Serko
Annual Report 2022

Plain-text annual report

A N N U A L R E P O R T 2 0 2 2 This Annual Report is dated 18 May 2022 and is signed on behalf of the Board of Directors (Board) of Serko Limited by Claudia Batten, Chair, and Darrin Grafton, Chief Executive Officer (CEO). CLAUDIA BATTEN CHAIR DARRIN GRAFTON CHIEF EXECUTIVE OFFICER Contents Serko at a Glance Chair & CEO Letter Our Leadership Our Strategy Our Products Sustainable Business Growth Mission Zero Management Commentary Financial Statements Independent Auditor’s Report Corporate Governance & Disclosures Glossary Company Directory 2 4 8 10 12 14 15 16 30 70 74 89 90 We bring people together Serko believes in the power of being face-to-face. Our purpose is to bring people together. Our vision is a connected, frictionless travel experience. To deliver that, we’re building the world’s leading business travel marketplace — connecting business travellers everywhere with the content, information and services they need at every stage of the journey. About Serko Serko is a leader in online travel booking and expense management for the business travel market. Zeno is Serko’s next generation travel management application, using intelligent technology, predictive workflows and a global travel marketplace to transform business travel across the entire journey. Listed on the New Zealand Stock Exchange Main Board (NZX:SKO) and Australian Securities Exchange (ASX:SKO) Serko is headquartered in New Zealand, with offices across Australia, China and the United States. Visit www.serko.com for more information. 2 At a glance As travel volumes partially recovered from the effects of Covid-19 and revenue from the Booking.com for Business Partnership grew, Serko continued to scale for future growth. $18.9m TOTAL INCOME $124.5m CASH AND SHORT-TERM DEPOSITS $19.8m SEGMENT REVENUE ($36m) NET LOSS AFTER TAX 63% INCREASE IN BOOKING TRANSACTIONS ($28.1m) EBITDAF LOSS EBITDAF is a non-GAAP (Generally Accepted Accounting Principle) measure representing Earnings Before the deduction of costs relating to Interest, Taxation, Depreciation, Amortisation, Foreign Currency (Gains)/Losses and Fair value remeasurement of contingent consideration. Segment revenue is a non-GAAP measure reflecting Total Revenue and Other Income before deduction of consideration payable to customers. See note 4 of the Financial Statements for a reconciliation to Total Income. Serko at a glance 3 Dear fellow shareholders, Serko’s focus over the past year has been to UNMANAGED TRAVEL position the business to catch the wave of the Our biggest investment was in the new Unmanaged Travel global travel recovery. It is therefore pleasing to report that the recovery has commenced and that the investments we have made are starting to deliver a return. The 2022 financial year has been one of careful cost management while investing for the recovery of the business travel market. This has required us to prioritise where we invested, while also fuelling the company for growth. Our priorities across Serko for the FY22 financial year were to support our Australian and New Zealand business, invest heavily into our travel platform for small and medium-sized businesses in partnership with Booking.com and develop the North American market. KEY HIGHLIGHTS segment, with the opportunity presented to us by Booking.com to launch a new Booking.com for Business platform, powered by Zeno, for its business customer base. This was a significant engineering challenge with an accelerated schedule to support the successful onboarding of 420,000 net new Booking.com for Business customers registered onto the new platform1 during the year. With the migration achieved, our focus was the enhancement of the customer experience to support customer acquisition and conversion ahead of market growth. The platform is now available in more than 190 countries across nine different languages, with flights on offer in a number of these regions. Following a dip between October 2021 and January 2022, owing to seasonality and the impacts of Omicron, bookings increased with 39,000 rooms booked in March 2022, a 42% increase on the October 2021 figure. • The number of online travel bookings across all segments for the 2022 financial year increased 67% year on year to 2.15 million from 1.29 million, with 1.95 million travel bookings in our Managed Travel segment (Australasia and North America) and 0.21 million bookings in the Unmanaged Travel segment (Booking.com for Business). • By the end of the financial year, Australasian booking volumes had recovered to 78% of March 2019 (pre-COVID) levels as the market emerged from Omicron. We are seeing MANAGED TRAVEL We have also made solid progress in the customer segment we call Managed Travel. This segment encompasses the newer North American market and the core Australian and New Zealand business where we support our travel reseller partners to deliver online travel and expense management services to many of the region’s most significant businesses. the recovery trend continue through April 2022 with In the face of the significant challenges of the pandemic, Australasian transactions at 83% of April 2019 numbers. the Australia and New Zealand business has performed • Booking.com for Business booking volumes have also recovered and in April 2022 we saw continued growth in rooms booked. exceptionally well. Not only have we retained the majority of our customers through the pandemic we have also grown our market share. With the virus now becoming endemic and travel restrictions easing we are seeing a strong recovery in business travel on our platforms in these markets. 1 We expect SME business booking behaviors will be different from our enterprise customers. It is uncertain when, and how often, migrated customers and new sign-ups will transact, particularly during COVID-affected periods and as a result of intermittent travel needs of SME’s. There is no guarantee that migrated/activated customers, or new sign-ups, will make bookings in the current financial period or at all. chair & ceo letter 5 Our progress in Managed Travel in North America has been EBITDAF losses increased 26% to $28.1 million from more muted but it is important to acknowledge that we $22.3 million in the same period a year ago, with the rise launched into this market not long before the unprecedented reflecting an increase in operating expenses as we scaled travel downturn. North America is showing a travel recovery and continuing up and invested for future growth. Net losses after tax increased 22% to $36.0 million from $29.4 million. signs that we can realise the potential we see for Serko. Serko remains well funded as a result of the $83.3 million Visa selected Zeno as its corporate booking tool and is now capital raising ($80.1 million net of costs) undertaken towards live in North and South America and the Asia Pacific region, the end of 2021. Cash and cash equivalents at 31 March 2022 and Zeno was also named a ‘Globally Preferred Booking Tool’ were $124.5 million, an increase of 56% or $44.6 million on by our travel reseller partner CWT, one of the top three the prior year end. Cash burn over the year was $35.5 million, global -Travel Management Companies. an average of $3.0 million per month. Average monthly cash While we are still in the early stages of establishing our presence in North America, we remain optimistic about our ability to realise the opportunities that we see in this market. FINANCIAL PERFORMANCE AND FUNDING Our financial performance, although showing a significant improvement in revenue relative to the prior year, continues to reflect the impact of the pandemic and our investments burn for the 6 months to 31 March 2022 was $3.0 million, lower than our guidance of close to $4 million, partly reflecting additional non-recurring payments from customers. OUR PRIORITIES We have identified five strategic priorities for the next three financial years that we believe will drive the Company towards its aspiration of $100 million in annual revenue. in our products to drive the Booking.com for Business Our first priority is to deliver an exceptional customer opportunity and to position ourselves for the recovery experience. We know that customer satisfaction will underpin of global business travel. Total income increased by 12% to $18.9 million. Revenue grew by 44% to $17.9 million but this was partially offset by government grant revenue down 77% to $1.0 million. Segment revenue2 was $19.8 million, a 17% increase on the prior year and above the midpoint of our revenue guidance of $18.5 million and $20.5 million. Revenue growth was driven by a partial business travel recovery in Australasia over the previous financial year, a strong contribution from Booking. com for Business and a modest increase in revenue from customer acquisition and conversion, and given the scale of the Booking.com opportunity and our vision to deliver a frictionless travel offering in both the unmanaged and managed travel spaces this is a crucial investment area for us in FY23. Our second priority is to drive growth in Unmanaged Travel with Booking.com for Business. We are collaborating with Booking.com to use its data driven approach to focus investment in the platform and content to deliver increased customer conversion and acquisition. North American markets. These gains were diluted by the Our third priority is to extend our leadership in Managed lockdown and travel restrictions in New Zealand through Travel within the Australasian markets and drive growth the third and fourth quarters of the financial year. into North America in partnership with travel resellers and by building on the nascent efforts with direct customers. Average revenue per booking (ARPB) for travel-related revenue increased during the year by 8% to $5.80, driven Our fourth priority is to build the foundations of our business primarily by the strong average revenue per completed travel marketplace vision; an open platform with a content room booking of over $20 for Booking.com for Business. hub that enables the scalable connection of additional supply partners. Over the last year we have expanded content 2 Segment revenue (a non-GAAP measure) is Total Income before it is reduced to reflect consideration payable to customers. In the period, consideration payable to customers comprised Serko’s share of jointly agreed marketing expenses. See note 4 of the Financial Statements for a reconciliation to Total Income. 6 offerings across multiple markets, including flight and The disruption of the last two years has sharpened our other content into Booking.com for Business. In alignment focus on building upon the strengths of our technology with Serko’s environmental, social and governance (ESG) and carefully targeting new market segments. principles we launched integrated environmental impact and carbon offsets for flights, among other initiatives. We plan to increase our rate of investment into our products and markets in line with revenue projections over the six Our fifth priority is to continue to grow our culture of engaged, months to 30 September 2022 to support future growth. innovative and customer-obsessed Serkodians. In many However, we are tightly focused on execution and the respects, this is, and always has been, our top priority. application of capital to directly drive the outcomes related Our people supported the Company through the pandemic to both our strategy and shareholder return while maintaining and are as excited as we are about the return of business prudent cash management practices. travel. On behalf of all Serko shareholders, we thank the team for their continuing commitment and effort. We continue to negotiate the potential acquisition of a travel technology business. There is no certainty that this acquisition Our team is the heart of all our customer-led innovation; will proceed, and we will update the market as appropriate. they are the reason our customers are deeply loyal to Serko, The potential acquisition would be earnings accretive and and they are core champions of our evolving programmes assist Serko to accelerate the execution of its strategic to ensure that material environmental, social and governance priorities. The total consideration payable is expected to matters are integrated into our strategy. We were proud be primarily payable in scrip with a smaller cash component. this year to be part of the Booking.com and United Nations It is likely that a significant portion of the total consideration initiative to support the refugee crisis in Eastern Europe. would be deferred and performance based. Further details of these and other initiatives are included We thank shareholders for their ongoing support and look in our latest ESG report, which is available on the investor forward to providing an update at our annual shareholders section of our website. meeting in August. OUTLOOK Two years on from the onset of COVID-related global travel restrictions, it is gratifying to see the strong recovery, both in Australasia and the new markets we are pursuing. Transaction volumes in April 2022 show the recovery of business travel has been sustained into the new financial year. That said, we cannot be complacent about the ongoing risks, including geo-political uncertainty, the potential resurgence of COVID and additionally the structural changes to the travel market that have occurred through the pandemic. Nevertheless, the proof points of the current market continue to give us confidence about our prospects for the year to 31 March 2023 and we expect revenue to approximately double from the prior year. CLAUDIA BATTEN CHAIR DARRIN GRAFTON CEO & CO-FOUNDER chair & ceo letter 7 Our Board of Directors Claudia Batten independent non-executive Director, chair, new Zealand appointed 30 april 2014, re-elected august 2020 Claudia has been a founding member of two highly successful entrepreneurial ventures and is a strong supporter of the New Zealand start-up scene as an active mentor and adviser. She is a director of Air New Zealand and Vista Group and is also the digital adviser to the Board of Westpac New Zealand. Claudia returned from the United States to live in New Zealand in June 2021. She holds an LLB (Hons) and BCA from Victoria University (Wellington). Jan Dawson independent non-executive Director, new Zealand appointed on 18 august 2021 Jan is Chair of Ports of Auckland Limited and a director of Meridian Energy Limited. She is a member of the University of Auckland Council and the Capital Investment Committee of the National Health Board. Jan was previously Chair of Westpac New Zealand, Deputy Chair for Air New Zealand, and director of Beca and AIG NZ. She was a partner of KPMG for 30 years and the Chair and Chief Executive of KPMG New Zealand from 2006 until 2011. She holds a Bachelor of Commerce from the University of Auckland and is a fellow of the New Zealand Institute of Chartered Accountants and a fellow of the Institute of Directors in New Zealand. Darrin Grafton executive Director, chief executive officer & co-Founder appointed 5 april 2007, elected august 2019 Darrin has more than 30 years’ experience in travel technology and is a recognised industry innovator, previously named as one of the top 25 most influential executives in the travel industry by the BTN Group. Darrin has held directorships and senior management positions across a number of private and public companies, including the Gullivers Travel Group. In 2021 Darrin was awarded the INFINZ Leadership Award and has previously been awarded the NZX Hi-Tech Entrepreneur Award. He is a member of the Institute of IT Professionals NZ and the Institute of Directors NZ. Clyde McConaghy independent non-executive Director, australia appointed 30 april 2014, re-elected august 2019 Clyde is based in Australia. He is the founder of Optima Boards, providing independent director and advisory services to public, private, family office and charitable entities around the world. Clyde has worked in publishing, media, online and technology sectors, living in the UK, Germany, China and Australia. He is a director of Neuroscience Research Australia and MindGardens and holds a BBus (University of South Australia), as well as an MBA from Cranfield University (UK). Clyde is a fellow of the Australian Institute of Company Directors. Bob Shaw executive Director, chief Strategy officer & co-Founder appointed 5 april 2007, re-elected august 2021 Bob has been involved in transforming the travel industry since 1987, collaborating with the world’s leading airlines, travel agencies and global distribution systems. He has held a number of directorships and senior management positions in various high-profile ventures, including Gullivers Travel Group and Interactive Technologies. Bob has been a past finalist for the EY Entrepreneur of the Year Award. He is a member of the Institute of IT Professionals NZ, the Institute of Directors NZ/Australia and NZCDP. 8 Our Executive Team Tony D’Astolfo Sarah Miller Charlie Nowaczek Senior Vice President, noraM general counsel & company Secretary chief operating officer (coo) Tony is a 35-year travel industry veteran, with Sarah has over 20 years’ experience leading Charlie has over 25 years’ experience rich expertise in travel and technology and in-house legal functions for dual-listed as an operations executive and a passion for moving the industry forward. His entities, consulting to a range of companies management adviser, specialising in career includes senior leadership positions on capital markets and M&A (mergers business transformation and operational at Deem, Phocuswright, GroundLink, Sabre/ and acquisitions) transactions, providing excellence. Over the last decade he has GetThere and United Airlines. Tony is a long- governance advice and working for major been COO for a number of technology time member of GBTA and ACTE and a former law firms in New Zealand and the UK. start-ups in the US and Canada. member of the board of directors of both ACTE and WINiT for Women. Duanne O’Brien chief technology officer Shane Sampson Rachael Satherley chief Financial officer (cFo) chief People officer Duanne is a technology leader with over Shane joined Serko with over 30 years’ Rachael has 20 years of experience in 25 years’ experience, specialising in building experience in finance and commercial people leadership roles across Europe, global enterprise SaaS (software as a service) leadership roles at Vector, Spark and North America and Asia-Pacific, most platforms. Duanne leads the largest of Pulse Energy and most recently as the recently with Expedia Group. She has our global teams, designing, building and CFO of PushPay. Shane has a BCA and a passion for unlocking individual, team running Serko’s platforms and products. LLB (Hons) from Victoria University of and organisational potential through Wellington and is a member of Chartered transformation. Accountants Australia and New Zealand. Murray Warner Nick Whitehead head of australasian Market chief Marketing officer Murray has 20 years’ experience working Nick has a 20-year track record of with cloud software technology, building commercialising technology through the new sales and revenue operations. He has development of effective go-to-market previously held several senior management strategies and leads Serko’s global positions with Concur Technologies, an SAP marketing and communications function. company, across Asia-Pacific, Europe and North America. our leaDerShiP 9 Our Strategy Our Purpose We bring people together Our Vision + Mission To create a connected, frictionless travel experience by building the world’s leading business travel marketplace 3 yr Strategic Goals 1 Customer success 2 Unmanaged revenue Deliver exceptional Establish significant customer experience (CX) market share in through experimentation- unmanaged travel market driven development FY23 Objectives Product health foundations Conversion Increase customer Grow revenue from satisfaction by continuing the unmanaged travel to enhance the performance segment by focusing on and usability of our products customer conversion 10 Our strategy provides our stakeholders with a clear sense of what drives us, where we are heading and how we will create long-term value. 3 Managed revenue Consistently grow market share in global managed travel market through TMC partnerships and inorganic growth 4 Marketplace and content Commercialise connected trip experience through an open platform 5 Culture Grow a culture of engaged Serkodians aligned to our purpose, mission and values Retain and grow Platform foundations Scale growth in North Build the marketplace America and extend our foundations through Organisational alignment Maximise alignment across our teams and leadership in the Australia technology enablement of minimise friction for and New Zealand markets an open integration platform customers to increase organisational efficiency our Strategy 11 Our products Zeno is an integrated travel and expense platform that is revolutionising the world of corporate travel and expense management globally. Zeno Travel Zeno Expense Zeno Travel is an Online Booking Tool (OBT) that is used by Zeno Expense automates the process of corporate card corporate travellers to book flights, trains, hotels, rental cars and out-of-pocket expense submission, reconciliation and and airport transfers in line with their corporate travel policies. reimbursement. Employees capture receipts via the mobile This provides the oversight and control that travel managers need to ensure that spend is effectively managed, with the ease of use and personalised experience that encourages corporate travellers to use the OBT and avoid travel program app, or email receipts directly to Zeno, add a description or cost centre if needed and submit for approval there and then. To make it even simpler, Zeno also offers automated integrations with providers such as Uber for Business. ‘leakage’ to supplier websites or leisure travel retailers. Zeno’s intelligent technology proactively identifies and Zeno achieves this with an intuitive interface that makes booking business travel super simple, intelligent technology that provides personalised itinerary recommendations based manages out-of-policy claims, preventing expense claim fraud and dramatically streamlining the expense administration function. on traveller preferences and a global marketplace that allows Zeno also provides managers and finance teams with travellers to connect with preferred suppliers at every stage a full suite of analysis tools that help them to run their of the journey. travel and expense budgets more effectively, identify problem areas and optimise expense policies. Serko generates revenue through corporate customers paying Serko generates revenue through corporate customers paying a booking fee per transaction and through supplier commission. a fee per active user or per expense report submitted. 