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Restore plc

rst.l · LSE Industrials
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Employees 2400
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FY2017 Annual Report · Restore plc
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Annual Report 2017

 
 
 
 
 
 
 
 
 
 
 
The UK leader in 
Document Management 
and Business  
Relocation services

For more information please see  
www.restoreplc.com

Other information 
Notice of Annual  
General Meeting 

Officers and advisers 

Trading record 

Financial calendar 

91

97

97

97

Overview  
Highlights 

At a glance 

Governance 
Board of Directors 

Directors’ report 

01

02

Chairman’s Introduction   04

Investor proposition  

04

Corporate governance 
statement 

Directors’ remuneration  
report 

Statement of Directors’ 
responsibilities 

Independent auditor’s  
report 

Strategic report  
Our markets 

Our business model 
and strategy 

Chief Executive’s  
statement 

Group Finance Director’s 
statement 

Risk management 

Principal risks and  
uncertainties 

Corporate responsibility 
statement 

08

10

12

16

19

20

22

26

28

30

32

34

35

Financial statements 
Consolidated statement  
of comprehensive income 

Consolidated statement  
of financial position  

Consolidated statement  
of changes in equity  

Consolidated statement  
of cash flows  

40

41

42

43

Notes to the Group financial 
statements  

44

Company statement  
of financial position 

Company statement  
of changes in equity  

Company statement of  
cash flows 

Company accounting  
policies 

Notes to the Company  
financial statements 

76

77

78

79

80

Overview

Highlights

Revenue (£’m)

£176.2m

Adjusted profit before tax* (£’m)

£31.2m

Adjusted basic earnings per share* (p)

22.4p

Dividend per share (p)

5.0p

2017

2016

2017

2016

2017

2016

2017

2016

01

£176.2m

+36%

£129.4m

£31.2m

+36%

£23.0m

22.4p

+25%

5.0p

+25%

17.9p

4.0p

*  Before amortisation of intangible assets, exceptional items and share-based payment charge.

Operational highlights 

Financial highlights

Successful integration of PHS Data Solutions

Group revenue up 36% to £176.2m

Capacity utilisation at Restore Records  

Management c.93%

Restore Digital continues to improve

Group adjusted profit before tax up 36% to £31.2m

Adjusted earnings per share up 25% to 22.4p

Document Management revenue up 41%: adjusted 

Restore Datashred moved onto new operating systems

operating profit up 41%

Restore Harrow Green continues to benefit from  

robust market 

Relocation revenue up 25%: adjusted operating  

profit up 16%

IT recycling operations doubled by The ITAD Works 

Total dividend up 25% to 5.0p

acquisition

Seven add-on acquisitions completed 

Significant property upgrades and rationalisation 

underway

Groupwide rebranding underway

Strategic ReportGovernanceFinancial Statements02

RESTORE plc  Annual Report and Accounts 2017

527

1,893

Total employees

1,366

75

Total Sites

12

Document Management

Relocation Division

63

Restore plc has two divisions: 
Document Management and 
Relocation.  

At a glance

We provide safe and secure 
services in: 

•  document storage

•  document shredding

• 

• 

• 

scanning

commercial and  
workplace relocation

IT equipment and 
consumables reuse  
and recycling 

All of our businesses have a 
similar channel to market and 
operate on the same Customer 
Relationship Management 
system, which further binds  
our businesses together.

Our Sectors

Document Management

Operating margin (%)

Revenue (£’m)

Operating profit (£’m)

24%

2017

2016

£126.9m

£90.1m

2017

2016

£31.0m

£22.0m

+41%

+41%

Restore Records Management

Restore Datashred

Restore Digital

Primary Activity: 
Storage and retrieval of  

hard copy documents

Primary Activity:  
Secure shredding and recycling

Primary Activity:  
Document digitisation

UK Market Position 
No.2

UK Market Position  
No.2

UK Market Position  
No.2

 
Overview

Strategic Report

Governance

Financial Statements

03
03

All of our businesses cover  
all of the UK market.

Head Office

Records Management

Restore Datashred

Restore Digital

Restore Harrow Green 

Restore Technology

Relocation Division

Relocation Division

Operating margin (%)

Revenue (£’m)

Operating profit (£’m)

11%

2017

2016

£49.3m

£39.3m

2017

2016

£5.2m

£4.5m

+25%

+16%

Restore Harrow Green

Restore Technology

Primary Activity:  
Workplace relocation

Primary Activities:  
Secure data destruction,  
IT hardware recycling, IT relocation  
and Printer cartridge recycling

UK Market Position  
No.1

UK Market Position  
Top Ten

04

Chairman’s Introduction

In my first Chairman’s Statement since taking on the role at  
the beginning of this year, I am pleased to report another year  
of strong progress by your Company. 

Overview
The results speak for themselves. 
Restore continues to extend its 
position as an important operator 
in the UK office services market. It 
remains focused on activities where 
it can generate excellent returns 
with strong visibility. It is a leader in 
its primary activities and it has an 
impressive track record of continually 
strengthening its market positions.

Results
For the year ended 31 December 2017, 
adjusted profit before tax was £31.2m 
on revenues of £176.2m. Both adjusted 
profit before tax and revenue were up 
36% year-on-year. Adjusted earnings 
per share increased by 25% to 22.4p. 
These results reflect the successful 
integration and full-year contribution 
from PHS Data Solutions, acquired in 
August 2016, and further good organic 
growth across the Group.

Strategy
Restore is one of the two UK market 
leaders in each of our four main 
activities. These activities all share 
certain key characteristics such as 
predictable revenues, high customer 
retention and a similar channel 
to market, and the performing of 
complex and often mission-critical 
services. All of these activities, and 
some of our smaller but fast-growing 
activities such as IT recycling, have 
been steadily and swiftly built through 
acquisition and organic growth, but 
never at the expense of compromising 
customer service. As a result, we have 
a formidable platform from which to 
continue to strengthen our position in 
the UK office services sector.

People
It is an honour to succeed Sir William 
Wells as Chairman. Sir William and our 
Chief Executive Charles Skinner took 

on what was a small and struggling 
enterprise in June 2009 and have 
built it into a major company in the 
UK support services sector. With his 
wealth of experience, Sir William has 
guided the business adroitly over the 
last nine years, with a judicious blend 
of ambition and good sense. We wish 
him well in his retirement.

Restore operates a highly decentralised 
model where power and responsibility 
are locked together and our people 
are encouraged to assume as much 
responsibility as possible. The success 
of the business reflects their abilities 
and passion, and I thank them for 
what they have achieved. I am pleased 
to report that we will be launching a 
company-wide Sharesave scheme in 
the next few weeks so all of our people 
have the opportunity to share in the 
success of the Company in line with 
our shareholders.

Investor proposition

Strong, predictable, 
recurring revenues 
with high customer 
retention

The vast majority of our sales, 
particularly in records management, 
derive from services where the 
revenue is consistent and customers 
find it unnecessary and unattractive 
to switch from a competent and 
efficient supplier.

Complex and 
mission-critical 
operational services, 
generating attractive 
operating margins

Our services are specialist and 
capital-intensive. They are important 
to our customers’ day-to-day 
operations but cannot be performed 
cost-effectively in-house. Scale 
and efficiency means we can add 
significant value to our customers 
while generating attractive returns 
on investment.

Drive market 
consolidation and 
operating margins 
through add-on 
acquisitions

Our buy and build strategy combined 
with highly effective post-acquisition 
integration produces increased 
scale and efficiency. This increases 
operating  margins and returns on 
capital. This in turn builds barriers 
to entry as competitors will achieve 
lower returns. This is particularly true 
in the stable markets in which we 
operate.

RESTORE plc  Annual Report and Accounts 201705

Dividends
Your Board is recommending a final 
dividend of 3.33p, payable on 6 July 
2018. The total dividend for the year is 
5.0p, a 25% year-on-year increase. This 
reflects the Board’s firm intention to 
follow a progressive dividend policy.

Martin Towers
Chairman 
21 March 2018

" Restore is now one of the two UK market leaders in each 
of our four main activities. These activities all share 
certain key characteristics such as predictable revenues, 
high customer retention and a similar channel to market, 
performing complex and mission-critical services. We now 
have a formidable platform from which to continue to 
strengthen our position in the UK office services sector."

Integrate and 
improve acquired 
businesses

Drive organic 
growth through 
cross-selling 
opportunities 

With an established and successful 
business model, post-acquisition 
management becomes process-
driven. Duplicated costs can be 
removed, capacity rebalanced and 
investment made as appropriate. 
With well over thirty acquisitions 
integrated in the last eight years and 
strong business models in all our 
operations, our acquisitions create 
significant value.

With strong market positions, we 
know our markets well and can 
compete strongly on pricing. Our 
huge customer base of UK offices 
currently taking services from our 
individual businesses within the 
group, coupled with our longstanding 
group-wide customer relationship 
management system, gives our 
salesforces a head start in generating 
new business from existing group 
customers.

Competitive 
advantage 
through UK 
focus and market 
knowledge

We believe that the benefits of 
scale for our services do not 
generally extend beyond a discrete 
geographical land mass. We 
understand how UK offices work, we 
have significant penetration of this 
market and we tailor our services to 
this specific market.

Strategic ReportGovernanceFinancial StatementsOverview0606

RESTORE plc  Annual Report and Accounts 2017

We understand  
what it takes for UK 
offices to work well, 
and we understand 
our customers: 
the IT and facilities 
managers responsible 
for keeping their 
offices running 
smoothly, efficiently 
and securely.

RESTORE plc  Annual Report and Accounts 2017Overview

Strategic Report

Governance

Financial Statements

07

08

Strategic report 
Our markets 
Our business model  
10
and strategy 
Chief Executive’s statement 
12
Group Finance Director’s statement  16
Risk management 
19
Principal risks and  
uncertainties 
20
Corporate responsibility statement   22

08

RESTORE plc  Annual Report and Accounts 2017

Our markets

The areas in which we operate are coherent: Records Management, 
Shredding and Digital (primarily scanning) are all elements of Document 
Management which together with the activities of our Relocation division 
share a similar customer base where our services are generally procured 
by the same team or individual.

We have nationwide coverage and all of our businesses operate on the 
same Customer Relationship Management system, which enables cross-
selling whose effectiveness can be constantly monitored.

Document Management

Records Management 

Shredding 

Digital 

Worth an estimated £500 million per 
year, the UK market of this global 
industry has been established for over 
thirty years and continues to grow at 
an estimated 4% per year.

The UK secure shredding and recycling 
market is estimated to be worth £280 
million per year.

Sales are generated from two sources:

High barriers to entry are generated by 
efficiencies of scale, the investment 
required to meet increasingly higher 
regulatory standards and the difficulty 
in acquiring new customers who can 
see little benefit in changing suppliers. 
Operators with scale in a market such 
as the UK benefit from being able to 
provide full geographical coverage,  
as well as space and cost savings.

As one of the two leading records 
management businesses in the UK, 
we offer national coverage from 
forty-five sites and one of our core 
differentiators is understanding 
the specific requirements of UK 
customers. We continue to build 
scale, manage costs to drive operating 
margins and increase revenues 
through market consolidation  
and cross-selling.

• 

• 

the collection and secure 
destruction of documents

sales of baled, shredded material 
for recycling into products such  
as tissues

Demand for secure destruction 
continues to grow, particularly to meet 
the latest General Data Protection 
Regulations which come into force 
in May 2018.

The key factor driving profitability in 
shredding is route density: the more 
customers a shredding business 
has, the more efficient its collection 
scheduling should be. For smaller 
operators, it is uneconomic to service 
large customers with branches with  
a wide geographical spread.

Restore Datashred is one of the two 
leaders in the UK shredding market. 
The business has fourteen sites 
providing nationwide on-site and  
off-site services.

It is difficult to assess the size of 
the UK digitisation market because 
different types of businesses provide 
document imaging services, ranging 
from scanning bureaux to business 
process outsourcing, reprographics 
and process consultants. An estimate 
of the market could be £600–£700 
million per year.

Restore Digital’s primary operation is 
the conversion of hard copy documents 
into electronic data, through scanning 
bureaux where paperwork is prepared 
and passed through high-speed 
scanners. A key element in this process 
is investment in technology and 
machinery to minimise handling time 
and provide automated indexation; 
scale plays a significant role in being 
able to make this investment. Restore 
Digital also supplies advisory and 
supervisory services.

We are one of the two largest scanning 
businesses in the UK operating from 
six sites as well as several facilities on 
our customer sites. Much of our work 
is of a recurring, contracted nature 
such as scanning exam papers and 
major long-term projects such as the 
digitisation of health records.

Overview

Strategic Report

Governance

Financial Statements

09

Acquisitions in 2017 

9 January 2017  
Reisswolf Wales, a secure shredding business  
based in Welshpool

7 March 2017  
The remaining 17% share in our IT relocations 
business Relocom Limited

23 January 2017  
Bedfordshire-based ID Secured Limited, 
a secure shredding business, trading as 
Reisswolf London

20 February 2017  
The ITAD Works Limited, a Surrey-based  
IT recycling company

11 July 2017  
The UK-wide shredding activities of  
the Banner Group

31 July 2017  
Dorset-based records management business, 
Solutions for Archiving

14 August 2017  
Baxter Confidential Limited,  
a secure shredding and archiving  
business based in Winchester

8 September 2017  
Lombard Recycling Limited and Data Shred 
Limited, two related secure shredding 
businesses in London

Relocation

Business Relocation 

Restore Technology 

Demand for high-level corporate and 
specialist workplace relocations in 
the UK continues to remain buoyant. 
While a stable economic background is 
helpful, corporate relocation remains 
active in less favourable economic 
conditions as companies reconfigure 
their workspace.

It is a demanding market as success 
is based on sophisticated logistics 
and complex project management 
to meet customers’ mission-critical 
requirements. Relationships are long-
term, with the majority of business 
deriving from regular reconfigurations 
from existing customers.

As the number 1 provider of 
workplace relocations services 
in the UK, Restore Harrow Green 
offers  national coverage and is well 
established, with a blue chip customer 
base for whom skills in complex 
project management are essential.

Our IT Lifecycle Services, IT Relocation 
and Printer Cartridge Recycling 
businesses now operate under the 
Restore Technology banner. 

IT Lifecycle Services, formerly known 
as IT Efficient, operates in the IT 
asset recycling market where there 
is increasing focus on responsible 
handling and secure destruction of IT 
hardware. We are also providing more 
Lifecycle Services, taking responsibility 
for our customers’ hardware 
throughout its working life. 

IT Lifecycle Services has a strong 
market position, particularly in the 
insurance and financial sectors, 
providing services to five of the  
world’s leading investment banks.  
Our presence in this market has 
doubled in the last year following 
the acquisition of The ITAD Works 
in February 2017. Due to the critical 
nature of this type of service, 
customers are very reluctant to  
switch from a competent supplier.

Our IT Relocation activities, formerly 
known as Relocom, specialise in server 
and data centre relocation and offer 
other complementary services around 
IT equipment asset audit, moves 
and changes, and now equipment 
installation and deployment. It works 
closely with Restore Harrow Green, 
delivering a complete relocation 
package, and provides our IT Lifecycle 
Services business with asset recycling 
opportunities.

Restore Technology also includes 
our IT Printer Cartridge Recycling 
business, formerly know as ITP. It is the 
UK’s leading collector of empty toner 
cartridges which are collected in local 
markets and sold on in bulk to refillers 
and original equipment manufacturers 
around the world.

10

RESTORE plc  Annual Report and Accounts 2017

Our business model and strategy

We provide inter-related office support services to 
customers throughout the UK, using our proven 
acquisition-based model, resources and expertise 
to create value that is shared with our investors and 
used to fund continued growth.

BUILD MARKET 
SHARE THROUGH:
– ACQUISITIONS
– INVESTMENT
– LEVERAGING GROUP 
CUSTOMER BASE

INCREASE 
OPERATING 
MARGINS 
THROUGH:
– SCALE
– SYNERGIES

 OPERATE IN 
ATTRACTIVE 
MARKETS WITH 
GOOD MARGINS

SHARE VALUE 
CREATED WITH 
SHAREHOLDERS

REINVEST IN:
– EXISTING 
BUSINESSES
– ENTERING 
CLOSELY-RELATED 
MARKETS

11

Our Customers’ Needs  
Our market is primarily UK offices 
where we offer a range of closely 
related services. These services are 
operationally complex and mission-
critical. They generate recurring 
revenues as they are generally 
required regularly. High-quality 
performance is necessary but, if 
this is delivered, customers benefit 
from the consistency of the existing 
supplier. Our businesses benefit 
from being market leaders in sectors 
where scale generates significant cost 
effectiveness and enables larger multi-
branch customers to be serviced by a 
single supplier.

Our Customer Base 
Our customer base covers a broad 
range of both private and public sector 
entities. Examples of our market 
sector penetration includes:

90% 
of top 100 UK 
legal practices

74% 
of UK National 
Health Trusts

80% 
of FTSE 100 
companies

55% 
of local 
authorities in 
England, Wales 
and Scotland

80% 
of top 50 UK 
accountancy 
companies

Our Business Philosophy
We believe that power and 
responsibility should be locked 
together and driven as far down the 
acquisition as possible. As part of this, 
we operate a decentralised model, 
with autonomous divisions supported 
by a small head office.

Many industries, particularly business-
to-business services, are based 
around an established channel to 
market. The key advantage that our 
divisions derive from being part of the 
Restore Group is that they all share a 
similar channel to market. Through our 
long established Groupwide Customer 
Relationship Management system, we 
expect to know who the key decision 
makers are within our customers and 
to be able to offer them the other 
services that we provide.

 Our Key Resources  
and Capabilities 
• 

Competitive advantage through 
our scale, tight cost control, UK 
focus and market knowledge

• 

Longstanding customer 
relationships

•  Nationwide coverage

•  Motivated, capable people

• 

• 

• 

Efficient processing assets across 
the UK

Track record in integrating and 
improving acquisitions

Responsible leadership

Our Acquisition Strategy
Our businesses benefit from scale 
in the UK market. The services we 
supply are those where customers 
see little benefit in changing suppliers. 
Acquisitions are the logical way to 
accelerate business growth and 
create value.

The synergies we can generate from 
acquisitions means that we can offer 
the owners of the acquired businesses 
an attractive valuation while achieving 
a highly attractive return on capital for 
our investors.

We have a proven track record in 
integrating acquired businesses and 
in maintaining and improving service 
levels to our acquired customers.

Strategic ReportGovernanceFinancial StatementsOverview12

RESTORE plc  Annual Report and Accounts 2017

Chief Executive’s statement

“Much of the year-on-year growth derived from 
the first full-year contribution from PHS Data 
Solutions. But there is more to these results  
than one successful acquisition.”

Results
For the year ended 31 December 2017, 
profit before tax, exceptional items, 
amortisation of intangible assets and 
share-based payments charge was 
£31.2m, a year-on-year increase of 36% 
(2016: £23.0m). Turnover was £176.2m 
(2016: £129.4m). Earnings per share on 
an adjusted basis were up 25% at 22.4p 
(2016: 17.9p).

integration. Organic revenue growth 
across our Group ran at 7%, with all 
of our activities showing year-on-year 
growth. Overall operating margins 
across the Group were broadly flat at 
19.1%, which is a good achievement 
given that businesses acquired over 
the last two years such as PHS DS  
were all previously operating at 
margins below this. 

Much of the year-on-year growth 
derived from the first full-year 
contribution from PHS Data Solutions 
(“PHS DS”), which was acquired in 
August 2016. PHS DS has been a 
highly successful acquisition for our 
Document Management division. It 
transformed our shredding business 
into one of the two UK market leaders 
and added critical mass to both our 
records management and scanning 
businesses. But there is more to 
these results than one successful 

Document Management Division
Our Document Management division 
comprises our records management, 
shredding and scanning activities. 
It increased revenue by 41% to 
£126.9m (2016: £90.1m). Operating 
profit increased 41% to £31.0m (2016: 
£22.0m). These figures reflect the first 
full year of the successful integration 
of the PHS DS acquisition. Organic 
growth in the division was 5%.

Restore Records Management 
remains comfortably the Group’s 
largest business in terms of profit 
contribution. Operating as Restore 
Records Management, we store more 
than 15 million boxes across forty-
five UK sites, as well as storing other 
ancillary materials. The leading indicator 
of growth is annual net box growth, 
which continued to remain positive. 
Organic growth of new boxes from 
existing customers was robust and 
new business wins were also steady. 

Dividend per share (p)

Adjusted earnings per share (p)

2011

1.0p

2012

1.5p

2013

1.9p

2014

2015

2016

2017

2.4p

3.2p

4.0p

5.0p

10.5p

12.3p

2011

4.3p

2012

7.4p

2013

2014

2015

2016

2017

15.6p

17.9p

22.4p

Overview

Strategic Report

Governance

Financial Statements

13

Destruction rates were slightly higher 
than the historic trend and we continued 
to see comparatively high levels of box 
removal, driven by an ongoing long-
term exit of a major customer from an 
acquired business. Revenue growth 
was also helped by improved scope to 
increase prices to reflect rising rental and 
employment costs.

A key determinant of profitability is 
occupation rates, which were around 
93% at year-end. We have been 
successful in increasing occupancy 
rates at the acquired PHS DS sites, 
which were running at 82% at the 
time of acquisition. We vacated the 
Leyton site, which was part of the 
PHS DS acquisition, and completed 
the vacation of the Charlton and 
Bristol sites, which were respectively 
part of the Cintas and Wincanton 
acquisitions. We regularly review 
our portfolio and have a programme 
of exiting unsuitable sites as lease 
terms allow and developing more 
appropriate locations. In recent years 
we have expanded our capacity in our 
freehold site outside Bath and taken 
more former aircraft shelters at our 
site in Oxfordshire. As part of this 
programme, we are also expecting  
to expand our site in Rainham,  
East London. 

We continue to look for further 
acquisitions to consolidate our 
position as one of the two major 
records managers in the UK. During 
the year we acquired a small records 
management business in Dorset and 
also acquired some box contracts as 
part of a shredding acquisition.

the former Restore shredding sites 
have now been closed. We continue to 
invest in our operational infrastructure: 
our South London operations will 
shortly move into a new flagship site 
in Crayford, which will significantly 
increase our capacity and efficiency 
in the key London area. We are also 
relocating our branch in Livingston, 
Scotland, to a more modern site. 

The key metric for operating 
profitability in secure shredding is 
revenue generated per collection 
vehicle. It is a route-density  
business where scale has  
considerable advantages in terms of 
vehicles collecting from more sites 
in the same area, which provides 
consistent and increasing volumes 
for local processing plants. Further 
benefits derive from being one 
of the only two operators able to 
service national customers from our 
own resources. We continue to see 
significant scope for consolidating 
what is currently a highly fragmented 
and growing market.

Restore Datashred, our secure 
shredding and recycling business, 
which primarily comprises the acquired 
PHS Datashred operations, performed 
satisfactorily and showed good organic 
growth.  The UK market for shredding 
continues to grow as enterprises 
become increasingly aware of the 
importance of secure destruction. 
Demand for high-quality office paper 
for recycling also remains strong. 
Profits were in line with those expected 
at the time of the PHS DS acquisition, 
with stronger revenues balanced by 
higher than budgeted costs. During 
the year, the business moved off its 
former parent’s operating systems. 
This was a major task involving the 
creation of new operating systems and 
a new back office, significant training 
for our staff, and the education of 
customers on new processes. This 
transition had an adverse effect on 
debtor collection in the year but the 
continued revenue growth of the 
business during this testing period is 
testimony to its strength.

Restore Datashred’s organic growth 
was supplemented by several 
acquisitions that further strengthened 
its market position as one of the 
two major UK operators. Of the five 
acquisitions made during the year, only 
one acquired site has been retained 
for long-term development, and all 

Restore Digital, formerly Restore 
Scan, grew revenues and recorded 
double-digit operating profit margins, 
a significant improvement on previous 
years. It successfully executed its major 
contract for scanning exam papers in 
May and June and this contract has now 
been extended for another five years.  

14

RESTORE plc  Annual Report and Accounts 2017

Chief Executive’s statement continued

It continues to work on long-term 
partnering contracts with customers 
such as the Nuclear Decommissioning 
Authority, as well as on major 
medium-term projects, particularly 
with NHS Trusts on digitising patient 
records. It benefits from a regular flow 
of work as well as occasional short-
term one-off projects, including a 
major public sector project executed in 
the first quarter of the year.

The scanning operations of PHS 
DS have now been fully integrated, 
increasing the business’s critical 
mass and the breadth of its offering. 
Subsequent to the acquisition, sites 
in Leyton, Birmingham and a central 
London office were closed, along with 
a facility in Oldham that was closed 
after a contract for the sole customer 
that it served moved towards 
completion. We now operate from six 
sites across mainland Britain, as well as 
facilities on our customers’ sites.

In the core scanning area, we are now 
one of the two main UK operators, and 
therefore able to support a substantial 
technology-driven overhead in a 
market with many small scanning 
operators. While capacity can easily 
be brought on-stream at many of 
these smaller businesses, they are 
typically unable  to keep pace with 
technological development and 
increasingly sophisticated customer 
requirements. We have made two 
small acquisitions in this area since 
the year-end and we continue to 
believe there is considerable scope to 
consolidate this fragmented market.

The General Data Protection 
Regulations (“GDPR”), which come 
into force in May 2018, can be 
expected to put more focus on 
the importance of professional 
document management. We 
believe that, as the leading UK 
document management business 
with market-leading capabilities 
in storage, shredding and 
scanning, we are well-positioned 
to play a leading role in this 
development. We expect to 
see more major projects for our 
records management operations, 
which may in turn lead to higher 
destruction rates, particularly 
in the short-term. As a result, 
we expect strong growth in 
the shredding market, as more 
enterprises understand the need 
to ensure secure shredding of 
relevant documents, and also 
in scanning, driven by the need 
for enterprises to access their 
customer data more quickly.

Relocation Division
Our Relocation division comprises the 
leading UK office relocation business, 
Restore Harrow Green, and Restore 
Technology which is made up of our 
IT recycling businesses, formerly 
known as IT Efficient and The ITAD 
Works, our IT relocation business, 
formerly known as Relocom, and ITP, 
our toner recycling business. The 
division increased revenue by 25% 
to £49.3m (2016: £39.3m). Operating 
profit increased by 16% to £5.2m (2016: 
£4.5m). Organic growth in the division 
was a remarkable 13%.

Restore Harrow Green had another 
strong year. Our large regular 
customers remained generally busy 
and we re-secured long-term contracts 
with PwC, UBS and Anglia Ruskin 
University. We were also awarded a 
further outstanding element of the 
Ministry of Defence housing contract 
that we first secured in 2014, such 
that we are now the sole contractor. 
We undertook significant moves for a 
number of large customers, including 
Facebook, Bloomberg, Westminster 
City Council, Royal College of 
Surgeons, Provident Financial, Thales 
and NHS Dumfries & Galloway. There 
was some pressure on labour rates, 
particularly for HGV drivers, but we 
were generally able to pass additional 
costs on to our customers. We have 
moved our East London warehouse 
to a newer facility nearby. GMS, our 
international moves business, had a 
quiet year. 

