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Regus Group Plc

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FY2003 Annual Report · Regus Group Plc
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Regus Group plc
Annual Report & Accounts 2003

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Contents

Chairman’s statement 3 l Operating review 4 l Financial review 6
Directors 10 l Directors’ report 11 l Corporate governance 13
Directors’ remuneration report 16 ll Financial statements 24
Accounting policies 28 l Notes to the financial statements 32 l
Principal Group companies 52 l Shareholder information 54
AGM notice 57 l Five-year summary 60

01

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Regus Group now finds itself in a
significantly better position than at any 
time in the past two years.

02

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Chairman’s statement

We are committed to delivering sustainable profits.

Regus Group made strong progress 
in 2003.  There was a marked
improvement in trading in the fourth
quarter - after tough conditions 
in the early part of the year.  

Going into 2004, trading has continued
to improve. Enquiry levels rose 28 per
cent in January and February compared
with the same period of 2003.  Prices 
for new workstation sales and renewals
were up 6.1 per cent on the average 
for the fourth quarter of 2003. Revenues
in February were up 5.4 per cent on
January and we expect further growth 
in March.

As a result, Regus Group now finds 
itself in a significantly better position 
than at any time in the past two years.
The Group moved closer to profitability 
in 2003 and is now benefiting from 
rising global occupancy, a strengthened
balance sheet, minimal debt and 
a record forward order book.  

In terms of 2003 business performance,
the Group’s corporate outsourcing 
teams performed particularly well during
the year. The number of government 
and public sector contracts increased.
Unilever, Black & Decker, Dell, ABN
Amro, and Citigroup were just a few 
of the major global brands that signed
up with Regus during the period.  
Such business is clearly part of a
growing trend among corporates to
outsource their property requirements.

The Group’s meeting room business 
also saw impressive growth and this 
was best illustrated by the landmark 
deal closed with IBM to provide their 
people with meeting rooms across 
15 European countries.

In the year to 31 December 2003, 
Group revenues (excluding the UK
business) were £256.6 million 
(2002: £266.5 million), EBITDA (Earnings
before interest, tax, depreciation and
amortisation) before exceptionals was
£3.8 million (2002: loss of £22.9 million)
and EBIT loss was £24.8 million (2002:
loss of £129.4 million). On an underlying
basis, before exceptional and non-
trading items, we saw losses decreasing
steadily over the course of the year.

During 2003, Regus Group re-organised
its US business. This re-organisation 
– which involved use of Chapter 11
creditor protection - was completed 
in less than 12 months.  As a result 
of these efforts, the Group’s overall 
fixed costs – as well as its variable 
costs – are now under strict control.  
The US is a key market for the Group
and there are clear signs that market
conditions are improving. Mark Dixon, 
our Chief Executive, has relocated 
to the US to oversee future
developments in this key market.

The Group strengthened its financial
position after it raised £54.8 million
through a fully subscribed rights issue 
in December 2003.  At the same time,
as part of its re-organisation in the US, 
a new holding company for the Group,
Regus Group plc, was formally admitted
to trading on the London Stock
Exchange.  This replaced Regus plc. 

I must acknowledge the dedication 
and hard work of our staff around 
the world.  They have been a great 
asset to Regus and we are proud 
of their commitment.   Nothing would 
be possible without them.  I should 
also like to thank our shareholders 
for their loyalty and patience.

John Matthews
Chairman
Regus Group plc

And finally I would like to record 
our gratitude to Stephen Stamp, who
resigned as Group Finance Director 
in October, having played a major part in
the re-organisation of our business.

In summary, Regus is well placed 
to benefit from the improved trading
conditions that we are now beginning 
to see. 2004 has started encouragingly,
benefiting from rising occupancy and
demand. Our objective during the year is
to drive revenue growth, with a particular
focus on the corporate outsourcing
market.  With costs firmly under control,
we are committed to delivering
sustainable profits.

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Operating review

Our businesses have been restructured to meet 
current market demand and with our focus on 
improving occupancy and margins we are well on 
our way to improving the Group’s performance. 

CHIEF EXECUTIVE’S REPORT

OUR CUSTOMERS AND OUR PEOPLE 

Although the past year has been 
a tough one for Regus, I am pleased
with the considerable progress we 
made in the second half of the year. 

Our businesses have been restructured
to meet current market demand and,
with our focus on improving occupancy 
and margins, we are well on our way to 
improving the Group’s performance.
During the second half of the year, 
we successfully exited Chapter 11, 
re-organised our Group through 
a Scheme of Arrangement and raised 
£54.8 million through a Rights Issue.

The Group’s difficulties arose largely as a
result of over-capacity in the United
States. This over-capacity coincided 
with deteriorating economic conditions,
particularly on the West Coast.
However, we have now addressed the
issues we faced and with our new
streamlined business, we have been 
able to move forward into 2004 on a
much stronger footing.  As you would
expect, we remain vigilant and are
keeping a close watch on developments
in the US economy. 

Our future success as a Group will be
based on the excellence of the service
we offer customers.  For this reason, we
have invested much time and energy in
streamlining administration allowing our
people to become even more customer-
focused.  We have also worked hard on
refining our product offering. 

To maintain our “best value” approach,
we continue to bear down on overheads
and in many areas, we are still 
adhering to the strict disciplines that
were so necessary during our Chapter
11 process.

Across the Group’s principal operating
regions, a new simplified global
management structure has allowed us to
concentrate more of our energies on our
core business with customer service and
cost control being our main objectives.

During the year, we communicated with
our customers on a regular basis. It was
important they were kept abreast of
Regus’ progress. At a time when
economic conditions were generally tough
around the world, it was also our aim to
give customers the highest quality
support possible and to provide products
and services to them within their budgets.

Out in the field, our people worked hard
to drive through change and were
supportive of the corrective measures we
took during the year.  Our people remain
our best asset and the foundation of our
future success. To help our staff, we
further reduced the administrative burden
at centre level during the year.  This
process – based on our “Shared Service
Centre” concept - has already delivered
benefits in terms of finance and sales. We
are confident that this process will help us
provide an even better service to Regus’
tens of thousands of customers.

SYSTEMS

Our management team has worked
tirelessly to ensure that Regus is driven 
by and responsive to customer needs. 
As a result, our systems – customer-
facing, operational and financial 
- are more informative, transparent 
and streamlined than ever before. 
Our day-to-day operating processes 
are also under constant review to ensure
optimal efficiency.  Whether it be sales 

reporting, inventory management 
or the all-important yield management,
our management information systems
are robust and scalable. We have
invested in a new, world-class website 
as well as best-of-breed intranet 
and extranet capability. Our extranet, 
in particular, gives larger international
clients the tools to manage their own
reservations as well as to review service
history and billings.   

We continue to see great opportunities 
in this area but remain pleased with 
our progress to date.

PRODUCT AND SERVICES

The Regus product and service offering
has undergone radical transformation.
Rigorous analysis as well as detailed
feedback from our customers has led 
us to review, redesign and relaunch
many of our products and services.  

Examples include Regus Virtual Office
and our meeting room product, where,
as a result of repositioning, we saw
growth of 16% and 19% respectively 
in 2003 over 2002.  GlaxoSmithKline,
Accenture, Exxon Mobil and Procter 
and Gamble are some of the many
clients we have won during the year.
Nevertheless, we believe there is 
still significant scope for product
improvement and growth in 2004.

Regus now offers integrated 
business solutions to its customers.
Our business addresses specific
customer needs for swing space, project
offices, meeting rooms, conference
facilities and long-term office outsourcing.

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Operating review

We are now witnessing an accelerating 
trend towards corporate outsourcing of property 
– in line with the already commonplace outsourcing 
of facilities, transport, IT, payroll and benefits.

This is our chosen marketplace
and we tailor our offer to the customer 
and price accordingly. Ease-of-use,
flexibility and cost-effectiveness are 
at the heart of everything we do.

Regus’ strength is that it offers 
corporate business a reliable, consistent,
cost-effective and flexible international
platform. This also presents us with 
a unique opportunity.  

SALES AND MARKETING

Our sales and marketing strategy now
focuses exclusively on business need –
customised solutions to client problems.
In the past 12 months, we have stepped
up recruitment and upgraded our 
sales force.  

Our key account management teams
have grown by almost one third to meet
demand from high-growth customer
segments around the world. At the
same time, we are seeking to diversify
our range of clients to give greater
stability to our customer base.  For
instance, we have seen strong growth 
in government business over the past 
12 months.

In terms of sales execution, our use 
of call centres has lowered the cost 
of sale while enhancing service.
Increasingly, we are targeting customers
through direct mail and direct marketing
techniques that are cost-effective 
and accountable.

PROSPECTS

All these developments are positive.
Indeed, if demand continues to grow 
and customers continue to request 
new locations, this may lead Regus to
consider some modest expansion in 
its network.

For some time now, we have been
seeing an emerging trend among 
our corporate clientele – towards the
outsourcing of their property needs on 
a strategic, long-term and cross-border
basis. Regus is in a prime position 
to benefit from this shift and we are
confident that no one is better placed 
to assist corporate business with
changing property requirements 
on a worldwide basis.   

A report recently published by 
Fraser CRE, a leading firm of real 
estate management consultants,
highlights the opportunities that exist 
– and the way corporate occupiers 
are moving fast to respond to changing
circumstances. This is one of a number 
of reports – from Gartner, the Chartered
Institute of Purchasing & Supply, Actium 
Consult, and others – offering evidence
that suggests that corporate business 
is increasingly viewing property 
as non-core.  

Our own work supports this and
indicates that we are now witnessing 
an accelerating trend towards corporate
outsourcing of property – in line with 
the already commonplace outsourcing 
of facilities, transport, IT, payroll and
benefits. Forward-looking multinationals
such as British Gas, IBM, Compaq and
Unilever have already come to Regus
seeking a cost-effective, flexible 
solution to their property needs 
and we have been able to provide 
an ideal outsourcing option. 

Mark Dixon
Chief Executive
Regus Group plc

Looking ahead, I am confident 
that we have all the elements in place 
for a successful future. As a Group, 
it is of course imperative that we 
begin to deliver profits – and at the
earliest opportunity.  

Our hard work on management and
customer service, systems, products 
and services, sales and marketing, will
be critical to help us achieve that goal.
Indeed, it is already bearing fruit in terms
of increased revenue and occupancy,
tighter costs and improved productivity.

It is our belief that corporate outsourcing
of property is set to become a significant
part of our business within the next 
five years.  In my view, it has the
potential to become a major industry 
in its own right.  I am committed to
placing Regus at the forefront of these
developments, which are set to have a
large-scale impact on the way business
views and manages its property needs.

05

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Financial review

The Group is expected to be cash generative 
in the near future.

UK BUSINESS

In December 2002, the Group sold 
58% of its UK business to Alchemy
Partners for £32.3 million, including 
net deferred consideration of £6.7 million
received in the first half of 2003.

The UK business accounted 
for 39% of the Group’s turnover 
in 2002. The sale of this controlling
interest has changed the status 
of this UK entity from a 100% 
fully consolidated subsidiary 
to an associate accounted for under 
the equity method of accounting.  

The disposal has distorted the
comparable results for 2002.  
The comparatives have therefore 
been adjusted to aid comparison.

CHAPTER 11 PROCEEDINGS

On 14 January 2003, Regus Business
Centre Corp (principally as tenant to most
of the US leases), Regus plc and Regus

Business Centre BV (principally as
guarantors to the US leases) filed voluntary
petitions for bankruptcy relief under
Chapter 11 in the US Bankruptcy Court.

These companies filed for bankruptcy
because the Chapter 11 process offered
the best available means to facilitate 
the implementation of necessary changes
to the US business to bring costs and
operations in line with the current business
environment.  In addition, the protections
available under the Chapter 11 process
offered access to capital through debtor-
in-possession financing (akin to a working
capital facility) that otherwise would not
have been available.

In order to exit Chapter 11 successfully,
it was necessary to obtain the approval
and confirmation by the Bankruptcy
Court of the Plan of Reorganisation.  
This occurred on 12 November 2003
and the Plan then became effective 
on 12 January 2004, following cash
payments to creditors in settlement 
of their claims, the bulk of which were
made up of general unsecured claims of

approximately £19.6 million ($35.0
million) and preferred claims of
approximately £2.2 million ($4.0 million).  

In addition, Regus restructured the leases
of its joint venture in the US with Equity
Office Properties and issued loan stock 
in return.  This was redeemed at a cost 
of £6.0 million ($10.7 million). The cost 
of the process in terms of professional
fees incurred was £4.5 million ($8.0
million).  No dilution of the interests of
Regus shareholders took place directly as
a result of the implementation of the Plan.

As a result of the Chapter 11 process, 
the cost base of our US business has
been significantly reduced.  With a
strengthening US economy and major
reorganisation behind us, the business 
is well positioned to benefit from 
a sustained upturn.

At the time of exiting Chapter 11, 
the Regus group of companies was
reorganised by putting in place a new
holding company by way of a Court
approved Scheme of Arrangement. 

This section should be read in conjunction 
with the Financial Statements and notes thereto
included elsewhere in this Annual Report.

These financial statements have been prepared in
accordance with UK GAAP.

The analysis and commentary included in this
Financial Review are based on the Group’s
structure and reflects the manner in which the
business is currently organised and managed. 

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Financial review

YEAR ENDED 31 DECEMBER 2003
COMPARED WITH YEAR ENDED 
31 DECEMBER 2002 

The Group recorded an operating loss
before accounting for joint ventures 
and associates of £28.2 million in 2003
compared with £147.4 million in 2002.  

Exceptional items of £6.4 million 
in 2003 (2002: £92.9 million) relate 
to costs incurred on the Chapter 11
proceedings and Scheme of
Arrangement. 

Group operating losses before
exceptional items at £21.8 million 
in 2003 were £32.7 million lower 
than 2002. 

The 2003 loss before interest and tax 
of £24.8 million (2002: £129.4 million)
includes £6.7 million net profit on
disposal of the controlling interest 
in the UK business and a £0.7 million 
net profit from the sale of own shares
held by the Employee Benefit Trust. 

No dividend was paid during the year
and the Board has not recommended
the payment of any final dividend. 

GROUP REVENUE

Following the disposal of the controlling
interest in the UK business, the Group 
is now managed under three regions,
EMEA (Europe, Middle East and Africa),
Americas and Asia Pacific.  

£54.8 MILLION RIGHTS ISSUE 

On 13 November 2003 a £54.8 
million rights issue was announced. 
1 new share was issued by way 
of rights for 3 existing shares 
and the issue was fully subscribed.  

The offer closed on 29 December 2003.
Under the rights issue, 195.9 million
shares were issued at 28 pence 
per share, raising £54.8 million before
issue costs of £1.8 million.  The primary
reason for the rights issue was to raise
funds to repay the Chapter 11 
creditors who under the agreed Plan 
of Reorganisation were due to be 
paid £27.8 million ($49.7 million) on 
12 January 2004.  The remainder is
available for working capital purposes.

The table below presents a regional
analysis of the Group’s revenue, 
centre contribution before exceptional
items and available workstations.
2002 has been restated to show 
the results on a comparable basis.

2003

2003

2002 Restated
2002-Restated

Revenue Contribution* Workstations

Revenue Contribution* Workstations

EMEA+
Americas
Asia Pacific
Regional total
Management fee from UK
Group excl UK Business
UK Business ++
Total

148.4
80.2
24.2
252.8
3.8
256.6
–
256.6

13.8
(4.1)
3.4
13.1
3.8
16.9
–
16.9

30,831
20,525
4,262
55,618
–
55,618
–
55,618

149.2
91.7 
25.6 
266.5 
–
266.5
169.1
435.6

10.4 
(19.6)
2.6
(6.6) 
–
(6.6)
28.9
22.3

33,034
23,898
4,296 
61,228
–
61,228
26,266
87,494

* Gross profit/(loss) before exceptional cost of sales 
+ Europe (excluding UK), Middle East and Africa
++ A controlling interest in Regus Holdings (UK) Limited was sold on 31 December 2002.

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Financial review

At 31 December, Regus had free cash of £67.8 million.

Group revenue (excluding the UK
business and management fees
receivable from the UK) of £252.8 million
was £13.7 million, or 5%, lower than in
2002, primarily due to currency
fluctuations and the closure of
unprofitable centres, principally in the
USA.  The weakening of the US dollar has
adversely impacted our US dollar
denominated revenues, which account for
approximately 30% of the Group’s
turnover.  At constant currencies, the
EMEA region maintained revenues at
2002 levels, despite the closure of centres
that resulted in a 7% reduction in
workstation capacity. 

Centre closures reduced available
workstations by 9% to 55,618 (2002:
61,228).  This reduction in capacity
helped improve occupancy by 6
percentage points to 63%. Occupancy 
in the USA, our largest country, improved
by over 15% from 2002 and reported 
a 78% occupancy for the month of
December (December 2002: 60%). 

In addition to the 3,373 workstation
reduction in the Americas, management
were successful in exiting committed
capacity that would otherwise have
increased volume by a further 5,500
workstations.

CENTRE CONTRIBUTION (GROSS
PROFIT/(LOSS))

Centre contribution was £16.9 million
(2002: loss of £64.4 million) which
included no exceptional items in 2003
(2002: £57.8 million).  

Centre contribution before exceptional
items and UK management fee improved
by £19.7 million to £13.1 million (2002:
£6.6 million loss) mainly due to the
renegotiation of fixed costs in the USA

and some European locations.  
Centre contribution per occupied
workstation reported a marked
improvement in the Americas and 
Asia Pacific but a marginal decline 
in Europe due to lower occupancy 
in some of our smaller markets. 

EXCEPTIONAL ITEMS

Exceptional items of £6.4 million (2002:
£92.9 million) relate to professional fees
incurred in connection with the Chapter
11 proceedings and the Scheme of
Arrangement.  The 2002 charge of 
£92.9 million includes costs relating 
to onerous leases (£55.1 million),
impairment of tangible fixed assets
(£36.9 million), impairment of goodwill
(£4.0 million) and cost related to aborted
business disposals (£0.7 million), offset
by a business interruption insurance
receipt (£3.8 million).

PROFIT ON SALE OF GROUP
UNDERTAKINGS

In the first half of 2003, the Group
received a net £6.7 million of deferred
consideration from Alchemy Partners 
in respect of the UK business.  This
amount was not recognised in the 2002
financial statements on the basis that the
amount was contingent on the audit of
the completion accounts.

NET INTEREST PAYABLE

The £0.6 million reduction in net 
interest payable to £4.4 million (2002:
£5.0 million) was partly due to the
repayment of a £40.0 million 5%
convertible bond during 2002 offset by 
a £0.7 million increase in finance lease
interest (2002: £2.7 million) following the

extension of payment periods in the USA. 
Interest income reduced by £1.1 million 
to £0.8 million (2002: £1.9 million) 
due to lower average cash balances
throughout the year as compared 
to 2002.

TAX ON LOSS ON ORDINARY
ACTIVITIES

The tax credit of £2.1 million consists 
of a current tax credit of £0.6 million, 
a credit in respect of the deferred 
tax asset of £2.0 million and a share 
of the deferred tax charge in the UK
business of £0.5 million.  

