Stericycle
Annual Report 2013

Plain-text annual report

3 3 1 1 0 0 2 2 (800) 643-0240 www.stericycle.com ANNUAL REPORT ANNUAL REPORT 3 1 0 2 ANNUAL REPORT ANNUAL REPORT Dear Fellow Shareholders: In 2013, Stericycle continued to set new Company financial records and expand our range of services in the U.S. and 11 other countries in pursuit of our core purpose of helping our customers fulfill their promise by providing solutions that protect people and brands, promote health, and safeguard the environment. Our revenues in 2013 grew to $2.14 billion, a 12.0% increase over 2012. Our gross margin was 45.0% in 2013 compared with 44.8% in 2012. Operating income before acquisition-related costs and various adjustments increased to $554.1 million from $498.5 million in 2012. Our operating margin before acquisition-related costs and various adjustments was 25.9% compared with 26.1% in 2012. Under U.S. generally accepted accounting principles (“GAAP”), net income attributable to Stericycle for 2013 increased 16.2%, to $311.4 million from $268.0 million, and diluted earnings per share increased 15.7%, to $3.56 from $3.08 per diluted share. Our 2013 results included a net reduction in net income of $16.4 million, or $0.19 per diluted share, due to acquisition and integration expenses, litigation settlement expenses, restructuring and plant closure costs, which were partially offset by a change in fair value of contingent consideration. Our 2012 results included a net reduction in net income of $22.4 million, or $0.26 per diluted share, due to acquisition and integration expenses, litigation settlement expenses, loss on sale of business, and restructuring and plant closure costs, and change in fair value of contingent consideration. Excluding the impact of these items on our results in 2013 and 2012, our non-GAAP net income attributable to Stericycle grew to $327.8 million in 2013, a 12.9% increase over $290.4 million in 2012. Non-GAAP earnings per diluted share,when adjusted for various items, increased 12.4% to $3.75 from $3.34 in 2012. Accomplishments in 2013 In 2013 we continued to generate strong free cash flow from operations, which we used to fund growth and improve our balance sheet. We invested $73.1 million in capital expenditures to expand our capabilities, drive innovation, and better serve the evolving needs of our customers. In addition, we used $161.9 million for domestic and international acquisitions and $163.7 million for stock repurchases on the open market. In the U.S.: We continued to strengthen Stericycle’s leadership position in regulated waste management, healthcare safety compliance services, and communication solutions. We increased the penetration of Steri•SafeSM, our compliance solutions program, which allows healthcare providers throughout the U.S. to create a safe, regulatory-compliant workplace. We expanded customer adoption of our Sharps Management Service, which not only reduces the risk of needle sticks for hospital staff, but also prevents thousands of tons of plastic and corrugated material from accumulating in landfills. We added new hospital and small quantity customers to our Pharmaceutical Waste Disposal Program helping them to dispose of pharmaceuticals that are unused or identified as waste in a safe, compliant and environmentally-responsible manner. We expanded our StrongPak service to more retail customers providing them with a compliant disposal service for various types of hazardous waste. We increased the penetration of our Communication Solutions services to both hospitals and small customers supporting their efforts to promote the health of their patients. In 2013 we completed 13 domestic acquisitions. Internationally: We continued to establish and strengthen our position in multiple international markets. We strengthened our capabilities in Argentina, Brazil, Canada, Chile, Ireland, Japan, Mexico, Portugal, Romania, Spain, and the United Kingdom. We continued to roll out our Clinical Services offering in select international markets. Clinical Services is a unique suite of solutions that addresses various aspects of managing a medical or dental practice, principal among which is regulated waste services. Clinical Services has a modular architecture which enables us to continue to market new products and services to both new and existing customers on an on-going basis. We acquired 36 businesses internationally in 2013 including a company with recall expertise and infrastructure in Europe. Sustainability: Safeguarding the environment is a critical component of our company’s purpose. Stericycle commits to capture new opportunities for sustainable growth by managing our internal operations in a socially and environmentally-responsible manner. Highlights of some of our sustainability programs and their benefits to the environment include: • In the U.S., the diversion of plastic containers from landfill through the use of our Sharps Management Service equates to over 10 million gallons of gas not burned and nearly 200 million pounds of CO2 not emitted into the atmosphere. We continue to roll out this service in Canada, Ireland and the United Kingdom. • Stericycle’s Pharmaceutical Waste Disposal Program helps keep unused drugs out of the water system. • We continue to add vehicle technology and equipment in our U.S. based transportation fleet to improve safety and fuel efficiency. • Our Sustainability Solutions service offers product re-use, recycling and alternative use options, and has diverted over 8 million pounds of waste from landfills in 2013 and over 38 million pounds in total. • In Ireland, we have diverted 15.6 million pounds of landfill waste in 2013 and 48.7 million pounds in total by sending treated medical waste to cement kilns as an alternative fuel source. Priorities for 2014 By building on Stericycle’s industry leadership position in 2013, we are confident that we have the operating platform that we need to drive future growth and explore new opportunities to better serve our customers. Our priorities for 2014 are as follows: Domestic Growth: Our focus will be on providing our multiple service offerings to both our small quantity (SQ) and large quantity (LQ) customer base as well as expanding our services to new customers. Our marketing efforts to SQ customers will concentrate on our Steri•SafeSM compliance services, StrongPak regulated waste services for the retail industry, and Regulated Waste Management Services. Our marketing focus for LQ customers will continue to be on extending the momentum of our Regulated Waste Management Services, including our Sharps Management Services, Pharmaceutical Waste Disposal Program, StrongPak, and Regulated Recall and Returns Management Services. We will continue to build on the Communications Solutions platform by expanding this offering to our existing customer base (both SQ and LQ) while concurrently focusing on new customer acquisitions. International Growth: We will remain focused on integrating the acquisitions we have completed and pursuing attractive international market opportunities directed at providing value to our customers. We will continue to expand and penetrate the international SQ customer market by leveraging our Clinical Services Program to grow our revenues and margins. We will also focus on the expansion of the Regulated Recall and Returns Management business in Europe. Profit Growth: We remain committed to improving our operating performance. We will seek to make further improvements to our collection route densities through the use of routing technology and acquisitions; to reduce our long-haul transportation costs; and to improve efficiency in our processing plants. Our culture of continuous improvement is focused on streamlining how we serve our customers and encourages the sharing of best practices and productivity improvement ideas across our organization. We will continue to invest in the latest Customer Experience tools to ensure that we serve our customers in a timely and efficient manner. Service Innovation and Environmental Sustainability Leadership: During 2014, we will maintain our commitment to being a service leader of solutions that meet our customers’ evolving needs and an environmental leader through our service offerings and our internal operations. Our innovative Steri•SafeSM Compliance Program continues to help our customers enjoy a safer, more regulatory-compliant workplace in a cost-effective manner. The breadth of our Regulated Recall and Returns Management Services helps our customers protect their brands and reduce liability. Our Sharps Management Service featuring reusable containers offers significant sustainability benefits by reducing waste volume and conserving valuable natural resources. Our Pharmaceutical Waste Disposal Program and StrongPak service help our customers ensure proper disposal of unused drugs, chemicals and other hazardous wastes to safeguard the environment. Our Communication Solutions offering helps our customers more effectively and proactively communicate with their patients thereby promoting health. • • • We are excited and confident about our future. We are committed to helping our customers fulfill their promise through a variety of services that protect people and brands, promote health, and safeguard the environment. We are a leader in providing regulated waste management and compliance services through our diverse offering of solutions. We will continue to improve the efficiency of our operations, to enhance our customers’ experience while maintaining our strong emphasis on safety and regulatory compliance, and to focus on the many growth opportunities that our leadership position affords us. We thank you for your continued support. Charles A. Alutto President and CEO C O R P O R A T E I N F O R M A T I O N E x e c u t i v e O f f i c e r s Charles A. Alutto President and Chief Executive Officer Mark C. Miller Executive Chairman Frank J.M. ten Brink Chief Financial Officer/CAO B o a r d o f D i r e c t o r s Mark C. Miller • Executive Chairman Jack W. Schuler • Lead Director Chairman – Nominating and Governance Committee Charles A. Alutto • President and Chief Executive Officer John Patience Member – Nominating and Governance Committee Member – Audit Committee Ernst & Young LLP 155 N. Wacker Drive Chicago, Illinois 60606 O u t s i d e C o u n s e l Johnson and Colmar 2201 Waukegan Road, Suite 260 Bannockburn, Illinois 60015 T r a n s f e r A g e n t Wells Fargo Bank N.A. Shareowner Services 1110 Centre Pointe Curve, Suite #101 Mendota Heights, MN 55120-4100 Richard T. Kogler Chief Operating Officer Michael J. Collins President, Recall and Return Management Services Jonathan T. Lord, M.D. Chairman – Compensation Committee Member – Nominating and Governance Committee Thomas D. Brown Member – Audit Committee William K. Hall Member – Audit Committee Rodney F. Dammeyer Chairman – Audit Committee Member – Nominating and Governance Committee Ronald G. Spaeth Member – Compensation Committee Mike S. Zafirovski Member – Compensation Committee Additional copies of this Annual Report or Form 10-K filed with the Securities and Exchange Commission are available, without charge, upon request from the company, Investor@stericycle.com or (800) 643-0240 ext. 2012. A n n u a l M e e t i n g The annual meeting of stockholders will be held on Wednesday, May 21, 2014 at the Hilton Garden Inn Chicago O’Hare Airport 2930 South River Road, Des Plaines, IL 60018. N a s d a q ® S y m b o l SRCL I n d e p e n d e n t A u d i t o r s F o r m 1 0 - K UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-K ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended December 31, 2013 or TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File Number 0-21229 Stericycle, Inc. (Exact name of registrant as specified in its charter) Delaware (State or other jurisdiction of incorporation or organization) 36-3640402 (IRS Employer Identification Number) 28161 North Keith Drive Lake Forest, Illinois 60045 (Address of principal executive offices, including zip code) (847) 367-5910 (Registrant’s telephone number, including area code) Securities registered pursuant to Section 12(b) of the Act: Common stock, par value $.01 per share (Title of each class) NASDAQ Global Select Market (Name of each exchange on which registered) Securities registered pursuant to Section 12(g) of the Act: None Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act. YES NO Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or 15(d) of the Securities Act of 1934. YES NO Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15 (d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file reports), and (2) has been subject to such filing requirements for the past 90 days. YES NO Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files). YES NO Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K is not contained herein, and will not be contained, to the best of registrant’s knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K, or any amendment to this Form 10-K. Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a smaller reporting company. See the definition of “accelerated filer”, “large accelerated filer” and “smaller reporting company” in Rule 12b-2 of the Exchange Act. (Check one) Large accelerated filer Non-accelerated filer Accelerated filer Smaller reporting company Indicate by check mark whether the registrant is a shell company (as defined in Exchange Act Rule 12b-2 of the Exchange Act). YES NO State the aggregate market value of voting and non-voting common equity held by non-affiliates computed by reference to the price at which common equity was last sold as of the last business day of the registrant’s most recently completed second fiscal quarter (June 30, 2013): $9,488,205,563. On February 14, 2014, there were 85,158,773 shares of the Registrant’s Common Stock outstanding. DOCUMENTS INCORPORATED BY REFERENCE Information required by Items 10, 11, 12 and 13 of Part III of this Report is incorporated by reference from the Registrant’s definitive Proxy Statement for the 2014 Annual Meeting of Stockholders to be held on May 21, 2014. Stericycle, Inc. 2013 ANNUAL REPORT ON FORM 10-K TABLE OF CONTENTS Page No. PART I. Item 1. Business Item 1A. Risk Factors Item 1B. Unresolved Staff Comments Item 2. Properties Item 3. Legal Proceedings Item 4. Mine Safety Disclosures PART II. Item 5. Market Price for Registrant's Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities Item 6. Selected Financial Data Item 7. Management's Discussion and Analysis of Financial Condition and Results of Operations Item 7A. Quantitative and Qualitative Disclosures about Market Risk Item 8. Financial Statements and Supplementary Data Item 9. Changes in and Disagreements with Accountants on Accounting and Financial Disclosure Item 9A. Controls and Procedures Item 9B. Other Information PART III. Item 10. Directors, Executive Officers and Corporate Governance Item 11. Executive Compensation Item 12. Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters Item 13. Certain Relationships and Related Transactions, and Director Independence Item 14. Principal Accounting Fees and Services PART IV. Item 15. Exhibits and Financial Statement Schedules Signatures 1 11 14 14 14 14 15 18 19 30 31 65 65 66 66 66 66 66 67 68 72 PART I Item 1. Business Unless the context requires otherwise, “we,” “us” or “our” refers to Stericycle, Inc. and its subsidiaries on a consolidated basis. Overview Services We are in the business of providing regulated and compliance solutions to healthcare and commercial businesses. This includes the collection and processing of specialized waste for disposal, and a variety of training, consulting, recall/return, communication, and compliance services. We operate integrated regulated waste management networks in the United States, Argentina, Brazil, Canada, Chile, Ireland, Japan, Mexico, Portugal, Romania, Spain, and the United Kingdom. Our worldwide networks include a total of 166 processing facilities, 155 transfer sites, and 70 other service facilities. Our regulated waste processing technologies are primarily autoclaving as well as incineration and our proprietary electro-thermal-deactivation system (“ETD”). The regulated solutions we provide include: medical waste disposal, our Steri-Safe® medical waste and compliance program, our Clinical Services program, our Sharps Management Service featuring Bio Systems® reusable sharps containers, pharmaceutical waste disposal, hazardous waste disposal, and medical safety products. Our compliance solutions include: training, consulting, inbound/outbound communications, data reporting, and other regulatory compliance services. In addition to our regulated and compliance solutions, we offer regulated recall and returns management solutions which encompass a number of services for a variety of businesses, but consist primarily of managing the recall, withdrawal, or return of expired or recalled products and pharmaceuticals. Customers We serve approximately 566,000 customers worldwide, of which approximately 20,000 are large- quantity generators, such as hospitals, blood banks and pharmaceutical manufacturers, and approximately 546,000 are small-quantity generators, such as outpatient clinics, medical and dental offices, long-term and sub-acute care facilities, veterinary offices, municipalities and retail pharmacies. For large-quantity generators of regulated waste such as hospitals and for pharmaceutical companies and distributors, we offer: • our regulated waste management services; • our Bio Systems® reusable sharps disposal management services; • our pharmaceutical waste services; • our Integrated Waste Stream Solutions (IWSS) program; • a variety of products and services for infection control; • our regulated recall and returns management services for expired or recalled products and pharmaceuticals; and a variety of communication services. • For small-quantity generators of regulated waste such as doctors’ offices, dentists, retailers or other commercial businesses, we offer: • our regulated waste management services; • our Steri-Safe® OSHA, HIPAA compliance, and clinical services programs; • a variety of products and services for infection control; 1 • our regulated recall and returns management services for expired or recalled products and pharmaceuticals; and a variety of communication services. • We benefit from significant customer diversification. No one customer accounts for more than 1.2% of our total revenues, and our top ten customers account for 6.3% of total revenues. Industry Overview Governmental legislation and regulation increasingly requires the proper handling and disposal of regulated waste which includes such items as medical waste, hazardous waste, and pharmaceutical waste. Regulated waste is generally any medical waste that can cause an infectious disease and includes: single- use disposable items, such as needles, syringes, gloves and other medical supplies; cultures and stocks of infectious agents; blood and blood products; hazardous waste; and regulated pharmaceutical waste, which consists of expired or recalled pharmaceuticals. We believe that in 2013 the size of the global market for the services we provide was approximately $15.5 billion. Industry growth is driven by a number of factors. These factors include: • Aging of Population: The average age of the population in the countries we operate in is rising. As people age, they typically require more medical attention and a wider variety of tests, procedures and medications, leading to an increase in the quantity of regulated waste generated. • Pressure to Reduce Healthcare Costs: The healthcare industry is under pressure to reduce costs. We believe that our services can help healthcare providers to reduce their handling and compliance costs and to reduce their potential liability for employee exposure to bloodborne pathogens and other infectious agents. In addition, hospital institutions continue to outsource services which we can provide. • Environmental and Safety Regulation: We believe that many businesses that are not currently using third party regulated waste management services are unaware either of the need for proper training of employees or of the requirements of OSHA and other regulations regarding the handling of regulated waste. These businesses include manufacturing facilities, schools, restaurants, hotels and other businesses where employees may come into contact with bloodborne pathogens or handle hazardous materials. Similarly, the proper handling of expired or recalled products requires an expertise that many businesses lack or find inefficient to provide. • Shift to Off-Site Treatment: We believe that patient care is continuing to shift from institutional higher-cost acute-care settings to less expensive, smaller, off-site treatment alternatives, with a resulting increase in the number of regulated waste generators that cannot treat their own regulated waste. • Control of Drug Diversion: The U.S. Drug Enforcement Administration (“DEA”) has recently emphasized improved control of the handling and shipment of controlled substances to prevent diversion and counterfeiting, thus increasing the utility to pharmaceutical manufacturers and distributors of a returns service for expired or recalled pharmaceuticals. Competitive Strengths We believe that we benefit from the following competitive strengths, among others: • Broad Range of Services: We offer our customers a broad range of services. We work with businesses across a number of industries such as healthcare, manufacturing, and retail to safely and efficiently dispose of regulated materials, ensure regulatory compliance, improve employee and customer safety, protect their brands, improve communications with patients, and manage corporate and personal risk. • Established Network of Processing and Transportation Locations in Each Country: We believe that our network of locations results in a very efficient operation. 2 • Diverse Customer Base and Revenue and Cost Stability: We have a diverse customer base and contractual relationships in all the markets in which we operate. We are also generally protected from the cost of regulatory changes or increases in fuel, insurance or other operating costs because our regulated waste contracts typically allow us to adjust our prices to reflect these cost changes. • Strong Sales Network and Proprietary Database: We use both telemarketing and direct sales efforts to obtain new customers for our regulated waste and other services. In addition, we have a large database of potential new small-quantity customers, which we believe gives us a competitive advantage in identifying and reaching this higher-margin sector. • Experienced Senior Management Team: We have experienced leadership. Our five most senior executives collectively have over 135 years of management experience in the health care and waste management industries. • Ability to Integrate Acquisitions: Since 1993 we have completed 348 acquisitions in the United States and internationally and have demonstrated a consistent ability to integrate our acquisitions into our operations successfully. Our goals are to strengthen our position as a leading provider of regulated waste and compliance services and to continue to improve our profitability. Components of our strategy to achieve these goals include: • Expand Range of Services and Products: We believe that we continue to have opportunities to expand our business by increasing the range of products and services we offer our existing customers. For example, to small-quantity customers, we also offer OSHA compliance services through our Steri- Safe® program and communication solutions; to large-quantity customers, we also offer our Sharps Management Services using Bio Systems® reusable containers, our pharmaceutical waste disposal services and communication solutions. Improve Margins: We intend to continue working to improve our margins by increasing our base of small-quantity customers and focusing on service strategies that more efficiently meet the needs of our large-quantity customers. • • Seek Complementary Acquisitions: We intend to continue to seek opportunities to acquire businesses that expand our networks and service capabilities in the United States and internationally that will increase our customer base. We believe that selective acquisitions can enable us to improve our operating efficiencies through increased utilization of our service infrastructure. Acquisitions We have substantial experience in evaluating potential acquisitions and determining whether a particular business can be integrated into our operations with minimal disruption. Once a business is acquired, we implement programs and procedures to improve customer service, sales, marketing, routing, equipment utilization, employee productivity, operating efficiency, and overall profitability. We have completed 348 acquisitions from 1993 through 2013, with 194 in the United States and 154 internationally. During 2013, we completed 49 acquisitions, of which 13 were domestic businesses and 36 were international businesses in Latin America, Europe, Canada, and Japan. International We conduct regulated waste operations in Argentina, Brazil, Canada, Chile, Ireland, Japan, Mexico, Portugal, Romania, Spain, and the United Kingdom. We began our operations in Canada and Mexico in 1998, Argentina in 1999, the United Kingdom in 2004, Ireland in 2006, Chile in 2008, Romania and Portugal in 2009, Brazil and Japan in 2010, and Spain in 2011. Our international service offerings are primarily regulated waste services. We also have started an international presence for our returns and quality audit program. While our international customers are primarily large quantity generators, we are expanding our small quantity 3 customer base through programs similar to our Steri-Safe program such as Stericycle Clinical Services in Canada and select countries in Europe. Regulated Waste Services and Operations Collection and Transportation: In many respects, our regulated waste business is one of logistics. Efficiency of collection and transportation of regulated waste is a critical element of our operations because it represents the largest component of our operating costs. For regulated waste, we supply specially designed reusable leak-resistant and puncture-resistant plastic containers to most of our large-quantity customers and many of our larger small-quantity customers. To assure regulatory compliance, we will not accept regulated waste from customers unless it complies with our acceptance protocols and is properly packaged in containers that we have either supplied or approved. We collect containers or corrugated boxes of regulated waste from our customers depending upon customer requirements, contract terms and volume of waste generated. The waste is then transported directly to one of our processing facilities or to one of our transfer stations where it is combined with other regulated waste and transported to a processing facility. Transfer stations allow us to temporarily hold small loads of waste until they can be consolidated into full truckloads and transported to a processing facility. Our use of transfer stations in a “hub and spoke” configuration improves the efficiency of our collection and transportation operations by expanding the geographic area that a particular processing facility can serve thereby increasing utilization of the facility by increasing the volume of waste that it processes. We collect some expired or recalled products, but more typically, customers ship them directly to our processing facilities. Processing and Disposal: Upon arrival at a processing facility, containers or boxes of regulated waste are typically scanned to verify that they do not contain any unacceptable substances like radioactive material. Any container or box that is discovered to contain unacceptable waste is returned to the customer and the appropriate regulatory authorities are informed. The regulated waste is then processed using one of our various treatment or processing technologies. Upon completion of the particular process, the resulting waste or incinerator ash is transported for resource recovery, recycling or disposal in a landfill owned by unaffiliated third parties. After plastic containers such as our Steri-Tub® or Bio Systems® containers have been emptied, they are washed, sanitized and returned to customers for re-use. Some of our regulated waste streams are sent to third parties for processing and ultimate disposal. Upon receipt at a processing facility, expired or recalled products are counted and logged, and controlled substances are stored securely. In accordance with the manufacturer’s instructions, expired or recalled products are then returned to the manufacturer or destroyed in compliance with applicable regulations. Documentation: We provide complete documentation to our customers for all regulated waste that we collect in accordance with applicable regulations and customer requirements. Processing Technologies We currently use both non-incineration technologies (autoclaving, our proprietary ETD technology, and chemical treatment) and incineration technologies for treating regulated waste. Stericycle was founded on the belief that there was a need for safe, secure and environmentally responsible management of regulated medical waste. From our beginning, we have encouraged the use of 4 non-incineration treatment technologies such as autoclaving and our ETD process. While we recognize that some state regulations currently mandate that some types of regulated waste must be incinerated, we also know from years of experience working with our customers that there are ways to reduce the amount of regulated waste that is ultimately incinerated. The most effective strategy that we have seen involves comprehensive education of our customers in waste minimization and segregation. Autoclaving: Autoclaving treats regulated