Central NY I Western NY I Hudson Valley I Southeastern PA
Corporate Report 2013
AFTER MORE THAN 25 YEARS WITH THIS FINE COMPANY,
I AM RETIRING AS CHAIRMAN THIS YEAR. MANY PEOPLE
HAVE ASKED HOW I FEEL ABOUT THAT.
The main feeling is one of thankfulness for the opportunity to have
spent the later years of my banking career with such a first rate
organization and with so many fine people. I am enormously proud
of Tompkins Financial, which I believe continues to be successful
because we have consistently followed our stated values, such as
service to customers and community, treating employees and other
constituents fairly and with respect, and always valuing long-term
success above short-term ‘opportunities.’
Of course I will miss my direct involvement, but will always be
supportive of the Company and feel optimistic about its future.
Tompkins’ strength lies in its directors, its highly experienced and
qualified management team, and in the very committed employees
throughout the organization (who are also fellow shareholders).
They all know that the formula works and will strive to keep the
Company successful, independent and true to the values that have
brought us where we are today.
My thanks to all of them and to you, our shareholders!
– Jim Byrnes
{IN THOUSANDS, EXCEPT PER SHARE DATA}
2013
2012
% CHANGE
Financial Highlights
Total assets
Net income attributable to Tompkins Financial Corporation
Net operating income1
Diluted earnings per share
Adjusted diluted earnings per share1
Cash dividends per share
$5,003,039
$50,856
$49,379
$3.46
$3.36
$1.54
$4,837,197
$31,285
$40,706
$2.43
$3.16
$1.46
3.43%
62.56%
21.31%
42.39%
6.33%
5.48%
1 These measures were adjusted to exclude the impact of merger and integration expenses related to the VIST Financial acquisition, which closed on August 1, 2012, as well as other
nonrecurring items. These adjusted measures are considered non-GAAP measures and are defined in the Company’s Form 10-K.
{IN THOUSANDS, EXCEPT PER SHARE DATA}
2013
2012 1
2011
2010
2009
Selected Financial Data
Financial Statement Highlights
Assets
Total loans
Deposits
Other borrowings
Shareholders’ equity
Interest and dividend income
Interest expense
Net interest income
Provision for loan and lease losses
Net gains on securities transactions
Net income attributable to Tompkins
Financial Corporation
Per Share Information2
Basic earnings per share
Diluted earnings per share
Adjusted diluted earnings per share3
Cash dividends per share
Book value per share
Tangible book value4
Selected Ratios
Return on average assets
Return on average equity
Average shareholders’ equity to average assets
Dividend payout ratio
Other Selected Data
{IN WHOLE NUMBERS, UNLESS OTHERWISE NOTED}
Employees (average full-time equivalent)
Banking offices
Bank access centers (ATMs)
Trust and investment services assets under
management, or custody (in thousands)
$5,003,039
3,194,284
3,947,216
331,531
457,939
185,104
23,975
161,129
6,161
599
$4,837,197
2,954,610
3,950,169
111,848
441,360
158,356
24,213
134,143
8,837
324
$3,400,248
1,981,849
2,660,564
186,075
299,143
137,088
25,682
111,406
8,945
396
$3,260,343 $3,153,260
1,914,818
1,910,358
2,439,864
2,495,873
208,956
244,193
245,008
273,408
146,795
144,062
39,758
32,287
107,037
111,775
9,288
8,507
348
178
50,856
31,285
35,419
33,831
31,831
3.48
3.46
3.36
1.54
31.05
23.70
1.03 %
11.47 %
9.00 %
44.25 %
2.44
2.43
3.16
1.46
30.67
22.96
0.76 %
8.30 %
9.21 %
59.84 %
3.21
3.20
3.21
1.40
26.89
22.58
1.07 %
12.02 %
8.94 %
43.61 %
3.13
3.11
3.11
1.33
25.09
20.88
2.98
2.96
2.96
1.24
22.87
18.53
1.06 %
12.72 %
8.33 %
42.49 %
1.06 %
13.66 %
7.74 %
41.61 %
989
66
84
839
66
83
719
45
63
726
45
69
720
45
67
$3,443,636
$3,240,782
$2,780,622
$2,859,725 $2,542,792
1 Includes the impact of the acquisition of VIST Financial on August 1, 2012.
2 Per share data has been retroactively adjusted to reflect a 10% stock dividend paid on February 15, 2010.
3 Adjusted diluted earnings per share reflects adjustments made for certain nonrecurring items, including merger and integration expenses. Adjustments for 2013 included a $(846,000)
after tax gain on the redemption of trust preferred stock and a $(771,000) after tax gain on an IRA conversion. Also, in 2013, 2012 and 2011, after-tax merger related expenses totaled
$140,000, $9.7 million and $152,000, respectively. There was also an after-tax VISA accrual adjustment of $243,000 in 2012. There were no merger related expenses in prior years.
Adjusted diluted earnings per share is a non-GAAP measure that management believes provides management and investors with information that is useful in understanding the
Company’s financial performance and condition.
4 Tangible common equity is used to calculate tangible book value per share and excludes goodwill and other intangibles of $108.4 million in 2013, $110.9 million in 2012, $48.0 million
in 2011, $45.9 million in 2010, and $46.5 million in 2009. This is a non-GAAP measure that management believes provides management and investors with information that is useful in
understanding the Company’s financial performance and condition.
Financial Highlights
— 1 —
Shareholder Message
In 2013, Tompkins Financial Corporation experienced one of
the most rewarding years in its history. In addition to achieving
record earnings, we also successfully integrated a new bank
that will help to provide significant growth for the future. The
timeless values that have been the foundation of your Company
since its founding have once again resulted in a successful year—
both for us, and for our shareholders.
WE FINISHED THE YEAR WITH THE HIGHEST ANNUAL
EARNINGS IN COMPANY HISTORY. Business activity from
our new market area in Pennsylvania contributed to this
record performance, along with excellent results from our
banking, insurance and wealth management businesses in
New York State. Annual cash dividends per share increased
5.5%, representing the 25th consecutive year of increased
dividends. These solid results leave us well positioned as we
head into 2014.
Solid loan and deposit growth contributed to the bottom
line. Our credit quality improved and the percentage of
nonperforming assets to total assets dropped to 0.87%,
comparing favorably to a peer average of 1.69% published in
December by the Federal Reserve.
