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Severn Trent

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FY2019 Annual Report · Severn Trent
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Severn Trent Plc
Annual Report and Accounts 2019

Highlights
 £1,767.4m

Group turnover
2018: £1,696.4m1

 93.37p

Dividend per share
2018: 86.55p

 133.4p

Basic earnings per share  
from continuing operations 
2018: 101.8p1

 145.8p

Underlying basic  
earnings per share2
2018: 120.5p1

 £563.3m

Group profit before 
interest and tax
2018: £527.2m1

 £573.6m

Group underlying profit 
before interest and tax2
2018: £539.8m1

1   Restated for the implementation of IFRS 15, see note 2 

to the Group financial statements.

2   Alternative Performance Measures are defined in note 45 

to the Group financial statements.

Contents

 STRATEGIC REPORT

What we do .................................................................................................................................02
Our business model .................................................................................................................04
Our social purpose ...................................................................................................................06
Chairman’s statement ..............................................................................................................16
Market and industry overview ............................................................................................... 18
Chief Executive’s review ..........................................................................................................21
How we are achieving our strategic objectives ..................................................................24
Environment, Social and Governance – At a Glance .........................................................29
ODIs and KPIs ............................................................................................................................32
Regulated Water and Waste Water .......................................................................................34
Business Services ....................................................................................................................46
Chief Financial Officer’s review .............................................................................................48
Risk management ....................................................................................................................54
Emerging risks ..........................................................................................................................55
Principal risks ...........................................................................................................................56
Brexit statement ........................................................................................................................61
Viability statement ....................................................................................................................62

 GOVERNANCE

Chairman’s introduction to governance ..............................................................................64
Board of Directors .................................................................................................................... 66
Executive Committee ...............................................................................................................68
Stakeholder and Shareholder engagement .......................................................................73
Our company purpose and culture .......................................................................................75
Board evaluation .......................................................................................................................77
Nominations Committee report ............................................................................................81
Audit Committee report ..........................................................................................................85
Treasury Committee report ................................................................................................... 93
Corporate Responsibility Committee report ..................................................................... 94
Directors’ remuneration report ............................................................................................97
Directors’ report .....................................................................................................................123
Directors’ Responsibilities Statement ...............................................................................128

 GROUP FINANCIAL STATEMENTS

Independent Auditor’s report to the members of Severn Trent Plc ............................129
Consolidated income statement .........................................................................................134
Consolidated statement of comprehensive income  ......................................................135
Consolidated statement of changes in equity ..................................................................136
Consolidated balance sheet .................................................................................................137
Consolidated cash flow statement .....................................................................................138
Notes to Group financial statements .................................................................................139

 COMPANY FINANCIAL STATEMENTS

Company statement of comprehensive income .............................................................. 195
Company statement of changes in equity .........................................................................196
Company balance sheet ........................................................................................................197
Notes to Company financial statements ...........................................................................198

 OTHER INFORMATION

Five year summary .................................................................................................................202
Information for shareholders ..............................................................................................203

Cautionary statement

This document contains statements that are, or may be deemed to be, ‘forward-looking statements’ with 
respect to Severn Trent’s financial condition, results of operations and business and certain of Severn Trent’s 
plans and objectives with respect to these items. Forward-looking statements are sometimes, but not 
always, identified by their use of a date in the future or such words as ‘anticipates’, ‘aims’, ‘due’, ‘could’, ‘may’, 
‘will’, ‘would’, ‘should’, ‘expects’, ‘believes’, ‘intends’, ‘plans’, ‘projects’, ‘potential’, ‘reasonably possible’, 
‘targets’, ‘goal’ or ‘estimates’ and, in each case, their negative or other variations or comparable terminology. 
Any forward-looking statements in this document are based on Severn Trent’s current expectations and, 
by their very nature, forward-looking statements are inherently unpredictable, speculative and involve 
risk and uncertainty because they relate to events and depend on circumstances that may or may not occur 
in the future. Forward-looking statements are not guarantees of future performance and no assurances 
can be given that the forward-looking statements in this document will be realised. There are a number of 
factors, many of which are beyond Severn Trent’s control, that could cause actual results, performance and 
developments to differ materially from those expressed or implied by these forward-looking statements. 
These factors include, but are not limited to, changes in the economies and markets in which the Group 
operates; changes in the regulatory and competition frameworks in which the Group operates; the impact 
of legal or other proceedings against or which affect the Group; and changes in interest and exchange rates. 
All written or verbal forward-looking statements, made in this document or made subsequently, which are 
attributable to Severn Trent or any other member of the Group or persons acting on their behalf are expressly 
qualified in their entirety by the factors referred to above. 

Subject to compliance with applicable laws and regulations, Severn Trent does not intend to update these 
forward-looking statements and does not undertake any obligation to do so. Nothing in this document should 
be regarded as a profits forecast.

This document is not an offer to sell, exchange or transfer any securities of Severn Trent Plc or any of its 
subsidiaries and is not soliciting an offer to purchase, exchange or transfer such securities in any jurisdiction. 
Securities may not be offered, sold or transferred in the US absent registration or an applicable exemption 
from the registration requirements of the US Securities Act of 1933 (as amended).

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Welcome to the Severn Trent  
Annual Report 2019

Our purpose is to serve our communities 
and build a lasting water legacy. 
This drives our vision to be the most 
trusted water company by 2020, 
delivering an outstanding customer 
experience, best value service and 
environmental leadership.

This report highlights the progress we have made over the past year 
in achieving that vision through our strategic objectives and absolute 
focus on listening to and delivering value for all of our stakeholders. 
We’re committed to keeping your water flowing clearly and making 
your waste water clean again, so you can carry on enjoying this 
precious resource, for generations to come.

Severn Trent Plc  Annual Report and Accounts 2019

01

Strategic report

What we do

We provide clean water and waste water 
services and develop renewable energy 
solutions through our businesses: 

OUR VALUES

REGULATED WATER AND WASTE WATER

Through our Company values 
we deliver the commitments 
expected of a leading, socially 
responsible Company

Our Regulated Water and Waste Water 
businesses Severn Trent Water (excluding 
Bioresources) and Hafren Dyfrdwy.

WE PUT OUR 
CUSTOMERS FIRST

The primary activities we focus on
• Wholesale operations and engineering
• Household customer services

 £1,583.1m

WE ARE PASSIONATE 
ABOUT WHAT WE DO

About us
We are two of 11 regulated water and 
waste water businesses in England and 
Wales. We provide high quality services 
to more than 4.5 million households and 
businesses in the Midlands and Wales.

WE ACT WITH  
INTEGRITY

WE PROTECT 
OUR ENVIRONMENT

WE ARE INSPIRED 
TO CREATE AN 
AWESOME COMPANY

Turnover1

 £527.0m

Underlying profit before 
interest and tax1,2

2.0bn

Litres of drinking water 
supplied each day

5,680

Employees3

Where we operate
Our region stretches across the heart  
of the UK, from the Bristol Channel to the 
Humber, and from North and mid-Wales  
to the East Midlands.

READ MORE ON 
PAGE 34

READ MORE ON 
PAGE 20

02

1  New segmental basis, see note 5 to the Group financial statements for prior year comparative basis. 

2   Alternative Performance Measures are defined in note 45 to the Group financial statements.

3  Average during 2018/19 see note 9 to the Group financial statements.

Severn Trent Plc  Annual Report and Accounts 2019

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SEVERN TRENT BUSINESS SERVICES

The markets we focus on
• Bioresources
• Green Power
• Operating Services
• Property Development

Where we operate
Business Services operates mainly 
in the UK and also in Ireland.

There are five parts of Business Services:

Bioresources  
Business services includes the sludge 
treatment and related renewable 
energy generating activities within 
Severn Trent Water. 

Green Power  
Business Services, through Severn 
Trent Green Power, generates renewable 
energy from anaerobic digestion, 
crop, hydropower, wind turbines and 
solar technology.

Operating Services 
Operating Services provides contract 
services to municipal and industrial 
clients in the UK and Ireland and the 
UK Ministry of Defence (‘MOD’) for design, 
build and operation of water and waste 
water treatment facilities and networks, 
and services to developers.

Property Development  
Property Development manages 
the sale of surplus land.

Other  
Developer services and our 
property searches and affinity 
partnership businesses.

READ MORE ON 
PAGE 46

 £200.9m

Turnover1

 £63.1m

Profit before  
interest and tax1

 £64.1m

Underlying profit before 
interest and tax1,2

889

Employees3

1   New segmental basis, see note 5 to the 

Group financial statements. 

2   Alternative Performance Measures 
are defined in note 45 to the Group 
financial statements. 

3   Average during 2018/19 see note 9 to the 

Group financial statements.

 £518.1m

Profit before interest and tax1

4.5m

Households and  
businesses served

2.9bn

Litres of waste water  
treated each day

Revenue split

2 

1 

1. 
2. 

Severn Trent Water
Hafren Dyfrdwy

98.1%
1.9%

Severn Trent Plc  Annual Report and Accounts 2019

03

Strategic report

Our business model

Running an efficient 
water business

We provide clean water every time our 
customers turn on the tap and remove their 
waste water in an affordable, sustainable 
and reliable way. 

RESOURCES & 
RELATIONSHIPS 
WE RELY ON 

THE WATER  
CYCLE

Resources

 Physical  
assets

A resilient, well maintained 
network of clean water pipes 
and reservoirs, sewers 
and pumping stations.

We maintain over 49,000 km 
of clean water pipes and over 
92,000 km of sewer pipes.

 Natural  
resources
Water from reservoirs, rivers 
and underground aquifers 
are essential to support 
Severn Trent’s operations 
and value creation.

We look after some of the 
UK’s most impressive 
natural resources.

 Financial  
capital

We have a strong balance sheet, 
with gearing close to the 
regulatory model. We are able to 
access a range of capital markets 
to fund future operations. 

Our gearing is 63%, one of the 
lowest in the sector. We have 
committed undrawn facilities of 
£885 million.

 Water is collected
We pay the Environment 
Agency and Natural Resources 
Wales for the water we 
collect from reservoirs, rivers 
and underground aquifers 
across our region.

 Water is cleaned
Our groundwater and 
surface water treatment 
works clean raw water 
to the highest standards, 
making it safe to drink.

 Clean water  
is distributed
Our network of pipes and our 
enclosed storage reservoirs bring 
a continuous supply of clean water 
right to our customers’ taps.

OUR 
INVESTMENTS 
IN RENEWABLE 
ENERGY 
PRODUCTION

GENERATING 
& PRESERVING 
LONG TERM 
VALUE 

Providing clean water and cleaning waste water 
is an ‘energy hungry’ process so we use waste 
and renewables to help us power our operations. 

We are pleased to share that we now expect 
to exceed our target to produce the equivalent 
of 50% of our own energy needs by 2020.

Food waste anaerobic 
digestion plants 
generating green energy

 Physical  
assets
Our biggest year of capital 
investment in over a decade.

Good progress on our 
Birmingham Resilience Project.

Replaced 230 km of our water 
network in 2018/19.

 Natural  
resources
We’ve improved biodiversity of 
six hectares of Sites of Special 
Scientific Interest (‘SSSIs’) in 
2018/19.

We are on track to reach our 
target of 75 hectares by 2020.

 Financial  
capital
Delivering returns for 
our investors.

7.9% (2018: 6.2%)  
Dividend growth.

Investment grade credit rating.

04

Severn Trent Plc  Annual Report and Accounts 2019

 
 
 
 
 
 
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We do so through our regulated subsidiaries and 
draw upon our skills in water and waste treatment 
to provide similar services to other organisations 
through the our Business Services division.

Relationships

 Our customers 
and communities

Our customers and communities 
are at the heart of everything we do. 
We aim to anticipate and meet 
changing customers’ and wider 
societal needs. 

We serve over 4.5 million 
customers.

Our  
people
We look to attract, develop 
and retain talented people from 
all backgrounds, and bring 
the next generation of water 
experts into the industry.

We directly employ over 6,500 
people. Glassdoor reports 
that 74% of our people would 
recommend us to a friend.

 Our suppliers 
and partners 

 Our  
regulators 

Strong supplier relationships 
support our business 
operations in line with our 
Modern Slavery commitments.

Our industry is regulated 
by Ofwat and several 
other regulators and 
public bodies.

We work with over 2,400 direct 
suppliers and contractors.

We work with our 
regulators to shape our 
industry. Our Severn 
Trent Plan was fast-tracked 
by Ofwat.

Customers enjoy 
our services
We serve 4.5 million 
businesses and households 
with a safe, reliable supply of 
water and collect waste water 
seven days a week, 365 days 
a year.

 Waste water  
is collected 
Our network of sewers  
and pumping stations collect 
waste water from homes 
and businesses and take it 
to our treatment works.

Waste water  
is cleaned 
Waste water is carefully 
screened, filtered and treated 
in our sewage treatment 
works to meet stringent 
environmental standards.

 Water is recycled  
to the environment 
We pay the Environment 
Agency and Natural 
Resources Wales annual 
consent fees to return 
the treated water to the 
water system. 

Solar

Wind turbines

Clean gas and green 
electricity from  
our sludge anaerobic 
digestion plants

 Our customers 
and communities 

Lowest bills in England for a 
decade (Severn Trent) and Wales 
(Hafren Dyfrdwy).

 Our  
people
Developing people from all 
backgrounds in line with our 
Social Mobility Programme.

We helped over 52,800 customers 
through social tariffs and assistance 
schemes (2018: 51,700).

31% of our graduates are from 
a BAME background (2018: 27%).

 Our suppliers 
and partners 
Building sustainable relationships 
that provide mutual benefit.

258 suppliers signed up to  
Sustainable Supply Chain  
Charter (2018: 211).

 Our  
regulators 

We stimulate regulatory 
debates to improve services 
for customers across 
the industry.

Launched the World Water 
Innovation Fund.

Severn Trent Plc  Annual Report and Accounts 2019

05

 
 
 
 
 
 
 
 
 
Our  
social 
purpose

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Severn Trent is proud to be a pathfinder  
for a new breed of long-term, socially  
purposeful companies working to 
improve our country’s infrastructure 
(the systems and services the country 
needs to run effectively). 

The idea is simple. We combine a 
strong public service ethos with the 
benefits of private investment and 
independent leadership to deliver 
world class water services.

Our social purpose, to create  
long-term value through serving  
the needs of society, is at the 
heart of everything we do. 
Our commitment is this – every 
decision we make is based on 
providing world-class water 
services at a fair price. We aim to 
make the most of our contribution 
to society as a whole and improve 
the environment.

Our social purpose is focused on 
what our customers want to see 
from a forward-thinking company. 
We are certain our efforts will 
meet our customers’ needs now 
and in the future.

We have made significant progress 
over the last 25 years, creating a 
solid foundation for achieving our 
commitments over the next 25 years. 
We will achieve this through a 
combination of careful management 
and sensible long-term investment.

The pledges state that by 2030, 
the sector as a whole will:

• have eliminated water poverty, 
meaning no one should have 
to spend more than 5% of their 
income on water; 

We have played a leading role 
in developing a ‘public interest 
commitment’ that sets out a 
series of five pledges for all water 
companies in England. All water 
companies have also committed to 
signing the Social Mobility Pledge  
(a pledge made by organisations 
to be involved with schools, provide 
work experience and recruit people 
from disadvantaged backgrounds) 
– an important step for the sector 
as a whole.

• be operationally carbon neutral, 
meaning our operations do not 
contribute to an increase in 
greenhouse gases which increase 
climate change; 

• have tripled the rate at which 

leaks are reduced; and

• have prevented the equivalent 
of four billion plastic bottles 
ending up as waste (through our 
‘Refill scheme’).

Our own commitments go even 
further than these pledges.

The next pages highlight what 
our social purpose is achieving for 
customers, the environment and 
society as a whole as well as our 
colleagues and investors.

Severn Trent Plc  Annual Report and Accounts 2019

07

One moment  
of inspiration;
a lifetime of  
water saving

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Our social purpose for

Our Customers 

Our social purpose is what drives our ambition 
to provide world-class services at fair prices.

In our business plan for 2020-2025 
we commit to reducing bills by 
another 5%, investing in improving 
more than 2,000 kilometres (km) 
of our local rivers, and almost 
doubling support we provide to 
vulnerable customers.

Our business plan, which is built 
on our social purpose, is one of the 
very few to receive fast-track status 
from Ofwat, a firm endorsement 
of our customer and community 
focused approach.

We are very proud of our 
recent achievements, including 
the following:

• We are industry leaders on 

delivering on Outcome Delivery 
Incentives (‘ODIs’) (the measures 
that are most important 
to customers). 

• Having a customer-satisfaction 

rating of 85%.

• Our average combined bills 
– for water and waste water 
services – remain the lowest 
in the UK.

• Being leaders in encouraging 

all water companies to make a 
number of clear commitments 
that are in the public interest.

32,000 of our customers had a direct say in 
development of our AMP7 business plans and 
a further 1.9 million views were considered in 
its creation. Our absolute priority is to improve 
services for all of our customers in areas that 
matter most to them.

Severn Trent Plc  Annual Report and Accounts 2019

09

 
Custodians of a 
precious resource
enjoyed by  
us all

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Our social purpose for

The environment  
and wider society

Our social purpose means maximising 
the benefits to the environment and 
wider society. And, as a custodian, 
we look after your water.

Our commitments include 
the following:

• Planting the equivalent of one 

tree for every three households 
we serve by 2030, to help 
reduce flooding and improve 
water quality.

• Being operationally carbon 

neutral by 2030.

• Making sure our facilities are free 
of single-use plastic by 2020 and, 
by 2030, helping to prevent the 
equivalent of four billion plastic 
bottles ending up as waste.

• Signing the Social Mobility 

Pledge and recruiting people 
from disadvantaged backgrounds 
across our region, so that we can 
provide opportunities to everyone.

• Encouraging every employee 

to spend at least two days a year 
of company time volunteering 
in their local community.

• Supporting charities like WaterAid 

(which we helped to set up) 
working in poorer countries.

• Offering every primary school 
in our region a visit from our 
Wonderful Water Tour – an 
educational roadshow to inspire 
tomorrow’s generation.

We are determined to do even 
more. That is why we have created 
the World Water Innovation Fund. 
We’ve joined forces with like-minded 
companies across the world to 
find new ways of working – pooling 
resources and ideas to develop 
and speed up the development 
of new technology. Our £5 million 
investment in the fund will make 
a real difference to people’s lives 
across the world and we’re excited 
about what we can achieve by 
working together.

An example would be working 
with leading researchers and 
manufacturers to develop robotic 
equipment that could actively look 
for, find and even repair leaks 
inside pipes.

Our people make an amazing contribution 
to the communities they work and live in 
through our dedicated volunteering scheme, 
Community Champions, working alongside 
partners such as the Canal and River Trust 
to improve riverside environments.

Severn Trent Plc  Annual Report and Accounts 2019

11

Our expert minds 
delivering
investments for 
the future

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Our social purpose for

Our Colleagues

We believe that an expert, highly motivated 
workforce is vital for providing world-class 
services at fair prices. And we also believe  
that a true measure of a company is how 
it treats its workforce.

Our goals are to: 

We will achieve these goals by:

• Help all our colleagues  

• Investing in the best, most 

to succeed. 

• Fairly reward 

people’s contributions.

• Be a company everyone 
is inspired to work for.

relevant apprentice and graduate 
recruitment schemes in the 
regions we serve.

• Setting up a £10 million technical 
Academy in Coventry to help us 
prepare future generations for 
rewarding careers.

• Encouraging everyone to be 

themselves at work, recognising 
the widest possible range 
of talents.

• Encouraging physical and 

mental well-being.

• Paying fair wages, with a 

bonus scheme for all employees 
linked to our performance 
for customers.

• Giving all employees an 
opportunity to be part- 
owners of the Company 
(an amazing 70% take part  
in our Sharesave scheme).

As part of our continued focus on providing 
a more inclusive working environment 
for all, we launched our LGBT+ Ally 
Programme this year – an opportunity for 
all employees to challenge behaviour and 
actively support their LGBT+ colleagues.

Severn Trent Plc  Annual Report and Accounts 2019

13

Decades of 
sustainable 
investment 
positive effects  
for all

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Our social purpose for

Our Investors

A business that wants to be financially 
sustainable over the long-term first needs to 
be socially and environmentally sustainable. 

We believe focusing on social 
purpose is the right thing to do, 
and we also believe it improves our 
long-term financial sustainability. 
This in turn helps us provide 
more for customers, society and 
the environment.

We believe this long-term, 
approach will ultimately provide 
sustainable returns for like-
minded investors whose approach 
to investing matches our beliefs. 
An added benefit of our social 
purpose is our commitment to the 
highest standards of governance. 
Being open and honest in the way 
we run our company. 

Severn Trent Plc  Annual Report and Accounts 2019

15

Our commitment to the Social 
Mobility Pledge will help people from 
disadvantaged backgrounds across our 
region become part of the Severn Trent 
family and succeed within the business.

Strategic report

Chairman’s statement

Fulfilling 
our role 
in society

This year has seen our company 
successfully achieve a series of 
important milestones, culminating 
in our Severn Trent Water business 
plan for the five years from 2020 being 
fast-tracked by Ofwat. Our operational 
performance is discussed in detail in 
our Chief Executive’s review. Here, 
I want to take the opportunity to look 
at the bigger picture by highlighting 
the positive difference we have made 
for our customers and underline our 
commitment to being a force for good 
in the communities we serve. 

Our purpose is to serve our communities, 
build a lasting legacy and be recognised 
as the most trusted water company – 
and during the year we were delighted to 
see this commitment recognised when 
we were named as a pathfinder with the 
Purposeful Company Task Force, an 
initiative that seeks to transform British 
business with purposeful companies  
that are committed to creating  
long-term value through serving the 
needs of society. We were the only 
utility to receive this honour, and we’re 
continuing our work with Will Hutton, 
Clare Chapman and like-minded 
companies to explore how we can best 
use social purpose as a tool to promote 
trust between business and society. 

This understanding and recognition of 
social purpose has never been more 
important – our purpose connects us 
with our customers and communities, 
inspires our people, attracts investors 
and reinforces that in the long-term we 
all share the same interests. We believe 
that transforming our services and 
driving growth will lead to mutual benefit 
for all, with performance that delivers 
benefits to one group also delivering for 
others. The interest of our stakeholders 
are often interlinked, with many 
shareholders also being our customers, 
employees and pensioners.

 It has never been more important that we focus on our purpose 
in society. This underpins everything that we do. Not only in the 
context of our shareholders but also in full consideration of our 
employees, communities and other stakeholders. This isn’t only 
a focus for us because we are a good company, but because it 
is synonymous with the long-term success of Severn Trent.”

Andrew Duff 
Chairman 

16

Severn Trent Plc  Annual Report and Accounts 2019

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I am pleased to see that in its emerging 
strategy, Ofwat sees the importance of 
encouraging companies to deliver public 
value and how they can, for example, give 
recognition to companies to own their 
public purpose.

Long-term achievements

Water services in England and Wales 
have been transformed for the better 
over the last 25 years – and we have 
played a major role in this change, 
investing £22 billion in today’s money in 
infrastructure improvements over the 
last quarter of a century. We are proud of 
the part that our continuous investment 
has played in providing better services 
to our customers, greater opportunities 
for communities and our people and a 
cleaner environment for all.

The future of the water industry 
continues to be the subject of significant 
debate. At Severn Trent, our policy is 
to only comment on political issues 
that materially affect our customers. 
We believe that renationalisation is 
one such issue, and that the interests 
of all stakeholders – including UK 
taxpayers – are best served by the 
industry remaining privatised whilst 
operating within a clear and robust 
regulatory framework. 

Our people make the difference

Our people take very seriously the 
responsibility that comes with providing 
an essential service that touches 
the lives of millions. Their passion 
and commitment shines through in 
everything they do – meeting customers, 
solving problems and working tirelessly 
to keep our product flowing at the turn 
of a tap, 24 hours a day, seven days a 
week – and on behalf of the Board I thank 
them unreservedly. 

It is important that the makeup of our 
workforce is representative of the 
communities we serve. I am pleased to 
report that in respect of ethnic diversity, 
8.7% of our workforce come from Black, 
Asian and Minority Ethnic (‘BAME’) 
backgrounds. Additionally, 31% of our 
graduates and 12% of our apprentices 
come from BAME backgrounds, 
significantly above industry averages. 
We’ve also invested in initiatives to help 
provide employment opportunities to 
people from disadvantaged backgrounds 
in our region. We are also the highest 
ranked utility in the Hampton-Alexander 
Review, which measures gender diversity. 

Sharing the rewards

Under our industry’s regulatory 
framework, high levels of customer 
service create financial rewards 
through customer ODI outperformance. 
This means that we are able to share the 
benefits of our work with all stakeholders 
when we perform well. Over the course 
of the AMP, we will reinvest £220 million 
generated by our outperformance back 
into our business, including vulnerable 
customers, water quality and security. 
Additionally, our new community dividend 
will set aside 1% of company profits for 
the benefit of community projects.

We have delivered strong financial 
performance this year, with Group 
turnover from continuing operations of 
£1,767.4 million, an increase of 4.2%. 
Underlying earnings per share was 
145.8 pence, up 21.0% from the prior 
year and basic earnings per share 
was 133.4 pence, up 31.0% from the 
prior year. 

We are therefore proposing a final 
dividend of 56.02 pence per share to 
be paid on 19 July 2019, taking the total 
dividend for the year to 93.37 pence 
per share.

Your Board

There were no changes to Board 
membership during the year. 
We continued to work well together as 
a team, with the appropriate balance of 
Executive and Non-Executive Directors. 
The Board was fully engaged throughout 
the PR19 process; and worked tirelessly 
with our senior team to create a plan 
that will bring real improvements to 
customer service while also keeping bills 
the lowest in England and Wales.

It is a real privilege to serve as Chairman 
of Severn Trent and it has been a 
pleasure to oversee the Company’s 
progress over the last nine years. As we 
prepare to implement our new business 
plan, following selection as one of only 
three companies awarded fast-track 
status by Ofwat, I believe this is the 
right moment to step down and allow 
a new Chair to lead the Board into this 
important next phase for Severn Trent. 
These plans are in the early stages and 
it is planned to formally announce my 
successor in due course. You can read 
more on this process on page 84.

Outlook

Ofwat’s fast-tracking of our business 
plan has, in many ways, endorsed our 
strategy, structure and business model, 
and further fuelled our commitment to 
customer service. I look forward to the 
year ahead with confidence, knowing 
that the talent of our people, the financial 
strength of our business, and our 
commitment to good governance will 
help us to fulfil our potential as a socially 
responsible business providing a high 
quality, essential public service.

Andrew Duff 

Chairman

93.37p

Dividend per share 
2018: 86.55p

£1,767.4m

£563.3m

Group turnover 
2018: £1,696.4m¹

Group profit before interest and tax
2018: £527.2m¹

1  Restated for the implementation of IFRS 15, see note 2 a) of the Group financial statements.

Severn Trent Plc  Annual Report and Accounts 2019

17

Strategic report

Market and industry overview

Our context 
and peers

A total of 17 regional businesses 
supply water services to over 
50 million household and  
non-household customers in  
England and Wales. Eleven of these, 
including Severn Trent Water Limited 
and Hafren Dyfrdwy Cyfyngedig, 
provide waste water services, the 
remaining six provide water only.

17

Regional businesses

50 million

Number of household and  
non-household customers served

£130 billion 

Total investment in the  
industry since privatisation

The history of the water sector

Water services in England and Wales 
have been transformed since the early 
1900s. Since privatisation in 1989, the 
sector has invested £130 billion to deliver 
improvements in reliability and quality 
of service and it is estimated that our 
sector has improved efficiency by around 
67%. Drinking water is cleaner, supply 
is more reliable, sewer flooding is much 
less frequent and rivers are in a better 
state of health than at any point since the 
industrial revolution.

We’re very proud of our industry’s 
achievements. The water sector in 
England and Wales was recently ranked 
joint first for providing better outcomes 
for customers compared to other 
European nations. In five of the six key 
measures of performance – including 
water quality, customer service and 
costs – it is either the top performer or 
the most improved. Analysis by Water UK 
states that around 90% of customers are 
satisfied with their water service and that 
86% trust their water company. 

The future of the water sector

Our planning horizon goes beyond 25 
years and we believe that a business 
that wants to be financially sustainable 
over the long-term first needs to 
be socially and environmentally 
sustainable. It also needs customers, 
regulators and investors to share its 
long-term vision for a brighter future 
for the sector. Despite our sector’s 
significant achievements to date, there 
remains much to do. Some of the key 
challenges facing the water sector 
include climate change, population 
growth and developing the trust of 
stakeholders through continuing to 
behave responsibly. 

We continue to respond to these 
challenges and believe the actions we 
are taking now can have a significant 
impact on our ability to be successful in 
these areas in the long-term. You can 
read more in our social purpose section 
on page 6.

In April 2019 we were delighted to 
launch the World Water Innovation Fund, 
bringing together the most forward 
thinking water companies across Europe, 
the Americas and Australia. The fund 
aims to find, develop and accelerate 
ground-breaking technologies that will 
make a real difference across the world. 
The first area of focus will be leakage 
– reflecting the importance the sector 
places on this sector-wide issue.

We’re also taking a national perspective 
by working with other water companies 
and partners in the UK to explore 
ways in which water can be traded 
across water company boundaries. 
Currently only 4% of water supplies are 
transferred between water companies. 
We are working hard on planning an 
interconnector to move water from the 
wettest parts of England and Wales to 
the driest, for the benefit of customers 
across the sector. Plans for our new 
interconnector are described on page 41. 

This has been a pivotal year in our 
regulatory cycle. Our regulatory 
framework continues to evolve and in 
the next five year period we will see the 
opening of the bioresources market, 
enhanced customer Outcome Delivery 
Incentives (‘ODIs’) and a new measure 
of customer satisfaction, C-MeX. 
We welcome this change, as C-MeX will 
ensure that the totality of the experience 
of all our customers is represented.

18

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Strategic report
Governance
Group financial statements
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Other information

Our regulatory framework

As a provider of an essential public 
service we work within a wide-ranging 
regulatory framework, with strategic 
and policy direction provided by the 
Department for the Environment, Food 
and Rural Affairs (‘Defra’) in England 
and the Welsh Government in Wales. 
Ofwat is the industry’s economic 
regulator and sets limits on the prices 
we can charge our customers over five-
year Asset Management Plan (‘AMP’) 
cycles. This financial year was the fourth 
of AMP6, which runs from April 2015 to 
March 2020.

We also work closely with a variety of 
other regulators and public bodies, 
including:

•  The Drinking Water Inspectorate 
(‘DWI’) independently checks that 
water supplies in England and Wales 
are safe and that drinking water quality 
is acceptable to consumers. Its work 
includes assuring water quality, 
ensuring companies make the changes 
necessary to improve, and developing 
new regulations to further improve 
water quality.

•  The Consumer Council for Water 
(‘CCW’) speaks on behalf of water 
consumers in England and Wales. 
It provides advice to consumers and 
takes up complaints on their behalf. 

•  The Environment Agency (‘EA’) allows 
us to collect water from reservoirs, 
rivers and aquifers and return it to the 
environment after it’s been used by our 
customers and treated by us. 

•  Natural Resources Wales is the 

environmental regulator in Wales. 
It oversees how the country’s natural 
resources are maintained, improved 
and used, both now and in the future. 

•  Natural England advises the 
Government on the natural 
environment in England and helps 
to protect nature and the landscape, 
especially for plant and animal life in 
both fresh water and the sea. 

•  The Health and Safety Executive 

helps us to manage risk to ensure the 
health and safety of our employees, 
customers and visitors is preserved.

At the same time we’ll deliver our 
largest bill reductions in a decade. 
By challenging ourselves to be 13% more 
efficient in the way we invest, we will 
be able to invest more to improve our 
services to customers whilst delivering a 
bill reduction for customers of 5% in real 
terms over the next AMP, maintaining the 
lowest bills in England over AMP7.

We are proud of our work as a pathfinder 
purposeful company and are pleased 
this was recognised by Ofwat who 
commended us on our ‘pathfinding 
social purpose company’ thinking 
and our initiative with the Purposeful 
Company Task Force. We believe that if 
we’re united by a clear social purpose, 
we’ll deliver better outcomes for all 
our stakeholders – our customers, our 
colleagues, our investors, the society 
we live in, and the environment that we 
depend on.

We were delighted that Severn Trent 
Water was one of only three companies 
to be awarded fast-track status by Ofwat. 
We see this as a firm endorsement of our 
high standards of governance and focus 
on the sustainability of our business 
and our customer and community 
focused approach.

A key year in our regulatory cycle

Every five years, Ofwat reviews the 
prices we charge for the forthcoming 
five year period. They also review our 
plan setting out how we intend to deliver 
for customers and the environment. 
In September 2018, we submitted our 
Severn Trent Water and Hafren Dyfrdwy 
business plans for AMP7, which run 
from 2020-2025. 

Severn Trent Water’s plan

Our Severn Trent Water plan was shaped 
by the largest engagement exercise 
we have ever coordinated, consulting 
with 32,000 customers and considering 
a further 1.9 million customer views, 
and was the outcome of over 24 months 
of development. As part of this we 
established new methods of listening to 
our customers, such as our online ‘Tap 
Chat’, which enabled customers to give 
us rapid feedback on our proposals.

We are committed to continued 
improvements in core areas of our 
service. Our plan includes a series 
of service innovations to reflect our 
customers’ changing needs, and a 
package of new commitments that aim 
to make a bigger contribution to the 
communities we serve, supported by 
our new community dividend. We will 
also invest over £6 billion over the 
next five years, ensuring we continue 
to build a lasting water legacy for 
future generations. 

Severn Trent Plc  Annual Report and Accounts 2019

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Strategic report

Market and industry overview
continued

Ofwat has recently published its 
emerging strategy which sets out three 
main aspirations that are emerging 
for the sector – delivering every day 
excellence, stewardship for the future 
and value for individuals and society. 
We are very supporting of Ofwat’s 
emerging thoughts and in particular its 
thoughts around encouraging companies 
to deliver public value. 

Achieving fast-track status means 
we have clarity on the challenges 
and opportunities ahead. With our 
plan now agreed and commitments 
set a full 14 months before the start 
of the next AMP, we are accelerating 
our preparations. In March 2019, 
we announced details of the first 
key contractors we intend to use to 
deliver our c.£2 billion investment 
in construction projects for AMP7. 

We received our Severn Trent Water draft 
determination in April 2019 and we’re 
continuing to work constructively with 
Ofwat on our response. 

And in Hafren Dyfrdwy…

In July 2018 we launched Hafren Dyfrdwy 
– our new water company dedicated 
solely to customers in Wales, bringing 
together all the Welsh customers 
previously served by Severn Trent Water 
and Dee Valley Water.

Our Hafren Dyfrdwy business plan was 
classified as ‘significant scrutiny’ by 
Ofwat. This was not unexpected given that 
Hafren Dyfrdwy was a new company and 
therefore has a lack of historical data.

We were pleased that Ofwat’s initial 
assessment recognised the progress made 
on our cost base over the last two years 
and the certainty provided by our Totex 
plan being approved. We have continued 
to work constructively with Ofwat on 
the resubmission of the Hafren Dyfrdwy 
plan to deliver the right outcome for our 
Welsh customers. The Hafren Dyfrdwy 
plan was resubmitted in March 2019.

What’s next?

Hafren Dyfrdwy draft determination 
– July 2019

Final Determinations for all companies 
– December 2019

Working in a changing 
macro environment

The macro environment is changing 
rapidly and there are three areas which 
we are particularly focused on.

The Chairman comments on the debate 
around the future of the water industry in 
his statement on page 16. 

The current uncertainty around 
Brexit has had implications for water 
companies that extend beyond financial 
matters. An area of focus over the last 
12 months has been to put plans in 
place to ensure that we can maintain 
access to sufficient quantities of 
imported chemicals for our treatment 
works in the event of a ‘no-deal’ Brexit. 
Additional detail can be found on page 61. 

Population growth, driving increased 
water demand, and climate change, are 
two of the biggest challenges facing our 
industry. We have recently committed to 
the five pledges made by all companies 
in our sector which respond to these 
challenges. More information can be 
found on page 7.

How our market environment influences our five strategic priorities

Embedding 
customers  
at the heart  
of all we do

Driving  
operational 
excellence and 
continuous 
innovation

Investing 
responsibly  
for sustainable 
growth

Changing the 
market for  
the better

Creating an 
awesome place 
to work

We’ll continue 
to anticipate and 
to meet changing 
customers’ and 
wider societal needs

Innovation helps 
us to deliver the 
services customers 
need and keep 
bills affordable 

We invest to make 
sure we continue 
to benefit from 
a resilient, well-
maintained network 
that meets the 
demands of a growing 
population and a 
changing climate 

We work 
constructively 
with regulators, 
helping to prepare 
the industry for 
the opportunities 
and challenges 
of the future 

We can only 
succeed if we have 
the support of 
inspired, talented, 
diverse and 
engaged people

READ MORE ON 
PAGE 24

READ MORE ON 
PAGE 25

READ MORE ON 
PAGE 26

READ MORE ON 
PAGE 27

READ MORE ON 
PAGE 28

20

Severn Trent Plc  Annual Report and Accounts 2019

Chief Executive’s review

>

Strategic report
Governance
Group financial statements
Company financial statements
Other information

Delivering 
value for 
stakeholders

This has been a pivotal year for Severn 
Trent and one I’m incredibly proud of. 
We put together the most ambitious 
business plan in our history and I’m 
personally delighted we were given 
fast-track status for the first time, 
showing Ofwat shares our belief that 
customers will get the best possible 
outcome from our plan for the next 
AMP. It’s a great testament to everyone 
who was involved in pulling the plan 
together, especially to our customers 
who helped us create the proposals. 

We’re proud of our financial 
and operational performance. 
We demonstrated resilience and 
flexibility in our network throughout 
the prolonged hot, dry weather over the 
summer – which saw a 22% increase in 
demand for water from our customers at 
peak times. This intense activity would 
not have been possible without the hard 
work and dedication of our people across 
the business. And I could not be more 
proud of the way they responded, without 
us having to impose hosepipe bans or 
other restrictions. You can read more 
about our operational performance in 
the performance review and our financial 
performance in James’ financial review. 

I’m also delighted that Ofwat commended 
us for our ‘pathfinding social purpose 
company’ thinking and our initiative with 
the Purposeful Company Task Force. 
In being united by a clear social purpose, 
we’ll deliver better outcomes and build 
trust between all of our stakeholders.

So, in this year’s CEO review, I want to 
share how our plan will deliver for our 
customers, the environment and wider 
society, our people and those investors 
supporting us on our long-term journey.

We are the custodians of a precious resource – water is 
vital to everyone across the world. As we build the next phase 
of our journey to deliver for our customers, shareholders, 
employees and the environment we pledge to be a force for 
good in the communities we serve and, in doing so, create 
value for all our stakeholders.”

Liv Garfield 
Chief Executive 

Severn Trent Plc  Annual Report and Accounts 2019

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Strategic report

Chief Executive’s review
continued

Our customers: at the heart 
of our plan 

32,000 customers had a direct say in 
development of our Severn Trent Water 
plan and a further 1.9 million views 
helped shape its creation. Our absolute 
priority is to improve services for all 
of our customers in areas that matter 
most to them. We work night and day to 
create a service that’s so good that our 
customers would still choose us, if they 
had the choice. So, our plan aims to 
deliver just that. 

Affordability is right at the top of our 
agenda and we’ll be reducing bills by 
5% in real terms. And we already have 
the lowest bills in England and Wales. 
We’ll be investing £6.6 billion over 
the next five years and helping nearly 
50% more of our customers who are 
genuinely struggling to pay their bills. 

Improving our environment is a key 
area of focus for us and our plan is not 
just to protect the environment, it’s 
to significantly improve it. We already 
work hard to make sure that the impact 
we have is as positive as possible and 
we’ll be partnering with an extra 2,000 
farmers to improve the quality of our raw 
water supplies. You’ll find more on our 
great performance in this area within 
our performance review section.

£563.3m

Group PBIT
2018: £527.2m¹ 

£1,767.4m

Group turnover
2018: £1,696.4m¹

£573.6m

Underlying Group PBIT²
2018: £539.8m¹

Major projects such as this require 
significant investment. And the last year 
has seen the largest capital spend in 
our history. These schemes will deliver 
a better service and Totex efficiencies 
for our customers – ensuring a reliable 
supply of water for generations to come. 
We’ve made excellent progress on the 
Birmingham Resilience Project, which is 
the biggest water enhancement project 
in the sector in AMP6, with 25km of 
the pipeline already installed. This is 
on track for completion by the end of 
the year. 

Our AMP7 investment plans are well 
underway, and we’ve announced the 
first contractors we intend to use to 
deliver our c.£2 billion investment in 
construction projects over the next 
AMP. And we’re also creating a new 
specialist design team. By investing in 
the professional expertise of our people 
we will further improve the reliability 
and availability of our assets.

Following year end, we launched 
our World Water Innovation Fund in 
April. Joining forces with like-minded 
companies across the globe to find new 
ways of working – pooling resources 
and ideas to develop and accelerate new 
technologies. Our £5 million investment 
in the Fund will make a real difference to 
people’s lives across the world and I’m 
really excited about what we can achieve 
by working together. The initial focus 
will be on leakage and we have already 
invested ourselves in innovative ways of 
finding leaks faster, and fixing them more 
efficiently, and I’m pleased that we have 
started to see some encouraging results. 

As I’ve already mentioned, our social 
purpose ethos aims to build trust 
between our stakeholders and three 
of the things I’m personally most 
proud of are: 

–  Our new community dividend, through 
which we will invest 1% of our profits in 
community projects – a really exciting 
opportunity to make a positive impact 
in our region. 

–  Our commitment to the Social 

Mobility Pledge – helping people from 
disadvantaged backgrounds across our 
region become part of the Severn Trent 
family and succeed within our business. 

–  We’re getting even more involved in the 
communities in which we live and work, 
for example through our Wonderful 
Water Tour – an innovative educational 
roadshow that every primary school in 
the Midlands will have the chance to 
take part in.

We’re committed to creating a more 
resilient water sector in England and 
Wales. Key to this is ensuring that water 
can be traded across water company 
boundaries. So, we are working hard on 
feasibility planning for an interconnector 
to move water from the wettest parts of 
England and Wales to the driest, for the 
benefit of customers across the entire 
sector. Collaborating with other water 
companies is a great example of how 
the sector is focused on customers in 
all parts of the country, not just in their 
own regions.

7.9%

Dividend increase
2018: 6.2%

£4.5m

Net ODI penalty3
2018: Net reward of £71.6m4

1  Restated for the implementation of IFRS 15 see note 2 of the Group financial statements.

2  Alternative Performance Measures are defined in note 45 of the Group financial statements.

3  Outcome Delivery Incentive (‘ODI’) quoted pre-tax in 2012/13 prices.

4  Restated to reflect Ofwat’s decision on Supply Interruptions in their Final Determination of in-period ODIs for 2018.

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Our people: delivering our 
plan for customers, every day 
of the year 

Our people work tirelessly to keep 
wonderful water flowing and treating 
waste for our customers everyday of 
the year. So they can achieve their best, 
we work hard to be the best employer 
we can be. We’re constantly looking 
for new and better ways to help our 
people do their job more effectively, 
fulfil their potential and make them 
feel valued. In doing so, we improve the 
service we deliver to our customers. 
So, we’re continuing our investment 
in training – through our Severn Trent 
Academy. When completed this will 
train our engineers and leaders of the 
future, giving our people opportunities 
for growth, development and more 
rewarding careers.

Over 90% of our people took part in our 
annual employee survey this year, giving 
us great feedback on what we’re doing 
well and where they expect us to do 
better. We’re pleased that we were rated 
among the Top 50 Best Places to Work 
again, and that 74% of our workforce 
would recommend us to a friend.

I’d like to thank our people for their 
amazing contribution to the communities 
they work and live in. Over 1,900 days 
were dedicated to our volunteering 
scheme, Community Champions. 
We worked alongside partners such as 
the Canal and River Trust to improve 
34 km of riverside environment, and in 
AMP7, we’re expanding the volunteering 
programme to include working with 
Heart of England Forest to create and 
protect a huge broadleaf forest across 
the Midlands. 

Our environment: investing 
for the benefit of all

Long-term sustainability for 
long-term investors 

We look after some of the UK’s most 
impressive natural resources. We’ve 
improved the biodiversity of a further 
six hectares of Sites of Special Scientific 
Interest and we’re on track to reach our 
target of 75 hectares by 2020. We’re 
proud of our environmental performance, 
with rivers in the UK, including the rivers 
Severn, Trent and Dee in our region, 
being cleaner than at any time since the 
industrial revolution.

Water scarcity remains a huge challenge 
for the water industry across the world 
– so it’s vital that our customers know 
how to use water wisely. Our Wonderful 
Water Tour aims to inspire a generation 
to stay hydrated while reducing water 
consumption and being more careful 
about what they put down the loo and 
sink. And the World Water Innovation 
Fund will be exploring innovative ways to 
reduce water scarcity on a global scale.

I am delighted that we increased our 
energy generation to the equivalent of 
43% of the energy we consumed this 
year. We continue to invest heavily in 
renewable energy – and we welcomed 
Agrivert to the Severn Trent family 
during the year – adding 105GwH 
per annum to our energy generation 
capacity. This reflects our commitment 
to become a sector leader in sustainable 
resource efficiency, and to drive down 
carbon emissions. The Board thoroughly 
enjoyed their recent site visit, observing 
anaerobic digestion processes, and 
they were hugely impressed by the 
engineering capability and expertise 
of our people. 

We believe that a business driven by 
social purpose and sustainability aligns 
with the interests of investors over 
the long-term. Delivering against the 
customer, social, environmental and 
financial commitments we have made 
for the next five years will yield financial 
outperformance that can be shared with 
all stakeholders including investors. 

Looking to the longer term, we will 
continue to invest in our asset base to 
meet the emerging environmental and 
societal needs of the region we serve. 
Working with like-minded organisations 
to tackle the big issues the industry faces 
will ultimately deliver a more sustainable 
long-term investment proposition with 
attractive returns for those that choose 
to come with us on our journey. 

Looking forward

We are driven by our social purpose,  
and believe this is also in the  
long-term interests of our investors. 
To be a financially sustainable business 
we first need to be socially and 
environmentally sustainable. 

And in delivering for our customers, 
our investors will still be able to make 
attractive, appropriate returns. 

With our plan agreed and performance 
commitments set well before the start 
of the next AMP – this is just the start 
of the next five-year journey for us as 
a company. Our teams now have to 
deliver everything we’ve promised, 
to set us up for continued success in 
AMP7. Whether that’s keeping bills 
low, improving our services, or having 
a really positive societal impact on our 
communities. It’s going to be a real 
challenge and it’s one we’re confident 
we can meet. 

Liv Garfield

Chief Executive

The Board visited our Agrivert site during the year. Read more on page 80.

Severn Trent Plc  Annual Report and Accounts 2019

23

Strategic report

How we are achieving our strategic objectives

•  We’ve made a number of changes 
to our operating model, including 
to the design and operation of our 
Network Control room and increasing 
availability of real-time data. 
For example, we’ve used 100 high 
pressure loggers across our network 
to identify pressure transients and 
modify the system control on booster 
pumps to minimise them.

•  We applied the learnings from the 
Freeze Thaw event in March 2018 
during the prolonged hot, dry weather 
this year– which saw a 22% increase in 
demand for water from our customers 
at peak times. We demonstrated 
resilience and flexibility in our network 
during this time and focused on 
prioritising resources to meet the 
additional demand and minimising the 
impact on our customers.

•  We’ve increased our customer 

engagement including running our first 
ever TV ad to promote water efficiency. 

Areas of focus for 2019/20

•  Providing a service that is affordable 
for all and support our financially 
vulnerable customers. 

•  Maintaining the lowest bills in England 

(Severn Trent Water) and Wales 
(Hafren Dyfrdwy).

•  Delivering on the things that matter 

most to our customers as measured by 
customer ODIs.

•  Further improving our incident 

management capability to ensure we 
can maintain an uninterrupted supply 
of clean water to our customers.

What we said we would do in 2018/19

•  Build greater capability in 

incident management, focusing 
on continuous improvement.

•  Develop the use of the ‘Wonderful on 
Tap’ brand to increase the focus of all 
colleagues on enhancing the quality 
of our products and customer service, 
and increase engagement on the 
things that matter most to them.

•  Deliver on the things that matter most 

to our customers as measured in 
customer ODIs.

•  Provide a service that is affordable 
for all and support our financially 
vulnerable customers by assisting 
50,000 customers with their bills.

Our progress in 2018/19

•  We’ve continued to offer a range of 

support schemes to help our customers 
struggling to pay their bills. Our aim is to 
support at least 50,000 customers each 
year while continuing to evolve our offers 
of support and our priority services 
register. We’re already significantly 
expanding the scope and offers of 
support available. Alongside this, our 
Big Difference scheme continues to 
offer up to 90% discounts for customers 
that are struggling to pay their bills. 

•  We’ve maintained our position delivering 
the lowest bills in England (Severn Trent 
Water) and Wales (Hafren Dyfrdwy). 
Based on our PR19 Business Plans, we 
are set to continue this position to 2025.

•  We’ve delivered another good 

year on customer ODIs, delivering 
outperformance equivalent to 
£91 million. And we agreed with Ofwat 
to uncap ODIs on our waste water 
measures. This will help us deliver even 
more progress this AMP on the areas 
that matter most to our customers.

Embed 
customers 
at the heart 
of all we do

What do we  
mean by this?

We’ll improve the way 
in which customers 
engage with us through 
improved insight and 
understanding of what’s 
important to them.

READ MORE ON OUR ODIs 
AND KPIs ON PAGE 32

READ MORE IN OUR 
PERFORMANCE REVIEW 
ON PAGE 34

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Governance
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Other information

•  We remain in the targeted assurance 
category for Severn Trent Water this 
year, with Ofwat assessing over 80% 
of measures as ‘meets expectations’. 
All measures were assessed as ‘minor 
amends’ or above meaning that Ofwat 
has no major concerns with the way in 
which we report our performance to 
customers and stakeholders.

•  We’ve continued to make strong 

progress, as a result of our additional 
investment made earlier in AMP6. 
We are working really hard on further 
improvements in this key area.

Areas of focus for 2019/20

•  Retaining our strong performance on 

Waste, while making improvements on 
Retail and Water service.

•  Delivering our environmental 

commitments including on the Water 
Framework Directive and biodiversity.

•  Retain a minimum of targeted 

assurance and all measures assessed 
as ‘minor amends’ or above.

•  Sharing best practice with other 

companies so all customers across 
England and Wales can benefit from 
the improvements we’ve delivered in 
our region on external sewer flooding. 

What we said we would do in 2018/19

•  Deliver our plans to be Upper Quartile 

for Retail, Water and Waste.

•  Continue to provide 

environmental leadership.

•  Make further progress on the quality 

of our water as measured by the DWI’s 
Compliance Risk Index. 

•  Regain self-assured status for our 

English business.

Our progress in 2018/19

•  Our performance across Waste – 

service and cost efficiency – remains 
sector leading. And our PR19 plan 
placed us in the upper quartile for 
Waste. In fact, Ofwat have asked us 
to share best practice with other 
companies so that customers across 
England and Wales can benefit from 
improvements on external sewer 
flooding performance. In Water, we’ve 
delivered substantial second half 
improvements, giving us confidence for 
2019/20 and beyond. We are continuing 
to make improvements in Retail.

•  We’ve successfully delivered two key 

environmental commitments – overall 
environmental performance and 
catchment management, enhancing 
the quality of our raw product and 
reducing the level of treatment. We’ve 
also made good progress on our Water 
Framework Directive and biodiversity 
commitments. Unfortunately we’ve 
seen an increase in serious pollution 
incidents this year and we’re putting 
extra resources in place to make 
improvements in this area.

Drive 
operational 
excellence and 
continuous 
innovation

What do we 
mean by this?

We’ll build a smarter 
water and waste water 
network, develop our 
business intelligence 
and simplify our cross 
business processes.

READ MORE ON OUR ODIs 
AND KPIs ON PAGE 32

READ MORE IN OUR 
PERFORMANCE REVIEW 
ON PAGE 34

Severn Trent Plc  Annual Report and Accounts 2019

25

Strategic report

How we are achieving our strategic objectives
continued

What we said we would do in 2018/19

•  Deliver fully on our PR14 investment 
commitments, being confident that 
we are able to deliver against our 
current plans and make appropriate 
investments for the future.

•  Achieve material improvements in 
some of our key Enterprise Risk 
Management (‘ERM’) risks.

•  Drive a focus on efficiency across 

all business areas including 
central functions to support 
frontline investment.

•  Continue to embed innovation across 
the Company, making it part of every 
team’s way of working.

Our progress in 2018/19

•  We’ve invested over £1 billion this year 
to ensure we have a resilient network 
and asset base capable of delivering 
our services now and into the future. 
This includes two key investment 
commitments where customers 
are protected by customer ODIs – 
Birmingham Resilience and the Water 
Framework Directive. 

•  We’ve made significant progress on 

addressing property compliance risks, 
and continue to make improvements to 
achieve our target position by the end of 
the AMP. However our underperformance 
on key risks means our performance 
on ERM risks has remained static, 
see Principal Risks section on page 56.

•  Over AMP6, we have locked in 

£460 million of efficiency. We’ve 
achieved this through a range of 
initiatives including the roll-out of 
standardised products, embracing 
‘plug and play’ construction, and 
using smart programming to 
best utilise assets and resources. 

We have chosen to reinvest 
£120 million of this efficiency saving 
into security, water quality and 
vulnerable customers, and a further 
£100 million in smart data. 

•  We proved financially resilient, during 
the prolonged hot, dry summer – and 
were able to absorb the increased 
costs associated with pumping up to 
an extra 400 million litres per day and 
24/7 use of a fleet of water tankers to 
top up service reservoirs. 

•  We launched our World Water 

Innovation Fund in April 2019, joining 
with like-minded companies across 
Europe, the Americas and Australia, 
to find new ways of working, and make 
a huge difference to our sector.

•  Our cross-team communities of 

practice continue to develop novel 
approaches and share best practice 
with the aim of delivering targets in 
2019/20 and meeting the 15% leakage 
challenge in AMP7.

Areas of focus for 2019/20

•  Promoting a more sustainable way of 

working which looks beyond traditional 
end-of-pipe solutions (including our 
partnership working and sustainable 
sewage treatment commitments).

•  Developing the World Water Innovation 
Fund to help find new ways of working 
and to leave a lasting water legacy for 
future generations.

•  Continuing to progress our 

understanding of the impact of 
climate change on our long-term 
service delivery, using the UK Climate 
Projections 2018 published by the 
Met Office.

Invest 
responsibly  
for sustainable 
growth

What do we 
mean by this?

We’ll develop an 
effective strategy 
which optimises our 
regulated asset base, 
whilst creating new 
growth opportunities 
for the future.

READ MORE ON OUR ODIs 
AND KPIs ON PAGE 32

READ MORE IN OUR 
PERFORMANCE REVIEW 
ON PAGE 34

26

Severn Trent Plc  Annual Report and Accounts 2019

>

Strategic report
Governance
Group financial statements
Company financial statements
Other information

What we said we would do in 2018/19

Areas of focus for 2019/20

•  Produce compelling cases for 

•  Working progressively with Ofwat 

investment at PR19 that enable strong 
RCV growth over AMP7 and AMP8.

•  Deliver phase two of the energy and 
renewables strategy to achieve 50% 
self-generation.

•  Build a sector leading approach 

to bioresources.

to finalise the PR19 outcome.

•  Delivering our ambition of 50%  

self-generation.

•  Progressing the development 

of regional water trading 
solutions, including the North 
to South interconnector.

Change  
the market  
for the better

What do we 
mean by this?

We’ll embrace market 
opening in the UK and 
explore opportunities 
for growth in new 
water markets.

•  Finalise the creation of Hafren Dyfrdwy 

and deliver a great first year. 

Our progress in 2018/19

•  We’ve received fast-track approval 

for our PR19 business plan for Severn 
Trent Water. The Totex allowance 
drives strong RCV growth, with Ofwat’s 
modelled cost allowance having 
reflecting many of the areas we had 
highlighted for improvement in AMP7. 

•  We’re on-track to exceed our 50% 

self-generation target by the end of 
AMP6, with the Agrivert acquisition 
supporting our bioresources energy 
and renewables strategy.

•  Ofwat’s assessment of our PR19 

business plan recognised our leading 
approach for bioresources.

•  The Hafren Dyfrdwy licence came into 
effect on 1 July – we’ve invested in 
improvements in both the technology 
platform and asset base. There is 
more to do to improve performance 
on the measures that matter most to 
customers at a cost that is affordable, 
and we are putting extra resources in 
place to do this.

READ MORE ON OUR ODIs 
AND KPIs ON PAGE 32

READ MORE IN OUR 
PERFORMANCE REVIEW 
ON PAGE 34

Severn Trent Plc  Annual Report and Accounts 2019

27

Strategic report

How we are achieving our strategic objectives
continued

•  We’re are also pleased to maintain our 
strong engagement scores following 
our QUEST survey – completed by over 
90% of our workforce – placing us five 
points above the average benchmark 
for UK and Ireland. This is great news, 
especially given the extra commitment 
of our people this year in the difficult 
circumstances during the prolonged 
hot weather over the summer. 

•  We’re on-track to deliver our 

Training Academy by Spring 2020. 
Ensuring our people have the right 
mindset, technical competence and 
leadership skills for now and in the 
future. We’ve repurposed an existing 
building to provide a greener solution, 
and are developing an exciting syllabus 
that uses state-of-the-art training 
techniques including virtual reality and 
network simulation. 

Areas of focus for 2019/20

•  Delivering an improvement in 

our safety performance through 
focused interventions.

•  Maintaining our commitment to the 

wellbeing of our colleagues.

•  Continuing to implement 

improvements identified by our 
QUEST engagement.

•  Developing an exciting and innovative 

syllabus for our new Training Academy. 

What we said we would do in 2018/19

•  Deliver a further step change in our 
safety performance and support the 
wellbeing of our colleagues.

•  Continue to build on our strong 

volunteering performance and drive 
the Corporate Responsibility agenda.

•  Continue our focus on improving 

overall QUEST engagement scores.

•  Deliver the foundations of the new 

Training Academy, to make a positive 
contribution to technical development.

Our progress 2018/19

•  We were awarded silver in the Mind 
Workplace Wellbeing Index 2017/18. 
Our health and safety performance is 
upper quartile within the sector and we 
experienced no major safety incidents 
and no fatalities in the last 12 months. 
We did see an increase in Lost Time 
Incidents (‘LTIs’), mainly due to slips, 
trips and falls. We have detailed plans 
in place to address this, with new 
data analytics being used to identify 
specific areas for improvement. 
Progress against these areas is 
considered at the Employee Forum, 
Executive Committee and Board. 
In April 2019 we revamped our Goal 
Zero Strategy, with dedicated quarterly 
awareness campaigns.

•  Over the last year, Community 
Champions, our volunteering 
programme, has supported over 
1,900 colleagues to make a difference 
by helping to make our region’s 
waterways even healthier and 
supporting our local communities.

Create an 
awesome  
place to work

What do we 
mean by this?

We’ll create a culture 
of empowerment 
and accountability 
with a focus on skills, 
talent and career 
development.

READ MORE ON OUR ODIs 
AND KPIs ON PAGE 32

READ MORE IN OUR 
PERFORMANCE REVIEW 
ON PAGE 34

28

Severn Trent Plc  Annual Report and Accounts 2019

Environment, Social and Governance 
At a Glance

>

Strategic report
Governance
Group financial statements
Company financial statements
Other information

We are proud to be recognised as the first socially purposeful 
company in the utility sector. The content below pulls together 
details of our sustainability performance that are integrated 
throughout our Annual Report and Accounts. It also highlights 
where you can find more information on our Environmental, 
Social and Governance (‘ESG’) performance. 

We are committed to continually developing and improving 
our approach, and continue to explore the role accreditations 
can play in providing legitimacy to this. We’ve developed 
a dedicated ESG page on our website where you can find 
further information. 

2020-2025 Commitments

Carbon and  
Climate Change

Our triple pledge:
• Carbon neutral by 2030, more stretching 

than science based targets;

• 100% electric vehicles by 2030 – (assumes 
specialist vehicles such as tankers become 
available within that time window); and

• 100% renewable energy by 2030 (including 
self-generated and purchased energy).

Links to our strategic objectives

Biodiversity

Biodiversity – Improve 1090 hectares of 
land (or km of river) for biodiversity by 2025.
Tree planting – Plant the equivalent of one 
tree for every three households we serve 
by 2030.

ESG performance

Carbon reduction – Group net Greenhouse 
Gas Emissions (‘GHG’) emissions fell by 
27% in 2018/19. A reduction of 41% since 
the beginning of the AMP. Total annual net 
emissions 268,283 tonnes C02e.

Renewable generation – Generated 
equivalent of 43% of our electricity needs, 
up from 38% in 2017/18. On track to exceed 
50% target by 2020. 

Water Industry Achievement awards – 
Winner of the Energy and Carbon Initiative 
of the year.

Biodiversity – Improved biodiversity of six 
hectares of SSSIs in 2018/19. On track to 
reach our target of 75 hectares by 2020. 
Catchment Management – Gold award 
winner at the Corporate Engagement 
Awards 2018.

Read more

Page 126

Page 125

Page 126

Page 39

Links to our strategic objectives

Water 
Management

Water resources – Reduce unsustainable 
abstraction by nearly 100 Ml/d.
Water management – Triple the rate 
of leakage reduction across the sector 
by 2030. Focus on metering households.
Education – offering every primary school 
in the Midlands a visit from our Wonderful 
Water Tour, inspiring them to change water 
usage behaviours.

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Links to our strategic objectives

Environmental 
Stewardship

River quality – By 2025 we will have 
improved the quality of over 50% of rivers 
in our region.
Single use plastic – Prevent the equivalent 
of four billion plastic bottles ending up as 
waste by 2030.

Links to our strategic objectives

Severn Trent Plc  Annual Report and Accounts 2019

Water resources – Published draft Water 
Resources Management Plan (‘WRMP’) setting 
out our long-term plans to accommodate the 
impacts of population growth, drought, and 
climate change uncertainty to balance supply 
and demand over the next 25 years.

Leakage – Hit MLE target and have delivered 
a reduction year-on-year of 16 Ml/d.

Water quality – 6% improvement in water 
quality complaints.

Catchment management – Worked in 
partnership with over 820 farmers to reduce 
the amount of chemicals entering our raw 
water sources.

Education – Engaged over 130,000 young 
people this year through our education 
programme, ahead of 125,000 annual target.

Water efficiency – Carried out 26,000 home 
water efficiency checks to help customers 
manage their consumption. Installed 35,823 
water meters.

River quality – On track to improve at least 
1,600 km of our rivers by 2020.

Single use plastic – Supported Refill 
campaign, contributing to the 20,000 refill 
stations in the UK. We have eliminated 
single use plastic from our office locations.

Environmental management system – 
35% of our operations externally certified.

Severn Trent 
website

Page 39

Page 35

Page 38

Page 35

Page 36

Page 41

Page 43

29

 
Strategic report

Environment, Social and Governance – At a Glance
continued

2020-2025 Commitments

Creating an 
awesome place 
to work

Training – Investing £10m in the new 
Training Academy in the Midlands.
Diversity and Inclusion – Committed to 
recruit people from social mobility cold 
spots across our region, seeking to provide 
opportunities to all.

Links to our strategic objectives

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ESG performance

Engagement – Awarded Glassdoor 
Employees’ Choice Award – Top 50 Places 
to Work in 2019. Ranked 3.9/5 overall 4.2 for 
culture and values. Glassdoor reports that 
74% of our people would recommend us to 
a friend. Employee engagement score five 
points above the average benchmark for UK 
and Ireland.
In 2018/19 our voluntary employee turnover 
was 6.5%.

Training – Above EU average for training 
investment with over 15,000 training days.

Diversity and Inclusion – Fourth in 
Hampton-Alexander Review FTSE100 for 
women in leadership, and the top utility. 

Social mobility – Signatory to Social Mobility 
Pledge. Top 20 Company in the UK’s Social 
Mobility Index.

Gender pay gap – Mean gender pay gap  
of 2.8%.

Reward – The Remuneration Committee 
ensures that pay is fair throughout 
the Company and ensures executive 
pay is aligned to the wider workforce 
remuneration; our all-employee Annual 
Bonus Scheme is a great example of this  
in practice.

Employee wellbeing – 70% of line 
managers trained in mental health, and over 
400 mental health first aiders available

Goal zero health and safety – LTIs per 
100,000 hours worked – Severn Trent Water: 
0.3 and Business Services: 0.29. Upper 
quartile performance in the sector. No 
fatalities in the last 12 months.

Zero tolerance approach to modern slavery 
– Modern slavery statement ranked 16th in 
the FTSE100. 

Read more

Page 108

Page 44

Page 44

Page 113

Severn Trent 
website

Page 110

Page 45

Page 45

Severn Trent 
website

30

Severn Trent Plc  Annual Report and Accounts 2019

 
 
 
>

Strategic report
Governance
Group financial statements
Company financial statements
Other information

2020-2025 Commitments

Putting our 
customers first

Community contribution – We’re investing 
1% of profits for a new community fund – to 
make positive impact in our region.
Vulnerable customers – We’ll help nearly 
50% more customers who are struggling 
to pay their bills by 2025 and develop a 
strategy to end water poverty.

Links to our strategic objectives

Supporting our  
communities 
and wider  
society

Innovation – Launched the World Water 
Innovation Fund. Our £5m investment 
will make a real difference to lives across 
the world.
Doubled the funding for innovation in AMP7.
UN Sustainable Development Goals 
(‘UNSDG’) – Aligned our commitments 
with the UNSDGs, highlighting positive 
contribution to 11 of the 17 goals.

Links to our strategic objectives

ESG performance

Vulnerable customers – £3.5m trust fund 
donations annually, 2.62 social return on 
investment. Supported 52,838 people who 
struggle, against an annual target of 50,000.

Our performance for customers – Overall 
customer satisfaction is 85%, 7% higher 
than the national average. Trustworthiness 
is at 73%, making Severn Trent the most 
trusted water company in England.

Customer Experience – Maintained 14th 
position in customer Service Incentive 
Mechanism (‘SIM’) score. Upper quartile 
in the Institute of Customer Service’s UK 
index as the top English water and sewerage 
company (‘WaSC’) and only slightly short of 
the UK average in all sectors.

Charitable contributions – Founding 
partner of WaterAid and raised almost £30 
million since 1981.

Volunteering – 32% of employees 
volunteered in 2018/19 ahead of 30% target; 
improving 34 km of riverside and planting 
over 3,000 trees.

Read more

Page 24

Page 36

Page 33

Fund 
website

Page 44

Responsible supply chain – 100% prioritised 
suppliers signed up to our Sustainable 
Supply Chain charter.

Severn Trent 
website

FTSE4Good certified

2020-2025 Commitments

ESG performance

Read more

Committed to the highest standards  
of transparency and corporate governance

Links to our strategic objectives

Highly commended – PwC Building Public 
Trust Award for Executive Remuneration 
Reporting in the FTSE 350.

Purposeful Company Task Force – Only 
utility to be named as a pathfinder by The 
Purposeful Company Task Force.

Ofwat – Commended us on our ‘pathfinding 
social purpose company’ thinking.

Ofwat – Awarded our Severn Trent Business 
Plan fast-track status.

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Severn Trent Plc  Annual Report and Accounts 2019

31

 
 
 
 
 
Strategic report

ODIs and KPIs

We continue to make progress against 
our customer ODIs and financial KPIs

Progress against our customer 
Outcome Delivery Incentives1,2,3

Embed customers at the heart of all we do

Internal sewer flooding4

External sewer flooding4

Minutes without supply

Actual
729

Actual
3,795

Actual
19.7

Reward/Penalty
873

£42,8201

Reward/Penalty
6,499

Reward
9.4

Penalty
12.0

£2,9671,5

£1.10m1

Rate of Reward/Penalty (per incident)

Rate of Reward/Penalty (per incident)

Rate of Reward/Penalty (per minute)

Why we measure it
To ensure we do everything we can to prevent 
flooding of customers’ homes or businesses.  
It is one of our customers’ most important priorities.

Why we measure it
To ensure we do everything we can to prevent 
flooding of customers’ homes or businesses. 
It is one of our customers’ most important priorities. 

Progress in the year
We agreed with Ofwat to strengthen our 
performance commitment on internal sewer 
flooding from 1 January 2019, see page 37 for 
further details. We are reporting a performance 
of 729 incidents, ahead of our adjusted performance 
commitment of 873. 

Progress in the year
We agreed with Ofwat to strengthen our performance 
commitments on external sewer flooding, from 
1 January 2019, see page 37 for further details. 
We also agreed to reduce our incentive rate from 
£19,779 to £2,967 at this time. We are reporting a 
performance of 3,795 incidents ahead of our adjusted 
performance commitment of 6,499.

Why we measure it
Our customers value water being there when they 
need it. This performance commitment ensures we 
are driving down the impact of any interruptions to 
supply across our network to minimise the impact on 
customers.

Progress in the year
We have interrupted customers supply for an 
average of 19.7 minutes, higher than our committed 
performance level of 9.4 minutes.

Drive operational excellence and continuous innovation

Improvements to river water quality

Number of Category 3 pollution incidents4

Successful catchment management schemes

Actual
87

Actual
329

Actual
26

Penalty/Reward
233

Reward/Penalty
374

£750,0001

£53,9001

Penalty/Reward
12

Reward Cap
21

£1.03m1

Rate of Penalty/Reward (per qualifying point)

Rate of Reward/Penalty (per incident)

Rate of Penalty/Reward (per scheme)

Why we measure it
We have statutory obligations to deliver, but our 
customers told us that we should do more where 
we can. This performance commitment ensures we 
meet our obligations and drives us to make faster 
progress where it is possible. 

Progress in the year
We have delivered 53 qualifying Water Framework 
Directive points during the year and our cumulative 
total is 87. We are on-track for our end of AMP 
target of 233.

Why we measure it
Minimising the impact our activity has on the 
environment is a key concern for our customers. 
This performance commitment ensures we drive 
improvements in this area.

Progress in the year
We are reporting 329 Category 3 pollution incidents 
against an adjusted performance commitment of 
374 incidents.

Why we measure it
Our customers want us to look for new and innovative 
ways to improve water quality, whilst working in 
partnership with other stakeholders to deliver wider 
benefits. This performance commitment focuses on 
how our approaches are encouraging farmers and 
land owners to change their behaviour and practices. 

Progress in the year
We have delivered 26 catchment management 
schemes, well ahead of our performance commitment.

Invest responsibly for 
sustainable growth

Create an awesome 
place to work

See our Regulated Water and Waste Water 
performance review on page 34.

32

Severn Trent Water Limited

0.30 

Lost time incidents per 100,000 hours worked
2017/18: 0.17

Severn Trent Plc  Annual Report and Accounts 2019

>

Strategic report
Governance
Group financial statements
Company financial statements
Other information

Progress against  
our financial KPIs7

Actual
11,923

£1,767.4m

Group turnover
2017/18: £1,696.4m8

SIM – Customer experience

Complaints about water quality

Not yet defined by Ofwat

81.45SIM score

Reward/Penalty
9,992

£9001

Why we measure it
Providing good quality service to our customers is 
key and the Service Incentive Mechanism (‘SIM’) 
provides us with a regular opportunity to understand 
our performance and implement initiatives to 
improve the quality of service we provide, but also 
deliver value for money. 

Progress in the year
We have reported a SIM score of 81.45 for 2018/19, 
which is below our target of upper quartile.

Rate of Reward/Penalty (per complaint)

Why we measure it
Customers value the aesthetic quality of their 
water. This performance commitment is designed 
to ensure we manage our network to minimise the 
number of events that cause discolouration, taste 
or odour problems. 

Progress in the year
During the year the number of drinking water 
complaints reduced from 12,687 to 11,923, higher 
than our committed performance level of 9,992.

£573.6m

Group underlying PBIT
2017/18: £539.8m8

145.8p

Underlying earnings per share
2017/18: 120.5p8

Asset stewardship – coliform failures

Leakage

Actual
13

Actual
427

Penalty
5

Reward/Penalty
429

£463,0001

£123,0001

Rate of Penalty

Rate of Reward/Penalty (per megalitre per day)

Why we measure it
The presence of coliforms in our drinking water is 
unacceptable as it is an indicator of poor quality so 
we continually monitor our works to ensure we are 
producing high quality water.

Progress in the year
During the year we detected coliforms at 13 of our 
water treatment sites, which is higher than our 
committed performance level of five.

Why we measure it
Customers see leakage as a waste of a key 
resource. They want us to reduce our level of 
leakage as a priority. 

Progress in the year
We are reporting an outturn of 427 Ml/d which is 
marginally ahead of our performance commitment 
of 429 Ml/d.

Severn Trent Business Services

0.29 

Lost time incidents per 100,000 hrs worked
2017/18: 0.15

No change

Severn Trent engagement  
score improvement6
2017/18: 6 percentage points

Notes

1   In 2012/13 prices after tax. 

2   These are also key measurements used to assess 

our Corporate Responsibility performance. 

3   We have reported performance on our customer 
ODIs on a comparable basis by reporting the 
current year performance for the Severn Trent 
Water region that was in place during 2017/18.

4   Targets have been strengthened from 1 January 

2019, see page 37 for more information.

5   Incentive rate reduced from 1 January 2019, 

see page 37 for more information.

6   Engagement index used for the Group since 

2015/16 to support benchmarking and gain better 
insight about us as an employer. 

7   Alternative Performance Measures are defined in 

note 45 to the Group financial statements. 

8   Restated for implementation of IFRS 15 see note 2 

to the Group financial statements.

Key

Actual

Severn Trent Actual Performance 2018/19

Severn Trent Plc  Annual Report and Accounts 2019

33

 
Strategic report

Performance review

Regulated 
Water and 
Waste Water

Our Regulated Water and Waste Water 
business includes the wholesale water 
and waste water activities (excluding 
Bioresources) of Severn Trent Water 
Limited and its retail services to 
domestic customers, and Hafren 
Dyfrdwy Cyfyngedig. Unless stated 
otherwise the information in this 
section relates to Severn Trent Water 
which makes up 98% of our total 
customer base.

4.5 million

Number of households and  
non-household customers

2.0 billion

Litres of high quality drinking water 
every day

Ninth year 

Number of years of the lowest bills 
in England for our customers

  Embedding customers at 
the heart of all we do 

From the Bristol Channel to the Humber 
and from Rutland to North Wales, 
we play an essential role in the lives 
of 4.5 million households and non-
households. We provide them with 
around 2.0 billion litres of high quality 
drinking water daily, and treat around 
2.9 billion litres of waste water every day.

As part of the development of our Severn 
Trent Water PR19 plan, we focused 
on customer insight gleaned from our 
most intensive customer engagement 
activity in our history. This gave us a 
solid foundation on which to create a 
comprehensive, detailed business plan – 
one that was co-created with customers 
and put their wishes right at its heart. 
As we developed the plan we asked our 
Customer Challenge Group, the Water 
Forum, to rigorously challenge every 
aspect of our customer engagement to 
make sure we’d addressed the issues 
most important to them. The Forum 
gave us really constructive feedback that 
led to us making further changes and 
reassured us that we really were putting 
our customers first.

The issues that matter
Our engagement programme 
confirmed that the issue that matters 
most for our customers continues to be 
affordability – keeping bills low for our 
essential service is their top priority, 

as well as making sure that our most 
vulnerable customers have the support 
they and their families need.

Their next most important issue is 
something that’s fundamental for us as 
a business – providing a reliable supply 
of clean water and taking away waste 
water without customers having to worry 
about it. 

Customers also want us to continue 
to invest in infrastructure, not just for 
today but for future generations, in the 
same way that the Victorians did for 
us. They also want us to have a positive 
impact on our local environment and in 
the communities we serve. And they want 
to be able to talk to us if, when and how 
they want to, while also keeping them 
informed about what we’re doing.

This detailed engagement means we truly 
understand what matters to our customers 
– and that gives us a huge amount of clarity 
around what we have to do for them in the 
months and years ahead.

So, if those are the issues on customers’ 
minds for the future, how are we doing 
on those today? 

Reducing customer bills
This was the ninth consecutive year that 
Severn Trent Water customers have 
enjoyed the lowest bills in England. 
Our average combined bill for the year 
was £348 – less than £1 a day – which 
was more than £59 lower than the average 
bill and £152 lower than the highest.

Understanding different 
customers’ needs
As part of our development of the PR19 
plan, we undertook the most extensive 
customer engagement activity in our 
history. More than 32,000 individual 
customers took part in our face-to-face 
research and 15,000 people joined our 
online panel. We also evaluated 24,000 
complaints and considered 1.9 million 
customer views. From this we created 
our customer hierarchy of needs.

15,000

People joined our  
online panel

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The ODI measure focuses on coliform 
detections at surface and groundwater 
sites, which have increased slightly this 
year. Our investment in distribution service 
reservoirs has delivered significant 
performance improvements, and we are 
confident that the next phase of our plan 
will deliver similar improvements in the 
ODI measure next year. 

The resilience of our water supply was 
tested through one of the hottest, driest 
summers on record – which saw a 22% 
increase in demand for water from our 
customers at peak times. We worked 
tirelessly to give our customers the 
level of service they expect and deserve, 
without the need for a hosepipe ban or 
other restrictions.

Supply interruption events were impacted 
during this period and this has affected 
our full year performance. We have 
increased our efforts in this area, our 
focus being on ‘Prevent, Restore, Repair’, 
and we delivered a 64% improvement in 
our performance in the second half of the 
year. Additional information can be found 
on page 38.

We are particularly pleased with the 
progress we are making in partnership 
with landowners and farmers across 
our region to improve the ecology of 
rivers in our region. Our industry leading 
Catchment Management Programme has 
yielded great results over the past year 
and demonstrates the power of strong 
collaborative working. We talk more 
about this on page 38. 