waste with steam at high temperature and pressure to kill pathogens. Autoclaving alone does not change the appearance of waste, and some landfill operators may not accept recognizable regulated waste. In this case, autoclaving may be combined with a shredding or grinding process to render the regulated waste unrecognizable. ETD: Our ETD treatment process includes a system for grinding regulated waste. After grinding, ETD uses an oscillating field of low-frequency radio waves to heat regulated waste to temperatures that destroy pathogens such as viruses, bacteria, fungi and yeast without melting the plastic content of the waste. ETD does not produce regulated air or water emissions. Incineration: Incineration burns regulated waste at elevated temperatures and reduces it to ash. Incineration reduces the volume of waste, and it is the recommended treatment and disposal option for some types of regulated waste such as anatomical waste or residues from chemotherapy procedures and non- hazardous pharmaceutical waste. Air emissions from incinerators can contain certain byproducts that are subject to federal, state, and in some cases, local regulation. In some circumstances, the ash byproduct of incineration may be regulated. Marketing and Sales Marketing Strategy: We use both telemarketing and direct sales efforts to obtain new customers. In addition, our drivers may also participate in our regulated waste marketing efforts by actively soliciting small- quantity customers they service. Small-Quantity Customers: We target small-quantity customers as a growth area of our regulated waste business. We believe that when small-quantity regulated waste customers understand the potential risks of failing to comply with applicable regulations, they appreciate the value of the services that we provide. We consider this factor to be the basis for the higher gross margins that we have achieved with our small-quantity customers relative to our large-quantity customers. We believe that the same potential exists in processing returns of hazardous and expired products for smaller customers. Steri-Safe® and Communication Solutions: Our domestic Steri-Safe® OSHA compliance program provides an integrated regulated waste management and compliance-assistance service for small-quantity customers who typically lack the internal personnel and systems to comply with OSHA regulations. Customers for our Steri-Safe® service pay a predetermined subscription fee in advance for regulated waste collection and processing services, and can also choose from available packages of training and education services and products designed to help them to comply with OSHA regulations. We believe that the implementation of our Steri-Safe® service provides us with an enhanced opportunity to leverage our existing customer base through the program’s diversified product and service offerings. In 2010 and 2011, we introduced a similar program called Clinical Services in Canada, Ireland, Portugal, Spain, and the United Kingdom. We offer a variety of services to healthcare providers designed to enhance office productivity and efficiency, and to improve communications with patients. We also serve hospitals and larger facilities. We believe that our communication solutions afford us an additional opportunity to leverage our existing small-quantity customer base. Mail-Back Program: We also operate a domestic “mail-back” program by which we can reach small- quantity regulated waste customers located in outlying areas that would be inefficient to serve using our 5 regular route structure. Our mail-back program has allowed us to service customers as far away as Hawaii, Alaska, Guam, and the Virgin Islands. Our mail-back program is also used in home care patient settings. Large-Quantity Customers: Our marketing efforts to large-quantity customers are conducted by account executives, service specialists and healthcare compliance specialists focused on serving as a trusted advisor to our customers. In this role, our field resources provide advice, training, and consultative services to assist our large-quantity customers reach their objectives of staying in compliance with local, state, and federal regulations, reducing their impact on the environment, and maintaining a safe work environment for their staff and patients. We offer individual waste stream services, including regulated waste management services, such as medical waste, pharma waste, hazardous waste, and Sharps Management Service featuring our Bio Systems® reusable containers. Additionally, we have the ability to manage the full spectrum of waste streams generated by a facility with our Integrated Waste Stream Solutions service. Many of Stericycle’s services for large- quantity customers deliver fully integrated, turnkey solutions which include program design, clinical staff education, implementation support, onsite service personnel, and the necessary service equipment to support each program. National Accounts: As a result of our extensive geographic coverage, we are capable of servicing national account customers (i.e., customers requiring regulated waste management services at various geographically dispersed locations). Contracts: We have multi-year contracts with the majority of our customers. We negotiate individual contracts with each customer. Although we have several standard forms of contract, terms may vary depending upon the customer’s service requirements and the volume of regulated waste generated, and in some jurisdictions, statutory and regulatory requirements. Substantially all of our contracts with small-quantity customers contain automatic renewal provisions. Competition The industries and markets in which we operate are highly competitive, and barriers to entry into the regulated waste collection and disposal business, the pharmaceutical returns business, and the communication solutions business are very low. Our competitors consist of many different types of service providers, including a large number of national, regional and local companies. In the regulated waste industry, another major source of competition is the on-site treatment of regulated waste by some large-quantity generators, particularly hospitals. Similarly, customers could handle recalls or communication solutions internally. In addition, in the regulated waste industry we face potential competition from businesses that are attempting to commercialize alternate treatment technologies or products designed to reduce or eliminate the generation of regulated waste, such as reusable or degradable medical products. Governmental Regulation The regulated waste industry is subject to extensive regulations. In many countries there are multiple regulatory agencies at the local and national level that affect our services. This statutory and regulatory framework imposes a variety of compliance requirements, including requirements to obtain and maintain government permits. We maintain numerous governmental permits, registrations, and licenses to conduct our business in the jurisdictions in which we operate. Our permits vary by jurisdiction based upon our activities within that jurisdiction and on the applicable laws and regulations of that jurisdiction. These permits grant us the authority, among other things: • • to construct and operate collection, transfer and processing facilities; to transport regulated waste within and between relevant jurisdictions; and 6 • to handle particular regulated substances. Our permits must be periodically renewed and are subject to modification or revocation by the issuing authority. We are also subject to regulations that govern the definition, generation, segregation, handling, packaging, transportation, treatment, storage and disposal of regulated waste. In addition, we are subject to extensive regulations to ensure public and employee health and safety. U.S. Federal and Foreign Regulation: We are subject to substantial and dynamic regulations enacted and enforced by the U.S. government and by the governments of the foreign jurisdictions in which we conduct regulated waste operations. The specific statutory and regulatory requirements we must comply with vary from jurisdiction to jurisdiction. The laws governing our domestic and international operations generally consist of statutes, legislation and regulations concerning environmental protection, employee health and welfare, transportation, the use of the mail, and proper handling and management of regulated waste streams and controlled substances. Environmental Protection: Our business is subject to extensive and evolving environmental regulations in all of the geographies in which we operate. Generally, the environmental laws we are subject to regulate the handling, transporting, and disposing of hazardous and non-hazardous waste, the release or threatened release of hazardous substances into the environment, the discharge of pollutants into streams, rivers, groundwater and other surface waters, and the emission of pollutants into the air. The principal environmental laws that govern our operations in the U.S. are state environmental regulatory agencies as they provide the specific legislative and or regulatory frameworks which require the management and treatment of regulated medical waste. Additionally, the Resource Conservation and Recovery Act of 1976 (“RCRA”), the Comprehensive Environmental Response, Compensation and Liability Act of 1980 (“CERCLA”), and the Clean Air Act of 1970 are the federal regulations that affect management of certain aspects of regulated medical waste and all RCRA hazardous wastes. Though regulated medical waste is currently considered non- hazardous solid waste under RCRA, some substances we collect from some of our customers, including pharmaceuticals, retail products, photographic fixer developer solutions, lead foils and dental amalgam, are considered hazardous waste. CERCLA and state laws similar to it may impose strict, joint and several liabilities on the current and former owners and operators of facilities from which release of hazardous substances has occurred and on the generators and transporters of the hazardous substances that come to be located at these facilities. The eight incinerators at six facilities we currently operate in the U.S. must comply with the emissions standards imposed by the applicable states pursuant to regulations promulgated under the Clean Air Act. Examples of environmental laws applicable to our international operations include the Waste Framework Directive, Environmental Liabilities Directive, IPPC (Integrated Pollution Prevention and Control) Directive, and Waste Incineration Directive in the European Union (“EU”), the Waste Management Act in Ireland, Ley 154 (Residuos Patogenicos) in Argentina, Lei 12.305/2010 (Lei Ordinária) Institui A Política Nacional De Resíduos Sólidos in Brazil, and the Canadian Environmental Protection Act and related regulations in Canada. Employee Health and Welfare: We are also subject to numerous regulations promulgated to protect and promote worker health and welfare through the implementation and enforcement of standards designed to prevent illness, injury and death in the workplace. The primary law relating to employee health and welfare applicable to our business in the U.S. is the Occupational Safety and Health Act of 1970, which establishes specific employer responsibilities including engineering controls, administrative controls, training, policies and programs complying with the regulations and ultimately recordkeeping and reporting, all in an effort to ensure a safe workplace. Various OSHA standards apply to almost all aspects of our operations and govern such matters as exposure to bloodborne pathogens, hazard communication, personal protective equipment, etc. 7 Employee health and welfare laws governing our business in foreign jurisdictions include examples such as the Workplace Health and Safety Directive and the Directive concerning ionizing radiation in the EU, and various provisions of the Canada Labour Code and related regulations in Canada. Transportation: Various laws regulating the transportation of waste and other potentially dangerous materials also apply to the services we provide. In the U.S., the Department of Transportation (“DOT”) has promulgated regulations which deal with two different aspects of transportation: hazardous materials transport and safety in transportation. The Pipeline Hazardous Materials Safety Administration (“PHMSA”) requires specific packaging and labeling of regulated hazardous materials and wastes to ensure public safety. For regulated medical waste PHMSA incorporates the OSHA bloodborne pathogens standard and requires containers that meet certain specifications including but not limited to: proper markings (biohazard symbol, UN code, etc.), sufficient strength and rigidity, leakproofness and puncture resistance. Other hazardous materials such as expired pharmaceuticals, waste chemicals, damaged retail products which are hazardous wastes are also subject to DOT PHMSA regulations. We identify pharmaceutical products by their National Drug Code number and classify them by according to the EPA classification criteria and identify the proper handling, transportation and disposal requirements. Federal Motor Carrier Safety Administration (“FMCSA”) regulates safety of drivers and vehicles which requires us to ensure driver and vehicle fitness through training, medical surveillance and inspection. These requirements are closely monitored internally and due to our fleet size we are regularly subject to road side inspections. These inspections have an accumulative effect on our compliance history and require that we maintain in good standing so not to risk permits. Examples of transportation laws we must comply with internationally include the Directive on the Inland Transportation of Dangerous Goods in the EU and the Transport of Dangerous Goods Act and related regulations in Canada. Use of the Mail: United States Postal Service (“USPS”) has their own set of specific regulations under the Domestic Mail Manual which govern the use of the postal system for mailing of hazardous materials (of which regulated medical waste is a part). More specifically, our sharps and medical waste mailback management offering, require us to obtain and maintain authorization permits from the USPS. We have obtained permits from the USPS to conduct our “mail-back” program, to provide a convenient service for customers who need such a service with approved containers for “sharps” (needles, knives, broken glass and the like) or other regulated medical wastes directly to our treatment facilities. Controlled Substances: In the U.S., our regulated recall and returns management services business is subject to laws and regulations under the Drug Enforcement Administration (“DEA”) regulating the closed loop management of controlled substances. Our returns service for expired and recalled pharmaceuticals accepts controlled substances as part of their service offering and is therefore subject to DEA regulations. These regulations require facilities to obtain a registration from the DEA and meet certain criteria in order to be able to collect, process and dispose of controlled substances. DEA has very strict requirements for management of employees, the type of security within facilities, recordkeeping and reporting of all controlled substances managed at the facility. Much like permitting, the registration must be updated regularly and subjects us to inspection and enforcement by DEA agents. U.S. and Foreign Local Regulation: We conduct business in all 50 states and Puerto Rico. Because the federal EPA did not promulgate regulations for regulated medical waste at a national level, each state has its own regulations related to the handling, treatment and storage of regulated waste. Many states have followed similar requirements to the Medical Waste Tracking Act of 1988 or have placed medical waste regulations under solid waste regulations. In each state where we operate a processing facility or a transfer station, we are required to comply with varying state and local laws and regulations which may also require a specific operating plan. In addition, many local governments have ordinances and regulations, such as zoning or wastewater regulations that affect our operations. Similarly, our international operations are subject 8 to regulations enacted and enforced at the provincial, municipal, and local levels of government in addition to the national regulations with which we must comply. Patents and Proprietary Rights We hold United States patents relating to the ETD treatment process and other aspects of processing regulated waste. We have filed or have been assigned patent applications in several foreign countries. The last of our current United States patents relating to our ETD treatment process expires in January 2019. We own federal registrations for a number of trademarks/servicemarks including Stericycle®, Steri- Safe®, Steri-Fuel®, Steri-Plastic®, Steri-Tub®, Direct Return®, Stericycle ExpertRECALL®, Sustainable Solutions®, and a service mark consisting of a nine-circle design used in our company logo. Potential Liability and Insurance The regulated waste industry involves potentially significant risks of statutory, contractual, tort and common law liability claims. Potential liability claims could involve, for example: • cleanup costs; • personal injury; • damage to the environment; • employee matters; • property damage; or • alleged negligence or professional errors or omissions in the planning or performance of work. We could also be subject to fines or penalties in connection with violations of regulatory requirements. We carry $55 million of liability insurance (including umbrella coverage), and under a separate policy, $10 million of aggregate pollution and legal liability insurance ($10 million per incident). We consider this insurance sufficient to meet regulatory and customer requirements and to protect our employees, assets and operations. Employees As of December 31, 2013, we had 14,092 full-time and 832 part-time employees, of which 8,376 were employed in the United States and 6,548 internationally. A total of 15 collective bargaining agreements with local unions of the International Brotherhood of Teamsters cover approximately 424 of our U.S. drivers, transportation helpers and plant workers. These agreements expire at various dates through June 2016. We also have approximately 1,765 employees in Latin America, 110 employees in Canada, and 65 employees in Europe under collective bargaining agreements. We consider our employee relations to be satisfactory. Executive Officers of the Registrant The following table contains certain information regarding our five current executive officers: Name Mark C. Miller Charles A. Alutto Richard T. Kogler Frank J.M. ten Brink Michael J. Collins Position Executive Chairman President and Chief Executive Officer Executive Vice President and Chief Operating Officer Executive Vice President and Chief Financial Officer Executive Vice President and President, Recall and Returns Management Services Age 58 48 54 57 57 Mark C. Miller has served as our Executive Chairman since January 2013 and director as of May 1992. He became our Chief Executive Officer in May 1992 and Chairman of the Board of Directors in August 9 2008. From May 1989 until joining us, Mr. Miller served as vice president for the Pacific, Asia and Africa in the international division of Abbott Laboratories, a diversified health care company, which he joined in 1976 and where he held a number of management and marketing positions. Mr. Miller serves as a director of Accelerate Diagnostics, Inc., a developer of automated diagnostics systems, and formerly served as a director of Ventana Medical Systems, Inc., a developer and supplier of automated diagnostic systems. He received a B.S. degree in computer science from Purdue University, where he graduated Phi Beta Kappa. Mr. Miller was selected by Morningstar, Inc. as its “2009 CEO of the Year.”. Charlie Alutto has served as President and Chief Executive Officer since January 2013 and as a Director since November 2012. He joined us in May 1997 following our acquisition of the company where he was then employed. He became an executive officer in February 2011 and served as President, Stericycle USA. He previously held various management positions with us, including vice president and managing director of SRCL Europe and corporate vice president of our large quantity generator business unit. Mr. Alutto received a B.S. degree in finance from Providence College and a M.B.A. degree in finance from St. John’s University. Richard T. Kogler has served as Executive Vice President, Chief Operating Officer since January 1999. From 1995 until he joined the Company, Mr. Kogler served as Chief Operating Officer for American Disposal. Prior to his position at American Disposal, he spent 11 years with Waste Management where he held a number of management positions prior to being promoted to Vice President of Operations. Mr. Kogler received a B.A. degree in Chemistry from St. Louis University. Frank J.M. ten Brink has served as Executive Vice President, Chief Financial Officer and Chief Administrative Officer since joining the Company in June 1997. He has over 17 years of finance experience in high growth environments, mergers and acquisitions. Prior to joining Stericycle, he was Senior Vice President and Chief Financial Officer with Telular Corporation. Between 1991 and 1995, he was Vice President and Chief Financial Officer of Hexacomb Corporation. He serves as a director of Accelerate Diagnostics, Inc., a developer of automated diagnostics systems. Mr. ten Brink studied International Business at the Netherlands School of Business and received an M.B.A. degree in Finance from the University of Oregon. Michael J. Collins has served as President, Recall and Returns Management Services since June 2006. He was most recently Vice President, Medical Products Group of Abbott Laboratories. He joined Abbott in 1982 as a sales representative and later served in various management positions, including Divisional Vice President, U.S. Sales; Divisional Vice President, U.S. Marketing, Divisional Vice President and General Manager, MediSense and Corporate Vice President Abbott Diagnostics Divisions. Mr. Collins was a commissioned officer for the U.S. Marine Corps. He earned a bachelor’s degree from the University of New Haven and a master’s degree in business administration from National University, San Diego. Website Access We maintain an Internet website, www.stericycle.com, providing a variety of information about us and the services we provide. Our annual reports on Form 10-K, quarterly reports on Form 10-Q and current reports on Form 8-K that we file with the Securities and Exchange Commission are available, as soon as practicable after filing, at the Investors page on our website, or by a direct link to our filings on the SEC’s free website, www.sec.gov. 10 Item 1A. Risk Factors We are subject to extensive governmental regulation, which is frequently difficult, expensive and time- consuming to comply with. The regulated waste management industry is subject to extensive federal, state and local laws and regulations relating to the collection, transportation, packaging, labeling, handling, documentation, reporting, treatment and disposal of regulated waste. Our business requires us to obtain many permits, authorizations, approvals, certificates, and other types of governmental permission from every jurisdiction in which we operate. We believe that we currently comply in all material respects with all applicable permitting requirements. State and local regulations change often, and new regulations are frequently adopted. Changes in the regulations could require us to obtain new permits or to change the way in which we operate under existing permits. We might be unable to obtain the new permits that we require, and the cost of compliance with new or changed regulations could be significant. Many of the permits that we require, especially those to build and operate processing plants and transfer facilities, are difficult and time-consuming to obtain. They may also contain conditions or restrictions that limit our ability to operate efficiently, and they may not be issued as quickly as we need them (or at all). If we cannot obtain the permits that we need when we need them, or if they contain unfavorable conditions, it could substantially impair our operations and reduce our revenues and/or profitability. The level of governmental enforcement of environmental regulations has an uncertain effect on our business and could reduce the demand for our services. We believe that strict enforcement of laws and regulations relating to regulated waste collection and treatment by governmental authorities has been good for our business. These laws and regulations increase the demand for our services. A relaxation of standards or other changes in governmental regulation of regulated waste could increase the number of competitors we face or reduce the need for our services. If we are unable to acquire regulated waste and other businesses, our revenue and profit growth may be slowed. Historically, our growth strategy has been based in part on our ability to acquire regulated waste and other businesses. We do not know whether in the future we will be able to: • • • • identify suitable businesses to buy; complete the purchase of those businesses on terms acceptable to us; improve the operations of the businesses that we do buy and successfully integrate their operations into our own; or avoid or overcome any concerns expressed by regulators. We compete with other potential buyers for the acquisition of regulated waste companies and other businesses. This competition may result in fewer opportunities to purchase companies that are for sale. It may also result in higher purchase prices for the businesses that we want to purchase. We also do not know whether our growth strategy will continue to be effective. Our business is significantly larger than before, and new acquisitions may not have the incremental benefits that we have obtained in the past. The implementation of our acquisition strategy could be affected in certain instances by the concerns of federal and state regulators, which could result in our not being able to realize the full synergies or profitability of particular acquisitions. We may become subject to inquiries and investigations by federal or state antitrust regulators from time to time in the course of completing acquisitions of other regulated waste businesses. In order to obtain regulatory clearance for a particular acquisition, we could be required to modify certain operating practices 11 of the acquired business or to divest ourselves of one or more assets of the acquired business. Changes in the terms of our acquisitions required by regulators or agreed to by us in order to settle regulatory investigations could impede our acquisition strategy or reduce the anticipated synergies or profitability of our acquisitions. The likelihood and outcome of inquiries and investigations from federal or state regulators in the course of completing acquisitions cannot be predicted. Aggressive pricing by existing competitors and the entrance of new competitors could drive down our profits and slow our growth. The regulated waste industry is very competitive because of low barriers to entry, among other reasons. This competition has required us in the past to reduce our prices, especially to large account customers, and may require us to reduce our prices in the future. Substantial price reductions could significantly reduce our earnings. We face direct competition from a large number of small, local competitors. Because it requires very little money or technical know-how to compete with us in the collection and transportation of regulated waste, there are many regional and local companies in the industry. We face competition from these businesses, and competition from them is likely to exist in the new locations to which we may expand in the future. In addition, large national companies with substantial resources may decide to enter the regulated waste industry. For example, in the United States, Waste Management, Inc., a major solid waste company is offering regulated waste management services to hospitals and other large and small quantity generators of regulated waste. Our competitors could take actions that would hurt our growth strategy, including the support of regulations that could delay or prevent us from obtaining or keeping permits. They might also give financial support to citizens’ groups that oppose our plans to locate a processing or transfer facility at a particular location. The loss of our senior executives could affect our ability to manage our business profitably. We depend on a small number of senior executives. Our future success will depend upon, among other things, our ability to keep these executives and to hire other highly qualified employees at all levels. We compete with other potential employers for employees, and we may not be successful in hiring and keeping the executives and other employees that we need. We do not have written employment agreements with any of our executive officers, and officers and other key employees could leave us with little or no prior notice, either individually or as part of a group. Our loss of, or inability to hire key employees, could impair our ability to manage our business and direct its growth. Restrictions in our senior unsecured credit facility may limit our ability to pay dividends, incur additional debt, make acquisitions and make other investments. Our senior unsecured credit facility and the note purchase agreements for our private placement notes contain covenants that restrict our ability to make distributions to stockholders or other payments unless we satisfy certain financial tests and comply with various financial ratios. They also contain covenants that limit our ability to incur additional indebtedness, acquire other businesses and make capital expenditures, and imposes various other restrictions. These covenants could affect our ability to operate our business and may limit our ability to take advantage of potential business opportunities as they arise. Our expansion into foreign countries exposes us to unfamiliar regulations and may expose us to new obstacles to growth. We plan to continue to grow both domestically and internationally. We have established operations in the United States, Argentina, Brazil, Canada, Chile, Ireland, Japan, Mexico, Portugal, Romania, Spain, and the United Kingdom. Foreign operations carry special risks. Although our business in foreign countries has 12 not yet been materially affected, our business in the countries in which we currently operate and those in which we may operate in the future could be limited or disrupted by: exchange rate fluctuations; import and export license requirements; • • government controls; • • political or economic instability; • • • our unfamiliarity with local laws, regulations, practices and customs; • trade restrictions; changes in tariffs and taxes; restrictions on repatriating foreign profits back to the United States or movement of funds to other countries; and • difficulties in staffing and managing international operations. Foreign governments and agencies often establish permit and regulatory standards different from those in the United States. If we cannot obtain foreign regulatory approvals, or if we cannot obtain them when or on terms we expect, our growth and profitability from international operations could be limited. Fluctuations in currency exchange could have similar effects. Our earnings could decline if we write-off intangible assets, such as goodwill. As a result of our various acquisitions, our balance sheet at December 31, 2013 contains goodwill of $2.2 billion and other intangible assets, net of accumulated amortization of $720.0 million (including indefinite lived intangibles of $121.9 million). In accordance with Accounting Standards Codification Topic 350 “Intangibles - Goodwill and Other”, we evaluate on an ongoing basis whether facts and circumstances indicate any impairment of the value of indefinite-lived intangible assets such as goodwill. As circumstances after an acquisition can change, we may not realize the value of these intangible assets. If we were to determine that a significant impairment has occurred, we would be required to incur non-cash charges for the impaired portion of goodwill and other unamortized intangible assets, which could have a material adverse effect on our results of operations in the period in which the impairment charge occurs. The handling and treatment of regulated waste carries with it the risk of personal injury to employees and others. Our business requires us to handle materials that may be infectious or hazardous to life and property in other ways. While we try to handle such materials with care and in accordance with accepted and safe methods, the possibility of accidents, leaks, spills, and acts of God always exists. Examples of possible exposure to such materials include: truck accidents; • • damaged or leaking containers; • • improper storage of regulated waste by customers; improper placement by customers of materials into the waste stream that we are not authorized or able to process, such as certain body parts and tissues; or • malfunctioning treatment plant equipment. Human beings, animals or property could be injured, sickened or damaged by exposure to regulated waste. This in turn could result in lawsuits in which we are found liable for such injuries, and substantial damages could be awarded against us. While we carry liability insurance intended to cover these contingencies, particular instances may occur that are not insured against or that are inadequately insured against. An uninsured or underinsured loss could be substantial and could impair our profitability and reduce our liquidity. 