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Serko

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FY2016 Annual Report · Serko
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Serko Limited  
Annual Report
For the period ended 31 March 2016

TRANSFORMING BUSINESS TRAVELContents

Key Highlights

CEO and Chairman’s Letter

About Serko

Overview of Performance

Financial Statements and Notes to the Financial Statements

Governance and Statutory Disclosures

Glossary

Corporate Directory

1

2

4

8

10

43

54

55

key dates

23 AUG 2016

ANNUAL MEETING

30 SEP 2016

HALF-YEAR END

23 NOV 2016

HALF-YEAR RESULT 
ANNOUNCED

31 MAR 2017

FINANCIAL YEAR END

THIS REPORT IS DATED 1 JUNE 2016 AND IS SIGNED ON BEHALF OF THE BOARD OF SERKO LIMITED  
BY SIMON BOTHERWAY, CHAIRMAN, AND DARRIN GRAFTON, CHIEF EXECUTIVE OFFICER.

Simon Botherway 
Chairman 

Darrin Grafton
Chief Executive Officer

INVESTOR CENTRE: You can access our annual report online at www.serko.com/investor-centre/

Serko Limited annual report 2016 
 
 
     
 
 
Serko Limited annual report 2016

KEY HIGHLIGHTS

YEAR-ON-YEAR PRODUCT USAGE 
REVENUE GROWTH 47%

NEW SME TRAVEL BOOKING SERVICE 
TO LAUNCH MID 2017

ACQUISITION AND INTEGRATION OF 
ARNOLD TRAVEL TECHNOLOGY

$8.1 MILLION CAPITAL RAISE TO 
SUPPORT LAUNCH OF SERKO.TRAVEL

LAUNCH OF BEST RATE OF THE DAY

TRANSACTION GROWTH 54%

BEST RATE
OF THE DAY

Page 1

CEO and ChairMAN’S Letter

WE ARE FOCUSED ON  
MAXIMISING THE VALUE  
OF YOUR INVESTMENT

Dear Shareholder

Introduction

In the year ended 31 March 2016 (FY16) Serko has delivered 
continued growth in transactions and revenues. The acquisition 
of Arnold Travel Technology (“Arnold”) in May 2015 allowed us to 
accelerate the acquisition and migration of customers from a rival 
platform and to enter into an important strategic relationship 
with Expedia Inc, the vendor of Arnold. 

Despite the strong growth in underlying transactional fee revenue, 
aggregate revenue did not meet our guidance for the financial 
year. Commercial negotiations with respect to the introduction 
of new products and associated revenue streams proved to 
be more complex than anticipated and caused a delay to the 
commencement of revenues. We also experienced a decline in 
ad-hoc client work orders (customised development revenues) 
which, together, negatively impacted our total revenue result. 
However, this allowed us to redirect our internal resources to 
focus on our strategic R&D roadmap. Consequently, the requisite 
products, innovations and enhancements on our roadmap are 
now in place, with the exception of SME which will be delivered 
soon, and we expect these to start contributing to revenue 
growth in the 2017 financial year (FY17).

During FY16, we identified a new strategic opportunity in the small 
to medium business (SME) market and developed a powerful new 
proposition that is expected to launch in the middle of FY17 to 
address this market. We have entered into partnerships with Xero 
and a select group of TMC partners to target this market. 

Financial Highlights

For the 12 months of FY16, total income amounted to $14.4m 
($13.1m excluding grant income). Recurring product revenues (from 
Serko Online and Serko Incharge) increased by 47% to $12.2m 
in the financial year. The majority of our revenue growth during 
the year came from transactional revenue derived from online 
travel bookings which increased by 54% in volume in the period, 
including the Arnold acquisition. Revenue mix in FY16 comprised 
93% derived from recurring transactional fees and usage revenues 
compared to 80% in FY15. 

Total revenue of $13.1m (excluding grant income) was 27% higher 
than the same period in FY15. Customised development revenues, 

Page 2

which are not a core focus for the business, declined by $1.3m 
from the previous year This provided the opportunity to focus 
our resources on developing the new SME (Small to Medium 
Enterprise) platform which is expected to generate revenues in 
the second half of FY17. 

At 31 March 2016 there was committed SME licensing revenue of 
$0.2m which under accounting rules could not be recognised in 
the FY16 result.

In line with our plans, the loss before tax reduced from the 
previous year by $0.6m to $5.9m. This was attributable to limiting 
the growth in the expense base to a total of $20.7m which was 
up 14.8% compared to the previous year. Excluding depreciation, 
amortisation and impairment charges, operating expenses 
increased by 14% to $19.8m compared to the previous year.

The investment in R&D (total of expensed and capitalised) in FY16 
amounted to $6.3m, an increase of $0.6m from the previous year. 

Financial Position

During the financial period Serko successfully completed a capital 
raise of $8.1m at 84c per share through an institutional placement 
and a retail share purchase plan. This capital will assist to fund 
business operations and support the launch of our new Small 
and Medium Business (SME) offering in FY17. We are excited and 
grateful to our shareholders for their continued support and 
confidence in our vision.

Cash reserves at 31 March 2016 were $7.1m.

Performance Drivers in FY16

Throughout the year ended 31 March 2016 (FY16), Serko has 
concentrated on executing its strategy of increasing average 
revenue per transaction, whilst growing the size of the customer 
base. 

Our content-led strategy generates additional revenues by 
offering the traveller additional content such as hotel rooms 
sourced from our preferred content partners. This strategy aims 
to increase average revenue per transaction or booking. We now 
have agreements with reseller partners, representing over a third 
of Serko’s total transaction volumes, to offer this content through 
to the underlying corporate users.

IntroductionSerko Limited annual report 2016We expect average revenue per transaction to increase through 
FY17 as the proposition gains awareness and traction with end-
user customers. The process of securing reseller participation took 
longer to complete than expected due to the complex nature of 
the commercial negotiations with partners and content providers.

During the financial year we also introduced a new Expense 
Management reseller incentive program with our TMC channel 
for our Serko Incharge expense management product to increase 
awareness and sales of our Incharge product and its key features. 
We believe we can generate additional sales leads through our 
established channels, and the program has been received well and 
is starting to generate a growing volume of leads into the sales 
pipeline.

In May 2015, Serko acquired the business and assets of Arnold 
Travel Technologies Pty from Expedia Inc. for AUD$0.1m. This 
allowed us to accelerate the acquisition and migration of 
customers from a rival platform and to enter into an important 
strategic relationship with Expedia Inc. In the 11 months to 
31 March 2016, Arnold contributed NZ$1.3m in revenue. We are 
making good progress in migrating Arnold’s customers onto the 
Serko platform and expect to decommission the Arnold platform 
in mid FY17. 

Performance Drivers for FY17

Our purpose remains to transform the way businesses manage 
travel and expense, enabling their staff to experience stress-free 
travel so they can always be at their most productive, whilst 
delivering tangible business benefits to the organisations that 
choose to adopt, support, partner with or sell our solutions. 

We aim to do this by:
 • Supporting our reseller base to continue to grow their business 
through new client wins and client retention. We will focus 
on ensuring our products offer compelling value and by 
introducing our new products, services and a broad selection of 
content that help our resellers deliver to their customer needs.

 • Continuing to attract new resellers and partners to Serko.
 • Entering the SME market in Australia and New Zealand to 

create a new, emerging and leveraged business that gives us 
the path to extend our market reach and recurring revenue base.

 • Focussing on those areas of the business that create value 
for shareholders. We have invested heavily in R&D and we 
are now in a position of having a strong product suite. The 
decommissioning of Arnold along with a reduced requirement 
for R&D spend presents Serko with flexibility to better align 
the cost base with revenue to ensure that we utilise our capital 
resources appropriately. 

We aim to manage our cost base, financial and capital position to 
achieve sustainable monthly break-even profitability and positive 
cash-flow by the end of the FY17 year.

Looking Forward

Serko is the leading online booking platform for managed 
corporate travel in the Australasian market. We are very proud 
that our technology, innovation and services are so widely 
adopted and valued within the industry. Our success relies 
upon the success of our customers – both resellers and end-
user corporate clients – and we are committed to ensuring our 
capabilities and relationships facilitate that mutual success. 
However, we will take a rational approach to areas of the business 
that are not meeting our expectations to ensure that our 
resources are allocated to those parts of the business that will 
deliver long-term value to shareholders.

The next financial year, FY17, will be an important one for Serko 
and we look forward to working with all our stakeholders to 
deliver value for our customers, partners and shareholders.

Yours sincerely

Simon Botherway

Chairman

Darrin Grafton

Chief Executive Officer

Page 3

serko limited annual report 2016

about serko

Best rate of the day

BEST RATE  
OF THE DAY

A better way to search and  
buy hotel accommodation.

With recent changes to health and safety it’s now critical that 
organisations know where employees are staying whenever 
they are out of the office on business. However, getting 
employees to tow the party line when it comes to hotels has 
always been a big challenge for travel managers, as employees 
are happy to book flights through the mandated booking tool 
but often go off to sites like Expedia and Booking.com to book 
their accommodation. 

Employees like Expedia (etc.) because it gives them more 
options and there’s a familiarity that they like. To minimise 
what the industry terms ‘leakage’ (hotel bookings going 
outside of the defined channels) Serko has integrated content 

from Expedia, Booking.com and Wotif into Serko Online so that 
employees can still get what they want, from the branded supplier 
that they trust, without leaving the managed travel program.

With multiple suppliers inside the portal, Serko has made it 
possible for travel bookers to compare prices and availability 
from multiple providers quickly and easily. This is a very powerful 
concept that’s well proven in the leisure world, with sites like 
Trivago now having significant market share. By removing any 
incentive for employees to leave the portal, Serko has solved 
one of the most challenging problems in corporate travel.

More choice, more availability, better rates every day

COMPARE PRICES AND AVAILABILITY 
BETWEEN PROVIDERS INSTANTLY

ACCESS TO MORE THAN 12,000 PROPERTIES IN 
AUSTRALIA AND NZ FROM THE 3 LARGEST PROVIDERS

HIGHLY VISIBLE BEST RATE 
OF THE DAY ICON 

FULL CORPORATE TRAVEL 
POLICY OVERLAY 

Benefits

RAPID REDUCTION IN HOTEL LEAKAGE 
AND BETTER RISK MANAGEMENT

COST SAVINGS THROUGH IMPROVED 
SUPPLIER MANAGEMENT

REDUCED RISK OF HEALTH AND SAFETY 
LEGISLATION NON-COMPLIANCE

MORE SATISFIED EMPLOYEES WHO SPEND 
LESS TIME BOOKING AND MANAGING TRIPS

Page 4

serko limited annual report 2016

about serko

Best rate of the day

Page 5

about serko

board of directors

//  SIMON BOTHERWAY

INDEPENDENT NON-EXECUTIVE CHAIRMAN, NEW ZEALAND
Appointed 30 April 2014

Simon is based in New Zealand. He holds a BCom, as well as the US-based Chartered Financial Analyst (CFA) 
designation. Simon has extensive experience in corporate governance, banking and investment management. 
In 2002, Simon co-founded Brook Asset Management and was Chairman from 2004 to 2008. He is also a past 
President of the CFA Society of New Zealand and was a member of the CFA Asia-Pacific Advocacy Committee. 
Simon was appointed as a member of the Securities Commission in 2009 and was appointed by the New Zealand 
Government to chair the Financial Markets Authority Establishment Board in 2010.  Simon is currently also a 
Director of the Callaghan Innovation Board.

// CLAUDIA BATTEN

INDEPENDENT NON-EXECUTIVE DIRECTOR,  UNITED STATES
Appointed 30 April 2014

Claudia is based in the United States. She holds an LLB (Hons) and BCA. Claudia has been a founding member 
of two highly successful entrepreneurial ventures. Starting with Massive Incorporated, a network for advertising 
in video games, she helped pioneer ‘digital’ as a media buy. Massive was sold to Microsoft in 2006. In 2009 she 
co-founded Victors & Spoils (‘V&S’), the first advertising agency built on the principles of crowdsourcing. 
V&S was majority acquired by French holding company Havas Worldwide in 2011.

Claudia has achieved great success in the US market but remains a strong supporter of the New Zealand 
start-up scene.  Claudia was most recently appointed to run North American operations for New Zealand 
Trade &  Enterprise (NZTE), supporting New Zealand businesses as they grow internationally into that market.

// CLYDE MCCONAGHY

INDEPENDENT NON-EXECUTIVE DIRECTOR, AUSTRALIA
Appointed 30 April 2014

Clyde is based in Australia. He holds a BBus and MBA from Cranfield University (UK). Clyde is a Fellow of the 
Australian Institute of Company Directors and a Fellow of the Institute of Directors UK. He is the founder of 
Optima Boards, providing independent director and advisory services to public, private, family office and 
charitable entities around the world. Clyde has worked in publishing, media, online and technology sectors, living 
in the UK, Germany, China and Australia. He is a Director of ASX-listed technology company, Infomedia Limited, 
and a former Director of Integrated Research Limited.

// DARRIN GRAFTON

CO-FOUNDER, CEO & EXECUTIVE DIRECTOR, NEW ZEALAND
Appointed 5 April 2007

Darrin has 25 years’ experience in the travel technology industry and is highly experienced in technology 
commercialisation. Darrin had previously held senior management positions with Gullivers Travel Group 
(listed on  the Australian and New Zealand Stock Exchanges between 2004 and 2006) and Interactive 
Technologies. Darrin was awarded the NZX Hi-Tech Entrepreneur Award in 2007 and was a finalist for the 
NZ Hi-Tech Company Leader Award in 2007. In 2008, Darrin was also a finalist for EY Entrepreneur of the 
Year Award. Darrin is a member of the Institute of IT Professionals NZ, the Institute of Directors NZ and NZCDP.

// ROBERT SHAW

CO-FOUNDER, CHIEF STRATEGY OFFICER & EXECUTIVE DIRECTOR, NEW ZEALAND
Appointed 5 April 2007

Robert (Bob) has 26 years’ experience creating and commercialising technology for the travel industry. Bob has 
held a number of directorships and senior management positions in various companies, including Gullivers Travel 
Group (listed on the Australian and New Zealand Stock Exchanges between 2004 and 2006) and Interactive 
Technologies. Bob’s strengths lie in his ability to translate opportunities into successful commercial ventures 
and build the relationships necessary to see them through to fruition.

In 2008, Bob was a finalist for EY Entrepreneur of the Year Award. He is a Member of the Institute of IT 
Professionals NZ, the Institute of Directors NZ and NZCDP.

Page 6
Page 6

Serko Limited annual report 2016executive team

// TIM BLUETT

CHIEF FINANCIAL OFFICER, NEW ZEALAND
Tim is a Chartered Accountant and has a strong international background in ICT and telecommunications from 
working in the UK, the US, France, the Caribbean and New Zealand with publicly listed companies, including 
British Telecom, Equant, Cable & Wireless and Telecom New Zealand (Spark). Prior to joining Serko, Tim served in 
a number of senior leadership roles at Telecom New Zealand (now Spark) as CFO Technology & Shared Services, 
CFO Telecom Retail, and Acting Group CFO.

// PHIL BALL

CHIEF TECHNOLOGY OFFICER, NEW ZEALAND
Philip has been a cornerstone of the Serko technology story for nearly 16 years. He graduated with a Bachelor of 
Information Systems degree in 1999 and joined Serko immediately, starting as junior developer before moving up 
through the development ranks to become a senior developer. He was appointed CTO in 2013. Philip wrote much 
of the original Serko Online codebase, having started on the product in 2000. Since then he has guided the 
company’s technology strategy and now provides leadership across the technology function. He was a finalist 
for the New Zealand Software Developer of the Year Award in 2011.

// JOHN CHALLIS

CHIEF REVENUE OFFICER, SYDNEY, AUSTRALIA
John has 15 years’ experience in the Australian corporate travel industry, with operational, technology 
implementation and sales experience. John has been with Serko for seven years and in that time has managed 
the sales team to meet the demands of Serko’s growth. John specialises in market activation and technical sales 
for Asia Pacific businesses. Prior to Serko, John worked at Carlson Wagonlit Travel for seven years in various roles 
and was primarily responsible for technical online booking platform sales to Carlson Wagonlit Travel’s existing 
and prospective clients in Asia Pacific, as well as managing a team of software implementation specialists with 
a  strong focus on Serko’s solution.

// TIM NICHOLS 

CHIEF PRODUCT OFFICER, NEW ZEALAND
Tim has more than 16 years’ experience helping technology companies grow and succeed in a variety of 
international markets. Most recently, Tim spent two years in San Francisco as Vice President of Corporate for 
Endace, one of New Zealand’s technology success stories. Prior to his time in the US, Tim worked at 2degrees 
mobile where he was instrumental in defining the brand and market positioning. Tim has also spent time with 
Vodafone New Zealand, British Telecom and ‘3’ in the UK.

//TONY STANLEY

CHIEF CLIENT OFFICER, NEW ZEALAND
Tony has more than 20 years’ experience managing teams and leading profit centres in technology companies 
(10 years with the Serko product) and travel-related organisations. Tony is responsible for the Client Services 
Team at Serko where he manages Professional Services and the Customer Support Centre. Tony spent nearly 
five years at Datacom Group establishing a solid client base with multimillion dollar accounts. Prior to that 
Tony’s travel industry experience included Branch Manager of United Holidays and Operations Manager of 
Travelplan Holidays.

DARRIN GRAFTON AND ROBERT (BOB) SHAW are also part of the executive team.  
See facing page for their details.

