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TOTAL S.A.

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FY2011 Annual Report · TOTAL S.A.
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Registration Document 2011

Contents

1.   Key figures

8.   General information

          1.  Operating and market data  . . . . . . . . . . . . . . . . . . . . .1
          2.  Selected financial information  . . . . . . . . . . . . . . . . . . .2

          1.  Share capital . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .168
          2.  Articles of incorporation and by-laws; 

2.   Business overview 

          1.  History and strategy of TOTAL  . . . . . . . . . . . . . . . . . .8
          2.  Upstream  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
          3.  Downstream  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
          4.  Chemicals  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
          5.  Investments  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
          6.  Organizational structure . . . . . . . . . . . . . . . . . . . . . . .50
          7.  Property, plant and equipment  . . . . . . . . . . . . . . . . .51
          8.  Organization chart as of December 31, 2011  . . . . . .52
          9.  Organization chart as of February 29, 2012  . . . . . . .54

3.   Management Report

          1.  Summary of results and financial position  . . . . . . . .58
          2.  Liquidity and capital resources  . . . . . . . . . . . . . . . . .63
          3.  Research & Development  . . . . . . . . . . . . . . . . . . . . .65
          4.  Trends and outlook . . . . . . . . . . . . . . . . . . . . . . . . . . .67

4.   Risk factors

          1.  Financial risks  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
          2.  Industrial and environmental risks . . . . . . . . . . . . . . .78
          3.  Other risks  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
          4.  Insurance and risk management  . . . . . . . . . . . . . . . .86

5.   Corporate governance

          1.  Report of the Chairman of the Board of Directors 

(Article L. 225-37 of the French Commercial Code)  . . .90

          2.  Statutory auditor’s report (Article L. 225-235 

of the French Commercial Code) . . . . . . . . . . . . . . .114
          3.  General Management . . . . . . . . . . . . . . . . . . . . . . . .115
          4.  Statutory auditors . . . . . . . . . . . . . . . . . . . . . . . . . . .116
          5.  Compensation for the administration 

and management bodies  . . . . . . . . . . . . . . . . . . . . .117
          6.  Employees, share ownership . . . . . . . . . . . . . . . . . .135

6.   TOTAL and its shareholders

          1.  Listing details  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140
          2.  Dividend  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144
          3.  Share buybacks  . . . . . . . . . . . . . . . . . . . . . . . . . . . .146
          4.  Shareholders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150
          5.  Information for overseas shareholders  . . . . . . . . . .154
          6.  Investor Relations . . . . . . . . . . . . . . . . . . . . . . . . . . .155

7.   Financial information

          1.   Historical financial information  . . . . . . . . . . . . . . . .160
          2.   Audit of the historical financial information  . . . . . .160
          3.   Other information  . . . . . . . . . . . . . . . . . . . . . . . . . .160
          4.   Dividend policy  . . . . . . . . . . . . . . . . . . . . . . . . . . . .161
          5.   Legal and arbitration proceedings  . . . . . . . . . . . . .161
          6.   Significant changes . . . . . . . . . . . . . . . . . . . . . . . . .165

other information  . . . . . . . . . . . . . . . . . . . . . . . . . . .172
          3.  Other matters  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .175
          4.  Documents on display  . . . . . . . . . . . . . . . . . . . . . . .176
          5.  Information on holdings  . . . . . . . . . . . . . . . . . . . . . .176

9.   Consolidated Financial Statements

          1.  Statutory auditor’s report on the 

Consolidated Financial Statements  . . . . . . . . . . . .180
          2.  Consolidated statement of income  . . . . . . . . . . . . .181
          3.  Consolidated statement 

of comprehensive income  . . . . . . . . . . . . . . . . . . . .182
          4.  Consolidated balance sheet  . . . . . . . . . . . . . . . . . .183
          5.  Consolidated statement of cash flow  . . . . . . . . . . .184
          6.  Consolidated statement of changes 

in shareholders’ equity  . . . . . . . . . . . . . . . . . . . . . . .185
          7. Notes to the Consolidated Financial Statements  . .186

10. Supplemental oil and gas information
      (unaudited)

          1. Oil and gas information pursuant to FASB 

Accounting Standards Codification 932  . . . . . . . . .276
          2.  Other information  . . . . . . . . . . . . . . . . . . . . . . . . . . .292

11. TOTAL S.A.

          1. Statutory auditor’s report on regulated 

agreements and commitments  . . . . . . . . . . . . . . . .296

          2.  Statutory auditor’s report on 

the financial statements  . . . . . . . . . . . . . . . . . . . . .298

          3.  Statutory Financial Statements of TOTAL S.A.  

as parent company  . . . . . . . . . . . . . . . . . . . . . . . . .299
          4.  Notes to the Statutory Financial Statements  . . . . .303
          5.  Other financial information concerning 

the parent company . . . . . . . . . . . . . . . . . . . . . . . . .318

          6. Consolidated financial information 

for the last five years  . . . . . . . . . . . . . . . . . . . . . . . .321

12. Corporate social responsibility
      1. Employee policy  . . . . . . . . . . . . . . . . . . . . . . . . . . . .324
      2. Health, safety and environment information  . . . . . .328
      3. Community development information  . . . . . . . . . . .334
      4. Other social, community development 

and environmental information  . . . . . . . . . . . . . . . .338
      5. Third parties assurance reports  . . . . . . . . . . . . . . . .340

      Glossary                                       345

      Cross reference lists                     349

Registration Document 2011

This translation is a non binding translation into English of the Chairman and Chief Executive Officer’s certification issued in French 
and is provided solely for the convenience of English-speaking readers.

“I certify, after having taken all reasonable measures to this purpose and to the best of my knowledge, that the information contained 
in this Document de référence (Registration Document) is in accordance with the facts and makes no omission likely to affect its import. 

I certify, to the best of my knowledge, that the statutory and consolidated financial statements of TOTAL S.A. (the Company) have been prepared 
in accordance with applicable accounting standards and give a fair view of the assets, liabilities, financial position and results of the Company
and of all the entities taken as a whole included in the consolidation, and that the rapport de gestion (Management Report) of the Board 
of Directors as referenced in the cross reference list included on page 353 of this Document de référence (Registration Document) presents 
a fair view of the development and performance of the business and financial position of the Company and of all the entities taken as a whole
included in the consolidation, as well as a description of the main risks and uncertainties they are exposed to. 

I have received a completion letter from the statutory auditors in which they state that they have audited the information related to 
the financial situation and the financial statements included in this Document de référence (Registration Document), as well as read 
this Document de référence (Registration Document) in its entirety.

The statutory auditors have reviewed the historical financial information contained in this Document de référence (Registration Document).
The statutory auditors’ report on the consolidated financial statements for the year ended December 31, 2011, is included on page 180 
of this Document de référence (Registration Document). The statutory auditors’ report on the consolidated financial statements for the 
year ended December 31, 2010, included on page 166 of the 2010 Document de référence (Registration Document), filed with the French
Financial Markets Authority (Autorité des marchés financiers) on March 28, 2011 contains remarks.”

Christophe de Margerie 
Chairman and Chief Executive Officer

The French language version of this Document de référence (Registration Document) was filed with the French Financial Markets
Authority (Autorité des marchés financiers) on March 26, 2012 pursuant to Article 212-13 of the general regulations of the French Financial
Markets Authority. It may be used in connection with a financial operation if supplemented by a prospectus for the operation and 
a summary, each of which will have received the visa of the French Financial Markets Authority.

In accordance with paragraphs VI and VIII of aforesaid Article 212-13, the French language version of this Document de référence
(Registration Document) incorporates the Annual Financial Report referred to in paragraph I of Article L. 451-1-2 of the French Monetary
and Financial Code.

This document has been drawn up by the issuer and is binding for its signatories.

Registration Document 2011. TOTAL

i

Abbreviations

barrel
cubic feet
per day
per year
euro

b:
cf:
/d:
/y:
€: 
$ and/or dollar: U.S. dollar
metric ton
t:
barrel of oil equivalent
boe:
thousand boe/d
kboe/d:
thousand barrel/d
kb/d:
British thermal unit
Btu:
million
M:
billion
B:
megawatt
MW:
megawatt peak (direct current)
MWp:
terawatt hour
TWh:
French Financial Markets Authority
AMF:
American Petroleum Institute
API:
European Refining Margin Indicator. ERMI is an indicator intended to
ERMI:
represent the margin after variable costs for a hypothetical complex
refinery located around Rotterdam in Northern Europe. The indicator
margin may not be representative of the actual margins achieved by
TOTAL in any period because of TOTAL’s particular refinery configurations,
product mix effects or other company-specific operating conditions.
Front-End Engineering and Design
Floating Production Storage and Offloading
International Financial Reporting Standards
liquefied natural gas
liquefied petroleum gas
Return on Equity
Return on Average Capital Employed
United States Securities and Exchange Commission
Steam Assisted Gravity Drainage

FEED: 
FPSO: 
IFRS:
LNG:
LPG:
ROE
ROACE:
SEC:
SAGD: 

ii

TOTAL. Registration Document 2011

Conversion table 

1 boe = 1 barrel of crude oil = approx. 5,447 cf of gas* in 2011.
1 b/d = approx. 50 t/y 
1 t = approx. 7.5 b (for a gravity of 37° API) 
1 Bm3/y = approx. 0.1 Bcf/d 
1 m3 = approx. 35.3 cf 
1 t of LNG = approx. 48 kcf of gas 
1 Mt/y of LNG = approx. 131 Mcf/d 

* This ratio is calculated based on the actual average equivalent energy content 

of TOTAL's natural gas reserves and is subject to change. 

Definitions 

The terms “TOTAL” and “Group” as used in this Registration Document refer to TOTAL
S.A. collectively with all of its direct and indirect consolidated subsidiaries located in, 
or outside of France. 

© TOTAL S.A. March 2012

Key figures

Key figures 1

1. Operating and market data

                                                                                                                                                                    2011               2010               2009

Brent ($/b)                                                                                                                                                  111.3                79.5                61.7
Exchange rate (€-$)                                                                                                                                     1.39                1.33                1.39
European Refinery Margin Indicator (ERMI) ($/t)                                                                                            17.4                27.4                17.8

Hydrocarbon production (kboe/d)                                                                                                               2 346              2 378              2 281
Liquids (kb/d)                                                                                                                                              1 226              1 340              1 381
Gas (Mcf/d)                                                                                                                                                6 098              5 648              4 923

Refinery throughput (kb/d)(a)                                                                                                                        1 863              2 009              2 151
Refined products sales (kb/d)(b)                                                                                                                   3 639             3 776             3 616

(a) Includes share of CEPSA through July 31, 2011, and, starting October 2010, of TotalErg.
(b) Includes trading.

Registration Document 2011. TOTAL

1

1 Key figures

Selected financial information

2. Selected financial information

Consolidated data in million euros, except for earnings per share, dividends, number of shares and percentages.

(M€)                                                                                                                                                              2011               2010               2009

Sales                                                                                                                                                     184,693           159,269         131,327

Adjusted operating income from business segments(a)                                                                             24,409             19,797           14,154
Adjusted net operating income from business segments(a)                                                                       12,263             10,622             7,607

Net income (Group share)                                                                                                                        12,276             10,571             8,447
Ajusted net income (Group share)(a)                                                                                                          11,424             10,288             7,784

Fully-diluted weighted-average shares (millions)                                                                                       2,257.0           2,244.5           2,237.3

Adjusted fully-diluted earnings per share (euros)(a)(b)                                                                                      5.06                 4.58               3.48

Dividend per share (euros)(c)                                                                                                                         2.28                 2.28               2.28

Net-debt-to-equity ratio (as of December 31)                                                                                               23%                 22%               27%
Return on average capital employed (ROACE)(d)                                                                                           16%                 16%               13%
Return on equity (ROE)                                                                                                                                18%                 19%               16%

Cash flow from operations                                                                                                                       19,536             18,493           12,360
Investments                                                                                                                                             24,541             16,273           13,349
Divestments                                                                                                                                               8,578               4,316             3,081

(a) Adjusted results are defined as income using replacement cost, adjusted for special items, excluding the impact of changes for fair value from January 1, 2011, and, through June  30, 2010,

excluding Total’s equity share of adjustments related to Sanofi. 

(b) Based on fully-diluted weighted-average number of common shares outstanding during the period.
(c) Dividend 2011 is subject to the approval by the Shareholder’s Meeting on May 11, 2012.
(d) Based on adjusted net operating income and average capital employed at replacement costs (excluding after-tax inventory effect).

2

TOTAL. Registration Document 2011

Selected financial information

Key figures 1

Sales

Adjusted net income 
(Group share)

(M€)

2009

2010

2011

(M€)

2009

2010

2011

184,693

159,269

11,424

10,288

131,327

7,784

Adjusted net operating income
from business segments

Adjusted fully-diluted 
earnings per share

(M€)

2009

2010

2011

(€)

2009

2010

2011

12,263

10,622

7,607

Upstream

Downstream

Chemicals

6,382

953
272

8,597

1,168
857

10,405

1,083
775

5.06

4.58

3.48

Investments

Dividend per share

(M€)

2009

2010

2011

(€)

2009

2010

2011

24,541

2.28

2.28

2.28(a)

16,273

13,349

(a)  Subject to the approval by the Shareholders’ Meeting 

of May 11, 2012.

Registration Document 2011. TOTAL

3

1 Key figures

Selected financial information

Upstream
Oil and gas production

Liquids and gas reserves

(en kboe/d)

2009

2010

2011

(en Mboe)

2009

2010

2011

2,281

2,378

2,346

613

749

206

438

275

Europe

Africa

Americas

Middle East

Asia and CIS

580

756

244

527

271

512

659

255

570

350

10,483

10,695

5,689

5,987

11,423

5,784

4,794

4,708

5,639

Liquids

Gas

Downstream
Refined product sales 

including Trading

Refining capacity at year-end

(en kb/d)

2009

2010

2011

(en kb/d)

2009

2010

2011

3,616

3,776

3,639

2,435

2,392

2,281

2,594

2,363

2,090

2,282

2,049

1,791

Europe

Rest of 
World

1,181

1,384

1,358

Europe

Rest of 
World

312

314

299

Chemicals
2011 non-Group sales 

2011 adjusted net operating
income

(B€)

(B€)

2011

19.5 B€

Base Chemicals
12.7 B€

Speciality
Chemicals
6.8 B€

2011

0.8 B€

Base Chemicals
0.4 B€

Speciality
Chemicals
0.4 B€

4

TOTAL. Registration Document 2011

Selected financial information

Key figures 1

Shareholder base

Estimates as of November 30, 2011, 
excluding treasury shares.

Shareholder base by region

Estimates as of November 30, 2011, 
excluding treasury shares.

%

2011

%

Group Employees (a) 4.6%

Individual 
shareholders 8.4%

Institutional 
shareholders 87.0%

(a) Based on the definition of employee shareholding pursuant
to Article L. 225-102 of the French Commercial code

2011

France 33%

United Kingdom 10%

Rest of
Europe 22%

North 
America 27%

Rest of world 8%

Employees by business 
segment(a)

Employees by region(a)

(%)

2011

(%)

Upstream 24.5%

Downstream 30.6%

Chemicals 43.4%

Corporate 1.5%

2011

France 36.5%

Rest of Europe
23.3%

Rest of World
40.2%

(a)  Consolidated subsidiaries. 

Workforce as of December 31, 2011: 96,104 employees.

(a)  Consolidated subsidiaries. 

Workforce as of December 31, 2011: 96,104 employees.

Registration Document 2011. TOTAL

5

6

TOTAL. Registration Document 2011

Business overview 2

Business overview

1.     History and strategy of TOTAL                                                                             8

1.1.       History and development  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
1.2.       Strategy  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

2.     Upstream                                                                                                             9

2.1.       Exploration & Production  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
2.2.       Production by region  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
2.3.       Presentation of production activities by region  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
2.4.       Oil and gas acreage  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
2.5.       Number of productive wells  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
2.6.       Number of net oil and gas wells drilled annually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
2.7.       Drilling and production activities in progress  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
2.8.       Interests in pipelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
2.9.       Gas & Power  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

3.     Downstream                                                                                                      37

3.1.       Refining & Marketing  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
3.2.       Trading & Shipping  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

4.     Chemicals                                                                                                          44

4.1.       Base Chemicals  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
4.2.       Specialty Chemicals  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

5.     Investments                                                                                                       49

5.1.       Major investments over the 2009-2011 period  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
5.2.       Major investments anticipated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

6.     Organizational structure                                                                                     50

6.1.       Position of the Company within the Group  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
6.2.       Major subsidiaries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

7.     Property, plant and equipment                                                                           51

8.     Organization chart as of December 31, 2011                                                     52

9.     Organization chart as of February 29, 2012                                                       54

Registration Document 2011. TOTAL

7

2 Business overview

History and strategy of TOTAL

1. History and strategy of TOTAL

1.1. History and development

TOTAL S.A., a French société anonyme (limited company)
incorporated in France on March 28, 1924, together with its
subsidiaries and affiliates, is the fifth largest publicly-traded
integrated international oil and gas company in the world(1).

With operations in more than 130 countries, TOTAL has 
activities in every sector of the oil industry: including in the upstream
(oil and gas exploration, development and production, liquefied
natural gas) and downstream (refining, petrochemicals, specialty
chemicals, marketing and the trading and shipping of crude oil 
and petroleum products). In addition, TOTAL has equity stakes in
coal mines and operates in the power generation and renewable
energy sectors.

TOTAL began its Upstream operations in the Middle East in 1924.
Since that time, the Company has grown and expanded its
operations worldwide. In early 1999, the Company acquired control
of PetroFina S.A. (hereafter referred to as “PetroFina” or “Fina”) and
in early 2000, the Company acquired control of Elf Aquitaine S.A.
(hereafter referred to as “Elf Aquitaine” or “Elf”).

The Company’s corporate name is TOTAL S.A.

The Company’s registered office is 2, place Jean Millier, La Défense 6,
92400 Courbevoie, France.

The telephone number is +33 1 47 44 45 46 and the website
address is www.total.com.

TOTAL S.A. is registered in France at the Nanterre Trade Register
under the registration number 542 051 180.

1.2. Strategy

TOTAL’s activities lie at the heart of the two biggest challenges
facing the world now and in future: energy supply and
environmental protection. The Group’s responsibility as an energy
producer is to provide optimum, sustainable management of 
these twin imperatives.

TOTAL’s strategy, the implementation of which is based on a model
for sustainable growth combining the acceptability of operations
with a sustained, profitable investment program, aims at:

- expanding hydrocarbon exploration and production activities 
and strengthening its worldwide position as one of the global
leaders in the natural gas and LNG markets;

– progressively expanding TOTAL’s energy solutions and
developing new energies to complement oil and gas;

– adapting its refining and petrochemical base to market changes,
focusing on a small number of large, competitive platforms and
maximizing the advantages of integration;

– developing its petroleum product marketing business, in

particular in Africa, Asia and the Middle East, while maintaining
the competitiveness of its operations in mature areas; and

– pursuing research and development to develop “clean” sources 
of energy, contributing to the moderation of the demand for
energy, and participating in the effort against climate change.

(1) Based on market capitalization (in dollars) as of December 31, 2011.

8

TOTAL. Registration Document 2011

Business overview 2

Upstream

2. Upstream

TOTAL’s Upstream segment includes the Exploration & Production
and Gas & Power divisions.

The Group has exploration and production activities in more than forty
countries and produces oil or gas in approximately thirty countries.

(cid:129) 2.35 Mboe/d of hydrocarbons produced in 2011
(cid:129) 11.4 Bboe of proved reserves as of December 31, 2011(1)
(cid:129) Capital expenditure for 2011: €21.7 billion
(cid:129) 23,563 employees

Upstream segment financial data

(M€)                                                     2011           2010         2009

Non-Group sales                             23,298         18,527       16,072
Adjusted operating income               22,474         17,653       12,879
Adjusted net operating income         10,405           8,597         6,382

For the full year 2011, adjusted net operating income from the
Upstream segment was €10,405 million compared to €8,597 million
in 2010, an increase of 21%. Expressed in dollars, adjusted net
operating income from the Upstream segment was $14.5 billion, 
an increase of 27% compared to 2010, essentially due to the impact
of higher hydrocarbon prices.

Technical costs(2) for consolidated subsidiaries, in accordance with
ASC 932(3), were 18.9 $/boe (4) in 2011, compared to 16.6 $/boe in 2010.

The return on average capital employed (ROACE(5)) for the Upstream
segment was 20%, for the full-year 2011 compared to 21% for the
full year 2010.

Price realizations(a)                             2011           2010         2009

Average liquids price ($/b)                  105.0             76.3           58.1
Average gas price ($/Mbtu)                  6.53             5.15           5.17

(a) Consolidated subsidiaries, excluding fixed margin and buyback contracts.

TOTAL’s average liquids price increased by 38% in 2011 compared
to 2010 and TOTAL’s average gas price increased by 27% compared
to 2010.

(1) Based on a Brent crude price of $110.96/b.
(2) (Production costs + exploration expenses + depreciation, depletion and amortization

and valuation allowances)/production of the year.

(3) FASB Accounting Standards Codification Topic 932, Extractive industries – Oil and Gas.
(4) Excluding IAS 36 (impairment of assets).
(5) Calculated based on adjusted net operating income and average capital employed, using

replacement cost.

(6) Impact of changing hydrocarbon prices on entitlement volumes.
(7) Change in reserves excluding production i.e. (revisions + discoveries, extensions 

+ acquisitions – divestments) / production for the period. The reserve replacement rate
would be 84% in an environment with a constant 79.02 $/b oil price, excluding
acquisitions and divestments.

(8) Limited to proved and probable reserves covered by E&P contracts on fields that have

been drilled and for which technical studies have demonstrated economic development
in a 100 $/b Brent environment, including projects developed by mining.

(9) Proved and probable reserves plus contingent resources (potential average recoverable

reserves from known accumulations - Society of Petroleum Engineers - 03/07).

Production

Hydrocarbon production                   2011           2010         2009

Combined production (kboe/d)           2,346           2,378         2,281
Liquids (kb/d)                                     1,226           1,340         1,381
Gas (Mcf/d)                                        6,098           5,648         4,923

Europe  512 kboe/d

Africa  659 kboe/d

South America  188 kboe/d

North America    67 kboe/d

Asia-Pacific  231 kboe/d

CIS  119 kboe/d

Middle East  570 kboe/d

For the full-year 2011, hydrocarbon production was 2,346 kboe/d,
a decrease of 1.3% compared to 2010, essentially as a result of:

(cid:129) -1.5% for normal decline, net of production ramp-ups on new

projects;

(cid:129) +2.5% for changes in the portfolio, integrating the net share of

Novatek production and impact of the sale of interests in CEPSA,

(cid:129) +1% for the end of OPEC reductions;
(cid:129) -1.5% for security conditions, mainly in Libya;
(cid:129) -2% for the price effect(6).

Reserves

As of December 31,                           2011           2010         2009

Hydrocarbon reserves (Mboe)          11,423         10,695       10,483
Liquides (Mb)                                     5,784           5,987         5,689
Gaz (Gpc)                                         30,717         25,788       26,318

Europe  1,737 Mboe

Middle East  2,079 Mboe

Africa  3,092 Mboe

Asia-CIS  2,321 Mboe

Americas  2,194 Mboe

Proved reserves based on SEC rules (based on Brent at 110.96 $/b)
were 11,423 Mboe at December 31, 2011. Based on the 2011
average rate of production, the reserve life is 13 years.

The 2011 proved reserve replacement rate(7), based on SEC rules,
was 185%. As of year-end 2011, Total has a solid and diversified
portfolio of proved and probable reserves(8) representing more than
20 years of reserve life based on the 2011 average production rate,
and resources(9) representing more than 40 years of reserve life.

Registration Document 2011. TOTAL

9

2 Business overview

Upstream

2.1. Exploration & Production

2.1.1. Exploration and development

TOTAL’s Upstream segment aims at continuing to combine long-term
growth and profitability at the level of the best in the industry.

TOTAL evaluates exploration opportunities based on a variety of
geological, technical, political and economic factors (including taxes
and license terms), and on projected oil and gas prices. Discoveries
and extensions of existing fields accounted for approximately 76%
of the 2,037 Mboe added to the Upstream segment’s proved
reserves during the three-year period ended December 31, 2011
(before deducting production and sales of reserves in place and
adding any acquisitions of reserves in place during this period). 
The remaining 24% comes from revisions of previous estimates.
The level of revisions during this three year period was significantly
impacted by the effect of successive increases of the reference 
oil price (from $36.55/b at the end of 2008 to $110.96/b in 2011 
for Brent crude) which induced a substantial negative revision.

In 2011, the exploration investments of consolidated subsidiaries
amounted to €1,629 million (including exploration bonuses
included in the unproved property acquisition costs). Exploration
investments were made primarily in Norway, the United Kingdom,
Angola, Brazil, Azerbaijan, Indonesia, Brunei, Kenya, French Guiana
and Nigeria. In 2010, the exploration investments of consolidated
subsidiaries amounted to €1,472 million (including exploration
bonuses included in the unproved property acquisition costs). 
The main exploration investments were made in Angola, Norway,
Brazil, the United Kingdom, the United States, Indonesia, Nigeria
and Brunei. In 2009, exploration investments of consolidated
subsidiaries amounted to €1,486 million (including exploration
bonuses included in the unproved property acquisition costs)
notably in the United States, Angola, the United Kingdom, Norway,
Libya, Nigeria and the Republic of the Congo.

The Group’s consolidated Exploration & Production subsidiaries’
development investments amounted to €10 billion in 2011, 
primarily in Angola, Nigeria, Norway, Kazakhstan, the United Kingdom,
Australia, Canada, Gabon, Indonesia, the Republic of the Congo,
the United States and Thailand. The Group’s consolidated
Exploration & Production subsidiaries’ development investments
amounted to €8 billion in 2010, primarily in Angola, Nigeria,
Kazakhstan, Norway, Indonesia, the Republic of the Congo, the
United Kingdom, the United States, Canada, Thailand, Gabon and
Australia. In 2009, development investments amounted to nearly
€8 billion, predominantly in Angola, Nigeria, Norway, Kazakhstan,
Indonesia, the Republic of the Congo, the United Kingdom, the
United States, Gabon, Canada, Thailand, Russia and Qatar.

2.1.2. Reserves

The definitions used for proved, proved developed and proved
undeveloped oil and gas reserves are in accordance with the United
States Securities & Exchange Commission (SEC) Rule 4-10 of
Regulation S-X as amended by the SEC Modernization of Oil 
and Gas Reporting release issued on December 31, 2008. Proved
reserves are estimated using geological and engineering data 
to determine with reasonable certainty whether the crude oil or natural
gas in known reservoirs is recoverable under existing regulatory,
economic and operating conditions.

TOTAL’s oil and gas reserves are consolidated annually, taking 
into account, among other factors, levels of production, field
reassessments, additional reserves from discoveries and acquisitions,
disposal of reserves and other economic factors. Unless otherwise
indicated, any reference to TOTAL’s proved reserves, proved
developed reserves, proved undeveloped reserves and production
reflects the Group’s entire share of such reserves or such production.
TOTAL’s worldwide proved reserves include the proved reserves 
of its consolidated subsidiaries as well as its proportionate share 
of the proved reserves of equity affiliates. For further information
concerning changes in TOTAL’s proved reserves for the years
ended December 31, 2011, 2010 and 2009, see “Supplemental 
Oil and Gas Information (Unaudited)”.

The reserves estimation process involves making subjective
judgments. Consequently, estimates of reserves are not exact
measurements and are subject to revision under well-established
control procedures.

The reserves booking process requires, among other things:

– internal peer reviews of technical evaluations to ensure that 

the SEC definitions and guidance are followed; and

– that management makes significant funding commitments
towards the development of the reserves prior to booking.

For further information regarding the preparation of reserves
estimates, see “Supplemental Oil and Gas Information (Unaudited)”.

2.1.3. Proved reserves

In accordance with the amended Rule 4-10 of Regulation S-X, 
proved reserves for the years ended on or after December 31, 2009,
are calculated using a 12-month average price determined as 
the unweighted arithmetic average of the first-day-of-the-month price
for each month of the relevant year unless prices are defined by
contractual arrangements, excluding escalations based upon future
conditions. The reference prices for 2011, 2010 and 2009 were,
respectively, $110.96/b, $79.02/b and $59.91/b for Brent crude. 

As of December 31, 2011, TOTAL’s combined proved reserves 
of oil and gas were 11,423 Mboe (53% of which were proved
developed reserves). Liquids (crude oil, natural gas liquids and
bitumen) represented approximately 51% of these reserves and
natural gas the remaining 49%. These reserves were located 
in Europe (mainly in Italy, Norway and the United Kingdom), in Africa
(mainly in Angola, Gabon, Libya, Nigeria and the Republic of 
the Congo), in the Americas (mainly in Canada, the United States,
Argentina and Venezuela), in the Middle East (mainly in Qatar, 
the United Arab Emirates and Yemen), and in Asia (mainly in Australia,
Indonesia, Kazakhstan and Russia).

As of December 31, 2010, TOTAL’s combined proved reserves 
of oil and gas were 10,695 Mboe (53% of which were proved
developed reserves). Liquids (crude oil, natural gas liquids 
and bitumen) represented approximately 56% of these reserves
and natural gas the remaining 44%. These reserves were located 
in Europe (mainly in Norway and the United Kingdom), in Africa
(mainly in Angola, Gabon, Libya, Nigeria and the Republic of 
the Congo), in the Americas (mainly in Canada, the United States,
Argentina and Venezuela), in the Middle East (mainly in Qatar, 
the United Arab Emirates and Yemen), and in Asia (mainly 
in Indonesia and Kazakhstan).

10

TOTAL. Registration Document 2011

Business overview 2

Upstream

As in 2010 and 2009, substantially all of the liquids production 
from TOTAL’s Upstream segment in 2011 was marketed by 
the Trading & Shipping division of TOTAL’s Downstream segment
(see table “Trading division’s supply and sales of crude oil” 
on paragraph 3.2.1 of the present Chapter).

The majority of TOTAL’s natural gas production is sold under long-
term contracts. However, its North American production, and part
of its production from the United Kingdom, Norway and Argentina,
is sold on the spot market. The long-term contracts under which
TOTAL sells its natural gas usually provide for a price related to,
among other factors, average crude oil and other petroleum product
prices, as well as, in some cases, a cost-of-living index. Though 
the price of natural gas tends to fluctuate in line with crude oil
prices, a slight delay may occur before changes in crude oil prices
are reflected in long-term natural gas prices. Due to the interaction
between the contract price of natural gas and crude oil prices,
contract prices are not usually affected by short-term market
fluctuations in the spot price of natural gas. 

Some of TOTAL’s long-term contracts, notably in Argentina,
Indonesia, Nigeria, Norway, Qatar and Russia, specify the delivery
of quantities of natural gas that may or may not be fixed and
determinable. Such delivery commitments vary substantially, 
both in duration and in scope, from contract to contract throughout
the world. For example, in some cases, contracts require delivery 
of natural gas on an as-needed basis, and, in other cases,
contracts call for the delivery of varied amounts of natural gas 
over different periods of time. Nevertheless, TOTAL estimates 
the fixed and determinable quantity of gas to be delivered over the
period 2012-2014 to be 4,051 Bcf. The Group expects to satisfy
most of these obligations through the production of its proved
reserves of natural gas, with, if needed, additional sourcing from 
spot market purchases (see Chapter 10, “Supplemental Oil and Gas
Information (Unaudited)” of this Registration Document).

As of December 31, 2009, TOTAL’s combined proved reserves 
of oil and gas were 10,483 Mboe (56% of which were proved
developed reserves). Liquids (crude oil, natural gas liquids 
and bitumen) represented approximately 54% of these reserves
and natural gas the remaining 46%. These reserves were located 
in Europe (mainly in Norway and the United Kingdom), in Africa
(mainly in Angola, Gabon, Libya, Nigeria and the Republic of the Congo),
in the Americas (mainly in Canada, the United States, Argentina 
and Venezuela), in the Middle East (mainly in Oman, Qatar, the United
Arab Emirates and Yemen), and in Asia (mainly in Indonesia 
and Kazakhstan).

2.1.4. Sensitivity to oil and gas prices

Changes in the price used as a reference for the proved reserves
estimation result in non-proportionate inverse changes in proved
reserves associated with production sharing and risked service
contracts (which together represent approximately 26% of TOTAL’s
reserves as of December 31, 2011). Under such contracts, TOTAL
is entitled to a portion of the production, the sale of which is meant
to cover expenses incurred by the Group. As oil prices increase,
fewer barrels are necessary to cover the same amount of expenses.
Moreover, the number of barrels retrievable under these contracts
may vary according to criteria such as cumulative production, 
the rate of return on investment or the income-cumulative expenses
ratio. This decrease is partly offset by an extension of the duration
over which fields can be produced economically. However, 
the increase in reserves due to extended field life resulting from higher
prices is generally less than the decrease in reserves under production
sharing or risked service contracts due to such higher prices. 
As a result, higher prices lead to a decrease in TOTAL’s reserves.

Furthermore, changes in the price used as a reference for the proved
reserves estimation impact the volume of royalties in Canada and
thus TOTAL’s share of proved reserves.

2.1.5. Production

For the full year 2011, average daily oil and gas production was 
2,346 kboe/d compared to 2,378 kboe/d in 2010.

Liquids accounted for approximately 52% and natural gas accounted
for approximately 48% of TOTAL’s combined liquids and natural gas
production in 2011.

The table on the next page sets forth by geographic area TOTAL’s
average daily production of liquids and natural gas for each 
of the last three years.

Consistent with industry practice, TOTAL often holds a percentage
interest in its fields rather than a 100% interest, with the balance
being held by joint venture partners (which may include other
international oil companies, state-owned oil companies or government
entities). TOTAL frequently acts as operator (the party responsible
for technical production) on acreage in which it holds an interest.
See the table “Presentation of production activities by geographic area”
on the following pages for a description of TOTAL’s producing assets.

Registration Document 2011. TOTAL

11

2 Business overview

Upstream

2.2. Production by region

2011

Liquids 
kb/d

Natural 
gas
Mcf/d

Total 
kboe/d

Liquids 
kb/d

2010

Natural 
gas
Mcf/d

2009

Total 
kboe/d

Liquids 
kb/d

Natural 
gas
Mcf/d

Total 
kboe/d

Africa                                                         517           715           659               616           712           756           632           599           749
Algeria                                                           16             94             33                 25             87             41             47           143             74
Angola                                                        128             39           135               157             34           163           186             33           191
Cameroon                                                       2               1               3                   9               2               9             12               2             12
Gabon                                                          55             17             58                 63             20             67             67             20             71
Libya                                                             20               -             20                 55                 -             55             60                 -             60
Nigeria                                                        179           534           287               192           542           301           159           374           235
The Congo, Republic of                              117             30           123               115             27           120           101             27           106

North America                                             27           227             67                 30           199             65             20             22             24
Canada(a)                                                       11               -             11                 10                 -             10               8                 -               8
United States                                               16           227             56                 20           199             55             12             22             16

South America                                             71           648           188                 76           569           179             80           564           182
Argentina                                                      14           397             86                 14           381             83             15           364             80
Bolivia                                                             3           118             25                   3             94             20               3             91             20
Colombia                                                        5             27             11                 11             34             18             13             45             23
Trinidad & Tobago                                           4             47             12                   3               2               3               5               2               5
Venezuela                                                     45             59             54                 45             58             55             44             62             54

Asia-Pacific                                                 27       1,160           231                 28         1,237           248             33         1,228           251
Australia                                                          -             25               4                   -               6               1                 -                 -               –
Brunei                                                             2             56             13                   2             59             14               2             49             12
Indonesia                                                      18           757           158                 19           855           178             25           898           190
Myanmar                                                         -           119             15                   -           114             14                 -           103             13
Thailand                                                         7           203             41                   7           203             41               6           178             36

CIS                                                               22           525           119                 13             56             23             14             52             24
Azerbaijan                                                       4             57             14                   3             54             13               3             50             12
Russia                                                           18           468           105                 10               2             10             11               2             12

Europe                                                       245       1,453           512               269         1,690           580           295         1,734           613
France                                                            5             69             18                   5             85             21               5           100             24
The Netherlands                                             1           214             38                   1           234             42               1           254             45
Norway                                                       172           619           287               183           683           310           199           691           327
United Kingdom                                           67           551           169                 80           688           207             90           689           217

Middle East                                               317       1,370           570               308         1,185           527           307           724           438
United Arab Emirates                                 226             72           240               207             76           222           201             72           214
Iran                                                                 -               -                 -                   2                 -               2               8                 -               8
Oman                                                           24             62             36                 23             55             34             22             56             34
Qatar                                                            44           616           155                 49           639           164             50           515           141
Syria                                                             11           218             53                 14           130             39             14             34             20
Yemen                                                          12           402             86                 13           285             66             12             47             21

Total production                                   1,226       6,098         2,346          1,340         5,648         2,378         1,381         4,923          2,281

Including share                                            
of equity affiliates                                    316       1,383           571             300           781           444           286           395           359

Algeria                                                           10               3             10                 19               4             20             20               3             21
Colombia                                                        4               -               4                   7                 -               7               6                 -               6
Venezuela                                                     44               7             45                 45               6             46             44               6             45
United Arab Emirates                                 219             62           231               199             66           212           191             62           202
Oman                                                           22             62             34                 22             55             32             22             56             34
Qatar                                                              8           382             78                   8           367             75               3           221             42
Russia                                                             9           465             95                   -                 -                 -                 -                 -               –
Yemen                                                             -           402             74                   -           283             52                 -             47               9

(a) The Group’s production in Canada consists of bitumen only. All of the Group’s bitumen production is in Canada.

12

TOTAL. Registration Document 2011

Business overview 2

Upstream

2.3. Presentation of production activities by region

The table below sets forth, by country, TOTAL’s producing assets, the year in which TOTAL’s activities commenced, the Group’s interest in each
asset and whether TOTAL is operator of the asset.

TOTAL’s producing assets as of December 31, 2011(a)

Year of entry
into the country

Operated
(Group share in %)

Non-operated
(Group share in %)

Africa

Algeria

Angola

1952

1953

The Congo, 
Republic of

1928

Gabon

1928

Tin Fouye Tabankort (35.00%)

Girassol, Jasmim,
Rosa, Dalia, Pazflor (Block 17) (40.00%)

Block 0 (10.00%)
Kuito, BBLT, Tombua-Landana (Block 14) (20.00%)
Oombo (Block 3/91) (50.00%)

Loango (50.00%)
Zatchi (35.00%)

Kombi-Likalala-Libondo (65.00%)

Moho Bilondo (53.50%)
Nkossa (53.50%)
Nsoko (53.50%)
Sendji (55.25%)
Tchendo (65.00%)
Tchibeli-Litanzi-Loussima (65.00%)
Tchibouela (65.00%)
Yanga (55.25%)

Anguille (100.00%)
Anguille Nord-Est (100.00%)
Anguille Sud-Est (100.00%)
Atora (40.00%)
Avocette (57.50%)
Ayol Marine (100.00%)
Baliste (50.00%)
Barbier (100.00%)
Baudroie Marine (50.00%)
Baudroie Nord Marine (50.00%)
Coucal (57.50%)
Girelle (100.00%)
Gonelle (100.00%)
Grand Anguille Marine (100.00%)
Grondin (100.00%)
Hylia Marine (75.00%)
Lopez Nord (100.00%)
Mandaros (100.00%)
M’Boumba (100.00%)
Mérou Sardine Sud (50.00%)
Pageau (100.00%)
Port Gentil Océan (100.00%)
Port Gentil Sud Marine (100.00%)
Tchengue (100.00%)
Torpille (100.00%)
Torpille Nord Est (100.00%)

Rabi Kounga (47.50%)

Registration Document 2011. TOTAL

13

2 Business overview

Upstream

Year of entry
into the country

Operated
(Group share in %)

Non-operated
(Group share in %)

Libya

1959

Nigeria

1962

North America

Canada

1999

United States

1957

South America

Argentina

1978

Bolivia

1995

Colombia

1973

Trinidad & Tobago

1996

Venezuela

1980

Asia-Pacific

Australia

2005

Brunei

1986

Zones 15, 16 & 32 (ex C 137, 75.00%)(b)
Zones 70 & 87 (ex C 17, 75.00%)(b)
Zones 129 & 130 (ex NC 115, 30.00%)(b)
Zones 130 & 131 (ex NC 186, 24.00%)(b)

OML 102-Ekanga (40.00%)

Shell Petroleum Development Company 
(SPDC 10.00%)
OML 118 - Bonga (12.50%)

Surmont (50.00%)

Several assets in the Barnett Shale area (25.00%)(c)
Several assets in the Utica Shale area (25.00%)(c)
Tahiti (17.00%)

OML 58 (40.00%)
OML 99 Amenam-Kpono (30.40%)
OML 100 (40.00%)
OML 102 (40.00%)
OML 130 (24.00%)

Aguada Pichana (27.27%)
Aries (37.50%)
Cañadon Alfa Complex (37.50%)
Carina (37.50%)
Hidra (37.50%)
San Roque (24.71%)

Sierra Chata (2.51%)

San Alberto (15.00%)
San Antonio (15.00%)
Itau (41.00%)

Cusiana (11.60%)

Angostura (30.00%)

PetroCedeño (30.323%)
Yucal Placer (69.50%)

GLNG (27.50%)

Maharaja Lela Jamalulalam (37.50%)

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Year of entry
into the country

Operated
(Group share in %)

Non-operated
(Group share in %)

Indonesia

1968

Business overview 2

Upstream

Myanmar

1992

Thailand

1990

CIS

Azerbaijan

1996

Russia

1991

Europe

France

1939

Norway

1965

Bekapai (50.00%)
Handil (50.00%)
Peciko (50.00%)
Sisi-Nubi (47.90%)
Tambora (50.00%)
Tunu (50.00%)

Yadana (31.24%)

Badak (1.05%)
Nilam-gas and condensates (9.29%)
Nilam-oil (10.58%)

Bongkot (33.33%)

Shah Deniz (10.00%)

Kharyaga (40.00%)

Several fields through the participation 
in Novatek (14.09%)

Lacq (100.00%)
Meillon (100.00%)
Pécorade (100.00%)
Vic-Bilh (73.00%)
Lagrave (100.00%)
Lanot (100.00%)
Itteville (78.73%)
La Croix-Blanche (100.00%)
Vert-le-Grand (90.05%)
Vert-le-Petit (100.00%)

Skirne (40.00%)

Dommartin-Lettrée (56.99%)

Åsgard (7.68%)
Ekofisk (39.90%)
Eldfisk (39.90%)
Embla (39.90%)
Gimle (4.90%)
Glitne (21.80%)
Gungne (10.00%)
Heimdal (16.76%)
Huldra (24.33%)
Kristin (6.00%)
Kvitebjørn (5.00%)
Mikkel (7.65%)
Morvin (6.00%)
Oseberg (10.00%)
Oseberg East (10.00%)

Registration Document 2011. TOTAL

15

2 Business overview

Upstream

Year of entry
into the country

Operated
(Group share in %)

Non-operated
(Group share in %)

Norway

1965

Oseberg South (10.00%)
Sleipner East (10.00%)
Sleipner West (9.41%)
Snøhvit (18.40%)
Snorre (6.18%)
Statfjord East (2.80%)
Sygna (2.52%)
Tor (48.20%)
Tordis (5.60%)
Troll I (3.69%)
Troll II (3.69%)
Tune (10.00%)
Tyrihans (23.18%)
Vale (24.24%)
Vigdis (5.60%)
Vilje (24.24%)
Visund (7.70%)
Yttergryta (24.50%)

E16a (16.92%)
E17a/E17b (14.10%)
J3b/J6 (25.00%)
Q16a (6.49%)

The Netherlands

1964

F6a gas (55.66%)
F6a oil (65.68%)
F15a Jurassic (38.20%)
F15a/F15d Triassic (32.47%)
F15d (32.47%)
J3a (30.00%)
K1a (40.10%)
K1b/K2a (54.33%)
K2c (54.33%)
K3b (56.16%)
K3d (56.16%)
K4a (50.00%)
K4b/K5a (36.31%)
K5b (45.27%)
K6/L7 (56.16%)
L1a (60.00%)
L1d (60.00%)
L1e (55.66%)
L1f (55.66%)
L4a (55.66%)

16

TOTAL. Registration Document 2011

Year of entry
into the country

Operated
(Group share in %)

Non-operated
(Group share in %)

United Kingdom

1962

Business overview 2

Upstream

Alwyn North, Dunbar, Ellon, Grant
Nuggets (100.00%)
Elgin-Franklin (EFOG 46.17%)(d)
Forvie Nord (100.00%)
Glenelg (49.47%)
Jura (100.00%)
West Franklin (EFOG 46.17%)(d)

Abu Dhabi-Abu Al Bu Khoosh (75.00%)

Al Khalij (100.00%)

Deir Ez Zor (Al Mazraa, Atalla North, Jafra,
Marad, Qahar, Tabiyeh) (100.00%)(i)

Alba (12.65%)
Armada (12.53%)
Bruce (43.25%)
Markham unitized fields (7.35%)
ETAP (Mungo, Monan) (12.43%)
Everest (0.87%)
Keith (25.00%)
Maria (28.96%)
Otter (50.00%)
Seymour (25.00%)

Abu Dhabi offshore (13.33%)(e)
Abu Dhabi onshore (9.50%)(f)
GASCO (15.00%)
ADGAS (5.00%)

Various fields onshore (Block 6) (4.00%)(g)
Mukhaizna field (Block 53) (2.00%)(h)

North Field-Block NF Dolphin (24.50%)
North Field-Block NFB (20.00%)
North Field-Qatargas 2 Train 5 (16.70%)

Middle East

U.A.E.

1939

Oman

1937

Qatar

1936

Syria

1988

Yemen

1987

Kharir/Atuf (Block 10) (28.57%)

Various fields onshore (Block 5) (15.00%)

(a) The Group’s interest in the local entity is approximately 100% in all cases except for Total Gabon (58.28%) and certain entities in the United Kingdom, Abu Dhabi and Oman (see notes

b through h below).

(b) TOTAL’s stake in the foreign consortium.
(c) TOTAL’s interest in the joint venture.
(d) TOTAL has a 46.17% indirect interest in Elgin Franklin through its interest in EFOG.
(e) Through ADMA (equity affiliate), TOTAL has a 13.33% interest and participates in the operating company, Abu Dhabi Marine Operating Company.
(f) Through ADPC (equity affiliate), TOTAL has a 9.50% interest and participates in the operating company, Abu Dhabi Company for Onshore Oil Operation.
(g) TOTAL has a direct interest of 4.00% in Petroleum Development Oman LLC, operator of Block 6, in which TOTAL has an indirect interest of 4.00% via Pohol (equity affiliate). TOTAL also

has a 5.54% interest in the Oman LNG facility (trains 1 and 2), and an indirect participation of 2.04% through OLNG in Qalhat LNG (train 3).

(h) TOTAL has a direct interest of 2.00% in Block 53.
(i) Operated by DEZPC, which is 50% owned by TOTAL and 50% owned by GPC. Following the extension of European Union sanctions against Syria on December 1, 2011, TOTAL has ceased
its activities that contribute to oil and gas production in Syria. For further information on U.S. and European restrictions relevant to TOTAL’s activities in Syria, see Chapter 4 (Risk Factors).

Registration Document 2011. TOTAL

17

2 Business overview

Upstream

2.3.1. Africa

In 2011, TOTAL’s production in Africa was 659 kboe/d,
representing 28% of the Group’s overall production, 
compared to 756 kboe/d in 2010 and 749 kboe/d in 2009.

In Algeria, TOTAL’s production was 33 kboe/d in 2011, compared
to 41 kboe/d in 2010 and 74 kboe/d in 2009. This decline was 
due on the one hand to the termination of the Hamra contract 
in October 2009 and on the other hand to the divestment of TOTAL’s
stake in CEPSA (48.83%), which was finalized in July 2011. 
The Group‘s production now comes entirely from the TFT field 
(Tin Fouyé Tabenkort, 35%). TOTAL also has 37.75% and 47% stakes
in the Timimoun and Ahnet gas development projects respectively.

– On the TFT field, plateau production was maintained at 185 kboe/d.
A 3D seismic survey covering 1,380 km2 on the East and West
portions of the field was completed in October 2011. The data 
is currently being processed and interpreted.

– Launched in 2010 following approval of the development plan 
by the ALNAFT national agency, the basic engineering phase 
for the Timimoun project has been completed. Commercial gas
production is scheduled to start up in 2016, with anticipated
plateau production of 1.6 Bm3/y (160 Mcf/d).

– Under the Ahnet project, the technical section of a development
plan was submitted to the authorities in July 2011. Discussions
are underway with the project partners and the authorities with
regard to bringing the gas to market, with anticipated plateau
production of 4 Bm3/y (400 Mcf/d).

In Angola, the Group‘s production was 135 kboe/d in 2011,
compared to 163 kboe/d in 2010 and 191 kboe/d in 2009.
Production comes mainly from Blocks 0, 14 and 17. Highlights of the
period 2009 to 2011 included several discoveries on Blocks 15/06
and 17/06, and progress on the major Pazflor and CLOV projects.

– Deep-offshore Block 17 (40%, operator) is TOTAL’s principal

asset in Angola. It is composed of four major zones: Girassol,
Dalia, Pazflor and CLOV.

On the Girassol hub, production from the Girassol, Jasmim 
and Rosa fields was 220 kb/d in 2011.

On the Dalia hub, production was nearly 240 kb/d in 2011.

Production on Pazflor, the third hub consisting of the Perpetua,
Zinia, Hortensia and Acacia fields, started up in August 2011 
and reached 170 kb/d at the end of 2011. The production
capacity of the FPSO is 220 kb/d.

The development of CLOV, the fourth hub, started in 2010 and
will result in the installation of a fourth FPSO with a capacity of 
160 kb/d. Start-up of production is expected in 2014.

– On Block 14 (20%), production on the Tombua-Landana field

started in August 2009 and adds to production from the Benguela-
Belize-Lobito-Tomboco and Kuito fields.

– On ultra-deep offshore Block 32 (30%, operator), appraisal is continuing
and pre-development studies for a first production zone in the central/
southeastern portion of the block are underway (Kaombo project).

– On Block 15/06 (15%), a first development hub including the
discoveries located on the northwest portion of the block has
been identified. The development plan for the hub has been
submitted to the authorities.

TOTAL has operations on exploration Blocks 33 (55%, operator), 
17/06 (30%, operator), 25 (35%, operator), 39 (15%) and 40 
(50%, operator).

TOTAL is also developing in LNG through the Angola LNG project
(13.6%), which includes a gas liquefaction plant near Soyo. The plant
will be supplied in particular by the gas associated with production
from Blocks 0, 14, 15, 17 and 18. Construction work is ongoing
and start-up is expected in 2012.

In Cameroon, the Group’s production was 3 kboe/d in 2011,
compared to 9 kboe/d in 2010 and 12 kboe/d in 2009. In April 2011,
TOTAL finalized the divestment of its stake in its upstream subsidiary
Total E&P Cameroon, a Cameroonian company in which the Group
had a 75.8% holding. Since that time, the Group no longer owns
any exploration and production assets in the country.

In Côte d’Ivoire, TOTAL is operator of the Cl-100 exploration
license, with a 60% stake. The 2,000 km2 license is located
approximately 100 km southeast of Abidjan in water depths ranging
from 1,500 to 3,100 m. Exploration work started with a 3D seismic
survey of over 1,000 km2 at the end of 2011, which completed
the 3D coverage of the entire block. Initial exploratory drilling is
planned for the end of 2012.

In February 2012, TOTAL acquired interests in three ultra-deepwater
exploration licenses: CI-514 (54%, operator), CI-515 (45%) and 
CI-516 (45%). For the two last blocks TOTAL will become the operator
upon the first commercial discovery. The work program includes
a 3D seismic survey of the whole acreage and one well to be drilled
on each block during the initial three-year exploration period.

In Egypt, TOTAL signed a concession agreement in February 2010
and became operator of Block 4 (East El Burullus Offshore) with
a 90% stake. The license, located in the Nile Basin where a number
of gas discoveries have been made, covers a 4-year initial exploration
period and includes a commitment to carrying out 3D seismic work
and drilling exploration wells. Following the 3,374 km2 3D seismic
survey shot in 2011, drilling is under preparation.

In Gabon, the Group’s production was 58 kboe/d in 2011, compared
to 67 kboe/d in 2010 and 71 kboe/d in 2009, due to the natural
decline of fields. The Group’s exploration and production activities
in Gabon are mainly carried out by Total Gabon(1), one of the
Group’s oldest subsidiaries in sub-Saharan Africa.

– Under the Anguille field redevelopment project, the AGM N platform,
from which twenty-one additional development wells are to be drilled,
left the Fos-sur-Mer shipyard at the end of 2011 for Gabon. 
The drilling campaign is expected to start at the beginning of the
second quarter of 2012.

– On the deep-offshore Diaba license (Total Gabon 63.75%,

operator), following the 2D seismic survey that was performed
in 2008 and 2009, a 6,000 km2 3D seismic was shot in 2010.
This new seismic survey has been processed and the results 
are currently being interpreted.

– Total Gabon farmed into the onshore Mutamba-Iroru (50%), 

DE7 (30%) and Nziembou (20%) exploration licenses in 2010.
Following negative exploratory drilling on license DE7, Total
Gabon relinquished the license in 2011. Studies are underway 
to shoot a seismic survey on the Nziembou license and drill 
an exploration well on the Mutamba license in 2012.

(1) Total Gabon is a Gabonese company whose shares are listed on Euronext Paris. TOTAL holds 58.28%, the Republic of Gabon holds 25% and the public float is 16.72%.

18

TOTAL. Registration Document 2011

Business overview 2

Upstream

In Kenya, TOTAL acquired in September 2011 a 40% stake in five
offshore licenses in the Lamu Basin: L5, L7, L11a, L11b and L12.
This transaction has been approved by the Kenyan authorities.

– The divestment of 10% of the Group’s stakes held through 
the joint venture operated by Shell Petroleum Development
Company (SPDC) in Blocks OML 26 and 42 has been finalized.

In Libya, the Group’s production was 20 kb/d in 2011, compared
to 55 kb/d in 2010 and 60 kb/d in 2009. Events in the country
forced the entire industry to stop production and freeze development.
Depending on the field, production was suspended from late
February or early March 2011. The new EPSA IV contracts came
into effect in 2010. At that time, the contract zones in which TOTAL
is a partner were redefined: 15, 16 & 32 (formerly C 137, 75%(1)), 
70 & 87 (formerly C 17, 75%(1)), 129 & 130 (formerly NC 115, 30%(1))
and 130 & 131 (formerly NC 186, 24%(1)).

– In offshore zones 15, 16 and 32, production resumed in

September 2011 and reached its former level within a few days.
Exploration work is expected to restart in 2012.

–  In onshore zones 70 and 87, production resumed in January 2012.

It will gradually be ramped back up to plateau level.

In addition, the Group expects to continue the development 
of the Dahra and Garian fields.

– In onshore zones 129, 130 and 131, production resumed 

in October 2011. A return to plateau level production is expected
during 2012. The seismic campaign started before the events 
is expected to resume by the end of 2012.