Similarly, our Hafren Dyfrdwy customers 
enjoyed the lowest bills in Wales at 
£311. Over AMP7, we’re going to be 
reducing bills in England by a further 5% 
in real terms, whilst at the same time 
investing to make further improvements 
to the services which we provide to 
our customers. In Hafren Dyfrdwy 
we’re increasing investment by 4% per 
customer to improve services, whilst 
limiting the increase in customer bills 
to 1.9% in real terms over the five 
year period.

We understand that even though our bills 
are low, some customers have difficulty 
paying – so we do everything we can to 
help those who are genuinely struggling 
to pay their bills. We do this through a 
range of measures, such as water saving 
devices and fitting meters for smaller 
and low occupancy households. We also 
offer our Big Difference Scheme which 
has helped over 35,000 customers who 
are struggling to pay their bills access 
discounts of up to 90% over the last 
12 months. 

Looking ahead, we intend to help even 
more of our customers. For example, 
our PR19 plan includes a commitment 
to support almost 50% more people 
between 2020 and 2025, through 
schemes such as our social tariff 
and through other options, such as 
payment breaks.

Engaging with the customers 
of the future
We’re getting even more involved in the 
communities in which we live and work, 
for example through our Wonderful 
Water Tour – an innovative educational 
roadshow that every primary school in 
the Midlands will have the chance to take 
advantage of.

The Wonderful Water Tour is targeted 
at children aged between seven 
and 11, to inspire them about water. 
Comprising two buses and a whole host 
of gadgets and hands-on activities, the 
Tour educates children on three key 
messages: the importance of using 
water wisely; helping them understand 
what they can, and can’t, put down the 
toilet and sink; and the health benefits 
of staying hydrated.

Working hard to provide the quality 
service that customers expect 
Our waste water performance continues 
to be sector leading both in terms of 
performance and efficiency. We have 
continued to reduce the number of 
sewer flooding incidents that occur on 
our network, that we know can lead to 
the worst possible experience for our 
customers. We will never be complacent 
about our performance and will continue 
to push for year-on-year improvement 
through further investment. 

After demonstrating strong customer 
support for our proposal, we were 
pleased that, in December, Ofwat agreed 
to lift the customer ODI cap on our waste 
water measures for the remainder of the 
AMP. This supports our desire to do more 
for our customers and the environment 
even earlier than previously agreed 
with Ofwat.

This year, we have made continued 
progress on key clean water metrics 
such as water quality complaints, with 
a further 6% improvement, building 
on our achievements of last year when 
complaints were down 12%. We’ve also 
worked well with our supply partners 
to resolve issues on 35 properties 
which were at risk of low pressure. 
We’re continuing our multi-year journey 
to improve our coliform performance 
in our distribution service reservoirs, 
surface water works and groundwater 
works – for which coliforms are 
a key measure of asset health. 

During the last 12 months, our tour has 
engaged with over 130,000 young people, 
and will be available across our region 
from 2020-2025.

The Severn Trent Wonderful Water 
Tour helped launch our Wild Water 
topic with a splash! It inspires and 
educates the children, catering for 
all children’s interests and abilities. 
The knowledgeable, friendly and 
helpful staff engaged the children 
at all times and helped bring our 
water topic to life.”

Tracey Gillin
St Anne’s Catholic Primary School, 
Nuneaton

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Performance review continued
Regulated Water and Waste Water

Investing for future generations
This year has seen our biggest single 
year of capital investment in the last 
decade, demonstrating our commitment 
to continued investment in long-term 
infrastructure. All of our current 
major capital schemes made good 
progress during the year including our 
Birmingham Resilience Project, which is 
the biggest water enhancement capital 
project in the sector to be completed 
within AMP6. This will ensure security of 
supply to Birmingham for generations. 
Please see page 40 for more details on 
this and other key capital projects.

Listening, every moment of every day
We’ve made it even easier for our 
customers to contact us through 
whichever mode they prefer, whatever 
the time of day. People can phone us, 
talk to us on webchat on the website, 
through various social media platforms, 
or write to us.

We also launched Tap Chat during the 
year. This new online community panel 
gives us feedback about how we’re 
doing and, more importantly, how we 
can do even better. With 15,000 active 
participants, representing all walks 
of life and areas across our region, 
Tap Chat played an important role in 
shaping our PR19 business plan and 
provides ongoing engagement with 
our customers. 

Serving local communities
We’re very aware of the central role 
we play in our community – this is not 
only where we work, but where most 
of our employees live. We know that 
our customers want us to do more – to 
help improve the environment, support 
education, and give something back.

We carry out an enormous number of 
projects to enhance rivers and other 
natural resources – many of them 
supported by our employees who 
dedicated over 2,000 days to volunteering 
during the year. Our supply chain also 
supports us in our environmental 
ambitions, undertaking a variety of 
charitable environmental projects such 
as the Northshore Beach Walk Project 
at Draycote.

Looking ahead, through our new 
community dividend we will invest 1% 
of our profits in community projects – 
a really exciting opportunity to make a 
positive impact in our region. Our hope is 
that the community dividend will benefit 
thousands of our customers, together 
with their communities, to make a 
positive difference to their everyday lives.

We are also doing more to engage with 
our customers of the future through the 
Wonderful Water Tour, see page 35.

Customers trust our performance
We are proud to have been acclaimed 
the most trusted water company in 
England, by the most recent independent 
customer satisfaction tracker. We feel 
that this reflects the huge progress we’ve 
made in delivering on the issues which 
matter most to customers: investing 
in the resilience of our network and 
renewable energy, as well as doing more 
for our must vulnerable customers.

We know we’ve still got more to do on 
SIM, Ofwat’s current customer service 
measure and we were disappointed to 
finish the year in 14th place. However, 
we were pleased to again be in the top 
quartile of utility companies in the UK 
Customer Service Index, which will be 
relevant in AMP7 when Ofwat’s new 
customer satisfaction measure (‘C-MeX’) 
is set to be introduced. C-MeX will be 
partly based on customer contact, 
as with SIM, and partly on customer 
perception which is a much wider 
measure. We welcome this change as 
C-MeX will ensure that the totality of 
the experience of all our customers 
is represented.

Helping customers to help us
Extra demand for water as a result 
of increasing population and climate 
change means it’s vital that our 
customers know how to use water 
wisely. First, we need to give them 
the right advice to help them save 
water. And second, we need to provide 
them with the tools they need to 
achieve that. 

Last year, we carried out around 
26,000 home water efficiency checks 
to help customers manage their 
consumption, save money and  
protect future supplies.

Here when you need us
We can’t deliver great service to our 
customers unless we’re aware of the 
issues that matter to them. So it’s 
important that they can contact us at a 
time that’s convenient to them. We offer 
a wide range of contact channels – they 
can ring us, talk to us through our live-
chat on our website or via social media. 
They can even write us a letter if they 
prefer. Whatever method they choose, 
they will be certain of a response.

More than 1.9 million customers are 
now signed up to our online offerings 
and, during the last year, our web 
self-serve platform handled more 
than 1.6 million customer contacts. 
And the hard work of our customer 
communication team was recognised by 
a Silver Award at the European Contact 
Centre and Customer Service Awards.

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Another strong year for waste water 
performance
Removing waste water safely and 
efficiently is hugely important for 
customers – so we’re very pleased to 
report that our excellent track record 
continued during 2018/19, with significant 
outperformance against internal and 
external sewer flooding, Category 3 
pollution targets and a whole host of 
other environmental measures.

On a like-for-like basis, we earned 
£103.1 million from waste water ODIs in 
the year which was reduced to £7.1m by 
the impact of the regulatory cap agreed 
with Ofwat and changes to our ODI 
incentives and targets for the remainder 
of the AMP. After providing evidence 
of support from our customers, in 
December 2018, Ofwat agreed to raise 
the cap and we accepted even more 
challenging measures. This will allow 
us to deliver an even better service 
for customers earlier than previously 
planned and to continue to drive 
improvements in the industry.

Sewer flooding
We’ve continued our focus on sewer 
flooding and during 2018/19 we 
outperformed our internal and external 
sewer flooding targets by 16% and 41% 
respectively. We’re continuing to drive 
performance through targeting proactive 
work on sewer flooding hotspots across 
our waste network.

Alongside investment in infrastructure 
we have used innovative chemical 
treatments to help reduce the build-up of 
fats, oils and greases (‘FOG’). We’re also 
working with communities and industries 
to reduce the amount of FOG that ends 
up in our sewers. Our programmes to 
educate customers and their children 
on sewer misuse are an important 
element of our approach, see page 35 
for more information. Additionally, we’re 
identifying and taking legal action against 
businesses that clog our sewers with 
FOG and recovering operational costs in 
cases where prosecution is not possible. 
These are important factors in our goal 
to create a calm network and ensure 
an enhanced and sustained service 
provision into AMP7 and beyond. 

Making more informed decisions
Our continued investment in monitoring 
technology such as sensors and loggers 
has further informed our teams’ decision 
making. In fact we have more data 
points than any other water company 
in England or Wales. Armed with real 
time awareness of supply and demand 
across our region, we’re able to forecast 
stresses and strains on the network and 
proactively take action to ensure that 
customers are provided with an excellent 
service. We now have 19,500 additional 
‘eyes and ears’ on the network and are 
on track to have 35,000 by the end of 
March 2020.

  Driving operational 
excellence and continued 
innovation 

Our customers expect us to improve our 
core services every year. That means 
providing them with clean drinking 
water which is there when they need 
it – and taking waste water away 
efficiently before recycling it safely 
to the environment. 

We’re committed and long-term 
supporters of Ofwat’s customer Outcome 
Delivery Incentives (‘ODIs’), which reward 
companies when they exceed targets 
for measures that customers feel are 
the most important, and also penalise 
companies for poorer performance. 
In our view, this is the best way to ensure 
high quality performance for the benefit 
of all stakeholders – our customers 
and communities, our investors and the 
environment. We’ve agreed with Ofwat to 
share our expertise with the rest of the 
industry so that all customers in England 
and Wales may benefit.

We’ve continued to deliver on our track 
record in the waste water measures 
that customers have told us are the 
most important. Overall, 2018/19 was 
also an encouraging year for our water 
performance as we continue to make 
progress on our multi-year improvement 
journey on water quality and provided a 
high quality product to our customers, 
whilst protecting public health.

Fighting the fat(berg)
A major cause of sewer flooding are 
blockages which can be caused by 
fatbergs, the common name for the 
build-up of wet wipes, fats, oils and 
grease into a solid mass which has 
potential to block pipework. 

Our fight against fatbergs is based on 
education and prevention. For example, 
while cleaning the sewers of Stratford-
upon-Avon in December 2018, we found 
and removed several build-ups that could 
have developed into major blockages. 
Working with 24 food service outlets and 
officers from Environmental Compliance 
and Services, we launched a programme 
aimed at educating catering outlets 
about the right – and wrong – ways to 
dispose of fats, oils and greases. 

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Performance review continued
Regulated Water and Waste Water

Pollutions
We work hard to manage our impact on 
the environment. We were pleased to 
have continued to outperform against 
the challenging targets we set ourselves 
for Category 3 pollution incidents. 
Our performance was flat, in line with 
last year despite a challenging start 
to 2018. By re-doubling our efforts 
we’ve delivered significantly better 
performance in the second half of 2018 
which we have sustained throughout the 
beginning of 2019. 

We have more work to do on serious and 
Category 4 pollution incidents and are 
disappointed that we missed our targets 
on these measures. During the year we 
continued our programme to roll-out 
more monitors which will significantly 
improve our ability to detect issues and 
prevent pollution incidents occurring in 
future. We are focusing our efforts on 
the highest risk areas to ensure we get 
the best possible outcome as quickly 
as possible.

Focusing on water quality and supply

Good progress on water quality
Following our renewed focus on water 
quality in recent years, complaints 
fell again by 6% during 2018/19 in line 
with the target agreed with the DWI. 
This builds on our achievements of last 
year, when complaints were down by 12%. 

Water catchment initiatives have played a 
major part in this improvement and we’re 
continuing to work with farmers and 
other stakeholders to raise the quality of 
the water that enters our rivers. We see 
this as a key long-term focus for us in 
ensuring the stability of our treatment 
processes and quality of our product 
to customers.

We have introduced new technology to 
drive further improvements in water 
quality in years to come by ensuring 
we proactively intervene to address 
risks to water quality. For example, 
bacterial analysis can take 30 hours from 
taking a sample to receiving a result. 
Our innovation team analysed technology 
across a range of different sectors 
and created a bespoke solution that is 
acknowledged as the world’s first online 
bacterial monitoring system. This gives 
us high quality analysis in real time, 
allowing us to identify issues quickly and 
take action to prevent bacteriological 
failures at our treatment works and 
distribution service reservoirs. By the 
summer of 2019, we will have 20 units 
available, most as fixed installations, 
as well as others that we can use on a 
mobile basis.

Meeting water demand
The summer of 2018 saw a period of 
prolonged hot, dry weather – and we saw 
a 22% increase in demand for water from 
our customers at peak times. 

We demonstrated resilience and flexibility 
in our network during this time – and 
focused on prioritising resources to meet 
the additional demand and minimising 
the impact on our customers. We proved 
financially resilient, and were able to 
absorb the increased costs associated 
with pumping up to an extra 400 million 
litres of water per day at peak times 
and the 24/7 use of a fleet of water 
tankers to top up service reservoirs. 
Our operations were largely resilient and 
we came through the heatwave without 
imposing any restrictions on usage such 
as a hosepipe ban. However, some of 
our water network measures, including 
supply interruptions, were adversely 
impacted during the period, as outlined 
below. Our focus during this time was 
on prioritising resources to meet the 
additional demand and minimising the 
impact on our customers. 

Supply interruptions
Supply interruptions ended the year 
at 19.7 minutes against our target of 
10.8 minutes. We have increased our 
focus on this area and we are starting 
to see definite improvements through 
our ‘Prevent, Restore, Repair’ strategy, 
which focuses on preventing asset failure 
where possible, and restoring supply 
at speed if it happens. Performance in 
the second half of the year improved 
by 64% and we delivered our best ever 
performance in February and March.

Managing our catchments
When it comes to improving water 
quality, prevention is always better 
than a cure – so over the last year 
we’ve continued to make investments 
to ensure that the water that enters 
our rivers is as clean as possible in 
the first place. Known as Catchment 
Management, this approach is not 
only great for the natural environment 
by reducing pollutants entering 
watercourses, it also ensures that 
the quality of the water we abstract is 
improved. This improves the quality of 
our final product and in some cases 
reduces the processing requirement at 
our treatment works, reducing the cost 
or producing our wonderful product.

We’ve already established an excellent 
record in this area, particularly 
through the success of our Farm to 
Tap scheme. 

This innovative and industry-leading 
scheme has seen over 820 farmers 
sign up to protect raw water sources 
from pesticides and other chemicals – 
and resulted in peak concentrations of 
metaldehyde – an anti-slug pesticide 
which is expensive and difficult to 
remove at water treatment works – 
reducing by 64%. 

This is good news for the environment 
because it enhances biodiversity, good 
news for customers because it reduces 
treatment costs and enables us to 
invest elsewhere in the network, and 
good news for investors because it’s 
generated £11.4 million in customer 
ODI outperformance payments. We are 
expanding our catchment schemes 
to include biodiversity options in our 
farmer grants and aim to increase 
grant uptake by 42% by 2025.

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Over the last year we’ve achieved a dramatic 
improvement in the speed at which we 
arrive on site, this has significantly reduced 
– supported by our new video calling service 
which enables us to assess an issue remotely, 
deploy the right resources to site quickly 
and support us in fixing the issue, first time.

•  introducing innovative ways of finding 
leaks faster, and fixing them more 
efficiently – including accelerated 
installation of acoustic loggers, 
targeted WIP reduction and the use 
of more innovative solutions such as 
satellite technology; and 

At the same time we’ve continued to 
invest in technology that provides us with 
valuable insight into how the network is 
operating. Technological innovations such 
as low point loggers, acoustic loggers and 
advance analytics are all now hard at work 
across our network. We now have 19,500 
additional ‘eyes and ears’ on network and 
are on-track to have 35,000 by the end of 
March 2020. Furthermore, we are focusing 
on understanding the true causes of failure 
which lead to supply interruptions and 
addressing them at source – investing in 
operating a calmer network to reduce the 
failure rate across our network.

Driving improvement in leakage
The first half of the year was operationally 
challenging, with the tail end of freeze-
thaw followed by the hot, dry summer 
putting pressure on some of our key water 
measures. Our significant focus in the second 
half means we have hit our performance 
commitment for leakage and delivered 
a reduction year-on-year of 16 Ml/d by:

•  maintaining our strong operational focus 

on leakage recovery and improving 
processes to reduce known network 
leaks – including a 67% increase in 
leakage fix teams;

•  spending time to better understand our 
leakage component data – giving us 
more clarity on how we can best target 
leakage and providing more accurate 
reporting going forward. 

As in prior years, we base our customer 
ODI on ‘unaccounted water’. The weather 
events earlier in the year, which led to an 
increase in pipe bursts and an increase 
in demand, also led to an increase in 
unaccounted water. The considerable 
momentum we generated has reduced 
this impact, though has still resulted in a 
penalty. Our key focus is now on retaining 
that energy to reduce leakage and hit our 
target in 2019/20, keeping us on the right 
track to meet the 15% challenge in AMP7.

As outlined on page 18 we have recently 
launched the World Water Innovation 
Fund – joining forces with like-minded 
companies across the globe to find new 
ways of working – pooling resources 
and ideas to develop and accelerate 
new technologies. Our £5 million 
investment in the Fund will make a 
real difference to peoples’ lives across 
the world. The Fund’s initial focus will 
be on leakage, which is a key issue for 
all companies.

Improving our environment 
The way a company interacts with the 
environment it operates in has risen 
to the top of the agenda for all of our 
stakeholders. Increasingly, these groups 
expect utility companies to demonstrate 
performance beyond financial return. 
We take great care to understand and 
control the impact we have on the 
environment in everything we do – 
when taking water from our rivers and 
reservoirs, and when safely returning it 
back to the river in a clean state. 

We’re committed to creating thriving 
bird, insect and plant habitats in our 
region. We improved biodiversity on six 
hectares of Sites of Special Scientific 
Interest (‘SSSIs’) during the year, and 
we’re on-track to reach our target of 
75 hectares by 2020. By 2025, we’re 
aiming to work with organisations 
such as the Wildlife Trusts to improve 
biodiversity on a further 1,015 hectares. 
That’s an area equivalent to around 
1,400 football pitches and represents 
more than a tenfold increase over our 
current target. 

As well as putting significant new effort 
behind our Catchment Management 
initiatives, we’ve also been working with 
other partners to improve raw water. 
Rivers in the UK, including the rivers 
Severn and Trent in our region, are 
now cleaner than at any time since the 
industrial revolution.

Proud to hold the Carbon 
Trust Standard 
We’ve been proud to hold the 
Carbon Trust Standard since 2009. 
This certification recognises that 
we take a best practice approach 
to measuring and managing our 
environmental impacts. In the last 
12 months, our Group net GHG 
emissions fell by 27%. 

Read more on page 126.

Improving raw water
We are working with our partner 
Moors for the Future on a project 
that’s transforming a moorland area 
around Ladybower Reservoir. We’ve 
invested over £1 million during the 
current AMP to help re-vegetate 114 
acres of peat, protect 16 hectares of 
blanket bog and dwarf shrub, and 
plant new trees across 170 hectares. 
This has cut peat erosion and 
protected one of our region’s most 
diverse habitats, while also improving 
the quality of the raw water which will 
further reduce our treatment costs. 

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Performance review continued
Regulated Water and Waste Water

  Investing responsibly for 
sustainable growth 

Since privatisation, we’ve invested 
£22 billion in today’s money and the pace 
and scale of our ambition continues 
to grow. In 2018/19 we invested over 
£750 million in our asset base as well as 
a further £141 million in renewing our 
infrastructure network – our biggest 
year of capital investment in a decade. 
And we’re on-track with our commitment 
to invest £1,300 for every household we 
serve over AMP6.

We’ve worked hard to maximise the value 
we get from this investment and continue 
to forecast AMP6 Totex efficiencies of 
£870 million. These efficiencies have 
enabled us to re-invest £220 million to 
improve our water networks, making 
them more resilient and reliable through 
utilising the latest technology available. 
This investment will benefit customers 
today and also generations to come. 

Investing for today... and for 
future generations
Our mission is to create a lasting legacy 
for future generations. We do this by 
investing in new infrastructure, by 
exploring and investing in ways to provide 
additional capacity, and by taking our 
Wonderful Water Tour around schools 
to inspire the next generation to use 
water wisely. 

We’ve replaced 230 km of our water 
network, enabling us to make further 
progress on water quality and again meet 
the low pressure customer ODI target. 
We’ve also completed 28 capital projects 
to improve our waste network, helping 
us to maintain upper quartile on cost 
and performance.

All of our major schemes made good 
progress during the year, including the 
Birmingham Resilience Project (‘BRP’). 
This will secure a second source of 
water supply for Britain’s second city 
and safeguard one of our oldest, but 
most strategic and efficient, water 
resources for years to come. The BRP 
is the biggest AMP6 water enhancement 
capital programme in the sector and will 
be ready to deliver anticipated benefits 
to customers in 2020. Thanks to the way 
we have delivered the project it is on 
track to deliver supply resilience benefits 
– in the event of both water resource 
and treatment failures – and to enable 
effective proactive maintenance of some 
of our most important assets for the long 
term. This is the result of considerable 
hard work and effort from our people 
and supply partners, as well as some 
bold decisions, such as our decision in 
spring 2017 to replace our original supply 
partner. Progress in the year included 
completion of the 25 km raw water 
pipeline that will transport water from 
the River Severn to our Frankley water 
treatment site. 

In Nottinghamshire, we made great 
progress on a scheme to improve our 
services in Newark, where a £60 million 
programme will benefit 400 local 
homes and businesses. We’re installing 
4 km of high volume sewers to reduce 
flooding risk, as well as 10 km of new 
water network to improve water supply. 
We achieved a major milestone this year, 
with the completion of a 3 km tunnel 
which encircles the town 15 metres 
below ground. This hugely complex 
project was carried out through the 
town centre and under a major railway 
line – and our efforts to limit disruption 
were acknowledged by the Community 
Engagement Award at the New Civil 
Engineer Awards for high-quality 
community engagement. 

As part of our commitment to invest 
£1,300 for every home and business we 
serve in the five years to 2020, this year 
we started work on a new £11 million 
investment to improve the resilience and 
reliability of the clean water supplied 
to around 55,000 people in Stroud, 
Gloucestershire. The upgrade project 
will see 16 km of new pipeline stretching 
from Minchinhampton reservoir 
to Whaddon.

Investing to keep water flowing
Every year, we invest significant 
capital to improve water supplies to 
communities with a history of poor 
supply in times of high demand, such 
as through the summer months. 
In 2018/19 we carried out works that 
are now providing an improved service 
to farmers and other residents in 
the uplands around Breamfield in 
Derbyshire. These works included 
commissioning a borehole, installing 
new valves to reduce airlocks and 
connecting existing pipework to other 
parts of the network so that water 
can be quickly pumped into the area 
when necessary.

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Receiving fast-track status has allowed 
us to make an early start on our 
capital programme of over £2 billion 
construction investment in AMP7. 
In March we announced the contractors 
we will be working with for the first 
two lots of our AMP7 capital delivery 
framework – Lot 1 (Capital Delivery 
Design and Build Framework) and Lot 
2 (Capital Delivery Build Framework). 
Over the next 12 months we will start to 
work with our new construction partners 
to define the key projects which we will 
deliver for our customers.

Our suppliers and partners 
A core principle of our supplier contracts 
is that they sign up to our Sustainability 
Supply Chain Charter and support 
our corporate social responsibility 
agenda, including commitments on 
safety, sustainability and human rights. 
Targets for individual suppliers are 
tailored to their circumstances and role, 
but as a minimum we expect them to 
adopt our values, comply with national 
laws, demonstrate alignment with the 
United Nations Global Compact initiative 
and take proactive measures to avoid 
environmental and social harm. 

Seizing opportunities to improve 
our environment
We have a duty – and a great opportunity 
– to use our experience, expertise and 
resources to protect local environments 
across our estate.

New partnership model with  
our supply chain
We revised our capital project operating 
model during the year in order to boost 
our internal capabilities and deliver 
better value, for all of our stakeholders. 

Implementation of the new model began 
early in 2019 and, when complete, we will 
have a skilled and capable in-house team 
able to provide design and feasibility 
study services that have historically 
been outsourced. The design team 
will take full responsibility for some 
projects, while also providing support 
and expertise to existing suppliers 
where appropriate.

In AMP7 we also plan to work with a 
larger number of contractors than 
previously, contracting directly with our 
Tier 2 suppliers as well as our network 
of larger suppliers – known as our One 
Supply Chain (‘OSC’).

Environmental sustainability is hugely 
important to our capital programme, 
and we’re constantly looking for ways to 
reduce our environmental impact. We’re 
working on the development of innovative 
solutions at our sewage treatment works 
which will enable us to meet the needs 
of a growing population in a sustainable 
manner. We’re on-track to deliver a 
number of schemes in the final year of 
the AMP under our sustainable sewage 
treatment works ODI, including our site 
at Rugby. 

We also remain committed to creating 
and sustaining cleaner rivers. We’ve 
invested significant time and resource 
to fulfil our obligations under the Water 
Framework Directive (‘WFD’) to achieve 
‘good’ status for all watercourses. 

This year we have completed an 
additional 27 sewage treatment 
upgrades, which are helping us improve 
over 430 km of river. We’re on track to 
improve at least 1,600 km of our rivers in 
AMP6 – and a further 2,100 km in AMP7. 

Making the right connections
With an increasing population and hotter, 
drier summers continuing to drive up 
demand for water, we’re working with 
our peers and regulators to identify 
solutions that deliver for the whole of 
the UK – not just for our region. And we 
were pleased that our collaboration with 
United Utilities and Thames Water on a 
potential Severn-Thames interconnector 
took another important step forwards 
during the year. 

4%

The percentage of water 
supplies transferred today

The proposed interconnector is expected 
to be a large bore pipe that will move 
water quickly from the wetter north 
and west of England and Wales to the 
drier south and south-east. In our 
PR19 business plan, we’ve committed 
to completing all planning and design 
activity to get the scheme ‘shovel ready’ 
by 2025.

Ofwat has endorsed the concept of the 
interconnector and is expected to set up 
a regulatory alliance with the DWI and 
the EA. This will help manage the project 
through the legislative and licensing 
stages, and ensure it delivers the 
anticipated benefits.

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41

Strategic report

Performance review continued
Regulated Water and Waste Water

At the same time, we’re also working 
hard to lead the way in how local services 
are delivered. Having already integrated 
Dee Valley Water into the business, we 
were pleased to officially launch our 
Welsh business Hafren Dyfrdwy in July 
2018. This has aligned our operations 
with the England-Wales border, with all 
customers in Wales now being served by 
the new business – bringing clarity to the 
water market in the area.

Our latest business plan set out our 
ambitious programme with four 
key elements:

•  to provide our customers with world 
class services – this sits at the heart 
of everything we do; 

•  to treat our customers as individuals, 

with their own unique needs and 
preferences. In our view, service 
should be personal;

•  do more for society as a whole. 

For example, by investing in educating 
future generations to preserve water 
and reduce the quantity of unwanted 
items into the sewer network; and

•  do everything we can to build trust. 
Among many examples, this means 
ensuring that our decisions are guided 
by feedback from our 15,000 strong 
customer panel, and also establishing 
our new community dividend.

  Changing the market 
for the better 

England and Wales have seen a 
transformation in water services over the 
last 30 years. Drinking water is cleaner, 
supply is more reliable, sewer flooding 
is much less frequent and rivers are in 
a better state of health than at any point 
since the 18th century. All this has been 
achieved while keeping bills affordable, 
with Severn Trent leading the way with 
the lowest bills of all. 

At Severn Trent, we’re committed to 
changing the water market for the better 
– by playing our part and doing even more 
for our customers, the environment and 
wider society. We work with companies 
and other organisations both within and 
outside our industry, combining our 
joint expertise and resources to make a 
difference for our people, customers and 
broader society.

Many of our Corporate Social 
Responsibility commitments echo the 
United Nations Social Development 
Goals, and during the year we explored 
how best to express our support for 
these, as part of the creation of our 
PR19 business plan. Looking ahead, 
we’ll continue to refine our reporting 
and better align our internal policies 
to these goals.

Driving innovation in waste water
A new test-bed facility under 
construction at Redditch in the West 
Midlands is set to transform the way 
we evaluate and commercialise a wide 
range of new technologies. 

It is the result of our £6 million 
investment, plus further significant 
capital support from European and 
UK research organisations. The test-
bed will enable us to identify how the 
best ideas from academia can be 
applied in a practical way to benefit the 
water sector as a whole. These ideas 
include exploring how we can turn 
phosphorus, proteins, cellulose and 
bioplastics extracted from our waste 
streams into marketable products.

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Strategic report
Governance
Group financial statements
Company financial statements
Other information

  Creating an awesome 
place to work 

Our people are fundamental to the 
success of our business. We’re fortunate 
to have a team of dedicated, skilled 
individuals that serve our customers 
24 hours a day, 365 days a year. We’re 
a team that’s not only passionate about 
what we do – but also brilliant at making 
things happen. We work very hard to 
keep it that way, by ensuring that Severn 
Trent is an awesome place to work.

In the Group we employ around 6,500 
people, most of them at locations across 
the East and West Midlands and in 
North and mid-Wales. Each member 
of our team plays an important role in 
helping us provide excellent services 
to customers and build a lasting 
water legacy – and they deserve our 
wholehearted support at all times. 
We work hard to create a workplace 
that’s welcoming and safe, where good 
work is well-rewarded and people are 
treated with respect.

We engage with our employees at every 
opportunity, helping them progress and 
enjoy satisfying, rewarding careers. 
We look after their health, safety and 
wellbeing and forge strong links with 
the communities that most of our people 
call home.

Employee engagement
We believe in open and honest 
communication between our 
management team and our employees 
at all times, and continually engage with 
them via formal and informal routes. 

For the last two years, our employee 
survey (‘QUEST’) has achieved a 
participation rate of over 90%, which is 
five points ahead of the UK and Ireland 
benchmark. This feedback informs our 
engagement strategy and acts as a 
catalyst for continued improvement and 
positive change. Recent developments 
that have been shaped by the survey 
include greater visibility of pay 
structures, helping our employees 
understand how their pay is set and 
how they can progress their careers to 
increase their earning potential. 

We’re are also pleased to maintain our 
strong engagement scores following 
our QUEST survey. In a year of intense 
activity this underlines the positive 
relationship that exists between the 
Group and our people. Our employees 
want to engage with us and shape our 
business, they know that their concerns 
are listened to and acted upon – and 
they’re proud to work with us to improve 
every aspect of our performance. 

This approach is yielding positive results. 
We’ve been honoured with a Glassdoor 
Employee’s Choice Award, recognising 
the Best Places to Work in 2019, and 
Glassdoor reports that 74% of our 
people would recommend us to a friend. 
Our average retention over the year was 
90% and QUEST results reported that 
92% of our people say they’re proud to 
work for us and 93% feel we trust them 
to do their job.

Our Employee Forum brings together 
around 20 employee representatives in 
quarterly meetings and is co-chaired by a 
member of the Executive and a member 
of the Trade Unions. Our Chairman and 
Chief Executive rotate attendance and 
in 2019/20 our Non-Executive Directors 
will be invited to attend. These sessions 
cover a range of topics. Discussions over 
the last year have included health and 
safety, the content of our PR19 plan and 
our social purpose. These discussions 
have led to practical changes in how 
we work – such as a full refresh of our 
induction experience, the education of 
our workforce on modern slavery and 
installation of gender neutral changing 
rooms at all locations – including 
operational sites – to support our 
commitment to greater diversity.

Read more on page 108. 

Helping our customers to 
reduce plastic
We’re delighted to support Refill across 
our region – a fantastic scheme that 
promotes the health benefits of tap 
water, while helping to protect the 
environment. There are now over 20,000 
refill stations in the UK where you can 
fill up a water bottle for free, including 
shops, cafés, restaurants and museums 
– simply look for the blue sticker in 
the window.

20,000

refill stations in the UK 

150

enthusiastic Severn Trent volunteers 

This year, we organised ten volunteer-
led action days in some of our key towns 
and cities, encouraging local businesses 
to sign up to Refill. The reception was 
overwhelmingly positive. With the help 
of over 150 enthusiastic Severn Trent 
volunteers, and the support of local 
councils and environmental groups, 
we’re helping to make it as easy as 
possible for our customers to refill 
when they’re out and about. All our 
visitor experience sites have signed up 
as refill stations too.

In our region there are now over 1,700 
refill stations. If each of these are used 
twice a day instead of a customer buying 
a new plastic bottle, then this would 
save over 1.2 million plastic bottles in 
a year.

Severn Trent Plc  Annual Report and Accounts 2019

43

Providing careers not just jobs
We strive to create careers with purpose 
and meaning. Our aim is to attract 
and retain talented, hard-working 
people who want to progress in their 
careers and provide great customer 
service. We support the development 
of all colleagues at all stages of their 
career and want every employee to 
feel competent and confident in their 
everyday work. During the year, we 
provided our teams with over 15,000 
training days and delivered more than 
25,000 e-learning hours. 

As part of our preparations for AMP7, 
we’re creating the Severn Trent Academy, 
which will be a step change in the way 
we provide training and development 
to our colleagues. This will ensure 
that our people have the right mindset, 
technical competence and leadership 
skills for now and in the future. 
By offering foundation apprenticeships 
and graduate entrants, through to higher 
and degree level apprenticeships and 
Masters degrees, we will ensure that our 
workforce is resilient for the future.

Strategic report

Performance review continued
Regulated Water and Waste Water

Promoting diverse talent
We’re dedicated to providing 
opportunities for all – and that starts by 
giving people the chance to enjoy a great 
career regardless of their postcode, 
education, gender, ethnicity or whether 
they join as apprentices, graduates or 
from other organisations. 

With around 30% of the UK’s social 
mobility coldspots in our region, we’ve 
refined our recruitment process to 
remove some of the barriers that 
traditionally prevent people from those 
areas applying to companies like Severn 
Trent. For example, we’ve removed 
some of the qualification requirements 
for applicants. We’ve also sent some 
of our younger employees into schools 
to demonstrate that people from all 
walks of life can succeed. These actions 
help to ensure that the make-up of our 
workforce reflects the diversity of our 
region – and brings employment and 
money into areas that need it most. 
Details of some of the outcomes of our 
Social Mobility Programme can be seen 
in the case study on page 45.

Playing our part
Our volunteering programme continues 
to prove popular, with all employees 
being given two fully paid days to 
volunteer in local communities. 
In 2018/19, this amounted to a total 
of 2,000 days of labour, much of it 
dedicated to our Community Champions 
Programme where we worked 
alongside partners such as the Canal 
and River Trust to improve 34.4km of 
riverside environment. In AMP7, we’re 
expanding the volunteering programme 
to work with Heart of England Forest, 
planting trees to create and protect 
a huge broadleaf forest across the 
Midlands. We look forward to providing 
further detail on these plans over the 
coming months.

8.7% of our employees consider 
themselves to be Black, Asian or Minority 
Ethnic (‘BAME’). The number of BAME 
graduates rose by 4.6% during the year. 
We’re equally proud of our track record 
in gender diversity, and were ranked 
fourth among all FTSE100 companies 
and the first utility once again in the 
Hampton-Alexander Review. We’ve 
continued our focus on providing a 
more inclusive working environment 
for our LGBT+ employees, and during 
the year it was great to see Severn 
Trent represented prominently at both 
the Coventry and Birmingham Pride 
events. We also launched our LGBT+ Ally 
Programme this year, an opportunity for 
all employees to challenge behaviour and 
actively support their LGBT+ colleagues.

Our employability initiative with 
Hereward College in Coventry – a college 
for young people with disabilities and 
additional needs – is another example 
of how we’re making a real difference 
to people’s lives. We offer one year 
placements to Hereward students, with 
the aim of turning these short-term 
posts into real, long-term jobs – and we 
were delighted to offer full-time jobs to 
individuals in the most recent cohort.

The year also saw us continue to perform 
well on gender diversity, with the 
gender pay gap now standing at 2.8%, 
a small increase on last year’s 2.4%. 
Further details on our gender pay gap 
reporting can be found on page 112. 

Our teams again supported a wide 
range of charities during the year, 
raising over £390,000 for our long-term 
partner WaterAid as well as providing 
facilities and people to operate call 
centres for Comic Relief and Children in 
Need. We have recently agreed our new 
partnership agreement with WaterAid 
for the period 1 April 2019 to 31 March 
2024 and will be raising money to fund 
a climate change resilience project 
in Bangladesh.

32% 

of our employees volunteered  
in 2018/19

Over 1,900 days 

dedicated to our Community  
Champions Programme.

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Strategic report
Governance
Group financial statements
Company financial statements
Other information

We’ve continued to campaign to remove 
the stigma associated with mental health 
and have trained a further 28 mental 
health first aiders. More than 70% 
of our line managers have now been 
trained on mental health awareness. 
We have 400 mental health first aiders 
in place to help those who need support. 
We continued our work to help people 
understand how menopause affects 
individuals and families and we’ve shared 
our approach with other organisations, 
including Ofwat and the DWI.

Supporting our communities
The vast majority of our employees are 
also customers and members of the 
communities in our region. Our people 
don’t just serve our local communities, 
they are an integral part of them. 
The case study below demonstrates the 
passionate support our people have for 
their friends, family, neighbours and 
the local environment in volunteering to 
make a difference. 

Our graduate and apprentice schemes 
are always in demand, as we strive 
to offer people a way into the Group 
regardless of their educational, social 
or cultural background. In 2018, we 
launched three new apprenticeship 
programmes within our HR, Legal 
and Vehicle Technician populations. 
We now have 11 active apprenticeship 
programmes, and expect this to increase 
to 13 in 2019, to include Degree Level 
Quantity Surveying and Level 2 Tanker 
Driver Apprenticeships.

Rewarding our employees
As part of being an awesome place to 
work it is important that our people are 
properly rewarded. During the year, in 
response to feedback raised through 
the Employee Forum and QUEST, we 
communicated with our teams to make 
sure that they understand how their pay 
is set and how they can earn more by 
progressing through the business.

We also ensure we help all employees 
keep an eye on the future. We offer a 
market-leading defined contribution 
pension scheme and double 
contributions that our employees make 
(up to a maximum of 15% of salary), 
regardless of their level or seniority. 
As our people approach retirement 
we provide education and support to 
help them plan for the next stage of 
their lives. 

It’s an indication of our employees’ pride 
in Severn Trent and their appreciation 
of the advantages of the pension 
arrangements that, during the year, 
98% were members of the pension 
scheme and 57% paid contributions 
above the minimum of 3% with 36% 
contributing to receive the maximum 
Company contribution.

Many of our colleagues are shareholders 
as well, either directly through our share 
plans, such as Sharesave – which nearly 
70% of our employees participate in – or 
indirectly through private pensions, FTSE 
index trackers or other investments. 

Promoting health, safety and wellbeing
We believe passionately that no-one 
should be hurt or become unwell by 
what we do. With this in mind we provide 
extensive training on all aspects of 
health and safety. We are pleased that 
over the last two years we have been 
consistently upper quartile in Water UK 
benchmarking on Lost Time Incidents 
(‘LTIs’). However, whilst we experienced 
no major safety incidents and no fatalities 
in the last 12 months, unfortunately we 
did see an increase in LTIs, mainly due to 
slips, trips and falls. This is the subject 
of regular discussion at the Employee 
Forum, Executive Committee and Board 
and in April 2019 we revamped our Goal 
Zero Strategy, with dedicated quarterly 
awareness campaigns. 

Turning up the heat on social 
mobility coldspots
Our region includes 30% of the nation’s 
social mobility coldspots. We’re 
working hard to redress the balance, 
and the evidence suggests that we’re 
already making a difference.

We were placed 20th in the Social 
Mobility Index, up 18 places on the 
previous year.

Several members of our Executive 
Team grew up in coldspots, and 
over 50% studied at non-Russell 
Group universities.

Raising awareness of modern slavery
Modern slavery is a growing global and 
local issue, impacting an estimated 
40.3 million people worldwide. We’re 
committed to eradicating forced labour 
and using our influence within our 
supply chain and wider stakeholders 
to help them do the same. To date, 
no instances of modern slavery have 
been raised.

This year, our focus has been on training 
and raising awareness. Working with 
our expert charity partners, Hope 
for Justice, we delivered six half-day 
workshops for our contract managers, 
procurement and construction 
project managers. We selected these 
employees because they have frequent 
and direct engagement with our highest 
risk area, our supply chain. 

Attendees gave us very positive 
feedback, with 98% reporting that they 
now felt confident in identifying modern 
slavery indicators and reporting it. 
Our senior management team have 
also received a dedicated briefing. 

We were pleased that our 2018 Modern 
Slavery Statement was ranked 16th 
among FTSE100 companies by the 
Business Human Rights Resource Centre 
– improving for the second consecutive 
year. This is a complex issue, and we’re 
committed to continually reviewing 
and improving our approach as our 
understanding evolves. A key focus for next 
year is to roll-out a bespoke e-learning 
module. Our full 2018 statement is 
available on the Severn Trent website.

Severn Trent Plc  Annual Report and Accounts 2019

45

Strategic report

Performance review  
continued

Business 
Services 

Our Business Services team made 
good progress in the last year. 
We established a standalone 
Bioresources business ready for 
market opening in 2020, expanded 
our Green Power business with the 
acquisition of Agrivert, and sold 
surplus land that will enable the 
construction of around 1,000 much 
needed homes in our communities.

Enabled construction of around

1,000

homes in our communities

43%

Generation of our energy needs

Food waste plants power 
60,000 homes
The purchase of Agrivert in 
November 2018 is a milestone in the 
development of our Green Power 
business. Before the acquisition, we 
knew Agrivert well and admired the 
company’s expertise and experience, 
having appointed it to provide the design 
and engineering for two of our own 
sites. This close working relationship 
and shared knowledge was a key factor 
behind the acquisition. Together, we 
have the skills and the commercial 
track record to ensure that our food 
waste portfolio continues to further 
drive our excellent progress towards 
our renewables target.

Re-focusing our portfolio
Following the sale of our US and Italian 
businesses, we’ve now successfully 
re-focused on operations in the UK. 
Accordingly we’ve changed the way 
we report on our Business Services 
segment, splitting our performance 
reporting into five areas:

•  Bioresources – continuing to generate 
green energy from the treatment of 
sewage sludge. We are well positioned 
for the opening of a new regulatory 
environment and competitive market 
in 2020. 

•  Green Power – generating even more 
green energy from a diverse range of 
renewable technologies including food 
waste, crop, solar, wind and hydro. 

•  Operating Services – we’re continuing 
to deliver great service to customers 
such as the Ministry of Defence on 
our contracts to maintain and operate 
water and waste water assets.

•  Property Development – selling 
surplus land that investment in 
innovation and new technology has 
allowed Severn Trent Water to free up.

•  Other – including Developer Services 

and our Property Searches and 
affinity partnership businesses.

Turning waste into energy
We continue to build our track record 
of generating valuable green energy by 
transforming waste materials and using 
renewable sources. From food waste 
and crop digestion technologies to wind 
turbines and solar PVs, our green energy 
assets are reducing our carbon footprint, 
saving costs and supporting our drive 
to generate the equivalent of 50% of our 
energy needs by 2020. 

The period of prolonged hot, dry weather 
in 2018 increased customer demand 
for water which meant we increased 
our energy usage to treat it and pump it 
to customers. Nonetheless, we’ve still 
been able to boost the amount of energy 
we self-generate to 43%. And we’re 
confident that our continuing investment 
in this area will enable us to exceed our 
target by the end of 2020. 

In November 2018, we acquired 
Agrivert’s operational business for 
£61 million. This brought five food waste 
plants into our portfolio, taking our total 
number to eight. We’ve also completed 
the construction of our new food waste 
facility in Derby, which is the first food 
waste facility in the UK to incorporate 
innovative thermo-pressure hydrolysis 
autoclave technology. This plant will 
enable us to take in food waste from 
a broader range of sources. 

We were pleased to see the Government 
release its Resources and Waste 
Strategy during the year. This sets out 
its ambition to move to full food waste 
segregation by 2023 and supports our 
strategy of further investment in food 
waste assets. Our new combined team 
– comprising our existing people and 
those who joined us from Agrivert – has 
a proven track record of working with 
councils and businesses in England and 
Wales to win contracts to receive and 
treat food waste. We’re now well placed 
to grow our business in this exciting and 
changing market. 

46

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Strategic report
Governance
Group financial statements
Company financial statements
Other information

Delivering for customers
We’re delighted to be delivering new 
water and waste connections better than 
ever. In Ofwat’s comparative tables we 
were upper quartile for water and waste, 
and will be pushing to top the tables 
next year. In AMP7, Ofwat is introducing 
a new D-MeX measure to assess the 
performance of our Developer Services 
team. This will focus on the efficiency 
and speed with which we manage water 
and waste connections for new homes, 
offices and industrial developments. 

Launched in April 2018, our new 
standalone Bioresources business is 
ideally positioned to operate in the new 
competitive market, given our central 
geographical location and the quality of 
our treatment assets. Our decision to 
operate this as a standalone business 
has enabled us to focus on driving 
improvements along the value chain 
in logistics, treatment, generation 
and disposal.

During the year, we opened a new 
Thermal Hydrolysis Plant (‘THP’) at 
our biggest sewage treatment works 
at Minworth, near Birmingham, which 
treats waste water from over a million 
homes and businesses. THP works by 
using heat and pressure to treat sewage 
sludge in a similar way to a pressure 
cooker, and under ideal conditions 
enables extraction of up to 30% more 
energy than conventional processes. 
Our next THP plant is already under 
construction at Strongford, near Stoke-
on-Trent, with work expected to be 
completed in 2019.

Creating new homes and opportunities 
in our communities
Established in 2017, our Property 
Development Business aims to dispose 
of surplus land which is made available 
by investment in new technology which 
means we’re now able to operate on a 
smaller footprint than ever before.

We have committed to deliver 
£100 million profit for the Group through 
land disposals by 2027. We sold a 
substantial portion of land north of 
Nottingham, which will enable 831 
homes to be developed, and surplus 
land in Atherstone, North Warwickshire, 
which will be brought forward for 
industrial development. We’ve made 
significant progress over the last 
12 months, generating a £20 million 
profit. These profits will be shared with 
our customers through lower future bills.

In the last two years, our land sales 
have enabled around 1,000 homes 
to be developed in our communities. 
We’re continuing our work with local 
authorities and developers to create 
added value for our land for the benefit 
of our communities, both in residential 
and commercial markets. 

Building a new community
In April 2018, we completed a joint land 
sale with Gedling Borough Council of 
c.135 acres of land near Stoke Bardolph, 
Nottinghamshire. The sale enables 
the development of 831 new homes 
alongside new leisure areas for the 
community to use. These include sports 
pitches, allotments and children’s play 
areas. There will also be an ecology 
park, a new community building and a 
new primary school, all bringing people 
and jobs into the area. 

With planning approval for the first phase 
of the housing scheme for 199 two, three, 
four and five bedroom homes including 
much-needed affordable houses, the 
developer started on site straight away 
bringing an estimated 855 jobs to the 
local area and providing a huge boost 
to the local economy. The first houses 
have been completed with new families 
moving in during March 2019.

IMAGES TO SUPPLY

Severn Trent Plc  Annual Report and Accounts 2019

47

Strategic report

Chief Financial Officer’s review

CFO’s review

James Bowling
Chief Financial Officer

We have built on our good financial 
performance in the first half of the year 
to deliver a strong set of results for 
2018/19. Our Regulated Water and Waste 
Water (‘RWWW’) business delivered good 
growth in PBIT even after an additional 
£22 million of operating costs due to 
the hot, dry summer and our recovery 
after it. In Business Services, strong 
performance in the second half of the 
year produced growth both in revenues 
and PBIT for the year as a whole. In May 
2018 we announced the sale of surplus 
land near Nottingham, and this, together 
with other smaller disposals later in the 
year, generated property profits for the 
Group of £19.9 million.

Growth in underlying PBIT, lower finance 
costs and a reduction in our effective tax 
rate drove a strong increase in underlying 
basic earnings per share of 21.0% to 
145.8 pence per share in the current year. 
Basic earnings per share from continuing 
operations were 133.4 pence. 

We have delivered good performance on 
Regulated Equity (‘RoRE’) for the year 
end 2018/19 which was 8.1%. Whilst this 
year’s return was partly held back by 
reaching our Waste ODI cap, our strong 
financial performance helped us to an 
AMP6 cumulative RoRE of 9.1%, putting 
us amongst the very best in the sector, 
with outperformance on all three levers.

In line with our dividend policy for the 
remainder of AMP6 of growth of RPI plus 
at least 4% per annum, the proposed 
dividend for the year has increased 
by 7.9%.

Our funding position continues to be 
strong, with all our projected investment 
and other cash flow needs covered by 
cash or committed facilities through 
to September 2021 and we continue to 
actively monitor and manage our interest 
rate exposure.

We completed the acquisition of 
Agrivert in November 2018 and this 
has been combined with our Green 
Power business.

We are committed to paying the right 
amount of tax at the right time. We pay 
a range of taxes, including business 
rates, employers’ national insurance and 
environmental taxes such as the Climate 
Change Levy and the Carbon Reduction 
Commitment, as well as the corporation 
tax included in our tax charge in the 
income statement. This year we have 
published a Tax Report that sets out 
details of all of the taxes we incur and 
pay out on our website. 

Our corporation tax charge for the year 
was just below the statutory rate at 
18%, reflecting the fact that some items 
will be taxed in future periods when 
the corporation tax rate falls to 17%. 
Our cash tax payments were reduced 
by the benefit of tax allowances on our 
capital programme, contributions to our 
pension schemes and by the timing of 
instalment payments to HMRC under the 
current rules.

A brief overview of our financial 
performance for the year is as follows:

•  Group turnover from continuing 
operations was £1,767.4 million 
(2017/18: £1,696.4 million), an increase 
of 4.2%, as RWWW revenue increased 
by 4.0%, mainly due to the RPI-
linked tariff increases, and growth in 
Business Services’ external turnover. 

•  Underlying PBIT was up 6.3% to 

£573.6 million (2017/18: £539.8 million). 
Underlying PBIT in our RWWW 
business grew by £29.4 million, 
Business Services PBIT grew by 
£0.7 million and Corporate and other 
growth was £12.8 million.

•  We recorded net exceptional costs of 
£9.6 million (2017/18: £12.6 million) 
arising from the High Court judgment 
in the Lloyds Bank case relating to 
Guaranteed Minimum Pension rights. 

•  Reported Group PBIT was up 6.8% to 

£563.3 million (2017/18: £527.2 million).

•  Net finance costs were £194.2 million 
(2017/18: £219.5 million). Our effective 
interest rate of 3.9% was down from 
2017/18 (4.5%) due to: the continued 
benefit from replacing expensive fixed 
rate debt with new low cost fixed rate 
debt; low interest rates; and reduced 
RPI inflation on our index-linked debt.

£573.6m

Underlying Group PBIT1
2017/18: £539.8m2

£563.3m

Reported Group PBIT1 
2017/18: £527.2m2

145.8 pence

£769.3m

Underlying Group EPS1
2017/18: 120.5 pence2

Group cash capex
2017/18: £591.0m

133.4 pence

Reported Group EPS1
2017/18: 101.8 pence2

63.0%

Gearing
2017/18: 60.6%

1  PBIT is profit before interest and tax, underlying PBIT excludes amortisation of acquired intangibles and exceptional items as set out in note 45. 

2  Restated for the implementation of IFRS 15, see note 2 a) of the Group financial statements.

48

Severn Trent Plc  Annual Report and Accounts 2019

>

Strategic report
Governance
Group financial statements
Company financial statements
Other information

•  Our full effective tax rate was 18.0% 
and our underlying effective tax 
rate was 11.6%, down from 12.7% in 
2017/18 largely due to higher capital 
allowances from the larger capital 
programme in the year. 

Changes to segmental 
presentation

In 2017/18 and prior years, the sludge 
treatment activities of the Bioresources 
business were managed by, and 
included in, RWWW. The renewable 
energy generating activities of the 
Bioresources business were managed 
by, and included in, Business Services. 
These activities are now managed as 
a single Bioresources business within 
Business Services.

Implementing innovative treatment 
techniques and finding ways to use our 
resources more effectively enables 
us to free up land for development. 
The profits of this activity are shared 
between the regulated and non-
regulated businesses through the initial 
transfer price and overage agreements 
relating to the development potential. 
In 2017/18 and prior years, the gains 
from the property development activity 
attributable to the regulated business 
were reported in RWWW and those 
relating to the non-regulated business 
were reported in Corporate and other. 
All of these activities are now managed 
and reported as a single business within 
Business Services.

The segmental analysis that follows and 
in the financial statements shows:

•  current period performance on the 

new and old basis; and 

•  comparative information on the 

old basis. 

Comparative information for the new 
segments is not available and the cost to 
develop it would be excessive. All year-
on-year comparisons are on the old 
segmental basis. Please see note 5 in 
the Group financial statements for a 
reconciliation from the old to the new 
segmental basis.

Hafren Dyfrdwy (formerly Dee Valley 
Water) was acquired on 15 February 2017 
and integrated into the RWWW segment. 
On 1 July 2018, the licences of Severn 
Trent Water and Hafren Dyfrdwy were 
amended to align with the national 
boundaries of England and Wales but the 
operating activities within the RWWW 
segment were unchanged by this. 
The following commentary on the RWWW 
business in both years therefore includes 
the same activities in each year.

Turnover increased by 4.0% to 
£1,637.6 million. The components of 
this were:

•  RPI and the K factor increased revenue 

by £55.7 million;

•  Customer ODI rewards taken in the 
current year were £9.6 million lower 
than the previous year;

•  The reduction in from the Wholesale 

Revenue Forecasting Incentive 
Mechanism was £13.9 million more 
favourable than the previous year; 

•  Additional revenue from the higher 

consumption during the hot weather 
was around £5 million; and

•  Other small factors reduced revenue 

by £2.2 million.

The growth in activity on capital projects 
increased the level of own labour 
capitalised, up £23.2 million on the 
previous year.

Net hired and contracted costs of 
£165.6 million were up £17.9 million 
(12.1%) primarily in relation to costs 
incurred over the hot, dry summer and 
resulting operational recovery activities 
in the second half of the year.

Power costs were up £9.9 million to 
£105.8 million, driven by higher pass-
through costs as forecasted, and a 
higher demand for water during the 
summer. The Group manages its power 
costs through a combination of demand 
management, self-generation and 
forward price contracts.

Our bad debt charge decreased by 
£0.2 million this year, and represented 
2.0% of household revenues 
(2017/18: 2.2%). We continued to improve 
the pace of collection for new debt 
but also experienced slightly slower 
recovering of older debt, which we are 
actively targeting our efforts on this year. 

Other costs decreased by £7.1 million to 
£185.8 million, following increased profit 
on the disposal of tangible assets (mainly 
property) during the year.

Net labour costs of £134.4 million were 
£7.4 million (5.2%) lower. Gross employee 
costs increased by 5.8%, due to the 
annual pay award and the continuation of 
our strategy to bring more work in-house 
(including the new design team). 

Infrastructure renewals expenditure of 
£141.1 million was £6.2 million higher 
in the year. The increase was driven by 
additional activity to reduce leakage 
and an acceleration of our trunk mains 
renewal programme.

Regulated Water and Waste Water – Underlying PBIT

63.0

(10.5)

(9.9)

£600m

£550m

514.9

0.9

0.2

(14.3)

544.3

(8.7)

(8.6)

527.0

Regulated Water and Waste Water

£500m

Turnover for our RWWW was 
£1,583.1 million and underlying PBIT 
was £527.0 million on the new reporting 
basis. On the old basis turnover was 
£1,637.6 million (2017/18: £1,574.6 million) 
and underlying PBIT was £544.3 million 
(2017/18: £514.9 million). 

£450m

2018
(old basis)

Turnover Net labour
and H&C
costs

Power

Other
costs and
infrastructure
renewals

Bad
debt

Depreciation

2019
(old
basis)

Bioresources Property

Development

2019
(new
basis)

Severn Trent Plc  Annual Report and Accounts 2019

49

Strategic report

Chief Financial Officer’s review
continued

Depreciation of £334.8 million was 
£14.3 million higher than the prior year, 
partly driven by the shift towards more 
investment in technology assets with 
shorter lives. There was also an increase 
in abandonment charges of £5.4 million as 
we upgraded some of our ageing assets.

Return on Regulated Equity (RoRE)

RoRE is a key performance indicator for 
the regulated business and reflects our 
combined performance on Totex, customer 
ODIs and financing against the base return 
allowed in the Final Determination.

Severn Trent Water’s RoRE, calculated 
in accordance with Ofwat’s guidance, for 
the year ended 31 March 2019 and for the 
four years ended on that date is set out in 
the following table:

Base return
Outperformance

Totex
ODIs
Financing

Regulatory return 
for the year

2018/19  
%
5.6

AMP6  
to date  
%
5.6

–
(0.1)
2.6

8.1

1.2
1.0
1.3

9.1

We have delivered RoRE of 8.1% in the year 
thanks to our significant outperformance 
on financing. ODIs were broadly neutral, 
impacted by hitting the Waste cap of 2% of 
RoRE. We reinvested Totex savings for the 
benefit of our customers so performance 
was flat here as well. Our cumulative 
AMP6 RoRE remains strong at 9.1%, with 
four-year outperformance broadly based 
from sustained customer service, delivery 
on ODIs, early delivery of Totex efficiencies 
and strong performance on financing. 

Business Services 

Business Services turnover was 
£200.9 million and underlying PBIT was 
£64.1 million on the new basis.

The division delivered growth in revenues 
(up 3.8%) and underlying PBIT (up 2.0%) 
on a comparable basis. The prior year 
figures have been restated to reflect the 
impact of the implementation of IFRS 15 
on the recognition of revenue and costs 
for the MOD contract (see note 1). 

In our Operating Services business, 
turnover and underlying PBIT decreased 
by £6.8 million and £0.6 million 
respectively. An improvement in 
performance on our HomeServe contract 
was offset by lower rechargeable activity 
on our MOD contract and additional costs 
as a result of the hot, dry summer.

50

In the Renewable Energy business, 
turnover increased by 20.2% and 
underlying PBIT increased by 6.5%. 
Higher energy prices contributed to the 
increase together with the expansion of 
our crop energy plant near Nottingham; 
the impact of a full year of operations for 
our West Birmingham food waste plant; 
and, the purchase of Agrivert (a food waste 
company acquired in November 2018), 
which contributed £9.2 million of revenue 
and £1.6 million of underlying PBIT. 

Corporate and other

Corporate overheads of £13.4 million 
(2017/18: £8.9 million) included 
£3.6 million acquisition costs for 
Agrivert. Our other businesses generated 
a net profit of £11.7 million (2017/18: 
loss of £0.8 million) including a profit of 
£11.3 million from Property Development 
(2017/18: £2.1 million), which is included 
in Business Services on the new basis.

Exceptional items before tax

We recorded a net exceptional charge 
of £9.6 million (2017/18: charge of 
£12.6 million).

On 25 October 2018 the High Court issued 
a judgment in the Lloyds Bank case in 
relation to gender equality in Guaranteed 
Minimum Pension rights that has an 
impact on the Group’s defined benefit 
pension liabilities. We have obtained 
independent advice from the Group’s 
actuaries to determine the amount of 
the additional liability and have made 
provision for our best estimate in this 
year’s financial statements. 

In 2017/18 the exceptional charge of 
£12.6 million comprised exceptional 
restructuring costs of £20.9 million 
preparing our Bioresources business 
for AMP7 and an exceptional 
gain of £8.3 million from the net 
benefit of a Pension Increase 
Exchange arrangement. 

Net finance costs

Our net finance costs for the year were 
£194.2 million, £25.3 million lower than 
the prior year. The reduction was driven 
by a lower effective interest rate as a 
result of recent low cost fixed debt issues 
and lower RPI inflation on our index-
linked debt (down £14.5 million), which 
more than offset the impact of higher 
average net debt.

Our effective interest rate was 3.9% 
(2017/18: 4.5%) and our effective cash 
cost of interest (excluding the RPI uplift 
on index-linked debt and pensions-
related charges) was also down to 3.1% 
(2017/18: 3.4%). Net pension finance costs 
were broadly in line with the previous 
year. Capitalised interest of £33.2 million 
increased by £7.4 million year-on-year 
due to the higher level of capital activity 
in the year. Our earnings before interest, 
tax, depreciation and amortisation 
(EBITDA) interest cover was 5.1 times 
(2017/18: 4.3 times) and PBIT interest 
cover was 3.2 times (2017/18: 2.6 times). 
See note 18 for further details. 

Business Services – Turnover and Underlying PBIT

100%

80%

60%

40%

20%

0%

Turnover

PBIT

Operating Services

Green Power/Renewable Energy

Bioresources

Property Development

Other

The chart shows the relative contribution of the various businesses to Business Services Turnover 
and Underlying PBIT.

Severn Trent Plc  Annual Report and Accounts 2019

>

Strategic report
Governance
Group financial statements
Company financial statements
Other information

Corporation tax

Business rates and property taxes

Employer’s National Insurance

Environmental taxes

Other taxes

Taxation

We are committed to paying the 
right amount of tax at the right time. 
As well as corporation tax on profits, 
which is included in the tax charge 
in our accounts, we incur a range of 
taxes, charges and levies imposed by 
government agencies, as shown in the 
chart to the right. Further details on the 
taxes and levies that we pay are included 
in our Tax Report which is available on 
our website.

The corporation tax charge for the year 
recorded in the income statement was 
£69.4 million (2017/18: £61.6 million) 
and we made net corporation tax 
payments of £21.3 million in the year 
(2017/18: £6.5 million). The difference 
between the tax charged and the tax paid 
is summarised in the chart below.

Taxes borne

£160m

£120m

£80m

£40m

0

2018

2019

Reconciliation of tax charge to tax paid

69.4

(37.6)

£80.0m

£60.0m

£40.0m

£20.0m

(9.7)

9.4

31.5

(15.9)

15.6

5.7

21.3

0

Tax on profit
on ordinary
shares

Tax effect
of timing
differences

Current tax
credits recorded
in Other
Comprehensive
Income or Equity

Overprovisions
in previous
years

Corporation
tax payable
for the year

Payable by
instalments
next year

Instalments
paid in
the year

Payments
relating
to last year

Net tax
paid in
the year

Note 13 in the Group financial statements 
sets out the tax charges and credits in 
the period, which are described below.

The current tax charge for the year was 
£31.8 million (2017/18: £32.9 million) and 
the deferred tax charge was £37.6 million 
(2017/18: £28.7 million). 

Our full effective tax rate this year was 
18.0% (2017/18: 20.5%), which is lower 
than the UK rate of corporation tax (19%), 
reflecting the fact that some of the items 
in our income statement will be taxed in 
future periods when the UK corporation 
tax rate falls to 17%.

UK tax rules specify the period over 
which tax relief can be obtained for 
capital expenditure. Typically this is a 
shorter period than that over which the 
assets are depreciated in the accounts 
and this tends to reduce the corporation 
tax charge in the year and the Group 
underlying effective current tax rate. 
We make provision for tax that will be 
paid in future periods when the tax relief 
on the capital expenditure has been 
received and we receive no allowance for 
the depreciation charge arising from that 
expenditure. This is the most significant 
component of our deferred tax position.

Our underlying effective current tax rate 
was 11.6% (2017/18: 12.7%) (see note 45). 

Profit for the year and earnings 
per share

Profit for the year from continuing 
operations increased by 32% to 
£315.3 million (2017/18: £239.6 million).

There were no discontinued operations in 
the year (2017/18: profit of £13.2 million).

Total profit for the year including 
discontinued operations in 2017/18 
was £252.8 million.

Basic earnings per share from 
continuing operations increased by 31.0% 
to 133.4 pence (2017/18: 101.8 pence). 
Underlying basic earnings per share 
was 145.8 pence (2017/18: 120.5 pence). 
For further details see note 15.

Severn Trent Plc  Annual Report and Accounts 2019

51

Strategic report

Chief Financial Officer’s review
continued

Movement in net debt

£(6,000)m

(183)

(36)

5,834

£(5,500)m

(5,356)

826

(769)

(212)

10

(114)

£(5,000)m

£(4,500)m

£(4,000)m

Opening
net debt

Cash
generated
from
operations

Net
capital
expenditure

Purchase
of
subsidiaries

Dividends
paid

Net issue
of shares

Net
interest
and tax paid

Non-cash
movements

Closing
net debt

Movement in net debt 

1 

We generated £826.3 million cash from 
operations (2017/18: £773.3 million). 
Operating cash flows were higher mainly 
due to higher PBIT, depreciation and 
amortisation and our increase in working 
capital was lower than the previous year.

3 

Our biggest year of capital investment in 
a decade led to net capital expenditure of 
£769.3 million (2017/18: £591.0 million). 
The acquisition of Agrivert resulted in a 
net cash outflow of £50.9 million and we 
also repaid £63.0 million of debt that was 
acquired with the business.

Our net interest payments were lower at 
£161.6 million (2017/18: £182.1 million). 
Tax payments were £21.3 million, an 
increase of £14.8 million. The previous 
year benefited from a reduction of 
£8 million from overpayments in 
earlier years.

We received £10.0 million net 
(2017/18: £5.6 million) in relation to 
employee share schemes and our 
dividends paid increased by 7.6% 
in line with our policy.

These cash flows, together with 
accounting adjustments to the 
carrying value of debt, resulted in an 
increase of £477.5 million in net debt 
(2017/18: £274.2 million).

At 31 March 2019 we held £39.6 million 
(2018: £38.5 million) in net cash and 
cash equivalents. Average debt maturity 
was around 14 years (2018: 15 years). 
Including committed facilities, our cash 
flow requirements are funded until 
September 2021.

2 

1. 
2. 
3. 

Fixed
Floating
Index linked

£2,663m
£1,543m
£1,464m

Our long term credit ratings are:

Long term ratings

Severn Trent Plc
Seven Trent Water
Outlook

Moody’s

Baa1
A3
Negative

Standard  
and Poor’s

BBB
BBB+
Stable

Net debt 

Net debt at 31 March 2019 was 
£5,834.1 million (2018: £5,356.6 million) 
and balance sheet gearing (net debt/net 
debt plus equity) was 83.3% (2018: 84.4%). 
Group net debt, expressed as a percentage 
of estimated Regulatory Capital Value at 
31 March 2019 was 63.0% (2018: 60.6%).

The estimated fair value of 
debt at 31 March 2019 was 
£1,219.6 million higher than book 
value (2018: £1,184.3 million higher). 
The increase in the difference to book 
value is largely due to the decrease in 
the discount rates applied, driven by 
lower prevailing market interest rates.

We continue to carefully monitor 
market conditions and our interest rate 
exposure. Given the flatness of the yield 
curve we believe it is appropriate to 
start reducing our exposure to floating 
rates of interest. At 31 March 2019 53% 
of our debt was at fixed rates, 22% was 
in floating and 25% was index-linked. 
To that end we have:

•  raised £200 million at competitive fixed 
rates at the end of the financial year;

•  since the year end, cancelled 

£575 million of pay floating interest 
rate swaps that had a positive market 
value; and

•  used the proceeds of the cancellations 
to cancel £100 million of expensive pay 
fixed swaps with an average fixed rate 
of 5%.

These actions reduced our floating rate 
exposure to around 15% of gross debt at 
the end of April 2019.

Treasury policy and operations

Our principal treasury management 
objectives are:

•  to access a broad range of sources of 

finance to obtain both the quantum and 
lowest cost compatible with the need 
for continued availability;

•  to manage our exposure to movements 

in interest rates to provide an 
appropriate degree of certainty as to 
our cost of funds;

•  to minimise our exposure to 
counterparty credit risk;

•  to provide an appropriate degree 

of certainty as to our foreign 
exchange exposure;

•  to maintain an investment grade credit 
rating for our regulated subsidiary 
Severn Trent Water Limited; and

•  to maintain a flexible and sustainable 

balance sheet structure.

We invest cash in deposits with 
highly rated banks and liquidity 
funds. We regularly review the list 
of counterparties and report to the 
Treasury Committee.

52

Severn Trent Plc  Annual Report and Accounts 2019

>

Strategic report
Governance
Group financial statements
Company financial statements
Other information

Our treasury affairs are managed 
centrally and in accordance with our 
Treasury Procedures Manual and Policy 
Statement. Group Treasury’s role is to 
manage liquidity, funding, investment 
and our financial risk, including risk 
from volatility in interest and (to a 
lesser extent) currency rates and 
counterparty credit risk. The Board 
determines matters of treasury policy 
and its approval is required for certain 
treasury transactions. The Board has 
established a Treasury Committee 
to monitor treasury activities and to 
facilitate timely responses to changes 
in market conditions when necessary.

Our strategy is to access a broad range 
of sources of finance to obtain both 
the quantum required and lowest cost 
compatible with the need for continued 
availability. Our principal operating 
subsidiary, Severn Trent Water, is a 
long-term business characterised by 
multi-year investment programmes. 
Our strategic funding objectives reflect 
this and the liquidity position and 
availability of committed funding are 
essential to meeting our objectives 
and obligations. We therefore aim for 
a balance of long-term funding and 
commitment of funds across a range 
of funding sources at the best possible 
economic cost. The Group also seeks 
to maintain an investment grade credit 
rating and a flexible and sustainable 
balance sheet structure.

We use financial derivatives solely to 
manage risks associated with our normal 
business activities. We do not hold or 
issue derivative financial instruments for 
financial trading. 

Except for debt raised in foreign currency, 
which is fully hedged, our business does 
not involve significant exposure to foreign 
exchange transactions.

The Group issues notes in foreign 
currency under its EMTN programme and 
uses cross currency swaps to convert 
the proceeds to sterling. The effect 
of these swaps is that interest and 
principal payments on the borrowings are 
denominated in sterling and hence the 
currency risk is eliminated. The foreign 
currency notes and the cross currency 
swaps are recorded in the balance sheet 
at their fair values and the changes in 
fair values are taken to gains/(losses) 
on financial instruments in the income 
statement. Since the terms of the swaps 
closely match those of the underlying 
notes, such changes tend to be broadly 
equal and opposite. 

Severn Trent Plc  Annual Report and Accounts 2019

Pensions

£(600)m

£(550)m

£(500)m

£(450)m

(519.8)

(0.2)

(9.6)

(2.3)

(13.8)

57.9

34.9

(452.9)

£(400)m

At 1 April
2018

Current
service
costs

Exceptional
past
service costs

Scheme
administration
costs

Net
interest
cost

Acturial
(losses)/gains

Contributions
from
sponsoring
employers

At 31 March
2019

Pensions

We have three defined benefit pensions 
arrangements, two from Severn Trent 
and one from Dee Valley Water. 
The Severn Trent schemes are closed 
to future accrual.

The most recent formal actuarial 
valuations for the Severn Trent schemes 
(‘the Schemes’) were completed as at 
31 March 2016. The agreement reached 
with the Trustee for the Severn Trent 
Pension Scheme (‘STPS’), which is by far 
the largest of the schemes, included:

•  Inflation-linked payments of 

£15 million per annum through an 
asset-backed funding arrangement, 
potentially continuing to 31 March 
2031, although these contributions 
will cease earlier should a subsequent 
valuation of the STPS show that these 
contributions are no longer needed;

•  Payments under another asset-backed 
funding arrangement of £8.2 million 
per annum to 31 March 2032; and

•  A deficit reduction payment of 

£10 million for each of the three 
financial years ending 31 March 2019.

In addition to these payments, the 
Company will directly pay the annual 
Pension Protection Fund levy incurred by 
the STPS (£1.4 million in 2018/19).

The next formal actuarial valuations of 
the Schemes are currently underway. 

The Schemes have entered into additional 
hedging arrangements to reduce the 
impact of fluctuations in interest rates 
and inflation on the Schemes’ liabilities 
without adversely impacting the expected 
return from the Schemes’ assets.

Hafren Dyfrdwy participates in the 
Dee Valley Water Limited Section of 
the Water Companies Pension Scheme 
(‘the Section’). The Section funds are 
administered by trustees and are held 
separately from the assets of the Group. 
The Section is closed to new entrants. 
The most recent formal actuarial 
valuation of the Section was completed 
as at 31 March 2017 and as a result 
deficit reduction contributions to the 
Section ceased.

On an IAS 19 basis, the net position 
(before deferred tax) of all of the 
Group’s defined benefit pension 
schemes was a deficit of £452.9 million 
(2018: £519.8 million). To calculate the 
pension deficit for accounting purposes, 
we are required to use corporate bond 
yields as the basis for the discount rate 
of our long-term liabilities, irrespective 
of the nature of the scheme’s assets or 
their expected returns. 

On an IAS 19 basis, the funding level has 
improved to 84% (31 March 2018: 82%). 

Accounting policies and 
presentation of the financial 
statements

Our Group financial statements 
are prepared in accordance with 
International Financial Reporting 
Standards that have been endorsed 
by the European Union. The Company 
financial statements are prepared in 
accordance with FRS 101. 

53

Strategic report

Risk management

Our  
approach  
to risk

Risk is all about uncertainty. 
We recognise that uncertainty can 
manifest itself as both negative 
and positive impacts. Our goal is to 
minimise the threats and maximise 
the opportunities for the benefit of our 
customers, shareholders, employees, 
supply partners and the environment. 

The Board has overall accountability 
for ensuring that risk is effectively 
managed across the Group. The Board’s 
mandate includes defining risk appetite 
and monitoring risk exposure to ensure 
significant risks are aligned with the 
overall strategy of the Group. 

On behalf of the Board, the Audit 
Committee assesses the effectiveness of 
the Group’s Enterprise Risk Management 
(‘ERM’) process and internal controls to 
identify, assess, mitigate and manage 
risk. Additional information is set out in 
the Audit Committee report on page 91.

The Executive Committee reviews 
strategic objectives and assesses the 
level of risk taken in achieving these 
objectives. This ‘top down’ risk process 
helps to ensure the ‘bottom up’ ERM 
process, described below, is aligned to 
current strategy and objectives.

The management of risk is embedded 
in our everyday business activities. 
Across the Group, we manage 
risks within the overall Governance 
Framework which includes clear 
accountabilities, delegated authority 
limits and reward policies. These are 
designed to provide employees with 
a holistic view of effective 
risk management.

Within Severn Trent Water and Hafren 
Dyfrdwy, our approach to risk reflects 
our status as a regulated utility providing 
essential services and operating as part 
of the Critical National Infrastructure for 
the UK. The nature of these businesses 
is such that there are some significant 
inherent risks. We have a strong control 
framework in place to enable us to 
understand and manage these risks 
in accordance with our risk tolerance 
and appetite.

In our non-regulated businesses we 
take a more commercial approach 
to risk. In providing products and 
services for clients who operate in 
regulated environments, we take a 
similar approach to risk as in our own 
regulated business. 

The principal risks facing the Company 
are illustrated on pages 56 to 61.

Our Enterprise Risk 
Management process

Risk appetite

The Board keeps the relationship 
between our strategic ambitions 
and the management of risk under 
continual review.

The ERM process establishes target 
risk positions for each of our significant 
risks. The Board formally discusses 
the progress towards this position and 
the mitigating actions being undertaken 
every six months.

We use an established ERM process 
across the Group to assess and manage 
our significant risks. The process is 
controlled by the central ERM team and 
underpinned by standardised tools and 
methodology to ensure consistency. 

Financial risks

Like all businesses, we plan future 
funding in line with business need. 
This is part of our normal business 
planning process. 

The Board receives regular updates 
relating to funding, solvency and liquidity 
matters through the Treasury Committee 
so we can respond quickly to any 
changes in our ability to secure financing 
(see Principal Risk 10). The Pension 
Fund Trustees and Company regularly 
monitor our pension deficit, with advice 
from investment managers and actuarial 
advisers. An annual pension fund review 
paper is tabled to the Board, updating 
them on fund performance and proposed 
initiatives to manage down pension 
liabilities and further balance pension 
risks (see Principal Risk 9).

The ERM process and relevant risk 
assessments are factored into the 
‘stress testing’ to assess the Group’s 
prospects as part of our Long Term 
Viability Statement. 

Sustainability risks

Sustainability risks are treated in the 
same way as all our other company risks, 
captured at a local level by responsible 
teams and managed centrally through 
our established ERM process. By the 
nature of what we do, several of our 
principal risks have a sustainability 
focus, and we monitor our social and 
environmental impacts with the same 
rigour as our broader performance.

ERM champions and co-ordinators 
operate throughout the business, 
with support and challenge from the 
ERM team, continually identifying 
and assessing risks in their business 
units and reporting on a quarterly 
basis. Criteria are used to consider the 
likelihood of occurrence and potential 
financial and reputational impacts. 
The potential causes and subsequent 
impact of the risks are documented 
to enable mitigating controls to be 
assessed. This assessment allows 
us to put in place effective strategies 
to remediate defective controls or 
implement additional controls.

Business unit information is combined to 
form a consolidated view of risk across 
the Group – with risks being prioritised. 
Our significant risks form our Group risk 
profile which is reported to the Executive 
Committee for review and challenge. 
This is reported to the Audit Committee 
and Board on a six monthly basis. 
The report provides an assessment 
of the effectiveness of controls over 
each risk and an action plan to improve 
controls where necessary. 

To further enhance our ERM 
information, we report ‘risk flightpaths’. 
These demonstrate the level of risk the 
Group faces and the timeline for the key 
risk mitigation steps to manage the risk 
to the target position. The flightpaths 
help to facilitate a more thorough review 
of the target risk positions, consider risk 
appetite and assess whether actions are 
on target with the correct prioritisation 
in place.

In addition, individual risks and specific 
risk topics are also discussed by the 
Board during the year.

54

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Emerging risks

Emerging 
risks

We define emerging risks as 
upcoming events which present 
uncertainty but are difficult to 
assess at the current stage. 

Emerging risks have the potential to 
increase in significance and affect the 
performance of the Group and, as such, 
are continually monitored through our 
existing ERM processes comprising: 
ERM co-ordinators, ERM champions 
and risk owners and cross functional 
workshops that operate at all levels 
of the organisation. We also use tools 
such as horizon scanning and PESTLE 
analysis. The outputs of this process 
are reported to the Audit Committee 
and Board through our emerging risk 
horizon map. 