Most of Regus’ operating companies 
have tax losses available to carry forward
against future profits.  In some countries,
there are time restrictions on the carry
forward of such losses.  In accordance
with FRS19 the deferred tax recognised
with respect to these losses is £2.6 million.  

As the Group returns to profitability, 
value will arise from the losses which 
are detailed in note 7 to the accounts.

LIQUIDITY AND CAPITAL RESOURCES   

At 31 December 2003, Regus had 
cash at bank and in hand of £85.0
million (2002: £58.6 million) of which
£17.2 million (2002: £28.7 million)
represents deposits held as security 
for the issuance of bank guarantees.
£49.9 million of cash raised through 
the rights issue was received on 
30 December and used in part 
to settle Chapter 11 liability claims 
of £27.8 million ($49.7 million) 
on 12 January 2004. 

Surplus funds raised from the Rights
Issue will support the working capital

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Financial review

requirements of the Group. 
Indebtedness (excluding finance leases)
at 31 December 2003 of £9.2 million
(2002: £11.0 million) includes a £5.0
million loan from Regus UK (2002: 
£5.0 million).  Finance lease obligations
outstanding at 31 December 2003
amounted to £17.7 million (2002: 
£25.2 million), of which £6.7 million 
is due within one year.

The balance of the rights issue funds 
of £25.2 million supports the working
capital requirements of the Group.  

Current indications show the Group 
is expected to be cash generative in 
the near future. On this basis, we 
believe the Group has sufficient cash
resources to fund its operations for the
foreseeable future.

Operating cash outflow before
exceptional items was £8.8 million in 2003
compared to a cash inflow of £5.8 million
in 2002. The reduction in 2003 is due to
the exclusion of the UK business, which
generated cash in 2002.  

Net cash outflow before management 
of liquid resources and financing for the
year was £17.1 million (2002: £16.9
million) following receipt of £6.7 million
deferred consideration, tax payments 
of £2.0 million, net interest payments 
of £4.3 million, net capital expenditure 
of £1.4 million and investments in joint
ventures of £0.4 million.

At 31 December 2003, net 
funds  increased by £35.7 million 
to £58.1 million. 

Excluding the receipt in the year of the
deferred consideration from the sale of 
the UK business (£6.7 million) and funds
raised from the rights issue (£49.9 million
net of expenses)  the Group recorded 
a cash outflow in 2003 of £21.3 million.  

Receipt of the majority of the Rights 
Issue funds on 30 December, 2003
improved net current assets to £14.1
million, and strengthened the balance
sheet to a net asset position. The Rights
Issue funds were in part used to settle
Chapter 11 creditor claims of £27.8
million ($49.7 million) in January 2004.

TREASURY MANAGEMENT 

The Group’s Treasury policy seeks to
ensure that adequate financial resources
are available for day-to-day operations
while managing its currency, interest 
rate and counter-party credit risks.  

Group Treasury strategy and policy 
are developed centrally, with subsidiary
companies being required to operate
within a framework of controls approved
by the Board.  Our policy on each 
of the major areas of treasury activity 
is set out below: 

CURRENCY TRANSACTION
EXPOSURES 

It is the Group’s policy to hedge 
the risk arising from transactions 
which give rise to transactional currency
exposures.  These  exposures arise 
from sales or purchases in currencies
other than sterling.  However, the
majority of the Group’s businesses 
sell to clients and pay suppliers in their
own functional currencies and as a result
have limited transaction exposure.  

FUNDING AND DEPOSITS 

Outstanding borrowings comprise 
office equipment financed through
finance leases as well as specific loans
from certain property owners advanced
on commercial terms.  Wherever
possible, these borrowings are 
matched to the local currency of the
borrower.  Surplus funds are deposited 
in investment grade instruments that 
carry low credit risk and which are 
readily realisable. 

COUNTERPARTY RISK 

The Group actively manages its
relationships with a panel of high-quality
financial institutions. Cash assets,
borrowings and other financial
instruments are distributed according 
to predetermined limits approved 
by the Board to control exposure 
to any particular institution. 

FUTURE UK ACCOUNTING
DEVELOPMENTS 

The European Commission issued 
a Regulation in 2002 requiring all listed
companies to adopt International
Accounting Standards in their
consolidated financial statements 
by 2004.  The Group is considering 
the implications of such a requirement
and would expect first to prepare
financial statements in accordance with
the International Accounting Standards
and International Financial Reporting
Standards for the year ended 31
December 2005.

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Directors

John Matthews
Chairman, 59 
Chairman since July 2002

He is also Chairman of Crest Nicholson plc
and an independent director of SDL plc,
Rotork plc, Diploma plc and Center Parcs
(UK) Group plc.  A chartered accountant, he
was previously Managing Director of County
Natwest and Deputy Chief Executive of
Beazer plc, the international aggregates,
construction and housing group.  He is
Chairman of the Nomination Committee 
and a member of the Audit and 
Remuneration Committees.

Roger Orf
Director, 51
Senior independent non-executive 

Head of European Operations for 
Lone Star, a property investment 
company. Previously, Roger made 
investments on his own account and
managed investments on behalf of Apollo 
Real Estate Advisors. Prior to 1995, 
Roger was in charge of Goldman Sachs’
European real estate department. 
He is Chairman of the Audit Committee 
and a member of the Remuneration 
and Nomination Committees. 

Mark Dixon
Chief Executive, 44
Founder of Regus Group  

Martin Robinson
Director, 41
Independent non-executive 

Martin was appointed as a non-
executive director in August 2002. 
He is currently the Chairman of Center 
Parcs (UK) Group plc and CEO of 
Center Parcs Europe.  He has previously 
held senior executive positions with 
Scottish and Newcastle, McKinsey & Co Inc
and Sara Lee Corporation.  He is 
Chairman of the Remuneration Committee
and a member of the Audit and 
Nomination Committees. 

Mark is one of Europe’s best-known
entrepreneurs and since founding 
Regus in Brussels in 1989, he has achieved 
a formidable reputation for leadership and
innovation.  Prior to Regus, he established
businesses in the retail and wholesale food
industry. Recipient of two major international
awards for enterprise, Mark’s vision of the
future of work has revolutionised the way
business approaches its property needs.  

Rudolf Lobo
Group Finance Director, 48

Rudolf joined Regus twelve years 
ago and re-assumed the role of Group Finance
Director on 2 October 2003.  In addition, he is
responsible for commercial operations, human
resources and for directing Regus’ IT and 
e-business strategy. Rudolf is also a Director
and Trustee of the charity Great Causes
Limited.  Previously, he was the Group
Company Secretary of Medicom International
Ltd, a publisher of medical journals. 

010

Auditor
KPMG Audit Plc 
8 Salisbury Square 
London EC4Y 8BB 

Legal advisers
to the Company as to English law 
Slaughter and May 
One Bunhill Row 
London EC1Y 8YY

Legal advisers
to the Company as to US law 
Davis Polk & Wardwell 
99 Gresham Street 
London EC2V 7NG 

Bankers
NatWest Bank plc 
1 Princes Street 
London EC2R 8PB

Financial advisers 
NM Rothschild & Sons Limited
New Court 
St Swithin’s Lane 
London EC4P 4DU 

Stockbrokers
KBC Peel Hunt Ltd
111 Old Broad Street
London EC2N 1PH

Registrars
Capita IRG PLC
Bourne House 
34 Beckenham Road 
Beckenham
Kent BR3 4TU

Registered office and headquarters 
3000 Hillswood Drive 
Chertsey 
Surrey KT16 0RS 

Registered number 
4868977

Website 
www.regus.com 

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Directors’ report

The Group operates an international network of
business centres managed under three geographic
regions, EMEA, Americas and Asia Pacific.

DIRECTORS’ REPORT

DIRECTORS AND DIRECTORS’
INTERESTS 

The directors present their report and the
audited financial statements of the Group
for the year ended 31 December 2003. 

The directors who held office 
during the year were: 

PRINCIPAL ACTIVITIES 

The Group is engaged in the provision 
of fully serviced business centres 
offering clients a mix of workstations,
meeting and conference rooms and
related support services.  The Group
operates an international network 
of business centres managed under
three geographic regions, EMEA,
Americas and Asia Pacific. 
The Chairman’s Statement and the
Operating and Financial reviews on
pages 3 to 9 describe the principal
activities of the Group during 2003.  

BUSINESS REVIEW AND FUTURE
DEVELOPMENTS 

The loss on ordinary activities before
taxation for the year ended 31 December
2003 was £29.2 million (2002: loss
£119.1 million). An indication of 
future developments is given in the
Operating review. 

DIVIDENDS

No dividend is proposed (2002: £nil). 

M L J Dixon 
S A Stamp (resigned 2 October 2003)
R J G Lobo 
J W Matthews 
R G Orf 
A M Robinson 

Details of the directors’ interests and
shareholdings are given in the Directors’
Remuneration report on pages 16 to 22. 

In accordance with the Articles of
Association, Rudolf Lobo retires by
rotation and, being eligible, offers 
himself for re-election at the Annual
General Meeting. 

EMPLOYEES 

It is the Group’s policy to communicate
with all employees and to encourage
them to take a wider interest in the
affairs of their employing company 
and the Group. This is done in a variety 
of ways, including electronic media, 
in-house journals, bulletins and briefing
sessions. The Group is committed to the
principle of equal opportunity in
employment, regardless of a person’s
race, creed, nationality, sex, age, marital
status or disability.  Employment policies
are fair, equitable and consistent with the
skills and abilities of the employees and
the needs of the Group’s businesses. 

These policies ensure that everyone 
is accorded equal opportunity for
recruitment, training and promotion.
Where an employee becomes disabled
while employed by a Group company,
every effort is made to enable that
person to continue in employment. 

Regus held its third European Works
Council (EWC) meeting in September
2003 including all internally elected
councillors from the member states, 
and chaired by Mr R J G Lobo.  
The agenda covered Regus’ global
strategy and key goals for 2003, 
Health and Safety updates, IT news,
corporate communications and HR
issues such as salaries, security and
training and development. Agreed
actions and minutes were documented
and circulated.  

A further meeting of the EWC is planned
for mid 2004.The number of employees
and their remuneration are set out in
note 5 to the financial statements. 

POLITICAL AND CHARITABLE
DONATIONS 

The Group made no political
contributions and no donations to UK
charities in either 2003 or 2002.

PAYMENT OF CREDITORS 

It is the policy of the Group to agree
terms of payment for its business
transactions with its suppliers. 

Payment is then made in accordance
with these, subject to the terms and
conditions being met by the supplier.
Trade creditor days of the Group for 
the year ended 31 December 2003 were
37 days (2002: 42 days). The Company
does not follow any code or standard 
on payment practice. 

The Company has no trade creditors.

011

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Directors’ report

STATEMENT OF DIRECTORS’
RESPONSIBILITIES 

SUBSTANTIAL SHAREHOLDINGS 

Paramount Nominees Ltd 1

Cantor Fitzgerald Europe 2

GNI Limited 

365,329,286

102,178,817

33,592,922

46.37%

12.97%

4.26%

1985 applies.  The agreement creates 
an interest for ICE SAS which is
disclosable pursuant to Section 208(4)
and Section 208(5) of the Act.

AUDITORS 

Pursuant to Section 384 of the
Companies Act 1985, a resolution 
for the re-appointment of KPMG 
Audit Plc as auditors of the Company 
is to be proposed at the forthcoming
Annual General Meeting. 

By order of the Board 29 March 2004 

T S J Regan
Company Secretary 
Regus Group plc
3000 Hillswood Drive 
Chertsey 
Surrey KT16 0RS 
United Kingdom 

The Company has been notified of the
above holders of 3% or more of its
issued share capital for the purposes 
of Section 198 of the Companies Act
1985, as at 29 March 2004: 

1 The beneficiary is Maxon Investments
BV. M L J Dixon owns 100% interest
in Maxon.

2 Of these 102,178,817 shares,
50,500,000 are held by Cantor
Fitzgerald Europe as Nominee for
Electronic Screen Brokerage Limited.
Electronic Screen Brokerage Limited
has a secured funding arrangement
with ICE SAS and the shares form
part of the security for the funding.
Electronic Screen Brokerage Limited
therefore also has a disclosable
interest in their 50,500,000 shares
(being 6.41% of the issued share
capital of Regus Group plc).  

Pursuant to the secured funding
arrangements, ICE SAS retained a
beneficial interest in the 50,500,000
shares which is disclosable pursuant
to S208(4)(b) of the Companies Act
1985.  A further 16,500,000 shares 
of the 102,178,817 shares are subject
to an agreement between Cantor
Fitzgerald Europe and ICE SAS to
which Section 208(2) of the
Companies Act 

Company law requires the directors 
to prepare financial statements for 
each financial year which give a true 
and fair view of the state of affairs of the
Company and Group and of the profit 
or loss for that period. In preparing these
financial statements, the directors are
required to: 

• select suitable accounting policies 
and then apply them consistently; 

• make judgments and estimates 

that are reasonable and prudent; 

• state whether applicable accounting

standards have been followed, subject
to any material departures disclosed
and explained in the financial
statements; and 

• prepare the financial statements 

on the going concern basis unless 
it is inappropriate to presume that 
the Company and Group will continue
in business. 

The directors are responsible for 
keeping proper accounting records
which disclose, with reasonable accuracy
at any time, the financial position of the
Company and to enable them to ensure
that the financial statements comply 
with the Companies Act 1985. 

They have general responsibility for
taking such steps as are reasonably
open to them to safeguard the assets 
of the Company and of the Group 
and to prevent and detect fraud 
and other irregularities. 

012

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Corporate governance

The Board is committed to high standards 
of corporate governance.

CORPORATE GOVERNANCE

The Board of Directors is committed to
high standards of corporate governance.
It has complied throughout the year with
the Combined Code, issued by the UK
Listing Authority, which sets out the
Principles of Good Governance and the
Code of Best Practice.

A summary of the Company’s
procedures for applying the principles
and the extent to which the provisions 
of the Combined Code have been
applied are set out below. 

The new Combined Code, issued in July
2003, will apply for the reporting years
beginning on or after 1 November 2003.
However, in 2003, the Board undertook
an analysis of the Group’s compliance
with the new Combined Code and have
taken steps to ensure that it complies
with the requirements of the new
Combined Code by 31 December 2004.

COMPLIANCE STATEMENT 

The Company has complied with the
provisions set out in section 1 of the
Code of Best Practice prepared by the
Committee on Corporate Governance
and published in June 1998 ‘the
Combined Code’ throughout the year
ended 31 December 2003. 

BOARD COMPOSITION 

The Board currently comprises 
two executive directors, and three
non–executive directors (two of which
are independent), including a non-
executive chairman.   

On 2 October 2003, Mr S A Stamp, 
the Group Finance Director resigned.  
Mr R J G Lobo has been appointed
Group Finance Director on an interim
basis, and will continue to carry out the
role until a suitable candidate is found.
The Board schedules eight meetings
each year, but arranges to meet 
at other times, as appropriate.  

It has a formal schedule of matters
specifically reserved for its decision 
and approval.  The Board is supplied
with appropriate and timely information
to enable it to discharge its duties 
and requests additional information 
or variations to regular reporting 
as it requires.  

A procedure exists for directors to 
seek independent professional advice 
at the Company’s expense in the
furtherance of their duties, if necessary.
In addition, appropriate training is made
available for all new directors to assist
them in the discharge of their
responsibilities.  

All directors have access to the advice
and services of the Company Secretary,
who is responsible for ensuring that
Board procedures are followed and 
that applicable rules and regulations 
are complied with.  

All directors submit themselves for 
re-election at least every three years 
and directors appointed during the
period are required to seek re-election 
at the next AGM.

The independent non-executive 
directors understand that the Board 
will not automatically recommend their
re-election.

BOARD COMMITTEES 

The Board has a number of standing
committees, which all have written terms
of reference setting out their authority
and duties: 

Audit Committee – the members
of this Committee are Mr R G Orf
(Chairman and independent non-
executive director), Mr J W Matthews
(non-executive director) and Mr A M
Robinson (independent non-executive
director). Prior to 1 May 2003, it was
chaired by Mr J W Matthews.  

The Audit Committee meets quarterly. 
Its responsibilities, in addition to those
referred to under Internal Control, include
a critical review of the annual and interim
financial statements (including the
Board’s statement on internal control 
in the annual report) prior to their
submission to the Board for approval,
when a report from the Committee 
is also given.  

The Committee also reviews the scope
and results of the external audit and its
cost effectiveness and the independence
and objectivity of the auditors. Although
other directors, including the Group
Finance Director, attend Audit Committee
meetings, the Committee can meet for
private discussions with the internal and
external auditors. 

In respect of 2003, the Audit 
Committee undertook a comprehensive
self-evaluation process.  This comprised 
a questionnaire covering their
performance and that of the external 
and internal auditors.

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Corporate governance

It is the Group’s policy to recruit and develop appropriately
skilled management and staff of high calibre and integrity. 

Nomination Committee – the members
of this Committee are Mr J W Matthews
(Chairman and non-executive director),
Mr R G Orf and Mr A M Robinson (both
independent non-executive directors).
The Committee meets as required. Its
responsibilities include reviewing the
Board structure, size and composition,
nominating candidates to the Board 
to fill Board vacancies when they arise
and recommending directors who are
retiring by rotation to be put forward 
for re-election. 

Remuneration Committee – the
members of this Committee are Mr A M
Robinson (Chairman and independent
non-executive director), Mr J W
Matthews (non-executive director) and
Mr R G Orf (independent non-executive
director).  A statement setting out the
role and responsibility of this Committee
and the Group’s remuneration policy is
shown on page 16. 

INTERNAL CONTROL 

The Board acknowledges its overall
responsibility for the Group’s system 
of internal control and for reviewing 
the effectiveness of that system 
on a timely basis. 

The internal control processes have 
been designed to identify, evaluate 
and manage the key risks that the 
Group encounters in pursuing its
objectives. Internal control processes
within the Regus Group encompass 
all controls, including financial,
operational and compliance controls 
and risk management. However, such 
a system is designed to manage rather
than eliminate the risk of failure to
achieve business objectives, and can
only provide reasonable and not absolute
assurance against material misstatement. 

The Board conducts regular reviews 
of the Group’s strategic direction. 

Country and regional strategic objectives,
quarterly plans and performance targets
for 2004 have been set by the executive
directors and are regularly reviewed by
the main Board in the context of the
Group’s overall objectives. 

The control framework and key
procedures which were in place
throughout the year ended 31 December
2003 comprise the following: 

• The executive directors (“the Group
executive”) normally meet monthly
together with certain other senior
executives to consider Group financial
performance, business development
and Group management issues.
Directors of key operating companies
meet regularly to manage their
respective businesses. 

• Major business risks and their 

financial implications are appraised 
by the responsible executives 
as a part of the budget process 
and these are endorsed by regional
management. Key risks are reported to
the Board and the Audit Committee.
The appropriateness of controls is
considered by the executives, having
regard to cost/benefit, materiality and
the likelihood of risks crystallising. 

• Country and regional budgets,

containing financial and operating
targets, capital expenditure 
proposals and performance 
indicators, are reviewed by the 
Group executive and must support
regional business strategies.

