Raymond James Financial
Annual Report 2021

Plain-text annual report

A N N U A L R E P O R T 2 0 2 1 A N N U A L R E P O R T 2 0 2 1 At Raymond James, we’re ready. And we’re ready precisely because we don’t see readiness as a point to be reached or something to be checked off a list. Readiness is a process, a practice, a thousand choices coalescing and driving forward. It’s something we plan for and act on, so we can greet obstacle and opportunity with the same assuredness. 2021 was, like the year that preceded it, marked by the unprecedented and the uncertain. But our readiness meant we had a plan and the means to implement it, which allowed us to take care of one another, thrive through the challenge and take steps toward the future. 2 C O N T E N T S 4 MESSAGE FROM THE CHAIRMAN AND CEO 20 ASSET MANAGEMENT RAYMOND JAMES ANNUAL REPORT 2021R E A D Y C O N T E N T S 10 READY TO ACT 12 READY TO DRIVE PROGRESS 14 READY TO CONNECT 16 PRIVATE CLIENT GROUP 18 CAPITAL MARKETS 21 22 RAYMOND JAMES BANK CORPORATE LEADERSHIP 24 10-YEAR FINANCIAL SUMMARY 26 CORPORATE AND SHAREHOLDER INFORMATION 27 ANNUAL REPORT ON FORM 10-K 3 RAYMOND JAMES ANNUAL REPORT 2021RAYMOND JAMES ANNUAL REPORT 2021A message from our chairman and chief executive officer Through another year of extraordinary circumstances, our associates and advisors proved once again that their dedication to our values of putting clients first, acting with integrity, valuing independence and thinking long term not only guides us through uncertain conditions, but enables us to thrive. As a result of their hard work, the firm generated record results in fiscal 2021, lifted by record revenues and pre-tax income for the Private Client Group, Capital Markets and Asset Management segments, reinforcing the value of having diverse and complementary businesses. Record net revenues of $9.76 billion increased 22%, record pre-tax income of $1.79 billion increased 70%, and record net income of $1.40 billion increased 72% compared to fiscal 2020. Adjusted net income of $1.49 billion,(1) which excludes $98 million associated with losses on extinguishment of debt and $19 million of acquisition-related expenses, increased 74% compared to adjusted net income in fiscal 2020. As last year’s earnings were negatively impacted by the onset of the COVID-19 pandemic, the comparison of our results in fiscal 2021 to fiscal 2019 are also informative. Our net revenues increased 26% and our net income increased 36% over this two-year period – remarkable growth, especially considering near-zero short-term interest rates during fiscal 2021. The growth of client assets and record brokerage and investment banking revenues drove record net revenues in fiscal 2021. Client assets under administration increased 27% during the year to $1.18 trillion, another record, lifted by equity market appreciation and the net addition of financial advisors in the Private Client Group segment. For the fiscal year, we generated a return on equity of 18.4% and an adjusted return on equity of 19.5%(1) – strong results, given our robust capital position and the low interest rate environment. We ended the year with shareholders’ equity of $8.2 billion and book value per share of $40.08, which increased 16% and 15%, respectively, over September 2020. Our capital ratios remained well above regulatory requirements, with a total capital ratio of 26.2% and Tier 1 leverage ratio of 12.6% at the end of the year, giving us the balance sheet capacity to not only be defensive but also opportunistic during these uncertain times. During the fiscal year, we completed a 3-for-2 common stock split and increased our quarterly dividend approximately 5% to $0.26 per share from nearly $0.25 per share, both figures adjusted for the stock split. We repurchased 1.47 million shares for $118 million, an average price of $80.20 per share. Through the combination of dividends and share repurchases, the firm returned total capital of approximately $335 million to shareholders. Subsequent to the fiscal year-end, the Board of Directors approved a 31% increase of the quarterly cash dividend to $0.34 per share and a share repurchase authorization of $1 billion, which replaces the previous authorization under which $632 million remained available. PAUL C. REILLY Chairman and Chief Executive Officer RAYMOND JAMES AT A GLANCE ~15,000 EMPLOYEES Including associates and employee financial advisors 8,400+ FINANCIAL ADVISORS Including more than 5,000 affiliated independent contractor advisors $1.18 trillion IN TOTAL CLIENT ASSETS* 135 CONSECUTIVE QUARTERS OF PROFITABILITY *As of September 30, 2021. (1) “Adjusted net income” and “adjusted return on equity” are each non-GAAP financial measures. Please see the “Reconciliation of non-GAAP financial measures to GAAP financial measures” on page 40 of Form 10-K for a reconciliation of our non-GAAP measures to the most directly comparable GAAP measures, and for other important disclosures. 4 RAYMOND JAMES ANNUAL REPORT 2021Turning to our segment results, the Private Client Group (PCG), by far our largest business, generated record net revenues of $6.61 billion, an increase of 19% over fiscal 2020, and record pre-tax income of $749 million, a 39% increase compared to 2020. Record net revenues were driven by strong growth in assets in fee-based accounts along with higher brokerage revenues. Fiscal 2021 concluded with records for PCG assets under administration of $1.12 trillion, up 26%, and PCG assets in fee-based accounts of $627.1 billion, up 32% over the end of fiscal 2020. The strong client asset growth in the year was primarily driven by equity market appreciation and our continued success retaining and recruiting financial advisors. We ended the year with a record 8,482 financial advisors affiliated with the firm, a net increase of 243 advisors. Our regrettable attrition of advisors remained extremely low at approximately 1% in fiscal 2021, despite an intensely competitive environment during the year. Meanwhile, financial advisors with approximately $330 million of trailing 12-month production and approximately $54 billion of assets at their prior firms joined Raymond James’ domestic independent contractor and employee channels during the year, a new record. Our financial advisor recruiting pipeline is strong across all affiliation options. While more firms are starting to realize the value of offering multiple affiliation options, we are uniquely positioned in the market with scale and growth momentum across all of our affiliation options through our AdvisorChoice® platform. The Capital Markets segment had a phenomenal year, with record net revenues of $1.89 billion increasing 46% and record pre-tax income of $532 million increasing 136% over fiscal 2020 – notable as fiscal 2020 was the segment’s second-best year. Record results in the Capital Markets segment were driven by record fixed income brokerage and investment banking revenues, the latter due to broad-based strength in M&A and underwriting activity. In our history, it is atypical to have both Fixed Income and Global Equity and Investment Banking generating record results at the same time, but fortunately that was the case in fiscal 2021. Fixed income brokerage revenues benefited from a high level of client activity, particularly with small- and mid-sized depositories, as these clients had significant deposits and heavily invested in their securities portfolios during the year. This is one example of the benefits of our selective acquisition strategy: Morgan Keegan, acquired in 2012, had a leading position serving depository clients, an extremely valuable capability since the onset of the COVID-19 pandemic. Additionally, the investment banking pipeline remains very strong as we have continued to enhance our platform through acquisitions such as Financo, a consumer-focused investment bank, and Cebile, a private funds placement agent and secondary market advisor to private equity firms, as well as adding senior talent during the year. While strong investment banking activity across the industry was certainly a tailwind, the fantastic performance we achieved in fiscal 2021 would not have been possible without the significant investments we have made over the past five years to broaden and deepen our M&A platform. The Asset Management segment generated record net revenues of $867 million, which were up 21%, and record pre-tax income of $389 million, which increased 37% over fiscal 2020. Record net revenues were driven by growth in financial assets under management, which rose 25% to $191.9 billion at the end of the fiscal year. The annual growth in financial assets under management was attributable to strong net inflows in fee-based accounts in PCG and to equity market appreciation, which more than offset net FISCAL YEAR FINANCIAL HIGHLIGHTS in millions, except per share amounts Net Revenues Net Income Earnings per Share (Diluted)(1) Shareholders’ Equity Attributable to RJF Shares Outstanding(1)(2) Book Value per Share(1) 2021 $9,760 $1,403 $6.63 $8,245 205.7 $40.08 2020 % CHANGE $7,990 $818 $3.88 $7,114 204.9 $34.72 22 % 72 % 71 % 16 % - % 15 % ALL DATA AS OF FISCAL YEAR ENDED SEPTEMBER 30, 2021 (1) Effective during our fiscal fourth quarter of 2021, the Board of Directors approved a 3-for-2 stock split, effected in the form of a 50% stock dividend, paid on September 21, 2021. All share and per-share information has been retroactively adjusted to reflect this stock split. (2) Excludes non-vested shares 5 RAYMOND JAMES ANNUAL REPORT 2021RAYMOND JAMES ANNUAL REPORT 2021outflows for Carillon Tower Advisers. Asset Management results should be positively impacted by higher financial assets under management as long as the equity markets remain resilient. Raymond James Bank net revenues of $672 million decreased 12%, while pre-tax income of $367 million increased 87%, compared to fiscal 2020. The decline in net revenues was driven primarily by lower net interest income due to the decrease in short-term interest rates since March 2020, which caused the bank’s net interest margin to decline 68 basis points to 1.95% in fiscal 2021, from 2.63% in fiscal 2020. Net loans of $25 billion grew 18% over fiscal 2020, driven by loans to PCG clients and corporate loan growth. Our focus over the past several years has been strengthening our lending solutions to PCG clients, and that was evident in fiscal 2021 with very impressive growth of 31% from September 2020 to September 2021. The increase in pre-tax income was due primarily to a bank loan benefit for credit losses in fiscal 2021 compared to a bank loan provision in the prior year. As the credit environment stabilized along with the economic recovery, the bank generated an annual benefit for credit losses of $32 million. The allowance for credit losses as a percent of total loans decreased to 1.27% from 1.65% as of September 2020. Our strong credit performance and continued loan growth since the start of the pandemic reinforces our agile and opportunistic approach at Raymond James Bank, which is led by a very experienced management team. As we outlined at our Analyst & Investor Day, we have remained focused on deploying capital throughout the year, maintaining our longstanding capital deployment priorities: investing in organic growth, which we believe delivers the best returns for our shareholders over time; selectively making acquisitions; paying an ongoing dividend; and repurchasing our stock. Our focus on deploying capital to generate attractive returns for our shareholders – while maintaining ample liquidity and Total Capital and Tier 1 ratios of more than double the regulatory requirements to be considered well-capitalized – was evident in fiscal 2021. Along with the aforementioned Financo and Cebile additions, we acquired NWPS Holdings, a provider of retirement plan administration, consulting, actuarial and administrative services, expanding our retirement services offerings to advisors and their clients. In addition to these completed acquisitions, we announced agreements to acquire two additional firms: • Charles Stanley Group, a U.K.-based wealth management firm with nearly 200 wealth managers and £27.1 billion in client assets. We expect this addition to further accelerate the growth of our U.K. wealth management franchise, which has reached nearly £15 billion in client assets since its inception approximately 20 years ago. Charles Stanley’s multiple affiliation options will give us the ability to offer wealth management affiliation choices consistent with our model in the United States and Canada. • TriState Capital Holdings, a client-centric, technology- enabled franchise focusing on serving clients with premier private banking, commercial banking and niche investment management products and services. This combination will help diversify our funding sources and add internal FDIC insurance capacity through a second independent bank charter, while providing capital to fuel TriState Capital’s strong growth. Overall, these actions illustrate our increased focus on acquiring businesses that enhance our core operations, and those with technology that can help grow and position us for the future. Complementing the outstanding performance in our businesses, we achieved several other notable accomplishments during this fiscal year: Giving Back 2021 RAYMOND JAMES CARES MONTH CHARITABLE GIVING 68,434 People helped 2,242 Volunteers 6,691 Volunteer hours donated 80,343 lbs. Of food donated #5 fundraiser In the nation for the American Heart Association $6.68 million Raised for the United Way United States, Canada and the United Kingdom United States only 6 RAYMOND JAMES ANNUAL REPORT 2021• As the pandemic increased need across the nation, our associates and advisors rose to the challenge to give back and support the communities where we live and work. This year we celebrated our 10th annual month of focused giving, called Raymond James Cares Month, with more than 2,200 advisors and associates volunteering over 6,600 hours to benefit 250 charitable organizations across the United States, Canada and the United Kingdom. Additionally, between associate contributions and a company match, Raymond James raised nearly $6.7 million for communities across the United States through its annual United Way campaign. Furthermore, our associates raised more than $365,000 for the American Heart Association through the 2020 Heart Walk. • Building upon our 2020 pledge to the Black community, this year we collaborated among firm leaders, associates and advisor inclusion networks to select three areas of focus for our commitment: education, financial empowerment and mentorship. With these pillars in mind, the firm chose 12 charitable organizations spanning a variety of service areas, including K-12 education, college preparation, affordable housing, economic development and leadership training, to receive funding from the initial $1.5 million contribution. These partnerships are complements to our sustained relationships with national organizations such as Junior Achievement and Habitat for Humanity, as well as local programs we have cultivated over many years in the Tampa Bay, Florida, community where we are headquartered. • Raymond James was also recognized in other major lists for overall corporate reputation and diversity and inclusion programs, and the number of advisors who were named to industry lists across various categories has grown significantly, to almost 400 advisors. • Marlene Debel, executive vice president and chief risk officer of MetLife, Inc., was appointed to the Raymond James Board of Directors and serves on its Audit and Risk Committee. With more than three decades of experience in financial, strategic and risk management, Marlene’s unique perspective is already proving valuable in helping us deliver on the firm’s long-term growth strategy in the ever-evolving marketplace and regulatory environment. Refreshing and adding diversity to our board has always been a priority at Raymond James. With the addition of Marlene, we now have four female directors. We also have three racially diverse directors. Most importantly, all of our directors bring diverse perspectives and experiences to the board, helping us arrive at strong long-term outcomes for our shareholders. • Just after our fiscal year-end, we announced the retirement of two members of our Executive Committee. – Raymond James Financial President John Carson, who joined Raymond James close to 10 years ago when we purchased Morgan Keegan, where he served as CEO, will retire as president effective December 31, 2021, and will also step down as head of the Fixed Income and Public Finance divisions. He will remain with the firm as vice chairman to ensure a successful transition of responsibilities to Executive Vice President of Fixed Income Capital Markets Horace Carter, who will become president of Fixed Income and join our Executive Committee. – Raymond James Ltd. Chairman and CEO Paul Allison, head of the firm’s Canadian subsidiary, will also retire at the end of calendar year 2021, transitioning to the newly created role of RJ Ltd. executive chairman to provide strategic guidance to the management team and serve in a senior client relationship capacity. Jamie Coulter, currently executive vice president of wealth management, succeeds Paul as RJ Ltd.’s CEO. Jamie will also join our Executive Committee, as well as the board of RJ Ltd. I am deeply grateful to both John and Paul for their many tangible contributions to the firm, as well as their leadership and counsel, which will continue as they take their new roles. Equally important, I look forward to the ongoing contributions of Horace and Jamie, whose leadership appointments are the result of our long-term, diligent succession planning efforts. We enter fiscal 2022 well-positioned with strong capital ratios and records for client assets, number of PCG financial advisors and bank loans. However optimistic we may be for the year ahead, we also understand there are uncertainties, including the pace of recovery from the initial shutdowns related to COVID-19, the continued effects of the pandemic, and U.S. economic policy. Whatever the potential challenges, I’m confident we have strong capital and liquidity to not only withstand them but also to be opportunistic in these environments. I’m extremely proud of the dedication and perseverance of our associates and advisors, and for their tireless efforts to support each other and clients, not just during this extraordinary period, but throughout our firm’s history. Our long record of profitability and growth is not possible without their contributions, and I thank each of them for their efforts to ensure Raymond James is a firm as unique as the people we serve, one that truly transforms lives, businesses and communities through the power of personal relationships and professional advice. Thank you for your continued trust and confidence in Raymond James. Paul C. Reilly Chairman and Chief Executive Officer Raymond James Financial December 10, 2021 7 RAYMOND JAMES ANNUAL REPORT 2021RAYMOND JAMES ANNUAL REPORT 2021 O U R V I S I O N PRIVATE CLIENT GROUP Our vision is to be a financial services firm as unique as the people we serve, transforming lives, businesses and communities through the power of personal relationships and professional advice. O U R M I S S I O N Our business is people and their financial well-being. We are committed to helping individuals, corporations and institutions achieve their unique goals, while also developing and supporting successful professionals, and helping our communities prosper. Within our PCG segment, we provide financial planning, investment advisory and securities transaction services to clients through financial advisors who affiliate with us as traditional employees or independent contractors, or as employees of independent third-party firms to which we provide services through our RIA and Custody Services division. CAPITAL MARKETS Our Capital Markets segment conducts investment banking, institutional sales, securities trading and research throughout North America and Europe. In addition, we syndicate and manage investments in low-income housing funds. ASSET MANAGEMENT The Asset Management segment provides portfolio management and related administrative services to Private Client Group clients through the Asset Management Services division and through Raymond James Trust, N.A. The segment also provides asset management services through Carillon Tower Advisers and affiliates for certain individual accounts managed on behalf of third-party institutions, institutional accounts or proprietary mutual funds that we manage. RAYMOND JAMES BANK Raymond James Bank provides a comprehensive array of personal and corporate banking services, including residential, securities-based and commercial lending products, as well as FDIC-insured deposit accounts that serve as one of the primary sweep options for client brokerage accounts. OTHER The Other segment includes our private equity investments, interest income on certain corporate cash balances, certain acquisition-related expenses, and certain corporate overhead costs of RJF, including the interest costs on our public debt and any losses on extinguishment of such debt. 8 RAYMOND JAMES ANNUAL REPORT 20212021 Segment Net Revenues Contribution* in millions PRIVATE CLIENT GROUP CAPITAL MARKETS ASSET MANAGEMENT RAYMOND JAMES BANK $6,611 $1,885 $867 $672 66% 19% 8% 7% 2021 Segment Pre-Tax Income Contribution* in millions PRIVATE CLIENT GROUP CAPITAL MARKETS ASSET MANAGEMENT RAYMOND JAMES BANK $749 $532 $389 $367 37% 26% 19% 18% * These charts are intended to show the relative contributions of our four core business segments and do not include the Other segment or intersegment eliminations. COMPARISON OF FIVE-YEAR CUMULATIVE TOTAL RETURN SEPTEMBER 2021 Assumes initial investment of $100 and reinvestment of dividends. Prepared by Zacks Investment Research. $300 $250 $200 $150 $100 $50 2016 2017 2018 2019 2020 2021 Raymond James Financial, Inc. S&P 500 Index Dow Jones U.S. Investment Services Index 6 7 . 9 9 9 . 7 4 7 . 7 7 2 . 7 7 3 . 6 7 1 0 2 8 1 0 2 9 1 0 2 0 2 0 2 1 2 0 2 NET REVENUES $Billions 4 . 1 0 . 1 9 . 0 8 . 0 6 . 0 7 1 0 2 8 1 0 2 9 1 0 2 0 2 0 2 1 2 0 2 NET INCOME $Billions 4 . 8 1 2 . 6 1 4 . 4 1 2 . 2 1 9 . 1 1 7 1 0 2 8 1 0 2 9 1 0 2 0 2 0 2 1 2 0 2 RETURN ON EQUITY %Percent 0 . 9 1 4 . 3 1 2 . 2 1 4 . 1 1 9 . 9 7 1 0 2 8 1 0 2 9 1 0 2 0 2 0 2 1 2 0 2 MARKET CAPITALIZATION $Billions 9 RAYMOND JAMES ANNUAL REPORT 2021RAYMOND JAMES ANNUAL REPORT 2021R E A D Y to act The pursuit of strategic growth is ever-present at Raymond James. Even as our core businesses expand through the ability and ambition of our existing teams, we know it’s simply good planning to remain open to the evolutions new partnerships can spark. And more than remaining open – and consistently aware of the landscape around us – our intentional, intelligent approach to capital management ensures we’re in a strong position to pursue growth. personal care space. By marrying our existing practice with Financo’s reputation and sector expertise, we’ve positioned the resulting group as a global market leader in consumer and retail investment banking. Drawing on almost six decades of strength and lessons learned from the preceding 10 months of pandemic- related upheaval, Raymond James entered 2021 not just prepared to navigate a still-challenging environment, but ready to act – to strengthen our offerings, to expand our horizons, to better our firm. BUILDING ON STRENGTHS Most often acquisitions aren’t about exploring new things, but reinforcing the things we know best – and expanding how and where we do them. In 2021, we announced combinations that deepen our platform across two key businesses, Capital Markets and the Private Client Group (PCG). First up was NWPS Holdings, founded as Northwest Plan Services in Seattle in 1994, which supports company retirement plans and serves 400,000-plus plan participants with more than $41 billion in plan assets. In NWPS, we saw a partner to help expand our own retirement plan administration resources and ensure we equip advisors for the growth in retirement plan options for small businesses created by the SECURE Act. Next was Financo, a boutique investment bank known for its work with well-known names in the beauty, apparel and Finally, we announced our intention to build on our PCG presence in the United Kingdom, with the planned fiscal 2022 acquisition of Charles Stanley Group PLC, a London-based wealth manager we expect to help broaden our footprint in the increasingly consolidated and competitive U.K. market. In each case, cultural fit was as critical a factor as strategic alignment. As Financo CEO John Berg put it, “We were drawn to Raymond James’ people and their desire to focus on serving the client, and they were drawn to the same in us.” EXPANDING CAPABILITIES When trying something new, it’s a good idea to seek out the perspective of those who do it best. It’s an even better idea to partner with them. So when our Global Equities & Investment Banking team decided they wanted to expand into the secondaries advisory market to private equity firms, they looked to one of its leaders, Cebile Capital, a London-based firm founded in 2011. Announced in May 2021, the pairing deepens Raymond James’ relationships with the private equity community and expands the related service offerings to include 1 0 RAYMOND JAMES ANNUAL REPORT 2021fund placements, general partner (GP)-led secondaries capabilities and limited partner (LP)-led secondaries advisory, a rapidly expanding market. Further, there are benefits for PCG: “Advisors’ high-net- worth clients have an interest in and appetite for bespoke proprietary investment products,” says Jim Bunn, Raymond James Global Equities and Investment Banking president. “They can now give those clients access to secondary private markets investments because of the addition of Cebile.” “ We’re commited to utilizing excess capital to foster the kind of organic and inorganic growth we expect will drive strong returns for shareholders over the long term. ” – Raymond James Chairman and CEO Paul Reilly EVOLVING FOR THE FUTURE As we looked ahead to fiscal 2022 and the years beyond it, we are, as ever, keeping an eye out for ideal candidates. And one has already appeared. In October 2021, we announced our agreement to acquire TriState Capital Holdings Inc., a banking and asset management firm and a leading provider of securities- based loans. Through the combination, which is expected to close in fiscal 2022, TriState will leverage the strength of Raymond James to fuel continued, more profitable growth. And Raymond James, by adding a new bank charter and a sophisticated national liquidity and treasury management business, will provide additional internal FDIC-insured deposit capacity to PCG clients and diversify our deposit- gathering capabilities. CHANGING THE GAME Founded by a woman born to Indian parents and raised in Nigeria, Zimbabwe and Vietnam. Led by an all-female C-suite. Run by a team more than 50% diverse. “I like to say we became the change we wished to see in the industry,” says Sunaina Sinha Haldea of Cebile Capital, the company she founded in 2011 that became part of Raymond James in 2021. Building a diverse business was a personal passion that became a professional advantage for Sinha Haldea and her team. “The intention was ‘I’ve got to have a diverse team because if I don’t do it, who will?’ But this virtuous cycle followed from it. You do good, you get good back.” The diversity of perspective meant each member approached situations differently, creating stronger, more innovative solutions. And diversity in pitch meetings meant that as inclusion became an industry expectation, Cebile was not just ahead of the game but helping to rewrite the rules. “As an industry stalwart, our story picked up steam in the media and elsewhere because we were so unique, and that helped our brand develop, and that brand developing came back to help us win business.” “I’m a big believer that you can keep hammering away for change, but you’ve got to be that change first. As an industry, we continually need to strive for much better metrics across the board and to have a workforce that reflects the world around us and our clients’ worlds as well.” 1 1 RAYMOND JAMES ANNUAL REPORT 2021RAYMOND JAMES ANNUAL REPORT 2021R E A D Y to drive progress The rise of remote work has accelerated the pace of change globally, with an accompanying surge in data generated. Researchers estimate that in the next three years, the world will create more data than it did in the past three decades. In this exponential age, having a strategy to handle the deluge of change and information is key. Raymond James has made significant advances in this area, applying keen insight into advisor and client needs as well as cloud computing, artificial intelligence and machine learning to drive innovation, manage risk and enhance service. We’re designing for the future, with a focus on delivering the right data and insight to advisors and their clients at just the right time. closely with advisors to refine information sharing. Using design thinking, we launched a new format for all change-related messaging that makes it easier to quickly digest the data and take action. We’ve also unveiled our Change Resource Center, which recaps the latest updates from around the firm in one convenient location. And we’ve invested in our knowledge management systems to provide associates with easily accessible, accurate information so they can better support advisors. These smart investments reinforce our commitment to treating advisors as our clients, so they in turn can provide the best possible service to their clients. As a result, we’ve experienced our highest ever client satisfaction scores and a record year for recruiting: Experienced financial advisors with approximately $330 million of trailing 12-month production and approximately $54 billion of client assets joined our domestic independent contractor and employee channels during fiscal 2021. CLEAR DIRECTION AND FRESH PERSPECTIVE Staying nimble and adaptable requires effective communication. With that as our goal, we’ve worked These are the types of initiatives shaped through direct feedback from advisors of all affiliations on our Change Leadership Council – one of 21 such advisory panels. Through listening to those on the front lines, we gain invaluable insight. “When you give advisors a seat at the table, problems can be eliminated before they happen,” says council member Gary Weiss, managing director of Weiss Wealth Strategies of Raymond James. Fellow council member Robert Quick, a regional executive at Alex. Brown, agrees. “It’s been refreshing to participate and see how the firm remains committed to advisor feedback.” “The firm has to continuously innovate and adapt to market, regulatory and client changes. COVID has only magnified and accelerated many of those. It’s been refreshing to participate and see how the firm remains committed to advisor feedback and discussion prior to rolling out broad changes. ” – Robert Quick, regional executive at Alex. Brown and member of the Change Leadership Council 1 2 RAYMOND JAMES ANNUAL REPORT 2021The inaugural Tech Connect Conference featured a panel of Technology Advisory Council members, including Kevin Fusco (left) and Dan Horgan, with host Salit Nagy-Todd, senior vice president of Technology. TECHNOLOGY BUILT FOR THE FUTURE A SMART MATCH-MAKING ALGORITHM Our mission to translate data into actionable insight is clear in how we make the most of our technology and how we’ve adapted it for the modern environment. That includes the launch of the Alerts Portal, another project developed hand in hand with users. This tool combines firm, department and practice notifications into one central dashboard, with customizable notifications to minimize distractions. Teams can quickly and easily collaborate on time-sensitive matters, creating efficiencies and supporting thoughtful decision-making. The portal is one of many enhancements to our integrated tech platform over the past year, including tools that help advisors propose portfolios tailored to clients’ needs, send reports on the go and streamline information gathering. To help teams use these applications in driving business growth, we showcased them through the first-ever dedicated tech conference, Tech Connect, in June. More than 3,500 participants engaged virtually with dozens of speakers and panelists to discover new tools and master familiar ones. For questions on specific applications, the event featured a virtual Tech Center staffed by experts. “Advisors sharing how they’ve adopted our technology and its impact at events like Tech Connect drives ingenuity and innovation at all levels,” says Salit Nagy- Todd, senior vice president of Technology. “This is an exciting time to be working in this field. We’re realizing the potential of these tools and developing them in a way that supports the advisor-client relationship.” Because thinking long term is in our DNA, succession and acquisition planning is a significant focus – resulting in this year’s launch of Practice Exchange. This cloud- based platform is designed to bring clarity and ease to the succession planning process for advisors looking to grow their practices, protect their assets and prepare for their own retirements. It features a proprietary algorithm to connect sellers and prospective buyers based on preferences and business attributes. The tool offers the all-in-one convenience of consolidated valuation, matching and education resources to complement the support of the firm’s professional consulting team. “As the demand for succession solutions increases, we’ve continued to evolve with the needs of advisors and clients in mind,” says Robert Goff, vice president of Succession and Acquisition Planning. “When we can empower an advisor to expand or exit their business on their own terms, we set clients up for success. It’s a win for advisors and a win for their clients, which translates into a win for the firm.” A BIG-PICTURE VISION FOR THE FUTURE This was a year in which the importance of human relationships was clear, as was the indispensable power of technology to support those relationships. From the largest of initiatives to the smallest of details, we made significant advances in 2021 to harness the power of data, support advisors and their clients, and drive innovation for years to come. 1 3 RAYMOND JAMES ANNUAL REPORT 2021RAYMOND JAMES ANNUAL REPORT 2021R E A D Y to connect Raymond James’ business is people: the clients whose trust empowers the enterprise, the advisors who do the frontline work of helping people pursue financial well-being, the associates who diligently advance our mission and the people in our communities from whom we draw inspiration. “Taking care of people is the right thing to do, but it’s also the engine of the firm’s 59-year history of success,” said Chief Human Resources Officer Chris Aisenbrey. “That begins with taking care of our associates. Since the start of the pandemic, we’ve obviously had significant focus on health and well-being, even as we continue to invest in associate development and engagement overall.” ADJUSTING TO A CHANGING ENVIRONMENT Our strong culture is a hallmark of Raymond James – and face-to-face collaboration has promoted and preserved that culture. Which meant that returning associates to the office – at least some of the time – after more than a year and a half of remote work was a goal for 2021. Given the changing COVID-19 environment, however, firm leaders took a nuanced approach, relying on health organizations and government guidance, as well as input from local leaders at offices across the country, to develop standards. Some associates began to return to corporate offices voluntarily during fiscal 2021, and many branch offices operated at near-full capacity starting in the summer. Safety protocols were tested, adjusted and readjusted as conditions changed and, with confidence that the right measures were in place, we began an “official” return for all associates in November 2021, encouraging teams to work in the office at least one day a week. This approach was not only intended to be sensitive to associates’ safety concerns in the short term, but to also consider the changes the COVID-19 era ushered in related to workforce expectations for the long term. Given the firm’s digital competence that enabled associates to remain productive and engaged while remote, a hybrid workplace model that encourages the firm’s cultural strengths while providing the flexibility of remote work opportunities has emerged as our go-forward plan. “We’re calling it a hybrid approach, but that’s descriptive, not prescriptive,” Chairman and CEO Paul Reilly said. “Everyone in the firm will be learning through experience together, so while we don’t know exactly what model we’ll have in a few years, this is a good starting point.” The Pride Financial Advisors Network held its inaugural Business of Pride Symposium virtually in June, connecting participants with industry experts, Raymond James executives and each other to help them professionally and personally. Here attendees gather for the closing celebration. 1 4 RAYMOND JAMES ANNUAL REPORT 2021Our long-running work with Junior Achievement, where Chairman Emeritus Tom James spent many years on the board of directors, has included taking our support to students through programs like JA Finance Park and JA BizTown and bringing students to us for events such as this early-2020 Job Shadow Day event. DEVELOPING PEOPLE DIGITALLY Even with the distance required by the pandemic, the cultural need to connect was strong in 2021. And our events teams built strong expertise in creating compelling digital and hybrid conferences – forever changing the way the firm presents these critical career development and networking opportunities. As part of the pledge, 12 nonprofit organizations across the country were selected to receive consecutive three-year grants, with the intention of building long-standing relationships similar to those the firm already has with Florida organizations such as Junior Achievement, Academy Prep and Lunch Pals, all of which focus on educating and empowering youth. Among them, the Pride Financial Advisors Network – an association of LGBTQ+ advisors and allies and one of the firm’s three Advisor Inclusion Networks – launched its inaugural symposium, a flagship event presented by each of the inclusion networks. The Women Financial Advisors Network’s long-running Women’s Symposium was another digital success, with more advisors able to attend the already popular event than ever before. Associates saw similar opportunities through teambuilding events, intimate networking circles that strengthened ties across departments, associate conferences like the Women’s Inclusion Network’s Women Soaring Conference and even opportunities to get creative, such as participating in the virtual Associate Art Show, a long- standing extension of the firm’s charitable interest in supporting the arts. FOLLOWING THROUGH ON OUR PROMISES In 2020, the firm’s Executive Committee, Operating Committee and Board of Directors, along with thousands of Raymond James associates, signed a Pledge to the Black Community. Helping to select the organizations were leaders from the Mosaic Inclusion Network for associates, the Black Financial Advisors Network (BFAN) and the firm’s Diversity & Inclusion Advisory Council. These associate and advisor groups, along with the Human Resources department, have also led the creation of new educational materials for associates and advisors on bias and the diversity of human experience. And, while the firm has long been engaged in campus recruiting at historically Black colleges and universities, it expanded its presence and built new partnerships in 2021. BFAN has also been a strong partner in developing the talent pool for the future, with members focusing on community outreach, youth financial education and mentorship opportunities for up-and-coming talent. These activities reinforced the firm’s commitment to the Black community, as well as our long-standing focus on ensuring we have policies, training, programs and support networks in place to support a diverse workforce and inclusive workplace for all. 1 5 RAYMOND JAMES ANNUAL REPORT 2021RAYMOND JAMES ANNUAL REPORT 2021Private Client Group Strong retention of affiliated advisors, continued recruiting success rooted in the strength of the firm’s culture and values, and positive equity market performance driven by outsized U.S. economic growth combined to propel Private Client Group client assets under administration above the $1 trillion mark for the first time, representing a year- over-year increase of 26% in fiscal 2021. $6.61 billion NET REVENUES $749 million PRE-TAX INCOME $1.12 trillion TOTAL PCG ASSETS UNDER ADMINISTRATION KEY PERFORMANCE DRIVERS • Strong retention and recruitment of advisors • Positive equity market performance • Increased assets in fee-based accounts HEADWINDS • Low interest rate environment • Intensified recruiting efforts among a wide range of competitors 2021 Initiatives Making virtual valuable Achievements born of necessity in the remote working environment will have lasting benefits. Enhancements to technology tools and mobile capabilities delivered improved functionality for advisors and their clients, and increased comfort with these tools drove a dramatic increase in the use of eSignature, smart forms and digital delivery, allowing for more efficient processing and an elevated client experience. The firm’s first dedicated technology conference provided advisors and branch professionals the opportunity to learn more about existing tools and how to integrate new ones into their practices. This event was one of many held in a virtual environment, which allowed for broader access as well as innovative small-group breakouts that fostered engagement distinct from a larger, in-person setting. We also made several enhancements to the practice management support we offer advisors, including the introduction of Practice Exchange, a holistic succession planning platform for advisors looking to grow their practices, protect their assets and prepare for their futures; and DRIVE + ACCELERATE, a comprehensive online onboarding program for new and recently hired branch associates that was recognized in the Service category of the WealthManagement.com 2021 Industry Awards for its “scope, scale, adoption, innovation, creativity and unique method of delivery.” Support for advisor-client relationships Believing it is of utmost importance to support advisors in serving their clients, we continued to invest in robust wealth management capabilities, resources and services that allow advisors to deepen existing relationships and develop new ones. The acquisition of retirement administration firm NWPS Holdings, based in Seattle, Washington, has enhanced our retirement services offerings at an opportune time, as clients 1 6 RAYMOND JAMES ANNUAL REPORT 2021sought new solutions in response to 2020 legislation. To help advisors stay connected with clients, a year-long webinar series focused on preserving wealth and health, while a new suite of longevity planning resources was provided at a time of increased attention on caregiving and long-term care. Advisor retention and robust recruiting Strong retention and recruitment of financial advisors across our affiliation options continued, with regrettable advisor attrition remaining at approximately 1% and advisors managing approximately $54 billion of assets at their prior firms joining Raymond James’ domestic independent contractor and employee channels during the year, a new record. Amid our ongoing success, we understand the need to regularly assess and respond to changing trends, from competitors’ augmented recruiting packages to new business lines and client service models. The continued development of a robust RIA & Custody Services (RCS) division provided a comprehensive and efficient platform for independent registered investment adviser and broker/dealer clients, positioning the firm to retain existing advisors transitioning from other affiliations, as well as attract new business through this growing segment. We also announced plans to acquire London- based Charles Stanley Group, a wealth management firm with a client-centric approach that aligns with ours and will strengthen our presence in the United Kingdom. As always, our advisor-focused culture, including offering multiple affiliation options to champion the advisor as entrepreneur, will continue to guide us. FINANCIAL ADVISORS PRIVATE CLIENT GROUP 2017 2018 2019 2020 2021 CLIENT ASSETS PRIVATE CLIENT GROUP $Billions 2017 2018 2019 2020 2021 7,346 7,813 8,011 8,239 8,239 8,482 660 756 798 883 1,115 LOOKING AHEAD – Leveraging the advancements made in digital adoption by advisors and their clients, we will continue to enhance our industry-leading technology for further flexibility and efficiency, using machine learning, artificial intelligence and other innovations to support advisor-client relationships. Our “branch of the future” initiative, started pre-pandemic, continued this year and will expand upon key themes of mobility, sustainability and technological-enablement as we evolve our real-estate strategy with an eye toward a more efficient use of space and an elevated client experience. Flexible designs will support multiple workstyle preferences and the growing diversity of advisors, associates and clients. We will continue to expand the breadth of our sophisticated wealth planning strategies to help advisors address the increasingly complex needs of high-net-worth clients. As always, PCG will maintain its long-term focus and commitment to helping clients live their best lives, consistent with the guiding values that have served the firm equally well in times of challenge and prosperity. 1 7 RAYMOND JAMES ANNUAL REPORT 2021RAYMOND JAMES ANNUAL REPORT 2021Capital Markets Driven by a pronounced increase in mergers and acquisitions and advisory (M&A) activity and high trading volumes in the fixed income market, Capital Markets produced record net revenues of $1.89 billion and record pre-tax income of $532 million in fiscal year 2021, up 46% and 136%, respectively, over fiscal 2020. $1.89 billion NET REVENUES $532 million PRE-TAX INCOME KEY PERFORMANCE DRIVERS • Significant M&A activity • Strong performance for both equity and debt underwriting • Increased fixed income trading activity, driven by depository institutions HEADWINDS • Uncertainty regarding federal infrastructure legislation and its effect on municipal issuance • Continued COVID-19-related limitations on in-person meetings TOTAL CAPITAL MARKETS NET REVENUES 1,014 964 1,083 1,291 1,885 $Millions 2017 2018 2019 2020 2021 1 8 2021 Initiatives Investment Banking growth continues After a lull early in the pandemic, M&A activity surged in fiscal 2021 as comfort conducting business deals via video conferencing and other digital communication methods increased. Record investment banking revenues of $1.1 billion for the Capital Markets segment, an increase of 80% from fiscal 2020, reflected investments made to strengthen the firm’s platform over the past decade, with robust pipelines in place when activity resumed. This performance also reflected a significant year-over-year increase in average fees for Investment Banking deals. Notably, the Tech & Services team was primed to capitalize on strong interest in businesses positioned to support the remote working environment. Equity underwriting increased significantly, primarily due to increased market activity in the United States and Canada. The firm’s continued commitment to expanding our investment banking capabilities was evident in the strategic hiring of nine managing directors, as well as the acquisition of two key businesses: • Financo, a boutique investment bank focused on the consumer sector, which positions the firm as a global market-leader in consumer and retail investment banking. • Cebile Capital, a leading placement agent and secondary market advisor to private equity, which deepens relationships with the private equity community and expands related service offerings. Public Finance grows market share Despite uncertainty regarding the timing and scope of U.S. federal infrastructure legislation, Public Finance increased its national market share by 7% while serving as lead manager on 525 negotiated transactions with a total par value of $15.3 billion. Revenues were stable, though down from a strong fiscal 2020 as local and state entities relied on previously acquired pandemic relief funding. Recent key hires on the West Coast and in the Midwest contributed to increases in market coverage in fiscal 2021. RAYMOND JAMES ANNUAL REPORT 2021Fixed Income drives sales and trading activity M&A BY THE NUMBERS High levels of client activity drove record fixed income brokerage revenues of $515 million in fiscal 2021, an increase of roughly 22% over fiscal 2020, driven primarily by depository institutions seeking to deploy cash, even as inventory levels stayed relatively low based on limited supply. As a national leader in serving banks and credit unions, we have expanded our resources in this high-margin segment over the past decade, which meant our Fixed Income team was well-positioned to capitalize on increased demand among depository institutions during a period of favorable market conditions. A debt capital markets initiative that involves coordination by several key areas within Capital Markets continued to deliver, with revenues increasing significantly from fiscal 2020, while the Whole Loans team more than doubled its record revenues year over year. Fixed Income brokerage revenues helped to offset a slight decline in equity brokerage revenue from fiscal 2020, when strong client activity driven by heightened market volatility occurred as a result of the pandemic. 260+ DEALS CLOSED, UP OVER 80% FROM FY20 $2.4 million AVERAGE M&A ADVISORY FEE, UP 20% FROM FY20 110+ $2M+ FEE DEALS, UP 150% FROM FY20 LOOKING AHEAD – In Investment Banking, we will continue to focus on core strategic growth initiatives, recruiting experienced bankers, increasing productivity, analyzing potential acquisitions and deepening relationships in the private equity space through the late 2021 acquisition of Cebile Capital. The M&A pipeline remains healthy, carrying momentum into fiscal 2022. In Global Equities & Investment Banking, we will look to continue underwriting momentum across key coverage areas and to grow sales and trading market share with investment in new products. In Fixed Income, we will continue to build out our well-rounded suite of offerings, seeking to increase inventory when opportunity presents, while also maintaining the long-term approach to risk management that has served the firm well. We also see potential to capitalize on the meaningful impact a federal infrastructure package could have on financing strategies, as well as the impact of U.S. Federal Reserve monetary policy, most notably as the Fed slows its bond-buying program. In Public Finance, we remain poised to respond to the potential for increased municipal bond activity, as well as increased interest in environmental, social and governance issuance. Finally, in 2022 our tax credit fund business will mark 50 years of syndicating and managing investments in low-income housing funds, and is poised for continued growth. Though ongoing uncertainty regarding the course of the economic recovery and the scope of federal infrastructure spending may present headwinds for future performance, the Capital Markets group remains confident in its commitment and position in the middle-market space, as well as its collaborative efforts with Raymond James’ extensive financial advisor network. 1 9 RAYMOND JAMES ANNUAL REPORT 2021RAYMOND JAMES ANNUAL REPORT 2021Asset Management Asset Management comprises Asset Management Services (AMS), which provides fee-based managed accounts and platforms for Raymond James advisors; a global asset management firm made up of independent boutiques, known collectively as Carillon Tower Advisers; and Raymond James Trust. The segment saw record net revenues and pre-tax income in fiscal 2021, up 21% and 37%, respectively, year over year. $867 million NET REVENUES $389 million PRE-TAX INCOME KEY PERFORMANCE DRIVERS • Equity market appreciation • Ongoing migration to fee-based relationships 2021 Initiatives Portfolio Select UMA launch AMS continued to respond to trends and advisor feedback with the successful launch of an anticipated offering that experienced positive asset flows. The Portfolio Select Unified Managed Account (UMA), an open architecture UMA, allows advisors to combine separately managed account (SMA) strategies, exchange-traded funds and mutual funds in one account. As of the end of fiscal 2021, halfway through its phased rollout, the offering represented the majority of overall monthly UMA sales and had garnered $1.4 billion in assets, with full rollout to all advisors expected by the end of calendar 2021. Portfolio Select UMA was a differentiator in the recruiting space, with advisors affiliating with the firm representing almost a third of inflows during the final six months of fiscal 2021. • Overall net inflows of new assets Support for PCG advisors HEADWINDS • Continued trend toward passive investment management • Heightened fee pressure for active management FINANCIAL ASSETS UNDER MANAGEMENT $Billions 2017 2018 2019 2020 2021 96.4 140.9 143.1 153.1 191.9 AMS continued to provide valuable support to advisors who use both managed solutions and advisory accounts, becoming more efficient despite limitations on travel and in-person relationship-building. With a heightened focus on service levels, AMS teams supported the development and integration of a new wealth management trading and rebalancing tool. AMS also worked closely with the Private Client Group to deliver a meaningful reduction to the management fee for the majority of SMA strategies on the platform. Enhancements at Carillon Tower Advisers In May 2021, industry veteran Bob Kendall was named president of Carillon Tower Advisers, which had record assets under management as well as robust revenues and pre-tax income in fiscal 2021. These results were driven largely by strong demand for fixed income offerings and appreciation in equity strategies, which significantly reduced outflows relative to a challenging fiscal 2020. Kendall, who will lead strategic growth efforts and business development, oversaw the implementation of an organizational realignment that allows for greater focus on new initiatives, including deepening partnerships with select wealth management platforms and capitalizing on areas of strength. LOOKING AHEAD – Even as active management faces continued fee pressure throughout the financial services profession, continued growth is anticipated given the alignment of fee-based business with regulatory standards. In AMS, we will remain responsive to the needs of advisors and their clients through the continued development of the Portfolio Select UMA offering and the introduction of technology that will enhance the onboarding experience. Raymond James Trust will launch a suite of managed portfolios, delivering enhanced capabilities for advisors serving high-net-worth clients. Carillon Tower Advisers will focus on expanding its global reach with retail and institutional clients. 2 0 RAYMOND JAMES ANNUAL REPORT 2021Raymond James Bank While the interest rate environment remained unfavorable, a significant reversal in the year- over-year provision for credit losses and record lending to Private Client Group (PCG) clients contributed to an 87% increase in pre-tax income for Raymond James Bank in fiscal 2021, even as net revenues decreased 12% over the previous year. $672 million $367 million NET REVENUES PRE-TAX INCOME 2021 Initiatives Loan program growth Raymond James Bank achieved record net loans of $25 billion, up 18% over fiscal 2020, driven by record production in the securities-based lending and residential mortgage programs. This reflects our foundational commitment to providing competitive lending solutions and personalized service for PCG clients. Additionally, despite an extremely competitive environment, corporate loans grew 12%. Ongoing risk management Our long-standing commitment to actively managing risk, which resulted in the sale of $625 million in corporate loans in fiscal 2020, led to selling another $297 million in fiscal 2021. As cash levels rapidly increased, we purchased additional securities in our available-for-sale portfolio; however, a lack of available securities within our target risk range resulted in higher cash levels. LOOKING AHEAD – Even as the U.S. Federal Reserve tapers its quantitative easing program and potentially raises interest rates, we anticipate lower-than-normal interest rates will continue to pressure net interest margin, which we expect to remain near 1.9% for the first half of fiscal 2022. While a lower-for-longer interest rate environment would position our lending programs for additional growth, there is increased competition for loans and significant changes in either short- or long-term rates could create market volatility and impact lending. After successfully streamlining the regulatory oversight structure by transitioning to a Florida state-chartered bank regulated by the Federal Reserve and the Florida Office of Financial Regulation, we are likewise prepared for the global transition away from the London Interbank Offered Rate (LIBOR). Collaboration with PCG will continue to drive our residential mortgage and securities-based lending programs, with special emphasis on the high-net-worth space. Meaningful investments in technology will enhance the client experience and allow us to be more efficient internally, supporting continued growth of the loan portfolio. KEY PERFORMANCE DRIVERS • Substantial change in loan credit loss provisions, from a provision of $233 million in fiscal 2020 to a benefit of $32 million in fiscal 2021 • Continued growth of primary loan programs, including securities-based loans to PCG clients, residential mortgages and corporate loans • Close management of credit risk HEADWINDS • Atypically low short-term interest rates, which negatively affected net interest margin • Limited attractive short-term investment options to deploy elevated client cash balances • Increased competition in the loan market TOTAL BANK LOANS $Billions 2017 2018 2019 2020 2021 TOTAL BANK ASSETS (1) $Billions 2017 2018 2019 2020 2021 (1) Includes affiliate deposits 17.0 19.5 20.9 21.2 25.0 20.9 23.2 25.7 30.6 36.5 2 1 RAYMOND JAMES ANNUAL REPORT 2021RAYMOND JAMES ANNUAL REPORT 2021Board of directors Marlene Debel Executive Vice President and Chief Risk Officer MetLife, Inc. Bob Dutkowsky Former Executive Chairman Tech Data Corporation Jeffrey N. Edwards Chief Operating Officer New Vernon Advisers, LP Benjamin Esty Chair of ARC, Raymond James Financial Professor of Business Administration Harvard Graduate School of Business Anne Gates Retired, Former President MGA Entertainment, Inc. Francis S. Godbold Vice Chairman Raymond James Financial Thomas A. James Chairman Emeritus Raymond James Financial Gordon Johnson Chair of CGN&C Committee Raymond James Financial President, Highway Safety Devices, Inc. Roderick C. McGeary Retired accounting executive Paul C. Reilly Chairman and CEO Raymond James Financial Raj Seshadri President, Data & Services Mastercard Incorporated Susan N. Story Lead Director, Raymond James Financial Retired, Former Director, President & CEO American Water Works Company, Inc. 2 2 RAYMOND JAMES ANNUAL REPORT 2021Executive committee Paul D. Allison Chairman and CEO Raymond James Ltd. Bella Loykhter Allaire Executive Vice President of Technology and Operations James E. Bunn President Global Equities and Investment Banking John C. Carson Jr. President Raymond James Financial Scott A. Curtis President Private Client Group Jeffrey A. Dowdle Chief Operating Officer Raymond James Financial Tash Elwyn President and CEO Raymond James & Associates Jodi Perry President Independent Contractors Division Raymond James Financial Services Steven M. Raney President and CEO Raymond James Bank Paul C. Reilly Chairman and CEO Raymond James Financial Jonathan N. Santelli General Counsel Raymond James Financial Paul Shoukry Chief Financial Officer Raymond James Financial 2 3 RAYMOND JAMES ANNUAL REPORT 2021RAYMOND JAMES ANNUAL REPORT 202110-year financial summary YEAR ENDED SEPTEMBER 30 in millions, except per share amounts RESULTS Net Revenues Net Income Net Income per Share Basic Diluted Weighted Average Common Shares Outstanding – Basic Weighted Average Common and Common Equivalent Shares Outstanding – Diluted Cash Dividends Declared per Common Share FINANCIAL CONDITION Total Assets Equity Attributable to RJF Shares Outstanding Book Value per Share 2012 2013 2014 $ 3,807 $ 4,488 $ 4,862 296 367 480 1.48 1.47 1.76 1.72 2.27 2.21 196.2 206.6 209.9 197.7 0.35 210.8 0.37 215.4 0.43 21,145 22,965 23,135 3,269 204.2 16.01 3,665 208.2 17.61 4,144 211.2 19.61 Certain prior period amounts have been restated from amounts previously presented due to the subsequent adoption of new accounting guidance. In addition, effective during our fiscal fourth quarter of 2021, the Board of Directors approved a 3-for-2 stock split, effected in the form of a 50% stock dividend, paid on September 21, 2021. All share and per share information has been retroactively adjusted to reflect this stock split. 2 4 RAYMOND JAMES ANNUAL REPORT 2021 2015 2016 2017 2018 2019 2020 2021 10-Year CAGR $ 5,204 $ 5,405 $ 6,371 $ 7,274 $ 7,740 $ 7,990 502 529 636 857 1,034 818 2.34 2.28 2.48 2.44 2.95 2.89 3.93 3.84 4.88 4.78 3.96 3.88 $ 9,760 1,403 6.81 6.63 11.3 % 17.6 % 16.6 % 16.3 % 213.8 212.7 215.0 218.0 211.5 206.4 205.7 Not material 218.9 0.48 216.8 0.53 219.9 0.59 223.2 0.73 216.0 0.91 210.3 0.99 211.2 Not material 1.04 11.5 % 26,326 31,487 34,883 37,413 38,830 47,482 4,524 214.2 21.13 4,917 212.3 23.15 5,582 216.2 25.83 6,369 218.4 29.15 6,581 206.7 31.84 7,114 204.9 34.72 61,891 8,245 13.1 % 12.3 % 205.7 Not material 40.08 11.1 % 2 5 RAYMOND JAMES ANNUAL REPORT 2021RAYMOND JAMES ANNUAL REPORT 2021 Corporate and shareholder information ANNUAL REPORT ON FORM 10-K; CERTIFICATIONS A copy of the Annual Report on Form 10-K, NUMBER OF SHAREHOLDERS At December 2, 2021, there were 308 holders CREDIT RATINGS Our issuer and senior long-term debt ratings of record of our common stock. Shares of our as of the most current report are as follows: Fitch Ratings, Inc.(1): A- with a Stable outlook Moody’s Investors Service, Inc.(2): Baa1 with a Review for Upgrade outlook Standard & Poor’s Ratings Services: BBB+ with a Stable outlook (1) In March 2021, Fitch Ratings, Inc., assigned its first issuer and senior long-term debt rating for Raymond James Financial, Inc. (2) In November 2021, Moody’s Investors Service, Inc. placed our senior debt and issuer rating on review for upgrade. as filed with the Securities and Exchange common stock are held by a substantially Commission, is included in this document greater number of beneficial owners who and is also available, without charge, at hold their shares indirectly through banks, sec.gov. You may also obtain a copy via mail brokers and other financial institutions. or email using the following information: Corporate Secretary Raymond James Financial, Inc. 880 Carillon Parkway St. Petersburg, FL 33716 TRANSFER AGENT AND REGISTRAR Computershare Inc. P.O. Box 505000 Louisville, KY 40233-5000 800.837.7596 investorrelations@raymondjames.com computershare.com/investor Raymond James has included, as exhibits to its 2021 Annual Report on Form 10-K, certifications of its chief executive officer and chief financial officer as to the quality of the company’s public disclosure. Raymond James’ chief executive officer has also submitted to the New York Stock Exchange a certification that he is not aware of any violations by the company of the NYSE company listing standards. ANNUAL MEETING The annual meeting of shareholders will be conducted via webcast as a virtual meeting, on February 24, 2022, at 4:30 p.m. The meeting will be broadcast live on raymondjames.com under “Investor Relations – News and Events – Shareholders’ Meeting.” Notice of the annual meeting, proxy statement and proxy voting instructions accompany this report to shareholders. Additional information about Raymond James’ results can be found at raymondjames.com/investor-relations. ELECTRONIC DELIVERY If you are interested in electronic delivery of future copies of this report, please see the proxy voting instructions. INDEPENDENT AUDITORS KPMG LLP NEW YORK STOCK EXCHANGE SYMBOL RJF COVERING ANALYSTS Christian Bolu Autonomous Research William R. Katz Citigroup Research Chris Allen Compass Point Alexander Blostein, CFA® Goldman Sachs & Co. Gerald O’Hara, CFA® Jefferies Devin Ryan JMP Securities Kyle Voigt Keefe, Bruyette & Woods Manan Gosalia Morgan Stanley James Mitchell Seaport Research Partners Steven Chubak Wolfe Research 2 6 RAYMOND JAMES ANNUAL REPORT 2021A N N U A L R E P O R T 2 0 2 1 O N F O R M 1 0 - K F O R F I S C A L Y E A R E N D E D S E P T E M B E R 3 0 , 2 0 2 1 2 7 (THIS PAGE INTENTIONALLY LEFT BLANK) UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-K ☒ Or ☐ ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended September 30, 2021 TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission file number 1-9109 RAYMOND JAMES FINANCIAL, INC. (Exact name of registrant as specified in its charter) Florida (State or other jurisdiction of incorporation or organization) 880 Carillon Parkway St. Petersburg Florida (Address of principal executive offices) Securities registered pursuant to Section 12(b) of the Exchange Act: (727) 567-1000 Registrant’s telephone number, including area code 59-1517485 (I.R.S. Employer Identification No.) 33716 (Zip Code) Title of each class Common Stock, $.01 par value Trading Symbol(s) Name of each exchange on which registered RJF New York Stock Exchange Securities registered pursuant to Section 12(g) of the Exchange Act: None Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act. Yes ☒ No ☐ Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Exchange Act. Yes ☐ No ☒ Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Exchange Act during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes ☒ No ☐ Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (Section 232.405) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files). Yes ☒ No ☐ Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act. Large accelerated filer Non-accelerated filer ☒ ☐ Accelerated filer Smaller reporting company Emerging growth company ☐ ☐ ☐ If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐ Indicate by check mark whether the registrant has filed a report on and attestation to its management’s assessment of the effectiveness of its internal control over financial reporting under Section 404(b) of the Sarbanes-Oxley Act (15 U.S.C. 7262(b)) by the registered public accounting firm that prepared or issued its audit report. ☒ Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes ☐ No ☒ As of March 31, 2021, the aggregate market value of the registrant’s common stock held by non-affiliates of the registrant computed by reference to the price at which the common stock was last sold was $15,122,502,109. The number of shares outstanding of the registrant’s common stock as of November 18, 2021 was 206,161,694. Portions of the definitive Proxy Statement to be delivered to shareholders in connection with the Annual Meeting of Shareholders to be held February 24, 2022 are incorporated by reference into Part III. DOCUMENTS INCORPORATED BY REFERENCE (THIS PAGE INTENTIONALLY LEFT BLANK) RAYMOND JAMES FINANCIAL, INC. TABLE OF CONTENTS PART I. Item 1. Item 1A. Item 1B. Item 2. Item 3. Item 4. PART II. Business Risk factors Unresolved staff comments Properties Legal proceedings Mine safety disclosures Item 5. Market for registrant’s common equity, related shareholder matters and issuer purchases of equity securities Reserved Management’s discussion and analysis of financial condition and results of operations Quantitative and qualitative disclosures about market risk Financial statements and supplementary data Changes in and disagreements with accountants on accounting and financial disclosure Controls and procedures Other information Disclosure regarding foreign jurisdictions that prevent inspection Directors, executive officers and corporate governance Executive compensation Security ownership of certain beneficial owners and management and related shareholder matters Certain relationships and related transactions, and director independence Principal accountant fees and services Item 6. Item 7. Item 7A. Item 8. Item 9. Item 9A. Item 9B. Item 9C. PART III. Item 10. Item 11. Item 12. Item 13. Item 14. PART IV. Item 15. Item 16. Exhibits and financial statement schedules Form 10-K summary Signatures PAGE 3 20 34 34 34 35 35 36 37 76 77 152 152 154 154 154 154 154 154 154 154 156 157 2 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES ITEM 1. BUSINESS PART I Raymond James Financial, Inc. (“RJF” or the “firm”) is a leading diversified financial services company providing private client group, capital markets, asset management, banking and other services to individuals, corporations and municipalities. The firm, together with its subsidiaries, is engaged in various financial services activities, including providing investment management services to retail and institutional clients, merger & acquisition and advisory services, the underwriting, distribution, trading and brokerage of equity and debt securities, and the sale of mutual funds and other investment products. The firm also provides corporate and retail banking services, and trust services. The firm operates predominantly in the United States (“U.S.”) and, to a lesser extent, in Canada, the United Kingdom (“U.K.”), and other parts of Europe. As used herein, the terms “our,” “we,” or “us” refer to RJF and/or one or more of its subsidiaries. Established in 1962 and public since 1983, RJF is listed on the New York Stock Exchange (the “NYSE”) under the symbol “RJF.” As a bank holding company (“BHC”) and financial holding company (“FHC”), RJF is subject to supervision, examination and regulation by the Board of Governors of the Federal Reserve System (“the Fed”). Among the keys to our historical and continued success, our emphasis on putting the client first is at the core of our corporate values. We also believe in maintaining a conservative, long-term focus in our decision making. We believe that this disciplined decision-making approach translates to a strong, stable financial services firm for clients, associates, and shareholders. REPORTABLE SEGMENTS We currently operate through the following five segments: Private Client Group (“PCG”); Capital Markets; Asset Management; Raymond James Bank; and Other. The following graph depicts the relative net revenue contribution of each of our business segments for the fiscal year ended September 30, 2021. * The preceding chart does not include intersegment eliminations or the Other segment. Private Client Group We provide financial planning, investment advisory and securities transaction services to clients through financial advisors. Total client assets under administration (“AUA”) in our PCG segment as of September 30, 2021 were $1.12 trillion, of which $627.1 billion related to fee-based accounts (“fee-based AUA”). We had 8,482 financial advisors affiliated with us as of September 30, 2021. 3 Net Revenues *Private Client Group66%Capital Markets19%Asset Management8%RJ Bank7%RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Affiliation We offer multiple affiliation options, which we refer to as AdvisorChoice. Financial advisors primarily affiliate with us directly as either employees or independent contractors, or as employees of the third-party firms to which we provide services through our RIA and Custody Services (“RCS”) division. Employee financial advisors Employee financial advisors work in a traditional branch supported by local management and administrative staff. They provide services predominantly to retail clients. Compensation for these financial advisors primarily includes a payout on revenues they generate and such advisors also participate in the firm’s employee benefit plans. Independent contractor financial advisors Our financial advisors who are independent contractors are responsible for all of their direct costs and, accordingly, receive a higher payout percentage on the revenues they generate than employee financial advisors. Our independent contractor financial advisor option is designed to help our advisors build their businesses with as much or as little of our support as they determine they need. With specific approval, and on a limited basis, they are permitted to conduct certain other approved business activities, such as offering insurance products, independent registered investment advisory services, and accounting and tax services. RIA and Custody Services Through our domestic RCS division, we offer third-party RIAs and broker-dealers a range of products and services including custodial services, trade execution, research and other support and services (including access to clients’ account information and the services of the Asset Management segment) for which we receive fees, which may be either transactional or based on assets under administration. Firms affiliated with us through RCS retain the fees they charge to their clients and are responsible for all of their direct costs. Financial advisors associated with firms in RCS are not included in our financial advisor counts, although their client assets, which totaled $92.7 billion as of September 30, 2021, are included in our AUA. Products and services We offer a broad range of third-party and proprietary investment products and services to meet our clients’ various investment and financial needs. Revenues from this segment are typically driven by AUA and are generally either asset-based or transactional in nature. PCG segment net revenues for the fiscal year ended September 30, 2021 are presented in the following graph. * Included in “Brokerage revenues” on our Consolidated Statements of Income and Comprehensive Income. 4 Net RevenuesAsset managementand relatedadministrative fees61%Mutual and other fundproducts *10%Insurance and annuityproducts *7%Equities, ETFs andfixed incomeproducts *7%Account and servicefees12%Net interest2%All other1%RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES We provide the following products and services through this segment: • • • Investment services for which we charge sales commissions or asset-based fees based on established schedules. Portfolio management services for which we charge either a fee computed as a percentage of the assets in the client’s account or a flat periodic fee. Insurance and annuity products. • Mutual funds. • • Support to third-party product partners, including sales and marketing support, distribution and accounting and administrative services. Administrative services to banks to which we sweep a portion of our clients’ cash deposits as part of the Raymond James Bank Deposit Program (“RJBDP”), our multi-bank sweep program. Fees received from third-party banks for these services are variable in nature and fluctuate based on client cash balances in the program, as well as the level of short-term interest rates relative to interest paid to clients by the third-party banks on balances in the RJBDP. PCG also earns servicing fees from Raymond James Bank, which are based on the number of accounts that are swept to Raymond James Bank as part of the RJBDP. These fees are eliminated in consolidation. • Margin loans to clients that are collateralized by the securities purchased or by other securities owned by the client. Interest is charged to clients on the amount borrowed based on current interest rates. • • Securities borrowing and lending activities with other broker-dealers, financial institutions and other counterparties. The net revenues of this business generally consist of the interest spreads generated on these activities. Diversification strategies and alternative investment products to qualified clients of our affiliated financial advisors. Capital Markets Our Capital Markets segment conducts investment banking, institutional sales, securities trading, the syndication and management of investments in low-income housing funds, the majority of which qualify for tax credits (referred to as our “tax credit funds” business), and equity research. Capital Markets segment net revenues for the fiscal year ended September 30, 2021 are presented in the following graph. * Included in “Investment banking” on our Consolidated Statements of Income and Comprehensive Income. 5 Net RevenuesFixed incomebrokerage revenues27%Equity brokerage revenues8%Merger & acquisitionand advisory *34%Equity underwriting *15%Debt underwriting *9%Tax credit fund revenues6%Net interest andall other1%RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES We provide the following products and services through this segment. Investment banking • Merger & acquisition and advisory - We provide a comprehensive range of strategic and financial advisory assignments, including with respect to mergers and acquisitions, divestitures and restructurings, across a number of industries throughout the U.S., Canada and Europe. • • Equity underwriting - We provide public and private equity financing services, including the underwriting of common and preferred stock and other equity securities, to corporate clients throughout the U.S., Canada and Europe across a number of industries. Debt underwriting - Our services include public finance and debt underwriting activities where we serve as a placement agent or underwriter to various issuers, including private and public corporate entities, state and local government agencies (and their political subdivisions), and non-profit entities including healthcare and higher education institutions. Brokerage • • Fixed income - We earn revenues from institutional clients who purchase and sell both taxable and tax-exempt fixed income products, primarily municipal, corporate, government agency and mortgage-backed bonds, and whole loans. We carry inventories of debt securities to facilitate client transactions. We also enter into interest rate derivatives to facilitate client transactions or to actively manage risk exposures that arise from our client activity, including a portion of our trading inventory. In addition, we conduct a “matched book” derivatives business where we may enter into interest rate derivative transactions with clients. In this matched book business, for every derivative transaction we enter into with a client, we enter into an offsetting derivative transaction with a credit support provider that is a third-party financial institution. Equity - We earn brokerage revenues on the sale of equity products to institutional clients. Client activity is influenced by a combination of general market activity and our ability to identify attractive investment opportunities for our institutional clients. Revenues on equity transactions are generally based on trade size and the amount of business conducted annually with each institution. Our global research department supports our institutional and retail sales efforts and publishes research on a wide variety of companies. This research primarily focuses on U.S. and Canadian companies across a multitude of industries. Research reports are made available to both institutional and retail clients. Tax credit funds We act as the general partner or managing member in partnerships and limited liability companies that invest in real estate entities, the majority of which qualify for tax credits under Section 42 of the Internal Revenue Code and/or provide a mechanism for banks and other institutions to meet their Community Reinvestment Act (“CRA”) obligations throughout the U.S. We earn fees for the origination and sale of these investment products as well as for the oversight and management of the investments, including over the statutory tax credit compliance period when applicable. Asset Management Our Asset Management segment earns asset management and related administrative fees for providing asset management, portfolio management and related administrative services to retail and institutional clients. This segment oversees a portion of our fee-based AUA for our PCG clients through our Asset Management Services division (“AMS”) and through Raymond James Trust, N.A. (“RJ Trust”). This segment also provides asset management services through Carillon Tower Advisers and affiliates (collectively, “Carillon Tower Advisers”) for certain retail accounts managed on behalf of third-party institutions, institutional accounts and proprietary mutual funds that we manage. Management fees in this segment are generally calculated as a percentage of the value of our fee-billable financial assets under management (“AUM”) in both AMS, which includes the portion of fee-based AUA in PCG that is overseen by AMS, and Carillon Tower Advisers, where investment decisions are made by in-house or third-party portfolio managers or investment committees. The fee rates applied are dependent upon various factors, including the distinctive services provided and the level 6 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES of assets within each client relationship. The fee rates applied in Carillon Tower Advisers may also vary based on the account objective (i.e., equity, fixed income, or balanced). Our AUM are impacted by market fluctuations and net inflows or outflows of assets, including transfers between fee-based accounts and traditional transaction-based accounts within our PCG segment. Fees are generally collected quarterly and are based on balances as of the beginning of the quarter (particularly in AMS) or the end of the quarter, or based on average daily balances throughout the quarter. Our Asset Management segment also earns administrative fees on certain fee-based assets within PCG that are not overseen by our Asset Management segment, but for which the segment provides administrative support (e.g., record-keeping). Our AUM and our Carillon Tower Advisers AUM by objective as of September 30, 2021 are presented in the following graphs. Raymond James Bank Raymond James Bank is a Florida state-chartered bank and Fed member bank that provides various types of loans, including corporate loans (commercial and industrial (“C&I”), commercial real estate (“CRE”) and real estate investment trust (“REIT”)), tax-exempt loans, residential loans, securities-based loans (“SBL”) and other loans. Raymond James Bank is active in corporate loan syndications and participations. Raymond James Bank also provides Federal Deposit Insurance Corporation (“FDIC”)-insured deposit accounts, including to clients of our broker-dealer subsidiaries. Raymond James Bank generates net interest income principally through the interest income earned on loans and an investment portfolio of securities, which is offset by the interest expense it pays on client deposits and on its borrowings. As of September 30, 2021, corporate and tax-exempt loans represented approximately 38% of Raymond James Bank’s total assets, and 87% of such loans were U.S. and Canadian syndicated loans. Residential mortgage loans are originated or purchased and held for investment or sold in the secondary market. Raymond James Bank’s investment portfolio is primarily comprised of agency mortgage-backed securities (“MBS”) and agency collateralized mortgage obligations (“CMOs”) and is classified as available-for-sale. Raymond James Bank’s liabilities primarily consist of cash deposits that are swept from the investment accounts of PCG clients through the RJBDP. 7 Financial Assets Under ManagementAMS66%CarillonTower34%Carillon Tower AdvisersFinancial Assets Under Management byObjectiveEquity44%Fixed income47%Balanced9%RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES The following graph details the composition of Raymond James Bank’s total assets as of September 30, 2021. Other Our Other segment includes our private equity investments, interest income on certain corporate cash balances, certain acquisition-related expenses, and certain corporate overhead costs of RJF, including the interest costs on our public debt and any losses on extinguishment of such debt. The Other segment also includes the reduction in workforce expenses, primarily the result of the elimination of certain positions, that occurred in our fiscal fourth quarter of 2020 in response to the economic environment at that time. Our private equity portfolio includes various direct investments, as well as investments in third-party private equity funds and various legacy private equity funds which we sponsor. HUMAN CAPITAL Our “associates” (which include our employee financial advisors and all of our other employees) and our independent contractor financial advisors (which we call our “independent advisors”) are vital to our success in the financial services industry. As a human capital-intensive business, our ability to attract, develop and retain exceptional and diverse associates and independent advisors is critical, not only in the current competitive labor market, but also to our long-term success. It is important to us to maintain a strong commitment to diversity and inclusion. To compete effectively, we must offer attractive compensation and health and wellness programs, as well as provide formal and informal opportunities for associates and advisors to develop their capabilities and reach their full potential. We also endeavor to foster and maintain our unique and long-standing values-based culture. As of September 30, 2021, we had approximately 15,000 associates (including 3,461 employee financial advisors) and 5,021 independent advisors. Our associates are spread across four countries in North America and Europe. However, the vast majority of our associates are located in the U.S. Of our global associates, 42% self-identify as women, and among our U.S.- based employees 24% self-identify as ethnically diverse. Culture We strive to attract individuals who are people-focused and share our values. Our culture is people-focused and rooted in the values established at the firm’s foundation. Our pledge to clients, to our advisors, and to all our other associates is that: • • • • We put clients first, We act with integrity, We think long term, and We value independence. 