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LCNB CorpUNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 ________________ FORM 10-K _______________ (Mark One) x ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended December 31, 2020 OR o TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from ______ to ______ Commission File Number 51018 The Bancorp, Inc. (Exact name of registrant as specified in its charter) Delaware (State or other jurisdiction of incorporation or organization) 409 Silverside Road, Wilmington, DE (Address of principal executive offices) Registrant’s telephone number, including area code: (302) 385-5000 Securities registered pursuant to Section 12(b) of the Act: 23-3016517 (IRS Employer Identification No.) 19809 (Zip Code) Title of each class Common Stock, par value $1.00 per share Trading Symbol(s) TBBK Name of each exchange on which registered NASDAQ Global Select Securities registered pursuant to Section 12(g) of the Act: Title of class None Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act. Yes o No x Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(a) of the Act. Yes o No x Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes x No o Indicate by check mark whether the registrant has submitted electronically, every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files). Yes x No o Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act. Large accelerated filer o Smaller reporting company o Accelerated filer x Emerging growth company o Non-accelerated filer o If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. o Indicate by check mark whether the registrant has filed a report on and attestation to its management’s assessment of the effectiveness of its internal control over financial reporting under Section 404(b) of the Sarbanes-Oxley Act (15 U.S.C. 7262(b)) by the registered public accounting firm that prepared or issued its audit report. x Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Act). Yes o No x The aggregate market value of the common shares of the registrant held by non-affiliates of the registrant, based upon the closing price of such shares on June 30, 2020 of $9.80 was approximately $616.1 million. As of March 1, 2021, 57,934,841 shares of common stock, par value $1.00 per share, of the registrant were outstanding. Portions of the proxy statement for registrant’s 2021 Annual Meeting of Shareholders are incorporated by reference in Part III of this Form 10-K. DOCUMENTS INCORPORATED BY REFERENCE THE BANCORP, INC. INDEX TO ANNUAL REPORT ON FORM 10-K Forward-looking statements Business Risk Factors Unresolved Staff Comments Properties Legal Proceedings Mine Safety Disclosures Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities Selected Financial Data Management’s Discussion and Analysis of Financial Condition and Results of Operations Quantitative and Qualitative Disclosures About Market Risk Financial Statements and Supplementary Data Changes in and Disagreements with Accountants on Accounting and Financial Disclosure Controls and Procedures Other Information Directors, Executive Officers and Corporate Governance Executive Compensation Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters Certain Relationships and Related Transactions, and Director Independence Principal Accountant Fees and Services Exhibits and Financial Statement Schedules Form 10-K Summary PART I Item 1: Item 1A: Item 1B: Item 2: Item 3: Item 4: PART II Item 5: Item 6: Item 7: Item 7A: Item 8: Item 9: Item 9A: Item 9B: PART III Item 10: Item 11: Item 12: Item 13: Item 14: PART IV Item 15: Item 16: SIGNATURES Page 1 3 25 42 42 42 43 43 47 49 83 84 142 143 146 146 146 146 146 146 147 149 150 FORWARD-LOOKING STATEMENTS The Securities and Exchange Commission (“SEC”) encourages companies to disclose forward-looking information so that investors can better understand a company’s future prospects and make informed investment decisions. This report contains such “forward-looking statements” within the meaning of Section 27A of the Securities Act of 1933, as amended, or Securities Act, and Section 21E of the Securities Exchange Act of 1934, as amended, or Exchange Act. Words such as “anticipates,” “estimates,” “expects,” “projects,” “intends,” “plans,” “believes,” “should” and words and terms of similar substance used in connection with any discussion of future operating and financial performance identify forward-looking statements. Unless we have indicated otherwise, or the context otherwise requires, references in this report to “we,” “us,” and “our” or similar terms, are to The Bancorp, Inc. and its subsidiaries. We claim the protection of safe harbor for forward-looking statements provided in the Private Securities Litigation Reform Act of 1995. These statements may be made directly in this report and they may also be incorporated by reference in this report to other documents filed with the SEC, and include, but are not limited to, statements about future financial and operating results and performance, statements about our plans, objectives, expectations and intentions with respect to future operations, products and services, and other statements that are not historical facts. These forward-looking statements are based upon the current beliefs and expectations of our management and are inherently subject to significant business, economic and competitive uncertainties and contingencies, many of which are difficult to predict and generally beyond our control. In addition, these forward-looking statements are subject to assumptions with respect to future business strategies and decisions that are subject to change. Actual results may differ materially from the anticipated results discussed in these forward-looking statements. The following factors, among others, could cause actual results to differ materially from the anticipated results or other expectations expressed in the forward-looking statements: the risk factors discussed and identified in Item 1A of this report and in other of our public filings with the SEC; an inconsistent recovery from an extended period of weak economic and slow growth conditions in the U.S. economy, including the impact of the Covid-19 pandemic, have had, and may in the future have, significant adverse effects on our assets and operating results, including increases in payment defaults and other credit risks, decreases in the fair value of some assets and increases in our provision for credit losses; operating costs may increase; adverse governmental or regulatory policies may be promulgated; weak economic and credit market conditions may result in a reduction in our capital base, reducing our ability to maintain deposits at current levels; management and other key personnel may be lost; competition may increase; the costs of our interest-bearing liabilities, principally deposits, may increase relative to the interest received on our interest-bearing assets, principally loans, thereby decreasing our net interest income; loan and investment yields may decrease resulting in a lower net interest margin; possible geographic concentration could result in our loan portfolio being adversely affected by economic factors unique to the geographic area and not reflected in other regions of the country; the market value of real estate that secures certain of our loans, principally commercial real estate loans held at fair value, Small Business Administration loans under the 504 Fixed Asset Financing Program and our discontinued commercial loan portfolio, has been, and may continue to be, adversely affected by recent economic and market conditions, and may be affected by other conditions outside of our control such as lack of demand for real estate of the type securing our loans, natural disasters, changes in neighborhood values, competitive overbuilding, weather, casualty losses, occupancy rates and other similar factors; we must satisfy our regulators with respect to Bank Secrecy Act, Anti-Money Laundering and other regulatory mandates to prevent possible future restrictions on adding customers; 1 the loans from our discontinued operations are now held-for-sale and were marked to fair value based on various internal and external inputs; however, the actual sales price could differ from those third-party fair values. The reinvestment rate for the proceeds of those sales in investment securities depends on future market interest rates; and we may not be able to sustain our historical growth rates in our loan, prepaid and debit card and other lines of business. We caution you not to place undue reliance on these forward-looking statements, which speak only as of the date of this report. All subsequent written and oral forward-looking statements attributable to us or any person acting on our behalf are expressly qualified in their entirety by the cautionary statements contained or referred to in this section. Except to the extent required by applicable law or regulation, we undertake no obligation to update these forward-looking statements to reflect events or circumstances after the date of this report or to reflect the occurrence of unanticipated events. 2 PART I Item 1. Business. Overview We are a Delaware financial holding company and our primary subsidiary is The Bancorp Bank, which we wholly own and which we refer to as “the Bank”. The vast majority of our revenue and income is generated through the Bank. In our continuing operations, we have four primary lines of specialty lending: securities-backed lines of credit (“SBLOC”) and insurance policy cash value-backed lines of credit (“IBLOC”), vehicle fleet and other equipment leasing (“direct lease financing”), small business loans (“SBL”) and loans which prior to 2020 were generated for sale into capital markets through commercial loan securitizations and other sales (“CMBS”). In the third quarter of 2020, we decided to retain those loans on our balance sheet and no future securitizations or sales are currently planned. SBLs are comprised primarily of Small Business Administration (“SBA”) loans. SBLOCs and IBLOCs are loans which are generated through institutional banking affinity groups and are respectively collateralized by marketable securities and the cash value of insurance policies. SBLOCs are typically offered in conjunction with brokerage accounts and are offered nationally. Vehicle fleet and other equipment leases are generated in a number of Atlantic Coast and other states. SBL loans and other commercial loans held at fair value are made nationally. At December 31, 2020, SBLOC and IBLOC, direct lease financing, SBL, Advisor Financing, and other commercial loans held at fair value respectively totaled $1.55 billion, $462.2 million, $821.5 million (including SBL loans held at fair value), $48.3 million, and $1.57 billion (excluding SBL loans held at fair value), respectively, and comprised approximately 35%, 10%, 18%, 1%, and 35% of our loan portfolio and commercial loans held at fair value. Our investment portfolio amounted to $1.21 billion at December 31, 2020, representing a decrease from the prior year. The majority of our deposits and non-interest income are generated in our payments business which consists of consumer deposit accounts accessed by Bank-issued prepaid or debit cards, automated clearing house, or “ACH” accounts, the collection of card payments on behalf of merchants and other payments. The card-accessed deposit accounts are comprised of debit and prepaid card accounts that are generated by companies that market directly to end users. Our card- accessed deposit account types are diverse and include: consumer and business debit, general purpose reloadable prepaid, pre-tax medical spending benefit, payroll, gift, government, corporate incentive, reward, business payment accounts and others. Our ACH accounts facilitate bill payments and our acquiring accounts provide clearing and settlement services for payments made to merchants which must be settled through associations such as Visa or MasterCard. We also provide banking services to organizations with a pre-existing customer base tailored to support or complement the services provided by these organizations to their customers. These services include loan and deposit accounts for investment advisory companies through our institutional banking department. We typically provide these services under the name and through the facilities of each organization with whom we develop a relationship. We refer to this, generally, as affinity banking. Available Information Our main office is located at 409 Silverside Road, Wilmington, Delaware 19809 and our telephone number is (302) 385-5000. Our website internet address is www.thebancorp.com. We make available free of charge on our website our Annual Report on Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K and amendments to those reports and our proxy statements as soon as reasonably practicable after we file them with the SEC. Investors are encouraged to access these reports and other information about our business on our website. Information found on our website is not part of this Annual Report on Form 10-K. We also will provide copies of our Annual Report on Form 10-K, free of charge, upon written request to our Investor Relations Department at our address for our principal executive offices, 409 Silverside Road, Wilmington, Delaware 19809. Also posted on our website, and available in print upon request by any stockholder to our Investor Relations Department, are the charters of the standing committees of our Board of Directors and standards of conduct governing our directors, officers and employees. Our Strategies Our principal strategies are to: Fund our Loan and Investment Portfolio Growth with Stable Deposits and Generate Non-interest Income from Prepaid and Debit Card Accounts and Other Payment Processing. Our principal focus is to grow our specialty lending operations and investment portfolio, and fund these loans and investments through a variety of sources that provide stable deposits, which are lower cost compared to certain other types of funding. Funding sources include prepaid and debit card accounts, institutional banking transaction 3 accounts and card payment processing. We derive the largest component of our deposits and non-interest income from our prepaid and debit card operations. Develop Relationships with Affinity Groups to Gain Sponsored Access to their Membership, Client or Customer Bases to Market our Services. We seek to develop relationships with organizations with established membership, client or customer bases. Through these affinity group relationships, we gain access to an organization’s members, clients and customers under the organization’s sponsorship. We believe that by marketing targeted products and services to these constituencies through their pre-existing relationships with the organizations, we will continue to generate stable and lower cost deposits compared to certain other funding sources, generate fee income and, with respect to private label banking, lower our customer acquisition costs and build close customer relationships. Use Our Existing Infrastructure as a Platform for Growth. We have made significant investments in our banking infrastructure to support our growth. We believe that this infrastructure can accommodate significant additional growth without proportionate increases in expense. We believe that this infrastructure enables us to maximize efficiencies through economies of scale as we grow without adversely affecting our relationships with our customers. Payments Business Line: Deposit Products and Services We offer a range of products and services to our affinity group clients and their customer bases through direct or private label banking strategies, including: checking accounts; savings accounts; money market accounts; We also offer ACH bill payment and other payment services. commercial accounts; and various types of prepaid and debit cards. Specialty Finance: Lending Activities We focus our lending activities upon four specialty lending segments: SBLOC and IBLOC loans, direct lease financing and SBL loans. Prior to 2020 we originated and sold commercial real estate loans into CMBS securitizations. In 2020, we decided to retain those loans on our balance sheet and no future securitizations or sales are planned. SBLOC, IBLOC and Advisor Financing. We make loans to individuals, trusts and entities which are secured by a pledge of marketable securities maintained in one or more accounts with respect to which we obtain a securities account control agreement. The securities pledged may be either debt or equity securities or a combination thereof, but all such securities must be listed for trading on a national securities exchange or automated inter-dealer quotation system. SBLOCs are typically payable on demand. Most of our SBLOCs are drawn to meet a specific need of the borrower (such as for bridge financing of real estate) and are typically drawn for 12 to 18 months at a time. Maximum SBLOC line amounts are calculated by applying a standard ‘advance rate’ calculation against the eligible security type depending on asset class: typically up to 50% for equity securities and mutual fund securities and 80% for investment grade (Standard & Poor’s rating of BBB- or higher, or Moody’s rating of Baa3 or higher) municipal or corporate debt securities. Borrowers generally must have a credit score of 660 or higher, although we may allow exceptions based upon a review of the borrower’s income, assets and other credit information. Substantially all SBLOCs have full recourse to the borrower. The underlying securities that act as collateral for our SBLOC commitments are monitored on a daily basis to confirm the composition of the client portfolio and its daily market value. Although these accounts are closely monitored, severely falling markets or sudden drops in price with respect to individual pledged securities could result in the loan being under-collateralized and consequently in default and, upon sale of the collateral, could result in losses to the Bank. We also make similar loans which are collateralized by the cash surrender value of insurance policies, or IBLOCs. Should a loan default, the primary risks for IBLOCs are if the insurance company issuing the policy were to become insolvent, or if that company would fail to recognize the Bank’s assignment of policy proceeds. To mitigate these risks, insurance company ratings are periodically evaluated for compliance with our standards. Additionally, the Bank utilizes assignments of cash surrender value which legal counsel has concluded are enforceable. In 2020, the Bank began originating loans to investment advisors for purposes of debt refinance, acquisition of another firm or internal 4 succession. Maximum loan amounts are subject to loan-to-value ratios of 70%, based on third party business appraisals, but may be increased depending upon the debt service coverage ratio. Personal guarantees and blanket business liens are obtained as appropriate. The qualitative factors for advisor financing focus on changes in lending policies and procedures, portfolio performance and economic conditions. Leases. We provide lease financing for commercial and government vehicle fleets and, to a lesser extent, provide lease financing for other equipment. Our leases are either open-end or closed-end. An open-end lease is one in which, at the end of the lease term, the lessee must pay us the difference between the amount at which we sell the leased asset and the stated termination value. Termination value is a contractual value agreed to by the parties at the inception of a lease as to the value of the leased asset at the end of the lease term. A closed-end lease is one for which no such payment is due on lease termination. In a closed-end lease, the risk that the amount received on a sale of the leased asset will be less than the residual value is assumed by us, as lessor. While we do not have specific underwriting criteria for our lease financing, we analyze information we obtain about the lessee, including financial statements and credit reports, to determine the lessee’s ability to perform its obligations. SBL Loans. SBL, or small business loans, consist primarily of SBA loans. We participate in two ongoing loan programs established by the SBA: the 7(a) Loan Guarantee Program and the 504 Fixed Asset Financing Program. The 7(a) Loan Guarantee Program is designed to help small business borrowers start or expand their businesses by providing partial guarantees of loans made by banks and non-bank lending institutions for specific business purposes, including long or short term working capital; funds for the purchase of equipment, machinery, supplies and materials; funds for the purchase, construction or renovation of real estate; and funds to acquire, operate or expand an existing business or refinance existing debt, all under conditions established by the SBA. The terms of the loans must come within parameters set by the SBA, including borrower eligibility, loan maturity, and maximum loan amount. 7(a) loans must be secured by all available business assets and personal real estate until the recovery value equals the loan amount or until all personal real estate of the borrower have been pledged. Personal guarantees are required from all owners of 20% or more of the equity of the business, although lenders may also require personal guarantees of owners of less than 20%. Loan guarantees can range up to 85% of loan principal for loans of up to $150,000 and 75% for loans in excess of that amount. The SBA loan guaranty is typically paid to the lender after the liquidation of all collateral, but may be paid prior to liquidation of certain assets, mitigating the losses due to collateral deficiencies up to the percentage of the guarantee. To maintain the guarantee, we must comply with applicable SBA regulations, and we risk loss of the guarantee should we fail to comply. 7(a) loan amounts are not limited to a percentage of estimated collateral value and are instead based on the business’s ability to repay the loan from its cash flow. If the business generates inadequate cash flow to repay principal and interest and borrowers are otherwise unable to repay the loan, losses may result if related collateral is sold for less than the unguaranteed balance of the loan. Because these loans are generally at variable rates, higher rate environments will increase required payments from borrowers, with increased payment default risk. As a result of a wide variety of collateral with very specific uses, markets for resale of the collateral may be limited, which could adversely affect amounts realized upon sale. The 7(a) program is funded through annual appropriations approved by Congress matching funding requirements for loans approved within the budget year. Should those appropriations be reduced or cease, our ability to make 7(a) loans will be curtailed or terminated. The 504 Fixed Asset Financing Program is designed to provide small businesses with financing for the purchase of fixed assets, including real estate and buildings; the purchase of improvements to real estate; the construction of new facilities or modernizing, renovating or converting existing facilities; the purchase of long-term machinery and equipment; and debt refinancing. A 504 loan may not be used for working capital, trading asset purchases or investment in rental real estate. In a 504 financing, the borrower must supply 10% of the financing amount, we provide 50% of the financing amount and a Certified Development Company, or “CDC”, provides 40% of the financing amount. If the borrower has less than two years of operating history or if the assets being financed are considered “special purpose,” the funding percentages are 15%, 50% and 35%, respectively. If both conditions are met, the funding percentages are 20%, 50% and 30%, respectively. We receive a first lien on the assets being financed and the CDC receives a second lien. Personal guarantees of the principal owners of the business are required. The funds for the CDC loans are raised through a monthly auction of bonds that are guaranteed by the U.S. government and, accordingly, if the government guarantees are curtailed or terminated, our ability to make 504 loans would be curtailed or terminated. Certain basic loan terms, as with the 7(a) program, are established by the SBA, including borrower eligibility, maximum loan amount, maximum maturity date, interest rates and loan fees. While real estate is appraised and values are established for other collateral, and the loan amount is limited to a percentage of cost of the assets being acquired by the borrower, such amounts may not be realized upon resale if the borrower defaults and the Bank forecloses on the collateral. SBA 7(a) and 504 loans may include construction advances which are subject to risk inherent to construction projects, including environmental risks, engineering defects, contractor risk, and risk of project completion. Delays in construction may also 5 compromise the owner’s business plan and result in additional stresses on cash flow required to service the loan. Higher than expected construction costs may also result, impacting repayment capability and collateral values. Additionally, we make SBA loans to franchisees of various business concepts, including loans to multiple franchisees with the same concept. In making loans to franchisees, we consider franchisee failure rates for the specific franchise concept. However, factors adversely affecting a specific type of franchisor or franchise concept, including in particular risks that a franchise concept loses popularity with consumers or encounters negative publicity about its products or services, could harm the value not only of a particular franchisee’s business but also of multiple loans to other franchisees with the same concept. We also participated in the Paycheck Protection Program, or “PPP”, in 2020 which was a temporary program to provide Covid-19 pandemic relief to small businesses. Additional PPP lending was authorized by Congress for 2021 and we also intend to participate in that program. PPP loans are fully guaranteed by the U.S. government and are expected to be repaid within one year of origination or less. CRE Loans. Prior to 2020 we originated commercial real estate, or “CRE”, loans for sale into securitizations into commercial mortgage backed security, or “CMBS” markets. In 2020, we decided to retain the loans which had not been sold on our balance sheet. These loans are collateralized by various types of commercial real estate, primarily multi-family (apartments) but also include, retail, office and hotels, and are not recourse to the borrower (except for carve-outs such as fraud) and, accordingly, depend on cash reserves and cash generated by the underlying properties for repayment. The vast majority of these loans are variable rate and, as a result, higher market rates will result in higher payments and greater cash flow requirements, although all loans require an interest rate cap to mitigate that risk. Should cash flow and available cash reserves prove inadequate to cover debt service on these loans, repayment will primarily depend upon the sales price of the property. Low occupancy or rental rates may negatively impact loan repayment. Because these loans were originated for sale, the underwriting and other criteria used were those which buyers in the capital markets indicated were most crucial when determining whether to buy the loans. Such criteria include the loan-to-value ratio and debt yield (net operating income divided by first mortgage debt). However, property values may fall below appraised values and below the outstanding balance of the loan, which would reduce the price at which we could sell the loan. Affinity Group Banking Products and Services Card Issuing Services. We issue debit and prepaid cards to access diverse types of deposit accounts including: consumer and business debit, general purpose reloadable prepaid, pre-tax medical spending benefit, payroll, gift, government, corporate incentive, reward, business payment accounts and others. Our cards are offered to end users through our relationships with benefits administrators, third-party administrators, insurers, corporate incentive companies, rebate fulfillment organizations, payroll administrators, large retail chains, consumer service organizations and FinTech disruptors. Our cards are network-branded through our agreements with Visa, MasterCard, and Discover. The majority of fees we earn result from contractual fees paid by third-party sponsors, computed on a per transaction basis, and monthly service fees. Additionally, we earn interchange fees paid through settlement associations such as Visa, which are also determined on a per transaction basis. These accounts have demonstrated a history of stability and lower cost compared to certain other types of funding. Our accounts are offered throughout the United States. Card Payment, Bill Payment and ACH Processing. We act as the depository institution for the processing of credit and debit card payments made to various businesses. We also act as the bank sponsor and depository institution for independent service organizations that process such payments and for other companies, such as bill payment companies for which we process ACH payments. We have designed products that enable those organizations to more easily process electronic payments and to better manage their risk of loss. These accounts are a source of demand deposits and fee income. Institutional Banking. We have developed strategic relationships with limited-purpose trust companies, registered investment advisers, broker-dealers and other firms offering institutional banking services. We provide customized, private label demand, money market and securities backed loan products to the client base of these groups. Private Label Banking. Through our private label banking strategy, we provide our affinity group partners with banking services that have been customized to the needs of their respective customers. This allows these affinity groups to provide their members the affinity-branded banking services they desire. Affinity group websites identify the Bank as the provider of these banking services. We and the affinity group also may create products and services, or modify products and services already on our menu, that specifically relate to the needs and interests of the affinity group itself, or the affinity group’s members or customers. Our private label banking services have been developed to include both deposit and lending-related products and services. 6 We pay fees to certain affinity groups based upon deposits and loans they generate. These fees vary, and certain fees increase as market interest rates increase, while other fee rates may be fixed. Such fees comprise substantially all of the interest expense on deposits in our consolidated statement of operations. Other Operations Account Services. Depending upon the product, account holders may access our products through the website or app of their affinity group, or through our website. This access may allow account holders to apply for loans, review account activity, pay bills electronically, receive statements electronically and print statements. Call Centers. A third-party servicer provides virtually all call center operations that serve inbound customer support, including after hours and overflow support. The call center provides account holders or potential account holders with assistance accessing the Bank’s products and services, and in resolving any related customer issues that may arise. Located in Manila, Philippines, TELUS International currently operates 24 hours a day, seven days a week. Third-Party Service Providers. To reduce operating costs and capitalize on the technical capabilities of selected vendors, we outsource certain bank operations and systems to third-party service providers, principally the following: data processing services, check imaging, loan processing, electronic bill payment and statement rendering; servicing of prepaid and debit card accounts; call center customer support, including institutional banking for overflow and after-hours support; access to automated teller machine networks; bank accounting and general ledger system; data warehousing services; and certain software development. Because we outsource these operational functions to experienced third-party service providers that have the capacity to process a high volume of transactions, we believe we can more readily and cost-effectively respond to growth than if we sought to develop these capabilities internally. Should any of our current relationships terminate, we believe we could maintain business continuity by securing the required services from an alternative source without material interruption of our operations. Sales and Marketing Affinity Group Banking. We have a national scope for our affinity group banking operations, and we use a personal sales/targeted media advertising approach to market to existing and potential commercial affinity group organizations. The affinity group organizations with which we have relationships perform marketing functions to the ultimate individual customers. Our marketing program to affinity group organizations consists of: print advertising; attending and making presentations at trade shows and other events for targeted affinity organizations; and direct contact with potential affinity organizations by our marketing staff, with relationship managers focusing on particular regional markets. Loan Administration and Business Development Offices. We maintain offices to market and administer our leasing programs in Crofton, Maryland, Kent, Washington, Charlotte, North Carolina, Raritan, New Jersey, Logan, Utah, Norristown and Warminster, Pennsylvania and Orlando, Florida. We maintain SBL loan offices in suburban Chicago (Westmont), Illinois and suburban Raleigh (Morrisville), North Carolina, primarily for SBA loans. We maintain a loan administration office in New York, New York. 7 Technology Primary System Architecture. We provide financial products and services through a secure, tiered architecture using commercially available software and with third party providers whom we believe to be industry leaders. We maintain a platform of several web technologies, databases, firewalls, and licensed and proprietary financial services software to support our unique client base. User activity is distributed across our service offerings, with internally developed software as well as third-party platforms and processors. The goal of our systems designs is to service our client requirements efficiently, which has been accomplished using data and service replication between internal data centers and cloud platforms for our critical applications. The system’s flexible architecture is designed to meet current capacity needs and allow expansion for future demands. In addition to built-in redundancies, we monitor our systems using automated internal tools, and use independent third parties to validate our controls. Security. The Bancorp has an established Cyber Security Program that is mapped to the NIST Cyber Security Framework. The program is also fully compliant with the FFIEC Cyber Security framework and relevant ISO standards. The Bancorp obtains annual PCI certification. Highlights of the program include: A security testing schedule which includes internal/external penetration testing; Regular vulnerability assessments; Detailed vulnerability management; Monitoring and reporting of systems and critical applications; Data loss prevention controls; A training and compliance program for staff including a detailed policy; and File access and integrity monitoring and reporting; Threat intelligence; Third-party vendor management. Intellectual Property and Other Proprietary Rights We use third-party providers for a significant portion of our core and internet banking systems and operations. Where applicable, we rely principally upon trade secret and trademark law to protect our intellectual property. We do not typically enter into intellectual property-related confidentiality agreements with our affinity group customers because we maintain control over the software used for banking functions rather than licensing them for customers to use. Moreover, we believe that factors such as the relationships we develop with our affinity group and banking customers, the quality of our banking products, the level and reliability of the service we provide, and the customization of our products and services to meet the needs of our affinity groups are substantially more significant to our ability to succeed. Competition We compete with numerous banks and other financial institutions such as finance companies, leasing companies, credit unions, insurance companies, money market funds, investment firms and private lenders, as well as online lenders and other non-traditional competitors. Our primary competitors in each of our business lines differ significantly from those in our other business lines principally because few financial institutions compete against us in all business segments in which we operate. For prepaid and debit accounts, our largest source of funding and fee income, competitors include Meta Financial and for SBLOC, our largest lending portfolio, competitors include TriState Capital and Goldman Sachs. For SBA loans our competitors include Live Oak Bank and for leasing our competitors include Enterprise. Significant costs of entry include Bank Secrecy Act (“BSA”) and other regulatory costs which may impact competition for prepaid and debit card accounts. We believe that our ability to compete successfully depends on a number of factors, including: our ability to expand our affinity group banking program; competitors’ interest rates and service fees; the scope of our products and services; 8 the relevance of our products and services to customer needs and the rate at which we and our competitors introduce them; satisfaction of our customers with our customer service; our perceived safety as a depository institution, including our size, credit rating, capital strength, earnings strength and regulatory posture; ease of use of our banking websites and other customer interfaces; and the capacity, reliability and security of our network infrastructure. If we experience difficulty in any of these areas, our competitive position could be materially adversely affected, which would affect our growth, our profitability and, possibly, our ability to continue operations. With respect to our affinity group operations, we believe we can compete effectively as a result of our ability to customize our product offerings to the affinity group’s needs. We believe that the costs of entry to offering prepaid and debit card accounts, especially compliance costs, are relatively high and somewhat prohibitive to new competitors. We have competed successfully with institutions much larger than ourselves; however, many of our competitors have larger customer bases, greater name recognition, greater financial and other resources and longer operating histories which may impact our ability to compete. Our future success will depend on our ability to compete effectively in a highly competitive market. Regulation Under Banking Law Overview We are regulated extensively under both federal and state banking law and related regulations. We are a Delaware corporation and a financial holding company registered with the Board of Governors of the Federal Reserve System, or the “Federal Reserve”. We are subject to supervision and regulation by the Federal Reserve and the Delaware Office of the State Bank Commissioner, or the Commissioner. The Bank, as a state-chartered, nonmember depository institution, is supervised by the Commissioner, as well as the Federal Deposit Insurance Corporation, or “FDIC”. The Bank is subject to requirements and restrictions under federal and state law, including requirements to maintain reserves against deposits, restrictions on the types and amount of loans that may be made and the interest that may be charged, and limitations on the types of investments that may be made and the types of services that may be offered. Various consumer laws and regulations also affect the Bank’s operations. Any change in the regulatory requirements and policies by the Federal Reserve, the FDIC, the Commissioner, other federal regulatory agencies, the United States Congress, or the states in which we operate or our customers reside could have a material adverse impact on us, the Bank and our operations. Certain regulatory requirements applicable to us and the Bank are referred to below or elsewhere in this report. The description of statutes and regulations is not intended to be a complete explanation of such statutes and regulations or their effects on the Bank or us and is qualified in its entirety by reference to the actual statutes and regulations. Federal Regulation As a financial holding company, we are subject to regular examination by the Federal Reserve and must file annual reports and provide any additional information that the Federal Reserve may request. Under the Bank Holding Company Act of 1956, as amended, which we refer to as the “BHCA”, a financial holding company may not directly or indirectly acquire ownership or control of more than 5% of the voting shares or substantially all of the assets of any bank, or merge or consolidate with another financial holding company, without the prior approval of the Federal Reserve. Permitted Activities. The BHCA generally limits the activities of a financial holding company and its subsidiaries to that of banking, managing or controlling banks, or any other activity that is determined to be so closely related to banking or to managing or controlling banks that an exception is allowed for those activities. These activities include, among other things, and subject to limitations, operating a mortgage company, finance company, credit card company or factoring company; performing data processing operations; the issuance and sale of consumer-type payment instruments; providing investment and financial advice; acting as an insurance agent for particular types of credit related insurance and providing specified securities brokerage services for customers. 9 Change in Control. The BHCA prohibits a company from acquiring control of a financial holding company without prior Federal Reserve approval. Similarly, the Change in Bank Control Act, which we refer to as the “CBCA”, prohibits a person or group of persons from acquiring “control” of a financial holding company unless the Federal Reserve has been notified and has not objected to the transaction. In general, under a rebuttable presumption established by the Federal Reserve, the acquisition of 10% or more of any class of voting securities of a financial holding company is presumed to be an acquisition of control of the holding company if: the financial holding company has a class of securities registered under Section 12 of the Securities Exchange Act of 1934; or no other person will own or control a greater percentage of that class of voting securities immediately after the transaction. An acquisition of 25% or more of the outstanding shares of any class of voting securities of a financial holding company is conclusively deemed to be the acquisition of control. In determining percentage ownership for a person, Federal Reserve policy is to count securities obtainable by that person through the exercise of options or warrants, even if the options or warrants have not then vested. The Federal Reserve has revised its minority investment policy statement, under which, subject to the filing of certain commitments with the Federal Reserve, an investor can acquire up to one-third of our equity without being deemed to have engaged in a change in control, provided that no more than 15% of the investor’s equity is voting stock. This revised policy statement also permits non-controlling passive investors to engage in interactions with our management without being considered as controlling our operations. Regulatory Restrictions on Dividends. It is the policy of the Federal Reserve that financial holding companies should pay cash dividends on common stock only out of income available over the past year and only if prospective earnings retention is consistent with the organization’s expected future needs and financial condition. The policy provides that financial holding companies should not maintain a level of cash dividends that undermines the financial holding company’s ability to serve as a source of strength to its banking subsidiaries. See “Holding Company Liability,” below. Federal Reserve policies also affect the ability of a financial holding company to pay in-kind dividends. Various federal and state statutory provisions limit the amount of dividends that subsidiary banks can pay to their holding companies without regulatory approval. The Bank is also subject to limitations under state law regarding the payment of dividends, including the requirement that dividends may be paid only out of net profits. See “Delaware Regulation” below. In addition to these explicit limitations, federal and state regulatory agencies are authorized to prohibit a banking subsidiary or financial holding company from engaging in unsafe or unsound banking practices. Depending upon the circumstances, the agencies could take the position that paying a dividend would constitute an unsafe or unsound banking practice. Because we are a legal entity separate and distinct from the Bank, our right to participate in the distribution of assets of the Bank, or any other subsidiary, upon the Bank’s or the subsidiary’s liquidation or reorganization will be subject to the prior claims of the Bank’s or subsidiary’s creditors. In the event of liquidation or other resolution of an insured depository institution, the claims of depositors and other general or subordinated creditors have priority of payment over the claims of holders of any obligation of the institution’s holding company or any of the holding company’s shareholders or creditors. Holding Company Liability. Under Federal Reserve policy, a financial holding company is expected to act as a source of financial strength to each of its banking subsidiaries and commit resources to their support. The Dodd-Frank Wall Street Reform and Consumer Protection Act, or (“the Dodd-Frank Act”), codified this policy as a statutory requirement. Under this requirement, we are expected to commit resources to support the Bank, including at times when we may not be in a financial position to provide such resources. As discussed below under “Prompt Corrective Action,” a financial holding company in certain circumstances could be required to guarantee the capital plan of an undercapitalized banking subsidiary. In the event of a financial holding company’s bankruptcy under Chapter 11 of the U.S. Bankruptcy Code, the trustee will be deemed to have assumed, and is required to cure immediately, any deficit under any commitment by the debtor holding company to any of the federal banking agencies to maintain the capital of an insured depository institution, and any claim for breach of such obligation will generally have priority over most other unsecured claims. 10 Capital Adequacy. The Federal Reserve and the FDIC have issued standards for measuring capital adequacy for financial holding companies and banks. These standards are designed to provide risk-based capital guidelines and to incorporate a consistent framework. The risk-based guidelines are used by the agencies in their examination and supervisory process, as well as in the analysis of any applications. As discussed below under “Prompt Corrective Action,” a failure to meet minimum capital requirements could subject us or the Bank to a variety of enforcement remedies available to federal regulatory authorities, including, in the most severe cases, termination of deposit insurance by the FDIC and placing the Bank into conservatorship or receivership. In general, these risk-related standards require banks and financial holding companies to maintain capital based on “risk-adjusted” assets so that the categories of assets with potentially higher credit risk will require more capital backing than categories with lower credit risk. In addition, banks and financial holding companies are required to maintain capital to support off-balance sheet activities such as loan commitments. As a result of the Dodd-Frank Act, our financial holding company status depends upon our maintaining our status as “well capitalized” and “well managed” under applicable Federal Reserve regulations. If a financial holding company ceases to meet these requirements, the Federal Reserve may impose corrective capital and/or managerial requirements on the financial holding company and place limitations on its ability to conduct the broader financial activities permissible for financial holding companies. In addition, the Federal Reserve may require divestiture of the holding company’s depository institution if the deficiencies persist. The standards classify total capital for this risk-based measure into two tiers, referred to as Tier 1 and Tier 2. Tier 1 capital consists of common shareholders’ equity, certain non-cumulative perpetual preferred stock, and minority interests in equity accounts of consolidated subsidiaries, less certain adjustments. Tier 2 capital consists of the allowance for credit losses (within certain limits), perpetual preferred stock not included in Tier 1, hybrid capital instruments, term subordinate debt, and intermediate-term preferred stock, less certain adjustments. Together, these two categories of capital comprise a bank’s or financial holding company’s “qualifying total capital.” However, capital that qualifies as Tier 2 capital is limited in amount to 100% of Tier 1 capital in testing compliance with the total risk-based capital minimum standards. Banks and financial holding companies must have a minimum ratio of 8% of qualifying total capital to total risk-weighted assets, and a minimum ratio of 4% of qualifying Tier 1 capital to total risk-weighted assets. At December 31, 2020, we and the Bank had total capital to risk-adjusted assets ratios of 14.84% and 14.68%, respectively, and Tier 1 capital to risk-adjusted assets ratios of 14.43% and 14.27%, respectively. In addition, the Federal Reserve and the FDIC have established minimum leverage ratio guidelines. The principal objective of these guidelines is to constrain the maximum degree to which a financial institution can leverage its equity capital base. It is intended to be used as a supplement to the risk-based capital guidelines. These guidelines provide for a minimum ratio of Tier 1 capital to adjusted average total assets of 3% for financial holding companies that meet certain specified criteria, including those having the highest regulatory rating. Other financial institutions generally must maintain a leverage ratio of at least 3% plus 100 to 200 basis points. The guidelines also provide that financial institutions experiencing internal growth or making acquisitions will be expected to maintain strong capital positions substantially above minimum supervisory levels, without significant reliance on intangible assets. Furthermore, the banking agencies have indicated that they may consider other indicia of capital strength in evaluating proposals for expansion or new activities. At December 31, 2020, we and the Bank had leverage ratios of 9.20% and 9.11%, respectively. The federal banking agencies’ standards provide that concentration of credit risk and certain risks arising from non-traditional activities, as well as an institution’s ability to manage these risks, are important factors to be taken into account by them in assessing a financial institution’s overall capital adequacy. The risk-based capital standards also provide for the consideration of interest rate risk in the agency’s determination of a financial institution’s capital adequacy. The standards require financial institutions to effectively measure and monitor their interest rate risk and to maintain capital adequate for that risk. These standards can be expected to be amended from time to time. The Dodd-Frank Act includes certain related provisions which are often referred to as the “Collins Amendment.” These provisions are intended to subject bank holding companies to the same capital requirements as their bank subsidiaries and to eliminate or significantly reduce the use of hybrid capital instruments, especially trust preferred securities, as regulatory capital. Under the Collins Amendment, trust preferred securities issued by a company, such as our company, with total consolidated assets of less than $15 billion before May 19, 2010 and treated as regulatory capital are grandfathered, but any such securities issued later are not eligible as regulatory capital. The federal banking regulators issued final rules setting minimum risk-based and leverage capital requirements for holding companies and banks on a consolidated basis that are no less stringent than the generally applicable requirements in effect 11 for depository institutions under the prompt corrective action regulations discussed below and other components of the Collins Amendment. Basel III Capital Rules. In July 2013, our primary federal regulator, the Federal Reserve, and the Bank’s primary federal regulator, the FDIC, approved final rules, which we refer to as the New Capital Rules, establishing a new comprehensive capital framework for U.S. banking organizations. The New Capital Rules generally implement the Basel Committee on Banking Supervision’s December 2010 final capital framework referred to as “Basel III” for strengthening international capital standards. The New Capital Rules substantially revise the risk-based capital requirements applicable to bank holding companies and their depository institution subsidiaries, including us and the Bank, as compared to the current U.S. general risk-based capital rules. The New Capital Rules revise the definitions and the components of regulatory capital, as well as address other issues affecting the numerator in banking institutions’ regulatory capital ratios. The New Capital Rules also address asset risk-weights and other matters affecting the denominator in banking institutions’ regulatory capital ratios and replace the existing general risk-weighting approach, which was derived from the Basel Committee’s 1988 “Basel I” capital accords, with a more risk-sensitive approach based, in part, on the “standardized approach” in the Basel Committee’s 2004 “Basel II” capital accords. In addition, the New Capital Rules implement certain provisions of the Dodd-Frank Act, including the requirements of Section 939A to remove references to credit ratings from the federal agencies’ rules. The New Capital Rules became effective for us and the Bank on January 1, 2015, subject to phase-in periods for certain of their components and other provisions. Among other matters, the New Capital Rules: (i) introduce a new capital measure called “Common Equity Tier 1,” or CET1 and related regulatory capital ratio of CET1 to risk-weighted assets; (ii) specify that Tier 1 capital consists of CET1 and “Additional Tier 1 capital” instruments meeting certain revised requirements; (iii) mandate that most deductions/adjustments to regulatory capital measures be made to CET1 and not to the other components of capital; and (iv) expand the scope of the deductions from and adjustments to capital as compared to existing regulations. Under the New Capital Rules, for most banking organizations, the most common form of Additional Tier 1 capital is non-cumulative perpetual preferred stock and the most common form of Tier 2 capital is subordinated notes and a portion of the allocation for loan and lease losses, in each case, subject to the New Capital Rules’ specific requirements. Minimum capital ratios in effect at December 31, 2020 were as follows: 4.5% CET1 to risk-weighted assets; 6.0% Tier 1 capital (that is, CET1 plus Additional Tier 1 capital) to risk-weighted assets; 8.0% Total capital (that is, Tier 1 capital plus Tier 2 capital) to risk-weighted assets; and 4.0% Tier 1 capital to average consolidated assets as reported on consolidated financial statements (known as the “leverage ratio”). The New Capital Rules also introduce a new “capital conservation buffer”, composed entirely of CET1, on top of these minimum risk-weighted asset ratios. The capital conservation buffer is designed to absorb losses during periods of economic stress. Banking institutions with a ratio of CET1 to risk-weighted assets above the minimum but below the capital conservation buffer will face constraints on dividends, equity repurchases and compensation based on the amount of the shortfall. Thus, when fully phased-in on January 1, 2019, we and the Bank were required to maintain such additional capital conservation buffer of 2.5% of CET1, effectively resulting in minimum ratios of (i) CET1 to risk-weighted assets of at least 7%, (ii) Tier 1 capital to risk-weighted assets of at least 8.5%, and (iii) Total capital to risk-weighted assets of at least 10.5%. The New Capital Rules provide for a number of deductions from and adjustments to CET1. These include, for example, the requirement that deferred tax assets arising from temporary differences that could not be realized through net operating loss carrybacks and significant investments in non-consolidated financial entities be deducted from CET1 to the extent that any one such category exceeds 10% of CET1 or all such items, in the aggregate, exceed 15% of CET1. In addition, under the current general risk-based capital rules, the effects of accumulated other comprehensive income or loss, or AOCI, items included in shareholders’ equity (for example, marks-to-market of securities held in the available-for-sale portfolio) under U.S. GAAP are reversed for the purposes of determining regulatory capital ratios. Pursuant to the New Capital Rules, the effects of certain AOCI items are not excluded; however, non-advanced approaches banking organizations, including us and the Bank, may make a one-time permanent election to continue to exclude these items. This election had to be made concurrently with the first 12 filing of certain of our and the Bank’s periodic regulatory reports in the beginning of 2015. We and the Bank made this election in order to avoid significant variations in the level of capital depending upon the impact of interest rate fluctuations on the fair value of our securities portfolio. The New Capital Rules also preclude certain hybrid securities, such as trust preferred securities, from inclusion in bank holding companies’ Tier 1 capital, subject to grandfathering in the case of bank holding companies, such as us, that had less than $15 billion in total consolidated assets as of December 31, 2009. Implementation of the deductions and other adjustments to CET1 began on January 1, 2015 and are being phased-in over a 4-year period (beginning at 40% on January 1, 2015 and an additional 20% per year thereafter). The implementation of the capital conservation buffer began on January 1, 2016 at the 0.625% level and increased by 0.625% on each subsequent January 1, until it reached 2.5% on January 1, 2019. With respect to the Bank, the New Capital Rules revise the “prompt corrective action” or PCA, regulations adopted pursuant to Section 38 of the Federal Deposit Insurance Act, by: (i) introducing a CET1 ratio requirement at each PCA category (other than critically undercapitalized), with the required CET1 ratio being 6.5% for well-capitalized status; (ii) increasing the minimum Tier 1 capital ratio requirement for each category, with the minimum Tier 1 capital ratio for well- capitalized status being 8% (as compared to the current 6%); and (iii) eliminating the current provision that provides that a bank with a composite supervisory rating of 1 may have a 3% leverage ratio and still be adequately capitalized. The New Capital Rules do not change the total risk-based capital requirement for any PCA category. The New Capital Rules prescribe a new standardized approach for risk weightings that expand the risk-weighting categories from the current four Basel I- derived categories (0%, 20%, 50% and 100%) to a larger and more risk-sensitive number of categories, depending on the nature of the assets, generally ranging from 0% for U.S. government and agency securities, to 600% for certain equity exposures, and resulting in higher risk weights for a variety of asset classes. We believe that we and the Bank will continue to be able to meet targeted capital ratios. Actual ratios are shown in the following paragraph. Prompt Corrective Action. Federal banking agencies must take prompt supervisory and regulatory actions against undercapitalized depository institutions pursuant to the Prompt Corrective Action provisions of the Federal Deposit Insurance Act. Depository institutions are assigned one of five capital categories—“well capitalized,” “adequately capitalized,” “undercapitalized,” “significantly undercapitalized,” and “critically undercapitalized”—and are subjected to differential regulation corresponding to the capital category within which the institution falls. Under certain circumstances, a well-capitalized, adequately capitalized or undercapitalized institution may be treated as if the institution were in the next lower capital category. As we describe in Item 7, “Management’s Discussion and Analysis of Financial Condition and Results of Operations—Liquidity and Capital Resources,” an institution is deemed to be well capitalized if it has a total risk- based capital ratio of at least 10.00%, a Tier 1 risk-based capital ratio of at least 6.50% and a leverage ratio of at least 5.00%. An institution is adequately capitalized if it has a total risk-based capital ratio of at least 8.00%, a Tier 1 risk-based capital ratio of at least 4.50% and a leverage ratio of at least 4.00%. At December 31, 2020, our total risk-based capital ratio was 14.84%, our Tier 1 risk-based capital ratio was 14.43% and our leverage ratio was 9.20% while the Bank’s ratios were 14.68%, 14.27% and 9.11%, respectively and, accordingly, both we and the Bank were “well capitalized” within the meaning of the regulations. A depository institution is generally prohibited from making capital distributions (including paying dividends) or paying management fees to a holding company if the institution would thereafter be undercapitalized. Adequately capitalized institutions cannot accept, renew or roll over brokered deposits except with a waiver from the FDIC, and are subject to restrictions on the interest rates that can be paid on such deposits. Undercapitalized institutions may not accept, renew, or roll over brokered deposits. The majority of the Bank’s deposits are classified as brokered, because related accounts, primarily prepaid and debit card deposit accounts, are obtained with the assistance of third parties. On December 12, 2019, the FDIC issued a proposed notice of regulatory change which, if adopted, could result in the reclassification of the majority of our deposits to non-brokered, see “Insurance of Deposit Accounts” below. Bank regulatory agencies are permitted or, in certain cases, required to take action with respect to institutions falling within one of the three undercapitalized categories. Depending on the level of an institution’s capital, the agency’s corrective powers include, among other things: prohibiting the payment of principal and interest on subordinated debt; prohibiting the holding company from making distributions without prior regulatory approval; placing limits on asset growth and restrictions on activities; 13 placing additional restrictions on transactions with affiliates; restricting the interest rate the institution may pay on deposits; prohibiting the institution from accepting deposits from correspondent banks; and in the most severe cases, appointing a conservator or receiver for the institution. A banking institution that is undercapitalized must submit a capital restoration plan. This plan will not be accepted unless, among other things, the banking institution’s holding company guarantees the plan up to an agreed-upon amount. Any guarantee by a depository institution’s holding company is entitled to a priority of payment in bankruptcy. Failure to implement a capital plan, or failure to have a capital restoration plan accepted, may result in a conservatorship or receivership. As noted above, the New Capital Rules became effective as of January 1, 2015, with the first measurement date as of March 31, 2015 subject to phased implementation in certain respects, and revised the PCA regulations. We are in compliance with these rules. Insurance of Deposit Accounts. The Bank’s deposits are insured to the maximum extent permitted by the Deposit Insurance Fund or “DIF”. Upon enactment of the Emergency Economic Stabilization Act of 2008 on October 3, 2008, federal deposit insurance coverage levels under the DIF temporarily increased from $100,000 to $250,000 per deposit category, per depositor, per institution, through December 31, 2009. On May 20, 2009, the Helping Families Save Their Homes Act extended the temporary increase through December 31, 2012. The Dodd-Frank Act permanently increases the maximum amount of deposit insurance to $250,000 per deposit category, per depositor, per institution retroactive to January 1, 2008. The Dodd-Frank Act provided unlimited deposit insurance coverage on non-interest-bearing transaction accounts through December 31, 2012. Due to the expiration of this unlimited deposit insurance on December 31, 2012, beginning January 1, 2013 deposits held in non-interest-bearing transaction accounts are aggregated with any interest-bearing deposits the owner may hold in the same ownership category, and the combined total is insured up to at least $250,000. As the insurer, the FDIC is authorized to conduct examinations of, and to require reporting by, FDIC-insured institutions. The FDIC also may prohibit any FDIC-insured institution from engaging in any activity the FDIC determines by regulation or order to pose a serious threat to the DIF. The FDIC also has the authority to initiate enforcement actions against banks. The FDIC has implemented a risk-based assessment system under which FDIC-insured depository institutions pay annual premiums at rates based on their risk classification. A bank’s risk classification is based on its capital levels and the level of supervisory concern the bank poses to the regulators. Institutions assigned to higher risk classifications (that is, institutions that pose a greater risk of loss to the DIF) pay assessments at higher rates than institutions that pose a lower risk. A decrease in the Bank’s capital ratios or the occurrence of events that have an adverse effect on a bank’s asset quality, management, earnings, liquidity or sensitivity to market risk could result in a substantial increase in deposit insurance premiums paid by the Bank, which would adversely affect earnings. In addition, the FDIC can impose special assessments in certain instances. The range of assessments in the risk-based system is a function of the reserve ratio in the DIF. Each insured institution is assigned to one of four risk categories based on supervisory evaluations, regulatory capital levels and certain other factors. An institution’s assessment rate depends upon the category to which it is assigned. Unlike the other categories, Risk Category I contains further risk differentiation based on the FDIC’s analysis of financial ratios, examination component ratings and other information. Assessment rates are determined by the FDIC and, including potential adjustments to reflect an institution’s risk profile, currently range from five to nine basis points for the healthiest institutions (Risk Category I) to 35 basis points of assessable liabilities for the riskiest (Risk Category IV). Rates may be increased an additional ten basis points depending on the amount of brokered deposits utilized. The above rates apply to institutions with assets under $10 billion. Other rates apply for larger or “highly complex” institutions. The FDIC may adjust rates uniformly from one quarter to the next, except that no single adjustment can exceed three basis points. At December 31, 2020, the Bank’s DIF assessment rate was 16 basis points. On December 15, 2020, the FDIC approved a final rule, effective April 1, 2021 which we believe will result in the reclassification of certain of our deposits currently required to be classified as brokered, to non-brokered. The potentially impacted deposits are those obtained with the assistance of third parties and the new rules specify an application process to the FDIC, which will determine whether the deposits fall under the new rule. If the classification change applications are approved, our FDIC insurance expense could decrease in the future, which may also depend on other factors. However, there can be no assurance as to the extent that our deposits will be reclassified, or as to the amount of a potential FDIC insurance expense reduction, if any. 14 Pursuant to the Dodd-Frank Act, the FDIC has established 2.0% as the designated reserve ratio (“DRR”), that is, the ratio of the DIF to insured deposits of the total industry. The FDIC has adopted a plan under which it will meet the statutory minimum DRR of 1.35% by September 30, 2020, the deadline imposed by the Dodd-Frank Act. The Dodd-Frank Act requires the FDIC to offset the effect on institutions with assets of less than $10 billion of the increase in the statutory minimum DRR to 1.35% from the former statutory minimum of 1.15%. The FDIC issued a final rule regarding this offset on March 25, 2016. Accordingly, the Bank received an assessment credit for the portion of its assessment that offset the impact of the increase from 1.15% to 1.35%. Loans-to-One Borrower. Generally, a bank may not make a loan or extend credit to a single or related group of borrowers in excess of 15% of its unimpaired capital and surplus. An additional amount may be lent, equal to 10% of unimpaired capital and surplus, if such loan is secured by specified collateral, generally readily marketable collateral (which is defined to include certain financial instruments and bullion) and real estate. At December 31, 2020, the Bank’s limit on loans-to-one borrower was $85.7 million ($142.8 million for secured loans). Transactions with Affiliates and other Related Parties. There are various legal restrictions on the extent to which a financial holding company and its non- bank subsidiaries can borrow or otherwise obtain credit from banking subsidiaries or engage in other transactions with or involving those banking subsidiaries. The Bank’s authority to engage in transactions with related parties or “affiliates” (that is, any entity that controls, is controlled by or is under common control with an institution, including us and our non-bank subsidiaries) is limited by Sections 23A and 23B of the Federal Reserve Act and Regulation W promulgated thereunder. Section 23A restricts the aggregate amount of covered transactions with any individual affiliate to 10% of the Bank’s capital and surplus. At December 31, 2020, we were not indebted to the Bank. The aggregate amount of covered transactions with all affiliates is limited to 20% of the Bank’s capital and surplus. Certain transactions with affiliates are required to be secured by collateral in an amount and of a type described in Section 23A and the purchase of low quality assets from affiliates are generally prohibited. Section 23B generally provides that certain transactions with affiliates, including loans and asset purchases, must be on terms and under circumstances, including credit standards, that are substantially the same or at least as favorable to the institution as those prevailing at the time for comparable transactions with non-affiliated companies. The Dodd-Frank Act generally enhances the restrictions on transactions with affiliates under Section 23A and 23B of the Federal Reserve Act, including an expansion of the definition of “covered transactions” and an increase in the amount of time for which collateral requirements regarding covered credit transactions must be satisfied. Insider transaction limitations are expanded through the strengthening of loan restrictions to insiders and the expansion of the types of transactions subject to the various limits, including derivatives transactions, repurchase agreements, reverse repurchase agreements and securities lending or borrowing transactions. Restrictions are also placed on certain assets sales to and from an insider to an institution including requirements that such sales be on market terms and, in certain circumstances, approved by the institution’s board of directors. The Bank’s authority to extend credit to its directors, executive officers and 10% shareholders, as well as to entities controlled by such persons, is governed by the requirements of Sections 22(g) and 22(h) of the Federal Reserve Act and Regulation O of the Federal Reserve. Among other things, these provisions require that extensions of credit to insiders (i) be made on terms that are substantially the same as, and follow credit underwriting procedures that are not less stringent than, those prevailing for comparable transactions with unaffiliated persons and that do not involve more than the normal risk of repayment or present other unfavorable features; and (ii) not exceed certain limitations on the amount of credit extended to such persons, individually and in the aggregate, which limits are based, in part, on the amount of the Bank’s capital. In addition, extensions of credit in excess of certain limits must be approved by the Bank’s board of directors. At December 31, 2020 and 2019, loans to these related parties included in discontinued assets held-for-sale amounted to $4.7 million and $2.3 million. Standards for Safety and Soundness. The Federal Deposit Insurance Act requires each federal banking agency to prescribe for all insured depository institutions standards relating to, among other things, internal controls, information and audit systems, loan documentation, credit underwriting, interest rate risk exposure, asset growth, compensation, fees, benefits and such other operational and managerial standards as the agency deems appropriate. The federal banking agencies have adopted final regulations and Interagency Guidelines Prescribing Standards for Safety and Soundness to implement these safety and soundness standards. The guidelines set forth the safety and soundness standards that the federal banking agencies use to identify and address problems at insured depository institutions before capital becomes impaired. If the appropriate federal banking agency determines that an institution fails to meet any standard prescribed by the guidelines, the agency may require the institution to submit to the agency an acceptable plan to achieve compliance with the standard. 