• Operational and financial reports 

are prepared and distributed to the
Board on a monthly basis.  Actual
results are reviewed against budget
and forecast and explanations are
received for all material movements.
The senior management team are
integrally involved in the business 
and to this extent regularly discuss
and address issues and opportunities
with regional and functional teams.
Formal business review meetings,
chaired by the Chief Executive, Mark
Dixon, are held with the regional
teams and functional heads on a
monthly basis.

• There is a Group-wide policy

governing appraisal and approval 
of investment and capital expenditure
and asset disposals. Post investment
reviews are undertaken. 

• Other key policies and control
procedures (including finance,
operations, and health and safety)
having Group-wide application 
are available to all staff on 
web-based systems. 

The Group’s internal audit remit is to
report to the Audit Committee on the
Group’s worldwide operations.  Its
budget, programme of work and its
findings, including any material control
issues and resultant actions, are
reviewed quarterly.

To underpin the effectiveness of controls,
it is the Group’s policy to recruit and
develop appropriately skilled
management and staff of high calibre
and integrity. 

• On a monthly basis, the Board 

reviews and discusses the financial
and operational performance of the
Group and its respective regions.

High standards of business ethics 
and compliance with laws, regulations
and internal policies are demanded 
from staff at all levels. 

014

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Corporate governance

COMMUNICATIONS WITH
SHAREHOLDERS 

The Company has a policy of 
maintaining an active dialogue 
with shareholders. Group financial
reports and announcements 
are accessible via the Group’s 
Internet site. 

Insofar as securities laws and 
other applicable requirements allow, 
the Company corresponds on 
a range of subjects with its individual
shareholders who also have an
opportunity to question the Board, 
as well as the Chairmen of the Audit 
and Remuneration Committees, 
at the Annual General Meeting. 

The following key mechanisms
were available to the Board at various
times during the year in the conduct 
of its review of internal controls:

• An ongoing process, through Board

meetings, senior management
meetings and divisional reviews as
well as other management meetings,
for the formal identification of
significant operational risks and
mitigating control processes; 

• The Treasury Risk Committee
comprising the Group Finance
Director, Company Secretary and
Group Treasurer, which meets to
consider the specific risks associated
with treasury transactions, including
the approval of all transactions 
in financial derivatives; 

• A series of internal audit reviews of

country/regions covering the financial,
operational and overhead functions.
These reviews are based on the
identified risks. The findings and
recommendations of each review 
are reported to management 
and the Audit Committee;

• An embedded system of reporting 
the effectiveness of key financial,
operational and compliance controls.
This is a comprehensive self-
assessment intranet system. Results
and action plans are reviewed by
senior management and summarised
for the Board; 

• A multi-disciplinary Group risk 
forum, chaired by Rudolf Lobo,
reports to the Board on a quarterly
basis. This forum considers all aspects
of risk identification and management.
The forum is a key process by which
the Board assesses the overall
effectiveness of the Group’s system 
of internal control. 

015

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Directors’ remuneration report

Incentive payments are conditional upon the 
Group achieving stretched performance targets.

The Committee does not make
recommendations on the remuneration
of non-executive directors, which 
is a matter solely for the full Board.  
The members of the Remuneration
Committee attend the Company’s Annual
General Meeting and are available to
answer shareholders’ questions about
directors’ remuneration. 

There was no change in employment
terms of any of the executive or non-
executive directors during 2003. From 
1 January 2004, Mr R J G Lobo’s salary
increased from £165,000 to £180,000.
The committee has used no external
consultant or expert in its deliberations. 

REMUNERATION POLICY 

Remuneration policy for executive
directors centres on ensuring that
remuneration packages are sufficiently
competitive to attract, retain and
motivate the right calibre of executive
directors.  Incentive payments are
conditional upon the Group achieving
stretched performance targets so 
to align incentive awards paid to 
directors directly with the interests 
of shareholders.  

If appropriate the Remuneration
Committee would use the services of
external consultants to help it agree
packages reflecting the remuneration
policy.  The constituent parts of 
those packages are set out in the
following paragraphs. 

Non-executive directors are remunerated
with fees, set at a level which will attract
individuals with necessary experience
and ability.  

BASIC SALARY AND BENEFITS 

Salaries are reviewed annually and
determined by the Committee, taking 
into account the performance of the
individual directors over the previous 
12 months and the pay and employment
conditions elsewhere in the Group.  
Any increases in basic salary are effective
from 1 January in each year. 

The remuneration table included within
this report also shows benefits received.
The main benefits relate to the provision
of company cars and/or company car
allowance and the provision of private
medical insurance for the directors and
their immediate family.  In 2003, Mark
Dixon’s benefits principally include costs
relating to his relocation to the USA.

ANNUAL PERFORMANCE BONUS 

Under the annual bonus scheme the
executive directors are entitled to an
annual bonus of up to 40% of their basic
salary, which is payable provided the
budget targets for the relevant financial
year are achieved. No bonuses are
payable for 2003. 

LONG-TERM INCENTIVE PLAN 

Under the Regus Super Bonus Plan, the
executive directors are entitled to receive
an annual share award of up to 100% of
their basic salary (or a cash award of up
to 50% of their basic salary), which is
payable provided performance exceeds
budget targets, and is subject to the
director remaining in employment with
the Company for up to three years
following the award. 

INTRODUCTION 

This remuneration report sets out the
Company’s policy on the remuneration 
of executive and non-executive directors
together with details of directors’
remuneration packages and service
contracts.  This report will be put 
to a vote of the Company’s shareholders
at the Annual General Meeting on 
18 May 2004. 

The following information is not
subject to audit: 

THE REMUNERATION COMMITTEE 

The Remuneration Committee is chaired
by Mr A M Robinson; its other members
are Mr R G Orf and Mr J W Matthews.
Prior to 1 May 2003, it was chaired by
Mr J W Matthews.  All members of this
Committee are non-executive directors.
Other directors may be invited to attend
some meetings of the Committee in an
advisory capacity as the Committee
considers appropriate.  The Committee
will consider all material elements of
remuneration policy, remuneration and
incentives of executive directors 
and senior management, with reference
to independent remuneration research
and professional advice, in accordance
with the Combined Code on 
Corporate Governance.  

The Committee will make
recommendations to the Board of
Directors on the framework for executive
remuneration and its cost.  The Board of
Directors is responsible for implementing
the recommendations and agreeing the
remuneration package of individual
directors.  Directors are not permitted,
under Regus Group plc’s Articles of
Association, to vote on their own terms
and conditions of remuneration. 

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Directors’ remuneration report

SHARE OPTIONS 
AND RESTRICTED SHARES

The Group believes that share ownership
by employees, including the executive
directors, strengthens the link between
their personal interests and those of
ordinary shareholders. Regus formerly
established a number of employee share
plans, including the Regus Global Share
Plan and the Regus International
Sharesave Plan.  

All options under these Plans either
lapsed or were exercised on the
effective date of the Scheme of
Arrangement (1 December 2003).  
The Company is proposing to adopt at
the forthcoming Annual General Meeting 
the following Plans:

(i) Regus Group Restricted Award Plan;

and

(ii) Regus Group Share Option Plan

SUMMARY OF THE PRINCIPAL TERMS
OF THE REGUS GROUP RESTRICTED
AWARD PLAN (THE “AWARD PLAN”)

1. Administration

Overall responsibility for the
administration of the Award Plan will be
vested in the remuneration committee of
the Board. The remuneration committee
will also be responsible for the day-to-
day administration of the Award Plan
insofar as it relates to any director of the
Company. The remuneration committee
will thus determine the terms of the
awards granted to such persons and
exercise any discretions in relation to
such persons.  

For other participants, these functions
may be carried out by the Board 
or an appropriate committee of the

Board. In this summary, the term
“Appropriate Committee” means, in
relation to a director, the remuneration
committee and, in relation to any other
person, the Board or an appropriate
committee of the Board. 

Awards will be personal to the participant
and may not be transferred except, 
with the consent of the Appropriate
Committee, to a family member 
(spouse and minor children) or family
trust of an employee or director.

2. The sub-plans

5. Plan limits

The Award Plan is divided into two 
sub-plans under one of which awards
will be granted over ordinary shares 
of the Company (“Shares”) and under 
the other of which participants will be
granted awards that entitle them to a
cash payment calculated by reference to
the value of Shares. The remuneration
committee may create further sub-plans.

3. Eligibility

Awards may be granted to 
employees and executive directors 
of the Company and its subsidiaries 
(the Group) at the discretion of the
Appropriate Committee. Awards may
also be granted to (or transferred to)
certain relatives (spouse and minor
children) and family trusts of an
employee or executive director.

4. Awards

Awards may take one of three 
forms. An award may be a deferred 
right to receive Shares or a right to
acquire, for no cost, Shares, in either
case subject, normally, to continued
employment. Alternatively, an award may
take the form of a transfer 
to the participant of Shares but 
on terms that those Shares will be
forfeited if conditions relating to, 
for example, continued employment 
are not met. Awards may be satisfied
either by the issue of Shares or by the
transfer of Shares from an employee
trust or by treasury shares.  

The maximum number of unissued
Shares over which awards may be
granted on any date may not, when
added to the number of Shares issued
and remaining issuable in respect of
awards or options granted under the
Award Plan and the Regus Group Share
Option Plan in the previous 10 years,
exceed 10 per cent of the equity share
capital of the Company.  

No award may be granted after the tenth
anniversary of the date on which the
Award Plan is approved by the Board.

6. Performance targets

Awards may be granted subject 
to a performance target and, if so, 
the achievement of that performance
target will normally be a condition
precedent to an award vesting. 

The Appropriate Committee has 
the discretion to change the
performance target from time to time 
if events happen which make it fair 
and reasonable to do so but not so 
as to make the performance target
materially easier or more difficult 
to satisfy. 

7. Vesting and exercise

Where the award takes the form of an
option, vesting will entitle the participant
to exercise the award during such period
as the Appropriate Committee may 
have specified at the time of grant.  

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Directors’ remuneration report

In any other case, the vesting of an
award will result in the Shares being
transferred to the participant or, as the
case may be, the Shares ceasing to be
subject to forfeiture. 

8. Termination of employment

If a participant ceases to be employed
within the Group for cause, his award 
will lapse (and the Shares will be
forfeited) unless the Appropriate
Committee decides otherwise.  

If a participant ceases to be employed 
for any other reason, he may exercise 
any awards which have vested (where the
awards take the form of options) during
such period as the Appropriate Committee
may decide.  Where the award has not
vested, it will lapse (and the Shares will 
be forfeited) unless the Appropriate
Committee decides otherwise.

9. Change of control 

Awards will vest in the event of 
a change in control, a reorganisation, 
an amalgamation or a voluntary winding-
up of the Company.  In the event 
of any other company acquiring control
of the Company, awards may, with 
the agreement of that company, be
exchanged for awards over shares 
in the acquiring company.

10. Listing

Application will be made for admission 
to the Official List of the UK Listing
Authority of Shares issued under the
Award Plan and for permission to trade
in those shares.  Shares issued under
the Plan will rank equally in all respects
with existing Shares except for rights
which attach to Shares by reference 
to a record date prior to the date 
of allotment.

018

11. Variation of capital

In the event of a variation of the
Company’s share capital, or in such
other circumstances as the Appropriate
Committee considers appropriate, 
it may adjust awards in such manner 
as it determines to be reasonable.

12. Benefits non-pensionable

Benefits under the Award Plan will 
not be pensionable.

13. Amendments

The remuneration committee may make
such amendments to the Award Plan
either as are necessary or desirable 
to obtain or retain the approval, where
applicable, of the relevant tax authorities
or to take account of changes to
applicable legislation. 

The remuneration committee may 
also make such amendments to the
Award Plan and to any award as 
may be necessary or desirable to obtain
or maintain favourable tax, exchange
control or regulatory treatment for
participants or for any company 
in the Group.  

Except as described above or for
amendments designed to ease the
administration of the Award Plan, no
amendment which is to the advantage 
of employees or participants may be
made to those provisions dealing with
eligibility, plan limits, the terms of awards
or the adjustment of awards without 
the prior approval of shareholders 
at a general meeting.

SUMMARY OF THE PRINCIPAL
FEATURES OF THE REGUS 
GROUP SHARE OPTION PLAN 
(THE “OPTION PLAN”)

1. Administration

Overall responsibility for the administration
of the Option Plan will be vested in the
remuneration committee of the Board of
Directors.  The remuneration committee
will also be responsible for the day to
day administration of the Option Plan
insofar as it relates to any director of the
Company.  The remuneration committee
will thus determine the terms of the
options granted to such persons and
exercise any discretions in relation to
such persons.  For other participants,
these functions may be carried out by
the Board or a committee of the Board.
In this summary, the term “Appropriate
Committee” means, in relation to a
director, the remuneration committee
and, in relation to any other person, the
Board or an appropriate committee of
the Board. 

2. The sub-plans

The Option Plan is divided into a number
of sub-plans designed to allow
employees and directors to be granted
tax efficient options wherever possible.
There is also a sub-plan allowing
participants to be granted awards that
entitle them to a cash payment
calculated by reference to the increase in
the market value of shares between
grant and exercise.  The remuneration
committee may create further sub-plans.

3. Eligibility

Options may be granted to employees
and directors of the Company and its
subsidiaries (the Group) at the discretion
of the Appropriate Committee.  

18275_E22330_AREP.qxd    5/4/04    5:18  pm    Page  19

Directors’ remuneration report

Options may also be granted to 
(or transferred to) certain relatives
(spouse and minor children) and family
trusts of an employee or director.

4. Options

Options will entitle the holder to acquire
ordinary shares of the Company
(“Shares”).  Options may either be
options to subscribe for newly issued
Shares or options to purchase existing
Shares from an employee trust or from
treasury.  Options will be personal to the
option holder and may not be transferred
except, with the consent of the
Appropriate Committee, to a family
member (spouse and minor children) or
family trust of an employee or director.

5. Exercise price

The exercise price of each option may
not be less than the market value (as
determined in accordance with the
Taxation of Chargeable Gains Act 1992)
of a Share for the dealing day
immediately preceding the date of grant
or, where options are granted pursuant
to an invitation, the date of the invitation.  

6. Plan limit

The maximum number of unissued
Shares over which options may be
granted on any date may not, when
added to the number of Shares issued
and remaining issuable in respect of
options or awards granted under the
Option Plan and the Regus Group
Restricted Award Plan in the previous 
10 years, exceed 10 per cent. of the
equity share capital of the Company.   
In addition, Options may not be granted
over more than 10,000,000 Shares
under that part of the Plan which 
allows for the grant of tax-favoured
options to participants in the USA.  

No option may be granted after the tenth
anniversary of the date on which the
Option Plan is approved by the Board.

7. Performance targets

Options may be granted subject 
to a performance target and, if so, 
the achievement of that performance
target will normally be a condition
precedent to the right of exercise.  
The Appropriate Committee has the
discretion to change the performance
target from time to time if events happen
which make it fair and reasonable 
to do so but not so as to make the
performance target materially easier 
or more difficult to satisfy. 

of the Company.  In the event of any 
other company acquiring control of the
Company, options may, with agreement of
that company, be exchanged for options
over shares in the acquiring company.

11.   Listing

Application will be made for admission 
to the Official List of the UK Listing
Authority of Shares issued under the
Option Plan and for permission to trade 
in those shares.  Shares issued on the
exercise of options will rank equally in all
respects with existing Shares except for
rights which attach to Shares by reference
to a record date prior to the date 
of allotment.

8. Exercise of options

12.   Variation of capital

Options are exercisable normally only
during such period as the Appropriate
Committee may decide at the time 
of grant; the period may not end later
than the tenth anniversary of grant.

9. Termination of employment

If a participant ceases to be employed
within the Group for cause, his option 
will lapse unless the Appropriate
Committee decides otherwise.  If a
participant ceases to be employed for
any other reason, he may exercise any
options which are already exercisable
and, at the discretion of the Appropriate
Committee, any other options in the six
months following the date on which his
employment ends or during such longer
period, not exceeding 42 months, as the
Appropriate Committee may decide.

10. Change of control 

Options may be exercised in the event 
of a change in control, a reorganisation, an
amalgamation or a voluntary winding-up 

In the event of a variation of the
Company’s share capital, or in such
other circumstances as the Appropriate
Committee considers appropriate, 
it may adjust options in such manner 
as it determines to be reasonable.

13.   Benefits non-pensionable

Benefits under the Option Plan will not
be pensionable.

14.   Amendments

The remuneration committee may 
make such amendments to the Option
Plan either as are necessary or desirable
to obtain or retain the approval, where
applicable, of the relevant tax authorities or
to take account of changes to applicable
legislation. The remuneration committee
may also make such amendments to the
Options Plan and to any option as may be
necessary or desirable to obtain or
maintain favourable tax, exchange control
or regulatory treatment for participants or
for any company in the Group.  

019

18275_E22330_AREP.qxd    5/4/04    5:18  pm    Page  20

Directors’ remuneration report

The Company was a member of the FTSE 250 
Index at the time of flotation and the performance
awards under the share option schemes 
are linked to that index.  

The main benefits to executive directors,
who contribute a percentage of their
gross salaries to the scheme, are:

• A pension, based on the value 
of fund built up from personal
contributions, at any age between 
50 and the normal pension 
age of 65; 

TOTAL SHAREHOLDER RETURN
PERFORMANCE 

The graph on the left illustrates Regus’
total shareholder return since flotation of
the Group in 2000 relative to the FTSE
250 Index, in accordance with paragraph
4 of the Director’s Remuneration Report
Regulations 2002.  

Except as described above or for
amendments designed to ease the
administration of the Options Plan, no
amendment which is to the advantage 
of employees or participants may be
made to those provisions dealing with
eligibility, plan limits, the terms of options
or the adjustment of options without 
the prior approval of shareholders 
at a general meeting.

During 1999, the Group established 
the Regus Employee Trust. The Trust 
is a discretionary trust for the benefit of
employees, including executive directors.
As at 29 March 2004, it held no shares
and £2.1 million in cash.

PENSIONS

The executive directors participate 
in the Company’s Money Purchase
(Personal Pension) Scheme. 
The Company matches employee
contributions up to a maximum 
of 10% of basic salary. 

• A tax-free cash sum, payable 
when taking the benefits; 

• Life assurance cover based 
on the level of contributions 
with the opportunity to purchase
additional cover, subject to the 
Inland Revenue limit of 5% of net
relevant earnings; and 

• Pension to spouse payable 

on death. 

All executive directors are subject 
to the Inland Revenue cap on the
amount of salary which may be treated
as pensionable. 

The Company was a member of the
FTSE 250 Index at the time of flotation
and the performance awards under 
the share option schemes are linked 
to that index.  

Accordingly this is considered to be the
most appropriate broad equity market
index for the purpose of measuring
Regus’ relative performance. 

SERVICE CONTRACTS 

The Company has adopted the following
policy on directors’ service contracts: 

(i)

executive directors and the
Company are each required to give
12 months’ notice of termination
(there being no fixed term); 
(ii) non-executive directors enter into 
3 year appointment letters, which
may be terminated by the director or
the Company on 6 months’ notice.