Page 7
Page 7

          
Overview of Performance

TOTAL INCOME $14.4M UP 22% FROM PREVIOUS YEAR

  Total revenue $13.1m

  Grant income $1.3m

ADDITIONAL NOTES TO ASSIST WITH THE 
UNDERSTANDING AND INTERPRETATION OF 
THE FINANCIAL STATEMENTS (FROM PAGE 10):

TOTAL REVENUE $13.1M UP 27% FROM PREVIOUS YEAR

  Serko Online Revenue $10.9m up 49%

  Incharge Revenue $1.3m up 37%

  Billable Services Revenue $0.9m down 55%

REVENUE MIX 93% FROM RECURRING PRODUCT AND 
USAGE UP FROM 80% PREVIOUS YEAR

TRANSACTION GROWTH 54% FROM PREVIOUS YEAR

ACQUISITION OF ARNOLD 1 MAY 2015 FOR A$100K

  Revenue contribution to Serko Online $1.3m

  Transactions 16% of total

  Migration to Serko Online to complete by September 2016

EXPENSES FROM ORDINARY ACTIVITIES (EXCLUDING 
DEPRECIATION/AMORTISATION) $19.8M UP 14% FROM 
PREVIOUS YEAR

  Salaries/Remuneration $13.9m up 15%

  Other opex (excluding depreciation) $5.9m up 3%

RESEARCH AND DEVELOPMENT EXPENDITURE $6.3M UP 9%

  Internal (opex) $5.5m

  External (capex) $0.8m

EMPLOYEES 127 DECREASE OF 6 IN THE YEAR

CASH RESERVES $7.1M 

NET LOSS BEFORE TAX $5.9M DECREASED FROM 
$6.4M PREVIOUS YEAR

EBITDA1 LOSS $5.4M DECREASED FROM $5.6M 
PREVIOUS YEAR

OPERATING REVENUE

Serko Online is the main source of revenue. This is predominantly 
invoiced to Travel Agent resellers on a monthly basis for the 
total transactions generated from the online travel bookings 
made by their end user customer base. Revenue is made up of 
per transaction fees, ancillary services fees, includes contracted 
minimum payments where applicable and is stated net of 
volume-related rebates and discounts.

Serko Incharge is an Expense Management application that 
allows registered users of corporate customers to process travel 
and expense claims for accounting and reimbursement. Revenues 
are derived from a combination of fees for active users, registered 
users and reports processed.

Billable service revenues are derived from customised software 
development undertaken on behalf of customers. The basis of 
charging can vary depending on the contractual terms with 
the customer, which may specify time and materials, capped 
or fixed pricing. 

EXPENSES FROM ORDINARY ACTIVITIES

The classifications of Expenses included in the statement of 
comprehensive income are as follows:
 • Selling and Marketing Expenses comprise all direct costs of 

sale that are not people or salary related.

 • Remuneration and Benefits are the total costs of employees 
and contractors engaged within the business during the 
financial year, including gross salary, additional payroll taxes, 
superannuation and KiwiSaver, bonuses, commissions and the 
value of any share-based remuneration or awards.

 • Administration Expenses are other general overheads and 
operating costs, including depreciation and amortisation 
charges.

 • Other Expenses comprise direct technology costs, including 

hosting.

1  EBITDA is a non GAAP measure representing Earnings or Losses before Interest 
(net Finance income/cost), Tax, Depreciation, Amortisation and Impairments.

SELECTED OPERATIONAL METRICS

Total Revenue Growth (%) 

Revenue Growth – Online Booking Services (%)

Operating Costs (excl depreciation & amortisation) growth (%) 

No. of transactions (indexed, where FY13=100)

Transaction growth

Product/Recurring revenue as % total revenue

Employees (number at end of year) 

Average Revenue per Full-time equivalent (NZ$’000)

FY16

27%

49%

14%

275

54%

93%

127

101

FY15

55%

62%

105%

179

45%

80%

133

94

FY14

39%

12%

62%

123

23%

71%

87

100

FY13

27%

41%

35%

100

35%

84%

47

119

Research and Development Costs – Expense and Capex (NZ $000)

6,268

5,762

3,387

2,340

Page 8

serko limited annual report 2016FINANCIAL METRICS

NZD $’000

Operating Revenue

Serko Online

Serko Incharge

Services

Other Income

TOTAL INCOME

 FY16  ACT 
AUDITED

 FY15  ACT 
AUDITED

 CHANGE % 

13,122 

10,916 

1,252 

954 

1,296 

10,361 

7,342 

911 

2,109 

1,413 

14,418 

11,775 

27%

49%

37%

-55%

-8%

22%

14%

3%

8%

Operating Expenses (exc D&A)

(19,784)

(17,324)

(5,366)

(5,549)

(5,943)

(6,433)

7,980

5,748

EBITDA (loss)1

Net Loss Before Tax

Working Capital2

REVENUE TREND

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FY13

FY14

FY15

FY16

   Serko Online 

   Incharge

  Services

ONLINE BOOKING TREND

Notes:

1  EBITDA is a non GAAP measure representing Earnings 

or Losses before Interest (net Finance income/cost), Tax, 
Depreciation, Amortisation and Impairments. 

Management use EBITDA as a measure of performance as 
it is a useful indicator and approximation of operating net 
cash flow in a given period. It excludes expenses or cash flows 
connected with investment, taxation or capitalisation.

2  Working Capital is defined as net current assets. Current assets 

(including cash) less current liabilities. 

“REVENUE MIX 93% RECURRING”

In this chart recurring revenues comprise product 
revenues (i.e. Serko Online and Serko Incharge), and 
non-recurring revenues comprise Billable Services.

Please refer to the notes on the opposite page for a 
description of each of those revenue categories.

“TRANSACTION GROWTH 
54% IN FY16 AND 40% 
CAGR3 SINCE FY13“

FY13

FY14

FY15

FY16

3  Compound annual growth rate.

Page 9

 
 
 
 
 
 
 
 
 
 
 
serko limited annual report 2016

Financials

FINANCIAL
STATEMENTS

Independent auditor’s report

Statement of comprehensive income

Statement of changes in equity

Statement of financial position

Statement of cash flows

Notes to the financial statements

Page 10

12

13

14

15

16

17–42

Page 11

statements, whether due to fraud or error. In making those risk 
assessments, we have considered the internal control relevant to 
the entity’s preparation and fair presentation of the financial 
statements in order to design audit procedures that are 
appropriate in the circumstances, but not for the purpose of 
expressing an opinion on the effectiveness of the entity’s internal 
control. An audit also includes evaluating the appropriateness of 
accounting policies used and the reasonableness of accounting 
estimates, as well as evaluating the overall presentation of the 
financial statements. 

We believe we have obtained sufficient and appropriate audit 
evidence to provide a basis for our audit opinion. 

We provide taxation advice and other assurance services to 
the Group. We have no other relationship with, or interest in, 
the Group. 

Partners and employees of our firm may deal with the Group on 
normal terms within the ordinary course of trading activities of 
the business of the Group.

OPINION

In our opinion, the financial statements on pages 13 to 42 present 
fairly, in all material respects, the financial position of the 
Group as at 31 March 2016 and the financial performance and cash 
flows of the Group for the year then ended in accordance with 
New Zealand Equivalents to International Financial Reporting 
Standards and International Financial Reporting Standards.

25 May 2016

Auckland

Independent Auditor’s Report

To the Shareholders of Serko Limited

REPORT ON THE FINANCIAL STATEMENTS

We have audited the group financial statements of Serko Limited 
and its subsidiaries (“the Group”) on pages 13 to 42, which 
comprise the statement of financial position of the Group as at 
31 March 2016, and the statement of comprehensive income, 
statement of changes in equity and statement of cash flows for 
the year then ended of the Group, and a summary of significant 
accounting policies and other explanatory information. 

This report is made solely to the company’s shareholders, as a 
body. Our audit has been undertaken so that we might state to 
the company’s shareholders those matters we are required to 
state to them in an auditor’s report and for no other purpose. To 
the fullest extent permitted by law, we do not accept or assume 
responsibility to anyone other than the company and the 
company’s shareholders as a body, for our audit work, for this 
report, or for the opinions we have formed.

DIRECTORS’ RESPONSIBILITY FOR THE FINANCIAL 
STATEMENTS

The directors are responsible on behalf of the company for the 
preparation and fair presentation of the financial statements in 
accordance with New Zealand Equivalents to International 
Financial Reporting Standards and International Financial 
Reporting Standards, and for such internal control as the directors 
determine is necessary to enable the preparation of financial 
statements that are free from material misstatement, whether 
due to fraud or error. 

AUDITOR’S RESPONSIBILITY

Our responsibility is to express an opinion on the financial 
statements based on our audit. We conducted our audit in 
accordance with International Standards on Auditing (New 
Zealand). These auditing standards require that we comply with 
relevant ethical requirements and plan and perform the audit to 
obtain reasonable assurance about whether the financial 
statements are free from material misstatement. 

An audit involves performing procedures to obtain audit evidence 
about the amounts and disclosures in the financial statements. 
The procedures selected depend on our judgement, including the 
assessment of the risks of material misstatement of the financial 

Page 12

performanceSerko Limited annual report 2016 
Statement of comprehensive income
FOR THE YEAR ENDED 31 MARCH 2016

Revenue

Other Income

Total revenue & other income

Expenses from ordinary activities

Selling and marketing expenses

Remuneration & benefits

Administration expenses

Other expenses

Finance income

Finance costs

Loss before income tax

Income tax expense

Net loss for the period

Other comprehensive income/(loss) to be reclassified  
to profit or loss in subsequent periods (net of tax)

Movement in foreign currency reserve

Total comprehensive loss for the year

Loss for the year attributable to: 
Equity holders of the parent

Total comprehensive loss for the year attributable to: 
Equity holders of the parent

Earnings per share

NOTES

GROUP

4

4

5

5

5

6

2016

$

2015

$

13,121,566

10,361,202

1,296,264

1,413,182

14,417,830

11,774,384

(1,267,001)

(988,848)

(13,940,662)

(12,020,829)

(4,405,230)

(4,690,503)

(1,122,431)

(368,672)

(20,735,324)

(18,068,852)

430,140

209,382

(55,832)

(348,218)

(5,943,186)

(6,433,304)

(290,930)

(114,031)

(6,234,116)

(6,547,335)

(41,721)

144,247

(6,275,837)

(6,403,088)

(6,234,116)

(6,547,335)

(6,275,837)

(6,403,088)

 • Basic profit (loss) for the year attributable to ordinary equity holders of the parent

 • Diluted  profit (loss) for the year attributable to ordinary equity holders of the parent

21

21

 $(0.10)

 $(0.10)

 $(0.10)

 $(0.10)

The accompanying notes form part of these financial statements.

Page 13

Statement of changes in equity
FOR THE YEAR ENDED 31 MARCH 2016

NOTE

CONTRIBUTED 
EQUITY 

SHARE-BASED 
PAYMENT 
RESERVE

FOREIGN 
CURRENCY 
RESERVE

ACCUMULATED 
LOSSES

$

$

$

$

TOTAL

$

GROUP

Balance as at 1 April 2015

Net loss for the period

Other comprehensive income/(loss) to be 
reclassified to profit or loss in subsequent 
periods (net of tax)

Total comprehensive loss for the year

Transactions with owners

Issue of share capital

Cancellation of shares in Salary 
Sacrifice Scheme

Cost of equity issued

Share-based payments

Interest on convertible notes

15

15

15

15

17,603,575

370,875

148,606

(10,212,663)

7,910,393

–

–

–

8,096,000

(9,900)

(504,866)

–

–

–

–

–

–

–

–

516,873

–

–

(6,234,116)

(6,234,116)

(41,721)

–

(41,721)

(41,721)

(6,234,116)

(6,275,837)

–

–

–

–

–

–

–

–

–

–

8,096,000

(9,900)

(504,866)

516,873

–

Balance as at 31 March 2016

25,184,809

887,748

106,885

(16,446,779)

9,732,663

Balance as at 1 April 2014

Net loss for the period

Other comprehensive income/(loss) to be 
reclassified to profit or loss in subsequent 
periods (net of tax)

Total comprehensive loss for the year

Transactions with owners

Convertible notes issued accounted in equity

Transfer of notes to share capital

Issue of share capital

Cost of equity issued

Share-based payments

Interest on convertible notes

15

15

15

15

15

239,835

–

–

–

156,644

(396,479)

19,244,848

(1,641,274)

–

–

–

–

–

–

–

–

–

–

370,875

–

4,359

(3,661,972)

(3,417,778)

–

(6,547,335)

(6,547,335)

144,247

–

144,247

144,247

(6,547,335)

(6,403,088)

–

–

–

–

–

–

–

–

–

–

–

156,644

(396,479)

19,244,848

(1,641,274)

370,875

(3,356)

(3,356)

Balance as at 31 March 2015

17,603,575

370,875

148,606

(10,212,663)

7,910,393

The accompanying notes form part of these financial statements.

Page 14

performanceSerko Limited annual report 2016Statement of financial position
AS AT 31 MARCH 2016

Current assets

Cash at bank and on hand

Receivables

Derivative financial instruments

Non-current assets

Property, plant and equipment

Intangible assets 

Total assets

Current liabilities

Trade and other payables

Income tax payable

Interest-bearing loans and borrowings

Non-current liabilities

Deferred tax liability

Trade and other payables

Interest-bearing loans and borrowings

Total liabilities

Equity

Contributed equity

Share-based payment reserve

Foreign currency reserve

Retained earnings – accumulated (deficit)

Total equity

Total equity and liabilities

NOTES

GROUP

2016

$

2015

$

11

7

8

9

10

12

14

6

12

14

15

15

7,117,622

4,486,952

3,968,520

3,417,736

5,405

116,828

11,091,546

8,021,516

612,679

997,278

1,439,224

1,287,342

2,051,903

2,284,620

13,143,449

10,306,136

2,556,927

1,662,352

314,884

344,133

180,736

314,038

3,215,944

2,157,126

57,860

136,982

–

194,842

60,311

174,202

4,104

238,617

3,410,786

2,395,743

25,184,809

17,603,575

887,748

106,885

370,875

148,606

(16,446,779)

(10,212,663)

9,732,663

7,910,393

13,143,449

10,306,136 

For and on behalf of the Board who authorised these financial statements for issue on 25 May 2016.

Simon Botherway 
Chairman 

Darrin Grafton
Chief Executive Officer

The accompanying notes form part of these financial statements.

Page 15

  
 
 
 
NOTE

GROUP

2016

$

2015

$

12,464,132

9,435,812

78,178

180,576

1,381,800

1,529,836

(213,877)

(59,436)

(18,161,444)

(17,282,736)

(34,754)

(392,550)

34,008

(49,300)

(4,451,957)

(6,637,798)

(64,760)

(655,634)

(677,676)

(782,695)

(742,436)

(1,438,329)

8,096,000

17,514,738

(470,128)

(1,361,911)

–

–

(1,819,270)

(780,000)

7,625,872

13,553,557

2,431,479

5,477,430

199,191

4,486,952

(48,965)

(941,513)

7,117,622

4,486,952

11

7,117,622

4,486,952

7,117,622

4,486,952

Statement of cash flows
FOR THE YEAR ENDED 31 MARCH 2016

Cash flows from operating activities

Receipts from customers

Interest received

Receipts from grants

Taxation (paid)/refund received

Payments to suppliers and employees

Interest payments

Net GST refunded (paid)

Net cash flows used in operating activities

Cash flows from investing activities

Purchase of property, plant and equipment

Purchase of intangibles

Net cash flows used in investing activities

Cash flows from financing activities

Share issue

Cost of new share issue

Repayment of shareholder loans

Repayment of loans

Net cash flows from financing activities

Net increase (decrease) in total cash

Net foreign exchange difference

Cash and cash equivalents at beginning of period

Cash and cash equivalents at end of period

Cash and cash equivalents comprises the following:

Cash at bank and on hand

The accompanying notes form part of these financial statements.

Page 16

performanceSerko Limited annual report 2016Notes to the financial statements
FOR THE YEAR ENDED 31 MARCH 2016

1  CORPORATE INFORMATION

c)  Statement of compliance

The financial statements of Serko Limited (‘the company’) and 
subsidiaries (‘the group’) were authorised for issue in accordance 
with a resolution of directors.

The company is a limited liability company domiciled and 
incorporated in New Zealand under the Companies Act 1993. Its 
registered office is at Unit 14d, 125 The Strand, Parnell, Auckland.

The group is involved in the provision of computer software 
solutions for corporate travel. The group is headquartered in 
Auckland, New Zealand.

2  SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

The principal accounting policies applied in the preparation of 
these consolidated financial statements are set out below and 
within this notes section. These policies have been consistently 
applied to all the years presented, unless otherwise stated.

a)  Basis of preparation

The financial statements have been prepared in accordance with 
generally accepted accounting practice in New Zealand and the 
requirements of the Companies Act 1993. The financial statements 
have been prepared on a historical cost basis, modified by the 
revaluation of certain assets and liabilities as identified in specific 
accounting policies.

