Quarterlytics / RM plc

RM plc

rm.l · LSE
Claim this profile
Ticker rm.l
Exchange LSE
Sector
Industry
Employees 1644
← All annual reports
FY2012 Annual Report · RM plc
Sign in to download
Loading PDF…
R

M

p

l

c

A

n

n

u

a

l

R

e

p

o

r

t

a

n

d

A

c

c

o

u

n

t

s

2

0

1

2

RM plc
Annual Report and Accounts 
for the year ended 30 November 2012

 
 
 
 
 
 
Board of Directors

Martyn Ratcliffe
Chairman

David Brooks
Chief Operating Officer

Iain McIntosh
Chief Financial Officer

Lord Andrew Adonis
Independent Non-Executive Director

SEE PAGE 09 FOR FULL DIRECTOR BIOGRAPHIES

Jo Connell OBE, DL
Independent Non-Executive Director 

Deena Mattar
Independent Non-Executive Director

Sir Mike Tomlinson
Independent Non-Executive Director

Contents

BUSINESS REVIEW

GOVERNANCE

FINANCIAL STATEMENTS

01   Chairman’s Statement
03   Chief Operating Officer’s Report and  

Review of Operations

07   Group Financial Performance & Chief Financial 

Officer’s Report

09  Directors’ Biographies
10   Report of the Directors
17   Corporate Governance Report
24   Audit Committee Report
26  Remuneration Report
107  Shareholder Information

38   Independent Auditor’s Report
40   Consolidated income statement
41  Consolidated statement of 
comprehensive income
42   Consolidated balance sheet
43   Company balance sheet
44   Consolidated cash 
flow statement

45   Consolidated net funds
45   Company cash flow statement
46   Consolidated statement 
of changes in equity

47   Company statement of changes 

in equity

48   Notes to the report and accounts
102  Proforma financial information 

01

Chairman’s Statement

The past year has been one of significant change within RM and 
the Board is pleased with the progress made, particularly in the 
context of public sector budget constraints. Following the 
restructuring in 2011, the increased focus on working capital 
resulting in a very strong cash position at the year end and the 
launch of some exciting new cloud-based products in 2012, RM 
now has an excellent platform for the future as a leading provider 
of products, solutions and services into the UK education market.

The strategic focus of the Group has now evolved from 
operational restructuring to reinvigorating innovation to develop 
new offerings and opportunities for the education sector. The 
future strategy of the Group will be based around RM’s 
unparalleled distribution channel into UK schools, which 
comprises both a direct marketing and a direct sales capability. 
Through these channels, RM launched three new initiatives in the 
year: 

Despite the difficult market conditions, revenue from retained 
operations increased slightly to £285.9 million compared with 
£283.7 million for the same period last year, with the benefit from 
the Building Schools for the Future (‘BSF’) programme within the 
Managed Services division and a strong performance from the 
Education Resources division being offset by a decline in the 
Education Technology and Education Software divisions. Profit 
before tax was £8.4 million (2011: £(18.5) million loss for the 12 
months to 30 November; £(23.4) million loss for the 14 months to 
30 November) and adjusted profit before tax was £13.1 million 
compared to £14.6 million in the same period last year, a 
reduction in part due to the increased investment in new market 
opportunities. Further details are set out in the Chief Operating 
Officer’s Report and Review of Operations. Earnings per share 
were 5.4 pence (2011: (21.2) pence loss for the 12 months to 
November; (25.3) pence loss for the 14 months to November). 
Furthermore, with a significant improvement in working capital 
management, cash flow has been particularly strong with net 
funds, including proceeds from disposals and after payment of an 
additional £5 million to the pension fund, at 30 November 2012 of 
£37.8 million (30 November 2011: £11.3 million). This cash balance 
is the highest since 2003.

Following last year’s strategic review, the Board defined three 
primary objectives for 2012:

zz

zz

zz

Completion of the restructuring programme, including the 
disposals of non-core business operations;
Stabilisation following the restructuring programme; and
Innovation and development of new offerings.

Progress against the Board’s objectives has been very positive. 
The disposal of loss-making and non-core business activities was 
completed in the first half of the year, realising cash receipts of 
£6.3 million since the strategic review in September 2011. The 
redundancy programme achieved the necessary streamlining of 
the Group, reducing headcount from 2,699 in September 2011 
before the strategic review to 2,250 in November 2012. 

zz

zz

zz

RM Unify: The market response to RM Unify, a cloud-based 
platform for application and content distribution, has been 
excellent, addressing the limitations of historic learning 
platforms through an innovative solution which provides 
schools with an increasing range of RM and third-party 
applications through a flexible business model. 
RM Books: The innovative RM e-books service has also been 
well received and is increasingly being recognised as being 
the first e-books solution that satisfies the very different 
requirements of a school environment in managing e-book 
deployment. While the catalyst for the major transition from 
printed textbooks to e-books will probably be curriculum 
changes, many of the leading education publishers are now 
providing digital content to RM Books. RM Unify provides an 
ideal distribution channel into schools for RM Books.
RM At Home: While a more modest activity to extend the RM 
Education Resources channel distribution, the launch of RM 
Schoolfinder, a free service which consolidates information 
on schools for parents, and a number of associated key 
partner web links, are increasing the traffic to RM At Home.

While costs associated with the development of these offerings 
have been expensed, continued investment will be required in the 
next few years to build on these and other new opportunities. In 
the medium term, RM’s new offerings potentially provide exciting 
channels for distribution of digital content and applications. 
Building on the Group’s leading position in the UK education 
sector, these new offerings reposition RM at the forefront of 
providing innovative solutions to the education market.

In line with the dividend policy, subject to shareholder approval, a 
final dividend of 2.25 pence per share is proposed, making a total 
dividend (paid and proposed) of 3.00 pence per share (2011: 3.00 
pence). The dividend will be payable on 15 May 2013 to 
shareholders on the register on 19 April 2013. 

stock code: RM.RM plc Annual Report 2012 www.rm.comBUSINESS REVIEWGOVERNANCEFINANCIAL STATEMENTS02

Chairman’s Statement continued

Board Changes
The Board announced the appointment of Mr David Brooks as 
Chief Operating Officer and a Director of RM plc, with effect from  
1 July 2012. Mr Brooks originally joined RM as a graduate and has 
gained extensive experience in the education sector across many 
parts of the RM Group. Having been successful in his role as Chief 
Operating Officer, the Board has now decided that Mr Brooks 
should be promoted to Chief Executive Officer with effect from  
1 March 2013.

Mr Martyn Ratcliffe was appointed Non-Executive Chairman on  
1 June 2011 and became Executive Chairman on 25 October 2011. 
Since that time Mr Ratcliffe has led the successful restructuring of 
the Group and the development and launch of the new initiatives. 
Mr Ratcliffe has advised the Board that it is now an appropriate 
time to effect a transition and that he will step down as Chairman 
and a Director in the summer. A search for a new Non-Executive 
Chairman will commence shortly.

After 9 years of service, Sir Bryan Carsberg retired from the Board 
as a Non-Executive Director and Chair of the Audit Committee at 
the 2012 annual general meeting. Ms Deena Mattar succeeded 
him as Chair of the Audit Committee. 

Summary
In summary, 2012 has been a challenging but very successful 
year for RM with significant progress achieved. The actions taken 
since the strategic review have stabilised the Group and have 
established a stronger platform for the future, with some 
innovative new offerings being launched. Furthermore, despite 
the market environment and the internal organisational changes, 
RM has maintained its unparalleled position in the UK education 
market which is a reflection of the resilience and commitment of 
the management and staff throughout the Group. 

Looking forward, the Board anticipates that difficult market 
conditions will continue for the foreseeable future. The decline in 
the Group’s BSF contract profile in 2014 and beyond, together with 
the anticipated decline in hardware/infrastructure revenue and 
margin, is not insignificant. As a result, and as previously stated, 
the Board anticipates Group revenue will continue to decline for 
some period. However, in the medium term, the investment in 
new offerings provides the potential to leverage the unique 
relationship between RM and its customer base, in higher value 
sectors of the education market. Such creativity and innovation, 
based on a more robust foundation and a leading market 
position, offers an exciting opportunity in the future as RM 
transitions to the digital education era.

Sir Mike Tomlinson has advised the Board that, having been  
a Non-Executive Director for 9 years, he will be retiring from  
the Board and not therefore standing for re-election at the 
forthcoming annual general meeting. Ms Jo Connell will succeed 
him as Chair of the Remuneration Committee.

Martyn Ratcliffe
Chairman
21 February 2013

stock code: RM.RM plc Annual Report 2012BUSINESS REVIEW03

Chief Operating Officer’s Report 
and Review of Operations

For the year to November 2012, the Group has been structured in 
four operating divisions, each with a Managing Director and 
management team. Wherever appropriate, staff functions are 
provided by a central service in order to benefit from economies 
of scale and consistency across the Group. In addition 
approximately 23% of the Group headcount is based in India, 
providing support services and software development to the 
operating divisions.

In order to aid year on year comparisons, the following divisional 
commentary and figures draw on proforma comparative 
information for the 12 month period to 30 November 2011 (‘2011’) 
for the reorganised structure. 

Education Technology
The Education Technology division is a UK-focused business 
supplying IT hardware, networks, internet services and related 
installation and support. As anticipated, market conditions in the 
UK education sector, and in the wider hardware and 
infrastructure market, remain difficult with continued funding 
pressures on customers and technology price deflation. As a 
result, overall revenue in the Education Technology division 
declined by approximately 13% to £109.0 million (2011: £125.7 
million) and adjusted operating profit margins fell from 6.6% to 
3.3%. In terms of seasonality, the Education Technology hardware 
and network businesses, together with related services, operate 
at a broadly consistent level throughout three-quarters of the  
year with a significant seasonal increase over the summer,  
while the internet hosting business is relatively constant 
throughout the year. 

Reviewing the performance and trends in the three main 
operating areas:

zz

Revenue derived from Hardware (RM-branded and third-
party computing products, together with maintenance and 
warranty and other third-party classroom equipment) 
accounted for approximately 61% of the division’s revenue. 
RM-branded computer product shipments continue to 
decline more rapidly than revenues from third-party products, 
which due to the lower margin on third-party products has 
an impact on overall gross margins. Demand for hardware 
products and underlying gross margins are anticipated to 
remain under pressure in the year ahead.

zz Network Solutions and the Internet Hosting Group contributed 
approximately 27% of the Education Technology division 
revenue. Network Solutions, which provides network 
management software to over 4,000 schools saw its 

revenues decline year on year. Underlying gross margins in 
this business are anticipated to experience continued 
pressure with declines in the contributions from BSF projects. 
The Internet Hosting Group, maintained its market position as 
a service provider to approximately 7,000 schools.
The remaining revenue of the Education Technology division 
is derived from associated installation and support services. 

zz

In the Academy and Free Schools market RM has won c. 20-25% 
of the tendered business by value. Despite low margin levels 
associated with UK hardware/infrastructure businesses, the 
division has a strategic importance to the RM Group, providing 
the major direct sales channel to UK schools and supplying 
products and services to the Managed Services division. The 
increased focus on working capital has resulted in gross inventory 
levels being reduced by 25% year on year and debtor collection 
performance improving. Furthermore, the division has started a 
process of significant rationalisation of the previously diverse 
range of product offerings and a review of margin leakage and 
pricing methodologies, in order to mitigate the effects of the 
challenging market environment.

In terms of future market trends, the increasing interest in schools 
towards adoption of “Bring Your Own Device” (“BYOD”) policies 
offers RM an opportunity both to supply hardware technology and 
network/infrastructure solutions to facilitate this complex 
transition for the Group’s customers. At the same time, as schools 
adopt BYOD, the demand for hardware purchased by schools 
themselves may decline. The BYOD evolution is being monitored 
closely by the Board.

Managed Services
The Managed Services division comprises implementation, 
management and support of IT infrastructure within schools and 
colleges, including the Group’s BSF contracts. Revenues in 2012 
increased by approximately 32% to £81.4 million (2011: £61.5 
million) as the BSF programme reached its peak. While 2013 will 
benefit from some delays in 2012, due to the contract roll-out 
schedule it is anticipated that BSF revenue will decline significantly 
thereafter with only modest revenue from BSF implementations 
after 2014.

The Managed Services division is subject to long-term project 
accounting and revenues and profits were negatively impacted by 
delays to builders completing BSF projects resulting in invoicing 
milestones being deferred to future periods. In addition, the 
decision to migrate away from the current learning platform 
offerings, described in more detail under Education Software, has 

stock code: RM.RM plc Annual Report 2012 www.rm.comBUSINESS REVIEWGOVERNANCEFINANCIAL STATEMENTS04

Chief Operating Officer’s Report 
and Review of Operations continued

led to increased costs forecast to be incurred in meeting existing 
obligations under long-term contracts with these legacy costs 
being recovered over a declining customer user base. This has 
resulted in adjusted operating margins in the year reducing to 
3.5% from 10.0%, although some margin recovery is anticipated  
in the year ahead. 

Education Resources
Following the restructuring of the Group and the disposal 
programme, the Education Resources division now comprises just 
two operating businesses: TTS and RM-SpaceKraft. The division 
had an excellent year despite the difficult market backdrop with 
revenue growing by approximately 3% to £59.8 million (2011: 
£58.0 million) in a declining UK market. TTS accounted for 
approximately 93% of the divisional total revenue and delivered all 
of the revenue growth. Adjusted operating margins increased 
strongly to 14.9% compared with 9.3% in the prior year, reflecting 
the benefits of new systems implemented in TTS last year, reduced 
overheads and the continuous operational improvement 
programme. Working capital utilisation in TTS has been a major 
focus during the year, with inventory levels at 30 November 2012, 
approximately 20% lower compared with the prior year, while 
increasing revenue and improving on-time delivery performance.

TTS is the Group’s primary direct marketing channel, providing a 
highly successful and very profitable catalogue-based business 
model. During the period, TTS continued to extend its marketing 
reach outside of its core UK primary and early years segments 
with new initiatives including the launch of a new Key Stage 3 
catalogue aimed at the secondary school market. TTS export 
revenues also grew significantly this year, albeit from a low base 
and this success was recognised by the company receiving a 
Queen’s Award for International Trade. In addition, a new ‘RM At 
Home’ website was launched in June 2012, initially offering a 
focused range of products directly to parents. Furthermore, the RM 
School Finder, which was launched as a free online service in 2012 
to help parents evaluate prospective schools for their children, 
provides enhanced traffic to the RM At Home website. While 
revenues from this new channel have been immaterial to date, 
collaboration with other websites, particularly related to property 
relocation, have progressively increased traffic to RM School 
Finder and subsequently to the RM At Home website

In summary, TTS is a well-managed, growing business with good 
margins and significantly improved return on capital following the 
actions taken on inventory and supply chain management. The 
biggest risk to the business relates to one significant customer 

programme with an annually renewed contract which represents 
over 10% of divisional revenues. To mitigate this risk, build on the 
success of the TTS platform and continue to increase its market 
share, the Group will continue to invest in expanding the TTS 
offerings and broaden the sectors serviced.

RM-SpaceKraft is a modest business, supplying products and 
installation services for the Special Educational Needs market. 
Revenues declined in the year and with budgetary reductions  
in this area, the Board anticipates this market sector to  
remain challenging.

Education Software
The Education Software division comprises Assessment Services, 
Data Solutions, School Management Systems (‘SMS’), Learning 
platforms, Software Publishing (including Easiteach and RM 
Easimaths) and other software (excluding network-related 
software which is within the Education Technology division). 
Distribution for the Education Software division’s offerings, 
excluding Assessment Services and Data Solutions which have a 
separate direct sales capability, is primarily through the Group’s 
other divisional sales operations.

The market for education software has been changing rapidly in 
recent years and RM had not previously adapted its business 
model to reflect the market evolution. Recognising this change, in 
2012 the Board has invested in RM Unify and RM Books, which 
have been well received by customers and content providers and 
these new, innovative solutions will provide a platform for the 
future. As anticipated, these new offerings had no material 
contribution in 2012 and, relative to the Group revenue, are not 
anticipated to be significant in 2013. As a result, overall revenues 
in the Education Software division declined by approximately 7% 
to £35.7 million (2011: £38.5 million) and adjusted operating 
margins reduced to 3.8% compared with 8.4% last year, when the 
division also benefited from enhanced margins realised at the 
end of a long-term contract. 

The largest contributor of revenue to the division (approximately 
44% of the division’s revenues) is the Assessment Services 
business, which did grow in the year due to increasing volumes 
from existing customers and some new customer wins. This 
business provides e-marking and e-testing solutions and services 
for examining boards where RM has established a strong position 
in the UK as the leading independent service provider (i.e. not 
under the same ownership of an examining board) and is now 
building an international presence to offset the limited future 

stock code: RM.RM plc Annual Report 2012BUSINESS REVIEW05

growth in the UK market. A further new international pilot contract 
was signed in Slovenia and, since the year end, a further new 
pilot project has also been secured in Singapore, although it is 
anticipated that international opportunities will evolve more as  
a software rather than service-oriented activity. In summary,  
the Group’s strong, independent market position provides a 
continuing opportunity for the future.

Data Solutions provides database-oriented consultancy solutions 
and services to public sector organisations primarily, but not 
exclusively, in the UK education sector. The business is highly 
dependent on one public sector customer and the renewal of this 
contract, for which a tender is in progress, is critical to the future 
of this activity. However, a two year extension to December 2014 
for the current contract has been signed since the year end and 
investment is being made to enable RM to submit an attractive, 
competitive response to the new tender.

Revenue from School Management Systems was flat following 
customer losses in 2011 while Learning Software and other 
business declined by approximately 34% reflecting the significant 
changes in this market. The next generation of the division’s 
maths product, RM Easimaths, was launched in January 2012 as 
a hosted service for schools and will in future be distributed via 
RM Unify. However, the remaining portfolio of curriculum software 
products, which has been declining for some years, has been 
reviewed and a number of product lines are being phased out.

The UK market for learning platform software is changing rapidly 
in the current budgetary environment and there is an accelerating 
trend away from adoption of large, integrated learning platform 
applications which are expensive to deploy and maintain. As a 
result, this product line experienced further revenue decline in the 
period, a trend that is anticipated to continue, although a contract 
extension was awarded to RM by the Scottish Government to 
extend the Glow platform until December 2013. However, schools 
and other educational establishments do still require the benefits 
of a single secure point of access to their systems and resources 
and RM Unify, a new product launched by RM this year, provides 
an exciting opportunity for a service to enable technology 
solutions to replace learning platforms. RM Unify incorporates a 
cloud-based ‘launchpad’ and ‘application store’ enabling schools 
to procure a variety of applications in a secure, single sign on 
environment. As part of the Glow extension, RM Unify will be 
made available to schools in Scotland and the roll-out is 
progressing well with positive user feedback. In addition, RM 
Unify has been chosen by a number of existing Managed 

Services customers as the replacement platform for their learning 
platform and is now included in the majority of bids that the 
Education Technology and Managed Services divisions submit. 
Customer response to RM Unify has been excellent and RM’s 
strategy is to progressively migrate learning platform customers 
to the new RM Unify platform and not to continue to sell the 
existing learning platform solutions. However, there are 
obligations under various long-term contracts to continue to 
provide current solutions for several years. As noted in the report 
on the Managed Services division, these contracts are now 
forecast to bear nearly all the costs related to supporting learning 
platforms, negatively impacting on their lifetime profitability.

In September 2012, RM launched another new initiative, RM 
Books, a cloud-based channel for accessing electronic textbooks 
for schools. RM Books provides the first e-book solution designed 
for UK schools. While e-book adoption in schools is currently 
limited, the increasing adoption of e-books in the wider market 
provides the Board with confidence in the future of RM Books. 
With the many benefits to be derived from digital textbooks, 
demand in schools for this exciting technology change is 
anticipated to accelerate in the future, particularly when 
curriculum changes take effect and schools need to invest in new 
textbooks. RM Books, which is also a standard offering on RM 
Unify, is being positioned to benefit from this market evolution. As 
part of the service offering, RM is providing all schools that 
register for RM Books, access to several hundred free e-books, 
including English literature classics. In parallel, distribution 
agreements with a significant number of UK textbook publishers 
have now been established including Cambridge University Press, 
Encyclopaedia Britannica, Harper Collins, Hodder Education and 
Oxford University Press. RM continues to invest in enhancing and 
expanding the platform to maximise the potential opportunity.

RM Unify and RM Books are exciting new innovations for RM, 
where medium-term success will be dependent on near-term 
investment to maximise adoption of these offerings and extend 
the range of digital content provided. These two initiatives are 
also compatible with the increasing trend towards schools’ 
adoption of BYOD. The costs to date of developing RM Unify and 
RM Books have been expensed in the period and the Board 
anticipate continuing to invest in these new business 
opportunities over the next few years. 

stock code: RM.RM plc Annual Report 2012 www.rm.comBUSINESS REVIEWGOVERNANCEFINANCIAL STATEMENTS06

Chief Operating Officer’s Report 
and Review of Operations continued

RM India
The Group’s operation in Trivandrum, India, RM Education 
Solutions India (‘RMESI’), which is owned by RM, was established 
in 2003. At 30 November 2012, RMESI accounted for 
approximately 23% of Group headcount (2011: 20%). The Board 
considers that this proportion is broadly the right balance 
between onshore and offshore resources. 

RMESI provides services solely to RM Group companies. 
Approximately 46% of RMESI employees are engaged in software 
development for the operating divisions, and 28% in customer 
and operational support with the remainder providing back office 
shared service support (e.g. customer order entry, IT, finance and 
HR) and administration. 

Organisation Evolution
The organisational structure introduced at the start of 2012  
has enabled the Board to better evaluate the profitability and  
potential of each of the businesses and thereby to define 
appropriate future strategies. Having completed this process, 
in order to leverage the Group’s distribution channel and 
associated infrastructure and deliver more integrated offerings 
across Education Technology, Managed Services and Education 
Software (excluding the Assessment & Data elements), from  
1 December 2012 the sales and product marketing functions of 
these divisions have now been merged into a single Commercial 
Education Technology group supported by an integrated 
Operations Education Technology group. This structural evolution 
not only leverages RM’s direct sales channel to schools but also 
provides further opportunities for operational efficiency and the 
benefits of increased scale. The Assessment and Data Services 
business and Education Resources division are not affected by 
these changes.

David Brooks
Chief Operating Officer
21 February 2013

stock code: RM.RM plc Annual Report 2012BUSINESS REVIEW07

Group Financial Performance & 
Chief Financial Officer’s Report 

In 2011, RM changed its financial year end from 30 September to 
30 November. As a result, the comparative financial statements 
are for the 14 month period to 30 November 2011. However to aid 
year-on-year comparisons, proforma information for the 12 
months to 30 November 2011 is also provided.

To provide a better guide to underlying business performance, 
 the income statement amortisation charges relating to 
acquisition related intangible assets, share-based payment 
charges and other items of a non-operational nature have been 
disclosed in an adjustments column in the income statement to 
give ‘Adjusted’ results.

Group revenues were £288.7 million (2011: £350.8 million for the 
14 month period and £310.1 million for the 12 month period, both 
including exited business activities). As anticipated, this 
represented a 6.9% decline on proforma total revenues of £310.1 
million for the 12 months to 30 November 2011. Excluding exited 
operations, despite the difficult market conditions, revenues 
increased by 0.8% to £285.9 million from £283.7 million for the 
proforma 12 months to 30 November 2011.

The Group incurred an unadjusted statutory profit before tax  
of £8.4 million (2011: loss of £(23.4) million for the 14 months to  
30 November 2011 and £(18.5) million for the 12 months to  
30 November 2011). Significant exceptional items included  
£5.7 million adjustments relating to the impairment of the value  
of goodwill and intangible assets and loss on the sale resulting 
from completion of the sale of operations announced in last 
year’s strategic review. In addition, the Group received a £0.7 
million settlement from a legal claim brought against a supplier 
with respect to allegations of historic price fixing and a net 
exceptional credit of £1.3 million principally due to closing the 
pension scheme to future accrual of benefits. Adjusted operating 
profit was £13.6 million compared to £14.1 million proforma profit 
for the 12 months to 30 November 2011. Adjusted operating losses 
from exited businesses fell from £5.5 million for the proforma 12 
months to 30 November 2011 to £0.5 million in the year to 30 
November 2012. Adjusted operating profit margins from retained 
businesses declined from 6.9% for the year to 30 November 2011 
to 4.9%, including investments and associated costs. 

The total tax charge within the Income Statement for the year was 
£3.5 million (14 months to 30 November 2011: credit of £0.3 
million). The Group’s tax charge for the period, measured as a 
percentage of profit/loss before tax, was 41% (2011: 1% tax credit). 
This increase is principally due to many of the adjustments to 
operating profit not being tax deductable. Excluding the impact  

of such adjustments, the tax charge on adjusted profit before tax 
was at an effective rate of 24% compared to 32% for the proforma 
12 months to 30 November 2011. Statutory basic and diluted 
earnings per share were 5.4 pence (2011: loss per share of (25.3)
pence). The total dividend paid and proposed has been 
maintained at 3.00 pence per share (2011: 3.00 pence). This 
comprises an already paid interim dividend of 0.75 pence per 
share, and, subject to shareholder approval, a proposed final 
dividend of 2.25 pence per share. The estimated total cost of 
dividends paid and proposed for 2012 is £2.8 million 
 (2011: £2.7 million).

Average Group headcount for the year was 2,305 (2011: 2,799). At 
30 November 2012 headcount was 2,250 a 5% reduction from 
2,358 on 30 November 2011 and a 17% reduction from 2,699 on 
30 September 2011. The November 2012 headcount comprises 
1,963 permanent and 287 temporary or contract staff, of which 
1,722 were located in the UK, 528 in India and elsewhere.

Despite challenging trading conditions, cash generation was 
particularly strong with cash generated by operations for the year 
of £33.5 million (2011: £24.8 million for the 14 month period and 
£39.5 million for the 12 month period). In addition, proceeds for 
businesses sold in the period totalled £2.5 million (2011: £3.8 
million) and the Group made an additional one off payment of 
£5.0 million into the defined benefit pension scheme (see below). 
As a result, cash and cash equivalents increased to £37.8 million 
(30 November 2011: £24.5 million) with net funds of £37.8 million, 
(30 November 2011: £11.3 million net funds less deferred 
consideration). This is the second highest net funds position at 
year end in RM’s history, surpassed only by the position at 
September 2003. Seasonal cash flows reach a low point over the 
peak summer period and the low point in net funds during the 
period was £6.5 million (2011: maximum net debt £(22.4) million).

Consequently, the Group’s £30 million unsecured revolving credit 
facility, signed in January 2012 and £3 million annual overdraft 
facility, both with Barclays Bank, have not been utilised in the year, 
despite the increase in pension deficit recovery payments set out 
below. The £13 million drawn at 30 November 2011 of the former 
committed £25 million HSBC acquisition facility was repaid in the 
year. The committed Barclays facility has been extended until 27 
March 2016. The principal financial covenants remain at 2.5 times 
net debt/earnings before interest, taxation, depreciation and 
amortisation (‘EBITDA’) and 4.0 times interest cover. The interest 
rate over LIBOR is 2.75%, which can reduce to 2.5% from January 
2013 whenever net debt/EBITDA falls below 0.5 times.

stock code: RM.RM plc Annual Report 2012 www.rm.comBUSINESS REVIEWGOVERNANCEFINANCIAL STATEMENTS08

Group Financial Performance & 
Chief Financial Officer’s Report continued

To encourage management focus on capital efficiency, the Group 
tracks its utilisation of Operating Net Assets. This measure 
excludes the following items beyond the control of divisional 
management: goodwill, acquisition related intangible assets, 
investments, net funds, corporation taxes and retirement benefit 
obligations relating to the defined benefit pension scheme. At 30 
November 2012 there were Operating Net Liabilities of £16.2 
million compared with Operating Net Assets of £5.2 million at 30 
November 2011, representing a significant improvement in capital 
efficiency. Applying a 10% pre tax cost of capital to Operating Net 
Assets each month and deducting this capital charge from 
adjusted operating profit allows a measure of Operating 
Economic Profit to be calculated. This represents the value added 
over and above the cost of employing the capital used to run the 
business. Operating Economic Profit for the year increased 22% 
from £11.1 million for the year to to 30 November 2011 to £13.5 
million for the year to 30 November 2012. Specific elements of 
improvement include inventory levels (excluding that held by 
exited businesses) reducing by 21% year on year and trade 
receivables reducing by 4%.

The RM defined benefit pension scheme was closed to new 
entrants in 2003. Agreement was reached with the Trustees also 
to close the scheme to future accrual of benefits from 31 October 
2012. At 30 November 2012 the IAS 19 scheme deficit (pre tax) 
was £20.4 million (2011: £21.2 million). The triennial valuation of 
the scheme’s position at 31 May 2012 for statutory funding 
purposes showed a scheme deficit of £53.5 million (31 May 2009: 
£16.6 million). This significant increase in deficit was primarily due 
to a deterioration in market assumptions, such as government gilt 
yields, used to value the scheme’s liabilities. A deficit recovery 
plan over 15 years has been agreed with the Trustees which 
includes provision of a parent company guarantee to the recovery 
plan, an initial payment of £5.0 million which was made in 
October 2012 and annual deficit recovery payments of  
£4.0 million for the year to 31 May 2013, and £3.6 million 
subsequently. Total deficit recovery payments in excess of current 
service cost for the year were £7.2 million (2011: £1.8 million for 
the 14 month period and £1.6 million for the 12 month period).

Iain McIntosh
Chief Financial Officer
21 February 2013

stock code: RM.RM plc Annual Report 2012GOVERNANCEDirectors’ Biographies

09

Martyn Ratcliffe – Chairman 
(n)
Martyn Ratcliffe (51) was appointed Non-Executive Chairman of 
RM plc on 1 June 2011 and Executive Chairman on 25 October 
2011. He is also Chairman of the Nomination Committee of the 
Board. Mr Ratcliffe has been Chairman of Microgen plc since 1998 
and Chairman of Sagentia Group plc since April 2010. Mr Ratcliffe 
has advised the Board that he will be stepping down in the 
summer.

David Brooks – Chief Operating Officer 
David Brooks (43) was appointed Chief Operating Officer and a 
Director of RM plc on 1 July 2012. The Board has now decided that 
Mr Brooks should be promoted to Chief Executive Officer with 
effect from 1 March 2013. He originally joined RM as a graduate 
and has gained extensive experience in the education sector 
across many parts of the RM Group. Prior to becoming Chief 
Operating Officer, he had been Managing Director of the 
Education Software Division.

Iain McIntosh – Chief Financial Officer
Iain McIntosh FCA (50) joined RM on 30 November 2009 and  
was appointed to the Board as a Director on 1 April 2010. Before 
joining RM, he held equivalent positions in listed and private 
equity backed IT and service companies, most recently as CFO of 
FTSE 250 listed Axon Group plc. Mr McIntosh initially qualified as a 
Chartered Accountant and then spent four years as a 
Management Consultant with McKinsey & Co.

Lord Andrew Adonis – Independent Non-Executive Director 
(a) (r) (n)
Lord Andrew Adonis (49) joined the Board on 1 October 2011. He 
served 12 years in government as a Minister and special adviser, 
including Secretary of State for Transport, Minister for Schools, 
Head of the No.10 Policy Unit, and senior No. 10 adviser on 
education, public services and constitutional reform. Before 
joining government, he was Public Policy Editor of the Financial 
Times. Lord Adonis is also a Non-Executive Director of Dods 
(Group) PLC and a number of charitable organisations.