13 The handling of regulated waste exposes us to the risk of environmental liabilities, which may not be covered by insurance. As a company engaged in regulated waste management, we face risks of liability for environmental contamination. The federal Comprehensive Environmental Response, Compensation and Liability Act of 1980 ("CERCLA") and similar state laws impose strict liability on current or former owners and operators of facilities that release hazardous substances into the environment as well as on the businesses that generate those substances and the businesses that transport them to the facilities. Responsible parties may be liable for substantial investigation and clean-up costs even if they operated their businesses properly and complied with applicable federal and state laws and regulations. Liability under CERCLA may be joint and several, which means that if we were found to be a business with responsibility for a particular CERCLA site, we could be required to pay the entire cost of the investigation and clean-up even though we were not the party responsible for the release of the hazardous substance and even though other companies might also be liable. Our pollution liability insurance excludes liabilities under CERCLA. Thus, if we were to incur liability under CERCLA and if we could not identify other parties responsible under the law whom we are able to compel to contribute to our expenses, the cost to us could be substantial and could impair our profitability and reduce our liquidity. Our customer service agreements make clear that the customer is responsible for making sure that only appropriate materials are disposed of. If there were a claim against us that a customer might be legally liable for, we might not be successful in recovering our damages from the customer. Item 1B. Unresolved Staff Comments None. Item 2. Properties We lease office space for our corporate offices in Lake Forest, Illinois. Domestically, we own or lease 61 processing facilities, the majority of which use autoclave waste processing technology. All of our processing facilities also serve as collection sites. We own or lease 97 additional transfer sites, 10 additional sales/administrative sites, and 52 other service facilities. Internationally, we own or lease 105 processing facilities, the majority of which use autoclave waste processing technology. We also own or lease 58 additional transfer sites, 34 additional sales/administrative sites, 18 other service facilities, and we lease two landfills. We believe that these processing and other facilities are adequate for our present and anticipated future needs. Item 3. Legal Proceedings See Note 17 - Legal Proceedings, in the Notes to the Consolidated Financial Statements (Item 8 of Part II). Item 4. Mine Safety Disclosures Not Applicable. 14 PART II Item 5. Market Price for the Registrant’s Common Equity, Related Stockholder Matters, and Issuer Purchases of Equity Securities As of February 14, 2014, we had 113 stockholders of record. The Company’s stock trades on the NASDAQ Global Select Market under the ticker symbol SRCL. The following table provides the high and low sales prices of our Common Stock for each calendar quarter during our two most recent fiscal years: Quarter First quarter 2013 Second quarter 2013 Third quarter 2013 Fourth quarter 2013 First quarter 2012 Second quarter 2012 Third quarter 2012 Fourth quarter 2012 $ $ High Low $ $ 106.18 113.01 118.72 120.97 89.27 91.67 94.52 95.76 93.91 104.13 110.87 113.69 76.72 81.37 89.06 89.06 We did not pay any cash dividends during 2013 and have never paid any dividends on our common stock. We currently expect that we will retain future earnings for use in the operation and expansion of our business and do not anticipate paying any cash dividends in the foreseeable future. See Item 7 of Part II, “Management’s Discussion and Analysis of Financial Condition and Results of Operations”. Under resolutions that our Board of Directors adopted, we have been authorized to purchase a cumulative total of 20,537,398 shares of our common stock on the open market. As of December 31, 2013, we had purchased a cumulative total of 18,209,920 shares. The following table provides information about our purchases of shares of our common stock during the year ended December 31, 2013: Period January 1 – January 31, 2013 February 1 – February 28, 2013 March 1 – March 31, 2013 April 1 – April 30, 2013 May 1 – May 31, 2013 June 1 – June 30, 2013 July 1 – July 31, 2013 August 1 – August 31, 2013 September 1 – September 30, 2013 October 1 – October 31, 2013 November 1 – November 30, 2013 December 1 – December 31, 2013 Total Issuer Purchases of Equity Securities Total Number of Shares (or Units) Purchased Average Price Paid per Share (or Unit) Number of Shares or Units) Purchased as Part of Publicly Announced Plans or Programs Maximum Number (or Approximate Dollar Value) of Shares (or Units) that May Yet Be Purchased Under the Plans or Programs — 95.70 — 107.53 109.55 109.44 115.97 114.83 112.86 116.39 115.47 114.85 112.05 — $ 74,820 — 84,130 307,038 149,222 166,247 161,517 93,296 220,000 80,832 123,897 1,460,999 $ 15 — 74,820 — 84,130 307,038 149,222 166,247 161,517 93,296 220,000 80,832 123,897 1,460,999 3,788,477 3,713,657 3,713,657 3,629,527 3,322,489 3,173,267 3,007,020 2,845,503 2,752,207 2,532,207 2,451,375 2,327,478 2,327,478 Equity Compensation Plans The following table summarizes information as of December 31, 2013 relating to our equity compensation plans pursuant to which stock option grants, restricted stock awards or other rights to acquire shares of our common stock may be made or issued: Equity Compensation Plan Information Number of Securities to be Issued Upon Exercise of Outstanding Options (a) Weighted- Average Exercise Price of Outstanding Options (b) Number of Securities Remaining Available for Future Issuance Under Equity Compensation Plans (Excluding Securities Reflected in Column (a)) (c) 5,563,029 135,117 $ $ 71.44 30.24 2,678,318 — Plan Category Equity compensation plans approved by our security holders (1) Equity compensation plans not approved by our security holders (2) (1) These plans consist of our 2011 Incentive Compensation Plan, 2008 Incentive Stock Plan, 2005 Incentive Stock Plan, 1997 Stock Option Plan, 1996 Directors Stock Option Plan, and the Employee Stock Purchase Plan. (2) The only plan in this category is our 2000 Nonstatutory Stock Option Plan. In 2000, our Board of Directors approved the 2000 Nonstatutory Stock Option Plan (the “2000 Plan”), which authorized the granting of nonstatutory stock options for 7,000,000 shares of our common stock to employees (but not to officers or directors). See Note 6 - Stock Based Compensation, in the Notes to the Consolidated Financial Statements (Item 8 of Part II) for a description of this plan. 16 Performance Graph The following graph compares the cumulative total return (i.e., share price appreciation plus dividends) on our common stock over the five-year period ending December 31, 2013 with the cumulative total return for the same period on the NASDAQ National Market Composite Index, the S&P 500 Index, the Russell 3000 Index, and the Dow Jones US Waste & Disposal index. The graph assumes that $100 was invested on December 31, 2008 in our common stock and in the shares represented by each of the four indices, and that all dividends were reinvested. The stock price performance of our common stock reflected in the following graph is not necessarily indicative of future performance. 17 Item 6. Selected Financial Data In thousands, except per share data Statement of Income Data Revenues Income from operations Net income attributable to Stericycle, Inc. Earnings per share—Diluted Depreciation and amortization Statements of Cash Flow Data Net cash flow provided by/(used for): 2013 (1) Years Ended December 31, 2011 2010 2012 2009 $ 2,142,807 535,619 (2) (2) $ 311,372 3.56 88,408 $ 1,913,149 468,836 267,996 3.08 76,283 $ $ 1,676,048 424,311 234,751 2.69 66,046 $ $ 1,439,388 370,683 207,879 2.39 53,885 $ 1,177,736 315,189 175,691 2.03 39,990 Operating activities Investing activities Financing activities $ $ 403,467 (234,972) (136,019) 387,448 (288,928) (91,526) $ $ 306,104 (504,197) 137,872 $ 325,670 (245,482) (13,565) 277,246 (350,189) 81,772 (1) Balance Sheet Data Cash, cash equivalents and short-term investments Total assets Long-term debt, net of current portion Stericycle, Inc. equity $ 62,404 3,882,797 1,280,663 $ 1,750,461 $ 31,827 3,546,738 1,268,303 $ 1,541,793 $ 22,927 3,177,090 1,284,113 $ 1,198,166 $ 95,524 2,639,023 1,014,222 $ 1,048,425 $ $ 16,898 2,182,803 910,825 845,695 (1) See Note 3 - Acquisitions and Divestitures, in the Notes to the Consolidated Financial Statements (Item 8 of Part II) for information concerning our acquisitions during the three years ended December 31, 2013, 2012 and 2011. • • (2) See Note 8 - Earnings per Common Share, in the Notes to the Consolidated Financial Statements (Item 8 of Part II) for information concerning the computation of earnings per diluted common share. In 2013, net income includes the following after-tax effects: $10.2 million of expenses related to acquisitions, $4.3 million of expenses related to the integration of our acquisitions, $1.8 million of restructuring and plant closure costs, $1.4 million of expense related to litigation settlement expense, $1.0 million of expense related to the write-down of intangible assets, and a $2.3 million gain related to the change in fair value of contingent consideration. The net effect of these adjustments negatively impacted diluted earnings per share (“EPS”) by $0.19. In 2012, net income includes the following after-tax effects: $7.8 million of expenses related to acquisitions, $3.1 million of expenses related to the integration of our acquisitions, $3.3 million of restructuring and plant closure costs, $3.7 million related to litigation settlement expense, $3.7 million loss related to the U.K. divestiture, and $0.8 million loss related to the change in fair value of contingent consideration. The net effect of these adjustments negatively impacted diluted EPS by $0.26. In 2011, net income includes the following after-tax effects: $15.6 million of expenses related to acquisitions, $3.2 million of restructuring and plant closure costs, $0.7 million related to litigation settlement expense, $0.8 million related to accelerated interest expense due to early term loan repayment, $1.3 million benefit due to a net release of prior years’ tax reserves, and $4.7 million gain related to the change in fair value of contingent consideration. The net effect of these adjustments negatively impacted diluted EPS by $0.16. In 2010, net income includes the following after-tax effects: $8.9 million of expenses related to acquisitions, $5.2 million of restructuring and plant closure costs, litigation settlement expense of $0.5 million, $1.8 million gain in sale of assets related to the MedServe divestiture, and $1.2 million benefit due to a release of prior years’ tax reserve. The net effect of these adjustments negatively impacted diluted EPS by $0.13. • • 18 • In 2009, net income includes the following after-tax effects: $6.8 million of acquisition expenses, $1.0 million of restructuring costs, and $1.8 million benefit due to a release of prior years’ tax reserve. The net effect of these adjustments negatively impacted diluted EPS by $0.06. Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations The following discussion of our financial condition and results of operations should be read in conjunction with our Consolidated Financial Statements and related notes in Item 8 of this Report. Introduction We are in the business of providing regulated and compliance solutions to healthcare and commercial businesses. This includes the collection and processing of specialized waste for disposal, and a variety of training, consulting, recall/return, communication, and compliance services. We operate in the United States, Argentina, Brazil, Canada, Chile, Ireland, Japan, Mexico, Portugal, Romania, Spain, and the United Kingdom. The regulated solutions we provide include: medical waste disposal, our Steri-Safe® medical waste and compliance program, our Clinical Services program, our Sharps Management Service featuring Bio Systems® reusable sharps containers, pharmaceutical waste disposal, hazardous waste disposal, and medical safety products. Our compliance solutions are training, consulting, inbound/outbound communications, data reporting and other regulatory compliance services. In addition to our regulated and compliance solutions, we offer regulated recall and returns management solutions which encompass a number of services for a variety of businesses, but consist primarily of managing the recall, withdrawal, or return of expired or recalled products and pharmaceuticals. We operate integrated national regulated waste management networks both domestically and internationally. Our worldwide networks include a total of 166 processing facilities, 155 transfer sites, and 70 other services facilities. Our regulated waste processing technologies include autoclaving, our proprietary ETD, chemical treatment, and incineration. We serve approximately 566,000 customers worldwide, of which approximately 20,000 are large-quantity generators, and approximately 546,000 are small-quantity generators. Critical Accounting Policies and Estimates Our discussion and analysis of our financial condition and results of operations are based upon our consolidated financial statements, which have been prepared in accordance with accounting principles generally accepted in the United States. The preparation of these financial statements requires that we make estimates and judgments that affect the reported amounts of assets, liabilities, revenues and expenses, and the related disclosure of contingent assets and liabilities. We believe that of our significant accounting policies (see Note 2 - Summary of Significant Accounting Policies, in the Notes to the Consolidated Financial Statements, Item 8 of Part II), the following ones may involve a higher degree of judgment on our part and greater complexity of reporting: Revenue Recognition: Revenues for our regulated waste management services, other than our Steri- Safe service, are recognized at the time of waste collection. Our Steri-Safe revenues are recognized evenly over the contractual service period. Payments received in advance are deferred and recognized as services are provided. Revenues from regulated recall and returns management services and communication solutions are recorded at the time services are performed. Revenues from product sales are recognized at the time the goods are shipped to the customer. Charges related to international value added tax (“VAT”) and other similar pass through taxes are not included as revenue. Acquisition Accounting: Acquisition accounting requires us to recognize assets and liabilities at their fair value. The process of determining fair value requires time to complete therefore we will make some 19 estimates at the time of acquisition. These estimates are primarily for amortizable intangibles, and if appropriate, an associated deferred tax liability. These estimates are based on historical experience and allows us to recognize amortization expense until the final valuation is complete. Goodwill and Other Identifiable Intangible Assets: Goodwill associated with the excess purchase price over the fair value of assets acquired is not amortized. We have determined that our permits have indefinite lives, and accordingly are not amortized (see Note 11 - Goodwill and Other Intangible Assets, in the Notes to the Consolidated Financial Statements, Item 8 of Part II for additional information). Our balance sheet at December 31, 2013, contains goodwill of $2.2 billion. In accordance with applicable accounting standards, we evaluate on at least an annual basis, using the fair value of reporting units, whether goodwill is impaired. If we were to determine that a significant impairment has occurred, we would be required to incur non-cash charges of the impaired portion of goodwill that could have a material adverse effect on our results of operations in the period in which the impairment charge occurs. During the quarter ended June 30, 2013, we performed our annual goodwill impairment evaluation for our three reporting units, Domestic Regulated and Compliance Services, Domestic Regulated Recall and Returns Management Services, and International Regulated and Compliance Services. We calculate the fair value of our reporting units using an income method and validate those results using a market approach. Both the income and market approaches indicated no impairment to goodwill to any of our three reporting units. Income Approach: The income approach uses expected future cash flows of each reporting unit and discounts those cash flows to a present value. Expected future cash flows are calculated using management assumptions of organic growth, capital expenditures, and cost efficiencies. Future acquisitions are not included in the expected future cash flows. We use a discount rate based on our Company calculated Weighted Average Cost of Capital which is adjusted for each of our reporting units based on risk size premium and foreign country premium. Significant assumptions used in the income approach include realization of future cash flows and the discount rate used to present value those cash flows. The results of our goodwill impairment test using the income approach indicated the fair value of our reporting units exceeded book value by a substantial amount; in excess of 100%. Market Approach: Our market approach begins by calculating the market capitalization of the Company using the average stock price for the prior 30 days and the outstanding share count at June 30, 2013. We then look at the Company’s Earnings Before Interest, Tax, Depreciation, and Amortization (“EBITDA”), adjusted for stock compensation expense and other items, such as a gain or loss on the sale of divested assets, for the prior twelve months. The calculated market capitalization is divided by the modified EBITDA to arrive at a valuation multiple. The fair value of each reporting unit is then calculated by taking the product of the valuation multiple and the trailing twelve month modified EBITDA of that reporting unit. The fair value was then compared to the reporting units’ book value and determined to be in excess of the book value. We believe that starting with the fair value of the Company as a whole is a reasonable measure as that fair value is then allocated to each reporting unit based on that reporting unit’s individual earnings. A sustained drop in our stock price would have a negative impact to our fair value calculations. A temporary drop in earnings of a reporting unit would have a negative impact to our fair value calculations. The results of our goodwill impairment test using the market approach indicated the fair value of our reporting units exceeded book value by a substantial amount; in excess of 100% of book value. Our permits are tested for impairment annually at December 31, or more frequently, if circumstances indicate that they may be impaired. We use either a discounted income or cost savings model as the current measurement of the fair value of the permits. The fair value is based upon, among other things, certain 20 assumptions about expected future operating performance, internal and external processing costs, and an appropriate discount rate determined by management. Our estimates of discounted income may differ from actual income due to, among other things, inaccuracies in economic estimates. In 2013, we wrote off $2.9 million for the permit intangibles of four facilities due to rationalizing our operations. Under current acquisition accounting, a fair value must be assigned to all acquired assets based on a theoretical “market participant” regardless of our intended use for those assets. This accounting treatment can lead to the recognition of losses if we dispose or close such acquired assets. Other identifiable intangible assets, such as customer relationships, covenants not-to-compete, tradenames, and license agreements, are currently amortized using the straight-line method over their estimated useful lives. We have determined that our customer relationships have between 14-year and 40- year lives based on the specific type of relationship. Although the contracted regulated waste services business is highly competitive, we have been able to maintain high customer retention through excellent customer service. The valuation of our contractual customer relationships was derived using a discounted income approach valuation model. These assets are reviewed for impairment whenever events or changes in circumstances indicate that the carrying amount of an asset may be more than its undiscounted estimated future cash flows. In 2013, we wrote off $0.4 million of customer relationships due to impairment (see Note 11 - Goodwill and Other Intangible Assets, in the Notes to the Consolidated Financial Statements, Item 8 of Part II). Share Repurchases: The purchase price over par value for share repurchases is allocated to retained earnings. Income Taxes: We are subject to income taxes in both the U.S. and numerous foreign jurisdictions. We compute our provision for income taxes using the asset and liability method, under which deferred tax assets and liabilities are recognized for the expected future tax consequences of temporary differences between the financial reporting and tax basis of assets and liabilities and for operating loss and tax credit carry-forwards. Deferred tax assets and liabilities are measured using the currently enacted tax rates that are expected to apply to taxable income for the years in which those tax assets and liabilities are expected to be realized or settled. Significant judgments are required in order to determine the realizability of these deferred tax assets. In assessing the need for a valuation allowance, we evaluate all significant available positive and negative evidence, including historical operating results, estimates of future taxable income and the existence of prudent and feasible tax planning strategies. Changes in the expectations regarding the realization of deferred tax assets could materially impact income tax expense in future periods. Undistributed earnings of foreign subsidiaries are considered permanently reinvested, and therefore no deferred taxes are recorded thereon. To provide for uncertain tax positions, we maintain a reserve for tax benefits assumed that do not meet a threshold of “more likely than not” to be sustained. Management believes the amount provided for uncertain tax positions is adequate. Accounts Receivable: Accounts receivable consists of amounts due to us from our normal business activities and are carried at their estimated collectible amounts. Our accounts receivable balance includes amounts related to VAT and similar international pass-through taxes. Accounts receivable balances are determined to be delinquent when the amount is past due based on the contractual terms with the customer. We maintain an allowance for doubtful accounts to reflect the expected uncollectibility of accounts receivable based on past collection history and specific risks identified among uncollected accounts. Accounts receivable are charged to the allowance for doubtful accounts when we have determined that the receivable will not be collected. No single customer accounts for more than approximately 2% of our accounts receivable. 