Severn Trent Plc
Annual Report and Accounts 2019
Highlights
£1,767.4m
Group turnover
2018: £1,696.4m1
93.37p
Dividend per share
2018: 86.55p
133.4p
Basic earnings per share
from continuing operations
2018: 101.8p1
145.8p
Underlying basic
earnings per share2
2018: 120.5p1
£563.3m
Group profit before
interest and tax
2018: £527.2m1
£573.6m
Group underlying profit
before interest and tax2
2018: £539.8m1
1 Restated for the implementation of IFRS 15, see note 2
to the Group financial statements.
2 Alternative Performance Measures are defined in note 45
to the Group financial statements.
Contents
STRATEGIC REPORT
What we do .................................................................................................................................02
Our business model .................................................................................................................04
Our social purpose ...................................................................................................................06
Chairman’s statement ..............................................................................................................16
Market and industry overview ............................................................................................... 18
Chief Executive’s review ..........................................................................................................21
How we are achieving our strategic objectives ..................................................................24
Environment, Social and Governance – At a Glance .........................................................29
ODIs and KPIs ............................................................................................................................32
Regulated Water and Waste Water .......................................................................................34
Business Services ....................................................................................................................46
Chief Financial Officer’s review .............................................................................................48
Risk management ....................................................................................................................54
Emerging risks ..........................................................................................................................55
Principal risks ...........................................................................................................................56
Brexit statement ........................................................................................................................61
Viability statement ....................................................................................................................62
GOVERNANCE
Chairman’s introduction to governance ..............................................................................64
Board of Directors .................................................................................................................... 66
Executive Committee ...............................................................................................................68
Stakeholder and Shareholder engagement .......................................................................73
Our company purpose and culture .......................................................................................75
Board evaluation .......................................................................................................................77
Nominations Committee report ............................................................................................81
Audit Committee report ..........................................................................................................85
Treasury Committee report ................................................................................................... 93
Corporate Responsibility Committee report ..................................................................... 94
Directors’ remuneration report ............................................................................................97
Directors’ report .....................................................................................................................123
Directors’ Responsibilities Statement ...............................................................................128
GROUP FINANCIAL STATEMENTS
Independent Auditor’s report to the members of Severn Trent Plc ............................129
Consolidated income statement .........................................................................................134
Consolidated statement of comprehensive income ......................................................135
Consolidated statement of changes in equity ..................................................................136
Consolidated balance sheet .................................................................................................137
Consolidated cash flow statement .....................................................................................138
Notes to Group financial statements .................................................................................139
COMPANY FINANCIAL STATEMENTS
Company statement of comprehensive income .............................................................. 195
Company statement of changes in equity .........................................................................196
Company balance sheet ........................................................................................................197
Notes to Company financial statements ...........................................................................198
OTHER INFORMATION
Five year summary .................................................................................................................202
Information for shareholders ..............................................................................................203
Cautionary statement
This document contains statements that are, or may be deemed to be, ‘forward-looking statements’ with
respect to Severn Trent’s financial condition, results of operations and business and certain of Severn Trent’s
plans and objectives with respect to these items. Forward-looking statements are sometimes, but not
always, identified by their use of a date in the future or such words as ‘anticipates’, ‘aims’, ‘due’, ‘could’, ‘may’,
‘will’, ‘would’, ‘should’, ‘expects’, ‘believes’, ‘intends’, ‘plans’, ‘projects’, ‘potential’, ‘reasonably possible’,
‘targets’, ‘goal’ or ‘estimates’ and, in each case, their negative or other variations or comparable terminology.
Any forward-looking statements in this document are based on Severn Trent’s current expectations and,
by their very nature, forward-looking statements are inherently unpredictable, speculative and involve
risk and uncertainty because they relate to events and depend on circumstances that may or may not occur
in the future. Forward-looking statements are not guarantees of future performance and no assurances
can be given that the forward-looking statements in this document will be realised. There are a number of
factors, many of which are beyond Severn Trent’s control, that could cause actual results, performance and
developments to differ materially from those expressed or implied by these forward-looking statements.
These factors include, but are not limited to, changes in the economies and markets in which the Group
operates; changes in the regulatory and competition frameworks in which the Group operates; the impact
of legal or other proceedings against or which affect the Group; and changes in interest and exchange rates.
All written or verbal forward-looking statements, made in this document or made subsequently, which are
attributable to Severn Trent or any other member of the Group or persons acting on their behalf are expressly
qualified in their entirety by the factors referred to above.
Subject to compliance with applicable laws and regulations, Severn Trent does not intend to update these
forward-looking statements and does not undertake any obligation to do so. Nothing in this document should
be regarded as a profits forecast.
This document is not an offer to sell, exchange or transfer any securities of Severn Trent Plc or any of its
subsidiaries and is not soliciting an offer to purchase, exchange or transfer such securities in any jurisdiction.
Securities may not be offered, sold or transferred in the US absent registration or an applicable exemption
from the registration requirements of the US Securities Act of 1933 (as amended).
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Welcome to the Severn Trent
Annual Report 2019
Our purpose is to serve our communities
and build a lasting water legacy.
This drives our vision to be the most
trusted water company by 2020,
delivering an outstanding customer
experience, best value service and
environmental leadership.
This report highlights the progress we have made over the past year
in achieving that vision through our strategic objectives and absolute
focus on listening to and delivering value for all of our stakeholders.
We’re committed to keeping your water flowing clearly and making
your waste water clean again, so you can carry on enjoying this
precious resource, for generations to come.
Severn Trent Plc Annual Report and Accounts 2019
01
Strategic report
What we do
We provide clean water and waste water
services and develop renewable energy
solutions through our businesses:
OUR VALUES
REGULATED WATER AND WASTE WATER
Through our Company values
we deliver the commitments
expected of a leading, socially
responsible Company
Our Regulated Water and Waste Water
businesses Severn Trent Water (excluding
Bioresources) and Hafren Dyfrdwy.
WE PUT OUR
CUSTOMERS FIRST
The primary activities we focus on
• Wholesale operations and engineering
• Household customer services
£1,583.1m
WE ARE PASSIONATE
ABOUT WHAT WE DO
About us
We are two of 11 regulated water and
waste water businesses in England and
Wales. We provide high quality services
to more than 4.5 million households and
businesses in the Midlands and Wales.
WE ACT WITH
INTEGRITY
WE PROTECT
OUR ENVIRONMENT
WE ARE INSPIRED
TO CREATE AN
AWESOME COMPANY
Turnover1
£527.0m
Underlying profit before
interest and tax1,2
2.0bn
Litres of drinking water
supplied each day
5,680
Employees3
Where we operate
Our region stretches across the heart
of the UK, from the Bristol Channel to the
Humber, and from North and mid-Wales
to the East Midlands.
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02
1 New segmental basis, see note 5 to the Group financial statements for prior year comparative basis.
2 Alternative Performance Measures are defined in note 45 to the Group financial statements.
3 Average during 2018/19 see note 9 to the Group financial statements.
Severn Trent Plc Annual Report and Accounts 2019
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SEVERN TRENT BUSINESS SERVICES
The markets we focus on
• Bioresources
• Green Power
• Operating Services
• Property Development
Where we operate
Business Services operates mainly
in the UK and also in Ireland.
There are five parts of Business Services:
Bioresources
Business services includes the sludge
treatment and related renewable
energy generating activities within
Severn Trent Water.
Green Power
Business Services, through Severn
Trent Green Power, generates renewable
energy from anaerobic digestion,
crop, hydropower, wind turbines and
solar technology.
Operating Services
Operating Services provides contract
services to municipal and industrial
clients in the UK and Ireland and the
UK Ministry of Defence (‘MOD’) for design,
build and operation of water and waste
water treatment facilities and networks,
and services to developers.
Property Development
Property Development manages
the sale of surplus land.
Other
Developer services and our
property searches and affinity
partnership businesses.
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PAGE 46
£200.9m
Turnover1
£63.1m
Profit before
interest and tax1
£64.1m
Underlying profit before
interest and tax1,2
889
Employees3
1 New segmental basis, see note 5 to the
Group financial statements.
2 Alternative Performance Measures
are defined in note 45 to the Group
financial statements.
3 Average during 2018/19 see note 9 to the
Group financial statements.
£518.1m
Profit before interest and tax1
4.5m
Households and
businesses served
2.9bn
Litres of waste water
treated each day
Revenue split
2
1
1.
2.
Severn Trent Water
Hafren Dyfrdwy
98.1%
1.9%
Severn Trent Plc Annual Report and Accounts 2019
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Strategic report
Our business model
Running an efficient
water business
We provide clean water every time our
customers turn on the tap and remove their
waste water in an affordable, sustainable
and reliable way.
RESOURCES &
RELATIONSHIPS
WE RELY ON
THE WATER
CYCLE
Resources
Physical
assets
A resilient, well maintained
network of clean water pipes
and reservoirs, sewers
and pumping stations.
We maintain over 49,000 km
of clean water pipes and over
92,000 km of sewer pipes.
Natural
resources
Water from reservoirs, rivers
and underground aquifers
are essential to support
Severn Trent’s operations
and value creation.
We look after some of the
UK’s most impressive
natural resources.
Financial
capital
We have a strong balance sheet,
with gearing close to the
regulatory model. We are able to
access a range of capital markets
to fund future operations.
Our gearing is 63%, one of the
lowest in the sector. We have
committed undrawn facilities of
£885 million.
Water is collected
We pay the Environment
Agency and Natural Resources
Wales for the water we
collect from reservoirs, rivers
and underground aquifers
across our region.
Water is cleaned
Our groundwater and
surface water treatment
works clean raw water
to the highest standards,
making it safe to drink.
Clean water
is distributed
Our network of pipes and our
enclosed storage reservoirs bring
a continuous supply of clean water
right to our customers’ taps.
OUR
INVESTMENTS
IN RENEWABLE
ENERGY
PRODUCTION
GENERATING
& PRESERVING
LONG TERM
VALUE
Providing clean water and cleaning waste water
is an ‘energy hungry’ process so we use waste
and renewables to help us power our operations.
We are pleased to share that we now expect
to exceed our target to produce the equivalent
of 50% of our own energy needs by 2020.
Food waste anaerobic
digestion plants
generating green energy
Physical
assets
Our biggest year of capital
investment in over a decade.
Good progress on our
Birmingham Resilience Project.
Replaced 230 km of our water
network in 2018/19.
Natural
resources
We’ve improved biodiversity of
six hectares of Sites of Special
Scientific Interest (‘SSSIs’) in
2018/19.
We are on track to reach our
target of 75 hectares by 2020.
Financial
capital
Delivering returns for
our investors.
7.9% (2018: 6.2%)
Dividend growth.
Investment grade credit rating.
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Severn Trent Plc Annual Report and Accounts 2019
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We do so through our regulated subsidiaries and
draw upon our skills in water and waste treatment
to provide similar services to other organisations
through the our Business Services division.
Relationships
Our customers
and communities
Our customers and communities
are at the heart of everything we do.
We aim to anticipate and meet
changing customers’ and wider
societal needs.
We serve over 4.5 million
customers.
Our
people
We look to attract, develop
and retain talented people from
all backgrounds, and bring
the next generation of water
experts into the industry.
We directly employ over 6,500
people. Glassdoor reports
that 74% of our people would
recommend us to a friend.
Our suppliers
and partners
Our
regulators
Strong supplier relationships
support our business
operations in line with our
Modern Slavery commitments.
Our industry is regulated
by Ofwat and several
other regulators and
public bodies.
We work with over 2,400 direct
suppliers and contractors.
We work with our
regulators to shape our
industry. Our Severn
Trent Plan was fast-tracked
by Ofwat.
Customers enjoy
our services
We serve 4.5 million
businesses and households
with a safe, reliable supply of
water and collect waste water
seven days a week, 365 days
a year.
Waste water
is collected
Our network of sewers
and pumping stations collect
waste water from homes
and businesses and take it
to our treatment works.
Waste water
is cleaned
Waste water is carefully
screened, filtered and treated
in our sewage treatment
works to meet stringent
environmental standards.
Water is recycled
to the environment
We pay the Environment
Agency and Natural
Resources Wales annual
consent fees to return
the treated water to the
water system.
Solar
Wind turbines
Clean gas and green
electricity from
our sludge anaerobic
digestion plants
Our customers
and communities
Lowest bills in England for a
decade (Severn Trent) and Wales
(Hafren Dyfrdwy).
Our
people
Developing people from all
backgrounds in line with our
Social Mobility Programme.
We helped over 52,800 customers
through social tariffs and assistance
schemes (2018: 51,700).
31% of our graduates are from
a BAME background (2018: 27%).
Our suppliers
and partners
Building sustainable relationships
that provide mutual benefit.
258 suppliers signed up to
Sustainable Supply Chain
Charter (2018: 211).
Our
regulators
We stimulate regulatory
debates to improve services
for customers across
the industry.
Launched the World Water
Innovation Fund.
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Our
social
purpose
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Severn Trent is proud to be a pathfinder
for a new breed of long-term, socially
purposeful companies working to
improve our country’s infrastructure
(the systems and services the country
needs to run effectively).
The idea is simple. We combine a
strong public service ethos with the
benefits of private investment and
independent leadership to deliver
world class water services.
Our social purpose, to create
long-term value through serving
the needs of society, is at the
heart of everything we do.
Our commitment is this – every
decision we make is based on
providing world-class water
services at a fair price. We aim to
make the most of our contribution
to society as a whole and improve
the environment.
Our social purpose is focused on
what our customers want to see
from a forward-thinking company.
We are certain our efforts will
meet our customers’ needs now
and in the future.
We have made significant progress
over the last 25 years, creating a
solid foundation for achieving our
commitments over the next 25 years.
We will achieve this through a
combination of careful management
and sensible long-term investment.
The pledges state that by 2030,
the sector as a whole will:
• have eliminated water poverty,
meaning no one should have
to spend more than 5% of their
income on water;
We have played a leading role
in developing a ‘public interest
commitment’ that sets out a
series of five pledges for all water
companies in England. All water
companies have also committed to
signing the Social Mobility Pledge
(a pledge made by organisations
to be involved with schools, provide
work experience and recruit people
from disadvantaged backgrounds)
– an important step for the sector
as a whole.
• be operationally carbon neutral,
meaning our operations do not
contribute to an increase in
greenhouse gases which increase
climate change;
• have tripled the rate at which
leaks are reduced; and
• have prevented the equivalent
of four billion plastic bottles
ending up as waste (through our
‘Refill scheme’).
Our own commitments go even
further than these pledges.
The next pages highlight what
our social purpose is achieving for
customers, the environment and
society as a whole as well as our
colleagues and investors.
Severn Trent Plc Annual Report and Accounts 2019
07
One moment
of inspiration;
a lifetime of
water saving
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Our social purpose for
Our Customers
Our social purpose is what drives our ambition
to provide world-class services at fair prices.
In our business plan for 2020-2025
we commit to reducing bills by
another 5%, investing in improving
more than 2,000 kilometres (km)
of our local rivers, and almost
doubling support we provide to
vulnerable customers.
Our business plan, which is built
on our social purpose, is one of the
very few to receive fast-track status
from Ofwat, a firm endorsement
of our customer and community
focused approach.
We are very proud of our
recent achievements, including
the following:
• We are industry leaders on
delivering on Outcome Delivery
Incentives (‘ODIs’) (the measures
that are most important
to customers).
• Having a customer-satisfaction
rating of 85%.
• Our average combined bills
– for water and waste water
services – remain the lowest
in the UK.
• Being leaders in encouraging
all water companies to make a
number of clear commitments
that are in the public interest.
32,000 of our customers had a direct say in
development of our AMP7 business plans and
a further 1.9 million views were considered in
its creation. Our absolute priority is to improve
services for all of our customers in areas that
matter most to them.
Severn Trent Plc Annual Report and Accounts 2019
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Custodians of a
precious resource
enjoyed by
us all
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Our social purpose for
The environment
and wider society
Our social purpose means maximising
the benefits to the environment and
wider society. And, as a custodian,
we look after your water.
Our commitments include
the following:
• Planting the equivalent of one
tree for every three households
we serve by 2030, to help
reduce flooding and improve
water quality.
• Being operationally carbon
neutral by 2030.
• Making sure our facilities are free
of single-use plastic by 2020 and,
by 2030, helping to prevent the
equivalent of four billion plastic
bottles ending up as waste.
• Signing the Social Mobility
Pledge and recruiting people
from disadvantaged backgrounds
across our region, so that we can
provide opportunities to everyone.
• Encouraging every employee
to spend at least two days a year
of company time volunteering
in their local community.
• Supporting charities like WaterAid
(which we helped to set up)
working in poorer countries.
• Offering every primary school
in our region a visit from our
Wonderful Water Tour – an
educational roadshow to inspire
tomorrow’s generation.
We are determined to do even
more. That is why we have created
the World Water Innovation Fund.
We’ve joined forces with like-minded
companies across the world to
find new ways of working – pooling
resources and ideas to develop
and speed up the development
of new technology. Our £5 million
investment in the fund will make
a real difference to people’s lives
across the world and we’re excited
about what we can achieve by
working together.
An example would be working
with leading researchers and
manufacturers to develop robotic
equipment that could actively look
for, find and even repair leaks
inside pipes.
Our people make an amazing contribution
to the communities they work and live in
through our dedicated volunteering scheme,
Community Champions, working alongside
partners such as the Canal and River Trust
to improve riverside environments.
Severn Trent Plc Annual Report and Accounts 2019
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Our expert minds
delivering
investments for
the future
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Our social purpose for
Our Colleagues
We believe that an expert, highly motivated
workforce is vital for providing world-class
services at fair prices. And we also believe
that a true measure of a company is how
it treats its workforce.
Our goals are to:
We will achieve these goals by:
• Help all our colleagues
• Investing in the best, most
to succeed.
• Fairly reward
people’s contributions.
• Be a company everyone
is inspired to work for.
relevant apprentice and graduate
recruitment schemes in the
regions we serve.
• Setting up a £10 million technical
Academy in Coventry to help us
prepare future generations for
rewarding careers.
• Encouraging everyone to be
themselves at work, recognising
the widest possible range
of talents.
• Encouraging physical and
mental well-being.
• Paying fair wages, with a
bonus scheme for all employees
linked to our performance
for customers.
• Giving all employees an
opportunity to be part-
owners of the Company
(an amazing 70% take part
in our Sharesave scheme).
As part of our continued focus on providing
a more inclusive working environment
for all, we launched our LGBT+ Ally
Programme this year – an opportunity for
all employees to challenge behaviour and
actively support their LGBT+ colleagues.
Severn Trent Plc Annual Report and Accounts 2019
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Decades of
sustainable
investment
positive effects
for all
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Our social purpose for
Our Investors
A business that wants to be financially
sustainable over the long-term first needs to
be socially and environmentally sustainable.
We believe focusing on social
purpose is the right thing to do,
and we also believe it improves our
long-term financial sustainability.
This in turn helps us provide
more for customers, society and
the environment.
We believe this long-term,
approach will ultimately provide
sustainable returns for like-
minded investors whose approach
to investing matches our beliefs.
An added benefit of our social
purpose is our commitment to the
highest standards of governance.
Being open and honest in the way
we run our company.
Severn Trent Plc Annual Report and Accounts 2019
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Our commitment to the Social
Mobility Pledge will help people from
disadvantaged backgrounds across our
region become part of the Severn Trent
family and succeed within the business.
Strategic report
Chairman’s statement
Fulfilling
our role
in society
This year has seen our company
successfully achieve a series of
important milestones, culminating
in our Severn Trent Water business
plan for the five years from 2020 being
fast-tracked by Ofwat. Our operational
performance is discussed in detail in
our Chief Executive’s review. Here,
I want to take the opportunity to look
at the bigger picture by highlighting
the positive difference we have made
for our customers and underline our
commitment to being a force for good
in the communities we serve.
Our purpose is to serve our communities,
build a lasting legacy and be recognised
as the most trusted water company –
and during the year we were delighted to
see this commitment recognised when
we were named as a pathfinder with the
Purposeful Company Task Force, an
initiative that seeks to transform British
business with purposeful companies
that are committed to creating
long-term value through serving the
needs of society. We were the only
utility to receive this honour, and we’re
continuing our work with Will Hutton,
Clare Chapman and like-minded
companies to explore how we can best
use social purpose as a tool to promote
trust between business and society.
This understanding and recognition of
social purpose has never been more
important – our purpose connects us
with our customers and communities,
inspires our people, attracts investors
and reinforces that in the long-term we
all share the same interests. We believe
that transforming our services and
driving growth will lead to mutual benefit
for all, with performance that delivers
benefits to one group also delivering for
others. The interest of our stakeholders
are often interlinked, with many
shareholders also being our customers,
employees and pensioners.
It has never been more important that we focus on our purpose
in society. This underpins everything that we do. Not only in the
context of our shareholders but also in full consideration of our
employees, communities and other stakeholders. This isn’t only
a focus for us because we are a good company, but because it
is synonymous with the long-term success of Severn Trent.”
Andrew Duff
Chairman
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Severn Trent Plc Annual Report and Accounts 2019
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I am pleased to see that in its emerging
strategy, Ofwat sees the importance of
encouraging companies to deliver public
value and how they can, for example, give
recognition to companies to own their
public purpose.
Long-term achievements
Water services in England and Wales
have been transformed for the better
over the last 25 years – and we have
played a major role in this change,
investing £22 billion in today’s money in
infrastructure improvements over the
last quarter of a century. We are proud of
the part that our continuous investment
has played in providing better services
to our customers, greater opportunities
for communities and our people and a
cleaner environment for all.
The future of the water industry
continues to be the subject of significant
debate. At Severn Trent, our policy is
to only comment on political issues
that materially affect our customers.
We believe that renationalisation is
one such issue, and that the interests
of all stakeholders – including UK
taxpayers – are best served by the
industry remaining privatised whilst
operating within a clear and robust
regulatory framework.
Our people make the difference
Our people take very seriously the
responsibility that comes with providing
an essential service that touches
the lives of millions. Their passion
and commitment shines through in
everything they do – meeting customers,
solving problems and working tirelessly
to keep our product flowing at the turn
of a tap, 24 hours a day, seven days a
week – and on behalf of the Board I thank
them unreservedly.
It is important that the makeup of our
workforce is representative of the
communities we serve. I am pleased to
report that in respect of ethnic diversity,
8.7% of our workforce come from Black,
Asian and Minority Ethnic (‘BAME’)
backgrounds. Additionally, 31% of our
graduates and 12% of our apprentices
come from BAME backgrounds,
significantly above industry averages.
We’ve also invested in initiatives to help
provide employment opportunities to
people from disadvantaged backgrounds
in our region. We are also the highest
ranked utility in the Hampton-Alexander
Review, which measures gender diversity.
Sharing the rewards
Under our industry’s regulatory
framework, high levels of customer
service create financial rewards
through customer ODI outperformance.
This means that we are able to share the
benefits of our work with all stakeholders
when we perform well. Over the course
of the AMP, we will reinvest £220 million
generated by our outperformance back
into our business, including vulnerable
customers, water quality and security.
Additionally, our new community dividend
will set aside 1% of company profits for
the benefit of community projects.
We have delivered strong financial
performance this year, with Group
turnover from continuing operations of
£1,767.4 million, an increase of 4.2%.
Underlying earnings per share was
145.8 pence, up 21.0% from the prior
year and basic earnings per share
was 133.4 pence, up 31.0% from the
prior year.
We are therefore proposing a final
dividend of 56.02 pence per share to
be paid on 19 July 2019, taking the total
dividend for the year to 93.37 pence
per share.
Your Board
There were no changes to Board
membership during the year.
We continued to work well together as
a team, with the appropriate balance of
Executive and Non-Executive Directors.
The Board was fully engaged throughout
the PR19 process; and worked tirelessly
with our senior team to create a plan
that will bring real improvements to
customer service while also keeping bills
the lowest in England and Wales.
It is a real privilege to serve as Chairman
of Severn Trent and it has been a
pleasure to oversee the Company’s
progress over the last nine years. As we
prepare to implement our new business
plan, following selection as one of only
three companies awarded fast-track
status by Ofwat, I believe this is the
right moment to step down and allow
a new Chair to lead the Board into this
important next phase for Severn Trent.
These plans are in the early stages and
it is planned to formally announce my
successor in due course. You can read
more on this process on page 84.
Outlook
Ofwat’s fast-tracking of our business
plan has, in many ways, endorsed our
strategy, structure and business model,
and further fuelled our commitment to
customer service. I look forward to the
year ahead with confidence, knowing
that the talent of our people, the financial
strength of our business, and our
commitment to good governance will
help us to fulfil our potential as a socially
responsible business providing a high
quality, essential public service.
Andrew Duff
Chairman
93.37p
Dividend per share
2018: 86.55p
£1,767.4m
£563.3m
Group turnover
2018: £1,696.4m¹
Group profit before interest and tax
2018: £527.2m¹
1 Restated for the implementation of IFRS 15, see note 2 a) of the Group financial statements.
Severn Trent Plc Annual Report and Accounts 2019
17
Strategic report
Market and industry overview
Our context
and peers
A total of 17 regional businesses
supply water services to over
50 million household and
non-household customers in
England and Wales. Eleven of these,
including Severn Trent Water Limited
and Hafren Dyfrdwy Cyfyngedig,
provide waste water services, the
remaining six provide water only.
17
Regional businesses
50 million
Number of household and
non-household customers served
£130 billion
Total investment in the
industry since privatisation
The history of the water sector
Water services in England and Wales
have been transformed since the early
1900s. Since privatisation in 1989, the
sector has invested £130 billion to deliver
improvements in reliability and quality
of service and it is estimated that our
sector has improved efficiency by around
67%. Drinking water is cleaner, supply
is more reliable, sewer flooding is much
less frequent and rivers are in a better
state of health than at any point since the
industrial revolution.
We’re very proud of our industry’s
achievements. The water sector in
England and Wales was recently ranked
joint first for providing better outcomes
for customers compared to other
European nations. In five of the six key
measures of performance – including
water quality, customer service and
costs – it is either the top performer or
the most improved. Analysis by Water UK
states that around 90% of customers are
satisfied with their water service and that
86% trust their water company.
The future of the water sector
Our planning horizon goes beyond 25
years and we believe that a business
that wants to be financially sustainable
over the long-term first needs to
be socially and environmentally
sustainable. It also needs customers,
regulators and investors to share its
long-term vision for a brighter future
for the sector. Despite our sector’s
significant achievements to date, there
remains much to do. Some of the key
challenges facing the water sector
include climate change, population
growth and developing the trust of
stakeholders through continuing to
behave responsibly.
We continue to respond to these
challenges and believe the actions we
are taking now can have a significant
impact on our ability to be successful in
these areas in the long-term. You can
read more in our social purpose section
on page 6.
In April 2019 we were delighted to
launch the World Water Innovation Fund,
bringing together the most forward
thinking water companies across Europe,
the Americas and Australia. The fund
aims to find, develop and accelerate
ground-breaking technologies that will
make a real difference across the world.
The first area of focus will be leakage
– reflecting the importance the sector
places on this sector-wide issue.
We’re also taking a national perspective
by working with other water companies
and partners in the UK to explore
ways in which water can be traded
across water company boundaries.
Currently only 4% of water supplies are
transferred between water companies.
We are working hard on planning an
interconnector to move water from the
wettest parts of England and Wales to
the driest, for the benefit of customers
across the sector. Plans for our new
interconnector are described on page 41.
This has been a pivotal year in our
regulatory cycle. Our regulatory
framework continues to evolve and in
the next five year period we will see the
opening of the bioresources market,
enhanced customer Outcome Delivery
Incentives (‘ODIs’) and a new measure
of customer satisfaction, C-MeX.
We welcome this change, as C-MeX will
ensure that the totality of the experience
of all our customers is represented.
18
Severn Trent Plc Annual Report and Accounts 2019
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Strategic report
Governance
Group financial statements
Company financial statements
Other information
Our regulatory framework
As a provider of an essential public
service we work within a wide-ranging
regulatory framework, with strategic
and policy direction provided by the
Department for the Environment, Food
and Rural Affairs (‘Defra’) in England
and the Welsh Government in Wales.
Ofwat is the industry’s economic
regulator and sets limits on the prices
we can charge our customers over five-
year Asset Management Plan (‘AMP’)
cycles. This financial year was the fourth
of AMP6, which runs from April 2015 to
March 2020.
We also work closely with a variety of
other regulators and public bodies,
including:
• The Drinking Water Inspectorate
(‘DWI’) independently checks that
water supplies in England and Wales
are safe and that drinking water quality
is acceptable to consumers. Its work
includes assuring water quality,
ensuring companies make the changes
necessary to improve, and developing
new regulations to further improve
water quality.
• The Consumer Council for Water
(‘CCW’) speaks on behalf of water
consumers in England and Wales.
It provides advice to consumers and
takes up complaints on their behalf.
• The Environment Agency (‘EA’) allows
us to collect water from reservoirs,
rivers and aquifers and return it to the
environment after it’s been used by our
customers and treated by us.
• Natural Resources Wales is the
environmental regulator in Wales.
It oversees how the country’s natural
resources are maintained, improved
and used, both now and in the future.
• Natural England advises the
Government on the natural
environment in England and helps
to protect nature and the landscape,
especially for plant and animal life in
both fresh water and the sea.
• The Health and Safety Executive
helps us to manage risk to ensure the
health and safety of our employees,
customers and visitors is preserved.
At the same time we’ll deliver our
largest bill reductions in a decade.
By challenging ourselves to be 13% more
efficient in the way we invest, we will
be able to invest more to improve our
services to customers whilst delivering a
bill reduction for customers of 5% in real
terms over the next AMP, maintaining the
lowest bills in England over AMP7.
We are proud of our work as a pathfinder
purposeful company and are pleased
this was recognised by Ofwat who
commended us on our ‘pathfinding
social purpose company’ thinking
and our initiative with the Purposeful
Company Task Force. We believe that if
we’re united by a clear social purpose,
we’ll deliver better outcomes for all
our stakeholders – our customers, our
colleagues, our investors, the society
we live in, and the environment that we
depend on.
We were delighted that Severn Trent
Water was one of only three companies
to be awarded fast-track status by Ofwat.
We see this as a firm endorsement of our
high standards of governance and focus
on the sustainability of our business
and our customer and community
focused approach.
A key year in our regulatory cycle
Every five years, Ofwat reviews the
prices we charge for the forthcoming
five year period. They also review our
plan setting out how we intend to deliver
for customers and the environment.
In September 2018, we submitted our
Severn Trent Water and Hafren Dyfrdwy
business plans for AMP7, which run
from 2020-2025.
Severn Trent Water’s plan
Our Severn Trent Water plan was shaped
by the largest engagement exercise
we have ever coordinated, consulting
with 32,000 customers and considering
a further 1.9 million customer views,
and was the outcome of over 24 months
of development. As part of this we
established new methods of listening to
our customers, such as our online ‘Tap
Chat’, which enabled customers to give
us rapid feedback on our proposals.
We are committed to continued
improvements in core areas of our
service. Our plan includes a series
of service innovations to reflect our
customers’ changing needs, and a
package of new commitments that aim
to make a bigger contribution to the
communities we serve, supported by
our new community dividend. We will
also invest over £6 billion over the
next five years, ensuring we continue
to build a lasting water legacy for
future generations.
Severn Trent Plc Annual Report and Accounts 2019
19
Strategic report
Market and industry overview
continued
Ofwat has recently published its
emerging strategy which sets out three
main aspirations that are emerging
for the sector – delivering every day
excellence, stewardship for the future
and value for individuals and society.
We are very supporting of Ofwat’s
emerging thoughts and in particular its
thoughts around encouraging companies
to deliver public value.
Achieving fast-track status means
we have clarity on the challenges
and opportunities ahead. With our
plan now agreed and commitments
set a full 14 months before the start
of the next AMP, we are accelerating
our preparations. In March 2019,
we announced details of the first
key contractors we intend to use to
deliver our c.£2 billion investment
in construction projects for AMP7.
We received our Severn Trent Water draft
determination in April 2019 and we’re
continuing to work constructively with
Ofwat on our response.
And in Hafren Dyfrdwy…
In July 2018 we launched Hafren Dyfrdwy
– our new water company dedicated
solely to customers in Wales, bringing
together all the Welsh customers
previously served by Severn Trent Water
and Dee Valley Water.
Our Hafren Dyfrdwy business plan was
classified as ‘significant scrutiny’ by
Ofwat. This was not unexpected given that
Hafren Dyfrdwy was a new company and
therefore has a lack of historical data.
We were pleased that Ofwat’s initial
assessment recognised the progress made
on our cost base over the last two years
and the certainty provided by our Totex
plan being approved. We have continued
to work constructively with Ofwat on
the resubmission of the Hafren Dyfrdwy
plan to deliver the right outcome for our
Welsh customers. The Hafren Dyfrdwy
plan was resubmitted in March 2019.
What’s next?
Hafren Dyfrdwy draft determination
– July 2019
Final Determinations for all companies
– December 2019
Working in a changing
macro environment
The macro environment is changing
rapidly and there are three areas which
we are particularly focused on.
The Chairman comments on the debate
around the future of the water industry in
his statement on page 16.
The current uncertainty around
Brexit has had implications for water
companies that extend beyond financial
matters. An area of focus over the last
12 months has been to put plans in
place to ensure that we can maintain
access to sufficient quantities of
imported chemicals for our treatment
works in the event of a ‘no-deal’ Brexit.
Additional detail can be found on page 61.
Population growth, driving increased
water demand, and climate change, are
two of the biggest challenges facing our
industry. We have recently committed to
the five pledges made by all companies
in our sector which respond to these
challenges. More information can be
found on page 7.
How our market environment influences our five strategic priorities
Embedding
customers
at the heart
of all we do
Driving
operational
excellence and
continuous
innovation
Investing
responsibly
for sustainable
growth
Changing the
market for
the better
Creating an
awesome place
to work
We’ll continue
to anticipate and
to meet changing
customers’ and
wider societal needs
Innovation helps
us to deliver the
services customers
need and keep
bills affordable
We invest to make
sure we continue
to benefit from
a resilient, well-
maintained network
that meets the
demands of a growing
population and a
changing climate
We work
constructively
with regulators,
helping to prepare
the industry for
the opportunities
and challenges
of the future
We can only
succeed if we have
the support of
inspired, talented,
diverse and
engaged people
READ MORE ON
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READ MORE ON
PAGE 25
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PAGE 26
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PAGE 28
20
Severn Trent Plc Annual Report and Accounts 2019
Chief Executive’s review
>
Strategic report
Governance
Group financial statements
Company financial statements
Other information
Delivering
value for
stakeholders
This has been a pivotal year for Severn
Trent and one I’m incredibly proud of.
We put together the most ambitious
business plan in our history and I’m
personally delighted we were given
fast-track status for the first time,
showing Ofwat shares our belief that
customers will get the best possible
outcome from our plan for the next
AMP. It’s a great testament to everyone
who was involved in pulling the plan
together, especially to our customers
who helped us create the proposals.
We’re proud of our financial
and operational performance.
We demonstrated resilience and
flexibility in our network throughout
the prolonged hot, dry weather over the
summer – which saw a 22% increase in
demand for water from our customers at
peak times. This intense activity would
not have been possible without the hard
work and dedication of our people across
the business. And I could not be more
proud of the way they responded, without
us having to impose hosepipe bans or
other restrictions. You can read more
about our operational performance in
the performance review and our financial
performance in James’ financial review.
I’m also delighted that Ofwat commended
us for our ‘pathfinding social purpose
company’ thinking and our initiative with
the Purposeful Company Task Force.
In being united by a clear social purpose,
we’ll deliver better outcomes and build
trust between all of our stakeholders.
So, in this year’s CEO review, I want to
share how our plan will deliver for our
customers, the environment and wider
society, our people and those investors
supporting us on our long-term journey.
We are the custodians of a precious resource – water is
vital to everyone across the world. As we build the next phase
of our journey to deliver for our customers, shareholders,
employees and the environment we pledge to be a force for
good in the communities we serve and, in doing so, create
value for all our stakeholders.”
Liv Garfield
Chief Executive
Severn Trent Plc Annual Report and Accounts 2019
21
Strategic report
Chief Executive’s review
continued
Our customers: at the heart
of our plan
32,000 customers had a direct say in
development of our Severn Trent Water
plan and a further 1.9 million views
helped shape its creation. Our absolute
priority is to improve services for all
of our customers in areas that matter
most to them. We work night and day to
create a service that’s so good that our
customers would still choose us, if they
had the choice. So, our plan aims to
deliver just that.
Affordability is right at the top of our
agenda and we’ll be reducing bills by
5% in real terms. And we already have
the lowest bills in England and Wales.
We’ll be investing £6.6 billion over
the next five years and helping nearly
50% more of our customers who are
genuinely struggling to pay their bills.
Improving our environment is a key
area of focus for us and our plan is not
just to protect the environment, it’s
to significantly improve it. We already
work hard to make sure that the impact
we have is as positive as possible and
we’ll be partnering with an extra 2,000
farmers to improve the quality of our raw
water supplies. You’ll find more on our
great performance in this area within
our performance review section.
£563.3m
Group PBIT
2018: £527.2m¹
£1,767.4m
Group turnover
2018: £1,696.4m¹
£573.6m
Underlying Group PBIT²
2018: £539.8m¹
Major projects such as this require
significant investment. And the last year
has seen the largest capital spend in
our history. These schemes will deliver
a better service and Totex efficiencies
for our customers – ensuring a reliable
supply of water for generations to come.
We’ve made excellent progress on the
Birmingham Resilience Project, which is
the biggest water enhancement project
in the sector in AMP6, with 25km of
the pipeline already installed. This is
on track for completion by the end of
the year.
Our AMP7 investment plans are well
underway, and we’ve announced the
first contractors we intend to use to
deliver our c.£2 billion investment in
construction projects over the next
AMP. And we’re also creating a new
specialist design team. By investing in
the professional expertise of our people
we will further improve the reliability
and availability of our assets.
Following year end, we launched
our World Water Innovation Fund in
April. Joining forces with like-minded
companies across the globe to find new
ways of working – pooling resources
and ideas to develop and accelerate new
technologies. Our £5 million investment
in the Fund will make a real difference to
people’s lives across the world and I’m
really excited about what we can achieve
by working together. The initial focus
will be on leakage and we have already
invested ourselves in innovative ways of
finding leaks faster, and fixing them more
efficiently, and I’m pleased that we have
started to see some encouraging results.
As I’ve already mentioned, our social
purpose ethos aims to build trust
between our stakeholders and three
of the things I’m personally most
proud of are:
– Our new community dividend, through
which we will invest 1% of our profits in
community projects – a really exciting
opportunity to make a positive impact
in our region.
– Our commitment to the Social
Mobility Pledge – helping people from
disadvantaged backgrounds across our
region become part of the Severn Trent
family and succeed within our business.
– We’re getting even more involved in the
communities in which we live and work,
for example through our Wonderful
Water Tour – an innovative educational
roadshow that every primary school in
the Midlands will have the chance to
take part in.
We’re committed to creating a more
resilient water sector in England and
Wales. Key to this is ensuring that water
can be traded across water company
boundaries. So, we are working hard on
feasibility planning for an interconnector
to move water from the wettest parts of
England and Wales to the driest, for the
benefit of customers across the entire
sector. Collaborating with other water
companies is a great example of how
the sector is focused on customers in
all parts of the country, not just in their
own regions.
7.9%
Dividend increase
2018: 6.2%
£4.5m
Net ODI penalty3
2018: Net reward of £71.6m4
1 Restated for the implementation of IFRS 15 see note 2 of the Group financial statements.
2 Alternative Performance Measures are defined in note 45 of the Group financial statements.
3 Outcome Delivery Incentive (‘ODI’) quoted pre-tax in 2012/13 prices.
4 Restated to reflect Ofwat’s decision on Supply Interruptions in their Final Determination of in-period ODIs for 2018.
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Governance
Group financial statements
Company financial statements
Other information
Our people: delivering our
plan for customers, every day
of the year
Our people work tirelessly to keep
wonderful water flowing and treating
waste for our customers everyday of
the year. So they can achieve their best,
we work hard to be the best employer
we can be. We’re constantly looking
for new and better ways to help our
people do their job more effectively,
fulfil their potential and make them
feel valued. In doing so, we improve the
service we deliver to our customers.
So, we’re continuing our investment
in training – through our Severn Trent
Academy. When completed this will
train our engineers and leaders of the
future, giving our people opportunities
for growth, development and more
rewarding careers.
Over 90% of our people took part in our
annual employee survey this year, giving
us great feedback on what we’re doing
well and where they expect us to do
better. We’re pleased that we were rated
among the Top 50 Best Places to Work
again, and that 74% of our workforce
would recommend us to a friend.
I’d like to thank our people for their
amazing contribution to the communities
they work and live in. Over 1,900 days
were dedicated to our volunteering
scheme, Community Champions.
We worked alongside partners such as
the Canal and River Trust to improve
34 km of riverside environment, and in
AMP7, we’re expanding the volunteering
programme to include working with
Heart of England Forest to create and
protect a huge broadleaf forest across
the Midlands.
Our environment: investing
for the benefit of all
Long-term sustainability for
long-term investors
We look after some of the UK’s most
impressive natural resources. We’ve
improved the biodiversity of a further
six hectares of Sites of Special Scientific
Interest and we’re on track to reach our
target of 75 hectares by 2020. We’re
proud of our environmental performance,
with rivers in the UK, including the rivers
Severn, Trent and Dee in our region,
being cleaner than at any time since the
industrial revolution.
Water scarcity remains a huge challenge
for the water industry across the world
– so it’s vital that our customers know
how to use water wisely. Our Wonderful
Water Tour aims to inspire a generation
to stay hydrated while reducing water
consumption and being more careful
about what they put down the loo and
sink. And the World Water Innovation
Fund will be exploring innovative ways to
reduce water scarcity on a global scale.
I am delighted that we increased our
energy generation to the equivalent of
43% of the energy we consumed this
year. We continue to invest heavily in
renewable energy – and we welcomed
Agrivert to the Severn Trent family
during the year – adding 105GwH
per annum to our energy generation
capacity. This reflects our commitment
to become a sector leader in sustainable
resource efficiency, and to drive down
carbon emissions. The Board thoroughly
enjoyed their recent site visit, observing
anaerobic digestion processes, and
they were hugely impressed by the
engineering capability and expertise
of our people.
We believe that a business driven by
social purpose and sustainability aligns
with the interests of investors over
the long-term. Delivering against the
customer, social, environmental and
financial commitments we have made
for the next five years will yield financial
outperformance that can be shared with
all stakeholders including investors.
Looking to the longer term, we will
continue to invest in our asset base to
meet the emerging environmental and
societal needs of the region we serve.
Working with like-minded organisations
to tackle the big issues the industry faces
will ultimately deliver a more sustainable
long-term investment proposition with
attractive returns for those that choose
to come with us on our journey.
Looking forward
We are driven by our social purpose,
and believe this is also in the
long-term interests of our investors.
To be a financially sustainable business
we first need to be socially and
environmentally sustainable.
And in delivering for our customers,
our investors will still be able to make
attractive, appropriate returns.
With our plan agreed and performance
commitments set well before the start
of the next AMP – this is just the start
of the next five-year journey for us as
a company. Our teams now have to
deliver everything we’ve promised,
to set us up for continued success in
AMP7. Whether that’s keeping bills
low, improving our services, or having
a really positive societal impact on our
communities. It’s going to be a real
challenge and it’s one we’re confident
we can meet.
Liv Garfield
Chief Executive
The Board visited our Agrivert site during the year. Read more on page 80.
Severn Trent Plc Annual Report and Accounts 2019
23
Strategic report
How we are achieving our strategic objectives
• We’ve made a number of changes
to our operating model, including
to the design and operation of our
Network Control room and increasing
availability of real-time data.
For example, we’ve used 100 high
pressure loggers across our network
to identify pressure transients and
modify the system control on booster
pumps to minimise them.
• We applied the learnings from the
Freeze Thaw event in March 2018
during the prolonged hot, dry weather
this year– which saw a 22% increase in
demand for water from our customers
at peak times. We demonstrated
resilience and flexibility in our network
during this time and focused on
prioritising resources to meet the
additional demand and minimising the
impact on our customers.
• We’ve increased our customer
engagement including running our first
ever TV ad to promote water efficiency.
Areas of focus for 2019/20
• Providing a service that is affordable
for all and support our financially
vulnerable customers.
• Maintaining the lowest bills in England
(Severn Trent Water) and Wales
(Hafren Dyfrdwy).
• Delivering on the things that matter
most to our customers as measured by
customer ODIs.
• Further improving our incident
management capability to ensure we
can maintain an uninterrupted supply
of clean water to our customers.
What we said we would do in 2018/19
• Build greater capability in
incident management, focusing
on continuous improvement.
• Develop the use of the ‘Wonderful on
Tap’ brand to increase the focus of all
colleagues on enhancing the quality
of our products and customer service,
and increase engagement on the
things that matter most to them.
• Deliver on the things that matter most
to our customers as measured in
customer ODIs.
• Provide a service that is affordable
for all and support our financially
vulnerable customers by assisting
50,000 customers with their bills.
Our progress in 2018/19
• We’ve continued to offer a range of
support schemes to help our customers
struggling to pay their bills. Our aim is to
support at least 50,000 customers each
year while continuing to evolve our offers
of support and our priority services
register. We’re already significantly
expanding the scope and offers of
support available. Alongside this, our
Big Difference scheme continues to
offer up to 90% discounts for customers
that are struggling to pay their bills.
• We’ve maintained our position delivering
the lowest bills in England (Severn Trent
Water) and Wales (Hafren Dyfrdwy).
Based on our PR19 Business Plans, we
are set to continue this position to 2025.
• We’ve delivered another good
year on customer ODIs, delivering
outperformance equivalent to
£91 million. And we agreed with Ofwat
to uncap ODIs on our waste water
measures. This will help us deliver even
more progress this AMP on the areas
that matter most to our customers.
Embed
customers
at the heart
of all we do
What do we
mean by this?
We’ll improve the way
in which customers
engage with us through
improved insight and
understanding of what’s
important to them.
READ MORE ON OUR ODIs
AND KPIs ON PAGE 32
READ MORE IN OUR
PERFORMANCE REVIEW
ON PAGE 34
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Governance
Group financial statements
Company financial statements
Other information
• We remain in the targeted assurance
category for Severn Trent Water this
year, with Ofwat assessing over 80%
of measures as ‘meets expectations’.
All measures were assessed as ‘minor
amends’ or above meaning that Ofwat
has no major concerns with the way in
which we report our performance to
customers and stakeholders.
• We’ve continued to make strong
progress, as a result of our additional
investment made earlier in AMP6.
We are working really hard on further
improvements in this key area.
Areas of focus for 2019/20
• Retaining our strong performance on
Waste, while making improvements on
Retail and Water service.
• Delivering our environmental
commitments including on the Water
Framework Directive and biodiversity.
• Retain a minimum of targeted
assurance and all measures assessed
as ‘minor amends’ or above.
• Sharing best practice with other
companies so all customers across
England and Wales can benefit from
the improvements we’ve delivered in
our region on external sewer flooding.
What we said we would do in 2018/19
• Deliver our plans to be Upper Quartile
for Retail, Water and Waste.
• Continue to provide
environmental leadership.
• Make further progress on the quality
of our water as measured by the DWI’s
Compliance Risk Index.
• Regain self-assured status for our
English business.
Our progress in 2018/19
• Our performance across Waste –
service and cost efficiency – remains
sector leading. And our PR19 plan
placed us in the upper quartile for
Waste. In fact, Ofwat have asked us
to share best practice with other
companies so that customers across
England and Wales can benefit from
improvements on external sewer
flooding performance. In Water, we’ve
delivered substantial second half
improvements, giving us confidence for
2019/20 and beyond. We are continuing
to make improvements in Retail.
• We’ve successfully delivered two key
environmental commitments – overall
environmental performance and
catchment management, enhancing
the quality of our raw product and
reducing the level of treatment. We’ve
also made good progress on our Water
Framework Directive and biodiversity
commitments. Unfortunately we’ve
seen an increase in serious pollution
incidents this year and we’re putting
extra resources in place to make
improvements in this area.
Drive
operational
excellence and
continuous
innovation
What do we
mean by this?
We’ll build a smarter
water and waste water
network, develop our
business intelligence
and simplify our cross
business processes.
READ MORE ON OUR ODIs
AND KPIs ON PAGE 32
READ MORE IN OUR
PERFORMANCE REVIEW
ON PAGE 34
Severn Trent Plc Annual Report and Accounts 2019
25
Strategic report
How we are achieving our strategic objectives
continued
What we said we would do in 2018/19
• Deliver fully on our PR14 investment
commitments, being confident that
we are able to deliver against our
current plans and make appropriate
investments for the future.
• Achieve material improvements in
some of our key Enterprise Risk
Management (‘ERM’) risks.
• Drive a focus on efficiency across
all business areas including
central functions to support
frontline investment.
• Continue to embed innovation across
the Company, making it part of every
team’s way of working.
Our progress in 2018/19
• We’ve invested over £1 billion this year
to ensure we have a resilient network
and asset base capable of delivering
our services now and into the future.
This includes two key investment
commitments where customers
are protected by customer ODIs –
Birmingham Resilience and the Water
Framework Directive.
• We’ve made significant progress on
addressing property compliance risks,
and continue to make improvements to
achieve our target position by the end of
the AMP. However our underperformance
on key risks means our performance
on ERM risks has remained static,
see Principal Risks section on page 56.
• Over AMP6, we have locked in
£460 million of efficiency. We’ve
achieved this through a range of
initiatives including the roll-out of
standardised products, embracing
‘plug and play’ construction, and
using smart programming to
best utilise assets and resources.
We have chosen to reinvest
£120 million of this efficiency saving
into security, water quality and
vulnerable customers, and a further
£100 million in smart data.
• We proved financially resilient, during
the prolonged hot, dry summer – and
were able to absorb the increased
costs associated with pumping up to
an extra 400 million litres per day and
24/7 use of a fleet of water tankers to
top up service reservoirs.
• We launched our World Water
Innovation Fund in April 2019, joining
with like-minded companies across
Europe, the Americas and Australia,
to find new ways of working, and make
a huge difference to our sector.
• Our cross-team communities of
practice continue to develop novel
approaches and share best practice
with the aim of delivering targets in
2019/20 and meeting the 15% leakage
challenge in AMP7.
Areas of focus for 2019/20
• Promoting a more sustainable way of
working which looks beyond traditional
end-of-pipe solutions (including our
partnership working and sustainable
sewage treatment commitments).
• Developing the World Water Innovation
Fund to help find new ways of working
and to leave a lasting water legacy for
future generations.
• Continuing to progress our
understanding of the impact of
climate change on our long-term
service delivery, using the UK Climate
Projections 2018 published by the
Met Office.
Invest
responsibly
for sustainable
growth
What do we
mean by this?
We’ll develop an
effective strategy
which optimises our
regulated asset base,
whilst creating new
growth opportunities
for the future.
READ MORE ON OUR ODIs
AND KPIs ON PAGE 32
READ MORE IN OUR
PERFORMANCE REVIEW
ON PAGE 34
26
Severn Trent Plc Annual Report and Accounts 2019
>
Strategic report
Governance
Group financial statements
Company financial statements
Other information
What we said we would do in 2018/19
Areas of focus for 2019/20
• Produce compelling cases for
• Working progressively with Ofwat
investment at PR19 that enable strong
RCV growth over AMP7 and AMP8.
• Deliver phase two of the energy and
renewables strategy to achieve 50%
self-generation.
• Build a sector leading approach
to bioresources.
to finalise the PR19 outcome.
• Delivering our ambition of 50%
self-generation.
• Progressing the development
of regional water trading
solutions, including the North
to South interconnector.
Change
the market
for the better
What do we
mean by this?
We’ll embrace market
opening in the UK and
explore opportunities
for growth in new
water markets.
• Finalise the creation of Hafren Dyfrdwy
and deliver a great first year.
Our progress in 2018/19
• We’ve received fast-track approval
for our PR19 business plan for Severn
Trent Water. The Totex allowance
drives strong RCV growth, with Ofwat’s
modelled cost allowance having
reflecting many of the areas we had
highlighted for improvement in AMP7.
• We’re on-track to exceed our 50%
self-generation target by the end of
AMP6, with the Agrivert acquisition
supporting our bioresources energy
and renewables strategy.
• Ofwat’s assessment of our PR19
business plan recognised our leading
approach for bioresources.
• The Hafren Dyfrdwy licence came into
effect on 1 July – we’ve invested in
improvements in both the technology
platform and asset base. There is
more to do to improve performance
on the measures that matter most to
customers at a cost that is affordable,
and we are putting extra resources in
place to do this.
READ MORE ON OUR ODIs
AND KPIs ON PAGE 32
READ MORE IN OUR
PERFORMANCE REVIEW
ON PAGE 34
Severn Trent Plc Annual Report and Accounts 2019
27
Strategic report
How we are achieving our strategic objectives
continued
• We’re are also pleased to maintain our
strong engagement scores following
our QUEST survey – completed by over
90% of our workforce – placing us five
points above the average benchmark
for UK and Ireland. This is great news,
especially given the extra commitment
of our people this year in the difficult
circumstances during the prolonged
hot weather over the summer.
• We’re on-track to deliver our
Training Academy by Spring 2020.
Ensuring our people have the right
mindset, technical competence and
leadership skills for now and in the
future. We’ve repurposed an existing
building to provide a greener solution,
and are developing an exciting syllabus
that uses state-of-the-art training
techniques including virtual reality and
network simulation.
Areas of focus for 2019/20
• Delivering an improvement in
our safety performance through
focused interventions.
• Maintaining our commitment to the
wellbeing of our colleagues.
• Continuing to implement
improvements identified by our
QUEST engagement.
• Developing an exciting and innovative
syllabus for our new Training Academy.
What we said we would do in 2018/19
• Deliver a further step change in our
safety performance and support the
wellbeing of our colleagues.
• Continue to build on our strong
volunteering performance and drive
the Corporate Responsibility agenda.
• Continue our focus on improving
overall QUEST engagement scores.
• Deliver the foundations of the new
Training Academy, to make a positive
contribution to technical development.
Our progress 2018/19
• We were awarded silver in the Mind
Workplace Wellbeing Index 2017/18.
Our health and safety performance is
upper quartile within the sector and we
experienced no major safety incidents
and no fatalities in the last 12 months.
We did see an increase in Lost Time
Incidents (‘LTIs’), mainly due to slips,
trips and falls. We have detailed plans
in place to address this, with new
data analytics being used to identify
specific areas for improvement.
Progress against these areas is
considered at the Employee Forum,
Executive Committee and Board.
In April 2019 we revamped our Goal
Zero Strategy, with dedicated quarterly
awareness campaigns.
• Over the last year, Community
Champions, our volunteering
programme, has supported over
1,900 colleagues to make a difference
by helping to make our region’s
waterways even healthier and
supporting our local communities.
Create an
awesome
place to work
What do we
mean by this?
We’ll create a culture
of empowerment
and accountability
with a focus on skills,
talent and career
development.
READ MORE ON OUR ODIs
AND KPIs ON PAGE 32
READ MORE IN OUR
PERFORMANCE REVIEW
ON PAGE 34
28
Severn Trent Plc Annual Report and Accounts 2019
Environment, Social and Governance
At a Glance
>
Strategic report
Governance
Group financial statements
Company financial statements
Other information
We are proud to be recognised as the first socially purposeful
company in the utility sector. The content below pulls together
details of our sustainability performance that are integrated
throughout our Annual Report and Accounts. It also highlights
where you can find more information on our Environmental,
Social and Governance (‘ESG’) performance.
We are committed to continually developing and improving
our approach, and continue to explore the role accreditations
can play in providing legitimacy to this. We’ve developed
a dedicated ESG page on our website where you can find
further information.
2020-2025 Commitments
Carbon and
Climate Change
Our triple pledge:
• Carbon neutral by 2030, more stretching
than science based targets;
• 100% electric vehicles by 2030 – (assumes
specialist vehicles such as tankers become
available within that time window); and
• 100% renewable energy by 2030 (including
self-generated and purchased energy).
Links to our strategic objectives
Biodiversity
Biodiversity – Improve 1090 hectares of
land (or km of river) for biodiversity by 2025.
Tree planting – Plant the equivalent of one
tree for every three households we serve
by 2030.
ESG performance
Carbon reduction – Group net Greenhouse
Gas Emissions (‘GHG’) emissions fell by
27% in 2018/19. A reduction of 41% since
the beginning of the AMP. Total annual net
emissions 268,283 tonnes C02e.
Renewable generation – Generated
equivalent of 43% of our electricity needs,
up from 38% in 2017/18. On track to exceed
50% target by 2020.
Water Industry Achievement awards –
Winner of the Energy and Carbon Initiative
of the year.
Biodiversity – Improved biodiversity of six
hectares of SSSIs in 2018/19. On track to
reach our target of 75 hectares by 2020.
Catchment Management – Gold award
winner at the Corporate Engagement
Awards 2018.
Read more
Page 126
Page 125
Page 126
Page 39
Links to our strategic objectives
Water
Management
Water resources – Reduce unsustainable
abstraction by nearly 100 Ml/d.
Water management – Triple the rate
of leakage reduction across the sector
by 2030. Focus on metering households.
Education – offering every primary school
in the Midlands a visit from our Wonderful
Water Tour, inspiring them to change water
usage behaviours.
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Links to our strategic objectives
Environmental
Stewardship
River quality – By 2025 we will have
improved the quality of over 50% of rivers
in our region.
Single use plastic – Prevent the equivalent
of four billion plastic bottles ending up as
waste by 2030.
Links to our strategic objectives
Severn Trent Plc Annual Report and Accounts 2019
Water resources – Published draft Water
Resources Management Plan (‘WRMP’) setting
out our long-term plans to accommodate the
impacts of population growth, drought, and
climate change uncertainty to balance supply
and demand over the next 25 years.
Leakage – Hit MLE target and have delivered
a reduction year-on-year of 16 Ml/d.
Water quality – 6% improvement in water
quality complaints.
Catchment management – Worked in
partnership with over 820 farmers to reduce
the amount of chemicals entering our raw
water sources.
Education – Engaged over 130,000 young
people this year through our education
programme, ahead of 125,000 annual target.
Water efficiency – Carried out 26,000 home
water efficiency checks to help customers
manage their consumption. Installed 35,823
water meters.
River quality – On track to improve at least
1,600 km of our rivers by 2020.
Single use plastic – Supported Refill
campaign, contributing to the 20,000 refill
stations in the UK. We have eliminated
single use plastic from our office locations.
Environmental management system –
35% of our operations externally certified.
Severn Trent
website
Page 39
Page 35
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Strategic report
Environment, Social and Governance – At a Glance
continued
2020-2025 Commitments
Creating an
awesome place
to work
Training – Investing £10m in the new
Training Academy in the Midlands.
Diversity and Inclusion – Committed to
recruit people from social mobility cold
spots across our region, seeking to provide
opportunities to all.
Links to our strategic objectives
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ESG performance
Engagement – Awarded Glassdoor
Employees’ Choice Award – Top 50 Places
to Work in 2019. Ranked 3.9/5 overall 4.2 for
culture and values. Glassdoor reports that
74% of our people would recommend us to
a friend. Employee engagement score five
points above the average benchmark for UK
and Ireland.
In 2018/19 our voluntary employee turnover
was 6.5%.
Training – Above EU average for training
investment with over 15,000 training days.
Diversity and Inclusion – Fourth in
Hampton-Alexander Review FTSE100 for
women in leadership, and the top utility.
Social mobility – Signatory to Social Mobility
Pledge. Top 20 Company in the UK’s Social
Mobility Index.
Gender pay gap – Mean gender pay gap
of 2.8%.
Reward – The Remuneration Committee
ensures that pay is fair throughout
the Company and ensures executive
pay is aligned to the wider workforce
remuneration; our all-employee Annual
Bonus Scheme is a great example of this
in practice.
Employee wellbeing – 70% of line
managers trained in mental health, and over
400 mental health first aiders available
Goal zero health and safety – LTIs per
100,000 hours worked – Severn Trent Water:
0.3 and Business Services: 0.29. Upper
quartile performance in the sector. No
fatalities in the last 12 months.
Zero tolerance approach to modern slavery
– Modern slavery statement ranked 16th in
the FTSE100.
Read more
Page 108
Page 44
Page 44
Page 113
Severn Trent
website
Page 110
Page 45
Page 45
Severn Trent
website
30
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Strategic report
Governance
Group financial statements
Company financial statements
Other information
2020-2025 Commitments
Putting our
customers first
Community contribution – We’re investing
1% of profits for a new community fund – to
make positive impact in our region.
Vulnerable customers – We’ll help nearly
50% more customers who are struggling
to pay their bills by 2025 and develop a
strategy to end water poverty.
Links to our strategic objectives
Supporting our
communities
and wider
society
Innovation – Launched the World Water
Innovation Fund. Our £5m investment
will make a real difference to lives across
the world.
Doubled the funding for innovation in AMP7.
UN Sustainable Development Goals
(‘UNSDG’) – Aligned our commitments
with the UNSDGs, highlighting positive
contribution to 11 of the 17 goals.
Links to our strategic objectives
ESG performance
Vulnerable customers – £3.5m trust fund
donations annually, 2.62 social return on
investment. Supported 52,838 people who
struggle, against an annual target of 50,000.
Our performance for customers – Overall
customer satisfaction is 85%, 7% higher
than the national average. Trustworthiness
is at 73%, making Severn Trent the most
trusted water company in England.
Customer Experience – Maintained 14th
position in customer Service Incentive
Mechanism (‘SIM’) score. Upper quartile
in the Institute of Customer Service’s UK
index as the top English water and sewerage
company (‘WaSC’) and only slightly short of
the UK average in all sectors.
Charitable contributions – Founding
partner of WaterAid and raised almost £30
million since 1981.
Volunteering – 32% of employees
volunteered in 2018/19 ahead of 30% target;
improving 34 km of riverside and planting
over 3,000 trees.
Read more
Page 24
Page 36
Page 33
Fund
website
Page 44
Responsible supply chain – 100% prioritised
suppliers signed up to our Sustainable
Supply Chain charter.
Severn Trent
website
FTSE4Good certified
2020-2025 Commitments
ESG performance
Read more
Committed to the highest standards
of transparency and corporate governance
Links to our strategic objectives
Highly commended – PwC Building Public
Trust Award for Executive Remuneration
Reporting in the FTSE 350.
Purposeful Company Task Force – Only
utility to be named as a pathfinder by The
Purposeful Company Task Force.
Ofwat – Commended us on our ‘pathfinding
social purpose company’ thinking.
Ofwat – Awarded our Severn Trent Business
Plan fast-track status.
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Severn Trent Plc Annual Report and Accounts 2019
31
Strategic report
ODIs and KPIs
We continue to make progress against
our customer ODIs and financial KPIs
Progress against our customer
Outcome Delivery Incentives1,2,3
Embed customers at the heart of all we do
Internal sewer flooding4
External sewer flooding4
Minutes without supply
Actual
729
Actual
3,795
Actual
19.7
Reward/Penalty
873
£42,8201
Reward/Penalty
6,499
Reward
9.4
Penalty
12.0
£2,9671,5
£1.10m1
Rate of Reward/Penalty (per incident)
Rate of Reward/Penalty (per incident)
Rate of Reward/Penalty (per minute)
Why we measure it
To ensure we do everything we can to prevent
flooding of customers’ homes or businesses.
It is one of our customers’ most important priorities.
Why we measure it
To ensure we do everything we can to prevent
flooding of customers’ homes or businesses.
It is one of our customers’ most important priorities.
Progress in the year
We agreed with Ofwat to strengthen our
performance commitment on internal sewer
flooding from 1 January 2019, see page 37 for
further details. We are reporting a performance
of 729 incidents, ahead of our adjusted performance
commitment of 873.
Progress in the year
We agreed with Ofwat to strengthen our performance
commitments on external sewer flooding, from
1 January 2019, see page 37 for further details.
We also agreed to reduce our incentive rate from
£19,779 to £2,967 at this time. We are reporting a
performance of 3,795 incidents ahead of our adjusted
performance commitment of 6,499.
Why we measure it
Our customers value water being there when they
need it. This performance commitment ensures we
are driving down the impact of any interruptions to
supply across our network to minimise the impact on
customers.
Progress in the year
We have interrupted customers supply for an
average of 19.7 minutes, higher than our committed
performance level of 9.4 minutes.
Drive operational excellence and continuous innovation
Improvements to river water quality
Number of Category 3 pollution incidents4
Successful catchment management schemes
Actual
87
Actual
329
Actual
26
Penalty/Reward
233
Reward/Penalty
374
£750,0001
£53,9001
Penalty/Reward
12
Reward Cap
21
£1.03m1
Rate of Penalty/Reward (per qualifying point)
Rate of Reward/Penalty (per incident)
Rate of Penalty/Reward (per scheme)
Why we measure it
We have statutory obligations to deliver, but our
customers told us that we should do more where
we can. This performance commitment ensures we
meet our obligations and drives us to make faster
progress where it is possible.
Progress in the year
We have delivered 53 qualifying Water Framework
Directive points during the year and our cumulative
total is 87. We are on-track for our end of AMP
target of 233.
Why we measure it
Minimising the impact our activity has on the
environment is a key concern for our customers.
This performance commitment ensures we drive
improvements in this area.
Progress in the year
We are reporting 329 Category 3 pollution incidents
against an adjusted performance commitment of
374 incidents.
Why we measure it
Our customers want us to look for new and innovative
ways to improve water quality, whilst working in
partnership with other stakeholders to deliver wider
benefits. This performance commitment focuses on
how our approaches are encouraging farmers and
land owners to change their behaviour and practices.
Progress in the year
We have delivered 26 catchment management
schemes, well ahead of our performance commitment.
Invest responsibly for
sustainable growth
Create an awesome
place to work
See our Regulated Water and Waste Water
performance review on page 34.
32
Severn Trent Water Limited
0.30
Lost time incidents per 100,000 hours worked
2017/18: 0.17
Severn Trent Plc Annual Report and Accounts 2019
>
Strategic report
Governance
Group financial statements
Company financial statements
Other information
Progress against
our financial KPIs7
Actual
11,923
£1,767.4m
Group turnover
2017/18: £1,696.4m8
SIM – Customer experience
Complaints about water quality
Not yet defined by Ofwat
81.45SIM score
Reward/Penalty
9,992
£9001
Why we measure it
Providing good quality service to our customers is
key and the Service Incentive Mechanism (‘SIM’)
provides us with a regular opportunity to understand
our performance and implement initiatives to
improve the quality of service we provide, but also
deliver value for money.
Progress in the year
We have reported a SIM score of 81.45 for 2018/19,
which is below our target of upper quartile.
Rate of Reward/Penalty (per complaint)
Why we measure it
Customers value the aesthetic quality of their
water. This performance commitment is designed
to ensure we manage our network to minimise the
number of events that cause discolouration, taste
or odour problems.
Progress in the year
During the year the number of drinking water
complaints reduced from 12,687 to 11,923, higher
than our committed performance level of 9,992.
£573.6m
Group underlying PBIT
2017/18: £539.8m8
145.8p
Underlying earnings per share
2017/18: 120.5p8
Asset stewardship – coliform failures
Leakage
Actual
13
Actual
427
Penalty
5
Reward/Penalty
429
£463,0001
£123,0001
Rate of Penalty
Rate of Reward/Penalty (per megalitre per day)
Why we measure it
The presence of coliforms in our drinking water is
unacceptable as it is an indicator of poor quality so
we continually monitor our works to ensure we are
producing high quality water.
Progress in the year
During the year we detected coliforms at 13 of our
water treatment sites, which is higher than our
committed performance level of five.
Why we measure it
Customers see leakage as a waste of a key
resource. They want us to reduce our level of
leakage as a priority.
Progress in the year
We are reporting an outturn of 427 Ml/d which is
marginally ahead of our performance commitment
of 429 Ml/d.
Severn Trent Business Services
0.29
Lost time incidents per 100,000 hrs worked
2017/18: 0.15
No change
Severn Trent engagement
score improvement6
2017/18: 6 percentage points
Notes
1 In 2012/13 prices after tax.
2 These are also key measurements used to assess
our Corporate Responsibility performance.
3 We have reported performance on our customer
ODIs on a comparable basis by reporting the
current year performance for the Severn Trent
Water region that was in place during 2017/18.
4 Targets have been strengthened from 1 January
2019, see page 37 for more information.
5 Incentive rate reduced from 1 January 2019,
see page 37 for more information.
6 Engagement index used for the Group since
2015/16 to support benchmarking and gain better
insight about us as an employer.
7 Alternative Performance Measures are defined in
note 45 to the Group financial statements.
8 Restated for implementation of IFRS 15 see note 2
to the Group financial statements.
Key
Actual
Severn Trent Actual Performance 2018/19
Severn Trent Plc Annual Report and Accounts 2019
33
Strategic report
Performance review
Regulated
Water and
Waste Water
Our Regulated Water and Waste Water
business includes the wholesale water
and waste water activities (excluding
Bioresources) of Severn Trent Water
Limited and its retail services to
domestic customers, and Hafren
Dyfrdwy Cyfyngedig. Unless stated
otherwise the information in this
section relates to Severn Trent Water
which makes up 98% of our total
customer base.
4.5 million
Number of households and
non-household customers
2.0 billion
Litres of high quality drinking water
every day
Ninth year
Number of years of the lowest bills
in England for our customers
Embedding customers at
the heart of all we do
From the Bristol Channel to the Humber
and from Rutland to North Wales,
we play an essential role in the lives
of 4.5 million households and non-
households. We provide them with
around 2.0 billion litres of high quality
drinking water daily, and treat around
2.9 billion litres of waste water every day.
As part of the development of our Severn
Trent Water PR19 plan, we focused
on customer insight gleaned from our
most intensive customer engagement
activity in our history. This gave us a
solid foundation on which to create a
comprehensive, detailed business plan –
one that was co-created with customers
and put their wishes right at its heart.
As we developed the plan we asked our
Customer Challenge Group, the Water
Forum, to rigorously challenge every
aspect of our customer engagement to
make sure we’d addressed the issues
most important to them. The Forum
gave us really constructive feedback that
led to us making further changes and
reassured us that we really were putting
our customers first.
The issues that matter
Our engagement programme
confirmed that the issue that matters
most for our customers continues to be
affordability – keeping bills low for our
essential service is their top priority,
as well as making sure that our most
vulnerable customers have the support
they and their families need.
Their next most important issue is
something that’s fundamental for us as
a business – providing a reliable supply
of clean water and taking away waste
water without customers having to worry
about it.
Customers also want us to continue
to invest in infrastructure, not just for
today but for future generations, in the
same way that the Victorians did for
us. They also want us to have a positive
impact on our local environment and in
the communities we serve. And they want
to be able to talk to us if, when and how
they want to, while also keeping them
informed about what we’re doing.
This detailed engagement means we truly
understand what matters to our customers
– and that gives us a huge amount of clarity
around what we have to do for them in the
months and years ahead.
So, if those are the issues on customers’
minds for the future, how are we doing
on those today?
Reducing customer bills
This was the ninth consecutive year that
Severn Trent Water customers have
enjoyed the lowest bills in England.
Our average combined bill for the year
was £348 – less than £1 a day – which
was more than £59 lower than the average
bill and £152 lower than the highest.
Understanding different
customers’ needs
As part of our development of the PR19
plan, we undertook the most extensive
customer engagement activity in our
history. More than 32,000 individual
customers took part in our face-to-face
research and 15,000 people joined our
online panel. We also evaluated 24,000
complaints and considered 1.9 million
customer views. From this we created
our customer hierarchy of needs.
15,000
People joined our
online panel
34
Severn Trent Plc Annual Report and Accounts 2019
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Strategic report
Governance
Group financial statements
Company financial statements
Other information
The ODI measure focuses on coliform
detections at surface and groundwater
sites, which have increased slightly this
year. Our investment in distribution service
reservoirs has delivered significant
performance improvements, and we are
confident that the next phase of our plan
will deliver similar improvements in the
ODI measure next year.
The resilience of our water supply was
tested through one of the hottest, driest
summers on record – which saw a 22%
increase in demand for water from our
customers at peak times. We worked
tirelessly to give our customers the
level of service they expect and deserve,
without the need for a hosepipe ban or
other restrictions.
Supply interruption events were impacted
during this period and this has affected
our full year performance. We have
increased our efforts in this area, our
focus being on ‘Prevent, Restore, Repair’,
and we delivered a 64% improvement in
our performance in the second half of the
year. Additional information can be found
on page 38.
We are particularly pleased with the
progress we are making in partnership
with landowners and farmers across
our region to improve the ecology of
rivers in our region. Our industry leading
Catchment Management Programme has
yielded great results over the past year
and demonstrates the power of strong
collaborative working. We talk more
about this on page 38.
Similarly, our Hafren Dyfrdwy customers
enjoyed the lowest bills in Wales at
£311. Over AMP7, we’re going to be
reducing bills in England by a further 5%
in real terms, whilst at the same time
investing to make further improvements
to the services which we provide to
our customers. In Hafren Dyfrdwy
we’re increasing investment by 4% per
customer to improve services, whilst
limiting the increase in customer bills
to 1.9% in real terms over the five
year period.
We understand that even though our bills
are low, some customers have difficulty
paying – so we do everything we can to
help those who are genuinely struggling
to pay their bills. We do this through a
range of measures, such as water saving
devices and fitting meters for smaller
and low occupancy households. We also
offer our Big Difference Scheme which
has helped over 35,000 customers who
are struggling to pay their bills access
discounts of up to 90% over the last
12 months.
Looking ahead, we intend to help even
more of our customers. For example,
our PR19 plan includes a commitment
to support almost 50% more people
between 2020 and 2025, through
schemes such as our social tariff
and through other options, such as
payment breaks.
Engaging with the customers
of the future
We’re getting even more involved in the
communities in which we live and work,
for example through our Wonderful
Water Tour – an innovative educational
roadshow that every primary school in
the Midlands will have the chance to take
advantage of.
The Wonderful Water Tour is targeted
at children aged between seven
and 11, to inspire them about water.
Comprising two buses and a whole host
of gadgets and hands-on activities, the
Tour educates children on three key
messages: the importance of using
water wisely; helping them understand
what they can, and can’t, put down the
toilet and sink; and the health benefits
of staying hydrated.