Jo Connell OBE, DL – Senior Independent Non-Executive Director 
(a) (r) (n)
Jo Connell (65) was appointed to the Board as a Non-Executive 
Director in December 2007 and is to be appointed Chair of the 
Remuneration Committee after the next annual general meeting. 
Until 2003, she was Managing Director of Xansa plc, the 
outsourcing and technology company, having served on the 
Board since 1991. Ms Connell is Chair of Governors and Pro-
Chancellor of the University of Hertfordshire, Chairman of Ofcom’s 
Advisory Committee for Older and Disabled People and a former 
Non-Executive Director of THUS plc and Synstar plc.

Deena Mattar – Independent Non-Executive Director 
(a) (r) (n)
Deena Mattar FCA (47) joined the Board on 1 June 2011 as a 
Non-Executive Director and was appointed Chair of the Audit 
Committee on 26 March 2012. She served as Group Finance 
Director of Kier Group plc from 2001 to 2010, having joined the 
Group in 1998 as Finance Director of Kier National. Prior to this she 
held senior positions at KPMG. Ms Mattar is also a Non-Executive 
Director of Invensys plc, Lamprell plc and Wates Group Ltd.

Sir Mike Tomlinson – Independent Non-Executive Director 
(a) (r) (n)
Sir Mike Tomlinson (70) was appointed to the Board as a Non-
Executive Director in February 2004. He is one of the UK’s leading 
educationalists and formerly chaired the Department for 
Education and Skills Working Group on educational reform for 14 
to 19-year olds and was Her Majesty’s Chief Inspector for Schools 
from December 2000 until April 2002, during which time he was 
responsible for the work of Ofsted. He is Chair of Myscience, 
responsible for the National and Regional Science Learning 
Centres and the National STEM Centre. Sir Mike is retiring from the 
Board at the forthcoming annual general meeting.

Committee membership as at the date of this report.

(a) Audit Committee Member
(r) Remuneration Committee Member
(n) Nomination Committee Member

stock code: RM.RM plc Annual Report 2012 www.rm.comBUSINESS REVIEWGOVERNANCEFINANCIAL STATEMENTS10

Report of the Directors

The Directors submit their report together with the audited 
consolidated and Company financial statements for the year 
ended 30 November 2012.

Results and dividends
The results for the period are set out in the financial statements 
and notes that appear on pages 40 to 101. As explained in the 
Chairman’s Statement, the Directors propose the payment of a 
final dividend of 2.25 pence per share, making a total of 3.00 
pence per share for the period (2011: 3.00 pence).

Principal activities
The Group’s principal activity is the provision of products and 
services to the UK and international education markets. In the 
period covered by this report the Group’s products and services 
were provided through the following four segments:

Education Technology: IT hardware, network, internet 
services and related installation and support;

Managed Services: implementation, management and 
support of IT infrastructure in schools and colleges, 
including Building Schools for the Future (‘BSF’) contracts;

Education Resources: an added-value distribution business 
offering a wide range of curriculum products and materials 
to schools, including special educational needs 
environments; and

Education Software: assessment, data solutions, school 
management systems (‘SMS’), RM Books, RM Unify, learning 
platforms and other software.

Review of the business
The information that fulfils the requirements of the Business 
Review can be found in the Chairman’s Statement, the Chief 
Operating Officer’s Report, the Chief Financial Officer’s Report, the 
Audit Committee Report and the Remuneration Report, which are 
incorporated into this report by reference.

The Corporate Governance Report is incorporated into this Report 
of the Directors by reference.

monitor and mitigate them. The key business risks for the Group 
are set out in the table on pages 11 to 13.

Directors’ responsibilities statement
The Directors are responsible for preparing the Annual Report, the 
Remuneration Report and the financial statements in accordance 
with applicable UK law and regulations.

UK company law requires the Directors to prepare financial 
statements for each financial year. Under that law the Directors 
are required to prepare the Group financial statements in 
accordance with International Financial Reporting Standards 
(IFRSs) as adopted by the European Union and have elected to 
prepare the Company financial statements on the same basis. 
Under company law the Directors must not approve the financial 
statements unless they are satisfied that they give a true and fair 
view of the state of affairs of the Company and the Group and of 
the profit or loss of the Group for that year.

In preparing those financial statements, the Directors are required 
to:

zz

select suitable accounting policies and then apply them 
consistently;

zz make judgments and estimates that are reasonable and 

zz

zz

prudent;
state whether applicable IFRSs as adopted by the European 
Union have been followed, subject to any material 
departures disclosed and explained in the financial 
statements; and
prepare the financial statements on a going concern basis 
unless it is inappropriate to presume that the Group and the 
Company will continue in business.

The Directors are responsible for keeping proper accounting 
records that are sufficient to show and explain the Company’s 
transactions and disclose with reasonable accuracy at any time 
the financial position of the Company and to enable them to 
ensure that the financial statements comply with the Companies 
Act 2006. They are also responsible for safeguarding the assets 
of the Group and hence for taking reasonable steps for the 
prevention and detection of fraud and other irregularities.

Principal risks and uncertainties
The management of the business and the execution of the 
Group’s strategy are subject to a number of risks. Risks are 
reviewed by the Board and appropriate processes put in place to 

Under applicable law and regulations, the Directors are also 
responsible for preparing a Report of the Directors, Remuneration 
Report and Corporate Governance Report that complies with that 
law and those regulations.

stock code: RM.RM plc Annual Report 2012GOVERNANCE11

Each of the Directors, whose names and functions are listed at the 
front of this report confirm that, to the best of their knowledge:

Group, together with a description of the principal risks and 
uncertainties that it faces.

zz

zz

the Group financial statements, which have been prepared in 
accordance with IFRSs, as adopted by the EU, give a true and 
fair view of the assets, liabilities, financial position and 
performance of the Group; and

the information contained in pages 01 to 08 of this Annual 
Report includes a true and fair review of the development 
and performance of the business and the position of the 

A copy of the Group financial statements is posted on the Group’s 
website www.rm.com. The Directors are responsible for the 
maintenance and integrity of the Group’s website and the 
financial information included on the website. Information 
published on the website is accessible in many countries with 
differing legal requirements but only legislation in the United 
Kingdom governing the preparation and dissemination of 
financial statements applies to the Group.

Principal risks and uncertainties table
Risk

Public policy

Education practice

Competition in IT markets and 
international supply chain

Operational execution

The majority of RM’s business is funded from UK 
government sources. Changes in political 
administration, or changes in policy priorities, 
might result in a reduction in education spending.

Global economic conditions might result in a 
reduction in budgets available for public 
spending generally and education spending 
specifically.

Education practices and priorities may change 
and, as a result, RM’s products and services may 
no longer meet customer requirements. 

The IT hardware market is subject to intense 
global competition. RM has to react to continual 
selling price reductions and margin pressures, as 
well as to US Dollar rate fluctuations on purchase  
of goods.

Mitigation

The Group seeks to understand the 
education policy environment by regular 
monitoring of policy positions and by 
building relationships with education policy 
makers.

The Group seeks to increase the diversity of 
its revenue streams by developing a broad 
product and service portfolio.

The Group seeks to maintain knowledge of 
current education practice and priorities by 
maintaining close relationships with 
customers.

The Group seeks to reduce its exposure  
to commodity hardware sales and has a 
programme of foreign exchange hedging 
activity. The Group has also sought to 
diversify away from hardware dependent 
activities.

RM provides sophisticated products and services, 
which require a high level of technical expertise 
to develop and support, and on which its 
customers place a high level of reliance.

RM is engaged in the delivery of large, multi-year 
education projects, typically involving the 
development and integration of complex ICT 
systems, and may have liability for failure to 
deliver on time.

The Group invests in maintaining a high level 
of technical expertise. The Group has in 
place a range of customer satisfaction 
programmes, which include management 
processes designed to address the causes of 
customers’ dissatisfaction.

Internal management control processes are 
in place to govern the delivery of projects, 
including regular reviews by relevant 
management.

stock code: RM.RM plc Annual Report 2012 www.rm.comBUSINESS REVIEWGOVERNANCEFINANCIAL STATEMENTS12

Report of the Directors continued

Product safety

Data and business continuity

People

Innovation

Risk

Mitigation

RM is involved in the supply of electrical goods, 
physical education resources and other products 
that will be used by children of all ages and 
abilities.

The Group’s product development processes 
take account of international safety 
regulations.

RM is engaged in storing and processing 
sensitive data, where accuracy, privacy and 
security are important.

The Group would be significantly impacted if, as 
a result of a disaster, one of its major buildings, 
systems or infrastructure components could not 
function for a long period of time.

RM’s business depends on highly skilled 
employees. 

The Group’s IS function has invested in 
developing its Data Centres, and has been 
successfully certified to ISO/IEC 27001:2005 
for the provision of systems, information and 
hosting services.

The Group has established an Information 
Security Committee to oversee the security 
aspects of the Group’s information systems. 
This covers data integrity and protection, 
defence against external threats and 
disaster recovery.

The Group seeks to protect itself against the 
consequences of a disaster by implementing 
a series of back up and safety measures.

The Group has property insurance covering 
its properties.

The Group seeks to be an attractive 
employer and regularly monitors the 
engagement of its employees. The Group 
has talent management and career  
planning programmes.

The IT market is subject to rapid, and  
often unpredictable, change. As a result  
of inappropriate technology choices,  
the Group’s products and services might become 
unattractive to its customer base.

The Group monitors technology and market 
developments and invests to keep its existing 
products and services up-to-date as well as 
seeking out new opportunities and initiatives. 
Recent examples include RM Books and  
RM Unify.

The Group’s continued success depends on 
developing and/or sourcing a stream  
of innovative and effective products for  
the education market.

The Group works with teachers and 
educators to understand opportunities and 
requirements.

Financial – foreign exchange

The Group is exposed to foreign 
currency risk with respect to purchases 
of goods in US Dollars and from its operations in 
India.

The Group enters into US Dollar and Indian 
Rupee denominated hedging contracts with 
approved banking organisations.

stock code: RM.RM plc Annual Report 2012GOVERNANCEFinancial – liquidity     

Pension

Financial – capital

Acquisitions

13

Risk

Mitigation

Changes in the banking environment increase 
the risk of the Group failing to obtain adequate 
banking facilities to support its financing 
requirements.

The Group is exposed to counterparty  
risk on liquid assets.

The Group operates a defined benefit pension 
scheme in the UK, which is in deficit. The scheme 
deficit can adversely impact the net assets 
position of the trading subsidiary RM Education 
Ltd.

The Group has agreed a committed revolving 
credit facility with Barclays Bank which 
expires on 27 March 2016.

Cash and cash reserves are deposited with 
highly rated banks.

The Scheme was closed to new entrants in 
2003 and closed to future accrual of 
benefits in October 2012.

The Group’s ability to pay dividends to 
shareholders depends on having sufficient 
distributable reserves in the holding company, 
RM plc. Losses incurred as a result of significant 
increases in the pension scheme deficit could 
impair the ability of RM Education Ltd to pay 
dividends up to RM plc.

Acquisitions do not realise the value originally 
expected.

The Group monitors the level of distributable 
reserves in subsidiary companies and 
considers their ability to make dividend 
payments to the holding company.

The Group carries out analysis of potential 
acquisitions. Prior to any acquisition an 
integration plan will be developed and 
reviewed following completion of the 
acquisition.

The Group invests in maintaining a high level 
of technical expertise. The Group has in 
place a range of customer satisfaction 
programmes, which include management 
processes designed to address the causes of 
customers’ dissatisfaction.

Dependence on key contracts

The performance of certain divisions is  
dependent on the winning and extension 
of long-term contracts with government,  
local authorities, examination boards and  
commercial customers.

stock code: RM.RM plc Annual Report 2012 www.rm.comBUSINESS REVIEWGOVERNANCEFINANCIAL STATEMENTS14

Report of the Directors continued

Going concern
The Directors, having made appropriate enquiries, consider that 
the Company and the Group have adequate resources to 
continue in operational existence for the foreseeable future and 
that therefore it is appropriate to adopt the going concern basis in 
preparing the financial statements.

Health and safety
The Group has implemented a health and safety management 
system which aims to continually improve health and safety 
implementation and is designed to meet the requirements of 
OHSAS 18001. The following objectives are incorporated into the 
management system:

zz

zz

zz

zz

Accident reduction
Raising health and safety awareness
Effective training
Risk reduction and management

Donations
The Group made various charitable donations totaling £80,000 
(2011: £126,000), the majority of which relates to legacy 
commitments made prior to 2011 which expire in 2013.  These 
commitments are explained in more detail in note 29 to the  
report and accounts.

No political donations have been made.

Articles of Association
The Company’s Articles of Association are available from 
Companies House in the UK, or by writing to the Company 
Secretary. Amendments to the Articles of Association can only be 
made by means of a Special Resolution at a general meeting of 
the shareholders of the Company.

Employment policies
The Group is committed to offering equal employment 
opportunities and its policies are designed to attract, retain and 
motivate the best staff regardless of gender, sexual orientation, 
race, religion, age or disability. The Group gives proper 
consideration to applications for employment when these are 
received from disabled persons and will employ them in posts 
whenever suitable vacancies arise. Employees who become 
disabled will be retained whenever possible through retraining, 
use of appropriate technology and making available suitable 
alternative employment.

The Group encourages the participation of all employees in the 
operation and development of the business and has a policy of 
regular communications. The Group incentivises employees and 
senior management through the payment of bonuses linked to 
performance objectives, together with the other components of 
remuneration detailed in the Remuneration Report.

The Group has a wide range of other written policies, designed to 
ensure that it operates in a legal and ethical manner. These 
include policies related to health and safety, ‘whistle blowing’, anti 
bribery and corruption, business gifts, grievance, career planning, 
parental leave, systems and network security. All of RM’s 
employment policies are published internally,

Environmental policy
The Group recognises that its activities must be carried out in an 
environmentally friendly and compliant manner. Good standards 
of environmental performance are adopted to minimise the 
potential negative environmental impact of products and 
processes and also to promote sustainability. These actions 
include: efficient utility usage, waste reduction/recycling and use 
of energy saving features in products.

stock code: RM.RM plc Annual Report 2012GOVERNANCE15

Substantial shareholdings
On 19 February 2013 the Company had received notifications that the following parties were interested in accordance with DTR 5:

Shareholder

Schroder Investment Management Ltd*
Clients of Aberforth Partners LLP**
Artemis Investment Management LLP***
The Wellcome Trust Ltd
M. R. Ratcliffe
Legal & General Investment Management Ltd
Alliance Trust PLC
Standard Life Investments Ltd

No. of
 shares

Percentage of Issued Share 
Capital as at 19 February

No. of shares
Direct

No. of shares 
Indirect

18,544,667
10,747,354
7,275,000
5,038,232
3,127,267
3,104,280
3,016,887
2,818,038

19.83%
11.49%
7.78%
5.39%
3.34%
3.32%
3.23%
3.01%

18,544,667
–
4,550,000
–
3,127,267
2,822,124
3,016,887
2,803,864

–
10,747,354
2,725,000
5,038,232
–
282,156
–
14,174

*  

Included within Schroder Investment Management Ltd’s interest are 4,934,932 (5.28%) shares for which it does not hold  
voting rights.

**  Aberforth Partners LLP has a further indirect interest in 8,126,032 shares over which they do not control the voting rights.
***   Included within Artemis Investment Management LLP’s interest are 2,725,000 shares (2.91%) for which it does not hold voting rights. 

The Takeovers Directive
The Company has one class of share capital, ordinary shares. All 
the shares rank pari passu. There are no special control rights in 
relation to the Company’s shares. As at 30 November 2012, the 
RM plc Employee Share Trust owned 1,797,362 ordinary shares in 
the Company (1.92% of the issued share capital); any voting or 
other similar decisions relating to those shares would be taken by 
the Trustees, who may take account of any recommendation of 
the Board of the Company.

Share options granted to the Chairman under the 2004 RM plc 
share option plan vest if there is a general offer for the Company 
under Rule 9.1 of the Plan or a compulsory acquisition under Rule 
9.2 of the Plan and the offer price exceeds 100p whether in cash 
or any other form of consideration.

The Group enters into long-term contracts to supply ICT products 
and services to its customers. Wherever possible, these contracts 
do not have change of control provisions, but some significant 
contracts do include such provisions.

In January 2012 the Group entered into a £30 million revolving 
credit facility with Barclays Bank. This facility has a change of 
control provision and is subject to termination in the event of 
change of control of the Company.

Repurchase of own shares
At the annual general meeting held on 26 March 2012, members 
renewed the authority under section 701 of the Companies Act 
2006 to make market purchases on the London Stock Exchange 
of up to 9,346,780 ordinary shares of 2p each, being 10% of the 
issued share capital of the Company. The minimum price which 
may be paid for each share is the nominal value. The maximum 
price which may be paid for a share is an amount equal to the 
higher of (1) 5% above the average of the middle market 
quotations of the Company’s ordinary shares as derived from the 
London Stock Exchange Daily Official List for the five business days 
immediately preceding the day on which such share is contracted 
to be purchased and (2) the amount stipulated by Article 5(1) of 
the Buy-back and Stabilisation Regulation 2003. This authority has 
not been used since the annual general meeting.

The Directors will seek to renew this authority at the next annual 
general meeting scheduled for 24 April 2013.

Significant contracts
There did not exist at any time during the period any contract 
involving the Company or any of its subsidiaries in which a 
Director of the Company was directly or is materially interested or 
any contract which was either a contract of significance with a 
controlling shareholder or a contract for the provision of service by 
a controlling shareholder. Related party transactions are disclosed 
in note 29.

stock code: RM.RM plc Annual Report 2012 www.rm.comBUSINESS REVIEWGOVERNANCEFINANCIAL STATEMENTS 
16

Report of the Directors continued

Directors
Details of Directors who have held office during the period and up 
to the date of signing these financial statements are given below:

deposits for the Group and is also responsible for ensuring there 
is sufficient headroom against any banking covenants contained 
within its credit facilities, and for ensuring there are appropriate 
facilities available to meet the Group’s strategic plans.

Lord Andrew Adonis
Sir Bryan Carsberg (retired 26 March 2012)
Jo Connell
Iain McIntosh
Deena Mattar
Martyn Ratcliffe
Rob Sirs (resigned 31 January 2012)
Sir Mike Tomlinson
David Brooks (appointed 1 July 2012)

Martyn Ratcliffe has advised the Board that he will be stepping 
down as Chairman and as a Director of the Company in the 
summer. A search for a new Non-Executive Chairman will 
commence shortly. 

Sir Mike Tomlinson has completed over nine years as a Director 
and, accordingly, has advised the Board that he does not intend 
to seek re-election at the next annual general meeting. Jo Connell 
is to replace him as Chair of the Remuneration Committee 
following the annual general meeting.

Biographical details of the current Directors are given on  
page 09. As stated at the last annual general meeting, at the 
forthcoming annual general meeting all continuing Directors will 
stand for re-election in accordance with best practice and 
guidance set out in the UK Corporate Governance Code 2010 as 
issued by the Financial Reporting Council in June 2010 (‘UK 
Corporate Governance Code 2010’). The Directors who are 
proposed for re-election or election have either a letter of 
appointment or a service contract, details of which can be found 
in the Remuneration Report.

The Company has purchased and maintained throughout the 
year Directors’ and Officers’ liability insurance in respect of itself 
and its Directors. The Directors also have the benefit of a Deed  
of Indemnity in respect of liabilities which may attach to them  
in their capacity as Directors of the Company. These provisions  
are qualifying third party indemnity provisions as defined by  
section 234 of the Companies Act 2006. 

In order to mitigate and manage exchange rate risk, the Group 
routinely enters into forward contracts and continues to monitor 
exchange rate risk in respect of foreign currency exposures.

All these treasury policies and procedures are regularly monitored 
and reviewed. It is the Group’s policy not to undertake speculative 
transactions which create additional exposures over and above 
those arising from normal trading activity.

Creditor payment policy
The Group agrees terms and conditions for its business 
transactions with suppliers. Payment is then generally made in 
line with these terms, subject to the terms and conditions being 
met by suppliers.

Independent auditor and disclosure of information  
to auditor
As far as the Directors are aware, there is no relevant audit 
information (as defined by section 418(3) of the Companies Act 
2006) of which the Company’s auditor is unaware and each of the 
Directors have taken reasonable steps in order to make 
themselves aware of relevant audit information and to establish 
that the Company’s auditor is aware of that information.

The auditor, KPMG Audit Plc, has indicated its willingness to 
continue in office, and a resolution that it be re-appointed will be 
proposed at the next annual general meeting.

Annual general meeting
The forthcoming annual general meeting will be held on 24 April 
2013 at 140 Eastern Avenue, Abingdon, Oxfordshire OX14 4SB, at 
a time set out in the annual general meeting notice. The notice of 
the annual general meeting contains the full text of resolutions to 
be proposed.

By Order of the Board

Treasury and foreign exchange
The Group has in place appropriate treasury policies and 
procedures, which are approved by the Board. The treasury 
function manages interest rates for both borrowings and cash 

Greg Davidson
Company Secretary
21 February 2013

stock code: RM.RM plc Annual Report 2012GOVERNANCECorporate Governance Report

17

Statement of compliance
The Group has applied the principles set out in the UK Corporate Governance Code 2010. The Company has complied with the UK 
Corporate Governance Code 2010 throughout the 12 month period ended 30 November 2012, other than the exceptions which are 
noted in the table below.

Compliance with the UK Corporate Governance Code 2010

Code of Best Practice – Principles

RM Statement of compliance

A DIRECTORS 

1

The role of the Board 
Every company should be headed by an effective board, 
which is collectively responsible for the success of the 
company.

2 Division of responsibilities 

The Directors’ responsibilities are outlined in the Report of the 
Directors. The Board meets regularly on a formal basis plus 
additional ad hoc meetings as necessary.

There should be a clear division of responsibilities at the head 
of the company between the running of the Board and the 
executive responsibility for the running of the Company’s 
business. No one individual should have unfettered powers of 
decision.

The role of Chairman and Chief Executive was exercised by the 
same individual throughout the period. As noted in last year’s 
Report, it is recognised that this is out of line with best practice  
and specific steps were taken by the Board during the period to 
address this.

3 The Chairman 

The Chairman is responsible for leadership of the Board and 
ensuring its effectiveness on all aspects of its role.

In particular, on 1 July 2012, Mr David Brooks was appointed 
Chief Operating Officer and he now oversees the day-to-day 
running of the Group. In addition, each Division of the  
Company has its own Managing Director.

As such, while the Chairman is primarily responsible for 
strategy, corporate development and running of the Board,  
the effective day-to-day management and running of the  
Group is undertaken by the Chief Operating Officer, the Chief 
Financial Officer and the Divisional Managing Directors.

The Chairman sets the Board’s agenda and ensures that 
adequate time is available for the discussion of all agenda 
items. The Chairman promotes a culture of openness and 
debate. He also ensures constructive relations between the 
Executive Directors and the Non-Executive Directors. The 
Chairman ensures effective communication with shareholders.

On appointment the Chairman met the independence criteria.

stock code: RM.RM plc Annual Report 2012 www.rm.comBUSINESS REVIEWGOVERNANCEFINANCIAL STATEMENTS 
18

Corporate Governance Report continued

Code of Best Practice – Principles

RM Statement of compliance

4 Non-Executive Directors 

As part of their role as members of a unitary Board, Non-
Executive Directors should constructively challenge and help 
develop proposals on strategy.

The Non-Executive Directors scrutinise the performance of 
management and monitor the reporting of performance.  
Ms Connell is Senior Independent Director and is available to 
shareholders if they have concerns which contact through the 
normal channels has failed to resolve.

B EFFECTIVENESS

1

The composition of the Board
The Board and its Committees should have the appropriate 
balance of skills, experience, independence and knowledge of 
the Company to enable them to discharge their respective 
duties and responsibilities effectively.

2 Appointments to the Board

There should be a formal, rigorous and transparent procedure 
for the appointment of new Directors to the Board.

The Chairman holds meetings with the Non-Executive Directors 
without the other Executive Director(s) present when considered 
appropriate. The Senior Independent Director meets with the 
Non-Executive Directors without the Chairman being present on 
such occasions as she considers appropriate.

The Board consists of the Chairman, Chief Operating Officer and 
Chief Financial Officer plus, currently, four Non-Executive 
Directors. All of the Non-Executive Directors are considered by 
the Board to be independent of the management of the 
Company and free from any business or other relationship 
which could materially interfere with the exercise of their 
independent judgment.The Directors have a combination of 
financial, business and educational expertise which is suited to 
the nature of the Company.

A separate Nomination Committee comprised of all Non-
Executive Directors and the Chairman, is responsible for 
identifying and nominating candidates to fill Board vacancies.

The Board is committed to the changes to the UK Corporate 
Governance Code 2010 in relation to board diversity announced 
by the Financial Reporting Council in October 2011.

3 Commitment

All Directors should be able to allocate sufficient time to the 
Company to discharge their responsibilities effectively.

The Board ensures that on appointment and thereafter all 
Directors have sufficient time to carry out their duties.

4 Development

All Directors should receive induction on joining the Board and 
should regularly update and refresh their skills and 
knowledge.

All Non-Executive Directors receive an induction on joining the 
Board. All Non-Executive Directors have extensive experience 
and possess relevant skills and knowledge to perform their 
duties.

stock code: RM.RM plc Annual Report 2012GOVERNANCE19

Code of Best Practice – Principles

RM Statement of compliance

5 Information and support

The Board should be supplied in a timely manner with 
information in a form and of a quality appropriate to enable it 
to discharge its duties.

6 Evaluation

The Board should undertake a formal and rigorous annual 
evaluation of its own performance and that of its committees 
and individual Directors.

7

Re-election
All Directors should be submitted for re-election at regular 
intervals, subject to continued satisfactory performance.

C ACCOUNTABILITY

1

Financial and business reporting
The Board should present a balanced and understandable 
assessment of the Company’s position and prospects.

2 Risk management and internal control

The Board is responsible for determining the nature and extent 
of the significant risks it is willing to take in achieving its 
strategic objectives. The Board should maintain sound risk 
management and internal control systems.

3 Audit Committee and auditor

The Board should establish formal and transparent 
arrangements for considering how they should apply the 
corporate reporting and risk management and internal control 
principles and for maintaining an appropriate relationship with 
the Company’s auditors.

The Board is supplied with monthly management accounts and 
detailed operational reviews.

All Directors have access to the advice and services of the 
Company Secretary or suitably qualified alternative, and all the 
Directors are able to take independent professional advice, if 
necessary, at the Company’s expense. All Directors are also 
invited to attend meetings of the Operating Board and have 
access to managers within the Group.

Evaluation is an ongoing process. A performance evaluation is 
undertaken for all Directors from time to time. The Chief 
Operating Officer and Chief Financial Officer each receive an 
annual performance appraisal as part of the Senior 
Management Bonus Scheme. The performance of each Board 
Committee is reviewed on an annual basis. The performance of 
the Chairman is assessed by the Non-Executive Directors led by 
the Senior Independent Director. The performance of the Chief 
Operating Officer and Chief Financial Officer is assessed by the 
Chairman, in consultation with the Non-Executive Directors.

All Directors are appointed for specific terms subject to annual 
re-election.

In preparing the Annual Report to shareholders, the Directors 
seek to present a summarised but fair, balanced and easily 
understood assessment of the Group’s performance and 
provide guidance on its future prospects.

The Company operates a risk management and internal control 
process which is reviewed at least on an annual basis by the 
Audit Committee and endorsed by the Board.

The Audit Committee is comprised of Non-Executive Directors 
and meets at least three times a year. The Chairman, Chief 
Operating Officer and Chief Financial Officer are invited to 
attend. The Audit Committee meets separately with the 
Company’s auditor without the other Directors present. Further 
details are set out in the Audit Committee Report.

stock code: RM.RM plc Annual Report 2012 www.rm.comBUSINESS REVIEWGOVERNANCEFINANCIAL STATEMENTS20

Corporate Governance Report continued

Code of Best Practice – Principles

RM Statement of compliance

D REMUNERATION

1

The level and components of remuneration
Levels of remuneration should be sufficient to attract, retain 
and motivate Directors of the quality required to run the 
company successfully, but a company should avoid paying 
more than is necessary for this purpose. A significant 
proportion of Executive Directors’ remuneration should be 
structured so as to link rewards to corporate and individual 
performance.

2 Procedure

There should be a formal and transparent procedure for 
developing policy on executive remuneration and for fixing the 
remuneration packages of individual Directors. No Director 
should be involved in deciding his or her own remuneration.

E

RELATIONS WITH SHAREHOLDERS

1 Dialogue with shareholders

There should be a dialogue with shareholders based on the 
mutual understanding of objectives. The Board as a whole  
has responsibility for ensuring that a satisfactory dialogue  
with shareholders takes place.

2 Constructive use of the AGM

The Board should use the AGM to communicate with  
investors and to encourage their participation.

Each of the Chief Operating Officer’s and Chief Financial Officer’s 
remuneration consists of basic salary and a variable annual 
bonus. Basic salaries are reviewed annually in the light of 
individual performance and market comparisons for similar 
jobs. Annual bonuses may be paid, at the sole discretion of the 
Remuneration Committee, at a target level of up to 55% with an 
overall cap of 110% of basic salary. The annual bonus payment 
is determined on the basis of individual and Company 
performance.

In addition there are long-term incentive schemes in place as 
detailed in the Remuneration Report. These long-term incentive 
schemes include the Performance Share Plan and Share Option 
Plans.

The remuneration of the Chairman comprises a base salary 
and share options only. His remuneration is reviewed annually 
by the Remuneration Committee in light of performance and 
market comparisons. The Chairman does not receive any other 
benefits or participate in the annual bonus scheme. Any bonus 
is entirely at the discretion of the Remuneration Committee and 
would only apply in exceptional circumstances. The Chairman 
was granted share options as set out in the Report of the 
Directors.

As at 30 November 2012, neither the Chief Operating Officer nor 
the Chief Financial Officer held any Non-Executive positions with 
other companies for which either of them receives 
remuneration.

Remuneration packages for individual Directors are set by the 
Remuneration Committee after, if required, receiving information 
from independent sources and the Company’s Human 
Resources function. The Chairman, Chief Operating Officer and 
Chief Financial Officer may be invited to attend the Committee’s 
meetings.

The Executive Directors meet on a regular basis with the 
Company’s major shareholders. Non-Executive Directors are 
available to meet institutional shareholders on an ad hoc basis.

All Directors make themselves available at the annual general 
meeting to respond to any questions raised by the investors in 
attendance.

stock code: RM.RM plc Annual Report 2012GOVERNANCE21

Board of Directors
The Board of Directors meets regularly to review strategic, 
operational and financial matters, including proposed 
acquisitions and divestments, and has a formal schedule of 
matters reserved to it for decision. It approves the interim and 
annual financial statements, the annual financial plan, significant 
contracts and capital investment in addition to reviewing the 
effectiveness of the internal control systems and business risks 
faced by the Group. Where appropriate, it has delegated authority 
to committees of Directors. 

Board committees
There are four Board committees: Audit, Remuneration, 
Nomination and Transactions; each of which, apart from the 
Nomination Committee and Transactions Committee, comprises 
only Non-Executive Directors.