>

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Governance
Group financial statements
Company financial statements
Other information

Our ERM process ensures emerging 
risks are identified and aids the Audit 
Committee and Board’s assessment 
of whether the Group is adequately 
prepared for the potential opportunities 
and threats they present. The process 
enables new and changing risks to be 
identified at an early stage – so we can 
analyse them thoroughly and assess 
potential exposure.

We closely monitor emerging risks and 
with time they may become fully fledged 
ERM risks or be incorporated into 
existing ERM risks (as potential causes) 
as we learn more. Emerging risks may 
also be superseded by other risks or 
cease to be relevant as the internal 
and external environment in which 
we operate evolves. A non-exhaustive 
list of some current emerging risks of 
relevance to the Group are set out below.

Title

Detail

Area / Factor

Time Horizon

Short

Medium

Long

Macroeconomics 

Increased macroeconomic 
uncertainty post Brexit.

Economic

Compliance

The challenge of compliance in a more 
complex, disaggregated regulatory 
framework for AMP7 and beyond.

Legal & Regulatory

Automation,  
robotics and AI

Opportunity for increased efficiency 
through use of automation, robotics 
and artificial intelligence.

Technological

Water industry 
structure

Increasing social and political pressure 
on the structure of the water industry.

Political & Social

Micro  
plastics

HS2

Skills gap and 
labour shortage

Rising energy costs

Understanding and addressing the 
impact of micro plastics – including on 
natural resources and customers.

Health, Safety & 
Environmental 

Direct impact on operational sites along 
the proposed route and the indirect impact 
on labour availability in the area.

Shortage of STEM expertise within the 
labour market and future talent pipelines. We 
are addressing this through our new Training 
Academy. Read more on page 28.

Opportunity to increase renewable energy 
generation and efficiency as technology 
develops. Read more on our investment in 
renewable energy technology on page 46.

Operational

Operational

Technological

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Strategic report

Principal risks

The Directors have carried out a robust assessment of the principal risks facing the Company, including those that would threaten 
its business model, future performance, solvency or liquidity. These have been categorised across: 

•  Customer perception; 

•  Legal, regulatory and political environment;

•  Operations, assets and people; and

•  Financial risks.

For each risk we state what it means for us and what we are doing to manage it.

Customer perception

1

What is the risk?
We may be unable to improve and 
maintain our levels of customer 
service sufficiently to deliver what 
our customers tell us they want.

Which part of Severn Trent 
is affected?
Regulated Water and Waste Water businesses

Link to How We’re Achieving 
our Strategy
Embed customers at the heart of all we do

Link to our Values
We put our customers first

We are passionate about what we do

We act with integrity

ODIs
24-27

What does it mean for us? 
We are a regulated utility providing essential services to our customers. We recognise that our 
customers increasingly expect more from us and demand an improved and more consistent 
experience. As other industries improve their levels of service, the bar continues to be raised.

Failure to deliver the service that customers expect will lead to customer dissatisfaction. 
This may result in financial penalties under Ofwat’s Service Incentive Mechanism (SIM) in AMP6, 
and C-MeX in AMP7, and associated ODI outturn.

What are we doing to manage the risk?
Understanding what our customers want is key to managing this risk. Our PR19 Severn Trent 
plan was shaped by consulting with 32,000 customers, evaluating 24,000 complaints and 
considered 1.9 million customer views. As one of only three companies to be fast-tracked we see 
this as a firm endorsement of our customer-focused approach. 

We recognise that our performance on SIM has not been where we would have wanted. Work is 
now underway to prepare for Ofwat’s new AMP7 customer measure of performance (‘C-MeX’), 
which will be partly based on customer contact, as with SIM, and partly on customer perception 
which is a much wider measure. We are pleased to again be in the top quartile of water 
companies in England in the UK Customer Service Index, especially as this is an element of the 
forthcoming C-Mex measure.

The Retail Upper Quartile (‘UQ’) programme continues to deliver a number of initiatives focused 
on customer experience. Future initiatives include ‘Customer First’ interventions and Robotics 
Process Automation. Customers continue to tell us they are delighted when we are able to 
complete issues for them at Point of Contact and we will continue the work to improve our Point 
of Contact resolution further (with a large focus in metering) to improve the overall experience.

We set up Tap Chat during the year. This new online community panel gives us feedback 
about how we’re doing and, more importantly, how we can do even better. With 15,000 active 
participants, representing all walks of life and areas across our region, Tap Chat played an 
important role in refining our PR19 business plan and provides ongoing engagement with 
our customers.

More than 1.9 million customers are now signed up to our online offerings and, during the last 
year, our web self-serve platform handled more than 1.6 million transactions. And the hard work 
of our customer communication team was recognised by a Silver Award at the European Contact 
Centre and Customer Service Awards. 

Movement in Net Risk Exposure

Key:

Increase in net risk exposure

  No change in net risk exposure

  Decrease in net risk exposure

56

Severn Trent Plc  Annual Report and Accounts 2019

 
>

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Governance
Group financial statements
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Other information

Legal, regulatory and political environment

2

3

What is the risk?
We may be unable to 
effectively anticipate 
and/or influence future 
developments in the UK 
water industry resulting 
in our business plans 
becoming unsustainable.

Which part of Severn Trent 
is affected?
Regulated Water and Waste 
Water businesses

Link to How We’re Achieving 
our Strategy
Change the market for the better

Investing responsibly for 
sustainable growth

ODIs
n/a

What does it mean for us?
The regulated business operates in a highly regulated environment. Whilst we are broadly content with 
the direction of changes proposed for our industry, there remains a risk that additional future changes 
could have a significant impact on Severn Trent. The renationalisation of the water industry continues 
to be a central policy of the Opposition and therefore remains a possibility in the event of a change of 
Government. In the event of renationalisation, there is a possibility that the Group’s regulated businesses 
(Severn Trent Water and Hafren Dyfrdwy) are acquired at below the value currently implied in Severn 
Trent Plc’s share price.

What are we doing to manage the risk?
With the successful submission of our PR19 Severn Trent Plan we now have more certainty about the next 
five year AMP period running from 2020-25.

Severn Trent has always contributed to the debate about our industry’s future. We will continue to be 
an active participant in these conversations, so we can help shape thinking about how to best serve our 
customers in the future.

We specifically continue to engage with the Government, MPs, the Welsh Government, regulators and 
other stakeholders about the future shape and direction of the water sector. The renationalisation of the 
water industry remains a possibility in the event of a change of Government, and any associated changes 
in Government policy may fundamentally impact our ability to deliver the Group’s strategic objectives, 
impacting shareholder value. Our aim is to ensure the water sector in England and Wales continues to 
deliver a world class service for customers, is able to invest for the future and maximises the benefits to 
wider society all stakeholders through the social and environmental benefits the current model allows us 
to deliver. We seek to minimise potential risk and maximise opportunities through regular communication 
and robust scenario planning as Government policy evolves.

Creating our Welsh business Hafren Dyfrdwy has aligned our interests around the England-Wales border 
along national boundaries, with all customers in Wales now being served by the new business – bringing 
clarity to the water market in the region.

Movement in Net Risk Exposure

What does it mean for us?
Our policies and processes must reflect the current legal and regulatory environment and all relevant 
employees must be kept aware of new requirements. The Group, as a whole, may face censure for non-
compliance in an individual Group company or a specific region in which we operate. 

What are we doing to manage the risk?
We have established governance and control frameworks that we openly publish to provide transparency. 
Our engagement with customers and stakeholders, policies, internal controls, guidance and training 
ensure our ongoing compliance with all applicable laws and regulations including Competition Law for 
the operation of separate Wholesale and Retail business and between our Group businesses.

We regularly review our control frameworks to take account of changes to legislation, regulation and our 
business. This year we have updated to include the new boundaries of Severn Trent and Hafren Dyfrdwy. 
Ensuring compliance with the General Data Protection Regulation (‘GDPR’) has also been a key area of 
focus since they came into effect on 25 May 2018.

Changes to the legal and regulatory environment are captured as ‘emerging risks’ through our ERM 
process with the necessary owners and actions identified to ensure compliance when the changes 
come into effect. More detail on our emerging risks can be found on page 55. Our external legal advisers 
also provide us with horizon scanning reviews of upcoming legislation that may affect the Group. 
This is considered by our internal legal team, and any applicable upcoming changes are reported to the 
Executive Committee and Board with communication across the business as required.

Movement in Net Risk Exposure

What is the risk?
The regulatory landscape 
is complex and subject to 
ongoing change. There is a 
risk that processes may fail 
or that our processes may 
not effectively keep pace 
with changes in legislation 
leading to the risk of non-
compliance.

Which part of Severn Trent 
is affected?
Group-wide

Link to How We’re Achieving 
our Strategy
Drive operational excellence and 
continuous innovation

Change the market for the better

Investing responsibly for 
sustainable growth

Link to our Values
We act with integrity

We protect our environment

ODIs
1-4, 19-23, 30-43

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57

Strategic report

Principal risks
continued

Operations, assets and people

4

What is the risk?
We may experience loss of 
data or interruptions to our 
key business systems as 
a result of cyber threats.

Which part of Severn Trent 
is affected?
Group-wide

Link to How We’re Achieving 
our Strategy
Embed customers at the heart of all we do

Drive operational excellence and 
continuous innovation

Link to our Values
We put our customers first

ODIs
1-4, 5-18, 19-23, 24-27

5

What is the risk?
We may fail to meet our regulatory 
targets including targets from 
Ofwat in relation to operational 
performance of our assets 
resulting in regulatory penalties.

Which part of Severn Trent 
is affected?
Regulated Water and Waste Water businesses

Link to How We’re Achieving 
our Strategy
Embed customers at the heart of all we do

Drive operational excellence and 
continuous innovation

Investing responsibly for sustainable growth

Link to our Values
We put our customers first

We are passionate about what we do

We protect our environment

ODIs
1-45

Key:

Increase in net risk exposure

  No change in net risk exposure

  Decrease in net risk exposure

58

What does it mean for us?
The risks arising from loss of one or more of our major systems or corruption of data held 
in those systems could have far reaching effects on our business. We have recognised 
the increasing threats posed by the possibility of cyber attacks on our systems and data. 
Whilst this threat can never be eliminated and will continue to evolve, we are focused on the need 
to maintain effective mitigation. 

What are we doing to manage the risk?
We continue to commit significant resources and financial investment to maintain the integrity 
and security of our assets and data. We follow guidance from the National Cyber Security Centre 
and have defence through multiple layers of software and processes including web gateways, 
filtering, firewalls, intrusion and advanced threat detection. We have strengthened our security 
and network operations capability this year and have improved the controls around third party 
access to our systems and data. We have reviewed our cyber risk methodology and are using 
this to prioritise future investment to ensure that we protect ourselves in line with the General 
Data Protection Regulation (‘GDPR’), Network and Information Systems Regulation and Payment 
Card Industry Data Security Standard best practices. We have also participated in a number of 
internal cyber security incident exercises to test our response capability to cyber attacks. 

John Coghlan is our designated Non-Executive Director in respect of cyber risk.

Despite the enhancement of our defence during the year, considering current cyber threat levels 
we have recognised an overall increase in the net risk exposure.

Movement in Net Risk Exposure

What does it mean for us?
If we are unable to meet operational performance targets, we may be subjected to significant 
regulatory penalties within the current price review period, or applied to the next price review.

Regulatory targets apply to all of our water treatment, distribution, sewerage and sewage 
treatment assets. Measures are in place in relation to water quality, continuous supplies, 
sewer flooding, sewer collapses and pollution events.

What are we doing to manage the risk?
Our strong wastewater performance has continued and we have made good progress on water 
quality, but further work is required to improve our performance for supply interruptions 
and leakage. 

We are starting to see improvement in supply interruptions through our ‘Prevent, Restore, 
Repair’ strategy which focuses on preventing asset failure where possible, and restoring 
supply at speed if this happens. On leakage, we have introduced innovative ways of finding leaks 
faster and fixing them more efficiently, and we are pleased that we have started to see some 
encouraging results.

We use leading measures on our comm cells and performance meetings to track delivery 
against customer ODIs and performance commitments so that we can intervene in a timely 
fashion if performance is drifting.

Movement in Net Risk Exposure

Severn Trent Plc  Annual Report and Accounts 2019

 
>

Strategic report
Governance
Group financial statements
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Other information

6

What is the risk?
Failure of certain key assets 
or processes may result 
in an inability to provide a 
continuous supply of clean 
water and safely take waste 
water away within our area.

Which part of Severn Trent 
is affected?
Group-wide

Link to How We’re Achieving 
our Strategy
Embed customers at the heart of all 
we do

Drive operational excellence and 
continuous innovation

Investing responsibly for 
sustained growth

Link to our Values
We put our customers first

We are passionate about what we do

ODIs
1-4, 5-18, 19-23

What does it mean for us?
Some of our assets are critical to the provision of water to large populations for which we require an 
alternative means of supply.

Examples of risk include the failure of one of our reservoirs or water treatment works. These assets 
are regularly inspected and maintained and our assessment of the overall condition of these assets 
is good. 

Other examples are our IT, telephony systems and remote monitoring systems which are also key to 
our operations.

What are we doing to manage the risk?
Our business plan for 2015-2020 includes considerable investment in our assets to improve the 
resilience of our networks, reduce interruptions and improve the service that our customers receive. 
There are areas where our performance is not as consistent as we would like and we are committed to 
improving these. 

We are continuing our Cleanest Water Plan which drives the delivery of our inspection, cleaning and 
repair of storage tanks, increasing our capital maintenance interventions, optimising our operation and 
maintenance tasks and formalising our processes, standards and operating procedures involved in 
delivering clean water.

We have applied the learnings from the Freeze Thaw event in March 2018 and this informed our 
preparations for the prolonged hot, dry summer – which saw a 22% increase in demand for water from 
our customers at peak times. Several rural areas experienced intermittent supply interruptions and we 
are investing across the network to avoid such issues in the future. Our response to failures in supply, 
such as burst mains, has been greatly enhanced and we are now able to reach the site and initiate 
recovery plans much quicker than in previous years.

We have a programme of work to improve the reliability of our major Water Treatment Works and to 
return them to their design output capacity where they have not been in a condition to meet it.

In Nottinghamshire, we made great progress on a scheme to improve our service in Newark, where a 
£60m programme will benefit 400 local homes and businesses. We’re installing 4 km of high volume 
sewers to reduce flooding risk, as well as 10 km of new water network to improve water supply.

In addition to investing in resilience improvements to our network we also have assurance plans in 
place to monitor, inspect and maintain our most critical assets and to ensure clean water is always 
available to our customers and we will always be able to safely take their waste water away.

Movement in Net Risk Exposure

7

What is the risk?
Due to the nature of our 
operations we could endanger 
the health and safety of our 
people, contractors and 
members of the public as well 
as negatively impact our local 
and wider environment.

Which part of Severn Trent 
is affected?
Group-wide

Link to How We’re Achieving 
our Strategy
Drive operational excellence and 
continuous innovation

Investing responsibly for sustained growth

Create an awesome place to work

Link to our Values
We protect our environment

We act with integrity

ODIs
30-41, 42-43

What does it mean for us?
The nature of our assets, operations and business are such that threats to the safety of our employees, 
contractors, customers and the wider public exist. Operational failures or negligence could result in 
damage to the environment.

We are responsible for a large estate of assets and have to secure these from unauthorised access to 
ensure our operations are not impacted nor the safety of the public compromised.

What are we doing to manage the risk?
We have a well established Health, Safety and Wellbeing Framework to ensure all of our operations 
and processes are conducted in compliance with Health and Safety legislation and in the interests of 
the safety of our people and our contractors. Our Goal Zero policy clearly sets out our target that no 
one should be injured or made unwell by what we do. We experienced no major safety incidents and no 
fatalities in the last 12 months, but we did see an increase in Lost Time Incidents (‘LTI’s), mainly due to 
slips, trips and falls. We have refreshed our strategy and have targeted interventions in the four main 
hazard areas causing us most harm. More detail can be found on page 45.

There are a number of ODI commitments we have made to protect our local environment, including 
the river water quality, pollution incidents, biodiversity improvements and environmental compliance. 
In AMP6 we will be delivering our largest ever environmental programme. This programme is 
supported by our customers who want to see us do more to improve river water quality. As part of the 
Water Framework Directive we’re on track to improve at least 1,600 km of our rivers in AMP6 – and a 
further 2,100 km in AMP7. This year we expect to receive a 3* Environmental Performance Assessment 
status from the Environmental Agency.

We recognise the impact our operations have on the wider environment and we want to reduce our 
carbon footprint by seeking lower carbon ways of operating our business, driving energy efficiency 
and generating renewable energy. We’ve made excellent progress against our target of generating the 
equivalent of 50% of our own energy requirements, with the completion of a Thermal Hydrolysis Plant at 
our Minworth waste water site during the year. During the year we were re-certified by the Carbon Trust 
– the tenth consecutive year we have achieved this standard. This verifies that we have sound carbon 
management processes in place and are reducing carbon emissions year-on-year. More details can be 
found in our Corporate Responsibility Report on page 94.

Movement in Net Risk Exposure

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59

Strategic report

Principal risks
continued

8

What is the risk?
We are unable to deal with 
the impact of extreme and 
unpredictable weather events on 
our assets and infrastructure and/
or are unable to successfully plan 
for future water resource supply 
and demand due to climate change.

Which part of Severn Trent 
is affected?
Group-wide

Link to How We’re Achieving 
our Strategy
Drive operational excellence and 
continuous innovation

Investing responsibly for sustained growth

Link to our Values
We protect our environment

ODIs
1-4, 5-18, 19-23, 42-43

What does it mean for us?
Climate change (hotter and drier summers, wetter winters and increased storminess) could 
result in an inability to meet customer demand, lower river levels, decreased raw water quality, 
flooding of our water or waste works, sewer capacity being exceeded and increased land 
movement. Climate change could also be a contributing factor for principal risks 1, 5, 6 and 7 
detailed above.

There are also some potential opportunities that climate change presents for us, including 
aquifer recharge and increased biological treatment. It is important that we understand these 
opportunities to maximise the benefits.

What are we doing to manage the risk?

Extreme Weather
We have applied the learnings from the Freeze Thaw event in March 2018 and the prolonged hot, 
dry summer. See Principal Risk 6 above for further detail of our resilience improvements.

Our analysis for the National Flood Resilience Review (‘NFRR’), that was instigated by Defra 
and the Cabinet Office after the flooding of winter 2015/16, identified our sites that could be at 
risk from river or surface water flooding using a new higher standard called the ‘Extreme Flood 
Outline’. This has informed our contingency plans and future investment plans.

Climate Change
Our climate change adaption report sets out our strategy for coping with future changes to 
our climate.

Our draft Water Resources Management Plan for the next 25 years was consulted on through 
2018. The plan includes a detailed assessment of climate change impact for our region and our 
demand management and proposed new sources are designed to offset any supply risk resulting 
from climate change. The final plan will be published in summer 2019. 

We’re also taking a national perspective by working with other water companies to develop an 
interconnector that can move water quickly from the wetter north to the drier south, enhancing 
water resilience across the UK.

Our own impact and contribution to climate change cannot be ignored and, as outlined in 
Principal Risk 7 above, there are a number of ways in which we are addressing our impact on 
the environment.

Movement in Net Risk Exposure

Key:

Increase in net risk exposure

  No change in net risk exposure

  Decrease in net risk exposure

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Governance
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Financial risks

9

What is the risk?
Lower interest rates, higher 
inflation or underperforming 
equity markets may require 
us to provide more funding 
for our pension schemes.

Which part of Severn Trent 
is affected?
Group-wide

Link to How We’re Achieving 
our Strategy
Investing responsibly for sustained growth

What does it mean for us?
We already provide significant funding but could be called upon to provide more money to reduce 
pension deficits in our Defined Benefit Schemes.

What are we doing to manage the risk?
Our IAS19 deficit has reduced from £520m as at 31 March 2018 by £67m to £453m as at 31 March 
2019. The main pension scheme benefits from significant levels of interest rate, inflation and 
equity hedging to reduce materially the impact on the scheme deficit from these risks. We are 
currently in discussion with the scheme Trustees to agree the triennial actuarial valuations as at 
31 March 2019 and resultant deficit repair payments for the next three years. These negotiations 
may, in due course, also involve the Pension Regulator. Due to market conditions at 31 March 
2016 (the date of the last triennial valuation) and 31 March 2019, these negotiations may result in 
increased annual deficit repair payments.

Movement in Net Risk Exposure

10

What is the risk?
We are unable to fund the business 
sufficiently in order to meet our 
liabilities as they fall due.

What does it mean for us?
We must ensure sufficient liquidity is available to meet our near-term financial commitments. 
We have a significant funding requirement in AMP6, to fund our investment programme and 
refinance maturing debt. This is a well-controlled risk, but it is important that we maintain these 
high standards to mitigate this risk.

Which part of Severn Trent 
is affected?
Group-wide

Link to How We’re Achieving 
our Strategy
Investing responsibly for sustained growth

What are we doing to manage the risk?
We have a marked improvement against this risk exposure as our liquidity position has increased 
materially. Due to the current political and economic landscape we have increased our available 
liquidity to a total of 29 months. We have been active in the Euro Medium Term Note (‘EMTN’) 
market, increased our committed bank facilities and have accessed the US Private Placement 
market and GBP public bond market this year. This demonstrates we are able to replace the 
European Investment Bank as a source of financing caused by the UK’s planned departure from 
the European Union. 

See our Viability statement on pages 62 to 63.

Movement in Net Risk Exposure

Brexit Statement

At the time of writing, the terms of the 
UK’s departure from the EU (‘Brexit’) 
remain uncertain. Brexit does not 
give rise to a new principal risk for 
the Group. However, it does have the 
potential to impact risks in other areas 
of our operations, such as supply chain, 
interest rates, availability of funding, 
regulatory changes and uncertainty for 
the domestic economy.

Our preparations for a no-deal Brexit 
are well advanced and include a Brexit 
Steering Committee to oversee the 
contingency and scenario planning 
necessary to operate effectively if the 
UK leaves the EU without transition 
arrangements. The Committee 
covers: Incident Management, 
People, Procurement, Security and 

Resilience, Logistics, Communications, 
Finance and Capital Delivery. We have 
been actively engaged with a Water 
UK coordinated group called the 
Operations Strategy Group (‘OSG’) at 
an executive level, focusing on industry 
preparedness and industry-wide 
testing of response plans for a no-deal 
scenario. We’re also working with a 
number of Local Resilience Forums to 
test our approach and plans. We are 
confident that we are well prepared 
for the UK’s departure from the EU 
and specifically the risks associated 
with no-deal. The most significant 
risk identified is associated with the 
availability of chemicals imported into 
the UK. We identified this at an early 
stage and have ensured we have a 

robust process for maintaining stock 
levels. This has also been a key focus 
for the OSG, which accordingly has 
worked with suppliers to increase stock 
levels of chemicals across the UK. 
The Government and other industry 
regulators have been kept informed 
of preparations throughout. We have 
also increased stock for critical spare 
parts, where a potential risk has 
been highlighted, by working with our 
supply chain.

Progress in the Brexit negotiations will 
continue to be monitored and the risks 
and uncertainties will be managed 
through our existing ERM process.

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61

Strategic report

Viability statement

Assessment 
of current 
position and 
long-term 
prospects

The Directors’ assessment of the 
Group’s current financial position is 
set out in the Chief Financial Officer’s 
review on pages 48 to 53.

The Group’s principal operating subsidiary 
is Severn Trent Water, which is a regulated 
long-term business characterised by 
multi-year investment programmes and 
stable revenues. The water industry in 
England and Wales is currently subject to 
economic regulation rather than market 
competition, and Ofwat, the economic 
regulator, has a statutory obligation to 
secure that water companies can (in 
particular through securing reasonable 
returns on their capital) finance the 
proper carrying out of their statutory 
functions. Ofwat meets this obligation 
by setting price controls for five year 
Asset Management Periods (‘AMPs’). 
This mechanism reduces the potential for 
variability in revenues from the regulated 
business. The current AMP runs until 
March 2020 and Ofwat has published 
its draft determination of price controls 
for Severn Trent Water for the AMP 
period 2020-2025 (‘AMP7’). Severn Trent 
Water has made significant progress 
in developing its plans to deliver the 
operational and financial performance set 
out in the draft determination. Ofwat will 
publish its Final Determination for AMP7 
in December 2019. We do not expect 
this to be materially different from the 
draft determination.

When considering the Group’s prospects 
beyond 2025, it is necessary to make 
assumptions about the price review 
process for the period 2025–2030 
(‘PR24’), which will take place in 2024, 
and has not yet been specified. In making 
this assessment we have taken 
account of:

•  Ofwat’s statutory duty to secure that 
companies can finance the proper 
carrying out of their functions;

•  Severn Trent Water’s financial 

structure, which is close to the Ofwat 
notional capital structure and our plan 
is to retain this; and

•  Severn Trent Water’s progress in 
developing plans for AMP7, the 
successful execution of which would 
deliver benefits to all stakeholders and 
financial incentives that would help to 
improve our financial resilience in the 
period beyond 2025.

The Group has significant investment 
programmes that are largely funded 
through access to debt markets. 
The Group’s strategic funding objectives 
reflect the long-term nature of the Severn 
Trent Water business and the Group seeks 
to obtain a balance of secure long-term 
funding at the best possible economic 
cost. The Group’s Treasury Policy requires 
that it maintains sufficient liquidity to 
cover cash flow requirements for a rolling 
period of at least 18 months in order to 
mitigate the risk of restricted access 
to capital markets. The Group’s debt 
maturity profile is actively managed by 
the Group Treasury department to spread 
the timing of refinancing requirements 
and to enable such requirements to 
be met under most market conditions. 
The weighted average maturity of debt at 
the balance sheet date was 14 years.

The Group has an established process 
to assess its prospects. The Board 
undertakes a detailed assessment of the 
Group’s strategy on an annual basis and 
the output from this assessment sets the 
framework for the Group’s medium-term 
plan, which is updated annually. 

The Group’s medium-term plan 
assesses its prospects and considers 
the potential impacts of the principal 
risks and uncertainties. Stress tests are 
performed to assess the potential impact 
of combinations of those risks and 
uncertainties. The plan also considers 
mitigating actions that the Group might 
take to reduce the impact of such 
risks and uncertainties and the likely 
effectiveness of those mitigating actions.

Period of assessment

The Directors considered a number of 
factors in determining the period to be 
covered by the assessment. The long-term 
nature of the Group’s principal business, 
together with relatively stable revenues 
and a model of economic regulation that 
places a duty on the regulator to secure 
that water companies can finance the 
proper carrying out of their functions, 
support a longer period of assessment. 

However, the changing nature of 
regulation of the water industry 
increases the uncertainty that is inherent 
in the Group’s financial projections. 
The Group has an established planning 
and forecasting process and the 
Directors consider that the assessment 
of the Group’s prospects is more reliable 
if it is based on an established process. 
The Group’s latest medium-term plan 
extends in detail to the end of the next 
AMP period in 2025 with less detailed 
projections looking beyond this.

A longer period of assessment 
introduces greater uncertainty 
because the variability of potential 
outcomes increases as the period 
considered extends.

Bearing in mind the long-term nature 
of the Group’s business; the enduring 
demand for its services; the nature of the 
Group’s established planning process 
and the changing nature of the regulation 
of the water industry in England and 
Wales, the Directors have determined 
that seven years is an appropriate 
period over which to assess the Group’s 
prospects and make its viability 
statement this year.

Assessment of viability

In assessing its future prospects, the 
Group has considered the potential 
effect of risks and uncertainties that 
could have a significant financial impact 
under severe but plausible scenarios. 
The risks and uncertainties considered 
were identified in the Group’s ERM 
process, which is described on page 54, 
and from the key assumptions in the 
financial model. The scenarios tested 
are described in the table to the right.

The Group has significant funding 
requirements to refinance existing debt 
that falls due for repayment during the 
period under review and to fund the 
Group’s capital programme. Under all 
scenarios considered the Group would 
remain solvent and have access to 
sufficient funds in normal market 
conditions. The Group’s Treasury Policy 
requires that it retains sufficient liquidity 
to meet its forecast obligations, including 
debt repayments for the next 18 months.

The Group’s business plans are based 
on the current regulatory framework 
and do not take into account any changes 
that might arise if a future Government 
implemented a policy of renationalisation 
of the water sector.

62

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Strategic report
Governance
Group financial statements
Company financial statements
Other information

Potential mitigating actions
Discuss impact on debt covenants with lenders 
and seek a temporary waiver if necessary.
Consider use of hybrid debt instruments to 
protect credit ratings.
Consider a temporary reduction in dividends.
Identify and implement sustainable cost 
savings and efficiencies.
Reduce working capital to support cash flow.

Scenario tested
1. An increase in the funding deficit of the Group’s defined benefit 
pension schemes

Related principal risk
Risk 9: Increased funding 
for pension schemes

The planned funding for the Group’s defined benefit pension 
arrangements is based on current assumptions for future inflation, 
asset returns and members’ longevity. Outcomes different from 
these might result in additional cash contributions being required 
during the period under consideration. Contributions are reviewed 
and agreed with the Scheme trustee on a triennial basis with the 
next valuation of the main scheme based on the funding position as 
at 31 March 2019.
2. STW experiences a severe climate event, operational failure or 
other exceptional event with a very significant impact

The Group’s ERM process has identified a number of risks 
including extreme weather events, failure of key assets and 
cyber attacks that might have a significant impact on the Group’s 
operational and financial performance.
3. A reduction in inflation or increase in interest rates for part of 
the period under consideration

Severn Trent Water’s revenues are linked to inflation. Low or 
negative inflation tends to adversely impact profits and cash flows 
in increases in costs exceed increases in revenue. 
Higher costs of debt would adversely impact the Group’s profits, 
cash flows and credit metrics.
4. STW underperforms against its performance commitments

Severn Trent Water operates under a regulatory model which 
encourages companies to deliver what customers want using 
performance related rewards and penalties. Failure to deliver 
performance at the committed level can lead to significant penalties.
5. STW incurs higher costs than planned that are not funded

Significant overspending could result in a deterioration in financial 
metrics and performance, which might adversely impact the 
Group’s solvency.

6. A combination of scenarios 2,3 and 4

See above

The combined scenario represents a situation where several of the 
severe but plausible scenarios occur simultaneously. 

In making its assessment the Board has 
made the following key assumptions:

•  Any period in which the Group is 

unable to access capital markets to 
raise finance during the period under 
review will be shorter than 18 months.

•  There is no renationalisation of 
the water sector in the period 
under consideration.

On this basis, the stress tests indicated 
that none of these scenarios, including 
the combined scenario, would result 
in an impact to the Group’s expected 
liquidity, solvency or debt covenants that 
could not be addressed by mitigating 
actions and hence are not considered 
threats to the Group’s viability. 

Governance and assurance

The Board reviews and approves the 
medium-term plan on which this viability 
statement is based. The Board also 
considers the period over which the 
assessment of prospects and viability 
statement should be made. The Audit 
Committee supports the Board in 
performing this review. Details of the 
Audit Committee’s activity in relation to 
the Viability Statement are set out in the 
Audit Committee report on page 85.

This statement is subject to review by 
Deloitte, our external auditor. Their audit 
report is set out on page 129. 

Risk 4: Cyber security
Risk 6: Failure of key assets
Risk 7: Health and safety 
and environmental impact
Risk 8: Impact of extreme 
weather/climate change
N/A – key assumption in 
financial model

Reduce discretionary expenditure to cover 
any extra costs resulting from the event.
Consider use of hybrid debt instruments to 
protect credit ratings.
Consider a temporary reduction in dividends.

Reduce discretionary expenditure in the 
short term.
Reduce working capital to support cash flow.
Consider a temporary reduction in dividends.

Risk 1: Failure to deliver 
what our customers want

Risk 2: Changes in the 
regulatory environment for 
the UK water industry

Reduce discretionary expenditure to cover 
any extra costs resulting from penalties.
Discuss the impact on debt covenants with 
lenders and seek a temporary waiver if 
necessary.
Reduce discretionary expenditure to cover 
any extra costs resulting from penalties. 
In the medium-term implement a cost 
reduction programme to deliver sustainable 
cost savings and efficiencies to bring costs 
back in line with regulated allowances. 
Discuss impact on debt covenants with 
lenders and seek a temporary waiver if 
necessary.
Consider a temporary reduction in dividends.
The same mitigating actions would be 
available to the Group as above, but their 
application would be deeper.

the Company’s current position and 
principal risks. 

Based on that assessment, the Directors 
have a reasonable expectation that the 
Company will be able to continue in 
operation and meet its liabilities as they 
fall due over the period to 31 March 2026.

The Strategic report has been approved 
by the Board.

By order of the Board

Assessment of viability

The Directors have assessed the viability 
of the Company over a seven year period 
to March 2026, taking into account 

Bronagh Kennedy
Group General Counsel and 
Company Secretary
20 May 2019

Severn Trent Plc  Annual Report and Accounts 2019

63

Governance

Governance

Chairman’s 
introduction  
to governance

Andrew Duff
Chairman

Board Focus 2018/19 

5

1 

4

3 

1. 

Finance & Risk 
(Specific Finance items and CFO’s report)

2. 

Strategy 
(Items for discussion/approval)

3. 

Governance 
(Governance items, Company Secretary’s report,
and Committee reports)

4. 

Performance Review 
(Standing items – excluding CFO’s report)

5. 

Other 
(Procedural Business)
TOTAL (Mins) 

2 

33%

20%

16%

25%

6%

100%

Documents available at severntrent.com

Severn Trent Plc Articles of Association
Matters Reserved to the Board
Non-Executive Director Letters 
of Appointment 
Terms of Reference for Board Committees
Board Diversity Policy Statement 
Tax Strategy and Tax Report
Group Conflicts of Interest Policy
Non-Audit Services Policy 

Dear Shareholder

I am pleased to introduce our 
Governance report for 2019, on behalf 
of your Board and in accordance with 
the 2016 UK Corporate Governance 
Code (the ‘Code’). This report outlines 
how we have ensured that best practice 
and effective corporate governance 
procedures are in place to help support 
the creation of long-term value for the 
mutual benefit of all of our stakeholders. 

As highlighted in my Chairman’s 
statement on page 16, this has been an 
exceptionally busy period for the Board, 
and specifically the Audit Committee, 
with a significant amount of time being 
spent finalising our PR19 business 
plans. I would like to convey the Board’s 
thanks to John Coghlan for his continued 
dedication and support to the Board as 
Chairman of the Audit Committee during 
this time.

The year saw continued evolution of our 
corporate governance arrangements, 
with time being spent refining our 
processes and procedures in readiness 
for implementation of the new 2018 Code, 
which will apply to us next year. 

To ensure the long-term success 
of your business, Directors and the 
companies they lead need to build and 
maintain successful relationships with 
a wide range of stakeholders, taking 
account of and responding to their 
views. These relationships will only 
be successful and enduring if they are 
based on respect, trust and mutual 
benefit. Accordingly, we want to promote 
a culture of integrity and openness, 
which values diversity and is responsive 
to the views of shareholders and 
wider stakeholders. 

The Board has also embraced Ofwat’s 
principles for Board leadership, 
transparency and governance with its 
emphasis on the importance of strong 
board leadership and the special 
responsibilities attached to regulated 
monopoly companies providing an 
essential public service.

Company purpose and culture

The Board recognises the importance 
of its role in setting the tone for Severn 
Trent’s culture and making sure that 
it is embedded throughout the Group. 
Our Code of Conduct, ‘Doing the Right 
Thing’, sets out clearly defined values 
and standards of behaviour that we 
expect from everyone who works for, and 
with, Severn Trent. 

More information about our company or 
the Company’s purpose and culture can 
be found on page 75.

As discussed on page 82, we are 
committed to diversity and inclusion 
in all its forms, and during the year 
we were pleased to see the Company’s 
progress continue to receive external 
recognition. Severn Trent was 
acknowledged as a role model by the 
Women and Equalities Select Committee 
on gender inclusion and recognised for 
the female representation within our 
Executive Committee and direct reports 
team, being placed in the top four 
among FTSE100 companies by the 2018 
Hampton-Alexander Review. 

Workforce engagement

Engaged people are the key to the 
success of Severn Trent, which is why 
one of our five key strategic goals is 
to create an awesome place to work. 
Your Board recognises the importance of 
understanding the views of the workforce 
and considers that our Employee Forum 
is an excellent means of making sure 
that views from across the organisation 
are considered in Board discussions and 
decision making. Additional details on 
our workforce engagement activities can 
be found on page 108.

Engagement with our 
other stakeholders

Severn Trent’s success also depends 
on your Board taking decisions that 
deliver mutual benefit to our customers, 
communities and shareholders. 

While the Board meets with stakeholders 
throughout the year, the AGM is a key 
event which gives us the opportunity to 
engage with you in person and answer 
your questions on the performance of 
your business.

Further details on how we have engaged 
with all of our stakeholders over the year 
can be found on page 73.

Board effectiveness

This year the Board undertook an internal 
evaluation. The results of this review 
can be found on page 77. I am pleased to 
report that your Board, its Committees 
and individual Directors continue to 
operate effectively.

64

Severn Trent Plc  Annual Report and Accounts 2019

  
 
>

Strategic report
Governance
Group financial statements
Company financial statements
Other information

UK Corporate Governance Code Compliance Statement 

Compliance with the 2016 UK Corporate Governance Code (the ‘Code’)

In respect of the year ended 31 March 2019, Severn Trent Plc was subject to the 
2016 Code (available from www.frc.org.uk). The Board is pleased to confirm that 
Severn Trent Plc applied the principles and complied with all of the provisions of 
the 2016 Code throughout the year.

Further information on compliance with the 2016 Code can be found as follows:

Leadership 
The role of the Board
Division of responsibilities
The Chairman
Non-Executive Directors
Effectiveness
Composition of the Board
Commitment
Development
Information and support
Evaluation
Re-election
Accountability
Financial and business reporting
Risk management and internal control
Audit Committee and auditors
Remuneration
The level and components of remuneration
Procedure
Relations with shareholders
Dialogue with shareholders
Constructive use of general meetings

66–71

66–84

85–92

97–122

73–74

Disclosure Guidance and Transparency Rules

We comply with the corporate governance statement requirements pursuant to the 
FCA’s Disclosure Guidance and Transparency Rules by virtue of the information 
included in this Governance section of the Annual Report together with information 
contained in the Information for shareholders section on page 199.

Governance of subsidiaries

The membership of the Board of the listed Company, Severn Trent Plc, is the 
same as that of Severn Trent Water Limited. This structure was implemented 
in 2007 to make sure that the highest standards of corporate governance are 
applied at the regulated subsidiary level and to foster greater visibility and 
supervision by the Severn Trent Plc Board. 

Severn Trent Water Limited complies with the Code, and Hafren Dyfrdwy 
Cyfyngedig complies with the Code where it is practical to do so.

Severn Trent Water Limited and Hafren Dyfrdwy Cyfyngedig comply with Ofwat’s 
principles of leadership, transparency and governance to ensure the highest 
standards of governance. 

A more detailed explanation of the Governance Framework and company 
structures which apply to each of our regulated subsidiaries can be found 
in their Annual Reports, available on their respective websites.

Abbreviated terms used throughout this governance report
Hafren Dyfrdwy
Severn Trent Water

Hafren Dyfrdwy Cyfyngedig
Severn Trent Water Limited

Looking ahead

Maintaining the highest standards 
of corporate governance across the 
Group is integral to the delivery of our 
strategy, and we remain focused on 
creating sustainable long-term value 
for the mutual benefit of our customers, 
communities and shareholders. 

In July 2018 the FRC published the 2018 
Code, which will apply to our financial 
year ending 31 March 2020. As you will 
see within this report, the Board has 
carefully considered the 2018 Code and 
implemented many of the new principles 
earlier than required. This will allow 
new processes and procedures to fully 
embed ahead of our 2020 Annual Report 
and Accounts.

Board succession

The Board and the Nominations 
Committee have fully considered Board 
succession during the course of the year 
to ensure that the Board has the right 
mix of skills and experience, as well as 
the capability to provide constructive 
challenge and promote diversity. 
Additional detail can be found within 
the Nominations Committee report on 
page 84.

As mentioned in my Chairman’s 
statement on page 16, I believe this is the 
right moment to step down and allow a 
new Chair to lead the Board into the next 
phase for Severn Trent. The Nominations 
Committee, led by Senior Independent 
Director Kevin Beeston, is overseeing 
the process ahead of making a formal 
recommendation to the Board. 
The Nominations Committee is in the 
initial stages of succession planning and 
further detail can be found on page 84. 
Kevin Beeston chaired the Committee 
when it met to discuss this matter.

I hope you find this report useful and I 
would like to encourage our shareholders 
to attend our AGM. We welcome the 
opportunity to meet with you and I hope 
you will give us the pleasure of doing so 
this year.

Andrew Duff
Chairman
20 May 2019

Severn Trent Plc  Annual Report and Accounts 2019

65

Governance

Board of Directors
Leadership & Effectiveness

1.

5.

2.

6.

3.

7.

4.

8.

1. Andrew Duff BSc, FEI 
Appointed: Non-Executive Director on 10 May 
2010, Chairman on 20 July 2010
Membership:  N   C   R
Andrew’s extensive experience of international 
and regulated business, strategic management 
and customer service in high profile, dynamic 
environments has equipped him well for the 
role of Chairman of the Severn Trent Group. 
Andrew spent 16 years at BP Plc in marketing, 
strategy and oil trading. He joined National 
Power in 1998 and the Board of Innogy Plc upon 
its demerger from National Power in 2000. 
He played a leading role in its restructuring 
and transformation through the opening of 
competition in energy markets culminating in 
its subsequent sale to RWE in 2003. He became 
Chief Executive Officer of the successor 
Company and a member of the RWE Group 
Executive Committee until his retirement in 
2010. He was a Non-Executive Director of 
Wolseley Plc from July 2004 until November 
2013. Andrew was appointed Non-Executive 
Deputy Chairman of Elementis Plc on 1 April 
2014 and became Non-Executive Chairman of 
Elementis Plc on 24 April 2014. He is the Senior 
Trustee of Macmillan Cancer Support.

Other roles
•  Member of the CBI President’s Committee
•  Fellow of the Energy Institute
•  Senior Trustee of Macmillan 

Cancer Support

2. Olivia Garfield BA (Hons) 
Appointed: Chief Executive on 11 April 2014
Membership:  C   E   D
Olivia (Liv) brings to the Board a wealth of 
experience managing customer service 
delivery and complex infrastructure and 
organisations in a regulated environment. 
Before joining Severn Trent, Liv was Chief 
Executive Officer of Openreach, part of the BT 
Group, where she spearheaded and oversaw 
the commercial roll-out of fibre broadband to 
two-thirds of the country. She joined BT in 2002 
and held the pivotal roles of Group Director of 
Strategy and Regulation, Managing Director 
Commercial and Brands, Global Services and 
UK Customer Services Director. From 1998 
to 2002, Liv worked for Accenture as a 
consultant in the Communications and High 
Tech Market Unit, designing and implementing 
business change solutions across a number of 
industry sectors.

Other roles
•  Member of The 30% Club
•  Director of Water UK
•  Member of Take Over Panel – 

Hearings Committee

•  Director of Water Plus Limited – joint 

venture with United Utilities

Committee membership as at 31 March 2019

Audit Committee 

Nominations Committee 

Remuneration Committee 

C

E

D

Corporate Responsibility Committee 

Executive Committee 

Disclosure Committee

Treasury Committee 

denotes Committee Chair

A

N

R

T

66

3. James Bowling BA (Hons) 
Econ, ACA 
Appointed: Chief Financial Officer on 
1 April 2015
Membership:  D   T   E  
James is a chartered accountant, who 
started his career with Touche Ross and 
brings significant financial management, 
M&A and business transformation expertise 
to the Board. Prior to joining Severn Trent, 
James was interim Chief Financial Officer 
of Shire Plc, where he had been since 2005, 
first as Head of Group Reporting and from 
2008 as Group Financial Controller. Prior to 
joining Shire, James spent nine years at Ford 
Motor Company in various finance roles of 
increasing responsibility.

4. John Coghlan BCom, ACA 
Appointed: Independent Non-Executive 
Director on 23 May 2014
Membership:  A   T   N
John has a wealth of experience in financial 
and general management. He spent 11 years 
at Exel PLC as Chief Financial Officer and 
ultimately as Deputy Chief Executive Officer 
until retiring in 2006. Since then, he has been 
a Director of publicly-quoted and private 
companies across several sectors. Currently, 
John is also Non-Executive Director and Audit 
Committee Chairman of Associated British 
Ports Holdings Limited and Clarion Housing 
Group, and is Non-Executive Director of O.C.S. 
Group Limited.

John has recent and relevant financial 
experience as a member of the Institute of 
Chartered Accountants in England and Wales.

Other roles
•  Chairman of Freight Transport Association 

Ireland Limited

•  Chairman of Hafren Dyfrdwy Cyfyngedig, 

the Group’s licensed entity in Wales

Severn Trent Plc  Annual Report and Accounts 2019

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Strategic report
Governance
Group financial statements
Company financial statements
Other information

5. Dame Angela Strank DBE, 
FRS, FREng, CEng, FIChemE, 
DSc, PhD 
Appointed: Independent Non-Executive 
Director on 24 January 2014
Membership:  C   N   R
Angela brings a wealth of strategic, technical 
and commercial experience to the Board. 
Angela is Head of Downstream Technology 
and Group Chief Scientist at BP Plc. 
She is a member of the Downstream Executive 
Leadership Team. Angela is responsible 
for enabling delivery of the Downstream 
strategic agenda through the development of 
differentiated technology advantage across the 
refining, fuels, lubricants and petrochemicals 
businesses. Since joining BP in 1982, she has 
held many senior leadership roles around the 
world in business development, commercial 
and technology, including in 2012, as Vice 
President and Head of the Chief Executive’s 
Office. In 2010, Angela was the winner of 
the UK First Woman’s Award in Science 
and Technology recognising pioneering UK 
women in business and industry. Her track 
record and experience in strategy, operations, 
technology and transformational change are 
a complementary addition to the Board’s skill 
set. In June 2017, Angela was recognised in the 
Queen’s Birthday Honours List with the title 
Dame Commander of the Most Excellent Order 
of the British Empire (‘DBE’) for services to the 
Oil and Gas Industry and encouraging women 
into STEM careers.

Other roles
•  Board Governor, The University 

of Manchester

•  Member of the Royal Society’s Science, 

Industry & Translation Committee

6. The Hon. Philip Remnant CBE 
FCA MA 
Appointed: Independent Non-Executive 
Director on 31 March 2014
Membership:  R   A   T   N
Philip is a senior investment banker and brings 
substantial advisory and regulatory experience 
to the Board. A chartered accountant, he is 
Senior Independent Director of Prudential Plc, 
Deputy Chairman of the Takeover Panel and 
Chairman of City of London Investment Trust 
Plc. Previously, Philip was Vice Chairman of 
Credit Suisse First Boston Europe and Head 
of the UK Investment Banking Department. 
Philip was Director General of the Takeover 
Panel for two years between 2001 and 2003, 
and again in 2010. He served on the Board 
of Northern Rock Plc from 2008 to 2010 
and from 2007 to 2012 was Chairman of the 
Shareholder Executive. 

Philip has recent and relevant financial 
experience as a fellow of the Institute of 
Chartered Accountants in England and Wales.

Other roles
•  Director and Trustee of St Paul’s 

Cathedral Foundation 

7. Dominique Reiniche MBA 
Appointed: Independent Non-Executive 
Director on 20 July 2016
Membership:  C   N
Dominique has a wealth of operational 
experience in Europe and has international 
consumer marketing and innovation 
experience. Dominique is Independent Chair 
of CHR Hansen Holdings A/S and also a Non-
Executive Director of Mondi Plc and PayPal 
(Europe). Dominique started her career 

with Procter & Gamble AG before moving 
to Kraft Jacobs Suchard AG as Director 
of Marketing and Strategy where she was 
also a member of the Executive Committee. 
Dominique previously held a number of 
senior roles at Coca-Cola Enterprises and 
at Coca-Cola Company, including President 
– Western Europe, President – Europe and 
Chairman – Europe. Dominique was a Non-
Executive Director of Peugeot-Citroen SA until 
December 2015 and was a Non-Executive 
Director of AXA SA until April 2017.

8. Kevin Beeston FCMA 
Appointed: Independent Non-Executive 
Director on 1 June 2016, Senior Independent 
Non-Executive Director on 20 July 2016
Membership:  A   R   N
Kevin has a wealth of commercial, financial 
and high level management experience. 
Kevin is Chairman of Taylor Wimpey Plc and 
Elysium Healthcare and also a Non–Executive 
Director of the Football Association Premier 
League Limited and Marston Corporate 
Limited. Previously, Kevin spent 25 years at 
Serco Plc, where he held the roles of Finance 
Director, Chief Executive and finally Chairman 
until 2010. Kevin was previously Chairman of 
Domestic & General Limited, Partnerships in 
Care Limited and Equiniti Group Plc, and was 
a Non-Executive Director of IMI Plc.

Kevin has recent and relevant financial 
experience as a fellow of the Chartered 
Institute of Management Accountants and 
was previously Finance Director at Serco Plc.

Board and Committee meeting attendance 2018/19

The following table shows the attendance of Directors at scheduled Board and Committee meetings during the year:

Director

Position

Board 

Audit  
Committee

Nominations 
Committee

Remuneration 
Committee

Treasury 
Committee

CR  
Committee

Andrew Duff
Kevin Beeston
James Bowling
John Coghlan
Liv Garfield
Dominique 
Reiniche
Philip Remnant
Dame Angela 
Strank

Chairman
Senior Independent Director
Chief Financial Officer
Non-Executive Director
Chief Executive
Non-Executive Director

Non-Executive Director
Non-Executive Director

7/7
7/7
7/7
7/7
7/7
7/7

7/7
7/7

–
4/4
–
4/4
–
–

4/4
–

Attended/scheduled

4/4
4/4
–
4/4
–
4/4

4/4
4/4

4/4
4/4
–
–
–
–

4/4
4/4

–
–
5/5
5/5
–
–

5/5
–

4/4
–
–
–
4/4
4/4

–
4/4

All meetings are structured to allow open discussion. At each Board meeting the Directors are made aware of the key discussions and 
decisions of the five Board Committees by the respective Committee Chairmen. Minutes of Board and Committee meetings are circulated 
to all Directors after each meeting. Details of the Board’s activities during the year are set out on page 72. 

In the event a Director is unable to attend a meeting, they still receive related papers in advance of the scheduled meeting and any input they 
have provided is fully considered.

Severn Trent Plc  Annual Report and Accounts 2019

67

Governance

Executive Committee
Leadership & Effectiveness

1.

4.

2.

5.

1. Olivia Garfield BA (Hons)
Appointed: Chief Executive on 11 April 2014
Please see full biography on page 66.

2. James Bowling BA (Hons) 
Econ, ACA 
Appointed: Chief Financial Officer on 
1 April 2015
Please see full biography on page 66.

3. Dr. Tony Ballance BSc (Hons), 
MA (Econ), PhD 
Director of Strategy and Regulation 
Membership:  E   D
Tony’s extensive experience in utility policy, 
regulation and stakeholder engagement leaves 
him ideally placed to lead the Company’s 
strategic, regulatory and external affairs 
work. Prior to joining Severn Trent, he held the 
posts of Chief Economist for Ofwat, Director of 
London Economics and Director of Stone and 
Webster Consultants.

Other roles
•  Member of Water UK Council
•  Senior Independent Director of the National 

Forest Company 

•  Chairman of the Corporate Advisory Panel 

of the Regulatory Policy Institute 

4. Sarah Bentley BSc (Hons), 
Management Science with 
Computing 
Chief Customer Officer 

Membership:  E
Sarah is responsible for Customer Retail 
and Network operations, Group Technology 
and Transformation. Previously Sarah 
worked for Accenture as Managing Director 
of their digital business in UK and Ireland, 
focused on digital marketing, mobility and 
analytics for customers, employees and 
the enterprise. Prior to Accenture, Sarah 
was CEO of Datapoint, an Alchemy backed 
company delivering CRM services, and Senior 
Vice President of eLoyalty, a global CRM 
and marketing consultancy. She was SVP of 
the European Business, led the sales and 
operations activity in North America and ran 
eLoyalty Ventures L.L.C. working in Silicon 
Valley, Austin and New York.

Other roles
•  Non-Executive Director of Lloyds Bank Plc 

and Bank of Scotland Plc
•  Director and Secretary of 

Twizzletwig Limited

Committee membership as at 31 March 2019

Audit Committee 

Nominations Committee 

Remuneration Committee 

C

E

D

Corporate Responsibility Committee 

Executive Committee 

Disclosure Committee

Treasury Committee 

denotes Committee Chair

A

N

R

T

68

3.

6.

5. Martin Kane BSc, CEng, CEnv, 
MICE, MIWEM, FIW 
Special Advisor

Membership:  E
Martin has held various senior roles giving 
him an extensive and unique understanding 
of the design, construction and operation of 
water and waste water treatment plants, water 
distribution networks and sewerage systems. 
Martin was Director of Customer Relations, 
Severn Trent Plc, from May 2006 until January 
2012, and Chief Executive Officer of Severn 
Trent Services until July 2014.

Other roles
•  Chairman of the Board of Trustee’s 

of International Society for 
Trenchless Technology

•  Chairman of Panton McLeod Limited
•  Chairman of the Coventry and 
Warwickshire Growth Hub

6. Bronagh Kennedy BA (Hons) 
Group General Counsel and 
Company Secretary 
Membership:  E   D
Bronagh joined Severn Trent in 2011 as Group 
Company Secretary and General Counsel. 
She is also responsible for compliance and 
assurance and the Group’s Corporate Social 
Responsibility programme. During her career 
she has worked across several sectors 
including finance, leisure and hospitality 
and she has a broad range of corporate 
experience, having led FTSE100 company HR, 
communications, insurance, risk and health, 
safety and wellbeing functions. She has also 
been a Non-Executive Director on industry 
bodies such as the British Hospitality 
Association. Prior to moving in-house she was 
a senior associate solicitor in Allen & Overy’s 
banking and insolvency group.

Other roles
•  Chairman, HR and Remuneration 

Committee and Non-Executive Director 
of British Canoeing

•  Member of the GC100 Group 

Severn Trent Plc  Annual Report and Accounts 2019

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9.

7.

10.

8.

11.

7. Helen Miles CIMA 
Capital Delivery and Commercial Director 

8. Andy Smith BTech (Hons) 
Managing Director, Business Services 

Membership:  E
Helen joined Severn Trent in November 2014 
as the Chief Commercial Officer. Helen brings 
with her a breadth of commercial experience 
having worked within regulated businesses 
and sectors across Telecoms, Leisure and 
Banking. As a member of the UK Board, Helen 
was instrumental in delivering HomeServe’s 
future growth strategy and ensuring a 
sustainable, customer-focused business. 
Helen is Non-Executive Director of the Royal 
Navy and an experienced finance professional. 
Helen was previously Chief Financial Officer 
for Openreach, part of BT Group Plc, and 
has extensive experience of delivering major 
business transformation across the Group. 
Prior to BT Group, Helen worked in a variety 
of sectors and organisations such as Bass 
Taverns, Barclays Bank, Compass Group 
and HSBC.

Other roles
•  Non-Executive Director of the Royal Navy

Membership:  E
Andy was appointed to the role of MD, 
Business Services on its creation in 2014 
having previously been responsible for the 
drinking water business within Severn Trent 
Water. Andy brings to the role a broad range 
of executive and operational expertise gained 
from diverse sectors. Currently, Andy is also 
a Non-Executive Director of Diploma Plc. 
He has worked in the UK and overseas with 
global businesses such as BP, Mars and 
Pepsi in both engineering, HR and operational 
management roles. Previously, he has served 
as a member of the Board at Severn Trent Plc 
and at Boots Group Plc. 

Other roles
•  Non-Executive Director, Chairman of the 
Remuneration Committee and member of 
the Audit and Nominations Committees of 
Diploma Plc

•  Director of Water Plus Limited – joint 

venture with United Utilities

9. Neil Morrison BSc (Hons), 
FCIPD 
Director of Human Resources

Membership:  E
Neil joined Severn Trent in August 2017 as 
Director of Human Resources. Neil started a 
career in HR management in 1996 and for the 
subsequent 12 years he worked in a variety of 
HR roles within FTSE100 companies, including 
Rentokil Initial and GUS (which latterly became 
Home Retail Group). Before joining Severn 
Trent, Neil worked at Penguin Random House 
taking responsibility for strategic people 
issues across their publishing and distribution 
offices in the UK, APAC, India and South Africa. 
He was one of the main leads in helping to 
steer and finalise the global merger between 
Random House and Penguin. 

10. Dr. James Jesic BEng (Hons), 
PhD, MIChemE, CEng 
Managing Director of Production 

Membership:  E
James is a chartered chemical engineer 
who joined Severn Trent on its graduate 
programme in 2003 and was appointed as 
Managing Director of Production in 2017. 
During his time with the business, James has 
had full accountability for the management 
of the operational multi-billion pound asset 
base, being responsible for producing and 
supplying drinking water and collecting and 
treating waste water for millions of customers 
across the Midlands. As part of that role, he 
has delivered industry-leading customer 
service performance, as well as driving sector-
leading environmental results. He has a PhD 
in Chemical Engineering from the University 
of Birmingham and attended Harvard 
Business School.

11. Dr. Bob Stear MEng (Hons), 
PhD, MCIWEM, CWEM, FIWater
Chief Engineer

Membership:  E
Bob was appointed Chief Engineer in 
November 2018 and is a chartered 
Environmental Engineer who joined Severn 
Trent in 1997 as a process technician. He has 
worked his way up through the Company 
via operational, engineering, strategic and 
innovation roles. In particular Bob played a 
key role in the transformation of the waste 
water business and successfully governed 
a £1.2bn capital programme. In 2013, Bob 
worked alongside the Government on the 
implementation of the 2014 Water Act. 
He has a PhD in waste water treatment.

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69

Governance

Governance
Board composition and roles

As at 31 March 2019, our Board 
comprised the Chairman, five 
Non-Executive Directors and two 
Executive Directors.

The details of their career background, 
relevant skills, Committee membership, 
tenure and external appointments can be 
found within their individual biographies 
on pages 66 to 67. Further detail on the 
role of the Chair and members of the 
Board can be found below.

The Chairman, Senior Independent 
Director and Non-Executive Directors 
are appointed for a three-year term, 

subject to annual re-election by 
shareholders following the annual 
Board effectiveness evaluation process. 
This term can be renewed by mutual 
agreement, up to a maximum total 
tenure of nine years. The current Letters 
of Appointment are available on the 
Severn Trent Plc website.

The composition and effectiveness of 
the Board is subject to regular review 
by the Nominations Committee which, 
in particular, considers the balance of 
skills, experience and independence of 
the Board, in accordance with the Board 

Diversity Policy. The Board Diversity 
Policy Statement is available on the 
Severn Trent Plc website.

Any new appointments to the Board 
result from a formal, rigorous and 
transparent procedure, responsibility for 
which is delegated to the Nominations 
Committee (although decisions on 
Appointments are a matter reserved to 
the Board). Further information on the 
work of the Nominations Committee can 
be found on pages 81 to 84.

Director

Chairman

Andrew Duff

CEO

Liv Garfield

CFO 

James Bowling

Responsibility

• Leads our unified Board and is responsible for its effectiveness.
• Sets agendas and ensures timely dissemination of information to the Board, to support sound decision 
making and allow for constructive discussion, challenge and debate, in consultation with CEO, CFO and 
Company Secretary.

• Responsible for scrutinising the performance of the Executive Committee and overseeing the annual Board 

effectiveness evaluation process.

• Facilitates contribution from all Directors and ensures that effective relationships exist between them.
• Ensures that the views of all stakeholders are understood and considered appropriately in Board discussion 

and decision-making.

• Represents Severn Trent externally to all stakeholders, including our employees, the Government and 

regulators, customers, suppliers and the communities we serve.

• Develops and implements the Group’s strategy, as approved by the Board.
• Sets the cultural tone of the organisation.
• Facilitates an effective link between the business and the Board to support effective communication.
• Responsible for overall delivery of commercial objectives of the Group.
• Promotes and conducts Group affairs with the highest standards of integrity, probity and corporate 

governance, in line with our strategic framework and values. The CEO’s review can be found on page 21.

• Manages the Group’s financial affairs. The CFO’s review can be found on page 48.
• Supports the CEO in the implementation and achievement of the Group’s strategic objectives.
• Oversees Severn Trent’s relationships with the investment community.
• Represents Severn Trent externally to all stakeholders, including our employees, the Government and 

regulators, customers, Pension Trustees for the Company’s defined benefit pension schemes, suppliers  
and the communities we serve.

SID 

Kevin Beeston

In addition to his responsibilities as a Non-Executive Director, Kevin also:
• Supports the Chairman in the delivery of his objectives.
• Acts as an alternative contact for shareholders should they have a concern that is unresolved by the Chairman, 

NEDs 

John Coghlan

Dominique Reiniche

Dame Angela Strank

Philip Remnant

Company Secretary

Bronagh Kennedy

CEO or CFO.

• Leads the appraisal of the Chairman’s performance with the Non-Executive Directors.
• Undertakes a key role in succession planning for the Board, together with the Board Committees, Chairman 

and Non-Executive Directors.

• Monitor the delivery of strategy by the Executive Committee within the risk and control framework set by 

the Board.

• Satisfy themselves that internal controls are robust and that the external Audit is undertaken properly.
• Engage with internal and external stakeholders and feedback insights to the Board, including in relation to 

employees and the culture of the Company.

• Constructively challenge and assist in the development of strategy.
• Have a key role in succession planning for the Board, together with the Board Committees, Chairman and SID.
• Serve on various Committees of the Board.
• Ensures sound information flows to the Board in order for the Board to function effectively and efficiently.
• Advises and keeps the Board updated on Listing and Transparency Rule requirements and on best-practice 

corporate governance developments.

• Facilitates a comprehensive induction for newly appointed Directors, tailored to their individual requirements.
• Ensures compliance with Board procedures and provides support to the Chairman.
• Co-ordinates the performance evaluation of the Board in conjunction with the Chairman.
• Provides advice and services to the Board.

70

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Board Leadership

Governance Framework

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Board of Directors 
Severn Trent Plc

Chief Executive

Informing

Reporting

Executive Committee (‘STEC’)

Disclosure Committee – 
Executive Sub Committee

Board Committees

Corporate  
Responsibility  
Committee

Treasury  
Committee

Nominations  
Committee

Remuneration  
Committee

Audit  
Committee

Read more 
Page 94

Read more 
Page 93

Read more 
Page 81

Read more 
Page 97

Read more 
Page 85

Our Board

The Board’s role is to ensure the 
long-term success of Severn Trent. 
Maintaining the highest standards of 
governance is integral to the effective 
delivery of our strategy and ensuring 
that the Board takes decisions that 
create sustainable long-term value for 
the mutual benefit of our shareholders, 
customers, employees and the 
communities we serve.

The operation of our Board is supported 
by the collective experience of the 
Directors and the diverse skills and 
experience they possess. This enables 
the Board to reach decisions in a 
focused and balanced way, supported by 
independent thought and constructive 
debate between the Directors. Trust and 
mutual respect are the cornerstones 
of relationships between our Directors, 
with a Board dynamic that supports 
open and honest conversations to ensure 
decisions are taken for the benefit of 
the Company in full consideration of the 
impact on all stakeholders. 

Responsibility to all of our stakeholders 
for the approval and delivery of the 
Group’s strategy and for creating and 
overseeing the framework to support 
its delivery sits with the Board. 
The requirements of the Board are 
clearly documented in the Severn Trent 
Plc Articles of Association, Schedule 
of Matters Reserved to the Board and 
Charter of Expectations. These are 
available on the Severn Trent website.

As outlined on page 70, there is a clear 
division of responsibilities between the 
roles of Chairman and CEO. To allow 
these responsibilities to be discharged 
effectively, the Chairman and CEO 
maintain regular dialogue outside the 
Boardroom, to ensure an effective flow 
of information.

The Non-Executive Directors have 
direct access to senior management 
at all times. Informal as well as formal 
contact with the wider business is 
encouraged to develop a deeper 
understanding of Severn Trent’s 
operations and requests for further 
information are welcomed. This broadens 
the Non-Executive Directors’ sources 
of information and enables them to 
consider the wider impact of any Board 
decisions on stakeholders more broadly.

Governance Framework

The Board is supported by the Severn 
Trent Governance Framework, which 
is set out above. The Governance 
Framework comprises the Board, 
STEC and their respective Committees. 

In line with the Code, the Board delegates 
certain roles and responsibilities to its 
various Committees. The Committees 
assist the Board by fulfilling their roles 
and responsibilities, focusing on their 
specific activities, reporting to the Board 
on decisions and actions taken, and 
making any necessary recommendations 
to the Board in line with their Terms 
of Reference. The Board regularly 
reviews the Terms of Reference of each 
Committee, which are available on the 
Severn Trent website. The Governance 
Framework is also subject to periodic 
review to ensure that it continues to 
remain fit for purpose.

Severn Trent Executive Committee

Responsibility for the development and 
implementation of the Group’s strategy 
and overall commercial objectives rests 
with the Chief Executive who is supported 
by STEC. More information on our STEC 
members can be found on pages 68 to 69.

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71

Governance

Governance
Leadership & Effectiveness

Main topics discussed by the Board during the year

Regular Updates

Financing Strategy

•  Reports from 

Committee Chairs

•  CEO Review

•  CFO Review

•  Operational 

performance reviews 
– separate reports for 
the Regulated Business 
and Business Services

•  Reports from the 
Employee Forum

•  Corporate governance 

developments and legal 
affairs reports

•  Commercial and 

•  Budget

•  Dividend approval

•  Draft results 

and associated 
presentations 
to analysts

•  Pension Schemes 

updates

•  Annual Report and 

Accounts for Severn 
Trent Plc and Severn 
Trent Water Limited

•  Annual Performance 

Report for Severn Trent 
Water Limited

Capital Delivery reports

•  Group financing

Governance and 
Stakeholders

•  Board Effectiveness 

evaluation

•  Preparations for the 
2018 UK Corporate 
Governance Code

•  AGM documentation 

approval and 
discussion of AGM 
voting results

•  Investor relations 

strategy and updates

•  Presentations from 

Ofwat, DWI, CCW, Chair 
of Customer Forum

Regulatory

•  PR19

•  Annual Report and 
Accounts/Annual 
Performance Report

•  Water Resources 
Management Plan

•  Scheme of Charges 

and New Connections 
Charging

•  Renationalisation

•  GDPR

•  Market Abuse 
Regulations

•  Modern Slavery Act

Strategy

Culture and Values

Risk Management

Environment

•  People Strategy

•  Company purpose and 

•  Cyber risk

•  Talent development and 
succession planning

•  Innovation update

•  Tax Strategy

•  Board Strategy day – 
further detail can be 
found on page 75.

•  Health, Safety and 

Wellbeing

•  Board diversity

culture

•  Training Academy 

development

•  Annual employee 

survey results – QUEST

•  Employee recruitment 

and retention

•  Review and approval of 
various Group policies 
to support Severn 
Trent’s culture of Doing 
the Right Thing

•  Whistleblowing updates

•  Regulatory updates

•  Enterprise Risk 

Management Reports 

•  Review of the Group 

Authorisation 
Arrangements

•  Brexit

•  Defence update

•  Review of Effectiveness 
of Risk Managements 
and Internal Controls

•  Environmental 

leadership

•  Supply Chain ESG 

engagement strategy

•  Climate change

•  Environmental and 

water quality updates

•  Review of environmental 
deep dives including 
Biodiversity, Energy 
Management and 
Carbon

72

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Stakeholder and Shareholder engagement

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We are proud to be the only utility working as a pathfinder company with the Purposeful Company Task Force. As part of our 
pathfinding role, the Board is committed to engaging effectively and working constructively with all of our stakeholders.

The Board recognises the importance of considering all stakeholders in its decision-making, as set out in section 172 of the 
Companies Act, and the positive impact this has in promoting the success of the Company as a whole. The table below sets out 
details of key stakeholder engagement undertaken by the Board during the year.

Shareholders/
Investors 

Board Engagement and Activities

• Board approval of the half year and full year results. Board attended results presentations.
• Board approval of the Annual Report and Accounts.
• Full Board attendance at the 2018 AGM.
• Investor meetings: Executive and Non-Executive Directors undertook investor engagements in the year.
• Investor feedback presented to the Board, through monthly reports and regular broker notes.
• Investor roadshows to Australia, US, Canada and Europe.
• Investor Relations strategy agreed by the Board.
• Chairman attended the Capital Markets Day. Read more on page 74.

Customers

• Customer-shareholders had the opportunity to meet the Board at our AGM and ask questions.
• Customer Delivery Performance Report tabled at every Board meeting.
• Extensive customer research considered regularly by the Board in relation to the PR19 plan and submission.
• Board attended some of our PR19 customer research sessions.

Communities

• Employees who live and work in our communities meet the Board at the Employee Forum, AGM and site/

operational visits.

• Corporate Responsibility reports regularly discussed at Board meetings, including an update on community activities.
• Board received updates on the Group’s volunteering programme during the year. 
• Board consideration of the community dividend, developed to fund projects in our community.
• Immersive Board session on the ‘Wonderful Water Tour’ – our new innovative educational tour to inspire and educate 

children in our communities.

• Volunteering update considered by the Board.
• Board site visit to Lake Vyrnwy Reservoir and Visitor Experience Site.

Employees

• Employee-shareholders had the opportunity to meet the Board at our AGM and ask questions.
• CEO Employee roadshows and senior leader events.
• Board attended a Company Purpose and Culture session with employee representation and discussion 

of the QUEST survey results.

• Board meetings held at a variety of sites, including operational sites. Directors met a number of employees 

at these events.

• Board site visits outside of the Board meeting calendar, where Directors met employees and discussed matters 

with them.

• Chairman, Non-Executive Director and Executive Director attendance at the Employee Forum, including an opportunity 
to meet employees across the Group. Individual Directors provide feedback to the Board following Forum attendance.

• Internal blogs by Executive Directors.
• Regular senior leader engagement with Executive Directors.
• Talent development considered by the Board.
• Dedicated People Strategy discussion at Board Strategy day.

Regulators/
Government 

• Renationalisation reports considered by the Board.
• Regulatory matters regularly considered at Board meetings, including PR19, Water Resources Management Plan 

and Scheme of Wholesale Charges.

• Regulatory stakeholder attendance at Board meetings during the year.
• Chairman met with Jonson Cox, Ofwat.
• Engagement with DWI lead inspector, EA, CCW and the Pension Trustees for the Company’s defined benefit 

pension schemes.

• Regulatory consultation updates provided to the Board, including Severn Trent’s proposed response.

Suppliers/
Contractors

• Commercial Performance Report tabled at every Board meeting, including an update on relationships with suppliers 

and associated performance.

• Chairman and Executive Director attendance at the Employee Forum, including attendance by suppliers.

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73

Governance

Stakeholder and Shareholder engagement
continued

Institutional shareholders 
and analysts

The Board recognises the importance 
of representing and promoting the 
interests of its shareholders and other 
stakeholders. Various mechanisms have 
been put in place to ensure the Board 
remains in touch, with key activities set 
out below:

•  monthly update reports on the key 
shareholder engagement activities 
undertaken by the Executive 
Committee and the Investor 
Relations Team;

•  monthly report of our shareholder 
register, outlining the significant 
buyers and sellers of Severn Trent Plc 
shares; and

•  regular summaries of sector 

research notes, allowing the Board 
to understand the key opinions being 
communicated to investors by sell-
side analysts.

The Chief Executive and Chief Financial 
Officer regularly meet shareholders 
during the year, often with other 
members of the Executive Committee. 
The Chairman and Senior Independent 
Director also offer to meet with our 
largest shareholders without the 
Executive Directors once every year and 
are available to meet with investors at 
any other time upon request. 

In line with the UK Corporate Governance 
Code, we recognise that the Board has 
overall responsibility for ensuring that a 
satisfactory dialogue with shareholders 
takes place. The Chairman, Chief 
Executive and the Chief Financial Officer 
report shareholder views on Severn 
Trent Plc to the Board at every meeting.

An Investor Relations strategy was 
agreed by the Board during the 
year. This sets out our approach to 
identification of, and engagement with, 
the Company’s shareholders, sell-side 
analysts and debt investors.

Investor engagement

2018/19 engagement

The Board has an active Shareholder 
Engagement strategy, the main elements 
of which are set out below.

Presentations are made to shareholders 
and city analysts following the release 
of the half year and full year results. 
In this key year of our regulatory cycle, 
additional presentations were made 
following the submission of our business 
plans for 2020-25, and Ofwat’s initial 
assessment of our plans. This year 
we held a Capital Markets Day, which 
focused on the key areas of the Severn 
Trent Water plan.

This has been a pivotal year for investor 
engagement, with the submission 
of the Company’s business plans in 
September 2018, and Ofwat’s Initial 
Assessment of the Plans in January 
2019. These two events have been the 
focus of investor interaction during the 
year. Investors have largely focused on 
our ability to perform against the three 
levers of regulatory outperformance – 
ODIs, Totex and financing – with enquiries 
centred on our AMP6 performance 
against these levers, and how this might 
translate into our AMP7 performance. 

Investors have also been keen to 
understand how the business is 
preparing for AMP7, and what factors 
will drive long-term growth for our 
regulated business. In our non-regulated 
business, investors have focused on the 
acquisition of Agrivert in November 2018, 
and the impact of this on our energy self-
generation targets.

At a macroeconomic level, Brexit and 
renationalisation have been key matters 
of focus. On Brexit, emphasis has been 
on the Company’s preparedness for a 
range of outcomes. More can be found 
on page 61. On renationalisation the 
focus has centred on how the debate 
has evolved over the last 12 months, 
and whether the sentiment amongst 
politicians and the general public 
has changed.

Looking ahead to 2019/20

We have an established structured 
programme for investor engagement, 
incorporating roadshows to many of the 
key locations where our shareholders 
are located, including the UK, North 
America and Australia. We have also 
confirmed attendance at a number of 
industry conferences. 

We expect AMP7 readiness, and our 
ability to perform against the three 
regulatory levers, to be the key themes 
for investors throughout 2019/20. We also 
anticipate investors to be focused on the 
Group’s dividend policy for 2020 onwards, 
which will be announced following the 
publication of the Final Determination 
for both Severn Trent Water and Hafren 
Dyfrdwy in December 2019. Dialogue with 
our shareholders on macroeconomic 
risks is continually maintained.

Primary investor events 

May 2018
June 2018

June 2018
June 2018

June 2018
July 2018
July 2018
August 2018

August 2018

September 2018

London Roadshow
Europe Roadshow

US Roadshow
RBS Reverse 
Roadshow
Scott Harris Roadshow
Australia Roadshow
Scott Harris Roadshow
Citi UK Utilities 
Reverse Roadshow
Credit Suisse Reverse 
Roadshow
Morgan Stanley 
Conference

September 2018

September 2018
October 2018
November 2018
November 2018
November 2018
January 2019

February 2019
February 2019
February 2019
March 2019

Bernstein Strategic 
Decisions Conference
Capital Markets Day
Scott Harris Roadshow
London Roadshow
Edinburgh Roadshow
Switzerland Roadshow
Citi European Utilities 
and Infrastructure 
Conference 2019
London Roadshow 
US/Canada Roadshow
Australia Roadshow
Scott Harris Roadshow

Investors attended our Capital Markets Day 
in September 2018.

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The Board will also consider the Group’s 
carbon and energy strategies and sector 
legitimacy, with discussion on key 
priority areas.

Our Company purpose and culture 

The Board is responsible for establishing 
Severn Trent’s purpose, vision and 
strategy, and satisfying itself that its 
culture is aligned. Our purpose – to 
serve our communities and build a 
lasting water legacy – reflects ‘why’ we 
do what we do. Our strategy provides 
us with ‘what’ we do. But the ‘how’ we 
deliver our purpose and strategy is what 
differentiates us and sets us apart and 
that is driven by our culture, values 
and behaviours. 

To support the creation of long-term 
value for the mutual benefit of our 
shareholders, employees, customers 
and communities, we recognise the 
importance of building and promoting 
a culture of integrity and openness, 
where inclusion and diversity is 
valued. Assessment of companies’ 
organisational culture can sometimes 
be hard to interpret and, as such, we’re 
working with other companies to develop 
a new cultural index. This will allow 
stakeholders to make comparisons 
against reliable data points, with clear 
external benchmarks and give greater 
visibility on companies’ progress. 
The initial measures we are considering 
are set out in the table below.

At the heart of Severn Trent’s culture is 
a closely held set of values – Doing the 
Right Thing. These values embody the 
principles by which the Group operate, 
and provide a consistent framework for 
responsible business practices.

These policies codify how to identify 
and deal with suspected wrongdoing, 
fraud or malpractice; how to ensure 
that the highest standards of safety are 
maintained; and how to apply good ethics 
and sound judgment.

During the year, the Board has focused 
on deepening its understanding of the 
Group’s culture even further, through a 
dedicated company purpose and culture 
session in January 2019. 

The session was centred on the results 
of the all employee survey ‘QUEST’ 
and other relevant data. The Board 
considered the positive and more 
challenging aspects revealed by the 
survey and discussed the Company’s 
approach to addressing areas of 
employee focus, such as health and 
safety and gender neutral facilities at 
operational sites.

The Board routinely interacts with 
employees as part of their site visit 
programme. Details of site visits held 
during the year can be found on page 80. 
Direct interactions with employees, 
specifically in relation to culture, allows 
the Board to understand first-hand the 
key issues identified by our workforce, 
and provides an opportunity to feedback 
specific insights to them.

The findings from the culture session 
are being used to inform future areas 
of focus for the Board moving forward. 
As part of this activity the Board satisfied 
itself that the Group’s policies, practices 
and behaviour throughout the business 
are wholly aligned with Severn Trent’s 
purpose, vision and strategy.