Working hard to provide the quality
service that customers expect
Our waste water performance continues
to be sector leading both in terms of
performance and efficiency. We have
continued to reduce the number of
sewer flooding incidents that occur on
our network, that we know can lead to
the worst possible experience for our
customers. We will never be complacent
about our performance and will continue
to push for year-on-year improvement
through further investment.
After demonstrating strong customer
support for our proposal, we were
pleased that, in December, Ofwat agreed
to lift the customer ODI cap on our waste
water measures for the remainder of the
AMP. This supports our desire to do more
for our customers and the environment
even earlier than previously agreed
with Ofwat.
This year, we have made continued
progress on key clean water metrics
such as water quality complaints, with
a further 6% improvement, building
on our achievements of last year when
complaints were down 12%. We’ve also
worked well with our supply partners
to resolve issues on 35 properties
which were at risk of low pressure.
We’re continuing our multi-year journey
to improve our coliform performance
in our distribution service reservoirs,
surface water works and groundwater
works – for which coliforms are
a key measure of asset health.
During the last 12 months, our tour has
engaged with over 130,000 young people,
and will be available across our region
from 2020-2025.
The Severn Trent Wonderful Water
Tour helped launch our Wild Water
topic with a splash! It inspires and
educates the children, catering for
all children’s interests and abilities.
The knowledgeable, friendly and
helpful staff engaged the children
at all times and helped bring our
water topic to life.”
Tracey Gillin
St Anne’s Catholic Primary School,
Nuneaton
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Performance review continued
Regulated Water and Waste Water
Investing for future generations
This year has seen our biggest single
year of capital investment in the last
decade, demonstrating our commitment
to continued investment in long-term
infrastructure. All of our current
major capital schemes made good
progress during the year including our
Birmingham Resilience Project, which is
the biggest water enhancement capital
project in the sector to be completed
within AMP6. This will ensure security of
supply to Birmingham for generations.
Please see page 40 for more details on
this and other key capital projects.
Listening, every moment of every day
We’ve made it even easier for our
customers to contact us through
whichever mode they prefer, whatever
the time of day. People can phone us,
talk to us on webchat on the website,
through various social media platforms,
or write to us.
We also launched Tap Chat during the
year. This new online community panel
gives us feedback about how we’re
doing and, more importantly, how we
can do even better. With 15,000 active
participants, representing all walks
of life and areas across our region,
Tap Chat played an important role in
shaping our PR19 business plan and
provides ongoing engagement with
our customers.
Serving local communities
We’re very aware of the central role
we play in our community – this is not
only where we work, but where most
of our employees live. We know that
our customers want us to do more – to
help improve the environment, support
education, and give something back.
We carry out an enormous number of
projects to enhance rivers and other
natural resources – many of them
supported by our employees who
dedicated over 2,000 days to volunteering
during the year. Our supply chain also
supports us in our environmental
ambitions, undertaking a variety of
charitable environmental projects such
as the Northshore Beach Walk Project
at Draycote.
Looking ahead, through our new
community dividend we will invest 1%
of our profits in community projects –
a really exciting opportunity to make a
positive impact in our region. Our hope is
that the community dividend will benefit
thousands of our customers, together
with their communities, to make a
positive difference to their everyday lives.
We are also doing more to engage with
our customers of the future through the
Wonderful Water Tour, see page 35.
Customers trust our performance
We are proud to have been acclaimed
the most trusted water company in
England, by the most recent independent
customer satisfaction tracker. We feel
that this reflects the huge progress we’ve
made in delivering on the issues which
matter most to customers: investing
in the resilience of our network and
renewable energy, as well as doing more
for our must vulnerable customers.
We know we’ve still got more to do on
SIM, Ofwat’s current customer service
measure and we were disappointed to
finish the year in 14th place. However,
we were pleased to again be in the top
quartile of utility companies in the UK
Customer Service Index, which will be
relevant in AMP7 when Ofwat’s new
customer satisfaction measure (‘C-MeX’)
is set to be introduced. C-MeX will be
partly based on customer contact,
as with SIM, and partly on customer
perception which is a much wider
measure. We welcome this change as
C-MeX will ensure that the totality of
the experience of all our customers
is represented.
Helping customers to help us
Extra demand for water as a result
of increasing population and climate
change means it’s vital that our
customers know how to use water
wisely. First, we need to give them
the right advice to help them save
water. And second, we need to provide
them with the tools they need to
achieve that.
Last year, we carried out around
26,000 home water efficiency checks
to help customers manage their
consumption, save money and
protect future supplies.
Here when you need us
We can’t deliver great service to our
customers unless we’re aware of the
issues that matter to them. So it’s
important that they can contact us at a
time that’s convenient to them. We offer
a wide range of contact channels – they
can ring us, talk to us through our live-
chat on our website or via social media.
They can even write us a letter if they
prefer. Whatever method they choose,
they will be certain of a response.
More than 1.9 million customers are
now signed up to our online offerings
and, during the last year, our web
self-serve platform handled more
than 1.6 million customer contacts.
And the hard work of our customer
communication team was recognised by
a Silver Award at the European Contact
Centre and Customer Service Awards.
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Another strong year for waste water
performance
Removing waste water safely and
efficiently is hugely important for
customers – so we’re very pleased to
report that our excellent track record
continued during 2018/19, with significant
outperformance against internal and
external sewer flooding, Category 3
pollution targets and a whole host of
other environmental measures.
On a like-for-like basis, we earned
£103.1 million from waste water ODIs in
the year which was reduced to £7.1m by
the impact of the regulatory cap agreed
with Ofwat and changes to our ODI
incentives and targets for the remainder
of the AMP. After providing evidence
of support from our customers, in
December 2018, Ofwat agreed to raise
the cap and we accepted even more
challenging measures. This will allow
us to deliver an even better service
for customers earlier than previously
planned and to continue to drive
improvements in the industry.
Sewer flooding
We’ve continued our focus on sewer
flooding and during 2018/19 we
outperformed our internal and external
sewer flooding targets by 16% and 41%
respectively. We’re continuing to drive
performance through targeting proactive
work on sewer flooding hotspots across
our waste network.
Alongside investment in infrastructure
we have used innovative chemical
treatments to help reduce the build-up of
fats, oils and greases (‘FOG’). We’re also
working with communities and industries
to reduce the amount of FOG that ends
up in our sewers. Our programmes to
educate customers and their children
on sewer misuse are an important
element of our approach, see page 35
for more information. Additionally, we’re
identifying and taking legal action against
businesses that clog our sewers with
FOG and recovering operational costs in
cases where prosecution is not possible.
These are important factors in our goal
to create a calm network and ensure
an enhanced and sustained service
provision into AMP7 and beyond.
Making more informed decisions
Our continued investment in monitoring
technology such as sensors and loggers
has further informed our teams’ decision
making. In fact we have more data
points than any other water company
in England or Wales. Armed with real
time awareness of supply and demand
across our region, we’re able to forecast
stresses and strains on the network and
proactively take action to ensure that
customers are provided with an excellent
service. We now have 19,500 additional
‘eyes and ears’ on the network and are
on track to have 35,000 by the end of
March 2020.
Driving operational
excellence and continued
innovation
Our customers expect us to improve our
core services every year. That means
providing them with clean drinking
water which is there when they need
it – and taking waste water away
efficiently before recycling it safely
to the environment.
We’re committed and long-term
supporters of Ofwat’s customer Outcome
Delivery Incentives (‘ODIs’), which reward
companies when they exceed targets
for measures that customers feel are
the most important, and also penalise
companies for poorer performance.
In our view, this is the best way to ensure
high quality performance for the benefit
of all stakeholders – our customers
and communities, our investors and the
environment. We’ve agreed with Ofwat to
share our expertise with the rest of the
industry so that all customers in England
and Wales may benefit.
We’ve continued to deliver on our track
record in the waste water measures
that customers have told us are the
most important. Overall, 2018/19 was
also an encouraging year for our water
performance as we continue to make
progress on our multi-year improvement
journey on water quality and provided a
high quality product to our customers,
whilst protecting public health.
Fighting the fat(berg)
A major cause of sewer flooding are
blockages which can be caused by
fatbergs, the common name for the
build-up of wet wipes, fats, oils and
grease into a solid mass which has
potential to block pipework.
Our fight against fatbergs is based on
education and prevention. For example,
while cleaning the sewers of Stratford-
upon-Avon in December 2018, we found
and removed several build-ups that could
have developed into major blockages.
Working with 24 food service outlets and
officers from Environmental Compliance
and Services, we launched a programme
aimed at educating catering outlets
about the right – and wrong – ways to
dispose of fats, oils and greases.
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Performance review continued
Regulated Water and Waste Water
Pollutions
We work hard to manage our impact on
the environment. We were pleased to
have continued to outperform against
the challenging targets we set ourselves
for Category 3 pollution incidents.
Our performance was flat, in line with
last year despite a challenging start
to 2018. By re-doubling our efforts
we’ve delivered significantly better
performance in the second half of 2018
which we have sustained throughout the
beginning of 2019.
We have more work to do on serious and
Category 4 pollution incidents and are
disappointed that we missed our targets
on these measures. During the year we
continued our programme to roll-out
more monitors which will significantly
improve our ability to detect issues and
prevent pollution incidents occurring in
future. We are focusing our efforts on
the highest risk areas to ensure we get
the best possible outcome as quickly
as possible.
Focusing on water quality and supply
Good progress on water quality
Following our renewed focus on water
quality in recent years, complaints
fell again by 6% during 2018/19 in line
with the target agreed with the DWI.
This builds on our achievements of last
year, when complaints were down by 12%.
Water catchment initiatives have played a
major part in this improvement and we’re
continuing to work with farmers and
other stakeholders to raise the quality of
the water that enters our rivers. We see
this as a key long-term focus for us in
ensuring the stability of our treatment
processes and quality of our product
to customers.
We have introduced new technology to
drive further improvements in water
quality in years to come by ensuring
we proactively intervene to address
risks to water quality. For example,
bacterial analysis can take 30 hours from
taking a sample to receiving a result.
Our innovation team analysed technology
across a range of different sectors
and created a bespoke solution that is
acknowledged as the world’s first online
bacterial monitoring system. This gives
us high quality analysis in real time,
allowing us to identify issues quickly and
take action to prevent bacteriological
failures at our treatment works and
distribution service reservoirs. By the
summer of 2019, we will have 20 units
available, most as fixed installations,
as well as others that we can use on a
mobile basis.
Meeting water demand
The summer of 2018 saw a period of
prolonged hot, dry weather – and we saw
a 22% increase in demand for water from
our customers at peak times.
We demonstrated resilience and flexibility
in our network during this time – and
focused on prioritising resources to meet
the additional demand and minimising
the impact on our customers. We proved
financially resilient, and were able to
absorb the increased costs associated
with pumping up to an extra 400 million
litres of water per day at peak times
and the 24/7 use of a fleet of water
tankers to top up service reservoirs.
Our operations were largely resilient and
we came through the heatwave without
imposing any restrictions on usage such
as a hosepipe ban. However, some of
our water network measures, including
supply interruptions, were adversely
impacted during the period, as outlined
below. Our focus during this time was
on prioritising resources to meet the
additional demand and minimising the
impact on our customers.
Supply interruptions
Supply interruptions ended the year
at 19.7 minutes against our target of
10.8 minutes. We have increased our
focus on this area and we are starting
to see definite improvements through
our ‘Prevent, Restore, Repair’ strategy,
which focuses on preventing asset failure
where possible, and restoring supply
at speed if it happens. Performance in
the second half of the year improved
by 64% and we delivered our best ever
performance in February and March.
Managing our catchments
When it comes to improving water
quality, prevention is always better
than a cure – so over the last year
we’ve continued to make investments
to ensure that the water that enters
our rivers is as clean as possible in
the first place. Known as Catchment
Management, this approach is not
only great for the natural environment
by reducing pollutants entering
watercourses, it also ensures that
the quality of the water we abstract is
improved. This improves the quality of
our final product and in some cases
reduces the processing requirement at
our treatment works, reducing the cost
or producing our wonderful product.
We’ve already established an excellent
record in this area, particularly
through the success of our Farm to
Tap scheme.
This innovative and industry-leading
scheme has seen over 820 farmers
sign up to protect raw water sources
from pesticides and other chemicals –
and resulted in peak concentrations of
metaldehyde – an anti-slug pesticide
which is expensive and difficult to
remove at water treatment works –
reducing by 64%.
This is good news for the environment
because it enhances biodiversity, good
news for customers because it reduces
treatment costs and enables us to
invest elsewhere in the network, and
good news for investors because it’s
generated £11.4 million in customer
ODI outperformance payments. We are
expanding our catchment schemes
to include biodiversity options in our
farmer grants and aim to increase
grant uptake by 42% by 2025.
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Over the last year we’ve achieved a dramatic
improvement in the speed at which we
arrive on site, this has significantly reduced
– supported by our new video calling service
which enables us to assess an issue remotely,
deploy the right resources to site quickly
and support us in fixing the issue, first time.
• introducing innovative ways of finding
leaks faster, and fixing them more
efficiently – including accelerated
installation of acoustic loggers,
targeted WIP reduction and the use
of more innovative solutions such as
satellite technology; and
At the same time we’ve continued to
invest in technology that provides us with
valuable insight into how the network is
operating. Technological innovations such
as low point loggers, acoustic loggers and
advance analytics are all now hard at work
across our network. We now have 19,500
additional ‘eyes and ears’ on network and
are on-track to have 35,000 by the end of
March 2020. Furthermore, we are focusing
on understanding the true causes of failure
which lead to supply interruptions and
addressing them at source – investing in
operating a calmer network to reduce the
failure rate across our network.
Driving improvement in leakage
The first half of the year was operationally
challenging, with the tail end of freeze-
thaw followed by the hot, dry summer
putting pressure on some of our key water
measures. Our significant focus in the second
half means we have hit our performance
commitment for leakage and delivered
a reduction year-on-year of 16 Ml/d by:
• maintaining our strong operational focus
on leakage recovery and improving
processes to reduce known network
leaks – including a 67% increase in
leakage fix teams;
• spending time to better understand our
leakage component data – giving us
more clarity on how we can best target
leakage and providing more accurate
reporting going forward.
As in prior years, we base our customer
ODI on ‘unaccounted water’. The weather
events earlier in the year, which led to an
increase in pipe bursts and an increase
in demand, also led to an increase in
unaccounted water. The considerable
momentum we generated has reduced
this impact, though has still resulted in a
penalty. Our key focus is now on retaining
that energy to reduce leakage and hit our
target in 2019/20, keeping us on the right
track to meet the 15% challenge in AMP7.
As outlined on page 18 we have recently
launched the World Water Innovation
Fund – joining forces with like-minded
companies across the globe to find new
ways of working – pooling resources
and ideas to develop and accelerate
new technologies. Our £5 million
investment in the Fund will make a
real difference to peoples’ lives across
the world. The Fund’s initial focus will
be on leakage, which is a key issue for
all companies.
Improving our environment
The way a company interacts with the
environment it operates in has risen
to the top of the agenda for all of our
stakeholders. Increasingly, these groups
expect utility companies to demonstrate
performance beyond financial return.
We take great care to understand and
control the impact we have on the
environment in everything we do –
when taking water from our rivers and
reservoirs, and when safely returning it
back to the river in a clean state.
We’re committed to creating thriving
bird, insect and plant habitats in our
region. We improved biodiversity on six
hectares of Sites of Special Scientific
Interest (‘SSSIs’) during the year, and
we’re on-track to reach our target of
75 hectares by 2020. By 2025, we’re
aiming to work with organisations
such as the Wildlife Trusts to improve
biodiversity on a further 1,015 hectares.
That’s an area equivalent to around
1,400 football pitches and represents
more than a tenfold increase over our
current target.
As well as putting significant new effort
behind our Catchment Management
initiatives, we’ve also been working with
other partners to improve raw water.
Rivers in the UK, including the rivers
Severn and Trent in our region, are
now cleaner than at any time since the
industrial revolution.
Proud to hold the Carbon
Trust Standard
We’ve been proud to hold the
Carbon Trust Standard since 2009.
This certification recognises that
we take a best practice approach
to measuring and managing our
environmental impacts. In the last
12 months, our Group net GHG
emissions fell by 27%.
Read more on page 126.
Improving raw water
We are working with our partner
Moors for the Future on a project
that’s transforming a moorland area
around Ladybower Reservoir. We’ve
invested over £1 million during the
current AMP to help re-vegetate 114
acres of peat, protect 16 hectares of
blanket bog and dwarf shrub, and
plant new trees across 170 hectares.
This has cut peat erosion and
protected one of our region’s most
diverse habitats, while also improving
the quality of the raw water which will
further reduce our treatment costs.
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Performance review continued
Regulated Water and Waste Water
Investing responsibly for
sustainable growth
Since privatisation, we’ve invested
£22 billion in today’s money and the pace
and scale of our ambition continues
to grow. In 2018/19 we invested over
£750 million in our asset base as well as
a further £141 million in renewing our
infrastructure network – our biggest
year of capital investment in a decade.
And we’re on-track with our commitment
to invest £1,300 for every household we
serve over AMP6.
We’ve worked hard to maximise the value
we get from this investment and continue
to forecast AMP6 Totex efficiencies of
£870 million. These efficiencies have
enabled us to re-invest £220 million to
improve our water networks, making
them more resilient and reliable through
utilising the latest technology available.
This investment will benefit customers
today and also generations to come.
Investing for today... and for
future generations
Our mission is to create a lasting legacy
for future generations. We do this by
investing in new infrastructure, by
exploring and investing in ways to provide
additional capacity, and by taking our
Wonderful Water Tour around schools
to inspire the next generation to use
water wisely.
We’ve replaced 230 km of our water
network, enabling us to make further
progress on water quality and again meet
the low pressure customer ODI target.
We’ve also completed 28 capital projects
to improve our waste network, helping
us to maintain upper quartile on cost
and performance.
All of our major schemes made good
progress during the year, including the
Birmingham Resilience Project (‘BRP’).
This will secure a second source of
water supply for Britain’s second city
and safeguard one of our oldest, but
most strategic and efficient, water
resources for years to come. The BRP
is the biggest AMP6 water enhancement
capital programme in the sector and will
be ready to deliver anticipated benefits
to customers in 2020. Thanks to the way
we have delivered the project it is on
track to deliver supply resilience benefits
– in the event of both water resource
and treatment failures – and to enable
effective proactive maintenance of some
of our most important assets for the long
term. This is the result of considerable
hard work and effort from our people
and supply partners, as well as some
bold decisions, such as our decision in
spring 2017 to replace our original supply
partner. Progress in the year included
completion of the 25 km raw water
pipeline that will transport water from
the River Severn to our Frankley water
treatment site.
In Nottinghamshire, we made great
progress on a scheme to improve our
services in Newark, where a £60 million
programme will benefit 400 local
homes and businesses. We’re installing
4 km of high volume sewers to reduce
flooding risk, as well as 10 km of new
water network to improve water supply.
We achieved a major milestone this year,
with the completion of a 3 km tunnel
which encircles the town 15 metres
below ground. This hugely complex
project was carried out through the
town centre and under a major railway
line – and our efforts to limit disruption
were acknowledged by the Community
Engagement Award at the New Civil
Engineer Awards for high-quality
community engagement.
As part of our commitment to invest
£1,300 for every home and business we
serve in the five years to 2020, this year
we started work on a new £11 million
investment to improve the resilience and
reliability of the clean water supplied
to around 55,000 people in Stroud,
Gloucestershire. The upgrade project
will see 16 km of new pipeline stretching
from Minchinhampton reservoir
to Whaddon.
Investing to keep water flowing
Every year, we invest significant
capital to improve water supplies to
communities with a history of poor
supply in times of high demand, such
as through the summer months.
In 2018/19 we carried out works that
are now providing an improved service
to farmers and other residents in
the uplands around Breamfield in
Derbyshire. These works included
commissioning a borehole, installing
new valves to reduce airlocks and
connecting existing pipework to other
parts of the network so that water
can be quickly pumped into the area
when necessary.
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Receiving fast-track status has allowed
us to make an early start on our
capital programme of over £2 billion
construction investment in AMP7.
In March we announced the contractors
we will be working with for the first
two lots of our AMP7 capital delivery
framework – Lot 1 (Capital Delivery
Design and Build Framework) and Lot
2 (Capital Delivery Build Framework).
Over the next 12 months we will start to
work with our new construction partners
to define the key projects which we will
deliver for our customers.
Our suppliers and partners
A core principle of our supplier contracts
is that they sign up to our Sustainability
Supply Chain Charter and support
our corporate social responsibility
agenda, including commitments on
safety, sustainability and human rights.
Targets for individual suppliers are
tailored to their circumstances and role,
but as a minimum we expect them to
adopt our values, comply with national
laws, demonstrate alignment with the
United Nations Global Compact initiative
and take proactive measures to avoid
environmental and social harm.
Seizing opportunities to improve
our environment
We have a duty – and a great opportunity
– to use our experience, expertise and
resources to protect local environments
across our estate.
New partnership model with
our supply chain
We revised our capital project operating
model during the year in order to boost
our internal capabilities and deliver
better value, for all of our stakeholders.
Implementation of the new model began
early in 2019 and, when complete, we will
have a skilled and capable in-house team
able to provide design and feasibility
study services that have historically
been outsourced. The design team
will take full responsibility for some
projects, while also providing support
and expertise to existing suppliers
where appropriate.
In AMP7 we also plan to work with a
larger number of contractors than
previously, contracting directly with our
Tier 2 suppliers as well as our network
of larger suppliers – known as our One
Supply Chain (‘OSC’).
Environmental sustainability is hugely
important to our capital programme,
and we’re constantly looking for ways to
reduce our environmental impact. We’re
working on the development of innovative
solutions at our sewage treatment works
which will enable us to meet the needs
of a growing population in a sustainable
manner. We’re on-track to deliver a
number of schemes in the final year of
the AMP under our sustainable sewage
treatment works ODI, including our site
at Rugby.
We also remain committed to creating
and sustaining cleaner rivers. We’ve
invested significant time and resource
to fulfil our obligations under the Water
Framework Directive (‘WFD’) to achieve
‘good’ status for all watercourses.
This year we have completed an
additional 27 sewage treatment
upgrades, which are helping us improve
over 430 km of river. We’re on track to
improve at least 1,600 km of our rivers in
AMP6 – and a further 2,100 km in AMP7.
Making the right connections
With an increasing population and hotter,
drier summers continuing to drive up
demand for water, we’re working with
our peers and regulators to identify
solutions that deliver for the whole of
the UK – not just for our region. And we
were pleased that our collaboration with
United Utilities and Thames Water on a
potential Severn-Thames interconnector
took another important step forwards
during the year.
4%
The percentage of water
supplies transferred today
The proposed interconnector is expected
to be a large bore pipe that will move
water quickly from the wetter north
and west of England and Wales to the
drier south and south-east. In our
PR19 business plan, we’ve committed
to completing all planning and design
activity to get the scheme ‘shovel ready’
by 2025.
Ofwat has endorsed the concept of the
interconnector and is expected to set up
a regulatory alliance with the DWI and
the EA. This will help manage the project
through the legislative and licensing
stages, and ensure it delivers the
anticipated benefits.
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Performance review continued
Regulated Water and Waste Water
At the same time, we’re also working
hard to lead the way in how local services
are delivered. Having already integrated
Dee Valley Water into the business, we
were pleased to officially launch our
Welsh business Hafren Dyfrdwy in July
2018. This has aligned our operations
with the England-Wales border, with all
customers in Wales now being served by
the new business – bringing clarity to the
water market in the area.
Our latest business plan set out our
ambitious programme with four
key elements:
• to provide our customers with world
class services – this sits at the heart
of everything we do;
• to treat our customers as individuals,
with their own unique needs and
preferences. In our view, service
should be personal;
• do more for society as a whole.
For example, by investing in educating
future generations to preserve water
and reduce the quantity of unwanted
items into the sewer network; and
• do everything we can to build trust.
Among many examples, this means
ensuring that our decisions are guided
by feedback from our 15,000 strong
customer panel, and also establishing
our new community dividend.
Changing the market
for the better
England and Wales have seen a
transformation in water services over the
last 30 years. Drinking water is cleaner,
supply is more reliable, sewer flooding
is much less frequent and rivers are in
a better state of health than at any point
since the 18th century. All this has been
achieved while keeping bills affordable,
with Severn Trent leading the way with
the lowest bills of all.
At Severn Trent, we’re committed to
changing the water market for the better
– by playing our part and doing even more
for our customers, the environment and
wider society. We work with companies
and other organisations both within and
outside our industry, combining our
joint expertise and resources to make a
difference for our people, customers and
broader society.
Many of our Corporate Social
Responsibility commitments echo the
United Nations Social Development
Goals, and during the year we explored
how best to express our support for
these, as part of the creation of our
PR19 business plan. Looking ahead,
we’ll continue to refine our reporting
and better align our internal policies
to these goals.
Driving innovation in waste water
A new test-bed facility under
construction at Redditch in the West
Midlands is set to transform the way
we evaluate and commercialise a wide
range of new technologies.
It is the result of our £6 million
investment, plus further significant
capital support from European and
UK research organisations. The test-
bed will enable us to identify how the
best ideas from academia can be
applied in a practical way to benefit the
water sector as a whole. These ideas
include exploring how we can turn
phosphorus, proteins, cellulose and
bioplastics extracted from our waste
streams into marketable products.
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Creating an awesome
place to work
Our people are fundamental to the
success of our business. We’re fortunate
to have a team of dedicated, skilled
individuals that serve our customers
24 hours a day, 365 days a year. We’re
a team that’s not only passionate about
what we do – but also brilliant at making
things happen. We work very hard to
keep it that way, by ensuring that Severn
Trent is an awesome place to work.
In the Group we employ around 6,500
people, most of them at locations across
the East and West Midlands and in
North and mid-Wales. Each member
of our team plays an important role in
helping us provide excellent services
to customers and build a lasting
water legacy – and they deserve our
wholehearted support at all times.
We work hard to create a workplace
that’s welcoming and safe, where good
work is well-rewarded and people are
treated with respect.
We engage with our employees at every
opportunity, helping them progress and
enjoy satisfying, rewarding careers.
We look after their health, safety and
wellbeing and forge strong links with
the communities that most of our people
call home.
Employee engagement
We believe in open and honest
communication between our
management team and our employees
at all times, and continually engage with
them via formal and informal routes.
For the last two years, our employee
survey (‘QUEST’) has achieved a
participation rate of over 90%, which is
five points ahead of the UK and Ireland
benchmark. This feedback informs our
engagement strategy and acts as a
catalyst for continued improvement and
positive change. Recent developments
that have been shaped by the survey
include greater visibility of pay
structures, helping our employees
understand how their pay is set and
how they can progress their careers to
increase their earning potential.
We’re are also pleased to maintain our
strong engagement scores following
our QUEST survey. In a year of intense
activity this underlines the positive
relationship that exists between the
Group and our people. Our employees
want to engage with us and shape our
business, they know that their concerns
are listened to and acted upon – and
they’re proud to work with us to improve
every aspect of our performance.
This approach is yielding positive results.
We’ve been honoured with a Glassdoor
Employee’s Choice Award, recognising
the Best Places to Work in 2019, and
Glassdoor reports that 74% of our
people would recommend us to a friend.
Our average retention over the year was
90% and QUEST results reported that
92% of our people say they’re proud to
work for us and 93% feel we trust them
to do their job.
Our Employee Forum brings together
around 20 employee representatives in
quarterly meetings and is co-chaired by a
member of the Executive and a member
of the Trade Unions. Our Chairman and
Chief Executive rotate attendance and
in 2019/20 our Non-Executive Directors
will be invited to attend. These sessions
cover a range of topics. Discussions over
the last year have included health and
safety, the content of our PR19 plan and
our social purpose. These discussions
have led to practical changes in how
we work – such as a full refresh of our
induction experience, the education of
our workforce on modern slavery and
installation of gender neutral changing
rooms at all locations – including
operational sites – to support our
commitment to greater diversity.
Read more on page 108.
Helping our customers to
reduce plastic
We’re delighted to support Refill across
our region – a fantastic scheme that
promotes the health benefits of tap
water, while helping to protect the
environment. There are now over 20,000
refill stations in the UK where you can
fill up a water bottle for free, including
shops, cafés, restaurants and museums
– simply look for the blue sticker in
the window.
20,000
refill stations in the UK
150
enthusiastic Severn Trent volunteers
This year, we organised ten volunteer-
led action days in some of our key towns
and cities, encouraging local businesses
to sign up to Refill. The reception was
overwhelmingly positive. With the help
of over 150 enthusiastic Severn Trent
volunteers, and the support of local
councils and environmental groups,
we’re helping to make it as easy as
possible for our customers to refill
when they’re out and about. All our
visitor experience sites have signed up
as refill stations too.
In our region there are now over 1,700
refill stations. If each of these are used
twice a day instead of a customer buying
a new plastic bottle, then this would
save over 1.2 million plastic bottles in
a year.
Severn Trent Plc Annual Report and Accounts 2019
43
Providing careers not just jobs
We strive to create careers with purpose
and meaning. Our aim is to attract
and retain talented, hard-working
people who want to progress in their
careers and provide great customer
service. We support the development
of all colleagues at all stages of their
career and want every employee to
feel competent and confident in their
everyday work. During the year, we
provided our teams with over 15,000
training days and delivered more than
25,000 e-learning hours.
As part of our preparations for AMP7,
we’re creating the Severn Trent Academy,
which will be a step change in the way
we provide training and development
to our colleagues. This will ensure
that our people have the right mindset,
technical competence and leadership
skills for now and in the future.
By offering foundation apprenticeships
and graduate entrants, through to higher
and degree level apprenticeships and
Masters degrees, we will ensure that our
workforce is resilient for the future.
Strategic report
Performance review continued
Regulated Water and Waste Water
Promoting diverse talent
We’re dedicated to providing
opportunities for all – and that starts by
giving people the chance to enjoy a great
career regardless of their postcode,
education, gender, ethnicity or whether
they join as apprentices, graduates or
from other organisations.
With around 30% of the UK’s social
mobility coldspots in our region, we’ve
refined our recruitment process to
remove some of the barriers that
traditionally prevent people from those
areas applying to companies like Severn
Trent. For example, we’ve removed
some of the qualification requirements
for applicants. We’ve also sent some
of our younger employees into schools
to demonstrate that people from all
walks of life can succeed. These actions
help to ensure that the make-up of our
workforce reflects the diversity of our
region – and brings employment and
money into areas that need it most.
Details of some of the outcomes of our
Social Mobility Programme can be seen
in the case study on page 45.
Playing our part
Our volunteering programme continues
to prove popular, with all employees
being given two fully paid days to
volunteer in local communities.
In 2018/19, this amounted to a total
of 2,000 days of labour, much of it
dedicated to our Community Champions
Programme where we worked
alongside partners such as the Canal
and River Trust to improve 34.4km of
riverside environment. In AMP7, we’re
expanding the volunteering programme
to work with Heart of England Forest,
planting trees to create and protect
a huge broadleaf forest across the
Midlands. We look forward to providing
further detail on these plans over the
coming months.
8.7% of our employees consider
themselves to be Black, Asian or Minority
Ethnic (‘BAME’). The number of BAME
graduates rose by 4.6% during the year.
We’re equally proud of our track record
in gender diversity, and were ranked
fourth among all FTSE100 companies
and the first utility once again in the
Hampton-Alexander Review. We’ve
continued our focus on providing a
more inclusive working environment
for our LGBT+ employees, and during
the year it was great to see Severn
Trent represented prominently at both
the Coventry and Birmingham Pride
events. We also launched our LGBT+ Ally
Programme this year, an opportunity for
all employees to challenge behaviour and
actively support their LGBT+ colleagues.
Our employability initiative with
Hereward College in Coventry – a college
for young people with disabilities and
additional needs – is another example
of how we’re making a real difference
to people’s lives. We offer one year
placements to Hereward students, with
the aim of turning these short-term
posts into real, long-term jobs – and we
were delighted to offer full-time jobs to
individuals in the most recent cohort.
The year also saw us continue to perform
well on gender diversity, with the
gender pay gap now standing at 2.8%,
a small increase on last year’s 2.4%.
Further details on our gender pay gap
reporting can be found on page 112.
Our teams again supported a wide
range of charities during the year,
raising over £390,000 for our long-term
partner WaterAid as well as providing
facilities and people to operate call
centres for Comic Relief and Children in
Need. We have recently agreed our new
partnership agreement with WaterAid
for the period 1 April 2019 to 31 March
2024 and will be raising money to fund
a climate change resilience project
in Bangladesh.
32%
of our employees volunteered
in 2018/19
Over 1,900 days
dedicated to our Community
Champions Programme.
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We’ve continued to campaign to remove
the stigma associated with mental health
and have trained a further 28 mental
health first aiders. More than 70%
of our line managers have now been
trained on mental health awareness.
We have 400 mental health first aiders
in place to help those who need support.
We continued our work to help people
understand how menopause affects
individuals and families and we’ve shared
our approach with other organisations,
including Ofwat and the DWI.
Supporting our communities
The vast majority of our employees are
also customers and members of the
communities in our region. Our people
don’t just serve our local communities,
they are an integral part of them.
The case study below demonstrates the
passionate support our people have for
their friends, family, neighbours and
the local environment in volunteering to
make a difference.
Our graduate and apprentice schemes
are always in demand, as we strive
to offer people a way into the Group
regardless of their educational, social
or cultural background. In 2018, we
launched three new apprenticeship
programmes within our HR, Legal
and Vehicle Technician populations.
We now have 11 active apprenticeship
programmes, and expect this to increase
to 13 in 2019, to include Degree Level
Quantity Surveying and Level 2 Tanker
Driver Apprenticeships.
Rewarding our employees
As part of being an awesome place to
work it is important that our people are
properly rewarded. During the year, in
response to feedback raised through
the Employee Forum and QUEST, we
communicated with our teams to make
sure that they understand how their pay
is set and how they can earn more by
progressing through the business.
We also ensure we help all employees
keep an eye on the future. We offer a
market-leading defined contribution
pension scheme and double
contributions that our employees make
(up to a maximum of 15% of salary),
regardless of their level or seniority.
As our people approach retirement
we provide education and support to
help them plan for the next stage of
their lives.
It’s an indication of our employees’ pride
in Severn Trent and their appreciation
of the advantages of the pension
arrangements that, during the year,
98% were members of the pension
scheme and 57% paid contributions
above the minimum of 3% with 36%
contributing to receive the maximum
Company contribution.
Many of our colleagues are shareholders
as well, either directly through our share
plans, such as Sharesave – which nearly
70% of our employees participate in – or
indirectly through private pensions, FTSE
index trackers or other investments.
Promoting health, safety and wellbeing
We believe passionately that no-one
should be hurt or become unwell by
what we do. With this in mind we provide
extensive training on all aspects of
health and safety. We are pleased that
over the last two years we have been
consistently upper quartile in Water UK
benchmarking on Lost Time Incidents
(‘LTIs’). However, whilst we experienced
no major safety incidents and no fatalities
in the last 12 months, unfortunately we
did see an increase in LTIs, mainly due to
slips, trips and falls. This is the subject
of regular discussion at the Employee
Forum, Executive Committee and Board
and in April 2019 we revamped our Goal
Zero Strategy, with dedicated quarterly
awareness campaigns.
Turning up the heat on social
mobility coldspots
Our region includes 30% of the nation’s
social mobility coldspots. We’re
working hard to redress the balance,
and the evidence suggests that we’re
already making a difference.
We were placed 20th in the Social
Mobility Index, up 18 places on the
previous year.
Several members of our Executive
Team grew up in coldspots, and
over 50% studied at non-Russell
Group universities.
Raising awareness of modern slavery
Modern slavery is a growing global and
local issue, impacting an estimated
40.3 million people worldwide. We’re
committed to eradicating forced labour
and using our influence within our
supply chain and wider stakeholders
to help them do the same. To date,
no instances of modern slavery have
been raised.
This year, our focus has been on training
and raising awareness. Working with
our expert charity partners, Hope
for Justice, we delivered six half-day
workshops for our contract managers,
procurement and construction
project managers. We selected these
employees because they have frequent
and direct engagement with our highest
risk area, our supply chain.
Attendees gave us very positive
feedback, with 98% reporting that they
now felt confident in identifying modern
slavery indicators and reporting it.
Our senior management team have
also received a dedicated briefing.
We were pleased that our 2018 Modern
Slavery Statement was ranked 16th
among FTSE100 companies by the
Business Human Rights Resource Centre
– improving for the second consecutive
year. This is a complex issue, and we’re
committed to continually reviewing
and improving our approach as our
understanding evolves. A key focus for next
year is to roll-out a bespoke e-learning
module. Our full 2018 statement is
available on the Severn Trent website.
Severn Trent Plc Annual Report and Accounts 2019
45
Strategic report
Performance review
continued
Business
Services
Our Business Services team made
good progress in the last year.
We established a standalone
Bioresources business ready for
market opening in 2020, expanded
our Green Power business with the
acquisition of Agrivert, and sold
surplus land that will enable the
construction of around 1,000 much
needed homes in our communities.
Enabled construction of around
1,000
homes in our communities
43%
Generation of our energy needs
Food waste plants power
60,000 homes
The purchase of Agrivert in
November 2018 is a milestone in the
development of our Green Power
business. Before the acquisition, we
knew Agrivert well and admired the
company’s expertise and experience,
having appointed it to provide the design
and engineering for two of our own
sites. This close working relationship
and shared knowledge was a key factor
behind the acquisition. Together, we
have the skills and the commercial
track record to ensure that our food
waste portfolio continues to further
drive our excellent progress towards
our renewables target.
Re-focusing our portfolio
Following the sale of our US and Italian
businesses, we’ve now successfully
re-focused on operations in the UK.
Accordingly we’ve changed the way
we report on our Business Services
segment, splitting our performance
reporting into five areas:
• Bioresources – continuing to generate
green energy from the treatment of
sewage sludge. We are well positioned
for the opening of a new regulatory
environment and competitive market
in 2020.
• Green Power – generating even more
green energy from a diverse range of
renewable technologies including food
waste, crop, solar, wind and hydro.
• Operating Services – we’re continuing
to deliver great service to customers
such as the Ministry of Defence on
our contracts to maintain and operate
water and waste water assets.
• Property Development – selling
surplus land that investment in
innovation and new technology has
allowed Severn Trent Water to free up.
• Other – including Developer Services
and our Property Searches and
affinity partnership businesses.
Turning waste into energy
We continue to build our track record
of generating valuable green energy by
transforming waste materials and using
renewable sources. From food waste
and crop digestion technologies to wind
turbines and solar PVs, our green energy
assets are reducing our carbon footprint,
saving costs and supporting our drive
to generate the equivalent of 50% of our
energy needs by 2020.
The period of prolonged hot, dry weather
in 2018 increased customer demand
for water which meant we increased
our energy usage to treat it and pump it
to customers. Nonetheless, we’ve still
been able to boost the amount of energy
we self-generate to 43%. And we’re
confident that our continuing investment
in this area will enable us to exceed our
target by the end of 2020.
In November 2018, we acquired
Agrivert’s operational business for
£61 million. This brought five food waste
plants into our portfolio, taking our total
number to eight. We’ve also completed
the construction of our new food waste
facility in Derby, which is the first food
waste facility in the UK to incorporate
innovative thermo-pressure hydrolysis
autoclave technology. This plant will
enable us to take in food waste from
a broader range of sources.
We were pleased to see the Government
release its Resources and Waste
Strategy during the year. This sets out
its ambition to move to full food waste
segregation by 2023 and supports our
strategy of further investment in food
waste assets. Our new combined team
– comprising our existing people and
those who joined us from Agrivert – has
a proven track record of working with
councils and businesses in England and
Wales to win contracts to receive and
treat food waste. We’re now well placed
to grow our business in this exciting and
changing market.
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Delivering for customers
We’re delighted to be delivering new
water and waste connections better than
ever. In Ofwat’s comparative tables we
were upper quartile for water and waste,
and will be pushing to top the tables
next year. In AMP7, Ofwat is introducing
a new D-MeX measure to assess the
performance of our Developer Services
team. This will focus on the efficiency
and speed with which we manage water
and waste connections for new homes,
offices and industrial developments.
Launched in April 2018, our new
standalone Bioresources business is
ideally positioned to operate in the new
competitive market, given our central
geographical location and the quality of
our treatment assets. Our decision to
operate this as a standalone business
has enabled us to focus on driving
improvements along the value chain
in logistics, treatment, generation
and disposal.
During the year, we opened a new
Thermal Hydrolysis Plant (‘THP’) at
our biggest sewage treatment works
at Minworth, near Birmingham, which
treats waste water from over a million
homes and businesses. THP works by
using heat and pressure to treat sewage
sludge in a similar way to a pressure
cooker, and under ideal conditions
enables extraction of up to 30% more
energy than conventional processes.
Our next THP plant is already under
construction at Strongford, near Stoke-
on-Trent, with work expected to be
completed in 2019.
Creating new homes and opportunities
in our communities
Established in 2017, our Property
Development Business aims to dispose
of surplus land which is made available
by investment in new technology which
means we’re now able to operate on a
smaller footprint than ever before.
We have committed to deliver
£100 million profit for the Group through
land disposals by 2027. We sold a
substantial portion of land north of
Nottingham, which will enable 831
homes to be developed, and surplus
land in Atherstone, North Warwickshire,
which will be brought forward for
industrial development. We’ve made
significant progress over the last
12 months, generating a £20 million
profit. These profits will be shared with
our customers through lower future bills.
In the last two years, our land sales
have enabled around 1,000 homes
to be developed in our communities.
We’re continuing our work with local
authorities and developers to create
added value for our land for the benefit
of our communities, both in residential
and commercial markets.
Building a new community
In April 2018, we completed a joint land
sale with Gedling Borough Council of
c.135 acres of land near Stoke Bardolph,
Nottinghamshire. The sale enables
the development of 831 new homes
alongside new leisure areas for the
community to use. These include sports
pitches, allotments and children’s play
areas. There will also be an ecology
park, a new community building and a
new primary school, all bringing people
and jobs into the area.
With planning approval for the first phase
of the housing scheme for 199 two, three,
four and five bedroom homes including
much-needed affordable houses, the
developer started on site straight away
bringing an estimated 855 jobs to the
local area and providing a huge boost
to the local economy. The first houses
have been completed with new families
moving in during March 2019.
IMAGES TO SUPPLY
Severn Trent Plc Annual Report and Accounts 2019
47
Strategic report
Chief Financial Officer’s review
CFO’s review
James Bowling
Chief Financial Officer
We have built on our good financial
performance in the first half of the year
to deliver a strong set of results for
2018/19. Our Regulated Water and Waste
Water (‘RWWW’) business delivered good
growth in PBIT even after an additional
£22 million of operating costs due to
the hot, dry summer and our recovery
after it. In Business Services, strong
performance in the second half of the
year produced growth both in revenues
and PBIT for the year as a whole. In May
2018 we announced the sale of surplus
land near Nottingham, and this, together
with other smaller disposals later in the
year, generated property profits for the
Group of £19.9 million.
Growth in underlying PBIT, lower finance
costs and a reduction in our effective tax
rate drove a strong increase in underlying
basic earnings per share of 21.0% to
145.8 pence per share in the current year.
Basic earnings per share from continuing
operations were 133.4 pence.
We have delivered good performance on
Regulated Equity (‘RoRE’) for the year
end 2018/19 which was 8.1%. Whilst this
year’s return was partly held back by
reaching our Waste ODI cap, our strong
financial performance helped us to an
AMP6 cumulative RoRE of 9.1%, putting
us amongst the very best in the sector,
with outperformance on all three levers.
In line with our dividend policy for the
remainder of AMP6 of growth of RPI plus
at least 4% per annum, the proposed
dividend for the year has increased
by 7.9%.
Our funding position continues to be
strong, with all our projected investment
and other cash flow needs covered by
cash or committed facilities through
to September 2021 and we continue to
actively monitor and manage our interest
rate exposure.
We completed the acquisition of
Agrivert in November 2018 and this
has been combined with our Green
Power business.
We are committed to paying the right
amount of tax at the right time. We pay
a range of taxes, including business
rates, employers’ national insurance and
environmental taxes such as the Climate
Change Levy and the Carbon Reduction
Commitment, as well as the corporation
tax included in our tax charge in the
income statement. This year we have
published a Tax Report that sets out
details of all of the taxes we incur and
pay out on our website.
Our corporation tax charge for the year
was just below the statutory rate at
18%, reflecting the fact that some items
will be taxed in future periods when
the corporation tax rate falls to 17%.
Our cash tax payments were reduced
by the benefit of tax allowances on our
capital programme, contributions to our
pension schemes and by the timing of
instalment payments to HMRC under the
current rules.
A brief overview of our financial
performance for the year is as follows:
• Group turnover from continuing
operations was £1,767.4 million
(2017/18: £1,696.4 million), an increase
of 4.2%, as RWWW revenue increased
by 4.0%, mainly due to the RPI-
linked tariff increases, and growth in
Business Services’ external turnover.
• Underlying PBIT was up 6.3% to
£573.6 million (2017/18: £539.8 million).
Underlying PBIT in our RWWW
business grew by £29.4 million,
Business Services PBIT grew by
£0.7 million and Corporate and other
growth was £12.8 million.
• We recorded net exceptional costs of
£9.6 million (2017/18: £12.6 million)
arising from the High Court judgment
in the Lloyds Bank case relating to
Guaranteed Minimum Pension rights.
• Reported Group PBIT was up 6.8% to
£563.3 million (2017/18: £527.2 million).
• Net finance costs were £194.2 million
(2017/18: £219.5 million). Our effective
interest rate of 3.9% was down from
2017/18 (4.5%) due to: the continued
benefit from replacing expensive fixed
rate debt with new low cost fixed rate
debt; low interest rates; and reduced
RPI inflation on our index-linked debt.
£573.6m
Underlying Group PBIT1
2017/18: £539.8m2
£563.3m
Reported Group PBIT1
2017/18: £527.2m2
145.8 pence
£769.3m
Underlying Group EPS1
2017/18: 120.5 pence2
Group cash capex
2017/18: £591.0m
133.4 pence
Reported Group EPS1
2017/18: 101.8 pence2
63.0%
Gearing
2017/18: 60.6%
1 PBIT is profit before interest and tax, underlying PBIT excludes amortisation of acquired intangibles and exceptional items as set out in note 45.
2 Restated for the implementation of IFRS 15, see note 2 a) of the Group financial statements.
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• Our full effective tax rate was 18.0%
and our underlying effective tax
rate was 11.6%, down from 12.7% in
2017/18 largely due to higher capital
allowances from the larger capital
programme in the year.
Changes to segmental
presentation
In 2017/18 and prior years, the sludge
treatment activities of the Bioresources
business were managed by, and
included in, RWWW. The renewable
energy generating activities of the
Bioresources business were managed
by, and included in, Business Services.
These activities are now managed as
a single Bioresources business within
Business Services.
Implementing innovative treatment
techniques and finding ways to use our
resources more effectively enables
us to free up land for development.
The profits of this activity are shared
between the regulated and non-
regulated businesses through the initial
transfer price and overage agreements
relating to the development potential.
In 2017/18 and prior years, the gains
from the property development activity
attributable to the regulated business
were reported in RWWW and those
relating to the non-regulated business
were reported in Corporate and other.
All of these activities are now managed
and reported as a single business within
Business Services.
The segmental analysis that follows and
in the financial statements shows:
• current period performance on the
new and old basis; and
• comparative information on the
old basis.
Comparative information for the new
segments is not available and the cost to
develop it would be excessive. All year-
on-year comparisons are on the old
segmental basis. Please see note 5 in
the Group financial statements for a
reconciliation from the old to the new
segmental basis.
Hafren Dyfrdwy (formerly Dee Valley
Water) was acquired on 15 February 2017
and integrated into the RWWW segment.
On 1 July 2018, the licences of Severn
Trent Water and Hafren Dyfrdwy were
amended to align with the national
boundaries of England and Wales but the
operating activities within the RWWW
segment were unchanged by this.
The following commentary on the RWWW
business in both years therefore includes
the same activities in each year.
Turnover increased by 4.0% to
£1,637.6 million. The components of
this were:
• RPI and the K factor increased revenue
by £55.7 million;
• Customer ODI rewards taken in the
current year were £9.6 million lower
than the previous year;
• The reduction in from the Wholesale
Revenue Forecasting Incentive
Mechanism was £13.9 million more
favourable than the previous year;
• Additional revenue from the higher
consumption during the hot weather
was around £5 million; and
• Other small factors reduced revenue
by £2.2 million.
The growth in activity on capital projects
increased the level of own labour
capitalised, up £23.2 million on the
previous year.
Net hired and contracted costs of
£165.6 million were up £17.9 million
(12.1%) primarily in relation to costs
incurred over the hot, dry summer and
resulting operational recovery activities
in the second half of the year.
Power costs were up £9.9 million to
£105.8 million, driven by higher pass-
through costs as forecasted, and a
higher demand for water during the
summer. The Group manages its power
costs through a combination of demand
management, self-generation and
forward price contracts.
Our bad debt charge decreased by
£0.2 million this year, and represented
2.0% of household revenues
(2017/18: 2.2%). We continued to improve
the pace of collection for new debt
but also experienced slightly slower
recovering of older debt, which we are
actively targeting our efforts on this year.
Other costs decreased by £7.1 million to
£185.8 million, following increased profit
on the disposal of tangible assets (mainly
property) during the year.
Net labour costs of £134.4 million were
£7.4 million (5.2%) lower. Gross employee
costs increased by 5.8%, due to the
annual pay award and the continuation of
our strategy to bring more work in-house
(including the new design team).
Infrastructure renewals expenditure of
£141.1 million was £6.2 million higher
in the year. The increase was driven by
additional activity to reduce leakage
and an acceleration of our trunk mains
renewal programme.
Regulated Water and Waste Water – Underlying PBIT
63.0
(10.5)
(9.9)
£600m
£550m
514.9
0.9
0.2
(14.3)
544.3
(8.7)
(8.6)
527.0
Regulated Water and Waste Water
£500m
Turnover for our RWWW was
£1,583.1 million and underlying PBIT
was £527.0 million on the new reporting
basis. On the old basis turnover was
£1,637.6 million (2017/18: £1,574.6 million)
and underlying PBIT was £544.3 million
(2017/18: £514.9 million).
£450m
2018
(old basis)
Turnover Net labour
and H&C
costs
Power
Other
costs and
infrastructure
renewals
Bad
debt
Depreciation
2019
(old
basis)
Bioresources Property
Development
2019
(new
basis)
Severn Trent Plc Annual Report and Accounts 2019
49
Strategic report
Chief Financial Officer’s review
continued
Depreciation of £334.8 million was
£14.3 million higher than the prior year,
partly driven by the shift towards more
investment in technology assets with
shorter lives. There was also an increase
in abandonment charges of £5.4 million as
we upgraded some of our ageing assets.
Return on Regulated Equity (RoRE)
RoRE is a key performance indicator for
the regulated business and reflects our
combined performance on Totex, customer
ODIs and financing against the base return
allowed in the Final Determination.
Severn Trent Water’s RoRE, calculated
in accordance with Ofwat’s guidance, for
the year ended 31 March 2019 and for the
four years ended on that date is set out in
the following table:
Base return
Outperformance
Totex
ODIs
Financing
Regulatory return
for the year
2018/19
%
5.6
AMP6
to date
%
5.6
–
(0.1)
2.6
8.1
1.2
1.0
1.3
9.1
We have delivered RoRE of 8.1% in the year
thanks to our significant outperformance
on financing. ODIs were broadly neutral,
impacted by hitting the Waste cap of 2% of
RoRE. We reinvested Totex savings for the
benefit of our customers so performance
was flat here as well. Our cumulative
AMP6 RoRE remains strong at 9.1%, with
four-year outperformance broadly based
from sustained customer service, delivery
on ODIs, early delivery of Totex efficiencies
and strong performance on financing.
Business Services
Business Services turnover was
£200.9 million and underlying PBIT was
£64.1 million on the new basis.
The division delivered growth in revenues
(up 3.8%) and underlying PBIT (up 2.0%)
on a comparable basis. The prior year
figures have been restated to reflect the
impact of the implementation of IFRS 15
on the recognition of revenue and costs
for the MOD contract (see note 1).
In our Operating Services business,
turnover and underlying PBIT decreased
by £6.8 million and £0.6 million
respectively. An improvement in
performance on our HomeServe contract
was offset by lower rechargeable activity
on our MOD contract and additional costs
as a result of the hot, dry summer.
50
In the Renewable Energy business,
turnover increased by 20.2% and
underlying PBIT increased by 6.5%.
Higher energy prices contributed to the
increase together with the expansion of
our crop energy plant near Nottingham;
the impact of a full year of operations for
our West Birmingham food waste plant;
and, the purchase of Agrivert (a food waste
company acquired in November 2018),
which contributed £9.2 million of revenue
and £1.6 million of underlying PBIT.
Corporate and other
Corporate overheads of £13.4 million
(2017/18: £8.9 million) included
£3.6 million acquisition costs for
Agrivert. Our other businesses generated
a net profit of £11.7 million (2017/18:
loss of £0.8 million) including a profit of
£11.3 million from Property Development
(2017/18: £2.1 million), which is included
in Business Services on the new basis.
Exceptional items before tax
We recorded a net exceptional charge
of £9.6 million (2017/18: charge of
£12.6 million).
On 25 October 2018 the High Court issued
a judgment in the Lloyds Bank case in
relation to gender equality in Guaranteed
Minimum Pension rights that has an
impact on the Group’s defined benefit
pension liabilities. We have obtained
independent advice from the Group’s
actuaries to determine the amount of
the additional liability and have made
provision for our best estimate in this
year’s financial statements.
In 2017/18 the exceptional charge of
£12.6 million comprised exceptional
restructuring costs of £20.9 million
preparing our Bioresources business
for AMP7 and an exceptional
gain of £8.3 million from the net
benefit of a Pension Increase
Exchange arrangement.
Net finance costs
Our net finance costs for the year were
£194.2 million, £25.3 million lower than
the prior year. The reduction was driven
by a lower effective interest rate as a
result of recent low cost fixed debt issues
and lower RPI inflation on our index-
linked debt (down £14.5 million), which
more than offset the impact of higher
average net debt.
Our effective interest rate was 3.9%
(2017/18: 4.5%) and our effective cash
cost of interest (excluding the RPI uplift
on index-linked debt and pensions-
related charges) was also down to 3.1%
(2017/18: 3.4%). Net pension finance costs
were broadly in line with the previous
year. Capitalised interest of £33.2 million
increased by £7.4 million year-on-year
due to the higher level of capital activity
in the year. Our earnings before interest,
tax, depreciation and amortisation
(EBITDA) interest cover was 5.1 times
(2017/18: 4.3 times) and PBIT interest
cover was 3.2 times (2017/18: 2.6 times).
See note 18 for further details.
Business Services – Turnover and Underlying PBIT
100%
80%
60%
40%
20%
0%
Turnover
PBIT
Operating Services
Green Power/Renewable Energy
Bioresources
Property Development
Other
The chart shows the relative contribution of the various businesses to Business Services Turnover
and Underlying PBIT.
Severn Trent Plc Annual Report and Accounts 2019
>
Strategic report
Governance
Group financial statements
Company financial statements
Other information
Corporation tax
Business rates and property taxes
Employer’s National Insurance
Environmental taxes
Other taxes
Taxation
We are committed to paying the
right amount of tax at the right time.
As well as corporation tax on profits,
which is included in the tax charge
in our accounts, we incur a range of
taxes, charges and levies imposed by
government agencies, as shown in the
chart to the right. Further details on the
taxes and levies that we pay are included
in our Tax Report which is available on
our website.
The corporation tax charge for the year
recorded in the income statement was
£69.4 million (2017/18: £61.6 million)
and we made net corporation tax
payments of £21.3 million in the year
(2017/18: £6.5 million). The difference
between the tax charged and the tax paid
is summarised in the chart below.
Taxes borne
£160m
£120m
£80m
£40m
0
2018
2019
Reconciliation of tax charge to tax paid
69.4
(37.6)
£80.0m
£60.0m
£40.0m
£20.0m
(9.7)
9.4
31.5
(15.9)
15.6
5.7
21.3
0
Tax on profit
on ordinary
shares
Tax effect
of timing
differences
Current tax
credits recorded
in Other
Comprehensive
Income or Equity
Overprovisions
in previous
years
Corporation
tax payable
for the year
Payable by
instalments
next year
Instalments
paid in
the year
Payments
relating
to last year
Net tax
paid in
the year
Note 13 in the Group financial statements
sets out the tax charges and credits in
the period, which are described below.
The current tax charge for the year was
£31.8 million (2017/18: £32.9 million) and
the deferred tax charge was £37.6 million
(2017/18: £28.7 million).
Our full effective tax rate this year was
18.0% (2017/18: 20.5%), which is lower
than the UK rate of corporation tax (19%),
reflecting the fact that some of the items
in our income statement will be taxed in
future periods when the UK corporation
tax rate falls to 17%.
UK tax rules specify the period over
which tax relief can be obtained for
capital expenditure. Typically this is a
shorter period than that over which the
assets are depreciated in the accounts
and this tends to reduce the corporation
tax charge in the year and the Group
underlying effective current tax rate.
We make provision for tax that will be
paid in future periods when the tax relief
on the capital expenditure has been
received and we receive no allowance for
the depreciation charge arising from that
expenditure. This is the most significant
component of our deferred tax position.
Our underlying effective current tax rate
was 11.6% (2017/18: 12.7%) (see note 45).
Profit for the year and earnings
per share
Profit for the year from continuing
operations increased by 32% to
£315.3 million (2017/18: £239.6 million).
There were no discontinued operations in
the year (2017/18: profit of £13.2 million).
Total profit for the year including
discontinued operations in 2017/18
was £252.8 million.
Basic earnings per share from
continuing operations increased by 31.0%
to 133.4 pence (2017/18: 101.8 pence).
Underlying basic earnings per share
was 145.8 pence (2017/18: 120.5 pence).
For further details see note 15.
Severn Trent Plc Annual Report and Accounts 2019
51
Strategic report
Chief Financial Officer’s review
continued
Movement in net debt
£(6,000)m
(183)
(36)
5,834
£(5,500)m
(5,356)
826
(769)
(212)
10
(114)
£(5,000)m
£(4,500)m
£(4,000)m
Opening
net debt
Cash
generated
from
operations
Net
capital
expenditure
Purchase
of
subsidiaries
Dividends
paid
Net issue
of shares
Net
interest
and tax paid
Non-cash
movements
Closing
net debt
Movement in net debt
1
We generated £826.3 million cash from
operations (2017/18: £773.3 million).
Operating cash flows were higher mainly
due to higher PBIT, depreciation and
amortisation and our increase in working
capital was lower than the previous year.
3
Our biggest year of capital investment in
a decade led to net capital expenditure of
£769.3 million (2017/18: £591.0 million).
The acquisition of Agrivert resulted in a
net cash outflow of £50.9 million and we
also repaid £63.0 million of debt that was
acquired with the business.
Our net interest payments were lower at
£161.6 million (2017/18: £182.1 million).
Tax payments were £21.3 million, an
increase of £14.8 million. The previous
year benefited from a reduction of
£8 million from overpayments in
earlier years.
We received £10.0 million net
(2017/18: £5.6 million) in relation to
employee share schemes and our
dividends paid increased by 7.6%
in line with our policy.
These cash flows, together with
accounting adjustments to the
carrying value of debt, resulted in an
increase of £477.5 million in net debt
(2017/18: £274.2 million).
At 31 March 2019 we held £39.6 million
(2018: £38.5 million) in net cash and
cash equivalents. Average debt maturity
was around 14 years (2018: 15 years).
Including committed facilities, our cash
flow requirements are funded until
September 2021.
2
1.
2.
3.
Fixed
Floating
Index linked
£2,663m
£1,543m
£1,464m
Our long term credit ratings are:
Long term ratings
Severn Trent Plc
Seven Trent Water
Outlook
Moody’s
Baa1
A3
Negative
Standard
and Poor’s
BBB
BBB+
Stable
Net debt
Net debt at 31 March 2019 was
£5,834.1 million (2018: £5,356.6 million)
and balance sheet gearing (net debt/net
debt plus equity) was 83.3% (2018: 84.4%).
Group net debt, expressed as a percentage
of estimated Regulatory Capital Value at
31 March 2019 was 63.0% (2018: 60.6%).
The estimated fair value of
debt at 31 March 2019 was
£1,219.6 million higher than book
value (2018: £1,184.3 million higher).
The increase in the difference to book
value is largely due to the decrease in
the discount rates applied, driven by
lower prevailing market interest rates.
We continue to carefully monitor
market conditions and our interest rate
exposure. Given the flatness of the yield
curve we believe it is appropriate to
start reducing our exposure to floating
rates of interest. At 31 March 2019 53%
of our debt was at fixed rates, 22% was
in floating and 25% was index-linked.
To that end we have:
• raised £200 million at competitive fixed
rates at the end of the financial year;
• since the year end, cancelled
£575 million of pay floating interest
rate swaps that had a positive market
value; and
• used the proceeds of the cancellations
to cancel £100 million of expensive pay
fixed swaps with an average fixed rate
of 5%.
These actions reduced our floating rate
exposure to around 15% of gross debt at
the end of April 2019.
Treasury policy and operations
Our principal treasury management
objectives are:
• to access a broad range of sources of
finance to obtain both the quantum and
lowest cost compatible with the need
for continued availability;
• to manage our exposure to movements
in interest rates to provide an
appropriate degree of certainty as to
our cost of funds;
• to minimise our exposure to
counterparty credit risk;
• to provide an appropriate degree
of certainty as to our foreign
exchange exposure;
• to maintain an investment grade credit
rating for our regulated subsidiary
Severn Trent Water Limited; and
• to maintain a flexible and sustainable
balance sheet structure.
We invest cash in deposits with
highly rated banks and liquidity
funds. We regularly review the list
of counterparties and report to the
Treasury Committee.
52
Severn Trent Plc Annual Report and Accounts 2019
>
Strategic report
Governance
Group financial statements
Company financial statements
Other information
Our treasury affairs are managed
centrally and in accordance with our
Treasury Procedures Manual and Policy
Statement. Group Treasury’s role is to
manage liquidity, funding, investment
and our financial risk, including risk
from volatility in interest and (to a
lesser extent) currency rates and
counterparty credit risk. The Board
determines matters of treasury policy
and its approval is required for certain
treasury transactions. The Board has
established a Treasury Committee
to monitor treasury activities and to
facilitate timely responses to changes
in market conditions when necessary.
Our strategy is to access a broad range
of sources of finance to obtain both
the quantum required and lowest cost
compatible with the need for continued
availability. Our principal operating
subsidiary, Severn Trent Water, is a
long-term business characterised by
multi-year investment programmes.
Our strategic funding objectives reflect
this and the liquidity position and
availability of committed funding are
essential to meeting our objectives
and obligations. We therefore aim for
a balance of long-term funding and
commitment of funds across a range
of funding sources at the best possible
economic cost. The Group also seeks
to maintain an investment grade credit
rating and a flexible and sustainable
balance sheet structure.
We use financial derivatives solely to
manage risks associated with our normal
business activities. We do not hold or
issue derivative financial instruments for
financial trading.
Except for debt raised in foreign currency,
which is fully hedged, our business does
not involve significant exposure to foreign
exchange transactions.
The Group issues notes in foreign
currency under its EMTN programme and
uses cross currency swaps to convert
the proceeds to sterling. The effect
of these swaps is that interest and
principal payments on the borrowings are
denominated in sterling and hence the
currency risk is eliminated. The foreign
currency notes and the cross currency
swaps are recorded in the balance sheet
at their fair values and the changes in
fair values are taken to gains/(losses)
on financial instruments in the income
statement. Since the terms of the swaps
closely match those of the underlying
notes, such changes tend to be broadly
equal and opposite.
Severn Trent Plc Annual Report and Accounts 2019
Pensions
£(600)m
£(550)m
£(500)m
£(450)m
(519.8)
(0.2)
(9.6)
(2.3)
(13.8)
57.9
34.9
(452.9)
£(400)m
At 1 April
2018
Current
service
costs
Exceptional
past
service costs
Scheme
administration
costs
Net
interest
cost
Acturial
(losses)/gains
Contributions
from
sponsoring
employers
At 31 March
2019
Pensions
We have three defined benefit pensions
arrangements, two from Severn Trent
and one from Dee Valley Water.
The Severn Trent schemes are closed
to future accrual.
The most recent formal actuarial
valuations for the Severn Trent schemes
(‘the Schemes’) were completed as at
31 March 2016. The agreement reached
with the Trustee for the Severn Trent
Pension Scheme (‘STPS’), which is by far
the largest of the schemes, included:
• Inflation-linked payments of
£15 million per annum through an
asset-backed funding arrangement,
potentially continuing to 31 March
2031, although these contributions
will cease earlier should a subsequent
valuation of the STPS show that these
contributions are no longer needed;
• Payments under another asset-backed
funding arrangement of £8.2 million
per annum to 31 March 2032; and
• A deficit reduction payment of
£10 million for each of the three
financial years ending 31 March 2019.
In addition to these payments, the
Company will directly pay the annual
Pension Protection Fund levy incurred by
the STPS (£1.4 million in 2018/19).
The next formal actuarial valuations of
the Schemes are currently underway.
The Schemes have entered into additional
hedging arrangements to reduce the
impact of fluctuations in interest rates
and inflation on the Schemes’ liabilities
without adversely impacting the expected
return from the Schemes’ assets.
Hafren Dyfrdwy participates in the
Dee Valley Water Limited Section of
the Water Companies Pension Scheme
(‘the Section’). The Section funds are
administered by trustees and are held
separately from the assets of the Group.
The Section is closed to new entrants.
The most recent formal actuarial
valuation of the Section was completed
as at 31 March 2017 and as a result
deficit reduction contributions to the
Section ceased.
On an IAS 19 basis, the net position
(before deferred tax) of all of the
Group’s defined benefit pension
schemes was a deficit of £452.9 million
(2018: £519.8 million). To calculate the
pension deficit for accounting purposes,
we are required to use corporate bond
yields as the basis for the discount rate
of our long-term liabilities, irrespective
of the nature of the scheme’s assets or
their expected returns.
On an IAS 19 basis, the funding level has
improved to 84% (31 March 2018: 82%).
Accounting policies and
presentation of the financial
statements
Our Group financial statements
are prepared in accordance with
International Financial Reporting
Standards that have been endorsed
by the European Union. The Company
financial statements are prepared in
accordance with FRS 101.
53
Strategic report
Risk management
Our
approach
to risk
Risk is all about uncertainty.
We recognise that uncertainty can
manifest itself as both negative
and positive impacts. Our goal is to
minimise the threats and maximise
the opportunities for the benefit of our
customers, shareholders, employees,
supply partners and the environment.
The Board has overall accountability
for ensuring that risk is effectively
managed across the Group. The Board’s
mandate includes defining risk appetite
and monitoring risk exposure to ensure
significant risks are aligned with the
overall strategy of the Group.
On behalf of the Board, the Audit
Committee assesses the effectiveness of
the Group’s Enterprise Risk Management
(‘ERM’) process and internal controls to
identify, assess, mitigate and manage
risk. Additional information is set out in
the Audit Committee report on page 91.
The Executive Committee reviews
strategic objectives and assesses the
level of risk taken in achieving these
objectives. This ‘top down’ risk process
helps to ensure the ‘bottom up’ ERM
process, described below, is aligned to
current strategy and objectives.
The management of risk is embedded
in our everyday business activities.
Across the Group, we manage
risks within the overall Governance
Framework which includes clear
accountabilities, delegated authority
limits and reward policies. These are
designed to provide employees with
a holistic view of effective
risk management.
Within Severn Trent Water and Hafren
Dyfrdwy, our approach to risk reflects
our status as a regulated utility providing
essential services and operating as part
of the Critical National Infrastructure for
the UK. The nature of these businesses
is such that there are some significant
inherent risks. We have a strong control
framework in place to enable us to
understand and manage these risks
in accordance with our risk tolerance
and appetite.
In our non-regulated businesses we
take a more commercial approach
to risk. In providing products and
services for clients who operate in
regulated environments, we take a
similar approach to risk as in our own
regulated business.
The principal risks facing the Company
are illustrated on pages 56 to 61.
Our Enterprise Risk
Management process
Risk appetite
The Board keeps the relationship
between our strategic ambitions
and the management of risk under
continual review.
The ERM process establishes target
risk positions for each of our significant
risks. The Board formally discusses
the progress towards this position and
the mitigating actions being undertaken
every six months.
We use an established ERM process
across the Group to assess and manage
our significant risks. The process is
controlled by the central ERM team and
underpinned by standardised tools and
methodology to ensure consistency.
Financial risks
Like all businesses, we plan future
funding in line with business need.
This is part of our normal business
planning process.
The Board receives regular updates
relating to funding, solvency and liquidity
matters through the Treasury Committee
so we can respond quickly to any
changes in our ability to secure financing
(see Principal Risk 10). The Pension
Fund Trustees and Company regularly
monitor our pension deficit, with advice
from investment managers and actuarial
advisers. An annual pension fund review
paper is tabled to the Board, updating
them on fund performance and proposed
initiatives to manage down pension
liabilities and further balance pension
risks (see Principal Risk 9).
The ERM process and relevant risk
assessments are factored into the
‘stress testing’ to assess the Group’s
prospects as part of our Long Term
Viability Statement.
Sustainability risks
Sustainability risks are treated in the
same way as all our other company risks,
captured at a local level by responsible
teams and managed centrally through
our established ERM process. By the
nature of what we do, several of our
principal risks have a sustainability
focus, and we monitor our social and
environmental impacts with the same
rigour as our broader performance.
ERM champions and co-ordinators
operate throughout the business,
with support and challenge from the
ERM team, continually identifying
and assessing risks in their business
units and reporting on a quarterly
basis. Criteria are used to consider the
likelihood of occurrence and potential
financial and reputational impacts.
The potential causes and subsequent
impact of the risks are documented
to enable mitigating controls to be
assessed. This assessment allows
us to put in place effective strategies
to remediate defective controls or
implement additional controls.
Business unit information is combined to
form a consolidated view of risk across
the Group – with risks being prioritised.
Our significant risks form our Group risk
profile which is reported to the Executive
Committee for review and challenge.
This is reported to the Audit Committee
and Board on a six monthly basis.
The report provides an assessment
of the effectiveness of controls over
each risk and an action plan to improve
controls where necessary.
To further enhance our ERM
information, we report ‘risk flightpaths’.
These demonstrate the level of risk the
Group faces and the timeline for the key
risk mitigation steps to manage the risk
to the target position. The flightpaths
help to facilitate a more thorough review
of the target risk positions, consider risk
appetite and assess whether actions are
on target with the correct prioritisation
in place.
In addition, individual risks and specific
risk topics are also discussed by the
Board during the year.
54
Severn Trent Plc Annual Report and Accounts 2019
Emerging risks
Emerging
risks
We define emerging risks as
upcoming events which present
uncertainty but are difficult to
assess at the current stage.
Emerging risks have the potential to
increase in significance and affect the
performance of the Group and, as such,
are continually monitored through our
existing ERM processes comprising:
ERM co-ordinators, ERM champions
and risk owners and cross functional
workshops that operate at all levels
of the organisation. We also use tools
such as horizon scanning and PESTLE
analysis. The outputs of this process
are reported to the Audit Committee
and Board through our emerging risk
horizon map.
>
Strategic report
Governance
Group financial statements
Company financial statements
Other information
Our ERM process ensures emerging
risks are identified and aids the Audit
Committee and Board’s assessment
of whether the Group is adequately
prepared for the potential opportunities
and threats they present. The process
enables new and changing risks to be
identified at an early stage – so we can
analyse them thoroughly and assess
potential exposure.
We closely monitor emerging risks and
with time they may become fully fledged
ERM risks or be incorporated into
existing ERM risks (as potential causes)
as we learn more. Emerging risks may
also be superseded by other risks or
cease to be relevant as the internal
and external environment in which
we operate evolves. A non-exhaustive
list of some current emerging risks of
relevance to the Group are set out below.
Title
Detail
Area / Factor
Time Horizon
Short
Medium
Long
Macroeconomics
Increased macroeconomic
uncertainty post Brexit.
Economic
Compliance
The challenge of compliance in a more
complex, disaggregated regulatory
framework for AMP7 and beyond.
Legal & Regulatory
Automation,
robotics and AI
Opportunity for increased efficiency
through use of automation, robotics
and artificial intelligence.
Technological
Water industry
structure
Increasing social and political pressure
on the structure of the water industry.
Political & Social
Micro
plastics
HS2
Skills gap and
labour shortage
Rising energy costs
Understanding and addressing the
impact of micro plastics – including on
natural resources and customers.
Health, Safety &
Environmental
Direct impact on operational sites along
the proposed route and the indirect impact
on labour availability in the area.
Shortage of STEM expertise within the
labour market and future talent pipelines. We
are addressing this through our new Training
Academy. Read more on page 28.
Opportunity to increase renewable energy
generation and efficiency as technology
develops. Read more on our investment in
renewable energy technology on page 46.
Operational
Operational
Technological
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Principal risks
The Directors have carried out a robust assessment of the principal risks facing the Company, including those that would threaten
its business model, future performance, solvency or liquidity. These have been categorised across:
• Customer perception;
• Legal, regulatory and political environment;
• Operations, assets and people; and
• Financial risks.
For each risk we state what it means for us and what we are doing to manage it.
Customer perception
1
What is the risk?
We may be unable to improve and
maintain our levels of customer
service sufficiently to deliver what
our customers tell us they want.
Which part of Severn Trent
is affected?
Regulated Water and Waste Water businesses
Link to How We’re Achieving
our Strategy
Embed customers at the heart of all we do
Link to our Values
We put our customers first
We are passionate about what we do
We act with integrity
ODIs
24-27
What does it mean for us?
We are a regulated utility providing essential services to our customers. We recognise that our
customers increasingly expect more from us and demand an improved and more consistent
experience. As other industries improve their levels of service, the bar continues to be raised.
Failure to deliver the service that customers expect will lead to customer dissatisfaction.