During the period, the Audit Committee was chaired by Sir Bryan 
Carsberg until 26 March 2012 and, since that date, it has been 
chaired by Deena Mattar. The Audit Committee was comprised 
solely of independent Non-Executive Directors. The Audit 
Committee meets at least three times a year. The Company’s 
external auditor, the Chairman, Chief Operating Officer, Chief 
Financial Officer, Company Secretary, and the Group Financial 
Controller, who is Head of Internal Audit, normally attend these 
meetings. The Audit Committee is responsible for reviewing the 
accounting policies, internal control assessment and the financial 
information contained in the annual and interim reports. It 
provides an opportunity for the Non-Executive Directors to make 
independent judgments and contributions, thus furthering the 
effectiveness of RM’s internal financial controls. Further details of 
the Audit Committee’s activities are given in the Audit Committee 
Report. The terms of reference for the Audit Committee are 
published on www.rm.com.

During the period the Remuneration Committee was chaired by 
Sir Mike Tomlinson and comprised solely independent Non-
Executive Directors. Following the annual general meeting 
scheduled for 24 April 2013, Jo Connell will become Chair of the 
Remuneration Committee. The Remuneration Committee meets at 
least four times a year. Executive Directors and senior managers 
may be invited to attend Committee meetings, but will not be 
present during any discussion of their own pay arrangements. 
The Remuneration Committee sets the remuneration of the 
Executive Directors and senior management. It also considers 
grants and performance conditions under RM’s share-based 
payment schemes and reviews RM’s employment strategy 

generally. Further details of the Remuneration Committee’s 
activities are given in the Remuneration Report. The terms of 
reference for the Remuneration Committee are published on 
www.rm.com.

The Nomination Committee is chaired by the Chairman and 
includes all of the independent Non-Executive Directors. The 
Nomination Committee recommends to the Board candidates for 
appointment as Directors. It meets at least once a year, with more 
frequent meetings when the Group is actively selecting Directors. 
The terms of reference for the Nomination Committee are 
published on www.rm.com.

The Transactions Committee comprises the Chairman plus any 
one independent Non-Executive Director and any one Executive 
Director. The Transactions Committee meets at such times as are 
required. The Transactions Committee approves, enters into and 
authorises the execution of all deeds and documents and does 
everything that is necessary to give effect to any ‘substantial 
transaction’ that has already been approved in principle by the 
Board. The terms of reference for the Transactions Committee are 
published on www.rm.com.

Board attendance
Details of the number of meetings of the Board, including 
sub-committees and individual attendances by Directors are  
set out in the table below.

Board
Meetings

Audit
Committee

Remuneration
Committee

Nomination
Committee

Number of meetings 
held in the period
Lord Andrew Adonis
David Brooks*1
Sir Bryan Carsberg*2
Jo Connell
Deena Mattar
Iain McIntosh
Martyn Ratcliffe
Rob Sirs*3
Sir Mike Tomlinson

12
8
3
4
12
12
12
11
1
11

*1  Appointed on 1 July 2012

*2   Retired on 26 March 2012

*3   Resigned on 31 January 2012

3
1
–
1
3
3
–
–
–
2

4
3
–
1
4
4
–
–
–
4

2
2
–
–
2
2
–
2
–
2

stock code: RM.RM plc Annual Report 2012 www.rm.comBUSINESS REVIEWGOVERNANCEFINANCIAL STATEMENTS22

Corporate Governance Report continued

Operating Board
The Operating Board was introduced in January 2012. During the 
period it was chaired by the Chairman but, with effect from  
1 January 2013, is chaired by the Chief Operating Officer. The 
Operating Board comprises the Chairman, Chief Operating 
Officer, Chief Financial Officer and other senior managers within 
the Group. The Operating Board normally meets on a monthly 
basis to discuss policy and operational issues. Those issues 
outside the delegated authority levels set by the Group Board are 
referred to the Group Board for its decision. All Non-Executive 
Directors are invited to attend the Operating Board.

Relations with shareholders
In order to maintain dialogue with institutional shareholders the 
Executive Directors meet with them following interim and final 
results announcements, or as appropriate, with other Directors 
available to meet institutional shareholders on request. Where 
practicable the Annual Report is sent to shareholders at least 20 
working days before the annual general meeting and each issue 
for consideration at the annual general meeting is proposed as a 
separate resolution. All Directors generally attend the annual 
general meeting.

Social, ethical and environmental risks
The Board takes regular account of the significance of social, 
ethical and environmental (‘SEE’) matters related to the Group’s 
business of providing IT services and solutions (including 
software, managed services and consultancy) to educational 
institutions.

The Board considers that it has received adequate information to 
enable it to assess significant risks to the Company’s short and 
long-term value arising from SEE matters and has concluded that 
the risks associated with SEE matters are minimal. The Board will 
continue to monitor those risks on an ongoing basis and will 
implement appropriate policies and procedures if those risks 
become significant.

Internal control
The Group maintains an ongoing process in respect of internal 
control to safeguard shareholders’ investments and the Group’s 
assets and to facilitate the effective and efficient operation of  
the Group.

These processes enable the Group to respond appropriately, and 
in a timely fashion, to significant business, operational, financial, 
compliance and other risks, in line with the UK Corporate 
Governance Code 2010, which may otherwise prevent the 
achievement of the Group’s objectives.

The Group recognises that it operates in a highly competitive 
market that can be affected by factors and events outside its 
control. Details of the risks faced by the Group are set out in  
the table on pages 11 to 13. It is committed to mitigating risks 
arising wherever possible and accepts that internal controls, 
applied and monitored, are an essential tool in achieving this 
objective.

The key elements of Group internal control, which have been 
effective during 2012 and up to the date of approval of these 
financial statements, are set out below:

zz

zz

zz

zz

zz

The existence of a clear organisational structure with defined 
lines of responsibility and delegation of authority from the 
board to its executive directors and operating divisions
A procedure for the regular review of reporting business 
issues and risks by operating divisions
Regular review meetings with the operating management
A planning and management reporting system operated by 
each division and the executive directors
The establishment of prudent operating and financial policies

stock code: RM.RM plc Annual Report 2012GOVERNANCE23

The Directors have overall responsibility for establishing financial 
and other reporting procedures to provide them with a 
reasonable basis on which to make proper judgments as to the 
financial position and prospects of the Group, and have 
responsibility for establishing the Group’s system of internal 
control and for monitoring its effectiveness. The Group’s systems 
are designed to provide Directors with reasonable assurance that 
physical and financial assets are safeguarded, transactions are 
authorised and properly recorded and material errors and 
irregularities are either prevented or detected with the minimum 
delay. However, systems of internal financial control can provide 
only reasonable and not absolute assurance against material 
misstatement or loss.

The key features of the systems of internal financial control 
include:

zz

A financial planning process with an annual financial plan 
approved by the board. The plan is regularly updated 
providing an updated forecast for the year

zz Monthly comparison of actual results against plan
zz Written procedures detailing operational and financial 

internal control policies which are reviewed on a regular 
basis
Regular reporting to the board on treasury and legal matters
Defined investment control guidelines and procedures
Periodic reviews by the audit committee of the group’s 
systems and procedures

zz

zz

zz

The majority of the Group’s financial and management 
information is processed and stored on computer systems.  
The Group is dependent on systems that require sophisticated 
computer networks. The Group has established controls and 
procedures over the security of data held on such systems, 
including business continuity arrangements.

On behalf of the Board, the Audit Committee has reviewed the 
operation and effectiveness of this framework of internal control 
for the period and up to the date of approval of the Annual 
Report.

stock code: RM.RM plc Annual Report 2012 www.rm.comBUSINESS REVIEWGOVERNANCEFINANCIAL STATEMENTS24

Audit Committee Report

The Audit Committee operates under terms of reference approved 
by the Board, with the purposes of:

A resolution proposing that KPMG Audit Plc be reappointed as 
auditor of the Company will be proposed at the next annual 
general meeting.

zz

zz

zz

zz

Appointing the Group’s internal and external auditors
Reviewing the performance of and relationship with the 
Group’s external auditors (including considering fee levels 
and the provision of non-audit work)
Reviewing the performance of the Group’s internal audit 
function
Reviewing the Group’s financial reporting and internal control 
processes

zz Monitoring the integrity of the Group’s financial statements 

zz

and announcements regarding performance
Ensuring that a system is operated for the assessment and 
management of key risks

Composition and qualifications of the Audit Committee
During the period the Audit Committee comprised Sir Bryan 
Carsberg MSc(Econ), FCA (Chair until 26 March 2012), Deena 
Mattar BSc (Econ), FCA (Chair from 26 March 2012), Jo Connell,  
Sir Mike Tomlinson and Lord Andrew Adonis all of whom are 
independent Non-Executive Directors. The Group considers that 
Deena Mattar as an FCA and former FTSE250 Finance Director has 
significant recent technical accounting experience.

Martyn Ratcliffe (Chairman), David Brooks (Chief Operating 
Officer), Iain McIntosh MA, FCA (Chief Financial Officer), Philip 
Deakin MPhil, FCA (Group Financial Controller and Head of 
Internal Audit) and Uche Ibekwa MChem MCIIA (Internal Audit 
Manager) and other management as appropriate are invited to 
attend Audit Committee meetings.

Schedule of meetings
The Audit Committee met three times during the period. All of 
these meetings were part of the regular schedule of meetings set 
out in the Committee’s terms of reference.

KPMG Audit Plc has been the Group’s auditors since 2011. The 
external auditor is required to rotate the audit partner responsible 
for the Group audit every five years and the current lead audit 
partner has been in place since 2011.

There are no contractual obligations restricting the Group’s choice 
of external auditor.

Oversight of external audit
The Audit Committee has reviewed the scope and results of the 
audit services, and the cost effectiveness and independence and 
objectivity of the external auditor.

Internal audit
The Audit Committee has approved the appointment of RM’s 
Group Financial Controller, Philip Deakin MPhil, FCA as Head of 
Internal Audit. For the purposes of this role, the Group Financial 
Controller reports directly to the Chair of the Audit Committee. The 
Audit Committee, with the advice and support of the Head of 
Internal Audit, sets an internal audit plan. The Head of Internal 
Audit reports on progress against this plan at Audit Committee 
meetings.

Policy on non-audit work
The Audit Committee has considered the issue of the provision of 
non-audit work by the external auditor and has agreed a policy 
intended to ensure that the objectivity of the external auditor is not 
compromised. The policy sets a limit for fees for non-audit work 
and states that non-audit work should only be undertaken by the 
external auditor where there is a clear commercial benefit in 
doing so. Any significant activity must be approved, in advance, 
by at least two Audit Committee Members.

Audit Committee meetings have formal agendas, which cover all 
of the areas of responsibility set out in the Committee’s terms of 
reference. These agendas include meetings with the external 
auditors without Executive Directors or managers of the Company 
present.

Appointment of external auditor
The Audit Committee recommended, and shareholders approved 
at the Group’s annual general meeting on 26 March 2012, the 
re-appointment of KPMG Audit Plc as Group external auditor. 

The Audit Committee’s policy is to include a cap on fees for 
non-audit work of 25% of the annual audit fee. This fee 
incorporates a review of the Group’s interim results. Fees for total 
non-audit work in the period were 16% of the annual audit fee.

Internal control
Control environment – The Board has put in place an 
organisational structure with clearly defined lines of responsibility 
and delegation of authority to Executive management. A revised 
Group-wide approval matrix has been implemented in the year. 

stock code: RM.RM plc Annual Report 2012GOVERNANCE25

Anti-bribery
RM conducts all its business in an honest and ethical manner and 
seeks to ensure that all associates and business partners do the 
same.

The Bribery Act 2010 sets clear standards of behaviour, which 
govern the Group’s operations. The Group has implemented 
policies and procedures to ensure that it is transparent and 
ethical in all business dealings. The Group has an anti-corruption 
and anti-bribery policy which sets out the legal standards the 
Group enforces as part of its ongoing commitment to implement 
adequate procedures to guard against illegal practices.

Statement of risks
As with any business, RM is exposed to risks as an inherent part 
of creating value for shareholders. As described above, the Group 
has put in place processes designed to identify these principal 
risks and to manage and mitigate the effect of them. The Audit 
Committee is responsible for ensuring that risks are properly 
considered and the Board is responsible for deciding what risks 
should be taken and how best to manage and mitigate the risks.

The Audit Committee is satisfied that the Group’s risk 
management and internal control processes are appropriate to 
the business and Executive management has identified and 
addressed the principal risks affecting RM.

The most significant risks the Group is exposed to are set out in 
the Report of the Directors.

Deena Mattar
Chair, Audit Committee
21 February 2013

Individuals are made aware of their level of authority and their 
budgetary responsibility which enables them to identify and 
monitor financial performance. There are established policies and 
procedures, which are subject to regular review. The Boards of 
the operating companies work within terms of reference and any 
matters outside those terms or the agreed business plan are 
referred to the Group Board for approval.

Identification and evaluation of business risks and control 
objectives – The Board has the primary responsibility for 
identifying the principal business risks facing the Group and 
developing appropriate policies to manage those risks. It 
delegates responsibility for operational risks to the Operating 
Board which meets monthly.

Public reporting – The Audit Committee reviews and comments 
upon both the Group’s Annual and Interim reports prepared by 
management.

Management information – Executive managers are required to 
produce a business plan for approval at the beginning of each 
financial year and detailed financial reporting and cashflow 
forecasts are formally compiled monthly and reviewed by the 
Board. Consolidated management accounts are produced each 
month and results measured against plan and the previous year 
to identify significant variances.

Main control procedures – The existing finance systems and 
procedures allow the Board to derive confidence in the 
completeness and accuracy of the recording of financial 
transactions. The processes in place and the level of analytical 
detail given within the management accounts facilitate the 
identification of unreliable data. The Group’s treasury activities are 
operated within a defined policy designed to control the Group’s 
cash and to minimise its exposure to foreign exchange and 
liquidity risk.

Monitoring – The Audit Committee meets periodically to review 
reports from management and the external auditor so as to 
derive reasonable assurance on behalf of the Board that financial 
control procedures are in place and operate effectively. An 
internal audit function reports directly to the Audit Committee and 
has annual plans agreed by the Audit Committee.

‘Whistle blowing’ policy
The Group has adopted a formal ‘whistle blowing’ policy, which 
allows staff to raise concerns about possible improprieties. No 
concerns were raised during the year.

stock code: RM.RM plc Annual Report 2012 www.rm.comBUSINESS REVIEWGOVERNANCEFINANCIAL STATEMENTS26

Remuneration Report

This report by the Remuneration Committee for the year ended  
30 November 2012 has been approved by the Board for 
submission to shareholders for their approval at the forthcoming 
annual general meeting.

1.  The Remuneration Committee
The Remuneration Committee operates under terms of reference 
approved by the Board with the purposes of determining, on 
behalf of the Board and shareholders, the fee level for the 
Chairman and all elements of the remuneration of the Executive 
Directors and Senior Executives and of overseeing major policy 
changes to the overall reward structure throughout the Group. In 
particular, the Committee keeps under review incentive plans 
operated throughout the Group so as to ensure that these plans 
are structured appropriately and that the incentive arrangements 
for all Senior Executives are coherent. The Remuneration 
Committee’s terms of reference can be found on the Group’s 
website at www.rm.com. The Remuneration Committee 
undertakes an annual appraisal of remuneration policy and 
addresses any areas for improvement. 

2.  Membership of the Committee
The membership of the Remuneration Committee during the year 
ended 30 November 2012 comprised Sir Mike Tomlinson (Chair), 
Ms Jo Connell, Sir Bryan Carsberg (until 26 March 2012), Ms 
Deena Mattar and Lord Andrew Adonis, all of whom are 
independent Non-Executive Directors. The other directors attend 
meetings by invitation. Following the retirement of Sir Mike 
Tomlinson on 24 April 2013, Ms Jo Connell will become Chair of 
the Committee.

None of the members of the Remuneration Committee has any 
personal financial interest in the Company other than through 
fees received or as a shareholder. They are not involved in the 
day-to-day running of the business and have no personal 
conflicts of interest which could materially interfere with the 
exercise of their independent judgment.

As and when required, Hewitt New Bridge Street provide advice 
on the Executive Directors’ remuneration and information on 
market practice. 

3.  Remuneration policy
The Remuneration Committee is responsible for the remuneration 
of Executive Directors and Senior Executives across the Group.

RM’s remuneration policy is designed to attract, retain and 
motivate Senior Executives, both to achieve the Group’s business 
objectives and to deliver outstanding shareholder returns, and 
alignment of interest between Senior Executives and 
shareholders. To achieve this, RM’s remuneration policy aims to 
provide ‘median’ reward compared to RM’s comparator group 
when acceptable levels of performance have been delivered. For 
the achievement of outstanding performance, it aims to deliver 
‘upper quartile’ remuneration compared to the comparator group. 
The maximum incentive awards are made only when improved 
business performance, future investment, customer satisfaction 
and superior shareholder returns have been realised.

Under these arrangements, the variable component of the 
remuneration package is designed to be focused on 
performance. In the event that the Group has not met the targets 
set none of the variable elements is earned. If outstanding 
performance is achieved, the value of the total package could 
double in comparison with an on-target performance. These 
incentive arrangements enable Senior Executives to have the 
opportunity to earn high levels of reward, but only if they enhance 
shareholder returns by meeting the Group’s short-term and 
long-term targets. The remuneration policy therefore seeks to 
ensure that the Senior Executives are focused on the achievement 
of key company objectives. The Remuneration Committee is 
satisfied that this model provides appropriate alignment with 
Group performance and shareholder returns and therefore acts 
as a motivator to Senior Executives.

The Remuneration Committee, together with the entire Board, 
also recognises the need for investment in the long-term future of 
the Company, not just performance in a single year. Since such 
measures are difficult to quantify, the Remuneration Committee 
retains the ability to adjust annual bonus payments to ensure that 
balance is maintained between short-term performance and 
longer-term investment.

The Remuneration Committee has reviewed the level of risk 
inherent in the remuneration policy and is satisfied that there is an 
appropriate balance between encouraging entrepreneurial 
behaviour from Senior Executives, whilst at the same time 
ensuring that there are no areas of the policy which encourage 
undue risk taking. In relation to the target setting process and 
other matters arising in relation to the operation of the annual 
bonus and long-term incentive plans, the Remuneration 
Committee considers that the structure should not encourage 
excessive risk taking.

stock code: RM.RM plc Annual Report 2012GOVERNANCE27

The remuneration of the Chairman in 2012 comprised a base 
salary. The Chairman does not receive any other benefits or 
participate in the annual bonus scheme. Any bonus payable is 
entirely at the discretion of the Remuneration Committee and 
would only apply in exceptional circumstances.

4.  Components of remuneration for Executive Directors
a)  Base salaries
The policy of the Remuneration Committee is that base salary is 
one element of the entire package. The leverage and alignment 
(with the strategy and shareholders’ interests) of the remuneration 
package are derived from the variable remuneration. The 
Remuneration Committee aims to set base salaries at median in 
the market. During the year there were no increases in base 
salary for Martyn Ratcliffe or Iain McIntosh and the increase for 
David Brooks reflects his appointment as Chief Operating Officer. 
However, certain benefits in kind were removed for David Brooks 
and Iain McIntosh and base salaries adjusted to reflect the loss of 
such benefits. In addition, Iain McIntosh’s holiday entitlement was 
reduced to accord with the standard Group entitlement for other 
staff.

b)  Annual bonus 
The annual bonus potential is limited to 110% of base salary.

The bonus payment made to the Senior Executives depends on 
performance conditions set by the Remuneration Committee at 
the beginning of the year. The performance targets align with the 
Board’s defined strategy and the Remuneration Committee is 
satisfied that the targets set are appropriate and aligned with 
shareholders’ interests.

Bonus outcomes for 2012
In 2012 the maximum bonus Executive Directors earned was 55% 
of salary. The bonus calculated for David Brooks was pro rated 
and took account of his new role from July 2012. The total amount 
of bonus received by David Brooks was 36% of his annual salary. 
Iain McIntosh received 55% of his annual salary as a bonus.

Long-term incentives

c) 
The RM plc Performance Share Plan (PSP), which is the Group’s 
principal long-term incentive scheme, provides a competitive 
long-term incentive which will target exceptional improvement in 
returns to shareholders. Senior Executives may receive an award 
of shares worth up to 120%, (or up to 150% in exceptional 
circumstances), of salary in any one year, which will vest subject 
to performance at the end of three years.

The vesting of all awards and the receipt of shares will be 
dependent on continued employment and the satisfaction of 
conditions linked to the performance of the Company. Details of 
the performance conditions that apply to awards already made 
can be found at section 7 (b).

d)  Benefits
Benefits comprise principally of the provision of a company car 
and fuel allowance, pension and private health insurance.

The Chairman is not eligible for any of these benefits.

5.  Directors’ service contracts and letters

of appointment

The Remuneration Committee’s policy on Executive Directors’ 
service contracts is for them to contain a maximum notice period 
of one year. Each service contract expires at the respective normal 
retirement date of the Executive Director but is subject to earlier 
termination for cause or if notice is given under the contract. The 
contracts are designed to allow for flexibility to deal with each 
case on its own particular merits in accordance with the law and 
policy as they have developed at the relevant time. In the event 
that the Company wishes to terminate the employment of an 
Executive Director, it will take into account the Executive Director’s 
obligations to mitigate their own losses when deciding on an 
appropriate level of compensation.

stock code: RM.RM plc Annual Report 2012 www.rm.comBUSINESS REVIEWGOVERNANCEFINANCIAL STATEMENTS 
 
28

Remuneration Report continued

Details of the Directors’ service contracts and/or letters of appointment who served for all or part of the year ended 30 November 2012 
are shown in the table below:

Initial agreement
date

Expiry date of
current agreement

1 October 2011
1 July 2012
20 December 2007
22 October 2009
1 June 2011
1 June 2011
2 February 2004

1 September 2002
13 February 2002

30 September 2014
Indefinite
20 December 2013
Indefinite
31 May 2014
Indefinite
24 April 2013

-
-

Current Directors*
Lord Andrew Adonis
David Brooks
Jo Connell
Iain McIntosh
Deena Mattar
Martyn Ratcliffe
Sir Mike Tomlinson
Past Directors*
Sir Bryan Carsberg
Rob Sirs

*  As at the date of this Report.

Audited information
6.  Directors’ remuneration
The total amounts for Directors’ remuneration and other benefits were as follows:

Emoluments
Gains on exercise of share options
Amounts receivable under long-term incentive schemes

Notice to
be given by
employer

3 months
12 months
3 months
12 months
3 months
6 months
3 months

3 months
12 months

Notice to
be given by
individual

3 months
12 months
3 months
12 months
3 months
6 months
3 months

3 months
6 months

12 months to
30 November
2012
£000

14 months to 
 30 November
2012
£000

1,297
-
-

1,297

1,546
10
60

1,616

stock code: RM.RM plc Annual Report 2012GOVERNANCE29

Directors’ emoluments in respect of the Directors of the Company who served during the year ended 30 November 2012 were as follows::

Name
Executive
David Brooks (from 01/07/12) 
Iain McIntosh 
Martyn Ratcliffe
Rob Sirs (until 31/01/12)
Terry Sweeney

Non-Executive
Lord Andrew Adonis
Sir Tim Brighouse
Sir Bryan Carsberg (until 26/03/12)
Jo Connell
John Leighfield
Deena Mattar
Sir Mike Tomlinson
John Windeler

Salaries
and
fees
£000

96
195
285
47
-

36
-
14
38
-
36
39
-

Taxable
benefits
£000

Annual
bonuses
£000

Termination
payments
£000

12 months to 

30 November
2012
Total
£000

14 months to 
30 November
2011
Total
£000

4
10
-
2
-

-
-
-
-
-
-
-
-

58
124
-
-
-

-
-
-
-
-
-
-
-

-
-
-
313
-

-
-
-
-
-
-
-
-

158
329
285
362
-

36
-
14
38
-
36
39
-

-
240
-
288
714

6
39
50
43
70
17
45
34

786

16

182

313

1,297

1,546

Rob Sirs resigned on 31 January 2012 and received payments totalling £312,697 in full settlement under the terms of his contract with 
the Company.

The highest paid Director was Rob Sirs who received no gains on exercise of share options. (2011: Terry Sweeney: £Nil). Under long-term 
incentive schemes Mr Sirs received no gains (2011: Terry Sweeney: £28,000).

The fees of Non-Executive Directors are a matter for the consideration of the Board as a whole. From 1 October 2011 all Non-Executive 
Directors became members of all Board Committees and moved to a flat rate annual fee of £36,000. The Chairs of the Audit and 
Remuneration Committees receive an additional annual fee of £5,000 and £3,000 respectively and the Senior Independent Non-
Executive Director receives an additional annual fee of £2,000. The Chairman did not receive any remuneration for membership of 
Committees during the period.

Mr Brooks became a Director on 1 July 2012 and his remuneration reflects the period from that date until 30 November 2012. Mr Brooks’ 
annual base salary (before pension sacrifice) is £250,000.

Mr Ratcliffe waived all remuneration in 2011, from the date of his appointment as Chairman on 1 June 2011 until 30 November 2011.

stock code: RM.RM plc Annual Report 2012 www.rm.comBUSINESS REVIEWGOVERNANCEFINANCIAL STATEMENTS30

Remuneration Report continued

7.  Directors’ long-term incentive plans

Performance graph

Total shareholder return
Value (£)
220

190

160

130

100

70

40

2007

2008

2009

2010

2011

2012

RM

FTSE All Share Software & Computer Services Index

FTSE Small Cap Index

This graph shows the value, by 30 November 2012, of £100 invested in RM plc on 30 November 2007 compared with the value of £100 
invested in the FTSE Small Cap Index and the FTSE All Share Software & Computer Services Index on the same date. The other points 
plotted are the values at intervening financial year-ends.

These indices have been used as RM is a constituent of both. £100 invested in RM shares on 30 November 2007 would have been 
worth £49.14 at 30 November 2012.  An investor who had invested the same amount in the FTSE All Share Software and Computer 
Services Index and the FTSE Small Cap Index would have seen their investment increase to £216.65 and £109.86 respectively over the  
same period

a)  Co-Investment Plan
The Co-Investment Plan (CIP) is the predecessor plan to the PSP. The final award under the CIP was made in 2008 and lapsed in 
December 2011 as the Earning Per Share (EPS) and Total Shareholder Return (TSR) performance conditions attached to the award were 
not met. In accordance with the rules the CIP terminated on 29 January 2013 and therefore no further awards will be made.

b)  Performance Share Plan
The performance conditions for the March and December 2010 awards made under the Plan were based on EPS and TSR measured 
over a three year period and will vest on a sliding scale.

stock code: RM.RM plc Annual Report 2012GOVERNANCE31

March 2010

Threshold

Maximum

December 2010

Threshold

Maximum

Annual
compound growth

Less than RPI + 3%

RPI + 3%

RPI + 8.5%

EPS

EPS

Proportion of
award vesting 

Nil

12.5%

50%

TSR

Position relative to
FTSE Small Cap

   Below median

At median

Upper quartile

Proportion of
award vesting 

Nil

12.5%

50%

Proportion of
award vesting 

Position relative to
FTSE Small Cap

Proportion of
award vesting 

TSR

Less than 17.5p
17.5p

Nil
25%

Between 17.5p and 20p

25% to 100%

Below median
At median
Between Median and
Upper quartile

Nil
25%

25% to 100%

At the time of these awards the Remuneration Committee considered that the mix of EPS and TSR performance conditions remained 
appropriate measures for the following reasons:

zz

zz

The TSR condition provided a balance to the EPS condition by rewarding relative share price performance and ensured that there 
was a share price based discipline in the package.
The EPS target rewards sustained increases in earnings and profitability.

For the TSR performance condition the TSR comparator group remained the FTSE Small Cap Index as at the date of grant.

December 2011 and February 2012
The performance conditions for the December 2011 and February 2012 awards made to other Senior Executives (including the Chief 
Financial Officer but excluding the Chairman) were based on share price, namely 50% of the shares awarded will vest if the share price 
is £1.00 or better for 20 consecutive trading days at any point between the date of grant and 30 November 2015. A further 50% of the 
shares awarded will vest if the share price is £1.25 or higher for 20 consecutive trading days at any point between the date of grant and 
30 November 2016. No award can vest before 2 December 2014. If either or both performance conditions are met before that date, then 
vesting shall take place on 2 December 2014. If either or both performance conditions are met after 2 December 2014 but before 1 
December 2016, then vesting shall take place within 90 days of the performance condition being achieved at the absolute discretion of 
the Board.

The Remuneration Committee considers that the share price targets are appropriate measures and are clearly in shareholders’ interests 
for the following reasons:

zz

zz

For the first 50% of shares to vest an increase of 36% in the value of the share price from the date of grant is required.
For the second 50% of shares to vest an increase of 70% in the value of the share price from the date of grant is required.

stock code: RM.RM plc Annual Report 2012 www.rm.comBUSINESS REVIEWGOVERNANCEFINANCIAL STATEMENTS32

Remuneration Report continued

August 2012
The performance conditions for the August 2012 award made to the Chief Operating Officer were based on TSR measured against the 
FTSE Small Cap Index over a three year period and will vest on a sliding scale.

TSR ranking of the Company against the Comparator 
Group over the Performance Period
Below median
Median
Between median and upper quartile
Upper quartile or above

Percentage of Award that vests (i.e. expressed as a percentage of 
total number of shares originally subject to the Award)
0%
25%
Between 25% and 100%
100%

c)  Deferred Bonus Plan
Under this plan 40% of any annual cash bonus payable to the Senior Executives was deferred in ordinary shares for a period of three 
years and vested at the expiry of the same period. If a Senior Executive ceases to be an employee of the Group and is deemed not to be 
a ‘good leaver’ under the rules of this plan then any shares held will lapse on the leave date. Following a review by the Remuneration 
Committee during 2011 it was decided to make no further awards under this plan and this plan will be terminated when the outstanding 
matters have been completed.

Audited information
d)  Directors’ interests
The Directors’ interests in the Co-Investment Plan, Performance Share Plan and Deferred Bonus Plan are listed below:

Co-Investment Plan

Maximum
number of
matching
shares
at 01/12/11

Market
price on
award
date

Performance
period for
matching
shares

Number
of
matching
shares
released

11,571

148.0p

01/10/08 – 30/09/11

167,229

148.0p

01/10/08 – 30/09/11

126,915

148.0p

01/10/08 – 30/09/11

 –

–

 –

Market
price on
release
date

Maximum
number of
matching
shares
at 30/11/12

 –

 –

 –

 –

 –

 –

Release
date

 –

 –

 –

Date
of award

David Brooks
16/12/08

Rob Sirs
16/12/08

Terry Sweeney
16/12/08

*The number of matching shares is the maximum (a match of 3 for 1) that could be received by the Executive Director if performance 
conditions are fully met.

