 $ 369,423 115,593 270,471 755,487 15,575 78,843 94,418 849,905 At December 31, 2020 and 2019, the aggregate amount of brokered certificates of deposit was $114.1 million and $48.6 million respectively. Brokered certificates of deposit are not included in the totals for time deposits in denominations over $250,000 listed above. At December 31, 2020, the scheduled maturities for certificate accounts for each of the following five years are as follows: (In thousands) 2021 2022 2023 2024 2025 Total $ $ 139,794 36,161 897 175 1,172 178,199 Deposits from related parties held by the Company at December 31, 2020 and 2019 amounted to $8.8 million and $7.8 million, respectively. NOTE 8 — BORROWINGS Advances consist of funds borrowed from the FHLB. Maturities of advances from the FHLB for years ending after December 31, 2020 and 2019 are summarized as follows: (In thousands) 2020 2021 2022 2023 2024 2025 Total 2020 2019 $ $ — $ — — 8,500 — 5,000 13,500 $ 11,498 5,000 — 8,500 — — 24,998 Borrowings from the FHLB, which aggregated $13.5 million and $25.0 million at December 31, 2020 and 2019, respectively, are secured by a blanket lien on qualified collateral, consisting primarily of loans with first mortgages secured by one- to four-family properties, certain commercial loans and qualified mortgage-backed government securities. At December 31, 2020, the interest rates on FHLB advances ranged from 1.21% to 3.01%, and the weighted average interest rate on FHLB advances was 2.12%. At December 31, 2020, the Company had the ability to borrow $143.8 million from the FHLB. F-27 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS NOTE 9 — INCOME TAXES The components of income tax expense are as follows for the years ended December 31, 2020 and 2019: (In thousands) Current tax expense (benefit): Federal State Net operating loss carryforward Deferred tax benefit: Federal State Income tax expense 2020 2019 $ $ 4,906 $ 1,928 (7) 6,827 (1,525) (677) (2,202) 4,625 $ 3,477 1,392 (9) 4,860 (724) (325) (1,049) 3,811 The following is a summary of the differences between the statutory federal income tax rate and the effective tax rates for the years ended December 31, 2020 and 2019: Federal income tax at statutory rate Increase (decrease) in tax resulting from: State tax, net of federal tax benefit Tax exempt income and dividends received deduction Other Effective tax rate 2020 2019 21.0 % 21.0 % 6.0 (0.4) 1.2 27.8 % 5.8 (0.6) (0.1) 26.1 % The following is a summary of the Company’s gross deferred tax assets and gross deferred tax liabilities at December 31, 2020 and 2019: (In thousands) Deferred tax assets: Allowance for loan losses Depreciation Net operating loss carryforward Employee benefit plans and share-based compensation plans Deferred loan fees, net Write down of other assets and receivables Reserve for unfunded commitments Net unrealized loss on securities Other Gross deferred tax assets Deferred tax liabilities: Depreciation Prepaid expenses FHLB restructure fees Net unrealized holding gain on securities Gross deferred tax liabilities Net deferred tax asset 2020 2019 $ $ 5,132 $ — — 2,849 1,174 111 37 — 344 9,647 (5) (60) — (342) (407) 9,240 $ 3,837 71 7 2,707 613 — 31 — 164 7,430 — (43) (8) (137) (188) 7,242 The Company reduces the deferred tax asset by a valuation allowance if, based on the weight of the available evidence, it is not “more likely than not” that some portion or all of the deferred tax assets will be realized. The Company assesses the realizability of its deferred tax assets by assessing the likelihood of the Company generating federal and state income tax, as applicable, in future periods in amounts sufficient to offset the deferred tax charges in the periods they are expected to reverse. Based on this assessment, management concluded that a valuation allowance was not required as of December 31, 2020 or 2019. F-28 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS It is the Company’s policy to provide for uncertain tax positions and the related interest and penalties based upon management’s assessment of whether a tax benefit is more likely than not to be sustained upon examination by tax authorities. At December 31, 2020 and 2019, there was no material uncertain tax positions related to federal and state income tax matters. The Company is currently open to audit under the statute of limitations by the Internal Revenue Service and state taxing authorities for the years ended December 31, 2017 through December 31, 2019. NOTE 10 — EMPLOYEE BENEFITS & STOCK-BASED COMPENSATION PLANS 401(k) Plan The Company sponsors a 401(k) plan. All employees are eligible to join the 401(k) plan. A Safe Harbor Plan was adopted by the Company effective January 1, 2007. Under the Safe Harbor Plan, the Company matches 100% of employee contributions up to 6% of compensation. In addition, the Company may make a discretionary contribution to the 401(k) plan determined on an annual basis. Employees may contribute up to 75% of their salary subject to certain limits based on federal tax laws. The expense recognized under the 401(k) plan was $781,000 and $598,000 for the years ended December 31, 2020 and 2019, respectively. Supplemental Executive Retirement Plans The Company has Supplemental Executive Retirement Agreements with certain executive officers. These agreements are designed to supplement the benefits available through the Company’s retirement plan. The liability for the retirement benefits amounted to $9.1 million and $7.8 million at December 31, 2020 and 2019, respectively, and is included in other liabilities. The expense recognized for these benefits was $1.3 million and $1.0 million for the years ended December 31, 2020 and 2019, respectively. Employee Stock Ownership Plan Old Provident established an ESOP to provide eligible employees the opportunity to own Old Provident stock. The plan is a tax-qualified plan for the benefit of all eligible Bank employees. Contributions are allocated to eligible participants on the basis of compensation, subject to federal tax law limits. The ESOP acquired 721,876 shares in Old Provident’s initial stock offering with the proceeds of a loan totaling $3.6 million. The loan was payable annually over 15 years at a rate per annum equal to the prime rate. In conjunction with the Conversion, the Company refinanced the original loan to the ESOP with an additional $8.2 million payable over 15 years at a rate per annum equal to the prime rate (3.25% and 4.75% as December 31, 2020 and 2019, respectively) to acquire an additional 816,992 shares at $10.00 per share, representing 8% of the shares sold in the Company’s second-step offering. After the Conversion, the unallocated shares had an average price of $8.01 per share. Shares used as collateral to secure the loan are released and available for allocation to eligible employees as the principal and interest on the loan is paid. The number of shares committed to be released per year through 2033 is 89,757. Shares held by the ESOP include the following: Allocated Committed to be allocated Unallocated Total December 31, 2020 December 31, 2019 282,256 89,758 1,166,854 1,538,868 192,499 89,757 1,256,612 1,538,868 The fair value of unallocated shares was approximately $14.0 million at December 31, 2020. Total compensation expense recognized for the years ended December 31, 2020 and 2019 was $841,000 and $1.1 million respectively. Stock-Based Compensation Plan The shareholders of the Company approved the Provident Bancorp, Inc. 2020 Equity Incentive Plan (the “2020 Equity Plan”) on November 23, 2020, which is in addition to the Provident Bancorp, Inc. 2016 Equity Incentive Plan (the "2016 Equity Plan"), (collectively called the “Equity Incentive Plans”). Under the Equity Incentive Plans the Company may grant options, restricted stock, restricted units or performance awards to its directors, officers and employees. Both incentive stock options and non-qualified stock options may be granted under the Equity Incentive Plans, with 902,344 and 1,021,239 shares reserved for options under the 2016 Equity Plan and 2020 Equity Plan, respectively. The exercise price of each option equals the market price of the Company’s stock on the date of grant and the maximum term of each option is ten years. The total number of shares reserved for restricted stock or restricted units is 360,935 and 408,495 under the 2016 Equity Plan and 2020 Equity Plan, respectively. The value of restricted stock grants is based on the market price of the stock on grant date. Options and awards vest ratably over 3 to 5 years. F-29 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS Expense related to options and restricted stock granted to directors is recognized as directors' fees within non-interest expense. Stock Options The fair value of each option is estimated on the date of the grant using the Black-Scholes option-pricing model with the following assumptions:  Expected volatility is based on historical volatility of the Company’s common stock price.  Expected life represents the period of time that the option is expected to be outstanding, taking into account the contractual term, and the vesting period.  The dividend yield assumption is based on the Company’s expectation of dividend payouts.  The risk-free rate is based on the U.S. Treasury yield curve in effect at the time of grant for a period equivalent to the expected life of the option. The fair value of options granted was determined using the following weighted-average assumptions as of grant date. Expected volatility Expected life (years) Expected dividend yield Risk free interest rate Fair value per option 2020 2019 34.63 % 7.5 1.04 % 0.66 % 3.79 $ 31.15 % 7.5 — % 1.83 % 4.80 $ A summary of the status of the Company’s stock option grants for the year ended December 31, 2020, is presented in the table below: Outstanding at January 1, 2020 Granted Forfeited Exercised Outstanding at December 31, 2020 Outstanding and expected to vest at December 31, 2020 Vested and Exercisable at December 31, 2020 Unrecognized compensation cost Weighted average remaining recognition period (years) Stock Option Awards Weighted Average Exercise Price 816,057 $ 838,518 (9,844) — 1,644,731 $ 