12 Booking.com for Business · Powered by Zeno In 2019 Booking Holdings extended its partnership with Serko to enable Booking.com to resell the Zeno platform white-labelled under the Booking.com for Business brand, with a commercial partnership based on a revenue share model between Booking.com and Serko. Dedicated teams at both companies worked together to bring to market an initial product that went live in the UK and Ireland in May 2020 ahead of a global roll out that began in early 2021. The platform is now available in local language versions across more than 190 countries. The new Booking.com for Business platform powered by Zeno aims to provide a one-stop-shop for all business travel needs, helping save time and money and making life easier for business travellers and their administration teams alike. In addition to Booking.com accommodation content, we are continuing to build a global connected trip offer, including flights and rail content in selected countries. Serko generates revenue through supplier commission from travel bookings completed through Booking.com for Business. our ProDuctS 13 Building sustainable long-term business growth We believe strong ESG practices give Serko its social licence to operate, as well as creating long-term value. Here’s how: Being a brand you can count on — trusted by our employees, customers, investors and partners Continuously innovating — to adapt to rapid environmental changes and deliver sustainable and innovative products to our customers Powering our people — to do amazing work that drives our business and sustainability goals Serko’s 2022 ESG Report available now READ THE REPORT 14 SuStainable buSineSS growth Mission Zero Assisting business travellers to minimise their environmental impacts Mission Zero, launched in our Zeno booking platform in 2021, allows our customers to Serko’s vision for supporting efficient business travel with Mission Zero is built around four principles: actively reduce the environmental impact 1. Real-time data of their travel activity. Mission Zero empowers business travellers to choose environmentally friendly booking options by providing carbon offset data for flights, highlighting lower emission rental car options and enabling customers to select a targeted environmental programme to offset emissions. We have partnered with Tasman Environmental Markets (TEM) to integrate BlueHalo®, an end-to-end technology solution that Serko is collaborating with its partners to enable Zeno users to measure the impact of their entire trips in real-time, including flights, accommodation and rental car options. 2. Informed choice Travel programs can be designed to minimise environmental impact, not just financial cost. The most efficient flight routes, cabin classes and vehicle types can be identified at the point of purchase to drive more sustainable buying behaviour. enables Zeno to calculate and offset the emissions of a flight. 3. Impact visibility TEM’s ability to provide granular, dynamic carbon offset data By providing complete visibility of a business travel program’s based on choice of fare gives our customers the ability to build environmental impacts, Zeno enables organisations to make a robust carbon offset program for their businesses. policy choices that get their travellers where they need to go, while treading as lightly as possible. 4. Net Zero impact Through our partnership with TEM, Mission Zero offers organisations a measurable and credible way to offset their greenhouse emissions by investing in carefully chosen carbon offset projects that deliver social and economic benefits to communities, as well as emissions reduction. Mission Zero also recently introduced ‘sustainability badges’, which allow Booking.com users to search for accommodation that meets certain sustainability criteria. MiSSion Zero 15 MANAGEMENT COMMENTARY Please read the following commentary with the financial statements and the related notes in this report. Some parts of this commentary include information regarding the plans and strategy for the business and include forward-looking statements that involve risks and uncertainties. Actual results and the timing of certain events may differ materially from future results expressed or implied by the forward-looking statements contained in the following commentary. All amounts are presented in New Zealand dollars (NZD), except where indicated. All references to a year are the financial year ended 31 March, unless otherwise stated. Non-GAAP (generally accepted accounting practice) measures have been included, as we believe they provide useful information for readers to assist in understanding Serko’s financial performance. Non-GAAP financial measures do not have standardised meanings and should not be viewed in isolation or considered as substitutes for measures reported in accordance with New Zealand Equivalents to International Financial Reporting Standards (NZ IFRS). These measures have not been independently audited or reviewed. 16 ($36m) NET LOSS AFTER TAX BUSINESS RESULTS Year ended 31 March Revenue Other income Total income Operating expenses Percentage of revenue Foreign exchange gains/(losses) Net finance (expense)/income Net (loss) before tax Percentage of revenue Income tax benefit/(expense) Net (loss) after tax Percentage of revenue 2022 $ (000) 17,855 1,019 18,874 2021 $ (000) 12,420 4,476 16,896 Change $ (000) 5,435 (3,457) 1,978 % 44% -77% 12% (55,057) (44,854) (10,203) -23% -308% (35) 578 -361% (1,337) 247 1,302 331 (35,640) (29,048) (6,592) -97% 134% -23% -200% (319) -234% (341) 22 6% (35,959) (29,389) (6,570) -22% -201% -237% Revenue increased 44% to $17.9 million as travel volumes partially recovered from Covid-19 effects. Total income for the year to 31 March 2022 increased 12% to $18.9 million. Operating costs increased by 23% to $55.1 million, as the Company continued to scale to drive future growth opportunities. Serko recorded a net loss result after tax of $36.0 million, an increase of 22% against the prior year net loss of $29.4 million. The Group recognised $1.0 million in other income (primarily grants), a decrease of $3.5m or 77% from the prior year. Other income primarily comprised Covid-19 subsidies and the new research and development tax credit (RDTI). Covid-19 subsidy income of $0.6m was down from $3.4m partially offsetting the increased revenue as the travel market partially recovered. In the prior year, other income included $0.9m of Callaghan Innovation grants which were replaced by $0.3 million of RDTI in the current year. Grant income of $1.4 million was claimed but was treated as deferred income as the costs to which the grants related had been capitalised. This deferred income will be recognised in future years over the useful lives of the related assets. Foreign exchange losses decreased 97% to $0.0 million. Net finance income increased 134% to $0.6m primarily reflecting interest on the higher short-term investments as a result of the capital raises in late 2021. ManageMent coMMentary 17 ($28m) EBITDAF LOSS EBITDAF Year ended 31 March 2022 $ (000) 2021 $ (000) Change $ (000) % Net (loss) after tax (35,959) (29,389) (6,570) -22% Deduct: net finance (expense)/income Add back: income tax Add back: depreciation and amortisation Add back: net foreign exchange (gains)/ losses EBITDAF (loss) Percentage of revenue (578) 319 8,038 (247) 341 5,633 (331) (22) 134% -6% 2,405 43% 35 1,337 (1,302) -97% (28,145) -158% (22,325) (5,820) -26% -180% EBITDAF is a non-GAAP measure representing Earnings Before the deduction of costs relating to Interest, Taxation, Depreciation, Amortisation, Foreign Currency (Gains)/Losses and Fair value remeasurement. EBITDAF declined by $5.8 million from a loss of $22.3 million to a loss of $28.1 million reflecting increased operating expenses partially offset by higher Total Income. Depreciation and amortisation increased by $2.4 million over the prior year primarily reflecting an increase in the average balance of computer software assets over the prior year. Depreciation includes right-of-use assets (leased premises) under IFRS-16 (Leases) adoption of $0.9 million (FY21 $1.1 million). Movements from foreign exchange rates resulted in losses of $0.0 million for the year compared to losses of $1.3 million in the prior year. 18 17% SEGMENT REVENUE SEGMENT REVENUE AND ACTIVITY Year ended 31 March 2022 $ (000) 2021 $ (000) Change $ (000) % 12% TOTAL REVENUE AND OTHER INCOME Revenue – transaction and usage fees: Travel platform booking revenue Expense platform revenue Supplier commissions revenue Services revenue Other revenue Other Income Segment revenue Consideration payable to customers Total revenue and other income in accordance with NZ GAAP Total travel bookings (000) Online bookings (000) ARPB (travel related revenue only/ online bookings) ARPB (recurring revenue/online bookings) 9,042 4,039 4,358 1,007 320 1,019 19,785 (911) 6,354 3,997 538 1,145 386 4,476 16,896 2,688 42% 42 1% 3,820 710% (138) (66) (3,457) 2,889 -12% -17% -77% 17% - (911) 18,874 16,896 1,978 12% 2,556 2,153 5.80 7.83 1,566 1,287 5.36 990 866 63% 67% 0.44 8% 8.76 (0.93) -11% Travel related revenue includes travel platform booking revenue and supplier commissions revenue. Recurring revenue (a non-GAAP measure) is the revenue from customers excluding services revenue and other income. Segment revenue (a non-GAAP measure) is Total Income before it is reduced to reflect consideration payable to customers. In the period, consideration payable to customers comprised Serko’s share of jointly agreed marketing expenses. Total income includes revenue from customers and other income such as grants but excludes finance income. Total income increased by 12% to $18.9 million. Segment revenue increased 17% to $19.8 million. Travel platform revenue increased by 42% to $9.0 million. Expense platform revenue, which includes fixed components to pricing, was flat at $4.0 million. Supplier commissions before consideration payable increased by $3.8 million (710%) to $4.4 million reflecting increased travel volumes and growth in revenue from Booking.com for Business. After deducting consideration payable to customers supplier commissions revenue increased by 541% to $3.5 million. Services revenue declined by 12% to $1.0 million, while other revenues declined by 17% to $0.3 million. Recurring product revenue was up 49% to $16.8 million reflecting partial recovery in travel volumes from the effects of Covid-19 and growth in revenue from Booking.com for business. Consideration payable to customers was $0.9 million (FY21: $0.0 million) and comprised Serko’s share of jointly agreed marketing expenses incurred by customers. As required by NZ IFRS 15 Serko reduces revenue by the amount of consideration payable to customers. ManageMent coMMentary 19 In the fourth quarter of the 2020 financial year, the Covid-19 pandemic became widespread, significantly affecting booking volumes and materially impacting Serko’s performance over the 2021 financial year. Responses to the pandemic worldwide, including lockdowns and the suspension of all non-essential travel, had a material adverse effect on booking transactions made on Serko’s online travel booking platforms, which generate the majority of Serko’s revenue. In order to assess the impacts of Covid-19 on booking volumes Serko benchmarks volumes against the equivalent month in 2019. We measure total Australia and New Zealand volumes but also separate out Australia and New Zealand as Covid-19 impacts varied in each country. Travel volumes in Australia and New Zealand began to recover in early calendar 2021 and the recovery continued into the start of the financial year to 31 March 2022. New Zealand volumes peaked in June 2021 at 163% of 2019 volumes reflecting both travel recovery and increased market share in New Zealand before further lockdowns and travel restrictions began to impact from August 2021. In Australia volumes recovered to 72% of 2019 before further lockdowns caused volumes to fall hitting a low of 29% of 2019 levels in August 2021. With high vaccination levels and significant reductions in Covid-19 related restrictions travel volumes in March 2022 recovered to 78% of 2019 levels in Australia and to 75% of 2019 levels in New Zealand. australasia transactions as % of Pre covid-19 transactions 180% 120% 60% 0% new Zealand tMcs total australasian transactions australian tMcs apr 2021 Mar 2022 Under NZ IFRS-15 (Revenue from Contracts) Serko records revenue from its portfolio of contracts with reference to actual transactions, forecast transactions and minimum contracted commitments. With Covid-19 impacting the entire travel industry, Serko agreed to a number of changes to contracts, including changes to schedules of contracted minimum revenue. This had the effect of reducing the revenue that Serko recorded. During the year Serko migrated 390,000 Booking.com customers to the Zeno powered Booking for Business platform. A further 54,000 new signups to the platform occurred over the year. The Booking.com for Business revenues are primarily from European countries where booking volumes have been impacted by Covid-19 and to a lesser extent bookings have been impacted by the Russian invasion of Ukraine since February. Revenue from Booking.com for Business primarily comprises Supplier commissions revenue from hotel bookings and revenue is recognised on the date the hotel stay is completed. This results in a portion of revenue being recognised in months after the month of booking. After an initial peak in room nights completed in October 2021 we saw a dip as a result of Covid-19 and normal seasonal lows over Christmas and New Year. Room nights completed have grown strongly since that date, despite the Russian invasion of Ukraine, reaching 51,442 in March 2022. Booking growth was even stronger, however many of the March 2022 bookings will be completed in the financial year to 31 March 2023. The average revenue per completed room night (ARPCRN) for the year to 31 March 2022 was €6.93. Bookings can be for multiple rooms and room nights are higher than the number of rooms booked so that average revenue per completed booking is higher than the ARPCRN. The ARPCRN is impacted by the price of the hotel room. 20 63% TRAVEL PLATFORM BOOKINGS 8% TRAVEL ARPB ACTIVITY Travel platform bookings by volume increased 63% over the prior year. Total travel bookings during FY22 were 2.56 million. Total travel bookings include 0.40 million Offline bookings (system automated bookings) that don’t contribute significantly to revenue or are bundled into the ‘Online’ booking rate. Online bookings for the year increased 67% to 2.15 million. Average Revenue Per Booking (ARPB) for travel-related revenue (Travel platform and supplier commissions) increased during the year by 8% to $5.80 from $5.36 based on Online bookings and was largely related to increases in pricing for the Zeno platform. ARPB for recurring revenue (total recurring revenue divided by Online bookings) at $7.83 declined by 11% from $8.76 in the prior year. Recurring revenue includes Expense platform revenue which has a higher average value and therefore as Travel platform bookings increased the ARPB declines due to the lower weighting of Expense platform revenue within the calculation. Expense platform revenue was not as adversely affected as Travel platform revenue by Covid-19 . ManageMent coMMentary 21 REVENUE BY GEOGRAPHY Year ended 31 March Australia New Zealand North America Europe and Other Total Revenue 2022 $ (000) 10,686 1,539 2,597 3,033 17,855 2021 $ (000) Change $ (000) % 7,520 2,154 2,369 377 3,166 (615) 228 42% -29% 10% 2,656 705% 12,420 5,435 44% Serko earned 60% (FY21: 61%) of revenue from Australia and 9% (FY21: 17%) from New Zealand sources, with New Zealand-sourced income down 29% and Australian-sourced income up 42% over the prior year. Both Australia and New Zealand have been adversely affected by Covid-19 travel restrictions but in Australia the impact was lower than in FY21. North American revenue increased by 10% but declined as a proportion of total revenue due to the growth in Australia and Europe and Other. Europe and Other revenue increased by 705% to $3.0 million driven by growth in revenues from the Booking.com partnership. Europe and Other revenue before consideration payable to customers, which is a non-GAAP measure, has increased by 946% to $3.9m. Consideration payable to customers was $0.9m (FY21: nil). 22 HOW SERKO MAKES MONEY business traveller makes a booking via Serko platforms business traveller books a hotel, car or taxi via Serko platforms business traveller submits receipts using Serko platforms $ booking & other fees $ Supplier commissions $ Monthly user fee Serko’s main source of revenue is Travel platform revenue from Serko Online and Zeno however Supplier commissions revenue is growing. Travel platform revenue is made up of transaction fees, ancillary service fees and contracted minimum payments (where applicable) and is stated net of volume-related rebates and discounts. Travel platform revenue is generally recognised at the time a booking is made. Serko also earns commission income on a portion of bookings when corporates opt to book Serko-sourced hotel and other traveller- related services. Serko is paid directly from the suppliers of these services, therefore income from this source through its platforms is included in supplier commissions. The Booking.com for Business platform provided in partnership with Booking.com is a free service with Booking.com receiving commissions from suppliers, primarily hotels. The commissions earned through this platform are recognised under supplier commissions. Supplier commission revenue is recognised at the time the relevant stay is completed as bookings which are cancelled do not result in revenue. Serko also earns income from its expense management platform Serko Expense, which allows registered users of corporate customers to process travel and expense claims for accounting and reimbursement. Revenues are derived from a combination of fees for active users, registered users and reports processed. Other revenue includes income from Serko Mobile licence fees and other miscellaneous revenues. Services revenue is derived from installation service and customised software development undertaken on behalf of the TMCs. It also includes the fees charged to develop connections to third party systems wanting to integrate with Serko’s platforms. The basis of charging can vary depending on the contractual terms with the customer, which may specify time and materials, capped or fixed pricing. Other income historically has been primarily government grants for research and development projects and international growth grants. However, in FY21 and FY22, Serko received government grants related to Covid-19 subsidies. With the change of R&D grants to a tax credit regime, Serko no longer receives research and development grants and instead receives research and development tax incentives (RDTI). ManageMent coMMentary 23 $25m $20m $15m $10m $5m $0m 4m 3m 2m 1m 0m Services Supplier commissions and other expense platform Fy13 Fy14 Fy15 Fy16 Fy17 Fy18 Fy19 Fy20 Fy21 Fy22 travel platform other and custom bookings online bookings Fy13 Fy14 Fy15 Fy16 Fy17 Fy18 Fy19 Fy20 Fy21 Fy22 Revenue trend Booking trend 1 Travel platform booking trend over the last 9 years Room nights completed Booking.com for Business platform oct 21 nov 21 Dec 21 Jan 22 Feb 22 Mar 22 1 Booking volumes are total volumes and include Offline and Custom Bookings, which can be either bundled into a price per Online booking or at a reduced rate, as these are primarily automated bookings but processed through the booking tool. 24 23% OPERATING EXPENSES OPERATING EXPENSES Year ended 31 March Marketing expenses Third party connection costs Other selling costs Total selling and marketing expenses 2022 $ (000) 1,536 894 657 3,087 2021 $ (000) 1,054 535 467 2,056 Change $ (000) 482 359 190 1,031 % 46% 67% 41% 50% Hosting expenses 4,932 2,710 2,222 82% Employee renumeration 26,059 25,083 Contribution to pension plans Share-based payment expenses Other remuneration and benefits 1,303 4,095 617 880 3,184 380 976 423 911 237 Total remuneration and benefits 32,074 29,527 2,547 4% 48% 29% 62% 9% 61% 23% 21% 210% 69% 90% 14% 61% -32% n/a 47% 41% 63% -4% 43% 275 493 (23) 195 172 1,618 1,306 705 365 1 1,819 6,926 6,386 1,652 8,038 171 402 (19) 63 102 851 1,148 438 536 - 1,236 4,928 3,909 1,724 5,633 104 91 (4) 132 70 767 158 267 (171) 1 583 1,998 2,477 (72) 2,405 Auditor remuneration and other assurance fees Directors’ fees Movement of expected credit loss allowance on receivables Bad debts written off Rental