Awards made in December 2008 lapsed during the year as described in section 7 a) and this scheme has now been terminated. 

stock code: RM.RM plc Annual Report 2012GOVERNANCE33

Performance Share Plan

Maximum
number of
awarded
shares
at 01/12/11

Market
price on
award
date

Performance
period for
awarded
shares

Number
of
awarded
shares
released

Market
price on
release
date

Maximum
number of
awarded
shares
at 30/11/12

Release
date

46,354

105,960
250,000
–

140,349
139,072
300,000

154,020
165,562
500,000

195,904

63,785

171p

151p
73.5p
80p

171p
151p
73.5p

171p
151p
73.5p

171p

151p

01/10/09 – 30/09/12

01/10/10 – 30/11/13
01/12/11 – 30/11/16
01/06/12 – 31/05/15

01/10/09 – 30/09/12
01/10/10 – 30/11/13
01/12/11 – 30/11/16

01/10/09 – 30/09/12
01/10/10 – 30/11/13
01/12/11 – 30/11/16

01/10/09 – 30/09/12

01/10/10 – 30/11/13

–

–
–
–

 –
 –
 –

 –
 –
 –

 –

 –

–

–
–
–

 –
 –
 –

 –
 –
 –

 –

 –

–

–
–
–

 –
 –
 –

 –
 –
 –

 –

 –

46,354

105,960
250,000
250,000

140,349
139,072
300,000

98,401
60,997
-

114,277
63,785

Date
of award

David Brooks
04/03/10

10/12/10
01/12/11
06/08/12

Iain McIntosh
04/03/10
10/12/10
01/12/11

Rob Sirs*
04/03/10
10/12/10
01/12/11

Terry Sweeney**

04/03/10

10/12/10

* Following Rob Sirs’ resignation the maximum number of awarded shares were either reduced on a pro rated basis or lapsed in total.
**Following Terry Sweeney’s resignation by mutual agreement the maximum number of awarded shares was reduced on a pro rated 
basis.

Deferred Bonus Plan

Total
shares
deferred
at 01/12/11

Market
price on
award
date

Number
of
deferred
shares
released

Deferred
period for
shares

Market
price on
release
date

Total
shares
deferred
at 30/11/12

Release
date

25,151

£1.60

01/10/10 – 30/09/13

 –

 –

 –

25,151

33,211
28,737
36,567

£1.47
£1.59
£1.60

01/10/08 – 30/09/11
01/10/09 – 30/09/12
01/10/10 – 30/09/13

33,211
28,737
36,567

07/02/12
07/02/12
07/02/12

£0.73
£0.73
£0.73

 –
 –
 –

Date
of award

Iain McIntosh
15/12/10

Rob Sirs
16/12/08
15/12/09
15/12/10

stock code: RM.RM plc Annual Report 2012 www.rm.comBUSINESS REVIEWGOVERNANCEFINANCIAL STATEMENTS34

Remuneration Report continued

8.  Directors’ share options
The Remuneration Committee has determined that Senior Executives will not be granted share options, except in exceptional 
circumstances. Senior Executives have been granted options in previous years and an exceptional share option grant was made to the 
Chairman on 26 October 2011.

a)  Share option scheme 
The Company currently operates two executive share option schemes: the RM plc 2001 Executive Share Option Scheme (2001 Scheme); 
and the RM plc 2004 Executive Share Option Scheme (2004 Scheme). RM share options are not offered at a discount.

2001 Scheme
Under the 2001 Scheme, options were granted at the market value at the time of grant and were exercisable three years after the date 
of the grant, provided performance conditions were met. The performance conditions related to the Group’s EPS (set under UKGAAP 
excluding goodwill and before exceptional charges) growth relative to RPI, with the number of options exercisable varying on a sliding 
scale depending on the extent to which EPS growth exceeds RPI. The 2001 Scheme had a life of three years, and closed in 2004.

2004 Scheme
Shareholder approval was obtained in January 2004 for an extension of the 2001 Scheme with a reduced overall dilution limit of 13% 
(down from 15% in the 2001 Scheme). RM has also committed to keep future years’ annual option grants to less than 1% pa dilution. 
Maximum grants under the scheme are 200% of basic salary. Neither of these provisions applied to the Chairman’s October 2011 Share 
Option grant which was approved by shareholders at the 2012 annual general meeting.

It is intended that the 2004 Scheme will only be used at Director level in exceptional circumstances. There will be no re-testing of 
performance conditions.

No further 2004 Scheme awards will be made as under the rules of the scheme no options may be granted after 28 January 2013.

Audited information
b)  Directors’ interests 
The Directors’ interests in share options are listed below

Granted
in 
year

Exercised
in
year

Lapsed
in
year

At
30/11/12

Exercise
price

Market
price at
date of
exercise

Date from
which
exercisable

Expiry
date

 –
 –

 –

 –

Nil

Nil

 –
 –

 –

 –

 –
 –

 –

10,000
20,000

30,000

£1.742
£1.973

 –

1,000,000

£0.51125

Nil

12,000

Nil

100,000

 –

 –

£1.445

£1.973

 –
 –

 –

 –

 –

06/12/09
28/11/10

06/12/16
28/11/17

26/10/14

26/10/21

01/12/06

31/01/13

28/11/10

18/11/12

At
01/12/11

David Brooks
10,000
20,000

30,000

Martyn Ratcliffe
1,000,000

Rob Sirs
12,000

Terry Sweeney
100,000

stock code: RM.RM plc Annual Report 2012GOVERNANCE 
35

The performance conditions for share options granted to Directors which were unexpired during the year are as follows:

2001 Scheme
Grant date
December 2002

December 2003

2004 Scheme
Grant date

6 December 2006

28 November 2007

26 October 2011

Performance condition
3-year growth EPS
RPI + 3%
RPI + 22%

3-year growth EPS
RPI + 7.5%
RPI + 17.5%

% of options vesting (with sliding scale)

25%
100%

33%
100%

Performance condition

% of Options vesting

3-year growth EPS
RPI + 5%

3-year growth EPS
RPI + 3%*

Closing mid-market share price must exceed 
100 pence per share, in 20 consecutive trading 
days, prior to 30 November 2015 and for each 
two share options awarded Martyn Ratcliffe must 
have purchased five RM shares prior to 
30 November 2012.

100% (no sliding scale)

100% (no sliding scale)

On a sliding scale up to 100% depending on the 
number of shares purchased by Martyn Ratcliffe.

* 

The gain on the option will be restricted to 2.5 times the exercise price of the option.

The total number of options currently outstanding is 3,112,900 which represents 3.33% of RM’s shares in issue at 30 November 2012.

There were no gains on exercise of options during the year.

The market price of the ordinary shares at 30 November 2012 was 83.25p per share and the range during the period was 58.00p to 
93.50p per share. 

stock code: RM.RM plc Annual Report 2012 www.rm.comBUSINESS REVIEWGOVERNANCEFINANCIAL STATEMENTS36

Remuneration Report continued

9.  Directors’ shareholdings
The beneficial interests of the Directors in the ordinary shares of RM plc as at 30 November 2012 were:

Lord Andrew Adonis
David Brooks
Jo Connell
Iain McIntosh
Deena Mattar
Martyn Ratcliffe
Sir Mike Tomlinson

*or date of appointment if later.

30 November
2012

30 November
2011*

 –
8,508
35,000
50,151
20,495
3,127,267
–

 –
8,508
35,000
50,151
20,495
1,527,267
–

No changes to the Directors’ shareholdings or share options took place between 1 December 2012 and the date of this Report.

10.  Directors’ pensions
a)  Defined benefit scheme 
David Brooks and Rob Sirs were active members of the Group’s defined benefit pension scheme, the Research Machines plc 1988 
Pension Scheme during the period. This scheme provides a pension of 1/60ths of a member’s final pensionable salary for each year of 
service, subject to HMRC limits. Only base salary is pensionable.

Normal retirement age is 60 in respect of benefits accrued prior to 1 May 2002. For benefits accrued after 1 May 2002 normal retirement 
age is 65, but members were able to choose to maintain the normal retirement age at 60 subject to paying a higher rate of 
contributions:

Member contributions % salary

8.3%
14.1%

Normal retirement age 
(Pre 1 May 2002 benefits)

Normal retirement age
(Post 1 May 2002 benefits)

60
60

65
60

David Brooks paid contributions at the higher rate whilst Rob Sirs paid at the lower rate.

The scheme also provides dependant pensions. Member contributions are notionally held in individual accounts that are increased in 
line with the fund’s investment returns. Benefits received under the scheme are guaranteed to have a value at least as high as the value 
of these individual accounts at retirement. The scheme closed to future accrual of benefits on 31 October 2012.

b)  Defined contribution scheme 
Iain McIntosh was a member of the Group’s main UK defined contribution pension scheme throughout 2012 and David Brooks joined 
the scheme from 1 November 2012.

stock code: RM.RM plc Annual Report 2012GOVERNANCE37

Audited information
c)  Directors’ accrued pensions 
The table below shows at the year end: the accrued pension had the Directors left employment at 30 November 2012; the increase in 
the accrued pension during the period; the increase excluding inflation, and the transfer value of that increase less member 
contributions and any increase/(decrease) in this value assessed on the transfer value basis of the scheme. Transfer values have been 
calculated in accordance with the Occupational Pension Schemes (Transfer Value) Regulations 1996.

Accrued annual pension at 30 November 2011
Increase in accrued pension during the period

Accrued annual pension at 30 November 2012

Increase in accrued pension (net of inflation)

Transfer value of accrued pension at 30 November 2011
Increase/(decrease) in transfer value (net of Director’s contributions)

Transfer value of accrued pension at 30 November 2012

Transfer value of increase (net of inflation and Director’s contributions)

David Brooks
(age 43)
£000

Rob Sir
(age 51)
£000

25
3

28

2

382
11

393

29

75
 –

75

 –

1,198
(28)

1,170

8

Subsequent to 31 January 2012 Rob Sirs ceased pensionable service. As noted above in this Report, the scheme closed to future accrual 
of benefits on 31 October 2012 and consequently the figures above include pension accrued prior to this date only.

All Executive Directors, except for the Chairman, were members of the SMART Scheme (Save Money and Reduce Tax - pension salary 
sacrifice) and as such do not make employee contributions.

Payments of £49,983 (£16,473 Employer’s contribution and £33,510 personal contribution under SMART) in respect of Iain McIntosh and 
£4,396 (£1,458 Employer’s contribution and £2,938 personal contribution under SMART) in respect of David Brooks were paid by the 
Company to a defined contribution pension scheme during the period.

11.  Compliance with regulations
This Report has been prepared in accordance with Schedule 8 of the Large and Medium-Sized Companies and Group (Accounts and 
Reports) Regulations 2008. The Report also meets the relevant requirements of the Listing Rules of the UK Listing Authority and illustrates 
how the principles of the UK Corporate Governance Code relating to Directors’ remuneration are applied by the Company.

The Group’s auditors are required to comment on whether certain sections of the Remuneration Report have been prepared in 
accordance with Schedule 8 of the Large and Medium-Sized Companies and Group (Accounts and Reports) Regulations 2008. 
Accordingly, sections 6, 7(d), 8(b) and 10(c) have been audited by KPMG Audit Plc.

The Remuneration Committee believes in dialogue with shareholders on remuneration matters and, when appropriate, consults with 
leading shareholders about aspects of the Company’s reward programmes.

By Order of the Board

Sir Mike Tomlinson
Chair, Remuneration Committee
21 February 2013

stock code: RM.RM plc Annual Report 2012 www.rm.comBUSINESS REVIEWGOVERNANCEFINANCIAL STATEMENTS38

Independent Auditor’s Report

We have audited the financial statements of RM plc for the year 
ended 30 November 2012 set out on pages 40 to 101. We have 
not audited the proforma information on pages 102 to 106. The 
financial reporting framework that has been applied in their 
preparation is applicable law and International Financial 
Reporting Standards (IFRSs) as adopted by the EU and as regards 
the parent company financial statements, as applied in 
accordance with the provisions of the Companies Act 2006.

This report is made solely to the Company’s members, as a body, 
in accordance with Chapter 3 of Part 16 of the Companies Act 
2006. Our audit work has been undertaken so that we might 
state to the Company’s members those matters we are required 
to state to them in an auditor’s report and for no other purpose. 
To the fullest extent permitted by law, we do not accept or assume 
responsibility to anyone other than the Company and the 
Company’s members, as a body, for our audit work, for this 
report, or for the opinions we have formed.

Respective responsibilities of Directors and auditor
As explained more fully in the Directors’ Responsibilities Statement 
set out on page 10, the Directors are responsible for the 
preparation of the financial statements and for being satisfied 
that they give a true and fair view. Our responsibility is to audit, 
and express an opinion on, the financial statements in 
accordance with applicable law and International Standards on 
Auditing (UK and Ireland). Those standards require us to comply 
with the Auditing Practices Board’s Ethical Standards for Auditors.

Opinion on financial statements
In our opinion:

zz

zz

zz

zz

the financial statements give a true and fair view of the  
state of the Group’s and of the parent Company’s affairs as 
at 30 November 2012 and of the Group’s profit for the year 
then ended;
the Group financial statements have been properly prepared 
in accordance with IFRSs as adopted by the EU;
the parent Company financial statements have been properly 
prepared in accordance with IFRSs as adopted by the EU  
and as applied in accordance with the provisions of the 
Companies Act 2006; and
the financial statements have been prepared in accordance 
with the requirements of the Companies Act 2006 and, as 
regards the Group financial statements, Article 4 of the IAS 
Regulation.

Opinion on other matters prescribed by the
Companies Act 2006
In our opinion:

zz

zz

the part of the Directors’ Remuneration Report to be audited 
has been properly prepared in accordance with the 
Companies Act 2006; and
the information given in the Report of the Directors for the 
financial period for which the financial statements are 
prepared is consistent with the financial statements.

Scope of the audit of the financial statements
A description of the scope of an audit of financial  
statements is provided on the Financial Reporting  
Council’s website at  
www.frc.org.uk/auditscopeukprivate.

stock code: RM.RM plc Annual Report 2012FINANCIAL STATEMENTS39

Matters on which we are required to report by exception
We have nothing to report in respect of the following:

Under the Companies Act 2006 we are required to report to you 
if, in our opinion:

zz

zz

zz

adequate accounting records have not been kept by the 
parent Company, or returns adequate for our audit have not 
been received from branches not visited by us; or
the parent Company financial statements and the part of  
the Directors’ Remuneration Report to be audited are not in 
agreement with the accounting records and returns; or
certain disclosures of Directors’ remuneration specified by 
law are not made; or

zz we have not received all the information and explanations 

we require for our audit. 

Under the Listing Rules we are required to review:

zz

zz

zz

the Directors’ statement, set out on page 14, in relation to 
going concern;
the part of the Corporate Governance Report on page 17 
relating to the Company’s compliance with the nine 
provisions of the UK Corporate Governance Code specified 
for our review; and
certain elements of the report to shareholders by the Board 
on Directors’ remuneration.

Tudor Aw
(Senior Statutory Auditor)
for and on behalf of KPMG Audit Plc, Statutory Auditor

Chartered Accountants
Arlington Business Park, Theale,
Reading, RG7 4SD, United Kingdom
21 February 2013

stock code: RM.RM plc Annual Report 2012 www.rm.comBUSINESS REVIEWGOVERNANCEFINANCIAL STATEMENTS40

Consolidated income statement
for the year ended 30 November 2012

Year
ended
30 November
2012
Total
£000
288,688
(217,868)
70,820
(57,249)

14 months
ended 
30 November
 2011
Total
£000
350,785
(260,113)
90,672
(80,655)

Adjusted
 £000
350,785
(260,113)
90,672
(80,655)

Adjustments
 £000
–
–
–
–

Notes
3

5

Adjusted
£000
288,688
(217,868)
70,820
(57,249)

Adjustments
£000
–
–
–
–

(244)

(244)

–

–
–
–
–

–
–
–

–
–

(57,249)

13,571
926
(1,359)

13,138
(3,160)

(3,212)
(2,448)
(129)
(312)

(457)
715
195

1,324
–

(4,568)

(4,568)
–
(181)

(4,749)
(301)

–

–
–
–
–

–
–
–

–
32

(728)

(728)

(12,370)
(4,391)
(1,378)
(8,773)

(5,986)
–
–

–
(32)

(33,658)

(33,658)
–
–

(33,658)
3,887

(12,370)
(4,391)
(1,378)
(8,773)

(5,986)
–
–

–
–

(114,281)

(23,609)
1,079
(850)

(23,380)
271

(3,212)
(2,448)
(129)
(312)

(457)
715
195

1,324
–

(61,817)

(80,623)

9,003
926
(1,540)

8,389
(3,461)

10,049
1,079
(850)

10,278
(3,616)

9,978

(5,050)

4,928

6,662

(29,771)

(23,109)

10.9p
10.9p

(5.5)p
(5.5)p

5.4p
5.4p

0.75p
2.25p

7.3p
7.3p

(32.6)p
(32.6)p

(25.3)p
(25.3)p

1.47p
1.53p

Revenue 
Cost of sales 
Gross profit
Operating expenses
– Amortisation of acquisition related
   intangible assets

–  Impairment of goodwill, acquisition 
related intangible assets, other 
intangible assets and investments 

– Loss on sale of operations
– Share-based payment charges
– Restructuring costs
– Increase in provision for dilapidations  
 on leased properties and onerous  
 lease contracts

– Exceptional credit on settlement
– Release of deferred consideration
– Exceptional net credit on defined   

 benefit pension scheme

Share of results of associate and joint venture 

Profit/(loss) from operations
Investment income
Finance costs

Profit/(loss) before tax
Tax 

Profit/(loss) for the period attributable 
to equity holders of the parent

Earnings/(loss) per ordinary share:
Basic
Diluted
Paid and proposed dividends per share:
Interim
Final

5
3 & 7
8

9

10

11

Adjustments to profit have been presented to give a better guide to business performance (refer to Note 1).

All activities relate to continuing operations.

stock code: RM.RM plc Annual Report 2012FINANCIAL STATEMENTSConsolidated statement of comprehensive income
for the year ended 30 November 2012

Profit/(loss) for the period

Exchange differences on translation of foreign operations
Transfer of exchange reserves to income statement on sale of foreign operations
Actuarial gains and (losses) on defined benefit pension scheme
Fair value gain on hedged financial instruments 
Current tax on items taken directly to equity
Deferred tax on items taken directly to equity

Other comprehensive expense for the period

Total comprehensive expense for the period attributable to equity holders  
of the parent 

Total tax credited to equity in the period was £1,481,000 (2011: £1,982,000).

41

Year ended
30 November
 2012
£000
4,928

14 months
ended
30 November
2011
£000
(23,109)

(171)
–
(7,603)
5
2,086
(605)

(6,288)

(105)
(1,409)
(10,215)
145
(67)
2,049

(9,602)

(1,360)

(32,711)

Notes

28

9d

stock code: RM.RM plc Annual Report 2012 www.rm.comBUSINESS REVIEWGOVERNANCEFINANCIAL STATEMENTS42

Consolidated balance sheet
as at 30 November 2012

Non-current assets
Goodwill
Acquisition related intangible assets
Other intangible assets
Property, plant and equipment
Interest in associate 
Other receivables
Deferred tax assets

Current assets
Inventories 
Trade and other receivables 
Tax assets
Cash and cash equivalents
Assets held for sale

Total assets 
Current liabilities
Trade and other payables 
Provisions
Liabilities directly associated with assets held for sale

Net current assets
Non-current liabilities
Retirement benefit obligation 
Bank loans
Other payables
Provisions 

Total liabilities
Net assets
Equity attributable to equity holders of the parent
Share capital 
Share premium account 
Own shares 
Capital redemption reserve 
Hedging reserve
Translation reserve
Retained earnings 
Total equity

At
30 November
 2012
£000

At
30 November
2011
£000

Notes

12
13
13
14

18
9d

16
18
9e
20
24b

19
21
24b

28
20
19
21

22

23

14,395
960
2,278
11,440
58
1,911
6,331
37,373

14,787
58,000
847
37,823
–
111,457
148,830

(87,343)
(4,108)
–
(91,451)
20,006

(20,433)
–
(6,785)
(4,929)
(32,147)
(123,598)
25,232 

1,870
26,997
(2,972)
94
(39)
(56)
(662)
25,232

17,349
1,202
3,607
16,600
316
2,590
6,973
48,637

18,827
62,270
2,058
24,529
6,791
114,475
163,112

(77,781)
(7,752)
(2,914)
(88,447)
26,028

(21,174)
(13,026)
(6,286)
(5,661)
(46,147)
(134,594)
28,518

1,869
26,963
(3,202)
94
(44)
115
2,723
28,518

These financial statements of RM plc, registered number 01749877, were approved and authorised for issue by the Board of Directors 
on 21 February 2013.

Martyn Ratcliffe
Director

Iain McIntosh
Director

stock code: RM.RM plc Annual Report 2012FINANCIAL STATEMENTSCompany balance sheet
as at 30 November 2012

Non-current assets
Investments
Trade and other receivables

Current assets
Trade and other receivables 
Tax assets

Total assets 

Current liabilities
Trade and other payables 

Net current liabilities

Non-current liabilities
Provisions

Total liabilities

Net assets

Equity attributable to equity holders of the parent
Share capital 
Share premium account 
Own shares 
Capital redemption reserve 
Retained earnings 

Total equity

43

Notes

15
18

19

21

22

23

At
30 November
 2012
£000

At
30 November
2011
£000

55,654
1,661

57,315

–
94

94

58,735
712

59,447

31
48

79

57,409

59,526

(3,686)

(3,686)

(3,592)

(629)

(629)

(4,315)

53,094

1,870
26,997
(2,972)
94
27,105

53,094

(4,700)

(4,700)

(4,621)

(126)

(126)

(4,826)

54,700

1,869
26,963
(3,202)
94
28,976

54,700

These financial statements of RM plc, registered number 01749877, were approved and authorised for issue by the Board of Directors 
on 21 February 2013.

Martyn Ratcliffe
Director

Iain McIntosh
Director

stock code: RM.RM plc Annual Report 2012 www.rm.comBUSINESS REVIEWGOVERNANCEFINANCIAL STATEMENTS44

Consolidated cash flow statement
for the year ended 30 November 2012

Profit/(loss) from operations
Adjustments for:
(Gain)/loss on foreign exchange derivatives
Impairment of investment in associate
Amortisation of acquisition related intangible assets
Impairment of acquisition related intangible assets
Impairment of goodwill
Amortisation of other intangible assets
Impairment of other intangible assets
Depreciation of property, plant and equipment
Impairment of property, plant and equipment
Loss/(gain) on disposal of property, plant and equipment
Loss on disposal of other intangible assets
Loss on sale of operations
Increase in provisions
Release of deferred consideration
Share–based payment charges
Exceptional pension credit
Operating cash flows before movements in working capital
Decrease in inventories
Decrease in receivables
Increase/(decrease) in payables
Cash generated by operations
Defined benefit pension contribution in excess of current service cost
Tax paid
Income on sale of finance lease debt
Interest paid:
 – bank overdrafts and loans
 – borrowing facility arrangement fee and commitment fee
 – other
Net cash inflow from operating activities
Investing activities
Interest received
Proceeds on disposal of property, plant and equipment
Purchases of property, plant and equipment
Purchases of other intangible assets
Proceeds from sale of operations
Amounts advanced to third party
Amounts received from/(advanced to) joint venture undertaking
Net cash generated by/(used in) investing activities
Financing activities
Dividends paid
Proceeds from share capital issue, net of share issue costs
(Repayment of)/increase in borrowings
Purchase of own shares
Repayment of loan notes and deferred consideration
Net cash used in financing activities
Net increase in cash and cash equivalents
Cash and cash equivalents at the beginning of period
Effect of foreign exchange rate changes
Cash and cash equivalents at the end of period

Year ended
30 November
 2012
£000
9,003

14 months
ended
30 November
2011
£000
(23,609)

Notes

15
13
13
12
13
13
14
14

24a

28

28

7

8
8
8

11

(250)
258
244
–
2,954
1,254
–
5,701
144
302
496
2,448
841
(195)
129
(1,824)
21,505
3,610
3,895
4,529
33,539
(7,279)
(59)
644

(92)
(658)
–
26,095

258
856
(1,852)
(400)
2,481
(919)
1,878
2,302

(2,090)
35
(13,005)
–
–
(15,060)
13,337
24,529
(43)
37,823

234
660
728
443
10,992
1,272
275
8,173
–
(147)
62
4,391
11,660
–
1,378
–
16,512
3,079
29,589
(24,337)
24,843
(1,768)
(2,341)
817

(483)
–
(20)
21,048

141
483
(4,526)
(2,055)
3,775
–
(1,880)
(4,062)

(6,128)
46
1,507
(212)
(1,574)
(6,361)
10,625
13,814
90
24,529

stock code: RM.RM plc Annual Report 2012FINANCIAL STATEMENTSConsolidated net funds
for the year ended 30 November 2012

45

Cash and cash equivalents
Bank loans

Net cash
Loan notes 

Net funds
Deferred consideration

Net funds less deferred consideration

Non–cash movements

At
30 November 
2011
£000
24,529
(13,026)

11,503
–

11,503
(195)

11,308

Cash flow
£000
13,337
13,005

26,342
–

26,342
–

26,342

Foreign
exchange
£000
(43)
21

(22)
–

(22)
–

(22)

At
30 November
2012
£000
37,823
–

37,823
–

37,823
–

37,823

Other
£000
–
–

–
–

–
195

195

Company cash flow statement
for the year ended 30 November 2012

Loss from operations
Adjustments for:
Impairment of investment in subsidiaries
Loss on disposal of investment in subsidiaries
Impairment of investment in associate

Operating cash flows before movements in working capital
Increase in receivables
(Decrease)/increase in payables

Cash (used in)/generated by operations
Dividends received – trading
Interest paid
Net cash inflow from operating activities
Investing activities
Amounts advanced to third parties
Interest received

Net cash (used in)/generated by investing activities

Financing activities
Dividends paid
Proceeds from share capital issue, net of share issue costs
Proceeds from disposal of investments
Purchase of own shares
Repayment of loan notes and deferred consideration

Net cash generated by/(used in) financing activities

Net increase in cash and cash equivalents

Cash and cash equivalents at the beginning and end of period

Year ended
30 November
 2012
£000
(21)

14 months
ended
30 November
2011
£000
(10,150)

Notes

4,638
1,300
258

6,175
–
(12,346)

(6,171)
6,480
–
309

(919)
295

(624)

(2,090)
35
2,370
–
–

315

–

–

7,565
1,243
698

(644)
(655)
2,484

1,185
4,410
(20)
5,575

–
486

486

(6,128)
46
903
(212)
(670)

(6,061)

–

–

11 

stock code: RM.RM plc Annual Report 2012 www.rm.comBUSINESS REVIEWGOVERNANCEFINANCIAL STATEMENTS46

Consolidated statement of changes in equity
for the year ended 30 November 2012

Share
premium
account 
£000

Share 
capital
£000

Capital
redemption
reserve
£000

Own
shares 
£000

Notes

Hedging
reserve
£000

Translation
reserve
£000

Retained
earnings
£000

Total
equity
£000

1,868

26,918

(3,805)

94

(189)

1,629

39,630

66,145

At 1 October 2010

Loss for the period

Other comprehensive income
Exchange differences on translation of 
foreign operations
Transfer of exchange reserves to 
income statement on sale of foreign 
operations
Actuarial gains and (losses) on defined 
benefit scheme
Fair value gain on interest rate swap
Tax credit on items taken directly to equity

Total other comprehensive income/(expense)

Transactions with owners of the Company 
Purchase of shares 
Share issues
Share-based payment awards  
exercised in period
Share-based payment fair value 
charges 

Dividends paid 
At 30 November 2011

Profit for the year

23
22

6
11

Other comprehensive income
Exchange differences on translation of 
foreign operations
Actuarial gains and (losses) on defined 
benefit scheme

Fair value gain on hedged financial 
instruments
Tax credit on items taken directly to equity

Total other comprehensive income/(expense)

Transactions with owners of the Company
Share issues
Share-based payment awards  
exercised in year
Share-based payment fair value charges 
Dividends paid

22

6
11

–

–

–

–
–
–

–

–
1

–

–
–

–

–

–

–
–
–

–

–
45

–

–
–

–

–

–

–
–
–

–

(212)
–

815

–
–

–

–

–

–
–
–

–

–
–

–

–
–

–

–

–

–
145
–

145

–
–

–

–
–

–

(23,109)

(23,109)

(105)

(1,409)

–

–

(105)

(1,409)

–
–
–

(10,215)
–
1,982

(10,215)
145
1,982

(1,514)

(8,233)

(9,602)

–
–

–

–
–

–
–

(212)
46

(815)

–

1,378
(6,128)

1,378
(6,128)

1,869

26,963

(3,202)

94

(44)

115

2,723

28,518

–

–

–

–
–

–

1

–
–
–

–

–

–

–
–

–

34

–
–
–

–

–

–

–
–

–

–

230
–
–

–

–

–

–
–

–

–

–
–
–

–

–

–

5
–

5

–

–
–
–

–

4,928

4,928

(171)

–

(171)

–

–
–

(7,603)

(7,603)

–
1,481

5
1,481

(171)

(6,122)

(6,288)

–

–
–
–

–

35

(230)
129
(2,090)

–
129
(2,090)

At 30 November 2012

1,870

26,997

(2,972)

94

(39)

(56)

(662) 25,232

stock code: RM.RM plc Annual Report 2012FINANCIAL STATEMENTS47

Company statement of changes in equity
for the year ended 30 November 2012

Share
premium
account 
£000

Share 
capital
£000

Capital
redemption
reserve
£000

Own
shares 
£000

Retained
earnings
£000

Total
equity
£000

Notes

At 1 October 2010
Loss for the period

1,868
–

26,918
–

(3,805)
–

94
–

39,820
(5,279)

64,895
(5,279)

Total other comprehensive income

Transactions with owners of the Company
Purchase of shares 
Share issues
Share-based payment awards exercised  
in the period
Share-based payment fair value charges
Dividends paid 

At 30 November 2011

Profit for the year

Total other comprehensive income

Transactions with owners of the Company
Share issues
Share-based payment awards exercised in the year
Share-based payment fair value charges
Dividends paid 

–

–
1

–
–
–

–

–
45

–
–
–

–

(212)
–

815
–
–

1,869

26,963

(3,202)

–

–

1
–
–
–

–

–

34
–
–
–

–

–

–
230
–
–

23

6
11

22

6
11

–

–
–

–
–

–
94

–

–

–
–
–
–

–

–
–

(815)
1,378
(6,128)

–

(212)
46

–
1,378
(6,128)

28,976

54,700

320

320

–

–

–
(230)
129
(2,090)

35
–
129
(2,090)

At 30 November 2012

1,870

26,997

(2,972)

94

27,105

53,094

As permitted by section 408 of the Companies Act 2006, no separate income statement is presented in respect of the parent Company. 
The Company made a profit for the year ended 30 November 2012 amounting to £0.3m (14 months ended 30 November 2011: loss of 
£5.3m).

stock code: RM.RM plc Annual Report 2012 www.rm.comBUSINESS REVIEWGOVERNANCEFINANCIAL STATEMENTS48

Notes to the report and accounts

1.  General information
RM plc is a company incorporated in the United Kingdom. It is the parent company of a group of companies, the nature of whose 
operations and its principal activities are set out in the Report of the Directors.

In the prior period, the financial year end of the Company and its subsidiaries changed from 30 September to 30 November. Following 
the change of accounting reference date, these audited accounts disclose the financial performance and cash flows for the year ended 
30 November 2012 and the financial position as at 30 November 2012. As a result, the comparative financial information which is for the 
14 months ended 30 November 2011 covers an indirectly comparable time period. Proforma financial information for the comparable 
year ended 30 November 2011 has been included within an appendix to this Report and Accounts and is unaudited. 