15 Privacy. Financial institutions are required to disclose their policies for collecting and protecting confidential information. Customers generally may prevent financial institutions from sharing nonpublic personal financial information with nonaffiliated third parties except under narrow circumstances, such as the processing of transactions requested by the consumer or when the financial institution is jointly sponsoring a product or service with a nonaffiliated third party. Additionally, financial institutions generally may not disclose consumer account numbers to any nonaffiliated third party for use in telemarketing, direct mail marketing or other marketing to consumers. The Bank has adopted privacy standards that we believe will satisfy regulatory scrutiny, and communicates its privacy practices to its customers through privacy disclosures designed in a manner consistent with recommended model forms. Fair and Accurate Credit Transactions Act of 2003. The Fair and Accurate Credit Transactions Act of 2003, known as (“the FACT Act”), provides consumers with the ability to restrict companies from using certain information obtained from affiliates to make marketing solicitations. In general, a person is prohibited from using information received from an affiliate to make a solicitation for marketing purposes to a consumer, unless the consumer is given notice and had a reasonable opportunity to opt out of such solicitations. The rule permits opt-out notices to be given by any affiliate that has a pre-existing business relationship with the consumer and permits a joint notice from two or more affiliates. Moreover, such notice would not be applicable if the company using the information has a pre-existing business relationship with the consumer. This notice may be combined with other required disclosures, including notices required under other applicable privacy provisions. Section 315 of the FACT Act requires each financial institution or creditor to develop and implement a written Identity Theft Prevention Program to detect, prevent and mitigate identity theft in connection with the opening of certain accounts or certain existing accounts. In accordance with this rule, the Bank was required to adopt “reasonable policies and procedures” to: identify relevant red flags for covered accounts and incorporate those red flags into the program; detect red flags that have been incorporated into the program; respond appropriately to any red flags that are detected to prevent and mitigate identity theft; and ensure the program is updated periodically, to reflect changes in risks to customers or to the safety and soundness of the financial institution or creditor from identity theft. Bank Secrecy Act: Anti-Money Laundering and Related Regulations. The BSA requires the Bank to implement a risk-based compliance program in order to protect the Bank from being used as a conduit for financial or other illicit crimes including but not limited to money laundering and terrorist financing. These rules are administered by the Financial Crimes Enforcement Network, or “FinCEN”, a bureau of the U.S. Treasury Department. Under the law, the Bank must have a board-approved written BSA-Anti-Money Laundering, or “AML”, program which must contain the following key requirements: (1) appointing responsible persons to manage the program, including a BSA Officer; (2) ongoing training of all appropriate Bank staff and management on BSA-AML compliance; (3) developing a system of internal controls (including appropriate policies, procedures and processes); and (4) requiring independent testing to ensure effective implementation of the program and appropriate compliance. Under BSA regulations, the Bank is subject to various reporting requirements such as currency transaction reporting (“CTR”) for all cash transactions initiated by or on behalf of a customer which, when aggregated, exceed $10,000 per day. The Bank is also required to monitor customer activity and transactions and file a suspicious activity report, or “SAR”, when suspicious activity is observed and the applicable dollar threshold for the observed suspicious activity is met. The BSA also contains numerous recordkeeping requirements. On July 26, 2011, FinCEN issued a final rule expanding the reach of BSA-AML related compliance to certain defined “providers” and “sellers” of “prepaid access” either outside of, or minimally regulated under the BSA. The final rule became effective on September 27, 2011 and imposed expanded affirmative BSA- AML compliance obligations on providers and sellers of prepaid access. The Bank has evaluated the impact of these rules on its operations and its third-party relationships, and has established internal processes accordingly. On May 11, 2016, FinCEN issued a final rule related to Customer Due Diligence (“CDD”) under the Bank Secrecy Act for banks and other covered financial institutions, which we refer to as (“the CDD Rule”). The CDD Rule became effective on July 11, 2016, and imposes a new requirement that the Bank identify and verify the identity of the natural persons who are beneficial owners of legal entity customers. Financial institutions were required to be in full compliance by May 11, 2018. As a covered institution, the Bank is required to maintain written compliance procedures that are “reasonably designed to identify and verify the beneficial owners of legal entity customers,” except for those specifically excluded from the definition of “legal entity customer.” As required, the Bank adopted procedures related to the identification and verification of a beneficial owner at the time a new account is opened. 16 USA PATRIOT Act. The Uniting and Strengthening America by Providing Appropriate Tools Required to Intercept and Obstruct Terrorism Act of 2001, or “USA PATRIOT Act”, amended, in part, the BSA, by, in pertinent part, criminalizing the financing of terrorism and augmenting the existing BSA framework by strengthening customer identification procedures, requiring financial institutions to have due diligence procedures, including enhanced due diligence procedures and, most significantly, improving information sharing between financial institutions and the U.S. government. Under the USA PATRIOT Act, FinCEN can send bank regulatory agencies lists of the names of persons suspected of involvement in terrorist activities or money laundering. The Bank must search its records for any relationships or transactions with persons on those lists. If the Bank finds any relationships or transactions, it must report specific information to FinCEN and implement other internal compliance procedures in accordance with the Bank’s BSA-AML compliance procedures. Office of Foreign Assets Control Regulations for the Financial Community (“OFAC”). The Office of Foreign Assets Control, which we refer to as OFAC, is a division of the U.S. Treasury Department, and administers and enforces economic and trade sanctions based on U.S. foreign policy and national security goals against targeted foreign countries, terrorists, international narcotics traffickers, and those engaged in activities related to the proliferation of weapons of mass destruction. OFAC functions under the President’s wartime and national emergency powers, as well as under authority granted by specific legislation, to impose controls on transactions and freeze assets under U.S. jurisdiction. In addition, many of the sanctions are based on United Nations and other international mandates, and typically involve close cooperation with allied governments. OFAC maintains lists of names of persons and organizations suspected of aiding, harboring or engaging in terrorist acts, as well as sanctions programs for certain countries. If the Bank finds a name on any transaction, account or wire transfer that is on an OFAC list or is otherwise asked to facilitate a transaction prohibited under a government sanctions program, the Bank must freeze or block such account or reject a transaction, and perform additional procedures as required by OFAC regulations. The Bank filters its customer base and transactional activity against OFAC-issued lists. The Bank performs these checks utilizing purpose directed software, which is updated each time a modification is made to the lists provided by OFAC and other agencies. Unfair or Deceptive or Abusive Acts or Practices (“UDAAP”). Section 5 of the Federal Trade Commission Act prohibits all persons, including financial institutions, from engaging in any unfair or deceptive acts or practices in or affecting commerce. The Dodd-Frank Act codifies this prohibition, and expands it even further by prohibiting “abusive” practices as well. These prohibitions, which we refer to as UDAAP, apply in all areas of the Bank, including marketing and advertising practices, product features, terms and conditions, operational practices, and the conduct of third parties with whom the Bank may partner or on whom the Bank may rely in bringing Bank products and services to consumers. Other Consumer Protection-Related Laws and Regulations. The Bank is subject to a wide range of consumer protection laws and regulations which may have an enterprise-wide impact or may principally govern its lending or deposit operations. To the extent the Bank engages third-party service providers in any aspect of its products and services, these third parties may also be subject to compliance with applicable law, and must therefore be subject to Bank oversight. The Bank’s loan operations are also subject to federal consumer protection laws applicable to credit transactions, including: the federal “Truth in Lending Act,” governing disclosures of credit terms to consumer borrowers; the “Home Mortgage Disclosure Act of 1975,” requiring financial institutions to provide information to enable the public and public officials to determine whether a financial institution is fulfilling its obligation to help meet the housing needs of the community it serves; the “Equal Credit Opportunity Act,” prohibiting discrimination on the basis of race, creed or other prohibited factors in extending credit; the “Fair Credit Reporting Act of 1978,” as amended by the “Fair and Accurate Credit Transactions Act,” governing the use and provision of information to credit reporting agencies, certain identity theft protections and certain credit and other disclosures; the “Fair Debt Collection Practices Act,” governing the manner in which consumer debts may be collected by collection agencies; the “Home Ownership and Equity Protection Act” prohibiting unfair, abusive or deceptive home mortgage lending practices, restricting mortgage lending activities and providing advertising and mortgage disclosure standards; 17 the “Service Members Civil Relief Act;” postponing or suspending some civil obligations of service members during periods of transition, deployment and other times; and the rules and regulations of the various federal agencies charged with the responsibility of implementing these federal laws. In addition, interest and other charges collected or contracted for by the Bank will be subject to state usury laws and federal laws concerning interest rates. The deposit operations of the Bank are subject to various consumer protection laws including but not limited to: the “Truth in Savings Act,” which imposes disclosure obligations to enable consumers to make informed decisions about accounts at depository institutions; the “Right to Financial Privacy Act,” which imposes a duty to maintain confidentiality of consumer financial records and prescribes procedures for complying with administrative subpoenas of financial records; the “Expedited Funds Availability Act,” which establishes standards related to when financial institutions must make various deposit items available for withdrawal, and requires depository institutions to disclose their availability policies to their depositors; the “Electronic Fund Transfer Act,” which governs electronic fund transfers to and withdrawals from deposit accounts and customers’ rights and liabilities arising from the use of automated teller machines and other electronic banking services; and the rules and regulations of various federal agencies charged with the responsibility of implementing these federal laws. Final Prepaid Account Rule Amending Regulation E and Regulation Z. On April 1, 2019, a final rule issued by the Consumer Financial Protection Bureau (“CFPB”) went into effect related to prepaid accounts and the applicability of provisions of Regulation E and Regulation Z, respectively, which we call “the Final Prepaid Rule”. The Final Prepaid Rule includes a significant number of changes to the regulatory framework for prepaid products, some of which include: (a) establishing a definition of “prepaid account” within Regulation E that includes reloadable and non-reloadable physical cards, as well as codes or other devices, and focuses on how the product is issued and used; (b) modifying Regulation E to require that short form and long form disclosures be provided to a consumer prior to a consumer agreeing to acquire a prepaid account with certain exceptions and with specified forms that, if used, would provide a safe harbor for financial institutions; (c) extending to prepaid accounts the periodic transaction history and statement requirements of Regulation E currently applicable to payroll and Federal government benefit accounts; (d) extending the error resolution and limited liability provisions of Regulation E currently applicable to payroll cards to registered network branded prepaid cards; (e) requiring financial institutions to post prepaid account agreements to the issuers’ websites and to submit them to the CFPB; (f) extending Regulation Z’s credit card rules and disclosure requirements to prepaid accounts that provide overdraft protection and other credit features; (g) requiring an issuer to obtain a prepaid account holder’s consent prior to adding overdraft services or other credit features and prohibiting the issuer from adding overdraft services or other credit features for at least 30 calendar days after a consumer registers the prepaid account; and (h) prohibiting the application of different terms and conditions, such as charging different fees, to a prepaid account depending on whether the consumer elects to link the prepaid account to overdraft services or other credit features. The Bank has evaluated the impact of the Final Prepaid Rule on its operations and its third-party relationships, and has established internal processes accordingly. 18 Community Reinvestment Act (“CRA”). Under the Community Reinvestment Act of 1977, which we refer to as the “CRA”, a federally-insured institution has a continuing and affirmative obligation to help meet the credit needs of its community, including low-and moderate-income neighborhoods, consistent with the safe and sound operation of the institution. The CRA requires financial insitutions to delineate one or more assessment areas within which the FDIC evaluates the bank's record of helping to meet the credit needs of its community. The CRA further requires that a record be kept of whether a financial institution meets its community’s credit needs, which record will be taken into account when evaluating applications for, among other things, domestic branches and mergers and acquisitions. The regulations promulgated pursuant to the CRA contain three evaluation tests which are part of the traditional CRA evaluation: a lending test evaluates a bank's record of helping to meet the credit needs of its assessment area(s) through its lending activities by considering a bank's home mortgage, small business, small farm, and community development lending; a service test, evaluates a bank's record of helping to meet the credit needs of its assessment area(s) by analyzing both the availability and effectiveness of a bank's systems for delivering retail banking services and the extent and innovativeness of its community development services; and an investment test evaluates a bank's record of helping to meet the credit needs of its assessment area(s) through qualified investments that benefit its assessment area(s) or a broader statewide or regional area that includes the bank's assessment area(s). As an alternative to the traditional evaluation tests summarized above, the CRA permits a financial institution to develop its own strategic plan setting forth specific goals for CRA compliance and related performance ratings. If approved by its regulator, a financial institution may operate under its strategic plan and CRA ratings will be applied based on an institution’s performance under its approved strategic plan. The Bank operates its CRA program under an FDIC-approved CRA Strategic Plan. The Bank now operates under an approved plan for the period of January 1, 2021 through December 31, 2023. On July 3, 2019, the Bank received its 2018 CRA Performance Evaluation which was completed on November 11, 2018. The Bank was assigned a “Satisfactory” CRA rating. The Bank continues to closely monitor its performance in alignment with its CRA Strategic Plan to meet the specified lending, service and investment requirements contained therein. On January 9, 2020, the FDIC and the Comptroller of the Currency issued a joint notice of proposed rulemaking to strengthen the CRA regulations by clarifying which activities qualify for CRA credit, updating where activities count for CRA credit, creating a more transparent and objective method for measuring CRA performance, and providing for more transparent, consistent, and timely CRA-related data collection, recordkeeping, and reporting. The Comproller of the Currency issued its final rule on May 20, 2020 which impacts national banks. However, the FDIC, which regulates the Bank, has not yet issued a final rule. The Bank is evaluating the impact of these proposed rules on the Bank and its Strategic Plan. Enforcement. Under the Federal Deposit Insurance Act, the FDIC has the authority to bring actions against a bank and all affiliated parties, including stockholders, attorneys, appraisers and accountants, who knowingly or recklessly participate in wrongful actions likely to have an adverse effect on the bank. Formal enforcement action may range from the issuance of a capital directive or cease and desist order to removal of officers and/or directors, to institution of receivership or conservatorship proceedings, or termination of deposit insurance. Civil penalties cover a wide range of violations and can amount to $25,000 per day, or even $1 million per day in especially egregious cases. Federal law also establishes criminal penalties for certain violations. Federal Reserve System. Federal Reserve regulations require banks to maintain non-interest-bearing reserves against their transaction accounts (primarily demand deposits and regular checking accounts). For 2020, Federal Reserve regulations generally required that reserves be maintained against aggregate transaction accounts as follows: for accounts aggregating $127.5 million or less (subject to adjustment by the Federal Reserve), the reserve requirement is 3%; and, for accounts aggregating greater than $127.5 million, the reserve requirement is 10% (subject to adjustment by the Federal Reserve to between 8% and 14%). The first $16.9 million of otherwise reservable balances (subject to adjustments by the Federal Reserve) were exempt from the reserve requirements. For 2021, the Federal Reserve has announced that the $127.5 million and $16.9 million thresholds will be respectively increased to $182.9 million and $21.1 million. At December 31, 2020, the Bank had $339.5 million in cash and balances at the Federal Reserve. However, the Federal Reserve, after the onset of the Covid-19 pandemic, has temporarily waived reserve requirements. 19 The Dodd-Frank Act. On July 21, 2010, the Dodd-Frank Act was signed into law. The Dodd-Frank Act (as amended) implements far-reaching changes across the financial regulatory landscape, including provisions that, among other things, will (or have already): Centralize responsibility for consumer financial protection by creating a new agency, the CFPB, with broad rulemaking, supervision and enforcement authority for a wide range of consumer protection laws that would apply to all banks and certain others, including the examination and enforcement powers with respect to any bank with more than $10 billion in assets. The CFPB has been officially established and has begun issuing rules, taking consumer complaints and performing its other core functions; Restrict the preemption of state consumer financial protection law by federal law and disallow subsidiaries and affiliates of national banks, from availing themselves of such preemption; Require new capital rules and apply the same leverage and risk-based capital requirements that apply to insured depository institutions to most bank holding companies; Require publicly-traded bank holding companies with assets of $10 billion or more to establish a risk committee responsible for enterprise-wide risk management practices; Change the assessment base for federal deposit insurance from the amount of insured deposits to consolidated average assets less tangible capital; Increase the minimum ratio of net worth to insured deposits of the DIF from 1.15% to 1.35% and require the FDIC, in setting assessments, to offset the effect of the increase on institutions with assets of less than $10 billion; Provide for new disclosure and other requirements relating to executive compensation and corporate governance, including guidelines or regulations on incentive-based compensation and a prohibition on compensation arrangements that encourage inappropriate risks or that could provide excessive compensation; Make permanent the $250,000 limit for federal deposit insurance and provide unlimited federal deposit insurance for non-interest-bearing demand transaction accounts and Interest On Lawyer Trust Accounts (“IOLTA”) accounts at all insured depository institutions; Repeal the federal prohibitions on the payment of interest on demand deposits, thereby permitting depository institutions to pay interest on business transaction and other accounts; Allow de novo interstate branching by banks; Give the Federal Reserve the authority to establish rules regarding interchange fees charged for electronic debit transactions by payment card issuers having assets over $10 billion and to enforce a new statutory requirement that such fees be reasonable and proportional to the actual cost of a transaction to the issuer. The Federal Reserve has issued final rules under this provision that limit the swipe fees that a debit card issuer can charge merchants to 21 cents per transaction plus 5 basis points of the transaction value, subject to an adjustment for fraud prevention costs; Increase the authority of the Federal Reserve to examine holding companies and their non-bank subsidiaries; Require all bank holding companies to serve as a source of financial strength to their depository institution subsidiaries in the event such subsidiaries suffer from financial distress; and Restrict proprietary trading by banks, bank holding companies and others, and their acquisition and retention of ownership interests in and sponsorship of hedge funds and private equity funds. This restriction is commonly referred to as the “Volcker Rule.” There is an exception in the Volcker Rule to allow a bank to organize and offer hedge funds and private equity funds to customers if certain conditions are met. These conditions include, among others, requirements that the bank provides bona fide investment advisory services; the funds are organized only in connection with such services and to customers of such services; the bank does not have more than a de minimis interest in the funds, limited to a 3% ownership interest in any single fund and an aggregated investment in all funds of 3% of Tier 1 capital; the bank does not guarantee the obligations or performance of the funds; and no director or employee of the bank has an ownership interest in the fund unless he or she provides services directly to the funds. The Durbin Amendment. The Dodd-Frank Act’s “Durbin Amendment,” which applies to all banks, required the Federal Reserve to adopt a rule establishing debit card interchange fee standards and limits and prohibiting network exclusivity and routing requirements. Accordingly, the Federal Reserve promulgated Regulation II to implement these requirements. Durbin Amendment and Regulation II exempts from the debit card interchange fee standards any issuing bank that, together with its affiliates, have assets 20 of less than $10 billion. Because of our asset size, we are exempt from the debit card interchange fee standards but may lose the exemption if Regulation II is amended or if we, together with our subsidiaries, surpass $10 billion in assets. Regulation II also prohibits network exclusivity arrangements on debit card transactions and ensures merchants will have choices in debit card routing, which apply to us. The regulations require issuers to make at least two unaffiliated networks available to the merchant, without regard to the method of authentication (PIN or signature), for both debit cards and prepaid cards. As currently applied, a card issuer can guarantee compliance with the network exclusivity regulations by enabling the debit card to process transactions through one signature network and one unaffiliated PIN network. Cards usable only with PINs must be enabled with two unaffiliated PIN networks. Many aspects of the Dodd-Frank Act are subject to rulemaking and will take effect over several years. Specific rulemaking intended to implement provisions of the Dodd-Frank Act is underway and is addressed elsewhere in this section as applicable. It is difficult to predict the extent to which the Dodd-Frank Act or the resulting regulations may impact us. However, compliance with these new laws and regulations may increase our costs, limit our ability to pursue attractive business opportunities, cause us to modify our strategies and business operations and increase our capital requirements and constraints, any of which may have a material adverse impact on our business, financial condition, liquidity or results of operations. We cannot predict whether, or in what form, any proposed regulation or statute will be adopted or the extent to which our business may be affected by any new regulation or statute. Economic Growth, Regulator Relief, and Consumer Protection Act of 2018. On May 24, 2018, the Economic Growth, Regulatory Relief, and Consumer Protection Act, or “EGRRCPA”, was signed into law, which amended provisions of the Dodd-Frank Act and was intended to ease regulatory burden and refine the rules, particularly with respect to smaller-sized institutions such as the Company. EGRRCPA’s highlights include, among other things: (i) exempts banks with less than $10 billion in assets from the ability-to-repay requirements for certain qualified residential mortgage loans held in portfolio; (ii) waives certain appraisal requirements for certain transactions valued at less than $400,000 in rural areas; (iii) clarifies that, subject to various conditions, reciprocal deposits of another depository institution obtained using a deposit broker through a deposit placement network for purposes of obtaining maximum deposit insurance would not be considered brokered deposits subject to the FDIC’s brokered-deposit regulations; (iv) raises eligibility for the 18-month exam cycle from $1 billion to banks with $3 billion in assets; and (v) simplifies capital calculations by requiring regulators to establish for institutions under $10 billion in assets a community bank leverage ratio (tangible equity to average consolidated assets) at a percentage not less than 8% and not greater than 10% that such institutions may elect to replace the general applicable risk-based capital requirements for determining well capitalized status. Volcker Rule Adoption. On December 10, 2013, five financial regulatory agencies, including our primary federal regulators the Federal Reserve and the FDIC, adopted final rules, the “Final Volcker Rules”, implementing the Volcker Rule embodied in Section 13 of the Bank Holding Company Act, which was added by Section 619 of the Dodd-Frank Act. The Final Volcker Rules prohibit banking entities from (1) engaging in short-term proprietary trading for their own accounts, and (2) having certain ownership interests in and relationships with hedge funds or private equity funds (“covered funds”). The Final Volcker Rules also require each regulated entity to establish an internal compliance program that is consistent with the extent to which it engages in activities covered by the Final Volcker Rules, which must include (for the largest entities) making regular reports about those activities to regulators. Smaller banks and community banks, including the Bank, are afforded some relief under the Final Volcker Rules. Smaller banks, including the Bank, that are engaged only in exempted proprietary trading, such as trading in U.S. government, agency, state and municipal obligations, are exempt from compliance program requirements. Moreover, even if a community or small bank engages in proprietary trading or covered fund activities under the Final Volcker Rules, they need only incorporate references to the Volcker Rule into their existing policies and procedures. The Final Rules became effective April 1, 2014, but the conformance period was extended from its statutory end date of July 21, 2014 until July 21, 2017. This did not have a material impact on our operations. Consumer Protections for Remittance Transfers. On February 7, 2012, the CFPB published a final rule to implement Section 1073 of the Dodd-Frank Act. The final rule creates a comprehensive set of consumer protections for remittance transfers sent by consumers in the United States to parties in foreign countries. The final rule, among other things, mandates certain disclosures and consumer cancellation rights for foreign remittances covered by the rule. Federal Regulatory Guidance on Incentive Compensation. On June 21, 2010, federal banking regulators released final guidance on sound incentive compensation policies for banking organizations. This guidance, which covers all employees that have the ability to materially affect the risk profile of an organization either individually or as part of a group, is based upon key principles including: (1) incentive compensation arrangements at a banking organization should provide employees incentives that appropriately balance risk and financial results in a manner that does not encourage employees to expose their organizations to imprudent risk; (2) these arrangements should be compatible with effective controls and risk-management; and (3) these arrangements should be supported by strong corporate governance, including active and effective oversight by the organization’s board of directors. The final 21 guidance seeks to address the safety and soundness risks of incentive compensation practices to ultimately be sure that compensation practices are not structured in a manner to give employees incentives to take imprudent risks. Federal regulators intend to actively monitor the actions being taken by banking organizations with respect to incentive compensation arrangements and will review and update their guidance as appropriate to incorporate best practices that emerge. The Federal Reserve will review, as part of the regular, risk-focused examination process, the incentive compensation arrangements of banking organizations such as ours that are not considered “large, complex banking organizations.” These reviews will be tailored to each organization based on the scope and complexity of the organization’s activities and the prevalence of incentive compensation arrangements. The findings of the supervisory initiatives will be included in reports of examination. Deficiencies will be incorporated into the organization’s supervisory ratings, which can affect the organization’s ability to make acquisitions and take other actions. Enforcement actions may be taken against a banking organization if its incentive compensation arrangements, or related risk- management controls or governance processes, pose a risk to the organization’s safety and soundness and the organization is not taking prompt and effective measures to correct the deficiencies. In February 2011, the Federal Reserve, the Office of Comptroller of the Currency and the FDIC approved a joint proposed rulemaking to implement Section 956 of the Dodd-Frank Act, which prohibits incentive-based compensation arrangements that encourage inappropriate risk-taking by covered financial institutions and that are deemed to be excessive, or that may lead to material losses. Effect of Governmental Monetary Policies. The commercial banking business is affected not only by general economic conditions but also by both U.S. fiscal policy and the monetary policies of the Federal Reserve. Some of the instruments of fiscal and monetary policy available to the Federal Reserve include changes in the discount rate on member bank borrowings, the fluctuating availability of borrowings at the “discount window,” open market operations, the imposition of and changes in reserve requirements against member banks’ deposits and assets of foreign branches, the imposition of and changes in reserve requirements against certain borrowings by banks and their affiliates, and the placing of limits on interest rates that member banks may pay on time and savings deposits. Such policies influence to a significant extent the overall growth of bank loans, investments, and deposits and the interest rates charged on loans or paid on time and savings deposits (see “Item 7 Management’s Discussion and Analysis of Financial Condition and Results of Operations”). We cannot predict the nature of future fiscal and monetary policies and the effect of such policies on the future business and our earnings. Delaware Law and Regulation and Other State Laws and Regulations General. As a Delaware financial holding company, we are subject to the supervision of and periodic examination by the Delaware Office of the State Bank Commissioner and must comply with the reporting requirements of the Delaware Office of the State Bank Commissioner. The Bank, as a banking corporation chartered under Delaware law, is subject to comprehensive regulation by the Delaware Office of the State Bank Commissioner, including regulation of the conduct of its internal affairs, the extent and exercise of its banking powers, the issuance of capital notes or debentures, any mergers, consolidations or conversions, its lending and investment practices and its revolving and closed-end credit practices. The Bank also is subject to periodic examination by the Delaware Office of the State Bank Commissioner and must comply with the reporting requirements of the Delaware Office of the State Bank Commissioner. The Delaware Office of the State Bank Commissioner has the power to issue cease and desist orders prohibiting unsafe and unsound practices in the conduct of a banking business. Limitation on Dividends. Under Delaware banking law, the Bank’s directors may declare dividends on common or preferred stock of so much of its net profits as they judge expedient; but the Bank must, before the declaration of a dividend on common stock from net profits, carry 50% of its net profits of the preceding period for which the dividend is paid to its surplus fund until its surplus fund amounts to 50% of its capital stock and thereafter must carry 25% of its net profits for the preceding period for which the dividend is paid to its surplus fund until its surplus fund amounts to 100% of its capital stock. The Bank’s payment of dividends is also governed by federal banking laws and regulations promulgated by the FDIC. Other State Laws and Regulations. The Bank is governed by other state laws and regulations in connection with some of its business and operational practices. This includes, for example, complying with state laws governing abandoned or unclaimed property, state and local licensing requirements and other state- based rules which direct how the Bank may conduct its activities. 22 Prior Regulatory Actions Historically, the Bank has entered into a number of consent orders with the FDIC which have significantly impacted its operations and financial performance over time. On November 17, 2020, the Bank satisfied the final outstanding consent order with the FDIC and all FDIC consent orders have now been resolved, concluded and terminated. The history of these regulatory actions and the Bank’s response are set forth below. The Bank entered into a Stipulation and Consent to the Issuance of a Consent Order effective August 7, 2012 with the FDIC, which we refer to as the “2012 Consent Order.” The Bank took this action without admitting or denying any charges of unsafe or unsound banking practices or violations of law or regulation. Under the 2012 Consent Order, the Bank agreed to increase its supervision of third-party relationships, develop new written compliance and related internal audit compliance programs, develop a new third-party risk management program and screen new third-party relationships as provided in the Consent Order. As part of the Consent Order, the Bank agreed to pay a civil money penalty in the amount of $172,000, which was paid in 2012. On December 23, 2015, the Bank entered into a Stipulation and Consent to the Issuance of an Amended Consent Order, Order for Restitution, and Order to Pay Civil Money Penalty with the FDIC, which we refer to as the “2015 Consent Order.” The Bank took this action without admitting or denying any charges of violations of law or regulation. The 2015 Consent Order amended and restated in its entirety the terms of the 2012 Consent Order. The 2015 Consent Order was based on FDIC allegations regarding electronic fund transfer, or “EFT” error resolution practices, account termination practices and fee practices of various third parties with whom the Bank had previously provided, or currently provides, deposit-related products, whom we refer to as “Third Parties”. In addition to restating the general terms of the 2012 Consent Order, the 2015 Consent Order directed the Bank’s Board of Directors to establish a Complaint and Error Claim Oversight and Review Committee, which we refer to as the Complaint and Error Claim Committee, to review and oversee the Bank’s processes and practices for handling, monitoring and resolving consumer complaints and EFT error claims (whether received directly or through Third Parties) and to review management's plans for correcting any weaknesses that may be found in such processes and practices. The Bank’s Board of Directors appointed the required Complaint and Error Claim Committee on January 29, 2016. The 2015 Consent Order also required the Bank to implement a corrective action plan (“CAP”) to remediate and provide restitution to those prepaid cardholders who asserted or attempted to assert, or were discouraged from initiating EFT error claims and to provide restitution to cardholders harmed by EFT error resolution practices. The 2015 Consent Order required that if, through the CAP, the Bank identified prepaid cardholders who had been adversely affected by a denial or failure to resolve an EFT error claim, the Bank would ensure that monetary restitution was made. The Bank completed its implementation of the CAP on January 15, 2020. As of the completion date, $1,592,505.82 of restitution was paid to consumers of which $4,389.06 was paid by the Bank and the remaining amount by Third Parties. The 2015 Consent Order also imposed a $3 million civil money penalty on the Bank, which the Bank paid and which was recognized as expense in the fourth quarter of 2015. The 2015 Consent Order was terminated by the FDIC on November 17, 2020. On June 5, 2014, the Bank entered into a Stipulation and Consent to the Issuance of a Consent Order with the FDIC, which we refer to as the “2014 Consent Order.” The Bank took this action without admitting or denying any charges of unsafe or unsound banking practices or violations of law or regulation relating to the Bank’s Bank Secrecy Act, or BSA, compliance program. As described below, the 2014 Consent Order was lifted in May 2020. The Bank consented to the issuance of the 2014 Consent Order without admitting or denying any charges of unsafe or unsound banking practices or violations of law or regulation relating to the Bank’s Bank Secrecy Act, or BSA, compliance program. The 2014 Consent Order required the Bank to take certain affirmative actions to comply with its BSA obligations, including a look-back review. Satisfaction of the requirements of the 2014 Consent Order was subject to the review of the FDIC and the Delaware State Bank Commissioner. Expenses associated with the required look-back review were significant in 2015 and 2016. The look-back review was completed in the third quarter of 2016. The 2014 Consent Order restricted the Bank from signing and boarding new independent sales organizations, establishing new non-benefit reloadable prepaid card programs and originating Automated Clearing House transactions for new merchant-related payments until the Bank submitted to the FDIC and Delaware State Bank Commissioner a report summarizing the same completion of certain BSA-related corrective actions (“BSA Report”). During the period prior to the approval of the BSA Report by the FDIC and Delaware State Bank Commissioner, those aspects of the growth of our card payment processing and prepaid card operations were affected. The Bank provided the FDIC and the Delaware State Bank Commissioner with the required BSA Report as of December 31, 2019. The BSA Report was implicitly approved by the FDIC and Delaware State Bank Commissioner upon the termination of the Order as described below. On August 27, 2015, the Bank entered into an Amendment to the 2014 Consent Order with the FDIC. The Bank took this action without admitting or denying any additional charges of unsafe or unsound banking practices or violations of law or regulation 23 relating to continued weaknesses in the Bank’s BSA compliance program. The 2014 Consent Order Amendment provided that the Bank shall not declare or pay any dividend without the prior written consent of the FDIC and for certain assurances regarding management. On May 11, 2015, the Federal Reserve issued the Company a letter which we refer to as the “Supervisory Letter”, as a result of the 2014 Consent Order and the 2014 Consent Order Amendment (which, at the time of the Supervisory Letter, was in proposed form), which directed that the Company shall not pay any dividends on our common stock or make any interest payments on its trust preferred securities, without the prior written approval of the Federal Reserve. It further provided that we may not incur any debt (excluding payables in the ordinary course of business) or redeem any shares of our stock, without the prior written approval of the Federal Reserve. The requirement for such approval was lifted by the Federal Reserve in the fourth quarter of 2019, and that letter was terminated at that time. On December 18, 2019, the Bank’s Board of Directors, without admitting or denying any violations of law, regulation or the provisions of the 2014 Consent Order, executed a Stipulation and Consent to the Issuance of an Order to Pay Civil Money Penalty in the amount of $7.5 million based on supervisory findings during the period of 2013 to 2019 related principally to deficiencies in the Bank’s legacy Bank Secrecy Act/Anti-Money Laundering (BSA/AML) Programs and alleged violations of law during the period, as well as the length of time the Bank had taken to fully implement the corrective actions required by the 2014 Consent Order. The Bank paid this amount and it was recognized as an expense in the Company’s financial statements in the fourth quarter of 2019. On May 15, 2020, the FDIC notified the Bank that it issued an Order Terminating Consent Order thereby lifting the 2014 Consent Order by and between the Bank and the FDIC. The FDIC’s order was effective on May 14, 2020. The termination of the 2014 Consent Order confirmed that the Bank had satisfactorily complied with all requirements of the 2014 Consent Order, most notably related to its Bank Secrecy Act compliance program and anti-money laundering and sanctions controls. The FDIC’s lifting of the 2014 Consent Order also meant that the business-related restrictions contained in the 2014 Consent order were no longer applicable to the Bank. The State of Delaware’s Office of the State Bank Commissioner concurred with the FDIC in taking this action. On November 20, 2020, the FDIC notified the Bank that it issued an Order Terminating Amended Consent Order and Order For Restitution thereby lifting the Consent Order dated December 23, 2015 (the “2015 Consent Order”) by and between the Bank and the FDIC. The FDIC’s termination order was effective on November 17, 2020. The lifting of the 2015 Consent Order confirmed that the Bank had satisfactorily complied with all requirements of the 2015 Consent Order, most notably related the Bank’s Compliance Management System, including the consumer compliance audit function and third-party risk management. Termination of the 2015 Consent Order concluded all outstanding regulatory actions brought by the FDIC against the Bank. All FDIC consent orders have now been resolved, concluded and terminated. Human Capital Resources The Company believes that human capital management is an essential component of our continued growth and success. Key human capital resources and management strategies are described below. Employees. As of December 31, 2020, we had 635 full-time employees and believe our relationships with our employees to be good. Our employees are not employed under a collective bargaining agreement. Structure. The Company’s Chief Human Resources Officer reports directly to the President and CEO and oversees most aspects of the employee experience, including talent acquisition, learning and development, talent management, compensation and benefits. The Company’s Chief Diversity Officer oversees diversity and inclusion efforts and reports directly to the President and CEO in that regard. Our Board of Directors and executive management receive regular updates on human capital management efforts, including diversity and inclusion initiatives. Talent and Development. We aim to attract, develop and retain high-performing, diverse talent who can further the Company’s strategic business objectives. To that end, we offer market-competitive compensation and strive to accelerate employees’ professional development through performance management and fostering a learning culture. Our employees work together with their managers to set business and professional development goals, supported by a variety of resources and tools developed to help employees enhance their leadership skills. 24 Total Rewards and Employee Well-Being. The Company is committed to providing competitive benefits programs designed with the everyday needs of our employees and their families in mind. These programs offer resources that promote employee well-being in various aspects, including mental, physical, and financial wellness. During the Covid-19 pandemic, we added to our well-being offerings to help employees to better balance their work and home responsibilities. In addition, we established an Employee Financial Relief Program in 2020 that is designed to assist employees experiencing financial hardship during the pandemic. Diversity and Inclusion. We strive to maintain a diverse and inclusive work culture in which individual differences and experiences are valued and all employees have the opportunity to contribute and thrive. We believe that leveraging our employees’ diverse perspectives and capabilities will enhance innovation, foster a collaborative work culture and enable us to better serve our customers and communities. With this vision in mind, the Company’s diversity and inclusion strategy focuses on five key pillars: Organizational Commitment, Workforce Practices, Community Engagement, Supplier Diversity and Transparency. In 2018, the Company established an Internal Diversity & Inclusion Council to oversee and implement initiatives that advance these core values at all levels of the Company, including training and events designed to increase cultural awareness and engaging with external organizations such as the National Minority Supplier Development Council and the Women’s Business Enterprise National Council. These efforts are supported by the Company’s seven employee resource groups (ERGs). Open to all employees, our ERGs give employees the opportunity to connect with their colleagues and work to provide greater organizational awareness of the unique issues related to women, people of color, working parents, veterans and first responders, health and wellness and the environment. Item 1A. Risk Factors Risk Factors Summary Risks Relating to Our Business The ongoing Covid-19 pandemic and measures intended to prevent its spread could adversely affect our business activities, financial condition, and results of operations and such effects will depend on future developments, which are highly uncertain and difficult to predict. Periods of weak economic and slow growth conditions in the U.S. economy have had, and may continue to have, significant adverse effects on our assets and operating results. Risk management processes and strategies must be effective, and concentration of risk increases the potential for losses. We cannot assure you that we will be able to accomplish our strategic goals that would enable us to meet our financial targets. We may have difficulty managing our growth which may divert resources and limit our ability to expand our operations successfully. We operate in highly competitive markets. Our affinity group marketing strategy has been adopted by other institutions with which we compete. As a financial institution whose principal medium for delivery of banking services is the internet, we are subject to risks particular to that medium and other technological risks and costs. Our operations may be interrupted if our network or computer systems, or those of our providers, fail. A failure of cyber security may result in a loss of customers and our being liable for damages for such failure. We outsource many essential services to third-party providers who may terminate their agreements with us, resulting in interruptions to our banking operations. We are subject to extensive government regulation. Any future FDIC insurance premium increases will adversely affect our earnings. We may be affected by government regulation including those mandating capital levels and those specifying limitations resulting from Community Reinvestment Act ratings. We are subject to extensive government supervision with respect to our compliance with numerous laws and regulations. Our reputation and business could be damaged by our entry into any future enforcement matters with our regulators and other negative publicity. We may be subject to potential liability and business risk from actions by our regulators related to supervision of third parties. Legislative and regulatory actions taken now or in the future may increase our operating costs and impact our business, governance structure, financial condition or results of operations. A further downgrade of the U.S. government credit rating could negatively impact our investment portfolio and other operations. New lines of business, and new products and services may result in exposure to new risks and the value and earnings related to existing lines of business are subject to market conditions. 25 Potential acquisitions may disrupt our business and dilute stockholder value. Risks Relating to Our Specialty Lending Business Activities The Bank’s allowance for credit losses may not be adequate to cover actual losses. We are subject to lending risks. Our lending limit may adversely affect our competitiveness. Changes to the Financial Accounting Standards Board (“FASB”) accounting standards have and will continue to result in a significant change to our recognition of credit losses and may materially impact our financial condition or results of operations. The Bank may suffer losses in its loan portfolio despite its underwriting practices. Environmental liability associated with lending activities could result in losses. We cannot predict whether income resulting from the reinvestment of proceeds from the loans we hold will match or exceed the income from loan dispositions. A prolonged U.S. government shutdown or default by the U.S. on government obligations could harm our results of operations. We may be adversely impacted by the transition from London Inter-bank Offered Rate (“LIBOR”) as a reference rate. Changes in interest rates and loan production could reduce our income, cash flows and asset values. Risks Relating to Our Payments Business Activities Regulatory and legal requirements applicable to the prepaid and debit card industry are unique and frequently changing. The potential for fraud in the card payment industry is significant. There is a significant concentration in prepaid and debit card fee income which is subject to various risks. Our prepaid and debit card and other deposit accounts obtained with the assistance of third parties have been classified as brokered. We may depend in part upon wholesale and brokered certificates of deposit to satisfy funding needs. We derive a significant percentage of our deposits, total assets and income from deposit accounts generated by diverse independent companies, including those which provide card account marketing services, and investment advisory firms. We face fund transfer and payments-related reputational risks. Unclaimed funds from deposit accounts or represented by unused value on prepaid cards present compliance and other risks. Risks Relating to Taxes and Accounting We are subject to tax audits, and challenges to our tax positions or adverse changes or interpretations of tax laws could result in tax liability. The appraised fair value of the assets from our discontinued commercial loan operations or collateral from other loan categories may be more than the amounts received upon sale or other disposition. We have had material weaknesses in internal control over financial reporting in the past and cannot assure you that additional material weaknesses will not be identified in the future. Our failure to implement and maintain effective internal control over financial reporting could result in material misstatements in our financial statements which could require us to restate financial statements, cause investors to lose confidence in our reported financial information and have a negative effect on our stock price. Risks Relating to Ownership of Our Common Stock The trading volume in our common stock is less than that of many financial services companies, which may reduce the price at which our common stock would otherwise trade. An investment in our common stock is not an insured deposit. Our ability to issue additional shares of our common stock, or the issuance of such additional shares, may reduce the price at which our common stock trades. Future offerings of debt, which would be senior to our common stock upon liquidation, and/or preferred equity securities which may be senior to our common stock for purposes of dividend distributions or upon liquidation, may reduce the market price at which our common stock trades. 26 The Bank’s ability to pay dividends is subject to regulatory limitations which, to the extent we require such dividends in the future, may affect our ability to pay our obligations and pay dividends. Anti-takeover provisions of our certificate of incorporation, bylaws and Delaware law may make it more difficult for holders of our common stock to receive a change in control premium. General Risks Severe weather, natural disasters, acts of war or terrorism or other adverse external events could harm our business. Pandemic events could have a material adverse effect on our operations and our financial condition. Our business may be affected materially by various risks and uncertainties. Any of the risks described below or elsewhere in this Annual Report on Form 10-K or our other SEC filings, as well as other risks we have not identified, may have a material negative impact on our financial condition and operating results. Risks Relating to Our Business: The ongoing COVID-19 pandemic and measures intended to prevent its spread could adversely affect our business activities, financial condition, and results of operations and such effects will depend on future developments, which are highly uncertain and difficult to predict. Global health concerns relating to the Covid-19 pandemic and related government actions taken to reduce the spread of the virus have negatively impacted the macroeconomic environment, and the pandemic has significantly increased economic uncertainty and abruptly reduced economic activity. The pandemic has resulted in government authorities implementing numerous measures to try to contain the virus, including the declaration of a federal national emergency; multiple cities’ and states’ declarations of states of emergency; school and business closings; limitations on social or public gatherings and other social distancing measures, such as working remotely; travel restrictions, quarantines and shelter-in-place orders. Such measures have significantly contributed to rising unemployment and negatively impacted consumer and business spending, borrowing needs and saving habits. Governmental authorities worldwide have taken unprecedented measures to stabilize markets and support economic growth. To that end, the Trump Administration, Congress, and various federal agencies and state governments have taken measures to address the economic and social consequences of the pandemic, including the passage of the Covid-19 pandemic Aid, Relief, and Economic Security Act, or (“the CARES Act”), and the Main Street Lending Program. The CARES Act, among other things, provides certain measures to support individuals and businesses in maintaining solvency through monetary relief, including in the form of financing, loan forgiveness and automatic forbearance. There can be no assurance, however, that the steps taken by the worldwide community or the U.S. government will be sufficient to address the negative economic effects of Covid- 19 or avert severe and prolonged reductions in economic activity. The pandemic has adversely impacted and could potentially further adversely impact our workforce and operations, and the operations of our customers and business partners. In particular, we may experience adverse financial consequences due to a number of factors, including, but not limited to: increased credit losses due to financial strain on its customers as a result of the pandemic and governmental actions, specifically on loans to borrowers in the lodging, retail trade, restaurant and bar, nursing home/assisted living, childcare facilities, and loans to borrowers that are secured by multi-family properties or retail real estate; increased credit losses would require us to increase our provision for credit losses and net charge-offs; decreases in new business for example if the shutdown of automobile factories continues for an extended time, it may impact the supply of vehicles which the Bank could otherwise lease to its customers, possibly reducing growth in the leasing portfolio which would otherwise have increased revenues and net income; declines in collateral values; decline in our stock price or the occurrence of what management would deem to be a triggering event that could, under certain circumstances, cause management to perform impairment testing on its goodwill or core deposit and customer relationships intangibles that could result in an impairment charge being recorded for that period, or declines in assets held at fair value, which would adversely impact our results of operations and the ability of certain of our bank subsidiaries to pay dividends to us; disruptions if a significant portion of our workforce is unable to work effectively, including because of illness, quarantines, government actions, or other restrictions in connection with the pandemic; we have modified our business practices, 27 including restricting employee travel, and implementing work-from-home arrangements, and it may be necessary for us to take further actions as may be required by government authorities or as we determine is in the best interests of our employees, customers and business partners; there is no certainty that such measures will be sufficient to mitigate the risks posed by Covid-19 or will otherwise be satisfactory to government authorities; the negative effect on earnings resulting from the Bank modifying loans and agreeing to loan payment deferrals due to the Covid-19 crisis; increased demand on our liquidity as we meet borrowers’ needs and cover expenses related to the pandemic management plan; reduced liquidity may negatively affect our capital and leverage ratios, and although not currently contemplated, reduce our ability to pay dividends; third-party disruptions, including negative effects on network providers and other suppliers, which have been, and may further be, affected by, stay-at- home orders, market volatility and other factors that increase their risks of business disruption or that may otherwise affect their ability to perform under the terms of any agreements with us or provide essential services; increased cyber and payment fraud risk due to increased online and remote activity; and other operational failures due to changes in our normal business practices because of the pandemic and governmental actions to contain it. These factors may remain prevalent for a significant period of time and may continue to adversely affect our business, results of operations and financial condition even after the Covid-19 pandemic has subsided. Additionally, the Covid-19 pandemic has significantly affected the financial markets and has resulted in a number of Federal Reserve actions. Market interest rates have declined significantly. In March 2020, the Federal Reserve reduced the target federal funds rate and announced a $700 billion quantitative easing program in response to the expected economic downturn caused by the Covid-19 pandemic. In addition, the Federal Reserve reduced the interest that it pays on excess reserves. We expect that these reductions in interest rates, especially if prolonged, could adversely affect our net interest income and margins and our profitability. The Federal Reserve also launched the Main Street Lending Program, which will offer deferred interest on four-year loans to small and mid-sized businesses. The full impact of the Covid-19 pandemic on our business activities as a result of new government and regulatory policies, programs and guidelines, as well as market reactions to such activities, remains uncertain. The Bank is a participating lender in the PPP, a loan program administered through the SBA that was created under the CARES Act to help eligible businesses, organizations and self-employed persons fund their operational costs during the Covid-19 pandemic. Under this program, the SBA guarantees 100% of the amounts loaned under the PPP, and borrowers are eligible to apply to the FDIC for forgiveness of their PPP loan obligations. The PPP opened on April 3, 2020; however, because of the short window between the passing of the CARES Act and the opening of the PPP, there was some initial ambiguity in the laws, rules and guidance regarding the operation of the PPP, which exposed us to risks relating to noncompliance with the PPP. For instance, other financial institutions have experienced litigation related to their process and procedures used in processing applications for the PPP. Under the PPP, lending banks are generally entitled to rely on borrower representations and certifications of eligibility to participate in the program, and lending banks may also be held harmless by the SBA in certain circumstances for actions taken in reliance on borrower representations and certifications. The PPP was modified on June 5, 2020, with the adoption of the Paycheck Protection Program Flexibility Act, or (‘the PPFA”). The PPFA increased the amount of time that borrowers have to use PPP loan proceeds and apply for loan forgiveness and made other changes to make the program more favorable to borrowers. Notwithstanding the foregoing, the Bank has been, and may continue to be, exposed to credit risk on PPP loans if a determination is made by the SBA that there is a deficiency in the manner in which the loan was originated, funded, or serviced. If a deficiency is identified, the SBA may deny its liability under the guaranty, reduce the amount of the guaranty, or, if it has already paid under the guaranty, seek recovery of any loss related to the deficiency from the Bank. The Bank’s participation in and execution of these and other measures taken by governments and regulatory authorities in response to the Covid-19 pandemic could result in reputational harm and has resulted in, and may continue to result in, litigation, including class actions, or regulatory and government actions and proceedings. Such actions may result in judgments, settlements, penalties and fines levied against us. In addition, while the Covid-19 pandemic had a material impact on the provision for credit losses and fair value estimates, we are unable to fully predict the impact that Covid-19 will have on the credit quality of the loan portfolios of the Bank, our financial position and results of operations due to numerous uncertainties. One of the provisions of the CARES Act was the payment by the U.S. government of six months of principal and interest on SBA 7a loans, which was largely be completed in the fourth quarter of 28 2020. Additional payments were authorized in December 2020 legislation. While proposed legislation for continuation of U.S. government funded loan payments is being considered by Congress, there can be no assurance that such proposals will become law. If legislation does not result in future monthly payments by the U.S. government, we may decide to grant deferrals of monthly interest and principal payments. Accounting and banking regulators have determined that principal and interest deferrals of up to six months do not represent material changes in loan terms and such loans will not, during the deferral period, be classified as delinquent, non-accrual or restructured. We will continue to assess these and other potential impacts on the credit quality of the loan portfolio of the Bank, our financial position and results of operations. The extent to which the Covid-19 pandemic impacts our business, results of operations and financial condition will depend on future developments, which are highly uncertain and are difficult to predict, including, but not limited to, the duration and spread of the pandemic, its severity, the actions to contain the virus or treat its impact, and how quickly and to what extent normal economic and operating conditions can resume. Even after the Covid-19 pandemic has subsided, we may continue to experience materially adverse impacts to our business as a result of the virus’s global economic impact, including the availability of credit, adverse impacts on liquidity and any recession that has occurred or may occur in the future. There are no comparable recent events that provide guidance as to the effect the spread of Covid-19 as a global pandemic may have, and, as a result, the ultimate impact of the pandemic is highly uncertain and subject to change. We do not yet know the full extent of the impacts on our business, operations or the economy as a whole. However, the effects could have a material impact on our results of operations and heighten many of the known risks described in this “Risk Factors” section. Periods of weak economic and slow growth conditions in the U.S. economy have had, and may continue to have, significant adverse effects on our assets and operating results. In recent periods, the United States economy has been subject to low rates of growth in general and, in particular localities, recession-like conditions have occurred. As a result, the financial system in the United States, including credit markets and markets for real estate and real-estate related assets, have periodically been subject to weakness. These weaknesses have episodically resulted in declines in the availability of credit, reduction in the values of real estate and real estate- related assets, the reduction of markets for those assets and impairment of the ability of certain borrowers to repay their obligations. As a result of these conditions, we increased our provision for credit losses, and experienced increases in the amount of loans charged off and non-performing assets in our Philadelphia-based commercial loan portfolio which is now reflected in discontinued operations. Rated investment securities, generally considered to be less risky than loans, have in recent economic periods, in certain instances, experienced greater than expected losses, which could recur. A continuation of weak economic conditions could further harm our financial condition and results of operations. We cannot assure you that we will be able to accomplish our strategic goals that would enable us to meet our financial targets. Our future earnings will reflect our success in replacing and growing both our loans and deposits at targeted rates and yields, and the payments transactions from which we derive fee income. Our businesses differ from most banks in the nature of both our lending niches and our payments businesses, and changes in loan acquisition and repayment speeds. We provide additional information on our lending niches and payments businesses in this Form 10K and other public filings and, on our website, as to our financial planning and performance goals. As noted above, information found on our website is not part of this Annual Report on Form 10- K. Loan, deposit and transaction growth rates and financial targets may also be impacted by other strategic goals including maintaining a scalable infrastructure, continuing technology innovations, maintaining what we believe to be an industry leading compliance and risk function; non-interest expense management and others. There can be no assurance that we will maintain or increase loan and deposit balances or payment transactions at the required yields or volumes, or succeed in other strategic goals, as necessary to achieve financial targets. We may have difficulty managing our growth which may divert resources and limit our ability to expand our operations successfully. Our future profitability will depend in part on our continued ability to grow; however, we may not be able to sustain our historical growth rate or be able to grow. Our future success will depend on the ability of our officers and key employees to continue to implement and improve our operational, financial and management controls, reporting systems and procedures and manage a growing number of customer relationships. We may not implement improvements to our management information and control systems in an efficient or timely manner and may discover deficiencies in existing systems and controls. Consequently, any future 29 growth may place a strain on our administrative and operational infrastructure. Any such strain could increase our costs, reduce or eliminate our profitability and reduce the price at which our common shares trade. Risk management processes and strategies must be effective, and concentration of risk increases the potential for losses. Our risk management processes and strategies must be effective, otherwise losses may result. We manage asset quality, liquidity, market sensitivity, operational, regulatory, third-party vendor and partner relationship risks and other risks through various processes and strategies throughout the organization. If our risk management judgments and strategies are not effective, or unanticipated risks arise, our income could be reduced or we could sustain losses. We operate in highly competitive markets. We face substantial competition in all phases of our operations from a variety of different competitors, including commercial banks and their holding companies, credit unions, leasing companies, consumer finance companies, factoring companies, insurance companies and money market mutual funds and card issuers. In 2018, the Office of the Comptroller of the Currency announced that it would begin to accept and evaluate charters for entities that wanted to conduct certain components of a banking business pursuant to a federal charter, known as a "special purpose national bank" ("SPNB") charter. Intended to promote economic opportunity and spur financial innovation, SPNBs may engage in any of the following activities: paying checks, lending money or taking deposits. If any such applications are granted, recipients of an SPNB charter may enter the U.S. payments market in which the Bank operates, which could have a material adverse effect on the Bank and its Payments division. We face national and even global competition with respect to our other products and services, including payment acceptance products and services, private label banking, fleet leasing, government guaranteed lending and payment solutions. Our commercial partners and banking customers for these products and services are located throughout the United States, and the competition is strong in each category. We encounter competition from some of the largest financial institutions in the world as well as smaller specialized regional banks and financial service companies. Increased competition with any of these product or service offerings could result in reduced pricing and lower profit margins, fragmented market share and a failure to enjoy economies of scale, loss of customer and depositor base, and other risks that individually, or in the aggregate, could have a material adverse effect on our financial condition and results of operations. Some of the financial services organizations with which we compete are not subject to the same degree of regulation as federally-insured and regulated financial institutions such as ours. As a result, those competitors may be able to access funding and provide various services more easily or at less cost than we can. Our affinity group marketing strategy has been adopted by other institutions with which we compete. Several online banking operations as well as the online banking programs of conventional banks have instituted affinity group marketing strategies similar to ours. As a consequence, we have encountered competition in this area and anticipate that we will continue to do so in the future. This competition may increase our costs, reduce our revenues or revenue growth or, because we are a relatively small banking operation without the name recognition of other, more established banking operations, make it difficult for us to compete effectively in obtaining affinity group relationships. As a financial institution whose principal medium for delivery of banking services is the internet, we are subject to risks particular to that medium and other technological risks and costs. We utilize the internet and other automated electronic processing in our banking services without physical locations, as distinguished from the internet banking service of an established conventional bank. Independent internet banks often have found it difficult to achieve profitability and revenue growth. Several factors contribute to the unique problems that internet banks face. These include concerns for the security of personal information, the absence of personal relationships between bankers and customers, the absence of loyalty to a conventional hometown bank, the customer’s difficulty in understanding and assessing the substance and financial strength of an Internet bank, a lack of confidence in the likelihood of success and permanence of internet banks and many individuals’ unwillingness to trust their personal assets to a relatively new technological medium such as the internet. As a result, many potential customers may be unwilling to establish a relationship with us. 30 Many conventional financial institutions offer the option of internet banking and financial services to their existing and prospective customers. The public may perceive conventional financial institutions as being safer, more responsive, more comfortable to deal with and more accountable as providers of their banking and financial services, including their internet banking services. We may not be able to offer internet banking and financial services and personal relationship characteristics that have sufficient advantages over the internet banking and financial services and other characteristics of established conventional financial institutions to enable us to compete successfully. Moreover, both the internet and the financial services industry are undergoing rapid technological changes, with frequent introductions of new technology- driven products and services. In addition to improving the ability to serve customers, the effective use of technology increases efficiency and enables financial institutions to reduce costs. Our ability to compete will depend, in part, upon our ability to address the needs of our customers by using technology to provide products and services that will satisfy customer demands, as well as to create additional efficiencies in our operations. Many of our competitors have substantially greater resources to invest in technological improvements. We may not be able to effectively implement new technology-driven products and services or be successful in marketing these products and services to our customers. Such products may also prove costly to develop or acquire. Our operations may be interrupted if our network or computer systems, or those of our providers, fail. Because we deliver our products and services over the internet and outsource several critical functions to third parties, our operations depend on our ability, as well as that of our service providers, to protect computer systems and network infrastructure against interruptions in service due to damage from fire, power loss, telecommunications failure, physical break-ins and computer hacking or similar catastrophic events. Our operations also depend upon our ability to replace a third- party provider if it experiences difficulties that interrupt our operations or if an operationally essential third-party service terminates. Service interruptions to customers may adversely affect our ability to obtain or retain customers and could result in regulatory sanctions. Moreover, if a customer were unable to access his or her account or complete a financial transaction due to a service interruption, we could be subject to a claim by the customer for his or her loss. While our accounts and other agreements contain disclaimers of liability for these kinds of losses, we cannot predict the outcome of litigation if a customer were to make a claim against us. A failure of cyber security may result in a loss of customers and our being liable for damages for such failure. A significant barrier to online and other financial transactions is the secure transmission of confidential information over public networks and other mediums. The systems we use rely on encryption and authentication technology to provide secure transmission of confidential information. Advances in computer capabilities, new discoveries in the field of cryptography or other developments could result in a compromise or breach of the algorithms used to protect customer transaction data. If we, or another provider of financial services through the internet, were to suffer damage from a security breach, public acceptance and use of the internet as a medium for financial transactions could suffer. Any security breach could deter potential customers or cause existing customers to leave, thereby impairing our ability to grow and maintain profitability and, possibly, our ability to continue delivering our products and services through the internet. We could also be liable for any customer damages arising from such a breach. Other cyber threats involving theft of confidential information could also result in liability. Although we, with the help of third-party service providers, intend to continue to implement security technology and establish operational procedures to prevent security breaches, these measures may not be successful. We outsource many essential services to third-party providers who may terminate their agreements with us, resulting in interruptions to our banking operations. We obtain essential technological and customer services support for the systems we use from third-party providers. We outsource our check processing, check imaging, transaction processing, electronic bill payment, statement rendering, and other services to third-party vendors. For a description of these services, see Item 1, “Business—Other Operations—Third-Party Service Providers.” Our agreements with each service provider are generally cancelable without cause by either party upon specified notice periods. If one of our third-party service providers terminates its agreement with us and we are unable to replace it with another service provider, our operations may be interrupted. Even a temporary disruption in services could result in our losing customers, incurring liability for any damages our customers may sustain, or losing revenues. Moreover, there can be no assurance that a replacement service provider will provide its services at the same or a lower cost than the service provider it replaces. 