Quarterlytics / Technology / Information Technology Services / The Hackett Group, Inc. / FY2001 Annual Report

The Hackett Group, Inc.
Annual Report 2001

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Industry Information Technology Services
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FY2001 Annual Report · The Hackett Group, Inc.
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Printing: Graphic Arts Center (Portland)
Concept & Design: Basis (Atlanta/SanFrancisco)

Miami, Florida
PricewaterhouseCoopers LLP

independent auditors

t 781.575.3400
Providence, Rhode Island
Fleet Bank, N.A.

transfer agent

Miami, Florida
100Chopin Plaza
Hotel Inter-Continental

Wednesday, May 8, 2002at 11am at:
to attend our annual meeting on
Answerthink shareholders are invited 

annual meeting

www.answerthink.com
f305.379.8810
t 305.375.8005
Miami, Florida  33131
Suite 3000
1001Brickell Bay Drive
Answerthink, Inc.

9th Floor PLC
Chairman,
Alan T. G. Wix

Wyeth-Ayerst Pharmaceuticals
Vice President, Information Services,
JeVrey E. Keisling

Ryder System, Inc.
Retired Vice Chairman,
Edwin A. Huston

President
Allan R. Frank

Chief Operating OYcer
David N. Dungan

The McGraw-Hill Companies
Chief Financial OYcer,
Executive Vice President & 
Robert J. Bahash

Chairman & Chief Executive OYcer
Ted A. Fernandez

corporate headquarters

board of directors

Shareholder Information

Financial Highlights

results  of  operations
(in thousands, except per share data)

Net revenues
Costs and expenses: 

Project personnel and expenses
Selling, general and administrative expenses
Restructuring costs
Stock compensation expense

Total costs and operating expenses

Income (loss) from operations

Other income (expense): 
Litigation settlement
Non-cash investment losses
Interest income
Interest expense
Income (loss) before income taxes 

Income tax expense (beneWt)
Net income (loss)

Basic net income (loss) per common share
Weighted average common shares outstanding

Diluted net income (loss) per common share
Weighted average common and 

common equivalent shares outstanding

financial  position
(in thousands)

Cash and cash equivalents 
Working capital 
Total assets 
Shareholders’ equity 

(continued on inside flap)

Year Ended
December 28, 2001

Year Ended
December 29, 2000

$

247,461

$

311,136

155,150
88,704
8,489
4,855
257,198
(9,737)

—
—
1,222
(165)
(8,680)
(161)
$           (8,519)

$            (0.19)
43,999

$            (0.19)

43,999

181,338
111,033
3,700
853
296,924
14,212

1,850
(2,350)
1,383
(255)
14,840
6,939
7,901

0.20
40,262

0.18

45,137

$

$

$

December 28, 2001

December 29, 2000

$
$
$
$

59,888
81,313
211,919
177,701

$
$
$
$

51,662
74,787
228,676
172,054

1001 Brickell Bay Drive
Suite 3000
Miami, FL 33131

Answerthink

2001

Annual Report

Dear Shareholder,
Tomorrow’s  historians  will  remember  2001 as  a
watershed year. A world already rapidly changing
was suddenly transformed one Tuesday morning
in  September.  A  global  recession  threatened  to
overwhelm established companies, mature indus-
tries  and  even  entire  nations.  Thousands  of
start-ups and new economy firms born during the
Internet boom closed their virtual (and non-vir-
tual)  doors.  Unforgiving  market  conditions
meant  only  those  firms  with  clear  missions  and
viable business plans survived. 

I  am  proud  to  report  that  during  this
“make  or  break”  year,  Answerthink  not  only
survived,  but  took  strategic  steps  to  maintain
our position in the marketplace. Our ability to
act  decisively  and  stay  focused  on  our  objec-
tives  throughout  a  diYcult  year  served  as  a
clear testament to the strength of our business
model, the discipline in our operating philoso-
phy  and  the  outstanding  commitment  of  our
people.  We  carried  a  positive  cash  flow  during
the year and ended 2001 with an all-time high
cash  balance  of  $60 million.  By  limiting  our
exposure  to  dot  com  projects  and  focusing  on
IT-enabled initiatives that provide lasting value
for  our  clients,  we  were  able  to  move  ahead,
while many competitors failed.   