1,644,731 $ 626,258 $ 8.93 11.52 8.61 — 10.25 10.25 8.79 $ 3,583,000 4.30 Weighted Average Remaining Contractual Term (years) Aggregate Intrinsic Value 7.97 $ 2,934,571 7.97 $ 5.83 $ 2,934,571 2,028,370 Total expense for the stock options was $462,000 and $406,000 for the years ended December 31, 2020 and 2019, respectively. Restricted Stock Shares issued upon the granting of restricted stock may come from authorized but unissued shares or reacquired shares held by the Company. Any shares forfeited because vesting requirements are not met will again be available for issuance under the Equity Plan. The fair market value of shares awarded, based on the market prices at the date of grant, is recorded as unearned compensation and amortized over the applicable vesting period. F-30 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS The following table presents the activity in unvested restricted stock awards under the Equity Plan for the year ended December 31, 2020: Unvested restricted stock awards at January 1, 2020 Granted Forfeited Vested Unvested restricted stock awards at December 31, 2020 Unrecognized compensation cost Weighted average remaining recognition period (years) Number of Shares Weighted Average Grant Price 140,019 $ 315,707 (3,938) (64,105) 387,683 $ 9.19 11.49 8.61 8.98 11.10 $ 4,175,000 4.25 Total expense for the restricted stock awards was $627,000 and $593,000 for the years ended December 31, 2020 and 2019, respectively. The total fair value of shares vested during the years ended December 31, 2020 and 2019 was $631,000 and $757,000, respectively. NOTE 11 — EARNINGS PER SHARE Basic earnings per share represents income available to common stockholders divided by the weighted-average number of common shares outstanding during the period. Diluted earnings per share is computed in a manner similar to that of basic earnings per share except that the weighted-average number of common shares outstanding is increased to include the number of incremental common shares (computed using the treasury method) that would have been outstanding if all potentially dilutive common stock equivalents were issued during the period. Unallocated ESOP shares, treasury stock and unvested restricted stock is not deemed outstanding for earnings per share calculations. (Dollars in thousands) Net income attributable to common shareholders Average number of common shares issued Less: average unallocated ESOP shares average unvested restricted stock average treasury stock acquired Average number of common shares outstanding to calculate basic earnings per common share Effect of dilutive unvested restricted stock and stock option awards Average number of common shares outstanding to calculate diluted earnings per common share Earnings per common share: Basic Diluted 2020 $ 11,985 $ 19,422,096 (1,207,892) (123,975) — 2019 10,808 19,511,700 (1,345,983) (152,682) (54,849) 18,090,229 40,796 17,958,186 108,782 18,131,025 18,066,968 $ $ 0.66 $ 0.66 $ 0.60 0.60 Stock options for 73,399 and 14,298 shares of common stock were not considered in computing diluted earnings per common share for 2020 and 2019, respectively, because they were antidilutive, meaning the exercise price for such options were higher than the average price for the Company for such period. NOTE 12 — REGULATORY MATTERS The Bank is subject to various regulatory capital requirements administered by the federal banking agencies. Failure to meet minimum capital requirements can initiate certain mandatory and possibly additional discretionary actions by regulators that, if undertaken, could have a direct material effect on the Bank’s financial statements. Under capital adequacy guidelines and the regulatory framework for prompt corrective action, the Bank must meet specific capital guidelines that involve quantitative measures of the Bank’s assets, liabilities and certain off-balance sheet items as calculated under regulatory accounting practices. The Bank’s capital amounts and classification are also subject to qualitative judgments by the regulators about components, risk weightings and other factors. F-31 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS The Bank is subject to capital regulations that require a Common Equity Tier 1 (“CET1”) capital ratio of 4.5%, a minimum Tier 1 capital to risk-weighted assets ratio of 6.0%, a minimum total capital to risk-weighted assets ratio of 8.0% and a minimum Tier 1 leverage ratio of 4.0%. CET1 generally consists of common stock and retained earnings, subject to applicable adjustments and deductions. In order to be considered “well capitalized,” the Bank must maintain a CET1 capital ratio of 6.5% and a Tier 1 ratio of 8.0%, a total risk-based capital ratio of 10% and a Tier 1 leverage ratio of 5.0%. As of December 31, 2020 and 2019, the FDIC categorized the Bank as well capitalized under the regulatory framework for prompt corrective action. Applicable regulations limit capital distributions and certain discretionary bonus payments to management if the institution does not hold a “capital conservation buffer” consisting of 2.5% of common equity