Officer, and in December became Chief Executive Officer
upon the retirement of Robert Davis. Scott brings 30 years
of banking experience with him to this position. In addition
to his depth of experience, Scott has a deep commitment
to community service that meshes well with our culture.
Tompkins VIST Bank made exceptional progress this past
year. Through an increased focus on loan growth, reduction
in problem assets and improvement in expense control, its
net income increased significantly. Furthermore, the bank
made great inroads toward becoming the bank of choice
in the region it serves. Tompkins VIST Bank was voted “Best
Bank in Berks County” for 2013. This is an outstanding
recognition, showing how much can be achieved in a short
time when a team comes together under a common vision.
We began a significant rebranding initiative for our
Company in 2013. This rebranding will reinforce the
Tompkins name in all of our logos and in each market area,
while also maintaining the equity that we have established
in affiliate names like “The Bank of Castile.” The rebranding
will accomplish several objectives, including associating
each of our brands with the highly respected Tompkins
name, creating a cohesive look in all regions, and making a
clearer connection between our banks and insurance and
wealth management affiliates.
In addition to these changes, Mahopac National Bank
became a state chartered bank on December 31, 2013,
which is consistent with our other affiliate banks, where
state charters reinforce our local focus and engagement
with the communities we serve. In the Hudson Valley
region, we now operate as Tompkins Mahopac Bank.
2013 represented the first full year of Tompkins VIST Bank’s
integration into the Tompkins network of banks. It was a
year of significant change for Tompkins VIST Bank. In April,
Scott Gruber was named President and Chief Operating
Tompkins Insurance Agencies had an outstanding year,
adding more new business than ever before in the
company’s history. Over the past 18 months, annual
revenue has doubled, due largely to the acquisition of VIST,
as well as organic growth. The acquisition also resulted in
Tompkins Insurance Agencies becoming one of the Top
100 Commercial Insurance Brokers in the nation as noted in
Business Insurance magazine. Tompkins Insurance Agencies
was also named Agency of the Year by Rough Notes
magazine. This was the first time in the periodical’s 25-year
history that a bank-owned insurance agency won the award.
Tompkins Financial Advisors also experienced excellent
results for the year. Our wealth management affiliate saw
growth in revenue, in new clients, and in assets under
management. Tompkins Financial Advisors will also greet a
new president in 2014. After an extensive national search,
we have named Stephen Angelis President of Tompkins
Financial Advisors as of February 18, 2014. Steve brings 28
years of leadership experience from nationally-recognized
firms. We are excited to have Steve join our team and look
forward to his help in extending the success of
Tompkins Financial Advisors.
When Jim Byrnes retires in May of 2014, he will be
succeeded by Dr. Thomas Rochon. Dr. Rochon
has served as a Director since 2009 and is currently
President of Ithaca College, a position he has held
since 2008. He brings great expertise in managing a
complex business in a competitive and highly regulated
environment. The board expects to elect Dr. Rochon as
Chairman in the spring of 2014.
We are saying good bye to another Board member,
Reeder Gates, who is also retiring from the Board of
Directors in May of 2014. Reeder has served on the
Tompkins Trust Company Board since 1985 and joined
the holding company Board upon its formation in
March 1995. We appreciate his contributions over the
years and wish him the best in retirement.
Our Annual Meeting will take place on May 12 at 5:30
PM at the Country Club of Ithaca. We will also host
several Shareholder Information Meetings: In Western
New York, May 13 at 5:30 PM at the Genesee Country
Village & Museum. In Southeastern Pennsylvania, May
20 at 5:30 PM at the Crowne Plaza in Reading. In the
Hudson Valley region, May 22 at 6 PM at Villa Barone in
Mahopac. We hope all of our shareholders will be able
to join us at one of these meetings. We look forward to
seeing you.
We are gratified to be able to report such exceptional
performance for the year. Thank you to all of our
shareholders for your trust and support. We also extend
our most sincere thanks to all of our employees who are
the key to the exceptional success and inspiring growth
Tompkins Financial has experienced.
James J. Byrnes
Chairman
Stephen S. Romaine
President & CEO
Shareholder Message
— 2 —
Shareholder Message
— 3 —
Central New York:
One of our best years.
IN 2013, CENTRAL NEW YORK SAW SOLID GROWTH ON ALL FRONTS, OUTPACING
PRIOR YEAR PERFORMANCE IN NEARLY EVERY CATEGORY, WHILE BUILDING
ON OUR STRENGTHS IN SMALL BUSINESS, IN AGRI-BUSINESS AND IN KEY
COMMUNITIES THAT WE SERVE.
Our commercial loan originations were approximately double the average volume of the
last several years, and we experienced continued growth in our core deposits. Residential
mortgages also had another strong year as we began to see the economy improve, with a
shift to more homes being purchased rather than refinanced.
Tompkins Trust Company completed the move into a totally renovated building on
Main Street in Cortland, NY. For the first time since opening in Cortland a decade ago,
we are able to offer Cortland residents drive-thru banking, safe deposit boxes and private,
comfortable client meeting space in an incredibly attractive environment—as well as
complete, on-site services from our insurance and wealth management affiliates. Cortland
has proven to be an excellent fit for our community banking model and we are very
excited to be investing in Cortland in this way. The community’s response has already
been clear and positive; since moving into this new location, we have seen a significant
increase in commercial and small business lending as well as deposit growth.
We experienced significant growth in small business lending thanks to the increased
attention we paid to this important market segment. Our loan officers, who already have
an excellent understanding of the needs of small business owners, worked to make the
application and approval process easier. Their strong support of small businesses resulted
in an award from the Small Business Administration for our increase in loan volume. We
remain committed to helping small businesses succeed, and we recognize the strong
contribution they make to the economic recovery of our nation.
Tompkins Trust Company has a long history of supporting agri-business. Last year, we
worked to make it easier for these customers to access all relevant products and services—
including commercial lending, insurance, wealth management, remote deposit and cash
management. We formed a special agri-business team to bring greater organization and
structure to these efforts.
We continued our commitment to community service in 2013, with our highest level
of financial contributions to local organizations in our Company’s history. Challenge
Workforce Solutions—an organization with a long history of serving people with
disabilities—recognized Tompkins Trust Company as their Outstanding Business Partner
for 2013.
Tompkins Financial Advisors also
experienced an excellent year in
Central New York.
Our wealth management affiliate
had a significant increase in new
clients and outpaced their own
goals for growth in assets under
management. Our decision to
consolidate broker-dealer and RIA
platforms with LPL, the nation’s
top independent broker-dealer,
will provide expanded offerings
for clients and improved tools for
advisors in the upcoming year.