– In the onshore Murzuk Basin, following a successful appraisal

well drilled on the discovery made on a portion of Block NC 191
(100%(1), operator), a development plan was submitted to the
authorities in 2009. After the interruption related to the events,
discussions with the authorities have resumed.

In Madagascar, TOTAL acquired in 2008 a 60% stake in 
the Bemolanga license (operator), to appraise the oil sand
accumulations it contains. The appraisal phase did not confirm 
the feasibility of the mining development of the resources. However,
the contract was extended by one year until June 2012 to assess
the conventional exploration potential of the license.

In Mauritania, TOTAL has exploration operations on the Ta7 
and Ta8 licenses (60%, operator), located in the Taoudenni Basin.
In January 2012, TOTAL (90%, operator) acquired interests in two
exploration licenses: Block C9 in ultra-deep offshore, and Block
Ta29 onshore in the Taoudenni Basin.

– On the Ta7 license, a 1,220 km 2D seismic survey was shot

in 2011 and is being interpreted.

– On the Ta8 license, drilling of the exploration well ended in 2010.

Results from the well were disappointing.

– On the C9 and Ta29 licenses, a seismic acquisition campaign 

is planned as the first phase of the exploration program.

In Nigeria, the Group’s production was 287 kboe/d in 2011,
compared to 301 kboe/d in 2010 and 235 kboe/d in 2009. TOTAL
has been present in Nigeria since 1962. It operates seven production
licenses (OML) out of the forty-four in which it has a stake, and two
exploration licenses (OPL) out of the eight in which it has a stake. 
The Group is also active in LNG through Nigeria LNG and the Brass
LNG project. With regard to recent changes in acreage:

– In 2011, TOTAL (operator) increased its stake from 45.9%

to 48.3% in Block 1 of the Joint Development Zone,
administered jointly by Nigeria and São Tomé and Principe.

(1) TOTAL’s stake in the foreign consortium.

– TOTAL owns 15% of the Nigeria LNG gas liquefaction plant,

located on Bonny Island, with an overall LNG capacity 
of 22.7 Mt/y. In 2011, the plant’s operating rate continued 
to increase and reached 81%, compared to 72% in 2010
and 50% in 2009, mainly due to the increased reliability of gas
deliveries from the other suppliers.

Preliminary work continued in 2011 prior to launching the Brass
LNG gas liquefaction plant project (17%), which calls for the
construction of two trains, each with a capacity of 5 Mt/y. 
Calls for tenders for the construction of the plant and loading
facilities are underway.

– TOTAL continues its efforts to strengthen its ability to supply 

gas to the LNG projects in which it owns a stake and to meet 
the growing domestic demand for gas:

- On the OML 136 license (40%), the positive results for the Agge 3
appraisal well confirmed the development potential of the license.
Development studies are underway.

- As part of its joint venture with the Nigerian National Petroleum

Company (NNPC), TOTAL is continuing with the project 
to increase the production capacity of the OML 58 license
(40%, operator) from 370 Mcf/d to 550 Mcf/d of gas in 2012. 
A second phase of this project is expected to allow the
development of other resources through these facilities.

- On the OML 112/117 licenses (40%), TOTAL continued

development studies in 2011 for the Ima gas field.

– On the OML 102 license (40%, operator), TOTAL confirmed the

launch of the Ofon phase 2 project in 2011 with the signing of the
main construction contracts, with production start-up scheduled
for 2014. In 2011 the Group also discovered Etisong North,
located 15 km from the Ofon field, which is currently producing.
This is the second exploration well on the Etisong hub after the
Etisong Main discovery made in 2008. The exploration campaign is
expected to continue with two additional wells in 2012.

– On the OML 130 license (24%, operator), the Akpo field, which

started up in March 2009, reached plateau production of 
225 kboe/d in 2010. Production was limited between March and
September 2011 by a technical issue on the engine of the gas
reinjection compressor (liquids production of 160 kb/d instead
of 190 kb/d). On this license, the Group is actively working on the
Egina field, for which a development plan has been approved by
the Nigerian authorities. Calls for tender are underway and
construction is expected to start in 2012.

– On the OML 138 license (20%, operator), TOTAL finalized the
development of the Usan offshore project (180 kb/d, production
capacity), with the drilling of production wells, installation of sub-
sea equipment and connection to the FPSO. Production started
up in February 2012.

– TOTAL also strengthened its deep offshore position with the

ongoing development of the Bonga Northwest project on the OML
118 license (12.5%).

Due to the relative calm with regard to safety in the Niger Delta
region in 2011, it has been possible to maintain oil production
operated by the SPDC joint venture, in which TOTAL has a 10%
stake, at close to 2010 levels. The SPDC joint venture’s gas

Registration Document 2011. TOTAL

19

2 Business overview

Upstream

production was higher in 2011 as a result of the contribution of 
the Gbaran-Ubie project, which started up in 2010.

In Uganda, TOTAL finalized in February 2012 its farm-in for an
interest of 33.33%, which covers the EA-1 and EA-2 licenses as
well as the new Kanywataba license and the Kingfisher production
license. All of these licenses are located in the Lake Albert region,
where oil resources have already been discovered and a substantial
potential remains to be explored. 

TOTAL will be the operator of EA-1 and partner on the other
licenses. TOTAL and its partners Tullow and CNOOC are embarking
on an ambitious exploration and appraisal program from 2012
onwards. First priority will be given to the exploration of
Kanywataba and EA-1 licenses west of the Nile. 

In the Republic of the Congo, the Group’s production was 123 kboe/d
in 2011, compared to 120 kboe/d in 2010 and 106 kboe/d in 2009.

– On the Moho Bilondo field (53.5%, operator), which started up 
in April 2008, drilling of development wells continued until 2010.
The field reached plateau production of 90 kboe/d in June 2010.

Two positive appraisal wells (Bilondo Marine 2 & 3) drilled at year-
end 2010 in the southern portion of the field confirmed an additional
growth potential as an extension of existing facilities. Studies 
are underway for the development of these additional reserves.

The development of the resources in the northern portion 
of the field, the potential of which was bolstered by appraisal 
and exploration wells drilled in 2008 and 2009, is also being
examined (Moho North project).

– Production on Libondo (65%, operator), which is part 

of the Kombi-Likalala-Libondo operating license, started up 
in March 2011. Plateau production has reached 12 kb/d. 
A substantial portion of the equipment was sourced locally in
Pointe-Noire through the redevelopment of a construction site that
had been idle for several years.

In the Democratic Republic of the Congo, following the Presidential
decree approving TOTAL’s entry as operator with a 60% interest in
Block III of the Graben Albertine, the exploration permit was issued in
January 2012 by the Minister of Hydrocarbons for a period of three
years. This block is located in the Lake Albert region.

In the Republic of South Sudan, which became an independent
state on July 9, 2011, TOTAL holds an interest in Block B and 
is preparing with state authorities the resumption of exploration
activities on this block.

2.3.2. North America

In 2011, TOTAL’s production in North America was 67 kboe/d,
representing 3% of the Group’s overall production, compared
to 65 kboe/d in 2010 and 24 kboe/d in 2009.

In Canada, TOTAL signed in December 2010 a strategic partnership
with Suncor related to the Fort Hills and Joslyn mining projects and
the Voyageur upgrader. The partnership was finalized in March 2011
and allows TOTAL to reorganize around two major hubs the different
oil sands assets that it has acquired over the last few years: on the
one hand, a Steam Assisted Gravity Drainage (SAGD) hub focused
on Surmont’s (50%) ongoing development and, on the other hand,
a mining and upgrading hub, which includes the TOTAL-operated
Joslyn (38.25%) and Suncor-operated Fort Hills (39.2%) mining
projects and the Suncor-operated Voyageur upgrader (49%) project.

The Group also has a 50% stake in the Northern Lights mining
project (operator) and 100% of a number of oil sands leases acquired
through several auction sales. In 2011, the Group’s production
was 11 kb/d, compared to 10 kb/d in 2010 and 8 kb/d in 2009.

– On the Surmont lease, commercial production in SAGD mode 
of the first development phase, which started up in late 2007, 
is now producing around 25 kb/d of bitumen from thirty-five well
pairs. The operator plans to drill additional wells in 2012 and 
to continue to convert the activation method on the existing 
wells from gas lift to electric submersible pump (ESP) in order 
to improve production.

In early 2010, the partners of the project decided to launch 
the construction of the second development phase. The goal 
of production start-up from Surmont Phase 2 has been set
for 2015 and overall production capacity from the field is
expected to increase to 130 kb/d. In April 2011, the authorities
issued a license permitting production (phases 1 and 2) of up
to 136 kb/d.

– The Joslyn lease is expected to be developed through mining,
with a first development phase having an anticipated capacity
of 100 kb/d.

The basic engineering for the Joslyn North Mine started 
in March 2010. To take into account changes to the project following
the partnership with Suncor, the revision of the basic engineering 
is expected to be finalized in 2012. A decision to launch the project
is planned for 2013.

Public hearings that are necessary for the project to be approved
by the Canadian authorities were held in autumn 2010. The project
was recommended as being in the public interest in January 2011,
and approval from the Alberta authorities (Order in Council, OIC)
was obtained in April 2011. The provincial authorizations from 
the Energy Resources Conservation Board (ERCB) and Alberta
Environment were also obtained in May and September 2011,
respectively. The project received federal approval (Federal OIC 
and approval from the Canadian Ministry of the Environment) at
the end of 2011. As a result, preliminary site preparation work
began in early 2012 and production is scheduled to start in 2018.

– TOTAL closed in September 2010 the acquisition of UTS and its
main asset: a 20% stake in the Fort Hills lease. In December 2010, 
as part of their partnership, TOTAL acquired from Suncor an
additional 19.2% stake in the lease, thereby increasing its stake to
39.2%. Basic engineering and site preparation work are underway.
Start-up of the Fort Hills mining project, which has already been
approved by the relevant authorities for a first development phase
with a capacity of 160 kb/d, is expected in 2016.

– TOTAL had also acquired in late December 2010 a 49% stake 
in Suncor’s Voyageur upgrader project. This Voyageur upgrader
project, which Suncor mothballed at year-end 2008, resumed
in 2011 and is expected to start up concurrently with the Fort
Hills project. As a consequence, the Group has abandoned 
its upgrader project in Edmonton.

– In 2008, the Group closed the acquisition of Synenco, the two

principal assets of which are a 60% stake in the Northern Lights
project and 100% of the adjacent McClelland lease. In early 2009,
the Group sold to Sinopec, the other partner in the project,
a 10% stake in the Northern Lights project and a 50% stake 
in the McClelland lease, reducing its equity stake in each 
of the assets to 50%. The Northern Lights project is expected 
to be developed through mining.

20

TOTAL. Registration Document 2011

Business overview 2

Upstream

In the United States, the Group’s production was 56 kboe/d
in 2011, compared to 55 kboe/d in 2010 and 16 kboe/d in 2009.

– In the Gulf of Mexico:

- The deep-offshore Tahiti oil field (17%) started producing
in 2009 and reached production of 135 kboe/d. Phase 2,
which was launched in September 2010, comprises drilling 
four injection wells and two producing wells. Water injection
started in February 2012. This phase should partly offset 
the production decline seen on wells currently in production.
- Development of the first phase of the deep-offshore Chinook
project (33.33%) is ongoing. The production test is scheduled
to start in mid-2012 after sub-sea work carried out following 
an incident on one of the risers.

- In 2009, TOTAL and Cobalt had signed an agreement related 

to the merger of their deep offshore acreage, with Cobalt
operating the exploration phase. The TOTAL (40%) - Cobalt
(60%, operator) alliance’s exploratory drilling campaign 
was launched in 2009 and the drilling of the first three wells
produced disappointing results. This campaign was disrupted
due to the U.S. government’s moratorium on offshore drilling
operations from May to October 2010 and resumed at the
beginning of 2012 with the start of drilling of the Ligurian 2 well.

- In April 2010, the Group disposed of its equity stakes in 

the Matterhorn and Virgo operated fields.

– Following the signature of an agreement in late 2009, a joint
venture was set up with Chesapeake to produce shale gas 
in the Barnett Shale Basin, Texas. Under this joint venture,
TOTAL owns 25% of Chesapeake’s portfolio in the area. In 2011,
approximately 300 additional wells were drilled, enabling gas
production reaching 1.4 Bcf/d in 100% at the end of 2011.
Engineers from TOTAL are assigned to the teams led by Chesapeake.

– At the end of 2011, TOTAL signed an agreement with Chesapeake
and EnerVest to enter into a joint venture. Pursuant to the agreement,
TOTAL acquired a 25% share in Chesapeake’s and EnerVest’s
liquid-rich area of the Utica shale play (Ohio). At the end of 2011,
thirteen wells have been drilled across the acreage with very
promising results seen from each well in terms of productivity
and liquid content.

– In 2009, the Group closed the acquisition of a 50% stake in American
Shale Oil LLC (AMSO) to develop shale oil technology. The pilot
to develop this technology is underway in Colorado.

In Mexico, TOTAL is conducting various studies with state-owned
PEMEX under a general technical cooperation agreement renewed
in July 2011 for a period of five years.

2.3.3. South America

In 2011, TOTAL’s production in South America was 188 kboe/d,
representing 8% of the Group’s overall production, compared
to 179 kboe/d in 2010 and 182 kboe/d in 2009.

In Argentina, where TOTAL has been present since 1978, the Group
operates 30%(1) of the country’s gas production. The Group’s
production was 86 kboe/d in 2011, compared to 83 kboe/d
in 2010 and 80 kboe/d in 2009.

– In Tierra del Fuego, the Group notably operates the Carina 

and Aries offshore fields (37.5%). The award of the contracts 

to build the offshore facilities for the development of the Vega
Pleyade gas and condensates field is scheduled for 2012. 
The project is scheduled to start production in 2014 and should
make it possible to maintain the production operated by the
Group in Tierra del Fuego at around 615 Mcf/d.

– In the Neuquén Basin, TOTAL started a drilling campaign in 2011

on its operated licenses in order to assess their shale gas
potential. The campaign, which started on the Aguada Pichana
(27.3%, operator) and San Roque (24.7%, operator) fields, 
will be extended subsequently to the Rincon la Ceniza and 
La Escalonada licenses acquired in 2010 (85%, operator) 
and to the four fields acquired in 2011: Aguada de Castro
(42.5%, operator), Pampa de la Yeguas II (42.5%, operator),
Cerro Las Minas (40%) and Cerro Partido (45%).

The connection of satellite discoveries on the edge of the main
Aguada Pichana field, particularly in the Las Carceles canyons
area, and the increase in compression capacity at San Roque,
have extended plateau production of the mature fields in these
two blocks.

In Bolivia, the Group’s production, primarily gas, amounted to 
25 kboe/d in 2011, compared to 20 kboe/d in 2010 and 2009.
TOTAL has stakes in six licenses: three producing licenses – San Alberto
and San Antonio (15%) and Block XX Tarija Oeste (41%), and three
licenses in the exploration or appraisal phase – Aquio and Ipati
(80%, operator) and Rio Hondo (50%).

– Production started up in February 2011 on the gas and condensates
Itaú field located on Block XX Tarija Oeste; it is routed to the existing
facilities of the neighboring San Alberto field. A development plan
for a second phase at Itaú was approved by the local authorities
in June 2011. In early 2011, TOTAL decreased its stake in 
Block XX Tarija Oeste to 41% after divesting 34% and is no
longer the operator.

– In 2004, TOTAL discovered the Incahuasi gas field on the Ipati

Block. Following the interpretation of the 3D seismic shot in 2008,
an appraisal well was drilled on the adjacent Aquio Block and the
extension of the discovery to the north was confirmed in 2011.

Due to the positive results from the well, TOTAL filed a declaration
of commerciality for the Aquio and Ipati Blocks, which was approved
by the local authorities in April 2011. Additional appraisal work 
is underway, notably with the drilling of a second well on the Ipati
Block in 2012.

– In 2010, TOTAL signed an agreement to dispose of 20% 

in the Aquio and Ipati licenses to Gazprom. Following approval 
of the agreement by the Bolivian authorities, TOTAL will have
a 60% stake in the licenses.

In Brazil, TOTAL has equity stakes in three exploration blocks:
Blocks BC-2 (41.2%) and BM-C-14 (50%) in the Campos Basin,
and Block BM-S-54 (20%) in the Santos Basin.

– The Xerelete field is mainly located on Block BC2, with an extension

on Block BM-C-14. A unitization agreement was finalized 
by the partners on both blocks and submitted to the authorities 
for approval in April 2011.

In 2012, pending the authorities’ approval, TOTAL is expected 
to become operator of the unitized Xerelete field. After seismic
reprocessing, a pre-salt prospect was found under the Xerelete

(1) Source: Argentinean Ministry of Federal Planning, Public Investment and Services - Energy Secretary.

Registration Document 2011. TOTAL

21

2 Business overview

Upstream

discovery made in 2001 at a water depth of 2,400 m. TOTAL 
is planning to resume drilling activities on the block in 2012.

produces gas dedicated to the domestic market and in the offshore
exploration Block 4, located in the Plataforma Deltana (49%).

–  On Block BM-S-54, a first well was drilled in the pre-salt at 

the end of 2010 on the Gato do Mato structure, and a significant
oil column was found. The appraisal plan approved by the
authorities in October 2011 includes testing the Gato do Mato
well and, if that test is successful, drilling a second well 
on the structure in 2012. As the Gato do Mato structure extends
beyond the boundaries of Block BM-S-54 into a free zone, a draft
unitization agreement has been submitted to the authorities.

At the end of 2011, a second structure (Epitonium) identified on Block
BM-S-54 was drilled. The results of the well are under analysis.

In Colombia, where TOTAL has had operations since 1973, 
the Group’s production was 11 kboe/d in 2011, compared to 
18 kboe/d in 2010 and 23 kboe/d in 2009. The decline in production
in 2011 was mainly due to the divestment of TOTAL’s stake in
CEPSA, which was finalized in July 2011.

On the Cusiana field (11.6%), production from the project to extract
6 kb/d of LPG started at the end of 2011.

Following the discovery of Huron-1 in 2009 on the Niscota (50%)
exploration license and a 3D seismic survey in 2010, the first appraisal
well has been underway since mid-2011. A second appraisal well 
is expected in 2012.

In 2011, TOTAL sold 10% of its stake in the Ocensa oil pipeline
reducing its holding to 5.2%.

In February 2012, TOTAL signed an agreement to sell TEPMA BV.
This wholly-owned affiliate of TOTAL holds the working interest in
the Cusiana field as well as a participation in OAM and ODC
pipelines in Colombia. This transaction is subject to approval by the
relevant authorities.

In French Guiana, TOTAL owns a 25% stake in the Guyane
Maritime license. The license, located about 150 km off the coast,
covers an area of approximately 26,000 km2 in water depths
ranging from 200 to 3,000 m.

Located around 170 km northeast off Cayenne, drilling 
of the GM-ES-1 well on the Zaedyus prospect took place in 2011.
The well was drilled at water depths of over 2,000 m and reached a
vertical depth of 5,908 m below sea level. It revealed two
hydrocarbon columns in gravelly reservoirs.

This discovery follows on from the shooting of a 3D seismic survey
covering 2,500 km2 on the eastern zone of the Guyane Maritime license.

An extensive drilling campaign and a further 3D seismic survey are
planned on the license starting in 2012.

In Trinidad & Tobago, where TOTAL has had operations since 1996,
the Group’s production was 12 kboe/d in 2011, compared to 3 kboe/d
in 2010 and 5 kboe/d in 2009. TOTAL holds a 30% stake in 
the offshore Angostura field located on Block 2C. Production
started up in May 2011 on Phase 2, which corresponds to the gas
reserves development phase. A drilling campaign on three wells
started in mid-2011 in order to increase oil production. An exploration
well was also drilled in 2011 and revealed additional gas resources.

In Venezuela, where TOTAL has had operations since 1980, the
Group’s production was 54 kboe/d in 2011, compared to 55 kboe/d
in 2010 and 54 kboe/d in 2009. TOTAL has equity stakes in
PetroCedeño (30.323%), which produces and upgrades extra
heavy oil in the Orinoco Belt, in Yucal Placer (69.5%), which

The development phase of the southern portion of the
PetroCedeño field was launched in the second half of 2011.

An additional development phase on the Yucal Placer field to
increase production capacity from 100 Mcf/d to 300 Mcf/d is under
discussion with the authorities.

2.3.4. Asia-Pacific

In 2011, TOTAL’s production in Asia-Pacific was 231 kboe/d,
representing 10% of the Group’s overall production, compared
to 248 kboe/d in 2010 and 251 kboe/d in 2009.

In Australia, where TOTAL has held leasehold rights since 2005,
the Group owns 24% of the Ichthys project, 27.5% of the GLNG
project and nine offshore exploration licenses, including four that 
it operates, off the northwest coast in the Browse, Vulcan 
and Bonaparte Basins. In 2011, the Group produced 4 kboe/d 
due to its stake in GLNG, compared to 1 kboe/d in 2010.

– The Ichthys LNG project is aimed at the development of the

Ichthys gas and condensates field, located in the Browse Basin.
This development includes a floating platform designed for gas
production, treatment and export, an FPSO to stabilize and
export condensates, an 889 km gas pipeline and an onshore
liquefaction plant located in Darwin. The project was launched 
in early 2012 following completion of the engineering studies, calls
for tender and subcontractor selection. The LNG has already
been sold under long-term contracts mainly to Asian buyers.

Production capacity is expected to be 8.4 Mt/y of LNG and nearly 
1.6 Mt/y of LPG as well as a production of 100 kb/d of condensates
at peak. Production start-up is expected at year-end 2016.

– In late 2010, TOTAL acquired a 20% stake in the GLNG project,
followed by an additional 7.5% stake in March 2011. This integrated
gas production, transport and liquefaction project is based 
on the development of coal gas from the Fairview, Roma, Scotia
and Arcadia fields. The final investment decision was made in
January 2011 and start-up is expected in 2015. LNG production
is expected to eventually reach 7.2 Mt/y. The preliminary project
development and engineering work are continuing. The 420 km
pipeline for transporting the gas has received environmental
approval. Off the coast near Gladstone, on Curtis Island, site
preparations have started with civil engineering, dredging and
construction of the initial jetty and the residential compound.

– Following extensive seismic surveying in 2008 and interpretation
of the data in 2009, a drilling campaign on two wells started 
in early 2011 on license WA-403 (60%, operator). As one well
demonstrated the presence of hydrocarbons, additional
appraisal work will take place on this block (3D seismic).

Three new exploration wells are planned for 2012-2013 on 
license WA-408 (100%, operator).

In Brunei, where TOTAL has been present since 1986, the Group
operates the offshore Maharaja Lela Jamalulalam gas and condensates
field located on Block B (37.5%). The Group’s production was 
13 kboe/d in 2011, compared to 14 kboe/d in 2010 and 12 kboe/d
in 2009. The gas is delivered to the Brunei LNG liquefaction plant.

On Block B, the drilling campaign that started in 2009 continued
in 2010 and 2011. Production on the first well started in 2010. 

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The next two wells, which were exploratory, revealed new reserves
in the southern portion of the field, for which development studies 
are underway. A fourth well drilled in 2011 in the southern portion 
of the field was connected to the production facilities at the end 
of the year. A ten-year extension of the mining rights period was
recently granted by the Brunei government.

On deep-offshore exploration Block CA1 (54%, operator), formerly
Block J, exploration operations that had been suspended since
May 2003 due to a border dispute between Brunei and Malaysia
resumed in September 2010. A seismic survey started before 
the summer of 2011 and an initial campaign of three drillings
started in October 2011.

In China, the Group has had operations since 2006 on the South
Sulige Block, located in the Ordos Basin in the Inner Mongolia province.
Following appraisal work by TOTAL, China National Petroleum
Corporation (CNPC) and TOTAL agreed in November 2010 
to submit to the authorities for approval a development plan under
which CNPC is the operator and provides the benefit of its experience
in developing Great Sulige. TOTAL has a 49% stake and provides
support in its areas of expertise.

The authorities gave the operator permission to undertake
preliminary development work in the spring of 2011. Drilling
operations started and additional 3D seismic data was shot in 
2011 in preparation for the upcoming drilling campaigns. 
Start-up of production is expected in 2012.

In Indonesia, where TOTAL has had operations since 1968, 
the Group’s production was 158 kboe/d in 2011, compared 
to 178 kboe/d in 2010 and 190 kboe/d in 2009.

TOTAL’s operations in Indonesia are primarily concentrated on 
the Mahakam permit (50%, operator), which covers in particular 
the Peciko and Tunu gas fields. TOTAL also has a stake in the Sisi-Nubi
gas field (47.9%, operator). TOTAL delivers most of its natural gas
production to the Bontang LNG plant operated by the Indonesian
company PT Badak. The overall capacity of the eight liquefaction
trains of the Bontang plant is 22 Mt/y.

In 2011, gas production operated by TOTAL amounted to 
2 227 Mcf/d. The gas operated and delivered by TOTAL accounted
for nearly 80% of Bontang LNG’s supply. In addition to gas production,
operated condensates and oil production from the Handil and
Bekapai fields amounted to 59 kb/d and 23 kb/d, respectively.

– On the Mahakam permit:

- In 2011, the scheduled drilling of additional wells in the main
reservoir of the Tunu field continued with increasing density.
The second phase of drilling development wells to discover
shallow gas reservoirs has started.

- On the Peciko field, Phase 7 drilling, which started in 2009, 

is continuing.

- The development of South Mahakam, which includes the
Stupa, West Stupa and East Mandu fields, is ongoing. 
Start-up of production is expected in early 2013.

– On the Sisi-Nubi field, which began production in 2007, drilling
operations continue within the framework of a second phase of
development. The gas from Sisi-Nubi is produced through Tunu’s
processing facilities.

– In October 2010, TOTAL closed the acquisition of a 15% stake 
in the Sebuku permit, where the gas field Ruby was discovered.
Development of the field, with the aim of producing 100 Mcf/d 

of natural gas, started in February 2011. Production start-up is
scheduled for the end of 2013.

– On the Southeast Mahakam exploration block (50%, operator),

the first exploration well (Trekulu 1) completed at the end of 2010
produced negative results.

– In May 2010, the Group acquired a 24.5% stake in two

exploration blocks - Arafura and Amborip VI - located in the
Arafura Sea. Two wells were drilled on these blocks in late
2010/early 2011. The results were negative.

– In September 2011, TOTAL signed an agreement to acquire 
a stake in three exploration blocks located in the southern
Makassar Strait (Sageri, 50%, South Sageri, 35% and
Sadang, 20%). A first well was drilled on the Sageri block at 
the end of 2011.

– In September 2011, TOTAL also signed an agreement to acquire a
stake in an exploration block located in the southern Makassar Strait
(South Mandar, 33%). Under the agreement, the Group acquired
additional 10% stakes in the South Sageri and Sadang blocks.

– In May 2011, TOTAL acquired a 100% stake in the South West
Bird’s Head exploration block. The block is located onshore and
offshore in the Salawati Basin, in the province of West Papua.

– The Group signed a production sharing agreement in

March 2011, for a 50% stake in a coal bed methane (CBM) field
on the Kutai Timur Block in East Kalimantan province.

In the autumn of 2010, the Group signed an agreement with the
consortium Nusantara Regas (Pertamina-PGN) for the delivery
of 11.75 Mt of LNG over the period 2012-2022 to a re-gasification
terminal located near Jakarta. The first deliveries are expected in
the second quarter of 2012.

In Malaysia, TOTAL signed a production sharing agreement
in 2008 with state-owned Petronas for the offshore exploration
Blocks PM303 and PM324. Following the seismic studies
performed in 2009 and 2010, TOTAL withdrew from offshore
exploration Block PM303 in early 2011. Exploration work 
continued on Block PM324 (50%, operator); initial drilling in high
pressure/high temperature conditions started in October 2011 
and continues in 2012.

TOTAL also signed in November 2010 a new production sharing
agreement with Petronas for the deep offshore exploration 
Block SK 317 B (85%, operator) located off the state of
Sarawak. 3D seismic surveys have been carried out on the zone.
The results should be available shortly.

In Myanmar, the Group’s production was 15 kboe/d in 2011,
compared to 14 kboe/d in 2010 and 13 kboe/d in 2009. TOTAL
operates the Yadana field (31.2%), located on offshore Blocks M5
and M6, which produces gas that is delivered primarily to PTT 
(the Thai state-owned company) to be used in Thai power plants.
The Yadana field also supplies the domestic market via a land
pipeline and, since June 2010, via a sub-sea pipeline built and
operated by Myanmar’s state-owned company MOGE.

In Thailand, the Group’s production was 41 kboe/d in 2011 
and 2010, compared to 36 kboe/d in 2009. This comes from 
the Bongkot (33.33%) offshore gas and condensates field. 
PTT purchases all of the natural gas and condensates production.

– On the northern portion of the Bongkot field, the 3H (three
wellhead platforms) development phase came onstream in

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2 Business overview

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early 2011. New investments are being made to meet gas
demand and maintain plateau production:
- phase 3J (two well platforms) was launched in late 2010 with

start-up scheduled for 2012;

- phase 3K (two well platforms) was approved in

September 2011 with start-up scheduled for 2013; and
- the second low-pressure compressor installation phase to

increase gas production was completed in the first quarter of
2012.

– The southern portion of the field (Greater Bongkot South) is also

being developed in several phases. This development is
designed to include a processing platform, a residential platform
and thirteen production platforms. Construction of the facilities
started in 2009 and accelerated in 2011 with the installation 
of the residential and gas processing platforms in August.
Production is expected to start in the spring of 2012, with a
capacity of 350 Mcf/d.

In Vietnam, TOTAL holds a 35% stake in the production sharing
agreement for the offshore 15-1/05 exploration block following 
an agreement signed in 2007 with PetroVietnam. Two oil
discoveries were made on the southern portion of the block, 
one in November 2009 and the other in October 2010. The results
from the additional wells drilled on these discoveries between
November 2010 and October 2011 are being assessed.

In 2009, TOTAL and PetroVietnam signed a production sharing
agreement for Blocks DBSCL-02 and DBSCL-03. The onshore
blocks, located in the Mekong Delta region, are held by TOTAL
(75%, operator) and PetroVietnam (25%). Based on the seismic
information obtained in 2009 and 2010, the partners have decided
not to continue the exploration work.

2.3.5. Commonwealth of Independent States
(CIS)

In 2011, TOTAL’s production in the CIS was 119 kboe/d,
representing 5% of the Group’s overall production, 
compared to 23 kboe/d in 2010 and 24 kboe/d in 2009.

In Azerbaijan, where TOTAL has had operations since 1996,
production was 14 kboe/d in 2011, compared to 13 kboe/d
in 2010 and 12 kboe/d in 2009. The Group’s production comes
from the Shah Deniz field (10%). TOTAL also holds a 10% stake in
South Caucasus Pipeline Company, owner of the South Caucasus
Pipeline (SCP) gas pipeline that transports the gas produced in
Shah Deniz to the Turkish and Georgian markets. TOTAL also holds
a 5% stake in BTC Co., owner of the Baku-Tbilisi-Ceyhan (BTC) oil
pipeline, which connects Baku and the Mediterranean Sea.
In 2009, TOTAL and state-owned SOCAR signed an exploration,
development and production sharing agreement for a license
located on the Absheron block in the Caspian Sea. TOTAL (40%) is
the operator during the exploration phase and a joint operating
company will manage operations during the development phase.
Drilling of an exploratory well started in early 2011. In
September 2011, the well showed the existence of a substantial
gas accumulation. The well will be tested in 2012.

Gas deliveries to Turkey and Georgia from the Shah Deniz field
continued throughout 2011, at a lower pace for Turkey due to
weaker demand than initially forecast. Conversely, SOCAR took
greater quantities of gas than provided for by the agreement.

Development studies and business negotiations for the sale of
additional gas needed to launch a second development phase 

in Shah Deniz continued in 2011. In October 2011, SOCAR and
Botas, a Turkish state-owned company, signed an agreement 
on the sale of additional gas volumes and the transfer conditions 
for volumes intended for the European market. The agreement is
expected to enable the start of FEED studies for this second phase
in the first quarter of 2012, although some of the commercial
provisions of the agreement have yet to be finalized.

In Kazakhstan, TOTAL has owned since 1992 a stake in the North
Caspian license, which covers the Kashagan field in particular.

The Kashagan project is expected to be developed in several
phases. The development plan for the first phase (300 kb/d) was
approved in February 2004 by the Kazakh authorities, allowing
work to begin on the field. The consortium continues to target first
production by year-end 2012.

In October 2008, the members of the North Caspian Sea
Production Sharing Agreement (NCSPSA) consortium and the
Kazakh authorities signed agreements to end the disagreement that
began in August 2007. Their implementation led to a reduction of
TOTAL’s share in NCSPSA from 18.52% to 16.81%. The operating
structure was reconfigured and the North Caspian Operating
Company (NCOC), a joint operating company, was entrusted with
the operatorship in January 2009. NCOC supervises and
coordinates NCSPSA’s operations.

In Russia, where TOTAL has had operations through its subsidiary
since 1991, the Group’s production was 105 kboe/d in 2011,
compared to 10 kboe/d in 2010 and 12 kboe/d in 2009. This
comes from the Kharyaga field (40%, operator) and TOTAL’s stake
in Novatek.

– In 2007, TOTAL and Gazprom signed an agreement for the 
first phase of development on the giant Shtokman gas and
condensates field, located in the Barents Sea. Under this
agreement, Shtokman Development AG (TOTAL, 25%) was
created in 2008 to design, build, finance and operate this first
development phase, with estimated overall production capacity
of 23.7 Bm3/y (0.4 Mboe/d). Engineering studies are underway
for the portion of the project that will allow the transport of gas 
by pipeline through the Gazprom network (offshore development,
gas pipeline and onshore gas and condensates processing
facilities on the Teriberka site) and for the LNG part of the project,
which will allow the export of 7.5 Mt/y of LNG from a new harbor
located in Teriberka, representing approximately half of the gas
produced by the first development phase. 

– In late 2009, TOTAL closed the acquisition from Novatek of

a 49% stake in Terneftegas, which holds a development and
production license on the onshore Termokarstovoye field. 
An appraisal well was drilled in 2010. The results of this well 
and of the pre-project studies allowed for the final investment
decision to be made at year-end 2011.

– On the Kharyaga field, work related to the development plan 
of phase 3 is ongoing. This development plan is intended to
maintain plateau production at the 30 kboe/d (in 100%) level
reached in late 2009. TOTAL sold 10% of the field to state-owned
Zarubezhneft in January 2010, thereby decreasing its interest
to 40%.

– In the autumn of 2009, TOTAL signed an agreement setting

forth the principles of a partnership with KazMunaiGas (KMG) 
for the development of the Khvalynskoye gas and condensates
field, located offshore in the Caspian Sea on the border between
Kazakhstan and Russia, under Russian jurisdiction. Gas production

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TOTAL. Registration Document 2011

Business overview 2

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is expected to be transported to Russia. Pursuant to this
agreement, TOTAL is planning to acquire 17% of KMG’s share.

– In March 2011, TOTAL and the Russian listed company Novatek
signed a strategic partnership agreement pursuant to which
TOTAL acquired a 12.09% stake in Novatek in April 2011, with
the intention of both parties for TOTAL to increase its holding
to 15% within 12 months and 19.40% within three years. In
December 2011, TOTAL increased its stake in Novatek by 2%
to 14.09%.

– In October 2011, TOTAL and Novatek signed the final

agreements for the joint development of the Yamal LNG project.
With a 20% stake, TOTAL has become Novatek’s main
international partner in the gas liquefaction project. Novatek,
which will retain a 51% stake, intends to dispose of the
remaining 29% to other partners. The Yamal LNG project covers
the development of the South Tambey gas and condensates
field, located on the Yamal Peninsula in the Arctic.

2.3.6. Europe

In 2011, TOTAL’s production in Europe was 512 kboe/d,
representing 22% of the Group’s overall production, 
compared to 580 kboe/d in 2010 and 613 kboe/d in 2009.

In Denmark, TOTAL has owned since June 2010 an 80% stake 
in and the operatorship for licenses 1/10 (Nordjylland) and 2/10
(Nordsjaelland, formerly Frederoskilde). These onshore licenses, 
the shale gas potential of which has yet to be assessed, cover
areas of 3,000 km2 and 2,300 km2, respectively. Following
geoscience surveys on license 1/10 in 2011, the decision was
made to drill a well during the second half of 2012. Geoscience
surveys are ongoing on license 2/10.

In France, the Group’s production was 18 kboe/d in 2011,
compared to 21 kboe/d in 2010 and 24 kboe/d in 2009. TOTAL’s
major assets are the Lacq (100%) and Meillon (100%) gas fields,
located in the southwest part of the country.

On the Lacq field, operated since 1957, a carbon capture and
storage pilot was commissioned in January 2010, and carbon
injection is expected to continue until 2013. In connection with 
this project, a boiler has been modified to operate in an oxy-fuel
combustion environment and the carbon dioxide emitted is
captured and re-injected in the depleted Rousse field. As part 
of TOTAL’s sustainable development policy, this project will allow
the Group to assess one of the technological possibilities for
reducing carbon dioxide emissions. For additional information, 
see Chapter 12.

Agreements were signed in December 2011 for the sale of the
Itteville, Vert-le-Grand, Vert-le-Petit, La Croix Blanche, Dommartin
Lettrée and Vic-Bilh assets. Operatorship and production rights for
these assets were transferred in January 2012.

The Montélimar exclusive exploration license, awarded to TOTAL in
March 2010 (100%) to assess, in particular, the shale gas potential
of the area, was revoked by the government in October 2011. 
This revocation stemmed from the law of July 13, 2011, prohibiting
the exploration and extraction of hydrocarbons by drilling followed
by hydraulic fracturing. The Group had, however, submitted the
required report to the government, in which it undertook not to use
hydraulic fracturing in light of the current prohibition. An appeal has
therefore been filed in December 2011 with the administrative court
requesting that the judge cancel the revocation of the license.

In Italy, the Tempa Rossa field (75%, operator), discovered in 1989
and located on the unitized Gorgoglione concession (Basilicate
region), is one of TOTAL’s principal assets in the country.

In 2011, Total Italia acquired an additional 25% in the Tempa 
Rossa field, bringing its stake to 75%, as well as shares in two
exploration licenses.

Site preparation work started in early August 2008, but the
proceedings initiated by the Prosecutor of the Potenza Court against
Total Italia led to a freeze in the preparation work (for additional
information, see Chapter 7, Legal and arbitration proceedings). 
New calls for tenders were launched related to certain contracts that
had been cancelled. Drilling of the Gorgoglione 2 appraisal well that
started in June 2010 reached its final depth, confirming the results 
of the other wells. It is expected to be tested in 2012. The extension
plan for the Tarente refinery export system, needed for the
development of the Tempa Rossa field, was submitted to the Italian
authorities in May 2010 and approved at the end of 2011. 
Site preparation work began and start-up of production is expected
in 2015 with a capacity of 55 kboe/d.

In Norway, where the Group has had operations since the 
mid-1960s, TOTAL has equity stakes in eighty production licenses
on the Norwegian continental shelf, seventeen of which it operates.
Norway is the largest single-country contributor to the Group’s
production, with volumes of 287 kboe/d in 2011, compared to 
310 kboe/d in 2010 and 327 kboe/d in 2009.

– In the Norwegian North Sea, where numerous development

projects have recently been launched, the Group’s production
was 205 kboe/d in 2011. The most substantial contribution to
production, for the most part non-operated, comes from the
Greater Ekofisk Area (Ekofisk, Eldfisk, Embla, etc.).

– Several projects are underway on the Greater Ekofisk Area,
located in the south. The Group owns a 39.9% stake in the
Ekofisk and Eldfisk fields. The Ekofisk South and Eldfisk 2
projects were launched in June 2011 following approval of the
development and operation plans by the authorities. The project
relating to the construction and installation of the new Ekofisk
living quarters and utilities platform is now in its second year.

– On the Greater Hild Area, located in the north and in which the

Group has a 51% stake (operator), the Hild development scheme
was selected at the end of 2010. The development and
operation plan has been submitted to the authorities in
early 2012. Approval is expected in 2012, with production 
start-up scheduled for 2016.

– A number of successful exploration and appraisal activities were
carried out in the North Sea in the 2009-2011 period. These
activities have led to the launch of several development projects,
which are already underway or for which approval by the
authorities is expected in 2012:
- In the central section of the North Sea, on license PL102C
(40%, operator), a fast-track development project has been
launched for the Atla field (formerly known as David), which 
was discovered in 2010. Start-up of gas production is
expected in late 2012.

- Gas production on the Beta West field (a satellite of

Sleipner, 10%), located in the central section of the North Sea,
started in April 2011.

- In the Visund area of the Nordic North Sea on license PL120
(7.7%), the Visund South fast-track development project for 
the Pan/Pandora discoveries is underway. Start-up of
production is expected in 2012.

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2 Business overview

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- The Stjerne project was launched in 2011 to develop the Katla
structure discovered in 2009, located on license PL104 (10%)
south of Oseberg in the Nordic North Sea. Start-up of oil
production is expected in 2013.

- The fast-track development project for the Vigdis North East

structure (PL089, 5.6%), discovered in 2009 and located south
of Snorre, was launched in 2011. It will also allow for enhanced
hydrocarbon recovery from the nearby Vigdis East field. 
Start-up of oil production is expected in late 2012.

- A positive appraisal well was drilled in 2010 on the southern
slope of the Dagny-Ermintrude structure (6.54%) north of
Sleipner. Approval of the development project is expected 
at the end of 2012 and production is scheduled to start in
late 2016.

– In the Norwegian Sea, the Haltenbanken area includes the

Tyrihans (23.2%), Mikkel (7.7%) and Kristin (6%) fields as well as
the Åsgard (7.7%) field and its satellites Yttergryta (24.5%) and
Morvin (6%). Morvin started up in August 2010 as planned, 
with two producing wells. In 2011, the Group’s production in
the Haltenbanken area was 63 kboe/d.

The partners decided to go ahead with the Åsgard sub-sea
compression project, which will increase hydrocarbon recovery
on the Åsgard and Mikkel fields, and the development and
operation plan has been submitted to the authorities.

In 2011, TOTAL successfully drilled an exploration well on the
Alve North structure on license PL127 (50%, operator) near the
Norne field.

– In the Barents Sea, LNG production on Snøhvit (18.4%) started

in 2007. This project includes development of the Snøhvit,
Albatross and Askeladd natural gas fields, as well as the
construction of the associated liquefaction facilities. Due to
design problems, the plant experienced reduced capacity during
the start-up phase. A number of maintenance turnarounds were
scheduled to address the issue and the plant is now operating 
at its design capacity (4.2 Mt/y). In 2011, the Group’s production
was 19 kboe/d.

In 2011, TOTAL drilled a positive exploration well on the Norvarg
structure in the Barents Sea on license PL535 (40%, operator),
which was awarded during the twentieth licensing round.

The Group improved its asset portfolio in Norway by obtaining new
licenses and divesting a number of non-strategic assets:

– In 2011, TOTAL obtained four new exploration licenses during

licensing round APA 2010 (Awards in Predefined Areas), including
one as operator. The Group also acquired in 2011 a 40% stake
and the role of operator of license PL554, north of Visund. Drilling
of an exploration well is expected on the license in 2012. At the
beginning of 2012, during licensing round APA 2011, TOTAL
obtained eight new licences, including five as operator.

– In 2010, the Group divested its stake in the Valhall/Hod fields.

– In June 2011, TOTAL announced that it had signed an

agreement for the planned sale of its entire stake in Gassled
(6.4%) and the associated entities. The sale was effective at 
the end of 2011.

In the Netherlands, TOTAL has had natural gas exploration and
production operations since 1964 and currently owns twenty-four
offshore production licenses, including twenty that it operates, and
two offshore exploration licenses, E17c (16.92%) and K1c (30%).
In 2011, the Group’s production was 38 kboe/d, compared to 
42 kboe/d in 2010 and 45 kboe/d in 2009.

– The K5CU development project (49%, operator) was launched

in 2009 and production started up in early 2011. This development
includes four wells supported by a platform that was installed in
2010 and connected to the K5A platform by a 15 km gas pipeline.

– The K4Z development project (50%, operator) began in 2011.

This development is comprised of two sub-sea wells connected
to the existing production and transport facilities. Start-up of
production is expected in early 2013.

In late 2010, TOTAL disposed of 18.19% of its equity stake in the
NOGAT gas pipeline and decreased its stake to 5%.

In Poland, at the end of March 2011, TOTAL signed an agreement
to acquire a 49% stake in the Chelm and Werbkowice exploration
concessions in order to assess their shale gas potential. On the
Chelm license, drilling has taken place, the well has been tested
and the results from the well are being examined.

In the United Kingdom, where TOTAL has had operations
since 1962, the Group’s production was 169 kboe/d in 2011,
compared to 207 kboe/d in 2010 and 217 kboe/d in 2009.
Around 90% of this production comes from operated fields located
in two major zones: the Alwyn zone in the northern North Sea, and
the Elgin/Franklin zone in the Central Graben.

– On the Alwyn zone, start-up of satellite fields or new reservoir
compartments allowed production to be maintained. The N52
well drilled on Alwyn (100%) in a new compartment of the
Statfjord reservoir came onstream in February 2010 with initial
production of 15 kboe/d (gas and condensates). The N53 well
was also drilled on Alwyn on the same type of reservoir in 2011
and came onstream in September 2011 with initial production
of 4 kboe/d (gas and condensates).

The development project for Islay (100%), a gas and
condensates discovery made in 2008 located south of Alwyn,
was approved in July 2010. Development is underway and
production start-up is expected in the first half of 2012 with a
production capacity of 15 kboe/d.

In 2010, TOTAL signed an agreement to divest its stake in the
Otter field; its holding fell from 81% to 50% in 2011 and was
completely disposed of in February 2012.

– In the Central Graben, the development of the Elgin (46.2%,
operator) and Franklin (46.2%, operator) fields, in production
since 2001, contributed substantially to the Group’s presence in 
the United Kingdom. At the end of 2011, TOTAL acquired the
remaining 22.5% of Elgin Franklin Oil & Gas (EFOG), a company
through which it holds a stake in the Elgin and Franklin fields. 
On the Elgin field, a first infill well came onstream in October 2009
with production of 18 kboe/d. A second infill well started up in
May 2010 with production of 12 kboe/d. 

Following a gas leak on the Elgin field on March 25, 2012, 
the production on the Elgin, Franklin and West Franklin fields 
was stopped and the personnel of the site were evacuated.
Investigations are ongoing to determine the causes and the
remediation of the gas leak. The Group is actively monitoring 
the situation (situation as of March 26, 2012).

Additional development of West Franklin through a second phase
(drilling of three additional wells and installation of a new platform
connected to Elgin) was approved in November 2010. Start-up of
production is expected at year-end 2013. The decision was made
in 2011 to install a new well platform on the Elgin field. This new
platform will be installed in parallel with the West Franklin project
and will enable the drilling of new wells on the Elgin field as of 2014.

26

TOTAL. Registration Document 2011

Business overview 2

Upstream

– In addition to Alwyn and the Central Graben, a third area, West of
Shetland, is undergoing development. TOTAL increased its equity
stake to 80% in the Laggan and Tormore fields in early 2010.

The decision to develop the Laggan/Tormore fields was made in
March 2010 and production is scheduled to start in 2014 with an
expected capacity of 90 kboe/d. The joint development scheme
selected by TOTAL and its partner includes sub-sea production
facilities and off-gas treatment (gas and condensates) at a plant
located near the Sullom Voe terminal in the Shetland Islands. The
gas would then be exported to the Saint-Fergus terminal via a
new pipeline connected to the Frigg gas pipeline (FUKA).

In 2010, the Group’s stake in the P967 license (operator), 
which includes the Tobermory gas discovery, increased to 50%
from 43.75%. This license is located north of Laggan/Tormore.

In early 2011, a gas and condensate discovery was made on 
the Edradour license (75%, operator), near Laggan and Tormore. 
The development of Edradour using the infrastructures in place 
is being examined.

TOTAL has stakes in ten assets operated by third parties, the most
important in terms of reserves being the Bruce (43.25%) and Alba
(12.65%) fields. The Group disposed of its stake in the Nelson field
(11.5%) in 2010.

2.3.7. Middle East

In 2011, TOTAL’s production in the Middle East was 570
kboe/d, representing 24% of the Group’s overall production,
compared to 527 kboe/d in 2010 and 438 kboe/d in 2009.

In the United Arab Emirates, where TOTAL has had operations since
1939, the Group’s production was 240 kboe/d in 2011, compared
to 222 kboe/d in 2010 and 214 kboe/d in 2009. The increase in
production in 2011 was mainly due to higher production by Abu Dhabi
Company for Onshore Oil Operations (ADCO) and Abu Dhabi
Marine (ADMA).

In Abu Dhabi, TOTAL holds a 75% stake in the Abu Al Bu Khoosh
field (operator), a 9.5% stake in ADCO, which operates the five
major onshore fields in Abu Dhabi, and a 13.3% stake in ADMA,
which operates two offshore fields. TOTAL also has a 15% stake in
Abu Dhabi Gas Industries (GASCO), which produces LPG and
condensates from the associated gas produced by ADCO, and
a 5% stake in Abu Dhabi Gas Liquefaction Company (ADGAS),
which produces LNG, LPG and condensates.

In early 2009, TOTAL signed agreements for a 20-year extension of
its stake in the GASCO joint venture starting on October 1, 2008.

In early 2011, TOTAL and IPIC, a government-owned entity in Abu Dhabi,
signed a Memorandum of Understanding with a view to developing
projects of common interest in the upstream oil and gas sectors.

The Group has a 24.5% stake in Dolphin Energy Ltd. alongside
Mubadala, a company owned by the government of the Abu Dhabi
Emirate, to market gas produced primarily in Qatar to the United
Arab Emirates.

double production so as to reach nearly 2 Mt/y in January 2013.

In Iraq, TOTAL bid in 2009 and 2010 on the three calls for tenders
launched by the Iraqi Ministry of Oil. The PetroChina-led consortium
that includes TOTAL (18.75%) was awarded the development and
production contract for the Halfaya field during the second call for
tenders held in December 2009. This field is located in the province
of Missan, north of Basra. The agreement became effective in
March 2010 and the preliminary development plan was approved
by the Iraqi authorities in September 2010. Development operations
started with the shooting of the 3D seismic survey, drilling and the
construction of surface facilities. A production level of 70 kb/d of oil
is expected to be reached in 2012.

In Iran, the Group’s production under buy back agreements was
zero in 2011, having been 2 kb/d in 2010 and 8 kb/d in 2009. 
For additional information on TOTAL’s operations in Iran, see
Chapter 4 (Risk Factors).

In Oman, the Group’s production was 36 kboe/d in 2011, stable
compared to 2010 and 2009. TOTAL produces oil mainly on
Block 6 as well as on Block 53 and liquefied natural gas through its
stakes in the Oman LNG (5.54%)/Qalhat LNG (2.04% (1))
liquefaction plant, which has a capacity of 10.5 Mt/y.

In Qatar, where TOTAL has had operations since 1936, the Group
has equity stakes in the Al Khalij field (100%), the NFB Block (20%)
in the North field, the Qatargas 1 liquefaction plant (10%), Dolphin
(24.5%) and train 5 of Qatargas 2 (16.7%). The Group’s production
was 155 kboe/d in 2011, compared to 164 kboe/d in 2010
and 141 kboe/d in 2009.

– The production contract for Dolphin, signed in 2001 with state-
owned Qatar Petroleum, provides for the sale of 2 Bcf/d of gas
from the North Field for a 25-year period. The gas is processed
in the Dolphin plant in Ras Laffan and exported to the United
Arab Emirates through a 360 km gas pipeline.

– Production from train 5 of Qatargas 2, which started in

September 2009, reached its full capacity (7.8 Mt/y) at year-end
2009. TOTAL has owned an equity stake in this train since 2006.
In addition, TOTAL takes part of the LNG produced in compliance
with the contracts signed in 2006, which provide for the purchase
of 5.2 Mt/y of LNG from Qatargas 2 by the Group.

The Group also has a 10% stake in Laffan Refinery, a condensate
splitter with a capacity of 146 kb/d that started up in September 2009.
Finally, since May 2011 the Group has been a partner (25%) in the
offshore BC exploration license.

In Syria, TOTAL is present on the Deir Ez Zor license (100%,
operated by DEZPC, 50% of which is owned by TOTAL) and
through the Tabiyeh contract that became effective in
October 2009. The Group’s production from these two assets
was 53 kboe/d in 2011, compared to 39 kboe/d in 2010 and 20
kboe/d in 2009. In early December 2011, TOTAL ceased its
activities that contribute to oil and gas production in Syria.

For additional information on TOTAL’s operations in Syria, see
Chapter 4 (Risk Factors).

The Group also owns 33.33% of Ruwais Fertilizer Industries (FERTIL),
which produces urea. FERTIL 2, a new project, was launched in 2009
to build a new granulated urea unit with a capacity of 3,500 t/d 
(1.2 Mt/y). This project is expected to allow FERTIL to more than

In Yemen, where TOTAL has had operations since 1987, the Group’s
production was 86 kboe/d in 2011, compared to 66 kboe/d
in 2010 and 21 kboe/d in 2009.

TOTAL has an equity stake in the Yemen LNG project (39.62%). 

(1) TOTAL’s indirect stake in Qalhat LNG through its stake in Oman LNG.

Registration Document 2011. TOTAL

27

2 Business overview

Upstream

As part of this project, the Balhaf liquefaction plant on the southern
coast of Yemen is supplied with the gas produced on Block 18,
located near Marib in the center of the country, through a 320 km
gas pipeline. The two liquefaction trains were commissioned in
October 2009 and April 2010, respectively. The plant has a nominal
capacity of 6.7 Mt/y of LNG.

TOTAL also has stakes in the country’s two oil basins, as the
operator of Block 10 (Masila Basin, East Shabwa license, 28.57%)

and as a partner on Block 5 (Marib Basin, Jannah license, 15%).

TOTAL owns stakes in four onshore exploration licenses: 40% in
Blocks 69 and 71, 50.1% in Block 70 (operated by TOTAL since
July 2010), and 36% in Block 72 (operated by TOTAL since
October 2011).

In march 2012, TOTAL acquired a 40% interest in the Block 3
exploration license, which it will operate. The acquisition is subject
to the approval of Yemen’s Ministry of Oil and Mineral Resources.