The accounting policies are drawn up in accordance with those International Accounting Standards (IAS) and International Financial 
Reporting Standards (IFRS) issued by the International Accounting Standards Board (IASB) and adopted for use in the EU and therefore 
comply with Article 4 of the EU IAS Regulation applied in accordance with the provisions of the Companies Act 2006. 

Income statement presentation
The income statement is presented in three columns. This presentation is intended to give a better guide to business performance by 
separately identifying the following adjustments to profit: the amortisation of acquisition related intangible assets; the impairment of 
goodwill, acquisition related intangible assets, other intangible assets and investments; the loss on sale of operations; share-based 
payment charges; restructuring costs; increase in provision for dilapidations on leased properties and onerous lease contracts; 
exceptional credit on settlement; release of deferred consideration; and an exceptional net pension credit on the Group’s defined 
benefit pension scheme. The columns extend down the income statement to allow the tax and earnings per share impacts of these 
transactions to be understood.

Adoption of new and revised International Financial Reporting Standards
The IFRIC interpretations, amendments to existing standards and new standards that are mandatory and relevant for the Group’s 
accounting periods beginning on or after 1 December 2011 have been adopted. The following new standards and interpretations have 
been adopted in the current period but have not impacted the reported results or the financial position:

zz

zz

IAS 34 Interim Financial Reporting, significant events and transactions
IFRS 7 Financial Instruments: Disclosures, transfers of financial assets

stock code: RM.RM plc Annual Report 2012FINANCIAL STATEMENTS 
49

1.  General information continued 
New standards and interpretations not yet adopted
At the date of authorisation of these financial statements, the following Standards and Interpretations which have not been applied in 
these financial statements were in issue but not yet effective (and in some cases had not yet been adopted by the EU):

zz

zz

zz

zz

zz

zz

zz

zz

zz

zz

zz

zz

IFRS 7 Financial Instruments, Disclosures – offsetting financial assets and financial liabilities
IFRS 9 Financial Instruments
IFRS 10 Consolidated Financial Statements
IFRS 11 Joint Arrangements
IFRS 12 Disclosure of Interests in Other Entities
IFRS 13 Fair Value Measurement
IAS 1 Presentation of Financial Statements, classification of the requirements for comparative data
IAS 1 Presentation of Financial Statements, presentation of items of other comprehensive income
IAS 19 (revised) Employee Benefits
IAS 27 (revised) Consolidated and Separate Financial Statements
IAS 32 Financial Instruments: Presentation, tax effect of distribution to holders of equity instruments offsetting financial assets  
and liabilities
IAS 34 Interim Financial Reporting – segment information for total assets and liabilities

The Directors are finalising their analysis and do not expect that the adoption of the standards listed above will have a material impact 
on the financial statements of the Group in future periods, except as follows:

zz

zz

zz

IFRS 9 will impact both the measurement and disclosures of Financial Instruments
IFRS 13 will impact the measurement of fair value for certain assets and liabilities as well as the associated disclosures
IAS 19 (revised) will impact the measurement of the various components representing movements in the defined benefit pension 
obligation and associated disclosures, but not the Group’s total obligation. It is likely that following the replacement of expected 
returns on plan assets with a net finance cost in the income statement, the profit for the period will be reduced and accordingly 
other comprehensive income increased, although this will ultimately depend on the scheme’s financial position, investment returns 
and liability assumptions at the time

The Company intends to implement FRS 101 Reduced Disclosure Framework for the year ended 30 November 2013 unless objections are 
received from shareholders holding in aggregate 5% or more of the total allotted shares in the Company. Objections must be received 
in writing addressed to the Company Secretary at RM plc at its registered office by 24 April 2013. This will not affect the recognition and 
measurement of the financial information presented however will reduce disclosures within the RM plc company financial statements 
for future periods. This will not affect the consolidated financial statements of the Group.

Beyond the information above, it is not practicable to provide a reasonable estimate of the effect of these standards until a detailed 
review has been completed.

The principal IFRS accounting policies adopted by the Group are listed below.

stock code: RM.RM plc Annual Report 2012 www.rm.comBUSINESS REVIEWGOVERNANCEFINANCIAL STATEMENTS50

Notes to the report and accounts continued

2.  Principal accounting policies
Basis of preparation
The financial statements have been prepared on the historical cost basis except for certain financial instruments, share-based 
payments and pension assets and liabilities which are measured at fair value and disposal groups held for sale which are measured at 
the lower of their carrying amount and fair value less costs to sell. The preparation of financial statements, in conformity with generally 
accepted accounting principles, requires the use of estimates and assumptions that affect the reported amounts of assets and liabilities 
and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and 
expenses during the reporting period. Although these estimates are based on the Directors’ best knowledge of current events and 
actions, actual results ultimately may differ from those estimates.

The Group’s business activities, together with the factors likely to affect its future development, performance and position are set out in 
the Business Review. The financial position of the Group, its cash flows and borrowing facilities are described in the Chief Financial 
Officer’s Report and the Report of the Directors. The Group’s risk management policies are outlined in the Principal risks and 
uncertainties table in the Report of the Directors.  Notes 18, 19, and 20 to the financial statements outline the Group’s financial assets 
and liabilities, including details of its financial instruments and hedging activities; and its exposures to credit risk and liquidity risk. 

The Directors have assessed forecast future cash flows for the foreseeable future, being a period of at least a year following the 
approval of the Accounts, and are satisfied that the Group’s agreed working capital facilities are sufficient to meet these cash flows. 
Given the Group’s continued seasonality and long-term education project contractual commitments, cash flows are forecast to be at 
their highest outflow between July and September. 

Considering the above, the Directors believe that the Group is well placed to manage its business risks successfully despite the 
continued current uncertain economic outlook and have a reasonable expectation that the Group has adequate resources to continue 
in operational existence for the foreseeable future. Therefore, they continue to adopt the going concern basis of accounting in preparing 
the annual financial statements.

Consolidation
The Group financial statements incorporate the financial statements of the Company and all its subsidiaries for the periods during which 
they were members of the Group. 

Inter-company balances and transactions between Group companies are eliminated on consolidation. On acquisition, assets and 
liabilities of subsidiaries are measured at their fair values at the date of acquisition with any excess of the cost of acquisition over this 
value being capitalised as goodwill.

Investment in subsidiaries 
In the Company accounts, investments in subsidiaries are stated at cost less any provision for impairment where appropriate.

Business combinations
The acquisition of subsidiaries is accounted for using the acquisition method. The cost of the acquisition is measured at the aggregate 
of the fair values, at the date of exchange, of assets given and liabilities incurred or assumed in exchange for control. The acquired 
company’s identifiable assets, liabilities and contingent liabilities that meet the conditions for recognition under IFRS 3 Business 
Combinations are recognised at their fair value at the acquisition date.

stock code: RM.RM plc Annual Report 2012FINANCIAL STATEMENTS 
 
51

2.  Principal accounting policies continued
Assets held for sale
Non-current assets, or disposal groups comprising assets and liabilities, that are expected to be recovered primarily through sale rather 
than through continuing use, are classified as held for sale. This condition is regarded as met only when the sale is highly probable and 
the asset (or disposal group) is available for immediate sale in its present condition. The identification of disposal groups includes the 
allocation of goodwill from the relevant cash generating unit subject to the transaction. 

Immediately before classification as held for sale, the assets, or components of a disposal group, are re-measured in accordance with 
the Group’s accounting policies. Thereafter generally the assets, or disposal group, are measured at the lower of their carrying amount 
and fair value less costs to sell. Any impairment loss on a disposal group first is allocated to goodwill, and then to remaining assets and 
liabilities on a pro rata basis, except that no loss is allocated to inventories, financial assets, deferred tax assets or employee benefit 
assets, which continue to be measured in accordance with the Group’s accounting policies. Impairment losses on initial classification as 
held for sale and subsequent gains and losses on re-measurement are recognised in profit or loss. Gains are not recognised in excess 
of any cumulative impairment loss.

Intangible assets and property, plant and equipment once classified as held for sale are not amortised or depreciated.

Revenue
Revenue represents amounts receivable for goods supplied and services provided to third-parties net of VAT and other  
sales-related taxes. 

Revenue from the sale of goods and services is recognised upon transfer to the customer of the significant risks and rewards of 
ownership. This is generally when goods are despatched to, or services performed for, customers. Revenue on hardware and perpetual 
software licences is recognised on shipment providing there are no unfulfilled obligations that are essential to the functionality of the 
delivered product and with consideration of any significant credit risk uncertainty. If such obligations exist, revenue is recognised as they 
are fulfilled. Revenue from term licences is spread over the period of the licence, reflecting the Group’s obligation to support the relevant 
software products or update their content over the term of the licence. Revenue from contracts for maintenance, support and annually 
and other periodically contracted products and services is recognised on a pro-rata basis over the contract period. Revenue from 
installation, consultancy and other services is recognised when the service has been provided. For multiple element arrangements 
revenue is allocated to each element on a fair value basis. The portion of the revenue allocated to an element is recognised when the 
revenue recognition criteria for that element have been met. Appropriate provisions for returns, trade discounts and other allowances 
are deducted from revenue.

Investment income is recognised in the income statement in the period in which it arises. 

stock code: RM.RM plc Annual Report 2012 www.rm.comBUSINESS REVIEWGOVERNANCEFINANCIAL STATEMENTS52

Notes to the report and accounts continued

2.  Principal accounting policies continued
Long-term contracts
Revenue on long-term contracts is recognised while contracts are in progress. Revenue is recognised proportionally to the stage of 
completion of the contract, based on the fair value of goods and services provided to date, taking into account the sign-off of milestone 
delivery by customers.

Long-term contracts represent those accounted for in accordance with the principles of IAS 18 Revenue and related linkage with IAS 11 
Construction Contracts. 

Profit on long-term contracts is recognised when the outcome of the contract can be assessed with reasonable certainty, including 
assessment of contingent and uncertain future expenses. Thereafter profit is recognised based upon the expected outcome of the 
contract and the revenue recognised at the balance sheet date as a proportion of total contract revenue.

If the outcome of a long-term contract cannot be assessed with reasonable certainty, no profit is recognised. Any expected loss on a 
contract as a whole, is recognised as soon as it is foreseen. The loss is calculated using a discounted cash flow model utilising a 
discount rate that reflects an estimate of the market’s assessment of the time value of money and the risks specific to the liability. Any 
unwinding of the discount is included in the income statement in finance costs.

Where the cumulative fair value of goods and services provided exceeds amounts invoiced the balance is included within trade and 
other receivables as long-term contract balances. Where amounts invoiced exceed the fair value of goods and services provided the 
excess is first set off against long-term contract balances and then included in amounts due to long-term contract customers within 
trade and other payables.

Pre-contract costs are expensed until the awarding of the contract to the Group is considered to be virtually certain which is not before 
the Group has been appointed sole preferred bidder. Once virtual certainty has been established and the contract is expected to be 
awarded within a reasonable timescale and pre-contract costs are expected to be recovered from the contract’s net cash flows, then 
pre-contract costs are recognised as an asset and accounted for as long-term contract costs.

Intangible assets
All intangible assets, except goodwill, are stated at cost less accumulated amortisation and any accumulated impairment losses. 

Goodwill
Goodwill represents the amount by which the fair value of the cost of a business combination exceeds the fair value of net assets 
acquired. Goodwill is not amortised and is stated at cost less any accumulated impairment losses. For business combinations occurring 
before 1 October 2004, the Group’s transition date to IFRS, the cost of goodwill is deemed to be the UK GAAP net book value at this date. 

The recoverable amount of goodwill is tested for impairment annually or when events or changes in circumstance indicate that it might 
be impaired. Impairment charges are deducted from the carrying value and recognised immediately in profit or loss. For the purpose of 
impairment testing, goodwill is allocated to each of the Group’s cash generating units expected to benefit from the synergies of the 
combination. Cash generating units to which goodwill has been allocated are tested for impairment annually, or more frequently when 
there is an indication that the unit may be impaired. If the recoverable amount of the cash generating unit is less than the carrying 
amount of the unit, the impairment loss is allocated first to reduce the carrying amount of any goodwill allocated to the unit and then to 
the other assets of the unit pro-rata on the basis of the carrying amount of each asset in the unit. An impairment loss recognised for 
goodwill is not reversed in a subsequent period.

stock code: RM.RM plc Annual Report 2012FINANCIAL STATEMENTS 
53

2.  Principal accounting policies continued
Research and development costs
Research and development costs associated with the development of software products or enhancements and their related intellectual 
property rights are expensed as incurred until all of the following criteria can be demonstrated, in which case they are capitalised as an 
intangible asset:

zz

zz

zz

The technical feasibility of completing the intangible asset so that it will be available for use or sale
An intention to complete the intangible asset and use or sell it
Ability to use or sell the intangible asset

zz How the intangible asset will generate probable future economic benefits. Among other things, the Group can demonstrate the 

existence of a market for the output of the intangible asset or the intangible asset itself or, if it is to be used internally, the usefulness 
of the intangible asset
The availability of adequate technical, financial and other resources to complete the development and to use or sell  
the intangible asset
An ability to measure reliably the expenditure attributable to the intangible asset during its development

zz

zz

The technological feasibility for the Group’s software products is assessed on an individual basis and is generally reached shortly before 
the products are released to manufacturing, and late in the development cycle. Capitalised development costs are amortised on a 
straight-line basis over their useful lives, once the product is available for use. Useful lives are assessed on a project-by-project basis. 

Other intangible assets
Intangible assets purchased separately, such as software licences that do not form an integral part of hardware and the costs of 
internally generated software for the Group’s use, are capitalised at cost and amortised over their useful lives of 2-8 years.

For business combinations occurring after 1 October 2004, net assets acquired includes an assessment of the fair value of separately 
identifiable acquisition related intangible assets, in addition to other assets, liabilities and contingent liabilities purchased. These are 
amortised over their useful lives which are individually assessed.

Property, plant and equipment
Property, plant and equipment assets are stated at cost, less depreciation and provision for impairment where appropriate. Property, 
plant and equipment are depreciated by equal annual instalments to write down the assets to their estimated disposal value at the end 
of their useful lives as follows:

Freehold property
Leasehold building improvements
Plant and equipment
Computer equipment
Vehicles

Up to 50 years
Up to 25 years
3 – 10 years
2 – 5 years
2 – 4 years

Computer units produced by the Group which are used for the purposes of administration, research and development and customer 
demonstrations are capitalised and carried at cost less accumulated depreciation.

stock code: RM.RM plc Annual Report 2012 www.rm.comBUSINESS REVIEWGOVERNANCEFINANCIAL STATEMENTS54

Notes to the report and accounts continued

2.  Principal accounting policies continued
Impairment of tangible and intangible assets excluding goodwill
At each balance sheet date, the Group reviews the carrying amounts of its tangible and intangible assets to determine whether there is 
any indication that those assets have suffered an impairment loss. If any such indication exists, the recoverable amount of the asset is 
estimated in order to determine the extent of any impairment loss. Where the asset does not generate cash flows that are independent 
from other assets, the Group estimates the recoverable amount of the cash generating unit to which the asset belongs. 

Recoverable amount is the higher of fair value less costs to sell and value in use. In assessing value in use, the estimated future cash 
flows are discounted to their present value using a pre-tax discount rate that reflects current market assessments of the time value of 
money and the risks specific to the asset for which the estimates of future cash flows have not been adjusted. 

If the recoverable amount of an asset (or cash generating unit) is estimated to be less than its carrying amount, the carrying amount of 
the asset (or cash generating unit) is reduced to its recoverable amount. An impairment loss is recognised as an expense immediately.

Where an impairment loss subsequently reverses, the carrying amount of the asset (or cash generating unit) is increased to the revised 
estimate of its recoverable amount, but so that the increased carrying amount does not exceed the carrying amount that would have 
been determined had no impairment loss been recognised for the asset (or cash generating unit) in prior periods. A reversal of an 
impairment loss is recognised as income immediately.

Financial instruments
Trade and other receivables
Trade and other receivables are not interest bearing and are stated at their original invoiced value reduced by appropriate allowances 
for estimated irrecoverable amounts.

Cash and cash equivalents
Cash and cash equivalents comprise cash at bank and in hand and short-term deposits with a maturity of three months or less. Bank 
overdrafts are included in cash and cash equivalents only to the extent that the Group has the right of set-off.

Trade and other payables
Trade payables on normal terms are not interest bearing and are stated at original invoiced amount.

Derivative financial instruments
The Group holds derivative financial instruments to hedge its foreign currency and interest rate risk exposures. 

On initial designation of the derivative as the hedging instrument, the Group formally documents the relationship between the hedging 
instrument and hedged item, including the risk management objectives and strategy in undertaking the hedge transaction and the 
hedged risk, together with the methods that will be used to assess the effectiveness of the hedging relationship. The Group makes an 
assessment, both at the inception of the hedge relationship as well as on an ongoing basis, of whether the hedging instruments are 
expected to be “highly effective” in offsetting the changes in the fair value or cash flows of the respective hedged items attributable to 
the hedged risk, and whether the actual results of each hedge are within a range of 80% to 125%. For a cash flow hedge of a forecast 
transaction, the transaction should be highly probable to occur and should present an exposure to variations in cash flows that could 
ultimately affect reported profit or loss.

Derivatives are recognised initially at fair value and attributable transaction costs are recognised in profit or loss as incurred. Subsequent 
to initial recognition, derivatives are measured at fair value, and changes therein are accounted for as described below. Fair value 
measurements are classified using a fair value hierarchy that reflects the significance of the inputs used in making the measurements.

stock code: RM.RM plc Annual Report 2012FINANCIAL STATEMENTS 
55

2.  Principal accounting policies continued
Cash flow hedges
When a derivative is designated as the hedging instrument in a hedge of the variability in cash flows attributable to a particular risk 
associated with a recognised asset or liability or a highly probable forecast transaction that could affect profit or loss, the effective 
portion of changes in the fair value of the derivative is recognised in other comprehensive income and presented in the hedging reserve 
in equity. Any ineffective portion of changes in the fair value of the derivative is recognised immediately in profit or loss.

When the hedged item is a non-financial asset, the amount accumulated in equity is included in the carrying amount of the asset when 
the asset is recognised. In other cases the amount accumulated in equity is reclassified to profit or loss in the same period that the 
hedged item affects profit or loss. If the hedging instrument no longer meets the criteria for hedge accounting, expires or is sold, 
terminated or exercised, or the designation is revoked, then hedge accounting is discontinued prospectively. If the forecast transaction is 
no longer expected to occur, then the balance in equity is reclassified in profit or loss.

Other non-trading derivatives
When a derivative financial instrument is not designated in a hedge relationship that qualifies for hedge accounting, all changes in its 
fair value are recognised immediately in profit or loss.

Inventories
Finished goods and work-in-progress are valued at cost on a first in first out basis, including appropriate labour costs and other 
overheads. Raw materials and bought in finished goods are valued at purchase price. All inventories are reduced to net realisable value 
where lower than cost. Provision is made for obsolete, slow moving and defective items where appropriate.

Provisions
A provision is recognised if, as a result of a past event, the Group has a present legal or constructive obligation that can be estimated 
reliably, and it is probable that an outflow of economic benefits will be required to settle the obligation. Provisions are determined by 
discounting the expected future cash flows at a pre-tax rate that reflects current market assessments of the time value of money and 
the risks specific to the liability. The unwinding of the discount is recognised as finance cost.

Restructuring
A provision for restructuring is recognised when the Group has approved a detailed and formal restructuring plan, and the restructuring 
either has commenced or has been announced publicly. Future operating losses are not provided for.

Onerous contracts
A provision for onerous contracts is recognised when the expected benefits to be derived by the Group from a contract are lower than 
the unavoidable cost of meeting its obligations under the contract. The provision is measured at the present value of the lower of the 
expected cost of terminating the contract and the expected net cost of continuing with the contract. Before a provision is established, the 
Group recognises any impairment loss on the assets associated with that contract.

Dilapidations provision
A dilapidations provision is recognised when the Group has an obligation to rectify, repair or reinstate a leased premises to a certain 
condition in accordance with the lease agreement. The provision is measured at the present value of the estimated cost of rectifying, 
repairing or reinstating the leased premises at a specified future date. To the extent that future economic benefits associated with 
leasehold improvements are expected to flow to the Group, this cost is capitalised within the leasehold improvement category of 
property, plant and equipment and is depreciated over its useful economic life.

stock code: RM.RM plc Annual Report 2012 www.rm.comBUSINESS REVIEWGOVERNANCEFINANCIAL STATEMENTS56

Notes to the report and accounts continued

2.  Principal accounting policies continued
Leasing activity
The Group offers customers the option to finance lease assets. Where these transactions are entered into, the lease debt is 
subsequently sold to a finance institution. At this stage profit on sale of the lease debt is recognised as a financing item within 
investment income.

Operating leases
Rentals under operating leases are charged to profit on a straight line basis over the lease term.

Share-based payments
The Group operates a number of executive and employee share schemes. For all grants of share-based payments, the fair value as at 
the date of grant is calculated using a pricing model and the corresponding expense is recognised over the vesting period. At vesting 
the cumulative expense is adjusted to take into account the number of awards actually vesting as a result of survivorship and where 
this reflects non-market-based performance conditions.

Employee benefits
The Group has both defined benefit and defined contribution pension schemes. For the defined benefit plan, based on the advice of a 
qualified independent actuary at each balance sheet date and using the projected unit method, the employers’ portion of past and 
current service cost is charged to operating profit, with the interest cost, net of expected return on assets in the plan, reported as a 
financing item. Actuarial gains or losses are recognised directly in equity such that the balance sheet reflects the scheme’s surplus or 
deficit as at the balance sheet date. 

Contributions to defined contribution plans are charged to operating profit as they become payable. An accrual is maintained for paid 
holiday entitlements which have been accrued by employees during a period but not taken during that period.

Employee share trusts
Employee share trusts, which hold ordinary shares of the Company in connection with certain share schemes, are consolidated into the 
financial statements where the Company controls the trust. Any consideration paid to the trusts for the purchase of the Company’s own 
shares is shown as a movement in shareholders’ equity.

Taxation
Current tax, including UK corporation tax and foreign tax, is provided at amounts expected to be paid (or recovered) using the tax rates 
and laws that have been enacted or substantively enacted by the balance sheet date.

Deferred taxation is accounted for using the balance sheet liability method in respect of temporary differences arising from differences 
between the carrying amount of assets and liabilities in the financial statements and the corresponding tax bases used in computation 
of taxable profit. Deferred tax liabilities are recognised for all taxable temporary differences except in respect of investments in 
subsidiaries where the Group is able to control the reversal of the temporary difference and it is probable that the temporary difference 
will not reverse in the foreseeable future.

Deferred tax assets are recognised to the extent that it is probable that future taxable profit will be available against which the 
temporary difference can be utilised. Their carrying amount is reviewed at each balance sheet date on the same basis. 

Deferred tax is measured on an undiscounted basis, and at the tax rates that are expected to apply in the periods in which the asset or 
liability is settled. It is recognised in the income statement except when it relates to items credited or charged directly to equity, in which 
case the deferred tax is also dealt with in equity. Deferred tax assets and liabilities are offset when they relate to income taxes levied by 
the same taxation authority and when the Group intends to settle its current tax assets and liabilities on a net basis.

stock code: RM.RM plc Annual Report 2012FINANCIAL STATEMENTS 
57

2.  Principal accounting policies continued
Foreign currencies
The Group presents its financial statements in Sterling because this is the currency in its primary operating environment. Balance sheet 
items of subsidiary undertakings whose functional currency is not Sterling are translated into Sterling at the period-end rates of 
exchange. Income statement items and the cash flows of subsidiary undertakings are translated at the average rates for the period. 
Exchange differences on the translation of subsidiary opening net assets at closing rates of exchange and the differences arising 
between the translation of profits at average and closing exchange rates are recorded as movements in the currency translation 
reserve.

Transactions denominated in foreign currencies are translated into Sterling at rates prevailing at the dates of the individual transactions. 
Foreign currency monetary assets and liabilities are translated at the rates prevailing at the balance sheet date. Exchange gains and 
losses arising are charged or credited to the income statement within operating costs. Foreign currency non-monetary amounts are 
translated at rates prevailing at the time of establishing the fair value of the asset or liability.

Dividends
Dividends are recognised as a liability in the period in which the shareholders’ right to receive payment has been established.

Key sources of estimation uncertainty and critical accounting judgments
In applying the Group’s accounting policies the Directors are required to make judgments, estimates and assumptions. Actual results 
may differ from these estimates. The Group’s key risks are set out in the Report of the Directors and give rise to the following estimations 
and judgments which are disclosed within the relevant note to the Report and Accounts:

zz Goodwill valuation and impairment – see note 12
zz

Long-term contract outcome – see note 17
Retirement benefit scheme valuation – see note 28

zz

zz Onerous lease provision – see note 21.

3.  Revenue
An analysis of transactions accounted for under IAS 18 Revenue is shown below:

Revenue from supply of products 
Revenue from rendering of services
Revenue from the sale of licences and receipt of royalties
Investment income

Total revenue per IAS 18 Revenue

12 months
2012
£000

153,401
114,878
20,409
926

289,614

14 months
2011
£000

184,460
140,768
25,557
1,079

351,864

stock code: RM.RM plc Annual Report 2012 www.rm.comBUSINESS REVIEWGOVERNANCEFINANCIAL STATEMENTS58

Notes to the report and accounts continued

4.  Operating segments
The Group’s business is supplying products, services and solutions to the UK and international education markets. 

Following the September 2011 Strategic Review, from 1 December 2011 the Group was restructured into four operating divisions: 
Education Technology, Managed Services, Education Resources and Education Software. From 1 December 2011, the Group changed the 
presentation of financial information included in the consolidated management accounts to reflect the new reporting structure with this 
information being presented to the chief operating decision maker. Segmental information for the Group is reported on this basis for the 
year ended 30 November 2012 and prior period financial information has been restated to be in line with this new basis. 

The nature of the products/services sold within each segment is explained below:
zz

Education Technology – a UK focused business supplying schools with IT hardware, networks, internet services and related 
installation and support

zz Managed Services – implementation, management and support of IT infrastructure within schools and colleges, including the 

zz

zz

Building Schools for the Future contracts
Education Resources – provides schools with curriculum focused classroom resources including teaching equipment and materials
Education Software – comprises Assessment Services, Data Solutions, School Management Systems, Learning Platforms and other 
software. The largest contributor of revenue to the division is the Assessment business, providing e-marking and e-testing solutions 
and services for examining boards

The following disclosure shows the result and total assets of these segments:

Segmental result

Year ended
30 November 2012
Revenue

Adjusted operating 
profit/(loss)*

Investment income
Finance costs

Adjusted profit 
before tax*
Adjustments*

Profit before tax

Education
Technology
£000

Managed
Services
£000

Education
Resources
£000

Education
Software
£000

Corporate 
Services 
£000

Total retained 
operations 
£000

Exited
operations** 

£000

Total
£000

109,036

81,368

59,809

35,662

–

285,875

2,813

288,688

3,609

2,855

8,927

1,353

(2,722)

14,022

(451)

13,571

926
(1,359)

13,138
(4,749)

8,389

* Refer to note 1 for an explanation of adjustments to profit.
** Exited operations represent operations sold following the September 2011 strategic review.

stock code: RM.RM plc Annual Report 2012FINANCIAL STATEMENTS 
59

4.  Operating segments continued
Segmental result

Education
Technology
£000

Managed
Services
£000

Education
Resources
£000

Education
Software
£000

Corporate 
Services 
£000

Total retained 
operations
£000

Exited 

 operations** 

£000

Total
£000

14 months ended
30 November 2011
Revenue

Adjusted operating 
profit/(loss)*

Investment income
Finance costs

Adjusted profit 
before tax*
Adjustments*

Loss before tax

143,152

69,261

64,491

43,902

-

320,806

29,979

350,785

7,326

6,449

4,952

2,750

(3,853)

17,624

(7,575)

10,049

1,079
(850)

10,278
(33,658)

(23,380)

* Refer to note 1 for an explanation of adjustments to profit.
** Exited operations represent operations sold following the September 2011 strategic review.

Inter-segment revenue has been eliminated in the segment in which it is generated hence the revenue disclosed above is that earned 
by the Group from third parties.

stock code: RM.RM plc Annual Report 2012 www.rm.comBUSINESS REVIEWGOVERNANCEFINANCIAL STATEMENTS60

Notes to the report and accounts continued

4.  Operating segments continued
Segmental assets
Segmental assets include all assets except for tax balances, balance due from joint venture and investment undertakings and cash and 
cash equivalents which are shown as non-segmental balances:

Education
Technology
£000

Managed
Services
£000

Education
Resources
£000

Education
Software
£000

Corporate 
Services 
£000

Total retained 
operations 
£000

Exited
operations** 

£000

Total
£000

2012
Total assets

– Segmental
– Other

2011
Total assets

– Segmental
– Other

33,350

20,339

36,524

11,248

116

101,577

–

101,577
47,253

148,830

Education
Technology
£000

Managed
Services
£000

Education
Resources
£000

Education
Software
£000

Corporate 
Services 
£000

Total retained 
operations
£000

Exited
operations** 

£000

Total
£000

38,190

23,432

41,045

16,909

20

119,596

6,791

126,387
36,725

163,112

** Exited operations represent operations sold following the September 2011 strategic review.

The Group’s operations are predominately located in the United Kingdom, with operations also in India. The Group sells to the markets 
of these countries and also the European, North American, Asian and Australasian continents. Revenues of £10.6m (2011: £30.2m) were 
earned on non-UK sales and include Education Technology sales of £0.3m (2011: £2.6m) largely in Europe, £7.2m (2011: £6.1m) of 
Education Resources sales largely in Europe, £3.1m (2011: £3.7m) of Education Software sales largely in Europe and £nil (2011: £17.8m) 
of exited operations sales, largely in the United States.

Included within the disclosed segmental assets are non-current assets (excluding financial instruments, deferred tax assets and other 
financial assets) of £28.3m (2011: £41.3m) located in the United Kingdom and £0.8m (2011: £1.0m) located in India.

stock code: RM.RM plc Annual Report 2012FINANCIAL STATEMENTS 
61

12 months
2012
£000

14 months
2011
£000

2,913
2,788
5,701

1,254
–
244
1,498

2,954
–
–
258
3,212

30,944
8,162
18,143
57,249

18,143
244
3,212
2,448
129
312
457
(715)
(195)
(1,324)
22,711

302

496

3,885
4,288
8,173

1,272
32
728
2,032

10,992
443
275
660
12,370

46,815
13,452
20,388
80,655

20,388
728
12,370
4,391
1,378
8,773
5,986
–
–
–
54,014

(147)

62

82,030

128,874

4,675

130

6,986

35

108,736

141,146

(1,522)

563

5.  Profit from operations
Profit is stated after charging/(crediting):

Depreciation of property, plant and equipment:
– charged in cost of sales
– charged in operating expenses

Amortisation:
– other intangible assets 
– acquisition related intangible assets – associate 
– acquisition related intangible assets

Impairment:
– goodwill
– acquisition related intangible assets
– other intangible assets
– investment in associate

Selling and distribution costs
Research and development costs
Administrative expenses – adjusted
Operating expenses – adjusted

Administrative expenses – adjusted
Amortisation of acquisition related intangible assets
Impairment of goodwill, acquisition related intangible assets, other intangible assets and investments 
Loss on sale of operations
Share-based payment charges
Restructuring costs
Increase in provision for dilapidations on leased properties and onerous lease contracts
Exceptional credit on settlement
Release of deferred consideration
Exceptional net credit on defined benefit scheme
Total administrative expense

Loss/(profit) on sale of property, plant and equipment

Loss on disposal of other intangible assets

Staff costs (see note 6)

Operating lease expense

Foreign exchange loss

Amount of inventories recognised as an expense

(Decrease)/increase in stock obsolescence provision

stock code: RM.RM plc Annual Report 2012 www.rm.comBUSINESS REVIEWGOVERNANCEFINANCIAL STATEMENTS62

Notes to the report and accounts continued

5.  Profit from operations continued 
The Group undertakes a programme of research and development, in which advancement of technical knowledge and innovative 
solutions are used to substantially improve the performance of product areas, to develop new products related to existing markets and 
to enhance access to potential new markets. During the periods reported the Group has reviewed its research and development 
expenditure against the criteria outlined in the Accounting Policies. No material expenditure is considered to have met the capitalisation 
criteria. Consequently capitalised research and development expenditure is £nil (2011: £nil).