At Tompkins Insurance Agencies,
our region contributed to overall
revenue growth in New York State,
fueled by the highest level of
organic growth in the company’s
history. Tompkins Insurance
Agencies continues to have
exceptional retention rates of
more than 95%. We congratulate
all of our employees for their
exceptional work, both in the
nearly seamless integration with
VIST and in being named 2013
Agency of the Year by Rough Notes
magazine.
All of us in Central New York
are extremely proud of our
team for their extraordinary
performance in 2013. This success
is not an accident, but is the
result of carefully cultivating
opportunities, providing
consistently excellent service
and reaching out to help our
communities. We thank everyone
for their amazing efforts.
Central New York
— 4 —
“When Chris was an agricultural engineering student at Cornell, he started two very important relationships:
with his wife Kimberly, and with Tompkins Trust Company. “I had my first credit card with them,” recalls Chris. “With
a $500 limit!” Years later, when Tompkins Trust Company came to Auburn, Chris and Kimberly remembered their
good experience with the bank. So they decided to start doing business with Tompkins Trust Company again—
both personally, and through their company, CIDEC, which sells and services equipment to the dairy industry.
“Relationships are one of the most important things in agriculture,” says Chris. “And that’s
what we get with the Trust Company.” Before long, Chris and Kimberly started working with Tompkins
Insurance Agencies, too. “It never felt like they were selling us anything,” says Chris. “They would just come alongside
and help us.” For Chris, it always comes back to relationships: “Their management has built a culture that anyone
would want to emulate. They’re just super, good people.”
— Chris Cherry, CEO, Chief Engineer , CIDEC
“It’s a big leap of faith to put a plane made with a new material up in the sky,” says Hubert Lobo, President of
DatapointLabs. His company helps to diminish that risk, by testing new materials and determining how they will
perform. When Hubert started his company in 1995, he wanted the same kind of assurance. “We were taking big
risks technologically,” he says. “We didn’t want to deal with financial unknowns.” So Hubert turned to Tompkins Trust
Company for financing to get his business off the ground. That support has helped the company grow dramatically:
DatapointLabs serves corporations around the world and is on the Inc. 5000 List. Hubert especially likes the stable, local
presence that Tompkins Trust Company provides. “I have known my bank manager for 10 years,” says
Hubert. “He is the first person I call when I need help. I’ve never had to look behind me and
wonder if our money was being properly managed. They’re one of my trusted advisors.”
— Hubert Lobo, President, DatapointLabs
When a hole thousands of feet long is needed for a pipeline, equipment from Vector
Magnetics is usually on the scene. “Our guidance instruments can get you under any obstruction,”
says Rahn Pitzer, President of the company. The company, founded by Arthur Kuckes in 1985, has
been banking with Tompkins Trust Company for as long as Rahn can remember. More recently,
the company also began working with Tompkins Insurance Agencies. Rahn relies on Tompkins
Insurance Agencies for both business liability insurance and health insurance for his employees.
“They understand our needs, and then they do all the leg work,” says Rahn. He
appreciates how Tompkins Insurance Agencies researches various carriers then recommends the
best policy at the best price. “They free us up to focus on our business.”
— Arthur Kuckes, CEO & Rahn Pitzer, President, Vector Magnetics
Central New York
— 6 —
Central New York
— 7 —
Since the 1940s, Villa of
Hope—formerly St. Joseph’s Villa—
has been providing care to at-risk
youth. But when Christina Gullo
took over as President/CEO in 2010,
the Villa was facing a financial crisis.
“When I started, we were looking
at our fourth year of operational
deficits,” says Christina. Along
with key stakeholders, Christina
developed a strategy that would
streamline expenses and overhaul
their financial structure. “We sat
down with Tompkins Bank of
Castile and laid out our plan,” she
says. “They believed in us.” With
the bank’s backing, Villa of Hope
was able to pay off long-term debt,
reduce its line of credit—and post a
$400,000 surplus for last year. “If we
had closed our doors, it would have
been a huge loss to this community,”
Christina says. “Tompkins Bank
of Castile had a willingness
to see beyond the current
situation. Thanks to them,
our best is yet to come.”
— Christina Gullo
President, CEO, Villa of Hope
The Power of Partnership
continues to create outstanding
results for us. We are co-located
with Tompkins Insurance
Agencies in most of our banking
offices.
Tompkins Insurance Agencies
is the third largest insurance
broker in Rochester and achieves
retention rates consistently higher
than our peers. The partnerships
between our branch managers
and insurance agents are
helping expand business in both
directions, contributing to solid
revenue growth in New York State.
We thank our employees for their
impressive efforts in integrating
two states into one team this past
year. We also congratulate them
for an exceptional performance
that resulted in Tompkins
Insurance Agencies being named
Rough Notes magazine’s Agency of
the Year for 2013.
Tompkins Financial Advisors
had continued growth in
assets under management and
saw improvements in overall
profitability. Tompkins Financial
Advisors also expanded its
capabilities, adding a full-time
trust officer and several new
licensed representatives. This
expansion will help us take
advantage of the excellent
potential we see for growth in
wealth management.
Western NY:
Our strongest year ever.
2013 WAS OUR STRONGEST YEAR EVER IN WESTERN NEW YORK.
Tompkins Bank of Castile achieved excellent earnings and the strongest
credit quality in recent years. At the same time, we took advantage of great
opportunities to expand our franchise as a true community bank.
A number of factors were instrumental in our success. We have an excellent
and seasoned team, most notably in lending and branch management. This
team is helping us to attract a diverse range of customers. As we gain new
customers—through loans, deposits, insurance and wealth management—we
create opportunities to do even more business with those customers. We are
not simply doing transactions; we are creating relationships.
Our loan portfolio now truly reflects the diversity of the communities we serve.
We have successfully grown our small business lending portfolio. We continue
to be committed to agricultural lending. We offer innovative programs for
first-time home buyers. And our Commercial and Industrial portfolio reflects
businesses of all sizes. As we deliver great service to all these varied customers,
they are turning to us for additional products and services.
Our approach to serving this region is two-pronged: we continue to serve our
traditional markets in Genesee, Wyoming, Livingston and Orleans counties. At
the same time, we are excited about the opportunity for growth in Rochester
and Monroe County. In 2014, that effort will take shape in a major way: through
the opening of our new office in Pittsford.