This may result in financial penalties under Ofwat’s Service Incentive Mechanism (SIM) in AMP6,
and C-MeX in AMP7, and associated ODI outturn.
What are we doing to manage the risk?
Understanding what our customers want is key to managing this risk. Our PR19 Severn Trent
plan was shaped by consulting with 32,000 customers, evaluating 24,000 complaints and
considered 1.9 million customer views. As one of only three companies to be fast-tracked we see
this as a firm endorsement of our customer-focused approach.
We recognise that our performance on SIM has not been where we would have wanted. Work is
now underway to prepare for Ofwat’s new AMP7 customer measure of performance (‘C-MeX’),
which will be partly based on customer contact, as with SIM, and partly on customer perception
which is a much wider measure. We are pleased to again be in the top quartile of water
companies in England in the UK Customer Service Index, especially as this is an element of the
forthcoming C-Mex measure.
The Retail Upper Quartile (‘UQ’) programme continues to deliver a number of initiatives focused
on customer experience. Future initiatives include ‘Customer First’ interventions and Robotics
Process Automation. Customers continue to tell us they are delighted when we are able to
complete issues for them at Point of Contact and we will continue the work to improve our Point
of Contact resolution further (with a large focus in metering) to improve the overall experience.
We set up Tap Chat during the year. This new online community panel gives us feedback
about how we’re doing and, more importantly, how we can do even better. With 15,000 active
participants, representing all walks of life and areas across our region, Tap Chat played an
important role in refining our PR19 business plan and provides ongoing engagement with
our customers.
More than 1.9 million customers are now signed up to our online offerings and, during the last
year, our web self-serve platform handled more than 1.6 million transactions. And the hard work
of our customer communication team was recognised by a Silver Award at the European Contact
Centre and Customer Service Awards.
Movement in Net Risk Exposure
Key:
Increase in net risk exposure
No change in net risk exposure
Decrease in net risk exposure
56
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Governance
Group financial statements
Company financial statements
Other information
Legal, regulatory and political environment
2
3
What is the risk?
We may be unable to
effectively anticipate
and/or influence future
developments in the UK
water industry resulting
in our business plans
becoming unsustainable.
Which part of Severn Trent
is affected?
Regulated Water and Waste
Water businesses
Link to How We’re Achieving
our Strategy
Change the market for the better
Investing responsibly for
sustainable growth
ODIs
n/a
What does it mean for us?
The regulated business operates in a highly regulated environment. Whilst we are broadly content with
the direction of changes proposed for our industry, there remains a risk that additional future changes
could have a significant impact on Severn Trent. The renationalisation of the water industry continues
to be a central policy of the Opposition and therefore remains a possibility in the event of a change of
Government. In the event of renationalisation, there is a possibility that the Group’s regulated businesses
(Severn Trent Water and Hafren Dyfrdwy) are acquired at below the value currently implied in Severn
Trent Plc’s share price.
What are we doing to manage the risk?
With the successful submission of our PR19 Severn Trent Plan we now have more certainty about the next
five year AMP period running from 2020-25.
Severn Trent has always contributed to the debate about our industry’s future. We will continue to be
an active participant in these conversations, so we can help shape thinking about how to best serve our
customers in the future.
We specifically continue to engage with the Government, MPs, the Welsh Government, regulators and
other stakeholders about the future shape and direction of the water sector. The renationalisation of the
water industry remains a possibility in the event of a change of Government, and any associated changes
in Government policy may fundamentally impact our ability to deliver the Group’s strategic objectives,
impacting shareholder value. Our aim is to ensure the water sector in England and Wales continues to
deliver a world class service for customers, is able to invest for the future and maximises the benefits to
wider society all stakeholders through the social and environmental benefits the current model allows us
to deliver. We seek to minimise potential risk and maximise opportunities through regular communication
and robust scenario planning as Government policy evolves.
Creating our Welsh business Hafren Dyfrdwy has aligned our interests around the England-Wales border
along national boundaries, with all customers in Wales now being served by the new business – bringing
clarity to the water market in the region.
Movement in Net Risk Exposure
What does it mean for us?
Our policies and processes must reflect the current legal and regulatory environment and all relevant
employees must be kept aware of new requirements. The Group, as a whole, may face censure for non-
compliance in an individual Group company or a specific region in which we operate.
What are we doing to manage the risk?
We have established governance and control frameworks that we openly publish to provide transparency.
Our engagement with customers and stakeholders, policies, internal controls, guidance and training
ensure our ongoing compliance with all applicable laws and regulations including Competition Law for
the operation of separate Wholesale and Retail business and between our Group businesses.
We regularly review our control frameworks to take account of changes to legislation, regulation and our
business. This year we have updated to include the new boundaries of Severn Trent and Hafren Dyfrdwy.
Ensuring compliance with the General Data Protection Regulation (‘GDPR’) has also been a key area of
focus since they came into effect on 25 May 2018.
Changes to the legal and regulatory environment are captured as ‘emerging risks’ through our ERM
process with the necessary owners and actions identified to ensure compliance when the changes
come into effect. More detail on our emerging risks can be found on page 55. Our external legal advisers
also provide us with horizon scanning reviews of upcoming legislation that may affect the Group.
This is considered by our internal legal team, and any applicable upcoming changes are reported to the
Executive Committee and Board with communication across the business as required.
Movement in Net Risk Exposure
What is the risk?
The regulatory landscape
is complex and subject to
ongoing change. There is a
risk that processes may fail
or that our processes may
not effectively keep pace
with changes in legislation
leading to the risk of non-
compliance.
Which part of Severn Trent
is affected?
Group-wide
Link to How We’re Achieving
our Strategy
Drive operational excellence and
continuous innovation
Change the market for the better
Investing responsibly for
sustainable growth
Link to our Values
We act with integrity
We protect our environment
ODIs
1-4, 19-23, 30-43
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Principal risks
continued
Operations, assets and people
4
What is the risk?
We may experience loss of
data or interruptions to our
key business systems as
a result of cyber threats.
Which part of Severn Trent
is affected?
Group-wide
Link to How We’re Achieving
our Strategy
Embed customers at the heart of all we do
Drive operational excellence and
continuous innovation
Link to our Values
We put our customers first
ODIs
1-4, 5-18, 19-23, 24-27
5
What is the risk?
We may fail to meet our regulatory
targets including targets from
Ofwat in relation to operational
performance of our assets
resulting in regulatory penalties.
Which part of Severn Trent
is affected?
Regulated Water and Waste Water businesses
Link to How We’re Achieving
our Strategy
Embed customers at the heart of all we do
Drive operational excellence and
continuous innovation
Investing responsibly for sustainable growth
Link to our Values
We put our customers first
We are passionate about what we do
We protect our environment
ODIs
1-45
Key:
Increase in net risk exposure
No change in net risk exposure
Decrease in net risk exposure
58
What does it mean for us?
The risks arising from loss of one or more of our major systems or corruption of data held
in those systems could have far reaching effects on our business. We have recognised
the increasing threats posed by the possibility of cyber attacks on our systems and data.
Whilst this threat can never be eliminated and will continue to evolve, we are focused on the need
to maintain effective mitigation.
What are we doing to manage the risk?
We continue to commit significant resources and financial investment to maintain the integrity
and security of our assets and data. We follow guidance from the National Cyber Security Centre
and have defence through multiple layers of software and processes including web gateways,
filtering, firewalls, intrusion and advanced threat detection. We have strengthened our security
and network operations capability this year and have improved the controls around third party
access to our systems and data. We have reviewed our cyber risk methodology and are using
this to prioritise future investment to ensure that we protect ourselves in line with the General
Data Protection Regulation (‘GDPR’), Network and Information Systems Regulation and Payment
Card Industry Data Security Standard best practices. We have also participated in a number of
internal cyber security incident exercises to test our response capability to cyber attacks.
John Coghlan is our designated Non-Executive Director in respect of cyber risk.
Despite the enhancement of our defence during the year, considering current cyber threat levels
we have recognised an overall increase in the net risk exposure.
Movement in Net Risk Exposure
What does it mean for us?
If we are unable to meet operational performance targets, we may be subjected to significant
regulatory penalties within the current price review period, or applied to the next price review.
Regulatory targets apply to all of our water treatment, distribution, sewerage and sewage
treatment assets. Measures are in place in relation to water quality, continuous supplies,
sewer flooding, sewer collapses and pollution events.
What are we doing to manage the risk?
Our strong wastewater performance has continued and we have made good progress on water
quality, but further work is required to improve our performance for supply interruptions
and leakage.
We are starting to see improvement in supply interruptions through our ‘Prevent, Restore,
Repair’ strategy which focuses on preventing asset failure where possible, and restoring
supply at speed if this happens. On leakage, we have introduced innovative ways of finding leaks
faster and fixing them more efficiently, and we are pleased that we have started to see some
encouraging results.
We use leading measures on our comm cells and performance meetings to track delivery
against customer ODIs and performance commitments so that we can intervene in a timely
fashion if performance is drifting.
Movement in Net Risk Exposure
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Governance
Group financial statements
Company financial statements
Other information
6
What is the risk?
Failure of certain key assets
or processes may result
in an inability to provide a
continuous supply of clean
water and safely take waste
water away within our area.
Which part of Severn Trent
is affected?
Group-wide
Link to How We’re Achieving
our Strategy
Embed customers at the heart of all
we do
Drive operational excellence and
continuous innovation
Investing responsibly for
sustained growth
Link to our Values
We put our customers first
We are passionate about what we do
ODIs
1-4, 5-18, 19-23
What does it mean for us?
Some of our assets are critical to the provision of water to large populations for which we require an
alternative means of supply.
Examples of risk include the failure of one of our reservoirs or water treatment works. These assets
are regularly inspected and maintained and our assessment of the overall condition of these assets
is good.
Other examples are our IT, telephony systems and remote monitoring systems which are also key to
our operations.
What are we doing to manage the risk?
Our business plan for 2015-2020 includes considerable investment in our assets to improve the
resilience of our networks, reduce interruptions and improve the service that our customers receive.
There are areas where our performance is not as consistent as we would like and we are committed to
improving these.
We are continuing our Cleanest Water Plan which drives the delivery of our inspection, cleaning and
repair of storage tanks, increasing our capital maintenance interventions, optimising our operation and
maintenance tasks and formalising our processes, standards and operating procedures involved in
delivering clean water.
We have applied the learnings from the Freeze Thaw event in March 2018 and this informed our
preparations for the prolonged hot, dry summer – which saw a 22% increase in demand for water from
our customers at peak times. Several rural areas experienced intermittent supply interruptions and we
are investing across the network to avoid such issues in the future. Our response to failures in supply,
such as burst mains, has been greatly enhanced and we are now able to reach the site and initiate
recovery plans much quicker than in previous years.
We have a programme of work to improve the reliability of our major Water Treatment Works and to
return them to their design output capacity where they have not been in a condition to meet it.
In Nottinghamshire, we made great progress on a scheme to improve our service in Newark, where a
£60m programme will benefit 400 local homes and businesses. We’re installing 4 km of high volume
sewers to reduce flooding risk, as well as 10 km of new water network to improve water supply.
In addition to investing in resilience improvements to our network we also have assurance plans in
place to monitor, inspect and maintain our most critical assets and to ensure clean water is always
available to our customers and we will always be able to safely take their waste water away.
Movement in Net Risk Exposure
7
What is the risk?
Due to the nature of our
operations we could endanger
the health and safety of our
people, contractors and
members of the public as well
as negatively impact our local
and wider environment.
Which part of Severn Trent
is affected?
Group-wide
Link to How We’re Achieving
our Strategy
Drive operational excellence and
continuous innovation
Investing responsibly for sustained growth
Create an awesome place to work
Link to our Values
We protect our environment
We act with integrity
ODIs
30-41, 42-43
What does it mean for us?
The nature of our assets, operations and business are such that threats to the safety of our employees,
contractors, customers and the wider public exist. Operational failures or negligence could result in
damage to the environment.
We are responsible for a large estate of assets and have to secure these from unauthorised access to
ensure our operations are not impacted nor the safety of the public compromised.
What are we doing to manage the risk?
We have a well established Health, Safety and Wellbeing Framework to ensure all of our operations
and processes are conducted in compliance with Health and Safety legislation and in the interests of
the safety of our people and our contractors. Our Goal Zero policy clearly sets out our target that no
one should be injured or made unwell by what we do. We experienced no major safety incidents and no
fatalities in the last 12 months, but we did see an increase in Lost Time Incidents (‘LTI’s), mainly due to
slips, trips and falls. We have refreshed our strategy and have targeted interventions in the four main
hazard areas causing us most harm. More detail can be found on page 45.
There are a number of ODI commitments we have made to protect our local environment, including
the river water quality, pollution incidents, biodiversity improvements and environmental compliance.
In AMP6 we will be delivering our largest ever environmental programme. This programme is
supported by our customers who want to see us do more to improve river water quality. As part of the
Water Framework Directive we’re on track to improve at least 1,600 km of our rivers in AMP6 – and a
further 2,100 km in AMP7. This year we expect to receive a 3* Environmental Performance Assessment
status from the Environmental Agency.
We recognise the impact our operations have on the wider environment and we want to reduce our
carbon footprint by seeking lower carbon ways of operating our business, driving energy efficiency
and generating renewable energy. We’ve made excellent progress against our target of generating the
equivalent of 50% of our own energy requirements, with the completion of a Thermal Hydrolysis Plant at
our Minworth waste water site during the year. During the year we were re-certified by the Carbon Trust
– the tenth consecutive year we have achieved this standard. This verifies that we have sound carbon
management processes in place and are reducing carbon emissions year-on-year. More details can be
found in our Corporate Responsibility Report on page 94.
Movement in Net Risk Exposure
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Strategic report
Principal risks
continued
8
What is the risk?
We are unable to deal with
the impact of extreme and
unpredictable weather events on
our assets and infrastructure and/
or are unable to successfully plan
for future water resource supply
and demand due to climate change.
Which part of Severn Trent
is affected?
Group-wide
Link to How We’re Achieving
our Strategy
Drive operational excellence and
continuous innovation
Investing responsibly for sustained growth
Link to our Values
We protect our environment
ODIs
1-4, 5-18, 19-23, 42-43
What does it mean for us?
Climate change (hotter and drier summers, wetter winters and increased storminess) could
result in an inability to meet customer demand, lower river levels, decreased raw water quality,
flooding of our water or waste works, sewer capacity being exceeded and increased land
movement. Climate change could also be a contributing factor for principal risks 1, 5, 6 and 7
detailed above.
There are also some potential opportunities that climate change presents for us, including
aquifer recharge and increased biological treatment. It is important that we understand these
opportunities to maximise the benefits.
What are we doing to manage the risk?
Extreme Weather
We have applied the learnings from the Freeze Thaw event in March 2018 and the prolonged hot,
dry summer. See Principal Risk 6 above for further detail of our resilience improvements.
Our analysis for the National Flood Resilience Review (‘NFRR’), that was instigated by Defra
and the Cabinet Office after the flooding of winter 2015/16, identified our sites that could be at
risk from river or surface water flooding using a new higher standard called the ‘Extreme Flood
Outline’. This has informed our contingency plans and future investment plans.
Climate Change
Our climate change adaption report sets out our strategy for coping with future changes to
our climate.
Our draft Water Resources Management Plan for the next 25 years was consulted on through
2018. The plan includes a detailed assessment of climate change impact for our region and our
demand management and proposed new sources are designed to offset any supply risk resulting
from climate change. The final plan will be published in summer 2019.
We’re also taking a national perspective by working with other water companies to develop an
interconnector that can move water quickly from the wetter north to the drier south, enhancing
water resilience across the UK.
Our own impact and contribution to climate change cannot be ignored and, as outlined in
Principal Risk 7 above, there are a number of ways in which we are addressing our impact on
the environment.
Movement in Net Risk Exposure
Key:
Increase in net risk exposure
No change in net risk exposure
Decrease in net risk exposure
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Company financial statements
Other information
Financial risks
9
What is the risk?
Lower interest rates, higher
inflation or underperforming
equity markets may require
us to provide more funding
for our pension schemes.
Which part of Severn Trent
is affected?
Group-wide
Link to How We’re Achieving
our Strategy
Investing responsibly for sustained growth
What does it mean for us?
We already provide significant funding but could be called upon to provide more money to reduce
pension deficits in our Defined Benefit Schemes.
What are we doing to manage the risk?
Our IAS19 deficit has reduced from £520m as at 31 March 2018 by £67m to £453m as at 31 March
2019. The main pension scheme benefits from significant levels of interest rate, inflation and
equity hedging to reduce materially the impact on the scheme deficit from these risks. We are
currently in discussion with the scheme Trustees to agree the triennial actuarial valuations as at
31 March 2019 and resultant deficit repair payments for the next three years. These negotiations
may, in due course, also involve the Pension Regulator. Due to market conditions at 31 March
2016 (the date of the last triennial valuation) and 31 March 2019, these negotiations may result in
increased annual deficit repair payments.
Movement in Net Risk Exposure
10
What is the risk?
We are unable to fund the business
sufficiently in order to meet our
liabilities as they fall due.
What does it mean for us?
We must ensure sufficient liquidity is available to meet our near-term financial commitments.
We have a significant funding requirement in AMP6, to fund our investment programme and
refinance maturing debt. This is a well-controlled risk, but it is important that we maintain these
high standards to mitigate this risk.
Which part of Severn Trent
is affected?
Group-wide
Link to How We’re Achieving
our Strategy
Investing responsibly for sustained growth
What are we doing to manage the risk?
We have a marked improvement against this risk exposure as our liquidity position has increased
materially. Due to the current political and economic landscape we have increased our available
liquidity to a total of 29 months. We have been active in the Euro Medium Term Note (‘EMTN’)
market, increased our committed bank facilities and have accessed the US Private Placement
market and GBP public bond market this year. This demonstrates we are able to replace the
European Investment Bank as a source of financing caused by the UK’s planned departure from
the European Union.
See our Viability statement on pages 62 to 63.
Movement in Net Risk Exposure
Brexit Statement
At the time of writing, the terms of the
UK’s departure from the EU (‘Brexit’)
remain uncertain. Brexit does not
give rise to a new principal risk for
the Group. However, it does have the
potential to impact risks in other areas
of our operations, such as supply chain,
interest rates, availability of funding,
regulatory changes and uncertainty for
the domestic economy.
Our preparations for a no-deal Brexit
are well advanced and include a Brexit
Steering Committee to oversee the
contingency and scenario planning
necessary to operate effectively if the
UK leaves the EU without transition
arrangements. The Committee
covers: Incident Management,
People, Procurement, Security and
Resilience, Logistics, Communications,
Finance and Capital Delivery. We have
been actively engaged with a Water
UK coordinated group called the
Operations Strategy Group (‘OSG’) at
an executive level, focusing on industry
preparedness and industry-wide
testing of response plans for a no-deal
scenario. We’re also working with a
number of Local Resilience Forums to
test our approach and plans. We are
confident that we are well prepared
for the UK’s departure from the EU
and specifically the risks associated
with no-deal. The most significant
risk identified is associated with the
availability of chemicals imported into
the UK. We identified this at an early
stage and have ensured we have a
robust process for maintaining stock
levels. This has also been a key focus
for the OSG, which accordingly has
worked with suppliers to increase stock
levels of chemicals across the UK.
The Government and other industry
regulators have been kept informed
of preparations throughout. We have
also increased stock for critical spare
parts, where a potential risk has
been highlighted, by working with our
supply chain.
Progress in the Brexit negotiations will
continue to be monitored and the risks
and uncertainties will be managed
through our existing ERM process.
Severn Trent Plc Annual Report and Accounts 2019
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Viability statement
Assessment
of current
position and
long-term
prospects
The Directors’ assessment of the
Group’s current financial position is
set out in the Chief Financial Officer’s
review on pages 48 to 53.
The Group’s principal operating subsidiary
is Severn Trent Water, which is a regulated
long-term business characterised by
multi-year investment programmes and
stable revenues. The water industry in
England and Wales is currently subject to
economic regulation rather than market
competition, and Ofwat, the economic
regulator, has a statutory obligation to
secure that water companies can (in
particular through securing reasonable
returns on their capital) finance the
proper carrying out of their statutory
functions. Ofwat meets this obligation
by setting price controls for five year
Asset Management Periods (‘AMPs’).
This mechanism reduces the potential for
variability in revenues from the regulated
business. The current AMP runs until
March 2020 and Ofwat has published
its draft determination of price controls
for Severn Trent Water for the AMP
period 2020-2025 (‘AMP7’). Severn Trent
Water has made significant progress
in developing its plans to deliver the
operational and financial performance set
out in the draft determination. Ofwat will
publish its Final Determination for AMP7
in December 2019. We do not expect
this to be materially different from the
draft determination.
When considering the Group’s prospects
beyond 2025, it is necessary to make
assumptions about the price review
process for the period 2025–2030
(‘PR24’), which will take place in 2024,
and has not yet been specified. In making
this assessment we have taken
account of:
• Ofwat’s statutory duty to secure that
companies can finance the proper
carrying out of their functions;
• Severn Trent Water’s financial
structure, which is close to the Ofwat
notional capital structure and our plan
is to retain this; and
• Severn Trent Water’s progress in
developing plans for AMP7, the
successful execution of which would
deliver benefits to all stakeholders and
financial incentives that would help to
improve our financial resilience in the
period beyond 2025.
The Group has significant investment
programmes that are largely funded
through access to debt markets.
The Group’s strategic funding objectives
reflect the long-term nature of the Severn
Trent Water business and the Group seeks
to obtain a balance of secure long-term
funding at the best possible economic
cost. The Group’s Treasury Policy requires
that it maintains sufficient liquidity to
cover cash flow requirements for a rolling
period of at least 18 months in order to
mitigate the risk of restricted access
to capital markets. The Group’s debt
maturity profile is actively managed by
the Group Treasury department to spread
the timing of refinancing requirements
and to enable such requirements to
be met under most market conditions.
The weighted average maturity of debt at
the balance sheet date was 14 years.
The Group has an established process
to assess its prospects. The Board
undertakes a detailed assessment of the
Group’s strategy on an annual basis and
the output from this assessment sets the
framework for the Group’s medium-term
plan, which is updated annually.
The Group’s medium-term plan
assesses its prospects and considers
the potential impacts of the principal
risks and uncertainties. Stress tests are
performed to assess the potential impact
of combinations of those risks and
uncertainties. The plan also considers
mitigating actions that the Group might
take to reduce the impact of such
risks and uncertainties and the likely
effectiveness of those mitigating actions.
Period of assessment
The Directors considered a number of
factors in determining the period to be
covered by the assessment. The long-term
nature of the Group’s principal business,
together with relatively stable revenues
and a model of economic regulation that
places a duty on the regulator to secure
that water companies can finance the
proper carrying out of their functions,
support a longer period of assessment.
However, the changing nature of
regulation of the water industry
increases the uncertainty that is inherent
in the Group’s financial projections.
The Group has an established planning
and forecasting process and the
Directors consider that the assessment
of the Group’s prospects is more reliable
if it is based on an established process.
The Group’s latest medium-term plan
extends in detail to the end of the next
AMP period in 2025 with less detailed
projections looking beyond this.
A longer period of assessment
introduces greater uncertainty
because the variability of potential
outcomes increases as the period
considered extends.
Bearing in mind the long-term nature
of the Group’s business; the enduring
demand for its services; the nature of the
Group’s established planning process
and the changing nature of the regulation
of the water industry in England and
Wales, the Directors have determined
that seven years is an appropriate
period over which to assess the Group’s
prospects and make its viability
statement this year.
Assessment of viability
In assessing its future prospects, the
Group has considered the potential
effect of risks and uncertainties that
could have a significant financial impact
under severe but plausible scenarios.
The risks and uncertainties considered
were identified in the Group’s ERM
process, which is described on page 54,
and from the key assumptions in the
financial model. The scenarios tested
are described in the table to the right.
The Group has significant funding
requirements to refinance existing debt
that falls due for repayment during the
period under review and to fund the
Group’s capital programme. Under all
scenarios considered the Group would
remain solvent and have access to
sufficient funds in normal market
conditions. The Group’s Treasury Policy
requires that it retains sufficient liquidity
to meet its forecast obligations, including
debt repayments for the next 18 months.
The Group’s business plans are based
on the current regulatory framework
and do not take into account any changes
that might arise if a future Government
implemented a policy of renationalisation
of the water sector.
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Group financial statements
Company financial statements
Other information
Potential mitigating actions
Discuss impact on debt covenants with lenders
and seek a temporary waiver if necessary.
Consider use of hybrid debt instruments to
protect credit ratings.
Consider a temporary reduction in dividends.
Identify and implement sustainable cost
savings and efficiencies.
Reduce working capital to support cash flow.
Scenario tested
1. An increase in the funding deficit of the Group’s defined benefit
pension schemes
Related principal risk
Risk 9: Increased funding
for pension schemes
The planned funding for the Group’s defined benefit pension
arrangements is based on current assumptions for future inflation,
asset returns and members’ longevity. Outcomes different from
these might result in additional cash contributions being required
during the period under consideration. Contributions are reviewed
and agreed with the Scheme trustee on a triennial basis with the
next valuation of the main scheme based on the funding position as
at 31 March 2019.
2. STW experiences a severe climate event, operational failure or
other exceptional event with a very significant impact
The Group’s ERM process has identified a number of risks
including extreme weather events, failure of key assets and
cyber attacks that might have a significant impact on the Group’s
operational and financial performance.
3. A reduction in inflation or increase in interest rates for part of
the period under consideration
Severn Trent Water’s revenues are linked to inflation. Low or
negative inflation tends to adversely impact profits and cash flows
in increases in costs exceed increases in revenue.
Higher costs of debt would adversely impact the Group’s profits,
cash flows and credit metrics.
4. STW underperforms against its performance commitments
Severn Trent Water operates under a regulatory model which
encourages companies to deliver what customers want using
performance related rewards and penalties. Failure to deliver
performance at the committed level can lead to significant penalties.
5. STW incurs higher costs than planned that are not funded
Significant overspending could result in a deterioration in financial
metrics and performance, which might adversely impact the
Group’s solvency.
6. A combination of scenarios 2,3 and 4
See above
The combined scenario represents a situation where several of the
severe but plausible scenarios occur simultaneously.
In making its assessment the Board has
made the following key assumptions:
• Any period in which the Group is
unable to access capital markets to
raise finance during the period under
review will be shorter than 18 months.
• There is no renationalisation of
the water sector in the period
under consideration.
On this basis, the stress tests indicated
that none of these scenarios, including
the combined scenario, would result
in an impact to the Group’s expected
liquidity, solvency or debt covenants that
could not be addressed by mitigating
actions and hence are not considered
threats to the Group’s viability.
Governance and assurance
The Board reviews and approves the
medium-term plan on which this viability
statement is based. The Board also
considers the period over which the
assessment of prospects and viability
statement should be made. The Audit
Committee supports the Board in
performing this review. Details of the
Audit Committee’s activity in relation to
the Viability Statement are set out in the
Audit Committee report on page 85.
This statement is subject to review by
Deloitte, our external auditor. Their audit
report is set out on page 129.
Risk 4: Cyber security
Risk 6: Failure of key assets
Risk 7: Health and safety
and environmental impact
Risk 8: Impact of extreme
weather/climate change
N/A – key assumption in
financial model
Reduce discretionary expenditure to cover
any extra costs resulting from the event.
Consider use of hybrid debt instruments to
protect credit ratings.
Consider a temporary reduction in dividends.
Reduce discretionary expenditure in the
short term.
Reduce working capital to support cash flow.
Consider a temporary reduction in dividends.
Risk 1: Failure to deliver
what our customers want
Risk 2: Changes in the
regulatory environment for
the UK water industry
Reduce discretionary expenditure to cover
any extra costs resulting from penalties.
Discuss the impact on debt covenants with
lenders and seek a temporary waiver if
necessary.
Reduce discretionary expenditure to cover
any extra costs resulting from penalties.
In the medium-term implement a cost
reduction programme to deliver sustainable
cost savings and efficiencies to bring costs
back in line with regulated allowances.
Discuss impact on debt covenants with
lenders and seek a temporary waiver if
necessary.
Consider a temporary reduction in dividends.
The same mitigating actions would be
available to the Group as above, but their
application would be deeper.
the Company’s current position and
principal risks.
Based on that assessment, the Directors
have a reasonable expectation that the
Company will be able to continue in
operation and meet its liabilities as they
fall due over the period to 31 March 2026.
The Strategic report has been approved
by the Board.
By order of the Board
Assessment of viability
The Directors have assessed the viability
of the Company over a seven year period
to March 2026, taking into account
Bronagh Kennedy
Group General Counsel and
Company Secretary
20 May 2019
Severn Trent Plc Annual Report and Accounts 2019
63
Governance
Governance
Chairman’s
introduction
to governance
Andrew Duff
Chairman
Board Focus 2018/19
5
1
4
3
1.
Finance & Risk
(Specific Finance items and CFO’s report)
2.
Strategy
(Items for discussion/approval)
3.
Governance
(Governance items, Company Secretary’s report,
and Committee reports)
4.
Performance Review
(Standing items – excluding CFO’s report)
5.
Other
(Procedural Business)
TOTAL (Mins)
2
33%
20%
16%
25%
6%
100%
Documents available at severntrent.com
Severn Trent Plc Articles of Association
Matters Reserved to the Board
Non-Executive Director Letters
of Appointment
Terms of Reference for Board Committees
Board Diversity Policy Statement
Tax Strategy and Tax Report
Group Conflicts of Interest Policy
Non-Audit Services Policy
Dear Shareholder
I am pleased to introduce our
Governance report for 2019, on behalf
of your Board and in accordance with
the 2016 UK Corporate Governance
Code (the ‘Code’). This report outlines
how we have ensured that best practice
and effective corporate governance
procedures are in place to help support
the creation of long-term value for the
mutual benefit of all of our stakeholders.
As highlighted in my Chairman’s
statement on page 16, this has been an
exceptionally busy period for the Board,
and specifically the Audit Committee,
with a significant amount of time being
spent finalising our PR19 business
plans. I would like to convey the Board’s
thanks to John Coghlan for his continued
dedication and support to the Board as
Chairman of the Audit Committee during
this time.
The year saw continued evolution of our
corporate governance arrangements,
with time being spent refining our
processes and procedures in readiness
for implementation of the new 2018 Code,
which will apply to us next year.
To ensure the long-term success
of your business, Directors and the
companies they lead need to build and
maintain successful relationships with
a wide range of stakeholders, taking
account of and responding to their
views. These relationships will only
be successful and enduring if they are
based on respect, trust and mutual
benefit. Accordingly, we want to promote
a culture of integrity and openness,
which values diversity and is responsive
to the views of shareholders and
wider stakeholders.
The Board has also embraced Ofwat’s
principles for Board leadership,
transparency and governance with its
emphasis on the importance of strong
board leadership and the special
responsibilities attached to regulated
monopoly companies providing an
essential public service.
Company purpose and culture
The Board recognises the importance
of its role in setting the tone for Severn
Trent’s culture and making sure that
it is embedded throughout the Group.
Our Code of Conduct, ‘Doing the Right
Thing’, sets out clearly defined values
and standards of behaviour that we
expect from everyone who works for, and
with, Severn Trent.
More information about our company or
the Company’s purpose and culture can
be found on page 75.
As discussed on page 82, we are
committed to diversity and inclusion
in all its forms, and during the year
we were pleased to see the Company’s
progress continue to receive external
recognition. Severn Trent was
acknowledged as a role model by the
Women and Equalities Select Committee
on gender inclusion and recognised for
the female representation within our
Executive Committee and direct reports
team, being placed in the top four
among FTSE100 companies by the 2018
Hampton-Alexander Review.
Workforce engagement
Engaged people are the key to the
success of Severn Trent, which is why
one of our five key strategic goals is
to create an awesome place to work.
Your Board recognises the importance of
understanding the views of the workforce
and considers that our Employee Forum
is an excellent means of making sure
that views from across the organisation
are considered in Board discussions and
decision making. Additional details on
our workforce engagement activities can
be found on page 108.
Engagement with our
other stakeholders
Severn Trent’s success also depends
on your Board taking decisions that
deliver mutual benefit to our customers,
communities and shareholders.
While the Board meets with stakeholders
throughout the year, the AGM is a key
event which gives us the opportunity to
engage with you in person and answer
your questions on the performance of
your business.
Further details on how we have engaged
with all of our stakeholders over the year
can be found on page 73.
Board effectiveness
This year the Board undertook an internal
evaluation. The results of this review
can be found on page 77. I am pleased to
report that your Board, its Committees
and individual Directors continue to
operate effectively.
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Group financial statements
Company financial statements
Other information
UK Corporate Governance Code Compliance Statement
Compliance with the 2016 UK Corporate Governance Code (the ‘Code’)
In respect of the year ended 31 March 2019, Severn Trent Plc was subject to the
2016 Code (available from www.frc.org.uk). The Board is pleased to confirm that
Severn Trent Plc applied the principles and complied with all of the provisions of
the 2016 Code throughout the year.
Further information on compliance with the 2016 Code can be found as follows:
Leadership
The role of the Board
Division of responsibilities
The Chairman
Non-Executive Directors
Effectiveness
Composition of the Board
Commitment
Development
Information and support
Evaluation
Re-election
Accountability
Financial and business reporting
Risk management and internal control
Audit Committee and auditors
Remuneration
The level and components of remuneration
Procedure
Relations with shareholders
Dialogue with shareholders
Constructive use of general meetings
66–71
66–84
85–92
97–122
73–74
Disclosure Guidance and Transparency Rules
We comply with the corporate governance statement requirements pursuant to the
FCA’s Disclosure Guidance and Transparency Rules by virtue of the information
included in this Governance section of the Annual Report together with information
contained in the Information for shareholders section on page 199.
Governance of subsidiaries
The membership of the Board of the listed Company, Severn Trent Plc, is the
same as that of Severn Trent Water Limited. This structure was implemented
in 2007 to make sure that the highest standards of corporate governance are
applied at the regulated subsidiary level and to foster greater visibility and
supervision by the Severn Trent Plc Board.
Severn Trent Water Limited complies with the Code, and Hafren Dyfrdwy
Cyfyngedig complies with the Code where it is practical to do so.
Severn Trent Water Limited and Hafren Dyfrdwy Cyfyngedig comply with Ofwat’s
principles of leadership, transparency and governance to ensure the highest
standards of governance.
A more detailed explanation of the Governance Framework and company
structures which apply to each of our regulated subsidiaries can be found
in their Annual Reports, available on their respective websites.
Abbreviated terms used throughout this governance report
Hafren Dyfrdwy
Severn Trent Water
Hafren Dyfrdwy Cyfyngedig
Severn Trent Water Limited
Looking ahead
Maintaining the highest standards
of corporate governance across the
Group is integral to the delivery of our
strategy, and we remain focused on
creating sustainable long-term value
for the mutual benefit of our customers,
communities and shareholders.
In July 2018 the FRC published the 2018
Code, which will apply to our financial
year ending 31 March 2020. As you will
see within this report, the Board has
carefully considered the 2018 Code and
implemented many of the new principles
earlier than required. This will allow
new processes and procedures to fully
embed ahead of our 2020 Annual Report
and Accounts.
Board succession
The Board and the Nominations
Committee have fully considered Board
succession during the course of the year
to ensure that the Board has the right
mix of skills and experience, as well as
the capability to provide constructive
challenge and promote diversity.
Additional detail can be found within
the Nominations Committee report on
page 84.
As mentioned in my Chairman’s
statement on page 16, I believe this is the
right moment to step down and allow a
new Chair to lead the Board into the next
phase for Severn Trent. The Nominations
Committee, led by Senior Independent
Director Kevin Beeston, is overseeing
the process ahead of making a formal
recommendation to the Board.
The Nominations Committee is in the
initial stages of succession planning and
further detail can be found on page 84.
Kevin Beeston chaired the Committee
when it met to discuss this matter.
I hope you find this report useful and I
would like to encourage our shareholders
to attend our AGM. We welcome the
opportunity to meet with you and I hope
you will give us the pleasure of doing so
this year.
Andrew Duff
Chairman
20 May 2019
Severn Trent Plc Annual Report and Accounts 2019
65
Governance
Board of Directors
Leadership & Effectiveness
1.
5.
2.
6.
3.
7.
4.
8.
1. Andrew Duff BSc, FEI
Appointed: Non-Executive Director on 10 May
2010, Chairman on 20 July 2010
Membership: N C R
Andrew’s extensive experience of international
and regulated business, strategic management
and customer service in high profile, dynamic
environments has equipped him well for the
role of Chairman of the Severn Trent Group.
Andrew spent 16 years at BP Plc in marketing,
strategy and oil trading. He joined National
Power in 1998 and the Board of Innogy Plc upon
its demerger from National Power in 2000.
He played a leading role in its restructuring
and transformation through the opening of
competition in energy markets culminating in
its subsequent sale to RWE in 2003. He became
Chief Executive Officer of the successor
Company and a member of the RWE Group
Executive Committee until his retirement in
2010. He was a Non-Executive Director of
Wolseley Plc from July 2004 until November
2013. Andrew was appointed Non-Executive
Deputy Chairman of Elementis Plc on 1 April
2014 and became Non-Executive Chairman of
Elementis Plc on 24 April 2014. He is the Senior
Trustee of Macmillan Cancer Support.
Other roles
• Member of the CBI President’s Committee
• Fellow of the Energy Institute
• Senior Trustee of Macmillan
Cancer Support
2. Olivia Garfield BA (Hons)
Appointed: Chief Executive on 11 April 2014
Membership: C E D
Olivia (Liv) brings to the Board a wealth of
experience managing customer service
delivery and complex infrastructure and
organisations in a regulated environment.
Before joining Severn Trent, Liv was Chief
Executive Officer of Openreach, part of the BT
Group, where she spearheaded and oversaw
the commercial roll-out of fibre broadband to
two-thirds of the country. She joined BT in 2002
and held the pivotal roles of Group Director of
Strategy and Regulation, Managing Director
Commercial and Brands, Global Services and
UK Customer Services Director. From 1998
to 2002, Liv worked for Accenture as a
consultant in the Communications and High
Tech Market Unit, designing and implementing
business change solutions across a number of
industry sectors.
Other roles
• Member of The 30% Club
• Director of Water UK
• Member of Take Over Panel –
Hearings Committee
• Director of Water Plus Limited – joint
venture with United Utilities
Committee membership as at 31 March 2019
Audit Committee
Nominations Committee
Remuneration Committee
C
E
D
Corporate Responsibility Committee
Executive Committee
Disclosure Committee
Treasury Committee
denotes Committee Chair
A
N
R
T
66
3. James Bowling BA (Hons)
Econ, ACA
Appointed: Chief Financial Officer on
1 April 2015
Membership: D T E
James is a chartered accountant, who
started his career with Touche Ross and
brings significant financial management,
M&A and business transformation expertise
to the Board. Prior to joining Severn Trent,
James was interim Chief Financial Officer
of Shire Plc, where he had been since 2005,
first as Head of Group Reporting and from
2008 as Group Financial Controller. Prior to
joining Shire, James spent nine years at Ford
Motor Company in various finance roles of
increasing responsibility.
4. John Coghlan BCom, ACA
Appointed: Independent Non-Executive
Director on 23 May 2014
Membership: A T N
John has a wealth of experience in financial
and general management. He spent 11 years
at Exel PLC as Chief Financial Officer and
ultimately as Deputy Chief Executive Officer
until retiring in 2006. Since then, he has been
a Director of publicly-quoted and private
companies across several sectors. Currently,
John is also Non-Executive Director and Audit
Committee Chairman of Associated British
Ports Holdings Limited and Clarion Housing
Group, and is Non-Executive Director of O.C.S.
Group Limited.
John has recent and relevant financial
experience as a member of the Institute of
Chartered Accountants in England and Wales.
Other roles
• Chairman of Freight Transport Association
Ireland Limited
• Chairman of Hafren Dyfrdwy Cyfyngedig,
the Group’s licensed entity in Wales
Severn Trent Plc Annual Report and Accounts 2019
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Group financial statements
Company financial statements
Other information
5. Dame Angela Strank DBE,
FRS, FREng, CEng, FIChemE,
DSc, PhD
Appointed: Independent Non-Executive
Director on 24 January 2014
Membership: C N R
Angela brings a wealth of strategic, technical
and commercial experience to the Board.
Angela is Head of Downstream Technology
and Group Chief Scientist at BP Plc.
She is a member of the Downstream Executive
Leadership Team. Angela is responsible
for enabling delivery of the Downstream
strategic agenda through the development of
differentiated technology advantage across the
refining, fuels, lubricants and petrochemicals
businesses. Since joining BP in 1982, she has
held many senior leadership roles around the
world in business development, commercial
and technology, including in 2012, as Vice
President and Head of the Chief Executive’s
Office. In 2010, Angela was the winner of
the UK First Woman’s Award in Science
and Technology recognising pioneering UK
women in business and industry. Her track
record and experience in strategy, operations,
technology and transformational change are
a complementary addition to the Board’s skill
set. In June 2017, Angela was recognised in the
Queen’s Birthday Honours List with the title
Dame Commander of the Most Excellent Order
of the British Empire (‘DBE’) for services to the
Oil and Gas Industry and encouraging women
into STEM careers.
Other roles
• Board Governor, The University
of Manchester
• Member of the Royal Society’s Science,
Industry & Translation Committee
6. The Hon. Philip Remnant CBE
FCA MA
Appointed: Independent Non-Executive
Director on 31 March 2014
Membership: R A T N
Philip is a senior investment banker and brings
substantial advisory and regulatory experience
to the Board. A chartered accountant, he is
Senior Independent Director of Prudential Plc,
Deputy Chairman of the Takeover Panel and
Chairman of City of London Investment Trust
Plc. Previously, Philip was Vice Chairman of
Credit Suisse First Boston Europe and Head
of the UK Investment Banking Department.
Philip was Director General of the Takeover
Panel for two years between 2001 and 2003,
and again in 2010. He served on the Board
of Northern Rock Plc from 2008 to 2010
and from 2007 to 2012 was Chairman of the
Shareholder Executive.
Philip has recent and relevant financial
experience as a fellow of the Institute of
Chartered Accountants in England and Wales.
Other roles
• Director and Trustee of St Paul’s
Cathedral Foundation
7. Dominique Reiniche MBA
Appointed: Independent Non-Executive
Director on 20 July 2016
Membership: C N
Dominique has a wealth of operational
experience in Europe and has international
consumer marketing and innovation
experience. Dominique is Independent Chair
of CHR Hansen Holdings A/S and also a Non-
Executive Director of Mondi Plc and PayPal
(Europe). Dominique started her career
with Procter & Gamble AG before moving
to Kraft Jacobs Suchard AG as Director
of Marketing and Strategy where she was
also a member of the Executive Committee.
Dominique previously held a number of
senior roles at Coca-Cola Enterprises and
at Coca-Cola Company, including President
– Western Europe, President – Europe and
Chairman – Europe. Dominique was a Non-
Executive Director of Peugeot-Citroen SA until
December 2015 and was a Non-Executive
Director of AXA SA until April 2017.
8. Kevin Beeston FCMA
Appointed: Independent Non-Executive
Director on 1 June 2016, Senior Independent
Non-Executive Director on 20 July 2016
Membership: A R N
Kevin has a wealth of commercial, financial
and high level management experience.
Kevin is Chairman of Taylor Wimpey Plc and
Elysium Healthcare and also a Non–Executive
Director of the Football Association Premier
League Limited and Marston Corporate
Limited. Previously, Kevin spent 25 years at
Serco Plc, where he held the roles of Finance
Director, Chief Executive and finally Chairman
until 2010. Kevin was previously Chairman of
Domestic & General Limited, Partnerships in
Care Limited and Equiniti Group Plc, and was
a Non-Executive Director of IMI Plc.
Kevin has recent and relevant financial
experience as a fellow of the Chartered
Institute of Management Accountants and
was previously Finance Director at Serco Plc.
Board and Committee meeting attendance 2018/19
The following table shows the attendance of Directors at scheduled Board and Committee meetings during the year:
Director
Position
Board
Audit
Committee
Nominations
Committee
Remuneration
Committee
Treasury
Committee
CR
Committee
Andrew Duff
Kevin Beeston
James Bowling
John Coghlan
Liv Garfield
Dominique
Reiniche
Philip Remnant
Dame Angela
Strank
Chairman
Senior Independent Director
Chief Financial Officer
Non-Executive Director
Chief Executive
Non-Executive Director
Non-Executive Director
Non-Executive Director
7/7
7/7
7/7
7/7
7/7
7/7
7/7
7/7
–
4/4
–
4/4
–
–
4/4
–
Attended/scheduled
4/4
4/4
–
4/4
–
4/4
4/4
4/4
4/4
4/4
–
–
–
–
4/4
4/4
–
–
5/5
5/5
–
–
5/5
–
4/4
–
–
–
4/4
4/4
–
4/4
All meetings are structured to allow open discussion. At each Board meeting the Directors are made aware of the key discussions and
decisions of the five Board Committees by the respective Committee Chairmen. Minutes of Board and Committee meetings are circulated
to all Directors after each meeting. Details of the Board’s activities during the year are set out on page 72.
In the event a Director is unable to attend a meeting, they still receive related papers in advance of the scheduled meeting and any input they
have provided is fully considered.
Severn Trent Plc Annual Report and Accounts 2019
67
Governance
Executive Committee
Leadership & Effectiveness
1.
4.
2.
5.
1. Olivia Garfield BA (Hons)
Appointed: Chief Executive on 11 April 2014
Please see full biography on page 66.
2. James Bowling BA (Hons)
Econ, ACA
Appointed: Chief Financial Officer on
1 April 2015
Please see full biography on page 66.
3. Dr. Tony Ballance BSc (Hons),
MA (Econ), PhD
Director of Strategy and Regulation
Membership: E D
Tony’s extensive experience in utility policy,
regulation and stakeholder engagement leaves
him ideally placed to lead the Company’s
strategic, regulatory and external affairs
work. Prior to joining Severn Trent, he held the
posts of Chief Economist for Ofwat, Director of
London Economics and Director of Stone and
Webster Consultants.
Other roles
• Member of Water UK Council
• Senior Independent Director of the National
Forest Company
• Chairman of the Corporate Advisory Panel
of the Regulatory Policy Institute
4. Sarah Bentley BSc (Hons),
Management Science with
Computing
Chief Customer Officer
Membership: E
Sarah is responsible for Customer Retail
and Network operations, Group Technology
and Transformation. Previously Sarah
worked for Accenture as Managing Director
of their digital business in UK and Ireland,
focused on digital marketing, mobility and
analytics for customers, employees and
the enterprise. Prior to Accenture, Sarah
was CEO of Datapoint, an Alchemy backed
company delivering CRM services, and Senior
Vice President of eLoyalty, a global CRM
and marketing consultancy. She was SVP of
the European Business, led the sales and
operations activity in North America and ran
eLoyalty Ventures L.L.C. working in Silicon
Valley, Austin and New York.
Other roles
• Non-Executive Director of Lloyds Bank Plc
and Bank of Scotland Plc
• Director and Secretary of
Twizzletwig Limited
Committee membership as at 31 March 2019
Audit Committee
Nominations Committee
Remuneration Committee
C
E
D
Corporate Responsibility Committee
Executive Committee
Disclosure Committee
Treasury Committee
denotes Committee Chair
A
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68
3.
6.
5. Martin Kane BSc, CEng, CEnv,
MICE, MIWEM, FIW
Special Advisor
Membership: E
Martin has held various senior roles giving
him an extensive and unique understanding
of the design, construction and operation of
water and waste water treatment plants, water
distribution networks and sewerage systems.
Martin was Director of Customer Relations,
Severn Trent Plc, from May 2006 until January
2012, and Chief Executive Officer of Severn
Trent Services until July 2014.
Other roles
• Chairman of the Board of Trustee’s
of International Society for
Trenchless Technology
• Chairman of Panton McLeod Limited
• Chairman of the Coventry and
Warwickshire Growth Hub
6. Bronagh Kennedy BA (Hons)
Group General Counsel and
Company Secretary
Membership: E D
Bronagh joined Severn Trent in 2011 as Group
Company Secretary and General Counsel.
She is also responsible for compliance and
assurance and the Group’s Corporate Social
Responsibility programme. During her career
she has worked across several sectors
including finance, leisure and hospitality
and she has a broad range of corporate
experience, having led FTSE100 company HR,
communications, insurance, risk and health,
safety and wellbeing functions. She has also
been a Non-Executive Director on industry
bodies such as the British Hospitality
Association. Prior to moving in-house she was
a senior associate solicitor in Allen & Overy’s
banking and insolvency group.
Other roles
• Chairman, HR and Remuneration
Committee and Non-Executive Director
of British Canoeing
• Member of the GC100 Group
Severn Trent Plc Annual Report and Accounts 2019
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Strategic report
Governance
Group financial statements
Company financial statements
Other information
9.
7.
10.
8.
11.
7. Helen Miles CIMA
Capital Delivery and Commercial Director
8. Andy Smith BTech (Hons)
Managing Director, Business Services
Membership: E
Helen joined Severn Trent in November 2014
as the Chief Commercial Officer. Helen brings
with her a breadth of commercial experience
having worked within regulated businesses
and sectors across Telecoms, Leisure and
Banking. As a member of the UK Board, Helen
was instrumental in delivering HomeServe’s
future growth strategy and ensuring a
sustainable, customer-focused business.
Helen is Non-Executive Director of the Royal
Navy and an experienced finance professional.
Helen was previously Chief Financial Officer
for Openreach, part of BT Group Plc, and
has extensive experience of delivering major
business transformation across the Group.
Prior to BT Group, Helen worked in a variety
of sectors and organisations such as Bass
Taverns, Barclays Bank, Compass Group
and HSBC.
Other roles
• Non-Executive Director of the Royal Navy
Membership: E
Andy was appointed to the role of MD,
Business Services on its creation in 2014
having previously been responsible for the
drinking water business within Severn Trent
Water. Andy brings to the role a broad range
of executive and operational expertise gained
from diverse sectors. Currently, Andy is also
a Non-Executive Director of Diploma Plc.
He has worked in the UK and overseas with
global businesses such as BP, Mars and
Pepsi in both engineering, HR and operational
management roles. Previously, he has served
as a member of the Board at Severn Trent Plc
and at Boots Group Plc.
Other roles
• Non-Executive Director, Chairman of the
Remuneration Committee and member of
the Audit and Nominations Committees of
Diploma Plc
• Director of Water Plus Limited – joint
venture with United Utilities
9. Neil Morrison BSc (Hons),
FCIPD
Director of Human Resources
Membership: E
Neil joined Severn Trent in August 2017 as
Director of Human Resources. Neil started a
career in HR management in 1996 and for the
subsequent 12 years he worked in a variety of
HR roles within FTSE100 companies, including
Rentokil Initial and GUS (which latterly became
Home Retail Group). Before joining Severn
Trent, Neil worked at Penguin Random House
taking responsibility for strategic people
issues across their publishing and distribution
offices in the UK, APAC, India and South Africa.
He was one of the main leads in helping to
steer and finalise the global merger between
Random House and Penguin.
10. Dr. James Jesic BEng (Hons),
PhD, MIChemE, CEng
Managing Director of Production
Membership: E
James is a chartered chemical engineer
who joined Severn Trent on its graduate
programme in 2003 and was appointed as
Managing Director of Production in 2017.
During his time with the business, James has
had full accountability for the management
of the operational multi-billion pound asset
base, being responsible for producing and
supplying drinking water and collecting and
treating waste water for millions of customers
across the Midlands. As part of that role, he
has delivered industry-leading customer
service performance, as well as driving sector-
leading environmental results. He has a PhD
in Chemical Engineering from the University
of Birmingham and attended Harvard
Business School.
11. Dr. Bob Stear MEng (Hons),
PhD, MCIWEM, CWEM, FIWater
Chief Engineer
Membership: E
Bob was appointed Chief Engineer in
November 2018 and is a chartered
Environmental Engineer who joined Severn
Trent in 1997 as a process technician. He has
worked his way up through the Company
via operational, engineering, strategic and
innovation roles. In particular Bob played a
key role in the transformation of the waste
water business and successfully governed
a £1.2bn capital programme. In 2013, Bob
worked alongside the Government on the
implementation of the 2014 Water Act.
He has a PhD in waste water treatment.
Severn Trent Plc Annual Report and Accounts 2019
69
Governance
Governance
Board composition and roles
As at 31 March 2019, our Board
comprised the Chairman, five
Non-Executive Directors and two
Executive Directors.
The details of their career background,
relevant skills, Committee membership,
tenure and external appointments can be
found within their individual biographies
on pages 66 to 67. Further detail on the
role of the Chair and members of the
Board can be found below.
The Chairman, Senior Independent
Director and Non-Executive Directors
are appointed for a three-year term,
subject to annual re-election by
shareholders following the annual
Board effectiveness evaluation process.
This term can be renewed by mutual
agreement, up to a maximum total
tenure of nine years. The current Letters
of Appointment are available on the
Severn Trent Plc website.
The composition and effectiveness of
the Board is subject to regular review
by the Nominations Committee which,
in particular, considers the balance of
skills, experience and independence of
the Board, in accordance with the Board
Diversity Policy. The Board Diversity
Policy Statement is available on the
Severn Trent Plc website.
Any new appointments to the Board
result from a formal, rigorous and
transparent procedure, responsibility for
which is delegated to the Nominations
Committee (although decisions on
Appointments are a matter reserved to
the Board). Further information on the
work of the Nominations Committee can
be found on pages 81 to 84.
Director
Chairman
Andrew Duff
CEO
Liv Garfield
CFO
James Bowling
Responsibility
• Leads our unified Board and is responsible for its effectiveness.
• Sets agendas and ensures timely dissemination of information to the Board, to support sound decision
making and allow for constructive discussion, challenge and debate, in consultation with CEO, CFO and
Company Secretary.
• Responsible for scrutinising the performance of the Executive Committee and overseeing the annual Board
effectiveness evaluation process.
• Facilitates contribution from all Directors and ensures that effective relationships exist between them.
• Ensures that the views of all stakeholders are understood and considered appropriately in Board discussion
and decision-making.
• Represents Severn Trent externally to all stakeholders, including our employees, the Government and
regulators, customers, suppliers and the communities we serve.
• Develops and implements the Group’s strategy, as approved by the Board.
• Sets the cultural tone of the organisation.
• Facilitates an effective link between the business and the Board to support effective communication.
• Responsible for overall delivery of commercial objectives of the Group.
• Promotes and conducts Group affairs with the highest standards of integrity, probity and corporate
governance, in line with our strategic framework and values. The CEO’s review can be found on page 21.
• Manages the Group’s financial affairs. The CFO’s review can be found on page 48.
• Supports the CEO in the implementation and achievement of the Group’s strategic objectives.
• Oversees Severn Trent’s relationships with the investment community.
• Represents Severn Trent externally to all stakeholders, including our employees, the Government and
regulators, customers, Pension Trustees for the Company’s defined benefit pension schemes, suppliers
and the communities we serve.
SID
Kevin Beeston
In addition to his responsibilities as a Non-Executive Director, Kevin also:
• Supports the Chairman in the delivery of his objectives.
• Acts as an alternative contact for shareholders should they have a concern that is unresolved by the Chairman,
NEDs
John Coghlan
Dominique Reiniche
Dame Angela Strank
Philip Remnant
Company Secretary
Bronagh Kennedy
CEO or CFO.
• Leads the appraisal of the Chairman’s performance with the Non-Executive Directors.
• Undertakes a key role in succession planning for the Board, together with the Board Committees, Chairman
and Non-Executive Directors.
• Monitor the delivery of strategy by the Executive Committee within the risk and control framework set by
the Board.
• Satisfy themselves that internal controls are robust and that the external Audit is undertaken properly.
• Engage with internal and external stakeholders and feedback insights to the Board, including in relation to
employees and the culture of the Company.
• Constructively challenge and assist in the development of strategy.
• Have a key role in succession planning for the Board, together with the Board Committees, Chairman and SID.
• Serve on various Committees of the Board.
• Ensures sound information flows to the Board in order for the Board to function effectively and efficiently.
• Advises and keeps the Board updated on Listing and Transparency Rule requirements and on best-practice
corporate governance developments.
• Facilitates a comprehensive induction for newly appointed Directors, tailored to their individual requirements.
• Ensures compliance with Board procedures and provides support to the Chairman.
• Co-ordinates the performance evaluation of the Board in conjunction with the Chairman.
• Provides advice and services to the Board.
70
Severn Trent Plc Annual Report and Accounts 2019
Board Leadership
Governance Framework
>
Strategic report
Governance
Group financial statements
Company financial statements
Other information
Board of Directors
Severn Trent Plc
Chief Executive
Informing
Reporting
Executive Committee (‘STEC’)
Disclosure Committee –
Executive Sub Committee
Board Committees
Corporate
Responsibility
Committee
Treasury
Committee
Nominations
Committee
Remuneration
Committee
Audit
Committee
Read more
Page 94
Read more
Page 93
Read more
Page 81
Read more
Page 97
Read more
Page 85
Our Board
The Board’s role is to ensure the
long-term success of Severn Trent.
Maintaining the highest standards of
governance is integral to the effective
delivery of our strategy and ensuring
that the Board takes decisions that
create sustainable long-term value for
the mutual benefit of our shareholders,
customers, employees and the
communities we serve.
The operation of our Board is supported
by the collective experience of the
Directors and the diverse skills and
experience they possess. This enables
the Board to reach decisions in a
focused and balanced way, supported by
independent thought and constructive
debate between the Directors. Trust and
mutual respect are the cornerstones
of relationships between our Directors,
with a Board dynamic that supports
open and honest conversations to ensure
decisions are taken for the benefit of
the Company in full consideration of the
impact on all stakeholders.
Responsibility to all of our stakeholders
for the approval and delivery of the
Group’s strategy and for creating and
overseeing the framework to support
its delivery sits with the Board.
The requirements of the Board are
clearly documented in the Severn Trent
Plc Articles of Association, Schedule
of Matters Reserved to the Board and
Charter of Expectations. These are
available on the Severn Trent website.
As outlined on page 70, there is a clear
division of responsibilities between the
roles of Chairman and CEO. To allow
these responsibilities to be discharged
effectively, the Chairman and CEO
maintain regular dialogue outside the
Boardroom, to ensure an effective flow
of information.
The Non-Executive Directors have
direct access to senior management
at all times. Informal as well as formal
contact with the wider business is
encouraged to develop a deeper
understanding of Severn Trent’s
operations and requests for further
information are welcomed. This broadens
the Non-Executive Directors’ sources
of information and enables them to
consider the wider impact of any Board
decisions on stakeholders more broadly.
Governance Framework
The Board is supported by the Severn
Trent Governance Framework, which
is set out above. The Governance
Framework comprises the Board,
STEC and their respective Committees.
In line with the Code, the Board delegates
certain roles and responsibilities to its
various Committees. The Committees
assist the Board by fulfilling their roles
and responsibilities, focusing on their
specific activities, reporting to the Board
on decisions and actions taken, and
making any necessary recommendations
to the Board in line with their Terms
of Reference. The Board regularly
reviews the Terms of Reference of each
Committee, which are available on the
Severn Trent website. The Governance
Framework is also subject to periodic
review to ensure that it continues to
remain fit for purpose.
Severn Trent Executive Committee
Responsibility for the development and
implementation of the Group’s strategy
and overall commercial objectives rests
with the Chief Executive who is supported
by STEC. More information on our STEC
members can be found on pages 68 to 69.
Severn Trent Plc Annual Report and Accounts 2019
71
Governance
Governance
Leadership & Effectiveness
Main topics discussed by the Board during the year
Regular Updates
Financing Strategy
• Reports from
Committee Chairs
• CEO Review
• CFO Review
• Operational
performance reviews
– separate reports for
the Regulated Business
and Business Services
• Reports from the
Employee Forum
• Corporate governance
developments and legal
affairs reports
• Commercial and
• Budget
• Dividend approval
• Draft results
and associated
presentations
to analysts
• Pension Schemes
updates
• Annual Report and
Accounts for Severn
Trent Plc and Severn
Trent Water Limited
• Annual Performance
Report for Severn Trent
Water Limited
Capital Delivery reports
• Group financing
Governance and
Stakeholders
• Board Effectiveness
evaluation
• Preparations for the
2018 UK Corporate
Governance Code
• AGM documentation
approval and
discussion of AGM
voting results
• Investor relations
strategy and updates
• Presentations from
Ofwat, DWI, CCW, Chair
of Customer Forum
Regulatory
• PR19
• Annual Report and
Accounts/Annual
Performance Report
• Water Resources
Management Plan
• Scheme of Charges
and New Connections
Charging
• Renationalisation
• GDPR
• Market Abuse
Regulations
• Modern Slavery Act
Strategy
Culture and Values
Risk Management
Environment
• People Strategy
• Company purpose and
• Cyber risk
• Talent development and
succession planning
• Innovation update
• Tax Strategy
• Board Strategy day –
further detail can be
found on page 75.
• Health, Safety and
Wellbeing
• Board diversity
culture
• Training Academy
development
• Annual employee
survey results – QUEST
• Employee recruitment
and retention
• Review and approval of
various Group policies
to support Severn
Trent’s culture of Doing
the Right Thing
• Whistleblowing updates
• Regulatory updates
• Enterprise Risk
Management Reports
• Review of the Group
Authorisation
Arrangements
• Brexit
• Defence update
• Review of Effectiveness
of Risk Managements
and Internal Controls
• Environmental
leadership
• Supply Chain ESG
engagement strategy
• Climate change
• Environmental and
water quality updates
• Review of environmental
deep dives including
Biodiversity, Energy
Management and
Carbon
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Severn Trent Plc Annual Report and Accounts 2019
Stakeholder and Shareholder engagement
>
Strategic report
Governance
Group financial statements
Company financial statements
Other information
We are proud to be the only utility working as a pathfinder company with the Purposeful Company Task Force. As part of our
pathfinding role, the Board is committed to engaging effectively and working constructively with all of our stakeholders.
The Board recognises the importance of considering all stakeholders in its decision-making, as set out in section 172 of the
Companies Act, and the positive impact this has in promoting the success of the Company as a whole. The table below sets out
details of key stakeholder engagement undertaken by the Board during the year.
Shareholders/
Investors
Board Engagement and Activities
• Board approval of the half year and full year results. Board attended results presentations.
• Board approval of the Annual Report and Accounts.
• Full Board attendance at the 2018 AGM.
• Investor meetings: Executive and Non-Executive Directors undertook investor engagements in the year.
• Investor feedback presented to the Board, through monthly reports and regular broker notes.
• Investor roadshows to Australia, US, Canada and Europe.
• Investor Relations strategy agreed by the Board.
• Chairman attended the Capital Markets Day. Read more on page 74.
Customers
• Customer-shareholders had the opportunity to meet the Board at our AGM and ask questions.
• Customer Delivery Performance Report tabled at every Board meeting.
• Extensive customer research considered regularly by the Board in relation to the PR19 plan and submission.
• Board attended some of our PR19 customer research sessions.
Communities
• Employees who live and work in our communities meet the Board at the Employee Forum, AGM and site/
operational visits.
• Corporate Responsibility reports regularly discussed at Board meetings, including an update on community activities.
• Board received updates on the Group’s volunteering programme during the year.
• Board consideration of the community dividend, developed to fund projects in our community.
• Immersive Board session on the ‘Wonderful Water Tour’ – our new innovative educational tour to inspire and educate
children in our communities.
• Volunteering update considered by the Board.
• Board site visit to Lake Vyrnwy Reservoir and Visitor Experience Site.
Employees
• Employee-shareholders had the opportunity to meet the Board at our AGM and ask questions.
• CEO Employee roadshows and senior leader events.
• Board attended a Company Purpose and Culture session with employee representation and discussion
of the QUEST survey results.
• Board meetings held at a variety of sites, including operational sites. Directors met a number of employees
at these events.
• Board site visits outside of the Board meeting calendar, where Directors met employees and discussed matters
with them.
• Chairman, Non-Executive Director and Executive Director attendance at the Employee Forum, including an opportunity
to meet employees across the Group. Individual Directors provide feedback to the Board following Forum attendance.
• Internal blogs by Executive Directors.
• Regular senior leader engagement with Executive Directors.
• Talent development considered by the Board.
• Dedicated People Strategy discussion at Board Strategy day.
Regulators/
Government
• Renationalisation reports considered by the Board.
• Regulatory matters regularly considered at Board meetings, including PR19, Water Resources Management Plan
and Scheme of Wholesale Charges.
• Regulatory stakeholder attendance at Board meetings during the year.
• Chairman met with Jonson Cox, Ofwat.
• Engagement with DWI lead inspector, EA, CCW and the Pension Trustees for the Company’s defined benefit
pension schemes.
• Regulatory consultation updates provided to the Board, including Severn Trent’s proposed response.
Suppliers/
Contractors
• Commercial Performance Report tabled at every Board meeting, including an update on relationships with suppliers
and associated performance.
• Chairman and Executive Director attendance at the Employee Forum, including attendance by suppliers.
Severn Trent Plc Annual Report and Accounts 2019
73
Governance
Stakeholder and Shareholder engagement
continued
Institutional shareholders
and analysts
The Board recognises the importance
of representing and promoting the
interests of its shareholders and other
stakeholders. Various mechanisms have
been put in place to ensure the Board
remains in touch, with key activities set
out below:
• monthly update reports on the key
shareholder engagement activities
undertaken by the Executive
Committee and the Investor
Relations Team;
• monthly report of our shareholder
register, outlining the significant
buyers and sellers of Severn Trent Plc
shares; and
• regular summaries of sector
research notes, allowing the Board
to understand the key opinions being
communicated to investors by sell-
side analysts.
The Chief Executive and Chief Financial
Officer regularly meet shareholders
during the year, often with other
members of the Executive Committee.
The Chairman and Senior Independent
Director also offer to meet with our
largest shareholders without the
Executive Directors once every year and
are available to meet with investors at
any other time upon request.
In line with the UK Corporate Governance
Code, we recognise that the Board has
overall responsibility for ensuring that a
satisfactory dialogue with shareholders
takes place. The Chairman, Chief
Executive and the Chief Financial Officer
report shareholder views on Severn
Trent Plc to the Board at every meeting.
An Investor Relations strategy was
agreed by the Board during the
year. This sets out our approach to
identification of, and engagement with,
the Company’s shareholders, sell-side
analysts and debt investors.
Investor engagement
2018/19 engagement
The Board has an active Shareholder
Engagement strategy, the main elements
of which are set out below.
Presentations are made to shareholders
and city analysts following the release
of the half year and full year results.
In this key year of our regulatory cycle,
additional presentations were made
following the submission of our business
plans for 2020-25, and Ofwat’s initial
assessment of our plans. This year
we held a Capital Markets Day, which
focused on the key areas of the Severn
Trent Water plan.
This has been a pivotal year for investor
engagement, with the submission
of the Company’s business plans in
September 2018, and Ofwat’s Initial
Assessment of the Plans in January
2019. These two events have been the
focus of investor interaction during the
year. Investors have largely focused on
our ability to perform against the three
levers of regulatory outperformance –
ODIs, Totex and financing – with enquiries
centred on our AMP6 performance
against these levers, and how this might
translate into our AMP7 performance.
Investors have also been keen to
understand how the business is
preparing for AMP7, and what factors
will drive long-term growth for our
regulated business. In our non-regulated
business, investors have focused on the
acquisition of Agrivert in November 2018,
and the impact of this on our energy self-
generation targets.
At a macroeconomic level, Brexit and
renationalisation have been key matters
of focus. On Brexit, emphasis has been
on the Company’s preparedness for a
range of outcomes. More can be found
on page 61. On renationalisation the
focus has centred on how the debate
has evolved over the last 12 months,
and whether the sentiment amongst
politicians and the general public
has changed.
Looking ahead to 2019/20
We have an established structured
programme for investor engagement,
incorporating roadshows to many of the
key locations where our shareholders
are located, including the UK, North
America and Australia. We have also
confirmed attendance at a number of
industry conferences.
We expect AMP7 readiness, and our
ability to perform against the three
regulatory levers, to be the key themes
for investors throughout 2019/20. We also
anticipate investors to be focused on the
Group’s dividend policy for 2020 onwards,
which will be announced following the
publication of the Final Determination
for both Severn Trent Water and Hafren
Dyfrdwy in December 2019. Dialogue with
our shareholders on macroeconomic
risks is continually maintained.
Primary investor events
May 2018
June 2018
June 2018
June 2018
June 2018
July 2018
July 2018
August 2018
August 2018
September 2018
London Roadshow
Europe Roadshow
US Roadshow
RBS Reverse
Roadshow
Scott Harris Roadshow
Australia Roadshow
Scott Harris Roadshow
Citi UK Utilities
Reverse Roadshow
Credit Suisse Reverse
Roadshow
Morgan Stanley
Conference
September 2018
September 2018
October 2018
November 2018
November 2018
November 2018
January 2019
February 2019
February 2019
February 2019
March 2019
Bernstein Strategic
Decisions Conference
Capital Markets Day
Scott Harris Roadshow
London Roadshow
Edinburgh Roadshow
Switzerland Roadshow
Citi European Utilities
and Infrastructure
Conference 2019
London Roadshow
US/Canada Roadshow
Australia Roadshow
Scott Harris Roadshow
Investors attended our Capital Markets Day
in September 2018.
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Severn Trent Plc Annual Report and Accounts 2019
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Strategic report
Governance
Group financial statements
Company financial statements
Other information
The Board will also consider the Group’s
carbon and energy strategies and sector
legitimacy, with discussion on key
priority areas.
Our Company purpose and culture
The Board is responsible for establishing
Severn Trent’s purpose, vision and
strategy, and satisfying itself that its
culture is aligned. Our purpose – to
serve our communities and build a
lasting water legacy – reflects ‘why’ we
do what we do. Our strategy provides
us with ‘what’ we do. But the ‘how’ we
deliver our purpose and strategy is what
differentiates us and sets us apart and
that is driven by our culture, values
and behaviours.
To support the creation of long-term
value for the mutual benefit of our
shareholders, employees, customers
and communities, we recognise the
importance of building and promoting
a culture of integrity and openness,
where inclusion and diversity is
valued. Assessment of companies’
organisational culture can sometimes
be hard to interpret and, as such, we’re
working with other companies to develop
a new cultural index. This will allow
stakeholders to make comparisons
against reliable data points, with clear
external benchmarks and give greater
visibility on companies’ progress.
The initial measures we are considering
are set out in the table below.
At the heart of Severn Trent’s culture is
a closely held set of values – Doing the
Right Thing. These values embody the
principles by which the Group operate,
and provide a consistent framework for
responsible business practices.
These policies codify how to identify
and deal with suspected wrongdoing,
fraud or malpractice; how to ensure
that the highest standards of safety are
maintained; and how to apply good ethics
and sound judgment.
During the year, the Board has focused
on deepening its understanding of the
Group’s culture even further, through a
dedicated company purpose and culture
session in January 2019.
The session was centred on the results
of the all employee survey ‘QUEST’
and other relevant data. The Board
considered the positive and more
challenging aspects revealed by the
survey and discussed the Company’s
approach to addressing areas of
employee focus, such as health and
safety and gender neutral facilities at
operational sites.
The Board routinely interacts with
employees as part of their site visit
programme. Details of site visits held
during the year can be found on page 80.
Direct interactions with employees,
specifically in relation to culture, allows
the Board to understand first-hand the
key issues identified by our workforce,
and provides an opportunity to feedback
specific insights to them.
The findings from the culture session
are being used to inform future areas
of focus for the Board moving forward.
As part of this activity the Board satisfied
itself that the Group’s policies, practices
and behaviour throughout the business
are wholly aligned with Severn Trent’s
purpose, vision and strategy.
Leadership and Effectiveness
The Board in action
The Board in action
The Board sets the strategy, oversees
its delivery and maintains the highest
standards of governance which are
integral to its delivery. The Board also
ensures that, in making its decisions,
these create sustainable, long-
term value for the mutual benefit of
stakeholders. In order for the Group
to manage risk effectively, the Board
monitors financial performance
and reporting and also ensures that
appropriate and effective succession
planning arrangements and
remuneration policies are in place.
Page 72 details the main topics
discussed by the Board during the year.
Board Strategy Days
In addition to formal meetings at
which strategic matters are regularly
considered, in June 2018 the Board
held a dedicated strategy meeting
with the Executive Committee to focus
on PR19. This has been a matter of
significant focus for the Board during
the year. The day focused on the Group’s
People Strategy, including culture,
talent acquisition, talent development,
talent management and organisational
performance. The Strategy Day also
covered the potential for artificial
intelligence, data analytics and robotic
process automation to improve
efficiency and performance across the
business – driving quality improvements
and minimising the need for manual
intervention. The Board was immersed
in Strategy Day topics through use of real
examples and simulation to demonstrate
current and planned interventions.
For 2019, a portion of the strategy
meeting will focus on AMP7 delivery
plans, following Severn Trent Water’s
plan for the five years from 2020 being
fast-tracked by Ofwat.
Cultural Index
Topic
Engagement
Fairness
Wellbeing
Inclusion
Skills
Measures
Benchmark
• Glassdoor Rating
• Engagement score
• Gender Pay Gap
• CEO Pay Ratio
• Ethnicity Pay Ratios
• Days lost to mental health issues
• Employee turnover
• Gender representation at senior levels
• Social Mobility
• Ethnic Diversity
• Training Days
• Levy Spend
• Glassdoor
• Versus UK Average
• Median Versus UK Average (ONS)
• Versus UK Average
• TBC when Government standard disclosed
• Mind – Workplace Wellbeing Index
• CIPD
• Hampton-Alexander Ranking
• Social Mobility Index
• BITC Diversity Index
• CIPD
• UK Government
Severn Trent Plc Annual Report and Accounts 2019
75
Governance
Leadership and Effectiveness
Reinforcing our culture
Severn Trent’s values support Doing the Right Thing and drives delivery of the Group’s strategy
We put our
customers
first
We are
passionate
about
what we do
We act with
integrity
We protect our
environment
We are inspired
to create an
awesome
company
Educating our people, supporting and guiding them to demonstrate
positive behaviours in all they do
Doing the Right Thing has
supporting policies that apply
to everyone who works for
Severn Trent.
These policies are the
strategic link between our
vision and how we manage
our day-to-day business,
and are underpinned by
specific company standards
and procedures.