2.4. Oil and gas acreage

As of December 31,

(in thousand of acres)

2011

2010

2009

Undeveloped
acreage(a)

Developed
acreage

Undeveloped
acreage(a)

Developed
acreage

Undeveloped
acreage(a)

Developed
acreage

Europe                                                     Gross                     6,478                 781              6,802                 776             5,964                 667
                                                              Net                         3,497                 185              3,934                 184             2,203                 182

Africa                                                       Gross                 110,346              1,229            72,639             1,229           85,317             1,137
                                                              Net                       65,391                 333            33,434                 349           45,819                 308

Americas                                                 Gross                   15,454              1,028            16,816             1,022             9,834                 776
                                                              Net                         5,349                 329              5,755                 319             4,149                 259

Middle East                                             Gross                   31,671              1,461            29,911             1,396           33,223                 204
                                                              Net                         2,707                 217              2,324                 209             2,415                   97

Asia                                                         Gross                   40,552                 930            36,519                 539           29,609                 397
                                                              Net                       19,591                 255            17,743                 184           16,846                 169

Total                                                       Gross                 204,501             5,429         162,687             4,962         163,947             3,181
                                                              Net(b)                    96,535             1,319           63,190             1,245           71,432             1,015

(a) Undeveloped acreage includes leases and concessions
(b) Net acreage equals the sum of the Group’s equity stakes in gross acreage.

2.5. Number of productive wells

As of December 31,

(number of wells)

2011

2010

2009

Gross 
productive 
wells

Net 
productive 
wells(a)

Gross 
productive 
wells

Net 
productive 
wells(a)

Gross 
productive 
wells

Net 
productive 
wells(a)

Europe                                                     Liquids                       576                 151                 569                 151                 705                 166
                                                              Gas                           358                 125                 368                 132                 328                 125

Africa                                                       Liquids                   2,275                 576              2,250                 628             2,371                 669
                                                              Gas                           157                   44                 182                   50                 190                   50

Americas                                                 Liquids                       877                 247                 884                 261                 821                 241
                                                              Gas                         2,707                 526              2,532                 515             1,905                 424

Middle East                                             Liquids                   7,829                 721              7,519                 701             3,766                 307
                                                              Gas                           372                   49                 360                   49                 136                   32

Asia                                                         Liquids                       209                   75                 196                   75                 157                   75
                                                              Gas                         1,589                 498              1.258                 411             1,156                 379

Total                                                       Liquids                 11,766             1,770           11,418             1,816             7,820             1,458
                                                              Gas                        5,183             1,242             4,700             1,157             3,715             1,010

(a) Net wells equal the sum of the Group’s equity stakes in gross wells.

28

TOTAL. Registration Document 2011

Business overview 2

Upstream

2.6. Number of net oil and gas wells drilled annually

As of December 31,

2011

2010

2009

Net 
productive
wells drilled(a)

Net dry 
wells 
drilled(a)

Total net
wells 
drilled(a)

Net 
productive
wells 
drilled(a)

Net dry 
wells 
drilled(a)

Total net
wells 
drilled(a)

Net 
productive
wells 
drilled(a)

Net dry 
wells 
drilled(a)

Total net
wells 
drilled(a)

Exploratory                                                                                                                                                                                                      
Europe                                               1.5              1.7              3.2               1.7              0.2              1.9              0.4              3.7              4.1
Africa                                                 2.9              1.5              4.4               1.6              4.3              5.9              5.9              3.2              9.1
Americas                                           1.2              1.3              2.5               1.0              1.6              2.6              0.8              1.6              2.4
Middle East                                       1.2              0.8              2.0               0.9              0.3              1.2              0.3                 -              0.3
Asia                                                   2.1              3.7              5.8               3.2              1.2              4.4              1.7              1.2              2.9

Subtotal                                           8.9              9.0            17.9              8.4              7.6            16.0              9.1              9.7            18.8

Development
Europe                                               7.5                 -              7.5               5.0                 -              5.0              5.0                 -              5.0
Africa                                               24.7                 -            24.7             18.1                 -            18.1            27.5              0.2            27.7
Americas                                       113.1            82.2          195.3           135.3          112.5          247.8            31.2          104.3          135.5
Middle East                                     32.6              2.6            35.2             29.6              1.4            31.0            42.6              3.4            49.0
Asia                                               118.4                 -          118.4             59.3                 -            59.3            63.5              0.3            63.8

Subtotal                                       296.3            84.8          381.1          247.3          113.9          361.2          172.8          108.2          281.0

Total                                             305.2            93.8          399.0          255.7          121.5          377.2          181.9          117.9          299.8

(a) Net wells equal the sum of the Group’s equity stakes in gross wells

2.7. Drilling and production activities in progress

As of December 31,

(number of wells)

Gross

2011

Net(a)

Gross

2010

Net(a)

Gross

2009

Net(a)

Exploratory                                                                                                                                                                                                      
Europe                                                                                           2                 2.0                     3                 2.1                     1                 0.5
Africa                                                                                             2                 0.8                     4                 1.4                     4                 1.3
Americas                                                                                       3                 1.0                     2                 0.9                     2                 0.6
Middle East                                                                                    -                     -                     2                 1.2                     1                 0.4
Asia                                                                                               1                 0.6                     2                 1.1                     -                     -

Subtotal                                                                                      8                 4.4                   13                 6.7                     8                 2.8

Development                                                                                                                                                                                                   
Europe                                                                                         21                 4.5                   21                 3.8                     5                 2.2
Africa                                                                                           31               11.3                   29                 6.4                   31                 8.5
Americas                                                                                     22                 5.7                   99               29.2                   60               17.8
Middle East                                                                                 26                 3.5                   20                 5.1                   40                 4.8
Asia                                                                                             11                 5.1                   23                 9.8                   12                 5.5

Subtotal                                                                                  111               30.1                 192               54.3                 148               38.8

Total                                                                                         119               34.5                 205               61.0                 156               41.6

(a) Net wells equal the sum of the Group’s equity stakes in gross wells.

Registration Document 2011. TOTAL

29

2 Business overview

Upstream

2.8. Interests in pipelines

The table below sets forth TOTAL’s interests in oil and gas pipelines as of December 31, 2011.

Origin

Destination

% interest Operator

Liquids Gas

South West Network 

100.00

x

Pipeline(s)

Europe

France
TIGF

Norway
Frostpipe (inhibited)
Heimdal to Brae Condensate Line
Kvitebjorn pipeline
Norpipe Oil
Oseberg Transport System

Sleipner East Condensate Pipe
Troll Oil Pipeline I and II

Lille-Frigg, Froy
Heimdal
Kvitebjorn
Ekofisk Treatment center
Oseberg, Brage
and Veslefrikk
Sleipner East
Troll B and C

Oseberg
Brae
Mongstad
Teeside (UK)
Sture

Karsto
Vestprosess
(Mongstad refinery)

Den Helder
Den Helder
K13 (via K4/K5)

The Netherlands
Nogat pipeline
WGT K13-Den Helder
WGT K13-Extension

United Kingdom
Alwyn Liquid Export Line
Bruce Liquid Export Line
Central Area
Transmission System (CATS)
Central Graben Liquid
Export Line (LEP)
Frigg System: UK line

Ninian Pipeline System
Shearwater Elgin Area Line (SEAL)
SEAL to Interconnector Link (SILK)

Africa

Gabon
Mandji Pipes
Rabi Pipes

Americas

Argentina
Gas Andes

TGN

TGM

Bolivia
Transierra

Brazil
TBG

F3-FB
K13A
Markham

Alwyn North
Bruce
Cats Riser Platform

Cormorant
Forties (Unity)
Teeside

Elgin-Franklin

ETAP

Alwyn North, Bruce
and others
Ninian
Elgin-Franklin, Shearwater
Bacton

St.Fergus (Scotland)

100.00

Sullom Voe
Bacton
Interconnector

16.00
25.73
54.66

Mandji fields
Rabi fields

Cap Lopez Terminal
Cap Lopez Terminal

100.00(a)
100.00(a)

Neuquen Basin
(Argentina)
Network
(Northern Argentina)
TGN

Santiago (Chile)

56.50

15.40

Uruguyana (Brazil)

32.68

Yacuiba (Bolivia)

Rio Grande (Bolivia)

11.00

Bolivia-Brazil border

Porto Alegre
via São Paulo

x

x

x

x
x

x

x

x
x
x

x

x

x
x

x

x

x

x

x

x
x
x
x
x

x
x

x
x

x

x

x
x

x
x
x

36.25
16.76
5.00
34.93
8.65

10.00
3.71

5.00
4.66
23.00

100.00
43.25
0.57

15.89

9.67

5.20
0.93
9.55

Colombia
Ocensa
Oleoducto de Alta Magdalena
Oleoducto de Colombia

Cusiana
Tenay
Vasconia

Covenas Terminal
Vasconia
Covenas

(a) Interest of Total Gabon. The Group has a financial interest of 58.28% in Total Gabon.

30

TOTAL. Registration Document 2011

Business overview 2

Upstream

Origin

Destination

% interest Operator

Liquids Gas

Yadana (Myanmar)

Ban-I Tong
(Thai border)

31.24

x

Baku (Azerbaijan)

Baku (Azerbaijan)
Ras Laffan (Qatar)

Ceyhan
(Turkey, Mediterranean)
Georgia/Turkey Border
U.A.E.

5.00

10.00
24.50

x

x
x

x

Pipeline(s)

Asia

Yadana

Rest of world

BTC

SCP
Dolphin
(International transport and network)

2.9. Gas & Power

The Gas & Power division is primarily focused on the optimization 
of the Group’s gas resources. The division is active in the transport,
trading and marketing of natural gas, liquefied natural gas (LNG)
and electricity, LNG re-gasification and natural gas storage. It is also
engaged in shipping and trading of liquefied petroleum gas (LPG),
power generation from gas-fired power plants or renewable
energies, and coal production, trading and marketing.

The Gas & Power division is also developing new energies that emit
fewer greenhouse gases to complement hydrocarbons so as to
meet the increasing global demand for energy. For this purpose, 
the Group has two main focuses:

– the upstream/downstream integration of the solar photovoltaic
channel (achieved through the acquisition of a 60% stake in
SunPower in 2011);

– the thermochemical and biochemical conversion of feedstock

into fuels or chemicals.

In these fields, TOTAL pursues and strengthens R&D in solar
energy, conversion processing of biomass, gas and coal, energy
storage, carbon capture and storage and gas technologies.

In parallel, the Group is closely monitoring nuclear power
generation and its outlook.

2.9.1. Liquefied natural gas

A pioneer in the LNG industry, TOTAL today ranks second
worldwide among international oil companies (1) and has sound and
diversified positions both in the upstream and downstream portions
of the LNG chain. LNG development is key to the Group’s strategy,
with TOTAL strengthening positions in most major production
zones and markets.

Through its stakes in liquefaction plants located in Indonesia, Qatar,
the United Arab Emirates, Oman, Nigeria, Norway and, since 2009,
Yemen, TOTAL markets LNG in all worldwide markets. In 2011,
TOTAL sold 13.2 Mt of LNG, an increase of 7.3% compared
to 2010 LNG sales (12.3 Mt) and of 48.3% compared to 2009 
sales (8.9 Mt). The start-up of the Angola LNG plant in 2012,
together with the Group’s liquefaction projects in Australia, 
Nigeria and Russia, are expected to allow for growth to continue 
in the coming years.

The Gas & Power division is responsible for LNG operations
downstream from liquefaction plants(2). It is in charge of LNG
marketing to third parties on behalf of the Exploration & Production
division, building up the Group’s LNG portfolio for its trading,
marketing and transport operations as well as re-gasification
terminals.

In Nigeria, TOTAL holds a 15% interest in the Nigeria LNG plant
(NLNG). The Group signed an LNG purchase agreement, initially
intended for deliveries to the United States and Europe, for an
initial 0.23 Mt/y over a 23-year period starting in 2006, to which 
an additional 0.94 Mt/y was added when the sixth train came on
stream in December 2007.

TOTAL also holds a 17% stake in the Brass LNG project, which
calls for the construction of two liquefaction trains, each with a
capacity of 5 Mt/y. In conjunction with this acquisition, TOTAL
signed a preliminary agreement with Brass LNG Ltd setting forth
the principal terms of an LNG purchase agreement for
approximately one-sixth of the plant’s capacity over a 20-year
period. This contract is subject to the final investment decision for
the project by Brass LNG.

In Norway, as part of the Snøvhit project, in which the Group holds
an 18.4% stake, TOTAL signed in 2004 a purchase agreement
for 0.78 Mt/y of LNG over a 15-year period primarily intended for
North America and Europe. Deliveries started in 2007.

In Qatar, TOTAL signed purchase agreements in 2006 for 5.2 Mt/y
of LNG from train 5 (TOTAL, 16.7%) of Qatargas 2 over a 25-year
period. This LNG is expected to be marketed mainly in France, the
United Kingdom and North America. LNG production from this train
started in September 2009.

In Yemen, TOTAL signed an agreement with Yemen LNG Ltd
(TOTAL, 39.62%) in 2005 to purchase 2 Mt/y of LNG over a 
20-year period, starting in 2009, which is initially intended for
delivery in the United States and Europe. LNG production from
Yemen LNG’s first and second trains started in October 2009 
and April 2010, respectively.

Since 2009, part of the volume purchased by the Group pursuant
to its long-term contracts related to the LNG projects mentioned
above has been diverted to higher-value markets in Asia.

(1) Based on publicly available information; upstream and downstream LNG portfolios.
(2) The Exploration & Production division is in charge of the Group's natural gas liquefaction and production operations.

Registration Document 2011. TOTAL

31

2 Business overview

Upstream

In Angola, TOTAL is involved in the construction of the Angola LNG
liquefaction plant (TOTAL, 13.6%), which includes a 5.2 Mt/y train
expected to start up in 2012. As part of this project, TOTAL signed
in 2007 a re-gasified gas purchase agreement for 13.6% of the
quantities produced over a 20-year period.

In Australia, TOTAL holds a 24% stake in the Ichthys LNG project,
which calls for the construction of two LNG trains, each with a
capacity of 4.2 Mt/y. In conjunction with this acquisition, TOTAL
signed an LNG purchase agreement for 0.9 Mt/y over a 15-year
period. The final investment decision of the partners of the Ichthys
LNG project was made in January 2012.

In China, TOTAL signed in 2008 an LNG sale agreement with China
National Offshore Oil Company (CNOOC). This agreement, starting
in 2010 for a 15-year period, provides for the supply by TOTAL of
up to 1 Mt/y of LNG to CNOOC. The gas supplied comes from the
Group’s global LNG portfolio.

In South Korea, TOTAL signed an LNG sale agreement in 2011
with Kogas. Under this agreement, TOTAL will deliver up to 2 Mt/y
of LNG to Kogas between 2014 and 2031. This gas will come from
the Group’s global LNG portfolio.

With regard to LNG transport operations, since 2004 TOTAL has
been the direct long-term charterer of the Arctic Lady, a 145,000 m3
LNG tanker that ships TOTAL’s share of production from the Snøvhit
liquefaction plant in Norway. In November 2011, TOTAL signed a
second long-term contract for the chartering of a 165,000 m3 LNG
tanker, the Maersk Meridian, in order to strengthen its transport
capacities with regards again to its lifting commitments in Norway.

The Group also holds a 30% stake in Gaztransport & Technigaz
(GTT), which focuses mainly on the design and engineering of
membrane cryogenic tanks for LNG tankers. At year-end 2011, 
out of a worldwide tonnage estimated at 386 LNG tankers (1), 
258 active LNG tankers were equipped with membrane tanks built
under GTT licenses.

2.9.2. Trading

In 2011, TOTAL continued to pursue its strategy of developing its
operations downstream from natural gas and LNG production. 
The aim of this strategy is to optimize access for the Group’s
current and future production to traditional markets (with long-term
contracts) and to markets open to international competition (with
short-term contracts and spot sales). In the context of deregulated
markets, which allow customers to more freely access suppliers, 
in turn leading to new marketing arrangements that are more
flexible than traditional long-term contracts, TOTAL is developing
trading, marketing and logistics businesses to offer its natural gas
and LNG production directly to customers.

In parallel, the Group has operations in electricity trading and LPG
as well as coal marketing.

Furthermore, in 2011 TOTAL began to market the petcoke
production of the Port Arthur refinery (United States) on the
international market.

The Gas & Power division’s trading teams are located in London,
Houston, Geneva and Singapore and conduct most of their
business through the Group’s wholly-owned subsidiaries Total
Gas & Power and Total Gas & Power North America.

(1) Gaztransport & Technigaz data.

32

TOTAL. Registration Document 2011

2.9.2.1. Gas and electricity

TOTAL has gas and electricity trading operations in Europe and
North America with a view to selling the Group’s production and
supplying its marketing subsidiaries.

In Europe, TOTAL marketed 1,500 Bcf (42.5 Bm3) of natural gas
in 2011, compared to 1,278 Bcf (36.2 Bm3) in 2010 and 1,286 Bcf
(36.5 Bm3) in 2009, including approximately 12% coming from the
Group’s production. In addition, TOTAL marketed 24.2 TWh of
electricity in 2011, compared to 27.1 TWh in 2010 and 35 TWh
in 2009, which came mainly from external resources.

In North America, TOTAL marketed 1,694 Bcf (48 Bm3) of 
natural gas in 2011, compared to 1,798 Bcf (51 Bm3) in 2010
and 1,586 Bcf (45 Bm3) in 2009, supplied by its own production 
or external resources.

2.9.2.2. LNG

TOTAL has LNG trading operations through spot sales and 
fixed-term contracts as described in section 2.9.1. Since 2009,
new purchase agreements (Qatargas 2, Yemen LNG) and new 
sale agreements (China, India, Thailand, South Korea and Japan)
have substantially developed the Group’s LNG marketing
operations, particularly in Asia’s most buoyant markets. 
This spot and fixed-term LNG portfolio allows TOTAL to supply 
gas to its main customers worldwide, while retaining a sufficient
degree of flexibility to react to market opportunities.

In 2011, TOTAL purchased 99 contractual cargos and 10 spot
cargos from Qatar, Yemen, Nigeria, Norway, Russia and Egypt,
compared to 94 and 12, respectively, in 2010 and 23 and 12,
respectively, in 2009.

2.9.2.3. LPG

In 2011, TOTAL traded and sold approximately 5.7 Mt of LPG
(butane and propane) worldwide, compared to 4.5 Mt in 2010
and 4.4 Mt in 2009. Approximately 28% of these quantities came
from fields or refineries operated by the Group. LPG trading
involved the use of 7 time-charters, representing 188 voyages
in 2011, and approximately 142 spot charters.

2.9.2.4. Coal

In 2011, TOTAL marketed 7.5 Mt of coal in the international market,
compared to 7.3 Mt in 2010 and 2009. Approximately 70% of this
coal comes from South Africa. More than three-quarters of the
volume was sold in Asia, where coal is used primarily to generate
electricity, with the remaining volume marketed in Europe.

2.9.2.5. Petcoke

In 2011, TOTAL began to market the petcoke produced by the
coker at the Port Arthur refinery. Approximately 0.6 Mt of petcoke
was sold on the international market in 2011 to cement plants and
electricity producers, mainly in Mexico, Brazil, Turkey and China.

Business overview 2

Upstream

2.9.3. Marketing

To unlock value from the Group’s production, TOTAL has gradually
developed gas, electricity and coal marketing operations with end
users in the United Kingdom, France, Spain and Germany.

In the United Kingdom, TOTAL sells gas and power to the
industrial and commercial segments through its subsidiary Total
Gas & Power Ltd. In 2011, volumes of gas sold amounted to 
162 Bcf (4.6 Bm3), compared to 173 Bcf (4.9 Bm3) in 2010 and 
130 Bcf (3.7 Bm3) in 2009. Sales of electricity totaled
approximately 4.1 TWh in 2011, stable compared to 2010
and 2009.

In France, TOTAL markets natural gas through its subsidiary 
Total Energie Gaz (TEGAZ), the overall sales of which were 208 Bcf
(5.9 Bm3) in 2011, compared to 226 Bcf (6.4 Bm3) in 2010 and 
208 Bcf (5.9 Bm3) in 2009. The Group also markets coal to its
French customers through its subsidiary CDF Energie, with sales 
of approximately 1.2 Mt in 2011, compared to 1.3 Mt in 2010 and 
1 Mt in 2009.

In Spain, TOTAL markets natural gas to the industrial and
commercial segments through Cepsa Gas Comercializadora, 
in which it holds a 35% stake. In 2011, volumes of gas sold
amounted to 85 Bcf (2.4 Bm3), like in 2010 and compared to 
70 Bcf (2 Bm3) in 2009.

In Germany, Total Energie created a marketing subsidiary in 2010,
Total Energy Gas GmbH, which began commercial operations
in 2011, making its first sales to industrial customers and service
companies.

The Group also holds stakes in the marketing companies that are
associated with the Altamira and Hazira LNG re-gasification
terminals located in Mexico and India, respectively.

2.9.4. Gas facilities

TOTAL develops and operates its natural gas transport 
networks, gas storage facilities (both liquid and gaseous) and 
LNG re-gasification terminals downstream from its natural gas 
and LNG production.

2.9.4.1. Transport of natural gas

In France, the Group’s transport operations located in the
southwest of the country are grouped under Total Infrastructures
Gaz France (TIGF), a wholly-owned subsidiary of the Group. 
This subsidiary operates a regulated transport network of 5,000 km
of gas pipelines. As part of the development of Franco-Spanish
interconnections, TOTAL decided in 2011 to complete the
Euskadour (France-Spain link) project with commissioning
scheduled in 2015. This decision followed the decisions made
in 2010 to invest in the Artère du Béarn and Girland gas pipeline
projects (reinforcement of Artère de Guyenne), with commissioning
scheduled in 2013.

Another highlight of 2011 was the implementation by TIGF 
of the Third Energy Package adopted by the European Union 
in July 2009, which entails splitting network operations from
production and supply operations.

In South America, TOTAL owns interests in several natural gas
transport companies in Argentina, Chile and Brazil. These assets
represent a total integrated network of approximately 9,500 km 

of pipelines serving the Argentinean, Chilean and Brazilian markets
from gas-producing basins in Bolivia and Argentina, where the
Group has natural gas reserves. These natural gas transport
companies are challenged by a difficult operational and financial
environment in Argentina stemming from the absence of an
increase in transport tariffs and the restrictions imposed on gas
exports. The Group successfully negotiated in 2011 financial
arrangements with some of its customers, which resulted in a
significant improvement in earnings for GasAndes, a company 
in which TOTAL holds a 56.5% stake.

2.9.4.2. Storage of natural gas and LPG

In France, the Group’s storage operations located in the southwest
are grouped under TIGF. This subsidiary operates two storage units
under a negotiated legal regime with a usable capacity of 92 Bcf
(2.6 Bm3).

Through its 35.5% stake in Géométhane, TOTAL owns natural gas
storage in salt cavern in Manosque with a capacity of 10.5 Bcf
(0.3 Bm3). A proposed 7 Bcf (0.2 Bm3) increase in storage capacity
was approved in February 2011, with commissioning scheduled
in 2017-2018.

In India, TOTAL holds a 50% stake in South Asian LPG Limited
(SALPG), a company that operates an underground import and
storage LPG terminal located on the east coast of the country. 
This cavern, the first of its kind in India, has a storage capacity
of 60 kt. In 2011, inbound vessels transported 850 kt of LPG,
compared to 779 kt in 2010 and 606 kt in 2009.

2.9.4.3. LNG re-gasification

TOTAL has entered into agreements to obtain long-term access 
to LNG re-gasification capacity on the three continents that are 
the largest consumers of natural gas: North America (the United
States and Mexico), Europe (France and the United Kingdom), 
and Asia (India). This diversified presence allows the Group to
access new liquefaction projects by becoming a long-term buyer 
of a portion of the LNG produced at these plants, thereby
strengthening its LNG supply portfolio.

In France, TOTAL holds a 27.6% stake in Société du Terminal
Méthanier de Fos Cavaou (STMFC) and has, through its affiliate
Total Gas & Power, a re-gasification capacity of 2.25 Bm3/y.
The terminal received 59 vessels in 2011.

In 2011, TOTAL acquired a 9.99% stake in Dunkerque LNG
(EDF 65%, operator) in order to develop a methane terminal project
with a capacity of 13 Bm3/y. Trade agreements have also been
signed which allow TOTAL to reserve up to 2 Bm3/y of re-gasification
capacity over a 20-year period. Commissioning of the terminal is
scheduled for the end of 2015.

In the United Kingdom, through its equity interest in the
Qatargas 2 project, TOTAL holds an 8.35% stake in the South
Hook LNG re-gasification terminal and an equivalent right of use 
to the terminal. Phase 2 of the terminal was commissioned in
April 2010, which increased the terminal’s total capacity to 
742 Bcf/y (21 Bm3/y). The terminal operates at nearly 80% of its
capacity and in 2011 re-gasified nearly 100 cargoes from Qatar.

In Croatia, TOTAL is involved in the study of an LNG re-gasification
terminal on Krk Island, on the northern Adriatic coast.

In Mexico, TOTAL sold in 2011 its entire stake in the Altamira 
re-gasification terminal. However, TOTAL retained its 25%

Registration Document 2011. TOTAL

33

2 Business overview

Upstream

reservation of the terminal’s capacity, i.e., 59 Bcf/y (1.7 Bm3/y)
through its 25% stake in Gas del Litoral.

In the United States, TOTAL has reserved a re-gasification
capacity of approximately 353 Bcf/y (10 Bm3/y) at the Sabine 
Pass terminal (Louisiana) for a 20-year period ending in 2029.

In India, TOTAL holds a 26% stake in the Hazira terminal, which
has a natural gas re-gasification capacity of 177 Bcf/y (5 Bm3/y).
The terminal, located on the west coast of India in the Gujarat state,
is a merchant terminal with operations that cover both LNG 
re-gasification and gas marketing. After a year of sluggish activity
in 2010, the terminal’s full capacities are under contract for 2011
and 2012. The Indian market’s strong growth prospects have led to
a decision to increase the terminal’s capacity to 230 Bcf/y
(6.5 Bm3/y) starting in 2013.

2.9.5. Electricity generation

In a context of increasing global demand for electricity, TOTAL has
developed expertise in the power generation sector, especially
through cogeneration and combined cycle power plant projects.

The Group is also involved in power generation projects from
renewable sources and is closely monitoring nuclear power
generation and its outlook.

2.9.5.2. Electricity from nuclear energy sources

In France, TOTAL partners with EDF and other players through
its 8.33% interest in the second French EPR project in Penly, 
in the northwest of the country, for which studies are underway.

The Group is closely monitoring nuclear power generation and 
its outlook.

2.9.5.3. Electricity from renewable 
energy sources

In concentrated solar power, TOTAL, in partnership with Spanish
company Abengoa Solar, won the call for tenders for the construction
and 20-year operation of a 109 MW concentrated solar power plant in
Abu Dhabi. The Shams project (TOTAL, 20%) is being carried out in
partnership with Masdar through the Abu Dhabi Future Energy
Company, which holds a 60% stake in the project. Construction work
started in July 2010 and start-up is expected during the second
semester of 2012. The plant’s production will be sold to ADWEC.

In wind power, TOTAL owns a 12 MW wind farm in Mardyck (near
Dunkirk, France), which was commissioned in 2003.

With respect to marine energy, TOTAL holds a 26.6% share in
Scotrenewables Marine Power, located in the Orkney Islands in
Scotland. Tests are being conducted on a 250 kW prototype.

2.9.5.1. Electricity from conventional 
energy sources

2.9.6. Solar energy

In Abu Dhabi, the Taweelah A1 plant combines electricity
generation and water desalination. It is owned by Gulf Total
Tractebel Power Cy, in which TOTAL holds a 20% stake. 
The Taweelah A1 power plant, in operation since 2003, currently
has net power generation capacity of 1,600 MW and water
desalination capacity of 385,000 m3 per day. The plant’s production
is sold to Abu Dhabi Water and Electricity Company (ADWEC) as
part of a long-term agreement.

In Nigeria, TOTAL and its partner, the state-owned Nigerian
National Petroleum Corporation (NNPC), own interests in two 
gas-fired power plant projects that are part of the government’s
objectives to develop power generation and increase the share of
natural gas production for domestic use:

– The Afam VI project, part of the Shell Petroleum Development
Company (SPDC) joint venture in which TOTAL holds a 10%
stake, concerns the development of a 630 MW combined-cycle
power plant. Commercial operations started in December 2010.

– The development of a new 417 MW combined-cycle power plant
near the city of Obite (Niger Delta) in connection with the OML 
58 gas project, part of the joint venture between NNPC and
TOTAL (40%, operator). A final investment decision is expected
in the first half of 2012 and commissioning is scheduled in the
first half of 2014 in open-cycle and in early 2015 in closed-cycle.
The power plant will be connected to the existing power grid
through a new 108 km high-voltage transmission line.

In Thailand, TOTAL owns 28% of Eastern Power and Electric
Company Ltd, which operates the combined-cycle gas power plant
in Bang Bo, with a capacity of 350 MW, in operation since 2003.
The plant’s production is sold to the Electricity Generating Authority
of Thailand under a long-term agreement.

TOTAL is developing upstream operations through industrial
production and downstream marketing activities in the photovoltaic
sector based on crystalline silicon technology. The Group is also
pursuing R&D in this field through several partnerships, as well as in
the fields of thin films, transverse systems research and solar
energy storage.

In 2011, TOTAL took a major step toward implementing its solar
photovoltaic strategy, where the Group has been active since 1983,
by acquiring a majority stake in the U.S. company SunPower.

2.9.6.1. Solar photovoltaic

2.9.6.1.1. SunPower

In June 2011, following a friendly takeover bid, TOTAL acquired
60% of SunPower, a U.S. company based in San Jose, California
and listed on NASDAQ (NASDAQ: SPWR). TOTAL now appoints
the majority of the members of SunPower’s board of directors.
SunPower is an integrated player that designs, manufactures and
supplies the highest-efficiency solar panels in the market. It is active
throughout the solar chain, from cell production to the design and
construction of turnkey large power plants.

Upstream, SunPower manufactures all of its cells in Asia (Philippines,
Malaysia). In 2011, SunPower operated twelve cell manufacturing
lines at its plant in Melaka, Malaysia (SunPower, 50% joint venture),
which has a capacity of 600 MWp/y. SunPower’s overall cell
production capacity at the beginning of 2012 was 1,300 MWp/y.

Downstream, SunPower is present in most major geographic
markets (United States, Europe, Australia and Asia), with operations
ranging from residential roof tiles to large solar power plants.

A specific R&D agreement between TOTAL and SunPower has also
been signed.

34

TOTAL. Registration Document 2011

Business overview 2

Upstream

As of January 2012, TOTAL owns 66% of SunPower following 
the Tenesol transaction described below.

MicroElectronics Center (IMEC) near the University of Leuven,
Belgium, in an effort to increase the efficiency of solar cells.

2.9.6.1.2. Tenesol

Tenesol is a French company that designs, manufactures, markets,
installs and operates solar photovoltaic systems. In October 2011,
TOTAL became the sole shareholder of Tenesol after having finalized
the acquisition of its EDF partner’s shares (excluding overseas
activities). Tenesol owns solar panel manufacturing plants (South
Africa, France), which have a total capacity of nearly 200 MWp/y.

TOTAL and SunPower reached an agreement whereby, in 2012,
Tenesol’s operations, along with the solar panel plant in Moselle,
northeastern France (see paragraph 2.9.6.1.4 of this Chapter), 
became part of SunPower.

2.9.6.1.3. Photovoltech

TOTAL holds a 50% interest in Photovoltech, a Belgian company
specialized in manufacturing multicrystalline photovoltaic cells.
In 2011, Photovoltech finalized the ramp-up of its third production
line, raising the total production capacity of its plant in Tienen,
Belgium to 155 MWp/y.

2.9.6.1.4. Other assets

In 2011, TOTAL began the construction of a solar panel production
and assembly plant in the northeastern region of Moselle in France,
which is expected to begin operations in 2012 with an overall
capacity of 44 MWp/y.

In addition, Tenesol’s overseas activities remain 50-50 subsidiaries
of TOTAL and EDF through a new company named Sunzil.

Finally, the Group is continuing its projects to display solar
application solutions as part of decentralized rural electrification
projects in a number of countries, including in South Africa via
Kwazulu Energy Services Company (KES) in which TOTAL holds
a 35% stake. New projects are being studied in Africa and Asia.

2.9.6.1.5. Solar photovoltaic 
market context in 2011

In 2011, the photovoltaic sector was forced to cope with a difficult
environment marked by excess cell production capacity and
modification or cancellation of subsidy programs. This transition
period is expected to result in a consolidation of the sector followed
by the emergence of a competitive industry. As a clean energy,
solar power has a large potential and should eventually become 
an indispensible part of the energy mix.

2.9.6.2. New solar technologies

TOTAL has committed to developing innovative technologies 
to improve its portfolio of solar projects. The Group has major 
R&D programs through partnerships with major laboratories 
and international research institutes in France and abroad.

In the upstream solar chain, TOTAL holds a 30% stake in AE
Polysilicon Corporation (AEP), a U.S. company based near
Philadelphia, Pennsylvania. AEP has developed a new continuous
process to produce solar-grade granular polysilicon.

With respect to the production of crystalline silicon cells and panels,
the Group is continuing its partnership with the Interuniversity

Regarding thin-film technologies and silicon-based nano-materials,
in 2009 the Group partnered with the Laboratoire de Physique des
Interfaces et des Couches Minces de l’École Polytechnique
(LPICM) and the French National Center for Scientific Research
(CNRS) to set up a joint research team in the Saclay area in France.
TOTAL also entered into a research partnership with Toulouse-
based Laboratoire d’analyse et d’architecture des systèmes (LAAS)
to develop associated electrical systems. The aim of these
partnerships is to improve the efficiency of the photovoltaic chain 
in order to substantially lower costs in this sector.

In organic solar technologies, the Group acquired approximately
25% of the U.S. start-up Konarka in 2008. Since 2009, Konarka
Technologies Inc has carried out research projects in cooperation
with TOTAL to develop solar film on a large scale.

Regarding solar energy storage, TOTAL entered in 2009 into 
a research agreement with the Massachusetts Institute of
Technology (MIT) in the United States to develop a new stationary
battery technology.

2.9.7. Biotechnologies 
Conversion of biomass

TOTAL is exploring a number of avenues for developing biomass
depending on the resource used, the nature of the target markets
(e.g., fuels, lubricants, petrochemicals, specialty chemicals) and 
the conversion processes.

The Group has chosen to target the two primary conversion
processes: biological and thermochemical.

In June 2010, TOTAL entered into a strategic partnership with
Amyris Inc., a U.S. start-up specializing in biotechnologies. 
The Group acquired a stake in Amyris’ share capital (21.28% as 
of February 24, 2012) and signed a collaboration framework
agreement that includes research, development, production and
marketing partnerships with the creation of an R&D team. Two
programs have been approved in 2011 to develop a biojet fuel as
well as a biodiesel. At the end of 2011, partners agreed to create a
joint-venture to produce and commercialize advanced molecules
intended for the fuels, lubricants and special fluids markets.

Amyris owns a cutting-edge industrial synthetic biological platform
designed to create and optimize micro-organisms (yeasts, algae,
bacteria) that can convert sugars into fuels and chemicals. 
Amyris owns research laboratories and a pilot unit in California 
as well as a pilot plant and a demonstration facility in Brazil.
Industrial production of farnesene began in 2011 at three partner
sites (in Brazil, the United States and Spain) representing a nominal
annual capacity of 50,000 m³. A fourth production site is as well
under construction and shall be completed in 2012.

In addition, the Group continues to develop a network of 
R&D partnerships, including with the Joint BioEnergy Institute 
(JBEI) Novogy (United States), the University of Wageningen
(Holland) and the Toulouse White Biotechnology consortium (TWB)
(France) in technology segments that are complementary with
Amyris’ platform: deconstruction of lignocelluloses and new
biosynthesis processes.

Registration Document 2011. TOTAL

35

2 Business overview

Upstream

The Group is also assessing the potential of phototrophic
processes and bio-engineering of microalgae. In December 2011, 
it entered into a partnership with Cellectis S.A. in exploratory
research on molecules similar to petroleum products, from
microalgae, for the energy and chemicals markets.

In addition, to support the commercial development of DME,
TOTAL is involved with eight Japanese companies in a program
intended to heighten consumers’ awareness of this new fuel 
in Japan. The 80 kt/y production plant (TOTAL, 10%), located 
in Niigata, started up in 2009.

Finally, via the International DME Association (IDA), TOTAL is
participating in studies on the combustion of blends that 
include DME and in standardization efforts regarding the use 
of DME as fuel.

2.9.9. Coal production

For nearly thirty years, TOTAL has produced and exported coal
from South Africa primarily to Europe and Asia. In 2011, TOTAL
produced 3.8 Mt of coal.

With the start-up of production on the Dorstfontein East mine
in 2011, the subsidiary Total Coal South Africa (TCSA) owns and
operates five mines in South Africa. The Group continues to study
other projects aimed at developing its mining resources.

The South African coal produced by TCSA or bought from third-
parties’ mines is either marketed locally or exported through the
port of Richard’s Bay, in which TOTAL holds a 5.7% interest.

2.9.8. Carbochemistry

2.9.8.1. Carbon capture and storage

TOTAL is involved in a program to develop new carbon capture and
storage technologies to reduce the environmental footprint of the
Group’s industrial projects based on fossil energy.

In partnership with the French IFP Énergies Nouvelles (French
Institute for Oil and Alternative Energies), TOTAL is involved in an
R&D program related to chemical looping combustion, a new
process to burn solid and gas feedstock that includes carbon
capture at a very low energy cost. In 2010, this partnership resulted
in the construction of a demonstration pilot at the Solaize site in
France. A large-scale pilot is expected to be commissioned
in 2013.

The Group is also involved in the EU-co-funded Carbolab project
that intends to validate the carbon storage technology in coal
seams and coalbed methane recovery.

2.9.8.2. DME

TOTAL is involved in the European “Bio-DME” project in Sweden,
the goal of which is to validate a di-methyl ether (DME) production
chain through gasification of black liquor generated by a pulp mill.
The pilot plant located in Pitea successfully came into production 
at the end of 2011. To date, three metric tons of bio-DME that 
meet the Group’s specifications for use as fuel have already been
produced.

36

TOTAL. Registration Document 2011

Business overview 2

Downstream

3. Downstream

The Downstream segment comprises TOTAL’s Refining & Marketing
and Trading & Shipping divisions.

(cid:129) Among the largest refiners/marketers in Western Europe(1)
(cid:129) No.1 marketer in Africa(2)
(cid:129) Refining capacity of approximately 2.1 Mb/d at year-end 2011
(cid:129) 14,819 service stations at year-end 2011
(cid:129) Approximately 3.6 Mb/d of products sold in 2011
(cid:129) One of the leading traders of oil and refined products worldwide
(cid:129) €1.9 billion invested in 2011
(cid:129) 29,423 employees

The persistence of an unfavorable economic environment for
refining, affecting Europe in particular, led the Group to recognize
an impairment in the Downstream, on European refining assets, in
the third and fourth quarters of 2011 in the amount of €700 million
in operating income and €478 million in net operating income.
These elements have been treated as adjustment items.

The ROACE(3) for the Downstream segment was 7% in 2011
compared to 8% in 2010.

2010 refined products sales 
by geographical area: 3,639 kb/d(a)

Refinery throughput(a)

(in kb/d)

2009

2,151

2010

2011

2,009

1,863

1,901

1,756

1,617

Europe  63%

Americas  13%

Africa  11%

Rest of World  13%

Europe

Rest of 
World

250

253

246

(a)  Including Trading and TOTAL’s share in CEPSA and, as from October 1, 2010, 

in TotalErg.

In October 2011, the Group announced a proposed reorganization
of its Downstream and Chemicals segments. The procedure for
informing and consulting with employee representatives took place
and the reorganization became effective on January 1, 2012.

This led to organizational changes, with the creation of:

– a Refining & Chemicals segment, a large industrial center that
encompasses refining, petrochemicals, fertilizers and specialty
chemicals operations. This segment also includes oil trading and
shipping activities.

– a Supply & Marketing segment, which is dedicated to worldwide

supply and marketing activities in the oil products field.

The Downstream activities described above, including the data as
of December 31, 2011, are presented based on the organization 
in effect up to December 31, 2011.

(a)  Including TOTAL’s share in CEPSA and, 
as from October 1, 2010, in TotalErg

For the full-year 2011, refinery throughput decreased by 7%
compared to 2010, essentially due to the sale of the Group’s interest
in CEPSA and to a high level of major turnarounds than in 2010.

Downstream segment financial data

(M€)                                                     2011         2010         2009

Non-Group sales                            141,907      123,245     100,518
Adjusted operating income                 1,238          1,251         1,026
Adjusted net operating income           1,083          1,168           953

The European refinery margin indicator (ERMI) averaged 17.4 $/t
in 2011, a decrease of 36% compared to 2010.

For the full year 2011, adjusted net operating income for the
Downstream segment was €1,083 million, a decrease of 7%
compared to €1,168 million in 2010.

Expressed in dollars, the adjusted net operating income for the
Downstream segment was 1.5 B$, a decrease of 3% compared
to 2010. The decrease is essentially due to the negative impact 
of the deterioration in refining margins in 2011 while marketing
performed nearly at the 2010 level.

(1) Based on publicly available information, refining and/or sales capacities.
(2) PFC Energy based on quantities sold.
(3) Calculated based on adjusted net operating income and average capital employed, using replacement cost.

Registration Document 2011. TOTAL

37

2 Business overview

Downstream

3.1. Refining & Marketing

TOTAL’s worldwide refining capacity was 2,088 kb/d at year
end 2011, compared to 2,363 kb/d in 2010 and 2,594 kb/d
in 2009. The Group’s worldwide refined products sales (including
trading operations) in 2011 were 3,639 kb/d, compared to 
3,776 kb/d in 2010 and 3,616 kb/d in 2009.

TOTAL is among the largest refiners/marketers in Western Europe(1),
and the leading marketer in Africa(2).

Directly or via its holdings, TOTAL has a worldwide retail network
of 14,819 service stations at year end 2011, compared to 17,490
in 2010 and 16,299 in 2009. Through its retail network, TOTAL
provides fuels to more than 3 million customers every day. In
addition, TOTAL produces a broad range of specialty products,
such as lubricants, liquefied petroleum gas (LPG), jet fuel, special
fluids, bitumen, heavy fuel, marine fuel and petrochemical feedstock.

The Group continues to adapt its business and improve positions 
in a context of growing demand worldwide, mainly in non-OECD
countries, by focusing on three areas:

– adapting to mature markets in Europe;

– developing its positions in growth markets (Africa, Asia and the

Middle East); and

– developing specialty products worldwide.

In July 2011, TOTAL closed the sale to IPIC of its 48.83% stake in
CEPSA as part of a public takeover bid on the entire share capital of
CEPSA. With respect to Refining & Marketing operations, this sale
concerns mainly four Spanish refineries (Huelva, Algeciras, Tenerife,
Tarragona) and some marketing activities in Spain and Portugal.

In October 2011, TOTAL sold its network of service stations and 
its fuel and heating oil marketing business in the United Kingdom,
the Channel Islands and the Isle of Man.

3.1.1. Refining

TOTAL has equity stakes in twenty refineries (including ten that it
operates), located in Europe, the United States, the French West
Indies, Africa and China.

In 2011, TOTAL continued its program of selective investments 
in Refining, which is focused on three areas: pursuing major
ongoing projects (deep conversion at the Port Arthur refinery and
construction of the Jubail refinery), adapting the European refining
system to structural market changes, and increasing safety and
energy efficiency.

In Western Europe, TOTAL’s refining capacity was 1,792 kb/d
in 2011, compared to 2,049 kb/d in 2010 and 2,282 kb/d in 2009,
accounting for 85% of the Group’s overall refining capacity. The
decrease in 2011 was due to the sale of the Group’s stake in
CEPSA. The Group operates nine refineries in Western Europe and
owns stakes in the Schwedt refinery in Germany and two refineries
in Italy through its interest in TotalErg.

− In France, where it owns five refineries, the Group continues to

adapt its refining capacities and shift the production emphasis to
diesel, in a context of structural decline in petroleum products
demand in Europe and an increase in gasoline surpluses.

(1) Based on publicly available information, refining capacities and quantities sold.
(2) PFC Energy, based on quantities sold.

38

TOTAL. Registration Document 2011

Since autumn 2010, TOTAL has been implementing its project 
to repurpose the Flanders site. The shutdown of the refining
business will lead to gradually dismantling the units. The Group
has commenced repurposing the site through the creation of a
technical support center, a refining training school, an oil depot 
and business offices.

In addition, the industrial plan started in 2009 to adapt the
Group’s refining base in France is ongoing. This plan is intended
to reconfigure the Normandy refinery and rescale certain
corporate departments at the Paris headquarters. At the
Normandy refinery, the project is intended to upgrade the refinery
and shift the production emphasis to diesel. For this purpose, 
the investments will result in the eventual reduction of the annual
distillation capacity to 12 Mt from 16 Mt, upsizing the distillate
hydrocracker and improving energy efficiency by lowering carbon
dioxide emissions. The new structure is expected to become
operational at the end of 2013.

In summer 2010, the Group divested its minority interest (40%) 
in the Société de la Raffinerie de Dunkerque (SRD), a company
that specializes in bitumen and base oil production.

− In the United Kingdom, the hydrodesulphurization (HDS) unit 
at the Lindsey refinery was commissioned in February 2011. 
The unit makes it possible to process up to 70% of high-sulphur
crudes, compared to 10% previously, and increase low-sulphur
diesel production. In 2010, the Group announced that it would
offer for sale its Lindsey refinery in the United Kingdom. Due to
the difficult market conditions and the lack of sufficiently
attractive and competitive offers, the Group decided in
early 2012 to maintain the refinery within its refining network.

− In Germany, an additional HDS unit designed to supply the
German market with low-sulphur heating oil started up in
autumn 2009 at the Leuna refinery.

− In Italy, TotalErg (TOTAL, 49%) has operated the Rome refinery
(100%) since October 2010 and holds a 25.9% stake in the
Trecate refinery.

In the United States, TOTAL operates the Port Arthur refinery 
in Texas, with a capacity of 174 kb/d. In 2008, TOTAL launched 
an upgrading program that included the construction of a
desulphurization unit commissioned in July 2010 and a vacuum
distillation unit, a deep-conversion unit (or coker) and other
associated units, which were successfully commissioned in
April 2011. This project enables the refinery to process more 
heavy and high-sulphur crudes and to increase production of 
lighter products, in particular low-sulphur distillates.

In Saudi Arabia, TOTAL and Saudi Arabian Oil Company 
(Saudi Aramco) created a joint venture in 2008, Saudi Aramco 
Total Refining and Petrochemical Company (SATORP), to build
a 400 kb/d refinery in Jubail held by Saudi Aramco (62.5%) and
TOTAL (37.5%). TOTAL and Saudi Aramco each plan to retain
a 37.5% interest with the remaining 25% expected to be listed on
the Saudi stock exchange. The main contracts for the construction
of the refinery were signed in mid-2009, concurrent with the 
start-up of work. Commissioning is expected in 2013.

Business overview 2

Downstream

In the French West Indies, the Group has a 50% stake in the
company Société Anonyme de la Raffinerie des Antilles (SARA),
which owns a refinery in Martinique.

In China, TOTAL has a 22.4% stake in the WEPEC refinery, located
in Dalian, in partnership with Sinochem and PetroChina.

The heavy conversion process of this refinery is designed for
processing heavier crudes produced nearby and selling fuels and
lighter products that meet strict specifications and are mainly
intended for export. The refinery will also be integrated with
petrochemical units.

In Africa, the Group has minority stakes in five refineries in South
Africa, Senegal, Côte d’Ivoire, Cameroon and Gabon.

3.1.1.1. Crude oil refining capacity

The table below sets forth TOTAL’s daily crude oil refining capacity(a):

As of December 31,
(kb/d)                                                                                                                                                             2011               2010               2009

Refineries operated by the Group                                                                                                                                                                     

Normandy (France)                                                                                                                                       199                 199                 338
Provence (France)                                                                                                                                         158                 158                 158
Flanders (France)                                                                                                                                               -                       -                 137
Donges (France)                                                                                                                                           230                 230                 230
Feyzin (France)                                                                                                                                              117                 117                 117
Grandpuits (France)                                                                                                                                       101                 101                 101
Antwerp (Belgium)                                                                                                                                         350                 350                 350
Leuna (Germany)                                                                                                                                           230                 230                 230
Rome (Italy)(b)                                                                                                                                                     -                       -                   64
Lindsey - Immingham (United Kingdom)                                                                                                       221                 221                 221
Vlissingen (Netherlands)(c)                                                                                                                                82                   81                   81
Port Arthur, Texas (United States)                                                                                                                 174                 174                 174

Subtotal                                                                                                                                                   1,862             1,861             2,201

Other refineries in which the Group has equity stakes(d)                                                                                 226                 502                 393

Total                                                                                                                                                         2,088             2,363             2,594

(a) For refineries not 100% owned by TOTAL, the capacity shown is TOTAL’s equity share of the site’s overall refining capacity.
(b) TOTAL’s stake was 71.9% until September 30, 2010.
(c) TOTAL’s stake is 55%.
(d) TOTAL has equity stakes ranging from 12% to 50% in ten refineries (five in Africa, two in Italy, one in Germany, one in Martinique and one in China). TOTAL divested its stake in the

Indeni refinery in Zambia in 2009. Since October 2010, the amounts include the Group’s share in the Rome and Trecate refineries through its stake in TotalErg. TOTAL divested its stake
in CEPSA (four refineries) in 2011.

3.1.1.2. Refined products

The table below sets forth by product category TOTAL’s net share of refined quantities produced at the Group’s refineries(a):

(kb/d)                                                                                                                                                             2011               2010               2009

Gasoline                                                                                                                                                       350                 345                 407
Aviation fuel(b)                                                                                                                                                 158                 168                 186
Diesel and heating oils                                                                                                                                   804                 775                 851
Heavy fuels                                                                                                                                                   179                 233                 245
Other products                                                                                                                                             335                 359                 399

Total                                                                                                                                                         1,826             1,880             2,088

(a) For refineries not 100% owned by TOTAL, the production shown is TOTAL’s equity share of the site’s overall production.
(b) Avgas, jet fuel and kerosene.

Registration Document 2011. TOTAL

39

2 Business overview

Downstream

3.1.1.3. Utilization rate

The tables below set forth the utilization rate of the Group’s refineries:

On crude and other feedstock(a)(b)                                                                                                             2011               2010               2009

France                                                                                                                                                         91%                 64%               77%
Rest of Europe (excluding CEPSA and TotalERG)                                                                                         77%                 85%               88%
Americas                                                                                                                                                     81%                 83%               77%
Asia                                                                                                                                                             67%                 81%               80%
Africa                                                                                                                                                           80%                 76%               77%
CEPSA and TotalERG(c)                                                                                                                               83%                 94%               93%

Average                                                                                                                                                     83%               77%               83%

(a) Including equity share of refineries in which the Group has a stake.
(b) Crude + crackers’ feedstock/capacity and distillation at the beginning of the year.
(c) For CEPSA in 2011: calculation of the utilization rate based on production and capacity prorated on the first seven months of the year.

On crude(a)(b)                                                                                                                                                2011               2010               2009

Average                                                                                                                                                       78%                 73%               78%

(a) Including equity share of refineries in which the Group has a stake.
(b) Crude/capacity and distillation at the beginning of the year.

3.1.2. Marketing

TOTAL is one of the leading marketers in Western Europe (1). 
The Group is also the largest marketer in Africa, with a market
share of nearly 14%(2).

TOTAL markets a wide range of specialty products produced from its
refineries and other facilities. TOTAL is among the leading companies
in the specialty products market, in particular for lubricants, LPG, 
jet fuel, special fluids, bitumen, heavy fuels and marine fuels, with
products marketed in approximately 150 countries(3).

3.1.2.1. Europe

In Europe, TOTAL has a network of more than 9,400 service
stations in France, Belgium, the Netherlands, Luxembourg and
Germany, as well as in Italy through its share in TotalErg (49%).

TOTAL also operates a network of 615 AS24-branded service
stations dedicated to commercial transporters.

TOTAL is among the leaders in Europe for fuel-payment cards, with
approximately 3.5 million cards issued in twenty-seven European
countries.

In Western Europe, TOTAL continued to optimize its Marketing
business in 2011.

– In France, the network benefits from a wide number of service

stations and a diverse selection of products (such as the Bonjour
convenience stores and car washes). Nearly 2,000 TOTAL-
branded service stations and 270 Elf-branded service stations
are operated in France. TOTAL also markets fuels at nearly 1,800
Elan-branded service stations, generally located in rural areas.

In October 2011, TOTAL launched Total access, a new service
station concept combining low prices with TOTAL brand fuel 
and service quality. The Total access network will be made up 
of around 600 service stations in France, including the 270 
Elf-branded service stations that will be rebranded as Total
access. The project is expected to be fully implemented by 2014.

At the end of 2011, TOTAL finished implementing the project 
to adapt oil logistics operations announced in January 2010. 
The Pontet and Saint Julien oil depots were closed in
October 2010. Operatorship of the Hauconcourt depot was
transferred to a third party in October 2010. In July 2011,
operatorship of the Le Mans oil depot was transferred to 
a third party and the Ouistreham oil depot was divested. 
In January 2010, TOTAL also divested half of its stake (reduced
from 50% to 25%) in Dépôts Pétroliers de La Corse and
transferred operatorship. Dyneff and TOTAL’s logistics assets 
in Port La Nouvelle were pooled in December 2011 under the
umbrella of new company Entrepôt Pétrolier de Port La Nouvelle,
which was created in July 2011.

In 2012, TOTAL is expected to complete the adaptation of oil
logistics operations by implementing the project announced
in September 2011. In the first half of 2012, the Brive and
Chambéry depots are expected to be closed, and operatorship
of the Lorient and Lyon depots is expected to be transferred to
third parties. At the same time, TOTAL is expected to divest 24%
of its current 50% stake in Entrepôt Pétrolier de Lyon. 
The Honfleur depot, which belongs to wholly-owned TOTAL
subsidiary BTT, is expected to be closed in the second half
of 2012.

– In Italy, as part of the optimization of the Group’s downstream
portfolio in Europe, TotalErg (TOTAL, 49%) was created in
autumn 2010 through the merger of Total Italia and ERG Petroli.
TotalErg has become the third largest operator in the Italian
market with a network market share of nearly 13%(4) and more
than 3,350 service stations.

– In the United Kingdom, TOTAL announced in June 2011 that 

it had signed an agreement to sell its network of service stations
and its fuel and heating oil marketing business in the United
Kingdom, the Channel Islands and the Isle of Man. This sale was
closed in October 2011. TOTAL continues to operate in specialty
products in the United Kingdom, particularly lubricants and
aviation fuel.

(1) Based on publicly available information, quantities sold. 
(2) Market share for the markets where the Group operates, based on publicly available information, quantities sold.
(3) Including via national distributors.
(4) PFC Energy, Unione Petrolifera, based on quantities sold.

40

TOTAL. Registration Document 2011

Business overview 2

Downstream

In Northern, Central and Eastern Europe, the Group is
developing its positions primarily in the specialty products market.
In 2011, TOTAL continued to expand its direct presence in the
growing markets of Eastern Europe, in particular for lubricants. 
The Group intends to accelerate the growth of its specialty
products business in Russia, Ukraine and the Balkans through the
development of its direct presence in these markets since 2008.