This branch, our first on the east side of Rochester, will be highly visible, located
directly opposite the flagship Wegmans store on Monroe Avenue. While
offering full banking, wealth management, and insurance services, it will also
serve as a “billboard” for our brand, making a strong statement of our presence
in Rochester and Monroe County. This presence is a key for attracting further
business.
Our record earnings were driven, in part, by extremely high credit quality. This
was the result of sound underwriting in our lending as well as exceptional
collections efforts. Our collections department should be commended for
working in the true spirit of community banking, providing guidance to our
customers in difficult times and, in many cases, helping customers get back on
their feet.
Western New York
— 9 —
After purchasing a small pharmacy in Warsaw, NY, in 1989, Jim Rutowski watched the business district gradually
deteriorate. Then he had a chance to purchase and renovate a building on Main Street. “I thought, I can’t just keep
complaining about it,” he recalls. “I had to do something about it.” Jim has now renovated 10 properties in Warsaw—
most of them financed by Tompkins Bank of Castile. “They really bought into my vision of revitalizing the town,” says
Jim. He also depends on Tompkins Insurance Agencies. “They’re very responsive,” he says. “I can’t say enough good
things about them.” Most recently, Tompkins Bank of Castile has provided a loan commitment for a building Jim is
renovating that will house 11 different agricultural businesses. “They’re not just behind me,” Jim says of
Tompkins Bank of Castile. “They’re behind the local economy as a whole.”
— Jim Rutowski, President, Warsaw Redevelopment LLC
— Jonah Broughton, Vice President Commercial Loan Officer, Tompkins Bank of Castile
Bill and Charlotte Brummett, both retired educators, have lived in the same house
in the village of Geneseo for 43 years. When they saw other banks moving out of the area,
they switched their business to Tompkins Bank of Castile. “They got to know us as
a family,” says Charlotte. “It was a very holistic approach.” The couple now
has several accounts at the bank, as well as two IRAs and a brokerage account through
Tompkins Financial Advisors. You can often find Bill and Charlotte at the local branch,
which is within walking distance of their house. And you will certainly find them at the
annual shareholder’s meetings. Bill started investing in Tompkins stock soon after he and
Charlotte became customers. “It’s a well-managed and conservative stock,” he says. “It has
really done well over the years.”
— Charlotte & Bill Brummett
Western New York
— 10 —
Western New York
— 11 —
Will Jackson and his family had grown dissatisfied with their previous bank—which had merged and become part
of a much larger bank. “No one knew you,” says Will. “They would ID you whenever you came in.” So when Tompkins
Mahopac Bank moved into town, Will and his family switched their banking business over—as did many local
businesses. Three generations of Will’s family now bank with Tompkins Mahopac Bank. Will also relies on Tompkins
Financial Advisors for help with his investments. “We feel like they are looking out for us,” says Will.
“That makes all the difference.” Quite coincidentally, a historic picture of the Shenandoah Farm hangs in the
branch. “When they opened, they wanted to focus on local history,” says Will Jackson. “They just happened to put up
that picture of our family farm.”
— Co-Owners Tom Jackson, Dan Jackson, Will Jackson & John Jackson. Next Generation, John Jackson Jr.
Not pictured is father, grandfather and Co-Owner Verne Jackson.
Hudson Valley Region:
A solid performance.
THROUGH THE HARD WORK AND DEDICATION OF OUR EMPLOYEES,
AND AMIDST SIGNS OF ECONOMIC RECOVERY, TOMPKINS MAHOPAC
BANK SAW ITS BEST PERFORMANCE OF THE PAST FIVE YEARS. We
are pleased to report strong growth in both loans and deposits, as well as
significant improvement in credit quality.
Commercial loan originations were more than double their level from the
previous year, and residential loan originations were strong as well. We
also saw a significant increase in commercial construction loans, evidence
that entrepreneurs are feeling greater confidence in the economy. These
construction loans have a big impact on our local communities, creating not
only construction jobs but long-term jobs, upon their completion.
The strong loan originations resulted in total loan growth for the year of
over 10% as we experienced an increasing desire among consumers and
business owners for a true community bank; one that takes in local deposits
and reinvests those funds back into the local economy. Furthermore, our
employees should be commended for their excellent work in creating
greater penetration in the Westchester market and attracting new banking
relationships.
While our economy in the Hudson Valley struggled over the last couple
of years, we saw a higher than normal level of problem loans during that
period. In 2013, however, credit quality improved as we achieved a substantial
reduction in problem loans and recoveries of previous charge-offs began to
materialize as we remained true to our history of working closely with our
customers to help them through difficult times. These efforts, along with a
gradually improving economy, led to a significant improvement in our credit
quality this past year.
Our Yonkers Avenue branch, which moved to its current location 16 months
ago, has experienced great success. With more visibility, ample parking, greater
pedestrian traffic, a strong business development team, and a full suite of
services, this location has seen strong growth in deposits since its relocation.
Our employees continued to
demonstrate our commitment to
the Power of Partnership in 2013,
as Tompkins Financial Advisors
also experienced an excellent year
in the Hudson Valley.
New assets under management
were the strongest in our history,
and we continue to see great
potential for growth in wealth
management in our region.
On December 31, 2013, our
bank converted from a national
charter to a state charter. This
brings us into alignment with our
affiliate banks that are part of
Tompkins Financial, and creates
greater internal efficiencies in the
regulatory process. The change
that will be most apparent to
our customers is the removal of
“National” from our name.
Tompkins Mahopac Bank
continued to be one of the area’s
most consistent supporters of
community organizations. In
2013, we provided support to
more than 175 different charities.
Each year, we also sponsor four
major walk events. Last year, these
events raised $117,000 for four
outstanding organizations: Maria
Fareri Children’s Hospital, Cystic
Fibrosis Foundation, the ALS
Association and Make-A-Wish. We
were honored to take part in these
events, and we extend our deepest
gratitude to all of our employees
who helped to make them such a
success.
Hudson Valley
— 12 —
There is a simple reason OLA Consulting Engineers is able to beat out larger engineering firms for choice projects:
“We always have one or two of our partners involved in every project,” says Patrick Lynch, President of OLA. “That
doesn’t happen with bigger firms.” A desire for a similar kind of service is what convinced Patrick and his partners
to switch to Tompkins Mahopac Bank. “We had accounts with Tompkins Mahopac and another bank,” he says.
“Whenever we called Tompkins Mahopac Bank, they would always get right back to us. They just made things easy.”