Read more
Page 95
To support understanding of
our policies and standards,
there is programme of
targeted training, including
e-learning modules and
practical training sessions.
Review mechanisms to further support and assess our culture
Our workforce can raise
concerns at work through
their line manager, senior
management and through our
confidential and independent
whistleblowing helpline,
‘Safecall’. All investigations
are carried out independently
with findings being reported
directly to the Audit and
Corporate Responsibility
Committees. The Audit
Committee monitors and
reviews the effectiveness of
the Group’s whistleblowing
arrangements annually
and provides feedback to
the Board.
Reports from the respective
Chairs are provided to the
Board at the outset of every
meeting, with any serious
allegations being directly
reported to the Board.
Our annual employee
engagement survey, ‘QUEST’,
provides data in a clear
and comprehensive form,
identifying what’s going well
and where we can improve
across the Group. QUEST is
conducted by an independent
research company to ensure
the results are anonymous
and the results are reported to
the Board.
Dedicated culture discussions
are included at our Employee
Forum, hosted by the
Company and attended by the
Chairman, Non-Executive
Directors and Executive
Directors. This regular Forum
is attended by numerous
employee representatives,
Unions and other stakeholders
to enable the views
throughout the organisation
to be considered at Board
level. Individual Directors
provide feedback at the
Board meetings following
Forum attendance.
Feedback to the Board to deepen its understanding of the Group’s culture
Our established reporting mechanisms for company purpose and culture are essential tools in the
Board’s oversight of cultural matters. All feedback received deepens the Board’s understanding
of the Group’s culture and Board feedback is used to inform future areas of focus and ensure that
local plans are consistent with feedback received.
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Severn Trent Plc Annual Report and Accounts 2019
Leadership and Effectiveness
Board evaluation
The effectiveness of the Board
is reviewed at least annually,
and conducted according to the
guidance set out in the Code and FRC
Guidance on Board Effectiveness.
An externally facilitated evaluation
was last conducted by Manchester
Square Partners in 2017/18, with the
next externally facilitated session
scheduled for 2021.
The 2018/19 evaluation was internally
conducted by the Chairman with support
from the Company Secretary through a
series of one-to-one meetings in January
and February 2019. Separate meetings
were held to consider the effectiveness of
the Chief Executive, led by the Chairman,
and of the Chairman, led by the Senior
Independent Director.
Following completion of the evaluation
process, the Board considered the
report’s findings and agreed specific
actions. It was also agreed that six-
monthly reviews on progress against
the report’s recommendations would
be tabled for Board discussion.
>
Strategic report
Governance
Group financial statements
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Other information
Evaluation Process
Step 1. 2018/19 Process planning
The Company Secretary undertook a detailed review of the Board Effectiveness
evaluation process and made revisions to incorporate recommendations
and areas of focus highlighted in the 2018 Code and FRC Guidance on
Board Effectiveness.
A process for comprehensive one-to-one meetings was developed for the
Board and its Committees, with interview questions structured on the basis of
feedback from the 2017/18 evaluation, including areas for improvement and any
additional observations.
Step 2. One-to-one meetings
Board and Committee members participated in comprehensive one-to-one
meetings with the Company Secretary, with appropriate time provided to allow
detailed discussion to take place.
Step 3. Evaluation and reporting
The Company Secretary compiled the individual responses, including analysis
of themes and proposed actions. A detailed report, setting out the findings of
the evaluation was provided to the Chairman for consideration. The Company
Secretary and Chairman met to discuss the findings, with the resulting report
being tabled to the Nominations Committee and Board in March 2019.
Step 4. Agree actions and monitor progress
The findings of the evaluation exercise were fully considered when making
recommendations in respect of the re-election of individual Directors and
included an assessment of their independence, time commitment and
individual performance.
4
Agree actions
and monitor
progress
1
2018/19
Process
planning
Evaluation
process
3
Evaluation and
reporting
2
One-to-one
meetings
Severn Trent Plc Annual Report and Accounts 2019
77
Governance
Leadership and Effectiveness continued
Board evaluation
Evaluation Findings
The evaluation concluded that excellent
progress had been made in respect of
areas for further focus identified in the
2017/18 review as detailed below.
The key theme highlighted in the 2018/19
evaluation was positive Board discussion
dynamics. It was noted that all Directors
fostered a culture of open, constructive
debate, undertaken by a respectful
and cohesive, and appropriately
challenging Board.
The evaluation also concluded that
the Board, its Committee Chairs and
Committees were effective and that
all Directors were considered to have
demonstrated considerable commitment
and time to their roles, well in excess
of that required by the Charter of
Expectations notwithstanding any
other positions held by them outside
of Severn Trent.
Minor areas for further development
of the Board’s effectiveness were as
detailed below.
As part of the evaluation, full
consideration was given to the number
of external positions held by the Non-
Executive Directors. Directors’ other
appointments were reviewed, including
the time commitment required for
each. As a result of this review, the
Nominations Committee did not identify
any instances of overboarding and
confirms that all individual Directors
have sufficient time to commit to their
appointment as a Director of Severn
Trent Plc. The full list of external
appointments held by our Directors can
be found on pages 66 to 67. All of our
Non-Executive Directors are considered
to be independent.
Evaluation findings
Evaluation Action 2017/18
Progress 2018/19
Balance of Debate – continue to
maintain focus on strategic, operational
and reputational priorities as well
as regulatory matters.
Talent Management and Succession
Planning – opportunity to apply more
structure to succession planning and
talent development discussions at the
Nominations Committee and the Board.
Board Composition – opportunity to
increase the ethnic diversity of the
Board in line with the recommendations
of the Parker Review and to appoint
an additional Director with Treasury/
Engineering experience.
Financing – opportunity to spend more
time on this topic during NED induction
given its complexity.
Culture – develop a structured plan to
enable the views, ideas and constructive
challenge throughout the organisation
to be considered at Board level.
Separate, dedicated PR19 meetings were scheduled outside the normal Board and
Committee timetable, to reduce the pressure on the Board agenda and maintain focus
on strategic, operational and reputational priorities.
During the 2018/19 evaluation, the Board noted that PR19 approval and submission had been
particularly well managed and that the use of additional Board Committee meetings and
briefing papers had ensured that this topic had not distracted the Board from considering
other strategic issues and operational performance oversight.
Talent and succession planning have been added as separate standing Nominations
Committee agenda items with a forward Board programme for talent and succession
planning also being developed.
Existing talent and succession planning elements of the Board induction programme were
updated to give new Non-Executive Directors better oversight of the Group’s processes.
Succession planning was considered by the Nominations Committee, and Board, during the
year. This included consideration of the Board’s Diversity Policy and its aims to increase
the ethnic diversity of the Board in line with the recommendations of the Parker Review.
The Board also considered Board succession planning in respect of Directors with more
Treasury and Engineering experience.
Relevant sections of the Board induction materials have been reviewed during the year.
The Board induction programme now includes two additional face-to-face sessions with the
finance team to provide the opportunity to clarify and deepen Director knowledge.
Company purpose and culture continues to be considered by the Board as a separate Board
agenda item. Additional detail can be found on page 75.
The Chairman and Non-Executive Directors will continue to attend our Employee Forum.
This regular Forum is attended by numerous employee representatives, Unions and other
stakeholders to enable the views throughout the organisation to be considered at Board level.
Individual Directors provide feedback at the Board meetings following Forum attendance.
Minor areas for further development of the Board’s effectiveness
Evaluation Action 2018/19
Succession Planning
Balance of Debate
Board Composition
Remit of Board Committees
Opportunity to apply more focus to succession planning, in full consideration of Director
tenure. Read more on succession planning activity following year end on page 84.
The Board noted the excellent chairing of Board discussions despite challenging agendas
during the year. Opportunity to allocate additional time on the Board agenda to engage
personally with presenters and discuss matters more informally.
Opportunity to consider broader diversity and inclusion in terms of the Board’s composition.
Opportunity to review the duties within the respective Committee Terms of Reference
and ensure that Committee meetings have sufficient time allocated to them.
78
Severn Trent Plc Annual Report and Accounts 2019
Leadership and Effectiveness
Effectiveness
Board Development
and Knowledge
Training and Continuing
Professional Development (‘CPD’)
As well as Board agenda items, training
and CPD sessions in relation to specific
topics of interest were presented to the
Board during the year, as follows:
• Severn Trent Academy;
• Leakage Innovation;
• Birmingham Resilience;
• Customer Bills;
• Wonderful Water Tour (our Educational
Buses). Read more on page 35;
• Impact of Renationalisation;
• Robotics and Artificial Intelligence;
• Company Purpose and Culture; and
• Capital Spend.
The aim of the training sessions is to
continually refresh and expand the
Board’s knowledge and skills. In doing
so, the Directors can contribute to
discussions on technical and regulatory
matters more effectively. The sessions
also serve as an opportunity for the
Board to discuss strategy and risks
with management below Executive
Committee level and gain further
direct insight into our businesses and
management capability.
>
Strategic report
Governance
Group financial statements
Company financial statements
Other information
Our Regulators
To deepen Board level understanding of
our Regulators, our Chairman and Non-
Executive Directors formally met with
our Regulator, Ofwat, five times during
the year.
Induction programme
We have an established induction
programme in place which can be
tailored to meet the requirements of
individual Directors and includes the
following elements/details:
Informal Board interactions
The Board regularly meets more
informally, in the form of Board dinners,
outside of the scheduled Board meeting
calendar. These sessions are convened
to build and maintain successful
relationships and promote a culture
of openness in Board discussions.
Senior Management and external
stakeholders (including Ofwat and the
Water Forum) are invited to attend
these sessions.
Directors’ resources
An online resource library and CPD
repository is available for use by the
Directors, which is continually reviewed
and updated. The library includes
a Corporate Governance Manual, a
Results Centre and Investor Relations
section and briefings on Board training
session topics. It also contains a further
reading section which covers updates
and guidance on changes to legislation
and corporate governance best practice.
The Directors also have access to
professional development provided
by external bodies and our advisers.
CPD requirements were considered
through individual performance review
meetings between the Chairman and
each Director, as part of the internally
facilitated Board Effectiveness review
in 2018/19.
• Ofwat pre-appointment process;
• Our business and how we are
regulated, including performance;
• Our Non-Regulated Business,
including performance;
• Strategy;
• Key operations and processes
including an immersive, practical
journey through the water and
waste cycles;
• Key stakeholder relationships;
• Customer delivery;
• Capital delivery and commercial;
• How the business is financed and
financial performance including
analyst and investor opinion;
• Our people and how we work, including
health, safety and wellbeing, talent
and succession, Trade Unions and an
overview of our Remuneration Policy;
• Risk and audit, including the Group risk
profile and our approach to risk;
• Face-to-face meetings with key
senior colleagues;
• Directors’ duties; and
• Governance matters and
Group policies.
We continually enhance the Board’s
induction process, in full consideration
of feedback from new appointees and the
Board Effectiveness evaluation.
Severn Trent Plc Annual Report and Accounts 2019
79
The Board immersed themselves in our
Wonderful Water Tour – our innovative
educational roadshow, inspiring the next
generation.
Governance
Leadership and Effectiveness continued
Effectiveness
Operational and Site Visits
The Board, and individual Directors, undertook three key site visits during the year, to deepen their understanding of the Group’s
operations and further inform the Board’s decision-making in creating sustainable long-term value for the mutual benefit
of stakeholders.
Site
Objectives
Minworth – Thermal
Hydrolysis Plant
(‘THP’)
• Practical demonstration of Health and Safety considerations
on complex operational sites
• Employee expertise
• Overview and demonstration of the sludge treatment process
Lake Vyrnwy
Reservoir and
Visitor Site
and operations
• Overview of THP process and its importance to the Group,
including implementation of technological advances
• Process optimisation across the Minworth site
• Site sampling and performance record
• Environmental
• Practical demonstration of Health and Safety considerations on
publicly accessible sites
• Tour and briefing on educational programmes delivered at the site
• Tour of conservation programmes, including the RSPB Organic Farm
and SSSI site
• Opportunity to interact with employees
• Overview of Lake Vyrnwy’s infrastructure
• Catchment Management activities
• Biodiversity activities
Agrivert
• Practical demonstration of health and safety considerations on
complex operational sites
• Employee expertise and opportunity to interact with employees
• Overview and demonstration of the anaerobic digestion process
and operations, including implementation of technological advances
• Process optimisation across the Agrivert site
• Environmental
Key Board Considerations
• Health and safety
• Employee stakeholders and
People Strategy
• Operational knowledge
• Technology
• Environment
• Customer and community experience
• Environment
• Health and safety
• Employee stakeholders and
People Strategy
• Operational knowledge
• Infrastructure
• Environment
• Biodiversity
• Health and safety
• Employee stakeholders and
People Strategy
• Operational knowledge
• Technology
• Environment
The Board spent time observing anaerobic
digestion processes at our Agrivert site and
were hugely impressed by the engineering
capability and expertise of our people.
80
Severn Trent Plc Annual Report and Accounts 2019
Nominations Committee report
Leadership & Effectiveness
>
Strategic report
Governance
Group financial statements
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Other information
Dear Shareholder
I am pleased to introduce this report
which details the role of the Committee
and the important work it has
undertaken during the year. The pages
that follow provide additional detail
on the activities and discussions of
the Committee and share the matters
considered by the Committee and steps
taken to address any actions.
The Committee plays a key role in
supporting the Board within the
Governance Framework in reviewing
the composition of the Board and its
Committees. This includes assessing
whether the balance of skills, experience,
knowledge and independence on the
Board is appropriate to enable it to
operate effectively. The Committee also
assisted the Board in its consideration
of conflicts of interest and independence
issues. No conflicts of interest or
independence issues were identified as
a result of this activity.
Throughout the year, increased focus
continued to be given to the Group’s
succession, contingency planning and
diversity needs. Discussion centred
on the importance of developing,
and maintaining, a diverse range of
perspectives, skills, experiences and
expertise, essential to ensuring our long-
term viability and commercial success.
More information on our diversity
initiatives can be found in the Strategic
report on page 44.
The Committee held four meetings
during the year and has met twice since
the end of the financial year. I would like
to thank the members of the Committee
for the open discussions that take place
at our meetings and the importance they
all attach to its work.
During the year, the Committee has
spent a significant proportion of its
time overseeing the evaluation of the
Board, its Committees and Directors.
We also spent time considering the
development of our talent pipeline
for Directors and high performing
individuals below Board level, with a
focus on the need for diversity. As part of
the Board Effectiveness evaluation, the
Committee evaluated the structure, size,
composition and succession needs of the
Board. Additional detail can be found on
page 77.
As mentioned in my Chairman’s
statement on page 16, I believe this
is the right moment to step down
and allow a new Chair to lead the
Board into the next phase for Severn
Trent. The Committee, led by Senior
Independent Director Kevin Beeston, is
overseeing the process ahead of making
a formal recommendation to the Board.
The Committee is in the initial stages of
succession planning and it is planned
to formally announce my successor in
due course. In line with the provisions of
our Board Diversity Policy, any executive
search firms involved will be signed up to
the voluntary code of conduct on gender
and BAME diversity and best practice.
Kevin Beeston will continue to chair
all meetings of the Committee when it
meets to discuss this matter.
Andrew Duff
Chairman of the
Nominations Committee
Documents available at severntrent.com
Nominations Committee Terms
of Reference
Board Diversity Policy Statement
Group Conflicts of Interest Policy
Chairman’s
message
Andrew Duff
Chairman of the
Nominations Committee
Attendance table
Committee
Member
Andrew Duff
(Chairman)1
John Coghlan2
Dominique
Reiniche2
Kevin Beeston2
Philip Remnant2
Angela Strank2
Meetings
attended
4
Max
possible
4
4
4
4
4
4
4
4
4
4
4
The members of the Committee in
2018/19 were the Non-Executive
Directors of the Board. Only members of
the Committee have the right to attend
Committee meetings. Other individuals
such as the Chief Executive, the
Director of Human Resources, senior
management and external advisers may
be invited to attend meetings as and
when appropriate.
The Committee’s Terms of Reference
were updated in March 2019.
1. Independent on appointment.
2. Independent Non-Executive Director.
Severn Trent Plc Annual Report and Accounts 2019
81
Governance
Nominations Committee report continued
Leadership & Effectiveness
Key areas of Nominations Committee focus in 2018/19
A summary of the matters considered at each meeting is set out below:
July 2018
• Preparations for the 2018 UK Corporate Governance Code
November 2018
• STEC Succession Planning
January 2019
• NED Tenure Review and Succession Planning
• Workforce Engagement, including individual Director commitments
March 2019
• Board Effectiveness Report 2018/19
• Continuing Office of Directors
• Board Composition and Independence
• Conflicts of Interest: Annual Review
• Diversity and Inclusion Update
April 2019
• Board Succession Planning
May 2019
• Board Succession Planning
• Talent Development and STEC Succession Planning
• Nominations Committee Report within the Annual Report and Accounts
Diversity
As highlighted earlier in the report, the
Board and Nominations Committee
continue to drive the agenda of diversity
across the Group and are proud of the
progress made, especially in respect
of female representation on the Board
and Executive Committee (now at 37.5%
and 36% respectively). A breakdown by
gender of the number of persons who
were Directors of the Company, senior
managers and other employees as at
31 March 2019 is set out below.
The Board remains focused on promoting
broader diversity, and creating an inclusive
culture in line with the recommendations
of the Parker and McGregor-Smith
reviews. A diverse organisation benefits
from differences in skills, regional and
industry experience, background, race,
gender, sexual orientation, religion, belief
and age, as well as culture and personality.
The Board Diversity Policy (the ‘Policy’)
was reviewed by the Committee in
January 2019, with recommended
updates approved by the Board. As part
of Board discussions, recognition was
given to the importance and benefits
of greater diversity, including gender
diversity, social and ethnic background
and cognitive and personal strengths
throughout the organisation, including
on the Board itself. Although no targets
have been set at present, the benefits
that diversity brings to the Board are
wholly recognised by the Committee and
is evidenced through the commitments
made in the Policy.
The objectives of the Policy, and an
update against each of them, are
set out on page 83. A copy of the
Policy Statement is available on the
Severn Trent Plc website.
Gender diversity at 31 March 2019
Severn Trent Board diversity figures as at 31 March 2019
Strategic Leader and Director
Group
1
1
Director gender split
Non-Executive tenure
1
1
3
2
1.
2.
Male
Female
60.00%
40.00%
Apprentices
1
2
2
2
1.
2.
Male
Female
70.50%
29.50%
Graduates
1
1.
2.
Male
Female
62.50%
37.50%
2
2
3
1
1.
2.
3.
1-3 years
4-6 years
6+ years
2
1.
2.
Male
Female
86.57%
13.43%
1.
2.
Male
Female
60.76%
39.24%
82
Severn Trent Plc Annual Report and Accounts 2019
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Strategic report
Governance
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Other information
Progress against objectives
At its March meeting, the Committee formally
reviewed the composition of the Board and the
performance, contribution and commitment
of individual Directors in the context of the
Board Effectiveness evaluation. No concerns
were raised in relation to the composition of
the Board.
Regular updates in respect of succession
planning fully consider the Board’s
Diversity Policy and its aims to increase
the ethnic diversity of the Board in line with
the recommendations of the Parker and
McGregor-Smith Reviews.
The Board also considered Board succession
planning in respect of Directors with specific
experience in Treasury and Engineering.
No Board appointments were made during
the year, however all recommendations in
respect of future Board appointments will be
conducted in full consideration of the Policy,
2018 Code and additional relevant guidance.
No Board appointments were made during
the year, however all recommendations in
respect of future Board appointments will be
conducted in full consideration of the Policy,
2018 Code and additional relevant guidance.
Board Diversity Policy – Objectives and Progress
Policy Objectives
Implementation
Ensure the Board comprises an
appropriate balance of skills, experience
and knowledge required to effectively
oversee and support the management of
the Company.
Annual review of the Board’s composition
by the Nominations Committee each year
with particular consideration being given
to the balance of skills, experience and
independence of the Board.
Board Effectiveness evaluation specifically
considers the composition of the Board
and the contribution, commitment and
independence of individual Directors.
The Board and Nominations Committee
recognise the importance and benefits of
greater diversity including gender diversity,
social and ethnic background and cognitive
and personal strengths, throughout the
organisation, including on the Board itself.
On instruction of an executive search
firm, the specification will ensure that
candidates with no listed company Board
experience are fully considered.
The Board and Nominations Committee
recognise the importance and benefits of
greater diversity including gender diversity,
social and ethnic background and cognitive
and personal strengths, throughout the
organisation, including on the Board itself.
The Company only engages with executive
search firms who have signed up to the
voluntary code of conduct on gender and
BAME diversity and best practice.
Ensure consideration is given to
candidates for Non-Executive Director
Board appointments from a wide pool,
including those with no listed company
Board level experience.
Ensure Board appointment ‘long lists’
include diverse candidates, including
diversity of social and ethnic backgrounds
and cognitive and personal strengths.
Ensure the Board and Nominations
Committee only engage executive search
firms who have signed up to the voluntary
Code of Conduct on gender diversity and
best practice.
Ensure focus is given to the development
of a pipeline of diverse high calibre
candidates for Board level roles.
The Company only engages with executive
search firms who have signed up to the
voluntary code of conduct on gender and
BAME diversity and best practice.
We continue only to engage with executive
search firms who have signed up to the
voluntary code of conduct on gender and
BAME diversity and best practice.
Regular Board and Nominations
Committee consideration of the importance
and benefits of greater diversity including
gender diversity, social and ethnic
background and cognitive and personal
strengths. This includes representation of
these cohorts in the Group’s talent pipeline
and on the Board itself.
At its March meeting, the Nominations
Committee considered Diversity and Inclusion
within the Group. The Board committed to
building on existing graduate, apprentice
and leadership programmes to embed
inclusivity in our succession planning and
talent development work. This included
discussion on strengthening our talent
pipeline, with an enhanced focus on ensuring
appropriate representation from minority
ethnic candidates, as well as other relevant
diverse cohorts.
This was also an area of specific focus within
the Board Succession Planning discussions
that took place during the year.
Severn Trent Plc Annual Report and Accounts 2019
83
Governance
Nominations Committee report continued
Leadership & Effectiveness
Talent development
We recognise the importance of
developing our people and, as such,
talent management remains a key topic
of discussion. The Group’s five year talent
plan focuses on building technical and
leadership capability, and creating talent
pipelines for the future.
We have a total of 78 graduates in
training, with 43 places offered in
2018. We currently have five entry
programmes for graduates – Business
Leadership, Finance, IS, Engineering and
Project Management. Our placement
programme for undergraduates offers
a range of summer and 12 month
placements across Engineering, Finance
and the Visitor Experience teams.
We filled 23 roles in 2018 with a new
opportunity in the Quantity Surveying
team being offered in 2019.
We currently have 133 apprentices in
training. In 2018, we launched three new
apprenticeship programmes in HR, Legal
and Vehicle Technician. We now have 11
active apprenticeship programmes, and
we expect this to increase to 13 in 2019.
We have been a key partner in the
development and implementation of
the new water industry apprenticeships
standards through the Government’s
Trailblazer initiative. As one of the 13
firms making up the employer group, we
have ensured that Severn Trent has been
at the forefront of its development.
Our innovative delivery model for the
water process technician standard has
allowed us to design a programme that
ensures high quality apprenticeship
training delivered in just 24 months –
significantly faster than any previous
schemes. Elsewhere in the industry
this course would take at least 36 –
48 months to complete.
Succession planning
Kevin Beeston led the discussion on
the process of succession planning
for Andrew Duff, who has been on
the Board since May 2010 and has
been our Chairman since July 2010,
therefore reaching the nine year limit
for Chairs specified in the 2018 Code.
The Committee is in the initial stages of
succession planning and it is planned to
formally announce Andrew’s successor in
due course. In line with the provisions of
our Board Diversity Policy, any executive
search firms involved must be signed up
to the voluntary code of conduct on gender
and BAME diversity and best practice.
The Committee looks forward to
appointing a well-qualified and high
calibre Chair in due course, and does not
believe that it would be in the interests
of shareholders for this to take place
immediately, for the following reasons:
• it would be beneficial for the new Chair
to be able to join the Board and work
alongside Andrew Duff for a period
before they step up to become Chair;
• a search for a high quality candidate
takes time and the Committee does
not want to rush this important search;
and
84
• in the Committee’s opinion, Andrew
Duff remains a very strong and
effective Chairman, who is independent
of management and provides robust
challenge. The findings of the Board
effectiveness evaluation support
this view.
In the year ahead, the Committee
will focus on ensuring a smooth and
orderly handover and induction, in
conjunction with the Company Secretary.
Kevin Beeston will continue to Chair
all meetings of the Committee when it
meets to discuss this matter.
Director conflicts and
independence
In March 2019, the Committee
conducted its annual review of individual
Director conflict authorisations as
recorded in our Conflicts of Interest
Register. Additionally, the Board and
its Committees consider conflicts of
interest at every meeting, and the Board
reviews the authorisation of any potential
conflicts of interest every six months.
The Conflicts of Interest Register sets
out any actual or potential conflict of
interest situations which a Director
has disclosed to the Board in line with
their statutory duties. When reviewing
conflict authorisations, the Committee
considers any other appointments held
by the Director as well as the findings
of the Board Effectiveness evaluation.
Following the review, the Committee
recommended to the Board that
each conflict authorisation remained
appropriate. There were no new potential
conflict situations during the year.
The independence of our Non-Executive
Directors is formally reviewed annually
by the Nominations Committee,
and as part of the Board evaluation
exercise. The Nominations Committee
and Board consider that there are no
business or other circumstances that
are likely to affect the independence
of any Non-Executive Director and
that all Non-Executive Directors
continue to demonstrate independence.
In accordance with the Code, all the
Directors will retire at this year’s AGM
and submit themselves for re-election
by shareholders. Each of the Non-
Executive Directors seeking re-election
are considered to be independent in
judgment and character.
The Nominations Committee spent time
meeting an engineering apprentice at our
Minworth site.
Severn Trent Plc Annual Report and Accounts 2019
Audit Committee report
Accountability
Chairman’s
message
John Coghlan
Chairman of the Audit Committee
Attendance table
Committee
Member
John Coghlan1
(Chairman)
Philip Remnant2
Kevin Beeston3
Meetings
attended
4
Max
possible
4
4
4
4
4
In addition to the attendance set out
above, the Chairman, the CEO, the
CFO, the Head of Internal Audit, the
Group Financial Controller and the
External Auditor normally attend, by
invitation, all meetings of the Committee.
Other members of Senior Management
are also invited to attend as appropriate.
The Committee regularly holds
private discussions with the Head
of Internal Audit and the External
Auditor separately, without Executive
management present. The Committee
Chairman regularly holds separate one-
to-one meetings with the CFO, the Head
of Internal Audit, the External Auditor
and with Committee Members outside
the meetings to better understand any
issues or areas for concern.
The Committee’s Terms of Reference
were updated in March 2019.
>
Strategic report
Governance
Group financial statements
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Other information
Dear Shareholder
I am pleased to introduce this report
which details the role of the Audit
Committee and the important work it
has completed during this pivotal year
for Severn Trent. The pages that follow
provide more detail on the activities of
the Committee and provides an overview
of the significant issues the Committee
assessed and steps taken to address
any issues.
The Committee has continued to play
a key role within the Governance
Framework in discharging its oversight
responsibilities for the integrity of the
Company’s financial statements and
matters relating to the Group’s system of
internal controls and risk management.
We continue our focus on ensuring
the adequate mitigation of current and
emerging risks faced by the Group.
Additional detail of how we carried out
our risk assessment activities and how
we identify and manage risks can be
found on page 54 of our Strategic report.
The Committee held four scheduled
meetings during the year and has met
once since the end of the financial year.
An additional four Committee meetings
were held during the year, the details of
which are described within this report.
I would like to thank the members of
the Committee, the management team,
Internal Audit and our External Auditor,
Deloitte, for their continued commitment
throughout the year, and for the open
discussions that take place at our
meetings, and for the importance they
all attach to its work.
The Committee’s performance was
assessed as part of the annual Board
effectiveness evaluation. I am pleased to
report that the Committee is regarded
as operating effectively and the Board
takes assurance from the quality of
the Committee’s work. The Board is
satisfied that the Committee members
bring a wide range and depth of financial
and commercial experience across
various industries. All members have
competence relevant to regulated and/or
utilities businesses as well as significant
recent and relevant financial experience.
During the year, the Committee spent
a significant proportion of its time
overseeing the development of PR19
plans for Severn Trent Water and Hafren
Dyfrdwy. Other significant parts of
the Committee’s work this year have
included: Enterprise Risk Management,
consideration of Internal Audit reports;
oversight of the relationship with
the External Auditor; including the
assessment of its ongoing objectivity
and independence; overseeing the
assurance of regulatory returns made
by Severn Trent Water and Hafren
Dyfrdwy; oversight of wholesale charges;
new connections charging; customer
ODI forecast; Company Monitoring
Framework and the Water Resource
Management Plans for both Severn Trent
Water and Hafren Dyfrdwy.
As part of the Committee’s oversight
of regulatory reporting obligations in
respect of Severn Trent Water and Hafren
Dyfrdwy, the Company has reviewed
the effectiveness of its governance
arrangements for these subsidiaries
during the year. Following this review,
modifications to the Audit Committee
meeting structure have been
implemented to facilitate dedicated
Committee focus for Hafren Dyfrdwy
regulatory matters. These arrangements
are assisted through the management
of separate agenda items for Hafren
Dyfrdwy matters, with the Independent
Non-Executive Directors of Hafren
Dyfrdwy being invited to attend all
relevant meetings in respect of Hafren
Dyfrdwy matters. Regular updates on
the regulatory matters considered by
the Audit Committee on behalf of Hafren
Dyfrdwy are also reported at each
meeting of the Hafren Dyfrdwy Board,
with more formal reporting on a six
monthly basis.
John Coghlan
Chairman of the Audit Committee
Documents available at severntrent.com
Audit Committee Terms of Reference
Non-Audit Services Policy
1 Recent and relevant financial experience as a member of the Institute of Chartered Accountants in England
and Wales and John was previously Deputy Chief Executive and Group Finance Director of Exel PLC.
2 Recent and relevant financial experience as a fellow of the Institute of Chartered Accountants in England
and Wales.
3 Recent and relevant financial experience as a fellow of the Chartered Institute of Management Accountants
and Kevin was previously Finance Director at Serco Plc.
Severn Trent Plc Annual Report and Accounts 2019
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Accountability
Key areas of Audit Committee focus in 2018/19
A summary of the matters considered at each meeting is set out below:
May 2018
• Financial results announcement 2017/18
• Severn Trent Plc Annual Report and Accounts 2017/18
• Severn Trent Water Limited Annual Report and Accounts 2017/18
• Viability Statement and Going Concern
• Deloitte Full Year Audit Report
• Internal Audit update
• Assurance Map update
• PR19 Assurance Plan
• Internal control and risk management effectiveness for Severn Trent Plc and Severn Trent Water
• Whistleblowing update
• Fair, balanced and understandable assurance process: Severn Trent Plc and Severn Trent Water
• Relevant Audit Information process: Severn Trent Plc and Severn Trent Water
June 2018
• Annual Performance Report and Annual Regulatory Compliance Statement for Severn Trent Water
• PR14 Reconciliation for Severn Trent Water and Dee Valley Water Limited (now Hafren Dyfrdwy)
July 2018
• Hafren Dyfrdwy Annual Report and Accounts 2017/18, including Viability Statement and Going Concern
• Hafren Dyfrdwy Enterprise Risk Management Update, including Principal Risks for the Annual Report
• Internal control and risk management effectiveness for Hafren Dyfrdwy
• Whistleblowing update
• Annual Performance Report and Annual Regulatory Compliance Statement for Hafren Dyfrdwy
• PR19 Assurance Plan for Hafren Dyfrdwy
• Fair, balanced and understandable assurance process: Hafren Dyfrdwy
August 2018
• PR19 Plan – Severn Trent Water
• PR19 Plan – Hafren Dyfrdwy
September 20181
• External Audit 2018/19 plan and terms of engagement
• External Audit Review of non-audit fees
• Internal Audit update
• Scheme of Wholesale Charges
• Scheme of Wholesale Charges
• Enterprise Risk Management update
• Whistleblowing update
• Review of effectiveness of Whistleblowing arrangements
November 2018
• Interim financial results 2018/19
• Deloitte Interim Audit Report
• Internal Audit update
• Assurance Map update
• Customer ODI Forecast and Assurance
• Company Monitoring Framework Risk Statement
• General Data Protection Regulation review
• Customer ODI Forecast and Assurance
• Company Monitoring Framework Risk Statement
• Cyber review
• Whistleblowing update
• Material Litigation Report and Legal Compliance Report
January 2019
• Water Resources Management Plan
• New Connections Charging
• Water Resources Management Plan
Scheduled meeting
Financial Reporting
External Audit
Internal Audit
Regulatory
Internal Control and Risk
Management
Governance
Additional meeting
Regulatory
Additional meeting
Financial Reporting
Internal Control and Risk
Management
Regulatory
Governance
Additional meeting
Regulatory
Scheduled meeting
External Audit
Internal Audit
Regulatory – SEVERN TRENT
WATER
Regulatory – HAFREN
DYFRDWY
Internal Control and Risk
Management
Scheduled meeting
Financial Reporting
External Audit
Internal Audit
Regulatory – SEVERN TRENT
WATER
Regulatory – HAFREN
DYFRDWY
Internal Control and Risk
Management
Governance
Additional meeting
Regulatory – SEVERN TRENT
WATER
Regulatory – HAFREN
DYFRDWY
1. Modifications to the Audit Committee meeting structure were implemented in September 2018 to facilitate dedicated Committee focus for Hafren Dyfrdwy
regulatory matters.
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Severn Trent Plc Annual Report and Accounts 2019
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Group financial statements
Company financial statements
Other information
Scheduled meeting
Financial Reporting
External Audit
Internal Audit
Regulatory – SEVERN TRENT
WATER
Regulatory – HAFREN
DYFRDWY
Internal Control and Risk
Management
Governance
March 2019
• Accounting Policies update
• Viability Statement and Going Concern
• Review of effectiveness of External Auditor
• Review of Non-Audit services
• Internal Audit update
• Assurance Map update
• Internal Audit Plan 2019/20
• Water Resources Market Information
• Process and Timeline for Assuring the 2018/19 Regulatory Reporting Requirements
• WICS Compliance Statement
• General Data Protection Regulation Review
• Board regulatory statements – forward plan
• Water Resources Market Information
• Process and Timeline for Assuring the 2018/19 Regulatory Reporting Requirements
• Enterprise Risk Management update
• Bribery and Fraud Prevention and Detection review
• Whistleblowing update
• Preparations for the 2018 UK Corporate Governance Code
• Audit Committee Terms of Reference
• Material Litigation Report and Legal Compliance Report
• Year End Governance Matters:
– Fair, balanced and understandable assurance process
– Relevant Audit Information process
– Audit Committee report within the Annual Report and Accounts
May 2019
• Financial results announcement 2018/19
• Severn Trent Plc Annual Report and Accounts 2018/19
• Severn Trent Water Limited Annual Report and Accounts 2018/19
• Viability Statement and Going Concern
• Deloitte Full Year Audit Report
• Internal Audit update
• Annual Performance Report for Severn Trent Water
• Assurance of ODI Performance
• Annual Performance Report for Hafren Dyfrdwy
• Assurance of ODI Performance
• Internal control and risk management effectiveness
• Cyber update
• Whistleblowing update
• Fair, balanced and understandable assurance process: Severn Trent Plc and Severn Trent Water
• Relevant Audit Information process: Severn Trent Plc and Severn Trent Water
Scheduled meeting
Financial Reporting
External Audit
Internal Audit
Regulatory – SEVERN TRENT
WATER
Regulatory – HAFREN
DYFRDWY
Internal Control and Risk
Management
Governance
In reviewing the financial statements,
the Committee receives input from the
Disclosure Committee, a sub-committee
of the Executive Committee which is
chaired by the CFO. It is responsible for
overseeing the Group’s compliance with
its disclosure obligations, considering
the materiality, accuracy, reliability and
timeliness of information disclosed and
assessment of assurance received.
The Disclosure Committee reviews
the proposed presentations to
analysts in conjunction with the draft
results announcements for both the
interim and full year results, applying
particular attention to the tone of the
announcements and presentations
to maintain consistency with the
financial statements.
Severn Trent Plc Annual Report and Accounts 2019
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Accountability
Significant financial statement
reporting issues
The Committee looked carefully at those
aspects of the financial statements
which required significant accounting
judgments or where there was
estimation uncertainty. These areas
are explained in note 4 of the Group
financial statements.
The Committee receives detailed reports
from both the CFO and the External
Auditor on these areas and on any other
matters which they believe should be
drawn to the attention of the Committee.
The Committee also reviews the draft
of the External Auditor’s report on the
financial statements, with particular
reference to those matters reported as
carrying risks of material misstatement.
The Committee discusses the range
of possible treatments both with
management and with the External
Auditor and satisfies itself that the
judgments made by management are
robust and should be supported.
The significant issues that the Committee
considered in 2018/19 are set out below.
For all of the matters described below
the Committee concluded that the
treatment adopted in the Group financial
statements was appropriate.
Significant financial statement reporting issues
Issue
Going concern basis for the financial statements and long-term
viability statement.
Determination of the provision for impairment of trade receivables
in Severn Trent Water Limited.
At 31 March 2019, the provision in Severn Trent Water Limited’s
financial statements was £115.2 million and the charge for the year
was £24.2 million.
Severn Trent Water Limited has a statutory obligation to continue
to supply water and waste water services to customers even when
their bills are unpaid. This increases the risk of bad debts. In
addition it has a large and diverse customer base which requires
impairments against trade receivables to be assessed on a
systematic basis.
Revenue recognition in relation to the estimation of metered
revenue from the new non-household retail market in Severn Trent
Water Limited.
In the year ended 31 March 2019, Severn Trent Water Limited
recognised £379 million in revenue from sales to retailers in the
new non-household retail market.
On 1 April 2017, the non-household retail market in England
opened to competition. This enabled all non-household customers
to choose their water and waste water supplier although
wholesale services remained with the incumbent companies.
Market Operator Services Limited (‘MOSL’) was established
to operate the market and to provide data to wholesalers and
retailers to allow settlement between market participants to
take place. MOSL provides data for monthly settlement periods
based on actual meter readings and estimations extrapolated
from the last known meter read. This is an iterative process with
subsequent settlement runs including more actual readings for
the same period. Empirical observations have shown that metered
consumption is consistently higher than the previous estimates.
How the issue was addressed by the Committee
The Committee reviewed and challenged the evidence and
assumptions underpinning the use of the going concern assumption
in preparing the accounts and in making the statements in the
Strategic report on going concern and long-term viability.
The Committee challenged the changes made to the methodology
for calculating the provision during the year and critically appraised
management’s explanations for these changes.
The Committee considered the work performed by the External
Auditor and the conclusions they reached regarding the adequacy of
the provision.
The Committee determined that no adjustment to the amounts
recorded was required.
The Committee does not consider that there is a significant risk of a
material adjustment in respect of this estimate in the next financial
year because the estimated amount is not material. Nevertheless,
the Committee considered this to be a significant issue because the
systems and processes are new and the amounts recognised are
subject to management judgment.
The Committee reviewed the process for calculating the metered
revenue estimate from non-household retailers and considered
the reasonableness of the estimates in the light of emerging trends
and the experience of other market participants. The Committee
scrutinised management’s evidence supporting its judgments and
examined the data from the underlying evidence. The Committee
discussed the External Auditor’s work and their conclusions.
The Committee determined that the approach taken by management
was reasonable and that no adjustment was required to the amounts
recognised in the financial statements.
The proposed classification of costs between operating
expenditure and capital expenditure in Severn Trent Water Limited.
The Committee considered the application of the Group’s accounting
policies in relation to capital expenditure during the year.
Severn Trent Water Limited has a significant capital programme
that includes projects made up of a combination of expenditure
and activities, some of which are recognised as property, plant and
equipment and some of which are recognised as operating costs.
For most of the expenditure this distinction is clear but there is an
element where subjective judgments are required to determine the
appropriate accounting treatment.
The Committee enquired of management whether the policies had
been applied consistently from year to year and sought explanation
for the increase in amounts capitalised. The Committee considered
the results of the External Auditor’s work and discussed the
conclusions with the External Auditor.
The Committee determined that no adjustment to the amounts
recorded was required.
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Governance
Group financial statements
Company financial statements
Other information
Issue
Determination of the amount of the Group’s retirement benefit
obligations.
At 31 March 2019, net retirement benefit obligations amounting to
£452.9 million were recognised.
The net obligation recognised on the balance sheet is the
difference between the fair value of the schemes’ assets at the
balance sheet date and the present value of the benefits expected
to be paid to members of the schemes. This requires assumptions
to be made regarding expected age of retirement and longevity of
members, future inflation rates and increases to benefits. It is also
necessary to determine an appropriate discount rate to calculate
the present value of the estimated gross obligations. Management
takes advice from external qualified actuaries who perform the
calculation of the present value of the benefits based on the
assumptions set by management.
Implementation of IFRS 9 and IFRS 15.
These accounting standards were adopted by the Group with effect
from 1 April 2018. The impacts of adoption are set out in note 2
to the Group financial statements. The main impact of IFRS 9
is in relation to the method of calculating the bad debt provision
(see above).
IFRS 15 introduced a new methodology for determining the
recognition of revenue. Management assessed its existing
practices for recognising revenue against the methodology set out
in IFRS 15, as explained in note 2 of the Group financial statements.
There were no changes required to the recognition of revenue
from water and waste water services. The main impact in Business
Services was in relation to a 25 year contract with the Ministry
of Defence.
How the issue was addressed by the Committee
The Committee scrutinised the assumptions underlying the
valuation of the obligations, noting and probing assumptions that
were not in line with their expectations, including developments
in respect of Guaranteed Minimum Pension (‘GMP’) rights. The
Committee considered whether the assumptions taken as a whole
were appropriate, taking into account the work of the External
Auditor and the benchmark information provided by them.
The Committee considered that the assumptions were reasonable
and that no adjustment was required to the draft Group financial
statements.
The Committee considered the approach to determining expected
lifetime credit losses on accounts receivable and in particular
challenged subjective judgments made by management relating to
future credit losses.
The Committee noted that the impact of these judgments was not
material and concluded that these were reasonable.
The Committee challenged management’s analysis of the
application of IFRS 15 to the water and waste water services and
concluded that it was appropriate and in line with industry practice
in this area.
The Committee also challenged management’s application of IFRS
15 to the Ministry of Defence contract, noting that the impact was
not material, in particular the estimates of future revenue and costs
underpinning the calculation of revenue. The Committee concluded
that the outcome was reasonable.
Internal control over
financial reporting
The Group has established procedures
for exercising control and managing risk
in relation to Group financial reporting
and preparation of Group financial
statements including:
• the formulation and communication
of Group accounting policies
which are regularly updated for
developments in IFRS and other
reporting requirements;
• specification of a set of financial
controls that all of the Group’s
operating businesses are required to
implement as a minimum;
• a range of system, transactional
and management oversight controls
embedded into our financial processes;
• deployment of a Group-wide
consolidation system with controls to
restrict access and maintain integrity
of data;
• recruitment training and
development of appropriately
qualified and experienced financial
reporting personnel;
Severn Trent Plc Annual Report and Accounts 2019
• oversight by the Disclosure Committee
of the Group’s compliance with its
disclosure obligations; and
• monthly reviews by the Executive
Committee and the Board of
financial reports from the Group’s
operating businesses.
Internal and External Audit
Internal Audit and internal controls
Internal Audit is an independent
assurance function available to the
Board, Audit Committee and all levels of
management. The Internal Audit function
is supported by two main co-sourcing
partners, PricewaterhouseCoopers and
Ernst and Young. The arrangement is
reviewed annually and the Committee
believes this structure adds value,
through greater access to specific
areas of expertise, increased ability
to flex resources, and the ability to
challenge management independently.
Co-source specialists will continue to
bring expertise to support the team and
delivery of the audit plan where relevant.
The role of Internal Audit is to provide
assurance that the Group’s risk
management and internal control
systems are well designed and operate
effectively and that any corrective action
is taken in a timely manner. Each year,
Internal Audit develops an annual
risk-based audit plan for approval by
the Audit Committee and performance
dashboards to enable onward monitoring
of the plan’s execution. The Audit
Committee challenges the audit plan,
specifically whether the key risk areas
identified as part of the ERM process are
being audited with appropriate frequency
and depth, and also by bringing an
external view of risks the Company
may be exposed to. The performance
dashboards summarise the performance
of the Internal Audit function over the
year against key measures and are
reviewed by the Committee twice a
year. Following the completion of each
planned audit, the Internal Audit function
seeks feedback from management which
is reported through the performance
dashboards and assessed in turn by
the Audit Committee twice a year.
The effectiveness of the controls over
financial reporting is also monitored by
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Governance
Audit Committee report continued
Accountability
the Audit Committee, which receives
regular reports of the testing conducted
by the External Auditor.
The Audit Committee is confident that,
where any failings or weaknesses are
identified in the course of its review of
internal control systems, management
puts in place robust actions to address
these on a timely basis. An internal
control system can provide only
reasonable and not absolute assurance
against material misstatement or loss,
as it is designed to manage rather
than eliminate the risk of failure to
achieve business objectives. To ensure
continued efficiency, an external review
of the effectiveness of the Internal Audit
function was carried out in January
2019. The review, performed by BDO,
concluded that the Internal Audit
function is fit for purpose, is operating
efficiently and effectively and in line with
good practice.
External Auditor
Annually, the Committee reviews
the External Auditor’s audit plan and
reviews and assesses information
provided by them confirming their
independence and objectivity within
the context of applicable regulatory
requirements and professional
standards. Deloitte contributes a further
independent perspective on certain
aspects of the Company’s financial
control systems arising from its work,
and reports both to the Board and the
Audit Committee.
Following a formal tender process in
2015/16, Deloitte LLP was reappointed
as External Auditor at the 2016 AGM.
The senior statutory Auditor, Kari
Hale, has overseen the audit of the
Severn Trent Group since 2015/16.
Further information on Kari’s experience
can be found on the Deloitte website.
The Company intends to put the External
Audit out to tender at least as often as
is required by applicable law, rules,
regulations and best practice in line with
the Competition and Markets Authority
and EU requirements for mandatory
tendering and rotation of the audit
firm. Under current regulations the
External Audit must be put out to tender
by 2025 and Deloitte will not be able to
participate. The Company has complied
with the provisions of the CMA Audit
Order during the financial year.
The Committee considers the
effectiveness of the External Auditor
every year and a full effectiveness review
was conducted this year. The review
involved assessment of the Auditor by
the Committee and key Executives and
evaluation of whether the Auditor meets
minimum standards of qualification,
independence, expertise, effectiveness
and communication.
The feedback collected through the
process has been shared with Deloitte
and an action plan has been drawn
up with them and built into the audit
programme. Based on our consideration
of the responses to the effectiveness
review the Committee remains satisfied
with the efficiency and effectiveness of
the audit.
Non-audit fees
The Company has approved a formal
policy on the provision of non-audit
services aimed at safeguarding and
supporting the independence and
objectivity of the External Auditor.
A copy is available on the Severn Trent
Plc website.
The process for approving all non-audit
work provided by our Auditor is overseen
by the Committee in order to safeguard
the objectivity and independence of the
Auditor. Prior to approval, consideration
is given to whether it is in the interests
of the Company that the services are
purchased from Deloitte rather than
another supplier. Where Deloitte has
been chosen, this is as a result of their
detailed knowledge of our business and
understanding of our industry as well
as demonstrating that they have the
necessary expertise and capability to
undertake the work cost-effectively.
The policy was revised in early 2016,
ahead of new EU regulations coming
into force in June 2016, to provide that
non-audit fees and independence of our
Auditor would continue to be subject
to ongoing review in light of those
rules. The current policy, which was
reviewed by the Committee during the
year, continues to comply with the EU
regulations and requires approval by the
Committee or its Chairman if a non-
audit service provided by the Auditor is
expected to cost more than £100,000.
The policy also prohibits aggregate fees
from non-audit services in excess of 70%
of the audit fee for the year.
Non-audit services where the External
Auditor may be used include: audit-
related services required by statute or
regulation, services related to fraud,
Corporate Responsibility report reviews
and regulatory support.
During the year, Deloitte received
£681,000 in fees for work relating to the
audit services they provide to the Group.
Non-audit related work undertaken by
Deloitte amounted to fees of £183,000
this year, which amounts to 27% of the
total audit fees paid to them. Fees paid
to Deloitte are set out in note 7 of the
financial statements on page 153.
Details of significant non-audit work
undertaken are set out on page 153.
In approving these non-audit fees, the
Committee considered the overall ratio
of non-audit fees to audit fees and,
given the scope of work, considered that
Deloitte was best placed to perform
these services.
Regulated subsidiaries
The regulated activities carried out
by Severn Trent Water and Hafren
Dyfrdwy also require annual reporting
submissions to Ofwat which are reviewed
by the Committee. They include an
annual submission on their regulatory
performance and obligations
known as the Annual Performance
Report, together with a Compliance
Statement and a statement to underpin
the customer charges made by
each subsidiary.
In November 2018, the Committee
reviewed the statement of risks,
strengths and weaknesses and
draft assurance plans for Severn
Trent Water and Hafren Dyfrdwy,
which is a requirement of Ofwat’s
Company Monitoring Framework.
These documents set out the process,
timeline and assurance framework
in place for information published for
customers and other stakeholders,
including the Annual Performance
Report. For each of Severn Trent Water
and Hafren Dyfrdwy, Deloitte provides an
audit opinion on the regulatory financial
reporting and price control segmentation
sections of the respective Annual
Performance Reports.
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Severn Trent Plc Annual Report and Accounts 2019
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Governance
Group financial statements
Company financial statements
Other information
The respective Annual Performance
Reports also provide an overall picture
of performance, covering many aspects
which are not financial including
performance against commitments and
ODIs for each of Severn Trent Water and
Hafren Dyfrdwy. Both Severn Trent Water
and Hafren Dyfrdwy appoint independent
engineering consultants, to report and
provide assurance on those aspects.
The Committee receives reports from
Jacobs and Deloitte on their work for
Severn Trent Water, and Black & Veatch,
Jacobs and Deloitte for Hafren Dyfrdwy,
as part of its review of the respective
Annual Performance Reports.
Risk management
The Audit Committee reviews the
processes for, and outputs from, the
Group’s ERM process, through which
our principal risks and related controls
are identified. The Committee also
reviews the effectiveness of the risk
management system on behalf of the
Board and keeps under review ways
in which to enhance the control and
assurance arrangements.
The Committee receives half-yearly
reports from the Head of Risk detailing
the significant risks and uncertainties
faced by the Group, an assessment of
the effectiveness of controls over each of
those risks and an action plan to improve
controls where this has been assessed
as necessary.
To further enhance the clarity of
reporting and insight that can be
gained from this ERM information ‘risk
flightpaths’ are now reported to the
Audit Committee.
These demonstrate the level of risk the
Group faces and the timeline for the key
risk mitigation steps to manage the risk
to the target position. The flightpaths
help to facilitate a more thorough review
of the target risk positions, consider risk
appetite and assess whether actions are
on target, with the correct prioritisation
in place.
The Board confirms that procedures
providing an ongoing process for
identifying, evaluating and managing
the principal risks and uncertainties
faced by the Group have been in place
for the year to 31 March 2019 and up
to the date of this report, which is in
accordance with the Code and Guidance
on Risk Management, Internal Control
and Related Financial and Business
Reporting September 2014. A risk
identification and horizon scanning
update was provided to the Board
in March 2019. The Board also gave
consideration to emerging risks, with
specific attention being given to those
emerging risks considered to be of
ongoing importance to the Group and
its stakeholders. Further details on
emerging risks can be found on page 55
of the Strategic report.
In its review of risk management during
the year, the Board explicitly considered
the target position for significant risks
and whether target risk positions are
appropriate. It also confirmed that
suitable timescales had been agreed for
reaching them.
Further detail on the ERM process
can be found in the Strategic report on
page 54.
Non-Audit Fees 2018/19
Nature of service
Reason for Deloitte’s appointment
Fees (£’000)
Audit related assurance services
Interim review
Assurance of regulatory returns
Reporting under Group financing documents
Subtotal
Other assurance services
This work is akin to an audit and is expected to be performed
by the External Auditor. The same safeguards that apply to
the External Audit also apply to this work.
Audit of sections 1 and 2 of the Hafren Dyfrdwy and Severn Trent
Water Annual Performance Reports is closely related to the External
Auditor’s statutory audit work and the two assignments are performed
in parallel.
These documents require reports and it is normal practice for the
Auditor to provide these.
Assurance in connection with PR19 Business Plan
submission
Agreed-upon procedures relating to financial data tables submitted to
Ofwat as part of the PR19 process for Severn Trent Water and Hafren
Dyfrdwy.
Other assurance
Subtotal
Total 2018/19 non-audit fees
Severn Trent Plc Annual Report and Accounts 2019
54
66
32
152
27
4
31
183
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Governance
Audit Committee report continued
Accountability
Risk management governance process
The Group’s risk management governance process is based on the three lines of assurance model and is scrutinised by the Audit
Committee, through delegated authority from the Severn Trent Plc Board.
Policy oversight
GAA | Doing the Right Thing | Group policies
Risk tolerance
Risk appetite
BOARD
Delegated authority
AUDIT COMMITTEE
Report
ERM reports
Internal Audit
Whistleblowing
Bribery and fraud
Third line of assurance – Internal Audit
Independent review and oversight by Internal Audit, which
independently evaluates the adequacy and effectiveness of the
Group’s risk management control and governance processes.
Inform
and
improve
Second line of assurance – management/ERM team
Business units are monitored by management and the
ERM team which monitors, and provides assurance, on compliance
with Group policies and procedures. The ERM team reports to the
Audit Committee and Board on the ERM process, principal risks
and related controls.
Inform
and
prioritise
First line of assurance – line management/risk champions
Line management accountability for compliance with Group policies,
Doing the Right Thing and GAA. Risk champions within each business
unit identify, collate and report risk data to the ERM team.
OVERSIGHT
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Severn Trent Plc Annual Report and Accounts 2019
Treasury Committee report
Accountability
Chairman’s
message
John Coghlan
Chairman of the Treasury Committee
Attendance table
Committee
Member
John Coghlan
Philip Remnant
James Bowling
Meetings
attended
5
5
5
Max
possible
5
5
5
The members of the Committee
in 2018/19 are shown above.
The Group Treasurer is also a member
of the Committee, but not a member of
the Board.
Only members of the Committee have
the right to attend Committee meetings.
In addition to the attendance set out
above, Andrew Duff, Kevin Beeston, the
Group Commercial Director and the
Group Financial Controller normally
attend, by invitation, all meetings of
the Committee. Other individuals may
be invited to attend meetings as and
when appropriate.
The Committee’s Terms of Reference were
updated in March 2019.
>
Strategic report
Governance
Group financial statements
Company financial statements
Other information
Dear Shareholder
I am pleased to introduce this report
which details the role of the Treasury
Committee and the important work it has
undertaken during the year.
The Committee continues to play a
key role in supporting the Board in
monitoring performance against the
Group’s approved Treasury Policy and
annual Treasury Plan, reviewing in detail
the Group’s funding requirements and
providing oversight of the Group’s key
financing risks and opportunities.
The Committee has undertaken reviews
of the Treasury Policy Statement and
energy risk management strategy and
agreed changes where required. It has
also maintained its focus on the Group’s
credit ratings and key financial ratios, in
full consideration of the PR19 Business
Plan submission this year.
The Committee held five meetings during
the year and has met once since the end
of the financial year. There have also
been three additional meetings held
throughout the year. I would like to thank
the members of the Committee, the
management team and the Committee’s
independent advisers, Evercore, for
their continued commitment and
the importance they all attach to the
Committee’s work.
The Committee’s performance was
assessed as part of the annual Board
Effectiveness evaluation. I am pleased
that the Committee is regarded as
operating effectively and the Board takes
assurance from the quality of its work.
The Committee has spent a significant
proportion of its time overseeing
the development of Severn Trent
Water’s PR19 financing strategy.
Following Severn Trent’s selection as a
fast-track company, the Committee has
continued its focus on ensuring that we
enter AMP7 in a strong funding position
that takes account of changes to the
regulatory allowance and fully considers
financing risks and opportunities.
Treasury Committee
Responsibilities
• oversight of interest rate and inflation
risk management strategies, in
particular, the monitoring of the impact
of changes in forecast interest rates
and inflation on Group earnings;
• oversight of the Group’s
funding strategy;
• monitoring the Group’s exposure to
financial institution credit risk;
• monitoring the Group’s exposure to
foreign currency risk;
• monitoring the Group’s exposure to
financial liquidity risk;
• oversight of energy exposure risk
management strategies;
• receiving updates on general financial
market movements;
• oversight of treasury internal controls;
and
• oversight of the Group’s pension
schemes’ investment strategy.
Key areas of focus in 2018/19
The Committee provides Board oversight
of the Group’s key financing risks
and opportunities.
Some key areas of discussion for the
Committee during 2018/19 included:
• the impact of prevailing economic
conditions on the forecast of long-
term interest rates and associated
interest rate and inflation risk
management policy;
• the impact of Brexit on existing and
future sources of funding for the
Group’s businesses;
• the AMP7 financing strategy;
• the AMP7 energy procurement
strategy; and
• the review of the Group’s European
Medium Term Note Programme
and approval for bonds to be issued
pursuant to that Programme during
the year.
John Coghlan
Chairman of the Treasury Committee
The responsibilities of the Committee are
explained below:
Documents available at severntrent.com
Treasury Committee Terms of Reference
• oversight of treasury activities
in implementing approved
treasury policies;
Severn Trent Plc Annual Report and Accounts 2019
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Governance
Corporate Responsibility Committee report
Accountability
Chair’s
message
Dame Angela Strank
Chair of the Corporate
Responsibility Committee
Attendance table
Committee
Member
Dame Angela
Strank (Chair)
Andrew Duff
Dominique
Reiniche
Liv Garfield
Meetings
attended
4
Max
possible
4
4
4
4
4
4
4
In addition to the attendance set out
above, the Company Secretary and Head
of Corporate Responsibility normally
attend, by invitation, all meetings of
the Committee. Other members of senior
management are also invited to attend
as appropriate.
The Committee’s Terms of Reference were
updated in March 2019.
These include expanding the scope of
our biodiversity agenda beyond Severn
Trent sites and providing a focus on flood
protection, recreational facilities and
improved water quality. This biodiversity
agenda complements the Government’s
25 Year Environment Plan and it is
strongly supported by our stakeholders.
The Committee also discussed the
approach to carbon and climate change,
including our triple pledge to become
carbon neutral by 2030, have 100%
electric vehicles by 2030 (as long as the
vehicles are available) and generate
100% renewable energy by 2030.
This pledge is even more ambitious than
a science-based target and builds on our
long track record of making year-on-year
reductions in emissions.
Other matters we have focused on this
year include employee volunteering and
responsible supply chain management.
Additional information on these
matters can be found on pages 44 and
45 respectively.
Towards the end of the year, the
Committee reviewed our community
dividend approach. This is a new
commitment to invest 1% of our profits
in community projects, providing a really
exciting opportunity to make positive
impact in our region. The first grants will
be made available in 2021.
I should like to thank the members
of the Corporate Responsibility
Committee for the open, constructive
and progressive discussions that take
place at our meetings and their personal
commitment to our wide ranging and
impactful agenda.
Dame Angela Strank
Chair of the Corporate
Responsibility Committee
Documents available at severntrent.com
Corporate Responsibility Committee
Terms of Reference
Modern Slavery Statement
Group Environment Policy
Dear Shareholder
As Chair of the Corporate Responsibility
Committee, I am pleased to introduce
this report which details the work
undertaken by the Committee during
the year as well as the role it plays in
developing the Group’s societal purpose.
You can read more about our social
purpose on page 6. The following account
provides detail on the activities of the
Committee, an overview of the topics
discussed and steps taken to address
any actions.
I’m very pleased to report that we’ve
had a particularly strong year on
improving biodiversity, Catchment
Management, education, for example
through our Wonderful Water Tour,
helping customers who are in genuine
need to pay their bills and our continued
commitment to renewables through our
acquisition of Agrivert.
The Committee plays a key role in
supporting the Board within the
Governance Framework, by providing
guidance and direction to the
Company’s Corporate Responsibility
and Sustainability Programme.
The Committee also provides oversight
of the Group’s key non-financial risks
and opportunities.
The Committee reviewed the Group’s
performance across a range of
corporate responsibility commitments
and reviewed regular whistleblowing
reports. We also reviewed our approach
to modern slavery, and were pleased
that our 2018 Modern Slavery Statement
ranked 16th in the Business and Human
Rights Resource Centre’s review of
FTSE100 companies.
The Committee also discussed
evolving reputational risks and how
these are being managed, including
renationalisation and climate change.
Further information on our Group risks
can be found on pages 56 – 61.
The Committee spent a significant
proportion of its time focusing on Severn
Trent’s role as an environmental leader,
reviewing aspirations, commitments
and performance to date. As part of
this work, the Committee reviewed our
approach to biodiversity including new
more ambitious targets for AMP7.
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Our Corporate Responsibility
Framework
Our Corporate Responsibility Framework
(the ‘Framework’) is ambitious, broad
ranging and underpinned by stretching
targets, to ensure we are delivering
the commitments expected of a leading
socially and environmentally responsible
business. Acting in a responsible manner
is integral to our purpose of serving our
communities and customers, building
a lasting water legacy and achieving
our vision to be the most trusted water
company by 2020. We hold ourselves
to account against our Framework
and agreed metrics through an
effective performance management
system. Our Corporate Responsibility
performance is embedded within the
organisation, with ODIs linked to the
majority of our metrics, enabling the
Company to focus on issues important
to our customers.
Performance against the Framework
is regularly reported to the Committee,
and in our Annual Report and Accounts,
on our website and through selected
environmental, social and governance
(‘ESG’) indices. You can read more on
page 29.
Employee rewards are directly linked
to our Corporate Responsibility
performance, with customer ODIs,
health and safety and our key
metrics contributing to employee
bonus. We believe that by focusing
on the issues most important to our
customers, our Framework has the
right focus. In 2019/20, our aspirations
and commitments will be reviewed in
line with our new PR19 plan and our
commitments for the next five years.
‘Doing the Right Thing – The
Severn Trent Way’
At the heart of Severn Trent’s culture
is a closely held set of values called
‘Doing the Right Thing’. These values
embody the principles by which the
Group operates and they provide a
consistent framework for responsible
business practices.
‘Doing the Right Thing’ is supported by
a number of policies which guide our
workforce and suppliers. These policies
codify how to identify and deal with
suspected wrongdoing, fraud or
malpractice; how to maintain the highest
standards of safety; and how to apply
good ethics and sound judgment.
Key areas of Corporate Responsibility Committee focus in 2018/19
A summary of the matters considered at each meeting is set out below:
April 2018
• Corporate Responsibility performance report
• Community Champions – Our Employee Volunteering programme
• Internal Audit Plan 2018/19
• Anti-Slavery and Human Trafficking Statement 2018 – Update
• 2018/19 Annual Report – Approach
• Committee Terms of Reference: Annual Review
• Whistleblowing report
July 2018
• Reducing Our Carbon Footprint
• Improving the Biodiversity of Our Region
• Anti-Slavery and Human Trafficking Statement 2018
• Internal Audit Open Actions in Relation to Corporate Social Responsibility
• Whistleblowing report
November 2018
• Corporate Responsibility performance report
• Engaging Responsibly with Our Supply Chain
• Political Risks
• Realising Our Vision for Environmental Leadership
• Whistleblowing report
March 2019
• Corporate Responsibility performance report
• Climate Change Mitigation and Adaptation Strategy
• Zero Carbon Strategy
• Modern Slavery Update 2019
• Establishing our Community Dividend
• Whistleblowing report
Severn Trent Plc Annual Report and Accounts 2019
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Governance
Corporate Responsibility Committee report continued
Accountability
Our Code of Conduct is embedded
throughout Severn Trent and forms
a key part of our Company induction
and all employees are required to
complete an e-learning training
module to ensure they understand their
personal responsibilities.
Human Rights and
Modern Slavery
We are committed to protecting the
human rights of our employees and
contractors as we have clearly set
out in our Code of Conduct, ‘Doing the
Right Thing’. We have a responsibility
to understand our potential impact on
human rights and to mitigate or eliminate
any potentially negative impacts.
Whilst not having a specific human
rights policy, we have Group policies on
Human Resources, Anti-Bribery and
Anti-Fraud, Whistleblowing (‘Speak Up’)
and Procurement.
We will always treat people in our
business and supply chain fairly and
have a clear zero tolerance approach to
modern slavery. To date we have had no
instances of modern slavery raised, but
we are not at all complacent and are fully
committed to protect against modern
slavery in our business and supply chain.
Our understanding is constantly evolving
and we are continually adapting and
improving our approach accordingly.
We know modern slavery is a growing
global issue and know our customers
and stakeholders share our concern.
Our highest risk is through our supply
chain. Therefore we work with our
suppliers to ensure they operate to the
same standards we set ourselves, and
we have also been working closely with
our suppliers to ensure they understand
the risks involved in their own supply
chains. All suppliers are required to
sign up and operate in line with our
Code of Conduct, which clearly states
zero tolerance, and this is built into our
procurement tender process.
We have been working with Hope for
Justice for three years to develop our
approach. Our full Anti-Slavery and
Human Trafficking Statement can be
found on the Severn Trent Plc website.
Dame Angela Strank met employees at our Minworth site, observing first hand their
contribution to our renewable energy commitment.
Freedom of Association and
Collective Bargaining
We recognise the right of all employees
to Freedom of Association and Collective
Bargaining. We seek to promote
co-operation between employees, our
management team and recognised Trade
Unions. We meet with our Trade Unions
on a quarterly basis at the Employee
Forum and see mutual benefit in sharing
information with our colleagues and
seek their feedback and suggestions.
We believe this fosters a common
understanding of business needs and
helps to deliver joint solutions aimed
at making our business successful.
Our Employee Forum also provides an
invaluable opportunity for engagement
with the whole workforce to ensure
workforce views are taken into account.
Whistleblowing
Our employees, and wider workforce,
can raise concerns at work through
their line manager, senior management
and through our confidential and
independent whistleblowing helpline,
‘Safecall’. All investigations are carried
out independently and the findings are
reported directly through to the Audit and
Corporate Responsibility Committees.
Prevention and detection of
bribery and corruption
Our Group financial crime policy
prohibits bribery, corruption and fraud
in all our business dealings, regardless
of the country or culture within which we
work. This year we have also updated our
policy to take into account the new tax
evasion offences. Employees identified
as high risk, through a risk review for
all Group employees, are required to
undertake an online training module
and test to ensure awareness of,
and compliance with, anti-bribery
and corruption.
Responsible business practices are an
integral part of our business strategy.
Performance against our Corporate
Responsibility commitments are
reported throughout our Annual Report
and Accounts reflecting their embedded
nature. You can read more on page 29
and on our dedicated ESG webpage,
on the Severn Trent website.
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Severn Trent Plc Annual Report and Accounts 2019
Directors’ remuneration report
Remuneration
>
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Group financial statements
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Other information
Dear Shareholder
As a Committee, the last year has been
spent building on the foundations of a
well-received Remuneration Policy (‘the
Policy’) and ensuring that our strong and
well-respected approach to governance
also reflects the latest changes in the
2018 UK Corporate Governance Code
(‘the 2018 Code’).
We have seen a number of decisions
made by management to support
preparations for the next Asset
Management Plan (‘AMP’) and a
continued desire to invest responsibly
for sustainable growth. This has been
combined with successfully navigating
operational challenges, including the
prolonged hot, dry summer, as well
as achieving fast-track status for our
Severn Trent Water PR19 submission.
The Committee is cognisant of
developments in governance
expectations and our responsibilities
relating to disclosure and transparency
of all aspects of executive pay and
alignment of reward throughout the
workforce. With this in mind, the
Committee recognises the contribution
made by all employees to put customers’
needs at the heart of our business
throughout the year in delivering an
essential public service.
Further comment on our overall
performance during the financial year
can be found in the CEO’s review on
page 21.
The Committee has met four times
during the year and twice since the end of
the financial year.
Remuneration for the year
under review
We received overwhelming shareholder
support and approval of the Policy at
last year’s AGM, and a summary of
the voting is shown in the table below.
This is, I believe, testament to how we
align our remuneration decisions with
our business strategy, as well as the
extensive shareholder consultation
and engagement process undertaken
beforehand. The full Policy can be
found on the Severn Trent Plc website
and on pages 120 to 128 in the 2018
Remuneration Committee report.
Through our At a Glance section, on page
100 we summarise the performance
outcomes against our remuneration
framework, in the context of how the
Policy was applied in 2018/19.
The annual bonus will pay out at 70.2% of
salary for both the CEO and the CFO.
The 2016-2019 Long Term Incentive Plan
(‘LTIP’) has vested at 100%, driven by
the strong cumulative performance of
our Return on Regulated Equity (‘RoRE’)
over the three year performance period.
The component parts of RoRE are
customer Outcome Delivery Incentives
(‘ODIs’), financing and Totex (total capital
and operational expenditure).
The Committee believes that the
outcomes of the bonus and LTIP
accurately reflect the performance of the
Company over this period. No discretion
has been exercised by the Committee
in respect of either the 2016 LTIP or the
2018/19 Annual Bonus.
2018 AGM Shareholder voting
Resolution
Approve Remuneration Policy
Approve Directors’ remuneration report
Votes
for
165,243,866
(99.18%)
165,511,103
(99.34%)
Votes
against
1,369,398
(0.82%)
1,100,476
(0.66%)
Votes
withheld
266,854
273,463
Chairman’s
letter
Philip Remnant
Chairman of the Remuneration Committee
Attendance table
Committee Member
Philip Remnant
(Chairman)
Andrew Duff
Kevin Beeston
Dame Angela Strank
Contents
Chairman’s letter
At a Glance
Summary of Remuneration
Policy and Implementation
Employment at Severn Trent
Annual Report on
Remuneration
Attendance
in 2018/19
4/4
4/4
4/4
4/4
Page
97
100
104
108
117
The Committee’s Terms of Reference,
were updated in March 2019 and are
available on the Severn Trent website,
alongside the Remuneration Policy which
was approved at the Annual General
Meeting (‘AGM’) on 18 July 2018.
All Committee members are independent
Non-Executive Directors, as defined
under the 2016 UK Corporate Governance
Code (‘the Code’), with the exception of the
Company Chairman who was independent
on his appointment. Full biographies of
the Committee members can be found on
pages 66 to 67.
The Committee members have no
personal financial interest, other than as
shareholders, in the matters considered
by the Committee.
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Governance
Directors’ remuneration report continued
Remuneration
Employment at Severn Trent
The Chairman and CEO regularly
attend the Employee Forum, and in
the coming year I and the other Non-
Executive Directors will also attend.
The Committee will continue to use
the voice of the employee as valuable
insight when making wider remuneration
decisions. Our all-employee Annual
Bonus Scheme ensures alignment of
reward throughout the organisation,
and rewards delivery of our customer
priorities now and in the future.
We are extremely proud to have
been recognised as the first socially
purposeful company in the utility
sector, and the section on page 111
highlights our evolving diversity and
inclusion policies and accomplishments;
in particular, our top four position in
the 2018 Hampton-Alexander Review,
and also our focus on Social Mobility,
recognised in the Social Mobility
Employer Index 2018 detailed on page
113. More detail on our Social Purpose
can be found on page 6.
Remuneration in the year ahead
We remain committed to delivering a
leading and transparent remuneration
framework, supported by strong
governance processes, designed
to drive the right behaviours across
the whole organisation and deliver
long-term success, meeting the needs
of our customers, shareholders and
communities we serve.
As a Committee, we recognise the
importance of taking into consideration
the relationship between operational
performance and relative remuneration,
when designing our LTIP and Annual
Bonus Scheme, and we believe that there
are three areas which set us apart:
• Our LTIP will continue to be based on
upper quartile (‘UQ’) stretch RoRE
performance. This means, to be fully
rewarded, management must deliver
one of the best service and cost
performances compared with other
companies in the sector, aligning
reward with the interests of both
investors and customers.
• We are changing the weighting of
existing elements within our Annual
Bonus Scheme. Whilst the focus of
the bonus will remain combined ODI
and PBIT performance, the changes
will drive an even stronger operational
culture within Severn Trent, as we
transfer smoothly into the new AMP.
• We continue to apply a consistent
bonus scheme design throughout
the organisation, from the front line
to Executive Directors, ensuring
that every employee is incentivised
and rewarded to deliver the same
shared objectives.
We are cognisant of the requirements
of the 2018 Code, and our approach to
future reporting is set out on page 114.
We will continue to evolve our disclosure
on executive pay taking into account
best practice.
The At a Glance section on page 100
outlines how the Committee intends to
implement the Policy in 2019/20.
Ongoing Shareholder
communication
In line with our commitment to
maintaining a credible and transparent
remuneration framework, in April
2019 we contacted our 30 largest
shareholders representing over 50%
of our issued share capital, as well as
Glass Lewis, The Investment Association
and ISS, to inform them of proposed
changes to the operation of our annual
bonus for the 2019/20 financial year.
These are all within the remit of the
current Policy.
The Board is confident that the Company
is making strong progress against
its priorities and delivering value for
all our stakeholders (shareholders,
customers and colleagues). The focus
for the remainder of AMP6 is to deliver
the very best service to our customers
and build a resilient future to protect
our services and the environment going
into AMP7. A number of objectives drive
this strategic focus and achieving these
objectives will ensure that we continue to
deliver long-term, sustainable value for
all our stakeholders. As the Company’s
strategic priorities evolve, the Committee
firmly believes that the operation of the
bonus must evolve with it.