and operating lease expenses Professional fees Computer licences Insurance costs Recruitment fees Donations Other administration expenses Total administration expenses Amortisation of intangibles Depreciation Total amortisation and depreciation Total operating expenses excluding foreign exchange gains/(losses) Percentage of revenue 55,057 44,854 10,203 23% 308% 361% Selling and marketing expenses comprise all the direct costs of sales that are not people or salary related. Remuneration and benefits are the total costs of employees and contractors engaged within the business during the financial year, including gross salary, additional payroll taxes, superannuation and KiwiSaver, bonuses, commissions and the value of any share-based remuneration or awards. Other administration expenses include listed market costs, training, travel and other miscellaneous office costs. ManageMent coMMentary 25 Total operating expenses increased 23% to $55.1 million. Selling and marketing expenses increased 50% to $3.1 million. Third party connection costs grew 67% in line with the growth in the number of online bookings. As travel recovered we increased marketing expenses by 46% to help drive customer growth. Hosting costs increased 82% to $4.9 million primarily driven by the increase in online booking volumes of 67% and costs of maintaining elevated hosting capacity relative to actual requirements. We maintained elevated levels of hosting capacity to ensure resiliency as we undertook the successful migration of Booking for Business customers to our platform and to ensure capacity was available as travel booking volumes in Australia and New Zealand rebounded. Remuneration and benefits (R&B) increased by 9% to $32.1 million owing to the increased average head count relative to the prior year and increased compensation per employee. As at 31 March 2022 Serko had 312 employees, an increase of 9% from 31 March 2021. Share-based payments increased 29% to $4.1 million reflecting new employees joining the scheme and the impacts of the expansion of the long-term incentive scheme to most employees in the prior year. Administration costs grew 41% to $6.9 million. Within administration costs, professional fees increased by 90% to $1.6 million with the increase primarily driven by professional fees relating to a potential acquisition and consulting services to support the design and development of a new mobile app. Amortisation increased by 63% to $6.4 million primarily reflecting an increase in the average balance of computer software assets relative to the prior year. 26 33% INCREASE TOTAL PD&D COSTS PRODUCT DESIGN AND DEVELOPMENT (PD&D) COSTS Year ended 31 March Total Product Design & Development Percentage of revenue Less: capitalised product development costs 2022 $ (000) 25,548 143% 2021 $ (000) 19,203 155% Change $ (000) % 6,345 33% (15,320) (7,231) (8,089) 112% Percentage of Product Design & Development costs 60% 38% Total Product Design & Development (excluding amortisation) 10,228 11,972 (1,744) -15% Percentage of revenue 57% 96% Add: Amortisation of capitalised development costs 6,386 3,909 2,477 63% Total Percentage of revenue 16,614 93% 15,881 128% 733 5% Product design and development (PD&D) costs is a non-GAAP measure representing the internal and external costs related to PD&D that have been included in operating costs or capitalised as computer software development during the period. PD&D includes all activities related to the design, development and maintenance of Serko’s product but excludes operating costs such as Hosting expenses. PD&D expenses include employee and contractor remuneration related to these activities. Total PD&D costs increased by 33% to $25.5 million reflecting increased average PD&D headcount. As a percentage of revenue PD&D costs reduced by 12 percentage points to 143%. Capitalised PD&D costs increased by 112% to $15.3 million reflecting the increased Total PD&D costs and an increase in the proportion of PD&D costs capitalised to 60%. ManageMent coMMentary 27 9% INCREASE FTE EMPLOYEES AND AVERAGE REVENUE PER FTE Year ended 31 March 2022 2021 Change % Product development and maintenance Sales and marketing Customer support Administration Total employee numbers at end of the year (FTE) Average revenue per FTE (NZD $000) 216 14 45 37 312 49 193 16 48 30 287 67 23 (2) (3) 7 25 12% -13% -6% 23% 9% (18) -27% Serko’s staff numbers increased by a net 25 during the year to 312 full-time equivalent (FTE) staff, an increase of 9%. By country at 31 March 2022 Serko had 200 staff based in New Zealand, 18 in Australia, 53 in China and 41 in the US. The increase in staff is primarily in product development and reflects the investment Serko is making in its product to drive growth in the Northern Hemisphere markets. 28 56% INCREASE CASH & SHORT TERM DEPOSITS CASH FLOWS Year ended 31 March Receipts from customers Grant income receipts 2022 $ (000) 22,878 1,818 2021 $ (000) 15,542 4,280 Change $ (000) % 7,336 47% (2,462) -58% Other operating cash flows (43,152) (37,864) (5,288) 14% Total cash flows from operating activities Short term deposits Other Investing cash flows Total cash flows from investing activities (18,456) (18,042) (414) 2% (45,000) (16,094) (45,000) - n/a (7,790) (8,304) 107% (61,094) (52,790) (8,304) 16% Financing cash flows Total net cash flows 79,167 (383) 63,927 15,240 24% (6,905) 6,522 -94% Net foreign exchange differences (23) (567) 544 -96% Closing cash and cash equivalents balances 34,513 34,919 (406) -1% Short-term deposits Cash and short-term deposits 90,000 124,513 45,000 79,919 45,000 100% 44,594 56% Receipts from customers grew by 47% to $22.9 million reflecting revenue growth and additional payments from customers. Grant income receipts declined 58% to $1.8m reflecting lower Covid-19 subsidies. Other operating cash outflows increased by 14% to $43.2 million reflecting increases in operating expenses. Net operating cash outflows for the year increased 2% to $18.5 million. Other investing cash flows, which include cash outflows for property, plant and equipment and intangibles, reflecting capitalised internal development, increased 107% to $16.1 million. During the year $45 million was placed on short term deposits bringing total short-term deposits to 31 March 2022 to $90 million. Financing cash flows of $79.2 million primarily comprised capital raised during the year of $83.3 million. Capital was raised through a fully underwritten placement of $75 million in November 2021 and $8.3 million in a retail offer completed in December 2021. Net of costs of the capital raise of $3.2 million Serko raised a net $80.1 million from the capital raises. Cash balances and short-term deposits increased 56% to $124.5 million as at 31 March 2022. Excluding funds from the capital raise, net cash burn for the year was $35.5 million, an average of $3.0 million per month. Prior to the capital raise, Serko targeted an average cash burn of $2 – 4 million per month. Following the capital raise, Serko continued to invest in scaling the business and the planned cash burn was close to $4 million per month. The second-half cash burn, excluding net funds from the capital raise, was $3.0 million average per month, lower than the planned, in part due to additional payments from customers which are expected to reverse in the financial year to 31 March 2023. ManageMent coMMentary 29 FINANCIAL STATEMENTS CONTENTS Consolidated statement of comprehensive income Consolidated statement of changes in equity Consolidated statement of financial position Consolidated statement of cash flows Notes to the financial statements Independent auditor’s report 32 33 34 35 36 – 69 70 – 73 30 The directors of Serko Limited are pleased to present the financial statements for Serko Limited and its subsidiaries (the Group) for the year ended 31 March 2022 to shareholders. The directors are responsible for presenting financial statements in accordance with New Zealand law and generally accepted accounting practice, which fairly present the financial position of the Group as at 31 March 2022 and the results of its operations and cash flows for the year ended on that date. The directors consider the financial statements of the Group have been prepared using accounting policies that have been consistently applied and supported by reasonable judgements and estimates and that all relevant financial reporting and accounting standards have been followed. The directors believe that proper accounting records have been kept that enable, with reasonable accuracy, the determination of the financial position of the Group and facilitate compliance of the financial statements with the Companies Act 1993, NZX Listing Rules, Financial Reporting Act 2013 and the Financial Markets Conduct Act 2013. The directors consider they have taken adequate steps to safeguard the assets of the Group and to prevent and detect fraud and other irregularities. Internal control procedures are also considered to be sufficient to provide a reasonable assurance as to the integrity and reliability of the financial statements. The financial statements are signed on behalf of the Board of Directors on 18 May 2022 by: CLAUDIA BATTEN CHAIR JAN DAWSON CHAIR OF AUDIT AND RISK COMMITTEE Financial StateMentS 31 Consolidated Statement of Comprehensive Income For the year ended 31 March 2022 Revenue Other income Total income Operating Expenses Selling and marketing expenses Hosting expenses Remuneration and benefits Administration expenses Amortisation and depreciation Total operating expenses Loss before finance items Foreign exchange gains/(losses) – net Finance income Finance expenses Loss before income tax Income tax expense Net loss attributable to the shareholders of the company Movement in foreign currency reserve Total comprehensive loss for the year Earnings per share Notes 2022 2021 $ (000) $ (000) 4 4 5 5 5 6 17,855 1,019 18,874 (3,087) (4,932) (32,074) (6,926) (8,038) (55,057) 12,420 4,476 16,896 (2,056) (2,710) (29,527) (4,928) (5,633) (44,854) (36,183) (27,958) (35) 696 (118) (1,337) 380 (133) (35,640) (29,048) (319) (35,959) (57) (36,016) (341) (29,389) 43 (29,346) Basic and diluted earnings/(loss) per share (dollars) 17 (0.33) (0.30) The accompanying notes form part of these financial statements. 32 Consolidated Statement of Changes in Equity For the year ended 31 March 2022 Balance as at 1 April 2021 Net loss for the year Other comprehensive loss* Total comprehensive loss for the year Transactions with owners Issue of share capital Cost of equity issued Equity-settled share-based payments Shares vested with employees via Restricted Share Plan Shares forfeited by employees via Restricted Share Plan Non-executive director’s settlement of non- recourse loan Notes Share capital Share-based payment reserve Foreign currency reserve Accumulated losses Total $ (000) $ (000) $ (000) $ (000) $ (000) 153,706 4,509 (179) (55,508) 102,528 - - - 83,281 (3,188) 1,055 - - 247 - - - - - 2,929 95 (3) (47) - (35,959) (35,959) (57) (57) - (57) (35,959) (36,016) - - - - - - - - - - - - 83,281 (3,188) 3,984 95 (3) 200 Balance as at 31 March 2022 16 235,101 7,483 (236) (91,467) 150,881 Balance as at 1 April 2020 Net loss for the year Other comprehensive income* Total comprehensive income/(loss) for the year Transactions with owners Issue of share capital Cost of equity issued Equity-settled share-based payments Shares vested with employees Shares forfeited by employees Non-executive directors’ settlement of non-recourse loan Shares issued in respect of directors’ services 87,751 2,374 (222) (26,119) 63,784 - - - 67,500 (2,541) 684 - - 303 9 - - - - - 1,807 391 (13) (50) - - 43 43 (29,389) (29,389) - 43 (29,389) (29,346) - - - - - - - - - - - - - - 67,500 (2,541) 2,491 391 (13) 253 9 Balance as at 31 March 2021 16 153,706 4,509 (179) (55,508) 102,528 *Items in other comprehensive income may be reclassified to the income statement and are shown net of tax. The accompanying notes form part of these financial statements. Financial StateMentS 33 Consolidated Statement of Financial Position as at 31 March 2022 Current assets Cash at bank and on hand Short-term deposits Receivables Income tax receivable Total current assets Non-current assets Property, plant and equipment Intangible assets  Deferred tax asset Total non-current assets Total assets Current liabilities Trade and other payables Deferred income Interest-bearing loans and borrowings Lease liabilities Derivative financial instruments Income tax payable Total current liabilities Non-current liabilities Deferred income Interest-bearing loans and borrowings Lease liabilities Total non-current liabilities Total liabilities Equity Share capital Share-based payment reserve Foreign currency reserve Accumulated losses Total equity Total equity and liabilities Notes 11 11 7 9 10 6 12 14 15 13 8 14 15 13 16 16 2022 $ (000) 34,513 90,000 6,226 - 2021 $ (000) 34,919 45,000 5,393 7 130,739 85,319 4,319 32,058 75 36,452 167,191 11,308 1,008 28 820 16 120 13,300 853 - 2,157 3,010 2,569 23,304 117 25,990 111,309 7,142 - 62 1,017 142 - 8,363 - 28 390 418 16,310 8,781 235,101 153,706 7,483 (236) (91,467) 150,881 4,509 (179) (55,508) 102,528 167,191 111,309 For and on behalf of the Board of Directors, who authorise these financial statements for issue on 18 May 2022 CLAUDIA BATTEN CHAIR JAN DAWSON CHAIR OF AUDIT AND RISK COMMITTEE The accompanying notes form part of these financial statements. 34 Consolidated Statement of Cash Flows For the year ended 31 March 2022 Cash flows from operating activities Receipts from customers Receipts from government grants - Covid-19 subsidies Interest received Receipts from other grants Taxation paid Payments to suppliers and employees Interest payments on lease liabilities Net GST refunded Notes 2022 $ (000) 22,878 962 228 856 (44) 2021 $ (000) 15,542 3,268 349 1,012 (253) (43,637) (38,406) (69) 370 (87) 533 Net cash flows used in operating activities 20 (18,456) (18,042) Cash flows from investing activities Purchase of property, plant and equipment Capitalised development costs and other intangible assets Short-term deposits Net cash flows used in investing activities Cash flows from financing activities Issue of ordinary shares Cost of new share issue Payment of lease liabilities Non-executive directors non-recourse loan Net repayment of loans Net cash flows from financing activities Net decrease in total cash Net foreign exchange difference Cash and cash equivalents at beginning of period Cash and cash equivalents at the end of the period Cash and cash equivalents comprises the following: Cash at bank and on hand (774) (15,320) (45,000) (61,094) (559) (7,231) (45,000) (52,790) 83,281 (3,188) (1,064) 200 (62) 67,544 (2,541) (1,266) 250 (60) 79,167 63,927 (383) (23) 34,919 34,513 (6,905) (567) 42,391 34,919 11 34,513 34,513 34,919 34,919 The accompanying notes form part of these financial statements. Financial StateMentS 35 Notes to the Financial Statements For the year ended 31 March 2022 1 CORPORATE INFORMATION In reaching their conclusion the Board has considered the The financial statements of Serko Limited (‘the Company’ following factors: or ‘Serko’) and subsidiaries (‘the Group’) were authorised for issue in accordance with a Board resolution. The Company is a limited liability company domiciled and incorporated in New Zealand under the Companies Act 1993 and is listed on the New Zealand Stock Exchange (NZX) and the Australian Securities Exchange (ASX) as an ASX Foreign Exempt Listing. Its registered office is at Unit 14d, 125 The Strand, Parnell, Auckland. The Group provides online business travel booking software solutions and is headquartered in Auckland, New Zealand. 2 SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES • Cash reserves (Cash at bank and Term Deposits) at 31 March 2022 of $124.5 million provides a sufficient level of headroom to help support the business for at least the next 12 months; and • Over the second half of the financial year, average monthly cash burn was $3.0 million. c) Statement of compliance The financial statements have been prepared in accordance with New Zealand Generally Accepted Accounting Practice. They comply with New Zealand equivalents to International Financial Reporting Standards (NZ IFRS) and International Financial Reporting Standards, The principal accounting policies applied in the preparation as appropriate for profit-oriented entities. of these consolidated financial statements are set out in the respective notes and in this note. These policies have been consistently applied to all the years presented, unless otherwise stated. a) Basis of preparation d) Application of new and revised standards, amendments and interpretations There are no new revised or amended IFRS Standards that are applicable to the Group for the year. The accounting policies adopted are consistent with the prior year. The financial statements have been prepared in accordance with generally accepted accounting practice e) Basis of consolidation in New Zealand (NZ GAAP) and the requirements of The consolidated financial statements comprise the the Financial Markets Conduct Act 2013. The financial financial statements of Serko Limited and its subsidiaries statements have been prepared on a historical cost basis, as at and for the year ended 31 March each year. modified by the revaluation of certain assets and liabilities as identified in specific accounting policies. Control is achieved when the Group is exposed, or has rights, to variable returns from its involvement with The financial statements are presented in New Zealand the investee and has the ability to affect those returns dollars and all values are rounded to the nearest thousand through its power over the investee. Specifically, the Group dollars unless stated otherwise. controls an investee if, and only if, the Group has: The financial statements provide comparative information in respect of the previous period. b) Going concern • Power over the investee (i.e. existing rights that give it the current ability to direct the relevant activities of the investee); • Exposure, or rights, to variable returns from its The Board has considered the ability of the Group to involvement with the investee; and continue to operate as a Going Concern for at least the next 12 months from the date the financial statements are authorised for issue. It is the conclusion of the Board that the Group will continue to operate as a going concern and the financial statements have been prepared on that basis. • The ability to use its power over the investee to affect its returns. When the Group has less than a majority of the voting or similar rights of an investee, the Group considers all relevant facts and circumstances in assessing whether it has power over an investee, including: 36 2 SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES Continued • The contractual arrangement with the other vote holders of the investee; For the purpose of impairment testing, goodwill acquired in a business combination is, from the acquisition date, allocated to each of the Group’s cash-generating units expected to benefit from the combination, irrespective of whether other assets or liabilities of the acquiree are • Rights arising from other contractual arrangements; assigned to those units. and • The Group’s voting rights and potential voting rights. The Group reassesses whether or not it controls an investee if facts and circumstances indicate there are changes to one or more of the three elements of control. Consolidation of a subsidiary begins when the Group obtains control over the subsidiary and ceases when the Group ceases control of the subsidiary. Assets, liabilities, Goodwill is tested annually for impairment, or immediately if events or changes in circumstances indicate that it might be impaired and carried at cost less accumulated impairment losses. Impairment losses on goodwill are not reversed. Any gain on bargain purchase is recognised immediately on acquisition to profit and loss. income and expenses of a subsidiary acquired or disposed Inter-company transactions, balances and unrealised gains of during the year are included in the financial statements and losses on transactions between Group companies are from the date the Group gains control until the date the eliminated. Group ceases to control the subsidiary. A change in the ownership interest of a subsidiary, comprehensive income after tax in the statement of without a cease of control, is accounted for as an equity comprehensive income and are presented within equity transaction. If the Group ceases control over a subsidiary, in the consolidated statement of financial position, it: separately from the equity of the owners of the parent. Non-controlling interests are allocated their share of • Derecognises the assets (including goodwill) and liabilities of the subsidiary; • Derecognises the carrying amount of any non- controlling interests; • Derecognises the cumulative translation differences recorded in equity; • Recognises the fair value of the consideration received; • Recognises the fair value of any investment retained; • Recognises any surplus or deficit in profit or loss; and • Reclassifies the parent’s share of components previously recognised in other comprehensive income f) Foreign currency translation i) Functional and presentation currency Items included in these financial statements of each of the Group’s entities are measured using the currency of the primary economic environment in which the entity operates (the ‘functional currency’). These financial statements are presented in New Zealand dollars, which is the Group’s presentation currency and the parent’s functional currency. Key factors supporting the determination that New Zealand dollars are the parent’s functional currency are: Serko