8 Raymond James Bank Total AssetsC&I loans23%CRE loans8%REIT loans3%Tax-exempt loans4%Residential mortgage loans15%SBL and other loans17%Available-for-sale securities23%Cash and other assets7%RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Our values are memorialized in a presentation we refer to as our culture “blueprint” that is communicated to all associates. One way in which we measure the health of our culture is our overall “engagement” score, which is the percentage of employees that respond to an annual associate insight survey with a positive response to several satisfaction metrics, including that they are proud to work at Raymond James. In 2021, our overall employee engagement score amongst survey respondents was 88% favorable, with a strong survey response rate of 73%. Diversity and inclusion We are committed to maintaining a diverse workforce, and an inclusive work environment is a natural extension of our culture. We are committed to ensuring that all our associates feel welcomed, valued, respected and heard, so that they can fully contribute their unique talents for the benefit of their careers, our clients, our firm and our communities. Our diversity strategy is centered on three pillars: the workplace, the workforce, and the community. In our recruiting efforts, we seek to identify a diverse group of candidates for each role we seek to fill. To that end, we have built strong relationships with a variety of industry associations that represent diverse professionals, as well as with diversity groups at the colleges and universities where we recruit. We have firmwide and business unit-specific diversity and inclusion networks, which are open to all professionals at the firm and are designed to promote and advance inclusion, understanding and belonging. These networks also host various events and conferences to educate and provide avenues for all associates and independent advisors to gain understanding and capability to have an inclusive work environment, and offer mentorship opportunities to our associates. In 2021, we launched the Pride Financial Advisor Network, which provides support and resources for LGBTQ+ advisors through educational programs, interactive networking and business development opportunities. We also invest in community-supporting organizations that are dedicated to improving the lives of diverse individuals. Our firmwide diversity and inclusion advisory council stewards the firm’s efforts and provides guidance on priorities. This council is composed of associate representatives from all areas of our business and across geographic locations. In all of our diversity efforts, we strive to create opportunities for allies of diverse communities to participate, contribute and grow. We believe that to truly achieve all of the benefits of having a diverse and inclusive workforce, all associates and advisors need to be engaged in these discussions. Recruitment, talent development, and retention We seek to build a workforce that provides outstanding client service and helps clients achieve their financial goals. We have competitive programs dedicated to selecting new talent and enhancing the skills of our associates. Among other opportunities, we offer selected college students summer internships, which may lead to permanent roles, and we offer pipeline programs which accelerate the progression from entry level positions for recent graduates across many areas of the firm. We are also committed to supporting associates in reaching their professional goals. We conduct a formal annual goal setting and performance review process for each employee. We also offer associates the opportunity to participate in a variety of professional development programs. Our extensive program catalog includes courses designed to expand our associates’ industry, product, technical, professional, business development, and regulatory knowledge and provide development opportunities. The firm also provides leadership development programs that prepare our leaders for challenges they will face in new roles or with expanded responsibilities. To provide associates equal opportunity to compete for new positions, we require that all roles, with the exception of certain revenue-generating positions and certain senior-level roles, be posted on our internal online career platform. We conduct ongoing and robust succession planning for roles that are within two levels of our Executive Committee and we strive to ensure we have a diverse group of candidates for such roles. We discuss the results with executive leadership and the Board of Directors several times per year. An important driver of our success is the continuous recruitment and retention of financial advisors. Our ability to attract high quality advisors is based on our values-based culture, our commitment to service, and the unique ways in which we provide services to our financial advisors. Individuals who want to become financial advisors can gain relevant branch experience through our Wealth Management Associate Program or move to our Advisor Mastery Program and begin building their client base. We have a department dedicated to providing practice education and management resources to our financial advisors. We also offer these advisors the opportunity to participate in conferences and workshops, and we offer resources and coaching at all levels to help them grow their businesses. These include separate national conferences for our employee and independent contractor financial advisor channels, each of which is attended by thousands of advisors each year. We seek to retain our associates by using their feedback to create and continually enhance programs that support their needs. We use firmwide short and targeted surveys in which we routinely ask our associates about their experiences at the firm. We also monitor and evaluate various turnover and attrition metrics. Our overarching commitment to the attraction, development, and retention of our associates results in a relatively low annualized voluntary turnover rate. Importantly, our financial advisor regrettable attrition rate for the fiscal year ending September 30, 2021, was only approximately 1%. 9 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Compensation We have designed a compensation structure, including an array of benefit plans and programs, that is intended to be attractive to current and prospective associates, while also reinforcing our core values and mitigating excessive risk taking. Our competitive pay packages include base salary, incentive bonus, and equity compensation programs. Additionally, the firm makes annual contributions to support the retirement goals of each associate through our Employee Stock Ownership Plan and our Profit Sharing Plan, in addition to a matching contribution program for the 401(k) retirement savings plan. We also offer associates the opportunity to participate in an Employee Stock Purchase Plan that enables them to acquire our common stock at a discount, further increasing their ability to participate in the growth and success of the firm. As an additional retention tool, we may grant equity awards in connection with initial employment or under various retention programs for individuals who are responsible for contributing to our management, growth, and/or profitability. For certain employees who meet compensation, production, or other criteria, we also offer various non-qualified deferred compensation plans that provide a return to the participant, as well as a retention tool to the firm. We strive to ensure that our programs are designed to promote equitable rewards for all associates. We have enhanced our compensation practices with the goal of achieving pay equity at all levels of the organization for female and ethnically diverse associates. Every year, we conduct pay equity studies in the U.S., U.K., and Canada and make adjustments in situations if there is a pay equity gap. The physical, emotional, and financial wellbeing of our associates is a high priority of the firm. To that end, programs including healthcare insurance, health and flexible savings accounts, paid time off, family leave, flexible work schedules, tuition assistance, counseling services, as well as on-site services at our headquarters location of a health clinic and fitness center, are available to associates. We responded to the coronavirus (“COVID-19”) pandemic by putting the health and safety of our associates first in all of our decisions. Since March 2020, remote work has been the primary work environment for the vast majority of our associates and advisors. For the small population of those who have worked in the office during the pandemic, we have established protocols designed to mitigate the risk of community spread of the virus. We also implemented changes to some of our benefit plans to support those of our associates who were most severely affected by COVID-19. These changes included an expansion of our paid time off policy for those infected or giving care to someone infected by COVID-19, offering flexible work hours for caregivers of children or elders during times when schools were closed or only open for virtual schooling and child/adult care facilities were shut down, offering new programs to assist those in need of mental health services, and implementing extended roll-over opportunities for flexible spending accounts. OPERATIONS AND INFORMATION PROCESSING We have operations personnel at various locations who are responsible for processing securities transactions, custody of client securities, support of client accounts, the receipt, identification and delivery of funds and securities, and compliance with regulatory and legal requirements for most of our securities brokerage operations. The information technology department develops and supports the integrated solutions that provide a customized platform for our businesses. These include a platform for financial advisors designed to allow them to spend more time with their clients and enhance and grow their businesses; systems that support institutional and retail sales and trading activity from initiation to settlement and custody; and thorough security protocols to protect firm and client information. In the area of information security, we have developed and implemented a framework of principles, policies and technology to protect our own information and that of our clients. We apply numerous safeguards to maintain the confidentiality, integrity and availability of both client and firm information. Our business continuity program has been developed to provide reasonable assurance that we will continue to operate in the event of disruptions at our critical facilities or other business disruptions. We have developed operational plans for such disruptions, and we have devoted significant resources to maintaining those plans. Our business continuity plan continues to be enhanced and tested to allow for continuous operations in the event of weather-related or other interruptions at our corporate headquarters in Florida, one of our operations processing or data center sites (located in Florida, Colorado, Tennessee or Michigan), and our branch and office locations throughout the U.S., Canada and Europe. In response to the COVID-19 pandemic, we activated and successfully executed on our business continuity protocols and continue to monitor the COVID-19 pandemic under such protocols. We have endeavored to protect the health and well-being of our associates and our clients while ensuring the continuity of business operations for our clients. As a result, a substantial portion of our associates continue to work remotely. The firm continues to monitor conditions and has developed a phased approach to reopening our offices in compliance with all applicable laws, regulations, and Centers for Disease Control and Prevention (“CDC”) guidelines. We have reopened our offices in a limited capacity and have been operating under strict public 10 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES health and safety protocols in such locations. We are planning for a full return to office in the second quarter of our fiscal 2022, which will include more work location flexibility for our associates; however, disruptions caused by variants may impact the timing of the implementation of these plans. COMPETITION The financial services industry is intensely competitive. We compete with many other financial services firms, including a number of larger securities firms, most of which are affiliated with major financial services companies, insurance companies, banking institutions and other organizations. We also compete with companies that offer web-based financial services and discount brokerage services to individual clients, usually with lower levels of service, and, more recently, financial technology companies (“fintechs”). We compete principally on the basis of the quality of our associates, services, product selection, performance records, location and reputation in local markets. Our ability to compete effectively is substantially dependent on our continuing ability to develop or attract, retain and motivate qualified financial advisors, investment bankers, trading professionals, portfolio managers and other revenue-producing or specialized personnel. REGULATION The following summarizes the principal elements of the regulatory and supervisory framework applicable to us as a participant in the financial services industry. The framework includes extensive regulation under U.S. federal and state laws, as well as the applicable laws of the jurisdictions outside the U.S. in which we do business. While this framework is intended to protect our clients, the integrity of the financial markets, our depositors and the Federal Deposit Insurance Fund, it is not intended to protect our creditors or shareholders. These rules and regulations limit our ability to engage in certain activities, as well as our ability to fund RJF from our regulated subsidiaries, which include Raymond James Bank, our broker-dealer subsidiaries and our trust subsidiaries. To the extent that the following information describes statutory and regulatory provisions, it is qualified in its entirety by reference to the particular statutory and regulatory provisions that are referenced. A change in applicable statutes or regulations or in regulatory or supervisory policy may have a material effect on our business. We continue to experience a period of notable changes in financial regulation and supervision. We continue to monitor the likelihood of changes in taxation and regulations due to changes in the political environment. Changes in both corporate and individual taxation, as well as business regulations, could have a significant impact on our business, financial condition, results of operations and cash flows in the future; however, we cannot predict the exact changes or quantify their potential impacts (see “Item 1A - Risk Factors” of this Form 10-K for further discussion of the potential future impact on our operations). Banking supervision and regulation RJF is a BHC under the Bank Holding Company Act of 1956, as amended (the “BHC Act”), that has made an election to be a FHC and is subject to regulation, oversight and consolidated supervision, including periodic examination, by the Fed. Under the system of “functional regulation” established under the BHC Act, the primary regulators of our U.S. non-bank subsidiaries directly regulate the activities of those subsidiaries, with the Fed exercising a supervisory role. Such “functionally regulated” subsidiaries include our broker-dealers registered with the Securities and Exchange Commission (“SEC”), such as Raymond James & Associates, Inc. (“RJ&A”) and Raymond James Financial Services, Inc. (“RJFS”), and investment advisors registered with the SEC with respect to their investment advisory activities, among other subsidiaries. Our depository institution, Raymond James Bank, is an FDIC-insured depository institution that converted on June 1, 2021 from a national bank supervised by the Office of the Comptroller of the Currency (“OCC”) to a Florida-chartered state member bank of the Fed, supervised jointly by the Florida Office of Financial Regulation (“OFR”) and the Fed. Raymond James Bank is also subject to supervision by the FDIC and the Consumer Financial Protection Bureau (“CFPB”). We also have two non- depository trust company subsidiaries: RJ Trust, which is regulated, supervised, and examined by the OCC, and Raymond James Trust Company of New Hampshire (“RJTCNH”) which is regulated, supervised, and examined by the New Hampshire Banking Department (“NHBD”). RJTCNH was organized during fiscal 2021 and provides Individual Retirement Account (“IRA”) custodial services and trust services for our PCG clients. Collectively, the rules and regulations of the Fed, the OFR, the FDIC, the CFPB, the OCC and the NHBD cover all aspects of our banking and trust businesses, including, for example, lending practices, the receipt of deposits, capital structure, transactions with affiliates, conduct and qualifications of personnel and, as discussed further in the following sections, capital requirements. This regulatory, supervisory and oversight framework is subject to significant changes that can affect the operating costs and permissible businesses of RJF and our subsidiaries. As a part of their supervisory functions, the Fed, the 11 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES OFR, the FDIC the CFPB, the OCC and the NHBD also have the power to bring enforcement actions for violations of law and, in the case of the Fed, the OFR, the FDIC, the OCC, and the NHBD for unsafe or unsound practices. Basel III and U.S. capital rules We are subject to the Fed’s capital rules which establish an integrated regulatory capital framework and implement, in the U.S., the Basel III capital framework developed by the Basel Committee on Banking Supervision and certain Dodd-Frank Wall Street Reform and Consumer Protection Act (“Dodd-Frank Act”) and other capital provisions, and set the prompt corrective action framework to reflect the regulatory capital minimums (the “U.S. Basel III Rules”). The U.S. Basel III Rules: (i) establish minimum requirements for both the quantity and quality of regulatory capital; (ii) set forth a capital conservation buffer; and (iii) define the calculation of risk-weighted assets. The capital requirements could restrict our ability to grow, including during favorable market conditions, and to return capital to shareholders, or require us to raise additional capital. As a result, our business, results of operations, financial condition and future prospects could be adversely affected. See “Item 1A - Risk Factors” of this Form 10-K for more information. Failure to meet minimum capital requirements can trigger discretionary, and in certain cases, mandatory actions by regulators that could have a direct material effect on the financial results of RJF and Raymond James Bank. In addition, failure to maintain the capital conservation buffer would result in constraints on distributions, including limitations on dividend payments and stock repurchases, and certain discretionary bonus payments based on the amount of the shortfall and eligible retained income. Under the capital adequacy rules, RJF and Raymond James Bank must meet specific capital ratio requirements that involve quantitative measures of assets, liabilities and certain off-balance sheet items as calculated under the rules. The capital amounts and classification for RJF and Raymond James Bank are also subject to the qualitative judgments of U.S. regulators based on components of capital, risk-weightings of assets, off-balance sheet transactions and other factors. Under applicable capital rules, RJF would need to obtain prior approval from the Fed if its repurchases or redemptions of equity securities over a twelve-month period would reduce its net worth by ten percent or more and an exemption were not available. Guidance from the Fed also provides that RJF would need to inform the Fed in advance of repurchasing common stock in certain prescribed situations, such as if it were experiencing, or at risk of experiencing, financial weaknesses or considering expansion, either through acquisitions or other new activities, or if the repurchase would result in a net reduction in common equity over a quarter. Further, Fed guidance indicates that, pursuant to the Fed’s general supervisory and enforcement authority, Fed supervisory staff should prevent a BHC from repurchasing its common stock if such action would be inconsistent with the BHC’s prospective capital needs and safe and sound operation. See Note 24 of the Notes to Consolidated Financial Statements of this Form 10-K for further information. Source of strength The Fed requires that BHCs, such as RJF, serve as a source of financial strength for any of its subsidiary depository institutions. The term “source of financial strength” is defined as the ability of a company to provide financial assistance to its insured depository institution subsidiaries in the event of financial distress at such subsidiaries. Under this requirement, RJF could be required to provide financial assistance to Raymond James Bank in the future should it experience financial distress. Transactions between affiliates Transactions between (i) Raymond James Bank, RJ Trust, or their subsidiaries on the one hand and (ii) RJF or its other subsidiaries or affiliates on the other hand are subject to compliance with Sections 23A and 23B of the Federal Reserve Act and Regulation W issued by the Fed, which generally limit the types and amounts of such transactions that may take place and generally require those transactions to be on market terms. These laws and regulations generally do not apply to transactions between Raymond James Bank or RJ Trust and their respective subsidiaries. The Volcker Rule, a provision of the Dodd-Frank Act, generally prohibits certain transactions and imposes a market terms requirement on certain other transactions between (i) RJF or its affiliates on the one hand and (ii) covered funds for which RJF or its affiliates serve as the investment manager, investment advisor, commodity trading advisor or sponsor, or other covered funds organized and offered by RJF or its affiliates on the other hand. See “The Volcker Rule” in the following section. Deposit insurance Raymond James Bank is subject to the Federal Deposit Insurance Act because it provides deposits covered by FDIC insurance, generally up to $250,000 per account ownership type. For banks with greater than $10 billion in assets, which includes 12 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Raymond James Bank, the FDIC’s current assessment rate calculation relies on a scorecard designed to measure financial performance and ability to withstand stress, in addition to measuring the FDIC’s exposure should the bank fail. Prompt corrective action The U.S. Federal Deposit Insurance Corporation Improvement Act of 1991 (“FDICIA”) requires the U.S. federal bank regulatory agencies to take “prompt corrective action” with respect to depository institutions that do not meet specified capital requirements. FDICIA establishes five capital categories for FDIC-insured banks, such as Raymond James Bank: well- capitalized, adequately capitalized, undercapitalized, significantly undercapitalized and critically undercapitalized. An institution may be downgraded to, or deemed to be in, a capital category that is lower than the category indicated by its capital ratios if the institution is determined to be in an unsafe or unsound condition or if it receives an unsatisfactory examination rating with respect to certain matters. FDICIA imposes progressively more restrictive constraints on operations, management and capital distributions, as the capital category of an institution declines. Failure to meet the capital requirements could also require a depository institution to raise capital. Ultimately, critically undercapitalized institutions are subject to the appointment of a receiver or conservator. Although the prompt corrective action regulations do not apply to BHCs, such as RJF, the Fed is authorized to take appropriate action at the BHC level, based upon the undercapitalized status of the BHC’s depository institution subsidiaries. In certain instances related to an undercapitalized depository institution subsidiary, the BHC would be required to guarantee the performance of the undercapitalized subsidiary’s capital restoration plan and might be liable for civil money damages for failure to fulfill its commitments on that guarantee. Furthermore, in the event of the bankruptcy of the BHC, this guarantee would take priority over the BHC’s general unsecured creditors. As of September 30, 2021, Raymond James Bank was categorized as well-capitalized. The Volcker Rule RJF is subject to the Volcker Rule, which generally prohibits BHCs and their subsidiaries and affiliates from engaging in proprietary trading or acquiring or retaining an ownership interest in, sponsoring, or having certain relationships with hedge funds and private equity funds, subject to certain exceptions. We have proprietary private equity investments that meet the definition of covered funds under the Volcker Rule. The conformance period for compliance with the rule with respect to investments in covered funds was July 2017; however, banking entities were able to apply for an extension to provide up to an additional five years to conform investments in certain illiquid funds. The majority of our covered fund investments meet the criteria to be considered an illiquid fund under the Volcker Rule and we received approval from the Fed to continue to hold such investments until July 2022. We have executed the appropriate strategies to comply with the Volcker Rule for many of our covered fund investments and plan to either divest or restructure the remainder of our covered fund investments on or prior to the July 2022 deadline such that any holdings will be in compliance with the Volcker Rule after the extension expires in July 2022. Compensation practices Our compensation practices are subject to oversight by the Fed. Compensation regulation in the financial industry continues to evolve, and we expect these regulations to change over a number of years. The U.S. federal bank regulatory agencies have provided guidance designed to ensure incentive compensation policies do not encourage imprudent risk-taking and are consistent with safety and soundness. The Dodd-Frank Act requires the U.S. financial regulators to adopt rules on incentive- based payment arrangements. The U.S. financial regulators proposed revised rules in 2016, which have not yet been finalized. Community Reinvestment Act (“CRA”) regulations Raymond James Bank is subject to the CRA, which is intended to encourage banks to help meet the credit needs of their communities, including low and moderate income neighborhoods, consistent with safe and sound bank operations. Under the CRA, the Fed, the FDIC and/or the OCC are required to periodically examine and assign to each bank a public CRA rating. If any insured depository institution subsidiary of a FHC fails to maintain at least a “satisfactory” rating under the CRA, the FHC would be subject to restrictions on certain new activities and acquisitions. On July 20, 2021, the Fed, the FDIC and the OCC issued a joint statement in which they committed to working together to jointly modernize the CRA regulations. Until such new regulations are implemented, Raymond James Bank will continue to 13 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES operate under the Fed’s CRA regulations currently in effect. At this time, it is uncertain what impact, if any, the impending CRA regulations will have on Raymond James Bank and other depositories with respect to their CRA activities. Other restrictions FHCs, such as RJF, generally can engage in a broader range of financial and related activities than are otherwise permissible for BHCs as long as they continue to meet the eligibility requirements for FHCs. Among other things, the broader range of permissible activities for FHCs includes underwriting, dealing and making markets in securities and making investments in non-FHCs or merchant banking activities. We are required to obtain Fed approval before engaging in certain banking and other financial activities both within and outside the U.S. The Fed, however, has the authority to limit an FHC’s ability to conduct activities that would otherwise be permissible, and will likely do so if the FHC does not satisfactorily meet certain requirements of the Fed. For example, if an FHC or any of its U.S. depository institution subsidiaries ceases to maintain its status as “well-capitalized” or “well-managed,” the Fed may impose corrective capital and/or managerial requirements, as well as additional limitations or conditions. If the deficiencies persist, the FHC may be required to divest its U.S. depository institution subsidiaries or to cease engaging in activities other than the business of banking and certain closely related activities. Broker-dealer and securities regulation The SEC is the federal agency charged with administration of the federal securities laws in the U.S. Our U.S. broker-dealer subsidiaries are subject to SEC regulations relating to their business operations, including sales and trading practices, public offerings, publication of research reports, use and safekeeping of client funds and securities, capital structure, record-keeping, privacy requirements, and the conduct of directors, officers and employees. Financial services firms are also subject to regulation by state securities commissions in those states in which they conduct business. Our primary U.S. broker-dealers, RJ&A and RJFS, are currently registered as broker-dealers in all 50 states. Financial services firms are also subject to regulation by various foreign governments, securities exchanges, central banks and regulatory bodies, particularly in those countries where they have established offices. Outside of the U.S., we have additional offices primarily in Canada and Europe and are subject to regulations in those areas. Much of the regulation of broker-dealers in the U.S. and Canada, however, has been delegated to self-regulatory organizations (“SROs”), such as the Financial Industry Regulatory Authority (“FINRA”), the Investment Industry Regulatory Organization of Canada (“IIROC”), and securities exchanges. These SROs adopt and amend rules for regulating the industry, subject to the approval of government agencies. These SROs also conduct periodic examinations of member broker-dealers. The SEC, SROs and state securities regulators may conduct administrative proceedings that can result in censure, fine, suspension or expulsion of a broker-dealer, its officers, employees or other associated persons. Such administrative proceedings, whether or not resulting in adverse findings, can require substantial expenditures and may adversely impact the reputation of a broker-dealer. Our U.S. broker-dealer subsidiaries are subject to the Securities Investor Protection Act (“SIPA”) and are required by federal law to be members of the Securities Investors Protection Corporation (“SIPC”). The SIPC was established under SIPA, and oversees the liquidation of broker-dealers during liquidation or financial distress. The SIPC fund provides protection for cash and securities held in client accounts up to $500,000 per client, with a limitation of $250,000 on claims for cash balances. U.S. broker-dealer capital Our broker-dealer subsidiaries are subject to certain of the SEC’s financial stability rules, including the: (i) net capital rule; (ii) customer protection rule; (iii) record-keeping rules; and (iv) notification rules. Broker-dealers are required to maintain the minimum net capital deemed necessary to meet their continuing commitments to customers and others, and are required to keep their assets in relatively liquid form. These rules also limit the ability of broker-dealers to transfer capital to parent companies and other affiliates. See Note 24 of the Notes to Consolidated Financial Statements of this Form 10-K for further information pertaining to our broker-dealer regulatory minimum net capital requirements. Standard of care Pursuant to the Dodd-Frank Act, the SEC was charged with considering whether broker-dealers should be subject to a standard of care similar to the fiduciary standard applicable to registered investment advisors. In June 2019, the SEC adopted a package of rule-makings and interpretations related to the provision of advice by broker-dealers and investment advisers, including 14 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Regulation Best Interest and Form CRS. Among other things, Regulation Best Interest requires a broker-dealer to act in the best interest of a retail client when making a recommendation to that client of any securities transaction or investment strategy involving securities. Form CRS requires that broker-dealers and investment advisers provide retail investors with a brief summary document containing simple, easy-to-understand information about the nature of the relationship between the parties. Our implementation of these regulations resulted in our review and modification of certain of our policies and procedures and associated supervisory and compliance controls, as well as the implementation of additional client disclosures, which included us providing related education and training to financial advisors. Various states have also proposed, or adopted, laws and regulations seeking to impose new standards of conduct on broker- dealers that may differ from the SEC’s new regulations, which may lead to additional implementation costs. The Department of Labor (“DOL”) has also reinstated the historical “five-part test” for determining who is an investment advice “fiduciary” when dealing with certain retirement plans and accounts and proposed a new exemption to allow investment advice fiduciaries to receive transaction-based compensation and engage in certain principal trades. In addition, the DOL is expected to amend the rule that determines whether an investment professional is a fiduciary to their clients’ retirement accounts under the Employee Retirement Income Security Act and Internal Revenue Code. Imposing such a new standard of care on additional client relationships could result in incremental costs for our business and we are evaluating how these regulatory changes may further impact our business. Other non-U.S. regulation Raymond James Ltd. (“RJ Ltd.”) is currently registered as an investment dealer in all provinces and territories in Canada. The financial services industry in Canada is subject to comprehensive regulation under both federal and provincial laws. Securities commissions have been established in all provinces and territorial jurisdictions, which are charged with the administration of securities laws. Investment dealers in Canada are subject to regulation by IIROC, a SRO under the oversight of the securities commissions that make up the Canadian Securities Administrators. IIROC is responsible for the enforcement of, and conformity with, securities legislation for their members and has been granted the powers to prescribe their own rules of conduct and financial requirements of members, including RJ Ltd. IIROC also requires that RJ Ltd. be a member of the Canadian Investors Protection Fund, whose primary role is investor protection. This fund provides protection for securities and cash held in client accounts up to 1 million Canadian dollars (“CAD”) per client, with additional coverage of CAD 1 million for certain types of accounts. Certain of our subsidiaries are registered in, and operate from, the U.K. which has a highly developed and comprehensive regulatory regime. Certain of these subsidiaries operate in the retail sector, providing investment and financial planning services to high-net-worth individuals, while others provide brokerage and investment banking services to institutional clients. These subsidiaries are authorized and regulated by the U.K. conduct regulator, the Financial Conduct Authority (“FCA”), and have limited permissions to carry out business in certain other E.U. countries as part of treaty arrangements. We do not expect the U.K.’s withdrawal from the E.U. (“Brexit”) to materially impact our business. Investment management regulation Our investment advisory operations, including the mutual funds that we sponsor, are also subject to extensive regulation in the U.S. The majority of our asset managers are registered as investment advisers with the SEC under the Investment Advisers Act of 1940 as amended, and are also required to make notice filings in certain states. Virtually all aspects of our asset management business are subject to various federal and state laws and regulations. These laws and regulations are primarily intended for the benefit of our clients. Anti-money laundering, economic sanctions, and anti-bribery and corruption regulation The U.S. Bank Secrecy Act (“BSA”), as amended by the USA PATRIOT Act of 2001 (“PATRIOT Act”), the Customer Due Diligence Rule, and the Anti-Money Laundering Act of 2020 (“AMLA”), contain anti-money laundering and financial transparency laws and mandates the implementation of various regulations applicable to all financial institutions, including standards for verifying client identification at account opening, and obligations to monitor client transactions and report suspicious activities. Through these and other provisions, the BSA, the PATRIOT Act, and AMLA seek to promote the identification of parties that may be involved in terrorism, money laundering or other suspicious activities. Anti-money laundering laws outside the U.S. contain some similar provisions. The U.S. Treasury’s Office of Foreign Assets Control administers economic and trade sanctions programs and enforces sanctions regulations with which all U.S. persons must comply. The European Union (“E.U.”) as well as various countries have 15 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES also adopted economic sanctions programs targeted at countries, entities and individuals that are involved in terrorism, hostilities, embezzlement or human rights violations. In addition, various countries have adopted laws and regulations, including the U.S. Foreign Corrupt Practices Act and the U.K. Bribery Act, related to corrupt and illegal payments to, and hiring practices with regard to, government officials and others. The scope of the types of payments or other benefits covered by these laws is very broad and is subject to significant uncertainties that may be clarified only in the context of further regulatory guidance or enforcement proceedings. RJF and its affiliates have implemented and maintain internal policies, procedures, and controls to meet the compliance obligations imposed by such U.S. and non-U.S. laws and regulations concerning anti-money laundering, economic sanctions, and anti-bribery and corruption. Failure to continue to meet the requirements of these regulations could result in supervisory action, including fines. Privacy and data protection U.S. federal law establishes minimum federal standards for financial privacy by, among other provisions, requiring financial institutions to adopt and disclose privacy policies with respect to consumer information and setting forth certain limitations on disclosure to third parties of consumer information. U.S. state laws and regulations adopted under U.S. federal law impose obligations on RJF and its subsidiaries for protecting the confidentiality, integrity and availability of client information, and require notice of data breaches to certain U.S. regulators and to clients. The SEC’s Regulation S-ID mandates the development and implementation of a written Identity Theft Prevention Program that is designed to detect, prevent, and mitigate identity theft. The California Consumer Privacy Act, which became effective on January 1, 2020, imposes privacy compliance obligations with regard to the personal information of California residents, including requiring companies to provide certain specific disclosures to California consumers, and provides for a number of specific rights for California residents. Similarly, the General Data Protection Regulation (“GDPR”) imposes additional requirements for companies that collect or store personal data of E.U. residents, including residents of the U.K. since GDPR was adopted into U.K. law following the U.K.’s departure from the E.U. GDPR’s legal requirements extend to all foreign companies that solicit and process personal data of E.U. and U.K. residents, imposing a strict data protection compliance regime that includes new consumer rights actions that must be responded to by organizations. Canadian data privacy laws contain many provisions similar to U.S. financial privacy laws and are currently undergoing legislative reform at a federal and provincial level. We have implemented policies, processes, and training with regard to communicating to our clients and business partners required information relating to financial privacy and data security. We continue to monitor regulatory developments on both a domestic and international level to assess requirements and potential impacts on our global business operations. The multitude of data privacy laws and regulations adds complexity and cost to managing compliance and data management capabilities and can result in potential litigation, regulatory fines and reputational harm. Data privacy requirements compel companies to track personal information use and provide greater transparency on data practices to consumers. In addition, technology advances in the areas of artificial intelligence, mobile applications, and remote connectivity solutions have increased the collection and processing of personal information as well as the risks associated with unauthorized disclosure and access to personal information. Legislative and regulatory changes in connection with COVID-19 The COVID-19 pandemic resulted in governments around the world implementing numerous measures to help control the spread of the virus, including, among others, quarantines, travel restrictions and business curtailments. In addition, governments globally intervened with fiscal policy to mitigate the impact of the pandemic, including the Coronavirus Aid, Relief, and Economic Security (“CARES”) Act in the U.S., which aimed to provide economic relief to businesses and individuals. In addition to the CARES Act enacted in March 2020, the U.S. government enacted the Consolidated Appropriations Act, 2021 in December 2020. The December 2020 stimulus bill provides additional emergency COVID-19 relief, as well as extends certain provisions of the CARES Act. In March 2021, the U.S. government enacted the American Rescue Plan Act of 2021, which provides further economic relief resulting from to the COVID-19 pandemic. Under the CARES Act, financial institutions were permitted to temporarily suspend any determination of a loan modification as a result of the effects of COVID-19 as being a troubled debt restructuring (“TDR”), including impairment for accounting purposes. The Consolidated Appropriations Act, 2021 extends such relief until the earlier of: (1) 60 days after the date on which the national emergency concerning COVID-19 terminates; or (2) January 1, 2022. We elected to apply the extension for relief under the Consolidated Appropriations Act, 2021 to certain loan modifications that primarily relate to short-term payment 16 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES deferral and have not classified such modifications as TDRs. See “Item 7 - Management’s Discussion and Analysis of Financial Condition and Results of Operations - Risk management - Credit risk” for further information. The CARES Act further provides a number of consumer finance protections. The act provides a range of forbearance rights with respect to any federally backed residential or multi-family mortgage loan and generally limits the ability of a lender or servicer to institute foreclosure or similar proceedings. These provisions are consistent with supervisory guidance previously issued by federal banking agencies, which also stated that they would not criticize financial institutions for working with customers affected by the outbreak in a safe and sound manner. We have modified our processes to ensure full compliance and have continued, as appropriate, to support affected businesses and individuals during this time. Many state and local authorities have also taken, or are considering taking, legislative, executive, or other action to respond to the economic disruptions caused by the spread of COVID-19, including with respect to foreclosure and repossession moratoriums. On November 4, 2021, the federal Occupational Safety and Health Administration (“OSHA”) issued an Emergency Temporary Standard (“ETS”) mandating that all employers with more than 100 employees ensure their workers are either fully vaccinated against COVID-19 or produce, on a weekly basis, a negative COVID test, and imposing substantial penalties for noncompliance. The ETS provides for compliance dates of December 5, 2021 and January 4, 2022. On November 12, 2021, the Fifth Circuit Court of Appeals extended its stay of the rule’s enforcement pending further judicial review and ordered that OSHA take no steps to implement or enforce the mandate until further court order. OSHA has announced that it suspended activities related to the implementation and enforcement of the ETS pending future developments in the litigation. We will continue to monitor federal, state and local legislative and regulatory developments and endeavor to comply with all applicable final rules. The Company’s legislative and regulatory environment may continue to change in response to the COVID-19 pandemic, as new or modified laws, regulations and guidance may continue to be promulgated at very short notice. Alternative reference rate transition Central banks and regulators have convened working groups to transition away from the London Interbank Offered Rate (“LIBOR”) to replacement interest rate benchmarks. On March 5, 2021, the FCA, which regulates LIBOR, announced it will cease publication of the most commonly used U.S. dollar LIBOR tenors after June 30, 2023, though the less commonly used tenors will cease publication after December 31, 2021. U.S. federal banking agencies have issued guidance strongly encouraging institutions to cease entering into contracts that reference LIBOR as soon as practicable, and no later than December 31, 2021. Central banks and regulators in the U.S. and other jurisdictions are working to implement the transition to suitable replacements for LIBOR. To facilitate an orderly transition away from LIBOR, we established an enterprise-wide team to assess and implement necessary changes to our contracts pursuant to the Alternative Reference Rates Committee’s recommendations. This team has identified the inventory of existing contracts that will be impacted by the discontinuance of LIBOR and is working to transition those contracts accordingly. Our enterprise-wide team has also directed updates to systems, processes, documentation, and models, with additional updates expected through 2023, as we continue our transition. In conjunction with our corporate communications department, we created a plan to advise our financial advisors and clients of the change for certain impacted products. We have selected replacement rates for our LIBOR-based products based on peer benchmarking and industry research and have created a product strategy for offering non-LIBOR based products in advance of the December 31, 2021 deadline. Under that strategy, we began offering Secured Overnight Financing Rate (“SOFR”)-linked derivatives and plan to offer SOFR-based SBL beginning December 2021. We have identified a plan to respond to the impacts of the alternative reference rate transition, and have taken action, or plan to take action, timely. 17 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES INFORMATION ABOUT OUR EXECUTIVE OFFICERS Executive officers of the registrant (which includes officers of certain significant subsidiaries) are as follows: Paul D. Allison James E. Bunn 65 Chairman, President and CEO - Raymond James Ltd. since January 2009 48 President - Global Equities and Investment Banking - Raymond James & Associates, Inc. since December 2018 and Head of Investment Banking - Raymond James & Associates, Inc. since January 2014; Co-President - Global Equities and Investment Banking - Raymond James & Associates, Inc., October 2017 - December 2018 John C. Carson, Jr. 65 President since April 2012; President - Morgan Keegan & Company, LLC, formerly known as Morgan Keegan & Company, Inc., since July 2013 George Catanese 62 Chief Risk Officer since February 2006 Scott A. Curtis 59 President - Private Client Group since June 2018; President - Raymond James Financial Services, Inc. since January 2012 Jeffrey A. Dowdle Tashtego S. Elwyn 57 Chief Operating Officer and Head of Asset Management Group since October 2019; Chief Administrative Officer, August 2018 - October 2019; President - Asset Management Group, May 2016 - October 2019; Executive Vice President - Asset Management Group, February 2014 - May 2016 50 Chief Executive Officer and President - Raymond James & Associates, Inc. since June 2018; President - Private Client Group - Raymond James & Associates, Inc., January 2012 - June 2018 Thomas A. James 79 Chairman Emeritus since February 2017; Executive Chairman, May 2010 - February 2017 Bella Loykhter Allaire 68 Executive Vice President - Technology and Operations - Raymond James & Associates, Inc. since June 2011 Jodi L. Perry 50 President - Independent Contractor Division - Raymond James Financial Services, Inc. since June 2018; Senior Vice President, National Director - ICD - Raymond James Financial Services, Inc., May 2018 - June 2018; Senior Vice President, ICD Regional Director - Raymond James Financial Services, Inc., June 2012 - May 2018 Steven M. Raney 56 Chairman - Raymond James Bank, since November 2020; President and CEO - Raymond James Bank since January 2006 Paul C. Reilly 67 Chairman since February 2017 and Chief Executive Officer since May 2010; Director since January 2006 Jonathan N. Santelli Paul M. Shoukry 50 Executive Vice President, General Counsel and Secretary since May 2016; Senior Vice President and Deputy General Counsel - First Republic Bank, October 2013 to April 2016 38 Chief Financial Officer since January 2020 and Treasurer since February 2018; Senior Vice President - Finance and Investor Relations, January 2017 - December 2019; Senior Vice President - Treasury, January 2017 - February 2018; Vice President - Finance and Investor Relations, July 2012 - December 2016 Except where otherwise indicated, the executive officer has held his or her current position for more than five years. 18 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES ADDITIONAL INFORMATION Our Internet address is www.raymondjames.com. We make available on our website, free of charge and in printer-friendly format including “.pdf” file extensions, our Annual Reports on Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K and amendments to those reports filed or furnished pursuant to Section 13(a) or 15(d) of the Securities Exchange Act of 1934, as soon as reasonably practicable after we electronically file such material with, or furnish it to, the SEC. Our reports and other information that we electronically file with the SEC are also available free of charge on the SEC’s website at www.sec.gov. FACTORS AFFECTING “FORWARD-LOOKING STATEMENTS” Certain statements made in this Annual Report on Form 10-K may constitute “forward-looking statements” under the Private Securities Litigation Reform Act of 1995. Forward-looking statements include information concerning future strategic objectives, business prospects, anticipated savings, financial results (including expenses, earnings, liquidity, cash flow and capital expenditures), anticipated timing and benefits of our acquisitions and our level of success in integrating acquired businesses, industry or market conditions, demand for and pricing of our products, anticipated results of litigation, regulatory developments, impacts of the COVID-19 pandemic, effects of accounting pronouncements, and general economic conditions. In addition, words such as “believes,” “expects,” “anticipates,” “intends,” “plans,” “projects,” and future or conditional verbs such as “will,” “may,” “could,” “should,” and “would,” as well as any other statement that necessarily depends on future events, are intended to identify forward-looking statements. Forward-looking statements are not guarantees, and they involve risks, uncertainties and assumptions. Although we make such statements based on assumptions that we believe to be reasonable, there can be no assurance that actual results will not differ materially from those expressed in the forward-looking statements. We caution investors not to rely unduly on any forward-looking statements and urge you to carefully consider the risks described in “Item 1A - Risk Factors” of this report. We expressly disclaim any obligation to update any forward-looking statement in the event it later turns out to be inaccurate, whether as a result of new information, future events, or otherwise. 19 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES ITEM 1A. RISK FACTORS Our operations and financial results are subject to various risks and uncertainties, including those described in the following sections, which could adversely affect our business, financial condition, results of operations, liquidity and the trading price of our common stock. The list of risk factors provided in the following sections is not exhaustive; there may be other factors that adversely impact our results of operations, harm our reputation or inhibit our ability to generate new business prospects. The following sections should be read in conjunction with “Item 7 - Management’s Discussion and Analysis of Financial Condition and Results of Operations” and our consolidated financial statements and accompanying notes in “Item 8 - Financial Statements and Supplementary Data” of this Annual Report on Form 10-K. In particular, see “Item 7 - Management’s Discussion and Analysis of Financial Condition and Results of Operations - Liquidity and capital resources” for additional information on liquidity and how we manage our liquidity risk and “Item 7 - Management’s Discussion and Analysis of Financial Condition and Results of Operations - Risk management” for additional information on our exposure and how we monitor and manage our market, credit, operational, compliance and certain other risks. RISKS RELATED TO OUR BUSINESS AND INDUSTRY The worldwide COVID-19 pandemic may negatively impact our business, financial condition, and results of operations. The worldwide COVID-19 pandemic and related measures intended to control the spread of the virus have had a significant impact on global economic conditions and may negatively impact certain aspects of our business and results of operations in the future. Although certain economic conditions improved throughout fiscal 2021, the pandemic continues to evolve, as recently experienced with the rapid spread of the Delta variant, and certain of the impacts of the pandemic may continue to affect our results in the future, including: near-zero short-term interest rates resulting in lower net interest income and RJBDP fees from third-party program banks; volatility in our brokerage revenues and investment banking revenues due to market uncertainty caused by the pandemic; and increased credit risk, particularly with regard to industries most vulnerable to the pandemic (e.g., airline, restaurant, gaming, entertainment/leisure and energy), which may result in an elevated bank loan loss provision and charge-offs. In addition, should market conditions deteriorate, or if there is a decline in equity markets similar to that experienced during our fiscal 2020 second quarter, the value of our clients’ assets and certain of our investments would also be negatively affected. We may also continue to experience business disruptions as a result of the continued spread of COVID-19 and its variants, resulting from restrictions on our employees’ ability to travel, as well as temporary partial or full closures of our facilities and the facilities of our clients, suppliers, or other vendors. We often recruit skilled professionals by visiting their offices or having them visit our offices. Although we have reinstated the majority of our in-person recruiting, renewed travel restrictions or other disruptions that prevent us from meeting with professional prospects may adversely impact our ability to recruit such professional prospects. Further, the increased availability of remote working arrangements in response to the pandemic has intensified and may continue to intensify competition for prospective new associates and impair our ability to retain current associates. Recently promulgated OSHA rules related to required vaccines or alternative testing protocols for unvaccinated associates may also have negative effects on our current associates, including additional administrative burdens and concerns related to perceived health and safety risks, and may result in an increase in employee complaints as well as difficulty attracting and retaining associates. While we maintain contingency plans for events such as pandemic outbreaks, the further spread of COVID-19, or a similar contagious disease could also impair the effectiveness of our executive officers or other associates who are necessary to conduct our business. In addition, the continued spread of COVID-19 could harm the operations of third-party service providers who perform critical services for our business. In some cases, the COVID-19 pandemic has accelerated the transition from traditional to digital financial services and heightened customer expectations in this area, and this transition may require us to invest greater resources in technological improvements. If COVID-19 or another highly infectious or contagious disease, continues to spread or the response to contain it is unsuccessful, we may experience adverse effects on our business, financial condition, liquidity, and results of operations. A prolonged period of economic deterioration could ultimately result in impairment of our goodwill and identifiable intangible assets. In addition, if financial markets deteriorate as a result of the current or a future pandemic, our access to capital and other sources of funding may become constrained, which may require us to restructure debt or obtain additional financing on terms that may be onerous or highly dilutive. The extent of any of the previously-described effects on our business will depend on future developments which are highly uncertain and cannot be predicted, including the duration of the COVID-19 pandemic and the possible further impacts on the global economy. 20 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Damage to our reputation could damage our businesses. Maintaining our reputation is critical to attracting and maintaining clients, investors, and associates. If we fail to address, or appear to fail to address, issues that may give rise to reputational risk, we could significantly harm our business prospects. These issues may include, but are not limited to, any of the risks discussed in this Item 1A, including appropriately dealing with potential conflicts of interest, legal and regulatory requirements, ethical issues, money laundering, cybersecurity and privacy, record-keeping, sales and trading practices, and associate misconduct. In addition, the failure to either sell securities we have underwritten at anticipated price levels or to properly identify and communicate the risks inherent in the products and services we offer could also give rise to reputational risk. Failure to maintain appropriate service and quality standards or a failure or perceived failure to treat clients fairly can result in client dissatisfaction, litigation and heightened regulatory scrutiny, all of which can lead to lost revenue, higher operating costs and reputational harm. Negative publicity about us, whether or not true, may also harm our reputation. Further, failures at other large financial institutions or other market participants, regardless of whether they relate to our activities, could lead to a general loss of customer confidence in financial institutions that could negatively affect us, including harming the market perception of the financial system in general. We are affected by domestic and international macroeconomic conditions that impact the global financial markets. We are engaged in various financial services businesses. As such, we are affected by domestic and international macroeconomic and political conditions, as well as economic output levels, interest and inflation rates, employment levels, prices of commodities, consumer confidence levels and changes in consumer spending, international trade policy, and fiscal and monetary policy. For example, Fed policies determine, in large part, the cost of funds for lending and investing and the return earned on those loans and investments. The market impact from such policies can also decrease materially the value of certain of our financial assets, most notably debt securities, as well as our cash flows, such as those associated with client cash balances. Changes in tax law and regulation, or any market uncertainty caused by a change in the political environment, may negatively affect our business. Macroeconomic conditions may also directly and indirectly impact a number of factors in the global financial markets that may be detrimental to our operating results. If we were to experience a period of sustained downturn in the securities markets, credit market dislocations, reductions in the value of real estate, increases in mortgage and other loan delinquencies, or other negative market factors, including from the continuing impact of the COVID-19 pandemic, our revenues could be adversely impacted. Market uncertainty could also cause clients to move their investments to lower margin products, or withdraw them, which could have an adverse impact on our profitability. We could also experience a material reduction in trading volume and lower asset prices in times of market uncertainty, which would result in lower brokerage revenues, including losses on firm inventory, as well as losses on certain of our investments. Conversely, periods of severe market volatility may result in a significantly higher level of transactions and other activity which may cause operational challenges that may result in losses. These can include, but are not limited to, trade errors, failed transaction settlements, late collateral calls to borrowers and counterparties, or interruptions to our system processing. Periods of reduced revenue and other losses could lead to reduced profitability because certain of our expenses, including our interest expense on debt, rent, facilities and salary expenses, are fixed, and our ability to reduce them over short time periods is limited. U.S. markets may also be impacted by political and civil unrest occurring in other parts of the world. Our businesses and revenues derived from non-U.S. operations may also be subject to risk of loss from currency fluctuations, social or political instability, less established regulatory regimes, changes in governmental or central bank policies, downgrades in the credit ratings of sovereign countries, expropriation, nationalization, confiscation of assets and unfavorable legislative, economic and political developments. For example, continued uncertainties loom over the future of the U.K.’s relationship with the E.U., including future trading arrangements between the U.K. and the E.U., following the expiration of the transition period on December 31, 2020. During the transition period of Brexit, we took steps to make certain changes to our European operations in an effort to ensure that, where possible, we can continue to provide cross-border services in E.U. member states without the need for separate regulatory authorizations in each member state. There is also continued uncertainty regarding the outcome of the E.U.’s financial support programs and the stability of the E.U.’s sovereign debt. It is possible that other E.U. member states may experience financial troubles in the future, or may choose to follow the U.K.’s lead and leave the E.U. Any negative impact on economic conditions and global markets from these developments could adversely affect our business, financial condition and liquidity. 21 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Lack of liquidity or access to capital could impair our business and financial condition. Our inability to maintain adequate liquidity or to easily access credit and capital markets could have a significant negative effect on our financial condition. If liquidity from our brokerage or banking operations is inadequate or unavailable, we may be required to scale back or curtail our operations, such as limiting our recruiting of additional financial advisors, limiting lending, selling assets at unfavorable prices, and cutting or eliminating dividend payments. Our liquidity could be negatively affected by: the inability of our subsidiaries to generate cash to distribute to the parent company in the form of dividends from earnings; liquidity or capital requirements applicable to our subsidiaries that may prevent us from distributing cash to the parent company; limited or no accessibility to credit markets for secured and unsecured borrowings by our subsidiaries; diminished access to the capital markets for RJF; and other commitments or restrictions on capital as a result of adverse legal settlements, judgments, or regulatory sanctions. Furthermore, as a bank holding company, we may become subject to prohibitions or limitations on our ability to pay dividends to our shareholders and/or repurchase our stock. Certain of our regulators have the authority, and under certain circumstances, the duty, to prohibit or to limit dividend payments by regulated subsidiaries to their parent company. The availability of financing, including access to the credit and capital markets, depends on various factors, such as conditions in the debt and equity markets, the general availability of credit, the volume of securities trading activity, the overall availability of credit to the financial services sector, and our credit ratings. Our cost of capital and the availability of funding may be adversely affected by illiquid credit markets and wider credit spreads. Additionally, lenders may from time to time curtail, or even cease to provide, funding to borrowers as a result of future concerns over the strength of specific counterparties, as well as the stability of markets generally. We are exposed to credit risk. We are generally exposed to the risk that third parties that owe us money, securities or other assets will fail to meet their obligations to us due to numerous causes, including bankruptcy, lack of liquidity, or operational failure, among others. This risk was and may further be exacerbated by the effects of the COVID-19 pandemic, particularly in certain sectors. We actively buy and sell securities from and to clients and counterparties in the normal course of our broker-dealers’ trading and underwriting activities, which exposes us to credit risk. Although generally collateralized by the underlying security to the transaction, we still face risk associated with changes in the market value of collateral through settlement date. We also hold certain securities, loans and derivatives as part of our trading operations. Deterioration in the actual or perceived credit quality of the underlying issuers of securities or loans or the non-performance of counterparties to certain derivatives could result in losses. We borrow securities from, and lend securities to, other broker-dealers and may also enter into agreements to repurchase and/or resell securities as part of our financing activities. A sharp change in the market values of the securities utilized in these transactions may result in losses if counterparties to these transactions fail to honor their commitments. We manage the risk associated with these transactions by establishing and monitoring credit limits, as well as by evaluating collateral and transaction levels on a recurring basis. Significant deterioration in the credit quality of one of our counterparties could lead to widespread concerns about the credit quality of other counterparties in the same industry, thereby exacerbating our credit risk. In addition, we permit our clients to purchase securities on margin. During periods of steep declines in securities prices, the value of the collateral securing client margin loans may fall below the amount of the loan. If clients are unable to provide additional collateral for these margin loans, we may incur losses on those margin transactions. This may cause us to incur additional expenses defending or pursuing claims or litigation related to counterparty or client defaults. We deposit our cash in depository institutions as a means of maintaining the liquidity necessary to meet our operating needs, and we also facilitate the deposit of cash awaiting investment in depository institutions on behalf of our clients. A failure of a depository institution to return these deposits could severely impact our operating liquidity, result in significant reputational damage, and adversely impact our financial performance. We also incur credit risk by lending to businesses and individuals, including through offering C&I loans, CRE loans, REIT loans, residential mortgage loans, tax-exempt loans, SBL and other loans. We also incur credit risk through certain of our investments. Our credit risk and credit losses can increase if our loans or investments are concentrated among borrowers or issuers engaged in the same or similar activities, industries, or geographies, or to borrowers or issuers who as a group may be uniquely or disproportionately affected by economic or market conditions, such as those most impacted by the COVID-19 pandemic. Declines in the real estate market or sustained economic downturns may cause us to experience credit losses or charge-offs related to our loans, sell loans at unattractive prices or foreclose on certain real estate properties. Credit quality may also be affected by adverse changes in the financial performance or condition of our debtors or deterioration in the strength of the U.S. economy. The deterioration of an individually large exposure, for example due to natural disasters, health emergencies 22 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES or pandemics, acts of terrorism, severe weather events or other adverse economic events, could lead to additional credit loss provisions and/or charges-offs, and subsequently have a material impact on our net income and regulatory capital. We are exposed to market risk, including interest rate risk. Market risk generally represents the risk that values of assets and liabilities or revenues will be adversely affected by changes in market conditions, which directly and indirectly affect us. Market conditions that change from time to time, thereby exposing us to market risk, include fluctuations in interest rates, equity prices, foreign exchange rates, and price deterioration or changes in value due to changes in market perception or actual credit quality of an issuer. Market risk is inherent in financial instruments associated with our operations and activities, including loans, deposits, securities, short-term borrowings, long-term debt, trading assets and liabilities, derivatives and private equity investments. For example, interest rate changes could adversely affect the value of our fixed income trading inventories held to facilitate client transactions, as well as our net interest spread, which is the difference between the yield we earn on our interest-earning assets and the interest rate we pay for deposits and other sources of funding, in turn impacting our net interest income and earnings. Interest rate changes could affect the interest earned on assets differently than interest paid on liabilities. A rising interest rate environment generally results in our earning a larger net interest spread and an increase in servicing fees received on cash swept to third-party program banks as part of the RJBDP. Conversely, in those operations, a falling interest rate environment generally results in our earning a smaller net interest spread and lower RJBDP fees from third-party program banks. Moreover, while there is no indication currently that the Fed plans to reduce its targeted Fed funds rate to a negative rate, if such a policy were to be adopted, the cost to hold both firm and client deposits would have an adverse impact on our profitability. If we are unable to effectively manage our interest rate risk, changes in interest rates could have a material adverse effect on our profitability. Our private equity investments are carried at fair value with unrealized gains and losses reflected in earnings. The value of our private equity portfolio can fluctuate and earnings from our investments can be volatile and difficult to predict. When, and if, we recognize gains can depend on a number of factors, including general economic conditions, the prospects of the companies in which we invest and whether these companies become subject to a monetization event. In addition, disruptions in the liquidity or transparency of the financial markets may result in our inability to sell, syndicate or realize the value of security positions, thereby leading to increased concentrations. The inability to reduce our positions in specific securities may not only increase the market and credit risks associated with such positions, but also increase the level of risk-weighted assets on our balance sheet, thereby increasing our capital requirements, which could have an adverse effect on our business results, financial condition and liquidity. Significant volatility in our domestic clients’ cash balances could negatively impact our net revenues and/or our ability to fund Raymond James Bank’s growth and may impact our regulatory ratios. The majority of Raymond James Bank’s deposits are driven by the RJBDP. The RJBDP is a source of relatively low-cost, stable deposits for Raymond James Bank and we rely heavily on the RJBDP to fund Raymond James Bank’s asset growth. A significant reduction in PCG clients’ cash balances, a change in the allocation of that cash between Raymond James Bank and third-party banks within the RJBDP, or a transfer of cash away from the firm could significantly impact Raymond James Bank’s ability to continue growing interest-earning assets and/or require Raymond James Bank to use higher-cost deposit sources to grow interest-earning assets. The RJBDP also generates fees from third-party banks related to the deposits they receive through their participation in the RJBDP. If PCG clients’ cash balances remain elevated or increase further and third-party bank demand or capacity for RJBDP deposits do not improve or decline from current levels our RJBDP fees from third-party banks could continue to be adversely affected. In addition, our inability to deploy client cash to third-party banks through RJBDP would require us to retain more cash at Raymond James Bank or in our Client Interest Program (“CIP”), both of which may cause a significant increase in our assets. Such an increase in our assets may negatively impact certain of our regulatory ratios. 