Our approach has increased focus
on customers, asset health and the
environment. We are committed to
building a resilient future over the longer
term, and believe that by making these
adjustments to our bonus scheme we are
strengthening the alignment between
reward outcomes and strategic priorities
for both the coming financial year and the
years ahead. The changes will:
• Increase the proportion of bonus
attributed to Customer and
Environment ODIs from 28% to 35%;
• Create three sub-categories within the
Customer and Environment element
of the bonus, which all directly relate
to the delivery of a resilient service for
our customers:
– Customer Outcomes (15%);
– Asset Health (10%); and
– Environment and Social Outcomes
(10%);
• Retain the element of the bonus around
customer complaints and its weighting
of 8% but align measurement with
Ofwat’s proposed new approach
(known as ‘C-Mex’ – Customer Service
Measure of Experience);
• Reduce the proportion of bonus linked
to PBIT from 57% to 49%;
• Remove the bonus reward linked to
the delivery of personal objectives,
previously 7%. The Committee believes
that the individual contributions of
the members of the Executive will be
reflected in the outcomes for the other
bonus measures; and
• Retain the proportion of bonus linked
to Health and Safety at 8%.
The feedback and responses received on
the proposed changes were positive and
supportive overall of the Committee’s
approach, which also has the strong
support of Ofwat.
Committee performance
The Committee’s performance was
assessed as part of the annual Board
evaluation. I am pleased to report
that the Committee is regarded as
operating effectively and the Board
takes assurance from the quality of the
Committee’s work.
Philip Remnant
Chairman of the
Remuneration Committee
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Key areas of Remuneration Committee focus in 2018/19
A summary of the matters considered at each meeting is set out below:
May 2018
Annual bonus outcome for 2017/18
2015 LTIP vesting
Salary increases for Executive Committee members and for Executive Directors
Annual bonus 2018/19 targets
LTIP awards for 2018
Final draft of Directors’ remuneration report for 2017/18
Review of AGM season
Update on Remuneration Policy consultation
November 2018
Reward and performance alignment 2017/18 compared with Water and Sewerage Companies (‘WaSC’) peers
Update on market practice and remuneration forward look
UK Corporate Governance Code update
Gender pay reporting 2018
Annual bonus 2018/19 – interim update
LTIP award – application of RoRE methodology
LTIP leavers
Annual bonus 2019/20 – design
January 2019
Executive Committee members and Executive Directors’ benchmarking review
Review of expense claims procedure for Chairman and CEO
LTIP awards for 2019
Annual bonus 2019/20 – structure and targets
Directors’ remuneration report planning for 2018/19
Review of mandatory shareholding requirements and update on sourcing for share schemes
March 2019
Executive Committee members and Executive Directors’ salary increase proposals
Terms of reference for the Remuneration Committee
Annual bonus 2018/19 – interim update
LTIP awards for 2019
UK Corporate Governance Code update
LTIP leavers
Review of fees for the Company Chairman
Who supports the Committee?
To ensure that the Company’s
remuneration practices are in line
with best practice, the Committee
has appointed independent
external remuneration advisers,
PricewaterhouseCoopers LLP (‘PwC’).
This appointment in 2017 followed a
selection process. PwC attends meetings
of the Committee by invitation. The CEO,
Director of Human Resources and, by
invitation, the Head of HR Operations
and Reward & Pensions Manager also
attended the Committee meetings to
provide advice and respond to specific
questions. Such attendances specifically
excluded any matter concerning their
own remuneration. The Company
Secretary acts as secretary to
the Committee.
PwC is one of the founding members of
the Remuneration Consultants Group
Code of Conduct and adheres to this
Code in its dealings with the Committee.
The Committee reviews the appointment
of its advisers annually and is satisfied
that the advice it receives is objective
and independent.
Fees for advice provided by PwC
to the Committee during the year
were £143,000 excluding VAT
(2017/18: £170,500). Separate teams
within PwC also provided unrelated
tax consulting, pensions, and other
assurance and advisory services during
the year.
Severn Trent Plc Annual Report and Accounts 2019
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Governance
Directors’ remuneration report continued
Remuneration
At a Glance
Strategic alignment of remuneration
The following section sets out our
remuneration framework, a summary
of how the Policy was applied in
2018/19 in the context of our business
performance, and from page 104
details how the Committee intends to
implement the Policy in 2019/20.
The Committee believes it is important that, for Executive Directors and senior
management, a significant proportion of the remuneration package should be
performance-related, and that performance conditions applying to incentive
arrangements support the delivery of the Company’s strategy through our five
strategic priorities. The following table sets out how each of these is reflected in the
Annual Bonus Scheme and LTIP for 2018/19, and it will be updated next year to reflect
the 2019/20 Annual Bonus Scheme.
Strategy and its link to performance based pay
Embed customers
at the heart of
what we do
Driving operational
excellence and
continuous
innovation
Investing
responsibly for
sustainable
growth
Changing the
market for
the better
Creating an
awesome place
to work
How do we measure progress against our objectives?
• Internal
sewer flooding
• External
sewer flooding
• Minutes
without supply
• Water quality
complaints
• Improvements to
river water quality
• Number of Category
3 pollution incidents
• Successful
catchment
management
schemes
• Delivering our
capital programme
• Building
a sustainable
business
• Clear PR19 plan
• Compelling case
for investment
• Bioresources
change programme
• Be the sector’s
thought leader
• Create a strong
Welsh entity
• Lost time incidents
per 100,000
hours worked
How are our strategic objectives linked to our incentive plan?
Annual Bonus Scheme
Customer ODIs (20%)
Customer ODIs (20%)
RWWW PBIT (47%)
Customer ODIs (20%)
Customer
Complaints (8%)
Personal Objectives
(7%)
Business Services
PBIT (10%)
Personal Objectives
(7%)
Health and Safety
(8%)
RoRE * (100%)
RoRE* (100%)
RoRE* (100%)
RoRE* (100%)
LTIP
Wholesale Totex
Retail operating costs
ODIs
Financing
* Components of RoRE are:
100
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2018/19 Single figure outcomes
The graphs show how the successful delivery of our strategy has flowed through to the rewards provided to our Executive Directors.
The full explanatory notes for each element of remuneration are detailed on page 117 in the Annual Report on Remuneration.
2018/19 Single figure outcomes £’000
CEO (Liv Garfield)
3,852
CFO (James Bowling)
4,000
3,000
2,000
1,000
897
2,199
2,395
2,194
2,009
1,198
1,253
1,158
547
0
Minimum
On-target
Maximum
Single figure
2018/19
Single figure
2017/18
Minimum
On-target
Maximum
Single figure
2018/19
Single figure
2017/18
Salary
Pension
Benefits
Annual Bonus
LTIP
Share price growth
• Minimum pay is fixed pay only (i.e. salary + benefits + pension).
• On-target pay includes fixed pay, 50% of the maximum bonus (equal to 60% of salary for both the CEO and the CFO) and 50% vesting of the LTIP awards (with grant
levels of 200% of salary for the CEO and 150% of salary for the CFO), and illustrating 25% increase in share price on LTIP shares over the vesting period.
• Maximum pay includes fixed pay and assumes 100% vesting of both the annual bonus and the LTIP awards, and illustrating 50% share price increase on LTIP
shares over the vesting period.
• All amounts have been rounded to the nearest £1,000. Salary levels (which are the base on which other elements of the package are calculated) are based
on the salary paid during the year ended 31 March 2019. The value of taxable benefits is the cost of providing those benefits in the year ended 31 March 2019.
The Executive Directors are also permitted to participate in the all-employees Sharesave scheme, on the same terms as other eligible employees, but they have
been excluded from the above graph for simplicity.
Annual bonus 2018/19 outturn
Further details, including information on the performance assessment of personal objectives are set out on pages 118 and 119 in
the Annual Report on Remuneration.
RWWW
PBIT(i)
Customer
ODIs(ii)
Business
Services PBIT(iii)
Health and
safety(iv)
Customer
complaints(v)
Personal
performance
Threshold
(0% payable)
£515.1m
Target
(50% payable)
£528.1m
Maximum
(100% payable)
£541.1m
Actual £527.0m
£40m
£58.8m
0.17
5%
Actual 0.30
Actual –14%
£60m
£60.8m
0.13
10%
Actual £91.1m
Actual £67.4m
£80m
£62.8m
0.09
15%
Weighting
47%
20%
10%
8%
8%
7%
Outcome
achieved
21.5%
20%
10%
0%
0%
7% – CEO
7% – CFO
(i) Underlying profit as defined in note 45 to the Group financial statements.
(ii) Customer ODIs quoted pre-tax in 2012/13 prices and pre the regulatory customer ODI cap.
(iii) Underlying PBIT adjusted to remove £3.3 million impact of IFRS 15.
(iv) Measured as number of lost time incidents divided by number of hours worked multiplied by 100,000.
(v) Measured as the percentage reduction in written complaints.
CEO
CFO
2018/19
salary*
(£)
708.0
426.6
Bonus opp
(% salary)
120
120
Bonus outcome
(% max)
58.5
58.5
Annual Bonus
(£)
497.0
299.5
Cash bonus
(£)
248.5
149.8
Value of shares
awarded
(£)
248.5
149.7
* Bonus calculated using salary at 31 March 2019.
Severn Trent Plc Annual Report and Accounts 2019
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Governance
Directors’ remuneration report continued
Remuneration
2016 LTIP vesting in 2018/19
The chart shows the outcome of the 2016
LTIP awards, for which the performance
period ended on 31 March 2019. The LTIP
which is based on RoRE over the three
years to 31 March 2019 will vest in
June 2019.
Further information is provided on
page 120 in the Annual Report on
Remuneration, including a breakdown
of the LTIP awards granted to Executive
Directors in 2018.
Business performance –
2018/19 outturns against Key
Performance Indicators (‘KPIs’)
The charts show our customer ODI and
RoRE performance since the beginning
of the current AMP. This strong sustained
level of performance when compared to
our Final Determination has informed
the level of reward received by our
Executive Directors and our employees
through the Company-wide bonus
scheme, which is linked to the same
performance measures.
2016 LTIP vesting in 2018/19
Threshold FD
(25% payable)
RoRE – measured
against multiple
of Ofwat FD
1x
Maximum
(100%
payable)
CEO
outcome
(vesting as
% of award)
CFO
outcome
(vesting as
% of award)
1.39x
100%
100%
Actual 1.76x
Number
of shares
granted
46,115
18,529
Award
vesting
(% max)
Face value
of shares
vesting(i)
100%
100%
913.2
366.9
CEO
CFO
Value
attributable
to share
price
movement
Value of
dividend
equivalents
due(ii)
£0
£0
£88.5
£35.6
Value of
resultant
award
£1,001.7
£402.5
(i) Based on 3 month average share price as at 31 March 2019 of £19.80.
(ii) Based on dividends paid in the period since date of grant to 31 March 2019.
Business performance – 2018/19 outturns against KPIs
ODI £m(i) (ii) (iii)
100
71.6
47.4
23.2
2015/16
2016/17
2017/18
Severn Trent
(4.5)
2018/19
50
0
(i)
2017/18 figure restated to reflect Ofwat’s decision on supply interruptions in their Final Determination
of in-period ODIs for 2018.
(ii) Customer ODIs quoted pre-tax in 2012/13 prices.
(iii) 2018/19 figure is post the regulatory customer ODI cap. Pre cap the net reward was £91.9 million
as shown in the annual bonus 2018/19 outturn on page 101.
RoRE %(i) (ii)
15%
10%
5%
6.3%
6.6%
10.8%
9.0%
11.1%
10.2%
8.1%
0%
2015/16
2016/17
2017/18
2018/19
Severn Trent
UQ of WaSC’s
(i)
2017/18 figure restated to reflect Ofwat’s decision on supply interruptions in their Final Determination
of in-period ODIs for 2018.
(ii) Calculated in accordance with Ofwat methodology. UQ data is not yet available for the current year.
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Other information
Executive Director shareholdings
% of base salary
1,000
322%
800
600
400
200
0
443%
132%
443%
300%
200%
207%
231%
96%
207%
CEO
CFO
Shareholding requirement
Shares counting towards shareholding requirement(i)
Unvested subject to continued employment(ii)
Unvested subject to performance(iii)
(i)
Represents beneficially owned shares as well as shares held in trust as part of the annual bonus
deferred share awards (of which 50% are deducted to cover statutory deductions).
(ii) Represents 2016 LTIP shares which are subject to an ongoing vesting period plus shares held as part
of the Sharesave scheme.
(iii) Represents the 2017 and 2018 LTIP awards which are subject to ongoing performance.
All calculations in the above chart use a closing share price on 31 March 2019 of £19.76.
Overall link to remuneration and equity of the Executive Directors
2018/19
Single
Figure
(£’000s)
2,395.4
1,253.0
Shares held
at start of
year
Shares held
at end of
year
Value of
shares at
start of year
Value of
shares at
end of year
(£’000s)(i)
(£’000s)(ii)
103,274
23,464
137,349
32,075
£1,904.4
£432.7
£2,714.0
£633.8
Difference
(£’000s)
+£809.6
+£201.1
CEO
CFO
(i) Based on a closing share price on 31 March 2018 of £18.44.
(ii) Based on a closing share price on 31 March 2019 of £19.76.
Executive Director shareholdings
The CEO and CFO have exceeded the
shareholding requirements applicable in
2018/19 of 300% and 200% respectively
of salary.
Shareholding requirement
The minimum shareholding requirement
for Executive Directors, and the
current share interests of the Executive
Directors, take into account shares which
are owned outright or vested, shares
which are unvested and shares which are
subject to performance, and are set out
opposite. The shareholding requirement
must be built up over a five year period
and then subsequently maintained.
Further detail regarding the Executive
Directors’ outstanding shares awards
can be found on page 120.
Shares counting towards the
achievement of the guideline include
beneficially owned shares (including
shares held by connected persons) and
the net of tax value of deferred shares
under the annual bonus since they are
not subject to performance conditions.
The Executive Directors are expected to
retain all shares received through the
vesting of any incentive schemes (after
the settlement of any tax liability) until
the shareholding requirements are met.
Overall link to remuneration and
equity of the Executive Directors
As a Committee, we want to incentivise
Executive Directors to take a long-term,
sustainable view of the performance of
the Company. This is why, when we look
at the remuneration paid in the year, we
also look at the total equity they hold and
its value based on the performance of the
Company. The table sets out the number
of shares beneficially owned by the
Executive Directors at the beginning and
end of the financial year, and the impact
on the value of these shares taking the
opening and closing price for the year.
Severn Trent Plc Annual Report and Accounts 2019
103
Governance
Directors’ remuneration report continued
Remuneration
Summary of the Policy and implementation in 2018/19 and 2019/20
The Company’s Policy remains to attract,
retain and motivate its leaders and to
ensure they are focused on delivering
business priorities within a framework
designed to promote the long-term
success of Severn Trent, aligned with
shareholder interests.
The diagram below illustrates the
balance of pay and time period
of each element of the Policy for
Executive Directors.
Total pay
Fixed pay
Fixed pay
Annual Bonus
(Malus and clawback provisions apply)
LTIP
(Malus and clawback provisions apply)
Year 1
Year 2
Year 3
Year 4
Year 5
Salary
Benefits,
Pension
50% in cash
50% in shares
3-year deferral period
No further performance conditions
Up to 200% salary
3-year performance period
2-year holding period
No further performance conditions
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The table below sets out an overview of the key areas of the Policy and summarises how the Committee applied the Policy in
2018/19, together with details of how the Committee intends to implement the Policy in 2019/20.
Base Salary
To recruit and reward Executive Directors of a suitable calibre for the role and duties required.
Operation
Opportunity
Any increases will typically not be
higher than the average increases
for employees.
However, a higher increase may
be proposed in the event of a role
change or promotion, or other
exceptional circumstances.
Salaries are normally reviewed
annually on 1 July.
Salaries take account of:
– Individual performance;
– Experience and contribution;
– Developments in the relevant
employment market;
– Company performance
and affordability;
– Wider economic
environment; and
– Internal relativities.
How we implemented
the Policy in 2018/19
Executive Directors’
salaries increased by 2.5%
from 1 July 2018.
CEO – £708,000
CFO – £426,600
These rises were lower
than the general employee
salary increase.
How we plan to implement
the Policy in 2019/20
Executive Directors’
salaries increase by 2.4%
from 1 July 2019.
CEO – £725,000
CFO – £436,900
These rises are in line with the
general employee salary increase.
Benefits
To provide competitive benefits in the market to enable the recruitment and retention of Executive Directors.
How we implemented
the Policy in 2018/19
Normal company
benefit provision.
How we plan to implement
the Policy in 2019/20
No change.
Operation
Opportunity
The value of benefits is based
on the cost to the Company and
there is no pre-determined
maximum limit. The range and
value of the benefits offered are
reviewed periodically.
Benefits typically include car
allowance, family level private
medical insurance, life assurance,
personal accident insurance,
health screening, an incapacity
benefits scheme and other
incidental benefits and expenses.
In addition, Executive Directors
are eligible to participate in
all-employee share plans
on the same terms as other
eligible employees.
Pension
To provide pension arrangements comparable with similar companies in the market to enable the recruitment and retention
of Executive Directors.
Operation
Opportunity
A defined contribution scheme
and/or cash supplement in lieu
of pension.
For current Executive Directors,
the Company contribution
to a pension scheme and/or
cash allowance will be up to
a maximum of 25% of salary.
For any new recruit, the
contribution will be up to a
maximum of 15% of salary.
This is in line with the level
provided to the wider workforce.
How we implemented
the Policy in 2018/19
Executive Director current
pension arrangements for
2018/19 are as follows:
CEO – 25% of salary
CFO – 25% of salary
How we plan to implement
the Policy in 2019/20
No change for current Executive
Directors.
Severn Trent Plc Annual Report and Accounts 2019
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Governance
Directors’ remuneration report continued
Remuneration
Annual bonus
To encourage improved financial and operational performance and to align the interests of Executive Directors with
shareholders through the partial deferral of payment in shares.
Operation
Opportunity
Maximum award of 120%
of salary.
There will be no payment made
for threshold performance.
50% of maximum will be paid
for target performance and
100% of maximum will be paid
for stretch performance.
Bonuses are based on financial,
operational and customer service.
50% of the bonus is paid in cash
and 50% is deferred into shares
for three years (with the value of
any dividends to be rolled up and
paid on vesting). There are no
further performance targets on
the deferred amount.
The performance measures and
targets for the annual bonus are
selected annually to align with
the business strategy and the key
drivers of performance set under
the regulatory framework.
Malus and clawback
provisions apply.
How we plan to implement
the Policy in 2019/20
No change to the maximum
bonus opportunity or payment
mechanisms of bonuses.
See page 97 for the Chairman’s
letter and description of changes
proposed to the operation of the
annual bonus for financial year
2019/20.
Performance measures
(as a % of maximum):
Group PBIT – 49%
Resilient Service ODIs – 35%:
• Customer (15%)
• Asset Health (10%)
• Environment (10%)
Customer Service – 8%
Health & Safety – 8%
How we implemented
the Policy in 2018/19
Maximum opportunities:
CEO – 120% of salary
CFO – 120% of salary
Performance measures
(as a % of maximum):
Regulated Water and
Waste Water PBIT – 47%
Business Services
PBIT – 10%
Customer ODIs – 20%
Health & Safety – 8%
Customer experience – 8%
Personal objectives – 7%
Executive Directors awarded
bonuses of:
CEO – 70.2% of salary
CFO – 70.2% of salary
Deferral of 50% of bonus earned.
See page 101 for further details
on outcomes.
LTIP
To encourage strong and sustained improvements in financial performance, in line with the Company’s strategy and long-term
shareholder returns.
How we implemented
the Policy in 2018/19
Grant levels:
CEO – 200% of salary
CFO – 150% of salary
The 2016 LTIP vested in the
year at 100%. See page 120
for further details.
See page 121 for details of the
RoRE target for the 2018 LTIP
awards granted in the year.
How we plan to implement
the Policy in 2019/20
No change to maximum
LTIP opportunities or the
performance conditions.
See page 107 for detail on
LTIP awards to be granted.
Operation
Opportunity
Maximum award opportunity
up to 200% of salary. Up to
25% of an award may vest for
threshold performance.
Awards are granted annually
and are subject to a three year
performance period.
RoRE is the sole performance
condition, with a stretch target
based on UQ performance.
RoRE is calculated as profit
after tax (plus incentives
earned in the year) divided by
the average equity proportion
of our regulatory capital value,
as prescribed by Ofwat.
Awards made to Executive
Directors are subject to a two
year holding period post-vesting
which continues to operate
post-cessation of employment.
Malus and clawback
provisions apply.
The value of dividends paid on the
shares comprising the award will
be rolled up and paid on vesting.
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Shareholding requirement
To encourage strong alignment between the interests of shareholders and Executive Directors.
Operation
The CEO is expected to build and maintain a holding of shares to
the value of 300% of salary, and other Executive Directors 200%
of salary.
Executive Directors are expected to retain all of the net of tax
number of shares they receive through the LTIP and deferred
share bonus until the shareholding requirement has been met.
How we implemented
the Policy in 2018/19
CEO – 300% of salary
CFO – 200% of salary
See pages 103 and 120 for
further details on shareholding
requirements and outstanding
share awards.
How we plan to implement
the Policy in 2019/20
No change to requirements.
LTIP awards to be granted in 2019
The table below describes how the LTIP will be implemented in 2019. The CEO’s award will be 200% of salary and the CFO’s
award will be 150% of salary. The RoRE performance condition that will be measured over three years, to 31 March 2022,
and corresponding vesting (as % of salary) will be:
Vesting for performance
Award
2019 LTIP
CEO
CFO
Threshold FD
% Salary
37.5%
25%
1.39 x FD
% Salary
150%
100%
UQ RoRE performance relative to WaSCs
% Salary
200%
150%
Chairman and Non-Executive Directors’ fees (audited)
Chairman’s fee
Fee paid to all Non-Executive Directors
Supplementary fees:
– Senior Independent Director
– Audit Committee Chairman
– Remuneration Committee Chairman
– Corporate Responsibility Committee Chair
– Treasury Committee Chairman
Fees
2019/20
Fees
2018/19
Increase %
£294,600
£56,450
£287,600
£55,100
£10,000
£15,000
£15,000
£13,000
£15,000
£10,000
£15,000
£15,000
£13,000
£15,000
2.4%
2.4%
0.0%
0.0%
0.0%
0.0%
0.0%
Chairman and Non-Executive
Directors’ fees (audited)
From 1 April 2019, Non-Executive
Director fees were increased by
2.4% from £55,100 to £56,450, and
the Chairman’s fee was increased
by 2.4% from £287,600 to £294,600.
These increases are in line with the
general employee salary increase.
The current fee levels, and those for
the future financial year, are set out in
the table.
The Chairman, Senior Independent
Director and Non-Executive Directors
are appointed for a three year term,
subject to annual re-election by
shareholders following the annual
Board Effectiveness evaluation process.
This term can be renewed by mutual
agreement, up to a maximum total
tenure of nine years. The current Letters
of Appointment are available on the
Severn Trent Plc website.
The Chairman, Andrew Duff, will be
standing for re-election at the Company’s
forthcoming AGM on 17 July 2019 and, in
order to facilitate an effective succession
plan, it is intended that he remains as
Chairman until the announcement and
induction of his successor.
Severn Trent Plc Annual Report and Accounts 2019
107
Governance
Directors’ remuneration report continued
Remuneration
Employment at Severn Trent
• Pay Comparisons:
– Alignment with Group performance;
– Gender pay; and
– Social Mobility Index.
Communication with employees
To ensure the voice of our employees
is heard, we have an active Employee
Forum (‘the Forum’) that meets every
quarter to discuss business challenges
and opportunities. The Forum is chaired
jointly by a member of the Executive
Committee and the Trade Unions.
Members include representatives
from HR, joint Trade Unions and
employees from our other business
area employee forums.
The objectives of the Forum are to:
• Involve employees by sharing
information on the future of our
business and the water industry;
• Work together on issues that affect our
employees; and
• Work in partnership to deliver better
solutions to improve the way we work.
During 2018/19, the CEO discussed
the performance of the business with
the Forum, together with key financial
information and ideas for efficiencies.
Top 50 Best Places to Work
Severn Trent Plc has been honoured
with a Glassdoor Employees’ Choice
Award, recognising the Best Places
to Work in 2019, based solely on
the input of employees, who elect
to provide feedback on their jobs,
work environments and companies
through Glassdoor.
We have taken the opportunity to create
a new section in this report which brings
visibility of remuneration across the
entire workforce together in one place.
Creating an awesome place to work
is one of our key strategic priorities,
and one of the ways in which we aim to
achieve this is through a diverse and
inclusive working environment, and by
rewarding our employees throughout
the organisation in a fair manner.
In making decisions on executive
pay, the Committee considers wider
workforce remuneration and conditions,
and we believe that it is important to
be transparent about the link between
the two.
As part of our commitment to fairness,
we have included in this section more
information on our remuneration
principles, wider workforce pay
conditions, the Committee’s remit,
our Gender Pay statistics and
how remuneration aligns with
Group performance.
The Committee ensures that pay is fair
throughout the Company and makes
decisions in relation to the structure of
executive pay in the context of the wider
workforce remuneration and the cascade
of incentives throughout the business.
The Committee’s remit extends down to
Executives and senior management for
which it recommends and monitors the
level and structure of remuneration.
This section of the report covers
the following:
• Communication with employees;
• Severn Trent’s
Remuneration Principles;
• Wider workforce considerations
and approach to fairness, including
diversity and inclusion policies;
• Introduction to wider Committee remit
and the Committee’s report:
– On wider workforce pay policies and
whether the approach to executive
remuneration is consistent; and
– On the alignment of the incentives
operated by the Group with its
culture and strategy.
The Chairman and CEO regularly attend
the Forum and in the coming year
the Committee Chairman, and other
Non-Executive Directors will attend.
The Forum provides the opportunity for
the Board to meet employees across
the Severn Trent Group and enables
their views to be fully considered at
Board level. Individual Directors provide
feedback to the Board at each meeting.
The Board also receives feedback from
the ‘Ask Liv’ section on the intranet.
Remuneration principles
Our reward strategy is designed to
support and reinforce Severn Trent’s
purpose, vision and values and to reward
all of our employees for delivering
against our strategic objectives. We have
updated our remuneration principles to
support the next phase of our strategic
development. The principles that
we have developed apply across the
Group and are cascaded throughout
the organisation.
The 2018 Code requires the Committee
to determine the Policy and practices
for Executive Directors in line with a
number of factors set out in Provision 40,
and further details on our remuneration
principles and how we have addressed
the requirements are set out on
page 109.
“For employers, we know that a
satisfied and engaged workforce
helps drive financial performance.
Glassdoor Best Places to Work
winners are strategically investing
in company culture, career
growth opportunities and more,
which also serves as a major
recruiting advantage,” said Dr.
Andrew Chamberlain, Glassdoor
Chief Economist.
When sharing a company review on
Glassdoor, employees are asked
to rate their satisfaction with the
company overall, and key workplace
factors like career opportunities,
compensation and benefits, culture
and values, senior management and
work/life balance.
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Our purpose: To serve our communities and build a lasting legacy
Our vision: To be the most trusted water company by 2020
How do we embed our purpose and vision in our remuneration guiding principles?
Our remuneration principles
Support our purpose,
vision and values
and our wider
business goals
Drive long-term
sustainable performance
for the benefit of all our
customers, shareholders
and wider stakeholders
Be simple,
transparent and
easily understood
by internal and
external stakeholders
Encourage our
employees to think
and act like owners
in the business
Attract, motivate
and retain all our
employees with diverse
backgrounds, skills and
capabilities
How does the Committee address the requirements under Provision 40?
Cultural alignment and
proportionality
• The Committee ensures
that the overall reward
framework embeds
our purpose, vision
and values
• The Committee reviews
the executive reward
framework regularly
to ensure it supports
the Company’s
strategic objectives
Proportionality and risk
• A significant proportion
of remuneration is
delivered in variable pay
linked to corporate
performance
• Performance measures/
targets for incentives are
objectively determined
• Outcomes under
incentive plans are based
on holistic assessment
of performance
Simplicity, clarity and
predictability
• The Committee
ensures the highest
standards of disclosure
to our internal and
external stakeholders
• The Committee makes
decisions on executive
pay in the context of
all employees and the
external environment
Cultural alignment
and risk
• The Committee ensures
that a significant portion
of reward is equity-
based and thereby linked
to shareholder return
• Executives are required
to build significant
personal shareholdings
in the Company and this
is regularly monitored by
the Committee
Clarity
• The Committee
ensures that Executive
Directors are provided
with a remuneration
opportunity which is
competitive against
companies of a similar
size and complexity, with
a strong emphasis on the
variable elements
Alignment of the Policy to the Provisions of the 2018 Code
Clarity
The Company’s performance remuneration is based on supporting the implementation of the Company’s strategy
measured through KPIs which are used for the Annual Bonus and LTIP. This provides clarity to all stakeholders on the
relationship between the successful implementation of the Company’s strategy and the remuneration paid.
Simplicity
The Company operates a UK market standard approach to remuneration which is familiar to all stakeholders.
Risk
The Policy includes the following:
• Setting defined limits on the maximum awards which can be earned;
• Requiring the deferral of a substantial proportion of the incentives in shares for a material period of time, helping to
ensure that the performance earning the award was sustainable, and thereby discouraging short-term behaviours;
• Aligning the performance conditions with the agreed strategy of the Company;
• Ensuring a focus on long-term sustainable performance through the LTIP; and
• Ensuring there is sufficient flexibility to adjust payments through malus and clawback and an overriding discretion to
depart from formulaic outcomes, especially if it appears that the behaviours giving rise to the awards are inappropriate
or that the criteria on which the award was based do not reflect the underlying performance of the Company.
Predictability
Shareholders were given full information on the potential values which could be earned under the Plans on their approval.
In addition, all the checks and balances set out above under ‘Risk’ were disclosed at the time of shareholder approval.
Proportionality The Company’s incentive plans clearly reward the successful implementation of the strategy, and through deferral and
measurement of performance over a number of years ensure that the Executive Directors have a strong drive to ensure
that the performance is sustainable over the long term. Poor performance cannot be rewarded due to the Committee’s
overriding discretion to depart from the formulaic outcomes under the incentive plans if they do not reflect underlying
business performance.
Alignment
to culture
A key principle of the Company’s culture is a focus on customers and their experience; this is reflected directly in the type of
performance conditions used for the bonus. The focus on ownership and long-term sustainable performance is also a key
part of the Company’s culture. In addition, the measures used for the incentive plans are measures used to determine the
success of the implementation of the strategy.
Severn Trent Plc Annual Report and Accounts 2019
109
Governance
Directors’ remuneration report continued
Remuneration
Wider Workforce considerations
and our approach to fairness
Pay and alignment
We recognise the central importance of
all of our teams in delivering success
and, as such, we seek to create an
inclusive working environment, to reward
our employees in a fair and equitable
manner, and to provide fulfilling
careers. We do this by providing all our
employees with:
Eligibility
All employees
Number of
employees covered
Remuneration
element
Details
6,872
(as at 31 March 2019)
Salary
Benefits
Pension
Annual bonus
SAYE
LTIP
A proportion of
this population
participate in the
LTIP by annual
invitation
Shareholding
guidelines as a
% of salary
CEO – 300%
CFO – 200%
Exec Co – 100%
Management
and senior
management
374
Executive Committee
and Executive
Directors
11
Salaries are set to reflect market value of the role, and to aid
recruitment and retention.
Employees who are not on a training rate of pay (such as apprentices)
receive at least the voluntary Living Wage. We also monitor closely
the rates of pay of people who are training with us to make sure they
remain fair and competitive.
All employees are eligible to participate in our flexible benefits scheme
which we believe is one of the best in the industry and which is designed
to support a positive work-life balance.
45% of our employees choose to tailor their benefits via our flexible
benefits scheme. They have also saved a total of £56,309 through our
employee discount partnerships since the scheme was launched.
We offer a market leading defined contribution pension scheme and
double any contributions that employees make (up to a maximum of 15%
of salary), regardless of level or seniority. When colleagues get closer to
retirement, we provide education and support to help plan for the next
stage of their lives.
We are proud that 98% of our employees are members of the pension
scheme and 57% pay contributions above the minimum of 3%.
All of our people share in our success by participating in our all-
employee bonus plan, ensuring all employees are aligned with the same
measures and rewarded for achieving our key objectives.
For this year the bonus paid out £909 to our frontline employees
in Severn Trent Water Limited and Hafren Dfyrdwy. New starters,
post 2 January 2019, were not eligible to receive a bonus.
Offering the opportunity to participate in our Sharesave scheme
encourages employee engagement and reinforces our strong
performance culture, enabling all employees to share in the
long-term success of the Company whilst also aligning participants
with shareholder interests.
Nearly 70% of our employees are active participants in our Sharesave
scheme which gives employees an opportunity to save up to £500 per
month over three to five years, with the option to buy Severn Trent Plc
shares at a discounted rate at the end of the period.
The LTIP reinforces delivery of long-term creation of value and sector
outperformance.
The retention of shares by Executive Directors for the longer term
also supports a shared ownership culture in the Group.
Supports alignment of Executives’ interests with shareholders.
110
Severn Trent Plc Annual Report and Accounts 2019
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Governance
Group financial statements
Company financial statements
Other information
Our Social Purpose
We are proud to be recognised as the
first socially purposeful Company in
the utility sector. Read more in our
Social Purpose Chapter on page 6.
Our employees tell us we are doing
well on diversity and inclusion
through great scores in our employee
engagement survey but we know there
are further opportunities to reflect the
demographics of our region.
As a result, we remain strongly
committed to the long-term sustained
development of our employees and
communities through our evolving
diversity and inclusion policies.
The diagram below summarises some
of our activities and accomplishments
in this area:
Do more to support our development
and wellbeing
Recognise and fairly reward
everyone’s contribution
£10m
Investment in the
Severn Trent Academy
supporting development
of colleagues at all
stages of their careers,
from foundation
apprenticeships and
graduate entrants
through to higher
and degree level
apprenticeships and
Masters degrees
240
Menopause awareness
programme, so far over
240 employees have
attended our menopause
workshops, 10% of whom
were male
LGBT+ Ally campaign
and Pride
Our 2019 starting
rates are c.£16,000
for Apprentices,
£16,900 pro rata
for Undergraduate
Placements and
c.£27,000 for Graduates
Fairness, transparency
and alignment runs
through our entire
customer focused
bonus scheme from
the top to the bottom
of the Company
Provide everyone the opportunity to succeed
in a job that the community depends upon
Be a company that we’re
inspired to work for
2 days
24
To enable employees
to participate in
volunteering programmes,
and a third of our
employees took this up
Visited 24 schools
and colleges in social
mobility cold spots
Employability scheme
to support people with
learning difficulties to
gain work experience
and skills
Our graduate scheme
has a Black, Asian and
Minority Ethnic (‘BAME’)
representation of 31%, with
the equivalent figure for
our apprentices being 12%
Top 4
The top 4 for women’s
representation amongst
Executive Committee and
their direct reports within the
FTSE100 recognised in the 2018
Hampton-Alexander Review
Top 50
62%
Employee engagement
which is 5 points ahead
of the UK and Ireland
average benchmark
93%
Trusted to
do my job
92%
Proud to be part
of Severn Trent
Severn Trent Plc Annual Report and Accounts 2019
111
Governance
Directors’ remuneration report continued
Remuneration
Gender Pay Gap Reporting
Gender pay reporting legislation
came into force in April 2017 and
requires all UK employers with 250
or more employees to publish annual
information illustrating pay differences
between male and female employees.
At Severn Trent, we are passionate about
equality, diversity and inclusion and are
committed to addressing our Gender
Pay Gap.
We reported our Gender Pay Gap in
November 2018 in line with statutory
requirements. The data was based on
figures from 5 April 2018 and showed
a mean gap of 2.8% (last year 2.4%)
and a median gap of 13.2% (14.6%).
The increase in the mean reflects small
changes in the number of men and
women within our executive population,
and the decrease in the median is
primarily driven by a higher proportion
of females being recruited and promoted
within our senior managerial population.
We continue to encourage and embrace
diversity, and are always looking
at ways in which we can build our
inclusive approach.
The full Gender Pay Gap report
can be found on the Severn Trent
website, detailing the methodology
and definitions, including case studies
showcasing the achievements of two
of our employees, and information
about our trailblazing menopause
awareness campaign.
Pay quartiles
72.4%
Top
quartile
27.6%
80.5%
Upper middle
quartile
19.5%
70.8%
Lower middle
quartile
29.2%
57.1%
Lower
quartile
42.9%
The difference in hourly pay between men and women is
2.8%
Mean
1
2
3
4
5
13.2%
The difference in annual bonus pay between men and women is
-50%
Median
1
2
3
4
5
3.9%
112
Severn Trent Plc Annual Report and Accounts 2019
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Company financial statements
Other information
Social Mobility Employer
Index 2018
We were ranked as one of the Top
50 employers in the Social Mobility
Employer Index 2018 (‘the Index’).
The Index ranks participating employers
on their actions to access and progress
talent from all backgrounds, and
showcases their progress towards
improving social mobility.
Having a workforce that is diverse
in terms of social background is as
important to Severn Trent as being
diverse in terms of gender and race, and
the Index has assessed us on the actions
we are taking to ensure we are open to
accessing and progressing talent from
all backgrounds.
Our ranking has increased from 38th
to 20th in the Index due to the work we
have already undertaken in this area to
enable those from lower socio-economic
backgrounds to succeed. Measures taken
to improve social mobility include:
• Targeting our outreach work at schools
with above-average levels of free
school meals/low levels of attainment
with a focus on Social Mobility
Cold Spots;
• Unlike many other organisations,
which offer apprenticeships at
levels two and three, we offer higher
apprenticeships; and
• Removing the name, grades and
university attended from all stages
of the recruitment process for
our graduate and apprenticeship
programmes. As a consequence, offers
were made to individuals who would
probably not have been recruited under
the previous grade requirements.
We also signed the Social Mobility Pledge
in 2019, which encourages companies
to improve the UK’s record on social
mobility. As part of this, we will:
• Partner with schools and colleges
to provide coaching through
quality careers advice, enrichment
experiences and by mentoring people
from disadvantaged backgrounds
or circumstances;
• Provide structured work experience
and/or apprenticeship opportunities
to people from disadvantaged
backgrounds or circumstances; and
• Adopt open employee recruitment
practices which promote a level
playing field for people from
disadvantaged backgrounds
or circumstances.
Severn Trent Plc Annual Report and Accounts 2019
113
Governance
Directors’ remuneration report continued
Remuneration
Remuneration element
Details reviewed
Salary
Bonus
Long Term
Incentive Plan
Pension
Salary rises
General positioning of base salary against market
Total eligible population (% of Group employees)
Target and maximum range (% of Salary)
Performance conditions in place across the Group
Method of payment – cash or shares
Recovery provisions in place (malus and clawback)
Total eligible population (% of Group employees)
Target and maximum range (% of Salary)
Type of performance conditions
Holding period
Minimum shareholding requirement
Recovery provisions (malus and clawback)
Defined Contribution
Total eligible population
Group contribution
% – Range of values
For new EDs and existing EDs
Employee contribution
Defined Benefit
Total eligible population
Range of values
Introduction to Committee remit
and the Committee’s report
Process
In order for the Committee to carry out
its oversight review of wider workforce
pay and policies and incentives, a specific
process is being developed. This section
provides some detail on how the
Committee will carry out its duties and
the key issues that will be considered.
The Committee will receive a report
twice a year from the Group setting out
key details of remuneration throughout
the Group. The table sets out a summary
of the information that will be received
and discussed by the Committee at the
end of the financial year.
Levels of remuneration and the types
offered will vary across the Group
depending on the employee’s level of
seniority and role. The Committee is not
looking for an homogeneous approach
but, when conducting its review, it
will pay particular attention to the
following issues:
• Whether the element of
remuneration is consistent with the
Remuneration Principles;
• Whether any differences are objectively
justifiable; and
• Whether the approach seems fair
and equitable in the context of
other employees.
Once the Committee has conducted
its review of the wider workforce
remuneration and incentives, it will
consider the approach applied to the
remuneration of the Executive Directors
and senior management. In particular,
the Committee is focused on whether,
within the framework set out above,
the approach to the remuneration of
the Executive Directors and senior
management is consistent with that
applied to the wider workforce.
The first report, as described above, is
due to be considered by the Committee
later in 2019. Details of the findings on
the alignment of pay across the Group
will be communicated to employees and
reported on in next year’s Directors’
remuneration report.
114
Severn Trent Plc Annual Report and Accounts 2019
Pay comparisons
Our policy quantum compared
with peers
The following table shows the relative
position of target total compensation
under the policy for our Executive
Directors compared with the
FTSE51-150.
When we set the remuneration for the
Executive Directors, one of the factors
the Committee considers is the relevant
market for Executive Directors, which
we believe is the FTSE51-150, and the
size of the Company compared with
these peers. The Company is around
the median of this comparator group by
market capitalisation and the proposed
target total compensation has been set
broadly in line with this position.
CEO remuneration vs returns
to shareholders
The graph shows the value at 31 March
2019 of £100 invested in Severn Trent
Plc on 1 April 2009 compared with
the value of £100 invested in the FTSE
100 index. The FTSE100 was chosen
as the comparator index because the
Company is a constituent of that index.
The intermediate points show the value
at the intervening financial year ends.
Total shareholder return
The chart shows the value at 31 March
2019 of £100 invested in Severn
Trent at the start of the current AMP.
The intermediate points show the value
at the intervening financial year ends.
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Strategic report
Governance
Group financial statements
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Other information
Relative position of target total compensation
Positioning of total remuneration of Company relative to market benchmarks
CEO
CFO
Bottom quartile
3rd quartile
2nd quartile
Top quartile
Total shareholder return and total remuneration
Total shareholder return and total remuneration
Severn Trent Plc TSR
FTSE 100 index TSR
CEO total remuneration (£’000)
)
£
(
n
r
u
t
e
r
r
e
d
l
o
h
e
r
a
h
s
l
a
t
o
T
400
350
300
250
200
150
100
50
0
Source: Datastream
)
0
0
0
’
£
(
n
o
i
t
a
r
e
n
u
m
e
r
l
a
t
o
t
O
E
C
3,000
2,500
2,000
1,500
1,000
500
0
Total shareholder return and total remuneration
2015
2009
2014
2013
2010
2012
2011
2016
2017
2018
2019
Severn Trent Plc TSR
FTSE 100 index TSR
CEO total remuneration (£’000)
Source: Datastream
3,000
Source: Datastream
2,500
400
Total shareholder return over AMP
350
Total shareholder return over AMP
Severn Trent Plc TSR
)
£
(
n
r
u
t
e
r
r
e
d
l
o
h
e
r
a
h
s
l
a
t
o
T
)
£
(
n
r
u
t
e
r
r
e
d
l
o
h
e
r
a
h
s
l
a
t
o
T
300
140
250
120
200
100
150
80
100
60
50
0
40
2,000
1,500
1,000
500
0
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018
2019
20
0
)
0
0
0
’
£
(
n
o
i
t
a
r
e
n
u
m
e
r
l
a
t
o
t
O
E
C
Total shareholder return over AMP
2015
2016
2017
2018
2019
Severn Trent Plc TSR
Source: Datastream
Severn Trent Plc Annual Report and Accounts 2019
140
120
100
80
60
40
20
0
115
2015
2016
2017
2018
2019
Governance
Directors’ remuneration report continued
Remuneration
Remuneration of the CEO
The figure of remuneration for the CEO over the last 10 financial years is shown in the table below. The annual bonus payout
and LTIP vesting level as a percentage of the maximum opportunity is also shown.
CEO
Total remuneration(i)
(£’000)
Annual bonus
(% of maximum)
LTIP vesting
(% of maximum)
SMP vesting
(% of maximum)
2010
2011
2012
2013
2014
2015
2016
2017
2018
2019
Tony Wray
Tony Wray
Tony Wray
Tony Wray
Tony Wray Liv Garfield Liv Garfield Liv Garfield Liv Garfield Liv Garfield
Year ended 31 March
1,027.0
949.8
1,244.1
1,635.3
1,818.4
2,197.6
2,493.6
2,424.0
2,193.5
2,395.4
51.5%
43.2%
48.1%
82.4%
78.7%
52.0%
88.2%
75.8%
72.5%
70.2%
60.3%
0.0%
28.4%
57.5% 100.0% 100.0% 100.0% 100.0% 100.0%
100%
N/A
N/A
N/A
78.0%
64.3%
N/A
N/A
N/A
N/A
N/A
(i) 2018 onwards includes any SAYE grants made during the year as well as dividend equivalents in respect of vested LTIP shares.
Percentage change in the remuneration of the CEO
2018/19
£’000
2017/18
£’000
708.0
17.1
497.0
690.6
17.7
501.0
CEO
Change
2.5%
(3.4)%
(0.8)%
Average per employee
2018/19
£’000
31.8(iv)
0.4
1.7
2017/18
£’000
30.5
0.4
1.8
Change
4.3%
0%
(5.6)%
– Salary(i)
– Benefits(ii)
– Bonus(iii)
(i)
The salary figures shown are based on full time equivalent comparisons.
(ii)
The benefits figures include car allowance and family level private medical insurance for senior and
middle managers.
(iii) The figures shown are reflective of any bonus earned during the respective financial year.
Bonuses are paid in the following June.
(iv)
The average pay increase for the wider workforce during the year was 3.0%.
Percentage change in the
remuneration of the CEO
The table shows the movement in salary,
benefits and annual bonus for the CEO
between the current and previous
financial year compared with that of the
average employee. The Committee looks
to ensure that the approach to fair pay
is implemented in practice throughout
the Group.
The Committee has elected to use the
average earnings per employee as this
avoids the distortions that can occur to
the Group’s total wage bill as a result of
movements in the number of employees.
The comparator group used is Severn
Trent employees in the UK.
The Committee monitors this
information carefully to ensure that
there is not a divergence in the fixed
pay of the CEO compared with the wider
workforce. In addition, this information
demonstrates the Company’s approach
to bonus throughout the organisation
with employees and the CEO benefiting
when the Company does well.
116
Severn Trent Plc Annual Report and Accounts 2019
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Governance
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Company financial statements
Other information
Annual Report on Remuneration
The Annual Report on Remuneration and
the Annual Statement will be put to an
advisory shareholder vote at the AGM on
17 July 2019. The information on pages
117 to 122 is audited.
Total single figure of remuneration
(audited)
The total single figure of remuneration
table below sets out the remuneration
received by the Directors for
2018/19 (or for performance periods
ending in 2018/19 in respect of the
long-term incentives) and, for the
purposes of comparison, for 2017/18.
Where necessary, further explanations of
the values provided are included below.
This table and the explanatory notes
below this table have been audited.
Total single figure of remuneration (audited)
Executive
Directors
Liv Garfield
James
Bowling
Non-Executive
Directors
Andrew Duff
(Chairman)
John Coghlan
Philip
Remnant
Kevin
Beeston
Dominique
Reiniche
Dame Angela
Strank
Salary
and
fees
(£’000)(i)
703.7
424.0
Salary
and
fees
(£’000)
287.6
85.1
70.1
65.1
55.1
68.1
Year ended 31 March 2019
Year ended 31 March 2018
Benefits
(£’000)(ii)
Annual
bonus
(£’000)(iii)
LTIP
(£’000)(iv)
Pension
(£’000)(v)
Other
(£’000)(vi)
Total
(£’000)
Salary
and fees
Benefits
(£’000)(i)
(£’000)(ii)
Annual
bonus
(£’000)(iii)
LTIP
(£’000)(iv)
Pension
(£’000)(v)
Other
(£’000)(vi)
Total
(£’000)
17.1
497.0 1,001.7
175.9
–
2,395.4
687
16.5
299.5
402.5
106.0
4.5
1,253.0
414
18
19
501
811
172
4.5
2,193.5
302
319
104
–
1,157.8
Benefits
(£’000)
Annual
bonus
(£’000)
LTIP
(£’000)
Pension
(£’000)
Other
(£’000)
Total
(£’000)
Salary
and fees
(£’000)
Benefits
(£’000)
Annual
bonus
(£’000)
LTIP
(£’000)
Pension
(£’000)
Other
(£’000)
Total
(£’000)
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
287.6
85.1
281
84
70.1
65.1
55.1
68.1
69
64
54
67
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
281
84
69
64
54
67
(i)
(ii)
Salaries are shown before the deductions of benefits purchased through the Company’s salary sacrifice scheme, such as pension contributions via salary
sacrifice. Salary is based on salary earned during the financial year.
Benefits include a car allowance of £15,000 p.a., family level private medical insurance, life assurance worth six times salary and participation in an incapacity
benefits scheme.
(iii) The annual bonus is paid 50% in cash and 50% in shares with the portion deferred into shares subject to continued employment for three years but with no
further performance conditions attached.
(iv)
The value of the 2016 LTIP is based on the estimated value of shares calculated using the average share price for the period 1 January to 31 March 2019 of
£19.80 and includes dividends paid to date. The prior year LTIP figure has been restated using the share price at the date of vesting and includes dividend
equivalents in respect of vested shares.
(v)
The Executive Directors’ pension provision is equal to 25% of salary. No Executive Directors accrued benefits under any defined contribution pension plans
during the year or have participated in a defined benefits scheme while an Executive Director.
(vi)
This figure relates to the difference between the market price and the discounted option price relating to an SAYE option granted during the financial year.
Relative importance of the spend on pay
The table below shows the expenditure
of the Company on staff costs against
dividends paid to shareholders for both
the current and prior financial periods,
and the percentage change between the
two periods.
Relative importance of the spend on pay
Staff costs(i)
Dividends
(i) Staff costs from continuing operations.
2019
£m
309.4
211.9
2018
£m
288.1
197.0
% Change
7.4%
7.6%
Severn Trent Plc Annual Report and Accounts 2019
117
Governance
Directors’ remuneration report continued
Remuneration
Benefits for 2018/19 (audited)
The value of benefits is based on the cost to the Company and there is no pre-determined maximum limit. The range and value of
the benefits offered is reviewed periodically. In line with the Policy outlined on page 105, we show below the benefits received by
the individual Executive Directors in the year, and their typical annual value where possible.
Benefits for 2018/19 (audited)
Car allowance
Private medical insurance
Life assurance
Personal accident cover
Biennial health screening
Incapacity benefits(i)
Typical
annual value
2018/19
£15,000
£1,500
Up to 6 x salary
As per the Group-wide policy
£581 per health screen
Worth 75% of salary for a period of five
years (subject to qualifying criteria)
Typical
annual value
2017/18
£15,000
£1,500
Up to 6 x salary
As per the Group-wide policy
£620 per health screen
Worth 75% of salary for a period of five
years (subject to qualifying criteria)
Percentage
increase/
(decrease)
0%
0%
0%
0%
(6.3)%
0%
(i) Incapacity benefit for Executive Directors and senior management is 75% of salary, and for the rest of the eligible workforce is 50% of salary.
Annual bonus outturn for 2018/19
Full detail on the Company’s
performance during the financial year
can be found in the Strategic report.
The performance outcomes in respect of
financial performance conditions, and the
overall bonus awarded to each Executive
Director, is set out in the At a Glance
section on page 100. The table provides
detail on the performance outcomes for
both Executive Directors in relation to
their specific personal objectives.
Personal objectives for the Executive
Directors continue to be linked to our
strategic framework and were shared
across the team, with each Executive
Director leading on the areas which
best align to their accountabilities
and expertise.
CEO
Objective
and activity
Embed customers
at the heart of all we do
Deliver on customer
measures through
customer ODIs
Drive operational
excellence and
continuous innovation
Deliver UQ plans
across Waste,
Water and Retail
Invest responsibly
for sustainable growth
Achieve material
improvements in some of our key
Board and STEC level Enterprise
Risk Management (‘ERM’) risks
Change the market
for the better
Produce compelling
cases for investment at
PR19 that enable strong
Regulatory Capital Value (‘RCV’)
growth over AMP7 and AMP8
Create an awesome
place to work
Continue on improving
overall QUEST
engagement scores
Key achievements
in 2018/19
• Achieved customer ODI uncapping enabling benefits of outperformance to be shared
with customers.
• 40% year-on-year improvements in Supply Interruptions.
• Ofwat approved waste uncapping benefiting the remainder of AMP6.
• Supported 52,838 vulnerable customers.
• Retained UQ for Customer Service Index for 2018/19.
Performance
outcome
Fully met
• Significant improvements have been made in waste networks ODIs during AMP6,
including 50% reduction in total flooding incidents (internal and external), and year-
on-year reduction in the number of Cat3 pollutions.
Fully met
• Delivery of 2018 Agrivert acquisition.
• Significant improvements in leakage year on year, including leakage work in progress
down by 65% and a 50% improvement in the median no. of days to fix a leak.
• New customer first programme rolled out to all Contact Centre staff.
Taken actions to reduce risk scores across a range of areas through reviewing and
embedding control and assurance frameworks, additional infrastructure investment
and identification and implementation of remedial plans.
Fully met
• PR19 fast-tracked.
• Only utility to be named as a Pathfinder by The Purposeful Company.
Fully met
• Overall QUEST score held flat in spite of exceptional work effort and unprecedented
external factors affecting normal day-to-day working. We are five points above the UK
and Ireland benchmark.
Fully met
• Social Mobility Employer Index ranking increased from 38th to 20th.
118
Severn Trent Plc Annual Report and Accounts 2019
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CFO
Objective
and activity
Embed customers
at the heart of all we do
Support customer ODIs
Drive operational
excellence and
continuous innovation
Continue the evolution
of regulatory submissions
and building financial resilience
Invest responsibly
for sustainable growth
Support effective
decision-making in Capital
Delivery, delivering efficiencies
and effective resource allocation
Change the market
for the better
Deliver Finance plan
for PR19, and an excellent
assurance programme
for PR19 submission
Create an awesome
place to work
Develop breadth and
depth of experience
and expertise across
whole Finance team
Key achievements
in 2018/19
• Identified and made improvements in reporting and analysis, enabling management
to have greater insight when making in-year decisions.
• Ofwat approved waste uncapping benefiting the remainder of AMP6.
• Produced high quality Annual Performance Reports for both Severn Trent Water
and Hafren Dyfrdwy.
• Embedded robust financial resilience processes, e.g. early adoption of Ofwat’s
proposed stress testing scenarios for PR19.
• Implemented improved capital governance model, enabling more efficient project
resource allocation.
• Successful creation of £100m ‘Spend to Save’ capital fund targeted at operational
efficiencies for AMP7.
• Created cost-effective Assurance plan as part of PR19 submission, and
achievement of fast-track status has enabled early implementation.
• Launched Finance for the Future model designed to improve effectiveness,
embrace innovation and drive efficiency towards AMP7 Totex challenges,
supported by an award winning study programme for future talent (graduates
and apprentices).
Performance
outcome
Fully met
Fully met
Fully met
Fully met
Fully met
Severn Trent Plc Annual Report and Accounts 2019
119
Governance
Directors’ remuneration report continued
Remuneration
LTIP awards vesting in relation to performance in 2018/19 (audited)
The table below shows the outcome in respect of the 2016 LTIP awards, granted on 21 June 2016, which had performance periods
ended 31 March 2019 and indicates the resulting number of shares vesting and their value. The LTIP based on RoRE over the three
years to 31 March 2019 will vest in full. This is representative of continued solid performance in customer ODIs, financing and
Totex. Detail on the performance outcome is given in the At a Glance section on page 102.
LTIP awards vesting in relation to performance in 2018/19 (audited)
Number
of shares
granted
46,115
18,529
Value of
award at
grant
(£’000)
£995.6
£400.0
End of
performance
period
31/03/19
31/03/19
% award
vesting
100%
100%
Number of
shares
vesting
46,115
18,529
Vesting
date
21/06/19
21/06/19
Executive
CEO
CFO
Value
attributable
to share
price
movement
(£’000)
£0
£0
Value of
LTIP shares
vesting(i)
(£’000)
£913.2
£366.9
Value of
dividend
equivalents
due on
vesting
shares(ii)
(£’000)
£88.5
£35.6
Total value
of LTIP
(Single
Figure)
(£’000)
£1,001.7
£402.5
The RoRE calculation used for LTIPs differs slightly from that used in the Annual Performance Report, which uses the Ofwat definition. The LTIP measure seeks to
align better our LTIP targets to actual cash flows and against a clearly defined target. In this measure, financing outperformance is based on actual gearing rather
than the notional capital structure and compares our cost of debt against the allowance in the Ofwat Financial Model. It includes profits/losses associated with
land sales, miscellaneous activities and the impact of the wholesale revenue forecasting incentive mechanism.
(i)
Based on the average share price over the final three months of the performance period £19.80 as the awards will not be released until after the end of the closed period.
(ii) Based on dividends paid in the period since date of grant to 31 March 2019.
Payments for loss of office
There were no payments for loss of office in the year.
Payments to past Directors (audited)
Emma FitzGerald
Full details of Emma FitzGerald’s unvested shares under the deferred Annual Bonus Scheme and LTIP awards can be found in the
2017/18 Directors’ remuneration report. The table below sets out details of the LTIP award which will be released to her on the
ordinary vesting date, 21 June 2019. She will also receive dividend equivalents on the vested shares.
Award
2016 LTIP
End of performance period
31 March 2019
Number of shares
11,243
Outstanding scheme interests, including share awards granted during the year (audited)
The table below sets out details of the Executive Directors’ outstanding share awards as at 31 March 2019.
Directors’ shareholdings and summary of outstanding share interests (audited)
Executive
Liv Garfield
James Bowling
Maximum
number of
shares(ii)
46,115
16,260
42,383
Percentage
vesting at
threshold
performance
25%
–
25%
Exercise
price
(pence)
–
–
–
End of
performance
period
31/03/19
31/03/16
31/03/20
12,850
1,089
72,880
13,394
204,971
18,529
9,634
1,044
17,028
7,693
32,941
8,072
1,221
96,162
–
–
25%
–
25%
–
–
25%
–
25%
–
–
–
1,652
–
–
–
–
1,724
–
–
–
–
1,474
31/03/17
–
31/03/21
31/03/18
31/03/19
31/03/16
–
31/03/20
31/03/17
31/03/21
31/03/18
–
Award type (i)
2016 LTIP
2016 ABS
2017 LTIP
2017 ABS
2018 SAYE
2018 LTIP
2018 ABS
Total
2016 LTIP
2016 ABS
2016 SAYE
2017 LTIP
2017 ABS
2018 LTIP
2018 ABS
2019 SAYE
Total
Awards granted during the year
End of
holding
period
Vesting/
exercise
date(iii)
Basis of award
– 21/06/19
– 28/06/19
– 20/06/20
– 28/06/20
– May-21
–
24/07/23 24/07/21
200% of salary
– 19/06/21 Deferred bonus
Face value
(£’000)
–
£1,381
£250.5
– 21/06/19
– 28/06/19
May-19
–
– 20/06/20
– 28/06/20
24/07/23 24/07/21
–
–
150% of salary
– 19/06/21 Deferred bonus
–
– May-22
£624.3
£151.0
–
Notes
(a)
(c)
(a)
(c)
(d)
(b)
(c)
(a)
(c)
(d)
(a)
(c)
(b)
(c)
(d)
(i)
LTIP awards are conditional share awards subject to performance conditions. ABS awards are deferred shares which are not subject to further
performance conditions.
(ii) Additional dividend equivalent shares may be released where provided in the rules.
(iii) Awards that are due to vest in a closed period will be released as soon as practicable after the end of the closed period.
120
Severn Trent Plc Annual Report and Accounts 2019
>
Strategic report
Governance
Group financial statements
Company financial statements
Other information
2016 and 2017 LTIP awards
Award
Grant date
2016 LTIP
2017 LTIP
21/06/2016
20/06/2017
Threshold
vesting FD
(Baseline)
5.65%
5.65%
Full vesting
(Outperformance)
x1.39 (equivalent to 7.86%)
x1.39 (equivalent to 7.86%)
3 day average
share price
used for grant
calculations
£21.59
£23.96
2018 LTIP award (awards granted during the year)
Award
Grant date
Threshold
vesting FD
(Baseline)
1.39x FD
Full vesting
(Outperformance)
2018 LTIP
24/07/18
5.65%
Equal to 7.86%
UQ RoRE
compared to
WaSCs
3 day average
share price
used for grant
calculations
£18.95
Deferred shares under the annual bonus scheme
(including awards granted during the year)
Award
2016 ABS
2017 ABS
2018 ABS
Relating to FY
15/16
16/17
17/18
Grant date
28/06/16
28/06/17
19/06/18
3 day average share price
used for grant calculations
£21.59
£23.96
£18.70
a) 2016 and 2017 LTIP awards
All of the LTIP awards are subject to a
RoRE performance condition measured
over three financial years, and average
RoRE performance is compared with the
baseline figure set by Ofwat in our FD.
The award will vest at threshold (25%)
if average RoRE matches the baseline
figure, and increases on a straight-
line basis to full vesting (100%) for
outperforming the baseline.
b) 2018 LTIP award (awards granted
during the year)
In 2018, the LTIP maximum opportunity
changed from 150% to 200% of salary
for the CEO and 100% to 150% of salary
for the CFO. We retained RoRE as a
performance condition and aligned the
Company definition of RoRE with the
Ofwat definition. We recalibrated the
previous stretch target as the new target
and introduced a new relative stretch
target of UQ performance against the
WaSC peer group, as well as introducing
a two year post-vesting holding period.
c) Deferred shares under the annual
bonus scheme (including awards
granted during the year)
Each year, 50% of an Executive
Director’s annual bonus is deferred in
shares for three years. The awards are
granted in the form of deferred shares.
The deferred shares relating to the
annual bonus for 2018/19 will be granted
in June 2019.
d) Save As You Earn (‘SAYE’)
The Executive Directors, in common
with all eligible UK employees, are
entitled to participate in the Company’s
SAYE Scheme.
Severn Trent Plc Annual Report and Accounts 2019
121
Governance
Directors’ remuneration report continued
Remuneration
Directors’ shareholdings and
summary of outstanding share
interests (audited)
Page 103 in the At a Glance section
summarises the shareholding
requirements under which Executive
Directors are expected to build and
maintain a shareholding in the Company,
and whether Executive Directors have
met the shareholding requirements.
The shareholding requirements for the
CEO and CFO increased in 2018/19.
The Committee believes that it is an
essential part of the Policy that Executive
Directors become material shareholders.
The retention and build-up of equity
is important in a long-term business
such as Severn Trent as it encourages
decisions to be made on a long-term
sustainable basis for the benefit of
customers and shareholders.
There has been no change in the
Directors’ interests in the ordinary share
capital of the Company between those
set out below and 20 May 2019.
External directorships
Liv Garfield was appointed a member of
the Takeover Panel in November 2017.
In respect of her appointment for the
year ended 31 March 2019, she was paid
fees of £12,000 which she retained.
Service contracts for
Executive Directors
Copies of the service contracts of the
Executive Directors and the Letters
of Appointment of the Non-Executive
Directors are available for inspection at
the Company’s registered office during
normal business hours.
Director
Kevin Beeston
Dominique Reiniche
John Coghlan
Andrew Duff
Philip Remnant
Dame Angela Strank
Liv Garfield
James Bowling
Interests in shares as at 31 March 2019
Outstanding scheme interests
Beneficially
owned
LTIP
shares(i)
Annual Bonus
shares(ii)
SAYE
options
2,244
400
2,670
8,184
1,969
459
137,349
32,075
–
–
–
–
–
–
161,378
68,498
–
–
–
–
–
–
42,504
25,399
–
–
–
–
–
–
1,089
2,265
Total
2,244
400
2,670
8,184
1,969
459
342,320
128,237
% Shareholding
guideline
achieved(iii)
–
–
–
–
–
–
147%
103%
(i) LTIP share awards subject to ongoing performance conditions.
(ii) ABS awards are deferred shares which are not subject to further performance conditions.
(iii) The share price used to calculate the percentage of the shareholding guideline achieved was £19.76 (as at 31 March 2019). The guideline figures include
unvested ABS shares (50% deducted to cover statutory deduction).
Service contracts for Executive Directors
Name
Date of service contract
Nature of contract
Notice period
Termination payments
Liv Garfield
James Bowling
10.04.14
01.04.15
Rolling
12 months
Payments for loss of office comprise a maximum
of 12 months’ salary and benefits only
Philip Remnant
Chairman of the
Remuneration Committee
20 May 2019
122
Severn Trent Plc Annual Report and Accounts 2019
Governance
Directors’ report
>
Strategic report
Governance
Group financial statements
Company financial statements
Other information
The Directors present their report and
the audited Group financial statements,
for the year ended 31 March 2019.
The performance review of the Company
can be found within the Strategic report.
This provides detailed information
relating to the Group, its business
model and strategy, the operation of its
businesses, future developments and the
results and financial position for the year
ended 31 March 2019. The Governance
report set out on pages 64 to 128 is
incorporated by reference into this report
and, accordingly, should be read as part
of this report.
Details of the Group’s policy on
addressing the principal risks and
uncertainties facing the Group are set
out in the Strategic report on pages 54
to 61.
Principal activity
The principal activity of the Group is
to treat and provide water and remove
waste water in the UK and Ireland.
Details of the principal joint ventures,
associated and subsidiary undertakings
of the Group as at 31 March 2019 are
shown in note 19 and 46 to the Group
financial statements.
Areas of operation
During the course of 2018/19, the Group
had activities and operations in the UK
and Ireland.
Directors and their interests
Biographies of the Directors currently
serving on the Board are set out on
pages 66 and 67.
All of the Directors will be offering
themselves for re-election at the Annual
General Meeting (‘AGM’), as set out
in the Governance report on page 84.
The Chairman, Andrew Duff, will be
standing for re-election at the Company’s
forthcoming AGM on 17 July 2019 and, in
order to facilitate an effective succession
plan, it is intended that he remains as
Chairman until the announcement and
induction of his successor.
Details of Directors’ service
contracts are set out in the Directors’
Remuneration report on page 122.
The interests of the Directors in the
shares of the Company are shown on
page 120 of that report. The Board has a
documented process in place in respect
of conflicts.
Insurance and indemnities
The Company maintains Directors’ and
Officers’ liability insurance in respect
of legal action that might be brought
against its Directors and Officers.
As permitted by the Company’s Articles
of Association (the ‘Articles’), and to the
extent permitted by law, the Company
indemnifies each of its Directors and
other Officers of the Group against
certain liabilities that may be incurred as
a result of their positions with the Group.
The indemnity was in force throughout
the tenure of each Director during the
last financial year, and is currently
in force.
Severn Trent Plc does not have in place
any indemnities for the benefit of the
External Auditor.
Employees
The average number of employees within
the Group is shown in note 9 to the Group
financial statements.
Severn Trent Plc believes a diverse
and inclusive workforce is a key
factor in being a successful business.
Through our Diversity and Equal
Opportunities Policy, the Company seeks
to ensure that every employee, without
exception, is treated equally and fairly
and that all employees are aware of their
responsibilities. This means more than
ensuring we don’t discriminate in any
way – we want to create and maintain
a culture open to a diverse population.
Severn Trent believes that no one should
be hurt or made unwell by what we
do. We did not experience any major
safety incidents and no fatalities during
the year.
We are an equal opportunities employer
and welcome applications from all
individuals, including those with a
disability. We are fully committed
to supporting applications made by
disabled persons, and make reasonable
adjustments to their environment
where possible (having regard to their
particular aptitudes and abilities).
We are also responsive to the needs
of our employees. As such, should any
employee become disabled during their
time with us, we will actively re-train
that employee and make reasonable
adjustments to their environment
where possible, in order to keep them
in employment with us.
All our training, promotion and career
development processes are in place for
all our employees to access, regardless
of their gender, race, age or disability.
The provision of occupational health
programmes is of crucial importance to
Severn Trent with the aim of keeping our
employees fit, healthy and well, including
an employee assistance programme.
Additional information on our diversity
aims and progress can be found on
pages 44 and 82.
Employee engagement
We continuously engage with our
employees in a number of ways to
accommodate different working
patterns. This includes:
• all people briefings, ‘Team Talk’;
• corporate communications events and
roadshows held by functions across
the Company;
• a dedicated intranet, ‘Streamline’;
• online news portal and weekly
roundup, ‘Pipeline News’;
• an active employee social media
presence, ‘Yammer’;
• conference calls and email;
• leadership engagement channels
– Executive Director blogs, senior
management monthly visibility
programme and quarterly events;
• Employee Forum; and
• regular meetings with Trade Unions.
Details of the financial and economic
factors affecting the performance of the
Company are shared with all employees
at the appropriate time using the
methods listed above.
We provide opportunities for employees
to give their feedback to the Company
in a number of ways, from team or
shift meetings, our Employee Forum
and QUEST. More information on
employee engagement can be found in
the stakeholder engagement section on
pages 73 to 74.
Severn Trent Plc Annual Report and Accounts 2019
123
Governance
Directors’ report continued
Other disclosures
The Company is keen to encourage
greater employee involvement in the
Group’s performance through share
ownership. To help align employees’
interests with the success of the
Company’s performance, we operate
an HMRC approved all-employee plan,
the Severn Trent Sharesave Scheme
(‘Sharesave’), which is offered to UK
employees on an annual basis.
69.7% of Severn Trent’s UK employees
now participate in the Sharesave
scheme, with the average participant
contributing £276 each month.
During the year, the Company has
remained within its headroom limits for
the issue of new shares for share plans
as set out in the rules of the above plan.
Research and development
Innovative use of existing and emerging
technologies will continue to be crucial
to the successful development of new
products and processes for the Group
and our products must continue to
deliver value for customers.
Expenditure on research and
development is set out in note 7
to the Group financial statements.
Internal controls
Further details of our internal control
framework can be found in the Audit
Committee report on page 89.
Treasury management
Details on our Treasury Policy and
management are set out in the Chief
Financial Officer’s review on page 52.
Post balance sheet events
Details of post balance sheet events
are set out in note 43 to the Group
financial statements.
Dividends
An interim dividend of 37.35 pence per
Ordinary Share was paid on 4 January
2019. The Directors recommend a final
dividend of 56.02 pence per Ordinary
Share to be paid on 19 July 2019
to shareholders on the register on
14 June 2019. This would bring the total
dividend for 2018/19 to 93.37 pence per
Ordinary Share (2017/18: 86.55 pence).
The payment of the final dividend is
subject to shareholder approval at
the AGM.
Dividend Policy
In 2017/18, we enhanced our Dividend
Policy for the period 2015-2020, with
effect from 2017/18, and will now
increase the dividend by growth of at
least RPI +4% each year. This replaced
the previous Dividend Policy of annual
growth of the dividend at no less than RPI
until March 2020.
The Dividend Policy reflects our strong
operational delivery and financial
performance, while ensuring that our
bills are affordable for all our customers.
When determining the policy the Board
considered various scenarios and
sensitivities, and reviewed the impact of
adverse changes in inflation and interest
rates on key metrics. The Board believes
that the Dividend Policy is commensurate
with a sustainable investment grade
credit rating.
Capital structure
Details of the Company’s issued share
capital and of the movements during the
year are shown in note 10 to the Company
financial statements. The Company
has one class of Ordinary Shares
which carries no right to fixed income.
Each share carries the right to one vote
at General Meetings of the Company.
The issued nominal value of the Ordinary
Shares is 100% of the total issued
nominal value of all share capital.
There are no specific restrictions on the
size of a holding nor on the transfer of
shares, which are both governed by the
general provisions of the Articles and
prevailing legislation. The Directors are
not aware of any agreements between
holders of the Company’s shares that
may result in restrictions on the transfer
of securities or on voting rights.
Details of employee share schemes are
set out in note 37 to the Group financial
statements. For shares held by the
Severn Trent Employee Share Ownership
Trust, the Trustee abstains from voting.
No person has any special rights of
control over the Company’s share capital
and all issued shares are fully paid.
With regard to the appointment and
replacement of Directors, the Company
is governed by its Articles, the Code,
the Companies Act 2006 and related
legislation. The Articles may be
amended by Special Resolution of the
shareholders. The powers of Directors
are described in the Severn Trent Plc
Matters Reserved to the Board document
which can be found on our website, the
Articles and the Governance report on
page 71.
Under the Articles, the Directors have
authority to allot Ordinary Shares,
subject to the aggregate nominal amount
limit set at the 2018 AGM.
Change of control
There are a number of agreements that
take effect after, or terminate upon,
a change of control of the Company,
such as commercial contracts, bank
loan agreements, property lease
arrangements and employee share
plans. None of these are considered to be
significant in terms of their likely impact
on the business of the Group as a whole.
There are no agreements between the
Company and its Directors or employees
that provide for compensation for loss
of office or employment because of a
takeover bid.
Substantial shareholdings
As at 31 March 2019, the Company
had been notified in accordance with
Chapter 5 of the Disclosure Guidance
and Transparency Rules of the following
major shareholdings:
No of
Ordinary
Shares
column
Voting
rights
held
(%)
23,307,808 9.82%
18,722,846
7.73%
9,729,101 2.73%
9,285,649 3.86%
8,336,011
3.51%
8,083,911 2.55%
7,781,012 3.06%
Name of
holder
Lazard Asset
Management
BlackRock
RReef Real
Estate
Legal & General
Investment
Management
Vanguard Group
Maple-Brown
Abbott
Pictet Asset
Management
124
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Strategic report
Governance
Group financial statements
Company financial statements
Other information
As at 20 May 2019, the Company had been
notified of the following holdings of voting
rights in the Ordinary Share capital of
the Company: Lazard Asset Management
23,425,859 shares (9.88%); BlackRock,
Inc shares 17,747,520 (7.48%); Legal
& General Investment Management
9,072,090 shares (3.83%); Vanguard
Group 8,367,928 shares (3.53%); Qatar
Investment Authority shares 7,964,730
(3.35%); Pictet Asset Management
shares 7,306,925 (3.08%); RReef Real
Estate 6,594,363 shares (2.78%);
Maple-Brown Abbott 6,047,772 shares
(2.55)%; SSGA 5,551,542 shares (2.34%).
The percentage of voting rights detailed
above was calculated at the time of
the relevant disclosures were made in
accordance with Rule 5 of the Disclosure
Guidance and Transparency Rules.
Authority to purchase shares
The Company was given authority at its
AGM in 2018 to make market purchases
of Ordinary Shares up to a maximum
number of 23,677,393 Ordinary Shares.
During the year, no Ordinary Shares have
been repurchased.
Authority will again be sought from
shareholders at this year’s AGM to
purchase up to a maximum of 23,757,109
Ordinary Shares.
The Directors believe that it is desirable
to have the general authority to buy
back the Company’s Ordinary Shares in
order to provide maximum flexibility in
the management of the Group’s capital
resources. However, the authority would
only be used if the Board was satisfied
at the time that to do so would be in the
best interests of shareholders.