The Company’s policy is that payments
on termination should be restricted 
to the value of remuneration for the
notice period. On 1 July 2000 Mr M L J
Dixon and Mr R J G Lobo entered into
full-time rolling service agreements with
Regus Management Limited.  These are
terminable by either party giving not 
less than 12 months’ notice to the other
party or automatically on the respective
directors reaching the age of 65.  

Value (£)

120

100

80

60

40

20

120

100

80

60

40

20

31 DEC 2000

31 DEC 2001

31 DEC 2002

31 DEC 2003

This graph looks at the value, by the 
end of 2003, of £100 invested in Regus 
on 31 December 2000 compared with that 
of £100 invested in the FTSE 250 Index. 

FTSE 250

Regus 

020

18275_E22330_AREP.qxd    5/4/04    5:18  pm    Page  21

Directors’ remuneration report

There are no provisions for
compensation for loss of office other
than payment of any outstanding salary. 

Mr J W Matthews, Mr R G Orf and 
Mr A M Robinson, as non-executive
directors, have entered into letters 
of appointment dated 2nd October 2003.

These arrangements are for three 
years, terminable on six months’ 
notice by the Company or 
the directors.  

There are no provisions for
compensation for loss of office other
than payment of any outstanding fees.

The main benefits relate to the provision
of company cars and/or company 
car allowance for private cars and the
provision of private medical insurance 
for the directors and their immediate
family.  In 2003, Mark Dixon’s benefits
principally include costs relating to his
relocation to the USA.

The following information within the Directors’ Remuneration Report is subject to audit: 

Directors’ Remuneration

Executive

Mark Dixon

Stephen Stamp*

Rudolf Lobo

Non-executive

John Matthews

Roger Orf

Martin Robinson

Salary/

fees

£’000

395.0

125.0

165.0

90.0

25.0

25.0

825.0

No bonuses were paid in either 2003 or 2002.
* Mr Stamp resigned 2 October 2003

Total

Total

Pension

Scheme

Pension

Scheme

Remuneration

Remuneration

Contributions

Contributions

Benefits

£’000

164.0

7.5

10.5

–

–

–

2003

£’000

559.0

132.5

175.5

90.0

25.0

25.0

182.0

1,007.0

2002

£’000

152.7

159.8

156.6

28.1

9.1

7.5

513.8

2003

£’000

14.1

10.8

12.4

–

–

–

2002

£’000

27.6

13.0

11.6

–

–

–

37.3

52.2

In 2002, the following contractual emoluments
were irrevocably waived by the directors. 
No emoluments were waived in 2003:

Director

Amounts waived in 2002 (£’000) 

Mark Dixon 

Stephen Stamp

Rudolf Lobo

John Matthews

Roger Orf

Martin Robinson 

270.0

35.0

20.0

29.4

5.9

2.5 

Directors’ Shareholdings

Ordinary shares

Beneficial holdings

Ordinary shares

Beneficial holdings

31 December 2003

31 December 2002 

365,329,286

365,329,286

127,098

479,617

–

300,000

38,462

359,724

–

300,000

Mark Dixon**

Rudolf Lobo 

John Matthews 

Martin Robinson

Roger Orf 

**Mr Dixon’s beneficial ownership of shares is calculated by attributing 
to him all shares owned by Maxon Investments BV, an entity in which 
Mr Dixon holds 100% of the share capital. 

021

18275_E22330_AREP.qxd    5/4/04    5:18  pm    Page  22

Directors’ remuneration report

Rudolf Lobo

Stephen Stamp*

Option

Exercised

Lapsed

Exercise

Date from

Expiry

type 

31 December 

during 

during

31 December

price

which

date

2002

2003

266,179

266,179

94,501

189,002

–

–

2003

–

94,501

189,002

2003

exercisable

–

–

–

5.0p

1/1/03

31/12/09

145.5p

145.5p

7/1/03

31/12/09

7/1/03

31/12/09

11,570,000

5,000,000

–

6,570,000

0.389p

28/11/03

–

128,866

2,661,337

4,003

–

–

–

128,866

2,661,337

4,003

–

–

–

145.5p

145.5p

242.0p

7/1/03

7/1/10

7/1/03

7/1/10

1/1/04

1/7/04

A

B

C

D

B

C

E

*Mr Stamp resigned 2 October 2003

Directors’ Share Options

A Awarded under the Regus Team

Member Share Plan for nil
consideration.

On 23 May 2003, Mr Lobo exercised
his option over 88,637 shares on
payment of £4,432. The market price
per share at the date of exercise was
30p. On 5 December 2003, Mr Lobo
exercised his option over a further
177,542 shares on payment of
£8,877. The market price per share on
5 December 2003, was 46p. 

B Awarded under the Regus Team

Member Share Plan for nil consideration.

C Awarded under the Regus Team

Member Share Plan for nil consideration. 

D Awarded to Mr Lobo by Maxon

pursuant to an agreement dated 17
September 1999 recording the terms
of an agreement entered into on 11
November 1992 between Mr Lobo
and Maxon, as amended on 30 June
2000. These shares are currently held
by HSBC Trustees (Jersey) Limited
and became capable for exercise on
28 November 2003.  On 15 December
2003, Mr Lobo exercised his option

over 5,000,000 shares in Regus Group
plc on payment of £19,447 to Maxon. 
The price on exercise was 55p
generating proceeds of £2.78 million.
The remaining shares subject to the
option are transferable to Mr Lobo
upon payment to Maxon of an
exercise price of £25,553, which is
equivalent to the market value of the
relevant shares at the time the parties
entered into the option arrangements. 

E Awarded under the Regus International
Sharesave Plan, the maximum monthly
contribution for which may not exceed
the amount permitted by the Income
and Corporation Taxes Act 1988. 

Summary particulars of the Group’s
share option schemes are given in note
21 to the Financial Statements. 

All options were granted at the then
prevailing market price. The market price of
the shares at 31 December 2003 was 54p
and the range during 2003 was 10p to 61p.
None of the directors had a beneficial
interest in any contract of any significance
in relation to the business of the

022

Company or its subsidiaries at any time
during the financial year. 

All share options vested as a result of the
Scheme of Arrangement, which was
effected on 1 December 2003.  As a result
there are no outstanding share options
exercisable by any director, other than in
respect of Mr Lobo’s option over 6,570,000
shares as set out in the above table. 

Approved by the board of directors on 
29 March 2004 and signed on its behalf by: 

Mark Dixon
Chief Executive

Rudolf Lobo
Group Finance Director

18275_E22330_AREP.qxd    5/4/04    5:18  pm    Page  23

Independent auditors' report to the members of Regus Group plc

We have audited the financial
statements on pages 24 to 51.  
We have also audited the information 
in the directors' remuneration report that
is described as having been audited.

This report is made solely to the
company's members, as a body, 
in accordance with section 235 of the
Companies Act 1985.  Our audit work
has been undertaken so that we might
state to the company's members those
matters we are required to state to them
in an auditor's report and for no other
purpose.  To the fullest extent permitted
by law, we do not accept or assume
responsibility to anyone other than 
the company and the company's 
members as a body, for our audit work,
for this report, or for the opinions we
have formed.

RESPECTIVE RESPONSIBILITIES 
OF DIRECTORS AND AUDITORS

The directors are responsible 
for preparing the Annual Report 
and Accounts and the directors'
remuneration report.  As described 
on page 12, this includes responsibility 
for preparing the financial statements 
in accordance with applicable United
Kingdom law and accounting standards.  

Our responsibilities, as independent
auditors, are established in the United
Kingdom by statute, the Auditing
Practices Board, the Listing Rules 
of the Financial Services Authority, 
and by our profession's ethical guidance.
We report to you our opinion as to
whether the financial statements give a
true and fair view and whether the financial
statements and the part of the directors'
remuneration report to be audited have
been properly prepared in accordance
with the Companies Act 1985.

We also report to you if, in our 
opinion; the directors' report is not
consistent with the financial statements,
if the company has not kept proper
accounting records, if we have 
not received all the information and
explanations we require for our audit, 
or if information specified by law
regarding directors' remuneration 
and transactions with the group 
is not disclosed.

We review whether the statement 
on page 13 reflects the company's
compliance with the seven provisions 
of the Combined Code specified 
for our review by the Listing Rules, 
and we report if it does not.  We are not
required to consider whether the board's
statements on internal control cover 
all risks and controls, or form an opinion
on the effectiveness of the group's
corporate governance procedures 
or its risk and control procedures.

We read the other information 
contained in the Annual Report, including
the corporate governance statement 
and the unaudited part of the directors'
remuneration report, and consider
whether it is consistent with the audited
financial statements.  We consider the
implications for our report if we become
aware of any apparent misstatements 
or material inconsistencies with the
financial statements.

BASIS OF AUDIT OPINION

We conducted our audit in accordance
with Auditing Standards issued by the
Auditing Practices Board.  An audit
includes examination, on a test basis, 
of evidence relevant to the amounts 
and disclosures in the financial
statements and the part of the directors'
remuneration report to be audited.

It also includes an assessment of the
significant estimates and judgements
made by the directors in the preparation
of the financial statements, and 
of whether the accounting policies 
are appropriate to the group's
circumstances, consistently applied 
and adequately disclosed.

We planned and performed our audit 
so as to obtain all the information 
and explanations which we considered
necessary in order to provide us with
sufficient evidence to give reasonable
assurance that the financial statements
and the part of the directors'
remuneration report to be audited are
free from material misstatement, whether
caused by fraud or other irregularity 
or error.  In forming our opinion 
we also evaluated the overall adequacy
of the presentation of information 
in the financial statements and the part
of the directors' remuneration report 
to be audited.

OPINION

In our opinion:
• the financial statements give a true

and fair view of the state of affairs of
the Company and the Group as at 31
December 2003 and of the loss of the
Group for the year then ended; and

• the financial statements and the part
of the directors' remuneration report
to be audited have been properly
prepared in accordance with the
Companies Act 1985.

KPMG Audit Plc
29 March 2004

Chartered Accountants
Registered Auditor
London

023

18275_E22330_AREP.qxd    5/4/04    5:18  pm    Page  24

Report and Accounts 2003

Consolidated profit and loss account

for the year ended 31 December 2003

Note

1

1

1

3a

1

3a

1

1

1

1

3b

3c

6

2

7

18

8

31 Dec 2003

31 Dec 2002

£’000

324,904

(5,501)

(62,822)

256,581

Excluding UK

£’000

UK

£’000

£’000

272,888

172,519

445,407

(6,370)

(3,433)

(9,803)

–

–

–

266,518

169,086

435,604

(239,683)

(273,143)

(140,196)

(413,339)

–

(57,777)

805

(56,972)

(239,683)

(330,920)

(139,391)

(470,311)

16,898

(38,736)

(6,355)

(45,091)

(28,193)

(213)

(3,722)

(32,128)

6,585

708

(24,835)

(4,397)

(29,232)

2,068

(27,164)

885

(64,402)

(47,927)

(35,096)

(83,023)

29,695

(13,149)

-

(13,149)

(34,707)

(61,076)

(35,096)

(96,172)

(147,425)

16,546

(130,879)

(4,724)

–  

(773)

–

(5,497)

–  

(152,149)

15,773

(136,376)

22,716

–  

–

–

22,716

–  

(129,433)

15,773

(113,660)

(4,989)

(415)

(5,404)

(134,422)

15,358

(119,064)

12,786

(18,266)

(5,480)

(121,636)

(2,908)

(124,544)

1,145

–

1,145

(26,279)

(120,491)

(2,908)

(123,399)

(4.6)

(4.7)

(21.4)

(8.9)

(0.5)

(0.7)

(21.9)

(9.6)

Turnover (including share of joint ventures and associate)

Less: share of turnover of joint ventures

Less: share of turnover of associate

Group turnover

Cost of sales (centre costs) before exceptional items

Exceptional cost of sales

Cost of sales (centre costs) after exceptional items

Gross profit/(loss) (centre contribution)

Administration expenses before exceptional items

Exceptional administration expenses

Administration expenses after exceptional items

Group operating (loss)/profit

Share of operating loss in - joint ventures

- associate

Total operating (loss)/profit: group and share of joint ventures

Profit on sale of group undertakings

Profit on sale of own shares

(Loss)/profit on ordinary activities before interest

Net interest payable and other similar charges 

(Loss)/profit on ordinary activities before tax

Tax credit/(charge) on (loss)/profit on ordinary activities

Loss on ordinary activities after tax

Equity minority interests

Retained loss for the financial year

Loss per ordinary share:

Basic and diluted (p)

Basic and diluted before exceptional items, business disposals 

and sale of own shares (p) 

All results arose from continuing operations.

024

18275_E22330_AREP.qxd    5/4/04    5:18  pm    Page  25

Balance sheets

as at 31 December 2003

Fixed assets

Intangible assets

Tangible assets

Investments

Investments in subsidiaries

Investment in own shares

Investment in associate

Other investments

Current assets

Stock

Debtors: amounts falling due after more than one year

Debtors: amounts falling due within one year

Cash at bank and in hand

Creditors: amounts falling due within one year

Net current assets/(liabilities)

Total assets less current liabilities

Creditors: amounts falling due after more than one year

Provision for deficit on joint ventures

Share of gross assets

Share of gross liabilities

Provisions for liabilities and charges

Net assets/(liabilities)

Capital and reserves

Called up share capital

Share premium account

Other reserves

Profit and loss account

Shareholders' funds/(deficit)

Equity minority interests

Group

Group

Company

31 Dec 2003

31 Dec 2002

31 Dec 2003

Note

£’000

9

10

11

11

11

11

12

12

13

14

11

16

18

18

18

18

–

67,136

–

847

8,361

5

76,349

144

873

62,290

85,001

148,308

(134,189)

14,119

90,468

(34,190)

5,076

(6,073)

(997)

(52,554)

2,727

39,442

44,364

(22,711)

(57,292)

3,803

(1,076)

2,727

Restated

£’000

–

93,772

–

3,805

12,458

29

£’000

–

–

29,256

–

–

–

110,064

29,256

293

– 

59,025

58,610

117,928

(149,253)

(31,325)

78,739

(48,506)

8,630

(10,253)

(1,623)

(57,242)

(28,632)

29,110

–

286,273

(343,775)

(28,392)

(240)

(28,632)

–

–

4,651

50,163

54,814

(414)

54,400

83,656

–

–

–

–

–

83,656

39,442

44,364

–

(150)

83,656

–

83,656

Shareholders' funds includes amounts relating to both equity and non-equity interests.
The basis of restatement is explained within the basis of consolidation in the accounting policies note on page 28.

The financial statements on pages 24 to 51 were approved by the Board of Directors on 29 March 2004 and were signed on its behalf by:

Mark Dixon 

Chief Executive

Rudolf Lobo

Group Finance Director

025

18275_E22330_AREP.qxd    5/4/04    5:18  pm    Page  26

Report and Accounts 2003

Consolidated cash flow statement

for the year ended 31 December 2003

31 Dec 2003

31 Dec 2002

Note

£’000

£’000

Cash outflow from continuing operating activities

Net cash (outflow)/inflow before exceptional items

Outflow related to exceptional items

Net cash outflow from continuing operating activities

19(a)

Returns on investments and servicing of finance

Interest received

Interest paid

Interest paid on finance leases

Taxation

Tax paid

Capital expenditure and financial investment

Purchase of tangible fixed assets

Sale of tangible fixed assets

Sale of own shares

Acquisitions and disposals

Cash disposed with German subsidiary

Sale of subsidiary undertakings

Investment in joint ventures

Cash acquired with subsidiary

Cash outflow before management of liquid resources 

and financing

Management of liquid resources

Financing

Increase in cash in the year

19(b)

19(b)

19(c)&(d)

(8,777)

(5,868)

(14,645)

797

(1,750)

(3,350)

(4,303)

(1,951)

(1,951)

(8,445)

3,345

3,689

(1,411)

(1,137)

6,695

(412)

53

5,199

(17,111)

8,511

43,950

35,350

5,820

(16,603)

(10,783)

1,901

(2,051)

(2,637)

(2,787)

(4,077)

(4,077)

(15,274)

557

–

(14,717)

–

16,236

(743)

–

15,493

(16,871)

55,426

(32,276)

6,279

026

18275_E22330_AREP.qxd    5/4/04    5:18  pm    Page  27

Consolidated statement of total recognised gains and losses 

for the year ended 31 December 2003

Loss for the financial year

Exchange differences 

Total recognised gains and losses for the year

31 Dec 2003

31 Dec 2002

£’000

(26,279)

3,778

(22,501)

£’000

(123,399)

4,108

(119,291)

Reconciliation of movements in shareholders’ funds/(deficit)

for the year ended 31 December 2003

Loss for the financial year

Shares issued under Scheme of Arrangement

Creation of merger reserve

Net proceeds of ordinary shares issued under rights issue

Other shares issued

Exchange differences 

Reclassification of fair value of warrants to non distributable reserves

Increase/(decrease) in shareholders' funds/(deficit)

Shareholders' (deficit)/funds at 1 January

Shareholders' funds/(deficit) at 31 December

Group

Group

Company

31 Dec 2003

31 Dec 2002

31 Dec 2003

£’000

(26,279)

29,256

(29,256)

52,999

1,697

3,778

–

32,195

(28,392)

3,803

£’000

(123,399)

– 

– 

– 

4

4,108

2,450

(116,837)

88,445

(28,392)

£’000

(150)

29,256

–

52,999

1,551

–

–

83,656

–

83,656

027

18275_E22330_AREP.qxd    5/4/04    5:18  pm    Page  28

Accounting policies

BASIS OF PREPARATION 

The consolidated financial statements
have been prepared in accordance 
with applicable accounting standards
and in conformity with accounting
principles generally accepted in the
United Kingdom (“UK GAAP”), under 
the historical cost convention. 

The preparation of the financial
statements in conformity with UK GAAP
requires management to make estimates
and assumptions that reflect the reported
amounts of assets and liabilities, 
plus disclosure of contingent liabilities 
at the date of the financial statements 
and the reported amounts of revenues
and expenses for an accounting period.  
Such estimates and assumptions could
change in the future as more information
becomes known or circumstances
change, such that the Group’s results
may differ from the amounts reported 
and disclosed in the financial statements.
The following principal accounting policies
have been applied consistently with items
that are considered material in relation 
to the Group’s financial statements. 

BASIS OF CONSOLIDATION 

The consolidated financial statements
include the financial statements of the
Company and its subsidiary undertakings
made up to 31 December 2003. Unless
otherwise stated, the acquisition method
of accounting has been adopted.  

Under this method, the results of subsidiary
undertakings acquired or disposed of in
the year are included in the consolidated
profit and loss account from the date of
acquisition or up to the date of disposal. 

An associate is an undertaking in which
the Group has a long-term interest,

usually from 20% to 50% of the equity
voting rights, and over which it exercises
significant influence.  A joint venture 
is an undertaking in which the Group 
has a long-term interest and over which
it exercises joint control.  

The Group's share of the profits less
losses of associates and joint ventures 
is included in the consolidated profit 
and loss account and its interest in their
net assets, is included in investments 
in the consolidated balance sheet. 