AS24, which is active in twenty-six European countries, continued
to expand its network, exceeding the milestone of 600 service
stations and opening new outlets in two new countries, Ukraine
(2011) and Georgia (early 2012). The AS24 network is expected to
continue to grow, mainly through expansion in the Mediterranean
Basin and Russia, by strengthening its position in strategic
countries and through its toll payment card service, which covers
more than seventeen countries.

3.1.2.2. Africa & the Middle East

TOTAL is the leading marketer of petroleum products on the African
continent, with a market share of 14% (1). Following the acquisition
of marketing and logistics assets in Kenya and Uganda in 2009, 
the Group runs more than 3,500 service stations in more than forty
countries and operates major networks in South Africa, Nigeria,
Kenya and Morocco. As part of the optimization of its portfolio, 
the Group divested its subsidiary in Benin in late 2010.

TOTAL also has a large presence in Turkey and Lebanon, and is
developing a network of large service stations in Jordan.

In the Middle East, the Group is active mainly in the specialty
products market and is pursuing its growth strategy in the region,
notably through the production and marketing of lubricants.

3.1.2.3. Asia-Pacific

At year-end 2011, TOTAL was present in nearly twenty countries 
in the Asia-Pacific region, primarily in the specialty products market.
The Group is developing its position as a fuel marketer in the
region, in particular in China. TOTAL operates service stations in
Pakistan, the Philippines, Cambodia, Indonesia, and is a significant
player in the Pacific Islands.

In China, the Group operated nearly 160 service stations at 
year-end 2011 through two TOTAL/Sinochem joint ventures.

In India, TOTAL is expected to open in early 2012 its first
lubricants, bitumen, special fluids and additives technical support
center outside Europe.

In Vietnam, TOTAL continues to strengthen its position in the
specialty products market. The Group has become one of the
leaders in the Vietnamese lubricants market due to the acquisitions
of assets at year-end 2009.

3.1.2.4. Americas

In Latin America and the Caribbean, TOTAL is active in nearly
twenty countries, primarily in the specialty products market. 
In the Caribbean, the Group holds a significant position in the fuel
distribution business, which was strengthened by the acquisition
in 2008 of marketing and logistics assets in Puerto Rico, Jamaica
and the Virgin Islands.

In North America, TOTAL markets specialty products, mainly
lubricants, and is continuing to grow with the acquisition at year-
end 2009 of lubricant assets in the province of Quebec in Canada.

3.1.2.5. Sales of refined products

The table below sets forth TOTAL’s sales of refined products by region:

(kb/d)                                                     2011         2010         2009

France                                                   740             725           808
Europe, excluding France(a)                 1,108          1,204         1,245
United States                                           47               65           118
Africa                                                     304             292           281
Rest of the World                                   225             209           189

Total excluding Trading                   2,424         2,495         2,641

Trading                                               1,215          1,281           975

Total including Trading                    3,639         3,776         3,616

(a) Including TOTAL’s share in CEPSA (up to end of July 2011) and, 

as from October 1, 2010, in TotalErg.

3.1.2.6. Service stations

The table below sets forth the number of service stations of the Group:

As of December 31,                            2011         2010         2009

France(a)                                             4,046          4,272         4,606
Europe, excluding France                   5,375          7,790         6,219
of which TotalErg                             3,355          3,221                 -
of which CEPSA                                      -          1,737         1,734
Africa                                                  3,464          3,570         3,647
Rest of the World                               1,934          1,858         1,827

Total                                               14,819       17,490       16,299

(a) Total, Elf and Elan-branded service stations.

3.1.2.7. Biofuels

TOTAL is active in the biodiesel and biogasoline sectors. In 2011,
TOTAL produced and blended 494 kt of ethanol(2) in gasoline at its
European refineries(3) and several oil depots (compared to 464 kt
in 2010 and 510 kt in 2009) and 1,859 kt of VOME(4) in diesel at its
European refineries(5) and several oil depots (compared to 1,737 kt
in 2010 and 1,655 kt in 2009).

TOTAL, in partnership with the leading companies in this area, 
is developing second generation biofuels derived from biomass.
TOTAL is also working with leading worldwide public and private
scientific partners on biochemical and thermochemical biomass
conversion.

The Group is thus participating in French, European and
international bioenergy development programs. As part of this,
TOTAL is involved in two demonstration projects:

– BioTfueL, which aims to develop technology to convert biomass

into biodiesel; and

– Futurol, an R&D project for cellulosic bioethanol, which intends to
develop and promote on an industrial scale a production process
for bioethanol by fermentation of non-food lignocellulosic biomass.

(1) Market share in the countries where the Group operates, based on 2011 publicly available information, quantities sold.
(2) Including ethanol from ETBE (Ethyl-Tertio-Buthyl-Ether) and biomethanol from MTBE (Methyl-Tertio-Butyl-Ether).
(3) CEPSA’s refineries and oil depots are not included in 2011, 2010 and 2009 figures.
(4) VOME: Vegetable-Oil-Methyl-Ester. Including HVO (Hydrotreated Vegetable Oil).
(5) Including Total Erg’s Rome and Trecate refineries in Italy. CEPSA’s refineries and oil depots are not included in 2011, 2010 and 2009 figures.

Registration Document 2011. TOTAL

41

2 Business overview

Downstream

3.1.2.8. Hydrogen and electric mobility

TOTAL is continuing its hydrogen fueling demonstrations as part of
the Clean Energy Partnership in Germany. A new prototype station
is being built in the center of Berlin and is scheduled to open in
February 2012. TOTAL is also involved in the “H2 Mobility” study
underway in Germany, which aims to identify the business model

that would enable the creation of an infrastructure in light of the
potential marketing of fuel cell vehicles between 2015 and 2020.

The number of prototype electric vehicle fueling stations (fast charge)
is increasing. TOTAL now has twelve charging stations in Belgium.
In France, two stations have been completed in the Paris area as
part of the SAVE project, and six are being built in the Netherlands.

3.2. Trading & Shipping

The Trading & Shipping division:

– sells and markets the Group’s crude oil production;
– provides a supply of crude oil for the Group’s refineries;
– imports and exports the appropriate petroleum products for the
Group’s refineries to be able to adjust their production to the
needs of local markets;

– charters appropriate ships for these activities; and
– undertakes trading on various derivatives markets.

3.2.1. Trading

The Trading & Shipping division’s main focus is serving the Group.
In addition, the division’s expertise allows it to extend its scope of
activities beyond its primary focus.

Trading & Shipping’s worldwide activities are conducted through
various wholly-owned subsidiaries, including TOTSA Total Oil
Trading S.A., Total International Ltd, Socap International Ltd,
Atlantic Trading & Marketing Inc., Total Trading Asia Pte, Total
Trading and Marketing Canada L.P., Total Trading Atlantique S.A.
and Chartering & Shipping Services S.A.

TOTAL is one of the world’s largest traders of crude oil and refined products on the basis of volumes traded. The table below sets forth
selected information with respect to the worldwide sales and sources of supply of crude oil and sales of refined products for the Group’s
Trading division for each of the last three years.

Trading of physical volumes of crude oil and refined products amounted to 4.4 Mb/d in 2011.

Trading division’s supply and sales of crude oil and sales of refined products(a)

(kb/d)                                                                                                                                                             2011               2010               2009

Group’s worldwide liquids production                                                                                                   1,226               1,340             1,381

Purchased by the Trading division from the Group’s Exploration & Production division                                  960               1,044             1,054
Purchased by the Trading division from external suppliers                                                                         1,833               2,084             2,351

Total of Trading division’s supply                                                                                                           2,793             3,128             3,405

Sales by Trading division to Group Refining & Marketing division                                                               1,524               1,575             1,752
Sales by Trading division to external customers                                                                                         1,269               1,553             1,653

Total of Trading division’s sales                                                                                                             2,793             3,128             3,405

Total sales of refined products                                                                                                               1,632             1,641             1,323

(a) Including condensates.

The Trading division operates extensively on physical and derivatives
markets, both organized and over the counter. In connection with its
trading activities, TOTAL, like most other oil companies, uses derivative
energy instruments (futures, forwards, swaps, options) to adjust its
exposure to fluctuations in the price of crude oil and refined products.
These transactions are entered into with various counterparties.

For additional information concerning Trading & Shipping’s
derivatives, see Notes 30 (Financial instruments related to

commodity contracts) and 31 (Market risks) to the Consolidated
Financial Statements.

All of TOTAL’s trading activities are subject to strict internal controls
and trading limits.

In 2011, the oil market tightened; as a result, the oil price rise
accelerated and the structure of crude oil prices flipped from
contango to backwardation (1).

                                                                                              2011           2010           2009                       min 2011                      max 2011

Brent ICE - 1st Line(a)                                               ($/b)    110.91           80.34         62.73           93.33   (Jan. 07)          126.65     (Apr. 08)
Brent ICE - 12th Line(b)                                             ($/b)    108.12           84.61         70.43           94.20   (Jan. 07)          121.74     (Apr. 29)
Contango/Backwardation time structure (12th-1st)     ($/b)       -2.79             4.27           7.70            -9.55   (Oct. 14)              2.65    (Feb. 07)
Gasoil ICE - 1st Line(a)                                               ($/t)    933.30         673.88       522.20         767.75   (Jan. 01)       1,053.00     (Apr. 08)

(a) 1st line: Average quotation on ICE Futures for first nearby month delivery.
(b) 12th Line: Average quotation on ICE Futures for twelfth nearby month delivery.

(1) Contango is a term used to describe an energy market in which the anticipated value of the spot price in the future is higher than the current spot price. The reverse situation is described as backwardation.

42

TOTAL. Registration Document 2011

Business overview 2

Downstream

The oil markets had ended 2010 significantly up, driven by the very
strong upturn in demand for oil (+2.8 Mb/d). The outbreak of war in
Libya in February 2011 quickly deprived the oil market of 1.6 Mb/d
of crude supply. On the international markets, the shutdown of
Libyan crude production was aggravated by production losses in
Nigeria (through attacks on oil infrastructure and diversion of the
oil), Angola (with technical problems on several fields), Yemen
(through attacks on oil infrastructure) and Syria (due to the
embargo). The resulting crude oil deficit was offset mainly by Saudi
Arabia, Kuwait and the United Arab Emirates, which all increased
their production considerably, thereby reducing the surplus
available production capacity. Production in Libya gradually started
up again from September 2011 and reached around 0.9 Mb/d at
the end of 2011.

Overall in 2011, OPEC crude oil production was estimated to be
slightly down compared to 2010 (-0.1 Mb/d), as was non-OPEC
crude production (-0.2 Mb/d). The production of other liquids
in 2011 (LPG, LNG, biofuels) rose (+0.5 Mb/d).

With regard to demand, the significant price rise and generally
weaker economic growth than in 2010 slowed growth in oil
demand, which fell from +2.8 Mb/d in 2010 to +0.5 Mb/d in 2011.

In this environment, crude oil prices, which started rising at 
the beginning of the year, increased from an average of
approximately $96/b (ICE Brent 1st Line) in January 2011 to $123/b
in April 2011 while the market adjusted to the loss of Libyan supply.
Prices fell slightly in the second half of 2011, particularly under 

the effect of the emergency stock release (60 Mb offered, 35 Mb
delivered) of the International Energy Agency (IEA) and the partial
resumption of Libyan production. Crude oil prices remained high
however, reaching an annual average in 2011 of $110.91/b.

As a result of the backwardation in the price structure on the crude
oil market for almost the entire year, 2011 was also marked by a
sharp fall in OECD oil industry inventories through October 2011
(year-on-year, crude -70 Mb and products -46 Mb), which
diminished in the last 2 months of the year with the rise in Libyan
crude production (December 2011 year-on-year, crude -26 Mb 
and products -36 Mb).

2011 also saw a widening of the price differential between WTI
crude (confined to the central United States) and Brent crude
(delivered in the North Sea and accessible internationally). While
Brent was experiencing upward pressure due to the balance of
crude oil on the international market, WTI was under downward
pressure from a continuous rise in local production and exports
from Canada, the combination of which exceeded local refining
capacity requirements and potential exports outside the region. 
The price of WTI thus rose less quickly than Brent, increasing the
gap to almost -$28/b in mid-October (at the height of the upward
pressure on Brent).

The gap was more than halved at the end of the year, particularly
with the announcement of the planned reversal of the Seaway
pipeline, which should ease the pressure from the surplus of crude
weighing down markets in the central United States.

3.2.2. Shipping

TOTAL’s Shipping division arranges the transportation of crude oil and refined products necessary to develop the Group’s activities. These
needs are met through transactions on the spot market and the development of a balanced time charter policy. It has a rigorous safety
policy that is due mainly to the strict selection of the vessels the division charters. Like a certain number of other oil companies and
shipowners, the Group uses freight rate derivative contracts in its shipping activity to adjust its exposure to freight rate fluctuations.

In 2011, TOTAL’s Shipping division chartered approximately 3,000 voyages to transport approximately 110 Mt of crude oil and refined
products. As of December 31, 2011, it employed a fleet of fifty vessels chartered under long-term or medium-term agreements (including
eight LPG carriers), of which none is single-hulled. The fleet has an average age of approximately five years.

Freight rates average of three representative routes for crude transportation

                                                                                              2011           2010         2009                         min 2011                      max 2011

VLCC Ras Tanura Chiba-BITR(a)                             ($/t)         11.99           13.41         10.43             9.32   (Oct. 10)            18.54    (Feb. 15)
Suezmax Bonny Philadelphia-BITR                       ($/t)         13.86           14.50         12.75           10.23   (Jan. 20)            19.85    (Mar. 22)
Aframax Sullom Voe Wilhemshaven-BITR             ($/t)           6.51             6.39           5.20             5.04   (Jan. 17)              9.46       (Mar. 4)

(a) VLCC: Very Large Crude Carrier. BITR: Baltic International Tanker Routes.

2011 was a particularly eventful and difficult period for oil shipping
activities.

On a more global level, the market was buoyed by demand from China,
which is still growing strongly, and to a lesser extent the United States.

During the first half of 2011, events in Japan and North Africa 
had a strong impact on crude oil imports. Requirements in Japan
fell suddenly and very markedly, but were quickly restored and
returned to almost pre-crisis levels by the end of 2011. In the end,
the impact on demand for shipping was relatively limited. In the
Mediterranean, the shutdown of Libyan production resulted in the
rebalancing of demand for long-haul VLCC shipments: imports,
particularly to Europe, were offset by supply from further away, 
thus increasing the demand for transportation.

Despite this generally favorable demand structure, the freight
market operated at overcapacity for most of 2011. Very few ships
were decommissioned and 2011 saw a steady stream of new
vessels being delivered as a result of the many orders placed by
shipowners in 2007 and 2008.

This situation severely damaged the fundamentals of the freight
market for crude oil transport. Following the extremely cold weather
at the beginning of 2011, which sustained rates for a time, there was
a collapse in the second quarter that left the market at a historic low.
With regard to the product tanker market, the situation remains poor
worldwide, with transatlantic traffic to the United States particularly slow.

Registration Document 2011. TOTAL

43

2 Business overview

Chemicals

4. Chemicals

The Chemicals segment includes Base Chemicals, with
petrochemicals and fertilizers, and Specialty Chemicals, with the
Group’s elastomer processing, adhesives and electroplating
chemistry activities. TOTAL is one of the world’s largest integrated
chemical producers(1).

Chemicals segment key financial data

(M€)                                                       2011         2010         2009

Non-Group sales                            19,477        17,490       14,726
Incl. Base Chemicals                      12,656        10,653         8,655
Incl. Specialty Chemicals                  6,819          6,824         6,071
Adjusted operating income                697             893           249
Adjusted net operating income          775             857           272
Incl. Base Chemicals                          373             393             16
Incl. Specialty Chemicals                    426             475           279

For the full year 2011, Chemicals segment sales, excluding 
intra-Group sales, were €19,477 million, an increase of 11%
compared to 2010.

The adjusted net operating income was €775 million compared to
€857 million in 2010. Petrochemicals benefited from the ramp-up
of its operations in Qatar and South Korea, but saw its margins
decline in the second half of the year in Europe and the United
States. Specialty Chemicals income, excluding impacts of portfolio
changes, remained close to that of 2010.

The ROACE(2) of the Chemicals segment was 10.5% in 2011
compared to 12% in 2010.

2011 consolidated sales by geographic area

In 2011, Chemicals sales were €19.48 billion, compared to 
€17.49 billion in 2010 and €14.73 billion in 2009. Europe, 
North America and Asia accounted for 61%, 23% and 12%,
respectively, of the Chemicals segment’s sales in 2011, with the
remaining sales (4%) attributable to Africa and Latin America.

North America  23%

Asia  12%

Rest of World    4%

Europe  61%

In October 2011, the Group announced a proposed reorganization
of its Downstream and Chemicals segments. The procedure for
informing and consulting with employee representatives took place
and the reorganization became effective on January 1, 2012.

This led to organizational changes, with the creation of:

– a Refining & Chemicals segment, a large industrial center that
encompasses refining, petrochemicals, fertilizers and specialty
chemicals operations. This segment also includes oil trading 
and shipping activities.

– a Supply & Marketing segment, which is dedicated to worldwide

supply and marketing activities in the oil products field.

The Chemicals activities described thereafter, including the data 
as of December 31, 2011, are presented based on the organization
in effect up to December 31, 2011.

(1) Données société, sur la base du chiffre d’affaires consolidé.
(2) Calculated based on adjusted net operating income and average capital employed, using replacement cost.

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Chemicals

4.1. Base Chemicals

The Base Chemicals division includes TOTAL’s petrochemicals and fertilizers activities.

In 2011, Base Chemicals sales were €12.7 billion, compared to €10.7 billion in 2010 and €8.7 billion in 2009.

4.1.1. Petrochemicals

Breakdown of TOTAL’s main production capacities

(in thousands of tons)

2011

2010

2009

Europe

North 
America

Asia and 
Middle East(a)

Worldwide

Worldwide

Worldwide

Olefins(b)                                                                                 4,695             1,195             1,460             7,350               7,190             6,895
Aromatics                                                                               2,500                 940                 770             4,210               4,195             4,195
Polyethylene                                                                           1,180                 440                 520             2,140               2,140             2,040
Polypropylene                                                                         1,315             1,175                 345             2,835               2,780             2,780
Styrenics(c)                                                                              1,150             1,260                 730             3,140               2,950             3,090

(a) Including minority interests in Qatar and 50% of Samsung-Total Petrochemicals capacities.
(b) Ethylene, propylene and butadiene.
(c) Styrene and polystyrene.

The petrochemicals business includes base petrochemicals (olefins
and aromatics) and their polymer derivatives (polyolefins and styrenics).

In Europe, the main petrochemical sites are located in 
Belgium, in Antwerp (steam crackers, polyethylene) and Feluy
(polypropylene, polystyrene), and in France, in Carling (steam
cracker, polyethylene, polystyrene), Feyzin (steam cracker),
Gonfreville (steam crackers, styrene, polyolefins, polystyrene) 
and Lavéra (steam cracker, polypropylene).

In the United States, the main petrochemical sites are located in
Carville, Louisiana (styrene, polystyrene), and in Texas, in Bayport
(polyethylene), La Porte (polypropylene) and Port Arthur (steam
cracker, butadiene).

In Asia, TOTAL owns, in partnership with Samsung, a 50% interest
in the petrochemical site located in Daesan, South Korea (steam
cracker, styrene, paraxylene, polyolefins). The Group is also active
through its polystyrene plants located in Singapore and Foshan
(China).

In Qatar, the Group holds interests in two steam crackers and
several polyethylene lines.

Most of these sites are either adjacent to or connected by pipelines
to Group refineries. As a result, most of TOTAL’s petrochemical
operations are integrated within refining operations.

TOTAL continues to strengthen its leadership positions in the
industry by focusing on the following three main strategic areas:

– In Europe, TOTAL is improving the competitiveness of its 

long-established sites notably through cost management, better
energy efficiency at its facilities and increased flexibility in the
choice of feedstock.

In an increasingly competitive environment, the Group launched
two reorganization plans mainly for the Carling (eastern France)
and Gonfreville (northwestern France) sites:

- The first plan, launched in 2006, called for the closure of one 
of the steam crackers and the styrene plant at Carling and the

construction of a new world-class (1) styrene plant at Gonfreville 
to replace the plant closed in late 2008. The reorganization plan
was completed in the first quarter of 2009.

- The second plan, launched in 2009, is a consolidation project
to improve the sites’ competitiveness. This project includes a
plan to upgrade the Group’s most efficient units by investing
approximately €230 million over three years to increase energy
efficiency and competitiveness of the steam cracker and the
high-density polyethylene unit in Gonfreville, and to consolidate
polystyrene production at the Carling facility. It also includes 
the shutdown of structurally loss-making units, effective from
the end of 2009: two low-density polyethylene lines, one in
Carling and one in Gonfreville, and a polystyrene line in
Gonfreville. This reorganization plan also impacted the support
services at both sites and the central services at Total
Petrochemicals France.

Following its sole customer’s termination of the supply 
contract for the secondary butyl alcohol produced at the 
Notre-Dame-de-Gravenchon facility in Normandy, this dedicated
facility had to be closed in the second half of 2010.

At the end of 2011, TOTAL signed an agreement relating to the
acquisition of 35% of ExxonMobil’s stake in Fina Antwerp Olefins,
Europe’s second largest base petrochemicals (monomers)
production plant. Following approval by the relevant authorities,
the transaction was finalized in February 2012 and TOTAL
became the sole shareholder in Fina Antwerp Olefins on 
March 1, 2012. The acquisition will open new opportunities 
to strengthen the competitiveness of the assets and to pursue
integration which is one of the foundations of Total’s strategy.

In the United States, TOTAL and BASF purchased in 2011 Shell’s
stake in Sabina, one of the largest butadiene production plants in
the world. TOTAL and BASF are now the only two shareholders in
Sabina, with stakes of 40% and 60%, respectively. This new
structure will allow for increased synergies with the TOTAL refinery
and the jointly-owned steam cracker (TOTAL 40%, BASF 60%)
located on the same site in Port Arthur, Texas.

(1) Facilities ranking among the first quartile for production capacities based on publicly available information.

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2 Business overview

Chemicals

– TOTAL is continuing to expand in growth areas.

4.1.1.2. Polyolefins

In Asia, the Samsung-Total Petrochemicals Co. Ltd joint venture
(TOTAL, 50%) completed in mid-2011 the first debottlenecking
phase of the units at the Daesan site in South Korea, with the
aim of bringing them to full capacity. This first phase included
increasing the capacity of the steam cracker to 1 Mt/y and the
polyolefin units to 1,150 kt/y.

The second phase is expected to take place in September 2012
and involves increasing the capacity of the paraxylene unit to 
700 kt/y.

In addition, to keep up with growth on the Asian markets, two
major investments have been approved for planned start-up
in 2014: a new 240 kt/y EVA (1) unit and a new aromatic unit with
a capacity of 1.5 Mt/y of paraxylene and benzene, the feedstock
of which will be supplied by a condensate splitter that will also
produce jet fuel and diesel. As a result, the site’s paraxylene
production capacity will be increased to 1.8 Mt/y.

TOTAL’s strategy for polyolefins (polyethylene, polypropylene) is
based on lowering the breakeven point of its plants in Europe and
the United States and continuing to differentiate its range of
products, while meeting new market requirements for sustainable
development. The Group is also continuing to expand its activities
in growth areas, mainly through its stakes in joint ventures in South
Korea and Qatar.

Polyethylene
Polyethylene is a plastic resulting from the polymerization of
ethylene produced by the Group’s steam crackers. It is primarily
intended for the packaging, automotive, food, cable and pipe
markets. Margins are strongly influenced by the level of demand
and the price of ethylene. In Europe, margins are impacted by
competition from expanding production in the Middle East, which
benefits from favorable access to ethane, the raw material used 
in ethylene production.

In the Middle East, the 700 kt/y paraxylene unit at the Jubail
refinery in Saudi Arabia is under construction. This world-class
unit is mainly intended to supply the Asian market. Start-up is
scheduled for 2013.

2011 was marked by a slowdown in growth in demand in all
geographical areas and by falling margins, more particularly 
in the second half. Europe was most affected by this deterioration
in the market environment.

– TOTAL is developing sites in countries with favorable access to

The Group’s sales volumes increased by 2% in 2011.

raw materials.

In Qatar, through its interest in Qatofin and Qapco, TOTAL holds
a 49% interest in a world-class linear low-density polyethylene
plant with a capacity of 450 kt/y in Mesaieed. This unit, operated
by Qatofin, started up in 2009. The Group also holds a 22%
interest in an ethane-based steam cracker in Ras Laffan designed
for processing 1.3 Mt/y of ethylene. The steam cracker started up
in March 2010. In addition, construction of a 300 kt/y low-density
polyethylene line has started at Qapco, in which TOTAL holds a 20%
interest, with start-up scheduled for the second quarter of 2012.

In China, TOTAL and China Power Investment signed in
November 2010 an agreement to study a project to build a 
coal-to-olefins plant and a polyolefins plant. TOTAL will bring 
to this partnership its expertise in the methanol-to-olefins (MTO)
and olefin cracking process (OCP) technologies tested
extensively at its plant in Feluy, Belgium.

4.1.1.1. Base petrochemicals

Base petrochemicals includes olefins and aromatics (monomers)
produced by the steam cracking of petroleum cuts, naphtha and
LPG, or of gas as well as propylene and aromatics manufactured in
the Group’s refineries. The economic environment for these
activities is strongly influenced by the balance between supply and
demand and changes in feedstock prices, especially naphtha.

The market was buoyant in the first half of 2011, followed by a
significant slowing in volumes and falling margins, mainly in Europe
and the United States, in the second half. Over 2011 as a whole,
TOTAL’s production volumes remained stable.

TOTAL is expanding its positions in Asia and the Middle East with
the start-up of the Ras Laffan steam cracker in 2010 in Qatar and
continued investments to increase capacities in South Korea. In
Europe and the United States, TOTAL is improving energy efficiency
at its sites, strengthening synergies with refining and increasing the
flexibility of the steam cracker feedstock.

Polypropylene
Polypropylene is a plastic resulting from the polymerization of
propylene produced by the Group’s steam crackers and refineries.
It is primarily intended for the automotive, packaging, carpet,
household appliances, fibers and hygiene markets. Margins are
mainly influenced by the level of demand and the availability and
price of propylene.

As with polyethylene, 2011 saw a slowdown in growth in worldwide
demand and falling margins in the second half of the year.

TOTAL’s sales volumes decreased by 2.5% compared to 2010.

4.1.1.3. Styrenics

This business activity includes the production of styrene and
polystyrene. Most of the styrene manufactured by the Group is
used to produce polystyrene, a plastic principally used in food
packaging, insulation, refrigeration, domestic appliances and
electronic devices. Margins are strongly influenced by the level of
polystyrene demand and the price of benzene, which is styrene’s
principal raw material.

The worldwide styrenics market increased by approximately 2%
in 2011, driven by Asia, while the markets in Europe and the United
States remained practically stable. Margins were low on the highly
competitive European and Asian markets, but remained high in 
the United States.

TOTAL’s polystyrene sales volumes increased by 4% in 2011.

The Group continues to expand its styrenics business. In Feluy,
Belgium, TOTAL is building a new-generation expandable
polystyrene manufacturing plant. Start-up is scheduled for
early 2013. The expandable polystyrene is intended for the
insulation market, which is experiencing strong growth. In China,
TOTAL doubled the capacity of the Foshan compact polystyrene
plant to 200 kt/y in early 2011.

(1) Ethylene Vinyl Acetate.

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Business overview 2

Chemicals

4.1.2. Fertilizers

Through its French subsidiary GPN, TOTAL manufactures and
markets nitrogen fertilizers made from natural gas. Margins are
strongly influenced by the price of natural gas.

In 2010 and 2011, GPN’s production was affected by a number 
of manufacturing incidents that resulted in long shutdowns for
maintenance of the Grandpuits and Rouen ammonia plants in
France and reduced production at the downstream plants (nitric
acid, urea and ammonium nitrate). These incidents adversely
affected the results of GPN, which could not take advantage 
of favorable global market conditions.

GPN’s plans were strengthened through two major investments: 
the construction of a nitric acid plant in Rouen, which started up in
the second half of 2009, and a urea plant in Grandpuits, the start-
up of which was ongoing in March 2012. This additional urea
production will enable GPN to position itself in the growing markets
of products that contribute to reducing nitrogen oxide emissions (1):

4.2. Specialty Chemicals

TOTAL’s Specialty Chemicals division includes elastomer
processing (Hutchinson), adhesives (Bostik) and electroplating
chemistry (Atotech). It serves the automotive, construction,
electronics, aerospace and convenience goods markets, for which
marketing, innovation and customer service are key drivers. TOTAL
markets specialty products in more than sixty countries and intends
to develop by combining organic growth and targeted acquisitions.
This development is focused on high-growth markets and the
marketing of innovative products with high added value that meet
the Group’s sustainable development approach.

The Hutchinson consumer goods business (Mapa® and Spontex®)
was divested in spring 2010. Sales for the divested lines of
business were €530 million in 2009.

The Cray Valley coating resins and Sartomer photocure resins
businesses were divested in July 2011. Sales for the divested lines
of business were €860 million in 2010. The structural and
hydrocarbon resins business lines were kept and have been
incorporated into the Petrochemicals division.

Specialty Chemicals enjoyed a favorable climate in the first three
quarters of 2011 due to the resilience of the European and North
American markets and continued growth in the emerging countries.
The situation deteriorated in the fourth quarter. In this context and
on a like-for-like basis (excluding Mapa Spontex and Resins), 2011
sales were €5.3 billion, a 9% increase compared to 2010.

DeNOX® for industrial applications and Adblue® for transportation
applications. An Adblue unit has been maintained at Oissel waiting
for the start-up of the Grandpuits plant.

In France, three obsolete nitric acid units in Rouen and Mazingarbe
were closed in 2009 and 2010.

GPN’s mines and quarries business at the Mazingarbe site was
divested in January 2011. Sales for the divested lines of business
were €30 million in 2010.

In November 2011, the Group initiated the process of divesting its
stake (50%) in Pec-Rhin. Having exercised its pre-emptive right on
its partner’s 50%, GPN signed an agreement for the complete
divestment of Pec-Rhin. Following approval by the relevant
authorities, the disposal was finalized in January 2012.

These actions are intended to improve the competitiveness of GPN
by regrouping its operations at two sites that have production
capacity greater than the European average.

Hutchinson has eighty production sites worldwide(2), including 
fifty-two in Europe, fifteen in North America, seven in South
America, five in Asia and one in Africa.

Hutchinson’s sales were €2.99 billion in 2011, up 10% compared
to 2010. Sales for the automotive business increased 11% due to
stable sales on the European and North American markets and
increased sales on the Latin American and Chinese markets. On
the industrial markets, sales increased at a lower rate because of
the decline in the business planes, helicopters and defense
markets, while sales on other industrial markets (e.g. civil aviation,
railway, and offshore) saw similar rises to the automotive business.

To strengthen its position in the aerospace industry, in late 2008
Hutchinson acquired Strativer, a French company specialized in the
growing composite materials market, and, in early 2011,
Hutchinson acquired Kaefer, a German company specialized in
aircraft interior equipment (insulation, ventilation ducts, etc.). In the
automotive sector, in April 2011 Hutchinson acquired Keum-Ah, a
South Korean company specialized in fluid transfer systems.

Hutchinson continues to develop in expanding markets, primarily
Eastern Europe, South America and China, relying notably on the
Brasov (Romania), Lodz (Poland), Sousse (Tunisia) and Suzhou
(China) sites and on the Casa Branca site (Brazil) opened in 2011.

4.2.2. Adhesives

4.2.1. Elastomer processing

Hutchinson manufactures and markets products derived from
elastomer processing that are principally intended for the
automotive, aerospace and defense industries.

Hutchinson, among the industry’s leaders worldwide(2), provides 
its customers with innovative solutions in the areas of fluid transfer, 
air and fluid seals, anti-vibration, sound and thermal insulation, 
and transmission and mobility.

Bostik is one of the world leaders in the adhesive sector(2) and has
significant positions on the industrial, hygiene and construction
markets, complemented by both consumer and professional
distribution channels.

Bostik has forty-six production sites worldwide, including twenty-one
in Europe, nine in North America, seven in Asia, six in Australia and
New Zealand, two in Africa and one in South America.

In 2011, sales were €1.43 billion, up 3% compared to 2010.

(1) Nitrogen oxide emissions are noxious to the environment and subject to regulation.
(2) Based on publicly available information, consolidated sales.

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47

2 Business overview

Chemicals

Bostik continues to strengthen its technological position in the
construction and industrial sectors, pursue its program for innovation
focused on sustainable development, keep up with its expansion in
high-growth countries and improve its operational performance.

2011 saw the start-up of two new production units in Egypt and
Vietnam and the opening of a new regional technology center 
for Asia in Shanghai. In addition, Bostik plans to commission a third
production unit in Changshu, China in 2012, which is expected to be
Bostik’s largest plant worldwide. In the United States, Bostik acquired
StarQuartz in 2011, increasing its range of construction adhesives.

Finally, Bostik continued to rationalize its industrial base with the
closure of the Ibos site in France, which came into effect at year-
end 2011.

In order to strengthen its position on the electronics market,
in 2011 Atotech started up a new production unit aimed at the
semiconductors market in Neuruppin (Germany) and acquired
adhesive technologies (molecular interfaces) in the nanotechnology
sector in the United States.

Atotech successfully pursued its strategy designed to differentiate its
products through a comprehensive service provided to its customers
in terms of equipment, processes, design and chemical products
and through the development of green, innovative technologies to
reduce the environmental footprint. This strategy relies on global
coverage provided by its technical centers located near customers.

Atotech intends to continue to develop in Asia, which represents
almost 60% of its global sales.

4.2.3. Electroplating

Atotech is the second largest company in the electroplating 
sector based on worldwide sales(1). It is active on the markets 
for electronics (printed circuits, semiconductors) and general metal
finishing (automotive, construction, furnishing).

Atotech has sixteen production sites worldwide, including seven in
Asia, six in Europe, two in North America and one in South America.

Atotech’s sales were €0.89 billion in 2011, up 14% compared
to 2010 due to favorable conditions on all of its markets and a
significant increase in equipment sales on the electronics market.

(1) Based on publicly available information, consolidated sales.

48

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Business overview 2

Investments

5. Investments

5.1. Major investments over the 2009-2011 period (1)

(M€)                                                       2011         2010         2009

Upstream                                         21,689        13,208         9,855
Downstream                                       1,870          2,343         2,771
Chemicals                                             847             641           631
Corporate                                              135               81             92

Total                                               24,541       16,273       13,349

Organic capital expenditure, including net investment in equity
affiliates and non consolidated subsidiaries, amounted to $20.6
billion in 2011 (€14.8 billion(2), compared to $15.8 billion in 2010
(€11.9 billion). In addition to this, $12.3 billion (€8.8 billion) was
invested in acquisitions.

TOTAL investment (including acquisitions) therefore rose from $21.6
billion (€16.3 billion) in 2010 to $34.2 billion (€24.5 billion) in 2011.
This increase in capital expenditure comes almost solely from the
Upstream sector. In 2011, the Group continued to develop its major
Exploration-Production projects, and also significantly increased the
amount spent on acquisitions, which came to more than $12 billion
in 2011, compared to less than $5 billion in 2010. These
acquisitions were almost exclusively in the Upstream sector, and
included in particular the purchase of 14.09% of Russian company
Novatek, the acquisition of a stake in shale gas licenses in the Utica
play in the United States, and the increase of the holding in the Fort
Hills (Canada) and Tempa Rossa (Italy) projects. In 2011, TOTAL
also acquired a 60% (now 66%) stake in American company
SunPower, one of the world leaders in solar photovoltaic sector.

5.2. Major investments anticipated

In early 2012, TOTAL announced the launch of three new major
projects: the Ichthys LNG project in Australia (24%), the
development of the Hild field in the Norwegian North Sea (51%,
operator) and the development of the Ofon II offshore field in Nigeria
(40%, operator). The Group also extended its exploration activities
with the acquisition of a 90% stake in two licenses in Mauritania
three licenses in Côte d’Ivoire and one license in Yemen. TOTAL
finalized in February 2012 a farm-in for an interest of 33.33% 
in exploration & production licenses in Uganda. 

In Refining & Chemicals, at the end of 2011 TOTAL announced that
it had signed an agreement to purchase its partner’s stake in
petrochemical company Fina Antwerp Olefins. The transaction
closed in February 2012; the Group now owns 100% of the entity,
thus strengthening its refining and petrochemical platform in
Antwerp. At the beginning of 2012, the Group also announced the
launch of a major project to increase capacity at its petrochemical
site in Daesan, South Korea (50%).

For the year 2012, TOTAL announced an organic capital
expenditure budget(3) of $24 billion, over 80% of which is dedicated
to the Upstream segment. $20 billion capital expenditure in the

In addition to these acquisitions, capital expenditure in the Upstream
segment was mainly intended to develop new hydrocarbon
production facilities, exploration operations and acquisition of new
licenses. In 2011, development expenditure was devoted primarily
to the following projects: Kashagan in Kazakhstan; Ekofisk in
Norway; the Mahakam area in Indonesia; Pazflor, CLOV and Angola
LNG in Angola; OML 58, Usan and Ofon II in Nigeria; Laggan
Tormore in the United Kingdom; Surmont in Canada; GLNG in
Australia and the Anguille and Mandji projects in Gabon.

In the Downstream segment, capital expenditure was split between
refining and marketing activities (notably for the retail network). 
In Refining (approximately $1.4 billion in 2011), it is dedicated to 
the maintenance of facilities and safety and to projects to increase the
production of lighter products, add desulphurization capacities, adapt
the refining base to new specifications and improve energy efficiency.
2011 was marked by the completion and start-up of the coker at the
Port Arthur refinery in the United States in the first half of the year,
together with ongoing construction of the Jubail refinery in Saudi
Arabia and the upgrading project at the Normandy refinery in France.

In the Chemicals segment, capital expenditure for 2011 was
approximately 60% for Base Chemicals and 40% for Specialties.

2011 was also marked by a significant rise in asset disposals,
which increased from less than $5 billion in 2010 to almost $11
billion in 2011. In particular, the Group sold its 48.83% stake in
Spanish company CEPSA, and continued with the sale of some 
of its Sanofi shares.

Upstream segment is expected to be mainly dedicated to major
development projects, including GLNG in Australia, Surmont in
Canada, the Ekofisk area in Norway and the Mahakam area in
Indonesia, Kashagan in Kazakhstan, the Laggan/Tormore projects in
the United Kingdom, CLOV and Pazflor in Angola, Anguille/Mandji in
Gabon, Ofon II and OML 58 Upgrade in Nigeria and Tempa Rossa in
Italy. 30% of the Upstream segment’s overall capital expenditure
budget is expected to be dedicated to producing assets, 40% is
intended for projects that are to start up between 2012 and 2015,
and the remaining 30% should be devoted to growth beyond 2015.

In the Refining & Chemicals segment, the $3 billion capital
expenditure budget(3) is expected to be dedicated to the refining,
petrochemicals and specialty chemicals businesses. 2012 should 
be marked in particular by the ramp-up of major projects, which are
expected to receive over $1.9 billion in investment. These include 
the ongoing construction of the Jubail refinery in Saudi Arabia and
the upgrading of the Normandy platform, which represent
investments in both refining and petrochemicals. A significant portion
of the business unit’s budget will also be allocated to maintenance
and safety, which are vital to this type of industrial activity.

(1) Major acquisitions and disposals for fiscal years 2009 to 2011 are detailed in Note 3 to the Consolidated Financial Statements of this Registration Document.
(2) Based on average exchange rates for 2011 of $1.392/€
(3) Including net investments in equity affiliates and non-consolidated companies, excluding acquisitions and divestments, based on €1 = $1.40 for 2012.

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49

2 Business overview

Organizational structure

The Supply & Marketing division has a more than $1 billion capital
expenditure budget(1) for 2012, to finance in particular the service
station network, logistics, specialty production and storage facilities
(lubricants, LPG, etc.), and a number of storage facilities on
customers’ premises. The majority of the Supply & Marketing
budget will be allocated to growth areas (Africa, the Middle East,
Asia, and Latin America).

Beyond 2012, TOTAL plans to make sustained investments to
support the growth of its activities, prioritizing the Upstream segment.

TOTAL self-finances most of its capital expenditure from cash flow
from operations (see the consolidated statement of cash flow,
Chapter 9, point 5), which is essentially increased by accessing the
bond market on a regular basis, when conditions on the financial
markets are favorable (see Note 20 to the Consolidated Financial
Statements, Chapter 9, point 7). However, capital expenditure for
joint ventures between TOTAL and external partners are generally
funded through project financing.

For 2012, the Group has also announced that it wishes to divest
certain assets from its portfolio, and its budget provides for asset
disposals worth over $4 billion more than planned acquisitions.

In February 2012, TOTAL announced that it had signed an agreement
to sell its Colombian subsidiary which holds stakes in the Cusiana
mature oil field and the OAM and ODC pipelines in Colombia.

As part of certain project financing arrangements, TOTAL S.A. 
has provided guarantees. These guarantees (“Guarantees given on
borrowings”) as well as other information on off-balance sheet
commitments and contractual obligations for the Group appear 
in Note 23 to the Consolidated Financial Statements (Chapter 9,
point 7). The Group does not currently consider that these
guarantees, or any other off-balance sheet arrangements of 
TOTAL S.A. nor any other members of the Group, currently have 
or are reasonably likely to have in the future a material effect 
on the Group’s financial situation, revenues or expenses, liquidity,
capital expenditure or capital resources.

6. Organizational structure

6.1. Position of the Company within the Group

TOTAL S.A. is the Group’s parent company. As of December 31, 2011,
there were 870 consolidated subsidiaries, of which 783 were fully
consolidated and 87 were accounted for under the equity method.

informing and consulting with employee representatives took place
and the reorganization became effective on January 1, 2012.

This led to organizational changes, with the creation of:

The decision of TOTAL S.A.’s major subsidiaries to declare
dividends is made by their relevant shareholders’ meetings and is
subject to the provisions of applicable local laws and regulations.
As of December 31, 2011, there is no restriction under such
provisions that would materially restrict the distribution to 
TOTAL S.A. of the dividends declared by those subsidiaries.

As of December 31, 2011, the Group’s businesses were organized
as indicated on the chart in paragraph 8 of this Chapter.

In October 2011, the Group announced a proposed reorganization
of its Downstream and Chemicals segments. The procedure for

– a Refining & Chemicals segment, a large industrial center that
encompasses refining, petrochemicals, fertilizers and specialty
chemicals operations. This segment also includes trading and
shipping activities;

– a Supply & Marketing segment, which is dedicated to worldwide

supply and marketing activities in the oil products field.

The Group’s businesses receive assistance from corporate divisions
(Finance, Legal, Ethics, Insurance, Strategy & Business Intelligence,
Human Resources and Communications) that are grouped within
the parent company, TOTAL S.A.

6.2. Major subsidiaries

A list of the major subsidiaries directly or indirectly held by the Company is given in Note 35 to the Consolidated Financial Statements 
(Scope of Consolidation) in Chapter 9, point 7 of this Registration Document.

(1) Including net investments in equity affiliates and non consolidated companies, excluding acquisitions and divestments, based on €1=$1.40 for 2012.

50

TOTAL. Registration Document 2011

Business overview 2

Property, plant and equipment

7. Property, plant and equipment

TOTAL has freehold and leasehold interests in over 130 countries
throughout the world. Operations in properties, oil and gas fields or
any other industrial, commercial or administrative facility, as well as
the production capacities and utilization rates of these facilities, are
described in this Chapter for each business segment (Upstream,
Downstream, Chemicals).

A summary of the Group’s property, plant and equipment and their
main related expenses (depreciation and impairment) is included in
Note 11 to the Consolidated Financial Statements (section 9).

Minimum royalties from finance lease agreements regarding
properties, service stations, vessels and other equipment are given
in Note 22 to the Consolidated Financial Statements (Chapter 9).

Information about the Company’s environmental policy, in particular
that related to the Group’s industrial sites or facilities, is presented
in Chapter 12 - Corporate social responsibility of this Registration
Document.

Registration Document 2011. TOTAL

51

2 Business overview

Organization chart as of December 31, 2011

8. Organization chart as of December 31, 2011

Ethics Committee

CHAIRMAN AND CEO

MANAGEMENT COMMITTEE

EXECUTIVE COMMITTEE

Corporate Affairs

Purchasing

Internal Control and Audit

Sustainable Development & Environment

Public affairs

Human Resources

Top Executive management

Corporate Security

Industrial Safety

UPSTREAM

Exploration 
& Production 

Gas & Power

Northern Europe 

Exploration

Gas 
Infrastructure
Technical Affairs,
R&D

Finance,
Human 
Resources,
Legal Affairs

Africa

Development

Electricity
New Energies

Liquefied 
Natural Gas

Trading
& Marketing

Strategy, 
Markets,
Informations
Systems

Middle East

Operations

Americas

Asia-Pacific

Strategy -
Business
Development -
Engineering -
R&D

Finance 
& Information
Systems

Continental
Europe
& Central Asia

Human
Resources
& Internal
Communications

52

TOTAL. Registration Document 2011

Organization chart as of December 31, 2011

Business overview 2

Finance

Finance

Insurance

Information
Technology
Telecommunications 

Advisers 
to the Chairman 
and CEO

Communications

Legal Affairs

Scientific
Development

Strategy 
& Business 
Intelligence

DOWNSTREAM

Refining
& Marketing

Trading
& Shipping

CHEMICALS

Chemicals

Refining

Africa
Middle East

Crude Oil 
Trading

Products
& Derivatives 
Trading

Petrochemicals

Administration

Marketing 
Europe

Asia
Pacific

Products 
Trading

Shipping

Specialties

Administration

Human
Resources
& Internal
Communications

Strategy
Development
Research

Rubber
processing
(Hutchinson)

Human
Resources
&
Communications

Adhesives
(Bostik)

Resins
(Cray Valley,
Sartomer, CCP)

Electroplating
(Atotech)

Fertilizers
(GPN)

Registration Document 2011. TOTAL

53

2 Business overview

Organization chart as of February 29, 2012

9. Organization chart as of February 29, 2012

Ethics Committee

CHAIRMAN AND CEO

MANAGEMENT COMMITTEE

EXECUTIVE COMMITTEE

Corporate Affairs

Purchasing

Internal Control and Audit

Sustainable Development & Environment

Top Executive management

Public affairs

Human resources

Corporate Security

Industrial Safety

Upstream Segment

Exploration
& Production

Gas & Power

Northern Europe

Exploration

Gas
Infrastructure
Technical Affairs,
R&D

Finance,
Human
Resources,
Legal Affairs

Africa

Development

Electricity
New Energies

Liquefied 
Natural Gas

Trading
& Marketing

Total 
Integrated
Energy 
solutions

Strategy, 
Markets,
Informations
Systems

Hygiene
Safety
Environment

Middle East

Operations

Americas

Asia-Pacific

Strategy -
Business
Development -
Engineering -
R&D

Finance 
&
Information
Systems

Continental
Europe
& Central Asia

Human
Resources 
& Internal
Communications

54

TOTAL. Registration Document 2011

Organization chart as of February 29, 2012

Business overview 2

Finance

Finance

Insurance

Information
Technology
Telecommunications

Advisers 
to the Chairman 
and CEO

Communications

Legal Affairs

Scientific
Development

Strategy 
& Business 
Intelligence

Refining & Chemicals Segment

Supply & Marketing Segment

Trading 
& Shipping

Refining 
& Chemicals

Supply 
& Marketing

Crude Oil 
Trading

Products &
Derivatives
Trading

Refining 
Chem base 
Europe

Health Security
Environment

Strategy
Development
Research

Administration

Shipping

Refining
Petrochemicals
Eastern
hemisphere

Manufacturing
& Projects
Division

Human
Resources

Hygiene Safety
Environment

Supply 
& logistics

Europe

Specialities, 
ALC, 
ENCO and CEI

Africa 
Middle-east

Asia
Pacific

Refining
Petrochemicals
Americas

Strategy
Development
Research

Polymers

Administration

Adhesives
(Bostik)

Electroplating
(Atotech)

Fertilizers
(GPN)

Rubber
processing
(Hutchinson)

DOWNSTREAM

Registration Document 2011. TOTAL

55

56

TOTAL. Registration Document 2011

Management Report 3

Management Report

The Management report was approved by the Board of Directors on February 9, 2012 
and has not been updated with subsequent events.

1.     Summary of results and financial position                                                           58

1.1.       Overview of the 2011 fiscal year for TOTAL  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
1.2.       2011 Group results  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
1.3.       Upstream results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
1.4.       Downstream results  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
1.5.       Chemicals results  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
1.6.       TOTAL S.A. 2011 results  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
1.7.       Proposed dividend  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

2.     Liquidity and capital resources                                                                           63

2.1.       Long-term and short-term capital  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
2.2.       Cash flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
2.3.       Borrowing requirements and funding structure  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
2.4.       External financing available  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
2.5.       Anticipated sources of financing  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

3.     Research & Development                                                                                   65

3.1.       Exploration & Production  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
3.2.       Gas & Power  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
3.3.       Refining & Marketing  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
3.4.       Petrochemicals  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
3.5.       Specialty Chemicals  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
3.6.       Environment  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
3.7.       R&D organization  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

4.     Trends and outlook                                                                                            67

4.1.       Outlook  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
4.2.       Risks and uncertainties  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
4.3.       Sensitivity of the 2012 results to market environment  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Registration Document 2011. TOTAL

57

3 Management Report

Summary of results and financial position

1. Summary of results and financial position

1.1. Overview of the 2011 fiscal year for TOTAL

The year 2011 witnessed a number of geopolitical events that 
put pressure on market supplies. Despite the economic slowdown,
demand for oil products continued to rise, fuelled by the growth 
of emerging markets. Pressure on supply, plus rising demand,
resulted in a sharp increase in the price of crude oil. The average
price of Brent in 2011 was $111/b, compared with $80/b in 2010.

Gas spot prices continued to rise in Europe and Asia in 2011,
mainly due to increased demand on Asian markets. Spot prices 
for gas in the United States remained very low, due to the
continued rise in production, driven by the development of 
non-conventional gases.

Despite the gradual adjustment of refining capacity, the
overcapacity that has existed in the European refining market
since 2009 continued into 2011, due to low demand in Europe.
Refining margins dropped to an average of $17/t, compared
with $27/t in 2010 (1). In the first half of 2011, the Chemicals
segment enjoyed a globally favorable environment, which has
deteriorated since then. In the second half of the year,
Petrochemicals and Specialty Chemicals saw their margins shrink
due to the drop in demand caused by the economic slowdown.

In this environment, TOTAL’s adjusted net income amounted 
to €11.4 billion, up 11% on 2010. This result essentially reflects 
a better Upstream environment, while the Downstream and
Chemicals segments were faced with more difficult conditions 
than in 2010. The Upstream segment’s 2011 adjusted net
operating income of €10.4 billion was up 21% compared with 
the previous year due to rising prices, but was also negatively
impacted by the €-$ exchange rate. The Downstream segment’s
adjusted net operating income dropped by 7%. This result can 
be explained in particular by the impact of reduced refining margins
and the sale of the Group’s stake in CEPSA, which were partially
offset by an improvement in operational performance. The
Chemicals segment’s result dropped by 10% compared with 2010,
due to the more difficult market environment at the end of the year
and the asset sales in 2011 (resins, CEPSA).

The year 2011 saw numerous acquisitions and asset sales,
reflecting the Group’s ambition to optimize its portfolio by creating
value from certain mature assets and by developing its Upstream
assets with high potential for growth.

In the Upstream segment, three major discoveries in Azerbaijan,
Bolivia and French Guiana were the first results of the Group’s
bolder exploration strategy. The year 2011 also witnessed 
the successful start-up of the Pazflor deep-offshore platform
in Angolan waters, a project operated by TOTAL that illustrates 
the Group’s expertise in the development of major projects. 
Five new major projects, including the Ichthys LNG project 
in Australia (TOTAL 24%), were also launched, in order to secure
growth in the years to come.

Still in the Upstream segment, 2011 also saw the announcement 
of the acquisition of a 14.09% stake in the Russian company
Novatek and an increase of the Group’s stakes in the Fort Hills
project in Canada and in Tempa Rossa in Italy. At the end of 2011, 
the Group announced its entry into the Utica shale gas and
condensates deposit in the United States. The Group continued 
to extend its oil and gas acreage by acquiring stakes in promising
exploration areas, such as the pre-salt blocks in the Kwanza basin
in Angola, and by acquiring stakes in deposits that have already
been discovered, such as the Yamal LNG project in Russia.

At the same time, in 2011, TOTAL disposed of certain mature 
or non-strategic Upstream assets, including its exploration-
production subsidiary in Cameroon and its stakes in pipelines 
in Colombia.

In the realm of new energies, TOTAL acquired in 2011 a 60% 
stake (now, 66%) in the U.S. company SunPower, to become 
one of the leaders in the solar industry. Although currently 
in the consolidation phase, this industry offers opportunities 
for strong growth.

In the Downstream and Chemicals segments, TOTAL deployed 
its strategy of increasing the competitive performance 
of its activities, scaling down its exposure to mature zones, mainly
Europe, and bolstering its presence in high-growth areas.
Consequently, 2011 saw the start-up of the deep-conversion unit 
(or coker) in Port Arthur in the United States, the continued
modernization of the refinery and the petrochemicals platform 
in Normandy, France, and the construction of the Jubail refinery 
in Saudi Arabia. The Group also continued to scale down 
its refining capacity in Europe, by selling off its stake in 
the Spanish company CEPSA.

TOTAL benefited from the rise in its operational cash flow and
the €8 billion inflows from asset sales in 2011 to fund on increase
in its investment program, while maintaining a dividend of €2.28
per share, which will be submitted for approval to the Shareholders’
meeting on May 11, 2012. The balance sheet remained strong,
with a ratio of net debt to equity of 23% at the end of 2011,
compared with 22% at the end of 2010.

In terms of operations, 2011 saw the continued improvement 
of safety performance, with a 15% drop in the Group-wide TRIR (2)
compared with 2010.

On the Marketing front, in 2011, the Group continued its
optimization drive by selling off its distribution activities in 
the United Kingdom and launching a program to modernize part 
of its service station network in France with the Total access
program. In Specialty Chemicals, the Group sold part 
of its Resins activity.

A restructuring of the Downstream and Chemicals sectors 
was announced in October 2011. The deployment of this project
led to organizational changes on January 1, 2012, with 
the creation of:

(1) Based on TOTAL’s “European Refining Margin Indicator” (ERMI).
(2) Total Recordable Injury Rate.

58

TOTAL. Registration Document 2011

Summary of results and financial position

Management Report 3

– a Refining & Chemicals segment, a large industrial base that

encompasses refining, petrochemicals, fertilizers and specialty
chemicals operations. This segment also includes oil trading 
and shipping activities.

of the Group’s technological expertise in the development of oil 
and gas resources and the development of solar, biomass, carbon
capture and storage technologies in order to contribute to changes
in the global energy mix.

– a Supply & Marketing segment, which is dedicated to worldwide

supply and marketing activities in the oil products field.