In 2001 our strategic gains were particu-
larly  significant.  We  strengthened  our  business
model  by  expanding  our  service  oVerings.  For
example, we grew our business applications prac-
tice by purchasing the SAP applications group of
Condor Technology Solutions, Inc. Our recently
formed joint venture with HCL Technologies, Inc.
represents a significant new revenue opportunity

and  allows  us  to  provide  cost-eVective  oV-shore  application  development,  maintenance  and
support to Fortune 1000 clients. The oVerings of this new venture are an excellent comple-
ment to our business model and allow us to quickly enter this expanding market. The launch
of Hackett Collaborative Learning, based on our acquisition of the Exult Process Intelligence
Center (EPIC), furthers our leadership in best practices. By giving us best practice expertise
focused on business process, this acquisition enhances our ability to meet the growing demand
for business process outsourcing.

How were we able to move ahead in 2001? Just as our clients focused on fundamentals,
so did our people. Our ability to deliver projects on time and on budget and to focus on client
service enabled us to strengthen our relationships. To further promote our client-focused
culture, we initiated a project performance bonus for our people tied to client satisfaction and
quality  of  project  delivery.  The  results  from  our  client  satisfaction  surveys  continue  to  be
extremely positive and are a reflection of the value we are providing in the marketplace. Our
work  also  won  widespread  recognition  from  industry  experts  and  analysts,  including  seven
Web Marketing Association Awards and an Electronic Multimedia Award. 

In the coming year, we will build on the success of 2001 by further diVerentiating the
Answerthink brand based on our unique approach, called Business Process Intelligence (BPI).
BPI is not new—it’s based on the founding principles of Answerthink and is how we do busi-
ness every day. To a marketplace with no appetite for “cookie-cutter” consulting solutions that
fail to satisfy client needs for true return on investment, this approach is compelling—as you
will see in our Annual Report. BPI will be a big part of our efforts in 2002 as we demonstrate
to clients how simultaneously optimizing people, process, technology and information leads
to breakthrough performance gains.

Moving into 2002, the recovering economy is only one reason to be enthusiastic about
our prospects. Client satisfaction remains high, and we are committed to deepening our
relationships  with  our  most  significant  and  productive  accounts.  Our  development  of  new
service and revenue channels holds great potential for growth. The initiatives and acquisitions
described above have given us a clear edge in important market sectors. We’ve never been
better positioned, and as you’ll see on the following pages the time is right for Answerthink
to be recognized as a clear industry leader.    

Ted A. Fernandez
Chairman & Chief Executive OYcer

Printing: Graphic Arts Center (Portland)
Concept & Design: Basis (Atlanta/SanFrancisco)

Miami, Florida
PricewaterhouseCoopers LLP

independent auditors

t 781.575.3400
Providence, Rhode Island
Fleet Bank, N.A.

transfer agent

Miami, Florida
100Chopin Plaza
Hotel Inter-Continental

Wednesday, May 8, 2002at 11am at:
to attend our annual meeting on
Answerthink shareholders are invited 

annual meeting

www.answerthink.com
f305.379.8810
t 305.375.8005
Miami, Florida  33131
Suite 3000
1001Brickell Bay Drive
Answerthink, Inc.