Contributions for political
and charitable purposes
Donations to charitable organisations
during the year amounted to £65,936
(2018: £81,947). Donations are given to
charities whose projects align closely
with our aim to promote the responsible
use of water resources and waste water
services which provide the opportunity
for longer-term partnerships.
In addition, we provide donations to
employee nominated charities through
a matched funding scheme and health
and safety reward schemes. We are
also committed to supporting WaterAid,
the UK’s only major charity dedicated
to improving access to safe water,
hygiene and sanitation in the world’s
poorest countries.
Severn Trent’s policy is not to make
any donations for political purposes
in the UK, or to donate to EU political
parties or incur EU political expenditure.
Accordingly, neither Severn Trent
Plc nor its subsidiaries made any
political donations or incurred political
expenditure in the financial year
under review.
Under the provisions of the Political
Parties Elections and Referendums
Act 2000 (the relevant provisions of
which are now contained in Part 14 of
the Companies Act 2006), shareholder
authority is required for political
donations to be made or political
expenditure to be incurred by the
Company or any of its subsidiaries in the
EU and disclosure of any such payment
must be made in the Annual Report and
Accounts. The legislation gives a wide
definition of what constitutes political
donations and political expenditure
including sponsorship, subscriptions,
payment of expenses, paid leave for
employees fulfilling public duties
and support for bodies representing
the business community in policy
review or reform. The Company has
therefore obtained limited authority
from shareholders as a precautionary
measure to allow the Company to
continue supporting the community and
such organisations without inadvertently
breaching the legislation.
At the 2018 AGM, shareholders gave
the Company authority to make
political donations or to incur political
expenditure in the EU (which would
not ordinarily be regarded as political
donations) up to an aggregate annual
limit of £150,000 for the Company and
its subsidiaries. Pursuant to those
authorities, during the year ended
31 March 2019, the Group incurred costs
of £nil (2018: £nil). Those authorities
will expire at the 2019 AGM and, in
line with market practice to renew the
authorities on an annual basis, the Board
has decided to put forward a resolution
to this year’s AGM to renew the
authorities to make donations to political
organisations and to incur political
expenditure up to a maximum aggregate
of £150,000 p.a. As permitted under the
Companies Act 2006, this resolution
also covers any political donations made
or political expenditure incurred by any
subsidiaries of the Company.
We reduce our carbon footprint
The UK is playing a leading part in
reducing carbon emissions. We want to
play our part in reducing our impact by
reducing our carbon emissions. As the
majority of our carbon emissions are
driven by our use of energy, managing
carbon also means managing costs.
We therefore aim to reduce carbon
emissions and increase our generation of
renewable energy.
We have recently committed to becoming
Net Carbon Zero by 2030. This is
even more ambitious than a science-
based target and builds on our long
track record of making year-on-year
reductions in emissions. We will set out
our detailed strategy to deliver this goal
as part of our forward plans.
The Carbon Trust Standard recognises
our consistent emissions reductions and
effective carbon management processes
and we scored in the top quartile of
companies. We continue to report to the
Carbon Disclosure Project (‘CDP’) each
year which means our climate change
information is publicly accessible.
CDP request information about climate
change from companies on behalf of
investors and score each company
on the quality and completeness of
their responses.
This year, we again increased renewable
energy generation across Severn Trent
(including the total generation of energy
from Agrivert food waste business,
which we purchased in December 2018).
We generated an equivalent of 43% of
Severn Trent Water Limited’s electricity
needs. This was up from 38% in 2017/18.
We continue to lead the UK water
industry, and are on track to generate the
equivalent of 50% of our electricity needs
by the end of 2020.
We plan to continue to reduce our
operational emissions by reducing our
energy use and increase our renewable
energy generation. Pursuing these
measures will continue to reduce our
key sources of emissions, reduce our
reliance on the electricity grid and bring
financial benefits for our customers
and investors.
Severn Trent Plc Annual Report and Accounts 2019
125
Governance
Directors’ report continued
Other disclosures
Report on greenhouse gas emissions
This is the sixth year Severn Trent has
been required to report greenhouse gas
(‘GHG’) emissions in the Directors’ report.
Severn Trent is committed to reducing
its GHG emissions. For Severn Trent
Water, which accounts for 99% of our
total Group emissions, we have been
publicly reporting on our emissions since
2002. In that time we have reduced our
emissions by being more energy efficient
and generating more renewable energy.
Our GHG emissions are reported in
tonnes of carbon dioxide equivalent
(tCO2e), for the period 1 April 2018 to
31 March 2019.
Our total net emissions have fallen again
this year, due to our increased generation
of renewable energy, a reduction in the
emissions-intensity of UK grid electricity
and reduced process emissions as we
move to more advanced digestion of our
sewage sludge. Our net emissions have
also fallen as we have now secured a
proportion of our electricity supply from
accredited renewable energy sources.
We have reported this market-based
benefit separately in the table below.
The GHG data we report is reported
internally during the year to the
Corporate Responsibility Committee
and to the Board. We have subjected
our GHG data and processes to external
assurance by Jacobs.
Our approach to reporting is based on
the GHG Protocol Corporate Accounting
and Reporting Standard and we have
included only emissions from the assets
which we own and operate and which
we can directly influence and reduce,
known as the financial control boundary.
In accordance with the reporting
regulations, we have not reported on
emissions we can influence, but which
we are not responsible for, referred to as
indirect emissions.
For the appointed UK Water businesses
Severn Trent Water and Hafren Dyfrdwy,
we have calculated our emissions using
the ‘Carbon accounting in the UK Water
Industry: methodology for estimating
operational emissions, Version 13’
(released April 2019). This is a peer-
reviewed calculation tool developed and
used by all the major water companies in
the UK. It is updated each year to include
the latest available emissions factors.
For non-appointed business emissions,
we have used the latest Defra emissions
factors which include the relevant
conversion factors for overseas electricity.
Severn Trent carbon footprint kt CO2e
800
700
600
500
400
300
200
100
0
2002/03
2003/04
2004/05
2005/06
2006/07
2007/08
2008/09
2009/10
2010/11
2011/12
2012/13
2013/14
2014/15
2015/16
2016/17
2017/18
2018/19
GRID BALANCING
We help National Grid balance supply and demand, so that electricity is
available for everybody. We do this by turning assets such as treatment sites
and generators on and off as requested by the Grid. We can now provide flexible
capacity equivalent to the power demand of a town the size of Stafford. This year
we won the Energy and Carbon Initiative of the year at the Water Industry
Achievement awards in recognition of this work.
BUYING GREEN
As part of our efforts to reach carbon neutrality, we are now securing a
proportion of our imported electricity from accredited renewable sources.
We plan to increase the amount of renewable energy we procure in future
to reduce our footprint further.
Severn Trent Plc Direct
Operational Greenhouse
Gas Emissions (tonnes CO2e)
Emissions from combustion of
fuel and operation of facilities
(Scope 1)
Emissions from electricity
purchased for own use (Scope 2)
Total Annual Gross
Operational Emissions
Emissions benefit of the
renewable energy we export
(including biomethane exported for which
we hold green gas certificates)
Emissions reduction from
purchase of renewable energy
(market-based carbon accounting benefit)
Total Annual Net
Operational Emissions
2013/14
2014/15
2015/16
2016/17
2017/18
2018/19
132,535 132,406 134,584 138,131 134,307 132,360
330,679 357,756 337,028 294,426 279,393 217,726
463,214 490,163
471,612 432,557 413,700 350,086
21,672
38,878
45,085
42,069
45,333
46,986
–
–
–
–
–
34,818
441,542 451,285 426,527 390,488 368,367 268,283
Annual GHG intensity ratio
(t CO2/unit)
Operational GHG emissions of
Severn Trent per £m turnover
2013/14
2014/15
2015/16
2016/17
2017/18
2018/19
248.6
255.2
234.7
214.0
217.4
151.8
126
Severn Trent Plc Annual Report and Accounts 2019
Our gross emissions total in the table
on page 126 applies the ‘location-
based’ accounting methodology for grid
emissions, which is consistent with
previous years. This year, we have also
shown the net benefit of our renewable
energy procurement via our suppliers,
applying the ‘market-based’ accounting
methodology, which is included in our net
emissions total.
Supplier payment policy
Individual operating companies
within the Group are responsible for
establishing appropriate policies with
regard to the payment of their suppliers,
in accordance with the Prompt Payment
Code (‘PPC’). The companies agree
terms and conditions under which
business transactions with suppliers
are conducted. It is Group policy that
provided a supplier is complying with the
relevant terms and conditions, including
the prompt and complete submission of
all specified documentation, payment
will be made in accordance with agreed
terms. It is also Group policy to ensure
that suppliers know the terms on which
payment will take place when business
is agreed.
Relevant audit information
The Directors confirm that:
• so far as each of them is aware,
there is no relevant audit information
of which the Company’s Auditor is
unaware; and
• each of them has taken all the steps
that he/she ought to have taken as
a Director to make himself/herself
aware of any relevant audit information
and to establish that the Company’s
Auditor is aware of that information.
This confirmation is given and should
be interpreted in accordance with
the provisions of section 418 of the
Companies Act 2006.
>
Strategic report
Governance
Group financial statements
Company financial statements
Other information
Disclosures required under Listing Rule 9.8.4R
The information required to be disclosed by Listing Rule 9.8.4R can be located
in the following pages of this Annual Report and Accounts:
Section
(1)
(4)
(8)
(2), (5), (6), (7),
(9)–(14)
Information to be included
A statement of the amount of interest capitalised 155
106
Details of long-term incentive schemes
193 to 194
Section 7 in relation to subsidiary undertakings
Not applicable
Location
External Auditor
Having carried out a review of their
effectiveness during the year, details
of which can be found in the Audit
Committee report on page 90, the Audit
Committee has recommended to the
Board the reappointment of Deloitte
LLP. The reappointment and a resolution
to that effect will be on the agenda at
the AGM. Deloitte LLP indicated their
willingness to continue as Auditor.
The Audit Committee will also be
responsible for determining the audit fee
on behalf of the Board.
Accounts of Severn Trent Water Limited
and Hafren Dyfrdwy Cyfyngedig
Separate Annual Performance
Reports for each of Severn Trent
Water Limited and Hafren Dyfrdwy
Cyfyngedig are prepared and provided
to Ofwat. Copies are available on the
respective websites.
Additionally, separate Annual Reports for
each of Severn Trent Water Limited and
Hafren Dyfrdwy Cyfyngedig are available
on the respective websites.
Annual General Meeting
The AGM of the Company will be held at
the Ricoh Arena, Phoenix Way, Coventry,
CV6 6GE at 11am on Wednesday 17 July
2019. The notice convening the meeting,
together with details of the business to
be considered and explanatory notes for
each resolution, is distributed separately
to shareholders. It is also available on
the Severn Trent Plc website.
By order of the Board
Bronagh Kennedy
Group General Counsel and
Company Secretary
20 May 2019
Severn Trent Plc Annual Report and Accounts 2019
127
Governance
Directors’ Responsibilities Statement
Other disclosures
The Directors are responsible for
preparing the Annual Report and the
financial statements in accordance with
applicable law and regulations.
Company law requires the Directors
to prepare financial statements for
each financial year. Under that law
the Directors are required to prepare
the Group financial statements in
accordance with International Financial
Reporting Standards (‘IFRSs’) as adopted
by the European Union and Article 4 of
the IAS Regulation and have elected
to prepare the Company financial
statements in accordance with United
Kingdom Generally Accepted Practice
(United Kingdom Accounting Standards
and applicable law) including FRS 101
‘Reduced Disclosure Framework’.
Under company law the Directors must
not approve the accounts unless they
are satisfied that they give a true and
fair view of the state of affairs of the
Company and of the profit or loss of the
Company for that period.
In preparing the parent company
financial statements, the Directors are
required to:
• select suitable accounting policies and
then apply them consistently;
• make judgments and accounting
estimates that are reasonable
and prudent;
• state whether applicable UK
Accounting Standards have been
followed, subject to any material
departures disclosed and explained in
the financial statements; and
• prepare the financial statements on
the Going Concern basis unless it is
inappropriate to presume that the
Company will continue in business.
In preparing the Group financial
statements, International Accounting
Standard 1 requires that Directors:
Responsibility Statement
Each of the Directors confirm that to the
best of their knowledge:
• properly select and apply
accounting policies;
• present information, including
accounting policies, in a manner that
provides relevant, reliable, comparable
and understandable information;
• provide additional disclosures
when compliance with the specific
requirements in IFRSs are insufficient
to enable users to understand the
impact of particular transactions,
other events and conditions on the
entity’s financial position and financial
performance; and
• make an assessment of the Company’s
ability to continue as a Going Concern.
The Directors are responsible for
keeping adequate accounting records
that are sufficient to show and explain
the Company’s transactions and disclose
with reasonable accuracy at any time the
financial position of the Company and
enable them to ensure that the financial
statements comply with the Companies
Act 2006. They are also responsible for
safeguarding the assets of the Company
and hence for taking reasonable steps
for the prevention and detection of fraud
and other irregularities.
The Directors are responsible for
the maintenance and integrity of the
corporate and financial information
included on the Company’s website.
Legislation in the UK governing the
preparation and dissemination of
financial statements may differ from
legislation in other jurisdictions.
• the financial statements, prepared in
accordance with the relevant financial
reporting framework, give a true
and fair view of the assets, liabilities,
financial position and profit or loss of
the Company and the undertakings
included in the consolidation taken
as a whole;
• the Strategic report includes a
fair review of the development and
performance of the business and
the position of the Company and
the undertakings included in the
consolidation taken as a whole,
together with a description of the
principal risks and uncertainties that
they face; and
• the Annual Report and financial
statements, taken as a whole, are fair,
balanced and understandable and
provide the information necessary for
shareholders to assess the Company’s
position and performance, business
model and strategy.
This Responsibility Statement was
approved by the Board of Directors
on 20 May 2019 and is signed on its
behalf by:
Andrew Duff
Chairman
20 May 2019
James Bowling
Chief Financial Officer
128
Severn Trent Plc Annual Report and Accounts 2019
Independent Auditor’s report to the members
of Severn Trent Plc
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Strategic report
Governance
Group financial statements
Company financial statements
Other information
Report on the audit of the financial statements
Opinion
In our opinion:
• the financial statements of Severn Trent Plc (the ‘parent company’) and its subsidiaries (the ‘Group’) give a true and fair view of the state of the
Group’s and of the parent company’s affairs as at 31 March 2019 and of the Group’s profit for the year then ended;
• the Group financial statements have been properly prepared in accordance with International Financial Reporting Standards (IFRSs) as
adopted by the European Union;
• the parent company financial statements have been properly prepared in accordance with United Kingdom Generally Accepted Accounting
Practice, including Financial Reporting Standard 101 Reduced Disclosure Framework; and
• the financial statements have been prepared in accordance with the requirements of the Companies Act 2006 and, as regards the Group
financial statements, Article 4 of the IAS Regulation.
We have audited the financial statements which comprise:
• the consolidated income statement;
• the consolidated and parent company statement of comprehensive income;
• the consolidated and parent company balance sheets;
• the consolidated and parent company statements of changes in equity;
• the consolidated cash flow statement; and
• the related notes to the consolidated financial statements 1 to 46 and the related notes to the parent company financial statements 1 to 18.
The financial reporting framework that has been applied in the preparation of the Group financial statements is applicable law and IFRSs as
adopted by the European Union. The financial reporting framework that has been applied in the preparation of the parent company financial
statements is applicable law and United Kingdom Accounting Standards, including FRS 101 Reduced Disclosure Framework (United Kingdom
Generally Accepted Accounting Practice).
Basis for opinion
We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under
those standards are further described in the Auditor’s responsibilities for the audit of the financial statements section of our report.
We are independent of the Group and the parent company in accordance with the ethical requirements that are relevant to our audit of the
financial statements in the UK, including the Financial Reporting Council’s (the FRCs’) Ethical Standard as applied to listed public interest
entities, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We confirm that the non-audit services
prohibited by the FRC’s Ethical Standard were not provided to the Group or the parent company.
We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.
Summary of our audit approach
Key audit matters
The key audit matters that we identified in the current year were:
• valuation of the provision for trade receivables in Severn Trent Water Limited;
• valuation of the Group’s retirement benefit obligation; and
• classification and valuation of capital expenditure in Severn Trent Water Limited.
Within this report, any new key audit matters are identified with
as the prior year identified with
.
and any key audit matters which are the same
Materiality
Scoping
Significant changes
in our approach
The materiality that we used for the Group financial statements was £18 million which was determined on the
basis of profit before tax, gains/losses on financial instruments and exceptional items.
Our audit scoping has resulted in over 95% of the Group’s net operating assets and profit before tax being subject
to audit testing.
In the year ended 31 March 2018, we reported the “accuracy of wholesale revenue for non-household customers
in the new water market” as a key audit matter. As the year ended 31 March 2019 represents the second year
of the operation of this market, and processes and controls are embedded within the business, we no longer
consider this to be a reportable key audit matter.
Conclusions relating to going concern, principal risks and viability statement
Going concern
We have reviewed the Directors’ statement in note 2 a) to the financial statements about whether they considered it appropriate to adopt the going
concern basis of accounting in preparing them and their identification of any material uncertainties to the Group’s and the Company’s ability to
continue to do so over a period of at least 12 months from the date of approval of the financial statements.
We considered as part of our risk assessment the nature of the Group, its business model and related risks including where relevant the impact
of Brexit, the requirements of the applicable financial reporting framework and the system of internal control. We evaluated the Directors’
assessment of the Group’s ability to continue as a going concern, including challenging the underlying data and key assumptions used to make
the assessment, and evaluated the Directors’ plans for future actions in relation to their going concern assessment.
We are required to state whether we have anything material to add or draw attention to in relation to that statement required by Listing Rule
9.8.6R(3) and report if the statement is materially inconsistent with our knowledge obtained in the audit.
We confirm that we have nothing material to report, add or draw attention to in respect of these matters.
Severn Trent Plc Annual Report and Accounts 2019
129
Group financial statements
Independent Auditor’s report to the members
of Severn Trent Plc continued
Principal risks and viability statement
Based solely on reading the Directors’ statements and considering whether they were consistent with the knowledge we obtained in the course of
the audit, including the knowledge obtained in the evaluation of the Directors’ assessment of the Group’s and the Company’s ability to continue as
a going concern, we are required to state whether we have anything material to add or draw attention to in relation to:
• the disclosures on pages 56 to 61 that describe the principal risks and explain how they are being managed or mitigated;
• the Directors’ confirmation on page 56 that they have carried out a robust assessment of the principal risks facing the Group, including those
that would threaten its business model, future performance, solvency or liquidity; or
• the Directors’ explanation on pages 62 and 63 as to how they have assessed the prospects of the Group, over what period they have done so
and why they consider that period to be appropriate, and their statement as to whether they have a reasonable expectation that the Group will
be able to continue in operation and meet its liabilities as they fall due over the period of their assessment, including any related disclosures
drawing attention to any necessary qualifications or assumptions.
We are also required to report whether the Directors’ statement relating to the prospects of the Group required by Listing Rule 9.8.6R(3) is
materially inconsistent with our knowledge obtained in the audit.
We confirm that we have nothing material to report, add or draw attention to in respect of these matters.
Key audit matters
Key audit matters are those matters that, in our professional judgment, were of most significance in our audit of the financial statements of the
current period and include the most significant assessed risks of material misstatement (whether or not due to fraud) that we identified. These
matters included those which had the greatest effect on: the overall audit strategy, the allocation of resources in the audit; and directing the
efforts of the engagement team.
These matters were addressed in the context of our audit of the financial statements as a whole, and in forming our opinion thereon, and we do
not provide a separate opinion on these matters.
Valuation of the provision for trade receivables in Severn Trent Water Limited
Key audit matter
description
A portion of household customers do not or cannot pay their bills which results in the need for provisions to be made
for non-payment of the customer balance. Management makes estimates regarding the expected future loss rate when
calculating the bad debt provision.
The provision for trade receivables as at 31 March 2019 was £115.2 million (31 March 2018: £124.5 million).
Changes have been made to the basis of estimation of the bad debt provision for the year ended 31 March 2019 as a
result of the adoption of IFRS 9 Financial Instruments. Provisions are made against Severn Trent Water Limited’s
trade receivables based on historical cash collection rates of debt now aged over seven years, which is considered by
management to be representative of collection risk on the whole population of household debtors. The key audit matter,
which is also a potential fraud risk, has been focused on the valuation of the household bad debt provision, specifically
cash collection reflected in the model for debt aged greater than seven years.
The Audit Committee also considered this as a significant issue as discussed in the Audit Committee report on page 88.
The provision for trade receivables is discussed in note 2 p) and 21 to the Group financial statements.
How the scope of our
audit responded to
the key audit matter
We have audited and critically reviewed the assumptions used in the calculation of the bad debt provision as follows:
• assessed the design and implementation of key management review controls over the bad debt provision model;
• assessed the allocation of cash collected on years seven to ten debt to ensure that it has not inappropriately been
allocated to this ageing bucket to reduce the overall provisioning rate;
• reviewed management’s assumptions applied to the provision for trade receivables and challenged whether they
reflect the lifetime expected credit loss applied to trade receivables, including a review of cash collection trends,
demographic and economic trends; and
• reconciled the debtor ageing for each debt category to source data.
Key observations
We are satisfied that the assumptions applied in assessing the overall bad debt provision are reasonable and we
consider changes to the basis of estimation of the bad debt provision to be appropriate.
Valuation of the Group’s retirement benefit obligation
Key audit matter
description
Valuation of retirement benefit obligations is an area involving significant estimation because the process is complex
and requires management (after taking advice from their actuarial advisers) to make a number of assumptions
concerning the discount rate, inflation rate, pension increases, and the longevity of current pensioners in order to
determine the value of the schemes’ liabilities. The key audit matter is focused on the valuation of the pension scheme
liabilities and the appropriateness of the actuarial assumptions that are used to calculate it, specifically with reference
to the discount rate.
The Group’s retirement benefit obligation as at 31 March 2019 is £452.9 million (31 March 2018: £519.8 million) as per
note 28 Retirement benefit schemes.
The Audit Committee also considered this as a significant issue as discussed in the Audit Committee report on page 89.
Management has included this as a key source of estimation uncertainty in note 4 to the Group financial statements.
How the scope of our
audit responded to
the key audit matter
We have challenged the assumptions applied by performing the following procedures:
• evaluated the design and implementation of management’s key control;
• with the support of our pension specialists within our audit team, we challenged the assumptions used in the
calculation of the pension scheme deficit as detailed in note 28 specifically challenging the discount rate with
reference to comparable market and other third party data; and
• assessed whether there had been any changes in the methodology to determine the assumptions since the prior year.
Key observations
We are satisfied that management’s assumptions in the valuation of the retirement benefit obligation are appropriate
with consistent valuation methodology to previous periods.
130
Severn Trent Plc Annual Report and Accounts 2019
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Group financial statements
Company financial statements
Other information
Classification and valuation of capital expenditure in Severn Trent Water Limited
Key audit matter
description
Severn Trent Water Limited has a substantial capital programme which has been agreed with the regulator (Ofwat)
and therefore incurs significant expenditure in relation to the development and maintenance of both infrastructure and
non-infrastructure assets.
Severn Trent Water Limited property, plant and equipment (“PPE”) external additions in the year were £838.2 million
(2018: £663.2 million) of the total additions of £861.4 million (2018: £691.2 million) disclosed in note 18.
As the classification of capital expenditure, operating expenditure and infrastructure renewals expenditure directly
affects the Group’s reported financial performance, we identified a key audit matter relating to an overstatement
of capital expenditure, whether caused by changing the Group’s capex implementation guidance and/or incorrect
application of this guidance. Due to the level of judgment involved, we have determined that there was a potential for
fraud through possible manipulation of this balance.
The Audit Committee also considered this a significant issue as discussed in the Audit Committee report on page 88.
Management has included this as a key source of estimation uncertainty in note 4 to the financial statements.
How the scope of our
audit responded to
the key audit matter
We performed the following procedures to respond to the key audit matter:
• reviewed Severn Trent Water Limited’s capitalisation policy and implementation guidance to understand any changes
in the current year and to determine compliance with the relevant accounting standards;
• evaluated the design and implementation and operating effectiveness of controls over the application of the policy to
expenditure incurred on projects within the Group’s capital programme during the year;
• tested whether there have been any changes in the application of the policy; and
• for a sample of capital projects, assessed the application of the capitalisation policy to the costs incurred by
reviewing the business cases and invoices and obtained further explanations and evidence for significant changes in
capital expenditure from budget.
Key observations
We are satisfied that the classification and valuation of assets capitalised in the year is appropriate.
Our application of materiality
We define materiality as the magnitude of misstatement in the financial statements that makes it probable that the economic decisions of a
reasonably knowledgeable person would be changed or influenced. We use materiality both in planning the scope of our audit work and in
evaluating the results of our work.
Based on our professional judgment, we determined materiality for the financial statements as a whole as follows:
Materiality
£18 million (2018: £18 million)
Group financial statements
Basis for determining
materiality
Rationale for the
benchmark applied
Approximately 4.8% (2018: approximately 5.6%) of profit before
tax, exceptional items and fair value movements in derivative
financial instruments. Whilst underlying profit has increased,
the business has not changed significantly and therefore
materiality has been retained at £18 million.
As in 2018, profit before tax, gains/losses on financial
instruments and exceptional items has been used in order
to focus on the Group’s underlying trading performance
consistent with the Group’s internal and external reporting.
Parent company financial statements
£16.2 million (2018: £16.2 million)
3.0% of net assets (2018: 3.0%) capped at 90% of
Group materiality.
The parent company does not trade or exist for
profit generating purposes so materiality has been
determined using net assets.
Profit before tax, exceptional items
and fair value movements in derivatives
£378.3 million
Group materiality £18.0 million
Component materiality range
£16.2 million to £0.03 million
Audit Committee reporting
threshold £0.75 million
We agreed with the Audit Committee that we would
report to the Committee all audit differences in excess
of £750,000 (2018: £750,000), as well as differences
below that threshold that, in our view, warranted
reporting on qualitative grounds. We also report to
the Audit Committee on disclosure matters that we
identified when assessing the overall presentation of
the financial statements.
Profit before tax, exceptional items and fair value movements in derivatives
An overview of the scope of our audit
Our Group audit was scoped by obtaining an understanding of the Group and its environment, including Group-wide controls, and assessing the
risks of material misstatement at the Group level.
Regulated Water and Waste Water is primarily comprised of Severn Trent Water Limited and Hafren Dyfrdwy Cyfyngedig which were subject to
a full scope audit using a materiality of £15 million and £0.6 million respectively (2018: £15 million and £0.4 million). We have audited a further
nine components using statutory materialities which range from £34,000 to £9 million (2018: ten components using statutory materialities which
ranged from £44,000 to £9 million). Audit work to respond to the risks of material misstatement was performed directly by the Group audit
engagement team.
This represents over 95% (2018: over 90%) of the Group’s net operating assets and profit before tax, gains/losses on financial instruments and
exceptional items.
Severn Trent Plc Annual Report and Accounts 2019
131
Group financial statements
Independent Auditor’s report to the members
of Severn Trent Plc continued
At the parent entity level we also tested the consolidation process and carried out analytical procedures to confirm our conclusion that there
were no significant risks of material misstatement of the aggregated financial information of the remaining components not subject to full scope
audit procedures.
Other information
The Directors are responsible for the other information. The other information comprises the information included in the annual report, other
than the financial statements and our Auditor’s report thereon.
Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we
do not express any form of assurance conclusion thereon.
In connection with our audit of the financial statements, our responsibility is to read the other information and, in doing so, consider whether
the other information is materially inconsistent with the financial statements or our knowledge obtained in the audit or otherwise appears to be
materially misstated.
If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether there is a material
misstatement in the financial statements or a material misstatement of the other information. If, based on the work we have performed, we
conclude that there is a material misstatement of this other information, we are required to report that fact.
In this context, matters that we are specifically required to report to you as uncorrected material misstatements of the other information include
where we conclude that:
• fair, balanced and understandable – the statement given by the Directors that they consider the annual report and financial statements taken
as a whole is fair, balanced and understandable and provides the information necessary for shareholders to assess the Group’s position and
performance, business model and strategy, is materially inconsistent with our knowledge obtained in the audit; or
• Audit Committee reporting – the section describing the work of the Audit Committee does not appropriately address matters communicated by
us to the Audit Committee; or
• Directors’ statement of compliance with the UK Corporate Governance Code – the parts of the Directors’ statement required under the
Listing Rules relating to the Company’s compliance with the UK Corporate Governance Code containing provisions specified for review by
the Auditor in accordance with Listing Rule 9.8.10R(2) do not properly disclose a departure from a relevant provision of the UK Corporate
Governance Code.
We have nothing to report in respect of these matters.
Responsibilities of Directors
As explained more fully in the Directors’ responsibilities statement, the Directors are responsible for the preparation of the financial statements
and for being satisfied that they give a true and fair view, and for such internal control as the Directors determine is necessary to enable the
preparation of financial statements that are free from material misstatement, whether due to fraud or error.
In preparing the financial statements, the Directors are responsible for assessing the Group’s and the parent company’s ability to continue as a
going concern, disclosing as applicable, matters related to going concern and using the going concern basis of accounting unless the Directors
either intend to liquidate the Group or the parent company or to cease operations, or have no realistic alternative but to do so.
Auditor’s responsibilities for the audit of the financial statements
Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement,
whether due to fraud or error, and to issue an Auditor’s report that includes our opinion. Reasonable assurance is a high level of assurance, but
is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements
can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the
economic decisions of users taken on the basis of these financial statements.
Details of the extent to which the audit was considered capable of detecting irregularities, including fraud are set out below.
A further description of our responsibilities for the audit of the financial statements is located on the FRC’s website at:
www.frc.org.uk/auditorsresponsibilities. This description forms part of our Auditor’s report.
Extent to which the audit was considered capable of detecting irregularities, including fraud
We identify and assess the risks of material misstatement of the financial statements, whether due to fraud or error, and then design and
perform audit procedures responsive to those risks, including obtaining audit evidence that is sufficient and appropriate to provide a basis for
our opinion.
Identifying and assessing potential risks related to irregularities
In identifying and assessing risks of material misstatement in respect of irregularities, including fraud and non-compliance with laws and
regulations, our procedures included the following:
• enquiring of management, internal audit and the Audit Committee, including obtaining and reviewing supporting documentation, concerning
the Group’s policies and procedures relating to:
– identifying, evaluating and complying with laws and regulations and whether they were aware of any instances of non-compliance;
– detecting and responding to the risks of fraud and whether they have knowledge of any actual, suspected or alleged fraud;
– the internal controls established to mitigate risks related to fraud or non-compliance with laws and regulations;
• discussing among the engagement team and involving relevant internal specialists, including tax, valuations, pensions, IT, and financial
instruments regarding how and where fraud might occur in the financial statements and any potential indicators of fraud. As part of this
discussion, we identified potential for fraud in the following areas: valuation of the provision for trade receivables in Severn Trent Water
Limited, classification and valuation of capital expenditure in Severn Trent Water Limited, and accuracy of wholesale revenue for wholesale
customers in the non-household retail market; and
• obtaining an understanding of the legal and regulatory framework that the Group operates in, focusing on those laws and regulations that had
a direct effect on the financial statements or that had a fundamental effect on the operations of the Group. The key laws and regulations we
considered in this context included the UK Companies Act, Listing Rules, pensions legislation and tax legislation.
132
Severn Trent Plc Annual Report and Accounts 2019
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Strategic report
Governance
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Audit response to risks identified
As a result of performing the above, we identified valuation of the provision for trade receivables in Severn Trent Water Limited and, classification
and valuation of capital expenditure in Severn Trent Water Limited as key audit matters. The key audit matters section of our report explains the
matters in more detail and also describes the specific procedures we performed in response to those key audit matters.
Accuracy of wholesale revenue for wholesale customers in the non-household retail market has remained a significant risk due to fraud whilst
no longer being a key audit matter. In response to the risk identified, we have:
• evaluated the design and implementation of key management controls around the accuracy of the wholesale revenue for wholesale customers
in the non-household market;
• performed an analytical review of total wholesale revenue by calculating an expectation based on prior year revenue, adjusted for tariff changes;
• completed substantive testing of the consumption uplift model in order to obtain assurance over the accuracy and completeness of the MOSL
data populated within the model; and
• challenged whether the refinements to the model, including removing the adjustment relating to large and intermediate customers,
are appropriate.
In addition to the above, our procedures to respond to risks identified included the following:
• reviewing the financial statement disclosures and testing to supporting documentation to assess compliance with relevant laws and
regulations discussed above;
• enquiring of management, the Audit Committee and in-house legal counsel concerning actual and potential litigation and claims;
• performing analytical procedures to identify any unusual or unexpected relationships that may indicate risks of material misstatement due to fraud;
• reading minutes of meetings of those charged with governance, reviewing internal audit reports and reviewing correspondence with
regulatory authorities; and
• in addressing the risk of fraud through management override of controls, testing the appropriateness of journal entries and other adjustments;
assessing whether the judgments made in making accounting estimates are indicative of a potential bias; and evaluating the business rationale
of any significant transactions that are unusual or outside the normal course of business.
We also communicated relevant identified laws and regulations and potential fraud risks to all engagement team members including internal
specialists, and remained alert to any indications of fraud or non-compliance with laws and regulations throughout the audit.
Report on other legal and regulatory requirements
Opinions on other matters prescribed by the Companies Act 2006
In our opinion the part of the Directors’ remuneration report to be audited has been properly prepared in accordance with the Companies Act 2006.
In our opinion, based on the work undertaken in the course of the audit:
• the information given in the Strategic report and the Directors’ report for the financial year for which the financial statements are prepared is
consistent with the financial statements; and
• the Strategic report and the Directors’ report have been prepared in accordance with applicable legal requirements.
In the light of the knowledge and understanding of the Group and of the parent company and their environment obtained in the course of the
audit, we have not identified any material misstatements in the Strategic report or the Directors’ report.
Matters on which we are required to report by exception
Adequacy of explanations received and accounting records
Under the Companies Act 2006 we are required to report to you if, in our opinion:
• we have not received all the information and explanations we require for our audit; or
• adequate accounting records have not been kept by the parent company, or returns adequate for our audit have not been received from
branches not visited by us; or
• the parent company financial statements are not in agreement with the accounting records and returns.
We have nothing to report in respect of these matters.
Directors’ remuneration
Under the Companies Act 2006 we are also required to report if in our opinion certain disclosures of Directors’ remuneration have not been made
or the part of the Directors’ remuneration report to be audited is not in agreement with the accounting records and returns.
We have nothing to report in respect of these matters.
Other matters
Auditor tenure
Following the recommendation of the Audit Committee, we were appointed by the Company at its Annual General Meeting on 26 July 2005 to
audit the financial statements for the year ending 31 March 2006 and subsequent financial periods. The period of total uninterrupted engagement
including previous renewals and reappointments of the firm is 14 years, covering the years ending 31 March 2006 to 31 March 2019.
Consistency of the audit report with the additional report to the Audit Committee
Our audit opinion is consistent with the additional report to the Audit Committee we are required to provide in accordance with ISAs (UK).
Use of our report
This report is made solely to the Company’s members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit
work has been undertaken so that we might state to the Company’s members those matters we are required to state to them in an Auditor’s
report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the
Company and the Company’s members as a body, for our audit work, for this report, or for the opinions we have formed.
Kari Hale, ACA (Senior statutory auditor)
For and on behalf of Deloitte LLP
Statutory Auditor
London, United Kingdom
20 May 2019
Severn Trent Plc Annual Report and Accounts 2019
133
Group financial statements
Consolidated income statement
For the year ended 31 March 2019
Turnover
Other income
Operating costs before charge for bad and doubtful debts, amortisation of acquired intangible
assets and exceptional items
Charge for bad and doubtful debts
Operating costs before amortisation of acquired intangible assets and exceptional items
Amortisation of acquired intangible assets
Exceptional items
Total operating costs
Profit before interest, tax, amortisation of acquired intangible assets and exceptional items
Amortisation of acquired intangible assets
Exceptional items
Profit before interest and tax
Finance income
Finance costs
Net finance costs
Net gains/(losses) on financial instruments
Share of net (loss)/profit of joint ventures accounted for using the equity method
Profit on ordinary activities before taxation
Current tax
Deferred tax
Taxation on profit on ordinary activities
Profit for the year from continuing operations
Profit for the year from discontinued operations
Profit for the year
Earnings per share (pence)
From continuing operations
Basic
Diluted
From continuing and discontinued operations
Basic
Diluted
Note
5,6
2019
£m
1,767.4
19.9
2018
(restated
see note 2 a)
£m
1,696.4
3.9
(1,188.1)
(25.6)
(1,213.7)
(0.7)
(9.6)
(1,224.0)
573.6
(0.7)
(9.6)
563.3
68.9
(263.1)
(194.2)
16.0
(0.4)
384.7
(31.8)
(37.6)
(69.4)
315.3
–
315.3
(1,134.7)
(25.8)
(1,160.5)
–
(12.6)
(1,173.1)
539.8
–
(12.6)
527.2
67.7
(287.2)
(219.5)
(6.7)
0.2
301.2
(32.9)
(28.7)
(61.6)
239.6
13.2
252.8
8
8
10
11
12
19
13
13
13
Note
15
15
15
15
2019
2018
(restated)
133.4
133.2
133.4
133.2
101.8
101.5
107.4
107.1
134
Severn Trent Plc Annual Report and Accounts 2019
Consolidated statement of comprehensive income
For the year ended 31 March 2019
Profit for the year
Other comprehensive income/(loss)
Items that will not be reclassified to the income statement:
Net actuarial gains
Tax on net actuarial gains
Items that may be reclassified to the income statement:
(Losses)/gains on cash flow hedges
Deferred tax on losses/gains on cash flow hedges
Amounts on cash flow hedges transferred to the income statement
Deferred tax on transfer to the income statement
Exchange movement on translation of overseas results and net assets
Cumulative exchange gains taken to the income statement
Other comprehensive income for the year
Total comprehensive income for the year
>
Strategic report
Governance
Group financial statements
Company financial statements
Other information
2019
£m
315.3
2018
(restated
see note 2 a)
£m
252.8
57.9
(9.8)
48.1
(8.6)
1.5
8.2
(1.3)
–
–
(0.2)
47.9
363.2
29.1
(7.6)
21.5
5.8
(1.0)
8.2
(1.4)
(1.6)
(29.8)
(19.8)
1.7
254.5
Severn Trent Plc Annual Report and Accounts 2019
135
Group financial statements
Consolidated statement of changes in equity
For the year ended 31 March 2019
As at 1 April 2017 as previously reported
Restatement
As at 1 April 2017 restated
Profit for the year
Gains on cash flow hedges
Deferred tax on gains on cash flow hedges
Amounts on cash flow hedges transferred to the income statement
Deferred tax on transfer to the income statement
Exchange movement on translation of overseas results and
net assets
Cumulative exchange gains transferred to income statement
Net actuarial gains
Tax on net actuarial gains
Transfer between reserves
Total comprehensive income/(loss) for the year
Share options and LTIPs
– proceeds from shares issued
– value of employees’ services
Current tax on share based payments
Deferred tax on share based payments
Dividends paid
As at 31 March 2018 restated
As at 1 April 2018 as previously reported
Restatement (see note 2 a)
As at 1 April 2018 restated
Profit for the year
Losses on cash flow hedges
Deferred tax on losses on cash flow hedges
Amounts on cash flow hedges transferred to the income statement
Deferred tax on transfer to the income statement
Net actuarial gains
Tax on net actuarial gains
Total comprehensive income/(loss) for the year
Share options and LTIPs
– proceeds from shares issued
– value of employees' services
– own shares purchased
Current tax on share based payments
Dividends paid
As at 31 March 2019
Equity attributable to owners of the company
Share
capital
£m
234.7
–
234.7
–
–
–
–
–
–
–
–
–
–
–
0.4
–
–
–
–
235.1
235.1
–
235.1
–
–
–
–
–
–
–
–
0.8
–
–
–
–
235.9
Share
premium
£m
112.5
–
112.5
–
–
–
–
–
Other
reserves
£m
121.8
–
121.8
–
5.8
(1.0)
8.2
(1.4)
Retained
earnings
£m
454.3
4.1
458.4
252.8
–
–
–
–
–
–
–
–
–
–
5.2
–
–
–
–
117.7
117.7
–
117.7
–
–
–
–
–
–
–
–
10.3
–
–
–
–
128.0
(1.6)
(29.8)
–
–
(9.0)
(28.8)
–
–
–
–
–
93.0
93.0
–
93.0
–
(8.6)
1.5
8.2
(1.3)
–
–
(0.2)
–
–
–
–
–
92.8
–
–
29.1
(7.6)
9.0
283.3
–
6.9
0.8
(1.3)
(197.0)
551.1
547.9
3.2
551.1
315.3
–
–
–
–
57.9
(12.2)
361.0
–
8.1
(1.1)
0.2
(211.9)
707.4
Total
£m
923.3
4.1
927.4
252.8
5.8
(1.0)
8.2
(1.4)
(1.6)
(29.8)
29.1
(7.6)
–
254.5
5.6
6.9
0.8
(1.3)
(197.0)
996.9
993.7
3.2
996.9
315.3
(8.6)
1.5
8.2
(1.3)
57.9
(12.2)
360.8
11.1
8.1
(1.1)
0.2
(211.9)
1,164.1
136
Severn Trent Plc Annual Report and Accounts 2019
Consolidated balance sheet
At 31 March 2019
Non-current assets
Goodwill
Other intangible assets
Property, plant and equipment
Investments in joint ventures
Derivative financial instruments
Trade and other receivables
Retirement benefit surplus
Current assets
Inventory
Trade and other receivables
Derivative financial instruments
Cash and cash equivalents
Current liabilities
Borrowings
Trade and other payables
Current tax payable
Provisions for liabilities
Net-current liabilities
Non-current liabilities
Borrowings
Derivative financial instruments
Trade and other payables
Deferred tax
Retirement benefit obligations
Provisions for liabilities
Net assets
Equity
Called up share capital
Share premium account
Other reserves
Retained earnings
Total equity
Signed on behalf of the Board who approved the accounts on 20 May 2019.
Andrew Duff
Chairman
James Bowling
Chief Financial Officer
Company Number 02366619
>
Strategic report
Governance
Group financial statements
Company financial statements
Other information
2019
Note
£m
2018
(restated
see note 2 a)
£m
16
17
18
19
20
21
28
21
20
22
23
26
29
23
25
26
27
28
29
30
31
32
90.9
124.2
9,085.6
37.0
68.4
204.0
18.6
9,628.7
20.8
513.5
0.1
41.0
575.4
(197.0)
(496.7)
(9.3)
(32.2)
(735.2)
(159.8)
(5,857.2)
(126.5)
(1,082.9)
(747.5)
(471.5)
(19.2)
(8,304.8)
1,164.1
235.9
128.0
92.8
707.4
1,164.1
62.2
88.4
8,471.9
37.6
36.0
185.3
18.2
8,899.6
18.5
456.4
0.2
51.1
526.2
(308.7)
(462.6)
(8.6)
(40.6)
(820.5)
(294.3)
(5,259.1)
(116.0)
(1,009.4)
(675.2)
(538.0)
(10.7)
(7,608.4)
996.9
235.1
117.7
93.0
551.1
996.9
Severn Trent Plc Annual Report and Accounts 2019
137
Group financial statements
Consolidated cash flow statement
For the year ended 31 March 2019
Cash generated from operations
Tax received
Tax paid
Net cash generated from operating activities
Cash flows from investing activities
Purchase of subsidiaries net of cash acquired
Investments in associates and joint ventures
Purchases of property, plant and equipment
Purchases of intangible assets and goodwill
Contributions and grants received
Proceeds on disposal of subsidiaries net of cash disposed
Proceeds on disposal of property, plant and equipment
Net loans advanced to joint ventures and associates
Interest received
Net cash from investing activities
Cash flow from financing activities
Interest paid
Interest element of finance lease payments
Dividends paid to shareholders of the parent
Repayments of borrowings
Repayments of obligations under finance leases
New loans raised
Issues of shares
Swap termination payment
Purchase of own shares
Net cash flow from financing activities
Net movement in cash and cash equivalents
Net cash and cash equivalents at the beginning of the year
Effect of foreign exchange rates
Net cash and cash equivalents at end of year
Cash and cash equivalents
Bank overdrafts
Short-term deposits
Note
40
40
40
38
39
22
2019
£m
826.3
–
(21.3)
805.0
(50.9)
(6.2)
(782.1)
(35.1)
46.5
–
1.4
–
0.8
(825.6)
(158.0)
(4.4)
(211.9)
(166.5)
(1.7)
554.2
11.1
–
(1.1)
21.7
1.1
38.5
–
39.6
41.0
(1.4)
–
39.6
2018
£m
773.3
8.0
(14.5)
766.8
(0.2)
–
(608.5)
(27.3)
36.8
25.1
8.0
(26.6)
6.4
(586.3)
(183.4)
(5.1)
(197.0)
(552.6)
(1.8)
789.2
5.6
(40.0)
–
(185.1)
(4.6)
44.6
(1.5)
38.5
34.7
(12.6)
16.4
38.5
138
Severn Trent Plc Annual Report and Accounts 2019
Notes to Group financial statements
For the year ended 31 March 2019
>
Strategic report
Governance
Group financial statements
Company financial statements
Other information
1. General information
The Severn Trent Group has a number of operations. These are
described in the segmental analysis in note 5.
Severn Trent Plc is a company incorporated and domiciled
in the United Kingdom. The address of its registered office
is shown on the back of the cover of the Annual Report
and Accounts.
Severn Trent Plc is listed on the London Stock Exchange.
2. Accounting policies
a) Basis of preparation
The financial statements for the Group and the parent company
have been prepared on the going concern basis (see Strategic
report on page 16) under the historical cost convention as
modified by the revaluation of certain financial assets and
liabilities at fair value.
(i) Consolidated financial statements
The consolidated financial statements have been prepared in
accordance with International Financial Reporting Standards
(‘IFRS’), International Accounting Standards (‘IAS’) and
IFRIC interpretations issued and effective and ratified by the
European Union as at 31 March 2019.
(ii) Parent company financial statements
The parent company financial statements have been prepared
in accordance with United Kingdom Accounting Standards and
comply with the Companies Act 2006. The Company meets
the definition of a qualifying entity as defined in FRS 100
‘Application of Financial Reporting Requirements’, accordingly
the Company has elected to apply FRS 101 ‘Reduced
Disclosure Framework’.
Therefore, the recognition and measurement requirements
of EU-adopted IFRS have been applied, with amendments
where necessary in order to comply with Companies Act 2006
and The Large and Medium-sized Companies and Groups
(Accounts and Reports) Regulations 2008 (SI 2008/410) as
the parent company financial statements are Companies Act
2006 accounts.
The key accounting policies for the Group and the parent
company are set out below and have been applied consistently
except where indicated. Where policies are specific to the
Group or to the Company this is set out in the relevant policy.
(iii) Changes in accounting policies – IFRS 9 and IFRS 15
In the current financial year the Group has adopted IFRS 9
Financial Instruments and IFRS 15 Revenue from Contracts
with Customers.
The adoption of IFRS 9 has not resulted in any significant
changes to the Group’s existing accounting practices for
financial instruments.
IFRS 9 affects the Group’s measurement and disclosure
of financial instruments with effect from 1 April 2018.
The classification of its financial assets and liabilities has not
changed significantly as a result of the adoption of IFRS 9.
The Group has not retrospectively applied the hedge accounting
criteria of IFRS 9 to hedging relationships established
under IAS 39 accounting. Existing hedges that qualify for
hedge accounting under IAS 39 continue to qualify for hedge
accounting under IFRS 9. For new hedges established following
adoption of IFRS 9 the Group will determine on a case-by-
case basis whether to apply the hedge accounting provisions
of IFRS 9.
Provisions against trade receivables were calculated under
the previous accounting policy using historical collection
information and losses expected as a result of future events
were not recognised. Under IFRS 9 the Group recognises
a provision for the lifetime expected credit losses for trade
receivables. The bad debt charge or provision is not materially
different as a result.
The Group has elected to restate comparative information for
prior periods upon adoption of IFRS 15.
The core principle of IFRS 15 is that an entity should recognise
revenue from the transfer of promised goods or services to
customers in an amount that reflects the consideration the
entity expects to be entitled to in exchange for those goods and
services. The impact of the adoption of IFRS 15 on the Group’s
segments is set out below.
As permitted by FRS 101, the parent company has taken
advantage of the disclosure exemptions available under
that standard in relation to statement of cash flows, share
based payment, financial instruments, capital management,
presentation of comparative information in respect of
certain assets, standards not yet effective and related party
transactions. Where required, equivalent disclosures are given
in the consolidated financial statements.
Regulated Water and Waste Water
There was no change to the recognition of revenue from
charges for water or waste water services. The policy for
recognition of charges for water and waste water services is
set out in note 2 c). The performance obligations are satisfied
by the provision of water and waste water services and this
was also the basis for recognising revenue under the previous
accounting standard.
As permitted by Section 408 of the Companies Act 2006, no
profit or loss account or cash flow statement is presented for
the parent company. The profit for the year is disclosed in the
statement of comprehensive income, the statement of changes
in equity and the balance sheet.
Severn Trent Plc is a partner in Severn Trent Limited
Partnership and Severn Trent 2017 Limited Partnership
(‘the partnerships’), which are registered in Scotland. As the
partnerships are included in the consolidated accounts,
the parent company has taken advantage of the exemption
conferred by Regulation 7 of The Partnership (Accounts)
Regulations 2008 from the requirements of Regulations 4 to 6.
There was no change to the recognition of contributions from
developers. The policy for recognition of contributions from
developers is set out in note 2 k). The performance obligations
for this income are satisfied through the ongoing supply of
water and waste water services to the relevant property and
this was also the basis for recognising revenue under the
previous accounting standard.
Severn Trent Plc Annual Report and Accounts 2019
139
Group financial statements
Notes to Group financial statements continued
For the year ended 31 March 2019
2. Accounting policies continued
a) Basis of preparation continued
(iii) Changes in accounting policies – IFRS 9 and IFRS 15
continued
Business Services
The Operating Services business operates under a series of
bespoke contracts with specific performance obligations.
The Group applied the methodology set out in IFRS 15 to each of
these contracts in order to identify differences from the previous
accounting policy. The most significant differences arose in
relation to the Group’s contract to provide water and waste water
services to the Ministry of Defence (MOD). The Group acts as the
service provider under the MOD Project Aquatrine Package C – a
25 year contract spanning 1,295 sites across England covering
the eastern sea border and from Lancashire in the North West to
West Sussex on the South coast.
Under this contract the Group maintains and upgrades the MOD
infrastructure assets and provides operating services for water
and waste water. Both the operating services and maintenance
and upgrade services are charged under a volumetric tariff,
along with standing charges, which are adjusted with inflation
as agreed in the contract.
Consolidated income statement (extract)
Year ended 31 March 2018
Under IFRS 15, the expected revenue over the life of the
contract is allocated to the performance obligations based on
an expected margin for each performance obligation over the
life of the contract under the following headings:
• operating and maintaining the MOD infrastructure assets;
• upgrading the MOD infrastructure assets;
• administrating the services received from statutory water
and sewerage undertakers; and
• administrating billing services of the MOD’s commercial and
Non Base Dependent customers.
Revenue is recognised in line with the delivery of each
performance obligation. The expected whole-life revenues and
costs on the contract are updated regularly. Any changes to
revenue relating to performance obligations already delivered
are recognised in the period in which they are identified.
The previous accounting policy for this contract was to recognise
revenue billed under the volumetric tariff at the point of billing.
The expected costs for the upgrade services were recognised on
a straight line basis, before adjusting for expected inflation, over
the life of the contract. The resulting asset was recognised as a
financial asset in accordance with IFRIC 12.
The tables below show the effect of the IFRS 15 adoption on the
income statement, balance sheet and earnings per share for
the year ended 31 March 2018.
Turnover
Operating costs
Profit before interest and tax
Net finance costs, losses on financial instruments and results of joint ventures
Profit on ordinary activities before taxation
Taxation on profit on ordinary activities
Profit for the period from continuing operations
Earnings per share
Year ended 31 March 2018
Underlying earnings per share (see note 15)
Underlying basic earnings per share
Underlying diluted earnings per share
Earnings per share from continuing operations
Basic earnings per share
Diluted earnings per share
Earnings per share from continuing and discontinued operations
Basic earnings per share
Diluted earnings per share
Consolidated balance sheet (extract)
As at 31 March 2018
Non-current trade and other receivables
Deferred tax
Retained earnings
140
As previously
reported
£m
1,694.1
(1,165.7)
528.4
(226.0)
302.4
(61.9)
240.5
IFRS 15
impact
£m
2.3
(3.5)
(1.2)
–
(1.2)
0.3
(0.9)
Restated
£m
1,696.4
(1,169.2)
527.2
(226.0)
301.2
(61.6)
239.6
As previously
reported
pence
IFRS 15
impact
pence
Restated
pence
121.0
120.6
102.2
101.9
107.8
107.5
(0.5)
(0.5)
(0.4)
(0.4)
(0.4)
(0.4)
120.5
120.1
101.8
101.5
107.4
107.1
As
previously
reported
£m
181.3
(674.4)
547.9
IFRS 15
impact
£m
4.0
(0.8)
3.2
Restated
£m
185.3
(675.2)
551.1
Severn Trent Plc Annual Report and Accounts 2019
>
Strategic report
Governance
Group financial statements
Company financial statements
Other information
2. Accounting policies continued
b) Basis of consolidation
The consolidated financial statements include the results
of Severn Trent Plc and its subsidiaries and joint ventures.
Results are included from the date of acquisition or
incorporation and are excluded from the date of disposal.
Subsidiaries are consolidated where the Group has the power
to control a subsidiary.
Joint venture undertakings are accounted for on an equity
basis where the Group exercised joint control under a
contractual arrangement.
Non-controlling interests in the net assets of subsidiaries are
identified separately from the Group’s equity. Non-controlling
interests consist of the amount of those interests at the date
of the original business combination and the non-controlling
interests’ share of changes in equity since that date.
Transactions between the Company and its subsidiaries have
been eliminated on consolidation and are not included within
the Group financial statements.
Foreign currency denominated assets and liabilities of the
Company and its subsidiary undertakings are translated into
the relevant functional currency at the rates of exchange ruling
at the year end. Any exchange differences so arising are dealt
with through the income statement.
Foreign currency transactions arising during the year
are translated into sterling at the rate of exchange ruling
on the date of the transaction. All gains and losses on
exchange arising during the year are dealt with through the
income statement.
c) Revenue recognition
Revenue includes turnover and interest income.
Turnover represents the fair value of consideration receivable,
excluding value added tax, trade discounts and inter-company
sales, in the ordinary course of business for goods and
services provided.
Turnover is not recognised until the service has been provided
to the customer or the goods to which the sale relates have
either been despatched to the customer or, where they are held
on the customer’s behalf, title has passed to the customer and
it is probable that it will be received.
Water and waste water revenue is recognised when the service
is provided and includes an estimate of the amount of mains
water and waste water charges unbilled at the year end.
The accrual is estimated using a defined methodology based
upon a measure of unbilled water consumed by tariff, which is
calculated from historical billing information.
Operating services revenue is recognised in line with the
delivery of each performance obligation. Further details
of the performance obligations are detailed in note 2 a(iii).
The expected turnover over the life of a contract is allocated
to each performance obligation based on the expected margin
for each obligation. Any changes to the revenue relating to
performance obligations already delivered are recognised in
the period in which they are identified. Differences between
amounts recognised as revenue and amounts billed are
recognised as contract assets or liabilities.
Renewable energy revenue includes sales of electricity and gas
and the related green energy incentives. Revenue from energy
sales is recognised when the electricity or gas is delivered to
the national grid. Green energy incentives are recognised when
the Group becomes entitled to them.
Interest income is accrued on a time basis by reference
to the principal outstanding and at the effective interest
rate applicable.
d) Exceptional items
Exceptional items are income or expenditure, which individually
or, if of a similar type, in aggregate should, in the opinion of
the Directors, be disclosed by virtue of their size or nature if
the financial statements are to give a true and fair view. In this
context, materiality is assessed at the segment level.
e) Taxation
Current tax payable is based on taxable profit for the year
and is calculated using tax rates that have been enacted or
substantively enacted by the balance sheet date.
Deferred taxation is provided in full on taxable temporary
differences between the tax bases of assets and liabilities
and their carrying amounts in the financial statements.
Deferred taxation is measured on a non-discounted basis using
the tax rates and laws that have been enacted or substantively
enacted by the balance sheet date and are expected to apply
when the related deferred income tax asset is realised or the
deferred tax liability is settled.
Current and deferred tax are recognised in profit or loss,
except where they relate to items that are recognised in other
comprehensive income or directly in equity, in which case,
the current and deferred tax are also recognised in other
comprehensive income or directly in equity, respectively.
Where current tax or deferred tax arises from the initial
accounting for a business combination, the tax effect is
included in the accounting for the business combination.
A deferred tax asset is only recognised to the extent it is
probable that sufficient taxable profits will be available in the
future to utilise it.
Deferred tax assets and liabilities are offset when there is a
legally enforceable right to set off current tax assets against
current tax liabilities.
f) Goodwill
Goodwill represents the excess of the fair value of purchase
consideration over the fair value of the net assets acquired.
Goodwill arising on acquisition of subsidiaries is included
in intangible assets, whilst goodwill arising on acquisition
of associates or joint ventures is included in interests in
associates or joint ventures respectively. If an acquisition
gives rise to negative goodwill this is credited directly to the
income statement. Fair value adjustments based on provisional
estimates are amended within one year of the acquisition, if
required, with a corresponding adjustment to goodwill.
Goodwill arising on all acquisitions prior to 1 April 1998 was
written off to reserves under UK GAAP and remains eliminated
against reserves. Following the disposal of the US Operating
Services business on 30 June 2017, all acquisitions prior to
1 April 1998 that were included in goodwill have now been sold.
Purchased goodwill arising on acquisitions of subsidiaries after
31 March 1998 is treated as an intangible fixed asset.
Severn Trent Plc Annual Report and Accounts 2019
141
Group financial statements
Notes to Group financial statements continued
For the year ended 31 March 2019
2. Accounting policies continued
f) Goodwill continued
Goodwill and indefinite life intangibles are tested for
impairment in accordance with the policy set out in note 2 l)
below and carried at cost less accumulated impairment losses.
Goodwill is allocated to the cash-generating unit that derives
benefit from the goodwill for impairment testing purposes.
Where goodwill forms part of a cash-generating unit and all
or part of that unit is disposed of, the associated goodwill
is included in the carrying amount of that operation when
determining the gain or loss on disposal of the operation.
g) Other intangible non-current assets
Intangible assets acquired separately are capitalised at cost.
Following initial recognition, finite life intangible assets are
amortised on a straight-line basis over their estimated useful
economic lives as follows:
Software
Other intangible assets
Years
3 – 10
15
Amortisation charged on intangible assets is taken to the
income statement through operating costs.
Finite life intangible assets are reviewed for impairment where
indicators of impairment exist (see 2 l) below).
Intangible assets with indefinite useful lives are carried
at cost less accumulated impairment losses. Such assets
are reviewed for impairment at least annually and where
indications of impairment exist.
Development expenditure is capitalised as an intangible asset
and written off over its expected useful economic life where the
following criteria are met:
• it is technically feasible to create and make the asset
available for use or sale;
• there are adequate resources available to complete the
development and to use or sell the asset;
• there is the intention and ability to use or sell the asset;
• it is probable that the asset created will generate future
economic benefits; and
• the development costs can be measured reliably.
Research expenditure is expensed when it is incurred.
h) Pre-contract costs
Incremental costs incurred in obtaining contracts with
customers are recognised as a prepayment and written off to
the income statement over the life of the contract where it is
expected that the costs will be recovered.
All other costs of obtaining contracts are written off to the
income statement as incurred.
i) Property, plant and equipment
Property, plant and equipment is held at cost (or at deemed
cost for infrastructure assets on transition to IFRS) less
accumulated depreciation and impairment. Expenditure on
property, plant and equipment relating to research and
development projects is capitalised and depreciated over the
expected useful life of those assets.
The costs of like-for-like replacement of infrastructure
components are recognised in the income statement as
they arise. Expenditure which results in enhancements
to the operating capability of the infrastructure networks
is capitalised.
Where items of property, plant and equipment are transferred
to the Group from customers or developers, the fair value of the
asset transferred is recognised in the balance sheet. Fair value
is determined based on estimated depreciated replacement
cost. Where the transfer is in exchange for connection to the
network and there is no further obligation, the corresponding
credit is recognised immediately in turnover. Where the
transfer is considered to be linked to the provision of ongoing
services the corresponding credit is recorded in deferred
income and released to operating costs over the expected
useful lives of the related assets.
Where assets take a substantial period of time to get ready for
their intended use, the borrowing costs directly attributable to
the acquisition, construction or production of these assets are
added to their cost.
Property, plant and equipment is depreciated, using the
straight-line method, to its estimated residual value over its
estimated useful life, with the exception of freehold land which
is not depreciated. Assets in the course of construction are not
depreciated until commissioned.
The estimated useful lives are:
Infrastructure assets
Impounding reservoirs
Raw water aqueducts
Mains
Sewers
Other assets
Buildings
Fixed plant and equipment
Vehicles and mobile plant
Years
250
250
80 – 150
150 – 200
30 – 80
20 – 40
2–15
j) Leased assets
Leases where the Group obtains assets that transfer
substantially all the risks and rewards of ownership to
the Group are treated as finance leases. The lower of the
fair value of the leased asset or the present value of the
minimum lease payments is capitalised as an asset with a
corresponding liability representing the obligation to the
lessor. Lease payments are treated as consisting of a capital
element and a finance charge; the capital element reduces
the obligation to the lessor and the finance charge is written
off to the income statement at a constant rate over the period
of the lease in proportion to the capital amount outstanding.
Depreciation is charged over the shorter of the estimated
useful life and the lease period.
Leases where substantially all the risks and rewards of
ownership remain with the lessor are classified as operating
leases. Rental costs arising under operating leases are
expensed on a straight line basis over the term of the lease.
Leases of land are normally treated as operating leases, unless
ownership is transferred to the Group at the end of the lease.
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2. Accounting policies continued
k) Grants and contributions
Grants and contributions received in respect of non-current
assets, including certain charges made as a result of new
connections to the water and sewerage networks, are treated
as deferred income and released to operating costs over the
useful economic life of those non-current assets.
Grants and contributions, which are given in compensation
for expenses incurred with no future related costs, are
recognised in operating costs in the period that they
become receivable.
l) Impairment of non-current assets
If the recoverable amount of goodwill, an item of property, plant
and equipment, or any other non-current asset is estimated
to be less than its carrying amount, the carrying amount of
the asset is reduced to its recoverable amount. Where the
asset does not generate cash flows that are independent from
other assets, the Group estimates the recoverable amount
of the cash-generating unit to which the asset belongs.
Recoverable amount is the higher of fair value less costs to sell
or estimated value in use at the date the impairment review
is undertaken. Fair value less costs to sell represents the
amount obtainable from the sale of the asset in an arm’s length
transaction between knowledgeable and willing third parties,
less costs of disposal. Value in use represents the present
value of future cash flows expected to be derived from a
cash-generating unit, discounted using a pre-tax discount
rate that reflects current market assessments of the cost of
capital of the cash-generating unit or asset.
The discount rate used is based on the Group’s cost of capital
adjusted for the risk profiles of individual businesses.
Goodwill is tested for impairment annually. Impairment reviews
are also carried out if there is an indication that an impairment
may have occurred, or, where otherwise required, to ensure
that non-current assets are not carried above their estimated
recoverable amounts.
Impairments are recognised in the income statement.
m) Parent company investments
The parent company recognises investments in subsidiary
undertakings at historical cost.
n) Inventory
Inventory is stated at the lower of cost and net realisable value.
For properties held for resale, the cost includes the cost of
acquiring and developing the sites.
Net realisable value is the estimated selling price less all
estimated costs of completion and costs to be incurred in
selling and distribution.
o) Loans receivable
Loans receivable are measured at fair value on initial
recognition, less issue fee income received. After initial
recognition, loans receivable are subsequently measured
at amortised cost using the effective interest rate method
whereby interest and issue fee income are credited to
the income statement and added to the carrying value of
loans receivable at a constant rate in proportion to the loan
amount outstanding.
p) Trade receivables and accrued income
Trade receivables and accrued income are measured at fair
value on initial recognition. If there is objective evidence that
the asset is impaired, it is written down to its recoverable
amount and the irrecoverable amount is recognised as an
expense in operating costs.
The Group applies the simplified approach permitted by
IFRS 9 for estimating expected credit losses on trade
receivables. For trade receivables that are assessed not to
be impaired individually, expected credit losses are estimated
based on the Group’s historical experience of trade receivable
write-offs.
q) Retirement benefits
(i) Defined benefit schemes
The difference between the value of defined benefit pension
scheme assets and defined benefit pension scheme liabilities
is recorded on the balance sheet as a retirement benefit asset
or obligation.
Defined benefit pension scheme assets are measured at
fair value using bid price for assets with quoted prices.
For scheme assets with no quoted price, the fair value is
derived by using quotations from independent third parties
or by using applicable valuation techniques at the end of each
reporting period. Defined benefit pension scheme liabilities are
measured at the balance sheet date by an independent actuary
using the projected unit method and discounted at the current
rate of return on high quality corporate bonds of equivalent
term and currency to the liability.
Service cost, representing the cost of employee service in
the year, is included in operating costs. Net finance cost is
calculated by applying the discount rate used for the scheme
liabilities to the net obligation.
Changes in the retirement benefit obligation that arise from:
• differences between the return on scheme assets and
interest income included in the income statement;
• actuarial gains and losses from experience adjustments; and
• changes in demographic or financial assumptions,
are classified as remeasurements, charged or credited to
other comprehensive income and recorded in the statement
of comprehensive income in the period in which they arise.
Severn Trent Plc Annual Report and Accounts 2019
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Group financial statements
Notes to Group financial statements continued
For the year ended 31 March 2019
2. Accounting policies continued
q) Retirement benefits continued
There is no contractual agreement, or stated policy, for
charging the net defined benefit cost to participating Group
companies. Therefore, the parent recognises a charge in the
income statement which is equal to the contributions payable
in the year. The net defined benefit cost for these schemes is
recognised by the sponsoring employers, Severn Trent Water
Limited and Hafren Dyfrdwy Cyfyngedig.
(ii) Defined contribution schemes
Contributions to defined contribution pension schemes are
charged to the income statement in the period in which they
fall due.
r) Provisions
Provisions are recognised where:
• there is a present obligation as a result of a past event;
• it is probable that there will be an outflow of economic
benefits to settle this obligation; and
• a reliable estimate of this amount can be made.
Insurance provisions are recognised for claims notified and for
claims incurred but which have not yet been notified, based on
advice from the Group’s independent insurance advisers.
Provisions are discounted to present value using a pre-tax
discount rate that reflects the risks specific to the liability
where the effect is material.
s) Purchase of own shares
Where market purchases of Severn Trent ordinary shares are
made through an obligating contract, a liability for the present
value of the redemption amount is recognised and charged to
retained earnings. Payments for the purchase of shares are
charged to the liability when made.
Shares held by the Severn Trent Employee Share Ownership
Trust that have not vested unconditionally by the balance sheet
date are deducted from shareholders’ funds until such time as
they vest.
t) Borrowings
The accounting policy for borrowings that are the hedged item
in a fair value hedge is set out in note 2 u).
All other borrowings are initially recognised at fair value
less issue costs. After initial recognition, borrowings are
subsequently measured at amortised cost using the effective
interest rate method whereby interest and issue costs are
charged to the income statement and added to the carrying
value of borrowings at a constant rate in proportion to the
capital amount outstanding.
Index-linked debt is adjusted for changes in the relevant
inflation index and changes in value are charged to
finance costs.
Borrowings denominated in foreign currency are translated
to sterling at the spot rate on the balance sheet date.
Exchange gains or losses resulting from this are credited or
charged to gains/losses on financial instruments.
u) Derivative financial instruments
Derivative financial instruments are stated at fair value,
including accrued interest. Fair value is determined using the
methodology described in note 34 a). The accounting policy
for changes in fair value depends on whether the derivative is
designated as a hedging instrument. The various accounting
policies are described below.
Interest receivable or payable in respect of derivative financial
instruments is included in finance income or costs.
(i) Derivatives not designated as hedging instruments
Gains or losses arising on remeasurement of derivative
financial instruments that are not designated as hedging
instruments are recognised in gains/losses on financial
instruments in the income statement.
(ii) Derivatives designated as hedging instruments
The Group uses derivative financial instruments such as cross
currency swaps, forward currency contracts and interest rate
swaps to hedge its risks associated with foreign currency and
interest rate fluctuations.
At the inception of each hedge relationship, the
Group documents:
• the relationship between the hedging instrument and the
hedged item;
• its risk management objectives and strategy for undertaking
the hedge transaction; and
• the results of tests to determine whether the hedging
instrument is expected to be highly effective in offsetting
changes in fair values or cash flows (as appropriate) of the
hedged item.
The Group continues to test and document the effectiveness of
the hedge on an ongoing basis.
Hedge accounting is discontinued when the hedging instrument
expires, is sold, terminated or exercised, or no longer qualifies
for hedge accounting.
(iii) Fair value hedges
Where a loan or borrowing is in a fair value hedging
relationship it is remeasured for changes in fair value of the
hedged risk at the balance sheet date, with gains or losses
being recognised in gains/losses on financial instruments in
the income statement. The gain or loss on the corresponding
hedging instrument is also taken to gains/losses on financial
instruments in the income statement so that the effective
portion of the hedge will offset the gain or loss on the
hedged item.
If hedge accounting is discontinued, the fair value adjustment
arising from the hedged risk on the hedged item is amortised
to the income statement over the anticipated remaining life of
the hedged item.
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2. Accounting policies continued
u) Derivative financial instruments continued
(iv) Cash flow hedges
The portion of the gain or loss on the hedging instrument
that is determined to be an effective hedge is recognised in
equity and the ineffective portion is charged to gains/losses on
financial instruments in the income statement. When the gain
or loss from the hedged underlying transaction is recognised
in the income statement, the gains or losses on the hedging
instrument that have previously been recognised in equity are
recycled through gains/losses on financial instruments in the
income statement.
If hedge accounting is discontinued, any cumulative gain
or loss on the hedging instrument previously recognised in
equity is held in equity until the forecast transaction occurs,
or transferred to gains/losses on financial instruments in
the income statement if the forecast transaction is no longer
expected to occur. From this point the derivative is accounted
for in the same way as derivatives not designated as hedging
instruments. If the hedging instrument is terminated, the gains
and losses previously recognised in equity are held in equity
until either the forecast transaction occurs or the forecast
transaction is no longer expected to occur.
(v) Embedded derivatives
Where a contract includes terms that cause some of its
cash flows to vary in a similar way to a derivative financial
instrument, that part of the contract is considered to be an
embedded derivative.
Embedded derivatives are separated from the contract and
measured at fair value with gains and losses taken to the
income statement if:
• the risks and characteristics of the embedded derivative are
not closely related to those of the contract; and
• the contract is not carried at fair value with gains and losses
reported in the income statement.
In all other cases embedded derivatives are accounted for in
line with the accounting policy for the contract as a whole.
v) Share based payment
The Group operates a number of equity-settled share based
compensation plans for employees. The fair value of the
employee services received in exchange for the grant is
recognised as an expense over the vesting period of the grant.
The fair value of employee services is determined by reference
to the fair value of the awards granted, calculated using
an appropriate pricing model, excluding the impact of any
non-market vesting conditions. The number of awards that
are expected to vest takes into account non-market vesting
conditions including, where appropriate, continuing employment
by the Group. The charge is adjusted to reflect shares that do not
vest as a result of failing to meet a non-market condition.
Share based compensation plans are satisfied in shares of
the parent company. Where the fair value of the awards is
not recharged to participating Group companies, the parent
company records the fair value of the awards as an increase
in its investment in the subsidiary. The investment is adjusted
to reflect shares that do not vest as a result of failing to meet a
non-market based condition.
w) Cash flow statement
For the purpose of the cash flow statement, cash and cash
equivalents include highly liquid investments that are readily
convertible to known amounts of cash and which are subject
to an insignificant risk of change in value. Such investments
are normally those with less than three months maturity from
the date of acquisition and include cash and bank balances and
investments in liquid funds.
Net cash and cash equivalents include overdrafts repayable
on demand and amounts drawn under the Group’s revolving
credit facility.
Interest paid in the cash flow statement includes amounts
charged to the income statement and amounts included in the
cost of property, plant and equipment.
x) Net debt
Net debt comprises borrowings including remeasurements
for changes in fair value of amounts in fair value hedging
relationships, cross currency swaps that are used to fix the
sterling liability of foreign currency borrowings (whether hedge
accounted or not), net cash and cash equivalents, and loans to
joint ventures.
y) Discontinued operations and assets held for sale
Where an asset or group of assets (a disposal group) is
available for immediate sale and the sale is highly probable
and expected to occur within one year, then the disposal group
is classified as held for sale. The disposal group is measured
at the lower of the carrying amount and fair value less costs to
sell. Depreciation is not charged on such assets.
Where a group of assets, which comprises operations that
can be clearly distinguished operationally and for financial
reporting purposes from the rest of the Group (a component),
has been disposed of or classified as held for sale, and it:
• represents a separate major line of business or geographical
area of operations; or
• is part of a single co-ordinated plan to dispose of a separate
major line of business or geographical area of operations; or
• is a subsidiary acquired exclusively with a view to resale;
then the component is classified as a discontinued operation.
z) Business combinations
Acquisitions of subsidiaries and businesses are accounted for
using the acquisition method. The consideration transferred
in a business combination is measured at fair value. The
identifiable assets acquired and the liabilities assumed are
recognised at their fair value at the acquisition date except that:
• deferred tax assets or liabilities and retirement benefit
assets or obligations are recognised and measured in
accordance with the policies set out under notes 2 e) and 2 q)
above; and
• assets or disposal groups that are classified as held for sale
are measured in accordance with the policy set out under
note 2 y) above.