21 Insurance: Our insurance for workers’ compensation, vehicle liability and physical damage, and employee-related health care benefits is obtained using high deductible insurance policies. A third-party administrator is used to process all such claims. We require all workers’ compensation, vehicle liability and physical damage claims to be reported within 24 hours. As a result, we accrue our workers’ compensation, vehicle and physical damage liability based upon the claim reserves established by the third-party administrator at the end of each reporting period. Our employee health insurance benefit liability is based on our historical claims experience rate. Our earnings would be impacted to the extent that actual claims vary from historical experience. We review our accruals associated with the exposure to these liabilities for adequacy at the end of each reporting period. Litigation: We operate in a highly regulated industry and deal with regulatory inquiries or investigations from time to time that may be instituted for a variety of reasons. We are also involved in a variety of civil litigation from time to time. Settlements from litigation are recorded when known, probable and estimable. Stock Option Plans: We have issued stock options to employees and directors as an integral part of our compensation programs. Stock-based compensation cost is measured at the grant date based on the value of the award and is recognized as expense over the vesting period. Determining the fair value of stock-based awards at the grant date requires considerable judgment, including estimating expected volatility of our stock, expected term of the award, and the risk-free rate. Our stock’s expected volatility and expected term of the awards are based upon historical experience. The risk-free interest rate assumption is based upon the U.S. Treasury yield rates of a comparable period. If factors change and we employ different assumptions, stock- based compensation expense may differ significantly from what we have recorded in the past. New Accounting Pronouncements: For information about recently issued accounting pronouncements see Note 2 - Summary of Significant Accounting Policies, in the Notes to the Consolidated Financial Statements, Item 8 of Part II. Fair Value Considerations: Financial assets and liabilities are classified in their entirety based on the lowest level of input that is significant to the fair value measurement. Our assessment of the significance of a particular input to the fair value measurement requires judgment, and may affect the valuation of assets and liabilities and their placement within the fair value hierarchy levels. The impact of our creditworthiness has been considered in the fair value measurements noted below. In addition, the fair value measurement of a liability must reflect the nonperformance risk of an entity. At December 31, 2013, we had $62.0 million in cash and cash equivalents and $0.4 million of short- term investments that we recorded at fair value using Level 1 inputs and $12.5 million of contingent consideration related to acquisitions that we recorded at fair value using Level 3 inputs. At December 31, 2013, we had no derivative instruments. Year Ended December 31, 2013 Compared to Year Ended December 31, 2012 Highlights for the year ended December 31, 2013 included the following: revenues grew to $2.14 billion, a 12.0% increase over $1.91 billion in 2012; • • gross margins increased to 45.0% in 2013 from 44.8% in 2012; • operating income was $535.6 million, a 14.2% increase from $468.8 million for 2012; • we incurred $20.6 million in pre-tax expenses related to acquisitions, integration expenses related to acquisitions, litigation settlement, restructuring and plant closure costs, impairment of intangible assets, partially offset by the gain on changes in the fair value of contingent consideration; cash flow from operations was $403.5 million. • 22 In analyzing our Company’s performance, it is necessary to understand that our various regulated services share a common infrastructure and customer base. We market our regulated and compliance services by offering various pricing options to meet our customers’ preferences, and customers move between these different billing paradigms. For example, our customers may contract with us for “Medical Waste Disposal” services that are billed based on the weight of waste collected, processed and disposed during a particular period, and in a subsequent period, the same customer could move to our standard service “Steri-Safe OSHA Compliance Program”, which packages the same regulated medical waste services with some training and education services for a contracted subscription fee. Another example is a customer that purchases our “Medical Waste Disposal” and “Sharps Disposal Management” services which provides the customer with the same regulated services under a different pricing and billing arrangement. We do not track the movement of customers between the various types of regulated services we offer. Although we can identify directional trends in our services, because the regulated services are similar in nature and there are inherent inaccuracies in disaggregation, we believe that aggregating these revenues communicates the appropriate metric. We analyze our revenue growth by identifying changes related to organic growth, acquired growth, and changes due to currency exchange fluctuations. The following summarizes the Company’s operations: In thousands, except per share data Years Ended December 31, 2013 2012 Revenues Cost of revenues Depreciation - cost of revenues Litigation settlement and restructuring costs Total cost of revenues Gross profit Selling, general and administrative expenses (exclusive of items shown below) Acquisition expenses Integration expenses Change in fair value of contingent consideration Restructuring costs and plant closure expense Impairment of intangible assets Litigation settlement Loss on sale of business Total SG&A expenses (exclusive of depreciation and amortization shown below) Depreciation Amortization Income from operations Net interest expense Income tax expense Net income Less: net income attributable to noncontrolling interests Net income attributable to Stericycle, Inc. Earnings per share- diluted $ $ $ $ 2,142,807 1,126,050 50,003 2,120 1,178,173 964,634 372,091 10,275 6,521 (2,278) 2,480 1,405 116 — 390,610 11,338 27,067 535,619 54,949 164,662 313,084 1,712 311,372 3.56 % $ 100.0 52.6 2.3 0.1 55.0 45.0 $ 1,913,149 1,011,081 44,631 132 1,055,844 857,305 % 100.0 52.8 2.3 — 55.2 44.8 17.4 0.5 0.3 (0.1) 0.1 0.1 — — 18.2 0.5 1.3 25.0 2.6 7.7 14.6 0.1 14.5 $ $ 327,131 7,920 4,896 752 5,201 — 6,050 4,867 356,817 9,598 22,054 468,836 51,270 147,256 269,941 1,945 267,996 3.08 17.1 0.4 0.3 — 0.3 — 0.3 0.3 18.7 0.5 1.2 24.5 2.7 7.7 14.1 0.1 14.0 Revenues: Our revenues increased $229.7 million, or 12.0%, to $2.14 billion in 2013 from $1.91 billion in 2012. Domestic revenues increased $135.8 million, or 9.9%, to $1.51 billion from $1.37 billion in 2012 as organic revenue growth for domestic small account customers increased by $66.2 million, or approximately 23 8%, driven by an increase of Steri-Safe revenues and regulated waste management for retailers. Organic revenues from domestic large account customers increased by $28.3 million, or approximately 6%, as we increased the total number of accounts and expanded our reusable sharps services, pharmaceutical waste, and regulated waste services for retailers. Organic revenues for recall and returns management services decreased by $18.5 million compared to 2012 due to less large recalls. Organic revenues exclude revenue growth attributed to businesses acquired within the preceding twelve months. Revenues from domestic acquisitions closed within the preceding twelve months contributed approximately $59.8 million to the increase in revenues in 2013. International revenues in 2013 were $636.2 million, compared to $542.3 million in 2012, an increase of $93.9 million, or 17.3%. Organic growth, currency rate fluctuations and acquisitions impact the comparison of 2013 to 2012. Organic growth in the international segment contributed $35.1 million in revenues, or approximately 7%. Organic growth excludes the effect of foreign exchange and acquisitions and divestitures less than one year old. Foreign exchange rates unfavorably impacted international revenues in 2013 by $19.0 million as foreign currencies declined against the U.S. dollar. Revenue from international acquisitions, net of business divestitures, closed within the preceding twelve months contributed approximately $77.8 million to the increase in revenues in 2013. Cost of Revenues: Our 2013 cost of revenues increased $122.3 million, or 11.6%, to $1.18 billion compared to $1.06 billion in 2012. During the year ended December 31, 2013, we recognized $2.1 million in litigation settlement costs. During the year ended December 31, 2012, we recognized $0.1 million of restructuring costs. Our domestic cost of revenues increased $61.0 million, or 8.7%, to $760.6 million in 2013 compared to $699.6 million for 2012 as a result of costs related to a proportional increase in revenues from acquisitions and organic growth. Our international cost of revenues increased $61.3 million, or 17.2%, to $417.6 million in 2013 compared to $356.3 million in 2012 as a result of costs related to a proportional increase in revenues from acquisitions and organic growth. Our gross margin percentage increased to 45.0% during 2013, from 44.8% during 2012. Domestic gross margin percentage increased to 49.5% during 2013 from 49.0% in 2012. International gross margin increased to 34.4% during 2013, compared to 34.3% in 2012. In general, international gross margins are lower than domestic gross margins because the international operations have fewer small account customers, which tend to provide higher gross margins. Historically, the international operations have had most of their revenues from large account customers, such as hospitals. As the international revenues increase, consolidated gross margins receive downward pressure due to this “business mix” shift, which may be offset by additional international small account market penetration, integration savings, and domestic business expansion. Selling, General and Administrative, Depreciation and Amortization Expenses: Excluding the effect of acquisition and integration expenses, and other items (collectively the “Acquisition-related Items”), depreciation, and amortization expenses, our selling, general and administrative (“SG&A”) expenses increased $45.0 million, or 13.7%, to $372.1 million in 2013, from $327.1 million in 2012 primarily as investment spending supported the increase in revenues and acquired SG&A expenses. As a percentage of revenues, these costs increased to 17.4% in 2013, from 17.1% in 2012 primarily due to an increase in compensation expense. Domestically, SG&A expenses, excluding Acquisition-related Items, depreciation, and amortization expenses, increased $27.2 million or 11.5%, to $264.6 million in 2013, from $237.4 million in 2012. As a 24 percentage of revenues, SG&A was at 17.6% in 2013 compare to 17.3% in 2012. As a percentage of revenues, amortization expense of acquired intangible assets increased by 0.1% in 2013. Internationally, SG&A expenses, excluding Acquisition-related Items, depreciation, and amortization expenses, increased $17.8 million, or 19.8%, in 2013 to $107.5 million from $89.7 million in 2012. As percentage of revenues, SG&A was at 16.9% in 2013 compare to 16.5% in 2012. As a percentage of revenues, amortization expense of acquired intangible assets increased by 0.2% in 2013. During the year ended December 31, 2013, we recognized $10.3 million in acquisition expenses, $6.5 million expenses related to the integration of our acquisitions, $2.5 million of restructuring and plant closure costs, $1.4 million impairment of intangible assets, $0.1 million in litigation settlement costs, partially offset by $2.3 million favorable change in fair value of contingent consideration. These Acquisition-related Items, including $2.1 million litigation settlement costs described in the Cost of Revenues section above, resulted in $20.6 million of expense on a pre-tax basis during 2013. During the year ended December 31, 2012, we recognized $7.9 million in acquisition expenses, $4.9 million expense related to the integration of our acquisitions, $6.1 million in litigation settlement costs, $5.2 million of restructuring and plant closure costs, $4.9 million loss related to a divestiture in the United Kingdom, and $0.8 million unfavorable change in fair value of contingent consideration. These Acquisition-related Items, including $0.1 million of restructuring costs described in Cost of Revenue section above, resulted in $29.8 million of expense on a pre-tax basis during 2012. Income from Operations: Income from operations increased by $66.8 million, or 14.2%, to $535.6 million in 2013 from $468.8 million in 2012. Comparison of income from operations between 2013 and 2012 is affected by Acquisition-related Items described above in the Cost of Revenues and SG&A sections. Domestically, our income from operations increased $48.3 million, or 12.0%, to $448.8 million in 2013 from $400.5 million in 2012. Internationally, our income from operations increased $18.5 million, or 27.1%, to $86.8 million in 2013 from $68.3 million in 2012. Expenses for Acquisition-related items decreased by $9.2 million in 2013 when compared to 2012. Net Interest Expense: Net interest expense increased to $54.9 million during 2013 from $51.3 million during 2012 due to higher average borrowing costs in the U.S. caused by the full year impact of the fixed rate private placement borrowings for 2013 which we entered into in December 2012 (see Liquidity and Capital Resources section below), and increased borrowings and higher interest costs in Latin America. Income Tax Expense: Income tax expense increased to $164.7 million during 2013 from $147.3 million during 2012. The effective tax rates for the years 2013 and 2012 were 34.5% and 35.3%, respectively. The decrease in the current year tax rate is primarily related to a reduction of international statutory rates, most notably in the United Kingdom, and to a decrease in our tax accrual for unrecognized tax benefits due to the expiration of statute of limitations. Year Ended December 31, 2012 Compared to Year Ended December 31, 2011 Highlights for the year ended December 31, 2012 included the following: revenues grew to $1.91 billion, a 14.1% increase over $1.68 billion in 2011; • • gross margins decreased to 44.8% in 2012 from 45.4% in 2011; • operating income was $468.8 million, a 10.5% increase from $424.3 million for 2011; • we incurred $24.9 million in pre-tax expenses related to acquisitions, litigation settlement, restructuring and plant closure costs, loss on sale of business, and changes in fair value of contingent consideration; • we incurred $4.9 million in integration expenses related to acquisitions; 25 • cash flow from operations was $387.4 million. The following summarizes the Company’s operations: In thousands, except per share data Years Ended December 31, 2012 2011 Revenues Cost of revenues Depreciation—cost of revenues Restructuring costs Total cost of revenues Gross profit Selling, general and administrative expenses (exclusive of items shown below) Acquisition expenses Change in fair value of contingent consideration Integration expenses Restructuring and plant closure costs Litigation settlement Loss on sale of business Total SG&A expenses (exclusive of depreciation and amortization shown below) Depreciation—SG&A Amortization Income from operations Net interest expense Income tax expense Net income Less: net income attributable to noncontrolling interests Net income attributable to Stericycle, Inc. Earnings per share—Diluted $ $ $ $ 1,913,149 1,011,081 44,631 132 1,055,844 857,305 327,131 7,920 752 4,896 5,201 6,050 4,867 356,817 9,598 22,054 468,836 51,270 147,256 269,941 1,945 267,996 3.08 % $ 100.0 52.8 2.3 — 55.2 44.8 $ 1,676,048 874,115 41,135 54 915,304 760,744 % 100.0 52.1 2.5 — 54.6 45.4 17.1 0.4 — 0.3 0.3 0.3 0.3 18.7 0.5 1.2 24.5 2.7 7.7 14.1 0.1 14.0 $ $ 291,468 16,704 (7,221) 4,346 5,021 1,185 19 311,522 8,642 16,269 424,311 48,632 134,981 237,343 2,592 234,751 2.69 17.4 1.0 (0.4) 0.3 0.3 0.1 — 18.6 0.5 1.0 25.3 2.9 8.1 14.2 0.2 14.0 Revenues: Our revenues increased $237.1 million, or 14.1%, to $1.91 billion in 2012 from $1.68 billion in 2011. Domestic revenues increased $158.7 million, or 13.1%, to $1.37 billion from $1.21 billion in 2011 as internal growth for domestic small account customers increased by $71.4 million, approximately 10%, driven by an increase of Steri-Safe revenues. Revenues from domestic large account customers increased $33.9 million, or approximately 9%, as we increased the total number of accounts and expanded our reusable sharps services and pharmaceutical waste disposal programs. Internal revenues for recall and returns management services decreased by $6.7 million compared to 2011 due to fewer large recalls. Internal revenues exclude revenue growth attributed to businesses acquired during 2012 and 2011. Total domestic regulated waste and recall and returns management services acquisitions, less than one year old, contributed approximately $60.1 million to the increase in domestic revenues in 2012. International revenues in 2012 were $542.3 million, compared to $463.9 million in 2011, an increase of $78.4 million, or 16.9%. Internal growth, currency rate fluctuations and acquisitions impact the comparison of 2012 to 2011. Internal growth was $20.1 million. The effect of exchange rates unfavorably impacted international 2012 revenues by $21.8 million as foreign currencies declined against the U.S. dollar. International revenue growth of $80.1 million is attributed to business acquisitions, net of business divestitures, during 2012 and 2011. 26 Cost of Revenues: Our 2012 cost of revenues increased $140.5 million, or $15.4%, to $1.06 billion compared to $915.3 million in 2011. Our domestic cost of revenues increased $86.9 million, or 14.2%, to $699.6 million in 2012 compared to $612.7 million for 2011 as a result of costs related to a proportional increase in revenues from acquisitions and internal growth. Our international cost of revenues increased $53.7 million, or 17.7%, to $356.3 million in 2012 compared to $302.6 million in 2011 as a result of costs related to a proportional increase in revenues from acquisitions and internal growth. Our gross margin percentage decreased to 44.8% during 2012 from 45.4% during 2011 due to the inclusion of lower margin acquired revenues. Domestic gross margin percentage decreased to 49.0% during 2012 from 49.5% in 2011. International gross margin decreased to 34.3% during 2012 compared to 34.8% in 2011, primarily due to acquisitions with lower margins being consolidated. In general, international gross margins are lower than domestic gross margins because the international operations have fewer small account customers, which tend to provide higher gross margins. Historically, the international operations have had most of their revenues from large account customers, such as hospitals. As the international revenues increase, consolidated gross margins receive downward pressure due to this “business mix” shift, which may be offset by additional international small account market penetration, integration savings, and domestic business expansion. Selling, General and Administrative, Depreciation and Amortization Expenses: Excluding the effect of Acquisition-related Items, depreciation, and amortization expenses, our SG&A expenses increased $35.6 million, or 12.2%, to $327.1 million in 2012 from $291.5 million in 2011 primarily as investment spending supported the increase in revenues and acquired SG&A expenses. As a percentage of revenues, these costs decreased by 0.3% in 2012 compared to 2011. Depreciation expense as a percentage of revenues was 0.5% in both 2012 and 2011. Amortization expense as a percentage of revenues increased to 1.2% in 2012 from 1.0% in 2011. Domestically, SG&A expenses, excluding Acquisition-related Items, depreciation, and amortization expenses, increased $20.0 million, or 9.2%, to $237.4 million in 2012 from $217.4 million in 2011. As a percentage of revenues, SG&A was lower at 17.3% in 2012 compared to 17.9% in 2011. As a percentage of revenues, amortization expense of acquired intangible assets increased by 0.1% in 2012. Internationally, SG&A expenses, excluding Acquisition-related Items, depreciation, and amortization expenses, increased $15.6 million, or 21.1%, in 2012 to $89.7 million from $74.1 million in 2011. As percentage of revenues, SG&A was at 16.5% in 2012 compared to 16.0% in 2011. As a percentage of revenues, amortization expense of acquired intangible assets increased by 0.3% in 2012. During the year ended December 31, 2012, we recognized $7.9 million in acquisition expenses, $4.9 million expense related to the integration of new acquisitions, $6.0 million in litigation settlement costs, $5.3 million of restructuring and plant closure costs, $4.9 million loss related to a divestiture in the United Kingdom, and $0.8 million unfavorable change in fair value of contingent consideration. These Acquisition-related Items resulted in $29.8 million of expense on a pre-tax basis during 2012. During the year ended December 31, 2011, we recognized $16.7 million in acquisition expenses, $4.3 million expense related to the integration of new acquisitions, $5.1 million of restructuring and plant closure costs, and $1.2 million in litigation settlement expense, partially offset by $7.2 million favorable change in fair value of contingent consideration. These Acquisition-related Items resulted in $20.1 million of net expense on a pre-tax basis during 2011. 27 Income from Operations: Income from operations increased by $44.5 million, or 10.5%, to $468.8 million in 2012 from $424.3 million in 2011. Comparisons of income from operations between 2012 and 2011 are affected by various charges not considered part of our day-to-day operations described above in SG&A section. Domestically, our income from operations increased $48.8 million, or 13.9%, to $400.5 million in 2012 from $351.7 million in 2011. Internationally, our income from operations decreased $4.3 million, or 5.9%, to $68.3 million in 2012 from $72.6 million in 2011. Interest Expense and Interest Income: Interest expense increased to $51.7 million in 2012 from $49.4 million in 2011 due to a higher rate on our outstanding revolver borrowings. Interest income was $0.4 million in 2012 and $0.8 million in 2011. Income Tax Expense: Income tax expense increased to $147.3 million in 2012 from $135.0 million in 2011. The effective tax rates for the years 2012 and 2011 were approximately 35.3% and 36.3%, respectively, primarily related to lower international tax rates. Liquidity and Capital Resources: Our $1.0 billion senior credit facility maturing in September 2016, our $100.0 million private placement notes maturing April 2015, our $175.0 million private placement notes maturing in October 2017, our $125.0 million private placement notes maturing in December 2019, our $225.0 million private placement notes maturing in October 2020, and our $125.0 million private placement notes maturing in December 2022, all require us to comply with various financial, reporting and other covenants and restrictions, including a restriction on dividend payments. The financial debt covenants are the same for the senior credit facility and the private placement notes. At December 31, 2013, we were in compliance with all of our financial debt covenants. As of December 31, 2013, we had $272.4 million of borrowings outstanding under our $1.0 billion senior unsecured credit facility, which includes foreign currency borrowings of $125.4 million. We also had $155.0 million committed to outstanding letters of credit under our senior credit facility. The unused portion of the revolving credit facility as of December 31, 2013 was $572.6 million. At December 31, 2013, our interest rates on borrowings under our revolving credit facility were as follows: • For short-term borrowing (less than two weeks): Federal funds rate plus 0.5%, the prime rate or the Euro Currency rate plus 1%, whichever is higher, and a spread of 0.025% plus a 0.225% facility fee. • For borrowing greater than two weeks: LIBOR plus 1.025% plus a 0.225% facility fee. The weighted average rate of interest on the unsecured revolving credit facility was 1.60% per annum, which includes the 0.225% facility fee at December 31, 2013. As of December 31, 2013, we had outstanding $100.0 million of seven-year 5.64% unsecured senior notes issued to nine institutional purchasers in a private placement completed in April 2008. Interest is payable in arrears semi-annually on April 15, and October 15, beginning on October 15, 2009, and principal is payable at the maturity of the notes on April 15, 2015. As of December 31, 2013, we had outstanding $175.0 million of seven-year 3.89% unsecured senior notes and $225.0 million of 10-year 4.47% unsecured senior notes issued to 39 institutional purchasers in a private placement completed in October 2010. Interest is payable in arrears on April 15, and October 15, beginning on April 15, 2011, and principal is payable at the maturity of the notes on October 15, 2017 in the case of the seven-year notes, and October 15, 2020 in the case of the 10-year notes. As of December 31, 2013, we had outstanding $125.0 million of seven-year 2.68% unsecured senior notes and $125.0 million of 10-year 3.26% unsecured senior notes issued to 46 institutional purchasers in a 28 private placement completed in December 2012. Interest is payable in arrears semi-annually on June 12, and December 12, beginning on June 12, 2013, and principal is payable at the maturity of the notes on December 12, 2019 in the case of the seven-year notes, and December 12, 2022 in the case of the 10-year notes. At December 31, 2013, we had $252.2 million in promissory notes issued in connection with acquisitions during 2004 through 2013, $149.1 million in foreign subsidiary bank debt outstanding, and $7.3 million in capital lease obligations. Working Capital: At December 31, 2013, our working capital increased by $13.9 million to $124.1 million compared to $110.2 million at December 31, 2012. Current assets increased by $93.8 million. Net accounts receivable (inclusive of acquisitions) increased by $66.8 million. Days sales outstanding (“DSO”) was calculated at 63 days at December 31, 2013 and 59 days at December 31, 2012, which was affected by acquired receivables. Cash and cash equivalents at December 31, 2013 included $22.7 million, offset by an equivalent amount in other current liabilities, that is to be used for recalled product reimbursement. Current liabilities increased by $79.9 million in 2013, primarily related to an increase to the short term portion of our acquisition notes and foreign bank debt, and product reimbursement liability. Net Cash Provided or Used: Net cash provided by operating activities increased $16.0 million, or 4.1%, to $403.5 million during 2013 from $387.4 million in 2012. Cash provided by operations as a ratio to net income in 2013 and 2012, was 129% and 144%, respectively. Net cash used in investing activities during 2013 was $235.0 million compared to $288.9 million used in 2012. We used $62.4 million less in funds to acquire new businesses in 2013. Our capital expenditures increased by $7.9 million in 2013, and as a percentage of revenues stayed at 3.4% in both 2013 and 2012. Net cash used in financing activities was $136.0 million during 2013 compared to $91.5 million in 2012. We had share repurchases of $163.7 million in 2013 compared to $48.0 million in 2012, an increase of $115.7 million. In 2013, we had $44.7 million of net borrowings on our senior credit facility compared to $54.3 million of net repayments which includes $250.0 million of proceeds from private placements in 2012. Contractual Obligations The following table summarizes our significant contractual obligations and cash commitments as of December 31, 2013: Payments due by period (dollars in thousands) Long-term debt Capital lease obligations Operating leases Purchase obligations Other long-term liabilities Total contractual cash obligations Total (1) $ 1,624,625 (1) 8,315 272,714 9,153 2,985 $ 1,917,792 (1)(2) $ $ 2014 190,823 3,991 66,289 5,212 563 266,878 2015-2016 627,576 $ 3,521 102,536 3,898 1,367 738,898 $ 2017-2018 270,798 $ 414 63,470 43 — 334,725 $ $ $ 2019 and After 535,428 389 40,419 — 1,055 577,291 (1) The long-term debt, capital leases, and other long-term liabilities items include both the future principal payment amount as well as an amount calculated for expected future interest payments. Long-term debt that has floating interest rates requires the use of management judgment to estimate the future rates of interest. 29 (2) Other long-term liabilities include amounts related to covenants not-to-compete agreements and exclude payments for unrecognized tax benefits. Based on the contingent and uncertain nature of our liability for unrecognized tax benefits, we are unable to make an estimate of the period of potential settlement, if any, with the applicable taxing authorities. At December 31, 2013, we had $155.0 million in stand-by letters of credit issued. We anticipate that our operating cash flow, together with borrowings under our senior unsecured credit facility, will be sufficient to meet our anticipated future operating expenses, capital expenditures and debt service obligations as they become due during the next 12 months and the foreseeable future. Guarantees and loans: Shiraishi-Sogyo Co. Ltd. (“Shiraishi”) is an unrelated party in Japan that is expanding its medical waste management business. We have guaranteed Shiriashi’s loan of $4.7 million borrowed from JPMorganChase Bank N.A. which is currently due on May 31, 2014. Based on information currently available, we have concluded the guarantee is not probable of being called and, therefore, we have not recorded any contingent liability relating to this guarantee. We have also extended non-interest bearing loans to Shiraishi for approximately $15.5 million due April 18, 2018, which are reflected in the Consolidated Balance Sheet as part of long term "Other assets" at December 31, 2013 and 2012. There is a collateral agreement in place on the assets of Shiraishi and related companies in support of amounts owed to the Company. Item 7A. Quantitative and Qualitative Disclosures about Market Risk We are subject to market risks arising from changes in interest rates. Our potential additional interest expense over one year that would result from a hypothetical, instantaneous and unfavorable change of 100 basis points in the interest rate on all of our variable rate obligations would be approximately $4.2 million on a pre-tax basis. We have exposure to commodity pricing for gas and diesel fuel for our trucks and for the purchase of containers and boxes. We do not hedge these items to manage the exposure. We have exposure to foreign currency fluctuations. We have subsidiaries in eleven foreign countries whose functional currency is the local currency. We have operations in Argentina that has seen an erosion of the value of the Argentine Peso when compared to the U.S. Dollar. We translate results of operations of our international operations using an average exchange rate. Changes in foreign currency exchange rates could unfavorably impact our consolidated results of operations. 