The process initiated in 2004 to increase R&D budgets continued
with expenditures in 2011 of €776 million, up 9% compared
to 2010, with the aim of, in particular, the continued improvement 

Finally, in 2011, TOTAL reasserted the priority on safety and the
environment as part of its operations throughout its business. 
For all of its projects conducted in a large number of countries, 
the Group puts an emphasis on corporate social responsibility
(CSR) challenges and the development of the local economies.

1.2. 2011 Group results

(M€)                                                                                                                                                             2011               2010               2009

Sales                                                                                                                                                     184,693           159,269         131,327

Adjusted operating income from business segments(a)                                                                             24,409             19,797           14,154
Adjusted net operating income from business segments(a)                                                                       12,263             10,622             7,607

Net income (Group share)                                                                                                                        12,276             10,571             8,447
Ajusted net income (Group share)(a)                                                                                                          11,424             10,288             7,784

Fully-diluted weighted-average shares (millions)                                                                                       2,257.0           2,244.5           2,237.3

Adjusted fully-diluted earnings per share (euros)(a)(b)                                                                                      5.06                 4.58               3.48

Dividend per share (euros)(c)                                                                                                                         2.28                 2.28               2.28

Net-debt-to-equity ratio (as of December 31)                                                                                               23%                 22%               27%
Return on average capital employed (ROACE)(d)                                                                                           16%                 16%               13%
Return on equity (ROE)                                                                                                                                18%                 19%               16%

Cash flow from operations                                                                                                                       19,536             18,493           12,360
Investments                                                                                                                                             24,541             16,273           13,349
Divestments                                                                                                                                               8,578               4,316             3,081

(a) Adjusted results are defined as income using replacement cost, adjusted for special items, excluding the impact of changes for fair value from January 1, 2011, 

and, through June 30, 2010, excluding TOTAL’s equity share of adjustments related to Sanofi.
(b) Based on fully-diluted weighted-average number of common shares outstanding during the period.
(c) Dividend 2011 is subject to the approval by the Shareholder’s Meeting on May 11, 2012.
(d) Based on adjusted net operating income and average capital employed at replacement cost (excluding after-tax inventory effect).

Market environment                                                                                                                                   2011               2010               2009

Exchange rate (€-$)                                                                                                                                     1.39                 1.33               1.39
Brent ($/b)                                                                                                                                                 111.3                 79.5               61.7
European Refinery Margin Indicator (ERMI)(a) ($/t)                                                                                         17.4                 27.4               17.8

(a) ERMI is an indicator intended to represent the margin after variable costs for a hypothetical complex refinery located around Rotterdam in Northern Europe. The indicator margin may
not be representative of the actual margins achieved by TOTAL in any period because of TOTAL’s particular refinery configurations, product mix effects or other company specific
operating conditions.

Adjustments to operating income from business segments
(M€)                                                                                                                                                             2011               2010               2009

Special items affecting operating income from the business segments                                                       (873)             (1,394)               (711)
Restructuring charges                                                                                                                                                             -                         -                        -

Impairments                                                                                                                                                                     (781)                 (1,416)                 (391)

Other                                                                                                                                                                                 (92)                       22                 (320)
Effect of change in fair value                                                                                                                           45                       -                     -
Pre-tax inventory effect (FIFO vs, replacement cost) (a)                                                                                 1,215                 993             2,205

Total adjustments affecting operating income from the business segments                                         387               (401)             1,494

(a) See note 1N to the Consolidated Financial Statements.

Registration Document 2011. TOTAL

59

3 Management Report

Summary of results and financial position

Adjustments to net income (Group share)
(M€)                                                                                                                                                             2011               2010               2009

Special items affecting net income (Group share)                                                                                           (14)                (384)               (570)
Gain on asset sales                                                                                                                                                         1,538                  1,046                   179

Restructuring charges                                                                                                                                                       (122)                     (53)                 (129)

Impairments                                                                                                                                                                   (1,014)                 (1,224)                 (333)

Other                                                                                                                                                                               (416)                   (153)                 (287)
Equity share of adjustment items related to Sanofi(a)                                                                                           -                  (81)               (300)
Effect of changes in fair value                                                                                                                          32                       -                     -
After-tax inventory effect (FIFO vs, replacement cost(b))                                                                                 834                 748             1,533

Total adjustments to net income (Group share)                                                                                       852                 283                 663

(a) Effective July 1, 2010, Sanofi is no longer treated as an equity affiliate. TOTAL’s share in Sanofi was 3.2% on December 31, 2011, 5.5% on December 31, 2010, and 7.4% on December 31, 2009.
(b) See note 1N to the Consolidated Financial Statements.

1.2.1. Sales

1.2.3. Net income (Group share)

Consolidated sales increased by 16% to €184,693 million in 2011
from €159,269 million in 2010.

1.2.2. Operating Income

Compared to the full year 2010, the 2011 oil market environment
was marked by a 40% increase in the average Brent price
to 111.3 $/b and a 27% increase in the average realized price 
of gas to 6.53 $/Mbtu. The ERMI fell to 17.4 $/t in 2011
from 27.4 $/t in 2010.

The euro-dollar exchange rate was 1.39 $/€ compared to 1.33 $/€
on average in 2010.

In this environment, the adjusted operating income from the business
segments was 24,409 M€, an increase of 23% compared to 2010 (1).
Expressed in dollars (2), adjusted operating income from the business
segments was 34.0 B$, an increase of 29% compared to 2010,
essentially due to the positive effect of higher hydrocarbon prices 
on the performance of the Upstream.

The effective tax rate (3) for the business segments was 57.9%
compared to 56.0% in 2010.

The adjusted net operating income from the business segments 
was €12,263 million compared to €10,622 million in 2010, 
an increase of 15%.

Expressed in dollars, adjusted net operating income from 
the business segments increased by 21%. The lower relative
increase in adjusted net operating income from the business
segments compared to the increase in adjusted operating income
from the business segments is mainly due to the increase in the
effective tax rate for the business segments.

Adjusted net income increased by 11% to €11,424 million compared
to €10,288 million in 2010. Expressed in dollars, the adjusted net
income increased by 17%.

Adjusted net income excludes the after-tax inventory effect, special
items and effective January 1, 2011, the effect of changes in fair
value:

– The after-tax inventory effect had a positive impact on net

income of €834 million in 2011 compared to a positive impact
€748 million in 2010.

– Changes in fair value had a positive impact on net income 

of €32 million in 2011.

– Special items had a negative impact on net income of €14 million

in 2011, comprised mainly of €1,014 million of impairments (mainly
in the European refining and new energies) and €1,538 million 
of gains on asset sales. Special items had a negative impact on 
net income of €384 million in 2010.

In 2010, the Group’s share of adjustment items related to Sanofi
had a negative impact on net income of €81 million.

Net income (Group share) was €12,276 million compared to
€10,571 million in 2010, an increase of 16%.

The effective tax rate for the Group was 58.4% in 2011 compared
to 55.9% in 2010.

As of December 31, 2011, there were 2,263.8 million fully-diluted
shares compared to 2,249.3 on December 31, 2010.

Adjusted fully-diluted earnings per share, based on 2,257.0 million
fully-diluted weighted-average shares, was €5.06 in 2011
compared to €4.58 in 2010, an increase of 10%.

Expressed in dollars, adjusted fully-diluted earnings per share was
$7.05 in 2011 compared to $6.08 in 2010, an increase of 16%.

(1) Special items affecting operating income from the business segments had a negative impact of €873 million in 2011 and a negative impact of €1,394 million in 2010.
(2) Dollar amounts represent euro amounts converted at the average €-$ exchange rate for the period: 1.3920 $/€ for the full year 2011; 1.3257 $/€ for the full year 2010; 

and 1.3948 $/€ for the full year 2009.

(3) Defined as: (tax on adjusted net operating income) / (adjusted net operating income – income from equity affiliates, dividends received from investments and impairments 

of acquisition goodwill + tax on adjusted net operating income).

60

TOTAL. Registration Document 2011

1.2.4. Investments - divestments

Investments, excluding acquisitions and including changes 
in non-current loans, were €14.8 billion ($20.6 billion) in 2011
compared to €11.9 billion ($15.8 billion) in 2010.

Acquisitions were €8.8 billion ($12.3 billion) in 2011, comprised
essentially of 14.09% of the share capital of Novatek in Russia,
interests in the Fort Hills and Voyageur projects in Canada, assets
in the Utica basin and 60% of SunPower.

Asset sales in 2011 were €7.7 billion ($10.7 billion), comprised
essentially of the Group’s interests in CEPSA and its exploration &
production Cameroon subsidiary, Sanofi shares, interests in the
Joslyn project in Canada and in the Ocensa pipeline in Colombia,
UK Marketing assets and part of the Chemicals resins activities.

1.3. Upstream results

Environment - 
liquids and gas price realizations(a)

2011

2010

2009

Brent ($/b)                                                  111.3       79.5       61.7
Average liquids price ($/b)                           105.0         763       58.1
Average gas price ($/Mbtu)                           6.53       5.15       5.17
Average hydrocarbons price ($/boed)           74.9       56.7       47.1

(a) Consolidated subsidiaries, excluding fixed margin and buy-back contracts.

TOTAL benefited from favorable market conditions for Upstream
in 2011. The Group’s average realizations for liquids and gas
respectively rose by 38% and 27% during 2011 compared to 2010.

Hydrocarbon production

2011

2010

2009

Liquids (kb/d)                                             1,226     1,340     1,381
Gas (Mcf/d)                                                 6,098     5,648     4,923
Combined production (kboe/d)                   2,346     2,378     2,281

Hydrocarbon production was 2,346 kboe/d in 2011, a decrease
of 1.3% compared to 2010, essentially as a result of:

– -1.5% for normal decline, net of production ramp-ups on new

projects;

– +2.5% for changes in the portfolio, integrating the net share of

Novatek production and impact of the sale of interests in CEPSA;

– +1% for the end of OPEC reductions;

– -1.5% for security conditions, mainly in Libya; and

– -2% for the price effect(2).

Year-end reserves

2011

2010

2009

Liquids (Mb)                                               5,784     5,987     5,689
Gas (Bcf)                                                  30,717   25,788   26,318
Hydrocarbon reserves (Mboe)                   11,423   10,695   10,483

Summary of results and financial position

Management Report 3

Net investments (1) were €16.0 billion in 2011, an increase of 34%
compared to €12.0 billion in 2010. Expressed in dollars, net
investments rose by 40% in 2011 up to $22.2 billion.

1.2.5. Profitablity

The full-year 2011 ROACE was 16% at the Group level and 17%
for the business segments, stable compared to 2010. In 2009,
ROACE was 13% for both Group level and business segments.

The return on equity for the Group was 18% in 2011 compared
to 19% in 2010 and 16% in 2009.

Proved reserves based on SEC rules (based on Brent
at 110.96 $/b) were 11,423 Mboe at December 31, 2011. Based
on the 2011 average rate of production, the reserve life is 13 years.

The 2011 proved reserve replacement rate(3), based on SEC rules,
was 185%.

As of year-end 2011, TOTAL has a solid and diversified portfolio of
proved and probable reserves(4) representing more than twenty
years of reserve life based on the 2011 average production rate,
and resources(5) representing more than forty years of reserve life.

Results
(M€)

2011

2010

2009

Adjusted operating income                       22,474   17,653   12,879
Adjusted net operating income                 10,405     8,597     6,382
Cash flow from operating activities           17,054   15,573   10,200
Adjusted cash flow                                   17,566   14,136   11,336
Investments                                             21,689   13,208     9,855
Divestments                                               2,656     2,067         398
Return on average capital employed            20%       21%       18%

For the full year 2011, adjusted net operating income from 
the Upstream segment was €10,405 million compared to
€8,597 million in 2010, an increase of 21%. Expressed in dollars,
adjusted net operating income from the Upstream segment
was $14.5 billion, an increase of 27% compared to 2010, 
essentially due to the impact of higher hydrocarbon prices.

Technical costs for consolidated subsidiaries, in accordance with
ASC 932(6), were 18.9 $/boe (7) in 2011, compared to 16.6 $/boe
in 2010.

The return on average capital employed (ROACE(8)) for the Upstream
segment was 20%, for the full-year 2011 compared to 21% for the
full year 2010.

(1) Net investments = investments including acquisitions and changes in non-current loans minus asset sales.
(2) Impact of changing hydrocarbon prices on entitlement volumes.
(3) Change in reserves excluding production (i.e., (revisions + discoveries, extensions + acquisitions – divestments) / production for the period). The reserve replacement rate would be 84% in an

environment with a constant 79.02 $/b oil price, excluding acquisitions and divestments.

(4) Limited to proved and probable reserves covered by E&P contracts on fields that have been drilled and for which technical studies have demonstrated economic development in a 100 $/b

Brent environment, including projects developed by mining.

(5) Proved and probable reserves plus contingent resources (potential average recoverable reserves from known accumulations - Society of Petroleum Engineers - 03/07)
(6) FASB Accounting Standards Codification Topic 932, Extractive industries – Oil and Gas.
(7) Excluding IAS 36 (impairment of assets).
(8) Calculated based on adjusted net operating income and average capital employed, using replacement cost.

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Summary of results and financial position

1.4. Downstream results

Refinery throughput(a)                                                                                                                                 2011               2010               2009

Total refinery throughput (kb/d)                                                                                                                     1,863               2,009             2,151
Refined products sales(b) (kb/d)                                                                                                                   3,639               3,776             3,616

(a) Includes share of CEPSA through July 31, 2011, and, starting October 2010, of TotalErg.
(b) Includes Trading.

For the full-year 2011, refinery throughput decreased by 7% compared 2010, essentially due to the sale of the Group’s interest in CEPSA
and a higher level of major turnarounds than in 2010.

Results                                                                                                                                                                
(M€)                                                                                                                                                             2011               2010               2009

Adjusted operating income                                                                                                                         1,238               1,251             1,026
Adjusted net operating income                                                                                                                   1,083               1,168                 953

Cash flow from operating activities                                                                                                             2,165               1,441             1,164
Adjusted cash flow                                                                                                                                     1,645               2,405             1,601

Investments                                                                                                                                               1,870               2,343             2,771
Divestments                                                                                                                                               3,235                 499                 133

Return on average capital employed                                                                                                             7%                   8%                 7%

For the full year 2011, the TOTAL’s European Refining Margin
indicator (ERMI) was 17.4$/t, a decrease of 36% compared to 2010.

For the full year 2011, adjusted net operating income for the
Downstream segment was €1,083 million, a decrease of 7%
compared to €1,168 million in 2010.

Expressed in dollars, the adjusted net operating income for the
Downstream segment was $1.5 billion, a decrease of 3%
compared to 2010. The decrease is essentially due to the negative
impact of the deterioration in refining margins in 2011 while
marketing performed nearly at the 2010 level.

1.5. Chemicals results

The persistence of an unfavorable economic environment for
refining, affecting Europe in particular, led the Group to recognize
an impairment in the Downstream, on European refining assets, in
the third and fourth quarters of 2011 in the amount of €700 million
in operating income and €478 million in net operating income.
These elements have been treated as adjustment items.

The ROACE in the downstream segment was 7% in 2011
compared to 8% in 2010.

(M€)                                                                                                                                                             2011               2010               2009

Sales                                                                                                                                                       19,477             17,490           14,726

Adjusted operating income                                                                                                                           697                 893                 249
Adjusted net operating income                                                                                                                     775                 857                 272

Cash flow from operating activities                                                                                                               512                 934             1,082
Adjusted cash flow                                                                                                                                       871               1,157                 442

Investments                                                                                                                                                   847                 641                 631
Divestments                                                                                                                                               1,164                 347                   47

Return on average capital employed                                                                                                           10%                 12%                 4%

For the full year 2011, Chemicals segment sales, excluding intra-
Group sales, were €19,477 million, an increase of 11% compared
to 2010.

The adjusted net operating income for the Chemicals segment was
€775 million compared to €857 million in 2010. The decrease
reflects essentially the impact of the sale of the Group’s interest 
in CEPSA and part of the Resins activities. Globally, for the full-

year 2011, Petrochemicals benefited from ramp-ups in its activities
in Qatar and South Korea but suffered from deteriorating margins 
in the second half of the year in Europe and in the United States.
Specialty chemicals, excluding the effect of changes in the portfolio,
maintained results at a level close to the 2010 level.

The ROACE(1) for Chemicals was 10% in 2011 compared to 12%
in 2010.

(1) Calculated based on adjusted net operating income and average capital employed, using replacement cost.

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Liquidity and capital resources

1.6. TOTAL S.A. 2011 results

Net income for Total S.A., the parent company, was €9,766 million in 2011 compared to €5,840 million in 2010.

1.7. Proposed dividend

After closing the accounts, the Board of Directors decided to
propose at the May 11, 2012, Annual Shareholders Meeting a
dividend of €2.28 per share for 2011, stable compared to the
previous year.

Based on 2011 adjusted net income in euro, the pay-out ratio
would be 45%.

Taking into account the three 2011 interim dividends, the remaining
€0.57 per share would be paid on June 21, 2012 (1).

2. Liquidity and capital resources

2.1. Long-term and short-term capital

Long-term capital
As of December 31,
(M€)                                                                                                                                                             2011               2010               2009

Shareholders’ equity                                                                                                                               68,134 (a)            58,718           50,993
Non-current financial debt                                                                                                                      22,557               20,783           19,437
Hedging instruments of non-current financial debt                                                                                 (1,976)               (1,870)           (1,025)

Total net non-current capital                                                                                                              88,715             77,631           69,405

(a) Based on a 2011 dividend equal to the 2010 dividend (€2.28/share) less the interim dividends paid for the three first quarters totaling €1.71/share (€3,885 million).

Short-term capital
As of December 31,
(M€)                                                                                                                                                             2011               2010               2009

Current financial debt                                                                                                                                 9,675               9,653             6,994
(188)
Net current financial assets

(1,046)

(533)

Net current financial debt                                                                                                                       9,142             8,607             6,806

Cash and cash equivalents                                                                                                                     (14,025)           (14,489)         (11,662)

(1) The ex-dividend date for the remainder of the 2011 dividend would be June 18, 2012; for the ADR (NYSE :TOT) the ex-dividend date would be June 13, 2012.

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Liquidity and capital resources

2.2. Cash flow

(M€)                                                                                                                                                             2011               2010               2009

Cash flow from operating activities                                                                                                           19,536             18,493           12,360
Changes in working capital at replacement cost                                                                                         (524)                 497           (1,111)

Cash flow from operating activities before changes
in working capital at replacement cost                                                                                                20,060           17,996           13,471

Investments                                                                                                                                           (24,541)           (16,273)         (13,349)
Divestments                                                                                                                                               8,578               4,316             3,081

Net cash flow at replacement cost, before changes in working capital                                             4,097             6,039             3,203

Dividends paid                                                                                                                                         (5,312)             (5,250)           (5,275)
Share buybacks                                                                                                                                                 -                       -                     -
Net-debt-to-equity ratio at December 31                                                                                                     23%                 22%               27%

Cash flow from operations was €19,536 million, an increase of 6%
compared to 2010, essentially due to the increase in net income
that was partially offset by changes in working capital.

The Group’s net cash flow was €3,573 million compared 
to €6,536 million in 2010. Expressed in dollars, the Group’s net
cash flow(2) was $5.0 billion in 2011.

Adjusted cash flow from operations(1) was €20,060 million, 
an increase of 11%. Expressed in dollars, adjusted cash flow 
from operations was $27.9 billion, an increase of 17%.

The net-debt-to-equity ratio was 23.0% on December 31, 2011,
compared to 22.2% on December 31, 2010.

2.3. Borrowing requirements and funding structure

The Group’s policy consists of incurring non-current debt primarily at
a floating rate, or, if the opportunity arises at the time of an issuance,
at a fixed rate. Debt is incurred in dollars, euros or Canadian dollars
according to general corporate needs. Long-term interest rate 
and currency swaps may be used to hedge bonds at their issuance
in order to create a variable or fixed rate synthetic debt. In order to
partially modify the interest rate structure of the long-term debt,
TOTAL may also enter into long-term interest rate swaps.

The non-current debt is generally raised by the corporate treasury
entities either directly in dollars, Canadian dollars or euros, or in
other currencies which are then exchanged for dollars, canadian
dollars, or euros through swaps issues to appropriately match
general corporate needs.

The Group has established standards for market transactions under
which bank counterparties must be approved in advance, based 
on an assessment of the counterparty’s financial soundness (multi-criteria
analysis including a review of the market capitalization and of the Credit
Default Swap (CDS), its ratings with Standard & Poor’s and Moody’s,
which must be of high quality and its overall financial condition).

An overall authorized credit limit is set for each bank and is allotted
among the subsidiaries and the Group’s central treasury entities
according to their needs.

To reduce the market values risk on its commitments, in particular for
swaps set as part of bonds issuance, the Group also developed a
system of margin call that is implemented with significant counterparties.

2.4. External financing available

As of December 31, 2011, the aggregate amount of the major
confirmed credit facilities granted by international banks to Group
companies (including TOTAL S.A.) was $11,447 million (compared
with $10,395 million on December 31, 2010), of which $11,154 million
were unused ($10,383 million unused on December 31, 2010).

The contracts for the credit lines granted to TOTAL S.A. contain 
no provisions that tie the terms and conditions of the loan to 
the Company’s financial ratios, to its financial ratings from specialized
agencies, or to the occurrence of events that could have a material
adverse impact on its financial position.

TOTAL S.A. has confirmed credit facilities granted by international
banks, which allow the company to fund a significant cash reserve. 
As of December 31, 2011, these credit facilities amounted
to $10,139 million (compared with $9,592 million on
December 31, 2010), of which $10,096 million were unused
(compared with $9,581 million unused on December 31, 2010).

Credit facilities granted to Group companies other than TOTAL S.A.
are not intended to finance the Group’s general needs; they are
intended to finance either the general needs of the borrowing
subsidiary or a specific project.

As of December 31, 2011, no restrictions applied to the use 
of the Group companies’ capital (including TOTAL S.A.) that could
significantly impact the Group’s activities, directly or indirectly.

(1) Cash flow from operations at replacement cost before changes in working capital.
(2) Net cash flow = cash flow from operations + divestments - gross investments.

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Management Report 3

Research & Development

2.5. Anticipated sources of financing

Investments, working capital and dividend payments are financed
essentially by the cash flow generated from operating activities,
asset disposals and, if necessary, by net borrowings.

For the coming years and based on the current financing
conditions, the Company intends to maintain this method of
financing the Group’s investments and activities.

3. Research & Development

In 2011, Research & Development (R&D) expenses amounted to
€776 million, compared to €715 million in 2010 and €650 million
in 2009. The process initiated in 2004 to increase R&D budgets
continued in 2011.

In addition, in 2009 the Group set-up a structure to contribute 
to the development of start-ups that specialize in the innovative
energy technologies.

In 2011, 3,946 employees were dedicated to R&D, compared
to 4,087 in 2010 and 4,016 in 2009. The reduction in 2011 can 
be explained, in particular, by the sale of part of the Specialty
Chemicals Resins activity.

There are six major R&D focuses at TOTAL:

– developing knowledge, tools and technological mastery to

discover and profitably operate complex oil and gas resources 
to help meet the global demand for energy;

– developing and industrializing solar, biomass and carbon capture
and storage technologies to help prepare for future energy needs;

– developing practical, innovative and competitive materials that
meet customers’ specific needs, contribute to the emergence 
of new features and systems, enable current materials to be
replaced by materials showing higher performance for users, and

3.1. Exploration & Production

In addition to continuously optimizing the development of 
deep-offshore projects and gas resources, TOTAL continues 
to improve its computing, exploration, seismic acquisition and
processing tools as well as those for the initial appraisal of
reservoirs and simulation of field evolution during operations,
especially for tight, very deep or carbonated reservoirs.

Enhancing oil recovery from operated reservoirs and recovery 
of heavy oil and bitumen with lesser environmental impacts are 
also subjects involving major research. In particular, a test 
of technology for the exploitation of oil shales is being developed.

address the challenges of improved energy efficiency, lower
environmental impact and toxicity, better management of their life
cycle and wastes;

– developing, industrializing and improving first-tier competitive

processes for the conversion of oil, coal and biomass resources
to adapt to changes in resources and markets, improve reliability
and safety, achieve better energy efficiency, reduce the
environmental footprint and maintain the Group’s economic
margins in the long term;

– understanding and measuring the impacts of the Group’s
operations and products on ecosystems (water, soil, air,
biodiversity) to improve environmental safety, as part of the
regulation in place, and reduce their environmental footprint 
to achieve sustainability in the Group’s operations; and

– mastering and using innovative technologies such as

biotechnologies, materials sciences, nanotechnologies, 
high-performance computing, information and communications
technologies and new analytical techniques.

These issues are addressed synergistically within a portfolio of
projects. Different aspects may be looked at independently by
different divisions.

In addition, the carbon capture and storage project in the Rousse
depleted field in Lacq (France) has demonstrated the validity of 
oxy-combustion technology and made it possible to develop 
the methodology for analyzing and monitoring storage fields.

Finally, water management is also the subject of increased 
R&D activities.

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Research & Development

3.2. Gas & Power

R&D efforts were sustained in new energies, in particular in the
development of new-generation photovoltaic cells as part of several
partnerships with recognized academic research institutes and
start-ups (EAP for silicon purification and crystallization).

Energy production from biomass is also a major R&D challenge in
the development of new energies. The Group is involved in a
program to develop a production process from biomass and in
biotechnology studies for the conversion of biomass to advanced
biofuels or molecules for chemicals, in particular through a
partnership with Amyris, a company in which the Group acquired
an interest.

R&D also involves energy conversion related to:

– new technical features for LNG (liquefied natural gas) terminals

and transport;

– the emergence of DME (DiMethyl Ether) through the Group’s

involvement in a testing program for this fuel; and

– CTL (Coal to Liquids) projects to convert coal into liquid

hydrocarbons, with carbon dioxide capture as part of this
process.

3.3. Refining & Marketing

In Refining & Marketing, TOTAL is preparing for the emergence 
of tomorrow’s resources, including non-conventional oil and
biomass, and develops products that meet the market’s needs,
such as higher-performance and energy-saving fuels, additives 
and lubricants.

The Refining & Marketing division develops processes and catalysts
and studies the operation of its industrial sites to improve
production and adapt to the fuel market. The division develops new

products (fuels, heating fuels, lubricants, etc.) that are adapted 
to new engines and are more environmentally friendly as well as
technologies to measure and reduce industrial emissions.

Several R&D projects in the field of second-generation biofuel
production are ongoing as part of partnerships with academic,
industrial and economic players in order to develop enzymatic 
and thermo-chemical conversion of biomass.

3.4. Petrochemicals

The main mission of Petrochemicals R&D is to improve and develop
new technologies and new polyolefins.

The development of new grades of polymers remains a cornerstone
of the development strategy. On September 7, 2011,
Petrochemicals signed a new agreement with Galactic whereby
Futerro, the joint venture formed by Galactic and Total
Petrochemicals, became the technological leader in the polylactic
acid (PLA) production chain, from monomer production to polymer
recycling.

The styrenics teams, for their part, successfully developed a new
grade, expandable polystyrene, which is aimed at a fast-growing
insulating materials market.

Efforts to develop catalysts and processes using alternative
resources continue. In March 2011, Total Petrochemicals, IFP

Energies nouvelles (IFPEN) and its Axens subsidiary announced 
an alliance aimed at developing a new technology, based on the
development by Petrochemicals of innovative catalysts, 
for the production of biomonomers (ethylene, propylene, etc.) 
by dehydration of the respective alcohol (ethanol, propanol, etc.).

In parallel to this, optimization of the UOP-Total Petrochemicals
olefin production process from methanol continues. A first licensing
agreement for this technology has been signed with a Chinese
partner.

Finally, through Hutchinson, Bostik and Atotech in the Chemicals
division, Petrochemicals is involved in “Materials Sciences” projects
aimed at developing and bringing to light the division’s skills and
innovations in the field of materials. Lastly, the “Total Car Concept”
project was unveiled at the Frankfurt Auto Show.

3.5. Specialty Chemicals

R&D has strategic importance for the specialty chemicals. 
It is closely linked to the needs of subsidiaries.

Innovation at Hutchinson is focused on the development of 
high-performance thermoplastic elastomers, clean production
technologies and energy-efficient systems for large industrial
clients, in particular for tomorrow’s vehicles. Special emphasis 
is placed on mass, electrification, comfort and safety.

Bostik is focusing its research activities on three technology
platforms: hot-melt adhesives, reactive elastomers and hydraulic
polymer-binder systems. Based on these technologies, R&D is
developing practical, sustainable assembly solutions that meet the

needs of markets in terms of energy efficiency (construction,
transport), material efficiency (health, industry) and environmental
impacts throughout their life cycle.

Atotech is one of the world leaders for integrated production
systems (chemicals, equipment, know-how and service) for
industrial surface finishing and the manufacturing of integrated
circuits. Given the environmental challenges related to
electroplating, nearly half of Atotech’s R&D projects are intended 
to develop cleaner technologies and create conditions for the
sustainable development of these industries.

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Trends and outlook

– detection and reduction of emissions into the air and simulation 

of their dissemination;

– prevention of soil contamination and regulatory compliance with

regard to historical aspects;

– changes in the Group’s different products and management 
of their life cycle, in compliance with the REACH Directive.

3.6. Environment

Environmental issues are important throughout the Group and are
taken into account in all R&D projects. They involve environmental
risk management, including in particular:

– water management, notably by reducing the use of water from
natural continental environments and by lowering emissions in
compliance with the regulations in force;

– reduction of greenhouse gases through the improvement 
of energy efficiency and carbon capture and storage;

3.7. R&D organization

The Group intends to increase R&D in all of its business units
through cross-functional themes and technologies. Attention is paid
to synergies of R&D efforts between business units.

universities and academic laboratories, deemed strategic in Europe,
the United States, Japan and China, as well as innovative small
businesses are part of the Group’s approach.

The Group has twenty-two R&D sites worldwide and has
developed approximately 600 partnerships with other industrial
groups and academic or highly specialized research institutes.
TOTAL also has a permanently renewed network of scientific
advisors worldwide that monitor and advise on matters of interest
to the Group’s R&D activities. Long-term partnerships with

Each business unit is developing an active intellectual property
activity, aimed at protecting its innovations, allowing its activity to
develop without constraints as well as facilitating its partnerships.
In 2011, more than 250 new patent applications were issued by 
the Group.

4. Trends and outlook

4.1. Outlook

In 2012, TOTAL intends to consolidate its drivers for growth and
enhance the priority given to safety, reliability and acceptability of its
operations.

The 2012 net investment budget is $20 billion. TOTAL intends to
continue to actively manage its portfolio with, in particular, a
program of non-strategic asset sales. The 2012 budget for organic
investments is $24 billion.

Capital expenditures will mostly be focused on the Upstream
segment with an allocation of $20 billion, or more than 80% 
of the Group’s organic capital expenditure budget. About 30% of the
investment in the Upstream segment is expected to be dedicated 
to producing assets while 70% is expected to be assigned to
developing new projects. Downstream organic capital expenditures
in the Refining & Chemicals and Supply & Marketing segments are
expected to amount to $3 billion and $1 billion, respectively, in 2012.
In line with the strategy to develop a number of major integrated
platforms in order to stimulate growth and improve competitive
performance, the main projects in Refining & Chemicals in 2012 will
be the upgrading of the Normandy refinery and petrochemical plant,
the building of the Jubail refinery in Saudi Arabia and the expansion
of the Daesan platform in South Korea. Wherever it operates, TOTAL
will continue to make capital expenditure in the maintenance and
safety of its facilities a top priority.

The Group also confirms its commitment with respect to R&D with
a budget increasing to about $1.2 billion in 2012.

In the Upstream segment, TOTAL will deploy its strategy intended 
to speed up growth of its production, while improving the profitability
of its portfolio of assets. The year 2012 should see the launch of
numerous projects. In 2012, TOTAL plans to bring eight new major
projects on-stream, which will contribute to expected growth in
output in 2012 and the achievement of the target rate of average
annual production growth of 2.5% between 2010 and 2015: Usan
and OML 58 Upgrade in Nigeria, Islay in the UK-North Sea, Angola
LNG in Angola, Bongkot South in Thailand, Halfaya in Iraq, Sulige in
China and Kashagan in Kazakhstan. The Group will also continue to
evaluate numerous other projects, in particular in Western Africa,
Russia and Canada. The anticipated launch of these projects during
the course of the next two years should improve visibility on growth
in output after 2015. With an exploration budget that stands at $2.5
billion, up 20% compared to 2011, the Group will continue to
pursue an ambitious and diversified strategy.

In the Downstream sector, with a new organization that will allow it
to take up the challenges specific to each activity of that sector,
the Group should start to reap the first benefits of an integrated
Refining & Chemicals segment and Supply & Marketing segment,
each of which is closer to its markets. Major projects, an optimized
portfolio of assets and productivity gains should help to achieve 
the target of an overall rise in profitability by 5% between 2010
and 2015. TOTAL will strive to improve its competitiveness 
by adapting its activities in Europe and seeking to enhance 
its operational efficiency and synergies between its operations. 

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Trends and outlook

The year 2012 will see continued development in high-growth
zones, with the expected startup of a new polyethylene production
unit in Qatar and the completion of the first step of the expansion of
its Daesan platform in South Korea.

In 2012, TOTAL can rely on its solid balance sheet and on 
the start-up and ramp-up of new projects that should contribute 

to the growth of operating cash flow. Moreover, in 2012, TOTAL 
will continue to develop its new projects through an ambitious
capital expenditure program, while maintaining a target for the 
net-debt-to-equity ratio of between 20-30% and a dividend policy
based on an average pay-out ratio of 50% of adjusted fully-diluted
earnings per share.

4.2. Risks and uncertainties

Due to the nature of its business, the Group’s activities remain
subject to the usual market risks (sensitivity to the environmental
parameters of the oil and financial markets), industrial and
environmental risks related to its operations, and to political 
or geopolitical risks stemming from the global presence of most 
of its activities.

Risks relative to cash management operations and to interest rate
and foreign exchange financial instruments are managed according

to rules set by the Group’s General Management, which provide 
for regular pooling of available cash balances, open positions and
management of the financial instruments by the Group’s general
management.

Detailed information is given in the Risk Factors section (Chapter 4),
of this Registration Document. For more information, also refer to
the Chairman’s report in paragraph 1.10 of Chapter 5.

4.3. Sensitivity of the 2012 results to market environment(a)

Market 
environment parameters                                  Scenario             Change                      Estimated impact                      Estimated impact
                                                                                                                                                  on adjusted                                on adjusted
                                                                                                                                        operating income               net operating income

€-$                                                                     1.40 $/€         +0.10 $/€                                       -1.8 B€                                     -0.95 B€
Brent                                                                     100 $/b               +1 $/b                      +0.25 B€/0.35 B$                      +0.11 B€/0.15 B$
European refining margins (ERMI)                             25 $/t                +1 $/t                      +0.06 B€/0.08 B$                      +0.04 B€/0.05 B$

(a) Sensitivities revised once per year upon publication of the previous year’s fourth quarter results. The impact of the €/$ sensitivity on adjusted operating income and adjusted net

operating income attributable to the Upstream segment are approximately 80% and 75% respectively.
Indicated sensitivities are approximate and based upon TOTAL’s current view of its 2012 portfolio. Results may differ significantly from the estimates implied by the application of these
sensitivities. 

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Risk factors 4

Risk factors

1.     Financial risks                                                                                                     70

1.1.       Sensitivity to market environment  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
1.2.       Oil and gas market related risks  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
1.3.       Financial markets related risks  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
1.4.       Counterparty risk  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
1.5.       Currency exposure  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
1.6.       Short-term interest rate exposure and cash  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
1.7.       Interest rate risk on non-current debt  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
1.8.       Sensitivity analysis on interest rate and foreign exchange risk  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
1.9.       Stock market risk  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
1.10.     Liquidity risk  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
1.11.     Credit risk  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

2.     Industrial and environmental risks                                                                       78

2.1.       Types of risks  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
2.2.       Management and monitoring of industrial and environmental risks  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

3.     Other risks                                                                                                         80

3.1.       Risks related to oil and gas exploration and production  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
3.2.       Risks related to economic or political factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
3.3.       Legal aspects of the Group’s activities  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
3.4.       Activities in Cuba, Iran, Sudan and Syria  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
3.5.       Risks related to competition  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
3.6.       Legal and arbitration proceedings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86

4.     Insurance and risk management                                                                        86

4.1.       Organization  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
4.2.       Risk and insurance management policy  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
4.3.       Insurance policy  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

Registration Document 2011. TOTAL

69

4 Risk factors

Financial risks

1. Financial risks

Financial risks are detailed in Note 31 to the consolidated financial statements (point 7, Chapter 9).

1.1. Sensitivity to market environment

The financial performance of TOTAL is sensitive to a number of
factors, the most significant being crude oil and natural gas prices,
refining margins and exchange rates, in particular that of the dollar
versus the euro.

Generally, a rise in the price of crude oil has a positive effect on
earnings as a result of an increase in revenues from oil and gas
production. Conversely, a decline in crude oil prices reduces
revenues. For the year 2012, according to the scenarios 
retained, the Group estimates that an increase or decrease of
$1.00 per barrel in the price of Brent crude would respectively
increase or decrease annual adjusted net operating income 
by approximately €0.11 billion ($0.15 billion (1)). The impact of
changes in crude oil prices on Downstream operations depends
upon the speed at which the prices of finished products adjust to
reflect these changes. The Group estimates that an increase or

decrease in European refining margins (ERMI) of $1.00 per ton
would increase or decrease annual adjusted net operating income
by approximately €0.04 billion ($0.05 billion (1)).

All of the Group’s activities are, to various degrees, sensitive to
fluctuations in the dollar/euro exchange rate. The Group estimates
that a strengthening or weakening of the dollar against the euro
by $0.10 per euro would respectively improve or reduce annual
adjusted net operating income, expressed in euro, by
approximately €0.95 billion.

The Group’s results, particularly in the Chemicals activity, also
depend on the overall economic environment.

However, the Euro zone’s turbulences during the fiscal year 2011
did not affect the Group significantly.

2012 Sensitivities (a)                                           Scenario             Change                      Estimated impact                     Estimated impact
                                                                                                                                                  on adjusted                         on adjusted net
                                                                                                                                        operating income                     operating income

€-$                                                                     1.40 $/€         +0.10 $/€                                       -1.8 B€                                     -0.95 B€
Brent                                                                     100 $/b               +1 $/b                      +0.25 B€/0.35 B$                      +0.11 B€/0.15 B$
European refining margins (ERMI)                             25 $/t                +1 $/t                      +0.06 B€/0.08 B$                      +0.04 B€/0.05 B$

(a) Sensitivities revised once per year upon publication of the previous year’s fourth quarter results. The impact of the $/€ sensitivity on adjusted operating income and adjusted net operating
income attributable to the Upstream segment are approximately 80% and 75% respectively, and the remaining impact of the $/€ sensitivity is essentially in the Downstream segment.
Indicated sensitivities are approximate and based upon TOTAL’s current view of its 2012 portfolio. Results may differ significantly from the estimates implied by the application of these
sensitivities. 

1.2. Oil and gas market related risks

Due to the nature of its business, the Group has significant oil and
gas trading activities as part of its day-to-day operations in order 
to optimize revenues from its oil and gas production and to obtain
favorable pricing to supply its refineries.

In its international oil trading business, the Group follows 
a policy of not selling its future production. However, in connection
with this trading business, the Group, like most other oil
companies, uses energy derivative instruments to adjust its
exposure to price fluctuations of crude oil, refined products, natural
gas, power and coal. The Group also uses freight rate derivative
contracts in its shipping business to adjust its exposure to freight-
rate fluctuations. To hedge against this risk, the Group uses various
instruments such as futures, forwards, swaps and options on
organised markets or over-the-counter markets. The list of the
different derivatives held by the Group in these markets is detailed
in Note 30 to the Consolidated Financial Statements.

The Trading & Shipping division measures its market risk exposure,
i.e. potential loss in fair values, on its crude oil, refined products 
and freight rates trading activities using a value-at-risk technique.
This technique is based on an historical model and makes an
assessment of the market risk arising from possible future changes
in market values over a 24-hour period. The calculation of the range
of potential changes in fair values takes into account a snapshot of
the end-of-day exposures and the set of historical price movements
for the last 400 business days for all instruments and maturities in
the global trading activities. Options are systematically reevaluated
using appropriate models.

The potential movement in fair values corresponds to a 97.5%
value-at-risk type confidence level. This means that the Group’s
portfolio result is likely to exceed the value-at-risk loss measure
once over 40 business days if the portfolio exposures were 
left unchanged.

(1) Calculated with a base case exchange rate of $1.40 per €1.00.

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Risk factors 4

Financial risks

Trading & Shipping : value-at-risk with a 97.5% probability

As of December 31,
(M€)                                                                                                                                       High               Low         Average       Year end

2011                                                                                                                                    10.6                 3.7                 6.1                 6.3

2010                                                                                                                                       23.1                 3.4                 8.9                 3.8
2009                                                                                                                                       18.8                 5.8               10.2                 7.6

As part of its gas, power and coal trading activity, the Group also
uses derivative instruments such as futures, forwards, swaps and
options in both organised and over-the-counter markets. In general,
the transactions are settled at maturity date through physical
delivery. The Gas & Power division measures its market risk
exposure, i.e. potential loss in fair values, on its trading business
using a value-at-risk technique. This technique is based on an

historical model and makes an assessment of the market risk
arising from possible future changes in market values over a one-day
period. The calculation of the range of potential changes in fair
values takes into account a snapshot of the end-of-day exposures
and the set of historical price movements for the past two years 
for all instruments and maturities in the global trading business.

Gas & Power : value-at-risk with a 97.5% probability

As of December 31,
(M€)                                                                                                                                       High               Low         Average       Year end

2011                                                                                                                                    21.0               12.7               16.0               17.6

2010                                                                                                                                       13.9                 2.7                 6.8               10.0
2009                                                                                                                                         9.8                 1.9                 5.0                 4.8

The Group has implemented strict policies and procedures to
manage and monitor these market risks. These are based on the
separation of control and front-office functions and on an 
integrated information system that enables real-time monitoring 
of trading activities.

encourage liquidity, hedging operations are performed with
numerous independent operators, including other oil companies,
major energy producers or consumers and financial institutions.
The Group has established counterparty limits and monitors
outstanding amounts with each counterparty on an ongoing basis.

Limits on trading positions are approved by the Group’s Executive
Committee and are monitored daily. To increase flexibility and

1.3. Financial markets related risks

As part of its financing and cash management activities, the Group
uses derivative instruments to manage its exposure to changes in
interest rates and foreign exchange rates. These instruments are
principally interest rate and currency swaps. The Group may also
use, on a less frequent basis, futures and options contracts. These
operations and their accounting treatment are detailed in Notes 1
paragraph M, 20, 28 and 29 to the Consolidated Financial Statements.

Department. Excess cash of the Group is deposited mainly in
government institutions, deposit banks, or major companies
through deposits, reverse repurchase agreements and purchase of
commercial paper. Liquidity positions and the management of
financial instruments are centralized by the Treasury Department,
where they are managed by a team specialized in foreign exchange
and interest rate market transactions.

Risks relative to cash management operations and to interest rate
and foreign exchange financial instruments are managed according
to rules set by the Group’s senior management, which provide for
regular pooling of available cash balances, open positions and
management of the financial instruments by the Treasury

The Cash Monitoring-Management Unit within the Treasury
Department monitors limits and positions per bank on a daily basis
and results of the Front Office. This unit also prepares marked-to-
market valuations of used financial instruments and, when
necessary, performs sensitivity analysis.

Registration Document 2011. TOTAL

71

4 Risk factors

Financial risks

1.4. Counterparty risk

The Group has established standards for market transactions under
which bank counterparties must be approved in advance, based on
an assessment of the counterparty’s financial soundness (multi-
criteria analysis including a review of market prices and 
of the Credit Default Swap (CDS), its ratings with Standard & Poor’s
and Moody’s, which must be of high quality, and its overall 
financial condition).

An overall authorized credit limit is set for each bank and is allotted
among the subsidiaries and the Group’s central treasury entities
according to their needs.

To reduce the market values risk on its commitments, in particular
for swaps set as part of bonds issuance, the Treasury Department
also developed a system of margin call that is gradually
implemented with significant counterparties.

1.5. Currency exposure

The Group seeks to minimize the currency exposure of each entity
to its functional currency (primarily the euro, the dollar, the
Canadian dollar, the pound sterling and the Norwegian krone).

For currency exposure generated by commercial activity, the
hedging of revenues and costs in foreign currencies is typically
performed using currency operations on the spot market and, 
in some cases, on the forward market. The Group rarely hedges
future cash flows, although it may use options to do so.

With respect to currency exposure linked to non-current assets
booked in a currency other than the euro, the Group has a policy 
of reducing the related currency exposure by financing these assets
in the same currency.

Net short-term currency exposure is periodically monitored against
limits set by the Group’s senior management.

The non-current debt described in Note 20 to the Consolidated
Financial Statements is generally raised by the corporate treasury
entities either directly in dollars, in euros or in Canadian dollars, 
or in other currencies which are then exchanged for dollars, euros
or Canadian dollars through swaps issues to appropriately match
general corporate needs. The proceeds from these debt issuances
are loaned to affiliates whose accounts are kept in dollars, in euros
or in Canadian dollars. Thus, the net sensitivity of these positions to
currency exposure is not significant.

The Group’s short-term currency swaps, the notional value of which
appears in Note 29 to the Consolidated Financial Statements, 
are used to attempt to optimize the centralized cash management
of the Group. Thus, the sensitivity to currency fluctuations which
may be induced is likewise considered negligible.

1.6. Short-term interest rate exposure and cash

Cash balances, which are primarily composed of euros and dollars,
are managed according to the guidelines established by the
Group’s senior management (maintain an adequate level of liquidity,
optimize revenue from investments considering existing interest rate

yield curves, and minimize the cost of borrowing) over a less than
twelve-month horizon and on the basis of a daily interest rate
benchmark, primarily through short-term interest rate swaps and
short-term currency swaps, without modifying currency exposure.

1.7. Interest rate risk on non-current debt

The Group’s policy consists of incurring non-current debt primarily
at a floating rate, or, if the opportunity arises at the time of an
issuance, at a fixed rate. Debt is incurred in dollars, in euros or in
Canadian dollars according to general corporate needs. Long-term

interest rate and currency swaps may be used to hedge bonds at
their issuance in order to create a variable or fixed rate synthetic debt.
In order to partially modify the interest rate structure of the long-term
debt, TOTAL may also enter into long-term interest rate swaps.

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Risk factors 4

Financial risks

1.8. Sensitivity analysis on interest rate and foreign exchange risk

The tables below present the potential impact of an increase or decrease of 10 basis points on the interest rate yield curves for each 
of the currencies on the fair value of the current financial instruments as of December 31, 2011, 2010 and 2009.

Assets/(Liabilities) 
(M€) 

As of December 31, 2011

Change in fair value 
due to a change 
in interest rate by:

Carrying
amount

Estimated 
fair value

+10 basis 
points

-10 basis 
points

Bonds (non-current portion, before swaps)                                                                       (21,402)         (22,092)                   83                 (83)
Swaps hedging fixed-rates bonds (liabilities)                                                                       (146)               (146)                                             
Swaps hedging fixed-rates bonds (assets)                                                                         1,976             1,976                                             
Total swaps hedging fixed-rates bonds (assets and liabilities)                                               1,830             1,830                 (49)                   49
Current portion of non-current debt after swap 
(excluding capital lease obligations)                                                                                       3,488             3,488                     3                   (3)
Other interest rates swaps                                                                                                         (1)                   (1)                     3                   (3)
Currency swaps and forward exchange contracts                                                                     47                   47                     -                     -

As of December 31, 2010                                                                                                                                                                             

Bonds (non-current portion, before swaps)                                                                       (20,019)         (20,408)                   86                 (84)
Swaps hedging fixed-rates bonds (liabilities)                                                                       (178)               (178)                                             
Swaps hedging fixed-rates bonds (assets)                                                                         1,870             1,870                                             
Total swaps hedging fixed-rates bonds (assets and liabilities)                                               1,692             1,692                 (59)                   59
Current portion of non-current debt after swap 
(excluding capital lease obligations)                                                                                       3,483             3,483                     4                   (4)
Other interest rates swaps                                                                                                         (2)                   (2)                     3                   (3)
Currency swaps and forward exchange contracts                                                                 (101)               (101)                     -                     -

As of December 31, 2009                                                                                                                                                                             

Bonds (non-current portion, before swaps)                                                                       (18,368)         (18,836)                   75                 (75)
Swaps hedging fixed-rates bonds (liabilities)                                                                       (241)               (241)                                             
Swaps hedging fixed-rates bonds (assets)                                                                         1,025             1,025                                             
Total swaps hedging fixed-rates bonds (assets and liabilities)                                                   784                 784                 (57)                   57
Current portion of non-current debt after swap 
(excluding capital lease obligations)                                                                                     (2,111)           (2,111)                     3                   (3)
Other interest rates swaps                                                                                                         (1)                   (1)                     1                   (1)
Currency swaps and forward exchange contracts                                                                     34                   34                     -                     -

The impact of changes in interest rates on the cost of net debt before tax is as follows:

For the year ended December 31,
(M€)                                                                                                                                                             2011               2010               2009

Cost of net debt                                                                                                                                           (440)               (334)               (398)

Interest rate translation of:                                                                                                                                                                                 
+10 basis points                                                                                                                                           (10)                 (11)                 (11)
- 10 basis points                                                                                                                                             10                   11                   11
+100 basis points                                                                                                                                       (103)               (107)               (108)
- 100 basis points                                                                                                                                         103                 107                 108

Registration Document 2011. TOTAL

73

4 Risk factors

Financial risks

As a result of the policy for the management of currency exposure previously described, the Group’s sensitivity to currency exposure 
is primarily influenced by the net equity of the subsidiaries whose functional currency is the dollar and, to a lesser extent, the pound sterling,
the Norwegian krone and the Canadian dollar.

This sensitivity is reflected in the historical evolution of the currency translation adjustment recorded in the statement of changes 
in shareholders’ equity which, in the course of the last three fiscal years, is essentially related to the fluctuation of dollar and pound sterling
and is set forth in the table below:

                                                                                                                                                        Euro/Dollar           Euro/Pound sterling
                                                                                                                                                  exchange rates                   exchange rates

As of December 31, 2011                                                                                                                         1.29                                     0.84

As of December 31, 2010                                                                                                                             1.34                                     0.86
As of December 31, 2009                                                                                                                             1.44                                     0.89

As of December 31, 2011                                                       Total               Euro             Dollar           Pound                 Other currencies
(M€)                                                                                                                                                         sterling             and equity affiliates

Shareholders’ equity at historical exchange rate                   69,025             41,396           21,728             4,713                                   1,188
Currency translation adjustment 
before net investment hedge                                                   (962)                                        127               (923)                                     (166)
Net investment hedge - open instruments                                 (26)                                         (25)                   (1)                                           -
Shareholders’ equity at exchange rate 
as of December 31, 2011                                                     68,037             41,396           21,830             3,789                                   1,022

As of December 31, 2010                                                       Total               Euro             Dollar           Pound                 Other currencies
(M€)                                                                                                                                                         sterling         and equity affiliates (a)

Shareholders’ equity at historical exchange rate                   62,909             32,894           22,242             4,997                                   2,776
Currency translation adjustment 
before net investment hedge                                                 (2,501)                       -           (1,237)           (1,274)                                         10
Net investment hedge - open instruments                                     6                       -                     6                     -                                           -
Shareholders’ equity at exchange rate 
as of December 31, 2010                                                     60,414             32,894           21,011             3,723                                   2,786

As of December 31, 2009                                                       Total               Euro             Dollar           Pound                 Other currencies
(M€)                                                                                                                                                         sterling             and equity affiliates

Shareholders’ equity at historical exchange rate                   57,621             27,717           18,671             5,201                                   6,032
Currency translation adjustment 
before net investment hedge                                                 (5,074)                       -           (3,027)           (1,465)                                     (582)
Net investment hedge - open instruments                                     5                       -                     6                   (1)                                           -
Shareholders’ equity at exchange rate 
as of December 31, 2009                                                     52,552             27,717           15,650             3,735                                   5,450

(a) The decrease in the heading "Other currencies and equity affiliates" is mainly explained by the change in the consolidation method of Sanofi (see Note 3 to the Consolidated Financial

Statements). The contribution to the shareholders’ equity of this investment is now reclassified into the heading for the Eurozone.

As a result of this policy, the impact of currency exchange rate fluctuations on consolidated income, as illustrated in Note 7 to the
Consolidated Financial Statements, has not been significant over the last three years despite the considerable fluctuation of the dollar 
(gain of €118 million in 2011, nil result in 2010, loss of €32 million in 2009).

1.9. Stock market risk

The Group holds interests in a number of publicly-traded companies (see Notes 12 and 13 to the Consolidated Financial Statements). 
The market value of these holdings fluctuates due to various factors, including stock market trends, valuations of the sectors in which 
the companies operate, and the economic and financial condition of each individual company.

74

TOTAL. Registration Document 2011

Risk factors 4

Financial risks

1.10. Liquidity risk

TOTAL S.A. has confirmed credit lines granted by international
banks, which are calculated to allow it to manage its short-term
liquidity needs as required.

As of December 31, 2011, these credit lines amounted
to $10,139 million, of which $10,096 million was unused. 
The agreements for the credit lines granted to TOTAL S.A. 
do not contain conditions related to the Company’s financial ratios,
to its financial ratings from specialized agencies, or to the

occurrence of events that could have a material adverse effect 
on its financial position. As of December 31, 2011, the aggregate
amount of the principal confirmed credit lines granted by
international banks to Group companies, including TOTAL S.A.,
was $11,447 million, of which $11,154 million was unused. 
The credit lines granted to Group companies other than TOTAL
S.A. are not intended to finance the Group’s general needs; they
are intended to finance either the general needs of the borrowing
subsidiary or a specific project.

The following tables show the maturity of the financial assets and liabilities of the Group as of December 31, 2011, 2010 and 2009 
(see Note 20 to the Consolidated Financial Statements).

