The Hackett Group
Annual Report 2001

Plain-text annual report

Printing: Graphic Arts Center (Portland) Concept & Design: Basis (Atlanta/SanFrancisco) Miami, Florida PricewaterhouseCoopers LLP independent auditors t 781.575.3400 Providence, Rhode Island Fleet Bank, N.A. transfer agent Miami, Florida 100Chopin Plaza Hotel Inter-Continental Wednesday, May 8, 2002at 11am at: to attend our annual meeting on Answerthink shareholders are invited annual meeting www.answerthink.com f305.379.8810 t 305.375.8005 Miami, Florida 33131 Suite 3000 1001Brickell Bay Drive Answerthink, Inc. 9th Floor PLC Chairman, Alan T. G. Wix Wyeth-Ayerst Pharmaceuticals Vice President, Information Services, JeVrey E. Keisling Ryder System, Inc. Retired Vice Chairman, Edwin A. Huston President Allan R. Frank Chief Operating OYcer David N. Dungan The McGraw-Hill Companies Chief Financial OYcer, Executive Vice President & Robert J. Bahash Chairman & Chief Executive OYcer Ted A. Fernandez corporate headquarters board of directors Shareholder Information Financial Highlights results of operations (in thousands, except per share data) Net revenues Costs and expenses: Project personnel and expenses Selling, general and administrative expenses Restructuring costs Stock compensation expense Total costs and operating expenses Income (loss) from operations Other income (expense): Litigation settlement Non-cash investment losses Interest income Interest expense Income (loss) before income taxes Income tax expense (beneWt) Net income (loss) Basic net income (loss) per common share Weighted average common shares outstanding Diluted net income (loss) per common share Weighted average common and common equivalent shares outstanding financial position (in thousands) Cash and cash equivalents Working capital Total assets Shareholders’ equity (continued on inside flap) Year Ended December 28, 2001 Year Ended December 29, 2000 $ 247,461 $ 311,136 155,150 88,704 8,489 4,855 257,198 (9,737) — — 1,222 (165) (8,680) (161) $ (8,519) $ (0.19) 43,999 $ (0.19) 43,999 181,338 111,033 3,700 853 296,924 14,212 1,850 (2,350) 1,383 (255) 14,840 6,939 7,901 0.20 40,262 0.18 45,137 $ $ $ December 28, 2001 December 29, 2000 $ $ $ $ 59,888 81,313 211,919 177,701 $ $ $ $ 51,662 74,787 228,676 172,054 1001 Brickell Bay Drive Suite 3000 Miami, FL 33131 Answerthink 2001 Annual Report Dear Shareholder, Tomorrow’s historians will remember 2001 as a watershed year. A world already rapidly changing was suddenly transformed one Tuesday morning in September. A global recession threatened to overwhelm established companies, mature indus- tries and even entire nations. Thousands of start-ups and new economy firms born during the Internet boom closed their virtual (and non-vir- tual) doors. Unforgiving market conditions meant only those firms with clear missions and viable business plans survived. I am proud to report that during this “make or break” year, Answerthink not only survived, but took strategic steps to maintain our position in the marketplace. Our ability to act decisively and stay focused on our objec- tives throughout a diYcult year served as a clear testament to the strength of our business model, the discipline in our operating philoso- phy and the outstanding commitment of our people. We carried a positive cash flow during the year and ended 2001 with an all-time high cash balance of $60 million. By limiting our exposure to dot com projects and focusing on IT-enabled initiatives that provide lasting value for our clients, we were able to move ahead, while many competitors failed. In 2001 our strategic gains were particu- larly significant. We strengthened our business model by expanding our service oVerings. For example, we grew our business applications prac- tice by purchasing the SAP applications group of Condor Technology Solutions, Inc. Our recently formed joint venture with HCL Technologies, Inc. represents a significant new revenue opportunity and allows us to provide cost-eVective oV-shore application development, maintenance and support to Fortune 1000 clients. The oVerings of this new venture are an excellent comple- ment to our business model and allow us to quickly enter this expanding market. The launch of Hackett Collaborative Learning, based on our acquisition of the Exult Process Intelligence Center (EPIC), furthers our leadership in best practices. By giving us best practice expertise focused on business process, this acquisition enhances our ability to