is NZX listed and has raised capital in New Zealand to profit or loss or retained earnings, as appropriate, as would be required if the Group had directly disposed of dollars; the related assets or liabilities. Serko generates revenue in multiple currencies; and The acquisition of subsidiaries is accounted for using the New Zealand dollars are the primary currency for labour, acquisition method of accounting. The acquisition method operating cost and capital expenditure. of accounting involves recognising at acquisition date, separately from goodwill, the identifiable assets acquired, ii) Transactions and balances liabilities assumed and any non-controlling interest in the acquiree. The identifiable assets acquired and liabilities assumed are measured at their acquisition date fair values. Acquisition-related costs are expensed as incurred and recognised in profit or loss. The difference between the above items and the fair value of the consideration is recorded as either goodwill or gain on bargain purchase. After initial recognition, goodwill is measured at cost less any accumulated impairment losses. Transactions in foreign currencies are initially recorded in the functional currency by applying the exchange rates ruling at the date of the transaction. Monetary assets and liabilities denominated in foreign currencies are retranslated at the rate of exchange ruling at balance date. Non-monetary items measured in terms of historical cost in a foreign currency are translated using the exchange noteS to Financial StateMentS 37 2 SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES Continued rate as at the date of the initial transaction. Non-monetary items measured at fair value in a foreign currency are translated using the exchange rates at the date when the fair value was determined. Foreign exchange gains and losses resulting from the settlement of such transactions, and from the translation at year end of exchange rates for monetary assets and liabilities denominated in foreign currencies, are recognised in profit or loss. iii) Foreign Currency Translation Reserve For the purposes of presenting these consolidated financial statements, the assets and liabilities of the Group’s foreign operations are translated into currency units using exchange rates prevailing at the end of each ii) Financial liabilities Financial liabilities are classified as ‘other financial liabilities’. Other financial liabilities, including interest-bearing loans and borrowings, are initially measured at fair value, net of transaction costs. Other financial liabilities are subsequently measured at amortised cost using the effective interest method. The effective interest method calculates the amortised cost of a financial liability and allocates the interest expense over the relevant period. The effective interest rate is the rate that exactly discounts estimated future cash payments through the expected life of the financial liability or, where appropriate, a shorter period to the net carrying amount of the liability. Financial liabilities are classified as current liabilities unless the Group has an unconditional right to defer settlement of the liability for at least 12 months after reporting period. Income and expense items are translated balance date. at the average exchange rates for the period, unless exchange rates fluctuate significantly during that period, in which case the exchange rates at the dates of the transactions are used. Exchange differences arising, if any, are recognised in other comprehensive income and accumulated in the foreign currency translation reserve. g) Financial instruments Cash at bank and on hand, short term deposits and receivables are financial assets measured at amortised cost. When financial assets are recognised initially they are measured at fair value plus directly attributable iii) Impairment of financial assets The Group recognises a loss allowance for expected credit losses (ECL) on investments in debt instruments that are measured at amortised cost or at fair value through comprehensive income, lease receivables, trade receivables and contract assets, as well as on financial guarantee contracts. The amount of expected credit losses is updated at each reporting date to reflect changes in credit risk since initial recognition of the respective financial instrument. transaction costs. The Group determines the classification The Group always recognises lifetime ECL for trade of its financial assets on initial recognition and, when allowed and appropriate, re-evaluates this designation at each financial year end. Derivative financial instruments are recognised at fair value through profit or loss. i) Amortised cost Financial assets measured at amortised cost are those held within a business model whose objective is to hold financial assets to collect contractual cash flows and the contractual terms of the financial asset give rise on specified dates to cash flows that are solely payments of principal and interest on the principal amount outstanding. They arise when the Group provides money, goods or services directly to a debtor with no intention of selling the receivable. Such assets are subsequently carried at amortised cost using the effective interest method. Expected credit loss movements are recognised in profit or loss when the contract assets and liabilities are derecognised or impaired, as well as through the amortisation process. receivables, contract assets and lease receivables. The expected credit losses on these financial assets are estimated using a provision matrix based on the Group’s historical credit loss experience, adjusted for factors that are specific to the debtors, general economic conditions and an assessment of both the current, as well as the forecast direction of conditions at the reporting date, including time value of money where appropriate. Special consideration has been given to ECL in light of the economic impact of Covid-19 throughout the travel industry and the capacity of our customers to meet their obligations to us. For all other financial instruments the Group recognises lifetime ECL when there has been a significant increase in credit risk since initial recognition. However, if the credit risk on the financial instrument has not increased significantly since initial recognition, the Group measures the loss allowance for that financial instrument at an amount equal to 12-month ECL. 38 2 SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES 3 SIGNIFICANT ACCOUNTING JUDGEMENTS, Continued ESTIMATES AND ASSUMPTIONS Lifetime ECL represents the expected credit losses The preparation of the Group’s consolidated financial that will result from all possible default events over statements requires the Group to make judgements, the expected life of a financial instrument. In contrast, estimates and assumptions that affect the reported 12-month ECL represents the portion of lifetime ECL that amounts of revenues, expenses, assets and liabilities and is expected to result from default events on a financial the accompanying disclosures. instrument that are possible within 12 months after the reporting date. In the process of applying the Group’s accounting policies, the following judgements have been applied, which have The Group writes off a financial asset when there is an effect on the amounts recognised in the consolidated information indicating that the debtor is in severe financial financial statements. difficulty and/or there is no realistic prospect of recovery, e.g. when the debtor has been placed under liquidation or a) Covid-19 pandemic has entered into bankruptcy proceedings or, in the case of trade receivables, when the amounts are over two years past due, whichever occurs sooner. h) Borrowing costs The Covid-19 pandemic has again disrupted the travel industry during the current financial year, however Serko has taken this as an opportunity to invest for growth in the business. During the past year we have rolled-out our Zeno platform globally in partnership with Booking.com, laying Borrowing costs directly attributable to the acquisition, solid foundations for growth as business travel resumes. construction or production of a qualifying asset are Since February 2022 we have seen positive transaction capitalised as part of the cost of that asset. A qualifying growth, especially in Australia, as well as consistently asset is one that takes 12 months or longer to prepare increasing volumes from Booking.com for Business during for its intended use or sale. Other borrowing costs are the final quarter of the current financial year. The impact expensed when incurred. i) Other taxes of the pandemic on current year revenue has had an impact on judgements around future forecast revenue and costs. Revenues, expenses and assets are recognised net of the b) Revenue recognition (note 4) amount of goods and services tax (GST) except where the Some customer agreements contain annual minimum GST incurred on a purchase of goods and services is not transaction volume commitments. These are normally for recoverable from the taxation authority, in which case the period of the agreement and span multiple financial the GST is recognised as part of the cost of acquisition of reporting periods. Based on this, the Company needs to the asset or as part of the expense item as applicable. All make a judgement about estimated future transaction receivables and payables are stated GST inclusive. volumes to determine forecast related revenue for each The net amount of GST recoverable from, or payable to, the taxation authority is included as part of receivables or payables in the statement of financial position. Commitments and contingencies are disclosed net of the amount of GST recoverable from, or payable to, the taxation authority. j) Comparatives Certain comparative amounts have been reclassified to conform to the current year’s presentation. The definition of Key management (note 19 (c)) has been redefined from ‘Chief Executive Officer and Chief Strategy Officer, the executive management team and their direct reports’ to ‘Serko’s board of directors, the Chief Executive Officer and direct reports’. financial reporting period. c) Development costs (note 10) Development costs of a project are capitalised in accordance with the accounting policy. Initial capitalisation of costs is based on the Group’s judgement that technological and economic feasibility is confirmed, usually when a product development project has reached a defined milestone according to an established project management model. In determining the amounts to be capitalised, management makes assumptions regarding the expected future cash generation of the project and the expected period of benefits. d) Amortisation of Intangible assets (note 10) The technology landscape is constantly changing and evolving and as such has required Serko to evaluate the useful life of internally developed software (computer software). Based on current product development and accounting principles we have assessed a useful life for computer software assets of between 3 and 5 years (FY21: 5 years). noteS to Financial StateMentS 39 e) Impairment (note 10 – Intangibles) b) Revenue from services The Group reviews the carrying value of intangible and Revenue from a contract to provide services is recognised non-financial assets on an annual basis, in particular, by reference to the completion of the contract or services goodwill, computer software and development work in completed at balance date. progress. Consideration is placed on a number of factors, depending on the specific asset in question, which may c) Contract assets Contract assets primarily relate to accrued revenue for contractual minimum guarantees (refer note 7). The contract asset is reclassified to trade receivables at the point at which it is invoiced to the customer. Contract modifications arising from changes in pricing minimum guaranteed volumes are assessed on an individual basis and are accounted for prospectively, rather than adjusting the revenue for already satisfied performance obligations. d) Contract liabilities If payments received exceed the revenue recognised to date, a contract liability is recognised for the difference (refer note 14). include discounted cash flow forecasts, the ability to continue to generate discrete cash flow and returns, any changes or anticipated changes in the business or product circumstances and the nature of the events that originally gave rise to the recognition of any non-financial assets. The Group has considered reduced travel owing to Covid-19 and made various assumptions and estimates relating to the expected recovery profile of travel in various geographies and its impact on Serko’s activities. 4 REVENUE & OTHER INCOME Revenue is recognised and measured at the fair value of the consideration received or receivable to the extent it is probable that the entity will collect the consideration to which it will be entitled in exchange for the goods or services that will be transferred to the customer. Revenue is disclosed net of credit notes, rebates and discounts. a) Revenue from transaction and usage fees Revenue from transaction and usage fees is recorded at the time of travel or expense transactions processed through Serko’s platforms. Contracts that have fixed minimum booking volume arrangements are recognised over the period of volume commitment. For contracts without fixed consideration we have applied the ‘as invoiced’ basis. Serko records revenue from its portfolio of contracts with reference to actual transactions, forecast transactions and minimum contracted commitments. Owing to Covid-19 impacting the entire travel industry, Serko has agreed to a number of changes to contracts with customers, including changes to schedules of contracted minimum revenue. This has had the effect of reducing the revenue that Serko expected to record in the current year. Serko Expense revenue is invoiced monthly on an active user basis and revenue is recognised at a point in time. Supplier commission revenue, predominantly from hotel bookings, is recognised when the performance obligation is fulfilled, which is when the reservation has been completed (completed stay). 40 4 REVENUE & OTHER INCOME Continued Revenue – transaction and usage fees: Travel platform booking revenue Expense platform revenue Supplier commissions revenue Services revenue Other revenue Total revenue Government grants Other Total other income Total revenue and other income Geographic information Australia New Zealand US Europe and Other Total revenue Notes 2022 $ (000) 2021 $ (000) 14 9,042 4,039 3,447 1,007 320 6,354 3,997 538 1,145 386 17,855 12,420 1,006 13 1,019 4,382 94 4,476 18,874 16,896 2022 $ (000) 2021 $ (000) 10,686 1,539 2,597 3,033 17,855 7,520 2,154 2,369 377 12,420 noteS to Financial StateMentS 41 4 REVENUE & OTHER INCOME Continued Segment revenue The Board and Executive team monitors the results of the Group’s operations as a whole for the purpose of making decisions about resource allocation and performance assessment and therefore the Board has determined the Group is a single reportable operating segment. This reporting segment is predominantly made up of revenue generated from transaction and usage fees, which includes Travel platform bookings, supplier commissions and Expense revenue. As required under NZ IFRS 8 Serko is required to report on major customers making up more than 10% of the revenue for the year. Under this disclosure Serko advises that three customers (2021: two) had revenue more than 10% of the revenue for the Group. These customers accounted for $9,335,635 of the revenue for the year ended 31 March 2022 (2021: $5,076,192). Serko evaluates the performance of the operating segment based on revenue before consideration payable to customers. As required by IFRS 15 Serko reduces revenue by the amount of consideration payable to customers. In the period the consideration payable to customers comprised Serko’s share of jointly agreed marketing expenses. The marketing expenses are not set by reference to the amount of revenue received from the customer. Revenue – transaction and usage fees: Travel platform booking revenue Expense platform revenue Supplier commissions revenue Services revenue Other revenue Other income Segment revenue Consideration payable to customers Total revenue and other income in accordance with NZ GAAP Notes 2022 $ (000) 2021 $ (000) 9,042 4,039 4,358 1,007 320 1,019 19,785 (911) 18,874 6,354 3,997 538 1,145 386 4,476 16,896 - 16,896 42 5 EXPENSES Operating loss before taxation includes the following expenses: Marketing expenses Third party connection costs Other selling costs Total selling and marketing expenses Hosting expenses Employee remuneration Contributions to pension plans Share-based payment expenses Other remuneration and benefits Total remuneration and benefits Auditor remuneration and other assurance fees Directors’ fees* Movement of expected credit loss allowance on receivables Bad debts written off Rental and operating lease expenses Professional fees Computer licences Insurance costs Recruitment fees Donations Other administration expenses Total administration expenses Amortisation on intangibles Depreciation Total amortisation and depreciation Expenses from ordinary activities *Directors’ fees include $25,000 earned by a director of subsidiary, Serko India Private Limited. 2022 $ (000) 2021 $ (000) 1,536 894 657 3,087 1,054 535 467 2,056 4,932 2,710 26,059 25,083 1,303 4,095 617 880 3,184 380 32,074 29,527 275 493 (23) 195 172 1,618 1,306 705 365 1 1,819 6,926 6,386 1,652 8,038 171 402 (19) 63 102 851 1,148 438 536 - 1,236 4,928 3,909 1,724 5,633 55,057 44,854 noteS to Financial StateMentS 43 5 EXPENSES Continued Finance income and expenses includes: Finance income Interest received Dividends received Total finance income Finance expenses Interest expense on lease liabilities Other finance expenses Total finance expenses Total finance income and expenses Auditor remuneration Amounts for services performed by Deloitte Limited: Audit of financial statements Tax services Other assurance services* Total audit fees *Other assurance services relate to review of the Group’s compliance with Callaghan Innovation Grant requirements. 2022 $ (000) 2021 $ (000) 695 1 696 (69) (49) (118) 578 379 1 380 (87) (46) (133) 247 2022 $ (000) 2021 $ (000) 267 - 8 275 147 17 7 171 44 6 INCOME TAX Tax assets and liabilities for the current period are measured at the amount expected to be recovered from, or paid to, the taxation authorities based on the current period’s taxable income. The tax rates and tax laws used to compute the amounts are those that are enacted or substantively enacted in the jurisdictions in which the Group operates at the reporting date. Current income tax relating to items recognised directly in equity is recognised in equity and not in the statement of comprehensive income. Management periodically evaluates positions taken in the tax returns, with respect to situations in which applicable tax regulations are subject to interpretation, and establishes provisions where appropriate. Deferred income tax is provided on all temporary differences at the balance sheet date between the tax bases of assets and liabilities and their carrying amounts for financial reporting purposes. Deferred income tax liabilities are recognised for all taxable temporary differences except: • Where the entity has unrecognised losses sufficient to cover the deferred income tax liability; and • For a deferred income tax liability arising from the initial recognition of goodwill; and • Where the deferred income tax liability arises from the initial recognition of an asset or liability in a transaction that is not a business combination and, at the time of the transaction, affects neither the accounting profit nor taxable profit or loss. Deferred income tax assets are recognised for all deductible temporary differences and unused tax losses, to the extent that it is probable that taxable profit will be available against which the deductible temporary differences can be utilised. The carrying amount of deferred income tax assets is reviewed at each balance date and reduced to the extent that it is no longer probable that sufficient taxable profit will be available to allow all or part of the deferred income tax asset to be utilised. Deferred income tax assets and liabilities are measured at the tax rates that are expected to apply to the year when the asset is realised or the liability is settled, based on tax rates (and tax laws) relevant to the appropriate tax jurisdiction, that have been enacted or substantively enacted at the balance date. Current income tax Current income tax charge Adjustments in respect of income tax Deferred income tax Origination and reversal of temporary differences Income tax expense/(benefit) reported in the statement of comprehensive income 2022 $ (000) 2021 $ (000) 419 (141) 278 41 319 225 (17) 208 133 341 noteS to Financial StateMentS 45 6 INCOME TAX Continued The prima facie tax payable on profit before income tax is reconciled to the income tax expense as follows: Accounting loss before income tax At the statutory income tax rate of 28% (2021:28%)  Non-deductible items Adjustments in respect of income tax Foreign taxes Tax losses and temporary differences unrecognised Effect of tax on overseas subsidiaries at different rate Income tax (benefit)/expense At effective income tax rate of: Deferred income tax at 31 March relates to the following: 2022 $ (000) 2021 $ (000) (35,640) (29,048) (9,979) 2,617 (141) 460 7,650 (329) 278 (8,133) 3,108 (17) 358 5,174 (149) 341 -0.8% -1.2% 2022 2021 Statement of financial position Statement of comprehensive income Statement of financial position Statement of comprehensive income $ (000) $ (000) $ (000) $ (000) Deferred income tax liabilities recognised Intangibles Deferred income tax asset recognised Intangibles and non-current assets* Employee entitlements Bonus provision Share-based payments Net deferred tax asset recognised (72) - 147 - - 75 Deferred income tax asset not recognised 2,546 *Net of lease liabilities. (19) - (22) - - (41) - (53) - 170 - - 117 1,688 267 (106) (180) (8) (41) (68) 483 Unrecognised tax losses carried forward include $74.5m (2021: $44m) relating to New Zealand and $7.2m (2021: $3.6m) relating to foreign jurisdictions. The New Zealand group has a history of tax losses. Given the current uncertainty that exists, no recognition of New Zealand temporary or tax loss assets has occurred. 