Auditor’s remuneration:

Fees payable to the Company’s auditor and its associates for:
– The audit of the Company’s annual accounts
– The audit of the Company’s subsidiaries, pursuant to legislation

– Review of the interim financial statements

Fees payable to the Company’s auditor and its associates for other non-audit services:
– Other services pursuant to legislation
– Corporate pensions advisory

12 months
2012
£000

14 months
2011
£000

8
176

184

14

11
20

31

229

8
211

219

14

20
93

113

346

A description of the work of the Audit Committee is set out in their report and includes an explanation of how auditor objectivity and 
independence is safeguarded when non-audit services are provided by the auditor. 

6.   Staff costs
The average monthly number of persons (including Executive Directors, temporary employees and contractors) employed by the Group 
during the period was as follows:

Research and development, products and services
Marketing and sales
Corporate services

12 months
2012
Number
employed

1,854
243
208

2,305

14 months
2011
Number
employed

2,131
389
279

2,799

stock code: RM.RM plc Annual Report 2012FINANCIAL STATEMENTS 
63

12 months
2012
£000

71,631
6,004
4,266
129

82,030

14 months
2011
£000

110,126
8,960
8,410
1,378

128,874

12 months
2012
£000

14 months
2011
£000

258
644
24

926

141
817
121

1,079

12 months
2012
£000

14 months
2011
£000

176
–
424
181
759

1,540

483
20
–
–
347

850

6.  Staff costs continued 
Their aggregate employment costs comprised:

Wages and salaries
Social security costs
Other pension costs
Share-based payment charge – equity settled

There are no staff (2011: nil) employed by the Company.

Information in relation to the Directors’ remuneration is shown in the Remuneration Report.

Note 27 contains details of the share-based payment awards to employees.

7. 

Investment income

Bank interest
Income from sale of finance lease debt
Other finance income

8.  Finance costs

Interest on bank overdrafts and loans
Interest on loan notes
Borrowing facility arrangement fee and commitment fee
Unwind of discount on provisions
Net finance costs on defined benefit pension scheme

stock code: RM.RM plc Annual Report 2012 www.rm.comBUSINESS REVIEWGOVERNANCEFINANCIAL STATEMENTS64

Notes to the report and accounts continued

9.  Tax
a) Consolidated income statement
Analysis of tax charged in income statement:

Current taxation
UK corporation tax 
Adjustment in respect of prior years
Overseas tax – current year

Total current tax charge/(credit)

Deferred taxation
Temporary differences
Adjustment in respect of prior years
Overseas tax – current year

Total deferred tax charge

Total income statement tax charge/(credit)

b) Other comprehensive income
Analysis of tax charged in other comprehensive income:

UK corporation tax – defined benefit pension scheme
Deferred tax – defined benefit pension scheme
UK corporation tax – share based payments
Deferred tax – share based payments
UK corporation tax – foreign investment hedge

Total other comprehensive income credit

Further analysis of the Group’s deferred tax assets and liabilities is shown below.

12 months
2012
£000

14 months
2011
£000

3,124
(154)
411

3,381

348
(288)
20

80

3,461

(489)
(194)
184

(499)

189
(175)
214

228

(271)

12 months
2012
£000

14 months
2011
£000

(2,086)
594
–
11
–

(1,481)

–
(2,339)
(6)
290
73

(1,982)

stock code: RM.RM plc Annual Report 2012FINANCIAL STATEMENTS 
65

9.  Tax continued
c)  Reconciliation to standard UK tax rate
The difference between the total tax shown above and the amount calculated by applying the standard rate of UK corporation tax to 
the profit before tax is as follows:

Year ended 30 November 2012
Profit/(loss) before tax

Tax at 24.67% thereon:

Effects of:
– impact of change in tax rate on carried forward deferred tax asset
– other expenses not deductible for tax purposes
– temporary differences unrecognised for deferred tax
– other temporary timing differences
– research and development tax credit – current period
– effect of profits/losses in various overseas tax jurisdictions 
– impairments
– loss on sale of operations
– prior period adjustments – other

Tax charge

Effective tax rate 

14 months ended 30 November 2011
Profit/(loss) before tax

Adjusted
£000

Adjustments
£000

Total
£000

13,138

(4,749)

8,389

3,241

(1,172)

2,069

157
100
107
211
(468)
312
(58)
–
(442)

3,160

24.1%

(19)
32
–
112
–
–
792
556
–

301

(6.3)%

Adjusted
£000

Adjustments
£000

138
132
107
323
(468)
312
734
556
(442)

3,461

41.3%

Total
£000

10,278

(33,658)

(23,380)

Tax at 26.86% thereon:

2,761

(9,041)

(6,280)

Effects of:
– impact of change in tax rate on carried forward deferred tax asset
– other expenses not deductible for tax purposes
– temporary differences unrecognised for deferred tax
– other temporary timing differences
– research and development tax credit – current period
– research and development tax credit – prior period adjustment
– effect of profits/losses in various overseas tax jurisdictions 
– impairments
– loss on sale of operations
– prior period adjustments – other

Tax charge/(credit)

Effective tax rate 

145
228
1,388
54
(775)
(76)
184
–
–
(293)

3,616

35.2%

(42)
150
191
367
–
–
–
3,215
1,273
–

(3,887)

11.5%

103
378
1,579
421
(775)
(76)
184
3,215
1,273
(293)

(271)

1.2%

stock code: RM.RM plc Annual Report 2012 www.rm.comBUSINESS REVIEWGOVERNANCEFINANCIAL STATEMENTS66

Notes to the report and accounts continued

9.  Tax continued 
c)  Reconciliation to standard UK tax rate continued
Factors that may affect future tax charges
The Autumn Statement on 5 December 2012 included an announcement that the UK corporation tax rate will reduce to 21% by 2014.  
Prior to that statement, a reduction in the rate from 26% to 25% (effective from 1 April 2012) had been substantively enacted on 5 July 
2011, and further reductions to 24% (effective from 1 April 2012) and 23% (effective from 1 April 2013) were substantively enacted on 26 
March 2012 and 3 July 2012 respectively. This will reduce the Group’s future current tax charge accordingly. The deferred tax asset at  
30 November 2012 has been calculated based on the rate of 23% which had been substantively enacted at the balance sheet date. It 
has not yet been possible to quantify the full anticipated effect of the announced further 2% rate reduction, although this will further 
reduce the Group’s future current tax charge and reduce the Group’s deferred tax asset accordingly.

d) Deferred tax
The following are the major deferred tax assets and liabilities recognised by the Group and movements thereon during the current year 
and prior period:

Accelerated
tax
depreciation
£000

Retirement
benefit
obligations
£000

Share-based
payment
£000

Short-term
timing
differences
£000

Acquisition
related
intangible
assets
£000

Group

At 1 October 2010
(Charge)/credit to income
(Charge)/credit to equity
Disposed on sale of business
Reclassified to held for sale

At 30 November 2011
(Charge)/credit to income
(Charge)/credit to equity
Disposed on sale of business

At 30 November 2012

1,076
14
–
–
(16)

1,074
137
–
12

1,223

3,342
(387)
2,339
–
– 

5,294
–
(594)
–

4,700

580
(138)
(290)
–
(2)

150
(110)
(11)
1

30

869
(77)
–
–
(38)

754
(185)
–
30

599

Certain deferred tax assets and liabilities have been offset above. 

The following analysis shows the deferred tax balances as shown in the balance sheet:

Group
Deferred tax assets
Deferred tax liabilities

Total
£000

4,825
(228)
2,049
156
171

6,973
(80)
(605)
43

6,331

2011
£000

6,973
–

6,973

(1,042)
360
–
156
227

(299)
78
–
–

(221)

2012
£000

6,331
–

6,331

The Group has recognised deferred tax assets in jurisdictions where these are expected to be recoverable against profits in future 
periods. At the balance sheet date, the Group has an unrecognised gross deferred tax asset of £2.4m (2011: £2.3m) which is available 
for offset against future profits within the United States of America. Included within this balance are unrecognised tax losses of £1.7m 
(2011: £1.8m). A deferred tax asset has not been recognised in respect of any of this amount due to uncertainty surrounding the future 
use of these losses (2011: £nil).

stock code: RM.RM plc Annual Report 2012FINANCIAL STATEMENTS 
67

9.  Tax continued 
d) Deferred tax continued
No deferred tax liability is recognised on temporary differences of £240,000 (2011: £343,000) relating to the unremitted earnings of 
overseas subsidiaries as the Group is able to control the timings of the reversal of these temporary differences and it is probable that 
they will not reverse in the foreseeable future.

e) Tax assets/liabilities
Corporation tax balances are offset when there is a legally enforceable right to set off current tax assets against current tax liabilities. 
The following is an analysis of the current tax assets and liabilities for financial reporting purposes: 

Group
Current tax assets
Current tax liabilities

2012
£000

847
–

847

2011
£000

2,058
–

2,058

10.  Earnings per ordinary share
The calculation of basic and diluted earnings per ordinary share is shown below. As explained in note 1, adjusted earnings per share 
have also been presented. 

Basic earnings per ordinary share:

Year ended 30 November 2012

14 months ended 30 November 2011

Weighted 
average
number
of shares
'000

91,543
–

91,543

Pence
per share

(Loss)/profit
 after tax
£000

5.4
5.5

10.9

(23,109)
29,771

6,662

Weighted
 average
 number of
 shares
'000

91,260

91,260

Pence
per share

(25.3)
32.6

7.3

Profit
 after tax
£000

4,928
5,050

9,978

Basic earnings/(loss) per ordinary share
Effect of adjustments*

Adjusted basic earnings per ordinary share*

* Adjustments made to profit after tax are as set out within the consolidated income statement.

stock code: RM.RM plc Annual Report 2012 www.rm.comBUSINESS REVIEWGOVERNANCEFINANCIAL STATEMENTS68

Notes to the report and accounts continued

10.  Earnings per ordinary share continued
Diluted earnings per ordinary share:

Basic earnings/(loss) per ordinary share
Effect of dilutive potential ordinary shares: share 
options

Diluted earnings/(loss) per ordinary share
Effect of adjustments*

Adjusted diluted earnings per ordinary share*

Year ended 30 November 2012

14 months ended 30 November 2011

Weighted 
average
number of 
shares
'000

Pence
per share

(Loss)/profit
 after tax
£000

Weighted
 average
 number of
 shares
'000

Pence
per share

91,543

5.4

(23,109)

91,260

(25.3)

116

91,659
–

91,659

–

5.4
5.5

10.9

–

(23,109)
29,771

6,662

27

91,287

91,287

–

(25.3)
32.6

7.3

Profit
 after tax
£000

4,928

–

4,928
5,050

9,978

* Adjustments made to profit after tax are as set out within the consolidated income statement. 

11.   Dividends
Amounts recognised as distributions to equity holders in the year:

Final dividend for the 14 months ended 30 November 2011 of 1.53p (2010: 5.25p) per share
Interim dividend for the year ended 30 November 2012 of 0.75p (2011: 1.47p) per share

12 months
2012
£000

1,402
688

2,090

14 months
2011
£000

4,786
1,342

6,128

The proposed final dividend of 2.25p per share was approved by the Board on 20 February 2013. The dividend is subject to approval  
by shareholders at the annual general meeting and the expected cost of £2.1m has not been included as a liability as at 30 November 
2012.

stock code: RM.RM plc Annual Report 2012FINANCIAL STATEMENTS 
12.  Goodwill

Group
Cost
At 1 October 2010
Exchange differences
Derecognised on disposal of operations
Derecognised on dissolution of subsidiary
Assets reclassified as held for sale

At 30 November 2011
Derecognised on dissolution of subsidiary

At 30 November 2012

Accumulated impairment losses
At 1 October 2010
Impairment losses in the period
Derecognised on dissolution of subsidiary
Assets reclassified as held for sale

At 30 November 2011 
Impairment losses in the year 
Derecognised on dissolution of subsidiary 

At 30 November 2012

Carrying amount
At 30 November 2012

At 30 November 2011

69

£000

36,689
176
(4,103)
(1,247)
(6,532)

24,983
(1,222)

23,761

2,469
10,992
(1,247)
(4,580)

7,634
2,954
(1,222)

9,366

14,395

17,349

Goodwill acquired in a business combination is allocated, at acquisition, to the cash generating units (‘CGUs’) that are expected to 
benefit from that business combination. As explained within note 4, for the year to 30 November 2012 the Group has operated under 
four operating divisions: Education Technology, Managed Services, Education Resources and Education Software which each consist of 
various business units. The Group’s CGUs are at the business unit level and it is this level to which goodwill has been allocated. 

stock code: RM.RM plc Annual Report 2012 www.rm.comBUSINESS REVIEWGOVERNANCEFINANCIAL STATEMENTS70

Notes to the report and accounts continued

12.  Goodwill continued
The carrying amount of goodwill has been allocated as follows:

Group
Education Software:
– RM Data Solutions
Education Resources:
– TTS Group
– RM-SpaceKraft

Group
Education Software:
– RM Data Solutions
– RM Education – RM Software 
Education Resources:
– TTS Group
– RM-SpaceKraft

Pre-tax 
discount rate

2012
£000

10.1%

2,956

13.3%
13.1%

Pre-tax 
discount rate

13.8%
13.8%

13.5%
13.4%

11,111
328

14,395

2011
£000

2,956
1,550

11,111
1,732

17,349

The Group tests goodwill annually for impairment or more frequently if there are indications that goodwill might be impaired. Following 
continuing challenging market conditions and ongoing tightening of public sector budgets, impairment indicators were evident. The 
following impairments have been recognised in the year:

Education Software
zz

After considering the likely future cash flows of RM Data Solutions Ltd, it was determined that no impairment was required. The 
business is heavily reliant on one public sector contract and the impairment analysis is performed on the basis that the contract is 
retained. In the event this contract is not renewed, a goodwill impairment charge will be recorded
Following a review of forecast future cash flows, the goodwill on RM Education Ltd’s (formerly RM Education plc’s) software business 
has been fully impaired

zz

stock code: RM.RM plc Annual Report 2012FINANCIAL STATEMENTS 
71

12.  Goodwill continued 
Education Resources
zz

zz

Following a review of the forecast future cash flows, no impairment was required on Group subsidiary TTS Group Ltd.
An impairment of £1.4m has been recognised in relation to goodwill allocated to Space Kraft Ltd. This has arisen due to a reduction 
in public sector spending, which has led to a reduction in forecast net future cash flows.

The total impact of the items identified above is an impairment charge on the carrying value of goodwill of £3.0m (2011: £11.0m), which 
has been recognised in the year within operating expenses in the consolidated income statement.

The recoverable amounts of the CGUs are determined from value in use. The key assumptions for the value in use calculations are 
those regarding the discount rates and growth rates. 

The Group monitors its post-tax Weighted Average Cost of Capital and those of its competitors using market data. In considering the 
discount rates applying to CGUs, the Directors have considered the relative sizes, risks and the inter-dependencies of its CGUs and their 
relatively narrow operation within the education products and services market. The impairment reviews use a discount rate adjusted for 
pre-tax cash flows. Analysis of the sensitivity of the resultant impairment reviews to changes in the discount rate is included below.

The Group prepares cash flow forecasts derived from the most recent financial plan approved by the Board and extrapolates cash flows 
for the following two years based on forecast growth rates of the CGUs. The growth rates are based on internal growth forecasts of 
between 0% and 3% (2011: -7% and 3%). The terminal rates used for the value in use calculation are between 0% and 3% (2011: 
between 0% and 3%).

Sensitivity analysis
No reasonably possible change in a key assumption would produce a significant movement in the carrying value of goodwill allocated 
to a CGU and therefore no sensitivity analysis is presented.

stock code: RM.RM plc Annual Report 2012 www.rm.comBUSINESS REVIEWGOVERNANCEFINANCIAL STATEMENTS72

Notes to the report and accounts continued
Notes to the report and accounts continued

13.  Intangible assets

Group
Cost
At 1 October 2010
Additions
Exchange differences
Disposals
Disposal on sale of operations
Assets reclassified as held for sale

At 30 November 2011
Additions
Exchange differences
Disposals

At 30 November 2012

Accumulated amortisation and impairment
At 1 October 2010
Charge for the period
Impairment loss
Exchange differences
Disposals
Disposal on sale of operations
Assets reclassified as held for sale

At 30 November 2011
Charge for the year
Exchange differences
Disposals

At 30 November 2012

Carrying amount
At 30 November 2012

At 30 November 2011

Customer 
relationships
£000

Brands
£000 

Intellectual 
property & 
database 
assets
£000

Acquisition 
related 
intangible 
assets 
sub-total
£000

Other 
software 
assets*
£000 

1,495
–
–
–
(265)
(905)

325
–
–
–

325

734
206
248
–
–
(224)
(642)

322
3
–
–

325

8,105
–
–
–
(1,606)
(4,011)

2,488
–
–
–

2,488

4,415
728
443
–
–
(1,195)
(3,105)

1,286
244
(2)
–

1,528

21,085
2,055
(29)
(10,377)
–
(84)

12,650
422
(14)
(2,722)

10,336

17,899
1,272
275
(28)
(10,315)
–
(60)

9,043
1,254
(13)
(2,226)

8,058

Total
£000

29,190
2,055
(29)
(10,377)
(1,606)
(4,095)

15,138
422
(14)
(2,722)

12,824

22,314
2,000
718
(28)
(10,315)
(1,195)
(3,165)

10,329
1,498
(15)
(2,226)

9,586

–

3

960

1,202

2,278

3,607

3,238

4,809

5,142
–
–
–
(1,053)
(2,490)

1,599
–
–
–

1,599

3,065
404
109
–
–
(782)
(1,952)

844
152
(2)
–

994

605

755

1,468
–
–
–
(288)
(616)

564
–
–
–

564

616
118
86
–
–
(189)
(511)

120
89
–
–

209

355

444

*Purchased and internally developed software assets amounted to net book values of £0.2m and £2.1m respectively (2011: £0.6m and 
£3.0m). This included respective additions of £nil and £0.4m (2011: £0.2m and £1.8m). The net book value of capitalised research and 
development expenditure is £nil (2011: £nil).

stock code: RM.RM plc Annual Report 2012FINANCIAL STATEMENTS 
 
73

13.  Intangible assets continued
In the prior period, an impairment loss on acquisition related intangible assets of £443,000 and an impairment loss on other software 
assets of £275,000 were recognised within operating expenses in the consolidated income statement. These arose following the 
Group’s September 2011 strategic review where certain operations were identified as being non-core to the Group’s continuing strategy 
and an active disposal programme was initiated, with a number of subsidiaries and businesses being sold at 30 November 2011 and 
others identified as held for sale. The acquisition intangible assets were impaired under the requirements of IFRS 5 Non-current Assets 
Held for Sale and Discontinued Operations. The other software assets were fully impaired following the disposal of businesses that 
benefitted from the assets’ use. The prior period impairments are allocated to the segmental assets as follows: Learning Technologies 
£436,000, Education Resources £282,000. No impairment was recognised in the year ended 30 November 2012.

14.  Property, plant and equipment
The movement in the period was as follows:

Group
Cost
At 1 October 2010
Additions
Exchange differences
Transfer between categories
Disposals
Disposal on sale of operations
Assets reclassified as held for sale

At 30 November 2011
Additions
Exchange differences
Disposals

At 30 November 2012
Accumulated depreciation
At 1 October 2010
Charge for the period
Exchange differences
Transfers between categories
Disposals
Disposal on sale of operations
Assets reclassified as held for sale

At 30 November 2011
Charge for the year
Exchange differences
Impairment loss
Disposals

At 30 November 2012

Carrying amount
At 30 November 2012

At 30 November 2011

Freehold
land and
buildings
£000

Short
leasehold
improvements
£000

Plant and
equipment
£000

Computer
 equipment
£000

Vehicles
£000

2,817
97
–
(134)
–
–
–

2,780
2
–
(3)

2,779

458
112
–
119
–
–
–

689
98
–
–
(2)

785

1,994

2,091

3,940
1,046
(41)
–
(79)
(165)
(79)

4,622
191
(24)
(296)

4,493

2,207
383
(8)
–
(50)
(111)
–

2,421
495
(6)
68
(225)

2,753

1,740

2,201

9,349
1,265
(103)
17
(887)
(366)
(92)

9,183
617
(66)
(548)

9,186

6,733
911
(60)
(46)
(901)
(234)
(77)

6,326
786
(41)
76
(387)

6,760

2,426

2,857

41,828
2,010
(82)
117
(4,524)
(1,090)
(211)

38,048
542
(35)
(25,008)

13,547

31,608
4,859
(52)
(73)
(4,007)
(908)
(175)

31,252
3,251
(51)
–
(24,291)

10,161

3,386

6,796

7,888
995
(31)
–
(1,963)
(120)
(484)

6,285
522
(10)
(2,583)

4,214

3,762
1,908
(17)
–
(1,633)
(95)
(295)

3,630
1,071
(6)
–
(2,375)

2,320

1,894

2,655

Total
£000

65,822
5,413
(257)
–
(7,453)
(1,741)
(866)

60,918
1,874
(135)
(28,438)

34,219

44,768
8,173
(137)
–
(6,591)
(1,348)
(547)

44,318
5,701
(104)
144
(27,280)

22,779

11,440

16,600

stock code: RM.RM plc Annual Report 2012 www.rm.comBUSINESS REVIEWGOVERNANCEFINANCIAL STATEMENTS74

Notes to the report and accounts continued

15.   Investment in subsidiary undertakings
All principal subsidiaries of the Group are involved in the education market and are consolidated into the financial statements.  
At 30 November 2012 these were as follows:

Group
DACTA Ltd 
RM Books Ltd
RM Group US LLC 
RM Data Solutions Ltd 
RM Education Ltd (formerly RM 
Education plc)
RM Education Solutions  
India Pvt Ltd*
Space Kraft Ltd
TTS Group Ltd

Principal activity
Resource supply
Software services
Software, services and systems
Data analysis and reporting

Country of
incorporation 
England
England
USA
England

Class of
share
Ordinary
Ordinary
Ordinary
Ordinary

Software, services and systems

England

Ordinary

Software and Corporate Services
Resource supply
Resource supply

India
England
England

Ordinary
Ordinary
Ordinary

* Held through subsidiary undertaking

In the Company, equity investments in subsidiary undertakings are held at cost less provision for impairment:

Proportion
of voting
rights and
shares held
100%
100%
100%
100%

100%

100%
100%
100%

Total
£000

59,416
12,000
(2,020)

1,378
70,774
4,700
(13,704)

129
61,899

3,776
7,565

698
12,039
4,638
258

(10,690)
6,245

Investment
in share
capital
£000

Capital 
contribution: 
share-based 
payments
£000

Quasi-equity
loan
£000

45,203
12,000
(2,020)

–
55,183
4,700
(13,602)

–
46,281

3,776
7,565

698
12,039
4,638
258

(10,690)
6,245

40,036

43,144

7,136
–
–

1,378
8,514
–
(102)

129
8,541

–
–

–
–
–
–

–
–

7,077
–
–

–
7,077
–
–

–
7,077

–
–

–
–
–
–

–
–

8,541

8,514

7,077

7,077

55,654

58,735

Company
Cost
At 1 October 2010
Increase in investment in subsidiary 
Disposal of investments
Share-based payments

At 30 November 2011
Increase in investment in subsidiary 
Disposal of investments
Share-based payments

At 30 November 2012

Impairment
At 1 October 2010 
Impairment in cost of investment of subsidiaries
Impairment in cost of investment in associate

At 30 November 2011
Impairment in cost of investment of subsidiaries
Impairment in cost of investment in associate
Disposal of investments

At 30 November 2012

Carrying value
At 30 November 2012

At 30 November 2011

stock code: RM.RM plc Annual Report 2012FINANCIAL STATEMENTS 
 
75

15.   Investment in subsidiary undertakings continued
Loans to subsidiary undertakings are not repayable in the foreseeable future and are considered to form part of the Company’s 
investment.

An impairment loss on the investment in subsidiaries of £4.6m (2011: £7.6m) and £0.3m (2011: £0.7m) on the investment in an associate 
has been recognised in the year within operating expenses in the parent company income statement. These impairments arose due to 
a reduction in profitability of certain businesses due to difficult market conditions and ongoing tightening of public sector budgets (2011: 
The impairments arose following the Group’s September 2011 Strategic Review where certain operations were identified as being 
non-core to the Group’s continuing strategy and an active disposal programme was initiated, with a number of subsidiaries and 
businesses being sold or held for sale at 30 November 2011). 

Refer to note 12 for further information on the impairment reviews performed and calculation of recoverable amount. 

A further investment of £4.7m (2011: £12.0m) was made during the year in Group subsidiary RM Education Ltd (formerly RM Education 
plc) in order to offset continuing reductions in the subsidiary’s capital position from the inclusion of the retirement benefit obligation 
within its balance sheet (refer to note 28). 

16.  Inventories

Group
Components
Work in progress
Finished goods

2012
£000

3,425
151
11,211

14,787

2011
£000

4,840
165
13,822

18,827

17.  Long-term contracts
The following disclosure relates to long-term contracts accounted for under the principles of IAS 18 Revenue and related linkage to IAS 11 
Construction Contracts. These contracts do not represent the Group’s only long-duration business.

Group
Contracts in progress at the balance sheet date:
Contract cost incurred plus recognised profits less recognised losses to date
Less: progress billings

Amounts due from contract customers included in trade and other receivables
Amounts due to contract customers included in trade and other payables

Total revenue recognised from long-term contracts amounted to £109.2m (2011: £101.1m).

2012
£000

408,519
(417,417)

(8,898)

8,748
(17,646)

(8,898)

2011
£000

321,597
(319,085)

2,512

9,407
(6,895)

2,512

stock code: RM.RM plc Annual Report 2012 www.rm.comBUSINESS REVIEWGOVERNANCEFINANCIAL STATEMENTS76

Notes to the report and accounts continued

17.  Long-term contracts continued
Long-term contract outcome – estimation uncertainty
The Group’s long-term contracts represent a significant part of the Group’s business. As a result of the accounting for these contracts, as 
outlined in note 2, it is necessary for the Directors to assess the outcome of each contract and also estimate future costs and contracted 
revenues to establish ultimate contract profitability. Key judgments include performance indicator outcomes, future inflation rates and 
implementation/software development costs. Profit is then recognised based on these judgments and therefore, depending on the 
maturity of the contract portfolio, a greater or lesser proportion of Group profit will arise from long-term contracts.

18.  Trade and other receivables

               Group

                Company

Current
Financial assets:
Trade receivables
Long–term contract balances (Note 17)
Other receivables
Derivative financial instruments: forward foreign exchange contracts
Accrued income

Non financial assets:
Prepayments

Non–current
Financial assets:
Other receivables – amount owed by joint venture undertaking
Other receivables – other

2012
£000

41,978
8,748
759
1
334

51,820

6,180

58,000

–
1,911

1,911

2011
£000

43,938
9,407
2,046
67
782

56,240

6,030

62,270

1,878
712

2,590

2012
£000

2011
£000

–
–
–
–
–

–

–

–

–
1,661

1,661

–
–
31
–
–

31

–

31

–
712

712

Other non-current receivables includes £1.7m (2011: £0.7m) of gross amounts receivable from the Group’s equity investments in BSF 
delivery companies, Newham Learning Partnership (PSP) Ltd and Essex Schools (Holdings) Ltd. 

The currency profile of receivables is shown below:

Sterling
US Dollar
Euro
Indian Rupee

                 Group

               Company

2012
£000

58,941
626
65
279

59,911

2011
£000

61,746
941
1,878
295

64,860

2012
£000

1,661
–
–
–

1,661

2011
£000

743
–
–
–

743

The Directors consider that the carrying amount of trade and other receivables approximates their fair value.

stock code: RM.RM plc Annual Report 2012FINANCIAL STATEMENTS 
 
77

18. Trade and other receivables continued
The average credit period on sales of goods is 46 days (2011: 62 days). An allowance has been made for estimated irrecoverable 
amounts of trade receivables of £1.6m (2011: £2.2m) based on management’s knowledge of the customers, externally available 
information and expected payment likelihood. This allowance has been determined by reference to specific receivable balances and 
past default experience. New customers are subject to credit checks, using third-party databases prior to orders being accepted.

Analysis of trade receivables by type of customer:

Group
Government customers
Commercial customers

Analysis of allowance for estimated irrecoverable amounts of trade receivables:

Group
At start of period 
(Charge)/credit to income statement
Utilised
Transfer to held for sale

At end of period

Ageing of trade receivables:

Group
Neither impaired nor past due
Not impaired but overdue by less than 60 days
Not impaired but overdue by between 60 and 90 days
Not impaired but overdue by more than 90 days
Impaired
Allowance for estimated irrecoverable amounts

2012
£000
27,540
14,438

41,978

2012
£000
2,194
(98)
(472)
–

1,624

2012
£000
34,734
5,359
733
814
1,962
(1,624)

41,978

2011
£000
23,974
19,964

43,938

2011
£000
1,024
1,734
(421)
(143)

2,194

2011
£000
19,839
15,520
4,320
4,695
1,758
(2,194)

43,938

Included within trade receivables are £0.4m (2011: £0.6m) of receivables relating to finance lease debt awaiting sale to a financial 
institution, which completed shortly after the balance sheet date. Upon sale the margin implicit will be recognised as a financing item 
within investment income.