9th Floor PLC
Chairman,
Alan T. G. Wix

Wyeth-Ayerst Pharmaceuticals
Vice President, Information Services,
JeVrey E. Keisling

Ryder System, Inc.
Retired Vice Chairman,
Edwin A. Huston

President
Allan R. Frank

Chief Operating OYcer
David N. Dungan

The McGraw-Hill Companies
Chief Financial OYcer,
Executive Vice President & 
Robert J. Bahash

Chairman & Chief Executive OYcer
Ted A. Fernandez

corporate headquarters

board of directors

Shareholder Information

Financial Highlights

results  of  operations
(in thousands, except per share data)

Net revenues
Costs and expenses: 

Project personnel and expenses
Selling, general and administrative expenses
Restructuring costs
Stock compensation expense

Total costs and operating expenses

Income (loss) from operations

Other income (expense): 
Litigation settlement
Non-cash investment losses
Interest income
Interest expense
Income (loss) before income taxes 

Income tax expense (beneWt)
Net income (loss)

Basic net income (loss) per common share
Weighted average common shares outstanding

Diluted net income (loss) per common share
Weighted average common and 

common equivalent shares outstanding

financial  position
(in thousands)

Cash and cash equivalents 
Working capital 
Total assets 
Shareholders’ equity 

(continued on inside flap)

Year Ended
December 28, 2001

Year Ended
December 29, 2000

$

247,461

$

311,136

155,150
88,704
8,489
4,855
257,198
(9,737)

—
—
1,222
(165)
(8,680)
(161)
$           (8,519)

$            (0.19)
43,999

$            (0.19)

43,999

181,338
111,033
3,700
853
296,924
14,212

1,850
(2,350)
1,383
(255)
14,840
6,939
7,901

0.20
40,262

0.18

45,137

$

$

$

December 28, 2001

December 29, 2000

$
$
$
$

59,888
81,313
211,919
177,701

$
$
$
$

51,662
74,787
228,676
172,054

1001 Brickell Bay Drive
Suite 3000
Miami, FL 33131

Answerthink

2001

Annual Report

Dear Shareholder,
Tomorrow’s  historians  will  remember  2001 as  a
watershed year. A world already rapidly changing
was suddenly transformed one Tuesday morning
in  September.  A  global  recession  threatened  to
overwhelm established companies, mature indus-
tries  and  even  entire  nations.  Thousands  of
start-ups and new economy firms born during the
Internet boom closed their virtual (and non-vir-
tual)  doors.  Unforgiving  market  conditions
meant  only  those  firms  with  clear  missions  and
viable business plans survived. 

I  am  proud  to  report  that  during  this
“make  or  break”  year,  Answerthink  not  only
survived,  but  took  strategic  steps  to  maintain
our position in the marketplace. Our ability to
act  decisively  and  stay  focused  on  our  objec-
tives  throughout  a  diYcult  year  served  as  a
clear testament to the strength of our business
model, the discipline in our operating philoso-
phy  and  the  outstanding  commitment  of  our
people.  We  carried  a  positive  cash  flow  during
the year and ended 2001 with an all-time high
cash  balance  of  $60 million.  By  limiting  our
exposure  to  dot  com  projects  and  focusing  on
IT-enabled initiatives that provide lasting value
for  our  clients,  we  were  able  to  move  ahead,
while many competitors failed.   

In 2001 our strategic gains were particu-
larly  significant.  We  strengthened  our  business
model  by  expanding  our  service  oVerings.  For
example, we grew our business applications prac-
tice by purchasing the SAP applications group of
Condor Technology Solutions, Inc. Our recently
formed joint venture with HCL Technologies, Inc.
represents a significant new revenue opportunity

and  allows  us  to  provide  cost-eVective  oV-shore  application  development,  maintenance  and
support to Fortune 1000 clients. The oVerings of this new venture are an excellent comple-
ment to our business model and allow us to quickly enter this expanding market. The launch
of Hackett Collaborative Learning, based on our acquisition of the Exult Process Intelligence
Center (EPIC), furthers our leadership in best practices. By giving us best practice expertise
focused on business process, this acquisition enhances our ability to meet the growing demand
for business process outsourcing.

How were we able to move ahead in 2001? Just as our clients focused on fundamentals,
so did our people. Our ability to deliver projects on time and on budget and to focus on client
service enabled us to strengthen our relationships. To further promote our client-focused
culture, we initiated a project performance bonus for our people tied to client satisfaction and
quality  of  project  delivery.  The  results  from  our  client  satisfaction  surveys  continue  to  be
extremely positive and are a reflection of the value we are providing in the marketplace. Our
work  also  won  widespread  recognition  from  industry  experts  and  analysts,  including  seven
Web Marketing Association Awards and an Electronic Multimedia Award. 