46 7 RECEIVABLES Receivables are recognised initially at fair value and subsequently measured at amortised cost using the effective interest method, less provision for impairment. Collectibility of receivables is reviewed on an ongoing basis. Debts that are known to be uncollectible are written off when identified. Trade receivables are assessed for impairment and an expected credit loss (ECL) provision made based on lifetime expected credit losses. The ECL model considers various aspects of credit risk within a risk matrix, considering history of debtor write off, ageing of invoices, country, market and product risk. Serko has also made decisions with respect to ECL that reflect the prevailing level of uncertainty in the travel industry and the impact of Covid-19 on our customers’ businesses and their capacity to pay. The impairment, and any subsequent movement, including recovery, is recognised in the statement of comprehensive income. Trade receivables Expected credit loss provision Trade receivables (net) GST receivable Sundry debtors Contract assets Prepayments Funds held in trust Total receivables Foreign currency risk The carrying amounts of the group’s receivables are denominated in the following currencies: New Zealand dollars Australian dollars US dollars Other 2022 $ (000) 2021 $ (000) 2,354 (192) 2,162 312 66 2,373 1,313 - 6,226 2,702 1,716 430 65 4,913 2,852 (215) 2,637 130 777 1,037 800 12 5,393 2,082 2,091 402 18 4,593 Total 0-30 days 31-60 days 61-90 days 91+  days $ (000) $ (000) $ (000) $ (000) $ (000) At 31 March the ageing analysis of receivables was as follows: 2022 Trade receivables 2,354 1,654 2021 Trade receivables 2,852 1,641 341 803 86 68 273 340 noteS to Financial StateMentS 47 7 RECEIVABLES Continued Allowance for impairment loss – Trade receivables Group trade receivables over 60 days were $359,000 (2021: $408,000). This balance of $359,000 has been assessed as part of Covid-19’s impact on the recovery of trade receivables. An ECL provision of $192,000 (2021: $215,000) has been made as required under NZ IFRS 9 resulting in a movement for the period of $23,000. Additionally, the Group recognises an allowance of individual receivables if there is objective evidence of credit impairment or non-collectability. Trade receivables are non-interest bearing and are generally on 30 - 60-day terms. Serko has historically low levels of impairment on trade receivables. Movement in ECL provision during the year was as follows: Balance at 1 April 2021 Bad Debts written off Expected credit loss provision Balance at 31 March 2022 8 FINANCIAL INSTRUMENTS Derivative financial instruments 2022 $ (000) 2021 $ (000) 215 (195) 172 192 237 (63) 41 215 The Group uses derivatives in the form of forward exchange contracts (FECs) to reduce the risk that movements in the exchange rate will affect the Group’s New Zealand dollar cash flows. Such derivative financial instruments are initially recognised at fair value on the date on which a derivative contract is entered into and are subsequently remeasured at fair value. Derivatives are carried as financial assets when the fair value is positive and as financial liabilities when the fair value is negative. The following table presents the Group’s foreign currency forward exchange contracts measured at fair value: 2022 $ (000) 2021 $ (000) Current: Foreign currency forward exchange contracts (liability) (16) (142) Contractual amounts of forward exchange contracts outstanding were as follows: Foreign currency forward exchange contracts 2,853 5,031 Derivative financial instruments have been determined to be within level 2 of the fair value hierarchy. Foreign currency forward exchange contracts have been fair valued using published market foreign exchange rates and contract forward rates discounted at rates that reflect the credit risk of the counterparties. 48 9 PROPERTY, PLANT AND EQUIPMENT a) Impairment The carrying values of property, plant and equipment are reviewed for impairment when events or changes in circumstances indicate the carrying value may not be recoverable. If any such indication exists and where the carrying values exceed the estimated recoverable amount, the assets are written down to their recoverable amounts. b) Disposal An item of property, plant and equipment is derecognised upon disposal or when no further future economic benefits are expected from its use or disposal. Any gain or loss arising on derecognition of the asset (calculated as the difference between the net disposal proceeds and the carrying amount of the asset) is included in profit or loss in the year the asset is derecognised. All items of property, plant and equipment are recorded at cost less accumulated depreciation and impairment. Initial cost includes purchase consideration and those costs attributable to bringing the asset to the location and condition necessary for its intended use. Where an item is self-constructed, its construction cost includes the cost of materials, direct labour and an appropriate proportion of production overheads. Subsequent expenditure relating to an item of property, plant and equipment is added to its gross carrying amount when such expenditure either increases the future economic benefits beyond its existing service potential or is necessarily incurred to enable future economic benefits to be obtained and if that expenditure would have been included in the initial cost of the item had it been incurred at that time. The carrying amount of any replaced part is derecognised. All other repairs and maintenance expenditure is recognised in profit or loss as incurred. Depreciation is calculated on a straight-line basis over the estimated useful life of the asset. The residual value of assets is reviewed and adjusted, if appropriate, at each balance date. The following estimates have been used: • Leasehold improvements - Term of lease (7% - 16.7%) • Furniture and fittings - 10% - 13.5% • Computer equipment - 17.5% - 48% • Right-of-use asset - Term of lease noteS to Financial StateMentS 49 9 PROPERTY, PLANT AND EQUIPMENT Continued Leasehold improvement Furniture & fittings Computer equipment Right-of-use asset* Total $ (000) $ (000) $ (000) $ (000) $ (000) 608 - - 1 609 345 130 - 2 477 132 610 - - (2) 608 218 122 - 5 345 263 827 42 - 1 870 337 84 - - 421 449 814 31 - (18) 827 298 76 - (37) 337 490 1,846 732 (9) 5 3,091 2,628 (641) 8 6,372 3,402 (650) 15 2,574 5,086 9,139 1,163 520 (9) 6 1,680 894 1,390 528 (13) (59) 1,846 838 388 (13) (50) 1,163 683 1,958 918 (641) 7 2,242 2,844 3,803 1,652 (650) 15 4,820 4,319 2,901 362 (117) (55) 5,715 921 (130) (134) 3,091 6,372 979 1,138 (117) (42) 1,958 1,133 2,333 1,724 (130) (124) 3,803 2,569 2022 Cost or valuation Balance at 1 April 2021 Additions Disposals Currency translation Balance at 31 March 2022 Depreciation Balance at 1 April 2021 Depreciation expense Disposals Currency translation Balance at 31 March 2022 Net carrying amount 2021 Cost or valuation Balance at 1 April 2020 Additions Disposals Currency translation Balance at 31 March 2021 Depreciation Balance at 1 April 2020 Depreciation expense Disposals Currency translation Balance at 31 March 2021 Net carrying amount *Right-of-use assets relate to premises leases. 50 10 INTANGIBLES Intangible assets acquired separately or in a business combination are initially measured at cost. The cost of an intangible asset acquired in a business combination is its fair value as at the date of acquisition. Following initial recognition, intangible assets are carried at cost less any accumulated amortisation and any accumulated impairment losses. Costs related to internally generated intangible assets, excluding capitalised development costs, are not capitalised and expenditure is recognised in profit or loss in the year in which the expenditure is incurred. The useful lives of intangible assets are assessed to be either finite or indefinite. Intangible assets with finite lives are amortised over useful lives and tested for their impairment whenever there is an indication that the intangible asset may be impaired. The amortisation period and the amortisation method for an intangible asset with a finite useful life is reviewed at least at each financial year end. Changes in the expected useful life or the expected pattern of consumption of future economic benefits embodied in the asset, are accounted for prospectively by changing the amortisation period or method, as appropriate, which is a change in accounting estimate. The amortisation expense on intangible assets with finite lives is recognised in profit or loss. Intangible assets with indefinite useful lives are tested for impairment annually at the cash-generating unit level. Such intangibles are not amortised. An intangible asset with an indefinite useful life is reviewed at each reporting period to determine whether indefinite life assessment continues to be supportable. If not, the change in the useful life assessment from indefinite to finite is accounted for as a change in an accounting estimate and is thus accounted for on a prospective basis. Gains or losses arising from derecognition of an intangible asset are measured as the difference between the net disposal proceeds and the carrying amount of the asset and are recognised in profit or loss when the asset is derecognised. A summary of the policies applied to the Group’s intangible assets is as follows: • Goodwill and Other intangible assets (indefinite useful life, tested annually for impairment); • Intellectual property (finite, amortised on 5 years straight-line basis); and • Computer software (finite, amortised between 3 and 5 years on a straight-line basis). Research and development Research and maintenance costs are expensed as incurred. An intangible asset arising from development expenditure on an internal project is recognised only when the Group can demonstrate the technical feasibility of completing the intangible asset so that it will be available for use or sale, its intention to complete and its ability to use or sell the asset. Also considered is how the asset will generate future economic benefits, the availability of resources to complete the development and the ability to reliably measure the expenditure attributable to the intangible asset during its development. Following initial recognition of the development expenditure, the cost model is applied requiring the asset to be carried at cost less any accumulated amortisation and impairment losses. Any expenditure capitalised is amortised over the period of expected benefit from the related project. Intangible assets under development at balance date are recorded as capital work in progress and are not subject to amortisation. Impairment of non-financial assets Intangible assets that have indefinite useful lives or are not yet completed are not subject to amortisation and are tested annually for impairment or more frequently if events or changes in circumstances indicate that they might be impaired. Other assets are tested for impairment whenever events or changes in circumstances indicate that the carrying amount may not be recoverable. An impairment loss is recognised for the amount by which the asset’s carrying amount exceeds its recoverable amount. Recoverable amount is the higher of an asset’s fair value less costs to sell, and value in use. For the purposes of assessing impairment, assets are grouped at the lowest levels for which there are separately identifiable cash inflows that are largely independent of the cash inflows from other assets or groups of assets (cash-generating units (‘CGUs’). Non-financial assets, including development work in progress and computer software, are assessed for impairment at a Group level under one reporting segment. Non-financial assets, other than goodwill that suffered impairment, are tested for possible reversal of the impairment whenever events or changes in circumstances indicate that the impairment may have reversed. noteS to Financial StateMentS 51 10 INTANGIBLES Continued The recoverable amount of the cash-generating unit is In undertaking an impairment review of the cash- determined from a value-in-use calculation that uses a generating unit the following assumptions were used in the discounted cash flow analysis. The key assumptions for the impairment model: value-in-use calculation are those regarding the discount rate, growth rates and forecast financial performance and cash flows. Management estimates the discount rate using rates that reflect current market assumptions of the time • Cash flow projections across a five-year forecast period; • The assumptions with the greatest impact on value of money and risk specific to the cash-generating impairment testing are as follows: unit. The growth rates are based on management’s best estimate. Forecast revenues, direct and indirect costs, are based on historical experience/past practices and expectations of future changes in the markets the Group operates in and services. Domestic and international air travel is susceptible to travel restrictions owing to Covid-19. Serko is at the rapid growth stage in new markets. Consequently, there is uncertainty relating to Serko’s forecast cash flows. Serko experienced a significant reduction in travel bookings and Serko Expense platform system use in the year ending 31 March 2022 relative to 2019 levels (pre-Covid-19). The ongoing impacts may continue to affect travel. Serko’s forecasts are based on the information available to the Group at the time of preparing these financial statements and were arrived at with reference to various data sources, including airlines, the International Air Transport Association (‘IATA’), external management consultancy reports and TMC resellers. – The Australian and New Zealand travel industry recovers to 80% of 2019 levels over FY23 and recovers fully in FY25; – A combination of product enhancements and Covid recovery drives strong volume growth on the Booking for Business platform over the five year period; and – Northern Hemisphere travel markets are assumed to return to 2019 levels in FY25. • A pre tax discount rate of 15.6%, equivalent to a post tax weighted average cost of capital of 12.2% (FY21: 13.8%) • The Discount factor is applied using a mid-year convention; and • Terminal growth rate of 2% (FY21: 2%). In assessing the sensitivity of the forecasts to errors in assumptions, an analysis in key underlying assumptions was performed and applied to the weighted average Serko’s estimates of travel recovery and growth rates scenario. This included reducing the estimated revenue remain uncertain and dependent on a number of factors in the fifth year by 20%, reducing the terminal growth with respect to Covid-19, including timing of return to rate by 2% and increasing the discount rate by 1%. These domestic travel, border controls for international travel reasonably possible changes in assumptions did not result and public demand and behaviour with respect to travel in any impairment. and airline scheduling. The longer-term effects of Covid-19 on Serko’s business remain uncertain as the potential impacts of the pandemic continue to evolve. 52 10 INTANGIBLES Continued Goodwill Intellectual property Other intangible assets Development work in progress Computer software Total $ (000) $ (000) $ (000) $ (000) $ (000) $ (000) 2022 Cost Balance at 1 April 2021 1,445 1,524 Additions Transfer of cost Currency translation Balance at 31 March 2022 Amortisation and impairment Balance at 1 April 2021 Amortisation Currency translation Balance at 31 March 2022 - - (109) 1,336 - - - - Net carrying amount 1,336 - - (115) 1,409 668 286 (26) 928 481 2021 Cost Balance at 1 April 2020 1,522 1,714 Additions Transfer of cost Currency translation Balance at 31 March 2021 Amortisation and impairment Balance at 1 April 2020 Amortisation Currency translation Balance at 31 March 2021 - - (77) 1,445 - - - - Net carrying amount 1,445 - - (190) 1,524 482 301 (115) 668 856 78 - - - 78 - - - - 78 78 - - - 78 - - - - 78 1,345 15,320 26,368 30,760 - 15,320 (10,433) 10,433 - 43 6,275 (27) (208) 36,774 45,872 - - - - 6,788 7,456 6,100 6,386 (2) (28) 12,886 13,814 6,275 23,888 32,058 4,564 7,231 15,954 23,832 - 7,231 (10,408) 10,408 - (42) 1,345 6 (303) 26,368 30,760 - - - - 3,240 3,722 3,608 3,909 (60) (175) 6,788 7,456 1,345 19,580 23,304 noteS to Financial StateMentS 53 11 CASH AT BANK AND ON HAND AND SHORT-TERM DEPOSITS Cash in the statement of financial position comprise cash at bank, and on hand, short-term highly liquid investments with an original maturity of three months or less. Cash at bank – New Zealand dollar balances Cash at bank – foreign currency balances Cash at bank and on hand The carrying amounts of the group’s cash at bank and on hand are denominated in the following currencies: New Zealand dollars Australian dollars Chinese Yuan US dollars European Euros Short term deposits 2022 $ (000) 27,323 7,190 34,513 2021 $ (000) 28,842 6,077 34,919 27,323 28,842 661 896 2,552 3,081 34,513 3,224 523 2,330 - 34,919 90,000 45,000 Cash includes USD$1.5 million of restricted cash in the form of a minimum bank balance required in the US to provide same-day clearance for expense reimbursement services. The Group has an indemnity guarantee over the Australian leased property of $108,000. Short-term deposits of $90 million (2021: $45 million) represent term deposits with a maturity period of more than 90 days, but less than one year. Short-term deposits are all New Zealand dollars denominated. 54 12 TRADE AND OTHER PAYABLES Employee benefits Liabilities for wages and salaries, including non-monetary benefits, long-service leave and annual leave expected to be settled within 12 months of the reporting date, are recognised in respect of employees’ services up to the reporting date. They are measured at the amounts expected to be paid when the liabilities are settled. Trade and other payables Trade and other payables are carried at amortised cost and represent liabilities for goods and services provided to the Group prior to the end of the financial year that are unpaid and arise when the Group becomes obliged to make future payments in respect of the purchase of these goods and services. The average credit period on trade payables is approximately 30 days. Trade payables Other payables Accrued expenses Annual leave accrual Total trade and other payables Disclosed as: Current Non-current 2022 $ (000) 1,945 3,376 3,628 2,359 11,308 11,308 - 11,308 2021 $ (000) 1,772 - 3,549 1,821 7,142 7,142 - 7,142 noteS to Financial StateMentS 55 13 LEASE LIABILITIES Recognition and measurement of Serko leasing activities The Group leases property for fixed periods of between one and six years and some include extension options. These extension options are usually at the discretion of The Group and are included in the measurement of the lease asset if management intends to exercise the extension. Lease liabilities include the net present value of fixed payments less any lease incentives receivable. The lease payments are discounted using the lessee’s incremental borrowing rate, being the rate that the lessee would have to pay to borrow the funds necessary to obtain an asset of similar value in a similar economic environment with similar terms and conditions. The amortisation of the discount applied on recognition of the lease liability is recognised as interest expense in the income statement. Key movements relating to lease balances are presented below. Balance at 1 April 2021 Leases entered into during the period Principal repayments Foreign exchange adjustment Closing balance Classified as: Current Non-current Closing balance Maturity analysis - contractual undiscounted cash flows: Less than 1 year Later than 1 year and not later than 2 years Later than 2 years and not later than 5 years Total undiscounted lease liabilities at 31 March 2022 $ (000) 1,407 2,628 (1,064) 6 2,977 820 2,157 2,977 1,023 962 1,365 3,350 2021 $ (000) 2,345 362 (1,266) (34) 1,407 1,017 390 1,407 1,061 410 - 1,471 56 14 GOVERNMENT GRANTS AND DEFERRED INCOME Deferred income is presented in the table below: Opening deferred income Covid-19 government subsidies Research and development tax credit (RDTI) Contract liabilities Closing deferred income Deferred income disclosed as: Current Non-current 2022 $ (000) - (377) (994) (490) (1,861) (1,008) (853) (1,861) 2021 $ (000) - - - - - - - - Government grants are not recognised until there is reasonable assurance that the Group will comply with the conditions attaching to them and that the grants will be received. The Research and development tax credit is recognised as income as it is expected to be recognised in cash. Government grants are recognised in profit or loss on a systematic basis over the periods in which the Group recognises as expenses the related costs for which the grants are intended to compensate. As some grants relate to costs capitalised to depreciable assets, amounts are recognised as deferred income in the consolidated statement of financial position and transferred to profit or loss on a systematic