Tier 1 capital to risk-weighted asset above the amount necessary to meet its minimum risk-based capital requirements. At December 31, 2020, the Bank exceeded the regulatory requirement for the capital conservation buffer. In September 2019, the federal banking agencies adopted a final rule to implement Section 201 of the Economic Growth, Regulatory Relief, and Consumer Protection Act, effective January 1, 2020, establishing a community bank leverage ratio (“CBLR”) framework for community banking organizations having total consolidated assets of less than $10 billion, having a leverage ratio of greater than 9%, and satisfying other criteria, such as limitations on the amount of off-balance sheet exposures and on trading assets and liabilities. A community banking organization that qualifies for and elects to use the CBLR framework and that maintains a leverage ratio of greater than 9% will be considered to have satisfied the generally applicable risk-based and leverage capital requirements in the banking agencies’ generally applicable capital rules and, if applicable, will be considered to have met the well-capitalized ratio requirements for purposes of Section 38 of the Federal Deposit Insurance Act. The CARES Act temporarily lowered the community bank leverage ratio to 8% through 2020. The CBLR requirement will transition from 8% to 8.5% for the calendar year 2021 and then to 9% beginning in 2022. As of December 31, 2020, the Bank has not opted into the CBLR framework. The Bank’s actual capital amounts and ratios at December 31, 2020 and 2019 are summarized as follows: Actual Capital Amount Ratio For Capital Adequacy Purposes Ratio Amount To Be Well Capitalized Under Prompt Corrective Action Provisions Amount Ratio $ 199,377 14.60 % $ 109,273 > 8.0 % $ 136,591 > 10.0 % 182,286 13.35 81,955 > 182,286 13.35 61,466 > 182,286 12.37 58,926 > 6.0 4.5 4.0 109,273 > 88,784 > 73,658 > 8.0 6.5 5.0 $ 181,135 17.62 % $ 82,238 > 8.0 % $ 102,798 > 10.0 % 168,273 16.37 61,679 168,273 16.37 46,259 > > 168,273 15.18 44,352 > 6.0 4.5 4.0 82,238 66,819 > > 55,440 > 8.0 6.5 5.0 (Dollars in thousands) December 31, 2020 Total Capital (to Risk Weighted Assets) Tier 1 Capital (to Risk Weighted Assets) Common Equity Tier 1 Capital (to Risk Weighted Assets) Tier 1 Capital (to Average Assets) December 31, 2019 Total Capital (to Risk Weighted Assets) Tier 1 Capital (to Risk Weighted Assets) Common Equity Tier 1 Capital (to Risk Weighted Assets) Tier 1 Capital (to Average Assets) Liquidation Accounts Upon the completion of Old Provident’s stock offering in 2015, a “liquidation account” was established for the benefit of certain depositors of the Bank in an amount equal to the percentage ownership interest in the equity of Old Provident held by persons other than the MHC as of the date of the latest balance sheet contained in the prospectus utilized in connection with the offering. The Company is not permitted to pay dividends on its capital stock if the Company’s shareholders’ equity would be reduced below the amount of the liquidation account. The liquidation account is reduced annually to the extent that eligible account holders have reduced their qualifying deposits. Subsequent increases will not restore an eligible account holder’s interest in the liquidation account. F-32 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS Upon the completion of the Conversion, “liquidation accounts” for the benefit of certain depositors of the Bank in an amount equal to the MHC’s ownership interest in the retained earnings of the Company as of the date of the latest balance sheet contained in the 2019 prospectus plus the MHC’s net assets (excluding its ownership of the Company) were established by the Company and the Bank. The Company and the Bank are not permitted to pay dividends on their capital stock if the shareholders’ equity of the Company, or the shareholder’s equity of the Bank, would be reduced below the amount of the liquidation accounts. The liquidation accounts will be reduced annually to the extent that eligible account holders have reduced their qualifying deposits. Subsequent increases will not restore an eligible account holder’s interest in the liquidation accounts. Other Restrictions The Company’s principal source of funds for dividend payments is dividends received from the Bank. Federal and state banking regulations restrict the amount of dividends that may be paid in a year, without prior approval of regulatory agencies, to the net income of the Bank for the year plus the retained net income of the previous two years. As of December 31, 2020, 2019 and 2018, $12.1 million, $10.7 million and $9.3 million, respectively, of retained earnings was available to pay dividends The Company may, at times, repurchase its own shares in the open market. Such transactions are subject to the Federal Reserve Board’s notice provisions for stock repurchases. In October 2020, the Company announced its plan to repurchase 1,000,000 shares of its common stock. The repurchase program was adopted following the receipt of non-objection from the Federal Reserve Bank of