Leadership and Effectiveness
The Board in action

The Board in action

The Board sets the strategy, oversees 
its delivery and maintains the highest 
standards of governance which are 
integral to its delivery. The Board also 
ensures that, in making its decisions, 
these create sustainable, long-
term value for the mutual benefit of 
stakeholders. In order for the Group 
to manage risk effectively, the Board 
monitors financial performance 
and reporting and also ensures that 
appropriate and effective succession 
planning arrangements and 
remuneration policies are in place. 

Page 72 details the main topics 
discussed by the Board during the year. 

Board Strategy Days

In addition to formal meetings at 
which strategic matters are regularly 
considered, in June 2018 the Board 
held a dedicated strategy meeting 
with the Executive Committee to focus 
on PR19. This has been a matter of 
significant focus for the Board during 
the year. The day focused on the Group’s 
People Strategy, including culture, 
talent acquisition, talent development, 
talent management and organisational 
performance. The Strategy Day also 
covered the potential for artificial 
intelligence, data analytics and robotic 
process automation to improve 
efficiency and performance across the 
business – driving quality improvements 
and minimising the need for manual 
intervention. The Board was immersed 
in Strategy Day topics through use of real 
examples and simulation to demonstrate 
current and planned interventions. 
For 2019, a portion of the strategy 
meeting will focus on AMP7 delivery 
plans, following Severn Trent Water’s 
plan for the five years from 2020 being 
fast-tracked by Ofwat. 

Cultural Index

Topic

Engagement

Fairness

Wellbeing

Inclusion

Skills

Measures

Benchmark

• Glassdoor Rating
• Engagement score
• Gender Pay Gap
• CEO Pay Ratio
• Ethnicity Pay Ratios
• Days lost to mental health issues
• Employee turnover
• Gender representation at senior levels
• Social Mobility
• Ethnic Diversity
• Training Days
• Levy Spend

• Glassdoor
• Versus UK Average
• Median Versus UK Average (ONS)
• Versus UK Average
• TBC when Government standard disclosed
• Mind – Workplace Wellbeing Index
• CIPD
• Hampton-Alexander Ranking
• Social Mobility Index
• BITC Diversity Index
• CIPD
• UK Government

Severn Trent Plc  Annual Report and Accounts 2019

75

Governance

Leadership and Effectiveness
Reinforcing our culture

Severn Trent’s values support Doing the Right Thing and drives delivery of the Group’s strategy

We put our 
customers 
first

We are 
passionate 
about 
what we do

We act with 
integrity

We protect our 
environment

We are inspired 
to create an 
awesome 
company

Educating our people, supporting and guiding them to demonstrate  
positive behaviours in all they do

Doing the Right Thing has 
supporting policies that apply 
to everyone who works for 
Severn Trent. 

These policies are the 
strategic link between our 
vision and how we manage 
our day-to-day business, 
and are underpinned by 
specific company standards 
and procedures.

Read more 
Page 95

To support understanding of 
our policies and standards, 
there is programme of 
targeted training, including 
e-learning modules and 
practical training sessions.

Review mechanisms to further support and assess our culture

Our workforce can raise 
concerns at work through 
their line manager, senior 
management and through our 
confidential and independent 
whistleblowing helpline, 
‘Safecall’. All investigations 
are carried out independently 
with findings being reported 
directly to the Audit and 
Corporate Responsibility 
Committees. The Audit 
Committee monitors and 
reviews the effectiveness of 
the Group’s whistleblowing 
arrangements annually 
and provides feedback to 
the Board. 

Reports from the respective 
Chairs are provided to the 
Board at the outset of every 
meeting, with any serious 
allegations being directly 
reported to the Board.

Our annual employee 
engagement survey, ‘QUEST’, 
provides data in a clear 
and comprehensive form, 
identifying what’s going well 
and where we can improve 
across the Group. QUEST is 
conducted by an independent 
research company to ensure 
the results are anonymous 
and the results are reported to 
the Board.

Dedicated culture discussions 
are included at our Employee 
Forum, hosted by the 
Company and attended by the 
Chairman, Non-Executive 
Directors and Executive 
Directors. This regular Forum 
is attended by numerous 
employee representatives, 
Unions and other stakeholders 
to enable the views 
throughout the organisation 
to be considered at Board 
level. Individual Directors 
provide feedback at the 
Board meetings following 
Forum attendance.

Feedback to the Board to deepen its understanding of the Group’s culture

Our established reporting mechanisms for company purpose and culture are essential tools in the 
Board’s oversight of cultural matters. All feedback received deepens the Board’s understanding 
of the Group’s culture and Board feedback is used to inform future areas of focus and ensure that 
local plans are consistent with feedback received.

76

Severn Trent Plc  Annual Report and Accounts 2019

Leadership and Effectiveness
Board evaluation

The effectiveness of the Board 
is reviewed at least annually, 
and conducted according to the 
guidance set out in the Code and FRC 
Guidance on Board Effectiveness. 
An externally facilitated evaluation 
was last conducted by Manchester 
Square Partners in 2017/18, with the 
next externally facilitated session 
scheduled for 2021.

The 2018/19 evaluation was internally 
conducted by the Chairman with support 
from the Company Secretary through a 
series of one-to-one meetings in January 
and February 2019. Separate meetings 
were held to consider the effectiveness of 
the Chief Executive, led by the Chairman, 
and of the Chairman, led by the Senior 
Independent Director.

Following completion of the evaluation 
process, the Board considered the 
report’s findings and agreed specific 
actions. It was also agreed that six-
monthly reviews on progress against 
the report’s recommendations would 
be tabled for Board discussion.

>

Strategic report
Governance
Group financial statements
Company financial statements
Other information

Evaluation Process 

Step 1. 2018/19 Process planning
The Company Secretary undertook a detailed review of the Board Effectiveness 
evaluation process and made revisions to incorporate recommendations 
and areas of focus highlighted in the 2018 Code and FRC Guidance on 
Board Effectiveness.

A process for comprehensive one-to-one meetings was developed for the 
Board and its Committees, with interview questions structured on the basis of 
feedback from the 2017/18 evaluation, including areas for improvement and any 
additional observations.

Step 2. One-to-one meetings
Board and Committee members participated in comprehensive one-to-one 
meetings with the Company Secretary, with appropriate time provided to allow 
detailed discussion to take place.

Step 3. Evaluation and reporting
The Company Secretary compiled the individual responses, including analysis 
of themes and proposed actions. A detailed report, setting out the findings of 
the evaluation was provided to the Chairman for consideration. The Company 
Secretary and Chairman met to discuss the findings, with the resulting report 
being tabled to the Nominations Committee and Board in March 2019. 

Step 4. Agree actions and monitor progress
The findings of the evaluation exercise were fully considered when making 
recommendations in respect of the re-election of individual Directors and 
included an assessment of their independence, time commitment and 
individual performance.

4
Agree actions
and monitor
progress

1
2018/19
Process
planning

Evaluation
process

3

Evaluation and
reporting

2
One-to-one
meetings

Severn Trent Plc  Annual Report and Accounts 2019

77

Governance

Leadership and Effectiveness continued
Board evaluation

Evaluation Findings

The evaluation concluded that excellent 
progress had been made in respect of 
areas for further focus identified in the 
2017/18 review as detailed below.

The key theme highlighted in the 2018/19 
evaluation was positive Board discussion 
dynamics. It was noted that all Directors 
fostered a culture of open, constructive 
debate, undertaken by a respectful 
and cohesive, and appropriately 
challenging Board. 

The evaluation also concluded that 
the Board, its Committee Chairs and 
Committees were effective and that 
all Directors were considered to have 
demonstrated considerable commitment 
and time to their roles, well in excess 
of that required by the Charter of 
Expectations notwithstanding any 
other positions held by them outside 
of Severn Trent. 

Minor areas for further development 
of the Board’s effectiveness were as 
detailed below.

As part of the evaluation, full 
consideration was given to the number 
of external positions held by the Non-
Executive Directors. Directors’ other 
appointments were reviewed, including 
the time commitment required for 
each. As a result of this review, the 
Nominations Committee did not identify 
any instances of overboarding and 
confirms that all individual Directors 
have sufficient time to commit to their 
appointment as a Director of Severn 
Trent Plc. The full list of external 
appointments held by our Directors can 
be found on pages 66 to 67. All of our 
Non-Executive Directors are considered 
to be independent.

Evaluation findings

Evaluation Action 2017/18

Progress 2018/19

Balance of Debate – continue to 
maintain focus on strategic, operational 
and reputational priorities as well 
as regulatory matters.

Talent Management and Succession 
Planning – opportunity to apply more 
structure to succession planning and 
talent development discussions at the 
Nominations Committee and the Board.

Board Composition – opportunity to 
increase the ethnic diversity of the 
Board in line with the recommendations 
of the Parker Review and to appoint 
an additional Director with Treasury/ 
Engineering experience.
Financing – opportunity to spend more 
time on this topic during NED induction 
given its complexity.

Culture – develop a structured plan to 
enable the views, ideas and constructive 
challenge throughout the organisation 
to be considered at Board level.

Separate, dedicated PR19 meetings were scheduled outside the normal Board and 
Committee timetable, to reduce the pressure on the Board agenda and maintain focus 
on strategic, operational and reputational priorities.

During the 2018/19 evaluation, the Board noted that PR19 approval and submission had been 
particularly well managed and that the use of additional Board Committee meetings and 
briefing papers had ensured that this topic had not distracted the Board from considering 
other strategic issues and operational performance oversight.
Talent and succession planning have been added as separate standing Nominations 
Committee agenda items with a forward Board programme for talent and succession 
planning also being developed. 

Existing talent and succession planning elements of the Board induction programme were 
updated to give new Non-Executive Directors better oversight of the Group’s processes.
Succession planning was considered by the Nominations Committee, and Board, during the 
year. This included consideration of the Board’s Diversity Policy and its aims to increase 
the ethnic diversity of the Board in line with the recommendations of the Parker Review.

The Board also considered Board succession planning in respect of Directors with more 
Treasury and Engineering experience.

Relevant sections of the Board induction materials have been reviewed during the year.

The Board induction programme now includes two additional face-to-face sessions with the 
finance team to provide the opportunity to clarify and deepen Director knowledge.
Company purpose and culture continues to be considered by the Board as a separate Board 
agenda item. Additional detail can be found on page 75.

The Chairman and Non-Executive Directors will continue to attend our Employee Forum. 
This regular Forum is attended by numerous employee representatives, Unions and other 
stakeholders to enable the views throughout the organisation to be considered at Board level. 
Individual Directors provide feedback at the Board meetings following Forum attendance.

Minor areas for further development of the Board’s effectiveness

Evaluation Action 2018/19

Succession Planning

Balance of Debate

Board Composition 

Remit of Board Committees

Opportunity to apply more focus to succession planning, in full consideration of Director 
tenure. Read more on succession planning activity following year end on page 84.
The Board noted the excellent chairing of Board discussions despite challenging agendas 
during the year. Opportunity to allocate additional time on the Board agenda to engage 
personally with presenters and discuss matters more informally.
Opportunity to consider broader diversity and inclusion in terms of the Board’s composition. 

Opportunity to review the duties within the respective Committee Terms of Reference 
and ensure that Committee meetings have sufficient time allocated to them.

78

Severn Trent Plc  Annual Report and Accounts 2019

Leadership and Effectiveness
Effectiveness

Board Development 
and Knowledge

Training and Continuing 
Professional Development (‘CPD’)
As well as Board agenda items, training 
and CPD sessions in relation to specific 
topics of interest were presented to the 
Board during the year, as follows:

•  Severn Trent Academy;

•  Leakage Innovation;

•  Birmingham Resilience;

•  Customer Bills;

•  Wonderful Water Tour (our Educational 

Buses). Read more on page 35;

•  Impact of Renationalisation;

•  Robotics and Artificial Intelligence;

•  Company Purpose and Culture; and 

•  Capital Spend.

The aim of the training sessions is to 
continually refresh and expand the 
Board’s knowledge and skills. In doing 
so, the Directors can contribute to 
discussions on technical and regulatory 
matters more effectively. The sessions 
also serve as an opportunity for the 
Board to discuss strategy and risks 
with management below Executive 
Committee level and gain further 
direct insight into our businesses and 
management capability.

>

Strategic report
Governance
Group financial statements
Company financial statements
Other information

Our Regulators
To deepen Board level understanding of 
our Regulators, our Chairman and Non-
Executive Directors formally met with 
our Regulator, Ofwat, five times during 
the year.

Induction programme
We have an established induction 
programme in place which can be 
tailored to meet the requirements of 
individual Directors and includes the 
following elements/details:

Informal Board interactions
The Board regularly meets more 
informally, in the form of Board dinners, 
outside of the scheduled Board meeting 
calendar. These sessions are convened 
to build and maintain successful 
relationships and promote a culture 
of openness in Board discussions. 
Senior Management and external 
stakeholders (including Ofwat and the 
Water Forum) are invited to attend 
these sessions.

Directors’ resources
An online resource library and CPD 
repository is available for use by the 
Directors, which is continually reviewed 
and updated. The library includes 
a Corporate Governance Manual, a 
Results Centre and Investor Relations 
section and briefings on Board training 
session topics. It also contains a further 
reading section which covers updates 
and guidance on changes to legislation 
and corporate governance best practice. 
The Directors also have access to 
professional development provided 
by external bodies and our advisers. 
CPD requirements were considered 
through individual performance review 
meetings between the Chairman and 
each Director, as part of the internally 
facilitated Board Effectiveness review 
in 2018/19.

•  Ofwat pre-appointment process;

•  Our business and how we are 

regulated, including performance;

•  Our Non-Regulated Business, 

including performance;

•  Strategy;

•  Key operations and processes 

including an immersive, practical 
journey through the water and 
waste cycles;

•  Key stakeholder relationships;

•  Customer delivery;

•  Capital delivery and commercial;

•  How the business is financed and 
financial performance including 
analyst and investor opinion;

•  Our people and how we work, including 
health, safety and wellbeing, talent 
and succession, Trade Unions and an 
overview of our Remuneration Policy;

•  Risk and audit, including the Group risk 

profile and our approach to risk;

•  Face-to-face meetings with key 

senior colleagues;

•  Directors’ duties; and 

•  Governance matters and 

Group policies.

We continually enhance the Board’s 
induction process, in full consideration 
of feedback from new appointees and the 
Board Effectiveness evaluation.

Severn Trent Plc  Annual Report and Accounts 2019

79

The Board immersed themselves in our 
Wonderful Water Tour – our innovative 
educational roadshow, inspiring the next 
generation.

Governance

Leadership and Effectiveness continued
Effectiveness

Operational and Site Visits
The Board, and individual Directors, undertook three key site visits during the year, to deepen their understanding of the Group’s 
operations and further inform the Board’s decision-making in creating sustainable long-term value for the mutual benefit 
of stakeholders.

Site

Objectives

Minworth – Thermal 
Hydrolysis Plant 
(‘THP’)

• Practical demonstration of Health and Safety considerations 

on complex operational sites

• Employee expertise
• Overview and demonstration of the sludge treatment process 

Lake Vyrnwy 
Reservoir and 
Visitor Site

and operations

• Overview of THP process and its importance to the Group, 

including implementation of technological advances

• Process optimisation across the Minworth site
• Site sampling and performance record
• Environmental 
• Practical demonstration of Health and Safety considerations on 

publicly accessible sites

• Tour and briefing on educational programmes delivered at the site
• Tour of conservation programmes, including the RSPB Organic Farm 

and SSSI site

• Opportunity to interact with employees
• Overview of Lake Vyrnwy’s infrastructure
• Catchment Management activities
• Biodiversity activities

Agrivert

• Practical demonstration of health and safety considerations on 

complex operational sites

• Employee expertise and opportunity to interact with employees
• Overview and demonstration of the anaerobic digestion process 

and operations, including implementation of technological advances

• Process optimisation across the Agrivert site
• Environmental 

Key Board Considerations

• Health and safety
• Employee stakeholders and 

People Strategy

• Operational knowledge
• Technology
• Environment

• Customer and community experience
• Environment
• Health and safety
• Employee stakeholders and 

People Strategy

• Operational knowledge
• Infrastructure
• Environment
• Biodiversity
• Health and safety
• Employee stakeholders and 

People Strategy

• Operational knowledge
• Technology
• Environment

The Board spent time observing anaerobic 
digestion processes at our Agrivert site and 
were hugely impressed by the engineering 
capability and expertise of our people. 

80

Severn Trent Plc  Annual Report and Accounts 2019

Nominations Committee report
Leadership & Effectiveness

>

Strategic report
Governance
Group financial statements
Company financial statements
Other information

Dear Shareholder

I am pleased to introduce this report 
which details the role of the Committee 
and the important work it has 
undertaken during the year. The pages 
that follow provide additional detail 
on the activities and discussions of 
the Committee and share the matters 
considered by the Committee and steps 
taken to address any actions.

The Committee plays a key role in 
supporting the Board within the 
Governance Framework in reviewing 
the composition of the Board and its 
Committees. This includes assessing 
whether the balance of skills, experience, 
knowledge and independence on the 
Board is appropriate to enable it to 
operate effectively. The Committee also 
assisted the Board in its consideration 
of conflicts of interest and independence 
issues. No conflicts of interest or 
independence issues were identified as 
a result of this activity.

Throughout the year, increased focus 
continued to be given to the Group’s 
succession, contingency planning and 
diversity needs. Discussion centred 
on the importance of developing, 
and maintaining, a diverse range of 
perspectives, skills, experiences and 
expertise, essential to ensuring our long-
term viability and commercial success. 
More information on our diversity 
initiatives can be found in the Strategic 
report on page 44. 

The Committee held four meetings 
during the year and has met twice since 
the end of the financial year. I would like 
to thank the members of the Committee 
for the open discussions that take place 
at our meetings and the importance they 
all attach to its work. 

During the year, the Committee has 
spent a significant proportion of its 
time overseeing the evaluation of the 
Board, its Committees and Directors. 
We also spent time considering the 
development of our talent pipeline 
for Directors and high performing 
individuals below Board level, with a 
focus on the need for diversity. As part of 
the Board Effectiveness evaluation, the 
Committee evaluated the structure, size, 
composition and succession needs of the 
Board. Additional detail can be found on 
page 77.

As mentioned in my Chairman’s 
statement on page 16, I believe this 
is the right moment to step down 
and allow a new Chair to lead the 
Board into the next phase for Severn 
Trent. The Committee, led by Senior 
Independent Director Kevin Beeston, is 
overseeing the process ahead of making 
a formal recommendation to the Board. 
The Committee is in the initial stages of 
succession planning and it is planned 
to formally announce my successor in 
due course. In line with the provisions of 
our Board Diversity Policy, any executive 
search firms involved will be signed up to 
the voluntary code of conduct on gender 
and BAME diversity and best practice. 
Kevin Beeston will continue to chair 
all meetings of the Committee when it 
meets to discuss this matter.

Andrew Duff
Chairman of the 
Nominations Committee

Documents available at severntrent.com

Nominations Committee Terms 
of Reference
Board Diversity Policy Statement
Group Conflicts of Interest Policy

Chairman’s 
message

Andrew Duff
Chairman of the 
Nominations Committee

Attendance table

Committee 
Member
Andrew Duff 
(Chairman)1
John Coghlan2
Dominique 
Reiniche2
Kevin Beeston2
Philip Remnant2
Angela Strank2

Meetings 
attended
4

Max  
possible
4

4
4

4
4
4

4
4

4
4
4

The members of the Committee in 
2018/19 were the Non-Executive 
Directors of the Board. Only members of 
the Committee have the right to attend 
Committee meetings. Other individuals 
such as the Chief Executive, the 
Director of Human Resources, senior 
management and external advisers may 
be invited to attend meetings as and 
when appropriate.

The Committee’s Terms of Reference 
were updated in March 2019.

1.  Independent on appointment.

2.  Independent Non-Executive Director.

Severn Trent Plc  Annual Report and Accounts 2019

81

Governance

Nominations Committee report continued
Leadership & Effectiveness

Key areas of Nominations Committee focus in 2018/19

A summary of the matters considered at each meeting is set out below:

July 2018 

• Preparations for the 2018 UK Corporate Governance Code
November 2018

• STEC Succession Planning
January 2019

• NED Tenure Review and Succession Planning
• Workforce Engagement, including individual Director commitments
March 2019

• Board Effectiveness Report 2018/19
• Continuing Office of Directors 
• Board Composition and Independence
• Conflicts of Interest: Annual Review
• Diversity and Inclusion Update 
April 2019

• Board Succession Planning
May 2019

• Board Succession Planning 
• Talent Development and STEC Succession Planning 
• Nominations Committee Report within the Annual Report and Accounts

Diversity 

As highlighted earlier in the report, the 
Board and Nominations Committee 
continue to drive the agenda of diversity 
across the Group and are proud of the 
progress made, especially in respect 
of female representation on the Board 
and Executive Committee (now at 37.5% 
and 36% respectively). A breakdown by 
gender of the number of persons who 
were Directors of the Company, senior 
managers and other employees as at 
31 March 2019 is set out below.

The Board remains focused on promoting 
broader diversity, and creating an inclusive 
culture in line with the recommendations 
of the Parker and McGregor-Smith 
reviews. A diverse organisation benefits 
from differences in skills, regional and 
industry experience, background, race, 
gender, sexual orientation, religion, belief 
and age, as well as culture and personality. 

The Board Diversity Policy (the ‘Policy’) 
was reviewed by the Committee in 
January 2019, with recommended 
updates approved by the Board. As part 
of Board discussions, recognition was 
given to the importance and benefits 

of greater diversity, including gender 
diversity, social and ethnic background 
and cognitive and personal strengths 
throughout the organisation, including 
on the Board itself. Although no targets 
have been set at present, the benefits 
that diversity brings to the Board are 
wholly recognised by the Committee and 
is evidenced through the commitments 
made in the Policy.

The objectives of the Policy, and an 
update against each of them, are 
set out on page 83. A copy of the 
Policy Statement is available on the 
Severn Trent Plc website.

Gender diversity at 31 March 2019

Severn Trent Board diversity figures as at 31 March 2019

Strategic Leader and Director

Group

1 

1 

Director gender split

Non-Executive tenure

1 

1 

3

2 

1. 
2. 

Male
Female

60.00%
40.00%

Apprentices

1 

2 

2 

2 

1. 
2. 

Male
Female

70.50%
29.50%

Graduates
1 

1. 
2. 

Male
Female

62.50%
37.50%

2 

2
3
1

1. 
2. 
3. 

1-3 years
4-6 years
6+ years

2 

1. 
2. 

Male
Female

86.57%
13.43%

1. 
2. 

Male
Female

60.76%
39.24%

82

Severn Trent Plc  Annual Report and Accounts 2019

>

Strategic report
Governance
Group financial statements
Company financial statements
Other information

Progress against objectives
At its March meeting, the Committee formally 
reviewed the composition of the Board and the 
performance, contribution and commitment 
of individual Directors in the context of the 
Board Effectiveness evaluation. No concerns 
were raised in relation to the composition of 
the Board.

Regular updates in respect of succession 
planning fully consider the Board’s 
Diversity Policy and its aims to increase 
the ethnic diversity of the Board in line with 
the recommendations of the Parker and 
McGregor-Smith Reviews.

The Board also considered Board succession 
planning in respect of Directors with specific 
experience in Treasury and Engineering.

No Board appointments were made during 
the year, however all recommendations in 
respect of future Board appointments will be 
conducted in full consideration of the Policy, 
2018 Code and additional relevant guidance.

No Board appointments were made during 
the year, however all recommendations in 
respect of future Board appointments will be 
conducted in full consideration of the Policy, 
2018 Code and additional relevant guidance.

Board Diversity Policy – Objectives and Progress

Policy Objectives

Implementation 

Ensure the Board comprises an 
appropriate balance of skills, experience 
and knowledge required to effectively 
oversee and support the management of 
the Company.

Annual review of the Board’s composition 
by the Nominations Committee each year 
with particular consideration being given 
to the balance of skills, experience and 
independence of the Board.

Board Effectiveness evaluation specifically 
considers the composition of the Board 
and the contribution, commitment and 
independence of individual Directors.

The Board and Nominations Committee 
recognise the importance and benefits of 
greater diversity including gender diversity, 
social and ethnic background and cognitive 
and personal strengths, throughout the 
organisation, including on the Board itself.

On instruction of an executive search 
firm, the specification will ensure that 
candidates with no listed company Board 
experience are fully considered.

The Board and Nominations Committee 
recognise the importance and benefits of 
greater diversity including gender diversity, 
social and ethnic background and cognitive 
and personal strengths, throughout the 
organisation, including on the Board itself.

The Company only engages with executive 
search firms who have signed up to the 
voluntary code of conduct on gender and 
BAME diversity and best practice. 

Ensure consideration is given to 
candidates for Non-Executive Director 
Board appointments from a wide pool, 
including those with no listed company 
Board level experience.

Ensure Board appointment ‘long lists’ 
include diverse candidates, including 
diversity of social and ethnic backgrounds 
and cognitive and personal strengths.

Ensure the Board and Nominations 
Committee only engage executive search 
firms who have signed up to the voluntary 
Code of Conduct on gender diversity and 
best practice.

Ensure focus is given to the development 
of a pipeline of diverse high calibre 
candidates for Board level roles.

The Company only engages with executive 
search firms who have signed up to the 
voluntary code of conduct on gender and 
BAME diversity and best practice.

We continue only to engage with executive 
search firms who have signed up to the 
voluntary code of conduct on gender and 
BAME diversity and best practice.

Regular Board and Nominations 
Committee consideration of the importance 
and benefits of greater diversity including 
gender diversity, social and ethnic 
background and cognitive and personal 
strengths. This includes representation of 
these cohorts in the Group’s talent pipeline 
and on the Board itself.

At its March meeting, the Nominations 
Committee considered Diversity and Inclusion 
within the Group. The Board committed to 
building on existing graduate, apprentice 
and leadership programmes to embed 
inclusivity in our succession planning and 
talent development work. This included 
discussion on strengthening our talent 
pipeline, with an enhanced focus on ensuring 
appropriate representation from minority 
ethnic candidates, as well as other relevant 
diverse cohorts.

This was also an area of specific focus within 
the Board Succession Planning discussions 
that took place during the year.

Severn Trent Plc  Annual Report and Accounts 2019

83

Governance

Nominations Committee report continued
Leadership & Effectiveness

Talent development

We recognise the importance of 
developing our people and, as such, 
talent management remains a key topic 
of discussion. The Group’s five year talent 
plan focuses on building technical and 
leadership capability, and creating talent 
pipelines for the future.

We have a total of 78 graduates in 
training, with 43 places offered in 
2018. We currently have five entry 
programmes for graduates – Business 
Leadership, Finance, IS, Engineering and 
Project Management. Our placement 
programme for undergraduates offers 
a range of summer and 12 month 
placements across Engineering, Finance 
and the Visitor Experience teams. 
We filled 23 roles in 2018 with a new 
opportunity in the Quantity Surveying 
team being offered in 2019. 

We currently have 133 apprentices in 
training. In 2018, we launched three new 
apprenticeship programmes in HR, Legal 
and Vehicle Technician. We now have 11 
active apprenticeship programmes, and 
we expect this to increase to 13 in 2019.

We have been a key partner in the 
development and implementation of 
the new water industry apprenticeships 
standards through the Government’s 
Trailblazer initiative. As one of the 13 
firms making up the employer group, we 
have ensured that Severn Trent has been 
at the forefront of its development. 

Our innovative delivery model for the 
water process technician standard has 
allowed us to design a programme that 
ensures high quality apprenticeship 
training delivered in just 24 months – 
significantly faster than any previous 
schemes. Elsewhere in the industry 
this course would take at least 36 – 
48 months to complete. 

Succession planning 

Kevin Beeston led the discussion on 
the process of succession planning 
for Andrew Duff, who has been on 
the Board since May 2010 and has 
been our Chairman since July 2010, 
therefore reaching the nine year limit 
for Chairs specified in the 2018 Code. 
The Committee is in the initial stages of 
succession planning and it is planned to 
formally announce Andrew’s successor in 
due course. In line with the provisions of 
our Board Diversity Policy, any executive 
search firms involved must be signed up 
to the voluntary code of conduct on gender 
and BAME diversity and best practice. 

The Committee looks forward to 
appointing a well-qualified and high 
calibre Chair in due course, and does not 
believe that it would be in the interests 
of shareholders for this to take place 
immediately, for the following reasons: 

•  it would be beneficial for the new Chair 
to be able to join the Board and work 
alongside Andrew Duff for a period 
before they step up to become Chair;

•  a search for a high quality candidate 
takes time and the Committee does 
not want to rush this important search; 
and 

84

•  in the Committee’s opinion, Andrew 

Duff remains a very strong and 
effective Chairman, who is independent 
of management and provides robust 
challenge. The findings of the Board 
effectiveness evaluation support 
this view.

In the year ahead, the Committee 
will focus on ensuring a smooth and 
orderly handover and induction, in 
conjunction with the Company Secretary. 
Kevin Beeston will continue to Chair 
all meetings of the Committee when it 
meets to discuss this matter.

Director conflicts and 
independence

In March 2019, the Committee 
conducted its annual review of individual 
Director conflict authorisations as 
recorded in our Conflicts of Interest 
Register. Additionally, the Board and 
its Committees consider conflicts of 
interest at every meeting, and the Board 
reviews the authorisation of any potential 
conflicts of interest every six months.

The Conflicts of Interest Register sets 
out any actual or potential conflict of 
interest situations which a Director 
has disclosed to the Board in line with 
their statutory duties. When reviewing 
conflict authorisations, the Committee 
considers any other appointments held 
by the Director as well as the findings 
of the Board Effectiveness evaluation. 
Following the review, the Committee 
recommended to the Board that 
each conflict authorisation remained 
appropriate. There were no new potential 
conflict situations during the year. 

The independence of our Non-Executive 
Directors is formally reviewed annually 
by the Nominations Committee, 
and as part of the Board evaluation 
exercise. The Nominations Committee 
and Board consider that there are no 
business or other circumstances that 
are likely to affect the independence 
of any Non-Executive Director and 
that all Non-Executive Directors 
continue to demonstrate independence. 
In accordance with the Code, all the 
Directors will retire at this year’s AGM 
and submit themselves for re-election 
by shareholders. Each of the Non-
Executive Directors seeking re-election 
are considered to be independent in 
judgment and character.

The Nominations Committee spent time 
meeting an engineering apprentice at our 
Minworth site.

Severn Trent Plc  Annual Report and Accounts 2019

Audit Committee report
Accountability

Chairman’s 
message

John Coghlan
Chairman of the Audit Committee

Attendance table

Committee
Member
John Coghlan1 
(Chairman)
Philip Remnant2
Kevin Beeston3 

Meetings 
attended
4

Max  
possible
4

4
4

4
4

In addition to the attendance set out 
above, the Chairman, the CEO, the 
CFO, the Head of Internal Audit, the 
Group Financial Controller and the 
External Auditor normally attend, by 
invitation, all meetings of the Committee. 
Other members of Senior Management 
are also invited to attend as appropriate. 

The Committee regularly holds 
private discussions with the Head 
of Internal Audit and the External 
Auditor separately, without Executive 
management present. The Committee 
Chairman regularly holds separate one-
to-one meetings with the CFO, the Head 
of Internal Audit, the External Auditor 
and with Committee Members outside 
the meetings to better understand any 
issues or areas for concern.

The Committee’s Terms of Reference 
were updated in March 2019.

>

Strategic report
Governance
Group financial statements
Company financial statements
Other information

Dear Shareholder

I am pleased to introduce this report 
which details the role of the Audit 
Committee and the important work it 
has completed during this pivotal year 
for Severn Trent. The pages that follow 
provide more detail on the activities of 
the Committee and provides an overview 
of the significant issues the Committee 
assessed and steps taken to address 
any issues.

The Committee has continued to play 
a key role within the Governance 
Framework in discharging its oversight 
responsibilities for the integrity of the 
Company’s financial statements and 
matters relating to the Group’s system of 
internal controls and risk management. 
We continue our focus on ensuring 
the adequate mitigation of current and 
emerging risks faced by the Group. 
Additional detail of how we carried out 
our risk assessment activities and how 
we identify and manage risks can be 
found on page 54 of our Strategic report.

The Committee held four scheduled 
meetings during the year and has met 
once since the end of the financial year. 
An additional four Committee meetings 
were held during the year, the details of 
which are described within this report. 
I would like to thank the members of 
the Committee, the management team, 
Internal Audit and our External Auditor, 
Deloitte, for their continued commitment 
throughout the year, and for the open 
discussions that take place at our 
meetings, and for the importance they 
all attach to its work. 

The Committee’s performance was 
assessed as part of the annual Board 
effectiveness evaluation. I am pleased to 
report that the Committee is regarded 
as operating effectively and the Board 
takes assurance from the quality of 
the Committee’s work. The Board is 
satisfied that the Committee members 
bring a wide range and depth of financial 
and commercial experience across 
various industries. All members have 
competence relevant to regulated and/or 
utilities businesses as well as significant 
recent and relevant financial experience.

During the year, the Committee spent 
a significant proportion of its time 
overseeing the development of PR19 
plans for Severn Trent Water and Hafren 
Dyfrdwy. Other significant parts of 
the Committee’s work this year have 
included: Enterprise Risk Management, 
consideration of Internal Audit reports; 
oversight of the relationship with 
the External Auditor; including the 
assessment of its ongoing objectivity 
and independence; overseeing the 
assurance of regulatory returns made 
by Severn Trent Water and Hafren 
Dyfrdwy; oversight of wholesale charges; 
new connections charging; customer 
ODI forecast; Company Monitoring 
Framework and the Water Resource 
Management Plans for both Severn Trent 
Water and Hafren Dyfrdwy.

As part of the Committee’s oversight 
of regulatory reporting obligations in 
respect of Severn Trent Water and Hafren 
Dyfrdwy, the Company has reviewed 
the effectiveness of its governance 
arrangements for these subsidiaries 
during the year. Following this review, 
modifications to the Audit Committee 
meeting structure have been 
implemented to facilitate dedicated 
Committee focus for Hafren Dyfrdwy 
regulatory matters. These arrangements 
are assisted through the management 
of separate agenda items for Hafren 
Dyfrdwy matters, with the Independent 
Non-Executive Directors of Hafren 
Dyfrdwy being invited to attend all 
relevant meetings in respect of Hafren 
Dyfrdwy matters. Regular updates on 
the regulatory matters considered by 
the Audit Committee on behalf of Hafren 
Dyfrdwy are also reported at each 
meeting of the Hafren Dyfrdwy Board, 
with more formal reporting on a six 
monthly basis.

John Coghlan
Chairman of the Audit Committee

Documents available at severntrent.com

Audit Committee Terms of Reference
Non-Audit Services Policy

1   Recent and relevant financial experience as a member of the Institute of Chartered Accountants in England 

and Wales and John was previously Deputy Chief Executive and Group Finance Director of Exel PLC.

2   Recent and relevant financial experience as a fellow of the Institute of Chartered Accountants in England 

and Wales.

3   Recent and relevant financial experience as a fellow of the Chartered Institute of Management Accountants 

and Kevin was previously Finance Director at Serco Plc.

Severn Trent Plc  Annual Report and Accounts 2019

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Accountability

Key areas of Audit Committee focus in 2018/19

A summary of the matters considered at each meeting is set out below:

May 2018
• Financial results announcement 2017/18
• Severn Trent Plc Annual Report and Accounts 2017/18
• Severn Trent Water Limited Annual Report and Accounts 2017/18
• Viability Statement and Going Concern
• Deloitte Full Year Audit Report
• Internal Audit update
• Assurance Map update
• PR19 Assurance Plan
• Internal control and risk management effectiveness for Severn Trent Plc and Severn Trent Water
• Whistleblowing update
• Fair, balanced and understandable assurance process: Severn Trent Plc and Severn Trent Water
• Relevant Audit Information process: Severn Trent Plc and Severn Trent Water
June 2018
• Annual Performance Report and Annual Regulatory Compliance Statement for Severn Trent Water
• PR14 Reconciliation for Severn Trent Water and Dee Valley Water Limited (now Hafren Dyfrdwy)
July 2018
• Hafren Dyfrdwy Annual Report and Accounts 2017/18, including Viability Statement and Going Concern
• Hafren Dyfrdwy Enterprise Risk Management Update, including Principal Risks for the Annual Report
• Internal control and risk management effectiveness for Hafren Dyfrdwy 
• Whistleblowing update
• Annual Performance Report and Annual Regulatory Compliance Statement for Hafren Dyfrdwy 
• PR19 Assurance Plan for Hafren Dyfrdwy 
• Fair, balanced and understandable assurance process: Hafren Dyfrdwy
August 2018
• PR19 Plan – Severn Trent Water 
• PR19 Plan – Hafren Dyfrdwy 
September 20181
• External Audit 2018/19 plan and terms of engagement
• External Audit Review of non-audit fees
• Internal Audit update
• Scheme of Wholesale Charges

• Scheme of Wholesale Charges

• Enterprise Risk Management update
• Whistleblowing update
• Review of effectiveness of Whistleblowing arrangements
November 2018
• Interim financial results 2018/19
• Deloitte Interim Audit Report
• Internal Audit update
• Assurance Map update
• Customer ODI Forecast and Assurance
• Company Monitoring Framework Risk Statement 
• General Data Protection Regulation review
• Customer ODI Forecast and Assurance
• Company Monitoring Framework Risk Statement 
• Cyber review
• Whistleblowing update
• Material Litigation Report and Legal Compliance Report
January 2019 
• Water Resources Management Plan
• New Connections Charging
• Water Resources Management Plan

Scheduled meeting
Financial Reporting

External Audit
Internal Audit

Regulatory
Internal Control and Risk 
Management
Governance

Additional meeting 
Regulatory

Additional meeting
Financial Reporting
Internal Control and Risk 
Management

Regulatory

Governance
Additional meeting
Regulatory

Scheduled meeting
External Audit

Internal Audit
Regulatory – SEVERN TRENT 
WATER 
Regulatory – HAFREN 
DYFRDWY 
Internal Control and Risk 
Management

Scheduled meeting
Financial Reporting
External Audit
Internal Audit

Regulatory – SEVERN TRENT 
WATER 

Regulatory – HAFREN 
DYFRDWY 
Internal Control and Risk 
Management
Governance
Additional meeting
Regulatory – SEVERN TRENT 
WATER
Regulatory – HAFREN 
DYFRDWY 

1.   Modifications to the Audit Committee meeting structure were implemented in September 2018 to facilitate dedicated Committee focus for Hafren Dyfrdwy 

regulatory matters.

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Scheduled meeting
Financial Reporting

External Audit

Internal Audit

Regulatory – SEVERN TRENT 
WATER

Regulatory – HAFREN 
DYFRDWY 
Internal Control and Risk 
Management

Governance

March 2019 
• Accounting Policies update
• Viability Statement and Going Concern
• Review of effectiveness of External Auditor
• Review of Non-Audit services
• Internal Audit update
• Assurance Map update
• Internal Audit Plan 2019/20
• Water Resources Market Information
• Process and Timeline for Assuring the 2018/19 Regulatory Reporting Requirements
• WICS Compliance Statement
• General Data Protection Regulation Review
• Board regulatory statements – forward plan
• Water Resources Market Information
• Process and Timeline for Assuring the 2018/19 Regulatory Reporting Requirements
• Enterprise Risk Management update
• Bribery and Fraud Prevention and Detection review
• Whistleblowing update
• Preparations for the 2018 UK Corporate Governance Code
• Audit Committee Terms of Reference
• Material Litigation Report and Legal Compliance Report
• Year End Governance Matters: 

 – Fair, balanced and understandable assurance process
 – Relevant Audit Information process
 – Audit Committee report within the Annual Report and Accounts

May 2019 
• Financial results announcement 2018/19
• Severn Trent Plc Annual Report and Accounts 2018/19
• Severn Trent Water Limited Annual Report and Accounts 2018/19
• Viability Statement and Going Concern
• Deloitte Full Year Audit Report
• Internal Audit update
• Annual Performance Report for Severn Trent Water 
• Assurance of ODI Performance
• Annual Performance Report for Hafren Dyfrdwy 
• Assurance of ODI Performance
• Internal control and risk management effectiveness 
• Cyber update
• Whistleblowing update
• Fair, balanced and understandable assurance process: Severn Trent Plc and Severn Trent Water
• Relevant Audit Information process: Severn Trent Plc and Severn Trent Water

Scheduled meeting
Financial Reporting

External Audit
Internal Audit
Regulatory – SEVERN TRENT 
WATER
Regulatory – HAFREN 
DYFRDWY 
Internal Control and Risk 
Management

Governance

In reviewing the financial statements, 
the Committee receives input from the 
Disclosure Committee, a sub-committee 
of the Executive Committee which is 
chaired by the CFO. It is responsible for 
overseeing the Group’s compliance with 
its disclosure obligations, considering 
the materiality, accuracy, reliability and 
timeliness of information disclosed and 
assessment of assurance received.

The Disclosure Committee reviews 
the proposed presentations to 
analysts in conjunction with the draft 
results announcements for both the 
interim and full year results, applying 
particular attention to the tone of the 
announcements and presentations 
to maintain consistency with the 
financial statements.

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Accountability

Significant financial statement 
reporting issues

The Committee looked carefully at those 
aspects of the financial statements 
which required significant accounting 
judgments or where there was 
estimation uncertainty. These areas 
are explained in note 4 of the Group 
financial statements. 

The Committee receives detailed reports 
from both the CFO and the External 
Auditor on these areas and on any other 
matters which they believe should be 
drawn to the attention of the Committee. 
The Committee also reviews the draft 
of the External Auditor’s report on the 
financial statements, with particular 
reference to those matters reported as 
carrying risks of material misstatement. 

The Committee discusses the range 
of possible treatments both with 
management and with the External 
Auditor and satisfies itself that the 
judgments made by management are 
robust and should be supported. 

The significant issues that the Committee 
considered in 2018/19 are set out below.

For all of the matters described below 
the Committee concluded that the 
treatment adopted in the Group financial 
statements was appropriate.

Significant financial statement reporting issues

Issue
Going concern basis for the financial statements and long-term 
viability statement.

Determination of the provision for impairment of trade receivables 
in Severn Trent Water Limited.

At 31 March 2019, the provision in Severn Trent Water Limited’s 
financial statements was £115.2 million and the charge for the year 
was £24.2 million.

Severn Trent Water Limited has a statutory obligation to continue 
to supply water and waste water services to customers even when 
their bills are unpaid. This increases the risk of bad debts. In 
addition it has a large and diverse customer base which requires 
impairments against trade receivables to be assessed on a 
systematic basis.

Revenue recognition in relation to the estimation of metered 
revenue from the new non-household retail market in Severn Trent 
Water Limited.

In the year ended 31 March 2019, Severn Trent Water Limited 
recognised £379 million in revenue from sales to retailers in the 
new non-household retail market.

On 1 April 2017, the non-household retail market in England 
opened to competition. This enabled all non-household customers 
to choose their water and waste water supplier although 
wholesale services remained with the incumbent companies. 
Market Operator Services Limited (‘MOSL’) was established 
to operate the market and to provide data to wholesalers and 
retailers to allow settlement between market participants to 
take place. MOSL provides data for monthly settlement periods 
based on actual meter readings and estimations extrapolated 
from the last known meter read. This is an iterative process with 
subsequent settlement runs including more actual readings for 
the same period. Empirical observations have shown that metered 
consumption is consistently higher than the previous estimates.

How the issue was addressed by the Committee
The Committee reviewed and challenged the evidence and 
assumptions underpinning the use of the going concern assumption 
in preparing the accounts and in making the statements in the 
Strategic report on going concern and long-term viability.

The Committee challenged the changes made to the methodology 
for calculating the provision during the year and critically appraised 
management’s explanations for these changes.

The Committee considered the work performed by the External 
Auditor and the conclusions they reached regarding the adequacy of 
the provision.

The Committee determined that no adjustment to the amounts 
recorded was required.

The Committee does not consider that there is a significant risk of a 
material adjustment in respect of this estimate in the next financial 
year because the estimated amount is not material. Nevertheless, 
the Committee considered this to be a significant issue because the 
systems and processes are new and the amounts recognised are 
subject to management judgment.

The Committee reviewed the process for calculating the metered 
revenue estimate from non-household retailers and considered 
the reasonableness of the estimates in the light of emerging trends 
and the experience of other market participants. The Committee 
scrutinised management’s evidence supporting its judgments and 
examined the data from the underlying evidence. The Committee 
discussed the External Auditor’s work and their conclusions.

The Committee determined that the approach taken by management 
was reasonable and that no adjustment was required to the amounts 
recognised in the financial statements.

The proposed classification of costs between operating 
expenditure and capital expenditure in Severn Trent Water Limited.

The Committee considered the application of the Group’s accounting 
policies in relation to capital expenditure during the year.

Severn Trent Water Limited has a significant capital programme 
that includes projects made up of a combination of expenditure 
and activities, some of which are recognised as property, plant and 
equipment and some of which are recognised as operating costs. 
For most of the expenditure this distinction is clear but there is an 
element where subjective judgments are required to determine the 
appropriate accounting treatment.

The Committee enquired of management whether the policies had 
been applied consistently from year to year and sought explanation 
for the increase in amounts capitalised. The Committee considered 
the results of the External Auditor’s work and discussed the 
conclusions with the External Auditor.

The Committee determined that no adjustment to the amounts 
recorded was required.

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Other information

Issue

Determination of the amount of the Group’s retirement benefit 
obligations.

At 31 March 2019, net retirement benefit obligations amounting to 
£452.9 million were recognised.

The net obligation recognised on the balance sheet is the 
difference between the fair value of the schemes’ assets at the 
balance sheet date and the present value of the benefits expected 
to be paid to members of the schemes. This requires assumptions 
to be made regarding expected age of retirement and longevity of 
members, future inflation rates and increases to benefits. It is also 
necessary to determine an appropriate discount rate to calculate 
the present value of the estimated gross obligations. Management 
takes advice from external qualified actuaries who perform the 
calculation of the present value of the benefits based on the 
assumptions set by management.

Implementation of IFRS 9 and IFRS 15.

These accounting standards were adopted by the Group with effect 
from 1 April 2018. The impacts of adoption are set out in note 2  
to the Group financial statements. The main impact of IFRS 9  
is in relation to the method of calculating the bad debt provision 
(see above).

IFRS 15 introduced a new methodology for determining the 
recognition of revenue. Management assessed its existing 
practices for recognising revenue against the methodology set out 
in IFRS 15, as explained in note 2 of the Group financial statements. 
There were no changes required to the recognition of revenue 
from water and waste water services. The main impact in Business 
Services was in relation to a 25 year contract with the Ministry  
of Defence.

How the issue was addressed by the Committee
The Committee scrutinised the assumptions underlying the 
valuation of the obligations, noting and probing assumptions that 
were not in line with their expectations, including developments 
in respect of Guaranteed Minimum Pension (‘GMP’) rights. The 
Committee considered whether the assumptions taken as a whole 
were appropriate, taking into account the work of the External 
Auditor and the benchmark information provided by them.

The Committee considered that the assumptions were reasonable 
and that no adjustment was required to the draft Group financial 
statements.

The Committee considered the approach to determining expected 
lifetime credit losses on accounts receivable and in particular 
challenged subjective judgments made by management relating to 
future credit losses.

The Committee noted that the impact of these judgments was not 
material and concluded that these were reasonable.

The Committee challenged management’s analysis of the 
application of IFRS 15 to the water and waste water services and 
concluded that it was appropriate and in line with industry practice 
in this area.

The Committee also challenged management’s application of IFRS 
15 to the Ministry of Defence contract, noting that the impact was 
not material, in particular the estimates of future revenue and costs 
underpinning the calculation of revenue. The Committee concluded 
that the outcome was reasonable.

Internal control over 
financial reporting

The Group has established procedures 
for exercising control and managing risk 
in relation to Group financial reporting 
and preparation of Group financial 
statements including:

•  the formulation and communication 

of Group accounting policies 
which are regularly updated for 
developments in IFRS and other 
reporting requirements;

•  specification of a set of financial 
controls that all of the Group’s 
operating businesses are required to 
implement as a minimum;

•  a range of system, transactional 

and management oversight controls 
embedded into our financial processes;

•  deployment of a Group-wide 

consolidation system with controls to 
restrict access and maintain integrity 
of data;

•  recruitment training and 

development of appropriately 
qualified and experienced financial 
reporting personnel;

Severn Trent Plc  Annual Report and Accounts 2019

•  oversight by the Disclosure Committee 

of the Group’s compliance with its 
disclosure obligations; and

•  monthly reviews by the Executive 

Committee and the Board of 
financial reports from the Group’s 
operating businesses.

Internal and External Audit

Internal Audit and internal controls 
Internal Audit is an independent 
assurance function available to the 
Board, Audit Committee and all levels of 
management. The Internal Audit function 
is supported by two main co-sourcing 
partners, PricewaterhouseCoopers and 
Ernst and Young. The arrangement is 
reviewed annually and the Committee 
believes this structure adds value, 
through greater access to specific 
areas of expertise, increased ability 
to flex resources, and the ability to 
challenge management independently. 
Co-source specialists will continue to 
bring expertise to support the team and 
delivery of the audit plan where relevant. 

The role of Internal Audit is to provide 
assurance that the Group’s risk 
management and internal control 
systems are well designed and operate 
effectively and that any corrective action 
is taken in a timely manner. Each year, 
Internal Audit develops an annual  
risk-based audit plan for approval by 
the Audit Committee and performance 
dashboards to enable onward monitoring 
of the plan’s execution. The Audit 
Committee challenges the audit plan, 
specifically whether the key risk areas 
identified as part of the ERM process are 
being audited with appropriate frequency 
and depth, and also by bringing an 
external view of risks the Company 
may be exposed to. The performance 
dashboards summarise the performance 
of the Internal Audit function over the 
year against key measures and are 
reviewed by the Committee twice a 
year. Following the completion of each 
planned audit, the Internal Audit function 
seeks feedback from management which 
is reported through the performance 
dashboards and assessed in turn by 
the Audit Committee twice a year. 
The effectiveness of the controls over 
financial reporting is also monitored by 

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Accountability

the Audit Committee, which receives 
regular reports of the testing conducted 
by the External Auditor.

The Audit Committee is confident that, 
where any failings or weaknesses are 
identified in the course of its review of 
internal control systems, management 
puts in place robust actions to address 
these on a timely basis. An internal 
control system can provide only 
reasonable and not absolute assurance 
against material misstatement or loss, 
as it is designed to manage rather 
than eliminate the risk of failure to 
achieve business objectives. To ensure 
continued efficiency, an external review 
of the effectiveness of the Internal Audit 
function was carried out in January 
2019. The review, performed by BDO, 
concluded that the Internal Audit 
function is fit for purpose, is operating 
efficiently and effectively and in line with 
good practice.

External Auditor 
Annually, the Committee reviews 
the External Auditor’s audit plan and 
reviews and assesses information 
provided by them confirming their 
independence and objectivity within 
the context of applicable regulatory 
requirements and professional 
standards. Deloitte contributes a further 
independent perspective on certain 
aspects of the Company’s financial 
control systems arising from its work, 
and reports both to the Board and the 
Audit Committee.

Following a formal tender process in 
2015/16, Deloitte LLP was reappointed 
as External Auditor at the 2016 AGM. 
The senior statutory Auditor, Kari 
Hale, has overseen the audit of the 
Severn Trent Group since 2015/16. 
Further information on Kari’s experience 
can be found on the Deloitte website. 
The Company intends to put the External 
Audit out to tender at least as often as 
is required by applicable law, rules, 
regulations and best practice in line with 
the Competition and Markets Authority 
and EU requirements for mandatory 
tendering and rotation of the audit 
firm. Under current regulations the 
External Audit must be put out to tender 
by 2025 and Deloitte will not be able to 
participate. The Company has complied 
with the provisions of the CMA Audit 
Order during the financial year.

The Committee considers the 
effectiveness of the External Auditor 
every year and a full effectiveness review 
was conducted this year. The review 
involved assessment of the Auditor by 
the Committee and key Executives and 
evaluation of whether the Auditor meets 
minimum standards of qualification, 
independence, expertise, effectiveness 
and communication.

The feedback collected through the 
process has been shared with Deloitte 
and an action plan has been drawn 
up with them and built into the audit 
programme. Based on our consideration 
of the responses to the effectiveness 
review the Committee remains satisfied 
with the efficiency and effectiveness of 
the audit.

Non-audit fees
The Company has approved a formal 
policy on the provision of non-audit 
services aimed at safeguarding and 
supporting the independence and 
objectivity of the External Auditor. 
A copy is available on the Severn Trent 
Plc website. 

The process for approving all non-audit 
work provided by our Auditor is overseen 
by the Committee in order to safeguard 
the objectivity and independence of the 
Auditor. Prior to approval, consideration 
is given to whether it is in the interests 
of the Company that the services are 
purchased from Deloitte rather than 
another supplier. Where Deloitte has 
been chosen, this is as a result of their 
detailed knowledge of our business and 
understanding of our industry as well 
as demonstrating that they have the 
necessary expertise and capability to 
undertake the work cost-effectively.

The policy was revised in early 2016, 
ahead of new EU regulations coming 
into force in June 2016, to provide that 
non-audit fees and independence of our 
Auditor would continue to be subject 
to ongoing review in light of those 
rules. The current policy, which was 
reviewed by the Committee during the 
year, continues to comply with the EU 
regulations and requires approval by the 
Committee or its Chairman if a non-
audit service provided by the Auditor is 
expected to cost more than £100,000. 
The policy also prohibits aggregate fees 
from non-audit services in excess of 70% 
of the audit fee for the year.

Non-audit services where the External 
Auditor may be used include: audit-
related services required by statute or 
regulation, services related to fraud, 
Corporate Responsibility report reviews 
and regulatory support.

During the year, Deloitte received 
£681,000 in fees for work relating to the 
audit services they provide to the Group. 
Non-audit related work undertaken by 
Deloitte amounted to fees of £183,000 
this year, which amounts to 27% of the 
total audit fees paid to them. Fees paid 
to Deloitte are set out in note 7 of the 
financial statements on page 153. 
Details of significant non-audit work 
undertaken are set out on page 153.

In approving these non-audit fees, the 
Committee considered the overall ratio 
of non-audit fees to audit fees and, 
given the scope of work, considered that 
Deloitte was best placed to perform 
these services. 

Regulated subsidiaries
The regulated activities carried out 
by Severn Trent Water and Hafren 
Dyfrdwy also require annual reporting 
submissions to Ofwat which are reviewed 
by the Committee. They include an 
annual submission on their regulatory 
performance and obligations 
known as the Annual Performance 
Report, together with a Compliance 
Statement and a statement to underpin 
the customer charges made by 
each subsidiary.

In November 2018, the Committee 
reviewed the statement of risks, 
strengths and weaknesses and 
draft assurance plans for Severn 
Trent Water and Hafren Dyfrdwy, 
which is a requirement of Ofwat’s 
Company Monitoring Framework. 
These documents set out the process, 
timeline and assurance framework 
in place for information published for 
customers and other stakeholders, 
including the Annual Performance 
Report. For each of Severn Trent Water 
and Hafren Dyfrdwy, Deloitte provides an 
audit opinion on the regulatory financial 
reporting and price control segmentation 
sections of the respective Annual 
Performance Reports. 

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The respective Annual Performance 
Reports also provide an overall picture 
of performance, covering many aspects 
which are not financial including 
performance against commitments and 
ODIs for each of Severn Trent Water and 
Hafren Dyfrdwy. Both Severn Trent Water 
and Hafren Dyfrdwy appoint independent 
engineering consultants, to report and 
provide assurance on those aspects. 
The Committee receives reports from 
Jacobs and Deloitte on their work for 
Severn Trent Water, and Black & Veatch, 
Jacobs and Deloitte for Hafren Dyfrdwy, 
as part of its review of the respective 
Annual Performance Reports. 

Risk management 
The Audit Committee reviews the 
processes for, and outputs from, the 
Group’s ERM process, through which 
our principal risks and related controls 
are identified. The Committee also 
reviews the effectiveness of the risk 
management system on behalf of the 
Board and keeps under review ways 
in which to enhance the control and 
assurance arrangements. 

The Committee receives half-yearly 
reports from the Head of Risk detailing 
the significant risks and uncertainties 
faced by the Group, an assessment of 
the effectiveness of controls over each of 
those risks and an action plan to improve 
controls where this has been assessed 
as necessary. 

To further enhance the clarity of 
reporting and insight that can be 
gained from this ERM information ‘risk 
flightpaths’ are now reported to the 
Audit Committee. 

These demonstrate the level of risk the 
Group faces and the timeline for the key 
risk mitigation steps to manage the risk 
to the target position. The flightpaths 
help to facilitate a more thorough review 
of the target risk positions, consider risk 
appetite and assess whether actions are 
on target, with the correct prioritisation 
in place. 

The Board confirms that procedures 
providing an ongoing process for 
identifying, evaluating and managing 
the principal risks and uncertainties 
faced by the Group have been in place 
for the year to 31 March 2019 and up 
to the date of this report, which is in 
accordance with the Code and Guidance 
on Risk Management, Internal Control 
and Related Financial and Business 
Reporting September 2014. A risk 
identification and horizon scanning 
update was provided to the Board 
in March 2019. The Board also gave 
consideration to emerging risks, with 
specific attention being given to those 
emerging risks considered to be of 
ongoing importance to the Group and 
its stakeholders. Further details on 
emerging risks can be found on page 55 
of the Strategic report.

In its review of risk management during 
the year, the Board explicitly considered 
the target position for significant risks 
and whether target risk positions are 
appropriate. It also confirmed that 
suitable timescales had been agreed for 
reaching them. 

Further detail on the ERM process 
can be found in the Strategic report on 
page 54.

Non-Audit Fees 2018/19

Nature of service

Reason for Deloitte’s appointment

Fees (£’000)

Audit related assurance services

Interim review

Assurance of regulatory returns

Reporting under Group financing documents

Subtotal

Other assurance services

This work is akin to an audit and is expected to be performed 
by the External Auditor. The same safeguards that apply to 
the External Audit also apply to this work.

Audit of sections 1 and 2 of the Hafren Dyfrdwy and Severn Trent 
Water Annual Performance Reports is closely related to the External 
Auditor’s statutory audit work and the two assignments are performed 
in parallel.

These documents require reports and it is normal practice for the 
Auditor to provide these.

Assurance in connection with PR19 Business Plan 
submission

Agreed-upon procedures relating to financial data tables submitted to 
Ofwat as part of the PR19 process for Severn Trent Water and Hafren 
Dyfrdwy.

Other assurance

Subtotal

Total 2018/19 non-audit fees 

Severn Trent Plc  Annual Report and Accounts 2019

54

66

32

152

27

4

31

183

91

Governance

Audit Committee report continued
Accountability

Risk management governance process
The Group’s risk management governance process is based on the three lines of assurance model and is scrutinised by the Audit 
Committee, through delegated authority from the Severn Trent Plc Board. 

Policy oversight
GAA  |  Doing the Right Thing  |  Group policies

Risk tolerance

Risk appetite

BOARD

Delegated authority

AUDIT COMMITTEE 

Report  
ERM reports

Internal Audit 
Whistleblowing 
Bribery and fraud

Third line of assurance – Internal Audit

Independent review and oversight by Internal Audit, which 
independently evaluates the adequacy and effectiveness of the  
Group’s risk management control and governance processes.

Inform  
and  
improve

Second line of assurance – management/ERM team

Business units are monitored by management and the  
ERM team which monitors, and provides assurance, on compliance  
with Group policies and procedures. The ERM team reports to the  
Audit Committee and Board on the ERM process, principal risks  
and related controls. 

Inform  
and  
prioritise

First line of assurance – line management/risk champions

Line management accountability for compliance with Group policies, 
Doing the Right Thing and GAA. Risk champions within each business 
unit identify, collate and report risk data to the ERM team.

OVERSIGHT

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Severn Trent Plc  Annual Report and Accounts 2019

Treasury Committee report
Accountability

Chairman’s 
message

John Coghlan
Chairman of the Treasury Committee

Attendance table

Committee
Member
John Coghlan
Philip Remnant
James Bowling 

Meetings 
attended
5
5
5

Max  
possible
5
5
5

The members of the Committee 
in 2018/19 are shown above. 
The Group Treasurer is also a member 
of the Committee, but not a member of 
the Board.

Only members of the Committee have 
the right to attend Committee meetings. 
In addition to the attendance set out 
above, Andrew Duff, Kevin Beeston, the 
Group Commercial Director and the 
Group Financial Controller normally 
attend, by invitation, all meetings of 
the Committee. Other individuals may 
be invited to attend meetings as and 
when appropriate.

The Committee’s Terms of Reference were 
updated in March 2019. 

>

Strategic report
Governance
Group financial statements
Company financial statements
Other information

Dear Shareholder

I am pleased to introduce this report 
which details the role of the Treasury 
Committee and the important work it has 
undertaken during the year. 

The Committee continues to play a 
key role in supporting the Board in 
monitoring performance against the 
Group’s approved Treasury Policy and 
annual Treasury Plan, reviewing in detail 
the Group’s funding requirements and 
providing oversight of the Group’s key 
financing risks and opportunities. 

The Committee has undertaken reviews 
of the Treasury Policy Statement and 
energy risk management strategy and 
agreed changes where required. It has 
also maintained its focus on the Group’s 
credit ratings and key financial ratios, in 
full consideration of the PR19 Business 
Plan submission this year. 

The Committee held five meetings during 
the year and has met once since the end 
of the financial year. There have also 
been three additional meetings held 
throughout the year. I would like to thank 
the members of the Committee, the 
management team and the Committee’s 
independent advisers, Evercore, for 
their continued commitment and 
the importance they all attach to the 
Committee’s work. 

The Committee’s performance was 
assessed as part of the annual Board 
Effectiveness evaluation. I am pleased 
that the Committee is regarded as 
operating effectively and the Board takes 
assurance from the quality of its work.

The Committee has spent a significant 
proportion of its time overseeing 
the development of Severn Trent 
Water’s PR19 financing strategy. 
Following Severn Trent’s selection as a 
fast-track company, the Committee has 
continued its focus on ensuring that we 
enter AMP7 in a strong funding position 
that takes account of changes to the 
regulatory allowance and fully considers 
financing risks and opportunities.

Treasury Committee 
Responsibilities

•  oversight of interest rate and inflation 

risk management strategies, in 
particular, the monitoring of the impact 
of changes in forecast interest rates 
and inflation on Group earnings;

•  oversight of the Group’s 

funding strategy;

•  monitoring the Group’s exposure to 

financial institution credit risk;

•  monitoring the Group’s exposure to 

foreign currency risk; 

•  monitoring the Group’s exposure to 

financial liquidity risk;

•  oversight of energy exposure risk 

management strategies; 

•  receiving updates on general financial 

market movements; 

•  oversight of treasury internal controls; 

and

•  oversight of the Group’s pension 
schemes’ investment strategy. 

Key areas of focus in 2018/19

The Committee provides Board oversight 
of the Group’s key financing risks 
and opportunities.

Some key areas of discussion for the 
Committee during 2018/19 included: 

•  the impact of prevailing economic 
conditions on the forecast of long-
term interest rates and associated 
interest rate and inflation risk 
management policy; 

•  the impact of Brexit on existing and 
future sources of funding for the 
Group’s businesses; 

•  the AMP7 financing strategy;

•  the AMP7 energy procurement 

strategy; and

•  the review of the Group’s European 
Medium Term Note Programme 
and approval for bonds to be issued 
pursuant to that Programme during 
the year. 

John Coghlan
Chairman of the Treasury Committee

The responsibilities of the Committee are 
explained below:

Documents available at severntrent.com

Treasury Committee Terms of Reference

•  oversight of treasury activities 
in implementing approved 
treasury policies;

Severn Trent Plc  Annual Report and Accounts 2019

93

Governance

Corporate Responsibility Committee report
Accountability

Chair’s 
message

Dame Angela Strank
Chair of the Corporate 
Responsibility Committee

Attendance table

Committee
Member
Dame Angela 
Strank (Chair)
Andrew Duff
Dominique  
Reiniche
Liv Garfield

Meetings 
attended
4

Max  
possible
4

4
4

4

4
4

4

In addition to the attendance set out 
above, the Company Secretary and Head 
of Corporate Responsibility normally 
attend, by invitation, all meetings of 
the Committee. Other members of senior 
management are also invited to attend 
as appropriate. 

The Committee’s Terms of Reference were 
updated in March 2019.

These include expanding the scope of 
our biodiversity agenda beyond Severn 
Trent sites and providing a focus on flood 
protection, recreational facilities and 
improved water quality. This biodiversity 
agenda complements the Government’s 
25 Year Environment Plan and it is 
strongly supported by our stakeholders. 
The Committee also discussed the 
approach to carbon and climate change, 
including our triple pledge to become 
carbon neutral by 2030, have 100% 
electric vehicles by 2030 (as long as the 
vehicles are available) and generate 
100% renewable energy by 2030. 
This pledge is even more ambitious than 
a science-based target and builds on our 
long track record of making year-on-year 
reductions in emissions.

Other matters we have focused on this 
year include employee volunteering and 
responsible supply chain management. 
Additional information on these 
matters can be found on pages 44 and 
45 respectively.

Towards the end of the year, the 
Committee reviewed our community 
dividend approach. This is a new 
commitment to invest 1% of our profits 
in community projects, providing a really 
exciting opportunity to make positive 
impact in our region. The first grants will 
be made available in 2021. 

I should like to thank the members 
of the Corporate Responsibility 
Committee for the open, constructive 
and progressive discussions that take 
place at our meetings and their personal 
commitment to our wide ranging and 
impactful agenda. 

Dame Angela Strank
Chair of the Corporate 
Responsibility Committee

Documents available at severntrent.com

Corporate Responsibility Committee 
Terms of Reference
Modern Slavery Statement
Group Environment Policy

Dear Shareholder

As Chair of the Corporate Responsibility 
Committee, I am pleased to introduce 
this report which details the work 
undertaken by the Committee during 
the year as well as the role it plays in 
developing the Group’s societal purpose. 
You can read more about our social 
purpose on page 6. The following account 
provides detail on the activities of the 
Committee, an overview of the topics 
discussed and steps taken to address 
any actions.

I’m very pleased to report that we’ve 
had a particularly strong year on 
improving biodiversity, Catchment 
Management, education, for example 
through our Wonderful Water Tour, 
helping customers who are in genuine 
need to pay their bills and our continued 
commitment to renewables through our 
acquisition of Agrivert.

The Committee plays a key role in 
supporting the Board within the 
Governance Framework, by providing 
guidance and direction to the 
Company’s Corporate Responsibility 
and Sustainability Programme. 
The Committee also provides oversight 
of the Group’s key non-financial risks 
and opportunities.

The Committee reviewed the Group’s 
performance across a range of 
corporate responsibility commitments 
and reviewed regular whistleblowing 
reports. We also reviewed our approach 
to modern slavery, and were pleased 
that our 2018 Modern Slavery Statement 
ranked 16th in the Business and Human 
Rights Resource Centre’s review of 
FTSE100 companies. 

The Committee also discussed 
evolving reputational risks and how 
these are being managed, including 
renationalisation and climate change. 
Further information on our Group risks 
can be found on pages 56 – 61.

The Committee spent a significant 
proportion of its time focusing on Severn 
Trent’s role as an environmental leader, 
reviewing aspirations, commitments 
and performance to date. As part of 
this work, the Committee reviewed our 
approach to biodiversity including new 
more ambitious targets for AMP7. 

94

Severn Trent Plc  Annual Report and Accounts 2019

>

Strategic report
Governance
Group financial statements
Company financial statements
Other information

Our Corporate Responsibility 
Framework

Our Corporate Responsibility Framework 
(the ‘Framework’) is ambitious, broad 
ranging and underpinned by stretching 
targets, to ensure we are delivering 
the commitments expected of a leading 
socially and environmentally responsible 
business. Acting in a responsible manner 
is integral to our purpose of serving our 
communities and customers, building 
a lasting water legacy and achieving 
our vision to be the most trusted water 
company by 2020. We hold ourselves 
to account against our Framework 
and agreed metrics through an 
effective performance management 
system. Our Corporate Responsibility 
performance is embedded within the 
organisation, with ODIs linked to the 
majority of our metrics, enabling the 
Company to focus on issues important 
to our customers. 

Performance against the Framework 
is regularly reported to the Committee, 
and in our Annual Report and Accounts, 
on our website and through selected 
environmental, social and governance 
(‘ESG’) indices. You can read more on 
page 29.

Employee rewards are directly linked 
to our Corporate Responsibility 
performance, with customer ODIs, 
health and safety and our key 
metrics contributing to employee 
bonus. We believe that by focusing 
on the issues most important to our 
customers, our Framework has the 
right focus. In 2019/20, our aspirations 
and commitments will be reviewed in 
line with our new PR19 plan and our 
commitments for the next five years.

‘Doing the Right Thing – The 
Severn Trent Way’

At the heart of Severn Trent’s culture 
is a closely held set of values called 
‘Doing the Right Thing’. These values 
embody the principles by which the 
Group operates and they provide a 
consistent framework for responsible 
business practices. 

‘Doing the Right Thing’ is supported by 
a number of policies which guide our 
workforce and suppliers. These policies 
codify how to identify and deal with 
suspected wrongdoing, fraud or 
malpractice; how to maintain the highest 
standards of safety; and how to apply 
good ethics and sound judgment.

Key areas of Corporate Responsibility Committee focus in 2018/19

A summary of the matters considered at each meeting is set out below:

April 2018

• Corporate Responsibility performance report
• Community Champions – Our Employee Volunteering programme
• Internal Audit Plan 2018/19
• Anti-Slavery and Human Trafficking Statement 2018 – Update
• 2018/19 Annual Report – Approach
• Committee Terms of Reference: Annual Review
• Whistleblowing report
July 2018

• Reducing Our Carbon Footprint
• Improving the Biodiversity of Our Region
• Anti-Slavery and Human Trafficking Statement 2018
• Internal Audit Open Actions in Relation to Corporate Social Responsibility
• Whistleblowing report 
November 2018

• Corporate Responsibility performance report
• Engaging Responsibly with Our Supply Chain
• Political Risks
• Realising Our Vision for Environmental Leadership
• Whistleblowing report
March 2019

• Corporate Responsibility performance report
• Climate Change Mitigation and Adaptation Strategy
• Zero Carbon Strategy 
• Modern Slavery Update 2019
• Establishing our Community Dividend
• Whistleblowing report

Severn Trent Plc  Annual Report and Accounts 2019

95

Governance

Corporate Responsibility Committee report continued
Accountability

Our Code of Conduct is embedded 
throughout Severn Trent and forms 
a key part of our Company induction 
and all employees are required to 
complete an e-learning training 
module to ensure they understand their 
personal responsibilities.

Human Rights and 
Modern Slavery

We are committed to protecting the 
human rights of our employees and 
contractors as we have clearly set 
out in our Code of Conduct, ‘Doing the 
Right Thing’. We have a responsibility 
to understand our potential impact on 
human rights and to mitigate or eliminate 
any potentially negative impacts. 
Whilst not having a specific human 
rights policy, we have Group policies on 
Human Resources, Anti-Bribery and 
Anti-Fraud, Whistleblowing (‘Speak Up’) 
and Procurement. 

We will always treat people in our 
business and supply chain fairly and 
have a clear zero tolerance approach to 
modern slavery. To date we have had no 
instances of modern slavery raised, but 
we are not at all complacent and are fully 
committed to protect against modern 
slavery in our business and supply chain. 
Our understanding is constantly evolving 
and we are continually adapting and 
improving our approach accordingly. 
We know modern slavery is a growing 
global issue and know our customers 
and stakeholders share our concern. 
Our highest risk is through our supply 
chain. Therefore we work with our 
suppliers to ensure they operate to the 
same standards we set ourselves, and 
we have also been working closely with 
our suppliers to ensure they understand 
the risks involved in their own supply 
chains. All suppliers are required to 
sign up and operate in line with our 
Code of Conduct, which clearly states 
zero tolerance, and this is built into our 
procurement tender process. 

We have been working with Hope for 
Justice for three years to develop our 
approach. Our full Anti-Slavery and 
Human Trafficking Statement can be 
found on the Severn Trent Plc website. 

Dame Angela Strank met employees at our Minworth site, observing first hand their 
contribution to our renewable energy commitment.

Freedom of Association and 
Collective Bargaining

We recognise the right of all employees 
to Freedom of Association and Collective 
Bargaining. We seek to promote 
co-operation between employees, our 
management team and recognised Trade 
Unions. We meet with our Trade Unions 
on a quarterly basis at the Employee 
Forum and see mutual benefit in sharing 
information with our colleagues and 
seek their feedback and suggestions. 
We believe this fosters a common 
understanding of business needs and 
helps to deliver joint solutions aimed 
at making our business successful. 
Our Employee Forum also provides an 
invaluable opportunity for engagement 
with the whole workforce to ensure 
workforce views are taken into account.

Whistleblowing

Our employees, and wider workforce, 
can raise concerns at work through 
their line manager, senior management 
and through our confidential and 
independent whistleblowing helpline, 
‘Safecall’. All investigations are carried 
out independently and the findings are 
reported directly through to the Audit and 
Corporate Responsibility Committees. 

Prevention and detection of 
bribery and corruption

Our Group financial crime policy 
prohibits bribery, corruption and fraud 
in all our business dealings, regardless 
of the country or culture within which we 
work. This year we have also updated our 
policy to take into account the new tax 
evasion offences. Employees identified 
as high risk, through a risk review for 
all Group employees, are required to 
undertake an online training module 
and test to ensure awareness of, 
and compliance with, anti-bribery 
and corruption. 

Responsible business practices are an 
integral part of our business strategy. 
Performance against our Corporate 
Responsibility commitments are 
reported throughout our Annual Report 
and Accounts reflecting their embedded 
nature. You can read more on page 29 
and on our dedicated ESG webpage, 
on the Severn Trent website.

96

Severn Trent Plc  Annual Report and Accounts 2019

Directors’ remuneration report
Remuneration

>

Strategic report
Governance
Group financial statements
Company financial statements
Other information

Dear Shareholder

As a Committee, the last year has been 
spent building on the foundations of a 
well-received Remuneration Policy (‘the 
Policy’) and ensuring that our strong and 
well-respected approach to governance 
also reflects the latest changes in the 
2018 UK Corporate Governance Code 
(‘the 2018 Code’). 

We have seen a number of decisions 
made by management to support 
preparations for the next Asset 
Management Plan (‘AMP’) and a 
continued desire to invest responsibly 
for sustainable growth. This has been 
combined with successfully navigating 
operational challenges, including the 
prolonged hot, dry summer, as well 
as achieving fast-track status for our 
Severn Trent Water PR19 submission.

The Committee is cognisant of 
developments in governance 
expectations and our responsibilities 
relating to disclosure and transparency 
of all aspects of executive pay and 
alignment of reward throughout the 
workforce. With this in mind, the 
Committee recognises the contribution 
made by all employees to put customers’ 
needs at the heart of our business 
throughout the year in delivering an 
essential public service.

Further comment on our overall 
performance during the financial year 
can be found in the CEO’s review on 
page 21.

The Committee has met four times 
during the year and twice since the end of 
the financial year.

Remuneration for the year 
under review

We received overwhelming shareholder 
support and approval of the Policy at 
last year’s AGM, and a summary of 
the voting is shown in the table below. 
This is, I believe, testament to how we 
align our remuneration decisions with 
our business strategy, as well as the 
extensive shareholder consultation 
and engagement process undertaken 
beforehand. The full Policy can be 
found on the Severn Trent Plc website 
and on pages 120 to 128 in the 2018 
Remuneration Committee report. 

Through our At a Glance section, on page 
100 we summarise the performance 
outcomes against our remuneration 
framework, in the context of how the 
Policy was applied in 2018/19. 

The annual bonus will pay out at 70.2% of 
salary for both the CEO and the CFO.

The 2016-2019 Long Term Incentive Plan 
(‘LTIP’) has vested at 100%, driven by 
the strong cumulative performance of 
our Return on Regulated Equity (‘RoRE’) 
over the three year performance period. 
The component parts of RoRE are 
customer Outcome Delivery Incentives 
(‘ODIs’), financing and Totex (total capital 
and operational expenditure).

The Committee believes that the 
outcomes of the bonus and LTIP 
accurately reflect the performance of the 
Company over this period. No discretion 
has been exercised by the Committee 
in respect of either the 2016 LTIP or the 
2018/19 Annual Bonus. 

2018 AGM Shareholder voting

Resolution
Approve Remuneration Policy

Approve Directors’ remuneration report

Votes  
for
165,243,866
(99.18%)
165,511,103
(99.34%)

Votes  
against
1,369,398
(0.82%)
1,100,476
(0.66%)

Votes  
withheld
266,854

273,463

Chairman’s 
letter

Philip Remnant
Chairman of the Remuneration Committee

Attendance table

Committee Member
Philip Remnant 
(Chairman)
Andrew Duff
Kevin Beeston 
Dame Angela Strank

Contents
Chairman’s letter
At a Glance
Summary of Remuneration 
Policy and Implementation
Employment at Severn Trent
Annual Report on 
Remuneration

Attendance  
in 2018/19 
4/4

4/4
4/4
4/4

Page
97
100
104

108
117

The Committee’s Terms of Reference, 
were updated in March 2019 and are 
available on the Severn Trent website, 
alongside the Remuneration Policy which 
was approved at the Annual General 
Meeting (‘AGM’) on 18 July 2018. 

All Committee members are independent 
Non-Executive Directors, as defined 
under the 2016 UK Corporate Governance 
Code (‘the Code’), with the exception of the 
Company Chairman who was independent 
on his appointment. Full biographies of 
the Committee members can be found on 
pages 66 to 67. 

The Committee members have no 
personal financial interest, other than as 
shareholders, in the matters considered 
by the Committee. 

Severn Trent Plc  Annual Report and Accounts 2019

97

Governance

Directors’ remuneration report continued
Remuneration

Employment at Severn Trent

The Chairman and CEO regularly 
attend the Employee Forum, and in 
the coming year I and the other Non-
Executive Directors will also attend. 
The Committee will continue to use 
the voice of the employee as valuable 
insight when making wider remuneration 
decisions. Our all-employee Annual 
Bonus Scheme ensures alignment of 
reward throughout the organisation, 
and rewards delivery of our customer 
priorities now and in the future.