23 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Our business depends on fees generated from the distribution of financial products, fees earned from the management of client accounts, and asset management fees. A large portion of our revenues are derived from fees generated from the distribution of financial products, such as mutual funds and variable annuities, and the various services we perform related to such products. Changes in the structure or amount of the fees paid by the sponsors of these products could directly affect our revenues, business and financial condition. In addition, if these products experience losses or increased investor redemptions, we may receive lower fees from the distribution and other services we provide on behalf of the mutual fund and annuity companies. The asset management fees we are paid are dependent upon the value of client assets in fee-based accounts in our PCG segment, as well as AUM in our Asset Management segment. The value of our fee-based assets and AUM is impacted by market fluctuations and inflows or outflows of assets. As our PCG clients increasingly show a preference for fee-based accounts over traditional transaction-based accounts, a larger portion of our client assets are more directly impacted by market movements. Therefore, in periods of declining market values, the values of fee-based accounts and AUM may resultantly decline, which would negatively impact our revenues. In addition, below-market investment performance by our funds, portfolio managers or financial advisors could result in reputational damage that might cause outflows or make it more difficult to attract new investors into our asset management products and thus, further impact our business and financial condition. Our asset management fees may also decline over time due to factors such as increased competition and the renegotiation of contracts. In addition, the market environment in recent years has resulted in a shift to passive investment products, which generate lower fees than actively managed products. A continued trend toward passive investments or changes in market values or in the fee structure of asset management accounts would negatively affect our revenues, business and financial condition. Our underwriting, market-making, trading, and other business activities place our capital at risk. We may incur losses and be subject to reputational harm to the extent that, for any reason, we are unable to sell securities we have underwritten at the anticipated price levels. As an underwriter, we also are subject to heightened standards regarding liability for material misstatements or omissions in prospectuses and other offering documents relating to offerings in which we are involved. From time to time as part of our underwriting processes, we may carry significant positions in securities of a single issuer or issuers engaged in a specific industry. Sudden changes in the value of these positions, despite our risk mitigation policies, could impact our financial results. As a market maker, we take ownership of positions in specific securities, and these undiversified holdings concentrate the risk of market fluctuations and may result in greater losses than would be the case if our holdings were more diversified. Despite risk mitigation policies, we may incur losses as a result of positions we hold in connection with these activities. We have made and, to the limited extent permitted by applicable regulations, may continue to make principal investments in private equity funds and other illiquid investments. We may be unable to realize our investment objectives if we cannot sell or otherwise dispose of our interests at attractive prices or complete a desirable exit strategy. In particular, these risks could arise from changes in the financial condition or prospects of the portfolio companies in which investments are made, changes in economic conditions or changes in laws, regulations, fiscal policies or political conditions. It could take a substantial period of time to identify attractive investment opportunities and then to realize the cash value of such investments. Any cyber-attack or other security breach of our technology systems, or those of our clients or other third-party vendors we rely on, could subject us to significant liability and harm our reputation. Our operations rely heavily on the secure processing, storage and transmission of sensitive and confidential financial, personal and other information in our computer systems and networks. There have been several highly publicized cases involving financial services companies reporting the unauthorized disclosure of client or other confidential information in recent years, as well as cyber-attacks involving the theft, dissemination and destruction of corporate information or other assets, in some cases as a result of failure to follow procedures by employees or contractors or as a result of actions by third parties. There have also been several highly publicized cases where hackers have requested “ransom” payments in exchange for not disclosing customer information or for restoring access to information or systems. Like other financial services firms, we experience malicious cyber activity directed at our computer systems, software, networks and its users on a daily basis. This malicious activity includes attempts at unauthorized access, implantation of computer viruses or malware, and denial-of-service attacks. We also experience large volumes of phishing and other forms of social engineering attempted for the purpose of perpetrating fraud against the firm, our associates, or our clients. Additionally, like many large enterprises, since mid-March 2020, we have shifted the majority of our associates to remote work arrangements in response to the COVID-19 pandemic, and expect that 24 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES many of our associates will continue to work remotely to some extent following the pandemic. This change in our operating model has enabled us to successfully continue business operations, but also introduces potential new vulnerabilities to cyber threats. We also face increased cybersecurity risk as we deploy additional mobile and cloud technologies. We seek to continuously monitor for and nimbly react to any and all such malicious cyber activity, and we develop our systems to protect our technology infrastructure and data from misuse, misappropriation or corruption. Senior management of our Information Technology department gives a quarterly update on cybersecurity to the Audit and Risk Committee of our Board of Directors and an annual update to our full Board of Directors. Cyber-attacks can originate from a variety of sources, including third parties affiliated with foreign governments, organized crime or terrorist organizations. Third parties may also attempt to place individuals within our firm, or induce employees, clients or other users of our systems, to disclose sensitive information or provide access to our data, and these types of risks may be difficult to detect or prevent. Although cybersecurity incidents among financial services firms are on the rise, we have not experienced any material losses relating to cyber-attacks or other information security breaches. However, the techniques used in these attacks are increasingly sophisticated, change frequently and are often not recognized until launched. Although we seek to maintain a robust suite of authentication and layered information security controls, including our cyber threat analytics, data encryption and tokenization technologies, anti-malware defenses and vulnerability management programs, any one or combination of these controls could fail to detect, mitigate or remediate these risks in a timely manner. Despite our implementation of protective measures and endeavoring to modify them as circumstances warrant, our computer systems, software and networks may be vulnerable to human error, equipment failure, natural disasters, power loss, spam attacks, unauthorized access, supply chain attacks, distributed denial of service attacks, computer viruses and other malicious code, and other events that could result in significant liability and damage to our reputation, and have an ongoing impact on the security and stability of our operations. We also rely on numerous third-party service providers to conduct other aspects of our business operations, and we face similar risks relating to them. While we regularly conduct security assessments on these third-party vendors, we cannot be certain that their information security protocols are sufficient to withstand a cyber-attack or other security breach. We also cannot be certain that we will receive timely notification of such cyber-attacks or other security breaches. In addition, in order to access our products and services, our clients may use computers and other devices that are beyond our security control systems. Notwithstanding the precautions we take, if a cyber-attack or other information security breach were to occur, this could jeopardize the information we confidentially maintain, or otherwise cause interruptions in our operations or those of our clients and counterparties, exposing us to liability. As attempted attacks continue to evolve in scope and sophistication, we may be required to expend substantial additional resources to modify or enhance our protective measures, to investigate and remediate vulnerabilities or other exposures or to communicate about cyber-attacks to our clients. Though we have insurance against some cyber-risks and attacks, we may be subject to litigation and financial losses that exceed our policy limits or are not covered under any of our current insurance policies. A technological breakdown could also interfere with our ability to comply with financial reporting and other regulatory requirements, exposing us to potential disciplinary action by regulators. Further, successful cyber-attacks at other large financial institutions or other market participants, whether or not we are affected, could lead to a general loss of confidence in financial institutions that could negatively affect us, including harming the market perception of the effectiveness of our security measures or the financial system in general, which could result in reduced use of our financial products and services. Further, in light of the high volume of transactions we process, the large number of our clients, partners and counterparties, the increasing sophistication of malicious actors, and our remote work environment, a cyber-attack could occur and persist for an extended period of time without detection. We expect that any investigation of a cyber-attack would take substantial amounts of time, and that there may be extensive delays before we obtain full and reliable information. During such time we would not necessarily know the extent of the harm or how best to remediate it, and certain errors or actions could be repeated or compounded before they are discovered and remediated, all of which would further increase the costs and consequences of such an attack. We may also be subject to liability under various data protection laws. In providing services to clients, we manage, utilize and store sensitive or confidential client or employee data, including personal data. As a result, we are subject to numerous laws and regulations designed to protect this information, such as U.S. federal, state and international laws governing the protection of personally identifiable information. These laws and regulations are increasing in complexity and number. If any person, including any of our associates, negligently disregards or intentionally breaches our established controls with respect to client or employee data, or otherwise mismanages or misappropriates such data, we could be subject to significant monetary damages, regulatory enforcement actions, fines and/or criminal prosecution. In addition, unauthorized disclosure of sensitive or confidential client or employee data, whether through system failure, employee negligence, fraud or misappropriation, could damage our reputation and cause us to lose clients and related revenue. Potential liability in the event of a security breach of 25 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES client data could be significant. Depending on the circumstances giving rise to the breach, this liability may not be subject to a contractual limit or an exclusion of consequential or indirect damages. A continued interruption to our telecommunications or data processing systems, or the failure to effectively update the technology we utilize, could be materially adverse to our business. Our businesses rely extensively on data processing and communications systems. In addition to better serving clients, the effective use of technology increases efficiency and enables us to reduce costs. Adapting or developing our technology systems to meet new regulatory requirements, client needs, and competitive demands is critical for our business. Introduction of new technology presents challenges on a regular basis. There are significant technical and financial costs and risks in the development of new or enhanced applications, including the risk that we might be unable to effectively use new technologies or adapt our applications to emerging industry standards. Our continued success depends, in part, upon our ability to: (i) successfully maintain and upgrade the capability of our technology systems on a regular basis; (ii) maintain the quality of the information contained in our data processing and communications systems; (iii) address the needs of our clients by using technology to provide products and services that satisfy their demands; and (iv) retain skilled information technology employees. Failure of our technology systems, which could result from events beyond our control, including a systems malfunction or cyber-attack, failure by a third-party service provider, or an inability to effectively upgrade those systems or implement new technology-driven products or services, could result in financial losses, liability to clients, violations of applicable privacy and other applicable laws and regulatory sanctions. The soundness of other financial institutions and intermediaries affects us. We face the risk of operational failure, termination or capacity constraints of any of the clearing agents, exchanges, clearing houses or other financial intermediaries that we use to facilitate our securities and derivative transactions. As a result of regulatory changes and the consolidation over the years among clearing agents, exchanges and clearing houses, our exposure to certain financial intermediaries has increased and could affect our ability to find adequate and cost-effective alternatives should the need arise. Any failure, termination or constraint of these intermediaries could adversely affect our ability to execute transactions, service our clients and manage our exposure to risk. Our ability to engage in routine trading and funding transactions could be adversely affected by the actions and commercial soundness of other financial institutions. Financial services institutions are interdependent as a result of trading, clearing, funding, counterparty or other relationships. We have exposure to many different industries and counterparties, and we routinely execute transactions with counterparties in the financial industry, including brokers and dealers, commercial banks, investment banks, mutual and hedge funds and other institutional clients. Defaults by, or even rumors or questions about the financial condition of, one or more financial services institutions, or the financial services industry generally, have historically led to market-wide liquidity problems and could lead to losses or defaults by us or by other institutions. Many of these transactions expose us to credit risk in the event of default of our counterparty or client. In addition, our credit risk may be exacerbated when the collateral held by us cannot be realized or is liquidated at prices not sufficient to recover the full amount of the loan or derivative exposure due us. Losses arising in connection with counterparty defaults may have a material adverse effect on our results of operations. Our risk management and conflicts of interest policies and procedures may leave us exposed to unidentified or unanticipated risk. We seek to manage, monitor and control our market, credit, operational, liquidity and legal and regulatory compliance risk through operational and compliance reporting systems, internal controls, management review processes and other mechanisms; however, there can be no assurance that our procedures will be effective. While we use limits and other risk mitigation techniques, those techniques and the judgments that accompany their application cannot always anticipate unforeseen economic and financial outcomes or the specifics and timing of such outcomes. Our risk management methods may not predict future risk exposures effectively. In addition, some of our risk management methods are based on an evaluation of information regarding markets, clients and other matters that are based on assumptions that may no longer be accurate or may have limited predictive value. A failure to manage our growth adequately, including growth in the products or services we offer, or to manage our risk effectively, could materially and adversely affect our business and financial condition. Financial services firms are subject to numerous actual or perceived conflicts of interest, which are routinely examined by regulators and SROs such as FINRA and are often used as the basis for claims for legal liability by plaintiffs in actions against us. Our risk management processes include addressing potential conflicts of interest that arise in our business. Management of potential conflicts of interest has become increasingly complex as we expand our business activities. A perceived or actual 26 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES failure to address conflicts of interest adequately could affect our reputation, the willingness of clients to transact business with us or give rise to litigation or regulatory actions. Therefore, there can be no assurance that conflicts of interest will not arise in the future that could result in material harm to our business and financial condition. We continue to experience pricing pressures in areas of our business which may impair our future revenue and profitability. We continue to experience pricing pressures on trading margins and commissions in fixed income and equity trading. In fixed income markets, regulatory requirements have resulted in greater price transparency, leading to price competition and decreased trading margins. In equity markets, we experience pricing pressure from institutional clients to reduce commissions, partially due to the industry trend toward the separate payment for research and execution services. Our trading margins have been further compressed by the shift from high- to low-touch execution services over time, which has created additional competitive pressure. We believe that price competition and pricing pressures in these and other areas will continue as institutional investors continue to reduce the amounts they are willing to pay, including by reducing the number of brokerage firms they use, and some of our competitors seek to obtain market share by reducing fees, commissions or margins. We face intense competition and may not be able to keep pace with technological change. We are engaged in intensely competitive businesses. We compete on the basis of a number of factors, including the quality of our associates, our products and services, pricing (such as execution pricing and fee levels), technology solutions, and location and reputation in relevant markets. Over time, there has been substantial consolidation and convergence among companies in the financial services industry, which has significantly increased the capital base and geographic reach of our competitors. See “Item 1 - Business - Competition” of this Form 10-K for additional information about our competitors. We compete directly with other national full service broker-dealers, investment banking firms, commercial banks, and investment advisors, and to a lesser extent, with discount brokers and dealers. We face competition from more recent entrants into the market, including fintechs, and increased use of alternative sales channels by other firms. Technology has lowered barriers to entry and made it possible for fintechs to compete with larger financial institutions in providing electronic, internet- based, and mobile phone-based financial solutions. This competition has grown significantly over recent years and is expected to intensify. In addition, commercial firms and other non-traditional competitors have applied for banking licenses or have entered into partnerships with banks to provide banking services. We also compete indirectly for investment assets with insurance companies, real estate firms and hedge funds, among others. This competition could cause our business to suffer. Our future success also depends in part on our ability to develop, maintain, and enhance our products and services, including factors such as customer experience, and the pricing and range of our offerings. The financial services industry is continually undergoing rapid technological change with frequent introductions of new technology-driven products and services. If we are not able to develop new products and services, enhance existing offerings, effectively implement new technology-driven products and services, or successfully market these products and services to our customers, our business, financial condition or results of operations may be adversely affected. Furthermore, both financial institutions and their non-banking competitors face the risk that payments processing and other services could be significantly disrupted by technologies, such as cryptocurrencies, that require no intermediation. New technologies have required, and could require us in the future, to spend more to modify or adapt our products to attract and retain clients and customers or to match products and services offered by our competitors, including technology companies. Our ability to attract and retain senior professionals, qualified financial advisors and other associates is critical to the continued success of our business. Our ability to recruit, serve and retain our clients depends on the reputation, judgment, leadership, business generation capabilities and client service skills of our client-serving professionals, members of our executive team, as well as employees who support revenue-generating professionals and their clients. To compete effectively we must attract, develop, and retain qualified professionals, including successful financial advisors, investment bankers, trading professionals, portfolio managers and other revenue-producing or specialized personnel. Competitive pressures we experience could have an adverse effect on our business, results of operations, financial condition and liquidity. Turnover in the financial services industry is high. The cost of recruiting and retaining skilled professionals in the financial services industry has been considerable in recent years, but has intensified further during the recovery from the COVID-19 pandemic. Financial industry employers are increasingly offering guaranteed contracts, upfront payments, increased compensation and increased opportunities to work remotely on a permanent basis. These can be important factors in a current associate’s decision to leave us as well as in a prospective associate’s decision to join us. As competition for skilled 27 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES professionals in the industry remains intense, we may have to devote significant resources to attract and retain qualified personnel. To the extent we have compensation targets, we may not be able to retain our associates, which could result in increased recruiting expense or result in our recruiting additional associates at compensation levels that are not within our target range. In particular, our financial results may be adversely affected by the costs we incur in connection with any loans or other incentives we may offer to newly recruited financial advisors and other key personnel. If we were to lose the services of any of our investment bankers, senior equity research, sales and trading professionals, asset managers, or executive officers to a competitor or otherwise, we may not be able to retain valuable relationships and some of our clients could choose to use the services of a competitor instead of our services. If we are unable to retain our senior professionals or recruit additional professionals, our reputation, business, results of operations and financial condition will be adversely affected. Further, new business initiatives and efforts to expand existing businesses generally require that we incur compensation and benefits expense before generating additional revenues. Moreover, companies in our industry whose employees accept positions with competitors frequently claim that those competitors have engaged in unfair hiring practices. We have been subject to several such claims and may be subject to additional claims in the future as we seek to hire qualified personnel, some of whom may work for our competitors. Some of these claims may result in material litigation. We could incur substantial costs in defending against these claims, regardless of their merits. Such claims could also discourage potential associates who work for our competitors from joining us. We participate in the Protocol for Broker Recruiting (“Protocol”), a voluntary agreement among many firms in the industry that governs, among other things, the client information that financial advisors may take with them when they affiliate with a new firm. The ability to bring such customer data to a new broker-dealer generally means that the clients of the financial advisor are more likely to choose to open accounts at the advisor’s new firm. Participation is voluntary and it is possible that certain of our competitors will withdraw from the Protocol. If the broker-dealers from whom we recruit new financial advisors prevent, or significantly limit, the transfer of client data, our recruiting efforts may be adversely affected and we could continue to experience claims against us relating to our recruiting efforts. A downgrade in our credit ratings could have a material adverse effect on our operations, earnings and financial condition. If our credit ratings were downgraded, or if rating agencies indicate that a downgrade may occur, our business, financial position, and results of operations could be adversely affected, perceptions of our financial strength could be damaged, and as a result, adversely affect our client relationships. Such a change in our credit ratings could also adversely affect our liquidity and competitive position, increase our borrowing costs, limit our access to the capital markets, trigger obligations under certain financial agreements, or decrease the number of investors, clients and counterparties willing or permitted to do business with or lend to us, thereby curtailing our business operations and reducing profitability. We may not be able to obtain additional outside financing to fund our operations on favorable terms, or at all. The impact of a credit rating downgrade to a level below investment grade would result in our breaching provisions in certain of our derivative instruments, and may result in a request for immediate payment and/or ongoing overnight collateralization on our derivative instruments in liability positions. A credit rating downgrade would also result in the firm incurring a higher facility fee on its $500 million unsecured revolving credit facility agreement (the “Credit Facility”), in addition to triggering a higher interest rate applicable to any borrowings outstanding on the line as of and subsequent to such downgrade (see “Item 7 - Management’s Discussion and Analysis of Financial Condition and Results of Operations - Liquidity and Capital Resources” of this Form 10- K and Note 16 of the Notes to Consolidated Financial Statements of this Form 10-K for information on the Credit Facility). Business growth, including through acquisitions, could increase costs and regulatory and integration risks. We continue to grow, including through acquisitions and through our recruiting efforts. Integrating acquired businesses, providing a platform for new businesses and partnering with other firms involve risks and present financial, managerial and operational challenges. While cultural fit is a requirement for both our recruiting and acquisition efforts, there can be no assurance that recruited talent and/or acquisition targets will ultimately assimilate into our firm in a manner which results in the expected financial benefits. We may incur significant expense in connection with expanding our existing businesses, recruiting financial advisors or making strategic acquisitions or investments. Our overall profitability would be negatively affected if investments and expenses associated with such growth are not matched or exceeded by the earnings derived from such investments or growth. Assumptions which underlie the basis of our acquisition decisions, such as the retention of key personnel, future revenue growth of an acquired business, cost efficiencies to be realized, or the value created through the application of specialized expertise we plan to bring to the acquired business, may not be fully realized post-acquisition, resulting in an adverse impact on the value of our investment and potential dilution of the value of our shares. 28 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Expansion may also create a need for additional compliance, risk management and internal control procedures, and often involves hiring additional personnel to address these procedures. To the extent such procedures are not adequate or not adhered to with respect to our expanded business or any new business, we could be exposed to a material loss or regulatory sanction. Moreover, to the extent we pursue acquisitions, or enter into acquisition commitments, a number of factors may prevent us from completing such acquisitions on acceptable terms. For example, regulators such as the Fed or the FDIC could fail to approve a proposed transaction or such approvals could result in the imposition of conditions that could adversely affect the combined company or the expected benefits of the transaction. The shareholders of a publicly-traded target company could fail to approve the transaction. Closing conditions in the transaction agreement could fail to be satisfied, or there could be an unexpected delay in closing. Other developments that may affect future results of an acquired company may occur, including changes in asset quality and credit risk, changes in interest rates and capital markets, inflation, and/or changes in customer borrowing, repayment, investment and deposit practices. Finally, an event, change, or other circumstance could occur that gives rise to the termination of the transaction agreement. We may be unable to integrate an acquired business into our existing business successfully, or such integration may be materially delayed or become more costly or difficult than expected. Further, either company’s clients, suppliers, employees or other business partners may react negatively to the transaction. Such developments could have an adverse effect on our business, financial condition, and results of operations. In addition, we may need to raise capital or borrow funds in order to finance an acquisition, which could result in dilution or increased leverage. We may not be able to obtain such financing on favorable terms or perhaps at all. Further, we may issue our shares as a component of some or all of the purchase consideration for an acquisition, which may result in dilution. Securities class action lawsuits and derivative lawsuits are often brought against public companies that have entered into merger agreements. Even if such lawsuits are without merit, defending against these claims could result in substantial costs and divert management time and resources. An adverse judgment could result in monetary damages, which could have a negative impact on our liquidity and financial condition. Associate misconduct, which is difficult to detect and deter, could harm us by impairing our ability to attract and retain clients and subject us to significant legal liability and reputational harm. There is a risk that our associates could engage in misconduct that adversely affects our business. For example, our investment banking business often requires that we deal with confidential matters of great significance to our clients. Our associates interact with clients, customers and counterparties on an ongoing basis. All associates are expected to exhibit the behaviors and ethics that are reflected in our framework of principles, policies and technology to protect both our own information as well as that of our clients. If our associates improperly use or disclose confidential information provided by our clients, we could be subject to future regulatory sanctions and suffer serious harm to our reputation, financial position, current client relationships and ability to attract future clients. We are also subject to a number of obligations and standards arising from our asset management business and our authority over our assets under management. In addition, our financial advisors may act in a fiduciary capacity, providing financial planning, investment advice and discretionary asset management. The violation of these obligations and standards by any of our associates would adversely affect our clients and us. Associate conduct on non- business matters, such as social issues, could be inconsistent with our policies and ethics and result in reputational harm to our business as a result of their employment by us or affiliation with us. It is not always possible to deter or prevent every instance of associate misconduct, and the precautions we take to detect and prevent this activity may not be effective in all cases. If our associates engage in misconduct, our business would be adversely affected. We are exposed to litigation risks, which could materially and adversely impact our business operations and prospects. Many aspects of our business involve substantial risk of liability. We have been named as a defendant or co-defendant in lawsuits and arbitrations primarily involving claims for damages. The risks associated with potential litigation often may be difficult to assess or quantify and the existence and magnitude of potential claims often remain unknown for substantial periods of time. Unauthorized or illegal acts of our associates could also result in substantial liability. In challenging market conditions, the volume of claims and amount of damages sought in litigation and regulatory proceedings against financial institutions have historically increased. Litigation risks include potential liability under securities laws or other laws for: alleged materially false or misleading statements made in connection with securities offerings and other transactions; issues related to our investment recommendations, including the suitability of such recommendations or potential concentration of investments; the inability to sell or redeem securities in a timely manner during adverse market conditions; contractual issues; employment claims; and potential liability for other advice we provide to participants in strategic transactions. Substantial legal liability could have a material adverse financial impact or cause us significant reputational harm, which in turn 29 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES could seriously harm our business and future business prospects. In addition to the foregoing financial costs and risks associated with potential liability, the costs of defending individual litigation and claims continue to increase over time. The amount of attorneys’ fees incurred in connection with the defense of litigation and claims could be substantial and might materially and adversely affect our results of operations. See “Item 3 - Legal Proceedings” of this Form 10-K for further information about legal matters. The preparation of the consolidated financial statements requires the use of estimates that may vary from actual results and new accounting standards could adversely affect future reported results. The preparation of the consolidated financial statements in conformity with U.S. generally accepted accounting principles (“GAAP”) requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities, disclosure of contingent assets and liabilities at the date of the consolidated financial statements, and the reported amounts of revenues and expenses for the reporting period. Such estimates and assumptions may require management to make difficult, subjective and complex judgments about matters that are inherently uncertain. One of our most critical estimates is our allowance for credit losses. At any given point in time, conditions in real estate and credit markets may increase the complexity and uncertainty involved in estimating the losses inherent in our loan portfolio. If management’s underlying assumptions and judgments prove to be inaccurate, the allowance for credit losses could be insufficient to cover actual losses. Our financial condition, including our liquidity and capital, and results of operations could be materially and adversely impacted. Our financial instruments, including certain trading assets and liabilities, derivatives, available-for-sale securities, certain loans and investments, among other items, require management to make a determination of their fair value in order to prepare our consolidated financial statements. Where quoted market prices are not available, we may make fair value determinations based on internally developed models or other means, which ultimately rely to some degree on our subjective judgment. Some of these instruments and other assets and liabilities may have no directly observable inputs, making their valuation particularly subjective and, consequently, based on estimation and judgment. In addition, sudden illiquidity in markets or declines in prices of certain securities may make it more difficult to value certain items, which may lead to the possibility that such valuations will be subject to further change or adjustment, as well as declines in our earnings in subsequent periods. Our accounting policies and methods are fundamental to how we record and report our financial condition and results of operations. The Financial Accounting Standards Board (the “FASB”) and the SEC have at times revised the financial accounting and reporting standards that govern the preparation of our financial statements. In addition, accounting standard setters and those who interpret the accounting standards may change or even reverse their previous interpretations or positions on how these standards should be applied. These changes can be hard to predict and can materially impact how we record and report our financial condition and results of operations. In some cases, we could be required to apply a new or revised standard retroactively, resulting in our restating prior-period financial statements. For further discussion of our significant accounting estimates, policies and standards, see “Item 7 - Management’s Discussion and Analysis of Financial Condition and Results of Operations - Critical accounting estimates” and “Item 7 - Management’s Discussion and Analysis of Financial Condition and Results of Operations - Recent accounting developments” of this Form 10-K and Note 2 of the Notes to Consolidated Financial Statements of this Form 10-K. Our operations could be adversely affected by serious weather conditions. Certain of our principal operations are located in St. Petersburg, Florida. While we have a business continuity plan that provides for significant operations to be conducted out of remote locations, as well as our Southfield, Michigan and Memphis, Tennessee corporate offices and our U.S. information systems processing to be conducted out of our information technology data center in the Denver, Colorado area, our operations could be adversely affected by hurricanes or other serious weather conditions that could affect the processing of transactions, communications, and the ability of our associates to get to our offices, or work remotely. In addition, since the onset of the COVID-19 pandemic in March 2020, we have allowed nearly all of our associates to work remotely and, as a result, our operations are dependent on our associates’ ability to relocate to a secondary location in the event of a power outage or other disruption in their primary remote work location. As previously mentioned, weather events could also adversely impact the value of certain loans within our bank loan portfolio. 30 Climate change and sustainability concerns could disrupt our businesses, adversely affect client activity levels, adversely affect the creditworthiness of our counterparties and damage our reputation. Climate change may cause extreme weather events that disrupt operations at one or more of our primary locations, which may negatively affect our ability to service and interact with our associates, clients, and other key stakeholders. Climate change may also have a negative impact on the financial condition of our clients, which may decrease revenues from those clients and increase the credit risk associated with loans and other credit exposures to those clients. Additionally, our reputation and client relationships may be damaged as a result of our clients’ involvement in certain industries or projects associated with causing or exacerbating climate change or by our failure or our clients’ failure to support sustainability initiatives. New regulations or guidance relating to environmental, social, and governance standards, as well as the perspectives of shareholders, employees and other stakeholders regarding these standards, may affect our business activities and increase disclosure requirements, which may increase costs. The phase-out of LIBOR could negatively impact our financial condition and require significant operational work. Central banks and regulators in the U.S. and other jurisdictions are working to implement the transition to suitable replacements for LIBOR. The discontinuance of LIBOR has resulted in significant uncertainty regarding the transition to suitable alternative reference rates and could adversely impact our business, operations, and financial results. Although alternative reference rates have been proposed to replace LIBOR, market and client adoption of these rates varies across products, services, and contracts, leading to market fragmentation, reduced liquidity in the market, and increased operational complexity. Alternative reference rates have different characteristics than LIBOR, and may demonstrate less predictable behavior over time and across different monetary, market, and economic environments. Although the full impact of transition remains unclear, this change may have an adverse impact on the value of, return on and trading markets for a broad array of financial products, including any LIBOR- based securities, loans and derivatives that are included in our financial assets and liabilities. However, we do not believe the transition to an alternative reference rate will have a material impact on our financial condition, cash flows, or results of operations. We are exposed to risks related to our insurance programs. Our operations and financial results are subject to risks and uncertainties related to our use of a combination of insurance, self- insured retention and self-insurance for a number of risks. To a large extent, we have elected to self-insure our errors and omissions liability and our employee-related health care benefit plans. We have self-insured retention risk related to several exposures, including our property and casualty, workers compensation and general liability benefit plans. While we endeavor to purchase insurance coverage appropriate to our risk assessment, we are unable to predict with certainty the frequency, nature or magnitude of claims for direct or consequential damages. Our business may be negatively affected if our insurance proves to be inadequate or unavailable. In addition, claims associated with risks we have retained either through our self-insurance retention or by self-insuring may exceed our recorded liabilities which could negatively impact future earnings. Insurance claims may divert management resources away from operating our business. RISKS RELATED TO OUR REGULATORY ENVIRONMENT Financial services firms are highly regulated and such regulation may increase the risk of financial liability and reputational harm resulting from adverse regulatory actions. Financial services firms operate in an evolving regulatory environment. The industry has experienced an extended period of significant change in laws and regulations governing the financial services industry, as well as a high degree of scrutiny from various regulators, including the SEC, the Fed, the OCC and the CFPB, in addition to stock exchanges, FINRA and state attorneys general. For example, the Dodd-Frank Act resulted in sweeping changes to the regulatory regime, including a significant increase in the supervision and regulation of the financial services industry. Penalties and fines imposed by regulatory authorities have been substantial in recent years. We may be adversely affected by changes in the interpretation or enforcement of existing laws, rules and regulations. Existing and new laws and regulations could affect our revenue, limit our ability to pursue business opportunities, impact the value of our assets, require us to alter at least some of our business practices, impose additional compliance costs, and otherwise adversely affect our businesses. There is also increased regulatory scrutiny (and related compliance costs) as we continue to grow and surpass certain consolidated asset thresholds, which have the effect of imposing enhanced standards and requirements on larger institutions. These include, but are not limited to, Raymond James Bank’s oversight by the CFPB. Any action taken by the CFPB could 31 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES result in requirements to alter or cease offering affected products and services, make such products and services less attractive, impose additional compliance measures, or result in fines, penalties or required remediation. We are also required to comply with the Volcker Rule’s provisions. Although we have not historically engaged in significant levels of proprietary trading, due to our underwriting and trading activities and our investments in covered funds, we have experienced and expect to continue to experience increased operational and compliance costs and changes to our private equity investments. Any changes to regulations or changes to the supervisory approach may also result in increased compliance costs to the extent we are required to modify our existing compliance policies, procedures and practices. Broker-dealers and investment advisors are subject to regulations covering all aspects of the securities business, including, but not limited to: sales and trading methods; trade practices among broker-dealers; use and safekeeping of clients’ funds and securities; capital structure of securities firms; anti-money laundering efforts; recordkeeping; and the conduct of directors, officers and employees. Any violation of these laws or regulations could subject us to the following events, any of which could have a material adverse effect on our business, financial condition and prospects: civil and criminal liability; sanctions, which could include the revocation of our subsidiaries’ registrations as investment advisors or broker-dealers; the revocation of the licenses of our financial advisors; censures; fines; or a temporary suspension or permanent bar from conducting business. The majority of our affiliated financial advisors are independent contractors. Legislative or regulatory action that redefines the criteria for determining whether a person is an employee or an independent contractor could materially impact our relationships with our advisors and our business, resulting in an adverse effect on our results of operations. Raymond James Bank is subject to the CRA, the Equal Credit Opportunity Act, the Fair Housing Act and other U.S. federal fair lending laws and regulations that impose nondiscriminatory lending requirements on financial institutions. The U.S. Department of Justice and other federal agencies, including the CFPB, are responsible for enforcing these laws and regulations. An unfavorable CRA rating or a successful challenge to an institution’s performance under the fair lending laws and regulations could result in a wide variety of sanctions, including the required payment of damages and civil monetary penalties, injunctive relief, and the imposition of restrictions on mergers, acquisitions and expansion activity. Private parties may also have the ability to challenge a financial institution’s performance under fair lending laws by bringing private class action litigation. As discussed in “Item 1 - Business - Regulation” of this Form 10-K, on July 20, 2021, the Fed, the FDIC, and the OCC issued a joint statement in which they committed to working together to jointly modernize the CRA regulations. These developments create uncertainty in planning our CRA activities. Any revisions to the CRA regulations may negatively impact our business, including through increased costs related to compliance. In addition, we have certain international business operations that are subject to laws, regulations, and standards in the countries in which we operate. Any violations of these laws, regulations or standards could subject us to a range of potential regulatory events or outcomes that could have a material adverse effect on our business, financial condition and prospects including potential adverse impacts on continued operations in the relevant international jurisdiction. Regulatory actions brought against us may result in judgments, settlements, fines, penalties or other results, any of which could have a material adverse effect on our business, financial condition or results of operations. There is no assurance that regulators will be satisfied with the policies and procedures implemented by RJF and its subsidiaries. In addition, from time to time, RJF and its subsidiaries may become subject to additional findings with respect to supervisory, compliance or other regulatory deficiencies, which could subject us to additional liability, including penalties and restrictions on our business activities. Among other things, these restrictions could limit our ability to make investments, complete acquisitions, expand into new business lines, pay dividends on our common stock and/or engage in share repurchases. See “Item 1 - Business - Regulation” of this Form 10-K for additional information regarding our regulatory environment. Changes in requirements relating to the standard of conduct for broker-dealers applicable under federal and state law have increased our costs. In June 2019, the SEC adopted a package of rulemakings and interpretations related to the provision of advice by broker-dealers and investment advisers, including Regulation Best Interest. Since June 30, 2020, Regulation Best Interest requires, among other things, a broker-dealer to act in the best interest of a retail client when making a recommendation to that client of any securities transaction or investment strategy involving securities. The regulation imposes heightened standards on broker- dealers, and we have incurred substantial costs in order to review and modify our policies and procedures, including associated supervisory and compliance controls. We anticipate that we will continue to incur costs in the future to comply with the standard. 32 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES In addition to the SEC, various states have adopted, or are considering adopting, laws and regulations seeking to impose new standards of conduct on broker-dealers that, as written, differ from the SEC’s new regulations and may lead to additional implementation costs. Implementation of the new SEC regulations, as well as any new state rules that are adopted addressing similar matters, has resulted in (and may continue to result in) increased costs related to compliance, legal, operations and information technology. The DOL has also reinstated the historical “five-part test” for determining who is an investment advice “fiduciary” when dealing with certain retirement plans and accounts and proposed a new exemption to allow investment advice fiduciaries to receive transaction-based compensation and engage in certain principal trades. In addition, the DOL is expected to amend the rule that determines whether an investment professional is a fiduciary to their clients’ retirement accounts under the Employee Retirement Income Security Act and Internal Revenue Code. As such, imposing a new standard of care on additional client relationships could lead to incremental costs for our business. Numerous regulatory changes and enhanced regulatory and enforcement activity relating to our investment management activities may increase our compliance and legal costs and otherwise adversely affect our business. As some of our wholly-owned subsidiaries are registered as investment advisors with the SEC, increased regulatory scrutiny and rulemaking initiatives may result in additional operational and compliance costs or the assessment of significant fines or penalties against our asset management business, and may otherwise limit our ability to engage in certain activities. While it is not possible to determine the extent of the long-term impact of any new laws or regulations that have been promulgated, or initiatives that have been or may be proposed, even the short-term impact of preparing for or implementing changes to our infrastructure and processes could negatively impact the ways we conduct business and increase our compliance and legal costs. Conformance with any new law or regulations could also make compliance more difficult and expensive and affect our product and service offerings. Investment management businesses have been affected by the SEC’s Regulation Best Interest which, in addition to creating a standard of care a financial advisor owes its clients, also impacts investment advice provided by investment advisers. The result has been increased scrutiny within the industry regarding how advisory products are offered and sold. Such changes could impact our revenues and profitability. New regulations regarding the management of hedge funds and the use of certain investment products, including additional recordkeeping and disclosure requirements, may also impact our asset management business and result in increased costs. Failure to comply with regulatory capital requirements primarily applicable to RJF, Raymond James Bank or our broker-dealer subsidiaries would significantly harm our business. As discussed in “Item 1 - Business - Regulation” of this Form 10-K, RJF and Raymond James Bank are subject to capital requirements administered by various federal regulators in the U.S. and, accordingly, must meet specific capital guidelines that involve quantitative measures of RJF and Raymond James Bank’s assets, liabilities and certain off-balance sheet items, as calculated under regulatory guidelines. Failure to meet minimum capital requirements can trigger certain mandatory (and potentially discretionary) actions by regulators that, if undertaken, could harm either RJF or Raymond James Bank’s operations and financial condition. Further, we are subject to the SEC’s Uniform Net Capital Rule (Rule 15c3-1) and FINRA’s net capital rule, which may limit our ability to make withdrawals of capital from our broker-dealer subsidiaries. RJ Ltd. is subject to similar limitations under applicable regulations in Canada by IIROC. Regulatory capital requirements applicable to some of our significant subsidiaries may impede access to funds that RJF may need to make payments on any of its obligations. See Note 24 of the Notes to Consolidated Financial Statements of this Form 10-K for further information on regulations and capital requirements. The Basel III regulatory capital standards impose capital and other requirements on us that could negatively impact our profitability. The Fed and other federal banking regulators have implemented the global regulatory capital requirements of Basel III and certain requirements implemented by the Dodd-Frank Act. The U.S. Basel III Rules establish the quantity and quality of regulatory capital, set forth a capital conservation buffer and define the calculation of risk-weighted assets. The capital requirements stipulated under the U.S. Basel III Rules could restrict our ability to grow during favorable market conditions or require us to raise additional capital. Revisions to the Basel III Rules, including in connection with the implementation of the standards released by the Basel Committee in December 2017 could, when implemented in the United States, negatively impact our regulatory capital ratio calculations. As a result, our business, results of operations, financial condition and prospects could 33 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES be adversely affected. See “Item 1 - Business - Regulation” of this Form 10-K for further information on the Basel III regulatory capital standards. As a financial holding company, RJF’s liquidity depends on payments from its subsidiaries, which may be subject to regulatory restrictions. RJF as a financial holding company depends on dividends, distributions and other payments from its subsidiaries in order to meet its obligations, including its debt service obligations. RJF’s subsidiaries are subject to laws and regulations that restrict dividend payments or authorize regulatory bodies to prevent or reduce the flow of funds from those subsidiaries to RJF. RJF’s broker-dealers and bank subsidiary are limited in their ability to lend or transact with affiliates and are subject to minimum regulatory capital and other requirements, as well as limitations on their ability to use funds deposited with them in brokerage or bank accounts to fund their businesses. These requirements may hinder RJF’s ability to access funds from its subsidiaries. RJF may also become subject to a prohibition or limitations on its ability to pay dividends or repurchase its common stock. Federal regulators, including the Fed and the SEC (through FINRA), have the authority and under certain circumstances, the obligation, to limit or prohibit dividend payments and stock repurchases by the banking organizations they supervise, including RJF and its bank subsidiaries. ITEM 1B. UNRESOLVED STAFF COMMENTS None. ITEM 2. PROPERTIES We operate our business from our principal location in St. Petersburg, Florida in 1.25 million square feet of office space that we own in the Carillon Office Park. We conduct certain operations from our owned facility in Southfield, Michigan, comprising approximately 90,000 square feet, and operate a 40,000 square foot information technology data center on land we own in the Denver, Colorado area. Generally, our owned locations and principal leases, identified below, support all of our business segments. We lease the premises we occupy in other U.S. and foreign locations, including employee-based branch office operations. Leases for branch offices for independent contractors are the responsibility of the respective independent contractor financial advisors and are not included in the amounts listed below. Our leases contain various expiration dates through fiscal year 2032. Our principal leases are in the following locations: • We occupy leased space of approximately 250,000 square feet in Memphis, along with approximately 165,000 square feet in New York City, 70,000 square feet in Chicago and 30,000 square feet in Denver, with other office and branch locations throughout the U.S.; • We occupy leased space of approximately 80,000 and 85,000 square feet in Vancouver and Toronto, respectively, along with other office and branch locations throughout Canada; • We occupy leased space of approximately 30,000 square feet in London, along with other office locations in Europe, primarily in Germany. Additionally, we own approximately 65 acres of land located in Pasco County, Florida for potential development, as needed. We regularly monitor the facilities we own or occupy to ensure that they suit our needs, particularly as we introduce more flexibility in work location for our associates as we return to office. To the extent that they do not meet our needs, we will expand, contract or relocate, as necessary. See Note 2 and Note 14 of the Notes to Consolidated Financial Statements of this Form 10-K for information regarding our lease obligations. ITEM 3. LEGAL PROCEEDINGS In the normal course of our business, we have been named, from time to time, as a defendant in various legal actions, including arbitrations, class actions and other litigation, arising in connection with our activities as a diversified financial services institution. RJF and certain of its subsidiaries are subject to regular reviews and inspections by regulatory authorities and self-regulatory organizations. Reviews can result in the imposition of sanctions for regulatory violations, ranging from non-monetary censures to fines and, in serious cases, temporary or permanent suspension from conducting business, or limitations on certain business 34 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES activities. In addition, regulatory agencies and SROs institute investigations from time to time, among other things, into industry practices, which can also result in the imposition of such sanctions. We may contest liability and/or the amount of damages, as appropriate, in each pending matter. Over the last several years, the level of litigation and investigatory activity (both formal and informal) by government and self-regulatory agencies in the financial services industry continues to be significant. There can be no assurance that material losses will not be incurred from claims that have not yet been asserted or are not yet determined to be material. For many legal and regulatory matters, we are unable to estimate a range of reasonably possible loss as we cannot predict if, how or when such proceedings or investigations will be resolved or what the eventual settlement, fine, penalty or other relief, if any, may be. A large number of factors may contribute to this inherent unpredictability: the proceeding is in its early stages; the damages sought are unspecified, unsupported or uncertain; it is unclear whether a case brought as a class action will be allowed to proceed on that basis; the other party is seeking relief other than or in addition to compensatory damages (including, in the case of regulatory and governmental proceedings, potential fines and penalties); the matters present significant legal uncertainties; we have not engaged in settlement discussions; discovery is not complete; there are significant facts in dispute; and numerous parties are named as defendants (including where it is uncertain how liability might be shared among defendants). Subject to the foregoing, after consultation with counsel, we believe that the outcome of such litigation and regulatory proceedings will not have a material adverse effect on our consolidated financial condition. However, the outcome of such litigation and regulatory proceedings could be material to our operating results and cash flows for a particular future period, depending on, among other things, our revenues or income for such period. See Note 19 of the Notes to Consolidated Financial Statements of this Form 10-K for additional information regarding legal and regulatory matter contingencies, and refer to “Item 7 - Management’s Discussion and Analysis of Financial Condition and Results of Operations - Critical accounting estimates” in the section “Loss provisions for legal and regulatory matters” and Note 2 of the Notes to Consolidated Financial Statements of this Form 10-K for information on our criteria for establishing accruals. ITEM 4. MINE SAFETY DISCLOSURES Not applicable. PART II ITEM 5. MARKET FOR REGISTRANT’S COMMON EQUITY, RELATED SHAREHOLDER MATTERS AND ISSUER PURCHASES OF EQUITY SECURITIES Our common stock is traded on the NYSE under the symbol “RJF.” As of November 18, 2021, we had 309 holders of record of our common stock. Shares of our common stock are held by a substantially greater number of beneficial owners, whose shares are held of record by banks, brokers, and other financial institutions. See Note 24 of the Notes to Consolidated Financial Statements of this Form 10-K for information regarding our intentions for paying cash dividends and the related capital restrictions. Information related to our compensation plans under which equity securities are authorized for issuance is presented in Note 23 of the Notes to Consolidated Financial Statements and Part III, Item 12 of this Form 10-K. We did not have any sales of unregistered securities for the fiscal years ended September 30, 2021, 2020 or 2019. 35 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES We purchase our own stock from time to time in conjunction with a number of activities, each of which is described in the following paragraphs. The following table presents information on our purchases of our own stock, on a monthly basis, for the twelve months ended September 30, 2021. Share and per share information has been retroactively adjusted to reflect the September 2021 three-for-two stock split. Total number of shares purchased Average price per share Number of shares purchased as part of publicly announced plans or programs Approximate dollar value (in millions) at each month-end, of securities that may yet be purchased under the plans or programs October 1, 2020 – October 31, 2020 November 1, 2020 – November 30, 2020 December 1, 2020 – December 31, 2020 First quarter January 1, 2021 – January 31, 2021 February 1, 2021 – February 28, 2021 March 1, 2021 – March 31, 2021 Second quarter April 1, 2021 – April 30, 2021 May 1, 2021 – May 31, 2021 June 1, 2021 – June 30, 2021 Third quarter July 1, 2021 – July 31, 2021 August 1, 2021 – August 31, 2021 September 1, 2021 – September 30, 2021 Fourth quarter Fiscal year total 1,806 $ 139,838 $ 175,139 $ 316,783 $ 3,602 $ 10,412 $ 752,640 $ 766,654 $ 1,331 $ — $ 562,500 $ 563,831 $ 1,217 $ 114 $ — $ 1,331 $ 1,648,599 $ 53.36 60.33 62.01 61.23 66.71 66.62 80.03 79.79 85.94 — 85.70 85.70 86.71 90.55 — 87.04 78.24 — — 161,625 161,625 — — 750,000 750,000 — — 562,500 562,500 — — — — 1,474,125 $487 $487 $740 $740 $740 $680 $680 $680 $632 $632 $632 $632 In the preceding table, the total number of shares purchased includes shares purchased pursuant to the Restricted Stock Trust Fund, which was established to acquire our common stock in the open market and used to settle restricted stock units (“RSUs”) granted as a retention vehicle for certain employees of our wholly-owned Canadian subsidiaries. For more information on this trust fund, see Note 2 and Note 10 of the Notes to Consolidated Financial Statements of this Form 10-K. These activities do not utilize the repurchase authorization presented in the preceding table. The total number of shares purchased also includes shares repurchased as a result of employees surrendering shares as payment for option exercises or withholding taxes. These activities do not utilize the repurchase authorization presented in the preceding table. ITEM 6. RESERVED 36 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES ITEM 7. MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS INDEX Introduction Executive overview Reconciliation of non-GAAP financial measures to GAAP financial measures Segments Net interest analysis Results of Operations Private Client Group Capital Markets Asset Management Raymond James Bank Other Certain statistical disclosures by bank holding companies Statement of financial condition analysis Liquidity and capital resources Regulatory Critical accounting estimates Recent accounting developments Risk management PAGE 38 38 40 42 42 44 48 50 53 54 55 55 56 61 61 62 62 37 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Management’s Discussion and Analysis INTRODUCTION The following Management’s Discussion and Analysis of Financial Condition and Results of Operations (“MD&A”) is intended to help the reader understand the results of our operations and financial condition. This MD&A is provided as a supplement to, and should be read in conjunction with, our consolidated financial statements and accompanying notes to consolidated financial statements. Where “NM” is used in various percentage change computations, the computed percentage change has been determined to be not meaningful. We operate as a financial holding company and bank holding company. Results in the businesses in which we operate are highly correlated to general economic conditions and, more specifically, to the direction of the U.S. equity and fixed income markets, changes in interest rates, market volatility, corporate and mortgage lending markets and commercial and residential credit trends. Overall market conditions, economic, political and regulatory trends, and industry competition are among the factors which could affect us and which are unpredictable and beyond our control. These factors affect the financial decisions made by market participants, including investors, borrowers, and competitors, impacting their level of participation in the financial markets. These factors also impact the level of investment banking activity and asset valuations, which ultimately affect our business results. EXECUTIVE OVERVIEW Year ended September 30, 2021 compared with the year ended September 30, 2020 We generated strong results for fiscal 2021, with net revenues of $9.76 billion, an increase of 22% compared with the prior year, and pre-tax income of $1.79 billion, an increase of 70%. During fiscal 2021, pre-tax margin increased in all of our operating segments and we generated particularly strong results in our PCG, Capital Markets and Asset Management segments. Our net income of $1.40 billion was 72% higher than the prior year, and our earnings per diluted share of $6.63(1), which reflected the impact of a 3-for-2 stock split in September 2021, increased 71%. Our return on equity (“ROE”) was 18.4%, compared with 11.9% for the prior year, and return on tangible common equity (“ROTCE”) was 20.4%(2), compared with 13.0%(2) for the prior year. During fiscal 2021, we completed a $750 million, 30-year senior notes offering at 3.75%, utilizing the proceeds from the offering and cash on hand to early-redeem our $250 million of 5.625% senior notes due 2024 and our $500 million of 3.625% senior notes due 2026. We recognized losses on the extinguishment of such notes of $98 million. Excluding these losses and acquisition-related expenses of $19 million, our adjusted net income was $1.49 billion(2), an increase of 74% compared with adjusted net income for the prior year. Adjusted earnings per diluted share were $7.05(1)(2), a 73% increase compared with adjusted earnings per diluted share of $4.08(1)(2) for the prior year. Our adjusted ROE was 19.5%(2), compared with 12.5%(2) for the prior year, and adjusted ROTCE was 21.6%(2), compared with 13.6%(2) for the prior year. The significant increase in net revenues compared with the prior year was driven by higher asset management and related administrative fees, largely attributable to higher PCG assets in fee-based accounts, as well as strong investment banking revenues and brokerage revenues. Revenues in the current year also included $74 million of private equity valuation gains, of which $25 million were attributable to noncontrolling interests and were offset in other expenses, compared with $28 million of losses in the prior year, of which $20 million were attributable to noncontrolling interests. Offsetting these increases was the negative impact of lower short-term interest rates on our net interest income and RJBDP fees from third-party banks. Compensation, commissions and benefits expense increased $1.12 billion, or 20%, primarily resulting from the growth in revenues and pre-tax income compared with the prior year. Our compensation ratio, or the ratio of compensation, commissions and benefits expense to net revenues, decreased to 67.4% compared with 68.4% for the prior year. The decrease in our compensation ratio primarily resulted from higher revenues and changes in our revenue mix due to strong net revenues in our Capital Markets segment, which had a lower compensation ratio at 56% than our PCG segment, and the private equity valuation gains which have no associated direct compensation. Our compensation ratio also benefited from expense management initiatives. (1) During our fiscal fourth quarter of 2021 the Board of Directors approved a 3-for-2 stock split, effected in the form of a 50% stock dividend, paid on September 21, 2021. All share and per share information has been retroactively adjusted to reflect this stock split. (2) “ROTCE,” “Adjusted net income,” “adjusted earnings per diluted share,” “adjusted ROE” and “adjusted ROTCE” are each non-GAAP financial measures. Please see the “Reconciliation of non-GAAP financial measures to GAAP financial measures” in this MD&A for a reconciliation of our non-GAAP measures to the most directly comparable GAAP measures and for other important disclosures. 38 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Management’s Discussion and Analysis Non-compensation expenses decreased $87 million, or 6%, primarily due to a $265 million decrease in the bank loan provision for credit losses, which was a benefit of $32 million in the current year computed under the current expected credit loss (“CECL”) methodology compared with a provision of $233 million in the prior year computed under the incurred loss methodology. Non-compensation expenses also decreased as a result of $46 million of expenses in the prior year related to a reduction in workforce, which did not recur in the current year, as well as a decrease in business development expenses due to lower travel and event-related expenses as a result of the COVID-19 pandemic. These decreases were partially offset by the aforementioned losses on extinguishment of debt of $98 million in the current year, and an increase in other expenses, primarily due to the change in private equity valuations attributable to noncontrolling interests compared with the prior year. Our effective income tax rate was 21.7% for fiscal 2021, a decrease compared with the 22.2% effective tax rate for fiscal 2020, primarily due to an increase in non-taxable gains on our corporate-owned life insurance portfolio. Liquidity and capital remained strong. As of September 30, 2021, our total capital ratio of 26.2% and tier 1 leverage ratio of 12.6% were each more than double the regulatory requirements to be considered well-capitalized. We also continued to have substantial liquidity, with $1.16 billion(1) of cash at the parent company, which includes parent cash loaned to RJ&A. We expect to continue to be opportunistic in deploying our capital in fiscal 2022, through a combination of organic growth and acquisitions, as evidenced by our fiscal 2021 acquisitions of NWPS Holdings, Inc., Financo, LLC, and Cebile Capital, and the announced acquisitions of Charles Stanley Group PLC and TriState Capital Holdings, Inc. which we expect to close in fiscal 2022. Pursuant to our Board of Directors’ share repurchase authorization, we repurchased 1.5 million(2) shares of common stock during fiscal 2021 for $118 million, leaving $632 million of availability remaining under the authorization as of September 30, 2021. However, due to regulatory restrictions following our announced acquisition of TriState Capital Holdings, we do not expect to repurchase shares until after closing. We remain well-positioned entering fiscal 2022, with nearly $1.2 trillion of client assets under administration, strong activity levels for financial advisory recruiting, and a strong investment banking pipeline. However, we expect to continue to face headwinds from near-zero short-term interest rates and economic uncertainty, including that arising from inflation, supply chain complications and uncertainty around U.S. economic policy. In addition, although the economy has improved since the beginning of the COVID-19 pandemic, the pace of recovery in the future is uncertain due to concerns related to the pandemic, including the spread of the Delta variant and other variants, vaccine distribution, and vaccine rates. As a result, we may experience volatility in brokerage and investment banking revenues, which may negatively impact our ability to sustain the level of revenues in future periods which were achieved in fiscal 2021. Although our results during the year were positively impacted by a benefit for credit losses related to our bank loan portfolio, net loan growth and/or future market deterioration could result in increased provisions in future periods. In addition, we expect that expenses will continue to increase in fiscal 2022, as business and event-related travel increase and as we continue to make investments in our people and technology to support our growth. Year ended September 30, 2020 compared with the year ended September 30, 2019 Refer to “Item 7 - Management’s Discussion and Analysis of Financial Condition and Results of Operations” of our 2020 Form 10-K for a discussion of our fiscal 2020 results compared to fiscal 2019. (1) For additional information, please see the “Liquidity and capital resources - Sources of liquidity” section in this MD&A. (2) During our fiscal fourth quarter of 2021 the Board of Directors approved a 3-for-2 stock split, effected in the form of a 50% stock dividend, paid on September 21, 2021. All share and per share information has been retroactively adjusted to reflect this stock split. 39 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Management’s Discussion and Analysis RECONCILIATION OF NON-GAAP FINANCIAL MEASURES TO GAAP FINANCIAL MEASURES We utilize certain non-GAAP financial measures as additional measures to aid in, and enhance, the understanding of our financial results and related measures. These non-GAAP financial measures include adjusted net income, adjusted earnings per diluted share, adjusted ROE, ROTCE, and adjusted ROTCE. We believe certain of these non-GAAP financial measures provides useful information to management and investors by excluding certain material items that may not be indicative of our core operating results. We utilize these non-GAAP financial measures in assessing the financial performance of the business, as they facilitate a meaningful comparison of current- and prior-period results. We believe that ROTCE is meaningful to investors as this measure facilitates comparison of our results to the results of other companies. In the following tables, the tax effect of non-GAAP adjustments reflects the statutory rate associated with each non-GAAP item. These non-GAAP financial measures should be considered in addition to, and not as a substitute for, measures of financial performance prepared in accordance with GAAP. In addition, our non-GAAP financial measures may not be comparable to similarly titled non-GAAP financial measures of other companies. The following tables provide a reconciliation of non-GAAP financial measures to the most directly comparable GAAP financial measures for the periods indicated. $ in millions, except per share amounts Net income Non-GAAP adjustments: Losses on extinguishment of debt Acquisition and disposition-related expenses Reduction in workforce expenses Pre-tax impact of non-GAAP adjustments Tax effect of non-GAAP adjustments Total non-GAAP adjustments, net of tax Adjusted net income Earnings per diluted share Non-GAAP adjustments: Losses on extinguishment of debt Acquisition and disposition-related expenses Reduction in workforce expenses Pre-tax impact of non-GAAP adjustments Tax effect of non-GAAP adjustments Total non-GAAP adjustments, net of tax Adjusted earnings per diluted share Year ended September 30, 2021 2020 $ 1,403 $ 818 98 19 — 117 (28) 89 $ $ 1,492 $ 6.63 $ 0.46 0.09 — 0.55 (0.13) 0.42 $ 7.05 $ — 7 46 53 (13) 40 858 3.88 — 0.03 0.22 0.25 (0.05) 0.20 4.08 40 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Management’s Discussion and Analysis $ in millions Return on equity Average equity Impact on average equity of non-GAAP adjustments: Losses on extinguishment of debt Acquisition and disposition-related expenses Reduction in workforce expenses Pre-tax impact of non-GAAP adjustments Tax effect of non-GAAP adjustments Total non-GAAP adjustments, net of tax Adjusted average equity Average equity Less: Average goodwill and identifiable intangible assets, net Average deferred tax liabilities, net Average tangible common equity Impact on average tangible common equity of non-GAAP adjustments: Losses on extinguishment of debt Acquisition and disposition-related expenses Reduction in workforce expenses Pre-tax impact of non-GAAP adjustments Tax effect of non-GAAP adjustments Total non-GAAP adjustments, net of tax Adjusted average tangible common equity Return on equity Adjusted return on equity Return on tangible common equity Adjusted return on tangible common equity Year ended September 30, 2021 2020 $ 7,635 $ 6,860 39 6 — 45 (11) 34 7,669 7,635 809 (53) $ $ — 1 9 10 (2) 8 6,868 6,860 605 (31) $ $ $ 6,879 $ 6,286 39 6 — 45 (11) 34 — 1 9 10 (2) 8 $ 6,913 $ 6,294 18.4 % 19.5 % 20.4 % 21.6 % 11.9 % 12.5 % 13.0 % 13.6 % Tangible common equity is computed by subtracting goodwill and identifiable intangible assets, net, along with the associated deferred tax liabilities, from total equity attributable to RJF. Average equity is computed by adding the total equity attributable to RJF as of each quarter-end date during the indicated fiscal year to the beginning of the year total and dividing by five, or in the case of average tangible common equity, computed by adding tangible common equity as of each quarter-end date during the indicated fiscal year to the beginning of year total, and dividing by five. Adjusted average equity is computed by adjusting for the impact on average equity of the non-GAAP adjustments, as applicable for each respective period. Adjusted average tangible common equity is computed by adjusting for the impact on average tangible common equity of the non-GAAP adjustments, as applicable for each respective period. ROE is computed by dividing net income by average equity for each respective period or, in the case of ROTCE, computed by dividing net income by average tangible common equity for each respective period. Adjusted ROE is computed by dividing adjusted net income by adjusted average equity for each respective period, or in the case of adjusted ROTCE, computed by dividing adjusted net income by adjusted average tangible common equity for each respective period. 41 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Management’s Discussion and Analysis SEGMENTS The following table presents our consolidated and segment net revenues and pre-tax income/(loss) for the years indicated. $ in millions Total company Net revenues Pre-tax income Private Client Group Net revenues Pre-tax income Capital Markets Net revenues Pre-tax income Asset Management Net revenues Pre-tax income Raymond James Bank Net revenues Pre-tax income Other Net revenues Pre-tax loss Intersegment eliminations Net revenues NET INTEREST ANALYSIS Year ended September 30, % change 2021 2020 2019 2021 vs. 2020 2020 vs. 2019 9,760 $ 7,990 $ 1,791 $ 1,052 $ 7,740 1,375 6,611 $ 5,552 $ 5,359 749 $ 539 $ 579 22 % 70 % 19 % 39 % 3 % (23) % 4 % (7) % 1,885 $ 1,291 $ 1,083 532 $ 225 $ 110 46 % 136 % 19 % 105 % 867 $ 389 $ 715 $ 284 $ 672 $ 367 $ 765 $ 196 $ 691 253 846 515 (8) $ (246) $ (82) $ (192) $ 5 (82) 21 % 37 % (12) % 87 % 90 % (28) % 3 % 12 % (10) % (62) % NM (134) % $ $ $ $ $ $ $ $ $ $ $ $ $ (267) $ (251) $ (244) (6) % (3) % The following table presents the high, low and end of period target federal funds rates for our fiscal years ended September 30, 2021, 2020 and 2019, respectively. Twelve months ended: September 30, 2021 September 30, 2020 September 30, 2019 Target federal funds rate Low High End of period 0.00 % 0.00 % 1.75 % 0.25 % 2.00 % 2.50 % 0% - 0.25% 0% - 0.25% 1.75% - 2.00% In response to macroeconomic concerns resulting from the COVID-19 pandemic, the Federal Reserve decreased its benchmark short-term interest rate in March 2020 to a range of 0-0.25%, a decrease of 150 basis points. These decreases, as well as the interest rate cuts implemented in calendar 2019 (225 basis points in total) have negatively impacted our net interest income, as well as the fees we earn from third-party banks on client cash balances swept to such banks as part of the RJBDP which are also sensitive to changes in interest rates. The negative impact of the decline in short-term interest rates has outweighed the growth in average interest-earning assets and average RJBDP balances swept to third-party banks compared with the prior year. We expect the current near-zero interest rate environment to continue into fiscal 2022. Given the relationship between our interest-sensitive assets and liabilities (primarily held in our PCG, Raymond James Bank and Other segments) and the nature of fees we earn from third-party banks on the RJBDP, decreases in short-term interest rates generally result in an overall decrease in our net earnings, although the magnitude of the impact to our net interest margin depends on the yields on interest-earning assets relative to the cost of interest-bearing liabilities, including deposit rates paid to clients on their cash balances. Conversely, any increases in short-term interest rates and/or decreases in the deposit rates paid to clients generally have a positive impact on our earnings. 42 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Management’s Discussion and Analysis Refer to the discussion of the specific components of our net interest income within the “Management’s Discussion and Analysis - Results of Operations” of our PCG, Raymond James Bank, and Other segments. Also refer to “Management’s Discussion and Analysis - Results of Operations - Private Client Group - Clients’ domestic cash sweep balances” for further information on the RJBDP. The following table presents our consolidated average interest-earning asset and interest-bearing liability balances, interest income and expense and the related yields and rates. $ in millions Interest-earning assets: Average balance 2021 Interest Average rate Average balance 2020 Interest Average rate Average balance 2019 Interest Average rate Year ended September 30, Cash and cash equivalents $ 5,561 $ 12 0.21 % $ 5,173 $ 41 0.79 % $ 3,340 $ 83 2.49 % Assets segregated for regulatory purposes and restricted cash Available-for-sale securities Brokerage client receivables Bank loans, net of unearned income and deferred expenses: Loans held for investment: C&I loans CRE loans REIT loans Tax-exempt loans Residential mortgage loans SBL and other Loans held for sale Total bank loans, net All other interest-earning assets 8,735 7,950 2,280 7,828 2,703 1,273 1,270 5,110 4,989 163 23,336 2,251 Total interest-earning assets $ 50,113 $ Interest-bearing liabilities: Bank deposits: Savings, money market and Negotiable Order of Withdrawal (“NOW”) accounts $ 28,359 $ Certificates of deposit Total bank deposits Brokerage client payables Other borrowings Senior notes payable All other interest-bearing liabilities Total interest-bearing liabilities Net interest income Firmwide net interest margin (net yield on interest-earning assets) Raymond James Bank net interest margin 904 29,263 10,180 862 2,078 585 $ 42,968 $ $ 15 85 77 0.17 % 1.07 % 3.37 % 3,042 4,250 2,232 28 83 84 0.94 % 1.94 % 3.77 % 2,399 2,872 2,584 59 69 122 2.47 % 2.39 % 4.73 % 201 2.54 % 70 32 34 140 112 2.56 % 2.48 % 3.31 % 2.72 % 2.22 % 4 2.55 % 7,860 2,589 1,333 1,246 4,874 3,559 130 274 3.43 % 88 42 33 148 112 3.34 % 3.09 % 3.35 % 3.04 % 3.10 % 5 3.70 % 8,050 2,311 1,381 1,284 4,091 3,139 151 2.55 % 21,591 1.77 % 2,289 702 62 3.25 % 20,407 2.70 % 2,967 377 110 62 35 135 145 7 871 77 1.64 % $ 38,577 $ 1,000 2.59 % $ 34,569 $ 1,281 0.02 % $ 23,629 $ 1.90 % 1,006 0.08 % 24,635 0.03 % 4,179 2.20 % 892 4.58 % 1,800 0.82 % 795 0.34 % $ 32,301 $ $ 21 20 41 11 20 85 21 178 822 0.09 % $ 20,889 $ 2.03 % 536 0.17 % 21,425 0.28 % 3,326 2.24 % 4.72 % 1.99 % 926 1,550 1,030 0.54 % $ 28,257 $ $ 120 12 132 21 21 73 36 283 998 1.35 % 1.95 % 2.14 % 2.63 % 593 41 823 6 17 23 3 19 96 9 150 673 4.62 % 4.68 % 4.43 % 3.36 % 3.30 % 4.57 % 4.73 % 4.26 % 2.60 % 3.71 % 0.58 % 2.24 % 0.62 % 0.62 % 2.30 % 4.70 % 3.13 % 1.00 % 2.89 % 3.32 % Nonaccrual loans are included in the average loan balances in the preceding table. Any payments received for corporate nonaccrual loans are applied entirely to principal. Interest income on residential mortgage nonaccrual loans is recognized on a cash basis. The yield on tax-exempt loans in the preceding table is presented on a tax-equivalent basis utilizing the applicable federal statutory rates for each of the years presented. 43 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Management’s Discussion and Analysis Increases and decreases in interest income and interest expense result from changes in average balances (volume) of interest- earning assets and interest-bearing liabilities, as well as changes in average interest rates. The following table shows the effect that these factors had on the interest earned on our interest-earning assets and the interest incurred on our interest-bearing liabilities. The effect of changes in volume is determined by multiplying the change in volume by the previous period’s average yield/cost. Similarly, the effect of rate changes is calculated by multiplying the change in average yield/cost by the previous period’s volume. Changes attributable to both volume and rate have been allocated proportionately. $ in millions Interest income: Interest-earning assets: Cash and cash equivalents Assets segregated for regulatory purposes and restricted cash Available-for-sale securities Brokerage client receivables Bank loans, net of unearned income and deferred expenses: Loans held for investment: C&I loans CRE loans REIT loans Tax-exempt loans Residential mortgage loans SBL and other Loans held for sale Total bank loans, net All other interest-earning assets Total interest-earning assets Interest expense: Interest-bearing liabilities: Bank deposits: Savings, money market and NOW accounts Certificates of deposit Total bank deposits Brokerage client payables Other borrowings Senior notes payable All other interest-bearing liabilities Total interest-bearing liabilities Change in net interest income Year ended September 30, 2021 compared to 2020 Increase/(decrease) due to 2020 compared to 2019 Increase/(decrease) due to Volume Rate Total Volume Rate Total $ 3 $ (32) $ (29) $ 46 $ (88) $ 54 71 2 (1) 4 (2) 2 8 45 1 57 (1) 186 4 (2) 2 17 (1) 13 (9) 22 (67) (69) (9) (72) (22) (8) (1) (16) (45) (2) (166) (20) (363) (19) (1) (20) (25) — (2) (3) (50) (13) 2 (7) (73) (18) (10) 1 (8) — (1) (109) (21) (177) (15) (3) (18) (8) (1) 11 (12) (28) 16 33 (16) (9) 13 (3) (2) 26 19 (1) 43 (18) 104 17 10 27 5 (1) 12 (8) 35 (47) (19) (22) (94) (34) (18) — (13) (52) (1) (212) 3 (385) (116) (2) (118) (15) — — (7) (140) $ 164 $ (313) $ (149) $ 69 $ (245) $ (42) (31) 14 (38) (103) (21) (21) (2) 13 (33) (2) (169) (15) (281) (99) 8 (91) (10) (1) 12 (15) (105) (176) RESULTS OF OPERATIONS – PRIVATE CLIENT GROUP Through our PCG segment, we provide financial planning, investment advisory and securities transaction services for which we generally charge either asset-based fees (presented in “Asset management and related administrative fees”) or sales commissions (presented in “Brokerage revenues”). We also earn revenues for distribution and related support services performed primarily related to mutual funds, fixed and variable annuities and insurance products. Revenues of this segment are typically correlated with the level of PCG client AUA, including fee-based accounts, as well as the overall U.S. equity markets. In periods where equity markets improve, AUA and client activity generally increase, thereby having a favorable impact on net revenues. We also earn servicing fees, such as omnibus and education and marketing support fees, from mutual fund and annuity companies whose products we distribute. Servicing fees earned from mutual fund and annuity companies are based on the level of assets, a flat fee or number of positions in such programs. Our PCG segment also earns fees from banks to which we sweep clients’ cash in the RJBDP, including both third-party banks and Raymond James Bank. Such fees are included in “Account 44 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Management’s Discussion and Analysis and service fees.” See “Clients’ domestic cash sweep balances” in the “Selected key metrics” section for further information about fees earned from the RJBDP. Net interest income in the PCG segment is primarily generated by interest earnings on margin loans provided to clients and on assets segregated for regulatory purposes, less interest paid on client cash balances in the CIP. Higher client cash balances generally lead to increased interest income, depending on spreads realized in the CIP. For more information on client cash balances, see “Clients’ domestic cash sweep balances” in the “Selected key metrics” section. For an overview of our PCG segment operations, refer to the information presented in “Item 1 - Business” of this Form 10-K. Operating results $ in millions Revenues: Year ended September 30, % change 2021 2020 2019 2021 vs. 2020 2020 vs. 2019 28 % 18 % 10 % 5 % 12 % 17 % (49) % 2 % 22 % 2 % 15 % (21) % (7) % 19 % (57) % 19 % 23 % 5 % 19 % 10 % 2 % (10) % 39 % (5) % 5 % 17 % 39 % 12 % (5) % (4) % 11 % — 4 % (46) % 4 % 6 % (11) % 28 % (31) % 4 % 3 % (45) % 4 % 7 % 4 % 7 % 7 % 4 % (36) % — (22) % (7) % 5 % (7) % Asset management and related administrative fees $ 4,056 $ 3,162 $ 2,820 Brokerage revenues: Mutual and other fund products Insurance and annuity products Equities, ETFs and fixed income products Total brokerage revenues Account and service fees: Mutual fund and annuity service fees RJBDP fees: Third-party banks Raymond James Bank Client account and other fees Total account and service fees Investment banking Interest income All other Total revenues Interest expense Net revenues Non-interest expenses: Financial advisor compensation and benefits Administrative compensation and benefits Total compensation, commissions and benefits Non-compensation expenses: Communications and information processing Occupancy and equipment Business development Professional fees All other Total non-compensation expenses Total non-interest expenses Pre-tax income 670 438 438 567 397 419 599 412 378 1,546 1,383 1,389 408 76 183 157 824 47 123 25 6,621 (10) 6,611 4,204 1,015 5,219 275 179 71 46 72 643 5,862 348 150 180 129 807 41 155 27 5,575 (23) 5,552 3,428 971 4,399 251 175 79 33 76 614 5,013 $ 749 $ 539 $ 334 280 173 122 909 32 225 26 5,401 (42) 5,359 3,190 933 4,123 235 168 124 33 97 657 4,780 579 45 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Management’s Discussion and Analysis Selected key metrics PCG client asset balances $ in billions AUA Assets in fee-based accounts (1) Percent of AUA in fee-based accounts As of September 30, 2021 2020 2019 $ $ 1,115.4 627.1 $ $ 56.2 % 883.3 475.3 $ $ 53.8 % 798.4 409.1 51.2 % (1) A portion of our “Assets in fee-based accounts” is invested in “managed programs” overseen by our Asset Management segment, specifically AMS. These assets are included in our Financial assets under management as disclosed in the “Selected key metrics” section of our “Management’s Discussion and Analysis - Results of Operations - Asset Management.” Fee-based accounts within our PCG segment are comprised of a wide array of products and programs that we offer our clients. The majority of assets in fee-based accounts within our PCG segment are invested in programs for which our financial advisors provide investment advisory services, either on a discretionary or non-discretionary basis. Administrative services for such accounts (e.g., record-keeping) are generally performed by our Asset Management segment and, as a result, a portion of the related revenue is shared with the Asset Management segment. We also offer our clients fee-based accounts that are invested in “managed programs” overseen by AMS, which is part of our Asset Management segment. Fee-billable assets invested in managed programs are included in both “Assets in fee-based accounts” in the preceding table and “Financial assets under management” in the Asset Management segment. Revenues related to managed programs are shared by our PCG and Asset Management segments. The Asset Management segment receives a higher portion of the revenues related to accounts invested in managed programs, as compared to the portion received for non-managed programs, as it is performing portfolio management services in addition to administrative services. The vast majority of the revenues we earn from fee-based accounts are recorded in “Asset management and related administrative fees” on our Consolidated Statements of Income and Comprehensive Income. Fees received from such accounts are based on the value of client assets in fee-based accounts and vary based on the specific account types in which the client invests and the level of assets in the client relationship. As fees for substantially all of such accounts are billed based on balances as of the beginning of the quarter, revenues from fee-based accounts may not be immediately affected by changes in asset values, but rather the impacts are seen in the following quarter. Assets in fee-based accounts in this segment increased 2% as of September 30, 2021 compared with June 30, 2021, which we expect will have a favorable impact on our related revenues in our fiscal first quarter of 2022. PCG AUA increased compared to the prior year due to equity market appreciation, the net addition of financial advisors, as well as net inflows of client assets. In addition, PCG assets in fee-based accounts continued to increase as a percentage of overall PCG AUA due to clients’ increased preference for fee-based alternatives versus transaction-based accounts. As a result of the shift to fee-based accounts over the past several years, a larger portion of our PCG revenues are more directly impacted by market movements. Financial advisors Employees Independent contractors Total advisors 2021 September 30, 2020 2019 3,461 5,021 8,482 3,404 4,835 8,239 3,301 4,710 8,011 The number of financial advisors increased from prior years due to a combination of strong retention and recruiting of financial advisors, as well as new trainees that were moved into production roles, partially offset by the impact of advisors who left the firm, including planned retirements, where assets are generally retained at the firm. The growth in the number of financial advisors has been negatively impacted by the transfer of advisors who were previously affiliated with the firm as independent contractors or employees to our RCS division. Advisors in RCS are not included in the financial advisor count, although their assets of $92.7 billion are included in client AUA. The recruiting pipeline remains robust across our affiliation options despite an increasingly competitive recruiting environment. 