31 We are subject to extensive government regulation. We and our subsidiary, The Bancorp Bank, are subject to extensive federal and state regulation and supervision. Banking regulations are primarily intended to protect customers, depositors’ funds, the federal deposit insurance funds and the banking system as a whole, not stockholders. These regulations affect the Bank’s lending practices, capital structure and requirements, investment activities, dividend policy, product offerings, expansionary strategies and growth, among other things. The legal and regulatory landscape is frequently changing as Congress and the regulatory agencies having jurisdiction over our operations adopt or amend laws, or change interpretation of existing statutes, regulations or policies. These changes could affect us and the Bank in substantial and unpredictable ways and could have a material adverse effect on our financial condition and results of operations. Any future FDIC insurance premium increases will adversely affect our earnings. Any further assessments or special assessments that the FDIC levies will be recorded as an expense during the appropriate period and will decrease our earnings. On February 9, 2011, the FDIC adopted a final rule which redefines the deposit insurance assessment base as required by the Dodd-Frank Act. The final rule sets the deposit insurance assessment base as average consolidated total assets minus average tangible equity. It also sets a new assessment rate schedule which reflects assessment rate adjustments based upon regulatory examination classification with increased rates for brokered deposits. The final rule became effective on April 1, 2011. If the Bank’s rating is changed, insurance premiums will increase which will adversely affect our earnings. We may be affected by government regulation including those mandating capital levels and those specifying limitations resulting from Community Reinvestment Act ratings. We are subject to extensive federal and state banking regulation and supervision, which has increased in the past several years as a result of stresses the financial system has undergone for an extended period of years. The regulations are intended primarily to protect our depositors’ funds, the federal deposit insurance fund and the safety and soundness of the Bank, not our stockholders. Regulatory requirements affect lending practices, product offerings, capital structure, investment practices, dividend policy and growth. Under capital adequacy guidelines and the regulatory framework for prompt corrective action, we and the Bank must meet specific capital guidelines that involve quantitative measures of their assets, liabilities and certain off-balance-sheet items as calculated under regulatory accounting practices. The capital amounts and classification of us and the Bank are also subject to qualitative judgments by the regulators about components, risk weightings and other factors. Moreover, capital requirements may be modified based upon regulatory rules or by regulatory discretion at any time reflecting a variety of factors including deterioration in asset quality. A failure by either the Bank or us to meet regulatory capital requirements will result in the imposition of limitations on our operations and could, if capital levels drop significantly, result in our being required to cease operations. Regulatory capital requirements must also be satisfied such that mandated capital ratios are maintained as the Bank grows, or growth may be required to be curtailed. Moreover, a failure by either the Bank or us to comply with regulatory requirements regarding lending practices, investment practices, customer relationships, anti-money laundering detection and prevention, and other operational practices (see "Business--Regulation Under Banking Law") could result in regulatory sanctions and possibly third-party liabilities. Changes in governing law, regulations or regulatory practices could impose additional costs on us or impair our ability to obtain deposits or make loans and, as a consequence, negatively impact our consolidated revenues and profitability. As a Delaware-chartered bank whose depositors and financial services customers are located in several states, the Bank may be subject to additional licensure requirements or other regulation of its activities by state regulatory authorities and laws outside of Delaware. If the Bank’s compliance with licensure requirements or other regulation becomes overly burdensome, we may seek to convert its state charter to a federal charter in order to gain the benefits of federal preemption of some of those laws and regulations. Conversion of the Bank to a federal charter will require the prior approval of the relevant federal bank regulatory authorities, which we may not be able to obtain. Moreover, even if we obtain approval, there could be a significant period of time between our application and receipt of the approval, and/or any approval we do obtain may be subject to burdensome conditions or restrictions. Failure to maintain a satisfactory CRA rating may result in business restrictions. The Bank operates its CRA program under an FDIC-approved CRA Strategic Plan. The Bank operated an approved plan during the period of July 1, 2018 through December 31, 2019 and now operates under an approved plan for the period of January 1, 2020 through December 31, 2020. On July 3, 2019, the Bank received its 2018 CRA Performance Evaluation which was completed on November 11, 2018. The Bank was assigned a “Satisfactory” CRA rating. The Bank continues to closely monitor its performance in alignment with its CRA Strategic Plan to meet the specified lending, service and investment requirements contained therein. There can be no assurance that we will maintain a 32 satisfactory rating, and if not maintained, the Bank would be subject to certain business restrictions as required by the Community Reinvestment Act and FDIC regulations. We are subject to extensive government supervision with respect to our compliance with numerous laws and regulations. We have policies and procedures designed to prevent violations of the extensive federal and state laws and regulations that we are subject to, however there can be no assurance that such violations will not occur. Failure to comply with these statutes, regulations or policies could result in a determination of an apparent violation of law, and could trigger formal or informal enforcement actions or other sanctions against us or the Bank by regulatory agencies, including entering into consent orders or other agreements, assessment of civil money penalties, criminal penalties, reputational damage, and a downgrade in the Company’s ratings or the Bank’s ratings for capital adequacy, asset quality, management, earnings, liquidity and market sensitivity, any of which alone or in combination could have a material adverse effect on our financial condition and results of operations. Further, we are at risk of the imposition of additional civil money penalties by our regulators, based on, among other things, repeat violations, or supervisory determinations of non-compliance with any consent order. Depending on the circumstances, the imposition and size of any such penalty is at the discretion of the regulator. While the Bank may be contractually indemnified for certain violations atrributable to third parties, civil money penalties, if assessed against the Bank, are not recoverable from third parties. Our reputation and business could be damaged by our entry into any future enforcement matters with our regulators and other negative publicity. Reputational risk, or the risk to our business, earnings and capital from negative publicity, is inherent in our business. Negative publicity can result from actual or alleged conduct in a number of areas, including legal and regulatory compliance, lending practices, corporate governance, litigation, inadequate protection of customer data, ethical behavior of our employees, and from actions taken by regulators and others as a result of that conduct. Damage to our reputation, including as a result of negative publicity associated with any regulatory enforcement actions, could impact our ability to attract new and maintain existing loan and deposit customers, employees and business relationships, and could result in the imposition of additional regulatory requirements, operational restrictions, enhanced supervision and/or civil money penalties. Such damage could also adversely affect our ability to raise additional capital on acceptable terms. We may be subject to potential liability and business risk from actions by our regulators related to supervision of third parties. Our regulators or auditors may require us to increase the level and manner of our oversight of the third parties which provide marketing services which generate most of our accounts and through which we offer products and services. Although we have added significant compliance staff and have used outside consultants, our internal and external compliance examiners continually evaluate our practices and must be satisfied with the results of our third-party oversight activities. We cannot assure you that we will satisfy all related requirements. Not maintaining a compliance management system which is deemed adequate could result in sanctions against the Bank. Our ongoing review and analysis of our compliance management system and implementation of any changes resulting from that review and analysis will likely result in increased non-interest expense. Legislative and regulatory actions taken now or in the future may increase our operating costs and impact our business, governance structure, financial condition or results of operations. Federal and state regulatory agencies frequently adopt changes to their regulations or change the manner in which existing regulations are interpreted and applied. Changes to the laws and regulations applicable to the financial industry, if enacted or adopted, could expose us to additional costs, including increased compliance costs, require higher levels of capital and liquidity, negatively impact our business practices, including the ability to offer new products and services and attract and retain new customers and business partners who may do business with us based, in whole or in part, upon our corporate and governance structure, regulatory status, asset size and other factors tied to the legal and regulatory framework governing the financial industry. The passage of the Dodd-Frank Act in 2010, and the rules and regulations emanating therefrom, have significantly changed, and will continue to change the bank regulatory structure, and affect the lending, deposit, investment and operating activities of financial institutions and their holding companies. While a significant number of regulations have already been promulgated to implement the Dodd-Frank Act, including, for example, the Collins Amendment and the Durbin Amendment, future changes or interpretations to these rules and other bank regulations are uncertain and could negatively impact our business, thereby increasing our operating and compliance costs and obligations, and reducing or eliminating our ability to generate profits. 33 A further downgrade of the U.S. government credit rating could negatively impact our investment portfolio and other operations. A significant amount of our investment portfolio is rated by outside ratings agencies as explicitly or implicitly backed by the United States government and certain of our loans are government guaranteed. In 2011, the credit rating of the United States government was lowered, and it is possible it may be downgraded further, based upon rating agencies’ evaluations of the effect of increasing levels of government debt and related Congressional actions. A lowering of the United States government credit ratings may reduce the market value or liquidity of our investment and certain loan portfolios. New lines of business, and new products and services may result in exposure to new risks and the value and earnings related to existing lines of business are subject to market conditions. The Bank has introduced, and in the future, may introduce new products and services to differing markets either alone or in conjunction with third parties. New lines of business, products or services could have a significant impact on the effectiveness of our system of internal controls or the controls of third parties and could reduce our revenues and potentially generate losses. There are material inherent risks and uncertainties associated with offering new products and services, especially when new markets are not fully developed or when the laws and regulations regarding a new product are not mature. New products and services, or entrance into new markets, may require substantial time, resources and capital, and profitability targets may not be achieved. Factors outside of our control, such as developing laws and regulations, regulatory orders, competitive product offerings and changes in commercial and consumer demand for products or services may also materially impact the successful launch and implementation of new products or services. Failure to manage these risks, or failure of any product or service offerings to be successful and profitable, could have a material adverse effect on our financial condition and results of operations. Additionally, there are uncertainties regarding the market values of existing lines of business which are difficult to measure and are subject to market conditions which may change significantly. Significant amounts of loans are accounted for at fair (market) value, and a decrease in such value would reduce income. Potential acquisitions may disrupt our business and dilute stockholder value. Acquiring other banks or businesses involves various risks including, but not limited to: potential exposure to unknown or contingent liabilities of the target entity; exposure to potential asset quality issues of the target entity; difficulty and expense of integrating the operations and personnel of the target entity; potential disruption to our business; potential diversion of our management’s time and attention; the possible loss of key employees and customers of the target entity; difficulty in estimating the value of the target entity; potential changes in banking or tax laws or regulations that may affect the target entity; and difficulty navigating and integrating legal, operating cultural differences between the United States and the countries of the target entity’s operations. From time to time we evaluate merger and acquisition opportunities and conduct due diligence activities related to possible transactions with other financial institutions and financial services companies. As a result, merger or acquisition discussions and, in some cases, negotiations may take place and future mergers or acquisitions involving cash, debt or equity securities may occur at any time. Acquisitions typically involve the payment of a premium over book and market values, and, therefore, some dilution of our tangible book value and net income per common share may occur in connection with any future transaction. Furthermore, failure to realize the expected revenue increases, cost savings, increases in geographic or product presence, and/or other projected benefits from an acquisition could have a material adverse effect on our financial condition and results of operations. 34 Risks Related to Our Specialty Lending Business Activities: We are subject to lending risks. There are risks inherent in making all loans. These risks include interest rate changes over the time period in which loans may be repaid and changes in the national economy or local economies in which our borrowers operate. Such changes may impact the ability of our borrowers to repay their loans or the value of the collateral securing those loans. Although we have discontinued our Philadelphia-based commercial lending operations, we still hold a significant number of commercial, construction and commercial mortgage loans, some with relatively large balances. The deterioration of one or a few of these loans would cause a significant increase in non-performing loans, notwithstanding that such loans are now accounted for at fair value. Weak economic conditions have caused increases in our delinquent and defaulted loans in recent years. We cannot assure you that we will not experience further increases in delinquencies and defaults or that any such increases will not be material. On a consolidated basis, an increase in non-performing loans could result in an increase in our provision for credit losses or in loan charge-offs and consequent reductions in our earnings. Our specialty lending operations are subject to additional risks including, with respect to our SBA loans, the risk that the U.S. Government’s partial guaranty on SBA loans is withdrawn due to noncompliance with regulations. For more information about the risks which are specific to the different types of loans we make and which could impact our allowance for credit losses, see Item 1, “Business –Lending Activities.” The Bank’s allowance for credit losses may not be adequate to cover actual losses. Like all financial institutions, the Bank maintains an allowance for credit losses to provide for current and future expected losses inherent in its loan portfolio. At December 31, 2020, the ratios of the allowance for credit losses to total loans and to non-performing loans were, respectively, 0.61% and 126.4%. The Bank’s allowance for credit losses may not be adequate to cover actual loan losses and future provisions for loan losses could materially and adversely affect the Bank’s operating results. The Bank’s allowance for credit losses is determined by management after analyzing historical loan losses, current trends in delinquencies and charge-offs, plans for problem loan resolution, changes in the size and composition of the loan portfolio, industry information, economic conditions and reasonable and supportable forecasts. Also included in management’s estimates for loan losses are considerations with respect to the impact of economic events, the outcome of which are uncertain. The determination by management of the allowance for credit losses involves a high degree of subjectivity and requires management to estimate current and future credit risk based on both qualitative and quantitative facts, each of which is subject to significant change. The amount of future loan losses is susceptible to changes in economic, operating and other conditions, including changes in interest rates that may be beyond the Bank’s control, and these loan losses may exceed current estimates. Bank regulatory agencies, as an integral part of their examination process, review the Bank’s loans and allowance for credit losses. Although we believe that the Bank’s allowance for credit losses is adequate to provide for current and future expected credit losses and that the methodology used by the Bank to determine the amount of both the allowance and provision is effective, we cannot assure you that we will not need to increase the Bank’s allowance for credit losses, change our methodology for determining our allowance and provision for credit losses or that our regulators will not require us to increase this allowance. Any of these occurrences could materially reduce our earnings and profitability and could result in our sustaining losses. For more information about risks which are specific to the different types of loans we make and which could impact the allowance for credit losses, see Item 1,” Business –Lending Activities.” Our lending limit may adversely affect our competitiveness. Our regulatory lending limit as of December 31, 2020 to any one customer or related group of customers was $85.7 million for unsecured loans and $142.8 million for secured loans. Our lending limit is substantially smaller than that of many financial institutions with which we compete. While we believe that our lending limit is sufficient for our targeted market of small to mid-size businesses within the four specialty lending operations upon which we focus as well as affinity group members, it may in the future affect our ability to attract or maintain customers or to compete with other financial institutions. Moreover, to the extent that we incur losses and do not obtain additional capital, our lending limit, which depends upon the amount of our capital, will decrease. Changes to the Financial Accounting Standards Board (“FASB”) accounting standards have and will continue to result in a significant change to our recognition of credit losses and may materially impact our financial condition or results of operations. In June 2016, the FASB issued an update to Accounting Standards Update (“ASU” or “Update”) 2016-13 – “Financial Instruments – Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments”. The Update changes the 35 accounting for credit losses on loans and debt securities. For loans and held-to-maturity debt securities, the Update requires a current expected credit loss (“CECL”) approach to determine the allowance for credit losses. CECL requires loss estimates for the remaining estimated life of the financial asset using historical experience, current conditions, and reasonable and supportable forecasts. Also, the Update eliminates the existing guidance for purchased credit deteriorated loans and debt securities, but requires an allowance for purchased financial assets with more than insignificant deterioration since origination. In addition, the Update modifies the other-than-temporary impairment model for available-for-sale debt securities to require an allowance for credit losses instead of a direct write-down, which allows for reversal of credit losses in future periods based on improvements in credit. The CECL model has and will materially impact how we determine our allowance for credit losses and may require us to significantly increase our allowance for credit losses. Furthermore, our allowance for credit losses may experience more fluctuations, some of which may be significant. If we determined that we would need to increase the allowance for credit losses to appropriately capture the credit risk that exists in our lending and investment portfolios, it may negatively impact our business, earnings, financial condition and results of operations. We adopted the guidance in first quarter 2020. The Bank may suffer losses in its loan portfolio despite its underwriting practices. The Bank seeks to mitigate the risks inherent in its loan portfolio by adhering to specific underwriting practices. These practices vary depending on the facts and circumstances of each loan. For other than SBLOC and IBLOC loans, these practices may include analysis of a borrower’s prior credit history, financial statements, tax returns and cash flow projections, valuation of certain types of collateral based on reports of independent appraisers and verification of liquid assets. For SBLOC loans, a primary element of the credit decision is the market value of the borrower’s brokerage account, which is reduced by the varying collateral percentages against which we are willing to lend, resulting in excess collateral. Rapid excessive movements in the market value of brokerage accounts might not be sufficiently offset by the excess collateral and losses could result. For example, we typically lend against 50% of the value of equity securities. For IBLOC, the credit decision is primarily based upon the cash value of insurance policies which may ultimately be dependent upon the insurer for repayment. Although the Bank believes that its underwriting criteria are appropriate for the various kinds of loans it makes, the Bank may incur losses on loans that meet its underwriting criteria, and these losses may exceed the amounts set aside as reserves in the Bank’s allowance for credit losses. In addition, only certain SBA loans are 75% guaranteed by the U.S. government, and even for those, we still assume credit risk on the remaining 25%. These borrowers, which include new start-ups, may have a higher probability of failure which may result in higher losses on such loans. If the level of non-performing assets increases, interest income will be reduced. If we experience loan defaults in excess of amounts that we have included in our allowance for credit losses, we will have to increase the provision for credit losses which will reduce our income and might cause us to incur losses. At the time loans are classified as troubled debt restructurings, losses are recognized if the fair value of collateral is less than the loan balance. For more information about the risks which are specific to the different types of loans we make and which could impact loan losses, see Item 1, “Business –Lending Activities.” Environmental liability associated with lending activities could result in losses. In the course of our business, we may foreclose on and take title to properties securing our loans. If hazardous substances were discovered on any of these properties, we may be liable to governmental entities or third parties for the costs of remediation of the hazard, as well as for personal injury and property damage. Many environmental laws can impose liability regardless of whether we knew of, or were responsible for, the contamination. In addition, if we arrange for the disposal of hazardous or toxic substances at another site, we may be liable for the costs of cleaning up and removing those substances from the site, even if we neither own nor operate the disposal site. Environmental laws may require us to incur substantial expenses and may materially limit use of properties we acquire through foreclosure, reduce their value or limit our ability to sell them in the event of a default on the loans they secure. In addition, future laws or more stringent interpretations or enforcement policies with respect to existing laws may increase our exposure to environmental liability. We cannot predict whether income resulting from the reinvestment of proceeds from the loans we hold will match or exceed the income from loan dispositions. We are seeking to sell or otherwise dispose of the loans in our discontinued commercial loan operations and expect that we will obtain a significant amount of cash from these dispositions. Although we believe, based upon current market conditions, that we will be able to invest such proceeds profitably, reinvestment income is difficult to predict and depends upon a number of economic and market conditions beyond our control, including interest rates and the availability of suitable investments. We cannot assure you 36 that we will be able to generate the same level of income from the reinvested proceeds as we generated from the loan portfolio being sold, or that suitable investments will be available to us. If not, our revenues and net income could be reduced materially. A prolonged U.S. government shutdown or default by the U.S. on government obligations could harm our results of operations. Our results of operations, including revenue, non-interest income, expenses and net interest income, could be adversely affected in the event of widespread financial and business disruption due to a default by the United States on U.S. government obligations or a prolonged failure to maintain significant U.S. government operations, particularly those pertaining to the SBA. Any such failure to maintain such U.S. government operations would impede our ability to originate SBA loans and our ability to sell such loans. Changes in interest rates and loan production could reduce our income, cash flows and asset values. A significant portion of our income and cash flows depends on the difference between the interest rates we earn on interest earning assets, such as loans and investment securities, and the interest rates we pay on interest-bearing liabilities such as deposits and borrowings. The value of our assets, and particularly loans with fixed or capped rates of interest, may also vary with interest rate changes. We discuss the effects of interest rate changes on the market value of our portfolio and net interest income in “Management’s Discussion and Analysis of Financial Condition and Results of Operations—Asset and Liability Management.” Interest rates are highly sensitive to many factors which are beyond our control, including general economic conditions and policies of various governmental and regulatory agencies and, in particular, the Federal Reserve. Changes in monetary policy, including changes in interest rates, will influence not only the interest we receive on our loans and investment securities and the amount of interest we pay on deposits, but also our ability to originate loans and obtain deposits and our costs in doing so. If the rate of interest we pay on our deposits and other borrowings increases more than the rate of interest we earn on our loans and other investments, our net interest income, and therefore our earnings, could decline or we could sustain losses. Our earnings could also decline or we could sustain losses if the rates on our loans and other investments fall more quickly than those on our deposits and other borrowings. While the Bank is generally asset sensitive, which implies that significant increases in market rates would generally increase margins, while decreases in interest rates would generally decrease margins, we cannot assure you that increases or decreases in margins will follow such a pattern in the future. Our net interest income is also determined by our level of loan production to replace loan payoffs and to grow our different loan portfolios. Loan demand may vary for economic and competitive reasons and we cannot assure you that historical rates of loan growth will continue or as to other loan production. Net interest income is difficult to project, and our models for making such projections are theoretical. While they may indicate the general direction of changes in net interest income, they do not indicate actual future results. In first quarter 2020, the Federal Reserve instituted emergency rate cuts, and additional rate cuts may still occur in response to economic and other conditions. Such actions may decrease net interest income, to the extent the reduction is not offset with the impact of loan growth or other factors. We may be adversely impacted by the transition from London Inter-bank Offered Rate (“LIBOR”) as a reference rate. The administrator of LIBOR, announced that it intends to phase out LIBOR by June 30, 2023, and for LIBOR to be replaced with an alternative reference rate that will be calculated in a different manner. Consequently, at this time, it is not possible to predict whether and to what extent banks will continue to provide submissions for the calculation of LIBOR. Similarly, it is not possible to predict whether LIBOR will continue to be viewed as an acceptable market benchmark, what rate or rates may become accepted alternatives to LIBOR, or what the effect of any such changes in views or alternatives may be on the markets for LIBOR- indexed financial instruments. The majority of our commercial mortgages, at fair value are indexed to LIBOR. Additionally, the interest rates of certain of our investment securities and our trust preferred securities are indexed to LIBOR. The transition from LIBOR could create considerable costs and additional risk. Since proposed alternative rates are calculated differently, payments under contracts referencing new rates will differ from those referencing LIBOR. The transition will change our market risk profiles, requiring changes to risk and pricing models, valuation tools, product design and hedging strategies. Furthermore, failure to adequately manage this transition process with our customers could adversely impact our reputation. Although we are currently unable to assess what the ultimate impact of the transition from LIBOR will be, failure to adequately manage the transition could have a material adverse effect on our business, financial condition and results of operations. 37 Risks Relating to Our Payments Business Activities: Regulatory and legal requirements applicable to the prepaid and debit card industry are unique and frequently changing. Achieving and maintaining compliance with frequently changing legal and regulatory requirements requires a significant investment in qualified personnel, hardware, software and other technology platforms, external legal counsel and consultants and other infrastructure components. These investments may not ensure compliance or otherwise mitigate risks involved in this business. Our failure to satisfy regulatory mandates applicable to prepaid financial products could result in actions against us by our regulators, legal proceedings being instituted against us by consumers, or other losses, each of which could reduce our earnings or result in losses, make it more difficult to conduct our operations, or prohibit us from conducting specific operations. Other risks related to prepaid cards include competition for prepaid, debit and other payment mediums, possible changes in the rules of networks, such as Visa and MasterCard and others, in which the Bank operates and state regulations related to prepaid cards including escheatment. The potential for fraud in the card payment industry is significant. Issuers of prepaid and debit cards and other companies have suffered significant losses in recent years with respect to the theft of cardholder data that has been illegally exploited for personal gain. The theft of such information is regularly reported and affects individuals and businesses. Losses from various types of fraud have been substantial for certain card industry participants. The Bank in many cases has indemnification agreements with third parties; however, such indemnifications may not fully cover losses. Although fraud has not had a material impact on the profitability of the Bank, it is possible that such activity could impact the Bank in the future. There is a significant concentration in prepaid and debit card fee income which is subject to various risks. We realize a significant portion of our revenues from prepaid and debit card and other prepaid products and services. Actions by government agencies relating to service charges, or increased regulatory compliance costs, could result in reductions in income which may not be offset by reductions in expense. Some of our clients have significant volume, the loss of which would materially affect our revenues. The top ten largest contributors to prepaid, debit card and related fees account for 74% of such fees. Prepaid and debit card deposits comprise a significant portion of the Bank’s deposits. Our prepaid and debit card and other deposit accounts generated by third parties have been classified as brokered. In December 2014, the FDIC issued new guidance classifying prepaid deposit accounts and other deposit accounts obtained in cooperation with third parties as brokered, resulting in the vast majority of the Bank’s deposits being classified as brokered. We do not believe that these deposits are subject to the volatility risks associated with brokered wholesale deposits or brokered certificates of deposit. However, if the Bank ceases to be categorized as “well capitalized” under banking regulations, it will be prohibited from accepting, renewing or rolling over brokered deposits without the consent of the FDIC. In such a case, the FDIC’s refusal to grant consent to our accepting, renewing or rolling over brokered deposits could effectively restrict or eliminate the ability of the Bank to operate its business lines as presently conducted. In December 2020, the FDIC adopted a regulation which may result in the reclassification of certain of our deposits as non- brokered, depending on multiple factors including the potential filing of applications with the FDIC for a determination as to the non-brokered status of the deposits. While we intend to pursue reclassification of a significant portion of our deposits, we cannot determine whether the FDIC will agree with the proposed reclassifications. We may depend in part upon wholesale and brokered certificates of deposit to satisfy funding needs. We may rely in part on funds provided by wholesale deposits and brokered certificates of deposit to support the growth of our loan portfolio. Wholesale and brokered certificates of deposit are highly sensitive to changes in interest rates and, accordingly, can be a more volatile source of funding. Use of wholesale and brokered deposits involves the risk that growth supported by such deposits would be halted, or the Bank’s total assets could contract, if the rates offered by the Bank were less than those offered by other institutions seeking such deposits, or if the depositors were to perceive a decline in the Bank’s safety and soundness, or both. In addition, if we were unable to match the maturities of the interest rates we pay for wholesale and brokered certificates of deposit to the maturities of the loans we make using those funds, increases in the interest rates we pay for such funds could decrease our consolidated net interest income. Moreover, if the Bank ceases to be categorized as “well capitalized” under banking regulations, it will be prohibited from accepting, renewing or rolling over brokered deposits without the consent of the FDIC. 38 We derive a significant percentage of our deposits, total assets and income from deposit accounts generated by diverse independent companies, including those which provide card account marketing services, and investment advisory firms. Deposit accounts acquired with the assistance of our top twenty affinity relationships totaled $4.45 billion at December 31, 2020. The top twenty relationships result in the majority of our payments related income. We provide oversight over these relationships which must meet all internal and regulatory requirements. We may exit relationships where such requirements are not met or be required by our regulators to exit such relationships. Also, an affinity group could terminate a relationship with us for many reasons, including being able to obtain better terms from another provider or dissatisfaction with the level or quality of our services. If an affinity group relationship were to be terminated, it could materially reduce our deposits, assets and income. We cannot assure you that we could replace such relationship. If we cannot replace such relationship, we may be required to seek higher rate funding sources as compared to the exiting affinity group and interest expense might increase. We may also be required to sell securities or other assets to meet funding needs which would reduce revenues or potentially generate losses. We face fund transfer and payments-related reputational risks. Financial institutions, including ourselves, bear fund transfer risks of different types which result from large transaction volumes and large dollar amounts of incoming and outgoing money transfers. Loss exposure may result if money is transferred from the bank before it is received, or legal rights to reclaim monies transferred are asserted. Such exposure results from payments which are made to merchants for payment clearing, while customers have statutory periods to reverse their payments. It also results from funds transfers made prior to receipt of offsetting funds, as accommodations to customers. Transfers could also be made in error. Additionally, as with other financial institutions, we may incur legal liability or reputational risk, if we unknowingly process payments for companies in violation of money laundering laws or regulations or immoral activities. Unclaimed funds from deposit accounts or represented by unused value on prepaid cards present compliance and other risks. Unclaimed funds held in deposit accounts or represented by unused balances on prepaid cards may be subject to state escheatment laws where the Bank is the actual holder of the funds and when, after a period of time as set forth in applicable state law, the rightful owner of the funds cannot be readily located and/or identified. The Bank implements controls to comply with state unclaimed property laws and regulations, however these laws and regulations are often open to interpretation, particularly when being applied to unused balances on prepaid card products. State regulators may choose to initiate collection or other litigation action against the Bank for unreported abandoned property, and such actions may seek to assess fines and penalties. Risks Relating to Taxes and Accounting: We are subject to tax audits, and challenges to our tax positions or adverse changes or interpretations of tax laws could result in tax liability. We are subject to federal and applicable state income tax laws and regulations and related audits. We are also periodically subject to state escheat audits. Income tax and escheat laws and regulations are often complex and require significant judgment in determining our effective tax rate and in evaluating our tax positions. Challenges of such determinations may adversely affect our effective tax rate, tax payments or financial condition. The appraised fair value of the assets from our discontinued commercial loan operations or collateral from other loan categories may be more than the amounts received upon sale or other disposition. Various internal and external inputs were utilized to analyze fair value of the discontinued commercial loan portfolio and the investment in unconsolidated entity which reflects the financing of the securitization of a portion of the discontinued assets. The valuations for this and other loan catgories and actual sales prices could be significantly less than the estimates, which could materially affect our results of operations in future quarters. 39 We have had material weaknesses in internal control over financial reporting in the past and cannot assure you that additional material weaknesses will not be identified in the future. Our failure to implement and maintain effective internal control over financial reporting could result in material misstatements in our financial statements which could require us to restate financial statements, cause investors to lose confidence in our reported financial information and have a negative effect on our stock price. As previously reported, our management had identified material weaknesses in our internal and disclosure controls over financial reporting that resulted in a restatement of our financial statements in 2014 for that year and for prior periods. These weaknesses related to the timing of the recognition of loan losses and the recognition of other loan losses. We believe these weaknesses have been remediated. However, we cannot assure you that additional significant deficiencies or material weaknesses in our internal control over financial reporting will not be identified in the future. Any failure to maintain or implement required new or improved controls, or any difficulties we encounter in their implementation, could result in additional material weaknesses, cause us to fail to meet our periodic reporting obligations or result in material misstatements in our financial statements. Any such failure could also adversely affect the results of periodic management evaluations and annual auditor attestation reports regarding the effectiveness of our internal control over financial reporting required under Section 404 of the Sarbanes-Oxley Act of 2002 and the rules promulgated under Section 404. The existence of a material weakness could result in errors in our financial statements that could result in a restatement of financial statements, cause us to fail to meet our reporting obligations and cause investors or customers to lose confidence in our reported financial information, leading to a decline in our stock price or a loss of business, and could result in stockholder actions against us for damages. Risks Related to Ownership of Our Common Stock: The trading volume in our common stock is less than that of many financial services companies, which may reduce the price at which our common stock would otherwise trade. Although our common stock is traded on The NASDAQ Global Select Market, the trading volume is less than that of many financial services companies. A public trading market having the desired characteristics of depth, liquidity and orderliness depends on the presence in the marketplace of willing buyers and sellers of our common stock at any given time. This presence depends on the individual decisions of investors and general economic and market conditions over which we have no control. Given the lower trading volume of our common stock, significant sales of our common stock, or the expectation of these sales, could cause our stock price to fall. An investment in our common stock is not an insured deposit. Our common stock is not a bank deposit and, therefore, is not insured against loss by the FDIC, any other deposit insurance fund or by any other public or private entity. Investment in our common stock is inherently risky for the reasons described in this “Risk Factors” section and is subject to the same market forces that affect the price of common stock in any company. As a result, if you acquire our common stock, you may lose some or all of your investment. Our ability to issue additional shares of our common stock, or the issuance of such additional shares, may reduce the price at which our common stock trades. We cannot predict whether future issuances of shares of our common stock or the availability of shares for resale in the open market will decrease the market price per share of our common stock. We are not restricted from issuing additional shares of common stock, including any securities that are convertible into or exchangeable for, or that represent the right to receive shares of common stock. Sales of a substantial number of shares of our common stock in the public market or the perception that such sales might occur could materially adversely affect the market price of the shares of our common stock. The exercise of any options granted to directors, executive officers and other employees under our stock compensation plans, the vesting of restricted stock grants, the issuance of shares of common stock in acquisitions and other issuances of our common stock also could have an adverse effect on the market price of the shares of our common stock. The existence of options, or shares of our common stock reserved for issuance as restricted shares of our common stock may materially adversely affect the terms upon which we may be able to obtain additional capital in the future through the sale of equity securities. 40 Future offerings of debt, which would be senior to our common stock upon liquidation, and/or preferred equity securities which may be senior to our common stock for purposes of dividend distributions or upon liquidation, may reduce the market price at which our common stock trades. In the future, we may attempt to increase our capital resources or, if the Bank’s capital ratios fall below the required minimums, we could be forced to raise additional capital by making additional offerings of debt or preferred equity securities, including medium-term notes, senior or subordinated notes or preferred stock. Upon liquidation, holders of our debt securities and shares of preferred stock and lenders with respect to other borrowings will receive distributions of our available assets prior to the holders of our common stock. Holders of our common stock are not entitled to preemptive rights or other protections against dilution. The Bank’s ability to pay dividends is subject to regulatory limitations which, to the extent we require such dividends in the future, may affect our ability to pay our obligations and pay dividends. We are a separate legal entity from the Bank and our other subsidiaries, and we do not have significant operations of our own. We have historically depended on the Bank’s cash and liquidity, as well as dividends, to pay our operating expenses. Various federal and state statutory provisions limit the amount of dividends that subsidiary banks can pay to their holding companies without regulatory approval. The Bank is also subject to limitations under state law regarding the payment of dividends, including the requirement that dividends may be paid only out of net profits. In addition to these explicit limitations, it is possible, depending upon the financial condition of the Bank and other factors, that federal and state regulatory agencies could take the position that payment of dividends by the Bank would constitute an unsafe or unsound banking practice and may therefore seek to prevent the Bank from paying such dividends. Although we believe we have sufficient existing liquidity for our needs for the foreseeable future, there is risk that, we may not be able to service our obligations as they become due or to pay dividends on our common stock or trust preferred obligations. Even if the Bank has the capacity to pay dividends, it is not obligated to pay the dividends. Its Board of Directors may determine, as it did in the past, to retain some or all of its earnings to support or increase its capital base. Anti-takeover provisions of our certificate of incorporation, bylaws and Delaware law may make it more difficult for holders of our common stock to receive a change in control premium. Certain provisions of our certificate of incorporation and bylaws could make a merger, tender offer or proxy contest more difficult, even if such events were perceived by many of our stockholders as beneficial to their interests. These provisions include in particular our ability to issue shares of our common stock and preferred stock with such provisions as our board of directors may approve without further shareholder approval. In addition, as a Delaware corporation, we are subject to Section 203 of the Delaware General Corporation Law which, in general, prevents an interested stockholder, defined generally as a person owning 15% or more of a corporation’s outstanding voting stock, from engaging in a business combination with our company for three years following the date that person became an interested stockholder unless certain specified conditions are satisfied. General Risks: Severe weather, natural disasters, acts of war or terrorism or other adverse external events could harm our business. Severe weather, natural disasters, acts of war or terrorism and other adverse external events could have a significant impact on our ability to conduct business. The nature and level of severe weather and/or natural disasters cannot be predicted and may be exacerbated by global climate change. Severe weather and natural disasters could harm our operations through interference with communications, including the interruption or loss of our computer systems, which could prevent or impede us from gathering deposits, originating loans and processing and controlling the flow of business, as well as through the destruction of facilities and our operational, financial and management information systems. Additionally, the United States remains a target for potential acts of war or terrorism. Such severe weather, natural disasters, acts of war or terrorism or other adverse external events could negatively impact our business operations or the stability of our deposit base, cause significant property damage, adversely impact the values of collateral securing our loans and/or interrupt our borrowers' abilities to conduct their business in a manner to support their debt obligations, which could result in losses and increased provisions for credit losses. There is no assurance that our business continuity and disaster recovery program can adequately mitigate the risks of such business disruptions and interruptions. Pandemic events could have a material adverse effect on our operations and our financial condition. The outbreak of disease on a national or global level, such as the spread of the Covid-19 pandemic, could have a material adverse effect on commerce, which may, in turn impact our lines of business. Such an event may also impact our ability to manage 41 those portions of our business or operations which rely on vendors and suppliers from other countries or regions impacted by such a pandemic event. Item 1B. Unresolved Staff Comments. None. Item 2. Properties. Our executive office and an operations facility are located at 409 Silverside Road, Wilmington, Delaware. We maintain business development and administrative offices for SBL in Morrisville, North Carolina, and Westmont, Illinois (suburban Chicago), primarily for SBA lending. Leasing offices are located in Charlotte, North Carolina, Crofton, Maryland, Kent, Washington, Logan, Utah, Orlando, Florida, Raritan, New Jersey, and Norristown and Warminster, Pennsylvania. We maintain a loan operations office in New York, New York. Prepaid and debit card offices and other executive offices are located in Sioux Falls, South Dakota. The Philadelphia, Pennsylvania and one of two New York properties are no longer occupied by us, and have been subleased to outside parties, which pay the majority of the rent. Locations and certain additional information regarding our offices and other material properties at December 31, 2020 are listed below. We own a property in Orlando, Florida which houses our leasing operations, consisting of a stand-alone building of 8,850 square feet. A summary of significant properties is as follows. Location Bank Owned Property Orlando, Florida Leased Space Charlotte, North Carolina Crofton, Maryland Kent, Washington Logan, Utah Morrisville, North Carolina New York, New York (one of two properties is subleased) Norristown, Pennsylvania Raritan, New Jersey Philadelphia, Pennsylvania (subleased) Sioux Falls, South Dakota Warminster, Pennsylvania Westmont, Illinois Wilmington, Delaware Expiration Square Feet Monthly Rent 2021 2025 2021 2021 2024 2024 - 2025 2025 2022 2022 2022 2022 2026 2025 8,850 2,345 $ 3,364 1,700 3,181 3,590 11,701 7,180 2,145 14,839 38,611 2,600 3,003 70,968 4,148 4,500 2,653 1,425 5,576 36,028 10,500 3,776 7,316 54,674 2,295 2,292 142,993 We believe that our offices are suitable and adequate for our operations. Item 3. Legal Proceedings. For a historical discussion of prior regulatory actions resulting in Consent Orders issued by the FDIC to the Bank, but which have been terminated, see Part I, Item I, Business—Regulatory Actions. On June 12, 2019, the Bank was served with a qui tam lawsuit filed in the Superior Court of the State of Delaware, New Castle County. The Delaware Department of Justice intervened in the litigation. The case is titled The State of Delaware, Plaintiff, Ex rel. Russell S. Rogers, Plaintiff-Relator, v. The Bancorp Bank, Interactive Communications International, Inc., and InComm Financial Services, Inc., Defendants. The lawsuit alleges that the defendants violated the Delaware False Claims Act by not paying balances on certain open-loop “Vanilla” prepaid cards to the State of Delaware as unclaimed property. The complaint seeks actual and treble damages, statutory penalties, and attorneys’ fees. The Bank has filed an answer denying the allegations and continues to vigorously defend the claims. The Bank and other defendants previously filed a motion to dismiss the action, but the motion was denied and the case is in preliminary stages of discovery. At this time, the Company is unable to determine whether the ultimate resolution of the matter will have a material adverse effect on the Company’s financial condition or operations. 42 The Company has received and is responding to two non-public fact-finding inquiries from the SEC, which in each case is seeking to determine if violations of the federal securities laws have occurred. The Company refers to these inquiries collectively as the SEC matters. On October 9, 2019, the Company received a subpoena seeking records related generally to The Bancorp Bank’s debit card issuance activity and gross dollar volume data, among other things. The Company responded to the subpoena and subsequent subpoenas issued to the Company. Unrelated to the first inquiry, on April 10, 2020, the Company received a subpoena in connection with The Bancorp Bank’s CMBS business seeking records related to various offerings as well as CMBS securities held by the Bank. Since inception of these SEC matters to the present, the Company has been cooperating fully with the SEC. The SEC has not made any findings, or alleged any wrongdoings, with respect to the SEC matters. The costs related to responding to and cooperating with the SEC staff may be material, and could continue to be material at least through the completion of the SEC matters. On June 2, 2020, the Bank was served with a complaint filed in the Supreme Court of the State of New York, titled Cascade Funding, LP – Series 6, Plaintiff v. The Bancorp Bank, Defendant. The lawsuit arises from a Purchase and Sale Agreement between Cascade Funding, LP – Series 6 (“Cascade”) and the Bank, pursuant to which Cascade was to purchase certain mortgage loan assets from the Bank for securitization. Cascade improperly attempted to invoke a market disruption clause in the agreement to avoid the purchase. Cascade’s failure to close the transaction constituted a breach of the agreement and, accordingly, the Bank terminated the agreement, effective April 29, 2020. Pursuant to the agreement, the Bank retained Cascade’s deposit of approximately $12.5 million. The lawsuit asserts three causes of action: (i) breach of contract; (ii) injunction and specific performance; and (iii) declaratory judgment. Cascade seeks the return of its deposit plus interest and attorneys’ fees and costs. The Bank is vigorously defending this matter and the case is in preliminary stages of discovery. Given the early stages of this matter, the Company is not yet able to determine whether the ultimate resolution of this matter will have a material adverse effect on the Company’s financial condition or operations. On January 12, 2021, three former employees of the Bank filed separate complaints against the Company in the Supreme Court of the State of New York, New York County. The Company subsequently removed all three lawsuits to the United States District Court for the Southern District of New York. The cases are captioned: John Edward Barker, Plaintiff v. The Bancorp, Inc., Defendant; Alexander John Kamai, Plaintiff v. The Bancorp, Inc., Defendant; and John Patrick McGlynn III, Plaintiff v. The Bancorp, Inc., Defendant. The lawsuits arise from the Bank’s termination of the plaintiffs’ employment in connection with the restructuring of its CMBS business. The plaintiffs seek damages in the following amounts: $4,135,142.80 (Barker), $901,088.00 (Kamai) and $2,909,627.20 (McGlynn). The Company intends to vigorously defend these matters. Given the early stage of the lawsuits, the Company is not yet able to determine whether the ultimate resolution of this matter will have a material adverse effect on the Company’s financial conditions or operations. In addition, we are a party to various routine legal proceedings arising out of the ordinary course of our business. Management believes that none of these actions, individually or in the aggregate, will have a material adverse effect on our financial condition or operations. Item 4. Mine Safety Disclosures. Not applicable. PART II Item 5. Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities. Our common stock trades on the NASDAQ Global Select Market under the symbol “TBBK.” As of March 1, 2021, there were 57,934,841 shares of our common stock outstanding held by 49 record holders. The actual number of stockholders is greater than this number of record holders and includes stockholders who are beneficial owners but whose shares are held in street name by brokers, financial institutions and other nominees. As of January 8, 2021, the most recent date for which we have beneficial ownership information, there were at least 6,317 beneficial owners of our common stock. We have not paid cash dividends on our common stock since our inception, and do not currently plan to pay cash dividends on our common stock in 2021. Our payment of dividends is subject to restrictions discussed in Item 1, “Business—Regulation under Banking Law,”. Irrespective of such restrictions, it is our intent to generally retain earnings, if any, to increase our capital and fund the development and growth of our operations subject to regulatory restrictions. Our board of directors will determine any changes in our dividend policy based upon its analysis of factors it deems relevant. We expect that these factors would include our earnings, financial condition, cash requirements, regulatory capital levels and available investment opportunities. 43 44 Performance graph The following graph compares the performance of our common stock to the NASDAQ Composite Index and the NASDAQ Bank Stock Index. The graph shows the value of $100 invested in our common stock and both indices on December 31, 2015 for a five-year period and the change in the value of our common stock compared to the indices as of the end of each year. The graph assumes the reinvestment of all dividends. Historical stock price performance is not necessarily indicative of future stock price performance. Index The Bancorp, Inc. NASDAQ Bank Stock Index NASDAQ Composite Stock Index 12/31/2015 12/31/2016 12/31/2017 12/31/2018 12/31/2019 12/31/2020 100.00 100.00 100.00 123.39 135.03 107.50 45 155.10 139.77 137.86 124.96 114.74 132.51 203.61 139.10 179.19 214.29 124.31 257.38 The following graph reflects stock performance since 2015, compared to the KBW bank index, which is an industry recognized peer group of regional and money center banks. Index The Bancorp, Inc. KBW Bank Index 12/31/2015 12/31/2016 12/31/2017 12/31/2018 12/31/2019 12/31/2020 100.00 100.00 123.39 125.60 155.10 151.71 124.96 117.39 203.61 155.12 214.29 133.98 As of 46 Common Stock Repurchase Plan On November 5, 2020, our Board of Directors authorized and we publicly announced a common stock repurchase program (the “Common Stock Repurchase Program”). Under the Common Stock Repurchase Program, repurchased shares may be reissued for various corporate purposes. We currently plan to spend up to $10.0 million per quarter for such repurchases depending on the share price, securities laws and stock exchange rules which regulate such repurchases. This plan may be modified or terminated at any time. As of December 31, 2020, no share repurchases had been made under the plan. Item 6. Selected Financial Data. The following table sets forth selected financial data as of and for the years ended December 31, 2020, 2019, 2018, 2017 and 2016. We derived the selected financial data from our consolidated financial statements for those periods included in this annual report on Form 10-K or our prior annual reports on Form 10-K. We have reclassified certain amounts in our historical audited consolidated financial statements, including amounts related to assets and liabilities reclassified as held-for-sale during these periods. These reclassifications had no effect on our reported net income (loss). You should read the selected financial data in this table together with, and such selected financial data is qualified by reference to, our consolidated financial statements and the notes to those restated consolidated financial statements in Item 8 of this report and “Management’s Discussion and Analysis of Financial Condition and Results of Operations” in Item 7 of this report. 