OLA, which specializes in the design of mechanical and electrical systems for high performance buildings, celebrates
its 40th anniversary this year. Having spent that entire time based in Westchester, the company is thankful to have
a true hometown bank: “They work with us,” says Patrick. “It’s good to know we have them as
partners.”
— Patrick Lynch, President, OLA Consulting Engineers - Jacob Burns Media Arts Lab, LEED Gold Building
— Karen Cammann, Assistant Vice President, Branch Manager, Tompkins Mahopac Bank
Jay Hogan and Don Rossi developed an extremely close relationship with
the people at Tompkins Mahopac Bank—quite literally. “For nine years, our law
firm was located in the building where they have their headquarters,” says Jay. “We
bumped into them on a daily basis.” When an opportunity arose to develop an
office building in the town of Brewster, the partners turned to Tompkins Mahopac
Bank for financing. “They were wonderful,” says Jay. “They were with us every step
of the way.” The firm moved into the new 14,000-square-foot building in 2013
along with seven other co-owner tenants—most of whom also financed through
Tompkins Mahopac. “You can call their CEO and get a call back the
same day,” says Don. “We don’t hesitate to send our clients over
there, because we know they will get top rate service.”
— Jay Hogan, Don Rossi, Partners, Hogan & Rossi
Hudson Valley
— 14 —
Hudson Valley
— 15 —
“We were in a building that we had outgrown,” says Dr. Donald Miller of Bryn Mawr Medical Specialists
Association. “And our 40 doctors were split between two locations.” When the local hospital decided not to pursue
an office building project, Dr. Miller’s practice took interest in it as a potential solution. That is when developer Josh
Petersohn of Moreland Development introduced the practice to Tompkins VIST Bank. “Doctors are very averse to
financial risk,” says Dr. Miller. “But Tompkins VIST Bank was extremely flexible and creative in how
they structured the financing.” The 155,000-square-foot building now houses about 90 doctors and has a
bridge attaching it to the hospital. “We’ve been very happy with how Tompkins VIST handled the whole process,” says
Dr. Miller. “This project just wouldn’t have happened without them.”
— Donald Miller, MD, Robert R. Atkins, MD, Bryn Mawr Medical Arts Pavilion
—Tom Ninetto, Senior Vice President, Tompkins VIST Bank
Southeastern Pennsylvania:
A dramatic turnaround.
THIS PAST YEAR HAS SEEN SIGNIFICANT CHANGES AT TOMPKINS VIST
BANK—IN OUR CULTURE, IN OUR ASSET QUALITY, IN OUR PROFITABILITY,
AND IN OUR REPUTATION WITHIN THE COMMUNITIES WE SERVE. Our
goal is to be the most highly regarded financial institution and the bank of
choice in the markets we serve. We are well on our way to achieving that goal.
In 2013, we made incredible strides in improving asset quality. We made
significant strides in reducing the amount of problem assets on our balance
sheet. Delinquencies are now at a level that has not been seen at Tompkins VIST
Bank for more than five years. We have also achieved excellent momentum
in originating good quality loans. Our improved reputation is helping us to
become a top choice for small businesses looking to shift from larger banks to
community banks.
Tompkins VIST Bank welcomed new leaders in commercial lending, mortgage
sales and special assets to complement our existing leadership. These changes
brought exceptional talents into areas where they were needed, while blending
well with the accomplished team that already existed at Tompkins VIST. These
changes helped to underscore the new vision and new focus at our bank,
reinforcing the cultural changes that are already bearing fruit.
Throughout the year, we have been building relationships across affiliates
and regions through the Joint Opportunity Committee. Various events have
brought together employees from Tompkins VIST Bank, Tompkins Insurance
and Tompkins Financial Advisors to encourage conversation and camaraderie.
As a result, we are off to a great start in creating referral opportunities that
benefit both our customers and our company.
All of these efforts helped us to attain increased revenue for the year and have
us better prepared for future success.
2013 was an important year for
Tompkins Insurance in Pennsylvania.
The acquisition of VIST doubled
insurance revenue, making
Tompkins Insurance one of the top
100 insurance brokers in the United
States. In Pennsylvania, Tompkins
Insurance experienced growth of
about 5% for the year. Operations
in New York and Pennsylvania were
also integrated into one team. This
integration will improve efficiencies,
most significantly by moving our
insurance offices in Pennsylvania to
a totally paperless system.
Tompkins Financial Advisors also
experienced growth in Pennsylvania
during 2013. While we are starting
from a smaller base and with a
smaller group of employees, we
see a bright future for wealth
management in our region. We have
an expectation of great success in
2014.
The significant changes we made
this year did not go unnoticed by the
communities we serve: Tompkins
VIST Bank was voted Best Bank
in Berks County for 2013. This is a
great achievement for employees
of Tompkins VIST Bank and our
Pennsylvania affiliates. It is evidence
of how quickly great things can be
achieved when we work together
with a common goal. Thank you to
all of our employees for making this
happen.
Southeastern Pennsylvania
— 17 —
First-time visitors to the Reading Public Museum are often surprised by what they encounter. “They describe it as
a ‘Miniature Smithsonian,’” says John Smith, the museum’s Director and CEO. Recently, the museum decided to bring in
a ground-breaking exhibit: artwork created by children who were in concentration camps during WWII. “Tompkins VIST
Bank knew this was an emotional subject,” says John. “But they understood its importance to our community.” Tompkins
VIST Bank became Presenting Sponsor of the exhibit, the first time it was seen in the United States. The museum relies
on Tompkins VIST for banking services, while working with Tompkins Insurance for commercial insurance and employee
benefits, and with Tompkins Financial Advisors for its company sponsored IRA. “Tompkins VIST is a fantastic
community partner,” says John. “They are truly part of the museum’s family.”
— John Smith, Director and CEO, Reading Public Museum
— Sherrie Hallowell, Business Development Manager, Tompkins VIST Bank
— Steve Brunner, Vice President, Tompkins Insurance
Bassetts Ice Cream is America’s oldest brand of ice cream. “My great great
grandfather started this company,” says Mike Strange, President of the 152-year-old
company. A few years ago, Bassetts began distributing its ice cream in China. The company
needed to finance its receivables, but the package offered by their current bank included
staggering fees. So Mike spoke to Tompkins VIST Bank. “They came back with the exact
package we were looking for,” says Mike. The result? “We are now shipping an astonishing
amount of our products to China,” says Mike. His relationship with Tompkins VIST Bank is
also helping Bassetts in another important way: “Banking is one worry I no longer
have,” says Mike. “It’s good to be able to focus on business.”