and rational basis over the useful lives of the related assets. Income relating to grants is presented in the table below: During the year, the Group claimed the following grants: Covid-19 government subsidies Research and development tax credit (RDTI) Callaghan R&D grant Other government grants Total compensation Income recognised Covid-19 government subsidies Research and development tax credit (RDTI) Callaghan R&D grant Other government grants Total income recognised 2022 $ (000) 2021 $ (000) 969 1,337 - 76 3,437 - 930 15 2,382 4,382 587 343 - 76 3,437 - 930 15 1,006 4,382 noteS to Financial StateMentS 57 15 INTEREST-BEARING LOANS AND BORROWINGS Current Leasehold fitout loan Non-current Leasehold fitout loan Total Interest-bearing loans and borrowings 2022 $ (000) 2021 $ (000) 28 28 - - 28 62 62 28 28 90 58 16 EQUITY Ordinary share capital is recognised at the fair value of the consideration received. Transaction costs relating to the listing of new ordinary shares and the simultaneous sale and listing of existing shares are allocated to those transactions on a proportional basis. Transaction costs relating to the sale and listing of existing shares are not considered costs of an equity instrument as no equity instrument is issued and, consequently, costs are recognised as an expense in the statement of comprehensive income when incurred. Transaction costs relating to the issue of new share capital are recognised directly in equity as a reduction of the share proceeds received. During the year the Group allocated the following restricted shares to Serko employees (refer to note 18): • In respect of the Restricted Share Plan (RSP), the Group allocated nil shares (2021: nil). Unallocated shares are 1,263,865 (2021: 1,262,784); and • In respect of Restricted Share Units (RSU), the Group allocated 801,984 (2021: 1,220,061). Ordinary shares Balance at 1 April Issue of shares pursuant to institutional capital placement Issue of shares pursuant to Share Purchase Plan (SPP) placement Transaction costs for issue of new shares Non-executive director’s settlement of non-recourse loan Issue of shares pursuant to US Options plan Issue of shares pursuant to RSU scheme Issue of shares in respect of director services 2022 2021 2022 2021 Number of shares Number of shares $ (000) $ (000) (000) (000) 153,706 75,000 8,281 (3,188) 247 4 1,051 - 87,751 47,500 20,000 (2,541) 303 57 627 9 107,822 10,638 1,209 - - 1 251 - 92,739 10,439 4,396 - - 16 229 3 Share capital at 31 March 235,101 153,706 119,921 107,822 Share-based payment reserve Balance at 1 April RSUs allocated to employees Shares vested to employees via RSU scheme RSUs forfeited by employees Shares vested to employees via RSP Shares forfeited by employees via RSP Non-executive director’s settlement of non-recourse loan Share-based payments - employee share options 4,509 4,051 (1,051) (108) 95 (3) (47) 37 2,374 2,397 (596) (46) 391 (13) (50) 52 Share-based payment reserve at 31 March 7,483 4,509 noteS to Financial StateMentS 59 17 EARNINGS PER SHARE (EPS) Basic EPS amounts are calculated by dividing the profit for the year attributable to ordinary equity holders of the parent by the weighted average number of ordinary shares outstanding during the year. Diluted EPS amounts are calculated by dividing the profit / (loss) attributable to ordinary equity holders of the parent by the weighted average number of ordinary shares outstanding during the year, plus the weighted average number of shares that would be issued on conversion of all of the dilutive potential ordinary shares into ordinary shares. Potential ordinary shares are treated as dilutive when their conversion to ordinary shares would decrease EPS or increase the loss per share. The following reflects the income and share data used in the basic and diluted EPS computations: Loss attributable to ordinary equity holders of the parent Continuing operations Basic earnings per share Issued ordinary shares Weighted average of issued ordinary shares Adjusted for unallocated employee restricted share plan shares Weighted average of issued ordinary shares outstanding Basic and diluted earnings/(loss) per share (dollars) Net tangible assets per security 2022 $ (000) 2021 $ (000) (35,959) (29,389) (35,959) (29,389) Notes 2022 2021 Number Number (000) (000) 16 119,921 107,822 111,839 (1,264) 110,575 99,659 (1,607) 98,052 (0.33) (0.30) 2022 Cents 2021 Cents 100.14 74.59 Net tangible assets per security is a non-GAAP measure and is provided for NZX reporting purposes. Net tangible assets per security is calculated as Total assets less Total liabilities less Intangible assets divided by the issued ordinary shares (excluding treasury shares) as at 31 March. 60 18 SHARE-BASED PAYMENTS Employees of the Group receive remuneration at the Board’s discretion in the form of share-based payment transactions, where services are provided as consideration for the receipt of equity instruments. The cost of share-based payment transactions are recognised, together with a corresponding increase in equity, over the period in which the service conditions are fulfilled. The cumulative expense recognised for share-based transactions at each reporting date, until the vesting date, reflects the extent to which the vesting period has expired and the Group’s best estimate of the number of equity instruments that will ultimately vest. The expense or credit for a period represents the movement in cumulative expenses recognised at the beginning and end of that period. No cumulative expense is recognised for awards that do not ultimately vest except where vesting is conditional upon a market condition. Employee Restricted Share Plan The Serko Limited Employee Restricted Share Plan (RSP) was introduced for selected executives and employees of the Group but has been superseded by the Restricted Share Units scheme (RSUs). There were no new shares granted under the RSP during the year. Under the RSP, ordinary shares in Serko Limited are issued to a trustee, Serko Trustee Limited, a wholly-owned subsidiary, and allocated to participants, on grant date, using funds lent to them by the Company. Under the RSP, shares are beneficially owned by the participants. The length of retention period before the shares vest is between one and three years. If the individual is still employed by the Group at the end of this specific period, the employee is awarded a cash bonus that must be used to repay the loan and shares are then transferred to the employee. The Group has no legal or constructive obligation to repurchase the shares or settle the RSP for cash. The number of shares awarded pursuant to the RSP does not equal the number of shares created for the scheme, as the scheme had an allocated pool of shares upon set up and forfeited shares are held in the trust and reissued. Unvested shares at 1 April Forfeited during the year Vested during the year Unvested shares at 31 March - allocated to employees Ageing of unvested shares Vest within one year Ageing of unvested shares at 31 March - allocated to employees 2022 2021 Number of shares Number of shares 343,880 (1,081) (342,799) - - - 662,292 (5,937) (312,475) 343,880 343,880 343,880 Unallocated shares - held by trustee 1,263,865 1,262,784 noteS to Financial StateMentS 61 18 SHARE-BASED PAYMENTS Continued Employee Restricted Share Units scheme (RSUs) The Serko Limited Employee Restricted Share Units scheme (RSUs) was introduced to replace the RSP. Under the RSUs, ordinary shares in Serko Limited are allocated to employees at grant date with a zero-exercise price and will be taxable to the employee in the income year when the awards vest. Vesting conditions are based on: • Continued employment at vesting date and/or; • Performance hurdles, such as performance against revenue targets. The weighted average grant date fair value of RSUs issued during the year was determined by either the volume weighted average price (VWAP) of shares traded in the previous 20 trading days preceding the date of grant or closing price the day before issue. Outstanding at 1 April Allocated to employees during the year Cancelled during the year Vested during the year Outstanding at 31 March 2022 2022 2021 2021 Weighted average price NZ$ 6.79 5.7 4.19 Number of RSUs 1,514,291 801,984 (68,114) (250,939) 1,997,222 Weighted average price NZ$ 3.99 3.08 2.74 Number of RSUs 590,617 1,220,061 (67,764) (228,623) 1,514,291 Employee incentive share options scheme There were no options granted during the year, as this scheme has been replaced with employees now receiving RSUs. Options are conditional on the completion of the necessary years of service (the vesting period) as appropriate to that tranche. The options are considered graded equity instruments that vest in tranches over two to five years from the grant date. No options can be exercised later than five years from grant date. There were 37 holders of options at 31 March 2022 (2021: 41). The Group has no legal or constructive obligation to repurchase or settle the options in cash. Movements in the number of options outstanding and their related weighted average exercise prices are as follows: 2022 2022 2021 2021 Weighted average exercise price ($) Options Weighted average exercise price ($) Outstanding at 1 April Granted to employees during the year Cancelled during the year Exercised during the year Outstanding at 31 March - - 3.61 3.32 168,667 - (19,365) (993) 148,309 - 4.80 4.80 2.68 Options 128,287 59,619 (3,109) (16,130) 168,667 62 18 SHARE-BASED PAYMENTS Continued Options outstanding at 31 March fall within the following ranges: Granted 2018-19 2019-20 2020-21 2022 2021 Expiry date Grant price (NZ$) Options Options 2023-24 2.68-3.32 2023-24 3.95-4.49 2023-24 4.80 56,521 42,750 49,038 67,988 43,707 56,973 148,309 168,668 Non-executive director shares The Group’s non-executive directors were granted shares in 2014 that are to be settled by way of a non-recourse loan. The non- recourse loans were due for repayment on 30 June 2020, following an extension to the previous loan due 30 June 2017. The loan extension was valued using the Black-Scholes model, with the incremental fair value recognised in the profit and loss. During the year Mr McConaghy’s loan was settled following an extension to 30 June 2021. noteS to Financial StateMentS 63 19 RELATED PARTIES a) Subsidiaries The consolidated financial statements include the financial statements of Serko Limited and subsidiaries as listed in the following table: Serko Australia Pty Limited Serko Trustee Limited Serko India Private Limited Serko Investments Limited Principal activity Sales and marketing Trustee Non-trading Non-trading Foshan Sige Information Technology Limited Research and development services Serko Inc InterplX Inc Sales and marketing Expense management b) Transactions with related parties There were no transactions with related parties for the year other than key management remuneration. c) Key management remuneration* % Equity interest 2022 100% 100% 100% 100% 100% 100% 100% Non-executive director’s remuneration Salary and other short-term benefits Share-based payments Total compensation 2022 $ (000) 2021 $ (000) Restated* 367 3,217 1,902 5,486 468 3,595 2,093 6,156 * Key management personnel includes Serko’s board of directors, the Chief Executive Officer and direct reports. Share-based payments represent the value movement in the unvested share-based payments granted that will vest in future years. d) Terms and conditions of transactions with related parties Outstanding balances at year end are unsecured and settlement occurs in cash. For the year ended 31 March 2022 the Group has not made any allowance for impairment loss relating to amounts owed by related parties (2021: $nil). An impairment assessment is undertaken each financial year by examining the financial position of the related party and the market in which the related party operates, to determine whether there is objective evidence that a related party receivable is impaired. When such objective evidence exists, the Group recognises an allowance for the impairment loss. 64 20 RECONCILIATION OF OPERATING PROFIT TO NET CASH OUTFLOW FROM OPERATING ACTIVITIES Net loss after tax Add non-cash items Amortisation Depreciation Deferred tax loss Loss on foreign exchange transactions Share-based compensation - directors’ fees Share-based compensation Add/(less) movements in working capital items (Increase)/decrease in receivables (Increase)/decrease in income tax receivable Increase in trade and other payables Net cash flow used in operating activities 2022 $ (000) 2021 $ (000) (35,959) (29,389) 6,386 1,652 41 27 - 4,076 3,909 1,724 133 1,372 9 2,869 (23,777) (19,373) (833) 127 6,027 5,321 1,185 77 69 1,331 (18,456) (18,042) noteS to Financial StateMentS 65 21 FINANCIAL RISK MANAGEMENT OBJECTIVES AND POLICIES The Group’s principal financial instruments comprise cash at bank and on hand, short-term deposits, derivatives, receivables, payables and loans. The Group manages its exposure to key financial risks, including currency risk, in accordance with the Group’s financial risk management policy. The objective of the policy is to support the delivery of the Group’s financial targets whilst protecting future financial security. Group capital consists of share capital and retained earnings. To maintain or adjust the capital structure, the Group may adjust amounts of dividends paid to shareholders, return capital to shareholders, issue new shares or amend capital spending plans. The main risks arising from the Group’s financial instruments are foreign currency, interest, credit and liquidity risk. The Group uses different methods to measure and manage the different types of risks to which it is exposed. These include monitoring levels of exposure to foreign exchange risk and assessments of market forecasts for foreign exchange. Ageing analyses and monitoring of specific credit allowances are undertaken to manage credit risk. Liquidity risk is monitored through the development of future rolling cash flow forecasts. The Board reviews and agrees policies for managing each of these risks as summarised below. a) Risk exposures and responses i) Interest rate risk At balance date this year and prior year, the Group did not have any financial liabilities exposed to variable interest rate risk. Excess funds over the forecasted requirements for the 12-month period following year end are invested in short-term deposits with a mixture of maturity dates to manage interest rate risk and liquidity risks. ii) Liquidity and interest rate risk Liquidity risk represents the Group’s ability to meet its financial obligations on time. In terms of managing its liquidity risk, the Group holds sufficient cash reserves to meet its obligations arising from its financial liabilities. 66 21 FINANCIAL RISK MANAGEMENT OBJECTIVES AND POLICIES Continued The following table sets out the contractual cash flows for all non-derivative financial liabilities settled on a gross cash flow basis: Weighted average effective interest rate % Contractual cash flows 6 months or less 6-12 months 1-2 years 2-5 years More than 5 years $ (000) $ (000) $ (000) $ (000) $ (000) $ (000) 0% 8% 8% 0% 8% 7% 11,308 11,308 28 3,350 28 548 14,686 11,884 7,142 90 1,471 8,703 7,142 31 531 7,704 - - 475 475 - 31 531 562 - - 962 962 - 28 409 437 - - 1,365 1,365 - - - - - - - - - - Group - 2022 Trade and other payables Leasehold fitout loan Lease liability Group - 2021 Trade and other payables Leasehold fitout loan Lease liability b) Currency risk The Group has exposure to foreign exchange risk as a result of transactions denominated in foreign currencies. The risk specifically relates to the variability of foreign exchange rates for the currencies the Group trades in and the impact this has on the Group’s financial results. The majority of the Group’s expenditure occurring in New Zealand dollars, however, sales to overseas customers are transacted in Euros, Australian dollars and US dollars. Refer to notes 7 (receivables), 11 (cash at bank and on hand and short-term deposits) and 12 (trade and other payables) for further details on the Group’s foreign currency denominated accounts receivable, accounts payable and cash and short-term deposit balances. noteS to Financial StateMentS 67 21 FINANCIAL RISK MANAGEMENT OBJECTIVES AND POLICIES Continued The following table summarises the sensitivity to foreign currency exchange rate movements. A sensitivity of +/- 15% (2021: +/- 15%) has been selected owing to exchange rate volatility observed: The sensitivity table below is excluding the impact of foreign exchange contracts: Foreign currency risk +15% Carrying amount Post-tax profit Equity -15% Post-tax profit Equity $ (000) $ (000) $ (000) $ (000) $ (000) 7,190 2,211 (2,196) 7,205 6,077 2,511 (1,467) 7,121 675 288 (206) 757 571 252 (138) 685 675 288 (206) 757 571 252 (138) 685 (914) (390) 279 (914) (390) 279 (1,025) (1,025) (772) (341) 186 (927) (772) (341) 186 (927) 2022 Foreign exchange balances Cash at bank Trade receivables Trade payables Net exposure 2021 Foreign exchange balances Cash at bank Trade receivables Trade payables Net exposure c) Credit risk Credit risk arises from the financial assets of the Group, which comprise cash at bank and on hand, short-term deposits, receivables and contract assets. The Group’s exposure to credit risk arises from potential default of the counterparty, with a maximum exposure equal to the carrying amount of these instruments. Exposure at balance date is addressed in each applicable note. The Group does not hold any credit derivatives to offset its credit exposure. The Group monitors and manages the exposure to credit risk by ensuring customers have an appropriate credit history. The credit risk associated with Expense customers is small owing to the inherently low transaction value and the distribution over a large number of customers. At reporting date the Group held 53% of cash and short-term deposits with one bank and 47% in other banks (2021: 96% held with one bank). The Group has no other concentrations of credit risk. d) Fair value The Board considers that the carrying amounts of financial assets and financial liabilities recognised in the consolidated financial statements approximate their fair value. 68 22 EVENTS AFTER BALANCE SHEET DATE There were no significant events between the balance sheet date and the date these financial statements were authorised for issue. 23 CONTINGENT LIABILITIES There were no contingent liabilities at balance date (2021: $nil). noteS to Financial StateMentS 69 Independent Auditor’s Report To the Shareholders of Serko Limited OPINION Other than in our capacity as auditor and the provision We have audited the consolidated financial statements of assurance services, we have no relationship with or of Serko Limited and its subsidiaries (the ‘Group’), which interests in the Company or any of its subsidiaries, except comprise the consolidated statement of financial position that partners and employees of our firm may deal with the as at 31 March 2022, and the consolidated statement of Company and its subsidiaries on normal terms within the comprehensive income, statement of changes in equity ordinary course of trading activities of the business of and statement of cash flows for the year then ended, the Company and its subsidiaries. and notes to the consolidated financial statements, including a summary of significant accounting policies. In our opinion, the accompanying consolidated financial statements, on pages 32 to 69, present fairly, in all material respects, the consolidated financial position of the Group as at 31 March 2022, and its consolidated financial performance and cash flows for the year then ended in accordance with New Zealand Equivalents to International Financial Reporting Standards (‘NZ IFRS’) and International Financial Reporting Standards (‘IFRS’). BASIS FOR OPINION AUDIT MATERIALITY We consider materiality primarily in terms of the magnitude of misstatement in the financial statements of the Group that in our judgement would make it probable that the economic decisions of a reasonably knowledgeable person would be changed or influenced (the ‘quantitative’ materiality). In addition, we also assess whether other matters that come to our attention during the audit would in our judgement change or influence the decisions of such a person (the ‘qualitative’ materiality). We use materiality both in planning the scope of our audit work and in evaluating the results of our work. We conducted our audit in accordance with International We determined materiality for the Group financial statements Standards on Auditing (‘ISAs’) and International Standards as a whole to be $1,300,000. KEY AUDIT MATTERS Key audit matters are those matters that, in our professional judgement, were of most significance in our audit of the consolidated financial statements of the current period. These matters were addressed in the context of our audit of the consolidated financial statements as a whole, and in forming our opinion thereon, and we do not provide a separate opinion on these matters. on Auditing (New Zealand) (‘ISAs (NZ)’). Our responsibilities under those standards are further described in the Auditor’s Responsibilities for the Audit of the Consolidated Financial Statements section of our report. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion. We are independent of the Group in accordance with Professional and Ethical Standard 1 International Code of Ethics for Assurance Practitioners (including International Independence Standards) (New Zealand) issued by the New Zealand Auditing and Assurance Standards Board and the International Ethics Standards Board for Accountants’ International Code of Ethics for Professional Accountants (including International Independence Standards), and we have fulfilled our other ethical responsibilities in accordance with these requirements. 