Our IT Lifecycle Services business, now 
trading under the Restore Technology 
name, had an excellent year and  
traded ahead of expectations. Our 
original business, IT Efficient, had 
progressed steadily since acquisition  
in 2013 and traded strongly in 2016.  

Overview

Strategic Report

Governance

Financial Statements

15

“The General Data 
Protection Regulations 
which come into 
force in May 2018, 
can be expected to 
put more focus on 
the importance of 
professional document 
management.”

We acquired The ITAD Works in 
February 2017 and the combined 
businesses have swiftly become a 
powerful force in their marketplace. 
This is an attractive business at an 
exciting stage of its development, 
with strong demand for secure IT 
disposal and recycling and customers 
increasingly looking to us to handle 
the full lifecycle of their hardware. 
The business has many established 
customer relationships and continues 
to expand its customer base, partly 
through Restore Harrow Green and 
other Group businesses. As part 
of this, we are moving our original 
business to a more modern site in 
Bedford. Our IT Relocation business, 
formerly Relocom, produced strong 
results, helped by the major move 
for Bloomberg. Our Printer Cartridge 
Recycling business formerly ITP, which 
also now trades under the Restore 
Technology name, has undergone 
significant change over the last 18 
months and, although its market 
remains difficult, its performance has 
improved and we are hopeful that it 
will contribute to Group profits in the 
current year. 

Restore as a Group
Both our divisions and the businesses 
within them operate in the same 
market, supplying services to UK 
offices. They generally share a similar 
customer base, within which all of 
our services are typically procured 
by the same team or individual. We 
have nationwide coverage and all of 
our businesses operate on the same 
Customer Relationship Management 
system, which further binds our 
businesses together and enables cross-
selling, whose effectiveness can be 
constantly monitored. None of the main 
competitors in each of our individual 
business streams offer these other 
closely-related activities in a meaningful 
way, giving us a unique proposition 
to our customers. Furthermore, our 
focus on the UK market gives us the 
understanding of our customers’ 
specific needs and the flexibility to  
adapt our services to these needs.

We have been making steady progress 
on our cross-selling over the past few 
years. For example, over half of our 
largest 200 customers in 2014 took 
only one service from us. Last year,  
of these same customers, less than  
a quarter only took one service.

As an illustration of our penetration  
of the UK market, across our Group, 
we provide a service to:

• 

• 

• 

• 

• 

90% of the top 100 UK legal 
practices

80% of the top 50 UK accountancy 
companies

80% of FTSE-100 companies

74% of UK National Health Trusts

55% of mainland Britain local 
authorities.

Given the strong coherence of our 
businesses, we have committed to 
rebrand all of our businesses and the 
Group under the Restore banner. This 
has been driven by our operations 
rather than as a central initiative. As 
part of this, Harrow Green is being 
branded as Restore Harrow Green, with 
Restore Scan becoming Restore Digital 
and our IT Lifecycle Services and Printer 
Cartridge Recycling activities trading as 
Restore Technology. 

Outlook 
We continue to have an excellent 
platform for further growth in the UK 
office services market. Our records 
management business can be expected 
to grow steadily in the coming 
years and should make incremental 
improvements to its operating margins. 
Restore Harrow Green continues to 
build on its pre-eminent position in 
office relocation. Restore Datashred, 
Restore Digital and our IT Lifecycle 
Services business are all in strong 
positions in growing, fragmented 
markets where we would expect to play 
a role in further industry consolidation.

We will continue to pursue our 
strategy of acquisitions and organic 
growth. We are well-positioned to 
gain further market share across all of 
our businesses. Trading at the start 
of the year has been in line with our 
expectations and we look forward to 
delivering another year of progress  
in 2018.

Charles Skinner
Chief Executive 
21 March 2018

16

RESTORE plc  Annual Report and Accounts 2017

Group Finance Director’s statement

Profit Before Tax
Profit before tax from continuing 
operations for the year ended 31 
December 2017 was £9.7m (2016: 
£7.5m). The year-on-year increase in 
profitability can be attributed to;

• 

• 

• 

• 

The full year contribution of the 
PHS Data Solutions ("PHS DS") 
acquisition which completed in 
August 2016

A robust performance from the 
core Document Management 
division

Another strong performance  
from our Relocation division

This performance has been 
partially offset by an increase  
in exceptional costs.

Exceptional costs of £15.5m (2016: 
£10.3m) include the settlement of a 
proportion of the share options issued 
under the 2013 Executive Incentive 
Plan in cash (£7.2m). There were £6.7m 
(2016: £6.2m) of restructuring and 
redundancy costs which were largely 
incurred as part of the integration 
of PHS DS. This primarily consisted 
of redundancy payments, double-
running costs of roles which were 
scheduled for redundancy and double 
running costs of properties prior 
to rationalisation. The majority of 
these costs are incurred in the twelve 
months following an acquisition. 
Typically the restructuring and 
redundancy costs incurred equate 
to approximately the anticipated 
annualised cost saving. 

Amortisation of intangible assets for 
the year was £5.4m (2016: £4.4m) with 
the increase attributable to the higher 
carrying value of intangible assets. 

Reconciliation of Reported 
Operating Profit to Adjusted 
Operating Profit and Adjusted 
EBITDA

Due to the one-off nature of 
exceptional costs and the non-
cash element of certain charges 
the Directors believe that an 
adjusted measure of profit before 
tax and earnings per share provides 
shareholders with a more appropriate 
representation of the underlying 
earnings derived from the Restore 
Group’s business. The items  
adjusted for in arriving at the 
underlying adjusted profit before  
tax are as follows:

Continuing  
operations

2017 
£’m

2016 
£’m

Profit before tax

9.7

7.5

Amortisation of 
intangible assets

5.4

4.4

Exceptional items

15.5

10.3

Share-based 
payments charge

Adjusted profit  
before tax 

0.6

0.8

31.2

23.0

Continuing  
operations

Operating profit 

Amortisation of 
intangible assets

Exceptional items

Share-based 
payments charge

Adjusted operating 
profit

Depreciation

Adjusted EBITDA

2017 
£’m

12.2

5.4

15.5

2016 
£’m

9.5

4.4

10.3

0.6

0.8

33.7

6.0

39.7

25.0

4.3

29.3

Earnings Per Share (EPS)
Basic adjusted earnings per share are 
calculated as adjusted profit for the 
year less standard tax charge divided 
by the weighted average number 
of shares in issue in the year. Basic 
earnings per share reflect the actual 
tax charge which in 2016 included tax 
credits relating to the exercise of share 
options and recognition of historic 
losses due to increased certainty of 
recoverability.

Continuing  
operations

Basic adjusted 
earnings per share

Basic earnings  
per share

2017 
p

2016 
p

22.4

17.9

6.9

10.3

Overview

Strategic Report

Governance

Financial Statements

17

“As part of the Group’s strategy is to grow through 
acquisition it is essential that acquired businesses are 
restructured to integrate them fully into the Group’s 
operations and deliver the anticipated returns."

Taxation 
UK Corporation Tax is calculated at 
19.25% (2016: 20%) of the estimated 
assessable profit/(loss) for the year.  
The UK Corporation Tax rate reduced 
to 19% on 1 April 2017. The rate 
will reduce to 17% on 1 April 2020; 
accordingly, these rate reductions 
have been reflected in the deferred 
tax balance which forms part of the 
Statement of Financial Position.

Statement of Financial 
Position
Net assets increased slightly to  
£155.9m (2016: £152.1m). Goodwill and 
intangibles at 31 December 2017 were 
£193.9m (2016: £190.3m).

Property, plant and equipment totalled 
£46.1m (2016: £47.6m), comprising 
the freehold underground storage 
facilities in Wiltshire, storage racking, 
operational equipment, vehicles and 
computer systems. 

The development of additional  
storage space in the underground 
facility continued in 2017 and is now 
largely complete.

Exceptional Costs

Acquisition – 
transaction costs

Acquisition – box 
relocation and 
transport costs

Restructuring and 
redundancy costs

Other exceptional

Total

2017 
£’m

2016 
£’m

0.5

1.2

0.5

0.4

6.7

7.8

6.2

2.5

15.5

10.3

As part of the Group’s strategy is 
to grow through acquisition it is 
essential that acquired businesses are 
restructured to integrate them fully 
into the Group’s operations and deliver 
the anticipated returns. In order to give 
a suitable representation of underlying 
earnings it is appropriate to show 
these costs as exceptional along with 
any other items which are exceptional 
in nature. In the year the Group has 
continued to integrate and restructure 
the PHS Data Solutions business 
in addition to the seven smaller 
acquisitions made during the year.

Transaction costs include stamp 
duty costs and transitional service 
arrangement fees, in addition to the 
cost of legal and professional fees 
incurred as part of the acquisitions.

Box relocation and transport costs 
include the cost of uplifting boxes to 
existing facilities and the movement of 
boxes from facilities which closed as 
a result of acquisitions. In the year the 
Group completed the closure of the 
Cintas Charlton site on schedule.

Restructuring and redundancy costs 
were £6.7m in 2017. As noted above 
these primarily relate to the PHS DS 
acquisition and include:

• 

• 

• 

• 

The cost of duplicated staff  
roles during the integration  
and restructuring period

The redundancy cost of 
implementing the post 
completion staff structures

IT costs associated with the 
wind down of duplicated IT 
systems and the transfer across  
to the destination systems

Property costs associated 
with sites which are identified 
at the point of acquisition as 
being superfluous to ongoing 
requirements and where a  
credible exit strategy is clear  
to management.

Other exceptional costs include £7.2m 
related to the cash settlement of a 
proportion of share options issued 
under the 2013 Executive Incentive 
Plan. As a result of this, 1,759,073 
nil-cost options granted under the 
EIP were cancelled, thereby reducing 
the amount of ongoing share dilution. 
The Executive Directors used part 
of the cash settlement to fund the 
tax liability on the remainder of the 
options exercised.

Interest
Net finance costs amounted to 
£2.5m (2016: £2.0m) which reflects 
the increased average levels of debt 
experienced during the year as a result 
of acquisitions.

18

Group Finance Director’s statement continued

Cash Flow
The net cash inflow from operations 
was £15.7m (2016: £18.2m). However 
2017 includes a £7.9m outflow related 
to the cash settlement of EIP options 
already noted.

Net working capital usage in the year 
was £7.8m and partially reflects an 
unwind of a particularly strong end 
to 2016. The key movements can be 
summarised as:

• 

• 

A £2.1m increase in trade 
receivables in our shredding 
business. The increase has 
been driven by the transfer onto 
new IT platforms following the 
transfer away from PHS supported 
systems. We would expect the 
debtor levels to return to normal 
levels as the new teams and 
system bed down in 2018

Settlement of recharges and 
customer rebates totalling 
£1.6m that were outstanding at 
December 2016 as a result of the 
PHS Data Solutions acquisition

• 

• 

• 

An estimated reduction of £1.7m 
in other payables resulting from 
the conversion to monthly 
payments on account for VAT

Payments against property 
provisions of £1.4m. This includes 
rent and rates on the Cintas 
Charlton site of £0.6m which has 
now been successfully exited

Estimated organic growth related 
working capital of £0.9m.

Capital expenditure totalled £5.3m 
(2016: £5.2m). The Group has 
continued to invest in both the 
Scanning and Shredding businesses  
in addition to the investment required 
in our Storage business to bring the 
final chamber in the underground 
facility on stream.

Net Debt
Net debt at the end of the year was 
£78.2m (2016: £72.3m) reflecting 
the seven acquisitions undertaken 
during the year. In September we 
announced that the Group has agreed 
an extension to its bank facilities with 

its lenders. The new arrangements 
have extended the existing facilities 
through to November 2022 and in 
addition provided a further £20m 
of committed funds and a £30m 
uncommitted accordion facility. These 
facilities put us in a strong position to 
continue our growth strategy for the 
foreseeable future. 

Bank facilities at the end of the period 
totalled £110.7m comprising a £80.7m 
term loan and a £30.0m revolving 
credit facility. Total amount drawn 
against these facilities at the year end 
was £89.7m. The Group has sufficient 
headroom on its facilities at the end of 
the period to continue to fund smaller 
acquisitions as part of its strategy.

Adam Councell
Group Finance Director 
21 March 2018

Share price (p)

600

500

400

300

200

100

2011 

2012 

2013 

2014 

2015 

2016 

2017

RESTORE plc  Annual Report and Accounts 201719

Risk Management

Our Risk Committee is chaired by 
Sharon Baylay. We convene every four 
months and discuss and continue 
to assess our most significant risks. 
These include; people, property, 
infrastructure and IT, health and 
safety, financial, environmental and 
reputational risks. All of our divisions 
are represented within the Committee 
and we have updated risk registers 
completed every six months.

The Risk Committee reports 
directly to our Group Board and 
our Operations Board. We seek to 
understand our current or future 
risks and put a strategic plan in place 
should a potential area of concern 
be highlighted.

Group Board

Operations
Board

Audit  
Committee

External audit

Other activities  
e.g. Health and Safety 
audits, compliance  
inspections,  
whistleblowing,  
fraud, bribery,  
tax evasion,  
corporate criminal 
offences and MAR  
compliance

Corporate risk register

Risk Committee

Business risk  
registers

Business  
subject matter 
experts

Divisional Managing Directors 
 and Senior Managers

Document  
Management

Relocation

Risk owners

Business risks

Strategic ReportGovernanceFinancial StatementsOverview20

Principal risks and uncertainties

Risk

Potential impact

Risk mitigations

Finance and 
liquidity  

Lack of liquidity driven by lack of 
profitability, failure to meet banking 
covenants or reduced appetite from 
banks to lend impacting the continuation 
of the strategy of the Group.

All of the Group’s businesses benefit 
from high levels of recurring revenues 
and current trading is more than 
adequate to service financial obligations. 
Proforma leverage is comfortable at 2x 
EBITDA. Historically the Group has not 
had any issues in raising capital to fund 
its acquisition strategy.

Systems, 
technology  
and cyber  
attack risk

Financial and operational impact of a 
loss of systems or operational data in 
one or more of the Group’s operations 
impacting day to day services.

The Group has disaster recovery plans 
in place in all of its businesses which are 
reviewed at appropriate intervals. Data 
is backed up to secure offsite locations.

Business 
property

Damage or loss of access to business 
property through fire, flood, terrorism, 
loss of power or services.

Regular risk assessments and audits 
undertaken to ensure risks are mitigated 
as far is practical. Insurance cover is 
maintained over business property and 
cover business interruption. 

Market changes

Material change to business dynamics. 
Most notably any shift in the document 
storage market which results in a 
reduction in the volume of documents 
stored.

Business KPI’s are monitored to 
identify any potential market trends 
to enable appropriate actions to be 
taken. In the event of a reduction in 
the physical storage of documents the 
Group expects to be able to manage its 
property portfolio down over a period 
of time in line with the nature of any 
such reduction.

RESTORE plc  Annual Report and Accounts 201721

Risk

Potential impact

Risk mitigations

Material increase 
in UK business 
property costs  

Due to the high level of property costs 
in the Group, particularly in the records 
management business, a material 
increase in property costs could have  
a significant impact on the Group.

Increase in property costs are likely 
to have an impact across the markets 
that Restore operate in. As a result the 
Group expect to be able to pass on such 
increases in costs to our customers 
reasonably promptly.

HR and 
succession 
planning

Lack of succession planning across 
the Group for any potential key 
management positions.

Succession planning exercises have 
been undertaken for all of the key 
positions in the Group to identify 
potential internal development 
opportunities and where external 
appointments may be required.

Loss of 
confidential 
customer 
records

Potential financial and reputational 
impact of a loss of customer  
records/data.

The Group ensure all staff adhere to 
training guidelines and understand 
data protection legislation. Where 
appropriate vehicles are tracked 
and staff vetted. All of the Group’s 
operations maintain accreditations 
appropriate to the activities undertaken. 
The Group also maintains adequate 
insurance for such events.

Injury or 
death through 
workplace 
accidents

As many of the Group’s operations 
involve physical labour, use of 
machinery and transport, there is 
a potential exposure to accidents, 
including RIDDOR incidents.

The Group has well established training, 
accident reporting procedures, and 
processes in place to mitigate such 
risks. These are overseen by the Risk 
Committee and Group Board.

Strategic ReportGovernanceFinancial StatementsOverview22

Corporate Responsibility statement

Employee Welfare and Diversity
We seek to recruit and retain the 
best employees. Our view is that 
encouraging diversity amongst our 
workforce helps us achieve this and 
ensures we deliver the best service  
to our customers.

We believe that power and 
responsibility go hand in hand. 
Employees know what is expected 
of them and have the power to make 
decisions to meet those expectations.

We aim to ensure our workforce is 
representative of society and each 
employee feels respected and able to 
give their best.

We are committed to equality and 
fairness for all employees, and do not 
discriminate on the grounds of gender, 
gender reassignment, marital status, 
race, ethnic origin, colour, nationality, 
national origin, disability, sexual 
orientation, religion or age. 

As our Group increases in scale, we 
are able to offer greater stability, 
development and career opportunities 
to our people, but without losing the 
flexibility to treat people as individuals.

Health and Safety
Health and Safety is overseen by our 
Risk Committee and Group Board, 
and we strive continually to improve 
our performance. This year we 
implemented a new accident reporting 
system across our Document 
Management division, which has 
helped improve our training methods. 

Health and Safety Incidents

Employee Man Months

Employee Man Hours*

RIDDOR Events

Near Miss Events

Document Management

Relocation

2017

15,611

2016

9,290

2017

2016

1,225,750

1,128,173

10

23

2

18

8

4

7

2

RIDDOR events per man month

0.06%

0.02%

 RIDDOR events per man hour

0.0006% 0.0006%

*  Measured in hours due to the nature of the Relocation business

RIDDOR – Reporting of Injuries, Diseases and Dangerous Occurances Regulations 2013

Sustainability
Energy conservation, waste 
management and the prevention of 
pollution are key considerations within 
our operations. We work hard to:

• 

• 

• 

reduce consumption of materials 
and promote re-use and recycling. 
We aim to achieve 0% landfill, 
including furniture unsuitable for 
redistribution

achieve ongoing improvement 
in environmental performance 
and minimise the impact of our 
operations on the environment

•  minimise the impact of our 

buildings, structures and 
operational plant by reducing 
visibility and noise.

We support customers by helping 
them to:

•  make more efficient use of office 
space and public service facilities 
by storing documents in remote 
premises

Restore Harrow Green, IT 
Lifecycle Services and Printer 
Cartridge Recycling provide 
ways for our customers to 
contribute to charitable causes 
through donations of furniture, IT 
equipment and payments in lieu 
of cash-back programmes.

We also take steps to minimise our use 
of natural resources:

• 

• 

• 

Archive boxes: the boxes we 
use are made from material 
that is 70% recycled, along with 
responsibly sourced FSC-certified 
raw material

Fuel and fleet management: our 
modern fleet is optimised for fuel 
efficiency, and we plan routes 
to reduce fuel use and enhance 
vehicle utilisation

Energy management and recycling: 
we continue to follow the plan 
produced for us by the Carbon 
Trust to reduce our environmental 
impacts through recycling and 
reducing energy consumption. 
Through its work with Planet First, 
Restore Harrow Green has further 
reduced its carbon footprint by 
6.8% at year end 2017

We are proud of our low incident rate 
and always seek ways to improve our 
training and reporting, as employee 
welfare is at the heart of our business. 

• 

• 

improve access to important 
documents

reduce their carbon footprint and 
increase recycling

80,000 

505,000

450,000 

Tonnes of paper shredded

Paper briquettes produced

IT assets recyled

RESTORE plc  Annual Report and Accounts 201723

Group Diversity  
as at 31 December 2017

Men

Women

Board of Directors

14%

86%

Senior Management team

24%

• 

Lighting: we continue to migrate 
our storage facilities to a mix of 
ultra-low wattage LED lighting, 
very slim T5 fluorescent tubes 
and PIR sensors.

participants to find work, and our 
support for Crisis at Christmas, 
where we worked together to donate 
clothing, toiletries, food and transport 
to help them set up.

We have a 0% landfill target for  
our businesses involved with  
secure disposal:

• 

• 

• 

Shredding: In 2017 we produced 
80,000 tonnes of shredding 
materials for recycling, in addition 
to 505,000 paper briquettes from 
our shredding dust extraction 
process, which are recycled into 
paper goods

IT asset recycling: we processed 
450,000 items – from PCs to 
mobile phones – and refurbished 
them for resale or stripped them 
down to component level so 
that elements (such as precious 
metals) could be recycled

Printer cartridge collection: 
we not only collected and sent 
for remanufacture 1,200,000 
proprietary printer cartridges 
but also sent over 1,330,000 
for recycling. 

As well as providing local employment 
opportunities, our individual 
businesses also support charities 
and community groups in various 
ways. For example, Restore Harrow 
Green provided 701 metric tonnes of 
No Longer Needed assets to schools 
and local voluntary groups and offers 
services free of charge to deserving 
causes when possible.

Restore Records Management 
continues to support the Surrey 
Care Trust, which provides learning, 
training, volunteering opportunities 
and support for people held back 
through disadvantage and hardship, 
and the Willow Foundation, which 
helps people aged 16 to 40 who  
have been diagnosed with a life-
threatening illness. 

Restore Datashred have raised money 
for Share Tanzania this year, and also 
supports several regional hospices.

76%

Community and  
Charitable Initiatives
We care for the communities in 
which we work. Group initiatives 
include our work with the 
PricewaterhouseCoopers Growing 
Talent project, helping unemployed 

In addition to our Group initiatives, 
we encourage employees to support 
charities and help in our communities, 
by sponsoring fundraising efforts and 
by allowing time away from work to 
participate in events for a range of 
approved charities.

Total Employees

26%

The Strategic Report on pages 8 to 23 was approved by the Board of Directors 
on 21 March 2018 and signed on it’s behalf by

74%

Charles Skinner
Chief Executive

Adam Councell
Group Finance Director

1,200,000 

1,330,000 

 Cartridges for remanufacturing

Recycled cartridges

Strategic ReportGovernanceFinancial StatementsOverview24

RESTORE plc Annual Report and Accounts 2017

Our key principle 
is that power and 
responsibility go 
hand in hand. Our 
people know what 
is expected of them 
and we give them the 
power to make their 
own decisions.

Overview

Strategic Report

Governance

Financial Statements

25

Governance
Board of Directors 

Directors’ report 

Corporate governance statement 

Directors’ remuneration report 

Statement of Directors’  
responsibilities 

Independent auditor’s report 

26

28

30

32

34

35

26

Board of Directors

Martin Towers
Aged 65, Non-Executive Chairman

Charles Skinner
Aged 57, Chief Executive

Adam Councell
Aged 39, Group Finance Director

Charles Skinner was appointed Chief 
Executive of the Group on 8 June 
2009. Charles was previously Chief 
Executive of Johnson Service Group 
plc and Brandon Hire plc, prior to 
which he was at SG Warburg, 3i plc 
and Editor of Management Today. 
Charles has 20 years’ experience as 
Chief Executive of quoted companies, 
all operating in the business to 
business service sector.

Adam Councell was appointed Group 
Finance Director on 18 June 2012. 
Previously, he worked at Whitbread 
plc before moving to Milward Brown 
Precis, a subsidiary of WPP plc. 
Subsequently joining Rentokil Initial 
plc, Adam was Commercial Director 
of the Business and Industry division, 
Finance Director of Catering and 
Hospitals division and latterly UK 
Business Services division.

Martin was appointed Chairman 
in January 2018 having joined the 
Board as a Non-Executive Director 
in September 2017. Martin is Senior 
Independent Director of RPC Group 
plc, and Non-Executive Chairman of 
Tyman plc, and Norcros plc. Martin 
was Group Finance Director of Kelda 
Group plc from 2003 until 2008 and 
was previously Group Finance Director 
of McCarthy & Stone plc, The Spring 
Ram Corporation plc and Allied Textile 
Companies plc. Martin served as Chief 
Executive of Spice plc from 2009 until 
its sale to Cinven in 2010 and was Non-
Executive Director of Homestyle Group 
plc from 2004 to 2006 and KCOM 
Group plc from 2009 to 2015.

RESTORE plc  Annual Report and Accounts 201727

Stephen Davidson
Aged 62, Non-Executive Director

James Wilde 
Aged 64, Non-Executive Director

Sharon Baylay
Aged 49, Non-Executive Director

Stephen Davidson joined the Board on 
8 January 2014. He is Non-Executive 
Chairman of Datatec Limited, PRS 
for Music and Actual Experience plc. 
Stephen is also Non-Executive Director 
of Informa plc and Jaywing plc. 
Formerly, Stephen was Chief Financial 
Officer then Chief Executive officer 
of Telewest Communications plc and 
Vice Chairman of investment banking 
at WestLB Panmure. Stephen is also 
Chairperson of the Group’s  
Audit Committee.

James Wilde joined the Board on  
1 June 2014. He has previously been 
Non-Executive Chairman of several 
support services and manufacturing 
businesses, including NSL Services 
Group, Deb Group Limited, Zenith 
Vehicle Contracts Group Limited, 
ATPI Limited and Allied Glass Group 
Limited. He was on the Board of the 
Navy Army and Air Force Institutes 
for six years and spent much of his 
executive career at Securiguard Group 
plc and Rentokil Initial plc, where he 
was Chief Executive.

Sharon Baylay joined the Board on 
10 September 2014. She is a Non-
Executive Director of ITE Group plc 
and Market Tech Holdings Ltd and 
Chairman of Exclaimer Ltd. She was 
Marketing Director and main Board 
Director of the BBC, responsible 
for Marketing Communications and 
Audiences, and spent much of her 
career at Microsoft, as Board Director 
of Microsoft UK and Regional General 
Manager of MSN International. Sharon 
is also Chairperson of the Group’s  
Risk Committee.

Strategic ReportGovernanceFinancial StatementsOverview28

Directors’ report

Restore plc is a public limited company quoted on AIM, 
incorporated and domiciled primarily in the United 
Kingdom where the vast majority of trading in Document 
Management and Relocation occurs.

Share Capital and Substantial Shareholdings
Full details of the authorised and issued share capital of the 
Company are set out in note 22 to the financial statements.

The Directors present their report together with the audited 
financial statements for the year ended 31 December 2017.

At 20 March 2018 the Company had been notified of 
the following interests amounting to 3% or more of the 
Company’s issued share capital:

The corporate governance statement on pages 30 and 31 
also form part of this Directors’ report.

Review of the Business
The Strategic Report on pages 8 to 23 provide a review 
of the business, the Group’s trading for the year ended 
31 December 2017, key performance indicators and an 
indication of future developments.

Result and Dividend
The Group has reported its Consolidated Financial 
Statements in accordance with International Financial 
Reporting Standards as adopted by the European 
Union. The Group’s results for the year are set out in the 
Consolidated statement of comprehensive income on  
page 40.

The Directors recommend a final dividend for the year of 
3.33p per share payable on 6 July 2018 (2016: 2.67p per 
share). An interim dividend of 1.67p was paid during the 
year (2016: 1.33p). The estimated final dividend to be paid  
is £3.7m (2016: £3.0m).