In the coming year, we will build on the success of 2001 by further diVerentiating the
Answerthink brand based on our unique approach, called Business Process Intelligence (BPI).
BPI is not new—it’s based on the founding principles of Answerthink and is how we do busi-
ness every day. To a marketplace with no appetite for “cookie-cutter” consulting solutions that
fail to satisfy client needs for true return on investment, this approach is compelling—as you
will see in our Annual Report. BPI will be a big part of our efforts in 2002 as we demonstrate
to clients how simultaneously optimizing people, process, technology and information leads
to breakthrough performance gains.

Moving into 2002, the recovering economy is only one reason to be enthusiastic about
our prospects. Client satisfaction remains high, and we are committed to deepening our
relationships  with  our  most  significant  and  productive  accounts.  Our  development  of  new
service and revenue channels holds great potential for growth. The initiatives and acquisitions
described above have given us a clear edge in important market sectors. We’ve never been
better positioned, and as you’ll see on the following pages the time is right for Answerthink
to be recognized as a clear industry leader.    

Ted A. Fernandez
Chairman & Chief Executive OYcer

fig.01

Units of 
Labor

In business, 
long ago, 

people were points 
on a Xow chart.

They Wlled 
departments.

They Wt 
into 
the structure.

Everyone had a function.

And work Xowed from 
left to right 
across the company.

Everything was 

command 
and control, 

task-oriented, 

structured 
around 
linear processes.

Only those who 
owned information 
had the authority to use it.

There was little collaboration.

So 
linking 
every 
person’s 
siloed 
efforts 
became 
important 
in 
serving 
the 
customer. 

fig.02

The 
Expenditure

And 
that’s when 

Business Process 
Reengineering 

emerged.

Suddenly, 

what people did 
was 

studied 
and 
scrutinized.

Processes were 
streamlined. 

Redundancies were 
eliminated. 

Oftentimes, 

people were 
eliminated.

fig.03

The Node

The game 
was 

cost reduction 
and 
head cutting.

Then emerged 
a new, overarching view, 
enabled by IT.

People became 

nodes 
on a network.

Inter-departmental communication and 
collaboration became possible.

Access to information improved. 

We’ve come a long way, no?

fig.04

The 
Consultants

No.

Today, 

consulting 
and 
systems 
integration 
Wrms 
stand level. 

Each touts its 
core competencies:

Expertise and Experience
Smart People

Quality Service Delivery
Technological Know-How

They’re 
the same 
competencies.

And the wares are the same, too:

IT Strategy
Enterprise Business Applications
Supply Chain Management

Process Reengineering
Technology Integration
CRM

fig.05

The Secret 
Sauce?

It’s become
a commodity market.

And in its consulting wisdom,
each Wrm understands 
it must diVerentiate itself 
to get ahead of the others.

And thus was born 
a slew of industry buzzwords, 

Acronyms 
and 
Proprietary Methodologies™

that now permeate the industry. 

But basically 
consulting Wrms 
still do 
the same thing.

They’re selling 
the same services 
and approaches, 
dressed up in 
new buzzwords.  

They propose 

cookie-cutter 

solutions to 
unique 
client problems. 

fig.06

Replication

And because clients aren’t dumb, 
they’ve become suspicious.

Clients see 

pre-packaged solutions, 
buzzwords and 

voluminous 
credenzaware. 

And they’re not impressed. 

They Wnd, in the end, that 

these big expensive 
engagements 

are rather hollow. 

The results don’t 
optimize their businesses.

There aren’t many beneWts. 

Or much value.

fig.07

ROI

That’s the point at which we start.

The answer 
for clients is: 

Return on Investment.

Everyone’s talking about ROI today, 

but what is it, really?