meet the growing demand for business process outsourcing. How were we able to move ahead in 2001? Just as our clients focused on fundamentals, so did our people. Our ability to deliver projects on time and on budget and to focus on client service enabled us to strengthen our relationships. To further promote our client-focused culture, we initiated a project performance bonus for our people tied to client satisfaction and quality of project delivery. The results from our client satisfaction surveys continue to be extremely positive and are a reflection of the value we are providing in the marketplace. Our work also won widespread recognition from industry experts and analysts, including seven Web Marketing Association Awards and an Electronic Multimedia Award. In the coming year, we will build on the success of 2001 by further diVerentiating the Answerthink brand based on our unique approach, called Business Process Intelligence (BPI). BPI is not new—it’s based on the founding principles of Answerthink and is how we do busi- ness every day. To a marketplace with no appetite for “cookie-cutter” consulting solutions that fail to satisfy client needs for true return on investment, this approach is compelling—as you will see in our Annual Report. BPI will be a big part of our efforts in 2002 as we demonstrate to clients how simultaneously optimizing people, process, technology and information leads to breakthrough performance gains. Moving into 2002, the recovering economy is only one reason to be enthusiastic about our prospects. Client satisfaction remains high, and we are committed to deepening our relationships with our most significant and productive accounts. Our development of new service and revenue channels holds great potential for growth. The initiatives and acquisitions described above have given us a clear edge in important market sectors. We’ve never been better positioned, and as you’ll see on the following pages the time is right for Answerthink to be recognized as a clear industry leader. Ted A. Fernandez Chairman & Chief Executive OYcer Printing: Graphic Arts Center (Portland) Concept & Design: Basis (Atlanta/SanFrancisco) Miami, Florida PricewaterhouseCoopers LLP independent auditors t 781.575.3400 Providence, Rhode Island Fleet Bank, N.A. transfer agent Miami, Florida 100Chopin Plaza Hotel Inter-Continental Wednesday, May 8, 2002at 11am at: to attend our annual meeting on Answerthink shareholders are invited annual meeting www.answerthink.com f305.379.8810 t 305.375.8005 Miami, Florida 33131 Suite 3000 1001Brickell Bay Drive Answerthink, Inc. 9th Floor PLC Chairman, Alan T. G. Wix Wyeth-Ayerst Pharmaceuticals Vice President, Information Services, JeVrey E. Keisling Ryder System, Inc. Retired Vice Chairman, Edwin A. Huston President Allan R. Frank Chief Operating OYcer David N. Dungan The McGraw-Hill Companies Chief Financial OYcer, Executive Vice President & Robert J. Bahash Chairman & Chief Executive OYcer Ted A. Fernandez corporate headquarters board of directors Shareholder Information Financial Highlights results of operations (in thousands, except per share data) Net revenues Costs and expenses: Project personnel and expenses Selling, general and administrative expenses Restructuring costs Stock compensation expense Total costs and operating expenses Income (loss) from operations Other income (expense): Litigation settlement Non-cash investment losses Interest income Interest expense Income (loss) before income taxes Income tax expense (beneWt) Net income (loss) Basic net income (loss) per common share Weighted average common shares outstanding Diluted net income (loss) per common share Weighted average common and common equivalent shares outstanding financial position (in thousands) Cash and cash equivalents Working capital Total assets Shareholders’ equity (continued on inside flap) Year Ended December 28, 2001 Year Ended December 29, 2000 $ 247,461 $ 311,136 155,150 88,704 8,489 4,855 257,198 (9,737) — — 1,222 (165) (8,680) (161) $ (8,519) $ (0.19) 43,999 $ (0.19) 43,999 181,338 111,033 3,700 853 296,924 14,212 1,850 (2,350) 1,383 (255) 14,840 6,939 7,901 0.20 40,262 0.18 45,137 $ $ $ December 28, 2001 December 29, 2000 $ $ $ $ 59,888 81,313 211,919 177,701 $ $ $ $ 51,662 74,787 228,676 172,054 1001 Brickell Bay Drive Suite 3000 Miami, FL 33131 Answerthink 2001 Annual Report Dear Shareholder, Tomorrow’s historians will remember 2001 as a watershed year. A world already rapidly changing