Directors
The Directors of the Group during the year were:

Executive
Charles Skinner (Chief Executive) 

Adam Councell (Group Finance Director)

Independent Non-Executive 
Martin Towers (Chairman – appointed 1 January 2018, 
appointed as Director 1 September 2017)

Sir William Wells (previously Chairman – retired 31 
December 2017, retired as Director 13 March 2018)

Stephen Davidson

James Wilde 

Sharon Baylay 

The biographical details of the Directors are given  
on pages 26 and 27.

Directors’ remuneration, share options, long-term 
executive plans, pension contributions, benefits and 
interests are set out in the Directors’ remuneration report 
on pages 32 and 33. The Company maintains liability 
insurance for its Directors and Officers.

Octopus Investments

Hargreave Hale

BlackRock Investment  
Management UK

Old Mutual Global Investors

Slater Investments

Charles Stanley & Co Limited

Number of 
5p ordinary 
shares

Percentage 
of issued 
share capital

11,963,459

11,522,052

10.6%

10.2%

8,007,774

6,828,434

5,814,650

4,077,995

7.1%

6.0%

5.1%

3.6%

3.3%

Royal London Asset Management

3,731,309

Property Values
The Directors are aware that a significant difference 
may exist between market and book values, as shown 
in the Consolidated statement of financial position at 
31 December 2017, for the Group’s freehold properties,  
all of which have a market value in excess of the book  
value recorded. The Directors believe that this excess  
is in the region of £10.9m.

Employee Involvement process
The Directors believe that the involvement of employees 
is an important part of the business culture, are its most 
important asset and contribute to the successes achieved 
to date (view our Corporate responsibility statement on 
pages 22 and 23).

Equal Opportunities
The Group is committed to eliminating discrimination and 
encouraging diversity. Its aim is that each employee is 
able to perform to the best of their ability. The Group will 
not make assumptions about a person’s ability to carry 
out their work, for example on their ethnic origin, gender, 
sexual orientation, marital status, religion or beliefs, age  
or disability.

Disabled Employees
In the event of an employee becoming disabled, 
every effort is made to retain them in order that their 
employment with the Group may continue. It is the  
policy of the Group that training, career development  
and promotion opportunities should be available to  
all employees. 

RESTORE plc  Annual Report and Accounts 201729

Annual General Meeting
The notice of the Annual General Meeting to be held  
on 21 May 2018 is set out on pages 91 to 94.

Approval
This Directors’ report was approved on behalf of the  
Board on 21 March 2018.

Sarah Waudby
Company Secretary 
21 March 2018

Environmental Policy
Maintaining and improving the quality of the environment 
in which we live is an important concern for the Group, 
our staff, customers, suppliers, sub-contractors and 
communities. We have adopted high standards of 
environmental practices and aim to minimise our impact  
on the environment wherever this is practical. In 
particular, we comply with, and endeavour to exceed 
the requirements of all laws and regulations relating to 
the environment. For further details see our Corporate 
responsibility statement on pages 22 and 23.

Health and Safety
The Group recognises the importance of maintaining high 
standards of health and safety for everyone working within 
our business and also for anyone who may be affected by 
our business. Further details on health and safety are given 
on page 22.

Political and Charitable Donations 
Donations of £10,000 were made by the Group for 
charitable purposes during the year (2016: £10,000).  
The Group does not make political donations. Further 
details on our charitable initiatives are given on page 23.

Financial Risk Management
Information in respect of the financial risk management 
objectives and policies of the Group, is contained in note 3, 
and detailed in the Group Finance Director’s statement. 

Statement, as to Disclosure of Information  
to Auditors
The Directors in office on 21 March 2018 have confirmed 
that, as far as they are aware, there is no relevant audit 
information of which the auditor is unaware. Each of the 
Directors have confirmed that they have taken all steps 
that they ought to have taken as Directors in order to make 
themselves aware of any relevant audit information and to 
establish that it has been communicated to the auditor.

Post Balance Sheet Events and Future 
Developments
Details of post balance sheet events are given in note 34 
of the financial statements. The Board intends to continue 
to pursue its business strategy as outlined in the Strategic 
Report on pages 8 to 23.

Strategic ReportGovernanceFinancial StatementsOverview30

Corporate governance statement

The policy of the Board is to manage the affairs of the Company having regard to Quoted Company Alliance. The Directors 
support the principles underlying these requirements insofar as is appropriate for a group of the size of Restore plc.

The Board of Directors
The Group is led and controlled by the Board comprising two Executive Directors and four Non-Executive Directors.

Board meetings are held on a regular basis and no significant decision is made other than by the Directors.

All Directors participate in the key areas of decision-making, including the appointment of new directors. There is no 
separate Nomination Committee. The Board receives timely information on all material aspects of the Group to enable it 
to discharge its duties.

All Directors submit themselves for re-election at the Annual General Meeting at regular intervals. The following meetings 
were attended by the Directors during the year:

Number of  
Board meetings 

Total 11

Number of Audit  
Committee meetings

Number of Remuneration 
Committee meetings 

 Total 2

Total 1

Executive Directors

Charles Skinner

Adam Councell

Non-Executive Directors

Martin Towers*

Sir William Wells**

Stephen Davidson

James Wilde

Sharon Baylay

* 

appointed on 1 September 2017  

**  retired on 13 March 2018

11

11

5

11

11

11

11

2

2

1

2

2

2

2

–

–

1

1

1

1

1

The Executive Directors are not members of the Audit Committee or Remuneration Committee but may attend the 
meetings as a guest of the Chair of the committee.

Directors’ Remuneration
The Company has an established Remuneration Committee.

Details of the remuneration of each Director are set out in the Remuneration report on pages 32 and 33.

Accountability and Audit
The Company has established an Audit Committee comprising the Chairman and Non-Executive Directors who are 
responsible for reviewing the scope and results of the audit, its cost effectiveness and the independence and objectivity 
of the auditor. A key responsibility of the Audit Committee during the year was overseeing the tender for the role of 
external auditors. The tender was completed in late 2017, and based upon the Audit Committee’s recommendation, the 
Board is proposing that shareholders approve that PricewaterhouseCoopers LLP be appointed, effective from the 2018 
Annual General Meeting.

The Audit Committee would like to thank each firm that participated in the tender and specifically to thank RSM UK Audit 
LLP on the Board’s behalf, for their significant contribution to Restore over the years.

RESTORE plc  Annual Report and Accounts 2017 
31

Relations with Shareholders
The Chief Executive and the Group Finance Director are the Company’s principal contact for investors, fund managers, the 
press and other interested parties. The Company meets regularly with its large investors and institutional shareholders 
who along with analysts are invited to meetings by the Company after the announcement of the Company’s results. 
The Company conducts bi-annual investor roadshows in the UK. At the Annual General Meeting, investors are given the 
opportunity to question the entire Board.

Internal Control
The Board acknowledges its responsibility for establishing and monitoring the Group’s systems of internal control. 
Although no system of internal control can provide absolute assurance against material mis-statement or loss, the 
Group’s systems are designed to provide the Directors with reasonable assurance that problems are identified on a timely 
basis and dealt with appropriately.

The key procedures that have been established and which are designed to provide effective control are as follows:

Management structure – the Board meets regularly to discuss all issues affecting the Group.

Investment appraisal – the Group has a clearly defined framework for investment appraisal and approval is required by the 
Board where appropriate.

The Board regularly reviews the effectiveness of the systems of internal control and considers the major business risks 
and the control environment. No significant control deficiencies have come to light during the year and no weakness in 
internal financial control has resulted in any material losses, contingencies or uncertainties which would require disclosure 
as recommended by the Turnbull guidance for Directors on reporting on internal financial control.

The Board considers that, in light of the control environment described above, there is no current requirement for a 
separate internal audit function. The Board will continue to review the need to put in place an internal audit function.

Going Concern
As more fully explained in note 2, having made appropriate enquiries and having examined the major areas which could 
affect the Group’s financial position, the Directors are satisfied that the Group has adequate resources to continue in 
operation for the foreseeable future.

Strategic ReportGovernanceFinancial StatementsOverview32

Directors’ remuneration report

Remuneration Committee
The Company has an established remuneration committee consisting of the Chairman and the Non-Executive Directors. 
The Chairman and Non-Executive Directors are responsible for the consideration and approval of the terms of service, 
remuneration, bonuses, share-based incentives and other benefits of the Executive Directors. All decisions made are 
after giving due consideration to the size and nature of the business and the importance of retaining and motivating 
management. The committee meets at least once a year and at other times as appropriate.

Directors’ Contracts and Letters of Appointment
The Company’s policy on Executive Directors’ service contracts is that, in line with the best practice provisions of the UK 
Corporate Governance code, they are to be terminable by the Company on twelve or six months notice.

Executive Directors

Charles Skinner

Adam Councell

Date of contract

Notice period

8 June 2009

1 May 2012

12 months

6 months

The Non-Executive Directors do not have service contracts but have letters of appointment.

Non-Executive Directors

Martin Towers*

Sir William Wells**

Stephen Davidson

James Wilde

Sharon Baylay

* 

appointed on 1 September 2017 

**  retired on 13 March 2018

Directors’ Emoluments 
The aggregate emoluments of the Directors of the Company were:

Date of Letter

Notice period

10 August 2017

8 June 2009

8 January 2014

28 March 2014

12 August 2014

3 months

3 months

3 months

3 months

3 months

£’000

Executive Directors

Charles Skinner

Adam Councell

Non-Executive Directors

Martin Towers*

Sir William Wells **

Stephen Davidson

James Wilde

Sharon Baylay

* 

appointed on 1 September 2017 

**  retired on 13 March 2018

£’000

Executive Directors

Charles Skinner

Adam Councell
Non-Executive Directors

Sir William Wells 

Stephen Davidson

James Wilde

Sharon Baylay

Salary & Fees

Benefits

Pension  
Costs

Subtotal  
2017

510

243

15

75

50

45

50

988

2

12

–

–

–

–

–

14

–

27

–

–

–

–

–

27

Long-term 
incentive 
vesting

6,676

2,225

–

–

–

–

–

Total  
2017

7,188

2,507

15

75

50

45

50

512

282

15

75

50

45

50

1,029

8,901

9,930

Salary & Fees

Benefits

Pension  
Costs

Subtotal 
2016

475

227

70

45

40

42

899

4

1

–

–

–

–

5

–

25

–

–

–

–

25

479

253

70

45

40

42

929

Long-term 
incentive 
vesting

6,706

888

Total  
2016

7,185

1,141

2,610

2,680

–

–

–

45

40

42

10,204

11,133

RESTORE plc  Annual Report and Accounts 201733

Directors’ Interests in Shares and Options
The beneficial interests of the Directors who were in office at 31 December 2017 in the shares of the Company (including 
family interests) were as follows:

Number of ordinary shares of 5p each  
2017

Number of ordinary shares of 5p each  
2016

Charles Skinner

Adam Councell

Martin Towers

Sir William Wells (retired 13 March 2018)

Stephen Davidson

James Wilde

Sharon Baylay

1,538,560

292,213

5,000

352,553

–

–

–

1,098,792

145,623

–

352,553

–

–

–

As at 20 March 2018 there has been no change in any of the above holdings. 

The Directors believe that the success of the Group will depend to a high degree on the future performance of the 
management team. The Company has established share-based incentive arrangements which will reward the Directors 
when shareholder value is created, thereby aligning the interests of the management directly with those of the shareholders.

Restore Share-based Incentives
The following options have been granted to employees within the Group during the year:

Date of Grant

11 January 2017

18 February 2017

26 May 2017

11 September 2017

Number of 
ordinary shares  
of 5p each

75,000

50,000

Exercise price

Date from which 
exercisable

Expiry date

380.0p

11 January 2020

11 January 2027

387.0p

18 February 2020

18 February 2027

100,000

414.0p

26 May 2020

26 May 2027

350,000

516.0p

11 September 2020

11 September 2027

Granted

75,000

50,000

100,000

350,000

The share options granted have no performance conditions. See note 28 for details of the grant.

The closing price for Restore plc shares at 31 December 2017 was 588.5p. During the year the market price of the 
Company’s ordinary shares ranged between 350.2p and 588.5p.

On 26 November 2016 the performance conditions under the Executive Incentive Plan (EIP) were met and the 
performance units held by the Directors were converted into nil-cost options which were granted on 5 December 2016.

On 13 April 2017 the Directors decided to exercise the nil-cost options granted which were currently exercisable. 

Of the 2,345,431 nil-cost options exercised, the Company elected to settle 75% of the value in cash, calculated according to the 
closing price on 12 April 2017 of 379.5p. As a result of this 1,759,073 nil-cost options granted under the EIP have been cancelled. 
The Executive Directors used part of the cash settlement to fund the tax liability on the exercise and hold the balance of 439,768 
(Charles Skinner) and 146,590 (Adam Councell) in the new ordinary shares of 5p which admitted on 21 April 2017.

The options held at 31 December 2017 were as follows:

Number of  
nil-cost 
options

Date from  
which exercisable

2017  

Expiry date

Number of  
nil-cost  
options

Date from  
which exercisable

2016  

Expiry date

Charles Skinner

–

5 December 2016 26 November 2023

1,759,073

5 December 2016 26 November 2023

Charles Skinner

879,536 26 November 2017 26 November 2023

879,536 26 November 2017 26 November 2023

Charles Skinner

879,536 26 November 2018 26 November 2023

879,536 26 November 2018 26 November 2023

Adam Councell

–

5 December 2016 26 November 2023

586,358

5 December 2016 26 November 2023

Adam Councell

293,179 26 November 2017 26 November 2023

293,179 26 November 2017 26 November 2023

Adam Councell

293,178 26 November 2018 26 November 2023

293,178 26 November 2018 26 November 2023

By order of the Board

Martin Towers
Chairman of the Remuneration Committee
21 March 2018

Strategic ReportGovernanceFinancial StatementsOverview34

Statement of Directors’ responsibilities

The Directors are responsible for preparing the Annual report, the Strategic report, the Directors’ report and the financial 
statements in accordance with applicable law and regulations.

Company law requires the Directors to prepare Group and Company financial statements for each financial year. 
The Directors are required by the Alternative Investment Market rules of the London Stock Exchange to prepare Group 
financial statements in accordance with International Financial Reporting Standards (IFRS) as adopted by the European 
Union (EU) and have elected under company law to prepare the Company financial statements also in accordance with 
IFRS. The Group financial statements are required by law and IFRS adopted by the EU to present fairly the financial 
position and performance of the Group; the Companies Act 2006 provides in relation to such financial statements  
that references in the relevant part of that Act to financial statements giving a true and fair view are references to  
their achieving a fair presentation.

Under company law the Directors must not approve the financial statements unless they are satisfied that they give a true 
and fair view of the state of affairs of the Group and the Company and of the profit or loss of the Group for that period.

In preparing each of the Group and Company financial statements, the Directors are required to:

• 

select suitable accounting policies and then apply them consistently

•  make judgements and accounting estimates that are reasonable and prudent

• 

• 

for the Group and Company financial statements, state whether they have been prepared in accordance with IFRS 
adopted by the EU

prepare the financial statements on the going concern basis unless it is inappropriate to presume that the Group and 
the Company will continue in business.

The Directors are responsible for keeping adequate accounting records that are sufficient to show and explain the Group’s 
and the Company’s transactions and disclose with reasonable accuracy at any time the financial position of the Group and 
the Company and enable them to ensure that the financial statements comply with the Companies Act 2006. They are 
also responsible for safeguarding the assets of the Group and the Company and hence for taking reasonable steps for  
the prevention and detection of fraud and other irregularities.

The Directors are responsible for ensuring the Annual Report and the financial statements are made available on 
a website. Financial statements are published on the Group’s website in accordance with legislation in the United 
Kingdom governing the preparation and dissemination of financial statements, which may vary from legislation in other 
jurisdictions. The maintenance and integrity of the Group’s website is the responsibility of the Directors. The Directors’ 
responsibility also extends to the ongoing integrity of the financial statements contained therein.

Legislation in the United Kingdom governing the preparation and dissemination of financial statements may differ from 
legislation in other jurisdictions.

RESTORE plc  Annual Report and Accounts 201735

Independent auditor’s report 
to the Members of Restore plc

Opinion on financial statements
We have audited the financial statements of Restore plc (the ’parent Company’) and its subsidiaries (the ‘Group’) for the 
year ended 31 December 2017 which comprise Consolidated statement of comprehensive income, Consolidated and 
Company Statement of Changes in Equity, Consolidated and Company Statement of Financial Position, Consolidated and 
Company Statement of Cash Flows and notes to the financial statements, including a summary of significant accounting 
policies. The financial reporting framework that has been applied in their preparation is applicable law and International 
Financial Reporting Standards (IFRSs) as adopted by the European Union and, as regards the parent Company financial 
statements, as applied in accordance with the provisions of the Companies Act 2006.

In our opinion:

• 

• 

• 

• 

the financial statements give a true and fair view of the state of the Group’s and of the parent Company’s affairs as at 
31 December 2017 and of the Group’s profit for the year then ended; 

the Group financial statements have been properly prepared in accordance with IFRSs as adopted by the European 
Union; 

the parent Company financial statements have been properly prepared in accordance with IFRSs as adopted by the 
European Union and as applied in accordance with the provisions of the Companies Act 2006; and

the financial statements have been prepared in accordance with the requirements of the Companies Act 2006

Basis for opinion
We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law.  
Our responsibilities under those standards are further described in the Auditor’s responsibilities for the audit of 
the financial statements section of our report. We are independent of the Group in accordance with the ethical 
requirements that are relevant to our audit of the financial statements in the UK, including the FRC’s Ethical Standard as 
applied to listed entities, and we have fulfilled our other ethical responsibilities in accordance with these requirements.  
We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Conclusions relating to going concern 
We have nothing to report in respect of the following matters in relation to which the ISAs (UK) require us to report to you 
where:

• 

• 

the Directors’ use of the going concern basis of accounting in the preparation of the financial statements is not 
appropriate; or 

the Directors have not disclosed in the financial statements any identified material uncertainties that may cast 
significant doubt about the Group’s or the parent Company’s ability to continue to adopt the going concern basis  
of accounting for a period of at least twelve months from the date when the financial statements are authorised  
for issue.

Key audit matters
Key audit matters are those matters that, in our professional judgment, were of most significance in our audit of the 
financial statements of the current period and include the most significant assessed risks of material misstatement 
(whether or not due to fraud) that we identified. These matters included those which had the greatest effect on: the 
overall audit strategy, the allocation of resources in the audit; and directing the efforts of the engagement team. These 
matters were addressed in the context of our audit of the financial statements as a whole, and in forming our opinion 
thereon, and we do not provide a separate opinion on these matters.

Goodwill and intangible asset 
Risk:
As at 31 December 2017 the Group carries £192.3m of goodwill and intangible assets in respect of past acquisitions.  
The recoverability of the goodwill arising on these acquisitions is dependent on individual businesses acquired sustaining 
sufficient profitability in the future. Due to the inherent uncertainty involved in forecasting future cash flows and selection 
of an appropriate discount rate, which are the basis of the assessment of recoverability, this is a significant risk area that 
our audit is focused on. 

Refer to note 12 to the financial statements for the disclosures relating to the goodwill and the related impairment 
calculations.

Strategic ReportGovernanceFinancial StatementsOverview36

Independent auditor’s report continued
to the Members of Restore plc

Our response:
Our audit procedures included testing of the discounted cash flow model, challenging the judgements and assumptions 
used by management in the calculation and performing sensitivity analysis on the cash flow model.

We have used our knowledge of comparable companies and market data to challenge the assumptions, in particular 
the inputs and methodology in determining the discount rate used to calculate the present value of projected future 
cash flows.

We considered the historical accuracy of key assumptions by comparing the accuracy of the previous estimates of 
profitability to the actual amounts realised. We assessed management’s sensitivity analysis of key assumptions, including 
the forecast profitability and the discount rate and considered whether the disclosures around the sensitivity of the 
outcome of the impairment assessment to changes in key assumptions were adequate and properly reflected the risks 
inherent in the valuation of goodwill. We also considered whether the disclosures regarding the sensitivity of the outcome 
of the impairment assessment to reasonably possible changes in key assumptions were adequate and properly reflected 
in the financial statements.

Exceptional items
Risk:
The Group discloses exceptional items separately by virtue of their size or incidence to enable a full understanding of 
the Group’s financial performance. As set out in the Group’s accounting policy, transactions which may give rise to 
exceptional items are principally; integration and other restructuring costs, redundancy costs, provisions made in respect 
of onerous leases, acquisition costs relating to business combinations, and national insurance costs on the exercise of 
share options.

The nature of these items is such that management judgement is applied in determining whether costs are exceptional or 
operational in nature, in particular, additional personnel and premises costs incurred following new acquisitions, where it 
can take some time for the optimal levels of staffing and sites to be achieved. 

Refer to note 5 to the financial statements for an analysis of exceptional items recognised. 

Our response:
Our procedures included auditing the breakdown of the Groups exceptional items. We held discussions with management 
to determine the reasoning behind classification of the balances as exceptional, including the assumptions and 
judgements behind these decisions. 

We challenged management on key assumptions and judgements used, particularly in relation to post acquisition 
personnel and premises costs. We also compared management’s reasoning for consistency with the Groups accounting 
policy, as per note 2 of the Groups financial statements.

We considered whether the disclosures regarding the exceptional items were adequate and properly reflected in the 
financial statements.

Our application of materiality
When establishing our overall audit strategy, we set certain thresholds which help us to determine the nature, timing 
and extent of our audit procedures and to evaluate the effects of misstatements, both individually and on the financial 
statements as a whole. During planning we determined a magnitude of uncorrected misstatements that we judge would 
be material for the financial statements as a whole (FSM). During planning FSM was calculated as £2,800,000, which 
was not changed during the course of our audit. We agreed with the Audit Committee that we would report to them all 
unadjusted differences in excess of £10,000, as well as differences below those thresholds that, in our view, warranted 
reporting on qualitative grounds. 

Other information
The other information comprises the information included in the Annual Report set out on pages 1 to 34, other than the 
financial statements and our auditor’s report thereon. The Directors are responsible for the other information. 

Our opinion on the financial statements does not cover the other information and, except to the extent otherwise 
explicitly stated in our report, we do not express any form of assurance conclusion thereon. In connection with our audit 
of the financial statements, our responsibility is to read the other information and, in doing so, consider whether the other 
information is materially inconsistent with the financial statements or our knowledge obtained in the audit or otherwise 
appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we 
are required to determine whether there is a material misstatement in the financial statements or a material misstatement 
of the other information. 

RESTORE plc  Annual Report and Accounts 201737

If, based on the work we have performed, we conclude that there is a material misstatement of the other information,  
we are required to report that fact. We have nothing to report in this regard.

Opinions on other matters prescribed by the Companies Act 2006
In our opinion, based on the work undertaken in the course of the audit:

• 

• 

the information given in the Strategic Report and the Directors’ Report for the financial year for which the financial 
statements are prepared is consistent with the financial statements; and

the Strategic Report and the Directors’ Report have been prepared in accordance with applicable legal requirements.

Matters on which we are required to report by exception
In the light of the knowledge and understanding of the Group and the parent Company and their environment obtained in 
the course of the audit, we have not identified material misstatements in the Strategic Report or the Directors’ Report

•  We have nothing to report in respect of the following matters in relation to which the Companies Act 2006 requires 

us to report to you if, in our opinion:

• 

• 

• 

adequate accounting records have not been kept by the parent Company, or returns adequate for our audit have not 
been received from branches not visited by us; or 

the parent Company financial statements are not in agreement with the accounting records and returns; or 

certain disclosures of Directors’ remuneration specified by law are not made; or 

•  we have not received all the information and explanations we require for our audit. 

Responsibilities of Directors
As explained more fully in the Directors’ responsibilities statement set out on page 34, the Directors are responsible for 
the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal 
control as the directors determine is necessary to enable the preparation of financial statements that are free from 
material misstatement, whether due to fraud or error.

In preparing the financial statements, the Directors are responsible for assessing the Group’s and the parent Company’s 
ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going 
concern basis of accounting unless the Directors either intend to liquidate the Group or the parent Company or to cease 
operations, or have no realistic alternative but to do so. 

Auditor’s responsibilities for the audit of the financial statements
Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from 
material misstatement, whether due to fraud or error, and to issue an auditor’s report that includes our opinion. 
Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with 
ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are 
considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic 
decisions of users taken on the basis of these financial statements. 

A further description of our responsibilities for the audit of the financial statements is located on the Financial Reporting 
Council’s website at: http://www.frc.org.uk/auditorsresponsibilities. This description forms part of our auditor’s report.

This report is made solely to the Company’s members, as a body, in accordance with Chapter 3 of Part 16 of the 
Companies Act 2006. Our audit work has been undertaken so that we might state to the Company’s members those 
matters we are required to state to them in an auditor’s report and for no other purpose. To the fullest extent permitted 
by law, we do not accept or assume responsibility to anyone other than the Company and the Company’s members as a 
body, for our audit work, for this report, or for the opinions we have formed.

Mark Harwood 
Senior Statutory Auditor 
For and on behalf of RSM UK Audit LLP, Statutory Auditor 
Chartered Accountants 
25 Farringdon Street 
London, EC4A 4AB 
21 March 2018

Strategic ReportGovernanceFinancial StatementsOverview38

RESTORE plc Annual Report and Accounts 2017

We focus on retaining 
our customers 
through a first-class 
service and cross-
selling the services 
we offer, helping our 
customers to deliver 
their objectives, 
and use our 
comprehensive CRM 
system to identify 
such opportunities.