47 $ $ $ $ $ $ $ $ $ $ $ Income Statement Data: Interest income Interest expense Net interest income Provision for credit losses Net interest income after provision for credit losses Non-interest income Non-interest expense Income (loss) before income tax benefit Income tax expense (benefit) Net income (loss) from continuing operations Net income (loss) discontinued operations net of tax Net income (loss) available to common shareholders Net income (loss) per share from continuing operations - basic Net income (loss) per share from discontinued operations - basic Net income (loss) per share - basic Net income (loss) per share from continuing operations - diluted Net income (loss) per share from discontinued operations - diluted Net income (loss) per share - diluted Balance Sheet Data: Total assets Commercial loans, at fair value Total loans, net of unearned costs Allowance for credit losses Total cash and cash equivalents Deposits Shareholders' equity Selected Ratios: Return on average assets Return on average common equity Net interest margin Book value per common share Selected Capital and Asset Quality Ratios: Equity/assets Tier 1 capital to average assets Tier 1 or common equity capital to total risk-weighted assets Total capital to total risk-weighted assets Allowance for credit losses to total loans nm = not meaningful 2020 2019 $ 210,782 15,916 194,866 6,352 179,569 38,281 141,288 4,400 As of and for the years ended December 31, 2018 (in thousands, except per share data) $ $ 147,960 27,111 120,849 3,585 188,514 84,617 164,847 108,284 27,688 80,596 (512) 80,084 1.40 (0.01) 1.39 1.38 (0.01) 1.37 6,276,841 1,810,812 2,652,323 16,082 345,515 5,462,060 581,164 $ $ $ $ $ $ $ $ $ 1.34% 15.08% 3.45% $ 10.10 9.26% 9.20% 14.43% 14.84% 0.61% 117,264 153,795 151,278 119,781 32,241 87,540 1,137 88,677 1.55 0.02 1.57 1.53 0.02 1.55 4,437,911 688,471 1,501,976 8,653 554,302 3,935,714 406,776 $ $ $ $ $ $ $ $ $ 2.07% 24.26% 3.19% $ 7.22 9.17% 10.11% 20.64% 21.07% 0.58% 136,888 104,127 168,521 72,494 21,226 51,268 291 51,559 0.90 0.01 0.91 0.89 0.01 0.90 5,656,963 1,180,546 1,824,245 10,238 944,472 5,052,030 484,497 $ $ $ $ $ $ $ $ $ 1.09% 11.57% 3.32% $ 8.52 8.56% 9.63% 19.04% 19.45% 0.56% 48 2017 2016 $ 122,020 15,340 106,680 2,920 103,760 91,548 154,914 40,394 23,056 17,338 4,335 21,673 0.31 0.08 0.39 0.31 0.08 0.39 4,708,147 503,316 1,390,458 7,096 908,935 4,260,842 324,149 $ $ $ $ $ $ $ $ $ nm nm 3.04% $ 5.81 6.88% 7.90% 16.73% 17.09% 0.51% 102,219 12,253 89,966 3,360 86,606 42,486 198,573 (69,481) (12,664) (56,817) (39,675) (96,492) (1.28) (0.89) (2.17) (1.28) (0.89) (2.17) 4,858,114 663,140 1,220,729 6,332 999,059 4,238,304 298,963 nm nm 2.74% 5.40 6.15% 6.90% 13.34% 13.63% 0.52% Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations. The following discussion provides information to assist in understanding our financial condition and results of operations. This discussion should be read in conjunction with our consolidated financial statements and related notes appearing in Item 8 of this report. Recent Developments The Covid-19 pandemic has impacted our financial performance, primarily through unrealized losses on commercial loans previously originated for sale which we have now decided to retain. Our net income of $80.1 million in 2020 reflected pre-tax charges of approximately $5.6 million for such losses, substantially all unrealized, on our commercial loans held at fair value which were primarily related to the economic impact of the Covid-19 pandemic. Additional impact of the Covid-19 pandemic included an approximate $1.1 million increase in the provision for credit losses in 2020 related to economic factors. These charges were recognized primarily in the first quarter of 2020. As a result of the potentially unique impact of the Covid-19 pandemic, we have added new loan tables under “Financial Condition-Loan Portfolio”, which detail diversification by loan type, collateral and other characteristics. The $67.8 million of hotel loans in our $1.57 billion commercial loans held at fair value portfolio may represent an elevated risk. Of that $1.57 billion, $50.2 million, with a weighted average origination loan-to-value of 57%, are in deferral with respect to principal and interest payments. The loans in deferral consist of four hotel loans totaling $40.4 million and one retail property loan (a movie complex) of $9.8 million. However, $1.43 billion of that $1.57 billion portfolio are multi-family loans (apartments), which have an updated expected Covid-19 pandemic cumulative loss rate of 1.2% based on an analysis by a nationally recognized analytics firm. Substantially all of these loans are recorded on the balance sheet at a 1% discount, which largely offsets those projected cumulative Covid-19 pandemic losses. Our next largest $1.55 billion loan portfolio is comprised of securities-backed lines of credit (“SBLOC”), and insurance policy cash value-backed lines of credit (“ IBLOC") loans which have not incurred credit losses, notwithstanding the recent historic declines in equity markets. Over half of the Small Business Administration (“SBA”) loan portfolio is U.S. government guaranteed, and the U.S. government paid principal and interest on those loans for a six month period in 2020. The six months of principal and interest payments funded by the U.S. government were made on SBA 7a loans pursuant to The CARES Act of 2020 (the “CARES Act”) and were largely completed in the fourth quarter of 2020. The Consolidated Appropriations Act, 2021, became law in December 2020 and provided for at least an additional two months of principal and interest payments on SBA 7a loans, with up to five months of payments for hotel, restaurant and other more highly impacted loans. Unlike the six months of CARES Act payments, these additional payments are capped at $9,000 per month. The portions of SBA 7a loans not guaranteed by the U.S. government may also have an elevated risk, but are diversified with respect to loan type. That diversification is detailed in tables appearing later in this section including a table illustrating diversification for the non-guaranteed portions of 7a loans in deferral. The majority of the balance of SBA loans consists of commercial mortgages with 50% to 60% origination date loan-to-value. For leases which experience credit issues, we have recourse to the leased vehicles. While there is uncertainty related to the future, we believe these are positive characteristics of our loan portfolio which demonstrate lower risk than other forms of lending. U.S. government efforts to address the economic impact of the Covid-19 pandemic include several actions which have and will directly impact us as follows: Under the Cares Act, the Paycheck Protection Program (“PPP”) provided for our making loans as an SBA lender which are fully guaranteed by the U.S. government to allow businesses to continue funding their payrolls and related costs. We originated approximately 1,250 PPP loans, totaling in excess of $200 million, which we expect will net approximately $5.5 million of fees and interest. The average loan size was approximately $165,000, with over 90% of the loans under $350,000. While it was originally anticipated that these fees would be recognized earlier, new legislation and rulemaking have resulted in their estimated recognition over approximately eleven months beginning April 2020. The Consolidated Appropriations Act, 2021 provides for additional PPP loans and we are planning to lend within that program. As that new legislation includes lost revenue thresholds for participation, we believe that loan volume and fees will likely be less than for the first PPP. The SBA began, in April 2020, to make six months of principal and interest payments on SBA 7a loans, which are generally 75% guaranteed by the U.S. government. As of December 31, 2020, we had $337.9 million of related guaranteed balances, and additionally had $167.7 million of PPP loans which were also guaranteed. The majority of the six months of support expired in the fourth quarter of 2020, and we began approving Covid-19 pandemic-related deferrals for principal and interest payments as requested by borrowers. The Consolidated Appropriations Act, 2021, became law in December 2020 and provided for at least an additional two months of payments on SBA 7a loans, and up to five months of such payments for hotel, restaurant and other more highly impacted loans. Unlike the Cares Act, these payments are capped at $9,000 per month. Additionally, we have and are granting monthly principal and interest deferrals for certain other loans, as shown in the table summarizing loan payment deferrals below. 49 Per section 4013 of the CARES Act, accounting and banking regulators have determined that loans with Covid-19 pandemic-related deferrals of principal and interest payments will not, during the deferral period, be classified as delinquent, non-accrual or restructured. The Consolidated Appropriations Act, 2021, extended that treatment for deferrals through the earlier of December 31, 2021, or the end of the national emergency. In the third quarter of 2020, we decided to retain the existing portfolio of commercial real estate loans totaling $1.57 billion which had been originated for sale or securitization. Further, we are not currently planning any future securitizations. The portfolio is mostly comprised of multi-family loans, specifically apartment buildings, and comprises the majority of the commercial loans at fair value on our balance sheet, with the balance of that category comprised of the government guaranteed portion of SBA loans. The following table summarizes our loan payment deferrals as of December 31, 2020: Cumulative months deferred (1) Total loan balance deferrals Total loan balances % of loan balances with deferrals Commercial real estate loans held at fair value (excluding SBA loans shown below) Securities backed lines of credit, insurance backed lines of credit & advisor financing SBL commercial mortgage SBL construction SBL non-real estate and PPP Direct lease financing Discontinued operations Other consumer loans and specialty lending Total (1) Weighted average of cumulative months deferred. 6.8 $ — 5.6 — 4.5 3.0 6.2 — 5.8 $ (dollars in thousands) 50,155 $ — 66,862 — 23,691 467 6,370 — $ 147,545 1,572,027 1,598,368 419,413 20,273 381,817 462,182 95,982 6,426 4,556,488 3% —% 16% —% 6% —% 7% —% 3% In the table above, the total loan balance deferrals for SBL categories are comprised of unguaranteed portions of SBA loans. The CARES Act provided SBA 7a borrowers six months of principal and interest payments. The Consolidated Appropriations Act, 2021, became law in December 2020 and provided for at least two additional months of payments on SBA 7a loans which begin on February 1, 2021. Hotel, restaurant and other loans more highly impacted by the Covid-19 pandemic will receive up to five additional months of payments made for them. Unlike the CARES Act, these payments will be capped at $9,000 per month. Accordingly, we expect deferrals to decrease when those payments are reinstituted at that date. In addition to the payments being made on these loans by the U.S. government, the following table details the diversification of the non-guaranteed portions of SBA 7a loans in deferral, which we believe is a mitigant to potential losses. Additional diversification tables by geography and loan size are also presented under “Financial Condition-Loan Portfolio”. The unguaranteed portions of SBA 7a loans total $101.5 million and may represent an elevated risk. The following table details the loan types for the $14.8 million of the unguaranteed portions of 7a deferrals which are included in the table above. Hotels* Sports and recreation instruction Offices of dentists Car washes Child and youth services Full-service restaurants* Limited-service restaurants* Sporting and athletic goods manufacturing All other miscellaneous food manufacturing Coin-operated laundries and drycleaners Administrative management and general management consulting services Commercial printing (except screen and books) Pet care (except veterinary) services Funeral homes and funeral services Industrial machinery and equipment merchant wholesalers Other Total 50 Total % Total (in thousands) $ $ 4,924 1,157 1,096 861 810 763 512 476 434 405 333 332 308 308 302 1,755 14,776 34% 8% 7% 6% 5% 5% 3% 3% 3% 3% 2% 2% 2% 2% 2% 13% 100% * At December 31, 2020, SBA 7a loans, included in SBL, totaled $439.0 million of which $101.5 million was not U.S. government guaranteed. The CARES Act provided SBA 7a borrowers six months of principal and interest payments. The Consolidated Appropriations Act, 2021, became law in December 2020 and provided for an additional two months of payments on SBA 7a loans which begin on February 1, 2021, with up to five months for hotel and restaurant loans. Accordingly, we expect deferrals to decrease when those payments are reinstituted at that date. Key Performance Indicators We use a number of key performance indicators to measure our overall financial performance. We describe how we calculate and use a number of these performance indicators and analyze their results below. Return on assets and return on equity. Two performance indicators we believe are commonly used within the banking industry to measure overall financial performance are return on assets and return on equity. Return on assets measures the amount of earnings compared to the level of assets utilized to generate those earnings. It is derived by dividing net income by average assets. Return on equity measures the amount of earnings compared to the equity utilized to generate those earnings. It is derived by dividing net income by average shareholders’ equity. Net interest margin and credit losses. The largest component of our earnings is net interest income, or the difference between the interest earned on our interest-earning assets consisting of loans and investments, less the interest on our funding, consisting primarily of deposits. The key performance indicator for net interest income is net interest margin, derived by dividing net interest income by average interest-earning assets. Higher levels of earnings and net interest income, on lower levels of assets, equity and interest-earning assets are generally desirable. However, these indicators must be considered in light of regulatory capital requirements which impact equity, and credit risk inherent in loans. Accordingly, the magnitude of credit losses is an additional key performance indicator. Other performance indicators. Other performance indicators we use include loan growth, non-interest income growth and the level of non-interest expense. Results of performance indicators. In the five year period ended December 31, 2020, we have transitioned from a balance sheet which was significantly comprised of local Philadelphia commercial real estate loans, to other types of lending which we believe are lower risk. These include: multi-family (apartment) loans in selected national regions; loans collateralized by securities (“SBLOC”) and the cash value of life insurance (“IBLOC”); SBA loans, a significant portion of which are government guaranteed or must have loan-to-value ratios lower than other forms of lending; and leasing to which we have access to underlying vehicles. These loan categories have grown significantly which we believe has contributed to improved financial performance over the past five years. Our most recent improved financial performance is reflected in a number of these performance indicators. In 2020, return on assets and return on equity amounted to 1.34% and 15.08%, respectively, compared to 1.09% and 11.57% in the prior year. Net interest margin increased over that period, to 3.45% in 2020 compared to 3.32% in 2019. Deposit accounts generated by our payments business has resulted in a cost of funds lower than other forms of funding which contributed to that increase. The payments business contributed to increases in non-interest income, as fees earned from transactions on these accounts increased 14.3% in 2020 compared to 2019. In 2020, the increase in net interest income more than offset the elimination of gains on loan securitization sales realized in 2019, which resulted from a decision to hold certain loans instead of securitizing them. Non-interest expense between those years also decreased. Please see Item 6. Selected Financial Data for a five year summary of financial results. Overview In 2020, we recorded net income of $80.1 million compared to $51.6 million in 2019, with pre-tax income from continuing operations increasing to $108.3 million from $72.5 million. The increases resulted primarily from net interest income, which increased $53.6 million between those periods. The increase in net interest income resulted primarily from an increase in average loans and leases to $3.94 billion from $2.42 billion in 2019. The increase in average loans reflected growth in small business (primarily SBA), leases, SBLOC and IBLOC and commercial loans, at fair value. Commercial loans, at fair value were previously generated for sale or securitization but we decided in 2020 to retain those loans on the balance sheet. The aforementioned $53.6 million increase in net interest income more than offset a $19.5 million reduction in non-interest income. That reduction primarily reflected gains on securitizations in 2019 which were absent in 2020. In 2020, we recorded unrealized losses of $5.6 million related to loans previously generated for securitizations, resulting primarily from the impact of the Covid-19 pandemic. Those losses compared to gains of $24.1 million related to securitizations in 2019. As a result of historic Federal Reserve rate reductions in first quarter 2020, our interest expense in 2020 decreased by $22.4 million compared to the prior year. Non-interest expense, after 51 excluding $8.9 million of civil money penalties in 2019, increased $5.2 million year over year and the primary component of that increase was salaries and employee benefits. Critical Accounting Policies and Estimates Our accounting and reporting policies conform with accounting principles generally accepted in the United States and general practices within the financial services industry. The preparation of financial statements in conformity with accounting principles generally accepted in the United States requires management to make estimates and assumptions that affect the amounts reported in the financial statements and the accompanying notes. Actual results could differ from those estimates. We believe that the determination of our allowance for credit losses on loans, leases and securities, our determination of the fair value of financial instruments and the level in which an instrument is placed within the valuation hierarchy, and income taxes involve a higher degree of judgment and complexity than our other significant accounting policies. We determine our allowance for credit losses with the objective of maintaining an allowance level we believe to be sufficient to absorb our estimated current and future expected credit losses. We base our determination of the adequacy of the allowance on periodic evaluations of our loan portfolio and other relevant factors. However, this evaluation is inherently subjective as it requires material estimates, including, among others, expected default probabilities, the amount of loss we may incur on a defaulted loan, expected commitment usage, the amounts and timing of expected future cash flows, collateral values and historical loss experience. We also evaluate economic conditions and uncertainties in estimating losses and other risks in our loan portfolio. To the extent actual outcomes differ from our estimates, we may need additional provisions for credit losses. Any such additional provisions for credit losses will be a direct charge to our earnings. See “Allowance for Credit Losses.” The fair value of a financial instrument is defined as the amount at which the instrument could be exchanged in a current transaction between willing parties, other than in a forced or liquidation sale. We estimate the fair value of a financial instrument using a variety of valuation methods. Where financial instruments are actively traded and have quoted market prices, quoted market prices are used for fair value. When the financial instruments are not actively traded, other observable market inputs, such as quoted prices of securities with similar characteristics, may be used, if available, to determine fair value. When observable market prices do not exist, we estimate fair value. Our valuation methods and inputs consider factors such as types of underlying assets or liabilities, rates of estimated credit losses, interest rate or discount rate and collateral. Our best estimate of fair value involves assumptions including, but not limited to, various performance indicators, such as historical and projected default and recovery rates, credit ratings, current delinquency rates, loan-to-value ratios and the possibility of obligor refinancing. One significant input is that $1.43 billion of commercial real estate at fair value are multi-family loans (apartments). Multi-family loans have an updated expected Covid-19 pandemic cumulative loss rate of 1.2% based on an analysis by a nationally recognized analytics firm.To the extent actual outcomes differ from our estimates, subsequent adjustments to the financial statements may be required. At the end of each quarter, we assess the valuation hierarchy for each asset or liability measured. From time to time, assets or liabilities may be transferred within hierarchy levels due to changes in availability of observable market inputs to measure fair value at the measurement date. Transfers into or out of hierarchy levels are based upon the fair value at the beginning of the reporting period. We periodically review our investment portfolio to determine whether unrealized losses on securities result from credit, based on evaluations of the creditworthiness of the issuers or guarantors, and underlying collateral, as applicable. In addition, we consider the continuing performance of the securities. We recognize credit losses through the Consolidated Statements of Operations. If management believes market value losses are not credit related, we recognize the reduction in other comprehensive income, through equity. We evaluate whether a credit loss exists by considering primarily the following factors: (a) the extent to which the fair value has been less than the amortized cost of the security, (b) changes in the financial condition, credit rating and near-term prospects of the issuer, (c) whether the issuer is current on contractually obligated interest and principal payments, (d) changes in the financial condition of the security’s underlying collateral and (e) the payment structure of the security. If a credit loss is determined, we estimate expected future cash flows to estimate the credit loss amount with a quantitative and qualitative process that incorporates information received from third-party sources and internal assumptions and judgments regarding the future performance of the security. We account for our stock-based compensation plans based on the fair value of the awards made, which include stock options, restricted stock, and performance based shares. To assess the fair value of the awards made, management makes assumptions as to expected stock price volatility, option terms, forfeiture rates and dividend rates. All of these estimates and assumptions may be susceptible to significant change that may impact earnings in future periods. 52 We account for income taxes under the liability method whereby we determine deferred tax assets and liabilities based on the difference between the carrying values on our consolidated financial statements and the tax basis of assets and liabilities as measured by the enacted tax rates which will be in effect when these differences reverse. Deferred tax expense (benefit) is the result of changes in deferred tax assets and liabilities. Results of Operations Overview: Net interest income continued its upward trend in 2020, increasing $53.6 million over the prior year, primarily as a result of higher balances of loans in all major loan categories, including commercial loans previously originated for sale. We decided to retain those loans, which are now shown as commercial loans, at fair value on the balance sheet. Accordingly, average balances for those loans grew 153%, to $1.43 billion, in 2020 compared to 2019, as a result of our decision to retain them. The increase in net interest income also reflected increases in other loan categories. From year end 2019 to year end 2020, SBA and leasing balances grew 14% and 6%, respectively. Net interest income additionally benefited from a lower cost of funds, resulting primarily from historic Federal Reserve rate reductions in first quarter 2020. For 2020, funding costs were 62 basis points lower than 2019 compared to a 44 basis point decrease in yield on interest earning assets. The provision for credit losses increased $2.0 million to $6.4 million in 2020. Non-interest income in 2020 decreased by $19.5 million compared to the prior year. That reduction reflected $24.1 million of gains related to securitizations in 2019. In 2020 there were no securitizations, and net losses of $3.9 million were recognized on that portfolio primarily as a result of the Covid-19 pandemic. We are currently not planning any future securitizations. We instead plan to continue to hold the $1.57 billion of related loans on our balance sheet as interest-earning assets. In 2017 through 2019, we sponsored six securitizations, approximately six months apart, which resulted in gains on sale in the quarter of securitization. Future gains on sale will not occur with the retention of the portfolio of loans which would otherwise have been securitized. The loans will continue to be fair valued, which may result in income or loss. While gains on sale will not occur, interest income will be earned for the lives of these loans, which are generally recorded at 1% discounts and which have exit and prepayment fees which may vary. In 2020, total non-interest expense decreased $3.7 million to $164.8 million, reflecting a $7.5 million increase in salaries and employee benefits and a $2.8 million increase in FDIC insurance expense, partially offset by $8.9 million of civil money penalties in 2019. The increase in salaries and employee benefits reflected increases in incentive compensation, compliance, risk management and IT expense. The increase in FDIC insurance expense reflected balance sheet growth. We have targeted control over non-interest expense as a key strategic goal. At December 31, 2020, our total loans, including commercial loans, at fair value, amounted to $4.46 billion, an increase of $1.46 billion, or 48.5%, over the $3.0 billion balance at December 31, 2019, reflecting growth in all major categories of loans and the decision to retain loans which were originally generated for sale or securitization. Our investment securities available-for-sale decreased $114.5 million to $1.21 billion from $1.32 billion between those respective dates as prepayments of higher yielding securities accelerated after the Federal Reserve rate reductions in first quarter 2020. Net Income: 2020 compared to 2019. Net income from continuing operations was $80.6 million in 2020 compared to $51.3 million in 2019 while income before taxes was, respectively, $108.3 million and $72.5 million, an increase of $35.8 million. In 2020, net interest income grew by $53.6 million while non-interest income decreased $19.5 million. The $53.6 million, or 37.9%, increase in 2020 net interest income over 2019 resulted primarily from higher balances of loans previously originated for sale or securitization, and higher SBA and leasing balances. The reduction in non-interest income reflected $24.1 million of gains related to securitizations in 2019. In 2020 there were no securitizations, and net losses of $3.9 million on loans previously generated for sale or securitization were recognized primarily as a result of the Covid-19 pandemic. In 2020 compared to 2019, the primary drivers of fee income, prepaid, debit and related fees, increased 14.3% to $74.5 million. The increase reflected increased volumes of transactions including volume increases from new relationships. In 2020, total non-interest expense decreased $3.7 million to $164.8 million, reflecting a $7.5 million increase in salaries and employee benefits and a $2.8 million increase in FDIC insurance expense, partially offset by $8.9 million of civil money penalties in 2019. The increase in salaries and employee benefits reflected increases in incentive compensation, compliance, risk management and IT expense. The increase in FDIC insurance expense reflected balance sheet growth. A 21% federal corporate tax rate was effective for 2020 and 2019. The combined federal and state income tax rate was 26% in 2020. It was lower than the 29% rate in 2019 primarily as a result of the non-deductibility of the $8.9 million of civil penalties in 2019. 53 Reflecting these changes, net income from continuing operations amounted to $80.6 million in 2020 compared to $51.3 million in 2019, or continuing operations earnings per diluted share of $1.38 compared to $0.89 in 2019. Net loss from discontinued operations was $512,000 for 2020 compared to net income of $291,000 for 2019. Including discontinued operations, diluted income per share was $1.37 for 2020 compared to $0.90 for 2019 on net income of $80.1 million and $51.6 million, respectively. Net Income: 2019 compared to 2018. Net income from continuing operations was $51.3 million in 2019 compared to $87.5 million in 2018 while income before taxes was, respectively, $72.5 million and $119.8 million, a decrease of $47.3 million. In 2019, net interest income grew by $20.4 million and non-interest income decreased $49.7 million. The $20.4 million, or 16.9%, increase in 2019 net interest income over 2018 resulted primarily from higher balances of commercial loans originated for sale. Net interest income also benefited from increases in other loan categories. From year end 2018 to year end 2019, SBLOC and IBLOC, SBA and leasing balances grew 30%, 22% and 10%, respectively. The $49.7 million decrease in non-interest income reflected a $65.0 million gain on sale of the Safe Harbor Individual Retirement Account (“SHIRA”) portfolio in 2018 and a $10.5 million increase in prepaid, debit card and related fees in 2019. In 2019 compared to 2018, the primary drivers of fee income, prepaid, debit and related fees and fees on ACH, card and other payment processing fees, increased 17.8% to $74.5 million. Gain on sale of loans increased $3.6 million to $24.1 million which resulted primarily from a higher volume of loans sold into securitizations in 2019. Additionally, in 2018, $3.7 million of charges resulted from the investment in unconsolidated entity while we had no such charges in 2019. That investment resulted from the sale of certain discontinued loans into a securitization in 2014. See Note W to the financial statements. In 2019, total non-interest expense increased $17.2 million to $168.5 million, reflecting a $14.4 million increase in salaries and employee benefits and $8.9 million in civil money penalties which were partially offset by decreases of $2.5 million in legal fees, $1.8 million in FDIC expense and $1.3 million in data processing expense. Salary and benefits expense increased by $14.4 million reflecting higher incentive compensation for loan, deposit and fee production and higher information technology and loan and payments infrastructure expense. In 2019, non-interest expense included $8.9 million of expense for a $1.4 million Securities Exchange Commission (“SEC”) civil money penalty and a $7.5 million FDIC civil money penalty. FDIC insurance expense decreased $1.8 million in 2019, primarily as a result of a decrease in the insurance rate applicable to the Bank. Reflecting these changes, net income from continuing operations amounted to $51.3 million in 2019 compared to $87.5 million in 2018, or continuing operations earnings per diluted share of $0.89 compared to $1.53 in 2018. Net income from discontinued operations was $291,000 for 2019 compared to $1.1 million for 2018. Including discontinued operations, diluted income per share was $0.90 for 2019 compared to $1.55 for 2018 on net income of $51.6 million and $88.7 million, respectively. Net Interest Income: 2020 compared to 2019. Our net interest income for 2020 increased to $194.9 million, an increase of $53.6 million, or 37.9%, from $141.3 million for 2019, reflecting a $31.2 million, or 17.4%, increase in interest income to $210.8 million from $179.6 million for 2019. The increase in interest income reflected the impact of loan growth, including the impact of the decision to retain loans previously generated for sale or securitization. Our average loans and leases increased 63.0% to $3.94 billion in 2020 from $2.42 billion for 2019, while related interest income increased $43.7 million on a tax equivalent basis. The largest increase in average loans and leases was in commercial loans previously originated for sale, now retained on the balance sheet, which increased $864.1 million. Related interest income increased $36.4 million in 2020 compared to the prior year. Small business loan (primarily SBA) and leasing interest income respectively increased $8.1 million and $1.6 million. Notwithstanding significant increases in balances, SBLOC and IBLOC interest decreased by $1.8 million as a result of the Federal Reserve rate reductions. Our average investment securities were $1.32 billion for 2020 compared to $1.41 billion for 2019, while related interest income decreased $4.5 million on a tax equivalent basis primarily as a result of Federal Reserve rate reductions. Those rate reductions also contributed to the increase in net interest income as they were reflected in a decrease in interest expense of $22.4 million or 58.4% to $15.9 million, from $38.3 million in 2019. Our net interest margin (calculated by dividing net interest income by average interest earning assets) for 2020 increased 13 basis points to 3.45% from 3.32% for 2019, as the decrease in cost of funds was greater than the decrease in the yield on earning assets. The average yield on our interest earning assets decreased to 3.74% from 4.18% for 2019, a decrease of 44 basis points, while the cost of total deposits and interest-bearing liabilities decreased to 0.30% for 2020 from 0.92% for 2019, a decrease of 62 basis points. The net interest margin increase reflected the impact of weighted average 4.8% floors on an average $1.4 billion portfolio of commercial real estate variable rate apartment loans, which were previously originated for sale or securitization, which significantly offset lower rates in the similarly sized SBLOC and IBLOC portfolio. That SBLOC and IBLOC portfolio yield decreased to approximately 2.5% after the Federal Reserve rate reductions. However, that portfolio, due to the nature of the collateral, has not experienced losses. The net interest margin also reflected the impact of growth in higher yielding SBA loans and leases, which have 54 yielded in the 5% to 6% range.The yield on loans in total decreased to 4.34% from 5.25%, a decrease of 91 basis points. The yield on the investment portfolio decreased less, 14 basis points, but further decreases may occur in that and the loan portfolio as maturities reprice to a lower rate environment. In 2020, average demand and interest checking deposits amounted to $4.86 billion, compared to $3.82 billion in 2019, an increase of 27.4%, reflecting growth in debit and prepaid card account balances. The yield on those deposits decreased to 0.23% in 2020 compared to 0.80% in 2019. Savings and money market balances averaged $291.2 million in 2020 compared to $37.7 million in 2019 with an average 0.15% rate in 2020 compared to 0.48% in 2019. The $253.5 million increase in savings and money market between these respective periods reflected growth in interest-bearing accounts offered by our affinity group clients to prepaid and debit card account customers. The lower rates on these deposit categories also reflected the impact of Federal Reserve rate reductions. Net Interest Income: 2019 compared to 2018. Our net interest income for 2019 increased to $141.3 million, an increase of $20.4 million, or 16.9%, from $120.8 million for 2018, reflecting a $31.6 million, or 21.4%, increase in interest income to $179.6 million from $148.0 million for 2018. The increase in net interest income primarily reflected the impact of higher balances of commercial real estate loans held-for-sale and other loan growth and higher loan yields resulting from Federal Reserve rate increases in 2018. The impact of the prior year rate increases was partially offset by Federal Reserve rate decreases in the latter part of 2019. Our average loans and leases increased 24.9% to $2.42 billion in 2019 from $1.94 billion for 2018, while related interest income increased $31.8 million on a tax equivalent basis. The largest increases in average loans and leases and related interest income was in commercial loans originated for sale, which respectively increased $300.2 million and $17.6 million. Small business loan, SBLOC and IBLOC and leasing interest income respectively increased $6.3 million, $6.1 million and $2.4 million. Our average investment securities were $1.41 billion for 2019 compared to $1.38 billion for 2018, while related interest income increased $245,000 on a tax equivalent basis. Our net interest margin (calculated by dividing net interest income by average interest earning assets) for 2019 increased 13 basis points to 3.32% from 3.19% for 2018. The increase reflected higher yields on variable rate loans resulting from the aforementioned Federal Reserve increases, partially offset by decreased yields on taxable investment securities. While the yield on loans increased to 5.25% from 4.92%, the yield on taxable investment securities decreased to 3.01% from 3.05%. The decrease reflected higher premium amortization resulting from prepayments. The average yield on our interest earning assets increased to 4.18% from 3.86% for 2018, an increase of 32 basis points, while the cost of total deposits and interest-bearing liabilities increased to 0.92% for 2019 from 0.70% for 2018, an increase of 22 basis points. While variable rate loans and securities adjusted more fully to Federal Reserve rate changes, deposits adjusted only partially to the Federal Reserve changes. In 2019, average demand and interest checking deposits amounted to $3.82 billion, compared to $3.50 billion in 2018, an increase of 9.1%. The yield on those deposits increased to 0.80% in 2019 compared to 0.66% in 2018. Savings and money market balances averaged $37.7 million in 2019 compared to $362.3 million in 2018 with an average 0.48% rate in 2019 compared to 0.79% in 2018. The decrease reflected the SHIRA sale. 55 Average Daily Balance. The following table presents the average daily balances of assets, liabilities, and shareholders’ equity and the respective interest earned or paid on interest earning assets and interest bearing liabilities, as well as average rates for the periods indicated: Assets: Interest earning assets: Loans net of deferred fees and costs Leases - bank qualified* Investment securities-taxable Investment securities-nontaxable* Interest earning deposits at Federal Reserve Bank Net interest earning assets Allowance for credit losses Assets held-for-sale from discontinued operations Other assets Liabilities and Shareholders' Equity: Deposits: Demand and interest checking Savings and money market Time Total deposits Short-term borrowings Repurchase agreements Subordinated debt Senior debt Total deposits and interest-bearing liabilities Other liabilities Total liabilities Shareholders' equity Net interest income on tax equivalent basis * Tax equivalent adjustment Net interest income Net interest margin * Average balance 2020 Interest Year ended December 31, Average rate Average balance (dollars in thousands) 2019 Interest Average rate $ $ $ $ 3,931,758 $ 8,885 1,317,031 4,412 381,290 5,643,376 (13,878) 127,519 226,210 5,983,227 4,864,236 $ 291,204 79,439 5,234,879 27,322 49 13,401 38,532 5,314,183 137,983 5,452,166 531,061 5,983,227 170,449 647 37,822 145 1,885 210,948 4.34% $ 7.28% 2.87% 3.29% 0.49% 3.74% 4,222 3.31% 11,356 442 1,483 13,281 198 — 524 1,913 15,916 $ 0.23% $ 0.15% 1.87% 0.25% 0.72% —% 3.91% 4.96% 0.30% $ 2,402,686 $ 14,968 1,406,247 6,533 472,279 4,302,713 (9,696) 169,986 254,674 4,717,677 3,817,176 $ 37,671 170,438 4,025,285 129,031 90 13,401 — 4,167,807 104,233 4,272,040 445,637 4,717,677 126,176 1,177 42,286 215 10,007 179,861 5.25% 7.86% 3.01% 3.29% 2.12% 4.18% 6,710 3.95% 30,664 181 3,555 34,400 3,131 — 750 — 38,281 0.80% 0.48% 2.09% 0.85% 2.43% —% 5.60% —% 0.92% $ 199,254 166 $ 199,088 $ 148,290 292 $ 147,998 3.45% 3.32% * Full taxable equivalent basis, using 21% respective statutory Federal tax rates in 2020 and 2019. 56 Assets: Interest earning assets: Loans net of deferred fees and costs Leases - bank qualified* Investment securities-taxable Investment securities-nontaxable* Interest earning deposits at Federal Reserve Bank Federal funds sold and securities purchased under agreements to resell Net interest earning assets Allowance for credit losses Assets held-for-sale from discontinued operations Other assets Liabilities and Shareholders' Equity: Deposits: Demand and interest checking Savings and money market Total deposits Short-term borrowings Repurchase agreements Subordinated debentures Total deposits and interest-bearing liabilities Other liabilities Total liabilities Shareholders' equity Net interest income on tax equivalent basis * Tax equivalent adjustment Net interest income Net interest margin * Average balance Year ended December 31, 2018 Interest (dollars in thousands) Average rate $ $ $ $ 1,915,456 $ 20,025 1,375,566 8,631 460,577 59,157 3,839,412 (7,528) 253,348 190,252 4,275,484 3,499,288 $ 362,267 3,861,555 20,346 173 13,401 3,895,475 14,546 3,910,021 365,463 4,275,484 $ $ 94,232 1,370 41,994 262 8,737 1,708 148,303 8,810 23,068 2,878 25,946 451 — 714 27,111 130,002 343 129,659 4.92% 6.84% 3.05% 3.04% 1.90% 2.89% 3.86% 3.48% 0.66% 0.79% 0.67% 2.22% —% 5.33% 0.70% 3.19% * Full taxable equivalent basis, using a 21% statutory Federal tax rate. In 2020 compared to 2019, average interest earning assets increased to $5.64 billion, an increase of $1.34 billion, or 31.2%, from 2019. The increase reflected a $1.52 billion, or 63.0%, increase in average loans and leases. The increase resulted primarily from higher balances of loans previously originated for sale into securitizations and loan growth in SBLOC and IBLOC, small business (primarily SBA) and leasing. Average balances of investment securities decreased $91.3 million, or 6.5%, as prepayments of higher yielding securities accelerated after the Federal Reserve rate reductions in first quarter 2020. In 2020, average demand and interest checking deposits amounted to $4.86 billion, compared to $3.82 billion in 2019, an increase of 27.4%, reflecting growth in debit and prepaid card account balances. In 2019 compared to 2018, average interest earning assets increased to $4.30 billion, an increase of $463.3 million, or 12.1%, from 2018. The increase reflected a $482.2 million, or 24.9%, increase in average loans and leases. The increase resulted primarily from higher balances of retained loans previously originated for sale into securitizations, SBLOC and IBLOC, SBA and leasing. Average balances of investment securities increased $28.6 million, or 2.1%, as reinvestments were accelerated when long term rates increased. Average demand and interest checking deposits increased $317.9 million, or 9.1%. 57 Volume and Rate Analysis. The following table sets forth the changes in net interest income attributable to either changes in volume (average balances) or to changes in average rates from 2018 through 2020 on a tax equivalent basis. The changes attributable to the combined impact of volume and rate have been allocated proportionately to the changes due to volume and the changes due to rate. Interest income: Taxable loans net of unearned discount Bank qualified tax free leases net of unearned discount Investment securities-taxable Investment securities-nontaxable Interest earning deposits Federal funds sold Assets held-for-sale from discontinued operations Total interest earning assets Interest expense: Demand and interest checking Savings and money market Time Total deposit interest expense Short-term borrowings Subordinated debt Senior debt Total interest expense Net interest income: $ $ $ Volume 2020 versus 2019 Due to change in: Rate Total Volume (in thousands) 2019 versus 2018 Due to change in: Rate Total 60,996 $ (16,723) $ 44,273 $ 25,248 $ 6,696 $ (448) (2,612) (70) (1,631) — (1,512) 54,723 8,833 291 (1,732) 7,392 (1,552) $ — 1,913 7,753 46,970 $ (82) (1,852) — (6,491) — $ (976) (26,124) (28,141) (30) (340) (28,511) (1,381) (226) — (30,118) 3,994 $ (530) (4,464) (70) (8,122) — (2,488) 28,599 (19,308) 261 (2,072) (21,119) (2,933) (226) 1,913 (22,365) 50,964 $ $ (472) 894 (72) 227 (854) (3,564) 21,407 2,096 (1,872) 3,555 3,779 2,633 $ — — 6,412 14,995 $ 279 (602) 25 1,043 (854) 1,464 8,051 5,500 (825) $ — 4,675 47 36 — 4,758 3,293 $ 31,944 (193) 292 (47) 1,270 (1,708) (2,100) 29,458 7,596 (2,697) 3,555 8,454 2,680 36 — 11,170 18,288 Provision for Credit Losses. Our provision for credit losses was $6.4 million for 2020, $4.4 million for 2019 and $3.6 million for 2018. Provisions are based on our evaluation of the adequacy of our allowance for credit losses, particularly in light of current economic conditions and the estimated impact of charge- offs. The provision for credit losses in 2020 increased $2.0 million over the prior year, as the provision for leasing was increased $2.1 million, reflecting a $1.7 million increase in leasing charge-offs. The increase in the 2019 provision over 2018 reflected decreases in provisions for small business loans and leasing which were more than offset by a $1.0 million provision for a consumer line of credit, for which remaining loans now have minimal balances and are no longer offered. At December 31, 2020, our allowance for credit losses amounted to $16.1 million, or 0.61%, of total loans. Effective January 1, 2020, we implemented current and future expected credit loss accounting guidance which differs from prior guidance. Accordingly, provisions between these years lack comparability. We believe that our allowance is adequate to cover current and future expected losses, consistent with the newly implemented guidance. For more information about our provision and allowance for credit losses and our loss experience see “—Financial Condition—Allowance for Credit Losses” and “—Summary of Loan and Lease Loss Experience,” below. Non-Interest Income: 2020 compared to 2019. Non-interest income was $84.6 million for 2020 compared to $104.1 million for 2019. The $19.5 million, or 18.7%, reduction resulted primarily from the $27.9 million change in net realized and unrealized gains (losses) on commercial loans previously originated for sale or securitization which was partially offset by an increase in prepaid and debit card and related fees. Prepaid and debit card and related fees increased $9.3 million, or 14.3%, to $74.5 million for 2020 from $65.1 million for 2019. The increase reflected higher transactional volume including increases from new relationships. Related fees in this category include income related to the use of cash in ATMs for prepaid payroll cardholders. Automated Clearing House (“ACH”), card and other payment processing fees decreased $2.3 million, or 24.3%, to $7.1 million for 2020 compared to $9.4 million for 2019. The decrease relected the exit of higher risk ACH customers and the exit of a relationship with an ownership change. Net realized and unrealized gains (losses) on commercial loans originated for sale reflected a loss of $3.9 million in 2020 resulting primarily from the impact of the Covid-19 pandemic, compared to a gain of $24.1 million in the prior year. In 2019 the vast majority of the $24.1 million gain was realized upon the closing of two securitizations, while the $3.9 million 2020 loss resulted from fair value adjustments to our portfolio of commercial loans held at fair value, including losses on related hedges. Total fair value adjustments related to the previously securitized loans now held on the balance sheet were $5.6 million, but were partially offset by $1.7 million of exit fees on loan payoffs in that portfolio. We are planning to hold the loans which were originated for securitizations in our portfolio 58 and are not currently planning any further securitizations. Leasing related income was comparable, increasing $51,000, or 1.6%, to $3.3 million for 2020 from $3.2 million for 2019. Other non-interest income increased $1.4 million, or 64.2%, to $3.6 million in 2020 from $2.2 million in 2019. The increase refected the recovery of certain prepaid fees which were written off in prior years and other legal settlements. Non-Interest Income: 2019 compared to 2018. Non-interest income was $104.1 million for 2019, compared to $153.8 million for 2018. The $49.7 million decrease reflected a $65.0 million gain on the sale of the SHIRA portfolio in 2018. In 2019 compared to 2018, the primary drivers of fee income, prepaid, debit and related fees and fees on ACH, card and other payment processing fees, increased $11.2 million, or 17.8%, to $74.5 million. The majority of the growth resulted from prepaid, debit and related fees which increased $10.5 million, or 19.2%, to $65.1 million, primarily as a result of transaction volume increases from new clients and organic growth from existing clients. ACH, card and other payment processing fees, which increased $723,000, or 8.4%, to $9.4 million reflected increases in payment volume, especially from the rapid funds transfer product. That product allows customers to transfer funds from their bank account to their payee’s account in minutes. Gain on sale of loans increased $3.6 million to $24.1 million, which resulted primarily from a higher volume of loans sold into securitizations in 2019 which more than offset the decrease in market spreads. Any gain or loss is subject to market conditions. Non-Interest Expense: 2020 compared to 2019. Total non-interest expense in 2020 was $164.8 million, a decrease of $3.7 million, or 2.2%, over the $168.5 million in 2019. Salaries and employee benefits expense increased to $101.7 million, an increase of $7.5 million, or 7.9%, from $94.3 million for 2019. Higher salary expense in 2020 reflected higher incentive compensation expense, and higher compliance, risk management and IT expense, which were primarily related to the payments business. Depreciation and amortization decreased $494,000, or 13.4%, to $3.2 million in 2020 from $3.7 million in 2019 which reflected reduced spending on fixed assets and equipment. Rent and occupancy decreased $1.1 million, or 16.4%, to $5.5 million in 2020 from $6.6 million in 2019, reflecting the impact of office relocations. Data processing expense decreased $182,000, or 3.7%, to $4.7 million in 2020 from $4.9 million in 2019. The decrease reflected reduced check clearing and other costs related to non-electronic account processing, as paper based accounts and transactions decreased, while electronic transaction volume increased. Printing and supplies decreased $123,000, or 19.3%, to $514,000 in 2020 from $637,000 in 2019, reflecting decreased levels of paper based accounts and transactions. Audit expense decreased $724,000, or 40.6%, to $1.1 million in 2020 from $1.8 million in 2019 which reflected decreased regulatory and tax compliance audit fees. Legal expense decreased $178,000, or 3.3%, to $5.1 million for 2020 from $5.3 million in 2019, reflecting decreased costs associated with two fact-finding inquiries by the SEC as described in Note O to the financial statements. Amortization of intangible assets decreased $975,000, or 63.7%, to $556,000 for 2020 from $1.5 million for 2019. The reduction reflected the completion of the amortization of our customer list intangible for the Stored Value Solutions purchase from Marshall Bankfirst. FDIC insurance expense increased $2.8 million, or 39.6%, to $9.8 million for 2020 from $7.0 million in 2019, primarily due to an increase in average liabilities, against which insurance rates are applied. Software expense increased $1.3 million, or 10.2%, to $14.0 million in 2020 from $12.7 million in 2019 which reflected increased expenditures for information technology infrastructure to improve efficiency and scalability, especially for SBLOC and IBLOC loans. Insurance expense increased $343,000, or 13.9%, to $2.8 million in 2020 from $2.5 million in 2019, reflecting higher rates and higher coverage limits. Telecom and IT network communications expense increased $130,000, or 8.7%, to $1.6 million in 2020 from $1.5 million in 2019. The increase reflected migration to a new fiber optic network to improve performance and efficiency. Consulting expense decreased $1.9 million, or 58.0%, to $1.4 million in 2020 from $3.2 million in 2019, reflecting decreased BSA and other regulatory consulting. In 2019, civil money penalties were assessed in the amount of $8.9 million, comprised of a $7.5 million FDIC settlement and a $1.4 million SEC settlement. Additionally, lease termination expense amounted to $908,000 in 2019. Other non-interest expense decreased $174,000, or 1.3%, to $12.7 million in 2020 from $12.9 million in 2019 reflecting $2.0 million of decreased travel expense, partially offset by increases of $962,000 in SBA guarantee fees, $548,000 in marketing expense and $367,000 in other operating taxes. Non-Interest Expense: 2019 compared to 2018. Total non-interest expense in 2019 was $168.5 million, an increase of $17.2 million, or 11.4%, over the $151.3 million in 2018. Salary expense increased $14.4 million to $94.3 million in 2019, an increase of 18.1% over the $79.8 million in 2018. The increase reflected higher incentive compensation for loan, deposit and fee production and higher information technology and loan and payments infrastructure expense. Depreciation and amortization decreased $301,000 to $3.7 million, or 7.5%, from $4.0 million in 2018, which reflected reduced spending on fixed assets and equipment. Rent and occupancy increased $1.2 million to $6.6 million, or 21.1%, from $5.5 million in 2018, which reflected newly leased space for the commercial real estate loan origination department. Data processing expense decreased $1.3 million, or 20.9%, to $4.9 million from $6.2 million in 2018. The decrease reflected the impact of a renegotiated data processing contract and lower account and transaction volume as a result of the planned exit of an affinity program which had changed ownership and the SHIRA sale. Printing and supplies expense decreased $269,000, or 29.7%, to $637,000 from $906,000 in 2018. The decrease reflected a 59 reduction for SHIRA accounts which were transferred in the third quarter of 2018, in connection with the related sale. Audit expense decreased $217,000, or 10.8%, to $1.8 million from $2.0 million in 2018, which reflected decreased regulatory and tax compliance audit fees. Legal expense decreased $2.5 million, or 32.2%, to $5.3 million from $7.8 million in 2018. The decrease in legal expense reflected lower fees related to regulatory matters including fees associated with an SEC subpoena related to the restatement of the financial statements for 2014 and prior years. Amortization of intangible assets remained consistent at $1.5 million in 2019 and 2018. FDIC insurance decreased $1.8 million, or 20.3%, to $7.0 million from $8.8 million in 2018, which reflected the impact of a decrease in the FDIC assessment rate. Software expense decreased $573,000, or 4.3%, to $12.7 million from $13.3 million in 2018. The decrease reflected reduced expenditures for technology infrastructure to improve efficiency and scalability, including BSA software to satisfy BSA regulatory requirements. Insurance expense decreased $103,000, or 4.0%, to $2.5 million from $2.6 million in 2018. Telecom and information technology network communications expense increased $120,000, or 8.7%, to $1.5 million from $1.4 million in 2018. Securitization and servicing expense decreased $36,000, or 30.8%, to $81,000 from $117,000 in 2018. Consulting expense remained consistent at $3.2 million in 2019 and 2018. Other non-interest expense decreased $394,000, or 3.0%, to $12.9 million from $13.3 million in 2018. The decrease resulted primarily from decreases of $317,000 in credit bureau expense, $280,000 for prepaid and debit deposit account losses, $163,000 for customer identification expense and $100,000 for postage. These decreases were partially offset by a $748,000 increase in travel. Income Tax Benefit and Expense Income tax expense for continuing operations was $27.7 million, $21.2 million and $32.2 million, respectively, for 2020, 2019 and 2018. The tax rate of 25.6% in 2020 compared to 29.3% in 2019 and 26.9% in 2018. The higher rate in 2019 resulted primarily from the non-deductibility of $8.9 million of civil money penalties in that year. The difference between those rates and the federal statutory rate of 21% resulted primarily from state income taxes. Liquidity and Capital Resources Liquidity defines our ability to generate funds to support asset growth, meet deposit withdrawals, satisfy borrowing needs and otherwise operate on an ongoing basis. Based on our sources of funding and liquidity discussed below, we believe we have sufficient liquidity and capital resources available for our needs in the next 12 months and for the foreseeable future. We invest the funds we do not need for daily operations primarily in our interest-bearing account at the Federal Reserve. Interest-bearing balances at the Federal Reserve Bank, maintained on an overnight basis, averaged $193.6 million for the fourth quarter of 2020, compared to the prior year fourth quarter average of $569.8 million. The reduction reflected loan growth and the Federal Reserve’s temporary suspension of reserve requirements. Our primary source of funding has been deposits. Average deposits in 2020 increased by $1.21 billion, or 30.0%, to $5.23 billion. While that increase primarily reflected increases in transaction accounts from debit and prepaid card account balances, it also reflected an increase in average savings and money market accounts of $253.5 million between those periods. That growth resulted from interest-bearing accounts offered by our affinity group clients to prepaid and debit card account customers. The increased deposits were primarily utilized to fund loan growth, as securities balances decreased as a result of prepayments which accelerated after the Federal Reserve’s first quarter 2020 rate reductions. Overnight borrowings are also periodically utilized as a funding source to facilitate cash management, but average balances have not generally been significant. Our primary source of liquidity is available-for-sale securities which amounted to $1.21 billion at December 31, 2020 compared to $1.32 billion at December 31, 2019. In excess of $700 million of our available-for-sale securities are U.S. government agency securities which are highly liquid and which may be pledged as collateral for our Federal Home Loan Bank line of credit. Loan repayments, also a source of funds, were exceeded by new loan disbursements during 2020. As a result, at December 31, 2020 outstanding loans amounted to $2.65 billion, compared to $1.82 billion at the prior year end, an increase of $828.1 million, which was generally funded by deposits. Commercial loans held at fair value increased to $1.81 billion from $1.18 billion between those respective dates, an increase of $630.3 million. In 2019 and previous years, these loans were originated for sale into securitizations at six month intervals. In 2020, we decided to not pursue additional securitizations and no future securitizations are currently planned. While securitizations resulted in cash inflows, such inflows were generally retained at the Federal Reserve to provide funding for the following securitization. Accordingly, the retention of these loans will not significantly impact our overall liquidity, which is primarily based upon our securities and other U.S. government guaranteed instruments. While gains on sale will be eliminated, the net interest margin benefits from these loans, which have an average rate floor of 4.8%. 60 While we do not have a traditional branch system, we believe that our core deposits, which include our demand, interest checking, savings and money market accounts, have similar characteristics to those of a bank with a branch system. The majority of our deposit accounts are generated by third parties and as a result are classified as brokered by the FDIC. The FDIC guidance for classification of deposit accounts as brokered is relatively broad, and generally includes accounts which were referred to or “placed” with the institution by other companies. If the Bank ceases to be categorized as “well capitalized” under banking regulations, it will be prohibited from accepting, renewing or rolling over brokered deposits without the consent of the FDIC. In such a case, the FDIC’s refusal to grant consent to our accepting, renewing or rolling over brokered deposits could effectively restrict or eliminate the ability of the Bank to operate its business lines as presently conducted. In December 2020, the FDIC issued a new regulation which should result in certain of our deposits being reclassified from brokered to non- brokered, effective April 1, 2021. We focus on customer service which we believe has resulted in a history of customer loyalty. Stability, lower cost compared to certain other funding sources and customer loyalty comprise key characteristics of core deposits which we believe are comparable to core deposits of peers with branch systems. Certain components of our deposits do experience seasonality, creating greater excess liquidity at certain times in 2020. The largest deposit inflows have generally occurred in the first quarter of the year when certain of our accounts are credited with tax refund payments from the U.S. Treasury. While consumer deposit accounts including prepaid and debit card accounts comprise the majority of our funding needs, we maintain secured borrowing lines with the Federal Home Loan Bank, or (“the FHLB”), and the Federal Reserve. As of December 31, 2020, we had a line of credit with the Federal Reserve which exceeded one billion dollars, which may be collateralized by various types of loans, but which we generally have not used. To mitigate the impact of the Covid-19 pandemic, the Federal Reserve has encouraged banks to utilize their lines to maximize the amount of funding available for credit markets. Accordingly, the Bank has borrowed on its line on an overnight basis and may do so in the future. The amount of loans pledged varies and the collateral may be unpledged at any time to the extent remaining collateral value exceeds advances. Additionally, we have pledged approximately $1.3 billion of multi-family loans to the FHLB. As a result, we have approximately $1.0 billion of availability on our line of credit which we can access at any time. As noted previously, that line may be increased by $700 million by pledging our U.S. government agency securities. As of December 31, 2020, we had no amount outstanding on the Federal Reserve line or on our FHLB line. We expect to continue to maintain our facilities with the FHLB and Federal Reserve. We actively monitor our positions and contingent funding sources daily. As discussed later in this section, in 2020, we issued $100 million in senior notes, providing additional liquidity to our holding company. Included in our cash and cash-equivalents at December 31, 2020, were $345.5 million of interest earning deposits, which primarily consisted of deposits with the Federal Reserve. These amounts may vary on a daily basis. Accordingly, the majority of our available liquidity is comprised of the aforementioned available-for-sale securities and lines of credit with the FHLB and Federal Reserve. In 2020, $233.8 million of securities sales and repayments exceeded purchases of $34.7 million. In 2019, $173.9 million of securities sales and repayments exceeded purchases of $157.5 million. In 2018, $213.2 million of securities sales and repayments exceeded purchases of $134.8 million. As shown in the consolidated statements of cash flows, cash required to fund loans was $836.2 million in 2020, $322.6 million in 2019 and $115.1 million in 2018. At December 31, 2020, we had outstanding commitments to fund loans, including unused lines of credit, of $2.17 billion, the vast majority of which are SBLOC lines of credit which are variable rate. We attempt to increase such line usage; however, usage percentages have been historically consistent and the majority of these lines of credit have historically not been drawn. The recorded amount of such commitments has, for many accounts, been based on the full amount of collateral in a customer’s investment account. Accordingly, the funding requirements for such commitments occur on a measured basis over time and are expected to be funded by deposit growth. Additionally, these loans are “demand” loans and as such, represent a contingency source of funding. As a holding company conducting substantially all of our business through our subsidiaries, our near term needs for liquidity consist principally of cash needed to make required interest payments on our trust preferred securities and senior debt, while our liquidity consists primarily of dividends from the Bank to the holding company. In the third quarter of 2020, holding company cash was increased by approximately $98.2 million as a result of the net proceeds of a senior debt offering. As of December 31, 2020, we had cash reserves of approximately $111.3 million at the holding company. The quarterly interest payments on the $100.0 million of senior debt are approximately $1.2 million based on a fixed rate of 4.75%. Current quarterly interest payments on the $13.4 million of subordinated debentures are approximately $118,000 based on a floating rate of 3.25% over LIBOR. The senior debt matures in 61 August 2025 and the subordinated debentures mature in March 2038. In lieu of repayment of debt from Bank dividends, industry practice includes the issuance of new debt to repay maturing debt. We must comply with capital adequacy guidelines issued by the FDIC. A bank must, in general, have a Tier 1 leverage ratio of 5.0%, a ratio of Tier 1 capital to risk-weighted assets of 8.0%, a ratio of total capital to risk-weighted assets of 10.0% and a ratio of common equity to risk-weighted assets of 6.50% to be considered “well capitalized”. The Tier 1 leverage ratio is the ratio of Tier 1 capital to average assets for the most recent quarter. “Tier 1 capital” includes common shareholders’ equity, certain qualifying perpetual preferred stock and minority interests in equity accounts of consolidated subsidiaries, less intangibles. At December 31, 2020, we were “well capitalized” under banking regulations. The following table sets forth our regulatory capital amounts and ratios for the periods indicated: As of December 31, 2020 The Bancorp, Inc. The Bancorp Bank "Well capitalized" institution (under FDIC regulations-Basel III) As of December 31, 2019 The Bancorp, Inc. The Bancorp Bank "Well capitalized" institution (under FDIC regulations) Asset and Liability Management Tier 1 capital to average assets ratio Tier 1 capital to risk-weighted assets ratio Total capital to risk-weighted assets ratio Common equity tier 1 to risk- weighted assets 9.20% 9.11% 5.00% 9.63% 9.46% 5.00% 14.43% 14.27% 8.00% 19.04% 18.71% 8.00% 14.84% 14.68% 10.00% 19.45% 19.11% 10.00% 14.43% 14.27% 6.50% 19.04% 18.71% 6.50% The management of rate sensitive assets and liabilities is essential to controlling interest rate risk and optimizing interest margins. An interest rate sensitive asset or liability is one that, within a defined time period, either matures or experiences an interest rate change in line with general market rates. Interest rate sensitivity measures the relative volatility of an institution’s interest margin resulting from changes in market interest rates. As a financial institution, potential interest rate volatility is a primary component of our market risk. Fluctuations in interest rates will ultimately impact the level of our earnings and the market value of our interest earning assets, other than those with short-term maturities. We do not own any trading assets. We used hedging transactions only for fixed rate commercial loans previously originated for sale into secondary securities markets. We no longer originate loans for sale or securitization and no longer engage in new hedging transactions. We have adopted policies designed to manage net interest income and preserve capital over a broad range of interest rate movements. To effectively administer the policies and to monitor our exposure to fluctuations in interest rates, we maintain an asset/liability committee, consisting of the Bank’s Chief Executive Officer, Chief Accounting Officer, Chief Financial Officer, Chief Credit Officer and others. This committee meets quarterly to review our financial results, develop strategies to optimize margins and to respond to market conditions. The primary goal of our policies is to optimize margins and manage interest rate risk, subject to overall policy constraints for prudent management of interest rate risk. We monitor, manage and control interest rate risk through a variety of techniques, including use of traditional interest rate sensitivity analysis (also known as “gap analysis”) and an interest rate risk management model. With the interest rate risk management model, we project future net interest income and then estimate the effect of various changes in interest rates on that projected net interest income. We also use the interest rate risk management model to calculate the change in net portfolio value over a range of interest rate change scenarios. Traditional gap analysis involves arranging our interest earning assets and interest- bearing liabilities by repricing periods and then computing the difference (or “interest rate sensitivity gap”) between the assets and liabilities that we estimate will reprice during each time period and cumulatively through the end of each time period. Both interest rate sensitivity modeling and gap analysis are done at a specific point in time and involve a variety of significant estimates and assumptions. Interest rate sensitivity modeling requires, among other things, estimates of how much and when yields and costs on individual categories of interest earning assets and interest-bearing liabilities will respond to general changes in market rates, future cash flows and discount rates. Gap analysis requires estimates as to when individual categories of interest sensitive assets and liabilities will reprice, and assumes that assets and liabilities assigned to the same repricing period will reprice at 62 the same time and in the same amount. Gap analysis does not account for the fact that repricing of assets and liabilities is discretionary and subject to competitive and other pressures. A gap is considered positive when the amount of interest rate sensitive assets exceeds the amount of interest rate sensitive liabilities. A gap is considered negative when the amount of interest rate sensitive liabilities exceeds interest rate sensitive assets. During a period of falling interest rates, a positive gap would tend to adversely affect net interest income, while a negative gap would tend to result in an increase in net interest income, all else equal. During a period of rising interest rates, a positive gap would tend to result in an increase in net interest income while a negative gap would tend to affect net interest income adversely. The following table sets forth the estimated maturity or repricing structure of our interest earning assets and interest-bearing liabilities at December 31, 2020. Except as stated below, the amounts of assets or liabilities shown which reprice or mature during a particular period were determined in accordance with the contractual terms of each asset or liability. The majority of demand and interest-bearing demand deposits and savings deposits are assumed to be “core” deposits, or deposits that will generally remain with us regardless of market interest rates. We estimate the repricing characteristics of these deposits based on historical performance, past experience, judgmental predictions and other deposit behavior assumptions. However, we may choose not to reprice liabilities proportionally to changes in market interest rates for competitive or other reasons. Additionally, although non-interest-bearing demand accounts are not paid interest, we estimate certain of the balances will reprice as a result of the contractual fees that are paid to the affinity groups which are based upon a rate index, and therefore are included in interest expense. We have adjusted the demand and interest checking balances in the table downward, to better reflect the impact of their partial adjustment to changes in rates. Loans and security balances, which adjust more fully to market rate changes, are based upon actual balances. The vast majority of loans at their interest rate floors are included in commercial loans, at fair value and totaled approximately $1.57 billion at December 31, 2020. The table does not assume any prepayment of fixed-rate loans and mortgage-backed securities are scheduled based on their anticipated cash flow, including prepayments based on historical data and current market trends. The table does not necessarily indicate the impact of general interest rate movements on our net interest income because the repricing and related behavior of certain categories of assets and liabilities is beyond our control as, for example, prepayments of loans and withdrawal of deposits. As a result, certain assets and liabilities indicated as repricing within a stated period may in fact reprice at different times and at different rate levels. Interest earning assets: Commercial loans, at fair value Loans net of deferred loan costs Investment securities Interest earning deposits Total interest earning assets Interest-bearing liabilities: Demand and interest checking Savings and money market Securities sold under agreements to repurchase Senior debt and subordinated debentures Total interest-bearing liabilities Gap Cumulative gap Gap to assets ratio Cumulative gap to assets ratio $ $ $ 1-90 Days 91-364 Days 1-3 Years (dollars in thousands) 3-5 Years Over 5 Years $ $ $ 1,665,292 1,990,276 569,982 339,531 4,565,081 3,389,203 64,262 42 13,401 3,466,908 1,098,173 1,098,173 17% 17% $ 16,897 74,796 85,216 — 176,909 72,037 128,526 — — 200,563 (23,654) 1,074,519 * 17% $ $ $ 32,078 269,317 189,766 — 491,161 72,037 64,262 — — 136,299 354,862 1,429,381 6% 23% $ $ $ 12,504 249,462 221,173 — 483,139 — — — 98,314 98,314 384,825 1,814,206 6% 29% $ $ 84,040 68,472 140,027 — 292,539 — — — — — 292,539 2,106,745 5% 34% The method used to analyze interest rate sensitivity in this table has a number of limitations. Certain assets and liabilities may react differently to changes in interest rates even though they reprice or mature in the same or similar time periods. The interest rates on certain assets and liabilities may change at different times than changes in market interest rates, with some changing in advance of changes in market rates and some lagging behind changes in market rates. Additionally, the actual prepayments and withdrawals we experience when interest rates change may deviate significantly from those assumed in calculating the data shown in the table. Because of the limitations in the gap analysis discussed above, we believe that interest sensitivity modeling may more accurately reflect the effects of our exposure to changes in interest rates, notwithstanding its own limitations. Net interest income simulation considers the relative sensitivities of the consolidated balance sheet including the effects of interest rate caps on adjustable rate mortgages and the relatively stable aspects of core deposits. As such, net interest income simulation is designed to address the 63 probability of interest rate changes and the behavioral response of the consolidated balance sheet to those changes. Market Value of Portfolio Equity (“MVPE”) represents the modeled fair value of the net present portfolio value of assets, liabilities and off-balance sheet items. We believe that the assumptions utilized in evaluating our estimated net interest income are reasonable; however, the interest rate sensitivity of our assets, liabilities and off-balance sheet financial instruments as well as the estimated effect of changes in interest rates on estimated net interest income could vary substantially if different assumptions are used or actual experience differs from presumed behavior of various deposit and loan categories. The following table shows the effects of interest rate shocks on our MVPE and net interest income. Rate shocks assume that current interest rates change immediately and sustain parallel shifts. For interest rate increases or decreases of 100 and 200 basis points, our policy includes a guideline that our MVPE ratio should not decrease more than 10% and 15%, respectively, and that net interest income should not decrease more than 10% and 15%, respectively. As illustrated in the following table, we complied with our asset/liability policy guidelines at December 31, 2020, with the exception of the decrease of 200 basis points in the net interest income scenario, which is discussed in the note below*. While our modeling suggests an increase in market rates of 200 basis points will have a positive impact on margin (as shown in the table below), the actual amount of such increase cannot be determined, and there can be no assurance any increase will be realized. Rate scenario +200 basis points +100 basis points Flat rate -100 basis points -200 basis points Net portfolio value at December 31, 2020 Net interest income December 31, 2020 Amount Percentage change Amount Percentage change $ 765,072 745,034 724,549 653,810 685,033 (dollars in thousands) 5.59% $ 2.83% —% (9.76)% (5.45)% 201,793 194,758 197,894 181,262 161,214 1.97% (1.58)% —% (8.40)% (18.54)% *The target Fed Funds rate at December 31, 2020 was .25% while the ten year treasury yield was below 1%.; thus, scenarios calculating Present Value of Equity and Net Interest Income at 100 and 200 basis point rate declines must assume negative interest rates. The potential impact of negative rates is difficult or impossible to estimate and the changes shown should be viewed accordingly. While the change in the minus 200 scenario exceeds the guideline, we believe that our bias toward maintaining asset sensitivity is prudent in the long term. If we should experience a mismatch in our desired gap ranges or an excessive decline in our MVPE subsequent to an immediate and sustained change in interest rate, we have a number of options available to remedy such a mismatch. We could restructure our investment portfolio through the sale or purchase of securities with more favorable repricing attributes. We could also emphasize loan products with appropriate maturities or repricing attributes, or we could emphasize deposits or obtain borrowings with desired maturities. Historically, we have used variable rate loans as the principal means of limiting interest rate risk. The Bank’s SBLOC, IBLOC and SBA loans are primarily variable rate as are the vast majority of commercial loans held at fair value. Additionally, approximately $1.57 billion of commercial loans held at fair value were at their approximate weighted average rate floors of 4.8% at December 31, 2020. Because these loan rates reached their floors, their previous benefit in higher rate environments at December 31, 2019, is now generally reflected in the flat rate modeling, and in net interest income actually being realized. Model projections for down rate scenarios indicate greater reductions in net interest income compared to the prior year-end. However, these down rate projections would require negative interest rate assumptions which we believe are significantly less reliable than higher rate assumptions. We continue to evaluate market conditions and may change our current interest rate strategy in response to changes in those conditions. 