As of December 31, 2011
Assets/(Liabilities)                                    Less than       1-2 years       2-3 years       3-4 years       4-5 years     More than             Total
(M€)                                                             one year                                                                                                     5 years                     

Non-current financial debt 
(notional value excluding interests)                             -           (4,492)           (3,630)           (3,614)           (1,519)           (7,326)        (20,581)
Current borrowings                                         (9,675)                     -                     -                     -                     -                     -          (9,675)
Other current financial liabilities                           (167)                     -                     -                     -                     -                     -             (167)
Current financial assets                                         700                     -                     -                     -                     -                     -               700
Cash and cash equivalents                             14,025                     -                     -                     -                     -                     -          14,025

Net amount before financial expense         4,883           (4,492)           (3,630)           (3,614)           (1,519)           (7,326)         (15,698)

Financial expense on non-current financial debt   (785)               (691)               (521)               (417)               (302)           (1,075)          (3,791)
Interest differential on swaps                                320                 331                 221                 120                   55                   44            1,091

Net amount                                                   4,418           (4,852)           (3,930)           (3,911)           (1,766)           (8,357)         (18,398)

As of December 31, 2010
Assets/(Liabilities)                                    Less than       1-2 years       2-3 years       3-4 years       4-5 years     More than             Total
(M€)                                                             one year                                                                                                     5 years                     

Non-current financial debt 
(notional value excluding interests)                             -           (3,355)           (3,544)           (2,218)           (3,404)           (6,392)        (18,913)
Current borrowings                                         (9,653)                     -                     -                     -                     -                     -          (9,653)
Other current financial liabilities                           (159)                     -                     -                     -                     -                     -             (159)
Current financial assets                                     1,205                     -                     -                     -                     -                     -            1,205
Cash and cash equivalents                             14,489                     -                     -                     -                     -                     -          14,489

Net amount before financial expense         5,882           (3,355)           (3,544)           (2,218)           (3,404)           (6,392)         (13,031)

Financial expense on non-current financial debt (843)               (729)               (605)               (450)               (358)           (1,195)          (4,180)
Interest differential on swaps                                461                 334                 153                   33                     2                 (78)               905

Net amount                                                   5,500           (3,750)           (3,996)           (2,635)           (3,760)           (7,665)         (16,306)

As of December 31, 2009
Assets/(Liabilities)                                    Less than       1-2 years       2-3 years       3-4 years       4-5 years     More than             Total
(M€)                                                             one year                                                                                                     5 years                     

Non-current financial debt 
(notional value excluding interests)                             -           (3,658)           (3,277)           (3,545)           (2,109)           (5,823)        (18,412)
Current borrowings                                         (6,994)                     -                     -                     -                     -                     -          (6,994)
Other current financial liabilities                           (123)                     -                     -                     -                     -                     -             (123)
Current financial assets                                         311                     -                     -                     -                     -                     -               311
Cash and cash equivalents                             11,662                     -                     -                     -                     -                     -          11,662

Net amount before financial expense         4,856           (3,658)           (3,277)           (3,545)           (2,109)           (5,823)         (13,556)

Financial expense on non-current financial debt (768)               (697)               (561)               (448)               (301)           (1,112)          (3,887)
Interest differential on swaps                                447                 233                 100                   25                 (16)                 (55)               734

Net amount                                                   4,535           (4,122)           (3,738)           (3,968)           (2,426)           (6,990)         (16,709)

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4 Risk factors

Financial risks

In addition, the Group guarantees bank debt and finance lease
obligations of certain non-consolidated companies and equity
affiliates. A payment would be triggered by failure of the guaranteed
party to fulfill its obligation covered by the guarantee, and no assets
are held as collateral for these guarantees. Maturity dates and
amounts are set forth in Note 23 to the Consolidated Financial
Statements (“Guarantees given against borrowings”).

The Group also guarantees the current liabilities of certain non-
consolidated companies. Performance under these guarantees
would be triggered by a financial default of these entities. Maturity
dates and amounts are set forth in Note 23 to the Consolidated
Financial Statements (“Guarantees of current liabilities”).

The following table sets forth financial assets and liabilities 
related to operating activities as of December 31, 2011, 2010
and 2009 (see Note 28 to the Consolidated Financial Statements).

As of December 31,
(M€)
Assets/(Liabilities)                                                                                                                                      2011               2010               2009

Accounts payable                                                                                                                                   (22,086)           (18,450)         (15,383)
Other operating liabilities                                                                                                                           (5,441)             (3,574)           (4,706)
including financial instruments related to commodity contracts                                                                 (606)               (559)               (923)
Accounts receivable, net                                                                                                                          20,049             18,159           15,719
Other operating receivables                                                                                                                       7,467               4,407             5,145
including financial instruments related to commodity contracts                                                               1,074                 499             1,029

Total                                                                                                                                                           (11)                 542                 775

These financial assets and liabilities mainly have a maturity date below one year.

1.11. Credit risk

Credit risk is defined as the risk of the counterparty to a contract
failing to perform or pay the amounts due.

related to financial assets recorded on its balance sheet, including
energy derivative instruments that have a positive market value.

The Group is exposed to credit risks in its operating and financing
activities. The Group’s maximum exposure to credit risk is partially

The following table presents the Group’s maximum credit risk
exposure:

As of December 31,
(M€)
Assets/(Liabilities)                                                                                                                                      2011               2010               2009

Loans to equity affiliates (note 12)                                                                                                              2,246               2,383             2,367
Loans and advances (note 14)                                                                                                                   2,055               1,596             1,284
Hedging instruments of non-current financial debt (note 20)                                                                       1,976               1,870             1,025
Accounts receivable (note 16)                                                                                                                  20,049             18,159           15,719
Other operating receivables (note 16)                                                                                                         7,467               4,407             5,145
Current financial assets (note 20)                                                                                                                   700               1,205                 311
Cash and cash equivalents (note 27)                                                                                                       14,025             14,489           11,662

Total                                                                                                                                                       48,518           44,109           37,513

The valuation allowance on loans and advances and on accounts
receivable and other operating receivables is detailed respectively 
in Notes 14 and 16 to the Consolidated Financial Statements.

Upstream Segment

- Exploration & Production

As part of its credit risk management related to operating and
financing activities, the Group has developed margin call contracts
with certain counterparties. As of December 31, 2011, the net
amount received as part of these margin calls was €1,682 million
(against €1,560 million as of December 31, 2010 and €693 million
as of December 31, 2009).

Credit risk is managed by the Group’s business segments 
as follows:

Risks arising under contracts with government authorities 
or other oil companies or under long-term supply contracts
necessary for the development of projects are evaluated during
the project approval process. The long-term aspect of these
contracts and the high-quality of the other parties lead to a 
low level of credit risk.

Risks related to commercial operations, other than those
described above (which are, in practice, directly monitored by
subsidiaries), are subject to procedures for establishing and
reviewing credit.

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TOTAL. Registration Document 2011

Customer receivables are subject to provisions on a 
case-by-case basis, based on prior history and management’s
assessment of the facts and circumstances.

- Gas & Power

The Gas & Power division deals with counterparties in the
energy, industrial and financial sectors throughout the world.
Financial institutions providing credit risk coverage are highly
rated international bank and insurance groups.

Potential counterparties are subject to credit assessment 
and approval before concluding transactions and are thereafter
subject to regular review, including re-appraisal and approval 
of the limits previously granted.

The creditworthiness of counterparties is assessed based on 
an analysis of quantitative and qualitative data regarding financial
standing and business risks, together with the review of any
relevant third party and market information, such as data
published by rating agencies. On this basis, credit limits are
defined for each potential counterparty and, where appropriate,
transactions are subject to specific authorisations.

Credit exposure, which is essentially an economic exposure or
an expected future physical exposure, is permanently monitored
and subject to sensitivity measures.

Credit risk is mitigated by the systematic use of industry standard
contractual frameworks that permit netting, enable requiring
added security in case of adverse change in the counterparty
risk, and allow for termination of the contract upon occurrence of
certain events of default.

Downstream Segment

- Refining & Marketing

Internal procedures for the Refining & Marketing division include
rules on credit risk that describe the basis of internal control 
in this domain, including the separation of authority between
commercial and financial operations. Credit policies are defined
at the local level, complemented by the implementation 
of procedures to monitor customer risk (credit committees 
at the subsidiary level, the creation of credit limits for corporate
customers, portfolio guarantees, etc.).

Each entity also implements monitoring of its outstanding
receivables. Risks related to credit may be mitigated or limited 
by subscription of credit insurance and/or requiring security 
or guarantees.

Bad debts are provisioned on a case-by-case basis at a rate
determined by management based on an assessment of the risk
of credit loss.

- Trading & Shipping

Trading & Shipping deals with commercial counterparties and
financial institutions located throughout the world. Counterparties
to physical and derivative transactions are primarily entities
involved in the oil and gas industry or in the trading of energy
commodities, or financial institutions. Credit risk coverage 
is concluded with financial institutions, international banks and
insurance groups selected in accordance with strict criteria.

Risk factors 4

Financial risks

The Trading & Shipping division has a strict policy of internal
delegation of authority governing establishment of country and
counterparty credit limits and approval of specific transactions.
Credit exposures contracted under these limits and approvals
are monitored on a daily basis.

Potential counterparties are subject to credit assessment and
approval prior to any transaction being concluded and all active
counterparties are subject to regular reviews, including re-appraisal
and approval of granted limits. The creditworthiness of
counterparties is assessed based on an analysis of quantitative
and qualitative data regarding financial standing and business
risks, together with the review of any relevant third party 
and market information, such as ratings published by Standard
& Poor’s, Moody’s Investors Service and other agencies.

Contractual arrangements are structured so as to maximize the
risk mitigation benefits of netting between transactions wherever
possible and additional protective terms providing for the 
provision of security in the event of financial deterioration and the
termination of transactions on the occurrence of defined default
events are used to the greatest permitted extent.

Credit risks in excess of approved levels are secured by means
of letters of credit and other guarantees, cash deposits and
insurance arrangements. In respect of derivative transactions,
risks are secured by margin call contracts wherever 
possible.

Chemicals Segment

Credit risk in the Chemicals segment is primarily related to
commercial receivables. Each division implements procedures 
for managing and provisioning credit risk that differ based on 
the size of the subsidiary and the market in which it operates. 
The principal elements of these procedures are:

– implementation of credit limits with different authorization

procedures for possible credit overruns;

– use of insurance policies or specific guarantees (letters of credit);

– regular monitoring and assessment of overdue accounts 
(aging balance), including collection procedures; and

– provisioning of bad debts on a customer-by-customer basis,
according to payment delays and local payment practices
(provisions may also be calculated based on statistics).

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77

4 Risk factors

Industrial and environmental risks

2. Industrial and environmental risks

2.1. Types of risks

TOTAL’s operations involve certain industrial and environmental
risks which are inherent in handling, processing and use of
products that are flammable, explosive, polluting or toxic.

The broad scope of TOTAL’s activities, which include drilling, oil 
and gas production, on-site processing, transportation, refining and
petrochemical activities, storage and distribution of petroleum
products, and production of base and specialty chemicals, involve
a wide range of operational risks. Among these risks are those 
of explosion, fire, leakage of toxic products, and pollution. 
In the transportation area, the type of risk depends not only on 
the hazardous nature of the products transported, but also on the

transportation methods used (mainly pipelines, maritime, river-
maritime, rail, road), the volumes involved, and the sensitivity of the
regions crossed (quality of infrastructure, population density,
environmental considerations).

Most of these activities also involve environmental risks related 
to emissions into the air, water or soil and the production of waste,
and also require environmental site remediation and closure and
decommissioning after production is discontinued.

The following table shows a correlation between TOTAL’s operations
and the most significant industrial and environmental risks:

Activity/Risk                                                                                           Fire,                 Leakage           Accidental            Pollution           Consumer       Emissions into
                                                                                                           explosion             of toxic              pollution               of soil             health and        the air, water
                                                                                                                                      products                                       and subsoil             safety                and soil

Drilling                                                                                 x                     x                     x                     x                     -                     x
Hydrocarbon production                                                      x                     x                     x                     x                     -                     x
On-site processing of hydrocarbons                                     x                     x                     x                     x                     -                     x
Transport of petroleum products and chemicals                   x                     x                     x                     x                     -                     x
Refining, petrochemicals                                                      x                     x                     x                     x                     x                     x
Storage of petroleum products                                             x                     x                     x                     x                     -                     x
Distribution of petroleum products                                       x                     -                     x                     x                     x                     x
Specialty chemicals                                                             x                     x                     x                     x                     x                     x

The industrial events that can have the most significant impact 
are primarily:

– a major industrial accident (fire, explosion, leakage of highly toxic

products);

– large-scale accidental pollution.

All the risks described correspond to events that could potentially
cause injury or death, damage property and business activities,
cause environmental damage or harm human health. TOTAL
employees, contractors, residents living near the facilities or
customers can suffer injuries. Property damage can involve TOTAL’s
facilities as well as the property of third parties. The seriousness of
the consequences of these events varies according to the
vulnerability of the people, ecosystems and business activities
impacted, on the one hand, and the number of people in the
impact area and the location of the ecosystems and business
activities in relation to TOTAL’s facilities or to the trajectory of the
products after the event, on the other hand.

Moreover, oil and gas exploration and production activities are
particularly exposed to risks related to the physical characteristics
of an oil or gas field. These risks include eruptions of crude oil or
natural gas which notably could result from drilling into abnormally
pressurised hydrocarbon pockets.

TOTAL conforms to the REACH regulation, which purpose is 
to protect health and safety of products and chemical substances
producers and users notably by providing detailed information
through safety data sheets (SDS/ESDS) (see also point 2 of
Chapter 12). Like most other industrial groups, TOTAL is concerned
by reports of occupational illnesses, in particular those caused 
by asbestos exposure. Asbestos exposure has been subject to
close monitoring at all of the Group’s business units. As of
December 31, 2011, the Group estimates that the ultimate cost 
of all asbestos-related claims paid or pending is not likely to have 
a material impact on the Group’s financial situation.

TOTAL’s entities actively monitor regulatory developments 
to comply with local and international rules and standards for the
evaluation and management of industrial and environmental risks. 
In case of operations being stopped, the Group’s environmental
contingencies and asset retirement obligations are addressed 
in “Asset retirement obligation” and “Provisions for environmental
contingencies” in Note 19 to the Consolidated Financial Statements
(point 7, Chapter 9). Future expenses related to asset retirement
obligations are accounted for in accordance with the principles
described in Note 1Q to the Consolidated Financial Statements
(point 7, Chapter 9).

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TOTAL. Registration Document 2011

Industrial and environmental risks

Risk factors 4

2.2. Management and monitoring of industrial and environmental risks

2.2.1. TOTAL policies regarding health, 
safety and the environment

2.2.3. Management

TOTAL has developed a “Health Safety Environment Quality
Charter” (see point 2 of Chapter 12) which sets out the basic
principles applicable within the Group regarding the protection of
people, property and the environment. This charter is rolled out at
several levels within the Group by means of management systems.

Along these lines, TOTAL has developed efficient organizations as
well as safety, environmental and quality management systems,
which it makes every effort to have certified or assessed (standards
such as the International Safety Rating System, ISO 14001 and
ISO 9001). For example, in 2010, TOTAL received ISO 9001
certification for “development and management of the database 
of technical businesses” in Exploration and Production.

In most countries, TOTAL’s operations are subject to government
regulations concerning environmental protection and industrial
safety. The main regulations are:

1) In Europe: IPPC- Large Combustion Plants Directives 

(recasted by IED Directive), SEVESO Directive, Pressure
Equipment Directive, Water Framework Directive, Waste
Directive, ETS Directive (CO2 quotas), Fuel Directive, REACH 
and CLP Regulations.

2) In France: the legislation on natural and technological risks 

also applies to several sites.

3) In the United States: several activities are subject to the

Occupational Safety and Health Administration (“OSHA”) 
Process Safety Management of Highly Hazardous Materials 
and the Superfund Act.

2.2.2. Assessment

As part of its policy, TOTAL systematically assesses risks and
impacts in the areas of industrial safety (particularly technological
risks), the environment and the protection of workers and local
residents:

– prior to approving new projects, investments, acquisitions and

disposals;

– periodically during operations (safety studies, environmental

impact studies, health impact studies and risk prevention plan in
France as part of the 2003 legislation on the prevention of major
technological risks);

– prior to introducing new substances to the market (toxicological

and ecotoxicological studies and life cycle analyses); and

– based on the regulatory requirements of the countries where

these activities are carried out and generally accepted standards.

In countries where prior administrative authorization and supervision
is required, projects are not undertaken without the authorization of
the relevant authorities and are developed according to the studies
provided to the authorities.

In particular, TOTAL has developed common methodologies for
analyzing technological risks which must gradually be applied to all
activities carried out by the Group’s companies.

TOTAL develops risk management measures based on risk and
impact assessments. These measures involve facility and structure
design, the reinforcement of safety devices and remedies of
environmental degradations.

In addition to developing organizations and management systems
as described above, TOTAL strives to minimize industrial and
environmental risks inherent in its operations by conducting
thorough inspections and audits, training personnel and raising
awareness among all those involved, and implementing an active
investment policy.

In addition, performance indicators (in the areas of HSE) and risk
monitoring have been put in place, objectives have been set and
action plans have been implemented to achieve these objectives.

Although the emphasis is on preventing risks, TOTAL takes regular
steps to prepare for crisis management based on the risk scenarios
identified.

In particular, TOTAL has developed emergency plans and
procedures to respond to an oil spill or leak. These plans and
procedures are specific to each TOTAL affiliate and adapted to its
organization, activities and environment, and are consistent with 
the Group plan. They are reviewed regularly and tested through
exercises.

At the Group level, TOTAL has set up the alert scheme PARAPOL
(Plan to Mobilize Resources Against Pollution) to facilitate crisis
management and provide assistance by mobilizing both internal
and external resources in the event of pollution of marine, coastal 
or inland waters, without geographical restriction. The PARAPOL
procedure is made available to TOTAL affiliates and its main goal 
is to facilitate access to internal experts and physical response
resources.

Furthermore, TOTAL and its affiliates are currently members 
of certain oil spill cooperatives that are able to provide expertise,
resources and equipment in all geographic areas where TOTAL has
operations, including in particular Oil Spill Response, CEDRE
(Center of documentation, research and experimentation on
accidental water pollution) and Clean Caribbean and Americas.

Following the blow-out on the Macondo well in the Gulf of Mexico
in 2010 (concerning which the Group was not involved), TOTAL
created three Task Forces in order to analyze risks and provide
recommendations.

In Exploration & Production, Task Force No. 1 reviewed the safety
aspects of deep offshore drilling operations (wells architecture,
design of blow-out preventers, training of personnel based on
lessons learned from the serious accidents that occurred recently 
in the industry). Its efforts have led to the implementation of even
more stringent controls and audits on drilling operations.

Task Force No. 2, coordinated with the Global Industry Response
Group (GIRG) created by the OGP (International Association of Oil
and Gas Producers), is studying deep offshore oil capture and
containment operations in case of a pollution event in deep waters.
In the short term, capture devices will be available in several regions
of the world where TOTAL has a strong presence in exploration-
production (North Sea, Gulf of Guinea).

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79

4 Risk factors

Other risks

Task Force No. 3 related to plans to fight accidental spills in order
to strengthen the Group’s ability to respond to a major accidental
pollution, such as a blow out or a total loss of containment from an
FPSO (Floating Production, Storage and Offloading facility). This
initiative has led, in particular, to a sharp increase in the volume 
of dispersants available within the Group.

More detailed information on TOTAL’s initiatives in the fields of
safety and protection of the environment is provided in Chapter 12.

The Group believes that it is impossible to guarantee that the
contingencies or liabilities related to the above mentioned health,
safety and environmental concerns will not have a material impact
on its business, assets and liabilities, consolidated financial
situation, cash flow or income in the future.

3. Other risks

3.1. Risks related to oil and gas exploration and production

Oil and gas exploration and production require high levels of
investment and are associated with particular risks and
opportunities. These activities are subject to risks related
specifically to the difficulties of exploring underground, the
characteristics of hydrocarbons and the physical characteristics 
of an oil or gas field. Of risks related to oil and gas exploration,
geologic risks are the most important. For example, exploratory
wells may not result in the discovery of hydrocarbons, or may result
in amounts that would be insufficient to allow for economic
development. Even if an economic analysis of estimated
hydrocarbon reserves justifies the development of a discovery, the
reserves can prove lower than the estimates during the production
process, thus adversely affecting the economic development.

Almost all the exploration and production operations of TOTAL are
accompanied by a high level of risk of loss of the invested capital
due to the risks related to economic or political factors detailed

hereafter. It is impossible to guarantee that new resources of 
crude oil or of natural gas will be discovered in sufficient amounts 
to replace the reserves currently being developed, produced and
sold to enable TOTAL to recover the capital it has invested.

The development of oil and gas fields, the construction of facilities
and the drilling of production or injection wells require advanced
technology in order to extract and exploit fossil fuels with complex
properties over several decades. The deployment of this technology
in such a difficult environment makes cost projections uncertain.
TOTAL’s operations can be limited, delayed or canceled as a result
of a number of factors, including administrative delays, in particular
as part of the host states’ approval processes for development
projects, shortages, late delivery of equipment and weather
conditions, including the risk of hurricanes in the Gulf of Mexico.
Some of these risks may also affect TOTAL’s projects and facilities
further down the oil and gas chain.

3.2. Risks related to economic or political factors

The oil sector is subject to domestic regulations and the
intervention of governments, directly or through state-owned
companies, in such areas as:

Substantial portions of TOTAL’s oil and gas reserves are located 
in certain countries that may be considered as politically and
economically unstable.

– the award of exploration and production interests;

– authorizations by governments or by a state-controlled partner, 
in particular for development projects, annual programs or the
selection of contractors or suppliers;

– the imposition of specific drilling obligations;

– environmental protection controls;

– control over the development, exploitation and abandonment 

of a field causing restrictions on production;

– calculating the costs that may be recovered from the relevant
authority and what expenditures are deductible from taxes;

– cases of expropriation, nationalization or reconsideration 

of contractual rights.

The oil industry is also subject to the payment of royalties and
taxes, which may be higher than those applicable to other
commercial businesses and which may be subject to material
changes by the governments of certain countries.

A significant portion of TOTAL’s oil and gas production occurs 
in unstable regions around the world, most significantly Africa, 
but also the Middle East, Asia-Pacific and South America.
Approximately 28%, 24%, 10% and 8%, respectively, of the
Group’s 2011 combined liquids and gas production came from
these four regions. In recent years, a number of the countries 
in these regions have experienced varying degrees of one or more
of the following: economic instability, political volatility, civil war,
violent conflict and social unrest. In Africa, certain of the countries 
in which the Group has production have recently suffered from
some of these conditions, including Nigeria, where the Group had
in 2011 its second highest hydrocarbon production, and Libya. 
The Middle East in general has recently suffered increased political
volatility in connection with violent conflict and social unrest. 
A number of countries in South America where the Group has
production and other facilities, including Argentina, Bolivia and
Venezuela, have suffered from political or economic instability and
social unrest and related problems. In Asia-Pacific, Indonesia has
suffered some of these conditions. Any of these conditions alone or
in combination could disrupt the Group’s operations in any of these

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TOTAL. Registration Document 2011

Risk factors 4

Other risks

regions, causing substantial declines in production. Furthermore, in
addition to current production, TOTAL is also exploring for and
developing new reserves in other regions of the world that are
historically characterized by political, social and economic instability,
such as the Caspian Sea region where the Group has a number of
large projects currently underway. The occurrence and magnitude
of incidents related to economic, social and political instability are
unpredictable. It is possible that they could have a material adverse
impact on the Group’s production and operations in the future.

Such oil and gas reserves and related operations are subject 
to certain additional risks, including:

– the implementation of production and export quotas;

– the compulsory renegotiation of contracts;

– the expropriation or nationalization of assets;

– risks related to changes of local governments or the resulting

changes in business customs and practices;

– payment delays;

– currency exchange restrictions;

– depreciation of assets due to the devaluation of local currencies
or other measures taken by governments that might have a
significant impact on the value of activities; and

– losses and decreased activity due to armed conflicts, civil unrest,
the actions of terrorist groups or sanctions that target activities 
or parties of certain countries.

TOTAL, like other major international oil companies, has a
geographically diverse portfolio of reserves and operational sites,
which allows it to conduct its business and financial affairs so as to
reduce its exposure to such political and economic risks. However,
there can be no assurance that such events will not adversely affect
the Group.

3.3. Legal aspects of the Group’s activities

3.3.1. Legal aspects to exploration 
and production activities

consortium, on the one hand, and with the State or the state-
owned company, on the other hand.

TOTAL’s exploration and production operations are conducted in
various countries and are therefore subject to a broad range of
regulations. These cover virtually all aspects of exploration and
production operations, including leasehold rights, production rates,
royalties, environmental protection, exports, taxes and foreign
exchange rates. The terms of the concessions, licenses, permits
and contracts governing the Group’s ownership of oil and gas
interests vary from country to country. These concessions, licenses,
permits and contracts are generally granted by or entered into with
a government entity or a state-owned company and are sometimes
entered into with private owners. These arrangements usually take
the form of concessions or production sharing contracts.

The oil concession agreement remains the traditional model 
for agreements entered into with States: the oil company owns 
the assets and the facilities and is entitled to the entire production.

In exchange, the operating risks, costs and investments are the oil
company’s responsibility and it agrees to remit to the relevant State,
usually the owner of the subsoil resources, a production-based
royalty, income tax, and possibly other taxes that may apply under
local tax legislation.

The production sharing contract (PSC) involves a more complex
legal framework than the concession agreement: it defines the
terms and conditions of production sharing and sets the rules
governing the cooperation between the company or consortium in
possession of the license and the host State, which is generally
represented by a state-owned company. The latter can thus be
involved in operating decisions, cost accounting and production
allocation.

In some instances, concession agreements and PSCs coexist,
sometimes in the same country. Even though there are other
contractual models, TOTAL’s license portfolio is comprised mainly
of concession agreements.

In every country, the authorities of the host State, often assisted by
international accounting firms, perform joint venture and PSC cost
audits and ensure the observance of contractual obligations.

In some countries, TOTAL has also signed contracts called 
“risked service contracts”, which are similar to production sharing
contracts. However, the profit oil is replaced by risked monetary
remuneration, agreed by contract, which depends notably on the
field performance. Thus, the remuneration under the Iraqi contract
is based on an amount calculated per barrel produced.

Oil and gas exploration and production activities are subject 
to authorization granted by public authorities (licenses), which 
are granted for specific and limited periods of time and include 
an obligation to return a large portion, or the entire portion in case 
of failure, of the area covered by the license at the end of the
exploration period.

TOTAL pays taxes on income generated from its oil and gas
production and sales activities under its concessions, production
sharing contracts and risked service contracts, as provided for 
by local regulations. In addition, depending on the country, TOTAL’s
production and sales activities may be subject to a number of 
other taxes, fees and withholdings, including special petroleum
taxes and fees. The taxes imposed on oil and gas production and
sales activities may be substantially higher than those imposed 
on other industrial or commercial businesses.

The consortium agrees to undertake and finance all exploration,
development and production activities at its own risk. In exchange,
it is entitled to a portion of the production, known as “cost oil”, the
sale of which should cover all of these expenses (investments and
operating costs). The balance of production, known as “profit oil”, 
is then shared in varying proportions, between the company or

The legal framework of TOTAL’s exploration and production
activities, established through concessions, licenses, permits 
and contracts granted by or entered into with a government entity, 
a state-owned company or, sometimes, private owners, is subject
to certain risks that, in certain cases, can reduce or challenge 
the protections offered by this legal framework.

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81

4 Risk factors

Other risks

3.3.2. Legal aspects of 
the Group’s other activities

The Group’s other businesses (Gas & Power, Downstream and
Chemicals) are also subject to a wide range of regulations.

In European countries and in the United States, sites and products
are subject to environmental (water, air, soil, noise, protection of
biodiversity, waste management, impact studies, etc.), health (on-
the-job safety, chemical product risks) and safety (safety of
personnel and residents, major risk facilities) regulations. Product
quality and consumer protection are also subject to regulations.
Within the European Union, EU regulations must be transposed into
Member States’ national laws or directly enforced. In such Member
States, EU legislation and regulations may be in addition to national
and local government regulations. In addition, in all Member States
of the European Union, industrial facilities operate pursuant to
licenses issued by competent local authorities that are based on
national laws and EU regulations.

In other countries where the Group operates, legislation is often
inspired by EU and U.S. regulations. These countries may more
fully develop certain aspects of regulation in particular fields, for
example protecting water, nature and health.

Irrespective of the particular country in which the Group operates,
TOTAL has developed standards based on best practices existing
in countries with more developed regulation and progressively
upgrades policies with respect to these standards.

In addition, depending on the country where the Group operates,
its other activities are subject to specific sector requirements that
impose constraints with respect to, for example, strategic oil
reserves holding requirements or and shipping capacities owned or
in chartered.

3.3.3. Civil liability

If an event occurs leading to personal injury, death, property
damage or discharge of hazardous materials into the environment,
contractual terms may provide for indemnification obligations, either
by TOTAL in favor of third-parties or by third-parties for TOTAL’s
benefit. With respect to joint ventures operated by TOTAL,
contractual terms generally provide that TOTAL assumes liability for
damages caused by its gross negligence or willful misconduct. With
respect to joint ventures in which TOTAL has an interest but that
are operated by others, contractual terms generally provide that the
operator assumes liability for damages caused by its gross
negligence or willful misconduct. All other liabilities of any type of
joint venture are generally assumed by the partners in proportion to
their respective ownership interests. With respect to third party
providers of goods and services, the amount and nature of liabilities
assumed by the third party depends on the context and may be
limited by contract. With respect to the Group’s customers, TOTAL
seeks to ensure that its products meet applicable specifications
and that TOTAL abides by all applicable consumer protection laws.

To manage these risks, TOTAL maintains worldwide third-party
liability insurance coverage for all of its subsidiaries. In addition,
TOTAL also maintains insurance to protect against the risk of
damage to Group property and/or business disruption to its main

refining and petrochemical sites. TOTAL’s insurance and risk
management policies are described under point 4 of the Chapter 4
(“Insurance and risk management”).

3.3.4. Ethical misconduct 
and non compliance risks

The Code of Conduct of the Group, which applies to all of its
employees, defines the Group’s commitment to integrity,
compliance with all applicable legal requirements, high ethical
standards and the behaviors and actions that are expected 
of the businesses and people of the Group wherever it operates.
Ethical misconduct or non-compliance with applicable laws and
regulations, including non-compliance with anti-bribery,
anticorruption and other applicable laws, could expose TOTAL 
and its employees to criminal and civil penalties and could 
be damaging to the Group’s reputation and its shareholder value.

The Group has been deploying ethics and compliance programs
since 2009, as a priority of the General Management. Refer to
paragraph 1.10.1 in Chapter 5 of this Registration Document for
more details.

3.3.5. Competition law

Competition laws apply to the Group’s companies in the vast
majority of countries in which it does business. Violations of
competition laws carry fines and expose the Group and its
employees to criminal sanctions and civil suits. Furthermore, 
it is now common for persons or corporations allegedly injured 
by violations of competition laws to sue for damages.

The broad range of activities and countries in which the Group
operates requires local analysis, by business segment, of the legal
risks in terms of competition law. Some of the Group’s business
segments have already been implementing competition law
conformity plans for a long time. Moreover, a Group-wide policy
designed to coordinate risk management measures and
competition law compliance plans has been under development
since the beginning of 2012.

3.3.6. Critical IT system services 
and information security

The businesses of the Group depend heavily on the reliability and
security of its information technology (“IT”) systems. If the integrity
of the IT systems were compromised due to, for example, technical
failure or cyber attack, the business operations and assets of the
Group could sustain serious damage, material intellectual property
could be divulged and, in some cases, personal injury,
environmental harm and regulatory violations could occur.

The Information Technology Department has developed and
distributed governance and security rules that describe the
recommended infrastructure, organization and procedures to
maintain information systems that are appropriate to the
organization’s needs and to limit information security risks. These
rules are implemented across TOTAL under the responsibility of the
various business segments.

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3.4. Activities in Cuba, Iran, Sudan and Syria

The United States and the European Union (“EU”) have adopted
legal restrictions with respect to certain activities in Cuba, Iran,
Sudan and Syria, and the U.S. Department of State has identified
these countries as state sponsors of terrorism. Provided in this
section is certain information relating to TOTAL’s activities in these
jurisdictions.

3.4.1. U.S. and European restrictions

- With respect to Iran, the United States adopted legislation

in 1996 implementing sanctions against non-U.S. companies
doing business in Iran and Libya (the Iran and Libya Sanctions
Act, referred to as “ILSA”), which in 2006 was amended to
concern only business in Iran (then renamed the Iran Sanctions
Act, referred to as “ISA”).

Pursuant to this statute, the President of the United States is
authorized to initiate an investigation into the activities of non-
U.S. companies in Iran and the possible imposition of sanctions
(from a list that includes denial of financing by the U.S. Export-
Import Bank, limitations on the amount of loans or credits
available from U.S. financial institutions and prohibition of U.S.
federal procurements from sanctioned persons) against persons
found, in particular, to have knowingly made investments
of $20 million or more in any 12-month period in the petroleum
sector in Iran. In May 1998, the U.S. government waived the
application of sanctions for TOTAL’s investment in the South Pars
gas field. This waiver, which has not been modified since it was
granted, does not address TOTAL’s other activities in Iran,
although TOTAL has not been notified of any related sanctions.

In November 1996, the Council of the European Union adopted
regulations which prohibit TOTAL from complying with any
requirement or prohibition based on or resulting directly or
indirectly from certain enumerated legislation, including ILSA
(now ISA). It also prohibits TOTAL from having its waiver for
South Pars extended to other activities.

In each of the years since the passage of ILSA and until 2007,
TOTAL made investments in Iran in excess of $20 million
(excluding the investments made as part of the development of
South Pars). Since 2008, TOTAL’s position has consisted
essentially in being reimbursed for its past investments as part of
buyback contracts signed between 1995 and 1999 with respect
to permits on which the Group is no longer the operator. In 2011,
TOTAL had no production in Iran.

ISA was amended in July 2010 by the Comprehensive Iran
Sanctions, Accountability and Divestment Act of 2010
(“CISADA”), which expanded the scope of ISA and restricted the
President’s ability to grant waivers. In addition to sanctionable
investments in Iran’s petroleum sector, parties may now be
sanctioned for any transaction exceeding $1 million or series 
of transactions exceeding $5 million in any 12-month period 
for knowingly providing to Iran refined petroleum products, 
and for knowingly providing to Iran goods, services, technology,
information or support that could directly and significantly either (i)
facilitate the maintenance or expansion of Iran’s domestic
production of refined petroleum products, or (ii) contribute to the

enhancement of Iran’s ability to import refined petroleum
products. The sanctions to be imposed against violating parties
generally prohibit transactions in foreign exchange by the
sanctioned party, prohibit any transfers of credit or payments
between, by, through or to any financial institution to the extent
that such transfers or payments involve any interest of the
sanctioned party, and require blocking of any property 
of the sanctioned party that is subject to the jurisdiction 
of the United States. Investments in the petroleum sector
commenced prior to the adoption of CISADA appear to remain
subject to the pre-amended version of ISA. The new sanctions
added by CISADA would be available with respect to new
investments in the petroleum sector or any other sanctionable
activity occurring on or after July 1, 2010. Prior to CISADA’s
enactment, TOTAL discontinued prohibited sales under ISA, 
as amended by CISADA, of refined products to Iran.

On September 30, 2010, the U.S. State Department announced
that the U.S. government, pursuant to the “Special Rule”
provision of ISA added by CISADA that allows it to avoid making
a determination of sanctionability under ISA with respect to any
party that provides certain assurances, would not make such a
determination with respect to TOTAL. The U.S. State Department
further indicated at that time that, as long as TOTAL acts in
accordance with its commitments, TOTAL will not be regarded
as a company of concern for its past Iran-related activities.

On November 21, 2011, President Obama issued Executive
Order 13590, which authorized sanctions that are similar 
to those available under ISA for knowingly, on or after
November 21, 2011, selling, leasing, or providing to Iran goods,
services, technology, or support that (i) has a fair market value
of $1 million or more or that, during a 12-month period, has an
aggregate fair market value of $5 million or more, and that could
directly and significantly contribute to the maintenance or
enhancement of Iran’s ability to develop petroleum resources
located in Iran, or (ii) has a fair market value of $250,000 or more
or that, during a 12-month period, has an aggregate fair market
value of $1 million or more, and that could directly and
significantly contribute to the maintenance or expansion of Iran’s
domestic production of petrochemical products. TOTAL does not
conduct activities in Iran that could be sanctionable under
Executive Order 13590, and there is no provision in Executive
Order 13590 that modifies the aforementioned “Special Rule”. In
addition, the U.S. State Department has published guidance that
states the completion of existing contracts is not sanctionable
under Executive Order 13590.

France and the EU have adopted measures, based on United
Nations Security Council resolutions, which restrict the
movement of certain individuals and goods to or from Iran as well
as certain financial transactions with Iran, in each case when
such individuals, goods or transactions are related to nuclear
proliferation and weapons activities or likely to contribute to their
development. In  July and October 2010, the European Union
adopted new restrictive measures regarding Iran. Among other
things, the supply of key equipment and technology in the
following sectors of the oil and gas industry in Iran are prohibited:
refining, liquefied natural gas, exploration and production. The

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Other risks

prohibition extends to technical assistance, training and financial
assistance in connection with such items. Extension of loans or
credit to, acquisition of shares in, entry into joint ventures with or
other participation in enterprises in Iran (or Iranian-owned
enterprises outside of Iran) engaged in any of the targeted
sectors also is prohibited. Moreover, with respect to restrictions
on transfers of funds and on financial services, any transfer of at
least €40,000 or equivalent to an Iranian individual or entity shall
require a prior authorization of the competent authorities of the
EU Member States.

On January 23, 2012, the Council of the European Union
prohibited the purchase, import and transport of Iranian oil and
petroleum and petrochemical products by European persons
and by entities constituted under the laws of an EU Member State.
Prior to that date, TOTAL had ceased these now-prohibited
activities.

TOTAL continues to closely monitor legislative and other
developments in France, the EU and the United States in order
to determine whether its limited activities in Iran, Syria and other
sanctioned or potentially sanctioned jurisdictions could subject it
to the application of sanctions. The Group cannot assure that
current or future regulations or developments will not have a
negative impact on its business or reputation.

- With respect to Syria, the EU adopted measures in May 2011
with criminal and financial penalties that prohibit the supply 
of certain equipment to Syria, as well as certain financial and
asset transactions with respect to a list of named individuals and
entities. These measures apply to European persons and to
entities constituted under the laws of an EU Member State. 
In September 2011, the EU adopted further measures, including,
notably, a prohibition on the purchase, import or transportation
from Syria of crude oil and petroleum products. Since early
September 2011, the Group ceased to purchase hydrocarbons
from Syria. On December 1, 2011, the EU extended sanctions
against, among others, three state-owned Syrian oil firms,
including General Petroleum Corporation, TOTAL’s co-contracting
partner in PSA 1988 (Deir Es Zor licence) and the Tabiyeh
contract. TOTAL has ceased its activities that contribute to oil
and gas production in Syria.

- The U.S. Treasury Department’s Office of Foreign Assets Control
(referred to as “OFAC”) administers and enforces broad and
comprehensive economic sanctions programs, as well as
sanctions that are based on the United Nations Security Council
resolutions referred to above and that target individuals engaged
in terrorism or weapons proliferation in Iran, using the blocking 
of assets and trade restrictions. The activities that are restricted
depend on the sanctions program and targeted country or
parties, and civil and/or criminal penalties, imposed on a per
transaction basis, can be substantial. These OFAC sanctions
generally apply to U.S. persons and activities taking place in the
United States or that are otherwise subject to U.S. jurisdiction.
Sanctions administered by OFAC target, among others, Cuba,
Iran, Myanmar (Burma), Sudan and Syria. TOTAL does not
believe that these sanctions are applicable to any of its activities
in the OFAC-targeted countries and, since the independence of
the Republic of South Sudan on July 9, 2011, TOTAL is no
longer present in Sudan.

On December 8, 2011, OFAC amended the Sudanese Sanctions
Regulations with the publication of two general licenses that
authorize all activities and transactions relating to the petroleum

and petrochemical industries in the Republic of South Sudan and
related financial transactions, and the transshipment of goods,
technology and services through Sudan to or from the Republic
of South Sudan and related financial transactions.

- In addition, many U.S. states have adopted legislation requiring
state pension funds to divest themselves of securities in any
company with active business operations in Iran or Sudan, and
state contracts not to be awarded to such companies. State
insurance regulators have adopted similar initiatives relating to
investments by insurance companies in companies doing
business with the Iranian oil and gas, nuclear, and defense
sectors. CISADA supports these state legislative initiatives. 
If TOTAL’s operations in Iran were determined to fall within the
prohibited scope of these laws, and TOTAL were not to qualify
for any available exemptions, certain U.S. institutions holding
interests in TOTAL may be required to sell their interests. If
significant, sales of securities resulting from such laws and/or
regulatory initiatives could have an adverse effect on the prices 
of TOTAL’s securities.

3.4.2. Business Activities in Cuba, Iran, 
Sudan and Syria

Provided in this section is certain information relating to TOTAL’s
activities in these jurisdictions.

Cuba

In 2011, TOTAL’s Refining & Marketing division had limited
marketing activities for the sale of specialty products to non-state
entities in Cuba and paid taxes on such activities. In addition,
TOTAL’s Trading & Shipping division purchased hydrocarbons
pursuant to spot contracts from a state-controlled entity 
for approximately €40 million.

Iran

TOTAL’s Exploration & Production division historically had been
active in Iran through buyback contracts. Under such contracts, 
the contractor is responsible for and finances development
operations. Once development is completed, operations are
handed over to the national oil company, which then operates 
the field. The contractor receives payments in cash or in kind to
recover its expenditures as well as a remuneration based on the
field’s performance. Furthermore, upon the national oil company’s
request, a technical services agreement may be implemented 
in conjunction with a buyback contract to provide qualified
personnel and services until full repayment of all amounts due 
to the contractor.

TOTAL entered into such buyback contracts between 1995
and 1999 with respect to the development of four fields: Sirri, 
South Pars 2 & 3, Balal and Dorood. For all of these contracts,
development operations have been completed and TOTAL retains
no operational responsibilities. A technical services agreement 
for the Dorood field expired in December 2010. As TOTAL is 
no longer involved in the operation of these fields, TOTAL has 
no information on the production from these fields. Some 
payments are yet to be reimbursed to TOTAL with respect to 
South Pars 2 & 3, Balal and Dorood. Since 2011, TOTAL has 
no production in Iran corresponding to such payments in kind,
compared to 2 kboe/d in 2010 and 8 kboe/d in 2009. No royalties
or fees are paid by the Group in connection with these buyback

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Other risks

and service contracts. In 2011, TOTAL made non-material
payments to the Iranian administration with respect to certain 
taxes and social security.

a dedicated non-profit operating company owned equally by the
Group and the state-owned General Petroleum Corporation
(“GPC”) (the successor to the Syrian Petroleum Company).

With respect to TOTAL’s Refining & Marketing division’s 2011
activities in Iran, Beh Total, a company held 50/50 by Behran Oil
and Total Outre-Mer, a subsidiary of the Group, produced and
marketed small quantities of lubricants (20,000 tons) for sale to
domestic consumers in Iran. In 2011, revenue generated from Beh
Total’s activities was €43.5 million and cash flow was €4.6 million.
Beh Total paid approximately €1 million in taxes. TOTAL does not
own or operate any refineries or chemicals plants in Iran. In 2011,
Beh Total paid €5.6 million of dividends for fiscal year 2010 (share
of TOTAL: €2.3 million).

In 2011, TOTAL’s Trading & Shipping division purchased 
in Iran pursuant to a mix of spot and term contracts
approximately 49 million barrels of hydrocarbons from state-
controlled entities for approximately €3.7 billion. Prior to
January 23, 2012, TOTAL’s Trading & Shipping division ceased 
its purchase of Iranian hydrocarbons.

Sudan

Since the independence of the Republic of South Sudan on
July 9, 2011, TOTAL is not present in Sudan. 

TOTAL holds an interest in Block B in what was, prior to
July 9, 2011, the southern region of Sudan. 

TOTAL disbursed in Sudan between January 1, 2011 and
July 8, 2011, approximately $0.7 million as scholarships and social
development contributions, as well as contributions to the
construction of social infrastructure, schools and water wells along
with non-governmental organizations and other stakeholders
involved in southern Sudan.

For more information on TOTAL’s activities in the Republic of South
Sudan, see paragraph 2.3.1, Chapter 2 (“Presentation of activities –
Republic of South Sudan”).

Syria

In 2011, TOTAL had two contracts relating to oil and gas
exploration & production activities: a Production Sharing Agreement
entered into in 1988 (“PSA 1988”) for an initial period of twenty years
and renewed at the end of 2008 for an additional 10-year period,
and the Tabiyeh Gas Project risked Service Contract (the “Tabiyeh
contract”) effective from the end of October 2009. TOTAL owns 100%
of the rights and obligations under PSA 1988, and operated until early
December 2011 on various oil fields in the Deir Ez Zor area through

3.5. Risks related to competition

TOTAL is subject to competition from other oil companies in 
the acquisition of assets and licenses for the exploration 
and production of oil and natural gas as well as for the sale of
manufactured products based on crude and refined oil. TOTAL’s
competitors are comprised of national oil companies and
international oil companies.

(1) Source: Reuters.

The main terms of PSA 1988 are similar to those normally used 
in the oil and gas industry. The Group’s revenues derived from
PSA 1988 are made up of a combination of “cost oil” and “profit
oil”. “Cost oil” represents the reimbursement of operating and
capital expenditures and is accounted for in accordance with
normal industry practices. The Group’s share of “profit oil” depends
on the total annual production level. TOTAL receives its revenues 
in cash payments made by GPC. TOTAL pays to the state-owned
Syrian company SCOT a transportation fee equal to $2/b for the oil
produced in the area, as well as non-material payments to the
Syrian government related to PSA 1988 for such items as
withholding taxes and Syrian social security.

The Tabiyeh contract, signed with GPC, may be considered 
as an addition to PSA 1988 as production, costs and revenues for
the oil and part of the condensates coming from the Tabiyeh field
are governed by the contractual terms of PSA 1988. This project is
designed to enhance liquids and gas output from the Tabiyeh field
through the drilling of “commingled” wells and through process
modifications in Deir Ez Zor Gas Plant operated by the Syrian Gas
Company. Until early December 2011, TOTAL financed and
implemented the Tabiyeh Gas Project and operated the Tabiyeh field.

In 2011, technical production for PSA 1988 and the Tabiyeh
contract taken together amounted to 63 kboe/d, of which 53
kboe/d were accounted for as the Group’s share of production. 
The amount identified as technical production under the
agreements, minus the amount accounted for as the Group’s share
of production, does not constitute the total economic benefit
accruing to Syria under the terms of the agreements since Syria
retains a margin on a portion of the Group’s production and
receives certain production taxes.

In addition, TOTAL and GPC entered into a Cooperation
Framework Agreement in 2009, which provides for the co-
development of oil projects in Syria.

Since early December 2011, TOTAL has ceased its activities that
contribute to oil and gas production in Syria.

In 2011, TOTAL’s Trading & Shipping division purchased in Syria
pursuant to a mix of spot and term contracts nearly 11 million
barrels of hydrocarbons from state-controlled entities for
approximately €824 million. Since early September 2011, 
the Group has ceased to purchase hydrocarbons from Syria.

In this regard, the major international oil companies in competition
with TOTAL are ExxonMobil, Royal Dutch Shell, Chevron and BP.
As of December 31, 2011, TOTAL ranked fifth among these
companies in terms of market capitalization (1).

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3.6. Legal and arbitration proceedings

The principal legal proceedings in which the Group’s companies are involved are described in Chapter 7 of this Registration Document.

4. Insurance and risk management

4.1. Organization

TOTAL has its own insurance and reinsurance company, Omnium
Insurance and Reinsurance Company (OIRC). OIRC is integrated
with the Group’s insurance management and is used as a
centralized global operations tool for covering the Group’s risks. 
It allows the Group’s worldwide insurance program to be
implemented in compliance with the specific requirements of local
regulations applicable in the countries where the Group operates.

Some countries may require the purchase of insurance from a local
insurance company. If the local insurer accepts to cover the
subsidiary of the Group in compliance with its worldwide insurance
program, OIRC requests a retrocession of the covered risks from
the local insurer. As a result, OIRC negotiates reinsurance contracts
with the subsidiaries’ local insurance companies, which transfer
most of the risk to OIRC. When a local insurer covers the risks at 
a lower level than that defined by the Group, OIRC provides

additional coverage so as to standardize coverage throughout 
the Group.

At the same time, OIRC negotiates a reinsurance program at the
Group level with mutual insurance companies for the oil industry
and commercial reinsurers. OIRC permits the Group to better
manage price variations in the insurance market by taking on a
greater or lesser amount of risk corresponding to the price trends 
in the insurance market.

In 2011, the net amount of risk retained by OIRC after reinsurance
was a maximum of $75 million per third-party liability insurance
claim and $75 million per property damage and/or business
interruption insurance claim. Accordingly, in the event of any loss
giving rise to an aggregate insurance claim, the effect on OIRC
would be limited to its maximum retention of $150 million per event.

4.2. Risk and insurance management policy

In this context, the Group risk and insurance management policy is
to work with the relevant internal department of each subsidiary to:

– define scenarios of major disaster risks (estimated maximum

loss);

– assess the potential financial impact on the Group should 

a catastrophic event occur;

– help to implement measures to limit the probability that 

a catastrophic event occurs and the financial consequences 
if such event should occur; and

– manage the level of risk from such events to be either covered
internally by the Group or transferred to the insurance market.

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Risk factors 4

4.3. Insurance policy

The Group has worldwide third-party liability and property insurance
coverage for all its subsidiaries. These programs are contracted
with first-class insurers (or reinsurers and mutual insurance
companies of the oil industry through OIRC).

The amounts insured depend on the financial risks defined in the
disaster scenarios and the coverage terms offered by the market
(available capacities and price conditions).

More specifically for:

– Third-party liability insurance: since the maximum financial risk
cannot be evaluated by a systematic approach, the amounts
insured are based on market conditions and industry practice, 
in particular, the oil industry. In 2011, the Group’s third-party
liability insurance for any liability (including potential accidental
environmental liabilities) was capped at $850 million.

– Property damage and business interruption: the amounts insured
vary by sector and by site and are based on the estimated cost
of and reconstruction under maximum loss scenarios and on
insurance market conditions. The Group subscribed for business
interruption coverage in 2011 for its main refining and
petrochemical sites.

For example, for the Group’s highest risks (platforms in the North
Sea and main refineries and petrochemical plants in Europe),
in 2011 the Group’s share of insurance limit was
approximately $1.65 billion for the Downstream segment and
approximately $1.5 billion dollars for the Upstream segment.

Deductibles for property damage and third-party liability fluctuate
between €0.1 million and €10 million depending on the level of risk

and liability, and are borne by the relevant subsidiary. For business
interruption, coverage begins sixty days after the event giving rise
to the interruption.

Other insurance contracts are bought by the Group in addition 
to property damage and third-party liability coverage, mainly for car
fleets, credit insurance and employee benefits. These risks are
entirely underwritten by outside insurance companies.

The above-described policy is given as an example of past practice
over a certain period of time and cannot be considered as
representative of future conditions. The Group’s insurance policy
may be changed at any time depending on the market conditions,
specific circumstances and on management’s assessment of the
risks incurred and the adequacy of their coverage.

While TOTAL believes its insurance coverage is in line with industry
practice and sufficient to cover normal risks in its operations, it is
not insured against all possible risks. In the event of a major
environmental disaster, for example, TOTAL’s liability may exceed
the maximum coverage provided by its third-party liability
insurance. The loss TOTAL could suffer in the event of such
disaster would depend on all the facts and circumstances and
would be subject to a whole range of uncertainties, including legal
uncertainty as to the scope of liability for consequential damages,
which may include economic damage not directly connected 
to the disaster. The Group cannot guarantee that it will not suffer
any uninsured loss and there can be no guarantee, particularly 
in the case of a major environmental disaster or industrial accident,
that such loss would not have a material adverse effect on 
the Group.

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Corporate governance 5

Corporate governance

1.     Report of the Chairman of the Board of Directors 

(Article L. 225-37 of the French Commercial Code)                                            90

1.1.       Composition of the Board of Directors  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90
1.2.       Other information  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
1.3.       Corporate Governance Code  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98
1.4.       Rules of procedure of the Board of Directors  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98
1.5.       Committees of the Board of Directors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101
1.6.       Activity of the Board of Directors and its Committees in 2011  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106
1.7.       Board of Directors practices  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108
1.8.       Director independence  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109
1.9.       Additional information on the members of the Board of Directors  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109
1.10.     Internal control and risk management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110
1.11.     Particular conditions regarding participation in Shareholder’s Meeting  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112
1.12.     Information mentioned in Article L. 225-100-3 of the French Commercial Code  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112
1.13.     Policy for determining the compensation and other benefits of the corporate executive officers  . . . . . . . . . . . . . . . . . . . .112

2.     Statutory auditor’s report

(Article L. 225-235 of the French Commercial Code)                                        114

3.     General Management                                                                                       115

3.1.       Management Form  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115
3.2.       The Executive Committee  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115
3.3.       The Management Committee . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115

4.     Statutory auditors                                                                                            116

4.1.       Statutory auditors  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116
4.2.       Alternate auditors  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116
4.3.       Auditor’s term of office  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116
4.4.       Fees received by the statutory auditors (including members of their network)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117

5.     Compensation for the administration and management bodies                        117

5.1.       Board Compensation  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117
5.2.       Directors’ attendance at Board and Committee meetings in 2011  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118
5.3.       Compensation of the Chairman and Chief Executive Officer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118
5.4.       Executive officers’ compensation  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119
5.5.       Pensions and other commitments (Article L. 225-102-1, paragraph 3, of the French Commercial Code)  . . . . . . . . . . . . . .119
5.6.       Stock options and performance share grants policy  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121
5.7.       Summary table for the corporate executive officers (AFEP-MEDEF Code for corporate governance of listed companies) 124
5.8.       TOTAL stock option grants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127
5.9.       TOTAL stock options as of December 31, 2011  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128
5.10.     TOTAL global free and performance share grants  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132
5.11.     TOTAL global free and performance share plans as of December 31, 2011  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133

6.     Employees, share ownership                                                                           135

6.1.       Employees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135
6.2.       Arrangements for involving employees in the Company’s share capital  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135
6.3.       Shares held by the administration and management bodies  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .136

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5 Corporate governance

Report of the Chairman of the Board of Directors

1. Report of the Chairman of the Board of Directors

(Article L. 225-37 of the French Commercial Code)

Pursuant to Article L. 225-37 of the French Commercial Code, 
the following report presents information for the year 2011 related
to the composition of the Board of Directors, the application 
of the men/women balanced representation principle in the Board
of Directors, internal control procedures and risk management
implemented by the Company, any limits set by the Board 

of Directors concerning the powers of the Chief Executive Officer, 
as well as information related to corporate governance. 
This report also sets forth the provisions of the by-laws concerning
participation in Shareholders’ Meetings as well as the principles 
and rules applied to determine the compensation and other
benefits granted to corporate executive officers.

1.1. Composition of the Board of Directors

Directors are appointed by the shareholders for a 3-year term
(Article 11 of the Company’s by-laws).

In case of the resignation or death of a director between two
Shareholders’ Meetings, the Board may temporarily appoint 
a replacement director. This appointment must be ratified by 
the next Shareholders’ Meeting. The terms of office of the members
of the Board are staggered to more evenly space the renewal 
of appointments.

The Board of Directors appoints the Chairman of the Board from
among its members. The Board of Directors also appoints the Chief
Executive Officer who may or may not be a member of the Board.

1.1.1. Composition of the Board 
of Directors as of December 31, 2011

As of December 31, 2011, the Board of Directors had fifteen
members, including one director appointed by the shareholders 
to represent employee shareholders. Twelve of the members of the
Board were independent (see paragraph 1.8 – Director independence –
in this Chapter 5).