Overview

Strategic Report

Governance

Financial Statements

39
39

Financial statements
Consolidated statement of comprehensive income  40

Consolidated statement of financial position  

Consolidated statement of changes in equity  

Consolidated statement of cash flows  

Notes to the Group financial statements  

Company statement of financial position 

Company statement of changes in equity  

Company statement of cash flows 

Company accounting policies 

Notes to the Company financial statements 

41

42

43

44

76

77

78

79

80

Strategic ReportOverviewGovernance40

Consolidated statement of comprehensive income
For the year ended 31 December 2017

Revenue

Cost of sales

Gross profit

Administrative expenses

Amortisation of intangible assets

Exceptional items

Operating profit

Finance costs

Profit before tax

Income tax (charge)/credit

Profit and total comprehensive income for the year from continuing operations

Profit from discontinued operations

Attributable to owners of the parent

Earnings per share attributable to owners of the parent (pence)

Total – basic

Total – diluted

Continuing operations – basic

Continuing operations – diluted

Discontinued operations – basic

Discontinued operations – diluted

Year ended 
 31 December  
2017 
£'m

Year ended 
31 December 
2016 
£'m

Note

4

6

6

12

5

7

8

4

9

176.2

(108.9)

67.3

(34.2)

(5.4)

(15.5)

12.2

(2.5)

9.7

(1.9)

7.8

–

7.8

6.9p

6.7p

6.9p

6.7p

–

–

129.4

(81.6)

47.8

(23.6)

(4.4)

(10.3)

9.5

(2.0)

7.5

3.1

10.6

7.7

18.3

17.8p

16.9p

10.3p

9.8p

7.5p

7.1p

The reconciliation between the statutory results shown above and the non-GAAP adjusted measures are shown below:

Operating profit

Adjustments for:

Amortisation of Intangible assets 

Exceptional Items

Share-based payments charge

Adjustments

Adjusted operating profit 

Depreciation of property, plant and equipment

Earnings before interest, taxation, depreciation, amortisation  
and exceptional items (EBITDA)

Profit before tax

Adjustments (as stated above)

Adjusted profit before tax 

Year ended 
 31 December  
2017 
£'m

Year ended 
31 December 
2016 
£'m

Note

9

9

9

9

6

12.2

5.4

15.5

0.6

21.5

33.7

6.0

39.7

9.7

21.5

31.2

9.5

4.4

10.3

0.8

15.5

25.0

4.3

29.3

7.5

15.5

23.0

RESTORE plc  Annual Report and Accounts 2017 
Consolidated statement of financial position
As at 31 December 2017

Company registered no. 05169780

41

ASSETS

Non-current assets

Intangible assets

Property, plant and equipment

Deferred tax asset

Current assets

Inventories

Trade and other receivables

Cash and cash equivalents

Total assets

LIABILITIES

Current liabilities

Trade and other payables

Financial liabilities – borrowings

Other financial liabilities

Current tax liabilities

Provisions 

Non-current liabilities

Financial liabilities – borrowings

Other long term liabilities

Other financial liabilities

Deferred tax liability

Provisions 

Total liabilities

Net assets

EQUITY

Share capital

Share premium account

Other reserves

Retained earnings

Equity attributable to the owners of the parent

Note

2017 
 £’m

2016  
£’m

12

13

20

14

15

17

16

17

18

21

17

11

18

20

21

22

23

24

25

193.9

46.1

3.9

243.9

2.0

43.4

10.7

56.1

190.3

47.6

2.8

240.7

1.9

38.4

13.4

53.7

300.0

294.4

(33.5)

(34.3)

(9.4)

(0.1)

(0.9)

(1.5)

(7.3)

(0.1)

(1.5)

(1.0)

(45.4)

(44.2)

(79.5)

(0.1)

(0.2)

(13.3)

(5.6)

(98.7)

(144.1)

155.9

5.6

100.9

3.2

46.2

155.9

(78.4)

(0.2)

(0.3)

(13.2)

(6.0)

(98.1)

(142.3)

152.1

5.6

100.9

2.4

43.2

152.1

These financial statements were approved by the Board of Directors and authorised for issue on 21 March 2018 and were 
signed on its behalf by:

Charles Skinner    

Chief Executive 

Adam Councell

Group Finance Director

Strategic ReportFinancial StatementsOverviewGovernance 
   
 
42

Consolidated statement of changes in equity 
For the year ended 31 December 2017

Attributable to owners of the parent

Balance at 1 January 2016

Profit for the year

Total comprehensive income for the year

Transactions with owners

Issue of shares during the year

Issue costs

Dividends

Transfers (note 25)

Share-based payments charge

Deferred tax on share-based payments

Balance at 31 December 2016

Balance at 1 January 2017

Profit for the year

Total comprehensive income for the year

Transactions with owners

Dividends

Transfers (note 25)

Share-based payments charge

Cash settlement of EIP options

Deferred tax on share-based payments

Minority interest (note 11)

Share  
capital  
£’m

Share 
premium  
£’m

4.8

–

–

0.8

–

–

–

–

–

0.8

5.6

5.6

–

–

–

–

–

–

–

–

–

67.5

–

–

34.6

(1.2)

–

–

–

–

33.4

100.9

100.9

–

–

–

–

–

–

–

–

–

Balance at 31 December 2017

5.6

100.9

Other 
reserves  
£’m

4.7

–

–

–

–

–

(0.9)

0.8

(2.2)

(2.3)

2.4

2.4

–

–

–

(0.4)

0.6

(0.8)

1.4

–

0.8

3.2

Retained 
earnings  
£’m

27.7

18.3

18.3

–

–

(3.7)

0.9

–

–

(2.8)

43.2

43.2

7.8

7.8

(4.9)

0.4

–

–

–

(0.3)

(4.8)

46.2

Total 
Equity  
£’m

104.7

18.3

18.3

35.4

(1.2)

(3.7)

–

0.8

(2.2)

29.1

152.1

152.1

7.8

7.8

(4.9)

–

0.6

(0.8)

1.4

(0.3)

(4.0)

155.9

RESTORE plc  Annual Report and Accounts 2017Consolidated statement of cash flows 
For the year ended 31 December 2017

Net cash generated from operations

Net finance costs

Income taxes paid

Net cash generated from operating activities

Cash flows from investing activities

Purchase of property, plant and equipment and applications software

Purchase of subsidiary undertakings, net of cash acquired

Purchase of trade and assets

Proceeds from sale of available for sale assets

Cash flows used in investing activities

Cash flows from financing activities

Net proceeds from share issues

Dividends paid

Repayment of bank borrowings

Repayment of revolving credit facility

New bank loans raised

Finance lease repayments

Net cash (used in)/generated from financing activities

Net (decrease)/increase in cash and cash equivalents

Cash and cash equivalents at start of year

Cash and cash equivalents at end of year

Cash and cash equivalents shown above comprise:

Cash at bank

Bank overdraft

43

Year ended 
31 December 
2017  
£’m

Year ended 
31 December 
2016  
£’m

15.7

(2.2)

(2.5)

11.0

(5.3)

(5.6)

(1.5)

0.1

(12.3)

–

(4.9)

(7.3)

(9.0)

20.0

(0.1)

(1.3)

(2.6)

12.9

10.3

10.7

(0.4)

10.3

18.2

(2.0)

(0.4)

15.8

(5.2)

(82.6)

–

29.9

(57.9)

34.2

(3.7)

–

(2.5)

20.0

(0.1)

47.9

5.8

7.1

12.9

13.4

(0.5)

12.9

Note

26

11

11

19

Strategic ReportFinancial StatementsOverviewGovernance44

Notes to the Group financial statements
For the year ended 31 December 2017

1. General Information
Restore plc and its subsidiaries specifically focus on Document Management and Relocation. The Group primarily operates 
in the UK. The Company is a public limited company incorporated and domiciled in the United Kingdom. The address of its 
registered office is The Databank, Unit 5 Redhill Distribution Centre, Salbrook Road, Redhill, Surrey, RH1 5DY.

The Company is listed on the AIM market.

These Group consolidated financial statements were authorised for issue by the Board of Directors on 21 March 2018.

2. Significant Accounting Policies
Basis of Preparation
The consolidated financial statements of Restore plc have been prepared in accordance with EU endorsed International 
Financial Reporting Standards (IFRS), IFRIC interpretations and the Companies Act 2006 applicable to companies reporting 
under IFRS.

The financial statements have been prepared on a historical cost basis although derivatives are reflected at their fair value. 
The preparation of financial statements in conformity with IFRS requires the use of certain accounting estimates. It also 
requires management to exercise its judgement in the process of applying the Group’s accounting policies. The areas 
involving a higher degree of judgement or complexity, or areas where assumptions and estimates are significant to the 
consolidated financial statements are disclosed later in this note.

The consolidated financial statements are presented in pounds sterling and, unless stated otherwise, shown in pounds 
million to one decimal place.

Going Concern
The Group’s business activities, together with the factors likely to affect its future development, performance, financial 
position, its cash flows, liquidity position, principal risks and uncertainties affecting the business are set out in the 
Strategic Report on pages 8 to 23.

The Group meets its day-to-day working capital requirements through its financing facilities which are due to expire in 
November 2022. Details of the Group’s borrowing facilities are given in note 19 of the financial statements.

The Group’s budgets for 2018 and forecasts for 2019, taking account of reasonably possible changes in trading 
performance, show that the Group should be able to operate within the level of its current facility.

The Directors have a reasonable expectation that the Group has adequate resources to continue in operational existence 
for the foreseeable future. Thus they continue to adopt the going concern basis of accounting in preparing the annual 
financial statements.

Basis of Consolidation
The Consolidated financial statements incorporate the financial statements of the Company and entities controlled by the 
Company (its subsidiaries) made up to 31 December each year. Control is achieved where the Company has the power to 
govern the financial and operating policies of an investee entity so as to obtain benefits from its activities.

The results of subsidiaries acquired or disposed of during the year are included in the Consolidated statement of 
comprehensive income from the effective date of acquisition or up to the effective date of disposal, as appropriate.

Where necessary, adjustments are made to the financial statements of subsidiaries to bring the accounting policies used 
into line with those used by the Group.

All intra-group transactions, balances, income and expenses are eliminated on consolidation.

The acquisition method of accounting is used to account for the acquisition of subsidiaries by the Group. The cost of 
an acquisition is measured as the fair value of the assets given, equity instruments issued, contingent consideration 
and liabilities incurred or assumed at the date of exchange. Costs directly attributable to the acquisition are expensed 
as incurred. Identifiable assets acquired and liabilities and contingent liabilities assumed in a business combination are 
initially measured at fair value at the acquisition date. Provisional fair values are adjusted against goodwill if additional 
information is obtained within one year of the acquisition date about facts or circumstances existing at the acquisition 
date. Other changes in provisional fair values are recognised through profit or loss.

RESTORE plc  Annual Report and Accounts 201745

Contingent Consideration
Contingent consideration is recognised at fair value at the acquisition date. Subsequent changes to the fair value of the 
contingent consideration that is deemed to be an asset or liability is recognised in accordance with IAS 39 either in profit 
or loss or as a change to other comprehensive income unless the contingent consideration is classified as equity. In such 
circumstances, changes are recognised within equity.

Changes in contingent consideration arising from additional information, obtained within one year of the acquisition date, 
about facts or circumstances that existed at the acquisition date are recognised as an adjustment to goodwill.

Segmental Reporting
Operating segments are reported in a manner consistent with the internal reporting provided to the chief operating 
decision maker.

In the opinion of the Directors, the chief operating decision maker is the Board of Restore plc and there are two segments, 
Document Management and Relocation, whose reports are reviewed by the Board in order to allocate resources and 
assess performance. Segment revenue comprises sales to external customers most of whom are located in the UK. 
Services are provided primarily from the UK.

Revenue Recognition
Revenue is measured as the fair value of the consideration received or receivable and represents amounts receivable 
for goods and services provided in the normal course of business, net of discounts, VAT, returns, rebates and after 
eliminating intra-group sales.

The Group recognises revenue when the amount of revenue can be reliably measured, it is probable that future economic 
benefits will flow to the entity and when specific criteria have been met for each of the Group’s activities as described below.

Sale of services – Document Management

Revenue from records management represents amounts billed or due for the storage and retrieval of customers’ 
files and boxes. Revenue is recognised on retrieval of documents or time-apportioned for the period for which the 
documents are stored.

The Group provides all round secure document destruction and recycling processes, including the rental and servicing 
of office recycling units as well as larger secure waste containers providing a confidential waste destruction process. 
Revenue is recognised on a time-apportioned basis in respect of rental and when destruction is complete. For the sale of 
paper products, revenue is currently recognised when the goods are delivered to the customers' premises, which is taken 
to be the point in time at which the customer accepts the goods and the related risks and rewards of ownership transfer.

The Group sells scanning and IT services which are provided on a time basis or as a fixed price contract with contract 
terms ranging up to three years, in which case revenue is recognised based upon the value of work completed, or revenue 
may be received on a contractual basis, either as a fixed proportion of managed costs or other fee mechanism, in which 
case revenue is recognised once those contractual conditions have been satisfied, either based on managed costs 
incurred, on a time basis, or other appropriate contractual measurement.

Sale of services – Relocation

Revenue represents amounts in respect of relocation, furniture storage, asset disposal and recycling. Revenue is 
recognised based upon the value of the work completed for removals, storage revenue is recognised on a per day basis 
for the furniture stored on behalf of its customers and when a disposal is complete.

Sale of goods

Revenue from the sale of goods is recognised when the risks and rewards of ownership have been transferred to the 
customer, the amount of revenue can be measured reliably and the recovery of the consideration is probable.

Interest income

Interest income is accrued on a time basis by reference to the principal outstanding and at the effective interest rate 
applicable, which is the rate that exactly discounts estimated future cash receipts through the expected life of the financial 
asset to that asset’s net carrying amount.

Dividend income

Dividend income is recognised when the right to receive payment is established.

Strategic ReportFinancial StatementsOverviewGovernance46

2. Significant Accounting Policies continued
Exceptional Items
Exceptional items are those significant items which are separately disclosed by virtue of their size or incidence to enable 
a full understanding of the Group’s financial performance. Transactions which may give rise to exceptional items are 
principally gains or losses on disposal of investments and subsidiaries, redundancy, integration and other restructuring 
costs, provisions made in respect of onerous leases, acquisition costs relating to business combinations, cash-settled EIP 
charges and national insurance costs on the exercise of share options.

Profit Measures
Due to the one-off nature of exceptional items and the non-cash element of certain charges, the Directors believe that 
an adjusted measure of operating profit, EBITDA, profit before tax and earnings per share provide shareholders with a 
more appropriate representation of the underlying earnings of the Group. The items adjusted for in arriving at these are 
amortisation of intangible assets, exceptional items (including exceptional finance costs), share-based payments charge 
and a standard tax charge.

Intangible Assets
Goodwill arising on consolidation represents the excess of the cost of acquisition over the Group’s interest in the fair value 
of identifiable assets and liabilities of a subsidiary, at the date of acquisition. Goodwill is initially recognised as an asset at 
cost and is subsequently measured at cost less any accumulated impairment losses. Goodwill which is recognised as an 
asset is reviewed for impairment at least annually. Any impairment is recognised immediately in profit or loss and is not 
subsequently reversed.

For the purposes of impairment testing, goodwill is allocated to each of the Group’s cash-generating units expected to 
benefit from the synergies of the combination. Cash-generating units to which goodwill has been allocated are tested 
for impairment annually, or more frequently when there is an indication that the unit may be impaired. If the recoverable 
amount of the cash-generating unit is less than the carrying amount of the unit, the impairment loss is allocated first to 
reduce the carrying amount of any goodwill allocated to the unit and then to the other assets of the unit pro-rata on the 
basis of the carrying amount of each asset in the unit.

On disposal of a subsidiary, the attributable amount of goodwill is included in the determination of the profit or loss on disposal.

Other intangible assets
Other intangible assets are recognised when they are controlled through contractual or other legal rights, or are separable 
from the rest of the business, and their fair value can be reliably measured.

Customer relationships

Acquired customer relationships are identified as a separate intangible asset as they are separable and can be  
reliably measured by valuation of future cash flows. This valuation also assesses the life of the particular relationship.  
The life of the relationship is assessed annually and management believes that a 5–10% customer attrition rate is 
appropriate giving the life of customer relationships as ten to twenty years, depending upon the nature of the customer 
contract. All customer relationships are being written off on a straight-line basis and have a remaining life of four to 
twenty years. The customer lists are considered annually to ensure that this classification is still appropriate.

Trade names

Acquired trade names are identified as a separate intangible asset. Trade names are being written off on a straight-line 
basis over ten years. The life of the trade name is assessed annually. 

Application software

Acquired computer software licences are capitalised on the basis of the costs incurred to acquire and bring to use the 
specific software. These costs are amortised on a straight-line basis over their estimated useful lives (three to five years).

Costs associated with developing or maintaining computer software programmes are recognised as an expense as incurred. 

Costs that are directly associated with the development of identifiable and unique software products controlled by the Group, 
and that will probably generate economic benefits exceeding costs beyond one year, are recognised as intangible assets.

Computer software development costs recognised as assets are amortised on a straight-line basis over their estimated 
useful lives (expected to be up to five years). Residual values and useful lives are reviewed each year.

Notes to the Group financial statements continuedFor the year ended 31 December 2017RESTORE plc  Annual Report and Accounts 201747

Property, Plant and Equipment
Property, plant and equipment is stated at historical cost, less accumulated depreciation and accumulated impairment 
losses. Depreciation is provided on a straight-line basis on all property, plant and equipment, except freehold land.

Freehold and long leasehold buildings

Long leasehold land

Leasehold improvements

Plant and machinery

Racking

Office equipment, fixtures and fittings

Motor vehicles

Basis

2–5% per annum

over the remaining life of the lease

over the life of the lease

5–50% per annum

5% per annum

10–40% per annum

20–25% per annum

Leased Assets
Leases in which a significant portion of the risks and rewards of ownership are retained by the lessor are classified as 
operating leases. Payments made under operating leases (net of any incentives received from the lessor) are charged to 
profit or loss on a straight-line basis over the period of the lease.

Where property lease contracts contain guaranteed minimum incremental rental payments, the total committed cost is 
determined and is amortised on a straight-line basis over the life of the lease. Leases of property, plant and equipment 
which transfer substantially all the risks and rewards of ownership to the Group are classified as finance leases. Finance 
leases are classified as a financial liability and measured at amortised cost. Finance leases are capitalised at the inception 
of the lease at the lower of the fair value of the leased property, plant and equipment and the present value of the 
minimum lease payments and depreciated over the period of the lease. The resulting lease obligations are included 
in liabilities. Lease payments are apportioned between finance charges and reduction of the lease obligation so as to 
achieve a constant rate of interest on the remaining balance of the liability.

Investments
Loans and receivables are measured at amortised cost. Impairment losses are recognised in profit or loss when there is 
evidence of impairment. Available for sale investments are non-derivative assets and are initially recognised at fair value 
net of any transaction costs and are subsequently carried at fair value. Fair value gains and losses are recognised in other 
comprehensive income and are recycled to profit or loss on disposal of the investment. If a fair value for an investment 
cannot be reliably measured, due to the variability in the range of reasonable fair value estimates being significant, or the 
probabilities of the various estimates within the range not being able to be reasonably assessed, that investment will be 
carried at cost. An impairment test is performed annually on the carrying value of the investment. An impairment loss is 
recognised for the amount by which the asset’s carrying value exceeds its recoverable amount, when there is objective 
evidence for impairment including significant or prolonged decline in fair value below cost.

Investments which are held for the long term and over which management do not exercise significant control are carried 
at cost. 

An impairment review is carried out annually.

Inventories
Inventories are stated at the lower of cost and net realisable value. Cost is determined on a first in first out basis.  
Net realisable value is the price at which inventories can be sold in the normal course of business. Provision is made  
where necessary for obsolete, slow moving and defective inventories.

Trade and Other Receivables
Trade receivables, classified as loans and receivables in accordance with IAS 39 ‘Financial Instruments: Recognition 
and Measurement’, are recorded initially at fair value and subsequently measured at amortised cost. A provision for 
impairment of trade receivables is established when there is evidence that the Group will not be able to collect all 
amounts due according to the original terms. The amount of the provision is the difference between the assets’ carrying 
amount and the present value of future cash flows discounted at the effective interest rate. The movement in the 
provision is recognised in profit or loss. 

Any other receivables are recognised at their initial fair value less an allowance for any doubtful amounts. An allowance is 
made when collection of the full amount is no longer considered probable.

Strategic ReportFinancial StatementsOverviewGovernance48

2. Significant Accounting Policies continued
Customer Incentives
Incentives provided to new customers are in the form of either costs borne on behalf of new customers or the provision 
of services free of charge. Such incentives are recognised as an asset at amortised cost at the point when the contract is 
signed and the costs are incurred, or when the service is provided and are amortised in the income statement over the 
period of the contract. 

Cash and Cash Equivalents
Cash and cash equivalents as defined for the Consolidated statement of cash flows comprise cash in hand, cash held at 
bank with immediate access, other short-term investments and bank deposits with maturities of three months or less 
from the date of inception.

Assets Held for Sale
Assets and disposal groups are classified as held for sale if their carrying amount will be recovered principally through 
a sale transaction rather than continuing use. This condition is regarded as met only when a sale is highly probable and 
the asset (or disposal group) is available for immediate sale in its present condition. Management must be committed 
to the sale which should be expected to qualify for recognition as a completed sale within one year from the date of 
classification. If this condition is no longer met and the assets and disposal groups are held for continuing use they are 
transferred out of assets held for sale in the current year. Disposal groups are groups of assets, and liabilities directly 
associated with those assets, that are to be disposed of together as a group in a single transaction.

Non-current assets and disposal groups classified as held for sale are initially measured at the lower of carrying value and 
fair value less costs to sell. At subsequent reporting dates non-current assets (and disposal groups) are measured to the 
latest estimate of fair value less costs to sell. As a result of this measurement any impairment is recognised by charging to 
profit or loss.

Trade Payables
Trade payables, classified as other liabilities in accordance with IAS 39, are recognised initially at fair value and subsequently 
measured at amortised cost using the effective interest method. Other payables are stated at amortised cost.

Borrowings
Borrowings are classified as other liabilities in accordance with IAS 39 and are recorded at the fair value of the 
consideration received, net of direct transaction costs. Finance charges are accounted for in profit or loss over the term  
of the instrument using the effective interest rate method.

Taxation
The tax expense represents the sum of the tax currently payable and deferred tax.

Current tax
The tax currently payable is based on taxable profit for the year. Taxable profit differs from accounting profit as reported in 
the Consolidated statement of comprehensive income because it excludes items of income or expense that are taxable or 
deductible in other years and it further excludes items that are never taxable or deductible. The Group’s liability for current 
tax is calculated using tax rates that have been enacted or substantively enacted at the reporting date.

Deferred tax
Deferred tax is the tax expected to be payable or recoverable on differences between the carrying amount of assets 
and liabilities in the financial statements and the corresponding tax bases used in the computation of taxable profit and 
accounted for using the balance sheet liability method. Deferred tax liabilities are generally recognised for all taxable 
temporary differences and deferred tax assets are recognised to the extent it is probable that taxable profits will be 
available against which deductible temporary differences can be utilised. Such assets and liabilities are not recognised if the 
temporary difference arises from the initial recognition of goodwill or from the initial recognition (other than in a business 
combination) of other assets and liabilities in a transaction that affects neither the tax profits nor the accounting profit.

Deferred tax is calculated at the tax rates that are expected to apply in the period when the liability is settled or the asset 
is realised based upon tax rates that have been enacted or substantively enacted at the reporting date. Deferred tax is 
charged or credited in profit or loss, except when it relates to items charged or credited directly to other comprehensive 
income and equity, in which case the deferred tax is also dealt with in other comprehensive income and equity.

Notes to the Group financial statements continuedFor the year ended 31 December 2017RESTORE plc  Annual Report and Accounts 201749

Provisions
Provisions are recognised when the Group has a present legal or constructive obligation as a result of past events, it is 
probable that an outflow of resources will be required to settle the obligation and a reliable estimate of the amount can be 
made. If the effect is material, provisions are determined by discounting the expected future cash flows at an appropriate 
pre-tax discount rate.

Equity Instruments
Equity instruments issued by the Company are recorded at fair value net of transaction costs.

Share-Based Payments
The Group has applied the requirements of IFRS 2 Share-based Payment. 

The Group issues equity settled share-based payments to certain employees. Equity settled share-based payments are 
measured at fair value at the date of grant. The fair value determined at the grant date of equity settled share-based 
payments is expensed on a straight-line basis over the vesting period, based on the Group’s estimate of shares that will 
eventually vest. Fair value is measured by use of a stochastic pricing model. Where employees’ contracts are terminated 
the options are treated as having been forfeited and accordingly previous charges are credited back to profit or loss if the 
option has not yet vested or retained earnings if the option has vested.

The Group has the ability to net-settle share options such that only shares equating to the gain over the option price 
are issued directly to the option holder. This has the benefit of reducing the number of shares that must be issued in 
connection with an option exercise thereby reducing shareholder dilution. 

Pensions
The Group operates a number of defined contribution pension schemes. Contributions are charged to profit or loss as incurred.

Financial Instruments
Financial assets and financial liabilities are recognised on the Group’s statement of financial position when the Group 
has become party to the contractual provisions of the instrument. The Group uses derivative financial instruments 
when considered appropriate such as interest rate caps to hedge its risks associated with interest rates. Such derivative 
financial instruments are initially recognised at fair value on the date on which a derivative contract is entered into and are 
subsequently re-measured at fair value. Derivatives are carried as assets when the fair value is positive and as liabilities 
when the fair value is negative.

Any gains or losses arising from changes in fair value on derivatives during the year that do not qualify for hedge 
accounting are taken directly to profit or loss.

Critical Accounting Estimates and Judgements
The preparation of the Group’s financial statements requires management to make judgements, estimates and 
assumptions that affect the reported amounts of revenues, expenses, assets and liabilities, and the disclosure of 
contingent liabilities, at the reporting date. However, uncertainty about these assumptions and estimates could result in 
outcomes that could require a material adjustment to the carrying amount of the asset or liability affected in the future. 

Judgements

In the process of applying the Group’s accounting policies, management has made the following judgements, apart from 
those involving estimates, which have the most significant effect on the amounts recognised in the financial statements.

Acquisitions

The Group has made several acquisitions during the year, as shown in note 11, and in 2016, the significant acquisition of PHS 
DS. The assessment of the fair values of the assets and liabilities at acquisition is inherently judgemental and where these 
are still being assessed until further information is received, the amounts included in these financial statements are included 
as provisional. The key assumptions that have been made are in respect of the valuation of customer relationships, and the 
allocation of the consideration between cash-generating units. 

Valuation of separable intangibles on acquisition

When valuing the intangibles acquired in a business combination, management estimate the expected future cash flows 
from the asset and select a suitable discount rate in order to calculate the present value of those cash flows. Separable 
intangibles valued on acquisitions made in the year were £3.7m (2016: £19.5m) as detailed further in note 11.

Strategic ReportFinancial StatementsOverviewGovernance50

2. Significant Accounting Policies continued
Consideration

In the 2017 acquisitions, the businesses acquired operate a single cash generation unit and therefore no allocation of 
consideration was required. In the acquisition of PHS DS, the consideration has been allocated to the cash-generating 
units based on historic earnings as the Directors believe this to be the most appropriate measure. 

Dilapidations provision

On the acquisition of PHS DS, the Group acquired a further 34 sites to increase its Document Management business.  
The Group instructed a third party valuer to establish in the general state of repair of the properties and to prepare a 
projected estimate for the potential dilapidations liability acquired as a result of the acquisition. The assessment was 
based upon the acquired lease agreements with regard to the unexpired lease term and schedules of condition. This 
resulted in an adjustment of £1.0m, increasing the acquired goodwill.

Exceptional items

Included within exceptional items, and as disclosed in note 5, are amounts included in respect of restructuring and 
reorganisation and the related duplication of costs. The period taken to complete restructuring varies for each acquisition 
and management judgement is applied in determining the level of duplication of costs incurred, particularly in relation to 
personnel costs where it can take some time for the optimal levels of staffing to be achieved, but it is generally within 
12 months of the date of acquisition.

Executive Incentive plan

The Board’s current judgement is that future settlements under the EIP will be settled in shares, rather than cash as in 
the first tranche. This judgement will be reconsidered when the Directors exercise their options, and a decision made 
dependent on what the Board consider to be most appropriate for the Company at that time.