On 29 August 2003 Regus plc 
(“Old Regus”) announced its intention 
to re-organise the Regus group of
companies by putting in place a new
holding company via a court approved
Scheme of Arrangement under Section
425 of the Companies Act 1985 
(the “Scheme”). In accordance with 
the court order under the Scheme of
Arrangement, the issued share capital
and the share premium of Old Regus 
at the effective date of the Scheme was
cancelled against distributable reserves.

Under the Scheme, shareholders
received a share in the Company 
for each share held in Old Regus.  
Old Regus was renamed Regus 
Limited  and became a wholly 
owned subsidiary of the Company.  

The Scheme was approved by
shareholders at an Extraordinary 
General Meeting held on 25 October
2003 and was sanctioned by the High
Court on 28 November 2003.  It became
effective on 1 December 2003.

The Scheme has been accounted for
using merger accounting principles in
accordance with FRS 6 ‘Acquisitions 
and Mergers’.  Prior year share capital
and reserves in the consolidated balance
sheet reflect the nominal value of the

shares in issue had New Regus been 
in existence at 31 December 2002.  

Differences between the restated
amounts and the previously reported
reserves, represent the “merger
difference”, and have been reflected 
in other reserves. As a consequence 
of creating a new holding company
under the scheme, there are no
comparatives for the Company.

The creditor balances as at 31 December
2002 have been restated to better reflect
the ageing of the rent accruals. 

Under section 230(4) of the Companies
Act 1985, the company is exempt from
the requirement to present its own 
profit and loss account.

TRANSACTIONS 
IN FOREIGN CURRENCIES 

Assets and liabilities of foreign
subsidiaries and related hedging
instruments are translated into sterling 
at the closing exchange rate prevailing 
at the balance sheet date.  Results of
overseas undertakings are translated into
sterling at the average rates of exchange
for the relevant period.  Differences
arising from the re-translation of the
results of overseas undertakings are
dealt with as a movement in reserves. 

Transactions in foreign currency are
recorded using the rate of exchange 
at the date of the transaction.

Monetary assets and liabilities
denominated in foreign currencies 
are translated using the rate of 
exchange prevailing at the balance 
sheet date and the gains or losses on
translation are recognised in the profit 
and loss account. 

028

18275_E22330_AREP.qxd    8/4/04    11:53  am    Page  29

Accounting policies

GOODWILL 

FIXED ASSET INVESTMENTS 

DILAPIDATIONS 

Fixed asset investments are accounted for
at cost less any provision for impairment. 

SALE OF GROUP UNDERTAKINGS 

The terms of most building leases 
require Regus to make good dilapidation
or other damage occurring during the
rental period. Accruals for dilapidations
are only made when it is known that 
a dilapidation has occurred.

Consideration for the sale of Group
subsidiaries is not recognised until the
exact amount has been agreed. 

TURNOVER

STOCK 

Stock is stated at the lower of cost and
net realisable value. Stock relates to
items purchased for resale to customers
and to items intended for distribution
within the business such as office
supplies and marketing materials. 

Turnover, which excludes value added
tax, represents the amount receivable 
in respect of services provided to
customers and is accounted for on an
accruals basis. Revenue is recognised
monthly as services are provided.
Revenue in respect of services invoiced
in advance is deferred and recognised
on provision of the service.  

TAXATION 

COST OF SALES 

The credit for taxation is based on the 
loss for the year and takes into account
taxation deferred because of timing
differences between the treatment of
certain items for taxation and accounting
purposes. Deferred tax is recognised,
without discounting, in respect of all timing
differences between the treatment of
certain items for taxation and accounting
purposes which have arisen but not
reversed by the balance sheet date,
except as otherwise required by FRS 19. 

Cost of sales consists of costs from 
the individual business centres, including
property lease costs, employee costs
and start-up costs. 

PENSIONS

The Group operates defined contribution
schemes. Contributions are charged 
to the profit and loss account on an
accruals basis. 

Purchased goodwill (representing 
the excess of the fair value of the
consideration given and associated costs
over the fair value of the separable net
assets acquired) arising on consolidation
is capitalised and amortised to nil 
by equal annual instalments over its
estimated useful life, normally 20 years. 

On the subsequent disposal or
termination of a business, the profit 
or loss on disposal or termination is
calculated after charging the
unamortised amount of any 
related goodwill. 

TANGIBLE FIXED ASSETS 
AND DEPRECIATION 

Depreciation is provided on a 
straight line basis at rates calculated 
to write off the cost of fixed assets 
to their estimated residual value over
their estimated useful lives at the
following rates: 

Furniture
• 5 years 

Fixtures and fittings 
• shorter of the lease term, 

the first break point of the building
lease or 10 years 

Telephones and office equipment
• 5 years 

Computer hardware 
• 3 years 

Computer software 
• 2 years 

Motor vehicles
• 4 years 

029

18275_E22330_AREP.qxd    5/4/04    5:18  pm    Page  30

Accounting policies

Any subsequent changes in estimates
are spread over the remaining period 
to the date of the first market rent 
review or first break point in the lease,
whichever is sooner.  Amounts payable
in respect of profit shares are accrued
once a sufficient net surplus has been
made which would result in a profit 
share being paid. 

Any incentives or rent free periods on
conventional leases and the conventional
element of leases which are partly
conventional and partly conditional 
on profitability, are spread on a straight
line basis over the period to the date of
the first market rent review or first break
point in the lease, whichever is sooner,
so that the amounts charged to the profit
and loss account are the same each
year over that period. 

FINANCIAL INSTRUMENTS 

The Group uses various derivative
financial instruments to hedge its
exposures to fluctuations in foreign
exchange risks.  These include forward
currency contracts and currency options. 

The accounting method used for
derivative financial instruments is
determined by whether or not the
instrument is designated as a hedge 
of an existing exposure and, if so 
by the accounting method used 
for the item being hedged. 

The Group considers its derivative
financial instruments to be hedges 
when certain criteria are met. 

CURRENCY OPTIONS 

Under hedge accounting for currency
options, the Group defers the
instrument’s impact on profit until it fully
recognises the underlying hedged item in
the profit and loss account.

Option costs are charged to the 
interest cost over the life of the option
contract. The related asset is classified
as a prepayment. 

At maturity, any realised gains and 
losses on the option is recognised in 
the profit and loss account in
administration expenses.  Unrealised
losses are disclosed in the notes to 
the accounts.

CASH AND LIQUID RESOURCES 

Cash for the purpose of the cash flow
statement, comprises cash in hand 
and deposits repayable on demand, 
less overdrafts payable on demand.  

Liquid resources are current asset
investments which are disposable
without curtailing or disrupting 
the business and are either readily
convertible into known amounts 
of cash at or close to their carrying
values or traded in an active market.  

Liquid resources comprise term deposits
of less than one year (other than cash),
government securities and investments
in money market managed funds.

LEASES 

a) Finance leases 
Where the Group enters into 
a lease for furniture, fittings, equipment 
or cars which entails taking substantially
all the risks and rewards of ownership 
of an asset, the lease is treated 
as a finance lease.  

Under all such lease arrangements 
the asset is recorded in the balance
sheet as a tangible asset and is
depreciated over its estimated useful 
life in accordance with the policy
described above.  Future instalments
under such leases, net of finance
charges, are included in creditors. 

Lease payments are apportioned
between the finance element, which is
charged to the profit and loss account
on a sum of the digits basis or a post-tax
actuarial basis, and the capital element,
which reduces the outstanding obligation
for future instalments. 

b) Building leases 
Building leases are all accounted 
for as operating leases because
substantially all the risks and rewards 
of ownership remain with the lessor. 
The rental on certain leases is wholly 
or partly conditional on the profitability 
of the centre and therefore the risk 
to the business, in terms of rent, 
is reduced.  Once all outstanding 
rent has been paid, landlords receive 
a share of the profits of the centre. 
For leases which are wholly or partly
conditional on the profitability of the centre,
an estimate is made of the likely rent
payable based on profitability in respect 
of the period up to the date of the first
market rent review or first break point 
in the lease, whichever is sooner, 
and this is spread on a straight line 
basis over that period. 

030

18275_E22330_AREP.qxd    5/4/04    5:18  pm    Page  31

These financial statements have been
prepared in accordance with UK GAAP.

031

18275_E22330_AREP.qxd    5/4/04    5:18  pm    Page  32

Report and Accounts 2003

Notes to the financial statements

for the year ended 31 December 2003

1 Segmental reporting

The following tables set out the Group’s segmental analysis by geographic region. The numbers reported include exceptional items.

Gross

profit/(loss)

(centre

contribution)

31 Dec 2003

£’000

–

13,767

(4,126)

3,478

3,779

16,898

Gross

profit/(loss)

(centre

contribution)

31 Dec 2002

£’000

Restated

29,695

(20,312)

(45,496)

1,371

35

(34,707)

Turnover

31 Dec 2003

£’000

62,822

148,488

85,641

24,174

3,779

324,904

256,581

68,323

Turnover

31 Dec 2002

£’000

Restated 

172,519

149,155

98,109

25,589

35

445,407

435,604

9,803

Geographic analysis

UK *

EMEA+

Americas

Asia Pacific

Other++

Total Group

Total joint ventures & associate

*UK turnover for 2003 represents our 42% interest in the ordinary shares of Regus Holdings (UK) Limited.
+ EMEA represents Europe, Middle East and Africa.
++ Other represents management fees received from the UK associate and UK franchise income.

Geographic analysis

UK

EMEA

Americas

Asia Pacific

Other*

Net debt

Minority interest

Operating

profit/(loss)

Net assets/

(liabilities)

As at

Net assets/

(liabilities)

As at

31 Dec 2002

31 Dec 2003

31 Dec 2002

Operating

profit/(loss)

31 Dec 2003

£’000

(3,722)

846

(22,953)

826

168

£’000

Restated 

15,773

(42,311)

(84,428)

(1,336)

(1,358)

(24,835)

(113,660)

£’000

8,361

(40,653)

(3,855)

3,216

(23,550)

(56,481)

58,132

1,076

2,727

(4,637)

7,364

£’000

Restated

12,458

(40,447)

(6,638)

5,889

(22,518)

(51,256)

22,384

240

(28,632)

(39,467)

10,835

Total Group

Total joint ventures & associate

* includes non-regional exceptional costs.

(20,900)

(3,935)

(130,879)

(5,497)

032

18275_E22330_AREP.qxd    5/4/04    5:18  pm    Page  33

2

Loss on ordinary activities before tax

Loss before tax is stated after charging:
Depreciation of tangible fixed assets:

– owned assets

– assets under finance leases

Goodwill amortisation

Loss on sale of fixed assets

Operating leases:

– property

– equipment

Audit fees:

– company

– group

Non audit fees paid to the auditors

– Group

– business disposal

Exceptional items (note 3a)

31 Dec 2003

31 Dec 2002

£’000

£’000

19,678

9,847

–

1,686

112,496

6,764

4

622

516

–

40,283

16,113

238

894

137,990

7,198

4

611

250

130

6,355

92,068

Non-audit fees for 2003 are primarily in respect of regulatory reporting on the Scheme of Arrangement and Rights Issue.

3(a) Exceptional items

Included in the results for the year to 31 December 2003 were pre-tax exceptional charges totalling £6.4 million (2002 £92.1 million) as follows:

Cost of sales:

Onerous leases, related closure & restructuring costs 

Write-down of tangible assets

Administration expenses:

Onerous leases, fixed asset impairment & restructuring costs  

Professional fees relating to Chapter 11 and Scheme of Arrangement

Impairment of acquisition goodwill

Aborted business sales and mergers

Business interruption insurance receipt

3(b) Profit on the sale of group undertakings

31 Dec 2003

31 Dec 2002

£’000

£’000

–

–

337

6,018

–

–

–

6,355

20,130

36,842

34,145

–

4,002

722

(3,773)

92,068

In the year we received net £6.7 million of deferred consideration from Alchemy Partners, relating to the disposal of 58% of our interest in the

UK business in 2002. The deferred consideration received was contingent on the outcome of the audit of the completion accounts, and

therefore was not recognised in 2002. 

The Group was deemed to have disposed of a German subsidiary in 2003 resulting in a loss of £0.1 million.

3(c) Profit on the sale of own shares

In the year the trust which holds the shares for the ESOP disposed of 12,000,000 shares resulting in a net profit of £0.7 million. 

The remaining shares were sold subsequent to the year end (see note 21).

4 Profit and loss account of holding company

The loss for the financial period to 31 December 2003 dealt with in the financial statements of the parent company, Regus Group plc, was

£150,000 (December 2002: nil).

033

18275_E22330_AREP.qxd    5/4/04    5:18  pm    Page  34

Report and Accounts 2003

Notes to the financial statements

for the year ended 31 December 2003 continued

5 Employees and directors

Staff costs

Wages and salaries

Social security costs

Pension costs

31 Dec 2003

31 Dec 2002

£’000

£’000

40,781

6,271

435

47,487

58,318

7,958

504

66,780

The Group contributes to the personal pension schemes of a small number of employees. The amount which is included within creditors is
£17,800 (2002: £16,300).

Average number of people (including executive directors) employed

Centre staff

Sales staff

Finance staff

Other staff

31 Dec 2003

31 Dec 2002

Number

Number

1,167

170

112

83

1,532

1,742

269

151

124

2,286

Employee numbers in 2002 are inclusive of 585 UK employees who are excluded from 2003 as a result of the disposal of the controlling interest
in the UK business.

Directors

Aggregate emoluments

Company pension payments to money purchase scheme

Highest-paid director

Aggregate emoluments

Company pension payments to money purchase scheme

31 Dec 2003

31 Dec 2002

£’000

1,007

37

559

14

£’000

514

52

160

13

Retirement benefits are accruing to three directors (2002: three) under a money purchase scheme. More detailed information on directors
emoluments is provided in the report of the Remuneration Committee.

6 Net interest payable and other similar charges

31 Dec 2003

31 Dec 2002

£’000

1,913

3,372

5,285

(798)

4,487

–

(90)

4,397

£’000

4,482

2,700

7,182

(1,917)

5,265

139

–

5,404

Interest payable on overdrafts and loans

Interest payable on finance leases

Interest receivable

Share of joint venture net interest payable

Share of associate net interest receivable

Net interest payable and other similar charges

034

18275_E22330_AREP.qxd    5/4/04    5:18  pm    Page  35

7  Taxation

The Group current tax
United Kingdom tax
– Corporation tax
– Under provision in respect of prior years

Foreign tax
– Corporation taxes
– (Over)/under provision in respect of prior years

Total current tax

Deferred tax
Origination and reversal of timing differences
Share of associate deferred tax charge

Total tax (credit)/charge on loss on ordinary activities

Effective tax rate

31 Dec 2003

31 Dec 2002

£’000

£’000

950
406

385
(2,301)

(560)

(1,973)
465
(1,508)
(2,068)

7.1%

5,776
212

852
188

7,028

(1,548)
–
(1,548)
5,480

(4.6)%

Factors affecting the tax (credit)/charge for the year
The differences between the total current tax shown above and the amount calculated by applying the standard rate of UK corporation tax to the
loss before tax is as follows:

Loss on ordinary activities before tax

Tax on loss on ordinary activities at 30% (2002: 30%)
Effects of:
Expenses not deductable for tax purposes
Profit on disposal of interests in group companies
Non taxable income
Depreciation in excess of capital allowances
Short term timing differences
Utilisation of tax losses
Losses carried forward to future periods
Differences in tax rates on overseas earnings
Adjustment to tax charge in respect of previous periods
Total current tax

The tax losses to carry forward against certain future overseas corporation tax liabilities have the following expiration dates:

2003
2004
2005
2006
2007
2008
2009
2010 and later

Available indefinitely
Total tax losses available to carry forward

as at
31 Dec 2003
£'000
–
7,838
8,755
6,297
4,561
2,700
751
123,515
154,417
123,198
277,615

The Group has recognised a £2.6 million (2002: £0.6 million) deferred tax asset in respect of these losses.

31 Dec 2003
£'000
(29,232)

31 Dec 2002
£'000
(119,064)

(8,770)

(35,719)

5,059
(2,112)
(18,836)
(113)
2,787
(285)
22,319
1,286
(1,895)
(560)

17,987
(6,086)
– 
10,771
– 
(1,084)
20,684
75
400
7,028

as at
31 Dec 2002
£'000
1,850
11,504
8,536
6,487
9,321
95
3,115
117,041
157,949
41,587
199,536

035

18275_E22330_AREP.qxd    5/4/04    5:18  pm    Page  36

Report and Accounts 2003

Notes to the financial statements

for the year ended 31 December 2003 continued

8 

Loss per share

Loss per share has been calculated by dividing the loss for the financial year by the weighted average number of ordinary shares in issue
excluding those held under the employee share trust.

There were no adjustments to the retained loss for the year for the diluted loss per share computations.

In 2003 and 2002 share options were not included in the computation of diluted loss per share due to losses in 2003 and 2002, resulting in
options being antidilutive. 

The following summarises the calculation of loss per share for the years ended 31 December 2003 and 2002:

Loss for the year
Add: exceptional items & profit on business disposal and  
sale of own shares

Less: tax on exceptional items

Loss for the year before exceptional items
& profit on business disposals and sale of own shares

(£'000)
(£'000)

(£'000)

(£'000)

31 Dec 2003

31 Dec 2002

Excluding UK

(26,279)
(938)

(120,491)
70,157

UK

(2,908)
(805)

Group

(123,399)
69,352

–

– 

– 

– 

(27,217)

(50,334)

(3,713)

(54,047)

Weighted average ordinary shares in issue

– basic and diluted

('000's)

574,805

564,052

564,052

564,052

Loss per ordinary share

Impact of exceptional items

– basic and diluted

– basic and diluted

Loss per ordinary share before exceptional 
items & profit on business disposals and sale of own shares

– basic and diluted

(p)

(p)

(p)

(4.6)

0.1

(4.7)

(21.4)

(12.5)

(8.9)

(0.5)

0.2

(0.7)

(21.9)

(12.3)

(9.6)

9

Goodwill

Cost

At 1 January and 31 December 2003

Amortisation

At 1 January and 31 December 2003

Net book value at 1 January and 31 December 2003

Group

31 Dec 2003

£’000

9,347

9,347

–

036

18275_E22330_AREP.qxd    5/4/04    5:18  pm    Page  37

10 Tangible fixed assets – Group

Cost

At 1 January 2003

Exchange differences

Additions

Business acquisitions

Business disposals

Other disposals

At 31 December 2003

Accumulated depreciation

At 1 January 2003

Exchange differences

Charge for the period

Business disposals

Other disposals

At 31 December 2003

Net book value at 31 December 2003

Net book value at 31 December 2002

Furniture

and fittings

£’000

221,855

(3,755)

7,870

1,388

(3,801)

(24,008)

199,549

133,488

(2,514)

25,939

(2,872)

(19,442)

134,599

64,950

88,367

The net book value of fixed assets includes amounts held under finance leases as follows: 

Cost

Accumulated depreciation

Net book value

Computers

Motor vehicles

£’000

£’000

Total

£’000

21,959

128

243,942

(13)

691

31

(428)

(1,517)

20,723

16,591

(121)

3,586

(428)

(1,063)

18,565

2,158

5,368

4

2

– 

– 

(23)

111

91

5

– 

– 

(13)

83

28

37

(3,764)

8,563

1,419

(4,229)

(25,548)

220,383

150,170

(2,630)

29,525

(3,300)

(20,518)

153,247

67,136

93,772

Group

Group

31 Dec 2003

31 Dec 2002

£’000

46,629

(31,018)

15,611

£’000

58,217

(28,114)

30,103

037

18275_E22330_AREP.qxd    5/4/04    5:18  pm    Page  38

Report and Accounts 2003

Notes to the financial statements

for the year ended 31 December 2003 continued

11 Investments

At 1 January 2003

Exchange differences

Additions

Disposal

Share of retained losses

At 31 December 2003

Group

Investment

Group

Interest

Group

Interest

in joint

Group

Other

in own shares*

in associates

ventures

Investments 

£’000

3,805

– 

– 

(2,958)

–

847

£’000

12,458

–

–

–

(4,097)

8,361

£’000

(1,623)

369

259

(164)

162

(997)

£’000

29

(1) 

–

(23) 

– 

5

Company

Shares

in Group

undertakings

£’000

–

–

29,256

–

–

29,256

Group

Total

£’000

14,669

368

259

(3,145)

(3,935)

8,216

* The nominal value of the Group's investment in own shares is £0.2 million. Note 21 provides details of the investment in own shares.
Details of investments in subsidiary companies are given on pages 52 to 53 of these accounts.