ROI is about 
the relationship 
between 

value 
and 
cost.

It is gaining the most beneWt 
from the least resources. 

ROI is not 
just cost reduction.

It’s about viewing your business in a holistic manner.

It’s about generating 

real business value 

and 

real performance 
breakthroughs.

Our approach 
for achieving 
this kind of ROI

is called 

Business Process Intelligence, 
or BPI.

It’s not the latest label 
for an old approach. 

Answerthink was founded 
on this approach.

fig.08

One Part of
A Whole

It’s the way 
we solve client 
problems every day.

We believe 
every business 
has four 
dimensions:

1.
2.
3.
4.

People
Process
Technology
Information

For performance 
to improve, 

all four dimensions 
must be addressed. 

Not just IT.
Not just process. 

People work 
diVerently today. 

Everybody has more
information now, 

but not everybody 
uses it 

eYciently 
and 
eVectively. 

Experience tells us 
that the best 
companies deal 
with all parts of 
the enterprise 
and 
how it works 
holistically, 

touching all 
four dimensions. 

That’s 
what 
BPI 
is 
all 
about. 

fig.09

The 
Tried
and 
True

Many 
consultancies 
will say 
they have 
best practices, 
but ours 
are backed 
by empirical 
performance data 
and metrics 
from nearly 
2,000 global 
organizations, 
including 
80 percent 
of the 
Dow Jones 
Industrials, 
two-thirds 
of the 
Fortune 100
and over 
60 percent 
of the 
Dow Jones 
Global Titans 
Index. 

We implement based on 
the most valuable 
best practices database there is. 

By baking 
Hackett 
Best Practices 
into 
information 
technology 
solutions,
we can 
maximize 
ROI for 
clients 
and 
help them 
achieve 
the nirvana 
of greater 
performance 
with fewer 
resources. 

We use our Hackett Best Practices 
to set the path to high performance,
across all areas of an enterprise:

Finance
IT
HR
Procurement
Shared Services

fig.10

People —

A True
Asset 

That makes CIOs happy. 

(And the other “Chiefs” too.)  

We design 
solutions 
that enable 
collaboration 
within 
companies. 

People are 

thinkers, 
managers 

and 
doers 

in today’s companies.  

Not just parts 
of the structure.

Our BPI approach 
treats people as a vital 
part of a system. 

Because people 
add value.  

Because 

to ignore 

the intellectual capital 
of your people 

is to be

intellectually bankrupt. 

Hollow.

People’s individual 
skills, knowledge and abilities 

must be 

connected, shared and leveraged.

To make 
people smarter, 

internal knowledge 

must be 

integrated 
just as much as 
operating and 
Wnancial data 
are integrated.

And 
business processes 

must be 

more intelligent too, 
to allow for the ways 
in which people work, 

both inside and outside 
a company’s walls.

fig.11

More
from Less 

BPI is the way 
to create 
the most value 
from the 
least resources.

The correct balance will 
yield superior ROI. 

And that pleases CEOs and CFOs. 

(And their shareholders.)

That’s 
diVerent.

Not

cookie-
cutter.

To learn more about 
Business Process Intelligence, visit:
www.answerthink.com/bpi

1001 Brickell Bay Drive
Suite 3000
Miami, FL 33131

Concept and Design: Basis

Printing: Graphic Arts Center (Portland)
Concept & Design: Basis (Atlanta/SanFrancisco)

Miami, Florida
PricewaterhouseCoopers LLP

independent auditors

t 781.575.3400
Providence, Rhode Island
Fleet Bank, N.A.

transfer agent

Miami, Florida
100Chopin Plaza
Hotel Inter-Continental

Wednesday, May 8, 2002at 11am at:
to attend our annual meeting on
Answerthink shareholders are invited 

annual meeting

www.answerthink.com
f305.379.8810
t 305.375.8005
Miami, Florida  33131
Suite 3000
1001Brickell Bay Drive
Answerthink, Inc.