64 Financial Condition General. Our total assets at December 31, 2020 were $6.28 billion, of which our total loans and commercial loans held at fair value from continuing operations were $4.46 billion and investment securities available-for-sale were $1.21 billion. At December 31, 2019, our total assets were $5.66 billion, of which our total loans and commercial loans held at fair value from continuing operations were $3.00 billion and investment securities available-for-sale were $1.32 billion. The increase in total assets at December 31, 2020 reflected our decision to hold commercial loans held at fair value which were previously originated for securitization on the balance sheet and loan growth in all major loan categories. Interest Earning Deposits and Federal Funds Sold. At December 31, 2020, we had a total of $339.5 million of interest earning deposits, comprised primarily of balances at the Federal Reserve, which pays interest on such balances. At December 31, 2019, we had $924.5 million of such balances. The decrease reflected the use of excess cash balances at the Federal Reserve primarily to fund loan originations. Investment Portfolio. For detailed information on the composition and maturity distribution of our investment portfolio, see Note D to the Consolidated Financial Statements. Total investment securities available-for-sale decreased to $1.21 billion on December 31, 2020, a decrease of $114.5 million, or 8.7%, from a year earlier. The decrease reflected investment security prepayments resulting from Federal Reserve rate reductions in first quarter 2020. The Financial Accounting Standards Board Accounting Standards Codification (“ASC”) 320, Investments—Debt and Equity Securities, requires that debt and equity securities classified as available-for-sale be reported at fair value, with unrealized gains and losses unrelated to credit losses excluded from earnings and reported in other comprehensive income. Marking an available-for-sale portfolio to market (fair value) results in fluctuations in the level of shareholders’ equity and equity-related financial ratios as market interest rates and market demand for such securities cause the fair value of fixed-rate securities to fluctuate. Debt securities for which we had the positive intent and ability to hold to maturity were classified as held-to-maturity and carried at amortized cost as of December 31, 2019. In March 2020, we transferred the four securities comprising our held-to-maturity securities portfolio to available-for-sale. The interest rates for these securities utilize LIBOR as a benchmark and the transfer was made pursuant to a provision of Accounting Standards Update (“ASU” or “Update”) 2020-04, which sought to maximize management and accounting flexibility as a result of the future phase-out of LIBOR. The four securities transferred to available-for-sale and their values as of December 31, 2020 were as follows: a trust preferred unrated security issued by an insurance company with a book value of $10.0 million and a fair value of $6.8 million; and three securities supported by diversified portfolios of corporate securities with a book value of $75.0 million and a fair value of $75.1 million. Under the accounting guidance related to current expected credit loss (“CECL”), changes in fair value of securities unrelated to credit losses, continue to be recognized through equity. However, credit-related losses are recognized through an allowance, rather than through a reduction in the amortized cost of the security. The guidance for the new CECL allowance includes a provision for the reversal of credit losses in future periods based on improvements in credit, which was not included in previous guidance. Generally, a security’s credit-related loss is the difference between its amortized cost basis and the best estimate of its expected future cash flows discounted at the security’s effective yield. That difference is recognized through the income statement, as with prior guidance, but is renamed a provision for credit loss. For the years ended December 31, 2020 and 2019, we recognized no credit-related losses on our portfolio. 65 The following table presents the book value and the approximate fair value for each major category of our investment securities portfolio. At December 31, 2020 and 2019, our investments were categorized as either available-for-sale or held-to-maturity (in thousands). U.S. Government agency securities Asset-backed securities Tax-exempt obligations of states and political subdivisions Taxable obligations of states and political subdivisions Residential mortgage-backed securities Collateralized mortgage obligation securities Commercial mortgage-backed securities Corporate debt securities U.S. Government agency securities Asset-backed securities Tax-exempt obligations of states and political subdivisions Taxable obligations of states and political subdivisions Residential mortgage-backed securities Collateralized mortgage obligation securities Commercial mortgage-backed securities Corporate debt securities Available-for-sale December 31, 2020 Amortized cost Fair value $ $ 44,960 238,678 4,042 47,884 256,914 145,260 359,125 85,043 1,181,906 $ $ 47,197 238,361 4,290 52,064 266,583 148,530 367,280 81,859 1,206,164 Available-for-sale December 31, 2019 Amortized cost Fair value Held-to-maturity December 31, 2019 Amortized cost Fair value $ $ 52,415 244,751 5,174 58,258 335,068 221,109 394,852 — 1,311,627 $ $ 52,910 244,349 5,318 60,250 336,596 222,727 398,542 — 1,320,692 $ $ — — — — — — — 84,387 84,387 $ $ — — — — — — — 83,002 83,002 Investments in FHLB and Atlantic Central Bankers Bank stock are recorded at cost and amounted to $1.4 million at December 31, 2020 and $5.3 million at December 31, 2019. Both the FHLB and Atlantic Central Bankers Bank require its correspondent banking institutions to hold stock as a condition of membership. The change in balance resulted from differences in FHLB stock, the amount of which is determined by periodic overnight borrowings, as the $40,000 balance of ACBB stock stayed constant. In 2020 we began pledging loans against our line of credit at the FHLB and had no securities pledged as of December 31, 2020. At December 31 2019, investment securities with a fair value of approximately $262.0 million were pledged against that line. As of December 31, 2020 the principal balance of the security we owned issued by CRE-1 was $7.3 million. Repayment is expected from the workout or disposition of commercial real estate collateral, all proceeds of which will first repay our $7.3 million balance. The collateral consists of a hotel in a high-density populated area in a northeastern major metropolitan area. The hotel was valued at over $35 million, based upon a 2020 post-Covid appraisal. As of December 31, 2020 the principal balance of the security we owned issued by CRE-2 was $12.6 million. Repayment is expected from the workout or disposition of commercial real estate collateral, after repayment of more senior tranches. Our $12.6 million security has 27% excess credit support; thus, losses of 27% of remaining security balances would have to be incurred, prior to any loss on our security. Additionally, the commercial real estate collateral was appraised in 2017, with certain of those appraisals updated in 2020 at the direction of the special servicer, for an appraised value of approximately $137 million. The remaining principal to be repaid on all securities is approximately $114.2 million. The excess of the appraised amount over the remaining principal to be repaid on all securities further reduces credit risk, in addition to the 27% credit support within the securitization structure. However, reappraisals for remaining properties could result in further decreases in collateral valuation. While available information indicates that collateral valuation will be adequate to repay our security, there can be no assurance that such valuations will be realized upon loan resolutions, and that deficiencies will not exceed the 27% credit support. 66 The following tables show the contractual maturity distribution and the weighted average yields of our investment securities portfolio as of December 31, 2020 (in thousands): Available-for-sale U.S. Government agency securities Asset-backed securities * Tax-exempt obligations of states and political subdivisions ** Taxable obligations of states and political subdivisions Residential mortgage-backed securities Collateralized mortgage obligation securities Commercial mortgage-backed securities Corporate debt securities Total Weighted average yield $ $ 68 — 488 1,612 — — — — 2,168 Zero to one year Average yield After one to five years 2.89% $ —% Average yield 2.23% $ 1.50% 7,383 7,233 After five to ten years 22,661 123,697 Average yield 2.83% $ 1.59% Over ten years Average yield 17,085 107,431 2.24% $ 2.19% Total 47,197 238,361 2.55% 2,570 2.99% 1,232 2.30% — —% 4,290 2.61% —% —% —% —% $ 2.61% 31,849 41,242 83 77,528 — 167,888 3.24% 2.39% 0.31% 2.64% —% $ 2.63% 18,603 41,340 11,128 30,420 — 249,081 3.51% 2.69% 1.69% 1.06% —% $ 1.97% — 184,001 137,319 259,332 81,859 787,027 —% 1.81% 2.05% 3.32% 3.51% $ 2.59% 52,064 266,583 148,530 367,280 81,859 1,206,164 * The average yields of asset backed securities, which are segregated by amount in Note D to the financial statements, are as follows: collateralized loan obligation securities 2.04%, federally insured student loan securities 1.02%. ** If adjusted to their taxable equivalents, yields would approximate 3.23%, 3.78% and 2.92% for zero to one year, one to five years and five to ten years, respectively, at a Federal tax rate of 21%. Commercial Loans, at Fair Value. Commercial loans held at fair value are comprised of commercial real estate loans and SBA loans originated for sale or securitization in the secondary market, which are now being held on the balance sheet with no planned future sales or securitizations.The fair value of commercial real estate loans and SBA loans reflects discounted cash flow based on quoted prices for the same or similar loans or other market information. The analysis is performed on an individual loan basis for commercial mortgage loans and a pooled basis for SBA loans. Commercial loans held at fair value increased to $1.81 billion at December 31, 2020 from $1.18 billion at December 31, 2019. The increase resulted from the decision to hold these loans on the balance sheet instead of selling or securitizing them. Loan Portfolio. We have developed a detailed credit policy for our lending activities and utilize loan committees to oversee the lending function. SBLOC, IBLOC and other consumer loans, small business loans (“SBL”) and leases each have their own loan committee. The Chief Executive Officer and Chief Credit Officer serve on all loan committees. Each committee also includes lenders from that particular type of specialty lending. The Chief Credit Officer is responsible for both regulatory compliance and adherence to our internal credit policy. Key committee members have lengthy experience and certain of them have had similar positions at substantially larger institutions. 67 We originate substantially all of our portfolio loans, although from time to time we purchase lease pools. If a proposed loan should exceed our lending limit, we would sell a participation in the loan to another financial institution. The following table summarizes our loan portfolio, excluding loans at fair value, by loan category for the periods indicated (in thousands): December 31, 2020 December 31, 2019 December 31, 2018 December 31, 2017 December 31, 2016 $ SBL non-real estate SBL commercial mortgage SBL construction Small business loans * Direct lease financing SBLOC / IBLOC ** Advisor financing *** Other specialty lending Other consumer loans**** Unamortized loan fees and costs Total loans, net of unamortized loan fees and $ costs $ 255,318 300,817 20,273 576,408 462,182 1,550,086 48,282 2,179 4,247 2,643,384 8,939 $ 84,579 218,110 45,310 347,999 434,460 1,024,420 — 3,055 4,554 1,814,488 9,757 $ 76,340 165,406 21,636 263,382 394,770 785,303 — 31,836 16,302 1,491,593 10,383 $ 70,379 142,086 16,740 229,205 375,890 730,462 — 30,720 14,133 1,380,410 10,048 2,652,323 $ 1,824,245 $ 1,501,976 $ 1,390,458 $ 73,488 126,159 8,826 208,473 343,941 630,400 — 11,073 17,374 1,211,261 9,468 1,220,729 The following table shows SBL loans and SBL loans held at fair value for the periods indicated (in thousands): December 31, 2020 December 31, 2019 December 31, 2018 December 31, 2017 December 31, 2016 SBL loans, net of (deferred fees) and costs of $1,536 and $4,215 for December 31, 2020 and December 31, 2019, respectively SBL loans included in commercial loans, at fair value Total small business loans $ $ 577,944 243,562 821,506 $ $ 352,214 220,358 572,572 $ $ 270,860 199,977 470,837 $ $ 236,724 165,177 401,901 $ $ 215,786 154,016 369,802 * The preceding table shows small business loans and small business loans held at fair value. The small business loans held at fair value are comprised of the government guaranteed portion of certain SBA loans at the dates indicated (in thousands). A reduction in SBL non-real estate from $293.5 million to $255.3 million in the fourth quarter of 2020 resulted from the commencement of U.S. treasury repayments of PPP loans which totaled $42.1 million in fourth quarter 2020. At December 31, 2020 PPP loans totaled $167.7 million. ** Securities Backed Lines of Credit, or SBLOC, are collateralized by marketable securities, while Insurance Backed Lines of Credit, or IBLOC, are collateralized by the cash surrender value of insurance policies. At December 31, 2020 and December 31, 2019, respectively, IBLOC loans amounted to $437.2 million and $144.6 million. *** In 2020, we began originating loans to investment advisors for purposes of debt refinance, acquisition of another firm or internal succession. Maximum loan amounts are subject to loan-to-value ratios of 70%, based on third party business appraisals, but may be increased depending upon the debt service coverage ratio. Personal guarantees and blanket business liens are obtained as appropriate. **** Included in the table above under other consumer loans are demand deposit overdrafts reclassified as loan balances totaling $663,000 and $882,000 at December 31, 2020 and December 31, 2019, respectively. Estimated overdraft charge-offs and recoveries are reflected in the allowance for credit losses and have been immaterial. The following table summarizes our small business loan portfolio, including loans held at fair value, by loan category as of December 31, 2020 (in thousands): Loan principal U.S. government guaranteed portion of SBA 7a loans (a) Paycheck Protection Program Loans (PPP) (a) Commercial mortgage SBA (b) Construction SBA (c) Unguaranteed portion of U.S. government guaranteed loans (d) Non-SBA small business loans (e) Total principal Unamortized fees and costs Total small business loans 68 $ $ 337,851 167,749 175,925 13,610 101,500 17,896 814,531 6,975 821,506 (a) This is the portion of SBA 7a loans (7a) and PPP which have been guaranteed by the U.S. government, and therefore is assumed to have no credit risk. (b) Substantially all of these loans are made under the SBA 504 Fixed Asset Financing program (504) which dictates origination date loan-to-value percentages (“LTV”), generally 50-60%, to which the bank adheres. (c) Of the $14 million Construction SBA loans, $11 million are 504 first mortgages with an origination date LTV of 50-60% and $3 million are SBA interim loans with an approved SBA post-construction full takeout/payoff. (d) The $102 million represents the unguaranteed portion of 7a loans which are 70% or more guaranteed by the U.S. government. 7a loans are not made on the basis of real estate LTV; however, they are subject to SBA's "All Available Collateral" rule which mandates that to the extent a borrower or its 20% or greater principals have available collateral (including personal residences), the collateral must be pledged to fully collateralize the loan, after applying SBA-determined liquidation rates. In addition, all 7a and 504 loans require the personal guaranty of all 20% or greater owners. (e) The $18 million of non-SBA loans are mainly comprised of approximately 20 conventional coffee/doughnut/carryout franchisee note purchases. The majority of purchased notes were made to multi-unit operators and are considered seasoned and have performed as agreed. A $2 million guaranty by the seller, for an 11% first loss piece, is in place until August 2021. The following table summarizes our small business loan portfolio, excluding the government guaranteed portion of SBA 7a and PPP loans, by loan type as of December 31, 2020 (in thousands): Hotels Full-service restaurants Baked goods stores Child day care services Car washes Offices of lawyers Assisted living facilities for the elderly Limited-service restaurants Funeral homes and funeral services Fitness and recreational sports centers General warehousing and storage All other amusement and recreation industries Outpatient mental health and substance abuse centers Gasoline stations with convenience stores Caterers Offices of dentists Other warehousing and storage New car dealers Drinking places (alcoholic beverages) Other** SBL commercial mortgage* $ 66,332 12,483 4,383 13,791 10,237 9,566 $ 1,079 3,815 7,714 4,981 7,371 5,017 5,000 4,438 3,359 3,343 3,285 3,275 $ 2,187 66,015 237,671 $ SBL construction* SBL non-real estate Total % Total 3,031 1,146 $ — 646 695 — 8,121 566 148 553 — — — — — — — — — 263 15,169 $ $ 22 2,840 11,822 999 169 — — 3,847 — 1,878 — 1,178 — — 147 57 — — 676 32,457 56,092 $ 69,385 16,469 16,205 15,436 11,101 9,566 9,200 8,228 7,862 7,412 7,371 6,195 5,000 4,438 3,506 3,400 3,285 3,275 2,863 98,735 308,932 22% 5% 5% 5% 5% 3% 3% 3% 3% 2% 2% 2% 2% 1% 1% 1% 1% 1% 1% 32% 100% * Of the SBL commercial mortgage and SBL construction loans, $63.3 million represents the total of the non-guaranteed portion of SBA 7a loans and non-SBA loans. The balance of those categories represents SBA 504 loans with 50%-60% origination date loan-to-values. ** Loan types less than $2 million are spread over a hundered different classifications such as Commercial Printing, Pet and Pet Supplies Stores, Securities Brokerage, etc. 69 The following table summarizes our small business loan portfolio, excluding the government guaranteed portion of SBA 7a and PPP loans, by state as of December 31, 2020 (in thousands): Florida California Pennsylvania Illinois North Carolina New York Texas Tennessee New Jersey Virginia Georgia Colorado Michigan Ohio Washington Other States SBL commercial mortgage* SBL construction* SBL non-real estate Total % Total $ $ 44,592 36,665 29,521 25,269 21,660 9,846 11,921 10,585 4,327 9,322 4,905 2,815 3,177 3,023 3,225 16,818 237,671 $ $ 8,121 1,146 $ — 646 830 3,031 — — — — — 1,247 — — — 148 15,169 $ 7,797 4,582 3,553 3,076 2,960 5,293 5,309 835 7,016 1,788 2,138 1,590 1,382 556 207 8,010 56,092 $ $ 60,510 42,393 33,074 28,991 25,450 18,170 17,230 11,420 11,343 11,110 7,043 5,652 4,559 3,579 3,432 24,976 308,932 $ $ 20% 14% 11% 9% 8% 6% 6% 4% 4% 4% 2% 2% 1% 1% 1% 7% 100% * Of the SBL commercial mortgage and SBL construction loans, $63.3 million represents the total of the non-guaranteed portion of SBA 7a loans and non-SBA loans. The balance of those categories represents SBA 504 loans with 50%-60% origination date loan-to-values. The following table summarizes the 10 largest loans in our small business loan portfolio, including loans held at fair value, as of December 31, 2020 (in thousands): Type* Lawyers office Hotel General warehouse and storage Hotel Assisted living facility for the elderly Outpatient mental health and substance abuse center Hotel Fitness and recreation sports center Hotel Hotel Total State California Florida Pennsylvania North Carolina Florida Florida North Carolina Pennsylvania Pennsylvania Tennessee $ $ SBL commercial mortgage* SBL construction* Total $ 8,866 8,729 7,371 5,775 — 5,000 4,747 4,510 4,172 3,785 52,955 $ — $ — — — 5,201 — — — — — $ 5,201 8,866 8,729 7,371 5,775 5,201 5,000 4,747 4,510 4,172 3,786 58,156 * All the top 10 loans are 504 SBA loans with 50%-60% origination date loan-to-value. The top 10 loan table above does not include loans to the extent that they are U.S. government guaranteed. Commercial real estate loans held at fair value, excluding SBA loans, are as follows including LTV at origination as of December 31, 2020 (dollars in thousands): Multifamily (apartments) Hospitality (hotels and lodging) Retail Other Fair value adjustment Total # Loans Balance Weighted average origination date LTV Weighted average minimum interest rate 161 11 8 7 187 $ $ $ 70 1,426,996 67,807 51,559 25,665 1,572,027 (4,778) 1,567,249 76% 65% 70% 70% 76% 4.77% 5.75% 4.62% 5.22% 4.82% The following table summarizes our commercial real estate loans held at fair value, excluding SBA loans, by state as of December 31, 2020 (in thousands): Texas Georgia Arizona North Carolina Ohio Alabama Other states Balance Origination date LTV $ $ 418,537 214,508 122,936 113,706 55,619 54,689 592,032 1,572,027 77% 77% 76% 77% 69% 76% 73% 76% The following table summarizes our 15 largest commercial real estate loans held at fair value, excluding SBA loans as of December 31, 2020 (in thousands). All of these loans are multi-family loans. Balance Origination date LTV North Carolina Texas Texas Pennsylvania Texas Nevada Texas Arizona Mississippi North Carolina Texas Texas Georgia California Alabama $ $ 43,689 38,009 35,740 32,056 28,936 28,400 26,876 26,555 25,743 24,811 24,667 23,950 22,978 22,957 22,360 427,727 The following table summarizes our institutional banking portfolio by type as of December 31, 2020 (in thousands): Type Securities backed lines of credit (SBLOC) Insurance backed lines of credit (IBLOC) Advisor financing Total Principal % of total $ $ 1,112,933 437,153 48,282 1,598,368 78% 79% 80% 77% 75% 80% 77% 79% 79% 77% 77% 77% 79% 65% 77% 77% 70% 27% 3% 100% For SBLOC, we generally lend up to 50% of the value of equities and 80% for investment grade securities. While equities have fallen in excess of 30% in recent periods, the reduction in collateral value of brokerage accounts collateralizing SBLOCs generally has been less, for two reasons. First, many collateral accounts are “balanced” and accordingly, have a component of debt securities, which have either not decreased in value as much as equities, or in some cases may have increased in value. Secondly, many of these accounts have the benefit of professional investment advisors who provided some protection against market downturns, through diversification and other means. Additionally, borrowers often utilize only a portion of collateral value, which lowers the percentage of principal to the market value of collateral. 71 The following table summarizes our top 10 SBLOC loans as of December 31, 2020 (in thousands): Total and weighted average Principal amount % Principal to collateral $ $ 48,850 17,000 14,428 12,369 11,528 10,044 10,000 9,465 8,400 8,233 150,317 37% 38% 31% 25% 30% 42% 21% 28% 35% 73% 35% IBLOC loans are backed by the cash value of life insurance policies which have been assigned to us. We lend up to 100% of such cash value. Our underwriting standards require approval of the insurance companies which carry the policies backing these loans. Currently, seven insurance companies have been approved and, as of August 14, 2020 all were rated Superior (A+ or better) by AM BEST. The following table summarizes our direct lease financing portfolio* by type as of December 31, 2020 (in thousands): Government agencies and public institutions** Construction Waste management and remediation services Real estate, rental and leasing Retail trade Health care and social assistance Transportation and Warehousing Professional, scientific, and technical services Manufacturing Wholesale trade Educational services Arts, entertainment, and recreation Other Principal balance % Total $ $ 83,588 76,927 64,515 52,134 40,856 26,989 23,891 19,783 16,306 16,080 9,080 5,611 26,422 462,182 * Of the total $462 million of direct lease financing, $421 million consisted of vehicle leases with the remaining balance consisting of equipment leases.. ** Includes public universities and school districts. The following table summarizes our direct lease financing portfolio by state as of December 31, 2020 (in thousands): Florida California New Jersey New York Pennsylvania North Carolina Maryland Utah Washington Connecticut Texas Missouri Georgia Alabama Idaho Other states Principal balance % Total $ $ 94,411 35,605 33,326 32,110 29,568 25,179 23,659 23,038 16,219 15,296 12,940 12,740 10,777 9,655 8,877 78,782 462,182 72 18% 17% 14% 11% 9% 6% 5% 4% 4% 3% 2% 1% 6% 100% 20% 8% 7% 7% 6% 5% 5% 5% 4% 3% 3% 3% 2% 2% 2% 18% 100% The following table presents selected loan categories by maturity for the periods indicated: Within one year December 31, 2020 One to five years After five years Total SBL non-real estate SBL commercial mortgage SBL construction Loans at fixed rates Loans at variable rates Total $ $ 3,575 6,743 3,126 13,444 $ $ $ $ (in thousands) 194,810 3,871 488 199,169 167,749 31,420 199,169 $ $ $ $ 56,933 290,203 16,659 363,795 3,364 360,431 363,795 $ $ $ $ 255,318 300,817 20,273 576,408 171,113 391,851 562,964 Allowance for Credit Losses. We review the adequacy of our allowance for credit losses on at least a quarterly basis to determine a provision for credit losses to maintain our allowance at a level we believe is appropriate to recognize current expected credit losses. Our chief credit officer oversees the loan review department, which measures the adequacy of the allowance for credit losses independently of loan production officers. A description of loan review coverage is summarized in Note E to the financial statements which also provides a description of the methodology by which our quarterly provision for credit losses is determined. The following table presents delinquencies by type of loan for December 31, 2020 and 2019 (in thousands): SBL non-real estate SBL commercial mortgage SBL construction Direct lease financing SBLOC / IBLOC Advisor financing Other specialty lending Consumer - other Consumer - home equity Unamortized loan fees and costs SBL non-real estate SBL commercial mortgage SBL construction Direct lease financing SBLOC / IBLOC Other specialty lending Consumer - other Consumer - home equity Unamortized loan fees and costs 30-59 Days past due 60-89 Days past due 90+ Days still accruing December 31, 2020 Non-accrual Total past due Current $ $ $ $ 1,760 87 — 2,845 650 — — — — — 5,342 30-59 Days past due 36 — — 2,008 290 — — — — 2,334 $ $ $ $ 805 961 — 941 247 — — — — — 2,954 60-89 Days past due 125 1,983 — 2,692 75 — — — — 4,875 $ $ $ $ 110 — — 78 309 — — — — — 497 $ $ 3,159 7,305 711 751 — — — — 301 — 12,227 90+ Days still accruing December 31, 2019 Non-accrual $ — — — 3,264 — — — — 3,693 1,047 711 — — — — 345 $ $ $ $ $ $ 5,834 8,353 711 4,615 1,206 — — — 301 — 21,020 Total past due 3,854 3,030 711 7,964 365 — — 345 $ $ $ 249,484 292,464 19,562 457,567 1,548,880 48,282 2,179 1,164 2,782 8,939 2,631,303 Current 80,725 215,080 44,599 426,496 1,024,055 3,055 1,137 3,072 — 3,264 $ — 5,796 $ — 16,269 $ 9,757 1,807,976 $ Total loans 255,318 300,817 20,273 462,182 1,550,086 48,282 2,179 1,164 3,083 8,939 2,652,323 Total loans 84,579 218,110 45,310 434,460 1,024,420 3,055 1,137 3,417 9,757 1,824,245 Although we consider our allowance for credit losses to be adequate based on information currently available, future additions to the allowance may be necessary due to changes in economic conditions, our ongoing loss experience and that of our peers, changes in management’s assumptions as to future delinquencies, recoveries and losses, deterioration of specific credits and management’s intent with regard to the disposition of loans and leases. 73 The following table presents an allocation of the allowance for credit losses among the types of loans or leases in our portfolio at December 31, 2020, 2019, 2018, 2017 and 2016 (in thousands): December 31, 2020 December 31, 2019 December 31, 2018 Allowance % Loan type to total loans Allowance % Loan type to total loans Allowance % Loan type to total loans SBL non-real estate SBL commercial mortgage SBL construction Direct lease financing SBLOC / IBLOC Advisor financing Other specialty lending Consumer loans Unallocated SBL non-real estate SBL commercial mortgage SBL construction Direct lease financing SBLOC Other specialty lending Consumer loans Unallocated $ $ $ $ 5,060 3,315 328 6,043 775 362 150 49 — 16,082 9.66% 11.38% 0.77% 17.48% 58.64% 1.83% 0.08% 0.16% — 100.00% December 31, 2017 Allowance % Loan type to total loans 3,145 1,120 136 1,495 365 57 581 197 7,096 5.15% 10.27% 1.21% 27.33% 52.80% 2.22% 1.02% — 100.00% 74 $ $ $ $ 4,985 1,472 432 2,426 553 — 12 40 318 10,238 4.66% 12.02% 2.50% 23.94% 56.46% —% 0.17% 0.25% — 100.00% $ $ 4,636 941 250 2,025 393 — 60 108 240 8,653 5.11% 11.07% 1.45% 26.60% 52.55% —% 2.13% 1.09% — 100.00% December 31, 2016 Allowance % Loan type to total loans 1,976 737 76 1,994 315 32 975 227 6,332 6.14% 10.38% 0.73% 28.53% 51.88% 0.91% 1.43% — 100.00% Summary of Loan and Lease Loss Experience. The following tables summarize our credit loss experience for each of the periods indicated (in thousands): SBL non-real estate SBL commercial mortgage SBL construction Direct lease financing SBLOC / IBLOC Advisor financing Other specialty lending Other consumer loans Unallocated Total December 31, 2020 Beginning balance 12/31/2019 1/1 CECL adjustment Charge-offs Recoveries Provision (credit) Ending balance Ending balance: Individually evaluated for expected credit loss Ending balance: Collectively evaluated for expected credit loss $ $ $ $ 4,985 $ (220) (1,350) 103 1,542 5,060 $ 1,472 $ 537 — — 1,306 3,315 $ 432 $ 139 — — (243) 328 $ 2,426 $ 2,362 (2,243) 570 2,928 6,043 $ 553 $ (41) — — 263 775 $ — $ — — — 362 362 $ 12 $ 158 — — (20) 150 $ 40 $ 20 — — (11) 49 $ 318 $ (318) — — — — $ 10,238 2,637 (3,593) 673 6,127 16,082 2,129 $ 1,010 $ 34 $ 4 $ — $ — $ — $ — $ — $ 3,177 2,931 $ 2,305 $ 294 $ 6,039 $ 775 $ 362 $ 150 $ 49 $ — $ 12,905 Loans: Ending balance* $ 255,318 $ 300,817 $ 20,273 $ 462,182 $ 1,550,086 $ 48,282 $ 2,179 $ 4,247 $ 8,939 $ 2,652,323 Ending balance: Individually evaluated for expected credit loss Ending balance: Collectively evaluated for expected credit loss $ $ 3,431 $ 7,305 $ 711 $ 751 $ — $ — $ — $ 557 $ — $ 12,755 251,887 $ 293,512 $ 19,562 $ 461,431 $ 1,550,086 $ 48,282 $ 2,179 $ 3,690 $ 8,939 $ 2,639,568 Beginning balance 1/1/2019 Charge-offs Recoveries Provision (credit) Ending balance Ending balance: Individually evaluated for impairment Ending balance: Collectively evaluated for impairment Loans: Ending balance* Ending balance: Individually evaluated for impairment Ending balance: Collectively evaluated for impairment $ $ $ $ $ $ $ SBL non-real estate SBL commercial mortgage SBL construction Direct lease financing SBLOC / IBLOC Other specialty lending December 31, 2019 4,636 (1,362) 125 1,586 4,985 $ $ 941 $ — — 531 1,472 $ 250 $ — — 182 432 $ 2,025 $ (528) 51 878 2,426 $ 393 $ — — 160 553 $ Other consumer loans Unallocated 108 $ 60 $ — — (48) 12 $ (1,103) 2 1,033 40 $ 240 $ — — 78 318 $ Total 8,653 (2,993) 178 4,400 10,238 2,961 $ 136 $ 36 $ — $ — $ — $ 9 $ — $ 3,142 2,024 $ 1,336 $ 396 $ 2,426 $ 553 $ 12 $ 31 $ 318 $ 7,096 84,579 $ 218,110 $ 45,310 $ 434,460 $ 1,024,420 $ 3,055 $ 4,554 $ 9,757 $ 1,824,245 4,139 $ 1,047 $ 711 $ 286 $ — $ — $ 610 $ — $ 6,793 80,440 $ 217,063 $ 44,599 $ 434,174 $ 1,024,420 $ 3,055 $ 3,944 $ 9,757 $ 1,817,452 75 Beginning balance 1/1/2018 Charge-offs Recoveries Provision (credit) Ending balance Ending balance: Individually evaluated for impairment Ending balance: Collectively evaluated for impairment Loans: Ending balance* Ending balance: Individually evaluated for impairment Ending balance: Collectively evaluated for impairment Beginning balance 1/1/2017 Charge-offs Recoveries Provision (credit) Ending balance Ending balance: Individually evaluated for impairment Ending balance: Collectively evaluated for impairment Loans: Ending balance* Ending balance: Individually evaluated for impairment Ending balance: Collectively evaluated for impairment $ $ $ $ $ $ $ $ $ $ $ $ $ $ SBL non-real estate SBL commercial mortgage SBL construction Direct lease financing SBLOC / IBLOC Other specialty lending December 31, 2018 Other 3,145 (1,348) 57 2,782 4,636 $ $ 1,120 (157) 13 (35) 941 $ $ 136 $ — — 114 250 $ 1,495 $ (637) 64 1,103 2,025 $ 365 $ — — 28 393 $ consumer loans Unallocated 581 $ (21) 1 (453) 108 $ 197 $ — — 43 240 $ 57 $ — — 3 60 $ Total 7,096 (2,163) 135 3,585 8,653 2,806 $ 71 $ — $ 145 $ — $ — $ 17 $ — $ 3,039 1,830 $ 870 $ 250 $ 1,880 $ 393 $ 60 $ 91 $ 240 $ 5,614 76,340 $ 165,406 $ 21,636 $ 394,770 $ 785,303 $ 31,836 $ 16,302 $ 10,383 $ 1,501,976 3,716 $ 458 $ — $ 871 $ — $ — $ 1,741 $ — $ 6,786 72,624 $ 164,948 $ 21,636 $ 393,899 $ 785,303 $ 31,836 $ 14,561 $ 10,383 $ 1,495,190 SBL non-real estate SBL commercial mortgage SBL construction Direct lease financing SBLOC / IBLOC Other specialty lending December 31, 2017 Other 1,976 (1,171) 19 2,321 3,145 $ $ 737 $ — — 383 1,120 $ 76 $ — — 60 136 $ 1,994 $ (927) 8 420 1,495 $ 315 $ — — 50 365 $ consumer loans Unallocated 975 $ (109) 24 (309) 581 $ 227 $ — — (30) 197 $ 32 $ — — 25 57 $ Total 6,332 (2,207) 51 2,920 7,096 1,689 $ 225 $ — $ — $ — $ — $ — $ — $ 1,914 1,456 $ 895 $ 136 $ 1,495 $ 365 $ 57 $ 581 $ 197 $ 5,182 70,379 $ 142,086 $ 16,740 $ 375,890 $ 730,462 $ 30,720 $ 14,133 $ 10,048 $ 1,390,458 2,858 $ 693 $ — $ 229 $ — $ — $ 1,695 $ — $ 5,475 67,521 $ 141,393 $ 16,740 $ 375,661 $ 730,462 $ 30,720 $ 12,438 $ 10,048 $ 1,384,983 76 Beginning balance 1/1/2016 Charge-offs Recoveries Provision (credit) Ending balance Ending balance: Individually evaluated for impairment Ending balance: Collectively evaluated for impairment Loans: Ending balance* Ending balance: Individually evaluated for impairment Ending balance: Collectively evaluated for impairment $ $ $ $ $ $ $ SBL non-real estate SBL commercial mortgage SBL construction Direct lease financing SBLOC / IBLOC Other specialty lending December 31, 2016 844 (128) 1 1,259 1,976 $ $ 408 $ — — 329 737 $ 48 $ — — 28 76 $ 1,022 $ (119) 17 1,074 1,994 $ 762 $ — — (447) 315 $ 199 $ — — (167) (1,211) 12 1,238 32 $ 975 $ Other consumer loans Unallocated 936 $ 181 $ — — 46 227 $ Total 4,400 (1,458) 30 3,360 6,332 938 $ — $ — $ 216 $ — $ — $ — $ — $ 1,154 1,038 $ 737 $ 76 $ 1,778 $ 315 $ 32 $ 975 $ 227 $ 5,178 73,488 $ 126,159 $ 8,826 $ 343,941 $ 630,400 $ 11,073 $ 17,374 $ 9,468 $ 1,220,729 2,374 $ — $ — $ 734 $ — $ — $ 1,730 $ — $ 4,838 71,114 $ 126,159 $ 8,826 $ 343,207 $ 630,400 $ 11,073 $ 15,644 $ 9,468 $ 1,215,891 *The ending balance for loans in the unallocated column represents deferred costs and fees. The following table summarizes select asset quality ratios for each of the periods indicated: Ratio of the allowance for credit losses to total loans Ratio of the allowance for credit losses to non-performing loans (1) Ratio of non-performing assets to total assets (1) Ratio of net charge-offs to average loans As of or for the years ended December 31, 2020 2019 0.61% 126.39% 0.20% 0.07% 0.56% 113.00% 0.16% 0.12% (1) Non-performing loans are defined as non-accrual loans and loans 90 days past due and still accruing interest and are both included in our ratios. The ratio of the allowance for credit losses to total loans increased to 0.61% at December 31, 2020 compared to 0.56% at December 31, 2019. The higher ratio in 2020 reflected an increase in the allowance which was relatively more than the increase in loan balances. The largest components of the increase in the allowance to $16.1 million at year end 2020 from $10.2 million at year- end 2019 was in direct lease financing and the non-guaranteed portion of SBA loans. SBA loans comprise the vast majority of small business (SBL) loans. The allowance on direct lease financing and SBL commercial mortgage loans increased $3.6 million and $1.8 million, respectively, between those dates. The increase in the direct lease financing allowance reflected increased net charge-offs in 2020. The increase in the SBL commercial mortgage allowance reflected additional allowance allocations on specific loans individually evaluated for an allowance for credit losses. For the year 2020, the largest segment of the loan portfolio continued to be SBLOC and IBLOC which have historically experienced low levels of credit losses as a result of the collateral against these loans. SBLOC are collateralized by marketable securities and IBLOC are collateralized by the cash value of life insurance (see Item 1. “Business-Lending-SBL Loans”). The ratio of the allowance for credit losses to non-performing loans increased to 126.39% at December 31, 2020 from 113.0% over the prior year end, reflecting the increase in the allowance for credit losses which exceeded the relative increase in non-performing loans. Similarly, the ratio of non-performing assets to total assets increased to 0.20% from 0.16%. The ratio of net charge-offs to average loans decreased to 0.07% for 2020 compared to 0.12% for the prior year, reflecting loan growth as net charge-offs were comparable in those years. 77 Net Charge-Offs. Net charge-offs were comparable in 2020 and 2019, respectively, at $2.9 million in 2020 and $2.8 million, compared to $2.0 million in 2018. In 2020, the majority of net charge-offs were in direct lease financing. Non-accrual Loans, Loans 90 Days Delinquent and Still Accruing, Other Real Estate Owned, and Troubled Debt Restructurings. Loans are considered to be non-performing if they are on a non-accrual basis or they are past due 90 days or more and still accruing interest. A loan which is past due 90 days or more and still accruing interest remains on accrual status only when it is both adequately secured as to principal and interest, and is in the process of collection. Troubled debt restructurings are loans with terms that have been renegotiated to provide a material reduction or deferral of interest or principal because of a weakening in the financial positions of the borrowers. The following tables summarize our non-performing loans, other real estate owned (“OREO”) and our loans past due 90 days or more still accruing interest. Non-accrual loans SBL non-real estate SBL commercial mortgage SBL construction Direct leasing Consumer Total non-accrual loans Loans past due 90 days or more and still accruing Total non-performing loans Other real estate owned Total non-performing assets $ $ 2020 2019 December 31, 2018 (in thousands) 2017 2016 $ 3,159 7,305 711 751 301 12,227 497 12,724 — $ 12,724 $ 3,693 1,047 711 — 345 5,796 3,264 9,060 — $ 9,060 2,590 458 — — 1,468 4,516 954 5,470 — 5,470 $ $ 1,889 693 — — 1,414 3,996 227 4,223 450 4,673 $ $ 1,530 — — — 1,442 2,972 661 3,633 104 3,737 The loans that were modified for the years ended December 31, 2020 and 2019 and considered troubled debt restructurings are as follows (in thousands): SBL non-real estate Direct lease financing Consumer Total Number December 31, 2020 Pre-modification recorded investment Post-modification recorded investment Number 8 1 2 11 $ $ 911 251 469 1,631 $ $ 911 251 469 1,631 December 31, 2019 Pre-modification recorded investment Post-modification recorded investment 8 1 2 11 $ $ 1,309 286 489 2,084 $ $ 1,309 286 489 2,084 The balances below provide information as to how the loans were modified as troubled debt restructured loans at December 31, 2020 and 2019 (in thousands): December 31, 2020 December 31, 2019 Adjusted interest rate Extended maturity Combined rate and maturity Adjusted interest rate Extended maturity Combined rate and maturity SBL non-real estate Direct lease financing Consumer Total $ $ — $ — — $ — 16 251 $ — $ 267 895 $ — 469 1,364 $ — $ — — $ — 51 286 $ — $ 337 1,258 — 489 1,747 We had no commitments to extend credit to loans classified as troubled debt restructurings as of December 31, 2020. The Company had three troubled debt restructured loans that had been restructured within the last 12 months that have subsequently defaulted. The largest was for a single borrower who came under financial stress and agreed to an orderly liquidation of vehicles collateralizing their $15.3 million loan balance at March 31, 2020, which was reflected in the direct lease financing balance and in troubled debt restructurings at that date. The borrower subsequently filed for bankruptcy and the bankruptcy court gave the Company permission to sell the vehicles which were transferred to other assets as of June 30, 2020. Subsequent vehicle sales have repaid substantially all of the balance which has been reduced to $57,000. 78 The following table summarizes the other two loans that were restructured within the 12 months ended December 31, 2020 that have subsequently defaulted (in thousands). SBL non-real estate Total December 31, 2020 Number Pre-modification recorded investment 2 2 $ $ 689 689 Please see “Investment in Unconsolidated Entity” below for discussion of a large restructured loan which is accounted for at fair value. The following table provides information about loans individually evaluated for credit loss at December 31, 2020 and 2019 (in thousands): Recorded investment Unpaid principal balance December 31, 2020 Related allowance Average recorded investment Interest income recognized Without an allowance recorded SBL non-real estate SBL commercial mortgage Direct lease financing Consumer - home equity With an allowance recorded SBL non-real estate SBL commercial mortgage SBL construction Direct lease financing Consumer - home equity Total SBL non-real estate SBL commercial mortgage SBL construction Direct lease financing Consumer - home equity Without an allowance recorded SBL non-real estate SBL commercial mortgage SBL construction Direct lease financing Consumer - home equity With an allowance recorded SBL non-real estate SBL commercial mortgage SBL construction Direct lease financing Consumer - home equity Total SBL non-real estate SBL commercial mortgage SBL construction Direct lease financing Consumer - home equity $ $ $ $ $ 387 2,037 299 557 3,044 5,268 711 452 $ 2,836 2,037 299 557 3,044 5,268 711 452 — — 3,431 7,305 711 751 557 12,755 $ 5,880 7,305 711 751 557 15,204 $ — $ — — — (2,129) (1,010) (34) (4) — (2,129) (1,010) (34) (4) — $ (3,177) Recorded investment Unpaid principal balance December 31, 2019 Related allowance Average recorded investment $ 335 76 — 286 489 3,804 971 711 — 121 4,139 1,047 711 286 610 6,793 $ $ 2,717 76 — 286 489 4,371 971 711 — 121 7,088 1,047 711 286 610 9,742 $ — $ — — — — (2,961) (136) (36) — (9) (2,961) (136) (36) — (9) (3,142) $ 370 1,253 3,352 554 3,257 2,732 711 716 24 3,627 3,985 711 4,068 578 12,969 277 15 284 362 1,161 3,925 561 284 244 344 4,202 576 568 606 1,505 7,457 $ $ $ $ Interest income recognized 3 — — 10 15 — — — — 18 — — — 10 28 5 — — 11 9 30 — — — — 35 — — 11 9 55 We had $12.2 million of non-accrual loans at December 31, 2020, compared to $5.8 million of non-accrual loans at December 31, 2019. The $6.4 million increase reflected $15.1 million of loans placed on non-accrual status, partially offset by $1.8 million of charge-offs and $6.9 million of loan payments. Loans past due 90 days or more still accruing interest amounted to 79 $497,000 and $3.3 million at December 31, 2020 and December 31, 2019, respectively. The $2.8 million decrease reflected $1.9 million of additions, partially offset by $1.7 million of loan payments, $1.0 million of charge-offs, $1.0 million of transfers to repossessed assets and $1.0 million of transfers to non-accrual. We had no OREO in continuing operations at December 31, 2020 and December 31, 2019 and no activity during the year. We evaluate loans under an internal loan risk rating system as a means of identifying problem loans. The following table provides information by credit risk rating indicator for each segment of the loan portfolio excluding loans at fair value Decemer 31, 2019 (in thousands). In 2020 loans accordingly classified were segregated by year of origination and are shown in Note E to the financial statements. SBL non-real estate SBL commercial mortgage SBL construction Direct lease financing SBLOC / IBLOC Other specialty lending Consumer Unamortized loan fees and costs Pass Special mention Substandard Unrated subject to review * Unrated not subject to review * Total loans December 31, 2019 $ $ 76,108 208,809 44,599 420,289 942,858 3,055 2,545 — 1,698,263 $ $ 3,045 2,249 — — — — — — 5,294 $ $ 4,430 5,577 711 8,792 — — 345 — 19,855 $ $ — — — — — — — — — $ $ 996 1,475 — 5,379 81,562 — 1,664 9,757 100,833 $ $ 84,579 218,110 45,310 434,460 1,024,420 3,055 4,554 9,757 1,824,245 *For information on targeted loan review thresholds see Note E to the financial statements Investment in Unconsolidated Entity. On December 30, 2014, the Bank sold a portion of its discontinued commercial loan portfolio. The purchaser of the loan portfolio was a newly formed entity, Walnut Street 2014-1 Issuer, LLC or Walnut Street. The price paid to the Bank for the loan portfolio with a face value of approximately $267.6 million was approximately $209.6 million, of which approximately $193.6 million was in the form of two notes issued by Walnut Street to the Bank; a senior note in the principal amount of approximately $178.2 million bearing interest at 1.5% per year and maturing in December 2024 and a subordinate note in the principal amount of approximately $15.4 million, bearing interest at 10.0% per year and maturing in December 2024. At December 31, 2020, a balance of $31.3 million remained on the consolidated balance sheet, representing the remaining balances of these notes. Interest is not being accrued on this investment and changes in its value, determined by discounting estimated future cash flows, are recorded in the income statement under “change in value of investment in unconsolidated entity”. In 2020, there was a $45,000 net decrease in value, compared to no net decrease in value in 2019. A $30.0 million credit, collateralized by a commercial retail property with multiple tenants, is comprised of a $17.0 million loan which had been sold to Walnut Street, and $13.0 million loan which is included in commercial loans, at fair value. The underlying collateral consists of a multi-tenant shopping center and the loan value had been previously written down as a result of a decreased occupancy rate. By December 31, 2020 the center had been substantially all leased and previous write-downs had been reversed. On March 13, 2019, we renewed this loan for four years and reduced the interest rate to the following: LIBOR plus 2% in year one, increasing 0.5% each year until the fourth year when the rate will be LIBOR plus 3.5% which will also be the rate for a one year extension, if exercised. The loan is performing in accordance with those restructured terms. Assets Held-for-Sale from Discontinued Operations. Assets held-for-sale as a result of discontinued operations, primarily commercial, commercial mortgage and construction loans, amounted to $113.6 million at December 31, 2020 and were comprised of $91.3 million of net loans and $22.3 million of other real estate owned. The balance of other real estate owned includes a Florida mall, which has been written down to $15.0 million. We expect to continue our efforts to dispose of the mall, which was appraised in June 2020 for $17.5 million. At December 31, 2019, discontinued assets of $140.7 million were comprised of $115.9 million of net loans and $24.8 million of other real estate owned. We continue our efforts to transfer the loans to other financial institutions, and dispose of the other real estate owned. 80 Deposits. Our primary source of funding is deposit acquisition. We offer a variety of deposit accounts with a range of interest rates and terms, including prepaid and debit card and demand, savings and money market accounts. The majority of deposit balances are comprised of accounts generated by third parties. At December 31, 2020, we had total deposits of $5.46 billion compared to $5.05 billion at December 31, 2019, which reflected an increase of $410.0 million, or 8.1%, between 2020 and 2019. The increase in deposits reflects growth in prepaid and debit card accounts and daily balance variances. A diversified group of prepaid and debit card accounts, which have an established history of stability and lower cost than certain other types of funding, comprise the majority of our deposits. Prepaid accounts include general purpose reloadable, debit, medical spending, payroll, gift, commercial, incentive plan and other accounts. The following table presents the average balance and rates paid on deposits for the periods indicated (in thousands): December 31, 2020 December 31, 2019 December 31, 2018 Average balance Average rate Average balance Average rate Average balance Average rate Demand and interest checking * Savings and money market Time Total deposits $ $ 4,864,236 291,204 79,439 5,234,879 0.23% 0.15% 1.87% 0.25% $ $ 3,817,176 37,671 170,438 4,025,285 0.80% $ 0.48% 2.09% 0.85% $ 3,499,288 362,267 — 3,861,555 0.66% 0.79% — 0.67% * Non-interest-bearing demand accounts are not paid interest. The rate shown reflects the fees paid to affinity groups, which are based upon a rate index, and therefore classified as interest expense. Short-Term Borrowings. We had no outstanding advances from the FHLB or Federal Reserve at December 31, 2020 on our lines of credit with them. We discuss these lines in “Liquidity and Capital Resources”. We had no outstanding amounts borrowed on the Bank’s lines of credit at December 31, 2020. We do not have any policy prohibiting us from incurring debt. Tables showing information for securities sold under repurchase agreements and short-term borrowings are as follows. Securities sold under repurchase agreements Balance at year-end Average during the year Maximum month-end balance Weighted average rate during the year Rate at December 31 Short-term borrowings Balance at year-end Average during the year Maximum month-end balance Weighted average rate during the year Rate at December 31 $ $ 2020 As of or for the year ended December 31, 2019 (dollars in thousands) 2018 $ 42 49 82 —% —% $ 82 90 93 —% —% 2020 As of or for the year ended December 31, 2019 (dollars in thousands) 2018 $ — 27,322 140,000 0.72% 0.25% $ — 129,031 300,000 2.43% 1.50% 93 173 223 —% —% — 20,346 100,000 2.22% 2.35% We do not have any policy prohibiting us from incurring debt. We have issued senior debt at the holding company, which may be used for various corporate purposes including stock repurchases, or in the future for common stock dividends, although we historically have not paid such dividends. Those funds may also be downstreamed to the Bank, where for purposes of the Bank only, they would constitute tier one capital. Additionally, we have issued subordinated debentures which are grandfathered to also constitute tier one capital, but only at the Bank level. Those instruments are described below. Senior debt. On August 13, 2020, we issued $100.0 million of senior debt with a maturity date of August 15, 2025, and a 4.75% interest rate, with interest paid semi-annually on March 15 and September 15. The Senior Notes are our direct, unsecured and unsubordinated obligations and rank equal in priority with all of our existing and future unsecured and unsubordinated indebtedness and senior in right of payment to all of our existing and future subordinated indebtedness. When these instruments mature in 2025, in lieu of repayment from Bank dividends, industry practice includes the issuance of new debt to repay maturing debt. 81 Subordinated debentures. As of December 31, 2020, we had two established statutory business trusts: The Bancorp Capital Trust II and The Bancorp Capital Trust III, which we refer to as (“the Trusts”). In each case, we own all the common securities of the Trusts. These trusts issued preferred capital securities to investors and invested the proceeds in us through the purchase of junior subordinated debentures issued by us. These debentures are the sole assets of the trusts. The $10.3 million of debentures issued to The Bancorp Capital Trust II and the $3.1 million of debentures issued to The Bancorp Capital Trust III were both issued on November 28, 2007, mature on March 15, 2038 and bear interest equal to 3-month LIBOR plus 3.25%. Long-term Borrowings. At December 31, 2020 and 2019, we had long term borrowings of $40.3 million and $41.0 million respectively, which consisted of sold loans which were accounted for as a secured borrowing, because they did not qualify for true sale accounting. Shareholders’ Equity. At December 31, 2020, we had $581.2 million in shareholders’ equity compared to $484.5 million at the prior year end. The increase primarily reflected 2020 net income. The increase also reflected the increase in the market value of securities resulting from the decrease in longer term interest rates. Off-balance Sheet Commitments We are party to financial instruments with off-balance sheet risk in the normal course of business to meet the financing needs of our customers. These financial instruments include commitments to extend credit and standby letters of credit. These instruments involve, to varying degrees, elements of credit and interest rate risk in excess of the amount recognized in our consolidated financial statements. Credit risk is defined as the possibility of sustaining a loss due to the failure of the other parties to a financial instrument to perform in accordance with the terms of the contract. The maximum exposure to credit loss under commitments to extend credit and standby letters of credit is represented by the contractual amount of these instruments. We use the same underwriting standards and policies in making credit commitments as we do for on-balance sheet instruments. Financial instruments whose contract amounts represent potential credit risk for us at December 31, 2020, were our unused commitments to extend credit, which were approximately $2.16 billion, and standby letters of credit, which were approximately $1.8 million, at December 31, 2020. The vast majority of commitments reflect SBLOC commitments, which are variable rate, and connected to lines of credit collateralized by marketable securities. The amount of the line is generally based upon the value of the collateral, and not expected usage. The majority of these available lines have not been drawn upon, and SBLOC loans are “demand” loans and can be called at any time. Commitments to extend credit are agreements to lend to a customer as long as there is no violation of any condition established in the contract. Commitments generally have fixed expiration dates or other termination clauses and many require the payment of a fee. Standby letters of credit are conditional commitments that guarantee the performance of a customer to a third party. Since we expect that many of the commitments or letters of credit we issue will not be fully drawn upon, the total commitment or letter of credit amounts do not necessarily represent future cash requirements. We evaluate each customer’s creditworthiness on a case-by-case basis. We base the amount of collateral we obtain when we extend credit on our credit evaluation of the customer. SBLOC commitments are limited to a percentage of the collateral value, which varies for equities and fixed income securities. For IBLOC, the commitment may as high as the cash value of the applicable insurance policy. Collateral for other loan commitments varies but may include real estate, marketable securities, pledged deposits, equipment and accounts receivable. 82 Contractual Obligations and Other Commitments The following table sets forth our contractual obligations and other commitments, including off-balance sheet commitments, representing required and potential cash outflows as of December 31, 2020 (in thousands): Contractual obligation Minimum annual rentals on noncancelable operating leases Loan commitments Subordinated debentures Interest expense on subordinated debentures (1) Standby letters of credit Total Total Less than one year One to three years Three to five years After five years Payments due by period $ $ 13,224 2,163,331 13,401 9,015 1,829 2,200,800 $ $ 3,353 20,107 — 524 1,829 25,813 $ $ 5,466 181,250 — 1,048 — 187,764 $ $ 4,381 2,427 — 1,048 — 7,856 $ $ 24 1,959,547 13,401 6,395 — 1,979,367 (1) Presentation assumes a weighted average interest rate of 4.03% Impact of Inflation The primary impact of inflation on our operations is on our operating costs. Unlike most industrial companies, virtually all of the assets and liabilities of a financial institution are monetary in nature. As a result, interest rates have a more significant impact on a financial institution’s performance than the effects of general levels of inflation. Interest rates do not necessarily move in the same direction or in the same magnitude as the price of goods and services. While we anticipate that inflation will affect our future operating costs, we cannot predict the timing or amounts of any such effects. Recently Issued Accounting Standards Information on recent accounting pronouncements is set forth in Note B, item 25, to the consolidated financial statements included in this report and is incorporated herein by this reference. Item 7A. Quantitative and Qualitative Disclosures About Market Risk. Information with respect to quantitative and qualitative disclosures about market risk is included under the section entitled “Asset and Liability Management” in Part 2 Item 7 “Management’s Discussion and Analysis of Financial Condition and Results of Operations”. 83 Item 8. Financial Statements and Supplementary Data. REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM Board of Directors and Shareholders The Bancorp, Inc. Opinion on the financial statements We have audited the accompanying consolidated balance sheets of The Bancorp, Inc. (a Delaware corporation) and subsidiaries (the “Company”) as of December 31, 2020 and 2019, the related consolidated statements of operations, comprehensive income, changes in shareholders’ equity, and cash flows for each of the three years in the period ended December 31, 2020, and the related notes (collectively referred to as the “financial statements”). In our opinion, the financial statements present fairly, in all material respects, the financial position of the Company as of December 31, 2020 and 2019, and the results of its operations and its cash flows for each of the three years in the period ended December 31, 2020, in conformity with accounting principles generally accepted in the United States of America. We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) (“PCAOB”), the Company’s internal control over financial reporting as of December 31, 2020, based on criteria established in the 2013 Internal Control—Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission (“COSO”), and our report dated March 15, 2021 expressed an unqualified opinion. Change in Accounting Principle As discussed in Note B to the financial statements, the Company has changed its method of accounting for credit losses in the year ended December 31, 2020 due to adoption of Accounting Standards Update 2016-13 Financial Instruments – Credit Losses – Measurement of Credit Losses on Financial Instruments (Topic 326). Basis for opinion These financial statements are the responsibility of the Company’s management. Our responsibility is to express an opinion on the Company’s financial statements based on our audits. We are a public accounting firm registered with the PCAOB and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB. We conducted our audits in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement, whether due to error or fraud. Our audits included performing procedures to assess the risks of material misstatement of the financial statements, whether due to error or fraud, and performing procedures that respond to those risks. Such procedures included examining, on a test basis, evidence regarding the amounts and disclosures in the financial statements. Our audits also included evaluating the accounting principles used and significant estimates made by management, as well as evaluating the overall presentation of the financial statements. We believe that our audits provide a reasonable basis for our opinion. Critical audit matters The critical audit matters communicated below are matters arising from the current period audit of the financial statements that were communicated or required to be communicated to the audit committee and that: (1) relate to accounts or disclosures that are material to the financial statements and (2) involved our especially challenging, subjective, or complex judgments. The communication of critical audit matters does not alter in any way our opinion on the financial statements taken as a whole, and we are not, by communicating the critical audit matters below, providing separate opinions on the critical audit matters or on the accounts or disclosures to which they relate. Allowance for Credit Losses - Direct Financing Leases and Small Business Loans Qualitative Factors As described in Note E to the consolidated financial statements, Topic 326 requires the Company to estimate an allowance for credit losses for the remaining estimated life of a financial asset. The allowance for credit losses represents management’s estimate of expected credit losses in the Company’s lease and loan portfolio, which is segmented into different pools based on shared risk characteristics. As of December 31, 2020, the allowance for credit losses was $16.1 million, of which $14.7 million relates to direct financing leases and 84 small business loans held at amortized cost. Management estimates the allowance for credit losses using a combination of relevant available historical lease and loan performance information and reasonable and supportable forecasts. Historical credit loss experience provides the initial basis for the estimation of expected credit losses over the estimated lifetime of leases and loans. Qualitative adjustments to historical loss information are made for differences in current risk characteristics such as changes in international, national, regional, and local economic and business conditions, changes in the value of underlying collateral, changes in credit concentrations, and changes in the volume and severity of past due leases and loans. We identified the qualitative factors used in the allowance for credit losses for the Company’s direct financing leases and small business loans held at amortized cost as a critical audit matter. The principal consideration for our determination that the qualitative factors used in the allowance for credit losses for the Company’s direct financing leases and small business loans held at amortized cost are a critical audit matter is that the qualitative factors require management to make significant judgements to address the risk of credit loss that is not reflected in historical loss rates and otherwise unaccounted for in the quantitative process. These significant management judgments and estimates are subject to estimation uncertainty and require a high degree of auditor subjectivity in evaluating the reasonableness of management’s judgments and estimates when auditing the identification and application of qualitative factors. Our audit procedures related to the qualitative factors used in the allowance for credit losses for the Company’s direct financing leases and small business loans held at amortized cost included the following procedures, among others: We tested the design and operating effectiveness of management’s review control over the allowance for credit losses, which included the identification and application of qualitative factors. We evaluated the reasonableness of the qualitative factors applied by management for the impact of changes in international, national, regional, and local economic and business conditions, changes in the value of underlying collateral, changes in credit concentrations, and changes in the volume and severity of past due leases and loans on the allowance for credit losses for the Company’s direct financing leases and small business loans held at amortized cost. Valuation of Commercial Real Estate Loans, at fair value As described in Note Q to the consolidated financial statements, as of December 31, 2020, the Company held $1,532 million in commercial real estate loans, at fair value. The Company elected the fair value option at origination for commercial real estate loans and, accordingly, remeasures the fair value of these loans at each reporting date. The fair values are determined by management or their specialist using discounted cash flow analyses whereby contractual cash flows are measured at their net present value using market discount rates. The discount rate is adjusted for indicators of borrower-specific credit quality, where applicable. We identified the fair value of the commercial real estate loans as a critical audit matter. The principal consideration for our determination that the fair value of the commercial real estate loans is a critical audit matter is that the fair value determination relies on the substantial use of management judgements and estimates and required the assistance of those with specialized skill and knowledge to audit those complex judgements and estimates. Our audit procedures related to the fair value of the commercial real estate loans included the following procedures, among others: We tested the design and operating effectiveness of management’s controls relating to the fair value of the commercial real estate loans, including controls related to evaluating borrower-specific indicators of credit quality and the appropriateness of the discount rates. We inspected a sample of loan files and analyzed the information therein regarding the borrower’s credit quality. With the assistance of professionals with specialized skills and knowledge, we developed an independent expectation of fair value as a range for the commercial real estate loans and compared it to management’s estimate. Valuation of Level 3 Investments in Commercial Mortgage-Backed Securities Available for Sale, at fair value As described in Note Q to the consolidated financial statements, as of December 31, 2020, the Company held $97.1 million of investments in commercial mortgage- backed securities available-for-sale (“CMBS investments”), for which the fair value measurement was determined using primarily unobservable (Level 3) inputs. The Company determined the fair values of these CMBS investments using discounted cash flow analyses, whereby forecasts of expected cashflows or the discount rate may be 85 adjusted for inputs such as prepayments, defaults, and loss severities. We identified the valuation of the Level 3 CMBS investments as a critical audit matter. The principal consideration for our determination that the valuation of the Level 3 CMBS investments is a critical audit matter is that the fair value determination relies on the substantial use of management estimates and required the use of those with specialized skill and knowledge to audit this complex estimate. Our audit procedures related to the valuation of the Level 3 CMBS investments included the following procedure, among others: With the assistance of professionals with specialized skills and knowledge, we developed an independent expectation of fair value as a range for the CMBS investments and compared it to management’s estimate. /s/ GRANT THORNTON LLP We have served as the Company’s auditor since 2000. Philadelphia, Pennsylvania March 15, 2021 86 THE BANCORP, INC. AND SUBSIDIARIES CONSOLIDATED BALANCE SHEETS ASSETS Cash and cash equivalents Cash and due from banks Interest earning deposits at Federal Reserve Bank Total cash and cash equivalents Investment securities, available-for-sale, at fair value Investment securities, held-to-maturity (fair value $83,002 at December 31, 2019) Commercial loans, at fair value (held-for-sale at December 31, 2019) Loans, net of deferred loan fees and costs Allowance for credit losses Loans, net Federal Home Loan Bank and Atlantic Central Bankers Bank stock Premises and equipment, net Accrued interest receivable Intangible assets, net Deferred tax asset, net Investment in unconsolidated entity, at fair value Assets held-for-sale from discontinued operations Other assets Total assets LIABILITIES Deposits Demand and interest checking Savings and money market Time deposits Total deposits Securities sold under agreements to repurchase Senior debt Subordinated debentures Long-term borrowings Other liabilities Total liabilities SHAREHOLDERS' EQUITY Common stock - authorized, 75,000,000 shares of $1.00 par value; 57,650,629 and 56,940,521 shares issued and outstanding at December 31, 2020 and December 31, 2019, respectively Treasury stock, at cost (100,000 shares) Additional paid-in capital Accumulated earnings Accumulated other comprehensive income Total shareholders' equity Total liabilities and shareholders' equity $ $ $ December 31, 2020 December 31, 2019 (in thousands) $ 5,984 339,531 345,515 $ $ 1,206,164 — 1,810,812 2,652,323 (16,082) 2,636,241 1,368 17,608 20,458 2,845 9,757 31,294 113,650 81,129 6,276,841 5,205,010 257,050 — 5,462,060 42 98,314 13,401 40,277 81,583 5,695,677 57,651 (866) 378,218 128,453 17,708 581,164 19,928 924,544 944,472 1,320,692 84,387 1,180,546 1,824,245 (10,238) 1,814,007 5,342 17,538 13,619 2,315 12,538 39,154 140,657 81,696 5,656,963 4,402,740 174,290 475,000 5,052,030 82 — 13,401 40,991 65,962 5,172,466 56,941 (866) 371,633 50,742 6,047 484,497 The accompanying notes are an integral part of these consolidated financial statements. $ 6,276,841 $ 5,656,963 87 THE BANCORP, INC. AND SUBSIDIARIES CONSOLIDATED STATEMENTS OF OPERATIONS Interest income Loans, including fees Investment securities: Taxable interest Tax-exempt interest Federal funds sold/securities purchased under agreements to resell Interest earning deposits Interest expense Deposits Short-term borrowings Senior debt Subordinated debentures Net interest income Provision for credit losses Net interest income after provision for credit losses Non-interest income Service fees on deposit accounts ACH, card and other payment processing fees Prepaid, debit card and related fees Net realized and unrealized gains (losses) on commercial loans originated for sale Gain on sale of investment securities Gain on sale of IRA portfolio Change in value of investment in unconsolidated entity Leasing related income Affinity fees Other Total non-interest income Non-interest expense Salaries and employee benefits Depreciation and amortization Rent and related occupancy cost Data processing expense Printing and supplies Audit expense Legal expense Amortization of intangible assets FDIC Insurance Software Insurance Telecom and IT network communications Securitization and servicing expense Consulting Civil money penalties Prepaid relationship exit expense Lease termination expense Other Total non-interest expense Income from continuing operations before income taxes Income tax expense Net income from continuing operations Discontinued operations Income (loss) from discontinued operations before income taxes Income tax expense (benefit) Income (loss) from discontinued operations, net of tax Net income Net income per share from continuing operations - basic Net income (loss) per share from discontinued operations - basic Net income per share - basic Net income per share from continuing operations - diluted Net income (loss) per share from discontinued operations - diluted Net income per share - diluted 2020 For the year ended December 31, 2019 (in thousands, except per share data) 2018 $ 170,960 $ 127,106 $ 37,822 115 — 1,885 210,782 13,281 198 1,913 524 15,916 194,866 6,352 188,514 30 7,101 74,465 (3,874) — — (45) 3,294 — 3,646 84,617 101,737 3,202 5,541 4,712 514 1,061 5,141 556 9,808 14,028 2,818 1,623 — 1,361 — — — 12,745 164,847 108,284 27,688 80,596 (3,816) (3,304) (512) 80,084 1.40 (0.01) 1.39 1.38 (0.01) 1.37 $ $ $ $ $ $ $ $ 42,286 170 — 10,007 179,569 34,400 3,131 — 750 38,281 141,288 4,400 136,888 75 9,376 65,141 24,072 — — — 3,243 — 2,220 104,127 94,259 3,696 6,628 4,894 637 1,785 5,319 1,531 7,025 12,731 2,475 1,493 81 3,240 8,900 — 908 12,919 168,521 72,494 21,226 51,268 510 219 291 51,559 0.90 0.01 0.91 0.89 0.01 0.90 $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ 95,315 41,993 207 1,708 8,737 147,960 25,946 451 — 714 27,111 120,849 3,585 117,264 3,622 8,653 54,627 20,498 41 65,000 (3,689) 3,071 281 1,691 153,795 79,816 3,997 5,474 6,187 906 2,002 7,845 1,531 8,819 13,304 2,578 1,373 117 3,239 (290) 672 395 13,313 151,278 119,781 32,241 87,540 1,491 354 1,137 88,677 1.55 0.02 1.57 1.53 0.02 1.55 The accompanying notes are an integral part of these consolidated financial statements. 