The following information is given in respect of the Group's 42% interest in the ordinary shares of its associate, Regus Holdings (UK) Limited,
which became an associate on 31 December 2002.

31 Dec 2003
£’000

31 Dec 2002
£’000

62,822

(3,632)

(465)

(4,097)

21,175

25,428

(37,909)

(333)

8,361

–

–

–

–

27,090

24,296

(38,520)

(408)

12,458

Share of associate

Share of profit and loss account:

Turnover 

Loss before tax

Taxation

Loss after tax

Share of balance sheet:

Fixed Assets

Current Assets

Liabilities due within one year

Liabilities due after one year

Net assets

038

18275_E22330_AREP.qxd    5/4/04    5:18  pm    Page  39

12 Debtors

Amounts falling due within one year

Trade debtors

Amounts owed by Group undertakings

Amounts owed by participating interest

Other debtors

Prepayments and accrued income

Deferred tax asset

VAT recoverable

Amounts falling due after one year

Deferred tax asset

Total debtors

Group

Group

Company

31 Dec 2003

31 Dec 2002

31 Dec 2003

£'000

£'000

£'000

23,310

–

3,835

21,867

9,031

1,777

2,470

62,290

873

63,163

21,622

– 

1,966

20,449

10,331

– 

4,657

59,025

– 

59,025

–

1,375

–

3,276

–

–

–

4,651

–

4,651

As at 31 December 2003 the provision for bad and doubtful debts was £1,912,000 (2002: £2,442,000). An allowance for bad and doubtful
debts is recorded at the end of each period based upon the expected collectability of all trade receivables.

An analysis of the bad and doubtful debt provision is as follows:

Opening balance

Additional charges to profit and loss account

Provision utilisation

Provision released on sale of business

Exchange difference

Closing balance

Deferred tax asset

Opening balance

Transfer in the year

Current year movement

Prior year movement

Exchange difference

At 31 December 2003

Analysed as:

Debtors < 1 year

Debtors > 1 year

Group

Group

31 Dec 2003

31 Dec 2002

£'000

2,442

2,489

(2,301)

(695)

(23)

1,912

£'000

2,858

3,243

(107)

(3,576)

24

2,442

Group

Group

31 Dec 2003

31 Dec 2002

£'000

–

649

2,353

(380)

28

2,650

1,777

873

£'000

–

–

–

–

–

–

–

–

039

18275_E22330_AREP.qxd    5/4/04    5:18  pm    Page  40

Report and Accounts 2003

Notes to the financial statements

for the year ended 31 December 2003 continued

13 Creditors – amounts falling due within one year

Group

Group

Company

31 Dec 2003

31 Dec 2002

31 Dec 2003

£'000

£'000

£'000

Bank loans and overdrafts

Other loans

Obligations under finance leases

Amounts owed to group undertakings

Trade creditors

Customer deposits

Other tax and social security

Corporation tax

Deferred income

Deferred landlord contributions

Rent accruals

Other accruals

Other creditors

2,507

693

6,687

–

19,285

32,142

3,295

8,403

21,450

1,150

10,713

22,659

5,205

Restated

4,079

699

11,788

– 

29,188

36,430

4,439

10,529

20,351

1,241

8,714

18,150

3,645

The prior year creditor has been restated to better reflect the ageing of the rent accrual.

134,189

149,253

14 Creditors – amounts falling due after more than one year

–

–

–

2

–

–

–

–

–

–

–

412

–

414

Bank loans

Loan from associate 

Other loans

Obligations under finance leases

Accruals and deferred income

Rent accruals

Other creditors

The prior year creditor has been restated to better reflect the ageing of the rent accrual.

Group

Group

31 Dec 2003

31 Dec 2002

£’000

–

5,000

1,019

10,962

632

16,577

–

34,190

£’000

Restated

5

5,000

1,262

13,393

98

28,710

38

48,506

040

18275_E22330_AREP.qxd    5/4/04    5:18  pm    Page  41

15 Maturity of debt

The maturity profile of the carrying amount of the Group’s financial liabilities as at 31 December was as follows:

Bank loans

& overdrafts

31 Dec 2003

Other loans

Finance 

leases

Total

31 Dec 2003

31 Dec 2003

31 Dec 2003

Amounts falling due:

Within 1 year or on demand

Between 1 and 2 years

Between 2 and 5 years

In 5 years or more

Amounts falling due:

Within 1 year or on demand

Between 1 and 2 years

Between 2 and 5 years

In 5 years or more

£’000

2,507

–

–

–

2,507

Bank loans

and overdrafts

31 Dec 2002

£’000

4,079

4

1

–

4,084

£’000

693

184

594

5,241

6,712

Other loans

£’000

6,687

6,195

4,596

171

17,649

Finance 

leases

£’000

9,887

6,379

5,190

5,412

26,868

Total

31 Dec 2002

31 Dec 2002

31 Dec 2002

£’000

699

225

658

5,379

6,961

£’000

11,788

7,654

5,375

364

25,181

The following provides additional disclosure for bank loans, overdrafts and other loans:

Amounts falling due:

Within 1 year or on demand

Between 1 and 2 years

Between 2 and 3 years

Between 3 and 4 years

Between 4 and 5 years

After 5 years

Group

Group

31 Dec 2003

31 Dec 2002

£’000

3,200

184

153

130

311

5,241

9,219

£’000

4,778

229

203

146

310

5,379

11,045

£’000

16,566

7,883

6,034

5,743

36,226

Company

31 Dec 2003

£’000

–

–

–

–

–

–

–

The following provides additional finance lease disclosure including the interest components of future minimum lease payments (Company: nil):

Amounts falling due:

Within 1 year or on demand

Between 1 and 2 years

Between 2 and 3 years

Between 3 and 4 years

Between 4 and 5 years

After 5 years

Total commitment

Less amounts representing interest

Present value of future minimum lease payments

Within 1 year

After 1 year

Group

Group

31 Dec 2003

31 Dec 2002

£’000

9,284

7,893

4,156

996

248

270

22,847

(5,198)

17,649

6,687

10,962

£’000

13,440

8,656

3,762

1,050

491

650

28,049

(2,868)

25,181

11,788

13,393

041

18275_E22330_AREP.qxd    5/4/04    5:18  pm    Page  42

Report and Accounts 2003

Notes to the financial statements

for the year ended 31 December 2003 continued

16 Provisions for liabilities and charges

At 1 January 2003

Provided in year

Utilised in year

Transferred in year

Provision released 

Disposals

Exchange differences

At 31 December 2003

Amounts falling due within one year

Amounts falling due after one year

There is no unprovided deferred tax liability (note 7).

Group

Group Onerous

Deferred tax

lease obligations

£’000

(649)

–

– 

649

–

–

–

– 

–

– 

£’000

57,891

10,310

(5,630)

–

(6,326)

(1,845)

(1,846)

52,554

38,259

14,295

Group

Total

£’000

57,242

10,310

(5,630)

649

(6,326)

(1,845)

(1,846)

52,554

38,259

14,295

On 12 January 2004 £25.3 million ($45.1million) of the onerous lease obligation crystalised into a creditor on confirmation by the US courts that
Regus could exit Chapter 11. Payments of £27.8 million were settled on the same date in respect of Chapter 11 liabilities. The balance of these
payments relates to confirmed liabilities included within creditors at the 31 December 2003.

17 Called up share capital

Authorised

1,600,000,000 ordinary shares of 5p each

50,000 redeemable preference shares of £1 each

Allotted, called up and fully paid

787,833,632 ordinary shares of 5p each

Allotted and called up

50,000 redeemable preference shares of £1 each

Group and 

Company

31 Dec 2003

£’000

80,000

50

80,050

39,392

39,392

50

39,442

The redeemable preference shares are redeemable at the option of the Company at their paid up value. The shares do not participate in any
distribution of profits or proceeds in the event of a winding up. The redeemable preference shareholders are not entitled to vote at a general meeting.  

042

18275_E22330_AREP.qxd    5/4/04    5:18  pm    Page  43

18 Reserves

Group

Group

Share 

Profit and

Other (non

Shareholder

Group

At 1 January 2003

Scheme of Arrangement – merger accounting

At 1 January 2003 on a pro forma basis

Scheme of Arrangement – court approval

Shares issued on Rights Issue

Issue costs

Other share issues 

Loss for year

Exchange

Share Capital

Premium

£ '000

£ '000

Loss

£ '000

distributable)

£ '000

29,110

–

29,110

–

9,794

– 

538 

– 

– 

279,765

(279,765)

– 

– 

45,051

(1,846)

1,159

– 

– 

(343,775)

–

(343,775)

309,021

– 

– 

–

(26,279)

3,741

6,508

279,765

286,273

(309,021)

– 

– 

–

– 

37

At 31 December 2003

39,442

44,364

(57,292)

(22,711)

Company

At 1 January 2003

Scheme of Arrangement – share capital exchange

Issue of shares

Issue costs

Loss for year

–

29,256

10,186

– 

– 

–

– 

46,210

(1,846)

– 

At 31 December 2003

39,442

44,364

–

– 

– 

– 

(150)

(150)

–

– 

– 

– 

– 

– 

Equity

£ '000

(28,392)

– 

(28,392)

– 

54,845

(1,846)

1,697

(26,279)

3,778

– 

3,803

–

29,256

56,396

(1,846)

(150)

83,656

The reorganisation of the Regus group of companies through the Scheme of Arrangement (see accounting policies, 'basis of consolidation')
was sanctioned on 28 November 2003.

As at 1 January 2003 the total issued share capital of the Group was £29,110,000. At the date of the Scheme the total share capital allotted
had increased to £29,256,000 and the share premium account amounted to £279,765,000.

In accordance with the court order under the Scheme of Arrangement, the issued share capital and the share premium of Regus plc ("Old
Regus") at the effective date of the Scheme (1 December 2003) was cancelled against distributable reserves. Distributable reserves were
therefore increased by £309,021,000.

The shareholders of Old Regus were issued with shares in Regus Group plc (the "Company") on a one for one basis. As a result, the Company
had issued share capital of £29,256,000 (being 585,120,290 ordinary shares of 5 pence each) at the effective date of the Scheme. No share
premium was recognised in the Company on the issue of these shares under s131 of the Companies Act.

On a consolidated basis, the Scheme has been accounted for using merger accounting principles in accordance with FRS6 'Acquisitions and
Mergers'. As a result of the above transactions a merger reserve of £29,256,000 arises, which is included within other non-distributable reserves.

043

18275_E22330_AREP.qxd    5/4/04    5:18  pm    Page  44

Report and Accounts 2003

Notes to the financial statements

for the year ended 31 December 2003 continued

19 Cash flow statement

(a) Reconciliation of operating profit to net cash outflow from operating activities

Continuing operating activities

Group operating loss

Depreciation charge

Goodwill amortisation

Loss on disposal of fixed assets

Impairment of goodwill

Impairment of fixed assets

(Decrease)/Increase in provisions

Decrease in stocks

Decrease in debtors

Decrease in creditors

Net cash outflow from continuing operating activities

Group

Group

31 Dec 2003

31 Dec 2002

£’000

£’000

(28,193)

29,525

–

1,686

–

–

(5,604)

138

3,608

(15,805)

(14,645)

(130,879)

56,074

238

894

4,002

36,842

31,548

104

25,114

(34,720)

(10,783)

The cash outflow for year ending 31 December 2003 includes a £5,868,000 outflow (December 2002 – outflow of £16,603,000) relating to
exceptional items charged during the year (see note 3a).

(b) Financing and management of liquid resources

Group

Group

31 Dec 2003

31 Dec 2002

£’000

£’000

(18,851)

27,362

8,511

–

(1,219)

(6,240)

53,255

(1,846)

43,950

(18,603)

74,029

55,426

5,850

(41,063)

(13,979)

16,916

– 

(32,276)

Management of liquid resources

New cash deposits

Repayment of cash deposits

Financing

New loans

Repayment of loans

Payment of principal under finance leases

Issue of equity shares

Issue costs

044

18275_E22330_AREP.qxd    5/4/04    5:18  pm    Page  45

19 Cash flow statement continued

(c) Reconciliation of net cash flow to movement in net funds

Increase in cash in the year

Cash outflow from change in borrowings and finance leases

Cash inflow from change in liquid resources

Change in net funds resulting from cash flows

Business acquisitions and disposals

Other non-cash items:

New finance leases

Exchange differences

Movement in net funds in the year

Net funds at 1 January 

Net funds at 31 December

(d) Analysis of changes in net funds in the period

31 Dec 2003

31 Dec 2002

£’000

35,350

7,710

(8,511)

34,549

(710)

–

1,910

35,749

22,384

58,133

£’000

6,279

49,192

(55,426)

45

(6,651)

(4,446)

2,407

(8,645)

31,029

22,384

Cash at bank and in hand

Overdrafts

Debt due after 1 year

Debt due within 1 year

Finance leases due after 1 year

Finance leases due within 1 year

Liquid resources

At

1 January

Other

At

Non-cash

Exchange

31 December

2003

Cash flow

Disposals

changes

movements

£’000

29,065

(1,253)

27,812

(6,266)

(3,526)

(13,393)

(11,788)

(34,973)

29,545

22,384

£’000

34,939

411

35,350

244

975

10,830

(4,339)

7,710

(8,511)

34,549

£’000

£’000

£’000

– 

– 

– 

76

15

– 

19

110

(820)

(710)

(69)

– 

(69)

7

(7)

(8,637)

8,638

1

68

– 

170

(20)

150

(80)

205

238

783

1,146

614

1,910

2003

£’000

64,105

(862)

63,243

(6,019)

(2,338)

(10,962)

(6,687)

(26,006)

20,896

58,133

Liquid resources at 31 December 2003 include cash held on deposit of which £3.6 million (December 2002: £2.6 million) relates to collateral
against bank loans and £13.6 million (December 2002: £26.1 million) relates to deposits which are held by banks as security for the issuance of
bank guarantees and overdrafts to support lease commitments by Regus operating companies. These amounts are blocked and are not
available for use by the business.

There are arrangements in place where cash balances and deposits with banks in the UK and the Netherlands can be offset against overdrawn
accounts in the same bank.

Non-cash changes comprise new finance leases and movements between categories.

045

18275_E22330_AREP.qxd    5/4/04    5:18  pm    Page  46

Report and Accounts 2003

Notes to the financial statements

for the year ended 31 December 2003 continued

20 Financial instruments

Details of the role that financial instruments have had during the year in managing the risks that the Group faces are discussed in the Financial
review on page 9 of the financial statements.

Short term debtors and creditors and intercompany balances
Short term debtors and creditors and Intercompany balances have been excluded from all the following disclosures other than the currency 
risk disclosure.

Interest rate risk and currency profile of financial liabilities and assets
The following table analyses the currency and interest rate composition of the Group's financial liabilities and assets, comprising gross
borrowings, and deposits where applicable.

Weighted

average

fixed

interest rate

%

7.7

6.6

– 

8.8

11.0

–

–

–

–

–

–

Weighted

average

period for

which rate

is fixed

Years

1.9

0.6

– 

1.2

2.3

–

–

–

–

–

–

At floating

rates

£’000

(1,278)

–

(5,000)

–

(2,941)

(9,219)

605

17,371

586

54,784

5,554

6,101

85,001

75,782

20,896

(9,219)

64,105

75,782

At fixed

rates

£’000

(3,218)

(50)

–

(13,691)

(690)

(17,649)

–

–

–

–

–

–

–

(17,649)

–

(17,649)

–

(17,649)

Total

£’000

(4,496)

(50)

(5,000)

(13,691)

(3,631)

(26,868)

605

17,371

586

54,784

5,554

6,101

85,001

58,133

20,896

(26,868)

64,105

58,133

31 December 2003

Financial liabilities

Euro

Japanese Yen

Sterling

US Dollar

Others

Financial assets

Chinese Rmb

Euro

Japanese Yen

Sterling

US Dollar

Others

Of which:

Liquid resources

Gross borrowings

Cash

046

18275_E22330_AREP.qxd    5/4/04    5:18  pm    Page  47

20 Financial instruments continued

31 December 2002

Financial liabilities

Euro

Japanese Yen

Sterling

US Dollar

Others

Financial assets

Chinese Rmb

Euro

Japanese Yen

Sterling

US Dollar

Others

Of which:

Liquid resources

Gross borrowings

Cash

At floating

rates

£’000

(1,533)

–

(5,000)

(745)

(3,767)

(11,045)

731

15,978

372

30,046

5,578

5,905

58,610

47,565

29,545

(11,045)

29,065

47,565

At fixed

rates

£’000

(5,036)

(547)

– 

(18,645)

(953)

(25,181)

– 

– 

– 

– 

– 

– 

– 

(25,181)

– 

(25,181)

– 

(25,181)

Total

£’000

(6,569)

(547)

(5,000)

(19,390)

(4,720)

(36,226)

731

15,978

372

30,046

5,578

5,905

58,610

22,384

29,545

(36,226)

29,065

22,384

Weighted

average

fixed

interest rate

%

7.7

6.6

–

8.8

11.0

–

–

–

–

–

–

Weighted

average

period for

which rate

is fixed

Years

1.9

0.6

–  

1.2

2.3

– 

–

–

–

–

–

047

18275_E22330_AREP.qxd    5/4/04    5:18  pm    Page  48

Report and Accounts 2003

Notes to the financial statements

for the year ended 31 December 2003 continued

20 Financial instruments continued

Maturity analysis of undrawn committed borrowing facilities
The Group had no undrawn committed borrowing facilities available at 31 December 2003 (2002: nil).