All impaired receivables are overdue by more than 90 days.

stock code: RM.RM plc Annual Report 2012 www.rm.comBUSINESS REVIEWGOVERNANCEFINANCIAL STATEMENTS78

Notes to the report and accounts continued

19.  Trade and other payables

Current
Financial liabilities:
Trade payables
Amounts due to subsidiary undertakings
Other taxation and social security
Other payables
Derivative financial instruments:
– forward foreign exchange contracts
– interest rate swap
Accruals
Long-term contract balances (Note 17)
Deferred consideration

Non financial liabilities:
Deferred income

Non-current
Non financial liabilities:
Deferred income:
– due after one year but within two years
– due after two years but within five years
– due after five years

The currency profile of payables is shown below:

Currency profile of payables:
Sterling
US Dollar
Euro
Indian Rupee

                Group

                Company

2012
£000

14,302
–
5,857
574

31
–
22,533
17,646
–

60,943

26,400

87,343

3,799
2,986
–

6,785

2011
£000

16,206
–
5,307
2,628

273
72
22,327
6,895
195

53,903

23,878

77,781

3,627
2,576
83

6,286

2012
£000

–
3,686
–
–

–
–
–
–
–

3,686

–

3,686

–
–
–

–

2011
£000

–
4,505
–
–
–
–
–
–
–
195

4,700

–

4,700

–
–
–

–

               Group

                Company

2012
£000

92,200
1,279
98
551

94,128

2011
£000

81,258
2,005
20
784

84,067

2012
£000

3,686
–
–
–

3,686

2011
£000

4,700
–
–
–

4,700

stock code: RM.RM plc Annual Report 2012FINANCIAL STATEMENTS 
 
79

19.  Trade and other payables continued
Trade payables and accruals principally comprise amounts outstanding for trade purchases and ongoing costs. The average credit 
period taken for trade purchases is 32 days (2011: 35 days). The Large and Medium-sized Companies and Groups (Accounts and 
Reports) Regulations 2008 require creditor days to be calculated using the year end trade creditors balance as a ratio of expenditure in 
the period. However due to the Group’s seasonality, average creditor days are considered by management to give a better reflection of 
the Group’s payment profile. Creditor days calculated in accordance with the Companies Act 2006 is 25 days (2011: 28 days).

The Directors consider that the carrying amount of trade and other payables approximates to their fair value.

No loan notes or deferred consideration were settled during the year (2011: £1.4m and £0.2m respectively). Following the measurement 
of performance conditions, the remaining deferred consideration balance of £195,000 was derecognised through the consolidated 
income statement. 

The maturity profile of payables is presented below:

Maturity profile of payables:
– due within one year
– due after one year but within two years
– due after two years but within five years
– due after five years

             Group

                Company

2012
£000

87,343
3,799
2,986
–

94,128

2011
£000

77,781
3,627
2,576
83

84,067

2012
£000

3,686
–
–
–

3,686

2011
£000

4,700
–
–
–

4,700

stock code: RM.RM plc Annual Report 2012 www.rm.comBUSINESS REVIEWGOVERNANCEFINANCIAL STATEMENTS80

Notes to the report and accounts continued

20. Financial instruments
Carrying of financial assets and financial liabilities:

Financial assets
Trade and other receivables (current)
Trade and other receivables (non-current)
Assets held for sale (current)
Cash and cash equivalents

Notes

18
18

            Group
2012
£000

2011
£000

51,820
1,911
–
37,823

91,554

56,240
2,590
6,791
24,529

96,150

              Company

2012
£000

–
1,661
–
–

1,661

2011
£000

31
712
–
–

743

All financial assets are classified as loans and receivables except for the forward foreign exchange contract of £1,000 (2011: £67,000) 
which is classified as at fair value through profit or loss.

The Directors consider that the carrying amount of financial assets approximates their fair value.

Financial liabilities
Trade and other payables (current)
Liabilities directly associated with assets  
classified as held for sale
Provisions (current)
Provisions (non–current)
Bank loans

Notes

19

21
21

            Group
2012
£000

2011
£000

             Company

2012
£000

2011
£000

60,943

53,903

3,686

4,700

–
4,108
4,929
–

69,980

2,914
7,752
5,661
13,026

83,256

–
–
629
–

4,315

–
126
–
–

4,826

All liabilities classified as financial liabilities are held at amortised cost except for forward foreign exchange contracts of £31,000 (2011: 
£273,000) which are classified at fair value through profit or loss and the interest rate swap of £nil (2011: £72,000) which is designated 
and effective as a cash flow hedge.

The main risks arising from the Group’s financial assets and liabilities are market risk (foreign currency risk and interest rate risk), credit 
risk and liquidity risk. The Board reviews and agrees policies on a regular basis for managing the risks associated with these assets and 
liabilities. 

It is, and has been throughout the period under review, the Group’s policy that no trading in financial instruments shall be undertaken 
and the Group does not hold or issue derivative financial instruments for speculative purposes.

stock code: RM.RM plc Annual Report 2012FINANCIAL STATEMENTS 
81

20. Financial instruments continued
Foreign currency risk
a) Translation
During the year the Group has held operations in the United States of America and India and trades within Europe, hence exposing the 
Group to foreign exchange risk on non-Sterling assets, liabilities and cash flows. The Group has £nil borrowings denominated in foreign 
currencies (2011: the Group’s acquisition borrowing facility included an amount of £6.6m ($10.4m) denominated in US Dollars) and the 
Group also has long-term intra-group loans of £9.5m ($15.2m) (2011: £10.2m ($16.0m)) denominated in US Dollars and the Group 
applies net investment hedging to the balances.

The Group also maintains foreign currency denominated cash accounts, but only holds balances required to settle its payables. . 

b) Transaction
Operations are also subject to foreign exchange risk from transactions in currencies other than their functional currency, and once 
recognised, the revaluation of foreign currency denominated assets and liabilities. Principally, this relates to transactions arising in US 
Dollars and Indian Rupees. Specifically, the Group purchases significant amounts of its components in US Dollars and operating costs in 
the Group’s subsidiary RM Education Solutions India Pvt Ltd are in Indian Rupees. 

In order to manage these risks the Group enters into derivative transactions in the form of forward foreign currency contracts. To 
manage the US Dollar to Sterling risk, the forward foreign currency contracts are designed to cover 80-90% of forecast currency 
denominated purchases and the contracts are renewed on a revolving basis of approximately three months. To manage the Indian 
Rupee to Sterling risk, the contracts are designed to cover 80% of forecast Rupee costs and are renewed on a revolving basis of 
approximately eleven to twelve months.

At the balance sheet date, total notional amount of outstanding forward foreign exchange contracts that the Group has committed to 
are as below:

Group
Forward foreign currency exchange contracts

          2012

           2011

Nominal
value
£000
5,816

Fair value
£000
(30)

Nominal
value
£000
14,300

Fair value
£000
(206)

The fair value of the derivative financial instruments is estimated by discounting the future contracted cash flow, using readily available 
market data and represents a level 2 measurement in the fair value hierarchy under IFRS 7. These fair value gains/(losses) are included 
within trade and other receivables and trade and other payables respectively.

Of these, forward foreign currency exchange contracts with a nominal value of £0.1 million (2011: £9.8 million) have been designated as 
effective hedges in accordance with IAS 39 Financial Instruments: Recognition and Measurement. The movement in fair value of hedged 
derivative financial instruments was a credit of £1,000 (2011: credit of £27,000) which has been recognised in other comprehensive 
income and presented in the hedging reserve in equity. 

The remaining forward foreign currency exchange contracts with a nominal value of £6.1 million (2011: £4.5 million) have not been 
designated as effective hedges in accordance with IAS 39 Financial Instruments: Recognition and Measurement. The movement in the 
fair value of these instruments of £32,000 (2011: £232,000) have therefore been charged to income. 

Commercially effective hedges may continue to lead to income statement volatility in the future, particularly if the hedges do not meet 
the criteria of an effective hedge in accordance with IAS 39 Financial Instruments: Recognition and Measurement. 

stock code: RM.RM plc Annual Report 2012 www.rm.comBUSINESS REVIEWGOVERNANCEFINANCIAL STATEMENTS82

Notes to the report and accounts continued

20. Financial instruments continued
c) Foreign exchange rate sensitivity
The following table details how the Group’s income and equity would increase/(decrease) if there was a 10% increase in the amount of 
the respective currency which could be purchased with £1 Sterling (assuming all other variables remain constant), for example from 
$1.60:£1 to $1.76:£1 at the balance sheet date. The sensitivity analysis includes only outstanding foreign currency denominated 
monetary items and adjusts their translation at the period end for a 10% change in foreign currency rates and is shown after 
considering the impact of the Group’s foreign exchange forward contracts and net investment hedge positions. A positive number 
indicates an increase in profit and equity where Sterling strengthens 10% against the relevant currency and a negative number indicates 
a reduction in profit and equity. For a 10% weakening of Sterling against the relevant currency, there would be a comparable but 
opposite impact on the profit and equity.

Group
10% increase in foreign exchange rates against Sterling:
US Dollar
Indian Rupee
Euro

12 months to
30 November
2012
Income 
sensitivity
£000

318
28
3

14 months to
30 November
 2011
Income 
sensitivity
£000

94
66
(169)

2012
Equity 
sensitivity
£000

977
(134)
(36)

2011
Equity 
sensitivity
£000

844
(154)
(165)

In management’s opinion, the sensitivity analysis is unrepresentative of the inherent foreign exchange risk as the period end exposure 
does not reflect the exposure during the period, as the analysis does not reflect management’s proactive monitoring methods for  
exchange risk. 

Interest rate risk
The only significant interest bearing financial assets held by the Group are cash and cash equivalents which comprise cash held by the 
Group and Company and short-term bank deposits with an original maturity of three months or less. Surplus sterling balances are 
invested in the money market, or with financial institutions on maturing terms from within 24 hours up to a period of three months with 
interest earned based on the relevant national inter-bank rates available at the time of investing. During the year, average cash and 
cash equivalents were £23.7m (2011: £6.1m), and the maximum bank overdraft was £nil (2011: £11.8m), excluding amounts drawn 
under the acquisition facility. The interest and currency profile of cash and cash equivalents is shown below:

Group
Sterling
US Dollar
Euro
Danish Kroner
Indian Rupee
Polish Zloty

Floating rate
£000
34,200
–
–
–
57
–

2012
Interest free
£000
2,393
974
72
1
126
–

34,257

3,566

Total
£000
36,593
974
72
1
183
–

37,823

Floating rate
£000
18,761
1
–
–
74
–

2011
Interest free
£000
1,189
3,931
180
16
369
8

18,836

5,693

Total
£000
19,950
3,932
180
16
443
8

24,529

stock code: RM.RM plc Annual Report 2012FINANCIAL STATEMENTS 
83

20. Financial instruments continued
The Group’s main interest bearing financial liability is a committed Barclays revolving credit facility. The £30m revolving credit facility, 
signed on 27 January 2012 replaced the $39.5m uncommitted HSBC Sterling dealing line and $25m committed acquisition facility. In 
addition to the revolving credit facility, the Group also has a £3m working capital facility held with Barclays. Neither the committed 
revolving credit facility nor the working capital overdraft facility has been utilised during the year.

Interest payable on any utilised revolving credit facility is fixed at 2.8% above LIBOR until 27 January 2013 and reduces to 2.5% above 
LiBOR for the remainder of the three year committed term subject to certain financial ratios. A commitment fee of 1.2% is payable on the 
unutilised balance and an arrangement fee of £0.4m has been paid and is recognised in the consolidated income statement on an 
effective interest rate basis over the duration of the facility.

The weighted average effective interest rates at the balance sheet date were as follows:

Group
Financial assets:
Cash and cash equivalents
Trade and other receivables (non-current)

Financial liabilities:
Bank loans
Deferred consideration

                      2012

                        2011

Weighted
average 
interest rate
%

Floating rate
£000

Weighted 
average
 interest rate
%

Floating rate
£000

34,257
1,911

0.29
11.28

18,836
2,590

–
–

–
–

(13,026)
(195)

0.27
5.77

1.24
–

Interest rate risk sensitivity (assuming all other variables remain constant):

Group
1% increase in interest rates
1% decrease in interest rates

12 months to
30 November
2012
Income
sensitivity
£000
154
(154)

14 months to
30 November
 2011
Income
sensitivity
£000
51
(51)

2012
Equity 
sensitivity
£000
154
(154)

2011
Equity
sensitivity
£000
51
(51)

stock code: RM.RM plc Annual Report 2012 www.rm.comBUSINESS REVIEWGOVERNANCEFINANCIAL STATEMENTS84

Notes to the report and accounts continued

20. Financial instruments continued
Credit risk
The Group’s principal financial assets are bank balances and trade and other receivables. The Group’s credit risk is primarily attributable 
to its trade receivables. Credit checks are performed on new customers and before credit limits are increased. The amounts presented 
in the balance sheet are net of allowances for doubtful receivables.

The credit risk on liquid funds and derivative financial instruments is limited because the counterparties are banks with high credit-
ratings assigned by international credit-rating agencies. The Group has no significant concentration of credit risk, with exposure spread 
over a large number of counterparties and customers and a large proportion are ultimately backed by the UK Government.

The Group’s maximum exposure to credit risk at 30 November 2012 is £91.6m (2011: £83.4m). The Group does not hold any collateral.

Liquidity risk
Cash is managed to ensure that sufficient liquid funds are available with a variety of counterparties, to meet short, medium and 
long-term cash flow forecasting requirements.

The Group meets its seasonal working capital requirements from current funds. At the balance sheet date, the Group has a £30m three 
year committed revolving credit facility held with Barclays Bank. In addition to the revolving credit facility, the Group also has a £3m 
working capital facility with Barclays Bank which is reviewed annually each March. These facilities combined gave £33m of working 
capital funding capacity during the year. At 30 November 2012 none of these facilities were drawn-down (2011: £nil).

The acquisition facility was fully repaid during the year resulting in £nil loan balance at the balance sheet date (2011: £13.0m).

Capital risk management
The Group manages capital employed as shareholders’ equity less net funds less deferred consideration:

Group
Shareholders’ equity
Less: net funds less deferred consideration

Capital employed

2012
£000
25,232
(37,823)

(12,591)

2011
£000
28,518
(11,308)

17,210

During the year to 30 November 2012, the Group did not utilise any borrowings under the credit facilities. 

The financial covenants were all comfortably met during the year ended 30 November 2012 and in the period to the signing of the 
accounts. The covenants under the Group’s new facility, agreed with Barclays Bank on 27 January 2012 contain measurements against 
net debt, which is to be less than 2.5 times earnings before interest, tax, depreciation and amortisation (‘EBITDA’) and net debt interest, 
which is to be less than 0.25 times EBITDA. Based on the results for 2012 and management’s plan for 2013 and subsequent years, there 
is adequate headroom over these covenant measures. 

During 2012 return on capital has been measured using economic profit on operating and non-operating assets at costs of capital 
which are monitored compared with market data.

The Group’s risk management policies, including financial and market risks, are explained in the Audit Committee Report.

stock code: RM.RM plc Annual Report 2012FINANCIAL STATEMENTS 
85

Onerous 
leases and 
dilapidations 
provisions
£000
678
6,897
–

Restructuring
provisions
£000
536
4,838
(1,590)

(15)

3,769

464
(3,103)
(677)
-

453

(78)

7,497

776
(1,656)
(389)
181

6,409

Other
£000
–
2,147
–

–

2,147

1,003
(187)
(788)
-

2,175

Total
£000
1,214
13,882
(1,590)

(93)

13,413

2,243
(4,946)
(1,854)
181

9,037

21.  Provisions

Group
At 1 October 2010
Increase in provisions 
Utilisation of provisions

Transfer to held for sale

At 30 November 2011

Increase in provisions 
Utilisation of provisions
Release of provisions
Unwind of discount

At 30 November 2012

The Company has £629,000 provisions at 30 November 2012 (2011: £126,000), relating to warranties on businesses sold.

Restructuring provisions relate to employee related costs arising from restructuring to meet the future needs of the Group and are all 
expected to be utilised during the following financial year.

In the prior period, as part of the strategic review and with the subsequent business disposal and consolidation programme, a full 
assessment was made of the Group’s use of its leased property portfolio. As a result, the Group identified that, with its reduced space 
requirements, additional provision of £6.9m was required for ongoing lease obligations and associated costs for premises expected to 
be vacated. In the current year, a further provision of £0.8m was required. These provisions are expected to be utilised over the 
remaining lives of the leases, which is an average of 3.8 (2011: 3.2) years. Of the provision at balance date, £4.2m (2011: £5.1m) relates 
to onerous leases.

Provisions for onerous leases and dilapidations have been recognised at the present value of the expected obligation at discount rates 
of 3% reflecting a risk free discount rate, applicable to the liabilities. These discounts will unwind to their undiscounted value over the 
remaining lives of the leases via a finance charge within the income statement. 

Included within the increase in other provisions and the release of other provisions are £503,000 (2011: £1,454,000) and £716,000 (2011: 
£nil) respectively that have been recognised on the exit of operations included within the loss on sale of operations within the 
consolidated income statement and consolidated cash flow statement.

The above balances reconcile to the balance sheet as follows:

Group
Current provision
Non-current provision

2012
£000
4,108
4,929

9,037

2011
£000
7,752
5,661

13,413

stock code: RM.RM plc Annual Report 2012 www.rm.comBUSINESS REVIEWGOVERNANCEFINANCIAL STATEMENTS86

Notes to the report and accounts continued

22. Share capital
Allotted, called-up and fully paid ordinary shares of 2p each:

Company and Group
At 1 October 2010
Issued on options

At 30 November 2011
Issued on options

At 30 November 2012

Number
'000
93,420
48

93,468
47

93,515

£000
1,868
1

1,869
1

1,870

47,650 (2011: 47,750) ordinary shares of 2p each were allotted in the period, for consideration of £35,000 (2011: £46,000). 
The Company has the authority to repurchase 9,346,780 shares (2011: 9,342,005) and repurchased nil shares during the period  
(2011: nil).

The Company has one class of ordinary shares which carries no right to fixed income.

23. Own shares
The RM plc Employee Share Trust (EST) was established in March 2003 to hedge the future obligations of the Group in respect of shares 
awarded under the RM plc Co-Investment Plan, RM plc Performance Share Plan and Deferred Bonus Plan. The trustee of the EST, 
Computershare Trustees (C.I.) Ltd, purchases the Company’s ordinary shares in the open market with financing provided by the 
Company on the basis of regular reviews of the anticipated share-based payment liabilities of the Group. The EST has waived any 
entitlement to the receipt of dividends in respect of all of its holding of the Company’s ordinary shares. The EST’s waiver of dividends 
may be revoked or varied at any time.

Company and Group
At 1 October 2010
Acquired in period
Disposed on exercise of co-investment plan and deferred bonus plan

At 30 November 2011
Disposed on exercise of co-investment plan and deferred bonus plan

At 30 November 2012

Number
2,306,350
136,609
(500,402)

1,942,557
(145,195)

1,797,362

Cost
£000
3,805
212
(815)

3,202
(230)

2,972

These shares are shown at weighted average cost within equity in the Group and Company balance sheets.

stock code: RM.RM plc Annual Report 2012FINANCIAL STATEMENTS 
87

24. Held for sale and exited businesses
As a result of the September 2011 strategic review, the Board concluded that several Group subsidiaries and businesses would be 
disposed. These have been determined to not meet the IFRS 5 Non-Current Assets Held for Sale and Discontinued Operations definition 
of discontinued operations.

a) Loss on disposals
On 19 January 2012, 100% of the equity of AMI Education Solutions Ltd, containing the Easytrace business was sold to Jonas Computing 
(UK) Ltd for £0.7m plus an adjustment for net assets at completion. On 4 January 2012, the Group entered into a sale agreement to 
dispose of its 49% stake in Lego Education Europe Ltd and the business assets including employment contracts of Dacta Ltd to Lego A/S 
for €4.4m, which included repayment of a loan of €2.2m. On 10 May 2012, the Group entered into a sale agreement to dispose of its 
subsidiary Isis Concepts Ltd for a cash consideration of £0.2m.

The net assets disposed and the impact on the income statement of these disposals are detailed below:

Group
12 months to 30 November 2012
Goodwill
Acquisition related intangible assets
Other intangible assets
Interest in joint venture
Property, plant and equipment
Deferred tax assets
Inventories
Trade and other receivables
Trade and other payables
Deferred tax liabilities

Net assets disposed

Other exit costs/(income)

Total consideration

Loss on disposal

AMI 
£000

–
906
1
–
143
–
266
973
(695)
(227)

1,367

–

549

(818)

Lego 
Education
£000

1,952
–
–
37
–
–
–
–
(204)
–

1,785

–

1,780

(5)

Isis 
£000

–
–
–
–
132
11
890
1,787
(993)
–

1,827

–

205

(1,622)

RM Asia 
Pacific 
£000

US hardware 
£000

–
–
–
–
–
–
–
–
–
–

–

–
–
–
–
–
–
–
–
–
–

–

708

–

(708)

(705)

–

705

Total 
£000

1,952
906
1
37
275
11
1,156
2,760
(1,892)
(227)

4,979

3

2,534

(2,448)

Other exit costs principally relate to asset impairments, termination and exit costs and provisions.

stock code: RM.RM plc Annual Report 2012 www.rm.comBUSINESS REVIEWGOVERNANCEFINANCIAL STATEMENTS88

Notes to the report and accounts continued

24. Held for sale and exited businesses continued
b) Held for sale operations
At the prior period balance sheet date, certain businesses identified for disposal were being actively marketed for sale but had not been 
disposed. These were recorded as held for sale at 30 November 2011. These businesses were all subsequently sold during the year 
ended 30 November 2012 (as disclosed above in note 24(a)) and hence the net assets held for sale at 30 November 2012 are £nil (2011: 
£3.9m). 

The major classes of assets and liabilities comprising the operations classified as held for sale at 30 November 2011 were as follows:

Goodwill
Intangible assets
Property, plant and equipment
Deferred tax assets
Investment in joint venture
Inventories
Trade and other receivables

Total assets held for sale

Trade and other payables
Provisions
Deferred tax liabilities

Total liabilities directly associated with assets held for sale

Net assets of disposal group

Net assets
before
impairment on
classification to
held for sale
£000
6,532
1,373
319
33
37
727
2,793

Impairment on
classification to
held for sale
£000
(4,580)
(443)
–
–
–
–
–

Net assets
held for sale at 
30 November
2011
£000
1,952
930
319
33
37
727
2,793

11,814

(5,023)

6,791

(2,617)
(93)
(204)

(2,914)

8,900

–
–
 –

–

(5,023)

(2,617)
(93)
(204)

(2,914)

3,877

stock code: RM.RM plc Annual Report 2012FINANCIAL STATEMENTS 
89

25. Commitments
a) Operating leases
The Group leases certain assets under operating leases and recognised expenses in the period of:

Group
Minimum lease payments under operating leases recognised as an expense in the year/period

12 months to
30 November
2012
£000
4,675

14 months to
30 November
2011
£000
6,986

At the balance sheet date, the Group had outstanding commitments for future minimum lease payments under non-cancellable 
operating leases, which fall due as follows:

Group
Within one year
In the second to fifth years inclusive
After five years

2012
£000
2,804
7,749
4,601

2011
£000
2,984
9,289
6,308

Operating lease payments represent rentals payable by the Group for certain of its office properties and include the period up to the 
earliest commercial exit date which is normally the first break clause of the lease. The balances disclosed above exclude commitments 
of £2.4m (2011: £3.1m) which have been included within onerous lease provisions at the balance sheet date. The terms of these leases 
are subject to renegotiation on an average term of 3.8 years (2011: 3.3 years) and rentals are fixed for an average of 3.6 years (2011: 3.6 
years). If all rights of renewals within the operating leases are included, the leases have an average term of 13.4 years (2011: 12.5 years). 

b) Capital commitments
The Group has the following capital expenditure commitments:

Group
Contracted for but not provided for

2012
£000
191

2011
£000
1,257

26. Guarantees and contingent liabilities
a) Guarantees
The Company has entered into guarantees relating to the performance and liabilities of its subsidiaries’ major contracts. The Directors 
are not aware of any circumstances that have given rise to any liability under such guarantees and consider the possibility of any 
arising to be remote. A fair value of £nil (2011: £nil) has been applied to these guarantees.

b) Contingent liabilities
The Group has provided performance guarantees and indemnities relating to performance bonds and letters of credit issued by its 
banks on its behalf, in the ordinary course of business. The Directors are not aware of any circumstances that have given rise to any 
liability under such guarantees and indemnities and consider the possibility of any arising to be remote. A fair value of £nil (2011: £nil) 
has been applied to these guarantees and indemnities.

stock code: RM.RM plc Annual Report 2012 www.rm.comBUSINESS REVIEWGOVERNANCEFINANCIAL STATEMENTS90

Notes to the report and accounts continued

27. Share-based payments
The Group operates a number of executive and employee equity settled share-based payment schemes including co-investment plans, 
performance share plans, deferred bonus plans, share options and staff share schemes. The fair values of these schemes have been 
assessed using Black-Scholes and Monte Carlo models, as appropriate to the scheme, at the date of grant. The fair values of the 
schemes are expensed over the period between grant and vesting.

Share-based payment awards exercised in the period disclosed in the statement of changes in equity represents the impact on retained 
earnings of releasing the fair value charge accrued under IFRS 2 Share-based payment, which for the co-investment scheme and 
deferred bonus scheme is partially matched by the release of own-shares held.

a) Employee share option schemes
The Group has in place share option schemes which issue options over shares in the Company. There are various performance 
conditions attaching to share option grants which are yet to vest, including EPS, share price and share purchase conditions. Options are 
forfeited if the employee leaves the Group before the options vest. 

Details of share options outstanding during the period/year are as follows:

Group
Outstanding at 1 October 2010
Granted during the period
Lapsed during the period
Exercised during the period

Outstanding at 30 November 2011
Lapsed during the period
Exercised during the period

Outstanding at 30 November 2012

Weighted 
average 
exercise price 
£
1.72
0.51
1.72
0.96

1.45
1.71
0.73

1.37

Number of 
share options
3,825,200
1,000,000
(486,033)
(47,750)

4,291,417
(1,130,867)
(47,650)

3,112,900

Weighted 
average
 share price
at exercise
£

Exercise 
price range 
£
 0.79 – 2.05

1.54

0.77

0.51 – 2.05

0.51 – 2.05

Included within the total outstanding options at 30 November 2012 are 1,710,900 (30 November 2011: 2,286,750) options which are 
exercisable.

The options outstanding at 30 November 2012 had a weighted average contractual life of 6.0 years (2011: 6.7 years). 

In the 12 months ended 30 November 2012, no option grants were made. In the prior period an option grant was made on 26 October 
2011 to Martyn Ratcliffe on his appointment as Chairman. The estimated fair value of the options granted were £0.16 per option, 
determined using a Monte Carlo model owing to the share price and share purchase performance conditions within the award. It has 
been assumed that the share purchase condition will be met. 

stock code: RM.RM plc Annual Report 2012FINANCIAL STATEMENTS 
91

27. Share-based payments continued
b) Co-investment plans
The Group has in place co-investment plans for the remuneration of senior management. In the period to 30 November 2012, no 
co-investment rights were granted (2011: none). Details of co-investment plan maximum matching share commitments are included 
below:

Group
Outstanding at 1 October 2010
Lapsed during the period
Exercised during the period

Outstanding at 30 November 2011
Lapsed during the period
Outstanding at 30 November 2012

 Maximum
number of
matching
shares 
1,574,430
(466,282)
(243,098)

865,050
(865,050)
–

All of the above instruments lapsed on 16 December 2011 owing to the non-achievement of the plan performance conditions.

c) Performance share plans
The Group uses performance share plans for the remuneration of senior executives and senior management. Details of senior executive awards 
are contained within the Remuneration Report. Senior management participation has been subject to various vesting conditions, including EPS, 
total shareholder return and share price conditions. If the vesting conditions are either not met or the participants leave the Group’s employment 
then in most circumstances the award lapses. Details of performance share plan shares during the period are included below:

Group
Outstanding at 1 October 2010
Granted during the period
Lapsed during the period
Exercised during the period

Outstanding at 30 November 2011
Granted during the period
Lapsed during the period
Exercised during the period

Outstanding at 30 November 2012

Market price 
on grant
£

1.51

0.75

 Maximum
number of
awarded
shares 

1,554,145
2,333,269
(907,674)
(7,248)

2,972,492
3,230,000
(1,110,987)
–

5,091,505

The plan outstanding at 30 November 2012 had a weighted average contractual life of 1.4 years (2011: 1.8 years). 

stock code: RM.RM plc Annual Report 2012 www.rm.comBUSINESS REVIEWGOVERNANCEFINANCIAL STATEMENTS92

Notes to the report and accounts continued

27. Share-based payments continued
c) Performance share plans
In the period to 30 November 2012, 2,730,000 performance share plan rights were granted to executive and senior management on  
1 December 2011 and 250,000 on 29 February 2012 (2011: 10 December 2010). Both awards were made under the same share price 
based performance conditions and performance periods. The fair values are determined using Monte Carlo models which give fair 
values of £0.47 per share for share price performance conditions until 2015 and £0.40 per share for share price performance conditions 
until 2016 (2011: £1.29 per share for EPS vesting conditions and £0.86 per share for TSR vesting conditions). A further 250,000 share plan 
rights were granted on 6 August 2012 to David Brooks on his appointment to Chief Operating Officer. The fair value is determined using 
the Monte Carlo simulation which gave £0.48 for the TSR vesting conditions. The fair values are charged to income evenly over the 
vesting period with adjustments made for non-market based vesting conditions. Inputs to the models are as follows:

Group
Share price at grant (£)
Exercise price (£)
Expected life
Expected dividends

1 December 2011

29 February 2012

6 August 2012

2015
0.74
   Nil
4 years
3.60%

2016
0.74
Nil
5 years
3.60%

2015
0.83
Nil
4 years
3.60%

2016
0.83
Nil
5 years
3.60%

TSR
0.80
Nil
3 years
2.44%

The expected life used in the modelling has been adjusted based on management’s best estimate, for the effects of non-transferability 
and exercise restrictions.

Comparator company volatility is assessed using annualised, daily historic TSR growth assessed over a period prior to the date of grant 
that corresponds to the performance period of three years. The company correlation uses historic pairwise correlations of the 
companies over a three year period. The fair value of the TSR element is based on a large number of stochastic projections of Company 
and comparator TSR. 

In March 2003 the Company established the RM plc Share Trust to hedge the future obligations of the Group in respect of shares 
awarded under the RM plc Co-Investment Plan. In order to hedge the Group’s liability to provide shares in the Company under the 
performance share plans the Trustees periodically purchase shares on the open market using funds provided by the Group. These 
shares are used to hedge the estimated liability but until vesting represent own shares held – see note 23.

stock code: RM.RM plc Annual Report 2012FINANCIAL STATEMENTS 
93

27. Share-based payments continued
d) Deferred bonus plan
The Group has in place a deferred bonus plan for the remuneration of Executive Directors. This plan was not used for the year ended  
30 November 2012. Under historic plans 40% of the Directors’ annual cash bonus was deferred in ordinary shares for a period of three 
years and vested at the expiry of the same period. Any unvested shares lapse immediately if the Executive Director ceases to be an 
employee of the Group in circumstances where they would not be considered to be a “good leaver” under the rules of the plan.

Details of deferred bonus grants outstanding during the period are as follows:

Group
Outstanding at 1 October 2010
Granted during the period in relation to 2010
Released during the period
Lapsed during the period

Outstanding at 30 November 2011
Released during the period
Lapsed during the period

Outstanding at 30 November 2012

Market price 
on setting
 entitlement
 £

Market price 
on grant 
£

1.57

1.60

Number of 
bonus shares
319,879
120,476
(250,056)
(3,690)

186,609
(145,195)
(1,340)

40,074

The number of shares outstanding at 30 November 2012 had a weighted average contractual life of 1.2 years (2011: 1.1 years). 