46 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Management’s Discussion and Analysis Clients’ domestic cash sweep balances $ in millions RJBDP Raymond James Bank Third-party banks Subtotal RJBDP CIP Total clients’ domestic cash sweep balances Average yield on RJBDP - third-party banks As of September 30, 2021 2020 2019 $ $ 31,410 $ 25,599 $ 24,496 55,906 10,762 25,998 51,597 3,999 66,668 $ 55,596 $ 21,649 14,043 35,692 2,022 37,714 Year ended September 30, 2021 2020 2019 0.30 % 0.77 % 1.88 % A significant portion of our clients’ cash is included in the RJBDP, a multi-bank sweep program in which clients’ cash deposits in their accounts are swept into interest-bearing deposit accounts at Raymond James Bank and various third-party banks. We earn servicing fees for the administrative services we provide related to our clients’ deposits that are swept to such banks as part of the RJBDP. The amounts from third-party banks are variable in nature and fluctuate based on client cash balances in the program, as well as the level of short-term interest rates and the interest paid to clients by the third-party banks on balances in the RJBDP. The “Average yield on RJBDP - third party banks” in the preceding table is computed by dividing RJBDP fees from third-party banks, which are net of the interest expense paid to clients by the third-party banks, by the average daily RJBDP balance at third-party banks. The average yield on RJBDP - third-party banks decreased compared with the prior year to 0.30%, as the current year reflected a full year of near-zero short-term interest rates. If demand for deposits from third-party banks does not improve from current levels, this yield could further decline, particularly in the second half of fiscal 2022. The PCG segment also earns RJBDP servicing fees from the Raymond James Bank segment, which are based on the number of accounts that are swept to Raymond James Bank. The fees from the Raymond James Bank segment are eliminated in consolidation. PCG segment results are impacted by changes in the allocation of client cash balances in RJBDP between Raymond James Bank and third-party banks. PCG segment results are also impacted by changes in the allocation of cash balances between RJBDP and CIP, as the net yield to the firm on cash balances in CIP (i.e., the spread between amounts earned on assets segregated for regulatory purposes and the interest paid to clients on CIP balances) is lower than the yield to the firm on RJBDP balances, on average. Client cash balances remained elevated as of September 30, 2021, as a result of a number of factors, including the continuing economic uncertainty caused, in part, by the effects of the COVID-19 pandemic, as well as uncertainty related to the nature and timing of policy changes that may be put forth by the federal government administration. As we continued to experience growing cash balances and less demand from third-party banks in the RJBDP during fiscal 2021, cash held in CIP increased significantly, also driving an increase in our segregated asset balances. Year ended September 30, 2021 compared with the year ended September 30, 2020 Net revenues of $6.61 billion increased $1.06 billion, or 19%, and pre-tax income of $749 million increased $210 million, or 39%. Asset management and related administrative fees increased $894 million, or 28%, primarily due to higher assets in fee-based accounts at the beginning of each of the current-year quarterly billing periods compared with the prior-year quarterly billing periods. Brokerage revenues increased $163 million, or 12%, primarily due to higher trailing revenues from mutual and other fund products and annuity products, resulting from higher average asset values, as well as higher transactional revenues due to increased client activity. Account and service fees increased $17 million, or 2%, primarily due to an increase in mutual fund service fees, primarily resulting from higher average mutual fund assets, as well as incremental client account and other fees resulting from our acquisition of NWPS at the end of our fiscal first quarter of 2021. Partially offsetting these increases was a decline in RJBDP fees from third-party banks as a result of lower short-term interest rates. 47 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Management’s Discussion and Analysis Net interest income decreased $19 million, or 14%, driven by a decline in interest income due to lower short-term interest rates, which more than offset the impact of higher average asset balances. In addition, our CIP balances increased significantly compared with the prior year resulting in an increase in segregated assets, and a significant portion of the increase was held in segregated short-term U.S. Treasury securities at very low interest rates. Partially offsetting the impact of the decrease in interest income, interest expense also decreased, despite the significant increase in client cash balances in our CIP, due to the impact of lower deposit rates paid on these balances. Compensation-related expenses increased $820 million, or 19%, primarily due to higher compensable net revenues. Non-compensation expenses increased $29 million, or 5%, largely due to higher communications and information processing expenses primarily due to ongoing upgrades to our technology platforms, as well as higher professional fees largely due to an increase in external legal fees and consulting expenses. Partially offsetting these increases was a decline in business development expenses due to limited travel and event-related expenses during the COVID-19 pandemic. Year ended September 30, 2020 compared with the year ended September 30, 2019 Refer to “Item 7 - Management’s Discussion and Analysis of Financial Condition and Results of Operations” of our 2020 Form 10-K for a discussion of our fiscal 2020 results compared to fiscal 2019. RESULTS OF OPERATIONS – CAPITAL MARKETS Our Capital Markets segment conducts investment banking, institutional sales, securities trading, the syndication and management of investments in low-income housing funds, the majority of which qualify for tax credits, and equity research. We provide various investment banking services, including underwriting or advisory services on public and private equity and debt financing for corporate clients, public financing activities, merger & acquisition advisory, and other advisory services. Revenues from investment banking activities are driven principally by our role in the transaction and the number and sizes of the transactions with which we are involved. We earn brokerage revenues for the sale of both equity and fixed income products to institutional clients. Client activity is influenced by a combination of general market activity and our Capital Markets group’s ability to find attractive investment opportunities for clients. In certain cases, we transact on a principal basis, which involves the purchase of securities from, and the sale of securities to, our clients as well as other dealers who may be purchasing or selling securities for their own account or acting on behalf of their clients. Profits and losses related to this activity are primarily derived from the spreads between bid and ask prices, as well as market trends for the individual securities during the period we hold them. To facilitate such transactions, we carry inventories of financial instruments. In our fixed income businesses, we also enter into interest rate swaps and futures contracts to facilitate client transactions or to actively manage risk exposures. For an overview of our Capital Markets segment operations, refer to the information presented in “Item 1 - Business” of this Form 10-K. 48 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Management’s Discussion and Analysis Operating results $ in millions Revenues: Brokerage revenues: Fixed income Equity Total brokerage revenues Investment banking: Merger & acquisition and advisory Equity underwriting Debt underwriting Total investment banking Interest income Tax credit fund revenues All other Total revenues Interest expense Net revenues Non-interest expenses: Compensation, commissions and benefits Non-compensation expenses: Communications and information processing Occupancy and equipment Business development Professional fees Acquisition and disposition-related expenses Goodwill impairment All other Total non-compensation expenses Total non-interest expenses Pre-tax income Year ended September 30, % change 2021 2020 2019 2021 vs. 2020 2020 vs. 2019 $ 515 $ 421 $ 145 660 639 285 172 1,096 16 105 18 1,895 (10) 1,885 150 571 290 185 133 608 25 83 20 283 131 414 379 100 85 564 38 86 15 1,307 (16) 1,291 1,117 (34) 1,083 22 % (3) % 16 % 120 % 54 % 29 % 80 % (36) % 27 % (10) % 45 % (38) % 46 % 49 % 15 % 38 % (23) % 85 % 56 % 8 % (34) % (3) % 33 % 17 % (53) % 19 % 1,055 774 665 36 % 16 % 83 37 34 54 6 — 84 77 36 47 48 7 — 77 298 1,353 292 1,066 $ 532 $ 225 $ 75 35 48 45 15 19 71 308 973 110 8 % 3 % (28) % 13 % (14) % — % 9 % 2 % 27 % 136 % 3 % 3 % (2) % 7 % (53) % (100) % 8 % (5) % 10 % 105 % Year ended September 30, 2021 compared with the year ended September 30, 2020 Net revenues of $1.89 billion increased $594 million, or 46%, and pre-tax income of $532 million increased $307 million, or 136%. Investment banking revenues increased $488 million, or 80%, due to a significant increase in merger & acquisition and advisory revenues and, to a lesser extent, underwriting revenues. The significant increase in merger & acquisition and advisory revenues reflected larger individual transactions and an increase in the number of transactions, as the current year reflected high levels of client activity throughout the year, while the prior year was impacted by lower levels of client activity during the onset of the COVID-19 pandemic. Equity underwriting revenues also increased significantly, primarily due to an increase in market activity in both the U.S. and Canada. An increase in debt underwriting primarily resulted from higher revenues from corporate underwritings. In addition to the strong results during the current year, our investment banking pipelines remain strong at the beginning of fiscal 2022 and, in part, reflect the results of investments we have made over the past several years, which have positioned us to enhance our services to our clients. The most recent examples of such investments are our acquisitions of Financo and Cebile, which closed during fiscal 2021. Brokerage revenues increased $89 million, or 16%, due to a significant increase in fixed income brokerage revenues as a result of higher levels of client activity throughout the current year. The significant increase in client activity levels, particularly with depository institution clients, began toward the end of our fiscal second quarter of fiscal 2020, but were more sustained throughout fiscal 2021. We expect fixed income brokerage revenues to remain solid in fiscal 2022 driven in large part by anticipated continued demand from depository clients. Compensation-related expenses increased $281 million, or 36%, primarily due to the increase in net revenues. 49 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Management’s Discussion and Analysis Non-compensation expenses increased $6 million, or 2%, primarily due to an increase in various expense categories as a result of growth in the business. These increases were partially offset by lower travel and event-related expenses as a result of the COVID-19 pandemic. Acquisition and disposition-related expenses were flat year-over-year, as the current year included $6 million of amortization expense related to intangible assets with short useful lives associated with our Financo and Cebile acquisitions, while the prior year included a $7 million loss related to the disposition of our interests in certain entities that operated predominantly in France. Year ended September 30, 2020 compared with the year ended September 30, 2019 Refer to “Item 7 - Management’s Discussion and Analysis of Financial Condition and Results of Operations” of our 2020 Form 10-K for a discussion of our fiscal 2020 results compared to fiscal 2019. RESULTS OF OPERATIONS – ASSET MANAGEMENT Our Asset Management segment earns asset management and related administrative fees for providing asset management, portfolio management and related administrative services to retail and institutional clients. This segment oversees the portion of our fee-based AUA invested in “managed programs” for our PCG clients through AMS and through RJ Trust. This segment also provides asset management services through Carillon Tower Advisers for retail accounts managed on behalf of third-party institutions, institutional accounts or proprietary mutual funds that we manage, generally utilizing active portfolio management strategies. Asset management fees are based on fee-billable AUM, which are impacted by market fluctuations and net inflows or outflows of assets. Rising equity markets have historically had a positive impact on revenues as existing accounts increase in value. Our Asset Management segment also earns administrative fees on certain fee-based assets within PCG that are not overseen by our Asset Management segment, but for which the segment provides administrative support (e.g., record-keeping). These administrative fees are based on asset balances, which are impacted by market fluctuations and net inflows or outflows of assets. For an overview of our Asset Management segment operations, refer to the information presented in “Item 1 - Business” of this Form 10-K. Operating results $ in millions Revenues: Asset management and related administrative fees: Managed programs Administration and other Total asset management and related administrative fees Account and service fees All other Net revenues Non-interest expenses: Compensation, commissions and benefits Non-compensation expenses: Communications and information processing Investment sub-advisory fees All other Total non-compensation expenses Total non-interest expenses Pre-tax income Year ended September 30, % change 2021 2020 2019 2021 vs. 2020 2020 vs. 2019 $ 570 $ 481 $ 267 837 18 12 867 182 47 127 122 296 478 207 688 16 11 715 177 45 99 110 254 431 $ 389 $ 284 $ 467 178 645 31 15 691 179 44 93 122 259 438 253 19 % 29 % 22 % 13 % 9 % 21 % 3 % 16 % 7 % (48) % (27) % 3 % 3 % (1) % 4 % 28 % 11 % 17 % 11 % 37 % 2 % 6 % (10) % (2) % (2) % 12 % 50 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Management’s Discussion and Analysis Selected key metrics Managed programs Management fees recorded in our Asset Management segment are generally calculated as a percentage of the value of our fee- billable AUM. These AUM include the portion of fee-based AUA in our PCG segment that is invested in programs overseen by our Asset Management segment (included in the “AMS” line of the following table), as well as retail accounts managed on behalf of third-party institutions, institutional accounts and proprietary mutual funds that we manage (collectively included in the “Carillon Tower Advisers” line of the following table). Revenues related to fee-based AUA in our PCG segment are shared by the PCG and Asset Management segments, the amount of which depends on whether clients are invested in assets that are in managed programs overseen by our Asset Management segment and the administrative services provided (see our “Management’s Discussion and Analysis - Results of Operations - Private Client Group” for more information). Our AUM in AMS are impacted by market fluctuations and net inflows or outflows of assets, including transfers between fee-based accounts and transaction-based accounts within our PCG segment. Revenues earned by Carillon Tower Advisers for retail accounts managed on behalf of third-party institutions, institutional accounts and our proprietary mutual funds are recorded entirely in the Asset Management segment. Our AUM in Carillon Tower Advisers are impacted by market and investment performance and net inflows or outflows of assets. Fees for our managed programs are generally collected quarterly. Approximately 65% of these fees are based on balances as of the beginning of the quarter, approximately 10% are based on balances as of the end of the quarter, and approximately 25% are based on average daily balances throughout the quarter. Financial assets under management $ in billions AMS (1) Carillon Tower Advisers Subtotal financial assets under management Less: Assets managed for affiliated entities Total financial assets under management September 30, 2021 2020 2019 134.4 $ 102.2 $ 67.8 202.2 (10.3) 59.5 161.7 (8.6) 191.9 $ 153.1 $ 91.8 58.5 150.3 (7.2) 143.1 $ $ (1) Represents the portion of our PCG segment fee-based AUA (as disclosed in “Assets in fee-based accounts” in the “Selected key metrics - PCG client asset balances” section of our “Management’s Discussion and Analysis - Results of Operations - Private Client Group”) that is invested in managed programs overseen by the Asset Management segment. Activity (including activity in assets managed for affiliated entities) $ in billions Financial assets under management at beginning of year Carillon Tower Advisers - net outflows AMS - net inflows Net market appreciation in asset values Financial assets under management at end of year AMS Year ended September 30, 2021 2020 2019 161.7 $ 150.3 $ (0.5) 13.5 27.5 (5.4) 6.1 10.7 202.2 $ 161.7 $ 146.6 (5.8) 6.0 3.5 150.3 $ $ See “Management’s Discussion and Analysis - Results of Operations - Private Client Group” for further information about our retail client assets, including those fee-based assets invested in programs managed by AMS. 51 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Management’s Discussion and Analysis Carillon Tower Advisers Assets managed by Carillon Tower Advisers include assets managed by its subsidiaries and affiliates: Eagle Asset Management, Scout Investments, Reams Asset Management (a division of Scout Investments), ClariVest Asset Management and Cougar Global Investments. The following table presents Carillon Tower Advisers’ AUM by objective, excluding assets for which it does not exercise discretion, as well as the approximate average client fee rate earned on such assets. $ in billions Equity Fixed income Balanced Total financial assets under management Non-discretionary asset-based programs September 30, 2021 Average fee rate $ $ 30.1 31.6 6.1 67.8 0.52% 0.18% 0.35% 0.35% The following table includes assets held in certain non-discretionary asset-based programs for which the Asset Management segment does not exercise discretion but provides administrative support (including for affiliated entities). The vast majority of these assets are also included in our PCG segment fee-based AUA (as disclosed in “Assets in fee-based accounts” in the “Selected key metrics - PCG client asset balances” section of our “Management’s Discussion and Analysis - Results of Operations - Private Client Group”). $ in billions Total assets Year ended September 30, 2021 2020 2019 $ 365.3 $ 280.6 $ 229.7 The increase in assets over the prior year was primarily due to equity market appreciation, successful financial advisor recruiting and retention, and the continued trend of clients moving to fee-based accounts from transaction-based accounts. Administrative fees associated with these programs are predominantly based on balances at the beginning of the quarter. RJ Trust The following table includes assets held in asset-based programs in RJ Trust (including those managed for affiliated entities). $ in billions Total assets Year ended September 30, 2021 2020 2019 $ 8.1 $ 7.1 $ 6.6 Year ended September 30, 2021 compared with the year ended September 30, 2020 Net revenues of $867 million increased $152 million, or 21%, and pre-tax income of $389 million increased $105 million, or 37%. Asset management and related administrative fees increased $149 million, or 22%, driven by higher average AUM and higher assets in non-discretionary asset-based programs compared with the prior year, resulting from equity market appreciation and net inflows at AMS. While Carillon Tower Advisers continued to be negatively impacted by the industry shift from actively managed investment strategies to passive investment strategies, its net outflows for the year were much lower than in prior years. Beginning October 1, 2021, AMS will receive a lower portion of the client fee on certain managed fee-based products offered to PCG clients through AMS. Based on balances as of September 30, 2021, these changes are expected to result in an approximately $35 million annual reduction in asset management and related administrative fees in the Asset Management segment and an approximately $25 million reduction in firmwide pre-tax income. Compensation expenses increased $5 million, or 3%, and included the impact of higher net revenues. Non-compensation expenses increased $42 million, or 17%, primarily due to increases in investment sub-advisory fees, resulting from an increase in AUM in sub-advised programs, and an increase in platform fees. 52 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Management’s Discussion and Analysis Year ended September 30, 2020 compared to the year ended September 30, 2019 Refer to “Item 7 - Management’s Discussion and Analysis of Financial Condition and Results of Operations” of our 2020 Form 10-K for a discussion of our fiscal 2020 results compared to fiscal 2019. RESULTS OF OPERATIONS – RAYMOND JAMES BANK Raymond James Bank provides various types of loans, including corporate loans, tax-exempt loans, residential loans, SBL and other loans. Raymond James Bank is active in corporate loan syndications and participations and also provides FDIC-insured deposit accounts, including to clients of our broker-dealer subsidiaries. Raymond James Bank generates net interest income principally through the interest income earned on loans and an investment portfolio of available-for-sale securities, which is offset by the interest expense it pays on client deposits and on its borrowings. Raymond James Bank’s net interest income is affected by the levels of interest rates, interest-earning assets and interest-bearing liabilities. Higher interest-earning asset balances and higher interest rates generally lead to increased net interest income, depending upon spreads realized on interest- bearing liabilities. For more information on average interest-earning asset and interest-bearing liability balances and the related interest income and expense, see the following discussion in this MD&A. For an overview of our Raymond James Bank segment operations, refer to the information presented in “Item 1- Business” of this Form 10-K. Operating results $ in millions Revenues: Interest income Interest expense Net interest income All other Net revenues Non-interest expenses: Compensation and benefits Non-compensation expenses: Bank loan provision/(benefit) for credit losses RJBDP fees to PCG All other Total non-compensation expenses Total non-interest expenses Pre-tax income Year ended September 30, % change 2021 2020 2019 2021 vs. 2020 2020 vs. 2019 $ 684 $ 800 $ (42) 642 30 672 51 (32) 183 103 254 305 (62) 738 27 765 51 233 180 105 518 569 $ 367 $ 196 $ 975 (155) 820 26 846 49 22 173 87 282 331 515 (15) % (32) % (13) % 11 % (12) % (18) % (60) % (10) % 4 % (10) % — % 4 % NM 2 % (2) % (51) % (46) % 87 % 959 % 4 % 21 % 84 % 72 % (62) % Year ended September 30, 2021 compared with the year ended September 30, 2020 Net revenues of $672 million decreased $93 million, or 12%, while pre-tax income of $367 million increased $171 million, or 87%. Net interest income decreased $96 million, or 13%, as the negative impact from lower short-term interest rates more than offset the impact of higher average interest-earning assets. The increase in average interest-earning assets was primarily driven by growth in the available-for-sale securities portfolio and securities-based loans to PCG clients. The net interest margin decreased to 1.95% from 2.63% for the prior year, primarily due to the relatively low short-term interest rates throughout fiscal 2021 compared to only a partial year of such low rates in fiscal 2020, as well as a higher concentration of agency-backed available-for-sale securities, which have a lower yield on average than loans. Based on current interest rates and our current asset mix, we expect our net interest margin to approximate 1.90% for the first half of fiscal 2022. The bank loan benefit for credit losses was $32 million in the current year, which was calculated under the CECL model, compared with a provision for credit losses of $233 million in the prior year, which was calculated under the incurred loss model. The current year benefit reflected improved economic forecasts used in our CECL model since our adoption of CECL on October 1, 2020, including improved outlooks on unemployment, gross domestic product and property price indices, as well as improved credit ratings within our corporate loan portfolio, partially offset by provisions for credit losses related to loan growth. We plan to continue to grow our bank loan portfolio in fiscal 2022, which we expect will result in an increased 53 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Management’s Discussion and Analysis provision for credit losses in future periods, absent further improvement in our economic forecasts. The provision for credit losses in the prior year was significant due to the rapid and widespread economic deterioration and uncertainty caused by the onset of the COVID-19 pandemic, as well as charge-offs on certain corporate loans sold during the prior year primarily driven by our credit risk mitigation activities. Year ended September 30, 2020 compared to the year ended September 30, 2019 Refer to “Item 7 - Management’s Discussion and Analysis of Financial Condition and Results of Operations” of our 2020 Form 10-K for a discussion of our fiscal 2020 results compared to fiscal 2019. RESULTS OF OPERATIONS – OTHER This segment includes our private equity investments, interest income on certain corporate cash balances, certain acquisition- related expenses, and certain corporate overhead costs of RJF, including the interest costs on our public debt and any losses on extinguishment of such debt. The Other segment also includes the reduction in workforce expenses, primarily the result of the elimination of certain positions, that occurred in our fiscal fourth quarter of 2020 in response to the economic environment at that time. For an overview of our Other segment operations, refer to the information presented in “Item 1 - Business” of this Form 10-K. Operating results $ in millions Revenues: Interest income Gains/(losses) on private equity investments All other Total revenues Interest expense Net revenues Non-interest expenses: Compensation and all other Losses on extinguishment of debt Acquisition and disposition-related expenses Reduction in workforce expenses Total non-interest expenses Pre-tax loss Year ended September 30, % change 2021 2020 2019 2021 vs. 2020 2020 vs. 2019 $ 8 $ 30 $ 74 6 88 (96) (8) 127 98 13 — 238 (28) 4 6 (88) (82) 64 — — 46 110 63 14 3 80 (75) 5 87 — — — 87 $ (246) $ (192) $ (82) (73) % NM 50 % 1,367 % 9 % 90 % 98 % NM NM (100) % 116 % (28) % (52) % NM 33 % (93) % 17 % NM (26) % — % — % NM 26 % (134) % Year ended September 30, 2021 compared to the year ended September 30, 2020 The pre-tax loss of $246 million was $54 million larger than the loss generated in the prior year. Net revenues increased $74 million, primarily due to private equity valuation gains in the current year, compared with valuation losses in the prior year, which reflected the impact of challenging market conditions at the onset of the COVID-19 pandemic. The current year included $74 million of private equity valuation gains, of which $25 million were attributable to noncontrolling interests and were offset within “Other” expenses. These valuation gains were primarily the result of an improvement in market conditions and an improved outlook for certain of our investments. The prior year included $28 million of private equity valuation losses, of which $20 million were attributable to noncontrolling interests and were offset within “Other” expenses. Interest income earned on corporate cash balances decreased compared with the prior year due to lower short-term interest rates, and interest expense increased primarily as a result of an increase in corporate debt arising from the issuance of $500 million of senior notes in March 2020. Non-interest expenses increased $128 million, or 116%, primarily due to losses on extinguishment of debt of $98 million in the current year (refer to the “Executive overview” section of this MD&A), the aforementioned $25 million of gains attributable to noncontrolling interests compared with $20 million of losses in the prior year, and acquisition-related expenses of $13 million in the current year, which primarily included professional and integration expenses associated with our acquisitions of NWPS, Financo and Cebile during fiscal 2021 and our announced acquisitions of Charles Stanley and TriState Capital. These increases 54 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Management’s Discussion and Analysis were partially offset by the impact of $46 million of reduction in workforce expenses in the prior year, which did not recur in the current year. Year ended September 30, 2020 compared to the year ended September 30, 2019 Refer to “Item 7 - Management’s Discussion and Analysis of Financial Condition and Results of Operations” of our 2020 Form 10-K for a discussion of our fiscal 2020 results compared to fiscal 2019. CERTAIN STATISTICAL DISCLOSURES BY BANK HOLDING COMPANIES We are required to provide certain statistical disclosures as a bank holding company under the SEC’s Industry Guide 3. The following table provides certain of those disclosures. Return on assets Return on equity Average equity to average assets Dividend payout ratio Year ended September 30, 2021 2.5% 18.4% 13.8% 15.7% 2020 1.9% 11.9% 15.5% 25.4% 2019 2.7% 16.2% 16.7% 19.0% Return on assets is computed by dividing net income by average assets for each indicated fiscal year. Average assets is computed by adding total assets as of each quarter-end date during the indicated fiscal year to the beginning of the year total and dividing by five. Return on equity is computed by dividing net income by average equity for each indicated fiscal year. Average equity is computed by adding the total equity attributable to RJF as of each quarter-end date during the indicated fiscal year to the beginning of the year total and dividing by five. Average equity to average assets is computed by dividing average equity by average assets for each indicated fiscal year, as calculated in accordance with the previous explanations. Dividend payout ratio is computed by dividing dividends declared per common share by earnings per diluted common share for each indicated fiscal year. Refer to the “Net interest analysis” and “Risk management - Credit risk” sections of this MD&A and to the Notes to Consolidated Financial Statements of this Form 10-K for the other required disclosures. STATEMENT OF FINANCIAL CONDITION ANALYSIS The assets on our Consolidated Statements of Financial Condition consisted primarily of cash and cash equivalents, assets segregated for regulatory purposes and restricted cash (primarily segregated for the benefit of clients), receivables including bank loans, financial instruments held either for trading purposes or as investments, and other assets. A significant portion of our assets were liquid in nature, providing us with flexibility in financing our business. Total assets of $61.89 billion as of September 30, 2021 were $14.41 billion, or 30%, greater than our total assets as of September 30, 2020. The increase in assets was primarily due to a $7.10 billion increase in assets segregated for regulatory purposes and restricted cash, primarily due to a significant increase in client cash balances. Bank loans, net increased by $3.80 billion, primarily due to an increase in securities-based loans to PCG clients and an increase in corporate loans. In addition, cash and cash equivalents increased $1.81 billion, available-for-sale securities increased $665 million, and brokerage client receivables, net increased $396 million. Goodwill and identifiable intangible assets, net increased $282 million due to the acquisitions of NWPS, Financo, and Cebile during fiscal 2021. As of September 30, 2021, our total liabilities of $53.59 billion were $13.28 billion, or 33%, greater than our total liabilities as of September 30, 2020. The increase in total liabilities was primarily related to the significant increase in client cash balances as of September 30, 2021, resulting in a $7.20 billion increase in brokerage client payables, primarily due to an increase in client cash held in our CIP, and a $5.69 billion increase in bank deposits, reflecting higher RJBDP balances held at Raymond James Bank. Our accrued compensation, commissions and benefits increased $441 million, primarily due to an increase in accrued bonuses and benefits resulting from higher net revenues and pre-tax earnings compared with the prior year. 55 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Management’s Discussion and Analysis LIQUIDITY AND CAPITAL RESOURCES Liquidity and capital are essential to our business. The primary goal of our liquidity management activities is to ensure adequate funding to conduct our business over a range of economic and market environments. We seek to manage capital levels to support execution of our business strategy, provide financial strength to our subsidiaries, and maintain sustained access to the capital markets, while at the same time meeting our regulatory capital requirements and conservative internal management targets. Liquidity and capital resources are provided primarily through our business operations and financing activities. Financing activities could include bank borrowings, collateralized financing arrangements or additional capital raising activities under our “universal” shelf registration statement. We believe our existing assets, most of which are liquid in nature, together with funds generated from operations and available from committed and uncommitted financing facilities, provide adequate funds for continuing operations at current levels of activity in the short-term. We also believe that we will be able to continue to meet our long-term cash requirements due to our strong financial position and ability to access capital from financial markets. Liquidity and capital management Senior management establishes our liquidity and capital management frameworks. Our liquidity and capital management frameworks are overseen by the RJF Asset and Liability Committee, a senior management committee that develops and executes strategies and policies to manage our liquidity risk and interest rate risk, as well as provides oversight over the firm’s investments. The liquidity management framework includes senior management’s review of short- and long-term cash flow forecasts, review of capital expenditures, monitoring of the availability of alternative sources of financing, and daily monitoring of liquidity in our significant subsidiaries. Our decisions on the allocation of resources to our business units consider, among other factors, projected profitability, cash flow, risk, and future liquidity needs. Our treasury department assists in evaluating, monitoring and controlling the impact that our business activities have on our financial condition and liquidity, and also maintains our relationships with various lenders. The objective of our liquidity management framework is to support the successful execution of our business strategies while ensuring ongoing and sufficient liquidity. Our capital planning and capital risk management processes are governed by the Capital Planning Committee (“CPC”), a senior management committee that provides oversight on our capital planning and ensures that our strategic planning and risk management processes are integrated into the capital planning process. The CPC meets at least quarterly to review key metrics related to the firm’s capital, such as debt structure and capital ratios; to analyze potential and emerging risks to capital; to oversee our annual firmwide capital stress test; and to propose capital actions to the Board of Directors, such as declaring dividends, repurchasing securities, and raising capital. To ensure that we have sufficient capital to absorb unanticipated losses, the firm adheres to capital risk appetite statements and tolerances set in excess of regulatory minimums, which are established by the CPC and approved by the Board of Directors. We conduct enterprise-wide capital stress testing to ensure that we maintain adequate capital to adhere to our established tolerances under multiple scenarios, including stressed scenarios. Cash flows Cash and cash equivalents increased $1.81 billion to $7.20 billion during the year ended September 30, 2021. During the year ended September 30, 2021, cash provided by our operations (including significant net income) and proceeds from our $750 million of 3.75% senior notes offering (net of debt issuance costs), were offset by cash used for the early-redemption of $750 million of our pre-existing senior notes and the related make-whole premiums, dividend payments, share repurchases, and investments in future growth with our acquisitions of NWPS, Financo, and Cebile. We also had significant increases in client cash balances, which increased both our brokerage client payables and our bank deposits. However, this cash was largely used to increase our assets segregated for regulatory purposes, including through the purchase of U.S. Treasuries, as part of our brokerage activities, and to increase our bank loan portfolio and available-for-sale securities as part of our banking activities. Sources of liquidity Approximately $1.16 billion of our total September 30, 2021 cash and cash equivalents included cash held directly at the parent, or parent cash loaned to RJ&A. This parent cash balance does not include $400 million of cash set aside by RJF in a restricted account during the fiscal fourth quarter of 2021 to be used to fund our closing obligations associated with the pending acquisition of Charles Stanley. As of September 30, 2021, this restricted cash was included in “Assets segregated for regulatory purposes and restricted cash” on our Consolidated Statements of Financial Condition and is not included in the amounts presented in the following table. As of September 30, 2021, RJF had loaned $649 million to RJ&A (such amount is included in the RJ&A cash balance in the following table), which RJ&A has invested on behalf of RJF in cash and cash equivalents or 56 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Management’s Discussion and Analysis otherwise deployed in its normal business activities. The following table presents our holdings of cash and cash equivalents. $ $ in millions RJF RJ&A Raymond James Bank RJ Ltd. RJFS Carillon Tower Advisers Other subsidiaries Total cash and cash equivalents $ September 30, 2021 527 2,799 2,359 853 142 98 423 7,201 RJF maintained depository accounts at Raymond James Bank with a balance of $229 million as of September 30, 2021. The portion of this total that was available on demand without restrictions, which amounted to $152 million as of September 30, 2021, is reflected in the RJF total (and is excluded from the Raymond James Bank cash balance in the preceding table). A large portion of the RJ Ltd. cash and cash equivalents balance as of September 30, 2021 was held to meet regulatory requirements and was not available for use by the parent. In addition to the cash balances described, we have various other potential sources of cash available to the parent from subsidiaries, as described in the following section. Liquidity available from subsidiaries Liquidity is principally available to RJF, the parent company, from RJ&A and Raymond James Bank. Certain of our broker-dealer subsidiaries are subject to the requirements of the Uniform Net Capital Rule (Rule 15c3-1) under the Securities and Exchange Act of 1934. As a member firm of FINRA, RJ&A is subject to FINRA’s capital requirements, which are substantially the same as Rule 15c3-1. Rule 15c3-1 provides for an “alternative net capital requirement,” which RJ&A has elected. Regulations require that minimum net capital, as defined, be equal to the greater of $1.5 million or 2% of aggregate debit items arising from client transactions. In addition, covenants in RJ&A’s committed financing facilities require its net capital to be a minimum of 10% of aggregate debit items. At September 30, 2021, RJ&A significantly exceeded the minimum regulatory requirements, the covenants in its financing arrangements pertaining to net capital, as well as its internally- targeted net capital tolerances and intends to use a portion of its excess net capital to remit dividends to RJF in fiscal 2022, in conformity with all required regulatory rules or approvals. FINRA may impose certain restrictions, such as restricting withdrawals of equity capital, if a member firm were to fall below a certain threshold or fail to meet minimum net capital requirements which may result in RJ&A limiting dividends it would otherwise remit to RJF. We evaluate regulatory requirements, loan covenants and certain internal tolerances when determining the amount of liquidity available to RJF from RJ&A. Raymond James Bank may pay dividends to RJF without prior approval of its regulator as long as the dividends do not exceed the sum of Raymond James Bank’s current calendar year and the previous two calendar years’ retained net income, and Raymond James Bank maintains its targeted regulatory capital ratios. Dividends from Raymond James Bank may be limited to the extent that capital is needed to support its balance sheet growth. Although we have liquidity available to us from our other subsidiaries, the available amounts are not as significant as those previously described and, in certain instances, may be subject to regulatory requirements. Borrowings and financing arrangements Committed financing arrangements Our ability to borrow is dependent upon compliance with the conditions in our various loan agreements and, in the case of secured borrowings, collateral eligibility requirements. Our committed financing arrangements consist of a tri-party repurchase agreement (i.e., securities sold under agreements to repurchase) and, in the case of our $500 million revolving credit facility agreement (the “Credit Facility”), an unsecured line of credit. The required market value of the collateral associated with the tri-party repurchase agreement ranges from 105% to 125% of the amount financed. 57 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Management’s Discussion and Analysis The following table presents our committed financing arrangements with third-party lenders, which we generally utilize to finance a portion of our fixed income trading instruments, and the outstanding balances related thereto. $ in millions Financing arrangement: Committed secured Committed unsecured Total committed financing arrangements Outstanding borrowing amount: Committed secured Committed unsecured Total outstanding borrowing amount September 30, 2021 RJ&A RJF Total Total number of arrangements $ $ $ $ 100 $ 200 300 $ — $ — — $ — $ 300 300 $ — $ — — $ 100 500 600 — — — 1 1 2 Our committed unsecured financing arrangement in the preceding table represents our Credit Facility, which provides for maximum borrowings of up to $500 million, with a sublimit of $300 million for RJF. RJ&A may borrow up to $500 million under the Credit Facility, depending on the amount of outstanding borrowings by RJF. For additional details on our committed unsecured financing arrangement, see our discussion of the Credit Facility in Note 16 of the Notes to Consolidated Financial Statements of this Form 10-K. In April 2021, we amended our Credit Facility, maintaining the $500 million maximum borrowing amount, but extending the term through April 2026 and incorporating a lower cost of borrowing under the facility and certain favorable covenant modifications. Uncommitted financing arrangements Our uncommitted financing arrangements are in the form of secured lines of credit, secured bilateral or tri-party repurchase agreements, or unsecured lines of credit. Our arrangements with third-party lenders are generally utilized to finance a portion of our fixed income securities or for cash management purposes. Our uncommitted secured financing arrangements generally require us to post collateral in excess of the amount borrowed and are generally collateralized by RJ&A-owned securities or by securities that we have received as collateral under reverse repurchase agreements (i.e., securities purchased under agreements to resell). As of September 30, 2021, we had outstanding borrowings under two uncommitted secured borrowing arrangements out of a total of 11 uncommitted financing arrangements (seven uncommitted secured and four uncommitted unsecured). However, lenders are under no contractual obligation to lend to us under uncommitted credit facilities. The following table presents our borrowings on uncommitted financing arrangements, all of which were in the form of repurchase agreements in RJ&A and were included in “Collateralized financings” on our Consolidated Statements of Financial Condition. $ in millions Outstanding borrowing amount: Uncommitted secured Uncommitted unsecured Total outstanding borrowing amount September 30, 2021 $ $ 205 — 205 The average daily balance outstanding during the five most recent quarters, the maximum month-end balance outstanding during the quarter and the period-end balances for repurchase agreements and reverse repurchase agreements are detailed in the following table. For the quarter ended: ($ in millions) September 30, 2021 June 30, 2021 March 31, 2021 December 31, 2020 September 30, 2020 $ $ $ $ $ Repurchase transactions Reverse repurchase transactions Maximum month-end balance outstanding during the quarter Average daily balance outstanding End of period balance outstanding Average daily balance outstanding Maximum month-end balance outstanding during the quarter End of period balance outstanding 220 $ 194 $ 226 $ 211 $ 140 $ 234 $ 185 $ 260 $ 236 $ 165 $ 58 205 $ 185 $ 222 $ 233 $ 165 $ 269 $ 283 $ 242 $ 204 $ 199 $ 286 $ 339 $ 280 $ 259 $ 260 $ 279 289 224 162 207 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Management’s Discussion and Analysis Other borrowings and collateralized financings We had $850 million in Federal Home Loan Bank (“FHLB”) borrowings outstanding at September 30, 2021, comprised of floating-rate advances. The interest rates on the floating-rate advances, which mature in December 2022, reset quarterly and are generally based on LIBOR. We use interest rate swaps to manage the risk of increases in interest rates associated with these floating-rate advances by converting the balances subject to variable interest rates to a fixed interest rate. The interest rates on the FHLB borrowings will transition to a SOFR-based rate in December 2021. These FHLB borrowings were secured by a blanket lien on Raymond James Bank’s residential mortgage loan portfolio. Raymond James Bank had an additional $3.31 billion in immediate credit available from the FHLB as of September 30, 2021 and, with the pledge of additional eligible collateral to the FHLB, total available credit of 30% of total assets. See Note 16 of the Notes to Consolidated Financial Statements of this Form 10-K for additional information regarding these borrowings. Raymond James Bank is eligible to participate in the Federal Reserve’s discount window program; however, we do not view borrowings from the Federal Reserve as a primary source of funding. The credit available in this program is subject to periodic review, may be terminated or reduced at the discretion of the Federal Reserve, and is secured by pledged C&I loans. We act as an intermediary between broker-dealers and other financial institutions whereby we borrow securities from one broker-dealer and then lend them to another. Where permitted, we have also loaned, to broker-dealers and other financial institutions, securities owned by clients or the firm. We account for each of these types of transactions as collateralized agreements and financings, with the outstanding balance of $72 million as of September 30, 2021 related to the securities loaned included in “Collateralized financings” on our Consolidated Statements of Financial Condition of this Form 10-K. See Notes 2 and 7 of the Notes to Consolidated Financial Statements of this Form 10-K for more information on our collateralized agreements and financings. Senior notes payable In April 2021, we sold $750 million in aggregate principal amount of 3.75% senior notes due April 2051 in a registered underwritten public offering. We utilized the proceeds from the offering and cash on hand to early-redeem our $250 million par 5.625% senior notes due 2024 and our $500 million par 3.625% senior notes due 2026. See Note 17 of the Notes to Consolidated Financial Statements of this Form 10-K for additional information. After the issuance of the 3.75% senior notes due April 2051 and repurchase and redemption of the 5.625% senior notes due 2024 and 3.625% senior notes due 2026, at September 30, 2021, we had aggregate outstanding senior notes payable of $2.04 billion, which, exclusive of any unaccreted premiums or discounts and debt issuance costs, was comprised of $500 million par 4.65% senior notes due 2030, $800 million par 4.95% senior notes due 2046, and $750 million par 3.75% senior notes due 2051. At September 30, 2021, estimated future contractual interest payments on our senior notes were approximately $2 billion, of which $91 million is payable in fiscal 2022, with the remainder extending through 2051. Credit ratings Our issuer and senior long-term debt ratings as of the most current report are detailed in the following table. Rating Agency Fitch Ratings, Inc.(1) Moody’s Investors Services (2) Standard & Poor’s Ratings Services Rating A- Baa1 BBB+ Outlook Stable Review for Upgrade Stable (1) (2) In March 2021, Fitch Ratings, Inc. assigned its first issuer and senior long-term debt rating for Raymond James Financial, Inc. In November 2021, Moody’s Investor Services placed our senior debt and issuer rating on review for upgrade. Our current long-term debt ratings depend upon a number of factors, including industry dynamics, operating and economic environment, operating results, operating margins, earnings trends and volatility, balance sheet composition, liquidity and liquidity management, capital structure, overall risk management, business diversification and market share, and competitive position in the markets in which we operate. Deterioration in any of these factors could impact our credit ratings. Any rating downgrades could increase our costs in the event we were to obtain additional financing. Should our credit rating be downgraded prior to a public debt offering, it is probable that we would have to offer a higher rate of interest to bond holders. A downgrade to below investment grade may make a public debt offering difficult to execute on terms we would consider to be favorable. A downgrade below investment grade could result in the termination of certain 59 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Management’s Discussion and Analysis derivative contracts and the counterparties to the derivative instruments could request immediate payment or demand immediate and ongoing overnight collateralization on our derivative instruments in liability positions. A credit downgrade could damage our reputation and result in certain counterparties limiting their business with us, result in negative comments by analysts, potentially negatively impact investors’ and/or clients’ perception of us, and cause a decline in our stock price. None of our borrowing arrangements contains a condition or event of default related to our credit ratings. However, a credit downgrade would result in the firm incurring a higher facility fee on the Credit Facility, in addition to triggering a higher interest rate applicable to any borrowings outstanding on that line as of and subsequent to such downgrade. Conversely, an improvement in RJF’s current credit rating could have a favorable impact on the facility fee, as well as the interest rate applicable to any borrowings on such line. Other sources and uses of liquidity We have company-owned life insurance policies which are utilized to fund certain non-qualified deferred compensation plans and other employee benefit plans. Certain of our non-qualified deferred compensation plans and other employee benefit plans are employee-directed while others are company-directed. Of the company-owned life insurance policies which fund these plans, certain policies could be used as a source of liquidity for the firm. Those policies against which we could readily borrow had a cash surrender value of $835 million as of September 30, 2021, comprised of $520 million related to employee-directed plans and $315 million related to company-directed plans, and we were able to borrow up to 90%, or $751 million, of the September 30, 2021 total without restriction. To effect any such borrowing, the underlying investments would be converted to money market investments, therefore requiring us to take market risk related to the employee-directed plans. There were no borrowings outstanding against any of these policies as of September 30, 2021. On May 12, 2021, we filed a “universal” shelf registration statement with the SEC pursuant to which we can issue debt, equity and other capital instruments if and when necessary or perceived by us to be opportune. Subject to certain conditions, this registration statement will be effective through May 12, 2024. On July 29, 2021, we announced our firm intention to make an offer for the entire issued and to be issued share capital of U.K.- based Charles Stanley Group PLC (“Charles Stanley”) at a price of £5.15 per share, or approximately £279 million ($387 million as of July 28, 2021). Under the terms of the intended offer, a loan note alternative will be available to Charles Stanley shareholders which will enable eligible Charles Stanley shareholders to elect to receive a loan note in lieu of part or all of the cash consideration to which they would otherwise be entitled under the terms of the offer. The initial interest rate for the loan note alternative for the first year is 0.1%. The note bears interest at a variable rate which resets annually, calculated as the Bank of England’s base rate plus a differential defined in the loan note, with the interest rate not to exceed 1.5% in any period. The transaction, which is subject to FCA approval, is expected to close in the first half of fiscal 2022. We have segregated $400 million in cash to fund the acquisition on the closing date, which is included in “Assets segregated for regulatory purposes and restricted cash” on our Consolidated Statements of Financial Condition as of September 30, 2021. See Note 3 of the Notes to Consolidated Financial Statements of this Form 10‑K for additional information. On October 20, 2021, we announced we had entered into a definitive agreement to acquire TriState Capital Holdings, Inc. (“TriState Capital”) in a combination cash and stock transaction, valued at approximately $1.1 billion. Under the terms of the agreement, TriState Capital common stockholders will receive $6.00 cash and 0.25 RJF shares for each share of TriState Capital common stock, which represents per share consideration of $31.09 based on the closing price of RJF common stock on October 19, 2021. We have entered into an agreement with the sole holder of the TriState Capital Series C Perpetual Non- Cumulative Convertible Non-Voting Preferred Stock (“Series C Convertible Preferred”) pursuant to which the Series C Convertible Preferred will be converted to common shares at the prescribed exchange ratio and cashed out at $30 per share. The TriState Capital Series A Non-Cumulative Perpetual Preferred Stock and Series B Non-Cumulative Perpetual Preferred Stock will remain outstanding and will be converted into equivalent preferred stock of RJF. The transaction, which is subject to customary closing conditions, including regulatory approvals and approval by TriState Capital shareholders, is expected to close in fiscal 2022. We currently have the ability to utilize our cash on hand to fund the acquisition. See Note 3 of the Notes to Consolidated Financial Statements of this Form 10-K for additional information. As part of our ongoing operations, we also enter into contractual arrangements that may require future cash payments, including certificates of deposit, lease obligations and other contractual arrangements, such as for software and various services. See Notes 14 and 15 of the Notes to the Consolidated Financial Statements of this Form 10-K for information regarding our lease obligations and certificates of deposit, respectively. We have entered into investment commitments, lending commitments and other commitments to extend credit for which we are unable to reasonably predict the timing of future payments. See Note 19 of the Notes to Consolidated Financial Statements of this Form 10-K for further information. 60 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Management’s Discussion and Analysis REGULATORY Refer to the discussion of the regulatory environment in which we operate and the impact on our operations of certain rules and regulations in “Item 1 - Business - Regulation” of this Form 10-K. RJF and many of its subsidiaries are each subject to various regulatory capital requirements. As of September 30, 2021, all of our active regulated domestic and international subsidiaries had net capital in excess of minimum requirements. In addition, RJF and Raymond James Bank were categorized as “well-capitalized” as of September 30, 2021. The maintenance of certain risk-based and other regulatory capital levels could influence various capital allocation decisions impacting one or more of our businesses. However, due to the current capital position of RJF and its regulated subsidiaries, we do not anticipate these capital requirements will have a negative impact on our future business activities. See Note 24 of the Notes to Consolidated Financial Statements of this Form 10-K for further information on regulatory capital requirements. CRITICAL ACCOUNTING ESTIMATES The consolidated financial statements are prepared in accordance with GAAP, which require us to make estimates and assumptions that affect the reported amounts of assets and liabilities and the reported amounts of revenues and expenses during any reporting period in our consolidated financial statements. Management has established detailed policies and control procedures intended to ensure the appropriateness of such estimates and assumptions and their consistent application from period to period. For a description of our significant accounting policies, see Note 2 of the Notes to Consolidated Financial Statements of this Form 10-K. Due to their nature, estimates involve judgment based upon available information. Actual results or amounts could differ from estimates and the difference could have a material impact on the consolidated financial statements. Therefore, understanding these critical accounting estimates is important in understanding our reported results of operations and financial position. We believe that of our accounting estimates and assumptions, those described in the following sections involve a high degree of judgment and complexity. Valuation of financial instruments The use of fair value to measure financial instruments, with related gains or losses recognized on our Consolidated Statements of Income and Comprehensive Income, is fundamental to our financial statements and our risk management processes. “Financial instruments” and “Financial instrument liabilities” are reflected on the Consolidated Statements of Financial Condition at fair value. Unrealized gains and losses related to these financial instruments are reflected in our net income or our other comprehensive income/(loss) (“OCI”), depending on the underlying purpose of the instrument. We measure the fair value of our financial instruments in accordance with GAAP, which defines fair value, establishes a framework that we use to measure fair value, and provides for certain disclosures in our financial statements. Fair value is defined by GAAP as the price that would be received to sell an asset or paid to transfer a liability (an exit price) in an orderly transaction between market participants at the measurement date in the principal or most advantageous market for the asset or liability. In determining the fair value of our financial instruments, we use various valuation approaches, including market and/or income approaches. Fair value is a market-based measurement considered from the perspective of a market participant. As such, our fair value measurements reflect assumptions that we believe market participants would use in pricing the asset or liability at the measurement date. A hierarchy for inputs is used in measuring fair value that maximizes the use of observable inputs and minimizes the use of unobservable inputs by requiring that the relevant observable inputs be used when available. The hierarchy is broken down into three levels: Level 1 represents unadjusted quoted prices in active markets for identical instruments; Level 2 represents valuations based on inputs other than unadjusted quoted prices in active markets, but for which all significant inputs are observable; and Level 3 consists of valuation techniques that incorporate one or more significant unobservable inputs and, therefore, requires the greatest use of judgment. The availability of observable inputs can vary from instrument to instrument and, in certain cases, the inputs used to measure fair value may fall into different levels of the fair value hierarchy. In such cases, an instrument’s level within the fair value hierarchy is based on the lowest level of input that is significant to the fair value measurement. Our assessment of the significance of a particular input to the fair value measurement of an instrument requires judgment and consideration of factors specific to the instrument. The fair values for certain of our financial instruments are derived using pricing models and other valuation techniques that involve management judgment. The price transparency of financial instruments is a key determinant of the degree of judgment involved in determining the fair value of our financial instruments. Financial instruments which are actively traded will 61 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Management’s Discussion and Analysis generally have a higher degree of price transparency than financial instruments that are less frequently traded. As a result, the valuation of certain financial instruments which are less frequently traded included management judgment in determining the relevance and reliability of market information available and are generally classified in Level 3 of the fair value hierarchy. See Notes 2 and 4 of the Notes to Consolidated Financial Statements of this Form 10-K for further information about the level within the fair value hierarchy, specific valuation techniques and inputs, and other significant accounting policies pertaining to financial instruments at fair value. Loss provisions Loss provisions for legal and regulatory matters The recorded amount of liabilities related to legal and regulatory matters is subject to significant management judgment. For a description of the significant estimates and judgments associated with establishing such accruals, see the “Contingent liabilities” section of Note 2 of the Notes to Consolidated Financial Statements of this Form 10-K. In addition, refer to Note 19 of the Notes to Consolidated Financial Statements of this Form 10-K for information regarding legal and regulatory matter contingencies as of September 30, 2021. Allowance for credit losses We evaluate certain of our financial assets, including bank loans, to estimate an allowance for credit losses. Effective October 1, 2020, we adopted the CECL accounting guidance which changed the methodology used to measure the allowance for credit losses from an allowance based on incurred losses to an allowance based on expected credit losses over a financial asset’s lifetime. The remaining life of our financial assets is determined by considering contractual terms and expected prepayments, among other factors. We employ multiple methodologies in estimating an allowance for credit losses and our approaches differ by type of financial asset and the risk characteristics within each financial asset type. Our estimates are based on ongoing evaluations of the portfolio, the related credit risk characteristics, and the overall economic and environmental conditions affecting the financial assets. Our process for determining the allowance for credit losses includes a complex analysis of several quantitative and qualitative factors requiring significant management judgment due to matters that are inherently uncertain. This uncertainty can produce volatility in our allowance for credit losses. In addition, the allowance for credit losses could be insufficient to cover actual losses. In such an event, any losses in excess of our allowance would result in a decrease in our net income, as well as a decrease in the level of regulatory capital. See the discussion regarding our methodology in estimating the allowance for credit losses in Note 2 of the Notes to Consolidated Financial Statements of this Form 10-K. RECENT ACCOUNTING DEVELOPMENTS The FASB has issued certain accounting updates which were assessed and either determined to be not applicable or are not expected to have a significant impact on our financial statements. RISK MANAGEMENT Risks are an inherent part of our business and activities. Management of risk is critical to our fiscal soundness and profitability. Our risk management processes are multi-faceted and require communication, judgment and knowledge of financial products and markets. We have a formal Enterprise Risk Management (“ERM”) program to assess and review aggregate risks across the firm. Our management takes an active role in the ERM process, which requires specific administrative and business functions to participate in the identification, assessment, monitoring and control of various risks. The principal risks related to our business activities are market, credit, liquidity, operational, model, and compliance. Governance Our Board of Directors, including its Audit and Risk Committee, oversees the firm’s management and mitigation of risk, reinforcing a culture that encourages ethical conduct and risk management throughout the firm. Senior management communicates and reinforces this culture through three lines of risk management and a number of senior-level management committees. Our first line of risk management, which includes all of our businesses, owns its risks and is responsible for helping to identify, escalate, and mitigate risks arising from its day-to-day activities. The second line of risk management, which includes the Compliance, Legal, and Risk Management departments, supports and provides guidance and oversight to client-facing businesses and other first-line risk management functions in identifying and mitigating risk. The second line of risk management also tests and monitors the effectiveness of controls, escalates risks when appropriate, and reports on these 62 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Management’s Discussion and Analysis risks. The third line of risk management, Internal Audit, independently reviews activities conducted by the previous lines of risk management to assess their management and mitigation of risk, providing additional assurance to the Board of Directors and senior management, with a view toward enhancing our oversight, management, and mitigation of risk. Market risk Market risk is our risk of loss resulting from the impact of changes in market prices on our trading inventory, derivatives and investment positions. We have exposure to market risk primarily through our broker-dealer trading operations and our banking operations. Our broker-dealer subsidiaries, primarily RJ&A, act as market makers and trade debt obligations and equity securities and maintain inventories to ensure availability of securities and to facilitate client transactions. Inventory levels may fluctuate daily as a result of client demand. We also hold investments in agency-backed MBS and agency-backed CMOs within Raymond James Bank’s available-for-sale securities portfolio, and from time-to-time may hold SBA loan securitizations not yet transferred. Our primary market risks relate to interest rates, equity prices, and foreign exchange rates. Interest rate risk results from changes in levels of interest rates, the volatilities of interest rates, mortgage prepayment speeds and credit spreads. Equity risk results from changes in prices of equity securities. Foreign exchange risk results from changes in spot prices, forward prices and volatilities of foreign exchange rates. See Notes 2, 4, 5 and 6 of the Notes to Consolidated Financial Statements of this Form 10-K for fair value and other information regarding our trading inventories, available-for-sale securities and derivative instruments. We regularly enter into underwriting commitments and, as a result, we may be subject to market risk on any unsold shares issued in the offerings to which we are committed. Risk exposure is controlled by limiting our participation, the transaction size or through the syndication process. The Market Risk Management department is responsible for measuring, monitoring, and reporting market risks associated with the firm’s trading and derivative portfolios. While Market Risk Management maintains ongoing communication with the revenue-generating business units, it is independent of such units. Interest rate risk Trading activities We are exposed to interest rate risk as a result of our trading inventory (primarily comprised of fixed income instruments) in our Capital Markets segment. Changes in value of our trading inventory may result from fluctuations in interest rates, credit spreads, equity prices, macroeconomic factors, investor expectations or risk appetites, liquidity, as well as dynamic relationships among these factors. We actively manage interest rate risk arising from our fixed income trading securities through the use of hedging strategies utilizing U.S. Treasury securities, futures contracts, liquid spread products and derivatives. Our primary method for controlling risks within trading inventories is through the use of dollar-based and exposure-based limits. A hierarchy of limits exists at multiple levels, including firm, business unit, desk (e.g., for equities, corporate bonds, municipal bonds), product sub-type (e.g., below-investment-grade positions) and, at times, at the individual position. For derivative positions, which are primarily comprised of interest rate swaps, we have established limits based on a number of factors, including interest rate, foreign exchange spot and forward rates, spread, ratio, basis, and volatility risk. Derivative exposures are also monitored both for the total portfolio and by maturity periods. Trading positions and derivatives are monitored against these limits through daily reports that are distributed to senior management. During volatile markets, we may temporarily reduce limits and/or choose to pare our trading inventories to reduce risk. We monitor Value-at-Risk (“VaR”) for all of our trading portfolios on a daily basis for risk management purposes and as a result of applying the Fed’s Market Risk Rule (“MRR”) for the purpose of calculating our capital ratios. The MRR, also known as the “Risk-Based Capital Guidelines: Market Risk” rule released by the Fed, the OCC and the FDIC, requires us to calculate VaR for all of our trading portfolios, including fixed income, equity, derivatives, and foreign exchange instruments. VaR is an appropriate statistical technique for estimating potential losses in trading portfolios due to typical adverse market movements over a specified time horizon with a suitable confidence level. However, there are inherent limitations of utilizing VaR including: historical movements in markets may not accurately predict future market movements; VaR does not take into account the liquidity of individual positions; VaR does not estimate losses over longer time horizons; and extended periods of one-directional markets potentially distort risks within the portfolio. In addition, should markets become more volatile, actual trading losses may exceed VaR results presented on a single day and might accumulate over a longer time horizon. As a result, management complements VaR with sensitivity analysis and stress testing and employs additional controls such as a daily 63 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Management’s Discussion and Analysis review of trading results, review of aged inventory, independent review of pricing, monitoring of concentrations and review of issuer ratings. To calculate VaR, we use models which incorporate historical simulation. This approach assumes that historical changes in market conditions, such as in interest rates and equity prices, are representative of future changes. Simulation is based on daily market data for the previous twelve months. VaR is reported at a 99% confidence level for a one-day time horizon. Assuming that future market conditions change as they have in the past twelve months, we would expect to incur losses greater than those predicted by our one-day VaR estimates about once every 100 trading days, or about three times per year on average. For regulatory capital calculation purposes, we also report VaR and Stressed VaR numbers for a ten-day time horizon. The VaR model is independently reviewed by our Model Risk Management function. See the “Model risk” section that follows for further information. The modeling of the risk characteristics of trading positions involves a number of assumptions and approximations that management believes to be reasonable. However, there is no uniform industry methodology for estimating VaR, and different assumptions or approximations could produce materially different VaR estimates. As a result, VaR results are more reliable when used as indicators of risk levels and trends within a firm than as a basis for inferring differences in risk-taking across firms. The following table sets forth the high, low, period-end and average daily one-day VaR for all of our trading portfolios, including fixed income and equity instruments, and for our derivatives for the periods and dates indicated. Year ended September 30, 2021 Period-end VaR For the year ended September 30, $ in millions High Low September 30, 2021 September 30, 2020 $ in millions 2021 2020 Daily VaR $ 11 $ 1 $ 1 $ 8 Average daily VaR $ 4 $ 3 Average daily VaR was higher during fiscal 2021 compared to the prior year due to the impact of scenarios of elevated volatility as a result of the COVID-19 pandemic (which commenced in March 2020) on our VaR model during the first half of the year. However, during our fiscal third quarter of 2021, the remaining COVID-19 pandemic-related scenarios fell outside of the VaR model’s 12-month historical simulation period, resulting in period-end VaR decreasing to $1 million as of September 30, 2021 from $8 million as of September 30, 2020. The Fed’s MRR requires us to perform daily back-testing procedures for our VaR model, whereby we compare each day’s projected VaR to its regulatory-defined daily trading losses, which exclude fees, commissions, reserves, net interest income and intraday trading. Regulatory-defined daily trading losses are used to evaluate the performance of our VaR model and are not comparable to our actual daily net revenues. Based on these daily “ex ante” versus “ex post” comparisons, we determine whether the number of times that regulatory-defined daily trading losses exceed VaR is consistent with our expectations at a 99% confidence level. During the year ended September 30, 2021, our regulatory-defined daily losses in our trading portfolios did not exceed our predicted VaR. Separately, RJF provides additional market risk disclosures to comply with the MRR, including 10-day VaR and 10-day Stressed VaR, which are available on our website at https://www.raymondjames.com/investor-relations/financial-information/ filings-and-reports within “Other Reports and Information.” Banking operations Raymond James Bank maintains an interest-earning asset portfolio that is comprised of cash, C&I loans, commercial and residential real estate loans, REIT loans, tax-exempt loans and SBL and other loans, as well as agency-backed MBS and agency-backed CMOs (held in the available-for-sale securities portfolio), and SBA loan securitizations. These interest-earning assets are primarily funded by client deposits. Based on its current asset portfolio, Raymond James Bank is subject to interest rate risk. Raymond James Bank analyzes interest rate risk based on forecasted net interest income, which is the net amount of interest received and interest paid, and the net portfolio valuation, both across a range of interest rate scenarios. One of the objectives of Raymond James Bank’s Asset and Liability Committee is to manage the sensitivity of net interest income to changes in market interest rates. This committee uses several measures to monitor and limit Raymond James Bank’s interest rate risk, including scenario analysis and economic value of equity. To ensure that Raymond James Bank remains within its tolerances established for net interest income, a sensitivity analysis of net interest income to interest rate conditions is estimated under a variety of scenarios. We use simulation models and 64 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Management’s Discussion and Analysis estimation techniques to assess the sensitivity of net interest income to movements in interest rates. The model estimates the sensitivity by calculating interest income and interest expense in a dynamic balance sheet environment using current repricing, prepayment, and reinvestment of cash flow assumptions over a 12-month time horizon. Assumptions used in the model include interest rate movement, the slope of the yield curve, and balance sheet composition and growth. The model also considers interest rate-related risks such as pricing spreads, pricing of client cash accounts, and prepayments. Various interest rate scenarios are modeled in order to determine the effect those scenarios may have on net interest income. The following table is an analysis of Raymond James Bank’s estimated net interest income over a 12-month period based on instantaneous shifts in interest rates (expressed in basis points) using our asset/liability model, which assumes that interest rates do not decline below zero. While not presented, additional rate scenarios are performed, including interest rate ramps and yield curve shifts that may more realistically mimic the speed of potential interest rate movements. We also perform simulations on time horizons of up to five years to assess longer-term impacts to various interest rate scenarios. On a quarterly basis, we test expected model results to actual performance. Additionally, any changes made to key assumptions in the model are documented and approved by Raymond James Bank’s Asset and Liability Committee. Instantaneous changes in rate Net interest income ($ in millions) Projected change in net interest income +200 +100 0 -25 $974 $918 $720 $693 35% 28% — (4)% Refer to “Management’s Discussion and Analysis of Financial Condition and Results of Operations - Net interest analysis” of this Form 10-K for a discussion of the impact changes in short-term interest rates could have on the firm’s operations. In addition, we utilize a hedging strategy using interest rate swaps as a result of Raymond James Bank’s asset and liability management process. For further information regarding this hedging strategy, see Note 2 of the Notes to Consolidated Financial Statements of this Form 10-K. The following table shows the contractual maturities of our bank loan portfolio at September 30, 2021, including contractual principal repayments. This table does not include any estimates of prepayments, which could shorten the average loan lives and cause the actual timing of the loan repayments to differ significantly from those shown in the table. $ in millions C&I loans CRE loans REIT loans Tax-exempt loans Residential mortgage loans SBL and other Total loans held for investment Held for sale loans Total loans Due in One year or less > One year – five years > Five years Total $ 257 $ 4,663 $ 3,520 $ 727 168 — — 6,067 7,219 — 1,637 924 59 6 39 7,328 14 508 20 1,262 5,312 — 10,622 131 $ 7,219 $ 7,342 $ 10,753 $ 8,440 2,872 1,112 1,321 5,318 6,106 25,169 145 25,314 65 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Management’s Discussion and Analysis The following table shows the distribution of the recorded investment of those bank loans that mature in more than one year between fixed and adjustable interest rate loans at September 30, 2021. $ in millions C&I loans CRE loans REIT loans Tax-exempt loans Residential mortgage loans SBL and other Total loans held for investment Held for sale loans Total loans Interest rate type Fixed Adjustable Total $ 303 $ 7,880 $ 90 — 1,321 198 — 1,912 1 2,055 944 — 5,120 39 16,038 144 $ 1,913 $ 16,182 $ 8,183 2,145 944 1,321 5,318 39 17,950 145 18,095 Contractual loan terms for C&I, CRE, REIT and residential mortgage loans may include an interest rate floor, cap and/or fixed interest rates for a certain period of time, which would impact the timing of the interest rate reset for the respective loan. See the discussion within the “Management’s Discussion and Analysis of Financial Condition and Results of Operations - Risk management - Credit risk - Risk monitoring process” section of this Form 10-K for additional information regarding Raymond James Bank’s interest-only residential mortgage loan portfolio. In our available-for-sale securities portfolio, we hold primarily fixed-rate agency-backed MBS and agency-backed CMOs which are carried at fair value on our Consolidated Statements of Financial Condition, with changes in the fair value of the portfolio recorded through OCI on our Consolidated Statements of Income and Comprehensive Income. At September 30, 2021, our available-for-sale securities portfolio had a fair value of $8.32 billion with a weighted-average yield of 1.14% and a weighted-average life of approximately four years. See Note 5 of the Notes to Consolidated Financial Statements of this Form 10-K for additional information. Equity price risk We are exposed to equity price risk as a result of our capital markets activities. Our broker-dealer activities are generally client- driven, and we carry equity securities as part of our trading inventory to facilitate such activities, although the amounts are not as significant as our fixed income trading inventory. We attempt to reduce the risk of loss inherent in our inventory of equity securities by monitoring those security positions each day and establishing position limits. Equity securities held in our trading inventory are generally included in VaR. In addition, we have a private equity portfolio, included in “Other investments” on our Consolidated Statements of Financial Condition, which is comprised of various direct investments, as well as investments in third-party private equity funds and various legacy private equity funds which we sponsor. Of the total private equity investments at September 30, 2021 of $169 million, the portion we owned was $120 million. See Note 4 of the Notes to Consolidated Financial Statements of this Form 10-K for additional information on this portfolio. Foreign exchange risk We are subject to foreign exchange risk due to our investments in foreign subsidiaries, as well as transactions and resulting balances denominated in a currency other than the U.S. dollar. For example, our bank loan portfolio includes loans which are denominated in Canadian dollars, totaling $1.29 billion and $1.05 billion at September 30, 2021 and 2020, respectively, when converted to the U.S. dollar. A majority of such loans are held by Raymond James Bank’s Canadian subsidiary, which is discussed in the following sections. Investments in foreign subsidiaries Raymond James Bank has an investment in a Canadian subsidiary, resulting in foreign exchange risk. To mitigate its foreign exchange risk, Raymond James Bank utilizes short-term, forward foreign exchange contracts. These derivatives are primarily accounted for as net investment hedges in the consolidated financial statements. See Notes 2 and 6 of the Notes to Consolidated Financial Statements of this Form 10-K for further information regarding these derivatives. We had foreign exchange risk in our investment in RJ Ltd. of CAD 346 million at September 30, 2021, which was not hedged. Foreign exchange gains/losses related to this investment are primarily reflected in OCI on our Consolidated Statements of 66 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Management’s Discussion and Analysis Income and Comprehensive Income. See Note 20 of the Notes to Consolidated Financial Statements of this Form 10-K for further information regarding our components of OCI. We also have foreign exchange risk associated with our investments in subsidiaries located in Europe. These investments are not hedged and we do not believe we had material foreign exchange risk either individually, or in the aggregate, pertaining to these subsidiaries as of September 30, 2021. As previously noted, on July 29, 2021 we announced our intention to make an offer for the entire issued and to be issued share capital of U.K.