was suddenly transformed one Tuesday morning in September. A global recession threatened to overwhelm established companies, mature indus- tries and even entire nations. Thousands of start-ups and new economy firms born during the Internet boom closed their virtual (and non-vir- tual) doors. Unforgiving market conditions meant only those firms with clear missions and viable business plans survived. I am proud to report that during this “make or break” year, Answerthink not only survived, but took strategic steps to maintain our position in the marketplace. Our ability to act decisively and stay focused on our objec- tives throughout a diYcult year served as a clear testament to the strength of our business model, the discipline in our operating philoso- phy and the outstanding commitment of our people. We carried a positive cash flow during the year and ended 2001 with an all-time high cash balance of $60 million. By limiting our exposure to dot com projects and focusing on IT-enabled initiatives that provide lasting value for our clients, we were able to move ahead, while many competitors failed. In 2001 our strategic gains were particu- larly significant. We strengthened our business model by expanding our service oVerings. For example, we grew our business applications prac- tice by purchasing the SAP applications group of Condor Technology Solutions, Inc. Our recently formed joint venture with HCL Technologies, Inc. represents a significant new revenue opportunity and allows us to provide cost-eVective oV-shore application development, maintenance and support to Fortune 1000 clients. The oVerings of this new venture are an excellent comple- ment to our business model and allow us to quickly enter this expanding market. The launch of Hackett Collaborative Learning, based on our acquisition of the Exult Process Intelligence Center (EPIC), furthers our leadership in best practices. By giving us best practice expertise focused on business process, this acquisition enhances our ability to meet the growing demand for business process outsourcing. How were we able to move ahead in 2001? Just as our clients focused on fundamentals, so did our people. Our ability to deliver projects on time and on budget and to focus on client service enabled us to strengthen our relationships. To further promote our client-focused culture, we initiated a project performance bonus for our people tied to client satisfaction and quality of project delivery. The results from our client satisfaction surveys continue to be extremely positive and are a reflection of the value we are providing in the marketplace. Our work also won widespread recognition from industry experts and analysts, including seven Web Marketing Association Awards and an Electronic Multimedia Award. In the coming year, we will build on the success of 2001 by further diVerentiating the Answerthink brand based on our unique approach, called Business Process Intelligence (BPI). BPI is not new—it’s based on the founding principles of Answerthink and is how we do busi- ness every day. To a marketplace with no appetite for “cookie-cutter” consulting solutions that fail to satisfy client needs for true return on investment, this approach is compelling—as you will see in our Annual Report. BPI will be a big part of our efforts in 2002 as we demonstrate to clients how simultaneously optimizing people, process, technology and information leads to breakthrough performance gains. Moving into 2002, the recovering economy is only one reason to be enthusiastic about our prospects. Client satisfaction remains high, and we are committed to deepening our relationships with our most significant and productive accounts. Our development of new service and revenue channels holds great potential for growth. The initiatives and acquisitions described above have given us a clear edge in important market sectors. We’ve never been better positioned, and as you’ll see on the following pages the time is right for Answerthink to be recognized as a clear industry leader. Ted A. Fernandez Chairman & Chief Executive OYcer fig.01 Units of Labor In business, long ago, people were points on a Xow chart. They Wlled departments. They Wt into the structure. Everyone had a function. And work Xowed from left to right across the company. Everything was command and control, task-oriented, structured around linear processes. Only those who owned information had the authority to use it. There was little