Estimates and assumptions

The key assumptions concerning the future and other key sources of estimation uncertainty at the reporting date that 
have a significant risk of causing a material adjustment to the carrying amounts of assets and liabilities within the next 
financial year are discussed below.

Impairment of non-financial assets

The Group assesses whether there are any indicators of impairment for all non-financial assets at each reporting date. 
Goodwill is tested for impairment annually and at other times when such indicators exist. Other non-financial assets are 
tested for impairment when there are indicators that the carrying amounts may not be recoverable.

When value in use calculations are undertaken, management must estimate the expected future cash flows from the 
asset or cash-generating unit and choose a suitable discount rate in order to calculate the present value of those cash 
flows. Further details are given in note 12.

Provisions

Included within provisions is an onerous lease provision which relates to the amount by which future lease rental 
commitments, arising as a result of acquisitions, exceed the fair market rentals (note 21). In calculating this provision the 
key estimates are those relating to the fair values of the rentals on the properties concerned, the impact of future rent 
reviews and the discount rate applicable. 

Adoption of New and Revised Standards
New standards, amendments and interpretations issued and effective during the financial year commencing 1 January 2017:

Amendments to IAS 12: Recognition of Deferred Tax Assets for Unrealised Losses* 

The amendments are aimed at reducing diversity by clarifying how to account for deferred tax assets related to debt 
instruments measured at fair value. The following clarifications are made.

An entity takes into account any restrictions imposed by tax law on the source or type of taxable profits against which a 
deductible temporary difference can be relieved when assessing whether taxable profit will be available against which the 
deductible temporary difference can be utilised. If a restriction exists the entity considers the recovery of a deductible 
temporary difference only with other such differences of the appropriate type.

Future taxable profit used for assessing the utilisation of deductible temporary differences excludes tax deductions 
resulting from the reversal of those deductible temporary differences; otherwise they would be double counted.  
This comparison shows the extent to which the future taxable profit is sufficient for the entity to deduct the amounts 
resulting from the reversal of the deductible temporary differences.

Notes to the Group financial statements continuedFor the year ended 31 December 2017RESTORE plc  Annual Report and Accounts 201751

Future taxable profit may include the recovery of some of an entity’s assets for more than their carrying value if there is 
sufficient evidence that it is probable that the entity will achieve this. The amendment suggests that this may be the case 
for an asset measured at fair value, for example, when an entity expects to hold a fixed-rate debt instrument measured at 
fair value and collect the contractual cash flows.

Amendments to IAS 7: Disclosure initiative* 

The amendment has the objective of ensuring that disclosures help users of financial statements to evaluate changes in 
liabilities arising from financing activities.

To achieve the following changes in liabilities arising from financing activities are to be disclosed, changes from financing 
cash flows; changes arising from obtaining or losing control of subsidiaries or other businesses; the effect of changes in 
foreign exchange rates; changes in fair values; and other changes.

Periods commencing on or after 1 January 2018

IFRS 15 Revenue from Contracts with Customers (endorsed for use in the EU on 22 September 2016)

The core principle of the new standard is for entities to recognise revenue to depict the transfer of goods or services to 
customers in amounts that reflect the consideration to which the entity expects to be entitled in exchange for those 
goods or services. The new standard will also result in enhanced disclosures about revenue.

The final standard has the following stepped approach, which is to identify the contract with a customer, identify 
the performance obligations in the contract, determine the transaction price, allocate the transaction price to the 
performance obligations in the contract, recognise revenue when the entity satisfies a performance obligation. 

The Group has undertaken analysis of how the adoption of IFRS 15 will have an impact on the timing of recognition of 
revenue across its business, depending upon the nature and terms of their customer contracts. 

The key areas which have been assessed are:

• 

• 

• 

• 

• 

• 

• 

contract modifications

the determination of distinct goods and services

customer options for future purchases

the determination of a standalone selling price

the allocation of the transaction price and any discounts to the separate performance obligations

how the performance obligation is satisfied over time

how contract costs should be allocated to fulfilling a contract.

The current contract terms and business practices were reconsidered, and it has been concluded that the new standard 
is not expected to have an impact on the timing of the recognition of revenue and that no restatement will be required.  
All new contracts and changes to existing contract terms are considered on an ongoing basis to ensure that the 
accounting is appropriate. 

IFRS 9 Financial Instruments (endorsed for use in the EU on 22 November 2016)

The amendments include a logical model for classification and measurement, a single, forward-looking ‘expected loss’ 
impairment model and a substantially-reformed approach to hedge accounting. IFRS 9 Financial Instruments replaces IAS 
39 Financial Instruments: Recognition and Measurement.

Financial assets are still measured at amortised cost, fair value through profit or loss or fair value through other 
comprehensive income but their classification and measurement is driven by the contractual cash flow characteristics 
of the financial asset and the business model in which an asset is held. This single, principle-based approach replaces 
existing rule-based requirements that are generally considered to be overly complex and difficult to apply. The new model 
also results in a single impairment model being applied to all financial assets, thereby removing a source of complexity 
associated with previous accounting requirements.

The classification and measurement of financial liabilities is largely unchanged, except for entities that designate financial 
liabilities as at fair value through profit and loss. They will be required to present the portion of the change in fair value 
attributable to the entity’s own credit risk in other comprehensive income rather than profit or loss. Entities can elect to 
early-adopt this requirement without applying the other requirements in IFRS 9.

IFRS 9 introduces a substantially-reformed model for hedge accounting, with enhanced disclosures about risk 
management activity. The new model represents a significant overhaul of hedge accounting that aligns the accounting 
treatment with risk management activities, enabling entities to better reflect these activities in their financial statements.  
In addition, as a result of these changes, users of the financial statements will be provided with better information about risk. 

Strategic ReportFinancial StatementsOverviewGovernance52

2. Significant Accounting Policies continued 
The Group has undertaken an assessment of how the adoption of IFRS 9 will have an impact on the Group’s financial 
instruments. The key area that was considered across the business was the bad debt provisioning because of the 
implementation of the expected loss model and it was concluded that there will not be an impact as a result of the 
changes and that no restatement is required (note 15).

Amendments to IFRS 2: Classification and Measurement of Share-based Payment Transactions* 

The amendment seeks clarification in three main areas, vesting conditions when measuring cash-settled share-based 
payment transactions, classification of share-based payment transactions with net settlement features for withholding 
tax obligations, change of classification from cash-settled to equity-settled.

Annual Improvements to IFRSs 2014–2016 Cycle* 

In December 2016, the IASB published Annual Improvements to IFRSs  2014–2016 Cycle as part of its annual improvements 
project. A summary of the amendments is set out below: 

IFRS 1 First-time Adoption of International Financial Reporting Standards

Deletion of short-term exemptions that are no longer applicable for first-time adopters. Applies for annual periods 
beginning on or after 1 January 2018.

IFRS 12 Disclosure of Interests in Other Entities

Clarification that except as described in paragraph B17, the disclosure requirements for interests in other entities also 
apply to interests that are classified as held for sale or distribution. Applies retrospectively in annual periods beginning  
on or after 1 January 2017.

IAS 28 Investments in Associates and Joint Ventures

Clarification that a venture capital organisation, or other qualifying entity, may elect to measure its investments in an associate 
or joint venture at fair value through profit or loss. This election can be made on an investment-by-investment basis.

A non-investment entity investor may also elect to retain the fair value accounting applied by an investment entity 
associate or investment entity joint venture to its subsidiaries. This election can be made separately for each investment 
entity associate or joint venture. Applies retrospectively for annual periods beginning on or after 1 January 2018. Early 
application is permitted as long as that fact is disclosed.

Periods commencing on or after 1 January 2019

IFRS 16 Leases*

The new standard, which was issued in January 2016 recognises a leased asset and a lease liability for almost all leases 
and requires them to be accounted for in a consistent manner. This introduces a single lessee accounting model and 
eliminates the previous distinction between an operating lease and a finance lease.

The expense recognised in profit and loss is consistent with the charge recognised under IAS 17 with regards to finance 
leases in that it will comprise a depreciation charge on the leased asset and an interest charge on the lease liability.  
For leases previously classified as operating leases, this will replace the expense for lease payments.

Short-term leases (less than twelve months) and leases of low-value assets (such as personal computers) are exempt 
from the requirement to recognise a leased asset and lease liability. Instead, lessees can recognise the lease payments  
as an expense over the term of the lease either on a straight-line basis or on another systematic basis more representative 
of the pattern of the lessee’s benefit.

The lessor accounting model is largely unchanged as it retains the classification of leases as operating or finance leases 
and the different methods of accounting for them.

Effective Date: Periods commencing on or after 1 January 2019. Early application is permitted but only if companies also 
apply IFRS 15 Revenue from Contracts with Customers at the same time. Transition exemptions from full retrospective 
application are available.

The Group has started the analysis of how IFRS 16 should be implemented and is in the process of taking tentative 
accounting policy decisions. Based upon this analysis and given the number of the Group’s properties we expect that 
the adoption of IFRS 16 will have a material impact on the financial position of the Group. The key judgements which are 
currently in the process of being quantified are the interest rate which is implicit in the lease, and the lease term including 
judgements on break clause options, extensions and renewals. 

Notes to the Group financial statements continuedFor the year ended 31 December 2017RESTORE plc  Annual Report and Accounts 201753

This project will continue during 2018 and the Group expects to be able to quantify the impact of these changes as part of 
its 2018 interim reporting.

*  Not yet endorsed by the EU

Other than where specifically stated above, the Directors are still considering the impact that the adoption of these 
Standards and Interpretations in future periods will have but do not expect a material impact on the financial statements 
of the Group when the relevant standards and interpretations come into effect.

3. Financial Risk Management
The Group’s activities expose it to a variety of financial risks: market risk, credit risk, liquidity risk and capital risk.  
The Group’s overall risk management programme focuses on the unpredictability of financial markets and seeks to 
minimise potential adverse effects on the Group’s financial performance. 

The Group may use derivative financial instruments to hedge certain risk exposures.

Risk management is carried out centrally under policies approved by the Board of Directors. The Group evaluates  
and hedges financial risks. The Board provides written principles for overall risk management.

Market risk
Foreign exchange risk

The Group operates primarily in the UK and has limited exposure to foreign exchange risk.

Cash flow and fair value interest rate risk

The Group’s interest rate risk arises from long-term borrowings. Borrowings issued at variable rates expose the Group to 
cash flow interest rate risk. During 2017 and 2016, the Group’s borrowings at variable rates were denominated in pounds 
sterling. The Group analyses its interest rate exposure using financial modelling. Based on the various scenarios, the 
Group manages its cash flow interest rate risk by using interest rate swaps when considered appropriate. Such interest 
rate swaps have the economic effect of converting borrowings from floating rates to fixed rates at a certain level. Interest 
rate swaps are an agreement with other parties at quarterly intervals, to exchange the difference between fixed and 
floating rate calculated by reference to the notional principal amount. The Group does not currently hold any interest  
rate swaps.

Credit risk
Credit risk is managed on a Group basis, except for credit risk relating to accounts receivable balances. Each local entity is 
responsible for managing and analysing the credit risk for each of their new customers before standard payment, delivery 
terms and conditions are offered. Credit risk arises from cash and cash equivalents, derivative financial instruments and 
deposits with banks and financial institutions, as well as credit exposures to retail customers, including outstanding 
receivables and committed transactions. The maximum exposure is the carrying amount as disclosed in note 15.

With respect to credit risk arising from the other financial assets of the Group, which comprise cash and cash equivalents, 
the Group’s exposure to credit risk arises from default of the counterparty, with a maximum exposure equal to the 
carrying amount of these instruments as also shown in note 15.

Liquidity risk
The Group monitors its risk to a shortage of funds using a forecasting model. This model considers the maturity of both 
its financial assets and financial liabilities and projected cash flows from operations. The Group’s objective is to maintain  
a balance between continuity of funding and flexibility through the use of bank overdrafts, bank loans and finance in order 
to ensure that there is sufficient cash or working capital facilities to meet the requirements of the Group for its current 
business plan. A detailed analysis of the Group’s debt facilities is given in note 19.

Capital risk
The Group’s main objective when managing capital is to protect returns to shareholders by ensuring the Group will trade 
profitably in the foreseeable future. The Group also aims to maximise its capital structure of debt and equity so as to 
minimise its cost of capital.

The Group manages its capital with regard to the risks inherent in the business and the sector within which it operates by 
monitoring its gearing ratio on a regular basis. The Group considers its capital to include share capital, share premium, 
other reserves, retained earnings and net debt as noted below. Net debt includes short and long-term borrowings 
(including overdrafts) net of cash and cash equivalents.

No changes were made in the objectives, policies or processes during the years ending 31 December 2017  
and 31 December 2016.

Strategic ReportFinancial StatementsOverviewGovernance54

3. Financial Risk Management continued
The Group’s strategy is to strengthen its capital base in order to sustain the future development of the business.

Debt to Capital Ratio

Total debt

Less: cash and cash equivalents (note 17)

Net debt

Total equity

Debt to capital ratio

2017 
£’m

88.9

(10.7)

78.2

155.9

0.5

2016 
£’m

85.7

(13.4)

72.3

152.1

0.5

The gearing during 2017 remained at a consistent level to that in 2016. The Group does not have any externally imposed 
capital requirements.

Fair value estimation
The fair value of financial instruments is market value.

4. Segmental Analysis
The Group is organised into two main operating segments, Document Management and Relocation and incurs Head 
Office costs. Services per segment operate as described in the Strategic report. The main segmental profit measure 
is adjusted operating profit and is shown before exceptional items, share-based payments charge and amortisation of 
intangible assets. The vast majority of trading of the Group is undertaken within the United Kingdom. Segment assets 
include intangibles, property, plant and equipment, inventories, receivables and operating cash. Central assets include 
deferred tax and head office assets. Segment liabilities comprise operating liabilities. Central liabilities include income 
tax and deferred tax, corporate borrowings and head office liabilities. Capital expenditure comprises additions to 
computer software, property, plant and equipment and includes additions resulting from acquisitions through business 
combinations. Segment assets and liabilities are allocated between segments on an actual basis.

Revenue
The revenue from external customers was derived from the Group’s principal activities primarily in the UK (where the 
Company is domiciled) as follows:

Continuing operations 

Revenue

Segment adjusted operating profit/(loss)

Amortisation of intangible assets

Exceptional items

Share-based payments charge

Operating profit

Finance costs

Profit before tax

Tax charge

Profit after tax

Segment assets

Segment liabilities

Capital expenditure

Depreciation and amortisation

Document  
Management  
£’m 

126.9

31.0

Relocation  
£’m

49.3

5.2

Head  
Office  
£’m

–

(2.5)

246.1

34.6

4.9

10.6

53.5

11.4

0.4

0.8

0.4

98.1

–

–

2017 
Total  
£’m

176.2

33.7

(5.4)

(15.5)

(0.6)

12.2

(2.5)

9.7

(1.9)

7.8

300.0

144.1

5.3

11.4

Notes to the Group financial statements continuedFor the year ended 31 December 2017RESTORE plc  Annual Report and Accounts 201755

2016 
Total  
£’m

129.4

25.0

(4.4)

(10.3)

(0.8)

9.5

(2.0)

7.5

3.1

10.6

294.4

142.3

5.2

8.7

Document  
Management  
£’m 

90.1

22.0

Relocation  
£’m

39.3

4.5

Head  
Office  
£’m

–

(1.5)

249.8

43.1

5.0

8.0

40.5

10.9

0.2

0.7

4.1

88.3

–

–

Continuing operations 

Revenue

Segment adjusted operating profit/(loss)

Amortisation of intangible assets

Exceptional items

Share-based payments charge

Operating profit

Finance costs

Profit before tax

Tax credit

Profit after tax

Segment assets

Segment liabilities

Capital expenditure

Depreciation and amortisation

On 10 March 2016, the Group disposed of Restore Document Management Ireland Limited for €36.0m. For 2016, revenue 
was £1.7m, operating profit and profit before tax £0.1m, gain on disposal £9.2m, with a tax charge of £1.6m. The operating 
cashflow for the period was £0.2m.

Major Customers
For the year ended 31 December 2017 no customers individually accounted for more than 4% (2016: 3%) of the Group’s 
total revenue.

5. Exceptional Items

Acquisition – transaction costs

Acquisition – box relocation and transport costs

Restructuring and redundancy costs

Settlement of EIP (note 28)

Other exceptional 

Total

2017 
£’m

0.5

0.5

6.7

7.2

0.6

15.5

2016 
£’m

1.2

0.4

6.2

–

2.5

10.3

As part of the Group’s strategy is to grow through acquisition it is essential that acquired businesses are restructured to 
integrate them fully into the Group’s operations and deliver anticipated returns. In order to give a suitable representation 
of underlying earnings it is appropriate to show these costs as exceptional along with any other items which are 
exceptional in nature. In the year the Group has continued to integrate and restructure the PHS Data Solutions business in 
addition to the seven smaller acquisitions made during the year.

Transaction costs include stamp duty costs and transitional service arrangement fees, in addition to the cost of legal and 
professional fees incurred as part of the acquisitions.

Box relocation and transport costs include the cost of uplifting boxes to existing facilities and the movement of boxes 
from facilities which closed as a result of acquisitions. In the year the Group completed the closure of the Cintas Charlton 
site on schedule.

Strategic ReportFinancial StatementsOverviewGovernance56

5. Exceptional Items continued
Restructuring and redundancy costs were £6.7m in 2017. As noted above these primarily relate to the PHS DS acquisition 
and include:

• 

• 

• 

• 

The cost of duplicated staff roles during the integration and restructuring period

The redundancy cost of implementing the post completion staff structures

IT costs associated with the wind down of duplicated IT systems and the transfer across to the destination systems

Property costs associated with sites which are identified at the point of acquisition as being superfluous to ongoing 
requirements and where a credible exit strategy is clear to management.

An amount of £7.2m related to the cash settlement of a proportion of share options issued under the 2013 Executive 
Incentive Plan. As a result of this, 1,759,073 nil-cost options granted under the EIP were cancelled, thereby reducing the 
amount of ongoing share dilution. The Executive Directors used part of the cash settlement to fund the tax liability on the 
remainder of the options exercised.

6. Operating Profit

2017  
£’m

2016 
£’m

The following items have been included in arriving at operating profit:

Amortisation of intangible assets

Depreciation of property, plant and equipment

Loss on disposal of property, plant and equipment

Share-based payments charge

Operating leases – plant and machinery

Operating leases – land and buildings

Auditors’ remuneration:

– Parent and consolidated financial statements

– Audit of Company’s subsidiaries pursuant to legislation

– Tax compliance

Expenses by function:

Staff costs (note 29)

Depreciation 

Premises costs

Materials costs

Subcontractor costs

Selling and distribution expenses

Transport costs

Computer costs

Audit and tax costs

Legal and professional costs

Telecommunication costs

Exceptional items

Other expenses

Total cost of sales and administrative expenses 

Amortisation of intangible assets

Total operating costs

5.4

6.0

–

0.6

4.4

13.3

0.1

0.1

–

57.9

6.0

23.1

11.6

18.4

1.0

10.2

2.6

0.2

0.5

1.2

15.5

10.4

158.6

5.4

164.0

4.4

4.3

0.8

0.8

2.5

11.2

0.1

0.1

0.1

41.4

4.3

18.3

6.7

14.9

2.3

4.1

2.1

0.3

0.4

0.8

10.3

9.6

115.5

4.4

119.9

Notes to the Group financial statements continuedFor the year ended 31 December 2017RESTORE plc  Annual Report and Accounts 20177. Finance Costs

Interest on bank loans and overdrafts

Amortisation of deferred finance costs

Total

8. Taxation

Current tax:

UK corporation tax on profit for the year

Adjustment in respect of previous periods

Total current tax

Deferred tax: (note 20)

Current year

Adjustment in respect of previous periods

Total deferred tax

Total tax charge/(credit)

57

2016 
£’m

1.8

0.2

2.0

2016 
£’m

0.3

(0.6)

(0.3)

(1.9)

(0.9)

(2.8)

(3.1)

2017  
£’m

2.3

0.2

2.5

2017  
£’m

1.9

–

1.9

(0.9)

0.9

–

1.9

The charge/(credit) for the year can be reconciled to the profit in the Consolidated statement of comprehensive income as 
follows:

Profit before tax

Profit before tax multiplied by the rate of corporation tax of 19.25% (2016: 20.0%)

Effects of:

Expenses not deductible for tax purposes

Fixed asset differences

Tax losses not previously recognised

Share-based payments deduction

Effect of change in rate used for deferred tax

Adjustment in respect of corporation tax for previous periods

Adjustment in respect of deferred tax for previous periods

Tax charge/(credit)

2017 
£’m

9.7

1.9

0.3

(0.6)

–

(0.8)

0.2

–

0.9

1.9

2016 
£’m

7.5

1.5

0.8

–

(0.8)

(2.6)

(0.5)

(0.6)

(0.9)

(3.1)

Strategic ReportFinancial StatementsOverviewGovernance58

9. Earnings Per Ordinary Share
Basic earnings per share have been calculated on the profit for the year after taxation and the weighted average number 
of ordinary shares in issue during the year.

Weighted average number of shares in issue

Total profit for the year

Total basic earnings per ordinary share

Weighted average number of shares in issue

Share options

Weighted average fully diluted number of shares in issue

Total fully diluted earnings per share

Continuing profit for the year

Continuing basic earnings per share

Continuing fully diluted earnings per share

Discontinued profit for the year

Discontinued basic earnings per share

Discontinued fully diluted earnings per share

2017 

2016

112,607,015

102,712,773

£7.8m

6.9p

£18.3m

17.8p

112,607,015

102,712,773

3,448,077

5,454,143

116,055,092

108,166,916

6.7p

£7.8m

6.9p

6.7p

–

–

–

16.9p

£10.6m

10.3p

9.8p

£7.7m

7.5p

7.1p

Adjusted earnings per share
The Directors believe that the adjusted earnings per share provide a more appropriate representation of the underlying 
earnings derived from the Group’s business. The adjusting items are shown in the table below:

Continuing profit before tax

Adjustments:

Amortisation of intangible assets

Exceptional items

Share-based payments charge

Adjusted continuing profit for the year 

2017  
£’m

9.7

5.4

15.5

0.6

31.2

2016 
£’m

7.5

4.4

10.3

0.8

23.0

The adjusted earnings per share, based on the weighted average number of shares in issue during the year, 112.6m (2016: 
102.7m) is calculated below:

Adjusted profit before tax (£’m)

Tax at 19.25%/20.0% (£’m)

Adjusted profit after tax (£’m)

Adjusted basic earnings per share

Adjusted fully diluted earnings per share

2017 

31.2

(6.0)

25.2

22.4p

21.7p

2016

23.0

(4.6)

18.4

17.9p

17.0p

Notes to the Group financial statements continuedFor the year ended 31 December 2017RESTORE plc  Annual Report and Accounts 201759

10. Dividends
In respect of the current year, the Directors propose a final dividend of 3.33p per share (2016: 2.67p) will be paid to ordinary 
shareholders on 6 July 2018. This dividend is subject to approval by shareholders at the Annual General Meeting and has 
not been included as a liability in these financial statements. An interim dividend of 1.67p per share (2016: 1.33p) was paid 
during the year.

The proposed final dividend for 2017 is payable to all shareholders on the Register of Members on 8 June 2018. The final 
estimated dividend to be paid is £3.7m (2016: £3.0m).

11. Business Combinations
On 9 January 2017, the Group completed the acquisition of the trade and assets of Reisswolf Wales, a secure shredding 
business based in Welshpool for cash consideration of £0.8m. The customer relationships acquired were £0.8m.

On 23 January 2017, the Company completed the acquisition of Bedfordshire based ID Secured Limited, trading as 
Reisswolf London for cash consideration £0.4m. Cash of £0.2m was acquired as part of the net assets and the customer 
relationships acquired were £0.1m and goodwill £0.1m.

Deferred tax at 17% has been provided on the value of intangible assets. Acquisition costs of £17k were incurred and have 
been charged to profit or loss.

On 20 February 2017, the Company acquired The ITAD Works Limited, a Surrey based IT recycling company, for cash 
consideration of £1.9m. Cash of £0.6m was acquired as part of the net assets and the customer relationships acquired 
were £0.4m and goodwill £0.8m.

Deferred tax at 17% has been provided on the value of intangible assets. Acquisition costs of £37k were incurred and have 
been charged to profit or loss.

On 7 March 2017, the Group acquired the remaining 17% share in Relocom Limited for cash consideration of £0.4m.

On 11 July 2017, the Group acquired the shredding activities of Banner group for cash consideration of £0.3m. The 
customer relationships acquired were £0.3m.

On 31 July 2017, the Company acquired the trade and assets of Solutions for Archiving, a Dorset based Records 
Management business for cash consideration of £0.4m. The customer relationships acquired were £0.4m.

On 14 August 2017, the Company acquired Baxter Confidential Limited, a shredding business for cash consideration of 
£1.4m. Cash of £0.1m was acquired as part of the net assets and the provisional customer relationships acquired were 
£0.6m and goodwill £1.0m.

On 8 September 2017, the Company acquired Lombard Recycling Limited and Datashred Limited (together Lombard) for  
cash consideration of £2.4m. The provisional customer relationships acquired were £1.1m and goodwill £1.3m.

The goodwill acquired represents the value attributable to new business and the assembled and trained workforce.

Strategic ReportFinancial StatementsOverviewGovernance60

11. Business Combinations continued
As the Group is still in the process of establishing the fair value of the assets and liabilities acquired in the Baxter 
Confidential and Lombard acquisitions the fair values presented below are provisional.

Intangibles assets – customer relationships

Property, plant and equipment

Inventories

Trade receivables

Cash and cash equivalents

Trade and other payables

Deferred tax liabilities

Net assets acquired

Goodwill

Consideration

Satisfied by:

Cash to vendors

ID Secured 
£'m

The ITAD 
Works 
£'m

Baxter 
Confidential 
£'m

Lombard 
£'m

0.1

0.1

–

0.4

0.2

(0.5)

–

0.3

0.1

0.4

0.4

0.4

0.1

0.1

0.5

0.6

(0.5)

(0.1)

1.1

0.8

1.9

1.9

0.6

–

–

0.2

0.1

(0.4)

(0.1)

0.4

1.0

1.4

1.4

1.1

0.1

0.1

0.1

–

(0.1)

(0.2)

1.1

1.3

2.4

2.4

In 2016, the fair value of assets acquired as part of the PHS acquisition were shown as provisional in order that 
management have further opportunity to revisit some of the key adjustments made in assessing the assets acquired. 
During the year a re-assessment of these was undertaken resulting in an adjustment of £1.1m, primarily in respect of an 
increase in a dilapidations provision for 34 acquired sites, increasing the goodwill on acquisition (note 21).

Other financial liabilities include £0.2m (2016: £0.4m) in respect of the contingent consideration for Crimson UK Limited,  
of which £0.2m is due after more than one year (2016: £0.3m).

Post acquisition results
The table below gives the revenue and profit for the acquisitions completed in the year and included in the consolidated results.