-based Charles Stanley at a price of £5.15 per share, or approximately £279 million. Prior to closing, we will use U.S. dollars to purchase the required British pounds sterling (“GBP”) to be used at closing. Upon closing, this transaction will increase our foreign exchange exposure associated with investments in subsidiaries located in Europe. Transactions and resulting balances denominated in a currency other than the U.S. dollar We are subject to foreign exchange risk due to our holdings of cash and certain other assets and liabilities resulting from transactions denominated in a currency other than the U.S. dollar. Any currency-related gains/losses arising from these foreign currency denominated balances are reflected in “Other” revenues in our Consolidated Statements of Income and Comprehensive Income. The foreign exchange risk associated with a portion of such transactions and balances denominated in foreign currency are mitigated utilizing short-term, forward foreign exchange contracts. Such derivatives are not designated hedges and therefore, the related gains/losses are included in “Other” revenues in our Consolidated Statements of Income and Comprehensive Income. See Note 6 of the Notes to Consolidated Financial Statements of this Form 10-K for information regarding our derivatives. Credit risk Credit risk is the risk of loss due to adverse changes in a borrower’s, issuer’s or counterparty’s ability to meet its financial obligations under contractual or agreed-upon terms. The nature and amount of credit risk depends on the type of transaction, the structure and duration of that transaction, and the parties involved. Credit risk is an integral component of the profit assessment of lending and other financing activities. The initial decline in economic activity as a result of the COVID-19 pandemic caused increased credit risk particularly with regard to companies in sectors that were most significantly impacted by the economic disruption. The speed and magnitude in which various sectors have recovered since the onset of the pandemic has been continually evolving. Given the stresses on certain of our clients’ liquidity, we enhanced our credit monitoring activities, with an increased focus on monitoring our credit exposures and counterparty credit risk. In addition, since the onset of the COVID-19 pandemic, Raymond James Bank has enacted risk mitigation strategies including, but not limited to, the sale of loans in those sectors with a high likelihood of adverse impact arising from the pandemic. Although economic conditions have generally improved, we have maintained our increased focus on monitoring our credit exposures and counterparty credit risk. Brokerage activities We are engaged in various trading and brokerage activities in which our counterparties primarily include broker-dealers, banks and other financial institutions. We are exposed to risk that these counterparties may not fulfill their obligations. In addition, certain commitments, including underwritings, may create exposure to individual issuers and businesses. The risk of default depends on the creditworthiness of the counterparty and/or the issuer of the instrument. In addition, we may be subject to concentration risk if we hold large positions in or have large commitments to a single counterparty, borrower, or group of similar counterparties or borrowers (e.g., in the same industry). We seek to mitigate these risks by imposing and monitoring individual and aggregate position limits within each business segment for each counterparty, conducting regular credit reviews of financial counterparties, reviewing security and loan concentrations, holding and calculating the fair value of collateral on certain transactions and conducting business through clearing organizations, which may guarantee performance. See Notes 2, 6 and 7 of the Notes to Consolidated Financial Statements of this Form 10-K for further information about our credit risk mitigation related to derivatives and collateralized agreements. Our client activities involve the execution, settlement, and financing of various transactions on behalf of our clients. Client activities are transacted on either a cash or margin basis. Credit exposure results from client margin loans, which are monitored daily and are collateralized by the securities in the clients’ accounts. We monitor exposure to industry sectors and individual securities and perform analysis on a daily basis in connection with our margin lending activities. We adjust our margin requirements if we believe our risk exposure is not appropriate based on market conditions. In addition, when clients execute a 67 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Management’s Discussion and Analysis purchase, we are at some risk that the client will default on their financial obligation associated with the trade. If this occurs, we may have to liquidate the position at a loss. We offer loans to financial advisors for recruiting and retention purposes. We have credit risk and may incur a loss primarily in the event that such borrower is no longer affiliated with us. See Notes 2 and 9 of the Notes to Consolidated Financial Statements of this Form 10-K for further information about our loans to financial advisors. Banking activities Raymond James Bank has a substantial loan portfolio. While our bank loan portfolio is diversified, a significant downturn in the overall economy, such as that experienced in our fiscal year 2020 as a result of the COVID-19 pandemic, deterioration in real estate values or a significant issue within any sector or sectors where we have a concentration will generally result in large provisions for credit losses and/or charge-offs. Conversely, should the economy recover at a faster pace than initially forecasted, or the negative impact of the significant downturn event be less than originally projected, we may experience a benefit for credit losses and/or recovery of amounts previously charged off, the timing and magnitude of which can be uncertain. We determine the allowance required for specific loan grades based on relative risk characteristics of the loan portfolio. On an ongoing basis, we evaluate our methods for determining the allowance for each class of loans and make enhancements we consider appropriate. Our strategy for credit risk management related to bank loans includes well-defined credit policies, uniform underwriting criteria, and ongoing risk monitoring and review processes for all corporate, tax-exempt, residential, SBL and other credit exposures. The strategy also includes diversification on a geographic, industry and client level, regular credit examinations and management reviews of all corporate and tax-exempt loans as well as individual delinquent residential loans. The credit risk management process also includes an annual independent review of the credit risk monitoring process that performs assessments of compliance with credit policies, risk ratings, and other critical credit information. We seek to identify potential problem loans early, record any necessary risk rating changes and charge-offs promptly, and maintain appropriate reserve levels for expected losses. We utilize a comprehensive credit risk rating system to measure the credit quality of individual corporate and tax-exempt loans and related unfunded lending commitments, including the probability of default and/or loss given default of each corporate and tax-exempt loan and commitment outstanding. For our SBL and residential mortgage loans, we utilize the credit risk rating system used by bank regulators in measuring the credit quality of each homogeneous class of loans. Our allowance for credit losses methodology is described in Note 2 of the Notes to Consolidated Financial Statements of this Form 10-K. As our bank loan portfolio is segregated into six portfolio segments, likewise, the allowance for credit losses is segregated by these same segments. The risk characteristics relevant to each portfolio segment are as follows. C&I: Loans in this segment are made to businesses and are generally secured by all assets of the business. Repayment is expected from the cash flows of the respective business. Unfavorable economic and political conditions, including the resultant decrease in consumer or business spending, may have an adverse effect on the credit quality of loans in this segment. CRE: Loans in this segment are primarily secured by income-producing properties. For owner-occupied properties, the cash flows are derived from the operations of the business, and the underlying cash flows may be adversely affected by the deterioration in the financial condition of the operating business. The underlying cash flows generated by non-owner- occupied properties may be adversely affected by increased vacancy and rental rates, which are monitored on a quarterly basis. This portfolio segment includes CRE construction loans which also look at other risks such as project budget overruns and performance variables related to the contractor and subcontractors. With respect to commercial construction of residential developments, there is also the risk that the builder has a geographical concentration of developments. Adverse information arising from any of these factors may have a negative effect on the credit quality of loans in this segment. REIT: Loans in this segment are made to businesses that own or finance income-producing real estate across various property sectors. This portfolio segment may include extensions of credit to companies that engage in real estate development. Repayment of these loans is dependent on income generated from real estate properties or the sale of real estate. A portion of this segment may consist of loans secured by residential product types (single-family residential, including condominiums and land held for residential development) within a range of markets. Deterioration in the financial condition of the operating business, reductions in the value of real estate, as well as increased vacancy and rental rates may all adversely affect the loans in this segment. 68 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Management’s Discussion and Analysis Tax-exempt: Loans in this segment are made to governmental and nonprofit entities and are generally secured by a pledge of revenue and, in some cases, by a security interest in or a mortgage on the asset being financed. For loans to governmental entities, repayment is expected from a pledge of certain revenues or taxes. For nonprofit entities, repayment is expected from revenues which may include fundraising proceeds. These loans are subject to demographic risk, therefore much of the credit assessment of tax-exempt loans is driven by the entity’s revenue base and the general economic environment. Adverse developments in either of these areas may have a negative effect on the credit quality of loans in this segment. Residential mortgage (includes home equity loans/lines): All of our residential mortgage loans adhere to stringent underwriting parameters pertaining to credit score and credit history, debt-to-income ratio of borrower, loan-to-value (“LTV”), and combined LTV (including second mortgage/home equity loans). We do not originate or purchase adjustable rate mortgage (“ARM”) loans with negative amortization, reverse mortgages, or loans to subprime borrowers. Loans with deeply discounted teaser rates are also not originated or purchased. All loans in this segment are collateralized by residential real estate and repayment is primarily dependent on the credit quality of the individual borrower. A decline in the strength of the economy, particularly unemployment rates and housing prices, among other factors, could have a significant effect on the credit quality of loans in this segment. SBL and other: Loans in this segment are collateralized generally by the borrower’s marketable securities at advance rates consistent with industry standards. These loans are monitored daily for adherence to LTV guidelines and when a loan exceeds the required LTV, a collateral call is issued. Past due loans are minimal as any past due amounts result in a notice to the client for payment or the potential sale of the collateral which will bring the loan to a current status. In evaluating credit risk, we consider trends in loan performance, the level of allowance coverage relative to similar banking institutions, industry or client concentrations, the loan portfolio composition and macroeconomic factors (both current and forecasted). These factors have a potentially negative impact on loan performance and net charge-offs. Our allowance for credit losses as of September 30, 2021 was determined under the CECL model due to our October 1, 2020 adoption of the standard. See Notes 2 and 8 of the Notes to Consolidated Financial Statements of this Form 10-K for further information. Our allowance for credit losses, as well as our methodologies and assumptions used in estimating the allowance, are regularly evaluated to determine if our methods and estimates continue to be appropriate for each class of loans, with adjustments made on a quarterly basis. Several factors were taken into consideration in evaluating the allowance for credit losses at September 30, 2021, including loan and borrower characteristics, such as internal risk ratings, delinquency status, collateral type and the remaining term of the loan adjusted for expected prepayments. In addition, the estimate of credit losses considered the relatively small amount of net charge-offs during the period, the level of nonperforming loans, and the impact of the COVID-19 pandemic. We also considered the uncertainty related to certain industry sectors, including commercial real estate, and the extent of credit exposure to specific borrowers within the portfolio. Finally, we considered current economic conditions that might impact the portfolio. We continue to assess the impact of both the COVID-19 pandemic and the economic recovery therefrom, as new information becomes available regarding the financial repercussions to our borrowers, the risk ratings for individual loans will be updated and the allowance will be adjusted accordingly. 69 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Management’s Discussion and Analysis The following table presents our changes in the allowance for credit losses related to our bank loan portfolio. Year ended September 30, $ in millions 2021 2020 2019 2018 2017 Allowance for credit losses beginning of year $ Impact of CECL Adoption Provision/(benefit) for credit losses Charge-offs: C&I loans CRE loans REIT loans Residential mortgage loans Total charge-offs Recoveries: CRE loans Residential mortgage loans Total recoveries Net charge-offs Foreign exchange translation adjustment Allowance for credit losses end of year (1) Allowance for credit losses as a % of total bank loans held for investment $ 354 9 (32) (4) (10) — — (14) — 1 1 (13) 2 320 $ 218 — 233 (96) (2) (2) — (100) — 2 2 (98) 1 $ 203 $ 190 $ — 22 (2) (5) — (1) (8) — 2 2 (6) (1) — 20 (10) — — — (10) — 2 2 (8) 1 $ 354 $ 218 $ 203 $ 197 — 13 (26) — — (1) (27) 5 1 6 (21) 1 190 1.27 % 1.65 % 1.04 % 1.04 % 1.11 % (1) The allowance for credit losses at September 30, 2021 was computed under the CECL methodology, while the prior years were computed under the incurred loss methodology. See further explanation of the current year benefit for credit losses in “Item 7 - Management’s Discussion and Analysis of Financial Condition and Results of Operations - Results of Operations - Raymond James Bank” of this Form 10-K. The level of charge-off activity is a factor that is considered in evaluating the potential severity of future credit losses. The following tables present net loan (charge-offs)/recoveries and the percentage of net loan (charge-offs)/recoveries to the average outstanding loan balances by loan portfolio segment. Year ended September 30, 2021 2020 2019 Net loan (charge-off)/ recovery amount (1) % of avg. outstanding loans Net loan (charge-off)/ recovery amount (1) % of avg. outstanding loans Net loan (charge-off)/ recovery amount (1) % of avg. outstanding loans $ $ (4) (10) — 1 (13) 0.05 % $ 0.37 % — % 0.02 % 0.06 % $ (96) (2) (2) 2 (98) 1.22 % $ 0.08 % 0.15 % 0.04 % 0.45 % $ (2) (5) — 1 (6) 0.02 % 0.22 % — % 0.02 % 0.03 % Year ended September 30, 2018 2017 Net loan (charge-off)/ recovery amount (1) % of avg. outstanding loans Net loan (charge-off)/ recovery amount (1) % of avg. outstanding loans $ $ (10) — 2 (8) 0.13 % $ — % 0.06 % 0.04 % $ (26) 5 — (21) 0.36 % 0.30 % — % 0.13 % $ in millions C&I loans CRE loans REIT loans Residential mortgage loans Total $ in millions C&I loans CRE loans Residential mortgage loans Total (1) Charge-offs related to loan sales amounted to $4 million, $87 million, $2 million, $9 million and $26 million for the years ended September 30, 2021, 2020, 2019, 2018, and 2017, respectively. 70 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Management’s Discussion and Analysis The level of nonperforming loans is another indicator of potential future credit losses. The following tables present the nonperforming loans balance and total allowance for credit losses for the periods presented. $ in millions C&I loans CRE loans REIT loans Tax-exempt loans Residential mortgage loans SBL and other 2021 September 30, 2020 2019 Nonperforming loan balance Allowance for credit losses balance (1) Nonperforming loan balance Allowance for credit losses balance (1) Nonperforming loan balance Allowance for credit losses balance (1) $ 39 20 — — 15 — $ 191 $ 66 22 2 35 4 2 14 — — 14 — $ 200 $ 81 36 14 18 5 $ 19 8 — — 16 — 139 34 15 9 16 5 218 Total nonperforming loans held for investment (2) $ Total nonperforming loans as a % of total bank loans 74 $ 320 $ 30 $ 354 $ 43 $ 0.29 % 0.14 % 0.21 % (1) The allowance for credit losses at September 30, 2021 was computed under the CECL methodology, while the prior years were computed under the incurred loss methodology. (2) Total nonperforming loans held for investment at September 30, 2021 included $61 million of nonperforming loans which were current pursuant to their contractual terms, including a $39 million C&I loan. $ in millions C&I loans CRE loans REIT loans Tax-exempt loans Residential mortgage loans SBL and other Total nonperforming loans held for investment Total nonperforming loans as a % of total bank loans September 30, 2018 2017 Nonperforming loan balance Allowance for credit losses balance (1) Nonperforming loan balance Allowance for credit losses balance (1) $ $ 2 — — — 23 — 25 $ 123 $ 33 17 9 17 4 $ 203 $ 5 — — — 34 — 39 $ $ 120 28 15 6 17 4 190 0.12 % 0.23 % (1) The allowance for credit losses at September 30, 2021 was computed under the CECL methodology, while the prior years were computed under the incurred loss methodology. The nonperforming loan balances in the preceding table exclude $8 million, $10 million, $12 million, $12 million and $14 million as of September 30, 2021, 2020, 2019, 2018, and 2017, respectively, of residential TDRs which were returned to accrual status in accordance with our policy. The following table presents total nonperforming assets, including the nonperforming loans in the preceding table and other real estate acquired in the settlement of residential mortgages, as a percentage of Raymond James Bank’s total assets. $ in millions Total nonperforming assets (1) Year ended September 30, 2021 2020 2019 2018 2017 $ 74 $ 32 $ 46 $ 28 $ 44 Total nonperforming assets as a % of Raymond James Bank’s total assets 0.21 % (1) Total nonperforming assets at September 30, 2021 included $61 million of nonperforming loans which were current pursuant to their contractual terms, 0.20 % 0.12 % 0.18 % 0.10 % including a $39 million C&I loan. Although our nonperforming assets as a percentage of Raymond James Bank’s assets remained low as of September 30, 2021, prolonged market deterioration could result in an increase in our nonperforming assets, an increase in our allowance for credit losses and/or an increase in net charge-offs in future periods, although the extent will depend on future developments that are highly uncertain. See Note 8 in the Notes to the Consolidated Financial Statements of this Form 10-K for loan categories as a percentage of total bank loans. 71 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Management’s Discussion and Analysis We have received requests from certain borrowers for forbearance, which is generally a short-term deferral of their loan payments or modification of certain covenant terms driven or exacerbated by the economic impacts of the COVID-19 pandemic. Based on the amortized costs, approximately $13 million and $3 million of our corporate and residential loans, respectively, were in active forbearance as of September 30, 2021. As certain borrowers exit forbearance, we have received requests for loan modifications, including repayment plans. In accordance with the CARES Act and the Consolidated Appropriations Act, 2021, we are not applying TDR classification to any COVID-19 related loan modifications performed from March 1, 2020 through December 31, 2021, to borrowers who were current as of December 31, 2019. As of September 30, 2021, we had residential loans of $10 million for which the borrower had requested a loan modification, where the request had been initiated but not completed or approved. As the delinquency status is not affected for loans that are in active forbearance or for loan modifications that have not yet been approved, the recognition of charge-offs, delinquencies, and nonaccrual status could be delayed for those borrowers who would have otherwise moved into past due or nonaccrual status. Forbearance and modification requests have continued to decline and the majority of the borrowers that have exited forbearance but have not requested loan modifications, have become current on their principal and interest payments. Loan underwriting policies A component of Raymond James Bank’s credit risk management strategy is conservative, well-defined policies and procedures. Raymond James Bank’s underwriting policies for the major types of loans are described in the following sections. Residential mortgage and SBL and other loan portfolios Our residential mortgage loan portfolio consists of first mortgage loans originated by us via referrals from our PCG financial advisors and the general public, as well as first mortgage loans purchased by us. All of our residential mortgage loans adhere to strict underwriting parameters pertaining to credit score and credit history, debt-to-income ratio of the borrower, LTV and combined LTV (including second mortgage/home equity loans). As of September 30, 2021, 96% of the residential mortgage loan portfolio consisted of owner-occupant borrowers (75% for their primary residences and 21% for second home residences). Approximately 37% of the first lien residential mortgage loans were ARM loans, which receive interest-only payments based on a fixed rate for an initial period of the loan and then become fully amortizing, subject to annual and lifetime interest rate caps. A significant portion of our originated 15 or 30-year fixed-rate mortgage loans are sold in the secondary market. Our SBL and other portfolio is primarily comprised of loans fully collateralized by client’s marketable securities and represented 24% of our total loan portfolio as of September 30, 2021. The underwriting policy for the SBL and other portfolio primarily includes a review of collateral, including LTV, and a review of repayment history. While we have chosen not to participate in any government-sponsored loan modification programs, our loan modification policy takes into consideration some of the programs’ parameters and supports every effort to assist borrowers within the guidelines of safety and soundness. In general, we consider the qualification terms outlined in the government-sponsored programs as well as the affordability test and other factors. We retain flexibility to determine the appropriate modification structure and required documentation to support the borrower’s current financial situation before approving a modification. Short sales are also used by us to mitigate credit losses. Corporate and tax-exempt loan portfolios Our corporate and tax-exempt loan portfolios were comprised of approximately 500 borrowers, the majority of which are underwritten, managed and reviewed at our corporate headquarters location, which facilitates close monitoring of the portfolio by credit risk personnel, relationship officers and senior bank executives. Our corporate loan portfolio is diversified among a number of industries in both the U.S. and Canada and is comprised of project finance real estate loans, commercial lines of credit and term loans, the majority of which are participations in Shared National Credit (“SNC”) or other large syndicated loans, and tax-exempt loans. We are sometimes involved in the syndication of the loan at inception and some of these loans have been purchased in secondary trading markets. The remainder of the corporate loan portfolio is comprised of smaller participations and direct loans. There are no subordinated loans or mezzanine financings in the corporate loan portfolio. Our tax-exempt loans are long-term loans to governmental and nonprofit entities. These loans generally have lower overall credit risk, but are subject to other risks that are not usually present with corporate clients, including the risk associated with the constituency served by a local government and the risk in ensuring an obligation has appropriate tax treatment. Regardless of the source, all corporate and tax-exempt loans are independently underwritten to our credit policies and are subject to approval by a loan committee, and credit quality is monitored on an ongoing basis by our lending staff. Our credit policies include criteria related to LTV limits based upon property type, single borrower loan limits, loan term and structure parameters (including guidance on leverage, debt service coverage ratios and debt repayment ability), industry concentration 72 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Management’s Discussion and Analysis limits, secondary sources of repayment, municipality demographics, and other criteria. A large portion of our corporate loans are to borrowers in industries in which we have expertise through coverage provided by our Capital Markets research analysts. Approximately half of our corporate borrowers are public companies. Our corporate loans are generally secured by all assets of the borrower, in some instances are secured by mortgages on specific real estate, and with respect to tax-exempt loans, are generally secured by a pledge of revenue. In a limited number of transactions, loans in the portfolio are extended on an unsecured basis. In addition, corporate and tax-exempt loans are subject to regulatory review. Risk monitoring process Another component of credit risk strategy for our bank loan portfolio is the ongoing risk monitoring and review processes, including our internal loan review process, for all residential, SBL, corporate and tax-exempt credit exposures, as well as our rigorous processes to manage and limit credit losses arising from loan delinquencies. There are various other factors included in these processes, depending on the loan portfolio. Residential mortgage and SBL and other loan portfolios The collateral securing our SBL and other portfolio is monitored on a recurring basis, with marketable collateral monitored on a daily basis. Collateral adjustments, as triggered by our monitoring procedures, are made by the borrower as necessary to ensure our loans are adequately secured, resulting in minimizing our credit risk. Collateral calls have been minimal relative to our SBL and other portfolio with no losses incurred to date. We track and review many factors to monitor credit risk in our residential mortgage loan portfolio. The factors include, but are not limited to: loan performance trends, loan product parameters and qualification requirements, borrower credit scores, level of documentation, loan purpose, geographic concentrations, average loan size, risk rating and LTV ratios. See Note 8 in the Notes to Consolidated Financial Statements of this Form 10-K for additional information. The following table presents a summary of delinquent residential mortgage loans, the vast majority of which are first mortgage loans, which are comprised of loans which are two or more payments past due as well as loans in the process of foreclosure. Amounts in the following table do not include residential loans to borrowers who were granted forbearance as a result of the COVID-19 pandemic and whose loans were not considered delinquent prior to the forbearance. Such loans may be considered delinquent after the forbearance period or completion of loss mitigation efforts, depending on their payment status. As a result, the amount of residential loans considered delinquent may increase significantly in the future. Amount of delinquent residential loans Delinquent residential loans as a percentage of outstanding loan balances $ in millions September 30, 2021 September 30, 2020 30-89 days 90 days or more Total 30-89 days 90 days or more Total $ $ 4 $ 3 $ 6 $ 7 $ 10 10 0.08 % 0.06 % 0.11 % 0.14 % 0.19 % 0.20 % Our September 30, 2021 percentage compares favorably to the national average for over 30 day delinquencies of 2.67%, as most recently reported by the Fed. To manage and limit credit losses, we maintain a rigorous process to manage our loan delinquencies. With all residential first mortgages serviced by a third party, the primary collection effort resides with the servicer. Our personnel direct and actively monitor the servicers’ efforts through extensive communications regarding individual loan status changes and requirements of timely and appropriate collection or property management actions and reporting, including management of third parties used in the collection process (e.g., appraisers, attorneys, etc.). Additionally, every residential mortgage loan over 60 days past due is reviewed by our personnel monthly and documented in a written report detailing delinquency information, balances, collection status, appraised value, and other data points. Our senior management meets quarterly to discuss the status, collection strategy and charge-off recommendations on every residential mortgage loan over 60 days past due. Updated collateral valuations are obtained for loans over 90 days past due and charge-offs are taken on individual loans based on these valuations. 73 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Management’s Discussion and Analysis Credit risk is also managed by diversifying the residential mortgage portfolio. Most of the loans in our residential loan portfolio are to PCG clients across the U.S. The following table details the geographic concentrations (top five states) of our one-to-four family residential mortgage loans. Loans outstanding as a % of total residential mortgage loans Loans outstanding as a % of total bank loans September 30, 2021 CA FL TX NY CO 25.6% 17.6% 8.8% 7.9% 4.0% 5.4% 3.7% 1.9% 1.7% 0.8% Loans where borrowers may be subject to payment increases include ARM loans with terms that initially require payment of interest only. Payments may increase significantly when the interest-only period ends and the loan principal begins to amortize. At September 30, 2021 and 2020, these loans totaled $1.97 billion and $1.67 billion, respectively, or approximately 37% and 34% of the residential mortgage portfolio, respectively. The weighted-average number of years before the remainder of the loans, which were still in their interest-only period at September 30, 2021, begins amortizing is 6 years. Corporate and tax-exempt loans Credit risk in our corporate and tax-exempt loan portfolios is monitored on an individual loan basis for trends in borrower operating performance, payment history, credit ratings, collateral performance, loan covenant compliance, semi-annual SNC exam results, municipality demographics and other factors including industry performance and concentrations. As part of the credit review process, the loan grade is reviewed at least quarterly to confirm the appropriate risk rating for each credit. The individual loan ratings resulting from the SNC exams are incorporated in our internal loan ratings when the ratings are received. If the SNC rating is lower on an individual loan than our internal rating, the loan is downgraded. While we consider historical SNC exam results in our loan ratings methodology, differences between the SNC exam and internal ratings on individual loans typically arise due to subjectivity of the loan classification process. Downgrades resulting from these differences may result in additional provisions for credit losses in periods when SNC exam results are received. The majority of our tax-exempt loan portfolio is comprised of loans to investment-grade borrowers. See Note 2 of the Notes to Consolidated Financial Statements of this Form 10-K for additional information on our allowance for credit losses policies. Credit risk is managed by diversifying the corporate bank loan portfolio. Our corporate bank loan portfolio does not contain a significant concentration in any single industry. The following table details the industry concentrations (top five categories) of our corporate bank loans. Loans outstanding as a % of total corporate bank loans Loans outstanding as a % of total bank loans September 30, 2021 Office real estate Consumer products and services Business systems and services Automotive/transportation Multi-family 7.4% 6.8% 6.7% 6.3% 5.9% 3.6% 3.4% 3.3% 3.1% 2.9% The COVID-19 pandemic negatively impacted our corporate loan portfolio in fiscal 2020. Although economic conditions have improved and we reduced our exposure and revised our credit limits related to sectors that we believe to be most vulnerable to the COVID-19 pandemic, such as the energy, airlines, entertainment and leisure, restaurant and gaming sectors, we may experience further losses on our remaining loans to borrowers in these sectors, particularly if economic conditions do not continue to improve in the future. In addition, we continue to monitor our exposure to office real estate, where trends have changed rapidly and possibly permanently as a result of the COVID-19 pandemic, and may experience additional losses on loans in this sector in the future. We may also experience further losses on corporate loans in other industries as a direct or indirect result of the pandemic, including on our CRE loans secured by retail and hospitality properties. Liquidity risk See “Item 7 - Management’s Discussion and Analysis of Financial Condition and Results of Operations - Liquidity and capital resources” of this Form 10-K for information regarding our liquidity and how we manage liquidity risk. 74 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Management’s Discussion and Analysis Operational risk Operational risk generally refers to the risk of loss resulting from our operations, including, but not limited to, business disruptions, improper or unauthorized execution and processing of transactions, deficiencies in our technology or financial operating systems and inadequacies or breaches in our control processes including cybersecurity incidents (see “Item 1A - Risk Factors” of this Form 10-K for a discussion of certain cybersecurity risks). These risks are less direct than credit and market risk, but managing them is critical, particularly in a rapidly changing environment with increasing transaction volumes and complexity. We operate different businesses in diverse markets and are reliant on the ability of our employees and systems to process a large number of transactions. In the event of a breakdown or improper operation of systems or improper action by employees, we could suffer financial loss, regulatory sanctions and damage to our reputation. In order to mitigate and control operational risk, we have developed and continue to enhance specific policies and procedures that are designed to identify and manage operational risk at appropriate levels throughout the organization and within such departments as Finance, Operations, Information Technology, Legal, Compliance, Risk Management and Internal Audit. These control mechanisms attempt to ensure that operational policies and procedures are being followed and that our various businesses are operating within established corporate policies and limits. In addition, we have created business continuity plans for critical systems, and redundancies are built into the systems as deemed appropriate. We have an Operational Risk Management Committee comprised of members of senior management, which reviews and addresses operational risks across our businesses. The committee establishes risk appetite levels for major operational risks, monitors operating unit performance for adherence to defined risk tolerances, and establishes policies for risk management at the enterprise level. In response to the COVID-19 pandemic, we activated and successfully executed on our business continuity protocols and continue to monitor the COVID-19 pandemic under such protocols. We have endeavored to protect the health and well-being of our associates and our clients while ensuring the continuity of business operations for our clients. As a result, a substantial portion of our associates continue to work remotely. The firm continues to monitor conditions and has developed and is implementing a phased approach to reopening our offices which complies with all applicable laws, regulations, and CDC guidelines. As of September 30, 2021, we had reopened most of our offices in a limited capacity and have been operating under strict public health and safety protocols in such locations. We are planning for a full return to office in the second quarter of our fiscal 2022, which will include more work location flexibility for our associates; however, disruptions caused by variants may impact the timing of the implementation of these plans. Periods of severe market volatility, such as those that arose most notably in fiscal 2020 in response to the onset of the COVID-19 pandemic, can result in a significantly higher level of transactions on specific days and other activity which may present operational challenges from time to time that may result in losses. These losses can result from, but are not limited to, trade errors, failed transaction settlements, late collateral calls to borrowers and counterparties, or interruptions to our system processing. We did not incur any significant losses related to such operational challenges during the year ended September 30, 2021. As more fully described in the discussion of our business technology risks included in various risk factors presented in “Item 1A - Risk Factors” of this Form 10-K, despite our implementation of protective measures and endeavoring to modify them as circumstances warrant, our computer systems, software and networks may be vulnerable to human error, natural disasters, power loss, cyber-attacks and other information security breaches, and other events that could have an impact on the security and stability of our operations. Model risk Model risk refers to the possibility of unintended business outcomes arising from the design, implementation or use of models. Models are used throughout the firm for a variety of purposes such as the valuation of financial instruments, the calculation of our allowance for credit losses, assessing risk, stress testing, and to assist in making certain business decisions. Model risk includes the potential risk that management makes incorrect decisions based upon either incorrect model results or incorrect understanding and use of model results. Model risk may also occur when model outputs differ from the expected result. Model errors or misuse could result in significant financial loss, inaccurate financial or regulatory reporting, misaligned business strategies or damage to our reputation. Model Risk Management (“MRM”) is a separate department within our Risk Management department and is independent of model owners, users, and developers. Our model risk management framework consists primarily of model governance, maintaining the firmwide model inventory, validating and approving models used across the firm, and ongoing monitoring. Results of validations and issues identified are reported to the Enterprise Risk Management Committee and the Audit and Risk 75 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Management’s Discussion and Analysis Committee of the Board of Directors. MRM assumes responsibility for the independent and effective challenge of model completeness, integrity and design based on intended use. Compliance risk Compliance risk is the risk of legal or regulatory sanctions, financial loss, or reputational damage that the firm may suffer from a failure to comply with applicable laws, external standards, or internal requirements. We have established a framework to oversee, manage, and mitigate compliance risk throughout the firm, both within and across businesses, functions, legal entities, and jurisdictions. The framework includes roles and responsibilities for the Board of Directors, senior management, and all three lines of risk management. This framework also includes programs and processes through which the firm identifies, assesses, controls, measures, monitors, and reports on compliance risk and provides compliance-related training throughout the firm. The Compliance department plays a key leadership role in the oversight, management, and mitigation of compliance risk throughout the firm. It does this by conducting an annual compliance risk assessment, carrying out compliance monitoring and testing activities, implementing compliance policies, training associates on compliance-related topics, and reporting compliance risk-related issues and metrics to the Board of Directors and senior management, among other activities. ITEM 7A. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK See “Item 7 - Management’s Discussion and Analysis of Financial Condition and Results of Operations - Risk management” of this Form 10-K for our quantitative and qualitative disclosures about market risk. 76 (THIS PAGE INTENTIONALLY LEFT BLANK) RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES ITEM 8. FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA Table of Contents Report of Independent Registered Public Accounting Firm Consolidated Statements of Financial Condition Consolidated Statements of Income and Comprehensive Income Consolidated Statements of Changes in Shareholders’ Equity Consolidated Statements of Cash Flows Notes to Consolidated Financial Statements Note 1 - Organization and basis of presentation Note 2 - Summary of significant accounting policies Note 3 - Acquisitions Note 4 - Fair value Note 5 - Available-for-sale securities Note 6 - Derivative assets and derivative liabilities Note 7 - Collateralized agreements and financings Note 8 - Bank loans, net Note 9 - Loans to financial advisors, net Note 10 - Variable interest entities Note 11 - Goodwill and identifiable intangible assets, net Note 12 - Other assets Note 13 - Property and equipment, net Note 14 - Leases Note 15 - Bank deposits Note 16 - Other borrowings Note 17 - Senior notes payable Note 18 - Income taxes Note 19 - Commitments, contingencies and guarantees Note 20 - Accumulated other comprehensive income/(loss) Note 21 - Revenues Note 22 - Interest income and interest expense Note 23 - Share-based and other compensation Note 24 - Regulatory capital requirements Note 25 - Earnings per share Note 26 - Segment information Note 27 - Condensed financial information (parent company only) 77 PAGE 78 81 82 83 84 86 86 104 106 112 114 116 117 123 123 125 127 127 128 129 130 131 132 134 137 138 141 141 143 145 146 148 Report of Independent Registered Public Accounting Firm To the Shareholders and Board of Directors Raymond James Financial, Inc.: Opinion on the Consolidated Financial Statements We have audited the accompanying consolidated statements of financial condition of Raymond James Financial, Inc. and subsidiaries (the Company) as of September 30, 2021 and 2020, the related consolidated statements of income and comprehensive income, changes in shareholders’ equity, and cash flows for each of the years in the three‑year period ended September 30, 2021, and the related notes (collectively, the consolidated financial statements). In our opinion, the consolidated financial statements present fairly, in all material respects, the financial position of the Company as of September 30, 2021 and 2020, and the results of its operations and its cash flows for each of the years in the three‑year period ended September 30, 2021, in conformity with U.S. generally accepted accounting principles. We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) (PCAOB), the Company’s internal control over financial reporting as of September 30, 2021, based on criteria established in Internal Control – Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission, and our report dated November 23, 2021 expressed an unqualified opinion on the effectiveness of the Company’s internal control over financial reporting. Basis for Opinion These consolidated financial statements are the responsibility of the Company’s management. Our responsibility is to express an opinion on these consolidated financial statements based on our audits. We are a public accounting firm registered with the PCAOB and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB. We conducted our audits in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the consolidated financial statements are free of material misstatement, whether due to error or fraud. Our audits included performing procedures to assess the risks of material misstatement of the consolidated financial statements, whether due to error or fraud, and performing procedures that respond to those risks. Such procedures included examining, on a test basis, evidence regarding the amounts and disclosures in the consolidated financial statements. Our audits also included evaluating the accounting principles used and significant estimates made by management, as well as evaluating the overall presentation of the consolidated financial statements. We believe that our audits provide a reasonable basis for our opinion. Critical Audit Matter The critical audit matter communicated below is a matter arising from the current period audit of the consolidated financial statements that was communicated or required to be communicated to the audit committee and that: (1) relates to accounts or disclosures that are material to the consolidated financial statements and (2) involved our especially challenging, subjective, or complex judgments. The communication of a critical audit matter does not alter in any way our opinion on the consolidated financial statements, taken as a whole, and we are not, by communicating the critical audit matter below, providing a separate opinion on the critical audit matter or on the accounts or disclosures to which it relates. Assessment of the allowance for credit losses related to the commercial and industrial (C&I), real estate investment trust (REIT) and the commercial real estate (CRE) portfolio segments that are collectively evaluated for impairment As discussed in Note 2 and Note 8 to the consolidated financial statements, the Company’s allowance for credit losses on Bank loans was $320 million as of September 30, 2021, a portion of which related to the allowance for credit losses (ACL) on C&I, REIT and CRE portfolio segments evaluated on a collective basis (the collective ACL). The Company estimates the collective ACL using a current expected credit losses methodology which is based on relevant information about historical losses, current conditions, and reasonable and supportable forecasts of economic conditions that affect the collectability of loan balances. The collective ACL is a product of multiplying the Company’s estimates of probability of default (PD), loss given default (LGD) and exposure at default. The Company uses third-party historical information 78 combined with macroeconomic variables over the reasonable and supportable forecast periods based on a single economic forecast scenario to estimate the PDs and LGDs. After the reasonable and supportable forecast periods, for C&I and REIT portfolio segments, the Company reverts to historical loss information over a one-year period using a straight-line reversion approach. For the CRE portfolio segment, the Company incorporates a reasonable and supportable forecast of various macroeconomic variables over the remaining life of the assets. The estimated PDs and LGDs are applied to estimated exposure at default considering the contractual loan term adjusted for expected prepayments to estimate expected losses. Adjustments are made to the collective ACL to reflect certain qualitative factors that are not incorporated into the quantitative models and related estimate. We identified the assessment of the September 30, 2021 collective ACL on Bank loans related to the C&I, REIT and CRE portfolio segments as a critical audit matter. A high degree of audit effort, including specialized skills and knowledge, and subjective and complex auditor judgment was involved in the assessment due to significant measurement uncertainty. Specifically, the assessment encompassed the evaluation of the September 30, 2021 collective ACL methodology, including the methods and models used to estimate the PDs and LGDs and their significant assumptions. Such significant assumptions included portfolio segmentation, risk ratings, the selection of the single economic forecast scenario and macroeconomic variables, the reasonable and supportable forecast periods and the reversion periods, and third-party historical information. The assessment also included the evaluation of the qualitative factors by portfolio segment. The assessment also included an evaluation of the conceptual soundness and performance of the PD and LGD models. In addition, auditor judgment was required to evaluate the sufficiency of audit evidence obtained. The following are the primary procedures we performed to address this critical audit matter. We evaluated the design and tested the operating effectiveness of certain internal controls related to the Company’s measurement of the September 30, 2021 collective ACL estimate on Bank loans related to the C&I, REIT and CRE portfolio segments, including controls over the: • • • • • • development of the collective ACL methodology on Bank loans related to the C&I, REIT and CRE portfolio segments development of the PD and LGD models identification and determination of the significant assumptions used in the PD and LGD models development of the qualitative methodology and factors performance monitoring of the PD and LGD models analysis of the collective ACL on Bank loans related to the C&I, REIT and CRE portfolio segments results, trends, and ratios. We evaluated the Company’s process to develop the September 30, 2021 collective ACL estimate on Bank loans related to the C&I, REIT and CRE portfolio segments by testing certain sources of data, factors, and assumptions that the Company used, and considered the relevance and reliability of such data, factors, and assumptions. In addition, we involved credit risk professionals with specialized skills and knowledge, who assisted in: • evaluating the Company’s collective ACL methodology for compliance with U.S. generally accepted accounting principles evaluating judgments made by the Company relative to the development and performance testing of the PD and LGD models by comparing them to relevant Company-specific metrics and trends and the applicable industry and regulatory practices assessing the conceptual soundness and performance of the PD and LGD models by inspecting the model documentation to determine whether the models are suitable for their intended use evaluating the selection of the economic forecast scenario and underlying macroeconomic variables by comparing it to the Company’s business environment and relevant industry practices evaluating the length of the reasonable and supportable forecast periods and the reversion periods by comparing them to specific portfolio segment risk characteristics and trends determining whether the loan portfolio is segmented by similar risk characteristics by comparing to the Company’s business environment and relevant industry practices evaluating the relevance of third-party historical information by comparing to specific portfolio segment risk characteristics performing credit file reviews on a selection of loans to assess loan characteristics or risk ratings by evaluating the financial performance of the borrower, sources of repayment, and any relevant guarantees or underlying collateral and evaluating the methodology used to develop the qualitative factors and the effect of those factors on the allowance for credit losses on Bank loans compared with relevant credit risk factors and consistency with credit trends and identified limitations of the underlying quantitative models. • • • • • • • • 79 We also assessed the sufficiency of the audit evidence obtained related to the September 30, 2021 collective ACL estimate on Bank loans related to the C&I, REIT and CRE portfolio segments by evaluating the: • • • cumulative results of the audit procedures qualitative aspects of the Company’s accounting practices and potential bias in the accounting estimate. /s/ KPMG LLP We have served as the Company’s auditor since 2001. Tampa, Florida November 23, 2021 80 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES CONSOLIDATED STATEMENTS OF FINANCIAL CONDITION $ in millions, except per share amounts Assets: Cash and cash equivalents Assets segregated for regulatory purposes and restricted cash ($2,100 and $0 at fair value) Collateralized agreements Financial instruments, at fair value: Trading assets ($326 and $265 pledged as collateral) Available-for-sale securities ($20 and $23 pledged as collateral) Derivative assets Other investments ($22 and $37 pledged as collateral) Brokerage client receivables, net Other receivables, net Bank loans, net Loans to financial advisors, net Deferred income taxes, net Goodwill and identifiable intangible assets, net Other assets Total assets Liabilities and shareholders’ equity: Bank deposits Collateralized financings Financial instrument liabilities, at fair value: Trading liabilities Derivative liabilities Brokerage client payables Accrued compensation, commissions and benefits Other payables Other borrowings Senior notes payable Total liabilities Commitments and contingencies (see Note 19) Shareholders’ equity Preferred stock; $.10 par value; 10,000,000 shares authorized; -0- shares issued and outstanding Common stock; $.01 par value; 350,000,000 shares authorized; 239,062,254 and 238,510,737 shares issued as of September 30, 2021 and 2020, respectively, and 205,738,821 and 204,834,839 shares outstanding as of September 30, 2021 and 2020, respectively Additional paid-in capital Retained earnings Treasury stock, at cost; 33,323,433 and 33,675,898 common shares as of September 30, 2021 and 2020, respectively Accumulated other comprehensive income/(loss) Total equity attributable to Raymond James Financial, Inc. Noncontrolling interests Total shareholders’ equity September 30, 2021 2020 $ 7,201 $ $ $ 11,348 480 610 8,315 255 357 2,831 999 24,994 1,057 305 882 2,257 61,891 $ 32,495 $ 277 176 228 13,991 1,825 1,701 858 2,037 53,588 — 2 2,088 7,633 (1,437) (41) 8,245 58 8,303 Total liabilities and shareholders’ equity $ 61,891 $ 5,390 4,244 422 513 7,650 438 334 2,435 927 21,195 1,012 262 600 2,060 47,482 26,801 250 240 393 6,792 1,384 1,513 888 2,045 40,306 — 2 2,007 6,484 (1,390) 11 7,114 62 7,176 47,482 See accompanying Notes to Consolidated Financial Statements. 81 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES CONSOLIDATED STATEMENTS OF INCOME AND COMPREHENSIVE INCOME in millions, except per share amounts Revenues: Year ended September 30, 2021 2020 2019 Asset management and related administrative fees $ 4,868 $ 3,834 $ 3,451 Brokerage revenues: Securities commissions Principal transactions Total brokerage revenues Account and service fees Investment banking Interest income Other Total revenues Interest expense Net revenues Non-interest expenses: Compensation, commissions and benefits Non-compensation expenses: Communications and information processing Occupancy and equipment Business development Investment sub-advisory fees Professional fees Bank loan provision/(benefit) for credit losses Losses on extinguishment of debt Acquisition and disposition-related expenses Reduction in workforce expenses Other Total non-compensation expenses Total non-interest expenses Pre-tax income Provision for income taxes Net income Earnings per common share – basic Earnings per common share – diluted Weighted-average common shares outstanding – basic Weighted-average common and common equivalent shares outstanding – diluted Net income Other comprehensive income/(loss), net of tax: Available-for-sale securities Currency translations, net of the impact of net investment hedges Cash flow hedges Total other comprehensive income/(loss), net of tax Total comprehensive income 1,651 561 2,212 635 1,143 823 229 9,910 (150) 9,760 1,468 488 1,956 624 650 1,000 104 8,168 (178) 7,990 1,450 357 1,807 738 596 1,281 150 8,023 (283) 7,740 6,583 5,465 5,087 429 232 111 130 112 (32) 98 19 — 287 1,386 7,969 1,791 388 393 225 134 101 91 233 — 7 46 243 1,473 6,938 1,052 234 $ $ $ 1,403 $ 818 $ 6.81 $ 6.63 $ 205.7 211.2 3.96 $ 3.88 $ 206.4 210.3 373 218 194 94 85 22 — 15 — 277 1,278 6,365 1,375 341 1,034 4.88 4.78 211.5 216.0 $ 1,403 $ 818 $ 1,034 (94) 16 26 (52) 68 — (34) 34 71 (2) (61) 8 $ 1,351 $ 852 $ 1,042 See accompanying Notes to Consolidated Financial Statements. 82 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES CONSOLIDATED STATEMENTS OF CHANGES IN SHAREHOLDERS’ EQUITY $ in millions, except per share amounts Common stock, par value $.01 per share: Balance beginning of year Share issuances Issuance of shares for stock split Other Balance end of year Additional paid-in capital: Balance beginning of year Employee stock purchases Vesting of restricted stock units and exercise of stock options, net of forfeitures Restricted stock, stock option and restricted stock unit expense Acquisition of noncontrolling interest and other Issuance of shares for stock split Balance end of year Retained earnings: Balance beginning of year Cumulative adjustments for changes in accounting principles Net income attributable to Raymond James Financial, Inc. Cash dividends declared (see Note 25) Balance end of year Treasury stock: Balance beginning of year Purchases/surrenders Exercise of stock options and vesting of restricted stock units, net of forfeitures Balance end of year Accumulated other comprehensive income/(loss): Balance beginning of year Other comprehensive income/(loss), net of tax Other Balance end of year Total equity attributable to Raymond James Financial, Inc. Noncontrolling interests: Balance beginning of year Net income/(loss) attributable to noncontrolling interests Other Balance end of year Total shareholders’ equity Year ended September 30, 2021 2020 2019 $ 2 $ 2 $ — 1 (1) 2 — — — 2 2 — — — 2 2,007 1,938 1,808 32 (77) 126 1 (1) 36 (80) 113 — — 34 21 107 (32) — 2,088 2,007 1,938 6,484 (35) 1,403 (219) 7,633 (1,390) (128) 81 (1,437) 11 (52) — (41) 5,874 — 818 (208) 6,484 (1,210) (273) 93 (1,390) (23) 34 — 11 5,032 4 1,034 (196) 5,874 (447) (759) (4) (1,210) (27) 8 (4) (23) $ $ 8,245 $ 7,114 $ 6,581 62 $ 62 $ 23 (27) 58 (26) 26 62 84 (14) (8) 62 $ 8,303 $ 7,176 $ 6,643 See accompanying Notes to Consolidated Financial Statements. 83 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES CONSOLIDATED STATEMENTS OF CASH FLOWS $ in millions Cash flows from operating activities: Net income Adjustments to reconcile net income to net cash provided by operating activities: Depreciation and amortization Deferred income taxes Premium and discount amortization on available-for-sale securities and net gain/loss on other investments Provisions/(benefits) for credit losses and legal and regulatory proceedings Share-based compensation expense Unrealized gain on company-owned life insurance policies, net of expenses Losses on extinguishment of debt Goodwill impairment Other Net change in: Assets segregated for regulatory purposes excluding cash and cash equivalents Collateralized agreements, net of collateralized financings Loans provided to financial advisors, net of repayments Brokerage client receivables and other receivables, net Trading instruments, net Derivative instruments, net Other assets Brokerage client payables and other payables Accrued compensation, commissions and benefits Purchases and originations of loans held for sale, net of proceeds from sales of securitizations and loans held for sale Net cash provided by operating activities Cash flows from investing activities: Increase in bank loans, net Proceeds from sales of loans held for investment Purchases of available-for-sale securities Available-for-sale securities maturations, repayments and redemptions Proceeds from sales of available-for-sale securities Business acquisitions, net of cash acquired Additions to property and equipment Other investing activities, net Net cash used in investing activities Year ended September 30, 2021 2020 2019 $ 1,403 $ 818 $ 1,034 134 (37) 15 (20) 132 (150) 98 — 66 (2,100) (29) (90) (420) (141) 53 16 7,284 416 (5) 6,625 (4,027) 287 (4,218) 2,181 969 (266) (74) 8 119 (39) 57 257 120 (46) — — 92 — (55) (49) 127 150 (51) (13) 112 (23) 14 59 112 (10) — 19 51 — (101) (79) 682 41 (144) (71) 2,486 (1,231) 70 11 4,054 (1,136) 634 (5,710) 1,188 222 (5) (124) (54) 80 32 577 (1,605) 235 (1,027) 644 — (5) (138) (1) (5,140) (4,985) (1,897) See accompanying Notes to Consolidated Financial Statements. 84 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES CONSOLIDATED STATEMENTS OF CASH FLOWS $ in millions Cash flows from financing activities: Increase in bank deposits Purchases of treasury stock Dividends on common stock Exercise of stock options and employee stock purchases Proceeds from senior notes issuances, net of debt issuance costs paid Extinguishment of senior notes payable Proceeds from Federal Home Loan Bank advances Repayments of Federal Home Loan Bank advances and other borrowed funds Proceeds from borrowings on the RJF Credit Facility Repayment of borrowings on the RJF Credit Facility Other financing, net Net cash provided by financing activities Currency adjustment: Effect of exchange rate changes on cash Net increase in cash and cash equivalents, including those segregated for regulatory purposes and restricted cash Cash and cash equivalents, including those segregated for regulatory purposes and restricted cash at beginning of year Cash and cash equivalents, including those segregated for regulatory purposes and restricted cash at end of year Cash and cash equivalents Cash and cash equivalents segregated for regulatory purposes and restricted cash Year ended September 30, 2021 2020 2019 5,694 (128) (218) 53 737 (844) — (31) — — (9) 4,520 (272) (205) 62 494 — 850 (855) — — (1) 2,339 (778) (191) 65 — — 850 (855) 300 (300) (57) 5,254 4,593 1,373 76 6,815 9,634 1 3,663 5,971 (23) 30 5,941 16,449 $ 9,634 $ 5,971 7,201 $ 5,390 $ 9,248 4,244 3,957 2,014 $ $ Total cash and cash equivalents, including those segregated for regulatory purposes and restricted cash at end of year $ 16,449 $ 9,634 $ 5,971 Supplemental disclosures of cash flow information: Cash paid for interest Cash paid for income taxes, net Cash outflows for lease liabilities Non-cash right-of-use assets recorded for new and modified leases $ $ $ $ 145 $ 437 $ 110 $ 168 $ 164 $ 246 $ 101 74 283 390 N/A N/A See accompanying Notes to Consolidated Financial Statements. 85 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS September 30, 2021 NOTE 1 – ORGANIZATION AND BASIS OF PRESENTATION Organization Raymond James Financial, Inc. (“RJF” or the “firm”) is a financial holding company which, together with its subsidiaries, is engaged in various financial services activities, including providing investment management services to retail and institutional clients, merger & acquisition and advisory services, the underwriting, distribution, trading and brokerage of equity and debt securities, and the sale of mutual funds and other investment products. The firm also provides corporate and retail banking services, and trust services. For further information about our business segments, see Note 26 of this Form 10-K. As used herein, the terms “our,” “we,” or “us” refer to RJF and/or one or more of its subsidiaries. Basis of presentation The accompanying consolidated financial statements include the accounts of RJF and its consolidated subsidiaries that are generally controlled through a majority voting interest. We consolidate all of our 100%-owned subsidiaries. In addition, we consolidate any variable interest entity (“VIE”) in which we are the primary beneficiary. Additional information on these VIEs is provided in Note 2 and in Note 10 of this Form 10-K. When we do not have a controlling interest in an entity, but we exert significant influence over the entity, we apply the equity method of accounting. All material intercompany balances and transactions have been eliminated in consolidation. On August 24, 2021, our Board approved a three-for-two stock split, effected in the form of a 50% stock dividend, paid on September 21, 2021. All share and per share information has been retroactively adjusted to reflect this stock split. Accounting estimates and assumptions The preparation of consolidated financial statements in conformity with United States (“U.S.”) generally accepted accounting principles (“GAAP”) requires us to make certain estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the consolidated financial statements, and the reported amounts of revenues and expenses for the reporting period. Actual results could differ from those estimates and could have a material impact on the consolidated financial statements. Reclassifications Certain prior-period amounts have been reclassified to conform to the current year’s presentation. NOTE 2 - SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES Recent accounting developments Accounting guidance recently adopted In June 2016, the Financial Accounting Standards Board (“FASB”) issued new guidance related to the measurement of credit losses on financial instruments (“ASU 2016-13”), which replaces the incurred credit loss and other models with the current expected credit loss (“CECL”) model. The guidance involves several aspects of the accounting for credit losses related to certain financial instruments, including assets measured at amortized cost, available-for-sale debt securities and certain off- balance-sheet commitments. The new guidance, and subsequent updates, broadens the information that an entity must consider in developing its estimated credit losses expected to occur over the remaining life of in-scope financial assets. The measurement of expected credit losses includes historical experience, current conditions and reasonable and supportable economic forecasts. This new guidance was effective for our fiscal year beginning on October 1, 2020 and was adopted under a modified retrospective approach. The impact of adoption of this new standard resulted in an increase in our allowance for credit losses of $42 million (including $25 million related to loans to financial advisors, $9 million related to funded bank loans and $8 million related to unfunded lending commitments) and a corresponding reduction in the beginning balance of retained earnings of 86 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Notes to Consolidated Financial Statements $35 million, net of tax. Prior-period amounts were calculated under the incurred loss model and have not been restated. See Notes 8 and 9 for further information related to bank loans and loans to financial advisors and the related allowances for credit losses. Our significant accounting policies described below have been updated for adoption of this guidance where applicable. Significant Accounting Policies Recognition of non-interest revenues Revenue from contracts with customers is recognized when promised services are delivered to our customers in an amount we expect to receive in exchange for those services (i.e., the transaction price). Contracts with customers can include multiple services, which are accounted for as separate “performance obligations” if they are determined to be distinct. Our performance obligations to our customers are generally satisfied when we transfer the promised service to our customer, either at a point in time or over time. Revenue from a performance obligation transferred at a point in time is recognized at the time that the customer obtains control over the promised service. Revenue from our performance obligations satisfied over time is recognized in a manner that depicts our performance in transferring control of the service, which is generally measured based on time elapsed, as our customers receive the benefit of our services as they are provided. Payment for the majority of our services is considered to be variable consideration, as the amount of revenue we expect to receive is subject to factors outside of our control, including market conditions. Variable consideration is only included in revenue when amounts are not subject to significant reversal, which is generally when uncertainty around the amount of revenue to be received is resolved. We record deferred revenue from contracts with customers when payment is received prior to the performance of our obligation to the customer. We involve third parties in providing services to the customer for certain of our contracts with customers. We are generally deemed to control the promised services before they are transferred to the customer. Accordingly, we present the related revenues gross of the related costs. We have elected the practical expedient allowed by the accounting guidance to not disclose information about remaining performance obligations pertaining to contracts that have an original expected duration of one year or less. See Note 21 for additional information on our revenues. Asset management and related administrative fees We earn asset management and related administrative fees for performing asset management, portfolio management and related administrative services to retail and institutional clients. Such fees are generally calculated as a percentage of the value of client assets in fee-based accounts in our Private Client Group (“PCG”) segment or on the net asset value of assets managed by Carillon Tower Advisers and its affiliates (collectively “Carillon Tower Advisers”) in our Asset Management segment. The value of these assets is impacted by market fluctuations and net inflows or outflows of assets. Fees are generally collected quarterly and are based on balances either at the beginning of the quarter or the end of the quarter, or average balances throughout the quarter. Asset management and related administrative fees are recognized on a monthly basis (i.e., over time) as the services are performed. Revenues related to fee-based accounts under administration in PCG are shared by the PCG and Asset Management segments, the amount of which depends on whether clients are invested in “managed programs” that are overseen by our Asset Management segment (i.e., included in financial assets under management (“AUM”) in the Asset Management segment) and the administrative services provided. Asset management revenues earned by Carillon Tower Advisers for retail accounts managed on behalf of third-party institutions, institutional accounts or proprietary mutual funds that we manage are recorded entirely in the Asset Management segment. Brokerage revenues Securities commissions Mutual and other fund products and insurance and annuity products We earn revenues for distribution and related support services performed related to mutual and other funds, fixed and variable annuities and insurance products. Depending on the product sold, we may receive an upfront fee for our services, a trailing commission, or some combination thereof. Upfront commissions received are generally based on a fixed rate applied, as a percentage, to amounts invested or the value of the contract at the time of sale and are generally recognized at the time of sale. 87 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Notes to Consolidated Financial Statements Trailing commissions are generally based on a fixed rate applied, as a percentage, to the net asset value of the fund, or the value of the insurance policy or annuity contract. Trailing commissions are generally received monthly or quarterly while our client holds the investment or holds the contract. As these trailing commissions are based on factors outside of our control, including market movements and client behavior (i.e., how long clients hold their investment, insurance policy or annuity contract), such revenue is recognized when it is probable that a significant reversal will not occur. Equities, ETFs and fixed income products We earn commissions for executing and clearing transactions for customers, primarily in listed and OTC equity securities, including exchange-traded funds (“ETFs”), and options. Such revenues primarily arise from transactions for retail clients in our PCG segment, as well as services related to sales and trading activities transacted on an agency basis in our Capital Markets segment. Commissions are recognized on trade date, generally received from the customer on settlement date, and we record a receivable between the trade date and the date collected from the customer. Principal transactions Principal transactions include revenues from clients’ purchases and sales of financial instruments, including fixed income and equity securities and derivatives, in which we transact on a principal basis. To facilitate such transactions, we carry inventories of financial instruments. The gains and losses on such inventories, both realized and unrealized, are reported as principal transactions revenues. Account and service fees Mutual fund and annuity service fees We earn servicing fees for providing sales and marketing support to product partners and for supporting the availability and distribution of their products on our platforms. We also earn servicing fees for accounting and administrative services provided to such partners. These fees, which are received monthly or quarterly, are generally based on the market value of the related assets or a fixed annual fee or, in certain cases, the number of positions in such programs, and are recognized over time as the services are performed. RJBDP fees We earn servicing fees from various banks for administrative services we provide related to our clients’ deposits that are swept to such banks as part of the Raymond James Bank Deposit Program (“RJBDP”), our multi-bank sweep program. The amounts received from third-party banks are variable in nature and fluctuate based on client cash balances in the program, as well as the level of short-term interest rates and the interest paid to clients by the third-party banks on balances in the RJBDP. The fees are earned over time as the related administrative services are performed and are received monthly. Our PCG segment also earns servicing fees from Raymond James Bank, which are based on the number of accounts that are swept to Raymond James Bank. These fees, and the offsetting expense in the Raymond James Bank segment, are eliminated in consolidation. Investment banking We earn revenue from investment banking transactions, including public and private equity and debt financing, merger & acquisition advisory services, and other advisory services. Underwriting revenues, which are typically deducted from the proceeds remitted to the issuer, are recognized on trade date if there is no uncertainty or contingency related to the amount to be paid. Fees from merger & acquisition and advisory assignments are generally recognized at the time the services related to the transaction are completed under the terms of the engagement. Fees for merger & acquisition and advisory services are typically received upfront, as non-refundable retainer fees, and/or upon completion of a transaction as a success fee. Expenses related to investment banking transactions are generally deferred until the related revenue is recognized or the assignment is otherwise concluded. Such expenses are included in “Professional fees” on our Consolidated Statements of Income and Comprehensive Income. Cash and cash equivalents Our cash equivalents include money market funds or highly liquid investments with maturities of 3 months or less as of our date of purchase, other than those used for trading purposes. 88 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Notes to Consolidated Financial Statements Assets segregated for regulatory purposes and restricted cash In accordance with Rule 15c3-3 of the Securities Exchange Act of 1934, Raymond James & Associates, Inc. (“RJ&A”), as a broker-dealer carrying client accounts, is subject to requirements to maintain cash or qualified securities on deposit in a segregated reserve account for the exclusive benefit of its clients. Such amounts are included in “Assets segregated for regulatory purposes and restricted cash” on our Consolidated Statements of Financial Condition as of each respective period end. These amounts include cash and cash equivalents, which represent highly liquid investments with maturities of 3 months or less as of our date of purchase (amounts as of September 30, 2021 included $3.55 billion of U.S. Treasuries with maturities of 3 months or less as of our date of purchase), and highly liquid securities, such as U.S. Treasuries, which have maturities of greater than 3 months as of our date of purchase and are carried at fair value on our Consolidated Statements of Financial Condition ($2.10 billion as of September 30, 2021). We may also from time-to-time be required to restrict cash for other corporate purposes, including cash contractually required to fund acquisition commitments (see Note 3 for further discussion). In addition, Raymond James Ltd. (“RJ Ltd.”) holds client Registered Retirement Savings Plan funds in trust in accordance with Canadian retirement plan regulations. Collateralized agreements and financings Securities purchased under agreements to resell and securities sold under agreements to repurchase We purchase securities under short-term agreements to resell (“reverse repurchase agreements”). Additionally, we sell securities under agreements to repurchase (“repurchase agreements”). Reverse repurchase agreements and repurchase agreements are accounted for as collateralized agreements and collateralized financings, respectively, and are carried at contractual amounts plus accrued interest. We receive collateral with a fair value that is typically equal to or in excess of the principal amount loaned under reverse repurchase agreements to mitigate credit exposure. To ensure that the market value of the underlying collateral remains sufficient, collateral values are evaluated on a daily basis, and collateral is obtained from or returned to the counterparty when contractually required. Under repurchase agreements, we are required to post collateral in an amount that typically exceeds the carrying value of these agreements. In the event that the market value of the securities we pledge as collateral declines, we may have to post additional collateral or reduce borrowing amounts. Reverse repurchase agreements and repurchase agreements are included in “Collateralized agreements” and “Collateralized financings,” respectively, on our Consolidated Statements of Financial Condition. See Note 7 for additional information regarding collateralized agreements and financings. Securities borrowed and securities loaned We act as an intermediary between broker-dealers and other financial institutions whereby we borrow securities from one broker-dealer and then either lend them to another broker-dealer or use them in our broker-dealer operations to cover short positions. Where permitted, we have also loaned, to broker-dealers and other financial institutions, securities owned by the firm, our clients, or others we have received as collateral. Both securities borrowed and securities loaned transactions are accounted for as collateralized financings and are recorded at the amount of cash advanced or received. In securities borrowed transactions, we are required to deposit cash with the lender in an amount which is generally in excess of the market value of securities borrowed. With respect to securities loaned, we generally receive cash in an amount in excess of the market value of securities loaned. We evaluate the market value of securities borrowed and loaned on a daily basis, with additional collateral obtained or refunded as necessary. Securities borrowed and securities loaned are included in “Collateralized agreements” and “Collateralized financings,” respectively, on our Consolidated Statements of Financial Condition. See Note 7 for additional information regarding collateralized agreements and financings. Financial instruments, financial instrument liabilities, at fair value “Financial instruments” and “Financial instrument liabilities” are recorded at fair value. Fair value is defined by GAAP as the price that would be received to sell an asset or paid to transfer a liability (an exit price) in an orderly transaction between market participants at the measurement date in the principal or most advantageous market for the asset or liability. In determining the fair value of our financial instruments in accordance with GAAP, we use various valuation approaches, including market and/or income approaches. Fair value is a market-based measurement considered from the perspective of a market participant. As such, our fair value measurements reflect assumptions that we believe market participants would use in pricing the asset or liability at the measurement date. GAAP provides for the following three levels to be used to classify our fair value measurements. 