Boston, and in compliance with applicable state and federal regulations. As of December 31, 2020, the Company had repurchased 724,741 shares of its outstanding common stock. NOTE 13 — LEASES The Company has committed to rent premises used in business operations under non-cancelable operating leases and determines if an arrangement meets the definition of a lease upon inception. Operating leases are included in operating lease right-of-use (“ROU”) assets and operating lease liabilities on the Company’s balance sheet. Operating lease ROU assets represent the Company’s right to use an underlying asset for the lease term and lease liabilities represent the Company’s obligation to make lease payments arising from the lease. Operating lease ROU assets and lease liabilities are recognized at the commencement date based on the present value of lease payments over the lease term. The Company’s leases do not provide an implicit rate, therefore the Company used its incremental collateralized borrowing rates commensurate with the underlying lease terms to determine present value of operating lease liabilities. The Company’s lease terms may include lease extension and termination options when it is reasonably certain that the Company will exercise the option. The Company recognized right-of-use assets totaling $4.3 million and $3.7 million and operating lease liabilities totaling $4.5 million and $3.9 million at December 31, 2020 and December 31, 2019, respectively. The lease liabilities recognized by the Company represent two leased branch locations and one loan production office. Lease expense for lease payments is recognized on a straight-line basis over the lease term. Variable lease components, such as fair market value adjustments, are expensed as incurred and not included in ROU assets and operating lease liabilities. Leases with an initial term of 12 months or less are not recorded on the balance sheet; we recognize lease expense for these leases on a straight-line basis over the lease term. For the year ended December 31, 2020 and 2019, rent expense for the operating leases totaled $307,000 and $375,000, respectively. The following table presents information regarding the Company’s operating leases: Weighted-average discount rate Range of lease expiration dates Range of lease renewal options Weighted-average remaining lease term December 31, 2020 3.54% 2 - 15 years 5 - 20 years 27.6 years December 31, 2019 3.78% 4.5 - 16 years 20 years 31.9 years F-33 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS The following table presents the undiscounted annual lease payments under the terms of the Company's operating leases at December 31, 2020, including a reconciliation to the present value of operating lease liabilities recognized in the unaudited Consolidated Balance Sheets: (In thousands) 2021 2022 2023 2024 2025 Years thereafter Total lease payments Less imputed interest Total lease liabilities $ $ 258 261 264 270 280 6,325 7,658 (3,170) 4,488 NOTE 14 — FINANCIAL INSTRUMENTS WITH OFF-BALANCE SHEET RISK The Company is party to financial instruments with off-balance sheet risk in the normal course of business to meet the financing needs of its customers. These financial instruments include commitments to originate loans, standby letters of credit and unadvanced funds on loans. The instruments involve, to varying degrees, elements of credit risk in excess of the amount recognized in the balance sheet. The contract amounts of those instruments reflect the extent of involvement the Company has in particular classes of financial instruments. The Company's exposure to credit loss in the event of nonperformance by the other party to the financial instrument for loan commitments and standby letters of credit is represented by the contractual amounts of those instruments. The Company uses the same credit policies in making commitments and conditional obligations as it does for on-balance sheet instruments. Commitments to originate loans are agreements to lend to a customer provided there is no violation of any condition established in the contract. Commitments generally have fixed expiration dates or other termination clauses and may require payment of a fee. Since many of the commitments are expected to expire without being drawn upon, the total commitment amounts do not necessarily represent future cash requirements. The Company evaluates each customer's creditworthiness on a case-by-case basis. The amount of collateral obtained, if deemed necessary by the Company upon extension of credit, is based on management's credit evaluation of the borrower. Collateral held varies, but may include secured interests in real property, accounts receivable, inventory, property, plant and equipment and income producing properties. Standby letters of credit are conditional commitments issued by the Company to guarantee the performance by a customer to a third party. The credit risk involved in issuing letters of credit is essentially the same as that involved in extending loan facilities to customers. The Company’s outstanding letters of credit generally have