70 Key audit matter How our audit addressed the key audit matter REVENUE RECOGNITION The Group has reported total revenue of $17.9 million, as set out in note 4 ‘Revenue and other income’. We considered the ongoing impact of NZ IFRS 15: Revenue from Contracts with Customers for new and material contracts or significant variations entered into during the year. Revenue is based on multiple customer contracts that We evaluated the systems, processes and controls in place contain different pricing schedules and varying revenue over the major operating revenue streams. recognition triggers. Complexity exists because of the specific nature of each customer contract, which can include transactional and usage fees, establishment and installation fees, and chargeable work orders. Management judgement is required to estimate revenue recognition where cash flows do not align to contract performance obligations, in particular when minimum transaction volume commitments have period end dates that do not align to the financial year end. The recognition of revenue is a key audit matter due to the significance of revenue to the financial statements and the specific nature of individual customer contracts. We engaged our Information Technology specialists to test the IT environment in which bookings occur and interfaces with the general ledger. We recalculated revenue recognised for a sample of material customers by reconciling transactions recorded in the relevant IT systems to the general ledger and validating pricing inputs to invoices and signed customer contracts. We tested samples of manual journal entries recorded outside of normal business processes by profiling for unusual revenue impacting journals. We assessed key judgements adopted by the Group in recognising revenue including the timing and disclosure of revenue net of credit notes, rebates and discounts and the extent that forecast volumes are impacted by Covid-19. inDePenDent auDitor'S rePort 71 Key audit matter How our audit addressed the key audit matter CAPITALISATION OF SOFTWARE DEVELOPMENT INCLUDING IMPAIRMENT CONSIDERATIONS The Group capitalised $10.4 million in relation to software development, as set out in note 10 ‘Intangibles’. Development work in progress is $6.3 million at balance date. Capitalisation of software development As a Software as a Service (“SaaS”) provider, the Group incurs significant expenditure in developing and enhancing software products. Judgement is required to determine whether the recognition criteria under NZ IAS 38 Intangible Assets have been met in order to capitalise the applicable costs of development. Capitalisation of software development We evaluated the nature of expenditure, the stage of product development, and how the Group distinguishes expenditure between research, development and maintenance costs. We assessed the Group’s processes and controls for recording time spent on products and the allocation between research or software development to be capitalised under NZ IAS 38. We tested a sample of additions to evaluate whether the recognition criteria under NZ IAS 38 have been met. Impairment assessment We considered existing software for technical obsolescence, This includes considering whether the costs are directly by ensuring appropriate revenues exist for those products attributable to the development of an asset, and whether the and corroborating with management whether features or Group can demonstrate that the asset is in the development product enhancements previously capitalised are still in use. stage. This includes demonstrating the technical feasibility of completing the intangible asset so that it will be available for use, the Group’s intention to complete the asset, how the asset will generate future economic benefits, the viability of resources to complete the asset development and the ability of the Group to reliably measure the expenditure attributable to the intangible asset. Impairment assessment We challenged the key assumptions within the cash flow forecasts by considering historical cashflows, our understanding of the business strategy and other relevant external information. We used our internal valuation specialists to assist in evaluating the assumptions used in the Group’s discounted cash flow model, specifically the discount rate and terminal growth rates used, to support the carrying value of assets The Group must also assess each period whether there are any indications that the software development assets as at 31 March 2022. are impaired and must perform impairment testing on any We performed a sensitivity analysis over key drivers in the capitalised development costs for which there are indicators Group’s impairment model, particularly assumptions around of impairment or which relate to software that is not yet forecast travel bookings and volume growth on Booking for available for use. Business platform. Serkos estimates of travel recovery and growth rates remain uncertain and dependent on a number of factors with respect to Covid-19, including timing of the recovery of domestic and international travel and public demand and behavior with respect to travel and airline scheduling. Cashflows are sensitive to Australia, New Zealand and the Northern Hemisphere travel markets recovering fully in FY25, and strong volume growth on the Booking for Business platform over the five year period. We have included capitalisation and impairment considerations of software development as a key audit matter due to the level of judgement required. 72 OTHER INFORMATION A further description of our responsibilities for the audit The directors are responsible on behalf of the Group for of the consolidated financial statements is located on the the other information. The other information comprises External Reporting Board’s website at: the information in the Annual Report that accompanies the consolidated financial statements and the audit report. Our opinion on the consolidated financial statements does not cover the other information and we do not express any form of assurance conclusion thereon. Our responsibility is to read the other information and consider whether it is materially inconsistent with the https://www.xrb.govt.nz/standards-for-assurance- practitioners/auditors-responsibilities/audit-report-1 This description forms part of our auditor’s report. RESTRICTION ON USE This report is made solely to the Company’s shareholders, consolidated financial statements or our knowledge obtained as a body. Our audit has been undertaken so that we might in the audit or otherwise appears to be materially misstated. state to the Company’s shareholders those matters we are If so, we are required to report that fact. We have nothing to required to state to them in an auditor’s report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the Company’s shareholders as a body, for our audit work, for this report, or for the opinions we have formed. Bryce Henderson, Partner for Deloitte Limited Auckland, New Zealand 18 May 2022 report in this regard. DIRECTORS’ RESPONSIBILITIES FOR THE CONSOLIDATED FINANCIAL STATEMENTS The directors are responsible on behalf of the Group for the preparation and fair presentation of the consolidated financial statements in accordance with NZ IFRS and IFRS, and for such internal control as the directors determine is necessary to enable the preparation of consolidated financial statements that are free from material misstatement, whether due to fraud or error. In preparing the consolidated financial statements, the directors are responsible on behalf of the Group for assessing the Group’s ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the directors either intend to liquidate the Group or to cease operations, or have no realistic alternative but to do so. AUDITOR’S RESPONSIBILITIES FOR THE AUDIT OF THE CONSOLIDATED FINANCIAL STATEMENTS Our objectives are to obtain reasonable assurance about whether the consolidated financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor’s report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs and ISAs (NZ) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these consolidated financial statements. inDePenDent auDitor'S rePort 73 Corporate Governance & Disclosures For the year ended 31 March 2022 INTRODUCTION OVERVIEW OF SERKO’S GOVERNANCE STRUCTURE The Board and management of Serko Limited (Serko or the The Serko Board has been appointed by shareholders to Company) are very committed to ensuring that Serko maintains protect and enhance the long-term value of Serko and to act best practice corporate governance and adheres to the highest in the best interests of Serko and its shareholders. The Board ethical standards. The Board has considered the NZX Listing Rules and a number of corporate governance recommendations when establishing its governance framework, including the current NZX Corporate Governance Code dated 10 December 2020 (NZX Code) and the Fourth Edition of the Australian Securities is the ultimate decision-making body of the Company and is responsible for the corporate governance of the Company. The role and responsibilities of the Board are set out in the Board Charter, which can be found in the Company Corporate Governance Manual on the investor centre of the Company’s website. Exchange (ASX) Corporate Governance Council Principles and The Board currently comprises an independent non-executive Chair, two independent non-executive directors and two executive directors, as detailed on page 8 of this Annual Report. These directors held office throughout the financial year ended 31 March 2022 with one change occurring, Simon Botherway retiring and Jan Dawson being appointed. The Board has established two standing Board Committees to assist in the execution of the Board’s responsibilities: • Audit and Risk Committee – The current members of the Committee are Jan Dawson (Chair), Clyde McConaghy and Claudia Batten. All members are independent, non-executive directors. Their qualifications and experience are set out under Board of Directors in this Annual Report; and • People, Remuneration and Culture Committee (formerly the Remuneration and Nominations Committee) – The current members of the Committee are Clyde McConaghy (Chair), Jan Dawson and Claudia Batten. All members are independent, non-executive directors. Their qualifications and experience are set out under Board of Directors in this Annual Report. The role of the Nomination Committee is currently carried out by the full Board. This role was previously carried out by the Remuneration and Nominations Committee, which was superseded by the People, Remuneration and Culture Committee during FY22. Recommendations. The NZX Listing Rules require Serko to formally report its compliance against the recommendations contained in the NZX Code. Serko’s implementation of these recommendations is set out in Serko’s Corporate Governance Statement, which is included in its ESG Report and can be found on the investor centre of the Company’s website. Go to: www.serko.com/investors. The Board considers that Serko’s corporate governance structures, practices and processes have followed all of the recommendations in the NZX Code during the financial year ended 31 March 2022, except that it chose to undertake a capital raising via a placement and share purchase plan (refer to NZX Code recommendation 8.4) during the financial year ended 31 March 2022. See the ESG Report located on the investor centre of the Company’s website for more information on the capital raising structure utilised during the financial year. Serko’s governance charters and policies can also be found on the investor centre of the Company’s website. Serko’s corporate governance charters and policies have been approved by the Board and are regularly reviewed by the Board and amended (as appropriate) to reflect developments in corporate governance practices and/or changes to relevant recommendations. STOCK EXCHANGE LISTINGS Serko is listed on the New Zealand Stock Exchange (NZX Main Board) and on the Australian Securities Exchange (ASX) as an ASX Foreign Exempt Listing. As an ASX Foreign Exempt Listing, Serko needs to comply with the NZX Listing Rules (other than as waived by NZX) but does not need to comply with the vast majority of the ASX Listing Rule obligations. Serko is incorporated in New Zealand. 74 NON-EXECUTIVE DIRECTOR REMUNERATION In 2021, Serko’s shareholders approved a total cap of NZD$600,000 per annum for non-executive directors’ fees for the purposes of the NZX Listing Rules, providing flexibility for Serko to appoint an additional (fourth) non-executive director in the future as part of the Board’s succession plans and to provide headroom to pay ad hoc special fees to directors for services outside of their usual duties for Serko. The Board has agreed that the following fixed annual fees will apply to all non-executive directors for the year ending 31 March 2023, notwithstanding the increase to the aggregate amount available to pay non-executives. The FY23 fees are the same as that paid for the majority of FY22: Board of Directors Audit & Risk Committee Position Chair Non-executive directors Committee Chair Committee Member People, Remuneration & Culture Committee Committee Chair Committee Member Fees per annum (AUD) 140,000 95,000 20,000 9,000 20,000 9,000 Non-executive directors received the following directors’ fees, remuneration and other benefits from the Company in the year ended 31 March 2022: Name of director Non-executive directors’ Board fees 2 Audit & Risk Committee fees People, Remuneration & Culture Committee fees Shares and other payments or benefits Total remuneration Remuneration and value of other benefits received 1 Claudia Batten $162,029 * $9,452 $9,452 Clyde McConaghy $112,757 $9,392 * $20,871 Jan Dawson $77,059 $13,065 * $5,879 Simon Botherway $41,292 TOTAL $393,137 $5,322 * $37,231 $1,652 $37,853 - - - - - $180,932 $143,020 $96,003 $48,266 $468,220 * Indicates Chair of the Board/Committee. Jan Dawson took over the role of Audit & Risk Committee Chair from Simon Botherway in August 2021. 1 The figures shown are gross amounts, which have been converted into NZD from AUD and exclude GST (where applicable). 2 Fees include special fees of NZ$15,000 paid to each non-executive director for ad hoc committee meetings held during the year in respect of the capital raising undertaken, mergers and acquisitions (M&A) activity and to manage Covid-19-related risks. In addition to directors’ fees, Serko meets costs incurred by non-executive directors that are incidental to the performance of their duties. This includes paying the costs of directors’ travel. As these costs are incurred by Serko to enable directors to perform their duties. No value is attributable to them as benefits to directors for the purposes of the above table. More information about remuneration payable to directors is set out in Serko’s Corporate Governance Statement, which is included in the ESG Report located on the investor centre of the Company’s website. corPorate goVernance & DiScloSureS 75 EXECUTIVE DIRECTOR REMUNERATION The executive directors, Darrin Grafton and Bob Shaw, receive remuneration and other benefits in their respective executive roles as Chief Executive Officer and Chief Strategy Officer and, accordingly, do not receive directors’ fees. Their remuneration packages are set by the Board to reflect the scope and complexity of each role, with reference to comparative market data. Darrin Grafton and Bob Shaw’s remuneration comprises a fixed base salary and a short-term incentive up to a maximum target value of 50% of their base salaries. They each also take part in the Employee Incentive Share Scheme (EISS) up to a maximum target value of 100% of their base salaries. This remuneration composition will carry forward into FY23. During the period ended 31 March 2022, both Darrin Grafton and Bob Shaw’s variable remuneration components were based on Company and individual performance against a scorecard, including both financial and strategic OKR (Objective and Key Result) measures relating to: • Delivery of operational value drivers linked to Serko’s strategy; • Delivering shareholder value; • Development of an extensible technology platform; • Meeting performance targets in respect of customer satisfaction and retention; and • Maintaining a positive culture and safe working environment. A scorecard based on similar criteria will be applied for assessing the performance and incentive outcomes of the executive directors in FY23. 76 EXECUTIVE DIRECTOR REMUNERATION Continued The tables below (and accompanying notes) set out the total remuneration and value of other benefits earned by, or paid to, each executive director of Serko during, and in respect of, the financial period ended 31 March 2022: Base salary 1 Pay for performance Total remuneration STI & other EISS Subtotal Darrin Grafton $412,208 $117,616 2 $259,559 in the form of 35,752 restricted share units 4 $377,175 $789,383 Bob Shaw $281,931 $72,519 3 $113,299 in the form of 15,606 restricted share units 4 $185,818 $467,749 1 Base salary includes employer contributions towards KiwiSaver at 3% (if applicable). The executive directors also receive carparks and life insurance, which do not have individually allocated values. 2 The short-term incentive and other bonuses stated was earned in FY22, of which $100,375 will be paid in FY23. Darrin Grafton’s potential short- term incentive payment for FY22 was $200,750. A short-term incentive of $90,125 was earned in FY21 and paid in FY22. 3 The short-term incentive and other bonuses stated was earned in FY22 and will be paid in FY23. Bob Shaw’s potential short-term incentive payment for FY22 was $145,037.50. A short-term incentive of $35,406 was earned in FY21 and paid in FY22. 4 An equity-based incentive was granted in August 2021 for non-cash consideration, following partial achievement of performance targets based on FY21 performance. The restricted share units will vest at one third a year over three years after the allocation date. The value stated is the gross amount earned and is calculated based on the 20-day volume weighted average price of Serko (SKO) shares on NZX at the time of grant. The following equity-based incentives previously granted to the executive directors vested during the financial period ended 31 March 2022: Director Grant year Securities Performance period Shares vested Value on vesting 1 Darrin Grafton Financial Year 2019 Restricted shares July 2018 - July 2021 43,252 $328,715.20 Bob Shaw Financial Year 2019 Restricted shares July 2018 - July 2021 24,921 $189,399.60 1 Represents the NZX closing price of SKO (Serko) ordinary shares on the day prior to the vesting date, multiplied by the number of securities vested. corPorate goVernance & DiScloSureS 77 EMPLOYEE REMUNERATION The table below shows the number of employees and former employees of Serko and its subsidiaries, not being directors (including executive directors) of Serko, who, in their capacity as employees, received remuneration and other benefits during the year ended 31 March 2022 totalling at least NZ$100,000. The remuneration of those employees paid outside of New Zealand has been converted into New Zealand dollars. No employee appointed as a director of a subsidiary company of Serko receives any remuneration or other benefits for acting in that capacity. The table below includes base salaries, short-term incentives, contributions to pension plans and vested or exercised equity-based payments. The table does not include equity-based incentives that have been granted and have not yet vested. Remuneration range (NZD) Number of employees whose remuneration 1 includes vested share-based payments Total number of employees in range $100,000 - $110,000 $110,000 - $120,000 $120,000 - $130,000 $130,000 - $140,000 $140,000 - $150,000 $150,000 - $160,000 $160,000 - $170,000 $170,000 - $180,000 $180,000 - $190,000 $190,000 - $200,000 $200,000 - $210,000 $210,000 - $220,000 $220,000 - $230,000 $230,000 - $240,000 $240,000 - $250,000 $250,000 - $260,000 $260,000 - $270,000 $270,000 - $280,000 $280,000 - $290,000 $360,000 - $370,000 $390,000 - $400,000 $400,000 - $410,000 $540,000 - $550,000 $610,000 - $620,000 $880,000 - $890,000 $890,000 - $900,000 $1,190,000 - $1,200,000 1 1 5 2 2 2 1 3 0 1 0 1 1 0 1 1 1 1 1 0 1 0 2 1 1 1 1 20 21 15 19 17 15 12 11 3 6 3 3 3 2 3 2 5 1 1 2 1 1 2 1 1 1 1 Total number of employees and former employees 32 172 1 Specifies total number of employees within the range whose remuneration includes equity-based payments that have vested during the period. 78 DIVERSITY The respective numbers and proportions of men and women at various levels within the Serko workforce as at 31 March 2021 and 31 March 2022 are set out in the table below: Female Male All directors Non-executive directors Officers 1 Senior employees 2 3 All workforce All directors Non-executive directors Officers 1 Senior employees 2 All workforce 3 2022 2021 no. 2 2 2 13 129 no. 3 1 8 12 183 % 40% 67% 20% 52% 41% % 60% 33% 80% 48% 59% 2022 no. 1 1 3 4 108 no. 4 2 7 17 189 % 20% 33% 30% 19% 36% % 80% 67% 70% 81% 64% 2021 1 Officers are considered to be the Chief Executive Officer and his direct reports (the Executive Team). Note that Chief Executive Officer, Darrin Grafton, and Chief of Strategy, Bob Shaw, are included in both the number of directors and officers reported. 2 Direct reports to the Executive Team with managerial responsibilities. 