30 Item 8. Financial Statements and Supplementary Data Management’s Report on Internal Control Over Financial Reporting The management of the Company is responsible for establishing and maintaining adequate internal control over financial reporting. Internal control over financial reporting is defined in Rules 13a-15(f) under the Securities Exchange Act of 1934 as a process designed by, or under the supervision of, a company’s principal executive and principal financial officers and effected by the company’s board of directors, management and other personnel, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with U.S. generally accepted accounting principles. The Company’s internal control over financial reporting includes those policies and procedures that: • pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the Company; • provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with U.S. generally accepted accounting principles, and that receipts and expenditures of the Company are being made only in accordance with authorizations of management and directors of the Company; and • provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use or disposition of the Company’s assets that could have a material effect on the financial statements. Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate. The Company’s management assessed the effectiveness of the Company’s internal control over financial reporting as of December 31, 2013. In making this assessment, management used the criteria set forth by the Committee of Sponsoring Organizations of the Treadway Commission (1992 framework) in Internal Control—Integrated Framework. Based on this assessment and those criteria, management concludes that the Company maintained effective internal control over financial reporting as of December 31, 2013. The Company’s independent registered public accounting firm has issued an opinion on the Company’s internal control over financial reporting. That report appears on page 32. Lake Forest, IL February 28, 2014 Stericycle, Inc. 31 Report of Independent Registered Public Accounting Firm on Internal Control Over Financial Reporting The Board of Directors and Shareholders of Stericycle, Inc. and Subsidiaries We have audited Stericycle, Inc. and Subsidiaries’ (the Company) internal control over financial reporting as of December 31, 2013, based on criteria established in Internal Control—Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission (1992 framework). Stericycle, Inc. and Subsidiaries’ management is responsible for maintaining effective internal control over financial reporting, and for its assessment of the effectiveness of internal control over financial reporting included in the accompanying Management’s Report on Internal Control over Financial Reporting. Our responsibility is to express an opinion on the Company’s internal control over financial reporting based on our audit. We conducted our audit in accordance with the standards of the Public Company Accounting Oversight Board (United States). Those standards require that we plan and perform the audit to obtain reasonable assurance about whether effective internal control over financial reporting was maintained in all material respects. Our audit included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, testing and evaluating the design and operating effectiveness of internal control based on the assessed risk, and performing such other procedures as we considered necessary in the circumstances. We believe that our audit provides a reasonable basis for our opinion. A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company’s internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect on the financial statements. Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate. In our opinion, Stericycle, Inc. and Subsidiaries maintained, in all material respects, effective internal control over financial reporting as of December 31, 2013, based on the COSO criteria. We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States), the consolidated balance sheets of Stericycle, Inc. and Subsidiaries as of December 31, 2013 and 2012, and the related consolidated statements of income, comprehensive income, changes in equity, and cash flows for each of the three years in the period ended December 31, 2013, and our report dated February 28, 2014 expressed an unqualified opinion thereon. /s/ Ernst & Young LLP Chicago, Illinois February 28, 2014 32 Report of Independent Registered Public Accounting Firm The Board of Directors and Shareholders of Stericycle, Inc. and Subsidiaries We have audited the accompanying consolidated balance sheets of Stericycle, Inc. and Subsidiaries as of December 31, 2013 and 2012, and the related consolidated statements of income, comprehensive income, changes in equity, and cash flows for each of the three years in the period ended December 31, 2013. Our audits also included the financial statement schedule listed in the Index at Item 15(a). These financial statements and schedule are the responsibility of the Company’s management. Our responsibility is to express an opinion on these financial statements and schedule based on our audits. We conducted our audits in accordance with the standards of the Public Company Accounting Oversight Board (United States). Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement. An audit includes examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements. An audit also includes assessing the accounting principles used and significant estimates made by management, as well as evaluating the overall financial statement presentation. We believe that our audits provide a reasonable basis for our opinion. In our opinion, the financial statements referred to above present fairly, in all material respects, the consolidated financial position of Stericycle, Inc. and Subsidiaries at December 31, 2013 and 2012, and the consolidated results of their operations and their cash flows for each of the three years in the period ended December 31, 2013, in conformity with U.S. generally accepted accounting principles. Also, in our opinion, the related financial statement schedule, when considered in relation to the basic financial statements taken as a whole, presents fairly in all material respects the information set forth therein. We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States), Stericycle Inc. and Subsidiaries', internal control over financial reporting as of December 31, 2013, based on criteria established in Internal Control-Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission (1992 framework) and our report dated February 28, 2014 expressed an unqualified opinion thereon. /s/ Ernst & Young LLP Chicago, Illinois February 28, 2014 33 STERICYCLE, INC. AND SUBSIDIARIES CONSOLIDATED BALANCE SHEETS In thousands, except share and per share data ASSETS Current Assets: Cash and cash equivalents Short-term investments Accounts receivable, less allowance for doubtful accounts of $19,134 in 2013 and $19,443 in 2012 Deferred income taxes Prepaid expenses Other current assets Total Current Assets Property, plant and equipment, net Goodwill Intangible assets, less accumulated amortization of $88,098 in 2013 and $64,215 in 2012 Other assets Total Assets LIABILITIES AND EQUITY Current liabilities: Current portion of long-term debt Accounts payable Accrued liabilities Deferred revenues Other current liabilities Total Current Liabilities Long-term debt, net of current portion Deferred income taxes Other liabilities Equity: Common stock (par value $.01 per share, 120,000,000 shares authorized, 85,500,037 issued and outstanding in 2013 and 85,987,883 issued and outstanding in 2012) Additional paid-in capital Accumulated other comprehensive loss Retained earnings Total Stericycle, Inc.’s Equity Noncontrolling interest Total Equity Total Liabilities and Equity December 31, 2013 2012 $ 61,991 413 31,324 503 388,996 18,031 28,379 37,279 535,089 358,967 2,231,582 720,035 37,124 3,882,797 150,380 89,146 107,445 18,826 45,211 411,008 1,280,663 396,119 27,469 855 195,110 (56,468) 1,610,964 1,750,461 17,077 1,767,538 3,882,797 $ $ $ 322,246 22,995 27,042 37,176 441,286 335,870 2,065,103 667,471 37,008 3,546,738 87,781 80,886 115,992 18,095 28,306 331,060 1,268,303 359,780 30,272 860 116,720 (39,064) 1,463,277 1,541,793 15,530 1,557,323 3,546,738 $ $ $ $ The accompanying notes are an integral part of these consolidated financial statements. 34 STERICYCLE, INC. AND SUBSIDIARIES CONSOLIDATED STATEMENTS OF INCOME In thousands, except share and per share data Revenues Costs and Expenses: Cost of revenues (exclusive of depreciation shown below) Depreciation - cost of revenues Selling, general and administrative expenses (exclusive of depreciation and amortization shown below) Depreciation – selling, general and administrative expenses Amortization Total Costs and Expenses Income from Operations Other Income (Expense): Interest income Interest expense Other expense, net Total Other Expense Income Before Income Taxes Income Tax Expense Net Income Less: Net Income Attributable to Noncontrolling Interests Net Income Attributable to Stericycle, Inc. Earnings Per Common Share Attributable to Stericycle, Inc. Common Shareholders: Basic Diluted Weighted Average Number of Common Shares Outstanding: Basic Diluted Years Ended December 31, 2012 2011 2013 $ 2,142,807 $ 1,913,149 $ 1,676,048 1,128,170 50,003 390,610 11,338 27,067 1,607,188 535,619 1,011,213 44,631 356,817 9,598 22,054 1,444,313 468,836 294 (55,243) (2,924) (57,873) 477,746 164,662 313,084 1,712 311,372 3.62 3.56 $ $ $ $ 404 (51,674) (369) (51,639) 417,197 147,256 269,941 1,945 267,996 3.14 3.08 $ $ $ $ $ $ $ $ 874,169 41,135 311,522 8,642 16,269 1,251,737 424,311 799 (49,431) (3,355) (51,987) 372,324 134,981 237,343 2,592 234,751 2.75 2.69 85,902,550 87,391,988 85,401,365 87,018,473 85,467,421 87,367,712 The accompanying notes are an integral part of these consolidated financial statements. 35 STERICYCLE, INC. AND SUBSIDIARIES CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME In thousands Net Income Other Comprehensive Income/ (Loss): Foreign currency translation adjustments Amortization of cash flow hedge into income, net of tax ($200, $216, and $218) for the years ended December 31, 2013, 2012 and 2011, respectively) Change in fair value of cash flow hedge, net of tax ($0, $193, and $0) for the years ended December 31, 2013, 2012 and 2011, respectively) Total Other Comprehensive Income/ (Loss) Comprehensive Income Less: Comprehensive Income Attributable to Noncontrolling Interests Years Ended December 31, 2012 2011 2013 $ 313,084 $ 269,941 $ 237,343 (19,160) 6,801 (32,893) 314 — (18,846) 339 289 7,429 341 — (32,552) 294,238 277,370 204,791 270 2,454 (845) 205,636 Comprehensive Income Attributable to Stericycle, Inc. $ 293,968 $ 274,916 $ The accompanying notes are an integral part of these consolidated financial statements. 36 STERICYCLE, INC. AND SUBSIDIARIES CONSOLIDATED STATEMENTS OF CASH FLOWS In thousands OPERATING ACTIVITIES: Net income Adjustments to reconcile net income to net cash provided by operating activities: Stock compensation expense Excess tax benefit of stock options exercised Depreciation Amortization Deferred income taxes Loss on sale of business Change in fair value of contingent consideration Other, net Changes in operating assets and liabilities, net of effect of acquisitions and divestitures: Accounts receivable Accounts payable Accrued liabilities Deferred revenues Other assets and liabilities Net cash provided by operating activities INVESTING ACTIVITIES: Payments for acquisitions, net of cash acquired Proceeds from/ (purchase of) short-term investments Proceeds from sale of business and other assets Capital expenditures Net cash used in investing activities FINANCING ACTIVITIES: Repayment of long-term debt and other obligations Borrowings on foreign bank debt Repayments on foreign bank debt Borrowings on senior credit facility Repayments on senior credit facility Proceeds from private placement of long-term note Payments of deferred financing costs Payments on capital lease obligations Purchase and cancellation of treasury stock Proceeds from issuance of common stock Excess tax benefit of stock options exercised Payments to noncontrolling interests Net cash used in financing activities Effect of exchange rate changes on cash and cash equivalents Net increase/ (decrease) in cash and cash equivalents Cash and cash equivalents at beginning of period Cash and cash equivalents at end of period NON-CASH ACTIVITIES: Issuance of obligations for acquisitions Issuance of obligations for noncontrolling interests Years Ended December 31, 2012 2011 2013 $ 313,084 $ 269,941 $ 237,343 17,457 (17,153) 61,341 27,067 30,930 — (2,278) 3,381 (54,767) 7 4,547 (1,319) 21,170 403,467 (161,936) 73 — (73,109) (234,972) (88,507) 218,968 (201,967) 1,029,718 (984,979) — — (4,024) (163,700) 42,345 17,153 (1,026) (136,019) (1,809) 30,667 31,324 61,991 100,101 6,119 $ $ 16,339 (30,161) 54,229 22,054 22,678 4,867 752 1,677 (4,329) 406 24,537 931 3,527 387,448 (224,367) (89) 764 (65,236) (288,928) 15,367 (17,410) 49,777 16,269 31,837 19 (7,221) 5,253 (31,821) (9,132) 36,289 (1,997) (18,469) 306,104 (469,209) 15,942 2,371 (53,301) (504,197) (102,932) 98,620 (69,454) 863,286 (1,167,595) 250,000 (956) (3,192) (48,028) 64,461 30,161 (5,897) (91,526) 1,819 8,813 22,511 31,324 97,541 8,197 $ $ (65,546) 42,178 (16,168) 1,643,458 (1,372,631) — (3,740) (3,333) (124,056) 31,286 17,410 (10,986) 137,872 3,456 (56,765) 79,276 22,511 57,560 779 $ $ The accompanying notes are an integral part of these consolidated financial statements. 37 STERICYCLE, INC. AND SUBSIDIARIES CONSOLIDATED STATEMENTS OF CHANGES IN EQUITY Years Ended December 31, 2013, 2012 and 2011 Stericycle, Inc. Equity Issued and Outstanding Shares Common Stock Additional Paid-In Capital Retained Earnings Accumulated Other Comprehensive Income (Loss) Noncontrolling Interest Total Equity 85,242 $ 852 $ 46,945 $ 1,017,497 $ (16,869) $ 31,925 $ 1,080,350 $ 234,751 2,592 (3,437) (29,456) 341 1,016 (1,562) 11 (16) 36,394 (115,095) $ (8,945) 15,367 17,410 (1,021) 84,696 847 — 1,243,303 (45,984) 267,996 6,292 628 1,855 (563) 19 (6) 68,444 — (48,022) 16,339 30,161 1,958 (182) 85,988 860 116,720 1,463,277 (39,064) 311,372 (17,718) 314 973 (1,461) 10 (15) 47,991 — (163,685) 17,457 17,153 (4,211) 237,343 (32,893) 341 36,405 (124,056) 15,367 17,410 10,708 10,708 (10,210) (11,231) (1,959) (534) 29,085 1,945 509 (1,959) (534) 1,227,251 269,941 6,801 628 68,463 (48,028) 16,339 30,161 4,386 4,386 (19,997) (18,039) (398) 15,530 1,712 (1,442) (580) 1,557,323 313,084 (19,160) 314 48,001 (163,700) 17,457 17,153 4,211 4,211 (2,926) (8) (7,137) (8) In thousands Balance at January 1, 2011 Net income Currency translation adjustment Change in qualifying cash flow hedge, net of tax Issuance of common stock for exercise of options and employee stock purchases Purchase/ cancellation of treasury stock Stock compensation expense Excess tax benefit of stock options exercised Noncontrolling interests attributable to acquisitions Reduction to noncontrolling interests due to additional ownership Reduction to noncontrolling interests due to divestiture Payments to noncontrolling interests Balance at December 31, 2011 Net income Currency translation adjustment Change in qualifying cash flow hedge, net of tax Issuance of common stock for exercise of options and employee stock purchases Purchase/ cancellation of treasury stock Stock compensation expense Excess tax benefit of stock options exercised Noncontrolling interests attributable to acquisitions Reduction to noncontrolling interests due to additional ownership Payments to noncontrolling interests Balance at December 31, 2012 Net income Currency translation adjustment Change in qualifying cash flow hedge, net of tax Issuance of common stock for exercise of options, restricted stock units and employee stock purchases Purchase/ cancellation of treasury stock Stock compensation expense Excess tax benefit of stock options exercised Noncontrolling interests attributable to acquisitions Reduction to noncontrolling interests due to additional ownership Payments to noncontrolling interests Balance at December 31, 2013 85,500 $ 855 $ 195,110 $ 1,610,964 $ (56,468) $ 17,077 $ 1,767,538 The accompanying notes are an integral part of these consolidated financial statements. 38 STERICYCLE, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS Unless the context requires otherwise, “we”, “us” or “our” refers to Stericycle, Inc. and its subsidiaries on a consolidated basis. NOTE 1—DESCRIPTION OF BUSINESS We were incorporated in 1989 and presently serve a diverse customer base of over 566,000 customers throughout the United States, Argentina, Brazil, Canada, Chile, Ireland, Japan, Mexico, Portugal, Romania, Spain, and the United Kingdom. We lease office space for our corporate offices in Lake Forest, Illinois. Domestically, we own or lease 61 processing facilities, the majority of which use autoclave waste processing technology. All of our processing facilities also serve as collection sites. We own or lease 97 additional transfer sites, 10 additional sales/administrative sites, and 52 other service facilities. Internationally, we own or lease 105 processing facilities, the majority of which use autoclave waste processing technology. We also own or lease 58 additional transfer sites, 34 additional sales/administrative sites, 18 other service facilities, and we lease two landfills. We are in the business of providing regulated and compliance solutions to healthcare and commercial businesses. This includes the collection and processing of specialized waste for disposal, and a variety of training, consulting, recall/return, communication, and compliance services. The regulated solutions we provide include: medical waste disposal, our Steri-Safe® medical waste and compliance program, our Clinical Services program, our Sharps Management Service featuring Bio Systems® reusable sharps containers, pharmaceutical waste disposal, hazardous waste disposal, and medical safety products. Our compliance solutions include: training, consulting, inbound/outbound communications, data reporting, and other regulatory compliance services. In addition to our regulated and compliance solutions, we offer regulated recall and returns management solutions which encompass a number of services for a variety of businesses, but consist primarily of managing the recall, withdrawal, or return of expired or recalled products and pharmaceuticals. We have 8,376 employees in the United States, of which 424 are covered by collective bargaining agreements. Internationally, we have 6,548 employees, of which approximately 1,940 are covered by collective bargaining agreements, primarily in Latin America. The accompanying consolidated financial statements have been prepared pursuant to the rules and regulations of the Securities and Exchange Commission (“SEC”) in conformity with accounting principles generally accepted in the United States. The preparation of financial statements in conformity with these accounting principles requires us to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenue and expenses during the reporting period. In our opinion, the consolidated financial statements included herein contain all adjustments necessary to present fairly our financial position as of December 31, 2013 and 2012 and the results of our operations, our cash flows, and our statement of changes in equity for the three years ended December 31, 2013, 2012 and 2011. Such adjustments are of a normal recurring nature. We have evaluated subsequent events through the date of filing this Annual Report on Form 10-K. 39 Certain amounts in previously issued financial statements have been reclassified to conform to the current period presentation. The following reclassifications were made to our 2012 balance sheet and to our 2012 and 2011 statements of cash flows: • related to product reimbursement liabilities in our balance sheet as of December 31, 2012, $12.7 million was reclassified from accrued liabilities to other current liabilities; in our statement of cash flows for 2012, $1.2 million was reclassified within operating activities from accrued liabilities to other assets and liabilities; in our statement of cash flows for 2011, $18.0 million was reclassified within operating activities from accrued liabilities to other assets and liabilities. • other reclassifications in our balance sheet as of December 31, 2012, $6.7 million was reclassified from accrued liabilities to accounts payable; in our statement of cash flows for 2012, $0.5 million was reclassified within operating activities from accrued liabilities to accounts payable; $5.3 million was reclassified from investing activities to financing activities related to purchases of additional noncontrolling interests; in our statement of cash flows for 2011, $3.4 million was reclassified within operating activities from accrued liabilities to accounts payable; $10.5 million was reclassified from investing activities to financing activities related to purchases of additional noncontrolling interests. The preparation of the consolidated financial statements in conformity with accounting principles generally accepted in the United States requires management to make certain estimates and assumptions that affect the amount of reported assets and liabilities and disclosure of contingent assets and liabilities at the date of the consolidated financial statements and revenues and expenses during the periods reported. Actual results may differ from those estimates. NOTE 2—SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES Principles of Consolidation: The consolidated financial statements include the accounts of Stericycle, Inc. and its subsidiaries. Revenue Recognition: Revenues for our regulated waste management services, other than our compliances services such as Steri-Safe, are recognized at the time of waste collection. Our compliance service revenues are recognized evenly over the contractual service period. Payments received in advance are deferred and recognized as services are provided. Revenues from regulated recall and returns management services and communication solutions are recorded at the time services are performed. Revenues from product sales are recognized at the time the goods are shipped to the ordering customer. Charges related to international value added tax (“VAT”) and other similar pass through taxes are not included as revenue. Cash Equivalents and Short-Term Investments: We consider all highly liquid investments with a maturity of less than three months when purchased to be cash equivalents. Short-term investments consist of certificates of deposit which mature in less than one year. 40 Property, Plant and Equipment: Property, plant and equipment are stated at cost. Depreciation and amortization, which include the depreciation of assets recorded under capital leases, are computed using the straight-line method over the estimated useful lives of the assets as follows: Building and improvements Machinery and equipment Containers Vehicles Office equipment and furniture Software 5 to 50 years 3 to 30 years 2 to 20 years 2 to 7 years 2 to 15 years 2 to 7 years Our containers have a weighted average remaining useful life of 12.5 years. Acquisition Accounting: Acquisition accounting requires us to recognize assets and liabilities at their fair value. The process of determining fair value requires time to complete therefore we will make some estimates at the time of acquisition. These estimates are primarily for amortizable intangibles, and if appropriate, an associated deferred tax liability. These estimates are based on historical experience and allow us to recognize amortization expense until the final valuation is complete. Goodwill and Identifiable Intangibles: Goodwill and identifiable indefinite lived intangible assets are not amortized, but are subject to an annual impairment test. Our finite-lived intangible assets are amortized over their useful lives. We have determined that our customer relationships have useful lives from 14 to 40 years based upon the type of customer, with a weighted average remaining useful life of 25.6 years. We have covenants not-to-compete intangibles with useful lives from 3 to 14 years, with a weighted average remaining useful life of 3.9 years. We have tradename intangibles with useful lives from 10 to 40 years, with a weighted average remaining useful life of 15.7 years. We have license agreements with useful life of 5 years, with a weighted average remaining useful life of 1.9 years. We have determined that our permits have indefinite lives due to our ability to renew these permits with minimal additional cost, and therefore they are not amortized. Valuation of our intangible customer relationships and permits is derived using a discounted income and cost savings approach. Financial information such as revenues, costs, assets and liabilities, and other assumptions related to the intangible asset are input into a standard valuation model to determine a stream of income attributable to that intangible. The income stream is then discounted to the present to arrive at a valuation. We perform annual impairment tests on our indefinite lived intangible assets. Valuation of Intangibles: Our permits are currently tested for impairment annually at December 31, or more frequently if circumstances indicate that they may be impaired. We use a discounted income or cost savings model as the current measurement of the fair value of the permits. The fair value is based upon, among other things, certain assumptions about expected future operating performance, internal and external processing costs, and an appropriate discount rate determined by management. Our estimates of discounted income may differ from actual income due to, among other things, inaccuracies in economic estimates. Amortizable identifiable intangible assets, such as customer relationships, tradenames and covenants not-to-compete, are currently amortized using the straight-line method over their estimated useful lives. We have determined that our customer relationships have between 14 and 40 year lives based on the specific type of relationship. The valuation of our contractual customer relationships was derived using a discounted 41 income approach valuation model. These assets are reviewed for impairment whenever events or changes in circumstances indicate that the carrying amount of an asset may be less than its undiscounted estimated future cash flows (see Note 11 - Goodwill and Other Intangible Assets, in the Notes to the Consolidated Financial Statements). Share Repurchases: Purchase price over par value for share repurchases are allocated to retained earnings. Income Taxes: Deferred income tax assets and liabilities are determined based on the differences between the financial statement and income tax basis of assets and liabilities using enacted tax rates in effect for the year in which the differences are expected to reverse. Interest and penalties accrued related to unrecognized tax benefits are recognized as a component of income tax expense. Accounts Receivable: Accounts receivable consist of amounts due to us from our normal business activities and are carried at their estimated collectible amounts. Our accounts receivable balance includes amounts related to VAT and similar international pass-through taxes. We do not require collateral as part of our standard trade credit policy. Accounts receivable balances are determined to be past due when the amount is overdue based on the contractual terms with the customer. We maintain an allowance for doubtful accounts to reflect the expected uncollectibility of accounts receivable based on past collection history and specific risks identified among uncollected accounts. Accounts receivable are written off against the allowance for doubtful accounts when we have determined that the receivable will not be collected and/or when the account has been referred to a third party collection agency. No single customer accounts for more than approximately 2% of our accounts receivable. Bad debt expense was $4.8 million, $4.6 million and $7.1 million for the years ended December 31, 2013, 2012 and 2011, respectively. Financial Instruments: Our financial instruments consist of cash and cash equivalents, short-term investments, accounts receivable and payable and long-term debt. At December 31, 2013, the fair value of the Company’s debt obligations was estimated at $1.41 billion, compared to a carrying amount of $1.43 billion. This fair value was estimated using market interest rates for comparable instruments. The Company has no current plans to retire a significant amount of its debt prior to maturity. Financial instruments, which potentially subject us to concentrations of credit risk, consist principally of accounts receivable. Credit risk on trade receivables is minimized as a result of the large size of our customer base. No single customer represents greater than approximately 2% of total accounts receivable. We perform ongoing credit evaluation of our customers and maintain allowances for potential credit losses. For any contracts in loss positions, losses are recorded when probable and estimable. These losses, when incurred, have been within the range of our expectations. Use of Estimates: The preparation of financial statements in conformity with generally accepted accounting principles requires us to make estimates and assumptions that affect the amounts reported in the financial statements and accompanying notes. Some areas where we make estimates include allowance for doubtful accounts, credit memo reserve, accrued employee health and welfare benefits, stock compensation expense, income tax liabilities, accrued auto and workers’ compensation insurance claims, and intangible asset valuations. Such estimates are based on historical trends and on various other assumptions that are believed to be reasonable under the circumstances. Actual results could differ from our estimates. Future estimated expenses may fluctuate depending on changes in foreign currency rates. The estimates for payments due on long-term debt, lease payments under capital leases, accrued liabilities, contingent 42 consideration liabilities, intangible assets amortization expense, and rental payments are based upon foreign exchange rates as of December 31, 2013. Stock-Based Compensation: We