collaboration. So linking every person’s siloed efforts became important in serving the customer. fig.02 The Expenditure And that’s when Business Process Reengineering emerged. Suddenly, what people did was studied and scrutinized. Processes were streamlined. Redundancies were eliminated. Oftentimes, people were eliminated. fig.03 The Node The game was cost reduction and head cutting. Then emerged a new, overarching view, enabled by IT. People became nodes on a network. Inter-departmental communication and collaboration became possible. Access to information improved. We’ve come a long way, no? fig.04 The Consultants No. Today, consulting and systems integration Wrms stand level. Each touts its core competencies: Expertise and Experience Smart People Quality Service Delivery Technological Know-How They’re the same competencies. And the wares are the same, too: IT Strategy Enterprise Business Applications Supply Chain Management Process Reengineering Technology Integration CRM fig.05 The Secret Sauce? It’s become a commodity market. And in its consulting wisdom, each Wrm understands it must diVerentiate itself to get ahead of the others. And thus was born a slew of industry buzzwords, Acronyms and Proprietary Methodologies™ that now permeate the industry. But basically consulting Wrms still do the same thing. They’re selling the same services and approaches, dressed up in new buzzwords. They propose cookie-cutter solutions to unique client problems. fig.06 Replication And because clients aren’t dumb, they’ve become suspicious. Clients see pre-packaged solutions, buzzwords and voluminous credenzaware. And they’re not impressed. They Wnd, in the end, that these big expensive engagements are rather hollow. The results don’t optimize their businesses. There aren’t many beneWts. Or much value. fig.07 ROI That’s the point at which we start. The answer for clients is: Return on Investment. Everyone’s talking about ROI today, but what is it, really? ROI is about the relationship between value and cost. It is gaining the most beneWt from the least resources. ROI is not just cost reduction. It’s about viewing your business in a holistic manner. It’s about generating real business value and real performance breakthroughs. Our approach for achieving this kind of ROI is called Business Process Intelligence, or BPI. It’s not the latest label for an old approach. Answerthink was founded on this approach. fig.08 One Part of A Whole It’s the way we solve client problems every day. We believe every business has four dimensions: 1. 2. 3. 4. People Process Technology Information For performance to improve, all four dimensions must be addressed. Not just IT. Not just process. People work diVerently today. Everybody has more information now, but not everybody uses it eYciently and eVectively. Experience tells us that the best companies deal with all parts of the enterprise and how it works holistically, touching all four dimensions. That’s what BPI is all about. fig.09 The Tried and True Many consultancies will say they have best practices, but ours are backed by empirical performance data and metrics from nearly 2,000 global organizations, including 80 percent of the Dow Jones Industrials, two-thirds of the Fortune 100 and over 60 percent of the Dow Jones Global Titans Index. We implement based on the most valuable best practices database there is. By baking Hackett Best Practices into information technology solutions, we can maximize ROI for clients and help them achieve the nirvana of greater performance with fewer resources. We use our Hackett Best Practices to set the path to high performance, across all areas of an enterprise: Finance IT HR Procurement Shared Services fig.10 People — A True Asset That makes CIOs happy. (And the other “Chiefs” too.) We design solutions that enable collaboration within companies. People are thinkers, managers and doers in today’s companies. Not just parts of the structure. Our BPI approach treats people as a vital part of a system. Because people add value. Because to ignore the intellectual capital of your people is to be intellectually bankrupt. Hollow. People’s individual skills, knowledge and abilities must be connected, shared and leveraged. To make people smarter, internal knowledge must be integrated just as much as operating and Wnancial data are integrated. And business processes must be more intelligent too, to allow for the ways in which people work, both inside and outside a company’s