The group is required to report in accordance with Tier 1 for-profit 
accounting standards. The financial statements are presented in 
New Zealand dollars and all values are rounded to the nearest 
dollar unless stated otherwise.

b)  Going Concern

The directors have carefully considered the ability of the group 
to continue to operate as a going concern for at least the next 
12 months from the date the financial statements are authorised 
for issue. It is the conclusion of the directors that the group will 
continue to operate as a going concern and the financial 
statements have been prepared on that basis. In reaching their 
conclusion, the directors have considered the following factors:
 • The $8.1m capital raise completed between December 2015 

and February 2016 provides a sufficient level of headroom to 
help support the business for at least the next twelve months

 • The FY17 budget has been prepared to achieve monthly 
break-even and positive net cash flow by the end of the 
financial year

 • The directors have made due enquiry into the appropriateness 

of the assumptions underlying the budgetary forecasts

 • In approving the FY17 budget, the directors have considered 

detailed contingency plans presented by the management that 
can be implemented in the event that adverse variances in 
performance versus budget exceed certain thresholds.

A number of significant judgements have been made in preparing 
the budget for FY17, the most significant relate to the timing and 
level of uptake of demand for new products and services that are 
expected to launch or grow significantly during the year. However, 
in view of the contingencies and risk mitigations that have been 
identified, the directors consider there is a reasonable expectation 
that the group can continue to operate as a going concern for the 
foreseeable future.

The financial statements have been prepared in accordance 
with NZ GAAP. They comply with New Zealand equivalents 
to International Financial Reporting Standards and 
International Financial Reporting Standards, as appropriate 
for profit-oriented entities.

d)  New accounting standards and interpretations

NZ IFRS standards that have recently been issued or amended but 
are not yet effective and have not been adopted by the Group are:

NZ IFRS 9 Financial Instruments, effective for accounting periods 
beginning on or after 1 January 2017 is replacing NZ IAS39 
Financial Instruments: Recognition and Measurement.

NZ IFRS 15 Revenue Recognition, effective for accounting periods 
beginning on or after 1 January 2018.

NZ IFRS 16 Leases, effective for accounting periods beginning on 
or after 1 January 2019.

The group is still assessing the impact of the above standards 
issued and not yet effective and the current impact is not known.

e)  Basis of consolidation

The consolidated financial statements comprise the financial 
statements of Serko Limited and subsidiaries as at and for the 
year ended 31 March each year.

Control is achieved when the group is exposed, or has rights, 
to variable returns from its involvement with the investee and 
has the ability to affect those returns through its power over the 
investee. Specifically, the group controls an investee if and only 
if the group has:
 • Power over the investee (i.e. existing rights that give it the 

current ability to direct the relevant activities of the investee
 • Exposure, or rights, to variable returns from its involvement 

with the investee

 • The ability to use its power over the investee to affect its returns.

When the group has less than a majority of the voting or similar 
rights of an investee, the group considers all relevant facts 
and circumstances in assessing whether it has power over an 
investee, including:
 • The contractual arrangement with the other vote holders of 

the investee

 • Rights arising from other contractual arrangements
 • The group’s voting rights and potential voting rights.

The group reassesses whether or not it controls an investee 
if facts and circumstances indicate there are changes to one 
or more of the three elements of control. Consolidation of a 
subsidiary begins when the group obtains control over the 
subsidiary and ceases when the group loses control of the 
subsidiary. Assets, liabilities, income and expenses of a subsidiary 
acquired or disposed of during the year are included in the 
financial statements from the date the group gains control 
until the date the group ceases to control the subsidiary.

Page 17

A change in the ownership interest of a subsidiary, without a loss 
of control, is accounted for as an equity transaction. If the group 
loses control over a subsidiary, it:
 • Derecognises the assets (including goodwill) and liabilities 

of the subsidiary

 • Derecognises the carrying amount of any non-controlling 

interests

 • Derecognises the cumulative translation differences recorded 

in equity

 • Recognises the fair value of the consideration received
 • Recognises the fair value of any investment retained
 • Recognises any surplus or deficit in profit or loss
 • Reclassifies the parent’s share of components previously 

recognised in other comprehensive income to profit or loss or 
retained earnings, as appropriate, as would be required if the 
group had directly disposed of the related assets or liabilities.

The acquisition of subsidiaries is accounted for using the 
acquisition method of accounting. The acquisition method of 
accounting involves recognising at acquisition date, separately 
from goodwill, the identifiable assets acquired, liabilities assumed 
and any non-controlling interest in the acquiree. The identifiable 
assets acquired and liabilities assumed are measured at their 
acquisition date fair values. Acquisition-related costs are 
expensed as incurred and recognised in profit or loss.

The difference between the above items and the fair value of the 
consideration is recorded as either goodwill or gain on bargain 
purchase. After initial recognition, goodwill is measured at cost 
less any accumulated impairment losses. For the purpose of 
impairment testing, goodwill acquired in a business combination 
is, from the acquisition date, allocated to each of the group’s 
cash-generating units expected to benefit from the combination, 
irrespective of whether other assets or liabilities of the acquiree 
are assigned to those units.

Goodwill is tested annually for impairment, or immediately if 
events or changes in circumstances indicate that it might be 
impaired, and carried at cost less accumulated impairment 
losses. Impairment losses on goodwill are not reversed.

Any gain on bargain purchase is recognised immediately on 
acquisition to profit and loss.

Inter-company transactions, balances and unrealised gains and 
losses on transactions between group companies are eliminated.

Non-controlling interests are allocated their share of comprehensive 
income after tax in the statement of comprehensive income and 
are presented within equity in the consolidated statement of 
financial position, separately from the equity of the owners of 
the parent.

f)  Foreign currency translation

I) FUNCTIONAL AND PRESENTATION CURRENCY

Items included in these financial statements are measured using 
the currency of the primary economic environment in which the 
group operates (‘the functional currency’). These financial 
statements are presented in New Zealand dollars, which is the 
group’s presentation and functional currency.

II) TRANSACTIONS AND BALANCES

Transactions in foreign currencies are initially recorded in the 
functional currency by applying the exchange rates ruling at 
the date of the transaction. Monetary assets and liabilities 
denominated in foreign currencies are retranslated at the rate of 
exchange ruling at balance date. Non-monetary items measured 
in terms of historical cost in a foreign currency are translated 
using the exchange rate as at the date of the initial transaction. 
Non-monetary items measured at fair value in a foreign currency 
are translated using the exchange rates at the date when the fair 
value was determined.

Foreign exchange gains and losses resulting from the settlement 
of such transactions and from the translation at year end exchange 
rates of monetary assets and liabilities denominated in foreign 
currencies, are recognised in profit or loss.

g)  Financial instruments

Financial assets in the scope of NZ IAS 39 Financial Instruments: 
Recognition and Measurement are classified as either loans and 
receivables or available-for-sale financial assets. When financial 
assets are recognised initially they are measured at fair value plus 
directly attributable transaction costs. The group determines the 
classification of its financial assets on initial recognition and, 
when allowed and appropriate, re-evaluates this designation 
at each financial year end.

I) LOANS AND RECEIVABLES

Loans and receivables are non-derivative financial assets with 
fixed or determinable payments that are not quoted in an active 
market. They arise when the group provides money, goods or 
services directly to a debtor with no intention of selling the 
receivable. Such assets are subsequently carried at amortised 
cost using the effective interest method. Gains and losses are 
recognised in profit or loss when the loans and receivables are 
derecognised or impaired, as well as through the amortisation 
process.

The group’s loans and receivables comprise trade receivables, 
loans and GST receivable.

The group has no financial assets classified as available for sale.

II) FINANCIAL LIABILITIES

Financial liabilities are classified as ‘other financial liabilities’. 
Other financial liabilities, including borrowings, are initially 
measured at fair value, net of transaction costs. Other financial 
liabilities are subsequently measured at amortised cost using the 
effective interest method, with interest expense recognised on an 
effective interest method. 

The effective interest method calculates the amortised cost of 
a financial liability and allocates the interest expense over the 
relevant period. The effective interest rate is the rate that exactly 
discounts estimated future cash payments through the expected 
life of the financial liability or, where appropriate, a shorter period 
to the net carrying amount of the liability.

Financial liabilities are classified as current liabilities unless the 
group has an unconditional right to defer settlement of the 
liability for at least 12 months after balance date.

Page 18

performanceSerko Limited annual report 2016III) IMPAIRMENT OF FINANCIAL ASSETS

h)  Borrowing costs

The group assesses, at each reporting date, whether there is 
objective evidence that a financial asset or a group of financial 
assets is impaired. A financial asset or a group of financial assets 
is deemed to be impaired if there is objective evidence of 
impairment as a result of one or more events that has occurred 
since the initial recognition of the asset (an incurred ‘loss event’) 
and that loss event has an impact on the estimated future cash 
flows of the financial asset or the group of financial assets that 
can be reliably estimated. Evidence of impairment may include 
indications that the debtors or a group of debtors is experiencing 
significant financial difficulty, default or delinquency in interest or 
principal payments, the probability that they will enter bankruptcy 
or other financial reorganisation and observable data indicating 
that there is a measurable decrease in the estimated future cash 
flows, such as changes in arrears or economic conditions that 
correlate with defaults.

IV) FINANCIAL ASSETS CARRIED AT AMORTISED COST

For financial assets carried at amortised cost, the group first 
assesses whether objective evidence of impairment exists 
individually for financial assets that are individually significant 
or collectively for financial assets that are not individually 
significant. If the group determines that no objective evidence 
of impairment exists for an individually assessed financial asset, 
whether significant or not, it includes the asset in a group of 
financial assets with similar credit risk characteristics and 
collectively assesses them for impairment. Assets that are 
individually assessed for impairment and for which an impairment 
loss is, or continues to be, recognised are not included in a 
collective assessment of impairment.

If there is objective evidence that an impairment loss has been 
incurred, the amount of the loss is measured as the difference 
between the asset’s carrying amount and the present value of 
estimated future cash flows (excluding future expected credit 
losses that have not yet been incurred). The present value of 
the estimated future cash flows is discounted at the financial 
asset’s original effective interest rate. If a loan has a variable 
interest rate, the discount rate for measuring any impairment 
loss is the current effective interest rate (EIR).

The carrying amount of the asset is reduced through the use of 
an allowance account and the loss is recognised in profit or loss. 
Interest income continues to be accrued on the reduced carrying 
amount and is accrued using the rate of interest used to discount 
the future cash flows for the purpose of measuring the impairment 
loss. The interest income is recorded as finance income in the 
income statement. Loans, together with the associated allowance, 
are written off when there is no realistic prospect of future recovery 
and all collateral has been realised or has been transferred to the 
group. If, in a subsequent year, the amount of the estimated 
impairment loss increases or decreases because of an event 
occurring after the impairment was recognised, the previously 
recognised impairment loss is increased or reduced by adjusting 
the allowance account. If a write-off is later recovered, the 
recovery is credited to finance costs in the income statement.

Borrowing costs directly attributable to the acquisition, 
construction or production of a qualifying asset are capitalised 
as part of the cost of that asset. A qualifying asset is one that 
takes six months or longer to prepare for its intended use or sale. 
Other borrowing costs are expensed when incurred.

i)  Other taxes

Revenues, expenses and assets are recognised net of the amount 
of GST except where the GST incurred on a purchase of goods and 
services is not recoverable from the taxation authority, in which 
case the GST is recognised as part of the cost of acquisition of the 
asset or as part of the expense item as applicable. All receivables 
and payables are stated GST inclusive.

The net amount of GST recoverable from, or payable to, the 
taxation authority is included as part of receivables or payables 
in the statement of financial position.

Commitments and contingencies are disclosed net of the amount 
of GST recoverable from, or payable to, the taxation authority.

3  SIGNIFICANT ACCOUNTING JUDGEMENTS, ESTIMATES 
AND ASSUMPTIONS

The preparation of the group’s consolidated financial statements 
requires management to make judgements, estimates and 
assumptions that affect the reported amounts of revenues, 
expenses, assets and liabilities, and the accompanying disclosures.

Judgements

In the process of applying the group’s accounting policies, 
management has made the following judgements, which have 
the most significant effect on the amounts recognised in the 
consolidated financial statements.

SHARE-BASED PAYMENTS

The group measured the fair value of the first tranche of shares 
granted under the restricted share plan in June 2014 to employees 
using the listing price (Initial Public Offering on 24 June 2014) 
of the shares when granted. Management considered this a 
reasonable basis of fair value, given that the grant date and 
listing date were concurrent. The fair value applied to subsequent 
shares granted under the restricted share plan is the volume 
weighted average price (VWAP) of shares traded in the previous 
20 trading days preceding the date of grant. Vesting of the shares 
is reviewed periodically to determine that the assumptions around 
vesting dates and employees who have left or joined the group are 
still valid.

DEVELOPMENT COSTS

Development costs of a project are capitalised in accordance 
with the accounting policy. Initial capitalisation of costs is based 
on management’s judgement that technological and economic 
feasibility is confirmed, usually when a product development 
project has reached a defined milestone according to an 
established project management model. In determining the 
amounts to be capitalised, management makes assumptions 
regarding the expected future cash generation of the project, 
discount rates applied and the expected period of benefits. 
At 31 March 2016, the carrying amount of capitalised development 
costs was $407,019 (2015: $85,526).

This amount includes significant investment in the development 
of an innovative mobile application for Serko’s corporate travel 
platform and a small to medium enterprise (SME) application.

Page 19

FUNCTIONAL CURRENCY

I) REVENUE FROM TRANSACTION AND USAGE FEES

The group periodically reviews the functional currency for 
reporting purposes. Based on the assessment of the NZ IAS21 
criteria, management believes that there is sufficient justification 
for the continued use of NZD as the functional currency. The key 
factors behind this conclusion are:

a)  Serko is NZX listed and has raised capital in NZD

b)  Research and development grant funding is in NZD

c)  NZD is the main currency for labour, operating cost and 

capital expenditure.

Revenue from transaction and usage fees is recorded at the 
time travel or expense transactions are processed through 
Serko’s platforms.

II) REVENUE FROM INSTALLATION SERVICES

Revenue from a contract to provide installation services is 
recognised by reference to the stage of completion of the 
contract at balance date.  When the contract outcome cannot 
be estimated reliably, revenue is recognised only to the extent 
of expenses recognised that are recoverable.

IMPAIRMENT OF INTANGIBLE OR NON-FINANCIAL ASSETS

III) INTEREST REVENUE

Management reviews the carrying value of intangible and 
non-financial assets on an annual basis and in accordance 
with NZ IAS 36. Consideration is placed on a number of factors, 
depending on the specific asset in question, which may include 
discounted cash flow forecasts, the ability to continue to generate 
discrete cash flow and returns, any changes or anticipated changes 
in the business or product circumstances and the nature of the 
events that originally gave rise to the recognition of any non-
financial assets. Further details are disclosed in note 10 of the 
financial statements in respect of the specific adjustments and 
entries reflected in the 2016 financial year.

4  REVENUE & OTHER INCOME

Revenue is recognised and measured at the fair value of the 
consideration received or receivable to the extent it is probable 
that the economic benefits will flow to the group and the revenue 
can be reliably measured. Revenue is disclosed net of credit notes, 
rebates and discounts.

Revenue is recognised as interest accrues using the effective 
interest method. This is a method of calculating the amortised 
cost of a financial asset and allocating the interest income over 
the relevant period using the effective interest rate, which is 
the rate that exactly discounts estimated future cash receipts 
through the expected life of the financial asset to the net carrying 
amount of the financial asset.

IV) GOVERNMENT GRANTS

When the grant relates to an expense item, it is recognised 
as income over the periods necessary to match the grant on a 
systematic basis to the costs it is intended to compensate. When 
the grant relates to an asset, the fair value is credited to deferred 
income and is released to profit or loss over the expected useful 
life of the relevant asset by equal annual instalments.

NOTE

GROUP

2016

2015

11,829,990

8,145,613

965,034

2,065,894

326,542

149,695

13,121,566

10,361,202

13

1,296,264

1,413,182

1,296,264

1,413,182

Revenue – transaction and usage fees

Revenue – installation services

Other

Total operating revenue

Other income

Government grants

Page 20

performanceSerko Limited annual report 20165  EXPENSES

Operating loss before taxation includes the following expenses:

Auditor remuneration and advisory fees

Bad and doubtful debts written off

Amortisation of intangibles

Impairment of intangibles

Depreciation

Rental and operating lease expenses

Employee & contractor remuneration

Contributions to defined contribution plans

Share-based payment expenses

IPO-related costs

Other operating expenses

Expenses from ordinary activities

NOTES

GROUP

2016

2015

7

10

10

9

15

99,197

–

486,369

219,521

245,819

658,413

471,813

14,867

273,166

–

185,045

427,747

12,714,653

11,270,807

496,076

516,873

–

342,905

370,875

482,728

5,298,403

4,228,900

20,735,324

18,068,852

Research expenses (excluding capitalised development costs)

5,513,973

5,148,637

Research expenditure includes all reasonable expenditure associated with R&D activities that does not give rise to an intangible asset. 
R&D expenses include employee & contractor remuneration related to these activities.

Research expenditure includes expenditure that meets the definition of research expenditure as defined in NZ IAS 38.

Finance income and expenses includes:

Finance income

– Interest received

– Dividends received

– Foreign exchange (gains)/losses – net

Total finance income

Finance expenses

Foreign exchange losses – net

Interest expense

Other finance expenses

Total finance expenses

Total finance income and expenses

117,260

1,035

311,845

208,712

670

–

430,140

209,382

–

(196,046)

(55,088)

(744)

(121,320)

(30,852)

(55,832)

(348,218)

374,308

(138,836)

Page 21

5  EXPENSES – CONTINUED

AUDITOR REMUNERATION

The directors of Serko Limited appointed Ernst & Young as the auditor of the group for the year ended 31 March 2016.