89 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Notes to Consolidated Financial Statements Level 1 - Financial instruments included in Level 1 are highly liquid instruments valued using unadjusted quoted prices in active markets for identical assets or liabilities. Level 2 - Financial instruments reported in Level 2 include those that have pricing inputs that are other than unadjusted quoted prices in active markets, but which are either directly or indirectly observable as of the reporting date (i.e., prices for similar instruments). Level 3 - Financial instruments reported in Level 3 have little, if any, market activity and are measured using one or more inputs that are significant to the fair value measurement and unobservable. These valuations require judgment or estimation. These instruments are generally valued using discounted cash flow techniques, market multiples, or investment-specific events. GAAP requires that we maximize the use of observable inputs and minimize the use of unobservable inputs when performing our fair value measurements. The availability of observable inputs can vary from instrument to instrument and, in certain cases, the inputs used to measure fair value may fall into different levels of the fair value hierarchy. In such cases, an instrument’s level within the fair value hierarchy is based on the lowest level of input that is significant to the fair value measurement. Our assessment of the significance of a particular input to the fair value measurement of an instrument requires judgment and consideration of factors specific to the instrument. Valuation techniques and inputs The fair values for certain of our financial instruments are derived using pricing models and other valuation techniques that involve management judgment. The price transparency of financial instruments is a key determinant of the degree of judgment involved in determining the fair value of our financial instruments. Financial instruments which are actively traded will generally have a higher degree of price transparency than financial instruments that are less frequently traded. In accordance with GAAP, the criteria used to determine whether the market for a financial instrument is active or inactive is based on the particular asset or liability. For equity securities, our definition of actively traded is based on average daily trading volume. We have determined the market for certain other types of financial instruments, including private equity investments, to be uncertain or inactive as of both September 30, 2021 and 2020. As a result, the valuation of these financial instruments included management judgment in determining the relevance and reliability of market information available. The level within the fair value hierarchy, specific valuation techniques, and other significant accounting policies pertaining to financial instruments at fair value on our Consolidated Statements of Financial Condition are described as follows. Trading assets and trading liabilities Trading assets and trading liabilities are comprised primarily of the financial instruments held by our broker-dealer subsidiaries and include debt securities, equity securities, brokered certificates of deposit, and other financial instruments. Trading assets and trading liabilities are recorded at fair value with realized and unrealized gains and losses reflected in current period net income. When available, we use quoted prices in active markets to determine the fair value of our trading assets and trading liabilities. Such instruments are classified within Level 1 of the fair value hierarchy. When trading instruments are traded in secondary markets and quoted market prices for identical instruments do not exist, we utilize valuation techniques, including matrix pricing, to estimate fair value. Matrix pricing generally utilizes spread-based models periodically re-calibrated to observable inputs such as market trades or to dealer price bids in similar securities in order to derive the fair value of the instruments. Valuation techniques may also rely on other observable inputs such as yield curves, interest rates and expected principal prepayments and default probabilities. We utilize prices from third-party pricing services to corroborate our estimates of fair value. Depending upon the type of security, the pricing service may provide a listed price, a matrix price or use other methods including broker-dealer price quotations. Securities valued using these techniques are classified within Level 2 of the fair value hierarchy. We offset our long and short positions for identical securities recorded at fair value as part of our trading assets (long positions) and trading liabilities (short positions). 90 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Notes to Consolidated Financial Statements Available-for-sale securities Available-for-sale securities are generally held by Raymond James Bank and are classified at the date of purchase. They are comprised primarily of agency mortgage-backed securities (“MBS”) and agency collateralized mortgage obligations (“CMOs”), which are guaranteed by the U.S. government or its agencies. Available-for-sale securities owned by Raymond James Bank are used as part of its interest rate risk and liquidity management strategies and may be sold in response to changes in interest rates, changes in prepayment risks, or other factors. The fair values of our available-for-sale securities are determined by obtaining prices from third-party pricing services, which are primarily based on valuation models. The third-party pricing services provide comparable price evaluations utilizing observable market data for similar securities. Such observable market data is comprised of benchmark yields, reported trades, broker-dealer quotes, issuer spreads, two-sided markets, benchmark securities, bids, offers, reference data (including market research publications), and loan performance experience. We utilize other third-party pricing services to corroborate the pricing information obtained from the primary pricing service. Securities valued using valuation techniques that rely on observable market data are classified within Level 2 of the fair value hierarchy. Interest on available-for-sale securities is recognized in interest income on an accrual basis, with the related accrued interest not yet received reflected in “Other receivables” on our Consolidated Statements of Financial Condition. Discounts are accreted and premiums are amortized as an adjustment to yield over the estimated average life of the security. Realized gains and losses on sales of available-for-sale securities are recognized using the specific identification method and reflected in “Other” revenue in the period sold. Unrealized gains or losses due to market factors on available-for-sale securities are recorded through other comprehensive income/(loss) (“OCI”), net of applicable taxes, and are thereafter presented in equity as a component of accumulated other comprehensive income (“AOCI”) on our Consolidated Statements of Financial Condition. As a result of our October 1, 2020 adoption of the CECL model (see “Recent accounting developments” above), credit losses on available-for-sale securities are limited to the difference between the security’s amortized cost basis and its fair value and are recognized through an allowance for credit losses rather than as a direct reduction in amortized cost basis. Given that our available-for-sale securities portfolio is comprised of government agency-backed securities for which payments of both principal and interest are guaranteed, and based on the lack of historical credit losses, we expect zero credit losses on this portfolio and the related accrued interest receivable. On a quarterly basis, we reassess our expectation of zero credit losses, giving consideration to any relevant changes in the available-for-sale securities portfolio. Derivative assets and derivative liabilities Our derivative assets and derivative liabilities are recorded at fair value and are included in “Derivative assets” and “Derivative liabilities” on our Consolidated Statements of Financial Condition. To reduce credit exposure on certain of our derivative transactions, we may enter into a master netting arrangement that allows for net settlement of all derivative transactions with each counterparty. In addition, the credit support annex allows parties to the master netting agreement to mitigate their credit risk by requiring the party which is out of the money to post collateral. We accept collateral in the form of cash or other marketable securities. Where permitted, we elect to net-by-counterparty certain derivatives entered into under a legally enforceable master netting agreement and, therefore, the fair value of those derivatives are netted by counterparty on our Consolidated Statements of Financial Condition. As we elect to net-by-counterparty the fair value of such derivatives, we also net-by-counterparty cash collateral exchanged as part of those derivative agreements. We may also require certain counterparties to make a deposit at the inception of a derivative agreement, referred to as “initial margin.” This initial margin is included in “Other payables” on our Consolidated Statements of Financial Condition. We are also required to maintain deposits with the clearing organizations we utilize to clear certain of our interest rate derivatives, for which we have posted securities as collateral. This initial margin is included as a component of “Other investments” and “Available-for-sale securities” on our Consolidated Statements of Financial Condition. On a daily basis, we also pay cash to, or receive cash from, these clearing organizations due to changes in the fair value of the derivatives which they clear. Such payments are referred to as “variation margin” and are considered to be settlement of the related derivatives. 91 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Notes to Consolidated Financial Statements Fixed income business operations We enter into interest rate derivatives in our fixed income business to facilitate client transactions or to actively manage risk exposures that arise from our client activity, including a portion of our trading inventory. The majority of these derivatives are traded in the over-the-counter market and are executed directly with another counterparty or are cleared and settled through a clearing organization. Realized and unrealized gains or losses on our fixed income derivatives are recorded in “Principal transactions” on our Consolidated Statements of Income and Comprehensive Income. The fair values of these interest rate derivatives are obtained from internal pricing models that consider current market trading levels and the contractual prices for the underlying financial instruments, as well as time value, yield curve and other volatility factors underlying the positions. Since our model inputs can be observed in liquid markets and the models do not require significant judgment, such derivatives are classified within Level 2 of the fair value hierarchy. We corroborate the output of our internal pricing models by preparing an independent calculation using a third-party model. Our fixed income business also holds to-be-announced (“TBA”) security contracts that are accounted for as derivatives, which are classified within Level 1 of the fair value hierarchy. Matched book We also facilitate matched book derivative transactions in which we enter into interest rate derivatives with clients. For every derivative we enter into with a client, we also enter into an offsetting derivative on terms that mirror the client transaction with a credit support provider, which is a third-party financial institution. Any collateral required to be exchanged under these derivatives is administered directly between the client and the third-party financial institution. Due to this pass-through transaction structure, we have completely mitigated the market and credit risk on these derivatives. As a result, derivatives for which the fair value is in an asset position have an equal and offsetting derivative liability. Fair value is determined using an internal pricing model which includes inputs from independent pricing sources to project future cash flows under each underlying derivative. Since any changes in fair value are completely offset by a change in fair value of the offsetting derivative, there is no net impact on our Consolidated Statements of Income and Comprehensive Income from changes in the fair value of these derivatives. We recognize revenue on these derivatives on the transaction date, computed as the present value of the expected cash flows we expect to receive from the third-party financial institution over the life of the derivative. The difference between the present value of these cash flows at the date of inception and the gross amount potentially received is accreted to revenue over the term of the contract. The revenue from these transactions is included within “Other” revenues on our Consolidated Statements of Income and Comprehensive Income. Raymond James Bank derivatives Foreign-exchange derivatives We enter into three-month forward foreign exchange contracts primarily to hedge the risks related to Raymond James Bank’s investment in its Canadian subsidiary, as well as its risk resulting from transactions denominated in currencies other than the U.S. dollar. The majority of these derivatives are designated as net investment hedges. The gain or loss related to these designated net investment hedges is recorded, net of tax, in shareholders’ equity as part of the cumulative translation adjustment component of AOCI with such balance impacting “Other” revenues in the event the net investment is sold or substantially liquidated. Gains and losses on undesignated derivative instruments are recorded in earnings on our Consolidated Statements of Income and Comprehensive Income. Hedge effectiveness is assessed at each reporting period using a method that is based on changes in forward rates and measured using the hypothetical derivatives method. As the terms of the hedging instrument and hypothetical derivative generally match at inception, the hedge is expected to be highly effective. The fair value of our forward foreign exchange contracts is determined by obtaining valuations from a third-party pricing service or model. These valuations are based on observable inputs such as spot rates, forward foreign exchange rates and both U.S. and foreign interest rate curves. We validate the observable inputs utilized in the third-party valuation model by preparing an independent calculation using a secondary valuation model. These forward foreign exchange contracts are classified within Level 2 of the fair value hierarchy. Interest rate derivatives The cash flows associated with certain assets held by Raymond James Bank provide interest income at fixed interest rates. Therefore, the value of these assets, absent any risk mitigation, is subject to fluctuation based upon changes in market rates of interest over time. Raymond James Bank enters into floating-rate advances from the Federal Home Loan Bank (“FHLB”) to, in part, fund these assets and then enters into interest rate contracts which swap variable interest payments on this debt for fixed interest payments. These interest rate swaps are designated as cash flow hedges and effectively fix Raymond James Bank’s cost of funds associated with these assets to mitigate a portion of the market risk. The gain or loss on Raymond James Bank’s 92 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Notes to Consolidated Financial Statements cash flow hedges is recorded, net of tax, in shareholders’ equity as part of the cash flow hedge component of AOCI and subsequently reclassified to earnings when the hedged transaction affects earnings, specifically upon the incurrence of interest expense on the hedged borrowings. Hedge effectiveness is assessed at inception and at each reporting period utilizing regression analysis. As the key terms of the hedging instrument and hedged transaction match at inception, management expects the hedges to be effective while they are outstanding. The fair value of these interest rate swaps is determined by obtaining valuations from a third-party pricing service. These third-party valuations are based on observable inputs such as time value and yield curves. We validate these observable inputs by preparing an independent calculation using a secondary model. Cash flows from hedging activities are included in the same category as the items being hedged. Cash flows from derivative instruments used to manage interest rates are classified as operating activities. We classify these derivatives within Level 2 of the fair value hierarchy. Other investments Other investments consist primarily of private equity investments, securities pledged as collateral with clearing organizations, and term deposits with Canadian financial institutions. Our securities pledged as collateral with clearing organizations, which primarily include U.S. Treasury securities, and term deposits are categorized within Level 1 of the fair value hierarchy. Private equity investments consist of direct investments, investments in third-party private equity funds and various legacy private equity funds which we sponsor. The private equity funds in which we invest are primarily closed-end funds in which our investments are generally not eligible for redemption. We receive distributions from these funds as the underlying assets are liquidated or distributed. These investments are measured at fair value with any gains or losses recognized in “Other” revenues on our Consolidated Statements of Income and Comprehensive Income. The fair value of private equity investments are determined utilizing either the net asset value (“NAV”) of the fund as a practical expedient or Level 3 valuation techniques. The portion of our private equity investment portfolio that is not valued at NAV is valued initially at the transaction price until significant transactions or developments indicate that a change in the carrying values of these investments is appropriate. The carrying values of these investments are adjusted based on financial performance, investment-specific events, financing and sales transactions with third parties and/or discounted cash flow models incorporating changes in market outlook. Investments valued using these valuation techniques are classified within Level 3 of the fair value hierarchy. The valuation of such investments requires judgment due to the absence of quoted market prices, inherent lack of liquidity and long-term nature of these assets. As a result, these values cannot be determined with precision and the calculated fair value estimates may not be realizable in a current sale. Brokerage client receivables, net Brokerage client receivables include receivables from the clients of our broker-dealer subsidiaries and are principally for amounts due on cash and margin transactions. Such receivables are generally collateralized by securities owned by the clients. Brokerage client receivables are reported at their outstanding principal balance, net of any allowance for credit losses. See the “Allowance for credit losses” section below for the application of the practical expedient under CECL for financial assets secured by collateral. Securities beneficially owned by clients, including those that collateralize margin or other similar transactions, are not reflected on our Consolidated Statements of Financial Condition (see Note 7 for additional information regarding this collateral). Other receivables, net Other receivables primarily include receivables from brokers, dealers and clearing organizations, accrued fees from product sponsors, and accrued interest receivables. Receivables from brokers, dealers and clearing organizations primarily consist of deposits placed with clearing organizations, which includes initial margin, and receivables related to sales of securities which have traded but not yet settled including amounts receivable for securities failed to deliver. We present “Other receivables, net” on our Consolidated Statements of Financial Condition, net of any allowance for credit losses. However, these receivables generally have minimal credit risk due to the low probability of clearing organization default and the short-term nature of receivables related to securities settlements and therefore, the allowance for credit losses on such receivables is not significant. Any allowance for credit losses for other receivables is estimated using assumptions based on historical experience, current facts and other factors. We update these estimates through periodic evaluations against actual trends experienced. 93 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Notes to Consolidated Financial Statements As permitted under the CECL guidance, we include accrued interest receivables related to our financial assets in “Other receivables, net” on the Consolidated Statements of Financial Condition instead of with the related financial instrument. We reverse any uncollectible accrued interest against interest income when the related financial asset is moved to nonaccrual status. Given that we write off uncollectible amounts in a timely manner, we do not recognize an allowance for credit losses against accrued interest receivable. Bank loans, net Loans held for investment Bank loans are comprised of loans originated or purchased by Raymond James Bank and include commercial and industrial (“C&I”) loans, real estate investment trust loans (“REIT”), tax-exempt loans, commercial and residential real estate loans, securities-based loans (“SBL”) and other loans. The loans which we have the intent and the ability to hold until maturity or payoff are recorded at their unpaid principal balance plus any premium paid in connection with the purchase of the loan, less the allowance for credit losses and any discounts received in connection with the purchase of the loan and net of deferred fees and costs on originated loans. Loan origination fees and direct costs, as well as premiums and discounts on loans that are not revolving, are capitalized and recognized in interest income using the effective interest method. For revolving loans, the straight-line method is used based on the contractual term. Syndicated loans purchased in the secondary market are recognized as of the trade date. Interest income is recognized on an accrual basis. We segregate our loan portfolio into six loan portfolio segments: C&I, commercial real estate (“CRE”) (primarily loans that are secured by income-producing properties and CRE construction loans), REIT (loans made to businesses that own or finance income-producing real estate), tax-exempt, residential mortgage, and SBL and other. These portfolio segments also serve as the portfolio loan classes for purposes of credit analysis. See the “Allowance for credit losses” section below for information on our allowance policies. Loans held for sale Certain residential mortgage loans originated and intended for sale in the secondary market due to their fixed interest rate terms, as well as Small Business Administration (“SBA”) loans purchased and intended for sale in the secondary market but not yet aggregated for securitization into pools, are each carried at the lower of cost or estimated fair value. The fair values of the residential mortgage loans held for sale are estimated using observable prices obtained from counterparties for similar loans. These nonrecurring fair value measurements are classified within Level 2 of the fair value hierarchy. We purchase the guaranteed portions of SBA loans and account for these loans in accordance with the policy for loans held for sale. We then aggregate SBA loans with similar characteristics into pools for securitization and sell these pools in the secondary market. Individual SBA loans may be sold prior to securitization. The fair values of the SBA loans are determined based upon their committed sales price, third-party price quotes, or are determined using a third-party pricing service. Once the SBA loans are securitized into a pool, the respective securities are classified as trading instruments and are carried at fair value based on our intention to sell the securitizations. Sales of the securitizations are accounted for as of settlement date, which is the date we have surrendered control over the transferred assets. We do not retain any interest in the securitizations once they are sold. Corporate loans, which include C&I, CRE and REIT loans, and tax-exempt loans are designated as held for investment upon inception and recognized in loans receivable. If we subsequently designate a corporate or tax-exempt loan as held for sale, which generally occurs as part of our credit management activities, we then write down the carrying value of the loan with a partial charge-off, if necessary, to carry it at the lower of cost or estimated fair value. Gains and losses on sales of residential mortgage loans held for sale, SBA loans that are not part of a securitized pool, and corporate loans transferred from the held for investment portfolio, are included as a component of “Other” revenues on our Consolidated Statements of Income and Comprehensive Income, while interest collected on these assets is included in “Interest income.” Net unrealized losses are a component of “Other” revenues on our Consolidated Statements of Income and Comprehensive Income. Unfunded lending commitments We have outstanding at any time a significant number of commitments to extend credit and other credit-related off-balance- sheet financial instruments such as revolving lines of credit, standby letters of credit and loan purchases. Our policy is 94 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Notes to Consolidated Financial Statements generally to require customers to provide collateral at the time of closing. The amount of collateral obtained, if it is deemed necessary upon extension of credit, is based on our credit evaluation of the borrower. Collateral held varies but may include assets such as marketable securities, accounts receivable, inventory, real estate, and income-producing commercial properties. In the normal course of business, Raymond James Bank issues or participates in the issuance of standby letters of credit whereby it provides an irrevocable guarantee of payment in the event the letter of credit is drawn down by the beneficiary. These standby letters of credit generally expire in one year or less. In the event that a letter of credit is drawn down, Raymond James Bank would pursue repayment from the party under the existing borrowing relationship or would liquidate collateral, or both. The proceeds from repayment or liquidation of collateral are expected to satisfy the amounts drawn down under the existing letters of credit. The allowance for potential credit losses associated with these unfunded lending commitments is included in “Other payables” on our Consolidated Statements of Financial Condition. Refer to the “Allowance for credit losses” section that follows for a discussion of the reserve calculation methodology and Note 19 for further information about these commitments. We recognize the revenue associated with corporate syndicated standby letters of credit, which is generally received quarterly, on a cash basis, the effect of which does not differ significantly from recognizing the revenue in the period the fee is earned. Unused corporate line of credit fees are accounted for on an accrual basis. Nonperforming assets Nonperforming assets are comprised of both nonperforming loans and other real estate owned (“OREO”). Nonperforming loans include those loans which have been placed on nonaccrual status and any accruing loans which are 90 days or more past due and in the process of collection. Loans which have been restructured in a manner that grants a concession that would not normally be granted to a borrower experiencing financial difficulties are deemed to be troubled debt restructurings (“TDRs”). Loans structured as TDRs which are currently placed on nonaccrual status are considered nonperforming loans. Loans of all classes are placed on nonaccrual status when we determine that full payment of all contractual principal and interest is in doubt or the loan is past due 90 days or more as to contractual interest or principal unless the loan, in our opinion, is well-secured and in the process of collection. When a loan is placed on nonaccrual status, the accrued and unpaid interest receivable is written-off against interest income and accretion of the net deferred loan origination fees ceases. Interest is recognized using the cash method for residential mortgage loans and SBL and other loans, and the cost recovery method for corporate and tax-exempt loans thereafter until the loan qualifies for return to accrual status. Most loans (including residential mortgage TDRs) are returned to an accrual status when the loans have been brought contractually current with the original or amended terms and have been maintained on a current basis for a reasonable period, generally six months. However, corporate loan TDRs have generally been partially charged off and therefore, remain on nonaccrual status until the loan is fully repaid or sold. Other real estate acquired in the settlement of loans, including through, or in lieu of, loan foreclosure, is initially recorded at the lower of cost or fair value less estimated selling costs through a charge to the allowance for credit losses, thus establishing a new cost basis. Subsequent to foreclosure, valuations are periodically performed and the assets are carried at the lower of the carrying amount or fair value, as determined by a current appraisal or valuation less estimated costs to sell, and are included in “Other assets” on our Consolidated Statements of Financial Condition. These nonrecurring fair value measurements are classified within Level 2 of the fair value hierarchy. Bank loan charge-off policies Corporate and tax-exempt loans are monitored on an individual basis, and loan grades are reviewed at least quarterly to ensure they reflect the loan’s current credit risk. When we determine that it is likely that a corporate or tax-exempt loan will not be collected in full, the loan is evaluated for a potential write down of the carrying value. After consideration of the borrower’s ability to restructure the loan, alternative sources of repayment, and other factors affecting the borrower’s ability to repay the debt, the portion of the loan deemed to be a confirmed loss, if any, is charged-off. For collateral-dependent loans secured by real estate, the amount of the loan considered a confirmed loss and charged-off is generally equal to the difference between the recorded investment in the loan and the collateral’s appraised value less estimated costs to sell. For C&I and tax-exempt loans, we evaluate all sources of repayment to arrive at the amount considered to be a loss and charged-off. Corporate banking and credit risk managers also meet regularly to review criticized loans (i.e., loans that are rated special mention or worse as defined by bank regulators, see Note 8 for further discussion). Additional charge-offs are taken when the value of the collateral changes or there is an adverse change in the expected cash flows. 95 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Notes to Consolidated Financial Statements The majority of our corporate loan portfolio is comprised of participations in either Shared National Credits (“SNCs”) or other large syndicated loans in the U.S. and Canada. The SNCs are U.S. loan syndications totaling over $100 million that are shared between three or more regulated institutions. The agent bank’s regulator reviews a portion of SNC loans on a semi-annual basis and provides a synopsis of each loan’s regulatory classification, including loans that are designated for nonaccrual status and directed charge-offs. We are at least as critical with nonaccrual designations, directed charge-offs, and classifications, potentially impacting our allowance for credit losses and charge-offs. Corporate loans are subject to our internal review procedures and regulatory review by the Florida Office of Financial Regulation (“OFR”) and the Board of Governors of the Federal Reserve System (“the Fed”) as part of the Bank’s regulatory examinations. Every residential mortgage loan over 60 days past due is reviewed to determine loan status, collection strategy and charge-off recommendations. Charge-offs are typically considered on residential mortgage loans once the loans are delinquent 90 days or more and then generally taken before the loan is 120 days past due. A charge-off is taken against the allowance for credit losses for the difference between the loan amount and the amount that we estimate will ultimately be collected, based on the value of the underlying collateral less estimated costs to sell. We predominantly use broker price opinions for these valuations. If a loan remains in pre-foreclosure status for more than nine months, an updated valuation is obtained to determine if further charge-offs are necessary. Loans to financial advisors, net We offer loans to financial advisors for recruiting and retention purposes. The decision to extend credit to a financial advisor or other key revenue producer is generally based on their ability to generate future revenues. Loans offered are generally repaid over a five to ten year period, with interest recognized as earned and are contingent upon affiliation with us (i.e., whether the advisor is actively affiliated with us or has terminated affiliation with us). These loans are not assignable by the financial advisor and may only be assigned by us to a successor in interest. There is no fee income associated with these loans. In the event that the financial advisor is no longer affiliated with us, any unpaid balance of such loan becomes immediately due and payable to us and generally does not continue to accrue interest. Based upon the nature of these financing receivables, affiliation status is the primary credit risk factor within this portfolio. We present the outstanding balance of loans to financial advisors on our Consolidated Statements of Financial Condition, net of the allowance for credit losses. Refer to the allowance for credit losses section that follows for further information related to our allowance for credit losses on our loans to financial advisors. See Note 9 for additional information on our loans to financial advisors. Loans for financial advisors who are actively affiliated with us are considered past due once they are 30 days or more delinquent as to the payment of contractual interest or principal. Such loans are placed on nonaccrual status when we determine that full payment of contractual principal and interest is in doubt, or the loan is past due 180 days or more as to contractual interest or principal. When a loan is placed on nonaccrual status, the accrued and unpaid interest receivable is written-off against interest income. Interest is recognized using the cash method for these loans thereafter until the loan qualifies for return to accrual status. Loans are returned to an accrual status when the loans have been brought contractually current with the original terms and have been maintained on a current basis for a reasonable period, generally six months. When we determine that it is likely a loan will not be collected in full, the loan is evaluated for a potential write down of the carrying value. After consideration of the borrower’s ability to restructure the loan, sources of repayment, and other factors affecting the borrower’s ability to repay the debt, the portion of the loan deemed a confirmed loss, if any, is charged-off. A charge-off is taken against the allowance for credit losses for the difference between the amortized cost and the amount we estimate will ultimately be collected. Additional charge-offs are taken if there is an adverse change in the expected cash flows. Allowance for credit losses We evaluate our held for investment bank loans, unfunded lending commitments, loans to financial advisors and certain other financial assets to estimate an allowance for credit losses over the remaining life of the financial instrument. The remaining life of our financial assets is determined by considering contractual terms and expected prepayments, among other factors. We use multiple methodologies in estimating an allowance for credit losses and our approaches differ by type of financial asset and the risk characteristics within each financial asset type. Our estimates are based on ongoing evaluations of the portfolio, the related credit risk characteristics, and the overall economic and environmental conditions affecting the financial assets. For certain of our financial assets with collateral maintenance provisions (e.g., collateralized agreements, margin loans and SBL), we apply the practical expedient allowed under the CECL guidance in estimating an allowance for credit losses. We reasonably expect that borrowers (or counterparties, as applicable) will replenish the collateral as required. As a result, we estimate zero credit losses to the extent that the fair value equals or exceeds the related carrying value of the financial asset. When the fair value of the collateral securing the financial asset is less than the carrying value, qualitative factors such as historical experience 96 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Notes to Consolidated Financial Statements (adjusted for current risk characteristics and economic conditions) as well as reasonable and supportable forecasts are considered in estimating the allowance for credit losses on the unsecured portion of the financial asset. Credit losses are charged-off against the allowance when we believe the uncollectibility of the financial asset is confirmed. Subsequent recoveries, if any, are credited to the allowance once received. A credit loss expense, or benefit, is recorded in earnings in an amount necessary to adjust the allowance for credit losses to our estimate as of the end of each reporting period. Our provision or benefit for credit losses for outstanding bank loans is included in “Bank loan provision/(benefit) for credit losses” on our Consolidated Statements of Income and Comprehensive Income and our provision or benefit for credit losses for all other financing receivables, including loans to financial advisors, and unfunded lending commitments is included in “Other” expense. Loans We generally estimate the allowance for credit losses on our loan portfolios using credit risk models which incorporate relevant available information from internal and external sources relating to past events, current conditions, and reasonable and supportable economic forecasts. After testing the reasonableness of a variety of economic forecast scenarios, we select a single forecast scenario for use in our models. Our forecasts incorporate assumptions related to macroeconomic indicators including, but not limited to, U.S. gross domestic product, equity market indices, unemployment rates, and commercial real estate and residential home price indices. At the conclusion of our reasonable and supportable forecast period, which currently ranges from two to three years depending on the model and macroeconomic variables, we use a straight-line reversion approach over a one-year period to revert to historical loss information for C&I, REIT and tax-exempt loans. For CRE and residential mortgage loans, we incorporate a reasonable and supportable forecast of various macroeconomic variables over the remaining life of the assets. The development of the forecast used for CRE and residential mortgage loans incorporates an assumption that each macroeconomic variable will revert to a long-term expectation starting in years two to three of the forecast and largely completing within the first five years of the forecast. We assess the length of the reasonable and supportable forecast period and the reversion period, our reversion approach, our economic forecasts and our methodology for estimating the historical loss information on a quarterly basis. The allowance for credit losses on loans is generally evaluated and measured on a collective basis, typically by loan portfolio segment, due to similar risk characteristics. When a loan does not share similar risk characteristics with other loans, the loan is evaluated for credit losses on an individual basis. Various risk characteristics are considered when determining whether the loan should be collectively evaluated including, but not limited to, financial asset type, internal risk ratings, collateral type, industry of the borrower, and historical or expected credit loss patterns. The allowance for credit losses on collectively evaluated loans is comprised of two components: (a) a quantitative allowance; and (b) a qualitative allowance, which is based on an analysis of model limitations and other factors not considered by the quantitative models. There are several factors considered in estimating the quantitative allowance for credit losses on collectively evaluated loans which generally include, but are not limited to, the internal risk rating, historical loss experience (including adjustments due to current risk characteristics and economic conditions), prepayments, borrower-controlled extensions, and expected recoveries. We use third-party data for historical information on collectively evaluated corporate loans (C&I, CRE and REIT loans) and residential mortgage loans. The qualitative portion of our allowance for credit losses includes certain factors that are not incorporated into the quantitative estimate and would generally require adjustments to the allowance for credit losses. These qualitative factors are intended to address developing trends related to each portfolio segment and would generally include, but are not limited to: changes in lending policies and procedures, including changes in underwriting standards and collection; our loan review process; volume and severity of delinquent loans; changes in the nature, volume and terms of loans; credit concentrations; changes in the value of underlying collateral; changes in legal and regulatory environments; and local, regional, national and international economic conditions. Held for investment bank loans The allowance for credit losses for the C&I, CRE, REIT, tax-exempt and residential mortgage portfolio segments is estimated using credit risk models that project a probability of default (“PD”), which is then multiplied by the loss given default (“LGD”) and the estimated exposure at default (“EAD”) at the loan-level for every period remaining in the loan’s expected life, including the maturity period. Historical information, combined with macroeconomic variables, are used in estimating the PD, LGD and EAD. Our credit risk models consider several factors when estimating the expected credit losses which may include, but are not limited to, financial performance and position, estimated prepayments, geographic location, industry or sector type, debt 97 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Notes to Consolidated Financial Statements type, loan size, capital structure, initial risk levels and the economic outlook. Additional factors considered by the residential mortgage model include Fair Isaac Corporation (“FICO”) scores and loan-to-value (“LTV”) ratios. We generally use one of two methods to measure the allowance for credit losses on individually evaluated loans. A discounted cash flow approach is used to estimate the allowance for credit losses on certain nonaccrual corporate loans and all TDRs that are not collateral-dependent. For collateral-dependent loans and for instances where foreclosure is probable, we use an approach that considers the fair value of the collateral less selling costs when measuring the allowance for credit losses. A loan is collateral-dependent when the borrower is experiencing financial difficulty and repayment is expected to be provided substantially through the sale of the collateral. See Note 8 for further information about our bank loans, including credit quality indicators considered in developing the allowance for credit losses. Unfunded lending commitments We estimate credit losses on unfunded lending commitments using a methodology consistent with that used in the corresponding bank loan portfolio segment and also based on the expected funding probabilities for fully binding commitments. As a result, the allowance for credit losses for unfunded lending commitments will vary depending upon the mix of lending commitments and future funding expectations. All classes of individually evaluated unfunded lending commitments are analyzed in conjunction with the specific allowance process previously described. Loans to financial advisors The allowance for credit losses on loans to financial advisors is estimated using credit risk models that incorporate average annual loan-level loss rates and estimated prepayments based on historical data. The qualitative component of our estimate considers internal and external factors that are not incorporated into the quantitative estimate such as the reasonable and supportable forecast period. In estimating an allowance for credit losses on our individually-evaluated loans to financial advisors, we generally take into account the affiliation status of the financial advisor (i.e., whether the advisor is actively affiliated with us or has terminated affiliation with us), the borrower’s ability to restructure the loan, sources of repayment, and other factors affecting the borrower’s ability to repay the debt. Identifiable intangible assets, net Certain identifiable intangible assets we acquire such as customer relationships, trade names and non-compete agreements, are amortized over their estimated useful lives on a straight-line basis and are evaluated for potential impairment whenever events or changes in circumstances suggest that the carrying value of an asset or asset group may not be fully recoverable. Amortization expense associated with certain identifiable intangible assets with short useful lives is included in “Acquisition and disposition-related expenses” on our Consolidated Statements of Income and Comprehensive Income, while amortization expense related to our remaining identifiable intangible assets is included in “Other” expenses on our Consolidated Statements of Income and Comprehensive Income. We also hold indefinite-lived identifiable intangible assets, which are not amortized. Rather, these assets are subject to an evaluation of potential impairment on an annual basis to determine whether the estimated fair value is in excess of its carrying value, or between annual impairment evaluation dates, if events or circumstances indicate there may be impairment. In the course of our evaluation of the potential impairment of such indefinite-lived assets, we may elect either a qualitative or a quantitative assessment. If after assessing the totality of events or circumstances, we determine it is more likely than not that the fair value is greater than its carrying amount, we are not required to perform a quantitative impairment analysis. However, if we conclude otherwise, we then perform a quantitative impairment analysis. We have elected January 1 as our annual impairment evaluation date, evaluating balances as of December 31. See Note 11 for additional information regarding the outcome of our impairment assessment. Goodwill Goodwill represents the cost of acquired businesses in excess of the fair value of the related net assets acquired. Indefinite- lived intangible assets such as goodwill are not amortized, but rather evaluated for impairment at least annually, or between annual impairment evaluation dates whenever events or circumstances indicate potential impairment exists. Impairment exists when the carrying value of a reporting unit, which is generally at the level of or one level below our business segments, exceeds its respective fair value. 98 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Notes to Consolidated Financial Statements In the course of our evaluation of the potential impairment to goodwill, we may elect either a qualitative or a quantitative assessment. Our qualitative assessments consider macroeconomic indicators including, but not limited to, trends in equity and fixed income markets and other revenue-generating activities, gross domestic product, unemployment rates, and interest rates. We also consider regulatory changes, market capitalization, reporting unit specific results, and changes in key personnel and strategy. We assess these, and other, qualitative factors to determine whether the existence of events or circumstances indicates that it is more likely than not that the fair value of a reporting unit is less than its carrying amount. If we determine it is more likely than not that the fair value of a reporting unit is greater than its carrying amount, then performing a quantitative impairment analysis is not required. However, if we conclude otherwise, we then perform a quantitative impairment analysis. If we elect not to perform a qualitative assessment, we perform a quantitative evaluation. In our quantitative assessment, we estimate the fair value of the reporting unit with which the goodwill is associated and compare it to the carrying value. We estimate the fair value of our reporting units using an income approach based on a discounted cash flow model that includes significant assumptions about future operating results and cash flows, and, if appropriate, a market approach. If the carrying value of a reporting unit is greater than the estimated fair value, an impairment charge is recognized for the excess. We have elected January 1 as our annual goodwill impairment evaluation date, evaluating balances as of December 31. See Note 11 for additional information regarding the outcome of our goodwill impairment assessments. Other assets Other assets is primarily comprised of investments in company-owned life insurance, property and equipment, net, right-of-use assets (“ROU assets”) associated with leases, prepaid expenses, FHLB stock, Federal Reserve Bank (“FRB”) stock, and investments in real estate partnerships held by consolidated VIEs. See Note 12 for further information. We maintain investments in company-owned life insurance policies utilized to indirectly fund certain non-qualified deferred compensation plans and other employee benefit plans (see Note 23 for information on the non-qualified deferred compensation plans). These life insurance policies are recorded at cash surrender value as determined by the insurer. Ownership of FHLB and FRB stock is a requirement for all banks seeking membership into and access to the services provided by these banking systems. These investments are carried at cost. Raymond James Tax Credit Funds, Inc. (“RJTCF”), a wholly-owned subsidiary of RJF, or one of its affiliates, is the managing member or general partner in Low-Income Housing Tax Credit (“LIHTC”) funds and other funds of a similar nature, some of which require consolidation. These funds invest in housing project limited partnerships or limited liability companies (“LLCs”) which purchase and develop affordable housing properties generally qualifying for federal and state low-income housing tax credits. The investments in project partnerships of all of the LIHTC fund VIEs which require consolidation are included in “Other assets” on our Consolidated Statements of Financial Condition. Property and equipment, net Property and equipment are stated at cost less accumulated depreciation and software amortization. Property and equipment primarily consists of software, buildings, certain leasehold improvements, and furniture. Software includes both purchased software and internally developed software, including certain projects where development is in progress. Buildings primarily consists of owned facilities. Leasehold improvements are generally costs associated with lessee-owned interior office space improvements. Equipment primarily consists of communications and technology hardware. Depreciation of assets (other than land) is primarily calculated using the straight-line method over the estimated useful lives of the assets, within ranges outlined in the following table. Asset type Buildings, building components and land improvements Furniture, fixtures and equipment Software Leasehold improvements (lessee-owned) Estimated useful life 15 to 40 years 3 to 5 years 2 to 10 years Lesser of useful life or lease term Costs for significant internally developed software projects are capitalized when the costs relate to development of new applications or modification of existing internal-use software that results in additional functionality. Internally developed software project costs related to preliminary-project and post-project activities are expensed as incurred. 99 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Notes to Consolidated Financial Statements Additions, improvements and expenditures that extend the useful life of an asset are capitalized. Expenditures for repairs and maintenance, as well as all maintenance costs associated with software applications, are expensed in the period incurred. Depreciation expense associated with property and equipment is included in “Occupancy and equipment” expense on our Consolidated Statements of Income and Comprehensive Income. Amortization expense associated with computer software is included in “Communications and information processing” expense on our Consolidated Statements of Income and Comprehensive Income. Gains and losses on disposals of property and equipment are included in “Other” revenues on our Consolidated Statements of Income and Comprehensive Income in the period incurred. Leases We have operating leases for the premises we occupy in many of our U.S. and foreign locations, including our employee-based branch office operations. At inception, we determine if an arrangement to utilize a building or piece of equipment is a lease and, if so, the appropriate lease classification. Substantially all of our leases are operating leases. If the arrangement is determined to be a lease, we recognize an ROU asset in “Other assets” and a corresponding lease liability in “Other payables” on our Consolidated Statements of Financial Condition. ROU assets represent our right to use an underlying asset for the lease term, and lease liabilities represent our obligation to make lease payments arising from the lease. We elected the practical expedient, where leases with an initial term of 12 months or less are not recorded as an ROU asset or lease liability. Our lease terms include any noncancelable periods and may reflect periods covered by options to extend or terminate when it is reasonably certain that we will exercise those options. We record our lease ROU assets at the amount of the lease liability plus any prepaid rent, amounts paid for lessor-owned leasehold improvements, and initial direct costs, less any lease incentives and accrued rent. We record lease liabilities at commencement date based on the present value of lease payments over the lease term, which is discounted using our commencement date incremental borrowing rate, or at the imputed rate within the lease, as appropriate. Our incremental borrowing rate considers the weighted-average yields on our senior notes payable, adjusted for collateralization and tenor. Payments that vary because of changes in facts or circumstances occurring after the commencement date, such as operating expense payments under a real estate lease, are considered variable and are expensed in the period incurred. For our real estate leases, we elected the practical expedient to account for the lease and non-lease components as a single lease. Lease expense for our lease payments is recognized on a straight-line basis over the lease term if the ROU asset has not been impaired or abandoned. See Note 14 for additional information on our leases. Contingent liabilities We recognize liabilities for contingencies when there is an exposure that, when fully analyzed, indicates it is both probable that a liability has been incurred and the amount of loss can be reasonably estimated. Whether a loss is probable, and if so, the estimated range of possible loss, is based upon currently available information and is subject to significant judgment, a variety of assumptions, and uncertainties. When a loss is probable and a range of possible loss can be estimated, we accrue the most likely amount within that range; if the most likely amount of possible loss within that range is not determinable, the minimum amount in the range of loss is accrued. No liability is recognized for those matters which, in management’s judgment, the determination of a reasonable estimate of loss is not possible, or for which a loss is not determined to be probable. We record liabilities related to legal and regulatory proceedings in “Other payables” on our Consolidated Statements of Financial Condition. The determination of these liability amounts requires significant judgment on the part of management. Management considers many factors including, but not limited to: the amount of the claim; the amount of the loss in the client’s account; the basis and validity of the claim; the possibility of wrongdoing on the part of one of our employees or financial advisors; previous results in similar cases; and legal precedents and case law. Each legal proceeding or significant regulatory matter is reviewed in each accounting period and the liability balance is adjusted as deemed appropriate by management. Any change in the liability amount is recorded through “Other” expense on our Consolidated Statements of Income and Comprehensive Income in that period. The actual costs of resolving legal matters or regulatory proceedings may be substantially higher or lower than the recorded liability amounts for such matters. Our costs of defense related to such matters are expensed in the period they are incurred. Such defense costs are primarily related to external legal fees which are included within “Professional fees” on our Consolidated Statements of Income and Comprehensive Income. See Note 19 for additional information. 100 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Notes to Consolidated Financial Statements Share-based compensation We account for share-based awards through the measurement and recognition of compensation expense for all share-based payment awards made to employees, directors, and independent contractors based on estimated fair values. The compensation cost of our share-based awards, net of estimated forfeitures, is recognized over the requisite service period of the awards and is calculated as the market value of the awards on the date of the grant. See Note 23 for additional information on our share-based compensation plan. Deferred compensation plans We maintain various deferred compensation plans for the benefit of certain employees and independent contractors that provide a return to the participant based upon the performance of various referenced investments. For the Voluntary Deferred Compensation Plan (“VDCP”), Long-Term Incentive Plan (“LTIP”), and certain other plans, we purchase and hold company- owned life insurance policies on the lives of certain current and former participants to earn a competitive rate of return for participants and to provide a source of funds available to satisfy our obligations under the plan. See Note 12 for information regarding the carrying value of such policies. Compensation expense is recognized for all awards made under such plans with future service requirements over the requisite service period using the straight-line method. Changes in the value of the company-owned life insurance policies and other investments, as well as the expenses associated with the related deferred compensation plans, are recorded in “Compensation, commissions and benefits” expense on our Consolidated Statements of Income and Comprehensive Income. See Note 23 for additional information. Foreign currency translation The statements of financial condition of the foreign subsidiaries we consolidate are translated at exchange rates as of the period- end. The statements of income are translated either at an average exchange rate for the period or, in certain cases, at the exchange rate in effect on the date which transactions occur. The gains or losses resulting from translating foreign currency financial statements into U.S. dollars are included in OCI and are thereafter presented in equity as a component of AOCI. Income taxes The objective of accounting for income taxes is to recognize the amount of taxes payable or refundable for the current year. We utilize the asset and liability method to provide for income taxes on all transactions recorded in our consolidated financial statements. This method requires that income taxes reflect the expected future tax consequences of temporary differences between the carrying amounts of assets or liabilities for book and tax purposes. Accordingly, a deferred tax asset or liability for each temporary difference is determined based on the tax rates that we expect to be in effect when the underlying items of income and expense are realized. Judgment is required in assessing the future tax consequences of events that have been recognized in our financial statements or tax returns, including the repatriation of undistributed earnings of foreign subsidiaries. Variations in the actual outcome of these future tax consequences could materially impact our financial position, results of operations, or liquidity. See Note 18 for further information on our income taxes. Earnings per share (“EPS”) Basic EPS is calculated by dividing earnings attributable to common shareholders by the weighted-average common shares outstanding. Earnings attributable to common shareholders represents net income reduced by the allocation of earnings and dividends to participating securities. Diluted EPS is similar to basic EPS, but adjusts for the dilutive effect of outstanding stock options and certain restricted stock units (“RSUs”) by application of the treasury stock method. Evaluation of VIEs to determine whether consolidation is required A VIE requires consolidation by the entity’s primary beneficiary. Examples of entities that may be VIEs include certain legal entities structured as corporations, partnerships or limited liability companies. We evaluate all of the entities in which we are involved to determine if the entity is a VIE and if so, whether we hold a variable interest and are the primary beneficiary. We hold variable interests primarily in the following VIEs: certain private equity investments, a trust fund established for employee retention purposes (“Restricted Stock Trust Fund”) and certain LIHTC funds. See Note 10 for further information on our VIEs. 101 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Notes to Consolidated Financial Statements Determination of the primary beneficiary of a VIE We consolidate VIEs that are subject to assessment when we are deemed to be the primary beneficiary of the VIE. The process for determining whether we are the primary beneficiary of the VIE is to conclude whether we are a party to the VIE holding a variable interest that meets both of the following criteria: (1) has the power to make decisions that most significantly affect the economic performance of the VIE, and (2) has the obligation to absorb losses or the right to receive benefits that in either case could potentially be significant to the VIE. Private Equity Interests As part of our private equity investments, we hold interests in a number of limited partnerships (our “Private Equity Interests”). We have concluded that the Private Equity Interests are VIEs, primarily as a result of the treatment of limited partner kick-out and participation rights as a simple majority of the limited partners cannot initiate an action to kick-out the general partner without cause and the limited partners with equity at-risk lack substantive participating rights. In our analysis of the criteria to determine whether we are the primary beneficiary of the Private Equity Interests VIEs, we analyze the power and benefits criteria. In a number of these entities, we are a passive limited partner investor, and thus, we do not have the power to make decisions that most significantly affect the economic performance of such VIEs. Accordingly, in such circumstances, we have determined we are not the primary beneficiary and therefore we do not consolidate the VIE. However, in certain of these entities, we have concluded that we are the primary beneficiary as we meet the power and benefits criteria. In such instances, we consolidate the Private Equity Interests VIE. Restricted Stock Trust Fund We utilize a trust in connection with certain of our RSU awards. This trust fund was established and funded for the purpose of acquiring our common stock in the open market to be used to settle RSUs granted as a retention vehicle for certain employees of our Canadian subsidiaries. We are deemed to be the primary beneficiary and, accordingly, consolidate this trust fund. LIHTC funds RJTCF is the managing member or general partner in a number of LIHTC funds having one or more investor members or limited partners. These LIHTC funds are organized as LLCs or limited partnerships for the purpose of investing in a number of project partnerships, which are limited partnerships or LLCs that purchase and develop, or hold, low-income housing properties qualifying for tax credits and/or provide a mechanism for banks and other institutions to meet their Community Reinvestment Act obligations throughout the U.S. Our determination of the primary beneficiary of each tax credit fund in which RJTCF has a variable interest requires judgment and is based on an analysis of all relevant facts and circumstances, including: (1) an assessment of the characteristics of RJTCF’s variable interest and other involvement it has with the tax credit fund, including involvement of related parties and any de facto agents, as well as the involvement of other variable interest holders, namely, limited partners or investor members, and (2) the tax credit fund’s purpose and design, including the risks that the tax credit fund was designed to create and pass through to its variable interest holders. In the design of most tax credit fund VIEs, the investor members invest solely for tax attributes associated with the portfolio of low-income housing properties held by the fund. However, the tax credit fund VIEs which invest and hold LIHTC project partnerships that have already delivered most of the tax credits to their investors hold the projects to monetize anticipated future tax benefits for which the project may ultimately qualify. In both instances, RJTCF, as the managing member or general partner of the fund, is responsible for overseeing the fund’s operations. RJTCF sponsors two general types of tax credit funds designed to deliver tax benefits to the investors. Generally, neither type meets the VIE consolidation criteria. These types of funds include single investor funds and multi-investor funds. RJTCF does not typically provide guarantees related to the delivery or funding of tax credits or other tax attributes to the investor members or limited partners of tax credit funds. The investor member(s) or limited partner(s) of the VIEs bear the risk of loss on their investment. Additionally, under the tax credit funds’ designed structure, the investor member(s) or limited partner(s) receive nearly all of the tax credits and tax-deductible loss benefits designed to be delivered by the fund entity, as well as a majority of any proceeds upon a sale of a project partnership held by a tax credit fund (fund level residuals). RJTCF earns fees from the fund for its services in organizing the fund, identifying and acquiring the project partnership investments and ongoing asset management, and receives a share of any residuals arising from sale of project partnerships upon the termination of the fund. In single investor funds that deliver tax benefits, RJTCF has concluded that the one single investor member or limited partner in such funds, in nearly all instances, has significant participating rights over the activities that most significantly impact the 102 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Notes to Consolidated Financial Statements economics of the fund. Therefore RJTCF, as managing member or general partner of such funds, is not the one party with power over such activities and resultantly is not deemed to be the primary beneficiary of such single investor funds and, in nearly all cases, these funds are not consolidated. In multi-investor funds that deliver tax benefits, RJTCF has concluded that since the participating rights over the activities that most significantly impact the economics of the fund are not held by one single investor member or limited partner, RJTCF is deemed to have the power over such activities. RJTCF then assesses whether its projected benefits to be received from the multi-investor funds, primarily its share of any residuals upon the termination of the fund, are potentially significant to the fund. As such residuals received upon termination are not expected to be significant to the funds, in nearly all cases, these funds are not consolidated. LIHTC funds designed to hold projects to monetize future tax benefits for which the project may qualify are also sponsored by RJTCF in either single investor or multi-investor form. In single investor form, the limited partner has significant participating rights over the activities that most significantly impact the economics of the fund, and therefore RJTCF is not the primary beneficiary of such funds and such funds are not consolidated. In multi-investor form, RJTCF has concluded it meets both the power and benefits criteria for such funds since participating rights are not held by any one single investor, and thus RJTCF is deemed to have the power over such activities. In such instances, since RJTCF has benefit opportunities in the fund that could potentially be significant, such fund is consolidated. Direct investments in LIHTC project partnerships Raymond James Bank is the investor member of a LIHTC fund that delivers tax benefits which we have determined to be a VIE, and in which a subsidiary of RJTCF is the managing member. We have determined that Raymond James Bank is the primary beneficiary of this VIE and therefore, we consolidate the fund. These LIHTC funds which we consolidate are investor members in certain LIHTC project partnerships. Since unrelated third parties are the managing members of the investee project partnerships, we have determined that consolidation of these project partnerships is not required and the funds account for their project partnership investments under the equity method. The carrying value of the funds’ project partnership investments are included in “Other assets” on our Consolidated Statements of Financial Condition. Any losses on such equity method investments are included in “Other” expenses on our Consolidated Statements of Income and Comprehensive Income. The federal tax credits that result from these investments reduce our provision for income taxes in the year they are received. Acquisitions Our financial statements include the operations of an acquired business starting from the completion of the acquisition. Acquisitions are generally recorded as a business combination, whereby the assets acquired and liabilities assumed are recorded on the date of acquisition at their respective estimated fair values, including any identifiable intangible assets. Any excess of the purchase price over the estimated fair values of the net assets acquired is recorded as goodwill. Significant judgment is required in estimating the fair value of certain acquired assets and liabilities. The fair value estimates are based on available historical information, and, in part, on inputs that are unobservable, including future expectations and assumptions. Significant estimates and assumptions inherent in the valuations reflect a consideration of other marketplace participants and include the amount and timing of future cash flows (including expected growth rates and profitability), the underlying demand, the economic barriers to entry and the discount rate applied to the cash flows. To estimate the fair value of identifiable intangible assets we consider the income, market and cost approaches and place reliance on the approach or approaches deemed most indicative of value. Depending on the timing of an acquisition, the estimated fair values of the assets acquired and liabilities assumed may be considered provisional and based on information available at the time the financial statements are prepared, providing a reasonable basis for estimating the fair values. Provisional estimates may be adjusted upon the availability of new information regarding facts and circumstances which existed at the acquisition date. Our policy is to finalize the valuation of assets and liabilities as soon as practicable, but not later than one year from the acquisition date. Any adjustments to the initial estimates of the fair values of the acquired assets and liabilities assumed are recorded as adjustments to the respective assets and liabilities. Determining the useful life of an intangible asset also requires judgment. With the exception of certain customer relationships, the majority of our acquired intangible assets (e.g., customer relationships, trade names and non-compete agreements) are expected to have determinable useful lives. We estimate the useful lives of these intangible assets based on a number of factors including competitive environment, market share, trademark, brand history, underlying demand, and operating plans. Finite- lived intangible assets are amortized over their estimated useful life. 103 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Notes to Consolidated Financial Statements Acquisition-related expenses Acquisition-related expenses associated with certain acquisitions are separately reported on our Consolidated Statements of Income and Comprehensive Income and include certain incremental expenses arising from our acquisitions. These costs do not represent recurring operating costs within the fully integrated combined organization. See Note 3 for additional information regarding the nature of these expenses. NOTE 3 – ACQUISITIONS Acquisitions completed or announced during the twelve months ended September 30, 2021 NWPS In December 2020, we completed our acquisition of all of the outstanding shares of NWPS Holdings, Inc. and its wholly-owned subsidiaries (collectively “NWPS”), doing business as NWPS and Northwest Plan Services. As an independent provider of retirement plan administration, consulting, actuarial and administration services, the addition of NWPS expands our retirement services offerings, which now include retirement plan administration services, to advisors and clients. For purposes of certain acquisition-related financial reporting requirements, the NWPS acquisition was not considered a material acquisition. NWPS has been integrated into our PCG segment and its results of operations have been included in our results prospectively from the closing date of December 24, 2020. During the twelve months ended September 30, 2021, the NWPS acquisition resulted in the addition of $139 million of goodwill and $96 million of identifiable intangible assets. The goodwill associated with this acquisition primarily represents synergies from combining NWPS with our existing businesses. The identifiable intangible assets primarily relate to client relationships and have a weighted-average useful life of 24.8 years. Financo In March 2021, we completed our acquisition of all of the outstanding ownership interests of Financo, LLC and its subsidiaries (collectively “Financo”), an investment bank focused on the consumer sector. The addition of Financo expands our investment banking capabilities in the consumer and retail space, both domestically and internationally. For purposes of certain acquisition-related financial reporting requirements, the Financo acquisition was not considered a material acquisition. Financo has been integrated into our Capital Markets segment and its results of operations have been included in our results prospectively from the closing date of March 30, 2021. During the twelve months ended September 30, 2021, the Financo acquisition resulted in the addition of $30 million of goodwill and $9 million of identifiable intangible assets. The goodwill associated with this acquisition primarily represents synergies from combining Financo with our existing businesses and is generally deductible for tax purposes over 15 years. The identifiable intangible assets primarily relate to client relationships and have a weighted-average useful life of 9 months. Cebile In September 2021, we completed our acquisition of all of the outstanding ownership interests of Cebile Capital (“Cebile”), a private fund placement agent and secondary market advisor to private equity firms. The addition of Cebile deepens our investment banking relationships with the private equity community and expands our related service offerings. For purposes of certain acquisition-related financial reporting requirements, the Cebile acquisition was not considered a material acquisition. Cebile has been integrated into our Capital Markets segment and its results of operations have been included in our results prospectively from the closing date of September 1, 2021. During the twelve months ended September 30, 2021, the Cebile acquisition resulted in the addition of $24 million of goodwill and $4 million of identifiable intangible assets. The goodwill associated with this acquisition primarily represents synergies from combining Cebile with our existing businesses. The identifiable intangible assets primarily relate to client relationships and have a weighted-average useful life of 2.5 years. Due to the timing of the close of this acquisition, certain information is not yet available and the amounts of goodwill and intangible assets are considered provisional. We believe the information currently available provides a reasonable basis for estimating the fair value of these assets. However, these provisional estimates may be adjusted upon the availability of new information regarding facts and circumstances which existed at the acquisition date. We expect to finalize this valuation in our fiscal first quarter of 2022. 104 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Notes to Consolidated Financial Statements See Notes 2 and 11 for additional information about our goodwill and identifiable intangible assets, including the related accounting policies. Acquisition announcements Charles Stanley On July 29, 2021, we announced our firm intention to make an offer for the entire issued and to be issued share capital of United Kingdom (“U.K.”)-based Charles Stanley Group PLC (“Charles Stanley”) at a price of £5.15 per share, or approximately £279 million ($387 million as of July 28, 2021). Under the terms of the intended offer, a loan note alternative will be available to Charles Stanley shareholders which will enable eligible Charles Stanley shareholders to elect to receive a loan note in lieu of part or all of the cash consideration to which they would otherwise be entitled under the terms of the offer. The initial interest rate for the loan note alternative for the first year is 0.1%. The note bears interest at a variable rate which resets annually, calculated as the Bank of England’s base rate plus a differential defined in the loan note, with the interest rate not to exceed 1.5% in any period. The transaction, which is subject to U.K. Financial Conduct Authority approval, is expected to close in the first half of fiscal 2022. We have segregated $400 million in cash to fund the acquisition on the closing date, which is included in “Assets segregated for regulatory purposes and restricted cash” on our Consolidated Statements of Financial Condition as of September 30, 2021. The acquisition would provide us the opportunity to accelerate growth in the U.K. and, through Charles Stanley’s multiple affiliation options, give us the ability to offer wealth management affiliation choices consistent with our model in the U.S. and Canada. For purposes of certain acquisition-related financial reporting requirements, the Charles Stanley acquisition will not be considered a material acquisition. Charles Stanley will operate within our PCG segment upon completion of the acquisition. TriState Capital On October 20, 2021, we announced we had entered into a definitive agreement to acquire TriState Capital Holdings, Inc. (“TriState Capital”) in a combination cash and stock transaction, valued at approximately $1.1 billion. Under the terms of the agreement, TriState Capital common stockholders will receive $6.00 cash and 0.25 RJF shares for each share of TriState Capital common stock, which represents per share consideration of $31.09 based on the closing price of RJF common stock on October 19, 2021. We have entered into an agreement with the sole holder of the TriState Capital Series C Perpetual Non- Cumulative Convertible Non-Voting Preferred Stock (“Series C Convertible Preferred”) pursuant to which the Series C Convertible Preferred will be converted to common shares at the prescribed exchange ratio and cashed out at $30 per share. The TriState Capital Series A Non-Cumulative Perpetual Preferred Stock and Series B Non-Cumulative Perpetual Preferred Stock will remain outstanding and will be converted into equivalent preferred stock of RJF. The transaction, which is subject to customary closing conditions, including regulatory approvals and approval by TriState Capital shareholders, is expected to close in fiscal 2022. We currently have the ability to utilize our cash on hand to fund the acquisition. TriState Capital offers private banking, commercial banking, and investment management products and services. TriState Capital will continue to operate as a separately branded firm and as an independently-charted bank subsidiary upon closing of the acquisition. Acquisition and disposition-related expenses Certain acquisition and integration costs associated with these acquisitions were included in “Acquisition and disposition- related expenses” during fiscal 2021 on our Consolidated Statements of Income and Comprehensive Income. Such costs primarily included legal and other professional fees and, with respect to Financo and Cebile, amortization expense related to identifiable intangible assets with short useful lives. The following table details our acquisition and disposition-related expenses. $ in millions Acquisition-related expenses: Legal Identifiable intangible amortization Other professional fees Total Acquisition-related expenses Disposition-related expenses (1) Total Acquisition and disposition-related expenses Year ended September 30, 2021 2020 2019 $ $ 7 $ — $ 6 6 19 — — — — 7 19 $ 7 $ — — — — 15 15 (1) The twelve months ended September 30, 2020 included a $7 million loss in our Capital Markets segment related to the sale of our interests in certain entities that operated predominantly in France. The twelve months ended September 30, 2019 included a $15 million loss in our Capital Markets segment on the sale of our operations related to research, sales and trading of European equities. 105 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Notes to Consolidated Financial Statements NOTE 4 – FAIR VALUE Our “Financial instruments” and “Financial instrument liabilities” on our Consolidated Statements of Financial Condition are recorded at fair value. For further information about such instruments and our significant accounting policies related to fair value, see Note 2. The following tables present assets and liabilities measured at fair value on a recurring basis. Netting adjustments represent the impact of counterparty and collateral netting on our derivative balances included on our Consolidated Statements of Financial Condition. See Note 6 for additional information. $ in millions Level 1 Level 2 Level 3 Netting adjustments Balance as of September 30, 2021 Assets at fair value on a recurring basis: Assets segregated for regulatory purposes (1) Trading assets: Municipal and provincial obligations Corporate obligations Government and agency obligations Agency MBS, CMOs and asset-backed securities (“ABS”) Non-agency CMOs and ABS Total debt securities Equity securities Brokered certificates of deposit Other Total trading assets Available-for-sale securities (2) Derivative assets: Interest rate - matched book Interest rate - other Foreign exchange Total derivative assets Other investments - private equity - not measured at NAV All other investments: Government and agency obligations (3) Other Total all other investments Subtotal Other investments - private equity - measured at NAV $ 2,100 $ — $ — $ — $ 2,100 — 16 15 — — 31 8 — — 39 15 — 16 — 16 — 86 77 163 2,333 155 63 94 211 14 537 4 16 — 557 8,300 193 128 5 326 — — 2 2 — — — — — — — — 14 14 — — — — — 75 — 23 23 9,185 112 — — — — — — — — — — — — (87) — (87) — — — — (87) 155 79 109 211 14 568 12 16 14 610 8,315 193 57 5 255 75 86 102 188 11,543 94 Total assets at fair value on a recurring basis $ 2,333 $ 9,185 $ 112 $ (87) $ 11,637 Liabilities at fair value on a recurring basis: Trading liabilities: Municipal and provincial obligations $ 2 $ — $ — $ — $ Corporate obligations Government and agency obligations Total debt securities Equity securities Total trading liabilities Derivative liabilities: Interest rate - matched book Interest rate - other Other Total derivative liabilities — 137 139 28 167 — 16 — 16 6 — 6 3 9 193 106 — 299 — — — — — — — 1 1 — — — — — — (88) — (88) Total liabilities at fair value on a recurring basis $ 183 $ 308 $ 1 $ (88) $ 2 6 137 145 31 176 193 34 1 228 404 106 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Notes to Consolidated Financial Statements $ in millions Assets at fair value on a recurring basis: Trading assets: Level 1 Level 2 Level 3 Netting adjustments Balance as of September 30, 2020 Municipal and provincial obligations $ 5 $ 120 $ — $ — $ Corporate obligations Government and agency obligations Agency MBS and agency CMOs Non-agency CMOs and ABS Total debt securities Equity securities Brokered certificates of deposit Other Total trading assets Available-for-sale securities (2) Derivative assets: Interest rate - matched book Interest rate - other Total derivative assets Other investments - private equity - not measured at NAV All other investments: Government and agency obligations (3) Other Total all other investments Subtotal Other investments - private equity - measured at NAV Total assets at fair value on a recurring basis Liabilities at fair value on a recurring basis: Trading liabilities: Municipal and provincial obligations Corporate obligations Government and agency obligations Non-agency CMOs and ABS $ $ Total debt securities Equity securities Total trading liabilities Derivative liabilities: Interest rate - matched book Interest rate - other Foreign exchange Other Total derivative liabilities 11 13 — — 29 11 — — 40 16 — 16 16 — 103 92 195 267 45 131 130 13 439 5 17 — 461 7,634 333 224 557 — — 1 1 8,653 — — — — — — — 12 12 — — — — 37 — 22 22 71 — — — — — — — — — — — (135) (135) — — — — (135) 267 $ 8,653 $ 71 $ (135) $ 1 $ — $ — $ — $ — 136 — 137 96 233 — 16 — — 16 5 — 2 7 — 7 333 145 5 1 484 — — — — — — — — — 5 5 — — — — — — — (112) — — (112) Total liabilities at fair value on a recurring basis $ 249 $ 491 $ 5 $ (112) $ (1) These assets consist of U.S. Treasuries with maturities greater than 3 months as of our date of purchase. (2) Substantially all of our available-for-sale securities consist of agency MBS and agency CMOs. See Note 5 for further information. (3) These assets are comprised of U.S. Treasuries primarily purchased to meet certain deposit requirements with clearing organizations. 