3 Reclassified to all workforce. Prior year figures are restated. Our Diversity and Inclusion Policy articulates our commitment to achieving diversity in the skills, attributes and experience of Serko’s Board members, management and staff across a broad range of criteria (including but not limited to, culture, gender and age). The Board as a whole is responsible for overseeing and implementing the Diversity and Inclusion Policy but has delegated to the Remuneration, People and Culture Committee the responsibility to develop, recommend and assess measurable objectives to the Board that are designed to adhere to Serko’s Diversity and Inclusion Policy. Progress to date against measurable objectives is set out in the latest ESG Report, which can be found on the investor centre of the Company’s website. corPorate goVernance & DiScloSureS 79 BOARD AND COMMITTEE ATTENDANCE The table below shows the Board and Committee meeting attendance during the year ended 31 March 2022: Director attendance 1 Board Audit & Risk Committee People, Remuneration & Culture Committee Claudia Batten Simon Botherway Jan Dawson Darrin Grafton Clyde McConaghy Bob Shaw 12/12 5/5 7/7 12/12 12/12 12/12 7/7 4/4 3/3 * 7/7 * 4/4 2/2 2/2 * 4/4 * Key: Attended meeting / eligible to attend meeting *Indicates the director is not a member of the Committee (although they may have been in attendance for these meetings). 1. Simon Botherway retired from the Board, and Jan Dawson was appointed to the Board, part way through the year on 18 August 2021. In addition, during the year directors participated in 21 additional Special Board Meetings and Board Sub-Committee meetings primarily associated with the 2021 capital raising, M&A activity and managing risks associated with the Covid-19 pandemic. DIRECTOR INDEPENDENCE The Board currently comprises five directors – being the two co-founders and executive directors, Darrin Grafton and Bob Shaw, and three non-executive directors – Claudia Batten, Jan Dawson and Clyde McConaghy. The Board has determined, based on information provided by directors regarding their interests, which has been evaluated against the criteria in the Board Charter, that as at 31 March 2022 and the date of this Annual Report, Claudia Batten, Jan Dawson and Clyde McConaghy are independent directors. The Board has also determined that Darrin Grafton and Bob Shaw are not independent directors owing to also being executives and major shareholders in Serko. 80 DIRECTOR INTEREST DISCLOSURES There were no disclosures of interests pursuant to section 140(1) of the Companies Act 1993 recorded in Serko’s Interests Register during the financial year ended 31 March 2022. Directors have given general notices disclosing interests pursuant to section 140(2) of the Companies Act 1993. All of those interests, and any changes to interests notified and recorded in Serko’s Interests Register during the financial year ended 31 March 2022 and subsequently, are set out below: Director 3 Entity Relationship Claudia Batten Darrin Grafton AIDER International Limited Broadli Inc Serko Inc 1 Westpac New Zealand Limited Vista Group Limited Air New Zealand Limited Financial Equities Limited Grafton-Howe No.2 Trust InterplX Inc 1 Serko Australia Pty Limited 1 Serko Inc 1 Serko India Private Limited 1 Serko Investments Limited 1 Travelog World for Windows Pty. Limited Ceased to be Adviser Director Director Board Adviser Director Appointed Director Director / Shareholder Trustee / Beneficiary Director Director Director Director Director Director Clyde McConaghy Chapman Eastway Pty Limited Optima Boards Ceased to be Chair (Advisory Board) Director Bob Shaw Jan Dawson Financial Equities Limited Ripon Trust Serko Australia Pty Limited 1 Serko India Private Limited 1 1 Serko Investments Limited Travelog World for Windows Pty. Limited Ports of Auckland Limited Meridian LTI Trustee Limited Meridian Energy Limited Jan Dawson Limited AIG Insurance New Zeland Limited 2 Director / Shareholder Trustee / Beneficiary Director Director Director Director Director Director Director Director Director 1 Serko subsidiary as detailed on page 87. 2 Ceased 1 April 2022 (after financial year end) 3 Simon Botherway was a director until 18 August 2021. During the financial year he recorded in the Interests Register that he had ceased his role as a Guardian of the New Zealand Super Fund. corPorate goVernance & DiScloSureS 81 DIRECTOR INTEREST DISCLOSURES Continued In accordance with section 148(2) of the Companies Act 1993, directors disclosed the following acquisitions or disposals of relevant interests in Serko ordinary shares during the financial year ended 31 March 2022: Name Nature of relevant interest Number of securities acquired/(disposed) Consideration paid/ received 4 Date of acquisition/ disposal Claudia Batten Darrin Grafton Bob Shaw On-market automated sale by the custodian under the Non-Executive Director Fixed Trading Plan to settle administration fees arising in relation to the administration and management of the Plan (following completion of the term of the Plan) 1 Registered holder and beneficial interest in ordinary shares issued upon vesting of restricted shares pursuant to the Serko Limited Employee Restricted Share Plan Indirect interest in ordinary shares issued upon vesting of restricted shares pursuant to the Serko Limited Employee Restricted Share Plan, by virtue of a personal relationship with the registered holder Beneficial interest in unlisted restricted share units granted under the Serko Long Term Incentive Plan Indirect interest in unlisted restricted share units granted under the Serko Long Term Incentive Plan, by virtue of a personal relationship with the registered holder Registered holder and beneficial interest in ordinary shares issued upon vesting of restricted shares pursuant to the Serko Limited Employee Restricted Share Plan Beneficial interest in unlisted restricted share units granted pursuant to the Serko Long Term Incentive Plan (111.84) (124.26) (115.11) $779.55 $989.08 $613.83 1-Apr-21 2-Sep-21 1-Jan-22 43,252 2 Nil / Services 6-Jul-21 1,125 2,3 Nil / Services 6-Jul-21 35,752 2 Nil / Services 16-Aug-21 979 2,3 Nil / Services 16-Aug-21 24,921 2 Nil / Services 6-Jul-21 15,606 2 Nil / Services 16-Aug-21 1 For more details on the now grand-fathered Non-executive Director Fixed Trading Plan refer to Serko’s Corporate Governance Statement in the ESG Report on the investor centre of Serko’s website. These shares may not be disposed of while the holder remains a director of Serko. 2 These shares are subject to a deed restricting exercise of any voting rights attached to the shares/any shares issued upon vesting. 3 By virtue of Darrin Grafton’s personal relationship, he is implied to have the power to exercise, or to control the exercise of, any right to vote attached to these shares by virtue of a personal relationship with the beneficial holder of these shares (Donna Bailey). These shares are subject to a deed restricting exercise of voting rights attached to the shares. 4 The consideration for on-market trades is stated as the market price paid, excluding fees and taxes. 82 DIRECTOR INTEREST DISCLOSURES Continued In accordance with the NZX Listing Rules, as at 31 March 2022, directors had a relevant interest (as defined in the Financial Markets Conduct Act 2013) in Serko shares as follows: Name Darrin Grafton 1 Bob Shaw 2 Jan Dawson Clyde McConaghy 3 Claudia Batten 4 Relevant interest Percentage 12,238,745 9,192,760 0 182,909 125,877.15 10.21% 7.67% 0.00% 0.15% 0.10% 1 The relevant interest includes: 10,867,629 ordinary shares held via a trust in which the director is a trustee and beneficiary; 142,306 ordinary shares held directly; and an indirect interest in 1,228,810 ordinary shares by virtue of a personal relationship with the beneficial holder of these shares. Darrin Grafton is also the registered holder and beneficial owner of 112,714 unlisted restricted share units allocated pursuant to the Employee Incentive Share Scheme and has an indirect interest in 2,703 unlisted restricted share units by virtue of a personal relationship with the beneficial owner. 2 The relevant interest includes: 9,130,000 shares held via a trust in which the director is a trustee and beneficiary and 62,760 ordinary shares held directly. Bob Shaw is also the registered holder and beneficial owner of 58,538 unlisted restricted share units allocated pursuant to the Employee Incentive Share Scheme. 3 181,818 ordinary shares are held via a trust in which the director is a trustee and beneficiary. 4 42,423.15 ordinary shares are held in custody pursuant to the Serko Non-executive Director Fixed Trading Plan. corPorate goVernance & DiScloSureS 83 DIRECTOR INTEREST DISCLOSURES Continued For the purposes of section 161 of the Companies Act 1993, the following entries were made in the Interests Register in relation to the payment of remuneration and other benefits to directors: Date of disclosure Director Particulars of Board authorisation 18-May-21 Simon Botherway Claudia Batten Clyde McConaghy The payment of remuneration and the provision of other benefits by the Company to the non-executive directors on the terms detailed in the Board minutes dated 18 May 2021 and on the grounds set out in the corresponding directors’ certificate. 8-Aug-21 Jan Dawson 13-Aug-21 Bob Shaw Darrin Grafton The payment of remuneration and provision of other benefits by the Company to a newly appointed non-executive director on the terms detailed in the Board Resolutions dated 8 August 2021 and on the grounds set out in the corresponding directors’ certificate. The payment of remuneration and the provision of other benefits (the granting of long term incentives) by the Company to the executive directors on the terms set out in the resolution dated 13 August 2021, in accordance with the terms of the Serko Employee Restricted Share Scheme documentation, and on the grounds set out in the corresponding directors’ certificate. 27-Jan-22 Claudia Batten Clyde McConaghy Jan Dawson The payment of remuneration (in the form of Special Fees) by the Company to the non- executive directors on the terms detailed in the Board Resolution dated 27 January 2021 and on the grounds set out in the corresponding directors’ certificate. For the purposes of section 162 of the Companies Act 1993, an entry was made in the Interests Register in relation to insurance effected for directors and officers of Serko in relation to any act or omission in their capacity as directors. There were no entries made in the subsidiary company Interests Registers during the financial reporting period. SHAREHOLDING INFORMATION As at 30 April 2022 there were 119,920,597 Serko ordinary shares on issue, each conferring on the registered holder the right to vote on any resolution at a meeting of shareholders. These shares were held as follows: Size of shareholding Number of holders % Number of ordinary shares 1 - 1,000 1,001 - 5,000 5,001 - 10,000 10,001 - 50,000 50,001 - 100,000 100,001 and over TOTAL 1 1,600 1,128 269 206 32 51 48.69 34.33 8.19 6.27 0.97 1.55 100 711,471 2,698,435 2,013,351 4,374,793 2,373,188 107,749,359 % 0.59 2.25 1.68 3.65 1.98 89.85 100 1 Includes 1,263,865 ordinary shares with restrictive conditions held by Serko Trustee Limited (all unallocated) pursuant to the Serko Restricted Share Plan. The last tranche of allocated restricted shares vested during FY22. Restricted shares, when allocated, have voting rights attached, which are exercised on behalf of a beneficial holder by the Trustee at the direction of the beneficial holder. 84 SHAREHOLDING INFORMATION Continued As at 30 April 2022, the following securities were on issue: • 1,263,865 ordinary shares with restrictive conditions held by Serko Trustee Limited (all unallocated) pursuant to the Serko Restricted Share Plan. The last tranche of allocated restricted shares vested during FY22; • 38 participants holding a total of 148,309 options pursuant to the Serko (US) Share Incentive Plan; and • 184 participants holding a total of 1,997,219 restricted share units pursuant to the Serko Employee Long Term Incentive Scheme (ANZ) and Serko Employee Share Incentive Plan (US). Further information on these incentive plans is contained in note 19 to the financial statements and in Serko’s ESG Report, which can be found on the investor centre of the Company’s website. Go to: www.serko.com/investors. Set out below are details of the 20 largest shareholders of Serko as at 30 April 2022: Shareholder 1 Number of ordinary shares held % 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 TEA Custodians Limited Darrin Grafton & Geoffrey Robertson Ashley Hosking Robert James Shaw & Michael John Moore HSBC Custody Nominees (Australia) Limited Citibank Nominees (NZ) Ltd Coronado Pte Limited Custodial Services Limited Hobson Wealth Custodian Limited Premier Nominees Limited HSBC Nominees (New Zealand) Limited Accident Compensation Corporation BNP Paribas Nominees NZ Limited Bpss40 JPMORGAN Chase Bank New Zealand Superannuation Fund Nominees Limited Citicorp Nominees Pty Limited Pt Booster Investments Nominees Limited New Zealand Depository Nominee National Nominees New Zealand Limited HSBC Nominees (New Zealand) Limited 20 FNZ Custodians Limited 13,914,355 10,867,629 9,130,000 6,291,342 6,022,532 5,406,431 4,933,129 3,982,206 3,364,709 2,949,047 2,838,221 2,703,175 2,684,921 2,043,023 1,962,629 1,902,646 1,860,078 1,594,317 1,472,310 1,457,316 11.6 9.06 7.61 5.25 5.02 4.51 4.11 3.32 2.81 2.46 2.37 2.25 2.24 1.7 1.64 1.59 1.55 1.33 1.23 1.22 1 The shareholding of New Zealand Central Securities Depository Limited (custodian for members trading through NZClear) has been reallocated to the applicable members. corPorate goVernance & DiScloSureS 85 SHAREHOLDING INFORMATION According to Serko records and notices given to Serko under the Financial Markets Conduct Act 2013, the following persons were substantial product holders as at 31 March 2022. As at the balance date (31 March 2022) there were 119,920,597 Serko ordinary shares on issue: Substantial product holder Number of ordinary shares in which relevant interest is held 4 % of class held at balance date Darrin Grafton Geoffrey Hosking Robert Shaw Michael Moore Harbour Asset Management Limited 1 Fisher Funds Management Limited Jarden Securities Limited 1 2 12,238,745 10,867,629 9,192,760 2 2 2 9,130,000 10,768,197 9,304,964 3 3 1,038,798 3 10.21% 9.06% 7.67% 7.61% 8.98% 7.76% 0.87% 1 Harbour Asset Management Limited and Jarden Securities Limited (formerly First NZ Capital Group Limited) file joint substantial product holder notices. 2 Based on Serko’s records and on the last substantial product holder notice filed prior to 31 March 2022. 3 Based on last substantial product holder notice filed prior to 31 March 2022. 4 Based on issued share capital of 119,920,597 as at 31 March 2022. 86 SUBSIDIARY COMPANY DIRECTORS With the below exception, directors of Serko’s subsidiaries do not receive any remuneration or other benefits in respect of their appointments. The remuneration and other benefits of any such directors who are employees of the group totalling $100,000 or more during the year ended 31 March 2022 are included in the relevant bandings for remuneration disclosed on page 78 of this Annual Report. Serko has agreed to pay Yogita Chadha NZ$25,000 per year in relation to acting as a director of Serko India Private Limited. During the financial year ended 31 March 2022, she earned, and was paid, NZ$25,000 during the year. The following persons held office as directors of subsidiary companies as at 31 March 2022: Subsidiary Foshan Sige Information Technology Limited  (China) InterplX Inc. (US) Serko Australia Pty Limited (Australia) 1 Serko Inc (US) Serko India Private Limited (India) Serko Investments Limited (New Zealand) Serko Trustee Limited (New Zealand) 2 Directors Gerard Nielsen Darrin Grafton Tony D’Astolfo Darrin Grafton Bob Shaw Murray Warner Darrin Grafton Claudia Batten Darrin Grafton Bob Shaw Yogita Chadha Darrin Grafton Bob Shaw Sarah Miller Rachael Satherley 1 J Challis retired and M Warner was appointed to Serko Australia Pty Limited on 8 September 2021. 2 S Putt and F Rockel retired and S Miller and R Satherley were appointed to Serko Trustee Limited on 31 May 2021. corPorate goVernance & DiScloSureS 87 REGULATORY MATTERS No NZX waivers were relied on during the financial year. Refer to the ESG Report for ASIC relief obtained during the financial year in respect of the capital raising undertaken in 2021. DONATIONS Refer to the Notes to the Financial Statements and ESG Report for any donations made during FY22. CREDIT RATING Serko does not presently have an external credit rating status. DISTRIBUTIONS / DIVIDENDS There were no dividends or distributions paid to shareholders during the financial period. Dividends and other distributions with respect to the shares are only made at the discretion of the Serko Board. Serko is a growth technology company and is not intending to pay a dividend for FY23. 88 Glossary ANZ: Australia and New Zealand IPO: Initial Public Offering ARPB: Average Revenue Per Booking Asia Pacific: Vietnam, Thailand, Taiwan, Sri Lanka, South Korea, South Africa, Singapore, Philippines, Pakistan, New Zealand, Malaysia, Japan, Indonesia, Listing: The date Serko shares started trading on the NZX Main Board, 24 June 2014 NDC or New Distribution Capability: A data exchange format for airlines to create and distribute relevant offers India, Hong Kong, China, Bangladesh and Australia to the customer regardless of the distribution channel for the purposes of this Annual Report ASX: ASX Limited, also known as the Australian Securities Exchange ATMR: ATMR (Annualised Transactional Monthly Revenue) is a non-GAAP measure.  It is based on the monthly transactions and average revenue per booking (for its Travel platform revenue) and monthly user charges (for its Expense platform revenue) annualised AUD or A$: Australian dollars Australasia: New Zealand and Australia for the purposes of this Annual Report Booking.com for Business: A global online travel booking offering targeting small to medium sized companies with Booking.com for Business branding powered by Zeno BBZ: An abbreviation of Booking.com for Business (see above) Board or Board of Directors: The board of directors of Serko Cloud or cloud-based: Cloud computing is when the software and associated data is hosted outside the customer’s premises and delivered over a network or the Internet as a service, which allows immediate access to the software Company or Serko: Serko Limited, a New Zealand incorporated company EBITDAF (refer page 18): EBITDAF is a non-GAAP measure representing Earnings Before the deduction of costs relating to Interest, Taxation, Depreciation, Amortisation, Impairment, NORAM: North America NZ: New Zealand NZD or NZ$: New Zealand dollars NZ GAAP or GAAP: New Zealand Generally Accepted Accounting Practice NZ IFRS or IFRS: New Zealand equivalents to International Financial Reporting Standards NZX: NZX Limited, also known as the New Zealand Stock Exchange NZX Listing Rules or Listing Rules: The Listing Rules applying to the NZX Main Board as amended from time to time NZX Main Board: The New Zealand main board equity security market operated by NZX R&D: Research and Development expenditure SaaS: Software-as-a-service Serko Expense Management: Serko’s online expense management solution that enables the capture and processing of corporate credit cards and out-of-pocket claims Serko Mobile: Serko’s mobile app for iPhones and Android devices that gives users access to information and travel booking functionality on their mobile devices Serko Online: Serko’s legacy cloud-based online travel booking solution for large organisations Foreign Exchange gains/losses and Fair value remeasurements SME: Small and medium enterprise ESG: Environmental Social Governance FTE: Full-time equivalent FX: Foreign exchange FY: Financial year ended, or ending, on 31 March (unless otherwise stated) GST: Goods and Services Tax IFRS: International Financial Reporting Standards Independent Directors: Claudia Batten, Clyde McConaghy and Jan Dawson TMC, Travel Agency or Travel Management Company: A travel management company that provides specialised travel-related services to corporate customers USD or US$: United States dollars Zeno: Serko’s premium cloud-based online travel booking platform Zeno Expense: Serko’s Expense management solution $: All figures are in New Zealand dollars, unless otherwise stated gloSSary 89 Company Directory Serko is a company incorporated with limited liability under the New Zealand Companies Act 1993 New Zealand Companies Office registration number 1927488 Australian Registered Body Number (ARBN) 611 613 980 For investor relations queries contact: investor.relations@serko.com REGISTERED OFFICE New Zealand Saatchi Building Australia Boardroom Pty Limited Level 1, 125 The Strand Level 12, 225 George Street Parnell, 1010 +64 9 309 4754 Sydney 2000 NSW, Australia PRINCIPAL ADMINISTRATION OFFICE New Zealand Saatchi Building Level 1, 125 The Strand Parnell, 1010 +64 9 309 4754 Australia Level 8, 75 Elizabeth Street Sydney 2000 NSW, Australia +61 2 9435 0380 SHARE REGISTRAR New Zealand Link Market Services Limited Level 30, PwC Tower 15 Customs Street West Auckland 1010, New Zealand +64 9 375 5998 serko@linkmarketservices.co.nz DIRECTORS Claudia Batten (Chair) Jan Dawson Robert (Clyde) McConaghy Darrin Grafton Robert (Bob) Shaw Australia Link Market Services Limited Level 12, 680 George Street Sydney 2000 NSW, Australia +61 1300 554 474 AUDITOR Deloitte Limited Deloitte Centre 80 Queen Street Auckland 1040, New Zealand +64 9 303 0700 Serko’s ESG Report, which includes its Corporate Governance Statement, can be found at www.serko.com/investors. 90 coMPany Directory Key Dates 31 AUG 2022 Annual Shareholders’ Meeting 30 SEP 2022 Half-Year End NOV 2022 Half-year Results Announced 31 MAR 2023 Financial-Year End Annual Report 2022 · Serko Limited serko.com 

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