Amounts received or due and receivable by:

Ernst & Young

– Audit of financial statements

– Other assurance-related services (a)

Total audit fees

– Tax services (b)

– Advisory services (c)

Total non-audit fees

GROUP

2016

2015

58,450

11,298

69,748

29,449

–

29,449

53,350

106,000

159,350

82,213

230,250

312,463

(a) Other assurance-related services include services for research and development assurance procedures and half year agreed upon procedures (2015: IPO statutory 

audit fees and research and development assurance procedures).  

(b)  Tax services relate to compliance and other advisory services. 

(c)  Advisory services include transaction advisory services related to the IPO in 2015.

6  INCOME TAX

Current tax assets and liabilities for the current period are 
measured at the amount expected to be recovered from or paid to 
the taxation authorities based on the current period’s taxable 
income. The tax rates and tax laws used to compute the amount 
are those that are enacted or substantively enacted at the 
reporting date.

Current income tax relating to items recognised directly in equity 
is recognised in equity and not in the statement of comprehensive 
income. Management periodically evaluates positions taken in the 
tax returns with respect to situations in which applicable tax 
regulations are subject to interpretation and establishes 
provisions where appropriate.

Deferred income tax is provided on all temporary differences at 
the balance sheet date between the tax bases of assets and 
liabilities and their carrying amounts for financial reporting purposes.

Deferred income tax liabilities are recognised for all taxable 
temporary differences:
 • except for a deferred income tax liability arising from the initial 

recognition of goodwill;

 • except where the deferred income tax liability arises from the 

initial recognition of an asset or liability in a transaction that is 
not a business combination and, at the time of the transaction, 
affects neither the accounting profit nor taxable profit or loss.

Deferred income tax assets are recognised for all deductible 
temporary differences and unused tax losses, to the extent that 
it is probable that taxable profit will be available against which 
the deductible temporary differences can be utilised. The carry-
forward of unused tax losses can be utilised except where the 
deferred income tax asset relating to the deductible temporary 
difference arises from the initial recognition of an asset or liability 
in a transaction that is not a business combination and, at the 
time of the transaction, affects neither the accounting profit nor 
taxable profit or loss.

The carrying amount of deferred income tax assets is reviewed at 
each balance date and reduced to the extent that it is no longer 
probable that sufficient taxable profit will be available to allow all 
or part of the deferred income tax asset to be utilised.

Deferred income tax assets and liabilities are measured at the tax 
rates that are expected to apply to the year when the asset is 
realised or the liability is settled, based on tax rates (and tax laws) 
relevant to the appropriate tax jurisdiction that have been 
enacted or substantively enacted at the balance date.

Page 22

performanceSerko Limited annual report 2016 
 
 
 
 
 
 
 
 
 
 
 
 
Statement of comprehensive income

Current income tax

Current income tax charge/(credit)

Adjustments in respect of previous years

Deferred income tax

Origination and reversal of temporary differences

Adjustments in respect of previous years

Income tax expense reported in the statement of comprehensive income

The prima facie tax payable on profit before income tax is reconciled to the income tax expense as 
follows:

Accounting profit (loss) before income tax

At the statutory income tax rate of 28% (2015: 28%) 

– Non-deductible items

– Adjustments in respect of current income tax of previous years

– Chinese branch tax

– Foreign tax credits not utilised

– Future income tax benefit, not recognised

– Effect of tax on overseas subsidiaries at different rate

At effective income tax rate of:

GROUP

2016

2015

272,483

198,842

87,215

–

359,698

198,842

(2,451)

(84,811)

(66,318)

(68,769)

290,930

–

(84,811)

114,031

(5,943,186)

(6,433,304)

(1,664,092)

(1,801,325)

82,711

20,898

62,369

12,949

17,250

22,739

11,155

1,768,250

1,859,076

7,846

290,930

-4.90%

5,136

114,031

-1.77%

Page 23

6  INCOME TAX – CONTINUED

Deferred income tax

Deferred income tax at 31 March relates to the following:

GROUP

Deferred income tax liabilities recognised

Intangibles

Unrealised foreign exchange

Deferred income tax asset recognised

Employee entitlements

Net deferred tax asset/(liability) recognised

Deferred income tax asset not recognised

Employee entitlements

Long term incentive fair value adjustment

Accruals

Allowance for impairment

Deferred revenue

Tax losses available to be carried forward and offset 
against future income

Total deferred tax asset not recognised

2016

2015

STATEMENT 

STATEMENT OF 

STATEMENT 

STATEMENT OF 

OF FINANCIAL 

COMPREHENSIVE 

OF FINANCIAL 

COMPREHENSIVE 

POSITION

INCOME

POSITION

INCOME

29,316

(65,780)

38,915

2,451

(19,996)

226,993

(11,204)

(15,765)

(2,051)

177,977

(71,161)

(65,780)

79,081

(57,860)

103,249

340,986

28,000

2,080

13,416

487,731

3,778,906

4,266,637

(100,477)

–

40,166

(60,311)

123,245

113,993

39,204

17,845

15,467

309,754

2,591,362

2,901,116

63,833

–

20,978

84,811

47,603

113,993

4

(16,536)

23,673

168,737

The ability to carry losses forward is subject to confirmation by taxation authorities.

Page 24

performanceSerko Limited annual report 20167  RECEIVABLES

Receivables are recognised initially at fair value and subsequently measured at amortised cost using the effective interest method, 
less provision for impairment.

Collectibility of receivables is reviewed on an ongoing basis. Debts that are known to be uncollectible are written off when identified. 
A provision for impairment of receivables is established when there is objective evidence that the group will not be able to collect all 
amounts due according to the original terms of the receivable, changes in credit quality and past default experience.

The impairment, and any subsequent movement including recovery, is recognised in the statement of comprehensive income.

Trade receivables

Allowance for impairment

Trade receivables (net)

GST receivable

Prepayments

nuTravel Loan receivable

Other loans

Total receivables

FOREIGN CURRENCY RISK

The carrying amounts of the group’s receivables are denominated in the following currencies:

New Zealand dollars

Australian dollars

Singapore dollars

US dollars

Indian rupees

NOTE

GROUP

2016

2015

3,338,565

2,774,993

(7,429)

(63,733)

3,331,136

2,711,260

53,753

248,587

335,044

–

19,745

352,605

292,416

41,710

3,968,520

3,417,736

17

1,759,658

1,549,407

1,744,784

1,493,119

–

382

458,837

374,828

5,241

–

3,968,520

3,417,736

ALLOWANCE FOR IMPAIRMENT LOSS

Trade receivables are non-interest bearing and are generally on 30–60-day terms. A provision for impairment loss is recognised where 
there is objective evidence that an individual trade receivable is impaired. No impairment loss has been recognised (2015: $14,867) by 
the group in the current year. No individual amount within the impairment allowance is material.

At 31 March, the ageing analysis of trade receivables is as follows:

TOTAL

0 – 30 DAYS

31 – 60 DAYS

61 – 90 DAYS

91+ DAYS

2016 group 

2015 group 

3,338,565

2,697,473

2,774,993

2,236,358

247,045

228,182

83,145

204,744

310,901

105,708

Group receivables over 60 days of $394,046 (2015: $310,452) include a provision for impairment of $7,429. The balance of $386,617 is not 
considered impaired as amounts outstanding are in accordance with agreed payment plans and payment record of the customers concerned.

NUTRAVEL LOAN RECEIVABLE

On 9 April 2014 an interest-bearing loan to nuTravel Technology Solutions LLC of US$200,000 was assigned by Financial Equities Limited 
to Serko Limited in return for an interest-bearing loan repayable on receipt of the loan receivable. The loan expires on 30 June 2016. 
Financial Equities Limited is a company associated with directors Robert Shaw and Darrin Grafton.

Page 25

8  FINANCIAL INSTRUMENTS

DERIVATIVE FINANCIAL INSTRUMENTS

The group uses derivatives in the form of forward exchange contracts (FECs) to reduce the risk that movements in the exchange rate 
will affect the group’s New Zealand dollar cash flows. Such derivative financial instruments are initially recognised at fair value on the 
date on which a derivative contract is entered into and are subsequently remeasured at fair value. Derivatives are carried as financial 
assets when the fair value is positive and as financial liabilities when the fair value is negative.

FAIR VALUE HEDGES

The change in fair value of a hedging derivative is recognised in the statement of comprehensive income as finance costs. The change in 
fair value of the hedged item attributable to the risk hedged is recorded as part of the carrying value of the hedged item and is also 
recognised in the statement of comprehensive income as finance costs.

The following table presents the group’s foreign currency forward exchange contracts measured at fair value:

GROUP

2016

2015

Current:

Foreign currency forward exchange contracts

5,405

116,828

Contractual amounts of forward exchange contracts outstanding were as follows:

Purchase commitments forward exchange contracts

4,163,003

1,745,638

Derivative Financial Instruments have been determined to be within level 2 of the fair value hierarchy. Foreign currency forward 
exchange contracts have been fair valued using published market foreign exchange rates.

9  PROPERTY, PLANT AND EQUIPMENT

All items of property, plant and equipment are recorded at cost less accumulated depreciation and impairment. Initial cost includes 
purchase consideration and those costs attributable to bringing the asset to the location and condition necessary for its intended use. 
Where an item is self-constructed, its construction cost includes the cost of materials, direct labour and an appropriate proportion of 
production overheads.

Subsequent expenditure relating to an item of property, plant and equipment is added to its gross carrying amount when such 
expenditure either increases the future economic benefits beyond its existing service potential, or is necessarily incurred to enable future 
economic benefits to be obtained, and if that expenditure would have been included in the initial cost of the item had it been incurred at 
that time. The carrying amount of any replaced part is derecognised.

All other repairs and maintenance expenditure is recognised in profit or loss as incurred.

Depreciation is calculated on a straight-line basis over the estimated useful life of the asset. The residual value of assets is reviewed 
and adjusted if appropriate at each balance date. The following estimates have been used:
 • Leasehold improvements 
 • Furniture and fittings 
 • Computer equipment 

8.5 – 80.4%

17.5 – 67%

7%

I) IMPAIRMENT

The carrying values of property, plant and equipment are reviewed for impairment when events or changes in circumstances indicate the 
carrying value may not be recoverable.

If any such indication exists and where the carrying values exceed the estimated recoverable amount, the assets are written down to 
their recoverable amounts.

Page 26

performanceSerko Limited annual report 20169  PROPERTY, PLANT AND EQUIPMENT – CONTINUED

II) DISPOSAL

An item of property, plant and equipment is derecognised upon disposal or when no further future economic benefits are expected from 
its use or disposal. Any gain or loss arising on derecognition of the asset (calculated as the difference between the net disposal proceeds 
and the carrying amount of the asset) is included in profit or loss in the year the asset is derecognised.

GROUP 2016

Cost or valuation

Balance at 1 April 2015

Additions

Disposals

Currency translation

Balance at 31 March 2016

Depreciation

Balance at 1 April 2015

Depreciation expense

Disposals

Currency translation

Balance at 31 March 2016

Net carrying amount

GROUP 2015

Cost or valuation

Balance at 1 April 2014

Additions

Disposals

Currency translation

Balance at 31 March 2015

Depreciation

Balance at 1 April 2014

Depreciation expense

Disposals

Currency translation

Balance at 31 March 2015

Net carrying amount

LEASEHOLD 
IMPROVEMENT

FURNITURE  
& FITTINGS 

COMPUTER 
EQUIPMENT

TOTAL

529,469

14,617

377,010

6,833

480,132

34,877

1,386,611

56,327

(250,618)

(42,364)

(130,976)

(423,957)

2,865

1,891

3,676

8,432

296,333

343,370

387,710

1,027,413

69,844

35,122

99,968

44,204

219,521

166,493

389,333

245,819

(56,473)

(38,584)

(129,593)

(224,649)

239

48,732

247,601

574

106,162

237,208

3,418

259,839

127,870

4,231

414,734

612,679

228,348

302,636

–

(1,515)

170,694

207,140

–

(824)

177,570

302,562

–

576,612

812,338

–

(2,339)

529,469

377,010

480,132

1,386,611

42,128

27,767

–

(51)

69,844

459,625

52,128

48,079

–

(239)

99,968

277,042

110,322

109,199

–

–

219,521

260,611

204,578

185,045

–

(290)

389,333

997,278

The net book value of assets held under finance leases is $2,719 (2015: $10,877).

Tangible assets per security

Tangible assets per security are expressed in cents; prior year was previously reported in dollars.

GROUP

2016

2015

CENTS

CENTS

0.95

1.59

Page 27

10  INTANGIBLES

Intangible assets acquired separately or in a business combination 
are initially measured at cost. The cost of an intangible asset 
acquired in a business combination is its fair value as at the 
date of acquisition. Following initial recognition, intangible assets 
are carried at cost less any accumulated amortisation and any 
accumulated impairment losses. Costs related to internally 
generated intangible assets, excluding capitalised development 
costs, are not capitalised and expenditure is recognised in profit 
or loss in the year in which the expenditure is incurred.

The useful lives of intangible assets are assessed to be either 
finite or indefinite. Intangible assets with finite lives are amortised 
over the useful life and tested for impairment whenever there 
is an indication that the intangible asset may be impaired. 
The amortisation period and the amortisation method for an 
intangible asset with a finite useful life is reviewed at least at 
each financial year end. Changes in the expected useful life or 
the expected pattern of consumption of future economic benefits 
embodied in the asset are accounted for prospectively by changing 
the amortisation period or method, as appropriate, which is a 
change in accounting estimate. The amortisation expense on 
intangible assets with finite lives is recognised in profit or loss.

Intangible assets with indefinite useful lives are tested for 
impairment annually either individually or at the cash-generating 
unit level. Such intangibles are not amortised. An intangible asset 
with an indefinite useful life is reviewed each reporting period 
to determine whether indefinite life assessment continues to be 
supportable. If not, the change in the useful life assessment from 
indefinite to finite is accounted for as a change in an accounting 
estimate and is thus accounted for on a prospective basis.

Gains or losses arising from derecognition of an intangible asset 
are measured as the difference between the net disposal proceeds 
and the carrying amount of the asset and are recognised in profit 
or loss when the asset is derecognised.

A summary of the policies applied to the group’s intangible assets 
is as follows:

Computer Software

– finite, amortised on a straight-line 

basis 40 – 60%

Capitalised software 
development costs

– finite, amortised on 5 years straight-line

Incharge software

– finite, amortised on 3 years straight-line

Customer contracts

– finite, amortised on 3 years straight-line

Key employee retention – finite, amortised on 3 years straight-line

RESEARCH AND DEVELOPMENT

Research costs are expensed as incurred.

An intangible asset arising from development expenditure on an 
internal project is recognised only when the group can demonstrate 
the technical feasibility of completing the intangible asset so that 
it will be available for use or sale, its intention to complete and its 
ability to use or sell the asset. Also, how the asset will generate 
future economic benefits, the availability of resources to complete 
the development and the ability to measure reliably the 
expenditure attributable to the intangible asset during its 
development. Following initial recognition of the development 
expenditure, the cost model is applied requiring the asset to be 
carried at cost less any accumulated amortisation and impairment 
losses. Any expenditure capitalised is amortised over the period 
of expected benefit from the related project.

Intangible assets under development at balance date are 
recorded as capital work in progress and are not subject to 
amortisation.

Impairment of non-financial assets

Intangible assets that have an indefinite useful life are not subject 
to amortisation and are tested annually for impairment or more 
frequently if events or changes in circumstances indicate that 
they might be impaired. Other assets are tested for impairment 
whenever events or changes in circumstances indicate that the 
carrying amount may not be recoverable.

An impairment loss is recognised for the amount by which 
the asset’s carrying amount exceeds its recoverable amount. 
Recoverable amount is the higher of an asset’s fair value less 
costs to sell and value in use. For the purposes of assessing 
impairment, assets are grouped at the lowest levels for which 
there are separately identifiable cash inflows that are largely 
independent of the cash inflows from other assets or groups of 
assets (cash-generating units).

Non-financial assets other than goodwill that suffered impairment 
are tested for possible reversal of the impairment whenever 
events or changes in circumstances indicate that the impairment 
may have reversed.

Page 28

performanceSerko Limited annual report 2016GOODWILL

KEY EMPLOYEE 
RETENTION

CUSTOMER 
CONTRACTS

DEVELOPMENT 
– WORK IN 
PROGRESS

COMPUTER 
SOFTWARE

TOTAL

171,025

33,261

–

15,235

219,521

–

–

219,521

–

219,521

–

71,261

–

–

6,348

77,609

29,395

25,611

–

2,619

57,625

19,984

305,402

110,869

85,526

558,154

–

(236,661)

27,206

–

1,013,183

1,646,397

110,416

236,661

17,230

812,700

–

66,019

443,477

407,019

1,377,491

2,525,116

125,978

143,298

–

11,222

280,498

162,979

–

–

–

–

–

203,681

317,460

–

7,107

359,055

486,369

219,521

20,948

528,248

1,085,893

407,019

849,242

1,439,224

GROUP 2016

Cost

Balance at 1 April 2015

Additions

Transfer of cost

Currency translation

Balance at 31 March 2016

Amortisation and impairment

Balance at 1 April 2015

Amortisation

Impairment

Currency translation

Balance at 31 March 2016

Net carrying amount

GROUP 2015

Cost

Balance at 1 April 2014

182,529

76,054

325,945

Additions

Transfer of cost

Currency translation

Balance at 31 March 2015

Amortisation and impairment

Balance at 1 April 2014

Amortisation

Impairment

Currency translation

Balance at 31 March 2015

–

–

(11,504)

171,025

–

–

–

–

–

Net carrying amount

171,025

–

–

(4,793)

71,261

6,275

23,516

–

(396)

29,395

41,865

82,650

530,979

(528,103)

290,557

207,534

528,103

957,735

738,513

–

–

–

(20,543)

–

(13,011)

(49,851)

305,402

85,526

1,013,183

1,646,397

26,890

100,783

–

(1,695)

125,978

179,424

–

–

–

–

–

55,888

148,867

–

89,053

273,166

–

(1,074)

(3,164)

203,681

359,055

85,526

809,502

1,287,342

During the year the goodwill arising from the acquisition of Incharge and Arnold was impaired. The goodwill was related to the deferred 
tax liability recognised on acquisition, and does not accurately reflect the true value of the businesses acquired.   