88 THE BANCORP, INC. AND SUBSIDIARIES CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME 2020 For the year ended December 31, 2019 2018 $ 80,084 $ 51,559 $ 88,677 Net income Other comprehensive income, net of reclassifications into net income: Other comprehensive income (loss) Securities available-for-sale: Change in net unrealized gains (losses) during the year Reclassification adjustments for gains included in income Amortization of losses previously held as available-for-sale Other comprehensive income (loss) Income tax expense (benefit) related to items of other comprehensive income (loss) Securities available-for-sale: Change in net unrealized gains (losses) during the year Reclassification adjustments for gains included in income Amortization of losses previously held as available-for-sale Income tax expense (benefit) related to items of other comprehensive income (loss) Other comprehensive income (loss), net of tax and reclassifications into net income Comprehensive income $ 15,969 — 5 15,974 4,312 — 1 4,313 11,661 91,745 $ 27,662 — 30 27,692 7,469 — 8 7,477 20,215 71,774 $ (13,223) (41) 99 (13,165) (3,570) (11) 27 (3,554) (9,611) 79,066 The accompanying notes are an integral part of these consolidated financial statements. 89 THE BANCORP INC. AND SUBSIDIARIES CONSOLIDATED STATEMENT OF CHANGES IN SHAREHOLDERS' EQUITY For the years ended December 31, 2020, 2019 and 2018 (in thousands, except share data) Common stock shares Common stock Treasury stock Additional paid-in capital Retained earnings/ (accumulated deficit) Accumulated other comprehensive income/(loss) 55,861,150 $ — 55,861 $ — (866) $ — 363,196 $ — (89,485) $ 88,677 (4,557) $ — 13,390 571,548 — — 13 572 — — — — — — 107 (572) 3,450 — (9) — — — 56,446,088 $ — 56,446 $ — (866) $ — 366,181 $ — (817) $ 51,559 30,000 464,433 — — 30 465 — — — — — — 228 (465) 5,689 — — — — — Total 324,149 88,677 111 — 3,450 (9,611) 406,776 51,559 258 — 5,689 — — — (9,611) (14,168) $ — — — — 20,215 20,215 56,940,521 $ 56,941 $ (866) $ 371,633 $ 50,742 $ 6,047 $ 484,497 — — 99,000 611,108 — — — — 99 611 — — — — — — — — — — 767 (611) 6,429 — (2,373) 80,084 — — — — — — — — — (2,373) 80,084 866 — 6,429 11,661 11,661 Balance at December 31, 2017 Net income Common stock issued from option exercises, net of tax benefits Common stock issued from restricted units, net of tax benefits Stock-based compensation Other comprehensive income net of reclassification adjustments and tax Balance at December 31, 2018 Net income Common stock issued from option exercises, net of tax benefits Common stock issued from restricted units, net of tax benefits Stock-based compensation Other comprehensive loss net of reclassification adjustments and tax Balance at December 31, 2019 Adoption of current expected credit loss accounting, net of tax Net income Common stock issued from option exercises, net of tax benefits Common stock issued from restricted units, net of tax benefits Stock-based compensation Other comprehensive income net of reclassification adjustments and tax Balance at December 31, 2020 57,650,629 $ 57,651 $ (866) $ 378,218 $ 128,453 $ 17,708 $ 581,164 The accompanying notes are an integral part of these consolidated financial statements. 90 THE BANCORP, INC. AND SUBSIDIARIES CONSOLIDATED STATEMENTS OF CASH FLOWS (in thousands) Operating activities Net income from continuing operations Net (loss) income from discontinued operations, net of tax Adjustments to reconcile net income to net cash used in operating activities Depreciation and amortization Provision for credit losses Net amortization of investment securities discounts/premiums Stock-based compensation expense Loans originated for sale Sales and payments of commercial loans originated for resale Gain on commercial loans originated for resale Deferred income tax (benefit) expense Gain on sale of IRA portfolio Loss from discontinued operations Loss on sale of fixed assets Fair value adjustment on investment in unconsolidated entity Write-down of other real estate owned Change in fair value of commercial loans, at fair value Change in fair value of derivatives Gain on sales of investment securities Increase in accrued interest receivable Decrease (increase) in other assets Change in fair value of discontinued loans held-for-sale Change in fair value of discontinued assets held-for-sale Increase in other liabilities Net cash used in operating activities Investing activities Purchase of investment securities available-for-sale Cash from call of investment securities held-to-maturity Proceeds from sale of investment securities available-for-sale Proceeds from redemptions and prepayments of securities available-for-sale Net cash paid due to acquisitions, net of cash acquired Net decrease in repossessed assets Proceeds from sale of other real estate owned Net increase in loans Net decrease in discontinued loans held-for-sale Proceeds from sale of fixed assets Purchases of premises and equipment Change in receivable from investment in unconsolidated entity Return of investment in unconsolidated entity Decrease in discontinued assets held-for-sale Net cash (used in) provided by investing activities Financing activities Net increase (decrease) in deposits Net decrease in securities sold under agreements to repurchase Proceeds of senior debt offering Proceeds from the issuance of common stock options Proceeds from the sale of IRA portfolio Net cash provided by (used in) financing activities Net (decrease) increase in cash and cash equivalents Cash and cash equivalents, beginning of period Cash and cash equivalents, end of period Supplemental disclosure: Interest paid Taxes paid Non-cash investing and financing activities Investment securities transferred in securitizations Transfers of discontinued loans to other real estate owned Loan transferred in acquisition Leased vehicles transferred to repossessed assets 2020 Year ended December 31, 2019 2018 $ 80,596 (512) $ 51,268 291 $ 3,758 6,352 15,825 6,429 (721,590) 88,727 (1,684) (1,350) — 668 — 45 — 3,567 1,991 — (6,839) 2,350 — — 9,489 (512,178) (34,658) — — 233,794 (3,920) 14,727 — (836,217) 20,783 15 (3,738) 48 7,815 5,556 (595,795) 410,030 (40) 98,160 866 — 509,016 (598,957) 944,472 345,515 13,310 23,040 — 3,780 3,961 15,327 $ $ $ $ $ $ $ 5,227 4,400 20,337 5,689 (1,795,376) 1,235,413 (25,023) 1,607 — 2,014 — — — (963) 1,914 — (866) (10,422) — 487 10,920 (493,083) (157,478) — — 173,916 — — — (322,611) 49,170 — (2,012) 83 20,119 5,503 (233,310) 1,116,316 (11) — 258 — 1,116,563 390,170 554,302 944,472 37,532 20,683 93,191 5,295 — — $ $ $ $ $ $ $ $ $ $ $ $ $ $ 87,540 1,137 5,528 3,585 15,636 3,450 (866,303) 638,274 (20,830) 15,824 (65,000) 3,993 15 3,689 45 979 (647) (41) (1,853) (8,184) 352 195 8,655 (173,961) (134,758) 2,000 3,529 207,703 — — 405 (115,054) 94,371 — (2,379) 9,570 11,511 7,570 84,468 (325,128) (124) — 112 60,000 (265,140) (354,633) 908,935 554,302 27,021 12,663 62,076 — — — The accompanying notes are an integral part of these consolidated financial statements. 91 THE BANCORP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS Note A—Organization and Nature of Operations The Bancorp, Inc. (“the Company”) is a Delaware corporation and a registered financial holding company. Its primary subsidiary is The Bancorp Bank (“the Bank”) which is wholly owned by the Company. The Bank is a Delaware chartered commercial bank located in Wilmington, Delaware and is a Federal Deposit Insurance Corporation (“FDIC”) insured institution. In its continuing operations, the Bank has four primary lines of specialty lending: securities-backed lines of credit (“SBLOC”) and cash value of insurance-backed lines of credit (“IBLOC”), leasing (direct lease financing), Small Business Administration (“SBA”) loans and loans previously generated for sale into capital markets (“CMBS”), which consisted primarily of multi-family (apartment) loans. In the third quarter of 2020, the Company decided to retain the CMBS loans on its balance sheet and no future securitizations are currently planned. Through the Bank, the Company also provides payment and deposit services nationally, which include prepaid and debit cards, private label banking, deposit accounts to investment advisors’ customers, card payment and other payment processing. The Company and the Bank are subject to regulation by certain state and federal agencies and, accordingly, they are examined periodically by those regulatory authorities. As a consequence of the extensive regulation of commercial banking activities, the Company’s and the Bank’s businesses may be affected by state and federal legislation and regulations. Note B—Summary of Significant Accounting Policies 1. Basis of Presentation The accounting and reporting policies of the Company conform to generally accepted accounting principles in the United States of America (“U.S. GAAP”) and predominant practices within the banking industry. The consolidated financial statements include the accounts of the Company and all its subsidiaries. All inter-company balances have been eliminated. Reclassifications have been made to the 2019 and 2018 consolidated financial statements to conform to the 2020 presentation. Specifically, lease vehicles previously classified as inventory or repossessed assets were reclassified from loans, net of deferred fees and costs, to other assets. The preparation of consolidated financial statements requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the consolidated financial statements and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from those estimates. The principal estimates that are particularly susceptible to a significant change in the near term relate to the allowance for credit losses, the fair value of investment in unconsolidated entity, assets held-for-sale from discontinued operations measured at lower of cost or market, credit deterioration in investment securities, loans measured at fair value and deferred income taxes. 2. Cash and Cash Equivalents Cash and cash equivalents are defined as cash on hand and amounts due from banks with an original maturity from date of purchase of three months or less and federal funds sold. The Company at times maintains balances in excess of insured limits at various financial institutions including the Federal Reserve Bank (“FRB”), the Federal Home Loan Bank (“FHLB”) and other private institutions. The Company does not believe these instruments carry a significant risk of loss, but cannot provide assurances that no losses could occur if these institutions were to become insolvent. The Company also funds cash in ATMs on cruise ships for use by certain of its card account holders, for which insurance is maintained. 3. Investment Securities Investments in debt and equity securities which management believes may be sold prior to maturity due to changes in interest rates, prepayment risk, liquidity requirements, or other factors, are classified as available-for-sale. Net unrealized gains for such securities, net of tax effect, are reported as other comprehensive income, through equity and are excluded from the determination of net income. The unrealized losses for both the held-to-maturity and available-for- sale securities are evaluated to determine if any component is attributable to credit loss versus market factors. If a credit loss is determined, a provision for credit losses is recorded 92 within the consolidated statement of operations. Subsequent improvement in credit may, unlike previous accounting, results in reversal of the credit charge in future periods. The Company does not engage in securities trading. Gains or losses on disposition of investment securities are based on the net proceeds and the adjusted carrying amount of the securities sold using the specific identification method. The Company evaluates whether an allowance for credit loss is required by considering primarily the following factors: (a) the extent to which the fair value is less than the amortized cost of the security, (b) changes in the financial condition, credit rating and near-term prospects of the issuer, (c) whether the issuer is current on contractually obligated interest and principal payments, (d) changes in the financial condition of the security’s underlying collateral and (e) the payment structure of the security. The Company’s determination of the best estimate of expected future cash flows, which is used to determine the credit loss amount, is a quantitative and qualitative process that incorporates information received from third-party sources along with internal assumptions and judgments regarding the future performance of the security. The Company concluded that the securities that are in an unrealized loss position are in a loss position because of changes in market interest rates after the securities were purchased. The Company’s unrealized loss for other debt securities, which include one single issuer trust preferred security, is primarily related to general market conditions, including a lack of liquidity in the market. The severity of the impact of fair value in relation to the carrying amounts of the individual investments is consistent with market developments. The Company’s analysis of each investment is performed at the security level. As a result of its quarterly review, the Company concluded that an allowance was not required to recognize credit losses in 2020. Under prior accounting rules which analyzed investment securities for other-than- temporary declines in value, the Company did not recognize any other than temporary impairment (“OTTI”) charges in 2019 or 2018, applicable to either available-for-sale or held-to-maturity securities. 4. Loans and Allowance for Credit Losses Loans that management has the intent and ability to hold for the foreseeable future or until maturity or payoff are classified as held for investment and are stated at amortized cost, net of unearned discounts, unearned loan fees and an allowance for credit losses. For loans held for investment at amortized cost, the Company, effective January 1, 2020, began to utilize a current expected credit loss, or CECL, approach to determine the allowance for credit losses. CECL accounting replaced the prior incurred loss model that recognized losses when it became probable that a credit loss would be incurred, with a new requirement to recognize lifetime expected credit losses immediately when a financial asset is originated or purchased. Accordingly, CECL requires loss estimates for the remaining estimated life of the financial asset using historical experience, current conditions, and reasonable and supportable forecasts. The allowance for credit losses is established through a provision for credit losses charged to expense. Loan principal considered to be uncollectible by management is charged against the allowance for credit losses. The allowance is an amount that management believes will be adequate to absorb current and future expected losses on existing loans that may become uncollectible. The evaluation takes into consideration historical losses by pools of loans with similar risk characteristics and qualitative factors such as portfolio performance and the potential impact of current economic conditions which may affect the borrowers’ ability to pay. The historical loss ratio for each pool is multiplied by its outstanding balance and further multiplied by the estimated remaining average life of each pool. A qualitative factor determined according to the pool’s risk characteristics, is multiplied by the pool’s outstanding principal to comprise the second component of the allowance for credit losses. Additionally, the allowance includes allocations for specific loans which have been individually evaluated for an allowance for credit losses. A loan is individually evaluated for an allowance for credit losses when, based on current information and events, it is probable that the loan will not be collected according to the contractual terms of the loan agreement. Factors considered by management in determining the need for individual loan evaluation for a specific allowance include payment status, collateral value and the probability of collecting scheduled principal and interest payments when due. Loans that experience insignificant payment delays and payment shortfalls generally are not evaluated for an allowance for that reason alone. Management determines the significance of payment delays and payment shortfalls on a case-by-case basis, taking into consideration all of the circumstances surrounding the loan and the borrower, including the length of the delay, the reasons for the delay, the borrower's prior payment record and the amount of the shortfall in relation to the principal and interest owed. The determination of the amount of the allowance calculated on individual loans considers either the present value of expected future cash flows discounted at the loan's effective interest rate or the estimated fair value of the collateral if the loan is collateral dependent. An allowance allocation is established for such loans in the amount their carrying value exceeds the present value of future cash flows; or, if collateral dependendent, the amount 93 their carrying value exceeds the collateral’s estimated fair value. The estimated fair values of substantially all of the Company's allowances on individual loans are measured based on the estimated fair value of the loan's collateral, and applicable loans are primarily found in two portfolios. First, for small business (“SBL”) commercial loans secured by real estate (primarily SBA), estimated fair values are determined primarily through third- party appraisals or evaluations. When a real estate secured loan is individually evaluated for a potential allowance for credit loss, a decision is made regarding whether an updated certified appraisal of the real estate is necessary. This decision is based on various considerations including the age of the most recent appraisal and the condition of the property. Appraised value, discounted by the estimated costs to sell the collateral, is considered to be the estimated fair value. For SBL commercial and industrial loans secured by non-real estate collateral, such as accounts receivable or inventory and equipment, estimated fair values are determined based on the borrower's financial statements, inventory reports, accounts receivable agings or equipment appraisals or invoices. Indications of value from these sources may be discounted based on the age of the financial information or the quality of the assets. Amounts guaranteed by the U.S. government are excluded from the Company’s allowance evaluations. Second, for leasing, fair values are determined utilizing authoritative industry sources such as Black Book. The CECL methodology and the loan analyses performed on individual loans described above comprise the components of the allowance for credit losses. On a quarterly basis, the allowance is adjusted to the total of those components through the provision for credit losses. The allowance for credit losses represents management's estimate of losses inherent in the loan and lease portfolio as of the consolidated balance sheet date and is recorded as a reduction to loans and leases. If the quarterly analysis of those two components exceeds the balance of the allowance for credit losses, the allowance is increased by the provision for credit losses. Loans deemed to be uncollectible are charged against the allowance for credit losses, and subsequent recoveries, if any, are credited to the allowance. All, or part, of the principal balance of loans receivable are charged off to the allowance as soon as it is determined that the repayment of all, or part, of the principal balance is highly unlikely. Because all identified losses are immediately charged off, no portion of the allowance for credit losses is restricted to any individual loan or groups of loans, and the entire allowance is available to absorb any and all loan losses. The evaluation of the adequacy of the allowance for credit losses includes, among other factors, an analysis of historical loss rates and qualitative judgments, applied to current loan totals over remaining estimated lives. However, actual losses may be higher or lower than historical trends and estimated remaining lives, both of which vary. Actual losses on specified problem loans, may depend upon disposition of collateral for which actual sales prices may differ from appraisals. This evaluation is inherently subjective as it requires material estimates that may be susceptible to significant revision as more information becomes available. Interest income is accrued as earned on a simple interest method. Accrual of interest is discontinued on a loan when management believes, after considering economic and business conditions and collection efforts, that the borrower’s financial condition is such that collection of interest is doubtful. When a loan is placed on non-accrual status, all accumulated accrued interest receivable applicable to periods prior to the current year is charged off to the allowance for credit losses. Interest that had accrued in the current year is reversed from current period income. Loans reported as having missed four or more consecutive monthly payments and still accruing interest must have both principal and accruing interest adequately secured and must be in the process of collection. Such loans are reported as 90 days delinquent and still accruing. For all loan types, the Company uses the method of reporting delinquencies which considers a loan past due or delinquent if a monthly payment has not been received by the close of business on the loan’s next due date. In the Company’s reporting, two missed payments are reflected as 30 to 59 day delinquencies and three missed payments are reflected as 60 to 89 day delinquencies. Loans which were originated from continuing operations and previously intended for sale in secondary markets, but which are now being held on the balance sheet as earning assets, are carried at estimated fair value and are excluded from the allowance valuation. Changes in fair value prior to sale, if any, are recognized as unrealized gains or losses on commercial loans originated for sale on the statements of operations. The Company originated and sold or securitized specific commercial mortgage loans in secondary markets through 2019, but in 2020 decided to retain these loans on its balance sheet. No further sales or securitizations are currently planned. These loans are accounted for under the fair value option and amounted to $1.81 billion at December 31, 2020, and $1.18 billion at December 31, 2019. These loans are classified as commercial loans, at fair value. 94 Loans from discontinued operations intended for sale or other disposition are carried at the lower of cost or market on the balance sheet, determined by loan type or, for larger loans, on an individual loan basis. See Note W to the financial statements. 5. Premises and Equipment Premises and equipment, including leasehold improvements, are stated at cost less accumulated depreciation. Depreciation expense is computed on the straight-line method over the useful lives of the assets. Leasehold improvements are depreciated over the shorter of the estimated useful lives of the improvements or the terms of the related leases. 6. Internal Use Software The Company capitalizes costs associated with internally developed and/or purchased software systems for new products and enhancements to existing products that have reached the application stage and meet recoverability tests. Capitalized costs include external direct costs of materials and services utilized in developing or obtaining internal use software and payroll and payroll related expenses for employees who are directly associated with, and devote time to, the internal use software project. Capitalization of such costs begins when the preliminary project stage is complete and ceases no later than the point at which the project is substantially complete and ready for its intended purpose. The carrying value of the Company’s software is periodically reviewed and a loss is recognized if the value of the estimated undiscounted cash flow benefit related to the asset falls below the unamortized cost. Amortization is provided using the straight-line method over the estimated useful life of the related software, which is generally seven years. As of December 31, 2020 and 2019, the Company had net capitalized software costs of approximately $5.6 million and $7.5 million, respectively. Net capitalized software is presented as part of other assets on the consolidated balance sheets. The Company recorded related amortization expense of approximately $2.4 million, $2.3 million and $2.4 million for the years ended December 31, 2020, 2019 and 2018, respectively. 7. Income Taxes The Company accounts for income taxes under the liability method whereby deferred tax assets and liabilities are determined based on the difference between their carrying values on the consolidated balance sheet and their tax basis as measured by the enacted tax rates which will be in effect when these differences reverse. Deferred tax expense (benefit) is the result of changes in deferred tax assets and liabilities. The Company recognizes the benefit of a tax position in the consolidated financial statements only after determining that the relevant tax authority would more likely than not sustain the position following an audit by the tax authority. For tax positions meeting the more likely than not threshold, the amount recognized in the consolidated financial statements is the largest benefit that has a greater than 50 percent likelihood of being realized upon ultimate settlement with the relevant tax authority. For these analyses, the Company may engage attorneys to provide opinions related to the positions. The Company applies this policy to all tax positions for which the statute of limitations remain open, but this application does not materially impact the Company’s consolidated balance sheet or consolidated statement of operations. Any interest or penalties related to uncertain tax positions are recognized in income tax expense (benefit) in the consolidated statement of operations. Deferred tax assets are recorded on the consolidated balance sheet at their net realizable value. The Company performs an assessment each reporting period to evaluate the amount of the deferred tax asset it is more likely than not to realize. Realization of deferred tax assets is dependent upon the amount of taxable income expected in future periods, as tax benefits require taxable income to be realized. If a valuation allowance is required, the deferred tax asset on the consolidated balance sheet is reduced via a corresponding income tax expense in the consolidated statement of operations. 8. Share-Based Compensation The Company recognizes compensation expense for stock options and restricted stock units (“RSUs”) in accordance with Accounting Standards Codification (“ASC”) 718, Stock Based Compensation. The fair value of the option or restricted stock unit (“RSU”) is generally measured on the grant date with compensation expense recognized over the service period, which is usually the stated vesting period. For options subject to a service condition, the Company utilizes the Black-Scholes option-pricing model to 95 estimate the fair value on the date of grant. The Black-Scholes model takes into consideration the exercise price and expected life of the options, the current price of the underlying stock and its expected volatility, the expected dividends on the stock and the current risk-free interest rate for the expected life of the option. The Company’s estimate of the fair value of a stock option is based on expectations derived from historical experience and may not necessarily equate to its market value when fully vested. In accordance with ASC 718, the Company estimates the number of options for which the requisite service is expected to be rendered. 9. Other Real Estate Owned Other real estate owned is recorded at estimated fair market value less cost of disposal; which establishes a new cost basis or carrying value. When property is acquired, the excess, if any, of the loan balance over fair market value is charged to the allowance for credit losses. Periodically thereafter, the asset is reviewed for subsequent declines in the estimated fair market value against the carrying value. Subsequent declines, if any, and holding costs, as well as gains and losses on subsequent sale, are included in the consolidated statements of operations. The Company had no other real estate owned in continuing operations at December 31, 2020 and 2019, respectively. 10. Advertising Costs The Company expenses advertising and marketing costs as incurred. Advertising and marketing costs amounted to $1.3 million, $782,000 and $423,000 for the years ended December 31, 2020, 2019 and 2018, respectively. Advertising and marketing expense is reflected under “other” in the non-interest expense section of the consolidated statements of operations. 11. Earnings Per Share The Company calculates earnings per share under ASC 260, Earnings Per Share. Basic earnings per share exclude dilution and are computed by dividing income available to common shareholders by the weighted average common shares outstanding during the period. Diluted earnings per share take into account the potential dilution that could occur if securities or other contracts to issue common stock were exercised and converted into common stock. The following tables show the Company’s earnings per share for the periods presented: Basic earnings per share from continuing operations Net income available to common shareholders Effect of dilutive securities Common stock options and restricted stock units Diluted earnings per share Net income available to common shareholders Basic loss per share from discontinued operations Net loss Effect of dilutive securities Common stock options and restricted stock units Diluted loss per share Net loss Income (numerator) Year ended December 31, 2020 Shares (denominator) (dollars in thousands except per share data) Per share amount 80,596 — 80,596 57,474,612 $ 936,610 58,411,222 $ Income (numerator) Year ended December 31, 2020 Shares (denominator) (dollars in thousands except per share data) Per share amount (512) — (512) 57,474,612 $ 936,610 58,411,222 $ 1.40 (0.02) 1.38 (0.01) — (0.01) $ $ $ $ 96 Basic earnings per share Net income available to common shareholders Effect of dilutive securities Common stock options and restricted stock units Diluted earnings per share Net income available to common shareholders Income (numerator) Year ended December 31, 2020 Shares (denominator) (dollars in thousands except per share data) Per share amount $ $ 80,084 — 80,084 57,474,612 $ 936,610 58,411,222 $ 1.39 (0.02) 1.37 Stock options for 1,056,604 shares, exercisable at prices between $6.75 and $8.57 per share, were outstanding at December 31, 2020 and included in the dilutive earnings per share computation because the exercise price per share was less than the average market price. Stock options for 105,000 shares were anti- dilutive and not included in the earnings per share calculation. Basic earnings per share from continuing operations Net income available to common shareholders Effect of dilutive securities Common stock options and restricted stock units Diluted earnings per share Net income available to common shareholders Basic earnings per share from discontinued operations Net income available to common shareholders Effect of dilutive securities Common stock options and restricted stock units Diluted earnings per share Net income available to common shareholders Basic earnings per share Net income available to common shareholders Effect of dilutive securities Common stock options and restricted stock units Diluted earnings per share Net income available to common shareholders Income (numerator) Year ended December 31, 2019 Shares (denominator) (dollars in thousands except per share data) Per share amount 51,268 — 51,268 56,765,635 $ 573,350 57,338,985 $ Income (numerator) Year ended December 31, 2019 Shares (denominator) (dollars in thousands except per share data) Per share amount 291 — 291 56,765,635 $ 573,350 57,338,985 $ Income (numerator) Year ended December 31, 2019 Shares (denominator) (dollars in thousands except per share data) Per share amount 51,559 — 51,559 56,765,635 $ 573,350 57,338,985 $ 0.90 (0.01) 0.89 0.01 — 0.01 0.91 (0.01) 0.90 $ $ $ $ $ $ Stock options for 971,604 shares, exercisable at prices between $6.75 and $9.58 per share, were outstanding at December 31, 2019 and included in the dilutive earnings per share computation because the exercise price per share was less than the average market price. Stock options for 340,000 shares were anti- dilutive and not included in the earnings per share calculation. Basic income per share from continuing operations Net earnings available to common shareholders Effect of dilutive securities Common stock options and restricted stock units Diluted income per share Net earnings available to common shareholders Income (numerator) Year ended December 31, 2018 Shares (denominator) (dollars in thousands except per share data) Per share amount 87,540 — 87,540 56,343,845 $ 724,461 57,068,306 $ 1.55 (0.02) 1.53 $ $ 97 Basic income per share from discontinued operations Net earnings available to common shareholders Effect of dilutive securities Common stock options and restricted stock units Diluted income per share Net earnings available to common shareholders Basic income per share Net earnings available to common shareholders Effect of dilutive securities Common stock options and restricted stock units Diluted income per share Net earnings available to common shareholders Income (numerator) Year ended December 31, 2018 Shares (denominator) (dollars in thousands except per share data) Per share amount 1,137 — 1,137 56,343,845 $ 724,461 57,068,306 $ Income (numerator) Year ended December 31, 2018 Shares (denominator) (dollars in thousands except per share data) Per share amount 88,677 — 88,677 56,343,845 $ 724,461 57,068,306 $ 0.02 — 0.02 1.57 (0.02) 1.55 $ $ $ $ Stock options for 1,160,000 shares, exercisable at prices between $6.75 and $9.84 per share, were outstanding at December 31, 2018, and included in the dilutive earnings per share computation because the exercise price per share was less than the average market price. 12. Restrictions on Cash and Due from Banks Historically, the Bank has been required to maintain reserves against customer demand deposits by keeping cash on hand or balances with the FRB. As a result of the pandemic, the requirement for such reserves has been at least temporarily suspended. Accordingly, the amounts of those required reserves at December 31, 2020 and 2019 were approximately zero and $314.7 million, respectively. 13. Other Identifiable Intangible Assets On November 29, 2012, the Company acquired certain software rights for approximately $1.8 million for use in managing prepaid cards in connection with an acquisition. The software was being amortized over eight years, having ended in October 2020. Amortization expense was $217,000 per year. The gross carrying value of the software is $1.8 million, and as of December 31, 2020 and December 31, 2019, respectively, the accumulated amortization was $1.8 million and $1.7 million. In May 2016, the Company purchased approximately $60 million of lease receivables which resulted in a customer list intangible of $3.4 million which is being amortized over a 10-year period. Amortization expense is $340,000 per year ($1.7 million over the next five years). The gross carrying value is $3.4 million and, as of December 31, 2020 and December 31, 2019, respectively, the accumulated amortization was $1.6 million and $1.2 million. The purchase price allocation related to this intangible was finalized in 2017 and remained unchanged from the purchase price allocation recorded in 2016 when the purchase was made. In January 2020, the Company purchased McMahon Leasing and subsidiaries for approximately $8.7 million allocated as follows: $3.9 million extinguishment of debt, $3.1 million investment in subsidiary, $1.1 million to intangibles and $550,000 primarily comprised of fair value adjustments to the lease receivables and inventory. In the acquisition, the Company acquired $9.9 million of lease receivables, $958,000 in automobile inventory and other assets. The excess of the consideration issued over the book value of the assets acquired was $1.6 million which was comprised of the aforementioned $1.1 million of intangibles and $550,000 of fair value adjustments. The fair value of the leases was $453,000 over their book value which is being amortized over the lives of the leases, with the balance of the $550,000 reflecting automobile inventory fair value adjustments. The $1.1 million of intangibles is comprised of a customer list intangible of $689,000, goodwill of $263,000 and a trade name valuation of $135,000 . The customer list intangible is being amortized over a 12 year period and accumulated depreciation was $57,000 at December 31, 2020. Amortization expense is $57,000 per year ($285,000 over the next five years). The gross carrying value and accumulated amortization related to the Company’s intangibles at December 31, 2020 and 2019 are presented below. 98 2020 2019 December 31, Gross Carrying Amount Accumulated Amortization Gross Carrying Amount Accumulated Amortization Customer list intangibles Software intangible Goodwill Trade Name Total $ $ 4,093 1,817 263 135 6,308 $ $ (in thousands) 1,646 1,817 — — 3,463 $ $ 15,411 1,817 — — 17,228 $ $ The approximate future annual amortization of both the Company’s intangible items are as follows (in thousands): Year ending December 31, 2021 2022 2023 2024 2025 Thereafter $ $ 13,255 1,658 — — 14,913 398 398 398 398 398 457 2,447 14. Prepaid and Debit Card and Related Fees, Card Payment and Automated Clearing House (ACH) Processing Fees The Company recognizes prepaid and debit card, payment processing and affinity fees in the periods in which they are earned by performance of the related services. The majority of fees the Company earns result from contractual transaction fees paid by third-party sponsors to the Company and monthly service fees. Additionally, the Company earns interchange fees paid through settlement with associations such as Visa, which are also determined on a per transaction basis. The Company records this revenue net of costs such as association fees and interchange transaction charges. The Company also earns monthly fees for the use of its cash in payroll card sponsor ATM’s for payroll cardholders. Fees earned by the Company from processing card payments, or from processing automated clearing house (“ACH”) payments or other payments are also determined primarily on a per transaction basis. 15. Derivative Financial Instruments The Company has utilized derivatives to hedge interest rate risk on fixed rate loans which are accounted for and recorded on the consolidated balance sheets at fair value. Changes in the fair value of these derivatives, designated as fair value hedges, are recorded in earnings with and in the same consolidated income statement line item as changes in the fair value of the related hedged item, net realized and unrealized gains on commercial loans originated for sale. Related loans are no longer held-for-sale, but continue to be accounted for at their estimated fair value. As the Company is no longer originating fixed rate loans for sale, it is no longer entering into new hedges. The Company has left existing hedges in place to provide interest rate protection against a higher rate environment. 16. Common Stock Repurchase Program In the fourth quarter of 2020, the Company adopted a common stock repurchase program in which future share repurchases, if made, will reduce the number of shares outstanding. Up to $10.0 million of share purchases in each quarter of 2021 have been authorized and repurchased shares may be reissued for various corporate purposes. The repurchase program may be amended or terminated at any time. As of December 31, 2020, under a different plan, the Company had repurchased 100,000 shares. Shares were repurchased at market price and were recorded as treasury stock at that amount, using the cost method. 17. Long-term Borrowings The $40.3 million and $41.0 million respectively outstanding for long-term borrowings at December 31, 2020 and 2019, reflected the proceeds from two loans which were sold, in which the Company retained a participating interest that did not qualify for sale accounting. 99 19. Revenue Recognition The Company’s revenue streams that are in the scope of Accounting Standards Codification (“ASC”) 606 include prepaid and debit card, card payment, interchange, ACH and deposit processing and other fees. The Company recognizes revenue when the performance obligations related to the transfer of goods or services under the terms of a contract are satisfied. Some obligations are satisfied at a point in time while others are satisfied over a period of time. Revenue is recognized as the amount of consideration to which the Company expects to be entitled to in exchange for transferring goods or services to a customer. When consideration includes a variable component, the amount of consideration attributable to variability is included in the transaction price only to the extent it is probable that significant revenue recognized will not be reversed when uncertainty associated with the variable consideration is subsequently resolved. The Company’s contracts generally do not contain terms that require significant judgment to determine the variability impacting the transaction price. A performance obligation is deemed satisfied when the control over goods or services is transferred to the customer. Control is transferred to a customer either at a point in time or over time. To determine when control is transferred at a point in time, the Company considers indicators, including but not limited to the right to payment for the asset, transfer of significant risk and rewards of ownership of the asset and acceptance of the asset by the customer. When control is transferred over a period of time, for different performance obligations, either the input or output method is used to measure progress for the transfer. The measure of progress used to assess completion of the performance obligation varies between performance obligations and may be based on time throughout the period of service or on the value of goods and services transferred to the customer. As each distinct service or activity is performed, the Company transfers control to the customer based on the services performed as the customer simultaneously receives the benefits of those services. This timing of revenue recognition aligns with the resolution of any uncertainty related to variable consideration. Costs incurred to obtain a revenue producing contract generally are expensed when incurred as a practical expedient as the contractual period for the majority of contracts is one year or less. The fees on those revenue streams are generally assessed and collected as the transaction occurs, or on a monthly or quarterly basis. The Company has completed its review of the contracts and other agreements that are within the scope of revenue guidance and did not identify any material changes to the timing or amount of revenue recognition. The Company’s accounting policies did not change materially since the principles of revenue recognition in ASU 2014-09, “Revenue from Contracts with Customers” are largely consistent with previous practices already implemented and applied by the Company. The vast majority of the Company’s services related to its revenues are performed, earned and recognized monthly. Prepaid and debit card fees primarily include fees for services related to reconciliation, fraud detection, regulatory compliance and other services which are performed and earned daily or monthly and are also billed and collected on a monthly basis. Accordingly, there is no significant component of the services the Company performs or related revenues which are deferred. The Company earns transactional and/or interchange fees on prepaid and debit card accounts when transactions occur and revenue is billed and collected monthly or quarterly. Certain volume or transaction based interchange expenses paid to payment networks such as Visa, reduce revenue which is presented net on the income statement. Card payment and ACH processing fees include transaction fees earned for processing merchant transactions. Revenue is recognized when a cardholder’s transaction is approved and settled, or monthly. ACH processing fees are earned on a per item basis as the transactions are processed for third party clients and are also billed and collected monthly. Service charges on deposit accounts include fees and other charges the Company receives to provide various services, including but not limited to, account maintenance, check writing, wire transfer and other services normally associated with deposit accounts. Revenue for these services is recognized monthly as the services are performed. The Company’s customer contracts do not typically have performance obligations and fees are collected and earned when the transaction occurs. The Company may, from time to time, waive certain fees for customers but generally does not reduce the transaction price to reflect variability for future reversals due to the insignificance of the amounts. Waiver of fees reduces the revenue in the period the waiver is granted to the customer. 20. Sale of IRA Portfolio On July 10, 2018, the Company executed an agreement to sell and transfer the fiduciary rights and obligations related to its Safe Harbor Individual Retirement Account (“SHIRA”) portfolio, totaling approximately $400 million, to Millennium Trust Company, LLC (“Buyer”). In consideration for the sale and transfer, Buyer paid the Company $65.0 million. Because the $65 million represented consideration for the sale and transfer of the fiduciary rights and obligations which were transferred during the third quarter of 2018, the $65.0 million was recognized as a gain on sale in that quarter. In 2018 the Company earned fees on the SHIRA portfolio of $3.4 million, which comprise the vast majority of fees reported in the consolidated statement of operations under service fees on deposit accounts. As a result of the sale, substantially no future fees will be realized in this income category. The 100 fiduciary rights and obligations related to the SHIRA portfolio were unrelated to the Company’s payments businesses and related accounts, which comprise the vast majority of the Company’s funding. 21. Leases The Company determines if an arrangement is a lease at inception. Operating lease right-of-use (“ROU”) assets and operating lease liabilities are included in the Company’s consolidated financial statements. ROU assets represent the Company’s right-of-use of an underlying asset for the lease term, and lease liabilities represent the Company’s obligation to make lease payments pursuant to the Company’s leases. The ROU assets and liabilities are recognized at commencement of the lease based on the present value of lease payments over the lease term. To determine the present value of lease payments, the Company uses its incremental borrowing rate. The lease term may include options to extend or terminate the lease when it is reasonably certain that the Company will exercise that option. Lease expense is recognized on a straight-line basis over the lease term. The scheduled maturities of the direct financing leases reconciled to the total lease receivables in the consolidated balance sheet, are as follows (in thousands): 2021 2022 2023 2024 2025 2026 and thereafter Total undiscounted cash flows Residual value * Difference between undiscounted cash flows and discounted cash flows Present value of lease payments recorded as lease receivables *Of the $139,824, $32,176 is not guaranteed by the lessee. 22. Risks and Uncertainties $ $ 144,520 103,201 71,368 37,117 12,413 1,990 370,609 139,824 (48,251) 462,182 ASC 275 addresses disclosures when it is reasonably possible that estimates in the financial statements may change in future periods. The ultimate severity of the economic impact of Covid-19 pandemic is not known, but its negative impact may exceed the effect of current or future government mitigation efforts, which could impact loan performance. Additionally, under regulatory guidance loans may be granted principal and interest payment deferrals due to financial hardship related to the Covid-19 pandemic without classification as non-accrual, delinquency or troubled debt restructuring, barring other information which would require such classification. The Company has followed the guidance of regulators and is granting such deferrals, but the duration of the crisis is uncertain and additional government actions are unknown. Accordingly, the Company’s future estimates for the provision for credit losses could increase while the estimated values of loans accounted for on the basis of fair value could decrease, either of which would reduce the Company’s income. 23. Senior Debt On August 13, 2020, the Company issued $100 million of senior debt with a maturity date of August 15, 2025, and a 4.75% interest rate, with interest paid semi-annually on March 15 and September 15. The Senior Notes are the Company’s direct, unsecured and unsubordinated obligations and rank equal in priority with all of the Company’s existing and future unsecured and unsubordinated indebtedness and senior in right of payment to all of the Company’s existing and future subordinated indebtedness. 25. Recent Accounting Pronouncements In June 2016, the Financial Accounting Standards Board (“FASB”) issued an update ASU 2016-13 – “Financial Instruments – Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments”. The Update changes the accounting for credit losses on loans and debt securities. For loans and held-to- maturity debt securities, the Update requires a CECL approach to determine the allowance for credit losses. CECL requires loss estimates for the remaining estimated life of the financial asset using historical experience, current conditions, and reasonable and supportable forecasts. Also, the Update eliminates the existing guidance for purchased credit impaired loans, but requires an allowance for purchased financial assets with more than insignificant deterioration since origination. In addition, the Update modifies the OTTI impairment model for available-for-sale debt securities to require an allowance for credit losses instead of a direct write- down, which allows for reversal of credit losses in future periods based on 101 improvements in credit. The guidance was effective in the first quarter of 2020 with a cumulative-effect adjustment to retained earnings as of the beginning of the year of adoption. As a result of the Company’s adoption of the guidance in the first quarter of 2020, it recorded a $2.4 million charge to retained earnings and an $834,000 deferred tax asset, which were offset by $2.6 million in the allowance for credit losses and a $569,000 credit to other liabilities. The $569,000 reflected an allowance on unfunded commitments. In August 2018, the FASB issued ASU 2018-13, “Fair Value Measurement (Topic 820) Disclosure Framework—Changes to the Disclosure Requirements for Fair Value Measurement” which eliminates certain fair value disclosures, adds new disclosures and amends another disclosure applicable to the Company as follows. The amendment states that disclosure of measurement uncertainty of the fair values to changes in inputs will be required for the reporting date and not future dates. New fair value disclosures consist of disclosure of: a) total gains and losses in OCI from fair value changes in Level 3 assets and liabilities that are held on the balance sheet date; b) the range and weighted average of inputs and how the weighted average was calculated and c) if weighted average is not meaningful, other quantitative information that better reflects the distribution of inputs. ASU 2018-13 was implemented in first quarter 2020, and the disclosures discussed are included in the financial statements. There was no material impact on the financial statements. In March 2020, the FASB issued ASU 2020-04 which addressed optional expedients and exceptions for applying GAAP to contract modifications and hedging relationships, resulting from the phase-out of the London Inter-bank Offered Rate (“LIBOR”) reference rate. The interest rates on certain of the Company’s securities, the majority of commercial loans held at fair value and its trust preferred securities outstanding (classified as subordinated debenture on the balance sheet), utilize LIBOR as a reference rate. To maximize management and accounting flexibility for holders of instruments using LIBOR as a benchmark, the guidance permitted a one-time transfer of such instruments from held-to-maturity to available-for-sale. The Company made such a transfer of four LIBOR-based securities, which comprised its held-to-maturity portfolio, in the first quarter of 2020. The Company is assessing the potential impact of the phase-out of LIBOR and related accounting guidance. Note C— Subsequent Events The Company evaluated its December 31, 2020 consolidated financial statements for subsequent events through the date the consolidated financial statements were issued. As a result of the Covid-19 pandemic, economic uncertainties continue and negative financial impact could occur though such potential impact is unknown at this time. Pursuant to a stock repurchase plan described in Note J, the Company repurchased 594,428 common shares in January and February of 2021, at a total cost of $10.0 million and an average price of $16.82 per share. Note D—Investment Securities In March 2020, the Company transferred the four securities previously comprising its held-to-maturity securities portfolio to available-for-sale. The interest rates for these securities utilize the LIBOR as a benchmark and were permitted to be transferred by a provision of ASU 2020-04, to maximize management and accounting flexibility as a result of the phase-out of LIBOR. The amortized cost, gross unrealized gains and losses and fair values of the Company’s investment securities classified as available-for-sale and held-to-maturity are summarized as follows (in thousands): Available-for-sale U.S. Government agency securities Asset-backed securities * Tax-exempt obligations of states and political subdivisions Taxable obligations of states and political subdivisions Residential mortgage-backed securities Collateralized mortgage obligation securities Commercial mortgage-backed securities Corporate debt securities Amortized cost December 31, 2020 Gross unrealized gains Gross unrealized losses $ $ 44,960 238,678 4,042 47,884 256,914 145,260 359,125 85,043 1,181,906 $ $ 102 2,357 143 248 4,180 9,765 3,281 12,717 63 32,754 $ $ (120) (460) — — (96) (11) (4,562) (3,247) (8,496) $ $ Fair value 47,197 238,361 4,290 52,064 266,583 148,530 367,280 81,859 1,206,164 * Asset-backed securities as shown above Federally insured student loan securities Collateralized loan obligation securities Available-for-sale U.S. Government agency securities Asset-backed securities * Tax-exempt obligations of states and political subdivisions Taxable obligations of states and political subdivisions Residential mortgage-backed securities Collateralized mortgage obligation securities Commercial mortgage-backed securities * Asset-backed securities as shown above Federally insured student loan securities Collateralized loan obligation securities Held-to-maturity Other debt securities - single issuers Other debt securities - pooled Amortized cost 28,013 210,665 238,678 $ $ Amortized cost 52,415 244,751 5,174 58,258 335,068 221,109 394,852 1,311,627 $ $ Amortized cost 33,852 210,899 244,751 $ $ Amortized cost 9,219 75,168 84,387 $ $ $ $ $ $ $ $ $ $ December 31, 2020 Gross unrealized gains Gross unrealized losses 38 105 143 $ $ (93) $ (367) (460) $ December 31, 2019 Gross unrealized gains Gross unrealized losses 672 132 144 1,992 2,629 1,826 3,836 11,231 $ $ (177) $ (534) — — (1,101) (208) (146) (2,166) $ December 31, 2019 Gross unrealized gains Gross unrealized losses 10 122 132 $ $ (323) $ (211) (534) $ December 31, 2019 Gross unrealized gains Gross unrealized losses 27,958 210,403 238,361 Fair value Fair value 52,910 244,349 5,318 60,250 336,596 222,727 398,542 1,320,692 33,539 210,810 244,349 Fair value Fair value — $ 682 682 $ (2,067) $ — (2,067) $ 7,152 75,850 83,002 The amortized cost and fair value of the Company’s investment securities at December 31, 2020, by contractual maturity are shown below (in thousands). Expected maturities may differ from contractual maturities because borrowers may have the right to call or prepay obligations with or without call or prepayment penalties. Due before one year Due after one year through five years Due after five years through ten years Due after ten years Available-for-sale Amortized cost Fair value $ $ 2,152 157,916 242,406 779,432 1,181,906 $ $ 2,168 167,888 249,081 787,027 1,206,164 In 2020, the Company began pledging loans to collateralize its line of credit with the FHLB and had no securities pledged against that line at December 31, 2020. At December 31, 2019, investment securities with a fair value of approximately $262.0 million, were pledged to the FHLB to collateralize that line of credit. The Company also pledged the majority of its loans to the FRB for a line of credit with that institution, which it had not used prior to 2020. The amount of loans pledged with both institutions varies and the collateral may be unpledged at any time that advances are not outstanding. In 2020, the Company utilized its line with the FHLB to assist in daily cash management. In 2020, the Company also periodically accessed its line with the FRB, as suggested by that institution, to maximize available funding in light of the economic impact of the Covid-19 pandemic. The lines are maintained consistent with the Bank’s liquidity policy which maximizes potential liquidity. Gross realized gains on sales of securities were $0, $0 and $41,000 for the years ended December 31, 2020, 2019 and 2018, respectively. There were no realized losses on securities sales for the years ended December 31, 2020, 2019 and 2018. 103 Investment securities fair values are based on a fair market value supplied by a third-party market data provider when available. If not available, prices provided by securities dealers with expertise in the securities being evaluated may also be utilized. When such market information is not available, fair values are based on the present value of cash flows, which discounts expected cash flows from principal and interest using yield to maturity at the measurement date. CECL accounting was adopted in 2020, and requires that an allowance for credit losses be established through a charge to the income statement to recognize credit deterioration. The charge may be reversed should credit improve in the future. Prior accounting required recognition of losses of other-than temporary-impairment, which could not be reversed in future periods. The Company periodically reviews its investment portfolio to determine whether an allowance for credit losses is warranted, based on evaluations of the creditworthiness of the issuers/guarantors, the underlying collateral if applicable and the continuing performance of the securities. The Company did not recognize credit charges in 2020 or any other-than-temporary impairment charges in 2019 and 2018. Investments in FHLB and Atlantic Central Bankers Bank (“ACBB”) stock are recorded at cost and amounted to $1.4 million at December 31, 2020 and $5.3 million at December 31, 2019. At those dates, ACBB stock amounted to $40,000. The amount of FHLB stock required to be held is based on the amount of borrowings, and after such borrowings are repaid, the stock may be redeemed. The table below indicates the length of time individual securities had been in a continuous unrealized loss position at December 31, 2020 (in thousands): Available-for-sale Less than 12 months 12 months or longer Total Description of Securities U.S. Government agency securities Asset-backed securities Residential mortgage-backed securities Collateralized mortgage obligation securities Commercial mortgage-backed securities Corporate debt securities Total unrealized loss position investment securities Number of securities 5 24 12 6 4 2 53 Fair Value Unrealized losses Fair Value Unrealized losses Fair Value Unrealized losses $ 594 $ 123,447 6,221 2,505 69,486 — (2) $ (337) (35) (10) (4,562) — 5,322 $ 29,563 6,650 3,489 — 31,796 (118) $ (123) (61) (1) — (3,247) 5,916 $ 153,010 12,871 5,994 69,486 31,796 $ 202,253 $ (4,946) $ 76,820 $ (3,550) $ 279,073 $ (120) (460) (96) (11) (4,562) (3,247) (8,496) The table below indicates the length of time individual securities had been in a continuous unrealized loss position at December 31, 2019 (in thousands): Available-for-sale Less than 12 months 12 months or longer Total Number of securities Fair Value Unrealized losses Fair Value Unrealized losses Fair Value Unrealized losses Description of Securities U.S. Government agency securities Asset-backed securities Residential mortgage-backed securities Collateralized mortgage obligation securities Commercial mortgage-backed securities Total unrealized loss position investment securities 5 28 64 22 4 $ 12,214 $ 115,909 58,682 37,387 35,095 (44) $ (275) (114) (85) (129) 3,986 $ 56,427 73,311 18,136 3,162 (133) $ (260) (987) (123) (16) 16,200 $ 172,336 131,993 55,523 38,257 123 $ 259,287 $ (647) $ 155,022 $ (1,519) $ 414,309 $ (177) (535) (1,101) (208) (145) (2,166) Held-to-maturity Less than 12 months 12 months or longer Total Number of securities Fair Value Unrealized losses Fair Value Unrealized losses Fair Value Unrealized losses Description of Securities Single issuers Total unrealized loss position investment securities 1 1 $ $ — $ — $ — $ — $ 7,152 $ (2,067) $ 7,152 $ 7,152 $ (2,067) $ 7,152 $ (2,067) (2,067) The Company owns one single issuer trust preferred security issued by an insurance company. The security is not rated by any bond rating service. At December 31, 2020, it had a book value of $10.0 million and a fair value of $6.8 million. The Company has evaluated the securities in the above tables as of December 31, 2020 and has concluded that none of these securities required an 104 allowance for credit loss. The Company evaluates whether an allowance for credit loss is required by considering primarily the following factors: (a) the extent to which the fair value is less than the amortized cost of the security, (b) changes in the financial condition, credit rating and near-term prospects of the issuer, (c) whether the issuer is current on contractually obligated interest and principal payments, (d) changes in the financial condition of the security’s underlying collateral and (e) the payment structure of the security. The Company’s determination of the best estimate of expected future cash flows, which is used to determine the credit loss amount, is a quantitative and qualitative process that incorporates information received from third-party sources along with internal assumptions and judgments regarding the future performance of the security. The Company concluded that the securities that are in an unrealized loss position are in a loss position because of changes in market interest rates after the securities were purchased. The Company’s unrealized loss for other debt securities, which include one single issuer trust preferred security, is primarily related to general market conditions, including a lack of liquidity in the market. The severity of the impact of fair value in relation to the carrying amounts of the individual investments is consistent with market developments. The Company’s analysis of each investment is performed at the security level. As a result of its review, the Company concluded that an allowance was not required to recognize credit losses. 