walls. fig.11 More from Less BPI is the way to create the most value from the least resources. The correct balance will yield superior ROI. And that pleases CEOs and CFOs. (And their shareholders.) That’s diVerent. Not cookie- cutter. To learn more about Business Process Intelligence, visit: www.answerthink.com/bpi 1001 Brickell Bay Drive Suite 3000 Miami, FL 33131 Concept and Design: Basis Printing: Graphic Arts Center (Portland) Concept & Design: Basis (Atlanta/SanFrancisco) Miami, Florida PricewaterhouseCoopers LLP independent auditors t 781.575.3400 Providence, Rhode Island Fleet Bank, N.A. transfer agent Miami, Florida 100Chopin Plaza Hotel Inter-Continental Wednesday, May 8, 2002at 11am at: to attend our annual meeting on Answerthink shareholders are invited annual meeting www.answerthink.com f305.379.8810 t 305.375.8005 Miami, Florida 33131 Suite 3000 1001Brickell Bay Drive Answerthink, Inc. 9th Floor PLC Chairman, Alan T. G. Wix Wyeth-Ayerst Pharmaceuticals Vice President, Information Services, JeVrey E. Keisling Ryder System, Inc. Retired Vice Chairman, Edwin A. Huston President Allan R. Frank Chief Operating OYcer David N. Dungan The McGraw-Hill Companies Chief Financial OYcer, Executive Vice President & Robert J. Bahash Chairman & Chief Executive OYcer Ted A. Fernandez corporate headquarters board of directors Shareholder Information Financial Highlights results of operations (in thousands, except per share data) Net revenues Costs and expenses: Project personnel and expenses Selling, general and administrative expenses Restructuring costs Stock compensation expense Total costs and operating expenses Income (loss) from operations Other income (expense): Litigation settlement Non-cash investment losses Interest income Interest expense Income (loss) before income taxes Income tax expense (beneWt) Net income (loss) Basic net income (loss) per common share Weighted average common shares outstanding Diluted net income (loss) per common share Weighted average common and common equivalent shares outstanding financial position (in thousands) Cash and cash equivalents Working capital Total assets Shareholders’ equity (continued on inside flap) Year Ended December 28, 2001 Year Ended December 29, 2000 $ 247,461 $ 311,136 155,150 88,704 8,489 4,855 257,198 (9,737) — — 1,222 (165) (8,680) (161) $ (8,519) $ (0.19) 43,999 $ (0.19) 43,999 181,338 111,033 3,700 853 296,924 14,212 1,850 (2,350) 1,383 (255) 14,840 6,939 7,901 0.20 40,262 0.18 45,137 $ $ $ December 28, 2001 December 29, 2000 $ $ $ $ 59,888 81,313 211,919 177,701 $ $ $ $ 51,662 74,787 228,676 172,054 1001 Brickell Bay Drive Suite 3000 Miami, FL 33131 Answerthink 2001 Annual Report Dear Shareholder, Tomorrow’s historians will remember 2001 as a watershed year. A world already rapidly changing was suddenly transformed one Tuesday morning in September. A global recession threatened to overwhelm established companies, mature indus- tries and even entire nations. Thousands of start-ups and new economy firms born during the Internet boom closed their virtual (and non-vir- tual) doors. Unforgiving market conditions meant only those firms with clear missions and viable business plans survived. I am proud to report that during this “make or break” year, Answerthink not only survived, but took strategic steps to maintain our position in the marketplace. Our ability to act decisively and stay focused on our objec- tives throughout a diYcult year served as a clear testament to the strength of our business model, the discipline in our operating philoso- phy and the outstanding commitment of our people. We carried a positive cash flow during the year and ended 2001 with an all-time high cash balance of $60 million. By limiting our exposure to dot com projects and focusing on IT-enabled initiatives that provide lasting value for our clients, we were able to move ahead, while many competitors failed. In 2001 our strategic gains were particu- larly significant. We strengthened our business model by expanding our service oVerings. For example, we grew our business applications prac- tice by purchasing the SAP applications group of Condor Technology Solutions, Inc. Our recently formed joint venture with HCL Technologies, Inc. represents a significant new revenue opportunity and allows us to provide cost-eVective oV-shore application development, maintenance and support to Fortune 1000 clients. The oVerings of this new venture are an excellent comple- ment to our business