The following individuals were members of the Board of Directors 
of TOTAL S.A. (information as of December 31, 2011(1)):

Christophe de Margerie

Born on August 6, 1951 (French).

Mr. de Margerie joined the Group after graduating from the École
Supérieure de Commerce in Paris in 1974. He served in several
positions in the Group’s Finance Department and Exploration & 
Production division. In 1995, he was appointed President of Total
Middle East. In May 1999, he joined the Executive Committee 
as President of the Exploration & Production division. He then became
Senior Executive Vice President of Exploration & Production 
of the new TotalFinaElf group in 2000. In January 2002, he became
President of the Exploration & Production division of TOTAL. 
He was appointed a member of the Board of Directors by 
the Shareholders’ Meeting held on May 12, 2006 and became Chief
Executive Officer of TOTAL on February 14, 2007. On May 21, 2010,
he was appointed Chairman and Chief Executive Officer of TOTAL.

Director of TOTAL S.A. since 2006 - Last renewal: May 15, 2009
until 2012.

Chairman of the Strategic Committee.

Holds 105,556 TOTAL shares and 53,869 shares of the 
“TOTAL ACTIONNARIAT FRANCE” collective investment fund.

Current directorships

–  Chairman and Chief Executive Officer of TOTAL S.A.* since

May 21, 2010 (Chief Executive Officer since February 14, 2007)

–  Chairman of Total E&P Indonésie
–  Director of Shtokman Development AG (Switzerland)
–  Member of the Supervisory Board of Vivendi*
–  Manager of CDM Patrimonial SARL

Directorships that expired in the previous five years

– Chairman and Chief Executive Officer of Elf Aquitaine until

June 21, 2010

–  Director of Total E&P Russia until 2008
–  Director of Total Exploration and Production Azerbaijan until 2008
–  Director of Total E&P Kazakhstan until 2008
–  Director of Total Profils Pétroliers until 2008
–  Director of Abu Dhabi Petroleum Company Ltd (ADPC) until 2008
–  Director of Abu Dhabi Marine Areas Ltd (ADMA) until 2008
–  Director of Iraq Petroleum Company Ltd (IPC) until 2008
–  Permanent representative of TOTAL S.A. on the Board of Total

Abu al Bukhoosh until 2008

–  Director of Total E&P Norge A.S. until 2007
– Director of Total Upstream UK Ltd until 2007

Thierry Desmarest

Born on December 18, 1945 (French).

A graduate of the École Polytechnique and an Engineer of the French
Corps des Mines, Mr. Desmarest served as Director of Mines and
Geology in New Caledonia, then as technical advisor at the Offices
of the Minister of Industry and the Minister of Economy. He joined
TOTAL in 1981, where he held various management positions, then
served as President of Exploration & Production until 1995. He served
as Chairman and Chief Executive Officer of TOTAL from May 1995
until February 2007, and then as Chairman of the Board of TOTAL
until May 21, 2010. He was appointed Honorary Chairman and
remains a director of TOTAL and Chairman of the TOTAL Foundation.

Director of TOTAL S.A. since 1995 - Last renewal: May 21, 2010
until 2013.

(1) Including information pursuant to paragraph 4 of Article L. 225-102-1 of the French Commercial Code or under Item 14.1 of Annex I of EC Regulation No. 809/2004 of April 29, 2004. 
* Company names marked with an asterisk are publicly-listed companies.
Underlined companies are companies that do not belong to the group in which the director has his or her main duties.

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Corporate governance 5

Chairman of the Nominating & Governance Committee, member 
of the Compensation Committee and the Strategic Committee.

Holds 186,576 shares in full and 144,000 shares by usufruct.

Current directorships

–  Director of TOTAL S.A.*
–  Director of Sanofi*(1)
– Director of Air Liquide*
–  Director of Renault S.A.*
–  Director of Renault S.A.S.
–  Director of Bombardier Inc.* (Canada)

of Financière Pinault. She was the President of the Supervisory
Board of the Pinault Printemps Redoute group until May 2005 and
became Vice-President of the Board of Directors of PPR in May 2005.
Patricia Barbizet is also a member of the Board of Directors of TOTAL,
TF1, Air France-KLM and Fonds stratégique d’investissement.

Director of TOTAL S.A. since 2008 - Last renewal: May 13, 2011
and until 2014.

Chairperson of the Audit Committee and member of the Strategic
Committee.

Holds 1,000 shares.

Directorships that expired in the previous five years

Current directorships

–  Chairman of the Board of Directors of TOTAL S.A.* until

May 21, 2010

–  Chairman and Chief Executive Officer of TOTAL S.A.* until 2007
–  Chairman and Chief Executive Officer of Elf Aquitaine until 2007
–  Member of the Supervisory Board of Areva* until March 4, 2010

Patrick Artus

Born on October 14, 1951 (French).

–  Director of TOTAL S.A.*
–  Vice Chairman of the PPR Board*
–  Chief Executive Officer and Director of Artémis
–  Member of the Supervisory Board of Financière Pinault (CSA)
–  Chief Executive Officer (non-Director) of Financière Pinault
–  Director and Deputy Chief Executive Officer of Société Nouvelle

du Théâtre Marigny

–  Permanent representative of Artémis at the Board of Directors 

of Agefi

Independent director.

–  Permanent representative of Artémis at the Board of Directors 

A graduate from the École Polytechnique, the École Nationale 
de la Statistique et de l’Administration de l’Économie (ENSAE) and
the Institut d’Études Politiques de Paris, Mr. Artus began his career
at the INSEE (French National Institute for Statistics and Economic
Studies) where his work included economic forecasting and modeling.
He then worked at the Economics Department of the OECD (1980),
later becoming the Head of Research at the ENSAE from 1982
to 1985. He was scientific adviser at the research department of
the Banque de France, before joining the Natixis Group as the head
of the research department. He is an associate professor at the
University of Paris I, Sorbonne. He is also a member of the council
of economic advisors to the French Prime Minister and of the
Cercle des Économistes.

Director of TOTAL S.A. since May 15, 2009 and until 2012.

Member of the Compensation Committee.

Holds 1,000 shares.

Current directorships

–  Director of TOTAL S.A.*
–  Director of IPSOS

Directorships that expired in the previous five years

None.

Patricia Barbizet

Born on April 17, 1955 (French)

Independent director.

A graduate of the École Supérieure de Commerce of Paris in 1976,
Ms. Barbizet started her career in the Renault Group as the Treasurer
of Renault Véhicules Industriels and Chief Financial Officer of Renault
Crédit International. She joined the Pinault group in 1989 as the Chief
Financial Officer. In 1992, she became the Chief Executive Officer 

of Sebdo le Point

–  Member of the Management Board of Château Latour (SCI)
–  Member of the Supervisory Board of Yves Saint Laurent
–  Administratore Delagato and administratore of Palazzo Grazzi
–  Non-executive Director of Tawa Plc*
–  Chairman of the Board of Directors of Christie’s International Plc
–  Board member of Gucci Group N.V.
–  Director of Air France-KLM*
–  Director of Bouygues*
–  Director of TF1*
–  Director of the Fonds stratégique d’investissement

(French government sovereign fund)

Directorships that expired in the previous five years

–  Director of Fnac until May 2011
–  Director of Piaza until 2008
–  Chairman of the Board of Directors of Piaza until 2008
–  Chairman and Chief Executive Officer of Piaza until 2007

Daniel Bouton

Born on April 10, 1950 (French).

Independent director.

Inspector General of Finance, Mr. Bouton has held various positions
within the French Ministry of Economy. He served as Budget Director
at the Ministry of Finance from 1988 to 1990. He joined Société
Générale in 1991, where he was appointed Chief Executive Officer
in 1993, then Chairman and Chief Executive Officer in November 1997.
He served as Chairman of the Société Générale group until
May 12, 2008 and has been the Honorary Chairman since
May 6, 2009.

Director of TOTAL S.A. since 1997 - Last renewal: May 15, 2009
until 2012.

Holds 3,200 shares.

(1) Non-consolidated company which was removed from the scope of consolidation on July 1, 2010.
* Company names marked with an asterisk are publicly-listed companies.
Underlined companies are companies that do not belong to the group in which the director has his or her main duties.

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5 Corporate governance

Report of the Chairman of the Board of Directors

Current directorships

–  Director of TOTAL S.A.*
–  Director of Veolia Environnement*

Directorships that expired in the previous five years

–  Chairman and Chief Executive Officer of Société Générale*

“TOTAL MONÉTAIRE” and “TOTAL OBLIGATIONS” collective
investment funds since 2010.

Director of TOTAL S.A. since May 21, 2010 and until 2013.

Holds 820 TOTAL shares and 3,442 shares of the “TOTAL
ACTIONNARIAT FRANCE” collective investment fund.

until 2008 and Chairman of the Board of Directors until 2009

Current directorships

Gunnar Brock

Born on April 12, 1950 (Swedish)

Independent director.

Graduated from the Stockholm School of Economics with an MBA
grade in Economics and Business Administration, Mr. Brock held
various international positions at Tetra Pak. He served as Chief
Executive Officer of Alfa Laval from 1992 to 1994 and as Chief
Executive Officer of Tetra Pak from 1994 to 2000. After serving 
as Chief Executive Officer of Thule International, he was appointed
Chief Executive Officer of Atlas Copco AB from 2002 to 2009. He is
currently Chairman of the Board of Stora Enso Oy. Mr. Brock is also
a member of the Royal Swedish Academy of Engineering Sciences
and of the Board of Directors of the Stockholm School of Economics.

Director of TOTAL S.A. since May 21, 2010 and until 2013.

Member of the Strategic Committee.

Holds 1,000 shares.

Current directorships

–  Director of TOTAL S.A.*
–  Chairman of the Board of Stora Enso Oy
–  Chairman of the Board of Mölnlycke Health Care Group
–  Member of the Board of Investor AB
–  Chairman of the Board of Rolling Optics
–  Member of the Board of Stena AB*

Directorships that expired in the previous five years

–  Director of TOTAL S.A.* representing employee shareholders

Directorships that expired in the previous five years

President of the Supervisory Board of the “TOTAL ACTIONS
EUROPÉENNES” collective investment fund until 2011.

Marie-Christine Coisne-Roquette

Born on November 4, 1956 (French)

Independent director.

A graduate of the University of Paris X Nanterre (law and English)
and admitted to the Paris and New York Bar Associations in 1980,
Ms. Coisne-Roquette worked as an attorney in Paris and New York
until 1988, when she joined the family-owned Sonepar group.
From 1988 to 1998, while also serving as Chief Executive Officer of
the family-owned Colam Entreprendre holding company, she held
several consecutive operational directorships at Sonepar S.A.,
where she was appointed Chairman of the Board in 1998. She has
served as Chairman and Chief Executive Officer of Sonepar
since 2002. A member of the Executive Board of MEDEF
since 2000, Ms. Coisne-Roquette has chaired that organization’s
Tax Commission since 2005.

Director of TOTAL S.A. since May 13, 2011 and until 2014.

Member of the Audit Committee since May 13, 2011.

Holds 1,130 shares.

Current directorships

–  Member of the Supervisory Board of Spencer Stuart Scandinavia

until 2011

–  Chief Executive Officer of Atlas Copco until 2009
–  Chairman of the Board of Lego AS until 2008

Claude Clément

–  Director of TOTAL S.A.*
–  Chairperson and Chief Executive Officer of Sonepar S.A.
–  Chairman and Chief Executive Officer of Colam Entreprendre
–  Director of Hagemeyer Canada, Inc.
–  President of the Supervisory Board of OTRA N.V.
–  Director of Sonepar Canada, Inc.
–  President of the Supervisory Board of Sonepar Deutschland

Born on November 17, 1956 (French).

GmbH

Mr. Clément joined the Group in February 1977 and started 
his career at Compagnie Française de Raffinage, which offered 
him professional training. He held various positions at the Refining
Manufacturing Department in French and African refineries (Gabon,
Cameroon). He is currently Manager of the Refining Manufacturing
Methods at the Refining Manufacturing Division. Mr. Clément has
been an elected member of the Supervisory Board of the “TOTAL
ACTIONNARIAT FRANCE” collective investment fund since 2009,
an elected member of the Supervisor Board of the “TOTAL
ACTIONS EUROPÉENNES”, “TOTAL DIVERSIFIÉ À DOMINANTE
ACTIONS” and “TOTAL ÉPARGNE SOLIDAIRE” collective investment
funds since 2010 and an elected member of the Supervisor Board
of the “TOTAL DIVERSIFIÉ À DOMINANTE OBLIGATIONS”, 

–  Director of de Sonepar Ibérica
–  Director of de Sonepar Italia Holding
–  Chairperson of the Board of Directors of Sonepar Mexico
–  Member of the Supervisory Board of Sonepar Nederland B.V.
–  Director of Sonepar USA Holdings, Inc.
–  Director of Feljas and Masson SAS
–  Permanent representative of Colam Entreprendre, member of the

Board of Directors at Cabus & Raulot (S.A.S)

–  Permanent representative of Colam Entreprendre and Sonepar,

co-administrators of Sonedis (société civile)

–  Permanent representative of Sonepar, Director of Sonepar France
–  Permanent representative of Sonepar, President of Sonepar

International (S.A.S)

* Company names marked with an asterisk are publicly-listed companies.
Underlined companies are companies that do not belong to the group in which the director has his or her main duties.

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Corporate governance 5

–  Permanent representative of Colam Entreprendre, Director 

of Sovemarco Europe (S.A.)

–  Co-manager of Développement Mobilier & Industriel (D.M.I.)

(société civile)

–  Manager of Ker Coro (société civile immobilière)

Directorships that expired in the previous five years

– Director of Encon Safety Products, Inc. until 2010
– Director of Guerin S.A. until 2007
– Director of Hagemeyer North America, Inc. until 2010
– Director of Hagemayer PPS Ltd until 2010
– Chairperson of the Board of Directors of Hagemayer PPS

until 2008

– Director of Sellenium until 2007
– Chairperson of the Board of Directors of Sonepar Canada, Inc.

Director of TOTAL S.A. since 2000 - Last renewal: May 15, 2009
until 2012.

Member of the Compensation Committee and the Nominating &
Governance Committee.

Holds 4,712 shares.

Current directorships

– Director of TOTAL S.A.*
– Director of Lafarge*
– Director of DuPont* (United States)
– Director of Atco* (Canada)

Directorships that expired in the previous five years

– Chairman of the Institut Français des Relations Internationales

until 2009

(IFRI) until 2011

– Director of Sonepar E.C.O until 2007
– Chairperson of the Board of Directors of Sonepar France until 2009
– Director of Sonepar Iberica until 2007
– Chairperson of the Board of Directors and acting Managing

Director of Sonepar Iberica until 2009

– Chairman of the Board of Directors of Lafarge* until 2007

Paul Desmarais Jr.

Born on July 3, 1954 (Canadian)

– Chairperson of the Board of Directors of Sonepar Italia Holding

Independent director.

until 2009

– Chairperson of the Board of Directors of Sonepar Mexico until 2010
– Chairperson of the Supervisory Board of Sonepar Nederland B.V.

until 2009

– Chairperson of the Board of Directors of Sonepar Nordic A/S

until 2009

– Chairperson of the Board of Directors and CEO of Sonepar USA

Holdings, Inc. until 2009

– Director of Vallen Corporation until 2010
– Permanent representative of Sonepar, Director of A.E.D. until 2010
– Permanent representative of Sonepar, Director of C.S.O. until 2010
– Permanent representative of Sonepar, President of CEMT until 2007
– Permanent representative of Sonepar, Director of Collin Sigmadis

until 2010

– Permanent representative of Sonepar, Director of G.M.T. until 2010
– Permanent representative of Sonepar, Director of S.N.E. until 2010
– Permanent representative of Sonepar, Director of S.S.E. until 2010
– Permanent representative of Sonepar, General Partner of Sonepar

Belgium until 2009

– Permanent representative of Sonepar, Director of Teissier until 2010
– Permanent representative of Sonepar France, Director of Sonepar

Ile de France until 2007

Bertrand Collomb

A graduate of McGill University in Montreal and INSEAD in
Fontainebleau, Mr. Desmarais was elected Vice Chairman (1984)
then Chairman of the Board (1990) of Corporation Financière Power,
a company he helped to found. Since 1996, he has served 
as Chairman of the Board and Co-Chief Executive Officer of Power
Corporation of Canada.

Director of TOTAL S.A. since 2002 - Last renewal: May 13, 2011
until 2014.

Holds 2,000 ADRs (corresponding to 2,000 shares).

Current directorships

– Director of TOTAL S.A.*
– Chairman of the Board, Co-Chief Executive Officer and Member
of the Executive Committee of Power Corporation of Canada*

– Co-Chairman of the Board and member of the Executive
Committee of Corporation Financière Power* (Canada)
– Vice Chairman and Acting Managing Director of Pargesa

Holding S.A.* (Switzerland)

– Director and member of the Executive Committee of La Great-West

Compagnie d’assurance-vie (Canada)

– Director and member of the Executive Committee of First Great-West

Life & Annuity Insurance Company (United States)

– Director and member of the Executive Committee of Great-West

Born on August 14, 1942 (French).

Lifeco Inc.* (Canada)

Independent director.

A graduate of the École Polytechnique and a member of France’s
engineering Corps des Mines, Mr. Collomb held a number of positions
within the Ministry of Industry and other cabinet positions from 1966
to 1975. He joined the Lafarge group in 1975, where he served 
in various management positions. He served as Chairman and Chief
Executive Officer of Lafarge from 1989 to 2003, then as Chairman
of the Lafarge Board of Directors from 2003 to 2007, and has been
the Honorary Chairman since 2007. He is also Chairman of the Institut
des Hautes Études pour la Science et la Technologie (IHEST) 
and a Board member of the Institut Européen de la Technologie.

– Director of Great West Financial (Canada) Inc. (Canada)
– Director and member of the Permanent Committee of Groupe

Bruxelles Lambert S.A.* (Belgium)

– Director and member of the Executive Committee of Groupe

Investors Inc. (Canada)

– Director and member of the Executive Committee of Groupe

d’assurance London Inc. (Canada)

– Director and member of the Executive Committee of London Life,

compagnie d’assurance-vie (Canada)

– Director and member of the Executive Committee of Mackenzie Inc.
– Director and Deputy Chairman of the Board of La Presse Ltée

(Canada)

* Company names marked with an asterisk are publicly-listed companies.
Underlined companies are companies that do not belong to the group in which the director has his or her main duties.

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5 Corporate governance

Report of the Chairman of the Board of Directors

– Director and Deputy Chairman of Gesca Ltée (Canada)
– Director of GDF Suez*
– Director of Lafarge*
– Director and member of the Executive Committee of Compagnie

d’Assurance du Canada sur la Vie (Canada)

– Director and member of the Executive Committee of the Corporation

Director of TOTAL S.A. since May 13, 2011 and until 2014.

Member of the Strategic Committee.

Holds 1,000 shares.

Current directorships

Financière Canada Life (Canada)

– Director and member of the Executive Committee of IGM Inc.*

–  Director of TOTAL S.A.*
–  Member of the Management Board of Siemens AG*

(Canada)

– Director and Chairman of the Board of 171263 Canada Inc. (Canada)
–  Director of 152245 Canada Inc. (Canada)
–  Director of GWL&A Financial Inc. (United States)
–  Director of Great West Financial (Nova Scotia) Co. (Canada)
–  Director of First Great-West Life & Annuity Insurance Company

(United States)

–  Director of Power Communications Inc.
–  Director and Vice Chairman of the Board of Power Corporation

International

Directorships that expired in the previous five years

–  Member of the Board of Directors of INSEAD until 2011
–  Member of the Board of Directors of ZF Friedrichshafen AG

until 2011

–  Member of the Board of Directors of Firmenich S.A. until 2010
–  Member of the Board of Directors of COFRA Holding AG until 2008
–  Member of Group Management Committee of Royal Philips

Electronics N.V. until 2008

–  Director and member of the Executive Committee of Putnam

Anne Lauvergeon

Investments LLC

–  Member of the Supervisory Board of Power Financial Europe B.V.
–  Director of Canada Life Capital Corporation Inc. (Canada)
–  Director and member of the Executive Committee of The Canada

Life Assurance Company of Canada (Canada)

–  Director and member of the Executive Committee of Crown Life

Insurance Company (Canada)

–  Director and Deputy Chairman of the Board of Square Victoria

Communications Group Inc.

–  Member of the Supervisory Board of Parjointco N.V.

Directorships that expired in the previous five years

–  Assistant Chairman of the Board of 3819787 Canada Inc.

(Canada) until 2010

–  Member of the Board of Les Journaux Trans-Canada (1996) Inc.

Born on August 2, 1959 (French).

Independent director.

Chief Mining Engineer and a graduate of the École Normale Supérieure
with a doctorate in physical sciences, Ms. Lauvergeon held various
positions in industry before becoming Deputy Chief of Staff in the
Office of the President of the Republic in 1990. She joined Lazard
Frères et Cie as Managing Partner in 1995. From 1997 to 1999,
she was Executive Vice President and member of the Executive
Committee of Alcatel, in charge of industrial partnerships and
international affairs. Ms. Lauvergeon served as Chairman 
of the Management Board of Areva from July 2001 to June 2011
and Chairman and Chief Executive Officer of Areva NC (formerly
Cogema) from June 1999 to June 2011.

(Canada) until 2009

–  Director and Vice-Chairman of the Board of Directors of Imerys*

Director of TOTAL S.A. since 2000 - Last renewal: May 15, 2009
until 2012.

(France) until 2008

–  Director of GWL Properties until 2007
–  Member of the International Consultative Committee 

of the La Poste group until 2007

Barbara Kux

Born on February 26, 1954 (Swiss).

Independent director.

Holder of an MBA (with honors) from INSEAD in Fontainebleau, 
Ms. Kux joined McKinsey & Company in 1984 as a Management
Consultant, where she was responsible for strategic assignments
for international groups. After serving as manager for development
of emerging markets at ABB and then at Nestlé between 1989
and 1999, she was appointed Executive Director of Ford in Europe
from 1999 to 2003. In 2003, Ms. Kux became a member of the
Management Committee of the Philips group and, starting in 2005,
was in charge of sustainable development. Since 2008, she has
been a member of the Management Board of Siemens AG. 
She is also responsible for sustainable development at the Group
and is in charge of the Group’s supply chain.

Member of the Strategic Committee.

Holds 2,000 shares.

Current directorships

– Director of TOTAL S.A.*
– Director of GDF Suez*
– Director of Vodafone Group Plc*

Directorships that expired in the previous five years

–  Chairperson of the Management Board of Areva* until June 30, 2011
–  Chairman and Chief Executive Officer of Areva NC June 30, 2011
– Vice Chairperson and Member of the Supervisory Board of Safran*

until 2009

Claude Mandil

Born on January 9, 1942 (French).

Independent director.

A graduate of the École Polytechnique and a General Engineer from
France’s engineering school Corps des Mines, Mr. Mandil served 
as a Mining Engineer in the Lorraine and Bretagne regions. He then
served as a Project Manager at the Délégation de l’Aménagement

* Company names marked with an asterisk are publicly-listed companies.
Underlined companies are companies that do not belong to the group in which the director has his or her main duties.

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– Director of BNP Paribas Suisse
– Member of the Supervisory Board of Banque marocaine 

pour le Commerce et l’Industrie*

– Non-voting member (Censeur) of Galeries Lafayette

Directorships that expired in the previous five years

– Chairman of the Board of Directors of BNP Paribas until

December 1, 2011

– Director of Lafarge* until May 2011
– Chairman of la Fédération Bancaire Européenne until 2008

Thierry de Rudder

Born on September 3, 1949 (Belgian and French).

Independent director.

A graduate of the Université de Genève in mathematics, 
the Université Libre de Bruxelles and Wharton (MBA), Mr. de Rudder
served in various positions at Citibank from 1975 to 1986 before
joining Groupe Bruxelles Lambert, where he was appointed Acting
Managing Director.

Director of TOTAL S.A. since 1999 - Last renewal: May 21, 2010
until 2013.

Member of the Audit Committee and the Strategic Committee.

Holds 3,956 shares.

Current directorships

– Director of TOTAL S.A.*
– Acting Managing Director of Groupe Bruxelles Lambert*
– Director of Brussels Securities (Belgium)
– Director of GBL Treasury Center (Belgium)
– Director of Sagerpar (Belgium)
– Director of GBL Energy Sàrl (Luxembourg)
– Director of GBL Verwaltung Sàrl (Luxembourg)
– Director of GBL Verwaltung GmbH (Germany)
– Director of Ergon Capital Partners (Belgium)
– Director of Ergon Capital Partners II (Belgium)
– Director of Ergon Capital Partners III (Belgium)
– Director of GDF Suez*
– Director of Lafarge*
– Director of Electrabel

Directorships that expired in the previous five years

–  Director of Compagnie Nationale à Portefeuille* until 2011
–  Director of Suez-Tractebel (Belgium) until April 2010
–  Director of Imerys* until 2010
–  Director of GBL Participations (Belgium) until 2010
–  Director of GBL Finance S.A. (Luxembourg) until 2009
–  Director of Immobilière Rue de Namur (Luxembourg) until 2007

du Territoire et de l’Action Régionale (City and Department
planning/DATAR) and as the Interdepartmental Head of Industry
and Research and regional delegate of ANVAR. From 1981
to 1982, he served as the technical advisor on the staff of the Prime
Minister, in charge of the industry, energy and research sectors. 
He was appointed Chief Executive Officer, then Chairman and 
Chief Executive Officer of the Institut de Développement Industriel
(Industry Development Institute - IDI) until 1988. He was Chief
Executive Officer of the Bureau de Recherches Géologiques 
et Minières (BRGM) from 1988 to 1990. From 1990 to 1998, 
Mr. Mandil was Chief Executive Officer for Energy and Commodities
at the French Industry Ministry and the first representative for France
to the Management Board of the International Energy Agency (IEA).
He served as Chairman of the IEA from 1997 to 1998. In 1998, 
he was appointed Deputy Chief Executive Officer of Gaz de France
and, in April 2000, Chairman of the Institut Français du Pétrole
(French Institute for Oil). From 2003 to 2007, he was the Executive
Director of the EIA.

Director of TOTAL S.A. since 2008 - Last renewal: May 13, 2011
and until 2014

Member of the Strategic Committee.

Holds 1,000 shares.

Current directorships

– Director of TOTAL S.A.*
– Director of Institut Veolia Environnement
– Director of Schlumberger SBC Institute

Directorships that expired in the previous five years

– Director of GDF Suez* from July to December 2008

Michel Pébereau

Born on January 23, 1942 (French).

Independent director.

Honorary Inspector General of Finance, Mr. Pébereau held various
positions in the Ministry of Economy and Finance, before serving,
from 1982 to 1993, as Chief Executive Officer and then as Chairman
and Chief Executive Officer of Crédit Commercial de France (CCF).
He was Chairman and Chief Executive Officer of BNP then BNP
Paribas from 1993 to 2003, Chairman of the Board of Directors
from 2003 to December 1, 2011, and is currently Honorary Chairman
of BNP Paribas.

Director of TOTAL S.A. since 2000 - Last renewal: May 15, 2009
until 2012.

Chairman of the Compensation Committee and member 
of the Nominating & Governance Committee.

Holds 2,356 shares.

Current directorships

– Director of TOTAL S.A.*
– Director of BNP Paribas*
– Director of Saint-Gobain*
– Director of AXA*
– Director of EADS N.V.*
– Director of Pargesa Holding S.A.* (Switzerland)

* Company names marked with an asterisk are publicly-listed companies.
Underlined companies are companies that do not belong to the group in which the director has his or her main duties.

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1.1.2. Expired directorships 
of TOTAL S.A. as of May 13, 2011

1.1.3. Co-opted Director 
since the close of 2011

Bertrand Jacquillat

Born on April 11, 1944 (French).

Independent director.

A graduate of École des Hautes Études Commerciales (HEC),
Institut d’études politiques de Paris and Harvard Business School,
Mr. Jacquillat holds a PhD in management. He has been a university
professor (in both France and the United States) since 1969, 
a professor at the Institut d’Études Politiques in Paris since 1999,
Vice-President of the Cercle des Économistes, and founding
chairman of Associés en Finance.

Director of TOTAL S.A. since 1996 - Last renewal: May 16, 2008 -
Term of office: May 13, 2011.

Current directorships (as of May 13, 2011)

– Chairman and Chief Executive Officer of Associés en Finance
– Member of the Supervisory Board of Klépierre*
– Member of the Supervisory Board of Presses Universitaires 

de France (PUF)

Directorships that expired in the previous five years

–  Director and member of the Audit Committee of TOTAL S.A. 

until May 13, 2011.

Lord Levene of Portsoken

Born on December 8, 1941 (British).

Independent director.

Lord Levene served in various positions within the Ministry of Defense,
the office of the Secretary of State for the Environment, the office 
of the Prime Minister and the Ministry of Trade in the United Kingdom
from 1984 to 1995. He served as senior adviser at Morgan Stanley
from 1996 to 1998 and was then appointed Chairman of Bankers
Trust International from 1998 to 2002. He was Lord Mayor of London
from 1998 to 1999. He is currently Chairman of Lloyd’s.

Director of TOTAL S.A. since 2005 - Llast renewal: May 16, 2008 -
Term of office: May 13, 2011.

Current directorships (as of May 13, 2011)

– Chairman of Lloyd’s
– Chairman of General Dynamics UK Ltd
– Director of Haymarket Group Ltd
– Director of China Construction Bank*
– Chairman of NBNK Investments Plc*

Directorships that expired in the previous five years

– Chairman of TOTAL S.A.* until May 13, 2011
– Chairman of International Financial Services until 2010

At the meeting held on January 12, 2012, the Board of Directors
took note of the resignation of Mr. Thierry de Rudder from his position
as a director as of the end of the Board meeting, and consequently
decided to co-opt Mr. Gérard Lamarche to replace Mr. de Rudder, 
for the remaining term of his predecessor’s directorship, until 
the Shareholders’ Meeting to be held in 2013 to approve 
the 2012 accounts.

The nomination of Mr. Gérard Lamarche is subject to the ratification
of the Shareholders’ general meeting on May 11, 2012.

Gérard Lamarche

Born July 15, 1961 (Belgian).

Independent director.

Mr. Lamarche graduated in economic science from Louvain-La-Neuve
university and the INSEAD business school (Advanced Management
Program for Suez Group Executives). He also followed the Global
Leadership Series course of training at the Wharton International
Forum in 1998-99. He started his career in 1983 with Deloitte
Haskins & Sells in Belgium, before becoming a consultant in mergers
and acquisitions in Holland in 1987. In 1988, Mr. Lamarche joined
Société Générale de Belgique as an investment manager 
and management controller between 1989 and 1991, then as 
a consultant in strategic operations from 1992 to 1995. He joined
Compagnie Financière de Suez as a project manager for the Chairman
and Secretary of the Executive Committee (1995-1997), before taking
part in the merger between Compagnie de Suez and Lyonnaise
des Eaux, which became Suez Lyonnaise des Eaux (1997), and
then being appointed as the acting Managing Director in charge 
of Planning, Management Control and Accounts. In 2000, Mr. Lamarche
pursued his career in industry by joining NALCO (the American
subsidiary of the Suez group and the world leader in the treatment
of industrial water) as the Director and Chief Executive Officer. 
In March 2004, he was appointed Chief Executive Officer in charge
of Finance of the Suez group, before being appointed Senior
Executive and Vice President in charge of Finance and member 
of the Management Committee and the Executive Committee 
of the GDF Suez group in July 2008. On April 12, 2011, Mr. Lamarche
became a Director on the Board of Directors of Groupe Bruxelles
Lambert (GBL). He has been the acting Managing Director since
January 2012. Mr. Lamarche is also a Director of Legrand.

Director of TOTAL S.A. since 2012 – Nomination by cooptation:
January 12, 2012 until 2013.

Member of the Audit Committee and the Strategic Committee.

Holds 1,575 shares.

Current directorships

–  Acting Managing Director and Director of Groupe Bruxelles Lambert*
–  Director of TOTAL S.A.*
–  Director and member of the Audit Committee of Legrand*

Directorships that expired in the previous five years

– Director of Electrabel until 2011
– Director of Suez Environnement Company until 2011
– Director of International Power PLC until 2011

* Company names marked with an asterisk are publicly-listed companies.
Underlined companies are companies that do not belong to the group in which the director has his or her main duties.

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– Director of Europalia International until 2011
– Director of GDF Suez Belgium until 2011
– Director of Agua de Barcelona until 2011
– Director of GDF Suez E.S. until 2011
– Director of Suez Tractebel until 2011
– Director of Fortis Banque until 2010

– Director of Leo Holding Company until 2009
– Director of Suez Environnement North America until 2009
– Chairman and Director of Genfina until 2008
– Director of Distrigaz until 2008
– Director and Chairman of GDF Suez CC until 2008
– Director of Suez Environnement* until 2008

1.1.4. Composition of the Board of Directors as of February 9, 2012

As of February 9, 2012, the Board of Directors has fifteen members, including one director appointed by the shareholders to represent
employee shareholders. Twelve of the members of the Board are independent (see paragraph 1.8 – Director independence – in this Chapter 5).
The detailed biographies of the Directors appear in paragraphs 1.1.1 to 1.1.3 above.

Directors

Independence

Participation in Board Committees (a)

Christophe de Margerie
Chairman and Chief Executive Officer
Thierry Desmarest
Honorary Chairman

Patrick Artus

Patricia Barbizet

Daniel Bouton
Gunnar Brock

Claude Clément
Director representing employee shareholders
Marie-Christine Coisne-Roquette
Bertrand Collomb
Paul Desmarais Jr
Barbara Kux
Gérard Lamarche

Anne Lauvergeon
Claude Mandil

Independent director

Independent director

Independent director
Independent director

Independent director
Independent director
Independent director
Independent director
Independent director

Independent director
Independent director

Michel Pébereau

Independent director

(a) For more details on the composition of the Board Committees, refer to paragraph 1.5 in Chapter 5.
(b) Since February 9, 2012.
(c) Since May 13, 2011.
(d) Since January 12, 2012.

Chairman of the Strategic Committee

Chairman of the Nominating & Governance Committee
Member of the Compensation Committee
Member of the Strategic Committee
Member of the Nominating & Governance Committee(b)
Member of the Compensation Committee
Chairperson of the Audit Committee
Member of the Strategic Committee

Member of the Nominating & Governance Committee(b)
Member of the Compensation Committee(b)
Member of the Strategic Committee

Member of the Audit Committee(c)
Member of the Nominating & Governance Committee

Member of the Strategic Committee
Member of the Audit Committee(d)
Member of the Strategic Committee(d)
Member of the Strategic Committee
Member of the Nominating & Governance Committee(b)
Member of the Compensation Committee(b)
Member of the Strategic Committee
Chairman of the Compensation Committee

At its meeting held on February 9, 2012, the Board of Directors decided to propose the renewal of the directorships of Ms. Lauvergeon 
and Messrs. de Margerie, Artus, Collomb, and Pébereau, which are due to expire. At the general Shareholders’ meeting on May 11, 2012,
the Board will also propose the nomination of a new independent Director, Ms. Anne-Marie Idrac, who will place her expertise of the world 
of industry at the Board’s disposal and will broaden the representativeness and the diversity of the Board. If the resolution is approved 
by the Shareholders’ Meeting, the proportion of women sitting on the Board will be one-third.

1.2. Other information

At its meeting on September 15, 2009, the Board of Directors
appointed Mr. Charles Paris de Bollardière Secretary of the Board.

Representative of the Worker’s Council: pursuant to Article
L. 2323- 62 of the French Labor Code, members of the Worker’s

Council attend, with consultative rights, all meetings 
of the Board. In compliance with the second paragraph of such
article, since July 7, 2010, four members of the Worker’s Council
attend Board meetings.

* Company names marked with an asterisk are publicly-listed companies.

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1.3. Corporate Governance Code

For several years, TOTAL has been actively examining corporate
governance matters. At its meeting on November 4, 2008, the Board 
of Directors confirmed its decision to refer to the Corporate Governance
Code for Listed Companies published by the principal French business
confederations, the Association Française des Entreprises Privées
(AFEP) and the Mouvement des Entreprises de France (MEDEF)
(“AFEP-MEDEF Code”) for corporate governance matters.

The AFEP-MEDEF Code is available on the MEDEF website
(www.medef.fr, Publication/Economie).

The AFEP-MEDEF Code was amended in April 2010 to make
recommendations related to the balanced number of men and
women sitting in Board and Committees’ meetings. The code
recommends that a target of at least 20% of women be reached
before April 2013 and at least 40% before April 2016. 
These requirements were also stipulated in the French law 
of January 27, 2011 regarding balanced representation of men 
and women on Boards of Directors and Supervisory Boards and
equal opportunity. The law states that the 20% threshold must 
be attained at the end of the 2014 Shareholders’ Meeting 
and that the 40% threshold must be attained at the end of the
2017 Shareholder’s Meeting.

As of December 31, 2011, the Company’s Board of Directors was
comprised of four women out of a total of fifteen members (i.e., 26%).

At the Shareholders’ Meeting in May 2012, it will be proposed 
to appoint one additional woman to replace one director whose term
is coming to an end. If the resolution is approved by the Shareholders’
Meeting, the proportion of women sitting in the Board will 
be one-third. The Board of Directors will keep examining corporate
governance issues to keep diversifying in the years to come.

At its meeting on February 8, 2012, the Nominating & Governance
Committee examined current practices in the Company in view 
of the AFEP-MEDEF code and concluded that the Company
complied with almost all the recommendations.

Mr. Thierry Desmarest, Honorary Chairman of the Company 
and director, can still be entrusted with representative missions for
the Group, by decision of the Board of Directors on May 21, 2010.

Since 2004, the Board of Directors has had a Financial Code of Ethics
that, in the overall context of the Group’s Code of Conduct, 
sets forth specific rules for its Chairman, Chief Executive Officer,
Chief Financial Officer, Chief Accounting Officer and the financial
and accounting officers for its principal activities. The Board 
has made the Audit Committee responsible for implementing 
and ensuring compliance with this code.

In 2005, the Board approved the procedure for alerting the Audit
Committee of complaints or concerns regarding accounting,
internal accounting controls or auditing matters.

1.4. Rules of procedure of the Board of Directors

At its meeting on February 13, 2007, the Board of Directors
adopted rules of procedure to replace the Directors’ Charter.

It is reviewed on a regular basis to match the changes in rules 
and practices related to governance.

The Board’s rules of procedure specify the obligations of each
director and set forth the mission and working procedures of the
Board of Directors. They also define the respective responsibilities
and authority of the Chairman and of the Chief Executive Officer. 

An unabridged version of these rules of procedure is available
herein. They are also available on the Company’s website.

The Board of Directors of TOTAL S.A.(1) approved these rules 
of procedure.

1. MISSION OF THE BOARD OF DIRECTORS

The mission of the Board of Directors is to determine the strategic direction of the Group and supervise the implementation of this vision.
With the exception of the powers and authority expressly reserved for shareholders and within the limits of the Company’s legal purpose, 
the Board may address any issue related to the operation of the Company and take any decision concerning the matters falling within its
purview. Within this framework, the Board’s duties and responsibilities include, but are not limited to, the following:

– appointing the Chairman and the Chief Executive Officer(2) and supervising the handling of their responsibilities;
– defining the Company’s strategic orientation and, more generally, that of the Group;
– approving investments or divestments under study by the Group that concern amounts greater than 3% of shareholders’ equity;
– reviewing information on significant events related to the Company’s affairs, in particular for investments or divestments that are greater

than 1% of shareholders’ equity;

– conducting audits and investigations as it may deem appropriate. The Board, with the assistance of the Audit Committee where

appropriate, ensures that:
- the proper definition of authority within the Company and the proper exercise of duties and responsibilities by the bodies of the

Company are in place;

- no individual is authorized to contract on behalf of the Company or to commit to pay, or to make payments, on behalf of the Company,

without proper supervision and control;

- the internal control function operates properly and that the statutory auditors are able to conduct their audits under appropriate circumstances;
- the committees it has created duly perform their responsibilities;

(1) In these rules of procedure, TOTAL S.A. is referred to as the “Company” and, collectively with all of its direct and indirect subsidiaries, as the “Group”.
(2) The Chairman and Chief Executive Officer, if the Chairman of the Board of Directors is also responsible for the general management of the Company, the Chairman of the Board of Directors

and the Chief Executive Officer, if this is not the case, and, where appropriate, any acting Managing Directors, in accordance with the organization adopted by the Board of Directors.

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– monitoring the quality of the information provided to the shareholders and the financial markets through the financial statements that 

it approves and the annual reports, or when major transactions are conducted;

– convening and setting the agenda for Shareholders’ Meetings or meetings of bond holders;
– preparing, for each year, a list of the directors it deems to be independent under generally recognized corporate governance criteria.

2. DIRECTORS’ OBLIGATIONS

Before accepting a directorship, every candidate receives a copy of TOTAL S.A.’s by-laws and rules of procedure. He ensures that he has
broad knowledge of the general and particular commitments related to his duty, especially the laws and regulations governing directorships 
in French limited liability companies (société anonyme) whose shares are listed in one or several regulated markets.

Accepting a directorship involves upholding the Directors’ ethical rules as described in the Code of Corporate Governance to which 
the Company refers. It also involves upholding the rules of procedure and the Group’s values as described in its Code of Conduct.

When directors participate in and vote at Board meetings, they are required to represent the interest of the shareholders and the Company as a whole.

2.1. INDEPENDENCE OF JUDGMENT

Directors undertake, under any circumstance, to maintain the independence of their analysis, judgment, decision making and actions as well 
as not to be unduly influenced, directly or indirectly, by other directors, particular groups of shareholders, creditors, suppliers and, more generally,
any third party.

2.2. PREPARATION OF EACH BOARD MEETING

Directors undertake to devote the amount of time required to consider the information they are given and otherwise prepare for meetings 
of the Board and of the committees on which they sit. Directors may request any additional information that they feel is necessary or useful
from the Chairman and Chief Executive Officer. Directors, if they consider it necessary, may request training on the Company’s specificities,
businesses and activities, and any other training that is of use in the exercise of their duties as Directors.

Directors attend all Board meetings and all committees or Shareholders’ Meetings, unless they have previously contacted the Chairman 
to inform him of scheduling conflicts.

Files reviewed at each meeting of the Board as well as the information collected before or during the meetings are confidential. Directors
cannot use them for or share them with a third party whatever the reason. Directors take any necessary measures to keep them confidential.
Confidentiality and privacy are lifted when such information is made publicly available by the Company.

The Chairman of the Board makes sure that the Company provides the directors with the relevant information, including criticisms, 
in particular financial statement reports and press releases, and the main press articles about the Company.

2.3. DUTY OF LOYALTY

Directors cannot take advantage of their office or duties to ensure, for themselves or a third party, any monetary or non-monetary benefit.

They notify the Board of Directors of any potential conflicts of interest with the Company or any other company of the Group. 
They refrain from participating in the vote relating to the corresponding resolution or even to the debate preceding the vote.

Directors must inform the Board of Directors of their entering into a transaction that involves directly the Company or any other company 
of the Group before such transaction is closed.

Directors cannot take any responsibility in a personal capacity in companies or businesses that are competing with the Company or any
other company of the Group without previously informing the Board.

Directors are committed not to seek or accept directly or indirectly from the Company or any other company of the Group benefits 
that may be considered as compromising their independence.

2.4. DUTY OF EXPRESSION

Directors are committed to clearly expressing their opposition if they deem that a decision made by the Board of Directors is contrary 
to the Company’s corporate interest and should strive to convince the Board of the relevancy of their position.

2.5. COMPANY’S SECURITIES AND STOCK EXCHANGE RULES

While in office, directors are required to hold the minimum number of registered shares as set by the Company’s by-laws.

Directors refrain from trading any shares and ADRs of TOTAL S.A. and its publicly traded subsidiaries for which they hold non-public
information that could impact the securities’ market value. To this purpose, directors act in compliance with the following procedures:

1. Any shares and ADRs of TOTAL S.A. and its publicly traded subsidiaries are to be held in registered form, either with the Company 

or its agent(1), or administered registered shares with a French broker (or U.S. broker for ADRs) whose contact details are communicated 
to the Board’s Secretary by the director;

(1) currently, BNP-Paribas Securities Services for TOTAL shares and Bank of New York for TOTAL ADRs.

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2. Buying on margin or short selling (Paris option market (MONEP), warrants, exchangeable obligations, etc.) those same securities is also prohibited;
3. Any transaction on the TOTAL share (or ADR) is strictly prohibited, including hedging transactions, on the day when the Company

discloses its periodic earnings (quarterly, interim and annual) as well as the fifteen calendar days preceding such date; and

4. Directors make all necessary arrangements to declare to the French Financial Markets Authority (Autorité des marchés financiers) and

inform the Board’s secretary, under the form and timeframe provided for by applicable laws, of any transaction on the company’s securities
entered into by himself or any other individual with whom he is closely related.

3. WORKINGS OF THE BOARD OF DIRECTORS

The Board of Directors meets at least four times a year and as often as circumstances may require.

Before each meeting of the Board, the agenda is sent out to directors and, whenever possible, it is sent together with the documents 
that are necessary to consider.

Directors can delegate their authority to another director at the meetings of the Board, within the limit of one delegation per director per meeting.

Whenever authorized by the law, those directors attending the meeting of the Board via video conference (in compliance with the technical
requirements set by applicable regulations) are considered present for the calculation of the quorum and majority.

The Board allocates directors’ fees to, and may allocate additional directors’ fees to, directors who participate on specialized committees
within the total amount established by the Shareholders’ Meeting. The Chairman and the Chief Executive Officer are not awarded directors’
fees for their work on the Board and Committees.

The Board of Directors, based on the recommendation of its Chairman, appoints a Secretary. Every member of the Board of Directors 
can refer to the Secretary and benefit from his assistance. The Secretary is responsible for the working procedures of the Board of Directors.
The Board shall review such procedures periodically.

The Board conducts, at regular intervals not to exceed three years, an assessment of its practices. Such assessment is carried out possibly
under the supervision of an independent director or with the contribution of an outside counsel. In addition, the Board of Directors conducts
an annual discussion of its methods.

4. RESPONSIBILITY AND AUTHORITY OF THE CHAIRMAN

The Chairman represents the Board, and, except under exceptional circumstances, is the sole member authorized to act and speak 
on behalf of the Board.

He is responsible for organizing and presiding over the Board’s activities and monitors corporate bodies to ensure that they are functioning
effectively and respecting corporate governance principles. He coordinates the activity of the Board and its committees. He sets the agenda
for the meeting by including the issues proposed by the Chief Executive Officer.

He ensures that directors have in due course clear and appropriate information that is necessary to carry out their duties.

He is responsible, with the Group’s general management, for maintaining relations between the Board and the Company’s shareholders. 
He monitors the quality of the information disclosed by the Company.

In close cooperation with the Group’s general management, he may represent the Group in high-level discussions with government
authorities and the Group’s important partners, on both a national and international level.

He is regularly informed by the Chief Executive Officer of events and situations that are important for the Group relating to the strategy,
organization, monthly financial reporting, major investment and divestment projects and major financial operations. He may request that the
Chief Executive Officer or other Company directors, provided the Chief Executive Officer is informed, provide any useful information for the
Board or its committees to carry out their duties.

He may also work with the statutory auditors to prepare matters before the Board or the Audit Committee.

He presents every year in a report to the Shareholders’ Meeting, practices of the Board of Directors and potential limits set by the Board of Directors
concerning the powers of the Chief Executive Officer. For this purpose, he receives from the Chief Executive Officer the relevant information.

5. AUTHORITY OF THE CHIEF EXECUTIVE OFFICER

The Chief Executive Officer is responsible for the general management of the Company. He chairs the Group’s Executive Committee and
Management Committee. Subject to the Company’s corporate governance rules and in particular the rules of procedure of the Board of
Directors, he has the full extent of authority to act on behalf of the Company in all instances, with the exception of actions that are, by law,
reserved to the Board of Directors or to Shareholders’ meetings.

The Chief Executive Officer is responsible for periodic reporting of the Group’s results and outlook to shareholders and the financial community.

At each meeting of the Board, the Chief Executive Officer reports the highlights of the Group’s activity.

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6. COMMITTEES OF THE BOARD OF DIRECTORS

The Board of Directors approved the creation of:
– an Audit Committee,
– a Nominating & Governance Committee,
– a Compensation Committee, and
– a Strategic Committee.

The missions and composition of these committees are defined in their relevant rules of procedure approved by the Board of Directors.

The Committees carry out their duty for and report to the Board of Directors.

Each committee reports on its activities to the Board of Directors.

1.5. Committees of the Board of Directors

On April 28, 2011, the Board agreed in principle on the creation 
of a new Strategic Committee, the composition and rules of which
it approved at its meeting on July 28, 2011. This Committee 
was set up and met for the first time on September 14, 2011.

1.5.1. Audit Committee

Rules of procedure (unabridged version)

The composition and an unabridged version of these rules of procedure
of the Committees of the Board of Directors is available herein.

The Board of Directors of TOTAL S.A. (hereafter referred to as the “Company” and, collectively with all its direct and indirect subsidiaries, 
as the “Group”) has approved the following rules of procedure of the Company’s Audit Committee (hereafter, the “Committee”).

The members of the Committee are directors of the Company and therefore uphold the rules of procedure of the Board of Directors of
TOTAL S.A.

I. MISSION

To allow the Board of Directors of TOTAL S.A. to ensure that internal control is effective and that published information available to shareholders
and financial markets is reliable, the duties of the Committee include:
– recommending the appointment of statutory auditors and their compensation, ensuring their independence and monitoring their work;
– establishing the rules for the use of statutory auditors for non-audit services and verifying their implementation;
– supervising the audit by the statutory auditors of the Company’s statutory financial statements and consolidated financial statements;
– examining the accounting policies used to prepare the financial statements and examining the Company’s statutory financial statements

and consolidated annual, semi-annual, and quarterly financial statements prior to their examination by the Board of Directors, after
regularly monitoring the financial situation, cash position and obligations of the Company;

– supervising the implementation of internal control and risk management procedures and their effective application, with the assistance of

the internal audit department;

– supervising procedures for preparing financial information;
– monitoring the implementation and activities of the disclosure committee, including reviewing the conclusions of this committee;
– reviewing the annual work program of internal and external auditors;
– receiving information periodically on completed audits and examining annual internal audit reports and other reports (statutory auditors,

annual report, etc.);

– reviewing the choice of appropriate accounting principles and methods;
– reviewing the Group’s policy for the use of derivative instruments;
– reviewing, if requested by the Board of Directors, major transactions contemplated by the Group;
– reviewing significant litigation annually;
– implementing and monitoring compliance with the financial code of ethics;
– proposing to the Board of Directors, for implementation, a procedure for complaints or concerns of employees, shareholders and others,

related to accounting, internal accounting controls or auditing matters, and monitoring the implementation of this procedure; and

– reviewing the procedure for booking the Group’s proved reserves.

II. COMPOSITION

The Committee is made up of at least three directors designated by the Board of Directors. Members must be independent directors.

In selecting the members of the Committee, the Board of Directors pays particular attention to their independence and their financial and
accounting qualifications.

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The Board of Directors appoints one of the members of the Committee to serve as the financial expert on the Committee.

Members of the Committee may not be executive officers of the Company or one of its subsidiaries, nor own more than 10% of the
Company’s shares, whether directly or indirectly, individually or acting together with another party.

Members of the Committee may not receive from the Company and its subsidiaries, either directly or indirectly, any compensation other
than:  (i) directors’ fees paid for their services as directors or as members of the committee, or, if applicable, as members of another
committee of the Company’s Board; and (ii) compensation and pension benefits related to prior employment by the Company, or another
Group company, which are not dependent upon future work or activities

The term of office of the members of the Committee coincides with the term of their appointment as director. The term of office as a member
of the Committee may be renewed at the same time as the appointment as director.

However, the Board of Directors can change the composition of the Committee at any time.

III. ORGANIZATION OF ACTIVITIES

The Committee appoints its own Chairman. The Chairman appoints the Committee secretary, who may be the Chief Financial Officer of the Company.

The Committee deliberates when at least one-half of its members are present. A member of the Committee cannot be represented.

The Committee meets at least four times a year to review the annual and quarterly consolidated financial statements, and at the request 
of its Chairman, at least one-half of its members, the Chairman of the Board of Directors or the Chief Executive Officer of the Company. 
The Committee Chairman prepares the schedule of its meetings.

The Audit Committee may meet with the Chairman of the Board, the Chief Executive Officer, and, if applicable, any acting Managing Director
of the Company and perform inspections and consult with managers of operating or non-operating departments, as may be useful in
performing its duties. The Chairman of the committee gives prior notice of such meeting to the Chairman of the Board or, if the latter is not
the Chief Executive Officer, to both the Chairman of the Board of Directors and the Chief Executive Officer. In particular, the Committee is
authorized to consult with those involved in preparing or auditing the financial statements (Chief Financial Officer and principal Finance Department
managers, Audit Department, Legal Department) by asking the Company’s Chief Financial Officer to call them to a meeting.

The Committee consults with the statutory auditors. It has the capacity of consulting them without Company representatives attending.
If it is informed of a substantial irregularity, it recommends that the Board of Directors take all appropriate action.

If it deems it necessary to accomplish its duties, the Committee may request from the Board of Directors the resources to engage external
consultants.

The proposals made by the Committee to the Board of Directors are adopted by a majority of the members present at the Committee
meeting. The Chairman of the Committee casts the deciding vote if an even number of members is present at the meeting.

The Committee can adopt proposals intended for the Board of Directors without meeting if all the members of the Committee so agree 
and sign each proposal.

A written summary of Committee meetings is drawn up.

IV. REPORT

The Committee submits written reports to the Board of Directors regarding its work.

It periodically evaluates its performance based on these rules of procedure and, if applicable, offers suggestions for improving its performance.

Members of the Audit Committee in 2011

The Committee is chaired by Ms. Barbizet.

In 2011, the Committee’s members were Ms. Patricia Barbizet, 
Mr. Thierry de Rudder and Mr. Bertrand Jacquillat, until his term 
as director expired on May 13, 2011. At the Shareholders’ Meeting
on May 13, 2011, Ms. Marie-Christine Coisne-Roquette was
appointed a member of the Audit Committee to replace Mr. Jacquillat.

All of the members of the Committee are independent directors 
and have recognized experience in the financial and accounting
fields, as illustrated in their summary biographies (see 1.1 and 1.3,
Composition of the Board of Directors in Chapter 5).

At its meeting on July 28, 2011, the Board of Directors decided 
to appoint Ms. Barbizet to serve as the Audit Committee financial
expert based on a recommendation by the Audit Committee.

A summary of the Committee’s activities in 2011 is provided in
paragraph 1.6.1 below.

At its meeting on January 12, 2012, the Board of Directors decided
to co-opt Mr. Gérard Lamarche as a director and to nominate 
him as a member of the Audit Committee in replacement of 
Mr. de Rudder, who is resigning from his position as a Director.