We are extremely proud to have 
been recognised as the first socially 
purposeful company in the utility 
sector, and the section on page 111 
highlights our evolving diversity and 
inclusion policies and accomplishments; 
in particular, our top four position in 
the 2018 Hampton-Alexander Review, 
and also our focus on Social Mobility, 
recognised in the Social Mobility 
Employer Index 2018 detailed on page 
113. More detail on our Social Purpose 
can be found on page 6.

Remuneration in the year ahead

We remain committed to delivering a 
leading and transparent remuneration 
framework, supported by strong 
governance processes, designed  
to drive the right behaviours across  
the whole organisation and deliver  
long-term success, meeting the needs 
of our customers, shareholders and 
communities we serve.

As a Committee, we recognise the 
importance of taking into consideration 
the relationship between operational 
performance and relative remuneration, 
when designing our LTIP and Annual 
Bonus Scheme, and we believe that there 
are three areas which set us apart:

•  Our LTIP will continue to be based on 
upper quartile (‘UQ’) stretch RoRE 
performance. This means, to be fully 
rewarded, management must deliver 
one of the best service and cost 
performances compared with other 
companies in the sector, aligning 
reward with the interests of both 
investors and customers.

•  We are changing the weighting of 

existing elements within our Annual 
Bonus Scheme. Whilst the focus of 
the bonus will remain combined ODI 
and PBIT performance, the changes 
will drive an even stronger operational 
culture within Severn Trent, as we 
transfer smoothly into the new AMP. 

•  We continue to apply a consistent 
bonus scheme design throughout 
the organisation, from the front line 
to Executive Directors, ensuring 
that every employee is incentivised 
and rewarded to deliver the same 
shared objectives.

We are cognisant of the requirements 
of the 2018 Code, and our approach to 
future reporting is set out on page 114. 
We will continue to evolve our disclosure 
on executive pay taking into account 
best practice.

The At a Glance section on page 100 
outlines how the Committee intends to 
implement the Policy in 2019/20.

Ongoing Shareholder  
communication

In line with our commitment to 
maintaining a credible and transparent 
remuneration framework, in April 
2019 we contacted our 30 largest 
shareholders representing over 50% 
of our issued share capital, as well as 
Glass Lewis, The Investment Association 
and ISS, to inform them of proposed 
changes to the operation of our annual 
bonus for the 2019/20 financial year. 
These are all within the remit of the 
current Policy.

The Board is confident that the Company 
is making strong progress against 
its priorities and delivering value for 
all our stakeholders (shareholders, 
customers and colleagues). The focus 
for the remainder of AMP6 is to deliver 
the very best service to our customers 
and build a resilient future to protect 
our services and the environment going 
into AMP7. A number of objectives drive 
this strategic focus and achieving these 
objectives will ensure that we continue to 
deliver long-term, sustainable value for 
all our stakeholders. As the Company’s 
strategic priorities evolve, the Committee 
firmly believes that the operation of the 
bonus must evolve with it. 

Our approach has increased focus 
on customers, asset health and the 
environment. We are committed to 
building a resilient future over the longer 
term, and believe that by making these 
adjustments to our bonus scheme we are 
strengthening the alignment between 
reward outcomes and strategic priorities 
for both the coming financial year and the 
years ahead. The changes will: 

•  Increase the proportion of bonus 

attributed to Customer and 
Environment ODIs from 28% to 35%;

•  Create three sub-categories within the 
Customer and Environment element 
of the bonus, which all directly relate 
to the delivery of a resilient service for 
our customers:

 – Customer Outcomes (15%); 

 – Asset Health (10%); and

 – Environment and Social Outcomes 

(10%);

•  Retain the element of the bonus around 
customer complaints and its weighting 
of 8% but align measurement with 
Ofwat’s proposed new approach 
(known as ‘C-Mex’ – Customer Service 
Measure of Experience);

•  Reduce the proportion of bonus linked 

to PBIT from 57% to 49%;

•  Remove the bonus reward linked to 
the delivery of personal objectives, 
previously 7%. The Committee believes 
that the individual contributions of 
the members of the Executive will be 
reflected in the outcomes for the other 
bonus measures; and

•  Retain the proportion of bonus linked 

to Health and Safety at 8%.

The feedback and responses received on 
the proposed changes were positive and 
supportive overall of the Committee’s 
approach, which also has the strong 
support of Ofwat.

Committee performance

The Committee’s performance was 
assessed as part of the annual Board 
evaluation. I am pleased to report 
that the Committee is regarded as 
operating effectively and the Board 
takes assurance from the quality of the 
Committee’s work.

Philip Remnant
Chairman of the 
Remuneration Committee

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Strategic report
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Group financial statements
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Key areas of Remuneration Committee focus in 2018/19
A summary of the matters considered at each meeting is set out below:

May 2018

Annual bonus outcome for 2017/18
2015 LTIP vesting
Salary increases for Executive Committee members and for Executive Directors
Annual bonus 2018/19 targets 
LTIP awards for 2018
Final draft of Directors’ remuneration report for 2017/18
Review of AGM season 
Update on Remuneration Policy consultation
November 2018

Reward and performance alignment 2017/18 compared with Water and Sewerage Companies (‘WaSC’) peers
Update on market practice and remuneration forward look
UK Corporate Governance Code update
Gender pay reporting 2018
Annual bonus 2018/19 – interim update
LTIP award – application of RoRE methodology
LTIP leavers
Annual bonus 2019/20 – design 
January 2019

Executive Committee members and Executive Directors’ benchmarking review
Review of expense claims procedure for Chairman and CEO
LTIP awards for 2019
Annual bonus 2019/20 – structure and targets
Directors’ remuneration report planning for 2018/19
Review of mandatory shareholding requirements and update on sourcing for share schemes
March 2019

Executive Committee members and Executive Directors’ salary increase proposals
Terms of reference for the Remuneration Committee
Annual bonus 2018/19 – interim update
LTIP awards for 2019
UK Corporate Governance Code update
LTIP leavers
Review of fees for the Company Chairman

Who supports the Committee? 

To ensure that the Company’s 
remuneration practices are in line 
with best practice, the Committee 
has appointed independent 
external remuneration advisers, 
PricewaterhouseCoopers LLP (‘PwC’). 
This appointment in 2017 followed a 
selection process. PwC attends meetings 
of the Committee by invitation. The CEO, 
Director of Human Resources and, by 
invitation, the Head of HR Operations 
and Reward & Pensions Manager also 
attended the Committee meetings to 
provide advice and respond to specific 
questions. Such attendances specifically 
excluded any matter concerning their 
own remuneration. The Company 
Secretary acts as secretary to 
the Committee. 

PwC is one of the founding members of 
the Remuneration Consultants Group 
Code of Conduct and adheres to this 
Code in its dealings with the Committee. 
The Committee reviews the appointment 
of its advisers annually and is satisfied 
that the advice it receives is objective 
and independent. 

Fees for advice provided by PwC 
to the Committee during the year 
were £143,000 excluding VAT 
(2017/18: £170,500). Separate teams 
within PwC also provided unrelated 
tax consulting, pensions, and other 
assurance and advisory services during 
the year. 

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Remuneration

At a Glance

Strategic alignment of remuneration 

The following section sets out our 
remuneration framework, a summary 
of how the Policy was applied in 
2018/19 in the context of our business 
performance, and from page 104 
details how the Committee intends to 
implement the Policy in 2019/20. 

The Committee believes it is important that, for Executive Directors and senior 
management, a significant proportion of the remuneration package should be 
performance-related, and that performance conditions applying to incentive 
arrangements support the delivery of the Company’s strategy through our five 
strategic priorities. The following table sets out how each of these is reflected in the 
Annual Bonus Scheme and LTIP for 2018/19, and it will be updated next year to reflect 
the 2019/20 Annual Bonus Scheme.

Strategy and its link to performance based pay

Embed customers 
at the heart of 
what we do

Driving operational 
excellence and 
continuous 
innovation

Investing 
responsibly for 
sustainable 
growth

Changing the 
market for 
the better

Creating an 
awesome place 
to work

How do we measure progress against our objectives?

•  Internal 

sewer flooding

•  External 

sewer flooding

•  Minutes 

without supply
•  Water quality  
complaints

•  Improvements to 
river water quality
•  Number of Category 
3 pollution incidents

•  Successful  
catchment  
management  
schemes

•  Delivering our 

capital programme

•  Building 

a sustainable  
business

•  Clear PR19 plan
•  Compelling case 
for investment 
•  Bioresources 

change programme

•  Be the sector’s 
thought leader
•  Create a strong 
Welsh entity

•  Lost time incidents 

per 100,000 
hours worked

How are our strategic objectives linked to our incentive plan?

Annual Bonus Scheme

Customer ODIs (20%)

Customer ODIs (20%)

RWWW PBIT (47%)

Customer ODIs (20%)

Customer 
Complaints (8%)

Personal Objectives  
(7%)

Business Services 
PBIT (10%)

Personal Objectives 
(7%)

Health and Safety  
(8%)

RoRE * (100%)

RoRE* (100%)

RoRE* (100%)

RoRE* (100%)

LTIP

Wholesale Totex

Retail operating costs

ODIs

Financing

* Components of RoRE are:

100

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Other information

2018/19 Single figure outcomes

The graphs show how the successful delivery of our strategy has flowed through to the rewards provided to our Executive Directors. 
The full explanatory notes for each element of remuneration are detailed on page 117 in the Annual Report on Remuneration.

2018/19 Single figure outcomes £’000

CEO (Liv Garfield)

3,852

CFO (James Bowling)

4,000

3,000

2,000

1,000

897

2,199

2,395

2,194

2,009

1,198

1,253

1,158

547

0

Minimum

On-target

Maximum

Single figure
2018/19

Single figure
2017/18

Minimum

On-target

Maximum

Single figure
2018/19

Single figure
2017/18

Salary

Pension

Benefits

Annual Bonus

LTIP

Share price growth

•  Minimum pay is fixed pay only (i.e. salary + benefits + pension). 

•  On-target pay includes fixed pay, 50% of the maximum bonus (equal to 60% of salary for both the CEO and the CFO) and 50% vesting of the LTIP awards (with grant 

levels of 200% of salary for the CEO and 150% of salary for the CFO), and illustrating 25% increase in share price on LTIP shares over the vesting period.

•  Maximum pay includes fixed pay and assumes 100% vesting of both the annual bonus and the LTIP awards, and illustrating 50% share price increase on LTIP 

shares over the vesting period.

•  All amounts have been rounded to the nearest £1,000. Salary levels (which are the base on which other elements of the package are calculated) are based 

on the salary paid during the year ended 31 March 2019. The value of taxable benefits is the cost of providing those benefits in the year ended 31 March 2019. 
The Executive Directors are also permitted to participate in the all-employees Sharesave scheme, on the same terms as other eligible employees, but they have 
been excluded from the above graph for simplicity.

Annual bonus 2018/19 outturn

Further details, including information on the performance assessment of personal objectives are set out on pages 118 and 119 in 
the Annual Report on Remuneration.

RWWW  
PBIT(i)

Customer  
ODIs(ii)

Business  
Services PBIT(iii)

Health and  
safety(iv) 

Customer  
complaints(v) 

Personal  
performance

Threshold  
(0% payable)

£515.1m

Target  
(50% payable)

£528.1m

Maximum  
(100% payable)

£541.1m

Actual £527.0m

£40m

£58.8m

0.17

5%

Actual 0.30

Actual –14%

£60m

£60.8m

0.13

10%

Actual £91.1m

Actual £67.4m

£80m

£62.8m

0.09

15%

Weighting 

47%

20%

10%

8%

8%

7%

Outcome  
achieved

21.5% 

20%

10%

0%

0%

7% – CEO
7% – CFO

(i)  Underlying profit as defined in note 45 to the Group financial statements.

(ii)  Customer ODIs quoted pre-tax in 2012/13 prices and pre the regulatory customer ODI cap.

(iii) Underlying PBIT adjusted to remove £3.3 million impact of IFRS 15.

(iv)  Measured as number of lost time incidents divided by number of hours worked multiplied by 100,000.

(v)   Measured as the percentage reduction in written complaints.

CEO
CFO

2018/19
salary*
(£)
708.0
426.6

Bonus opp  
(% salary)
120
120

Bonus outcome  
(% max)
58.5
58.5

Annual Bonus  
(£)
497.0
299.5

Cash bonus  
(£)
248.5
149.8

Value of shares 
awarded  
(£)
248.5
149.7

* Bonus calculated using salary at 31 March 2019.

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Remuneration

2016 LTIP vesting in 2018/19

The chart shows the outcome of the 2016 
LTIP awards, for which the performance 
period ended on 31 March 2019. The LTIP 
which is based on RoRE over the three 
years to 31 March 2019 will vest in 
June 2019. 

Further information is provided on 
page 120 in the Annual Report on 
Remuneration, including a breakdown 
of the LTIP awards granted to Executive 
Directors in 2018. 

Business performance –  
2018/19 outturns against Key 
Performance Indicators (‘KPIs’) 

The charts show our customer ODI and 
RoRE performance since the beginning 
of the current AMP. This strong sustained 
level of performance when compared to 
our Final Determination has informed 
the level of reward received by our 
Executive Directors and our employees 
through the Company-wide bonus 
scheme, which is linked to the same 
performance measures. 

2016 LTIP vesting in 2018/19

Threshold FD  
(25% payable)

RoRE – measured 
against multiple 
of Ofwat FD

1x

Maximum  
(100% 
payable)

CEO  
outcome 
(vesting as  
% of award)

CFO  
outcome 
(vesting as  
% of award)

1.39x

100%

100%

Actual 1.76x

Number  
of shares 
granted

46,115

18,529

Award  
vesting  
(% max)

Face value  
of shares 
vesting(i)

100%

100%

913.2

366.9

CEO

CFO

Value  
attributable  
to share  
price  
movement

Value of  
dividend  
equivalents 
due(ii)

£0

£0

£88.5

£35.6

Value of  
resultant  
award

£1,001.7

£402.5

(i)  Based on 3 month average share price as at 31 March 2019 of £19.80.

(ii)  Based on dividends paid in the period since date of grant to 31 March 2019.

Business performance – 2018/19 outturns against KPIs

ODI £m(i) (ii) (iii)

100

71.6

47.4

23.2

2015/16

2016/17

2017/18

Severn Trent

(4.5)

2018/19

50

0

(i) 

 2017/18 figure restated to reflect Ofwat’s decision on supply interruptions in their Final Determination 
of in-period ODIs for 2018.

(ii)   Customer ODIs quoted pre-tax in 2012/13 prices.

(iii)  2018/19 figure is post the regulatory customer ODI cap. Pre cap the net reward was £91.9 million 

as shown in the annual bonus 2018/19 outturn on page 101.

RoRE %(i) (ii)

15%

10%

5%

6.3%

6.6%

10.8%

9.0%

11.1%

10.2%

8.1%

0%

2015/16

2016/17

2017/18

2018/19

Severn Trent

UQ of WaSC’s

(i) 

 2017/18 figure restated to reflect Ofwat’s decision on supply interruptions in their Final Determination 
of in-period ODIs for 2018.

(ii)  Calculated in accordance with Ofwat methodology. UQ data is not yet available for the current year.

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Executive Director shareholdings 
% of base salary

1,000

322%

800

600

400

200

0

443%

132%

443%

300%

200%

207%

231%

96%

207%

CEO

CFO

Shareholding requirement

Shares counting towards shareholding requirement(i)

Unvested subject to continued employment(ii)

Unvested subject to performance(iii)

(i) 

 Represents beneficially owned shares as well as shares held in trust as part of the annual bonus 
deferred share awards (of which 50% are deducted to cover statutory deductions).

(ii)   Represents 2016 LTIP shares which are subject to an ongoing vesting period plus shares held as part 

of the Sharesave scheme.

(iii)  Represents the 2017 and 2018 LTIP awards which are subject to ongoing performance. 

All calculations in the above chart use a closing share price on 31 March 2019 of £19.76.

Overall link to remuneration and equity of the Executive Directors

2018/19 
Single 
Figure 
(£’000s)

2,395.4
1,253.0

Shares held 
at start of 
year

Shares held 
at end of 
year

Value of 
shares at 
start of year

Value of 
shares at 
end of year

(£’000s)(i)

(£’000s)(ii)

103,274
23,464

137,349
32,075

£1,904.4
£432.7

£2,714.0
£633.8

Difference 
(£’000s)

+£809.6
+£201.1

CEO
CFO

(i)  Based on a closing share price on 31 March 2018 of £18.44.

(ii)  Based on a closing share price on 31 March 2019 of £19.76.

Executive Director shareholdings

The CEO and CFO have exceeded the 
shareholding requirements applicable in 
2018/19 of 300% and 200% respectively 
of salary.

Shareholding requirement

The minimum shareholding requirement 
for Executive Directors, and the 
current share interests of the Executive 
Directors, take into account shares which 
are owned outright or vested, shares 
which are unvested and shares which are 
subject to performance, and are set out 
opposite. The shareholding requirement 
must be built up over a five year period 
and then subsequently maintained. 
Further detail regarding the Executive 
Directors’ outstanding shares awards 
can be found on page 120.

Shares counting towards the 
achievement of the guideline include 
beneficially owned shares (including 
shares held by connected persons) and 
the net of tax value of deferred shares 
under the annual bonus since they are 
not subject to performance conditions. 
The Executive Directors are expected to 
retain all shares received through the 
vesting of any incentive schemes (after 
the settlement of any tax liability) until 
the shareholding requirements are met.

Overall link to remuneration and 
equity of the Executive Directors

As a Committee, we want to incentivise 
Executive Directors to take a long-term, 
sustainable view of the performance of 
the Company. This is why, when we look 
at the remuneration paid in the year, we 
also look at the total equity they hold and 
its value based on the performance of the 
Company. The table sets out the number 
of shares beneficially owned by the 
Executive Directors at the beginning and 
end of the financial year, and the impact 
on the value of these shares taking the 
opening and closing price for the year.

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Remuneration

Summary of the Policy and implementation in 2018/19 and 2019/20

The Company’s Policy remains to attract, 
retain and motivate its leaders and to 
ensure they are focused on delivering 
business priorities within a framework 
designed to promote the long-term 
success of Severn Trent, aligned with 
shareholder interests. 

The diagram below illustrates the 
balance of pay and time period 
of each element of the Policy for 
Executive Directors.

Total pay

Fixed pay

Fixed pay

Annual Bonus
(Malus and clawback provisions apply)

LTIP
(Malus and clawback provisions apply)

Year 1

Year 2

Year 3

Year 4

Year 5

Salary

Benefits,  
Pension

50% in cash

50% in shares 
3-year deferral period 
No further performance conditions

Up to 200% salary 
3-year performance period

2-year holding period 
No further performance conditions

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The table below sets out an overview of the key areas of the Policy and summarises how the Committee applied the Policy in 
2018/19, together with details of how the Committee intends to implement the Policy in 2019/20.

Base Salary
To recruit and reward Executive Directors of a suitable calibre for the role and duties required.

Operation

Opportunity

Any increases will typically not be 
higher than the average increases 
for employees.
However, a higher increase may 
be proposed in the event of a role 
change or promotion, or other 
exceptional circumstances.

Salaries are normally reviewed 
annually on 1 July. 
Salaries take account of:
–  Individual performance;
–  Experience and contribution;
–  Developments in the relevant 

employment market;
–  Company performance 

and affordability;
–  Wider economic 
environment; and
–  Internal relativities.

How we implemented  
the Policy in 2018/19

Executive Directors’ 
salaries increased by 2.5% 
from 1 July 2018. 
CEO – £708,000
CFO – £426,600
These rises were lower 
than the general employee 
salary increase.

How we plan to implement 
the Policy in 2019/20

Executive Directors’ 
salaries increase by 2.4% 
from 1 July 2019. 
CEO – £725,000
CFO – £436,900
These rises are in line with the 
general employee salary increase.

Benefits
To provide competitive benefits in the market to enable the recruitment and retention of Executive Directors.

How we implemented  
the Policy in 2018/19

Normal company 
benefit provision.

How we plan to implement  
the Policy in 2019/20

No change.

Operation

Opportunity

The value of benefits is based 
on the cost to the Company and 
there is no pre-determined 
maximum limit. The range and 
value of the benefits offered are 
reviewed periodically.

Benefits typically include car 
allowance, family level private 
medical insurance, life assurance, 
personal accident insurance, 
health screening, an incapacity 
benefits scheme and other 
incidental benefits and expenses.
In addition, Executive Directors 
are eligible to participate in 
all-employee share plans 
on the same terms as other 
eligible employees.

Pension
To provide pension arrangements comparable with similar companies in the market to enable the recruitment and retention 
of Executive Directors.

Operation

Opportunity

A defined contribution scheme 
and/or cash supplement in lieu 
of pension.

For current Executive Directors, 
the Company contribution 
to a pension scheme and/or 
cash allowance will be up to 
a maximum of 25% of salary.
For any new recruit, the 
contribution will be up to a 
maximum of 15% of salary. 
This is in line with the level 
provided to the wider workforce.

How we implemented  
the Policy in 2018/19

Executive Director current 
pension arrangements for 
2018/19 are as follows:
CEO – 25% of salary
CFO – 25% of salary

How we plan to implement  
the Policy in 2019/20

No change for current Executive 
Directors.

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Remuneration

Annual bonus
To encourage improved financial and operational performance and to align the interests of Executive Directors with 
shareholders through the partial deferral of payment in shares.

Operation

Opportunity

Maximum award of 120% 
of salary.
There will be no payment made 
for threshold performance.
50% of maximum will be paid 
for target performance and 
100% of maximum will be paid 
for stretch performance.

Bonuses are based on financial, 
operational and customer service.
50% of the bonus is paid in cash 
and 50% is deferred into shares 
for three years (with the value of 
any dividends to be rolled up and 
paid on vesting). There are no 
further performance targets on 
the deferred amount.
The performance measures and 
targets for the annual bonus are 
selected annually to align with 
the business strategy and the key 
drivers of performance set under 
the regulatory framework.
Malus and clawback 
provisions apply.

How we plan to implement  
the Policy in 2019/20

No change to the maximum 
bonus opportunity or payment 
mechanisms of bonuses.
See page 97 for the Chairman’s 
letter and description of changes 
proposed to the operation of the 
annual bonus for financial year 
2019/20.
Performance measures 
(as a % of maximum):
Group PBIT – 49%
Resilient Service ODIs – 35%:
• Customer (15%)
• Asset Health (10%)
• Environment (10%)
Customer Service – 8%
Health & Safety – 8%

How we implemented  
the Policy in 2018/19

Maximum opportunities:
CEO – 120% of salary 
CFO – 120% of salary
Performance measures 
(as a % of maximum):
Regulated Water and 
Waste Water PBIT – 47% 
Business Services  
PBIT – 10%
Customer ODIs – 20%
Health & Safety – 8%
Customer experience – 8%
Personal objectives – 7%

Executive Directors awarded 
bonuses of:
CEO – 70.2% of salary 
CFO – 70.2% of salary
Deferral of 50% of bonus earned. 
See page 101 for further details 
on outcomes.

LTIP
To encourage strong and sustained improvements in financial performance, in line with the Company’s strategy and long-term 
shareholder returns.

How we implemented  
the Policy in 2018/19

Grant levels:
CEO – 200% of salary
CFO – 150% of salary
The 2016 LTIP vested in the  
year at 100%. See page 120  
for further details.
See page 121 for details of the 
RoRE target for the 2018 LTIP 
awards granted in the year.

How we plan to implement  
the Policy in 2019/20

No change to maximum 
LTIP opportunities or the 
performance conditions.
See page 107 for detail on 
LTIP awards to be granted.

Operation

Opportunity

Maximum award opportunity 
up to 200% of salary. Up to 
25% of an award may vest for 
threshold performance.

Awards are granted annually 
and are subject to a three year 
performance period.
RoRE is the sole performance 
condition, with a stretch target 
based on UQ performance.
RoRE is calculated as profit 
after tax (plus incentives 
earned in the year) divided by 
the average equity proportion 
of our regulatory capital value, 
as prescribed by Ofwat.
Awards made to Executive 
Directors are subject to a two 
year holding period post-vesting 
which continues to operate 
post-cessation of employment.
Malus and clawback 
provisions apply.
The value of dividends paid on the 
shares comprising the award will 
be rolled up and paid on vesting.

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Shareholding requirement
To encourage strong alignment between the interests of shareholders and Executive Directors.

Operation

The CEO is expected to build and maintain a holding of shares to 
the value of 300% of salary, and other Executive Directors 200% 
of salary.
Executive Directors are expected to retain all of the net of tax 
number of shares they receive through the LTIP and deferred 
share bonus until the shareholding requirement has been met.

How we implemented  
the Policy in 2018/19

CEO – 300% of salary 
CFO – 200% of salary
See pages 103 and 120 for 
further details on shareholding 
requirements and outstanding 
share awards.

How we plan to implement  
the Policy in 2019/20

No change to requirements.

LTIP awards to be granted in 2019

The table below describes how the LTIP will be implemented in 2019. The CEO’s award will be 200% of salary and the CFO’s 
award will be 150% of salary. The RoRE performance condition that will be measured over three years, to 31 March 2022, 
and corresponding vesting (as % of salary) will be:

Vesting for performance

Award

2019 LTIP
CEO
CFO

Threshold FD

% Salary
37.5%
25%

1.39 x FD

% Salary
150%
100%

UQ RoRE performance relative to WaSCs

% Salary
200%
150%

Chairman and Non-Executive Directors’ fees (audited)

Chairman’s fee
Fee paid to all Non-Executive Directors
Supplementary fees:
– Senior Independent Director
– Audit Committee Chairman
– Remuneration Committee Chairman
– Corporate Responsibility Committee Chair
– Treasury Committee Chairman

Fees  
2019/20

Fees  
2018/19 

Increase %

£294,600
£56,450

£287,600
£55,100

£10,000
£15,000
£15,000
£13,000
£15,000

£10,000
£15,000
£15,000
£13,000
£15,000

2.4%
2.4%

0.0%
0.0%
0.0%
0.0%
0.0%

Chairman and Non-Executive 
Directors’ fees (audited)

From 1 April 2019, Non-Executive 
Director fees were increased by 
2.4% from £55,100 to £56,450, and 
the Chairman’s fee was increased 
by 2.4% from £287,600 to £294,600. 
These increases are in line with the 
general employee salary increase. 

The current fee levels, and those for 
the future financial year, are set out in 
the table.

The Chairman, Senior Independent 
Director and Non-Executive Directors 
are appointed for a three year term, 
subject to annual re-election by 
shareholders following the annual 
Board Effectiveness evaluation process. 
This term can be renewed by mutual 
agreement, up to a maximum total 
tenure of nine years. The current Letters 
of Appointment are available on the 
Severn Trent Plc website.

The Chairman, Andrew Duff, will be 
standing for re-election at the Company’s 
forthcoming AGM on 17 July 2019 and, in 
order to facilitate an effective succession 
plan, it is intended that he remains as 
Chairman until the announcement and 
induction of his successor.

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Remuneration

Employment at Severn Trent

•  Pay Comparisons:

 – Alignment with Group performance;

 – Gender pay; and

 – Social Mobility Index.

Communication with employees 

To ensure the voice of our employees 
is heard, we have an active Employee 
Forum (‘the Forum’) that meets every 
quarter to discuss business challenges 
and opportunities. The Forum is chaired 
jointly by a member of the Executive 
Committee and the Trade Unions. 
Members include representatives 
from HR, joint Trade Unions and 
employees from our other business 
area employee forums.

The objectives of the Forum are to: 

•  Involve employees by sharing 

information on the future of our 
business and the water industry;

•  Work together on issues that affect our 

employees; and 

•  Work in partnership to deliver better 
solutions to improve the way we work.

During 2018/19, the CEO discussed 
the performance of the business with 
the Forum, together with key financial 
information and ideas for efficiencies. 

Top 50 Best Places to Work

Severn Trent Plc has been honoured 
with a Glassdoor Employees’ Choice 
Award, recognising the Best Places 
to Work in 2019, based solely on 
the input of employees, who elect 
to provide feedback on their jobs, 
work environments and companies 
through Glassdoor.

We have taken the opportunity to create 
a new section in this report which brings 
visibility of remuneration across the 
entire workforce together in one place.

Creating an awesome place to work 
is one of our key strategic priorities, 
and one of the ways in which we aim to 
achieve this is through a diverse and 
inclusive working environment, and by 
rewarding our employees throughout 
the organisation in a fair manner. 
In making decisions on executive 
pay, the Committee considers wider 
workforce remuneration and conditions, 
and we believe that it is important to 
be transparent about the link between 
the two. 

As part of our commitment to fairness, 
we have included in this section more 
information on our remuneration 
principles, wider workforce pay 
conditions, the Committee’s remit, 
our Gender Pay statistics and 
how remuneration aligns with 
Group performance. 

The Committee ensures that pay is fair 
throughout the Company and makes 
decisions in relation to the structure of 
executive pay in the context of the wider 
workforce remuneration and the cascade 
of incentives throughout the business. 
The Committee’s remit extends down to 
Executives and senior management for 
which it recommends and monitors the 
level and structure of remuneration.

This section of the report covers 
the following:

•  Communication with employees;

•  Severn Trent’s 

Remuneration Principles; 

•  Wider workforce considerations 

and approach to fairness, including 
diversity and inclusion policies;

•  Introduction to wider Committee remit 

and the Committee’s report:

 – On wider workforce pay policies and 
whether the approach to executive 
remuneration is consistent; and

 – On the alignment of the incentives 
operated by the Group with its 
culture and strategy.

The Chairman and CEO regularly attend 
the Forum and in the coming year 
the Committee Chairman, and other 
Non-Executive Directors will attend. 
The Forum provides the opportunity for 
the Board to meet employees across 
the Severn Trent Group and enables 
their views to be fully considered at 
Board level. Individual Directors provide 
feedback to the Board at each meeting.

The Board also receives feedback from 
the ‘Ask Liv’ section on the intranet.

Remuneration principles

Our reward strategy is designed to 
support and reinforce Severn Trent’s 
purpose, vision and values and to reward 
all of our employees for delivering 
against our strategic objectives. We have 
updated our remuneration principles to 
support the next phase of our strategic 
development. The principles that 
we have developed apply across the 
Group and are cascaded throughout 
the organisation. 

The 2018 Code requires the Committee 
to determine the Policy and practices 
for Executive Directors in line with a 
number of factors set out in Provision 40, 
and further details on our remuneration 
principles and how we have addressed 
the requirements are set out on 
page 109. 

“For employers, we know that a 
satisfied and engaged workforce 
helps drive financial performance. 
Glassdoor Best Places to Work 
winners are strategically investing 
in company culture, career 
growth opportunities and more, 
which also serves as a major 
recruiting advantage,” said Dr. 
Andrew Chamberlain, Glassdoor 
Chief Economist.

When sharing a company review on 
Glassdoor, employees are asked 
to rate their satisfaction with the 
company overall, and key workplace 
factors like career opportunities, 
compensation and benefits, culture 
and values, senior management and 
work/life balance.

108

Severn Trent Plc  Annual Report and Accounts 2019

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Our purpose: To serve our communities and build a lasting legacy

Our vision: To be the most trusted water company by 2020

How do we embed our purpose and vision in our remuneration guiding principles?

Our remuneration principles

Support our purpose, 
vision and values 
and our wider 
business goals

Drive long-term 
sustainable performance 
for the benefit of all our 
customers, shareholders 
and wider stakeholders

Be simple, 
transparent and 
easily understood 
by internal and 
external stakeholders

Encourage our 
employees to think 
and act like owners 
in the business

Attract, motivate 
and retain all our 
employees with diverse 
backgrounds, skills and 
capabilities

How does the Committee address the requirements under Provision 40?

Cultural alignment and 
proportionality
• The Committee ensures 
that the overall reward 
framework embeds 
our purpose, vision 
and values

• The Committee reviews 
the executive reward 
framework regularly 
to ensure it supports 
the Company’s 
strategic objectives

Proportionality and risk
• A significant proportion 

of remuneration is 
delivered in variable pay 
linked to corporate  
performance

• Performance measures/
targets for incentives are 
objectively determined

• Outcomes under 

incentive plans are based 
on holistic assessment 
of performance

Simplicity, clarity and 
predictability
• The Committee 

ensures the highest 
standards of disclosure 
to our internal and 
external stakeholders
• The Committee makes 
decisions on executive 
pay in the context of 
all employees and the 
external environment

Cultural alignment  
and risk
• The Committee ensures 
that a significant portion 
of reward is equity-
based and thereby linked 
to shareholder return
• Executives are required 

to build significant 
personal shareholdings 
in the Company and this 
is regularly monitored by 
the Committee

Clarity
• The Committee 

ensures that Executive 
Directors are provided 
with a remuneration 
opportunity which is 
competitive against 
companies of a similar 
size and complexity, with 
a strong emphasis on the 
variable elements

Alignment of the Policy to the Provisions of the 2018 Code

Clarity

The Company’s performance remuneration is based on supporting the implementation of the Company’s strategy  
measured through KPIs which are used for the Annual Bonus and LTIP. This provides clarity to all stakeholders on the 
relationship between the successful implementation of the Company’s strategy and the remuneration paid. 

Simplicity

The Company operates a UK market standard approach to remuneration which is familiar to all stakeholders. 

Risk

The Policy includes the following:
• Setting defined limits on the maximum awards which can be earned;
• Requiring the deferral of a substantial proportion of the incentives in shares for a material period of time, helping to 
ensure that the performance earning the award was sustainable, and thereby discouraging short-term behaviours;

• Aligning the performance conditions with the agreed strategy of the Company;
• Ensuring a focus on long-term sustainable performance through the LTIP; and
• Ensuring there is sufficient flexibility to adjust payments through malus and clawback and an overriding discretion to 

depart from formulaic outcomes, especially if it appears that the behaviours giving rise to the awards are inappropriate 
or that the criteria on which the award was based do not reflect the underlying performance of the Company.

Predictability 

Shareholders were given full information on the potential values which could be earned under the Plans on their approval. 
In addition, all the checks and balances set out above under ‘Risk’ were disclosed at the time of shareholder approval. 

Proportionality The Company’s incentive plans clearly reward the successful implementation of the strategy, and through deferral and 
measurement of performance over a number of years ensure that the Executive Directors have a strong drive to ensure 
that the performance is sustainable over the long term. Poor performance cannot be rewarded due to the Committee’s 
overriding discretion to depart from the formulaic outcomes under the incentive plans if they do not reflect underlying 
business performance.

Alignment  
to culture

A key principle of the Company’s culture is a focus on customers and their experience; this is reflected directly in the type of 
performance conditions used for the bonus. The focus on ownership and long-term sustainable performance is also a key 
part of the Company’s culture. In addition, the measures used for the incentive plans are measures used to determine the 
success of the implementation of the strategy. 

Severn Trent Plc  Annual Report and Accounts 2019

109

Governance

Directors’ remuneration report continued
Remuneration

Wider Workforce considerations 
and our approach to fairness

Pay and alignment 
We recognise the central importance of 
all of our teams in delivering success 
and, as such, we seek to create an 
inclusive working environment, to reward 
our employees in a fair and equitable 
manner, and to provide fulfilling 
careers. We do this by providing all our 
employees with:

Eligibility

All employees 

Number of  
employees covered

Remuneration  
element

Details 

6,872 
(as at 31 March 2019)

Salary

Benefits

Pension

Annual bonus 

SAYE 

LTIP 
A proportion of 
this population 
participate in the 
LTIP by annual 
invitation
Shareholding 
guidelines as a 
% of salary
CEO – 300%
CFO – 200%
Exec Co – 100%

Management  
and senior  
management 

374 

Executive Committee 
and Executive  
Directors 

11

Salaries are set to reflect market value of the role, and to aid 
recruitment and retention.
Employees who are not on a training rate of pay (such as apprentices) 
receive at least the voluntary Living Wage. We also monitor closely 
the rates of pay of people who are training with us to make sure they 
remain fair and competitive.
All employees are eligible to participate in our flexible benefits scheme 
which we believe is one of the best in the industry and which is designed 
to support a positive work-life balance.
45% of our employees choose to tailor their benefits via our flexible 
benefits scheme. They have also saved a total of £56,309 through our 
employee discount partnerships since the scheme was launched.
We offer a market leading defined contribution pension scheme and 
double any contributions that employees make (up to a maximum of 15% 
of salary), regardless of level or seniority. When colleagues get closer to 
retirement, we provide education and support to help plan for the next 
stage of their lives.
We are proud that 98% of our employees are members of the pension 
scheme and 57% pay contributions above the minimum of 3%.
All of our people share in our success by participating in our all-
employee bonus plan, ensuring all employees are aligned with the same 
measures and rewarded for achieving our key objectives. 
For this year the bonus paid out £909 to our frontline employees 
in Severn Trent Water Limited and Hafren Dfyrdwy. New starters, 
post 2 January 2019, were not eligible to receive a bonus.
Offering the opportunity to participate in our Sharesave scheme 
encourages employee engagement and reinforces our strong 
performance culture, enabling all employees to share in the  
long-term success of the Company whilst also aligning participants 
with shareholder interests.
Nearly 70% of our employees are active participants in our Sharesave 
scheme which gives employees an opportunity to save up to £500 per 
month over three to five years, with the option to buy Severn Trent Plc 
shares at a discounted rate at the end of the period.
The LTIP reinforces delivery of long-term creation of value and sector 
outperformance.
The retention of shares by Executive Directors for the longer term 
also supports a shared ownership culture in the Group.

Supports alignment of Executives’ interests with shareholders.

110

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Our Social Purpose

We are proud to be recognised as the 
first socially purposeful Company in 
the utility sector. Read more in our 
Social Purpose Chapter on page 6. 
Our employees tell us we are doing 
well on diversity and inclusion 
through great scores in our employee 
engagement survey but we know there 
are further opportunities to reflect the 
demographics of our region. 

As a result, we remain strongly 
committed to the long-term sustained 
development of our employees and 
communities through our evolving 
diversity and inclusion policies. 

The diagram below summarises some 
of our activities and accomplishments 
in this area: 

Do more to support our development 
and wellbeing

Recognise and fairly reward 
everyone’s contribution

£10m 

Investment in the 
Severn Trent Academy 
supporting development 
of colleagues at all 
stages of their careers, 
from foundation 
apprenticeships and 
graduate entrants 
through to higher 
and degree level 
apprenticeships and 
Masters degrees

    240

Menopause awareness 
programme, so far over 
240 employees have 
attended our menopause 
workshops, 10% of whom 
were male

LGBT+ Ally campaign 
and Pride

Our 2019 starting 
rates are c.£16,000 
for Apprentices, 
£16,900 pro rata 
for Undergraduate 
Placements and 
c.£27,000 for Graduates

Fairness, transparency 
and alignment runs 
through our entire 
customer focused 
bonus scheme from 
the top to the bottom 
of the Company

Provide everyone the opportunity to succeed  
in a job that the community depends upon

Be a company that we’re 
inspired to work for

2 days

24

To enable employees 
to participate in 
volunteering programmes,  
and a third of our  
employees took this up

Visited 24 schools 
and colleges in social 
mobility cold spots

Employability scheme 
to support people with 
learning difficulties to 
gain work experience 
and skills

Our graduate scheme 
has a Black, Asian and 
Minority Ethnic (‘BAME’) 
representation of 31%, with 
the equivalent figure for 
our apprentices being 12%

Top 4

The top 4 for women’s 
representation amongst 
Executive Committee and 
their direct reports within the 
FTSE100 recognised in the 2018 
Hampton-Alexander Review

Top 50

62%

Employee engagement 
which is 5 points ahead 
of the UK and Ireland 
average benchmark

93% 

Trusted to 
do my job

92% 

Proud to be part 
of Severn Trent

Severn Trent Plc  Annual Report and Accounts 2019

111

Governance

Directors’ remuneration report continued
Remuneration

Gender Pay Gap Reporting 

Gender pay reporting legislation 
came into force in April 2017 and 
requires all UK employers with 250 
or more employees to publish annual 
information illustrating pay differences 
between male and female employees. 
At Severn Trent, we are passionate about 
equality, diversity and inclusion and are 
committed to addressing our Gender 
Pay Gap. 

We reported our Gender Pay Gap in 
November 2018 in line with statutory 
requirements. The data was based on 
figures from 5 April 2018 and showed 
a mean gap of 2.8% (last year 2.4%) 
and a median gap of 13.2% (14.6%). 
The increase in the mean reflects small 
changes in the number of men and 
women within our executive population, 
and the decrease in the median is 
primarily driven by a higher proportion 
of females being recruited and promoted 
within our senior managerial population.

We continue to encourage and embrace 
diversity, and are always looking 
at ways in which we can build our 
inclusive approach. 

The full Gender Pay Gap report 
can be found on the Severn Trent 
website, detailing the methodology 
and definitions, including case studies 
showcasing the achievements of two 
of our employees, and information 
about our trailblazing menopause 
awareness campaign.

Pay quartiles

72.4%

Top  
quartile

27.6%

80.5%

Upper middle 
quartile

19.5%

70.8%

Lower middle 
quartile

29.2%

57.1%

Lower  
quartile

42.9%

The difference in hourly pay between men and women is

2.8%

Mean

1

2

3

4

5

13.2%

The difference in annual bonus pay between men and women is

-50%

Median

1

2

3

4

5

3.9%

112

Severn Trent Plc  Annual Report and Accounts 2019

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Other information

Social Mobility Employer 
Index 2018 

We were ranked as one of the Top 
50 employers in the Social Mobility 
Employer Index 2018 (‘the Index’). 
The Index ranks participating employers 
on their actions to access and progress 
talent from all backgrounds, and 
showcases their progress towards 
improving social mobility.

Having a workforce that is diverse 
in terms of social background is as 
important to Severn Trent as being 
diverse in terms of gender and race, and 
the Index has assessed us on the actions 
we are taking to ensure we are open to 
accessing and progressing talent from 
all backgrounds.

Our ranking has increased from 38th 
to 20th in the Index due to the work we 
have already undertaken in this area to 
enable those from lower socio-economic 
backgrounds to succeed. Measures taken 
to improve social mobility include:

•  Targeting our outreach work at schools 

with above-average levels of free 
school meals/low levels of attainment 
with a focus on Social Mobility 
Cold Spots;

•  Unlike many other organisations, 
which offer apprenticeships at 
levels two and three, we offer higher 
apprenticeships; and

•  Removing the name, grades and 

university attended from all stages 
of the recruitment process for 
our graduate and apprenticeship 
programmes. As a consequence, offers 
were made to individuals who would 
probably not have been recruited under 
the previous grade requirements.

We also signed the Social Mobility Pledge 
in 2019, which encourages companies 
to improve the UK’s record on social 
mobility. As part of this, we will: 

•  Partner with schools and colleges 

to provide coaching through 
quality careers advice, enrichment 
experiences and by mentoring people 
from disadvantaged backgrounds 
or circumstances;

•  Provide structured work experience 
and/or apprenticeship opportunities 
to people from disadvantaged 
backgrounds or circumstances; and

•  Adopt open employee recruitment 
practices which promote a level 
playing field for people from 
disadvantaged backgrounds 
or circumstances.

Severn Trent Plc  Annual Report and Accounts 2019

113

Governance

Directors’ remuneration report continued
Remuneration

Remuneration element 

Details reviewed

Salary 

Bonus 

Long Term  
Incentive Plan

Pension

Salary rises 
General positioning of base salary against market 
Total eligible population (% of Group employees)
Target and maximum range (% of Salary)
Performance conditions in place across the Group
Method of payment – cash or shares
Recovery provisions in place (malus and clawback) 
Total eligible population (% of Group employees)
Target and maximum range (% of Salary)
Type of performance conditions
Holding period
Minimum shareholding requirement
Recovery provisions (malus and clawback)
Defined Contribution
Total eligible population
Group contribution
% – Range of values
For new EDs and existing EDs
Employee contribution
Defined Benefit
Total eligible population
Range of values

Introduction to Committee remit 
and the Committee’s report

Process
In order for the Committee to carry out 
its oversight review of wider workforce 
pay and policies and incentives, a specific 
process is being developed. This section 
provides some detail on how the 
Committee will carry out its duties and 
the key issues that will be considered.

The Committee will receive a report 
twice a year from the Group setting out 
key details of remuneration throughout 
the Group. The table sets out a summary 
of the information that will be received 
and discussed by the Committee at the 
end of the financial year.

Levels of remuneration and the types 
offered will vary across the Group 
depending on the employee’s level of 
seniority and role. The Committee is not 
looking for an homogeneous approach 
but, when conducting its review, it 
will pay particular attention to the 
following issues:

•  Whether the element of 

remuneration is consistent with the 
Remuneration Principles;

•  Whether any differences are objectively 

justifiable; and

•  Whether the approach seems fair 
and equitable in the context of 
other employees.

Once the Committee has conducted 
its review of the wider workforce 
remuneration and incentives, it will 
consider the approach applied to the 
remuneration of the Executive Directors 
and senior management. In particular, 
the Committee is focused on whether, 
within the framework set out above, 
the approach to the remuneration of 
the Executive Directors and senior 
management is consistent with that 
applied to the wider workforce.

The first report, as described above, is 
due to be considered by the Committee 
later in 2019. Details of the findings on 
the alignment of pay across the Group 
will be communicated to employees and 
reported on in next year’s Directors’ 
remuneration report. 

114

Severn Trent Plc  Annual Report and Accounts 2019

Pay comparisons

Our policy quantum compared 
with peers
The following table shows the relative 
position of target total compensation 
under the policy for our Executive 
Directors compared with the 
FTSE51-150.

When we set the remuneration for the 
Executive Directors, one of the factors 
the Committee considers is the relevant 
market for Executive Directors, which 
we believe is the FTSE51-150, and the 
size of the Company compared with 
these peers. The Company is around 
the median of this comparator group by 
market capitalisation and the proposed 
target total compensation has been set 
broadly in line with this position. 

CEO remuneration vs returns 
to shareholders
The graph shows the value at 31 March 
2019 of £100 invested in Severn Trent 
Plc on 1 April 2009 compared with 
the value of £100 invested in the FTSE 
100 index. The FTSE100 was chosen 
as the comparator index because the 
Company is a constituent of that index. 
The intermediate points show the value 
at the intervening financial year ends.

Total shareholder return
The chart shows the value at 31 March 
2019 of £100 invested in Severn 
Trent at the start of the current AMP. 
The intermediate points show the value 
at the intervening financial year ends.

>

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Group financial statements
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Relative position of target total compensation

Positioning of total remuneration of Company relative to market benchmarks

CEO

CFO

Bottom quartile

3rd quartile

2nd quartile

Top quartile

Total shareholder return and total remuneration 

Total shareholder return and total remuneration

Severn Trent Plc TSR

FTSE 100 index TSR

CEO total remuneration (£’000)

)
£
(
n
r
u
t
e
r
r
e
d
l
o
h
e
r
a
h
s
l
a
t
o
T

400

350

300

250

200

150

100

50

0

Source: Datastream

)
0
0
0
’
£
(
n
o
i
t
a
r
e
n
u
m
e
r
l
a
t
o
t
O
E
C

3,000

2,500

2,000

1,500

1,000

500

0

Total shareholder return and total remuneration 
2015

2009

2014

2013

2010

2012

2011

2016

2017

2018

2019

Severn Trent Plc TSR

FTSE 100 index TSR

CEO total remuneration (£’000)

Source: Datastream

3,000

Source: Datastream

2,500

400

Total shareholder return over AMP

350

Total shareholder return over AMP

Severn Trent Plc TSR

)
£
(
n
r
u
t
e
r
r
e
d
l
o
h
e
r
a
h
s
l
a
t
o
T

)
£
(
n
r
u
t
e
r
r
e
d
l
o
h
e
r
a
h
s
l
a
t
o
T

300

140

250

120

200

100

150

80
100

60

50

0

40

2,000

1,500

1,000

500

0

2009

2010

2011

2012

2013

2014

2015

2016

2017

2018

2019

20

0

)
0
0
0
’
£
(
n
o
i
t
a
r
e
n
u
m
e
r
l
a
t
o
t
O
E
C

Total shareholder return over AMP

2015

2016

2017

2018

2019

Severn Trent Plc TSR

Source: Datastream

Severn Trent Plc  Annual Report and Accounts 2019

140

120

100

80

60

40

20

0

115

2015

2016

2017

2018

2019

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Governance

Directors’ remuneration report continued
Remuneration

Remuneration of the CEO 

The figure of remuneration for the CEO over the last 10 financial years is shown in the table below. The annual bonus payout 
and LTIP vesting level as a percentage of the maximum opportunity is also shown.

CEO
Total remuneration(i) 
(£’000)
Annual bonus 
(% of maximum)
LTIP vesting 
(% of maximum)
SMP vesting 
(% of maximum)

2010

2011

2012

2013 

2014 

2015 

2016 

2017 

2018 

2019 

Tony Wray

Tony Wray

Tony Wray

Tony Wray

Tony Wray Liv Garfield Liv Garfield Liv Garfield Liv Garfield Liv Garfield

Year ended 31 March

1,027.0

949.8

1,244.1

1,635.3

1,818.4

2,197.6

2,493.6

2,424.0

2,193.5

2,395.4

51.5%

43.2%

48.1%

82.4%

78.7%

52.0%

88.2%

75.8%

72.5%

70.2%

60.3%

0.0%

28.4%

57.5% 100.0% 100.0% 100.0% 100.0% 100.0%

100%

N/A

N/A

N/A

78.0%

64.3%

N/A

N/A

N/A

N/A

N/A

(i)  2018 onwards includes any SAYE grants made during the year as well as dividend equivalents in respect of vested LTIP shares.

Percentage change in the remuneration of the CEO

2018/19 
£’000

2017/18 
£’000

708.0

17.1

497.0

690.6

17.7

501.0

CEO

Change

2.5%

(3.4)%

(0.8)%

Average per employee

2018/19 
£’000

31.8(iv)

0.4

1.7

2017/18 
£’000

30.5

0.4

1.8

Change

4.3%

0%

(5.6)%

– Salary(i)

– Benefits(ii)

– Bonus(iii)

(i) 

 The salary figures shown are based on full time equivalent comparisons. 

(ii) 

 The benefits figures include car allowance and family level private medical insurance for senior and 
middle managers. 

(iii)   The figures shown are reflective of any bonus earned during the respective financial year. 

Bonuses are paid in the following June.

(iv) 

 The average pay increase for the wider workforce during the year was 3.0%.

Percentage change in the 
remuneration of the CEO

The table shows the movement in salary, 
benefits and annual bonus for the CEO 
between the current and previous 
financial year compared with that of the 
average employee. The Committee looks 
to ensure that the approach to fair pay 
is implemented in practice throughout 
the Group.

The Committee has elected to use the 
average earnings per employee as this 
avoids the distortions that can occur to 
the Group’s total wage bill as a result of 
movements in the number of employees. 
The comparator group used is Severn 
Trent employees in the UK. 

The Committee monitors this 
information carefully to ensure that 
there is not a divergence in the fixed 
pay of the CEO compared with the wider 
workforce. In addition, this information 
demonstrates the Company’s approach 
to bonus throughout the organisation 
with employees and the CEO benefiting 
when the Company does well. 

116

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Annual Report on Remuneration

The Annual Report on Remuneration and 
the Annual Statement will be put to an 
advisory shareholder vote at the AGM on 
17 July 2019. The information on pages 
117 to 122 is audited. 

Total single figure of remuneration 
(audited)
The total single figure of remuneration 
table below sets out the remuneration 
received by the Directors for 
2018/19 (or for performance periods 
ending in 2018/19 in respect of the 
long-term incentives) and, for the 
purposes of comparison, for 2017/18. 
Where necessary, further explanations of 
the values provided are included below. 
This table and the explanatory notes 
below this table have been audited.

Total single figure of remuneration (audited)

Executive 
Directors 

Liv Garfield 
James 
Bowling

Non-Executive  
Directors

Andrew Duff 
(Chairman)
John Coghlan
Philip 
Remnant 
Kevin 
Beeston
Dominique 
Reiniche
Dame Angela 
Strank

Salary 
and 
fees
(£’000)(i)

703.7

424.0
Salary 
and 
fees
(£’000)

287.6
85.1

70.1

65.1

55.1

68.1

Year ended 31 March 2019

Year ended 31 March 2018

Benefits

(£’000)(ii)

Annual 
bonus
(£’000)(iii)

LTIP
(£’000)(iv)

Pension

(£’000)(v)

Other
(£’000)(vi)

Total 
(£’000)

Salary 
and fees

Benefits

(£’000)(i)

(£’000)(ii)

Annual 
bonus
(£’000)(iii)

LTIP
(£’000)(iv)

Pension

(£’000)(v)

Other
(£’000)(vi)

Total 
(£’000)

17.1

497.0 1,001.7

175.9

–

2,395.4

687

16.5

299.5

402.5

106.0

4.5

1,253.0

414

18

19

501

811

172

4.5

2,193.5

302

319

104

–

1,157.8

Benefits
(£’000)

Annual 
bonus
(£’000) 

LTIP
(£’000)

Pension
(£’000)

Other
(£’000)

Total 
(£’000)

Salary 
and fees
(£’000)

Benefits
(£’000)

Annual 
bonus
(£’000)

LTIP
(£’000)

Pension
(£’000)

Other
(£’000)

Total 
(£’000)

–
–

–

–

–

–

–
–

–

–

–

–

–
–

–

–

–

–

–
–

–

–

–

–

–
–

–

–

–

–

287.6
85.1

281
84

70.1

65.1

55.1

68.1

69

64

54

67

–
–

–

–

–

–

–
–

–

–

–

–

–
–

–

–

–

–

–
–

–

–

–

–

–
–

–

–

–

–

281
84

69

64

54

67

(i) 

(ii) 

 Salaries are shown before the deductions of benefits purchased through the Company’s salary sacrifice scheme, such as pension contributions via salary 
sacrifice. Salary is based on salary earned during the financial year.

 Benefits include a car allowance of £15,000 p.a., family level private medical insurance, life assurance worth six times salary and participation in an incapacity 
benefits scheme.

(iii)   The annual bonus is paid 50% in cash and 50% in shares with the portion deferred into shares subject to continued employment for three years but with no 

further performance conditions attached.

(iv) 

 The value of the 2016 LTIP is based on the estimated value of shares calculated using the average share price for the period 1 January to 31 March 2019 of 
£19.80 and includes dividends paid to date. The prior year LTIP figure has been restated using the share price at the date of vesting and includes dividend 
equivalents in respect of vested shares.

(v) 

 The Executive Directors’ pension provision is equal to 25% of salary. No Executive Directors accrued benefits under any defined contribution pension plans 
during the year or have participated in a defined benefits scheme while an Executive Director. 

(vi) 

 This figure relates to the difference between the market price and the discounted option price relating to an SAYE option granted during the financial year.

Relative importance of the spend on pay
The table below shows the expenditure 
of the Company on staff costs against 
dividends paid to shareholders for both 
the current and prior financial periods, 
and the percentage change between the 
two periods. 

Relative importance of the spend on pay

Staff costs(i)
Dividends

(i)  Staff costs from continuing operations.

2019 
£m

309.4
211.9

2018 
£m

288.1
197.0

% Change

7.4%
7.6%

Severn Trent Plc  Annual Report and Accounts 2019

117

Governance

Directors’ remuneration report continued
Remuneration

Benefits for 2018/19 (audited)

The value of benefits is based on the cost to the Company and there is no pre-determined maximum limit. The range and value of 
the benefits offered is reviewed periodically. In line with the Policy outlined on page 105, we show below the benefits received by 
the individual Executive Directors in the year, and their typical annual value where possible.

Benefits for 2018/19 (audited)

Car allowance
Private medical insurance
Life assurance
Personal accident cover
Biennial health screening
Incapacity benefits(i)

Typical  
annual value  
2018/19
£15,000
£1,500
Up to 6 x salary
As per the Group-wide policy
£581 per health screen
 Worth 75% of salary for a period of five 
years (subject to qualifying criteria)

Typical  
annual value  
2017/18
£15,000
£1,500
Up to 6 x salary
As per the Group-wide policy
£620 per health screen
Worth 75% of salary for a period of five 
years (subject to qualifying criteria)

Percentage 
increase/ 
(decrease)
0%
0%
0%
0%
(6.3)%
0%

(i)  Incapacity benefit for Executive Directors and senior management is 75% of salary, and for the rest of the eligible workforce is 50% of salary.

Annual bonus outturn for 2018/19

Full detail on the Company’s 
performance during the financial year 
can be found in the Strategic report. 

The performance outcomes in respect of 
financial performance conditions, and the 

overall bonus awarded to each Executive 
Director, is set out in the At a Glance 
section on page 100. The table provides 
detail on the performance outcomes for 
both Executive Directors in relation to 
their specific personal objectives. 

Personal objectives for the Executive 
Directors continue to be linked to our 
strategic framework and were shared 
across the team, with each Executive 
Director leading on the areas which 
best align to their accountabilities 
and expertise. 

CEO

Objective  
and activity

Embed customers  
at the heart of all we do

Deliver on customer  
measures through  
customer ODIs

Drive operational  
excellence and  
continuous innovation

Deliver UQ plans  
across Waste,  
Water and Retail

Invest responsibly  
for sustainable growth

Achieve material  
improvements in some of our key 
Board and STEC level Enterprise 
Risk Management (‘ERM’) risks

Change the market  
for the better

Produce compelling  
cases for investment at  
PR19 that enable strong 
Regulatory Capital Value (‘RCV’) 
growth over AMP7 and AMP8

Create an awesome  
place to work

Continue on improving  
overall QUEST  
engagement scores

Key achievements  
in 2018/19

• Achieved customer ODI uncapping enabling benefits of outperformance to be shared 

with customers.

• 40% year-on-year improvements in Supply Interruptions.
• Ofwat approved waste uncapping benefiting the remainder of AMP6.
• Supported 52,838 vulnerable customers.
• Retained UQ for Customer Service Index for 2018/19.

Performance 
outcome

Fully met

• Significant improvements have been made in waste networks ODIs during AMP6, 

including 50% reduction in total flooding incidents (internal and external), and year-
on-year reduction in the number of Cat3 pollutions. 

Fully met

• Delivery of 2018 Agrivert acquisition.
• Significant improvements in leakage year on year, including leakage work in progress 

down by 65% and a 50% improvement in the median no. of days to fix a leak.

• New customer first programme rolled out to all Contact Centre staff. 

Taken actions to reduce risk scores across a range of areas through reviewing and 
embedding control and assurance frameworks, additional infrastructure investment 
and identification and implementation of remedial plans. 

Fully met

• PR19 fast-tracked.
• Only utility to be named as a Pathfinder by The Purposeful Company.

Fully met

• Overall QUEST score held flat in spite of exceptional work effort and unprecedented 

external factors affecting normal day-to-day working. We are five points above the UK 
and Ireland benchmark.

Fully met

• Social Mobility Employer Index ranking increased from 38th to 20th.

118

Severn Trent Plc  Annual Report and Accounts 2019

>

Strategic report
Governance
Group financial statements
Company financial statements
Other information

CFO

Objective  
and activity

Embed customers  
at the heart of all we do

Support customer ODIs

Drive operational  
excellence and  
continuous innovation

Continue the evolution  
of regulatory submissions  
and building financial resilience

Invest responsibly  
for sustainable growth

Support effective  
decision-making in Capital 
Delivery, delivering efficiencies 
and effective resource allocation

Change the market  
for the better

Deliver Finance plan  
for PR19, and an excellent 
assurance programme  
for PR19 submission

Create an awesome  
place to work

Develop breadth and  
depth of experience  
and expertise across  
whole Finance team

Key achievements  
in 2018/19 

• Identified and made improvements in reporting and analysis, enabling management 

to have greater insight when making in-year decisions.

• Ofwat approved waste uncapping benefiting the remainder of AMP6.

• Produced high quality Annual Performance Reports for both Severn Trent Water 

and Hafren Dyfrdwy.

• Embedded robust financial resilience processes, e.g. early adoption of Ofwat’s 

proposed stress testing scenarios for PR19.

• Implemented improved capital governance model, enabling more efficient project 

resource allocation.

• Successful creation of £100m ‘Spend to Save’ capital fund targeted at operational 

efficiencies for AMP7.

• Created cost-effective Assurance plan as part of PR19 submission, and 
achievement of fast-track status has enabled early implementation.

• Launched Finance for the Future model designed to improve effectiveness, 
embrace innovation and drive efficiency towards AMP7 Totex challenges, 
supported by an award winning study programme for future talent (graduates 
and apprentices).  

Performance 
outcome

Fully met

Fully met

Fully met

Fully met

Fully met

Severn Trent Plc  Annual Report and Accounts 2019

119

Governance

Directors’ remuneration report continued
Remuneration

LTIP awards vesting in relation to performance in 2018/19 (audited)
The table below shows the outcome in respect of the 2016 LTIP awards, granted on 21 June 2016, which had performance periods 
ended 31 March 2019 and indicates the resulting number of shares vesting and their value. The LTIP based on RoRE over the three 
years to 31 March 2019 will vest in full. This is representative of continued solid performance in customer ODIs, financing and 
Totex. Detail on the performance outcome is given in the At a Glance section on page 102. 

LTIP awards vesting in relation to performance in 2018/19 (audited)

Number 
of shares 
granted
46,115
18,529

Value of 
award at 
grant  
(£’000)
£995.6
£400.0

End of 
performance 
period
31/03/19
31/03/19

% award  
vesting
100%
100%

Number of  
shares  
vesting
46,115
18,529

Vesting 
date
21/06/19
21/06/19

Executive
CEO
CFO

Value  
attributable  
to share  
price  
movement 
(£’000)
£0
£0

Value of  
LTIP shares 
vesting(i)
(£’000)
£913.2
£366.9

Value of 
dividend 
equivalents 
due on 
vesting
shares(ii) 
(£’000)
£88.5
£35.6

 Total value 
of LTIP 
(Single 
Figure) 
(£’000)
£1,001.7
£402.5

The RoRE calculation used for LTIPs differs slightly from that used in the Annual Performance Report, which uses the Ofwat definition. The LTIP measure seeks to 
align better our LTIP targets to actual cash flows and against a clearly defined target. In this measure, financing outperformance is based on actual gearing rather 
than the notional capital structure and compares our cost of debt against the allowance in the Ofwat Financial Model. It includes profits/losses associated with 
land sales, miscellaneous activities and the impact of the wholesale revenue forecasting incentive mechanism. 

(i) 

 Based on the average share price over the final three months of the performance period £19.80 as the awards will not be released until after the end of the closed period.

(ii)  Based on dividends paid in the period since date of grant to 31 March 2019.

Payments for loss of office
There were no payments for loss of office in the year.

Payments to past Directors (audited)

Emma FitzGerald
Full details of Emma FitzGerald’s unvested shares under the deferred Annual Bonus Scheme and LTIP awards can be found in the 
2017/18 Directors’ remuneration report. The table below sets out details of the LTIP award which will be released to her on the 
ordinary vesting date, 21 June 2019. She will also receive dividend equivalents on the vested shares.

Award
2016 LTIP

End of performance period
31 March 2019

Number of shares
11,243

Outstanding scheme interests, including share awards granted during the year (audited)

The table below sets out details of the Executive Directors’ outstanding share awards as at 31 March 2019.

Directors’ shareholdings and summary of outstanding share interests (audited)

Executive
Liv Garfield

James Bowling

Maximum 
number of

shares(ii)
46,115
16,260
42,383

Percentage 
vesting at 
threshold 
performance
25%
–
25%

Exercise 
price  
(pence)
–
–
–

End of 
performance 
period
31/03/19
31/03/16
31/03/20

12,850
1,089

72,880
13,394
204,971
18,529
9,634
1,044
17,028
7,693
32,941
8,072
1,221
96,162

–
–

25%
–

25%
–
–
25%
–
25%
–
–

–
1,652

–
–

–
–
1,724
–
–
–
–
1,474

31/03/17
–

31/03/21
31/03/18

31/03/19
31/03/16
–
31/03/20
31/03/17
31/03/21
31/03/18
–

Award type (i)
2016 LTIP
2016 ABS
2017 LTIP

2017 ABS
2018 SAYE

2018 LTIP
2018 ABS
Total
2016 LTIP
2016 ABS
2016 SAYE
2017 LTIP
2017 ABS
2018 LTIP
2018 ABS
2019 SAYE
Total

Awards granted during the year

End of 
holding 
period

Vesting/
exercise

date(iii)

Basis of award

– 21/06/19
– 28/06/19
– 20/06/20

– 28/06/20
– May-21

–

24/07/23 24/07/21

200% of salary
– 19/06/21 Deferred bonus

Face value  
(£’000)

–

£1,381
£250.5

– 21/06/19
– 28/06/19
May-19
–
– 20/06/20
– 28/06/20
24/07/23 24/07/21

–

–

150% of salary
– 19/06/21 Deferred bonus
–
– May-22

£624.3
£151.0
–

Notes
(a)
(c)
(a)

(c)
(d)

(b)
(c)

(a)
(c)
(d)
(a)
(c)
(b)
(c)
(d)

(i) 

 LTIP awards are conditional share awards subject to performance conditions. ABS awards are deferred shares which are not subject to further 
performance conditions.

(ii)  Additional dividend equivalent shares may be released where provided in the rules.

(iii) Awards that are due to vest in a closed period will be released as soon as practicable after the end of the closed period.

120

Severn Trent Plc  Annual Report and Accounts 2019

 
 
 
>

Strategic report
Governance
Group financial statements
Company financial statements
Other information

2016 and 2017 LTIP awards

Award

Grant date

2016 LTIP
2017 LTIP

21/06/2016
20/06/2017

Threshold 
vesting FD  
(Baseline)

5.65%
5.65%

Full vesting  
(Outperformance)

 x1.39 (equivalent to 7.86%)
 x1.39 (equivalent to 7.86%)

3 day average 
share price 
used for grant 
calculations

£21.59
£23.96

2018 LTIP award (awards granted during the year)

Award

Grant date

Threshold 
vesting FD 
(Baseline)

1.39x FD

Full vesting 
 (Outperformance)

2018 LTIP

24/07/18

5.65%

Equal to 7.86%

UQ RoRE 
compared to 
WaSCs 

3 day average 
share price 
used for grant 
calculations

£18.95

Deferred shares under the annual bonus scheme  
(including awards granted during the year)

Award

2016 ABS
2017 ABS
2018 ABS

Relating to FY

15/16
16/17
17/18

Grant date

28/06/16
28/06/17
19/06/18

3 day average share price  
used for grant calculations

£21.59
£23.96
£18.70

a) 2016 and 2017 LTIP awards 
All of the LTIP awards are subject to a 
RoRE performance condition measured 
over three financial years, and average 
RoRE performance is compared with the 
baseline figure set by Ofwat in our FD. 

The award will vest at threshold (25%) 
if average RoRE matches the baseline 
figure, and increases on a straight-
line basis to full vesting (100%) for 
outperforming the baseline.

b) 2018 LTIP award (awards granted 
during the year)
In 2018, the LTIP maximum opportunity 
changed from 150% to 200% of salary 
for the CEO and 100% to 150% of salary 
for the CFO. We retained RoRE as a 
performance condition and aligned the 
Company definition of RoRE with the 
Ofwat definition. We recalibrated the 
previous stretch target as the new target 
and introduced a new relative stretch 
target of UQ performance against the 
WaSC peer group, as well as introducing 
a two year post-vesting holding period. 

c) Deferred shares under the annual 
bonus scheme (including awards 
granted during the year)
Each year, 50% of an Executive 
Director’s annual bonus is deferred in 
shares for three years. The awards are 
granted in the form of deferred shares. 
The deferred shares relating to the 
annual bonus for 2018/19 will be granted 
in June 2019.

d) Save As You Earn (‘SAYE’)
The Executive Directors, in common 
with all eligible UK employees, are 
entitled to participate in the Company’s 
SAYE Scheme. 

Severn Trent Plc  Annual Report and Accounts 2019

121

Governance

Directors’ remuneration report continued
Remuneration

Directors’ shareholdings and 
summary of outstanding share 
interests (audited)

Page 103 in the At a Glance section 
summarises the shareholding 
requirements under which Executive 
Directors are expected to build and 
maintain a shareholding in the Company, 
and whether Executive Directors have 
met the shareholding requirements.

The shareholding requirements for the 
CEO and CFO increased in 2018/19.

The Committee believes that it is an 
essential part of the Policy that Executive 
Directors become material shareholders. 
The retention and build-up of equity 
is important in a long-term business 
such as Severn Trent as it encourages 
decisions to be made on a long-term 
sustainable basis for the benefit of 
customers and shareholders. 

There has been no change in the 
Directors’ interests in the ordinary share 
capital of the Company between those 
set out below and 20 May 2019.

External directorships 
Liv Garfield was appointed a member of 
the Takeover Panel in November 2017. 
In respect of her appointment for the 
year ended 31 March 2019, she was paid 
fees of £12,000 which she retained.

Service contracts for 
Executive Directors 
Copies of the service contracts of the 
Executive Directors and the Letters 
of Appointment of the Non-Executive 
Directors are available for inspection at 
the Company’s registered office during 
normal business hours.

Director

Kevin Beeston
Dominique Reiniche
John Coghlan
Andrew Duff 
Philip Remnant
Dame Angela Strank
Liv Garfield
James Bowling

Interests in shares as at 31 March 2019

Outstanding scheme interests

Beneficially  
owned

LTIP
shares(i)

Annual Bonus 
shares(ii)

SAYE 
 options

2,244
400
2,670
8,184
1,969
459
137,349
32,075

–
–
–
–
–
–
161,378
68,498

–
–
–
–
–
–
42,504
25,399

–
–
–
–
–
–
1,089
2,265

Total

2,244
400
2,670
8,184
1,969
459
342,320
128,237

% Shareholding 
guideline 
achieved(iii)

–
–
–
–
–
–
147%
103%

(i)  LTIP share awards subject to ongoing performance conditions.

(ii)  ABS awards are deferred shares which are not subject to further performance conditions.

(iii)  The share price used to calculate the percentage of the shareholding guideline achieved was £19.76 (as at 31 March 2019). The guideline figures include 

unvested ABS shares (50% deducted to cover statutory deduction).

Service contracts for Executive Directors 

Name

Date of service contract 

Nature of contract

Notice period 

Termination payments 

Liv Garfield 
James Bowling

10.04.14
01.04.15

Rolling

12 months

Payments for loss of office comprise a maximum 
of 12 months’ salary and benefits only

Philip Remnant
Chairman of the 
Remuneration Committee
20 May 2019

122

Severn Trent Plc  Annual Report and Accounts 2019

Governance

Directors’ report

>

Strategic report
Governance
Group financial statements
Company financial statements
Other information

The Directors present their report and 
the audited Group financial statements, 
for the year ended 31 March 2019. 
The performance review of the Company 
can be found within the Strategic report. 
This provides detailed information 
relating to the Group, its business 
model and strategy, the operation of its 
businesses, future developments and the 
results and financial position for the year 
ended 31 March 2019. The Governance 
report set out on pages 64 to 128 is 
incorporated by reference into this report 
and, accordingly, should be read as part 
of this report.

Details of the Group’s policy on 
addressing the principal risks and 
uncertainties facing the Group are set 
out in the Strategic report on pages 54 
to 61.

Principal activity
The principal activity of the Group is 
to treat and provide water and remove 
waste water in the UK and Ireland.

Details of the principal joint ventures, 
associated and subsidiary undertakings 
of the Group as at 31 March 2019 are 
shown in note 19 and 46 to the Group 
financial statements.

Areas of operation 
During the course of 2018/19, the Group 
had activities and operations in the UK 
and Ireland. 

Directors and their interests
Biographies of the Directors currently 
serving on the Board are set out on 
pages 66 and 67. 

All of the Directors will be offering 
themselves for re-election at the Annual 
General Meeting (‘AGM’), as set out 
in the Governance report on page 84. 
The Chairman, Andrew Duff, will be 
standing for re-election at the Company’s 
forthcoming AGM on 17 July 2019 and, in 
order to facilitate an effective succession 
plan, it is intended that he remains as 
Chairman until the announcement and 
induction of his successor.

Details of Directors’ service 
contracts are set out in the Directors’ 
Remuneration report on page 122. 
The interests of the Directors in the 
shares of the Company are shown on 
page 120 of that report. The Board has a 
documented process in place in respect 
of conflicts.

Insurance and indemnities
The Company maintains Directors’ and 
Officers’ liability insurance in respect 
of legal action that might be brought 
against its Directors and Officers. 
As permitted by the Company’s Articles 
of Association (the ‘Articles’), and to the 
extent permitted by law, the Company 
indemnifies each of its Directors and 
other Officers of the Group against 
certain liabilities that may be incurred as 
a result of their positions with the Group. 
The indemnity was in force throughout 
the tenure of each Director during the 
last financial year, and is currently 
in force.

Severn Trent Plc does not have in place 
any indemnities for the benefit of the 
External Auditor.

Employees 
The average number of employees within 
the Group is shown in note 9 to the Group 
financial statements.

Severn Trent Plc believes a diverse 
and inclusive workforce is a key 
factor in being a successful business. 
Through our Diversity and Equal 
Opportunities Policy, the Company seeks 
to ensure that every employee, without 
exception, is treated equally and fairly 
and that all employees are aware of their 
responsibilities. This means more than 
ensuring we don’t discriminate in any 
way – we want to create and maintain 
a culture open to a diverse population. 
Severn Trent believes that no one should 
be hurt or made unwell by what we 
do. We did not experience any major 
safety incidents and no fatalities during 
the year. 

We are an equal opportunities employer 
and welcome applications from all 
individuals, including those with a 
disability. We are fully committed 
to supporting applications made by 
disabled persons, and make reasonable 
adjustments to their environment 
where possible (having regard to their 
particular aptitudes and abilities). 
We are also responsive to the needs 
of our employees. As such, should any 
employee become disabled during their 
time with us, we will actively re-train 
that employee and make reasonable 
adjustments to their environment 
where possible, in order to keep them 
in employment with us.

All our training, promotion and career 
development processes are in place for 
all our employees to access, regardless 
of their gender, race, age or disability. 
The provision of occupational health 
programmes is of crucial importance to 
Severn Trent with the aim of keeping our 
employees fit, healthy and well, including 
an employee assistance programme.

Additional information on our diversity 
aims and progress can be found on 
pages 44 and 82.

Employee engagement 
We continuously engage with our 
employees in a number of ways to 
accommodate different working 
patterns. This includes: 

•  all people briefings, ‘Team Talk’;

•  corporate communications events and 
roadshows held by functions across 
the Company;

•  a dedicated intranet, ‘Streamline’; 

•  online news portal and weekly 

roundup, ‘Pipeline News’; 

•  an active employee social media 

presence, ‘Yammer’;

•  conference calls and email;

•  leadership engagement channels 
– Executive Director blogs, senior 
management monthly visibility 
programme and quarterly events;

•  Employee Forum; and 

•  regular meetings with Trade Unions.

Details of the financial and economic 
factors affecting the performance of the 
Company are shared with all employees 
at the appropriate time using the 
methods listed above.

We provide opportunities for employees 
to give their feedback to the Company 
in a number of ways, from team or 
shift meetings, our Employee Forum 
and QUEST. More information on 
employee engagement can be found in 
the stakeholder engagement section on 
pages 73 to 74.

Severn Trent Plc  Annual Report and Accounts 2019

123

Governance

Directors’ report continued
Other disclosures

The Company is keen to encourage 
greater employee involvement in the 
Group’s performance through share 
ownership. To help align employees’ 
interests with the success of the 
Company’s performance, we operate 
an HMRC approved all-employee plan, 
the Severn Trent Sharesave Scheme 
(‘Sharesave’), which is offered to UK 
employees on an annual basis. 

69.7% of Severn Trent’s UK employees 
now participate in the Sharesave 
scheme, with the average participant 
contributing £276 each month.

During the year, the Company has 
remained within its headroom limits for 
the issue of new shares for share plans 
as set out in the rules of the above plan. 

Research and development 
Innovative use of existing and emerging 
technologies will continue to be crucial 
to the successful development of new 
products and processes for the Group 
and our products must continue to 
deliver value for customers. 

Expenditure on research and 
development is set out in note 7  
to the Group financial statements.

Internal controls
Further details of our internal control 
framework can be found in the Audit 
Committee report on page 89.

Treasury management
Details on our Treasury Policy and 
management are set out in the Chief 
Financial Officer’s review on page 52.

Post balance sheet events
Details of post balance sheet events 
are set out in note 43 to the Group 
financial statements.

Dividends
An interim dividend of 37.35 pence per 
Ordinary Share was paid on 4 January 
2019. The Directors recommend a final 
dividend of 56.02 pence per Ordinary 
Share to be paid on 19 July 2019 
to shareholders on the register on 
14 June 2019. This would bring the total 
dividend for 2018/19 to 93.37 pence per 
Ordinary Share (2017/18: 86.55 pence). 
The payment of the final dividend is 
subject to shareholder approval at 
the AGM.

Dividend Policy 
In 2017/18, we enhanced our Dividend 
Policy for the period 2015-2020, with 
effect from 2017/18, and will now 
increase the dividend by growth of at 
least RPI +4% each year. This replaced 
the previous Dividend Policy of annual 
growth of the dividend at no less than RPI 
until March 2020. 

The Dividend Policy reflects our strong 
operational delivery and financial 
performance, while ensuring that our 
bills are affordable for all our customers. 
When determining the policy the Board 
considered various scenarios and 
sensitivities, and reviewed the impact of 
adverse changes in inflation and interest 
rates on key metrics. The Board believes 
that the Dividend Policy is commensurate 
with a sustainable investment grade 
credit rating. 

Capital structure
Details of the Company’s issued share 
capital and of the movements during the 
year are shown in note 10 to the Company 
financial statements. The Company 
has one class of Ordinary Shares 
which carries no right to fixed income. 
Each share carries the right to one vote 
at General Meetings of the Company. 
The issued nominal value of the Ordinary 
Shares is 100% of the total issued 
nominal value of all share capital.

There are no specific restrictions on the 
size of a holding nor on the transfer of 
shares, which are both governed by the 
general provisions of the Articles and 
prevailing legislation. The Directors are 
not aware of any agreements between 
holders of the Company’s shares that 
may result in restrictions on the transfer 
of securities or on voting rights.

Details of employee share schemes are 
set out in note 37 to the Group financial 
statements. For shares held by the 
Severn Trent Employee Share Ownership 
Trust, the Trustee abstains from voting.