Revenue

Profit before tax since acquisition included in the Consolidated statement of comprehensive income

£’m

8.3

0.4

If the acquisitions had been completed on the first day of the financial year, Group revenue would have been £178.5m and 
Group continuing profit before tax would have been £9.9m. As explained in note 5, following the acquisitions a number of 
restructuring costs are incurred, and after this post acquisition restructuring the acquisitions have a positive impact on 
Group profit before tax.

The acquisitions made during the year were to further extend national coverage, increase customers and sites and 
increase the Group’s market share in its shredding, storage and lifecycle services. 

Notes to the Group financial statements continuedFor the year ended 31 December 2017RESTORE plc  Annual Report and Accounts 201712. Intangible Assets

Cost

1 January 2016

Additions – external

Disposals

Arising on acquisition of subsidiaries

31 December 2016

1 January 2017

Additions – external

Disposals

Arising on acquisition of subsidiaries

31 December 2017

Accumulated amortisation and impairment

1 January 2016

Charge for the year

31 December 2016

1 January 2017

Charge for the year

Disposals

31 December 2017

Carrying amount

31 December 2017

31 December 2016

1 January 2016

Goodwill  
£’m

Customer 
relationships 
£’m

Trade 
names 
£’m

Applications 
software 
£’m

75.3

–

–

56.2

131.5

131.5

–

–

4.3

135.8

10.6

–

10.6

10.6

–

–

10.6

125.2

120.9

64.7

57.3

–

–

17.2

74.5

74.5

–

–

3.7

78.2

5.7

3.6

9.3

9.3

4.5

–

13.8

64.4

65.2

51.6

2.0

–

–

2.3

4.3

4.3

–

–

–

4.3

1.1

0.2

1.3

1.3

0.3

–

1.6

2.7

3.0

0.9

2.7

0.5

(0.1)

–

3.1

3.1

1.0

(0.3)

–

3.8

1.3

0.6

1.9

1.9

0.6

(0.3)

2.2

1.6

1.2

1.4

The customer relationships have a remaining life of 4–20 years.

61

Total 
£’m

137.3

0.5

(0.1)

75.7

213.4

213.4

1.0

(0.3)

8.0

222.1

18.7

4.4

23.1

23.1

5.4

(0.3)

28.2

193.9

190.3

118.6

Strategic ReportFinancial StatementsOverviewGovernance62

12. Intangible Assets continued
The changes to goodwill during the year were as follows:

Cost

1 January 2016

Adjusted – Diamond

Acquired – PHS DS

Adjusted – ITP

31 December 2016

Acquired – ID Secured

Acquired – The ITAD Works

Acquired – Baxter Confidential

Acquired – Lombard

Adjusted – PHS DS

31 December 2017

Accumulated impairment

1 January 2016 and 31 December 2016

31 December 2017

Carrying amount at 31 December 2017

Carrying amount at 31 December 2016

Carrying amount 1 January 2016

£’m

75.3

(0.4)

57.0

(0.4)

131.5

0.1

0.8

1.0

1.3

1.1

135.8

10.6

10.6

125.2

120.9

64.7

Allocation to cash-generating units
Goodwill has been allocated for impairment testing purposes to the following cash-generating units. The carrying value is 
as follows:

Document Management

Relocation

2017  
£’m

117.7

7.5

125.2

2016 
£’m

114.2

6.7

120.9

Annual test for impairment
For the purpose of impairment testing, goodwill and other intangibles are allocated to business segments which 
represent the lowest level at which that those assets are monitored for internal management purposes. The recoverable 
amount of each cash-generating unit is determined from value-in-use calculations. The calculations use pre-tax cash flow 
projections based on financial budgets approved by the Directors for year one and cash flow projections for years two 
and three using growth rates that are considered to be in line with the general trends in which each cash-generating unit 
operates. Terminal cash flows are based on these 3 year projections, assumed to grow perpetually at 1%. In accordance 
with IAS 36, the growth rates for beyond the forecasted three years do not exceed the long-term average growth rate for 
the industry. The key assumptions forming inputs to the cash flows are in revenues and margins. Revenues for 2018 have 
been assessed by reference to existing contracts and market volumes. Margins have been assumed to be consistent with 
those currently achieved in the Document Management and Relocation divisions. The forecasts have been discounted at 
a pre-tax rate of 13.3% (2016: 12.9%). This discount rate was calculated using a pre-tax rate based on the weighted average 
cost of capital for the Group. This has changed during the year as a result of changes in both the cost of equity and cost of 
debt for the Group. The key assumptions used for the value in use calculations are as follows: 

Revenue growth – average over 3 years

Revenue growth – remainder

Cost growth – employee/overheads, average over 3 years

Document  
Management  
%

Relocation 
%

4

1

4

2

1

1

Notes to the Group financial statements continuedFor the year ended 31 December 2017RESTORE plc  Annual Report and Accounts 201763

Sensitivity
The Group has not identified any reasonable potential changes to key assumptions that would cause the carrying value of 
the remaining goodwill or intangibles to exceed its recoverable amount.

The key sensitivity concerns ITP, our printer cartridge recycling business which operates under the Restore Technology 
banner. The recoverable amount calculated as value in use exceeded the carrying value by £0.1m, based on a small profit 
being achieved in 2018 and a return to pre-acquisition profitability levels in 2019 and 2020, following a renewed focus 
across sales and operations in 2017. A 10% worsening of the future profits would cause the value in use to fall below the 
carrying value of £1.3m and suggest a potential impairment to goodwill of £0.5m.

13. Property, Plant and Equipment

Freehold 
and long 
leasehold land 
& buildings 
£’m

Leasehold 
improvements 
£’m

Racking  
plant & 
machinery 
£’m

Office 
equipment 
fixtures & 
fittings 
£’m

Motor  
vehicles 
£’m

11.9

–

0.5

–

–

–

12.4

12.4

0.4

–

–

12.8

0.9

0.1

–

1.0

1.0

0.2

–

1.2

11.6

11.4

11.0

6.8

–

1.1

(0.2)

1.3

–

9.0

9.0

0.9

–

–

9.9

0.7

0.7

(0.1)

1.3

1.3

1.0

–

2.3

7.6

7.7

6.1

16.2

–

1.9

(0.6)

6.0

6.0

29.5

29.5

2.2

–

0.2

31.9

4.2

2.3

(0.3)

6.2

6.2

3.3

–

9.5

22.4

23.3

12.0

8.2

0.1

1.0

(0.3)

0.4

(6.0)

3.4

3.4

0.7

(0.3)

–

3.8

0.5

0.7

(0.1)

1.1

1.1

0.8

(0.3)

1.6

2.2

2.3

7.7

0.8

–

0.1

(0.3)

2.8

–

3.4

3.4

0.1

(0.2)

0.1

3.4

0.2

0.5

(0.2)

0.5

0.5

0.7

(0.1)

1.1

2.3

2.9

0.6

Total 
£’m

43.9

0.1

4.6

(1.4)

10.5

–

57.7

57.7

4.3

(0.5)

0.3

61.8

6.5

4.3

(0.7)

10.1

10.1

6.0

(0.4)

15.7

46.1

47.6

37.4

Cost

1 January 2016

Exchange differences

Additions

Disposals

Acquisitions

Reclassification*

31 December 2016

1 January 2017

Additions

Disposals

Acquisitions

31 December 2017

Accumulated depreciation

1 January 2016

Charge for the year

Disposals

31 December 2016

1 January 2017

Charge for the year

Disposals

31 December 2017

Net book value

31 December 2017

31 December 2016

1 January 2016

* 

  In 2016 an amount of £6.0m previously recognised on 2015 acquisitions as office equipment fixtures & fitting was reclassified to racking plant & machinery on the  

hive-up of these assets.

Capital expenditure contracted for but not provided in the financial statements is shown in note 31.

Depreciation is charged to profit or loss as an administrative expense. Assets with a net book value of £0.1m (2016: £0.4m) 
were held under finance leases.

Strategic ReportFinancial StatementsOverviewGovernance64

14. Inventories

Finished goods and goods for resale

£8.1m (2016: £4.4m) of inventories were recognised as an expense in cost of sales in the year.

15. Trade and Other Receivables

Trade receivables 

Less: provision for impairment of trade receivables

Trade receivables – net

Other receivables

Prepayments and accrued income

2017  
£’m

2.0

2017  
£’m

29.2

(0.7)

28.5

1.6

13.3

43.4

2016 
£’m

1.9

2016 
£’m

26.8

(0.4)

26.4

2.4

9.6

38.4

The average credit period is 50 days (2016: 51 days). No interest is charged on the trade receivables for the first 30 days 
from the date of the invoice. Thereafter, interest may be charged at 2% per annum on the outstanding balance.  
Trade receivables are provided for based on estimated irrecoverable amounts, determined by reference to past payment 
history and the current financial status of the customers.

Movement in the allowance for impairment

1 January

Increase in amount recognised in profit or loss

31 December

2017  
£’m

0.4

0.3

0.7

2016 
£’m

0.1

0.3

0.4

In determining the recoverability of the trade receivables, the Group considers any change in the credit quality of the 
trade receivable from the date credit was initially granted up to the reporting date. See note 19 for an analysis of trade 
receivables that were past due but not impaired.

16. Trade and Other Payables

Trade payables

Other taxation and social security

Other payables

Accruals and deferred income

2017  
£’m

10.7

5.6

0.9

16.3

33.5

2016 
£’m

11.4

5.4

0.6

16.9

34.3

The Group has financial risk management policies in place to ensure that all payables are paid within the credit time frame. 
Trade and other payables principally comprise amounts outstanding for trade purchases and ongoing costs. The average 
credit period for trade purchases is 67 days (2016: 65 days).

Notes to the Group financial statements continuedFor the year ended 31 December 2017RESTORE plc  Annual Report and Accounts 201717. Financial Liabilities – Borrowings

Current

Bank loans and overdrafts

Bank loans – secured 

Deferred financing costs

Non-current

Bank loans – secured 

Deferred financing costs

65

2016 
£’m

0.5

7.0

(0.2)

7.3

79.0

(0.6)

78.4

2017  
£’m

0.4

9.3

(0.3)

9.4

80.4

(0.9)

79.5

The bank debt is due to The Royal Bank of Scotland plc and Barclays Bank plc and is secured by a fixed and floating charge 
over the assets of the Group. The interest rate profile and an analysis of borrowings is given in note 19. Under the bank 
facility the Group is required to meet quarterly covenant tests in respect of cashflow cover, interest cover and leverage.  
All tests were met during the year and the Directors expect to continue to meet these tests.

Analysis of net debt

Cash at bank and in hand

Bank loans due within one year

Bank loans due after one year

18. Other Financial Liabilities

Obligations under finance leases – present value of finance lease liabilities

Repayable by instalments:

In less than one year

In two to five years

Over five years

2017 
£’m

10.7

(9.4)

(79.5)

(78.2)

2017 
£’m

0.3

0.1

0.2

–

0.3

2016 
£’m

13.4

(7.3)

(78.4)

(72.3)

2016 
£’m

0.4

0.1

0.2

0.1

0.4

Strategic ReportFinancial StatementsOverviewGovernance66

19. Financial Instruments
The Group’s financial instruments comprise cash, bank and various other receivable and payable balances that arise from 
its operations. The main purpose of these financial instruments is to finance the Group’s operations.

Cash and cash equivalents 

2017 
£’m

10.3

2016 
£’m

12.9

As at 31 December 2017, trade receivables of £3.6m (2016: £5.4m) were past due but not impaired. These relate to a number 
of independent customers with no recent history of default. The ageing analysis of these trade receivables is as follows:

60–90 days

Greater than 90 days

2017 
£’m

1.3

2.3

2016 
£’m

4.8

0.6

The main financial risks arising from the Group’s financial instruments are interest rate risk and liquidity risk. The Directors 
review and agree policies for managing each of these risks. Interest rates are regularly reviewed to ensure competitive 
rates are paid. Detailed cash flow forecasts are produced on a regular basis to minimise liquidity risks.

Carrying value of financial assets and (liabilities) excluding cash and borrowings

Loans and receivables

Financial liabilities measured at amortised cost

2017  
£’m

30.2

(32.5)

2016 
£’m

27.3

(29.2)

Currency and interest rate risk profile of financial liabilities 
All bank borrowings were subject to floating interest rates, at LIBOR plus a margin of between 1.85% and 2.10%, 
depending on the leverage covenant. 

The interest rate risk profile of the Group’s gross borrowings for the year was:

Currency

Sterling at 31 December 2017

Sterling at 31 December 2016

Floating rate 
financial 
liabilities 
£’m

Weighted 
average 
interest rates 
%

88.9

85.7

2.3

2.5

Total  
£’m

88.9

85.7

The exposure of Group borrowings to interest rate changes and contractual pricing dates at the end of the year are as 
follows:

6 months or less

2017  
£’m

88.9

2016 
£’m

85.7

Notes to the Group financial statements continuedFor the year ended 31 December 2017RESTORE plc  Annual Report and Accounts 201767

Interest rate sensitivity
At 31 December 2017, if interest rates had been 50 basis points higher and all other variables were held constant, it is 
estimated that the Group’s profit before tax would be approximately £0.5m (2016: £0.4m) lower. This is mainly attributable 
to the Group’s exposure to interest rates on its variable rate borrowings and is based on the change taking place at the 
beginning of the financial year and held constant throughout the year.

The Group’s sensitivity to future interest rates changes has increased during the current year due to the increased debt.

Financial assets recognised in the statement of financial position and interest rate profile
All financial assets are short-term receivables and cash at bank. The cash at bank earns interest based on the variable 
bank base rate and is held with Barclays Bank plc.

Maturity of financial liabilities
The maturity profile of the carrying amount of the Group’s financial liabilities (including interest payments) other than 
short-term trade payables and accruals which are due within one year was as follows:

Within one year, or on demand

Between one and two years

Between two and five years

More than five years

Bank  
debt 
£’m

9.4

7.0

72.5

–

88.9

Other 
financial 
liabilities* 
£’m

0.1

0.2

0.1

–

0.4

2017  
Total 
£’m

9.5

7.2

72.6

–

89.3

Bank 
debt 
£’m

7.3

7.0

71.4

–

85.7

Other 
financial 
liabilities* 
£’m

0.2

0.3

0.2

0.1

0.8

2016 
Total 
£’m

7.5

7.3

71.6

0.1

86.5

*  Other financial liabilities include interest accruals, amounts owing under finance leases and contingent and deferred consideration.

Borrowing facilities
The Company has a finance facility with The Royal Bank of Scotland plc and Barclays Bank plc which expires on 
4 November 2022. This new facility in 2017 comprised a term loan of £84.5m and a revolving credit facility (RCF) of 
£30.0m, which is partly reduced by an on demand net overdraft facility of £1.5m (2016: term loan £67.5m, RCF £30.0m 
and overdraft £1.5m). An offset facility is in place and on a gross basis; £11.8m of the overdraft facility was unutilised at 
31 December 2017 (2016: £13.9m). Details of security are given in note 17. Committed but undrawn borrowing facilities  
as at 31 December 2017 amounted to £33.3m (2016: £12.0m).

All of the Company’s borrowings are in sterling.

Fair values of financial assets and financial liabilities
The Group’s financial assets and liabilities bear floating interest rates and are relatively short-term in nature. In the opinion 
of the Directors the book values of the assets and liabilities equate to their fair value.

Interest rate management
The Group does not currently hold any interest rate swaps to mitigate the risk of changing interest rates on the issued 
variable rate debt held due to the current interest rates incurred and forecasted market rates. This policy is reviewed on a 
regular basis by the Board.

20. Deferred Tax

Summary of balances

Deferred tax liabilities

Deferred tax asset

Net position at 31 December 

2017  
£’m

(13.3)

3.9

(9.4)

2016 
£’m

(13.2)

2.8

(10.4)

Strategic ReportFinancial StatementsOverviewGovernance68

20. Deferred Tax continued
The movement in the year in the Group’s net deferred tax position is as follows:

1 January

Credit to profit for the year

Tax credited/(charged) directly to equity

Acquisitions

31 December 

2017  
£’m

(10.4)

–

1.4

(0.4)

(9.4)

The following are the major deferred tax liabilities and assets recognised by the Group and the movements thereon 
during the year:

Deferred tax liabilities

1 January 2016

Credit to income for the year

Acquisitions

31 December 2016

(Charge)/credit to income for the year

Acquisitions

31 December 2017

Deferred tax assets

1 January 2016

Credit/(charge) to income for the year

Transactions with owners

31 December 2016

Credit/(charge) to income for the year

Transactions with owners

31 December 2017

Accelerated 
capital 
allowances  
£’m

Intangible 
assets 
£’m

Properties 
£’m

(1.3)

0.6

–

(0.7)

(0.3)

–

(1.0)

(9.7)

1.4

(3.3)

(11.6)

0.6

(0.4)

(11.4)

(1.0)

0.1

–

(0.9)

–

–

(0.9)

Share-based 
payments  
£’m

Losses 
£’m

Depreciation 
in excess 
of capital 
allowances 
£’m

Provisions 
£’m

2.6

0.1

(2.2)

0.5

0.2

1.4

2.1

–

0.7

–

0.7

(0.2)

–

0.5

0.3

0.1

–

0.4

(0.4)

–

–

1.4

(0.2)

–

1.2

0.1

–

1.3

2016 
£’m

(7.7)

2.8

(2.2)

(3.3)

(10.4)

Total 
£’m

(12.0)

2.1

(3.3)

(13.2)

0.3

(0.4)

(13.3)

Total 
£’m

4.3

0.7

(2.2)

2.8

(0.3)

1.4

3.9

A deferred tax asset has been recognised on the expected future tax deductions on the exercise of share options. An 
amount of £1.4m (2016: £2.2m charged) has been credited to equity.

A deferred tax asset of £0.5m (2016: £0.7m) has been recognised on brought forward tax losses due to greater certainty 
over recoverability of the asset. 

Notes to the Group financial statements continuedFor the year ended 31 December 2017RESTORE plc  Annual Report and Accounts 201721. Provisions

1 January 2016

Used during the year

Arising during the year

31 December 2016

Used during the year

Arising on the acquisition of PHS (note 11)

Arising during the year

Released during the year

31 December 2017

69

Total 
£’m

7.7

(1.0)

0.3

7.0

(1.0)

1.0

0.4

(0.3)

7.1

Onerous lease 
provision 
£’m

Dilapidation 
provision 
£’m

7.6

(1.0)

0.3

6.9

(1.0)

–

0.4

(0.3)

6.0

0.1

–

–

0.1

–

1.0

–

–

1.1

The onerous lease provision relates to future payments at above market rents on onerous leases on a number of sites 
expiring before March 2030. £1.5m of costs are expected to be incurred within one year and the balance over the next 
seven years. This provision has been discounted at 6%, being the market commercial property yield rates (2016: 6%).

The dilapidation provision relates to the estimated liability in respect of 34 sites acquired as part of the PHS acquisition.

Provisions are analysed as follows:

Current

Non-current 

Total

22. Called Up Share Capital

Authorised:

199,000,000 ordinary shares of 5p each

Allotted, issued and fully paid:

112,962,586 (2016: 112,067,479) ordinary shares of 5p each

The issued ordinary share capital is as follows:

Date

1 January 2016

11 May 2016 – exercise of share options

9 June 2016 – exercise of share options

26 August 2016 – equity raised to acquire PHS Data Solutions

13 December 2016 – exercise of share options

31 December 2016

23 January 2017 – exercise of share options 

20 April 2017 – exercise of share options

21 April 2017 – exercise of share options

28 April 2017 – exercise of share options

9 June 2017 – exercise of share options

18 September 2017 – exercise of share options

25 September 2017 – exercise of share options

13 November 2017 – exercise of share options

15 December 2017 – exercise of share options

31 December 2017

2017  
£’m

1.5

5.6

7.1

2017  
£’m

10.0

5.6

Number of 
ordinary 
shares

95,954,760

3,916,015

38,051

12,143,632

15,021

112,067,479

60,187

15,591

586,358

16,268

32,717

35,776

75,366

36,410

36,434

112,962,586

2016 
£’m

1.0

6.0

7.0

2016 
£’m

10.0

5.6

Issue price

5.0p

5.0p

290.0p

5.0p

5.0p

5.0p

5.0p

5.0p

5.0p

5.0p

5.0p

5.0p

5.0p

The 895,107 (2016: 3,969,087) ordinary shares shown as issued above as a result of the exercise of share options  
were net-settled at market price on the day of exercise (note 28).

Strategic ReportFinancial StatementsOverviewGovernance70

23. Share Premium Account

1 January

Premium on shares issued during the year

Share issue costs

31 December 

2017  
£’m

100.9

–

–

2016 
£’m

67.5

34.6

(1.2)

100.9

100.9

The Company may use the reserve to reduce a deficit in the retained earnings of the Company from time to time subject 
to shareholders and court approval and the Company may release the reserve upon transferring to a blocked trust bank 
account a sum equal to the remaining amount outstanding to non-consenting creditors that existed at the date of the 
capital reduction.

24. Other Reserves

Share-based payments reserve

1 January 

Charge for the year

Cash settlement of EIP options

Deferred tax on share-based payments charge

Transfers*

31 December

2017 
£’m

2.4

0.6

(0.8)

1.4

(0.4)

3.2

2016 
£’m

4.7

0.8

–

(2.2)

(0.9)

2.4

*  A net amount of £0.4m has been reclassified from share-based payments reserve to retained earnings in respect of lapsed and exercised options (2016: £0.9m).

The share-based payments reserve comprises charges made to the income statement in respect of share-based 
payments under the Group’s equity compensation schemes.

25. Retained Earnings

1 January 

Profit for the year

Dividends

Transfers*

Minority interest (note 11)

31 December

2017 
£’m

43.2

7.8

(4.9)

0.4

(0.3)

46.2

2016 
£’m

27.7

18.3

(3.7)

0.9

–

43.2

*  A net amount of £0.4m has been reclassified from share-based payments reserve to retained earnings in respect of lapsed and exercised options (2016: £0.9m).

Retained earnings are the balance of income retained by the Group. Retained earnings may be distributed to shareholders 
by a dividend payment.

Notes to the Group financial statements continuedFor the year ended 31 December 2017RESTORE plc  Annual Report and Accounts 201726. Cash Inflow From Operations

Continuing operations

Profit before tax

Depreciation of property, plant and equipment

Amortisation of intangible assets

Net finance costs

Share-based payments charge

Share-based payments charge on cash-settled EIP options 

Cash settlement of EIP options

Gain on disposal of property, plant and equipment

Decrease in inventories

Increase in trade and other receivables

(Decrease)/increase in trade and other payables

Net cash generated from continuing operations

Discontinued operations

Profit before tax

Depreciation of property, plant and equipment

Profit on disposal of available for sale assets

Net cash generated from discontinued operations 

Net cash generated from operations

71

2017  
£’m

2016 
£’m

9.7

6.0

5.4

2.5

0.6

7.2

(7.9)

–

0.3

(4.0)

(4.1)

15.7

–

–

–

–

15.7

7.5

4.3

4.4

2.0

0.8

–

–

0.8

0.2

(5.1)

3.1

18.0

7.7

0.1

(7.6)

0.2

18.2

27. Pensions
The Group operates a number of defined contribution schemes for all qualifying employees. The assets of the schemes  
are held separately from those of the Group in funds under the control of trustees. The total cost charged to profit or  
loss of £1.1m (2016: £0.9m) represents contributions payable to these schemes by the Group at rates specified in the rules  
of the plan.

Strategic ReportFinancial StatementsOverviewGovernance72

28. Share-Based Payments
Share option scheme
The Restore share option scheme was introduced in May 2005. Under the scheme the Remuneration Committee can 
grant options over shares in the Company to Directors and employees of the Group. Options are granted at a fixed price 
equal to the market price of the shares under option at the date of grant. The contractual life of the option is 10 years. 
Awards under the scheme are generally reserved for employees at senior management level and above.

Between 2010 and 2017 the Company made grants of options to Senior Management and Directors, on which there are  
no performance conditions and which are exercisable within 0–10 years. 

Options were valued using a stochastic model. The fair value per option and the assumptions used in the calculation for 
the options issued in 2016 and 2017 are as follows:

Grant date

Share price at grant date

Exercise price

Number of employees

11 September  
2017

26 May 
2017

18 February 
2017

516.0p

516.0p

3

414.0p

414.0p

2

387.0p

387.0p

1

11 January 

2017

380.0p

380.0p

1

10 October 
2016

8 September 
2016

337.0p

337.0p

2

347.0p

347.0p

1

16 June 
2016

311.0p

311.0p

1

Share options granted

350,000

100,000

50,000

75,000

150,000

300,000

250,000

Vesting period (years)

Expected volatility

Option life (years)

Expected life (years)

Risk free rate

Expected dividends expressed 
as a dividend yield

Fair value per option

3

30%

10

6

1.5%

1.3%

123.9p

3

30%

10

6

1.5%

1.3%

99.4p

3

30%

10

6

1.5%

1.3%

95.2p

3

30%

10

6

1.5%

1.3%

91.3p

3

30%

10

6

1.5%

0%

94.3p

3

30%

10

6

1.5%

0%

97.1p

3

30%

10

6

1.5%

0%

87.1p

The total fair value of options issued in the year was £1.2m (2016: £0.7m). The volatility is measured by calculating the 
standard deviation of the natural logarithm of share price movements.

A reconciliation of share option movements over the two years to 31 December 2017 is:

Grant date

Outstanding at 1 January

Granted 

Exercised

Converted from EIP

Exercised from EIP

Outstanding at 31 December

Exercisable at 31 December

2017  
Weighted 
average 
exercise price

2016 
Weighted 
average 
exercise price

Number

63.8p

6,316,588

469.1p

124.4p

–

0p

700,000

(4,975,588)

4,690,860

–

142.5p

6,731,860

55.9p

3,386,430

79.0p

344.4p

62.4p

0p

–

63.8p

34.3p

Number

6,731,860

575,000

 (425,000)

–

(2,345,431)

4,536,429

1,988,715

The 425,000 options exercised as shown in the table above were net-settled at the market price on the day of exercise 
and resulted in 308,749 ordinary shares being issued (note 22), (2016: 4,975,588 options exercised, 3,969,087 ordinary 
shares issued).

The exercisable options outstanding at 31 December 2017 had an exercise price of between 0p and 516.0p and a weighted 
average remaining contractual life of 8.3 years (2016: 7.7 years). The weighted average share price at exercise date for 
options exercised in the year was 454.1p.

Notes to the Group financial statements continuedFor the year ended 31 December 2017RESTORE plc  Annual Report and Accounts 201773

Executive Incentive Plan (EIP)
On 26 November 2016, the performance conditions under the EIP were met and the performance units previously held by 
the Directors were converted into nil-cost options which were granted on 5 December 2016. On 13 April 2017 the Directors 
decided to exercise the nil-cost options granted which were currently exercisable. 

Of the 2,345,431 nil-cost options exercised, the Company elected to settle 75% of the value in cash, calculated using 
the closing price on 12 April 2017 of 379.5p. As a result of this 1,759,073 nil-cost options granted under the EIP have been 
cancelled. The Executive Directors used part of the cash settlement to fund the tax liability on the exercise and hold the 
balance of 439,768 (Charles Skinner) and 146,590 (Adam Councell) in the new shares of 5p which admitted on 21 April 2017.