Currency exposure
As explained in the Financial review, to mitigate the effect of the currency exposures arising from its net investments overseas the Group
borrows, where appropriate, in the local currencies arising from its net investments. Gains and losses arising on net investments overseas are
recognised in the statement of total recognised gains and losses.

The tables below show the extent to which Group companies have monetary assets and liabilities in currencies other than their local currency.
Foreign exchange differences on retranslation of these assets and liabilities are taken to the profit and loss account of the Group companies
and the Group.

Net foreign currency monetary assets/(liabilities)

Sterling

£’000

(6,462)

–

(5,301)

(5,674)

(17,437)

Sterling

£’000

(82)

–

–

1

(81)

US Dollar

£’000

(2)

(1)

–

(4,650)

(4,653)

US Dollar

£’000

135

(1,586)

–

(3,217)

(4,668)

Others

£’000

4,765

(3,705)

(186)

(3,319)

(2,445)

Others

£’000

(176)

2,225

242

(692)

1,599

Euro

£’000

–

(8,267)

3

(132)

(8,396)

Euro

£’000

–

(8,742)

(3)

(4,538)

(13,283)

Total

£’000

(1,699)

(11,973)

(5,484)

(13,775)

(32,931)

Total

£’000

(123)

(8,103)

239

(8,446)

(16,433)

31 December 2003

Functional currency 

of Group operation

Euro

Sterling

US Dollar

Others

31 December 2002

Functional currency

of Group operation

Euro

Sterling

US Dollar

Others

048

18275_E22330_AREP.qxd    5/4/04    5:18  pm    Page  49

20 Financial instruments continued

Fair value disclosures
The following table provides a comparison by category of the carrying amounts and the fair value of the Group's financial assets and liabilities
at 31 December. Fair value is the amount at which a financial instrument could be exchanged in an arm's length transaction between informed
and willing parties, other than a forced or liquidation sale and excludes accrued interest. 

The table below is a summary of the methods and assumptions used for each category of financial instrument.

Book value

31 Dec 2003

£’000

Fair value

31 Dec 2003

£’000

Book value

Fair value

31 Dec 2002

31 Dec 2002

£’000

£’000

Primary financial instruments held or 

issued to finance the Group’s operations

Short-term borrowings

Long-term borrowings

Short-term deposits

Cash at bank and in hand

(9,887)

(16,981)

20,896

64,105

(9,015)

(13,681)

20,896

64,105

(16,567)

(19,659)

29,545

29,065

(15,504) 

(15,899)

29,545

29,065

Summary of methods and assumptions

Forward foreign currency contracts and currency options
Fair value is based on market price of comparable instruments at the balance sheet date.

Short-term deposits and borrowings
The fair value of short-term deposits, loans and overdrafts approximates to the carrying value because of the short maturity of these
instruments. The fair value of finance leases has been calculated by discounting future cash flows at the Group's weighted average cost 
of capital.

Long-term borrowings
The fair value of bank loans and other loans approximates to the carrying value because the majority are floating rate where payments are reset
to market rates at intervals of less than one year. The fair value of finance leases has been calculated by discounting future cash flows at the
Group’s weighted average cost of capital. 

Hedges
There were no off-balance sheet (unrecognised) or on-balance sheet (deferred) gains or losses in respect of financial instruments used as
hedges at the end of the year.

049

18275_E22330_AREP.qxd    5/4/04    5:18  pm    Page  50

Report and Accounts 2003

Notes to the financial statements

for the year ended 31 December 2003 continued

21 Employee share ownership plan ("ESOP")

During 1999 the Group established the Regus Employee Trust. The Trustee is Mourant & Co Trustees Limited which is an independent professional
trust company residing in Jersey. The trust is a discretionary trust for the benefit of employees (including directors). The ESOP provides for the issue
of options and the payment of bonuses to the Group's employees (including directors) at the discretion of the Company. Regus Group plc is not
deemed to be the sponsor of the ESOP for the purposes of UITF 17.

The Trustee is not entitled to receive dividends.

At 31 December 2003 the trust held 4,028,212 shares in Regus Group plc (note 11). The market value at 31 December 2003 was £2.2 million.
Costs incurred by the trust are expensed in the profit and loss account. Subsequent to the year end the trust has sold all its remaining shares.

At 31 December 2003 awards over a total of nil (December 2002: 23,809,949) shares, net of lapses, had been granted to employees.

Details of the awards are provided below:

Award Type

Performance awards

Non-performance
awards

Date 
exercisable

Exercise
price £

31 December
2002
Number of
awards

1 Jan 03 to 1 Jan 07
1 Jan 04 to 1 Jan 08
26 Mar 04 to 26 Mar 06
8 Jun 04 to 26 Mar 06
8 Jun 04 to 26 Mar 06
29 Aug 04
12 Nov 04
31 Dec 05 to 28 Aug 12
1 Jan 03 to 1 Jan 07
1 Jan 03 to 1 Jan 06
1 Jan 04 to 1 Jan 08
29 Aug 04
12 Nov 04
28 Feb 05 to 27 Feb 12
28 Mar 05 to 27 Mar 12
30 May 05 to 29 May 12
28 Apr 06

1.455
2.600
2.560 
2.560 
2.275
0.475
0.335
0.068
1.455
0.050
2.600
0.475
0.335
0.248
0.440
0.385
0.233

7,987,438
958,528
921,119
258,524
84,876
50,000
195,000
500,000
5,216,114
2,833,546
1,438,206
50,000
3,025,000
155,000
55,512
81,086
–

New
Awards

–
_
_
_
_
_
_
–
–
–
–
–
–
–
1,761
–
168,000

Exercised
awards

–
–
–
–
–
–
–
(65,500)
–
(1,102)
–
–
(2,116,800)
(134,400)
(57,273)
(71,997)
(168,000)

Lapses

(7,987,438)
(958,528)
(921,119)
(258,524)
(84,876)
(50,000)
(195,000)
(434,500)
(5,216,114)
(2,832,444)
(1,438,206)
(50,000)
(908,200)
(20,600)
_
(9,089)
–

23,809,949

169,761

(2,615,072)

(21,364,638)

31 December
2003
Number of
awards

–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–

–

On approval of the Scheme of Arrangement, on 28 November 2003, certain share options became exercisable prior to the contracted date. 
At the effective date of the  Scheme of Arrangement on 1 December 2003 any unexercised options lapsed.  

In addition, at 31 December 2003, no awards over American Depository Shares (December 2002: 623,215), net of lapses, had been granted 
to employees.

Details of the awards are provided below:

Award Type

Date 
exercisable

Exercise
price $

Performance awards

26 Mar 04 to 26 Mar 06 

Non-performance awards

8 Jun 04 to 26 Mar 06

8 Jun 04 to 26 Mar 06

29 Aug 04

31 Dec 05 to 29 May 09

29 Aug 04

12 Nov 04

29 Feb 05 to 27 Feb 12

18.188

18.188

16.200

3.290

2.810

3.290

2.300

2.000

31 December
2002
Number of
awards

71,645

57,621

83,949

73,000

200,000

10,000

126,000

1,000

New
Awards

Exercised
awards

–

–

–

–

–

–

–

–

24,000

7,920

–

120

(224,000)

(17,920)

(101,920)

(1,120)

Lapses

(71,645)

(57,621)

(83,949)

(73,000)

–

–

(24,080)

–

623,215

32,040

(344,960)

(310,295)

31 December
2003
Number of
awards

–

–

–

–

–

–

–

–

–

On approval of the Scheme of Arrangement certain share options became exercisable prior to the contracted date. At the effective date of the
Scheme of Arrangement any unexercised options lapsed. 

050

18275_E22330_AREP.qxd    5/4/04    5:18  pm    Page  51

22 Capital commitments

Contracts placed for future capital expenditure 

not provided in the financial statements

23 Operating lease commitments

Group

31 Dec 

2003

£’000

Group

31 Dec

2002

£’000

Company

31 Dec 

2003

£’000

–

925

–

At 31 December the Group has lease agreements in respect of properties, motor vehicles, plant and equipment, for which the payments
extend over a number of years.

Vehicles, plant

Vehicles, plant

Property and equipment

Total

Property

and equipment

Total

31 Dec 2003

31 Dec 2003 31 Dec 2003 31 Dec 2002

31 Dec 2002 31 Dec 2002

£’000

£’000

£’000

£’000

£’000

£’000

Annual commitments under  

non-cancellable operating 

leases expiring:

Within one year

Between one and five years

After five years

5,127

59,806

42,617

107,550

1,935

5,865

67

7,062

65,671

42,684

2,282

64,970

79,777

7,867

115,417

147,029

946

4,525

205

5,676

3,228

69,495

79,982

152,705

Minimum future lease payments under non-cancellable operating leases:

Amounts due within one year

Amounts due between one and two years

Amounts due between two and three years

Amounts due between three and four years

Amounts due between four and five years

Amounts due after five years

24 Contingent liabilities

31 Dec 2003

31 Dec 2002

Total

£’000

115,417

99,708

83,341

63,792

54,555

100,046

516,859

Total

£’000

152,705

146,038

138,232

117,317

98,014

243,823

896,129

The Group has bank guarantees and letters of credit held with certain banks totalling £17.2 million (December 2002: £28.7 million). The Company
also acts as a guarantor for certain obligations of other subsidiary entities.

At 31 December 2003 the Group had received a number of claims and, where appropriate, the Group has made provisions.

25 Related party transactions

During the year ended 31 December 2003 the Group received management fees of £5.6 million (2002: £1.3 million) from its joint venture
entities and associate as listed on pages 52 and 53. Regus rented office space from its associate incurring costs of £0.3 million.

At 31 December 2003, £3.8 million (2002: £2.0 million) was due to the Group from the joint ventures and associate. At  31 December 2003
Regus had outstanding a loan from its associate amounting to £5.0 million (2002: £5.0 million). It incurred interest of £0.4 million (2002: Nil) on
the loan during the year.

26 Post balance sheet events

On 12 January 2004 Regus confirmed its formal exit from Chapter 11. The Group paid £27.8 million to its creditors and is no longer subject to
any court or creditor supervision.

051

18275_E22330_AREP.qxd    5/4/04    5:18  pm    Page  52

Report and Accounts 2003

Principal Group companies

Country of 

% of equity 

incorporation

and votes held

Argentina

Australia

Australia

Austria

Belgium

Belgium

Brazil

Canada

Canada

Columbia

Chile

China

Czech Republic

Denmark

Egypt

England

England

England

England

England

England

Finland

France

France

Germany

Germany

Germany

Greece

Hong Kong

Hungary

Hungary

Ireland

Ireland

Ireland

Ireland

Israel

Italy

Italy

Japan

Latvia

Luxembourg

Malaysia

Mexico

Mexico

Morocco

Morocco

Netherlands

Netherlands

Netherlands

100

100

100

100

100

100

100

100

60

100

100

100

100

100

100

100

100

42

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

65

100

100

100

100

100

100

100

50

100

100

60

Name of Group entity

Regus Business Centre SA

Regus Centres Pty Ltd

Regus Asia Pacific Pty Ltd

Regus Business Centre GmbH

Regus Belgium NV

Skyport Bruxelles NV

Regus Do Brasil Ltda

Regus Business Centre Ltd

Regus Business Centres Canada Ltd Partnership +++

Regus Columbia Ltda

Regus Business Centre Chile Ltda

Regus Business Services (Shanghai) Ltd

Regus Business Centre sro

Regus Copenhagen ApS

Regus Business Centre (Egypt)

Regus Business Centres (Holdings) Ltd

Regus Business Centre Trading Ltd +

Regus Holdings (UK) Ltd

Regus Management Ltd

Regus Investments Ltd

Regus Limited (formerly Regus plc)*

Regus Finland Oy

Regus Paris SA

Regus Roissy SA

RBC Deutschland GmbH

Regus GmbH and Co KG

Regus Verwaltungs GmbH

Regus Hellas SA

Regus Business Centre Ltd

Regus Central Europe Trading and Servicing Ltd

Regus Kft

Europa Business Centre Ltd

Regus Ireland Ltd

Regus Finance

Regus Franchise International Ltd

Regus Business Centres Ltd

Regus Business Centre Srl

Regus Milano Centrale Business Centre S.p.A +++

Regus Japan KK

SIA Regus Business Centre

Regus Luxembourg SA

Regus Centres Sdn Bhd

Regus Business Centre SA de CV

Regus Services SA de CV

Regus Maroc SARL

Regus Zenith SARL+++

Regus Amsterdam BV

Regus Business Centre BV

Regus International Holdings BV ++

052

18275_E22330_AREP.qxd    5/4/04    5:18  pm    Page  53

Principal Group companies continued

Name of Group entity

Satellite Business Centre Schiphol BV

Skyport Business Services BV

MAATSCHAP Regus Amsterdam 2 +++

Regus Business Centre Ibsen AS

Regus Business Centre Skoyen AS

Regus Business Centre Nydalen AS

Regus Business Centre Norge AS

Regus Business Centre (Panama) SA

Regus Business Centre (Peru) SA

Regus Centres Inc

Regus Business Centre SP zoo

Regus Business Centre Lda

LLC Regus Business Centre 

Regus Centres Pte Ltd

Regus Business Services Marina Pte Ltd

Regus Singapore Business Centre Pte Ltd

Regus Business Centre Bratislava sro

Regus Business Centre SA

Business Centre Gothenburg AB

Business Centre Stockholm AB

Business Centre Sweden AB

Regus Business Centre (S) SA

Regus Business Centre (Tanzania) Ltd

Regus Centres (Thailand) Ltd

Regus Tunisie SARL

Regus Is Merkezi Isletmeciligi Ltd Sirketi

Regus Business Centres (Ukraine)

Regus International Services SAFI

Regus Business Centre Corp

Regus Equity Business Centres LLC +++

Regus Business Centre Latin LLC

Stratis Business Centres Inc

Regus Centre (Vietnam) Ltd

Country of 

% of equity 

incorporation

and votes held

Netherlands

Netherlands

Netherlands

Norway

Norway

Norway

Norway

Panama

Peru

Philippines

Poland

Portugal

Russia

Singapore

Singapore

Singapore

Slovakia

Spain

Sweden

Sweden

Sweden

Switzerland

Tanzania

Thailand

Tunisia

Turkey

Ukraine

Uruguay

USA

USA

USA

USA

Vietnam

100

100

50

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

50

100

100

100

Investments in Group undertakings are held at cost all of which are included within the 
consolidated results. 

* Shares held directly by Regus Group plc
Other than Regus Limited, Regus Business Centre BV, Regus Business Centres (Holdings) Ltd,
Regus Finance, Regus Investments Ltd, Regus Asia Pacific Ltd, Regus Holdings UK Ltd and Regus
International Services SAFI which are investment holding companies and Regus Management Ltd
which is a management company employing head office staff, the principal activity of all other
companies is the provision of fully serviced business centres.

+ Our Azerbaijan business operates as a branch of this company.
++ Our South African business operates as a branch of this company.
+++ These are joint ventures.

053

18275_E22330_AREP.qxd    5/4/04    5:18  pm    Page  54

Section header
Shareholder information Annual General Meeting 

The Annual General Meeting 
will be held at Regus City Point, 
1 Ropemaker Street, London 
EC2Y 9HT, at 10.00am on 
18 May 2004.

REGISTRAR

UNSOLICITED MAIL 

FURTHER INFORMATION 

The Company is obliged by law 
to make its share register available 
to other organisations who may then 
use it for a mailing list. If you wish 
to limit the receipt of unsolicited mail 
you may do so by writing to: 

The Mail Preference Service (MPS) 
Freepost 22 
London W1E 7EZ 
United Kingdom 
Tel: +44 (0) 845 703 4599 

MPS will then notify the 
organisations which support 
its service that you do not wish 
to receive unsolicited mail. 

Information about Regus may 
be found on the Regus website at: 

www.regus.com

Registered office 
Regus Group plc 
3000 Hillswood Drive 
Chertsey 
Surrey KT16 0RS 
United Kingdom 
Registered number 4868977 

Tel: +44 (0) 1932 895 000 
Fax: +44 (0) 1932 895 001 

Administrative enquiries about the
holding of Regus shares should be
directed in the first instance to the
Registrar whose address is: 

Capita IRG Plc 
Bourne House 
34 Beckenham Road 
Beckenham 
Kent BR3 4TU 
United Kingdom 
Tel: +44 (0) 20 8639 2000 
www.capita-irg.com 

INVESTOR RELATIONS 

For investor enquiries, 
please contact: 

Stephen Jolly 
Group Communications 
Regus Group plc 
3000 Hillswood Drive 
Chertsey 
KT16 0RS 
United Kingdom 
Tel: +44 (0) 1932 895 135 
Fax: +44 (0) 1932 895 261 
by email: stephen.jolly@regus.com 

054

18275_E22330_AREP.qxd    5/4/04    5:18  pm    Page  55

AGM notice

Dear shareholder 

ANNUAL GENERAL MEETING 

NOTICE OF ANNUAL GENERAL
MEETING 

I am pleased to give you information
about the Annual General Meeting, to be
held at City Point, 1 Ropemaker Street,
London EC2Y 9HT at 10am on Tuesday 
18 May 2004. 

ACTION TO BE TAKEN 

A form of proxy is enclosed for you to
complete, according to the instructions
printed on it and to send to the
Company’s registrar - Capita Registrars
(Proxies), PO Box 25, Beckenham, Kent
BR3 4BR - to arrive no later than 10am
on Sunday, 16 May 2004.  You will not
be prevented from attending and voting
at the meeting, if you subsequently find
that you are able to do so.

LOCATION OF THE MEETING 

The meeting is to be held at City Point 
in the Regus Conference Centre 
on the 9th floor. 

RECOMMENDATION 

We, your directors, consider that all 
of the resolutions set out in the Notice 
of Annual General Meeting are in the
best interests of shareholders and
recommend that you vote in their favour,
as we shall regarding our own
shareholdings. 

Yours faithfully 

John Matthews
Chairman
Regus Group plc

Notice is hereby given that the Annual
General Meeting of Regus Group plc 
will be held at City Point, 1 Ropemaker
Street, London EC2Y 9HT, on 
Tuesday 18 May at 10.00am to 
consider and, if thought fit, pass the 
following resolutions: 

ORDINARY BUSINESS 

1 Report and accounts 
To receive the report of the directors and
the financial statements for the year
ended 31 December 2003 together with
the report of the auditors. 

2  Re-election of director 
To re-elect Rudolf Lobo as a director 
of the Company. 

3 Re-appointment of auditors 
To re-appoint KPMG as auditors 
to the Company and to authorise the
directors to determine the auditors’
remuneration for the year. 