recognize compensation expense for all stock-based awards made to our employees and directors. Stock-based compensation cost is measured at the grant date based on the value of the award and is recognized over the vesting period. Determining the fair value of stock-based awards at the grant date requires considerable judgment, including estimating expected volatility of our stock, expected term of the award, and the risk-free interest rate. Our stock’s expected volatility is based upon historical experience. The expected term of options granted is based on historical experience. The risk-free interest rate assumption is based upon the U.S. Treasury yield rates for a comparable period. If factors change and we employ different assumptions, stock-based compensation expense for new grants may differ significantly from what we have recorded in the past. Foreign Currency Translation: Assets and liabilities of foreign affiliates that use the local currency as their functional currency are translated at the exchange rate on the last day of the accounting period, and income statement accounts are translated at the average rates during the period. Related translation adjustments are reported as a component of Accumulated other comprehensive loss in Stericycle, Inc's equity. Environmental Matters: We record a liability for environmental remediation or damages when such liability becomes probable and the costs or damages can be reasonably estimated. We did not have any environmental liabilities recorded at December 31, 2013, nor are we aware of any issues at our facilities that could necessitate environmental remediation. New Accounting Standards: Accounting Standards Recently Adopted Testing Indefinite-Lived Intangible Assets for Impairment On January 1, 2013, we adopted guidance allowing a company to perform a qualitative assessment in determining whether an indefinite lived intangible asset is impaired. This new guidance is similar to the previously issued guidance allowing a qualitative assessment when performing annual goodwill impairment testing. The guidance also changes when a company should perform an interim period test for impairment, allowing for positive evidence to offset negative evidence when determining whether an interim impairment test is required. The new guidance does not affect the ultimate outcome of an impairment test; therefore there is no impact on our financial statements. We perform our annual test for impairment for indefinite lived intangibles in the fourth quarter. Accounting Standards Issued But Not Yet Adopted Presentation of an Unrecognized Tax Benefit When a Net Operating Loss Carryforward, a Similar Tax Loss, or a Tax Credit Carryforward Exists In July of 2013, the Financial Accounting Standards Board ("FASB") issued guidance on the presentation of unrecognized tax benefits when a net operating loss carryforward, a similar tax loss, or a tax credit carryforward exists at the reporting date. An unrecognized tax benefit, or a portion of an unrecognized tax benefit, should be presented in the financial statements as a reduction to a deferred tax asset for a net operating loss carryforward, a similar tax loss, or a tax credit carryforward, except in certain circumstances. To the extent a net operating loss carryforward, a similar tax loss, or a tax credit carryforward is not available at the reporting date under the tax law of the applicable jurisdiction to settle any additional income taxes that would result from the disallowance of a tax position or the tax law of the applicable jurisdiction does not 43 require the entity to use, and the entity does not intend to use, the deferred tax asset for such purpose, the unrecognized tax benefit should be presented in the financial statements as a liability and should not be combined with deferred tax assets. The assessment of whether a deferred tax asset is available is based on the unrecognized tax benefit and deferred tax asset that exist at the reporting date and should be made presuming disallowance of the tax position at the reporting date. For example, an entity should not evaluate whether the deferred tax asset expires before the statute of limitations on the tax position or whether the deferred tax asset may be used prior to the unrecognized tax benefit being settled. Both prospective and retrospective application may be applied. This guidance becomes effective for us beginning January 1, 2014, at which time we will apply the guidance on a prospective basis. This update affects presentation only. NOTE 3 – ACQUISITIONS AND DIVESTITURES The following table summarizes the locations of our acquisitions for the years ended December 31, 2013, 2012 and 2011: Acquisition Locations United States Argentina Brazil Canada Chile Ireland Japan Mexico Portugal Romania Spain United Kingdom Total 2013 2012 2011 13 3 2 3 1 — 3 1 2 6 3 12 49 17 1 1 — 3 — 1 2 1 2 8 5 41 21 1 4 2 1 1 3 — 1 6 2 3 45 During 2013, we completed 49 acquisitions, of which 13 were domestic and 36 were international businesses. Domestically, we acquired the selected assets of eleven regulated waste businesses, one communication services business, and 100% of the stock of another communication solutions business. Internationally, in Argentina, we acquired 100% of the stock of two regulated waste businesses and selected assets of one regulated waste business. In Brazil, we acquired 100% of the stock of one regulated waste business and 70% of another regulated waste business. In Canada, we acquired 100% of the stock of two regulated waste businesses and selected assets of one communication solution business. In Chile, we acquired 100% of the stock of one regulated waste business. In Japan, we acquired selected assets of three regulated waste businesses. In Mexico, we acquired 51% stock of a regulated waste business. In Portugal, we acquired 100% of the stock of one regulated waste business and selected assets of another regulated waste business. In Romania, we acquired 100% of the stock of two regulated waste businesses and selected assets of four regulated waste businesses. In Spain, we acquired 100% of the stock of two regulated waste business and selected assets of another regulated waste business. In the United Kingdom, we acquired 100% of the stock of seven regulated waste businesses, one recall and returns business, two communication solutions businesses, and selected assets of two regulated waste businesses. The following table summarizes the aggregate purchase price paid for acquisitions and other adjustments of consideration to be paid for acquisitions during the years ended December 31, 2013, 2012 and 2011: 44 In thousands Cash Promissory notes Deferred consideration Contingent consideration Total purchase price 2013 2012 2011 $ $ 161,936 64,581 31,149 4,371 262,037 $ $ 224,367 70,670 17,681 9,190 321,908 $ $ 469,209 38,461 11,695 7,404 526,769 For financial reporting purposes our acquisitions were accounted for using the acquisition method of accounting. These acquisitions resulted in recognition of goodwill in our financial statements reflecting the premium paid to acquire businesses that we believe are complementary to our existing operations and fit our growth strategy. During the twelve months ended December 31, 2013, we recognized a net increase in goodwill of $179.8 million excluding the effect of foreign currency translation (see Note 11 - Goodwill and Other Intangible Assets, in the Notes to the Consolidated Financial Statements). A net increase of $61.8 million was assigned to our United States reportable segment, and $118.0 million was assigned to our International reportable segment. Approximately $84.6 million of the goodwill recognized during the twelve months ended December 31, 2013 will be deductible for income taxes. During the twelve months ended December 31, 2013, we recognized a net increase in intangible assets of $92.4 million, excluding the effect of foreign currency translation. The changes include $77.9 million in the estimated fair value of acquired customer relationships with amortizable lives of 15 to 40 years, $7.9 million in permits with indefinite lives, $5.8 million in tradename with indefinite life, $0.3 million in tradenames with amortizable lives of 10 to 20 years, and $0.5 million in non-competes with amortizable lives of 3 to 5 years. The purchase prices for these acquisitions in excess of acquired tangible assets have been primarily allocated to goodwill and other intangibles and are preliminary, pending completion of certain intangible asset valuations and completion accounts. The following table summarizes the preliminary purchase price allocation for current period acquisitions and other adjustments to purchase price allocations during the years ended December 31, 2013, 2012 and 2011: In thousands Fixed assets Intangibles Goodwill Net other assets/ (liabilities) Debt Net deferred tax liabilities Noncontrolling interests Total purchase price allocation 2013 2012 2011 $ $ 15,582 92,398 179,795 (20) (7,512) (13,995) (4,211) 262,037 $ $ 30,426 150,149 147,156 23,102 (4,353) (20,186) (4,386) 321,908 $ $ 29,897 206,775 342,486 19,996 (1,240) (60,437) (10,708) 526,769 During the twelve months ended December 31, 2013, 2012 and 2011 the Company incurred $10.3 million, $7.9 million and $16.7 million, respectively, of acquisition related expenses. These expenses are included with with “Selling, general and administrative expenses” (“SG&A”) on our Consolidated Statements of Income. The results of operations of these acquired businesses have been included in the consolidated statements of income from the date of the acquisition. Because we integrate acquisitions into our current structure in order to achieve cost synergies, the effect of acquisitions on net income is not practical to estimate. The 2013 estimated impact to revenues of these acquisitions was $56.8 million. The estimated annualized revenues 45 from these acquisitions were approximately $154.3 million. The following consolidated pro forma information on the impact of these acquisitions to our consolidated revenues is based on the assumption that these acquisitions all occurred on January 1, 2013 and 2012. In thousands Revenues Years Ended December 31, 2013 2,240,302 2012 2,010,644 NOTE 4 – FAIR VALUE MEASUREMENTS Fair value is defined as the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. The fair value hierarchy distinguishes between (1) market participant assumptions developed based on market data obtained from independent sources (observable inputs) and (2) an entity's own assumptions about market participant assumptions developed based on the best information available in the circumstances (unobservable inputs). The fair value hierarchy consists of three broad levels, which gives the highest priority to unadjusted quoted prices in active markets for identical assets or liabilities (Level 1) and the lowest priority to unobservable inputs (Level 3). The three levels of the fair value hierarchy are described below: Level 1 – Quoted prices in active markets for identical assets or liabilities. Level 2 – Observable inputs other than quoted prices in active markets for identical assets and liabilities, quoted prices for identical or similar assets or liabilities in inactive markets, or other inputs that are observable or can be corroborated by observable market data for substantially the full term of the assets or liabilities. Level 3 – Inputs that are generally unobservable and typically reflect management’s estimate of assumptions that market participants would use in pricing the asset or liability. Financial assets and liabilities are classified in their entirety based on the lowest level of input that is significant to the fair value measurement. Our assessment of the significance of a particular input to the fair value measurement requires judgment, and may affect the valuation of assets and liabilities and their placement within the fair value hierarchy levels. The impact of our creditworthiness has been considered in the fair value measurements noted below. In addition, the fair value measurement of a liability must reflect the nonperformance risk of an entity. In thousands Assets: Cash and cash equivalents Short-term investments Total assets Liabilities: Contingent consideration Total liabilities Total as of December 31, 2013 Fair Value Measurements Using Level 2 Inputs Level 3 Inputs Level 1 Inputs $ $ $ $ 61,991 413 62,404 12,527 12,527 $ $ $ $ 61,991 413 62,404 $ $ — $ — $ — $ — — $ — $ — $ — — — 12,527 12,527 46 In thousands Assets: Cash and cash equivalents Short-term investments Total assets Liabilities: Contingent consideration Total liabilities Total as of December 31, 2012 Fair Value Measurements Using Level 2 Inputs Level 3 Inputs Level 1 Inputs $ $ $ $ 31,324 503 31,827 18,511 18,511 $ $ $ $ 31,324 503 31,827 $ $ — $ — $ — $ — — $ — $ — $ — — — 18,511 18,511 We had contingent consideration liabilities recorded using Level 3 inputs in the amount of $12.5 million (of which $9.2 million is classified as current liabilities at December 31, 2013), and $18.5 million at December 31, 2012. Contingent consideration represents amounts to be paid as part of acquisition consideration only if certain future events occur. These events are usually acquisition targets for revenues or earnings. We arrive at the fair value of contingent consideration by applying a weighted probability of potential outcomes to the maximum possible payout. The calculation of these potential outcomes is dependent on both past financial performance and management assumptions about future performance. If the financial performance measures were all fully met, our maximum liability would be $16.0 million at December 31, 2013. Contingent consideration liabilities are reassessed each quarter and are reflected in the Consolidated Balance Sheets as part of “Other current liabilities” or “Other liabilities”. Changes to contingent consideration are reflected in the table below: In thousands Contingent consideration at December 31, 2012 Increases due to acquisitions Increase due to additional ownership of noncontrolling interests Decrease due to payments Changes due to currency fluctuations Changes in fair value reflected in Selling, general, and administrative expenses Contingent consideration at December 31, 2013 $ $ 18,511 4,371 4,006 (11,068) (1,015) (2,278) 12,527 Fair Value of Debt: At December 31, 2013, the fair value of the Company’s debt obligations was estimated, using Level 2 inputs, at $1.41 billion compared to a carrying amount of $1.43 billion. At December 31, 2012, the fair value of the Company’s debt obligations was estimated, using Level 2 inputs, at $1.39 billion compared to a carrying amount of $1.36 billion. The fair values were estimated using an income approach by applying market interest rates for comparable instruments. The Company has no current plans to retire a significant amount of its debt prior to maturity. There were no movements of items between fair value hierarchies. 47 NOTE 5—INCOME TAXES The U.S. and International components of income before income taxes consisted of the following for the years ended December 31, 2013, 2012 and 2011: In thousands United States International Total income before income taxes 2013 2012 2011 $ $ 407,315 70,431 477,746 $ $ 357,076 60,121 417,197 $ $ 307,909 64,415 372,324 Significant components of our income tax expense for the years ended December 31, 2013, 2012 and 2011 are as follows: In thousands Current United States - federal United States - state and local International Deferred United States - federal United States - state and local International International - changes in statutory rates Total provision 2013 2012 2011 $ $ 103,751 11,683 24,486 139,920 31,808 5,510 (10,246) (2,330) 24,742 164,662 $ $ 95,864 14,034 17,192 127,090 25,028 3,881 (8,743) — 20,166 147,256 $ $ 99,481 10,205 11,906 121,592 7,690 2,589 4,879 (1,769) 13,389 134,981 A reconciliation of the income tax provision computed at the federal statutory rate to the effective tax rate for the years ended December 31, 2013, 2012 and 2011 are as follows: Federal statutory income tax rate Effect of: State and local taxes, net of federal tax effect Foreign tax rates Other Effective tax rate 2013 2012 2011 35.0 % 35.0 % 35.0 % 2.3 % (0.8)% (2.0)% 34.5 % 2.9 % (1.2)% (1.4)% 35.3 % 2.2 % (1.6)% 0.7 % 36.3 % Cash payments for income taxes were $102.1 million, $104.7 million and $76.6 million for the years ended December 31, 2013, 2012 and 2011, respectively. 48 Our deferred tax liabilities and assets as of December 31, 2013 and 2012 were as follows: In thousands Deferred tax liabilities: Property, plant and equipment Goodwill and intangibles Total deferred tax liabilities Deferred tax assets: Accrued liabilities Other Net operating tax loss carry-forwards Less: valuation allowances Total deferred tax assets Net deferred tax liabilities 2013 2012 $ $ (43,280) $ (387,942) (431,222) 20,415 25,625 8,097 (1,122) 53,015 (378,207) $ (37,112) (357,453) (394,565) 24,251 23,896 12,973 (3,340) 57,780 (336,785) At December 31, 2013, net operating loss carry-forwards for U.S. federal and state income tax purposes have been fully utilized, excluding net operating loss carry-forwards related to our acquisitions. The net operating loss carry-forwards from foreign and domestic acquisitions are approximately $21.8 million and certain of these net operating loss carry-forwards begin to expire in 2016. The tax benefit of these net operating losses is approximately $8.1 million at December 31, 2013, on which a valuation allowance of $1.1 million was recorded offsetting such tax benefit. The valuation allowance primarily relates to loss carry-forwards for which limitations are in place and utilization before their expiration is uncertain. During 2013, we reversed valuation allowances previously recorded in Japan, because net operating tax loss carry-forwards are now considered more likely than not to be realized. Other changes in our valuation allowance during 2013 were not material. Undistributed earnings of foreign subsidiaries are considered permanently reinvested, and therefore no deferred taxes are recorded thereon. The cumulative amounts of such earnings are $372.7 million at December 31, 2013, and it is not practicable to estimate the amount of tax that may be payable upon distribution assuming repatriation. On September 13, 2013, the IRS released final tangible property regulations under Sections 162(a) and 263(a) of the Internal Revenue Code regarding the deduction and capitalization of expenditures related to tangible property as well as dispositions of tangible property. Taxpayers may elect to apply them to tax years beginning on or after January 1, 2012. We have elected to implement this regulation as of January 1, 2013, which resulted in an immaterial reduction to our current year tax expense. We and our subsidiaries file U.S. federal income tax returns and income tax returns in various states and foreign jurisdictions. With a few exceptions, we are no longer subject to U.S. federal, state, local, or non- U.S. income tax examinations by tax authorities for years before 2010. In 2013 the Internal Revenue Service commenced an audit of our 2010 Corporate Income Tax return. That audit is still active at the date of this filing and we expect no material changes as a result of the examination. The Company has recorded accruals to cover certain unrecognized tax positions. Such unrecognized tax positions relate to additional taxes that the Company may be required to pay in various tax jurisdictions. During the course of examinations by various taxing authorities, proposed adjustments may be asserted. The Company evaluates such items on a case-by-case basis and adjusts the accrual for unrecognized tax positions as deemed necessary. The estimated amount of liability associated with the Company’s unrecognized tax positions that may significantly increase or decrease within the next twelve months cannot be reasonably estimated. 49 The total amount of unrecognized tax positions as of December 31, 2013 is $14.9 million. The amount of unrecognized tax positions that, if recognized, would affect the effective tax rate is approximately $14.9 million. We recognized interest and penalties accrued related to income tax reserves in the amount of $0.4 million and $0.3 million, for the years ended December 31, 2013 and 2012, respectively, as a component of income tax expense. The following table summarizes the changes in unrecognized tax positions during the years ended December 31, 2013 and 2012: In thousands Unrecognized tax positions, December 31, 2011 $ Gross increases - tax positions in prior period Gross decreases - tax positions in prior period Gross increases - current period tax positions Settlement Lapse of statute of limitations Unrecognized tax positions, December 31, 2012 $ Gross increases - tax positions in prior period Gross decreases - tax positions in prior period Gross increases - current period tax positions Settlement Lapse of statute of limitations Unrecognized tax positions, December 31, 2013 $ 10,772 2,284 — 4,119 — (1,071) 16,104 267 (1,129) 2,514 — (2,846) 14,910 NOTE 6 – STOCK BASED COMPENSATION At December 31, 2013, we had the following stock option and stock purchase plans: • • • • • • • the 2011 Incentive Stock Plan, which our stockholders approved in May 2011; the 2008 Incentive Stock Plan, which our stockholders approved in May 2008; the 2005 Incentive Stock Plan, which our stockholders approved in April 2005; the 2000 Nonstatutory Stock Option Plan, which expired in February 2010; the 1997 Stock Option Plan, which expired in January 2007; the 1996 Directors Stock Option Plan, which expired in May 2006; and the Employee Stock Purchase Plan (“ESPP”), which our stockholders approved in May 2001. The 2011 Incentive Stock Plan authorizes awards of stock options, stock appreciation rights, restricted stock, and restricted stock units for a total of 3,000,000 shares; the 2008 Plan authorizes awards of stock options, stock appreciation rights, restricted stock, and restricted stock units for a total of 3,500,000 shares; the 2005 Plan authorizes awards of stock options and stock appreciation rights for a total of 4,800,000 shares; the 2000 Plan authorizes stock option grants for a total of 7,000,000 shares; the 1997 Plan authorized stock option grants for a total of 6,000,000 shares; and the Directors Plan authorized stock option grants for a total of 2,340,000 shares. In terms of the stock options authorized, the 2011 Plan, 2008 Plan, and the 2005 Plan provide for the grant of non-statutory stock options (“NSOs”) and incentive stock options (“ISOs”) intended to qualify under section 422 of the Internal Revenue Code; the 2000 Plan provides for the grant of NSOs; the 1997 Plan provided for the grant of NSOs and ISOs; and the Directors Plan provided for the grant of NSOs. The 2011, 2008 and 2005 Plans authorize awards to our officers, employees and consultants, and following the expiration of the Directors Plan in May 2006, to our directors; the 2000 Plan authorized awards 50 to our employees and consultants but not to our officers and directors; the 1997 Plan authorized awards to our officers, directors, employees and consultants; and the Directors Plan authorized awards to our outside directors. The exercise price per share of an option granted under any of our stock option plans may not be less than the closing price of a share of our common stock on the date of grant. The maximum term of an option granted under any plan may not exceed 10 years. An option may be exercised only when it is vested and, in the case of an option granted to an employee (including an officer), only while he or she remains an employee and for a limited period following the termination of his or her employment. New shares are issued upon exercise of stock options. As of December 31, 2013, we reserved the following shares for issuance, consisting of both shares available for awards under the 2011 Plan, 2008 Plan, 2005 Plan, 2000 Plan, and 1997 Plan and shares issuable under outstanding stock option grants and restricted stock unit awards: 1996 Directors Plan shares 1997 Plan shares 2000 Plan shares 2005 Plan shares 2008 Plan shares 2011 Plan shares Total shares reserved 28,744 3,384 135,117 1,843,929 3,045,598 3,000,000 8,056,772 Employee Stock Purchase Plan: In October 2000, our Board of Directors adopted the Employee Stock Purchase Plan ("ESPP"), which our stock holders approved in May 2001, and was made effective as of July 1, 2001. The ESPP authorizes 900,000 shares of our common stock, which substantially most employees may purchase through payroll deductions at a price equal to 85% of the lower of the fair market values of the stock as of the beginning or the end of the six-month offering periods. An employee's payroll deductions, and stock purchase, may not exceed $5,000 during any offering period. During 2013, 2012 and 2011, 52,956 shares, 56,362 shares and 53,213 shares respectively, were issued through the ESPP. Stock Based Compensation Expense: During 2013, there were no changes to our stock compensation plans or modifications to outstanding stock-based awards which would change the value of any awards outstanding. Compensation expense for all stock-based compensation awards granted subsequent to January 1, 2006 is based on the grant-date fair value determined in accordance with the provisions of FASB accounting standards for share-based payments. The following table presents the total stock-based compensation expense resulting from stock option awards, restricted stock units (“RSUs”), and the ESPP included in the Consolidated Statements of Income: In thousands Years Ended December 31, 2012 2013 2011 Cost of revenues - stock option plan Selling, general and administrative - stock option plan Selling, general and administrative - RSUs Selling, general and administrative - ESPP Total pre-tax expense $ $ 120 15,212 1,116 1,009 17,457 $ $ 136 13,630 1,474 1,099 16,339 $ $ 121 13,428 811 1,007 15,367 51 The following table sets forth the tax benefits related to stock compensation: In thousands Tax benefit recognized in Statement of Income Excess tax benefit realized $ $ 4,518 17,153 $ 5,818 30,161 6,091 17,410 Years Ended December 31, 2012 2011 2013 Stock Options: Options granted to directors vest in one year and options granted to officers and employees generally vest over five years. Expense related to the graded vesting options is recognized using the straight-line method over the vesting period. Stock option activity for the year ended December 31, 2013, is summarized as follows: Outstanding at beginning of year Granted Exercised Forfeited Canceled or expired Outstanding at end of year Exercisable at end of year Vested and expected to vest Number of Options Weighted Average Exercise Price per Share 5,543,664 $ 1,057,630 (923,688) (135,371) (1,753) 5,540,482 2,739,717 4,965,902 $ $ $ 61.69 97.09 48.17 79.22 20.60 70.29 57.35 68.16 As of December 31, 2013, there was $27.2 million of total unrecognized compensation expense related to non-vested option awards, which is expected to be recognized over a weighted average period of 1.49 years. The total exercise intrinsic value represents the total pre-tax value (the difference between the sales price on that trading day in the year ended December 31, 2013 and the exercise price associated with the respective option). In thousands Total intrinsic value of options exercised $ 55,757 $ 97,816 $ 52,939 2013 2012 2011 The total aggregate intrinsic value represents the total pre-tax intrinsic value (the difference between our closing stock price on the last day of trading for the year ended December 31, 2013 and the exercise price, multiplied by the number of in-the-money options) that would have been received by the option holders assuming all option holders had exercised their options on December 31, 2013; this amount changes based on the fair market value of our stock. The following table sets forth the information related to outstanding and exercisable options for the years ended December 31: 52 Weighted average remaining contractual life of outstanding options (in years) Total aggregate intrinsic value of outstanding options (in thousands) Weighted average remaining contractual life of exercisable options (in years) Total aggregate intrinsic value of exercisable options (in thousands) $ $ 2013 2012 2011 6.60 6.70 6.50 254,200 $ 175,200 $ 184,300 5.30 5.50 5.30 161,100 $ 114,500 $ 128,900 Options outstanding and exercisable as of December 31, 2013 by price range are presented below: Range of Exercise Price $22.110 - $38.565 $38.905 - $49.760 $50.020 - $51.550 $51.750 - $58.820 $58.900 - $84.910 $85.000 - $85.000 $85.020 - $86.020 $86.240 - $86.240 $86.830 - $95.030 $95.870 - $119.190 $22.110 - $119.190 Options Outstanding Outstanding Average Remaining Life in Years 2.46 4.98 6.09 4.57 7.32 7.11 8.11 8.12 8.08 9.16 6.58 Weighted Average Exercise Price 33.46 $ 46.79 51.53 54.44 77.06 85.00 85.50 86.24 90.48 97.14 70.29 $ Shares 573,918 602,910 744,346 563,083 176,926 768,426 13,850 862,195 211,946 1,022,882 5,540,482 Options Exercisable Weighted Average Exercise Price 33.50 $ 46.74 51.52 54.43 78.54 85.00 85.55 86.24 88.85 96.56 57.35 $ Shares 565,918 436,174 401,501 550,667 119,462 321,318 2,450 187,983 115,370 38,874 2,739,717 The Company uses historical data to estimate expected life and volatility. The estimated fair value of stock options at the time of the grant using the Black-Scholes model option pricing model was as follows: Stock options granted (shares) Weighted average fair value at grant date Expected term (in years) Expected volatility Expected dividend yield Risk free interest rate Restricted Stock Units: $ Years Ended December 31, 2012 1,142,205 20.14 $ $ 2013 1,057,630 22.02 5.81 27.03% —% 1.00% 6.00 27.87% —% 1.05% 2011 1,050,226 21.07 5.75 27.42% —% 2.21% Restricted stock units ("RSUs") vest at the end of three or five years, and our 2008 and 2011 