105 Note E—Loans The Company has several lending lines of business including small business comprised primarily of SBA loans, direct lease financing, SBLOC and IBLOC and other specialty and consumer lending. Prior to 2020, the Company also originated loans for sale into commercial mortgage-backed securitizations or to secondary government guaranteed loan markets. At origination, the Company elected fair value treatment for these loans as they were originally held-for-sale, to better reflect the economics of the transactions. Currently, the Company intends to hold these loans on its balance sheet, and thus no longer classifies these loans as held-for-sale. The Company continues to present these loans at fair value. At December 31, 2020 and 2019, the fair value of these loans was $1.81 billion and $1.18 billion, and the unpaid principal balance was $1.81 billion and $1.17 billion, respectively. Included in the net realized and unrealized gains (losses) on loans originated for sale in the consolidated statement of operations were changes in fair value resulting in an unrealized loss of $3.6 million in 2020, an unrealized gain of $963,000 in 2019 and an unrealized loss of $979,000 in 2018. These amounts include credit related reductions in fair value of $1.0 million, $486,000 and $829,000, respectively, in 2020, 2019 and 2018. Interest earned on loans held at fair value during the period held is recorded in Interest Income – Loans, including fees in the consolidated statements of operations. The Bank also pledged the majority of its loans held for investment at amortized cost and commercial loans at fair value to either the Federal Home Loan Bank or the Federal Reserve Bank for lines of credit with those institutions. The Federal Home Loan Bank line is periodically utilized to manage liquidity, but the Federal Reserve line has, prior to 2020, not generally been used. However, in light of the impact of the Covid-19 pandemic, the Federal Reserve has encouraged banks to utilize their lines to maximize the amount of funding available for credit markets. Accordingly, the Bank has periodically borrowed against its Federal Reserve line on an overnight basis. The amount of loans pledged varies and the collateral may be unpledged at any time to the extent the collateral exceeds advances. The lines are maintained consistent with the Bank’s liquidity policy which maximizes potential liquidity. At December 31, 2020, $1.70 billion of loans were pledged to the Federal Reserve and $1.25 billion of loans were pledged to the Federal Home Loan Bank. There were no balances against these lines at that date. In 2019, 2018 and 2017, the Company sponsored the structuring of commercial mortgage loan securitizations and in 2020 decided not to pursue additional securitizations. The loans sold to the commercial mortgage-backed securitizations are transitional commercial mortgage loans which are made to improve and rehabilitate existing properties which are already cash flowing. Servicing rights are not retained. Each of the securitizations is considered a variable interest entity of which the Company is not the primary beneficiary. Further, true sale accounting has been applicable to each of the securitizations, as supported by a review performed by an independent third-party consultant. In each of the securitizations, the Company has obtained a tranche of certificates which are accounted for as available-for-sale debt securities. The securities are recorded at fair value at acquisition, which is determined by an independent third party based on the discounted cash flow method using unobservable (level 3) inputs. The loans securitized are structured with some prepayment protection and with extension options which are common for rehabilitation loans. It was expected that those factors would generally offset the impact of prepayments which would therefore not be significant. Accordingly, prepayments on Commercial Real Estate (“CRE“) securities were not originally assumed in the first four securitizations. However, as a result of higher than expected prepayments on CRE2, annual prepayments of 15% on CRE5 were assumed, beginning after the first-year anniversary of the CRE5 securitization. For CRE6, there was no premium or discount associated with the tranche purchased and prepayments were accordingly not estimated. Because of credit enhancements for each security, cash flows were not reduced by expected losses. For each of the securitizations, the Company has recorded a gain which is comprised of (i) the excess of consideration received by the Company in the transaction over the carrying value of the loans at securitization, less related transactions costs incurred; and (ii) the recognition of previously deferred origination and exit fees. There were no securitizations in 2020. A summary of securitizations and securities obtained from those securitizations in 2019 and 2018 is as follows: In the third quarter of 2019, the Company sponsored The Bancorp Commercial Mortgage 2019-CRE6 Trust, securitizing $778.2 million of loans and recording a $14.2 million gain. The certificates obtained by the Company in the transaction had an acquisition date fair value of $51.6 million based upon an initial discount rate of 4.12%. In the first quarter of 2019, the Company sponsored The Bancorp Commercial Mortgage 2019-CRE5 Trust, securitizing $518.3 million of loans and recording a $11.2 million gain. The certificates obtained by the Company in the transaction had an acquisition date fair value of $41.6 million based upon an initial discount rate of 4.75%. 106 In the third quarter of 2018, the Company sponsored The Bancorp Commercial Mortgage 2018-CRE4 Trust, securitizing $341.0 million of loans and recording a $9.0 million gain. The certificates obtained by the Company in the transaction had an acquisition date fair value of $33.7 million based upon an initial discount rate of 4.88%. In the first quarter of 2018, the Company sponsored The Bancorp Commercial Mortgage 2018-CRE3 Trust, securitizing $304.3 million of loans and recording an $11.7 million gain. The certificates obtained by the Company in the transaction had an acquisition date fair value of $28.4 based upon an initial discount rate of 5.79%. In 2020, the Company decided to not pursue securitizations and no future securitizations are currently planned. The loans being currently retained total approximately $1.57 billion and are mostly comprised of multi-family loans, specifically apartment buildings. The $1.57 billion comprises the majority of the commercial loans, at fair value on the balance sheet, with the balance of that category comprised of the government guaranteed portion of SBA loans. The Company analyzes credit risk prior to making loans, on an individual loan basis. The Company considers relevant aspects of the borrowers’ financial position and cash flow, past borrower performance, management’s knowledge of market conditions, collateral and the ratio of the loan amount to estimated collateral value in making its credit determinations. Major classifications of loans, excluding commercial loans, at fair value, are as follows (in thousands): SBL non-real estate SBL commercial mortgage SBL construction Small business loans * Direct lease financing SBLOC / IBLOC ** Advisor financing *** Other specialty lending Other consumer loans **** Unamortized loan fees and costs Total loans, net of unamortized loan fees and costs SBL loans, net of (deferred fees) and costs of $1,536 and $4,215 for December 31, 2020 and December 31, 2019, respectively SBL loans included in commercial loans, at fair value Total small business loans December 31, 2020 December 31, 2019 255,318 300,817 20,273 576,408 462,182 1,550,086 48,282 2,179 4,247 2,643,384 8,939 2,652,323 $ $ 84,579 218,110 45,310 347,999 434,460 1,024,420 — 3,055 4,554 1,814,488 9,757 1,824,245 December 31, 2020 December 31, 2019 577,944 243,562 821,506 $ $ 352,214 220,358 572,572 $ $ $ $ * The preceding table shows small business loans and small business loans held at fair value. The small business loans held at fair value are comprised of the government guaranteed portion of certain SBA loans at the dates indicated (in thousands). A reduction in SBL non-real estate from $293.5 million to $255.3 million in the fourth quarter of 2020 resulted from the commencement of U.S. treasury repayments of PPP loans which totaled $42.1 million in fourth quarter 2020. At December 31, 2020, PPP loans totaled $167.7 million. ** Securities Backed Lines of Credit, or SBLOC, are collateralized by marketable securities, while Insurance Backed Lines of Credit, or IBLOC, are collateralized by the cash surrender value of insurance policies. At Decmber 31, 2020 and December 31, 2019, respectively, IBLOC loans amounted to $437.2 million and $144.6 million. *** In 2020, the Company began originating loans to investment advisors for purposes of debt refinance, acquisition of another firm or internal succession. Maximum loan amounts are subject to loan-to-value ratios of 70%, based on third party business appraisals, but may be increased depending upon the debt service coverage ratio. Personal guarantees and blanket business liens are obtained as appropriate. **** Included in the table above under other consumer loans are demand deposit overdrafts reclassified as loan balances totaling $663,000 and $882,000 at December 31, 2020 and December 31, 2019, respectively. Estimated overdraft charge-offs and recoveries are reflected in the allowance for credit losses and have been immaterial. 107 The following table provides information about loans individually evaluated for credit loss at December 31, 2020 and 2019 (in thousands): Recorded investment Unpaid principal balance December 31, 2020 Related allowance Average recorded investment Interest income recognized Without an allowance recorded SBL non-real estate SBL commercial mortgage Direct lease financing Consumer - home equity With an allowance recorded SBL non-real estate SBL commercial mortgage SBL construction Direct lease financing Consumer - home equity Total SBL non-real estate SBL commercial mortgage SBL construction Direct lease financing Consumer - home equity Without an allowance recorded SBL non-real estate SBL commercial mortgage SBL construction Direct lease financing Consumer - home equity With an allowance recorded SBL non-real estate SBL commercial mortgage SBL construction Direct lease financing Consumer - home equity Total SBL non-real estate SBL commercial mortgage SBL construction Direct lease financing Consumer - home equity $ $ $ $ $ 387 2,037 299 557 3,044 5,268 711 452 — 3,431 7,305 711 751 557 12,755 $ $ 335 76 — 286 489 3,804 971 711 — 121 4,139 1,047 711 286 610 6,793 $ Recorded investment $ 2,836 2,037 299 557 3,044 5,268 711 452 — 5,880 7,305 711 751 557 15,204 $ — $ — — — (2,129) (1,010) (34) (4) — (2,129) (1,010) (34) (4) — $ (3,177) Unpaid principal balance December 31, 2019 Related allowance Average recorded investment $ 2,717 76 — 286 489 4,371 971 711 — 121 7,088 1,047 711 286 610 9,742 108 $ — $ — — — — (2,961) (136) (36) — (9) (2,961) (136) (36) — (9) (3,142) $ 370 1,253 3,352 554 3,257 2,732 711 716 24 3,627 3,985 711 4,068 578 12,969 277 15 284 362 1,161 3,925 561 284 244 344 4,202 576 568 606 1,505 7,457 $ $ $ $ Interest income recognized 3 — — 10 15 — — — — 18 — — — 10 28 5 — — 11 9 30 — — — — 35 — — 11 9 55 The loan review department recommends non-accrual status for loans to the surveillance committee, where interest income appears to be uncollectible or a protracted delay in collection becomes evident. The surveillance committee further vets and approves the non-accrual status. The following table summarizes non-accrual loans with and without an allowance for credit losses (“ACL”) as of the periods indicated (in thousands): SBL non-real estate SBL commercial mortgage SBL construction Direct leasing Consumer $ $ $ 2,824 5,269 711 452 — $ 9,256 335 2,036 $ — 299 301 2,971 $ 3,159 7,305 711 751 301 12,227 Non-accrual loans with a related ACL December 31, 2020 Non-accrual loans without a related ACL Total non-accrual loans December 31, 2019 $ Total non-accrual loans 3,693 1,047 711 — 345 5,796 $ The following table summarizes the Company’s non-accrual loans, loans past due 90 days at December 31, 2020 and 2019, respectively (the Company had no other real estate owned in continuing operations at December 31, 2020 or December 31, 2019): Non-accrual loans SBL non-real estate SBL commercial mortgage SBL construction Direct leasing Consumer Total non-accrual loans Loans past due 90 days or more and still accruing Total non-performing loans Total non-performing assets 2020 December 31, (in thousands) 2019 $ $ 3,159 7,305 711 751 301 12,227 497 12,724 12,724 $ $ 3,693 1,047 711 — 345 5,796 3,264 9,060 9,060 The Company had no other real estate owned (“OREO”) in continuing operations at December 31, 2020 and December 31, 2019. Interest which would have been earned on loans classified as non-accrual at December 31, 2020 and 2019, was $406,000 and $388,000, respectively. No income on non-accrual loans was recognized during 2020 or 2019. In 2020 and 2019, respectively, $890,000 and $870,000 were reversed from interest income, which represented interest accrued on loans placed into non-accrual status during the period. The Company’s loans that were modified as of December 31, 2020 and 2019 and considered troubled debt restructurings are as follows (in thousands): SBL non-real estate Direct lease financing Consumer Total Number December 31, 2020 Pre-modification recorded investment Post-modification recorded investment Number 8 1 2 11 $ $ 911 251 469 1,631 $ $ 109 911 251 469 1,631 December 31, 2019 Pre-modification recorded investment Post-modification recorded investment 8 1 2 11 $ $ 1,309 286 489 2,084 $ $ 1,309 286 489 2,084 The balances below provide information as to how the loans were modified as troubled debt restructured loans at December 31, 2020 and 2019 (in thousands): December 31, 2020 December 31, 2019 Adjusted interest rate Extended maturity Combined rate and maturity Adjusted interest rate Extended maturity Combined rate and maturity SBL non-real estate Direct lease financing Consumer Total $ $ — $ — — $ — 16 251 $ — $ 267 895 $ — 469 1,364 $ — $ — — $ — 51 286 $ — $ 337 1,258 — 489 1,747 The Company had no commitments to extend additional credit to loans classified as troubled debt restructurings as of either December 31, 2020 or 2019. When loans are classified as troubled debt restructurings, the Company estimates the value of underlying collateral and repayment sources. A specific reserve in the allowance for credit losses is established if the collateral valuation, less estimated disposition costs, is lower than the recorded loan value. The amount of the specific reserve serves to increase the provision for credit losses in the quarter the loan is classified as a troubled debt restructuring. As of December 31, 2020, there were eleven troubled debt restructured loans with a balance of $1.6 million which had specific reserves of $467,000. Substantially all of these reserves related to the non-guaranteed portion of SBA loans for start-up businesses. The Company had three troubled debt restructured loans that had been restructured within the last 12 months that have subsequently defaulted. The largest was for a single borrower who came under financial stress and agreed to an orderly liquidation of vehicles collateralizing their $15.3 million loan balance at March 31, 2020, which was reflected in the direct lease financing balance and in troubled debt restructurings at that date. The borrower subsequently filed for bankruptcy and the bankruptcy court gave the Company permission to sell the vehicles which were transferred to other assets as of June 30, 2020. Subsequent vehicle sales have repaid substantially all of the balance which has been reduced to $57,000. The following table summarizes the other two loans that were restructured within the 12 months ended December 31, 2020 that have subsequently defaulted (in thousands). SBL non-real estate Total December 31, 2020 Number Pre-modification recorded investment 2 2 $ $ 689 689 The SBA began, in April 2020, to make six months of principal and interest payments on SBA 7a loans, which are generally 75% guaranteed by the U.S. government. As of December 31, 2020, the Company had $337.9 million of related guaranteed balances, and additionally had $167.7 million of PPP loan balances which were also guaranteed. The majority of the six months of support expired in the fourth quarter of 2020, and the Company is generally approving Covid-19 pandemic-related deferrals for principal and interest payments as they are requested by borrowers. Additionally, the Company has, and is, granting such deferrals for certain other loans. The Consolidated Appropriations Act, 2021, became law in December 2020 and provided for at least an additional two months of principal and interest payments on SBA 7a loans, with up to five months of payments for hotel, restaurant and other more highly impacted loans. Unlike the six months of CARES Act payments, these additional payments are capped at $9,000 per month. Per section 4013 of the CARES Act, accounting and banking regulators have determined that loans with Covid-19 pandemic-related deferrals of principal and interest payments will not, during the deferral period, be classified as delinquent, non-accrual or restructured. Such treatment is temporary and will terminate after the earlier of the end of the national emergency, or December 31, 2021. Effective January 1, 2020, CECL accounting replaced the prior incurred loss model that recognized losses when it became probable that a credit loss would be incurred, with a new requirement to recognize lifetime expected credit losses immediately when a financial asset is originated or purchased. The allowance for credit losses is a valuation account that is deducted from the amortized cost basis of loans to present the net amount expected to be collected on the loans. Loans, or portions thereof, are charged off against 110 the allowance when they are deemed uncollectible. Loans are deemed uncollectible based on individual facts and circumstances including the quality of repayment sources, the length of collection efforts and the probability and timing of recoveries. During the first quarter of 2020, upon adoption of the guidance, the allowance for credit losses was increased by $2.6 million. Additionally, $569,000 was established as an allowance for off-balance sheet credit losses (for unfunded loan commitments) and recorded in other liabilities. These amounts did not impact the Company’s Consolidated Statement of Operations, as the guidance required these cumulative differences between the two accounting conventions to flow through retained earnings, net of their income tax benefit. The following table shows the effect of the adoption of CECL as of January 1, 2020 and the December 31, 2020 allowance for credit loss (in thousands). Allowance for credit losses on loans and leases SBL non real estate SBL commercial mortgage SBL construction Direct lease financing SBLOC IBLOC Advisor financing Other specialty lending (1) Consumer - other Unallocated Liabilities: Allowance for credit losses on off-balance sheet credit exposures Total allowance for credit losses $ $ $ December 31, 2019 Incurred loss method January 1, 2020 CECL (day 1 adoption) December 31, 2020 CECL Amount % of Segment Amount % of Segment Amount % of Segment 4,985 1,472 432 2,426 440 113 — 12 40 318 10,238 5.89% $ 0.67% 0.95% 0.56% 0.05% 0.08% —% 0.39% 0.88% 0.56% $ 4,765 2,009 571 4,788 440 72 — 170 60 — 12,875 5.63% $ 0.92% 1.26% 1.10% 0.05% 0.05% —% 5.56% 1.32% 0.71% $ 5,060 3,315 328 6,043 557 218 362 150 49 — 16,082 1.98% 1.10% 1.62% 1.31% 0.05% 0.05% 0.75% 6.88% 1.15% 0.61% — 10,238 $ 569 13,444 $ 795 16,877 (1) Included in other specialty lending are $35.4 million of SBA loans purchased for CRA purposes as of December 31, 2020. These loans are classified as SBL in the Company’s loan tables. Management estimates the allowance using relevant available internal and external historical loan performance information, current economic conditions and reasonable and supportable forecasts. Historical credit loss experience provides the initial basis for the estimation of expected credit losses over the estimated remaining life of the loans. The methodology used in the estimation of the allowance, which is performed at least quarterly, is designed to be responsive to changes in portfolio credit quality and the impact of current and future economic conditions on loan performance. The review of the appropriateness of the allowance is performed by the Chief Credit Officer and presented to the audit committee for their review. The allowance for credit losses includes reserves on loan pools with similar risk characteristics based on a lifetime loss-rate model, or vintage analysis, as described in the following paragraph. Loans that do not share risk characteristics are evaluated on an individual basis. If foreclosure is believed to be probable or repayment is expected from the sale of the collateral, a reserve for deficiency is established within the allowance. Expected credit losses for such collateral dependent loans are based on the difference between loan principal and the estimated fair value of the collateral, adjusted for estimated disposition costs as appropriate. For purposes of determining the pool-basis reserve, the loans not assigned an individual reserve are segregated by product type, to recognize differing risk characteristics within portfolio segments. A historical loss rate is calculated for each product type, except SBLOC and IBLOC, based upon historical net charge-offs for that product. The loss rate is determined by classifying charge-off losses according to the year the related loans were originated, which is referred to as vintage analysis. The loss rate is then projected over the estimated remaining loan lives unique to each loan pool, to determine estimated lifetime losses. For SBLOC and IBLOC, since losses have not been incurred, probability of loss/loss given default considerations are utilized. Additionally, for all loan pools the Company adds to the allowance a component for each pool based upon qualitative factors such as the Company’s current loan performance statistics as determined by pool. These qualitative factors adjust for asset specific differences between historical loss experience and the current portfolio for each pool. The qualitative factors are intended to address factors that may not be reflected in historical loss rates and otherwise unaccounted for in the quantitative process. A similar process is employed to calculate an allowance assigned to off-balance sheet commitments, which are comprised of unfunded loan commitments and letters of credit. That allowance is recorded in other liabilities. The model also includes qualitative factors which may increase or decrease the allowance compared to historical loss rates. However, expected losses provided for in the allowance are primarily based on applying 111 historical loss rates over the estimated remaining lives of the loans. Even though portions of the allowance may be allocated to loans that have been individually measured for credit deterioration, the entire allowance is available for any credit that, in management’s judgment, should be charged off. The Company ranks its qualitative factors in five levels: minimal risk, low, moderate, moderate-high and high. When the Company adopted CECL as of January 1, 2020, the management assumption was that some degree of economic slowdown should be considered over the next eighteen months. That belief reflected the length of the current economic expansion and the relatively high level of unsustainable deficit spending. Accordingly, certain of the Company’s qualitative factors were set at moderate as of January 1, 2020. Based on the uncertainty as to how the Covid-19 pandemic would impact the Company’s loan pools, the Company increased other qualitative factors to moderate in 2020. The economic qualitative factor is based on the estimated impact of economic conditions on the loan pools, as distinguished from the economic factors themselves. The Company’s charge-offs have been non-existent for SBLOC and IBLOC. Further, the charge-off history for SBL and leasing do not correlate with economic conditions. Given the continuing economic weakness, the economic qualitative component for the non-guaranteed portion of SBA 7a loans, was increased to moderate high. While specific or groups of economic factors did not correlate with actual historical losses, multiple economic factors are considered. For the non-guaranteed portion of SBA loans and leasing, the Company’s loss forecasting analysis included a review of industry statistics. However, the Company’s own charge-off history was the primary quantitative element in the forecasts. 112 Below are the portfolio segments used to pool loans with similar risk characteristics and align with the Company’s methodology for measuring expected credit losses. These pools have similar risk and collateral characteristics, and certain of these pools are broken down further in determining and applying the vintage loss estimates previously discussed. For instance, within the direct lease financing pool, government and public institution leases are considered separately. Additionally, the Company evaluates its loans under an internal loan risk rating system as a means of identifying problem loans. The special mention classification indicates weaknesses that may, if not cured, threaten the borrower’s future repayment ability. A substandard classification reflects an existing weakness indicating the possible inadequacy of net worth and other repayment sources. These classifications are used both by regulators and peers, as they have been correlated with an increased probability of credit losses. A summary of the Company’s primary portfolio pools and loans accordingly classified, by year of origination, at December 31, 2020 is as follows (in thousands): As of December 31, 2020 SBL non real estate Non-rated Pass Special mention Substandard Total SBL non-real estate SBL commercial mortgage Non-rated Pass Special mention Substandard Total SBL commercial mortgage SBL construction Non-rated Pass Substandard Total SBL construction Direct lease financing Non-rated Pass Substandard Total direct lease financing SBLOC Non-rated Pass Total SBLOC IBLOC Non-rated Pass Total IBLOC Other specialty Non-rated Pass Total other specialty Advisor financing Non-rated Pass Total advisor financing Consumer Non-rated Pass Substandard Total consumer Total * 2020 2019 2018 2017 2016 Prior Revolving loans at amortized cost Total $ 169,598 $ 10,775 — — 180,373 — $ 10,943 — — 10,943 — $ 12,002 731 20 12,753 — $ 5,454 — 1,489 6,943 — $ 7,153 499 1,347 8,999 — $ 9,964 767 1,491 12,222 — $ — — — — 20,185 26,971 — — 47,156 821 6,769 — 7,590 23,273 249,946 3,536 276,755 — — — — — — 2,691 376 3,067 23,014 25,941 48,955 933 — — 933 564,829 $ $ 2,758 76,975 1,852 — 81,585 — 1,146 — 1,146 2,888 90,156 45 93,089 — — — — — — — 46,099 — — 46,099 — 11,081 — 11,081 2,189 53,638 97 55,924 — — — — — — — 3,569 3,569 — 6,225 6,225 — — — — — — — — — — — — — — 190,332 $ 132,082 $ 113 — 39,219 — — 39,219 — — — — 1,093 23,944 152 25,189 — — — — — — — 7,320 7,320 — — — — 32,505 — 77 32,582 — — 711 711 447 9,091 536 10,074 — — — — — — — 7,228 7,228 — — — — 35,298 257 7,605 43,160 — — — — 7 1,106 38 1,151 — — — — — — — 12,555 12,555 — — — 14 — — 14 78,685 $ — — — — 59,594 $ 1,558 1,441 301 3,300 72,388 $ — — — — — — — — — — — — — 8,099 1,109,161 1,117,260 132,777 304,376 437,153 — — — — — — — — — — 1,554,413 $ 169,598 56,291 1,997 4,347 232,233 22,943 257,067 2,109 7,682 289,801 821 18,996 711 20,528 29,897 427,881 4,404 462,182 8,099 1,109,161 1,117,260 132,777 304,376 437,153 2,691 37,273 39,964 23,014 25,941 48,955 2,505 1,441 301 4,247 2,652,323 Included in the table above, in the SBL non real estate non-rated total of $169.6 million, were $167.7 million of PPP loans which are government guaranteed. The following table provides information by credit risk rating indicator for each segment of the loan portfolio excluding commercial loans at fair value at December 31, 2019 (in thousands): SBL non-real estate SBL commercial mortgage SBL construction Direct lease financing SBLOC / IBLOC Other specialty lending Consumer Unamortized loan fees and costs Pass Special mention Substandard Unrated subject to review * Unrated not subject to review * Total loans December 31, 2019 $ $ 76,108 208,809 44,599 420,289 942,858 3,055 2,545 — 1,698,263 $ $ 3,045 2,249 — — — — — — 5,294 $ $ 4,430 5,577 711 8,792 — — 345 — 19,855 $ $ — — — — — — — — — $ $ 996 1,475 — 5,379 81,562 — 1,664 9,757 100,833 $ $ 84,579 218,110 45,310 434,460 1,024,420 3,055 4,554 9,757 1,824,245 Included in other specialty lending in the December 31, 2020 table above are $35.4 million of SBA loans purchased for CRA purposes as of December 31, 2020. These loans are classified as SBL in the Company’s loan table which classify loans by type, as opposed to risk characteristics. * At December 31, 2020, in excess of 50% of the total continuing loan portfolio was reviewed. The targeted coverages and scope of the reviews are risk- based and vary according to each portfolio. These thresholds are maintained as follows: Security Backed Lines of Credit (SBLOC) – The targeted review threshold for 2020 was 40% with the largest 25% of SBLOCs by commitment to be reviewed annually. A random sampling of a minimum of 20 of the remaining loans will be reviewed each quarter. At December 31, 2020, approximately 62% of the SBLOC portfolio had been reviewed. Insurance Backed Lines of Credit (IBLOC) – The targeted review threshold for 2020 was 40% with the largest 25% of IBLOCs by commitment to be reviewed annually. A random sample of the remaining loans will also be reviewed and a minimum of 20 loans will be reviewed each quarter. At December 31, 2020, approximately 70% of the IBLOC portfolio had been reviewed. Advisor Financing – The targeted review threshold for 2020 was 50%. At December 31, 2020, approximately 51% of the advisor financing portfolio had been reviewed. The loan balance review threshold is $1.0 million. Small Business Loans – The targeted review threshold for 2020 was 60%, to be rated and/or reviewed within 90 days of funding, less fully guaranteed loans purchased for CRA, or fully guaranteed PPP loans. The loan balance review threshold is $1.5 million and, additionally, any classified loans. At December 31, 2020, over 80% of the non government guaranteed loan portfolio had been reviewed. Direct Lease Financing – The targeted review threshold for 2020 was 35%. At December 31, 2020, approximately 51% of the leasing portfolio had been reviewed. All lease relationships exceeding $1.5 million are reviewed. Commercial Mortgages, at fair value (Floating Rate) – The targeted review threshold for 2020 was 60%. Floating rate loans will be reviewed initially within 90 days of funding and will be monitored on an ongoing basis as to payment status. Subsequent reviews will be performed based on a sampling each quarter. Each floating rate loan will be reviewed if any available extension options are exercised. At December 31, 2020, approximately 100% of the CMBS floating rate loans on the books more than 90 days had been reviewed. Commercial Mortgages, at fair value (Fixed Rate) - 100% of fixed rate loans that are unable to be readily sold on the secondary market and remain on the Bank's books after nine months will be reviewed at least annually. At December 31, 2020, approximately 100% of the CMBS fixed rate portfolio had been reviewed. 114 Specialty Lending - Specialty Lending, defined as commercial loans unique in nature that do not fit into other established categories, have a review coverage threshold of 100% for non-Community Reinvestment Act (“CRA”) loans. At December 31, 2020, approximately 100% of the non-CRA loans had been reviewed. Home Equity Lines of Credit, or (“HELOC”) – The targeted review threshold for 2020 was 50%. At December 31, 2020, approximately 57% of the HELOC portfolio had been reviewed. SBL. Substantially all small business loans consist of SBA loans. The Bank participates in loan programs established by the SBA, including the 7(a) Loan Guarantee Program and the 504 Fixed Asset Financing Program and a temporary program, the Paycheck Protection Program, or (“PPP”), in 2020. The 7(a) Loan Guarantee Program is designed to help small business borrowers start or expand their businesses by providing partial guarantees of loans made by banks and non- bank lending institutions for specific business purposes, including long or short term working capital; funds for the purchase of equipment, machinery, supplies and materials; funds for the purchase, construction or renovation of real estate; and funds to acquire, operate or expand an existing business or refinance existing debt, all under conditions established by the SBA. The 504 Fixed Asset Financing Program includes the financing of real estate and commercial mortgages. In 2020, the Company also participated in PPP, which provides short-term loans to small businesses. PPP loans are fully guaranteed by the U.S. government. This program was a specific response to the Covid-19 pandemic, and these loans are expected to be reimbursed by the U.S. government within one year of their origination. The Company segments the SBL portfolio into four pools: non-real estate, commercial mortgage and construction to capture the risk characteristics of each pool, and the PPP loans discussed above. In the table above, the government guaranteed PPP loans, amounting to $167.7 million, are included in non-rated SBL non-real estate. The qualitative factors for SBL loans focus on changes in international, national, regional, and local economic and business conditions, changes in the value of underlying collateral, changes in credit concentrations, and changes in the volume and severity of past due loans. Additionally, the construction segment adds a qualitative factor for general construction risk, such as construction delays. The U.S. government guaranteed portions of 7a loans and fully guaranteed PPP loans, are not included in the risk pools because they have inherently different risk characteristics because of the U.S. government guarantee. Direct lease financing. The Company provides lease financing for commercial and government vehicle fleets and, to a lesser extent, provides lease financing for other equipment. Leases are either open-end or closed-end. An open-end lease is one in which, at the end of the lease term, the lessee must pay us the difference between the amount at which Company sells the leased asset and the stated termination value. Termination value is a contractual value agreed to by the parties at the inception of a lease as to the value of the leased asset at the end of the lease term. A closed-end lease is one for which no such payment is due on lease termination. In a closed-end lease, the risk that the amount received on a sale of the leased asset will be less than the residual value is assumed by us, as lessor. The qualitative factors for direct lease financing focus on international, national, regional, and local economic and business conditions, changes in the value of underlying collateral, changes in credit concentrations, and changes in the volume and severity of past due loans. SBLOC. SBLOC loans are made to individuals, trusts and entities and are secured by a pledge of marketable securities maintained in one or more accounts with respect to which the Company obtains a securities account control agreement. The securities pledged may be either debt or equity securities or a combination thereof, but all such securities must be listed for trading on a national securities exchange or automated inter-dealer quotation system. SBLOCs are typically payable on demand. Maximum SBLOC line amounts are calculated by applying a standard ‘advance rate’ calculation against the eligible security type depending on asset class: typically up to 50% for equity securities and mutual fund securities and 80% for investment grade (Standard & Poor’s rating of BBB- or higher, or Moody’s rating of Baa3 or higher) municipal or corporate debt securities. Substantially all SBLOCs have full recourse to the borrower. The underlying securities collateral for SBLOC loans is monitored on a daily basis to confirm the composition of the client portfolio and its daily market value. The primary qualitative factor in the SBLOC analysis is the ratio of loans outstanding to market value. This factor has been maintained at low levels, which has remained appropriate as losses have not materialized despite the historic declines in the equity markets during 2020, during which there were no losses. Significant losses have not been incurred since inception of this line of business. Additionally, the advance rates noted above were established to provide the Company with protection from declines in market conditions from the origination date of the lines of credit. IBLOC. IBLOC loans are collateralized by the cash surrender value of insurance policies. Should a loan default, the primary risks for IBLOCs are if the insurance company issuing the policy were to become insolvent, or if that company would fail to recognize the Bank’s assignment of policy proceeds. To mitigate these risks, insurance company ratings are periodically evaluated for compliance with Bank standards. Additionally, the Bank utilizes assignments of cash surrender value which legal counsel has concluded are enforceable. The qualitative factors for IBLOC primarily focus on the concentration risk with insurance companies. 115 Advisor financing. In 2020, the Bank began originating loans to investment advisors for purposes of debt refinance, acquisition of another firm or internal succession. Maximum loan amounts are subject to loan-to-value ratios of 70%, based on third party business appraisals, but may be increased depending upon the debt service coverage ratio. Personal guarantees and blanket business liens are obtained as appropriate. The qualitative factors for advisor financing focus on changes in lending policies and procedures, portfolio performance and economic conditions. Other specialty lending and consumer loans. Other specialty lending loans and consumer loans are categories of loans which the Company generally no longer offers. The loans primarily are consumer loans and home equity loans. The qualitative factors for all other specialty lending and consumer loans focus on changes in the underlying collateral for collateral dependent loans, portfolio loan performance, loan concentrations and changes in economic conditions. Expected credit losses are estimated over the estimated remaining lives of loans. The estimate excludes possible extensions, renewals and modifications unless either of the following applies: management has a reasonable expectation that a loan will be restructured, or the extension or renewal options are included in the borrower contract and are not unconditionally cancellable by us. The Company does not measure an allowance for credit losses on accrued interest receivable balances, because these balances are written off in a timely manner as a reduction to interest income when loans are placed on non-accrual status. Allowance for credit losses on off-balance sheet credit exposures. The Company estimates expected credit losses over the contractual period in which the Company is exposed to credit risk via a contractual obligation to extend credit, unless that obligation is unconditionally cancellable by the Company. The allowance for credit losses on off-balance sheet credit exposures is adjusted through the provision for credit losses. The estimate considers the likelihood that funding will occur over the estimated life of the commitment. The amount of the allowance in the liability account as of December 31, 2020 was $795,000. A detail of the changes in the allowance for credit losses by loan category and summary of loans evaluated individually and collectively for credit deterioration is as follows (in thousands): Beginning balance 12/31/2019 1/1 CECL adjustment Charge-offs Recoveries Provision (credit) Ending balance Ending balance: Individually evaluated for expected credit loss Ending balance: Collectively evaluated for expected credit loss Loans: Ending balance* Ending balance: Individually evaluated for expected credit loss Ending balance: Collectively evaluated for expected credit loss $ $ $ $ $ $ SBL non- real estate $ SBL commercial mortgage SBL construction Direct lease financing SBLOC / IBLOC Advisor financing Other specialty lending Other consumer loans Unallocated Total December 31, 2020 4,985 $ (220) (1,350) 103 1,542 5,060 $ 1,472 $ 537 — — 1,306 3,315 $ 432 $ 139 — — (243) 328 $ 2,426 $ 2,362 (2,243) 570 2,928 6,043 $ 553 $ (41) — — 263 775 $ — $ — — — 362 362 $ 12 $ 158 — — (20) 150 $ 40 $ 20 — — (11) 49 $ 318 $ (318) — — — — $ 10,238 2,637 (3,593) 673 6,127 16,082 2,129 $ 1,010 $ 34 $ 4 $ — $ — $ — $ — $ — $ 3,177 2,931 $ 2,305 $ 294 $ 6,039 $ 775 $ 362 $ 150 $ 49 $ — $ 12,905 255,318 $ 300,817 $ 20,273 $ 462,182 $ 1,550,086 $ 48,282 $ 2,179 $ 4,247 $ 8,939 $ 2,652,323 3,431 $ 7,305 $ 711 $ 751 $ — $ — $ — $ 557 $ — $ 12,755 251,887 $ 293,512 $ 19,562 $ 461,431 $ 1,550,086 $ 48,282 $ 2,179 $ 3,690 $ 8,939 $ 2,639,568 116 Beginning balance 1/1/2019 Charge-offs Recoveries Provision (credit) Ending balance Ending balance: Individually evaluated for impairment Ending balance: Collectively evaluated for impairment Loans: Ending balance* Ending balance: Individually evaluated for impairment Ending balance: Collectively evaluated for impairment $ $ $ $ $ $ $ SBL non-real estate SBL commercial mortgage SBL construction Direct lease financing SBLOC / IBLOC Other specialty lending December 31, 2019 4,636 (1,362) 125 1,586 4,985 $ $ 941 $ — — 531 1,472 $ 250 $ — — 182 432 $ 2,025 $ (528) 51 878 2,426 $ 393 $ — — 160 553 $ Other consumer loans Unallocated 108 $ 60 $ — — (48) 12 $ (1,103) 2 1,033 40 $ 240 $ — — 78 318 $ Total 8,653 (2,993) 178 4,400 10,238 2,961 $ 136 $ 36 $ — $ — $ — $ 9 $ — $ 3,142 2,024 $ 1,336 $ 396 $ 2,426 $ 553 $ 12 $ 31 $ 318 $ 7,096 84,579 $ 218,110 $ 45,310 $ 434,460 $ 1,024,420 $ 3,055 $ 4,554 $ 9,757 $ 1,824,245 4,139 $ 1,047 $ 711 $ 286 $ — $ — $ 610 $ — $ 6,793 80,440 $ 217,063 $ 44,599 $ 434,174 $ 1,024,420 $ 3,055 $ 3,944 $ 9,757 $ 1,817,452 *The ending balance for loans in the unallocated column represents deferred costs and fees. The Company did not have loans acquired with deteriorated credit quality at either December 31, 2020 or December 31, 2019. 117 A detail of the Company’s delinquent loans by loan category is as follows (in thousands): 30-59 Days past due 60-89 Days past due 90+ Days still accruing December 31, 2020 Non-accrual Total past due SBL non-real estate SBL commercial mortgage SBL construction Direct lease financing SBLOC / IBLOC Advisor financing Other specialty lending Consumer - other Consumer - home equity Unamortized loan fees and costs SBL non-real estate SBL commercial mortgage SBL construction Direct lease financing SBLOC / IBLOC Other specialty lending Consumer - other Consumer - home equity Unamortized loan fees and costs $ $ $ $ 1,760 87 — 2,845 650 — — — — — 5,342 30-59 Days past due 36 — — 2,008 290 — — — — 2,334 $ $ $ $ 805 961 — 941 247 — — — — — 2,954 60-89 Days past due 125 1,983 — 2,692 75 — — — — 4,875 $ $ $ $ Note F—Premises and Equipment Premises and equipment are as follows (in thousands): Land Buildings Furniture, fixtures, and equipment Leasehold improvements Accumulated depreciation 110 — — 78 309 — — — — — 497 $ $ $ 3,159 7,305 711 751 — — — — 301 $ 5,834 8,353 711 4,615 1,206 — — — 301 $ Current 249,484 292,464 19,562 457,567 1,548,880 48,282 2,179 1,164 2,782 — 12,227 $ — 21,020 $ 8,939 2,631,303 $ 90+ Days still accruing December 31, 2019 Non-accrual Total past due $ — — — 3,264 — — — — $ 3,693 1,047 711 — — — — 345 $ 3,854 3,030 711 7,964 365 — — 345 $ Current 80,725 215,080 44,599 426,496 1,024,055 3,055 1,137 3,072 — 3,264 $ — 5,796 $ — 16,269 $ 9,757 1,807,976 $ Total loans 255,318 300,817 20,273 462,182 1,550,086 48,282 2,179 1,164 3,083 8,939 2,652,323 Total loans 84,579 218,110 45,310 434,460 1,024,420 3,055 1,137 3,417 9,757 1,824,245 Estimated useful lives - 39 years 3 to 12 years 6 to 10 years $ $ December 31, 2020 2019 1,732 3,436 55,253 11,225 71,646 (54,038) 17,608 $ $ 1,732 3,436 52,172 11,035 68,375 (50,837) 17,538 Depreciation expense for the years ended December 31, 2020, 2019 and 2018 was approximately $3.2 million, $3.7 million and $4.0 million, respectively. Note G—Time Deposits There were no time deposits outstanding at December 31 2020. At December 31, 2019 there were $475.0 million of time deposits outstanding, all of which matured in 2020. 118 Note H—Variable Interest Entity (“VIE”) VIEs are entities that, by design, either (1) lack sufficient equity to permit the entity to finance its activities without additional subordinated financial support from other parties, or (2) have equity investors that do not have the ability to make significant decisions relating to the entity’s operations through voting rights, or do not have the obligation to absorb the expected losses, or do not have the right to receive the residual returns of the entity. The most common type of VIE is a special purpose entity (“SPE”). SPEs are commonly used in securitization transactions in order to isolate certain assets and distribute the cash flows from those assets to investors. The basic SPE structure involves a company selling assets to the SPE with the SPE funding the purchase of those assets by issuing securities to investors. The agreements that govern the transaction specify how the cash earned on the assets must be allocated to the SPE’s investors and other parties that have rights to those cash flows. SPEs are generally structured to insulate investors from claims on the SPE’s assets by creditors of other entities, including the creditors of the seller of the assets. The primary beneficiary of a VIE (i.e., the party that has a controlling financial interest) is required to consolidate the assets and liabilities of the VIE. The primary beneficiary is the party that has both (1) the power to direct the activities of the VIE that most significantly impact the VIE’s economic performance; and (2) through its interests in the VIE, the obligation to absorb losses or the right to receive benefits from the VIE that could potentially be significant to the VIE. The Company holds variable interests in Walnut Street 2014-1 LLC (“WS 2014”), accounted for as a debt instrument for which the Company elected the fair value option. The debt acquired was a 49% equity interest in WS 2014 as well as 100% of the A-Notes and 49% of the B-Notes that WS 2014 issued in a securitization transaction. The assets within the securitization consisted of loans and loan collateral from the Company’s discontinued loan portfolio. The variable interests relate to the economic interests held by the Company in WS 2014 and the asset management contract between the Company and WS 2014. The Company is not the primary beneficiary, as it does not have the controlling financial interest in WS 2014, and therefore does not consolidate WS 2014. At December 31, 2020, the Company’s investment in WS 2014 was $31.3 million and was classified as an investment in unconsolidated entity in the consolidated balance sheet. The Company’s remaining exposure to loss is equal to the balance of the Company’s interest, or $31.3 million. 119 The following table shows the total unpaid principal amount of assets held in WS 2014, shown as commercial and other, at December 31, 2020 and 2019 (in thousands). Continuing involvement for WS 2014 includes servicing the loans and holding senior interests or subordinated interests. It also separately shows the Company’s interests in CRE1, CRE2, CRE3, CRE4, CRE5 and CRE6, which represent single securities purchased by the Company in each of the securitizations for which the Company generated all of the commercial mortgage-backed loan collateral. Commercial and other Commercial mortgage-backed securities CRE1 (c) CRE2 (c) CRE3 CRE4 CRE5 CRE6 Principal amount outstanding December 31, 2020 Total assets held by securitization VIEs (a) Assets held in consolidated securitization VIEs Assets held in nonconsolidated VIEs with continuing involvement The Company's interest in securitized assets in nonconsolidated VIEs (b) $ 43,982 $ — $ 43,982 $ 28,152 114,205 111,158 157,038 350,569 625,773 — — — — — — 28,152 114,205 111,158 157,038 350,569 625,773 31,294 7,342 12,574 17,495 25,575 33,042 51,558 Principal amount outstanding December 31, 2019 Total assets held by securitization VIEs (a) Assets held in consolidated securitization VIEs Assets held in nonconsolidated VIEs with continuing involvement The Company's interest in securitized assets in nonconsolidated VIEs Commercial and other Commercial mortgage-backed securities $ 56,661 $ — $ 56,661 $ CRE1 CRE2 CRE3 CRE4 CRE5 CRE6 52,143 134,216 221,285 296,827 494,567 775,557 — — — — — — 52,143 134,216 221,285 296,827 494,567 775,557 39,154 16,794 12,570 19,861 29,612 38,496 51,558 (a) Consists of commercial loans predominantly secured by real estate. (b) For securities purchased from securitizations which comprise the Company's interest: CRE1 and CRE2 are non-rated and CRE3, CRE4, CRE5 and CRE6 were "A-" rated as of December 31, 2020. CRE1, CRE2, CRE3, CRE4, and CRE5 are valued by discounted cash flow analysis and CRE6 is priced by a pricing service. (c) As of December 31, 2020 the principal balance of the security the Company owned issued by CRE-1 was $7.3 million. Repayment is expected from the workout or disposition of commercial real estate collateral, all proceeds of which will first repay our $7.3 million balance. The collateral consists of a hotel in a high-density populated area in a northeastern major metropolitan area. The hotel is valued at over $35 million, based upon a post-Covid 2020 appraisal. As of December 31, 2020 the principal balance of the security the Company owned issued by CRE-2 was $12.6 million. Repayment is expected from the workout or disposition of commercial real estate collateral, after repayment of more senior tranches. Our $12.6 million security has 27% excess credit support; thus, losses of 27% of remaining security balances would have to be incurred, prior to any loss on our security. Additionally, the commercial real estate collateral was appraised in 2017, with certain of those appraisals updated in 2020 at the direction of the special servicer, for an appraised value of approximately $137 million. The remaining principal to be repaid on all securities is approximately $114.2 million. The excess of the appraised amount over the remaining principal to be repaid on all securities further reduces credit risk, in addition to the 27% credit support within the securitization structure. However, reappraisals for remaining properties could result in further decreases in collateral valuation. While available information indicates that collateral valuation will be adequate to repay our security, there can be no assurance that such valuations will be realized upon loan resolutions, and that deficiencies will not exceed the 27% credit support. 120 Note I—Debt 1.Short-term borrowings The Bank has overnight borrowing capacity with the Federal Home Loan Bank of Pittsburgh which amounted to $1.03 billion at December 31, 2020, collateralized by loans. Borrowings under this arrangement have a variable interest rate. The Bank also had a $1.31 billion line with the FRB as of that date, also collateralized by loans. As of December 31, 2020, the Bank did not have any borrowings outstanding on these lines. The details of these categories are presented below: Short-term borrowings Balance at year-end Average during the year Maximum month-end balance Weighted average rate during the year Rate at December 31 2. Securities sold under agreements to repurchase 2020 As of or for the year ended December 31, 2019 (dollars in thousands) 2018 $ $ — 27,322 140,000 0.72% 0.25% $ — 129,031 300,000 2.43% 1.50% — 20,346 100,000 2.22% 2.35% Securities sold under agreements to repurchase generally mature within 30 days from the date of the transactions. The detail of securities sold under agreements to repurchase is presented below: Securities sold under repurchase agreements Balance at year-end Average during the year Maximum month-end balance Weighted average rate during the year Rate at December 31 2020 As of or for the year ended December 31, 2019 (dollars in thousands) 2018 $ $ 42 49 82 —% —% $ 82 90 93 —% —% 93 173 223 —% —% 3. Guaranteed preferred beneficiary interest in the Company’s subordinated debt As of December 31, 2020, the Company held two statutory business trusts: The Bancorp Capital Trust II and The Bancorp Capital Trust III. In each case, the Company owns all the common securities of the Trust. The Trusts issued preferred capital securities to investors and invested the proceeds in the Company through the purchase of junior subordinated debentures issued by the Company. These debentures are the sole assets of the Trusts. The $10.3 million of debentures issued to The Bancorp Capital Trust II and the $3.1 million of debentures issued to The Bancorp Capital Trust III were both issued on November 28, 2007, mature on March 15, 2038 and bear interest equal to 3-month LIBOR plus 3.25%. As of December 31, 2020, the Trusts qualify as VIEs under ASC 810, Consolidation. However, the Company is not considered the primary beneficiary and, therefore, the Trusts are not consolidated in the Company’s consolidated financial statements. The Trusts are accounted for under the equity method of accounting. 4. Senior debt On August 13, 2020, the Company issued $100.0 million of senior debt with a maturity date of August 15, 2025, and a 4.75% interest rate, with interest paid semi-annually on March 15 and September 15. The Senior Notes are the Company’s direct, unsecured and unsubordinated obligations and rank equal in priority with all of the Company’s existing and future unsecured and unsubordinated indebtedness and senior in right of payment to all of the Company’s existing and future subordinated indebtedness. 121 Note J—Shareholders’ Equity In 2020, the Company adopted a common stock repurchase program in which future share repurchases, if made, will reduce the number of shares outstanding. Up to $10.0 million of share purchases in each quarter of 2021 have been authorized. Repurchased shares may be reissued for various corporate purposes. The repurchase program may be amended or terminated at any time. As of December 31, 2020, under a different plan, the Company had repurchased 100,000 shares. Shares were repurchased at market price and were recorded as treasury stock at that amount, using the cost method. Note K—Benefit Plans 401 (k) Plan The Company maintains a 401(k) savings plan covering substantially all employees of the Company. Under the plan, the Company matches 50% of the employee contributions for all participants, not to exceed 6% of their salary. Contributions made by the Company were approximately $1.7 million, $1.6 million and $1.3 million for the years ended December 31, 2020, 2019 and 2018, respectively and are reflected in salaries and employee benefits in the consolidated statement of operations. Supplemental Executive Retirement Plan In 2005, the Company began contributing to a supplemental executive retirement plan for its former Chief Executive Officer that provides annual retirement benefits of $25,000 per month until death. There were $300,000 of disbursements under the plan in each of 2020, 2019 and 2018. The actuarial assumptions as of December 31, 2020, 2019 and 2018 reflected respective discount rates of 1.59%, 2.62% and 3.79% with a monthly benefit of $25,000. Projected payouts for each of the next five years are $300,000 per year and $1.1 million for the subsequent five years. The Company adjusts its related liability to actuarially derived estimates of lifetime payouts based upon actuarial tables as follows: SOA Pri-2012 Amount-Weighted White Collar Retiree Mortality Table with Mortality Improvement Scale MP-2020. The Company’s related expense was $465,000 and $357,000, respectively, for the years ended December 31, 2020 and 2019. The Company reversed $34,000 of expense for the year ended December 31, 2018 based upon changes to actuarial tables. As of December 31, 2020, the Company had accrued $3.3 million for potential future payouts. Note L—Income Taxes The Company operates in the United States and is subject to corporate net income taxes for federal and state purposes. Tax expense is computed in total on combined continuing and discontinued operations, then separately for continuing operations which is subtracted from that total. The remainder is shown as tax expense for discontinued operations. The components of income tax expense included in the statements of continuing operations are as follows: Current tax provision Federal State Deferred tax provision (benefit) Federal State 2020 For the years ended December 31, 2019 (in thousands) 2018 21,816 7,222 29,038 (966) (384) (1,350) 27,688 $ $ 14,407 5,212 19,619 1,382 225 1,607 21,226 $ $ 11,038 5,379 16,417 13,926 1,898 15,824 32,241 $ $ 122 The differences between applicable income tax expense (benefit) from continuing operations and the amounts computed by applying the statutory federal income tax rate of 21% for 2020, 2019 and 2018, are as follows: Computed tax expense at statutory rate State taxes Tax-exempt interest income Meals and entertainment Civil money penalty Other nondeductible items Valuation allowance - domestic Other $ $ $ 22,740 5,363 (517) 24 — 254 587 (763) 27,688 $ 2020 For the years ended December 31, 2019 (in thousands) 2018 $ 15,224 4,140 (467) 97 1,870 263 — 99 21,226 $ 25,154 6,148 (408) 80 — 546 721 — 32,241 Deferred income taxes are provided for the temporary difference between the financial reporting basis and the tax basis of the Company’s assets and liabilities. Cumulative temporary differences recognized in the financial statement of position are as follows: Deferred tax assets: Allowance for credit losses Non-accrual interest Deferred compensation State taxes Nonqualified stock options Capital loss limitations Tax deductible goodwill Partnership interest, Walnut St basis difference Operating lease liabilities Fair value adjustment to investments Loan charges Other Total gross deferred tax assets Federal and state valuation allowance Deferred tax liabilities: Unrealized gains on investment securities available-for-sale Discount on Class A notes Depreciation Right of use asset Total deferred tax liabilities Net deferred tax asset For the years ended December 31, 2020 2019 (in thousands) 3,544 1,412 697 1,695 1,954 4,158 2,134 12,153 2,790 808 3,606 1,081 36,032 (15,457) 6,550 92 1,671 2,505 10,818 9,757 $ $ 2,150 867 692 1,333 1,806 3,579 3,064 12,420 — 808 3,434 1,326 31,479 (14,869) 2,237 92 1,743 — 4,072 12,538 $ $ Management assesses all available positive and negative evidence to determine whether it is more likely than not that the Company will be able to recognize the existing deferred tax assets. The majority of valuation allowances reversed in 2017 with the remaining valuation allowance reflecting capital losses in Walnut Street. The remaining valuation allowance will likely reverse only to the extent that recoveries exceed any potential future losses in Walnut Street. The federal and state valuation allowance at December 31, 2020 and 2019, respectively, was $15.5 million and $14.9 million. A reconciliation of the beginning and ending amount of unrecognized tax benefits is as follows: Beginning balance at January 1 Decreases in tax provisions for prior years Gross unrecognized tax benefits at December 31 2020 For the years ended December 31, 2019 (in thousands) 338 — 338 $ $ 338 — 338 $ $ 2018 338 — 338 $ $ 123 Management does not believe these amounts will significantly increase or decrease within 12 months of December 31, 2020. The total amount of unrecognized tax benefits, if recognized, will impact the effective tax rate. Tax years after 2017 remain subject to examination by the federal authorities and 2016 and after remain subject to examination by most of the state tax authorities. The Company recognizes interest accrued and penalties related to unrecognized tax benefits in income tax expense for all periods presented. To date, no amounts of interest or penalties relating to unrecognized tax benefits have been recorded. On December 27, 2020, the Consolidated Appropriations Act 2021 (the “Appropriations Act”) was enacted in response to the COVID-19 pandemic. The Appropriations Act, among other things, temporarily extends through December 31, 2025, certain expiring tax provisions. Additionally, the Appropriations Act enacts new provisions and extends certain provisions originated within the Coronavirus Aid, Relief, and Economic Security Act (the “CARES Act”), enacted on March 27, 2020. Management is currently evaluating the other provisions of the Appropriations Act, but at present time does not expect that the other provisions of the Appropriations Act would result in a material tax or cash benefit. Note M—Stock-Based Compensation. The Company recognizes compensation expense for stock options in accordance with Financial Accounting Standards Board (FASB) ASC 718, “Stock Based Compensation”. The expense of the option is generally measured at fair value at the grant date with compensation expense recognized over the service period, which is typically the vesting period. For grants subject to a service condition, the Company utilizes the Black-Scholes option-pricing model to estimate the fair value of each option on the date of grant. The Black-Scholes model takes into consideration the exercise price and expected life of the options, the current price of the underlying stock and its expected volatility, the expected dividends on the stock and the current risk-free interest rate for the expected life of the option. The Company’s estimate of the fair value of a stock option is based on expectations derived from historical experience and may not necessarily equate to its market value when fully vested. In accordance with ASC 718, the Company estimates the number of options for which the requisite service is expected to be rendered. At December 31, 2020, the Company had four active stock-based compensation plans. In May 2020, the Company adopted an Equity Incentive Plan (“the 2020 Plan”). Employees and directors of the Company and the Bank and consultants (with restrictions) are eligible to participate in the 2020 Plan. The option term may not exceed 10 years from the date of the grant. Any employee or consultant who possesses more than 10 percent of voting power of all classes of stock of the Company, or any parent or subsidiary, may not have options with terms exceeding five years from the date of grant. An aggregate of 3,300,000 shares of common stock were reserved for issuance under the 2020 Plan. Restricted stock units may also be granted under the 2020 Plan with conditions similar to those for options. In May 2018, the Company adopted an Equity Incentive Plan (“the 2018 Plan”). Employees and directors of the Company and the Bank and consultants (with restrictions) are eligible to participate in the 2018 Plan. The option term may not exceed 10 years from the date of the grant. Any employee or consultant who possesses more than 10 percent of voting power of all classes of stock of the Company, or any parent or subsidiary, may not have options with terms exceeding five years from the date of grant. An aggregate of 1,700,000 shares of common stock were reserved for issuance under the 2018 Plan but none remain. Restricted stock units may also be granted under the 2018 Plan with conditions similar to those for options. In May 2013, the Company adopted a Stock Option and Equity Plan (“the 2013 Plan”). Employees and directors of the Company and the Bank and consultants (with restrictions) are eligible to participate in the 2013 Plan. The option term may not exceed 10 years from the date of the grant. An employee or consultant who possesses more than 10 percent of voting power of all classes of stock of the Company, or any parent or subsidiary, may not have options with terms exceeding five years from the date of grant. An aggregate of 2,200,000 shares of common stock were originally reserved for issuance under the 2013 Plan but none remain. Restricted stock units may also be granted under the 2013 Plan with conditions similar to those for options. In May 2011, the Company adopted a Stock Option and Equity Plan (“the 2011 Plan”). Employees and directors of the Company and the Bank and consultants (with restrictions) are eligible to participate in the 2011 Plan. The option term may not exceed 10 years from the date of the grant. An employee or consultant who possesses more than 10 percent of voting power of all classes of stock of the Company, or any parent or subsidiary, may not have options with terms exceeding five years from the date of grant. An aggregate of 1,400,000 shares of common stock were originally reserved for issuance under the 2011 Plan but none remain. 124 The Company granted 300,000 stock options with a vesting period of four years during 2020 with a weighted average grant-date fair value of $3.02. The Company granted 65,104 stock options with a vesting period of four years during 2019 with a weighted average grant-date fair value of $3.84. In 2018, the Company did not grant any common stock options. The total common stock options exercised in 2020, 2019 and 2018 were 99,000, 30,000 and 23,125, respectively. A summary of the Company’s stock options is presented below: Shares Weighted-average exercise price Weighted-average remaining contractual term (years) Aggregate intrinsic value (in thousands except per share data) Outstanding at January 1, 2020 Granted Exercised Expired Forfeited Outstanding at December 31, 2020 Exercisable at December 31, 2020 1,311,604 300,000 (99,000) (333,000) (18,000) 1,161,604 812,776 $ $ 8.24 6.87 8.74 8.94 9.50 7.62 7.84 3.11 9.39 $ — — — 4.75 2.84 $ 6,203,523 2,034,000 404,320 — — 7,001,843 4,719,797 The Company granted 1,531,702 RSUs in 2020 of which 1,387,602 have a vesting period of two years and nine months and 144,100 have a vesting period of one year. At issuance, the 1,531,702 RSUs granted in 2020 had a fair value of $6.87 per unit. The Company granted 930,831 RSUs in 2019 of which 863,331 had a vesting period of three years and 67,500 had a vesting period of one year. At issuance, the 930,831 RSUs granted in 2019 had a fair value of $8.57 per unit. The Company granted 507,792 RSUs in 2018 of which 440,292 had a vesting period of two years and eight months and 67,500 had a vesting period of one year. At issuance, the 507,792 RSUs granted in 2018 had a fair value of $11.07 per unit. A summary of the Company’s restricted stock units is presented below: Outstanding at January 1, 2020 Granted Vested Forfeited Outstanding at December 31, 2020 Shares 1,253,927 1,531,702 (611,111) (386,575) 1,787,943 $ $ Weighted-average grant date fair value Average remaining contractual term (years) 8.87 6.87 8.66 7.65 7.49 A summary of the status of the Company’s non-vested options under the plans as of December 31, 2020, and changes during the year then ended, is presented below: Non-Vested at January 1, 2020 Granted Vested Expired Forfeited Non-Vested at December 31, 2020 Weighted-average grant date fair value Shares $ 140,104 300,000 (91,276) — — $ 348,828 1.64 1.97 — — 1.50 3.33 3.02 3.06 — — 3.13 There were 710,111 options exercised and restricted stock units vested in 2020, 494,430 options exercised and restricted stock units vested in 2019 and 594,673 options exercised and restricted stock units vested in 2018. The total intrinsic value of the options exercised and stock units vested in 2020, 2019 and 2018 was $7.1 million, $4.4 million and $6.2 million, respectively. The total issuance date fair value of options that were exercised and restricted units which vested during the year ended December 31, 2020 was $5.7 million. As of December 31, 2020, there was a total of $9.4 million of unrecognized compensation cost related to unvested awards under share-based plans. This cost is expected to be recognized over a weighted average period of approximately 1.8 years. Related 125 compensation expense for the years ended December 31, 2020, 2019 and 2018 was $6.4 million, $5.7 million and $3.4 million respectively and the related tax benefits recognized were $1.4 million, $1.2 million and $724,000, respectively. For the years ended December 31, 2020, 2019 and 2018, the Company estimated the fair value of each stock option grant on the date of grant using the Black-Scholes options pricing model with the following weighted average assumptions: Risk-free interest rate Expected dividend yield Expected volatility Expected lives (years) 2020 0.68% — 45.2% 0.1 - 6.3 December 31, 2019 2018 2.63% — 41.8% 1.0 - 6.3 — — — — Expected volatility is based on the historical volatility of the Company’s stock and peer group comparisons over the expected life of the grant. The risk-free rate for periods within the expected life of the option is based on the U.S. Treasury strip rate in effect at the time of the grant. The life of the option is based on historical factors which include the contractual term, vesting period, exercise behavior and employee terminations. In accordance with the ASC 718, Stock Based Compensation, stock based compensation expense for the year ended December 31, 2020 is based on awards that are ultimately expected to vest and has been reduced for estimated forfeitures. The Company estimates forfeitures using historical data based upon the groups identified by management. Note N—Transactions with Affiliates The Bank did not maintain any deposits for various affiliated companies as of December 31, 2020 and December 31, 2019, respectively. The Bank has entered into lending transactions in the ordinary course of business with directors, executive officers, principal stockholders and affiliates of such persons. All loans were made on substantially the same terms, including interest rate and collateral, as those prevailing at the time for comparable loans with persons not related to the lender. At December 31, 2020, these loans were current as to principal and interest payments, and did not involve more than normal risk of collectability or present other unfavorable features. At December 31, 2020 and 2019, loans to these related parties amounted to $4.7 million and $2.3 million, respectively. The Bank has periodically purchased securities through J.V.B. Financial Group, LLC (“JVB”), a broker dealer in which the Company’s Chairman is a registered representative and has a minority interest. The Company’s Chairman also serves as the President, a director and the Chief Investment Officer of Cohen & Company Financial Limited (formerly Euro Dekania Management Ltd.), a wholly-owned subsidiary of Cohen & Company Inc. (formerly Institutional Financial Markets Inc.), the parent company of JVB. In 2020, the Company did not purchase any securities from JVB. In 2019, the Company purchased $2.3 million of government guaranteed SBA loans for Community Reinvestment Act purposes from JVB. Prices for the SBA loans are verified to market rates and no separate commissions or fees are paid to that firm. Mr. Hersh Kozlov, a director of the Company, is a partner at Duane Morris LLP, an international law firm. The Company paid Duane Morris LLP $1.7 million in 2020, $1.1 million in 2019 and $3.0 million in 2018 for legal services. Note O—Commitments and Contingencies 1. Operating Leases As part of its cost control efforts, the Company is actively managing its facilities. The Company exited its Philadelphia and one of its New York offices, and has subleased both offices. The lease for its Wilmington, Delaware operations facility and its Crofton, Maryland business leasing office expire in 2025. The lease for its Westmont (suburban Chicago), Illinois SBL office expires in 2026. The occupied New York and Norristown sites are, respectively, loan administration and leasing offices, and the leases will expire in 2024 and 2025, respectively. The Morrisville, North Carolina SBL loan office lease also expires in 2024. The Company also has leases for leasing business development offices in New Jersey and Pennsylvania that expire in 2022, and leases for SBL and leasing business development offices in North Carolina, Utah and Washington state that expire at various times through 2021. The Company’s lease in South Dakota for its prepaid and debit card division, also expires in 2022. 126 These leases require the Company to pay the real estate taxes and insurance on the leased properties in addition to rent. The approximate future minimum annual rental payments, including any additional rents for escalation clauses, are as follows (in thousands): Year ending December 31, 2021 2022 2023 2024 2025 Thereafter $ $ 3,353 2,867 2,599 2,537 1,844 24 13,224 Rent and related expense for the years ended December 31, 2020, 2019 and 2018 were approximately $4.1 million, $5.0 million and $4.5 million net of sublease rentals of approximately $848,000, $586,300 and $186,300, respectively. 