Page 29

 
 
 
 
 
 
11  CASH AT BANK AND ON HAND

Cash and short-term deposits in the statement of financial position comprise cash at bank, and in hand, short-term highly liquid 
investments with an original maturity of three months or less.

Cash at bank – New Zealand dollar balances

Cash at bank – foreign currency balances

FOREIGN CURRENCY RISK

The carrying amounts of the group’s cash at bank and on hand are denominated in the following currencies

New Zealand dollars

Australian dollars

US dollars

Indian rupees

12  TRADE AND OTHER PAYABLES

EMPLOYEE BENEFITS

GROUP

2016

2015

5,812,458

2,925,176

1,305,164

1,561,776

7,117,622

4,486,952

5,810,278

2,925,176

1,265,606

1,561,679

39,558

2,180

97

–

7,117,622

4,486,952

Liabilities for wages and salaries, including non-monetary benefits, long service leave and annual leave expected to be settled within 
12 months of the reporting date are recognised in respect of employees’ services up to the reporting date. They are measured at the 
amounts expected to be paid when the liabilities are settled.

Liabilities for wages and salaries that are not expected to be settled within 12 months are measured at the present value of the 
estimated future cash outflows to be made by the group in respect of services provided by employees up to the reporting date.

POST-EMPLOYMENT BENEFITS

Contributions made on behalf of eligible employees to defined contribution funds are recognised in the period they are incurred. 
The defined contribution funds receive fixed contributions from the group whose legal or constructive obligation is limited to these 
contributions only.

TRADE AND OTHER PAYABLES

Trade payables and other payables are carried at amortised cost and represent liabilities for goods and services provided to the group 
prior to the end of the financial year that are unpaid and arise when the group becomes obliged to make future payments in respect of 
the purchase of these goods and services.

Trade payables

Accrued expenses

Lease incentive

Holiday pay accrual

Total trade and other payables

Disclosed as:

Current

Non-current

Page 30

GROUP

2016

2015

847,779

1,039,578

174,202

632,350

565,076

565,244

266,076

440,159

2,693,909

1,836,555

2,556,927

1,662,353

136,982

174,202

2,693,909

1,836,555

performanceSerko Limited annual report 201613  GOVERNMENT GRANTS

Government grants are received for direct reimbursement of expenses to assist with research and development of software solutions to 
improve service delivery and develop new enhancements to existing platforms.

There are no unfulfilled conditions or contingencies attached to these grants.

14  INTEREST-BEARING LOANS AND BORROWINGS

Current

Financial equities loan payable

Obligations under finance leases

Leasehold fitout loan

Non-current

Obligations under finance leases

Leasehold fitout loan

NOTE

GROUP

2016

2015

17

335,044

292,416

9,089

–

6,451

15,171

344,133

314,038

–

–

–

–

4,104

4,104

During the current and prior years, there were no defaults or breaches on any of the loans.

In the prior year the bank loan of $780,000 to finance the acquisition of assets of Incharge Pty Limited was fully repaid.

Related party loans from shareholders were repaid in the prior year. Shareholders issued a demand for interest in the prior year 
of $40,841. The loans were unsecured.

The leasehold fitout loan was repaid during the year.

Finance leases are secured over the assets specified in the leases.

Page 31

15  EQUITY

Ordinary share capital is recognised at the fair value of the consideration received. Transaction costs relating to the listing of new 
ordinary shares and the simultaneous sale and listing of existing shares are allocated to those transactions on a proportional basis.

Transaction costs relating to the sale and listing of existing shares are not considered costs of an equity instrument as no equity 
instrument is issued and consequently, costs are recognised as an expense in the statement of comprehensive income when incurred. 
Transaction costs relating to the issue of new share capital are recognised directly in equity as a reduction of the share proceeds received.

GROUP

GROUP

2016

2015

2016

2015

Ordinary shares and Share-Based Payments

Share capital at beginning of year

17,974,450

$

$

–

NUMBER OF 

NUMBER OF 

SHARES

SHARES

62,699,382

16,660

Shares issued for the benefit of convertible note holders

Shares issued to management paid up prior to IPO

Subdivision of shares prior to IPO

Issue of shares pursuant to IPO

–

–

–

–

156,644

1,000

241,505

17,000,000

–

–

–

–

Issue of shares pursuant to institutional capital placement

8,000,000

Issue of shares pursuant to Share Purchase Plan (SPP) placement

96,000

–

–

9,523,809

114,277

Issue of new shares in lieu of advisory fees

Issue of share options to non-exec directors

Convertible notes converted to shares at IPO

Issue of new shares to staff via Salary Sacrifice Scheme

Issue of new shares to employees via Restricted Share Scheme

Cancellation of shares under Salary Sacrifice Scheme

–

–

–

–

516,873

(9,900)

363,400

80,758

1,325,000

157,300

290,117

565,874

1,180,564

–

(9,000)

Transaction costs for issue of new shares

(504,866)

(1,641,274)

–

Share capital at end of year

26,072,557

17,974,450

72,894,342

62,699,382

Convertible notes

Convertible notes at beginning of year

Convertible notes issued during the year

Convertible notes converted to shares

Convertible notes at end of year

Total equity at end of year

–

–

–

–

239,835

156,644

(396,479)

–

–

–

–

–

5,902

217

(6,119)

–

26,072,557

17,974,450

72,894,342

62,699,382

In the current year an institutional capital placement was completed in December 2015, which raised an additional $8m of issued capital. 
In addition, a SPP placement was completed in February 2016, which raised an additional $96,000 of issued capital. 

In the current year the group issued 271,352 shares under the Restricted Share Scheme (RSS). In respect of the RSS, as at 31 March, 41,662 
restricted shares had been allocated to key management personnel and 229,690 allocated to other Serko employees. At 31 March 2016, 
466,936 restricted shares remain unallocated. 

In the prior year the group raised $17 million of issued capital via an Initial Public Offering and concurrent listing on the NZX Main Board 
on 24 June 2014. 

In the prior year the group issued 143,000 shares under a Salary Sacrifice Scheme (SSS) and 1,180,564 under a Restricted Share Scheme 
(RSS). In respect of the RSS, 775,000 restricted shares had been allocated to key management personnel and 246,650 allocated to 
other Serko employees. In the prior year 158,914 shares remained unallocated.

Page 32

217

–

43,492,498

15,454,545

–

–

330,364

590,909

1,490,625

143,000

–

–

–

–

–

–

performanceSerko Limited annual report 201616  COMMITMENTS

The determination of whether an arrangement is, or contains, a lease is based on the substance of the arrangement and requires an 
assessment of whether the fulfilment of the arrangement is dependent on the use of a specific asset or assets and the arrangement 
conveys a right to use the asset.

A distinction is made between finance leases, which effectively transfer from the lessor to the lessee substantially all the risks and 
benefits incidental to ownership, and operating leases under which the lessor effectively retains substantially all such risks and benefits.

I) FINANCE LEASES

Finance leases, which transfer to the group substantially all the risks and benefits incidental to ownership of the leased item, are 
capitalised at the inception of the lease at the fair value of the leased asset or, if lower, at the present value of the minimum lease 
payments. Lease payments are apportioned between the finance charges and reduction of the lease liability so as to achieve a 
constant rate of interest on the remaining balance of the liability. Finance charges are recognised as an expense in profit or loss.

II) OPERATING LEASES

Operating lease payments are recognised as an expense in profit or loss on a straight-line basis over the lease term. Operating lease 
incentives are recognised as a liability when received and subsequently reduced by allocating lease payments between rental expense 
and reduction of the liability.

a) Operating lease commitments

No later than one year

Later than one year and not later than five years

Later than five years

b) Finance lease commitments

No later than one year

Later than one year and not later than five years

Later than five years

Total minimum lease payments

Less amounts representing finance charges

Present value of minimum lease payments

GROUP

2016

2015

432,148

426,825

1,104,908

1,529,367

–

–

1,537,056

1,956,192

8,198

–

–

8,198

(274)

7,924

9,837

8,198

–

18,035

(1,226)

16,809

The group entered into a new operating lease agreement related to the head office in Auckland, NZ after balance date.

17  RELATED PARTIES

a)  Subsidiaries

The consolidated financial statements include the financial statements of Serko Limited and subsidiaries as listed in the following table:

NAME

BALANCE DATE

2016

2015

2016

2015

% EQUITY INTEREST

INVESTMENT (PARENT) $

Serko Australia Pty Limited

Travelog World for Windows Pty Limited

Serko Trustee Limited

Serko India Private Limited

Serko Investments Limited

31 March

31 March

31 March

31 March

31 March

100%

0%

100%

99%

100%

100%

0%

100%

99%

100%

1,247

–

100

2,118

100

3,565

1,247

–

100

2,118

100

3,565

Page 33

Serko Australia Pty Limited’s principal business is the marketing and support of travel booking software solutions supplied by Serko 
Limited. This entity has been consolidated based on audited management accounts for the year ended 31 March each year. In the prior 
year the company sold its shares in Travelog World for Windows Pty Limited (dormant company) for consideration of $10 to Empeiria 
Limited. Empeiria Limited is a company associated with directors Robert Shaw and Darrin Grafton.

Serko Trustee Limited was incorporated in the prior year to hold the shares issued to key management and staff in the Restricted Share 
Scheme and Salary Sacrifice Scheme in trust until vesting.

Serko India Private Limited was incorporated on 18 February 2015 as a subsidiary for the Indian-based operations.

Serko Investments was incorporated on 5 November 2014 as a holding company. It holds 1% of the shares in Serko India Private Limited.

b)  Transactions with related parties

The following table provides the total amount of transactions that have been entered into with related parties, excluding key 
management and director remuneration.

NOTE

14

Other related parties

Financial Equities Limited

Simon Botherway – Chairman

Clyde McConaghy – Non-executive Director

Claudia Batten– Non-executive Director

Total

PURCHASES
 FROM RELATED 
PARTIES

INTEREST 
TO RELATED 
PARTIES

AMOUNTS OWED 
TO RELATED 
PARTIES

AMOUNTS OWED 
BY RELATED 
PARTIES

$

$

$

$

2016

2015

2016

2015

2016

2015

2016

2015

2016

2015

–

–

70,000

64,167

60,406

54,252

60,406

54,252

190,812

172,671

20,334

24,780

335,044

292,416

–

–

–

–

–

–

–

–

–

–

–

–

20,334

24,780

335,044

292,416

–

–

–

–

–

–

–

–

–

–

Non-executive directors provide services to Serko in their capacity as non-executive directors and have a service agreement with a 
specified amount of fees payable per annum. 

On 9 April 2014 an interest-bearing loan to nuTravel Technology Solutions LLC of US$200,000 was assigned by Financial Equities Limited 
to Serko Limited in return for an interest-bearing loan repayable on receipt of the loan receivable. The loan expires on 30 June 2016. 
Financial Equities Limited is a company associated with directors Robert Shaw and Darrin Grafton.

Page 34

performanceSerko Limited annual report 201617  RELATED PARTIES – CONTINUED

c)  Key management remuneration

Short-term benefits employees (*)

Post-employment benefits

Total compensation

GROUP

2016

2015

2,125,202

1,706,825

87,213

2,212,415

54,594

1,761,419

(*) Key management personnel includes the executive management team, sales management team and the executive directors in their 
capacity as Chief Executive Officer and Chief Strategy Officer.

d)  Terms and conditions of transactions with related parties

Outstanding balances at year end are unsecured and settlement occurs in cash.

For the year ended 31 March 2016, the group has not made any allowance for impairment loss relating to amounts owed by related 
parties (2015: $nil). An impairment assessment is undertaken each financial year by examining the financial position of the related party 
and the market in which the related party operates to determine whether there is objective evidence that a related party receivable is 
impaired. When such objective evidence exists, the group recognises an allowance for the impairment loss.

18  RECONCILIATION OF OPERATING PROFIT TO NET CASH INFLOW FROM OPERATING ACTIVITIES

Net loss after tax

Add non-cash items

Amortisation

Impairment

Depreciation

Loss on property, plant and equipment disposal

Interest on shareholder loans

Increase/(decrease) in deferred tax

Loss/(gain) on foreign exchange transactions

Shares taken in lieu of advisory fees

Share-based compensation

Add/(less) movements in working capital items

Increase in receivables excl loans

(Increase)/decrease in derivative financial instruments

Increase in trade and other payables

Increase in income tax

Less items classified as financing activity

Interest on convertible notes

Net cash flow from operating activities

GROUP

2016

2015

(6,234,116)

(6,547,335)

486,369

273,166

219,521

245,819

199,308

–

–

185,045

–

–

(2,451)

(84,812)

(112,654)

–

97,417

82,591

516,873

370,875

(4,681,331)

(5,623,053)

(549,866)

(1,076,199)

111,423

533,666

134,151

(116,828)

51,028

130,610

229,374

(1,011,389)

–

(3,356)

(4,451,957)

(6,637,798)

Page 35

19  FINANCIAL RISK MANAGEMENT OBJECTIVES AND POLICIES

The group’s principal financial instruments comprise cash at bank, bank overdrafts, receivables, payables and loans.

The group manages its exposure to key financial risks, including currency risk, in accordance with the group’s financial risk management 
policy. The objective of the policy is to support the delivery of the group’s financial targets whilst protecting future financial security.

Group capital consists of share capital and retained earnings. To maintain or adjust the capital structure, the group may adjust amounts 
of dividends paid to shareholders, return capital to shareholders, issue new shares or amend capital spending plans.

The main risks arising from the group’s financial instruments are foreign currency, interest, credit and liquidity risk. The group uses different 
methods to measure and manage different types of risks to which it is exposed. These include monitoring levels of exposure to foreign 
exchange risk and assessments of market forecasts for foreign exchange. Ageing analyses and monitoring of specific credit allowances 
are undertaken to manage credit risk. Liquidity risk is monitored through the development of future rolling cash flow forecasts.

The Board reviews and agrees policies for managing each of these risks as summarised below.

Risk exposures and responses

INTEREST RATE RISK

The group has exposure to interest rate risk to the extent it borrows funds at fixed and floating interest rates. The risk specifically relates 
to the variability of interest rates and the impact this will have on the group’s financial results. The group manages its cost of borrowing 
by placing limits on the proportion of borrowings at floating rate and the proportion of fixed rate borrowing repriced in any year.

At balance date this year and prior year, the group did not have any financial liabilities exposed to variable interest rate risk.

LIQUIDITY RISK

Liquidity risk represents the group’s ability to meet its financial obligations on time. In terms of managing its liquidity risk, the group 
generates sufficient cash flows from its operating activities and holds sufficient cash reserves to meet its obligations arising from its 
financial liabilities and has credit lines in place to cover potential shortfalls. 

The following table sets out the contractual cash flows for all financial liabilities settled on a gross cash flow basis.

CONTRACTUAL 
CASH FLOWS

6 MONTHS  
OR LESS

6 – 12 MONTHS

1 – 2 YEARS

2 – 5 YEARS

MORE THAN  
5 YEARS

GROUP – 2016

Accounts payable

Overdraft

Bank loans

2,519,707

2,519,707

–

–

–

–

Related party loans

335,044

335,044

Convertible notes

Leasehold fitout 

Finance leases

GROUP – 2015

Accounts payable

Overdraft

Bank loans

–

–

–

–

9,089

5,453

2,863,840

2,860,204

3,636

3,636

1,570,478

1,570,478

–

–

–

–

Related party loans

292,416

292,416

Convertible notes

Leasehold fitout 

Finance leases

–

19,275

6,451

–

7,586

3,226

1,888,620

1,873,706

Page 36

–

–

–

–

–

–

–

–

–

–

–

7,585

3,225

10,810

–

–

–

–

–

–

–

–

–

–

–

–

–

4,104

–

4,104

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

performanceSerko Limited annual report 201619  FINANCIAL RISK MANAGEMENT OBJECTIVES AND POLICIES – CONTINUED

CURRENCY RISK

The group has exposure to foreign exchange risk as a result of transactions denominated in foreign companies. The risk specifically 
relates to the variability of foreign exchange rates for the currencies the group trades in and the impact this has on the group’s financial 
results. The majority of the group’s trading activities occur in New Zealand dollars, however, sales to overseas customers are transacted 
in United States and Australian dollars.

Refer to notes 7 and 11 for further details on the group’s foreign currency denominated accounts receivable and cash balances.

The following table summarises the sensitivity to foreign currency exchange rate movements. A sensitivity of +/- 15% (2015: +/- 15%) has 
been selected owing to exchange rate volatility observed.