No person has any special rights of 
control over the Company’s share capital 
and all issued shares are fully paid.

With regard to the appointment and 
replacement of Directors, the Company 
is governed by its Articles, the Code, 
the Companies Act 2006 and related 
legislation. The Articles may be 
amended by Special Resolution of the 
shareholders. The powers of Directors 
are described in the Severn Trent Plc 
Matters Reserved to the Board document 
which can be found on our website, the 
Articles and the Governance report on 
page 71.

Under the Articles, the Directors have 
authority to allot Ordinary Shares, 
subject to the aggregate nominal amount 
limit set at the 2018 AGM.

Change of control 
There are a number of agreements that 
take effect after, or terminate upon, 
a change of control of the Company, 
such as commercial contracts, bank 
loan agreements, property lease 
arrangements and employee share 
plans. None of these are considered to be 
significant in terms of their likely impact 
on the business of the Group as a whole. 
There are no agreements between the 
Company and its Directors or employees 
that provide for compensation for loss 
of office or employment because of a 
takeover bid. 

Substantial shareholdings
As at 31 March 2019, the Company 
had been notified in accordance with 
Chapter 5 of the Disclosure Guidance 
and Transparency Rules of the following 
major shareholdings:

No of 
Ordinary 
Shares 
column

Voting 
rights  
held  
(%)
23,307,808 9.82%

18,722,846

7.73%
9,729,101 2.73%

9,285,649 3.86%

8,336,011
3.51%
8,083,911 2.55%

7,781,012 3.06%

Name of  
holder
Lazard Asset 
Management
BlackRock
RReef Real 
Estate
Legal & General 
Investment 
Management
Vanguard Group
Maple-Brown 
Abbott
Pictet Asset 
Management

124

Severn Trent Plc  Annual Report and Accounts 2019

>

Strategic report
Governance
Group financial statements
Company financial statements
Other information

As at 20 May 2019, the Company had been 
notified of the following holdings of voting 
rights in the Ordinary Share capital of 
the Company: Lazard Asset Management 
23,425,859 shares (9.88%); BlackRock, 
Inc shares 17,747,520 (7.48%); Legal 
& General Investment Management 
9,072,090 shares (3.83%); Vanguard 
Group 8,367,928 shares (3.53%); Qatar 
Investment Authority shares 7,964,730 
(3.35%); Pictet Asset Management 
shares 7,306,925 (3.08%); RReef Real 
Estate 6,594,363 shares (2.78%);  
Maple-Brown Abbott 6,047,772 shares 
(2.55)%; SSGA 5,551,542 shares (2.34%).

The percentage of voting rights detailed 
above was calculated at the time of 
the relevant disclosures were made in 
accordance with Rule 5 of the Disclosure 
Guidance and Transparency Rules.

Authority to purchase shares 
The Company was given authority at its 
AGM in 2018 to make market purchases 
of Ordinary Shares up to a maximum 
number of 23,677,393 Ordinary Shares. 
During the year, no Ordinary Shares have 
been repurchased. 

Authority will again be sought from 
shareholders at this year’s AGM to 
purchase up to a maximum of 23,757,109 
Ordinary Shares.

The Directors believe that it is desirable 
to have the general authority to buy 
back the Company’s Ordinary Shares in 
order to provide maximum flexibility in 
the management of the Group’s capital 
resources. However, the authority would 
only be used if the Board was satisfied 
at the time that to do so would be in the 
best interests of shareholders.

Contributions for political 
and charitable purposes 
Donations to charitable organisations 
during the year amounted to £65,936 
(2018: £81,947). Donations are given to 
charities whose projects align closely 
with our aim to promote the responsible 
use of water resources and waste water 
services which provide the opportunity 
for longer-term partnerships. 
In addition, we provide donations to 
employee nominated charities through 
a matched funding scheme and health 
and safety reward schemes. We are 
also committed to supporting WaterAid, 
the UK’s only major charity dedicated 
to improving access to safe water, 
hygiene and sanitation in the world’s 
poorest countries.

Severn Trent’s policy is not to make 
any donations for political purposes 
in the UK, or to donate to EU political 
parties or incur EU political expenditure. 
Accordingly, neither Severn Trent 
Plc nor its subsidiaries made any 
political donations or incurred political 
expenditure in the financial year 
under review.

Under the provisions of the Political 
Parties Elections and Referendums 
Act 2000 (the relevant provisions of 
which are now contained in Part 14 of 
the Companies Act 2006), shareholder 
authority is required for political 
donations to be made or political 
expenditure to be incurred by the 
Company or any of its subsidiaries in the 
EU and disclosure of any such payment 
must be made in the Annual Report and 
Accounts. The legislation gives a wide 
definition of what constitutes political 
donations and political expenditure 
including sponsorship, subscriptions, 
payment of expenses, paid leave for 
employees fulfilling public duties 
and support for bodies representing 
the business community in policy 
review or reform. The Company has 
therefore obtained limited authority 
from shareholders as a precautionary 
measure to allow the Company to 
continue supporting the community and 
such organisations without inadvertently 
breaching the legislation.

At the 2018 AGM, shareholders gave 
the Company authority to make 
political donations or to incur political 
expenditure in the EU (which would 
not ordinarily be regarded as political 
donations) up to an aggregate annual 
limit of £150,000 for the Company and 
its subsidiaries. Pursuant to those 
authorities, during the year ended 
31 March 2019, the Group incurred costs 
of £nil (2018: £nil). Those authorities 
will expire at the 2019 AGM and, in 
line with market practice to renew the 
authorities on an annual basis, the Board 
has decided to put forward a resolution 
to this year’s AGM to renew the 
authorities to make donations to political 
organisations and to incur political 
expenditure up to a maximum aggregate 
of £150,000 p.a. As permitted under the 
Companies Act 2006, this resolution 
also covers any political donations made 
or political expenditure incurred by any 
subsidiaries of the Company.

We reduce our carbon footprint 
The UK is playing a leading part in 
reducing carbon emissions. We want to 
play our part in reducing our impact by 
reducing our carbon emissions. As the 
majority of our carbon emissions are 
driven by our use of energy, managing 
carbon also means managing costs. 
We therefore aim to reduce carbon 
emissions and increase our generation of 
renewable energy.

We have recently committed to becoming 
Net Carbon Zero by 2030. This is 
even more ambitious than a science-
based target and builds on our long 
track record of making year-on-year 
reductions in emissions. We will set out 
our detailed strategy to deliver this goal 
as part of our forward plans.

The Carbon Trust Standard recognises 
our consistent emissions reductions and 
effective carbon management processes 
and we scored in the top quartile of 
companies. We continue to report to the 
Carbon Disclosure Project (‘CDP’) each 
year which means our climate change 
information is publicly accessible. 
CDP request information about climate 
change from companies on behalf of 
investors and score each company 
on the quality and completeness of 
their responses. 

This year, we again increased renewable 
energy generation across Severn Trent 
(including the total generation of energy 
from Agrivert food waste business, 
which we purchased in December 2018). 
We generated an equivalent of 43% of 
Severn Trent Water Limited’s electricity 
needs. This was up from 38% in 2017/18. 
We continue to lead the UK water 
industry, and are on track to generate the 
equivalent of 50% of our electricity needs 
by the end of 2020.

We plan to continue to reduce our 
operational emissions by reducing our 
energy use and increase our renewable 
energy generation. Pursuing these 
measures will continue to reduce our 
key sources of emissions, reduce our 
reliance on the electricity grid and bring 
financial benefits for our customers 
and investors.

Severn Trent Plc  Annual Report and Accounts 2019

125

Governance

Directors’ report continued
Other disclosures

Report on greenhouse gas emissions
This is the sixth year Severn Trent has 
been required to report greenhouse gas 
(‘GHG’) emissions in the Directors’ report.

Severn Trent is committed to reducing 
its GHG emissions. For Severn Trent 
Water, which accounts for 99% of our 
total Group emissions, we have been 
publicly reporting on our emissions since 
2002. In that time we have reduced our 
emissions by being more energy efficient 
and generating more renewable energy. 

Our GHG emissions are reported in 
tonnes of carbon dioxide equivalent 
(tCO2e), for the period 1 April 2018 to 
31 March 2019.

Our total net emissions have fallen again 
this year, due to our increased generation 
of renewable energy, a reduction in the 
emissions-intensity of UK grid electricity 
and reduced process emissions as we 
move to more advanced digestion of our 
sewage sludge. Our net emissions have 
also fallen as we have now secured a 
proportion of our electricity supply from 
accredited renewable energy sources. 
We have reported this market-based 
benefit separately in the table below.

The GHG data we report is reported 
internally during the year to the 
Corporate Responsibility Committee 
and to the Board. We have subjected 
our GHG data and processes to external 
assurance by Jacobs.

Our approach to reporting is based on 
the GHG Protocol Corporate Accounting 
and Reporting Standard and we have 
included only emissions from the assets 
which we own and operate and which 
we can directly influence and reduce, 
known as the financial control boundary. 
In accordance with the reporting 
regulations, we have not reported on 
emissions we can influence, but which 
we are not responsible for, referred to as 
indirect emissions. 

For the appointed UK Water businesses 
Severn Trent Water and Hafren Dyfrdwy, 
we have calculated our emissions using 
the ‘Carbon accounting in the UK Water 
Industry: methodology for estimating 
operational emissions, Version 13’ 
(released April 2019). This is a peer-
reviewed calculation tool developed and 
used by all the major water companies in 
the UK. It is updated each year to include 
the latest available emissions factors. 
For non-appointed business emissions, 
we have used the latest Defra emissions 
factors which include the relevant 
conversion factors for overseas electricity.

Severn Trent carbon footprint kt CO2e

800

700

600

500

400

300

200

100

0

2002/03

2003/04

2004/05

2005/06

2006/07

2007/08

2008/09

2009/10

2010/11

2011/12

2012/13

2013/14

2014/15

2015/16

2016/17

2017/18

2018/19

GRID BALANCING

We help National Grid balance supply and demand, so that electricity is 
available for everybody. We do this by turning assets such as treatment sites 
and generators on and off as requested by the Grid. We can now provide flexible 
capacity equivalent to the power demand of a town the size of Stafford. This year 
we won the Energy and Carbon Initiative of the year at the Water Industry 
Achievement awards in recognition of this work.

BUYING GREEN

As part of our efforts to reach carbon neutrality, we are now securing a 
proportion of our imported electricity from accredited renewable sources. 
We plan to increase the amount of renewable energy we procure in future 
to reduce our footprint further. 

Severn Trent Plc Direct 
Operational Greenhouse 
Gas Emissions (tonnes CO2e) 

Emissions from combustion of 
fuel and operation of facilities 
(Scope 1)
Emissions from electricity 
purchased for own use (Scope 2)
Total Annual Gross 
Operational Emissions
Emissions benefit of the 
renewable energy we export 
(including biomethane exported for which 
we hold green gas certificates)

Emissions reduction from 
purchase of renewable energy 
(market-based carbon accounting benefit)

Total Annual Net 
Operational Emissions

2013/14

2014/15

2015/16

2016/17

2017/18

2018/19

 132,535   132,406   134,584   138,131   134,307  132,360

 330,679   357,756   337,028   294,426   279,393  217,726

 463,214   490,163 

 471,612   432,557   413,700  350,086

 21,672 

 38,878 

 45,085 

 42,069 

 45,333 

46,986

–

–

–

–

–

34,818

 441,542   451,285   426,527   390,488   368,367  268,283

Annual GHG intensity ratio  
(t CO2/unit)

Operational GHG emissions of 
Severn Trent per £m turnover

2013/14

2014/15

2015/16

2016/17

2017/18

2018/19

248.6

255.2

234.7

214.0

217.4

151.8

126

Severn Trent Plc  Annual Report and Accounts 2019

Our gross emissions total in the table 
on page 126 applies the ‘location-
based’ accounting methodology for grid 
emissions, which is consistent with 
previous years. This year, we have also 
shown the net benefit of our renewable 
energy procurement via our suppliers, 
applying the ‘market-based’ accounting 
methodology, which is included in our net 
emissions total.

Supplier payment policy 
Individual operating companies 
within the Group are responsible for 
establishing appropriate policies with 
regard to the payment of their suppliers, 
in accordance with the Prompt Payment 
Code (‘PPC’). The companies agree 
terms and conditions under which 
business transactions with suppliers 
are conducted. It is Group policy that 
provided a supplier is complying with the 
relevant terms and conditions, including 
the prompt and complete submission of 
all specified documentation, payment 
will be made in accordance with agreed 
terms. It is also Group policy to ensure 
that suppliers know the terms on which 
payment will take place when business 
is agreed. 

Relevant audit information
The Directors confirm that:

•  so far as each of them is aware, 

there is no relevant audit information 
of which the Company’s Auditor is 
unaware; and

•  each of them has taken all the steps 
that he/she ought to have taken as 
a Director to make himself/herself 
aware of any relevant audit information 
and to establish that the Company’s 
Auditor is aware of that information.

This confirmation is given and should 
be interpreted in accordance with 
the provisions of section 418 of the 
Companies Act 2006.

>

Strategic report
Governance
Group financial statements
Company financial statements
Other information

Disclosures required under Listing Rule 9.8.4R
The information required to be disclosed by Listing Rule 9.8.4R can be located 
in the following pages of this Annual Report and Accounts:

Section
(1)
(4)
(8)
(2), (5), (6), (7), 
(9)–(14)

Information to be included
A statement of the amount of interest capitalised 155
106
Details of long-term incentive schemes
193 to 194
Section 7 in relation to subsidiary undertakings
Not applicable

Location 

External Auditor
Having carried out a review of their 
effectiveness during the year, details 
of which can be found in the Audit 
Committee report on page 90, the Audit 
Committee has recommended to the 
Board the reappointment of Deloitte 
LLP. The reappointment and a resolution 
to that effect will be on the agenda at 
the AGM. Deloitte LLP indicated their 
willingness to continue as Auditor. 
The Audit Committee will also be 
responsible for determining the audit fee 
on behalf of the Board.

Accounts of Severn Trent Water Limited 
and Hafren Dyfrdwy Cyfyngedig
Separate Annual Performance 
Reports for each of Severn Trent 
Water Limited and Hafren Dyfrdwy 
Cyfyngedig are prepared and provided 
to Ofwat. Copies are available on the 
respective websites.

Additionally, separate Annual Reports for 
each of Severn Trent Water Limited and 
Hafren Dyfrdwy Cyfyngedig are available 
on the respective websites.

Annual General Meeting 
The AGM of the Company will be held at 
the Ricoh Arena, Phoenix Way, Coventry, 
CV6 6GE at 11am on Wednesday 17 July 
2019. The notice convening the meeting, 
together with details of the business to 
be considered and explanatory notes for 
each resolution, is distributed separately 
to shareholders. It is also available on 
the Severn Trent Plc website.

By order of the Board

Bronagh Kennedy
Group General Counsel and 
Company Secretary
20 May 2019

Severn Trent Plc  Annual Report and Accounts 2019

127

Governance

Directors’ Responsibilities Statement
Other disclosures

The Directors are responsible for 
preparing the Annual Report and the 
financial statements in accordance with 
applicable law and regulations.

Company law requires the Directors 
to prepare financial statements for 
each financial year. Under that law 
the Directors are required to prepare 
the Group financial statements in 
accordance with International Financial 
Reporting Standards (‘IFRSs’) as adopted 
by the European Union and Article 4 of 
the IAS Regulation and have elected 
to prepare the Company financial 
statements in accordance with United 
Kingdom Generally Accepted Practice 
(United Kingdom Accounting Standards 
and applicable law) including FRS 101 
‘Reduced Disclosure Framework’. 
Under company law the Directors must 
not approve the accounts unless they 
are satisfied that they give a true and 
fair view of the state of affairs of the 
Company and of the profit or loss of the 
Company for that period. 

In preparing the parent company 
financial statements, the Directors are 
required to:

•  select suitable accounting policies and 

then apply them consistently;

•  make judgments and accounting 
estimates that are reasonable 
and prudent;

•  state whether applicable UK 

Accounting Standards have been 
followed, subject to any material 
departures disclosed and explained in 
the financial statements; and

•  prepare the financial statements on 
the Going Concern basis unless it is 
inappropriate to presume that the 
Company will continue in business.

In preparing the Group financial 
statements, International Accounting 
Standard 1 requires that Directors:

Responsibility Statement 
Each of the Directors confirm that to the 
best of their knowledge:

•  properly select and apply 

accounting policies;

•  present information, including 

accounting policies, in a manner that 
provides relevant, reliable, comparable 
and understandable information; 

•  provide additional disclosures 

when compliance with the specific 
requirements in IFRSs are insufficient 
to enable users to understand the 
impact of particular transactions, 
other events and conditions on the 
entity’s financial position and financial 
performance; and

•  make an assessment of the Company’s 
ability to continue as a Going Concern. 

The Directors are responsible for 
keeping adequate accounting records 
that are sufficient to show and explain 
the Company’s transactions and disclose 
with reasonable accuracy at any time the 
financial position of the Company and 
enable them to ensure that the financial 
statements comply with the Companies 
Act 2006. They are also responsible for 
safeguarding the assets of the Company 
and hence for taking reasonable steps 
for the prevention and detection of fraud 
and other irregularities.

The Directors are responsible for 
the maintenance and integrity of the 
corporate and financial information 
included on the Company’s website. 
Legislation in the UK governing the 
preparation and dissemination of 
financial statements may differ from 
legislation in other jurisdictions.

•  the financial statements, prepared in 
accordance with the relevant financial 
reporting framework, give a true 
and fair view of the assets, liabilities, 
financial position and profit or loss of 
the Company and the undertakings 
included in the consolidation taken 
as a whole; 

•  the Strategic report includes a 

fair review of the development and 
performance of the business and 
the position of the Company and 
the undertakings included in the 
consolidation taken as a whole, 
together with a description of the 
principal risks and uncertainties that 
they face; and

•  the Annual Report and financial 

statements, taken as a whole, are fair, 
balanced and understandable and 
provide the information necessary for 
shareholders to assess the Company’s 
position and performance, business 
model and strategy. 

This Responsibility Statement was 
approved by the Board of Directors 
on 20 May 2019 and is signed on its 
behalf by:

Andrew Duff 
Chairman 
20 May 2019

James Bowling 
Chief Financial Officer

128

Severn Trent Plc  Annual Report and Accounts 2019

 
Independent Auditor’s report to the members  
of Severn Trent Plc

>

Strategic report
Governance
Group financial statements
Company financial statements
Other information

Report on the audit of the financial statements

Opinion
In our opinion:
•  the financial statements of Severn Trent Plc (the ‘parent company’) and its subsidiaries (the ‘Group’) give a true and fair view of the state of the 

Group’s and of the parent company’s affairs as at 31 March 2019 and of the Group’s profit for the year then ended;

•  the Group financial statements have been properly prepared in accordance with International Financial Reporting Standards (IFRSs) as 

adopted by the European Union;

•  the parent company financial statements have been properly prepared in accordance with United Kingdom Generally Accepted Accounting 

Practice, including Financial Reporting Standard 101 Reduced Disclosure Framework; and

•  the financial statements have been prepared in accordance with the requirements of the Companies Act 2006 and, as regards the Group 

financial statements, Article 4 of the IAS Regulation.
We have audited the financial statements which comprise:
•  the consolidated income statement;
•  the consolidated and parent company statement of comprehensive income;
•  the consolidated and parent company balance sheets;
•  the consolidated and parent company statements of changes in equity;
•  the consolidated cash flow statement; and
•  the related notes to the consolidated financial statements 1 to 46 and the related notes to the parent company financial statements 1 to 18.
The financial reporting framework that has been applied in the preparation of the Group financial statements is applicable law and IFRSs as 
adopted by the European Union. The financial reporting framework that has been applied in the preparation of the parent company financial 
statements is applicable law and United Kingdom Accounting Standards, including FRS 101 Reduced Disclosure Framework (United Kingdom 
Generally Accepted Accounting Practice).

Basis for opinion
We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under 
those standards are further described in the Auditor’s responsibilities for the audit of the financial statements section of our report. 
We are independent of the Group and the parent company in accordance with the ethical requirements that are relevant to our audit of the 
financial statements in the UK, including the Financial Reporting Council’s (the FRCs’) Ethical Standard as applied to listed public interest 
entities, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We confirm that the non-audit services 
prohibited by the FRC’s Ethical Standard were not provided to the Group or the parent company.
We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Summary of our audit approach

Key audit matters

The key audit matters that we identified in the current year were:
•  valuation of the provision for trade receivables in Severn Trent Water Limited;
•  valuation of the Group’s retirement benefit obligation; and
•  classification and valuation of capital expenditure in Severn Trent Water Limited.
Within this report, any new key audit matters are identified with 
as the prior year identified with 

.

 and any key audit matters which are the same 

Materiality

Scoping

Significant changes  
in our approach

The materiality that we used for the Group financial statements was £18 million which was determined on the 
basis of profit before tax, gains/losses on financial instruments and exceptional items.

Our audit scoping has resulted in over 95% of the Group’s net operating assets and profit before tax being subject 
to audit testing.

In the year ended 31 March 2018, we reported the “accuracy of wholesale revenue for non-household customers 
in the new water market” as a key audit matter. As the year ended 31 March 2019 represents the second year 
of the operation of this market, and processes and controls are embedded within the business, we no longer 
consider this to be a reportable key audit matter.

Conclusions relating to going concern, principal risks and viability statement

Going concern
We have reviewed the Directors’ statement in note 2 a) to the financial statements about whether they considered it appropriate to adopt the going 
concern basis of accounting in preparing them and their identification of any material uncertainties to the Group’s and the Company’s ability to 
continue to do so over a period of at least 12 months from the date of approval of the financial statements.
We considered as part of our risk assessment the nature of the Group, its business model and related risks including where relevant the impact 
of Brexit, the requirements of the applicable financial reporting framework and the system of internal control. We evaluated the Directors’ 
assessment of the Group’s ability to continue as a going concern, including challenging the underlying data and key assumptions used to make 
the assessment, and evaluated the Directors’ plans for future actions in relation to their going concern assessment.
We are required to state whether we have anything material to add or draw attention to in relation to that statement required by Listing Rule 
9.8.6R(3) and report if the statement is materially inconsistent with our knowledge obtained in the audit.
We confirm that we have nothing material to report, add or draw attention to in respect of these matters.

Severn Trent Plc  Annual Report and Accounts 2019

129

Group financial statements

Independent Auditor’s report to the members  
of Severn Trent Plc continued

Principal risks and viability statement
Based solely on reading the Directors’ statements and considering whether they were consistent with the knowledge we obtained in the course of 
the audit, including the knowledge obtained in the evaluation of the Directors’ assessment of the Group’s and the Company’s ability to continue as 
a going concern, we are required to state whether we have anything material to add or draw attention to in relation to:
•  the disclosures on pages 56 to 61 that describe the principal risks and explain how they are being managed or mitigated;
•  the Directors’ confirmation on page 56 that they have carried out a robust assessment of the principal risks facing the Group, including those 

that would threaten its business model, future performance, solvency or liquidity; or

•  the Directors’ explanation on pages 62 and 63 as to how they have assessed the prospects of the Group, over what period they have done so 

and why they consider that period to be appropriate, and their statement as to whether they have a reasonable expectation that the Group will 
be able to continue in operation and meet its liabilities as they fall due over the period of their assessment, including any related disclosures 
drawing attention to any necessary qualifications or assumptions.

We are also required to report whether the Directors’ statement relating to the prospects of the Group required by Listing Rule 9.8.6R(3) is 
materially inconsistent with our knowledge obtained in the audit.
We confirm that we have nothing material to report, add or draw attention to in respect of these matters.

Key audit matters
Key audit matters are those matters that, in our professional judgment, were of most significance in our audit of the financial statements of the 
current period and include the most significant assessed risks of material misstatement (whether or not due to fraud) that we identified. These 
matters included those which had the greatest effect on: the overall audit strategy, the allocation of resources in the audit; and directing the 
efforts of the engagement team.
These matters were addressed in the context of our audit of the financial statements as a whole, and in forming our opinion thereon, and we do 
not provide a separate opinion on these matters.

Valuation of the provision for trade receivables in Severn Trent Water Limited  

Key audit matter 
description

A portion of household customers do not or cannot pay their bills which results in the need for provisions to be made 
for non-payment of the customer balance. Management makes estimates regarding the expected future loss rate when 
calculating the bad debt provision.
The provision for trade receivables as at 31 March 2019 was £115.2 million (31 March 2018: £124.5 million).
Changes have been made to the basis of estimation of the bad debt provision for the year ended 31 March 2019 as a 
result of the adoption of IFRS 9 Financial Instruments. Provisions are made against Severn Trent Water Limited’s 
trade receivables based on historical cash collection rates of debt now aged over seven years, which is considered by 
management to be representative of collection risk on the whole population of household debtors. The key audit matter, 
which is also a potential fraud risk, has been focused on the valuation of the household bad debt provision, specifically 
cash collection reflected in the model for debt aged greater than seven years.
The Audit Committee also considered this as a significant issue as discussed in the Audit Committee report on page 88. 
The provision for trade receivables is discussed in note 2 p) and 21 to the Group financial statements.

How the scope of our 
audit responded to 
the key audit matter

We have audited and critically reviewed the assumptions used in the calculation of the bad debt provision as follows:
•  assessed the design and implementation of key management review controls over the bad debt provision model;
•  assessed the allocation of cash collected on years seven to ten debt to ensure that it has not inappropriately been 

allocated to this ageing bucket to reduce the overall provisioning rate;

•  reviewed management’s assumptions applied to the provision for trade receivables and challenged whether they 
reflect the lifetime expected credit loss applied to trade receivables, including a review of cash collection trends, 
demographic and economic trends; and

•  reconciled the debtor ageing for each debt category to source data.

Key observations

We are satisfied that the assumptions applied in assessing the overall bad debt provision are reasonable and we 
consider changes to the basis of estimation of the bad debt provision to be appropriate.

Valuation of the Group’s retirement benefit obligation  

Key audit matter 
description

Valuation of retirement benefit obligations is an area involving significant estimation because the process is complex 
and requires management (after taking advice from their actuarial advisers) to make a number of assumptions 
concerning the discount rate, inflation rate, pension increases, and the longevity of current pensioners in order to 
determine the value of the schemes’ liabilities. The key audit matter is focused on the valuation of the pension scheme 
liabilities and the appropriateness of the actuarial assumptions that are used to calculate it, specifically with reference 
to the discount rate.
The Group’s retirement benefit obligation as at 31 March 2019 is £452.9 million (31 March 2018: £519.8 million) as per 
note 28 Retirement benefit schemes.
The Audit Committee also considered this as a significant issue as discussed in the Audit Committee report on page 89. 
Management has included this as a key source of estimation uncertainty in note 4 to the Group financial statements.

How the scope of our 
audit responded to 
the key audit matter

We have challenged the assumptions applied by performing the following procedures:
•  evaluated the design and implementation of management’s key control;
•  with the support of our pension specialists within our audit team, we challenged the assumptions used in the 
calculation of the pension scheme deficit as detailed in note 28 specifically challenging the discount rate with 
reference to comparable market and other third party data; and

•  assessed whether there had been any changes in the methodology to determine the assumptions since the prior year.

Key observations

We are satisfied that management’s assumptions in the valuation of the retirement benefit obligation are appropriate 
with consistent valuation methodology to previous periods.

130

Severn Trent Plc  Annual Report and Accounts 2019

>

Strategic report
Governance
Group financial statements
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Other information

Classification and valuation of capital expenditure in Severn Trent Water Limited  

Key audit matter 
description

Severn Trent Water Limited has a substantial capital programme which has been agreed with the regulator (Ofwat) 
and therefore incurs significant expenditure in relation to the development and maintenance of both infrastructure and 
non-infrastructure assets.
Severn Trent Water Limited property, plant and equipment (“PPE”) external additions in the year were £838.2 million 
(2018: £663.2 million) of the total additions of £861.4 million (2018: £691.2 million) disclosed in note 18.
As the classification of capital expenditure, operating expenditure and infrastructure renewals expenditure directly 
affects the Group’s reported financial performance, we identified a key audit matter relating to an overstatement 
of capital expenditure, whether caused by changing the Group’s capex implementation guidance and/or incorrect 
application of this guidance. Due to the level of judgment involved, we have determined that there was a potential for 
fraud through possible manipulation of this balance.
The Audit Committee also considered this a significant issue as discussed in the Audit Committee report on page 88. 
Management has included this as a key source of estimation uncertainty in note 4 to the financial statements.

How the scope of our 
audit responded to 
the key audit matter

We performed the following procedures to respond to the key audit matter:
•  reviewed Severn Trent Water Limited’s capitalisation policy and implementation guidance to understand any changes 

in the current year and to determine compliance with the relevant accounting standards;

•  evaluated the design and implementation and operating effectiveness of controls over the application of the policy to 

expenditure incurred on projects within the Group’s capital programme during the year;

•  tested whether there have been any changes in the application of the policy; and
•  for a sample of capital projects, assessed the application of the capitalisation policy to the costs incurred by 

reviewing the business cases and invoices and obtained further explanations and evidence for significant changes in 
capital expenditure from budget.

Key observations

We are satisfied that the classification and valuation of assets capitalised in the year is appropriate.

Our application of materiality
We define materiality as the magnitude of misstatement in the financial statements that makes it probable that the economic decisions of a 
reasonably knowledgeable person would be changed or influenced. We use materiality both in planning the scope of our audit work and in 
evaluating the results of our work. 
Based on our professional judgment, we determined materiality for the financial statements as a whole as follows:

Materiality

£18 million (2018: £18 million)

Group financial statements

Basis for determining 
materiality

Rationale for the 
benchmark applied

Approximately 4.8% (2018: approximately 5.6%) of profit before 
tax, exceptional items and fair value movements in derivative 
financial instruments. Whilst underlying profit has increased, 
the business has not changed significantly and therefore 
materiality has been retained at £18 million.

As in 2018, profit before tax, gains/losses on financial 
instruments and exceptional items has been used in order 
to focus on the Group’s underlying trading performance 
consistent with the Group’s internal and external reporting.

Parent company financial statements

£16.2 million (2018: £16.2 million)

3.0% of net assets (2018: 3.0%) capped at 90% of 
Group materiality. 

The parent company does not trade or exist for 
profit generating purposes so materiality has been 
determined using net assets.

Profit before tax, exceptional items
and fair value movements in derivatives
£378.3 million

Group materiality £18.0 million

Component materiality range 
£16.2 million to £0.03 million

Audit Committee reporting 
threshold £0.75 million

We agreed with the Audit Committee that we would 
report to the Committee all audit differences in excess 
of £750,000 (2018: £750,000), as well as differences 
below that threshold that, in our view, warranted 
reporting on qualitative grounds. We also report to 
the Audit Committee on disclosure matters that we 
identified when assessing the overall presentation of 
the financial statements.

Profit before tax, exceptional items and fair value movements in derivatives

An overview of the scope of our audit
Our Group audit was scoped by obtaining an understanding of the Group and its environment, including Group-wide controls, and assessing the 
risks of material misstatement at the Group level.
Regulated Water and Waste Water is primarily comprised of Severn Trent Water Limited and Hafren Dyfrdwy Cyfyngedig which were subject to 
a full scope audit using a materiality of £15 million and £0.6 million respectively (2018: £15 million and £0.4 million). We have audited a further 
nine components using statutory materialities which range from £34,000 to £9 million (2018: ten components using statutory materialities which 
ranged from £44,000 to £9 million). Audit work to respond to the risks of material misstatement was performed directly by the Group audit 
engagement team. 
This represents over 95% (2018: over 90%) of the Group’s net operating assets and profit before tax, gains/losses on financial instruments and 
exceptional items.

Severn Trent Plc  Annual Report and Accounts 2019

131

Group financial statements

Independent Auditor’s report to the members  
of Severn Trent Plc continued

At the parent entity level we also tested the consolidation process and carried out analytical procedures to confirm our conclusion that there 
were no significant risks of material misstatement of the aggregated financial information of the remaining components not subject to full scope 
audit procedures.

Other information
The Directors are responsible for the other information. The other information comprises the information included in the annual report, other 
than the financial statements and our Auditor’s report thereon.
Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we 
do not express any form of assurance conclusion thereon.
In connection with our audit of the financial statements, our responsibility is to read the other information and, in doing so, consider whether 
the other information is materially inconsistent with the financial statements or our knowledge obtained in the audit or otherwise appears to be 
materially misstated.
If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether there is a material 
misstatement in the financial statements or a material misstatement of the other information. If, based on the work we have performed, we 
conclude that there is a material misstatement of this other information, we are required to report that fact.
In this context, matters that we are specifically required to report to you as uncorrected material misstatements of the other information include 
where we conclude that:
•  fair, balanced and understandable – the statement given by the Directors that they consider the annual report and financial statements taken 
as a whole is fair, balanced and understandable and provides the information necessary for shareholders to assess the Group’s position and 
performance, business model and strategy, is materially inconsistent with our knowledge obtained in the audit; or

•  Audit Committee reporting – the section describing the work of the Audit Committee does not appropriately address matters communicated by 

us to the Audit Committee; or

•  Directors’ statement of compliance with the UK Corporate Governance Code – the parts of the Directors’ statement required under the 

Listing Rules relating to the Company’s compliance with the UK Corporate Governance Code containing provisions specified for review by 
the Auditor in accordance with Listing Rule 9.8.10R(2) do not properly disclose a departure from a relevant provision of the UK Corporate 
Governance Code.

We have nothing to report in respect of these matters.

Responsibilities of Directors
As explained more fully in the Directors’ responsibilities statement, the Directors are responsible for the preparation of the financial statements 
and for being satisfied that they give a true and fair view, and for such internal control as the Directors determine is necessary to enable the 
preparation of financial statements that are free from material misstatement, whether due to fraud or error.
In preparing the financial statements, the Directors are responsible for assessing the Group’s and the parent company’s ability to continue as a 
going concern, disclosing as applicable, matters related to going concern and using the going concern basis of accounting unless the Directors 
either intend to liquidate the Group or the parent company or to cease operations, or have no realistic alternative but to do so.

Auditor’s responsibilities for the audit of the financial statements
Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, 
whether due to fraud or error, and to issue an Auditor’s report that includes our opinion. Reasonable assurance is a high level of assurance, but 
is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements 
can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the 
economic decisions of users taken on the basis of these financial statements.
Details of the extent to which the audit was considered capable of detecting irregularities, including fraud are set out below.
A further description of our responsibilities for the audit of the financial statements is located on the FRC’s website at:  
www.frc.org.uk/auditorsresponsibilities. This description forms part of our Auditor’s report.

Extent to which the audit was considered capable of detecting irregularities, including fraud
We identify and assess the risks of material misstatement of the financial statements, whether due to fraud or error, and then design and 
perform audit procedures responsive to those risks, including obtaining audit evidence that is sufficient and appropriate to provide a basis for 
our opinion.

Identifying and assessing potential risks related to irregularities
In identifying and assessing risks of material misstatement in respect of irregularities, including fraud and non-compliance with laws and 
regulations, our procedures included the following:
•  enquiring of management, internal audit and the Audit Committee, including obtaining and reviewing supporting documentation, concerning 

the Group’s policies and procedures relating to:

  –  identifying, evaluating and complying with laws and regulations and whether they were aware of any instances of non-compliance;
  –  detecting and responding to the risks of fraud and whether they have knowledge of any actual, suspected or alleged fraud;
  –  the internal controls established to mitigate risks related to fraud or non-compliance with laws and regulations;
•  discussing among the engagement team and involving relevant internal specialists, including tax, valuations, pensions, IT, and financial 
instruments regarding how and where fraud might occur in the financial statements and any potential indicators of fraud. As part of this 
discussion, we identified potential for fraud in the following areas: valuation of the provision for trade receivables in Severn Trent Water 
Limited, classification and valuation of capital expenditure in Severn Trent Water Limited, and accuracy of wholesale revenue for wholesale 
customers in the non-household retail market; and

•  obtaining an understanding of the legal and regulatory framework that the Group operates in, focusing on those laws and regulations that had 
a direct effect on the financial statements or that had a fundamental effect on the operations of the Group. The key laws and regulations we 
considered in this context included the UK Companies Act, Listing Rules, pensions legislation and tax legislation.

132

Severn Trent Plc  Annual Report and Accounts 2019

>

Strategic report
Governance
Group financial statements
Company financial statements
Other information

Audit response to risks identified
As a result of performing the above, we identified valuation of the provision for trade receivables in Severn Trent Water Limited and, classification 
and valuation of capital expenditure in Severn Trent Water Limited as key audit matters. The key audit matters section of our report explains the 
matters in more detail and also describes the specific procedures we performed in response to those key audit matters.
Accuracy of wholesale revenue for wholesale customers in the non-household retail market has remained a significant risk due to fraud whilst 
no longer being a key audit matter. In response to the risk identified, we have:
•  evaluated the design and implementation of key management controls around the accuracy of the wholesale revenue for wholesale customers 

in the non-household market;

•  performed an analytical review of total wholesale revenue by calculating an expectation based on prior year revenue, adjusted for tariff changes; 
•  completed substantive testing of the consumption uplift model in order to obtain assurance over the accuracy and completeness of the MOSL 

data populated within the model; and

•  challenged whether the refinements to the model, including removing the adjustment relating to large and intermediate customers, 

are appropriate.

In addition to the above, our procedures to respond to risks identified included the following:
•  reviewing the financial statement disclosures and testing to supporting documentation to assess compliance with relevant laws and 

regulations discussed above;

•  enquiring of management, the Audit Committee and in-house legal counsel concerning actual and potential litigation and claims;
•  performing analytical procedures to identify any unusual or unexpected relationships that may indicate risks of material misstatement due to fraud;
•  reading minutes of meetings of those charged with governance, reviewing internal audit reports and reviewing correspondence with 

regulatory authorities; and

•  in addressing the risk of fraud through management override of controls, testing the appropriateness of journal entries and other adjustments; 
assessing whether the judgments made in making accounting estimates are indicative of a potential bias; and evaluating the business rationale 
of any significant transactions that are unusual or outside the normal course of business.

We also communicated relevant identified laws and regulations and potential fraud risks to all engagement team members including internal 
specialists, and remained alert to any indications of fraud or non-compliance with laws and regulations throughout the audit.

Report on other legal and regulatory requirements
Opinions on other matters prescribed by the Companies Act 2006
In our opinion the part of the Directors’ remuneration report to be audited has been properly prepared in accordance with the Companies Act 2006.
In our opinion, based on the work undertaken in the course of the audit:
•  the information given in the Strategic report and the Directors’ report for the financial year for which the financial statements are prepared is 

consistent with the financial statements; and

•  the Strategic report and the Directors’ report have been prepared in accordance with applicable legal requirements.
In the light of the knowledge and understanding of the Group and of the parent company and their environment obtained in the course of the 
audit, we have not identified any material misstatements in the Strategic report or the Directors’ report.

Matters on which we are required to report by exception
Adequacy of explanations received and accounting records
Under the Companies Act 2006 we are required to report to you if, in our opinion:
•  we have not received all the information and explanations we require for our audit; or
•  adequate accounting records have not been kept by the parent company, or returns adequate for our audit have not been received from 

branches not visited by us; or

•  the parent company financial statements are not in agreement with the accounting records and returns. 
We have nothing to report in respect of these matters.

Directors’ remuneration
Under the Companies Act 2006 we are also required to report if in our opinion certain disclosures of Directors’ remuneration have not been made 
or the part of the Directors’ remuneration report to be audited is not in agreement with the accounting records and returns. 
We have nothing to report in respect of these matters.
Other matters
Auditor tenure
Following the recommendation of the Audit Committee, we were appointed by the Company at its Annual General Meeting on 26 July 2005 to 
audit the financial statements for the year ending 31 March 2006 and subsequent financial periods. The period of total uninterrupted engagement 
including previous renewals and reappointments of the firm is 14 years, covering the years ending 31 March 2006 to 31 March 2019.

Consistency of the audit report with the additional report to the Audit Committee
Our audit opinion is consistent with the additional report to the Audit Committee we are required to provide in accordance with ISAs (UK).

Use of our report
This report is made solely to the Company’s members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit 
work has been undertaken so that we might state to the Company’s members those matters we are required to state to them in an Auditor’s 
report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the 
Company and the Company’s members as a body, for our audit work, for this report, or for the opinions we have formed.

Kari Hale, ACA (Senior statutory auditor)
For and on behalf of Deloitte LLP 
Statutory Auditor 
London, United Kingdom 
20 May 2019

Severn Trent Plc  Annual Report and Accounts 2019

133

Group financial statements

Consolidated income statement
For the year ended 31 March 2019

Turnover
Other income
Operating costs before charge for bad and doubtful debts, amortisation of acquired intangible 
assets and exceptional items
Charge for bad and doubtful debts
Operating costs before amortisation of acquired intangible assets and exceptional items
Amortisation of acquired intangible assets
Exceptional items
Total operating costs
Profit before interest, tax, amortisation of acquired intangible assets and exceptional items
Amortisation of acquired intangible assets
Exceptional items
Profit before interest and tax
Finance income
Finance costs
Net finance costs
Net gains/(losses) on financial instruments
Share of net (loss)/profit of joint ventures accounted for using the equity method
Profit on ordinary activities before taxation
Current tax
Deferred tax
Taxation on profit on ordinary activities
Profit for the year from continuing operations
Profit for the year from discontinued operations
Profit for the year

Earnings per share (pence)

From continuing operations
Basic
Diluted
From continuing and discontinued operations
Basic
Diluted

Note
5,6

2019 

£m
1,767.4
19.9

2018 
(restated 
see note 2 a) 
£m
1,696.4
3.9

(1,188.1)
(25.6)
(1,213.7)
(0.7)
(9.6)
(1,224.0)
573.6
(0.7)
(9.6)
563.3
68.9
(263.1)
(194.2)
16.0
(0.4)
384.7
(31.8)
(37.6)
(69.4)
315.3
–
315.3

(1,134.7)
(25.8)
(1,160.5)
–
(12.6)
(1,173.1)
539.8
–
(12.6)
527.2
67.7
(287.2)
(219.5)
(6.7)
0.2
301.2
(32.9)
(28.7)
(61.6)
239.6
13.2
252.8

8

8

10
11

12
19

13
13
13

Note

15
15

15
15

2019 

2018 
(restated)

133.4
133.2

133.4
133.2

101.8
101.5

107.4
107.1

134

Severn Trent Plc  Annual Report and Accounts 2019

 
 
Consolidated statement of comprehensive income
For the year ended 31 March 2019

Profit for the year
Other comprehensive income/(loss)
Items that will not be reclassified to the income statement:

Net actuarial gains
Tax on net actuarial gains

Items that may be reclassified to the income statement:

(Losses)/gains on cash flow hedges
Deferred tax on losses/gains on cash flow hedges
Amounts on cash flow hedges transferred to the income statement
Deferred tax on transfer to the income statement
Exchange movement on translation of overseas results and net assets
Cumulative exchange gains taken to the income statement

Other comprehensive income for the year
Total comprehensive income for the year

>

Strategic report
Governance
Group financial statements
Company financial statements
Other information

2019 

£m
315.3

2018 
(restated 
see note 2 a) 
£m
252.8

57.9
(9.8)
48.1

(8.6)
1.5
8.2
(1.3)
–
–
(0.2)
47.9
363.2

29.1
(7.6)
21.5

5.8
(1.0)
8.2
(1.4)
(1.6)
(29.8)
(19.8)
1.7
254.5

Severn Trent Plc  Annual Report and Accounts 2019

135

 
 
Group financial statements

Consolidated statement of changes in equity
For the year ended 31 March 2019

As at 1 April 2017 as previously reported
Restatement
As at 1 April 2017 restated
Profit for the year
Gains on cash flow hedges
Deferred tax on gains on cash flow hedges
Amounts on cash flow hedges transferred to the income statement
Deferred tax on transfer to the income statement
Exchange movement on translation of overseas results and 
net assets
Cumulative exchange gains transferred to income statement
Net actuarial gains
Tax on net actuarial gains
Transfer between reserves
Total comprehensive income/(loss) for the year
Share options and LTIPs
– proceeds from shares issued
– value of employees’ services
Current tax on share based payments
Deferred tax on share based payments
Dividends paid
As at 31 March 2018 restated

As at 1 April 2018 as previously reported
Restatement (see note 2 a)
As at 1 April 2018 restated
Profit for the year
Losses on cash flow hedges
Deferred tax on losses on cash flow hedges
Amounts on cash flow hedges transferred to the income statement
Deferred tax on transfer to the income statement
Net actuarial gains
Tax on net actuarial gains
Total comprehensive income/(loss) for the year
Share options and LTIPs
– proceeds from shares issued
– value of employees' services
– own shares purchased
Current tax on share based payments
Dividends paid
As at 31 March 2019

Equity attributable to owners of the company

Share  
capital 
£m
234.7
–
234.7
–
–
–
–
–

–
–
–
–
–
–

0.4
–
–
–
–
235.1

235.1
–
235.1
–
–
–
–
–
–
–
–

0.8
–
–
–
–
235.9

Share 
premium 
£m
112.5
–
112.5
–
–
–
–
–

Other 
reserves 
£m
121.8
–
121.8
–
5.8
(1.0)
8.2
(1.4)

Retained 
earnings 
£m
454.3
4.1
458.4
252.8
–
–
–
–

–
–
–
–
–
–

5.2
–
–
–
–
117.7

117.7
–
117.7
–
–
–
–
–
–
–
–

10.3
–
–
–
–
128.0

(1.6)
(29.8)
–
–
(9.0)
(28.8)

–
–
–
–
–
93.0

93.0
–
93.0
–
(8.6)
1.5
8.2
(1.3)
–
–
(0.2)

–
–
–
–
–
92.8

–
–
29.1
(7.6)
9.0
283.3

–
6.9
0.8
(1.3)
(197.0)
551.1

547.9
3.2
551.1
315.3
–
–
–
–
57.9
(12.2)
361.0

–
8.1
(1.1)
0.2
(211.9)
707.4

Total 
£m
923.3
4.1
927.4
252.8
5.8
(1.0)
8.2
(1.4)

(1.6)
(29.8)
29.1
(7.6)
–
254.5

5.6
6.9
0.8
(1.3)
(197.0)
996.9

993.7
3.2
996.9
315.3
(8.6)
1.5
8.2
(1.3)
57.9
(12.2)
360.8

11.1
8.1
(1.1)
0.2
(211.9)
1,164.1

136

Severn Trent Plc  Annual Report and Accounts 2019

 
Consolidated balance sheet
At 31 March 2019

Non-current assets
Goodwill
Other intangible assets
Property, plant and equipment
Investments in joint ventures
Derivative financial instruments
Trade and other receivables
Retirement benefit surplus

Current assets
Inventory
Trade and other receivables
Derivative financial instruments
Cash and cash equivalents

Current liabilities
Borrowings
Trade and other payables
Current tax payable
Provisions for liabilities

Net-current liabilities
Non-current liabilities
Borrowings
Derivative financial instruments
Trade and other payables
Deferred tax
Retirement benefit obligations
Provisions for liabilities

Net assets
Equity
Called up share capital
Share premium account
Other reserves
Retained earnings
Total equity

Signed on behalf of the Board who approved the accounts on 20 May 2019.

Andrew Duff 
Chairman 

James Bowling
Chief Financial Officer 

Company Number 02366619

>

Strategic report
Governance
Group financial statements
Company financial statements
Other information

2019 

Note

£m

2018 
(restated 
see note 2 a) 
£m

16
17
18
19
20
21
28

21
20
22

23
26

29

23
25
26
27
28
29

30
31
32

90.9  
124.2  
9,085.6  
37.0  
68.4  
204.0  
18.6  
9,628.7  

20.8  
513.5  
0.1  
41.0  
575.4  

(197.0) 
(496.7) 
(9.3) 
(32.2) 
(735.2) 
(159.8) 

(5,857.2) 
(126.5) 
(1,082.9) 
(747.5) 
(471.5) 
(19.2) 
(8,304.8) 
1,164.1  

235.9  
128.0  
92.8  
707.4  
1,164.1  

62.2
88.4
8,471.9
37.6
36.0
185.3
18.2
8,899.6

18.5
456.4
0.2
51.1
526.2

(308.7)
(462.6)
(8.6)
(40.6)
(820.5)
(294.3)

(5,259.1)
(116.0)
(1,009.4)
(675.2)
(538.0)
(10.7)
(7,608.4)
996.9

235.1
117.7
93.0
551.1
996.9

Severn Trent Plc  Annual Report and Accounts 2019

137

 
 
 
 
 
 
 
 
 
 
 
 
 
 
Group financial statements

Consolidated cash flow statement
For the year ended 31 March 2019

Cash generated from operations
Tax received
Tax paid
Net cash generated from operating activities
Cash flows from investing activities
Purchase of subsidiaries net of cash acquired
Investments in associates and joint ventures
Purchases of property, plant and equipment
Purchases of intangible assets and goodwill
Contributions and grants received
Proceeds on disposal of subsidiaries net of cash disposed
Proceeds on disposal of property, plant and equipment
Net loans advanced to joint ventures and associates
Interest received
Net cash from investing activities
Cash flow from financing activities
Interest paid
Interest element of finance lease payments
Dividends paid to shareholders of the parent
Repayments of borrowings
Repayments of obligations under finance leases
New loans raised
Issues of shares
Swap termination payment
Purchase of own shares
Net cash flow from financing activities
Net movement in cash and cash equivalents
Net cash and cash equivalents at the beginning of the year
Effect of foreign exchange rates
Net cash and cash equivalents at end of year
Cash and cash equivalents
Bank overdrafts
Short-term deposits

Note
40
40
40

38

39

22

2019 
£m
826.3
–
(21.3)
805.0

(50.9)
(6.2)
(782.1)
(35.1)
46.5
–
1.4
–
0.8
(825.6)

(158.0)
(4.4)
(211.9)
(166.5)
(1.7)
554.2
11.1
–
(1.1)
21.7
1.1
38.5
–
39.6
41.0
(1.4)
–
39.6

2018 
£m
773.3
8.0
(14.5)
766.8

(0.2)
–
(608.5)
(27.3)
36.8
25.1
8.0
(26.6)
6.4
(586.3)

(183.4)
(5.1)
(197.0)
(552.6)
(1.8)
789.2
5.6
(40.0)
–
(185.1)
(4.6)
44.6
(1.5)
38.5
34.7
(12.6)
16.4
38.5

138

Severn Trent Plc  Annual Report and Accounts 2019

Notes to Group financial statements
For the year ended 31 March 2019

>

Strategic report
Governance
Group financial statements
Company financial statements
Other information

1.  General information

The Severn Trent Group has a number of operations. These are 
described in the segmental analysis in note 5.

Severn Trent Plc is a company incorporated and domiciled 
in the United Kingdom. The address of its registered office 
is shown on the back of the cover of the Annual Report 
and Accounts.

Severn Trent Plc is listed on the London Stock Exchange. 

2.  Accounting policies

a) Basis of preparation
The financial statements for the Group and the parent company 
have been prepared on the going concern basis (see Strategic 
report on page 16) under the historical cost convention as 
modified by the revaluation of certain financial assets and 
liabilities at fair value.

(i) Consolidated financial statements
The consolidated financial statements have been prepared in 
accordance with International Financial Reporting Standards 
(‘IFRS’), International Accounting Standards (‘IAS’) and 
IFRIC interpretations issued and effective and ratified by the 
European Union as at 31 March 2019. 

(ii) Parent company financial statements
The parent company financial statements have been prepared 
in accordance with United Kingdom Accounting Standards and 
comply with the Companies Act 2006. The Company meets 
the definition of a qualifying entity as defined in FRS 100 
‘Application of Financial Reporting Requirements’, accordingly 
the Company has elected to apply FRS 101 ‘Reduced 
Disclosure Framework’.

Therefore, the recognition and measurement requirements 
of EU-adopted IFRS have been applied, with amendments 
where necessary in order to comply with Companies Act 2006 
and The Large and Medium-sized Companies and Groups 
(Accounts and Reports) Regulations 2008 (SI 2008/410) as 
the parent company financial statements are Companies Act 
2006 accounts.

The key accounting policies for the Group and the parent 
company are set out below and have been applied consistently 
except where indicated. Where policies are specific to the 
Group or to the Company this is set out in the relevant policy.

(iii) Changes in accounting policies – IFRS 9 and IFRS 15
In the current financial year the Group has adopted IFRS 9 
Financial Instruments and IFRS 15 Revenue from Contracts 
with Customers.

The adoption of IFRS 9 has not resulted in any significant 
changes to the Group’s existing accounting practices for 
financial instruments.

IFRS 9 affects the Group’s measurement and disclosure 
of financial instruments with effect from 1 April 2018. 
The classification of its financial assets and liabilities has not 
changed significantly as a result of the adoption of IFRS 9. 
The Group has not retrospectively applied the hedge accounting 
criteria of IFRS 9 to hedging relationships established 
under IAS 39 accounting. Existing hedges that qualify for 
hedge accounting under IAS 39 continue to qualify for hedge 
accounting under IFRS 9. For new hedges established following 
adoption of IFRS 9 the Group will determine on a case-by-
case basis whether to apply the hedge accounting provisions 
of IFRS 9.

Provisions against trade receivables were calculated under 
the previous accounting policy using historical collection 
information and losses expected as a result of future events 
were not recognised. Under IFRS 9 the Group recognises 
a provision for the lifetime expected credit losses for trade 
receivables. The bad debt charge or provision is not materially 
different as a result.

The Group has elected to restate comparative information for 
prior periods upon adoption of IFRS 15. 

The core principle of IFRS 15 is that an entity should recognise 
revenue from the transfer of promised goods or services to 
customers in an amount that reflects the consideration the 
entity expects to be entitled to in exchange for those goods and 
services. The impact of the adoption of IFRS 15 on the Group’s 
segments is set out below.

As permitted by FRS 101, the parent company has taken 
advantage of the disclosure exemptions available under 
that standard in relation to statement of cash flows, share 
based payment, financial instruments, capital management, 
presentation of comparative information in respect of 
certain assets, standards not yet effective and related party 
transactions. Where required, equivalent disclosures are given 
in the consolidated financial statements.

Regulated Water and Waste Water
There was no change to the recognition of revenue from 
charges for water or waste water services. The policy for 
recognition of charges for water and waste water services is 
set out in note 2 c). The performance obligations are satisfied 
by the provision of water and waste water services and this 
was also the basis for recognising revenue under the previous 
accounting standard.

As permitted by Section 408 of the Companies Act 2006, no 
profit or loss account or cash flow statement is presented for 
the parent company. The profit for the year is disclosed in the 
statement of comprehensive income, the statement of changes 
in equity and the balance sheet.

Severn Trent Plc is a partner in Severn Trent Limited 
Partnership and Severn Trent 2017 Limited Partnership 
(‘the partnerships’), which are registered in Scotland. As the 
partnerships are included in the consolidated accounts, 
the parent company has taken advantage of the exemption 
conferred by Regulation 7 of The Partnership (Accounts) 
Regulations 2008 from the requirements of Regulations 4 to 6.

There was no change to the recognition of contributions from 
developers. The policy for recognition of contributions from 
developers is set out in note 2 k). The performance obligations 
for this income are satisfied through the ongoing supply of 
water and waste water services to the relevant property and 
this was also the basis for recognising revenue under the 
previous accounting standard.

Severn Trent Plc  Annual Report and Accounts 2019

139

Group financial statements

Notes to Group financial statements continued
For the year ended 31 March 2019

2.  Accounting policies continued

a) Basis of preparation continued

(iii)  Changes in accounting policies – IFRS 9 and IFRS 15 

continued

Business Services
The Operating Services business operates under a series of 
bespoke contracts with specific performance obligations. 
The Group applied the methodology set out in IFRS 15 to each of 
these contracts in order to identify differences from the previous 
accounting policy. The most significant differences arose in 
relation to the Group’s contract to provide water and waste water 
services to the Ministry of Defence (MOD). The Group acts as the 
service provider under the MOD Project Aquatrine Package C – a 
25 year contract spanning 1,295 sites across England covering 
the eastern sea border and from Lancashire in the North West to 
West Sussex on the South coast.

Under this contract the Group maintains and upgrades the MOD 
infrastructure assets and provides operating services for water 
and waste water. Both the operating services and maintenance 
and upgrade services are charged under a volumetric tariff, 
along with standing charges, which are adjusted with inflation 
as agreed in the contract.

Consolidated income statement (extract)
Year ended 31 March 2018

Under IFRS 15, the expected revenue over the life of the 
contract is allocated to the performance obligations based on 
an expected margin for each performance obligation over the 
life of the contract under the following headings:

•  operating and maintaining the MOD infrastructure assets;

•  upgrading the MOD infrastructure assets;

•  administrating the services received from statutory water 

and sewerage undertakers; and

•  administrating billing services of the MOD’s commercial and 

Non Base Dependent customers.

Revenue is recognised in line with the delivery of each 
performance obligation. The expected whole-life revenues and 
costs on the contract are updated regularly. Any changes to 
revenue relating to performance obligations already delivered 
are recognised in the period in which they are identified. 

The previous accounting policy for this contract was to recognise 
revenue billed under the volumetric tariff at the point of billing. 
The expected costs for the upgrade services were recognised on 
a straight line basis, before adjusting for expected inflation, over 
the life of the contract. The resulting asset was recognised as a 
financial asset in accordance with IFRIC 12.

The tables below show the effect of the IFRS 15 adoption on the 
income statement, balance sheet and earnings per share for 
the year ended 31 March 2018.

Turnover
Operating costs
Profit before interest and tax
Net finance costs, losses on financial instruments and results of joint ventures
Profit on ordinary activities before taxation
Taxation on profit on ordinary activities
Profit for the period from continuing operations

Earnings per share
Year ended 31 March 2018

Underlying earnings per share (see note 15)
Underlying basic earnings per share
Underlying diluted earnings per share
Earnings per share from continuing operations
Basic earnings per share
Diluted earnings per share
Earnings per share from continuing and discontinued operations
Basic earnings per share
Diluted earnings per share

Consolidated balance sheet (extract)
As at 31 March 2018

Non-current trade and other receivables
Deferred tax
Retained earnings

140

As previously 
reported 
£m
1,694.1 
(1,165.7)
528.4 
(226.0)
302.4 
(61.9)
240.5 

IFRS 15 
impact 
£m
2.3
(3.5)
(1.2)
–
(1.2)
0.3
(0.9)

Restated 
£m
1,696.4
(1,169.2)
527.2
(226.0)
301.2
(61.6)
239.6

As previously 
reported 
pence

IFRS 15  
impact 
pence

Restated 
pence

121.0 
120.6 

102.2 
101.9 

107.8 
107.5 

(0.5)
(0.5)

(0.4)
(0.4)

(0.4)
(0.4)

120.5
120.1

101.8
101.5

107.4
107.1

As  
previously
reported 
£m
181.3 
(674.4) 
547.9 

IFRS 15 
impact 
£m
4.0 
(0.8)
3.2 

Restated 
£m
185.3 
(675.2)
551.1 

Severn Trent Plc  Annual Report and Accounts 2019

>

Strategic report
Governance
Group financial statements
Company financial statements
Other information

2.  Accounting policies continued

b) Basis of consolidation
The consolidated financial statements include the results 
of Severn Trent Plc and its subsidiaries and joint ventures. 
Results are included from the date of acquisition or 
incorporation and are excluded from the date of disposal.

Subsidiaries are consolidated where the Group has the power 
to control a subsidiary.

Joint venture undertakings are accounted for on an equity 
basis where the Group exercised joint control under a 
contractual arrangement.

Non-controlling interests in the net assets of subsidiaries are 
identified separately from the Group’s equity. Non-controlling 
interests consist of the amount of those interests at the date 
of the original business combination and the non-controlling 
interests’ share of changes in equity since that date. 

Transactions between the Company and its subsidiaries have 
been eliminated on consolidation and are not included within 
the Group financial statements. 

Foreign currency denominated assets and liabilities of the 
Company and its subsidiary undertakings are translated into 
the relevant functional currency at the rates of exchange ruling 
at the year end. Any exchange differences so arising are dealt 
with through the income statement. 

Foreign currency transactions arising during the year 
are translated into sterling at the rate of exchange ruling 
on the date of the transaction. All gains and losses on 
exchange arising during the year are dealt with through the 
income statement.

c) Revenue recognition
Revenue includes turnover and interest income.

Turnover represents the fair value of consideration receivable, 
excluding value added tax, trade discounts and inter-company 
sales, in the ordinary course of business for goods and 
services provided.

Turnover is not recognised until the service has been provided 
to the customer or the goods to which the sale relates have 
either been despatched to the customer or, where they are held 
on the customer’s behalf, title has passed to the customer and 
it is probable that it will be received.

Water and waste water revenue is recognised when the service 
is provided and includes an estimate of the amount of mains 
water and waste water charges unbilled at the year end. 
The accrual is estimated using a defined methodology based 
upon a measure of unbilled water consumed by tariff, which is 
calculated from historical billing information.

Operating services revenue is recognised in line with the 
delivery of each performance obligation. Further details 
of the performance obligations are detailed in note 2 a(iii). 
The expected turnover over the life of a contract is allocated 
to each performance obligation based on the expected margin 
for each obligation. Any changes to the revenue relating to 
performance obligations already delivered are recognised in 
the period in which they are identified. Differences between 
amounts recognised as revenue and amounts billed are 
recognised as contract assets or liabilities.

Renewable energy revenue includes sales of electricity and gas 
and the related green energy incentives. Revenue from energy 
sales is recognised when the electricity or gas is delivered to 
the national grid. Green energy incentives are recognised when 
the Group becomes entitled to them. 

Interest income is accrued on a time basis by reference 
to the principal outstanding and at the effective interest 
rate applicable. 

d) Exceptional items
Exceptional items are income or expenditure, which individually 
or, if of a similar type, in aggregate should, in the opinion of 
the Directors, be disclosed by virtue of their size or nature if 
the financial statements are to give a true and fair view. In this 
context, materiality is assessed at the segment level. 

e) Taxation
Current tax payable is based on taxable profit for the year 
and is calculated using tax rates that have been enacted or 
substantively enacted by the balance sheet date.

Deferred taxation is provided in full on taxable temporary 
differences between the tax bases of assets and liabilities 
and their carrying amounts in the financial statements. 
Deferred taxation is measured on a non-discounted basis using 
the tax rates and laws that have been enacted or substantively 
enacted by the balance sheet date and are expected to apply 
when the related deferred income tax asset is realised or the 
deferred tax liability is settled. 

Current and deferred tax are recognised in profit or loss, 
except where they relate to items that are recognised in other 
comprehensive income or directly in equity, in which case, 
the current and deferred tax are also recognised in other 
comprehensive income or directly in equity, respectively. 
Where current tax or deferred tax arises from the initial 
accounting for a business combination, the tax effect is 
included in the accounting for the business combination. 

A deferred tax asset is only recognised to the extent it is 
probable that sufficient taxable profits will be available in the 
future to utilise it.

Deferred tax assets and liabilities are offset when there is a 
legally enforceable right to set off current tax assets against 
current tax liabilities. 

f) Goodwill
Goodwill represents the excess of the fair value of purchase 
consideration over the fair value of the net assets acquired. 
Goodwill arising on acquisition of subsidiaries is included 
in intangible assets, whilst goodwill arising on acquisition 
of associates or joint ventures is included in interests in 
associates or joint ventures respectively. If an acquisition 
gives rise to negative goodwill this is credited directly to the 
income statement. Fair value adjustments based on provisional 
estimates are amended within one year of the acquisition, if 
required, with a corresponding adjustment to goodwill.

Goodwill arising on all acquisitions prior to 1 April 1998 was 
written off to reserves under UK GAAP and remains eliminated 
against reserves. Following the disposal of the US Operating 
Services business on 30 June 2017, all acquisitions prior to 
1 April 1998 that were included in goodwill have now been sold. 
Purchased goodwill arising on acquisitions of subsidiaries after 
31 March 1998 is treated as an intangible fixed asset.

Severn Trent Plc  Annual Report and Accounts 2019

141

Group financial statements

Notes to Group financial statements continued
For the year ended 31 March 2019

2.  Accounting policies continued

f) Goodwill continued

Goodwill and indefinite life intangibles are tested for 
impairment in accordance with the policy set out in note 2 l) 
below and carried at cost less accumulated impairment losses. 
Goodwill is allocated to the cash-generating unit that derives 
benefit from the goodwill for impairment testing purposes.

Where goodwill forms part of a cash-generating unit and all 
or part of that unit is disposed of, the associated goodwill 
is included in the carrying amount of that operation when 
determining the gain or loss on disposal of the operation. 

g) Other intangible non-current assets
Intangible assets acquired separately are capitalised at cost. 
Following initial recognition, finite life intangible assets are 
amortised on a straight-line basis over their estimated useful 
economic lives as follows:

Software
Other intangible assets

Years
3 – 10
15

Amortisation charged on intangible assets is taken to the 
income statement through operating costs.

Finite life intangible assets are reviewed for impairment where 
indicators of impairment exist (see 2 l) below).

Intangible assets with indefinite useful lives are carried 
at cost less accumulated impairment losses. Such assets 
are reviewed for impairment at least annually and where 
indications of impairment exist.

Development expenditure is capitalised as an intangible asset 
and written off over its expected useful economic life where the 
following criteria are met:

•  it is technically feasible to create and make the asset 

available for use or sale; 

•  there are adequate resources available to complete the 

development and to use or sell the asset;

•  there is the intention and ability to use or sell the asset;

•  it is probable that the asset created will generate future 

economic benefits; and

•  the development costs can be measured reliably.

Research expenditure is expensed when it is incurred. 

h) Pre-contract costs
Incremental costs incurred in obtaining contracts with 
customers are recognised as a prepayment and written off to 
the income statement over the life of the contract where it is 
expected that the costs will be recovered.

All other costs of obtaining contracts are written off to the 
income statement as incurred. 

i) Property, plant and equipment
Property, plant and equipment is held at cost (or at deemed 
cost for infrastructure assets on transition to IFRS) less 
accumulated depreciation and impairment. Expenditure on 
property, plant and equipment relating to research and 
development projects is capitalised and depreciated over the 
expected useful life of those assets. 

The costs of like-for-like replacement of infrastructure 
components are recognised in the income statement as 
they arise. Expenditure which results in enhancements 
to the operating capability of the infrastructure networks 
is capitalised.

Where items of property, plant and equipment are transferred 
to the Group from customers or developers, the fair value of the 
asset transferred is recognised in the balance sheet. Fair value 
is determined based on estimated depreciated replacement 
cost. Where the transfer is in exchange for connection to the 
network and there is no further obligation, the corresponding 
credit is recognised immediately in turnover. Where the 
transfer is considered to be linked to the provision of ongoing 
services the corresponding credit is recorded in deferred 
income and released to operating costs over the expected 
useful lives of the related assets.

Where assets take a substantial period of time to get ready for 
their intended use, the borrowing costs directly attributable to 
the acquisition, construction or production of these assets are 
added to their cost.

Property, plant and equipment is depreciated, using the 
straight-line method, to its estimated residual value over its 
estimated useful life, with the exception of freehold land which 
is not depreciated. Assets in the course of construction are not 
depreciated until commissioned. 

The estimated useful lives are:

Infrastructure assets
Impounding reservoirs
Raw water aqueducts
Mains
Sewers
Other assets
Buildings
Fixed plant and equipment
Vehicles and mobile plant

Years

250 
250 
80 – 150
150 – 200

30 – 80
20 – 40
2–15

j) Leased assets
Leases where the Group obtains assets that transfer 
substantially all the risks and rewards of ownership to 
the Group are treated as finance leases. The lower of the 
fair value of the leased asset or the present value of the 
minimum lease payments is capitalised as an asset with a 
corresponding liability representing the obligation to the 
lessor. Lease payments are treated as consisting of a capital 
element and a finance charge; the capital element reduces 
the obligation to the lessor and the finance charge is written 
off to the income statement at a constant rate over the period 
of the lease in proportion to the capital amount outstanding. 
Depreciation is charged over the shorter of the estimated 
useful life and the lease period.

Leases where substantially all the risks and rewards of 
ownership remain with the lessor are classified as operating 
leases. Rental costs arising under operating leases are 
expensed on a straight line basis over the term of the lease. 
Leases of land are normally treated as operating leases, unless 
ownership is transferred to the Group at the end of the lease. 

142

Severn Trent Plc  Annual Report and Accounts 2019

 
 
 
 
>

Strategic report
Governance
Group financial statements
Company financial statements
Other information

2.  Accounting policies continued

k) Grants and contributions
Grants and contributions received in respect of non-current 
assets, including certain charges made as a result of new 
connections to the water and sewerage networks, are treated 
as deferred income and released to operating costs over the 
useful economic life of those non-current assets.

Grants and contributions, which are given in compensation  
for expenses incurred with no future related costs, are  
recognised in operating costs in the period that they 
become receivable. 

l) Impairment of non-current assets
If the recoverable amount of goodwill, an item of property, plant 
and equipment, or any other non-current asset is estimated 
to be less than its carrying amount, the carrying amount of 
the asset is reduced to its recoverable amount. Where the 
asset does not generate cash flows that are independent from 
other assets, the Group estimates the recoverable amount 
of the cash-generating unit to which the asset belongs. 
Recoverable amount is the higher of fair value less costs to sell 
or estimated value in use at the date the impairment review 
is undertaken. Fair value less costs to sell represents the 
amount obtainable from the sale of the asset in an arm’s length 
transaction between knowledgeable and willing third parties, 
less costs of disposal. Value in use represents the present 
value of future cash flows expected to be derived from a  
cash-generating unit, discounted using a pre-tax discount  
rate that reflects current market assessments of the cost of 
capital of the cash-generating unit or asset.

The discount rate used is based on the Group’s cost of capital 
adjusted for the risk profiles of individual businesses.

Goodwill is tested for impairment annually. Impairment reviews 
are also carried out if there is an indication that an impairment 
may have occurred, or, where otherwise required, to ensure 
that non-current assets are not carried above their estimated 
recoverable amounts.

Impairments are recognised in the income statement.

m) Parent company investments
The parent company recognises investments in subsidiary 
undertakings at historical cost.

n) Inventory
Inventory is stated at the lower of cost and net realisable value. 
For properties held for resale, the cost includes the cost of 
acquiring and developing the sites.

Net realisable value is the estimated selling price less all 
estimated costs of completion and costs to be incurred in 
selling and distribution. 

o) Loans receivable
Loans receivable are measured at fair value on initial 
recognition, less issue fee income received. After initial 
recognition, loans receivable are subsequently measured 
at amortised cost using the effective interest rate method 
whereby interest and issue fee income are credited to 
the income statement and added to the carrying value of 
loans receivable at a constant rate in proportion to the loan 
amount outstanding. 

p) Trade receivables and accrued income
Trade receivables and accrued income are measured at fair 
value on initial recognition. If there is objective evidence that 
the asset is impaired, it is written down to its recoverable 
amount and the irrecoverable amount is recognised as an 
expense in operating costs.

The Group applies the simplified approach permitted by  
IFRS 9 for estimating expected credit losses on trade 
receivables. For trade receivables that are assessed not to 
be impaired individually, expected credit losses are estimated 
based on the Group’s historical experience of trade receivable 
write-offs. 

q) Retirement benefits

(i) Defined benefit schemes
The difference between the value of defined benefit pension 
scheme assets and defined benefit pension scheme liabilities 
is recorded on the balance sheet as a retirement benefit asset 
or obligation.

Defined benefit pension scheme assets are measured at 
fair value using bid price for assets with quoted prices. 
For scheme assets with no quoted price, the fair value is 
derived by using quotations from independent third parties 
or by using applicable valuation techniques at the end of each 
reporting period. Defined benefit pension scheme liabilities are 
measured at the balance sheet date by an independent actuary 
using the projected unit method and discounted at the current 
rate of return on high quality corporate bonds of equivalent 
term and currency to the liability. 

Service cost, representing the cost of employee service in 
the year, is included in operating costs. Net finance cost is 
calculated by applying the discount rate used for the scheme 
liabilities to the net obligation.

Changes in the retirement benefit obligation that arise from:

•  differences between the return on scheme assets and 

interest income included in the income statement;

•  actuarial gains and losses from experience adjustments; and

•  changes in demographic or financial assumptions,

are classified as remeasurements, charged or credited to 
other comprehensive income and recorded in the statement 
of comprehensive income in the period in which they arise.

Severn Trent Plc  Annual Report and Accounts 2019

143

Group financial statements

Notes to Group financial statements continued
For the year ended 31 March 2019

2.  Accounting policies continued

q) Retirement benefits continued
There is no contractual agreement, or stated policy, for 
charging the net defined benefit cost to participating Group 
companies. Therefore, the parent recognises a charge in the 
income statement which is equal to the contributions payable 
in the year. The net defined benefit cost for these schemes is 
recognised by the sponsoring employers, Severn Trent Water 
Limited and Hafren Dyfrdwy Cyfyngedig.

(ii) Defined contribution schemes
Contributions to defined contribution pension schemes are 
charged to the income statement in the period in which they 
fall due. 

r) Provisions
Provisions are recognised where:

•  there is a present obligation as a result of a past event;

•  it is probable that there will be an outflow of economic 

benefits to settle this obligation; and

•  a reliable estimate of this amount can be made.

Insurance provisions are recognised for claims notified and for 
claims incurred but which have not yet been notified, based on 
advice from the Group’s independent insurance advisers.

Provisions are discounted to present value using a pre-tax 
discount rate that reflects the risks specific to the liability 
where the effect is material. 

s) Purchase of own shares
Where market purchases of Severn Trent ordinary shares are 
made through an obligating contract, a liability for the present 
value of the redemption amount is recognised and charged to 
retained earnings. Payments for the purchase of shares are 
charged to the liability when made. 

Shares held by the Severn Trent Employee Share Ownership 
Trust that have not vested unconditionally by the balance sheet 
date are deducted from shareholders’ funds until such time as 
they vest. 

t) Borrowings
The accounting policy for borrowings that are the hedged item 
in a fair value hedge is set out in note 2 u). 

All other borrowings are initially recognised at fair value 
less issue costs. After initial recognition, borrowings are 
subsequently measured at amortised cost using the effective 
interest rate method whereby interest and issue costs are 
charged to the income statement and added to the carrying 
value of borrowings at a constant rate in proportion to the 
capital amount outstanding.

Index-linked debt is adjusted for changes in the relevant 
inflation index and changes in value are charged to 
finance costs. 

Borrowings denominated in foreign currency are translated 
to sterling at the spot rate on the balance sheet date. 
Exchange gains or losses resulting from this are credited or 
charged to gains/losses on financial instruments. 

u) Derivative financial instruments
Derivative financial instruments are stated at fair value, 
including accrued interest. Fair value is determined using the 
methodology described in note 34 a). The accounting policy 
for changes in fair value depends on whether the derivative is 
designated as a hedging instrument. The various accounting 
policies are described below. 

Interest receivable or payable in respect of derivative financial 
instruments is included in finance income or costs.

(i) Derivatives not designated as hedging instruments
Gains or losses arising on remeasurement of derivative 
financial instruments that are not designated as hedging 
instruments are recognised in gains/losses on financial 
instruments in the income statement. 

(ii) Derivatives designated as hedging instruments
The Group uses derivative financial instruments such as cross 
currency swaps, forward currency contracts and interest rate 
swaps to hedge its risks associated with foreign currency and 
interest rate fluctuations. 

At the inception of each hedge relationship, the 
Group documents:

•  the relationship between the hedging instrument and the 

hedged item;

•  its risk management objectives and strategy for undertaking 

the hedge transaction; and

•  the results of tests to determine whether the hedging 

instrument is expected to be highly effective in offsetting 
changes in fair values or cash flows (as appropriate) of the 
hedged item. 

The Group continues to test and document the effectiveness of 
the hedge on an ongoing basis.

Hedge accounting is discontinued when the hedging instrument 
expires, is sold, terminated or exercised, or no longer qualifies 
for hedge accounting.

(iii) Fair value hedges
Where a loan or borrowing is in a fair value hedging 
relationship it is remeasured for changes in fair value of the 
hedged risk at the balance sheet date, with gains or losses 
being recognised in gains/losses on financial instruments in 
the income statement. The gain or loss on the corresponding 
hedging instrument is also taken to gains/losses on financial 
instruments in the income statement so that the effective 
portion of the hedge will offset the gain or loss on the 
hedged item.

If hedge accounting is discontinued, the fair value adjustment 
arising from the hedged risk on the hedged item is amortised 
to the income statement over the anticipated remaining life of 
the hedged item.

144

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Strategic report
Governance
Group financial statements
Company financial statements
Other information

2.  Accounting policies continued

u) Derivative financial instruments continued

(iv) Cash flow hedges
The portion of the gain or loss on the hedging instrument 
that is determined to be an effective hedge is recognised in 
equity and the ineffective portion is charged to gains/losses on 
financial instruments in the income statement. When the gain 
or loss from the hedged underlying transaction is recognised 
in the income statement, the gains or losses on the hedging 
instrument that have previously been recognised in equity are 
recycled through gains/losses on financial instruments in the 
income statement. 

If hedge accounting is discontinued, any cumulative gain 
or loss on the hedging instrument previously recognised in 
equity is held in equity until the forecast transaction occurs, 
or transferred to gains/losses on financial instruments in 
the income statement if the forecast transaction is no longer 
expected to occur. From this point the derivative is accounted 
for in the same way as derivatives not designated as hedging 
instruments. If the hedging instrument is terminated, the gains 
and losses previously recognised in equity are held in equity 
until either the forecast transaction occurs or the forecast 
transaction is no longer expected to occur. 

(v) Embedded derivatives
Where a contract includes terms that cause some of its 
cash flows to vary in a similar way to a derivative financial 
instrument, that part of the contract is considered to be an 
embedded derivative. 

Embedded derivatives are separated from the contract and 
measured at fair value with gains and losses taken to the 
income statement if:

•  the risks and characteristics of the embedded derivative are 

not closely related to those of the contract; and

•  the contract is not carried at fair value with gains and losses 

reported in the income statement.

In all other cases embedded derivatives are accounted for in 
line with the accounting policy for the contract as a whole. 

v) Share based payment 
The Group operates a number of equity-settled share based 
compensation plans for employees. The fair value of the 
employee services received in exchange for the grant is 
recognised as an expense over the vesting period of the grant.