4 Remuneration report 
To approve the directors’ remuneration
report for the year ended 31 December
2003. 

5 New Employee share plans
that:
(i)
The Regus Group Restricted 
Award Plan and the Regus Group 
Option Share Plan (the Plans), 
a summary of the principal features 
of which are set out on pages 17 to 20 
of the Report and Accounts, be and 
they are hereby approved and the
directors be and they are hereby
authorised to do all such acts and things
necessary to carry them into effect; and

(ii)
the directors be and they are 
hereby authorised to establish a further
plan or plans containing such provisions
as the directors may decide subject 
to the following:
(a) such plans must operate within 
the limits on the number of new ordinary
shares which may be made available
from time to time under the Plans;
(b) such plans must, except to the
extent necessary or desirable to take
account of overseas tax, securities 
and exchange control laws, contain
limitations so as to ensure, so far 
as the directors consider practicable,
that the participants in such schemes
obtain no greater benefit than employees
participating in the Plans; and
(c) once established, the provisions 
of such plans may not be amended
without the prior approval of the
Company in general meeting if 
such approval would be required 
to amend the comparable provisions 
in the Plans; and
(iii)
the directors be and they are 
hereby authorised to vote and be
counted in the quorum on any matter
connected with the Plans referred 
to in this resolution (except that 
no director may vote or be counted 
in the quorum in respect of his own
participation) and any prohibition on
voting contained in the Articles of
Association of the Company be and 
is hereby relaxed accordingly.

SPECIAL BUSINESS 

To consider and, if thought fit, pass 
the following resolutions of which
Resolution 6 will be proposed 
as an ordinary resolution and 
Resolutions 7 and 8 will be proposed 
as special resolutions: 

055

18275_E22330_AREP.qxd    5/4/04    5:18  pm    Page  56

AGM notice

6 Directors’ authority to allot 
ordinary shares 
That the directors be and are hereby
authorised, generally and unconditionally,
for the purposes of Section 80 of the
Companies Act 1985, to exercise all
powers of the Company to allot relevant
securities up to the aggregate nominal
amount of £13,130,560 being the lesser
of (i) the Company’s authorised but
unissued share capital at the date 
of the resolution and (ii) the sum of 
(a) one-third of the Company’s issued
ordinary share capital at the date 
of the resolution and (b) any amounts
outstanding at the date of the resolution
which have previously been approved by
shareholders to satisfy the Company’s
obligations to issue shares. 

The Company may make any offer or
agreement prior to the expiry of this
authority which would or might require
relevant securities to be allotted after
such expiry and the directors may allot
relevant securities after such expiry in
accordance with this authority in
pursuance of such offer or agreement. 

This authority shall expire immediately
prior to the fifth anniversary of the
passing of this resolution. All unexercised
authorities vested in the directors,
immediately prior to the general meeting
at which this resolution is passed, to allot
relevant securities are hereby revoked.
Expressions used in this resolution 
which are defined in the Companies Act
1985 shall have the same meaning as
used herein. 

7 Directors’ power to disapply 
pre-emption rights 
That if Resolution 6 is passed as an
ordinary resolution, the directors be and
are hereby empowered in accordance
with section 95(1) of the Companies Act
1985 from time to time to allot equity

056

securities pursuant to the general
authority referred to in Resolution 6 to
such persons and in such manner as the
directors may think fit as if Section 89(1)
of the Companies Act 1985 did not
apply to any such allotment, provided
that this power shall be limited to: 

the allotment of equity securities 

(i)
in connection with a rights issue, open
offer or any other pre-emptive offer in
favour of shareholders and in favour of
holders of any other class of equity
security in accordance with the rights
attached to such class where the equity
securities respectively attributable to the
interests of such persons on a fixed
record date are proportionate (as nearly
as may be) to the respective numbers 
of equity securities held by them or are
otherwise allotted in accordance with the
rights attaching to such equity securities
subject to such exclusions or other
arrangements as the Board may deem
necessary or expedient to deal with
fractional entitlements or legal or
practical problems arising in any
overseas territory, the requirements of
any regulatory body or stock exchange
or any other matter whatsoever; and 
(ii)
the allotment (otherwise than
pursuant to sub-paragraph (i) above) of
equity securities up to the aggregate
nominal amount of £1,969,584 being 5%
of the ordinary share capital in issue at 
29 March 2004.

This authority shall expire immediately
prior to the fifth anniversary of the
passing of this resolution. 

8 Company’s authority 
to purchase ordinary shares.
That the Company be and is hereby
unconditionally and generally authorised
for the purpose of Section 166 of the
Companies Act 1985 to make market
purchases (as defined in Section 163 
of that Act) of ordinary shares of the
Company provided that: 
(i)
the maximum number of shares
which may be purchased is 78,783,359; 
the minimum price which may be
(ii)
paid is the nominal value of each share; 
(iii)  the maximum price which may 
be paid for a share is an amount equal
to 105% of the average of the middle
market quotations of the Company’s
ordinary shares as derived from the
Stock Exchange Daily Official List for the
five business days immediately preceding
the day on which such share is
contracted to be purchased; 
(iv)
conclusion of the Annual General
Meeting of the Company held in 2005
(except in relation to the purchase of
shares the contract for which was
concluded before the expiry of such
authority and which might be executed
wholly or partly after such expiry) 
unless such authority is renewed prior 
to such time. 

this authority shall expire at the

This power shall enable the Company 
to make any offer or agreement before
the expiry of such general authority
which would or might require securities
to be allotted after such expiry and the
directors may allot equity securities 
after such expiry pursuant to any such
offer or agreement.  Expressions used 
in this resolution which are defined 
in the Companies Act 1985 shall have
the same meanings as used herein.  

Registered Office: 
3000 Hillswood Drive
Chertsey, Surrey 
KT16 ORS 

By order of the Board 
T S J Regan 
Regus Group plc
Company Secretary 
29 March 2004 

18275_E22330_AREP.qxd    5/4/04    5:18  pm    Page  57

AGM notice

9.00 am Doors open to shareholders
9.15 am Auditorium opens 
10.00 am Annual General Meeting begins 

Any member entitled to attend and
vote at the meeting is entitled to
appoint a proxy to attend and vote
instead of the member. A proxy need
not be a member of the Company. 

EXPLANATORY NOTES 
TO THE RESOLUTIONS 

Resolution 1
Report and accounts
The directors are required to present 
to the Annual General Meeting, 
the directors’ and auditors’ reports 
and the accounts of the Company for 
the year ended 31 December 2003. 

Resolution 2
Re-election of directors 
The Company’s Articles of Association
require that any director appointed since
the last Annual General Meeting and,
additionally, one-third in number of the
directors must retire by rotation (including
those directors who have held office at
the time of the preceding two Annual
General Meetings and who did not retire
at either of them). In accordance with 
the Articles of Association, Rudolf Lobo
shall retire. 

The retiring director offers himself 
for re-election. Brief details of all the
directors, including those seeking re-
election at the meeting, are to be found
in this Annual Report and Accounts. 

Resolution 3
Re-appointment of auditors 
The auditors of a company must 
be appointed at each general meeting 
at which accounts are presented.
Resolution 3 proposes the re-
appointment of the Company’s existing
auditors KPMG for a further year. 
The resolution also gives authority 
to the directors to determine the
auditors’ remuneration. 

Resolution 4
Remuneration report 
New legislation which came into effect 
in August 2002 requires all listed
companies with financial years ending 
on or after 31 December 2002 to put
their directors’ remuneration report 
to a vote by shareholders. Accordingly, 
a resolution is proposed to approve 
the remuneration report set out on pages
16 to 22 of the Report and Accounts. 

Resolution 5
New employee share plans
The directors seek your approval 
to establish two new employee share
plans, the principal features of which 
are summarised on pages 17 to 20 of
this Report and Accounts.  In addition,
the Directors seek authority to establish
further plans, based on the plans
summarised in pages 17 to 20, but
modified to take account of local tax,
exchange control or securities laws.

A copy of the rules of each of the Plans
will be available for inspection at the
registered office of the Company and at
the offices of Slaughter and May, One
Bunhill Row, London EC1Y 8YY during
normal business hours on any weekday
from the date of this notice until the date
of the Meeting and at the venue for a
period of at least 15 minutes before 
the meeting 

Resolution 6
Directors’ authority to allot ordinary
shares under Section 80 of the
Companies Act 1985 
The directors require the authority 
of shareholders in general meeting to
allot unissued shares of the Company
and this resolution seeks to renew 
the authority last granted to the directors
at the 2003 Annual General Meeting.
Although this authority is not due to
expire until the fifth anniversary of the

date of the passing of the resolution, 
the directors consider it appropriate, 
and in line with current practice, to seek
renewal of the authority on an annual
basis. Accordingly, the directors seek 
the authority to allot, at their discretion,
an amount of relevant securities up to
the aggregate nominal amount of
£13,130,560 being one-third of the
issued ordinary share capital of the
Company at the date of the resolution.
The directors do not have any present
intention of exercising this authority other
than in respect of the Company’s share
option schemes and if necessary 
to satisfy the consideration payable for
businesses acquired or to be acquired.
This authority supersedes all previous
authorities and the directors intend to
seek its renewal at next year’s Annual
General Meeting. 

Resolution 7
Directors’ power to disapply 
pre-emption rights 
Under Section 95 of the Companies Act
1985, the directors require the authority
of shareholders in general meeting to
disapply section 89 of the Companies
Act 1985 so that they can allot
authorised but unissued shares in the
Company for cash other than to existing
holders of ordinary shares pro rata to
their holdings or alternatively, should
appropriate circumstances arise, allot
shares in connection with a rights issue
(subject to certain limited exclusions for
arrangements). At the present time there
is no intention to exercise such authority. 

The directors intend to seek renewal 
of the authority given by Resolution 7 
at next year’s Annual General Meeting. 

057

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AGM notice

INFORMATION FOR SHAREHOLDERS
AND OTHER PARTICIPANTS 

Documents 

This section provides information for
shareholders and other “participants”
who have the rights in connection 
with this meeting. 

Shareholders 

Pursuant to Regulation 41 of the
Uncertificated Securities Regulations
2001, the time by which a person must
be entered on the register of members 
in order to have the right to attend or
vote at the Annual General Meeting is
10.00am on Tuesday 18 May 2004.
Entries in the register after that time will
be disregarded in determining the rights
of any person to attend or vote at the
meeting.  Such a shareholder is entitled
to appoint a proxy or proxies to attend
and, on a poll, to vote instead of him 
or her.  A proxy need not be a
shareholder of the Company.  

A prepaid proxy card is enclosed and, 
to be valid, it must be completed
according to the instructions printed on it
and sent to the Company’s registrar
Capita IRG Plc, PO Box 25, Beckenham,
Kent BR3 4BR, to arrive no later than
10.00am on Sunday 16 May 2004. 

Shareholders who return completed
proxy voting forms may still attend the
meeting instead of their proxies and vote
in person if they wish. In the event of 
a poll in which the shareholders votes 
in person, his/her proxy votes lodged
with the Company will be excluded. 

Copies of the following items will be
available for inspection at the registered
office of the Company during normal
business hours on any weekday
excluding Saturdays, Sundays and public
holidays, from the date of this notice 
until the date of the meeting.  They will
also be available for inspection at the
place of the meeting for a period of at
least 15 minutes before the meeting 
and until the conclusion of the meeting: 

• The register of members; 

• The register of directors’

shareholdings; 

• Directors’ service contracts; 

• Memorandum of Association; 

• The Company’s current Articles 

of Association.

9.00 am  
Doors open to shareholder 
registration desk and reception area 
9.15 am 
Auditorium opens 
10.00 am 
Annual General Meeting begins 

Shareholders will be asked to vote 
on each of the resolutions set out in 
this Notice of Annual General Meeting.
Shareholders will have an opportunity 
to ask questions at the meeting. 

Who may attend? 

Only shareholders and their proxies 
are entitled to attend the meeting. 
Non-shareholders will be admitted, 
as non-participating observers, at the
discretion of the Company. 

Resolution 8
Authority to purchase own shares 
In certain circumstances, it may be
advantageous for the Company to
purchase its own ordinary shares and
Resolution 8 seeks authority from the
shareholders to make such purchases 
in the market. The directors consider 
it desirable for this general authority 
to be available to provide additional
flexibility in the management of the
Company’s capital resources. 

The directors have no specific intention
of using such authority and would do 
so only when, in the light of market
conditions prevailing at the time, they
believe that the effect of such purchases
is in the best interests of shareholders
generally. Any shares purchased under
this authority may be cancelled and the
number of shares in issue will be
reduced accordingly.  

Under the Companies (Acquisition 
of Own Shares) (Treasury Shares)
Regulations 2003, which came into
effect on December 2003, the Company
will be permitted to hold its own shares
following a purchase as an alternative 
to cancelling them. 

Resolution 8 specifies the maximum
number of shares which may be
purchased (representing up to 10% 
of the Company’s ordinary share capital
in issue as at 30 March 2004) and the
minimum and maximum prices at which
they may be bought. The authority 
given by Resolution 8 will last until the
conclusion of next year’s Annual General
Meeting (or, if earlier, 15 months from 18
May 2004 being the date of the passing
of the present resolutions). The directors
intend to seek renewal of this power at
subsequent Annual General Meetings. 

058

18275_E22330_AREP.qxd    5/4/04    5:18  pm    Page  59

AGM notice

Admission 

You will be asked to register at the
shareholder reception desk. If you have
been appointed as a shareholder proxy,
you should make this fact known to the
shareholder reception desk. 

Security 

Shareholders are reminded that
briefcases, cameras, laptop computers,
tape-recorders, etc. are not allowed in
the meeting room. We also ask that
mobile phones be switched off during
the meeting. 

About the meeting 

At the meeting you will be asked 
to vote on the resolutions which are 
set out in this Notice of Meeting.
Explanatory notes are also provided. 
You may therefore find it helpful to bring
this document with you. However, 
you do not need to bring any other
documents. During the meeting the
Chairman will give shareholders 
the opportunity to ask questions. 

Smoking 

Smoking is not permitted in the building.

Regus Group plc 
3000 Hillswood Drive 
Chertsey 
Surrey KT16 0RS
United Kingdom 
Registered number: 4868977

www.regus.com 

059

18275_E22330_AREP.qxd    5/4/04    5:18  pm    Page  60

Five-year summary

Profit and loss data

31 Dec 1999

31 Dec 2000

31 Dec 2001

31 Dec 2002

31 Dec 2003

Turnover (including share of joint ventures)

Less: share of turnover of joint ventures

– associate

Turnover

Cost of sales (centre costs) before exceptional items

Exceptional cost of sales

£m

200.6

–

–

200.6

(183.5)

–

Cost of sales (centre costs) after exceptional items

(183.5)

Gross profit/(loss) (centre contribution)

Administration expenses before exceptional items

Exceptional items

Administration expenses after exceptional items

Group operating (loss)/profit

Share of operating loss in joint ventures

– associate

Total operating (loss)/profit: Group and

share of joint ventures

Profit on sale of group undertakings

Profit on sale of own shares

(Loss)/profit on ordinary activities before interest

Net interest payable and similar charges

Loss on ordinary activities before tax

Tax credit/(charge) on loss on ordinary activities

Loss on ordinary activities after tax

Minority interests

Retained loss for the financial period

Loss per ordinary share:

Basic and diluted (p)

Weighted average number of shares 

17.1

(60.0)

(5.1)

(65.1)

(48.0)

(0.1)

–

(48.1)

–

–

(48.1)

(6.8)

(54.9)

(1.5)

(56.4)

–

(56.4)

£m

429.2

(8.1)

–

421.1

(320.8)

–

( 320.8)

100.3

(86.9)

(9.5)

(96.4)

3.9

(1.0)

–

2.9

–

–

2.9

(6.8)

(3.9)

(9.9)

(13.8)

0.3

(13.5)

£m

524.6

(12.0)

–

512.6

(434.7)

(38.0)

(472.7)

39.9

(91.3)

(52.5)

(143.8)

(103.9)

(5.6)

–

(109.5)

–

–

(109.5)

(0.6)

(110.1)

(10.1)

(120.2)

1.9

(118.3)

£m

445.4

(9.8)

–

435.6

(413.3)

(57.0)

(470.3)

(34.7)

(61.1)

(35.1)

(96.2)

(130.9)

(5.5)

–

(136.4)

22.7

–

(113.7)

(5.4)

(119.1)

(5.5)

(124.6)

1.2

(123.4)

£m

324.9

(5.5)

(62.8)

256.6

(239.7)

–

(239.7)

16.9

(38.7)

(6.4)

(45.1)

(28.2)

(0.2)

(3.7)

(32.1)

6.6

0.7

(24.8)

(4.4)

(29.2)

2.1

(27.2)

0.9

(26.3)

(12.0)

(2.7)

(21.0)

(21.9)

(4.6) 

outstanding (thousands)

469,486

497,889

563,528

564,052

574,805

Balance sheet data (at year end):

Fixed assets and investments

Cash

Total assets

Creditors: amount falling due within one year

Creditors: amounts falling due after more than one year

Provisions

Equity minority interests

Equity shareholders’ (deficit)/funds

126.8

72.1

268.3

(189.9)

(102.4)

–

0.2

(23.7)

244.6

169.8

544.4

(317.9)

(23.1)

(0.8)

0.4

203.1

251.5

117.1

486.3

(344.4)

(24.8)

(28.3)

(0.4)

88.4

110.1

58.6

228.0

(149.3)

(50.1)

(57.2)

0.2

(28.4)

76.3

85.0

224.7

(134.2)

(35.2)

(52.6)

1.1

3.8

The 5 year summary reflects the reported results of the Group. No adjustment has been made for the disposal of the UK business.

060

18275_E22330_AREP_COVER_03.qxd    19/3/04    9:24  am    Page  4

THE "SAFE HARBOUR" STATEMENT UNDER THE US PRIVATE SECURITIES REFORM ACT OF 1995 

This Annual Report contains statements concerning the Group's business, financial condition, results of operations and certain of the Group's plans, objectives,
assumptions, projections, expectations or beliefs with respect to these items. These statements are intended as forward-looking statements within the meaning of the
Private Securities Litigation Reform Act of 1995. These statements include, without limitation, those concerning: the Group's future cash flow position, the Group's cost
reduction programme, expectations regarding sales, trading profit and growth, the Group's possible or assumed future results of operations and/or those of the
Group's associates and joint ventures, capital expenditure, adequacy of capital and liquidity, financing plans, and those preceded by, followed by, or that included the
words "believe", "expect", "intend", "plan", "anticipate" or similar expressions. 

The Company cautions that any forward-looking statements in this Annual Report may and often do vary from actual results and the differences between these
statements and actual results can be material. Accordingly, readers are cautioned not to place undue reliance on forward-looking statements, which speak only at their
respective dates. The Company undertakes no obligation to release publicly the result of any revisions to these forward-looking statements that may be made to reflect
events or circumstances after the date of this press release, including, without limitation, changes in the Company's business or acquisition strategy or planned capital
expenditures, or to reflect the occurrence of unanticipated events. 

By their nature, forward-looking statements involve risk and uncertainty because they relate to events and depend on circumstances that will occur in the future. There
are a number of factors that could cause actual results and developments to differ materially from those expressed or implied by these forward looking statements.
These factors include, among other things, the nature of the serviced office market, the long-term nature of the Company's lease commitments, its financing
requirements, foreign exchange, risks of litigation, and other risks and uncertainties described in the Company's filings with the Securities and Exchange Commission. 

18275_E22330_AREP_COVER_03.qxd    19/3/04    9:24  am    Page  1

Regus Group plc 

3000 Hillswood Drive 

Chertsey 

Surrey KT16 0RS 

United Kingdom

www.regus.com

Registered number: 04868977