2. Legal Proceedings On June 12, 2019, the Bank was served with a qui tam lawsuit filed in the Superior Court of the State of Delaware, New Castle County. The Delaware Department of Justice intervened in the litigation. The case is titled The State of Delaware, Plaintiff, Ex rel. Russell S. Rogers, Plaintiff-Relator, v. The Bancorp Bank, Interactive Communications International, Inc., and InComm Financial Services, Inc., Defendants. The lawsuit alleges that the defendants violated the Delaware False Claims Act by not paying balances on certain open-loop “Vanilla” prepaid cards to the State of Delaware as unclaimed property. The complaint seeks actual and treble damages, statutory penalties, and attorneys’ fees. The Bank has filed an answer denying the allegations and continues to vigorously defend the claims. The Bank and other defendants previously filed a motion to dismiss the action, but the motion was denied and the case is in preliminary stages of discovery. At this time, the Company is unable to determine whether the ultimate resolution of the matter will have a material adverse effect on the Company’s financial condition or operations. The Company has received and is responding to two non-public fact-finding inquiries from the SEC, which in each case is seeking to determine if violations of the federal securities laws have occurred. The Company refers to these inquiries collectively as the Securities Exchange Commission (“SEC”) matters. On October 9, 2019, the Company received a subpoena seeking records related generally to The Bancorp Bank’s debit card issuance activity and gross dollar volume data, among other things. The Company responded to the subpoena and subsequent subpoenas issued to the Company. Unrelated to the first inquiry, on April 10, 2020, the Company received a subpoena in connection with The Bancorp Bank’s CMBS business seeking records related to various offerings as well as CMBS securities held by the Bank. Since inception of these SEC matters to the present, the Company has been cooperating fully with the SEC. The SEC has not made any findings, or alleged any wrongdoings, with respect to the SEC matters. The costs related to responding to and cooperating with the SEC staff may be material, and could continue to be material at least through the completion of the SEC matters. On June 2, 2020, the Bank was served with a complaint filed in the Supreme Court of the State of New York, titled Cascade Funding, LP – Series 6, Plaintiff v. The Bancorp Bank, Defendant. The lawsuit arises from a Purchase and Sale Agreement between Cascade Funding, LP – Series 6 (“Cascade”) and the Bank, pursuant to which Cascade was to purchase certain mortgage loan assets from the Bank for securitization. Cascade improperly attempted to invoke a market disruption clause in the agreement to avoid the purchase. Cascade’s failure to close the transaction constituted a breach of the agreement and, accordingly, the Bank terminated the agreement, effective April 29, 2020. Pursuant to the agreement, the Bank retained Cascade’s deposit of approximately $12.5 million. The lawsuit asserts three causes of action: (i) breach of contract; (ii) injunction and specific performance; and (iii) declaratory judgment. Cascade seeks the return of its deposit plus interest and attorneys’ fees and costs. The Bank is vigorously defending this matter and the case is in preliminary stages of discovery. Given the early stages of this matter, the Company is not yet able to determine whether the ultimate resolution of this matter will have a material adverse effect on the Company’s financial conditions or operations. On January 12, 2021, three former employees of the Bank filed separate complaints against the Company in the Supreme Court of the State of New York, New York County. The Company subsequently removed all three lawsuits to the United States District Court for the Southern District of New York. The cases are captioned: John Edward Barker, Plaintiff v. The Bancorp, Inc., Defendant; Alexander John Kamai, Plaintiff v. The Bancorp, Inc., Defendant; and John Patrick McGlynn III, Plaintiff v. The Bancorp, Inc., Defendant. The lawsuits arise from the Bank’s termination of the plaintiffs’ employment in connection with the restructuring of 127 its CMBS business. The plaintiffs seek damages in the following amounts: $4,135,142.80 (Barker), $901,088.00 (Kamai) and $2,909,627.20 (McGlynn). The Company intends to vigorously defend these matters. Given the early stage of the lawsuits, the Company is not yet able to determine whether the ultimate resolution of this matter will have a material adverse effect on the Company’s financial condition or operations. In addition, the Company is a party to various routine legal proceedings arising out of the ordinary course of business. The Company believes that none of these actions, individually or in the aggregate, will have a material adverse effect on the Company’s financial condition or operations. Note P—Financial Instruments with Off-Balance-Sheet Risk and Concentrations of Credit Risk The Company is a party to financial instruments with off-balance-sheet risk in the normal course of business to meet the financing needs of its customers. These financial instruments include commitments to extend credit and standby letters of credit. Such financial instruments are recorded in the consolidated financial statements when they become payable. These instruments involve, to varying degrees, elements of credit and interest rate risk in excess of the amount recognized in the consolidated balance sheets. The contractual, or notional, amounts of those instruments reflect the extent of involvement the Company has in particular classes of financial instruments. The approximate contract amounts and maturity term of the Company’s unused credit commitments are as follows: Financial instruments whose contract amounts represent credit risk Commitments to extend credit Standby letters of credit 2020 December 31, (in thousands) 2019 $ $ 2,163,331 1,829 2,165,160 $ $ 2,340,954 3,512 2,344,466 Commitments to extend credit are agreements to lend to a customer as long as there is no violation of any condition established in the contract. Commitments generally have fixed expiration dates or other termination clauses and may require payment of a fee. Since many of the commitments are expected to expire without being drawn upon, the total commitment amounts do not necessarily represent future cash requirements. The Company evaluates each customer’s creditworthiness on a case-by-case basis. The amount of collateral obtained, if deemed necessary by the Company upon extension of credit, is based on management’s credit evaluation. The vast majority of commitments to extend credit arise from security backed lines of credit (SBLOC) which are variable rate and which represent collateral values available to support additional extensions of credit, and not expected usage. Such commitments are normally based on the full amount of collateral in a customers investment account. The majority of such lines of credit have historically not been drawn upon. Standby letters of credit are conditional commitments issued by the Company to guarantee the performance of a customer to a third party. Those guarantees are primarily issued to support public and private borrowing arrangements, including commercial paper, bond financing and similar transactions. The credit risk involved in issuing letters of credit is essentially the same as that involved in extending loan facilities to customers. The Company holds residential or commercial real estate, accounts receivable, inventory and equipment as collateral supporting those commitments for which collateral is deemed necessary. Based upon periodic analysis of the Company’s standby letters of credit, management has determined that an allowance is not necessary at December 31, 2019. The Company reduces any potential liability on its standby letters of credit based upon its estimate of the proceeds obtainable upon the liquidation of the collateral held. Fair values of unrecognized financial instruments, including commitments to extend credit and the fair value of letters of credit, are considered immaterial. All of the standby letters of credit expire in 2021. The Company’s exposure to credit loss in the event of non-performance by the other party to the financial instrument for commitments to extend credit and standby letters of credit is represented by the contractual or notional amount of those instruments. The Company uses the same credit policies in making commitments and conditional obligations as it does for on-balance-sheet instruments. 128 Note Q—Fair Value of Financial Instruments ASC 825, Financial Instruments, requires disclosure of the estimated fair value of an entity’s assets and liabilities considered to be financial instruments. For the Company, as for most financial institutions, the majority of its assets and liabilities are considered to be financial instruments. However, many such instruments lack an available trading market as characterized by a willing buyer and willing seller engaging in an exchange transaction. Also, it is the Company’s general practice and intent to hold its financial instruments to maturity whether or not categorized as “available-for-sale” and not to engage in trading or sales activities although it sold loans in 2019 and prior years and may do so in the future. For fair value disclosure purposes, the Company utilized the fair value measurement criteria of ASC 820, Fair Value Measurements and Disclosures. ASC 820, Fair Value Measurements and Disclosures, establishes a common definition for fair value to be applied to assets and liabilities. It clarifies that fair value is an exit price, representing the amount that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. It also establishes a framework for measuring fair value and expands disclosures concerning fair value measurements. ASC 820 establishes a fair value hierarchy that prioritizes the inputs to valuation techniques used to measure fair value. The hierarchy gives the highest priority to unadjusted quoted prices in active markets for identical assets or liabilities (Level 1 measurements) and the lowest priority to unobservable inputs (Level 3 measurements). Level 1 valuation is based on quoted market prices for identical assets or liabilities to which the Company has access at the measurement date. Level 2 valuation is based on other observable inputs for the asset or liability, either directly or indirectly. This includes quoted prices for similar assets in active or inactive markets, inputs other than quoted prices that are observable for the asset or liability such as yield curves, volatilities, prepayment speeds, credit risks, default rates, or inputs that are derived principally from, or corroborated through, observable market data by market-corroborated reports. Level 3 valuation is based on “unobservable inputs” that are the best information available in the circumstances. A financial instrument’s level within the fair value hierarchy is based on the lowest level of input that is significant to the fair value measurement. Transfers between levels in 2020, 2019 and 2018, consisted only of transfers resulting from the availability or non-availability of third party pricing for CRE securities from the Company’s securitizations, see Note E. For fair value disclosure purposes, the Company utilized certain value measurement criteria required under the ASC 820, “Fair Value Measurements and Disclosures”, as discussed below. Estimated fair values have been determined by the Company using the best available data and an estimation methodology it believes to be suitable for each category of financial instruments. Changes in the assumptions or methodologies used to estimate fair values may materially affect the estimated amounts. Also, there may not be reasonable comparability between institutions due to the wide range of permitted assumptions and methodologies in the absence of active markets. This lack of uniformity gives rise to a high degree of subjectivity in estimating financial instrument fair values. Cash and cash equivalents, which are comprised of cash and due from banks and the Company’s balance at the FRB, had recorded values of $345.5 million and $944.5 million at December 31, 2020 and 2019, respectively, which approximated fair values. Investment securities have estimated fair values based on quoted market prices or other observable inputs, if available. If observable inputs are not available, fair values are determined using unobservable (Level 3) inputs that are based on the best information available in the circumstances. For these investment securities, fair values are based on the present value of expected cash flows from principal and interest to maturity, or yield to call as appropriate, at the measurement date. Commercial loans, at fair value, reflect cash flow analysis based upon pricing for similar loans, or market indications. The analysis is performed on an individual loan basis for commercial mortgage loans and a pooled basis for SBA loans. Loans, net of deferred loan fees and costs, have an estimated fair value using the present value of future cash flows. The discount rate used in these calculations is the estimated current market rate adjusted for borrower-specific credit risk. The carrying value of accrued interest approximates fair value. FHLB and Atlantic Central Bankers Bank stock are held as required by those respective institutions and are carried at cost. Federal law requires a member institution of the FHLB to hold stock according to predetermined formulas, primarily based upon the level of borrowings. Atlantic Central Bankers Bank requires its correspondent banking institutions to hold stock as a condition of membership. Investment in unconsolidated entity - On December 30, 2014, the Bank entered into an agreement for, and closed on, the sale of a portion of its discontinued commercial loan portfolio. The purchaser of the loan portfolio was a newly formed entity, WS 129 2014. For information regarding this transaction see Note H. The fair value of the notes issued to the Bank by WS 2014 was initially established by the sales price and subsequently marked to fair value based upon discounted cash flow analysis. At December 31, 2020, the cash flows were modeled using a discount rate of 3.93%, based on market indications. A constant default rate on cash flowing loans of 1%, net of recoveries, was utilized. The change in value of investment in unconsolidated entity in the consolidated statements of operations reflects changes in estimated fair value. Assets held-for-sale from discontinued operations as of December 31, 2020 are held at the lower of cost basis or market value. For loans, market value was determined using the income approach which converts expected cash flows from the loan portfolio by unit of measurement to a present value estimate. Unit of measurement was determined by loan type and for significant loans on an individual loan basis. For December 31, 2019, the fair values of the Company’s loans classified as assets held-for-sale are based on “unobservable inputs” that are based upon available information. For commercial loans, a market adjusted rate to discount expected cash flows from outstanding principal and interest to expected maturity at the measurement date was utilized. For other real estate owned, market value was based upon appraisals of the underlying collateral by third party appraisers, reduced by 7% to 10% for estimated selling costs. Deposits (comprised of interest and non-interest-bearing checking accounts, savings, and certain types of money market accounts) are equal to the amount payable on demand at the reporting date (generally, their carrying amounts). The fair values of securities sold under agreements to repurchase and short term borrowings are equal to their carrying amounts as they are overnight borrowings. There were no short term borrowings outstanding at December 31, 2020 or 2019. Time deposits, when outstanding, senior debt and subordinated debentures have a fair value estimated using a discounted cash flow calculation that applies current interest rates to discount expected cash flows. Long term borrowings resulted from sold loans which did not qualify for true sale accounting. They are presented in the amount of principal of such loans. Interest rate swaps are either assets or liabilities and have a fair value which is estimated using models that use readily observable market inputs and a market standard methodology applied to the contractual terms of the derivatives, including the period to maturity and the applicable interest rate index. The fair value of commitments to extend credit is estimated based on the amount of unamortized deferred loan commitment fees. The fair value of letters of credit is based on the amount of unearned fees plus the estimated cost to terminate the letters of credit. Fair values of unrecognized financial instruments, including commitments to extend credit, and the fair value of letters of credit are considered immaterial. Fair value information for specific balance sheet categories is as follows. Investment securities, available-for-sale Federal Home Loan Bank and Atlantic Central Bankers Bank stock Commercial loans, at fair value Loans, net of deferred loan fees and costs Investment in unconsolidated entity Assets held-for-sale from discontinued operations Interest rate swaps, liability Demand and interest checking Savings and money market Senior debt Subordinated debentures Securities sold under agreements to repurchase Carrying amount Estimated fair value $ 1,206,164 $ 1,206,164 $ December 31, 2020 Quoted prices in active markets for identical assets (Level 1) (in thousands) 1,368 1,810,812 2,652,323 31,294 113,650 2,223 5,205,010 257,050 98,314 13,401 42 1,368 1,810,812 2,650,613 31,294 113,650 2,223 5,205,010 257,050 104,111 9,102 42 130 Significant other observable inputs (Level 2) Significant unobservable inputs (Level 3) 1,027,213 $ — — — — — 2,223 5,205,010 257,050 104,111 — — 178,951 1,368 1,810,812 2,650,613 31,294 113,650 — — — — 9,102 — — $ — — — — — — — — — — 42 Carrying amount Estimated fair value $ 1,320,692 84,387 $ 1,320,692 83,002 $ December 31, 2019 Quoted prices in active markets for identical assets (Level 1) (in thousands) 5,342 1,180,546 1,824,245 39,154 140,657 232 4,402,740 174,290 475,000 13,401 82 5,342 1,180,546 1,826,154 39,154 140,657 232 4,402,740 174,290 475,000 9,736 82 Significant other observable inputs (Level 2) Significant unobservable inputs (Level 3) 1,203,359 75,850 $ — — — — — 232 4,402,740 174,290 — — — 117,333 7,152 5,342 1,180,546 1,826,154 39,154 140,657 — — — 475,000 9,736 — $ — — — — — — — — — — — — 82 Investment securities, available-for-sale Investment securities, held-to-maturity Federal Home Loan Bank and Atlantic Central Bankers Bank stock Commercial loans held-for-sale Loans, net of deferred loan fees and costs Investment in unconsolidated entity Assets held-for-sale from discontinued operations Interest rate swaps, liability Demand and interest checking Savings and money market Time deposits Subordinated debentures Securities sold under agreements to repurchase The assets and liabilities measured at fair value on a recurring basis, segregated by fair value hierarchy, are summarized below (in thousands): Fair value December 31, 2020 Quoted prices in active markets for identical assets (Level 1) Fair Value Measurements at Reporting Date Using Significant other observable inputs (Level 2) Significant unobservable inputs (Level 3) Investment securities, available-for-sale U.S. Government agency securities Asset-backed securities Obligations of states and political subdivisions Residential mortgage-backed securities Collateralized mortgage obligation securities Commercial mortgage-backed securities Corporate debt securities Total investment securities, available-for-sale Commercial loans, at fair value Investment in unconsolidated entity Assets held-for-sale from discontinued operations Interest rate swaps, liability $ $ 47,197 238,361 56,354 266,583 148,530 367,280 81,859 1,206,164 1,810,812 31,294 113,650 2,223 3,159,697 131 $ $ — $ — — — — — — — — — — — — $ $ 47,197 238,361 56,354 266,583 148,530 270,188 — 1,027,213 — — — 2,223 1,024,990 $ — — — — — 97,092 81,859 178,951 1,810,812 31,294 113,650 — 2,134,707 Fair value December 31, 2019 Quoted prices in active markets for identical assets (Level 1) Fair Value Measurements at Reporting Date Using Significant other observable inputs (Level 2) Significant unobservable inputs (Level 3) Investment securities, available-for-sale U.S. Government agency securities Asset-backed securities Obligations of states and political subdivisions Residential mortgage-backed securities Collateralized mortgage obligation securities Commercial mortgage-backed securities Total investment securities, available-for-sale Commercial loans held-for-sale Investment in unconsolidated entity Assets held-for-sale from discontinued operations Interest rate swaps, liability $ $ 52,910 244,349 65,568 336,596 222,727 398,542 1,320,692 1,180,546 39,154 140,657 232 2,680,817 $ $ — $ — — — — — — — — — — — $ The Company’s Level 3 asset activity for the categories shown for the years 2020 and 2019 is as follows (in thousands): $ 52,910 244,349 65,568 336,596 222,727 281,209 1,203,359 — — — 232 1,203,127 $ — — — — — 117,333 117,333 1,180,546 39,154 140,657 — 1,477,690 Beginning balance Transfers into level 3 Reclass of held-to-maturity securities to available-for-sale Total gains or (losses) (realized/unrealized) Included in earnings Included in other comprehensive gain (loss) Purchases, issuances, sales and settlements Issuances Sales Settlements Ending balance The amount of total gains or (losses) for the period included in earnings attributable to the change in unrealized gains or losses relating to assets still held at the reporting date. $ $ $ Fair Value Measurements Using Significant Unobservable Inputs (Level 3) Available-for-sale securities Commercial loans at fair value December 31, 2020 December 31, 2019 December 31, 2020 December 31, 2019 117,333 $ — 85,151 — (2,121) — — (21,412) 178,951 $ $ 24,390 100,664 — — 688 — — (8,409) 117,333 $ 1,180,546 $ — — (1,883) — 721,590 — (89,441) 1,810,812 $ 688,471 — — 25,986 — 1,795,376 (1,329,287) — 1,180,546 — $ — $ (3,567) $ 963 132 There were no transfers between levels in 2020. Transfers between levels in 2019 consisted of transfers into level 3 resulting from the non-availability of third party pricing for CRE securities from the Company’s securitizations, see Note E. There were no transfers out of level 3 in either period. Beginning balance Total gains or (losses) (realized/unrealized) Included in earnings Purchases, issuances, sales, settlements and charge-offs Issuances Sales Settlements Charge-offs Ending balance The amount of total gains or (losses) for the period included in earnings attributable to the change in unrealized gains or losses relating to assets still held at the reporting date. $ $ $ Fair Value Measurements Using Significant Unobservable Inputs (Level 3) Investment in unconsolidated entity Assets held-for-sale from discontinued operations December 31, 2020 December 31, 2019 December 31, 2020 December 31, 2019 39,154 $ 59,273 $ 140,657 $ (45) — — (7,815) — 31,294 $ — — — (20,119) — 39,154 $ (3,326) 4,942 (1,482) (26,846) (295) 113,650 $ 197,831 (487) 2,125 (7,136) (49,021) (2,655) 140,657 (45) $ — $ (2,664) $ (487) Information related to fair values of level 3 balance sheet categories is as follows. Level 3 instruments only Commercial mortgage backed investment securities available-for-sale (a) Insurance liquidating trust preferred security, available-for-sale (b) Corporate debt securities (c) Federal Home Loan Bank and Atlantic Central Bankers Bank stock Loans, net of deferred loan fees and costs (d) Commercial - SBA (e) Commercial - fixed (f) Commercial - floating (g) Commercial loans, at fair value Investment in unconsolidated entity (h) Fair value at December 31, 2020 Valuation techniques Unobservable inputs Weighted average at December 31, 2020 December 31, 2020 Range at $ 97,092 Discounted cash flow Discount rate 3.68-8.30% 6,765 Discounted cash flow 75,094 Traders' pricing Discount rate Price indications 6.61% $100.13 1,368 Cost 2,650,613 Discounted cash flow 243,562 Traders' pricing 87,288 Discounted cash flow 1,479,962 Discounted cash flow 1,810,812 31,294 Discounted cash flow N/A Discount rate Offered quotes Discount rate Discount rate Discount rate Default rate Discount rate, Credit analysis Discount rate N/A 1.00% - 6.36% $100.00 - $117.8 5.16-7.32% 3.96%-9.70% 3.93% 1.00% 2.55-6.83% 6.61% 4.62% 6.61% $100.13 N/A 2.82% $105.60 6.03% 4.91% 3.93% 1.00% 4.15% 6.61% Assets held-for-sale from discontinued operations (i) 113,650 Discounted cash flow Subordinated debentures (j) 9,102 Discounted cash flow 133 Level 3 instruments only Commercial mortgage backed investment securities available-for-sale Insurance liquidating trust preferred security, available-for-sale Federal Home Loan Bank and Atlantic Central Bankers Bank stock Loans, net of deferred loan fees and costs Commercial - SBA Commercial - fixed Commercial - floating Commercial loans, at fair value Investment in unconsolidated entity Assets held-for-sale from discontinued operations Subordinated debentures Fair value at December 31, 2019 Valuation techniques Unobservable inputs Range at December 31, 2019 $ 117,333 Discounted cash flow Discount rate 4.05% - 8.18% 7,152 Discounted cash flow Discount rate 5,342 Cost N/A 1,826,154 Discounted cash flow Discount rate 220,358 Traders' pricing 88,986 Discounted cash flow 871,202 Discounted cash flow Offered quotes Discount rate Discount rate 1,180,546 39,154 Discounted cash flow 140,657 Discounted cash flow 9,736 Discounted cash flow Discount rate Default rate Discount rate, Credit analysis Discount rate 8.01% N/A 3.11% - 6.93% $101.6 - $107.9 4.33% - 7.13% 4.51% - 6.81% 5.84% 1.00% 3.49% -7.58% 8.01% The valuations for each of the instruments above, as of the balance sheet date, are subject to judgments, assumptions and uncertainties, changes in which could have a significant impact on such valuations. All weighted averages were calculated by using the discount rate for each individual security or loan weighted by its market value, except for SBA loans. For SBA loans, traders’ pricing indications for pools determined by date of loan origination were weighted. For commercial loans recorded at fair value, investment in unconsolidated entity and assets held-for-sale from discontinued operations, changes in fair value are reflected in the income statement. Changes in the fair value of securities which are unrelated to credit are recorded through equity. Changes in the fair value of loans recorded at amortized cost which are unrelated to credit are a disclosure item, without impact on the financial statements. The notes below refer to the December 31, 2020 table. a) Commercial mortgage backed investment securities, consisting of Bank issued CRE securities, are valued using discounted cash flow analysis. The discount rates and prepayment rates applied are based upon market observations and actual experience for comparable securities. Appropriate default and loss severity rates are implicit in the discount rates used in the evaluations. Each of the securities has some credit enhancement, or protection from other tranches in the issue, which limit their valuation exposure to credit losses. Nonetheless, increases in expected default rates or loss severities on the loans underlying the issue could reduce their value. In market environments in which investors demand greater yield compensation for credit risk, the discount rate applied would ordinarily be higher and the valuation lower. Changes in prepayments and loss experience could also change the interest earned on these holdings in future periods and impact fair values. Insurance liquidating trust preferred is a single debenture which is valued using discounted cash flow analysis. The discount rate used is based on the market rate on comparable relatively illiquid instruments and credit analysis. A change in the liquidating trust’s ability to repay the note, or an increase in interest rates, particularly for privately placed debentures, would affect the discount rate and thus the valuation. As a single security, the weighted average rate shown is the actual rate applied to the security. b) c) Corporate debt securities consist of three AAA rated privately placed debt structures backed by investment grade corporate debt each with over 50% credit enhancement. Each of these securities has a coupon of 3 Month LIBOR + 3.00%. Price indications are obtained from a broker/dealer with significant experience in trading and evaluating these securities. Changes in either investor yield requirements for relatively illiquid securities, or credit risk could affect the price indications. d) Loans, net of deferred fees and costs are valued using discounted cash flow analysis. Discount rates are based upon available information for estimated current origination rates for each loan type. Origination rates may fluctuate based upon changes in the risk free (Treasury) rate and credit experience for each loan type. At December 31, 2020, the balance included $167.7 million of Paycheck Protection Program loans, which bear interest at 1%, but also earn fees. e) Commercial-SBL (SBA Loans) are comprised of the government guaranteed portion of SBA insured loans. Their valuation is based upon dealer pricing indications. A limited number of broker/dealers originate the pooled securities for which the loans are purchased and as a result, prices can fluctuate based on such limited market demand, although the government guarantee has resulted in consistent historical demand. Valuations are also impacted by prepayment assumptions resulting from both voluntary payoffs and defaults. f) Commercial-fixed are fixed rate commercial mortgages originated for sale. Discount rates used in applying discounted cash flow analysis are determined by an independent valuation consultant based upon loan terms, the general level of interest rates and the quality of the credit. 134 g) Commercial-floating are floating rate loans, the vast majority of which are secured by multi-family properties (apartments). These are bridge loans designed to provide owners time and funding for property improvements and are generally valued internally using discounted cash flow analysis. The discount rate for the vast majority of these loans was based upon current origination rates for similar loans. Certain non-multi-family loans are fair valued by a third party, based upon discounting at market rates for similar loans. Investment in unconsolidated entity is in non-accrual status, and changes in its value, determined by discounted cash flows, are recorded in the income statement under “Change in value of investment in unconsolidated entity”. A constant default rate of 1%, net of recoveries, on cash flowing loans was utilized. Changes in market interest rates, credit quality or payment experience could result in a change in the current valuation. h) i) Assets held-for-sale from discontinued operations are valued using discounted cash flow by an independent valuation consultant using loan performance, j) other credit characteristics and market interest rate comparisons. Changes in those factors could change the valuation. Subordinated debentures are comprised of two subordinated notes issued by the Company, maturing in 2038 with a floating rate of 3-month LIBOR plus 3.25%. These notes are valued using discounted cash flow analysis. The discount rate is based on the market rate for comparable relatively illiquid instruments. Changes in those market rates or the credit of the Company could result in changes in the valuation. Assets measured at fair value on a nonrecurring basis, segregated by fair value hierarchy, at December 31, 2020 and 2019 are summarized below (in thousands): Description Collateral dependent loans (1) Intangible assets Description Collateral dependent loans (1) Intangible assets $ $ $ $ Fair value December 31, 2020 Quoted prices in active markets for identical assets (Level 1) Fair Value Measurements at Reporting Date Using Significant other observable inputs (Level 2) Significant unobservable inputs (Level 3) 9,578 2,845 12,423 $ $ — $ — — $ — $ — — $ 9,578 2,845 12,423 Fair value December 31, 2019 Quoted prices in active markets for identical assets (Level 1) Fair Value Measurements at Reporting Date Using Significant other observable inputs (Level 2) Significant unobservable inputs (1) (Level 3) 3,651 2,315 5,966 $ $ — $ — — $ — $ — — $ 3,651 2,315 5,966 (1) The method of valuation approach for the loans evaluated for an allowance for credit losses on an individual loan basis and also for other real estate owned was the market approach based upon appraisals of the underlying collateral by external appraisers, reduced by 7% to 10% for estimated selling costs. Intangible assets are valued based upon internal analyses. At December 31, 2020, principal on loans individually evaluated for an allowance for credit losses and troubled debt restructurings that is accounted for on the basis of the value of underlying collateral, is shown in the above table at an estimated fair value of $9.6 million. To arrive at that fair value, related loan principal of $12.8 million was reduced by specific allowances of $3.2 million within the allowance for credit losses, as of that date, representing the deficiency between principal and estimated collateral values, which were reduced by estimated costs to sell. When the deficiency is deemed uncollectible, it is charged off by reducing the specific allowance and decreasing principal. Included in the loans individually evaluated for an allowance for credit losses at December 31, 2020, were troubled debt restructured loans with a balance of $1.6 million which had specific allowances of $467,000. At December 31, 2019, principal on loans individually evaluated for an allowance for credit losses and troubled debt restructurings that is accounted for on the basis of the value of underlying collateral, is shown in the above table at an estimated fair value of $3.7 million. To arrive at that fair value, related loan principal of $6.8 million was reduced by specific allowances of $3.1 million within the allowance for credit losses, as of that date, representing the deficiency between principal and estimated collateral values, which were reduced by estimated costs to sell. Included in the loans individually evaluated for an allowance for credit losses at December 31, 2019, were troubled debt restructured loans with a balance of $2.1 million which had specific 135 allowances of $1.0 million. Valuation techniques consistent with the market and/or cost approach were used to measure fair value and primarily included observable inputs for the individual loans being evaluated such as recent sales of similar collateral or observable market data for operational or carrying costs. In cases where such inputs were unobservable, the loan balance is reflected within the Level 3 hierarchy. There was no other real estate owned in continuing operations at either December 31, 2020 or 2019. Note R –Derivatives The Company has utilized derivative instruments to assist in the management of interest rate sensitivity by modifying the repricing, maturity and option characteristics on commercial real estate loans held at fair value. These instruments are not accounted for as effective hedges. As of December 31, 2020, the Company had entered into six interest rate swap agreements with an aggregate notional amount of $37.8 million. Under these swap agreements the Company receives an adjustable rate of interest based upon LIBOR. The Company recorded a loss of $2.0 million, a loss of $1.9 million and income of $647,000 for the years ended December 31, 2020 and 2019 and 2018, respectively, to recognize the fair value of derivative instruments. Those amounts are recorded on the consolidated statements of operations under net realized and unrealized gains (losses) on loans originated for sale and now held at fair value. At December 31, 2020, the amount payable by the Company under these swap agreements was $2.2 million. At December 31, 2020 and 2019, the Company had minimum collateral posting thresholds with certain of its derivative counterparties and had posted cash collateral of $2.8 million and $1.3 million, respectively. The maturity dates, notional amounts, interest rates paid and received and fair value of the Company’s remaining interest rate swap agreements as of December 31, 2020 are summarized below (in thousands): Maturity date August 4, 2021 December 23, 2025 December 24, 2025 January 28, 2026 July 20, 2026 December 12, 2026 Total Notional amount Interest rate paid Interest rate received Fair value December 31, 2020 10,300 6,800 8,200 3,000 6,300 3,200 37,800 $ 1.12% 2.16% 2.17% 1.87% 1.44% 2.26% 0.22% 0.24% 0.24% 0.22% 0.22% 0.22% $ (56) (583) (710) (217) (331) (326) (2,223) The $2.2 million fair value loss position of the outstanding derivatives at December 31, 2020 as detailed in the above table, was recorded in other liabilities on the consolidated balance sheet. Note S—Regulatory Matters It is the policy of the Federal Reserve that financial holding companies should pay cash dividends on common stock only from income available over the past year and only if prospective earnings retention is consistent with the organization’s expected future needs and financial condition. The policy provides that financial holding companies should not maintain a level of cash dividends that undermines the financial holding company’s ability to serve as a source of strength to its banking subsidiaries. Various federal and state statutory provisions limit the amount of dividends that subsidiary banks can pay to their holding companies without regulatory approval. Under Delaware banking law, the Bank’s directors may declare dividends on common or preferred stock of so much of its net profits as they judge expedient, but the Bank must, before the declaration of a dividend on common stock from net profits, carry 50% of its net profits from the preceding period for which the dividend is paid to its surplus fund until its surplus fund amounts to 50% of its capital stock and thereafter must carry 25% of its net profits for the preceding period for which the dividend is paid to its surplus fund until its surplus fund amounts to 100% of its capital stock. In addition to these explicit limitations, federal and state regulatory agencies are authorized to prohibit a banking subsidiary or financial holding company from engaging in an unsafe or unsound practice. Depending upon the circumstances, the agencies could take the position that paying a dividend would constitute an unsafe or unsound banking practice. The Company and the Bank are subject to various regulatory capital requirements administered by the federal banking agencies. Failure to meet minimum capital requirements can initiate certain mandatory and possible additional discretionary actions by regulators that, if undertaken, could have a direct material effect on the Company’s consolidated financial statements. Under 136 capital adequacy guidelines and the regulatory framework for prompt corrective action, the Company and the Bank must meet specific capital guidelines that involve quantitative measures of their assets, liabilities and certain off-balance-sheet items as calculated under regulatory accounting practices. The capital amounts and classification of the Company and the Bank are also subject to qualitative judgments by the regulators about components, risk weightings and other factors. Moreover, capital requirements may be modified based upon regulatory rules or by regulatory discretion at any time reflecting a variety of factors including deterioration in asset quality. $ $ As of December 31, 2020 Total capital (to risk-weighted assets) The Bancorp, Inc. The Bancorp Bank Tier 1 capital (to risk-weighted assets) The Bancorp, Inc. The Bancorp Bank Tier 1 capital (to average assets) The Bancorp, Inc. The Bancorp Bank Common equity tier 1 (to risk-weighted assets) The Bancorp, Inc. The Bancorp Bank As of December 31, 2019 Total capital (to risk-weighted assets) The Bancorp, Inc. The Bancorp Bank Tier 1 capital (to risk-weighted assets) The Bancorp, Inc. The Bancorp Bank Tier 1 capital (to average assets) The Bancorp, Inc. The Bancorp Bank Common equity tier 1 (to risk-weighted assets) The Bancorp, Inc. The Bancorp Bank Actual Amount Ratio For capital adequacy purposes Amount (dollars in thousands) Ratio To be well capitalized under prompt corrective action provisions Amount Ratio 577,092 571,220 561,010 555,138 561,010 555,138 561,010 555,138 486,372 478,033 476,134 467,796 476,134 467,796 476,134 467,796 14.84% $ 14.68% 14.43% 14.27% 9.20% 9.11% 14.43% 14.27% 19.45% $ 19.11% 19.04% 18.71% 9.63% 9.46% 19.04% 18.71% 311,045 311,148 233,284 233,361 243,941 243,843 155,523 175,021 200,074 200,068 150,055 150,051 197,837 197,831 100,037 112,538 >=8.00 8.00 >=6.00 6.00 >=4.00 4.00 >=4.00 4.50 >=8.00 8.00 >=6.00 6.00 >=4.00 4.00 >=4.00 4.50 N/A 388,935 N/A >= 10.00% N/A 311,148 N/A >= 8.00% N/A 304,804 N/A >= 5.00% N/A 252,808 N/A >= 6.50% N/A 250,085 N/A >= 10.00% N/A 200,068 N/A >= 8.00% N/A 247,289 N/A >= 5.00% N/A 162,555 N/A >= 6.50% As of December 31, 2020, the Company and the Bank met all regulatory requirements for classification as well capitalized under the regulatory framework for prompt corrective action. The Bank has entered into several consent orders with the FDIC relating to several aspects of its operations. These orders were resolved and concluded in 2020. 137 Note T –Quarterly Financial Data (Unaudited) The following represents summarized quarterly financial data of the Company which, in the opinion of management, reflects all adjustments (comprised of normal accruals) necessary for fair presentation. Quarterly amounts shown may not equal annual amounts due to rounding. 2020 Interest income Net interest income Provision for credit losses Non-interest income Non-interest expense Income from continuing operations before income tax expense Income tax expense Net income from continuing operations Net income (loss) from discontinued operations, net of tax Net income available to common shareholders Net earnings per share from continuing operations - basic Net earnings (loss) per share from discontinued operations - basic Net earnings per share - basic Net earnings per share from continuing operations - diluted Net earnings (loss) per share from discontinued operations - diluted Net earnings per share - diluted 2019 Interest income Net interest income Provision for credit losses Non-interest income Non-interest expense Income from continuing operations before income tax expense Income tax expense Net income from continuing operations Net income (loss) from discontinued operations, net of tax Net income available to common shareholders Net earnings per share from continuing operations - basic Net earnings per share from discontinued operations - basic Net earnings per share - basic Net earnings per share from continuing operations - diluted Net earnings per share from discontinued operations - diluted Net earnings per share - diluted March 31, June 30, September 30, December 31, (in thousands, except per share data) Three months ended $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ 51,466 42,911 3,579 16,599 38,418 17,513 4,352 13,161 (570) 12,591 0.23 (0.01) 0.22 0.23 (0.01) 0.22 March 31, 43,578 34,010 1,700 30,365 39,229 23,446 6,035 17,411 519 17,930 0.31 0.01 0.32 0.31 0.01 0.32 138 51,899 50,246 922 20,366 42,620 27,070 6,787 20,283 (215) 20,068 $ $ 52,478 49,996 1,297 24,352 42,026 31,025 7,894 23,131 123 23,254 $ $ 0.35 $ — $ $ 0.35 0.35 $ — $ $ 0.35 0.40 $ — $ $ 0.40 0.40 $ — $ $ 0.40 54,939 51,713 554 23,300 41,783 32,676 8,655 24,021 150 24,171 0.42 — 0.42 0.41 — 0.41 Three months ended June 30, September 30, December 31, (in thousands, except per share data) 44,080 34,539 600 19,749 39,519 14,169 3,575 10,594 756 11,350 0.19 0.01 0.20 0.19 0.01 0.20 $ $ $ $ $ $ $ $ 48,375 37,560 650 33,515 42,051 28,374 7,975 20,399 26 20,425 $ $ 0.36 $ — $ $ 0.36 0.36 $ — $ $ 0.36 43,536 35,179 1,450 20,498 47,722 6,505 3,641 2,864 (1,010) 1,854 0.05 (0.02) 0.03 0.05 (0.02) 0.03 Note U—Condensed Financial Information—Parent Only Condensed Balance Sheets Assets Cash and due from banks Investment in subsidiaries Other assets Total assets Liabilities and stockholders' equity Other liabilities Senior debt Subordinated debentures Stockholders' equity Total liabilities and stockholders' equity Condensed Statements of Operations Income Other income Total income Expense Interest on subordinated debentures Interest on senior debt Non-interest expense Total expense Equity in undistributed income of subsidiaries Net income available to common shareholders Condensed Statements of Cash Flows Operating activities Net income Decrease (increase) in other assets Increase (decrease) in other liabilities Stock based compensation expense Equity in undistributed income Net cash used in operating activities Financing activities Proceeds from the exercise of common stock options Proceeds of senior debt offering Net cash provided by financing activities Net increase (decrease) in cash and cash equivalents Cash and cash equivalents, beginning of year Cash and cash equivalents, end of year $ $ $ $ 139 2020 December 31, (in thousands) 2019 $ $ $ $ 111,267 575,293 8,160 694,720 1,841 98,314 13,401 581,164 694,720 $ $ $ $ 2020 For the year ended December 31, 2019 (in thousands) 2018 $ 1 1 524 1,913 7,486 9,923 90,006 80,084 $ — $ — 750 — 6,721 7,471 59,030 51,559 2018 $ $ $ 2020 Year ended December 31, 2019 (in thousands) 80,084 484 1,810 6,429 (90,006) (1,199) 866 98,314 99,180 97,981 13,286 111,267 $ $ 51,559 724 (4) 5,689 (59,030) (1,062) 258 — 258 (804) 14,090 13,286 13,286 475,998 8,644 497,928 30 — 13,401 484,497 497,928 517 517 714 — 4,528 5,242 93,402 88,677 88,677 (22) 6 3,450 (93,402) (1,291) 111 — 111 (1,180) 15,270 14,090 Note V—Segment Financials The Company performed a strategic evaluation of its businesses in the third quarter of 2014. As a result of the evaluation, the Company decided to discontinue its Philadelphia commercial lending operations, as described in Note W- Discontinued Operations. The shift from a traditional bank balance sheet led the Company to evaluate its remaining business structure. Based on the continuing operations of the Company, it was determined that there would be four segments of the business: specialty finance, payments, corporate and discontinued operations. The chief decision maker for these segments is the Chief Executive Officer. Specialty finance includes commercial mortgage loan sales and securitizations, or the retention of such loans if not securitized, SBA loans, direct lease financing and security and insurance backed lines of credit and deposits generated by those business lines. Payments include prepaid and debit cards, card payments, ACH processing and deposits generated by those business lines. Corporate includes the Company’s investment portfolio, corporate overhead and non-allocated expenses. Investment income is reallocated to the payments segment. These operating segments reflect the way the Company views its current operations. Specialty finance Payments Discontinued operations Interest income Interest allocation Interest expense Net interest income (loss) Provision for credit losses Non-interest income Non-interest expense Income (loss) from continuing operations before taxes Income tax expense Income (loss) from continuing operations Loss from discontinued operations Net income (loss) Interest income Interest allocation Interest expense Net interest income (loss) Provision for credit losses Non-interest income Non-interest expense Income (loss) from continuing operations before taxes Income tax expense Income (loss) from continuing operations Income from discontinued operations Net income (loss) $ $ $ $ 170,847 — 1,024 169,823 6,352 678 68,244 95,905 — 95,905 — 95,905 Specialty finance 126,814 — 1,429 125,385 4,400 29,140 63,884 86,241 — 86,241 — 86,241 $ $ $ $ For the year ended December 31, 2020 Corporate (in thousands) $ — 39,935 8,690 31,245 — 83,751 68,379 $ 39,935 (39,935) 6,202 (6,202) — 188 28,224 46,617 — 46,617 — 46,617 $ (34,238) 27,688 (61,926) — (61,926) $ Payments For the year ended December 31, 2019 Corporate (in thousands) Discontinued operations — 52,755 28,971 23,784 — 74,742 67,884 30,642 — 30,642 — 30,642 140 $ $ 52,755 (52,755) 7,881 (7,881) — 245 36,753 (44,389) 21,226 (65,615) — (65,615) $ $ — — — — — — — — — — 291 291 — — — — — — — — — — (512) (512) Total Total 210,782 — 15,916 194,866 6,352 84,617 164,847 108,284 27,688 80,596 (512) 80,084 179,569 — 38,281 141,288 4,400 104,127 168,521 72,494 21,226 51,268 291 51,559 $ $ $ $ Interest income Interest allocation Interest expense Net interest income (loss) Provision for credit losses Non-interest income Non-interest expense Income (loss) from continuing operations before taxes Income tax expense Income (loss) from continuing operations Income from discontinued operations Net income (loss) Total assets Total liabilities Total assets Total liabilities Note W—Discontinued Operations $ $ $ $ $ $ Specialty finance Payments For the year ended December 31, 2018 Corporate (in thousands) Discontinued operations Total 95,221 — 3,970 91,251 3,585 89,187 57,952 118,902 — 118,902 — 118,902 $ $ — 52,739 21,293 31,446 — 63,939 65,894 29,492 — 29,492 — 29,492 $ $ 52,739 (52,739) 1,849 (1,849) — 668 27,432 (28,613) 32,241 (60,854) — (60,854) $ $ — — — — — — — — — — 1,137 1,137 $ $ 147,960 — 27,111 120,849 3,585 153,795 151,278 119,781 32,241 87,540 1,137 88,677 Specialty finance Payments 4,491,768 304,908 $ $ 32,976 4,877,674 $ $ December 31, 2020 Corporate (in thousands) 1,638,447 513,095 Discontinued operations Total $ $ 113,650 — $ $ 6,276,841 5,695,677 Specialty finance Payments December 31, 2019 Corporate (in thousands) Discontinued operations Total 3,008,304 247,485 $ $ 57,746 4,030,921 $ $ 2,450,256 894,060 $ $ 140,657 — $ $ 5,656,963 5,172,466 The Company performed a strategic evaluation of its businesses in the third quarter of 2014 and decided to discontinue its Philadelphia commercial lending operations and focus on its specialty finance lending. The loans which constitute the Philadelphia commercial loan portfolio are in the process of disposition including transfers to other financial institutions. As such, financial results of the Philadelphia commercial lending operations are presented as separate from continuing operations on the consolidated statements of operations, and the assets of the commercial lending operations to be disposed are presented as assets held- for-sale from discontinued operations in the consolidated balance sheets. 141 The following table presents financial results of the commercial lending business included in net income (loss) from discontinued operations for the twelve months ended December 31, 2020, 2019 and 2018. The majority of non-interest expense is comprised of loan related charges including charge-offs, realized and unrealized gains and losses, other real estate loan charges and attorney fees. Interest income Interest expense Net interest income Non-interest income Non-interest expense Income (loss) before taxes Income tax (benefit) expense Net income (loss) Loans, net Other real estate owned Total assets 2020 $ $ For the year ended December 31, 2019 (in thousands) $ 4,222 — 4,222 $ 6,710 — 6,710 21 8,059 (3,816) (3,304) (512) $ $ $ 34 6,234 510 219 291 December 31, 2020 (in thousands) 91,316 22,334 113,650 $ $ $ 2018 8,810 — 8,810 910 8,229 1,491 354 1,137 December 31, 2019 115,879 24,778 140,657 Non-interest expense for the years ended December 31, 2020, 2019 and 2018, reflected $520,000, $2.0 million and $4.3 million, respectively, of fair value and realized losses on loans. For those respective years, it also reflected respective expenses and losses of $5.5 million, $1.5 million and $177,000 related to other real estate owned. Discontinued operations loans are recorded at the lower of their cost or fair value. Fair value is determined using a discounted cash flow analysis where projections of cash flows are developed in consideration of internal loan review analysis and default/prepayment assumptions for smaller pools of loans. Since the discontinuance of operations in 2014, the Company has securitized or sold related loans, and the approximate $1.1 billion in book value of loans has been reduced to $91.3 million at December 31, 2020. Additionally, the consolidated balance sheet as of December 31, 2020 reflects $31.3 million in investment in unconsolidated entity, which is comprised of notes owned by the Company as a result of the sale of certain discontinued loans to Walnut Street, in which the Company retains an interest as explained above. The Company continues to pursue additional loan and other collateral dispositions. Item 9. Changes in and Disagreements with Accountants on Accounting and Financial Disclosure None 142 Item 9A. Controls and Procedures. The Company maintains disclosure controls and procedures that are designed to ensure that information required to be disclosed in the Company’s reports under the Securities Exchange Act of 1934, as amended, or the Exchange Act, is recorded, processed, summarized, and reported within the time periods specified in the SEC’s rules and forms, and that such information is accumulated and communicated to the Company’s management, including the Company’s Chief Executive Officer and the Company’s Chief Financial Officer, as appropriate, to allow timely decisions regarding required disclosure. Members of the Company’s operational management and internal audit meet regularly to provide an established structure to report any weaknesses or other issues with controls, or any matter that has not been reported previously, to the Company’s Chief Executive Officer and Chief Financial Officer, and, in turn to the Audit Committee of the Company’s Board of Directors. In designing and evaluating the disclosure controls and procedures, the Company’s management recognized that any controls and procedures, no matter how well designed and operated, can provide only reasonable assurance of achieving the desired control objectives, and the Company’s management necessarily was required to apply its judgment in evaluating the cost-benefit relationship of possible controls and procedures. Under the supervision of the Company’s Chief Executive Officer and Chief Financial Officer, the Company has carried out an evaluation of the effectiveness of the Company’s disclosure controls and procedures as of the end of the period covered by this report. Based upon that evaluation, the Company’s chief executive officer and chief financial officer concluded that the Company’s disclosure controls and procedures are effective at the reasonable assurance level. Management’s Report on Internal Control Over Financial Reporting The Company’s management is responsible for establishing and maintaining adequate internal control over financial reporting. Pursuant to the rules and regulations of the Securities and Exchange Commission, internal control over financial reporting is a process designed by, or under the supervision of, the Company’s principal executive and principal financial officers and effected by the Company’s Board of Directors, management and other personnel, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of consolidated financial statements for external purposes in accordance with generally accepted accounting principles and includes those policies and procedures that: pertain to the maintenance of records that in reasonable detail accurately and fairly reflect the transactions and dispositions of the Company’s assets; provide reasonable assurance that transactions are recorded as necessary to permit preparation of consolidated financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures are being made only in accordance with authorizations of the Company’s management and directors; and provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use or disposition of the Company’s assets that could have a material effect on the Company’s consolidated financial statements. Internal control over financial reporting cannot provide absolute assurance of achieving financial reporting objectives because of its inherent limitations. Internal control over financial reporting is a process that involves human diligence and compliance and is subject to lapses in judgment and breakdowns resulting from human failures. Internal control over financial reporting also can be circumvented by collusion or improper management override. Because of such limitations, there is a risk that material misstatements may not be prevented or detected on a timely basis by internal control over financial reporting. However, these inherent limitations are known features of the financial reporting process. Therefore, it is possible to design into the process safeguards to reduce, though not eliminate, this risk. A material weakness is defined as a deficiency or a combination of deficiencies, in internal control over financial reporting such that there is a reasonable possibility that a material misstatement of the Company’s annual or interim financial statements will not be prevented or detected on a timely basis. Management has evaluated the effectiveness of its internal control over financial reporting as of December 31, 2020 based on the control criteria established in the 2013 Internal Control—Integrated Framework, issued by the Committee of Sponsoring Organizations of the Treadway Commission and concluded that the Company’s internal control over financial reporting was effective as of December 31, 2020. 143 The Company’s independent registered public accounting firm, Grant Thornton LLP, audited the Company’s internal control over financial reporting as of December 31, 2020. Their report dated March 15, 2021 appears below in this Item 9A. Changes in Internal Control Over Financial Reporting During the fourth quarter of the fiscal year ended December 31, 2020, there were no changes in the Company’s internal control over financial reporting that have materially affected, or were reasonably likely to materially affect, the Company’s internal control over financial reporting. 144 REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM Board of Directors and Shareholders The Bancorp, Inc. Opinion on internal control over financial reporting We have audited the internal control over financial reporting of The Bancorp, Inc. (a Delaware corporation) and subsidiaries (the “Company”) as of December 31, 2020, based on criteria established in the 2013 Internal Control—Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission (“COSO”). In our opinion, the Company maintained, in all material respects, effective internal control over financial reporting as of December 31, 2020, based on criteria established in the 2013 Internal Control—Integrated Framework issued by COSO. We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) (“PCAOB”), the consolidated financial statements of the Company as of and for the year ended December 31, 2020, and our report dated March 15, 2021 expressed an unqualified opinion on those financial statements. Basis for opinion The Company’s management is responsible for maintaining effective internal control over financial reporting and for its assessment of the effectiveness of internal control over financial reporting, included in the accompanying Management’s Report on Internal Control Over Financial Reporting. Our responsibility is to express an opinion on the Company’s internal control over financial reporting based on our audit. We are a public accounting firm registered with the PCAOB and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB. We conducted our audit in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether effective internal control over financial reporting was maintained in all material respects. Our audit included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, testing and evaluating the design and operating effectiveness of internal control based on the assessed risk, and performing such other procedures as we considered necessary in the circumstances. We believe that our audit provides a reasonable basis for our opinion. Definition and limitations of internal control over financial reporting A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company’s internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect on the financial statements. Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate. /s/ GRANT THORNTON LLP Philadelphia, Pennsylvania March 15, 2021 145 Item 9B. Other Information None. PART III Item 10. Directors, Executive Officers and Corporate Governance Information included in our 2021 Proxy Statement to be filed is incorporated herein by reference. Item 11. Executive Compensation Information included in our 2021 Proxy Statement to be filed is incorporated herein by reference. Item 12. Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters Information included in our 2021 Proxy Statement to be filed is incorporated herein by reference. Item 13. Certain Relationships and Related Transactions, and Director Independence Information included in our 2021 Proxy Statement to be filed is incorporated herein by reference. Item 14. Principal Accountant Fees and Services Information included in our 2021 Proxy Statement to be filed is incorporated herein by reference. 146 Item 15. Exhibits and Financial Statement Schedules. (a) The following documents are filed as part of this Annual Report on Form 10-K: PART IV 1. Financial Statements Report of Independent Registered Public Accounting Firm Consolidated Balance Sheet at December 31, 2020 and 2019 Consolidated Statement of Operations for each of the three years in the period ended December 31, 2020 Consolidated Statement of Changes in Shareholders’ Equity for each of the three years in the period ended December 31, 2020 Consolidated Statement of Cash Flows for each of the three years in the period ended December 31, 2020 Notes to Consolidated Financial Statements 2. Financial Statement Schedules None 3. Exhibits Exhibit No. 3.1.1 Description Certificate of Incorporation filed July 20, 1999, amended July 27, 1999, amended June 7, 2001, and amended October 8, 3.1.2 3.1.3 3.2 4.1 4.2 4.3 10.1 10.2 10.3 10.4.1 10.4.2 10.5 10.6 10.7.1 10.7.2 10.8 10.9 10.10 10.11 10.12 10.13 10.14 10.15 10.16 10.17 10.18 2002 (1) Amendment to Certificate of Incorporation filed July 30, 2009 (10) Amendment to Certificate of Incorporation filed June 1, 2016 (10) Amended and Restated Bylaws (11) Specimen stock certificate (1) Indenture for Senior Debt Securities dated as of August 13, 2020(2) First Supplemental Indenture for 4.750% Senior Notes due 2025 dated as of August 13, 2020(2) Stock Option and Equity Plan of 2011 (4)+ Form of Grant of Nonqualified Stock Option under the 2011 Plan (3)+ Form of Restricted Stock Unit Award Agreement (5)+ The Bancorp, Inc. Stock Option and Equity Plan of 2013 (6)+ Amendment One to Stock Option and Equity Plan of 2013 (7)+ Form of Grant of Stock Option under the 2013 Plan (8)+ Form of Grant of Stock Award under the 2013 Plan (8)+ The Bancorp, Inc. 2018 Equity Incentive Plan (9)+ First Amendment to The Bancorp, Inc. 2018 Equity Incentive Plan (9)+ Form of Restricted Stock Unit Award Agreement (9)+ Sales Agreement dated December 30, 2014 among the Bancorp Bank and Walnut Street 2014-1 Issuer, LLC (12) Amended Consent Order, Order for Restitution and Order to Pay Civil Money Penalty, dated December 23, 2015 (13) Letter Agreement with Damian Kozlowski (14)+ Letter Agreement with Hugh McFadden (14)+ Letter Agreement with John Leto (14)+ Asset Purchase Agreement dated as of July 10, 2018 (15) The Bancorp, Inc. 2020 Equity Incentive Plan(16) Form of Non-Qualified Stock Option Award(16) Form on Non-Qualified Stock Option Award (non-employee directors) (16) Form of Restricted Stock Award(16) 147 21.1 23.1 31.1 31.2 32.1 32.2 101.SCH 101.CAL 101.DEF 101.LAB 101.PRE 101.INS 104 * ** + (1) (2) (3) (4) (5) (6) (7) (8) (9) (10) (11) (12) (13) (14) (15) (16) Subsidiaries of Registrant * Consent of Grant Thornton LLP * Rule 13a-14(a)/15d-14(a) Certifications * Rule 13a-14(a)/15d-14(a) Certifications * Section 1350 Certifications * Section 1350 Certifications * Inline XBRL Schema Document ** Inline XBRL Calculation Linkbase Document ** Inline XBRL Definition Linkbase Document ** Inline XBRL Labels Linkbase Document ** Inline XBRL Presentation Linkbase Document ** Inline XBRL Instance Document ** The cover page of this Annual Report on Form 10-K for the year ended December 31, 2020, filed with the SEC on March 15, 2021 is formatted in Inline XBRL. Filed herewith. Submitted as Exhibits 101 to this Annual Report on Form 10-K are documents formatted in Inline XBRL (Extensible Business Reporting Language). Pursuant to Rule 406T of Regulation S-T, these interactive data files are deemed not filed or part of a registration statement or prospectus for purposes of Sections 11 or 12 of the Securities Act of 1933 or Section 18 of the Securities Exchange Act of 1934, as amended, and otherwise are not subject to liability. Denotes a management contract or compensatory plan, contract or arrangement. Filed previously as an exhibit to our Registration Statement on Form S-4, registration number 333-117385, and by this reference incorporated herein. Filed previously as an exhibit to our current report on Form 8-K filed August 13, 2020, and by this reference incorporated herein (File No. 000-51018). Filed previously as an exhibit to our Registration Statement on Form S-8, registration number 333-176208, and by this reference incorporated herein. Filed previously as an appendix to the definitive proxy statement on Schedule 14A filed March 23, 2011, and by this reference incorporated herein (File No. 000-51018). Filed previously as an exhibit to our current report on Form 8-K filed January 29, 2013, and by this reference incorporated herein (File No. 000-51018). Filed previously as an appendix to our proxy statement filed March 20, 2013, and by this reference incorporated herein (File No. 000-51018). Filed previously as an exhibit to our annual report on Form 10-K filed March 16, 2018, and by this reference incorporated herein (File No. 000-51018). Filed previously as an exhibit to our quarterly report on Form 10-Q filed May 10, 2013, and by this reference incorporated herein (File No. 000-51018). Filed previously as an exhibit to our current report on Form 8-K/A filed May 17, 2018, and by this reference incorporated herein (File No. 000-51018). Filed previously as an exhibit to our quarterly report on Form 10-Q filed November 9, 2016, and by this reference incorporated herein (File No. 000-51018). Filed previously as an exhibit to our annual report on Form 10-K filed March 16, 2017, and by this reference incorporated herein (File No. 000-51018). Filed previously as an exhibit to our annual report on Form 10-K filed September 25, 2015, and by this reference incorporated herein (File No. 000-51018). Filed previously as an exhibit to our current report on Form 8-K filed December 28, 2015, and by this reference incorporated herein (File No. 000-51018). Filed previously as an exhibit to our quarterly report on Form 10-Q filed August 9, 2016, and by this reference incorporated herein (File No. 000-51018). Filed previously as an exhibit to our current report on Form 8-K filed July 10, 2018, and by this reference incorporated herein (File No. 000-51018). Filed previously as an exhibit to our current report on Form 8-K filed May 14, 2020, and by this reference incorporated herein (File No. 000-51018). 148 Item 16. Form 10-K Summary. None 149 Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its SIGNATURES behalf by the undersigned, thereunto duly authorized. March 15, 2021 By: /s/ Damian M. Kozlowski DAMIAN M. KOZLOWSKI Chief Executive Officer (principal executive officer) Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of the registrant and in the capacities and on the dates indicated. /S/ Damian M. Kozlowski DAMIAN M. KOZLOWSKI Chief Executive Officer (principal executive officer) /S/ John C. Chrystal JOHN C. CHRYSTAL /S/ Daniel G. Cohen DANIEL G. COHEN /S/ Walter T. Beach WALTER T. BEACH /S/ Michael J. Bradley MICHAEL J. BRADLEY /S/ Matthew Cohn MATTHEW COHN /S/ William H. Lamb WILLIAM H. LAMB /S/ James J. McEntee III JAMES J. MCENTEE III /S/ Mei-Mei Tuan MEI-MEI TUAN /S/ Hersh Kozlov HERSH KOZLOV /S/ John Eggemeyer JOHN EGGEMEYER /S/ Daniela A. Mielke DANIELA A. MIELKE /S/ Stephanie B. Mudick STEPHANIE B. MUDICK /S/ Paul Frenkiel PAUL FRENKIEL Director Director Director Director Director Director Director Director Director Director Director Director March 15, 2021 March 15, 2021 March 15, 2021 March 15, 2021 March 15, 2021 March 15, 2021 March 15, 2021 March 15, 2021 March 15, 2021 March 15, 2021 March 15, 2021 March 15, 2021 March 15, 2021 Executive Vice President of Strategy, Chief Financial Officer and Secretary March 15, 2021 (principal financial and accounting officer) 150 Exhibit 21.1 Subsidiaries of Registrant The Bancorp Bank Exhibit 23.1 CONSENT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM We have issued our reports dated March 15, 2021, with respect to the consolidated financial statements and internal control over financial reporting included in the Annual Report of The Bancorp, Inc. on Form 10-K for the year ended December 31, 2020. We consent to the incorporation by reference of said reports in the Registration Statements of The Bancorp, Inc. on Form S-3 (File No. 333-239529, effective July 13, 2020 and 333-213977, effective October 18, 2016) and on Forms S-8 (File No. 333-124338 and File No. 333-124339, effective April 26, 2005, File No. 333-130709, effective December 27, 2005, File No. 333-176208, effective August 10, 2011, File No. 333-189014, effective May 31, 2013, and File No. 333-210979, effective April 28, 2016).). /s/ GRANT THORNTON LLP March 15, 2021 Philadelphia, Pennsylvania Exhibit 31.1 CERTIFICATION I, Damian Kozlowski, certify that: 1. I have reviewed this annual report on Form 10-K for the fiscal year ended December 31, 2020 of The Bancorp, Inc. (the “Registrant”); 2. Based on my knowledge, this annual report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report; 3. Based on my knowledge, the consolidated financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the Registrant as of, and for, the periods presented in this report; 4. The Registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the Registrant and have: (a) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the Registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared; (b) Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of consolidated financial statements for external purposes in accordance with generally accepted accounting principles; (c) Evaluated the effectiveness of the Registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and (d) Disclosed in this report any change in the Registrant’s internal control over financial reporting that occurred during the Registrant’s most recent fiscal quarter (the Registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the Registrant’s internal control over financial reporting. 5. The Registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the Registrant’s auditors and the audit committee of the Registrant’s board of directors (or persons performing the equivalent function): (a) All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the Registrant’s ability to record, process, summarize and report financial information; and (b) Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting. Date: March 15, 2021 /S/ DAMIAN KOZLOWSKI Damian Kozlowski Chief Executive Officer Exhibit 31.2 CERTIFICATION I, Paul Frenkiel, certify that: 1. I have reviewed this annual report on Form 10-K for the fiscal year ended December 31, 2020 of The Bancorp, Inc. (the “Registrant”); 2. Based on my knowledge, this annual report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report; 3. Based on my knowledge, the consolidated financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the Registrant as of, and for, the periods presented in this report; 4. The Registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the Registrant and have: (a) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the Registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared; (b) Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of consolidated financial statements for external purposes in accordance with generally accepted accounting principles; (c) Evaluated the effectiveness of the Registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and (d) Disclosed in this report any change in the Registrant’s internal control over financial reporting that occurred during the Registrant’s most recent fiscal quarter (the Registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the Registrant’s internal control over financial reporting. 5. The Registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the Registrant’s auditors and the audit committee of the Registrant’s board of directors (or persons performing the equivalent function): (a) All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the Registrant’s ability to record, process, summarize and report financial information; and (b) Any fraud, whether or not material, that involves management or other employees who have a significant role in the Registrant’s internal control over financial reporting. Date: March 15, 2021 /S/ Paul Frenkiel Paul Frenkiel Executive Vice President of Strategy, Principal Financial Officer and Secretary Exhibit 32.1 CERTIFICATION PURSUANT TO 18 U.S.C. SECTION 1350, AS ADOPTED PURSUANT TO SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002 In connection with the Annual Report of The Bancorp, Inc. (the “Company”) on Form 10-K for the fiscal year ended December 31, 2020 as filed with the Securities and Exchange Commission on the date hereof (the “Report”), I, Damian Kozlowski, Chief Executive Officer of the Company, certify, pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that: (1) The Report fully complies with the requirements of section 13(a) or 15(d) of the Securities Exchange Act of 1934, and (2) The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company. March 15, 2021 Dated /s/ DAMIAN KOZLOWSKI Damian Kozlowski Chief Executive Officer Exhibit 32.2 CERTIFICATION PURSUANT TO 18 U.S.C. SECTION 1350, AS ADOPTED PURSUANT TO SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002 In connection with the Annual Report of The Bancorp, Inc. (the “Company”) on Form 10-K for the fiscal year ended December 31, 2020 as filed with the Securities and Exchange Commission on the date hereof (the “Report”), I, Paul Frenkiel, Chief Financial Officer of the Company, certify, pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that: (1) The Report fully complies with the requirements of section 13(a) or 15(d) of the Securities Exchange Act of 1934, and (2) The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company. March 15, 2021 Dated /S/ Paul Frenkiel Paul Frenkiel Executive Vice President of Strategy, Principal Financial Officer and Secretary
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