— Michael Strange, Owner and President, Bassetts Ice Cream
Southeastern Pennsylvania
— 18 —
Southeastern Pennsylvania
— 19 —
Consolidated Statements of Condition
{IN THOUSANDS, EXCEPT SHARE AND PER SHARE DATA}
Assets
Cash and noninterest bearing balances due from banks
Interest bearing balances due from banks
Cash and Cash Equivalents
Trading securities, at fair value
Available-for-sale securities, at fair value (amortized cost of $1,368,736 at December 31,
AS OF DECEMBER 31,
2013
2012
$82,163
721
82,884
$117,448
1,482
118,930
10,991
16,450
2013 and $1,349,416 at December 31, 2012)
1,354,811
1,393,340
Held-to-maturity securities, fair value of $19,625 at December 31, 2013, and $25,163
at December 31, 2012
Originated loans and leases, net of unearned income and deferred costs and fees
Acquired loans and leases, covered
Acquired loans and leases, non-covered
Less: Allowance for loan and lease losses
Net Loans and Leases
FDIC Indemnification Asset
Federal Home Loan Bank stock and Federal Reserve Bank stock
Bank premises and equipment, net
Corporate owned life insurance
Goodwill
Other intangible assets, net
Accrued interest and other assets
Total Assets
Liabilities
Deposits:
Interest bearing:
Checking, savings and money market
Time
Noninterest bearing
Total Deposits
18,980
2,527,244
25,868
641,172
27,970
3,166,314
4,790
25,041
55,932
69,335
92,140
16,298
105,523
$5,003,039
24,062
2,133,106
37,600
783,904
24,643
2,929,967
4,385
19,388
54,581
65,102
92,305
18,643
100,044
$4,837,197
2,190,616
865,702
890,898
3,947,216
2,144,367
973,883
831,919
3,950,169
Federal funds purchased and securities sold under agreements to repurchase
167,724
213,973
Other borrowings, including certain amounts at fair value of $11,292 at December 31, 2013
and $11,847 at December 31, 2012
Trust preferred debentures
Other liabilities
Total Liabilities
Equity
Tompkins Financial Corporation Shareholders’ Equity:
Common Stock - par value $.10 per share: Authorized 25,000,000 shares; Issued:
14,785,007 at December 31, 2013; and 14,426,711 at December 31, 2012
Additional paid-in capital
Retained earnings
Accumulated other comprehensive loss
Treasury stock, at cost – 105,449 shares at December 31, 2013, and 100,054 shares
at December 31, 2012
Total Tompkins Financial Corporation Shareholders’ Equity
Noncontrolling interests
Total Equity
Total Liabilities and Equity
331,531
37,169
61,460
$4,545,100
111,848
43,668
76,179
$4,395,837
1,479
346,096
137,102
(25,119 )
(3,071 )
456,487
1,452
$457,939
$5,003,039
1,443
334,649
108,709
(2,106 )
(2,787 )
439,908
1,452
$441,360
$4,837,197
Consolidated Statements of Income
YEAR ENDED DECEMBER 31,
2013
2012
2011
{IN THOUSANDS, EXCEPT PER SHARE DATA}
Interest and Dividend Income
Loans
Due from banks
Federal funds sold
Trading securities
Available-for-sale securities
Held-to-maturity securities
Federal Home Loan Bank stock and Federal Reserve Bank stock
Total Interest and Dividend Income
Interest Expense
Time certificates of deposits of $100,000 or more
Other deposits
Federal funds purchased and securities sold under agreements to repurchase
Trust preferred debentures
Other borrowings
Total Interest Expense
Net Interest Income
Less: Provision for loan and lease losses
Net Interest Income After Provision for Loan and Lease Losses
Noninterest Income
Insurance commissions and fees
Investment services income
Service charges on deposit accounts
Card services income
Mark-to-market (loss) gain on trading securities
Mark-to-market gain (loss) on liabilities held at fair value
Net other-than-temporary impairment losses1
Other income
Net gain on securities transactions
Total Noninterest Income
Noninterest Expenses
Salaries and wages
Pension and other employee benefits
Net occupancy expense of premises
Furniture and fixture expense
FDIC insurance
Amortization of intangible assets
Merger and integration related expenses
Other operating expenses
Total Noninterest Expenses
Income Before Income Tax Expense
Income Tax Expense
Net Income Attributable to Noncontrolling Interests and Tompkins Financial Corporation
Less: Net income attributable to noncontrolling interests
Net Income Attributable to Tompkins Financial Corporation
Basic Earnings Per Share
Diluted Earnings Per Share
$151,711
$ 124,662
10
0
589
31,360
685
749
185,104
4,832
7,933
3,749
2,599
4,862
23,975
161,129
6,161
154,968
27,916
15,109
8,495
7,216
(538 )
555
0
10,546
599
69,898
67,200
22,164
11,757
5,701
3,214
2,197
228
40,641
153,102
71,764
20,777
50,987
131
$50,856
$3.48
$3.46
32
2
744
31,232
860
824
158,356
3,322
8,910
4,451
2,094
5,436
24,213
134,143
8,837
125,306
19,421
14,340
7,441
6,030
(332 )
246
(196 )
7,534
324
54,808
51,700
18,075
8,969
4,996
2,685
1,264
15,584
34,335
137,608
42,506
11,090
31,416
131
$31,285
$2.44
$2.43
$103,998
12
7
873
30,103
1,185
910
137,088
3,292
9,795
4,872
1,580
6,143
25,682
111,406
8,945
102,461
13,542
14,287
8,491
5,060
62
(464 )
(65 )
6,705
396
48,014
44,140
14,275
7,117
4,463
2,527
589
174
25,267
98,552
51,923
16,373
35,550
131
$35,419
$3.21
$3.20
1 In 2013, there were no other-than-temporary impairment (“OTTI”) charges recognized in noninterest income. In 2012, OTTI on securities available-for-sale totaling $196,000 was recognized in noninterest income.
There were no additional non-credit OTTI losses on these securities in 2012. In 2011, OTTI on securities available-for-sale totaling $178,000 was recognized which included $113,000 in non-credit impairment losses
recognized in accumulated other comprehensive income and $65,000 of OTTI losses recognized in noninterest income.