FOREIGN CURRENCY RISK

-15%

CARRYING 

AMOUNT

POST-TAX 

PROFIT

$

$

EQUITY

$

+15%

POST-TAX 

PROFIT

$

EQUITY

$

1,305,164

1,868,577

165,833

244,153

165,833

244,153

(122,572)

(122,572)

(180,461)

(180,461)

(175,726)

(28,343)

(28,343)

20,949

20,949

2,998,015

381,643

381,643

(282,084)

(282,084)

1,561,776

1,575,913

198,437

199,713

198,437

199,713

(175,726)

(22,328)

(22,328)

(146,671)

(147,614)

16,503

(146,671)

(147,614)

16,503

2,961,963

375,822

375,822

(277,782)

(277,782)

GROUP – 2016

Foreign exchange balances

Cash at bank

Trade receivables

Trade payables

Net exposure

Group – 2015

Foreign exchange balances

Cash at bank

Trade receivables

Trade payables

Net exposure

CREDIT RISK

Credit risk arises from the financial assets of the group, which comprise cash and cash equivalents, trade receivable and other receivables. 
The group’s exposure to credit risk arises from potential default of the counterparty, with a maximum exposure equal to the carrying 
amount of these instruments. Exposure at balance date is addressed in each applicable note.

The group does not hold any credit derivatives to offset its credit exposure.

The group trades only with recognised, creditworthy third parties and, as such, collateral is not requested. Receivable balances are 
monitored on an ongoing basis with the result that the group’s exposure to bad debts is not significant.

At reporting date 100% (2015: 100%) of the group’s cash and cash equivalents was with one bank. The group has no other concentrations 
of credit risk.

Page 37

20  SEGMENT INFORMATION

The board of directors and senior management team monitors the results of the group’s operations as a whole for the purpose of 
making decisions about resource allocation and performance assessment and therefore the Board has determined the group is a single 
reportable segment.

Revenues are derived from installation and configuration projects and through the provision of support and maintenance, however, 
these activities are not independent of the principal activity of the group, being the provision of software solutions for the management 
and administration of corporate travel bookings. 

GEOGRAPHIC INFORMATION

New Zealand

Australia

India

Singapore

US

Other

Total Operating Revenue 

Other Income

Grant Income

Total Revenue & Other Income

GROUP

2016

2015

615,562

674,930

12,228,852

9,501,347

166,961

23,965

47,006

39,220

116,951

14,593

20,450

32,931

13,121,566

10,361,202

1,296,264

1,413,182

14,417,830

11,774,384

New Zealand and Australia geographic information has been restated in the prior year. The total operating revenue has not changed.

As required under IFRS 8 Serko is required to report on major customers making up more than 10% of the revenue for the year. Under this 
disclosure Serko advises that 1 customer made up more than 10% of the revenue for the group. This customer accounted for $3,581,932 
of the revenue for the year ended 31 March 2016. 

Receivables as part of the segmental revenue above

New Zealand

Australia

India

Singapore

US

Other

Allowance for impairment as part of trade receivables above

New Zealand

Australia

India

Singapore

US

Other

The revenue information above is based on the locations of the customers.

NON-CURRENT OPERATING ASSETS

New Zealand

Australia

Non-current assets for this purpose consist of property, plant and equipment and intangible assets.

Page 38

77,462

215,946

2,772,346

2,130,848

88,860

3,820

36,099

5,553

62,114

3,496

–

3,715

2,984,140

2,416,119

–

–

7,429

–

–

–

26,937

2,988

12,406

–

–

–

7,429

42,331

1,767,149

284,754

1,731,537

553,083

2,051,903

2,284,620

performanceSerko Limited annual report 201621  EARNINGS PER SHARE (EPS)

Basic EPS amounts are calculated by dividing the loss for the year, attributable to ordinary equity holders of the parent, by the weighted 
average number of ordinary shares outstanding during the year.

Diluted EPS amounts are calculated by dividing the loss attributable to ordinary equity holders of the parent by the weighted average 
number of ordinary shares outstanding during the year, plus the weighted average number of shares that would be issued on conversion 
of all of the dilutive potential ordinary shares into ordinary shares.

The following reflects the income and share data used in the basic and diluted EPS computations:

Loss attributable to ordinary equity holders of the parent

Continuing operations

Discontinued operations

Basic earnings per share

Issued ordinary shares (refer note 15)

Weighted average of issued ordinary shares

Basic earnings per share (dollars)

Diluted earnings per share

Weighted average of issued ordinary shares

Adjusted for redeemable preference shares and share options

Weighted average of issued ordinary shares for diluted earnings per share

Diluted earnings per share (dollars)

2016

$

2015

$

(6,234,116)

(6,547,335)

–

–

(6,234,116)

(6,547,335)

2016

2015

NUMBER

NUMBER

72,894,342

62,699,382

64,737,767

62,699,382

(0.10)

(0.10)

64,737,767

62,699,382

–

 – 

 64,737,767 

 62,699,382 

(0.10)

(0.10)

There have been no other transactions involving ordinary shares or potential ordinary shares between the reporting date and the date 
of authorisation of these financial statements.

Page 39

22  SHARE-BASED PAYMENTS

Employees of the group receive remuneration at the Board’s discretion in the form of share-based payment transactions, where services 
are provided as consideration for the receipt of equity instruments.

The cost of share-based payment transactions are recognised, together with a corresponding increase in equity, over the period in which 
the service conditions are fulfilled. The cumulative expense recognised for share-based transactions at each reporting date, until the 
vesting date, reflects the extent to which the vesting period has expired and the group’s best estimate of the number of equity instruments 
that will ultimately vest. The expense or credit for a period represents the movement in cumulative expenses recognised at the 
beginning and end of that period.

No expense is recognised for awards that do not ultimately vest except where vesting is conditional upon a market condition.

Employee Restricted Share Plan

The Serko Limited Employee Restricted Share Plan (RSP) was introduced for selected executives and employees of the group. 
Under the RSP, ordinary shares in Serko Limited are issued to a trustee, Serko Trustee Limited, a wholly-owned subsidiary, and allocated 
to participants, on grant date, using funds lent to them by the company.

The price for each share issued during the year under the RSP is the higher of the market price of the share on the date on which the 
shares are allocated or the invitation price.

Under the RSP, shares are beneficially owned by the participants. The length of retention period before the shares vest is between one 
and three years. If the individual is still employed by the group at the end of this specific period, the employee is awarded a cash bonus 
that must be used to repay the loan and shares are then transferred to the employee. The number of shares awarded is determined by 
the Remuneration Committee of the Board. The weighted average grant date fair value of restricted shares issued during the year was 
$0.95 (2015: $1.10) and was determined by the volume weighted average price (VWAP) of shares traded in the previous 20 trading days 
preceding the date of grant. The group has no legal or constructive obligation to repurchase the shares or settle the RSP for cash.

Unvested shares at 1 April

Granted

Forfeited

Vested

Unvested shares at 31 March – allocated to employees

Forfeited shares not yet reallocated – held by trustee

Unallocated shares – held by trustee

Total

Percentage of total ordinary shares

Ageing of unvested shares

Vest within one year

Vest after one year

Total

2016

1,021,650

2015

–

271,352

1,031,605

(13,500)

(4,000)

(9,955)

–

1,275,502

1,021,650

23,455

443,481

9,955

148,959

1,742,438

1,180,564

2.4%

1.9%

536,364

–

1,206,074

1,180,564

1,742,438

1,180,564

The number of shares awarded pursuant to the RSP does not equal the number of shares created for the scheme, as the scheme had an 
allocated pool of shares upon set up and forfeited shares are held in the trust and reissued.

Page 40

performanceSerko Limited annual report 2016Share Appreciation Rights

The group’s non-executive directors are granted share appreciation rights (SARs), settled by way of a non recourse loan. The SARs vest 
when the directors continue to be employed as non executive directors at the vesting date. The contractual term of the SARs is three years.

The following table lists the inputs to the model used for the SAR plan at the time of grant:

Dividend yield (%)

Expected volatility (%)

Risk-free interest rate (%)

Expected life of share options/SARs (years)

Weighted average share price ($)

Model used

2016

n/a

n/a

n/a

n/a

n/a

2015

0.00

20.00

3.50

2.5

1.10

Black Scholes

The expected life of the SARs is based on historical data and current expectations and is not necessarily indicative of exercise patterns 
that may occur. The expected volatility reflects the assumption that the historical volatility over a period similar to the life of the options 
is indicative of future trends, which may not necessarily be the actual outcome.

Movements during the year

Outstanding at 1 April 2015

Granted during the year

Forfeited during the year

Exercised during the year

Expired during the year

Outstanding at 31 March 2016

Exercisable at 31 March 2016

2016

2015

NUMBER

WAEP

NUMBER

WAEP

590,909

–

–

–

–

590,909

590,909

–

1.10

–

–

–

1.10

1.10

–

590,909

–

–

–

590,909

590,909

–

1.10

–

–

–

1.10

1.10

Page 41

 
23  ACQUISITIONS

* On 1 May 2015 Serko Australia Pty Limited acquired the assets of Arnold Travel Technology Pty Limited, an Australian online corporate 
travel booking business, from the Expedia Group Inc.

The fair values of the identifiable assets of Arnold Travel Technology Pty Limited as at the date of acquisition, denominated in Australian 
dollars are:

Customer contracts

Goodwill

Deferred tax liability

Consideration transferred:

Cash paid

Net cash paid on acquisition

AU$

100,000

30,000

(30,000)

100,000

100,000

100,000

As part of the acquisition, Serko Australia Pty Limited had related redundancy costs for some existing Arnold Travel Technology Pty 
Limited employees of AU$102,345.

The Goodwill recognised on the customer contracts as a result of the deferred tax liability was fully impaired during the year.

24  EVENTS AFTER BALANCE SHEET DATE

There have been no significant events occurring after balance date (2015: Arnold acquisition).

25  CONTINGENT LIABILITIES

There were no contingent liabilities at balance date (2015: $nil).

Page 42

performanceSerko Limited annual report 2016governance and Statutory disclosureS

governance

The Board and management of Serko Limited (Serko or the 
company) are committed to ensuring that Serko maintains 
corporate governance practices in line with current best practice 
and adheres to the highest ethical standards.

Serko is currently listed on the New Zealand stock exchange (NZX 
Main Board). The Board considers that its policies and practices 
comply with the corporate governance requirements of the listing 
rules applying to the NZX Main Board (NZX Listing Rules) and are 
consistent with the principles contained in the NZX Corporate 
Governance Best Practice Code, and the Financial Markets 
Authority Handbook ‘Corporate Governance in New Zealand 
Principles and Guidelines’ (collectively, the ‘Principles’). While 
Serko is not required to comply with the Australian Securities 
Exchange (ASX) Corporate Governance Council Corporate 
Governance Principles and Recommendations (3rd Edition), 
the Board believes that its practices largely also meet the 
ASX Principles and Recommendations. 

This governance statement outlines the main corporate 
governance practices adopted by Serko. Serko’s constitution and 
principal governance documents are available on Serko’s website. 
Go to: www.serko.com/investor-centre/. In this Corporate 
Governance Statement, we report on how the company has 
followed the recommendations set out in the Principles

ETHICAL STANDARDS

Code of Ethics

The Board recognises that high ethical standards and behaviours 
are central to good corporate governance and has implemented a 
Code of Ethics to guide the behaviour of its directors and 
employees. Serko’s Code of Ethics establishes the framework by 
which directors and staff of Serko are expected to conduct their 
professional lives by facilitating behaviour and decision-making 
that meets Serko’s business goals and is consistent with Serko’s 
values, policies and legal obligations. Serko’s Code of Ethics is 
available on Serko’s intranet and forms part of the induction 
process for new employees. There have been no instances raised 
with either the Board or management around any alleged 
breaches of the Code of Ethics. Serko encourages staff to report 
any concerns they have about compliance with the Code of Ethics, 
Serko policies or legal obligations.

The Code of Ethics addresses:
 • Conflicts of interest
 • Receipt of gifts
 • Proper use of Serko property and information
 • Confidentiality
 • Expected behaviours
 • Compliance with laws and Serko policies
 • Additional director responsibilities
 • Delegated Authority
 • Reporting issues regarding breaches of the Code, legal 

obligations or other Serko policies.

Securities Trading Policy

Serko is committed to complying with legal and statutory 
requirements with respect to ensuring directors and employees do 
not trade Serko securities while in possession of inside information.

Serko’s Securities Trading Policy and Guidelines apply to all 
directors, officers, employees and contractors of Serko and its 
subsidiaries. This Policy seeks to ensure that those subject to the 
Policy do not trade in Serko securities if they hold undisclosed 
price-sensitive information. The Policy sets out additional rules, 
which includes the requirement to seek company consent before 
trading and prescribes certain periods during which trading is 
prohibited.

Compliance with the Securities Trading Policy is monitored 
through the consent process, through education and via 
notification by Serko’s share registrar when any director or senior 
manager trades in Serko securities. All trading by directors and 
senior managers (as defined by the Financial Markets Conduct 
Act 2013) is required to be reported to NZX and recorded in 
Serko’s securities trading registers.

In addition to the restrictions outlined above, at the time of 
Serko’s initial public offering and concurrent listing on the NZX 
Main Board, each director and senior manager who held shares 
in Serko prior to listing entered into a deed of embargo restricting 
them from disposing of their Serko shares for a specified period. 
All embargo arrangements entered into at that time ceases two 
business days after Serko makes its preliminary announcement for 
the financial year ending 31 March 2016 (on 27 May 2016). 

BOARD OF DIRECTORS

Role of the Board

The Board of Directors (the Board) is elected by shareholders to 
govern Serko in the interests of shareholders and to protect and 
enhance the value of Serko’s assets. The Board is responsible for 
corporate governance and Serko’s overall strategic direction and 
is the overall and final body responsible for all decision-making 
within Serko. The Board Charter describes the Board’s role and 
responsibilities and regulates internal Board procedure.

The Board has delegated a number of its responsibilities to Board 
committees. The role of each committee is described below.

To enhance efficiency, the Board has also delegated to the Chief 
Executive Officer the day-to-day leadership and management 
of Serko. The Chief Executive Officer has, in some cases, formally 
delegated certain authorities to his direct reports within set limits. 
The Board regularly monitors and reviews management’s 
performance in the execution of its delegated responsibilities.

The Board met for 12 regularly scheduled meetings during the 
financial year and additional special meetings. There were also 
separate meetings of the Board committees during the year. 
The Board currently intends to meet 11 times during the financial 
year ending 31 March 2017.

Page 43

Serko Limited annual report 2016Board membership, size and composition

The NZX Listing Rules state that the number of directors must 
not be fewer than three and a Board must have at least two 
independent directors. Subject to this limitation, and in 
accordance with the provisions of Serko’s constitution and the 
Board Charter, the size of the Board is determined by the Board 
from time to time.

As at 31 March 2016, and the date of this annual report, the Board 
comprised five directors – being the two co-founders Darrin 
Grafton and Robert Shaw and three independent non-executive 
directors – Simon Botherway, Claudia Batten and Clyde 
McConaghy. For biographical details of individual directors see 
About Serko – Board of Directors above.

The Remuneration and Nominations Committee is responsible 
for making recommendations to the Board regarding the Board’s 
size and composition. When recommending candidates to act as 
director, the Committee will take into account factors as it deems 
appropriate, including the diversity of background, experience 
and qualifications of the candidate. When appointing directors, 
the Board undertakes appropriate background checks.

The Board’s broader commitment to diversity includes building 
diversity of thought within the Board of Directors. The current 
Board has a broad range of experience and skills, both locally 
and internationally, that are appropriate to meet its objectives. 
To assist in maintaining an appropriate mix of experience, the 
Board has developed a skills matrix. Areas of expertise and 
experience that have been identified as relevant to governing 
Serko’s business include, among other skills:
 • Innovation, entrepreneurship and partnership 
 • Digital business and high growth technology
 • Travel
 • Marketing, sales and channel management in core markets
 • Governance, legal & compliance
 • Strategy and operations
 • Finance, accounting and risk management
 • Capital markets
 • Public company director experience.

Independence of directors

A majority of Serko’s directors are independent. A director is 
considered to be independent if that director is not an executive 
of Serko and if the director has no direct or indirect interest or 
relationship that could reasonably influence, in a material way, 
the director’s decisions in relation to Serko.

The Board has determined that each non-executive director 
is an independent director for the purposes of the NZX Listing 
Rules and in accordance with the Board Charter. As at 31 March 
2016, Serko had two non-independent directors and three 
independent directors. 

The Board will review any determination it makes on a director’s 
independence on becoming aware of any new information that 
may affect that director’s independence. For this purpose, 
directors are required to ensure they immediately advise Serko 
of any new or changed relationship that may affect their 
independence or result in a conflict of interest.

Page 44

The Board supports the separation of the role of Chairman and 
Chief Executive Officer. The Chairman is elected by the Board 
from the non-executive directors. The Chairman’s role is to 
manage and provide leadership to the Board and to facilitate 
the Board’s interface with the Chief Executive Officer. The current 
Chairman, Simon Botherway, was appointed on 30 April 2014 and 
is an independent director.

Board appointment, training and evaluation

The procedure for the appointment and removal of directors is 
ultimately governed by the company’s constitution and relevant 
NZX Listing Rules. A director is appointed by ordinary resolution 
of the shareholders although the Board may fill a casual vacancy. 
Every director appointed by the Board must submit himself or 
herself for reappointment by shareholders at the next annual 
meeting following his or her appointment. Directors are subject 
to the rotation requirements set out in the NZX Listing Rules.