Severn Trent Plc Annual Report and Accounts 2019
145
Group financial statements
Notes to Group financial statements continued
For the year ended 31 March 2019
2. Accounting policies continued
b) Impact on lessee accounting
z) Business combinations continued
Where the initial accounting for a business combination is
incomplete at the end of the reporting period, the Group
reports provisional amounts and finalises these within one year
of the acquisition date (the ‘measurement period’).
Goodwill is measured as the excess of the sum of the
consideration transferred, the amount of any non-controlling
interest in the acquiree and the fair value of any interest in
the acquiree previously held by the Group over the net of the
amounts of the assets and liabilities acquired. If the amount of
the assets and liabilities acquired exceeds the amount of the
consideration, this is immediately recognised in the income
statement as a bargain purchase gain.
Contingent consideration is measured at fair value at the
acquisition date.
During the measurement period, changes in provisional fair
values of assets and liabilities acquired, or of contingent
consideration, are recognised as adjustments to goodwill
or bargain purchase gain. Outside the measurement period,
changes in fair value of contingent consideration that is not
classified as equity are recognised in profit or loss.
3. New accounting policies and future requirements
At the balance sheet date, the following Standards and
Interpretations were in issue but not yet effective:
IFRS 16 Leases
IFRS 16 provides a comprehensive model for the identification
of lease arrangements and their treatment in the financial
statements for both lessors and lessees. IFRS 16 will supersede
the current lease guidance including IAS 17 Leases and the
related interpretations when it becomes effective for accounting
periods beginning on or after 1 January 2019. The date of initial
application of IFRS 16 for the Group is 1 April 2019.
In contrast to lessee accounting, IFRS 16 substantially carries
forward the lessor accounting requirements.
a) Impact of the new definition of a lease
The Group will make use of the practical expedient available
on transition to IFRS 16 not to reassess whether a contract
is or contains a lease. Accordingly, the definition of a lease in
accordance with IAS 17 and IFRIC 4 will continue to apply to
those leases entered into or modified before 1 April 2019.
(i) Operating leases
IFRS 16 will change how the Group accounts for leases
previously classified as operating leases under IAS 17 which
were off balance sheet.
On initial application of IFRS 16, for all leases (except as noted
below) the Group will:
• recognise right-of-use assets and lease liabilities in the
consolidated balance sheet, initially measured at the
present value of the future lease payments;
• recognise depreciation of right-of-use assets and interest on
lease liabilities in the consolidated income statement; and
• separate the total amount of cash paid into a principal
portion and an interest portion in the consolidated cash
flow statement.
Lease incentives will be recognised as part of the
measurement of the right-of-use assets and lease liabilities
whereas under IAS 17 they were recognised as a lease liability
incentive, amortised as a reduction of rental expenses on a
straight-line basis.
Under IFRS 16, right-of-use assets will be tested for
impairment in accordance with IAS 36 Impairment of Assets.
This will replace the previous requirement to recognise a
provision for onerous lease contracts.
For short-term leases (lease term of 12 months or less) and
leases of low-value assets, the Group will opt to recognise a
lease expense on a straight-line basis as permitted by IFRS 16.
As at 31 March 2019, the Group has non-cancellable operating
lease commitments of £16.9 million.
A preliminary assessment indicates that £16.7 million of
these arrangements relate to leases other than short-term
leases and leases of low-value assets, and hence the Group
will recognise a right-of-use asset of £23.4 million and a
corresponding lease liability of £23.4 million in respect of
all these leases. The impact on profit or loss is to decrease
operating costs by £2.9 million, to increase depreciation by
£2.7 million and to increase interest expense by £0.7 million.
There are no lease liability incentives or provision for onerous
lease contracts recognised under IAS 17 to be derecognised.
The preliminary assessment indicates that £0.2 million of these
arrangements relate to short-term leases and leases of low-
value assets.
The change in definition of a lease mainly relates to the concept
of control. IFRS 16 distinguishes between leases and service
contracts on the basis of whether the use of an identified asset
is controlled by the customer. Control is considered to exist if
the customer has:
• the right to obtain substantially all of the economic benefits
Under IAS 17, all lease payments on operating leases are
presented as part of cash flows from operating activities.
The impact of the changes under IFRS 16 would be to increase
the cash generated by operating activities by £2.9 million
and to decrease net cash used in financing activities by the
same amount.
from the use of an identified asset; and
• the right to direct the use of that asset.
The Group will apply the definition of a lease and guidance set
out in IFRS 16 to all lease contracts entered into or modified on
or after 1 April 2019. In preparation for the first-time application
of IFRS 16, the Group has carried out an implementation
project. The project has shown that the new definition in
IFRS 16 will not change significantly the scope of contracts
that meet the definition of a lease for the Group.
(ii) Finance leases
The main differences between IFRS 16 and IAS 17 with
respect to assets formerly held under a finance lease is the
measurement of the residual value guarantees provided
by the lessee to the lessor. IFRS 16 requires that the Group
recognises as part of its lease liabilities only the amount
expected to be payable under the residual value guarantee,
rather than the maximum amount guaranteed as required
by IAS 17.
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3.
New accounting policies and future requirements
continued
b) Impact on lessee accounting continued
(ii) Finance leases continued
Based on an analysis of the Group’s finance leases as at
31 March 2019 on the basis of the facts and circumstances that
exist at that date, the Group has assessed that this change will
not have a material impact on the amounts recognised in the
Group’s consolidated financial statements.
c) Impact on lessor accounting
Under IFRS 16, a lessor continues to classify leases as either
finance leases or operating leases and account for those two
types of leases differently. However, IFRS 16 has increased
the disclosures required, in particular regarding how a
lessor manages the risks arising from its residual interest in
leased assets.
The Group does not believe there to be any impact with regards
to the above.
There are no other standards and interpretations in issue
but not yet adopted that the Directors anticipate will have
a material effect on the reported income or net assets of
the Group.
4.
Critical accounting judgments and key sources
of estimation uncertainty
In the process of applying the Group’s accounting policies,
the Group is required to make certain judgments, estimates
and assumptions that it believes are reasonable based on the
information available. Although these estimates are based on
management’s best knowledge of the amount, event or actions,
actual results may ultimately differ from those estimates.
a) Critical accounting judgments
(i) Classification of costs between operating expenditure
and capital expenditure
Severn Trent Water’s business involves significant construction
and engineering projects. Assessing the classification of
costs incurred on such projects between capital expenditure
and operating expenditure requires judgments to be made.
The judgments are made based on objective criteria that the
Group has developed to facilitate the consistent application
of its accounting policies.
b) Sources of estimation uncertainty
(i) Depreciation and carrying amounts of property, plant
and equipment
Calculating the depreciation charge and hence the carrying
value for property, plant and equipment requires estimates
to be made of the useful lives of the assets. The estimates
are based on engineering data and the Group’s experience
of similar assets. Details are set out in note 2 i). The average
useful life of property, plant and equipment is around 46 years.
A five year change in the average useful lives would result in a
£38 million change in the depreciation charge.
(ii) Retirement benefit obligations
Determining the amount of the Group’s retirement benefit
obligations and the net costs of providing such benefits
requires assumptions to be made concerning long-term
interest rates, inflation and longevity of current and future
pensioners. Changes in these assumptions could significantly
impact the amount of the obligations or the cost of providing
such benefits. The Group makes assumptions concerning
these matters with the assistance of advice from independent
qualified actuaries. Details of the assumptions made and
associated sensitivities are set out in note 28.
5. Segmental analysis
The Group is organised into two main business segments:
Regulated Water and Waste Water includes the wholesale
water and waste water activities of Severn Trent Water
Limited, its retail services to domestic customers, and Hafren
Dyfrdwy Cyfyngedig.
Business Services includes the Group’s Operating Services
businesses in the UK & Ireland, the Green Power business, the
Bioresources business, the Property Development business
and our other businesses including affinity and searches.
In 2017/18 and prior years, the sludge treatment activities of
the Bioresources business were managed by, and included
in, Regulated Water and Waste Water. The renewable
energy generating activities of the Bioresources business
were managed by, and included in, Business Services.
These activities are now managed as a single Bioresources
business within Business Services.
On 30 November 2018 the Group completed the acquisition of
Agrivert Holdings Limited. This business has been included
in the Business Services segment with effect from that date.
Further details of the acquisition are set out in note 38.
Surplus land in the regulated business is, in certain cases, sold
to group companies outside the regulatory ring-fence where its
full development potential can be realised. The profits of this
activity are shared between the regulated and non-regulated
businesses through the initial transfer price and overage
agreements relating to the development potential. In 2017/18
and prior years, the gains from the property development
activity attributable to the regulated business were reported
in Regulated Water and Waste Water and those relating to the
non-regulated business were reported in Corporate and other.
All of these activities are now managed and reported as a
single business within Business Services.
Comparative information for the new segmentation is not
available and the cost to develop it would be excessive. Therefore,
the current period results have been presented on both the old
and new basis of segmentation, in accordance with IFRS 8.
The disposal of the Group’s Operating Services businesses in
Italy and the USA were classified as discontinued operations
in the prior year. These transactions were completed on
23 February and 30 June 2017 respectively.
Severn Trent Plc Annual Report and Accounts 2019
147
Group financial statements
Notes to Group financial statements continued
For the year ended 31 March 2019
5. Segmental analysis continued
The Severn Trent Executive Committee (‘STEC’) is considered to be the Group’s chief operating decision maker. The reports
provided to STEC include segmental information prepared on the basis described above. Details of Regulated Water and Waste
Water’s operations are described on pages 34 to 45 of the Strategic Review and those of Business Services on pages 46 to 47.
Results from interests in joint ventures and associates are not included in the segmental reports reviewed by STEC.
The measure of profit or loss that is reported to STEC for the segments is underlying PBIT (see note 45). A segmental analysis of
turnover and underlying PBIT is presented below.
Transactions between reportable segments are included within segmental results, assets and liabilities in accordance with Group
accounting policies. These are eliminated on consolidation.
a) Segmental results
The tables below show the changes from the old to the new segmentation for turnover and underlying PBIT for the year ended
31 March 2019:
Regulated Water and Waste Water
External turnover
Inter-segment turnover
Total turnover
Profit before interest, tax and exceptional items
Exceptional items
Profit before interest and tax
Business Services
External turnover
Inter-segment turnover
Total turnover
Profit before interest, tax, amortisation of acquired intangible assets
and exceptional items
Exceptional items and amortisation of acquired intangible assets
Profit before interest and tax
Corporate and other
External turnover
Inter-segment turnover
Total turnover
Profit before interest, tax and exceptional items
Exceptional items
Profit before interest and tax
Regulated
Water and
Waste Water
(old basis)
£m
1,637.6
–
1,637.6
544.3
(8.9)
535.4
Business
Services
(old basis)
£m
128.9
17.5
146.4
35.5
(1.0)
34.5
Bioresources1
£m
(54.5)
–
(54.5)
(8.7)
–
(8.7)
Property
Development2
£m
–
–
–
(8.6)
–
(8.6)
Bioresources1
£m
54.5
–
54.5
Property
Development2
£m
–
–
–
8.7
–
8.7
19.9
–
19.9
Regulated
Water and
Waste Water
(new basis)
£m
1,583.1
–
1,583.1
527.0
(8.9)
518.1
Business
Services
(new basis)
£m
183.4
17.5
200.9
64.1
(1.0)
63.1
Corporate and
other
(old basis)
£m
–
0.4
0.4
3.1
(0.4)
2.7
Property
Development2
£m
–
–
–
(11.3)
–
(11.3)
Corporate and
other
(new basis)
£m
–
0.4
0.4
(8.2)
(0.4)
(8.6)
1 In 2017/18 and prior years, the sludge treatment activities of the Bioresources business were managed by, and included in, Regulated Water and Waste Water.
The renewable energy generating activities of the Bioresources business were managed by, and included in, Business Services. These combined activities are now
managed as a single Bioresources business within Business Services.
2 In 2017/18 and prior years, the gains from the property development activity attributable to the regulated business were reported in Regulated Water and Waste
Water and those relating to the non-regulated business were reported in Corporate and other. All of these activities are now managed and reported as a single
business within Business Services.
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5. Segmental analysis continued
a) Segmental results continued
The following table shows the segmental turnover and PBIT on the old segmentation:
Year ended 31 March
External turnover
Inter-segment turnover
Total turnover
Profit before interest, tax, amortisation of acquired intangible assets
and exceptional items
Exceptional items (see note 8) and amortisation of acquired
intangible assets
Profit before interest and tax
Regulated
Water and
Waste Water
£m
1,637.6
–
1,637.6
544.3
(8.9)
535.4
The reportable segments’ turnover is reconciled to Group turnover as follows:
Year ended 31 March
Regulated Water and Waste Water
Business Services
Corporate and other
Consolidation adjustments
2019
Business
Services
£m
128.9
17.5
146.4
Regulated Water
and Waste Water
£m
1,574.1
0.5
1,574.6
35.5
(1.0)
34.5
2019
(new basis)
£m
1,583.1
200.9
0.4
(17.0)
1,767.4
514.9
(11.1)
503.8
2019
(old basis)
£m
1,637.6
146.4
0.4
(17.0)
1,767.4
2018
(restated)
Business
Services
£m
122.2
18.8
141.0
34.8
(1.8)
33.0
2018
(restated)
£m
1,574.6
141.0
9.0
(28.2)
1,696.4
Included in revenues of Regulated Water and Waste Water of £1,637.6 million (2018: £1,574.6 million) is £335.0 million
(2018: £354.9 million) which arose from sales to Water Plus Select Limited. No other single customer contributed 10% or more to
the Group’s revenue for either 2019 or 2018.
Segmental underlying PBIT is reconciled to the Group’s profit before tax as follows:
Year ended 31 March
Regulated Water and Waste Water
Business Services
Corporate and other
Consolidation adjustments
Profit before interest, tax, amortisation of acquired intangible assets
and exceptional items
Exceptional items and amortisation of acquired intangible assets:
Regulated Water and Waste Water
Business Services
Corporate and other
Net finance costs
Net gains/(losses) on financial instruments
Share of (loss)/profit of joint ventures
Profit before tax
2019
(new basis)
£m
527.0
64.1
(8.2)
(9.3)
2019
(old basis)
£m
544.3
35.5
3.1
(9.3)
2018
(restated)
£m
514.9
34.8
(9.7)
(0.2)
573.6
573.6
539.8
(8.9)
(1.0)
(0.4)
(194.2)
16.0
(0.4)
384.7
(8.9)
(1.0)
(0.4)
(194.2)
16.0
(0.4)
384.7
(11.1)
(1.8)
0.3
(219.5)
(6.7)
0.2
301.2
The Group’s treasury and tax affairs are managed centrally by the Group Treasury and Tax departments. Finance costs are
managed on a Group basis and hence interest income and costs are not reported at the segmental level. Tax is not reported to
STEC on a segmental basis.
Severn Trent Plc Annual Report and Accounts 2019
149
Group financial statements
Notes to Group financial statements continued
For the year ended 31 March 2019
5. Segmental analysis continued
b) Segmental capital employed
Separate segmental analyses of assets and liabilities are not reviewed by STEC. The balance sheet measure reviewed by STEC
on a segmental basis is capital employed. The tables below show the changes from the old to the new segmentation for capital
employed as at 31 March 2019:
Regulated Water and Waste Water
Operating assets
Goodwill
Segment assets
Segment operating liabilities
Capital employed
Business Services
Operating assets
Goodwill
Interests in joint ventures and associates
Segment assets
Segment operating liabilities
Capital employed
Corporate and other
Segment operating assets
Segment operating liabilities
Capital employed
The following table shows segmental capital employed on the old basis:
Operating assets
Goodwill
Interests in joint ventures and associates
Segment assets
Segment operating liabilities
Capital employed
Regulated
Water and
Waste Water
(old basis)
£m
9,501.9
63.5
9,565.4
(1,993.4)
7,572.0
Bioresources
£m
(287.5)
–
(287.5)
7.1
(280.4)
Property
Development
£m
–
–
–
–
–
Business
Services
(old basis)
£m
314.7
28.7
37.0
380.4
(55.2)
325.2
Bioresources
£m
287.5
–
–
287.5
(7.1)
280.4
Property
Development
£m
20.1
–
–
20.1
(6.4)
13.7
Regulated
Water and
Waste Water
(new basis)
£m
9,214.4
63.5
9,277.9
(1,986.3)
7,291.6
Business
Services
(new basis)
£m
622.3
28.7
37.0
688.0
(68.7)
619.3
Corporate and
other
(old basis)
£m
24.1
(68.7)
(44.6)
Property
Development
£m
(20.1)
6.4
(13.7)
Corporate and
other
(new basis)
£m
4.0
(62.3)
(58.3)
Regulated
Water and
Waste Water
£m
9,501.9
63.5
–
9,565.4
(1,993.4)
7,572.0
2019
Business
Services
£m
314.7
28.7
37.0
380.4
(55.2)
325.2
Regulated
Water and
Waste Water
£m
8,900.8
63.5
–
8,964.3
(1,957.6)
7,006.7
2018
(restated)
Business
Services
£m
200.6
–
37.6
238.2
(42.7)
195.5
Operating assets comprise other intangible assets, property, plant and equipment, retirement benefit surpluses, inventory and
trade and other receivables.
Operating liabilities comprise trade and other payables, retirement benefit obligations and provisions.
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Severn Trent Plc Annual Report and Accounts 2019
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5. Segmental analysis continued
b) Segmental capital employed continued
The reportable segments’ assets are reconciled to the Group’s total assets as follows:
2019
(new basis)
£m
2019
(old basis)
£m
2018
(restated)
£m
Segment assets
Regulated Water and Waste Water
Business Services
Corporate and other
Other financial assets
Loan receivable from joint venture
Consolidation adjustments
Total assets
9,277.9
688.0
4.0
109.5
142.0
(17.3)
10,204.1
9,565.4
380.4
24.1
109.5
142.0
(17.3)
10,204.1
The consolidation adjustments comprise elimination of intra-group debtors and unrealised profits on fixed assets.
The reportable segments’ liabilities are reconciled to the Group’s total liabilities as follows:
Segment liabilities
Regulated Water and Waste Water
Business Services
Corporate and other
Other financial liabilities
Current tax
Deferred tax
Consolidation adjustments
Total liabilities
2019
(new basis)
£m
2019
(old basis)
£m
(1,986.3)
(68.7)
(62.3)
(6,180.7)
(9.3)
(747.3)
14.6
(9,040.0)
(1,993.4)
(55.2)
(68.7)
(6,180.7)
(9.3)
(747.3)
14.6
(9,040.0)
The consolidation adjustments comprise elimination of intra-group creditors.
The following table shows the additions to other intangible assets and property, plant and equipment:
Other intangible assets
Property, plant and equipment
Regulated
Water and
Waste Water
£m
36.1
851.1
2019
Business
Services
£m
2.3
10.3
Regulated
Water and
Waste Water
£m
25.6
680.4
c) Geographical areas
The Group’s sales from continuing operations were derived from the following countries:
UK
Other
2019
£m
1,762.8
4.6
1,767.4
8,964.3
238.2
60.5
87.3
135.6
(60.1)
9,425.8
2018
(restated)
£m
(1,957.6)
(42.7)
(74.6)
(5,683.4)
(8.6)
(674.3)
12.3
(8,428.9)
2018
Business
Services
£m
2.8
10.1
2018
(restated)
£m
1,692.1
4.3
1,696.4
The Group’s non-current assets (excluding financial instruments, deferred tax assets and post-employment benefit assets) were
located in the UK in 2019 and 2018.
Severn Trent Plc Annual Report and Accounts 2019
151
Group financial statements
Notes to Group financial statements continued
For the year ended 31 March 2019
6. Revenue
Revenue recognised from contracts with customers is analysed by type of revenue and by business below:
Year ended 31 March 2019
New basis
Water and waste water services
Operating services
Renewable energy
Other sales
Old basis
Water and waste water services
Operating services
Renewable energy
Other sales
Year ended 31 March 2018 (restated)
Water and waste water services
Operating services
Renewable energy
Other sales
Regulated
Water and
Waste Water
£m
1,581.7
–
–
1.4
1,583.1
Operating
Services
£m
–
57.1
–
–
57.1
Green Power
£m
–
–
26.4
–
26.4
Bioresources
£m
54.5
–
29.0
–
83.5
Regulated
Water and
Waste Water
£m
1,636.2
–
–
1.4
1,637.6
Regulated
Water and
Waste Water
£m
1,568.9
–
–
5.2
1,574.1
Other
£m
–
–
–
17.3
17.3
Business
Services
£m
–
57.1
55.4
17.3
129.8
Business
Services
£m
–
63.0
41.6
17.7
122.3
Group
£m
1,636.2
57.1
55.4
18.7
1,767.4
Group
£m
1,636.2
57.1
55.4
18.7
1,767.4
Group
£m
1,568.9
63.0
41.6
22.9
1,696.4
Income from diversions of £8.4 million (2017/18: £9.5 million), which is reimbursement of costs for diversions, is included within
infrastructure maintenance expenditure within operating costs.
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7. Net operating costs
Wages and salaries
Social security costs
Pension costs
Share based payments
Total employee costs
Power
Carbon Reduction Commitment
Raw materials and consumables
Rates
Charge for bad and doubtful debts
Services charges
Depreciation of tangible fixed assets
Amortisation of intangible fixed assets
Hired and contracted services
Operating lease rentals
– land and buildings
– other
Hire of plant and machinery
Research and development expenditure
Loss/(profit) on disposal of tangible
fixed assets
Exchange losses
Infrastructure maintenance expenditure
Ofwat licence fees
Other operating costs
Other operating income
Release from deferred credits
Own work capitalised
Before
amortisation
of acquired
intangible
assets and
exceptional
costs
£m
252.2
25.5
23.6
8.1
309.4
90.3
5.2
60.6
80.8
25.6
35.2
315.4
29.8
242.1
2.3
1.6
6.8
–
0.6
0.1
141.6
5.1
43.2
(3.3)
1,392.4
(14.7)
(164.0)
1,213.7
Amortisation
of acquired
intangible
assets and
exceptional
costs
£m
–
–
9.6
–
9.6
–
–
–
–
–
–
–
0.7
–
–
–
–
–
–
–
–
–
–
–
10.3
–
–
10.3
2019
Total
£m
252.2
25.5
33.2
8.1
319.0
90.3
5.2
60.6
80.8
25.6
35.2
315.4
30.5
242.1
2.3
1.6
6.8
–
0.6
0.1
141.6
5.1
43.2
(3.3)
1,402.7
(14.7)
(164.0)
1,224.0
Before
amortisation
of acquired
intangible
assets and
exceptional
costs
£m
237.2
23.2
20.8
6.9
288.1
79.2
5.9
55.1
82.4
25.8
34.3
308.2
20.5
227.7
0.6
1.1
5.5
2.1
(3.4)
1.1
135.2
3.6
48.0
(3.0)
1,318.0
(14.3)
(143.2)
1,160.5
Amortisation
of acquired
intangible
assets and
exceptional
costs
£m
0.6
–
(8.3)
–
(7.7)
–
–
–
–
–
–
16.8
–
3.5
–
–
–
–
–
–
–
–
–
–
12.6
–
–
12.6
Further details of exceptional costs are given in note 8. Adjusting costs are amortisation of acquired intangible assets.
During the year the following fees were charged by the auditor:
Fees payable to the Company’s auditor for:
– the audit of the Company’s annual accounts
– the audit of the Company’s subsidiary accounts
Total audit fees
Fees payable to the Company’s auditor and its associates for other services to the Group:
– audit related assurance services
– other assurance services
Total non-audit fees
2019
£m
0.2
0.4
0.6
0.1
0.1
0.2
2018
(restated)
Total
£m
237.8
23.2
12.5
6.9
280.4
79.2
5.9
55.1
82.4
25.8
34.3
325.0
20.5
231.2
0.6
1.1
5.5
2.1
(3.4)
1.1
135.2
3.6
48.0
(3.0)
1,330.6
(14.3)
(143.2)
1,173.1
2018
£m
0.2
0.4
0.6
0.1
0.1
0.2
Details of Directors’ remuneration are set out in the Directors’ remuneration report on pages 97 to 122.
Other assurance services also include certain agreed upon procedures performed by Deloitte in connection with Severn Trent
Water’s regulatory reporting requirements to Ofwat.
Severn Trent Plc Annual Report and Accounts 2019
153
Group financial statements
Notes to Group financial statements continued
For the year ended 31 March 2019
7. Net operating costs continued
Details of the Group policy on the use of the auditor for non-audit services and how auditor independence and objectivity are
safeguarded are set out in the Audit Committee report on pages 85 to 92. No services were provided pursuant to contingent
fee arrangements.
8. Exceptional items before tax
Regulated Water and Waste Water
Restructuring costs
Gain arising on pension exchange arrangement
GMP equalisation costs
Business Services
Restructuring costs
Gain arising on pension exchange arrangement
GMP equalisation costs
Corporate and other
Gain arising on pension exchange arrangement
GMP equalisation costs
2019
£m
–
–
(8.9)
(8.9)
–
–
(0.3)
(0.3)
–
(0.4)
(0.4)
(9.6)
9. Employee numbers
Average number of employees (including Executive Directors) during the year:
By type of business
Regulated Water and Waste Water
Business Services
Corporate and other
10. Finance income
Interest income earned on bank deposits
Other financial income
Total interest receivable
Interest income on defined benefit scheme assets
2019
Number
5,680
889
11
6,580
Continuing
operations
number
Discontinued
operations
number
5,660
596
9
6,265
–
368
–
368
2019
£m
0.2
7.7
7.9
61.0
68.9
2018
(restated)
£m
(18.8)
7.7
–
(11.1)
(2.1)
0.3
–
(1.8)
0.3
–
0.3
(12.6)
2018
Total
number
5,660
964
9
6,633
2018
£m
0.5
5.2
5.7
62.0
67.7
154
Severn Trent Plc Annual Report and Accounts 2019
11. Finance costs
Interest expense charged on:
Bank loans and overdrafts
Other loans
Finance leases
Total borrowing costs
Other financial expenses
Interest cost on defined benefit scheme liabilities
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Strategic report
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2019
£m
21.3
153.0
4.4
178.7
9.6
74.8
263.1
2018
£m
19.2
183.4
4.4
207.0
2.7
77.5
287.2
Borrowing costs of £33.2 million (2018: £26.2 million) incurred funding eligible capital projects have been capitalised at an interest
rate of 3.40% (2018: 3.89%). Tax relief of £5.5 million (2018: £5.0 million) was claimed on these costs which was credited to the
income statement, offset by a related deferred tax charge of £4.9 million (2018: £4.5 million).
12. Gains/(losses) on financial instruments
Gain/(loss) on swaps used as hedging instruments in fair value hedges
Gain arising on debt in fair value hedges
Exchange (loss)/gain on other loans
Loss on cash flow hedges transferred from equity
Hedge ineffectiveness on cash flow hedges
Gain/(loss) arising on swaps where hedge accounting is not applied
Amortisation of fair value adjustment on debt
2019
£m
0.3
0.5
(8.1)
(8.2)
1.9
28.5
1.1
16.0
2018
£m
(1.1)
–
12.7
(8.2)
1.4
(12.6)
1.1
(6.7)
The net gain/(loss) on financial assets and liabilities mandatorily measured at fair value through profit or loss was £28.8 million
(2018: loss of £13.7 million). There were no financial assets or liabilities designated as at fair value through the profit or loss
(2018: nil).
The Group’s hedge accounting arrangements are described in note 36.
13. Taxation
a) Analysis of tax charge/(credit) in the year
Current tax at 19% (2018: 19%)
Current year
Prior years
Total current tax
Deferred tax
Origination and reversal of temporary differences:
Current year
Prior years
Total deferred tax
2019
£m
41.2
(9.4)
31.8
30.1
7.5
37.6
69.4
2018
(restated)
£m
36.8
(3.9)
32.9
21.1
7.6
28.7
61.6
Severn Trent Plc Annual Report and Accounts 2019
155
Group financial statements
Notes to Group financial statements continued
For the year ended 31 March 2019
13. Taxation continued
b) Factors affecting the tax charge/(credit) in the year
The tax expense for the year is lower (2018: higher) than the standard rate of corporation tax in the UK of 19% (2018: 19%).
The differences are explained below:
Profit before taxation
Tax at standard rate of corporation tax in the UK 19% (2018: 19%)
Tax effect of depreciation on non-qualifying assets
Other permanent differences
Current year impact of rate change
Adjustments in respect of prior years
Total tax charge
Profit before taxation
Tax at standard rate of corporation tax in the UK 19% (2018: 19%)
Tax effect of depreciation on non-qualifying assets
Other permanent differences
Tax effect of accelerated capital allowances
Other timing differences
Adjustments in respect of prior years
Total current tax charge
2019
£m
384.7
73.1
1.1
0.6
(3.5)
(1.9)
69.4
2019
£m
384.7
73.1
1.1
0.6
(29.5)
(4.1)
(9.4)
31.8
2018
(restated)
£m
301.2
57.2
1.8
1.4
(2.5)
3.7
61.6
2018
(restated)
£m
301.2
57.2
1.8
1.4
(19.7)
(3.9)
(3.9)
32.9
c) Tax charged/(credited) directly to other comprehensive income or equity
In addition to the amount charged/(credited) to the income statement, the following amounts of tax have been charged/(credited)
to other comprehensive income or equity:
Current tax
Tax on share based payments
Tax on pension contributions in excess of income statement charge
Total current tax credited to other comprehensive income or equity
Deferred tax
Tax on actuarial gain
Tax on cash flow hedges
Tax on share based payments
Tax on transfers to the income statement
Total deferred tax charged to other comprehensive income or equity
14. Dividends
Amounts recognised as distributions to owners of the Company in the period:
2019
£m
(0.2)
(9.5)
(9.7)
21.7
(1.5)
–
1.3
21.5
Final dividend for the year ended 31 March 2018 (2017)
Interim dividend for the year ended 31 March 2019 (2018)
Total dividends paid
Pence per share
51.92
37.35
89.27
2019
£m Pence per share
48.90
34.63
83.53
122.9
89.0
211.9
2018
£m
(0.8)
(9.3)
(10.1)
16.9
1.0
1.3
1.4
20.6
2018
£m
115.2
81.8
197.0
Proposed final dividend for the year ended 31 March 2019
56.02
135.0
The proposed final dividend is subject to approval by shareholders at the Annual General Meeting and has not been included as a
liability in these financial statements.
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Severn Trent Plc Annual Report and Accounts 2019
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15. Earnings per share
a) Basic and diluted earnings per share
Basic earnings per share is calculated by dividing the earnings attributable to ordinary shareholders by the weighted average
number of ordinary shares in issue during the year, excluding treasury shares and those held in the Severn Trent Employee Share
Ownership Trust, which are treated as cancelled.
For diluted earnings per share, the weighted average number of ordinary shares in issue is adjusted to assume conversion of all
dilutive potential ordinary shares.
Basic and diluted earnings per share from continuing and discontinued operations are calculated on the basis of profit from
continuing and discontinued operations attributable to the equity holders of the Company.
The calculation of basic and diluted earnings per share is based on the following data:
(i) Earnings for the purpose of basic and diluted earnings per share from continuing operations
Profit for the year
Adjusted for profit from discontinued operations (see note 39)
Profit for the year from continuing operations
(ii) Number of shares
Weighted average number of ordinary shares for the purpose of basic earnings per share
Effect of dilutive potential ordinary shares:
– share options and LTIPs
Weighted average number of ordinary shares for the purpose of diluted earnings per share
b) Underlying earnings per share
Underlying basic earnings per share
Underlying diluted earnings per share
2019
£m
315.3
–
315.3
2019
£m
236.3
0.4
236.7
2019
pence
145.8
145.6
2018
(restated)
£m
252.8
(13.2)
239.6
2018
£m
235.3
0.8
236.1
2018
(restated)
pence
120.5
120.1
Underlying earnings per share figures are presented for continuing operations. These exclude the effects of exceptional items
before tax, current tax related to exceptional items, amortisation of acquired intangible assets, net gains/losses on financial
instruments, current tax on net gains/losses on financial instruments and deferred tax. The Directors consider that the adjusted
figures provide a useful additional indicator of performance. The denominators used in the calculations of adjusted basic and
diluted earnings per share are the same as those used in the unadjusted figures set out above.
The adjustments to earnings that are made in calculating underlying earnings per share are as follows:
Earnings for the purpose of basic and diluted earnings per share from
continuing operations
Adjustments for:
– exceptional items before tax
– current tax related to exceptional items
– amortisation of acquired intangible assets
– net (gains)/losses on financial instruments
– current tax on net gains/losses on financial instruments
– deferred tax
Earnings for the purpose of underlying basic and diluted earnings per share
Severn Trent Plc Annual Report and Accounts 2019
2019
£m
2018
(restated)
£m
315.3
239.6
9.6
–
0.7
(16.0)
(2.6)
37.6
344.6
12.6
(0.7)
–
6.7
(3.3)
28.7
283.6
157
Group financial statements
Notes to Group financial statements continued
For the year ended 31 March 2019
16. Goodwill
Cost
At 1 April
Acquisition of subsidiary (note 38)
Disposal of subsidiaries
Exchange adjustments
Additional consideration in respect of acquisition
Adjustment to provisional fair values on acquisition
At 31 March
2019
£m
62.2
28.7
–
–
–
–
90.9
2018
£m
81.0
–
(14.4)
(0.6)
0.2
(4.0)
62.2
Goodwill is allocated to the Group’s cash-generating units (CGUs) identified according to operating segment. A summary of the
carrying amount of goodwill by CGU is presented below.
Regulated Water and Waste Water
Agrivert
2019
£m
62.2
28.7
90.9
2018
£m
62.2
–
62.2
Regulated Water and Waste Water also has an intangible asset with an indefinite useful life amounting to £4.3 million
(2018: £4.3 million).
a) Regulated Water and Waste Water
On 1 July 2018 Instruments of Appointment of Severn Trent Water Limited and Hafren Dyfrdwy Cyfyngedig (formerly Dee Valley
Water Limited) were amended to align the areas for which the appointments were made with the national border of England
and Wales. As a result, the business that the goodwill relates to is now partly in Severn Trent Water and partly Hafren Dyfrdwy
consequently this goodwill is now allocated to the Regulated Water and Waste Water cash-generating unit.
The Group has reviewed the carrying value of goodwill for impairment in accordance with the policy stated in note 2. The carrying
value of the Regulated Water and Waste Water CGU was determined on the basis of fair value, through a level 3 valuation, in the
current year. The assessment of the valuation technique was reassessed in the year to align the valuation to reflect the capital
intensive nature of the business and in line with IAS 36 to ensure that the valuation is the higher of value in use or fair value less
costs to sell.
The fair value determined using a discounted cash flow calculation for the Regulated Water and Waste Water segment is based
on the most recent financial projections available for the business, which cover the remainder of the current AMP period to 2020
and the following AMP period, which runs to 31 March 2025. As a regulated water company, the revenues and costs within the
Regulated Water and Waste Water segment are significantly influenced by the regulatory settlement for each AMP period so
management considers it appropriate for the detailed projections to be coterminous with the AMP period.
The key assumptions underlying these projections are:
Discount rate
RPI inflation
CPI inflation
Growth rate in the period beyond the detailed projections
%
6.5
3.0
2.0
1.5
The discount rate was an estimate for the weighted average cost of capital at the year end date based on the nominal pre-tax
WACC detailed in the Ofwat PR19 methodology adjusted to reflect the actual gearing of the Regulated Water and Waste Water
operating segment. The rate disclosed above is the equivalent pre-tax nominal rate.
Inflation has been included in the detailed projections at 3% and 2% for RPI and CPI respectively based on the Bank of England’s
target rate for CPI.
Cash flows beyond the end of the six-year period are extrapolated using an assumed real growth rate of 1.5% in the Group’s
regulatory capital base.
The fair value less costs to sell for the CGU exceeded its carrying value by £4,248 million. An increase in the discount rate to 7.6%
or a reduction in the growth rate in the period beyond the detailed projections to 0.7% would reduce the recoverable amount to the
carrying amount of the goodwill.
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Severn Trent Plc Annual Report and Accounts 2019
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16. Goodwill continued
b) Agrivert
On 30 November 2018, Agrivert Holdings and its subsidiary undertakings were acquired by Severn Trent Group resulting in
provisional goodwill of £28.7 million. This goodwill has been allocated to the Agrivert Group cash-generating unit which is
determined to be the lowest level of independent cash flows relating to the goodwill. Agrivert Group is included within the Green
Power part of the Business Services segment.
The Group has reviewed the carrying value of goodwill for impairment in accordance with the policy stated in note 2. The carrying
value of the Agrivert Group CGU was determined on the basis of a value in use calculation.
The fair value determined using a discounted cash flow calculation for the Agrivert Group CGU is based on the most recent
financial projections available for the business to 2024.
The key assumptions underlying these projections are:
Discount rate
RPI inflation
Growth rate in the period beyond the detailed projections
%
11.3
2.1
2.0
The discount rate was based on the post-tax internal rate of return for the acquisition and benchmarked against market data for
green energy transactions in 2018. This rate was then converted to the equivalent pre-tax rate disclosed above.
Cash flows beyond the end of the five year period are extrapolated using an assumed growth of 2.0% in the Agrivert’s free
cash flows.
The value in use for the CGU exceeded its carrying value by £15 million. An increase in the discount rate to 12.1% or reduction in the
growth rate in the period beyond the detailed projections to 1.2% would reduce the recoverable amount to the carrying amount of
the goodwill.
17. Other intangible assets
Cost
At 1 April 2017
Additions
Disposals
Adjustment to provisional fair values
Disposals of subsidiaries
Exchange adjustments
At 1 April 2018
Additions
Disposals
Acquisition of subsidiaries (note 38)
At 31 March 2019
Amortisation
At 1 April 2017
Amortisation for the year
Disposals
Disposals of subsidiaries
Exchange adjustments
At 1 April 2018
Amortisation for the year
Disposals
At 31 March 2019
Net book value
At 31 March 2019
At 31 March 2018
Computer software
Internally
generated
£m
Purchased
£m
Capitalised
development
costs and
patents
£m
Other
intangible
assets
£m
202.7
9.8
(0.7)
–
–
(0.1)
211.7
23.8
(0.3)
–
235.2
(166.2)
(8.0)
0.6
–
–
(173.6)
(14.5)
0.2
(187.9)
47.3
38.1
113.8
18.2
–
–
(7.2)
(0.1)
124.7
11.3
(1.0)
–
135.0
(70.6)
(12.6)
–
4.3
0.2
(78.7)
(15.3)
0.8
(93.2)
41.8
46.0
13.9
0.4
(1.5)
–
–
–
12.8
–
–
–
12.8
(12.7)
(0.1)
–
–
–
(12.8)
–
–
(12.8)
–
–
–
–
–
4.3
–
–
4.3
–
–
31.5
35.8
–
–
–
–
–
–
(0.7)
–
(0.7)
35.1
4.3
Total
£m
330.4
28.4
(2.2)
4.3
(7.2)
(0.2)
353.5
35.1
(1.3)
31.5
418.8
(249.5)
(20.7)
0.6
4.3
0.2
(265.1)
(30.5)
1.0
(294.6)
124.2
88.4
Other intangible assets includes the Instrument of Appointment acquired with Dee Valley Water and customer contracts and
energy subsidy contracts both acquired with Agrivert.
Severn Trent Plc Annual Report and Accounts 2019
159
Group financial statements
Notes to Group financial statements continued
For the year ended 31 March 2019
18. Property, plant and equipment
Cost
At 1 April 2017
Additions
Transfers on commissioning
Disposals
Adjustment to provisional fair values
Disposal of subsidiary undertaking
Reclassifications
Exchange adjustments
At 1 April 2018
Additions
Transfers on commissioning
Disposals
Acquisition of subsidiary undertaking (note 38)
At 31 March 2019
Depreciation
At 1 April 2017
Charge for the year
Disposals
Disposal of subsidiary undertaking
Reclassifications
Exceptional depreciation
Exchange adjustments
At 1 April 2018
Charge for the year
Disposals
At 31 March 2019
Net book value
At 31 March 2019
At 31 March 2018
Land and
buildings
£m
Infrastructure
assets
£m
Fixed plant and
equipment
£m
Moveable plant
£m
Assets under
construction
£m
3,313.0
9.1
69.4
(2.0)
–
–
(3.0)
–
3,386.5
77.9
54.4
(0.9)
63.2
3,581.1
(1,197.0)
(84.5)
1.7
–
4.1
(10.1)
–
(1,285.8)
(85.7)
0.7
(1,370.8)
5,114.2
60.5
52.2
(0.3)
0.8
–
6.5
–
5,233.9
146.8
26.5
(0.1)
–
5,407.1
(1,298.9)
(31.5)
–
–
(1.5)
–
–
(1,331.9)
(36.8)
–
(1,368.7)
4,052.3
16.4
136.5
(12.4)
–
(15.2)
(10.7)
(0.9)
4,166.0
110.3
124.9
(2.4)
6.0
4,404.8
(2,520.6)
(188.0)
12.9
10.2
(3.0)
(6.7)
0.7
(2,694.5)
(188.4)
2.4
(2,880.5)
2,210.3
2,100.7
4,038.4
3,902.0
1,524.3
1,471.5
73.9
0.9
4.4
(2.9)
–
(19.2)
(0.3)
(1.2)
55.6
11.5
2.8
(4.0)
0.2
66.1
(51.0)
(4.8)
2.7
14.8
0.4
–
1.0
(36.9)
(4.5)
3.9
(37.5)
28.6
18.7
Total
£m
13,183.9
691.2
–
(18.4)
0.8
(34.4)
–
(2.1)
13,821.0
861.4
–
(8.7)
69.4
14,743.1
(5,067.5)
(308.8)
17.3
25.0
–
(16.8)
1.7
(5,349.1)
(315.4)
7.0
(5,657.5)
630.5
604.3
(262.5)
(0.8)
–
–
7.5
–
979.0
514.9
(208.6)
(1.3)
–
1,284.0
–
–
–
–
–
–
–
–
–
–
–
1,284.0
979.0
9,085.6
8,471.9
The carrying amount of property, plant and equipment includes the following amounts in respect of assets held under
finance leases:
Net book value
At 31 March 2019
At 31 March 2018
Infrastructure
assets
£m
Fixed plant and
equipment
£m
114.8
115.8
4.0
6.4
Total
£m
118.8
122.2
The depreciation charge includes £nil (2018: £16.8 million) in respect of the write-off of redundant plant and equipment.
160
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19. Interests in joint ventures
Particulars of the Group’s principal joint venture undertaking at 31 March 2019 were:
Name
Water Plus Limited
Type
Joint venture
Country of incorporation
Great Britain
Class of share capital held
Ordinary B
Proportion of ownership interest
50%
The results and net assets of the principal joint venture are shown below:
Group's share of carrying value
Group's share of (loss)/profit and comprehensive (loss)/income
All results are from continuing operations in both the current and preceding year.
Interests in joint venture
2018
£m
37.6
0.2
2019
£m
37.0
(0.4)
As at 31 March 2019 and 2018 the joint venture did not have any significant contingent liabilities to which the Group was exposed
and, other than is set out below, the Group did not have any significant contingent liabilities in relation to its interests in the joint
venture. The Group had no capital commitments in relation to its interests in the joint venture at 31 March 2019 or 2018.
The parent company has given guarantees in favour of Water Plus Limited in respect of the joint venture’s liabilities to wholesalers
in the Open Water market and its loan from Severn Trent Water Limited. The guarantee in respect of liabilities to wholesalers is
capped at £58.1 million (2018: £42.5 million) and the guarantee for the Severn Trent Water loan is for the amount due.
The registered office of Water Plus is Two Smithfield, Leonard Coates Way, Stoke-On-Trent, ST1 4FD.
20. Categories of financial assets
Fair value through profit and loss
Cross currency swaps – not hedge accounted
Interest rate swaps – not hedge accounted
Derivatives designated as hedging instruments
Cross currency swaps – fair value hedges
Energy hedges – cash flow hedges
Total derivative financial assets
Financial assets at amortised cost
Net trade receivables
Net accrued income
Contract assets
Other amounts receivable
Loan receivable from joint venture
Short term deposits
Cash at bank and in hand
Total financial assets at amortised cost
Total financial assets
Disclosed in the balance sheet as:
Non-current assets
Derivative financial assets
Trade and other receivables
Loan receivable from joint venture
Current assets
Derivative financial assets
Trade and other receivables
Cash at bank and in hand
Severn Trent Plc Annual Report and Accounts 2019
Note
21
21
21
21
21
22
22
2019
£m
18.0
26.1
44.1
19.1
5.3
24.4
68.5
221.5
223.3
35.1
64.6
142.0
–
41.0
727.5
796.0
68.4
47.6
142.0
258.0
0.1
496.9
41.0
538.0
796.0
2018
£m
5.8
11.4
17.2
18.7
0.3
19.0
36.2
191.0
215.2
39.1
44.2
135.6
16.4
34.7
676.2
712.4
36.0
3.9
135.6
175.5
0.2
440.9
51.1
492.2
667.7
161
Group financial statements
Notes to Group financial statements continued
For the year ended 31 March 2019
21. Trade and other receivables
Current assets
Net trade receivables
Other amounts receivable
Contract assets
Prepayments
Net accrued income
Non-current assets
Other amounts receivable
Prepayments
Contract assets
Loan receivable from joint venture
2019
£m
2018
£m
221.5
48.9
3.2
16.6
223.3
513.5
15.7
14.4
31.9
142.0
204.0
717.5
191.0
38.7
4.0
11.5
211.2
456.4
1.5
9.1
35.1
135.6
181.3
637.7
The carrying values of trade and other receivables are reasonable approximations of their fair values.
Contract assets
Contract assets arise on the MOD contract when the value of work performed is greater than the amounts billed. Amounts billed
are determined based on a volumetric tariff for water supplied.
Movements on the contract assets were as follows:
At 1 April
Amounts billed
Revenue recognised
At 31 March
2019
£m
39.1
(46.1)
42.1
35.1
2018
£m
36.6
(44.7)
47.2
39.1
During the year no revenue was recognised from performance obligations satisfied in previous periods.
The total transaction price allocated to the remaining performance obligations represents the contracted revenue to be earned
by the Group for distinct services which the Group has promised to deliver to its customer. These include promises which are
partially satisfied at the period end. In deriving the transaction price, any element of variable revenue is estimated at a value that
is highly probable not to reverse in the future.
The total transaction price allocated to remaining performance obligation is £509.6 million, with £43.5 million receivable in 2020,
£43.9 million receivable in 2021 and £422.2 million receivable in 2022 onwards.
162
Severn Trent Plc Annual Report and Accounts 2019
21. Trade and other receivables continued
Bad debt provision
Movements on the bad debt provision were as follows:
At 1 April
Charge for bad and doubtful debts (continuing and discontinued operations)
Acquisition
Disposal of subsidiary undertaking
Amounts written off during the year
At 31 March
The aged analysis of receivables that are specifically provided for is as follows:
Trade receivables
Up to 90 days
91 – 365 days
1 – 2 years
2 – 3 years
More than 3 years
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2019
£m
129.0
25.6
–
–
(34.4)
120.2
2019
£m
–
–
0.1
0.6
12.3
13.0
2018
£m
130.5
27.3
–
(1.2)
(27.6)
129.0
2018
£m
0.5
1.2
5.2
2.5
5.6
15.0
A collective provision is recorded for expected credit losses against assets for which no specific provision has been made. This is
calculated based on historical experience of bad debt write-offs. For the year ended 31 March 2018 there is no material difference
between the bad debt provision under IAS 39 and the provision for the lifetime expected credit losses under IFRS 9.
Debts are written off when there is no realistic expectation of further collection.
The aged analysis of expected credit loss provisions for receivables past due not individually provided for is as follows:
Up to 90 days
91 – 365 days
1 – 2 years
2 – 3 years
More than 3 years
2019
£m
58.5
88.0
60.3
38.7
74.9
320.4
2018
£m
43.6
80.0
57.5
40.7
77.4
299.2
Severn Trent Plc Annual Report and Accounts 2019
163
Group financial statements
Notes to Group financial statements continued
For the year ended 31 March 2019
21. Trade and other receivables continued
The amounts above are reconciled to gross and net debtors in the table below:
Accrued income – not due
Trade receivables
Not due
Overdue not specifically provided
Overdue and specifically provided
Credit risk
Gross
£m
225.2
6.4
320.4
13.0
565.0
Provision
£m
(1.9)
–
(105.3)
(13.0)
(120.2)
2019
Net
£m
223.3
6.4
215.1
–
444.8
Gross
£m
215.2
5.8
299.2
15.0
535.2
Provision
£m
(1.2)
–
(112.8)
(15.0)
(129.0)
2018
Net
£m
214.0
5.8
186.4
–
406.2
Trade receivables
Credit control policies and procedures are determined at the individual business unit level. By far the most significant business
unit of the Group is Severn Trent Water Limited, which represents 93% of Group turnover and 90% of net trade receivables.
Severn Trent Water has a statutory obligation to provide water and waste water services to domestic customers within its region.
Therefore there is no concentration of credit risk with respect to its trade receivables from these services and the credit quality of
its customer base reflects the wealth and prosperity of all of the domestic households within its region.
The expected credit loss rate is 1.9%.
Water Plus
In the current and prior year, the Group’s joint venture, Water Plus, was the largest retailer for non-domestic customers in the Severn
Trent region. The trade receivables and amounts shown as loans receivable from joint ventures are disclosed within note 44.
22. Cash and cash equivalents
Cash at bank and in hand
Short-term deposits
2019
£m
41.0
–
41.0
2018
£m
34.7
16.4
51.1
Short-term bank deposits are held as security deposits for insurance obligations, which are not available for use by the Group.
In addition, £14.7 million (2018: £9.8 million) of cash at bank and in hand is restricted for use on the MOD contract and is not
available for use by the Group.
23. Borrowings
Current liabilities
Bank overdraft
Bank loans
Other loans
Finance leases
Non-current liabilities
Bank loans
Other loans
Finance leases
2019
£m
1.4
188.7
2.8
4.1
197.0
931.4
4,817.7
108.1
5,857.2
6,054.2
2018
£m
12.6
287.9
5.3
2.9
308.7
929.5
4,218.6
111.0
5,259.1
5,567.8
164
Severn Trent Plc Annual Report and Accounts 2019
24. Finance leases
Obligations under finance leases are due as follows:
Within 1 year
1 – 2 years
2 – 5 years
After more than 5 years
Gross obligations under finance leases
Less future finance charges
Present value of lease obligations
Net obligations under finance leases fall due as follows:
Within 1 year
1 – 2 years
2 – 5 years
After more than 5 years
Included in non-current liabilities
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2019
£m
7.3
7.8
26.3
103.7
145.1
(32.9)
112.2
2019
£m
4.1
4.1
16.1
87.9
108.1
112.2
2018
£m
6.5
7.0
24.3
113.1
150.9
(37.0)
113.9
2018
£m
2.9
3.2
13.7
94.1
111.0
113.9
The remaining terms of finance leases ranged from 1 to 13 years at 31 March 2019. Interest terms are set at the inception of the
leases. The leases bear fixed interest at a weighted average rate of 5.34% (2018: 5.34%). The lease obligations are secured against
the related assets.
There were no contingent rents, escalation clauses or material renewal or purchase options. The terms of the finance leases do
not impose restriction on dividend payments, additional debt or further leasing.
Severn Trent Plc Annual Report and Accounts 2019
165
Group financial statements
Notes to Group financial statements continued
For the year ended 31 March 2019
25. Categories of financial liabilities
Fair value through profit and loss
Interest rate swaps – not hedge accounted
Inflation swaps – not hedge accounted
Derivatives designated as hedging instruments
Interest rate swaps – cash flow hedges
Energy hedges – cash flow hedges
Total derivative financial liabilities
Other financial liabilities
Borrowings
Trade payables
Other payables
Total other financial liabilities
Total financial liabilities
Disclosed in the balance sheet as:
Non-current liabilities
Derivative financial liabilities
Other payables
Borrowings
Current liabilities
Borrowings
Trade payables
Other payables
26. Trade and other payables
Current liabilities
Trade payables
Social security and other taxes
Other payables
Accruals
Deferred income
Non-current liabilities
Other payables
Accruals
Deferred income
Note
23
26
2019
£m
94.1
6.2
100.3
25.8
0.4
26.2
126.5
6,054.2
32.2
29.9
6,116.3
6,242.8
126.5
8.4
5,857.2
5,992.1
197.0
32.2
21.5
250.7
6,242.8
2019
£m
32.2
11.5
21.5
412.6
18.9
496.7
8.4
0.4
1,074.1
1,082.9
1,579.6
2018
£m
98.8
2.8
101.6
13.6
0.8
14.4
116.0
5,567.8
18.9
21.6
5,608.3
5,724.3
116.0
–
5,259.1
5,375.1
308.7
18.9
21.6
349.2
5,724.3
2018
£m
18.9
6.9
21.6
400.3
14.9
462.6
–
0.4
1,009.0
1,009.4
1,472.0
166
Severn Trent Plc Annual Report and Accounts 2019
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27. Deferred tax
An analysis of the movements in the major deferred tax liabilities and assets recognised by the Group is set out below:
At 1 April 2017
Charge/(credit) to income
Charge for adjustments to provisional fair values
Charge to equity
At 1 April 2018
Restatement
At 1 April 2018 restated
Charge/(credit) to income
Acquired on acquisition
Charge/(credit) to equity arising from rate change
At 31 March 2019
Accelerated tax
depreciation
£m
758.9
24.5
0.1
–
783.5
–
783.5
36.3
3.8
–
823.6
Retirement
benefit
obligations
£m
(78.7)
(0.3)
–
16.9
(62.1)
–
(62.1)
(2.3)
–
21.7
(42.7)
Fair value
of financial
instruments
£m
(46.1)
1.6
–
2.4
(42.1)
–
(42.1)
5.2
–
(0.2)
(37.1)
Other
£m
(10.4)
3.2
1.0
1.3
(4.9)
0.8
(4.1)
(1.6)
9.4
–
3.7
Total
£m
623.7
29.0
1.1
20.6
674.4
0.8
675.2
37.6
13.2
21.5
747.5
Deferred tax assets and liabilities have been offset. The offset amounts, which are to be recovered/settled after more than
12 months, are as follows:
Deferred tax asset
Deferred tax liability
28. Retirement benefit schemes
a) Defined benefit pension schemes
2019
£m
(79.8)
827.3
747.5
2018
(restated)
£m
(108.4)
783.6
675.2
(i) Background
The Group operates a number of defined benefit pension schemes. The Severn Trent Pension Scheme and the Severn Trent
Mirror Image Pension Scheme closed to future accrual on 31 March 2015, while the Dee Valley Water Limited Section of the Water
Companies Pension Scheme, which is a sectionalised scheme, currently remains open to accrual. The defined benefit pension
schemes cover increases in accrued benefits arising from inflation and pension increases. Their assets are held in separate funds
administered by trustees. The trustees are required to act in the best interests of the schemes’ beneficiaries. A formal actuarial
valuation of each scheme is carried out on behalf of the trustees at triennial intervals by an independent professionally qualified
actuary. Under the defined benefit pension schemes, members are entitled to retirement benefits calculated by reference to their
pensionable service and pensionable salary history, with inflationary pension increases applying in line with the scheme rules.
The defined benefit pension schemes and the dates of their last completed formal actuarial valuations as at the accounting date
are as follows:
Severn Trent Pension Scheme (STPS)*
Severn Trent Mirror Image Pension Scheme (STMIPS)
Water Companies Pension Scheme – Dee Valley Water Limited Section (DVWS)
Date of last formal actuarial valuation
31 March 2016
31 March 2016
31 March 2017
The STPS is by far the largest of the Group’s UK defined benefit schemes, comprising over 90% of the Group’s overall defined benefit obligations.
Severn Trent Plc Annual Report and Accounts 2019
167
Group financial statements
Notes to Group financial statements continued
For the year ended 31 March 2019
28. Retirement benefit schemes continued
a) Defined benefit pension schemes continued
(ii) Amount included in the balance sheet arising from the Group’s obligations under the defined benefit pension schemes
Fair value of assets
Present value of the defined benefit obligations
Presented on the balance sheet as:
Retirement benefit obligation – funded schemes in surplus
Retirement benefit obligation – funded schemes in deficit
Retirement benefit obligation – unfunded schemes
Net retirement benefit obligation
Fair value of scheme assets
Equities
Diversified growth funds
Corporate bonds
Liability-driven investment funds (‘LDIs’)
Property
Emerging markets multi-asset funds
High-yield bonds
Hedge funds
Cash
The majority of the assets have quoted prices in active markets, but there are a small proportion of the equity and LDI
investments which are unquoted.
Movements in the fair value of the scheme assets were as follows:
Fair value at 1 April
Interest income on scheme assets
Contributions from the sponsoring companies
Contributions from scheme members
Return on plan assets (excluding amounts included in finance income)
Scheme administration costs
Benefits paid
Fair value at 31 March
Movements in the present value of the defined benefit obligations were as follows:
Present value at 1 April
Service cost
Exceptional past service (cost)/credit
Interest cost
Contributions from scheme members
Actuarial gains arising from changes in demographic assumptions
Actuarial (losses)/gains arising from changes in financial assumptions
Actuarial gains arising from experience adjustments
Benefits paid
Present value at 31 March
2019
£m
2,339.8
61.0
34.9
0.1
95.9
(2.3)
(110.5)
2,418.9
2019
£m
(2,859.6)
(0.2)
(9.6)
(74.8)
(0.1)
55.7
(132.7)
39.0
110.5
(2,871.8)
168
Severn Trent Plc Annual Report and Accounts 2019
2019
£m
2,418.9
(2,871.8)
(452.9)
18.6
(462.9)
(8.6)
(471.5)
(452.9)
2018
£m
2,339.8
(2,859.6)
(519.8)
18.2
(529.3)
(8.7)
(538.0)
(519.8)
2019
£m
2018
£m
356.6
–
899.2
746.0
228.2
–
31.3
–
157.6
2,418.9
360.4
5.3
825.7
783.1
180.7
3.9
3.4
0.6
176.7
2,339.8
2018
£m
2,352.8
62.0
35.2
0.1
(1.3)
(1.8)
(107.2)
2,339.8
2018
£m
(2,927.4)
(0.5)
8.3
(77.5)
(0.1)
21.6
6.9
1.9
107.2
(2,859.6)
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28. Retirement benefit schemes continued
a) Defined benefit pension schemes continued
(ii) Amount included in the balance sheet arising from the Group’s obligations under the defined benefit pension schemes
continued
The Group has an obligation to pay pensions to a number of former employees, whose benefits would otherwise have been
restricted by the Finance Act 1989 earnings cap. Provision for such benefits amounting to £8.6 million (2018: £8.7 million)
is included as an unfunded scheme within the retirement benefit obligation.
The Group has assessed that is has an unconditional right to a refund of any surplus assets in each of the schemes following
settlement of all obligations to scheme members and therefore the surplus in DVWS has been recognised in full.
(iii) Amounts recognised in the income statement in respect of these defined benefit pension schemes
Amounts (charged)/credited to operating costs:
Current service cost
Exceptional past service (cost)/credit
Scheme administration costs
Amounts charged to finance costs:
Interest cost
Amounts credited to finance income:
Interest income on scheme assets
Total amount credited to the income statement
2019
£m
(0.2)
(9.6)
(2.3)
(12.1)
2018
£m
(0.5)
8.3
(1.8)
6.0
(74.8)
(77.5)
61.0
(25.9)
62.0
(9.5)
The actual return on scheme assets was a gain of £156.9 million (2018: £60.7 million).
Actuarial gains and losses have been reported in the statement of comprehensive income.
On 26 October 2018, the High Court issued a judgment in a claim involving Lloyds Banking Group’s defined benefit pension
schemes. This judgment concluded the schemes should be amended to equalise pension benefits for men and women in relation
to guaranteed minimum pension benefits. The issues determined by the judgment have a potential consequence for the schemes.
The Group has estimated the cost of equalising benefits, and has allowed for this cost within the exceptional past service cost item
in 2018/19. Any subsequent changes to this amount in future periods will be treated as a change in actuarial assumption, and as
such will be recognised in other comprehensive income.
(iv) Actuarial risk factors
The schemes typically expose the Group to actuarial risks such as investment risk, inflation risk and longevity risk.
Investment risk
The Group’s contributions to the schemes are based on actuarial calculations which make assumptions about the returns
expected from the schemes’ investments. If the investments underperform these assumptions in the long-term then the Group
may need to make additional contributions to the schemes in order to fund the payment of accrued benefits.
Each plan’s investment strategy seeks to balance the level of investment return sought with the aim of reducing volatility and risk.
In undertaking this approach reference is made to both the maturity of liabilities and the funding level of that plan. A number of
further strategies are employed to manage underlying risks, including liability-matching asset strategies, diversification of asset
portfolios and interest rate hedging.
Currently the plan has a balanced approach to investment in equity securities, debt instruments and real estate. Due to the
long-term nature of the plan liabilities, we consider it appropriate to invest a portion of the plan assets in equity securities and
in real estate to leverage the return generated by the fund.
Inflation risk
The benefits payable to members of the schemes are linked to inflation measured by the RPI or CPI, subject to caps. The Group’s
contributions to the schemes are based on assumptions about the future level of inflation. If inflation is higher than the levels
assumed in the actuarial calculations then the Group may need to make additional contributions to the schemes in order to fund
the payment of accrued benefits.
The schemes use LDIs within the asset portfolios to hedge against the value of liabilities changing as a result of movements in
long-term interest rate and inflation expectations. This structure allows the schemes to both hedge against these risks and retain
capital investment in assets that are expected to generate higher returns.
Severn Trent Plc Annual Report and Accounts 2019
169
Group financial statements
Notes to Group financial statements continued
For the year ended 31 March 2019
28. Retirement benefit schemes continued
a) Defined benefit pension schemes continued
(iv) Actuarial risk factors continued
Longevity risk
The Group’s contributions to the schemes are based on assumptions about the life expectancy of scheme members after
retirement. If scheme members live longer than assumed in the actuarial calculations then the Group may need to make
additional contributions to the schemes in order to fund the payment of accrued benefits.
(v) Actuarial assumptions
The major financial assumptions used in the accounting valuation of the obligations for the STPS which represents by far the
largest defined benefit obligation for the Group were as follows.
Price inflation – RPI
Price inflation – CPI
Discount rate
Pension increases in payment
Pension increases in deferment
2019
%
3.2
2.2
2.5
3.2
3.2
2018
%
3.1
2.1
2.7
3.1
3.1
The assumption for price inflation is derived from the difference between the yields on longer term fixed rate gilts and on
index-linked gilts.
In setting our discount rate, we construct a yield curve. Short-dated yields are taken from market rates for AA corporate bonds.
Long-dated yields for the curve are based on the average yield available on all long-dated AA corporate bonds. We project the
expected cash flows of the schemes and adopt a single equivalent cash flow weighted discount rate based on this constructed
yield curve.
The mortality assumptions are based on those used in the latest triennial funding valuations. The mortality assumptions adopted
at the year end for accounting purposes and the life expectancies at age 65 implied by the assumptions are as follows for
the STPS:
Mortality table used
Mortality table compared with standard table
Mortality projections
Future improvement per annum
Remaining life expectancy for members currently aged 65 years
Remaining life expectancy at age 65 for members currently aged 45 years
Men
S2NMA
95%
CMI 2018
1.0%
21.9
22.9
2019
Women
S2NFA
99%
CMI 2018
1.0%
23.6
24.8
Men
S2NMA
95%
CMI 2017
1.0%
22.4
23.4
2018
Women
S2NFA
99%
CMI 2017
1.0%
24.1
25.3
The calculation of the scheme obligations is sensitive to the actuarial assumptions and in particular to the assumptions relating to
discount rate, price inflation (capped, where relevant) and mortality. The following table summarises the estimated impact on the
Group’s obligations from changes to key actuarial assumptions whilst holding all other assumptions constant.
Assumption
Discount rate1
Price inflation2
Mortality3
Change in assumption
Increase/decrease by 0.1% pa
Increase/decreased by 0.1% pa
Increase in life expectancy by 1 year
Impact on disclosed obligations
Decrease/increase by £46/£47 million
Increase/decrease by £40/£39 million
Increase by £106 million
1 A change in discount rate is likely to occur as a result of changes in bond yield and as such would be expected to be offset to a significant degree by a change in the
value of the bond assets held by the plans.
2 The projected impact resulting from a change in RPI reflects the underlying effect on pensions in payment, pensions in deferment and resultant increases in
salary assumptions.
3 The change in assumption is based on triennial valuations and reflect the fact that life expectancy rates are expected to increase.
In reality, interrelationships exist between the assumptions, particularly between the discount rate and price inflation. The above
analysis does not take into account the effect of these interrelationships. Also, in practice any movement in obligations arising
from assumption changes are likely to be accompanied by movements in asset values – and so the impact on the accounting
deficit may be lower than the impact on the obligations shown above.
In presenting the above sensitivity analysis, the present value of the defined benefit obligation has been calculated using the
projected unit credit method at the end of the reporting period, which is the same as that applied in calculating the defined benefit
obligation liability recognised in the balance sheet.
170
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28. Retirement benefit schemes continued
a) Defined benefit pension schemes continued
(i) Effect on future cash flows
Contribution rates are set in consultation with the trustees for each scheme and each participating employer.
The average duration of the benefit obligation at the end of the year is 16 years for STPS and STMIPS (2018: 17 years) and 15 years
for DVWS (2018: 16 years).
The most recent completed formal triennial actuarial valuations and funding agreements were carried out as at 31 March 2016
for the STPS and STMIPS schemes and 31 March 2017 for DVWS. As a result of the STPS and STMIPS actuarial valuations, deficit
reduction contributions of £25 million were paid in the year ended 31 March 2017 and £10 million for each of the subsequent
financial years ending 31 March 2019 were agreed. Payments of £8 million per annum through an asset-backed funding
arrangement will continue to 31 March 2032. Further inflation-linked payments of £15 million per annum are being made through
an additional asset-backed funding arrangement, with payments having started in the financial year ending 31 March 2018 and
continuing to 31 March 2031. These contributions will cease earlier should a subsequent valuation of the STPS show that these
contributions are no longer needed.
b) Defined contribution pension schemes
The Group also operates the Severn Trent Group Personal Pension, a defined contribution scheme, for its UK employees.
The total cost charged to operating costs of £23.4 million (2018: £20.3 million) represents contributions payable to these schemes
by the Group at rates specified in the rules of the scheme. As at 31 March 2019 no contributions (2018: nil) in respect of the current
reporting period were owed to the schemes.
Hafren Dyfrdwy operates two defined contribution pension schemes, neither of which were material in either the current or
prior year.
29. Provisions for liabilities
At 1 April 2018
Charged to income statement
Utilisation of provision
Unwinding of discount
Acquisition of subsidiary
At 31 March 2019
Included in:
Current liabilities
Non-current liabilities
Restructuring
£m
0.8
–
(0.5)
–
–
0.3
Insurance
£m
23.3
5.2
(5.1)
–
–
23.4
Other
£m
27.2
7.0
(7.2)
0.2
0.5
27.7
2019
£m
32.2
19.2
51.4
Total
£m
51.3
12.2
(12.8)
0.2
0.5
51.4
2018
£m
40.6
10.7
51.3
The restructuring provision reflects costs to be incurred in respect of committed restructuring programmes. The associated
outflows are estimated to arise over a period of up to two years from the balance sheet date.
Insurance includes provisions in respect of Derwent Insurance Limited and Lyra Insurance Guernsey Limited, captive insurance
companies, which are wholly owned subsidiaries of the Group, and insurance deductions in Severn Trent Water Limited.
The associated outflows are estimated to arise over a period of up to five years from the balance sheet date.
Other provisions include provisions for dilapidations, commercial disputes, either from continuing or discontinued operations,
and potential environmental claims. The associated outflows are estimated to arise over a period up to ten years from the balance
sheet date.
Severn Trent Plc Annual Report and Accounts 2019
171
Group financial statements
Notes to Group financial statements continued
For the year ended 31 March 2019
30. Share capital
Total issued and fully paid share capital
240,943,929 ordinary shares of 9717/19p (2018: 240,222,617)
At 31 March 2019, 3,774,921 treasury shares were held (2018: 3,948,599).
Changes in share capital were as follows:
Ordinary shares of 9717/19p
At 1 April 2017
Shares issued under the Employee Sharesave Scheme
At 1 April 2018
Shares issued under the Employee Sharesave Scheme
At 31 March 2019
31. Share premium
At 1 April
Share premium arising on issue of shares for Employee Sharesave Scheme
At 31 March
32. Other reserves
At 1 April 2017
Total comprehensive (loss)/income for the year
Transfer to retained earnings
At 1 April 2018
Total comprehensive loss for the year
At 31 March 2019
Capital
redemption
reserve
£m
157.1
–
–
157.1
–
157.1
Translation
reserve
£m
40.4
(31.4)
(9.0)
–
–
–
2019
£m
2018
£m
235.9
235.1
Number
£m
239,793,915
428,702
240,222,617
721,312
240,943,929
2019
£m
117.7
10.3
128.0
Hedging
reserve
£m
(75.7)
11.6
–
(64.1)
(0.2)
(64.3)
234.7
0.4
235.1
0.8
235.9
2018
£m
112.5
5.2
117.7
Total
£m
121.8
(19.8)
(9.0)
93.0
(0.2)
92.8
The capital redemption reserve arose on the redemption of B shares.
The translation reserve arises from exchange differences on translation of the results and financial position of
foreign subsidiaries.
The hedging reserve arises from gains or losses on interest rate swaps taken directly to equity under the hedge accounting
provisions of IFRS 9 and the transition rules of IFRS 1.
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33. Capital management
The Group’s principal objectives in managing capital are:
• to access a broad range of sources of finance to obtain both the quantum required and lowest cost compatible with the need for
continued availability;
• to manage exposure to movements in interest rates to provide an appropriate degree of certainty as to its cost of funds;
• to minimise exposure to counterparty credit risk;
• to provide the Group with an appropriate degree of certainty as to its foreign exchange exposure;
• to maintain an investment grade credit rating; and
• to maintain a flexible and sustainable balance sheet structure.
The Group seeks to achieve a balance of long-term funding or commitment of funds across a range of funding sources at the
best possible economic cost. The Group monitors future funding requirements and credit market conditions to ensure continued
availability of funds.
The Group has continued to carefully monitor market conditions and our interest rate exposure. Given the low, flat yield curve
we believe it is the right time to start reducing our exposure to floating interest rates. At 31 March 2019, 22% of our gross debt
portfolio was at floating rates, with a further 25% of index linked debt and 53% of fixed rate debt.
The Group’s dividend policy is a key tool in achieving its capital management objectives. This policy is reviewed and updated in
line with Severn Trent Water’s five year price control cycle and takes into account, inter alia, the planned investment programme,
the appropriate gearing level achieving a balance between an efficient cost of capital and retaining an investment grade credit
rating and delivering an attractive and sustainable return to shareholders. The Board has decided to set the 2018/19 dividend
at 93.37 pence, an increase of 7.9% compared to the total dividend for 2017/18 of 86.55 pence. Our policy is to grow the dividend
annually at no less than RPI plus 4% until March 2020.
The Group’s capital at 31 March was:
Net cash and cash equivalents
Bank loans
Other loans
Finance leases
Cross currency swaps
Loans due from joint ventures and associated undertakings
Net debt
Equity attributable to owners of the Company
Total capital
2019
£m
39.6
(1,120.1)
(4,820.5)
(112.2)
37.1
142.0
(5,834.1)
(1,164.1)
(6,998.2)
2018
£m
38.5
(1,217.4)
(4,223.9)
(113.9)
24.5
135.6
(5,356.6)
(996.9)
(6,353.5)
Severn Trent Plc Annual Report and Accounts 2019
173
Group financial statements
Notes to Group financial statements continued
For the year ended 31 March 2019
34. Fair values of financial instruments
a) Fair value measurements
The valuation techniques that the Group applies in determining the fair values of its financial instruments on a recurring basis
are described below. The techniques are classified under the hierarchy defined in IFRS 13 which categorises valuation techniques
into Levels 1– 3 based on the degree to which the fair value is observable. The Group’s valuation techniques include Levels 2 and 3
given the wide range of financial instruments below:
Cross currency swaps
Assets
2019
£m
37.1
2018
£m Valuation techniques and key inputs
Discounted cash flow
24.5 Future cash flows are estimated based on forward interest rates from
Interest rate swaps
Assets
Liabilities
Energy swaps
Assets
Liabilities
Inflation swaps
Liabilities
26.1
(119.9)
11.4
(112.4)
5.3
(0.4)
0.3
(0.8)
observable yield curves at the period end and contract interest rates
discounted at a rate that reflects the credit risk of counterparties. The
currency cash flows are translated at spot rate.
Discounted cash flow
Future cash flows are estimated based on forward interest rates from
observable yield curves at the period end and contract interest rates
discounted at a rate that reflects the credit risk of counterparties.
Discounted cash flow
Future cash flows are estimated based on forward electricity prices from
observable indices at the period end and contract prices discounted at a
rate that reflects the credit risk of counterparties.
Discounted cash flow
(6.2)
(2.8) Future cash flows on the RPI leg of the instrument are estimated based on
observable forward inflation indices.
Future cash flows on the CPI leg of the instrument are estimated based on
the future expected differential between RPI and CPI.
Both legs are discounted using observable swap rates at the period end, at
a rate that reflects the credit risk of counterparties. This is considered to
be a Level 3 valuation technique.
Contingent consideration
(3.0)
– Management estimate of the amount that is likely to be payable. This is
considered to be a Level 3 valuation technique.
The contingent consideration arose on the acquisition of Agrivert (note 38).
