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Quest Resource

qrhc · NASDAQ Industrials
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Ticker qrhc
Exchange NASDAQ
Sector Industrials
Industry Waste Management
Employees 51-200
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FY2015 Annual Report · Quest Resource
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2015 Annual Report 

 
 
 
 
 
 
 
 
CEO Letter to Quest Resource Holding Corporation Stockholders 

Dear Fellow Stockholders: 

I believe effective communication with the current and future stockholders of Quest is an important aspect of the leadership 
position entrusted to me.  As I begin my first year with Quest, I wanted to share my initial observations and explain my plans to 
lead the company to future success.   

First, the positives.  I have had an intense and instructive time immersing myself into our business, which has reinforced my 
initial enthusiasm when accepting the responsibility of leading this organization.  The positives are numerous.   

o 

Enhanced media coverage and expanded regulations regarding climate change and population growth are driving 
concern about the environment, resource availability, and consumer expectations for sustainable business practices.  
o 
Industry trends will force companies to deal with the waste streams and recyclables generated by their businesses. 
o  Against this background, Quest has deep market and industry knowledge, offers flexible and evolving solutions, and 

delivers measurable results for its customers. 

o  Quest provides comprehensive, efficient, and cost-effective programs to reuse, recycle, and dispose of a wide variety of 

waste streams and recyclables generated by businesses.  

o  Quest’s disruptive and differentiated approach to waste and recycling is built on a strong foundation that gives Quest 
experience with a vast array of materials, a scalable service platform, and an infrastructure that provides impactful 
business intelligence to its customers. 

o  Quest’s business model provides the flexibility to adjust effectively to a dynamic market and create customized 

solutions to fit its ever changing customer needs. 

o  Probably most importantly, Quest has a team of experienced professionals that are dedicated to providing 

comprehensive, innovative, and cost-effective programs that reduce environmental negatives and a portfolio of world 
class customers that recognize the value Quest provides to their businesses.  

However, there are negatives as well.  Our fiscal 2015 financial performance was totally unacceptable.  We had lower than 
traditional margin contribution from a portion of our new business and challenges from changes in the market.  My job and goal 
is to take advantage of our positives and lead us to superior financial performance.  We are instituting a number of initiatives to 
substantially improve our financial performance. 

o  Continue to expand our customer base and enhance our customer service and the value we bring to our customers; 
o  Capture a larger portion of the commodity value of waste streams and recyclables; 
o  Continue to develop innovative solutions to satisfy the needs of our customers; 
o 
o 
o 

Increase supply chain efficiencies to reduce cost of sales; 
Enhance our technology platform to foster our scalability and reduce general and administrative costs; and 
Improve our operating margins through a focus on our core strengths, more efficient services, and more positive 
contractual programs. 

We currently manage over 1.1 million tons of materials annually.  We will continue to strive to be the premier solution provider 
to businesses for fiscal and ecological responsibility.  We will focus on growing our business, improving our financial results, and 
enhancing our stockholder value.  I am confident with our business model and our industry positioning.  I look forward to 
implementing these initiatives and our strategy for Quest’s long-term success.  However, I ask for your patience for our 
initiatives and strategy to show results.   

Sincerely, 

S. Ray Hatch 
President and Chief Executive Officer 

 
 
 
 
BOARD OF DIRECTORS 

Mitchell A. Saltz 
Chairman of the Board 

EXECUTIVE MANAGEMENT 

S. Ray Hatch 
President and Chief Executive Officer 

S. Ray Hatch 
President, Chief Executive Officer, and Director 

Laurie L. Latham 
Senior Vice President and Chief Financial Officer 

Jeffrey D. Forte 
Director 

Michael F. Golden 
Director 

Russell J. Knittel 
Director 

Ronald L. Miller, Jr 
Director 

Barry M. Monheit 
Director 

I. Marie Wadecki 
Director 

Safe Harbor Statement  

Timothy A. Semones 
Chief Operating Officer 

TRANSFER AGENT 

Continental Stock Transfer & Trust Company 
17 Battery Place, 8th Floor 
New York, New York 10004 

INDEPENDENT PUBLIC ACCOUNTANTS 

Semple, Marchal and Cooper, LLP 
Phoenix, Arizona 

LEGAL COUNSEL 

Greenberg Traurig, LLP 
Phoenix, Arizona 

STOCK LISTING 

NASDAQ: QRHC – Common Stock 

The statements contained in this 2015 Annual Report may be deemed to be forward-looking statements under federal securities laws, and we intend 
that  such  forward-looking  statements  be  subject  to  the  safe-harbor  created  thereby.  Such  forward-looking  statements  include  our  plan  to  lead  our 
company to future success; our belief that enhanced media coverage and expanded regulations regarding climate change and population growth are 
driving  concern  about  the  environment,  resource  availability,  and  consumer  expectations  for  sustainable  business  practices;  our  belief  that  industry 
trends will  force companies to deal  with the waste streams and recyclables generated by their businesses; our belief  that  we have  deep market  and 
industry knowledge, offer flexible and evolving solutions, and deliver measurable results for our clients; our belief that our disruptive and differentiated 
approach to waste and recycling is built on a strong foundation that gives us experience with a vast array of materials, a scalable service platform, and 
an  infrastructure  that  provides  impactful  business  intelligence  to  our  customers;  our  belief  that  our  business  model  provides  the  flexibility  to  adjust 
effectively to a dynamic market and create customized solutions to fit our ever changing customer needs;  our initiatives to substantially improve our 
financial performance, including continuing to expand our customer base and enhance our customer service and the value we bring to our customers, 
capturing a larger portion of the commodity value of waste streams and recyclables, continuing to develop innovative solutions to satisfy the needs of 
our  customers,  increasing  supply  chain  efficiencies  to  reduce  cost  of  sales,  enhancing  our  technology  platform  to  foster  our  scalability  and  reduce 
general and administrative costs, and improving our operating margins through a focus on our core strengths, more efficient services, and more positive 
contractual programs; our belief that we will continue to strive to be the premier solution provider to businesses for fiscal and ecological responsibility; 
our focus on growing our business, improving our financial results, and enhancing our stockholder value; and our confidence with our business mode 
and  our  industry  positioning.  These  statements  are  based  on  our  current  expectations,  estimates,  projections,  beliefs,  and  assumptions.  Such 
statements  involve  significant  risks  and  uncertainties.  Actual  events  or  results  could  differ  materially  from  those  discussed  in  the  forward-looking 
statements as  a result  of  various  factors,  including,  but  not  limited to,  competition in the  environmental  services industry,  the  impact  of  the  current 
economic  environment,  and  other  factors  discussed  in  greater  detail  in  our  filings  with  the  Securities  and  Exchange  Commission  (SEC),  including  our 
Report on Form 10-K for the year ended December 31, 2015. You are cautioned not to place undue reliance on such statements and to consult our SEC 
filings for  additional  risks  and uncertainties that  may  apply  to  our  business  and the  ownership of  our  securities. Our  forward-looking  statements  are 
presented as of the date made, and we disclaim any duty to update such statements unless required by law to do so.