9th Floor PLC
Chairman,
Alan T. G. Wix

Wyeth-Ayerst Pharmaceuticals
Vice President, Information Services,
JeVrey E. Keisling

Ryder System, Inc.
Retired Vice Chairman,
Edwin A. Huston

President
Allan R. Frank

Chief Operating OYcer
David N. Dungan

The McGraw-Hill Companies
Chief Financial OYcer,
Executive Vice President & 
Robert J. Bahash

Chairman & Chief Executive OYcer
Ted A. Fernandez

corporate headquarters

board of directors

Shareholder Information

Financial Highlights

results  of  operations
(in thousands, except per share data)

Net revenues
Costs and expenses: 

Project personnel and expenses
Selling, general and administrative expenses
Restructuring costs
Stock compensation expense

Total costs and operating expenses

Income (loss) from operations

Other income (expense): 
Litigation settlement
Non-cash investment losses
Interest income
Interest expense
Income (loss) before income taxes 

Income tax expense (beneWt)
Net income (loss)

Basic net income (loss) per common share
Weighted average common shares outstanding

Diluted net income (loss) per common share
Weighted average common and 

common equivalent shares outstanding

financial  position
(in thousands)

Cash and cash equivalents 
Working capital 
Total assets 
Shareholders’ equity 

(continued on inside flap)

Year Ended
December 28, 2001

Year Ended
December 29, 2000

$

247,461

$

311,136

155,150
88,704
8,489
4,855
257,198
(9,737)

—
—
1,222
(165)
(8,680)
(161)
$           (8,519)

$            (0.19)
43,999

$            (0.19)

43,999

181,338
111,033
3,700
853
296,924
14,212

1,850
(2,350)
1,383
(255)
14,840
6,939
7,901

0.20
40,262

0.18

45,137

$

$

$

December 28, 2001

December 29, 2000

$
$
$
$

59,888
81,313
211,919
177,701

$
$
$
$

51,662
74,787
228,676
172,054

1001 Brickell Bay Drive
Suite 3000
Miami, FL 33131

Answerthink

2001

Annual Report

Dear Shareholder,
Tomorrow’s  historians  will  remember  2001 as  a
watershed year. A world already rapidly changing
was suddenly transformed one Tuesday morning
in  September.  A  global  recession  threatened  to
overwhelm established companies, mature indus-
tries  and  even  entire  nations.  Thousands  of
start-ups and new economy firms born during the
Internet boom closed their virtual (and non-vir-
tual)  doors.  Unforgiving  market  conditions
meant  only  those  firms  with  clear  missions  and
viable business plans survived. 

I  am  proud  to  report  that  during  this
“make  or  break”  year,  Answerthink  not  only
survived,  but  took  strategic  steps  to  maintain
our position in the marketplace. Our ability to
act  decisively  and  stay  focused  on  our  objec-
tives  throughout  a  diYcult  year  served  as  a
clear testament to the strength of our business
model, the discipline in our operating philoso-
phy  and  the  outstanding  commitment  of  our
people.  We  carried  a  positive  cash  flow  during
the year and ended 2001 with an all-time high
cash  balance  of  $60 million.  By  limiting  our
exposure  to  dot  com  projects  and  focusing  on
IT-enabled initiatives that provide lasting value
for  our  clients,  we  were  able  to  move  ahead,
while many competitors failed.   

In 2001 our strategic gains were particu-
larly  significant.  We  strengthened  our  business
model  by  expanding  our  service  oVerings.  For
example, we grew our business applications prac-
tice by purchasing the SAP applications group of
Condor Technology Solutions, Inc. Our recently
formed joint venture with HCL Technologies, Inc.
represents a significant new revenue opportunity

and  allows  us  to  provide  cost-eVective  oV-shore  application  development,  maintenance  and
support to Fortune 1000 clients. The oVerings of this new venture are an excellent comple-
ment to our business model and allow us to quickly enter this expanding market. The launch
of Hackett Collaborative Learning, based on our acquisition of the Exult Process Intelligence
Center (EPIC), furthers our leadership in best practices. By giving us best practice expertise
focused on business process, this acquisition enhances our ability to meet the growing demand
for business process outsourcing.