In the 12 months ended 30 November 2012 no awards have been granted under the deferred bonus plan (2011: 15 December 2010). 
Inputs to the model are as follows:

Group
Share price at grant
Exercise price
Expected life
Risk free rate
Expected dividends

 15 December
2010 
£1.60
Nil
3 years
0.9%
4.0%

The expected life used in the model has been adjusted based on management’s best estimate for the effects of non-transferability, 
exercise restrictions and behavioural considerations.

In order to hedge the Group’s liability to provide shares in the Company under the deferred bonus plans the Trustees periodically 
purchase shares on the open market using funds provided by the Group. These shares are used to hedge the estimated liability but 
until vesting represent own shares held – see note 23.

stock code: RM.RM plc Annual Report 2012 www.rm.comBUSINESS REVIEWGOVERNANCEFINANCIAL STATEMENTS94

Notes to the report and accounts continued

27. Share-based payments continued
e) Staff share schemes
The RM plc 2002 Staff Share Scheme has historically made annual grants of shares in RM plc to almost all employees. No award was 
made in the year to 30 November 2012. The shares vest to the employees after a minimum of three years, but normally after five years. 
The scheme is an HMRC approved employee share scheme constituted under a trust deed and was introduced to replace the RML Staff 
Share Scheme. 

At grant, the Trustees of the scheme purchase shares on the open market and hold these in trust on behalf of the employees. The 
schemes hold the following shares in RM plc:

Group
RM plc 2002 Staff Share Scheme
RML Staff Share Scheme

At 1 October 2010

Vested

RM plc 2002 Staff Share Scheme
RML Staff Share Scheme

At 30 November 2011

Vested

RM plc 2002 Staff Share Scheme
RML Staff Share Scheme

At 30 November 2012

Weighted
average
cost
£000
856
1

857

(110)

747
1

748

(159)

588
1

589

Number
of shares
522,273
1,361

523,634

(67,064)

455,209
1,361

456,570

(96,375)

358,834
1,361

360,195

These shares are held for the benefit of staff and are therefore not consolidated into the Group or Company balance sheets.

Performance conditions – estimation uncertainty
Assigning a fair value charge to share-based payments requires: estimation of the projected share price; the number of instruments 
which are likely to vest; other non-market based performance conditions. Assigning a fair value charge requires continuing 
reassessment of these estimates.

stock code: RM.RM plc Annual Report 2012FINANCIAL STATEMENTS 
95

28. Retirement benefit schemes
a) Defined contribution schemes
The Group operates or contributes to a number of defined contribution schemes for the benefit of qualifying employees in its subsidiary 
companies. The assets of these schemes are held separately from those of the Group. The total cost charged to income of £3.7m (2011: 
£5.1m) represents contributions payable to these schemes by the Group at rates specified in employment contracts. As at 30 November 
2012 £0.4m (2011: £0.3m) due in respect of the current reporting period had not been paid over to the schemes.

b) Local government pension schemes
Through its long-term contract portfolio the Group has TUPE employees who retain membership of Local Government Pension schemes. 
The Group makes payments to these schemes for current service costs in accordance with its contractual obligations which are capped 
and collared. The Group has insignificant deficit risk for these schemes.

c) Defined benefit scheme
The Group operates one defined benefit pension scheme, the Research Machines plc 1988 Pension Scheme. The scheme provides 
benefits to qualifying employees and former employees of RM Education Ltd, 3T Productions Ltd and Softease Ltd, but was closed to 
new members with effect from 1 January 2003. Under the scheme, employees are entitled to retirement benefits of 1/60th of final 
pensionable salary for each qualifying year on attainment of retirement age of 60 or 65 years and additional benefits based on the 
value of individual accounts. No other post-retirement benefits are provided. The scheme is a funded scheme.

The assets of the scheme are held separately from those of the Group in a trustee-administered fund. The most recent actuarial 
valuation of plan assets and the present value of the defined benefit obligation were carried out for statutory funding purposes at 31 
May 2012 by a qualified independent actuary. IAS 19 Employee Benefits liabilities have been rolled forward based on this valuation’s 
base data. Plan assets are measured at bid-price at 30 November 2012. The present value of the defined benefit obligation and the 
related current service cost was measured using the projected unit credit method.

As at 31 May 2012, the triennial valuation for statutory funding purposes showed a deficit of £53.5 million (31 May 2009: £16.6 million). 
The Group agreed with the Scheme Trustees to repay this amount via deficit catch up payments of £5 million in October 2012, £4 million 
per annum until 31 May 2013 and thereafter at £3.6m per annum until 31 May 2027.

Following employee consultation and negotiation with Scheme Trustees, the Group announced on 31 October 2012 that the scheme 
would close to future accrual of benefits. As a result of the closure to accrual, a £1.8m curtailment gain has been recognised in the 
consolidated income statement.

During the period until closure to accrual, the cost of future provision, on a valuation basis as a percentage of pension contribution 
salary, was 31.6% for Normal Retirement Age 60 (2009: 20.9%, 2006: 21.4%, 2003: 20.4%) and 23.6% for Normal Retirement Age 65 
(2009: 15.1%, 2006: 15.3%, 2003: 13.1%). The costs post 2006 and pre 2010 take into account the benefit of the implementation of a 
contribution salary cap at 5% per annum and from 2010 the lowering of the cap to 2.5%.

RM plc has entered into a guarantee to irrevocably undertake with the Trustees that, if ever the subsidiary company, RM Education Ltd, 
does not pay any amount when due in respect of its Guaranteed Obligations, it must immediately on demand by the Trustees pay that 
amount (that was due but unpaid) as if it were the principal obligor. The guarantee for the catch up payments remains in place on 
condition that the assumptions underlying the valuation in 2012 are the same for all subsequent triennial valuations undertaken.

stock code: RM.RM plc Annual Report 2012 www.rm.comBUSINESS REVIEWGOVERNANCEFINANCIAL STATEMENTS96

Notes to the report and accounts continued

28. Retirement benefit schemes continued
IAS 19 valuation
Defined benefit pension scheme charges/(credits) recognised in income are as follows:

Group
Current service cost, recognised within operating profit
Curtailment gain

Operating charge

Interest cost
Expected return on scheme assets

Expense recognised within finance costs

12 months
2012
£000

14 months
2011
£000

2,241
(1,824)

417

6,379
(5,620)

759

1,176

3,122
–

3,122

7,137
(6,790)

347

3,469

Of the £2.2m (2011: £3.1m) current service cost, £1.0m (2011: £1.6m) is included in cost of sales and £1.2m (2011: £1.5m) in operating 
expenses. The curtailment gain of £1.8m is included within the exceptional net credit on the defined benefit scheme in the consolidated 
income statement. This exceptional item is shown net of a pension related obligation of £0.5m to be met directly by the Group, not 
through the pension scheme.

The amount included within the balance sheet arising from the Group’s obligations in respect of its defined benefit scheme, and the 
expected rate of return on scheme assets are as follows:

Group
Equities
Bonds, gilts and cash

Total fair value of scheme assets
Present value of defined benefit obligations

Deficit in scheme and liability recognised in balance sheet
Related deferred tax asset

Net pension deficit

          2012

            2011

%
6.5%
3.2%

£000
64,858
64,857

129,715
(150,148)

(20,433)
4,700

(15,733)

%
6.5%
3.4%

£000
54,594
56,821

111,415
(132,589)

(21,174)
5,294

(15,880)

The actual return on scheme assets in the period was a gain of £10.4m (2011: gain of £5.9m). The expected return on scheme equity 
assets is based upon the expected out-performance of equities over government bonds over the long-term and includes an allowance 
for future expenses. The bond rate is based on the addition of a risk loading to the long-term risk free rate of return and also includes 
an allowance for future expenses.

stock code: RM.RM plc Annual Report 2012FINANCIAL STATEMENTS 
97

12 months
2012
£000

(10,855)
3,252

(7,603)

14 months
2011
£000

(10,215)
-

(10,215)

28. Retirement benefit schemes continued
Amounts recognised directly in equity in respect of the defined benefit pension scheme are as follows:

Group
Actuarial gains and (losses)
Experience gains and (losses)

Cumulative actuarial gains and losses recognised in the statement of recognised income and expense since 1 October 2004 are losses 
of £40.5m (2011: losses of £32.9m).

Key assumptions used:

Rate of increase in salaries
Rate of increase of pensions 
(pre 6 April 1997, pre 1 June 2005, post 31 May 2005)
Discount rate
Inflation assumption:
- CPI
- RPI

12 months
2012

14 months
2011

2.4%
1.35%, 2.8%, 2.0% 1.3%, 2.9%, 2.0%

2.4%

4.5%

2.2%
2.9%

4.8%

2.3%
3.0%

Mortality assumptions align with those used in the triennial valuation and are the SAPS 03 Normal year of birth, medium cohort tables 
with a 1% mortality improvement underpin. These give average life expectancies as follows:

Pensioner member age 65 (current life expectancy)
Non-pensioner member age 45 (life expectancy at 65)

           2012
Male
22.4
24.1

Female
24.8
26.8

              2011
Male
21.3
23.2

Female
24.1
26.0

stock code: RM.RM plc Annual Report 2012 www.rm.comBUSINESS REVIEWGOVERNANCEFINANCIAL STATEMENTS98

Notes to the report and accounts continued

28. Retirement benefit schemes continued
Movements in fair value of scheme assets were as follows:

Group
At start of period
Expected return on scheme assets
Actuarial gains and (losses) – actual return less expected return
Contributions from sponsoring companies:
– In respect of current service cost
– In excess of current service cost

Contributions from scheme members
Benefits paid

At end of period

Movements in fair value of defined benefit obligations were as follows:

Group
At start of period
Current service costs
Curtailment gain – exceptional credit from closure to future accrual
Interest cost
Contributions from scheme members
Actuarial (gains) and losses:
– Movement from RPI to CPI
– Other

12 months
2012
£000
111,415
5,620
4,714

14 months
2011
£000
102,292
6,790
(927)

2,241
7,279

9,520

10
(1,564)

129,715

12 months
2012
£000
132,589
2,241
(1,824)
6,379
10

3,122
1,768

4,890

36
(1,666)

111,415

14 months
2011
£000
114,672
3,122
–
7,137
36

–
12,317

12,317

(4,714)
14,002

9,288

(1,564)

150,148

(1,666)

132,589

Benefits paid

At end of period

The history of experience adjustments is as follows:

Group
Difference between expected and actual return on 
scheme assets:
 – amount (£000)
 – as a percentage of scheme assets
Experience gains and (losses) on scheme liabilities:
 – amount (£000)
 – as a percentage of scheme liabilities

12 months
2012

14 months
2011

12 months
2010

12 months
2009

12 months
2008

4,793
4%

3,252
2%

(927)
(1)%

–
–

3,695
4%

–
–

4,540
5%

(1,100)
(1)%

(15,189)
(20)%

–
–

The amount of contributions expected to be paid to the Scheme during the year to 30 November 2013 have been set at £4.0m per 
annum until 31 May 2013 and thereafter at £3.6m per annum until 31 May 2027.

stock code: RM.RM plc Annual Report 2012FINANCIAL STATEMENTS 
99

28. Retirement benefit schemes continued
Defined benefit pension parameters
The defined benefit pension scheme accounting entries require a number of estimates to be made including the discount rate applied 
to liabilities, the current and past service costs and appropriate mortality assumptions. The financial position and performance of the 
scheme are sensitive to these parameters owing to the long duration of the liabilities.

Sensitivity to these assumptions is shown in the table below: 

Group

Discount rate increase of 0.1%
Inflation increase of 0.1%
1 year additional life expectancy

Increase/
(decrease)
 in pre-tax
deficit 
£000
(3,584)
3,278
2,532

Current 
assumption
4.5%
2.85%
SAPS 03 Normal
with 1% mortality
 improvement
underpin 

If the above assumptions were decreased by 0.1%, this would result in an approximately equal and opposite effect on the pre-tax 
deficit.

29. Related party transactions
Balances and transactions between the Company and its subsidiaries have been eliminated on consolidation and are not included in 
this note. Transactions between the Group and its joint venture are disclosed below. 

a) Remuneration of key management personnel
The remuneration of the key management personnel of the Group, recognised in the income statement, is set out below in aggregate. 
Key management are defined as the Executive and Non-Executive Directors of the Company and other persons classified as “persons 
discharging management responsibility under the rules of the Financial Services Authority”. Further information about the remuneration 
of individual Directors, including waived remuneration, is provided in the audited section of the Remuneration Report.

Group

Short-term employee benefits
Post-employment benefits
Termination payments
Share-based payments 

12 months
2012
£000
2,570
222
313
141

3,246

14 months
2011
£000
2,716
392
365
694

4,167

Share-based payments includes charges made under the long-term incentive deferred bonus, performance share, co-investment and 
share option plans. There are no other long-term incentive plans.

stock code: RM.RM plc Annual Report 2012 www.rm.comBUSINESS REVIEWGOVERNANCEFINANCIAL STATEMENTS100

Notes to the report and accounts continued

29. Related party transactions continued
b) Transactions between the Group and Joint venture
During its period of ownership, the Group provided services of £nil (2011: £1.5m) to its joint venture undertaking Lego Education Europe 
Ltd and at 30 November 2012, a trading balance of £nil was receivable from the joint venture (2011: £0.1m). The joint venture 
undertaking was sold during the year ended 30 November 2012 (refer to note 24). The Group provided financing of £1.9m in the prior 
period to the joint venture on which interest was charged at an effective interest rate of 3.13%. This was fully repaid to the Group during 
the year ended 30 November 2012 as part of the terms of the sale of the joint venture.

c) Transactions between the Company and its subsidiaries
A list of the Company’s principal subsidiaries is set out in note 15. Transactions with subsidiaries relate principally to management 
recharges, intra-group dividends and interest. The table below shows transactions between the Company and its subsidiaries 
impacting profit for the period:

Company
Management recharges
Net intercompany interest income
Dividends received

12 months
2012
£000
(501)
116
6,480

14 months
2011
£000
(626)
474
4,410

Total outstanding balances held with subsidiaries are listed in notes 18 and 19.

The Company also operates several share-based payment schemes for the benefit of employees of Group companies, as outlined 
above. A fair value charge of £0.1m (2011: £1.4m) for these schemes has been recharged to the employing Group company. 

d) Sponsorship and donations
RSA and RSA Tipton Academy
In 2008 the Group agreed to support the building costs of the RSA Tipton Academy (‘Academy’) via an agreement with the Royal Society 
of Arts (‘RSA’). In total £160,000 has been paid to the RSA and the Academy for this purpose. During the year, the Academy has 
purchased products and services from the Group to the value of £138,000. The Group’s remaining commitments to the Academy are to 
jointly fund an ICT role and provide information technology hardware at cost up to 31 July 2013.

RM Board Director Sir Mike Tomlinson became Chair of Governors at the Academy in 2008 (a non-fee earning position), after the initial 
arrangements with the Academy were negotiated. He did not participate in any of these negotiations. He ceased being Chair of the 
Governors in July 2012.

21st Century Learning Trust
During the year ended 30 November 2012 the Group ceased its sponsorship of teaching fellowships spending £nil (2011: 
£9,000)  through 21st Century Learning, a trust in respect of which Board Director Sir Mike Tomlinson is a Co-Chair (in a non-fee earning 
position).

e) Other related party transactions
Microgen plc
During 2012 the Group has entered into two contracts with Microgen plc to purchase products and software development services.  One 
contract relates to upgrading internal business reporting analysis capability and the other to product and software development 
services for RM Books and RM Unify. RM Chairman, Martyn Ratcliffe, is Chairman of, and equity holder in, Microgen plc. The cost of 
software and services provided to the Group by Microgen plc was £364,000 (2011: £nil). Martyn Ratcliffe did not participate in the 
negotiation of these contracts.

stock code: RM.RM plc Annual Report 2012FINANCIAL STATEMENTS 
101

29. Related party transactions continued
Cabot Learning Federation
Former RM Board Director Rob Sirs was a Director of the Cabot Learning Federation, an Academy provider. Cabot Academies have 
purchased products and services from RM of approximately £32,000 (2011: £65,000) in the year to 30 November 2012, with these being 
at arms-length prices and following competitive tendering.

Teach First
The Group purchased services to the value of £nil (2011: £10,000) in the year to 30 November 2012 from Teach First Trust where RM 
Board Director Lord Andrew Adonis is a Trustee (in a non-fee earning position).

City & Guilds
RM Board Director Sir Mike Tomlinson is Chair of the Quality & Standards Committee of City & Guilds. City & Guilds purchased services 
and products of £nil (2011: £158,000) in the year to 30 November 2012.

Dods (Group) PLC
RM Board Director Lord Andrew Adonis is a Director of Dods (Group) PLC. The Group has purchased products and services from Dods 
of £nil (2011: £1,000) in the period to 30 November 2012, with these being at arms-length prices.

Isis Concepts Ltd
On 10 May 2012, RM plc completed the sale of ISIS Concepts Ltd (‘ISIS’) to ISIS Concepts Holdings Ltd (‘ISIS HoldCo’).  ISIS HoldCo was a 
new company formed by Nick Topliss, who owned ISIS prior to it being purchased by the Group in 2009 and who acted as Managing 
Director of ISIS during the period of RM plc’s ownership.  Rob Sirs, a former Director of RM plc also invested in ISIS HoldCo.  The 
transaction followed an extensive marketing process through third party advisors.  As part of the transaction, RM agreed to provide a 
short-term working capital loan facility of up to £850,000, secured on freehold property and other assets valued in excess of that figure.  
That loan facility has since been repaid in full.

PricewaterhouseCoopers LLP
The Group uses PricewaterhouseCoopers LLP to provide certain consultancy and assurance services, but excluding external audit 
services. RM Board Director Iain McIntosh’s wife is an equity partner in PricewaterhouseCoopers. She has not been involved in any 
services provided to the Group.

The Group encourages its Directors and employees to be Governors, Trustees or equivalent of educational establishments. The Group 
trades with these establishments in the normal course of its business.

30. Subsequent events disclosure
Subsequent to the balance sheet date, on 23 January 2013 the Group signed an extended £30m committed revolving credit facility with 
Barclays Bank which has a termination date of March 2016. 

stock code: RM.RM plc Annual Report 2012 www.rm.comBUSINESS REVIEWGOVERNANCEFINANCIAL STATEMENTS102

Proforma financial information
for the year ended 30 November 2012

As explained in note 1, the financial year end of the Company and its subsidiaries changed from 30 September to 30 November in 2011. 
In order to present data for comparable time periods, proforma financial information showing the Group’s financial performance and 
cash flows for the year ended 30 November 2012 is presented below with comparative financial information for the year ended 30 
November 2011. This data has been prepared as if the Group had always had a 30 November year end.

This proforma financial information is unaudited.

Proforma consolidated income statement
for the year ended 30 November 2012

Notes

Adjusted
£000 
288,688
(217,868)
70,820
(57,249)

Adjustments
£000 
–
–
–

Year ended 
30 November
2012
Total
£000

288,688
(217,868)
70,820
(57,249)

Year ended 
30 November
2011
Total
£000
310,055
(228,686)
81,369
(67,264)

Adjusted
£000 
310,055
(228,686)
81,369
(67,264)

Adjustments
£000 
–
–
–
–

–

–
–
–
–

–
–
–

–

–

(57,249)

13,571
926
(1,359)

13,138
(3,160)

33

(244)

(244)

(3,212)
(2,448)
(129)
(312)

(3,212)
(2,448)
(129)
(312)

(457)
715
195

(457)
715
195

1,324

1,324

–

–
–
–
–

–
–
–

–

–

(4,568)

(4,568)
–
(181)

(4,749)
(301)

–

37

(61,817)

(67,227)

9,003
926
(1,540)

8,389
(3,461)

14,142
940
(510)

14,572
(4,724)

(604)

(604)

(12,370)
(4,391)
(1,087)
(8,576)

(5,986)
–
–

–

(28)

(33,042)

(33,042)
–
–

(33,042)
3,868

(12,370)
(4,391)
(1,087)
(8,576)

(5,986)
–
–

–

9

(100,269)

(18,900)
940
(510)

(18,470)
(856)

9,978

(5,050)

4,928

9,848

(29,174)

(19,326)

10.9p
10.9p

(5.5)p
(5.5)p

5.4p
5.4p

10.8p
10.8p

(32.0)p
(32.0)p

(21.2)p
(21.2)p

Revenue 
Cost of sales 
Gross profit
Operating expenses
–  Amortisation of acquisition related  

intangible assets

–  Impairment of goodwill, acquisition 
related intangible assets, other 
intangible assets and investments

–  Loss on sale of operations
–  Share–based payment charges
–  Restructuring costs
–  Increase in provision for 
  dilapidations on leased properties
  and onerous lease contracts
–  Exceptional credit on settlement
–  Release of deferred consideration
–  Exceptional net credit on defined
  benefit pension scheme
Share of results of associate and joint 
venture

Profit/(loss) from operations
Investment income
Finance costs

Profit/(loss) before tax
Tax 

Profit/(loss) for the year attributable 
to equity holders of the parent

Earnings/(loss) per ordinary share:
Basic
Diluted

stock code: RM.RM plc Annual Report 2012FINANCIAL STATEMENTS 
 
 
103

Year
ended
30 November
 2012
£000
9,003

Year  
ended
30 November
2011
£000
(18,900)

(250)
–
258
244
–
2,954
1,254
–
5,701
144
302
496
2,448
841
(195)
129
(1,824)
21,505
3,610
3,895

4,529
33,539
(7,279)
(59)
644

(92)
(658)
–

26,095

258
856
(1,852)
(400)
2,481
(919)
1,878

2,302

607
(9)
660
604
443
10,992
1,114
275
7,051
–
(125)
62
4,391
11,660
–
1,087
–
19,912
3,461
9,316

6,801
39,490
(1,638)
(1,698)
683

(396)
–
(12)

36,429

136
412
(4,055)
(1,579)
3,775
–
(1,880)

(3,191)

Proforma consolidated cash flow statement
for the year ended 30 November 2012

Profit/(loss) from operations
Adjustments for:
(Gain)/loss on foreign exchange derivatives
Share of results of associate and joint venture
Impairment of investment in associate
Amortisation of acquisition related intangible assets
Impairment of acquisition related intangible assets
Impairment of goodwill
Amortisation of other intangible assets
Impairment of other intangible assets
Depreciation of property, plant and equipment
Impairment of property, plant and equipment
Loss/(gain) on disposal of property, plant and equipment
Loss on disposal of other intangible assets
Loss on sale on operations
Increase in provisions
Release of deferred consideration
Share-based payment charges
Exceptional pension credit
Operating cash flows before movements in working capital
Decrease in inventories
Decrease in receivables
Increase in payables

Cash generated by operations
Defined benefit pension contribution in excess of current service cost
Tax paid
Income on sale of finance lease debt
Interest paid:
–  bank overdrafts and loans
–  borrowing facility arrangement fee and commitment fee
–  other

Net cash inflow from operating activities

Investing activities
Interest received
Proceeds on disposal of property, plant and equipment
Purchases of property, plant and equipment
Purchases of other intangible assets
Proceeds from sale of operations
Amounts advanced to third party
Amounts received from/(advanced to) joint venture undertaking

Net cash used in investing activities

stock code: RM.RM plc Annual Report 2012 www.rm.comBUSINESS REVIEWGOVERNANCEFINANCIAL STATEMENTS104

Proforma consolidated cash flow statement continued
for the year ended 30 November 2012

Financing activities
Dividends paid
Proceeds from share capital issue, net of share issue costs
(Repayment of)/increase in borrowings
Purchase of own shares
Repayment of loan notes and deferred consideration

Net cash used in financing activities

Net increase in cash and cash equivalents

Cash and cash equivalents at the beginning of year
Effect of foreign exchange rate changes

Cash and cash equivalents at the end of year
31.  General information

Year
ended
30 November
 2012
£000

Year  
ended
30 November
2011
£000

(2,090)
35
(13,005)
–
–

(15,060)

13,337
24,529

(43)

37,823

(6,128)
46
670
(212)
(670)

(6,294)

26,944

(2,414)
(1)

24,529

stock code: RM.RM plc Annual Report 2012FINANCIAL STATEMENTSNotes to the proforma financial statements 

105

The proforma financial information for the year ended 30 November 2012 does not constitute statutory accounts as defined in section 
434 of the Companies Act 2006. 

The annual financial statements of the Group are prepared in accordance with International Financial Reporting Standards (IFRSs) as 
adopted by the European Union. The proforma financial information has been prepared applying the accounting policies and 
presentation that were applied in the preparation of the Group’s published consolidated financial statements for the year ended 30 
November 2012.

32. Operating segments
As explained in note 4, the Group was restructured into four operating divisions and the segmental results within this proforma 
information is presented in accordance with the Group’s revised management structure. Comparative financial performance for the 
year ended 30 November 2011 has been provided under this new basis. 

Segmental result

Year ended 
30 November 2012
Revenue

Adjusted operating 
profit/(loss)*

Investment income
Finance costs

Adjusted profit 
before tax*

Adjustments*

Profit before tax

Year ended 
30 November 2011
Revenue

Adjusted operating 
profit/(loss)*

Investment income
Finance costs

Adjusted profit 
before tax*

Adjustments*

Loss before tax

Education 
Technology
£000
109,036

Managed 
Services
£000
81,368

Education 
Resources
£000
59,809

Education
Software
£000
35,662

Corporate 
Services 
£000
-

Total
retained
operations
£000
285,875

Exited 

operations** 

£000
2,813

Total
£000
288,688

3,609

2,855

8,927

1,353

(2,722)

14,022

(451)

13,571

926
(1,359)

13,138

(4,749)

8,389

Education 
Technology
£000
125,712

Managed 
Services
£000
61,487

Education 
Resources
£000
57,961

Education
Software
£000
38,538

Corporate 
Services 
£000
-

Total
retained
operations
£000
283,698

Exited 

operations** 

£000
26,357

Total
£000
310,055

8,303

6,137

5,415

3,229

(3,420)

19,664

(5,522)

14,142

940
(510)

14,572

(33,042)

(18,470)

* Adjustments to profit are as stated within the proforma consolidated income statement. 
** Exited operations represent the results from operations sold following the September 2011 strategic review.

stock code: RM.RM plc Annual Report 2012 www.rm.comBUSINESS REVIEWGOVERNANCEFINANCIAL STATEMENTS106

Notes to the proforma financial statements continued

33. Tax
The effective tax rate for the 12 months ended 30 November 2012 is shown below:

Year ended 
30 November 
2012
Total
£000

Adjusted
£000

Adjustments
£000

Profit/(loss) before tax 

Tax (charge)/credit

Effective tax rate

13,138

(3,160)

24.1%

(4,749)

(301)

(6.3)%

8,389

(3,461)

41.3%

Year ended 
30 November 
2011
Total
£000

(18,470)

(856)

(4.6)%

Adjusted
£000

Adjustments
£000

14,572

(4,724)

32.4%

(33,042)

3,868

11.7%

stock code: RM.RM plc Annual Report 2012FINANCIAL STATEMENTSW
E
I
V
E
R
S
S
E
N
S
U
B

I

E
C
N
A
N
R
E
V
O
G

S
T
N
E
M
E
T
A
T
S
L
A
C
N
A
N
I
F

I

RM plc Annual Report 2012

stock code: RM.

 www.rm.com

107

Shareholder Information

Financial calendar
Ex-dividend date for 2012 final dividend
Record date for 2012 final dividend
Annual general meeting
Payment of 2012 final dividend
Announcement of 2013 interim results
Preliminary announcement of 2013 
results

17 April 2013
19 April 2013
24 April 2013
15 May 2013
July 2013

Electronic communication
Shareholders are able to receive company communication via 
email. By registering your email address, you will receive emails 
with a web link to information posted on our website. This can 
include our report and accounts, notice of meetings and other 
information we communicate to our shareholders.

February 2014

Electronic communication brings numerous benefits including:

Corporate website
Information about the Group’s activities is available from RM at 
www.rm.com.

Investor information
Information for investors is available at www.rm.com/investors 
Enquiries can be directed to Greg Davidson, Company Secretary, 
at the Group head office address or at 
companysecretary@rm.com.

zz

zz

zz

zz

zz

Environmental: helping us reduce our impact on the 
environment
Security: your documents cannot be lost in the post or read 
by others
Faster notification of information and updates
Easy access: check your shareholding and account 
transactions online at any time
Convenience: change your name, address or dividend 
mandate details online 

Registrars and shareholding information
Shareholders can access the details of their holdings in RM plc via 
the Shareholder Services option within the investor section of the 
corporate website at www.rm.com/investors. Shareholders can 
also make changes to their address details and dividend 
mandates online.

All enquiries about individual shareholder matters should be 
made to the registrars either via email at ssd@capitaregistrars.
com or telephone: 0871 664 0300 (calls cost 10p per minute plus 
network extras; lines are open 8.30am to 5.30pm, Monday to 
Friday). To help shareholders, the Capita website at www.
capitaregistrars.com contains a shareholders’ frequently asked 
questions section.

To sign-up to receive e-communications simply go to Capita 
Registrars’ Share Portal at www.capitashareportal.com and 
follow the instructions. 

Beneficial shareholders with ‘information rights’
Please note that beneficial owners of shares who have been 
nominated by the registered holders of those shares to receive 
information rights under section 146 of the Companies Act 2006 
are required to direct all communications to the registered holder 
of their shares rather than to Capita Registrars, or to the Company 
directly.

Multiple accounts on the shareholder register
If you have received two or more copies of this document, it may 
be because there is more than one account in your name on the 
shareholder register. This may be due to either your name or 
address appearing on each account in a slightly different way.  
For security reasons, Capita will not amalgamate the accounts 
without your written consent. If you would like to amalgamate 
your multiple accounts into one account, please write to Capita 
Registrars.

RM plc Annual Report 2012.indd   107

22089-04  18 March 2013 12:48 PM  

Proof 6

19/03/2013   09:18:59

 
 
108

Shareholder Information continued

Company Secretary
Greg Davidson

Group head office and registered office
New Mill House
183 Milton Park
Abingdon
Oxfordshire OX14 4SE
United Kingdom
Telephone: +44 (0) 8450 700300
Fax: +44 (0) 8450 700400

Registered number
RM plc’s registered number is 01749877

Banker
Barclays Bank PLC
Technology & Telecoms Team, Barclays Corporate
United Kingdom House
7th Floor, 180 Oxford Street
London W1D 1EA

Independent Auditor
KPMG Audit Plc
Arlington Business Park
Theale
Reading RG7 4SD

Financial Adviser and Stockbroker
Numis Securities Ltd
10 Paternoster Square
London EC4M 7LT

Financial Public Relations
FTI Consulting Ltd
Holborn Gate 
26 Southampton Buildings 
London WC2A 1PB

Registrar
Capita Registrars
The Registry
34 Beckenham Road
Beckenham
Kent BR3 4TU

Legal Adviser
Allen & Overy LLP
One Bishops Square
London E1 6AD

stock code: RM.RM plc Annual Report 2012GOVERNANCEPerfect Image is a white uncoated paper and 
board, made from FSC® certified pulp.

 
R

M

p

l

c

A

n

n

u

a

l

R

e

p

o

r

t

a

n

d

A

c

c

o

u

n

t

s

2

0

1

2

RM plc
New Mill House
183 Milton Park
Abingdon
Oxfordshire
OX14 4SE
Telephone: 08450 700300
www.rm.com

Stock code: RM.