Changes in the carrying values of instruments that are measured using a Level 3 technique were as follows:
At 1 April 2017
Losses recognised in profit or loss
At 31 March 2018
Losses recognised in profit or loss
Recognised on acquisition of subsidiary
At 31 March 2019
Inflation
swaps
£m
–
(2.8)
(2.8)
(3.4)
–
(6.2)
Contingent
consideration
£m
–
–
–
–
(3.0)
(3.0)
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34. Fair values of financial instruments continued
b) Comparison of fair value of financial instruments with their carrying amounts
The Directors consider that the carrying amounts of cash and short term deposits, bank overdrafts, loans receivable from joint
ventures, trade receivables and trade payables approximate their fair values. The carrying values and estimated fair values of
other financial instruments are set out below:
Floating rate debt
Bank loans
Currency bonds
Floating rate notes
Fixed rate debt
Bank loans
Sterling bonds
Fixed rate notes
Other loans
Finance leases
Index-linked debt
Bank loans
Sterling bonds
Other loans
Carrying value
£m
2019
Fair value
£m
Carrying value
£m
2018
Fair value
£m
818.1
37.9
147.7
1,003.7
184.1
2,591.1
673.3
2.8
112.2
3,563.5
117.9
1,279.1
88.6
1,485.6
6,052.8
818.3
37.9
148.0
1,004.2
183.3
2,956.8
707.4
2.8
119.6
3,969.9
126.7
2,104.4
67.2
2,298.3
7,272.4
917.1
38.2
147.7
1,103.0
185.3
2,357.0
343.4
5.3
113.9
3,004.9
115.0
1,244.1
88.2
1,447.3
5,555.2
918.6
38.2
153.0
1,109.8
185.0
2,700.2
347.6
5.3
122.5
3,360.6
124.9
2,057.1
87.1
2,269.1
6,739.5
The above classification does not take into account the impact of unhedged interest rate swaps or cross currency swaps.
Fixed rate sterling and currency bonds are valued using market prices for similar instruments, which is a Level 2
valuation technique.
Index-linked bonds are rarely traded and therefore quoted prices are not considered to be a reliable indicator of fair value.
Therefore, these bonds are valued using discounted cash flow models with discount rates derived from observed market prices
for a sample of bonds, which is a Level 3 valuation technique.
Fair values of the other debt instruments are also calculated using discounted cash flow models, which is a Level 3
valuation technique.
Severn Trent Plc Annual Report and Accounts 2019
175
Group financial statements
Notes to Group financial statements continued
For the year ended 31 March 2019
35. Risks arising from financial instruments
The Group’s activities expose it to a variety of financial risks:
• market risk (including interest rate risk, exchange rate risk and other price risk);
• credit risk;
• liquidity risk; and
• inflation risk.
The Group’s overall risk management programme addresses the unpredictability of financial markets and seeks to reduce
potential adverse effects on the Group’s financial performance or position.
Financial risks are managed by a central treasury department (‘Group Treasury’) under policies approved by the Board. The Board
has established a Treasury Committee to monitor treasury activities and to facilitate timely responses to changes in market
conditions when necessary. Group Treasury identifies, evaluates and hedges financial risks in close co-operation with the Group’s
operating units. The Board defines written principles for overall risk management, as well as written policies covering specific
areas such as exchange rate risk, interest rate risk, credit risk and the use of derivative and non-derivative financial instruments.
The Group’s policy is that derivative financial instruments are not held for trading but may be used to mitigate the Group’s
exposure to financial risk. The types of derivative instruments held and the related risks are described below.
Interest rate swaps are held to mitigate the Group’s exposure to changes in market interest rates. Further details are set out in
section a) (i) and note 36 b) (i).
Cross currency swaps are held to mitigate the Group’s exposure to exchange rate movements on amounts borrowed in foreign
currencies. Further details are set out in section a) (ii) and 36 a) (i).
Energy swaps are held to mitigate the Group’s exposure to changes in electricity prices. Further details are provided in
note 36 b) (ii).
Severn Trent Water, the Group’s most significant business unit, operates under a regulatory environment where its prices are
linked to inflation measured by RPI. In order to mitigate the risks to cash flow and earnings arising from fluctuations in RPI,
the Group holds debt instruments where the principal repayable and interest cost is linked to RPI.
a) Market risk
The Group is exposed to fluctuations in interest rates and, to a lesser extent, exchange rates. The nature of these risks and the
steps that the Group has taken to manage them are described below.
(i) Interest rate risk
The Group’s income and its operating cash flows are substantially independent of changes in market interest rates. The Group’s
interest rate risk arises from long-term borrowings.
Borrowings issued at variable rates expose the Group to the risk of adverse cash flow impacts from increases in interest rates.
Borrowings issued at fixed rates expose the Group to the risk of interest costs above the market rate when interest
rates decrease.
176
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35. Risks arising from financial instruments continued
a) Market risk continued
(i) Interest rate risk continued
The Group’s policy is to maintain 40% to 70% of its interest bearing liabilities in fixed rate instruments during AMP6. In measuring
this metric, management makes adjustments to the carrying value of debt to better reflect the amount that interest is calculated
on. Details of the adjustments made are set out below:
Net debt (note 40)
Cash and short term deposits
Loan receivable from joint ventures and associates
Cross currency swaps included in net debt at fair value
Fair value hedge accounting adjustments
Exchange on currency debt not hedge accounted
Interest bearing financial liabilities
2019
£m
5,834.1
41.0
142.0
37.1
(28.8)
(16.7)
6,008.7
2018
£m
5,356.6
51.1
135.6
24.5
(30.4)
(8.5)
5,528.9
The Group manages its cash flow interest rate risk by borrowing at fixed or index-linked rates or by using interest rate swaps.
Under these swaps the Group receives variable rate interest and pays fixed rate interest calculated by reference to the agreed
notional principal amounts. In practice the swaps are settled by transferring the net amount. These swaps have the economic
effect of converting borrowings from variable rates to fixed rates. The Group has entered into a series of these interest rate swaps
to hedge future interest payments beyond 2030.
The following tables show analyses of the Group’s interest bearing financial liabilities by type of interest. Debt which is hedged by
interest rate swaps or cross currency swaps is included in the category after taking account of the impact of the swap. Debt raised
in foreign currencies has been included at the notional sterling value of the payable leg of the corresponding cross currency swap
since this is the amount that is exposed to changes in interest rates.
Valuation adjustments that do not impact the amount on which interest is calculated, such as fair value hedge accounting
adjustments, are excluded from this analysis.
The net principal amount of unhedged swaps is shown as an adjustment to floating rate and fixed rate debt to demonstrate the
impact of the swaps on the amount of liabilities bearing fixed interest.
2019
Overdrafts
Bank loans
Other loans
Finance leases
Impact of swaps not matched against specific debt instruments
Interest bearing financial liabilities
Proportion of interest bearing financial liabilities that are fixed
Weighted average interest rate of fixed debt
Weighted average period for which interest is fixed (years)
2018
Overdrafts
Bank loans
Other loans
Finance leases
Impact of swaps not matched against specific debt instruments
Interest bearing financial liabilities
Proportion of interest bearing financial liabilities that are fixed
Weighted average interest rate of fixed debt
Weighted average period for which interest is fixed (years)
Floating
rate
£m
(1.4)
(818.1)
(169.1)
–
(988.6)
(348.4)
(1,337.0)
Floating
rate
£m
(12.6)
(917.1)
(167.6)
–
(1,097.3)
(349.6)
(1,446.9)
Fixed
rate
£m
–
(184.1)
(3,238.3)
(112.2)
(3,534.6)
348.4
(3,186.2)
53%
4.19%
8.8
Fixed
rate
£m
–
(185.3)
(2,685.0)
(113.9)
(2,984.2)
349.6
(2,634.6)
48%
4.30%
8.8
Index-linked
£m
–
(117.9)
(1,367.6)
–
(1,485.5)
–
(1,485.5)
Total
£m
(1.4)
(1,120.1)
(4,775.0)
(112.2)
(6,008.7)
–
(6,008.7)
Index-linked
£m
–
(115.0)
(1,332.3)
–
(1,447.3)
–
(1,447.3)
Total
£m
(12.6)
(1,217.4)
(4,184.9)
(113.9)
(5,528.8)
–
(5,528.8)
Severn Trent Plc Annual Report and Accounts 2019
177
Group financial statements
Notes to Group financial statements continued
For the year ended 31 March 2019
35. Risks arising from financial instruments continued
a) Market risk continued
(i) Interest rate risk continued
Interest rate swaps not hedge accounted
The Group has a number of interest rate swaps which are not accounted for as cash flow or fair value hedges. This has led to a
credit of £19.7 million (2018: £7.9 million) in the income statement.
Pay fixed rate interest
2 – 5 years
5 – 10 years
10 – 20 years
Receive fixed rate interest
5 – 10 years
10 – 20 years
Average contract
fixed interest rate
2018
%
2019
%
Notional principal amount
2018
£m
2019
£m
4.98
5.14
5.45
5.13
3.36
2.75
2.97
–
5.06
5.46
5.16
3.36
2.75
3.01
(150.0)
(150.0)
(75.0)
(375.0)
225.0
400.0
625.0
250.0
–
(300.0)
(73.7)
(373.7)
225.0
400.0
625.0
251.3
2019
£m
(25.8)
(34.9)
(33.5)
(94.2)
15.8
10.4
26.2
(68.0)
Fair value
2018
£m
–
(65.6)
(32.6)
(98.2)
11.4
(0.6)
10.8
(87.4)
Interest rate sensitivity analysis
The sensitivity after tax of the Group’s profits, cash flow and equity, including the impact on derivative financial instruments, to
changes in interest rates at 31 March is as follows:
Profit or loss
Cash flow
Equity
+1.0%
£m
(48.5)
(10.8)
(48.5)
2019
-1.0%
£m
54.3
10.8
54.3
+1.0%
£m
(47.7)
(11.5)
(47.7)
2018
-1.0%
£m
53.9
(11.5)
53.9
(ii) Exchange rate risk
Except for debt raised in foreign currency, which is hedged, the Group’s business does not involve significant exposure to foreign
exchange transactions. Substantially all of the Group’s profits and net assets arise from Severn Trent Water, which has very
limited and indirect exposure to changes in exchange rates, and therefore the sensitivity of the Group’s results to changes in
exchange rates is not material.
Certain of the Group’s subsidiaries enter into transactions in currencies other than the functional currency of the operation.
Exchange risks relating to such operations are not material but are managed centrally by Group Treasury through forward
exchange contracts to buy or sell currency. These contracts led to a no charge (2018: nil) in the income statement.
In order to meet its objective of accessing a broad range of sources of finance, the Group has raised debt denominated in
currencies other than sterling. In order to mitigate the Group’s exposure to exchange rate fluctuations, cross currency swaps
were entered into at the time that the debt was drawn down to swap the proceeds into sterling debt bearing interest based
on LIBOR.
Where the terms of the receivable leg of the swap closely match the terms of the underlying debt, the swaps are expected to be
effective hedges, hence the swaps have been accounted for as fair value hedges. The notional values and fair values of these
swaps are shown in note 36 a).
The Group also has cross currency swaps with a sterling value of £98.3 million (2018: £98.3 million) which are not accounted
for as fair value hedges. Economically these swaps act to mitigate the exchange rate risk of debt within the Group which is
denominated in foreign currency, but they are not designated hedges under IFRS 9. This has led to a credit of £12.2 million (2018:
charge of £17.7 million) in the income statement which is partly offset by the exchange loss of £8.6 million (2018: exchange gain of
£12.7 million) on the underlying debt.
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35. Risks arising from financial instruments continued
a) Market risk continued
(ii) Exchange rate risk continued
The Group’s gross and net currency exposures arising from currency borrowings are summarised in the tables below.
These show, in the relevant currency, the amount borrowed and the notional principal of the related swap or forward contract.
The net position shows the Group’s exposure to exchange rate risk in relation to its currency borrowings.
2019
Borrowings by currency
Cross currency swaps – hedge accounted
Cross currency swaps – not hedge accounted
Net currency exposure
2018
Borrowings by currency
Cross currency swaps – hedge accounted
Cross currency swaps – not hedge accounted
Net currency exposure
Euro
€m
(20.1)
19.9
–
(0.2)
Euro
€m
(20.2)
19.9
–
(0.3)
US dollar
$m
(180.0)
30.0
150.0
–
US dollar
$m
(150.0)
–
150.0
–
Yen
¥bn
(2.0)
2.0
–
–
Yen
¥bn
(2.0)
2.0
–
–
b) Credit risk
Operationally the Group has no significant concentrations of credit risk. It has policies in place to ensure that sales of products are
made to customers with an appropriate credit history, other than in Severn Trent Water Limited and Hafren Dyfrdwy Cyfyngedig,
whose operating licences oblige them to supply domestic customers even in cases where bills are not paid. Amounts provided
against accounts receivable and movements on the provision during the year are disclosed in note 21.
Cash deposits and derivative contracts are only placed with high credit quality financial institutions, which have been approved
by the Board. Group Treasury monitors the credit quality of the approved financial institutions and the list of financial institutions
that may be used is approved annually by the Board. The Group has policies that limit the amount of credit exposure to any one
financial institution.
Credit risk analysis
At 31 March the aggregate credit limits of authorised counterparties and the amounts held on short-term deposits were
as follows:
Double A range
Single A range
Triple B range
2019
£m
105.0
700.0
–
805.0
Credit limit
2018
£m
105.0
650.0
10.0
765.0
The fair values of derivative assets analysed by credit ratings of counterparties were as follows:
Double A range
Single A range
Amount
deposited
2018
£m
–
11.1
5.3
16.4
Derivative
assets
2018
£m
–
36.2
36.2
2019
£m
–
–
–
–
2019
£m
1.4
67.1
68.5
Severn Trent Plc Annual Report and Accounts 2019
179
Group financial statements
Notes to Group financial statements continued
For the year ended 31 March 2019
35. Risks arising from financial instruments continued
c) Liquidity risk
(i) Committed facilities
Prudent liquidity management requires sufficient cash balances to be maintained; adequate committed facilities to be available;
and the ability to close out market positions. Group Treasury manages liquidity and flexibility in funding by monitoring forecast and
actual cash flows and the maturity profile of financial assets and liabilities, and by keeping committed credit lines available.
At the balance sheet date the Group had committed undrawn borrowing facilities expiring as follows:
2 – 5 years
2019
£m
885.0
2018
£m
710.0
(ii) Cash flows from non-derivative financial instruments
The following tables show the estimated cash flows that will arise from the Group’s non-derivative net financial liabilities.
The information presented is based on the earliest date on which the Group can be required to pay and represents the
undiscounted cash flows including principal and interest.
Interest and inflation assumptions are based on prevailing market conditions at the year end date.
2019
Undiscounted amounts payable:
Within 1 year
1 – 2 years
2 – 5 years
5 – 10 years
10 – 15 years
15 – 20 years
20 – 25 years
25 – 30 years
30 – 35 years
35 – 40 years
40 – 45 years
45 – 50 years
Total
Undiscounted amounts receivable:
Within 1 year
1 – 2 years
Total
Floating rate
£m
(202.2)
(14.4)
(352.3)
(469.2)
(50.8)
–
–
–
–
–
–
–
(1,088.9)
Fixed rate
£m
(122.8)
(276.4)
(1,165.6)
(1,359.6)
(1,206.0)
(246.1)
(413.4)
–
–
–
–
–
(4,789.9)
Index-linked
£m
(28.8)
(30.9)
(321.6)
(412.3)
(217.9)
(145.6)
(176.3)
(208.5)
(652.7)
(3,248.6)
(22.8)
(358.6)
(5,824.6)
Trade payables
£m
(32.2)
–
–
–
–
–
–
–
–
–
–
–
(32.2)
Payments
on financial
liabilities
£m
(386.0)
(321.7)
(1,839.5)
(2,241.1)
(1,474.7)
(391.7)
(589.7)
(208.5)
(652.7)
(3,248.6)
(22.8)
(358.6)
(11,735.6)
Loans due from
joint ventures
£m
–
142.0
142.0
Trade
and other
receivables
£m
496.9
47.6
544.5
Cash and short
term deposits
£m
41.0
–
41.0
Receipts from
financial assets
£m
537.9
189.6
727.5
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35. Risks arising from financial instruments continued
c) Liquidity risk continued
(ii) Cash flows from non-derivative financial instruments continued
2018
Undiscounted amounts payable:
Within 1 year
1 – 2 years
2 – 5 years
5 – 10 years
10 – 15 years
15 – 20 years
20 – 25 years
25 – 30 years
30 – 35 years
35 – 40 years
40 – 45 years
45 – 50 years
Total
Undiscounted amounts receivable:
Within 1 year
1 – 2 years
5 – 10 years
Total
Floating rate
£m
(311.4)
(10.3)
(41.3)
(785.3)
(52.7)
–
–
–
–
–
–
–
(1,201.0)
Fixed rate
£m
(136.0)
(116.1)
(982.6)
(1,333.6)
(1,056.0)
(60.9)
(298.8)
–
–
–
–
–
(3,984.0)
Index-linked
£m
(27.8)
(29.4)
(325.7)
(199.9)
(436.2)
(139.0)
(167.7)
(199.2)
(649.7)
(2,273.6)
(1,068.1)
(374.2)
(5,890.5)
Trade payables
£m
(18.9)
–
–
–
–
–
–
–
–
–
–
–
(18.9)
Payments
on financial
liabilities
£m
(494.1)
(155.8)
(1,349.6)
(2,318.8)
(1,544.9)
(199.9)
(466.5)
(199.2)
(649.7)
(2,273.6)
(1,068.1)
(374.2)
(11,094.4)
Loans due from
joint ventures
£m
–
126.3
12.5
138.8
Trade
receivables
£m
191.0
–
–
191.0
Cash and short
term deposits
£m
51.1
–
–
51.1
Receipts from
financial assets
£m
242.1
126.3
12.5
380.9
Index-linked debt includes loans with maturities up to 50 years. The principal is revalued at fixed intervals and is linked to
movements in the RPI. Interest payments are made biannually based on the revalued principal. The principal repayment equals
the revalued amount at maturity. The payments included in the table above are estimates based on the forward inflation rates
published by the Bank of England at the balance sheet date.
Severn Trent Plc Annual Report and Accounts 2019
181
Group financial statements
Notes to Group financial statements continued
For the year ended 31 March 2019
35. Risks arising from financial instruments continued
c) Liquidity risk continued
(iii) Cash flows from derivative financial instruments
The following tables show the estimated cash flows that will arise from the Group’s derivative financial instruments. The tables
are based on the undiscounted net cash inflows/(outflows) on the derivative financial instruments that settle on a net basis and
the undiscounted gross inflows/(outflows) on those derivatives that require gross settlement. When the amount payable or
receivable is not fixed, the amount disclosed has been determined by reference to the projected interest and foreign currency
rates derived from the forward curves existing at the balance sheet date. Actual amounts may be significantly different from those
indicated below.
2019
Within 1 year
1 – 2 years
2 – 5 years
5 – 10 years
10 – 15 years
15 – 20 years
2018
Within 1 year
1 – 2 years
2 – 5 years
5 – 10 years
10 – 15 years
15 – 20 years
Derivative liabilities
Interest rate
swaps
£m
(28.6)
(15.6)
(44.9)
(31.8)
(7.5)
–
(128.4)
Inflation
swaps
£m
–
–
(0.3)
(1.7)
(2.5)
10.4
5.9
Energy
swaps
£m
–
–
(0.4)
–
–
–
(0.4)
Interest rate
swaps
£m
16.7
0.3
0.6
0.4
(0.1)
–
17.9
Derivative liabilities
Interest rate
swaps
£m
(14.9)
(14.3)
(47.5)
(35.8)
(13.0)
–
(125.5)
Inflation
swaps
£m
–
–
0.2
0.8
1.6
(6.7)
(4.1)
Energy
swaps
£m
–
–
(0.8)
–
–
–
(0.8)
Interest rate
swaps
£m
5.1
1.7
3.5
3.9
–
–
14.2
Derivative assets
Cross currency swaps
Cash
payments
£m
(3.2)
(3.2)
(9.7)
(144.1)
(8.6)
–
(168.8)
Cash
receipts
£m
6.2
6.2
18.3
164.7
16.9
–
212.3
Derivative assets
Cross currency swaps
Cash
payments
£m
(0.2)
(0.3)
(1.1)
(13.0)
(8.8)
–
(23.4)
Cash
receipts
£m
1.1
1.1
3.4
23.3
17.5
–
46.4
Energy
swaps
£m
0.1
0.6
4.7
–
–
–
5.4
Energy
swaps
£m
0.2
–
0.1
–
–
–
0.3
Total
£m
(8.8)
(11.7)
(31.7)
(12.5)
(1.8)
10.4
(56.1)
Total
£m
(8.7)
(11.8)
(42.2)
(20.8)
(2.7)
(6.7)
(92.9)
d) Inflation risk
The Group’s principal operating subsidiary, Severn Trent Water Limited, operates under a regulatory environment where its prices
are linked to inflation measured by RPI. Its operating profits and cash flows are therefore exposed to changes in RPI. In order
to mitigate and partially offset this risk, Severn Trent Water has raised debt which pays interest at a fixed coupon based on a
principal amount that is adjusted for the change in RPI during the life of the debt instrument (‘index-linked debt’). The amount of
index-linked debt at the balance sheet date is shown in section a) (i) interest rate risk, and the estimated future cash flows relating
to this debt are shown in section c) (ii) cash flows from non-derivative financial instruments.
Ofwat has announced its plans to move towards an economic regulatory model linked to inflation measured on the CPIH index
over a period of time. In anticipation of this the Group has entered into CPI/RPI swaps with a notional value of £250 million
(2018: £150 million) in order to mitigate the risk of divergence between inflation measured by CPIH and that measured by RPI.
Inflation rate sensitivity analysis
The finance cost of the Group’s index-linked debt instruments varies with changes in RPI rather than interest rates. The sensitivity
at 31 March of the Group’s profit and equity to changes in RPI is set out in the following table. This analysis relates to financial
instruments only and excludes any RPI impact on Severn Trent Water’s revenues and Regulatory Capital Value, or accounting for
defined benefit pension schemes.
Profit or loss
Equity
+1.0%
£m
(10.6)
(10.6)
2019
-1.0%
£m
10.6
10.6
+1.0%
£m
(11.7)
(11.7)
2018
-1.0%
£m
11.7
11.7
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36. Hedge accounting
The Group uses derivative financial instruments to hedge exposures to changes in exchange rates and interest rates.
Hedge accounting is adopted for such instruments where the criteria set out in IFRS 9 are met.
a) Fair value hedges
(i) Cross currency swaps
The Group raises debt denominated in currencies other than sterling. Cross currency swaps are entered into at the time that
the debt is drawn down to swap the proceeds into sterling debt bearing interest based on LIBOR in order to mitigate the Group’s
exposure to exchange rate fluctuations. Where the terms of the receivable leg of the swap closely match the terms of the
underlying debt, the swaps are expected to be effective hedges.
At the year end the amounts of cross currency swaps designated as fair value hedges were as follows:
Euro
US dollar
Yen
b) Cash flow hedges
Notional principal amount
2018
£m
11.4
–
8.5
19.9
2019
£m
11.4
23.2
8.5
43.1
2019
£m
10.1
0.2
8.8
19.1
Fair value
2018
£m
10.4
–
8.3
18.7
(i) Interest rate swaps
The Group has entered into interest rate swaps under which it has agreed to exchange the difference between fixed and floating
interest rate amounts calculated on agreed notional principal amounts. Such contracts enable the Group to mitigate the risk of
changing interest rates on future cash flow exposures arising from issued variable rate debt. Where the hedge is expected to be
highly effective these interest rate swaps are accounted for as cash flow hedges.
Details of interest rate swaps that have been accounted for as cash flow hedges are summarised below:
Period to maturity
5 – 10 years
10 – 20 years
Average contract fixed
interest rate
2018
%
2.63
1.83
2.08
2019
%
2.63
1.83
2.08
Notional principal amount
2018
£m
135.2
298.0
433.2
2019
£m
135.2
298.0
433.2
2019
£m
(10.9)
(14.8)
(25.7)
Fair value
2018
£m
(8.6)
(5.0)
(13.6)
Severn Trent Plc Annual Report and Accounts 2019
183
Group financial statements
Notes to Group financial statements continued
For the year ended 31 March 2019
36. Hedge accounting continued
b) Cash flow hedges continued
(ii) Energy swaps
The Group has entered into a series of energy swaps under which it has agreed to exchange the difference between fixed and
market prices of electricity at six-monthly intervals up to March 2025.
Details of energy swaps that have been accounted for as cash flow hedges are summarised below:
Period to maturity
Less than 1 year
1 – 2 years
2 – 5 years
5 – 10 years
37. Share based payment
Average contract price
2018
2019
£/MWh
£/MWh
47.6
48.6
48.6
44.7
40.5
43.7
47.7
–
41.3
44.2
Notional contracted amount
2018
MWh
43,680
21,955
547,460
–
2019
MWh
21,955
372,240
788,280
43,680
1,226,155
613,095
2019
£m
0.1
2.0
2.7
0.1
4.9
Fair value
2018
£m
0.2
–
(0.7)
–
(0.5)
The Group operates a number of share based remuneration schemes for employees. During the year, the Group recognised total
expenses of £8.1 million (2017/18: £6.9 million) related to equity settled share based payment transactions.
The weighted average share price during the year was £19.27 (2017/18: £21.25).
At 31 March 2019, there were no options exercisable (2018: none) under any of the share based remuneration schemes.
a) Long Term Incentive Plan
Under the Long Term Incentive Plan (‘LTIP’), conditional awards of shares may be made to Executive Directors and senior staff.
Awards are subject to performance conditions and continued employment throughout the vesting period.
(i) Awards made under the LTIP
The 2015, 2016, 2017 and 2018 LTIP awards are subject to Severn Trent Water’s achievement of Return on Regulated Equity in
excess of the level included in the Severn Trent Water AMP6 business plan over a three year vesting period. It has been assumed
that performance against the LTIP non-market conditions will be 100% (2018: 100%).
(ii) Awards outstanding
Details of changes in the number of awards outstanding during the year are set out below:
Opening at 1 April 2017
Granted during the year
Vested during the year
Lapsed during the year
Outstanding at 1 April 2018
Granted during the year
Vested during the year
Lapsed during the year
Outstanding at 31 March 2019
Details of LTIP awards outstanding at 31 March were as follows:
Date of grant
July 2015
July 2016
July 2017
July 2018
Number of awards
517,474
203,035
(139,829)
(31,906)
548,774
272,057
(159,463)
(35,945)
625,423
Normal date of
vesting
2018
2019
2020
2021
Number of awards
2019
–
175,543
181,070
268,810
625,423
2018
160,028
188,131
200,615
548,774
Details of the basis of the LTIP scheme are set out in the Directors’ remuneration report on pages 97 to 122.
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37. Share based payment continued
b) Employee Sharesave Scheme
Under the terms of the Sharesave Scheme, the Board may grant the right to purchase ordinary shares in the Company to those
employees who have entered into an HMRC approved Save As You Earn contract for a period of three or five years.
(i) Options outstanding
Details of changes in the number of options outstanding during the year are set out below:
Outstanding at 1 April 2017
Granted during the year
Forfeited during the year
Cancelled during the year
Exercised during the year
Lapsed during the year
Outstanding at 1 April 2018
Granted during the year
Forfeited during the year
Cancelled during the year
Exercised during the year
Lapsed during the year
Outstanding at 31 March 2019
Sharesave options outstanding at 31 March were as follows:
Date of grant
January 2013
January 2014
January 2015
January 2016
January 2017
January 2018
January 2019
Number of
share options
3,106,607
1,087,376
(46,715)
(134,768)
(428,702)
(8,867)
3,574,931
1,331,044
(58,285)
(405,861)
(721,312)
(6,000)
3,714,517
Weighted
average
exercise price
1,572p
1,652p
1,636p
1,665p
1,306p
1,367p
1,625p
1,474p
1,663p
1,654p
1,532p
1,575p
1,585p
Number of awards
2019
–
144,212
227,212
556,447
662,545
804,957
1,319,144
3,714,517
2018
110,447
151,528
846,002
621,971
781,782
1,063,201
–
3,574,931
Normal date
of exercise
2018
2017 or 2019
2018 or 2020
2019 or 2021
2020 or 2022
2021 or 2023
2022 or 2024
Option price
1,241p
1,331p
1,584p
1,724p
1,663p
1,652p
1,474p
c) Fair value calculations
The fair values of the share awards made and share options granted during the year were calculated using the Black-Scholes
method. The principal assumptions and data are set out below:
Share price at grant date (pence)
Option life (years)
Vesting period (years)
Expected volatility (%)
Expected dividend yield (%)
Risk free rate (%)
Fair value per share (pence)
LTIP
1,884
3
3
18.2
4.0
n/a
1,866
3 year scheme
1,849
3.5
3
18.2
4.0
0.6
303
2019
SAYE
5 year scheme
1,849
5.5
5
18.2
4.0
0.8
284
LTIP
2,341
3
3
18.2
4.1
n/a
2,328
3 year scheme
2,138
3.5
3
18.2
4.1
0.5
375
2018
SAYE
5 year scheme
2,138
5.5
5
18.2
4.1
0.8
351
Expected volatility is measured over the three years prior to the date of grant of the awards or share options. Volatility has been
calculated based on historical share price movements.
The risk free rate is derived from yields at the grant date of gilts of similar duration to the awards or share options.
The dividend yield is calculated using the expected dividend for the year divided by the share price at the date of grant.
Severn Trent Plc Annual Report and Accounts 2019
185
Group financial statements
Notes to Group financial statements continued
For the year ended 31 March 2019
38. Acquisitions
On 30 November 2018, Severn Trent Green Power Limited acquired 100% of the issued share capital of Agrivert Holdings Limited
for the total consideration of £61.3 million and the assumption of £59.7 million of existing debt.
Agrivert’s UK operations have been added to Severn Trent Green Power’s existing business and will complement our two
operating food waste anaerobic digestion plants at Coleshill and Roundhill and one under construction in Derby. The acquisition
has added 105 GWh of energy generation per annum, increasing the Group’s energy generating capacity by around 30%.
The acquisition has been accounted for using the acquisition method. Goodwill of £28.7 million has been capitalised attributable to
the anticipated future opportunities and outperformance arising as a result of the acquisition.
No goodwill related to this acquisition is expected to be deductible for tax purposes.
The residual excess over the net assets acquired has been recognised as goodwill.
Provisional fair values on acquisition
Intangible assets
Property, plant and equipment
Inventory
Trade and other receivables
Cash and cash equivalents
Borrowings
Trade and other payables
Provisions for liabilities
Deferred tax
Net assets acquired
Goodwill
Total consideration
Satisfied by:
Cash
Deferred consideration
Contingent consideration
Net cash flows arising on acquisition:
Cash consideration
Cash and cash equivalents acquired
Agrivert Group Limited for the period since acquisition to 31 March 2019:
Revenue
Profit before tax
Severn Trent Group for the year ended 31 March 2019 if acquisition happened on 1 April 2018:
Revenue
Profit before tax
£m
31.5
69.4
0.6
9.4
3.3
(63.0)
(4.9)
(0.5)
(13.2)
32.6
28.7
61.3
54.2
4.1
3.0
61.3
(54.2)
3.3
(50.9)
9.2
0.9
1,793.7
385.7
As outlined by IFRS 3, management has until the earliest of the date at which all information required is received or one year from
the acquisition date in order to satisfy the measurement period criteria. The fair values are provisional.
Acquisition-related costs amounting to £3.6 million were recognised as an expense in the income statement. No other acquisition
costs were recognised.
Contingent consideration is payable if the vendor obtains an extension to a lease agreement relating to one of the acquired Group’s
operating sites within two years of the acquisition date. The range of amounts payable is nil to £3 million.
See note 16 for the reconciliation of goodwill recognised for the Group.
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39. Discontinued operations
Operating Services US
The disposal of the Group’s US business (Operating Services, US), which formed part of the Business Services segment, to US
investors PPC Enterprises LLC and Alston Capital Partners LLC, was completed on 30 June 2017.
The results of discontinued operations are disclosed separately in the income statement and comprise:
Turnover
Total operating costs
Loss before interest and tax
Net finance income
Loss before tax
Attributable tax expense
Gain on disposal of discontinued operations
Profit for the period attributable to owners of the Company
Basic and diluted earnings per share from discontinued operations are as follows:
Basic earnings per share
Diluted earnings per share
Profit
attributable to
owners of the
Company
£m
–
–
Weighted
average
number of
shares
m
–
–
2019
Per share
amount
pence
–
–
Net cash flows arising from the discontinued operations in the year were:
2019
£m
–
–
–
–
–
–
–
–
2018
£m
42.1
(42.2)
(0.1)
–
(0.1)
0.3
13.0
13.2
2018
Profit
attributable to
owners of the
Company
£m
13.2
13.2
Weighted
average
number of
shares
£m
235.3
236.1
Per share
amount
pence
5.6
5.6
Net cash flows attributable to:
operating activities
investing activities
financing activities
The net gain on disposals is calculated as follows:
Consideration
Net assets attributable to owners of the Company
Tax on gain on disposal
Disposal costs and provisions on disposal
Foreign exchange gain recycled from reserves
Net gain on disposal
2019
£m
–
–
–
–
2018
£m
1.9
(0.6)
–
1.3
2018
Operating
Services US
£m
47.8
(45.5)
2.3
(0.7)
(18.4)
29.8
13.0
The net assets of the business at the date of disposal, all of which were attributable to the owners of the Company, were:
Goodwill
Other intangible assets
Property, plant and equipment
Inventory
Trade and other receivables
Cash and bank balances
Trade and other payables
Net assets attributable to owners of the Company
Severn Trent Plc Annual Report and Accounts 2019
2018
Operating
Services US
£m
14.4
2.9
9.4
0.6
28.2
9.9
(19.9)
45.5
187
Group financial statements
Notes to Group financial statements continued
For the year ended 31 March 2019
39. Discontinued operations continued
The net cash flows arising from disposals were:
Consideration received in cash and cash equivalents
Disposal costs paid in cash and cash equivalents
Cash and bank balances disposed of
40. Cash flow statement
a) Reconciliation of operating profit to operating cash flows
Profit before interest and tax from continuing operations
Profit before interest and tax from discontinued operations
Profit before interest and tax
Depreciation of property, plant and equipment
Amortisation of intangible assets
Pension service cost
Defined benefit pension scheme administration costs
Defined benefit pension scheme contributions
Share based payment charge
Loss/(profit) on sale of property, plant and equipment and intangible assets
Exceptional depreciation – property, plant and equipment
Profit on disposal of businesses
Deferred income credit to the income statement
Provisions charged to the income statement
Utilisation of provisions for liabilities
Operating cash flows before movements in working capital
Increase in inventory
Increase in amounts receivable
Increase in amounts payable
Cash generated from operations
Tax received
Tax paid
Net cash generated from operating activities
2018
£m
39.3
(4.3)
(9.9)
25.1
2018
(restated)
£m
527.2
13.6
540.8
308.8
20.8
(7.8)
1.8
(35.2)
6.9
(7.3)
16.8
(13.7)
(14.3)
13.8
(5.4)
826.0
(2.9)
(58.4)
8.6
773.3
8.0
(14.5)
766.8
2019
£m
563.3
–
563.3
315.4
30.5
9.8
2.3
(34.9)
8.1
0.6
–
–
(14.7)
12.2
(12.8)
879.8
(1.7)
(60.0)
8.2
826.3
–
(21.3)
805.0
b) Non-cash transactions
No additions to property, plant and equipment during the year were financed by new finance leases (2018: nil). Assets transferred
from developers at no cost were recognised at their fair value of £42.1 million (2018: £35.3 million).
c) Reconciliation of movement in cash and cash equivalents to movement in net debt
As at 1 April 2018
Cash flow
Fair value adjustments
RPI uplift on index-linked debt
Debt acquired on acquisition
Foreign exchange
Other non-cash movements
As at 31 March 2019
Net cash
and cash
equivalents
£m
38.5
(2.2)
–
–
3.3
–
–
39.6
Bank
loans
£m
(1,217.4)
163.5
–
(2.9)
(62.4)
–
(0.9)
(1,120.1)
Other
loans
£m
(4,223.9)
(551.8)
1.6
(36.8)
–
(8.1)
(1.5)
(4,820.5)
Finance
leases
£m
(113.9)
2.3
–
–
(0.6)
–
–
(112.2)
Cross
currency
swaps
£m
24.5
–
12.6
–
–
–
–
37.1
Loans due
from joint
ventures
£m
135.6
6.0
–
–
–
–
0.4
142.0
Net
debt
£m
(5,356.6)
(382.2)
14.2
(39.7)
(59.7)
(8.1)
(2.0)
(5,834.1)
Liabilities from financing activities comprise bank loans, other loans and finance leases.
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41. Contingent liabilities
Bonds and guarantees
Group undertakings have entered into bonds and guarantees in the normal course of business. No liability (2018: nil) is expected
to arise in respect of either bonds or guarantees.
42. Financial and other commitments
a) Investment expenditure commitments
Contracted for but not authorised in the financial statements
2019
£m
359.2
2018
£m
395.0
In addition to these contractual commitments, Severn Trent Water Limited has longer term expenditure plans which include
investments to achieve improvements in performance mandated by Ofwat and to provide for growth in demand for water and
waste water services.
b) Leasing commitments
At the balance sheet date the Group had outstanding operating commitments for future minimum operating lease payments
under non-cancellable operating leases, which fall due as follows:
Within 1 year
1 – 5 years
After more than 5 years
2019
£m
2.8
4.2
10.5
17.5
2018
£m
1.1
2.4
4.8
8.3
Operating lease payments represent rentals by the Group for certain of its office property, plant and equipment.
43. Post balance sheet events
Following the year end the Board of Directors have proposed a final dividend of 56.02 pence per share. Further details of this are
shown in note 14.
44. Related party transactions
Transactions between the Company and its subsidiaries, which are related parties, have been eliminated on consolidation and are
not included in this note. Trading transactions between the Group and its joint venture, Water Plus, are disclosed below.
Sale of services
Net interest income
Outstanding balances between the Group and the joint venture as at 31 March were as follows:
Trade and other receivables due from related parties
Loans receivable from joint ventures
2019
£m
335.0
3.8
338.8
2019
£m
2.3
142.0
144.3
Water Plus
2018
£m
354.9
2.4
357.3
Water Plus
2018
£m
44.9
135.6
180.5
The retirement benefit schemes operated by the Group are considered to be related parties. Details of transactions and balances
with the retirement benefit schemes are disclosed in note 28.
Severn Trent Plc Annual Report and Accounts 2019
189
Group financial statements
Notes to Group financial statements continued
For the year ended 31 March 2019
44. Related party transactions continued
Remuneration of key management personnel
Key management personnel comprise the members of STEC during the year.
The remuneration of the Directors is included within the amounts disclosed below. Further information about the remuneration of
individual Directors is provided in the audited part of the Directors’ remuneration report on pages 117 to 122.
Short-term employee benefits
Share based payment
45. Alternative performance measures
2019
£m
6.5
2.9
9.4
2018
£m
6.4
3.5
9.9
Financial measures or metrics used in this report that are not defined by IFRS are alternative performance measures (’APMs’).
The Group uses such measures for performance analysis because they provide additional useful information on the performance
and position of the Group. Since the Group defines its own APMs, these might not be directly comparable with other companies’
APMs. These measures are not intended to be a substitute for, or superior to, IFRS measurements.
a) Exceptional items
Exceptional items are income or expenditure which individually or, if of a similar type, in aggregate should, in the opinion of the
directors, be disclosed by virtue of their size or nature if the financial statements are to give a true and fair view. In this context,
materiality is assessed at the segment level.
b) Underlying PBIT
Underlying profit before interest and tax is profit before interest and tax excluding exceptional items as recorded in the income
statement and amortisation of intangible assets recognised on acquisition of subsidiaries. This provides a measure of operating
performance excluding distortions caused by exceptional items and reflecting the operational performance of the acquired
subsidiaries. Following the acquisition of Agrivert this APM was updated to include adjustment of amortisation on acquired
intangible assets. The calculation of this APM is shown on the face of the income statement and in note 5 for reportable segments.
c) Underlying earnings per share
Underlying earnings per share figures are presented for continuing operations. These exclude the effects of exceptional items,
amortisation of acquired intangible assets, net gains/losses on financial instruments, current tax on exceptional items and on
net gains/losses on financial instruments and deferred tax. The Directors consider that the underlying figures provide a useful
additional indicator of performance and remove non-performance related distortions. See note 15.
d) Net debt
Net debt comprises borrowings including remeasurements for changes in fair value of amounts in fair value hedging
relationships, cross currency swaps that are used to fix the sterling liability of foreign currency borrowings (whether hedge
accounted or not), net cash and cash equivalents, and loans to joint ventures. See note 40.
e) Effective interest rate
The effective interest rate is calculated as net finance costs, excluding net finance costs from pensions, plus capitalised finance
costs divided by the monthly average net debt during the year.
(net finance costs – net finance costs from pensions + capitalised finance costs)
(monthly average net debt)
Net finance costs
Net finance costs from pensions
Capitalised interest
Average net debt
Effective interest rate
This APM is used as it shows the average interest rate that is attributable to the net debt of the business.
2019
£m
194.2
(13.8)
33.2
213.6
2018
£m
219.5
(15.5)
26.2
230.2
5,547.7
5,134.4
3.9%
4.5%
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45. Alternative performance measures continued
f) Effective cash cost of interest
The effective cash cost of interest is calculated on the same basis as the effective interest rate except that it excludes finance
costs that are not paid in cash but are accreted to the carrying value of the debt (principally RPI adjustments on index-linked debt).
(net finance costs – net finance costs from pensions – RPI interest + capitalised finance costs)
(monthly average net debt)
Net finance costs
Net finance costs from pensions
RPI interest
Capitalised interest
Average net debt
Effective cash cost of interest
2019
£m
194.2
(13.8)
(38.0)
33.2
175.6
2018
£m
219.5
(15.5)
(54.1)
26.2
176.1
5,547.7
5,134.4
3.2%
3.4%
This is used as it shows the average cash interest rate based on the net debt of the business.
g) PBIT interest cover
The ratio of items underlying PBIT (see (b) above) to net finance costs excluding net finance costs from pensions.
underlying PBIT
(net finance costs – net finance costs from pensions)
Underlying PBIT
Net finance costs
Net finance costs from pensions
Net finance costs excluding finance costs from pensions
PBIT interest cover ratio
2019
£m
573.6
194.2
(13.8)
180.4
2018
(restated)
£m
539.8
219.5
(15.5)
204.0
3.2
2.6
This is used to show how the underlying PBIT of the business covers the financing costs associated only with net debt on a
consistent basis.
Severn Trent Plc Annual Report and Accounts 2019
191
Group financial statements
Notes to Group financial statements continued
For the year ended 31 March 2019
45. Alternative performance measures continued
h) EBITDA and EBITDA interest cover
The ratio of profit from continuing operations before interest, tax, exceptional items, depreciation and amortisation to net finance
costs excluding net finance costs from pensions.
(underlying PBIT + depreciation + amortisation)
(net finance costs – net finance costs from pensions)
Underlying PBIT
Depreciation
Amortisation (excluding amortisation of intangible assets recognised on acquisition of subsidiaries)
EBITDA
Net finance costs
Net finance costs from pensions
Net finance costs excluding finance costs from pensions
EBITDA interest cover ratio
2019
£m
573.6
315.4
29.8
918.8
194.2
(13.8)
180.4
2018
(restated)
£m
539.8
308.2
20.5
868.5
219.5
(15.5)
204.0
5.1
4.3
This is used to show how the EBITDA of the business covers the financing costs associated only with net debt on a
consistent basis.
i) Underlying effective current tax rate
Current tax charge for the year on continuing operations, excluding prior year charges, current tax on exceptional items and
on financial instruments, divided by profit from continuing operations before tax, net gains/losses on financial instruments,
exceptional items, and share of net profit of joint ventures accounted for using the equity method.
(current year current tax charge in the income statement – tax on exceptional items – tax on financial instruments)
(PBT – share of net profit of JVs – exceptional items – net losses on financial instruments)
Profit before tax
Adjustments
Share of net loss/(profit) of joint ventures
Exceptional items
Net (gains)/losses on financial instruments
Underlying effective current tax rate
2019
Current tax
theron
£m
(41.2)
–
–
(2.6)
(43.8)
11.6%
£m
384.7
0.4
9.6
(16.0)
378.7
2018
(restated)
Current tax
theron
£m
(36.8)
–
(0.7)
(3.3)
(40.8)
12.7%
£m
301.2
(0.2)
12.6
6.7
320.3
This APM is used to remove distortions in the tax charge and create a metric consistent with the calculation of underlying
earnings per share in note 15. Share of net profit of joint ventures is excluded from the calculation because this is included after
tax and the tax on joint venture profits is therefore not included in the current tax charge.
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46. Subsidiary undertakings
Details of all subsidiary undertakings as at 31 March 2019 are given below. Details of the joint venture are set out in note 19.
All subsidiary undertakings have been included in the consolidation.
Owned directly by Severn Trent Plc
Severn Trent Investment Holdings Limited
Country of operation
and incorporation
United Kingdom
Percentage of
share capital held
100%
Class of share
capital held
Ordinary
The following subsidiary undertakings all operate and are incorporated in the United Kingdom. The percentage of share capital
held is 100% and the class of share capital held is ordinary.
All subsidiary undertakings
Aqua Deva Limited
Charles Haswell and Partners Limited
Chester Water Limited
Debeo Debt Recovery Limited
Dee Valley Group Limited
Dee Valley Limited
Dee Valley Services Limited
Dee Valley Water (Holdings) Limited
East Worcester Water Limited
Etwall Land Limited
Gunthorpe Fields Limited
Hafren Dyfrdwy Cyfyngedig
Midlands Land Portfolio Limited
North Wales Gas Limited
Northern Gas Supplies Limited
Severn Trent Corporate Holdings Limited
Severn Trent Data Portal Limited
Severn Trent Draycote Limited
Severn Trent Finance Holdings Limited
Severn Trent Finance Limited
Severn Trent Financing and Investments Limited
Severn Trent General Partnership Limited
Severn Trent Green Power (Ardley) Limited
Severn Trent Green Power (Bridgend) Limited
Severn Trent Green Power (Cassington) Limited
Severn Trent Green Power (CW) Limited
Severn Trent Green Power (Hertfordshire) Limited
Severn Trent Green Power (North London) Limited
Severn Trent Green Power (RBWM) Limited
Severn Trent Green Power (Wallingford) Limited
Severn Trent Green Power (West London) Limited
Severn Trent Green Power Biogas Limited
Severn Trent (W&S) Limited
Severn Trent Green Power Composting Limited
Severn Trent Green Power Group Limited
Severn Trent Green Power Holdings Limited
Severn Trent Green Power Limited
Severn Trent Holdings Limited
Severn Trent LCP Limited
Severn Trent Leasing Limited
Severn Trent Metering Services Limited
Severn Trent MIS Trustees Limited
Severn Trent Overseas Holdings Limited
Severn Trent Pension Scheme Trustees Limited
Severn Trent PIF Trustees Limited
Severn Trent Power Generation Limited
Severn Trent Property Solutions Limited
Severn Trent Reservoirs Limited
Severn Trent Services Defence Limited
Severn Trent Services (Water and Sewerage) Limited
Severn Trent Services Defence Holdings Limited
Severn Trent Services Holdings Limited
Severn Trent Services International (Overseas Holdings) Limited
Severn Trent Services International Limited
Severn Trent Services Operations UK Limited
Severn Trent Services Purification Limited
Severn Trent Services UK Limited
Severn Trent SSPS Trustees Limited
Severn Trent Systems Limited
Severn Trent Trimpley Limited
Severn Trent Utilities Finance Plc
Severn Trent Utility Services Limited
Severn Trent Water Limited
Severn Trent Wind Power Limited
Wrexham Water Limited
Severn Trent Retail and Utility Services Limited
All subsidiary undertakings
Derwent Insurance Limited
Energy Supplies UK Limited
Lyra Insurance Guernsey Limited
Severn Trent Africa (Pty) Ltd
Severn Trent Carsington Limited
Severn Trent Response Limited
Country of operation
and incorporation
Gibraltar
United Kingdom
Guernsey
South Africa
United Kingdom
Ireland
Percentage of
share capital held
100%
100%
100%
100%
100%
60%
Class of share
capital held
Ordinary
A and B Ordinary
Ordinary
Ordinary
A and B Ordinary
Ordinary
Severn Trent Plc Annual Report and Accounts 2019
193
Group financial statements
Notes to Group financial statements continued
For the year ended 31 March 2019
46. Subsidiary undertakings continued
Unless stated below, the registered office of the aforementioned entities is Severn Trent Centre, 2 St John’s Street, Coventry,
CV1 2LZ, United Kingdom.
Company
Dee Valley Limited
Derwent Insurance Limited
Hafren Dyfrdwy Cyfyngedig
Lyra Insurance Guernsey Limited
Severn Trent Africa (Pty) Ltd
Severn Trent General Partnership Limited
Severn Trent Green Power (Ardley) Limited
Severn Trent Green Power (Bridgend) Limited
Severn Trent Green Power (Cassington) Limited
Severn Trent Green Power (CW) Limited
Severn Trent Green Power (Hertfordshire) Limited
Severn Trent Green Power (North London) Limited
Severn Trent Green Power (RBWM) Limited
Severn Trent Green Power (Wallingford) Limited
Severn Trent Green Power (West London) Limited
Severn Trent Green Power Biogas Limited
Severn Trent Green Power Composting Limited
Severn Trent Green Power Group Limited
Severn Trent Green Power Holdings Limited
Severn Trent Response Limited
Registered office
Packsaddle, Wrexham Road, Rhostyllen, Wrexham, LL14 4EH
6A Queensway, PO Box 64, Gibraltar
Packsaddle, Wrexham Road, Rhostyllen, Wrexham, LL14 4EH
St Martin's House, Le Bordage, St Peter Port, GY1 4AU, Guernsey
2 Elgin Road, Sunninghill, Johannesburg, South Africa
50 Lothian Road, Festival Square, Edinburgh, EH3 9WJ
The Stables, Radford, Chipping Norton, Oxfordshire, OX7 4EB
The Stables, Radford, Chipping Norton, Oxfordshire, OX7 4EB
The Stables, Radford, Chipping Norton, Oxfordshire, OX7 4EB
The Stables, Radford, Chipping Norton, Oxfordshire, OX7 4EB
The Stables, Radford, Chipping Norton, Oxfordshire, OX7 4EB
The Stables, Radford, Chipping Norton, Oxfordshire, OX7 4EB
The Stables, Radford, Chipping Norton, Oxfordshire, OX7 4EB
The Stables, Radford, Chipping Norton, Oxfordshire, OX7 4EB
The Stables, Radford, Chipping Norton, Oxfordshire, OX7 4EB
The Stables, Radford, Chipping Norton, Oxfordshire, OX7 4EB
The Stables, Radford, Chipping Norton, Oxfordshire, OX7 4EB
The Stables, Radford, Chipping Norton, Oxfordshire, OX7 4EB
The Stables, Radford, Chipping Norton, Oxfordshire, OX7 4EB
6th Floor, 2 Grand Canal Square, Dublin 2, Ireland
Subsidiary audit exemptions
Severn Trent Plc has issued guarantees over the liabilities of the following companies at 31 March 2019 under section 479C of
Companies Act 2006 and these entities are exempt from the requirements of the Act relating to the audit of individual accounts by
virtue of section 479A of the Act.
Company Number
Company
2416605
Charles Haswell and Partners Limited
2888872
Chester Water Limited
4316684
Dee Valley Group Limited
2902525
Dee Valley Limited
4421854
Dee Valley Water (Holdings) Limited
2757948
East Worcester Water Limited
7559793
Etwall Land Limited
4240764
Gunthorpe Fields Limited
3995023
Severn Trent (W&S) Limited
7570384
Severn Trent Carsington Limited
4395566
Severn Trent Corporate Holdings Limited
8181048
Severn Trent Data Portal Limited
7681784
Severn Trent Draycote Limited
6044159
Severn Trent Finance Holdings Limited
6294618
Severn Trent Finance Limited
6312635
Severn Trent Financing and Investments Limited
SC416614
Severn Trent General Partnership Limited
5656363
Severn Trent Holdings Limited
7560050
Severn Trent Investment Holdings Limited
7943556
Severn Trent LCP Limited
6810163
Severn Trent Leasing Limited
2569703
Severn Trent Metering Services Limited
2455508
Severn Trent Overseas Holdings Limited
2651131
Severn Trent Power Generation Limited
3115315
Severn Trent Reservoirs Limited
2562471
Severn Trent Retail and Utility Services Limited
4395572
Severn Trent Services Holdings Limited
2387816
Severn Trent Services International Limited
Severn Trent Services International (Overseas Holdings) Limited 3125131
2409826
Severn Trent Services Purification Limited
8120387
Severn Trent Services UK Limited
2394552
Severn Trent Systems Limited
10690056
Severn Trent Trimpley Limited
4125386
Severn Trent Utility Services Limited
194
Severn Trent Plc Annual Report and Accounts 2019
Company statement of comprehensive income
For the year ended 31 March 2019
Profit for the year
Other comprehensive income/(loss)
Items that will not be reclassified to the income statement:
Net actuarial losses
Tax on net actuarial losses
Other comprehensive loss for the year
Total comprehensive income for the year
Strategic report
Governance
Group financial statements
Company financial statements
Other information
>
2019
£m
216.5
(0.1)
–
(0.1)
216.4
2018
£m
182.4
(9.1)
1.5
(7.6)
174.8
Severn Trent Plc Annual Report and Accounts 2019
195
Company financial statements
Company statement of changes in equity
For the year ended 31 March 2019
At 1 April 2017
Profit for the year
Net actuarial losses
Tax on net actuarial losses
Total comprehensive income for the year
Share options and LTIPs
– proceeds from shares issued
– value of employees’ services
Dividends paid
At 31 March 2018
Profit for the year
Net actuarial losses
Tax on net actuarial losses
Total comprehensive income for the year
Share options and LTIPs
– proceeds from shares issued
– value of employees’ services
Dividends paid
At 31 March 2019
Share
capital
£m
234.7
–
–
–
–
0.4
–
–
235.1
–
–
–
–
0.8
–
–
235.9
Share
premium
£m
112.5
–
–
–
–
Other
reserves
£m
160.7
–
–
–
–
5.2
–
–
117.7
–
–
–
–
10.3
–
–
128.0
–
–
–
160.7
–
–
–
–
–
–
–
160.7
Retained
earnings
£m
2,973.7
182.4
(9.1)
1.5
174.8
–
6.9
(197.0)
2,958.4
216.5
(0.1)
–
216.4
–
7.2
(211.9)
2,970.1
Total
£m
3,481.6
182.4
(9.1)
1.5
174.8
5.6
6.9
(197.0)
3,471.9
216.5
(0.1)
–
216.4
11.1
7.2
(211.9)
3,494.7
Included in retained earnings are profits of £1,221.2 million that arose from Group restructuring arrangements in previous years
and are therefore not distributable.
196
Severn Trent Plc Annual Report and Accounts 2019
Strategic report
Governance
Group financial statements
Company financial statements
Other information
>
Note
2019
£m
2018
£m
2
3
4
5
6
6
7
8
9
7
8
9
10
11
12
0.1
0.5
3,337.9
1.6
659.8
3,999.9
23.8
25.2
1.9
50.9
(4.5)
(147.1)
(3.6)
(155.2)
(104.3)
3,895.6
(88.3)
(298.9)
(8.6)
(5.1)
(400.9)
3,494.7
235.9
128.0
160.7
2,970.1
3,494.7
0.2
0.2
3,330.0
1.5
527.6
3,859.5
44.3
15.9
–
60.2
(17.2)
(137.0)
(6.0)
(160.2)
(100.0)
3,759.5
(85.4)
(189.0)
(8.7)
(4.5)
(287.6)
3,471.9
235.1
117.7
160.7
2,958.4
3,471.9
Company balance sheet
For the year ended 31 March 2019
Non-current assets
Intangible fixed assets
Tangible fixed assets
Investments in subsidiaries
Deferred tax asset
Trade and other receivables
Current assets
Trade and other receivables
Current tax receivable
Cash and cash equivalents
Current liabilities
Borrowings
Trade and other payables
Provisions
Net current liabilities
Total assets less current liabilities
Non-current liabilities
Borrowings
Trade and other payables
Retirement benefit obligations
Provisions
Net assets
Capital and reserves
Called up share capital
Share premium account
Other reserves
Retained earnings
Total capital and reserves
The profit for the year is £216.5 million (2018: £182.4 million).
Signed on behalf of the Board who approved the accounts on 20 May 2019.
Andrew Duff
Chairman
James Bowling
Chief Financial Officer
Company number: 02366619
Severn Trent Plc Annual Report and Accounts 2019
197
Company financial statements
Notes to Company financial statements
For the year ended 31 March 2019
1. Employee numbers
The average number of employees during the year was 11 (2018: 9).
2. Intangible fixed assets
Cost
At 1 April 2018
Disposals
As at 31 March 2019
Amortisation
At 1 April 2018
Amortisation for the year
Disposals
At 31 March 2019
Net book value
At 31 March 2019
At 31 March 2018
3. Tangible fixed assets
Cost
At 1 April 2018
Additions
Disposals
As at 31 March 2019
Depreciation
At 1 April 2018
Disposals
At 31 March 2019
Net book value
At 31 March 2019
At 31 March 2018
4. Investments in subsidiaries
As at 1 April 2018
Additions
Impairment
As at 31 March 2019
Purchased
software
£m
1.1
(0.9)
0.2
(0.9)
–
0.8
(0.1)
0.1
0.2
Total
£m
0.7
0.5
(0.7)
0.5
(0.5)
0.5
–
0.5
0.2
£m
3,330.0
8.1
(0.2)
3,337.9
Land and
buildings
£m
Office fixtures
and equipment
£m
Assets under
construction
£m
0.1
–
(0.1)
–
–
–
–
–
0.1
0.6
–
(0.6)
–
(0.5)
0.5
–
–
0.1
–
0.5
–
0.5
–
–
–
0.5
–
Details of principal subsidiaries of the Company are given in note 46 to the Group financial statements.
198
Severn Trent Plc Annual Report and Accounts 2019
Accelerated
tax
depreciation
£m
0.1
(0.1)
–
–
0.1
0.1
Retirement
benefit
obligations
£m
–
–
1.5
1.5
–
1.5
Fair value
of financial
instruments
£m
0.1
(0.1)
–
–
–
–
5. Deferred tax asset
At 1 April 2017
(Charge)/credit to income
Credit to equity
At 1 April 2018
Credit to income
At 31 March 2019
6. Trade and other receivables
Current assets
Other amounts receivable
Prepayments
Amounts owed by group undertakings
Non-current assets
Other amounts receivable
Loan receivable
Amounts owed by group undertakings under loan agreements
7. Borrowings
Current liabilities
Bank overdraft
Non-current liabilities
Other loans
Strategic report
Governance
Group financial statements
Company financial statements
Other information
>
Other
£m
(0.1)
0.1
–
–
–
–
2019
£m
6.5
0.4
16.9
23.8
–
32.4
627.4
659.8
683.6
2019
£m
4.5
88.3
92.8
Total
£m
0.1
(0.1)
1.5
1.5
0.1
1.6
2018
£m
4.4
0.5
39.4
44.3
1.6
26.4
499.6
527.6
571.9
2018
£m
17.2
85.4
102.6
Non-current borrowings comprise the Company’s RPI linked retail bond issued in July 2012. The bond carries a coupon of 1.3% on
the principal amount which is uplifted by RPI. The bond is repayable in July 2022.
At the balance sheet date the Company had £100 million (2018: £100 million) of undrawn borrowing facilities.
8. Trade and other payables
Current liabilities
Trade payables
Social security and other taxes
Other payables
Accruals
Amounts due to group undertakings
Non-current liabilities
Amounts due to group undertakings
Severn Trent Plc Annual Report and Accounts 2019
2019
£m
2018
£m
0.3
0.1
4.0
3.4
139.3
147.1
298.9
446.0
0.5
0.5
2.8
4.0
129.2
137.0
189.0
326.0
199
Company financial statements
Notes to Company financial statements continued
For the year ended 31 March 2019
9. Provisions
At 1 April 2018
Charged to income statement
Utilisation of provision
At 31 March 2019
Included in:
Current liabilities
Non-current liabilities
Insurance
£m
5.6
–
(0.6)
5.0
Other
£m
4.9
0.1
(1.3)
3.7
2019
£m
3.6
5.1
8.7
Total
£m
10.5
0.1
(1.9)
8.7
2018
£m
6.0
4.5
10.5
The claim outflows associated with insurance provisions are estimated to arise over a period of up to five years from the balance
sheet date.
Other provisions include provisions for dilapidations and commercial disputes. The associated outflows are estimated to arise
over a period up to five years from the balance sheet date.
10. Share capital
Total issued and fully paid share capital
240,943,929 ordinary shares of 97 17/19p (2018: 240,222,617)
At 31 March 2019, 3,774,921 treasury shares were held (2018: 3,948,599).
Changes in share capital were as follows:
Ordinary shares of 9717/19p
At 1 April 2017
Shares issued under the Employee Sharesave Scheme
At 1 April 2018
Shares issued under the Employee Sharesave Scheme
At 31 March 2019
11. Share premium
At 1 April
Share premium arising on issue of shares for Employee Sharesave Scheme
At 31 March
12. Other reserves
At 1 April 2017, 31 March 2018 and 2019
The capital redemption reserve arose on the redemption of B shares.
2019
£m
2018
£m
235.9
235.1
Number
£m
239,793,915
428,702
240,222,617
721,312
240,943,929
2019
£m
117.7
10.3
128.0
Hedging
reserve
£m
3.6
234.7
0.4
235.1
0.8
235.9
2018
£m
112.5
5.2
117.7
Total
£m
160.7
Capital
redemption
reserve
£m
157.1
The hedging reserve arises from gains or losses on interest rate swaps taken directly to equity under the hedge accounting
provisions of IFRS 9 and the transition rules of IFRS 1.
13. Share based payment
For details of employee share schemes and options granted over the shares of the Company, see note 37 of the Group financial
statements. Details of options exercised and awards vesting during the year and of the weighted average share price of the
Company during the year are also disclosed in that note.
200
Severn Trent Plc Annual Report and Accounts 2019
Strategic report
Governance
Group financial statements
Company financial statements
Other information
>
14. Pensions
Defined benefit schemes
The Group operates defined benefit pension schemes, of which some employees of the Company are members. There is no
contractual agreement for charging the net defined benefit cost of these schemes between the companies that participate in
the schemes. As a result, the net defined benefit cost of the scheme is recognised in the financial statements of the sponsoring
employer, Severn Trent Water Limited. The scheme closed to future accrual on 31 March 2015. The cost of contributions to the
Group schemes amount to £0.4 million (2018: £0.6 million). There were no amounts outstanding for contributions to the defined
benefit schemes (2018: nil).
The Company has an obligation to pay pensions to a number of former employees, whose benefits would otherwise have been
restricted by the Finance Act 1989 earnings cap. This unfunded scheme is part of the Severn Trent Pension Scheme.
Information about the schemes as a whole is disclosed in note 28 to the Group financial statements.
15. Related party transactions
The retirement benefit schemes operated by the Group are considered to be related parties. Details of transactions and balances
with the retirement benefit schemes are disclosed in note 28.
The Company has given guarantees in favour of Water Plus Limited in respect of the joint venture’s liabilities to wholesalers in the
Open Water market and its loan from Severn Trent Water Limited. The guarantee in respect of liabilities to wholesalers is capped
at £58.1 million (2018: £42.5 million) and the guarantees for the Severn Trent Water loan is for the amount due.
16. Contingent liabilities
a) Bonds and guarantees
The Company has entered into bonds and guarantees in the normal course of business. No liabilities are expected to arise in
respect of either the bonds or guarantees.
b) Bank offset arrangements
The banking arrangements of the Company operate on a pooled basis with certain of its subsidiary undertakings. Under these
arrangements participating companies guarantee each others’ overdrawn balances to the extent of their credit balances,
which can be offset against balances of participating companies. As at 31 March 2019, the Company had no contingent liabilities
(2018: nil).
17. Post balance sheet events
Following the year end the Board of Directors has proposed a final dividend of 56.02 pence per share.
18. Dividends
For details of the dividends paid in the years ended 31 March 2019 and 31 March 2018 see note 14 in the Group
financial statements.
Severn Trent Plc Annual Report and Accounts 2019
201
Other information
Five year summary
Continuing operations
Turnover
Profit before interest, tax and exceptional items
Net exceptional items before tax
Amortisation of acquired intangible assets
Net interest payable before gains/(losses) on financial
instruments and exceptional finance costs
Gains/(losses) on financial instruments
Results of associates and joint ventures
Profit on ordinary activities before taxation
Current tax on profit on ordinary activities
Deferred tax
Exceptional tax
Profit on ordinary activities after taxation
Results from discontinued operations
Profit for the year
Net assets employed
Fixed assets
Other net liabilities excluding net debt, retirement benefit
obligation, provisions and deferred tax
Derivative financial instruments²
Net retirement benefit obligation
Provisions for liabilities and deferred tax
Net assets held for sale
Financed by
Called up share capital
Reserves
Total shareholders’ funds
Non-controlling interests
Net debt³
Statistics
Earnings per share (continuing) – pence
Underlying earnings per share – pence
Dividends per share (excluding special dividend) – pence
Dividend cover (before exceptional items and deferred tax)
Gearing4 – %
Ordinary share price at 31 March – pence
Average number of employees
– Regulated Water and Waste Water
– Other
2019
£m
1,767.4
573.6
(9.6)
(0.7)
(194.2)
16.0
(0.4)
384.7
(31.8)
(37.6)
–
315.3
–
315.3
2018
(restated)¹
£m
1,696.4
539.8
(12.6)
–
(219.5)
(6.7)
0.2
301.2
(32.9)
(28.7)
–
239.6
13.2
252.8
2017
2016
2015
£m
1,638.0
520.1
16.6
–
(205.1)
(1.8)
(1.8)
328.0
(36.3)
(22.4)
52.2
321.5
21.1
342.6
£m
1,753.7
503.4
1.0
–
(209.3)
7.7
0.1
302.9
(51.3)
(13.7)
78.6
316.5
14.8
331.3
£m
1,801.3
540.3
(18.7)
–
(240.0)
(133.5)
0.1
148.2
(37.8)
5.1
–
115.5
4.7
120.2
9,337.7
8,660.1
8,315.7
7,810.8
7,620.0
(992.6)
(95.1)
(452.9)
(798.9)
–
6,998.2
235.9
928.2
1,164.1
–
5,834.1
6,998.2
133.4
145.8
93.4
1.6
83.3
1,976.0
5,680
900
(956.0)
(104.3)
(519.8)
(726.5)
–
6,353.5
235.1
761.8
996.9
–
5,356.6
6,353.5
101.8
120.5
86.6
1.4
84.4
1,844.0
5,660
605
(916.8)
(161.1)
(574.6)
(657.5)
–
6,005.7
234.7
688.6
923.3
–
5,082.4
6,005.7
136.8
115.7
81.5
1.4
84.6
2,382.0
5,273
596
(798.4)
(166.3)
(309.5)
(694.7)
–
5,841.9
234.3
783.1
1,017.4
1.1
4,823.4
5,841.9
133.5
102.1
80.7
1.3
82.6
2,173.0
5,236
2,122
(799.0)
(177.7)
(468.9)
(725.4)
72.6
5,521.6
233.7
521.9
755.6
13.4
4,752.6
5,521.6
48.3
107.2
84.9
1.3
86.1
2,059.0
5,532
1,910
1 Restated as set out in note 2 to the Group financial statements.
2 Excludes instruments hedging foreign currency debt.
3 Includes instruments hedging foreign currency debt.
4 Gearing has been calculated as net debt divided by the sum of equity and net debt.
202
Severn Trent Plc Annual Report and Accounts 2019
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Strategic report
Governance
Group financial statements
Company financial statements
Other information
>
Severn Trent shareholder helpline
Electronic communications
The Company’s registrar is Equiniti. Equiniti’s main
responsibilities include maintaining the shareholder register
and making dividend payments.
By registering to receive shareholder documentation from
Severn Trent Plc electronically shareholders can benefit from
being able to:
If you have any queries relating to your Severn Trent Plc
shareholding you should contact Equiniti.
• view the Annual Report and Accounts on the day it
is published;
Registrar contact details:
• receive an email alert when shareholder documents
Online: www.shareview.co.uk from here you will be able
to securely email Equiniti with your query.
are available;
• cast their AGM vote electronically; and
Telephone: 0371 384 2967*
Overseas enquiries: +44 121 415 7044
Text phone: 0371 384 2255*
By post: Equiniti, Aspect House, Spencer Road, Lancing,
West Sussex, BN99 6DA
Corporate website
Shareholders are encouraged to visit our website
www.severntrent.com which provides:
• company news and information;
• links to our operational businesses’ websites;
• details of our governance arrangements;
• details of our strategy;
• details of the Group’s business models and business
plan; and
• the Company’s approach to operating responsibly.
There is also a dedicated investors’ section on the
website which contains up-to-date information for
shareholders including:
• comprehensive share price information;
• financial results;
• a history of dividend payment dates and amounts; and
• access to current and historical shareholder documents such
as the Annual Report and Accounts.
• manage their shareholding quickly and securely online,
through Shareview.
Electronic shareholder communications also enable the
Company to reduce its impact on the environment and
benefit from savings associated with reduced printing and
mailing costs.
For further information and to register for electronic
shareholder communications visit www.shareview.co.uk
Dividend payments
Bank mandates
Dividends can be paid automatically into your bank or building
society account.
The benefits of doing this are that you will:
• receive cleared funds in your bank account on the
payment date;
• avoid postal delays; and
• remove the risk of your cheques getting lost in the post.
To take advantage of this service or for further details contact
Equiniti or visit www.shareview.co.uk
Dividend reinvestment plan (‘DRIP’)
The DRIP gives shareholders the option of using their dividend
payments to buy more Severn Trent Plc shares instead of
receiving cash. If you would like to participate in the DRIP,
please request a dividend reinvestment plan mandate from
Equiniti Financial Services Limited.
Telephone: 0371 384 2268*
Telephone number from outside the UK: +44 121 415 7173
* Lines are open 8:30am to 5:30pm Monday to Friday (excluding public holidays in
England and Wales).
Severn Trent Plc Annual Report and Accounts 2019
203
Other information
Information for shareholders
Continued
Buying and selling shares in the UK
If you wish to buy or sell certificated Severn Trent Plc shares,
you may need to use a stockbroker or high street bank which
trades on the London Stock Exchange. There are also many
telephone and online services available to you.
If you are selling, you will need to present your share certificate
at the time of sale. Details of low-cost dealing services can be
obtained from www.shareview.co.uk or 0345 603 7037**.
Share price information
Shareholders can find share price information on our website
and in most national newspapers. For a real-time buying or
selling price, you should contact a stockbroker.
Shareholder security
Fraudsters use persuasive and high pressure tactics to lure
investors into scams. They may offer to sell shares that turn
out to be worthless or non-existent, or to buy shares at an
inflated price in return for an upfront payment. While high
profits are promised, if you buy or sell shares in this way you
will probably lose your money.
How to avoid share fraud:
• Think about getting independent financial and professional
advice before you hand over any money.
• Remember, if it sounds too good to be true, it probably is.
If you are approached by fraudsters please tell the FCA using
the share fraud reporting form at www.fca.org.uk/scams,
where you can find out more about investment scams.
You can also call the Freephone FCA Consumer helpline on
0800 111 6768.
If you have already paid money to share fraudsters you should
contact Action Fraud on 0300 123 2040.
Unsolicited mail
The Company is legally obliged to make its share register
available to the general public. Consequently some
shareholders may receive unsolicited mail. If you wish to limit
the amount of unsolicited mail you receive please contact:
The Mailing Preference Service (‘MPS’), Freepost 29 LON20771,
London, W1E 0ZT.
Alternatively, register online at www.mpsonline.org.uk or call
the MPS Registration line on 0345 0700 705.
• Keep in mind that firms authorised by the Financial Conduct
Authority (‘FCA’) are unlikely to contact you out of the blue
with an offer to buy or sell shares.
• Do not get into a conversation, note the name of the person
and firm contacting you and then end the call.
• Check the Financial Services Register at www.fca.org.uk to
see if the person and firm contacting you is authorised by
the FCA.
American Depositary Receipts
Severn Trent has a sponsored Level 1 American Depositary
Receipt (‘ADR’) programme, for which The Bank of New York
Mellon acts as Depositary.
The Level 1 ADR programme trades on OTCQX which is the
premier tier of the US over the counter (‘OTC’) market under
the symbol STRNY (it is not listed on a US stock exchange).
Each ADR represents one Severn Trent Ordinary Share.
• Beware of fraudsters claiming to be from an authorised firm,
copying its website or giving you false contact details.
If you have any enquiries regarding Severn Trent ADRs please
contact The Bank of New York Mellon.
• Use the firm’s contact details listed on the Register if you
want to call it back.
By post: BNY Mellon Shareowners Services, PO Box 30170,
College Station, TX 77842-3170, US.
• Call the Freephone FCA Consumer helpline on 0800 111 6768
if the firm does not have contact details on the Register or
you are told they are out of date.
• Search the list of unauthorised firms to avoid at
www.fca.org.uk/scams
• Consider that if you buy or sell shares from an unauthorised
firm you will not have access to the Financial Ombudsman
Service or Financial Services Compensation Scheme.
By telephone:
If calling from within the US: (888) 269 2377 (toll-free).
If calling from outside the US: +1 201 680 6825.
By email: shrrelations@cpushareownerservices.com
Website: www.mybnymdr.com
** Lines are open 8:00am to 4:30pm Monday to Friday for dealing, and until
6:00pm for enquiries.
Financial calendar
Ex dividend date – final dividend
Record date to be eligible for the final dividend
AGM
Interim management statement – Q1 year ending 31 March 2020
Final dividend payment date
Interim results announcement – year ending 31 March 2020
Ex dividend date – interim dividend
Record date to be eligible for the interim dividend
Interim dividend payment date
All dates are indicative and are subject to change.
13 June 2019
14 June 2019
17 July 2019
17 July 2019
19 July 2019
21 November 2019
28 November 2019
29 November 2019
3 January 2020
204
Severn Trent Plc Annual Report and Accounts 2019
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Severn Trent Plc
Registered office:
Severn Trent Centre
2 St John’s Street
Coventry CV1 2LZ
Tel: 02477 715000
www.severntrent.com
Registered in England and Wales
Registration number: 2366619