a term of less than one year. If a letter of credit is drawn upon, the Company may seek recourse through the customer’s underlying line of credit. If the customer’s line of credit is also in default, the Company may take possession of the collateral, if any, securing the line of credit. Notional amounts of financial instruments with off-balance sheet credit risk are as follows at December 31, 2020 and 2019: (In thousands) Commitments to originate loans Letters of credit Unadvanced portions of loans NOTE 15 — FAIR VALUE MEASUREMENTS 2020 2019 $ $ 31,920 $ 1,682 202,015 235,617 $ 29,388 1,463 201,921 232,772 The Company reports certain assets at fair value in accordance with GAAP, which defines fair value and establishes a framework for measuring fair value in accordance with generally accepted accounting principles. Fair value is defined as the exchange price that would be received for an asset or paid to transfer a liability (exit price) in the principal or most advantageous market for the asset or liability in an orderly transaction between market participants on the measurement date. The guidance establishes a fair value hierarchy which requires an entity to maximize the use of observable inputs and minimize the use of unobservable inputs when measuring fair value. The standard describes three levels of inputs that may be used to measure fair values: F-34 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS Basis of Fair Value Measurements  Level 1 - Unadjusted quoted prices in active markets that are accessible at the measurement date for identical, unrestricted assets or liabilities;  Level 2 - Quoted prices in markets that are not active, or inputs that are observable either directly or indirectly, for substantially the full term of the asset or liability;  Level 3 - Prices or valuation techniques that require inputs that are both significant to the fair value measurement and unobservable (i.e., supported by little or no market activity). An asset’s level within the fair value hierarchy is based on the lowest level of input that is significant to the fair value measurement. The Company used the following methods and significant assumptions to estimate fair value: Cash and cash equivalents: The carrying amounts of cash and cash equivalents approximate fair values. Debt Securities Available-For-Sale: Fair values for investments are based on quoted market prices, where available. If quoted market prices are not available, fair values are based on quoted market prices of comparable instruments or pricing models. See Note 15 for further details. Loans receivable: Fair values are based on an exit price notion in which an orderly transaction would take place between market participants at the measurement date under current market conditions. Accrued interest receivable: The carrying amount of accrued interest receivable approximates its fair value. Deposit liabilities: The fair values disclosed for deposits (e.g., interest and non-interest checking, savings, and money market accounts) are, by definition, equal to the amount payable on demand at the reporting date (i.e., their carrying amounts). Fair values for fixed-rate certificates of deposit are estimated using a discounted cash flow calculation that applies interest rates currently being offered on certificates to a schedule of aggregated expected monthly maturities on time deposits. Borrowings: Fair values of Federal Reserve Bank (“FRB”) Discount Window and Federal Home Loan Bank advances are estimated using discounted cash flow analyses based on the Company’s current incremental borrowing rates for similar types of borrowing arrangements. Off-balance sheet instruments: The fair value of commitments to originate loans is estimated using the fees currently charged to enter similar agreements, taking into account the remaining terms of the agreements and the present creditworthiness of the counterparties. For fixed-rate loan commitments and the unadvanced portions of loans, fair value also considers the difference between current levels of interest rates and the committed rates. The fair value of letters of credit is based on fees currently charged for similar agreements or on the estimated cost to terminate them or otherwise settle the obligation with the counterparties at the reporting date. Fair Values of Assets Measured on a Recurring Basis The Company’s investments in state and municipal, asset-backed and government mortgage-backed debt securities available-for-sale are generally classified within Level 2 of the fair value hierarchy. For these investments, the Company obtains fair value measurements from independent pricing services. The fair value measurements consider observable data that may include dealer quotes, market spreads, cash flows, the U.S. Treasury yield curve, trading levels, market consensus prepayment speeds, credit information and the instrument’s terms and conditions. F-35 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS The following summarizes assets measured at fair value on a recurring basis at December 31, 2020 and 2019: (In thousands) December 