Consolidated Statements of Condition
— 20 —
Consolidated Statements of Income
— 21 —
Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities
The Company’s common stock is traded under the symbol
“TMP” on the NYSE MKT LLC. The high and low closing
sale prices, which represent actual transactions as quoted
on the Exchange, of the Company’s common stock for
each quarterly period in 2012 and 2013 are presented to
the right. The per share dividends paid by the Company in
each quarterly period in 2012 and 2013 and the payment
dates of these dividends are also presented.
Market Price
High
Low
Cash Dividends
Amount Date Paid
2012 1st Quarter
$43.13
$38.90
$0.36
2/15/12
2nd Quarter
40.69
35.82
3rd Quarter
42.52
37.30
0.36
0.36
5/15/12
8/15/12
4th Quarter
41.67
36.85
0.38
11/15/12
2013 1st Quarter
$42.59
$40.28
$0.38
2/15/13
2nd Quarter
45.33
39.86
3rd Quarter
49.40
42.54
0.38
0.38
5/15/13
8/15/13
4th Quarter
51.61
43.52
0.40
11/15/13
As of February 12, 2014, there were approximately 3,637 holders of record of
the Company’s common stock.
0.0
0.0
Diluted Earnings1
PER SHARE IN DOLLARS
Cash Dividends
PER SHARE IN DOLLARS
1.The lighter shaded sections of the bars reflects GAAP earnings per share. The darker shaded sections in 2011, 2012 and 2013 reflect the after-tax impact of
merger related expenses as well as other nonrecurring items. Refer to the Company’s Form 10-K for the calculation of these non-GAAP measures.
Report of Independent Registered Public Accounting Firm
The Board of Directors and Shareholders of Tompkins Financial Corporation,
We have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States),
the consolidated statements of condition of Tompkins Financial Corporation and subsidiaries as of December 31, 2013 and
2012, and the related consolidated statements of income, comprehensive income, cash flows, and changes in shareholders’
equity for each of the years in the three-year period ended December 31, 2013 (not presented herein); and in our report
dated March 14, 2014 we expressed an unqualified opinion on those consolidated financial statements.
In our opinion, the information set forth in the accompanying consolidated condensed financial statements is fairly stated,
in all material respects, in relation to the consolidated financial statements from which it has been derived.
Syracuse, NY
March 14, 2014
Tompkins Financial Corporation Board of Directors
First row, left to right; Patricia A. Johnson, Vice President of Finance & Administration, Lehigh University; Carl E. Haynes, President, Tompkins
Cortland Community College; William D. Spain, Jr., Chairman, Tompkins Mahopac Bank; Managing Partner, Spain & Spain, PC;
Paul J. Battaglia, CPA, Managing Director, Freed Maxick, CPAs, P.C. Second row, left to right; Susan A. Henry, Ph.D., Professor, Department of
Molecular Biology and Genetics, Cornell University; Reeder D. Gates, Retired President, R.D. Gates Ltd.; Daniel J. Fessenden, Executive Director, Fred
L. Emerson Foundation, Inc.; Craig Yunker, Managing Partner, CY Farms; James W. Fulmer, Vice Chairman, Tompkins Financial; Chairman, President
& CEO, Tompkins Bank of Castile; Alfred J. Weber, President, Tweed-Weber, Inc.; James J. Byrnes, Chairman; Stephen S. Romaine, President & CEO;
Thomas R. Rochon, President, Ithaca College; Frank C. Milewski, Regional President, Providence Service Corporation; James R. Hardie,
Vice Chairman, Tompkins Insurance Agencies, Inc.; John E. Alexander, Founder, The CBORD Group, Inc.; Sandra A. Parker, President & CEO,
Rochester Business Alliance; Michael H. Spain, President, Spain Agency, Inc.
Tompkins Financial Corporation Leadership Team
First row, left to right; Susan M. Valenti, Senior Vice President, Corporate Marketing Officer;
Scott L. Gruber, President & CEO, Tompkins VIST Bank; Rosemary G. Hyland, Senior Vice President, Director of Human Resources
Second row, left to right; Francis M. Fetsko, Executive Vice President, COO, CFO & Treasurer; David S. Boyce, President & CEO, Tompkins Insurance
Agencies, Inc.; Gregory J. Hartz, President & CEO, Tompkins Trust Company; Stephen S. Romaine, President & CEO;
James W. Fulmer, Chairman, President & CEO, Tompkins Bank of Castile; Gerald J. Klein, Jr., President & CEO, Tompkins Mahopac Bank
Financial Highlights
— 22 —
Tompkins Financial Board of Directors & Leadership Team
— 23 —
Tompkins Trust Company
Tompkins Bank of Castile
Tompkins Mahopac Bank
Boards of Directors
William D. Spain, Jr.
Chairman
Managing Partner
Spain & Spain, PC
Gerald J. Klein, Jr.
President & CEO
James J. Byrnes*
Chairman
Tompkins Financial Corporation
James W. Fulmer
Vice Chairman
Tompkins Financial Corporation
Stephen S. Romaine
President & CEO
Tompkins Financial Corporation
C. Compton Spain
Attorney, Spain & Spain, PC
Michael H. Spain
President, Spain Agency, Inc.
James J. Byrnes*
Chairman
Gregory J. Hartz
President & CEO
John E. Alexander
Founder
The CBORD Group, Inc.
Larry F. Baum
CEO, The Computing Center
James W. Fulmer
Chairman, President & CEO
Paul J. Battaglia, CPA
Managing Director
Freed Maxick, CPAs, P.C.
Joseph G. Bucci
Co-founder & Vice Chairman
American Rock Salt Co., Inc.
Founder & Owner, Bucci
Real Estate
Daniel J. Fessenden
Executive Director
Fred L. Emerson Foundation, Inc.
Phillip J. Clark, P.E.
Chairman & CEO
Clark Patterson Lee
Reeder D. Gates*
Retired President
R.D. Gates, Ltd.
Carl E. Haynes
President, Tompkins Cortland
Community College
Susan A. Henry, Ph.D
Professor, Department of
Molecular Biology and Genetics
Cornell University
Patricia A. Johnson
Vice President of Finance &
Administration
Lehigh University
Thomas R. Rochon
President, Ithaca College
Stephen S. Romaine**
President & CEO
Tompkins Financial Corporation
* Retiring from Board, April 2014
** Designated as Successor to
Chairman, April 2014
Thomas E. Cushing
Vice President
Secretary-Treasurer
J.O. Cook, Inc.