model and allow us to quickly enter this expanding market. The launch of Hackett Collaborative Learning, based on our acquisition of the Exult Process Intelligence Center (EPIC), furthers our leadership in best practices. By giving us best practice expertise focused on business process, this acquisition enhances our ability to meet the growing demand for business process outsourcing. How were we able to move ahead in 2001? Just as our clients focused on fundamentals, so did our people. Our ability to deliver projects on time and on budget and to focus on client service enabled us to strengthen our relationships. To further promote our client-focused culture, we initiated a project performance bonus for our people tied to client satisfaction and quality of project delivery. The results from our client satisfaction surveys continue to be extremely positive and are a reflection of the value we are providing in the marketplace. Our work also won widespread recognition from industry experts and analysts, including seven Web Marketing Association Awards and an Electronic Multimedia Award. In the coming year, we will build on the success of 2001 by further diVerentiating the Answerthink brand based on our unique approach, called Business Process Intelligence (BPI). BPI is not new—it’s based on the founding principles of Answerthink and is how we do busi- ness every day. To a marketplace with no appetite for “cookie-cutter” consulting solutions that fail to satisfy client needs for true return on investment, this approach is compelling—as you will see in our Annual Report. BPI will be a big part of our efforts in 2002 as we demonstrate to clients how simultaneously optimizing people, process, technology and information leads to breakthrough performance gains. Moving into 2002, the recovering economy is only one reason to be enthusiastic about our prospects. Client satisfaction remains high, and we are committed to deepening our relationships with our most significant and productive accounts. Our development of new service and revenue channels holds great potential for growth. The initiatives and acquisitions described above have given us a clear edge in important market sectors. We’ve never been better positioned, and as you’ll see on the following pages the time is right for Answerthink to be recognized as a clear industry leader. Ted A. Fernandez Chairman & Chief Executive OYcer Chairman & Chief Executive OYcer Ted A. Fernandez to be recognized as a clear industry leader. better positioned, and as you’ll see on the following pages the time is right for Answerthink described above have given us a clear edge in important market sectors. We’ve never been service and revenue channels holds great potential for growth. The initiatives and acquisitions relationships with our most significant and productive accounts. Our development of new our prospects. Client satisfaction remains high, and we are committed to deepening our Moving into 2002, the recovering economy is only one reason to be enthusiastic about to breakthrough performance gains. to clients how simultaneously optimizing people, process, technology and information leads will see in our Annual Report. BPI will be a big part of our efforts in 2002as we demonstrate fail to satisfy client needs for true return on investment, this approach is compelling—as you ness every day. To a marketplace with no appetite for “cookie-cutter” consulting solutions that BPI is not new—it’s based on the founding principles of Answerthink and is how we do busi- Answerthink brand based on our unique approach, called Business Process Intelligence (BPI). In the coming year, we will build on the success of 2001by further diVerentiating the Web Marketing Association Awards and an Electronic Multimedia Award. work also won widespread recognition from industry experts and analysts, including seven extremely positive and are a reflection of the value we are providing in the marketplace. Our quality of project delivery. The results from our client satisfaction surveys continue to be culture, we initiated a project performance bonus for our people tied to client satisfaction and service enabled us to strengthen our relationships. To further promote our client-focused so did our people. Our ability to deliver projects on time and on budget and to focus on client How were we able to move ahead in 2001? Just as our clients focused on fundamentals, for business process outsourcing. focused on business