The fair value of employee services is determined by reference 
to the fair value of the awards granted, calculated using 
an appropriate pricing model, excluding the impact of any 
non-market vesting conditions. The number of awards that 
are expected to vest takes into account non-market vesting 
conditions including, where appropriate, continuing employment 
by the Group. The charge is adjusted to reflect shares that do not 
vest as a result of failing to meet a non-market condition.

Share based compensation plans are satisfied in shares of 
the parent company. Where the fair value of the awards is 
not recharged to participating Group companies, the parent 
company records the fair value of the awards as an increase 
in its investment in the subsidiary. The investment is adjusted 
to reflect shares that do not vest as a result of failing to meet a 
non-market based condition. 

w) Cash flow statement
For the purpose of the cash flow statement, cash and cash 
equivalents include highly liquid investments that are readily 
convertible to known amounts of cash and which are subject 
to an insignificant risk of change in value. Such investments 
are normally those with less than three months maturity from 
the date of acquisition and include cash and bank balances and 
investments in liquid funds. 

Net cash and cash equivalents include overdrafts repayable 
on demand and amounts drawn under the Group’s revolving 
credit facility.

Interest paid in the cash flow statement includes amounts 
charged to the income statement and amounts included in the 
cost of property, plant and equipment. 

x) Net debt
Net debt comprises borrowings including remeasurements 
for changes in fair value of amounts in fair value hedging 
relationships, cross currency swaps that are used to fix the 
sterling liability of foreign currency borrowings (whether hedge 
accounted or not), net cash and cash equivalents, and loans to 
joint ventures. 

y) Discontinued operations and assets held for sale
Where an asset or group of assets (a disposal group) is 
available for immediate sale and the sale is highly probable 
and expected to occur within one year, then the disposal group 
is classified as held for sale. The disposal group is measured 
at the lower of the carrying amount and fair value less costs to 
sell. Depreciation is not charged on such assets.

Where a group of assets, which comprises operations that 
can be clearly distinguished operationally and for financial 
reporting purposes from the rest of the Group (a component), 
has been disposed of or classified as held for sale, and it:

•  represents a separate major line of business or geographical 

area of operations; or

•  is part of a single co-ordinated plan to dispose of a separate 
major line of business or geographical area of operations; or

•  is a subsidiary acquired exclusively with a view to resale;

then the component is classified as a discontinued operation. 

z) Business combinations
Acquisitions of subsidiaries and businesses are accounted for 
using the acquisition method. The consideration transferred  
in a business combination is measured at fair value. The  
identifiable assets acquired and the liabilities assumed are 
recognised at their fair value at the acquisition date except that:

•  deferred tax assets or liabilities and retirement benefit 
assets or obligations are recognised and measured in 
accordance with the policies set out under notes 2 e) and 2 q) 
above; and

•  assets or disposal groups that are classified as held for sale 
are measured in accordance with the policy set out under 
note 2 y) above.

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Group financial statements

Notes to Group financial statements continued
For the year ended 31 March 2019

2.  Accounting policies continued

b) Impact on lessee accounting

z) Business combinations continued
Where the initial accounting for a business combination is 
incomplete at the end of the reporting period, the Group 
reports provisional amounts and finalises these within one year 
of the acquisition date (the ‘measurement period’). 

Goodwill is measured as the excess of the sum of the 
consideration transferred, the amount of any non-controlling 
interest in the acquiree and the fair value of any interest in 
the acquiree previously held by the Group over the net of the 
amounts of the assets and liabilities acquired. If the amount of 
the assets and liabilities acquired exceeds the amount of the 
consideration, this is immediately recognised in the income 
statement as a bargain purchase gain.

Contingent consideration is measured at fair value at the 
acquisition date.

During the measurement period, changes in provisional fair 
values of assets and liabilities acquired, or of contingent 
consideration, are recognised as adjustments to goodwill 
or bargain purchase gain. Outside the measurement period, 
changes in fair value of contingent consideration that is not 
classified as equity are recognised in profit or loss. 

3.  New accounting policies and future requirements

At the balance sheet date, the following Standards and 
Interpretations were in issue but not yet effective:

IFRS 16 Leases
IFRS 16 provides a comprehensive model for the identification 
of lease arrangements and their treatment in the financial 
statements for both lessors and lessees. IFRS 16 will supersede 
the current lease guidance including IAS 17 Leases and the 
related interpretations when it becomes effective for accounting 
periods beginning on or after 1 January 2019. The date of initial 
application of IFRS 16 for the Group is 1 April 2019. 

In contrast to lessee accounting, IFRS 16 substantially carries 
forward the lessor accounting requirements. 

a) Impact of the new definition of a lease
The Group will make use of the practical expedient available 
on transition to IFRS 16 not to reassess whether a contract 
is or contains a lease. Accordingly, the definition of a lease in 
accordance with IAS 17 and IFRIC 4 will continue to apply to 
those leases entered into or modified before 1 April 2019. 

(i) Operating leases
IFRS 16 will change how the Group accounts for leases 
previously classified as operating leases under IAS 17 which 
were off balance sheet. 

On initial application of IFRS 16, for all leases (except as noted 
below) the Group will:

•  recognise right-of-use assets and lease liabilities in the 
consolidated balance sheet, initially measured at the 
present value of the future lease payments;

•  recognise depreciation of right-of-use assets and interest on 
lease liabilities in the consolidated income statement; and

•  separate the total amount of cash paid into a principal 

portion and an interest portion in the consolidated cash 
flow statement.

Lease incentives will be recognised as part of the 
measurement of the right-of-use assets and lease liabilities 
whereas under IAS 17 they were recognised as a lease liability 
incentive, amortised as a reduction of rental expenses on a 
straight-line basis.

Under IFRS 16, right-of-use assets will be tested for 
impairment in accordance with IAS 36 Impairment of Assets. 
This will replace the previous requirement to recognise a 
provision for onerous lease contracts.

For short-term leases (lease term of 12 months or less) and 
leases of low-value assets, the Group will opt to recognise a 
lease expense on a straight-line basis as permitted by IFRS 16.

As at 31 March 2019, the Group has non-cancellable operating 
lease commitments of £16.9 million.

A preliminary assessment indicates that £16.7 million of 
these arrangements relate to leases other than short-term 
leases and leases of low-value assets, and hence the Group 
will recognise a right-of-use asset of £23.4 million and a 
corresponding lease liability of £23.4 million in respect of 
all these leases. The impact on profit or loss is to decrease 
operating costs by £2.9 million, to increase depreciation by 
£2.7 million and to increase interest expense by £0.7 million. 
There are no lease liability incentives or provision for onerous 
lease contracts recognised under IAS 17 to be derecognised. 

The preliminary assessment indicates that £0.2 million of these 
arrangements relate to short-term leases and leases of low-
value assets.

The change in definition of a lease mainly relates to the concept 
of control. IFRS 16 distinguishes between leases and service 
contracts on the basis of whether the use of an identified asset 
is controlled by the customer. Control is considered to exist if 
the customer has:

•  the right to obtain substantially all of the economic benefits 

Under IAS 17, all lease payments on operating leases are 
presented as part of cash flows from operating activities. 
The impact of the changes under IFRS 16 would be to increase 
the cash generated by operating activities by £2.9 million 
and to decrease net cash used in financing activities by the 
same amount.

from the use of an identified asset; and

•  the right to direct the use of that asset.

The Group will apply the definition of a lease and guidance set 
out in IFRS 16 to all lease contracts entered into or modified on 
or after 1 April 2019. In preparation for the first-time application 
of IFRS 16, the Group has carried out an implementation 
project. The project has shown that the new definition in  
IFRS 16 will not change significantly the scope of contracts  
that meet the definition of a lease for the Group.

(ii) Finance leases
The main differences between IFRS 16 and IAS 17 with 
respect to assets formerly held under a finance lease is the 
measurement of the residual value guarantees provided 
by the lessee to the lessor. IFRS 16 requires that the Group 
recognises as part of its lease liabilities only the amount 
expected to be payable under the residual value guarantee, 
rather than the maximum amount guaranteed as required 
by IAS 17.

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Governance
Group financial statements
Company financial statements
Other information

3. 

 New accounting policies and future requirements 
continued

b) Impact on lessee accounting continued

(ii) Finance leases continued
Based on an analysis of the Group’s finance leases as at 
31 March 2019 on the basis of the facts and circumstances that 
exist at that date, the Group has assessed that this change will 
not have a material impact on the amounts recognised in the 
Group’s consolidated financial statements.

c) Impact on lessor accounting
Under IFRS 16, a lessor continues to classify leases as either 
finance leases or operating leases and account for those two 
types of leases differently. However, IFRS 16 has increased 
the disclosures required, in particular regarding how a 
lessor manages the risks arising from its residual interest in 
leased assets.

The Group does not believe there to be any impact with regards 
to the above. 

There are no other standards and interpretations in issue 
but not yet adopted that the Directors anticipate will have 
a material effect on the reported income or net assets of 
the Group.

4. 

 Critical accounting judgments and key sources 
of estimation uncertainty

In the process of applying the Group’s accounting policies, 
the Group is required to make certain judgments, estimates 
and assumptions that it believes are reasonable based on the 
information available. Although these estimates are based on 
management’s best knowledge of the amount, event or actions, 
actual results may ultimately differ from those estimates. 

a) Critical accounting judgments

(i)  Classification of costs between operating expenditure 

and capital expenditure

Severn Trent Water’s business involves significant construction 
and engineering projects. Assessing the classification of 
costs incurred on such projects between capital expenditure 
and operating expenditure requires judgments to be made. 
The judgments are made based on objective criteria that the 
Group has developed to facilitate the consistent application 
of its accounting policies. 

b) Sources of estimation uncertainty 

(i)  Depreciation and carrying amounts of property, plant  

and equipment

Calculating the depreciation charge and hence the carrying 
value for property, plant and equipment requires estimates 
to be made of the useful lives of the assets. The estimates 
are based on engineering data and the Group’s experience 
of similar assets. Details are set out in note 2 i). The average 
useful life of property, plant and equipment is around 46 years. 
A five year change in the average useful lives would result in a 
£38 million change in the depreciation charge.

(ii) Retirement benefit obligations
Determining the amount of the Group’s retirement benefit 
obligations and the net costs of providing such benefits 
requires assumptions to be made concerning long-term 
interest rates, inflation and longevity of current and future 
pensioners. Changes in these assumptions could significantly 
impact the amount of the obligations or the cost of providing 
such benefits. The Group makes assumptions concerning 
these matters with the assistance of advice from independent 
qualified actuaries. Details of the assumptions made and 
associated sensitivities are set out in note 28.

5.  Segmental analysis

The Group is organised into two main business segments:

Regulated Water and Waste Water includes the wholesale 
water and waste water activities of Severn Trent Water 
Limited, its retail services to domestic customers, and Hafren 
Dyfrdwy Cyfyngedig.

Business Services includes the Group’s Operating Services 
businesses in the UK & Ireland, the Green Power business, the 
Bioresources business, the Property Development business 
and our other businesses including affinity and searches.

In 2017/18 and prior years, the sludge treatment activities of 
the Bioresources business were managed by, and included 
in, Regulated Water and Waste Water. The renewable 
energy generating activities of the Bioresources business 
were managed by, and included in, Business Services. 
These activities are now managed as a single Bioresources 
business within Business Services.

On 30 November 2018 the Group completed the acquisition of 
Agrivert Holdings Limited. This business has been included 
in the Business Services segment with effect from that date. 
Further details of the acquisition are set out in note 38.

Surplus land in the regulated business is, in certain cases, sold 
to group companies outside the regulatory ring-fence where its 
full development potential can be realised. The profits of this 
activity are shared between the regulated and non-regulated 
businesses through the initial transfer price and overage 
agreements relating to the development potential. In 2017/18 
and prior years, the gains from the property development 
activity attributable to the regulated business were reported 
in Regulated Water and Waste Water and those relating to the 
non-regulated business were reported in Corporate and other. 
All of these activities are now managed and reported as a 
single business within Business Services.

Comparative information for the new segmentation is not 
available and the cost to develop it would be excessive. Therefore, 
the current period results have been presented on both the old 
and new basis of segmentation, in accordance with IFRS 8.

The disposal of the Group’s Operating Services businesses in 
Italy and the USA were classified as discontinued operations 
in the prior year. These transactions were completed on 
23 February and 30 June 2017 respectively. 

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147

Group financial statements

Notes to Group financial statements continued
For the year ended 31 March 2019

5.  Segmental analysis continued

The Severn Trent Executive Committee (‘STEC’) is considered to be the Group’s chief operating decision maker. The reports 
provided to STEC include segmental information prepared on the basis described above. Details of Regulated Water and Waste 
Water’s operations are described on pages 34 to 45 of the Strategic Review and those of Business Services on pages 46 to 47.

Results from interests in joint ventures and associates are not included in the segmental reports reviewed by STEC.

The measure of profit or loss that is reported to STEC for the segments is underlying PBIT (see note 45). A segmental analysis of 
turnover and underlying PBIT is presented below.

Transactions between reportable segments are included within segmental results, assets and liabilities in accordance with Group 
accounting policies. These are eliminated on consolidation. 

a) Segmental results
The tables below show the changes from the old to the new segmentation for turnover and underlying PBIT for the year ended 
31 March 2019:

Regulated Water and Waste Water
External turnover
Inter-segment turnover
Total turnover
Profit before interest, tax and exceptional items
Exceptional items
Profit before interest and tax

Business Services
External turnover
Inter-segment turnover
Total turnover
Profit before interest, tax, amortisation of acquired intangible assets 
and exceptional items
Exceptional items and amortisation of acquired intangible assets
Profit before interest and tax

Corporate and other
External turnover
Inter-segment turnover
Total turnover
Profit before interest, tax and exceptional items
Exceptional items
Profit before interest and tax

Regulated 
Water and 
Waste Water 
(old basis)
£m
1,637.6
–
1,637.6
544.3
(8.9)
535.4

Business 
Services
(old basis)
£m
128.9
17.5
146.4

35.5
(1.0)
34.5

Bioresources1
£m
(54.5)
–
(54.5)
(8.7)
–
(8.7)

Property
 Development2
£m
–
–
–
(8.6)
–
(8.6)

Bioresources1
£m
54.5
–
54.5

Property
Development2
£m
–
–
–

8.7
–
8.7

19.9
–
19.9

Regulated 
Water and 
Waste Water 
(new basis) 
£m
1,583.1
–
1,583.1
527.0
(8.9)
518.1

Business
Services
(new basis)
£m
183.4
17.5
200.9

64.1
(1.0)
63.1

Corporate and
other
(old basis)
£m
–
0.4
0.4
3.1
(0.4)
2.7

Property
Development2
£m
–
–
–
(11.3)
–
(11.3)

Corporate and 
other
(new basis)
£m
–
0.4
0.4
(8.2)
(0.4)
(8.6)

1   In 2017/18 and prior years, the sludge treatment activities of the Bioresources business were managed by, and included in, Regulated Water and Waste Water. 

The renewable energy generating activities of the Bioresources business were managed by, and included in, Business Services. These combined activities are now 
managed as a single Bioresources business within Business Services.

2   In 2017/18 and prior years, the gains from the property development activity attributable to the regulated business were reported in Regulated Water and Waste 
Water and those relating to the non-regulated business were reported in Corporate and other. All of these activities are now managed and reported as a single 
business within Business Services.

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5. Segmental analysis continued 

a) Segmental results continued
The following table shows the segmental turnover and PBIT on the old segmentation:

Year ended 31 March
External turnover
Inter-segment turnover
Total turnover
Profit before interest, tax, amortisation of acquired intangible assets 
and exceptional items
Exceptional items (see note 8) and amortisation of acquired 
intangible assets
Profit before interest and tax

Regulated 
Water and 
Waste Water 
£m
1,637.6
–
1,637.6

544.3

(8.9)
535.4

The reportable segments’ turnover is reconciled to Group turnover as follows:

Year ended 31 March
Regulated Water and Waste Water
Business Services
Corporate and other
Consolidation adjustments

2019

Business 
Services 
£m
128.9
17.5
146.4

Regulated Water 
and Waste Water 
£m
1,574.1
0.5
1,574.6

35.5

(1.0)
34.5

2019 
(new basis) 
£m
1,583.1
200.9
0.4
(17.0)
1,767.4

514.9

(11.1)
503.8

2019 
(old basis) 
£m
1,637.6
146.4
0.4
(17.0)
1,767.4

2018 
(restated)

Business 
Services 
£m
122.2
18.8
141.0

34.8

(1.8)
33.0

2018 
(restated) 
£m
1,574.6
141.0
9.0
(28.2)
1,696.4

Included in revenues of Regulated Water and Waste Water of £1,637.6 million (2018: £1,574.6 million) is £335.0 million 
(2018: £354.9 million) which arose from sales to Water Plus Select Limited. No other single customer contributed 10% or more to 
the Group’s revenue for either 2019 or 2018.

Segmental underlying PBIT is reconciled to the Group’s profit before tax as follows:

Year ended 31 March
Regulated Water and Waste Water
Business Services
Corporate and other
Consolidation adjustments
Profit before interest, tax, amortisation of acquired intangible assets 
and exceptional items
Exceptional items and amortisation of acquired intangible assets:

Regulated Water and Waste Water
Business Services
Corporate and other

Net finance costs
Net gains/(losses) on financial instruments
Share of (loss)/profit of joint ventures
Profit before tax

2019 
(new basis) 
£m
527.0
64.1
(8.2)
(9.3)

2019 
(old basis) 
£m
544.3
35.5
3.1
(9.3)

2018 
(restated) 
£m
514.9
34.8
(9.7)
(0.2)

573.6

573.6

539.8

(8.9)
(1.0)
(0.4)
(194.2)
16.0
(0.4)
384.7

(8.9)
(1.0)
(0.4)
(194.2)
16.0
(0.4)
384.7

(11.1)
(1.8)
0.3
(219.5)
(6.7)
0.2
301.2

The Group’s treasury and tax affairs are managed centrally by the Group Treasury and Tax departments. Finance costs are 
managed on a Group basis and hence interest income and costs are not reported at the segmental level. Tax is not reported to 
STEC on a segmental basis. 

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149

Group financial statements

Notes to Group financial statements continued
For the year ended 31 March 2019

5.  Segmental analysis continued

b) Segmental capital employed
Separate segmental analyses of assets and liabilities are not reviewed by STEC. The balance sheet measure reviewed by STEC 
on a segmental basis is capital employed. The tables below show the changes from the old to the new segmentation for capital 
employed as at 31 March 2019:

Regulated Water and Waste Water
Operating assets
Goodwill
Segment assets
Segment operating liabilities
Capital employed

Business Services
Operating assets
Goodwill
Interests in joint ventures and associates
Segment assets
Segment operating liabilities
Capital employed

Corporate and other
Segment operating assets
Segment operating liabilities
Capital employed

The following table shows segmental capital employed on the old basis:

Operating assets
Goodwill
Interests in joint ventures and associates
Segment assets
Segment operating liabilities
Capital employed

Regulated 
Water and 
Waste Water 
(old basis) 
£m
9,501.9
63.5
9,565.4
(1,993.4)
7,572.0

Bioresources 
£m
(287.5)
–
(287.5)
7.1
(280.4)

Property 
Development 
£m
–
–
–
–
–

Business 
Services
(old basis) 
£m
314.7
28.7
37.0
380.4
(55.2)
325.2

Bioresources 
£m
287.5
–
–
287.5
(7.1)
280.4

Property 
Development 
£m
20.1
–
–
20.1
(6.4)
13.7

Regulated 
Water and 
Waste Water 
(new basis) 
£m
9,214.4
63.5
9,277.9
(1,986.3)
7,291.6

Business 
Services
(new basis) 
£m
622.3
28.7
37.0
688.0
(68.7)
619.3

Corporate and 
other
(old basis) 
£m
24.1
(68.7)
(44.6)

Property 
Development 
£m
(20.1)
6.4
(13.7)

Corporate and 
other
(new basis) 
£m
4.0
(62.3)
(58.3)

Regulated 
Water and 
Waste Water 
£m
9,501.9
63.5
–
9,565.4
(1,993.4)
7,572.0

2019 

Business 
Services 
£m
314.7
28.7
37.0
380.4
(55.2)
325.2

Regulated  
Water and  
Waste Water 
£m
8,900.8
63.5
–
8,964.3
(1,957.6)
7,006.7

2018
(restated)

Business 
Services 
£m
200.6
–
37.6
238.2
(42.7)
195.5

Operating assets comprise other intangible assets, property, plant and equipment, retirement benefit surpluses, inventory and 
trade and other receivables.

Operating liabilities comprise trade and other payables, retirement benefit obligations and provisions.

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5.  Segmental analysis continued

b) Segmental capital employed continued
The reportable segments’ assets are reconciled to the Group’s total assets as follows:

2019
(new basis)
£m

2019
(old basis)
£m

2018
(restated)
£m

Segment assets

Regulated Water and Waste Water
Business Services
Corporate and other
Other financial assets
Loan receivable from joint venture
Consolidation adjustments
Total assets

9,277.9
688.0
4.0
109.5
142.0
(17.3)
10,204.1

9,565.4
380.4
24.1
109.5
142.0
(17.3)
10,204.1

The consolidation adjustments comprise elimination of intra-group debtors and unrealised profits on fixed assets.

The reportable segments’ liabilities are reconciled to the Group’s total liabilities as follows:

Segment liabilities

Regulated Water and Waste Water
Business Services
Corporate and other
Other financial liabilities
Current tax
Deferred tax
Consolidation adjustments
Total liabilities

2019
(new basis)
£m

2019
(old basis)
£m

(1,986.3)
(68.7)
(62.3)
(6,180.7)
(9.3)
(747.3)
14.6
(9,040.0)

(1,993.4)
(55.2)
(68.7)
(6,180.7)
(9.3)
(747.3)
14.6
(9,040.0)

The consolidation adjustments comprise elimination of intra-group creditors.

The following table shows the additions to other intangible assets and property, plant and equipment:

Other intangible assets
Property, plant and equipment

Regulated 
Water and 
Waste Water 
£m
36.1
851.1

2019

Business 
Services 
£m
2.3
10.3

Regulated  
Water and  
Waste Water 
£m
25.6
680.4

c) Geographical areas
The Group’s sales from continuing operations were derived from the following countries:

UK
Other

2019 

£m
1,762.8
4.6
1,767.4

8,964.3
238.2
60.5
87.3
135.6
(60.1)
9,425.8

2018
(restated)
£m

(1,957.6)
(42.7)
(74.6)
(5,683.4)
(8.6)
(674.3)
12.3
(8,428.9)

2018

Business 
Services 
£m
2.8
10.1

2018 
(restated) 
£m
1,692.1
4.3
1,696.4

The Group’s non-current assets (excluding financial instruments, deferred tax assets and post-employment benefit assets) were 
located in the UK in 2019 and 2018. 

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151

 
Group financial statements

Notes to Group financial statements continued
For the year ended 31 March 2019

6.  Revenue

Revenue recognised from contracts with customers is analysed by type of revenue and by business below:

Year ended 31 March 2019

New basis 
Water and waste water services
Operating services
Renewable energy
Other sales

Old basis
Water and waste water services
Operating services
Renewable energy
Other sales

Year ended 31 March 2018 (restated)

Water and waste water services
Operating services
Renewable energy
Other sales

Regulated 
Water and 
Waste Water 
£m
1,581.7
–
–
1.4
1,583.1

Operating 
Services 
£m
–
57.1
–
–
57.1

Green Power 
£m
–
–
26.4
–
26.4

Bioresources 
£m
54.5
–
29.0
–
83.5

Regulated 
Water and 
Waste Water 
£m
1,636.2
–
–
1.4
1,637.6

Regulated  
Water and  
Waste Water 
£m
1,568.9
–
–
5.2
1,574.1

Other 
£m
–
–
–
17.3
17.3

Business 
Services 
£m
–
57.1
55.4
17.3
129.8

Business 
Services 
£m
–
63.0
41.6
17.7
122.3

Group 
£m
1,636.2
57.1
55.4
18.7
1,767.4

Group 
£m
1,636.2
57.1
55.4
18.7
1,767.4

Group 
£m
1,568.9
63.0
41.6
22.9
1,696.4

Income from diversions of £8.4 million (2017/18: £9.5 million), which is reimbursement of costs for diversions, is included within 
infrastructure maintenance expenditure within operating costs. 

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7.  Net operating costs

Wages and salaries
Social security costs
Pension costs
Share based payments
Total employee costs
Power
Carbon Reduction Commitment
Raw materials and consumables
Rates
Charge for bad and doubtful debts
Services charges
Depreciation of tangible fixed assets
Amortisation of intangible fixed assets
Hired and contracted services
Operating lease rentals
– land and buildings
– other
Hire of plant and machinery
Research and development expenditure
Loss/(profit) on disposal of tangible 
fixed assets
Exchange losses
Infrastructure maintenance expenditure
Ofwat licence fees
Other operating costs
Other operating income

Release from deferred credits
Own work capitalised

Before 
amortisation 
of acquired 
intangible 
assets and 
exceptional 
costs 
£m
 252.2
 25.5
 23.6
 8.1
 309.4
 90.3
 5.2
 60.6
 80.8
 25.6
 35.2
 315.4
 29.8
 242.1

 2.3
 1.6
 6.8
–

 0.6
 0.1
 141.6
 5.1
 43.2
 (3.3)
 1,392.4
 (14.7)
 (164.0)
 1,213.7

Amortisation 
of acquired 
intangible 
assets and 
exceptional 
costs 
£m
–
–
 9.6
–
 9.6
–
–
–
–
–
–
–
 0.7
–

–
–
–
–

–
–
–
–
–
–
 10.3
–
–
 10.3

2019 

Total 
£m
 252.2
 25.5
 33.2
 8.1
 319.0
 90.3
 5.2
 60.6
 80.8
 25.6
 35.2
 315.4
 30.5
 242.1

 2.3
 1.6
 6.8
–

 0.6
 0.1
 141.6
 5.1
 43.2
 (3.3)
 1,402.7
 (14.7)
 (164.0)
 1,224.0

Before 
amortisation 
of acquired 
intangible  
assets and 
exceptional 
costs 
£m
 237.2
 23.2
 20.8
 6.9
 288.1
 79.2
 5.9
 55.1
 82.4
 25.8
 34.3
 308.2
 20.5
 227.7

 0.6
 1.1
 5.5
 2.1

 (3.4)
 1.1
 135.2
 3.6
 48.0
 (3.0)
 1,318.0
 (14.3)
 (143.2)
 1,160.5

Amortisation 
of acquired 
intangible  
assets and 
exceptional 
costs 
£m
 0.6
–
 (8.3)
–
 (7.7)
–
–
–
–
–
–
 16.8
–
 3.5

–
–
–
–

–
–
–
–
–
–
 12.6
–
–
 12.6

Further details of exceptional costs are given in note 8. Adjusting costs are amortisation of acquired intangible assets.

During the year the following fees were charged by the auditor:

Fees payable to the Company’s auditor for:
– the audit of the Company’s annual accounts
– the audit of the Company’s subsidiary accounts
Total audit fees
Fees payable to the Company’s auditor and its associates for other services to the Group:
– audit related assurance services
– other assurance services
Total non-audit fees

2019 
£m

0.2
0.4
0.6

0.1
0.1
0.2

2018 
(restated)

Total 
£m
 237.8
 23.2
 12.5
 6.9
 280.4
 79.2
 5.9
 55.1
 82.4
 25.8
 34.3
 325.0
 20.5
 231.2

 0.6
 1.1
 5.5
 2.1

 (3.4)
 1.1
 135.2
 3.6
 48.0
 (3.0)
 1,330.6
 (14.3)
 (143.2)
 1,173.1

2018 
£m

0.2
0.4
0.6

0.1
0.1
0.2

Details of Directors’ remuneration are set out in the Directors’ remuneration report on pages 97 to 122.

Other assurance services also include certain agreed upon procedures performed by Deloitte in connection with Severn Trent 
Water’s regulatory reporting requirements to Ofwat. 

Severn Trent Plc  Annual Report and Accounts 2019

153

Group financial statements

Notes to Group financial statements continued
For the year ended 31 March 2019

7.  Net operating costs continued

Details of the Group policy on the use of the auditor for non-audit services and how auditor independence and objectivity are 
safeguarded are set out in the Audit Committee report on pages 85 to 92. No services were provided pursuant to contingent 
fee arrangements.

8.  Exceptional items before tax

Regulated Water and Waste Water
Restructuring costs
Gain arising on pension exchange arrangement
GMP equalisation costs

Business Services
Restructuring costs
Gain arising on pension exchange arrangement
GMP equalisation costs

Corporate and other
Gain arising on pension exchange arrangement
GMP equalisation costs

2019 

£m

–
–
(8.9)
(8.9)

–
–
(0.3)
(0.3)

–
(0.4)
(0.4)
(9.6)

9.  Employee numbers

Average number of employees (including Executive Directors) during the year:

By type of business
Regulated Water and Waste Water
Business Services
Corporate and other

10. Finance income

Interest income earned on bank deposits
Other financial income
Total interest receivable
Interest income on defined benefit scheme assets

2019

Number

5,680
889
11
6,580

Continuing 
operations 
number

Discontinued 
operations 
number

5,660
596
9
6,265

–
368
–
368

2019 
£m
0.2
7.7
7.9
61.0
68.9

2018 
(restated) 
£m

(18.8)
7.7
–
(11.1)

(2.1)
0.3
–
(1.8)

0.3
–
0.3
(12.6)

2018

Total
number

5,660
964
9
6,633

2018 
£m
0.5
5.2
5.7
62.0
67.7

154

Severn Trent Plc  Annual Report and Accounts 2019

 
11.  Finance costs 

Interest expense charged on:
Bank loans and overdrafts
Other loans
Finance leases
Total borrowing costs
Other financial expenses
Interest cost on defined benefit scheme liabilities

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2019 
£m

21.3
153.0
4.4
178.7
9.6
74.8
263.1

2018 
£m

19.2
183.4
4.4
207.0
2.7
77.5
287.2

Borrowing costs of £33.2 million (2018: £26.2 million) incurred funding eligible capital projects have been capitalised at an interest 
rate of 3.40% (2018: 3.89%). Tax relief of £5.5 million (2018: £5.0 million) was claimed on these costs which was credited to the 
income statement, offset by a related deferred tax charge of £4.9 million (2018: £4.5 million).

12. Gains/(losses) on financial instruments

Gain/(loss) on swaps used as hedging instruments in fair value hedges
Gain arising on debt in fair value hedges
Exchange (loss)/gain on other loans
Loss on cash flow hedges transferred from equity
Hedge ineffectiveness on cash flow hedges
Gain/(loss) arising on swaps where hedge accounting is not applied
Amortisation of fair value adjustment on debt

2019 
£m
0.3
0.5
(8.1)
(8.2)
1.9
28.5
1.1
16.0

2018 
£m
(1.1)
–
12.7
(8.2)
1.4
(12.6)
1.1
(6.7)

The net gain/(loss) on financial assets and liabilities mandatorily measured at fair value through profit or loss was £28.8 million 
(2018: loss of £13.7 million). There were no financial assets or liabilities designated as at fair value through the profit or loss 
(2018: nil).

The Group’s hedge accounting arrangements are described in note 36. 

13. Taxation

a) Analysis of tax charge/(credit) in the year

Current tax at 19% (2018: 19%)
Current year
Prior years
Total current tax
Deferred tax
Origination and reversal of temporary differences:

Current year
Prior years
Total deferred tax

2019 

£m

41.2
(9.4)
31.8

30.1
7.5
37.6
69.4

2018 
(restated) 
£m

36.8
(3.9)
32.9

21.1
7.6
28.7
61.6

Severn Trent Plc  Annual Report and Accounts 2019

155

 
Group financial statements

Notes to Group financial statements continued
For the year ended 31 March 2019

13. Taxation continued

b) Factors affecting the tax charge/(credit) in the year
The tax expense for the year is lower (2018: higher) than the standard rate of corporation tax in the UK of 19% (2018: 19%). 
The differences are explained below:

Profit before taxation
Tax at standard rate of corporation tax in the UK 19% (2018: 19%)
Tax effect of depreciation on non-qualifying assets
Other permanent differences
Current year impact of rate change
Adjustments in respect of prior years
Total tax charge

Profit before taxation
Tax at standard rate of corporation tax in the UK 19% (2018: 19%)
Tax effect of depreciation on non-qualifying assets
Other permanent differences
Tax effect of accelerated capital allowances
Other timing differences
Adjustments in respect of prior years
Total current tax charge

2019

£m
384.7
73.1
1.1
0.6
(3.5)
(1.9)
69.4

2019

£m
384.7
73.1
1.1
0.6
(29.5)
(4.1)
(9.4)
31.8

2018
(restated)
£m
301.2 
57.2
1.8
1.4
(2.5)
3.7
61.6

2018
(restated)
£m
301.2 
57.2
1.8
1.4
(19.7)
(3.9)
(3.9)
32.9

c) Tax charged/(credited) directly to other comprehensive income or equity
In addition to the amount charged/(credited) to the income statement, the following amounts of tax have been charged/(credited) 
to other comprehensive income or equity:

Current tax
Tax on share based payments
Tax on pension contributions in excess of income statement charge
Total current tax credited to other comprehensive income or equity
Deferred tax
Tax on actuarial gain
Tax on cash flow hedges
Tax on share based payments
Tax on transfers to the income statement
Total deferred tax charged to other comprehensive income or equity

14. Dividends

Amounts recognised as distributions to owners of the Company in the period:

2019
£m

(0.2)
(9.5)
(9.7)

21.7
(1.5)
–
1.3
21.5

Final dividend for the year ended 31 March 2018 (2017)
Interim dividend for the year ended 31 March 2019 (2018)
Total dividends paid

Pence per share
51.92
37.35
89.27

2019

£m Pence per share
48.90
34.63
83.53

122.9
89.0
211.9

2018
£m

(0.8)
(9.3)
(10.1)

16.9
1.0
1.3
1.4
20.6

2018
£m
115.2
81.8
197.0

Proposed final dividend for the year ended 31 March 2019

56.02

135.0

The proposed final dividend is subject to approval by shareholders at the Annual General Meeting and has not been included as a 
liability in these financial statements.

156

Severn Trent Plc  Annual Report and Accounts 2019

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15. Earnings per share

a) Basic and diluted earnings per share
Basic earnings per share is calculated by dividing the earnings attributable to ordinary shareholders by the weighted average 
number of ordinary shares in issue during the year, excluding treasury shares and those held in the Severn Trent Employee Share 
Ownership Trust, which are treated as cancelled.

For diluted earnings per share, the weighted average number of ordinary shares in issue is adjusted to assume conversion of all 
dilutive potential ordinary shares. 

Basic and diluted earnings per share from continuing and discontinued operations are calculated on the basis of profit from 
continuing and discontinued operations attributable to the equity holders of the Company.

The calculation of basic and diluted earnings per share is based on the following data:

(i) Earnings for the purpose of basic and diluted earnings per share from continuing operations

Profit for the year
Adjusted for profit from discontinued operations (see note 39)
Profit for the year from continuing operations

(ii) Number of shares

Weighted average number of ordinary shares for the purpose of basic earnings per share
Effect of dilutive potential ordinary shares:
– share options and LTIPs
Weighted average number of ordinary shares for the purpose of diluted earnings per share

b) Underlying earnings per share

Underlying basic earnings per share
Underlying diluted earnings per share

2019 

£m
315.3
–
315.3

2019 
£m
236.3

0.4
236.7

2019 

pence
145.8
145.6

2018 
(restated) 
£m
252.8
(13.2)
239.6

2018 
£m
235.3

0.8
236.1

2018 
(restated) 
pence
120.5
120.1

Underlying earnings per share figures are presented for continuing operations. These exclude the effects of exceptional items 
before tax, current tax related to exceptional items, amortisation of acquired intangible assets, net gains/losses on financial 
instruments, current tax on net gains/losses on financial instruments and deferred tax. The Directors consider that the adjusted 
figures provide a useful additional indicator of performance. The denominators used in the calculations of adjusted basic and 
diluted earnings per share are the same as those used in the unadjusted figures set out above.

The adjustments to earnings that are made in calculating underlying earnings per share are as follows:

Earnings for the purpose of basic and diluted earnings per share from 
continuing operations
Adjustments for:

– exceptional items before tax
– current tax related to exceptional items
– amortisation of acquired intangible assets
– net (gains)/losses on financial instruments
– current tax on net gains/losses on financial instruments
– deferred tax

Earnings for the purpose of underlying basic and diluted earnings per share

Severn Trent Plc  Annual Report and Accounts 2019

2019 

£m

2018 
(restated) 
£m

315.3

239.6

9.6
–
0.7
(16.0)
(2.6)
37.6
344.6

12.6
(0.7)
–
6.7
(3.3)
28.7
283.6

157

 
 
 
Group financial statements

Notes to Group financial statements continued
For the year ended 31 March 2019

16. Goodwill

Cost
At 1 April
Acquisition of subsidiary (note 38)
Disposal of subsidiaries
Exchange adjustments
Additional consideration in respect of acquisition
Adjustment to provisional fair values on acquisition
At 31 March

2019 
£m

62.2
28.7
–
–
–
–
90.9

2018 
£m

81.0
–
(14.4)
(0.6)
0.2
(4.0)
62.2

Goodwill is allocated to the Group’s cash-generating units (CGUs) identified according to operating segment. A summary of the 
carrying amount of goodwill by CGU is presented below.

Regulated Water and Waste Water
Agrivert

2019 
£m
62.2
28.7
90.9

2018 
£m
62.2 
–
62.2

Regulated Water and Waste Water also has an intangible asset with an indefinite useful life amounting to £4.3 million 
(2018: £4.3 million).

a)  Regulated Water and Waste Water
On 1 July 2018 Instruments of Appointment of Severn Trent Water Limited and Hafren Dyfrdwy Cyfyngedig (formerly Dee Valley 
Water Limited) were amended to align the areas for which the appointments were made with the national border of England 
and Wales. As a result, the business that the goodwill relates to is now partly in Severn Trent Water and partly Hafren Dyfrdwy 
consequently this goodwill is now allocated to the Regulated Water and Waste Water cash-generating unit.

The Group has reviewed the carrying value of goodwill for impairment in accordance with the policy stated in note 2. The carrying 
value of the Regulated Water and Waste Water CGU was determined on the basis of fair value, through a level 3 valuation, in the 
current year. The assessment of the valuation technique was reassessed in the year to align the valuation to reflect the capital 
intensive nature of the business and in line with IAS 36 to ensure that the valuation is the higher of value in use or fair value less 
costs to sell. 

The fair value determined using a discounted cash flow calculation for the Regulated Water and Waste Water segment is based 
on the most recent financial projections available for the business, which cover the remainder of the current AMP period to 2020 
and the following AMP period, which runs to 31 March 2025. As a regulated water company, the revenues and costs within the 
Regulated Water and Waste Water segment are significantly influenced by the regulatory settlement for each AMP period so 
management considers it appropriate for the detailed projections to be coterminous with the AMP period. 

The key assumptions underlying these projections are:

Discount rate
RPI inflation
CPI inflation
Growth rate in the period beyond the detailed projections

%
6.5
3.0
2.0
1.5

The discount rate was an estimate for the weighted average cost of capital at the year end date based on the nominal pre-tax 
WACC detailed in the Ofwat PR19 methodology adjusted to reflect the actual gearing of the Regulated Water and Waste Water 
operating segment. The rate disclosed above is the equivalent pre-tax nominal rate. 

Inflation has been included in the detailed projections at 3% and 2% for RPI and CPI respectively based on the Bank of England’s 
target rate for CPI.

Cash flows beyond the end of the six-year period are extrapolated using an assumed real growth rate of 1.5% in the Group’s 
regulatory capital base.

The fair value less costs to sell for the CGU exceeded its carrying value by £4,248 million. An increase in the discount rate to 7.6% 
or a reduction in the growth rate in the period beyond the detailed projections to 0.7% would reduce the recoverable amount to the 
carrying amount of the goodwill.

158

Severn Trent Plc  Annual Report and Accounts 2019

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16. Goodwill continued

b)  Agrivert
On 30 November 2018, Agrivert Holdings and its subsidiary undertakings were acquired by Severn Trent Group resulting in 
provisional goodwill of £28.7 million. This goodwill has been allocated to the Agrivert Group cash-generating unit which is 
determined to be the lowest level of independent cash flows relating to the goodwill. Agrivert Group is included within the Green 
Power part of the Business Services segment. 

The Group has reviewed the carrying value of goodwill for impairment in accordance with the policy stated in note 2. The carrying 
value of the Agrivert Group CGU was determined on the basis of a value in use calculation. 

The fair value determined using a discounted cash flow calculation for the Agrivert Group CGU is based on the most recent 
financial projections available for the business to 2024. 

The key assumptions underlying these projections are:

Discount rate
RPI inflation
Growth rate in the period beyond the detailed projections

%
11.3
2.1
2.0

The discount rate was based on the post-tax internal rate of return for the acquisition and benchmarked against market data for 
green energy transactions in 2018. This rate was then converted to the equivalent pre-tax rate disclosed above.

Cash flows beyond the end of the five year period are extrapolated using an assumed growth of 2.0% in the Agrivert’s free 
cash flows. 

The value in use for the CGU exceeded its carrying value by £15 million. An increase in the discount rate to 12.1% or reduction in the 
growth rate in the period beyond the detailed projections to 1.2% would reduce the recoverable amount to the carrying amount of 
the goodwill. 

17.  Other intangible assets

Cost
At 1 April 2017
Additions
Disposals
Adjustment to provisional fair values
Disposals of subsidiaries
Exchange adjustments
At 1 April 2018
Additions
Disposals
Acquisition of subsidiaries (note 38)
At 31 March 2019
Amortisation
At 1 April 2017
Amortisation for the year
Disposals
Disposals of subsidiaries
Exchange adjustments
At 1 April 2018
Amortisation for the year
Disposals
At 31 March 2019
Net book value
At 31 March 2019
At 31 March 2018

Computer software

Internally 
generated 
£m

Purchased 
£m

Capitalised 
development 
costs and 
patents 
£m

Other  
intangible 
assets  
£m

202.7
9.8
(0.7)
–
–
(0.1)
211.7
23.8
(0.3)
–
235.2

(166.2)
(8.0)
0.6
–
–
(173.6)
(14.5)
0.2
(187.9)

47.3
38.1

113.8
18.2
–
–
(7.2)
(0.1)
124.7
11.3
(1.0)
–
135.0

(70.6)
(12.6)
–
4.3
0.2
(78.7)
(15.3)
0.8
(93.2)

41.8
46.0

13.9
0.4
(1.5)
–
–
–
12.8
–
–
–
12.8

(12.7)
(0.1)
–
–
–
(12.8)
–
–
(12.8)

–
–

–
–
–
4.3
–
–
4.3
–
–
31.5
35.8

–
–
–
–
–
–
(0.7)
–
(0.7)

35.1
4.3

Total 
£m

330.4
28.4
(2.2)
4.3
(7.2)
(0.2)
353.5
35.1
(1.3)
31.5
418.8

(249.5)
(20.7)
0.6
4.3
0.2
(265.1)
(30.5)
1.0
(294.6)

124.2
88.4

Other intangible assets includes the Instrument of Appointment acquired with Dee Valley Water and customer contracts and 
energy subsidy contracts both acquired with Agrivert.

Severn Trent Plc  Annual Report and Accounts 2019

159

Group financial statements

Notes to Group financial statements continued
For the year ended 31 March 2019

18. Property, plant and equipment

Cost
At 1 April 2017
Additions
Transfers on commissioning
Disposals
Adjustment to provisional fair values
Disposal of subsidiary undertaking
Reclassifications
Exchange adjustments
At 1 April 2018
Additions
Transfers on commissioning
Disposals
Acquisition of subsidiary undertaking (note 38)
At 31 March 2019
Depreciation
At 1 April 2017
Charge for the year
Disposals
Disposal of subsidiary undertaking
Reclassifications
Exceptional depreciation
Exchange adjustments
At 1 April 2018
Charge for the year
Disposals
At 31 March 2019
Net book value
At 31 March 2019
At 31 March 2018

Land and 
buildings 
£m

Infrastructure 
assets 
£m

Fixed plant and 
equipment 
£m

Moveable plant 
£m

Assets under 
construction 
£m

3,313.0
9.1
69.4
(2.0)
–
–
(3.0)
–
3,386.5
77.9
54.4
(0.9)
63.2
3,581.1

(1,197.0)
(84.5)
1.7
–
4.1
(10.1)
–
(1,285.8)
(85.7)
0.7
(1,370.8)

5,114.2
60.5
52.2
(0.3)
0.8
–
6.5
–
5,233.9
146.8
26.5
(0.1)
–
5,407.1

(1,298.9)
(31.5)
–
–
(1.5)
–
–
(1,331.9)
(36.8)
–
(1,368.7)

4,052.3
16.4
136.5
(12.4)
–
(15.2)
(10.7)
(0.9)
4,166.0
110.3
124.9
(2.4)
6.0
4,404.8

(2,520.6)
(188.0)
12.9
10.2
(3.0)
(6.7)
0.7
(2,694.5)
(188.4)
2.4
(2,880.5)

2,210.3
2,100.7

4,038.4
3,902.0

1,524.3
1,471.5

73.9
0.9
4.4
(2.9)
–
(19.2)
(0.3)
(1.2)
55.6
11.5
2.8
(4.0)
0.2
66.1

(51.0)
(4.8)
2.7
14.8
0.4
–
1.0
(36.9)
(4.5)
3.9
(37.5)

28.6
18.7

Total 
£m

13,183.9
691.2
–
(18.4)
0.8
(34.4)
–
(2.1)
13,821.0
861.4
–
(8.7)
69.4
14,743.1

(5,067.5)
(308.8)
17.3
25.0
–
(16.8)
1.7
(5,349.1)
(315.4)
7.0
(5,657.5)

630.5
604.3
(262.5)
(0.8)
–
–
7.5
–
979.0
514.9
(208.6)
(1.3)
–
1,284.0

–
–
–
–
–
–
–
–
–
–
–

1,284.0
979.0

9,085.6
8,471.9

The carrying amount of property, plant and equipment includes the following amounts in respect of assets held under 
finance leases:

Net book value
At 31 March 2019
At 31 March 2018

Infrastructure 
assets 
£m

Fixed plant and 
equipment 
£m

114.8
115.8

4.0
6.4

Total 
£m

118.8
122.2

The depreciation charge includes £nil (2018: £16.8 million) in respect of the write-off of redundant plant and equipment. 

160

Severn Trent Plc  Annual Report and Accounts 2019

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19.  Interests in joint ventures

Particulars of the Group’s principal joint venture undertaking at 31 March 2019 were:

Name
Water Plus Limited

Type
Joint venture

Country of incorporation
Great Britain

Class of share capital held
Ordinary B

Proportion of ownership interest
50%

The results and net assets of the principal joint venture are shown below:

Group's share of carrying value
Group's share of (loss)/profit and comprehensive (loss)/income

All results are from continuing operations in both the current and preceding year. 

Interests in joint venture
2018 
£m
37.6
0.2

2019 
£m
37.0
(0.4)

As at 31 March 2019 and 2018 the joint venture did not have any significant contingent liabilities to which the Group was exposed 
and, other than is set out below, the Group did not have any significant contingent liabilities in relation to its interests in the joint 
venture. The Group had no capital commitments in relation to its interests in the joint venture at 31 March 2019 or 2018.

The parent company has given guarantees in favour of Water Plus Limited in respect of the joint venture’s liabilities to wholesalers 
in the Open Water market and its loan from Severn Trent Water Limited. The guarantee in respect of liabilities to wholesalers is 
capped at £58.1 million (2018: £42.5 million) and the guarantee for the Severn Trent Water loan is for the amount due.
The registered office of Water Plus is Two Smithfield, Leonard Coates Way, Stoke-On-Trent, ST1 4FD.

20. Categories of financial assets

Fair value through profit and loss
Cross currency swaps – not hedge accounted
Interest rate swaps – not hedge accounted

Derivatives designated as hedging instruments
Cross currency swaps – fair value hedges
Energy hedges – cash flow hedges

Total derivative financial assets
Financial assets at amortised cost
Net trade receivables
Net accrued income
Contract assets
Other amounts receivable
Loan receivable from joint venture
Short term deposits
Cash at bank and in hand
Total financial assets at amortised cost
Total financial assets
Disclosed in the balance sheet as:
Non-current assets
Derivative financial assets
Trade and other receivables
Loan receivable from joint venture

Current assets
Derivative financial assets
Trade and other receivables
Cash at bank and in hand

Severn Trent Plc  Annual Report and Accounts 2019

Note

21
21
21
21
21
22
22

2019 
£m

18.0
26.1
44.1

19.1
5.3
24.4
68.5

221.5
223.3
35.1
64.6
142.0
–
41.0
727.5
796.0

68.4
47.6
142.0
258.0

0.1
496.9
41.0
538.0
796.0

2018 
£m

5.8
11.4
17.2

18.7
0.3
19.0
36.2

191.0
215.2
39.1
44.2
135.6
16.4
34.7
676.2
712.4

36.0
3.9
135.6
175.5

0.2
440.9
51.1
492.2
667.7

161

Group financial statements

Notes to Group financial statements continued
For the year ended 31 March 2019

21. Trade and other receivables

Current assets
Net trade receivables
Other amounts receivable
Contract assets
Prepayments
Net accrued income

Non-current assets
Other amounts receivable
Prepayments
Contract assets
Loan receivable from joint venture

2019 
£m

2018 
£m

221.5
48.9
3.2
16.6
223.3
513.5

15.7
14.4
31.9
142.0
204.0
717.5

191.0
38.7
4.0
11.5
211.2
456.4

1.5
9.1
35.1
135.6
181.3
637.7

The carrying values of trade and other receivables are reasonable approximations of their fair values.

Contract assets
Contract assets arise on the MOD contract when the value of work performed is greater than the amounts billed. Amounts billed 
are determined based on a volumetric tariff for water supplied.

Movements on the contract assets were as follows:

At 1 April
Amounts billed
Revenue recognised
At 31 March

2019 
£m
39.1
(46.1)
42.1
35.1

2018 
£m
36.6
(44.7)
47.2
39.1

During the year no revenue was recognised from performance obligations satisfied in previous periods. 

The total transaction price allocated to the remaining performance obligations represents the contracted revenue to be earned 
by the Group for distinct services which the Group has promised to deliver to its customer. These include promises which are 
partially satisfied at the period end. In deriving the transaction price, any element of variable revenue is estimated at a value that 
is highly probable not to reverse in the future.

The total transaction price allocated to remaining performance obligation is £509.6 million, with £43.5 million receivable in 2020, 
£43.9 million receivable in 2021 and £422.2 million receivable in 2022 onwards.

162

Severn Trent Plc  Annual Report and Accounts 2019

21. Trade and other receivables continued 
Bad debt provision
Movements on the bad debt provision were as follows:

At 1 April
Charge for bad and doubtful debts (continuing and discontinued operations)
Acquisition
Disposal of subsidiary undertaking
Amounts written off during the year
At 31 March

The aged analysis of receivables that are specifically provided for is as follows:

Trade receivables
Up to 90 days
91 – 365 days
1 – 2 years
2 – 3 years
More than 3 years

>

Strategic report
Governance
Group financial statements
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Other information

2019 
£m
129.0
25.6
–
–
(34.4)
120.2

2019 
£m

–
–
0.1
0.6
12.3
13.0

2018 
£m
130.5
27.3
–
(1.2)
(27.6)
129.0

2018 
£m

0.5
1.2
5.2
2.5
5.6
15.0

A collective provision is recorded for expected credit losses against assets for which no specific provision has been made. This is 
calculated based on historical experience of bad debt write-offs. For the year ended 31 March 2018 there is no material difference 
between the bad debt provision under IAS 39 and the provision for the lifetime expected credit losses under IFRS 9.

Debts are written off when there is no realistic expectation of further collection.

The aged analysis of expected credit loss provisions for receivables past due not individually provided for is as follows:

Up to 90 days
91 – 365 days
1 – 2 years
2 – 3 years
More than 3 years

2019 
£m
58.5
88.0
60.3
38.7
74.9
320.4

2018 
£m
43.6
80.0
57.5
40.7
77.4
299.2

Severn Trent Plc  Annual Report and Accounts 2019

163

Group financial statements

Notes to Group financial statements continued
For the year ended 31 March 2019

21. Trade and other receivables continued

The amounts above are reconciled to gross and net debtors in the table below:

Accrued income – not due
Trade receivables
Not due
Overdue not specifically provided
Overdue and specifically provided

Credit risk

Gross 
£m
225.2

6.4
320.4
13.0
565.0

Provision 
£m
(1.9)

–
(105.3)
(13.0)
(120.2)

2019
Net 
£m
223.3

6.4
215.1
–
444.8

Gross 
£m
215.2

5.8
299.2
15.0
535.2

Provision 
£m
(1.2)

–
(112.8)
(15.0)
(129.0)

2018
Net 
£m
214.0

5.8
186.4
–
406.2

Trade receivables
Credit control policies and procedures are determined at the individual business unit level. By far the most significant business 
unit of the Group is Severn Trent Water Limited, which represents 93% of Group turnover and 90% of net trade receivables. 
Severn Trent Water has a statutory obligation to provide water and waste water services to domestic customers within its region. 
Therefore there is no concentration of credit risk with respect to its trade receivables from these services and the credit quality of 
its customer base reflects the wealth and prosperity of all of the domestic households within its region.

The expected credit loss rate is 1.9%.

Water Plus
In the current and prior year, the Group’s joint venture, Water Plus, was the largest retailer for non-domestic customers in the Severn 
Trent region. The trade receivables and amounts shown as loans receivable from joint ventures are disclosed within note 44. 

22. Cash and cash equivalents

Cash at bank and in hand
Short-term deposits

2019 
£m
41.0
–
41.0

2018 
£m
34.7
16.4
51.1

Short-term bank deposits are held as security deposits for insurance obligations, which are not available for use by the Group. 
In addition, £14.7 million (2018: £9.8 million) of cash at bank and in hand is restricted for use on the MOD contract and is not 
available for use by the Group.

23. Borrowings

Current liabilities
Bank overdraft
Bank loans
Other loans
Finance leases

Non-current liabilities
Bank loans
Other loans
Finance leases

2019 
£m

1.4
188.7
2.8
4.1
197.0

931.4
4,817.7
108.1
5,857.2
6,054.2

2018 
£m

12.6
287.9
5.3
2.9
308.7

929.5
4,218.6
111.0
5,259.1
5,567.8

164

Severn Trent Plc  Annual Report and Accounts 2019

24. Finance leases

Obligations under finance leases are due as follows:

Within 1 year
1 – 2 years
2 – 5 years
After more than 5 years
Gross obligations under finance leases
Less future finance charges
Present value of lease obligations

Net obligations under finance leases fall due as follows:

Within 1 year
1 – 2 years
2 – 5 years
After more than 5 years
Included in non-current liabilities

>

Strategic report
Governance
Group financial statements
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Other information

2019 
£m
7.3
7.8
26.3
103.7
145.1
(32.9)
112.2

2019 
£m
4.1
4.1
16.1
87.9
108.1
112.2

2018 
£m
6.5
7.0
24.3
113.1
150.9
(37.0)
113.9

2018 
£m
2.9
3.2
13.7
94.1
111.0
113.9

The remaining terms of finance leases ranged from 1 to 13 years at 31 March 2019. Interest terms are set at the inception of the 
leases. The leases bear fixed interest at a weighted average rate of 5.34% (2018: 5.34%). The lease obligations are secured against 
the related assets. 

There were no contingent rents, escalation clauses or material renewal or purchase options. The terms of the finance leases do 
not impose restriction on dividend payments, additional debt or further leasing.

Severn Trent Plc  Annual Report and Accounts 2019

165

Group financial statements

Notes to Group financial statements continued
For the year ended 31 March 2019

25. Categories of financial liabilities

Fair value through profit and loss
Interest rate swaps – not hedge accounted
Inflation swaps – not hedge accounted

Derivatives designated as hedging instruments
Interest rate swaps – cash flow hedges
Energy hedges – cash flow hedges

Total derivative financial liabilities
Other financial liabilities
Borrowings
Trade payables
Other payables
Total other financial liabilities
Total financial liabilities
Disclosed in the balance sheet as:
Non-current liabilities
Derivative financial liabilities
Other payables
Borrowings

Current liabilities
Borrowings
Trade payables
Other payables

26. Trade and other payables

Current liabilities
Trade payables
Social security and other taxes
Other payables
Accruals
Deferred income

Non-current liabilities
Other payables
Accruals
Deferred income

Note

23
26

2019 
£m

94.1
6.2
100.3

25.8
0.4
26.2
126.5

6,054.2
32.2
29.9
6,116.3
6,242.8

126.5
8.4
5,857.2
5,992.1

197.0
32.2
21.5
250.7
6,242.8

2019 
£m

32.2
11.5
21.5
412.6
18.9
496.7

8.4
0.4
1,074.1
1,082.9
1,579.6

2018 
£m

98.8
2.8
101.6

13.6
0.8
14.4
116.0

5,567.8
18.9
21.6
5,608.3
5,724.3

116.0
–
5,259.1
5,375.1

308.7
18.9
21.6
349.2
5,724.3

2018 
£m

18.9
6.9
21.6
400.3
14.9
462.6

–
0.4
1,009.0
1,009.4
1,472.0

166

Severn Trent Plc  Annual Report and Accounts 2019

>

Strategic report
Governance
Group financial statements
Company financial statements
Other information

27. Deferred tax

An analysis of the movements in the major deferred tax liabilities and assets recognised by the Group is set out below:

At 1 April 2017
Charge/(credit) to income
Charge for adjustments to provisional fair values
Charge to equity
At 1 April 2018 
Restatement
At 1 April 2018 restated
Charge/(credit) to income
Acquired on acquisition
Charge/(credit) to equity arising from rate change
At 31 March 2019

Accelerated tax 
depreciation 
£m
758.9
24.5
0.1
–
783.5
–
783.5
36.3
3.8
–
823.6

Retirement 
benefit 
obligations 
£m
(78.7)
(0.3)
–
16.9
(62.1)
–
(62.1)
(2.3)
–
21.7
(42.7)

Fair value 
of financial 
instruments 
£m
(46.1)
1.6
–
2.4
(42.1)
–
(42.1)
5.2
–
(0.2)
(37.1)

Other 
£m
(10.4)
3.2
1.0
1.3
(4.9)
0.8
(4.1)
(1.6)
9.4
–
3.7

Total 
£m
623.7
29.0
1.1
20.6
674.4
0.8
675.2
37.6
13.2
21.5
747.5

Deferred tax assets and liabilities have been offset. The offset amounts, which are to be recovered/settled after more than 
12 months, are as follows:

Deferred tax asset
Deferred tax liability

28. Retirement benefit schemes

a) Defined benefit pension schemes

2019 

£m
(79.8)
827.3
747.5

2018 
(restated) 
£m
(108.4)
783.6
675.2

(i) Background
The Group operates a number of defined benefit pension schemes. The Severn Trent Pension Scheme and the Severn Trent 
Mirror Image Pension Scheme closed to future accrual on 31 March 2015, while the Dee Valley Water Limited Section of the Water 
Companies Pension Scheme, which is a sectionalised scheme, currently remains open to accrual. The defined benefit pension 
schemes cover increases in accrued benefits arising from inflation and pension increases. Their assets are held in separate funds 
administered by trustees. The trustees are required to act in the best interests of the schemes’ beneficiaries. A formal actuarial 
valuation of each scheme is carried out on behalf of the trustees at triennial intervals by an independent professionally qualified 
actuary. Under the defined benefit pension schemes, members are entitled to retirement benefits calculated by reference to their 
pensionable service and pensionable salary history, with inflationary pension increases applying in line with the scheme rules.

The defined benefit pension schemes and the dates of their last completed formal actuarial valuations as at the accounting date 
are as follows:

Severn Trent Pension Scheme (STPS)*
Severn Trent Mirror Image Pension Scheme (STMIPS)
Water Companies Pension Scheme – Dee Valley Water Limited Section (DVWS)

Date of last formal actuarial valuation
31 March 2016
31 March 2016
31 March 2017

The STPS is by far the largest of the Group’s UK defined benefit schemes, comprising over 90% of the Group’s overall defined benefit obligations.

Severn Trent Plc  Annual Report and Accounts 2019

167

 
 
Group financial statements

Notes to Group financial statements continued
For the year ended 31 March 2019

28. Retirement benefit schemes continued

a) Defined benefit pension schemes continued

(ii) Amount included in the balance sheet arising from the Group’s obligations under the defined benefit pension schemes

Fair value of assets
Present value of the defined benefit obligations

Presented on the balance sheet as:
Retirement benefit obligation – funded schemes in surplus
Retirement benefit obligation – funded schemes in deficit
Retirement benefit obligation – unfunded schemes

Net retirement benefit obligation 

Fair value of scheme assets
Equities
Diversified growth funds
Corporate bonds
Liability-driven investment funds (‘LDIs’)
Property
Emerging markets multi-asset funds
High-yield bonds
Hedge funds
Cash

The majority of the assets have quoted prices in active markets, but there are a small proportion of the equity and LDI 
investments which are unquoted. 

Movements in the fair value of the scheme assets were as follows:

Fair value at 1 April
Interest income on scheme assets
Contributions from the sponsoring companies
Contributions from scheme members
Return on plan assets (excluding amounts included in finance income)
Scheme administration costs
Benefits paid
Fair value at 31 March

Movements in the present value of the defined benefit obligations were as follows:

Present value at 1 April
Service cost
Exceptional past service (cost)/credit
Interest cost
Contributions from scheme members
Actuarial gains arising from changes in demographic assumptions
Actuarial (losses)/gains arising from changes in financial assumptions
Actuarial gains arising from experience adjustments
Benefits paid
Present value at 31 March

2019 
£m

2,339.8  
61.0  
34.9  
0.1  
95.9  
(2.3) 
(110.5) 
2,418.9  

2019 
£m
(2,859.6)
(0.2)
(9.6)
(74.8)
(0.1)
55.7
(132.7)
39.0
110.5
(2,871.8)

168

Severn Trent Plc  Annual Report and Accounts 2019

2019 
£m
2,418.9
(2,871.8)
(452.9)

18.6
(462.9)
(8.6)
(471.5)
(452.9)

2018 
£m
2,339.8
(2,859.6)
(519.8)

18.2
(529.3)
(8.7)
(538.0)
(519.8)

2019 
£m

2018 
£m

356.6
–
899.2
746.0
228.2
–
31.3
–
157.6
2,418.9

360.4
5.3
825.7
783.1
180.7
3.9
3.4
0.6
176.7
2,339.8

2018 
£m
2,352.8
62.0
35.2
0.1
(1.3)
(1.8)
(107.2)
2,339.8

2018 
£m
(2,927.4)
(0.5)
8.3
(77.5)
(0.1)
21.6
6.9
1.9
107.2
(2,859.6)

 
>

Strategic report
Governance
Group financial statements
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28. Retirement benefit schemes continued

a) Defined benefit pension schemes continued

(ii)  Amount included in the balance sheet arising from the Group’s obligations under the defined benefit pension schemes 

continued

The Group has an obligation to pay pensions to a number of former employees, whose benefits would otherwise have been 
restricted by the Finance Act 1989 earnings cap. Provision for such benefits amounting to £8.6 million (2018: £8.7 million) 
is included as an unfunded scheme within the retirement benefit obligation. 

The Group has assessed that is has an unconditional right to a refund of any surplus assets in each of the schemes following 
settlement of all obligations to scheme members and therefore the surplus in DVWS has been recognised in full.

(iii) Amounts recognised in the income statement in respect of these defined benefit pension schemes

Amounts (charged)/credited to operating costs:
Current service cost
Exceptional past service (cost)/credit
Scheme administration costs

Amounts charged to finance costs:
Interest cost
Amounts credited to finance income:
Interest income on scheme assets
Total amount credited to the income statement

2019 
£m

(0.2)
(9.6)
(2.3)
(12.1)

2018 
£m

(0.5)
8.3
(1.8)
6.0

(74.8)

(77.5)

61.0
(25.9)

62.0
(9.5)

The actual return on scheme assets was a gain of £156.9 million (2018: £60.7 million).

Actuarial gains and losses have been reported in the statement of comprehensive income. 

On 26 October 2018, the High Court issued a judgment in a claim involving Lloyds Banking Group’s defined benefit pension 
schemes. This judgment concluded the schemes should be amended to equalise pension benefits for men and women in relation 
to guaranteed minimum pension benefits. The issues determined by the judgment have a potential consequence for the schemes. 
The Group has estimated the cost of equalising benefits, and has allowed for this cost within the exceptional past service cost item 
in 2018/19. Any subsequent changes to this amount in future periods will be treated as a change in actuarial assumption, and as 
such will be recognised in other comprehensive income.

(iv) Actuarial risk factors
The schemes typically expose the Group to actuarial risks such as investment risk, inflation risk and longevity risk.

Investment risk
The Group’s contributions to the schemes are based on actuarial calculations which make assumptions about the returns 
expected from the schemes’ investments. If the investments underperform these assumptions in the long-term then the Group 
may need to make additional contributions to the schemes in order to fund the payment of accrued benefits.

Each plan’s investment strategy seeks to balance the level of investment return sought with the aim of reducing volatility and risk. 
In undertaking this approach reference is made to both the maturity of liabilities and the funding level of that plan. A number of 
further strategies are employed to manage underlying risks, including liability-matching asset strategies, diversification of asset 
portfolios and interest rate hedging.

Currently the plan has a balanced approach to investment in equity securities, debt instruments and real estate. Due to the 
long-term nature of the plan liabilities, we consider it appropriate to invest a portion of the plan assets in equity securities and 
in real estate to leverage the return generated by the fund.

Inflation risk
The benefits payable to members of the schemes are linked to inflation measured by the RPI or CPI, subject to caps. The Group’s 
contributions to the schemes are based on assumptions about the future level of inflation. If inflation is higher than the levels 
assumed in the actuarial calculations then the Group may need to make additional contributions to the schemes in order to fund 
the payment of accrued benefits.

The schemes use LDIs within the asset portfolios to hedge against the value of liabilities changing as a result of movements in 
long-term interest rate and inflation expectations. This structure allows the schemes to both hedge against these risks and retain 
capital investment in assets that are expected to generate higher returns. 

Severn Trent Plc  Annual Report and Accounts 2019

169

Group financial statements

Notes to Group financial statements continued
For the year ended 31 March 2019

28. Retirement benefit schemes continued

a) Defined benefit pension schemes continued

(iv) Actuarial risk factors continued

Longevity risk
The Group’s contributions to the schemes are based on assumptions about the life expectancy of scheme members after 
retirement. If scheme members live longer than assumed in the actuarial calculations then the Group may need to make 
additional contributions to the schemes in order to fund the payment of accrued benefits. 

(v) Actuarial assumptions
The major financial assumptions used in the accounting valuation of the obligations for the STPS which represents by far the 
largest defined benefit obligation for the Group were as follows. 

Price inflation – RPI
Price inflation – CPI
Discount rate
Pension increases in payment
Pension increases in deferment

2019 
%
3.2
2.2
2.5
3.2
3.2

2018 
%
3.1
2.1
2.7
3.1
3.1

The assumption for price inflation is derived from the difference between the yields on longer term fixed rate gilts and on  
index-linked gilts. 

In setting our discount rate, we construct a yield curve. Short-dated yields are taken from market rates for AA corporate bonds. 
Long-dated yields for the curve are based on the average yield available on all long-dated AA corporate bonds. We project the 
expected cash flows of the schemes and adopt a single equivalent cash flow weighted discount rate based on this constructed 
yield curve. 

The mortality assumptions are based on those used in the latest triennial funding valuations. The mortality assumptions adopted 
at the year end for accounting purposes and the life expectancies at age 65 implied by the assumptions are as follows for 
the STPS:

Mortality table used
Mortality table compared with standard table
Mortality projections
Future improvement per annum 
Remaining life expectancy for members currently aged 65 years
Remaining life expectancy at age 65 for members currently aged 45 years

Men
S2NMA
95%
CMI 2018
1.0%
21.9
22.9

2019
Women
S2NFA
99%
CMI 2018
1.0%
23.6
24.8

Men
S2NMA
95%
CMI 2017
1.0%
22.4
23.4

2018
Women
S2NFA
99%
CMI 2017
1.0%
24.1
25.3

The calculation of the scheme obligations is sensitive to the actuarial assumptions and in particular to the assumptions relating to 
discount rate, price inflation (capped, where relevant) and mortality. The following table summarises the estimated impact on the 
Group’s obligations from changes to key actuarial assumptions whilst holding all other assumptions constant.

Assumption
Discount rate1 
Price inflation2
Mortality3

Change in assumption
Increase/decrease by 0.1% pa
Increase/decreased by 0.1% pa
Increase in life expectancy by 1 year

Impact on disclosed obligations
Decrease/increase by £46/£47 million
Increase/decrease by £40/£39 million
Increase by £106 million

1  A change in discount rate is likely to occur as a result of changes in bond yield and as such would be expected to be offset to a significant degree by a change in the 

value of the bond assets held by the plans.

2  The projected impact resulting from a change in RPI reflects the underlying effect on pensions in payment, pensions in deferment and resultant increases in 

salary assumptions. 

3  The change in assumption is based on triennial valuations and reflect the fact that life expectancy rates are expected to increase.

In reality, interrelationships exist between the assumptions, particularly between the discount rate and price inflation. The above 
analysis does not take into account the effect of these interrelationships. Also, in practice any movement in obligations arising 
from assumption changes are likely to be accompanied by movements in asset values – and so the impact on the accounting 
deficit may be lower than the impact on the obligations shown above.

In presenting the above sensitivity analysis, the present value of the defined benefit obligation has been calculated using the 
projected unit credit method at the end of the reporting period, which is the same as that applied in calculating the defined benefit 
obligation liability recognised in the balance sheet. 

170

Severn Trent Plc  Annual Report and Accounts 2019

 
 
 
 
>

Strategic report
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28. Retirement benefit schemes continued

a) Defined benefit pension schemes continued

(i) Effect on future cash flows
Contribution rates are set in consultation with the trustees for each scheme and each participating employer.

The average duration of the benefit obligation at the end of the year is 16 years for STPS and STMIPS (2018: 17 years) and 15 years 
for DVWS (2018: 16 years).

The most recent completed formal triennial actuarial valuations and funding agreements were carried out as at 31 March 2016 
for the STPS and STMIPS schemes and 31 March 2017 for DVWS. As a result of the STPS and STMIPS actuarial valuations, deficit 
reduction contributions of £25 million were paid in the year ended 31 March 2017 and £10 million for each of the subsequent 
financial years ending 31 March 2019 were agreed. Payments of £8 million per annum through an asset-backed funding 
arrangement will continue to 31 March 2032. Further inflation-linked payments of £15 million per annum are being made through 
an additional asset-backed funding arrangement, with payments having started in the financial year ending 31 March 2018 and 
continuing to 31 March 2031. These contributions will cease earlier should a subsequent valuation of the STPS show that these 
contributions are no longer needed. 

b) Defined contribution pension schemes
The Group also operates the Severn Trent Group Personal Pension, a defined contribution scheme, for its UK employees. 

The total cost charged to operating costs of £23.4 million (2018: £20.3 million) represents contributions payable to these schemes 
by the Group at rates specified in the rules of the scheme. As at 31 March 2019 no contributions (2018: nil) in respect of the current 
reporting period were owed to the schemes.

Hafren Dyfrdwy operates two defined contribution pension schemes, neither of which were material in either the current or 
prior year.

29. Provisions for liabilities

At 1 April 2018
Charged to income statement
Utilisation of provision
Unwinding of discount
Acquisition of subsidiary
At 31 March 2019

Included in:
Current liabilities
Non-current liabilities

Restructuring 
£m
0.8
–
(0.5)
–
–
0.3

Insurance 
£m
23.3
5.2
(5.1)
–
–
23.4

Other 
£m
27.2
7.0
(7.2)
0.2
0.5
27.7

2019 
£m

32.2
19.2
51.4

Total 
£m
51.3
12.2
(12.8)
0.2
0.5
51.4

2018 
£m

40.6
10.7
51.3

The restructuring provision reflects costs to be incurred in respect of committed restructuring programmes. The associated 
outflows are estimated to arise over a period of up to two years from the balance sheet date.

Insurance includes provisions in respect of Derwent Insurance Limited and Lyra Insurance Guernsey Limited, captive insurance 
companies, which are wholly owned subsidiaries of the Group, and insurance deductions in Severn Trent Water Limited. 
The associated outflows are estimated to arise over a period of up to five years from the balance sheet date.

Other provisions include provisions for dilapidations, commercial disputes, either from continuing or discontinued operations, 
and potential environmental claims. The associated outflows are estimated to arise over a period up to ten years from the balance 
sheet date. 

Severn Trent Plc  Annual Report and Accounts 2019

171

Group financial statements

Notes to Group financial statements continued
For the year ended 31 March 2019

30. Share capital

Total issued and fully paid share capital
240,943,929 ordinary shares of 9717/19p (2018: 240,222,617)

At 31 March 2019, 3,774,921 treasury shares were held (2018: 3,948,599).

Changes in share capital were as follows:

Ordinary shares of 9717/19p
At 1 April 2017
Shares issued under the Employee Sharesave Scheme
At 1 April 2018
Shares issued under the Employee Sharesave Scheme
At 31 March 2019

31. Share premium

At 1 April
Share premium arising on issue of shares for Employee Sharesave Scheme
At 31 March

32. Other reserves

At 1 April 2017
Total comprehensive (loss)/income for the year
Transfer to retained earnings
At 1 April 2018
Total comprehensive loss for the year
At 31 March 2019

Capital 
redemption 
reserve 
£m
157.1
–
–
157.1
–
157.1

Translation 
reserve 
£m
40.4
(31.4)
(9.0)
–
–
–

2019 
£m

2018 
£m

235.9

235.1

Number

£m

239,793,915
428,702
240,222,617
721,312
240,943,929

2019 
£m
117.7
10.3
128.0

Hedging 
reserve 
£m
(75.7)
11.6
–
(64.1)
(0.2)
(64.3)

234.7
0.4
235.1
0.8
235.9

2018 
£m
112.5
5.2
117.7

Total 
£m
121.8
(19.8)
(9.0)
93.0
(0.2)
92.8

The capital redemption reserve arose on the redemption of B shares.

The translation reserve arises from exchange differences on translation of the results and financial position of 
foreign subsidiaries.

The hedging reserve arises from gains or losses on interest rate swaps taken directly to equity under the hedge accounting 
provisions of IFRS 9 and the transition rules of IFRS 1. 

172

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Governance
Group financial statements
Company financial statements
Other information

33. Capital management

The Group’s principal objectives in managing capital are:

•  to access a broad range of sources of finance to obtain both the quantum required and lowest cost compatible with the need for 

continued availability;

•  to manage exposure to movements in interest rates to provide an appropriate degree of certainty as to its cost of funds; 

•  to minimise exposure to counterparty credit risk;

•  to provide the Group with an appropriate degree of certainty as to its foreign exchange exposure;

•  to maintain an investment grade credit rating; and 

•  to maintain a flexible and sustainable balance sheet structure.

The Group seeks to achieve a balance of long-term funding or commitment of funds across a range of funding sources at the 
best possible economic cost. The Group monitors future funding requirements and credit market conditions to ensure continued 
availability of funds.

The Group has continued to carefully monitor market conditions and our interest rate exposure. Given the low, flat yield curve 
we believe it is the right time to start reducing our exposure to floating interest rates. At 31 March 2019, 22% of our gross debt 
portfolio was at floating rates, with a further 25% of index linked debt and 53% of fixed rate debt.

The Group’s dividend policy is a key tool in achieving its capital management objectives. This policy is reviewed and updated in 
line with Severn Trent Water’s five year price control cycle and takes into account, inter alia, the planned investment programme, 
the appropriate gearing level achieving a balance between an efficient cost of capital and retaining an investment grade credit 
rating and delivering an attractive and sustainable return to shareholders. The Board has decided to set the 2018/19 dividend 
at 93.37 pence, an increase of 7.9% compared to the total dividend for 2017/18 of 86.55 pence. Our policy is to grow the dividend 
annually at no less than RPI plus 4% until March 2020.

The Group’s capital at 31 March was:

Net cash and cash equivalents
Bank loans
Other loans
Finance leases
Cross currency swaps
Loans due from joint ventures and associated undertakings
Net debt
Equity attributable to owners of the Company
Total capital

2019 
£m
39.6
(1,120.1)
(4,820.5)
(112.2)
37.1
142.0
(5,834.1)
(1,164.1)
(6,998.2)

2018 
£m
38.5
(1,217.4)
(4,223.9)
(113.9)
24.5
135.6
(5,356.6)
(996.9)
(6,353.5)

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173

Group financial statements

Notes to Group financial statements continued
For the year ended 31 March 2019

34. Fair values of financial instruments

a) Fair value measurements
The valuation techniques that the Group applies in determining the fair values of its financial instruments on a recurring basis 
are described below. The techniques are classified under the hierarchy defined in IFRS 13 which categorises valuation techniques 
into Levels 1– 3 based on the degree to which the fair value is observable. The Group’s valuation techniques include Levels 2 and 3 
given the wide range of financial instruments below:

Cross currency swaps
Assets

2019 
£m

37.1

2018 

£m Valuation techniques and key inputs

Discounted cash flow

24.5 Future cash flows are estimated based on forward interest rates from 

Interest rate swaps
Assets 
Liabilities

Energy swaps
Assets 
Liabilities

Inflation swaps
Liabilities

26.1
(119.9)

11.4
(112.4) 

5.3
(0.4)

0.3
(0.8)

observable yield curves at the period end and contract interest rates 
discounted at a rate that reflects the credit risk of counterparties. The 
currency cash flows are translated at spot rate.
Discounted cash flow
Future cash flows are estimated based on forward interest rates from 
observable yield curves at the period end and contract interest rates 
discounted at a rate that reflects the credit risk of counterparties.
Discounted cash flow
Future cash flows are estimated based on forward electricity prices from 
observable indices at the period end and contract prices discounted at a 
rate that reflects the credit risk of counterparties.
Discounted cash flow

(6.2)

(2.8)  Future cash flows on the RPI leg of the instrument are estimated based on 

observable forward inflation indices.
Future cash flows on the CPI leg of the instrument are estimated based on 
the future expected differential between RPI and CPI.
Both legs are discounted using observable swap rates at the period end, at 
a rate that reflects the credit risk of counterparties. This is considered to 
be a Level 3 valuation technique.