The options held as at 31 December 2017 were as follows:

Number of  
nil-cost 
options

Date from which  
exercisable

2017 
Expiry  
date

Number of  
nil-cost 
options

Date from which 
exercisable

2016 
Expiry  
date

Charles Skinner

–

5 December 2016 26 November 2023

1,759,073

5 December 2016 26 November 2023

Charles Skinner

879,536

26 November 2017

26 November 2023

879,536

26 November 2017

26 November 2023

Charles Skinner

879,536 26 November 2018 26 November 2023

879,536 26 November 2018 26 November 2023

Adam Councell

–

5 December 2016 26 November 2023

586,358

5 December 2016 26 November 2023

Adam Councell

293,179

26 November 2017

26 November 2023

293,179

26 November 2017

26 November 2023

Adam Councell

293,178 26 November 2018 26 November 2023

293,178 26 November 2018 26 November 2023

Strategic ReportFinancial StatementsOverviewGovernance74

Notes to the Group financial statements continued
For the year ended 31 December 2017

29. Directors and Employees

Staff costs during the year

Wages and salaries

Social security costs

Post employment benefits

Share-based payments charge

2017 
£’m

51.1

5.1

1.1

0.6

57.9

2016 
£’m

36.2

3.5

0.9

0.8

41.4

Average monthly number of employees during the year

Number 

Number

Directors 

Management

Administration 

Operatives 

Total amounts for Directors’ remuneration and other benefits

Emoluments for Directors’ services

Directors’ remuneration shown above included the following amounts  
in respect of the highest paid Director: 

2

108

348

1,435

1,893

2017 
£’m

9.9

2

101

300

1,395

1,798

2016 
£’m

11.1

Salary and benefits

7.2

7.2

Directors’ exercised share options during the year as shown on page 33.

Key management compensation

Short-term employment benefits

Social security costs

Post employment benefits

Other benefits

Share-based payments charge

Long-term incentives vesting*

* 

£1.2m (2016: £nil) of employers national insurance has been categorised within exceptional items

The key management of the Group are management attending divisional board meetings.

2017 
£’m

3.1

0.6

0.3

0.1

0.6

8.9

13.6

2016 
£’m

2.4

2.0

0.2

0.1

0.8

11.9

17.4

RESTORE plc  Annual Report and Accounts 201730. Leasing Commitments
The Group leases various premises and assets under non-cancellable operating lease agreements of varying terms.  
The majority of the lease agreements are renewable at the end of the lease period at market rate.

Future aggregate minimum lease payments under  
non-cancellable operating leases

– Within one year

– Within two to five years

– Over five years

Land and buildings

Plant and machinery

2017 
£’m

14.4

49.2

73.2

136.8

2016 
£’m

12.1

42.8

44.6

99.5

2017 
£’m

1.7

4.7

0.7

7.1

The operating leases represent rentals payable by the Group for certain properties, vehicles and equipment.

31. Capital Commitments

Capital expenditure

Contracted for but not provided in the financial statements

2017  
£’m

0.1

75

2016 
£’m

1.8

5.6

0.7

8.1

2016 
£’m

0.3

32. Contingent Liabilities
The Company has entered into a bank cross guarantee with its subsidiaries. The guarantee amounts to £78.2m at  
31 December 2017 (2016: £72.3m). The assets of the Company and its subsidiaries are pledged as security for the  
bank borrowings, by way of a fixed and floating charge.

33. Related Party Transactions and Controlling Party
The remuneration of key management personnel and details of the Directors’ emoluments are shown in note 29. 
Dividends of £66,774, £15,301, £12,682, £84 (2016: £38,787, £12,445, £5,140, £nil) were paid to Charles Skinner, Sir William 
Wells, Adam Councell and Martin Towers respectively.

The Directors exercised nil-cost options in the year, as disclosed within the Directors’ remuneration report (pages 32 and 33).

The Directors do not consider there to be a controlling party.

34. Post Balance Sheet Events
On 3 January 2018, the Group completed the acquisition of the trade and assets of Scanning Direct for £0.1m.  
On 9 January 2018, the Group completed the acquisition of certain trade and assets of Papershrink Limited, a scanning 
business for £0.2m.

Strategic ReportFinancial StatementsOverviewGovernance76

Company statement of financial position
As at 31 December 2017

ASSETS

Non-current assets

Intangible assets

Property, plant and equipment

Investments

Deferred tax asset

Current assets

Inventories

Trade and other receivables

Cash and cash equivalents

Total assets

LIABILITIES

Current liabilities

Trade and other payables

Financial liabilities – borrowings

Current tax liabilities

Non-current liabilities

Financial liabilities – borrowings

Other long term liabilities

Deferred tax liability

Provisions

Total liabilities

Net assets

EQUITY

Share capital

Share premium account

Other reserves

Retained earnings

Equity attributable to the owners of the parent

The Company’s loss for the financial year was £1.7m (2016: profit £16.1m). 

Note

2017  
£’m

2016 
£’m

35

36

37

44

38

39

41

40

41

41

42

44

45

46

113.1

30.4

102.2

2.2

247.9

0.4

21.5

4.5

26.4

274.3

(16.2)

(9.4)

–

(25.6)

(79.5)

(29.9)

(8.4)

(0.6)

(118.4)

(144.0)

130.3

5.6

100.9

3.1

20.7

130.3

114.4

31.5

95.5

0.2

241.6

0.3

21.2

6.0

27.5

269.1

(16.1)

(6.8)

(0.2)

(23.1)

(78.4)

(23.9)

(8.0)

–

(110.3)

(133.4)

135.7

5.6

100.9

2.3

26.9

135.7

These financial statements were approved by the Board of Directors and authorised for issue on 21 March 2018 and were 
signed on its behalf by:

Charles Skinner   

Chief Executive 

Adam Councell

Group Finance Director

RESTORE plc  Annual Report and Accounts 2017 
   
 
Company statement of changes in equity
For the year ended 31 December 2017

Attributable to owners of the parent

Balance at 1 January 2016

Profit for the year

Total comprehensive income for the year

Transactions with owners

Issue of shares during the year

Issue costs

Dividends

Transfers* 

Acquisition**

Share-based payments charge

Deferred tax on share-based payments

Balance at 31 December 2016

Balance at 1 January 2017

Loss for the year

Transactions with owners

Dividends

Transfers* 

Share-based payments charge

Cash settlement of EIP options

Deferred tax on share-based payments

Share  
capital 
£’m

Share 
premium 
£’m

4.8

–

–

0.8

–

–

–

–

–

–

0.8

5.6

5.6

–

–

–

–

–

–

–

–

67.5

–

–

34.6

(1.2)

–

–

–

–

–

33.4

100.9

100.9

–

–

–

–

–

–

–

–

Balance at 31 December 2017

5.6

100.9

Other 
reserves 
£’m

4.6

–

–

–

–

–

(0.9)

–

0.8

(2.2)

(2.3)

2.3

2.3

–

–

–

(0.4)

0.6

(0.8)

1.4

0.8

3.1

Retained  
earnings 
£’m

12.6

16.1

16.1

–

–

(3.7)

0.9

1.0

–

–

(1.8)

26.9

26.9

(1.7)

(1.7)

(4.9)

0.4

–

–

–

(4.5)

20.7

77

Total 
Equity 
£’m

89.5

16.1

16.1

35.4

(1.2)

(3.7)

–

1.0

0.8

(2.2)

30.1

135.7

135.7

(1.7)

(1.7)

(4.9)

–

0.6

(0.8)

1.4

(3.7)

130.3

*  A net amount of £0.4m has been reclassified from share-based payments reserve to retained earnings in respect of lapsed and exercised options (2016: £0.9m). 

**   As a result of hive-ups shown in note 35, retained earnings of nil were transferred to the Company (2016: £1.0m).

Strategic ReportFinancial StatementsOverviewGovernance 
78

Company statement of cash flows
For the year ended 31 December 2017

Net cash generated from operations

Net finance costs

Income taxes paid

Net cash generated from operating activities

Cash flows from investing activities

Purchase of property, plant and equipment and applications software

Purchase of subsidiary undertakings, net of cash acquired

Purchase of trade and assets

Proceeds from sale of available for sale assets 

Cash flows used in investing activities

Cash flows from financing activities

Net proceeds from share issues

Dividends paid

Repayment of bank borrowings

Repayment of revolving credit facility

New bank loans raised

Net cash (used in)/generated from financing activities

Net (decrease)/increase in cash and cash equivalents

Cash and cash equivalents at start of year

Cash and cash equivalents at end of year

Cash and cash equivalents shown above comprise:

Cash at bank

Bank overdrafts

Note

47

43

Year ended 
31 December 
2017 
£’m

Year ended 
31 December 
2016 
£’m

12.7

(2.2)

(2.3)

8.2

(2.2)

(6.3)

(0.4)

–

(8.9)

–

(4.9)

(7.3)

(9.0)

20.0

(1.2)

(1.9)

6.0

4.1

4.5

(0.4)

4.1

14.4

(1.7)

(0.3)

12.4

(2.9)

(83.1)

–

27.7

(58.3)

34.2

(3.7)

–

(2.5)

20.0

48.0

2.1

3.9

6.0

6.0

–

6.0

RESTORE plc  Annual Report and Accounts 201779

Company accounting policies

These financial statements for the Company have been prepared under the historical cost convention and in accordance 
with the Companies Act 2006 and EU endorsed International Financial Reporting Standards (IFRS). The Directors consider 
that the accounting policies as shown on pages 44 to 53 are suitable, are supported by reasonable judgements and 
estimates and have been consistently applied except where stated below. A summary of the more important accounting 
policies is as follows.

Going Concern
The going concern basis has been applied in these accounts on the basis that funds will be made available from other 
group companies.

The going concern position is discussed further in the consolidated financial statements of the Group on page 44 and 
applies to the Company.

Company Profit And Loss Account
In accordance with section 408 of the Companies Act 2006 the Company is exempt from the requirement to present 
its own profit and loss account. The results for the financial year of the Company are given on page 76 of the financial 
statements.

Hive-Ups
The Company holds investments in trading subsidiaries, but has a policy of hiving-up the trade and assets of acquired 
subsidiaries within records management. In 2016, the trade and assets of the records management business of 
Wincanton UK and PHS DS was hived-up to Restore plc. On hive-up, separable intangible assets recognised on the 
original acquisition are recognised within the Company statement of financial position together with other assets and 
liabilities. The previously recognised investment in the subsidiary is de-recognised and any balance is taken to goodwill.

Strategic ReportFinancial StatementsOverviewGovernance80

Notes to the Company financial statements
For the year ended 31 December 2017

35. Intangible Assets

Cost

1 January 2016

Additions – external

Arising on acquisition of subsidiaries

31 December 2016

1 January 2017

Additions – external

Arising on acquisition of subsidiaries

31 December 2017

Accumulated amortisation and impairment

1 January 2016

Charge for the year

31 December 2016

1 January 2017

Charge for the year

31 December 2017

Carrying amount

31 December 2017

31 December 2016

1 January 2016

Goodwill 
£’m

Customer 
relationships 
£’m

Applications 
software 
£’m

33.4

–

32.1

65.5

65.5

–

0.6

66.1

3.8

–

3.8

3.8

–

3.8

62.3

61.7

29.6

13.9

–

40.8

54.7

54.7

–

0.4

55.1

0.6

2.2

2.8

2.8

2.2

5.0

50.1

51.9

13.3

1.7

0.3

–

2.0

2.0

0.3

–

2.3

0.8

0.4

1.2

1.2

0.4

1.6

0.7

0.8

0.9

Total 
£’m

49.0

0.3

72.9

122.2

122.2

0.3

1.0

123.5

5.2

2.6

7.8

7.8

2.6

10.4

113.1

114.4

43.8

Customer relationships have a life of 4–20 years. Amortisation is charged to profit or loss as an administrative expense.

The changes to goodwill during the year were as follows:

Cost

1 January 2016

Acquired – Wincanton UK

Acquired – PHS DS

31 December 2016

Adjusted – PHS DS

31 December 2017

Accumulated impairment

1 January 2016

31 December 2016

31 December 2017

Carrying amount at 31 December 2017

Carrying amount at 31 December 2016

Carrying amount 1 January 2016

£’m

33.4

13.0

19.1

65.5

0.6

66.1

3.8

3.8

3.8

62.3

61.7

29.6

In 2016 the trade and assets of the records management business of Wincanton UK and PHS DS was hived-up into the 
Company.

RESTORE plc  Annual Report and Accounts 201781

Annual test for impairment
The recoverable amount of the Company is determined from value-in-use calculations. The calculations use pre-tax cash 
flow projections based on financial budgets approved by the Directors for year one and cash flow projections for years 
two and three using growth rates that are considered to be in line with the general trends in which the Company operates. 
Terminal cash flows are based on these 3 year projections, assumed to grow perpetually at 1%. In accordance with IAS 36, 
the growth rates for beyond the forecasted three years do not exceed the long-term average growth rate for the industry. 
The key assumptions forming inputs to the cash flows are in revenues and margins. Revenues for 2018 have been assessed 
by reference to existing contracts and market volumes. Margins have been assumed to be consistent with those currently 
achieved in the Document Management division. The forecasts have been discounted at a pre-tax rate of 13.3% (2016: 12.9%). 
This discount rate was calculated using a pre-tax rate based on the weighted average cost of capital for the Company. This has 
changed during the year as a result of changes in both the cost of equity and cost of debt for the Company.

The key assumptions used for the value in use calculations are as follows: 

Revenue growth – average over 3 years

Revenue growth – remainder

Cost growth – employee/overheads, average over 3 years

Document  
Management  
%

4

1

4

Sensitivity
The Company has not identified any reasonable potential changes to key assumptions that would cause the carrying 
value of the remaining goodwill or intangibles to exceed its recoverable amount.

36. Property, Plant And Equipment

Freehold and  
long leasehold 
land & buildings 
£’m

Leasehold 
improvements 
£’m

Racking  
plant & 
machinery 
£’m

Office 
equipment 
fixtures 
& fittings 
£’m

Motor  
vehicles 
£’m

5.7

0.5

–

6.2

6.2

0.4

6.6

0.2

0.1

0.3

0.3

0.2

0.5

6.1

5.9

5.5

6.0

0.5

0.8

7.3

7.3

0.6

7.9

0.8

0.6

1.4

1.4

0.6

2.0

5.9

5.9

5.2

12.9

1.3

8.3

22.5

22.5

0.7

23.2

1.9

1.7

3.6

3.6

1.8

5.4

17.8

18.9

11.0

0.8

0.3

0.1

1.2

1.2

0.2

1.4

0.3

0.2

0.5

0.5

0.3

0.8

0.6

0.7

0.5

0.1

–

–

0.1

0.1

–

0.1

–

–

–

–

0.1

0.1

–

0.1

0.1

Total 
£’m

25.5

2.6

9.2

37.3

37.3

1.9

39.2

3.2

2.6

5.8

5.8

3.0

8.8

30.4

31.5

22.3

Cost

1 January 2016

Additions

Acquisitions

31 December 2016

1 January 2017

Additions

31 December 2017

Accumulated depreciation

1 January 2016

Charge for the year

31 December 2016

1 January 2017

Charge for the year

31 December 2017

Net book value

31 December 2017

31 December 2016

1 January 2016

Capital expenditure contracted for but not provided in the financial statements is shown in note 51.

Depreciation is charged to profit or loss as an administrative expense. Assets with a net book value of £nil (2016: £nil) were 
held under finance leases.

Strategic ReportFinancial StatementsOverviewGovernance82

Notes to the Company financial statements continued
For the year ended 31 December 2017

37. Investments
Shares in subsidiary undertakings

Cost

1 January 2016

Adjusted – Diamond

Adjusted – ITP

Acquired – PHS DS

Capital contribution – subsidiary share-based payment

Transfer to intangible assets (less deferred tax)

31 December 2016

1 January 2017

Acquired – ID Secured

Acquired – The ITAD Works

Acquired – Baxter Confidential

Acquired – Lombard

Capital contribution – subsidiary share-based payment

31 December 2017

Accumulated impairment

1 January 2016 and 31 December 2016

31 December 2017

Net book value

31 December 2017

31 December 2016

1 January 2016

£’m

114.4

(1.4)

(0.4)

83.1

0.2

(66.6)

129.3

129.3

0.4

1.9

1.6

2.4

0.4

136.0

33.8

33.8

102.2

95.5

80.6

RESTORE plc  Annual Report and Accounts 201783

At 31 December 2017 the Company held directly and indirectly equity and voting rights of the following undertakings:

Company

Document Management Division

Class of 
holding

% held

Country of  
incorporation

Nature of 
business

All companies within this division are registered at The Databank, Unit 5 Redhill Distribution Centre, Salbrook Road, Redhill, Surrey RH1 5DY.

*Data Solutions 2016 Limited**

*Datashred Limited**

*Lombard Recycling Limited**

*Baxter Confidential Limited**

*ID Secured Limited**

*Restore Scan Limited**†

*Restore (Spur) Limited

*Restore Shred Limited

*Wansdyke Security Limited

Relocation Division

Ordinary

Ordinary

Ordinary

Ordinary

Ordinary

Ordinary

Ordinary

Ordinary

Ordinary 

100%

100%

100%

100%

100%

100%

100%

100%

100%

England and Wales

Shredding Services

England and Wales

Dormant

England and Wales

Dormant

England and Wales

Dormant

England and Wales

Dormant

England and Wales

Digital Services

England and Wales

Dormant

England and Wales

Dormant

England and Wales

Dormant

All UK companies within this division are registered at 2 Oriental Road, Silvertown, London, E16 2BZ.

*Harrow Green Limited

Relocom Limited**

*IT Efficient Limited**

*The ITAD Works Limited**

*ITP Group Holdings Limited**

Ordinary

Ordinary

Ordinary 

Ordinary

Ordinary

100%

100%

100%

100%

100%

England and Wales

Relocation

England and Wales

Relocation

England and Wales

Lifecycle Services

England and Wales

Lifecycle Services

England and Wales

Holding Company

Printer Cartridge 
Recycling

Printer Cartridge 
Recycling

Printer Cartridge 
Recycling

Printer Cartridge 
Recycling

International Technology Products (UK) Limited**

Ordinary

100%

England and Wales

International Technology Products GmbH***

Ordinary

100%

Germany

Office Green Limited**

Ordinary

100%

England and Wales

Takeback Limited**

*Diamond Relocations Limited

*Sargents Trading Limited

*   Held directly

Ordinary

Ordinary

Ordinary

100%

100%

100%

England and Wales

England and Wales

Dormant

England and Wales

Dormant

**   The Company has taken the exemption from audit under section 479A of the Companies Act 2006

***  The registered address of International Technology Products GmbH is Röntgenstraße 4, Hainburg, D-63512, Germany

†   The registered address of Restore Scan Limited is Unit 2, Tally Close, Agecroft Commerce Park, Swinton, Manchester, M27 8WJ

Dormant companies are exempt from filing accounts under section 394 of the Companies Act 2006.

38. Inventories

Finished goods and goods for resale

2017 
£’m

0.4

2016 
£’m

0.3

£3.0m (2016: £2.0m) of inventories were recognised as an expense in cost of sales in the year.

Strategic ReportFinancial StatementsOverviewGovernance84

Notes to the Company financial statements continued
For the year ended 31 December 2017

39. Trade and Other Receivables

Due in less than one year

Trade receivables 

Less: provision for impairment of trade receivables

Trade receivables – net

Amounts due from group undertakings

Other receivables

Prepayments and accrued income

Due after more than one year

Amounts due from group undertakings

2017  
£’m

10.6

(0.1)

10.5

0.6

1.0

6.3

18.4

3.1

21.5

2016 
£’m

11.3

(0.2)

11.1

0.5

0.1

4.6

16.3

4.9

21.2

The average credit period is 47 days (2016: 50 days). No interest is charged on the trade receivables for the first 30 days 
from the date of the invoice. Thereafter, interest may be charged at 2% per annum on the outstanding balance.

Trade receivables are provided for based on estimated irrecoverable amounts, determined by reference to past payment 
history and the current financial status of the customers.

Movement in the allowance for impairment

1 January

(Decrease)/increase in amount recognised in profit or loss

31 December

2017  
£’m

0.2

(0.1)

0.1

2016 
£’m

0.1

0.1

0.2

In determining the recoverability of the trade receivables, the Company considers any change in the credit quality of the 
trade receivable from the date credit was initially granted up to the reporting date. See note 43 for an analysis of trade 
receivables that were past due but not impaired.

40. Trade and Other Payables

Trade payables

Amount due to group undertakings

Other taxation and social security

Other payables

Accruals and deferred income

2017  
£’m

4.9

0.3

2.1

0.3

8.6

16.2

2016 
£’m

4.9

0.5

2.1

–

8.6

16.1

The Company has financial risk management policies in place to ensure that all payables are paid within the credit time 
frame. Trade and other payables principally comprise amounts outstanding for trade purchases and ongoing costs.  
The average credit period for trade purchases is 52 days (2016: 62 days).

RESTORE plc  Annual Report and Accounts 201741. Financial Liabilities – Borrowings

Current

Overdraft on demand

Bank loans – secured 

Deferred financing costs

Non-current

Bank loans – secured 

Deferred financing costs

85

2016 
£’m

–

7.0

(0.2)

6.8

79.0

(0.6)

78.4

2017  
£’m

0.4

9.3

(0.3)

9.4

80.4

(0.9)

79.5

The bank debt is due to The Royal Bank of Scotland plc and Barclays Bank plc and is secured by a fixed and floating charge 
over the assets of the Group. The interest rate profile and an analysis of borrowings is given in note 43. Under the bank 
facility the Group is required to meet quarterly covenant tests in respect of cashflow cover, interest cover and leverage.  
All tests were met during the year and the Directors expect to continue to meet these tests.

Analysis of net debt

Cash at bank and in hand

Bank loans and overdrafts due within one year

Bank loans due after one year

42. Other Financial Liabilities

Amount due to group undertakings

2017  
£’m

4.5

(9.4)

(79.5)

(84.4)

2017  
£’m

29.9

2016 
£’m

6.0

(6.8)

(78.4)

(79.2)

2016 
£’m

23.9

43. Financial Instruments
The Company’s financial instruments comprise cash, bank and various other receivable and payable balances that arise 
from its operations. The main purpose of these financial instruments is to finance the Company operations.

Cash and cash equivalents

2017  
£’m

4.1

2016 
£’m

6.0

As at 31 December 2017 trade receivables of £0.2m (2016: £1.5m) were past due but not impaired. These relate to a 
number of independent customers with no recent history of default. The ageing analysis of these trade receivables is  
as follows:

60–90 days

Greater than 90 days

2017  
£’m

0.2

–

2016 
£’m

1.1

0.4

The main financial risks arising from the Company’s financial instruments are interest rate risk and liquidity risk.  
The Directors review and agree policies for managing each of these risks. Interest rates are regularly reviewed  
to ensure competitive rates are paid. Detailed cash flows are produced on a regular basis to minimise liquidity risks.

Strategic ReportFinancial StatementsOverviewGovernance86

Notes to the Company financial statements continued
For the year ended 31 December 2017

43. Financial Instruments continued

Carrying value of financial assets and (liabilities) excluding cash and borrowings

Loans and receivables

Financial liabilities measured at amortised cost

2017  
£’m

12.2

(14.2)

2016 
£’m

11.6

(13.8)

Currency and interest rate risk profile of financial liabilities
All bank borrowings were subject to floating interest rates, at LIBOR plus a margin of between 1.85% and 2.10%, 
depending on the leverage covenant. 

The interest rate risk profile of the Company’s gross borrowings for the year was:

Currency

Sterling at 31 December 2017

Sterling at 31 December 2016

Floating rate  
financial 
liabilities 
£’m

Subject 
to interest  
rate collar 
£’m

Weighted 
average 
interest rates 
%

88.9

85.2

–

–

2.3

2.4

Total  
£’m

88.9

85.2

The exposure of Company’s borrowings to interest rate changes and contractual pricing dates at the end of the year are 
as follows:

6 months or less

2017  
£’m

88.9

2016 
£’m

85.2

Interest rate sensitivity
At 31 December 2017, if interest rates had been 50 basis points higher and all other variables were held constant, it is 
estimated that the Company’s loss before tax would be approximately £0.5m lower (2016: profit £0.3m lower). This is 
mainly attributable to the Company’s exposure to interest rates on its variable rate borrowings and is based on the 
change taking place at the beginning of the financial year and held constant throughout the year.

The Company’s sensitivity to future interest rates changes has increased during the current year due to the  
increased debt.

Financial assets recognised in the statement of financial position and interest rate profile
All financial assets are short-term receivables and cash at bank. The cash at bank earns interest based on the variable 
bank base rate and is held with Barclays Bank plc.

Maturity of financial liabilities
The maturity profile of the carrying amount of the Company’s financial liabilities (including interest payments), other than 
short-term trade payables and accruals which are due within one year was as follows:

Within one year, or on demand

Between one and two years

Between two and five years

Bank 
debt 
£’m

9.4

7.0

72.5

88.9

Other 
financial 
liabilities* 
£’m

0.1

–

29.9

30.0

2017 
Total 
£’m

9.5

7.0

102.4

118.9

Bank 
debt 
£’m

6.8

6.0

72.4

85.2

Other 
financial 
liabilities* 
£’m

–

–

23.9

23.9

2016 
Total 
£’m

6.8

6.0

96.3

109.1

*  Other financial liabilities include interest accruals, amounts owing under finance leases and contingent and deferred consideration.

RESTORE plc  Annual Report and Accounts 201787

Borrowing facilities
The Company has a finance facility with The Royal Bank of Scotland plc and Barclays Bank plc which expires on 
4 November 2022. This new facility in 2017 comprised a term loan of £84.5m and a revolving credit facility (RCF) of 
£30.0m, which is partly reduced by an on demand net overdraft facility of £1.5m (2016: term loan £67.5m, RCF £30.0m 
and overdraft £1.5m). An offset facility is in place and on a gross basis; £5.6m of the overdraft facility was unutilised at 
31 December 2017 (2016: £7.5m). Details of security are given in note 41. Committed but undrawn borrowing facilities  
as at 31 December 2017 amounted to £33.3m (2016: £12.5m).

All of the Company’s borrowings are in sterling.

Fair values of financial assets and financial liabilities
The Company’s financial assets and liabilities bear floating interest rates and are relatively short-term in nature.  
In the opinion of the Directors the book values of the assets and liabilities equate to their fair value.