125 56 144 130 13 468 16 17 12 513 7,650 333 105 438 37 103 115 218 8,856 79 8,935 1 5 136 2 144 96 240 333 49 5 6 393 633 107 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Notes to Consolidated Financial Statements Level 3 recurring fair value measurements The following tables present the changes in fair value for Level 3 assets and liabilities measured at fair value on a recurring basis. The realized and unrealized gains and losses in the tables may include changes in fair value that were attributable to both observable and unobservable inputs. In the following tables, gains/(losses) on trading instruments are reported in “Principal transactions” and gains/(losses) on other investments are reported in “Other” revenues on our Consolidated Statements of Income and Comprehensive Income. Year ended September 30, 2021 Level 3 instruments at fair value Financial assets Trading assets Derivative assets Other investments Financial liabilities Derivative liabilities Other Other Private equity investments All other Other $ 12 $ — $ 37 $ 22 $ (1) 49 (46) — — 1 — (1) — — 37 1 — — — 1 — — — — 14 $ — $ 75 $ 23 $ — $ — $ 37 $ 1 $ $ $ (5) 5 — (1) — — (1) (1) $ in millions Fair value beginning of year Total gains/(losses) included in earnings Purchases and contributions Sales and distributions Transfers: Into Level 3 Out of Level 3 Fair value end of year Unrealized gains/(losses) for the year included in earnings for instruments held at the end of the year The net unrealized gains included in earnings on our Level 3 private equity investments for the year ended September 30, 2021 primarily reflected the impact of continued improvement in market conditions and an improved outlook for certain of our investments. Of these gains, $24 million were attributable to noncontrolling interests, which are reflected as an offset in “Other” expenses on our Consolidated Statements of Income and Comprehensive Income. Year ended September 30, 2020 Level 3 instruments at fair value Financial assets Trading assets Other investments Financial liabilities Trading liabilities Derivative liabilities Other Private equity investments All other Other Other $ 3 $ 63 $ 24 $ (1) $ (4) 70 (57) — — (29) 4 (1) — — (2) — — — — — 2 (1) — — 12 $ 37 $ 22 $ — $ (1) $ (29) $ (2) $ — $ $ $ — (5) — — — — (5) (5) $ in millions Fair value beginning of year Total gains/(losses) included in earnings Purchases and contributions Sales and distributions Transfers: Into Level 3 Out of Level 3 Fair value end of year Unrealized gains/(losses) for the year included in earnings for instruments held at the end of the year The net unrealized losses on our Level 3 private equity investments for the year ended September 30, 2020 were primarily driven by the then anticipated negative impact of the coronavirus (“COVID-19”) pandemic on certain of our investments. Of these losses, $20 million were attributable to noncontrolling interests, which are reflected as an offset in “Other” expenses on our Consolidated Statements of Income and Comprehensive Income. 108 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Notes to Consolidated Financial Statements As of September 30, 2021, 19% of our assets and 1% of our liabilities were measured at fair value on a recurring basis. In comparison, as of September 30, 2020, 19% of our assets and 2% of our liabilities were measured at fair value on a recurring basis. As of both September 30, 2021 and 2020, Level 3 assets represented less than 1% of our assets measured at fair value on a recurring basis. Quantitative information about level 3 fair value measurements The following table presents the valuation techniques and significant unobservable inputs used in the valuation of certain of our private equity investments classified as level 3. These inputs represent those that a market participant would take into account when pricing these instruments. Weighted averages are calculated by weighting each input by the relative fair value of the related financial instrument. Certain investments are valued initially at transaction price and updated as other investment- specific events take place which indicate that a change in the carrying values of these investments is appropriate. Other investment-specific events include such events as our periodic review, significant transactions occur or new developments become known. Recurring measurements $ in millions Fair value at September 30, 2021 Valuation technique(s) Unobservable input Range (weighted-average) Other investments - private equity investments (not measured at NAV) $ 75 Discounted cash flow, transaction price or other investment-specific events Discount rate Terminal earnings before interest, taxes, depreciation and amortization (“EBITDA”) multiple 25% 10.0x Terminal year 2023 - 2035 (2024) Fair value at September 30, 2020 $ 37 Other investments - private equity investments (not measured at NAV) Discounted cash flow, transaction price or other investment-specific events Discount rate Terminal EBITDA multiple 25% 9.0x Terminal year 2021 - 2042 (2023) Qualitative information about unobservable inputs The significant unobservable inputs used in the fair value measurement of private equity investments generally relate to the financial performance of the investment entity and the market’s required return on investments from entities in industries in which we hold investments. Increases in the discount rate would have resulted in a lower fair value measurement. Increases in the terminal EBITDA multiple would have resulted in a higher fair value measurement. Increases in the terminal year are dependent upon each investment’s strategy, but generally result in a lower fair value measurement. Investments in private equity measured at net asset value per share As a practical expedient, we utilize NAV or its equivalent to determine the recorded value of a portion of our private equity investments portfolio. We utilize NAV when the fund investment does not have a readily determinable fair value and the NAV of the fund is calculated in a manner consistent with the measurement principles of investment company accounting, including measurement of the investments at fair value. Our private equity portfolio as of September 30, 2021 includes various direct investments, as well as investments in third-party private equity funds and various legacy private equity funds which we sponsor. The portfolio is primarily invested in a broad range of strategies including leveraged buyouts, growth capital, distressed capital, venture capital and mezzanine capital. Due to the closed-end nature of certain of our fund investments, such investments cannot be redeemed directly with the funds. Our investment is monetized by distributions received through the liquidation of the underlying assets of those funds, the timing of which is uncertain. 109 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Notes to Consolidated Financial Statements The following table presents the recorded value and unfunded commitments related to our private equity investments portfolio. $ in millions September 30, 2021 Private equity investments measured at NAV Private equity investments not measured at NAV Total private equity investments September 30, 2020 Private equity investments measured at NAV Private equity investments not measured at NAV Total private equity investments Recorded value Unfunded commitment $ $ $ $ 94 $ 75 169 79 $ 37 116 8 9 Of the total private equity investments, the portions we owned were $120 million and $90 million as of September 30, 2021 and 2020, respectively. The portions of the private equity investments we did not own were $49 million and $26 million as of September 30, 2021 and 2020, respectively, and were included as a component of noncontrolling interests on our Consolidated Statements of Financial Condition. As a financial holding company, we are subject to holding period limitations for our merchant banking activities. Additionally, many of our private equity fund investments meet the definition of prohibited covered funds as defined by the Volcker Rule enacted pursuant to the Dodd-Frank Wall Street Reform and Consumer Protection Act (“Dodd-Frank Act”). We have received approval from the Fed to continue to hold the majority of our covered fund investments until July 2022. As a result, we will be required to exit or restructure certain of our private equity investments during fiscal 2022. Financial instruments measured at fair value on a nonrecurring basis The following table presents assets measured at fair value on a nonrecurring basis along with the valuation techniques and significant unobservable inputs used in the valuation of the assets classified as level 3. These inputs represent those that a market participant would take into account when pricing these instruments. Weighted averages are calculated by weighting each input by the relative fair value of the related financial instrument. $ in millions September 30, 2021 Bank loans: Residential mortgage loans Corporate loans Loans held for sale September 30, 2020 Bank loans: Residential mortgage loans Corporate loans Loans held for sale Other assets: other real estate owned $ $ $ $ $ $ $ Level 2 Level 3 Total fair value Valuation technique(s) Unobservable input Range (weighted-average) 3 $ 11 $ — $ 49 $ 14 Collateral or discounted cash flow (1) 49 Collateral or discounted cash flow (1) Prepayment rate 7 yrs. - 12 yrs. (10.5 yrs.) Not meaningful (1) Not meaningful (1) 29 $ — $ 29 N/A N/A N/A 4 $ 13 $ — $ 15 $ 17 Collateral or discounted cash flow (1) 15 Collateral or discounted cash flow (1) Prepayment rate 7 yrs. - 12 yrs. (10.6 yrs.) Not meaningful (1) Not meaningful (1) 38 $ 1 $ — $ — $ 38 1 N/A N/A N/A N/A N/A N/A (1) The valuation techniques used to estimate the fair values are based on collateral value less selling costs for the collateral-dependent loans and discounted cash flows for loans that are not collateral-dependent. 110 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Notes to Consolidated Financial Statements Financial instruments not recorded at fair value Many, but not all, of the financial instruments we hold were recorded at fair value on the Consolidated Statements of Financial Condition. The following table presents the estimated fair value and fair value hierarchy of financial assets and liabilities that are not recorded at fair value on the Consolidated Statements of Financial Condition at September 30, 2021 and 2020. This table excludes financial instruments that are carried at amounts which approximate fair value. $ in millions September 30, 2021 Financial assets: Bank loans, net Financial liabilities: Bank deposits - certificates of deposit Senior notes payable September 30, 2020 Financial assets: Bank loans, net Financial liabilities: Bank deposits - certificates of deposit Senior notes payable Level 2 Level 3 Total estimated fair value Carrying amount 116 $ 24,839 $ 24,955 $ 24,902 — $ 2,459 $ 898 $ — $ 898 $ 2,459 $ 878 2,037 72 $ 21,119 $ 21,191 $ 21,125 — $ 2,504 $ 1,056 $ — $ 1,056 $ 2,504 $ 1,017 2,045 $ $ $ $ $ $ Short-term financial instruments: The carrying value of short-term financial instruments, such as cash and cash equivalents, including amounts segregated for regulatory purposes and restricted cash, and the majority of collateralized agreements and collateralized financings, are recorded at amounts that approximate the fair value of these instruments. These financial instruments generally expose us to limited credit risk and have no stated maturities or have short-term maturities and carry interest rates that approximate market rates. Under the fair value hierarchy, cash and cash equivalents, including amounts segregated for regulatory purposes and restricted cash, are classified as Level 1 and collateralized agreements and financings are classified as Level 2. Bank loans, net: These financial instruments are primarily comprised of loans originated or purchased by Raymond James Bank and include C&I loans, commercial and residential real estate loans, tax-exempt loans, SBL and other loans intended to be held until maturity or payoff. These financial instruments are primarily recorded at amounts that result from the application of the methodologies for loans held for investment summarized in Note 2. Certain bank loans are held for sale, which are carried at the lower of cost or market value. A portion of these loans held for sale, as well as certain held for investment loans which have been written-down, are recorded at fair value as nonrecurring fair value measurements and therefore are excluded from the preceding table. The fair values for both variable and fixed-rate loans held for investment are estimated using a discounted cash flow analysis based on interest rates currently being offered for loans with similar terms to borrowers of similar credit quality, which includes our estimate of future credit losses expected to be incurred. The majority of these loans are classified as Level 3 under the fair value hierarchy. Refer to Note 2 for information regarding the fair value policies specific to loans held for sale. Receivables and other assets: Brokerage client receivables, other receivables, and certain other assets are recorded at amounts that approximate fair value and are classified as Levels 2 and 3 under the fair value hierarchy. As specified under GAAP, the FHLB and FRB stock are recorded at cost, which we have determined to approximate their estimated fair value, and are classified as Level 2 under the fair value hierarchy. Loans to financial advisors, net: These financial instruments are primarily comprised of loans to financial advisors, primarily for recruiting and retention purposes. Loans to financial advisors, net are recorded at amounts that approximate fair value and are classified as Level 2 under the fair value hierarchy. Refer to Note 2 for information regarding loans to financial advisors, net. Bank deposits: The carrying amounts of variable-rate money market and savings accounts approximate their fair values as these are short-term in nature. Due to their short-term nature, variable-rate money market and savings accounts are classified as Level 2 under the fair value hierarchy. Fair values for fixed-rate certificates of deposit are estimated using a discounted cash flow calculation that applies interest rates currently being offered on certificates to a schedule of expected monthly maturities on time deposits. These fixed-rate certificates of deposit are classified as Level 3 under the fair value hierarchy. 111 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Notes to Consolidated Financial Statements Payables: Brokerage client payables and other payables are recorded at amounts that approximate fair value and are classified as Level 2 under the fair value hierarchy. Other borrowings: Other borrowings is primarily comprised of Raymond James Bank’s borrowings from the FHLB, which reflect terms that approximate current market rates for similar loans and therefore, their carrying value approximates fair value. Our other borrowings are classified as Level 2 under the fair value hierarchy. Senior notes payable: The fair value of our senior notes payable is calculated based upon recent trades of those debt securities in the market. Our senior notes payable are classified as Level 2 under the fair value hierarchy. NOTE 5 – AVAILABLE-FOR-SALE SECURITIES Available-for-sale securities are primarily comprised of agency MBS and agency CMOs owned by Raymond James Bank. As of October 1, 2020, we adopted new accounting guidance related to the measurement of credit losses on financial instruments, including available-for-sale securities. Refer to Note 2 for further information about this guidance and a discussion of our available-for-sale securities. The following table details the amortized costs and fair values of our available-for-sale securities. $ in millions September 30, 2021 Agency residential MBS Agency commercial MBS Agency CMOs Other securities Total available-for-sale securities September 30, 2020 Agency residential MBS Agency commercial MBS Agency CMOs Other securities Total available-for-sale securities Cost basis Gross unrealized gains Gross unrealized losses Fair value $ $ $ $ 5,168 $ 46 $ (25) $ 1,285 1,854 15 7 9 — (28) (16) — 8,322 $ 62 $ (69) $ 4,064 $ 74 $ 948 2,504 15 22 27 1 7,531 $ 124 $ (3) $ (1) (1) — (5) $ 5,189 1,264 1,847 15 8,315 4,135 969 2,530 16 7,650 The amortized costs and fair values in the preceding table exclude $14 million and $15 million of accrued interest on available- for-sale securities as of September 30, 2021 and September 30, 2020, respectively, which was included in “Other receivables, net” on our Consolidated Statements of Financial Condition. See Note 4 for additional information regarding the fair value of available-for-sale securities. 112 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Notes to Consolidated Financial Statements The following table details the contractual maturities, amortized costs, carrying values and current yields for our available-for- sale securities. Since our MBS and CMO available-for-sale securities are backed by mortgages, actual maturities may differ from contractual maturities because borrowers may have the right to prepay obligations without prepayment penalties. As a result, as of September 30, 2021, the weighted-average life of our available-for-sale securities portfolio was approximately four years. Within one year After one but within five years After five but within ten years After ten years Total September 30, 2021 $ in millions Agency residential MBS Amortized cost Carrying value Agency commercial MBS Amortized cost Carrying value Agency CMOs Amortized cost Carrying value Other securities Amortized cost Carrying value Total available-for-sale securities Amortized cost Carrying value $ $ $ $ $ $ $ $ $ $ — — 21 21 — — — — 21 21 $ $ $ $ $ $ $ $ $ $ Weighted-average yield 2.24 % $ $ $ $ $ $ $ $ $ $ 80 84 298 299 1 1 8 8 387 392 1.61 % $ $ $ $ $ $ $ $ $ $ 2,554 2,570 878 856 32 33 7 7 3,471 3,466 1.15 % $ $ $ $ $ $ $ $ $ $ 2,534 2,535 88 88 1,821 1,813 — — 4,443 4,436 1.08 % 5,168 5,189 1,285 1,264 1,854 1,847 15 15 8,322 8,315 1.14 % The following table details the gross unrealized losses and fair values of securities that were in a loss position at the reporting period end, aggregated by investment category and length of time the individual securities have been in a continuous unrealized loss position. $ in millions September 30, 2021 Agency residential MBS Agency commercial MBS Agency CMOs Other securities Total September 30, 2020 Agency residential MBS Agency commercial MBS Agency CMOs Total Less than 12 months 12 months or more Total Estimated fair value Unrealized losses Estimated fair value Unrealized losses Estimated fair value Unrealized losses $ 3,155 $ (25) $ 18 $ — $ 3,173 $ 645 918 3 (13) (12) — 353 231 — (15) (4) — 998 1,149 3 4,721 $ (50) $ 602 $ (19) $ 5,323 $ 966 $ (3) $ — $ — $ 966 $ 177 410 (1) (1) — — — — 177 410 1,553 $ (5) $ — $ — $ 1,553 $ $ $ $ (25) (28) (16) — (69) (3) (1) (1) (5) The contractual cash flows of our available-for-sale securities are guaranteed by the U.S. government or its agencies. At September 30, 2021, of the 276 available-for-sale securities in an unrealized loss position, 239 were in a continuous unrealized loss position for less than 12 months and 37 securities were in a continuous unrealized loss position for greater than 12 months. We do not consider unrealized losses associated with these securities to be credit losses due to the guarantee of the full payment of principal and interest, and the fact that we have the ability and intent to hold these securities. In addition, unrealized losses related to these available-for-sale securities are generally due to changes in market interest rates. At September 30, 2021, based on our assessment of this portfolio, we did not recognize an allowance for credit losses on our available-for-sale securities. At September 30, 2021, debt securities we held in excess of ten percent of our equity included those issued by the Federal National Home Mortgage Association and Federal Home Loan Mortgage Corporation with amortized costs of $5.17 billion and $2.90 billion, respectively, which also approximated the fair values of the securities. We received proceeds of $969 million and $222 million, respectively, from the sales of available-for-sale securities for the years ended September 30, 2021 and 2020, respectively. These sales resulted in insignificant gains for both periods, which were included in “Other” revenues on our Consolidated Statements of Income and Comprehensive Income. There were no sales of available-for-sale securities for the year ended September 30, 2019. 113 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Notes to Consolidated Financial Statements NOTE 6 – DERIVATIVE ASSETS AND DERIVATIVE LIABILITIES Our derivative assets and derivative liabilities are recorded at fair value and are included in “Derivative assets” and “Derivative liabilities” on our Consolidated Statements of Financial Condition. Cash flows related to our derivatives are included within operating activities on the Consolidated Statements of Cash Flows. The significant accounting policies governing our derivatives, including our methodologies for determining fair value, are described in Note 2. Derivative balances included on our financial statements The following table presents the gross fair values and notional amounts of derivatives by product type, the amounts of counterparty and cash collateral netting on our Consolidated Statements of Financial Condition, as well as collateral posted and received under credit support agreements that do not meet the criteria for netting under GAAP. $ in millions Derivatives not designated as hedging instruments Interest rate - matched book Interest rate - other (1) Foreign exchange Other Subtotal Derivatives designated as hedging instruments Interest rate Foreign exchange Subtotal Total gross fair value/notional amount Offset on the Consolidated Statements of Financial Condition Counterparty netting Cash collateral netting Total amounts offset Net amounts presented on the Consolidated Statements of Financial Condition Gross amounts not offset on the Consolidated Statements of Financial Condition Financial instruments (2) Total September 30, 2021 September 30, 2020 Derivative assets Derivative liabilities Notional amount Derivative assets Derivative liabilities Notional amount $ 193 $ 193 $ 1,736 $ 333 $ 333 $ 2,174 144 3 — 340 — 2 2 342 (46) (41) (87) 122 — 1 316 — — — 15,087 826 551 18,200 850 939 1,789 316 $ 19,989 (46) (42) (88) 240 — — 573 — — — 573 (40) (95) (135) 161 19,206 2 6 605 608 502 22,593 — 3 3 850 866 1,716 505 $ 24,309 (40) (72) (112) 255 228 438 393 (205) $ 50 $ (193) 35 (349) $ 89 $ (333) 60 (1) Substantially all relates to interest rate derivatives entered into as part of our fixed income business operations, including TBA security contracts that are accounted for as derivatives. (2) Although the matched book derivative arrangements do not meet the definition of a master netting arrangement as specified by GAAP, the agreement with the third-party intermediary includes terms that are similar to a master netting agreement. As a result, we present the matched book amounts net in the preceding table. The following table details the gains/(losses) included in AOCI, net of income taxes, on derivatives designated as hedging instruments. These gains/(losses) included any amounts reclassified from AOCI to net income during the year. See Note 20 for additional information. $ in millions Interest rate (cash flow hedges) Foreign exchange (net investment hedges) Total gains/(losses) included in AOCI, net of taxes Year ended September 30, 2021 2020 2019 $ $ 26 $ (34) (8) $ (34) $ 5 (29) $ (61) 22 (39) There were no components of derivative gains or losses excluded from the assessment of hedge effectiveness for any of the years ended September 30, 2021, 2020 or 2019. We expect to reclassify $16 million of interest expense out of AOCI and into earnings within the next 12 months. The maximum length of time over which forecasted transactions are or will be hedged is six years. 114 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Notes to Consolidated Financial Statements The following table details the gains/(losses) on derivatives not designated as hedging instruments recognized on the Consolidated Statements of Income and Comprehensive Income. $ in millions Interest rate Foreign exchange Other Other Location of gain/(loss) 2021 2020 2019 Principal transactions/other revenues Other revenues Principal transactions Compensation, commissions and benefits expense $ $ $ $ 13 $ (21) $ 4 $ — $ 7 $ — $ (5) $ (1) $ 7 25 — 5 Year ended September 30, Risks associated with our derivatives and related risk mitigation Credit risk We are exposed to credit losses in the event of nonperformance by the counterparties to derivatives that are not cleared through a clearing organization. Where we are subject to credit exposure, we perform a credit evaluation of counterparties prior to entering into derivative transactions and we monitor their credit standings. We may require initial margin or collateral from counterparties in the form of cash or other marketable securities to support certain of these obligations as established by the credit threshold specified by the agreement and/or as a result of monitoring the credit standing of the counterparties. Our only exposure to credit risk on matched book derivatives is related to our uncollected derivative transaction fee revenues, which were insignificant as of both September 30, 2021 and 2020. We are not exposed to market risk on these derivatives due to the pass-through transaction structure described in Note 2. Interest rate and foreign exchange risk We are exposed to interest rate risk related to certain of our interest rate derivatives. We are also exposed to foreign exchange risk related to our forward foreign exchange derivatives. On a daily basis, we monitor our risk exposure on our derivatives based on established limits with respect to a number of factors, including interest rate, foreign exchange spot and forward rates, spread, ratio, basis and volatility risks, both for the total portfolio and by maturity period. 115 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Notes to Consolidated Financial Statements NOTE 7 – COLLATERALIZED AGREEMENTS AND FINANCINGS Collateralized agreements are comprised of reverse repurchase agreements and securities borrowed. Collateralized financings are comprised of repurchase agreements and securities loaned. We enter into these transactions in order to facilitate client activities, acquire securities to cover short positions and finance certain firm activities. The significant accounting policies governing our collateralized agreements and financings are described in Note 2. Our reverse repurchase agreements, repurchase agreements, securities borrowing and securities lending transactions are governed by master agreements that are widely used by counterparties and that may allow for net settlements of payments in the normal course, as well as offsetting of all contracts with a given counterparty in the event of bankruptcy or default of one of the parties to the transaction. For financial statement purposes, we do not offset our reverse repurchase agreements, repurchase agreements, securities borrowed and securities loaned because the conditions for netting as specified by GAAP are not met. Although not offset on the Consolidated Statements of Financial Condition, these transactions are included in the following table. $ in millions September 30, 2021 Collateralized agreements Collateralized financings Reverse repurchase agreements Securities borrowed Total Repurchase agreements Securities loaned Total Gross amounts of recognized assets/liabilities $ 279 $ 201 $ 480 $ 205 $ 72 $ 277 Gross amounts offset on the Consolidated Statements of Financial Condition Net amounts presented on the Consolidated Statements of Financial Condition Gross amounts not offset on the Consolidated Statements of Financial Condition Net amounts September 30, 2020 Gross amounts of recognized assets/liabilities Gross amounts offset on the Consolidated Statements of Financial Condition Net amounts presented on the Consolidated Statements of Financial Condition Gross amounts not offset on the Consolidated Statements of Financial Condition Net amounts — 279 — 201 — 480 — 205 — 72 (279) (195) (474) (205) (68) — $ 6 $ 6 $ — $ 4 $ — 277 (273) 4 207 $ 215 $ 422 $ 165 $ 85 $ 250 $ $ — 207 — 215 — 422 — 165 — 85 (207) (209) (416) (165) (79) $ — $ 6 $ 6 $ — $ 6 $ — 250 (244) 6 The total amount of collateral received under reverse repurchase agreements and the total amount of collateral posted under repurchase agreements exceeds the carrying value of these agreements on our Consolidated Statements of Financial Condition. Collateral received and pledged We receive cash and securities as collateral, primarily in connection with reverse repurchase agreements, securities borrowed, derivative transactions and client margin loans. The collateral we receive reduces our credit exposure to individual counterparties. In many cases, we are permitted to deliver or repledge financial instruments we have received as collateral to satisfy our collateral requirements under our repurchase agreements, securities lending agreements or other secured borrowings, to satisfy deposit requirements with clearing organizations, or to otherwise meet either our or our clients’ settlement requirements. The following table presents financial instruments at fair value that we received as collateral, were not included on our Consolidated Statements of Financial Condition, and that were available to be delivered or repledged, along with the balances of such instruments that were delivered or repledged, to satisfy one of our purposes previously described. $ in millions Collateral we received that was available to be delivered or repledged Collateral that we delivered or repledged September 30, 2021 2020 $ $ 3,429 $ 830 $ 2,869 788 116 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Notes to Consolidated Financial Statements Encumbered assets We pledge certain of our assets to collateralize either repurchase agreements or other secured borrowings, maintain lines of credit, or to satisfy our collateral or settlement requirements with counterparties or clearing organizations who may or may not have the right to deliver or repledge such instruments. The following table presents information about our assets that have been pledged for one of the purposes previously described. $ in millions Had the right to deliver or repledge Did not have the right to deliver or repledge Bank loans, net pledged at FHLB and the Federal Reserve Bank of Atlanta September 30, 2021 2020 $ $ $ 368 $ 65 $ 5,716 $ 325 65 5,367 Repurchase agreements, repurchase-to-maturity transactions and securities loaned accounted for as secured borrowings The following table presents the remaining contractual maturity of repurchase agreements and securities lending transactions accounted for as secured borrowings. $ in millions September 30, 2021 Repurchase agreements: Government and agency obligations Agency MBS and agency CMOs Total repurchase agreements Securities loaned: Equity securities Total collateralized financings September 30, 2020 Repurchase agreements: Government and agency obligations Agency MBS and agency CMOs Total repurchase agreements Securities loaned: Equity securities Total collateralized financings Overnight and continuous Up to 30 days 30-90 days Greater than 90 days Total $ $ $ $ 122 $ — $ — $ — $ 83 205 72 277 $ — — — — — — — — — — $ — $ — $ 87 $ — $ — $ — $ 78 165 85 250 $ — — — — — — — — — — $ — $ — $ 122 83 205 72 277 87 78 165 85 250 As of both September 30, 2021 and 2020, we did not have any “repurchase-to-maturity” agreements, which are repurchase agreements where a security is transferred under an agreement to repurchase and the maturity date of the repurchase agreement matches the maturity date of the underlying security. NOTE 8 – BANK LOANS, NET Bank client receivables are comprised of loans originated or purchased by Raymond James Bank and include C&I loans, REIT loans, tax-exempt loans, commercial and residential real estate loans, and SBL and other loans. These receivables are collateralized by first and, to a lesser extent, second mortgages on residential or other real property, other assets of the borrower, a pledge of revenue, securities or are unsecured. See Note 2 for a discussion of accounting policies related to bank loans. As of October 1, 2020, we adopted new accounting guidance related to the measurement of credit losses on financial instruments. See Note 2 for further information about this guidance and a discussion of our accounting policies related to our allowance for credit losses. We segregate our loan portfolio into six loan portfolio segments: C&I, CRE, REIT, tax-exempt, residential mortgage, and SBL and other. Upon adoption, we redefined certain of our portfolio segments to align with the new methodology applied in determining the allowance for credit losses. Prior-period loan portfolio segment balances have been revised to conform to the current presentation. Loan balances in the following tables are presented at amortized cost (outstanding principal balance net of unearned income and deferred expenses, which include purchase premiums, purchase discounts and net deferred origination fees and costs), except for certain held for sale loans recorded at fair value. Bank loans 117 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Notes to Consolidated Financial Statements are presented on our Consolidated Statements of Financial Condition at amortized cost (or fair value where applicable) less the allowance for credit losses. The following table presents the balances for both the held for sale and held for investment loan portfolios, as well as the associated percentage of each portfolio segment in Raymond James Bank’s total loan portfolio. 43 % 11 % 8 % 6 % 18 % 14 % 100 % — % $ in millions C&I loans CRE loans REIT loans Tax-exempt loans Residential mortgage loans SBL and other 2021 2020 September 30, 2019 2018 2017 Balance % Balance % Balance % Balance % Balance % $ 8,440 33 % $ 7,421 34 % $ 8,056 38 % $ 7,741 39 % $ 7,339 2,872 1,112 1,321 5,318 6,106 11 % 2,489 12 % 2,507 12 % 2,309 12 % 1,859 5 % 1,210 5 % 1,333 5 % 1,259 6 % 1,241 6 % 1,470 6 % 1,227 8 % 1,361 6 % 1,018 21 % 4,973 23 % 4,479 21 % 3,775 19 % 3,162 24 % 4,087 19 % 3,351 16 % 3,035 15 % 2,388 Total loans held for investment 25,169 99 % 21,439 99 % 20,967 99 % 19,557 99 % 17,127 Held for sale loans 145 1 % 110 1 % 142 1 % 164 1 % 70 Total loans held for sale and investment Allowance for credit losses Bank loans, net Accrued interest receivable on bank loans 25,314 100 % 21,549 100 % 21,109 100 % 19,721 100 % 17,197 100 % (320) $ 24,994 (354) (218) $ 21,195 $ 20,891 (203) $ 19,518 (190) $ 17,007 $ 48 $ 45 $ 53 $ 52 $ 37 The allowance for credit losses was 1.27% of the held for investment loan portfolio as of September 30, 2021 and was determined using the CECL methodology, which we adopted on October 1, 2020. Prior periods have not been restated and were calculated under the incurred loss methodology, which differs from the CECL methodology in that it was based on historical loss experience and did not include an estimate of credit losses using a reasonable and supportable forecast period. Accrued interest receivables presented in the preceding table are reported in “Other receivables, net” on our Consolidated Statements of Financial Condition. At September 30, 2021, the FHLB had a blanket lien on Raymond James Bank’s residential mortgage loan portfolio as security for the repayment of certain borrowings. See Note 16 for more information regarding borrowings from the FHLB. Held for sale loans Raymond James Bank originated or purchased $2.15 billion, $1.79 billion and $2.33 billion of loans held for sale during the years ended September 30, 2021, 2020 and 2019, respectively. The majority of these loans were purchases of the guaranteed portions of SBA loans intended for resale in the secondary market as individual SBA loans or as securitized pools of SBA loans. Proceeds from the sale of held for sale loans amounted to $973 million, $776 million and $800 million for the years ended September 30, 2021, 2020 and 2019, respectively. Net gains resulting from such sales were insignificant in each of the years ended September 30, 2021, 2020 and 2019. Purchases and sales of loans held for investment The following table presents purchases and sales of loans held for investment by portfolio segment. $ in millions Year ended September 30, 2021 Purchases Sales Year ended September 30, 2020 Purchases Sales Year ended September 30, 2019 Purchases Sales C&I loans CRE loans Residential mortgage loans Total 1,528 $ 297 $ 589 $ 598 $ 1,046 $ 126 $ — $ — $ 5 $ 27 $ 42 $ — $ 524 $ — $ 402 $ 2 $ 400 $ — $ 2,052 297 996 627 1,488 126 $ $ $ $ $ $ 118 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Notes to Consolidated Financial Statements Sales in the preceding table represent the recorded investment (i.e., net of charge-offs and discounts or premiums) of loans held for investment that were transferred to loans held for sale and subsequently sold to a third party during the respective period. As more fully described in Note 2, corporate loan sales generally occur as part of our credit management activities. Aging analysis of loans held for investment The following table presents information on delinquency status of our loans held for investment. $ in millions September 30, 2021 C&I loans CRE loans REIT loans Tax-exempt loans Residential mortgage loans SBL and other 30-89 days and accruing 90 days or more and accruing Total past due and accruing Nonaccrual with allowance Nonaccrual with no allowance Current and accruing Total loans held for investment $ — $ — $ — $ 39 $ — $ 8,401 $ — — — 2 — — — — — — — — — 2 — — — — 2 — 20 — — 13 — 2,852 1,112 1,321 5,301 6,106 8,440 2,872 1,112 1,321 5,318 6,106 Total loans held for investment $ 2 $ — $ 2 $ 41 $ 33 $ 25,093 $ 25,169 September 30, 2020 C&I loans CRE loans REIT loans Tax-exempt loans Residential mortgage loans SBL and other $ — $ — $ — $ 2 $ — $ 7,419 $ — — — — — — — — — — — — — — — — — — 3 — 14 — — 11 — 2,475 1,210 1,259 4,959 4,087 7,421 2,489 1,210 1,259 4,973 4,087 Total loans held for investment $ — $ — $ — $ 5 $ 25 $ 21,409 $ 21,439 The preceding table includes $61 million and $15 million at September 30, 2021 and 2020, respectively, of nonaccrual loans which were current pursuant to their contractual terms. The table also includes CRE and residential first mortgage loan TDRs of $12 million and $13 million, respectively, at September 30, 2021, and $6 million and $15 million, respectively, at September 30, 2020. Other real estate owned, included in “Other assets” on our Consolidated Statements of Financial Condition, was insignificant at September 30, 2021 and 2020. Collateral-dependent loans A loan is considered collateral-dependent when the borrower is experiencing financial difficulty and repayment is expected to be provided substantially through the sale of the underlying collateral. At September 30, 2021, we had $20 million of collateral-dependent CRE loans, which were fully collateralized by retail and industrial real estate, and $5 million of collateral- dependent residential loans, which were fully collateralized by single family homes. Collateral-dependent loans do not include loans to borrowers who have been granted forbearance as result of the COVID-19 pandemic or loans for which the borrower had requested a loan modification, where the request had been initiated but had not been approved or completed as of September 30, 2021. Such loans may be considered collateral-dependent after the forbearance period expires. The recorded investment in mortgage loans secured by one-to-four family residential properties for which formal foreclosure proceedings were in process was $4 million and $6 million at September 30, 2021 and 2020, respectively. Credit quality indicators The credit quality of our bank loan portfolio is summarized monthly by management using internal risk ratings, which align with the standard asset classification system utilized by bank regulators. These classifications are divided into three groups: Not Classified (Pass), Special Mention, and Classified or Adverse Rating (Substandard, Doubtful and Loss). These terms are defined as follows: Pass – Loans which are well protected by the current net worth and paying capacity of the obligor (or guarantors, if any) or by the fair value, less costs to acquire and sell, of any underlying collateral in a timely manner. 119 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Notes to Consolidated Financial Statements Special Mention – Loans which have potential weaknesses that deserve management’s close attention. These loans are not adversely classified and do not expose us to sufficient risk to warrant an adverse classification. Substandard – Loans which are inadequately protected by the current sound worth and paying capacity of the obligor or by the collateral pledged, if any. Loans with this classification are characterized by the distinct possibility that we will sustain some loss if the deficiencies are not corrected. Doubtful – Loans which have all the weaknesses inherent in loans classified as substandard with the added characteristic that the weaknesses make collection or liquidation in full highly questionable and improbable on the basis of currently-known facts, conditions and values. Loss – Loans which are considered by management to be uncollectible and of such little value that their continuance on our books as an asset, without establishment of a specific valuation allowance or charge-off, is not warranted. We do not have any loan balances within this classification because, in accordance with our accounting policy, loans, or a portion thereof considered to be uncollectible are charged-off prior to the assignment of this classification. 120 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Notes to Consolidated Financial Statements The following tables present our held for investment bank loan portfolio by credit quality indicator. September 30, 2021 Loans by origination year September 30, 2020 2021 2020 2019 2018 2017 Prior Revolving loans Total Total $ 999 $ 1,273 $ 1,180 $ 1,408 $ 935 $ 1,633 $ 739 $ 8,167 $ 6,939 — — — — — — 41 24 15 — 84 — 26 — — 54 28 — 1 — — 122 136 15 235 247 — $ in millions C&I loans Risk rating: Pass Special mention Substandard Doubtful Total C&I loans $ 999 $ 1,273 $ 1,260 $ 1,492 $ 961 $ 1,715 $ 740 $ 8,440 $ 7,421 $ 533 $ 459 $ 442 $ 652 $ 223 $ 174 $ CRE loans Risk rating: Pass Special mention Substandard Doubtful — — — 533 45 — — 504 $ Total CRE loans $ REIT loans Risk rating: Pass Special mention Substandard Doubtful $ 235 $ — — — Total REIT loans $ 235 $ Tax-exempt loans Risk rating: Pass Special mention Substandard Doubtful $ 158 $ — — — Total tax-exempt loans $ 158 $ Residential mortgage 95 — — — 95 57 — — — 57 $ $ 58 32 — 532 75 13 21 — $ $ $ 109 $ 36 98 — 786 60 11 — — 71 — 8 — 231 46 33 4 — 83 $ $ $ $ $ — 50 — 224 167 106 — — $ 273 $ $ 124 $ 204 $ 272 $ 506 $ — — — — — — — — — — — — $ 124 $ 204 $ 272 $ 506 $ 62 — — — 62 $ 2,545 $ 2,141 139 188 — $ 2,872 $ 213 135 — 2,489 $ $ 237 $ 915 169 28 — $ 1,138 43 29 — $ 1,112 $ 1,210 $ 1,321 $ 1,259 — — — — — — $ 1,321 $ 1,259 $ 5,290 $ 4,944 5 23 — 6 23 — 6 3 — 246 — — — — — 20 — — — loans Risk rating: Pass Special mention Substandard Doubtful Total residential mortgage loans SBL and other Risk rating: Pass Special mention Substandard Doubtful $ 1,861 $ 1,266 $ 640 $ 386 $ 451 $ 666 $ — — — — — — — — — — 1 — — 2 — 5 20 — $ 1,861 $ 1,266 $ 640 $ 387 $ 453 $ 691 $ 20 $ 5,318 $ 4,973 $ 3 — — — 3 $ $ 45 — — — 45 $ $ 12 — — — 12 $ $ — — — — — $ $ — — — — — $ $ — — — — — $ 6,046 $ 6,106 $ 4,087 — — — — — — — — — $ 6,046 $ 6,106 $ 4,087 Total SBL and other $ Loans classified as special mention, substandard or doubtful are all considered to be “criticized” loans. We also monitor the credit quality of the residential mortgage loan portfolio utilizing FICO scores and LTV ratios. A FICO score measures a borrower’s creditworthiness by considering factors such as payment and credit history. LTV measures the carrying value of the loan as a percentage of the value of the property securing the loan. 121 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Notes to Consolidated Financial Statements The following table presents the held for investment residential mortgage loan portfolio by FICO score and by LTV ratio at origination. $ in millions FICO score: Below 600 600 - 699 700 - 799 800 + FICO score not available Total LTV ratio: Below 80% 80%+ Total Allowance for credit losses September 30, 2021 September 30, 2020 $ $ $ $ 67 $ 416 3,772 1,058 5 5,318 $ 4,123 $ 1,195 5,318 $ 67 363 3,463 1,076 4 4,973 3,852 1,121 4,973 The following table presents changes in the allowance for credit losses on held for investment bank loans by portfolio segment. $ in millions C&I loans CRE loans REIT loans Year ended September 30, 2021 Tax-exempt loans Residential mortgage loans SBL and other Total Balance at beginning of year $ 200 $ 81 $ 36 $ 14 $ 18 $ 5 $ Impact of CECL adoption Provision/(benefit) for credit losses Net (charge-offs)/recoveries: Charge-offs Recoveries Net (charge-offs)/recoveries Foreign exchange translation adjustment Balance at end of year Year ended September 30, 2020 Balance at beginning of year Provision/(benefit) for credit losses Net (charge-offs)/recoveries: Charge-offs Recoveries Net (charge-offs)/recoveries Foreign exchange translation adjustment $ $ 19 (25) (4) — (4) 1 (11) 5 (10) — (10) 1 (9) (5) — — — — (12) — — — — — 24 (8) — 1 1 — (2) 1 — — — — 191 $ 66 $ 22 $ 2 $ 35 $ 4 $ 139 $ 157 34 $ 48 15 $ 23 (96) — (96) — (2) — (2) 1 (2) — (2) — 9 $ 16 $ 5 $ 5 — — — — — — 2 2 — — — — — — Balance at end of year $ 200 $ 81 $ 36 $ 14 $ 18 $ 5 $ 354 9 (32) (14) 1 (13) 2 320 218 233 (100) 2 (98) 1 354 The allowance for credit losses on held for investment bank loans decreased $43 million to $320 million since the adoption of CECL on October 1, 2020, largely attributable to improved forecasts for certain macroeconomic inputs to our CECL model since our adoption date, including improved outlooks on unemployment, gross domestic product and property price indices, as well as improved credit ratings within our corporate loan portfolio, partially offset by provisions for credit losses related to loan growth. The allowance for credit losses on unfunded lending commitments, which is included in “Other payables” on our Consolidated Statements of Financial Condition, was $13 million and $12 million at September 30, 2021 and 2020, respectively. The increase in the allowance for credit losses on unfunded lending commitments as of September 30, 2021 compared with September 30, 2020 was due to the adoption impact of CECL of $8 million, partially offset by improved forecasts for certain macroeconomic inputs to our CECL model and lower unfunded exposure in the CRE portfolio. See Note 2 for further information about the adoption of CECL and the impact to the allowance for credit losses. 122 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Notes to Consolidated Financial Statements NOTE 9 – LOANS TO FINANCIAL ADVISORS, NET Loans to financial advisors are primarily comprised of loans originated as a part of our recruiting activities. See Note 2 for a discussion of our accounting policies related to loans to financial advisors and the related allowance for credit losses. The following table presents the balances for our loans to financial advisors and the related accrued interest receivable. $ in millions Currently affiliated with the firm (1) No longer affiliated with the firm (2) Total loans to financial advisors Allowance for credit losses Loans to financial advisors, net Accrued interest receivable on loans to financial advisors (1) These loans were predominantly current. (2) These loans were predominantly past due for a period of 180 days or more. September 30, 2021 2020 $ $ $ 1,074 $ 10 1,084 (27) 1,057 $ 4 $ 1,001 15 1,016 (4) 1,012 4 Accrued interest receivables presented in the preceding table are reported in “Other receivables, net” on the Consolidated Statements of Financial Condition. The allowance for credit losses was 2.49% of the loan portfolio as of September 30, 2021 and was determined using the CECL methodology, which we adopted on October 1, 2020. The allowance for credit losses as of September 30, 2020 was determined under the incurred loss methodology and has not been restated. The increase in the allowance from September 30, 2020 to September 30, 2021 was primarily due to the impact of the October 1, 2020 CECL adoption, which resulted in an increase in our allowance for credit losses of $25 million. See Note 2 for further information on the CECL adoption. NOTE 10 – VARIABLE INTEREST ENTITIES A VIE requires consolidation by the entity’s primary beneficiary. We evaluate all of the entities in which we are involved to determine if the entity is a VIE and if so, whether we hold a variable interest and are the primary beneficiary. Refer to Note 2 for a discussion of our principal involvement with VIEs and the accounting policies regarding determination of whether we are deemed to be the primary beneficiary of VIEs. VIEs where we are the primary beneficiary Of the VIEs in which we hold an interest, we have determined that certain Private Equity Interests, certain LIHTC funds and the Restricted Stock Trust Fund require consolidation in our financial statements, as we are deemed the primary beneficiary of such VIEs. The aggregate assets and liabilities of the VIEs we consolidate are provided in the following table. Aggregate assets and aggregate liabilities may differ from the consolidated carrying value of assets and liabilities due to the elimination of intercompany assets and liabilities held by the consolidated VIE. $ in millions September 30, 2021 Private Equity Interests LIHTC funds Restricted Stock Trust Fund Total September 30, 2020 Private Equity Interests LIHTC funds Restricted Stock Trust Fund Total Aggregate assets Aggregate liabilities $ $ $ $ 66 $ 111 15 192 $ 39 $ 168 14 221 $ 4 52 15 71 4 76 14 94 123 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Notes to Consolidated Financial Statements The following table presents information about the carrying value of the assets and liabilities of the VIEs which we consolidate and which are included on our Consolidated Statements of Financial Condition. Intercompany balances are eliminated in consolidation and not reflected in the following table. $ in millions Assets: Cash and cash equivalents and assets segregated for regulatory purposes and restricted cash Other investments Other assets Total assets Liabilities: Other payables Total liabilities Noncontrolling interests September 30, 2021 2020 $ $ $ $ $ 10 $ 63 105 178 $ 45 $ 45 $ 58 $ 9 37 164 210 76 76 62 VIEs where we hold a variable interest but are not the primary beneficiary As discussed in Note 2, we have concluded that for certain VIEs we are not the primary beneficiary and therefore do not consolidate these VIEs. Such VIEs include certain Private Equity Interests, certain LIHTC funds, and other limited partnerships. Our risk of loss for these VIEs is limited to our investments in, advances to, and/or receivables due from these VIEs. Aggregate assets, liabilities and risk of loss The aggregate assets, liabilities, and our exposure to loss from those VIEs in which we hold a variable interest, but as to which we have concluded we are not the primary beneficiary, are provided in the following table. $ in millions Private Equity Interests LIHTC funds Other Total Aggregate assets 2021 Aggregate liabilities September 30, Our risk of loss Aggregate assets 2020 Aggregate liabilities Our risk of loss $ $ 7,318 $ 47 $ 82 $ 7,738 $ 96 $ 7,032 519 2,280 155 71 10 6,516 227 1,993 136 14,869 $ 2,482 $ 163 $ 14,481 $ 2,225 $ 67 66 6 139 124 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Notes to Consolidated Financial Statements NOTE 11 - GOODWILL AND IDENTIFIABLE INTANGIBLE ASSETS, NET Our goodwill and identifiable intangible assets result from various acquisitions. See Note 2 for a discussion of our goodwill and intangible assets accounting policies. The following table presents our goodwill and net identifiable intangible asset balances as of the dates indicated. $ in millions Goodwill Identifiable intangible assets, net Total goodwill and identifiable intangible assets, net Goodwill September 30, 2021 2020 $ $ 660 $ 222 882 $ The following table summarizes our goodwill by segment and the balances and activity for the years indicated. $ in millions Year ended September 30, 2021 Goodwill as of beginning of year Additions Foreign currency translations Goodwill as of end of year Year ended September 30, 2020 Goodwill as of beginning of year Foreign currency translations Goodwill as of end of year Private Client Group Capital Markets Asset Management Total $ $ $ $ 277 $ 139 1 417 $ 275 $ 2 277 $ 120 $ 54 — 174 $ 120 $ — 120 $ 69 $ — — 69 $ 69 $ — 69 $ 466 134 600 466 193 1 660 464 2 466 The additions to goodwill during the year ended September 30, 2021 arose from our acquisitions of NWPS in the Private Client Group segment and Financo and Cebile in the Capital Markets segment. See Note 3 for additional discussion of these acquisitions. Qualitative assessments As described in Note 2, we perform goodwill impairment testing on an annual basis or when an event occurs or circumstances change that would more likely than not reduce the fair value of a reporting unit below its carrying value. We performed our latest annual goodwill impairment testing as of our January 1, 2021 evaluation date, evaluating balances as of December 31, 2020. In that testing, we performed a qualitative impairment assessment for each of our reporting units that had goodwill. Based upon the outcome of our qualitative assessments, no impairment was identified. Our qualitative assessments consider macroeconomic indicators, such as trends in equity and fixed income markets, gross domestic product, unemployment rates, interest rates, and housing markets. We also consider regulatory changes, reporting unit results, and changes in key personnel and strategy. Changes in these indicators, and our ability to respond to such changes, may trigger the need for impairment testing at a point other than our annual assessment date. No events have occurred since our annual assessment date that would cause us to update this impairment testing. 125 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Notes to Consolidated Financial Statements Identifiable intangible assets, net The following table sets forth our identifiable intangible asset balances by segment, net of accumulated amortization, and activity for the years indicated. $ in millions Year ended September 30, 2021 Net identifiable intangible assets as of beginning of year Additions Amortization expense Net identifiable intangible assets as of end of year Year ended September 30, 2020 Net identifiable intangible assets as of beginning of year Amortization expense Net identifiable intangible assets as of end of year Private Client Group Capital Markets Asset Management Total $ $ $ $ 31 $ 96 (7) 120 $ 35 $ (4) 31 $ 13 $ 13 (9) 17 $ 17 $ (4) 13 $ 90 $ — (5) 85 $ 95 $ (5) 90 $ 134 109 (21) 222 147 (13) 134 The additions of identifiable intangible assets during the year ended September 30, 2021 arose from our acquisitions of NWPS in the Private Client Group segment and Financo and Cebile in the Capital Markets segment. See Note 3 for additional discussion of these acquisitions. The following table summarizes our identifiable intangible assets by type. $ in millions Customer relationships Non-amortizing customer relationships Trade name Seller relationship agreements Other Total September 30, 2021 2020 Gross carrying value Accumulated amortization Gross carrying value Accumulated amortization $ $ 238 $ (79) $ 134 $ 52 12 4 6 — (5) (3) (3) 52 10 4 6 312 $ (90) $ 206 $ (61) — (4) (2) (5) (72) The following table sets forth the projected amortization expense by fiscal year associated with our identifiable intangible assets with finite lives. Fiscal year ended September 30, $ in millions 2022 2023 2024 2025 2026 Thereafter Total Qualitative assessments $ $ 22 15 14 13 10 96 170 As described in Note 2, we perform impairment testing for our non-amortizing customer relationships intangible asset on an annual basis or when an event occurs or circumstances change that would more likely than not reduce the fair value of the asset below its carrying value. We performed our latest annual impairment testing as of our January 1, 2021 evaluation date, evaluating the balance as of December 31, 2020. In that testing, we performed a qualitative assessment for our non-amortizing customer relationships intangible asset. Based upon the outcome of our qualitative assessment, no impairment was identified. No events have occurred since such assessment that would cause us to update this impairment testing. 126 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Notes to Consolidated Financial Statements NOTE 12 - OTHER ASSETS The following table details the components of other assets. See Note 2 for a discussion of the accounting polices related to certain of these components. $ in millions Investments in company-owned life insurance policies Property and equipment, net Lease ROU assets Prepaid expenses Investments in FHLB and FRB stock All other Total other assets September 30, 2021 2020 $ 952 $ 499 446 127 72 161 773 535 321 123 77 231 $ 2,257 $ 2,060 As of September 30, 2021, the cumulative face value of our company-owned life insurance policies was $2.04 billion. See Note 13 for further information regarding our property and equipment and Note 14 for further information regarding our leases. NOTE 13 - PROPERTY AND EQUIPMENT, NET The following table presents the components of our property and equipment, net as of the dates indicated. September 30, 2021 Accumulated depreciation/ software amortization Gross carrying value Property and equipment, net Gross carrying value 2020 Accumulated depreciation/ software amortization Property and equipment, net $ in millions Land Software, including development in progress Buildings, building components, leasehold and land improvements Furniture, fixtures and equipment $ 29 $ — $ 29 $ 29 $ — $ 606 397 321 (362) (225) (267) 244 172 54 565 406 294 (302) (215) (242) Total $ 1,353 $ (854) $ 499 $ 1,294 $ (759) $ 29 263 191 52 535 Depreciation expense associated with property and equipment was $51 million, $52 million, and $48 million for the years ended September 30, 2021, 2020, and 2019, respectively, and is included in “Occupancy and equipment” expense on our Consolidated Statements of Income and Comprehensive Income. Amortization expense associated with computer software was $62 million, $54 million, and $49 million for the years ended September 30, 2021, 2020, and 2019, respectively, and is included in “Communications and information processing” expense on our Consolidated Statements of Income and Comprehensive Income. We also incur software licensing fees, which are also included in “Communications and information processing” expense on our Consolidated Statements of Income and Comprehensive Income. 127 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Notes to Consolidated Financial Statements NOTE 14 - LEASES The following table presents balances related to our leases on our Consolidated Statements of Financial Condition. See Note 2 for a discussion of our accounting policies related to leases. $ in millions ROU assets (included in Other assets) Lease liabilities (included in Other payables) September 30, 2021 September 30, 2020 $ $ 446 $ 450 $ 321 345 The weighted-average remaining lease term and discount rate for our leases is presented in the following table. Weighted-average remaining lease term Weighted-average discount rate Lease expense September 30, 2021 September 30, 2020 6.7 years 3.45 % 5.0 years 3.86 % The following table details the components of lease expense, which is included in “Occupancy and equipment” expense on our Consolidated Statements of Income and Comprehensive Income. $ in millions Lease costs Variable lease costs Year ended September 30, 2021 2020 $ $ 110 $ 27 $ 98 26 Variable lease costs in the preceding table include payments for common area maintenance charges and other variable costs that are not reflected in the measurement of ROU assets and lease liabilities. Lease liabilities The maturities by fiscal year of our lease liabilities as of September 30, 2021 are presented in the following table. 2022 2023 2024 2025 2026 Thereafter Gross lease payments Less: interest Present value of lease liabilities $ in millions 102 94 72 56 46 136 506 (56) 450 $ $ Lease payments in the preceding table exclude $20 million of legally binding minimum lease payments for leases signed but not yet commenced. These leases are estimated to commence between fiscal year 2022 and 2023 with lease terms ranging from three to seven years. 128 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Notes to Consolidated Financial Statements NOTE 15 – BANK DEPOSITS Bank deposits include savings and money market accounts, certificates of deposit with Raymond James Bank, Negotiable Order of Withdrawal (“NOW”) accounts and demand deposits. The following table presents a summary of bank deposits, as well as the weighted-average interest rates on such deposits. The calculation of the weighted-average rates were based on the actual deposit balances and rates at each respective period end. $ in millions Savings and money market accounts Certificates of deposit NOW accounts Demand deposits (non-interest-bearing) Total bank deposits September 30, 2021 2020 Balance Weighted-average rate Balance Weighted-average rate $ $ 31,415 878 164 38 0.01 % $ 1.87 % 1.84 % — 25,604 1,017 156 24 32,495 0.07 % $ 26,801 0.01 % 1.94 % 1.92 % — 0.09 % Total bank deposits in the preceding table exclude affiliate deposits of $301 million and $185 million at September 30, 2021 and 2020, respectively. As of September 30, 2021, these affiliate deposits included $229 million and $72 million held in deposit accounts at Raymond James Bank on behalf of RJF and Raymond James Trust Company of New Hampshire, respectively. As of September 30, 2020, these affiliate deposits were held by Raymond James Bank on behalf of RJF. See Note 27 for additional information. Savings and money market accounts in the preceding table consist primarily of deposits that are cash balances swept to Raymond James Bank from the client investment accounts maintained at RJ&A. These balances are held in FDIC-insured bank accounts through the RJBDP. The aggregate amount of individual time deposit account balances that exceeded the FDIC insurance limit at September 30, 2021 was approximately $42 million. The following table sets forth the scheduled maturities of certificates of deposit. $ in millions Three months or less Over three through six months Over six through twelve months Over one through two years Over two through three years Over three through four years Over four through five years September 30, 2021 2020 Denominations greater than or equal to $100,000 Denominations less than $100,000 Denominations greater than or equal to $100,000 Denominations less than $100,000 $ 22 $ 87 $ 59 $ 21 32 93 37 6 9 76 54 170 166 99 6 26 19 43 67 37 7 Total certificates of deposit $ 220 $ 658 $ 258 $ Interest expense on deposits, excluding interest expense related to affiliate deposits, is summarized in the following table. $ in millions Savings, money market, and NOW accounts Certificates of deposit Total interest expense on deposits Year ended September 30, 2021 2020 2019 $ $ 6 $ 17 23 $ 21 $ 20 41 $ 129 76 18 26 206 170 165 98 759 120 12 132 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Notes to Consolidated Financial Statements NOTE 16 – OTHER BORROWINGS The following table details the components of other borrowings. $ in millions FHLB advances Mortgage notes payable Total other borrowings FHLB advances September 30, 2021 2020 $ $ 850 $ 8 858 $ 875 13 888 Borrowings from the FHLB were comprised of floating-rate advances of $850 million as of September 30, 2021, and floating and fixed-rate advances of $850 million and $25 million, respectively, as of September 30, 2020. The fixed-rate advance, which incurred interest at 3.4%, matured and was repaid in October 2020. The interest rates on the floating-rate advances, which mature in December 2022, reset quarterly and are generally based on LIBOR. We use interest rate swaps to manage the risk of increases in interest rates associated with these floating-rate advances by converting the balances subject to variable interest rates to a fixed interest rate. Refer to Note 2 for information regarding these interest rate swaps, which are accounted for as hedging instruments. The weighted-average interest rate on our floating-rate FHLB advances was 0.26% and 0.45% as of September 30, 2021 and September 30, 2020, respectively. The interest rates on the FHLB borrowings will transition to a Secured Overnight Financing Rate (“SOFR”)-based rate in December 2021. All of the advances were secured by a blanket lien granted to the FHLB on our residential mortgage loan portfolio. Secured and unsecured financing arrangements In February 2019, RJF and RJ&A entered into an unsecured revolving credit facility agreement (the “Credit Facility”) with a syndicate of lenders. In April 2021, we amended our Credit Facility, extending the term from February 2024 to April 2026 and incorporating a lower cost of borrowing under the Credit Facility and certain favorable covenant modifications. This committed unsecured borrowing facility provides for maximum borrowings of up to $500 million, with a sublimit of $300 million for RJF. RJ&A may borrow up to $500 million under the Credit Facility, depending on the amount of outstanding borrowings of RJF. The interest rates on borrowings under the Credit Facility are variable and were based on LIBOR as of September 30, 2021, as adjusted for RJF’s credit rating; however, the administrative agent has the right to select a commercially available alternative reference rate to LIBOR if adequate and reasonable means do not exist for ascertaining LIBOR. There were no borrowings outstanding on the Credit Facility as of September 30, 2021. There is a facility fee associated with the Credit Facility, which also varies with RJF’s credit rating. Based upon RJF’s credit rating as of September 30, 2021, the variable rate facility fee, which is applied to the committed amount, was 0.175% per annum. In addition to the Credit Facility, we maintain various secured and unsecured lines of credit, which are generally utilized to finance certain fixed income securities or for cash management purposes. Borrowings during the year were generally day-to- day and there were no borrowings outstanding on these arrangements as of September 30, 2021. The interest rates for these arrangements are variable and are based on a daily bank quoted rate, which may reference LIBOR, the Fed Funds rate, a lender’s prime rate, the Canadian prime rate, or another commercially available rate, as applicable. We also have other collateralized financings included in “Collateralized financings” on our Consolidated Statements of Financial Condition. See Note 7 for information regarding our other collateralized financing arrangements. Mortgage notes payable Mortgage notes payable pertain to mortgage loans on certain of our corporate headquarters offices located in St. Petersburg, Florida. These mortgage loans are secured by land, buildings, and improvements. These mortgage loans bear a fixed interest rate of 5.7% with repayment terms of monthly interest and principal debt service and have a January 2023 maturity. 130 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Notes to Consolidated Financial Statements NOTE 17 – SENIOR NOTES PAYABLE The following table summarizes our senior notes payable. $ in millions 4.65% senior notes, due 2030 4.95% senior notes, due 2046 3.75% senior notes, due 2051 5.625% senior notes, due 2024 3.625% senior notes, due 2026 Total principal amount Unaccreted premiums/(discounts) Unamortized debt issuance costs Total senior notes payable September 30, 2021 2020 $ 500 $ 800 750 — — 2,050 5 (18) $ 2,037 $ 500 800 — 250 500 2,050 10 (15) 2,045 In March 2020, we sold $500 million in aggregate principal amount of 4.65% senior notes due April 2030 in a registered underwritten public offering. Interest on these senior notes is payable semi-annually. We may redeem some or all of these senior notes at any time prior to January 1, 2030, at a redemption price equal to the greater of (i) 100% of the principal amount of the notes redeemed, or (ii) the sum of the present values of the remaining scheduled payments of principal and interest thereon, discounted to the redemption date at a discount rate equal to a designated U.S. Treasury rate, plus 50 basis points; and on or after January 1, 2030, at 100% of the principal amount of the notes redeemed; plus, in each case, accrued and unpaid interest thereon to the redemption date. In July 2016, we sold $300 million in aggregate principal amount of 4.95% senior notes due July 2046 in a registered underwritten public offering. In May 2017, we reopened the offering and sold, in a registered underwritten public offering, an additional $500 million in aggregate principal amount of 4.95% senior notes due July 2046. These additional senior notes were consolidated, formed into a single series, and are fully fungible with the $300 million in aggregate principal amount of 4.95% senior notes issued in July 2016. Interest on these senior notes is payable semi-annually. We may redeem some or all of these senior notes at any time prior to their maturity, at a redemption price equal to the greater of (i) 100% of the principal amount of the notes redeemed, or (ii) the sum of the present values of the remaining scheduled payments of principal and interest thereon, discounted to the redemption date at a discount rate equal to a designated U.S. Treasury rate, plus 45 basis points, plus accrued and unpaid interest thereon to the redemption date. In April 2021, we sold $750 million in aggregate principal amount of 3.75% senior notes due April 2051 in a registered underwritten public offering. Interest on these senior notes is payable semi-annually. We may redeem some or all of these senior notes at any time prior to October 1, 2050, at a redemption price equal to the greater of (i) 100% of the principal amount of the notes redeemed, or (ii) the sum of the present values of the remaining scheduled payments of principal and interest thereon, discounted to the redemption date at a discount rate equal to a designated U.S. Treasury rate, plus 20 basis points; and on or after October 1, 2050, at 100% of the principal amount of the notes redeemed; plus, in each case, accrued and unpaid interest thereon to the redemption date. Tender offers and redemptions of certain senior notes Concurrently with the launch of our offering of $750 million in aggregate principal amount of 3.75% senior notes due April 2051 described above, we commenced cash tender offers (the “Tender Offers”) for any and all of our then outstanding 5.625% senior notes due 2024 and 3.625% senior notes due 2026 (the “Pre-existing Notes”). Pursuant to the Tender Offers, in April 2021 we repurchased an aggregate of $332 million outstanding Pre-existing Notes for an aggregate purchase price of $373 million. In addition, in April 2021 we issued notices of redemption to holders of the Pre-existing Notes pursuant to the indentures governing such notes, to redeem any Pre-existing Notes that remained outstanding following the closing of the Tender Offers. In May 2021 we redeemed the remaining outstanding balance of the Pre-existing Notes of $418 million for an aggregate redemption price of $473 million. 131 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Notes to Consolidated Financial Statements These repurchases and redemptions of the Pre-existing Notes were funded with the net proceeds from our 3.75% senior notes due April 2051 and cash on hand, and resulted in a loss of $98 million which was comprised of make-whole premiums, unamortized debt issuance costs which were accelerated, and certain legal and professional fees. This loss was presented in “Losses on extinguishment of debt” on our Consolidated Statements of Income and Comprehensive Income for our fiscal year ended September 30, 2021. NOTE 18 – INCOME TAXES For a discussion of our income tax accounting policies and other income tax-related information see Note 2. Income taxes The following table details the total income tax provision/(benefit) allocation for each respective period. $ in millions Recorded in: Net income Equity, arising from available-for-sale securities recorded through OCI Equity, arising from currency translations, net of the impact of net investment hedges recorded through OCI Equity, arising from cash flow hedges recorded through OCI Total provision for income taxes Year ended September 30, 2021 2020 2019 $ 388 $ 234 $ (32) (10) 8 23 2 (12) $ 354 $ 247 $ The following table details our provision/(benefit) for income taxes included in net income for each respective period. $ in millions Current: Federal State and local Foreign Total current Deferred: Federal State and local Foreign Total deferred Year ended September 30, 2021 2020 2019 $ 321 $ 215 $ 79 25 425 (28) (6) (3) (37) 49 9 273 (36) (3) — (39) Total provision for income taxes $ 388 $ 234 $ 341 27 7 (23) 352 286 63 15 364 (22) (1) — (23) 341 A reconciliation of the U.S. federal statutory income tax rate to our effective income tax rate is detailed in the following table. Provision calculated at statutory rate State income tax, net of federal benefit Gains on company-owned life insurance policies which are not subject to tax Federal tax credits Excess tax benefits related to share-based compensation Other, net Total provision for income tax Year ended September 30, 2021 2020 2019 21.0 % 3.3 % (1.8) % (0.7) % (0.2) % 0.1 % 21.7 % 21.0 % 3.6 % (1.0) % (1.1) % (0.6) % 0.3 % 22.2 % 21.0 % 3.6 % (0.1) % (0.9) % (0.4) % 1.6 % 24.8 % The following table presents our U.S. and foreign components of pre-tax income for each respective period. $ in millions U.S. Foreign Pre-tax income Year ended September 30, 2021 2020 2019 $ $ 1,701 $ 1,019 $ 90 33 1,791 $ 1,052 $ 1,340 35 1,375 132 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Notes to Consolidated Financial Statements The cumulative effects of temporary differences that give rise to significant portions of the deferred tax asset/(liability) items are detailed in the following table. $ in millions Deferred tax assets: Deferred compensation Allowances for credit losses Unrealized loss associated with foreign currency translations Unrealized loss associated with available-for-sale securities Unrealized loss associated with cash flow hedges Accrued expenses Partnership investments Lease liabilities Other Total deferred tax assets Deferred tax liabilities: Goodwill and identifiable intangible assets Property and equipment Lease ROU assets Unrealized gain associated with available-for-sale securities Other Total deferred tax liabilities Net deferred tax assets September 30, 2021 2020 $ 287 $ 229 81 3 2 9 46 9 115 18 570 (64) (85) (114) — (2) (265) $ 305 $ 89 8 — 18 34 13 80 16 487 (34) (81) (80) (30) — (225) 262 Deferred income taxes are provided for the effects of temporary differences between the tax basis of an asset or liability and its reported amount in the financial statements. Deferred income tax assets are subject to a valuation allowance if, in management’s opinion, it is more likely than not that these benefits will not be realized. Our deferred income taxes principally relate to deferred compensation, allowances for credit losses and other accrued expenses. Substantially all of our deferred tax assets relate to U.S. federal and state taxing jurisdictions. As of September 30, 2021, the deferred tax assets aggregated to $570 million. We continue to believe that the realization of our deferred tax assets is more likely than not based on expectations of future taxable income. As of September 30, 2021, we considered substantially all undistributed earnings of non-U.S. subsidiaries to be permanently reinvested. Due to the fact that the Tax Cut and Jobs Act (“TCJA”) enacted on December 22, 2017 reduces our incremental tax cost of repatriating offshore earnings, we have not provided for any U.S. deferred income taxes related to such subsidiaries. The TCJA instituted a territorial system of international taxation. Under the system, dividends received by a U.S. corporation from its 10%-or-greater-owned foreign subsidiaries are generally exempt from U.S. tax if attributable to non-U.S. source earnings, but are subject to tax on “Global intangible low-taxed income” which is applicable regardless of whether the income is repatriated. As of September 30, 2021, we had approximately $331 million of cumulative undistributed earnings attributable to foreign subsidiaries. Because the time and manner of repatriation is uncertain, we cannot determine the impact of local taxes, withholding taxes and foreign tax credits associated with the future repatriation of such earnings, and therefore, cannot quantify the tax liability that would be payable in the event all such foreign earnings are repatriated. As of September 30, 2021, the current tax receivable, which is included in “Other receivables” on our Consolidated Statements of Financial Condition, was $12 million, and the current tax payable, which is included in “Other payables,” was $51 million. As of September 30, 2020, the current tax receivable was $17 million and the current tax payable was $82 million. Uncertain tax positions We recognize the accrual of interest and penalties related to income tax matters in interest expense and other expense, respectively. As of September 30, 2021 and 2020, accrued interest and penalties were $7 million and $8 million, respectively. 133 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Notes to Consolidated Financial Statements The following table presents the aggregate changes in the balances for uncertain tax positions. $ in millions Uncertain tax positions beginning of year Increases for tax positions related to the current year Increases for tax positions related to prior years Decreases for tax positions related to prior years Decreases due to lapsed statute of limitations Decreases related to settlements Uncertain tax positions end of year Year ended September 30, 2021 2020 2019 $ 45 $ 42 $ 5 2 (7) (5) (4) 5 3 (1) (4) — $ 36 $ 45 $ 31 11 7 — (2) (5) 42 The total amount of uncertain tax positions that, if recognized, would impact the effective tax rate (the items included in the preceding table after considering the federal tax benefit associated with any state tax provisions) was $31 million, $40 million, and $38 million at September 30, 2021, 2020 and 2019, respectively. We anticipate that the uncertain tax position liability balance will decrease by approximately $10 million over the next 12 months due to expiration of statutes of limitations of federal and state tax returns and settlements of positions with the Internal Revenue Service. We file U.S. federal income tax returns as well as returns with various state, local and foreign jurisdictions. With few exceptions, we are generally no longer subject to U.S. federal, state and local, or foreign income tax examination by tax authorities for years prior to fiscal year 2018 for federal tax returns, fiscal year 2017 for state and local tax returns and fiscal year 2017 for foreign tax returns. Various foreign and state audits in process are expected to be completed in fiscal year 2022. NOTE 19 – COMMITMENTS, CONTINGENCIES AND GUARANTEES Commitments and contingencies Underwriting commitments In the normal course of business, we enter into commitments for debt and equity underwritings. As of September 30, 2021, we had three such open underwriting commitments, which were subsequently settled in open market transactions and did not result in significant losses. Lending commitments and other credit-related financial instruments Raymond James Bank has outstanding, at any time, a significant number of commitments to extend credit and other credit- related off-balance-sheet financial instruments, such as standby letters of credit and loan purchases, which then extend over varying periods of time. These arrangements are subject to strict underwriting assessments and each customer’s credit worthiness is evaluated on a case-by-case basis. Fixed-rate commitments are subject to market risk resulting from fluctuations in interest rates and our exposure is limited to the replacement value of those commitments. The following table presents Raymond James Bank’s commitments to extend credit and other credit-related off-balance sheet financial instruments outstanding. $ in millions Open-end consumer lines of credit (primarily SBL) Commercial lines of credit Unfunded lending commitments Standby letters of credit September 30, 2021 2020 $ $ $ $ 17,515 $ 2,075 $ 548 $ 22 $ 12,148 1,482 532 33 Open-end consumer lines of credit primarily represent the unfunded amounts of bank loans to consumers that are secured by marketable securities at advance rates consistent with industry standards. The proceeds from repayment or, if necessary, the liquidation of collateral, which is monitored daily, are expected to satisfy the amounts drawn against these existing lines of credit. These lines of credit are primarily uncommitted, as we reserve the right to not make any advances or may terminate these lines at any time. 134 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Notes to Consolidated Financial Statements Because many of Raymond James Bank’s lending commitments expire without being funded in whole or in part, the contractual amounts are not estimates of our actual future credit exposure or future liquidity requirements. The allowance for credit losses calculated under CECL provides for potential losses related to the unfunded lending commitments. See Notes 2 and 8 for further discussion of this allowance for credit losses related to unfunded lending commitments. RJ&A enters into margin lending arrangements which allow customers to borrow against the value of qualifying securities. Margin loans are collateralized by the securities held in the customer’s account at RJ&A. Collateral levels and established credit terms are monitored daily and we require customers to deposit additional collateral or reduce balances as necessary. We offer loans to prospective financial advisors for recruiting and retention purposes (see Notes 2 and 9 for further discussion of our loans to financial advisors). These offers are contingent upon certain events occurring, including the individuals joining us and meeting certain other conditions outlined in their offer. We had unfunded commitments of $21 million for loans to financial advisors who have met such conditions as of September 30, 2021. Investment commitments We had unfunded commitments to various investments, including private equity investments and certain Raymond James Bank investments, of $36 million as of September 30, 2021. Other commitments RJTCF sells investments in project partnerships to various LIHTC funds, which have third-party investors, and for which RJTCF serves as the managing member or general partner. RJTCF typically sells investments in project partnerships to LIHTC funds within 90 days of their acquisition. Until such investments are sold to LIHTC funds, RJTCF is responsible for funding investment commitments to such partnerships. As of September 30, 2021, RJTCF had committed approximately $61 million to project partnerships that had not yet been sold to LIHTC funds. Because we expect to sell these project partnerships to LIHTC funds and the equity funding events arise over future periods, the contractual commitments are not expected to materially impact our future liquidity requirements. RJTCF may also make short-term loans or advances to project partnerships and LIHTC funds. As a part of our fixed income public finance operations, we enter into forward commitments to purchase agency MBS. At September 30, 2021, we had $198 million of principal amount of outstanding forward MBS purchase commitments, which were expected to be purchased within 90 days following commitment. In order to hedge the market interest rate risk to which we would otherwise be exposed between the date of the commitment and the date of sale of the MBS, we enter into TBA security contracts with investors for generic MBS at specific rates and prices to be delivered on settlement dates in the future. We may be subject to loss if the timing of, or the actual amount of, the MBS differs significantly from the term and notional amount of the TBA security contract to which we entered. These TBA securities and related purchase commitments are accounted for at fair value. As of September 30, 2021, the fair value of the TBA securities and the estimated fair value of the purchase commitments were insignificant. For information regarding our acquisition commitments associated with our intended acquisitions of Charles Stanley and TriState Capital, see Note 3. For information regarding our lease commitments, including the maturities of our lease liabilities, see Note 14. Guarantees Our U.S. broker-dealer subsidiaries are required by federal law to be members of the Securities Investors Protection Corporation (“SIPC”). The SIPC fund provides protection up to $500 thousand per client for securities and cash held in client accounts, including a limitation of $250 thousand on claims for cash balances. We have purchased excess SIPC coverage through various syndicates of Lloyd’s of London. For RJ&A, our clearing broker-dealer, the additional protection currently provided has an aggregate firm limit of $750 million for cash and securities, including a sub-limit of $1.9 million per client for cash above basic SIPC. Account protection applies when a SIPC member fails financially and is unable to meet its obligations to clients. This coverage does not protect against market fluctuations. RJF has provided an indemnity to Lloyd’s of London against any and all losses they may incur associated with the excess SIPC policies. We guarantee the debt of one of our private equity investments. The amount of such debt, including the undrawn portion of a revolving credit facility, was $13 million as of September 30, 2021. The debt, which matures in 2022, is secured by substantially all of the assets of the borrower. 