Plans include a share reserve related to RSUs granted at a 2-1 ratio. The following table sets forth the information related to RSUs for the years ended December 31: Total aggregate intrinsic value of outstanding units (in thousands) $ Per share fair value of units granted $ 8,185 96.40 $ 6,362 86.24 2,707 85.00 2013 2012 2011 A summary of the status of our non-vested RSUs and changes during the year 2013 are as follows: 53 Non-vested at beginning of year Granted Vested and released Forfeited Non-vested at end of year Number of Shares Weighted Average Grant Date Fair Value 68,202 17,900 (12,750) (2,895) 70,457 $ $ 79.45 96.40 51.65 90.75 88.32 As of December 31, 2013, there was $3.6 million of total unrecognized compensation expense related to RSUs, which is expected to be recognized over a weighted average period of 2.62 years. The fair value of units that vested during the years ended December 31, 2013 and 2012 was $1.2 million and $0.4 million, respectively. No units vested in 2011. At December 31, 2013 and 2012, we had 1,000,000 authorized shares of preferred stock and no shares issued or outstanding. NOTE 7—PREFERRED STOCK NOTE 8 – EARNINGS PER COMMON SHARE Basic earnings per share is computed by dividing income available to common shareholders by the weighted-average number of shares of common stock outstanding during the period. Diluted earnings per share is computed by dividing income available to common shareholders by the weighted-average number of shares of common stock outstanding during the period increased to include the number of additional shares of common stock that would have been outstanding if the potentially dilutive securities had been issued. Potentially dilutive securities include outstanding stock options, shares to be purchased under the Company’s employee stock purchase plan and RSUs. The dilutive effect of potentially dilutive securities is reflected in diluted earnings per share by application of the treasury stock method. Under the treasury stock method, an increase in the fair market value of the Company’s common stock can result in a greater dilutive effect from potentially dilutive securities. The following table sets forth the computation of basic and diluted earnings per share: In thousands, except share and per share data Numerator: Numerator for basic earnings per share net income attributable to Stericycle, Inc. Denominator: Denominator for basic earnings per share-weighted average shares Effect of diluted securities: Employee stock options Denominator for diluted earnings per share-adjusted weighted average shares and after assumed exercises Earnings per share – Basic Earnings per share – Diluted Years Ended December 31, 2012 2011 2013 $ 311,372 $ 267,996 $ 234,751 85,902,550 85,401,365 85,467,421 1,489,438 1,617,108 1,900,291 87,391,988 3.62 3.56 $ $ 87,018,473 3.14 3.08 $ $ 87,367,712 2.75 2.69 $ $ 54 For additional information regarding outstanding employee stock options, see Note 6 - Stock Based Compensation, in the Notes to the Consolidated Financial Statements. In 2013, 2012 and 2011, options to purchase 846,808 shares, 1,049,707 shares and 879,266 shares, respectively, at exercise prices of $94.76-$119.19, $77.49-$94.76 and $77.00-$94.24 were not included in the computation of diluted earnings per share because the effect would have been anti-dilutive. NOTE 9—ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) The following table sets forth the changes in the components of accumulated other comprehensive income for 2013, 2012 and 2011: In thousands Beginning balance January 1, 2011 Period change Ending balance December 31, 2011 Period change Ending balance December 31, 2012 Period change Ending balance December 31, 2013 Currency Translation Adjustments $ (14,128) $ (29,456) (43,584) $ 6,292 (37,292) $ (17,718) (55,010) $ $ $ $ Unrealized Gains (Losses) on Cash Flow Hedges Accumulated Other Comprehensive Income/ (Loss) (2,741) $ 341 (2,400) $ 628 (1,772) $ 314 (1,458) $ (16,869) (29,115) (45,984) 6,920 (39,064) (17,404) (56,468) The tax impact of the unrealized gains/ (losses) on cash flow hedges in accumulated other comprehensive income at December 31, 2013, 2012 and 2011 was $0.2 million, $0.4 million, and $0.2 million, respectively. Translation adjustments are not tax-effected as the Company’s net investment in foreign subsidiaries and all related foreign earnings are deemed permanently invested. NOTE 10—PROPERTY, PLANT AND EQUIPMENT Property, plant and equipment at December 31, 2013 and 2012 consisted of the following items: In thousands Land Building and improvements Machinery and equipment Vehicles Containers Office equipment and furniture Software Construction in progress Total property, plant & equipment Less: accumulated depreciation Property, plant and equipment, net 2013 2012 $ $ 26,818 113,740 214,324 46,579 145,273 68,005 25,676 41,583 681,998 (323,031) 358,967 $ $ 26,198 106,388 200,805 39,468 132,094 56,515 19,495 30,925 611,888 (276,018) 335,870 55 NOTE 11 – GOODWILL AND OTHER INTANGIBLE ASSETS Goodwill and other identifiable indefinite lived intangibles are not amortized, but are subject to an annual impairment test, or more frequent testing if circumstances indicate that they may be impaired. Goodwill We have two geographical reportable segments, “United States” and “International”, both of which have goodwill. The changes in the carrying amount of goodwill since December 31, 2011, by reportable segment, were as follows: In thousands Balance as of December 31, 2011 Goodwill acquired during year Goodwill allocation adjustments Sale of business Changes due to currency fluctuation Balance as of December 31, 2012 Goodwill acquired during year Goodwill allocation adjustments Changes due to currency fluctuation Balance as of December 31, 2013 United States 1,506,416 $ 114,931 (5,061) — — 1,616,286 57,250 4,541 — 1,678,077 $ International 407,287 $ 62,145 (24,859) (1,178) 5,422 448,817 116,534 1,470 (13,316) 553,505 $ $ $ Total 1,913,703 177,076 (29,920) (1,178) 5,422 2,065,103 173,784 6,011 (13,316) 2,231,582 Current year adjustments to goodwill for certain 2012 acquisitions are primarily due to the finalization of intangible asset valuations. During the quarter ended June 30, 2013, we performed our annual goodwill impairment evaluation for our three reporting units, Domestic Regulated and Compliance Services, Domestic Regulated Recall and Returns Management Services, and International Regulated and Compliance Services. We calculate the fair value of our reporting units using an income method and validate those results using a market approach. Both the income and market approaches indicated no impairment to goodwill to any of our three reporting units. Market Approach: Our market approach begins by calculating the market capitalization of the Company using the average stock price for the prior twelve months and the outstanding share count at June 30, 2013. We then look at the Company's Earnings Before Interest, Tax, Depreciation, and Amortization (“EBITDA”), adjusted for stock compensation expense and other items, such as change in fair value of contingent consideration, restructuring and plant closure costs, and litigation settlement for the prior twelve months. The calculated market capitalization is divided by the modified EBITDA to arrive at a valuation multiple. The fair value of each reporting unit is then calculated by taking the product of the valuation multiple and the trailing twelve month modified EBITDA of that reporting unit. The fair value was then compared to the reporting units' book value and determined to be in excess of the book value. We believe that starting with the fair value of the company as a whole is a reasonable measure as that fair value is then allocated to each reporting unit based on that reporting unit's individual earnings. A sustained drop in our stock price would have a negative impact to our fair value calculations. A temporary drop in earnings of a reporting unit would have a negative impact to our fair value calculations. The results of our goodwill impairment test using the market approach indicated the fair value of our reporting units exceeded book value by a substantial amount; in excess of 100%. 56 Income Approach: The income approach uses expected future cash flows of each reporting unit and discounts those cash flows to present values. Expected future cash flows are calculated using management assumptions of internal growth, capital expenditures, and cost efficiencies. Future acquisitions are not included in the expected future cash flows. We use a discount rate based on our Company calculated weighted average cost of capital which is adjusted for each of our reporting units based on size risk premium and country risk premium. Significant assumptions used in the income approach include realization of future cash flows and the discount rate used to present value those cash flows. The results of our goodwill impairment test using the income approach indicated the fair value of our reporting units exceeded book value by a substantial amount; in excess of 100%. Other Intangible Assets As of December 31, 2013 and 2012 the values of other intangible assets were as follows: In thousands Amortizable intangibles: Covenants not-to-compete Customer relationships Tradenames License agreements Other Indefinite lived intangibles: Operating permits Tradenames Total $ $ 2013 2012 Gross Carrying Amount Accumulated Amortization Net Value Gross Carrying Amount Accumulated Amortization Net Value 9,405 670,889 5,283 611 91 116,054 5,800 808,133 $ $ 5,366 81,271 1,031 416 14 — — 88,098 $ $ 4,039 589,618 4,252 195 77 $ 10,993 602,095 4,922 720 89 116,054 5,800 720,035 112,867 — $ 731,686 $ $ 5,843 57,236 712 420 4 $ 5,150 544,859 4,210 300 85 — — 64,215 112,867 — $ 667,471 In 2013 and 2012, we wrote off $2.9 million and $1.7 million, respectively, for the permit intangibles of facilities due to rationalizing our domestic and international operations. These expenses are reflected as part of "Selling, general and administrative expenses". Under current acquisition accounting, a fair value must be assigned to all acquired assets based on a theoretical "market participant" regardless of the acquirers' intended use for those assets. This accounting treatment can lead to the recognition of losses when a company disposes of acquired assets. In 2013, we wrote off $0.4 million of customer relationships due to impairment. We complete our annual impairment analysis of our indefinite lived intangibles during the quarter ended December 31 of each year. In 2013 and 2012, we performed our annual permit impairment evaluation and determined that, other than as noted above, there was no impairment. Our finite-lived intangible assets are amortized over their useful lives. We have determined that our customer relationships have useful lives from 14 to 40 years based upon the type of customer, with a weighted average remaining useful life of 25.6 years. We have covenants not-to-compete intangibles with useful lives from 3 to 14 years, with a weighted average remaining useful life of 3.9 years. We have tradename intangibles with useful lives from 10 to 40 years, with a weighted average remaining useful life of 15.7 years. We have license agreements with useful life of 5 years, with a weighted average remaining useful life of 1.9 years. We have determined that our permits have indefinite lives due to our ability to renew these permits with minimal additional cost, and therefore these are not amortized. During the years ended ended December 31, 2013, 2012 and 2011, the aggregate amortization expense was $27.1 million, $22.1 million and $16.3 million, respectively. 57 The estimated amortization expense for each of the next five years, assuming no additional amortizable intangible assets, is as follows for the years ended December 31: In thousands 2014 2015 2016 2017 2018 $ 29,087 28,895 28,548 28,402 28,072 Future amortization expense may fluctuate depending on changes in foreign currency rates, future acquisitions, or changes to the estimated amortizable life of the intangibles. The estimates for amortization expense noted above are based upon foreign exchange rates as of December 31, 2013. NOTE 12—ACCRUED LIABILITIES Accrued liabilities at December 31, 2013 and 2012 consisted of the following items: In thousands Accrued compensation Accrued insurance Accrued taxes Accrued interest Accrued professional services Others Total accrued liabilities 2013 2012 $ $ 36,210 29,363 19,538 8,593 3,097 10,644 107,445 $ $ 38,801 31,146 11,870 9,045 6,930 18,200 115,992 Long-term debt consisted of the following at December 31: NOTE 13 – DEBT In thousands Obligations under capital leases $1 billion senior credit facility weighted average rate 1.60%, due in 2016 $100 million private placement notes 5.64%, due in 2015 $175 million private placement notes 3.89%, due in 2017 $125 million private placement notes 2.68%, due in 2019 $225 million private placement notes 4.47%, due in 2020 $125 million private placement notes 3.26%, due in 2022 Acquisition notes weighted average rate of 2.26% and weighted average maturity of 3.6 years Foreign bank debt weighted average rate 8.37% and weighted average maturity of 1.6 years Total debt Less: current portion of total debt Long-term portion of total debt $ $ 2013 2012 $ 7,343 272,358 100,000 175,000 125,000 225,000 125,000 5,234 225,931 100,000 175,000 125,000 225,000 125,000 252,195 235,856 149,147 1,431,043 150,380 1,280,663 $ 139,063 1,356,084 87,781 1,268,303 58 Payments due on long-term debt, excluding capital lease obligations, during each of the five years subsequent to December 31, 2013 are as follows: In thousands 2014 2015 2016 2017 2018 Thereafter $ $ 146,908 211,744 344,556 204,971 20,688 494,833 1,423,700 We paid interest of $51.0 million, $47.5 million and $43.5 million for the years ended December 31, 2013, 2012 and 2011, respectively. Property under capital leases included with property, plant and equipment in the accompanying consolidated balance sheets is as follows at December 31: In thousands Land Buildings Machinery and equipment Vehicles Office equipment and furniture Less: accumulated depreciation 2013 2012 $ $ 198 550 2,262 10,530 — (3,905) 9,635 $ $ 190 528 2,451 7,377 123 (4,059) 6,610 Amortization related to these capital leases is included with depreciation expense. Minimum future lease payments under capital leases are as follows: In thousands 2014 2015 2016 2017 2018 Thereafter Total minimum lease payments Less: amounts representing interest Present value of net minimum lease payments Less: current portion included in other current liabilities Long-term obligations under capital leases $ $ 3,991 2,448 1,073 374 40 389 8,315 (972) 7,343 (3,472) 3,871 Our $1.0 billion senior credit facility maturing in September 2016, our $100.0 million private placement notes maturing April 2015, our $175.0 million private placement notes maturing in October 2017, our $125.0 million private placement notes maturing in December 2019, our $225.0 million private placement notes maturing in October 2020, and our $125.0 million private placement notes maturing in December 2022, all require us to comply with various financial, reporting and other covenants and restrictions, including a restriction on dividend payments. The financial debt covenants are the same for the senior credit facility and 59 the private placement notes. At December 31, 2013, we were in compliance with all of our financial debt covenants. As of December 31, 2013 and 2012, we had $155.0 million and $157.6 million, respectively, committed to outstanding letters of credit under our senior credit facility. The unused portion of the revolving credit facility as of December 31, 2013 and 2012 was $572.6 million and $616.5 million, respectively. Guarantees and loans Shiraishi-Sogyo Co. Ltd. (“Shiraishi”) is an unrelated party in Japan that is expanding its medical waste management business. We have guaranteed Shiriashi’s loan of $4.7 million borrowed from JPMorganChase Bank N.A. which is currently due on May 31, 2014. Based on information currently available, we have concluded the guarantee is not probable of being called and, therefore, we have not recorded any contingent liability relating to this guarantee. We have also extended non-interest bearing loans to Shiraishi for approximately $15.5 million due April 18, 2018, which are reflected in the Consolidated Balance Sheet as part of long term "Other assets" at December 31, 2013 and 2012. There is a collateral agreement in place on the assets of Shiraishi and related companies in support of amounts owed to the Company. NOTE 14—LEASE COMMITMENTS We lease various plant equipment, office furniture and equipment, motor vehicles, office and warehouse space, and landfills under operating lease agreements, which expire at various dates over the next 21 years. The leases for most of the properties contain renewal provisions. Rent expense for 2013, 2012 and 2011 was $92.4 million, $85.5 million and $75.3 million, respectively. Minimum future rental payments under non-cancelable operating leases that have initial or remaining terms in excess of one year as of December 31, 2013 for each of the next five years and in the aggregate are as follows: In thousands 2014 2015 2016 2017 2018 Thereafter $ $ 66,289 56,509 46,027 37,411 26,059 40,419 272,714 NOTE 15 – PRODUCTS AND SERVICES AND GEOGRAPHIC INFORMATION FASB Accounting Standards Codification Topic 280 requires segment information to be reported based on information utilized by executive management to internally assess performance and make operating decisions. We have determined that we have three operating segments based on the organizational structure of our company and information reviewed. These operating segments are Domestic Regulated and Compliance Services, Domestic Regulated Recall and Returns Management Services, and International Regulated and Compliance Services (“International”). We have aggregated Domestic Regulated and Compliance Services and Domestic Regulated Recall and Returns Management Services into one reportable segment, ("United States"), based on our consideration of the following aggregation criteria: • the long term economics 60 • • • • • the nature of the products and services the nature of the production processes the type or class of customer for their products and services the methods used to distribute their products or provide their services the nature of the regulatory environment. Management has determined that we have two reportable segments, United States (which includes Puerto Rico) and International. Revenues are attributed to countries based on the location of customers. The same accounting principles and critical accounting policies are used in the preparation of the financial statements for both reportable segments. Summary information for our reportable segments is as follows: In thousands Revenues: United States Europe Other international countries Total International Total Income before income taxes: United States International Total Total assets: United States International Total Property, Plant and Equipment, net: United States Europe Other international countries Total International Total 2013 2012 2011 $ $ $ $ $ $ $ $ 1,506,587 341,387 294,833 636,220 2,142,807 404,620 73,126 477,746 2,537,611 1,345,186 3,882,797 214,810 74,915 69,242 144,157 358,967 $ $ $ $ $ $ $ $ 1,370,806 301,615 240,728 542,343 1,913,149 359,748 57,449 417,197 2,427,297 1,119,441 3,546,738 207,387 64,690 63,793 128,483 335,870 $ $ $ $ $ $ $ $ 1,212,111 252,620 211,317 463,937 1,676,048 316,156 56,168 372,324 2,208,152 968,938 3,177,090 197,118 52,604 44,190 96,794 293,912 Revenues are attributable to countries based on the location of customers. Intercompany revenues recorded by the United States for work performed in Canada are eliminated prior to reporting United States revenues. The same accounting principles and critical accounting policies are used in the preparation of the financial statements for both reportable segments. 61 Detailed information for our United States reportable segment is as follows: In thousands Regulated and compliance services Recall and returns services Total revenue Net interest expense Income before income taxes Income taxes Net income attributable to Stericycle, Inc. Depreciation and amortization Capital expenditures $ $ $ $ 2013 1,408,812 97,775 1,506,587 43,131 404,620 152,874 251,746 50,166 43,442 $ $ $ $ 2012 1,254,486 116,320 1,370,806 41,084 359,748 138,807 220,941 45,234 38,528 $ $ $ $ 2011 1,094,928 117,183 1,212,111 40,048 316,156 119,982 196,174 40,689 36,270 Detailed information for our International reportable segment is as follows: In thousands Regulated and compliance services Net interest expense Income before income taxes Income taxes Net income Less: net income attributable to noncontrolling interests Net income attributable to Stericycle, Inc. Depreciation and amortization Capital expenditures 2013 2012 2011 $ 636,220 $ 542,343 $ 463,937 11,818 73,126 11,788 61,338 1,712 59,626 38,242 29,667 $ $ 10,186 57,449 8,449 49,000 1,945 47,055 31,049 26,708 $ $ 8,584 56,168 14,999 41,169 2,592 38,577 25,357 17,031 $ $ NOTE 16—EMPLOYEE BENEFIT PLAN We have a 401(k) defined contribution retirement savings plan covering substantially all domestic employees. Each participant may elect to defer a portion of his or her compensation subject to certain limitations. We may contribute up to 50% of the first 5% of compensation contributed to the plan by each employee up to a maximum of $1,750 per annum. Our contributions for the years ended December 31, 2013, 2012 and 2011 were approximately $3.0 million, $2.8 million and $2.6 million, respectively. The Company has several foreign defined contribution plans, which require the Company to contribute a percentage of the participating employee’s salary according to local regulations. For the years ended December 31, 2013, 2012 and 2011, total contributions made by the Company for these plans were approximately $0.9 million, $0.8 million and $0.8 million, respectively. NOTE 17 – LEGAL PROCEEDINGS We operate in a highly regulated industry and must deal with regulatory inquiries or investigations from time to time that may be instituted for a variety of reasons. We are also involved in a variety of civil litigation from time to time. As we have previously disclosed, we were served on March 12, 2013 with a class action complaint filed in the U.S. District Court for the Western District of Pennsylvania by an individual plaintiff for itself 62 and on behalf of all other “similarly situated” customers of ours. The complaint alleges, among other things, that we imposed unauthorized or excessive price increases and other charges on our customers in breach of our contracts and in violation of the Illinois Consumer Fraud and Deceptive Business Practices Act. The complaint sought certification of the lawsuit as a class action and the award to class members of appropriate damages and injunctive relief. The Pennsylvania class action complaint was filed in the wake of a settlement with the State of New York of an investigation under the New York False Claims Act (which the class action complaint describes at some length). The New York investigation arose out of a qui tam (or “whistle blower”) complaint under the federal False Claims Act and comparable state statutes which was filed under seal in the U.S. District Court for the Northern District of Illinois in April 2008 by a former employee of ours. The complaint was filed on behalf of the United States and 14 states and the District of Columbia. On September 4, 2013, we filed our answer to Plaintiff-Relator’s Second Amended Complaint, generally denying the allegations therein. Also, as previously disclosed, Tennessee, Massachusetts, Virginia and North Carolina have issued civil investigative demands to explore the allegations made on their behalf in the qui tam complaint but have not yet decided whether to join the Illinois action. Following the filing of the Pennsylvania class action complaint, we were served with class action complaints filed in federal court in California, Florida, Illinois and Utah and in state court in California. These complaints asserted claims and allegations substantially similar to those made in the Pennsylvania class action complaint. All of these cases appear to be follow-on litigation to our settlement with the State of New York. On August 9, 2013, the Judicial Panel on Multidistrict Litigation (MDL) granted our Motion to Transfer these related actions to the Northern District of Illinois for centralized pretrial proceedings. On December 10, 2013, we filed our answer to the Amended Consolidated Class Action Complaint in the MDL action, generally denying the allegations therein. We believe that we have operated in accordance with the terms of our customer contracts and that these complaints are without merit. We intend to vigorously defend ourselves against each of these lawsuits. On May 28, 2013, we received a notice of violation and order to comply from the State of Utah Division of Air Quality alleging violations of certain conditions of the operating permit for our incineration facility in North Salt Lake relating to emissions and emissions testing at the facility. We have subsequently completed testing, in accordance with protocols approved by the Division of Air Quality, that demonstrates that the facility is currently operating in compliance with applicable emissions standards and our permit conditions. We filed a formal response to the notice of violation on September 27, 2013 and remain in discussions with the Division of Air Quality regarding a resolution of this matter. 63 NOTE 18—SELECTED QUARTERLY FINANCIAL DATA (UNAUDITED) The following table summarizes our unaudited consolidated quarterly results of operations as reported for 2013 and 2012: In thousands, except per share data Revenues Gross profit Acquisition expenses Integration expenses Change in fair value of contingent consideration Restructuring costs and plant closure expense Impairment of intangible assets Litigation settlement Net income attributable to Stericycle, Inc. * Basic earnings per common share * Diluted earnings per common share In thousands, except per share data Revenues Gross profit Acquisition expenses Integration expenses Change in fair value of contingent consideration Restructuring costs and plant closure expense Litigation settlement Loss on sale of business Net income attributable to Stericycle, Inc. * Basic earnings per common share * Diluted earnings per common share First Quarter 2013 513,804 232,094 (1,803) (896) — — — (106) 74,617 0.87 0.85 First Quarter 2012 460,077 205,307 (1,539) (1,279) (1,204) (86) — — 64,857 0.76 0.75 $ $ $ $ $ $ Second Quarter 2013 526,525 237,852 (2,324) (1,383) 122 (104) — 2 78,044 0.91 0.89 Second Quarter 2012 468,950 209,488 (2,207) (1,044) 602 (1,064) — — 67,593 0.79 0.78 $ $ $ $ $ $ Third Quarter 2013 534,579 241,403 (2,111) (1,423) 185 (364) — (12) 80,547 0.94 0.92 Third Quarter 2012 480,484 215,554 (2,467) (1,217) 11 (2,250) — (4,867) 65,477 0.76 0.75 $ $ $ $ $ $ Fourth Quarter 2013 567,899 253,285 (4,037) (2,819) 1,971 (2,012) (1,405) (2,120) 78,164 0.91 0.90 Fourth Quarter 2012 503,638 226,956 (1,707) (1,356) (161) (1,933) (6,050) — 70,069 0.82 0.80 $ $ $ $ $ $ Year 2013 $ 2,142,807 964,634 (10,275) (6,521) 2,278 (2,480) (1,405) (2,236) 311,372 3.62 3.56 $ $ Year 2012 $ 1,913,149 857,305 (7,920) (4,896) (752) (5,333) (6,050) (4,867) 267,996 3.14 3.08 $ $ * EPS calculated on a quarterly basis, and, as such, the amounts may not total the calculated full-year EPS. NOTE 19—SUBSEQUENT EVENTS We have evaluated subsequent events through the date of filing our annual report on Form 10-K. No events have occurred that would require adjustment to or disclosure in the consolidated financial statements. 64 STERICYCLE, INC. AND SUBSIDIARIES SCHEDULE II—VALUATION AND QUALIFYING ACCOUNTS In thousands Allowance for doubtful accounts 2011 2012 2013 Balance Beginning of Period $ $ $ 10,845 18,905 19,443 $ $ $ Charges to Expenses Other Charges/ (Reversals) (1) Write-offs/ Payments Balance End of Period 7,079 4,634 4,823 $ $ $ 6,807 414 322 $ $ $ (5,826) $ (4,510) $ (5,454) $ 18,905 19,443 19,134 (1) Amounts consist primarily of valuation allowances assumed from acquired companies and currency translation adjustments. In thousands Valuation Allowance on Deferred Tax Assets 2011 2012 2013 Balance Beginning of Period Additions/ (Deductions) Charged to/ (from) Income Tax Expense Other Changes to Reserves (2) Balance End of Period $ $ $ 11,973 3,775 3,340 $ $ $ (663) $ — $ (1,451) $ (7,535) $ (435) $ (767) $ 3,775 3,340 1,122 (2) Amounts consist primarily of valuation allowances on acquired deferred tax assets from business combinations. Item 9. Changes in and Disagreements with Accountants on Accounting and Financial Disclosure None. Item 9A. Controls and Procedures (a) Evaluation of disclosure controls and procedures. Our management, with the participation of our Chairman and Chief Executive Officer and our Chief Financial Officer, conducted an evaluation of the effectiveness of our disclosure controls and procedures as of the end of the fiscal year covered by this Report. On the basis of this evaluation, our Chairman and Chief Executive Officer and our Chief Financial Officer each concluded that our disclosure controls and procedures were effective. The term “disclosure controls and procedures” is defined in Rule 13a-15(e) of the Securities Exchange Act of 1934 as “controls and other procedures of an issuer that are designed to ensure that information required to be disclosed by the issuer in the reports that it files or submits under the Act is recorded, processed, summarized and reported, within the time periods specified in the [Securities and Exchange] Commission’s rules and forms”. Our disclosure controls and procedures are designed to ensure that material information relating to us and our consolidated subsidiaries is accumulated and communicated to our management, including our Chairman and Chief Executive Officer and our Chief Financial Officer, as appropriate to allow timely decisions regarding our required disclosures. (b) Internal control over financial reporting. Management’s Report on Internal Control over Financial Reporting and our Independent Registered Public Accounting Firm’s Attestation Report are included in Item 8. 