Interest rate management (see page 67)

44. Deferred Tax

Summary of balances

Deferred tax liabilities

Deferred tax asset

Net position at 31 December 

The movement in the year in the Company’s net deferred tax position is as follows:

1 January

Credit to profit or loss for the year

Tax credited/(charged) directly to equity

Acquisitions

31 December 

2017  
£’m

(8.4)

2.2

(6.2)

2017  
£’m

(7.8)

0.3

1.4

(0.1)

(6.2)

2016 
£’m

(8.0)

0.2

(7.8)

2016 
£’m

(0.8)

1.6

(2.2)

(6.4)

(7.8)

The following are the major deferred tax liabilities and assets recognised by the Company and the movements thereon 
during the year:

Deferred tax liabilities

1 January 2016

Credit to income for the year

Acquisitions

31 December 2016

(Charge)/credit to income for the year

31 December 2017

Accelerated 
capital 
allowances 
£’m

Intangible 
assets 
£’m

(1.1)

0.4

–

(0.7)

(0.6)

(1.3)

(2.0)

1.1

(6.4)

(7.3)

0.2

(7.1)

Total 
£’m

(3.1)

1.5

(6.4)

(8.0)

(0.4)

(8.4)

Strategic ReportFinancial StatementsOverviewGovernance88

Notes to the Company financial statements continued
For the year ended 31 December 2017

44. Deferred Tax continued 
Deferred tax assets

1 January 2016

Credit to income for the year

Transactions with owners

31 December 2016

Credit to income for the year

Transactions with owners

31 December 2017

A deferred tax asset has been recognised on the share-based payments charge. An amount of £1.4m (2016: £2.2m 
charged) has been credited to equity.

45. Provisions

1 January 2016

Used during the year

31 December 2016

Arising on the acquisition of PHS

31 December 2017

Onerous lease 
provision 
£’m

Dilapidation 
provision 
£’m

0.1

(0.1)

–

–

–

–

–

–

0.6

0.6

The dilapidation provision relates to the estimated liability acquired in respect of 23 sites acquired as part of the PHS 
acquisition.

Provisions are analysed as follows:

Non-current

46. Share Capital

Authorised:

199,000,000 ordinary shares of 5p each

Allotted, issued and fully paid:

112,962,586 (2016: 112,067,479) ordinary shares of 5p each

2017  
£’m

0.6

2017  
£’m

10.0

5.6

Share-based 
payments  
£’m

2.3

0.1

(2.2)

0.2

0.6

1.4

2.2

Total 
£’m

0.1

(0.1)

–

0.6

0.6

2016 
£’m

–

2016 
£’m

10.0

5.6

RESTORE plc  Annual Report and Accounts 2017The issued ordinary share capital is as follows:

Date

1 January 2016

11 May 2016 – exercise of share options

9 June 2016 – exercise of share options

26 August 2016 – equity raised to acquire PHS DS

13 December 2016 – exercise of share options

31 December 2016

23 January 2017 – exercise of share options 

20 April 2017 – exercise of share options

21 April 2017 – exercise of share options

28 April 2017 – exercise of share options

9 June 2017 – exercise of share options

18 September 2017 – exercise of share options

25 September 2017 – exercise of share options

13 November 2017 – exercise of share options

15 December 2017 – exercise of share options

31 December 2017

89

Number of 
ordinary 
shares

95,954,760

3,916,015

38,051

12,143,632

15,021

112,067,479

60,187

15,591

586,358

16,268

32,717

35,776

75,366

36,410

36,434

112,962,586

Issue price

5.0p

5.0p

290.0p

5.0p

5.0p

5.0p

5.0p

5.0p

5.0p

5.0p

5.0p

5.0p

5.0p

The 895,107 (2016: 3,969,087) ordinary shares shown as issued above as a result of the exercise of share options were  
net-settled at market price on the day of exercise (note 28).

47. Cash Inflow From Operations

Continuing operations

(Loss)/profit before tax

Depreciation of property, plant and equipment

Amortisation of intangible assets

Net finance costs

Share-based payments charge

Share-based payments charge on cash-settled EIP options

Cash settlement of EIP options

Increase in inventories

Decrease in trade and other receivables

Increase/(decrease) in trade and other payables

Net cash generated from continuing operations

Discontinued operations

Profit before tax

Profit on disposal of available for sale assets

Net cash generated from discontinued operations 

Net cash generated from operations

48. Share-Based Payments
Details of the share-based payments can be found in note 28.

2017  
£’m

2016 
£’m

(1.7)

3.0

2.6

2.8

0.2

7.2

(7.9)

(0.1)

(0.3)

6.9

12.7

–

–

–

12.7

5.1

2.6

2.6

1.7

0.6

–

–

–

4.9

(3.1)

14.4

7.9

(7.9)

–

14.4

Strategic ReportFinancial StatementsOverviewGovernance90

Notes to the Company financial statements continued
For the year ended 31 December 2017

49. Directors and Employees

Staff costs during the year

Wages and salaries
Social security costs
Post employment benefits
Share-based payments charge

2017  
£’m

14.6

1.5

0.3

0.2

16.6

2016 
£’m

12.6

1.2

0.3

0.6

14.7

Average monthly number of employees during the year

Number 

Number

Directors 

Management

Administration 

Operatives 

Total amounts for Directors’ remuneration and other benefits

Emoluments for Directors’ services
Directors’ remuneration shown above included the following amounts in respect of the highest 
paid Director: 

2

51

78

458

589

2017 
£’m

9.9

2

53

64

447

566

2016 
£’m

11.1

Salary and benefits

7.2

7.2

Directors exercised share options during the year as shown on page 33. 

Key management compensation

Short-term employment benefits

Social security costs

Post employment benefits

Share-based payments charge

Long-term incentives vesting*

2017 
£’m

1.8

1.6

0.2

0.2

8.9

12.7

2016 
£’m

1.3

1.4

0.1

0.6

11.4

14.8

* 

£1.2m (2016: £nil) of employers national insurance has been categorised within exceptional items

50. Leasing Commitments
The Company leases various premises and assets under non-cancellable operating lease agreements of varying terms. 
The majority of the lease agreements are renewable at the end of the lease period at market rate.

Future aggregate minimum lease payments  
under non-cancellable operating leases

– Within one year

– Within two to five years

– Over five years

Land and buildings

Plant and machinery

2017 
£’m

11.5

41.5

53.0

106.0

2016 
£’m

10.8

39.2

37.3

87.3

2017 
£’m

0.7

0.8

–

1.5

The operating leases represent rentals payable by the Company for certain properties, vehicles and equipment.

51. Capital Commitments

Capital expenditure

Contracted for but not provided in the financial statements

2017  
£’m

0.1

2016 
£’m

0.7

1.0

–

1.7

2016 
£’m

0.2

52. Contingent Liabilities
The Company has entered into a bank cross guarantee. The guarantee amounts to £78.2m at 31 December 2017 (2016: 
£72.3m). The assets of the Company are pledged as security for the bank borrowings, by way of a fixed and floating charge.

53. Related Party Transactions and Controlling Party
Details of related party transactions can be found in note 33.

RESTORE plc  Annual Report and Accounts 201791

Notice of Annual General Meeting

Restore plc
Notice is hereby given that the Annual General Meeting of Restore plc (“the Company”) will be held at the offices of 
Cenkos Securities plc, 6.7.8 Tokenhouse Yard, London EC2R 7AS on 21 May 2018 at 1.00pm for the following purposes:

Ordinary Business
1. 

 To receive the Company’s annual accounts for the financial year ended 31 December 2017, together with the 
Directors’ report and the auditors’ report on those accounts.

2. 

3. 

4. 

5. 

6. 

7. 

 To appoint PricewaterhouseCoopers LLP as auditors to the Company to hold office from the conclusion of the 
meeting until the conclusion of the next annual general meeting at which accounts are laid.

To authorise the Directors to set the auditors’ remuneration.

 To re-appoint Sharon Baylay, who retires by rotation pursuant to the Company’s articles of association, as a 
Director of the Company.

 To re-appoint Charles Antony Lawrence Skinner, who retires by rotation pursuant to the Company’s articles of 
association, as a Director of the Company.

 To re-appoint James Christie Falconer Wilde, who retires by rotation pursuant to the Company’s articles of 
association, as a Director of the Company.

 To declare a final dividend of 3.33p per ordinary share in respect of the year ended 31 December 2017.  
This dividend will be paid on 6 July 2018 to the holders of ordinary shares at 6pm on 8 June 2018 (the  
ex-dividend date being 7 June 2018). 

Special Business
As special business, to consider and, if thought fit, to pass the following resolutions which will be proposed as to 
resolution 8 as an ordinary resolution and as to resolutions 9 and 10 as special resolutions:

8. 

9. 

 That the Directors be and they are hereby generally and unconditionally authorised in substitution for all existing 
authorities (but without prejudice to any allotment of shares or grant of rights already made, offered or agreed 
to be made pursuant to such authorities) to exercise all the powers of the Company to allot equity securities (as 
defined in section 560 of the Companies Act 2006 (the “Act”) up to an aggregate nominal amount of £1,882,709.75 
(being 37,654,195 ordinary shares of 5p each) provided that this authority shall, unless renewed, expire at the 
conclusion of the next Annual General Meeting of the Company after the passing of this resolution or if earlier on 
the date which is 15 months after the date of this Annual General Meeting, except that the Company may before 
such expiry make offers or agreements which would or might require equity securities to be allotted after such 
expiry and the Directors may allot equity securities in pursuance of any such offers agreements as if the authority 
conferred by this resolution had not expired.

 That, subject to the passing of resolution number 8 above, the Directors be and they are hereby empowered, 
pursuant to section 570 of the Act, to allot equity securities (as defined in section 560 of the Act) for cash pursuant 
to the authority conferred by resolution number 8 or by way of a sale of treasury shares as if section 561 of the Act 
did not apply to any such allotment, provided that this power shall be limited to: 

9.1 

9.2 

 the allotment of equity securities in connection with a rights issue or other pro rata offer in favour of 
holders of equity securities where the equity securities respectively attributable to the interests of all 
those persons at such record dates as the directors may determine are proportionate (as nearly as may 
be) to the respective numbers of equity securities held by them subject to such exclusions or other 
arrangements as the directors may consider necessary or expedient to deal with treasury shares, fractional 
entitlements, record dates, practical or legal difficulties under the laws of any territory or the requirements 
of any regulatory body or stock exchange or by virtue of equity securities being represented by depositary 
receipts or any other matter whatsoever; and

 the allotment (otherwise than pursuant to paragraph 9.1 above) of equity securities up to an aggregate 
nominal amount of £564,812.93, and shall expire upon the expiry of the general authority conferred by 
resolution 8 above, except that the Company may before such expiry make offers or agreements which 
would or might require equity securities to be allotted and/or shares held by the Company in treasury 
to be sold or transferred after such expiry and the directors may allot equity securities and/or sell or 
transfer shares held by the Company in treasury in pursuance of such offers or agreements as if the power 
conferred by this resolution had not expired.

Strategic ReportFinancial StatementsOverviewGovernance92

Notice of Annual General Meeting continued

10. 

 That the Company be and is hereby generally and unconditionally authorised, in accordance with section 701 of 
the Act, to make market purchases (within the meaning of section 693(4) of the Act) of ordinary shares of 5p each 
in the capital of the Company (“Ordinary Shares”) on such terms and in such manner as the directors may from 
time to time determine provided that:

10.1 

the maximum number of Ordinary Shares authorised to be purchased is 11,296,258;

10.2 

 the minimum price which may be paid for each Ordinary Share is 5p (exclusive of expenses payable by the 
Company); and

10.3 

 the maximum price which may be paid for each Ordinary Share (exclusive of expenses payable by the 
Company) cannot be more than 105 per cent of the average market value of an Ordinary Share for the five 
business days prior to the day on which the Ordinary Share is contracted to be purchased.

The authority conferred shall expire at the conclusion of the next annual general meeting of the Company or if 
earlier on the date which is 15 months after the date of this Annual General Meeting except that the Company may 
before such expiry make a contract to purchase its own shares which will or may be completed or executed wholly 
or partly after such expiry.

By order of the Board

Sarah Waudby
Company Secretary 
21 March 2018

Registered Office
The Databank

Unit 5

Redhill Distribution Centre 

Salbrook Road

Redhill

Surrey RH1 5DY

RESTORE plc  Annual Report and Accounts 2017 
93

Notes: These notes are important and require your immediate attention.
1.   A Shareholder entitled to attend and vote at the Annual General Meeting is entitled to appoint another person of his/
her choice as that Shareholder’s proxy to exercise all or any of that Shareholder’s rights to attend and to speak and 
vote at the meeting on his/her behalf. A Shareholder may appoint more than one proxy in relation to the meeting, 
provided that each proxy is appointed to exercise the rights attached to a different share or shares held by that 
Shareholder. A proxy does not need to be a shareholder of the Company.

2.   A Form of Proxy for use in connection with the meeting is enclosed with the document of which this notice forms part. 
Completion and return of a Form of Proxy will not prevent a Shareholder from attending and voting in person at the 
meeting. Addresses (including electronic addresses) in this document are included strictly for the purposes specified 
and not for any other purpose.

3.   To appoint a proxy or proxies Shareholders must complete a Form of Proxy, sign it and return it, together with the 

power of attorney or, any other authority under which it is signed, or a notarially certified copy of such authority, to the 
Company’s registrars, Link Asset Services, PXS1, 34 Beckenham Road, Beckenham, Kent, BR3 4ZF so that it is received 
no later than 1.00pm on 17 May 2018.

4.   Only those members entered on the register of members of the Company at close of business on 17 May 2018 or, in 

the event that this meeting is adjourned, in the register of members as at close of business on the day two days before 
the date of any adjourned meeting, shall be entitled to attend and vote at the meeting in respect of the number of 
ordinary shares registered in their names at that time. Changes to the entries on the register of members by the close 
of business on 17 May 2018 or, in the event that this meeting is adjourned, in the register of members before the close 
of business on the day two days before the date of the adjourned meeting, shall be disregarded in determining the 
rights of any person to attend or vote at the meeting.

5.   CREST members who wish to appoint a proxy or proxies through the CREST electronic proxy appointment service may 
do so for the Annual General Meeting to be held at 1.00pm on 21 May 2018 and any adjournment(s) thereof by using the 
procedures described in the CREST Manual. CREST personal members or other CREST sponsored members, and those 
CREST members who have appointed a voting service provider should refer to their CREST sponsors or voting service 
provider(s), who will be able to take the appropriate action on their behalf. 

In order for a proxy appointment or instruction made by means of CREST to be valid, the appropriate CREST message 
(a “CREST Proxy Instruction”) must be properly authenticated in accordance with Euroclear UK & Ireland Limited’s 
specifications and must contain the information required for such instructions, as described in the CREST Manual. 
The message must be transmitted so as to be received by the Company’s agent, Link Market Services Limited (CREST 
Participant ID: RA10), no later than 48 hours before the time appointed for the meeting. For this purpose, the time of receipt 
will be taken to be the time (as determined by the time stamp applied to the message by the CREST Application Host) from 
which the Company’s agent is able to retrieve the message by enquiry to CREST in the manner prescribed by CREST. 

CREST members and, where applicable, their CREST sponsor or voting service provider should note that Euroclear UK 
& Ireland Limited does not make available special procedures in CREST for any particular messages. Normal system 
timings and limitations will therefore apply in relation to the input of CREST Proxy Instructions. It is the responsibility of 
the CREST member concerned to take (or, if the CREST member is a CREST personal member or sponsored member or 
has appointed a voting service provider, to procure that his CREST sponsor or voting service provider takes) such action 
as shall be necessary to ensure that a message is transmitted by means of the CREST system by any particular time. In 
this connection, CREST members and, where applicable, their CREST sponsor or voting service provider are referred in 
particular to those sections of the CREST Manual concerning practical limitations of the CREST system and timings.

The Company may treat as invalid a CREST Proxy Instruction in the circumstances set out in Regulation 35(5)(a) of the 
Uncertificated Securities Regulations 2001.

6.   You may appoint more than one proxy provided each proxy is appointed to exercise rights attached to different shares. 
In the event of a conflict between a blank proxy form and a proxy form which states the number of shares to which it 
applies, the specific proxy form shall be counted first, regardless of whether it was sent or received before or after the 
blank proxy form, and any remaining shares in respect of which you are the registered holder will be apportioned to the 
blank proxy form. You may not appoint more than one proxy to exercise rights attached to any one share. To appoint 
more than one proxy, you should contact Link Asset Services, 34 Beckenham Road, Beckenham, Kent, BR3 4TU.

7.   Any corporation which is a member can appoint one or more corporate representatives who may exercise on its behalf 

all of its powers as a member provided that they do not do so in relation to the same shares.

8.   Copies of the following documents will be available for inspection at the Company’s registered office during normal working 
hours on any week day (Saturdays, Sundays and public holidays excepted) from the date of this notice until the date of the 
Annual General Meeting and at the place of the Annual General Meeting for 15 minutes prior to and during the meeting:

a.  copies of all service agreements or letters of appointment under which the Directors of the Company are employed 

by the Company.

9.   Biographical details of each Director who is being proposed for re-appointment or re-election by shareholders can be 

found by visiting the Company’s website www.restoreplc.com.

Strategic ReportFinancial StatementsOverviewGovernance 
94

Notice of Annual General Meeting continued

EXPLANATION OF RESOLUTIONS
Resolution 8 – authority to allot shares
At the last Annual General Meeting of the Company held on 22 May 2017, the directors were given authority to allot 
ordinary shares in the capital of the Company up to a maximum nominal amount of £1,868,794.45 representing 
approximately one third of the Company’s then issued ordinary share capital.

The Directors consider it appropriate that a further authority be granted to allot ordinary shares in the capital of the 
Company up to a maximum nominal amount of £1,882,709.75 representing approximately one third of the Company’s 
issued ordinary share capital as at 20 March 2018 (the latest practicable date before publication of this document) during 
the shorter of the period up to the conclusion of the next annual general meeting in 2019 or 15 months.

As at the date of this notice the Company does not hold any ordinary shares in the capital of the Company in treasury.

Resolution 9 – disapplication of statutory pre-emption rights
Resolution 9 will empower the Directors to allot ordinary shares in the capital of the Company for cash on a non-pre-
emptive basis:

• 

• 

in connection with a rights issue or other pro-rata offer to existing shareholders; and

(otherwise than in connection with a rights issue or other pro-rata offer to existing shareholders) up to a maximum 
nominal value of £564,812.93, representing approximately 10 per cent of the issued ordinary share capital of the 
Company as at 20 March 2018 (the latest practicable date before publication of this document). 

Resolution 10 – authority to make market purchases of own shares
Resolution 10 gives the Company authority to buy back its own ordinary shares in the market as permitted by the 
Companies Act 2006. The authority limits the number of shares that could be purchased to a maximum of 11,296,258 
(representing approximately 10 per cent. of the Company’s issued ordinary share capital as at 20 March 2018 (the latest 
practicable date before publication of this document)), and sets minimum and maximum prices. This authority will expire 
at the conclusion of the next annual general meeting or, if earlier, 15 months after the resolution is passed. 

The Directors have no present intention of exercising the authority to purchase the Company’s ordinary shares but will 
keep the matter under review, taking into account the financial resources of the Company, the Company’s share price  
and future funding opportunities. The authority will be exercised only if the directors believe that to do so would be in  
the best interest of shareholders generally.

Companies purchasing their own shares are allowed to hold them in treasury as an alternative to cancelling them.  
No dividends are paid on shares whilst held in treasury and no voting rights attach to treasury shares.

RESTORE plc  Annual Report and Accounts 201795

Restore plc
(the 'Company')
(registered in England – No. 5169780)

FORM OF PROXY FOR USE AT THE ANNUAL GENERAL MEETING
TO BE HELD ON 21 MAY 2018 AT 1.00pm.

 I/We 

(Name in full in block capitals please)

 of 

being [a] member[s] of Restore plc appoint the Chairman of the meeting or

as my/our proxy to vote for me/us on my/our behalf at the Annual General Meeting of the Company to be held on 
21 May 2018 at 1.00pm and at any adjournment of the meeting, on the resolutions listed below, as indicated by an ‘X’  
in the appropriate box and, on any other resolutions, as he thinks fit.

Please tick here if this proxy appointment is one of multiple appointments being made 

For

Against

Vote 
Withheld

Resolution

Business

Ordinary Resolutions

1.

To receive the Company’s annual accounts for the financial year ended  
31 December 2017 together with the Directors’ report and the auditor’s  
report on those accounts.

2. To appoint PricewaterhouseCoopers LLP as auditors.

3. To authorise the Directors to set the auditors’ remuneration.

4. To re-appoint Sharon Baylay as a Director of the Company.

5. To re-appoint Charles Antony Lawrence Skinner as a Director of  

the Company.

6. To re-appoint James Christie Falconer Wilde as a Director of the Company.

7.

To declare a dividend of 3.33p per Ordinary Share .

8. To authorise the Directors to allot shares pursuant to section  

551 Companies Act 2006.

Special Resolutions

9. To disapply section 561 Companies Act 2006.

10. To authorise the Company to make market purchases of its own shares.

Signature: 

Date:  

2018

To return your completed Proxy form 
please use the reply paid envelope provided

Strategic ReportFinancial StatementsOverviewGovernance 
96

Notice of Annual General Meeting continued

NOTES 
1. 

 A member who is entitled to attend and vote at the meeting is entitled to appoint one or more proxies to attend, 
speak and to vote instead of him/her provided each proxy is appointed to exercise rights in respect of different 
shares. To appoint more than one proxy (an) additional proxy form(s) may be obtained by contacting Link Asset 
Services, PXS1, 34 Beckenham Road, Beckenham, Kent, BR3 4ZF, or you may photocopy this page indicating on 
each copy the name of the proxy you wish to appoint and the number of shares in respect of which the proxy is 
appointed. All forms must be signed and should be returned to Link Asset Services in the same envelope. 

2. 

3. 

4. 

5. 

 A proxy need not be a member of the Company but must attend the meeting to represent you. To appoint as your 
proxy a person other than the Chairman of the meeting, insert their full name in the space provided. If you sign 
and return this proxy form with no name inserted as such, the Chairman of the meeting will be deemed to be your 
proxy. Where you appoint as your proxy someone other than the Chairman, you are responsible for ensuring that 
they attend the meeting and are aware of your voting intentions.

 If someone else signed the form on your behalf, you or that person must send the power of attorney or other 
written authority under which it is signed to the address detailed in Note 6 below. 

 In the case of joint holders, the vote of the senior member who tenders a vote, whether in person or by proxy,  
will be accepted to the exclusion of the votes of any other of the joint holders. For these purposes, seniority shall 
be determined by the order in which the names stand on the register of members.

 In the case of a corporation, this Form of Proxy must be executed under its common seal or signed on its behalf  
by a duly authorised officer. 

6. 

To be valid any proxy form or other instrument appointing a proxy must be:

a. completed and signed;

b. sent or delivered to Link Asset Services, PXS1, 34 Beckenham Road, Beckenham, Kent, BR3 4ZF; and

c. received by Link Asset Services no later than 1.00pm on 17 May 2018.

7. 

8. 

9. 

 Completion of a Form of Proxy will not affect the right of a member to attend and vote at the Annual General 
Meeting.

 To direct your proxy how to vote on the resolutions mark the appropriate box on your proxy form with an ‘X’. To 
abstain from voting on a resolution, select the relevant “Vote withheld” box. A vote withheld is not a vote in law, 
which means that the vote will not be counted in the calculation of votes for or against the resolution. If no voting 
indication is given, your proxy will vote or abstain from voting at his or her discretion. Your proxy will vote (or 
abstain from voting) as he or she thinks fit in relation to any other matter which is put before the meeting.

 Shares held in uncertificated form (i.e. in CREST) may be voted through the CREST Proxy Voting Service in 
accordance with the procedures set out in the CREST Manual. The message must be transmitted so as to be 
received by the Company’s agent, Link Market Services Limited (CREST Participant ID: RA10), no later than 48 
hours before the time appointed for the meeting. For this purpose, the time of receipt will be taken to be the 
time (as determined by the time stamp applied to the message by the CREST Application Host) from which the 
Company’s agent is able to retrieve the message by enquiry to CREST in the manner prescribed by CREST.

10. 

 You may not use any electronic address provided either in this form of proxy or any related documents (including 
the notice of meeting) to communicate with the Company for any purposes other than those expressly stated.

RESTORE plc  Annual Report and Accounts 2017Officers and advisers

Company Secretary 
Sarah Waudby

Registered Number and Office
05169780 
The Databank  
Unit 5 Redhill Distribution Centre 
Salbrook Road 
Redhill 
Surrey 
RH1 5DY

Nominated Adviser & Broker
Cenkos Securities plc 
6.7.8 Tokenhouse Yard 
London 
EC2R 7AS 

Public relations
FTI Consulting 
200 Aldersgate 
Aldersgate Street 
London 
EC1A 4HD

Investor Relations Consultants
Capital Access Group 
Sky Light City Tower 
50 Basinghall Street 
London  
EC2V 5DE

Trading Record 

Year ended 31 December

Revenue

Adjusted profit before taxation*

Adjusted earnings per share*

Net debt

Net assets

97

Independent Auditor 
RSM UK Audit LLP  
Chartered Accountants 
25 Farringdon Street 
London 
EC4A 4AB

Solicitors
Brabners LLP 
55 King Street 
Manchester 
M2 4LQ

Bankers
Barclays Bank PLC 
1 Churchill Place 
London  
E14 5HP

The Royal Bank of Scotland plc 
Floor 9 
280 Bishopsgate 
London 
EC2M 4RB

Registrars 
Link Asset Services 
34 Beckenham Road 
Beckenham Kent 
BR3 4TU

2017 
£’m

176.2

31.2

22.4p

78.2

155.9

2016 
£’m

129.4

23.0

17.9p

72.3

152.1

2015 
£’m

 91.9

16.3

15.6p

60.6

104.7

2014 
£’m

67.5

12.0

12.3p

30.9

67.0

2013 
£’m

53.6

10.0

10.5p

16.0

47.1

*  

 Before discontinued operations, exceptional items (including exceptional finance costs), amortisation of intangible assets and share-based payments charge.

Financial calendar

Annual General Meeting

Held in May

Half year results

Financial year end

Full year results

September

31 December

March

Strategic ReportFinancial StatementsOverviewGovernance 
 
LOCATIONS

Restore plc 

Head Office 

66 Grosvenor Street, 

London, W1K 3JL

T:  020 7409 2420 

E: 

 info@restoreplc.com 

W:  www.restoreplc.com

Restore Records Management

The Databank, Unit 1 Redhill Distribution Centre, 

Salbrook Road, Redhill, Surrey, RH1 5DY

T:  01293 446 270 

E:  admin@restore.co.uk 

W:  www.restore.co.uk

Restore Datashred

Unit Q1, Queen Elizabeth Distribution Centre, 

Purfleet, Essex, RM19 1NA

T:  0800 376 4422 

E:  customerhub@restore.co.uk 

W:  www.shredding.info

Restore Digital

Unit 2 Tally Close, Agecroft Commerce Park, 

Swinton, Manchester, M27 8WJ

T:  0333 043 5643 

E: 

info@restorescan.co.uk 

W:  www.restore.co.uk/scan

Restore Harrow Green

2 Oriental Road, Silvertown,  

London, E16 2BZ

T:  0345 603 8774 

E: 

info@harrowgreen.com 

W:  www.harrowgreen.com

Restore Technology

Cardington Point, Telford Way,  

Bedford, MK42 0PQ

T: 01462 813 132 

E: technology@restore.co.uk 

W: www.restore.co.uk/technology

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