How were we able to move ahead in 2001? Just as our clients focused on fundamentals,
so did our people. Our ability to deliver projects on time and on budget and to focus on client
service enabled us to strengthen our relationships. To further promote our client-focused
culture, we initiated a project performance bonus for our people tied to client satisfaction and
quality  of  project  delivery.  The  results  from  our  client  satisfaction  surveys  continue  to  be
extremely positive and are a reflection of the value we are providing in the marketplace. Our
work  also  won  widespread  recognition  from  industry  experts  and  analysts,  including  seven
Web Marketing Association Awards and an Electronic Multimedia Award. 

In the coming year, we will build on the success of 2001 by further diVerentiating the
Answerthink brand based on our unique approach, called Business Process Intelligence (BPI).
BPI is not new—it’s based on the founding principles of Answerthink and is how we do busi-
ness every day. To a marketplace with no appetite for “cookie-cutter” consulting solutions that
fail to satisfy client needs for true return on investment, this approach is compelling—as you
will see in our Annual Report. BPI will be a big part of our efforts in 2002 as we demonstrate
to clients how simultaneously optimizing people, process, technology and information leads
to breakthrough performance gains.

Moving into 2002, the recovering economy is only one reason to be enthusiastic about
our prospects. Client satisfaction remains high, and we are committed to deepening our
relationships  with  our  most  significant  and  productive  accounts.  Our  development  of  new
service and revenue channels holds great potential for growth. The initiatives and acquisitions
described above have given us a clear edge in important market sectors. We’ve never been
better positioned, and as you’ll see on the following pages the time is right for Answerthink
to be recognized as a clear industry leader.    

Ted A. Fernandez
Chairman & Chief Executive OYcer

Chairman & Chief Executive OYcer
Ted A. Fernandez

to be recognized as a clear industry leader.    
better positioned, and as you’ll see on the following pages the time is right for Answerthink
described above have given us a clear edge in important market sectors. We’ve never been
service and revenue channels holds great potential for growth. The initiatives and acquisitions
relationships with our most significant and productive accounts. Our development of new
our prospects. Client satisfaction remains high, and we are committed to deepening our
Moving into 2002, the recovering economy is only one reason to be enthusiastic about

to breakthrough performance gains.
to clients how simultaneously optimizing people, process, technology and information leads
will see in our Annual Report. BPI will be a big part of our efforts in 2002as we demonstrate
fail to satisfy client needs for true return on investment, this approach is compelling—as you
ness every day. To a marketplace with no appetite for “cookie-cutter” consulting solutions that
BPI is not new—it’s based on the founding principles of Answerthink and is how we do busi-
Answerthink brand based on our unique approach, called Business Process Intelligence (BPI).
In the coming year, we will build on the success of 2001by further diVerentiating the

Web Marketing Association Awards and an Electronic Multimedia Award. 
work also won widespread recognition from industry experts and analysts, including seven
extremely positive and are a reflection of the value we are providing in the marketplace. Our
quality of project delivery. The results from our client satisfaction surveys continue to be
culture, we initiated a project performance bonus for our people tied to client satisfaction and
service enabled us to strengthen our relationships. To further promote our client-focused
so did our people. Our ability to deliver projects on time and on budget and to focus on client
How were we able to move ahead in 2001? Just as our clients focused on fundamentals,

for business process outsourcing.
focused on business process, this acquisition enhances our ability to meet the growing demand
Center (EPIC), furthers our leadership in best practices. By giving us best practice expertise
of Hackett Collaborative Learning, based on our acquisition of the Exult Process Intelligence
ment to our business model and allow us to quickly enter this expanding market. The launch
support to Fortune 1000clients. The oVerings of this new venture are an excellent comple-
and allows us to provide cost-eVective oV-shore application development, maintenance and