David N. DeLaVergne
Retired Senior Vice President
The Bank of Castile
John D. McClurg
President
McClurg Chrysler
Dodge Jeep, Inc.
& McClurg Chevrolet Buick, Inc.
Sandra A. Parker
President & CEO
Rochester Business Alliance
Stephen S. Romaine
President & CEO
Tompkins Financial Corporation
Stephen R. Stoddard, DVM
Perry Veterinary Clinic
Craig Yunker
Managing Partner
CY Farms
Tompkins VIST Bank
Alfred J. Weber
Chairman
President, Tweed-Weber, Inc.
Scott L. Gruber
President & CEO
Edward C. Barrett, CPA
Retired EVP & CFO, VIST Bank
James H. Burton
President
Manchester Copper Products, LLC
Robert D. Davis
Retired President & CEO
VIST Bank
James W. Fulmer
Vice Chairman
Tompkins Financial Corporation
Philip E. Hughes, Esq., CPA
Vice Chairman
Keystone Industries
Frank C. Milewski
Regional President
Providence Service Corporation
Harry J. O’Neill, III
President, Empire Group
Karen A. Rightmire
President
The Wyomissing Foundation
Stephen S. Romaine
President & CEO
Tompkins Financial Corporation
Tompkins
Insurance Agencies, Inc.
James W. Fulmer
Chairman
Vice Chairman
Tompkins Financial Corporation
James R. Hardie
Vice Chairman
David S. Boyce
President & CEO
Stephen S. Romaine
President & CEO
Tompkins Financial Corporation
Frank Vitagliano, Jr.
Senior Vice President
Boards of Directors
— 24 —
Tompkins Financial
Corporation
Corporate Officers
Stephen S. Romaine
President & CEO
James W. Fulmer
Vice Chairman
Stephen M. Angelis
Executive Vice President
David S. Boyce
Executive Vice President
Francis M. Fetsko
Executive Vice President
CFO, COO & Treasurer
Scott L. Gruber
Executive Vice President
Gregory J. Hartz
Executive Vice President
Gerald J. Klein, Jr.
Executive Vice President
Rosemary G. Hyland
Senior Vice President
Director of Human Resources
Susan M. Valenti
Senior Vice President
Corporate Marketing Officer
Bradley G. James
Senior Vice President
Chief Technology Officer
Gregory H. Smith
Vice President &
Corporate Risk Manager
Janet L. Hewitt
Assistant Vice President
Corporate Administrative &
Investor Relations Officer
Kathleen A. Manley
Assistant Vice President &
Corporate Secretary
Corporate Information
Corporation Office
Tompkins Financial Corporation
P.O. Box 460
Ithaca, NY 14851
(888)503-5753
Stock Listing
Tompkins Financial Corporation
common stock is traded on the
NYSE MKT LLC under the symbol
TMP.
Website:
www.tompkinsfinancial.com
E-mail:
shareholder@tompkinsfinancial.com
Subsidiaries
Tompkins Trust Company
P.O. Box 460
Ithaca, NY 14851
(607) 273-3210
www.tompkinstrust.com
Tompkins Bank of Castile
90 Main St.
Batavia, NY 14020
(585) 345-0122
www.bankofcastile.com
Tompkins Mahopac Bank
1441 Route 22
Brewster, NY 10509
(845) 278-1000
www.mahopacbank.com
Tompkins VIST Bank
P.O. Box 6219
Wyomissing, PA 19610
(610) 478-9922
www.vistbank.com
Tompkins Insurance Agencies, Inc.
90 Main St.
Batavia, NY 14020
(585) 344-0833
www.tompkinsins.com
Tompkins Financial Advisors
P.O. Box 6437
Ithaca, NY 14851
(607) 273-0037
www.tompkinsfinancialadvisors.com
The Tompkins Financial Stock
Purchase Plan is administered by
the American Stock Transfer &
Trust Company, LLC as transfer
agent for Tompkins Financial
Corporation. It offers a convenient
way for shareholders to increase their
investment in the Company. The
plan enables shareholders to reinvest
all or part of their cash dividends or
to make optional cash payments,
with some restrictions, in order
to purchase shares of Tompkins
Financial Corporation common
stock without incurring charges for
brokerage commissions or service
charges. Shareholders who are
interested in the plan may receive
enrollment information and a plan
enrollment application by contacting:
American Stock Transfer & Trust
Company, LLC
Toll-free number: 1-877-573-4008
Internet: www.amstock.com
Mailing address:
American Stock Transfer & Trust
Company, LLC
Attn: Dividend Reinvestment
Department
P.O. Box 922
Wall Street Station
New York, NY 10269-0560
For answers to many of your
shareholder questions or to request
forms, visit American Stock Transfer
& Trust Company’s website
www.amstock.com or contact:
American Stock Transfer & Trust
Company, LLC
Shareholder Relations
6201 15th Avenue
Brooklyn, NY 11219
Overnight address:
6201 15th Avenue
Brooklyn, NY 11219
Janet L. Hewitt, AVP
Tompkins Financial Corporation
P.O. Box 460
Ithaca, NY 14851
1-888-503-5753 or 1-607-274-2004
E-mail address:
jhewitt@tompkinsfinancial.com
Form 10-K
Copies of the Company’s Form
10-K (Annual Report) for 2013, filed
with the Securities and Exchange
Commission, may be obtained by
shareholders, by written request, from
Francis M. Fetsko, Executive Vice
President and Chief Financial Officer,
P.O. Box 460, Ithaca, NY 14851.
Copies can also be obtained from our
website: www.tompkinsfinancial.com
Go Green
If you would like to
receive future Tompkins
Financial Corporation
Corporate Reports and
proxy materials electronically, please
follow the instructions on your
proxy card for voting via the internet
and select the option for electronic
transmission of proxy materials.
The savings below are achieved
when PC recycled paper is used in
place of virgin fiber. This project
uses 5,761 lbs of paper which has a
postconsumer recycled percentage
of 10%.
8 trees preserved for the future
667 lbs waterborne waste not created
3,449 gallons wastewater flow saved
219 lbs solid waste not generated
1-800-937-5449 or 1-718-921-8200
E-mail address: info@amstock.com
2,914 lbs net greenhouse gases
prevented
Also, Tompkins Financial Stock
Purchase Plan enrollment information
can be requested and shareholder
questions answered by contacting
the Company:
2,389,165 BTUs energy not consumed
Corporate Information
— 25 —