At the time of appointment, each new director signs a 
comprehensive letter of appointment setting out the terms 
of their appointment, including their duties and expectations in 
the role. Each director also receives a copy of Serko’s Corporate 
Governance Manual (comprising all of Serko’s core governance 
documents) and is introduced to the business through a specifically 
tailored induction programme. All directors are regularly updated 
on relevant industry and company issues and are expected to 
undertake training to remain current on how to best perform their 
duties as directors of Serko.

All directors have access to senior management to discuss issues 
or obtain information on specific areas or items to be considered 
at the Board meeting or other areas they consider appropriate.

The Board, Board committees and each director have the right to 
seek independent professional advice at Serko’s expense to assist 
them in carrying out their responsibilities.

The Board undertakes a regular review of its own and its 
committees’ performance. This is to ensure it has the right 
composition and appropriate skills, qualifications, experience 
and background to effectively govern Serko and to monitor 
Serko’s performance in the interests of shareholders. During the 
financial period ended 31 March 2016, performance reviews took 
place in accordance with that process.

Conflicts of interest

The Board is conscious of its obligations to ensure that directors 
avoid conflicts of interest (both real and perceived) between their 
duty to Serko and their own interests. The Board Charter outlines 
the Board’s policy on conflicts of interest. Serko maintains an 
interests register in which relevant disclosures of interest and 
securities dealings by the directors are recorded.

Company Secretary

The Company Secretary, Tim Bluett, is responsible for supporting 
the effectiveness of the Board by ensuring that its policies and 
procedures are followed and for coordinating the completion and 
dispatch of the Board agendas and papers. The Company 
Secretary is accountable to the Board, via the Chair, on all 
governance matters.

governance and Statutory disclosureSSerko Limited annual report 2016BOARD COMMITTEES

The Board uses committees to deal with issues requiring detailed 
consideration, thereby enhancing the efficiency and effectiveness 
of the Board. However, the Board retains ultimate responsibility 
for the functions of its committees and determines each 
committee’s roles and responsibilities.

The current committees of the Board and their members are:
 • Audit and Risk Committee
 • Remuneration and Nominations Committee.

Details of the roles and responsibilities of these committees are 
described in their respective charters and summarised below. 

From time to time the Board may constitute an ad-hoc committee 
to deal with a particular issue that requires specialised knowledge 
and experience.

Audit and Risk Committee

The primary function of the Audit and Risk Committee is to assist 
the Board in fulfilling its oversight responsibilities relating to Serko’s 
risk management and internal control framework, the integrity of 
its financial reporting and auditing processes. The Audit and Risk 
Committee held six meetings during the year ended 31 March 2016. 
The Committee intends to hold at least four meetings during the 
year ending 31 March 2017.

Under the Audit and Risk Committee charter, the Committee 
must be comprised of a minimum of three members who are each 
non-executive directors, the majority of whom are also independent 
directors and at least one director with an accounting or financial 
background. Further, the Chairman of the Committee is required 
to be independent and not be the chairman of the Board.

The current members of the Committee are Clyde McConaghy 
(Chair), Simon Botherway and Claudia Batten. All members are 
independent, non-executive directors. Their qualifications and 
experience is set out under About Serko – Board of Directors above.

Remuneration and Nominations Committee

The primary function of the Remuneration and Nominations 
Committee is to oversee remuneration policies and practices 
at Serko, oversee management succession planning, consider 
the composition of the Board and recommend candidates to fill 
Board vacancies as and when they arise. The Committee is also 
tasked with annually monitoring and evaluating the company’s 
performance with respect to its diversity policy. The Remuneration 
and Nominations Committee held four meetings during the year 
ended 31 March 2016. The Committee intends to hold at least four 
meetings during the year ending 31 March 2017.

Under the Remuneration and Nominations Committee Charter, the 
Committee must be comprised of a minimum of three members, a 
majority of whom are independent directors. All members of the 
Committee are currently independent directors. The chairman of 
the Committee is required to be independent.

The current members of the Committee are Claudia Batten (Chair), 
Simon Botherway and Clyde McConaghy. All members are 
independent, non-executive directors. Their qualifications and 
experience is set out under About Serko – Board of Directors above.

The table below shows the Board and Committee meeting 
attendance during the year ended 31 March 2016:

BOARD

AUDIT & RISK  
COMMITTEE

REMUNERATION 
& NOMINATIONS 
COMMITTEE

O
T
E
L
B
G
L
E

I

I

D
N
E
T
T
A

Darrin Grafton

Bob Shaw

Simon Botherway

Clyde McConaghy

Claudia Batten

12

12

12

12

12

D
E
D
N
E
T
T
A

12

12

12

12

12

O
T
E
L
B
G
L
E

I

I

*
D
N
E
T
T
A

–

–

5

5

5

D
E
D
N
E
T
T
A

–

–

5

5

4

O
T
E
L
B
G
L
E

I

I

*
D
N
E
T
T
A

–

–

4

4

4

D
E
D
N
E
T
T
A

–

–

4

4

4

*  Executive directors attend Committee meetings as observers.

REPORTING AND DISCLOSURE

Financial Reporting

The Board is responsible for ensuring the integrity of its financial 
reporting. As noted above under Board Committees, the Audit 
and Risk Committee closely monitors financial reporting risks in 
relation to the preparation of the financial statements. The Audit 
and Risk Committee, with the assistance of management, works 
to ensure that the financial statements are founded on a sound 
system of risk management and internal control and that the 
system is operating effectively in all material respects in relation 
to financial reporting risks. As part of this process, the Chief 
Executive Officer and Chief Financial Officer are required to state 
in writing to the Board that, to the best of their knowledge, the 
company’s financial reports present a true and fair view of the 
company’s financial condition and operational results, and are in 
accordance with the relevant accounting standards, and those 
reports are founded on a sound system of risk management and 
internal control that is operating effectively. 

Market Disclosure Policy

Serko is committed to the promotion of investor confidence by 
ensuring that the trading of Serko’s securities takes place in an 
efficient, competitive and informed market. Serko’s Market 
Disclosure Policy establishes the company’s disclosure policies 
for meeting the continuous disclosure requirements of the NZX 
Main Board. In addition, directors and management consider at 
each Board meeting whether there are any issues that have 
arisen that require disclosure to the market.

Serko has established a Disclosure Committee whose role it is 
to determine whether information is ‘material information’ and 
whether the material information is required to be released to the 
NZX. The Disclosure Committee comprises the Board Chairman, 
the Audit and Risk Committee Chairman, the Chief Executive 
Officer and the Chief Financial Officer (the Disclosure Officer).

Page 45

 
 
 
 
 
 
REMUNERATION

Non-executive director remuneration 

Prior to listing, Serko’s shareholders approved a total cap of 
$350,000 per annum for non-executive director fees, for the 
purposes of the NZX Listing Rules. Serko currently pays directors’ 
fees which, in aggregate, amount to approximately $190,0001 
per annum, comprising $70,000 per annum for the Chairman, 
and A$55,000 per annum for each of the other non-executive 
directors. The additional level of directors’ fees is intended to 
provide flexibility for Serko to appoint additional non-executive 
directors in the future and to allow for an increase in directors’ 
fees in the future. Serko may undertake a review of director fees 
during the current financial year to ensure that the company is 
offering appropriate levels of remuneration to both existing and 
prospective directors.

Non-executive directors do not currently take a portion of their 
remuneration under an equity security plan but directors may 
hold shares in the company, details of which are set out in the 
Director Interest Disclosures section of this Annual Report. 
It is Serko’s policy to encourage directors to hold shares in the 
company. At the date of this Annual Report, all directors hold 
shares in Serko. 

The non-executive directors are entitled to be reimbursed for all 
reasonable travel, accommodation and other expenses incurred 
by them in connection with their attendance at Board or 
shareholder meetings or otherwise in connection with Serko’s 
business. No retirement benefits will be paid to the non-executive 
directors on their retirement.

In addition to the remuneration detailed above, the Board has, 
with the approval of Serko’s existing shareholders, introduced a 
loan facility for the independent directors, which enabled them to 
acquire a specified number of Serko shares at the time of the IPO 
(Director Loan Shares). The loans are interest free and repayable 
after three years (on 30 April 2017) or earlier at the discretion of 
the independent director or upon the independent director 
ceasing to be a Serko director. Further details are set out in the 
IPO Prospectus dated 26 May 2014.

Executive director remuneration 

Darrin Grafton and Bob Shaw, the executive directors on the Board for the period ended 31 March 2016, did not receive any remuneration 
in their capacity as directors. They were, however, remunerated for services as Chief Executive Officer and Chief Strategy Officer of Serko. 
The executive directors are eligible to receive a performance-based, at-risk, short-term incentive payment if pre-determined individual 
and company performance criteria is met. No short-term incentive was paid to, or accrued by, the executive directors during the period 
ended 31 March 2016.

Subject to compliance with the NZX Listing Rules, the executive directors may also participate in Serko’s long-term incentive scheme 
(detailed below) if specified performance criteria is met.

FY16 Director Remuneration

Details of the total remuneration of, and the value of other benefits received by, each Director of Serko during the financial year ended 
31 March 2016 were as follows:

Darrin Grafton*

Bob Shaw*

Simon Botherway

Clyde McConaghy

Claudia Batten

2016

2015

FEES

REMUNERATION

FEES

REMUNERATION

–

–

70,000

60,406

60,406

190,812

280,004

280,000

–

–

–

560,004

–

–

64,167

54,252

54,252

172,671

280,061

280,000

33,400

10,835

22,516

626,812

*  Darrin Grafton and Bob Shaw are executive directors and receive remuneration from Serko in the form of salaries and short-term incentives. They did not participate 
in the Serko Employee Restricted Share Scheme this year or receive remuneration in their capacity as directors. Darrin and Bob also received KiwiSaver contributions 
of $7,500 each.

1  Subject to exchange rate fluctuations

Page 46

governance and Statutory disclosureSSerko Limited annual report 2016Employee remuneration 

Serko’s remuneration framework aims to support and reward 
execution of its strategy; create a performance-focused culture; 
and attract, develop and retain talented employees. Serko’s 
remuneration framework is designed to encourage and reward 
behaviour consistent with achievement of these objectives. 
Serko adopts a total remuneration policy, where an employee’s 
total remuneration may include, but is not limited to, their base 
salary and a short-term incentive or sales plan incentive in the 
form of a cash bonus upon achievement of pre-determined 
targets. The base salary aims to reflect the mid-point in the 
employment market when considering the position’s requirements 
pertaining to skills, level of responsibility and complexity; while 
the short-term incentive and sales incentive schemes reward 
superior performance and enable employees to earn at the 
upper-end of the employment market. Short-term incentive 
bonuses were not paid during the year ended 31 March 2016, 
owing to the organisation not reaching the target thresholds 
allowing any payout. 

In addition, Serko is now in the second year of its long-term 
incentive scheme, in the form of restricted shares. This scheme 
is designed to attract and retain key people within the business, 
to align senior managers’ remuneration with shareholder value 
and to reward the achievement of Serko’s strategies and business 
plans. During the year ended 31 March 2016, eligible Australian 
and New Zealand resident employees were allocated an average 
of 60% of their on-target contractual potential under this scheme 
– this allocation vests three years after the allocation date. 
Under the Restricted Share Scheme, no director or employee 
is permitted to enter into financial products or arrangements 
which operate to limit the economic risk of their unvested shares.

Serko’s senior managers are subject to regular performance 
reviews, measuring their performance against pre-agreed key 
performance targets (both financial and non-financial). The Chief 
Executive Officer’s performance is reviewed by the Board. 
The performance of senior executives is undertaken by the 
Chief Executive Officer with oversight from the Remuneration 
and Compensation Committee. During the financial period ended 
31 March 2016, performance reviews took place in accordance 
with that process.

The table below shows the number of employees and former 
employees of Serko and its subsidiaries, not being directors of 
Serko, who, in their capacity as employees, received remuneration 
and other benefits during the period ended 31 March 2016 totalling 
at least NZ$100,000. 

The remuneration of those employees paid outside of 
New Zealand has been converted into New Zealand dollars. 
No employee appointed as a director of a subsidiary company 
of Serko receives any remuneration or other benefits for acting 
in that capacity. 

REMUNERATION RANGE (NZD)

TOTAL NUMBER OF EMPLOYEES

$100,000 –  $110,000

$110,001  –  $120,000

$120,001  –  $130,000

$130,001  –  $140,000

$140,001  –  $150,000

$150,001  –  $160,000

$160,001  –  $170,000

$170,001  –  $180,000

$180,001  –  $190,000

$190,001  –  $200,000

$200,001  –  $210,000

$210,001  –  $220,000

$220,001  –  $230,000

$230,001  –  $240,000

$240,001  –  $250,000

$250,001  –  $260,000

9

8

11

8

4

2

1

1

3

1

1

The table includes base salaries, short-term incentives and vested or exercised 
long-term incentives. The table does not include: long-term incentives that have 
been granted and have not yet vested. Where the individual is a KiwiSaver 
member, contributions of 3% of gross earnings towards that individual’s KiwiSaver 
scheme are included in the above table. Where the individual works in Australia 
contributions of 9.5% of gross earnings towards Australian Superannuation are 
included in the above table.

DIVERSITY 

The Board is committed to providing equal employment 
opportunities and, as such, has a workforce consisting of many 
individuals with diverse skills, values, backgrounds, ethnicity 
and experiences. The company works to ensure that its selection 
processes for recruitment and employee development 
opportunities are free from bias and are based on merit.

The Board recognises that building diversity across Serko will 
deliver enhanced business performance. Serko has adopted 
a Diversity Policy and is committed to achieving diversity in 
the skills, attributes and experience of its Board members, 
management and staff across a broad range of criteria (including, 
but not limited to, culture, gender and age). The Board as a whole 
is responsible for overseeing and implementing the Diversity 
Policy but has delegated to the Remuneration and Nominations 
Committee the responsibility to develop and to recommend 
objectives to the Board that are designed to adhere to Serko’s 
diversity policy.

Page 47

As at 31 March 2016, Serko employees represented 20 different nationalities. Serko believes this diversity is critical for encouraging 
awareness of cultural experiences as we expand into different markets. Serko’s employees range in age from early 20s to mid 50s, 
with the spread peaking in early 30s. 

The respective numbers and proportions of men and women at various levels within the Serko workforce as at 31 March 2015 and 
31 March 2016 are set out in the table below: 

FEMALE

MALE

2015

2016

2015

2016

NO.

%

NO.

%

NO.

%

NO.

%

1

0

8

47

20%

0%

57%

42%

1

0

8

20%

0%

62%

44

40.7%

4

7

6

65

80%

100%

43%

58%

4

7

5

64

80%

100%

38%

59.3%

Directors

Senior Executives (a)

Senior Employees (b) 

Remaining workforce

NOTES:

a.  Senior Executives are considered to be the Chief Executive Officer and his direct reports (the Executive Team). Note that Chief Executive Officer, Darrin Grafton and 

Chief of Strategy, Bob Shaw, are included in both the number of directors and Senior Executives reported. 

b.  Direct reports to senior executives with managerial responsibilities.

Diversity objectives

The Board’s evaluation of Serko’s performance during the financial 
period with respect to the objectives contained in its Diversity 
Policy are set out below:
 • Objective: Facilitate and promote equal employment 

opportunities, including (but not limited to) diversity of 
culture, gender and age when considering opportunities for 
new and existing Serko people.

Progress: The company has continued to manage its 
recruitment internally and, while employment decisions are 
based on ensuring the organisation finds the right person for 
the job, we have continued to ensure decisions are not biased 
throughout the process by any identifying factor such as 
gender, culture, age. This practice resulted in us onboarding 
50% females during the financial year, (inclusive of both 
employees and contractors). The organisation is considering 
implementing measurable targets to ensure we continue to 
strive toward a similar result in future years. 

 • Objective: Promote a merit-based environment in which 
employees have the opportunity to develop and perform 
to their full potential in alignment with the company’s 
commitment to the ongoing training and wellbeing of 
its employees.

Progress: We have had a number of internal movements and 
promotions of people into higher paying jobs during the year, 
including establishing of a career path from our support and 

implementations areas in our Client Services department into 
our Testing team within our Technology department. This has 
been highly successful in terms of bringing in well-qualified 
Testers with excellent knowledge of our product and also 
providing an opportunity for our employees to continue their 
learning into new roles. The majority of internal movements 
and promotions during FY16 have been female. The Board 
has requested further work be conducted to encourage the 
development of our female employees to enable their 
succession into executive roles. 

 • Objective: Reward excellence and ensure employees are 
treated fairly, evaluated objectively and promoted on the 
basis of their performance.

Progress: The diverse composition of Serko’s workforce (refer 
above for details) evidences Serko’s commitment to being an 
equal opportunity employer. Serko’s annual salary reviews are 
merit-based and reflect the responsibilities of each position 
and the employment market. These reviews provide visibility 
to management in relation to parity of working conditions and 
pay across its workforce. The Board requested management 
to conduct a pay equity audit during FY16, both of rates and 
including an audit of the annual salary review process, to 
ensure an equitable approach was achieved. The results of 
the audit indicated that individuals in comparable roles are 
earning comparable rates, regardless of gender, however, 
it did highlight that there were more males in senior roles 
(higher paying jobs) than females.

Page 48

governance and Statutory disclosureSSerko Limited annual report 2016RISK MANAGEMENT

Risk Management Framework

Serko has designed and implemented a risk framework for the 
oversight and management of financial and non-financial business 
risks, as well as related internal compliance systems that are 
designed to:
 • Optimise the return to, and protect the interests of, stakeholders;
 • Safeguard the company’s assets and maintain its reputation;
 • Improve the company’s operating performance;
 • Fulfill the company’s strategic objectives; and
 • Manage the risks associated with Serko’s operations.