represents a significant new revenue opportunity
formed joint venture with HCL Technologies, Inc.
Condor Technology Solutions, Inc. Our recently
tice by purchasing the SAP applications group of
example, we grew our business applications prac-
model by expanding our service oVerings. For
larly significant. We strengthened our business
In 2001our strategic gains were particu-

while many competitors failed.   
for our clients, we were able to move ahead,
IT-enabled initiatives that provide lasting value
exposure to dot com projects and focusing on
cash balance of $60million. By limiting our
the year and ended 2001with an all-time high
people. We carried a positive cash flow during
phy and the outstanding commitment of our
model, the discipline in our operating philoso-
clear testament to the strength of our business
tives throughout a diYcult year served as a
act decisively and stay focused on our objec-
our position in the marketplace. Our ability to
survived, but took strategic steps to maintain
“make or break” year, Answerthink not only
I am proud to report that during this

viable business plans survived. 
meant only those firms with clear missions and
tual) doors. Unforgiving market conditions
Internet boom closed their virtual (and non-vir-
start-ups and new economy firms born during the
tries and even entire nations. Thousands of
overwhelm established companies, mature indus-
in September. A global recession threatened to
was suddenly transformed one Tuesday morning
watershed year. A world already rapidly changing
Tomorrow’s historians will remember 2001as a
Dear Shareholder,

Annual Report

2001

Answerthink

Miami, FL 33131
Suite 3000
1001Brickell Bay Drive

172,054
228,676
74,787
51,662

$
$
$
$

177,701
211,919
81,313
59,888

$
$
$
$

December 29, 2000

December 28, 2001

$

$

$

45,137

0.18

40,262
0.20

7,901
6,939
14,840
(255)
1,383
(2,350)
1,850

14,212
296,924
853
3,700
111,033
181,338

43,999

$           (0.19)

43,999
$           (0.19)

$          (8,519)
(161)
(8,680)
(165)
1,222
—
—

(9,737)
257,198
4,855
8,489
88,704
155,150

311,136

$

247,461

$

December 29, 2000
Year Ended

December 28, 2001
Year Ended

(continued on inside flap)

Shareholders’ equity 
Total assets 
Working capital 
Cash and cash equivalents 

(in thousands)
financial position

common equivalent shares outstanding

Weighted average common and 
Diluted net income (loss) per common share

Weighted average common shares outstanding
Basic net income (loss) per common share

Net income (loss)
Income tax expense (beneWt)

Income (loss) before income taxes 
Interest expense
Interest income
Non-cash investment losses
Litigation settlement
Other income (expense): 

Income (loss) from operations

Total costs and operating expenses

Stock compensation expense
Restructuring costs
Selling, general and administrative expenses
Project personnel and expenses

Costs and expenses: 
Net revenues

(in thousands, except per share data)
results of operations

Financial Highlights

Shareholder Information

board  of  directors

corporate  headquarters

Ted A. Fernandez
Chairman & Chief Executive OYcer

Robert J. Bahash
Executive Vice President & 
Chief Financial OYcer,
The McGraw-Hill Companies

David N. Dungan
Chief Operating OYcer

Allan R. Frank
President

Edwin A. Huston
Retired Vice Chairman,
Ryder System, Inc.

JeVrey E. Keisling
Vice President, Information Services,
Wyeth-Ayerst Pharmaceuticals

Alan T. G. Wix
Chairman,
9th Floor PLC

Answerthink, Inc.
1001 Brickell Bay Drive
Suite 3000
Miami, Florida  33131
t 305.375.8005
f 305.379.8810
www.answerthink.com

annual  meeting

Answerthink shareholders are invited 
to attend our annual meeting on
Wednesday, May 8, 2002 at 11am at:

Hotel Inter-Continental
100 Chopin Plaza
Miami, Florida

transfer  agent

Fleet Bank, N.A.
Providence, Rhode Island
t 781.575.3400

independent  auditors

PricewaterhouseCoopers LLP
Miami, Florida

Concept & Design: Basis (Atlanta /San Francisco)
Printing: Graphic Arts Center (Portland)