65 (c) Changes in internal controls. There were no changes in our internal controls or in other factors that could materially affect those controls during the quarter ended December 31, 2013. Item 9B. Other Information None. PART III Item 10. Directors, Executive Officers and Corporate Governance The information required by this Item regarding our directors is incorporated by reference to the information contained under the caption “Election of Directors” in our definitive proxy statement for our 2014 Annual Meeting of Stockholders to be held on May 21, 2014, to be filed pursuant to Regulation 14A. The information required by this Item regarding our executive officers is contained under the caption “Executive Officers of the Registrant” in Item 1 of Part I of this Report. The information required by this Item regarding compliance with Section 16(a) of the Securities Exchange Act of 1934 is incorporated by reference to the information contained under the caption “Section 16(a) Beneficial Ownership Reporting Compliance” in our definitive proxy statement for our 2014 Annual Meeting of Stockholders to be held on May 21, 2014, to be filed pursuant to Regulation 14A. We have adopted a code of business conduct that applies to all of our employees. The code of business conduct is available on our website, www.stericycle.com, under “About Us/Our Culture”. We intend to satisfy the disclosure requirement under Item 5.05 of Form 8-K regarding any amendments to, or waiver from, a provision of our code of conduct by posting such information on our website. The information required by this Item regarding certain corporate governance matters is incorporated by reference to the information contained under the caption “Election of Directors” in our definitive proxy statement for our 2014 Annual Meeting of Stockholders to be held on May 21, 2014, to be filed pursuant to Regulation 14A. Item 11. Executive Compensation The information required by this Item is incorporated by reference to the information contained under the caption “Compensation Discussion and Analysis” and following sections (up to Item 2) in our definitive proxy statement for our 2014 Annual Meeting of Stockholders to be held on May 21, 2014, to be filed pursuant to Regulation 14A. Item 12. Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters The information required by this Item is incorporated by reference to the information contained under the captions “Stock Ownership” and “Compensation Discussion and Analysis” and following sections (up to Item 2) in our definitive proxy statement for our 2014 Annual Meeting of Stockholders to be held on May 21, 2014, to be filed pursuant to Regulation 14A. Item 13. Certain Relationships and Related Transactions, and Director Independence The information required by this Item regarding our policies and procedures for the review, approval or ratification of transactions with related persons is incorporated by reference to the information contained 66 under the caption “Policy on Related Party Transactions” in Item 1 of our definitive proxy statement for our 2014 Annual Meeting of Stockholders to be held on May 21, 2014, to be filed pursuant to Regulation 14A. The information required by this Item regarding director independence is incorporated by reference to the information contained in Item 1 of our definitive proxy statement for our 2014 Annual Meeting of Stockholders to be held on May 21, 2014, to be filed pursuant to Regulation 14A. Item 14. Principal Accounting Fees and Services Fees for professional services provided by our independent public accountants, Ernst & Young LLP, in each of the last two fiscal years, in each of the following categories are: In thousands Audit fees Audit-related fees Tax fees All other fees 2013 2012 $ $ 1,500 — 210 — 1,710 $ $ 1,353 — 347 — 1,700 Fees for audit services include fees rendered in connection with the audit of our annual financial statements and the audit of our internal controls over financial reporting, and review of our interim financial statements included in our quarterly reports on Form 10-Q. In accordance with policies adopted by the Audit Committee of our Board of Directors, all audit and non-audit related services to be performed for us by our independent public accountants must be approved in advance by the Audit Committee. 67 PART IV Item 15. Exhibits and Financial Statement Schedules (a) List of Financial Statements, Financial Statement Schedule and Exhibits We have filed the following financial statements and financial statement schedule as part of this report: Report of Independent Registered Public Accounting Firm Report of Independent Registered Public Accounting Firm Consolidated Financial Statements of Stericycle, Inc. and Subsidiaries Consolidated Balance Sheets as of December 31, 2013 and 2012 Consolidated Statements of Income for Each of the Years in the Three-Year Period Ended December 31, 2013 Consolidated Statements of Comprehensive Income for Each of the Years in the Three-Year Period Ended December 31, 2013 Consolidated Statements of Cash Flows for Each of the Years in the Three-Year Period Ended December 31, 2013 Consolidated Statements of Changes in Equity for Each of the Years in the Three-Year Period Ended December 31, 2013 Notes to Consolidated Financial Statements Schedule II - Valuation and Qualifying Accounts Page 32 33 34 35 36 37 38 39 65 All other financial statement schedules have been omitted because they are not applicable to us or the required information is shown in the consolidated financial statements or notes thereto. We have filed the following exhibits with this report: Exhibit Index 3.1* Description Amended and restated certificate of incorporation (incorporated by reference to Exhibit 3.1 to our registration statement on Form S-1 declared effective on August 22, 1996 (Registration No. 333-05665)) Filed with Electronic Submission 3.2* 3.3* 3.4* 3.5* 3.6* 3.7* 3.8* 3.9* 4.1* First certificate of amendment to amended and restated certificate of incorporation (incorporated by reference to Exhibit 3.1 to our current report on Form 8-K filed November 29, 1999) Second certificate of amendment to amended and restated certificate of incorporation (incorporated by reference to Exhibit 3.4 to our annual report on Form 10-K for 2002) Third certificate of amendment to amended and restated certificate of incorporation (incorporated by reference to Exhibit 3.4 to our registration statement on Form S-4 declared effective on October 10, 2007 (Registration No. 333-144613)) Amended and restated bylaws (incorporated by reference to Exhibit 3(ii).1 to our current report on Form 8-K filed February 22, 2008) Amendment to amended and restated bylaws (incorporated by reference to Exhibit 3(ii).1 to our current report on Form 8-K filed August 20, 2008) Amendment to amended and restated bylaws (incorporated by reference to Exhibit 3(ii).1 to our current report on Form 8-K filed March 11, 2011) Amendment to amended and restated bylaws (incorporated by reference to Exhibit 3(ii).1 to our current report on Form 8-K filed February 16, 2012) Amendment to amended and restated bylaws (incorporated by reference to Exhibit 3(ii).1 to our current report on Form 8-K filed November 19, 2012) Specimen certificate for shares of our common stock, par value $.01 per share (incorporated by reference to Exhibit 4.1 to our registration statement on Form S-1 declared effective on August 22, 1996 (Registration No. 333-05665)) 68 10.1* 10.2* 10.3* 10.4* 10.5* Amended and Restated Credit Agreement dated as of September 21, 2011 entered into by us and certain of our subsidiaries as borrowers, Bank of America, N.A., as administrative agent, swingline lender, a lender and a letter of credit issuer, other lenders party to the amended and restated credit agreement, JPMorgan Chase Bank, N.A., as syndication agent, and HSBC Bank USA, National Association, Lloyds Securities, Inc., and Union Bank, N.A., as co-documentation agents (incorporated by reference to Exhibit 10.1 to our current report on Form 8-K filed September 23, 2011) First Amendment, dated as of October 18, 2012, to Amended and Restated Credit Agreement (incorporated by reference to Exhibit 10.2 to our annual report on Form 10-K for 2012) Note Purchase Agreement dated as of April 15, 2008 entered into by us, as issuer and seller, and The Northwestern Mutual Life Insurance Company, American United Life Insurance Company, The State Life Insurance Company, Pioneer Mutual Life Insurance Company, Knights of Columbus, Principal Life Insurance Company, CUNA Mutual Insurance Society, CUMIS Insurance Society, Inc. and Modern Woodmen of America, as purchasers (incorporated by reference to Exhibit 10.1 to our current report on Form 8-K filed April 18, 2008) Note Purchase Agreement dated as of August 18, 2010 entered into by us, as issuer and seller, and Metropolitan Life Insurance Company, MetLife Insurance Company of Connecticut, Union Fidelity Life Insurance Company, Allstate Life Insurance Company, Allstate Life Insurance Company of New York, American Heritage Life Insurance Company, New York Life Insurance Company, New York Life Insurance and Annuity Corporation, New York Life Insurance and Annuity Corporation Institutionally Owned Life Insurance Separate Account (BOLI 30C), Forethought Life Insurance Company, Hartford Life Insurance Company, Hartford Life and Accident Insurance Company, Hartford Fire Insurance Company, Physicians Life Insurance Company, Nationwide Life Insurance Company, Nationwide Life and Annuity Insurance Company, Massachusetts Mutual Life Insurance Company, C.M. Life Insurance Company, RiverSource Life Insurance Company, Thrivent Financial for Lutherans, The Lincoln National Life Insurance Company, The Northwestern Mutual Life Insurance Company, Jackson National Life Insurance Company, Allianz Life Insurance Company of North America, MONY Life Insurance Company, AXA Equitable Life Insurance Company, CUNA Mutual Insurance Society, Southern Farm Bureau Life Insurance Company, Phoenix Life Insurance Company, PHL Variable Insurance Company, Modern Woodmen of America, United of Omaha Life Insurance Company, Companion Life Insurance Company, Mutual of Omaha Insurance Company, Woodmen of the World Life Insurance Society, Knights of Columbus, Physicians Insurance A Mutual Company, Seabright Insurance Company and Country Life Insurance Company, as purchasers (incorporated by reference to our current report on Form 8-K filed August 27, 2010) Note Purchase Agreement dated as of October 22, 2012 entered into by us, as issuer and seller, and The Northwestern Mutual Life Insurance Company, Northwestern Long Term Care Insurance Company, The Lincoln National Life Insurance Company, ING USA Annuity and Life Insurance Company, ING Life Insurance and Annuity Company, Reliastar Life Insurance Company, Reliastar Life Insurance Company of New York, Principal Life Insurance Company, Penn Mutual Life Insurance Company, Symetra Life Insurance Company, Jackson National Life Insurance Company, Reassure America Life Insurance Company, Aviva Life and Annuity Company, Royal Neighbors of America, Thrivent Financial for Lutherans, AXA Equitable Life Insurance Company, MONY Life Insurance Company, RiverSource Life Insurance Company (944), RiverSource Life Insurance Co. of New York (904), Western-Southern Life Assurance Company, Columbus Life Insurance Company, Integrity Life Insurance Company, Integrity Life Insurance Company Separate Account GPO, National Integrity Life Insurance Company Separate Account GPO, Great-West Life & Annuity Insurance Company, Great-West Life & Annuity Insurance Company of South Carolina, Hartford Life Insurance Company, The Guardian Life Insurance Company of America, Modern Woodmen of America, National Life Insurance Company, Trinity Universal Insurance Company, Catholic United Financial, Occidental Life Insurance Company of North Carolina, Western Fraternal Life Association, Southern Farm Bureau Life Insurance Company, Woodmen of the World Life Insurance Society, Americo Financial Life & Annuity Insurance Company, American United Life Insurance Company, Ameritas Life Insurance Corp. of New York, Acacia Life Insurance Company, The Union Central Life Insurance Company, USAA Life Insurance Company, Country Life Insurance Company, ProAssurance Indemnity Company, Inc, ProAssurance Casualty Company, and State of Wisconsin Investment Board, as purchasers (incorporated by reference to our current report on Form 8-K filed October 26, 2012) 69 10.6*† 10.7*† 10.8*† 10.9*† 10.10*† 10.11*† 10.12*† 10.13*† 10.14*† 10.15*† 10.16*† 10.17*† 10.18*† 10.19*† 10.20*† 10.21*† 10.22*† 10.23*† 10.24*† 10.25† 10.26† 10.27*† 10.28*† 10.29*† 14* 21 23 Directors Stock Option Plan (Amended and Restated) (“Directors Plan”) (incorporated by reference to Exhibit 4.1 to our registration statement on Form S-8 filed August 2, 2001 (Registration No. 333-66542)) First amendment to Directors Plan (incorporated by reference to Exhibit 10.9 to our annual report on Form 10-K for 2001) Form of stock option agreement for option grant under Directors Plan (incorporated by reference to Exhibit 10.1 to our quarterly report on Form 10-Q for the quarter ended September 30, 2004) 1997 Stock Option Plan (“1997 Plan”) (incorporated by reference to Exhibit 10.3 to our annual report on Form 10-K for 1997) First amendment to 1997 Plan (incorporated by reference to Exhibit 10.9 to our registration statement on Form S-3 declared effective on February 4, 1999 (Registration No. 333-60591)) Second amendment to 1997 Plan (incorporated by reference to Exhibit 10.12 to our annual report on Form 10-K for 2001) Third amendment to 1997 Plan (incorporated by reference to Exhibit 10.16 to our annual report on Form 10-K for 2003) 2000 Nonstatutory Stock Option Plan (“2000 Plan”) (incorporated by reference to Exhibit 10.13 to our annual report on Form 10-K for 2001) First amendment to 2000 Plan (incorporated by reference to Exhibit 10.14 to our annual report on Form 10-K for 2001) Second amendment to 2000 Plan (incorporated by reference to Exhibit 10.15 to our annual report on Form 10-K for 2001) Third amendment to 2000 Plan (incorporated by reference to Exhibit 4.2 to our registration statement on Form S-8 filed December 20, 2002 (Registration No. 333-102097)) 2005 Incentive Stock Plan (“2005 Plan”) (incorporated by reference to Exhibit 4.1 to our registration statement on Form S-8 filed August 9, 2005 (Registration No. 333-127353)) First amendment to 2005 Plan (incorporated by reference to Exhibit 10.15 to our annual report on Form 10-K for 2008) 2008 Incentive Stock Plan (“2008 Plan”) (incorporated by reference to Exhibit 4.1 to our registration statement on Form S-8 filed August 8, 2008 (Registration No. 333-152877)) First amendment to 2008 Plan (incorporated by reference to Exhibit 10.19 to our annual report on Form 10-K for 2009) Amendment to 1997 Plan, 2000 Plan, 2005 Plan and 2008 Plan (incorporated by reference to Exhibit 10.21 to our annual report on Form 10-K for 2012) 2011 Incentive Stock Plan (“2011 Plan”) (incorporated by reference to Exhibit 4.1 to our registration statement on Form S-8 filed August 9, 2011 (Registration No. 333-176165)) Form of agreement for stock option grant under 2005, 2008 and 2011 Plans (incorporated by reference to Exhibit 10.20 to our annual report on Form 10-K for 2011) Form of agreement for restricted stock unit award under 2008 and 2011 Plans (incorporated by reference to Exhibit 10.21 to our annual report on Form 10-K for 2011) Bonus conversion program (2014 plan year) Form of agreement for stock option grant under bonus conversion program for 2014 plan year Employee Stock Purchase Plan (incorporated by reference to Exhibit 4.1 to our registration statement on Form S-8 filed November 8, 2013 (Registration No. 333-192235)) Plan of Compensation for Outside Directors (incorporated by reference to Exhibit 10.1 to our current report on Form 8-K filed August 11, 2006) First amendment to Plan of Compensation for Outside Directors (incorporated by reference to Exhibit 10.19 to our annual report on Form 10-K for 2006) Code of ethics (incorporated by reference to Exhibit 10.14 to our annual report on Form 10-K for 2003) Subsidiaries Consent of Independent Registered Public Accounting Firm 70 x x x x 31.1 31.2 32 Rule 13a-14(a)/15d-14(a) Certification of Chief Executive Officer Rule 13a-14(a)/15d-14(a) Certification of Chief Financial Officer Section 1350 Certification of Chief Executive Officer and Chief Financial Officer x x x x * Filed herewith Previously filed † Management contract or compensatory plan required to be filed pursuant to Item 601 of Regulation S-K 71 SIGNATURES Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized. Dated: February 28, 2014 STERICYCLE, INC. (Registrant) By: /s/ Frank J.M. ten Brink Frank J.M. ten Brink Executive Vice President and Chief Financial Officer (Principal Financial and Accounting Officer) Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of the Registrant and in the capacities and on the dates indicated. Dated: February 28, 2014 Name Title /s/ CHARLES A. ALUTTO Charles A. Alutto President, Chief Executive Officer and Director (Principal Executive Officer) /s/ FRANK J.M. TEN BRINK Frank J.M. ten Brink Executive Vice President and Chief Financial Officer (Principal Financial and Accounting Officer) Date February 28, 2014 February 28, 2014 /s/ MARK C. MILLER Mark C. Miller Executive Chairman of the Board of Directors February 28, 2014 /s/ JACK W. SCHULER Jack W. Schuler /s/ ROD F. DAMMEYER Rod F. Dammeyer /s/ WILLIAM K. HALL William K. Hall /s/ JONATHAN T. LORD, M.D Jonathan T. Lord, M.D. /s/ JOHN PATIENCE John Patience /s/ MIKE S. ZAFIROVSKI Mike S. Zafirovski /s/ THOMAS D. BROWN Thomas D. Brown /s/ RONALD G. SPAETH Ronald G. Spaeth Lead Director of the Board of Directors February 28, 2014 February 28, 2014 February 28, 2014 February 28, 2014 February 28, 2014 February 28, 2014 February 28, 2014 February 28, 2014 Director Director Director Director Director Director Director 72 3 1 0 2 ANNUAL REPORT ANNUAL REPORT Dear Fellow Shareholders: In 2013, Stericycle continued to set new Company financial records and expand our range of services in the U.S. and 11 other countries in pursuit of our core purpose of helping our customers fulfill their promise by providing solutions that protect people and brands, promote health, and safeguard the environment. Our revenues in 2013 grew to $2.14 billion, a 12.0% increase over 2012. Our gross margin was 45.0% in 2013 compared with 44.8% in 2012. Operating income before acquisition-related costs and various adjustments increased to $554.1 million from $498.5 million in 2012. Our operating margin before acquisition-related costs and various adjustments was 25.9% compared with 26.1% in 2012. Under U.S. generally accepted accounting principles (“GAAP”), net income attributable to Stericycle for 2013 increased 16.2%, to $311.4 million from $268.0 million, and diluted earnings per share increased 15.7%, to $3.56 from $3.08 per diluted share. Our 2013 results included a net reduction in net income of $16.4 million, or $0.19 per diluted share, due to acquisition and integration expenses, litigation settlement expenses, restructuring and plant closure costs, which were partially offset by a change in fair value of contingent consideration. Our 2012 results included a net reduction in net income of $22.4 million, or $0.26 per diluted share, due to acquisition and integration expenses, litigation settlement expenses, loss on sale of business, and restructuring and plant closure costs, and change in fair value of contingent consideration. Excluding the impact of these items on our results in 2013 and 2012, our non-GAAP net income attributable to Stericycle grew to $327.8 million in 2013, a 12.9% increase over $290.4 million in 2012. Non-GAAP earnings per diluted share,when adjusted for various items, increased 12.4% to $3.75 from $3.34 in 2012. Accomplishments in 2013 In 2013 we continued to generate strong free cash flow from operations, which we used to fund growth and improve our balance sheet. We invested $73.1 million in capital expenditures to expand our capabilities, drive innovation, and better serve the evolving needs of our customers. In addition, we used $161.9 million for domestic and international acquisitions and $163.7 million for stock repurchases on the open market. In the U.S.: We continued to strengthen Stericycle’s leadership position in regulated waste management, healthcare safety compliance services, and communication solutions. We increased the penetration of Steri•SafeSM, our compliance solutions program, which allows healthcare providers throughout the U.S. to create a safe, regulatory-compliant workplace. We expanded customer adoption of our Sharps Management Service, which not only reduces the risk of needle sticks for hospital staff, but also prevents thousands of tons of plastic and corrugated material from accumulating in landfills. We added new hospital and small quantity customers to our Pharmaceutical Waste Disposal Program helping them to dispose of pharmaceuticals that are unused or identified as waste in a safe, compliant and environmentally-responsible manner. We expanded our StrongPak service to more retail customers providing them with a compliant disposal service for various types of hazardous waste. We increased the penetration of our Communication Solutions services to both hospitals and small customers supporting their efforts to promote the health of their patients. In 2013 we completed 13 domestic acquisitions. Internationally: We continued to establish and strengthen our position in multiple international markets. We strengthened our capabilities in Argentina, Brazil, Canada, Chile, Ireland, Japan, Mexico, Portugal, Romania, Spain, and the United Kingdom. We continued to roll out our Clinical Services offering in select international markets. Clinical Services is a unique suite of solutions that addresses various aspects of managing a medical or dental practice, principal among which is regulated waste services. Clinical Services has a modular architecture which enables us to continue to market new products and services to both new and existing customers on an on-going basis. We acquired 36 businesses internationally in 2013 including a company with recall expertise and infrastructure in Europe. Sustainability: Safeguarding the environment is a critical component of our company’s purpose. Stericycle commits to capture new opportunities for sustainable growth by managing our internal operations in a socially and environmentally-responsible manner. Highlights of some of our sustainability programs and their benefits to the environment include: • In the U.S., the diversion of plastic containers from landfill through the use of our Sharps Management Service equates to over 10 million gallons of gas not burned and nearly 200 million pounds of CO2 not emitted into the atmosphere. We continue to roll out this service in Canada, Ireland and the United Kingdom. • Stericycle’s Pharmaceutical Waste Disposal Program helps keep unused drugs out of the water system. • We continue to add vehicle technology and equipment in our U.S. based transportation fleet to improve safety and fuel efficiency. • Our Sustainability Solutions service offers product re-use, recycling and alternative use options, and has diverted over 8 million pounds of waste from landfills in 2013 and over 38 million pounds in total. • In Ireland, we have diverted 15.6 million pounds of landfill waste in 2013 and 48.7 million pounds in total by sending treated medical waste to cement kilns as an alternative fuel source. Priorities for 2014 By building on Stericycle’s industry leadership position in 2013, we are confident that we have the operating platform that we need to drive future growth and explore new opportunities to better serve our customers. Our priorities for 2014 are as follows: Domestic Growth: Our focus will be on providing our multiple service offerings to both our small quantity (SQ) and large quantity (LQ) customer base as well as expanding our services to new customers. Our marketing efforts to SQ customers will concentrate on our Steri•SafeSM compliance services, StrongPak regulated waste services for the retail industry, and Regulated Waste Management Services. Our marketing focus for LQ customers will continue to be on extending the momentum of our Regulated Waste Management Services, including our Sharps Management Services, Pharmaceutical Waste Disposal Program, StrongPak, and Regulated Recall and Returns Management Services. We will continue to build on the Communications Solutions platform by expanding this offering to our existing customer base (both SQ and LQ) while concurrently focusing on new customer acquisitions. International Growth: We will remain focused on integrating the acquisitions we have completed and pursuing attractive international market opportunities directed at providing value to our customers. We will continue to expand and penetrate the international SQ customer market by leveraging our Clinical Services Program to grow our revenues and margins. We will also focus on the expansion of the Regulated Recall and Returns Management business in Europe. Profit Growth: We remain committed to improving our operating performance. We will seek to make further improvements to our collection route densities through the use of routing technology and acquisitions; to reduce our long-haul transportation costs; and to improve efficiency in our processing plants. Our culture of continuous improvement is focused on streamlining how we serve our customers and encourages the sharing of best practices and productivity improvement ideas across our organization. We will continue to invest in the latest Customer Experience tools to ensure that we serve our customers in a timely and efficient manner. Service Innovation and Environmental Sustainability Leadership: During 2014, we will maintain our commitment to being a service leader of solutions that meet our customers’ evolving needs and an environmental leader through our service offerings and our internal operations. Our innovative Steri•SafeSM Compliance Program continues to help our customers enjoy a safer, more regulatory-compliant workplace in a cost-effective manner. The breadth of our Regulated Recall and Returns Management Services helps our customers protect their brands and reduce liability. Our Sharps Management Service featuring reusable containers offers significant sustainability benefits by reducing waste volume and conserving valuable natural resources. Our Pharmaceutical Waste Disposal Program and StrongPak service help our customers ensure proper disposal of unused drugs, chemicals and other hazardous wastes to safeguard the environment. Our Communication Solutions offering helps our customers more effectively and proactively communicate with their patients thereby promoting health. • • • We are excited and confident about our future. We are committed to helping our customers fulfill their promise through a variety of services that protect people and brands, promote health, and safeguard the environment. We are a leader in providing regulated waste management and compliance services through our diverse offering of solutions. We will continue to improve the efficiency of our operations, to enhance our customers’ experience while maintaining our strong emphasis on safety and regulatory compliance, and to focus on the many growth opportunities that our leadership position affords us. We thank you for your continued support. Charles A. Alutto President and CEO C O R P O R A T E I N F O R M A T I O N E x e c u t i v e O f f i c e r s Charles A. Alutto President and Chief Executive Officer Mark C. Miller Executive Chairman Frank J.M. ten Brink Chief Financial Officer/CAO B o a r d o f D i r e c t o r s Mark C. Miller • Executive Chairman Jack W. Schuler • Lead Director Chairman – Nominating and Governance Committee Charles A. Alutto • President and Chief Executive Officer John Patience Member – Nominating and Governance Committee Member – Audit Committee Richard T. Kogler Chief Operating Officer Michael J. Collins President, Recall and Return Management Services Jonathan T. Lord, M.D. Chairman – Compensation Committee Member – Nominating and Governance Committee Thomas D. Brown Member – Audit Committee William K. Hall Member – Audit Committee Rodney F. Dammeyer Chairman – Audit Committee Member – Nominating and Governance Committee Ronald G. Spaeth Member – Compensation Committee Mike S. Zafirovski Member – Compensation Committee I n d e p e n d e n t A u d i t o r s F o r m 1 0 - K Ernst & Young LLP 155 N. Wacker Drive Chicago, Illinois 60606 O u t s i d e C o u n s e l Johnson and Colmar 2201 Waukegan Road, Suite 260 Bannockburn, Illinois 60015 T r a n s f e r A g e n t Wells Fargo Bank N.A. Shareowner Services 1110 Centre Pointe Curve, Suite #101 Mendota Heights, MN 55120-4100 Additional copies of this Annual Report or Form 10-K filed with the Securities and Exchange Commission are available, without charge, upon request from the company, Investor@stericycle.com or (800) 643-0240 ext. 2012. A n n u a l M e e t i n g The annual meeting of stockholders will be held on Wednesday, May 21, 2014 at the Hilton Garden Inn Chicago O’Hare Airport 2930 South River Road, Des Plaines, IL 60018. N a s d a q ® S y m b o l SRCL 3 3 1 1 0 0 2 2 (800) 643-0240 www.stericycle.com ANNUAL REPORT ANNUAL REPORT 

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