process, this acquisition enhances our ability to meet the growing demand Center (EPIC), furthers our leadership in best practices. By giving us best practice expertise of Hackett Collaborative Learning, based on our acquisition of the Exult Process Intelligence ment to our business model and allow us to quickly enter this expanding market. The launch support to Fortune 1000clients. The oVerings of this new venture are an excellent comple- and allows us to provide cost-eVective oV-shore application development, maintenance and represents a significant new revenue opportunity formed joint venture with HCL Technologies, Inc. Condor Technology Solutions, Inc. Our recently tice by purchasing the SAP applications group of example, we grew our business applications prac- model by expanding our service oVerings. For larly significant. We strengthened our business In 2001our strategic gains were particu- while many competitors failed. for our clients, we were able to move ahead, IT-enabled initiatives that provide lasting value exposure to dot com projects and focusing on cash balance of $60million. By limiting our the year and ended 2001with an all-time high people. We carried a positive cash flow during phy and the outstanding commitment of our model, the discipline in our operating philoso- clear testament to the strength of our business tives throughout a diYcult year served as a act decisively and stay focused on our objec- our position in the marketplace. Our ability to survived, but took strategic steps to maintain “make or break” year, Answerthink not only I am proud to report that during this viable business plans survived. meant only those firms with clear missions and tual) doors. Unforgiving market conditions Internet boom closed their virtual (and non-vir- start-ups and new economy firms born during the tries and even entire nations. Thousands of overwhelm established companies, mature indus- in September. A global recession threatened to was suddenly transformed one Tuesday morning watershed year. A world already rapidly changing Tomorrow’s historians will remember 2001as a Dear Shareholder, Annual Report 2001 Answerthink Miami, FL 33131 Suite 3000 1001Brickell Bay Drive 172,054 228,676 74,787 51,662 $ $ $ $ 177,701 211,919 81,313 59,888 $ $ $ $ December 29, 2000 December 28, 2001 $ $ $ 45,137 0.18 40,262 0.20 7,901 6,939 14,840 (255) 1,383 (2,350) 1,850 14,212 296,924 853 3,700 111,033 181,338 43,999 $ (0.19) 43,999 $ (0.19) $ (8,519) (161) (8,680) (165) 1,222 — — (9,737) 257,198 4,855 8,489 88,704 155,150 311,136 $ 247,461 $ December 29, 2000 Year Ended December 28, 2001 Year Ended (continued on inside flap) Shareholders’ equity Total assets Working capital Cash and cash equivalents (in thousands) financial position common equivalent shares outstanding Weighted average common and Diluted net income (loss) per common share Weighted average common shares outstanding Basic net income (loss) per common share Net income (loss) Income tax expense (beneWt) Income (loss) before income taxes Interest expense Interest income Non-cash investment losses Litigation settlement Other income (expense): Income (loss) from operations Total costs and operating expenses Stock compensation expense Restructuring costs Selling, general and administrative expenses Project personnel and expenses Costs and expenses: Net revenues (in thousands, except per share data) results of operations Financial Highlights Shareholder Information board of directors corporate headquarters Ted A. Fernandez Chairman & Chief Executive OYcer Robert J. Bahash Executive Vice President & Chief Financial OYcer, The McGraw-Hill Companies David N. Dungan Chief Operating OYcer Allan R. Frank President Edwin A. Huston Retired Vice Chairman, Ryder System, Inc. JeVrey E. Keisling Vice President, Information Services, Wyeth-Ayerst Pharmaceuticals Alan T. G. Wix Chairman, 9th Floor PLC Answerthink, Inc. 1001 Brickell Bay Drive Suite 3000 Miami, Florida 33131 t 305.375.8005 f 305.379.8810 www.answerthink.com annual meeting Answerthink shareholders are invited to attend our annual meeting on Wednesday, May 8, 2002 at 11am at: Hotel Inter-Continental 100 Chopin Plaza Miami, Florida transfer agent Fleet Bank, N.A. Providence, Rhode Island t 781.575.3400 independent auditors PricewaterhouseCoopers LLP Miami, Florida Concept & Design: Basis (Atlanta /San Francisco) Printing: Graphic Arts Center (Portland) 

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