The Board ultimately has responsibility for internal compliance 
and internal control processes. The Audit and Risk Committee 
assists the Board in discharging its responsibilities. 

The Audit and Risk Committee in conjunction with management, 
regularly reports to the Board on the effectiveness of the 
company’s management of its material business risks and 
whether the risk management framework and systems of 
internal compliance and control are operating effectively and 
efficiently in all material respects. The Audit and Risk Committee 
conducted a review of Serko’s risk management framework 
during the period ended 31 March 2016 and satisfied itself that 
it continues to be sound.

Serko does not have a dedicated internal auditor, instead internal 
controls are managed on a day-to-day basis by the finance team. 
Compliance with internal controls is reviewed annually by Serko’s 
auditors, with oversight from the Audit and Risk Committee.

Health and Safety

Serko has adopted a Health and Safety Policy and both the Board 
and management are committed to promoting a safe and healthy 
working environment for everyone working in or interacting with 
Serko’s business. The Health and Safety Policy requires Serko 
people to endeavour to take all practicable steps to provide a 
working environment that promotes health and wellbeing, while 
minimising the potential for any risk, personal injury, ill health or 
damage. The Board has been leading a detailed programme of 
work to ensure Serko remains compliant with its health and safety 
obligations under the new Health and Safety at Work Act 2015 
that came into force in April 2016. Our Health and Safety 
Management system will be externally audited by the Accident 
Compensation Corporation auditors early in the financial period 
ending 31 March 2017.

AUDITORS

Auditor independence

Serko has adopted an External Audit Independence Policy that 
requires, and sets out the criteria for, the external auditor to be 
independent. The Policy recognises the importance of the Board’s 
role in facilitating frank dialogue among the Audit and Risk 
Committee, the auditor and management.

The Policy requires that the lead and engagement audit 
partners be rotated after a maximum of five years so that no 
such persons shall be engaged in an audit of Serko for more 
than five consecutive years.

The Audit and Risk Committee Charter requires the Committee to 
facilitate the continuing independence of the external auditor by 
assessing the external auditor’s independence and qualifications, 
and overseeing and monitoring its performance. This involves 
monitoring all aspects of the external audit, including the 
appointment of the auditor, the nature and scope of its audit 
and reviewing the auditor’s service delivery plan.

In carrying out these responsibilities the Audit and Risk Committee 
meets regularly with the auditor without executive directors or 
management present.

The auditor is restricted in the non-audit work it may perform. 
In the last financial year the audit firm has undertaken specific 
non-audit work. None of that non-audit work is considered to 
have compromised (or be seen to have compromised) the 
independence of the auditor. For further details on the audit 
and non-audit fees paid and work undertaken during the period, 
refer to note 5 of the Financial Statements above.

SHAREHOLDER RELATIONS

Serko is committed to maintaining a full and open dialogue with 
its shareholders. The company has in place an investor relations 
programme to facilitate effective two-way communication 
with investors.

The aim of the company’s communication programme is to 
provide shareholders with information about the company and 
to enable shareholders to actively engage with the company 
and exercise their rights as shareholders in an informed manner. 
The company facilitates communication with shareholders through 
written and electronic communication and by facilitating shareholder 
access to directors, management and the company’s auditors. 

The company provides shareholders with communication through 
the following channels: 
 • The investor section of the Serko’s website
 • The annual report
 • The interim report 
 • The annual shareholders’ meeting
 • Regular disclosures on company performance and news via 

the NZX online disclosure platform

 • Disclosure of presentations provided to analysts and investors 

during regular briefings. 

Serko’s website is an important part of the company’s shareholder 
communications strategy. Included on the website is a range of 
information relevant to shareholders and others concerning the 
operation of the company and its subsidiaries, including information 
about the company and its history, biographies of the company’s 
directors and senior management, the company’s constitution, 
Board Charter (and the charters of the various board committees) 
and other corporate governance policies of the company. 

Shareholders may, at any time, direct questions or requests for 
information to directors or management through Serko’s website 
or by sending an email to investor.relations@serko.com. 

Serko provides shareholders with the option to receive 
communications from, and send communications to, the company 
and its share registrar electronically. A large number of Serko 
shareholders have elected to receive electronic communications.

Page 49

Annual Shareholders’ Meeting

Serko’s 2016 Annual Shareholders’ Meeting will be held in Auckland on 23 August 2016. Shareholders will be given an opportunity at the 
meeting to ask questions and comment on relevant matters. In addition, Serko’s auditor, Ernst & Young, will be available to answer any 
questions about its audit report. A Notice of Meeting will be sent to shareholders in advance of the meeting.

DIRECTOR INTEREST DISCLOSURES

In accordance with Section 140(1) of the Companies Act 1993, directors disclosed the following interests in transactions with Serko during 
the financial year ending 31 March 2016: 

NAME OF DIRECTOR

NATURE OF DIRECTORS’ INTEREST IN TRANSACTION

Darrin Grafton 
Bob Shaw

Darrin Grafton 
Bob Shaw

Darrin Grafton  
Bob Shaw

Darrin Grafton  
Bob Shaw

Gave notice to the Board that they had entered into a Restricted Share Plan Deed whereby they agreed to 
restrict their voting rights in any shares acquired pursuant to the Restricted Share Scheme (Relevant Shares) so 
that the Relevant Share is not a voting security under the Takeovers Code.

Gave notice to the Board that Financial Equities Limited, in which they were shareholders and directors, had 
entered into a Deed of Amendment (dated 28 September 2015) with Serko Limited and nuTravel Technology 
Solutions in respect of a loan to nuTravel Technology Solutions.

Gave notice to the Board that Financial Equities Limited, in which they were shareholders and directors, had 
entered into a Loan Agreement with Serko Limited dated 14 December 2015.

Gave notice to the Board that Financial Equities Limited, in which they were shareholders and directors, had 
entered into a Second Deed of Amendment (dated 22 March 2016) with Serko Limited and nuTravel Technology 
Solutions in respect of a loan to nuTravel Technology Solutions.

Directors have given general notices disclosing interests pursuant to section 140(2) of the Companies Act 1993. Those interests (or 
changes to interests) notified and recorded in Serko’s Interests Register during the financial year ended 31 March 2016 are set out below: 

DIRECTOR

ENTITY

RELATIONSHIP

Simon Botherway

Landcorp Board

Callaghan Innovation Board

Clyde McConaghy

Integrated Research Limited

Appointed Advisor

Appointed Board Member

Ceased to be Director

In accordance with Section 148(2) of the Companies Act 1993, directors disclosed the following acquisitions or disposals of relevant 
interests in Serko ordinary shares during the financial year ended 31 March 2016: 

NAME

DATE OF  
ACQUISITION/DISPOSAL

NUMBER OF SHARES 
ACQUIRED/(DISPOSED)

NATURE OF RELEVANT INTEREST

CONSIDERATION PAID/RECEIVED

Darrin Grafton

5 August 2015

3,810

22 December 2015

297,619

Bob Shaw

22 December 2015

514,286

Power to exercise, or control the 
exercise of, a right to vote attached 
to ordinary shares (a)

Registered holder and beneficial 
owner (b)

Registered holder and beneficial 
owner (b)

$3,657.60

$250,000.00

$432,000.00

NOTES:

a.  The director has the power to exercise, or to control the exercise of, a right to vote attached to these shares by virtue of a personal relationship with the legal and 

beneficial holder of these shares.

b.  Held via a trust in which the director is a trustee. Acquired under institutional placement in December 2015. 

Page 50

governance and Statutory disclosureSSerko Limited annual report 2016In accordance with the NZX Listing Rules, as at 31 March 2016, directors had a relevant interest in Serko ordinary shares as follows: 

NAME

Darrin Grafton (a)(b)

Bob Shaw (a)

Simon Botherway (c)

Claudia Batten 

Clyde McConaghy (a)

RELEVANT INTEREST

14,209,033

12,884,296

2,319,000

181,818

181,818

PERCENTAGE

19.493%

17.675%

3.181%

0.249%

0.249%

NOTES:

a.  Held via a trust in which the director is a trustee.

b.  Includes the power to exercise, or to control the exercise of, a right to vote attached to 1,537,594 shares and 3,810 restricted shares by virtue of a personal 

relationship with the legal and beneficial holder of these shares.

c.  Partially held via a trust in which the director is a trustee.

There were no entries in the Interests Register for the purposes of section 161 of the Companies Act 1993. 

For the purposes of section 162 of the Companies Act 1993, an entry was made in the Interests Register in relation to insurance effected 
for directors and officers of Serko, in relation to any act or omission in their capacity as directors. 

Page 51

Shareholder information

As at 1 May 2016 there were 72,894,342 Serko Limited ordinary shares on issue, each conferring on the registered holder the right to vote 
on any resolution at a meeting of shareholders, held as follows: 

SIZE OF SHAREHOLDING

1 to 1,000

1,001 to 5,000

5,001 to 10,000

10,001 to 50,000

50,001 to 100,000

100,001 and over

NUMBER OF 
HOLDERS* 

101

335

125

156

29

39

785

NUMBER OF 
ORDINARY 
SHARES

82,295

1,091,822

1,046,306

3,638,323

2,084,533

64,951,063

%

12.87

42.68

15.92

19.87

3.69

4.97

100.00

72,894,342

%

0.11

1.50

1.44

4.99

2.86

89.10

100.00

* 

Includes 1,742,438 ordinary shares with restrictive conditions held by Serko Trustee Limited on behalf of 72 beneficial holders pursuant to the Serko Restricted Share 
Scheme. Restricted shares have voting rights attached, which are exercised on behalf of a beneficial holder by the Trustee at the direction of the beneficial holder.

As at 1 May 2016 there were 12 shareholders holding between 1 and 500 ordinary shares (a minimum holding under the NZX Listing 
Rules), in respect of 2,756 shares. 

Set out below are details of the 20 largest shareholders of Serko as at 1 May 2016:

SHAREHOLDER

Robert James Shaw & Sarah Elizabeth Shaw

Darrin Grafton & Geoffrey Robertson Ashley Hosking

National Nominees New Zealand Limited

Cogent Nominees Limited

Simon John Botherway & MSH Trustee (Arrow) Limited

JPMORGAN Chase Bank

Serko Trustee Limited

Robert Alan Hawker & Elizabeth Anne Hawker

Donna Bailey

Philip Rodger Ball

Sherie Robyn Hammond

Michael John Thorburn

Accident Compensation Corporation

Joanne Maree Phipps

Public Trust

Tracey Ann Shorter

John S Challis & AH Trustees (Challis Holdings) Ltd

Public Trust Forte Nominees Limited

NZ Permanent Trustees Ltd Group Investment Fund No 20

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

15.

16.

17.

18.

19.

20.

FNZ Custodians Limited

Page 52

NUMBER OF ORDINARY 
SHARES HELD

12,884,296

12,667,629

9,122,332

2,477,462

2,034,091

1,749,992

1,742,438

1,564,994

1,537,594

1,537,594

1,537,594

1,537,594

1,374,910

1,345,972

1,174,174

1,123,041

865,762

798,983

595,238

572,248

%

17.68

17.38

12.51

3.40

2.79

2.40

2.39

2.15

2.11

2.11

2.11

2.11

1.89

1.85

1.61

1.54

1.19

1.10

0.82

0.79

governance and Statutory disclosureSSerko Limited annual report 2016According to notices given to Serko under the Financial Markets Conduct Act 2013 (and Securities Markets Act), the following persons 
were substantial product holders as at 31 March 2016: 

SUBSTANTIAL PRODUCT HOLDER

Serko Limited

Geoffrey Hosking

Darrin Grafton

Robert (Bob) Shaw and Sarah Shaw

Milford Asset Management Limited

NUMBER OF ORDINARY SHARES IN 
WHICH RELEVANT INTEREST IS HELD

% OF CLASS HELD AT  
DATE OF LAST NOTICE

35,910,287

25,573,925

14,209,033

12,884,296

6,095,817

57.273%

35.138%

19.523%

17.703%

8.376%

As at the balance date (31 March 2016) there were 72,894,342 Serko Limited ordinary shares on issue.

SUBSIDIARY COMPANY DIRECTORS

Directors of Serko’s subsidiaries do not receive any remuneration or other benefits in respect of their appointments. The remuneration 
and other benefits of any such directors who are employees of the group totalling $100,000 or more during the year ended 31 March 2016 
are included in the relevant bandings for remuneration disclosed on page 47 of this Annual Report.

The following persons held office as directors of subsidiary companies as at 31 March 2016:

Serko Australia Pty Limited

Darrin Grafton 
Bob Shaw 
John Challis

Serko Trustee Limited

Timothy Bluett 
Fiona Rockel

Serko Investments Limited

Darrin Grafton 
Bob Shaw

Serko India Private Limited

Darrin Grafton 
Bob Shaw 
Yogita Chadha

As at 31 March 2016, Serko also has a representative office in China.

There were no entries made in the subsidiary company Interest Registers during the financial reporting period.

REGULATORY MATTERS

On 22 July 2015, NZX regulation granted Serko a waiver from NZX Listing Rule 7.6.4(b)(iii) to the extent required to allow Serko to 
provide financial assistance to executive directors, and an associated person of one of the executive directors, to enable them to 
participate in Serko’s Restricted Share Scheme (described in more detail under Remuneration above). The full waiver is available on 
Serko’s website. Go to: www.serko.com/investor-centre/. 

Neither the NZX or the Financial Markets Authority has taken any disciplinary action against Serko during the financial year ending 
31 March 2016.

DONATIONS

Serko made no donations during the financial reporting period. 

CREDIT RATING

Serko does not currently have an external credit rating status.

DISTRIBUTIONS

There were no dividends or distributions paid to shareholders during the financial period.

Page 53

Glossary

Asia Pacific

Vietnam, Thailand, Taiwan, Sri Lanka, 
South Korea, South Africa, Singapore, 
Philippines, Pakistan, New Zealand, 
Malaysia, Japan, Indonesia, India, Hong 
Kong, China, Bangladesh and Australia 
for the purposes of this Annual Report

AUD or A$

Australian dollar

Australasia

New Zealand and Australia for the 
purposes of this Annual Report

Board or Board 
of Directors

Cloud or 
cloud-based

The board of directors of Serko

Cloud computing is when the software 
and associated data is hosted outside the 
customer’s premises and delivered over a 
network or the Internet as a service, which 
allows immediate access to the software

Company  
or Serko

Serko Limited, a New Zealand 
incorporated company that owns a 
wholly-owned subsidiary in Australia

FTE

FX

FY

GST

IFRS

Full-time equivalent

Foreign exchange

Financial year ended, or ending, on 
31 March (unless otherwise stated)

Goods and Services Tax

International Financial Reporting 
Standards

Incharge  
or Incharge 
Expense 
Management 
business

The Australian-based travel management 
expense business, Incharge Group Pty 
Limited, that Serko acquired on 
20 December 2013

Independent 
Directors

Simon Botherway, Claudia Batten and 
Clyde McConaghy

NZ

New Zealand

NZD or NZ$

New Zealand dollar

NZ GAAP  
or GAAP

NZ IAS

NZ IFRS  
or IFRS

NZX

New Zealand Generally Accepted 
Accounting Practice

New Zealand equivalents to International 
Accounting Standards

New Zealand equivalents to International 
Financial Reporting Standards

NZX Limited, also known as the New 
Zealand Stock Exchange

NZX Listing 
Rules or Listing 
Rules

The Listing Rules applying to the NZX 
Main Board as amended from time to time

NZX Main Board

The New Zealand main board equity 
security market operated by NZX

PFI

Prospective Financial Information

Prospectus or 
IPO Prospectus

The prospectus in respect of Serko’s IPO 
dated 26 May 2014

R&D

Research and Development expenditure

Serko or the 
Company

Serko Mobile

Serko Limited

Serko’s mobile app for iPhones and 
Android devices that gives users access to 
information and travel booking 
functionality on their mobile devices

Serko Online

Serko’s cloud-based online travel booking 
solution for large organisations

TMC, Travel 
Agency or Travel 
Management 
Company

A travel management company that 
provides specialised travel-related 
services to corporate customers

Initial Public Offering

USD or US$

United States dollar

The date Serko shares started trading 
on the NZX Main Board, 24 June 2014

$

All figures are in New Zealand dollars, 
unless otherwise stated

IPO

Listing

Page 54

Serko Limited annual report 2016Serko Limited annual report 2016

corporate directory and shareholder enquiries

Serko is a company incorporated with limited liability under the 
New Zealand Companies Act 1993 (Companies Office registration 
number 1927488).

Registered Office

Directors  
(as at date of this  
Annual Report)

Share Registrar 

Auditor

Saatchi Building
Unit 14D
125 The Strand
Parnell
Auckland 1010
New Zealand
+64 9 309 4754

www.serko.com

ARBN: 611 613 980

Simon Botherway (Chairman)
Claudia Batten
Robert (Clyde) McConaghy
Darrin Grafton
Robert (Bob) Shaw 

Link Market Services Limited
Level 7, Zurich House
21 Queen Street
Auckland 1010
New Zealand
+64 9 375 5998
serko@linkmarketservices.co.nz

Ernst & Young
Auckland
EY Building 
2 Takutai Square
Britomart
Auckland 1010
+64 9 377 4790

z
n
.
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c
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v
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serko.com