Contingent consideration

(3.0)

–  Management estimate of the amount that is likely to be payable. This is 

considered to be a Level 3 valuation technique.
The contingent consideration arose on the acquisition of Agrivert (note 38).

Changes in the carrying values of instruments that are measured using a Level 3 technique were as follows:

At 1 April 2017
Losses recognised in profit or loss
At 31 March 2018
Losses recognised in profit or loss
Recognised on acquisition of subsidiary
At 31 March 2019

Inflation  
swaps 
£m
– 
(2.8)
(2.8)
(3.4)
–
(6.2)

Contingent 
consideration 
£m
– 
– 
– 
– 
(3.0)
(3.0)

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Governance
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34. Fair values of financial instruments continued

b) Comparison of fair value of financial instruments with their carrying amounts
The Directors consider that the carrying amounts of cash and short term deposits, bank overdrafts, loans receivable from joint 
ventures, trade receivables and trade payables approximate their fair values. The carrying values and estimated fair values of 
other financial instruments are set out below:

Floating rate debt
Bank loans
Currency bonds
Floating rate notes

Fixed rate debt
Bank loans
Sterling bonds
Fixed rate notes
Other loans
Finance leases

Index-linked debt
Bank loans
Sterling bonds
Other loans

Carrying value 
£m

2019
Fair value 
£m

Carrying value 
£m

2018
Fair value 
£m

818.1
37.9
147.7
1,003.7

184.1
2,591.1
673.3
2.8
112.2
3,563.5

117.9
1,279.1
88.6
1,485.6
6,052.8

818.3
37.9
148.0
1,004.2

183.3
2,956.8
707.4
2.8
119.6
3,969.9

126.7
2,104.4
67.2
2,298.3
7,272.4

917.1
38.2
147.7
1,103.0

185.3
2,357.0
343.4
5.3
113.9
3,004.9

115.0
1,244.1
88.2
1,447.3
5,555.2

918.6
38.2
153.0
1,109.8

185.0
2,700.2
347.6
5.3
122.5
3,360.6

124.9
2,057.1
87.1
2,269.1
6,739.5

The above classification does not take into account the impact of unhedged interest rate swaps or cross currency swaps.

Fixed rate sterling and currency bonds are valued using market prices for similar instruments, which is a Level 2 
valuation technique.

Index-linked bonds are rarely traded and therefore quoted prices are not considered to be a reliable indicator of fair value. 
Therefore, these bonds are valued using discounted cash flow models with discount rates derived from observed market prices 
for a sample of bonds, which is a Level 3 valuation technique.

Fair values of the other debt instruments are also calculated using discounted cash flow models, which is a Level 3 
valuation technique. 

Severn Trent Plc  Annual Report and Accounts 2019

175

Group financial statements

Notes to Group financial statements continued
For the year ended 31 March 2019

35. Risks arising from financial instruments

The Group’s activities expose it to a variety of financial risks: 

•  market risk (including interest rate risk, exchange rate risk and other price risk);

•  credit risk;

•  liquidity risk; and

•  inflation risk. 

The Group’s overall risk management programme addresses the unpredictability of financial markets and seeks to reduce 
potential adverse effects on the Group’s financial performance or position.

Financial risks are managed by a central treasury department (‘Group Treasury’) under policies approved by the Board. The Board 
has established a Treasury Committee to monitor treasury activities and to facilitate timely responses to changes in market 
conditions when necessary. Group Treasury identifies, evaluates and hedges financial risks in close co-operation with the Group’s 
operating units. The Board defines written principles for overall risk management, as well as written policies covering specific 
areas such as exchange rate risk, interest rate risk, credit risk and the use of derivative and non-derivative financial instruments. 
The Group’s policy is that derivative financial instruments are not held for trading but may be used to mitigate the Group’s 
exposure to financial risk. The types of derivative instruments held and the related risks are described below.

Interest rate swaps are held to mitigate the Group’s exposure to changes in market interest rates. Further details are set out in 
section a) (i) and note 36 b) (i).

Cross currency swaps are held to mitigate the Group’s exposure to exchange rate movements on amounts borrowed in foreign 
currencies. Further details are set out in section a) (ii) and 36 a) (i).

Energy swaps are held to mitigate the Group’s exposure to changes in electricity prices. Further details are provided in  
note 36 b) (ii).

Severn Trent Water, the Group’s most significant business unit, operates under a regulatory environment where its prices are 
linked to inflation measured by RPI. In order to mitigate the risks to cash flow and earnings arising from fluctuations in RPI, 
the Group holds debt instruments where the principal repayable and interest cost is linked to RPI.

a) Market risk
The Group is exposed to fluctuations in interest rates and, to a lesser extent, exchange rates. The nature of these risks and the 
steps that the Group has taken to manage them are described below. 

(i) Interest rate risk
The Group’s income and its operating cash flows are substantially independent of changes in market interest rates. The Group’s 
interest rate risk arises from long-term borrowings. 

Borrowings issued at variable rates expose the Group to the risk of adverse cash flow impacts from increases in interest rates. 

Borrowings issued at fixed rates expose the Group to the risk of interest costs above the market rate when interest 
rates decrease. 

176

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Strategic report
Governance
Group financial statements
Company financial statements
Other information

35. Risks arising from financial instruments continued

a) Market risk continued

(i) Interest rate risk continued
The Group’s policy is to maintain 40% to 70% of its interest bearing liabilities in fixed rate instruments during AMP6. In measuring 
this metric, management makes adjustments to the carrying value of debt to better reflect the amount that interest is calculated 
on. Details of the adjustments made are set out below:

Net debt (note 40)
Cash and short term deposits
Loan receivable from joint ventures and associates
Cross currency swaps included in net debt at fair value
Fair value hedge accounting adjustments
Exchange on currency debt not hedge accounted
Interest bearing financial liabilities

2019 
£m
5,834.1
41.0
142.0
37.1
(28.8)
(16.7)
6,008.7

2018 
£m
5,356.6
51.1
135.6
24.5
(30.4)
(8.5)
5,528.9

The Group manages its cash flow interest rate risk by borrowing at fixed or index-linked rates or by using interest rate swaps. 
Under these swaps the Group receives variable rate interest and pays fixed rate interest calculated by reference to the agreed 
notional principal amounts. In practice the swaps are settled by transferring the net amount. These swaps have the economic 
effect of converting borrowings from variable rates to fixed rates. The Group has entered into a series of these interest rate swaps 
to hedge future interest payments beyond 2030. 

The following tables show analyses of the Group’s interest bearing financial liabilities by type of interest. Debt which is hedged by 
interest rate swaps or cross currency swaps is included in the category after taking account of the impact of the swap. Debt raised 
in foreign currencies has been included at the notional sterling value of the payable leg of the corresponding cross currency swap 
since this is the amount that is exposed to changes in interest rates. 

Valuation adjustments that do not impact the amount on which interest is calculated, such as fair value hedge accounting 
adjustments, are excluded from this analysis. 

The net principal amount of unhedged swaps is shown as an adjustment to floating rate and fixed rate debt to demonstrate the 
impact of the swaps on the amount of liabilities bearing fixed interest.

2019
Overdrafts
Bank loans
Other loans
Finance leases

Impact of swaps not matched against specific debt instruments
Interest bearing financial liabilities
Proportion of interest bearing financial liabilities that are fixed
Weighted average interest rate of fixed debt
Weighted average period for which interest is fixed (years)

2018
Overdrafts
Bank loans
Other loans
Finance leases

Impact of swaps not matched against specific debt instruments
Interest bearing financial liabilities
Proportion of interest bearing financial liabilities that are fixed
Weighted average interest rate of fixed debt
Weighted average period for which interest is fixed (years)

Floating 
rate 
£m
(1.4)
(818.1)
(169.1)
– 
(988.6)
(348.4)
(1,337.0)

Floating 
rate 
£m
(12.6)
(917.1)
(167.6)
– 
(1,097.3)
(349.6)
(1,446.9)

Fixed 
 rate 
£m
– 
(184.1)
(3,238.3)
(112.2)
(3,534.6)
348.4
(3,186.2)
53%
4.19%
8.8

Fixed 
rate 
£m
–
(185.3)
(2,685.0)
(113.9)
(2,984.2)
349.6
(2,634.6)
48%
4.30%
8.8

Index-linked 
£m
– 
(117.9)
(1,367.6)
– 
(1,485.5)
– 
(1,485.5)

Total 
£m
(1.4)
(1,120.1)
(4,775.0)
(112.2)
(6,008.7)
– 
(6,008.7)

Index-linked 
£m
–
(115.0)
(1,332.3)
– 
(1,447.3)
– 
(1,447.3)

Total 
£m
(12.6)
(1,217.4)
(4,184.9)
(113.9)
(5,528.8)
– 
(5,528.8)

Severn Trent Plc  Annual Report and Accounts 2019

177

Group financial statements

Notes to Group financial statements continued
For the year ended 31 March 2019

35. Risks arising from financial instruments continued

a) Market risk continued

(i) Interest rate risk continued

Interest rate swaps not hedge accounted
The Group has a number of interest rate swaps which are not accounted for as cash flow or fair value hedges. This has led to a 
credit of £19.7 million (2018: £7.9 million) in the income statement.

Pay fixed rate interest
2 – 5 years
5 – 10 years
10 – 20 years

Receive fixed rate interest
5 – 10 years
10 – 20 years

Average contract  
fixed interest rate
2018 
%

2019 
%

Notional principal amount
2018 
£m

2019 
£m

4.98
5.14
5.45
5.13

3.36
2.75
2.97

–
5.06
5.46
5.16  

3.36
2.75
3.01  

(150.0)
(150.0)
(75.0)
(375.0)

225.0
400.0
625.0
250.0

–
(300.0)
(73.7)
(373.7) 

225.0 
400.0 
625.0  
251.3  

2019 
£m

(25.8)
(34.9)
(33.5)
(94.2)

15.8
10.4
26.2
(68.0)

Fair value
2018 
£m

–
(65.6)
(32.6)
(98.2)

11.4 
(0.6)
10.8 
(87.4)

Interest rate sensitivity analysis
The sensitivity after tax of the Group’s profits, cash flow and equity, including the impact on derivative financial instruments, to 
changes in interest rates at 31 March is as follows:

Profit or loss
Cash flow
Equity

+1.0% 
£m
(48.5)
(10.8)
(48.5)

2019
-1.0% 
£m
54.3
10.8
54.3  

+1.0% 
£m
(47.7)
(11.5)
(47.7)

2018
-1.0% 
£m
53.9
(11.5)
53.9

(ii) Exchange rate risk
Except for debt raised in foreign currency, which is hedged, the Group’s business does not involve significant exposure to foreign 
exchange transactions. Substantially all of the Group’s profits and net assets arise from Severn Trent Water, which has very 
limited and indirect exposure to changes in exchange rates, and therefore the sensitivity of the Group’s results to changes in 
exchange rates is not material.

Certain of the Group’s subsidiaries enter into transactions in currencies other than the functional currency of the operation. 
Exchange risks relating to such operations are not material but are managed centrally by Group Treasury through forward 
exchange contracts to buy or sell currency. These contracts led to a no charge (2018: nil) in the income statement.

In order to meet its objective of accessing a broad range of sources of finance, the Group has raised debt denominated in 
currencies other than sterling. In order to mitigate the Group’s exposure to exchange rate fluctuations, cross currency swaps 
were entered into at the time that the debt was drawn down to swap the proceeds into sterling debt bearing interest based 
on LIBOR. 

Where the terms of the receivable leg of the swap closely match the terms of the underlying debt, the swaps are expected to be 
effective hedges, hence the swaps have been accounted for as fair value hedges. The notional values and fair values of these 
swaps are shown in note 36 a).

The Group also has cross currency swaps with a sterling value of £98.3 million (2018: £98.3 million) which are not accounted 
for as fair value hedges. Economically these swaps act to mitigate the exchange rate risk of debt within the Group which is 
denominated in foreign currency, but they are not designated hedges under IFRS 9. This has led to a credit of £12.2 million (2018: 
charge of £17.7 million) in the income statement which is partly offset by the exchange loss of £8.6 million (2018: exchange gain of 
£12.7 million) on the underlying debt.

178

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Strategic report
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Group financial statements
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Other information

35. Risks arising from financial instruments continued

a) Market risk continued

(ii) Exchange rate risk continued
The Group’s gross and net currency exposures arising from currency borrowings are summarised in the tables below. 
These show, in the relevant currency, the amount borrowed and the notional principal of the related swap or forward contract. 
The net position shows the Group’s exposure to exchange rate risk in relation to its currency borrowings.

2019
Borrowings by currency
Cross currency swaps – hedge accounted
Cross currency swaps – not hedge accounted
Net currency exposure

2018
Borrowings by currency
Cross currency swaps – hedge accounted
Cross currency swaps – not hedge accounted
Net currency exposure

Euro 
€m
(20.1)
19.9
–
(0.2)

Euro 
€m
(20.2)
19.9
– 
(0.3)

US dollar 
$m
(180.0)
30.0
150.0
–

US dollar 
$m
(150.0)
– 
150.0
– 

Yen 
¥bn
(2.0)
2.0
–
–

Yen 
¥bn
(2.0)
2.0
– 
– 

b) Credit risk
Operationally the Group has no significant concentrations of credit risk. It has policies in place to ensure that sales of products are 
made to customers with an appropriate credit history, other than in Severn Trent Water Limited and Hafren Dyfrdwy Cyfyngedig, 
whose operating licences oblige them to supply domestic customers even in cases where bills are not paid. Amounts provided 
against accounts receivable and movements on the provision during the year are disclosed in note 21. 

Cash deposits and derivative contracts are only placed with high credit quality financial institutions, which have been approved 
by the Board. Group Treasury monitors the credit quality of the approved financial institutions and the list of financial institutions 
that may be used is approved annually by the Board. The Group has policies that limit the amount of credit exposure to any one 
financial institution. 

Credit risk analysis
At 31 March the aggregate credit limits of authorised counterparties and the amounts held on short-term deposits were 
as follows:

Double A range
Single A range
Triple B range

2019 
£m
105.0
700.0
–
805.0

Credit limit
2018 
£m
105.0
650.0
10.0
765.0

The fair values of derivative assets analysed by credit ratings of counterparties were as follows:

Double A range
Single A range

Amount 
deposited
2018 
£m
–
11.1
5.3
16.4

Derivative 
assets
2018 
£m
–
36.2
36.2

2019 
£m
–
–
–
–

2019 
£m
1.4
67.1
68.5

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179

 
 
 
Group financial statements

Notes to Group financial statements continued
For the year ended 31 March 2019

35. Risks arising from financial instruments continued

c) Liquidity risk

(i) Committed facilities
Prudent liquidity management requires sufficient cash balances to be maintained; adequate committed facilities to be available; 
and the ability to close out market positions. Group Treasury manages liquidity and flexibility in funding by monitoring forecast and 
actual cash flows and the maturity profile of financial assets and liabilities, and by keeping committed credit lines available.

At the balance sheet date the Group had committed undrawn borrowing facilities expiring as follows:

2 – 5 years

2019 
£m
885.0

2018 
£m
710.0

(ii) Cash flows from non-derivative financial instruments
The following tables show the estimated cash flows that will arise from the Group’s non-derivative net financial liabilities. 
The information presented is based on the earliest date on which the Group can be required to pay and represents the 
undiscounted cash flows including principal and interest.

Interest and inflation assumptions are based on prevailing market conditions at the year end date.

2019

Undiscounted amounts payable:
Within 1 year
1 – 2 years
2 – 5 years
5 – 10 years
10 – 15 years
15 – 20 years
20 – 25 years
25 – 30 years
30 – 35 years
35 – 40 years
40 – 45 years
45 – 50 years
Total

Undiscounted amounts receivable:
Within 1 year
1 – 2 years
Total

Floating rate 
£m
(202.2)
(14.4)
(352.3)
(469.2)
(50.8)
–
–
–
–
–
–
–
(1,088.9)

Fixed rate 
£m
(122.8)
(276.4)
(1,165.6)
(1,359.6)
(1,206.0)
(246.1)
(413.4)
–
–
–
–
–
(4,789.9)

Index-linked 
£m
(28.8)
(30.9)
(321.6)
(412.3)
(217.9)
(145.6)
(176.3)
(208.5)
(652.7)
(3,248.6)
(22.8)
(358.6)
(5,824.6)

Trade payables 
£m
(32.2)
–
–
–
–
–
–
–
–
–
–
–
(32.2)

Payments 
on financial 
liabilities 
£m
(386.0)
(321.7)
(1,839.5)
(2,241.1)
(1,474.7)
(391.7)
(589.7)
(208.5)
(652.7)
(3,248.6)
(22.8)
(358.6)
(11,735.6)

Loans due from 
joint ventures 
£m
–
142.0
142.0

Trade  
and other 
receivables 
£m
496.9
47.6
544.5

Cash and short 
term deposits 
£m
41.0
–
41.0

Receipts from 
financial assets 
£m
537.9
189.6
727.5

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Strategic report
Governance
Group financial statements
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Other information

35. Risks arising from financial instruments continued

c) Liquidity risk continued

(ii) Cash flows from non-derivative financial instruments continued

2018

Undiscounted amounts payable:
Within 1 year
1 – 2 years
2 – 5 years
5 – 10 years
10 – 15 years
15 – 20 years
20 – 25 years
25 – 30 years
30 – 35 years
35 – 40 years
40 – 45 years
45 – 50 years
Total

Undiscounted amounts receivable:
Within 1 year
1 – 2 years
5 – 10 years
Total

Floating rate 
£m
(311.4)
(10.3)
(41.3)
(785.3)
(52.7)
–
–
–
–
–
–
–
(1,201.0)

Fixed rate 
£m
(136.0)
(116.1)
(982.6)
(1,333.6)
(1,056.0)
(60.9)
(298.8)
–
–
–
–
–
(3,984.0)

Index-linked 
£m
(27.8)
(29.4)
(325.7)
(199.9)
(436.2)
(139.0)
(167.7)
(199.2)
(649.7)
(2,273.6)
(1,068.1)
(374.2)
(5,890.5)

Trade payables 
£m
(18.9)
–
–
–
–
–
–
–
–
–
–
–
(18.9)

Payments 
on financial 
liabilities 
£m
(494.1)
(155.8)
(1,349.6)
(2,318.8)
(1,544.9)
(199.9)
(466.5)
(199.2)
(649.7)
(2,273.6)
(1,068.1)
(374.2)
(11,094.4)

Loans due from 
joint ventures 
£m
–
126.3
12.5
138.8

Trade 
receivables 
£m
191.0
–
–
191.0

Cash and short 
term deposits 
£m
51.1
–
–
51.1

Receipts from 
financial assets 
£m
242.1
126.3
12.5
380.9

Index-linked debt includes loans with maturities up to 50 years. The principal is revalued at fixed intervals and is linked to 
movements in the RPI. Interest payments are made biannually based on the revalued principal. The principal repayment equals 
the revalued amount at maturity. The payments included in the table above are estimates based on the forward inflation rates 
published by the Bank of England at the balance sheet date.

Severn Trent Plc  Annual Report and Accounts 2019

181

Group financial statements

Notes to Group financial statements continued
For the year ended 31 March 2019

35. Risks arising from financial instruments continued

c) Liquidity risk continued

(iii) Cash flows from derivative financial instruments
The following tables show the estimated cash flows that will arise from the Group’s derivative financial instruments. The tables 
are based on the undiscounted net cash inflows/(outflows) on the derivative financial instruments that settle on a net basis and 
the undiscounted gross inflows/(outflows) on those derivatives that require gross settlement. When the amount payable or 
receivable is not fixed, the amount disclosed has been determined by reference to the projected interest and foreign currency 
rates derived from the forward curves existing at the balance sheet date. Actual amounts may be significantly different from those 
indicated below.

2019
Within 1 year
1 – 2 years
2 – 5 years
5 – 10 years
10 – 15 years
15 – 20 years

2018
Within 1 year
1 – 2 years
2 – 5 years
5 – 10 years
10 – 15 years
15 – 20 years

Derivative liabilities

Interest rate 
swaps 
£m
(28.6)
(15.6)
(44.9)
(31.8)
(7.5)
–
(128.4)

Inflation 
swaps 
£m
–
–
(0.3)
(1.7)
(2.5)
10.4
5.9

Energy 
swaps 
£m
–
–
(0.4)
–
–
–
(0.4)

Interest rate 
swaps 
£m
16.7
0.3
0.6
0.4
(0.1)
–
17.9

Derivative liabilities

Interest rate 
swaps 
£m
(14.9)
(14.3)
(47.5)
(35.8)
(13.0)
–
(125.5)

Inflation 
swaps 
£m
–
–
0.2
0.8
1.6
(6.7)
(4.1)

Energy 
swaps 
£m
– 
– 
(0.8)
– 
– 
–
(0.8) 

Interest rate 
swaps 
£m
5.1
1.7
3.5
3.9
– 
–
14.2

Derivative assets
Cross currency swaps
Cash 
payments 
£m
(3.2)
(3.2)
(9.7)
(144.1)
(8.6)
–
(168.8)

Cash 
receipts 
£m
6.2
6.2
18.3
164.7
16.9
–
212.3

Derivative assets
Cross currency swaps
Cash 
payments 
£m
(0.2)
(0.3)
(1.1)
(13.0)
(8.8)
–
(23.4)

Cash 
receipts 
£m
1.1
1.1
3.4
23.3
17.5
–
46.4

Energy 
swaps 
£m
0.1
0.6
4.7
–
–
–
5.4

Energy 
swaps 
£m
0.2
– 
0.1
– 
– 
–
0.3

Total 
£m
(8.8)
(11.7)
(31.7)
(12.5)
(1.8)
10.4
(56.1)

Total 
£m
(8.7)
(11.8)
(42.2)
(20.8)
(2.7)
(6.7) 
(92.9)

d) Inflation risk
The Group’s principal operating subsidiary, Severn Trent Water Limited, operates under a regulatory environment where its prices 
are linked to inflation measured by RPI. Its operating profits and cash flows are therefore exposed to changes in RPI. In order 
to mitigate and partially offset this risk, Severn Trent Water has raised debt which pays interest at a fixed coupon based on a 
principal amount that is adjusted for the change in RPI during the life of the debt instrument (‘index-linked debt’). The amount of 
index-linked debt at the balance sheet date is shown in section a) (i) interest rate risk, and the estimated future cash flows relating 
to this debt are shown in section c) (ii) cash flows from non-derivative financial instruments.

Ofwat has announced its plans to move towards an economic regulatory model linked to inflation measured on the CPIH index 
over a period of time. In anticipation of this the Group has entered into CPI/RPI swaps with a notional value of £250 million 
(2018: £150 million) in order to mitigate the risk of divergence between inflation measured by CPIH and that measured by RPI.

Inflation rate sensitivity analysis
The finance cost of the Group’s index-linked debt instruments varies with changes in RPI rather than interest rates. The sensitivity 
at 31 March of the Group’s profit and equity to changes in RPI is set out in the following table. This analysis relates to financial 
instruments only and excludes any RPI impact on Severn Trent Water’s revenues and Regulatory Capital Value, or accounting for 
defined benefit pension schemes.

Profit or loss
Equity

+1.0% 
£m
(10.6)
(10.6)

2019
-1.0% 
£m
10.6
10.6  

+1.0% 
£m
(11.7)
(11.7)

2018
-1.0% 
£m
11.7
11.7

182

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Strategic report
Governance
Group financial statements
Company financial statements
Other information

36. Hedge accounting

The Group uses derivative financial instruments to hedge exposures to changes in exchange rates and interest rates. 
Hedge accounting is adopted for such instruments where the criteria set out in IFRS 9 are met.

a) Fair value hedges

(i) Cross currency swaps
The Group raises debt denominated in currencies other than sterling. Cross currency swaps are entered into at the time that 
the debt is drawn down to swap the proceeds into sterling debt bearing interest based on LIBOR in order to mitigate the Group’s 
exposure to exchange rate fluctuations. Where the terms of the receivable leg of the swap closely match the terms of the 
underlying debt, the swaps are expected to be effective hedges. 

At the year end the amounts of cross currency swaps designated as fair value hedges were as follows:

Euro
US dollar
Yen

b) Cash flow hedges

Notional principal amount
2018 
£m
11.4
–
8.5
19.9  

2019 
£m
11.4
23.2
8.5
43.1

2019 
£m
10.1
0.2
8.8
19.1

Fair value
2018 
£m
10.4
–
8.3
18.7

(i) Interest rate swaps
The Group has entered into interest rate swaps under which it has agreed to exchange the difference between fixed and floating 
interest rate amounts calculated on agreed notional principal amounts. Such contracts enable the Group to mitigate the risk of 
changing interest rates on future cash flow exposures arising from issued variable rate debt. Where the hedge is expected to be 
highly effective these interest rate swaps are accounted for as cash flow hedges.

Details of interest rate swaps that have been accounted for as cash flow hedges are summarised below:

Period to maturity
5 – 10 years
10 – 20 years

Average contract fixed  
interest rate
2018 
%
2.63  
1.83
2.08  

2019 
%
2.63
1.83
2.08

Notional principal amount
2018 
£m
135.2  
298.0
433.2  

2019 
£m
135.2
298.0
433.2

2019 
£m
(10.9)
(14.8)
(25.7)

Fair value
2018 
£m
(8.6)
(5.0)
(13.6)

Severn Trent Plc  Annual Report and Accounts 2019

183

 
 
Group financial statements

Notes to Group financial statements continued
For the year ended 31 March 2019

36. Hedge accounting continued

b) Cash flow hedges continued

(ii) Energy swaps
The Group has entered into a series of energy swaps under which it has agreed to exchange the difference between fixed and 
market prices of electricity at six-monthly intervals up to March 2025.

Details of energy swaps that have been accounted for as cash flow hedges are summarised below:

Period to maturity
Less than 1 year
1 – 2 years
2 – 5 years
5 – 10 years

37. Share based payment

Average contract price
2018 
2019 
£/MWh
£/MWh
47.6
48.6
48.6
44.7
40.5
43.7
47.7
–
 41.3  
 44.2

Notional contracted amount
2018 
MWh
43,680
21,955
547,460
–

2019 
MWh
21,955
372,240
788,280
43,680
1,226,155

613,095  

2019 
£m
0.1
2.0
2.7
0.1
4.9

Fair value
2018 
£m
0.2
–
(0.7)
–
(0.5)

The Group operates a number of share based remuneration schemes for employees. During the year, the Group recognised total 
expenses of £8.1 million (2017/18: £6.9 million) related to equity settled share based payment transactions.

The weighted average share price during the year was £19.27 (2017/18: £21.25).

At 31 March 2019, there were no options exercisable (2018: none) under any of the share based remuneration schemes.

a) Long Term Incentive Plan
Under the Long Term Incentive Plan (‘LTIP’), conditional awards of shares may be made to Executive Directors and senior staff. 
Awards are subject to performance conditions and continued employment throughout the vesting period. 

(i) Awards made under the LTIP
The 2015, 2016, 2017 and 2018 LTIP awards are subject to Severn Trent Water’s achievement of Return on Regulated Equity in 
excess of the level included in the Severn Trent Water AMP6 business plan over a three year vesting period. It has been assumed 
that performance against the LTIP non-market conditions will be 100% (2018: 100%).

(ii) Awards outstanding
Details of changes in the number of awards outstanding during the year are set out below:

Opening at 1 April 2017
Granted during the year
Vested during the year
Lapsed during the year
Outstanding at 1 April 2018
Granted during the year
Vested during the year
Lapsed during the year
Outstanding at 31 March 2019

Details of LTIP awards outstanding at 31 March were as follows:

Date of grant
July 2015
July 2016
July 2017
July 2018

Number of awards
517,474
203,035
(139,829)
(31,906)
548,774
272,057
(159,463)
(35,945)
625,423

Normal date of 
vesting
2018
2019
2020
2021

Number of awards

2019

–  
175,543  
181,070  
268,810
625,423  

2018
160,028
188,131
200,615

548,774

Details of the basis of the LTIP scheme are set out in the Directors’ remuneration report on pages 97 to 122.

184

Severn Trent Plc  Annual Report and Accounts 2019

>

Strategic report
Governance
Group financial statements
Company financial statements
Other information

37. Share based payment continued

b) Employee Sharesave Scheme
Under the terms of the Sharesave Scheme, the Board may grant the right to purchase ordinary shares in the Company to those 
employees who have entered into an HMRC approved Save As You Earn contract for a period of three or five years.

(i) Options outstanding
Details of changes in the number of options outstanding during the year are set out below:

Outstanding at 1 April 2017
Granted during the year
Forfeited during the year
Cancelled during the year
Exercised during the year
Lapsed during the year
Outstanding at 1 April 2018
Granted during the year
Forfeited during the year
Cancelled during the year
Exercised during the year
Lapsed during the year
Outstanding at 31 March 2019

Sharesave options outstanding at 31 March were as follows:

Date of grant
January 2013
January 2014
January 2015
January 2016
January 2017
January 2018
January 2019

Number of 
share options
3,106,607
1,087,376
(46,715)
(134,768)
(428,702)
(8,867)
3,574,931
1,331,044
(58,285)
(405,861)
(721,312)
(6,000)
3,714,517

Weighted 
average 
exercise price
1,572p
1,652p
1,636p
1,665p
1,306p
1,367p
1,625p
1,474p
1,663p
1,654p
1,532p
1,575p
1,585p

Number of awards

2019
–
144,212
227,212
556,447
662,545
804,957
1,319,144
3,714,517

2018
110,447
151,528
846,002
621,971
781,782
1,063,201
–
3,574,931

Normal date 
of exercise
2018
2017 or 2019
2018 or 2020
2019 or 2021
2020 or 2022
2021 or 2023
2022 or 2024

Option price
1,241p
1,331p
1,584p
1,724p
1,663p
1,652p
1,474p

c) Fair value calculations
The fair values of the share awards made and share options granted during the year were calculated using the Black-Scholes 
method. The principal assumptions and data are set out below:

Share price at grant date (pence)
Option life (years)
Vesting period (years)
Expected volatility (%)
Expected dividend yield (%)
Risk free rate (%)
Fair value per share (pence)

LTIP

1,884
3
3
18.2
4.0
n/a
1,866

3 year scheme
1,849
3.5
3
18.2
4.0
0.6
303

2019
SAYE
5 year scheme
1,849
5.5
5
18.2
4.0
0.8
284

LTIP

2,341
3
3
18.2
4.1
n/a
2,328

3 year scheme
2,138
3.5
3
18.2
4.1
0.5
375

2018
SAYE
5 year scheme
2,138
5.5
5
18.2
4.1
0.8
351

Expected volatility is measured over the three years prior to the date of grant of the awards or share options. Volatility has been 
calculated based on historical share price movements.

The risk free rate is derived from yields at the grant date of gilts of similar duration to the awards or share options.

The dividend yield is calculated using the expected dividend for the year divided by the share price at the date of grant. 

Severn Trent Plc  Annual Report and Accounts 2019

185

Group financial statements

Notes to Group financial statements continued
For the year ended 31 March 2019

38. Acquisitions

On 30 November 2018, Severn Trent Green Power Limited acquired 100% of the issued share capital of Agrivert Holdings Limited 
for the total consideration of £61.3 million and the assumption of £59.7 million of existing debt. 

Agrivert’s UK operations have been added to Severn Trent Green Power’s existing business and will complement our two 
operating food waste anaerobic digestion plants at Coleshill and Roundhill and one under construction in Derby. The acquisition 
has added 105 GWh of energy generation per annum, increasing the Group’s energy generating capacity by around 30%.

The acquisition has been accounted for using the acquisition method. Goodwill of £28.7 million has been capitalised attributable to 
the anticipated future opportunities and outperformance arising as a result of the acquisition.

No goodwill related to this acquisition is expected to be deductible for tax purposes.

The residual excess over the net assets acquired has been recognised as goodwill. 

Provisional fair values on acquisition
Intangible assets
Property, plant and equipment
Inventory
Trade and other receivables
Cash and cash equivalents
Borrowings
Trade and other payables
Provisions for liabilities
Deferred tax
Net assets acquired
Goodwill
Total consideration
Satisfied by:
Cash
Deferred consideration
Contingent consideration

Net cash flows arising on acquisition:
Cash consideration
Cash and cash equivalents acquired

Agrivert Group Limited for the period since acquisition to 31 March 2019:
Revenue
Profit before tax
Severn Trent Group for the year ended 31 March 2019 if acquisition happened on 1 April 2018:
Revenue
Profit before tax

£m

31.5
69.4
0.6
9.4
3.3
(63.0)
(4.9)
(0.5)
(13.2)
32.6
28.7
61.3

54.2
4.1
3.0
61.3

(54.2)
3.3
(50.9)

9.2
0.9

1,793.7
385.7

As outlined by IFRS 3, management has until the earliest of the date at which all information required is received or one year from 
the acquisition date in order to satisfy the measurement period criteria. The fair values are provisional.

Acquisition-related costs amounting to £3.6 million were recognised as an expense in the income statement. No other acquisition 
costs were recognised. 

Contingent consideration is payable if the vendor obtains an extension to a lease agreement relating to one of the acquired Group’s 
operating sites within two years of the acquisition date. The range of amounts payable is nil to £3 million.

See note 16 for the reconciliation of goodwill recognised for the Group.

186

Severn Trent Plc  Annual Report and Accounts 2019

 
 
>

Strategic report
Governance
Group financial statements
Company financial statements
Other information

39. Discontinued operations

Operating Services US 
The disposal of the Group’s US business (Operating Services, US), which formed part of the Business Services segment, to US 
investors PPC Enterprises LLC and Alston Capital Partners LLC, was completed on 30 June 2017. 

The results of discontinued operations are disclosed separately in the income statement and comprise: 

Turnover
Total operating costs
Loss before interest and tax
Net finance income
Loss before tax
Attributable tax expense
Gain on disposal of discontinued operations
Profit for the period attributable to owners of the Company

Basic and diluted earnings per share from discontinued operations are as follows:

Basic earnings per share
Diluted earnings per share

Profit 
attributable to 
owners of the 
Company  
£m
–
–

Weighted 
average  
number of 
shares  
m
–
–

2019

Per share 
amount  
pence
–
–

Net cash flows arising from the discontinued operations in the year were:

2019  
£m
–
–
–
–
–
–
–
–

2018  
£m
42.1
(42.2)
(0.1)
–
(0.1)
0.3
13.0
13.2

2018

Profit 
attributable to 
owners of the 
Company  
£m
13.2
13.2

Weighted 
average  
number of 
shares  
£m
235.3
236.1

Per share 
amount  
pence
5.6
5.6

Net cash flows attributable to:

operating activities
investing activities
financing activities

The net gain on disposals is calculated as follows:

Consideration
Net assets attributable to owners of the Company

Tax on gain on disposal
Disposal costs and provisions on disposal
Foreign exchange gain recycled from reserves
Net gain on disposal

2019  
£m

–
–
–
–

2018  
£m

1.9
(0.6)
–
1.3

2018  
Operating 
Services US  
£m
47.8
(45.5)
2.3
(0.7)
(18.4)
29.8
13.0

The net assets of the business at the date of disposal, all of which were attributable to the owners of the Company, were:

Goodwill
Other intangible assets
Property, plant and equipment
Inventory
Trade and other receivables
Cash and bank balances
Trade and other payables
Net assets attributable to owners of the Company

Severn Trent Plc  Annual Report and Accounts 2019

2018  
Operating 
Services US  
£m
14.4
2.9
9.4
0.6
28.2
9.9
(19.9)
45.5

187

Group financial statements

Notes to Group financial statements continued
For the year ended 31 March 2019

39. Discontinued operations continued

The net cash flows arising from disposals were:

Consideration received in cash and cash equivalents
Disposal costs paid in cash and cash equivalents
Cash and bank balances disposed of

40. Cash flow statement

a) Reconciliation of operating profit to operating cash flows

Profit before interest and tax from continuing operations
Profit before interest and tax from discontinued operations
Profit before interest and tax
Depreciation of property, plant and equipment
Amortisation of intangible assets
Pension service cost
Defined benefit pension scheme administration costs
Defined benefit pension scheme contributions
Share based payment charge
Loss/(profit) on sale of property, plant and equipment and intangible assets
Exceptional depreciation – property, plant and equipment
Profit on disposal of businesses
Deferred income credit to the income statement
Provisions charged to the income statement
Utilisation of provisions for liabilities
Operating cash flows before movements in working capital
Increase in inventory
Increase in amounts receivable
Increase in amounts payable
Cash generated from operations
Tax received
Tax paid
Net cash generated from operating activities

2018  
£m
39.3
(4.3)
(9.9)
25.1

2018 
(restated) 
£m
527.2
13.6
540.8
308.8
20.8
(7.8)
1.8
(35.2)
6.9
(7.3)
16.8
(13.7)
(14.3)
13.8
(5.4)
826.0
(2.9)
(58.4)
8.6
773.3
8.0
(14.5)
766.8

2019 

£m
563.3
–
563.3
315.4
30.5
9.8
2.3
(34.9)
8.1
0.6
–
–
(14.7)
12.2
(12.8)
879.8
(1.7)
(60.0)
8.2
826.3
–
(21.3)
805.0

b) Non-cash transactions
No additions to property, plant and equipment during the year were financed by new finance leases (2018: nil). Assets transferred 
from developers at no cost were recognised at their fair value of £42.1 million (2018: £35.3 million). 

c) Reconciliation of movement in cash and cash equivalents to movement in net debt

As at 1 April 2018
Cash flow
Fair value adjustments
RPI uplift on index-linked debt
Debt acquired on acquisition
Foreign exchange
Other non-cash movements
As at 31 March 2019

Net cash 
and cash 
equivalents 
£m
38.5
(2.2)
–
–
3.3
–
–
39.6

Bank  
loans  
£m
(1,217.4)
163.5
–
(2.9)
(62.4)
–
(0.9)
(1,120.1)

Other  
loans  
£m
(4,223.9)
(551.8)
1.6
(36.8)
–
(8.1)
(1.5)
(4,820.5)

Finance 
leases 
£m
(113.9)
2.3
–
–
(0.6)
–
–
(112.2)

Cross 
currency 
swaps 
£m
24.5
–
12.6
–
–
–
–
37.1

Loans due 
from joint 
ventures 
£m
135.6
6.0
–
–
–
–
0.4
142.0

Net  
debt 
£m
(5,356.6)
(382.2)
14.2
(39.7)
(59.7)
(8.1)
(2.0)
(5,834.1)

Liabilities from financing activities comprise bank loans, other loans and finance leases. 

188

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Strategic report
Governance
Group financial statements
Company financial statements
Other information

41.  Contingent liabilities

Bonds and guarantees
Group undertakings have entered into bonds and guarantees in the normal course of business. No liability (2018: nil) is expected 
to arise in respect of either bonds or guarantees.

42. Financial and other commitments

a) Investment expenditure commitments

Contracted for but not authorised in the financial statements

2019  
£m
359.2

2018  
£m
395.0

In addition to these contractual commitments, Severn Trent Water Limited has longer term expenditure plans which include 
investments to achieve improvements in performance mandated by Ofwat and to provide for growth in demand for water and 
waste water services. 

b) Leasing commitments
At the balance sheet date the Group had outstanding operating commitments for future minimum operating lease payments 
under non-cancellable operating leases, which fall due as follows:

Within 1 year
1 – 5 years
After more than 5 years

2019  
£m
2.8
4.2
10.5
17.5

2018  
£m
1.1
2.4
4.8
8.3

Operating lease payments represent rentals by the Group for certain of its office property, plant and equipment. 

43. Post balance sheet events

Following the year end the Board of Directors have proposed a final dividend of 56.02 pence per share. Further details of this are 
shown in note 14.

44. Related party transactions

Transactions between the Company and its subsidiaries, which are related parties, have been eliminated on consolidation and are 
not included in this note. Trading transactions between the Group and its joint venture, Water Plus, are disclosed below.

Sale of services
Net interest income

Outstanding balances between the Group and the joint venture as at 31 March were as follows:

Trade and other receivables due from related parties
Loans receivable from joint ventures

2019  
£m
335.0
3.8
338.8

2019 
£m
2.3
142.0
144.3

 Water Plus 
2018 
£m 
354.9
2.4
357.3

 Water Plus 
2018 
£m
44.9 
135.6 
180.5

The retirement benefit schemes operated by the Group are considered to be related parties. Details of transactions and balances 
with the retirement benefit schemes are disclosed in note 28.

Severn Trent Plc  Annual Report and Accounts 2019

189

 
 
 
 
 
 
Group financial statements

Notes to Group financial statements continued
For the year ended 31 March 2019

44. Related party transactions continued

Remuneration of key management personnel
Key management personnel comprise the members of STEC during the year.

The remuneration of the Directors is included within the amounts disclosed below. Further information about the remuneration of 
individual Directors is provided in the audited part of the Directors’ remuneration report on pages 117 to 122.

Short-term employee benefits
Share based payment

45. Alternative performance measures

2019 
£m
6.5
2.9
9.4

2018 
£m
6.4 
3.5 
9.9 

Financial measures or metrics used in this report that are not defined by IFRS are alternative performance measures (’APMs’). 
The Group uses such measures for performance analysis because they provide additional useful information on the performance 
and position of the Group. Since the Group defines its own APMs, these might not be directly comparable with other companies’ 
APMs. These measures are not intended to be a substitute for, or superior to, IFRS measurements.

a) Exceptional items
Exceptional items are income or expenditure which individually or, if of a similar type, in aggregate should, in the opinion of the 
directors, be disclosed by virtue of their size or nature if the financial statements are to give a true and fair view. In this context, 
materiality is assessed at the segment level.

b) Underlying PBIT
Underlying profit before interest and tax is profit before interest and tax excluding exceptional items as recorded in the income 
statement and amortisation of intangible assets recognised on acquisition of subsidiaries. This provides a measure of operating 
performance excluding distortions caused by exceptional items and reflecting the operational performance of the acquired 
subsidiaries. Following the acquisition of Agrivert this APM was updated to include adjustment of amortisation on acquired 
intangible assets. The calculation of this APM is shown on the face of the income statement and in note 5 for reportable segments.

c) Underlying earnings per share
Underlying earnings per share figures are presented for continuing operations. These exclude the effects of exceptional items, 
amortisation of acquired intangible assets, net gains/losses on financial instruments, current tax on exceptional items and on 
net gains/losses on financial instruments and deferred tax. The Directors consider that the underlying figures provide a useful 
additional indicator of performance and remove non-performance related distortions. See note 15.

d) Net debt
Net debt comprises borrowings including remeasurements for changes in fair value of amounts in fair value hedging 
relationships, cross currency swaps that are used to fix the sterling liability of foreign currency borrowings (whether hedge 
accounted or not), net cash and cash equivalents, and loans to joint ventures. See note 40.

e) Effective interest rate
The effective interest rate is calculated as net finance costs, excluding net finance costs from pensions, plus capitalised finance 
costs divided by the monthly average net debt during the year.

(net finance costs – net finance costs from pensions + capitalised finance costs)
(monthly average net debt)

Net finance costs
Net finance costs from pensions
Capitalised interest

Average net debt

Effective interest rate

This APM is used as it shows the average interest rate that is attributable to the net debt of the business.

2019 
£m
194.2
(13.8)
33.2
213.6

2018 
£m
219.5
(15.5)
26.2
230.2

5,547.7

5,134.4

3.9%

4.5%

190

Severn Trent Plc  Annual Report and Accounts 2019

 
 
>

Strategic report
Governance
Group financial statements
Company financial statements
Other information

45. Alternative performance measures continued

f) Effective cash cost of interest
The effective cash cost of interest is calculated on the same basis as the effective interest rate except that it excludes finance 
costs that are not paid in cash but are accreted to the carrying value of the debt (principally RPI adjustments on index-linked debt).

(net finance costs – net finance costs from pensions – RPI interest + capitalised finance costs)
(monthly average net debt)

Net finance costs
Net finance costs from pensions
RPI interest
Capitalised interest

Average net debt

Effective cash cost of interest

2019 
£m
194.2
(13.8)
(38.0)
33.2
175.6

2018 
£m
219.5
(15.5)
(54.1)
26.2
176.1

5,547.7

5,134.4

3.2%

3.4%

This is used as it shows the average cash interest rate based on the net debt of the business.

g) PBIT interest cover
The ratio of items underlying PBIT (see (b) above) to net finance costs excluding net finance costs from pensions.

underlying PBIT
(net finance costs – net finance costs from pensions)

Underlying PBIT

Net finance costs
Net finance costs from pensions
Net finance costs excluding finance costs from pensions

PBIT interest cover ratio

2019 

£m
573.6

194.2
(13.8)
180.4

2018 
(restated) 
£m
539.8

219.5
(15.5)
204.0

3.2

2.6

This is used to show how the underlying PBIT of the business covers the financing costs associated only with net debt on a 
consistent basis.

Severn Trent Plc  Annual Report and Accounts 2019

191

 
Group financial statements

Notes to Group financial statements continued
For the year ended 31 March 2019

45. Alternative performance measures continued

h) EBITDA and EBITDA interest cover
The ratio of profit from continuing operations before interest, tax, exceptional items, depreciation and amortisation to net finance 
costs excluding net finance costs from pensions.

(underlying PBIT + depreciation + amortisation)
(net finance costs – net finance costs from pensions)

Underlying PBIT
Depreciation
Amortisation (excluding amortisation of intangible assets recognised on acquisition of subsidiaries)
EBITDA

Net finance costs
Net finance costs from pensions
Net finance costs excluding finance costs from pensions

EBITDA interest cover ratio

2019 
£m
573.6
315.4
29.8
918.8

194.2
(13.8)
180.4

2018 
(restated) 
£m
539.8
308.2
20.5
868.5

219.5
(15.5)
204.0

5.1

4.3

This is used to show how the EBITDA of the business covers the financing costs associated only with net debt on a 
consistent basis.

i) Underlying effective current tax rate
Current tax charge for the year on continuing operations, excluding prior year charges, current tax on exceptional items and 
on financial instruments, divided by profit from continuing operations before tax, net gains/losses on financial instruments, 
exceptional items, and share of net profit of joint ventures accounted for using the equity method.

(current year current tax charge in the income statement – tax on exceptional items – tax on financial instruments)
(PBT – share of net profit of JVs – exceptional items – net losses on financial instruments)

Profit before tax
Adjustments
Share of net loss/(profit) of joint ventures
Exceptional items
Net (gains)/losses on financial instruments

Underlying effective current tax rate

2019 

Current tax 
theron 
£m
(41.2)

–
–
(2.6)
(43.8)
11.6%

£m
384.7

0.4
9.6
(16.0)
378.7

2018 
(restated)
Current tax 
theron 
£m
(36.8)

–
(0.7)
(3.3)
(40.8)
12.7%

£m
301.2

(0.2)
12.6
6.7
320.3

This APM is used to remove distortions in the tax charge and create a metric consistent with the calculation of underlying 
earnings per share in note 15. Share of net profit of joint ventures is excluded from the calculation because this is included after 
tax and the tax on joint venture profits is therefore not included in the current tax charge. 

192

Severn Trent Plc  Annual Report and Accounts 2019

>

Strategic report
Governance
Group financial statements
Company financial statements
Other information

46. Subsidiary undertakings

Details of all subsidiary undertakings as at 31 March 2019 are given below. Details of the joint venture are set out in note 19. 
All subsidiary undertakings have been included in the consolidation.

Owned directly by Severn Trent Plc
Severn Trent Investment Holdings Limited

Country of operation  
and incorporation
United Kingdom

Percentage of  
share capital held
100%

Class of share  
capital held
Ordinary

The following subsidiary undertakings all operate and are incorporated in the United Kingdom. The percentage of share capital 
held is 100% and the class of share capital held is ordinary.

All subsidiary undertakings
Aqua Deva Limited
Charles Haswell and Partners Limited
Chester Water Limited
Debeo Debt Recovery Limited
Dee Valley Group Limited
Dee Valley Limited
Dee Valley Services Limited
Dee Valley Water (Holdings) Limited
East Worcester Water Limited
Etwall Land Limited
Gunthorpe Fields Limited
Hafren Dyfrdwy Cyfyngedig
Midlands Land Portfolio Limited
North Wales Gas Limited
Northern Gas Supplies Limited
Severn Trent Corporate Holdings Limited
Severn Trent Data Portal Limited
Severn Trent Draycote Limited
Severn Trent Finance Holdings Limited
Severn Trent Finance Limited
Severn Trent Financing and Investments Limited
Severn Trent General Partnership Limited
Severn Trent Green Power (Ardley) Limited
Severn Trent Green Power (Bridgend) Limited
Severn Trent Green Power (Cassington) Limited
Severn Trent Green Power (CW) Limited
Severn Trent Green Power (Hertfordshire) Limited
Severn Trent Green Power (North London) Limited
Severn Trent Green Power (RBWM) Limited
Severn Trent Green Power (Wallingford) Limited
Severn Trent Green Power (West London) Limited
Severn Trent Green Power Biogas Limited
Severn Trent (W&S) Limited

Severn Trent Green Power Composting Limited
Severn Trent Green Power Group Limited
Severn Trent Green Power Holdings Limited
Severn Trent Green Power Limited
Severn Trent Holdings Limited
Severn Trent LCP Limited
Severn Trent Leasing Limited
Severn Trent Metering Services Limited
Severn Trent MIS Trustees Limited
Severn Trent Overseas Holdings Limited
Severn Trent Pension Scheme Trustees Limited
Severn Trent PIF Trustees Limited
Severn Trent Power Generation Limited
Severn Trent Property Solutions Limited
Severn Trent Reservoirs Limited
Severn Trent Services Defence Limited
Severn Trent Services (Water and Sewerage) Limited
Severn Trent Services Defence Holdings Limited
Severn Trent Services Holdings Limited
Severn Trent Services International (Overseas Holdings) Limited
Severn Trent Services International Limited
Severn Trent Services Operations UK Limited
Severn Trent Services Purification Limited
Severn Trent Services UK Limited
Severn Trent SSPS Trustees Limited
Severn Trent Systems Limited
Severn Trent Trimpley Limited
Severn Trent Utilities Finance Plc
Severn Trent Utility Services Limited
Severn Trent Water Limited
Severn Trent Wind Power Limited
Wrexham Water Limited
Severn Trent Retail and Utility Services Limited

All subsidiary undertakings
Derwent Insurance Limited
Energy Supplies UK Limited
Lyra Insurance Guernsey Limited
Severn Trent Africa (Pty) Ltd
Severn Trent Carsington Limited
Severn Trent Response Limited

Country of operation  
and incorporation
Gibraltar 
United Kingdom
Guernsey
South Africa
United Kingdom
Ireland 

Percentage of  
share capital held
100%
100%
100%
100%
100%
60%

Class of share  
capital held
Ordinary
A and B Ordinary
Ordinary
Ordinary
A and B Ordinary
Ordinary

Severn Trent Plc  Annual Report and Accounts 2019

193

Group financial statements

Notes to Group financial statements continued
For the year ended 31 March 2019

46. Subsidiary undertakings continued

Unless stated below, the registered office of the aforementioned entities is Severn Trent Centre, 2 St John’s Street, Coventry, 
CV1 2LZ, United Kingdom.

Company
Dee Valley Limited
Derwent Insurance Limited
Hafren Dyfrdwy Cyfyngedig
Lyra Insurance Guernsey Limited
Severn Trent Africa (Pty) Ltd
Severn Trent General Partnership Limited
Severn Trent Green Power (Ardley) Limited
Severn Trent Green Power (Bridgend) Limited
Severn Trent Green Power (Cassington) Limited
Severn Trent Green Power (CW) Limited
Severn Trent Green Power (Hertfordshire) Limited
Severn Trent Green Power (North London) Limited
Severn Trent Green Power (RBWM) Limited
Severn Trent Green Power (Wallingford) Limited
Severn Trent Green Power (West London) Limited
Severn Trent Green Power Biogas Limited
Severn Trent Green Power Composting Limited
Severn Trent Green Power Group Limited
Severn Trent Green Power Holdings Limited
Severn Trent Response Limited

Registered office
Packsaddle, Wrexham Road, Rhostyllen, Wrexham, LL14 4EH
6A Queensway, PO Box 64, Gibraltar
Packsaddle, Wrexham Road, Rhostyllen, Wrexham, LL14 4EH
St Martin's House, Le Bordage, St Peter Port, GY1 4AU, Guernsey
2 Elgin Road, Sunninghill, Johannesburg, South Africa
50 Lothian Road, Festival Square, Edinburgh, EH3 9WJ
The Stables, Radford, Chipping Norton, Oxfordshire, OX7 4EB
The Stables, Radford, Chipping Norton, Oxfordshire, OX7 4EB
The Stables, Radford, Chipping Norton, Oxfordshire, OX7 4EB
The Stables, Radford, Chipping Norton, Oxfordshire, OX7 4EB
The Stables, Radford, Chipping Norton, Oxfordshire, OX7 4EB
The Stables, Radford, Chipping Norton, Oxfordshire, OX7 4EB
The Stables, Radford, Chipping Norton, Oxfordshire, OX7 4EB
The Stables, Radford, Chipping Norton, Oxfordshire, OX7 4EB
The Stables, Radford, Chipping Norton, Oxfordshire, OX7 4EB
The Stables, Radford, Chipping Norton, Oxfordshire, OX7 4EB
The Stables, Radford, Chipping Norton, Oxfordshire, OX7 4EB
The Stables, Radford, Chipping Norton, Oxfordshire, OX7 4EB
The Stables, Radford, Chipping Norton, Oxfordshire, OX7 4EB
6th Floor, 2 Grand Canal Square, Dublin 2, Ireland

Subsidiary audit exemptions
Severn Trent Plc has issued guarantees over the liabilities of the following companies at 31 March 2019 under section 479C of 
Companies Act 2006 and these entities are exempt from the requirements of the Act relating to the audit of individual accounts by 
virtue of section 479A of the Act.

Company Number
Company
2416605
Charles Haswell and Partners Limited
2888872
Chester Water Limited
4316684
Dee Valley Group Limited
2902525
Dee Valley Limited
4421854
Dee Valley Water (Holdings) Limited
2757948
East Worcester Water Limited
7559793
Etwall Land Limited
4240764
Gunthorpe Fields Limited
3995023
Severn Trent (W&S) Limited 
7570384
Severn Trent Carsington Limited 
4395566
Severn Trent Corporate Holdings Limited
8181048
Severn Trent Data Portal Limited
7681784
Severn Trent Draycote Limited
6044159
Severn Trent Finance Holdings Limited
6294618
Severn Trent Finance Limited
6312635
Severn Trent Financing and Investments Limited
SC416614
Severn Trent General Partnership Limited
5656363
Severn Trent Holdings Limited
7560050
Severn Trent Investment Holdings Limited
7943556
Severn Trent LCP Limited
6810163
Severn Trent Leasing Limited
2569703
Severn Trent Metering Services Limited
2455508
Severn Trent Overseas Holdings Limited
2651131
Severn Trent Power Generation Limited
3115315
Severn Trent Reservoirs Limited
2562471
Severn Trent Retail and Utility Services Limited
4395572
Severn Trent Services Holdings Limited
2387816
Severn Trent Services International Limited
Severn Trent Services International (Overseas Holdings) Limited 3125131
2409826
Severn Trent Services Purification Limited
8120387
Severn Trent Services UK Limited
2394552
Severn Trent Systems Limited
10690056
Severn Trent Trimpley Limited
4125386
Severn Trent Utility Services Limited

194

Severn Trent Plc  Annual Report and Accounts 2019

Company statement of comprehensive income
For the year ended 31 March 2019

Profit for the year
Other comprehensive income/(loss)
Items that will not be reclassified to the income statement:

Net actuarial losses
Tax on net actuarial losses

Other comprehensive loss for the year
Total comprehensive income for the year

Strategic report
Governance
Group financial statements
Company financial statements
Other information

>

2019 
£m
216.5

(0.1)
–
(0.1)
216.4

2018 
£m
182.4

(9.1)
1.5
(7.6)
174.8

Severn Trent Plc  Annual Report and Accounts 2019

195

 
Company financial statements

Company statement of changes in equity
For the year ended 31 March 2019

At 1 April 2017
Profit for the year
Net actuarial losses
Tax on net actuarial losses
Total comprehensive income for the year
Share options and LTIPs
– proceeds from shares issued
– value of employees’ services
Dividends paid
At 31 March 2018
Profit for the year
Net actuarial losses
Tax on net actuarial losses
Total comprehensive income for the year
Share options and LTIPs
– proceeds from shares issued
– value of employees’ services
Dividends paid
At 31 March 2019

Share  
capital 
£m
234.7
–
–
–
–

0.4
–
–
235.1
–
–
–
–

0.8
–
–
235.9

Share  
premium 
£m
112.5
–
–
–
–

Other  
reserves 
£m
160.7
–
–
–
–

5.2
–
–
117.7
–
–
–
–

10.3
–
–
128.0

–
–
–
160.7
–
–
–
–

–
–
–
160.7

Retained 
earnings 
£m
2,973.7
182.4
(9.1)
1.5
174.8

–
6.9
(197.0)
2,958.4
216.5
(0.1)
–
216.4

–
7.2
(211.9)
2,970.1

Total 
£m
3,481.6
182.4
(9.1)
1.5
174.8

5.6
6.9
(197.0)
3,471.9
216.5
(0.1)
–
216.4

11.1
7.2
(211.9)
3,494.7

Included in retained earnings are profits of £1,221.2 million that arose from Group restructuring arrangements in previous years 
and are therefore not distributable. 

196

Severn Trent Plc  Annual Report and Accounts 2019

 
Strategic report
Governance
Group financial statements
Company financial statements
Other information

>

Note

2019 
£m

2018 
£m

2
3
4
5
6

6

7
8
9

7
8

9

10
11
12

0.1
0.5
3,337.9
1.6
659.8
3,999.9

23.8
25.2
1.9
50.9

(4.5)
(147.1)
(3.6)
(155.2)
(104.3)
3,895.6

(88.3)
(298.9)
(8.6)
(5.1)
(400.9)
3,494.7

235.9
128.0
160.7
2,970.1
3,494.7

0.2
0.2
3,330.0
1.5
527.6
3,859.5

44.3
15.9
–
60.2

(17.2)
(137.0)
(6.0)
(160.2)
(100.0)
3,759.5

(85.4)
(189.0)
(8.7)
(4.5)
(287.6)
3,471.9

235.1
117.7
160.7
2,958.4
3,471.9

Company balance sheet
For the year ended 31 March 2019

Non-current assets
Intangible fixed assets
Tangible fixed assets
Investments in subsidiaries
Deferred tax asset
Trade and other receivables

Current assets
Trade and other receivables
Current tax receivable
Cash and cash equivalents

Current liabilities
Borrowings
Trade and other payables
Provisions

Net current liabilities
Total assets less current liabilities
Non-current liabilities
Borrowings
Trade and other payables
Retirement benefit obligations
Provisions

Net assets
Capital and reserves
Called up share capital
Share premium account
Other reserves
Retained earnings
Total capital and reserves

The profit for the year is £216.5 million (2018: £182.4 million).

Signed on behalf of the Board who approved the accounts on 20 May 2019.

Andrew Duff 
Chairman 

James Bowling
Chief Financial Officer

Company number: 02366619

Severn Trent Plc  Annual Report and Accounts 2019

197

 
 
 
 
 
Company financial statements

Notes to Company financial statements
For the year ended 31 March 2019

1.  Employee numbers

The average number of employees during the year was 11 (2018: 9).

2.  Intangible fixed assets

Cost
At 1 April 2018
Disposals
As at 31 March 2019
Amortisation
At 1 April 2018
Amortisation for the year
Disposals
At 31 March 2019
Net book value
At 31 March 2019
At 31 March 2018

3.  Tangible fixed assets

Cost
At 1 April 2018
Additions
Disposals
As at 31 March 2019
Depreciation
At 1 April 2018
Disposals
At 31 March 2019
Net book value
At 31 March 2019
At 31 March 2018

4.  Investments in subsidiaries

As at 1 April 2018
Additions
Impairment
As at 31 March 2019

Purchased 
software 
£m

1.1
(0.9)
0.2

(0.9)
–
0.8
(0.1)

0.1
0.2

Total 
£m

0.7
0.5
(0.7)
0.5

(0.5)
0.5
–

0.5
0.2

£m
3,330.0
8.1
(0.2)
3,337.9

Land and 
buildings 
£m

Office fixtures 
and equipment 
£m

Assets under 
construction 
£m

0.1
–
(0.1)
–

–
–
–

–
0.1

0.6
–
(0.6)
–

(0.5)
0.5
–

–
0.1

–
0.5
–
0.5

–
–
–

0.5
–

Details of principal subsidiaries of the Company are given in note 46 to the Group financial statements.

198

Severn Trent Plc  Annual Report and Accounts 2019

Accelerated  
tax  
depreciation 
£m
0.1
(0.1)
–
–
0.1
0.1

Retirement 
benefit 
obligations 
£m
–
–
1.5
1.5
–
1.5

Fair value 
of financial 
instruments 
£m
0.1
(0.1)
–
–
–
–

5.  Deferred tax asset

At 1 April 2017
(Charge)/credit to income
Credit to equity
At 1 April 2018
Credit to income
At 31 March 2019

6.  Trade and other receivables

Current assets
Other amounts receivable
Prepayments
Amounts owed by group undertakings

Non-current assets
Other amounts receivable
Loan receivable
Amounts owed by group undertakings under loan agreements

7.  Borrowings

Current liabilities
Bank overdraft
Non-current liabilities
Other loans

Strategic report
Governance
Group financial statements
Company financial statements
Other information

>

Other 
£m
(0.1)
0.1
–
–
–
–

2019 
£m

6.5
0.4
16.9
23.8

–
32.4
627.4
659.8
683.6

2019 
£m

4.5

88.3
92.8

Total 
£m
0.1
(0.1)
1.5
1.5
0.1
1.6

2018 
£m

4.4
0.5
39.4
44.3

1.6
26.4
499.6
527.6
571.9

2018 
£m

17.2

85.4
102.6

Non-current borrowings comprise the Company’s RPI linked retail bond issued in July 2012. The bond carries a coupon of 1.3% on 
the principal amount which is uplifted by RPI. The bond is repayable in July 2022.

At the balance sheet date the Company had £100 million (2018: £100 million) of undrawn borrowing facilities. 

8.  Trade and other payables

Current liabilities
Trade payables
Social security and other taxes
Other payables
Accruals
Amounts due to group undertakings

Non-current liabilities
Amounts due to group undertakings

Severn Trent Plc  Annual Report and Accounts 2019

2019 
£m

2018 
£m

0.3
0.1
4.0
3.4
139.3
147.1

298.9
446.0

0.5
0.5
2.8
4.0
129.2
137.0

189.0
326.0

199

Company financial statements

Notes to Company financial statements continued
For the year ended 31 March 2019

9.  Provisions

At 1 April 2018
Charged to income statement
Utilisation of provision
At 31 March 2019

Included in:
Current liabilities
Non-current liabilities

Insurance 
£m
5.6
–
(0.6)
5.0

Other 
£m
4.9
0.1
(1.3)
3.7

2019 
£m

3.6
5.1
8.7

Total 
£m
10.5
0.1
(1.9)
8.7

2018 
£m

6.0
4.5
10.5

The claim outflows associated with insurance provisions are estimated to arise over a period of up to five years from the balance 
sheet date.

Other provisions include provisions for dilapidations and commercial disputes. The associated outflows are estimated to arise 
over a period up to five years from the balance sheet date. 

10. Share capital

Total issued and fully paid share capital
240,943,929 ordinary shares of 97 17/19p (2018: 240,222,617)

At 31 March 2019, 3,774,921 treasury shares were held (2018: 3,948,599).

Changes in share capital were as follows:

Ordinary shares of 9717/19p
At 1 April 2017
Shares issued under the Employee Sharesave Scheme
At 1 April 2018
Shares issued under the Employee Sharesave Scheme
At 31 March 2019

11.  Share premium

At 1 April
Share premium arising on issue of shares for Employee Sharesave Scheme
At 31 March

12. Other reserves

At 1 April 2017, 31 March 2018 and 2019

The capital redemption reserve arose on the redemption of B shares. 

2019 
£m

2018 
£m

235.9

235.1

Number

£m

239,793,915
428,702
240,222,617
721,312
240,943,929

2019 
£m
117.7
10.3
128.0

Hedging
reserve 
£m
3.6

234.7
0.4
235.1
0.8
235.9

2018 
£m
112.5
5.2
117.7

Total 
£m
160.7

Capital
redemption
reserve 
£m
157.1

The hedging reserve arises from gains or losses on interest rate swaps taken directly to equity under the hedge accounting 
provisions of IFRS 9 and the transition rules of IFRS 1. 

13. Share based payment

For details of employee share schemes and options granted over the shares of the Company, see note 37 of the Group financial 
statements. Details of options exercised and awards vesting during the year and of the weighted average share price of the 
Company during the year are also disclosed in that note.

200

Severn Trent Plc  Annual Report and Accounts 2019

Strategic report
Governance
Group financial statements
Company financial statements
Other information

>

14. Pensions

Defined benefit schemes
The Group operates defined benefit pension schemes, of which some employees of the Company are members. There is no 
contractual agreement for charging the net defined benefit cost of these schemes between the companies that participate in 
the schemes. As a result, the net defined benefit cost of the scheme is recognised in the financial statements of the sponsoring 
employer, Severn Trent Water Limited. The scheme closed to future accrual on 31 March 2015. The cost of contributions to the 
Group schemes amount to £0.4 million (2018: £0.6 million). There were no amounts outstanding for contributions to the defined 
benefit schemes (2018: nil).

The Company has an obligation to pay pensions to a number of former employees, whose benefits would otherwise have been 
restricted by the Finance Act 1989 earnings cap. This unfunded scheme is part of the Severn Trent Pension Scheme. 

Information about the schemes as a whole is disclosed in note 28 to the Group financial statements. 

15. Related party transactions

The retirement benefit schemes operated by the Group are considered to be related parties. Details of transactions and balances 
with the retirement benefit schemes are disclosed in note 28.

The Company has given guarantees in favour of Water Plus Limited in respect of the joint venture’s liabilities to wholesalers in the 
Open Water market and its loan from Severn Trent Water Limited. The guarantee in respect of liabilities to wholesalers is capped 
at £58.1 million (2018: £42.5 million) and the guarantees for the Severn Trent Water loan is for the amount due.

16. Contingent liabilities

a)  Bonds and guarantees
The Company has entered into bonds and guarantees in the normal course of business. No liabilities are expected to arise in 
respect of either the bonds or guarantees.

b)  Bank offset arrangements
The banking arrangements of the Company operate on a pooled basis with certain of its subsidiary undertakings. Under these 
arrangements participating companies guarantee each others’ overdrawn balances to the extent of their credit balances, 
which can be offset against balances of participating companies. As at 31 March 2019, the Company had no contingent liabilities 
(2018: nil). 

17.  Post balance sheet events

Following the year end the Board of Directors has proposed a final dividend of 56.02 pence per share.

18. Dividends

For details of the dividends paid in the years ended 31 March 2019 and 31 March 2018 see note 14 in the Group 
financial statements.

Severn Trent Plc  Annual Report and Accounts 2019

201

Other information

Five year summary

Continuing operations
Turnover 
Profit before interest, tax and exceptional items 
Net exceptional items before tax 
Amortisation of acquired intangible assets
Net interest payable before gains/(losses) on financial 
instruments and exceptional finance costs 
Gains/(losses) on financial instruments 
Results of associates and joint ventures 
Profit on ordinary activities before taxation 
Current tax on profit on ordinary activities 
Deferred tax 
Exceptional tax 
Profit on ordinary activities after taxation 
Results from discontinued operations 
Profit for the year 
Net assets employed 
Fixed assets 
Other net liabilities excluding net debt, retirement benefit 
obligation, provisions and deferred tax 
Derivative financial instruments²
Net retirement benefit obligation 
Provisions for liabilities and deferred tax 
Net assets held for sale 

Financed by 
Called up share capital 
Reserves 
Total shareholders’ funds 
Non-controlling interests 
Net debt³

Statistics 
Earnings per share (continuing) – pence 
Underlying earnings per share – pence 
Dividends per share (excluding special dividend) – pence 
Dividend cover (before exceptional items and deferred tax) 
Gearing4 – %
Ordinary share price at 31 March – pence 
Average number of employees 
– Regulated Water and Waste Water
– Other 

2019 

£m
1,767.4
573.6
(9.6)
(0.7)

(194.2)
16.0
(0.4)
384.7
(31.8)
(37.6)
–
315.3
–
315.3

2018
(restated)¹
£m
1,696.4
539.8
(12.6)
–

(219.5)
(6.7)
0.2
301.2
(32.9)
(28.7)
–
239.6
13.2
252.8

2017 

2016 

2015 

£m
1,638.0
520.1
16.6
–

(205.1)
(1.8)
(1.8)
328.0
(36.3)
(22.4)
52.2
321.5
21.1
342.6

£m
1,753.7
503.4
1.0
–

(209.3)
7.7
0.1
302.9
(51.3)
(13.7)
78.6
316.5
14.8
331.3

£m
1,801.3
540.3
(18.7)
–

(240.0)
(133.5)
0.1
148.2
(37.8)
5.1
–
115.5
4.7
120.2

9,337.7

8,660.1

8,315.7

7,810.8

7,620.0

(992.6)
(95.1)
(452.9)
(798.9)
–
6,998.2

235.9
928.2
1,164.1
–
5,834.1
6,998.2

133.4
145.8
93.4
1.6
83.3
1,976.0

5,680
900

(956.0)
(104.3)
(519.8)
(726.5)
–
6,353.5

235.1
761.8
996.9
–
5,356.6
6,353.5

101.8
120.5
86.6
1.4
84.4
1,844.0

5,660
605

(916.8)
(161.1)
(574.6)
(657.5)
–
6,005.7

234.7
688.6
923.3
–
5,082.4
6,005.7

136.8
115.7
81.5
1.4
84.6
2,382.0

5,273
596

(798.4)
(166.3)
(309.5)
(694.7)
–
5,841.9

234.3
783.1
1,017.4
1.1
4,823.4
5,841.9

133.5
102.1
80.7
1.3
82.6
2,173.0

5,236
2,122

(799.0)
(177.7)
(468.9)
(725.4)
72.6
5,521.6

233.7
521.9
755.6
13.4
4,752.6
5,521.6

48.3
107.2
84.9
1.3
86.1
2,059.0

5,532
1,910

1  Restated as set out in note 2 to the Group financial statements.

2  Excludes instruments hedging foreign currency debt.

3  Includes instruments hedging foreign currency debt.

4  Gearing has been calculated as net debt divided by the sum of equity and net debt. 

202

Severn Trent Plc  Annual Report and Accounts 2019

 
 
 
 
Information for shareholders

Strategic report
Governance
Group financial statements
Company financial statements
Other information

>

Severn Trent shareholder helpline

Electronic communications

The Company’s registrar is Equiniti. Equiniti’s main 
responsibilities include maintaining the shareholder register 
and making dividend payments.

By registering to receive shareholder documentation from 
Severn Trent Plc electronically shareholders can benefit from 
being able to:

If you have any queries relating to your Severn Trent Plc 
shareholding you should contact Equiniti.

•  view the Annual Report and Accounts on the day it 

is published;

Registrar contact details:

•  receive an email alert when shareholder documents 

Online: www.shareview.co.uk from here you will be able 
to securely email Equiniti with your query.

are available;

•  cast their AGM vote electronically; and

Telephone: 0371 384 2967*

Overseas enquiries: +44 121 415 7044

Text phone: 0371 384 2255*

By post: Equiniti, Aspect House, Spencer Road, Lancing, 
West Sussex, BN99 6DA

Corporate website

Shareholders are encouraged to visit our website 
www.severntrent.com which provides:

•  company news and information;

•  links to our operational businesses’ websites;

•  details of our governance arrangements;

•  details of our strategy;

•  details of the Group’s business models and business 

plan; and

•  the Company’s approach to operating responsibly.

There is also a dedicated investors’ section on the 
website which contains up-to-date information for 
shareholders including:

•  comprehensive share price information;

•  financial results;

•  a history of dividend payment dates and amounts; and

•  access to current and historical shareholder documents such 

as the Annual Report and Accounts.

•  manage their shareholding quickly and securely online, 

through Shareview.

Electronic shareholder communications also enable the 
Company to reduce its impact on the environment and 
benefit from savings associated with reduced printing and 
mailing costs.

For further information and to register for electronic 
shareholder communications visit www.shareview.co.uk

Dividend payments

Bank mandates
Dividends can be paid automatically into your bank or building 
society account.

The benefits of doing this are that you will:

•  receive cleared funds in your bank account on the 

payment date;

•  avoid postal delays; and

•  remove the risk of your cheques getting lost in the post.

To take advantage of this service or for further details contact 
Equiniti or visit www.shareview.co.uk

Dividend reinvestment plan (‘DRIP’)
The DRIP gives shareholders the option of using their dividend 
payments to buy more Severn Trent Plc shares instead of 
receiving cash. If you would like to participate in the DRIP, 
please request a dividend reinvestment plan mandate from 
Equiniti Financial Services Limited.

Telephone: 0371 384 2268*

Telephone number from outside the UK: +44 121 415 7173

*   Lines are open 8:30am to 5:30pm Monday to Friday (excluding public holidays in 

England and Wales).

Severn Trent Plc  Annual Report and Accounts 2019

203

Other information

Information for shareholders
Continued

Buying and selling shares in the UK

If you wish to buy or sell certificated Severn Trent Plc shares, 
you may need to use a stockbroker or high street bank which 
trades on the London Stock Exchange. There are also many 
telephone and online services available to you. 

If you are selling, you will need to present your share certificate 
at the time of sale. Details of low-cost dealing services can be 
obtained from www.shareview.co.uk or 0345 603 7037**.

Share price information

Shareholders can find share price information on our website 
and in most national newspapers. For a real-time buying or 
selling price, you should contact a stockbroker.

Shareholder security
Fraudsters use persuasive and high pressure tactics to lure 
investors into scams. They may offer to sell shares that turn 
out to be worthless or non-existent, or to buy shares at an 
inflated price in return for an upfront payment. While high 
profits are promised, if you buy or sell shares in this way you 
will probably lose your money. 

How to avoid share fraud:

•  Think about getting independent financial and professional 

advice before you hand over any money.

•  Remember, if it sounds too good to be true, it probably is.

If you are approached by fraudsters please tell the FCA using 
the share fraud reporting form at www.fca.org.uk/scams, 
where you can find out more about investment scams. 

You can also call the Freephone FCA Consumer helpline on 
0800 111 6768. 

If you have already paid money to share fraudsters you should 
contact Action Fraud on 0300 123 2040.

Unsolicited mail

The Company is legally obliged to make its share register 
available to the general public. Consequently some 
shareholders may receive unsolicited mail. If you wish to limit 
the amount of unsolicited mail you receive please contact:

The Mailing Preference Service (‘MPS’), Freepost 29 LON20771, 
London, W1E 0ZT.

Alternatively, register online at www.mpsonline.org.uk or call 
the MPS Registration line on 0345 0700 705. 

•  Keep in mind that firms authorised by the Financial Conduct 
Authority (‘FCA’) are unlikely to contact you out of the blue 
with an offer to buy or sell shares.

•  Do not get into a conversation, note the name of the person 

and firm contacting you and then end the call.

•  Check the Financial Services Register at www.fca.org.uk to 
see if the person and firm contacting you is authorised by 
the FCA.

American Depositary Receipts

Severn Trent has a sponsored Level 1 American Depositary 
Receipt (‘ADR’) programme, for which The Bank of New York 
Mellon acts as Depositary. 

The Level 1 ADR programme trades on OTCQX which is the 
premier tier of the US over the counter (‘OTC’) market under 
the symbol STRNY (it is not listed on a US stock exchange). 
Each ADR represents one Severn Trent Ordinary Share.

•  Beware of fraudsters claiming to be from an authorised firm, 

copying its website or giving you false contact details.

If you have any enquiries regarding Severn Trent ADRs please 
contact The Bank of New York Mellon.

•  Use the firm’s contact details listed on the Register if you 

want to call it back.

By post: BNY Mellon Shareowners Services, PO Box 30170, 
College Station, TX 77842-3170, US.

•  Call the Freephone FCA Consumer helpline on 0800 111 6768 
if the firm does not have contact details on the Register or 
you are told they are out of date.

•  Search the list of unauthorised firms to avoid at 

www.fca.org.uk/scams

•  Consider that if you buy or sell shares from an unauthorised 
firm you will not have access to the Financial Ombudsman 
Service or Financial Services Compensation Scheme.

By telephone:  
If calling from within the US: (888) 269 2377 (toll-free).

If calling from outside the US: +1 201 680 6825.

By email: shrrelations@cpushareownerservices.com

Website: www.mybnymdr.com

**  Lines are open 8:00am to 4:30pm Monday to Friday for dealing, and until 

6:00pm for enquiries.

Financial calendar

Ex dividend date – final dividend
Record date to be eligible for the final dividend
AGM
Interim management statement – Q1 year ending 31 March 2020
Final dividend payment date
Interim results announcement – year ending 31 March 2020
Ex dividend date – interim dividend
Record date to be eligible for the interim dividend
Interim dividend payment date

All dates are indicative and are subject to change.

13 June 2019
14 June 2019
17 July 2019
17 July 2019
19 July 2019
21 November 2019
28 November 2019
29 November 2019
3 January 2020

204

Severn Trent Plc  Annual Report and Accounts 2019

Design and production by Radley Yeldar www.ry.com

This report has been printed on Galerie Satin, a paper which 
is certified by the Forest Stewardship Council®. The paper is 
made at a mill with ISO 14001 Environmental Management 
System accreditation. 

Printed by CPI Colour using vegetable oil based inks, CPI is a 
CarbonNeutral® printer, certified to ISO 14001 Environmental 
Management System and registered to EMAS, the Eco 
Management and Audit Scheme.

Severn Trent Plc 
Registered office: 
Severn Trent Centre 
2 St John’s Street 
Coventry CV1 2LZ

Tel: 02477 715000 
www.severntrent.com

Registered in England and Wales 
Registration number: 2366619