31, 2020 State and municipal Asset-backed securities Mortgage-backed securities Totals December 31, 2019 State and municipal Asset-backed securities Mortgage-backed securities Totals Fair Value Measurements at Reporting Date Using Quoted Prices in Active Markets for Identical Assets Level 1 Significant Significant Other Observable Unobservable Inputs Level 2 Inputs Level 3 Total $ $ $ $ 10,894 $ 4,710 16,611 32,215 $ 11,206 $ 5,500 25,084 41,790 $ — $ — — — $ — $ — — — $ 10,894 $ 4,710 16,611 32,215 $ 11,206 $ 5,500 25,084 41,790 $ — — — — — — — — Fair Values of Assets Measured on a Nonrecurring Basis The Company may also be required, from time to time, to measure certain other assets at fair value on a non-recurring basis in accordance with generally accepted accounting principles. These adjustments to fair value usually result from the application of lower-of-cost-or market accounting or write-downs of individual assets. Certain impaired loans were adjusted to fair value, less cost to sell, of the underlying collateral securing these loans resulting in losses. The loss is not recorded directly as an adjustment to current earnings, but rather as a component in determining the allowance for loan losses. Fair value was measured using appraised values of collateral and adjusted as necessary by management based on unobservable inputs for specific properties. The following summarizes assets measured at fair value on a nonrecurring basis at December 31, 2020 and 2019: (In thousands) December 31, 2020 Impaired loans Commercial Totals December 31, 2019 Impaired loans Commercial real estate Commercial Totals Fair Value Measurements at Reporting Date Using: Quoted Prices in Active Markets for Other Observable Significant Significant Unobservable Identical Assets Level 1 Inputs Level 2 Inputs Level 3 Total $ $ $ $ 2,000 $ 2,000 $ 215 $ 1,805 2,020 $ — — $ $ — — — $ $ — $ — $ — $ — — $ 2,000 2,000 215 1,805 2,020 F-36 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS The following is a summary of the valuation methodology and unobservable inputs for Level 3 assets measured at fair value on a nonrecurring basis at December 31, 2020 and 2019: (In thousands) December 31, 2020 Impaired loans Commercial December 31, 2019 Impaired loans Fair Value Valuation Technique Unobservable Input Range $ 2,000 Business valuation Comparable company evaluations — Commercial real estate $ Commercial 215 Real estate appraisals 1,805 Business valuation Discount for dated appraisals Comparable company evaluations 6 - 10% — The carrying amount of impaired commercial loans measured at fair value on a nonrecurring basis was $4.0 million and $2.0 million with specific reserves of $2.0 million and $174,000 at December 31, 2020 and 2019, respectively. There were no outstanding impaired commercial real estate loans at December 31, 2020. The carrying amount of impaired commercial real estate loans was $273,000 with specific reserves of $58,000 at December 31, 2019. GAAP requires disclosure of fair value information about financial instruments, whether or not recognized in the balance sheet, for which it is practicable to estimate that value. Certain financial instruments and all nonfinancial instruments are excluded from the disclosure requirements. Accordingly, the aggregate fair value amounts presented do not represent the underlying value of the Company. The carrying amounts and estimated fair values of the Company's financial instruments, all of which are held or issued for purposes other than trading, are as follows at December 31, 2020 and 2019: (In thousands) December 31, 2020 Financial assets: Cash and cash equivalents Debt securities available-for-sale Federal Home Loan Bank of Boston stock Loans, net Accrued interest receivable Financial liabilities: Deposits Borrowings December 31, 2019 Financial assets: Cash and cash equivalents Debt securities available-for-sale Federal Home Loan Bank of Boston stock Loans, net Accrued interest receivable Financial liabilities: Deposits Borrowings Carrying Amount Level 1 Level 2 Level 3 Total Fair Value $ 83,819 $ 32,215 83,819 $ — — $ 32,215 — $ — 83,819 32,215 895 1,314,810 6,371 1,237,428 13,500 N/A — — — — N/A — 6,371 N/A 1,321,143 — N/A 1,321,143 6,371 1,237,867 14,016 — — 1,237,867 14,016 $ 59,658 $ 41,790 59,658 $ — — $ 41,790 — $ — 59,658 41,790 1,416 959,286 2,854 849,905 24,998 N/A — — — — N/A — 2,854 N/A 958,270 — 850,774 25,351 — — N/A 958,270 2,854 850,774 25,351 The carrying amounts of financial instruments shown above are included in the consolidated balance sheets under the indicated captions. Accounting policies related to financial instruments are described in Note 2. F-37 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS NOTE 16 — ASSET PURCHASE On January 17, 2020, the Company completed an asset purchase of a mortgage warehouse line of business, which comprised primarily of mortgage warehouse loans. This line of business was originally developed by United Bank in Connecticut. People’s United Bank, N.A. acquired United Bank in 2019 and made the business decision to no longer support the mortgage