135 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Notes to Consolidated Financial Statements Legal and regulatory matter contingencies In the normal course of our business, we have been named, from time to time, as a defendant in various legal actions, including arbitrations, class actions and other litigation, arising in connection with our activities as a diversified financial services institution. RJF and certain of its subsidiaries are subject to regular reviews and inspections by regulatory authorities and self-regulatory organizations. Reviews can result in the imposition of sanctions for regulatory violations, ranging from non-monetary censures to fines and, in serious cases, temporary or permanent suspension from conducting business, or limitations on certain business activities. In addition, regulatory agencies and self-regulatory organizations institute investigations from time to time, among other things, into industry practices, which can also result in the imposition of such sanctions. We may contest liability and/or the amount of damages, as appropriate, in each pending matter. Over the last several years, the level of litigation and investigatory activity (both formal and informal) by government and self-regulatory agencies in the financial services industry continues to be significant. There can be no assurance that material losses will not be incurred from claims that have not yet been asserted or are not yet determined to be material. For many legal and regulatory matters, we are unable to estimate a range of reasonably possible loss as we cannot predict if, how or when such proceedings or investigations will be resolved or what the eventual settlement, fine, penalty or other relief, if any, may be. A large number of factors may contribute to this inherent unpredictability: the proceeding is in its early stages; the damages sought are unspecified, unsupported or uncertain; it is unclear whether a case brought as a class action will be allowed to proceed on that basis; the other party is seeking relief other than or in addition to compensatory damages (including, in the case of regulatory and governmental proceedings, potential fines and penalties); the matters present significant legal uncertainties; we have not engaged in settlement discussions; discovery is not complete; there are significant facts in dispute; and numerous parties are named as defendants (including where it is uncertain how liability might be shared among defendants). Subject to the foregoing, after consultation with counsel, we believe that the outcome of such litigation and regulatory proceedings will not have a material adverse effect on our consolidated financial condition. However, the outcome of such litigation and regulatory proceedings could be material to our operating results and cash flows for a particular future period, depending on, among other things, our revenues or income for such period. There are certain matters for which we are unable to estimate the upper end of the range of reasonably possible loss. With respect to legal and regulatory matters for which management has been able to estimate a range of reasonably possible loss as of September 30, 2021, we estimated the upper end of the range of reasonably possible aggregate loss to be approximately $90 million in excess of the aggregate accruals for such matters. Refer to Note 2 for a discussion of our criteria for recognizing liabilities for contingencies. 136 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Notes to Consolidated Financial Statements NOTE 20 – ACCUMULATED OTHER COMPREHENSIVE INCOME/(LOSS) All of the components of OCI, net of tax, were attributable to RJF. The following table presents the net change in AOCI as well as the changes, and the related tax effects, of each component of AOCI. $ in millions Year ended September 30, 2021 Net investment hedges Currency translations Subtotal: net investment hedges and currency translations Available-for- sale securities Cash flow hedges Total AOCI as of beginning of year $ 115 $ (140) $ (25) $ 89 $ (53) $ 11 OCI: OCI before reclassifications and taxes Amounts reclassified from AOCI, before tax Pre-tax net OCI Income tax effect OCI for the year, net of tax AOCI as of end of year Year ended September 30, 2020 AOCI as of beginning of year OCI: OCI before reclassifications and taxes Amounts reclassified from AOCI, before tax Pre-tax net OCI Income tax effect OCI for the year, net of tax AOCI as of end of year Year ended September 30, 2019 AOCI as of beginning of year Cumulative effect of adoption of ASU 2016-01 OCI: OCI before reclassifications and taxes Amounts reclassified from AOCI, before tax Pre-tax net OCI Income tax effect OCI for the year, net of tax $ $ $ $ (44) — (44) 10 (34) 48 2 50 — 50 4 2 6 10 16 (119) (7) (126) 32 (94) 19 15 34 (8) 26 81 $ (90) $ (9) $ (5) $ (27) $ (96) 10 (86) 34 (52) (41) 110 $ (135) $ (25) $ 21 $ (19) $ (23) 7 — 7 (2) 5 (5) — (5) — (5) 2 — 2 (2) — 94 (3) 91 (23) 68 (51) 5 (46) 12 (34) 115 $ (140) $ (25) $ 89 $ (53) $ 88 $ (111) $ (23) $ — 29 — 29 (7) 22 — (24) — (24) — (24) — 5 — 5 (7) (2) (46) $ (4) 42 $ — 98 — 98 (27) 71 (79) (5) (84) 23 (61) 45 2 47 (13) 34 11 (27) (4) 24 (5) 19 (11) 8 (23) AOCI as of end of year $ 110 $ (135) $ (25) $ 21 $ (19) $ Reclassifications from AOCI to net income, excluding taxes, for the years ended September 30, 2021 and 2020 were primarily recorded in “Other” revenue and “Interest expense” on the Consolidated Statements of Income and Comprehensive Income. Reclassifications from AOCI to net income, excluding taxes, for the year ended September 30, 2019 were recorded in “Interest expense” on the Consolidated Statements of Income and Comprehensive Income. As of October 1, 2018, we adopted accounting guidance (ASU 2016-01) that generally requires changes in the fair value of equity securities to be recorded in net income. Accordingly, as of the date of adoption, we reclassified a cumulative unrealized gain on such securities, net of tax, from AOCI to retained earnings. Our net investment hedges and cash flow hedges relate to our derivatives associated with Raymond James Bank’s business operations. See Notes 2 and 6 for additional information on these derivatives. 137 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Notes to Consolidated Financial Statements NOTE 21 - REVENUES The following tables present our sources of revenues by segment. For further information about our significant accounting policies related to revenue recognition, see Note 2. See Note 26 for additional information on our segment results. $ in millions Revenues: Year ended September 30, 2021 Private Client Group Capital Markets Asset Management Raymond James Bank Other and intersegment eliminations Total Asset management and related administrative fees $ 4,056 $ 4 $ 837 $ — $ (29) $ 4,868 Brokerage revenues: Securities commissions: Mutual and other fund products Insurance and annuity products Equities, ETFs and fixed income products Subtotal securities commissions Principal transactions (1) Total brokerage revenues Account and service fees: Mutual fund and annuity service fees RJBDP fees Client account and other fees Total account and service fees Investment banking: Merger & acquisition and advisory Equity underwriting Debt underwriting Total investment banking Other: Tax credit fund revenues All other (1) Total other Total non-interest revenues Interest income (1) Total revenues Interest expense Net revenues 670 438 388 1,496 50 1,546 408 259 157 824 — 47 — 47 — 25 25 6,498 123 6,621 (10) 6 — 143 149 511 660 — 1 7 8 639 285 172 1,096 105 6 111 1,879 16 1,895 (10) 10 — — 10 — 10 — — 18 18 — — — — — 2 2 867 — 867 — — — — — — — — — — — — — — — — 30 30 30 684 714 (42) (3) — (1) (4) — (4) (2) (184) (29) (215) — — — — — 61 61 (187) — (187) (88) $ 6,611 $ 1,885 $ 867 $ 672 $ (275) $ 683 438 530 1,651 561 2,212 406 76 153 635 639 332 172 1,143 105 124 229 9,087 823 9,910 (150) 9,760 (1) These revenues are generally not in scope of the accounting guidance for revenue from contracts with customers. 138 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Notes to Consolidated Financial Statements $ in millions Revenues: Year ended September 30, 2020 Private Client Group Capital Markets Asset Management Raymond James Bank Other and intersegment eliminations Total Asset management and related administrative fees $ 3,162 $ 7 $ 688 $ — $ (23) $ 3,834 Brokerage revenues: Securities commissions: Mutual and other fund products Insurance and annuity products Equities, ETFs and fixed income products Subtotal securities commissions Principal transactions (1) Total brokerage revenues Account and service fees: Mutual fund and annuity service fees RJBDP fees Client account and other fees Total account and service fees Investment banking: Merger & acquisition and advisory Equity underwriting Debt underwriting Total investment banking Other: Tax credit fund revenues All other (1) Total other Total non-interest revenues Interest income (1) Total revenues Interest expense Net revenues 567 397 355 1,319 64 1,383 348 330 129 807 — 41 — 41 — 27 27 5,420 155 5,575 (23) 7 — 137 144 427 571 — 1 5 6 290 185 133 608 83 7 90 1,282 25 1,307 (16) 8 — — 8 — 8 1 — 15 16 — — — — — 2 2 714 1 715 — — — — — 1 1 — — — — — — — — — 26 26 27 800 827 (62) (3) — — (3) (4) (7) (1) (181) (23) (205) — 1 — 1 — (41) (41) (275) 19 (256) (77) $ 5,552 $ 1,291 $ 715 $ 765 $ (333) $ 579 397 492 1,468 488 1,956 348 150 126 624 290 227 133 650 83 21 104 7,168 1,000 8,168 (178) 7,990 (1) These revenues are generally not in scope of the accounting guidance for revenue from contracts with customers. 139 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Notes to Consolidated Financial Statements $ in millions Revenues: Year ended September 30, 2019 Private Client Group Capital Markets Asset Management Raymond James Bank Other and intersegment eliminations Total Asset management and related administrative fees $ 2,820 $ 6 $ 645 $ — $ (20) $ 3,451 Brokerage revenues: Securities commissions: Mutual and other fund products Insurance and annuity products Equities, ETFs and fixed income products Subtotal securities commissions Principal transactions (1) Total brokerage revenues Account and service fees: Mutual fund and annuity service fees RJBDP fees Client account and other fees Total account and service fees Investment banking: Merger & acquisition and advisory Equity underwriting Debt underwriting Total investment banking Other: Tax credit fund revenues All other (1) Total other Total non-interest revenues Interest income (1) Total revenues Interest expense Net revenues 599 412 304 1,315 74 1,389 334 453 122 909 — 32 — 32 — 26 26 5,176 225 5,401 (42) 6 — 123 129 285 414 — — 5 5 379 100 85 564 86 4 90 1,079 38 1,117 (34) 10 — — 10 — 10 2 3 26 31 — — — — — 2 2 688 3 691 — — — — — — — — — — — — — — — — 26 26 26 975 1,001 (155) (4) — — (4) (2) (6) (10) (176) (21) (207) — — — — — 6 6 (227) 40 (187) (52) $ 5,359 $ 1,083 $ 691 $ 846 $ (239) $ 611 412 427 1,450 357 1,807 326 280 132 738 379 132 85 596 86 64 150 6,742 1,281 8,023 (283) 7,740 (1) These revenues are generally not in scope of the accounting guidance for revenue from contracts with customers. At September 30, 2021 and September 30, 2020, net receivables related to contracts with customers were $416 million and $342 million, respectively. 140 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Notes to Consolidated Financial Statements NOTE 22 – INTEREST INCOME AND INTEREST EXPENSE The following table details the components of interest income and interest expense. $ in millions Interest income: Cash and cash equivalents Assets segregated for regulatory purposes and restricted cash Available-for-sale securities Brokerage client receivables Bank loans, net of unearned income and deferred expenses All other Total interest income Interest expense: Bank deposits Brokerage client payables Other borrowings Senior notes payable All other Total interest expense Net interest income Bank loan (provision)/benefit for credit losses Year ended September 30, 2021 2020 2019 $ 12 $ 41 $ 15 85 77 593 41 823 23 3 19 96 9 150 673 32 28 83 84 702 62 1,000 41 11 20 85 21 178 822 (233) Net interest income after bank loan (provision)/benefit for credit losses $ 705 $ 589 $ 83 59 69 122 871 77 1,281 132 21 21 73 36 283 998 (22) 976 Interest expense related to bank deposits in the preceding table excludes interest expense associated with affiliate deposits, which has been eliminated in consolidation. NOTE 23 - SHARE-BASED AND OTHER COMPENSATION Share-based compensation plans We have one share-based compensation plan for our employees, Board of Directors and independent contractor financial advisors. The Amended and Restated 2012 Stock Incentive Plan (the “2012 Plan”) authorizes us to grant 78.4 million new shares, including the shares available for grant under six predecessor plans. As of September 30, 2021, 17.5 million shares were available under the 2012 Plan. Generally, we reissue our treasury shares under the 2012 Plan; however, we are also permitted to issue new shares. Our share-based compensation accounting policies are described in Note 2. We had stock options outstanding as of September 30, 2021 which had been issued to our employees and independent contractors. As of our fiscal first quarter 2017, we no longer issue stock options to our employees and instead issue RSUs. We issue stock options to our independent contractors in limited quantities. Stock options granted to our independent contractors, as well as the related expense for the years ended September 30, 2021, 2020 and 2019 were insignificant. Cash received from stock options exercised by our employees and independent contractors during the year ended September 30, 2021 was $23 million. RSU awards We may grant RSU awards under the 2012 Plan in connection with initial employment or under various retention programs for individuals who are responsible for contributing to our management, growth, and/or profitability. Through our Canadian subsidiary, we established the Restricted Stock Trust Fund, which we funded to enable the trust fund to acquire our common stock in the open market to be used to settle RSUs granted as a retention vehicle for certain employees of our Canadian subsidiaries. We may also grant awards to officers and certain other employees in lieu of cash for 10% to 50% of annual bonus amounts in excess of $250,000. Under the plan, the awards are generally restricted for a three- to five-year period, during which time the awards are generally forfeitable in the event of termination other than for death, disability or retirement. We grant RSUs annually to non-employee members of our Board of Directors. The RSUs granted to these Directors vest over a 1-year period from their grant date or upon retirement from our Board. 141 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Notes to Consolidated Financial Statements The following table presents the RSU award activity, which includes grants to employees and members of our Board of Directors, for the year ended September 30, 2021. Non-vested as of beginning of year Granted Vested Forfeited Non-vested as of end of year Shares/Units (in millions) (1) Weighted- average grant date fair value (per share) (1) 7.9 $ 2.3 $ (1.8) $ (0.2) $ 8.2 $ 53.43 63.86 51.98 57.00 56.61 (1) During our fiscal fourth quarter of 2021 the Board of Directors approved a 3-for-2 stock split, effected in the form of a 50% stock dividend, paid on September 21, 2021. All share and per share information has been retroactively adjusted to reflect this stock split. The following table presents expense and income tax benefits related to our RSUs granted to our employees and members of our Board of Directors for the periods indicated. $ in millions Total share-based expense Income tax benefits related to share-based expense Year ended September 30, 2021 2020 2019 $ $ 126 $ 29 $ 110 $ 25 $ 101 23 For the year ended September 30, 2021, we realized $19 million of excess tax benefits related to our RSUs, which favorably impacted income tax expense on our Consolidated Statements of Income and Comprehensive Income. See Note 18 for additional information regarding income taxes. As of September 30, 2021, there was $187 million of total pre-tax compensation costs not yet recognized (net of estimated forfeitures) related to RSUs granted to employees and members of our Board of Directors. These costs are expected to be recognized over a weighted-average period of approximately three years. The following RSU activity occurred for the periods indicated. $ in millions, except per unit award amounts (1) Weighted-average grant date fair value per unit award Total fair value of shares and RSU awards vested Year ended September 30, 2021 2020 2019 $ $ 63.86 $ 87 $ 58.20 $ 83 $ 51.15 63 (1) During our fiscal fourth quarter of 2021 the Board of Directors approved a 3-for-2 stock split, effected in the form of a 50% stock dividend, paid on September 21, 2021. All share and per share information has been retroactively adjusted to reflect this stock split. Employee stock purchase plan Under the 2003 Employee Stock Purchase Plan, we are authorized to issue up to 13.1 million shares of common stock to eligible employees. Under the terms of the plan, share purchases in any calendar year are limited to the lesser of 1,000 shares or shares with a fair value of $25,000. The purchase price of the stock is 85% of the average high and low market price on the day prior to the purchase date. Under the plan, we sold approximately 393 thousand, 699 thousand and 636 thousand shares to employees during the years ended September 30, 2021, 2020 and 2019, respectively. The compensation cost is calculated as the value of the 15% discount from market value and was $5 million for each of the years ended September 30, 2021, 2020 and 2019. Employee other compensation Our profit sharing plan and employee stock ownership plan (“ESOP”) are qualified plans that provide certain death, disability or retirement benefits for all employees who meet certain service requirements. The plans are noncontributory and our contributions, if any, are determined annually by our Board of Directors, or a committee thereof, on a discretionary basis and are recognized as compensation expense throughout the year. Benefits become fully vested after five years of qualified service, age 65, or if a participant separates from service due to death or disability. All shares owned by the ESOP are included in earnings per share calculations. Cash dividends paid to the ESOP are reflected as a reduction of retained earnings. The number of shares of our common stock held by the ESOP at September 30, 2021 and 2020 was 6.7 million and 7.0 million (as adjusted for the stock split), respectively. The market value of our common stock held by the ESOP at September 30, 2021 was $622 million, of which $7 million was unearned (not yet vested) by ESOP plan participants. 142 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Notes to Consolidated Financial Statements We also offer a plan pursuant to section 401(k) of the Internal Revenue Code, which is a qualified plan that may provide for a discretionary contribution or a matching contribution each year. Matching contributions are 75% of the first $1,000 and 25% of the next $1,000 of eligible compensation deferred by each participant annually. Our LTIP is a non-qualified deferred compensation plan that provides benefits to certain employees who meet certain compensation or production requirements. We have purchased and hold life insurance on the lives of certain current and former employee participants to earn a competitive rate of return for participants and to provide the primary source of funds available to satisfy our obligations under this plan. See Note 12 for information regarding the carrying value of these company-owned life insurance policies. Contributions to the qualified plans and the LTIP are approved annually by the Board of Directors or a committee thereof. The VDCP is a non-qualified deferred compensation plan for certain employees, in which eligible participants may elect to defer a percentage or specific dollar amount of their compensation. Company-owned life insurance is the primary source of funding for this plan. Compensation expense associated with all of the qualified and non-qualified plans previously described totaled $175 million, $149 million and $162 million for the fiscal years ended September 30, 2021, 2020 and 2019, respectively. Non-employee other compensation We offer non-qualified deferred compensation plans that provide benefits to our independent contractor financial advisors who meet certain production requirements. Company-owned life insurance is the primary source of funding for these plans. The contributions are made in amounts approved annually by management. Certain independent contractor financial advisors are also eligible to participate in our VDCP. Eligible participants may elect to defer a percentage or specific dollar amount of their compensation into the VDCP. Company-owned life insurance is the primary source of funding for this plan. NOTE 24 – REGULATORY CAPITAL REQUIREMENTS RJF, as a bank holding company and financial holding company, Raymond James Bank, our broker-dealer subsidiaries and our trust subsidiaries are subject to capital requirements by various regulatory authorities. Capital levels of each entity are monitored to ensure compliance with our various regulatory capital requirements. Failure to meet minimum capital requirements can initiate certain mandatory, and possibly additional discretionary actions, by regulators that, if undertaken, could have a direct material effect on our financial results. As a bank holding company under the Bank Holding Company Act of 1956, as amended (the “BHC Act”) that has made an election to be a financial holding company, RJF is subject to supervision, examination and regulation by the Fed. We are subject to the Fed’s capital rules which establish an integrated regulatory capital framework and implement, in the U.S., the Basel III regulatory capital reforms from the Basel Committee on Banking Supervision and certain changes required by the Dodd-Frank Act. We apply the standardized approach for calculating risk-weighted assets and are also subject to the market risk provisions of the Fed’s capital rules (“market risk rule”). Under these rules, minimum requirements are established for both the quantity and quality of capital held by banking organizations. RJF and Raymond James Bank are required to maintain minimum ratios of common equity tier 1 (“CET1”), tier 1 capital and total capital to risk-weighted assets, as well as minimum leverage ratios (defined as tier 1 capital divided by adjusted average assets). These capital ratios incorporate quantitative measures of our assets, liabilities, and certain off-balance sheet items as calculated under the regulatory capital rules and are subject to qualitative judgments by the regulators about components, risk-weightings, and other factors. RJF and Raymond James Bank each calculate these ratios in order to assess compliance with both regulatory requirements and their internal capital policies. In order to maintain our ability to take certain capital actions, including dividends and common equity repurchases, and to make bonus payments, we must hold a capital conservation buffer above our minimum risk-based capital requirements. As of September 30, 2021, both RJF’s and Raymond James Bank’s capital levels exceeded the capital conservation buffer requirement and were each categorized as “well- capitalized.” 143 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Notes to Consolidated Financial Statements To meet requirements for capital adequacy or to be categorized as “well-capitalized,” RJF must maintain minimum CET1, Tier 1 capital, Total capital and Tier 1 leverage amounts and ratios as set forth in the following table. $ in millions Amount Ratio Amount Ratio Amount Ratio Actual Requirement for capital adequacy purposes To be well-capitalized under regulatory provisions RJF as of September 30, 2021: CET1 Tier 1 capital Total capital Tier 1 leverage RJF as of September 30, 2020: CET1 Tier 1 capital Total capital Tier 1 leverage $ $ $ $ $ $ $ $ 7,428 7,428 7,780 7,428 6,490 6,490 6,804 6,490 25.0 % $ 25.0 % $ 26.2 % $ 12.6 % $ 24.2 % $ 24.2 % $ 25.4 % $ 14.2 % $ 1,337 1,783 2,377 2,363 1,208 1,610 2,147 1,824 4.5 % $ 6.0 % $ 8.0 % $ 4.0 % $ 4.5 % $ 6.0 % $ 8.0 % $ 4.0 % $ 1,932 2,377 2,972 2,954 1,744 2,147 2,684 2,280 6.5 % 8.0 % 10.0 % 5.0 % 6.5 % 8.0 % 10.0 % 5.0 % As of September 30, 2021, RJF’s regulatory capital increase was driven by an increase in equity, due to positive earnings net of dividends and share repurchases, partially offset by an increase in goodwill and identifiable intangible assets arising from our fiscal 2021 acquisitions. See Note 3 for additional information regarding our acquisitions. RJF’s Tier 1 and Total capital ratios increased compared to September 30, 2020, resulting from the increase in regulatory capital, partially offset by an increase in risk-weighted assets. The increase in risk-weighted assets was driven by increases in our loan portfolio, assets segregated for regulatory purposes and restricted cash and available-for-sale securities. RJF’s Tier 1 leverage ratio at September 30, 2021 decreased compared to September 30, 2020, due to increased average assets, driven by higher assets segregated for regulatory purposes and restricted cash due to an increase in client cash in the Client Interest Program (“CIP”), as well as growth in loans and available-for-sale securities. The increase in average assets was partially offset by the increase in regulatory capital. To meet the requirements for capital adequacy or to be categorized as “well-capitalized,” Raymond James Bank must maintain CET1, Tier 1 capital, Total capital and Tier 1 leverage amounts and ratios as set forth in the following table. $ in millions Amount Ratio Amount Ratio Amount Ratio Actual Requirement for capital adequacy purposes To be well-capitalized under regulatory provisions Raymond James Bank as of September 30, 2021: CET1 Tier 1 capital Total capital Tier 1 leverage Raymond James Bank as of September 30, 2020: CET1 Tier 1 capital Total capital Tier 1 leverage $ $ $ $ $ $ $ $ 2,626 2,626 2,873 2,626 2,279 2,279 2,500 2,279 13.4 % $ 13.4 % $ 14.6 % $ 7.4 % $ 13.0 % $ 13.0 % $ 14.3 % $ 7.7 % $ 883 1,177 1,569 1,411 788 1,051 1,401 1,183 4.5 % $ 6.0 % $ 8.0 % $ 4.0 % $ 4.5 % $ 6.0 % $ 8.0 % $ 4.0 % $ 1,275 1,569 1,962 1,763 1,138 1,401 1,751 1,479 6.5 % 8.0 % 10.0 % 5.0 % 6.5 % 8.0 % 10.0 % 5.0 % As of September 30, 2021, Raymond James Bank’s Tier 1 and Total capital ratios increased compared to September 30, 2020 due to positive earnings, partially offset by higher risk-weighted assets, primarily resulting from increases in our loan portfolio and available-for-sale securities. Raymond James Bank’s Tier 1 leverage ratio at September 30, 2021 decreased compared to September 30, 2020, due to increased average assets, driven by the growth in loans and available-for-sale securities. Our intention is to maintain Raymond James Bank’s “well-capitalized” status. In the unlikely event that Raymond James Bank failed to maintain its “well-capitalized” status, the consequences could include a requirement to obtain a waiver from the FDIC prior to acceptance, renewal, or rollover of brokered deposits and result in higher FDIC premiums, but would not significantly impact our operations. Raymond James Bank may pay dividends to RJF without prior approval of its regulator as long as the dividend does not exceed the sum of Raymond James Bank’s current calendar year and the previous two calendar years’ retained net income, and 144 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Notes to Consolidated Financial Statements Raymond James Bank maintains its targeted regulatory capital ratios. Dividends from Raymond James Bank may be limited to the extent that capital is needed to support its balance sheet growth. Certain of our broker-dealer subsidiaries are subject to the requirements of the Uniform Net Capital Rule (Rule 15c3-1) under the Securities Exchange Act of 1934. As a member firm of the Financial Industry Regulatory Authority (“FINRA”), RJ&A is subject to FINRA’s capital requirements, which are substantially the same as Rule 15c3-1. Rule 15c3-1 provides for an “alternative net capital requirement,” which RJ&A has elected. Regulations require that minimum net capital, as defined, be equal to the greater of $1.5 million or 2% of aggregate debit items arising from client balances. FINRA may impose certain restrictions, such as restricting withdrawals of equity capital, if a member firm were to fall below a certain threshold or fail to meet minimum net capital requirements. As of September 30, 2021, RJ&A had excess net capital available to remit dividends to RJF, some of which may be remitted without prior regulatory approval and the remainder may be remitted in conformity with all required regulatory rules or approvals. The following table presents the net capital position of RJ&A. $ in millions Raymond James & Associates, Inc.: (Alternative Method elected) Net capital as a percent of aggregate debit items Net capital Less: required net capital Excess net capital September 30, 2021 2020 $ $ 72.1 % 2,035 (56) 1,979 $ $ 48.0 % 1,245 (52) 1,193 As of September 30, 2021, all of our other active regulated domestic and international subsidiaries were in compliance with and exceeded all applicable capital requirements. RJF expects to continue paying cash dividends. However, the payment and rate of dividends on our common stock are subject to several factors including our operating results, financial and regulatory requirements or restrictions, and the availability of funds from our subsidiaries, including our broker-dealer and bank subsidiaries, which may also be subject to restrictions under regulatory capital rules. The availability of funds from subsidiaries may also be subject to restrictions contained in loan covenants of certain broker-dealer loan agreements and restrictions by bank regulators on dividends to the parent from Raymond James Bank. NOTE 25 – EARNINGS PER SHARE During our fiscal fourth quarter of 2021 the Board of Directors approved a 3-for-2 stock split, effected in the form of a 50% stock dividend, paid on September 21, 2021. All share and per share information has been retroactively adjusted to reflect this stock split. The following table presents the computation of basic and diluted earnings per common share. $ in millions, except per share amounts Income for basic earnings per common share: Net income Less allocation of earnings and dividends to participating securities Net income attributable to RJF common shareholders Income for diluted earnings per common share: Net income Less allocation of earnings and dividends to participating securities Net income attributable to RJF common shareholders Common shares: Average common shares in basic computation Dilutive effect of outstanding stock options and certain RSUs Average common and common equivalent shares used in diluted computation Earnings per common share: Basic Diluted Stock options and certain RSUs excluded from weighted-average diluted common shares because their effect would be antidilutive Year ended September 30, 2021 2020 2019 $ $ $ $ $ $ 1,403 $ (2) 1,401 $ 1,403 $ (2) 1,401 $ 205.7 5.5 211.2 818 $ (1) 817 $ 818 $ (1) 817 $ 206.4 3.9 210.3 6.81 $ 6.63 $ 3.96 $ 3.88 $ 0.1 2.3 1,034 (2) 1,032 1,034 (2) 1,032 211.5 4.5 216.0 4.88 4.78 0.6 145 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Notes to Consolidated Financial Statements The allocation of earnings and dividends to participating securities in the preceding table represents dividends paid during the year to participating securities, consisting of certain RSUs, plus an allocation of undistributed earnings to such participating securities. Participating securities and related dividends paid on these participating securities were insignificant for the years ended September 30, 2021, 2020 and 2019. Undistributed earnings are allocated to participating securities based upon their right to share in earnings if all earnings for the period had been distributed. Dividends per common share declared and paid are detailed in the following table for each respective period. Dividends per common share - declared Dividends per common share - paid NOTE 26 – SEGMENT INFORMATION Year ended September 30, 2021 2020 2019 $ $ 1.04 $ 1.03 $ 0.99 $ 0.97 $ 0.91 0.88 We currently operate through the following five segments: PCG; Capital Markets; Asset Management; Raymond James Bank; and Other. The segments are determined based upon factors such as the services provided and the distribution channels served and are consistent with how we assess performance and determine how to allocate our resources. The financial results of our segments are presented using the same policies as those described in Note 2. Segment results include allocations of most corporate overhead and benefits expenses to each segment. Refer to the following discussion of the Other segment for a description of the corporate expenses that are not allocated to segments. Intersegment revenues, expenses, receivables and payables are eliminated upon consolidation. The PCG segment provides financial planning, investment advisory and securities transaction services in the U.S., Canada and the U.K. for which we generally charge either asset-based fees or sales commissions. The PCG segment also earns revenues for distribution and related support services performed related to mutual funds, fixed and variable annuities and insurance products. The segment includes servicing fee revenues from mutual fund and annuity companies whose products we distribute and from banks to which we sweep clients’ cash in the RJBDP, our multi-bank sweep program. The segment also includes net interest earnings primarily on client margin loans, cash balances, and assets segregated for regulatory purposes, net of interest paid to clients on cash balances in the CIP. Our Capital Markets segment conducts investment banking, institutional sales, securities trading, equity research, and the syndication and management of investments in low-income housing funds. We primarily conduct these activities in the U.S., Canada and Europe. Our Asset Management segment earns asset management and related administrative fees for providing asset management, portfolio management and related administrative services to retail and institutional clients. This segment oversees a portion of our fee-based assets under administration for our PCG clients through our Asset Management Services division and through RJ Trust. This segment also provides asset management services through Carillon Tower Advisers for certain retail accounts managed on behalf of third-party institutions, institutional accounts and proprietary mutual funds that we manage. Raymond James Bank provides various types of loans, including corporate loans, tax-exempt loans, residential loans, SBL and other loans. Raymond James Bank is active in corporate loan syndications and participations and also provides FDIC-insured deposit accounts, including to clients of our broker-dealer subsidiaries. Raymond James Bank generates net interest income principally through the interest income earned on loans and an investment portfolio of available-for-sale securities, which is offset by the interest expense it pays on client deposits and on its borrowings. The Other segment includes the results of our private equity investments, interest income on certain corporate cash balances, acquisition-related expenses, and certain corporate overhead costs of RJF that are not allocated to operating segments, including the interest costs on our public debt and any losses on the extinguishment of such debt. The Other segment also includes expenses related to our reduction in workforce, which occurred in fiscal 2020 in response to the economic environment at that time. 146 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Notes to Consolidated Financial Statements The following table presents information concerning operations in these segments. $ in millions Net revenues: Private Client Group Capital Markets Asset Management Raymond James Bank Other Intersegment eliminations Total net revenues Pre-tax income/(loss): Private Client Group Capital Markets Asset Management Raymond James Bank Other Total pre-tax income Year ended September 30, 2021 2020 2019 $ $ $ 6,611 $ 1,885 5,552 $ 1,291 867 672 (8) (267) 715 765 (82) (251) 9,760 $ 7,990 $ 749 $ 539 $ 532 389 367 (246) 225 284 196 (192) 5,359 1,083 691 846 5 (244) 7,740 579 110 253 515 (82) $ 1,791 $ 1,052 $ 1,375 No individual client accounted for more than ten percent of revenues in any of the years presented. The following table presents our net interest income on a segment basis. $ in millions Net interest income/(expense): Private Client Group Capital Markets Asset Management Raymond James Bank Other Net interest income The following table presents our total assets on a segment basis. $ in millions Total assets: Private Client Group Capital Markets Asset Management Raymond James Bank Other Total Year ended September 30, 2021 2020 2019 $ 113 $ 132 $ 6 — 642 (88) 9 1 738 (58) $ 673 $ 822 $ September 30, 2021 2020 $ $ 20,270 $ 2,457 476 36,154 2,534 61,891 $ 183 4 3 820 (12) 998 12,574 2,336 380 30,356 1,836 47,482 The following table presents goodwill, which was included in our total assets, on a segment basis. $ in millions Goodwill: Private Client Group (1) Capital Markets (2) Asset Management Total September 30, 2021 2020 $ $ 417 $ 174 69 660 $ 277 120 69 466 (1) The September 30, 2021 balance includes $139 million of goodwill arising from our acquisition of NWPS in December 2020. (2) The September 30, 2021 balance includes $30 million of goodwill arising from our acquisition of Financo in March 2021 and a provisional estimate of $24 million of goodwill arising from our acquisition of Cebile in September 2021. 147 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Notes to Consolidated Financial Statements We have operations in the U.S., Canada and Europe. Substantially all long-lived assets are located in the U.S. The following table presents our net revenues and pre-tax income classified by major geographic area in which they were earned. $ in millions Net revenues: U.S. Canada Europe Total Pre-tax income/(loss): U.S. Canada Europe (1) Total Year ended September 30, 2021 2020 2019 $ $ $ $ 9,067 $ 7,446 $ 485 208 386 158 9,760 $ 7,990 $ 7,211 391 138 7,740 1,701 $ 1,028 $ 1,356 53 37 29 (5) 29 (10) 1,791 $ 1,052 $ 1,375 (1) The pre-tax loss in Europe for the year ended September 30, 2020 reflected a $7 million loss related to the disposition of our interests in certain entities that operated predominantly in France. The pre-tax loss in Europe for the year ended September 30, 2019 reflected a $15 million loss on the sale of our operations related to research, sales and trading of European equities. These losses were recorded in our Capital Markets segment. The following table presents our total assets by major geographic area in which they were held. $ in millions Total assets: U.S. Canada Europe Total September 30, 2021 2020 $ $ 57,952 $ 3,724 215 61,891 $ 44,090 3,260 132 47,482 The following table presents goodwill, which was included in our total assets, classified by major geographic area in which it was held. $ in millions Goodwill: U.S. (1) Canada Europe (2) Total September 30, 2021 2020 $ $ 619 $ 25 16 660 $ 433 24 9 466 (1) The September 30, 2021 balance includes $139 million of goodwill arising from our acquisition of NWPS in December 2020, $30 million of goodwill arising from our acquisition of Financo in March 2021 and a provisional estimate of $17 million of goodwill arising from our acquisition of Cebile in September 2021. (2) The September 30, 2021 balance includes a provisional estimate of $7 million of goodwill arising from our acquisition of Cebile in September 2021. NOTE 27 – CONDENSED FINANCIAL INFORMATION (PARENT COMPANY ONLY) As more fully described in Note 1, RJF (or the “Parent”) is a financial holding company whose subsidiaries are engaged in various financial services activities. The Parent’s primary activities include investments in subsidiaries and corporate investments, including cash management, company-owned life insurance policies and private equity investments. The primary source of operating cash available to the Parent is provided by dividends from its subsidiaries. The broker-dealer subsidiaries of the Parent, including RJ&A our principal domestic broker-dealer, and certain other subsidiaries are required to maintain a minimum amount of net capital due to regulatory requirements. RJ&A is further required by certain covenants in its borrowing agreements to maintain minimum net capital equal to 10% of aggregate debit balances. At September 30, 2021, each of these subsidiaries exceeded their minimum net capital requirements (see Note 24 for further information). Of the Parent’s net assets as of September 30, 2021, approximately $210 million of its investment in RJ&A and RJFS was available for distribution to the Parent without further regulatory approvals, and approximately $4.30 billion of its investment in 148 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Notes to Consolidated Financial Statements Raymond James Bank, RJ&A, RJFS and RJ Ltd. was restricted due to regulatory or other restrictions from distribution to the Parent without prior approval of the respective entity’s regulator. Cash and cash equivalents of $1.16 billion and $2.16 billion as of September 30, 2021 and 2020, respectively, were held directly by RJF in depository accounts at third-party financial institutions, held in depository accounts at Raymond James Bank, or were otherwise invested by one of our subsidiaries on behalf of RJF. The amount held in depository accounts at Raymond James Bank was $229 million as of September 30, 2021, of which $152 million was available on demand without restriction. As of September 30, 2020, $185 million was held in depository accounts at Raymond James Bank, of which $108 million was available on demand without restriction. The Parent cash balance does not include $400 million of cash set aside by RJF in a restricted account during the fiscal fourth quarter of 2021 to be used to fund our closing obligations associated with the pending acquisition of Charles Stanley. This restricted cash is included in “Assets segregated for regulatory purposes and restricted cash.” See Notes 16, 17, 19 and 24 for more information regarding borrowings, commitments, contingencies and guarantees, and regulatory capital requirements of the Parent and its subsidiaries. The following table presents the Parent’s statements of financial condition. $ in millions Assets: Cash and cash equivalents Assets segregated for regulatory purposes and restricted cash ($1 and $1 at fair value) Intercompany receivables from subsidiaries (primarily non-bank subsidiaries) Investments in consolidated subsidiaries: Bank subsidiary Non-bank subsidiaries Goodwill and identifiable intangible assets, net Other assets Total assets Liabilities and equity: Accrued compensation, commissions and benefits Intercompany payables to subsidiaries: Bank subsidiary Non-bank subsidiaries Other payables Senior notes payable Total liabilities Equity September 30, 2021 2020 $ $ $ 527 $ 478 877 2,594 5,703 32 1,055 11,266 $ 798 $ 2 33 151 2,037 3,021 8,245 Total liabilities and equity $ 11,266 $ 478 78 1,903 2,315 4,306 32 818 9,930 596 21 28 126 2,045 2,816 7,114 9,930 Of the total intercompany receivable from non-bank subsidiaries, $649 million and $1.70 billion at September 30, 2021 and 2020, respectively, was invested in cash and cash equivalents by the subsidiary on behalf of the Parent. 149 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Notes to Consolidated Financial Statements The following table presents the Parent’s statements of income. $ in millions Revenues: Dividends from non-bank subsidiaries Dividends from bank subsidiary Interest from subsidiaries Interest income Other Total revenues Interest expense Net revenues Non-interest expenses: Compensation, commissions and benefits (1) Non-compensations expenses: Communications and information processing Occupancy and equipment Business development Losses on extinguishment of debt Other Intercompany allocations and charges Total non-compensation expenses Total non-interest expenses Pre-tax income/(loss) before equity in undistributed net income of subsidiaries Income tax benefit Income before equity in undistributed net income of subsidiaries Equity in undistributed net income of subsidiaries Net income Year ended September 30, 2021 2020 2019 $ 257 $ 634 $ — 9 1 21 288 (97) 191 81 5 1 19 98 30 (14) 139 220 (29) (99) 70 $ 1,333 1,403 $ 130 18 3 23 808 (87) 721 63 6 1 18 — 23 (16) 32 95 626 (58) 684 134 632 190 31 7 20 880 (75) 805 73 8 1 20 — 16 (24) 21 94 711 (31) 742 292 818 $ 1,034 (1) The year ended September 30, 2020 includes the portion of the reduction in workforce expenses incurred during the fiscal fourth quarter of 2020 that relates to the Parent. 150 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Notes to Consolidated Financial Statements The following table presents the Parent’s statements of cash flows. $ in millions Cash flows from operating activities: Net income Adjustments to reconcile net income to net cash provided by operating activities: Loss on investments Unrealized gain on company-owned life insurance policies, net of expenses Equity in undistributed net income of subsidiaries Losses on extinguishment of debt Other Net change in: Intercompany receivables Other assets Intercompany payables Other payables Accrued compensation, commissions and benefits Net cash provided by operating activities Cash flows from investing activities: Investments in subsidiaries (Advances to)/repayments from subsidiaries, net Proceeds from sales of investments Purchase of investments in company-owned life insurance policies, net Net cash provided by/(used in) investing activities Cash flows from financing activities: Purchase of treasury stock Dividends on common stock Exercise of stock options and employee stock purchases Proceeds from senior note issuances, net of debt issuance costs paid Extinguishment of senior notes payable Proceeds from borrowing on the RJF Credit Facility Repayment of borrowings on the RJF Credit Facility Net cash provided by/(used in) financing activities Net increase/(decrease) in cash and cash equivalents Cash and cash equivalents, including those segregated for regulatory purposes and restricted cash at beginning of year Cash and cash equivalents, including those segregated for regulatory purposes and restricted cash at end of year Cash and cash equivalents Cash and cash equivalents segregated for regulatory purposes and restricted cash Total cash and cash equivalents, including those segregated for regulatory purposes and restricted cash at end of year Supplemental disclosures of cash flow information: Cash paid for interest Cash paid for income taxes, net Supplemental disclosures of noncash activity: Investments in subsidiaries, net $ $ $ $ $ $ 151 Year ended September 30, 2021 2020 2019 $ 1,403 $ 818 $ 1,034 5 (157) (1,333) 98 94 (14) (35) (14) 15 202 264 (420) 1,039 2 (36) 585 (128) (218) 53 737 (844) — — (400) 449 555 4 (50) (134) — 102 126 24 (70) 24 73 917 (106) (885) 9 (55) (1,037) (272) (205) 62 494 — — — 79 (41) 596 1,004 $ 555 $ 527 $ 477 478 $ 77 1,004 $ 555 $ 89 $ 35 $ 72 $ 32 $ 4 (5) (292) — 100 (51) (16) (22) (1) 34 785 (24) 63 3 (44) (2) (778) (191) 65 — — 300 (300) (904) (121) 717 596 540 56 596 78 42 — $ — $ (43) RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES ITEM 9. CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND FINANCIAL DISCLOSURE None. ITEM 9A. CONTROLS AND PROCEDURES Disclosure Controls and Procedures Disclosure controls are procedures designed to ensure that information required to be disclosed in our reports filed under the Securities Exchange Act of 1934, such as this report, are recorded, processed, summarized, and reported within the time periods specified in the SEC’s rules and forms. Disclosure controls are also designed to ensure that such information is accumulated and communicated to management, including our Chief Executive Officer and Chief Financial Officer, as appropriate, to allow timely decisions regarding required disclosure. In designing and evaluating the disclosure controls and procedures, management recognized that any controls and procedures, no matter how well designed and operated, can provide only reasonable, not absolute, assurance of achieving the desired control objectives, as ours are designed to do, and management necessarily was required to apply its judgment in evaluating the cost-benefit relationship of possible controls and procedures. Under the supervision and with the participation of our management, including our Chief Executive Officer and Chief Financial Officer, we have evaluated the effectiveness of our disclosure controls and procedures pursuant to Securities Exchange Act of 1934 Rule 13a-15(b) as of the end of the period covered by this report. Based on that evaluation, our Chief Executive Officer and Chief Financial Officer have concluded that these disclosure controls and procedures are effective. Changes in Internal Control over Financial Reporting There were no changes in our internal control over financial reporting during the year ended September 30, 2021 that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting. Report of Management on Internal Control Over Financial Reporting Our management is responsible for establishing and maintaining adequate internal control over our financial reporting. Internal control over financial reporting is a process to provide reasonable assurance regarding the reliability of our financial reporting for external purposes in accordance with accounting principles generally accepted in the United States. Internal control over financial reporting includes maintaining records that, in reasonable detail, accurately and fairly reflect our transactions; providing reasonable assurance that transactions are recorded as necessary for preparation of our financial statements; providing reasonable assurance that receipts and expenditures of our assets are made in accordance with management authorization; and providing reasonable assurance that unauthorized acquisition, use or disposition of our assets that could have a material effect on our financial statements would be prevented or detected on a timely basis. Because of its inherent limitations, internal control over financial reporting is not intended to provide absolute assurance that a misstatement of our financial statements would be prevented or detected. Management conducted an evaluation of the effectiveness of our internal control over financial reporting based on the framework in Internal Control - Integrated Framework (2013) issued by COSO. Based on this evaluation, management concluded that our internal control over financial reporting was effective as of September 30, 2021. KPMG LLP, who audited and reported on our consolidated financial statements included in this report, has issued an attestation report on our internal control over financial reporting as of September 30, 2021 (included as follows). 152 Report of Independent Registered Public Accounting Firm To the Shareholders and Board of Directors Raymond James Financial, Inc.: Opinion on Internal Control Over Financial Reporting We have audited Raymond James Financial, Inc. and subsidiaries’ (the Company) internal control over financial reporting as of September 30, 2021, based on criteria established in Internal Control – Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission. In our opinion, the Company maintained, in all material respects, effective internal control over financial reporting as of September 30, 2021, based on criteria established in Internal Control – Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission. We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) (PCAOB), the consolidated statements of financial condition of the Company as of September 30, 2021 and 2020, the related consolidated statements of income and comprehensive income, changes in shareholders’ equity, and cash flows for each of the years in the three-year period ended September 30, 2021, and the related notes (collectively, the consolidated financial statements), and our report dated November 23, 2021 expressed an unqualified opinion on those consolidated financial statements. Basis for Opinion The Company’s management is responsible for maintaining effective internal control over financial reporting and for its assessment of the effectiveness of internal control over financial reporting, included in the accompanying Report of Management on Internal Control Over Financial Reporting. Our responsibility is to express an opinion on the Company’s internal control over financial reporting based on our audit. We are a public accounting firm registered with the PCAOB and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB. We conducted our audit in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether effective internal control over financial reporting was maintained in all material respects. Our audit of internal control over financial reporting included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, and testing and evaluating the design and operating effectiveness of internal control based on the assessed risk. Our audit also included performing such other procedures as we considered necessary in the circumstances. We believe that our audit provides a reasonable basis for our opinion. Definition and Limitations of Internal Control Over Financial Reporting A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company’s internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect on the financial statements. Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate. /s/ KPMG LLP Tampa, Florida November 23, 2021 153 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES ITEM 9B. OTHER INFORMATION None. ITEM 9C. DISCLOSURE REGARDING FOREIGN JURISDICTIONS THAT PREVENT INSPECTIONS Not applicable. PART III ITEM 10. DIRECTORS, EXECUTIVE OFFICERS AND CORPORATE GOVERNANCE A list of our executive officers appears in Part I, Item 1 of this report. The balance of the information required by Item 10 is incorporated herein by reference to the registrant’s definitive proxy statement for the 2022 Annual Meeting of Shareholders which will be filed with the SEC no later than 120 days after the close of the fiscal year ended September 30, 2021. ITEMS 11, 12, 13 and 14. The information required by Items 11, 12, 13 and 14 is incorporated herein by reference to the registrant’s definitive proxy statement for the 2022 Annual Meeting of Shareholders which will be filed with the SEC no later than 120 days after the close of the fiscal year ended September 30, 2021. ITEM 15. EXHIBITS AND FINANCIAL STATEMENT SCHEDULES (a) Financial Statements and Schedules PART IV The financial statements are set forth under Item 8 of this Annual Report on Form 10-K. Financial statement schedules have been omitted since they are either not required, not applicable, or the information is otherwise included. (b) Exhibit listing See below and continued on the following pages. Exhibit Number 2.1 3.1 3.2 4.1 4.2.1 4.2.2 4.2.3 4.2.4 4.2.5 Description Agreement and Plan of Merger, dated October 20, 2021, among Raymond James Financial, Inc., Macaroon One LLC, Macaroon Two LLC and TriState Capital Holdings, Inc., incorporated by reference to Exhibit 2.1 to the Company’s Current Report on Form 8- K, filed with the Securities and Exchange Commission on October 26, 2021. Restated Articles of Incorporation of Raymond James Financial, Inc. as filed with the Secretary of State of Florida on November 25, 2008, incorporated by reference to Exhibit 3(i).1 to the Company’s Annual Report on Form 10-K, filed with the Securities and Exchange Commission on November 28, 2008. Amended and Restated By-Laws of Raymond James Financial, Inc., reflecting amendments adopted by the Board of Directors on December 2, 2020, incorporated by reference to Exhibit 3.1 to the Company’s Current Report on Form 8-K, filed with the Securities and Exchange Commission on December 8, 2020. Description of Capital Stock, incorporated by reference to Exhibit 4.1 to the Company’s Annual Report on Form 10-K, filed with the Securities and Exchange Commission on November 26, 2019. Indenture, dated as of August 10, 2009 for Senior Debt Securities, between Raymond James Financial, Inc. and The Bank of New York Mellon Trust Company, N.A., incorporated by reference to Exhibit 4.2 to the Company’s Quarterly Report on Form 10-Q, filed with the Securities and Exchange Commission on August 10, 2009. Sixth Supplemental Indenture, dated as of July 12, 2016, for the 4.950% Senior Notes Due 2046, between Raymond James Financial, Inc. and The Bank of New York Mellon Trust Company, N.A., as trustee, incorporated by reference to Exhibit 4.2 to the Company’s Current Report on Form 8-K, filed with the Securities and Exchange Commission on July 12, 2016. Sixth (Reopening) Supplemental Indenture, dated as of May 10, 2017, for the 4.950% Senior Notes due 2046, between Raymond James Financial, Inc. and The Bank of New York Mellon Trust Company, N.A., as trustee, incorporated by reference to Exhibit 4.1 to the Company’s Current Report on Form 8-K, filed with the Securities and Exchange Commission on May 10, 2017. Seventh Supplemental Indenture, dated as of March 31, 2020, for the 4.650% Senior Notes due 2030, between Raymond James Financial, Inc. and The Bank of New York Mellon Trust Company, N.A., as trustee, incorporated by reference to Exhibit 4.2 to the Company’s Current Report on Form 8-K, filed with the Securities and Exchange Commission on March 31, 2020. Eighth Supplemental Indenture, dated as of April 1, 2021, for the 3.750% Senior Notes due 2051, between Raymond James Financial, Inc. and The Bank of New York Mellon Trust Company, N.A., as trustee, incorporated by reference to Exhibit 4.2 to the Company's Current Report on Form 8-K, filed with the Securities and Exchange Commission on April 2, 2021. 154 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Exhibit Number Description 10.1 10.2 Mortgage Agreement, dated as of December 13, 2002, incorporated by reference to Exhibit 10.10 to the Company’s Annual Report on Form 10-K, filed with the Securities and Exchange Commission on December 23, 2002. Stock Purchase Agreement, dated January 11, 2012, between Raymond James Financial, Inc. and Regions Financial Corporation (excluding certain exhibits and schedules), incorporated by reference to Exhibit 10.19 to the Company’s Current Report on Form 8- K, filed with the Securities and Exchange Commission on January 12, 2012. 10.3.1 * Raymond James Financial, Inc. Amended and Restated 2012 Stock Incentive Plan (as amended through February 20, 2020), incorporated by reference to Exhibit 10.1 to the Company’s Current Report on Form 8-K, filed with the Securities and Exchange Commission on February 24, 2020. 10.3.2 * Form of Restricted Stock Unit Agreement for Non-Employee Director under 2012 Stock Incentive Plan, incorporated by reference to Exhibit 10.25 to the Company’s Quarterly Report on Form 10-Q, filed with the Securities and Exchange Commission on May 9, 2012. 10.3.3 * Form of Stock Option Agreement under 2012 Stock Incentive Plan, as revised and approved on August 21, 2013, incorporated by reference to Exhibit 10.16.3 to the Company’s Annual Report on Form 10-K, filed with the Securities and Exchange Commission on November 26, 2013. 10.3.4 * Form of Restricted Stock Unit Agreement for Non-Bonus Award (Employee/Independent Contractor) under 2012 Stock Incentive Plan, as revised and approved on August 21, 2013, incorporated by reference to Exhibit 10.16.4 to the Company’s Annual Report on Form 10-K, filed with the Securities and Exchange Commission on November 26, 2013. 10.3.5 * Form of Stock Option Agreement under 2012 Stock Incentive Plan, as revised and approved on November 20, 2013, incorporated by reference to Exhibit 10.23 to the Company’s Quarterly Report on Form 10-Q, filed with the Securities and Exchange Commission on February 7, 2014. 10.3.6 * Form of Restricted Stock Unit Agreement for Non-Bonus Award under 2012 Stock Incentive Plan, as revised and approved on November 20, 2013, incorporated by reference to Exhibit 10.24 to the Company’s Quarterly Report on Form 10-Q, filed with the Securities and Exchange Commission on February 7, 2014. 10.3.7 Raymond James Financial, Inc. 2012 Stock Incentive Plan Sub-Plan for French Employees with Form of Restricted Stock Unit Agreement, adopted and approved on February 20, 2014, incorporated by reference to Exhibit 10.16.9 to the Company’s Quarterly Report on Form 10-Q, filed with the Securities and Exchange Commission on May 9, 2014. 10.3.8 * Form of Restricted Stock Unit Award Notice and Agreement for Non-Bonus Award, as revised and approved on May 17, 2017, under the Amended and Restated 2012 Stock Incentive Plan, incorporated by reference to Exhibit 10.3 to the Company’s Quarterly Report on Form 10-Q, filed with the Securities and Exchange Commission on February 8, 2018. 10.3.9 * Form of Award Agreement for Grant of Retention RSUs to Mr. Paul C. Reilly, incorporated by reference to Exhibit 10.1 to the Company’s Current Report on Form 8-K, filed with the Securities and Exchange Commission on March 1, 2018. 10.3.10 * Form of Restricted Stock Unit Award Notice and Agreement for Non-Bonus Award for Mr. Paul C. Reilly, first used for awards granted on November 29, 2018, under the Amended and Restated 2012 Stock Incentive Plan, incorporated by reference to Exhibit 10.1 to the Company’s Current Report on Form 8-K, filed with the Securities and Exchange Commission on December 6, 2018. 10.3.11 10.3.12 10.3.13 10.3.14 * Form of Restricted Stock Unit Award Notice and Agreement for Non-Bonus Award for Canadian Employees, first used for awards granted on November 29, 2018, under the Amended and Restated 2012 Stock Incentive Plan, incorporated by reference to Exhibit 10.2 to the Company’s Current Report on Form 8-K, filed with the Securities and Exchange Commission on December 6, 2018. * Form of Restricted Stock Unit Award Notice and Agreement for Non-Bonus Award, first used for awards granted on November 29, 2018, under the Amended and Restated 2012 Stock Incentive Plan, incorporated by reference to Exhibit 10.3 to the Company’s Current Report on Form 8-K, filed with the Securities and Exchange Commission on December 6, 2018. * Form of Restricted Stock Unit Award Notice and Agreement for Stock Bonus Award (time-based vesting) for Mr. Paul C. Reilly, first used for awards granted on December 14, 2018, under the Amended and Restated 2012 Stock Incentive Plan, incorporated by reference to Exhibit 10.1 to the Company’s Current Report on Form 8-K, filed with the Securities and Exchange Commission on December 20, 2018. * Form of Restricted Stock Unit Award Notice and Agreement for Stock Bonus Award (time-based vesting) for Canadian Employees, first used for awards granted on December 14, 2018, under the Amended and Restated 2012 Stock Incentive Plan, incorporated by reference to Exhibit 10.2 to the Company’s Current Report on Form 8-K, filed with the Securities and Exchange Commission on December 20, 2018. 10.3.15 * Form of Restricted Stock Unit Award Notice and Agreement for Stock Bonus Award (time-based vesting), first used for awards granted on December 14, 2018, under the Amended and Restated 2012 Stock Incentive Plan, incorporated by reference to Exhibit 10.3 to the Company’s Current Report on Form 8-K, filed with the Securities and Exchange Commission on December 20, 2018. 10.3.16 * Form of Restricted Stock Unit Award Notice and Agreement for Stock Bonus Award (performance-based vesting) for Mr. Paul C. Reilly, first used for awards granted on December 14, 2018, under the Amended and Restated 2012 Stock Incentive Plan, incorporated by reference to Exhibit 10.4 to the Company’s Current Report on Form 8-K, filed with the Securities and Exchange Commission on December 20, 2018. 10.3.17 10.3.18 10.4 * Form of Restricted Stock Unit Award Notice and Agreement for Stock Bonus Award (performance-based vesting) for Canadian Employees, first used for awards granted on December 14, 2018, under the Amended and Restated 2012 Stock Incentive Plan, incorporated by reference to Exhibit 10.5 to the Company’s Current Report on Form 8-K, filed with the Securities and Exchange Commission on December 20, 2018. * Form of Restricted Stock Unit Award Notice and Agreement for Stock Bonus Award (performance-based vesting), first used for awards granted on December 14, 2018, under the Amended and Restated 2012 Stock Incentive Plan, incorporated by reference to Exhibit 10.6 to the Company’s Current Report on Form 8-K, filed with the Securities and Exchange Commission on December 20, 2018. * Amended and Restated Raymond James Financial Long-Term Incentive Plan, effective August 22, 2018, incorporated by reference to Exhibit 10.9 to the Company’s Annual Report on Form 10-K, filed with the Securities Exchange Commission on November 21, 2018. 155 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES Exhibit Number Description 10.5 * Raymond James Financial, Inc. Amended and Restated Voluntary Deferred Compensation Plan, effective May 17, 2017, incorporated by reference to Exhibit 10.12 to the Company’s Annual Report on Form 10-K, filed with the Securities Exchange Commission on November 21, 2018. 10.6 10.7.1 10.7.2 10.7.3 10.7.4 10.8 10.9 10.10 21 23 31.1 31.2 32 * Amended and Restated Raymond James Financial, Inc. 2003 Employee Stock Purchase Plan, incorporated by reference to Appendix A to the Company’s Definitive Proxy Statement for the Annual Meeting of Shareholders held February 28, 2019, filed with the Securities and Exchange Commission on January 17, 2019. Credit Agreement, dated as of February 19, 2019, among Raymond James Financial, Inc., Raymond James & Associates, Inc., the Lenders party thereto and Bank of America, N.A., incorporated by reference to Exhibit 10.1 to the Company’s Current Report on Form 8-K, filed with the Securities and Exchange Commission on February 22, 2019. First Amendment to Credit Agreement, dated as of May 23, 2019, among Raymond James Financial, Inc., Raymond James & Associates, Inc., the Lenders party thereto and Bank of America, N.A., incorporated by reference to Exhibit 10.1 to the Company’s Quarterly Report on Form 10-Q, filed with the Securities and Exchange Commission on August 8, 2019. Second Amendment to Credit Agreement, dated as of May 27, 2020, among Raymond James Financial, Inc., Raymond James & Associates, Inc., the Lenders party thereto and Bank of America, N.A., incorporated by reference to Exhibit 10.1 to the Company’s Quarterly Report on Form 10-Q, filed with the Securities and Exchange Commission on August 7, 2020. Third Amendment to Credit Agreement, dated as of April 19, 2021, among Raymond James Financial, Inc., Raymond James & Associates, Inc., the Lenders party thereto and Bank of America, N.A., incorporated by reference to Exhibit 10.1 to the Company's Current Report on Form 8-K, filed with the Securities and Exchange Commission on April 22, 2021. * Amended and Restated Form of Director and Officer Indemnification Agreement, incorporated by reference to Exhibit 10.1 to the Company’s Current Report on Form 8-K, filed with the Securities and Exchange Commission on March 6, 2019. Support Agreement, dated October 20, 2021, by and among James F. Getz, Brian S. Fetterolf, Raymond James Financial, Inc., Macaroon One LLC and, solely for purposes of the last sentence of Section 9 thereof, TriState Capital Holdings, Inc., incorporated by reference to Exhibit 10.1 to the Company’s Current Report on Form 8-K, filed with the Securities and Exchange Commission on October 26, 2021. Support Agreement, dated October 20, 2021, by and among T-VIII PubOpps LP, Raymond James Financial, Inc., Macaroon One LLC and, solely for purposes of the last sentence of Section 9 and Section 10(c) thereof, TriState Capital Holdings, Inc., incorporated by reference to Exhibit 10.2 to the Company’s Current Report on Form 8-K, filed with the Securities and Exchange Commission on October 26, 2021. List of Subsidiaries. Consent of Independent Registered Public Accounting Firm. Certification of Paul C. Reilly pursuant to Rule 13a-14(a), as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002. Certification of Paul M. Shoukry pursuant to Rule 13a-14(a), as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002. Certification of Paul C. Reilly and Paul M. Shoukry pursuant to Rule 13a-14(b) and 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002. 101.INS XBRL Instance Document - the instance document does not appear in the Interactive Data File because its XBRL tags are embedded within the Inline XBRL document. 101.SCH Inline XBRL Taxonomy Extension Schema Document. 101.CAL 101.DEF 101.LAB 101.PRE 104 Inline XBRL Taxonomy Extension Calculation Linkbase Document. Inline XBRL Taxonomy Extension Definition Linkbase Document. Inline XBRL Taxonomy Extension Label Linkbase Document. Inline XBRL Taxonomy Extension Presentation Linkbase Document. Cover Page Interactive Data File - the cover page interactive data file does not appear in the Interactive Data File because its XBRL tags are embedded within the Inline XBRL document. * Indicates a management contract or compensatory plan or arrangement in which a director or executive officer participates. ITEM 16. FORM 10-K SUMMARY None. 156 RAYMOND JAMES FINANCIAL, INC. AND SUBSIDIARIES SIGNATURES Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized, in the City of St. Petersburg, State of Florida, on the 23rd day of November, 2021. RAYMOND JAMES FINANCIAL, INC. By: /s/ PAUL C. REILLY Paul C. Reilly, Chairman and Chief Executive Officer Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of the Registrant and in the capacities and on the dates indicated. Signature /s/ PAUL C. REILLY Paul C. Reilly Title Chairman and Chief Executive Officer (Principal Executive Officer) and Director Date November 23, 2021 /s/ PAUL M. SHOUKRY Chief Financial Officer and Treasurer (Principal Financial Officer) November 23, 2021 Paul M. Shoukry /s/ JONATHAN W. OORLOG, JR. Senior Vice President and Controller (Principal Accounting Officer) November 23, 2021 Chairman Emeritus and Director November 23, 2021 Jonathan W. Oorlog, Jr. /s/ THOMAS A. JAMES Thomas A. James /s/ MARLENE DEBEL Marlene Debel Director /s/ ROBERT M. DUTKOWSKY Director Robert M. Dutkowsky /s/ JEFFREY N. EDWARDS Director Jeffrey N. Edwards /s/ BENJAMIN C. ESTY Benjamin C. Esty /s/ ANNE GATES Anne Gates Director Director November 23, 2021 November 23, 2021 November 23, 2021 November 23, 2021 November 23, 2021 /s/ FRANCIS S. GODBOLD Vice Chairman and Director November 23, 2021 Francis S. Godbold /s/ GORDON L. JOHNSON Director Gordon L. Johnson /s/ RODERICK C. MCGEARY Director Roderick C. McGeary /s/ RAJ SESHADRI Raj Seshadri /s/ SUSAN N. STORY Susan N. Story Director Director 157 November 23, 2021 November 23, 2021 November 23, 2021 November 23, 2021 EXHIBIT 21 RAYMOND JAMES FINANCIAL, INC. LIST OF SUBSIDIARIES The following listing includes all of the registrant's subsidiaries as of September 30, 2021, which are included in the consolidated financial statements: Entity Name State/Country of Incorporation Subsidiary or Joint Venture of 740780 Carillon, LLC 800 Carillon, LLC Carillon Fund Distributors, Inc. Carillon Tower Advisers, Inc. CDM Retirement Consultants, Inc. Cebile Advisors Limited Cebile Capital, LLC Cebile Capital, LLP Cebile Corporation ClariVest Asset Management, LLC Copper Acquisition Co. Cougar Global ETF Portfolio Management Inc. Cougar Global Investments Limited Eagle Asset Management, Inc. EB Management I, LLC Financo Limited Financo, LLC Financo PEO, Inc. Financo PEO, LLC Financo Securities, LLC Gateway Institutional Tax Credit Fund II, Ltd Gryphon Acquisition Co. Kaufmann and Goble Associates, Inc. MK Holding, Inc. MK Investment Management, Inc. Morgan Keegan & Associates, LLC Morgan Keegan & Company, LLC Morgan Keegan Private Equity Employee Fund of Funds II, L.P. Morgan Keegan Private Equity Fund of Funds II, L.P. Morgan Keegan Private Equity Fund of Funds II Blocker, LLC Delaware Delaware Delaware Delaware Florida Florida California Alabama Delaware Delaware Tennessee Delaware Delaware Delaware Morgan Keegan Private Equity Fund of Funds II Holdings, LP Delaware Morgan Keegan Private Equity QP Fund of Funds II, LP Morgan Properties, LLC Native American Housing Fund III L.L.C. Native American Housing Fund IV L.L.C. Native American Housing Fund V L.L.C. Native American Housing Fund VI L.L.C. Northwest Holdings, Inc. Northwest Investment Consulting, Inc. NWPS Actuary Services, Inc. NWPS Holdings, Inc. Raymond James & Associates, Inc. Raymond James (USA) Ltd. Delaware Tennessee Delaware Delaware Delaware Delaware Delaware Washington California Delaware Florida Canada 158 Florida Florida Florida Florida Raymond James Financial, Inc. Raymond James Financial, Inc. Eagle Asset Management, Inc. Raymond James Financial, Inc. Maryland Northwest Investment Consulting, Inc. United Kingdom Raymond James Financial Holdings UK Limited Delaware United Kingdom British Virgin Islands Cebile Corporation Raymond James Financial Holdings UK Limited; Cebile Advisors Limited Sterling US Acquisition Co., LLC Delaware Florida Delaware Ontario Florida Florida Eagle Asset Management, Inc. Raymond James Financial, Inc. Cougar Global Investments Limited Raymond James International Canada, Inc. Carillon Tower Advisers, Inc. Eagle Asset Management, Inc. United Kingdom Financo, LLC Gryphon Acquisition Co. Financo, LLC Financo, LLC; Financo PEO, Inc Financo, LLC Raymond James Tax Credit Funds, Inc. Raymond James Financial, Inc. Northwest Investment Consulting, Inc. Raymond James Financial, Inc. MK Holding, Inc. MK Holding, Inc. Raymond James Financial, Inc. MK Investment Management, Inc. MK Investment Management, Inc. Morgan Keegan Private Equity QP Fund of Funds II, LP; Morgan Keegan Private Equity Fund of Funds II, LP; Morgan Keegan Private Equity Employee Fund of Funds II, LP Morgan Keegan Private Equity QP Fund of Funds II, LP; Morgan Keegan Private Equity Fund of Funds II, LP; Morgan Keegan Private Equity Employee Fund of Funds II, LP; Morgan Keegan Private Equity Fund of Funds II Blocker, LLC MK Investment Management, Inc. Raymond James Investments, LLC Raymond James Tax Credit Funds, Inc. Raymond James Tax Credit Funds, Inc. Raymond James Tax Credit Funds, Inc. Raymond James Tax Credit Funds, Inc. NWPS Holdings, Inc. Northwest Holdings, Inc. Northwest Investment Consulting, Inc. Copper Acquisition Co. Raymond James Financial, Inc. Raymond James Ltd. Entity Name Raymond James Affordable Housing Fund 1 L.P. Raymond James Affordable Housing Fund 2 L.P. Raymond James Affordable Housing Fund 3 L.P. Raymond James Affordable Housing Fund 4 L.L.C. Raymond James Affordable Housing Fund 5 L.L.C. Raymond James Affordable Housing Fund 6 L.L.C. Raymond James Affordable Housing Fund 7 L.L.C. Raymond James Affordable Housing Fund 8 L.L.C.. Raymond James Affordable Housing Fund 9 L.L.C. Raymond James Affordable Housing Fund 10 L.L.C. Raymond James Bank Raymond James California Housing Opportunities Fund X L.L.C. Raymond James Canada, LLC Raymond James Canadian Acquisition, Inc. Raymond James Canadian Holdings, LLC Raymond James Capital Inc. Raymond James Capital Funding, Inc. Raymond James Capital Services, LLC Raymond James Community Reinvestment Fund 1, LLC Raymond James Corporate Finance GmbH Raymond James Development Tax Credit Fund L.L.C. Raymond James European Holdings, Inc. Raymond James Finance Company of Canada, Ltd. Raymond James Financial Holdings UK Limited Raymond James Financial International Limited Raymond James Financial Management Ltd. Raymond James Financial Planning Ltd. Raymond James Financial Products, Inc. Raymond James Financial Services Advisors, Inc. Raymond James Financial Services, Inc. Raymond James Global Holdings Limited Raymond James Insurance Group, Inc. Raymond James International Canada, Inc. Raymond James International Holdings, Inc. Raymond James Investment Counsel Ltd. Raymond James Investments, LLC Raymond James Investment Services Limited Raymond James Ltd. Raymond James Management, LLC Raymond James Management-Forensics, LLC Raymond James Mortgage Company, Inc. Raymond James Multifamily Finance, Inc. Raymond James Municipal Products, Inc. Raymond James Native American Housing Opportunities Fund I L.L.C. (SERIES A) Raymond James Preservation Opportunities Fund III L.L.C. Raymond James Preservation Opportunities Fund XX L.L.C. Raymond James Research Services, LLC Raymond James South American Holdings, Inc. Raymond James Structured Products, Inc. Raymond James Tax Credit Fund 32-A L.L.C. Raymond James Tax Credit Fund 32-B L.L.C. Raymond James Tax Credit Fund 33 L.L.C. Raymond James Tax Credit Fund 34 L.L.C. State/Country of Incorporation Subsidiary or Joint Venture of Delaware Delaware Delaware Delaware Delaware Delaware Delaware Delaware Delaware Delaware Florida Florida Florida Florida Florida Delaware Florida Delaware Florida Germany Delaware Florida Canada U.K. U.K. Canada Raymond James Tax Credit Funds, Inc. Raymond James Tax Credit Funds, Inc. Raymond James Tax Credit Funds, Inc. Raymond James Tax Credit Funds, Inc. Raymond James Tax Credit Funds, Inc. Raymond James Tax Credit Funds, Inc. Raymond James Tax Credit Funds, Inc. Raymond James Tax Credit Funds, Inc. Raymond James Tax Credit Funds, Inc. Raymond James Tax Credit Funds, Inc. Raymond James Financial, Inc. Raymond James Tax Credit Funds, Inc. Raymond James Financial, Inc. Raymond James Bank Raymond James Canadian Acquisition, Inc. Raymond James Financial, Inc. Raymond James Bank MK Holding, Inc. Raymond James Bank Raymond James Global Holdings Limited Raymond James Tax Credit Funds, Inc. Raymond James International Holdings, Inc. Raymond James Canadian Holdings, LLC Raymond James International Holdings, Inc. Raymond James International Holdings, Inc. Raymond James Ltd. British Columbia Raymond James Ltd. Tennessee MK Holding, Inc. Raymond James Financial, Inc. Raymond James Financial, Inc. Raymond James International Holdings, Inc Raymond James Financial, Inc. Raymond James International Holdings, Inc. Raymond James Financial, Inc. Raymond James Ltd. Raymond James Financial, Inc. Raymond James Financial, Inc. Raymond James Canada, LLC Raymond James Investments, LLC Raymond James Investments, LLC MK Holding, Inc. Raymond James Tax Credit Funds, Inc. MK Holding, Inc. Raymond James Tax Credit Funds, Inc. Raymond James Multifamily Finance, Inc. Raymond James Multifamily Finance, Inc. Raymond James Financial, Inc. Raymond James International Holdings, Inc. MK Holding, Inc. Raymond James Tax Credit Funds, Inc. Raymond James Tax Credit Funds, Inc. Raymond James Tax Credit Funds, Inc. Raymond James Tax Credit Funds, Inc. Florida Florida U.K. Florida Florida Florida Canada Florida U.K. Canada Delaware Delaware Tennessee Florida Delaware Delaware Florida Florida Florida Florida Delaware Delaware Delaware Delaware Delaware 159 Entity Name Raymond James Tax Credit Fund XI L.L.C. Raymond James Tax Credit Fund XX L.L.C. Raymond James Tax Credit Fund XXII L.L.C. Raymond James Tax Credit Fund XXIII L.L.C. Raymond James Tax Credit Fund XXV-A L.L.C. Raymond James Tax Credit Fund XXV-B L.L.C. Raymond James Tax Credit Fund XXVII L.L.C. Raymond James Tax Credit Funds, Inc. Raymond James Trust, National Association Raymond James Trust (Canada) Raymond James Trust (Quebec) Ltd. State/Country of Incorporation Subsidiary or Joint Venture of Delaware Florida Delaware Delaware Delaware Delaware Delaware Florida U.S.A. Ontario Quebec Raymond James Tax Credit Funds, Inc. Raymond James Tax Credit Funds, Inc. Raymond James Tax Credit Funds, Inc. Raymond James Tax Credit Funds, Inc. Raymond James Tax Credit Funds, Inc. Raymond James Tax Credit Funds, Inc. Raymond James Tax Credit Funds, Inc. Raymond James Financial, Inc. Raymond James Financial, Inc. Raymond James Ltd. Raymond James Trust (Canada) Raymond James Trust Company of New Hampshire New Hampshire Raymond James Financial, Inc. Raymond James UK Wealth Management Holdings Limited Bailiwick of Jersey Raymond James Financial, Inc. Raymond James Yatirim Menkul Kiymetler A.S. RJ Capital Services, Inc. RJ Securities, Inc. RJC Forensics, LLC RJOZF 2 L.L.C. RJTCF Disposition Corporation RJTCF Disposition Fund L.L.C. Scout Investments, Inc. Silver Lane Advisors LLC Sterling US Acquisition Co., LLC SLA Acquisition Co. SLG Partners GP, LLC SLG Partners, LP SLG Partners, LP II The Producers Choice LLC Trautmann, Maher & Associates, Inc. Value Partners, Inc. Wiregrass Raymond James, LLC Turkey Delaware Florida Delaware Florida Florida Florida Missouri Delaware Florida Florida Delaware Delaware Delaware Michigan Raymond James European Holdings, Inc. Raymond James Financial, Inc. Raymond James Investments, LLC Raymond James Investments, LLC Raymond James Tax Credit Funds, Inc. RJTCF Disposition Fund L.L.C. Raymond James Tax Credit Funds, Inc. Carillon Tower Advisers, Inc. SLA Acquisition Co. Raymond James Financial, Inc. Raymond James Financial, Inc. Raymond James Investments, LLC; Raymond James Management, LLC SLG Partners GP, LLC SLG Partners GP, LLC Raymond James Insurance Group, Inc. Washington Northwest Investment Consulting, Inc. Florida Florida Raymond James Tax Credit Funds, Inc. Raymond James Financial, Inc. 160 EXHIBIT 23 The Board of Directors Raymond James Financial, Inc.: Consent of Independent Registered Public Accounting Firm We consent to the incorporation by reference in the registration statements (Nos. 333-103280, 333-157516, 333-179683, 333-209628, 333-230065, 333-236605) on Form S-8 and (Nos. 333-204400, 333-225044, 333-256043) on Form S-3ASR of Raymond James Financial, Inc. and subsidiaries of our reports dated November 23, 2021, with respect to the consolidated statements of financial condition of Raymond James Financial, Inc. and subsidiaries as of September 30, 2021 and 2020, the related consolidated statements of income and comprehensive income, changes in shareholders’ equity, and cash flows for each of the years in the three-year period ended September 30, 2021, and the effectiveness of internal control over financial reporting as of September 30, 2021, which reports appear in the September 30, 2021 annual report on Form 10-K of Raymond James Financial, Inc. /s/ KPMG LLP Tampa, Florida November 23, 2021 161 EXHIBIT 31.1 I, Paul C. Reilly, certify that: CERTIFICATIONS 1. I have reviewed this annual report on Form 10-K of Raymond James Financial, Inc.; 2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report; 3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report; 4. The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have: a) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared; b) Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles; c) Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and d) Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and 5. The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of registrant’s Board of Directors (or persons performing the equivalent functions): a) All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and b) Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting. Date: November 23, 2021 /s/ PAUL C. REILLY Paul C. Reilly Chairman and Chief Executive Officer 162 EXHIBIT 31.2 I, Paul M. Shoukry, certify that: CERTIFICATIONS 1. I have reviewed this annual report on Form 10-K of Raymond James Financial, Inc.; 2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report; 3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report; 4. The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have: a) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared; b) Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles; c) Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and d) Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and 5. The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of registrant’s Board of Directors (or persons performing the equivalent functions): a) All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and b) Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting. Date: November 23, 2021 /s/ PAUL M. SHOUKRY Paul M. Shoukry Chief Financial Officer and Treasurer 163 EXHIBIT 32 CERTIFICATION BY CHIEF EXECUTIVE OFFICER AND CHIEF FINANCIAL OFFICER PURSUANT TO 18 U.S.C. SECTION 1350, AS ADOPTED PURSUANT TO SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002 In connection with the Annual Report of Raymond James Financial, Inc. (the “Company”) on Form 10-K for the year ended September 30, 2021 as filed with the Securities and Exchange Commission on the date hereof (the “Report”), we hereby certify, pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that to our knowledge: 1. The Report fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934; and 2. The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company. /s/ PAUL C. REILLY Paul C. Reilly Chairman and Chief Executive Officer November 23, 2021 /s/ PAUL M. SHOUKRY Paul M. Shoukry Chief Financial Officer and Treasurer November 23, 2021 164 RAYMOND JAMES ANNUAL REPORT 2021INTERNATIONAL HEADQUARTERS: THE RAYMOND JAMES FINANCIAL CENTER 880 CARILLON PARKWAY // ST. PETERSBURG, FL 33716 // 800.248.8863 RAYMONDJAMES.COM © 2021 Raymond James Financial. Raymond James® is a registered trademark of Raymond James Financial, Inc. 

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