warehouse line of business developed by United Bank. The Company acquired the mortgage warehouse loan portfolio, plus aggregate accrued interest and fees, fixed assets, and prepaid expenses. The Company also assumed the employment contracts of the six employees in the department and agreed to pay all costs associated with the acquisition, which totaled $80,000 and were reflected in the Company’s income statement for the year ended December 31, 2020. The following table summarizes the consideration paid for the mortgage warehouse line of business and the amounts of assets purchased: (In thousands) Consideration: Cash Recognized amounts of identifiable assets acquired: Loans Accrued interest and fees Premises and equipment Other assets Total identifiable assets $ 66,962 66,672 250 24 16 66,962 $ The Company paid par for the purchase. A valuation was performed and the fair value of the loans purchased approximates the purchase price. NOTE 17 — CONDENSED FINANCIAL STATEMENTS OF PARENT ONLY Financial information pertaining only to Provident Bancorp, Inc. is as follows: Provident Bancorp, Inc. - Parent Only Balance Sheet (In thousands) Assets Cash and due from banks Investment in common stock of The Provident Bank Other assets Total assets Liabilities and Shareholders' Equity Other liabilities Shareholders' equity Total liabilities and shareholders' equity Provident Bancorp, Inc. - Parent Only Income Statement (In thousands) Total income Operating expenses Income before income taxes and equity in undistributed net income of The Provident Bank Applicable income tax (benefit) provision Income before equity in income of subsidiaries Equity in undistributed net income of The Provident Bank Net income F-38 2020 2019 42,850 $ 183,343 9,821 236,014 $ 158 $ 235,856 236,014 $ 51,634 168,737 10,636 231,007 74 230,933 231,007 Years Ended December 31, 2020 2019 371 $ 494 (123) (34) (89) 12,074 11,985 $ 245 105 140 39 101 10,707 10,808 $ $ $ $ $ $ NOTES TO CONSOLIDATED FINANCIAL STATEMENTS Provident Bancorp, Inc. - Parent Only Statement of Cash Flows (In thousands) Cash flows from operating activities: Twelve Months Ended December 31, 2020 2019 Net income Adjustments to reconcile net income to net cash provided by operating activities: $ 11,985 $ 10,808 Equity in undistributed earnings of subsidiaries Deferred tax benefit Decrease (increase) in other assets Increase in other liabilities Net cash (used in) provided by operating activities Cash flows from investing activities: Investment in The Provident Bank Purchase of other investment Capital contribution from Provident Bancorp Net cash used in investing activities Cash flows from financing activities: Proceeds from sale of common stock, net Cash dividends paid on common stock Shares surrendered related to tax withholdings on restricted stock awards Purchase of common stock Net cash used in financing activities Net increase in cash and cash equivalents Cash and cash equivalents at beginning of year Cash and cash equivalents at end of year $ NOTE 18 — SELECTED QUARTERLY FINANCIAL DATA (UNAUDITED) (12,074) 111 704 82 808 — — — — — (1,636) (131) (7,825) (9,592) (8,784) 51,634 42,850 $ (10,707) — (7,381) 39 (7,241) (37,631) (500) 372 (37,759) 91,578 — (193) — 91,385 46,385 5,249 51,634 (In thousands) Interest and dividend income Interest expense Net interest and dividend income Provision for loan losses Gain on sale of securities, net Other income Total noninterest income Total noninterest expense Income tax expense Net income Earnings per share (1): First Quarter Second Quarter Third Quarter Fourth Quarter 2020 2019 2020 2019 2020 2019 2020 2019 $ 14,089 $ 2,017 12,129 $ 1,971 14,654 $ 1,619 12,731 $ 2,130 15,178 $ 1,183 13,316 $ 2,259 16,482 $ 1,112 13,362 1,788 12,072 3,099 10,158 1,462 13,035 872 10,601 1,354 13,995 760 11,057 833 15,370 866 11,574 1,677 — 1,010 1,010 8,306 446 1,231 $ 113 933 1,046 6,746 778 2,218 $ — 704 704 8,361 1,256 3,250 $ — 1,056 1,056 6,883 889 2,531 $ — 911 911 9,686 1,258 3,202 $ — 1,040 1,040 6,460 1,295 3,509 $ — 918 918 9,455 1,665 4,302 $ — 969 969 7,466 849 2,551 $ Basic Diluted $ $ Weighted Average Shares (1): 0.06 $ 0.06 $ 0.12 $ 0.12 $ 0.18 $ 0.18 $ 0.14 $ 0.14 $ 0.18 $ 0.18 $ 0.19 $ 0.19 $ 0.24 $ 0.24 $ 0.15 0.15 Basic Diluted 18,115,970 18,730,676 18,150,106 18,758,735 18,185,995 18,786,692 17,912,975 18,006,471 18,261,282 18,807,840 18,179,858 18,895,918 18,222,766 18,965,924 18,007,580 18,135,220 ___________________ (1) Share amounts related to periods prior to the date of the Conversion (October 16, 2019) have been restated to give the retroactive recognition to the exchange ratio applied in the Conversion (2.0212-to-one). F-39 5 MARKET STRE ET • A ME SBURY, MA 01913 • BANKPROV.COM All content included in this Annual Report, including graphics, logos and other materials, is the property of Provident Bancorp, Inc., and/or its affiliates, or others as noted herein, and is protected by copyright and other laws. All trademarks and logos displayed in this Annual Report are the property of their respective owners. 

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