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1.5.2. Compensation Committee

Rules of procedure (unabridged version)

The Board of Directors of TOTAL S.A. (hereafter referred to as the “Company” and, collectively with all its direct and indirect subsidiaries, as the
“Group”) has approved the following rules of procedure of the Company’s Compensation Committee (hereafter, the “Committee”).

The members of the Committee are directors of the Company and therefore uphold the rules of procedure of the Board of Directors of TOTAL S.A.

The Committee is focused on:

– examining the executive compensation policies implemented by the Group and the compensation of members of the Executive Committee;
– evaluating the performance and recommending the compensation of each corporate executive officer, and
– preparing reports which the Company must present in these areas.

I. DUTIES

The Committee’s duties include:

1. examining the main objectives proposed by the Company’s general management regarding compensation of the Group’s executive

officers, including stock option and restricted share grant plans and equity-based plans, and advising on this subject;

2. presenting recommendations and proposals to the Board of Directors concerning:

- compensation, pension and life insurance plans, in-kind benefits and other compensation (including severance benefits) for the corporate
executive officers of the Company; in particular, the Committee proposes compensation structures that take into account the Company’s
strategy, objectives and earnings and market practices,

- stock option and restricted share grants, particularly grants of registered shares to the corporate executive officers;

3. examining the compensation of the members of the Executive Committee, including stock option and restricted share grant plans and

equity-based plans, pension and insurance plans and in-kind benefits;

4. preparing and presenting reports in accordance with these rules of procedure;
5. examining, for the parts within its remit, reports to be sent by the Board of Directors or its Chairman to the shareholders;
6. preparing recommendations requested at any time by the Chairman of the Board of Directors or the general management of the Company

regarding compensation.

II. COMPOSITION

The Committee is made up of at least three directors designated by the Board of Directors. A majority of the members must be independent
directors.

Members of the Compensation Committee may not receive from the Company and its subsidiaries, either directly or indirectly, any
compensation other than: (i) directors’ fees paid for their services as directors or as members of the committee, or, if applicable, as members
of another committee of the Company’s Board; (ii) compensation and pension benefits related to prior employment by the Company, or
another Group company, which are not dependent upon future work or activities.

The term of office of the members of the Committee coincides with the term of their appointment as director. The term of office as a member
of the Committee may be renewed at the same time as the appointment as director.

However, the Board of Directors can change the composition of the Committee at any time.

III. ORGANIZATION OF ACTIVITIES

The Committee appoints its Chairman and its secretary. The secretary is a Company senior executive.

The Committee deliberates when at least one-half of its members are present. A member of the Committee cannot be represented.

The Committee meets at least twice a year. It meets on an as-needed basis through notice by its Chairman or by one-half of its members.

The Committee invites the Chairman of the Board or the Chief Executive Officer of the Company, as applicable, to present recommendations.
Neither the Chairman nor the Chief Executive Officer may be present during the Committee’s deliberations regarding his own situation. 
If the Chairman of the Board is not the Chief Executive Officer of the Company, the Chief Executive Officer may not be present during the
Committee’s deliberations regarding the situation of the Chairman of the Board.

While maintaining the appropriate level of confidentiality for its discussions, the Committee may request from the Chief Executive Officer 
to be assisted by any senior executive of the Company whose skills and qualifications could facilitate the handling of an agenda item.

If it deems it necessary to accomplish its duties, the Committee may request from the Board of Directors the resources to engage external
consultants.

The proposals made by the Committee to the Board of Directors are adopted by a majority of the members present at the Committee
meeting. The Chairman of the Committee casts the deciding vote if an even number of Committee members is present at the meeting.

The Committee can adopt proposals intended for the Board of Directors without meeting if all the members of the Committee so agree and
sign each proposal.

A written summary of Committee meetings is drawn up.

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IV. REPORT

The Committee reports on its activities to the Board of Directors.

At the request of the Chairman of the Board, the Committee examines all draft reports of the Company regarding compensation of the executive
officers or any other issues relevant to its area of expertise.

Members of the Compensation Committee
in 2011

In 2011, the Committee’s members were Messrs. Patrick Artus,
Bertrand Collomb, Thierry Desmarest and Michel Pébereau.
Messrs. Artus, Collomb and Pébereau are independent directors.
Mr. Michel Pébereau chairs the Committee. A summary of the
Committee’s activities in 2011 is provided in paragraph 1.6.2 below.

1.5.3. Nominating & Governance Committee

Rules of procedure (unabridged version)

At its meeting on February 9, 2012, the Board of Directors decided
to change the composition of the Compensation Committee. 
As of this date, the Committee’s members are Messrs. Patrick
Artus, Gunnar Brock, Thierry Desmarest, Claude Mandil and 
Michel Pébereau. Messrs. Artus, Brock, Mandil and Pébereau are
independent directors.

The Board of Directors of TOTAL S.A. (hereafter referred to as the “Company” and, collectively with all its direct and indirect subsidiaries, as the
“Group”) has approved the following rules of procedure of the Company’s Nominating & Governance Committee (hereafter, the “Committee”).

The members of the Committee are directors of the Company and therefore uphold the rules of procedure of the Board of Directors of TOTAL S.A.

The Committee is focused on:
– recommending to the Board of Directors the persons that are qualified to be appointed as directors, so as to guarantee the scope 

of coverage of the Directors’ competencies and the diversity of their profiles;

– recommending to the Board of Directors the persons that are qualified to be appointed as corporate executive officers;
– preparing the Company’s corporate governance rules and supervising their implementation; and
– examining any questions referred to it by the Board or the Chairman of the Board, in particular questions related to ethics and situations 

of conflicting interests.

I. DUTIES

The Committee’s duties include:
1. presenting recommendations to the Board for its membership and the membership of its committees, and the qualification in terms 

of independence of each candidate for Directors’ positions on the Board of Directors;

2. proposing annually to the Board of Directors the list of directors who may be considered as “independent directors”;
3. examining, for the parts within its remit, reports to be sent by the Board of Directors or its Chairman to the shareholders;
4. assisting the Board of Directors in the selection and evaluation of the corporate executive officers and examining the preparation of their

possible successors, including cases of unforeseeable absence;

5. recommending to the Board of Directors the persons that are qualified to be appointed as directors;
6. recommending to the Board of Directors the persons that are qualified to be appointed as member of a Committee of the Board of Directors;
7. proposing methods for the Board of Directors to evaluate its performance, and in particular preparing means of regular self-assessment of

the workings of the Board of Directors, and the possible assessment thereof by an external consultant;

8. proposing to the Board of Directors the terms and conditions for allocating directors’ fees and the conditions under which expenses

incurred by the directors are reimbursed;

9. developing and recommending to the Board of Directors the corporate governance principles applicable to the Company;
10.examining any questions referred to it by the Board or the Chairman of the Board, in particular questions related to ethics and situations

of conflicting interests;

11.preparing recommendations requested at any time by the Board of Directors or the general management of the Company regarding

appointments or governance.

12.examining the conformity of the Company’s governance practices with the recommendations of the Code of Corporate Governance

adopted by the Company;

13.examining changes in the duties of the Board of Directors.

II. COMPOSITION

The Committee is made up of at least three directors designated by the Board of Directors. A majority of the members must be independent
directors.

Members of the Nominating & Governance Committee, other than the Company’s corporate executive officers may not receive from 
the Company and its subsidiaries any compensation other than:  (i) directors’ fees paid for their services as directors or as members 
of the committee, or, if applicable, as members of another committee of the Company’s Board; (ii) compensation and pension benefits
related to prior employment by the Company, or another Group company, which are not dependent upon future work or activities.

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The term of office of the members of the Committee coincides with the term of their appointment as director. The term of office as a member
of the Committee may be renewed at the same time as the appointment as director.

However, the Board of Directors can change the composition of the Committee at any time.

III. ORGANIZATION OF ACTIVITIES

The Committee appoints its Chairman and its secretary. The secretary is a Company senior executive.

The Committee deliberates when at least one-half of its members are present. A member of the Committee cannot be represented.

The Committee meets at least twice a year. It meets on an as-needed basis through notice by its Chairman or by one-half of its members.

The Committee invites the Chairman of the Board or the Chief Executive Officer of the Company, as applicable, to present recommendations.
The corporate executive officers, whether they are members of the Committee or invited to its meetings, may not be present at deliberations
concerning their own situation.

While maintaining the appropriate level of confidentiality for its discussions, the Committee may request from the Chief Executive Officer 
to be assisted by any senior executive of the Company whose skills and qualifications could facilitate the handling of an agenda item.

If it deems it necessary to accomplish its duties, the Committee may request from the Board of Directors the resources to engage external consultants.

The proposals made by the Committee to the Board of Directors are adopted by a majority of the members present at the Committee
meeting. The Chairman of the Committee casts the deciding vote if an even number of Committee members is present at the meeting.

The Committee can adopt proposals intended for the Board of Directors without meeting if all the members of the Committee so agree 
and sign each proposal.

A written summary of Committee meetings is drawn up.

IV. REPORT

The Committee reports on its activities to the Board of Directors.

Members of the Nominating & Governance
Committee in 2011

In 2011, the Committee’s members were Messrs. Bertrand Collomb,
Thierry Desmarest and Michel Pébereau. Messrs. Collomb 
and Pébereau are independent directors. The Committee is chaired
by Mr. Desmarest. A summary of the Committee’s activities in 2011
is provided in paragraph 1.6.3 below.

1.5.4. Strategic Committee

Rules of procedure (unabridged version)

At its meeting on February 9, 2012, the Board of Directors decided
to change the composition of the Nominating & Governance
Committee. As of this date, the Committee’s members are Messrs.
Patrick Artus, Gunnar Brock, Bertrand Collomb, Thierry Desmarest
and Claude Mandil. Messrs. Artus, Brock, Collomb and Mandil are
independent directors.

The members of the Committee are directors of the Company and therefore uphold the rules of procedure of the Board of Directors of TOTAL S.A.

I. DUTIES

To allow the Board of Directors of TOTAL S.A. to ensure the Group’s development, the Committee’s duties include:
– examining the overall strategy of the Group proposed by the Company’s general management;
– examining operations that are of particular strategic importance;
– reviewing competition and the resulting medium and long-term outlook for the Group.

II. COMPOSITION

The Committee is made up of at least five directors designated by the Board of Directors.

Members of the Committee may not receive from the Company and its subsidiaries, either directly or indirectly, any compensation other than:

– directors’ fees paid for their services as directors or as members of the Committee, or, if applicable, as members of another committee of

the Company’s Board; and

– compensation and pension benefits related to prior employment by the Company, or another Group company, which are not dependent

upon future work or activities.

The term of office of the members of the Committee coincides with the term of their appointment as director. The term of office as a member
of the Committee may be renewed at the same time as the appointment as director.

However, the Board of Directors can change the composition of the Committee at any time.

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III. ORGANIZATION OF ACTIVITIES

The Chairman of the Board of Directors of the Company chairs the Committee. The Chairman appoints the Committee secretary, who may
be the Secretary of the Board of Directors.

The Committee deliberates when at least one-half of its members are present. A member of the Committee cannot be represented.

The Committee meets at least once a year and at the request of its Chairman, at least one-half of its members, or the Chief Executive Officer
of the Company. The Committee Chairman prepares the schedule of its meetings.

Directors who are not members of the Committee are free to participate in the Committee’s meetings. This voluntary participation entitles
them to the same directors’ fees as those paid to the members of the Committee for attending meetings.

The Committee may meet with the Chief Executive Officer, and, if applicable, any acting Managing Director of the Company and consult with
managers of operating or non-operating departments, as may be useful in performing its duties. The Chairman of the Committee [if the latter
is not the Chief Executive Officer of the Company] gives prior notice of such meeting to the Chief Executive Officer. In particular, the
Committee is authorized to consult with the Vice President Strategy & Business Intelligence of the Company or the person delegated by the
latter, by asking the Company’s Chief Executive Officer to call them to a meeting.

If it deems it necessary to accomplish its duties, the Committee may request from the Board of Directors the resources to engage external consultants.

A written summary of Committee meetings is drawn up.

IV. REPORT

The Committee submits written reports to the Board of Directors regarding its work.

It periodically evaluates its performance based on these rules of procedure and, if applicable, offers suggestions for improving its performance.

Members of the Strategic Committee in 2011

In 2011, the Committee’s members were Mmes. Patricia Barbizet,
Barbara Kux and Anne Lauvergeon and Messrs. Christophe de
Margerie, Thierry Desmarest, Gunnar Brock, Claude Mandil 
and Thierry de Rudder.

Mmes. Barbizet, Kux and Lauvergeon and Messrs. Brock, Mandil
and Lamarche are independent directors.

As a reminder, directors who are not members of the Committee
are free to participate in the Committee’s meetings.

At its meeting on January 12, 2012, the Board of Directors decided
to co-opt Mr. Gérard Lamarche as a director and to nominate 
him as a member of the Strategic Committee in replacement 
of Mr. de Rudder, who resigned from his position as a Director.

Mr. Christophe de Margerie chairs the Committee.

A summary of the Committee’s activities in 2011 is provided 
in paragraph 1.6.4 below.

1.6. Activity of the Board of Directors and its Committees in 2011

Directors are generally given written notice during the week prior 
to Board meetings. Whenever possible, documents to be considered
for decisions to be made at Board meetings are sent with the notice
of meetings. The minutes of the previous meeting are expressly
approved at each Board meeting.

January 12

– strategic outlook for the Chemicals division;
– 2011 Budget;
– Group insurance policy; and
– approval of the proposed acquisition of a stake in the 

The Board held eight meetings in 2011, with 92% attendance.

Gladstone LNG (GLNG) project in Queensland, Australia;

The Audit Committee held six meetings, with 94% attendance.

The Compensation Committee held two meetings, with 100%
attendance.

The Nominating & Governance Committee held two meetings,
with 100% attendance.

The Strategic Committee held one meeting, with 87% attendance.

A table summarizing individual attendance at the Board of Directors
and Committee meetings is provided in paragraph 5.2 of Chapter 5.

Board of Directors’ meetings in 2011

The meetings included, but were not limited to, a review of the
following subjects:

– approval of the partnership with Suncor in oil sands in Canada;
– approval of the proposed development of the Eldfisk and Ekofisk

South fields in Norway.

February 10

– 2010 accounts (consolidated financial statements, parent

company accounts);

– principal financial communications;
– comparison of earnings with those of major oil companies;
– debate on the Board of Directors’ practices;
– assessment of the directors’ independence and report on the

absence of conflicts of interest;

– proposal to renew directorships and appoint new directors;
– proposal to renew and appoint Committees’ members;
– review of the amount of directors’ fees allocated to directors and

Committees’ members;

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– examination of ethical issues (compliance and risks of fraud,

1.6.1. Audit Committee activity

conflicts of interest, insider trading);

– compensation of the corporate executive officers;
– Shareholders’ Meeting notice and approval of the documents

In 2011, the members of the Audit Committee reviewed 
the following matters:

related to this meeting; start of the period in which shareholders
may be notified of the meeting and vote online;

– authorization to proceed with the sale of the stake in CEPSA 

in connection with the tender offer launched by IPIC.

March 1

– authorization to enter into a partnership with the Russian

company Novatek (equity interest in the company and partnership
in the Yamal LNG project).

March 25

– preparation of the Shareholders’ Meeting: review of the requests
made by the central works council and certain shareholders 
to include draft resolutions on the Shareholders’ Meeting agenda;

– summary of the Ethics Committee activities;
– Group financial policy; and
– information regarding the acquisition of an interest in an oil field 

in Uganda from a subsidiary of Tullow Oil PLC.

April 28

– earnings for the first quarter of 2011;
– payment of an interim dividend;
– comparison of earnings with those of major oil companies;
– strategic outlook for the Gas & Power division;
– agreement on the proposed launch of a friendly takeover bid

for 60% of the capital of SunPower Corporation;

– agreement in principle regarding the creation of a new Committee:

the Strategic Committee;

– information regarding the results of the capital increase reserved

for employees.

July 28

– strategic outlook for the Refining & Marketing division;
– earnings for the second quarter of 2011 and the first half

of 2011;

– payment of an interim dividend;
– agreement regarding the rules of operation of the 
Strategic Committee and the list of its members.

September 14

– strategic outlook for the Exploration & Production division;
– financial communication at mid-2011; and
– award of share subscription options and performance shares.

October 27

– information regarding the Group’s new Downstream-Chemicals

organization;

– Group strategy and 5-year plan;
– earnings for the third quarter of 2011;
– payment of an interim dividend;
– presentation of the Company’s equal opportunity and salary

equality policy;

– determination of the amount of directors’ fees to be paid 
to directors participating in the Strategic Committee.

– At its meeting on February 8, the Committee reviewed the accounts
for the fourth quarter of 2010, the annual consolidated statements
report for the Group and the statutory accounts of parent company
TOTAL S.A. for 2010. The Vice President of Corporate Audit
presented the conclusions of the audits conducted in 2010 and
the audit plan proposed for 2011. He commented on the results
of the assessment of internal control on financial reporting conducted
for fiscal year 2010 as part of the implementation of the Sarbanes-
Oxley Act. The Committee also reviewed the draft of the Chairman’s
report on internal control and risk management procedures.

– At the meeting held on April 13, the Committee reviewed the

internal control and risk management system and analyzed the risk
factors described in the Registration Document. It also examined
the hydrocarbon reserves evaluation process. It reviewed 
the Group’s long-term plan development process. It was informed 
of the processes related to the non-accounting performance
indicators concerning the inventory valuation effect in the
Downstream sector.

– The Committee met on April 26 to review the consolidated

financial statements for the first quarter of 2011.

– During the July 26 meeting, the Committee proposed 

the appointment of a financial expert on the Committee to replace
Mr. Bertrand Jacquillat whose term had ended. It reviewed 
the accounts for the second quarter and first half of 2011 and
was informed of the status of specific litigation.

– On October 11, the Committee reviewed the Group’s significant
litigation. It reviewed the updated mapping of the Refining & 
Marketing risks which began in 2008. It was also informed 
of the general architecture of the accounting information systems.
The statutory auditors presented to the Committee their analysis
of the specific important points noted during the audit of the 2011
financial statements. At this meeting, the Committee also reviewed
the budget allocated to the statutory auditors’ fees. The members
of the Committee then met with the statutory auditors without
management being present.

– The meeting held on October 25 concerned the review of 

the accounts for the third quarter of 2011. The Committee was
informed that the relevant employees acted in compliance with
the provisions of the Financial Code of Ethics. The Committee
reviewed the mapping of the Treasury Department risks.

The Committee periodically monitored the financial situation, 
cash flow, risks and significant off-balance sheet commitments 
of the Company, as well as internal audit activity.

The Audit Committee reviewed the accounts within the time limits
required by the AFEP-MEDEF Code, namely two days prior 
to the review by the Board of Directors.

The statutory auditors attended all the Audit Committee meetings
held in 2011. At each presentation of the quarterly consolidated
financial statements, they reported on their work and presented
their conclusions.

The Chief Financial Officer, the Vice President Accounting, the Vice
President Internal Control and Audit and the Treasurer attended all
the Audit Committee meetings.

The chairman of the Committee reported to the Board of Directors
on the Committee’s activities.

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1.6.2. Compensation Committee activity

At its meeting on February 2, 2011, the Committee reviewed
the 2011 compensation policy for the corporate executive officers
and proposed compensation for the Chairman, and the Chief
Executive Officer (variable portion for their duties in 2010) as well 
as for the Chairman and Chief Executive Officer, after considering
the compensation paid to corporate executives of the main CAC 40
companies. It also decided on restrictions on share transfers 
by the Chairman and Chief Executive Officer. The Committee also
reviewed the compensation of the members of the Executive
Committee as well as the proposed course of action regarding 
the share subscription option and performance share grant policy. 
It then reviewed the financial information relevant to its area of
expertise.

At its meeting on September 1, 2011, the Committee approved the
share subscription option and performance share grant plans.

1.6.3. Nominating & Governance 
Committee activity

At its meeting on February 2, 2011, the Committee reviewed the results
of the annual evaluation of the Board’s activities and made several
suggestions for improvement, as described in paragraph 1.7.2.
below. 

The Committee discussed the composition of the Board, 
in particular in relation to various commonly used independence
criteria. The Committee proposed to the Board of Directors the list

1.7. Board of Directors practices

1.7.1. Management form

On May 21, 2010, the Board of Directors decided to reunify 
the positions of Chairman and Chief Executive Officer and appoint
the Chief Executive Officer to the duties of Chairman of the Board.
This decision was made further to the work done by the Nominating
& Governance Committee and in the best interests of the Company,
taking into account the advantage of the unified management and
the majority of independent directors appointed at the Committees,
which ensures balanced authority.

The Board of Directors deemed that the unified management form
was the most appropriate to the Group’s organization, modus operandi
and business, and the specificities of the oil and gas sector. It respects
the respective prerogatives of the various Company instances
(Shareholders’ meeting, Board of Directors, general management).

Moreover, the Company by-laws and the respective rules of
procedure of the Board of Directors and the Committees provide
the guarantees required to implement best governance practices
within a unified management framework. In particular, the by-laws
allow the Board to nominate one or two Vice-Chairmen. They also
state that the Board of Directors can be summoned by any means,
even verbally, or at short notice in the event of an emergency, 
by the Chairman, a Vice-Chairman, or one third of the members, 
at any time and whenever the Company so requires. The rules 
of procedure of the Board of Directors also state that each Director
is required to inform the Board of Directors of any conflicts of interest
with the Company or with any other company in the Group, 

of directors to be recommended for appointment by the 2011
Shareholders’ Meeting, which included the recommendation 
of two additional women. The list of Committee members was also
reviewed. The Committee reviewed the procedure for allocating
directors’ fees to the directors and committee members and
decided to not propose any changes. The Committee reviewed
ethical issues regarding compliance and the risk of fraud, conflicts
of interest and insider trading based on the recommendation 
of the French Financial Markets Authority (Autorité des Marchés
Financiers) of November 3, 2010.

At its meeting on September 1, 2011, the Committee discussed
changes in the composition of the Board of Directors to be anticipated
in 2012 and director independence. It proposed continuing to increase
the proportion of women on the Board. The Committee was
informed of the activity of the Ethics Committee and of the upcoming
replacement of its chairman.

1.6.4. Strategic Committee activity

The Strategic Committee met for the first time on September 14, 2011.
It took note of the plan to develop the Group’s industrial and commercial
businesses in Downstream and Chemicals and the proposed
reorganization submitted to the employee representative bodies.
The Committee also reviewed an analysis regarding solar energy
costs and the status of the SunPower company, in which the
Group acquired a 60% interest in 2011. Finally, the Committee
reviewed the comparison between the Company and leading
national and international oil companies as well as the outlook 
for the energy market by the year 2030.

and to abstain from voting on the resolution in question, and even
to refrain from taking part in the debate preceding the vote.

1.7.2. Performance and evaluation 

At its meeting on February 10, 2011, the Board of Directors
discussed its practices and made suggestions for improvement with
respect to broadening criteria when benchmarking with other
companies, and for a thorough study of the Group's opportunities in
the energy sector. These proposals were implemented at the meeting
of the new Strategic Committee and when the report of the meeting
was presented to the Board of Directors.

At its meeting of February 9, 2012, the Board of Directors discussed
its practices on the basis of a formal evaluation carried out by means
of a detailed questionnaire completed by all of the directors. 
The responses were then submitted for examination by the Nominating
& Governance Committee and summarized. It is this summary that
was discussed by the Board of Directors. 

The formal evaluation showed a generally positive opinion 
of the practices of the Board of Directors and the Committees,
which highlighted that the improvements requested by the directors
in 2011 had been made. The Board therefore stated that it was
globally satisfied with its practices and suggested improvements
mainly relating to more in-depth strategic reflection. This has already
been put in place with the Strategic Committee, and work in this area
will continue for the benefit of the Board of Directors and the Group.

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1.8. Director independence

At its meeting on February 9, 2012, the Board of Directors, 
on the recommendation of the Nominating and Governance
Committee, reviewed the independence of the Company’s directors
as of December 31, 2011. At the Committee’s suggestion, the Board
considered that, pursuant to the AFEP-MEDEF Code, a director 
is independent when “he or she has no relationship of any kind with
the Company, its Group or its Management, that may compromise
the exercise of his or her freedom of judgment”.

For each director, this assessment relies on the independence
criteria set forth in the AFEP-MEDEF Code as reminded hereafter:

– not to be an employee or a director of the Company, or a Group

company, and not having been in such a position for the previous
five years;

– not to be a director of a company in which the Company holds a
directorship or in which an employee appointed as such or an
executive director of the company is a director;

– not to be a material customer, supplier, investment banker or

commercial banker of the Company or Group, and for which the
Company or the Group is not a material part of their business;

– not to be related by close family ties to corporate executive officer;

– not to have been an auditor of the Company within the previous

five years;

– not to have been a director of the Company for more than twelve years
(upon expiry term of office during which the 12-year limit is reached).

The AFEP-MEDEF Code expressly stipulates that the Board can
decide that the implementation of certain defined criteria is not
relevant or induces an interpretation that is particular to the Company.

With regard to the criterion applying to twelve years of service, 
the AFEP-MEDEF code states that “the status of independent
director due to the application of this criterion shall only be relinquished
at the end of the directorship during which the 12-year period 
is exceeded”. Pursuant to the report of the Nominating &
Governance Committee, on February 9, 2012, the Board observed
that Mr. Bouton and Mr. de Rudder had exceeded twelve years of
service on December 31, 2011. Since the directorships of Messrs.
Bouton and de Rudder had been renewed before the twelve-year
period expired, the Board decided that they can still be considered
as independent directors, according to the AFEP-MEDEF code.

Concerning “material” relationships, as a client, supplier, investment
or finance banker, between a director and the Company, the Board
deemed that the level of activity between Group companies 
and the bank at which one of its Directors is an officer, which is less
than 0.1% of its net banking income and less than 5% of the
Group’s overall assets, represents neither a material portion of the
overall activity of such bank nor a material portion of the Group’s
external financing. The Board concluded that Mr. Pébereau should
be considered as independent.

Similarly, the Board of Directors deemed that the level of activity
between Group companies and one of its suppliers, Stena AB, of
which Mr. Brock is a director, which is less than 2.68% of Stena
AB’s turnover, represents neither a material portion of the supplier’s
overall activity nor a material portion of the Group’s purchasing. 
The Board concluded that Mr. Brock could be considered 
as an independent director.

Mmes. Barbizet, Coisne-Roquette, Kux and Lauvergeon and 
Messrs. Artus, Bouton, Brock, Collomb, Desmarais, Mandil,
Pébereau and de Rudder were deemed to be independent directors.

80% of the directors were independent on December 31, 2011.

Moreover, the Board noted that the directorships of Ms. Lauvergeon
and Messrs. Collomb and Pébereau will exceed twelve years 
on March 22, 2012 for Messrs. Collomb and Pébereau, and on
May 25, 2012 for Ms. Lauvergeron, after the Shareholders’ meeting
that will be invited to renew her directorship on May 11, 2012. 
The Board of directors deemed that, for a company with a long-term
activity and investment cycles of more than ten years, extended
directorships and the corresponding experience represent an asset
for the Group and a means of consolidating the independence of
judgment of its directors. The Board concluded that the proposal to
renew the directorships of Ms. Lauvergeon and Messrs. Collomb
and Pébereau at the Shareholders meeting in May 11, 2012, 
does not call their independence into question, according to the
AFEP-MEDEF code, in view of their independence of judgment.

In addition, the Board of Directors has examined the situations 
of the Directors whose nomination or ratification will be submitted
to the Shareholders’ meeting on May 11, 2012. Ms. Idrac and 
Mr. Lamarche are deemed to be independent directors.

1.9. Additional information on the members of the Board of Directors

1.9.1. Absence of conflicts of interest

1.9.2. Absence de condamnation

The Board also noted the absence of potential conflicts between
the Directors’ duties in the best interests of the Company 
and the private interests of its directors. To the Company’s knowledge,
the members of the Board of TOTAL S.A. are not related by close
family ties; there are no arrangements or agreements with clients or
suppliers that facilitated their appointment; there is no service agreement
binding a director of TOTAL S.A. to one of its subsidiary and
providing for special benefits upon termination of such agreement.

The current members of the Board of Directors of the Company
have informed the Company that they have not been convicted,
have not been associated with a bankruptcy, receivership or
liquidation, and have not been incriminated or publicly sanctioned
or disqualified, as stipulated in item 14.1 of Annex I of EC
Regulation 809/2004 of April 29, 2004.

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1.10. Internal control and risk management

General Management constantly strives to maintain an efficient
internal control system, based on clear organizational principles, 
an effective system to identify and manage risks and suitable
governance instances and control activities. The internal control
framework adopted by the Group is that of the Committee of
Sponsoring Organizations of the Treadway Commission (COSO). 
In this framework, internal control is a process intended to provide
reasonable assurance that the following will be achieved: effective
and efficient execution of operations, accurate reporting of financial
and accounting information, compliance with applicable laws 
and regulations and the protection of assets. As for any system 
for internal control, there can be no guarantee that all risks 
are completely eliminated.

The Group’s internal control procedures are organized around 
three operational levels: Group, Business Segments and entities.
Each level is directly involved in and responsible for designing and
implementing internal control, in line with the degree of centralization
targeted by senior management.

At each of the three levels, specific internal control procedures
cover organization, delegations of authority and employee education
and training that conform to the Group’s overall framework.

Under these internal control principles, which are part of the corporate
governance organization, the Audit Committee is responsible 
for monitoring the efficiency of internal control and risk
management procedures, assisted by the Internal Audit
Department and the internal control teams from the business
segments. These rules are designed to allow the Board of Directors
to ensure internal control is effective and that published information
available to shareholders and financial markets is reliable.

The Group’s internal control and risk management system is based
on the five factors below, which are derived from the COSO.

1.10.1. Control environment

The control environment is based on the Group’s core values 
that are deeply rooted in its culture, including the integrity, ethical
conduct and professional competence of its employees.

The Group’s values and business principles are set out in the Code of
Conduct and Ethics Charter, circulated to employees and available on
the Group’s internet site, and the Group’s Financial Code of Ethics is
distributed to financial managers at the corporate and business levels.

These principles and rules are also cascaded in codes, procedures
and guidelines governing certain significant processes in the business
segments or the Group. These codes explain the Group’s values
and describe its business and behavior principles with regard 
to employees, shareholders, customers, suppliers and competitors.
They also set out the rules of individual behavior that is applicable
to all employees and expected in host countries.

More specifically, the Group has been deploying ethics and compliance
programs since 2009, as a priority defined by the General Management.

This is why, at the end of 2009, the Executive Committee formally
approved a conformity policy and program designed to prevent
corruption, which were embodied in an Anti-corruption directive
in 2011 providing clear guidelines for Group employees who are
faced with risks of corruption. This standard is to be completed 
by specific procedures, the first of which, for “Representatives
dealing with the public sector”, was published at the end of 2011.

More than 35,000 employees followed an e-learning module 
in 12 languages and received a certificate after passing the test.

An integrity policy and program were also adopted in 2011 in order
to consolidate the Group’s policies designed to prevent and respond
to instances of fraud of any type.

In addition to this system, a coordinated network of Conformity
Managers and Fraud Risk Coordinators has been set up in the
Group’s entities and subsidiaries to promote and apply, locally, 
the anti-corruption and integrity conformity programs.

The Group’s senior management receives regular training on 
the content and the importance of the rules of behavior set out 
in the Code of Conduct. Each year, the general managers and
financial managers of profit centers or entities provide internal
written representations to the Chief Financial Officer that they have
complied with internal control procedures and that the financial
reporting under their responsibility is reliable.

The Group’s Ethical Committee implements a policy to prevent insider
trading on the financial markets that is based in particular on the
Group’s internal ethical code. These rules are updated on a regular
basis and are widely distributed to employees who are permanently 
or occasionally in possession of insider knowledge about the Group.

1.10.2. Risk identification, assessment 
and management

The Executive Committee is responsible for identifying and assessing
the internal and external risks that could impact TOTAL’s performance,
with the assistance of the Group Risk Committee, the internal control
department and the internal audit department.

Set up in April 2011, the Group Risk Committee organizes the global
risk management system and monitors the performance of the risk
management systems, by making sure that they are adapted 
to the Group’s needs. The Group Risk Committee is made up 
of managers from the central functional divisions and the general
secretaries or the chief financial officers of the business segments.
It reports to the Executive Committee.

The Group Risk Committee relies on the work done by the business
segments and the functional divisions, which draw up their risk
maps and regularly report to the Audit Committee on their state 
of progress every three years.

The Risk Committee (CORISK) is tasked with analyzing the capital
outlay requests submitted to the Executive Committee for approval
and reports to the Group Risk Committee.

The principal risks monitored at Group level are: sensitivity 
to the oil market environment (oil prices and refining, marketing 
and petrochemical margins); exposure to oil and gas trading risks;
financial markets risks (foreign exchange risk, particularly related 
to the dollar, and interest rate); political and legal risks related 
to the operating and contractual environment of the Exploration & 
Production activities; and industrial and environmental risks related
to the sectors in which the Group is active.

With regard to risks connected to the trading of oil and gas 
and related financial instruments, the departments concerned,
whose activity is governed by limits set by the Executive Committee,
measure their positions and exposure daily and analyze their market
risk, in particular using value-at-risk assessment methods.

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With regard to counterparty risks, credit limits and risk analysis
processes are set and updated regularly, for each activity.

The broad range of activities and countries in which the Group
operate requires local analysis, by business segment, of the related
legal, contractual and political risks. Compliance programs 
with regard to competition and bribery law matters are implemented
by the Group to ensure compliance with applicable legislation.

Business units are responsible for assessing their industrial and
environmental risks and for implementing the regulatory requirements
of the countries where they operate, as well as any relevant guidelines
and recommendations defined at the Group or business segment
level. They are also responsible for actively monitoring changes 
in legislation, to comply with local and international standards
concerning industrial and environmental risk assessment 
and management. Risk assessments lead to the establishment 
of management measures to prevent and reduce environmental
impact, minimize the risks of accidents, and contain their consequences.

The “Risk Factors” section of this Registration Document
(Chapter 4) contains a formal and extensive description of the
principal risks faced by the Group and how the Group manages
these risks and secures appropriate insurance coverage.

1.10.3. Control activities

Control activities and financial reporting systems, are designed 
to take into account the specific nature of these risks and the degree
to which operational control is delegated to the business segments
and entities.

The General Management exercises operational control over TOTAL’s
activities through the Executive Committee’s approval of
investments and commitments for projects, based on defined
thresholds. These projects are subject to prior vetting by the Risk
Committee (CORISK), whose assessments are transmitted to the
Executive Committee.

Control activities are primarily based on a strategic plan that is reviewed
annually, an annual budget, monthly management financial reports
with detailed analysis of differences between actual and budgeted
expenditures, and a reconciliation between quarterly published
consolidated financial statements and reporting. 
These processes are supervised by the Budget/Financial Control
and Accounting Departments, which are part of the Finance
Department, and are performed in compliance with financial
reporting standards, consistent and compliant with the accounting
standards used for the published financial statements. Financial
indicators and the accounting methods used allow appropriate
assessment of risks and return on average capital employed (ROACE).

Moreover, the Group’s Accounting Department draws up a quarterly
report of consolidated off-balance sheet commitments as part 
of the closure of the consolidated financial statements. The financial
reporting manual contains a procedure to identify and escalate 
off-balance sheet commitments.

The Group’s Accounting Department centralizes the interpretation
of accounting standards applicable to the Group’s consolidated
financial statements and distributes these standards through formal
procedures and a financial reporting manual. It monitors the
effective implementation of standards across TOTAL through periodic,
formal communication with functional managers in the business
segments. The Department also periodically reports any exceptions
to the Chief Financial Officer.

The Treasury Department monitors and manages risks related to
cash management activities and interest rate-related and foreign
exchange-related financial instruments in accordance with strict
rules defined by the General Management. Cash and cash
equivalents, financial positions and financial instruments are
centralized by the Treasury Department.

Oil and gas reserves are reviewed by a committee of experts 
(the Reserves Committee), approved by the Exploration & 
Production’s senior management and then confirmed by the Group’s
General Management.

The Disclosure Committee, whose members are the managers 
of the main corporate departments, establishes and maintains
procedures designed to ensure the quality and accuracy of external
communications intended for financial markets.

At the profit center and entity level, control activities are organized
around the principal operational processes: exploration and reserves,
purchasing, capital expenditures, production, sales, oil, gas and
petroleum product trading, inventories, human resources, financing
and cash management.

The Group has implemented a wide range of procedures 
and programs that help to prevent, detect and limit different types
of fraud. This effort is supported by the business principles and
rules of individual behavior described in the Code of Conduct and
in procedures, charters and codes issued at the Group business
segment level. The Group has also implemented a whistleblowing
system that employees and third parties can use to report
circumstances that might amount to fraud or other violations
related to accounting and internal control.

The Information Technology Department has developed and
distributed governance and security rules that describe the
recommended infrastructure, organization and procedures to maintain
information systems that are appropriate to the organization’s 
needs and to limit information security risks. These rules are
implemented across the Group under the responsibility of the
various business segments.

Control activities to prevent industrial and environmental risks 
are implemented in the business units. External certification 
or third-party audits are conducted for some of the management
systems related to this type of risk. More detailed information 
on the Group’s safety and environmental initiatives is provided 
in the Group’s Society and Environment report.

1.10.4. Information and communication

Internal control procedures are defined at each of the three
operational levels: general rules at the corporate level; sector-
specific procedures at the business line level; and others at the
profit center and entity level. These procedures are circulated 
in memorandums and are also available on the Group’s intranet
sites and, whenever they are common, those of the business lines.

The principal procedures regarding financial controls established 
at the corporate level cover acquisitions and disposals, capital
expenditure, financing and cash management, budget control 
and financial reporting. Disclosure controls and procedures are 
in place. At the operating levels, they mainly consist of procedures,
guidelines and recommendations covering safety and security 
(both industrial and information technology), health, the environment
and sustainable development.

The procedures for the business sectors primarily concern financial

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control specific to each sector. At the profit center and entity level,
the principles of the Group’s overall framework are implemented through
specific procedures tailored to the size and environment of operations.

1.10.5. Monitoring

Together, the holding company, the business sectors and the profit
centers and entities are responsible for monitoring internal control 
in their respective operations.

In July 2011, the Executive Committee set up a Group Internal
Control department that is tasked with managing the Group’s
internal controls, and in particular:

– organizing and maintaining the global internal control system,

ensuring that it is distributed and adopted throughout the Group,
and that it is continuously improved;

– making sure that the Group complies with regulations applying to
the internal control of financial information, and in particular the
Sarbanes-Oxley act and the law on Financial Security;

– coordinating the Group-wide risk management measures, in

particular with regard to combating fraud, and contributing to all
the integrity policy initiatives.

Internal Control and Group Audit are the two components of the new
Internal Control and Group Audit department (DCIAG), which reports
to the Executive Committee through the Chief Administrative Officer.

The central Group Audit function is mainly responsible for auditing
the internal control system. An audit work schedule is set annually.
The audit reports are periodically summarized and presented to the
Audit Committee and, thereby, to the Board of Directors.

In 2011, the Group Internal Control and Audit Department’s 70
auditors conducted more than 150 audits. The Vice President of Group
Internal Control and Audit attended all Audit Committee meetings
and reported quarterly on internal audit activity to the committee.

The Group’s Management is responsible for implementing and
assessing internal control over financial reporting. In this context,
TOTAL evaluated awareness and implementation of its internal
control system, based on the COSO framework, in its main entities.

With the assistance of its main entities and the Group Internal Control
and Audit Department, the Group also examined and assessed the
design and effectiveness of the key operational, information systems
and financial controls related to internal control over financial
reporting pursuant to section 404 of the Sarbanes-Oxley Act.
Based on these internal reviews, the Group’s Management
concluded that internal control over financial reporting was effective.

If points of progress are identified by these internal audits and
operational checks, then corrective action plans are drawn up and
closely monitored by the operatives and the Group Internal Control
and Audit department.

The statutory auditors perform those internal control audits that
they deem necessary as part of their mission to certify the financial
statements and present their observations to the Audit Committee.

For 2011, the statutory auditors reviewed the implementation of the
Group internal control framework and the design and effectiveness 
in its main units of key internal controls concerning financial reporting.
Based on the work performed, the statutory auditors declared that
they had no comments on the information and conclusions related
to this subject presented in this report.

1.11. Particular conditions regarding participation in Shareholder’s Meeting

Shareholders’ Meetings are convened and deliberate under the
conditions provided for by law. However, pursuant to Article 18 of
the Company’s by-laws, double voting rights are granted to all
registered shares held continuously in the name of the same
shareholder for at least two years. Article 18 of the Company’s by-laws
also provides that at Shareholders’ Meetings, no shareholder may
cast, by himself or through his agent, on the basis of the single
voting rights attached to the shares he holds directly or indirectly

and the shares for which he holds powers, more than 10% of the
total number of voting rights attached to the Company’s shares.
However, in the case of double voting rights, this limit may be
extended to 20%.

For more detailed information on these conditions, see Chapter 8
(General Information - Shareholders’ Meetings) of this Registration
Document.

1.12. Information mentioned in Article L. 225-100-3 of the French Commercial Code

This information is provided in Chapter 8 (General information - Agreements mentioned in Article L. 225-100-3 of the French Commercial
Code) of this Registration Document.

1.13. Policy for determining the compensation 
and other benefits of the corporate executive officers

Based on a proposal by the Compensation Committee, the Board
adopted the following policy for determining the compensation 
and other benefits of the corporate executive officers (the Chairman
and the Chief Executive Officer):

– Compensation and benefits for the Chairman and the Chief Executive
Officer are set by the Board of Directors after considering proposals
from the Compensation Committee. Such compensation shall 
be reasonable and fair, in a context that values both teamwork
and motivation within the Company.

Compensation for the Chairman and the Chief Executive Officer
is related to market practice, work performed, results obtained
and responsibilities held.

– Compensation for the Chairman and the Chief Executive Officer
includes both a fixed portion and a variable portion. The fixed
portion is reviewed at least every two years.

– The amount of variable compensation is reviewed each year 

and may not exceed a stated percentage of fixed compensation.

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Corporate governance 5

Variable compensation is determined based on pre-defined
quantitative and qualitative criteria that are periodically reviewed
by the Board of Directors. Quantitative criteria are limited in number,
objective, measurable and adapted to the Group’s strategy.

Variable compensation is designed to reward short-term
performance and progress towards medium-term objectives. 
The compensation is determined in line with the annual assessment
of the performance of the Chairman and the Chief Executive
Officer and the company’s medium-term strategy.

The Board of Directors keeps track of the fixed and variable
portions of the compensation of the Chairman and the Chief
Executive Officer over several years and in light of the company’s
performance.

– The Group does not have a specific pension plan for the Chairman
and the Chief Executive Officer. They are eligible for retirement
benefits and pensions available to certain employee categories 
in the Group under conditions determined by the Board.

– Stock options and performance shares are designed to align 

the long-term interests of the Chairman and the Chief Executive
Officer with those of the shareholders.

The allocation of options and performance shares to the Chairman
and the Chief Executive Officer is examined in the light of all the
forms of compensation of each person.

The exercise price for stock options awarded is not discounted
compared to the market price, at the time of the grant, for the
underlying share.

Stock options and performance shares are awarded at regular
intervals to prevent any opportunistic behavior.

The exercise of options and the definitive allocation of performance
shares to which the Chairman and the Chief Executive Officer 
are entitled are subjected to performance criteria that must be met
over several years.

The Board puts in place restrictions on the transfer of a portion 
of shares held upon the exercise of options and the definitive
allocation of performance shares, applicable to the Chairman 
and the Chief Executive Officer until the end of their term of office.

The Chairman and the Chief Executive Officer may be entitled 
to stock options or performance shares when they leave office.

– After three years in office, the Chairman and Chief Executive
Officer are required to hold at least the number of Company
shares set by the Board.

– The components of the compensation of the Chairman 

and the Chief Executive Officer are made public after the meeting
of the Board of Directors that approves them.

This report, which has been prepared with the assistance 
of the relevant corporate departments of the Company, has been
approved by the Board of Directors at its meeting on 9 February 2012,
after the Board’s Committees reviewed the sections relevant 
to their respective duties.

Christophe de Margerie
Chairman of the Board and Chief Executive Officer

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Statutory auditor’s report

2. Statutory auditor’s report

(Article L. 225-235 of the French Commercial Code)

This is a free translation into English of a report issued in French and is provided solely for the convenience of English-speaking readers. This report
should be read in conjunction and construed in accordance with French law and the relevant professional auditing standards applicable in France.

Year ended December 31, 2011

Statutory Auditors' report, prepared in accordance with Article L.225-235 of the French Commercial
Law (Code de commerce), on the report prepared by the Chairman of the Board of Directors 
of the company TOTAL S.A.

To the Shareholders,

In our capacity as Statutory Auditors of TOTAL S.A., and in accordance with Article L.225-235 of the French Commercial Law (Code de commerce),
we hereby report on the report prepared by the Chairman of your company in accordance with Article L.225-37 of the French Commercial Law
(Code de Commerce) for the year ended December 31, 2011.

It is the Chairman's responsibility to prepare, and submit to the Board of Directors for approval, a report on the internal control and risk
management procedures implemented by the company and containing the other disclosures required by Article L.225-37 of the French
commercial law (Code de Commerce) relating especially to corporate governance.

It is our responsibility to:

– report to you on the information contained in the Chairman's report in respect of the internal control and risk management procedures

relating to the preparation and processing of the accounting and financial information, and  

– attest that this report contains the other disclosures required by Article L.225-37 of the French Commercial Law (Code de commerce),

being specified that we are not responsible for verifying the fairness of these other disclosures. 

We conducted our work in accordance with professional standards applicable in France.

Information on the internal control and risk management procedures relating to the preparation and processing 
of accounting and financial information

These standards require that we perform the necessary procedures to assess the fairness of the information provided in the Chairman's
report in respect of the internal control and risk management procedures relating to the preparation and processing of the accounting 
and financial information. These procedures consisted mainly in:

– obtaining an understanding of the internal control and risk management procedures relating to the preparation and processing of the

accounting and financial information on which the information presented in the Chairman's report is based and of the existing documentation;

– obtaining an understanding of the work involved in the preparation of this information and of the existing documentation;

– obtaining an understanding of the evaluation process in place and assessing the quality and appropriateness of its documentation 

with respect to the information on the evaluation of internal control and risk management procedures; 

– determining if any significant weaknesses in the internal control procedures relating to the preparation and processing of the accounting
and financial information that we would have noted in the course of our engagement are properly disclosed in the Chairman's report.

On the basis of our work, we have nothing to report on the information in respect of the company's internal control and risk management
procedures relating to the preparation and processing of accounting and financial information contained in the report prepared by the Chairman
of the Board in accordance with Article L.225-37 of the French Commercial Law (Code de Commerce).

Other information

We hereby attest that the Chairman’s report includes the other disclosures required by Article L.225-37 of the French Commercial Law
(Code de commerce). 

Paris-La Défense, March 23, 2012

French original signed by

KPMG Audit
A department of KPMG S.A.
Jay Nirsimloo

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The statutory auditors

ERNST & YOUNG Audit
Pascal Macioce
Laurent Vitse

Corporate governance 5

General Management

3. General Management

3.1. Management form

Based on the recommendation by the Nominating & Governance
Committee, the Board of Directors decided at its meeting on
May 21, 2010 to reunify the positions of Chairman of the Board and
Chief Executive Officer and appoint the Chief Executive Officer to the
position of Chairman of the Board until its term of office expires, that is
until the Shareholders’ Meeting called to approve the financial
statements for the fiscal year 2011.

As a result, Mr. de Margerie has been appointed Chairman and
Chief Executive Officer of TOTAL S.A. since May 21, 2010.

The Board of Directors deemed that the unified management form
was the most appropriate to the Group’s business and specificities 
of the oil and gas sector. This decision was made taking into account
the advantage of the unified management and the composition of the
Committees of the Board that comprise a significant portion of
independent directors, which ensures balanced authority (for further
information regarding the reasons for selecting the unified
management form, see paragraph 1.7.1 of this Chapter 5).

The management form selected shall remain in effect until a
decision to the contrary is made by the Board of Directors.

3.2. The Executive Committee

The Executive Committee, under the responsibility of the Chairman
and Chief Executive Officer, is the decision-making body of the Group.

– Yves-Louis Darricarrère (President 

of the Exploration & Production division);

It implements the strategy formulated by the Board of Directors and
authorizes related investments, subject to the approval by the Board
of Directors for investments exceeding 3% of the Group’s equity 
or the notification of the Board for investments exceeding 1% of equity.

In 2011, the Executive Committee met at least twice a month,
except in  August when it met only once.

As of December 31, 2011, the members of TOTAL’s Executive
Committee were as follows:

– Christophe de Margerie, Chairman of the Executive Committee

– Jean-Jacques Guilbaud (Chief Administrative Officer); and
– Patrick de La Chevardière (Chief Financial Officer).

In the context of the reorganization of its Downstream 
and Chemicals sectors, TOTAL’s Executive Committee was 
changed on January 1, 2012. As of that date, the members 
of TOTAL’s Executive Committee are:

– Christophe de Margerie, Chairman of the Executive Committee

(Chairman and Chief Executive Officer);

– Philippe Boisseau (President of the Supply & Marketing segment);
– Yves-Louis Darricarrère (President of the Exploration & Production

(Chairman and Chief Executive Officer);

division and Gas & Power division);

– François Cornélis, Vice Chairman of the Executive Committee

(President of the Chemicals division);

– Michel Bénézit (President of the Refining & Marketing division);

– Jean-Jacques Guilbaud (Chief Administrative Officer); and
– Patrick de La Chevardière (Chief Financial Officer);
– Patrick Pouyanné (President of the Refining & Chemicals segment).

3.3. The Management Committee

The Management Committee facilitates coordination among the different
entities of the Group and monitors the operating results of the
operational divisions and the activity reports of the functional divisions.

In addition to the members of the Executive Committee, the following
twenty-two individuals from various operating divisions and non-operating
departments served as members of the Management Committee
as of December 31, 2011:

Corporate
René Chappaz, Peter Herbel, Jean-Marc Jaubert, 
Manoelle Lepoutre, Jean-François Minster, Jean-Jacques Mosconi,
Jacques-Emmanuel Saulnier, François Viaud.

Upstream
Marc Blaizot, Philippe Boisseau, Arnaud Breuillac, Michel Hourcard,
Jacques Marraud des Grottes.

Downstream
Pierre Barbé, Alain Champeaux, Bertrand Deroubaix, Eric de Menten,
André Tricoire.

Chemicals
Françoise Leroy, Jacques Maigné, Bernard Pinatel, Patrick Pouyanné.

In addition to the members of the Executive Committee, 
the following twenty-five individuals from various operating divisions
and non-operating departments served as members of the
Management Committee as of January 16, 2012:

Corporate
René Chappaz, Peter Herbel, Jean-Marc Jaubert, Helle Kristoffersen,
Manoelle Lepoutre, Françoise Leroy, Jean-François Minster,
Jacques-Emmanuel Saulnier, François Viaud.

Upstream
Marc Blaizot, Arnaud Breuillac, Olivier Cleret de Langavant, Isabelle
Gaildraud, Michel Hourcard, Jacques Marraud des Grottes.

Refining & Chemicals
Pierre Barbé, Bertrand Deroubaix, Jacques Maigné, 
Jean-Jacques Mosconi, Bernard Pinatel, Bernadette Spinoy

Supply & Marketing
Benoît Luc, Momar Nguer, Jérôme Paré, Jérôme Schmitt.

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5 Corporate governance

Statutory auditors

4. Statutory auditors

4.1. Statutory auditors

Ernst & Young Audit

1/2, place des Saisons, 92400 Courbevoie-Paris-La Défense, Cedex 1
Appointed on May 14, 2004
Appointment renewed on May 21, 2010, for an additional 6-fiscal year term
P. Macioce, L. Vitse

KPMG Audit

A division of KPMG S.A.
1, cours Valmy, 92923 Paris-La Défense
Appointed on May 13, 1998
Appointment renewed on May 21, 2010, for an additional 6-fiscal year term
J. Nirsimloo

4.2. Alternate auditors

Cabinet Auditex

1/2, place des Saisons, 92400 Courbevoie-Paris-La Défense, Cedex 1
Appointed on May 21, 2010 for a 6-fiscal year term

KPMG Audit IS

3, cours du Triangle, Immeuble “Le Palatin”, Puteaux, 92939 Paris-La Défense, Cedex
Appointed on May 21, 2010 for a 6-fiscal year term

4.3. Auditor’s term of office

French law provides that the statutory and alternate auditors are appointed for renewable 6-fiscal year terms. The terms of office of the statutory
auditors and of the alternate auditors will expire at the end of the Shareholders’ Meeting called in 2016 to approve the financial statements for
fiscal year 2015.

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4.4. Fees received by the statutory auditors (including members of their network)

                                                                  Ernst & Young Audit                                                                KPMG Audit

                                              Amount in millions                           %                            Amount in millions                            %
                                         of euros (excluding VAT)                                                  of euros (excluding VAT)

                                                   2011               2010               2011               2010               2011               2010               2011               2010

Audit

Audit and certification 
of the parent company 
and consolidated accounts                                                                                                                                                                               
TOTAL S.A.                                     3.0                 3.0               15.7               16.9                 3.0                 3.2               15.2               16.0
Fully-consolidated subsidiaries     12.6               12.2               66.0               68.5               11.1               11.9               56.4               59.5

Other work and services directly 
related to the responsibilities 
of statutory auditors                                                                                                                                                                                          
TOTAL S.A.                                     0.1                 0.2                 0.5                 1.1                 1.0                 0.8                 5.1                 4.0
Fully-consolidated subsidiaries       1.8                 0.5                 9.4                 2.8                 2.8                 2.8               14.2               14.0

Subtotal                                    17.5               15.9               91.6               89.3               17.9               18.7               90.9               93.5

Other services provided 
by the network to fully- 
consolidated subsidiaries                                                                                                                                                                               
Legal, tax, labor law                       1.4                 1.7                 7.3                 9.6                 1.6                 1.2                 8.1                 6.0
Other                                              0.2                 0.2                 1.1                 1.1                 0.2                 0.1                 1.0                 0.5

Subtotal                                      1.6                 1.9                 8.4               10.7                 1.8                 1.3                 9.1                 6.5

Total                                          19.1               17.8                 100                 100               19.7               20.0                 100                 100

5. Compensation for the administration 

and management bodies

5.1. Board Compensation

The overall amount of directors’ fees allocated to members 
of the Board of Directors was set at €1.1 million for each fiscal year
by the Shareholders’ Meeting on May 11, 2007.

In 2011, the overall amount of directors’ fees allocated to the members
of the Board of Directors was €1.07 million, noting that there were
fifteen directors as of December 31, 2011, as at year-end 2010.

The allocation of the overall amount of fees for 2011 remains based
on an allocation scheme comprised of fixed compensation and variable
compensation based on fixed amounts per meeting, which made 
it possible to take into account each director’s actual attendance 
at the meetings of the Board of Directors and its Committees.

To take into account the creation of the Strategic Committee, 
the Board of Directors decided at its meeting of October 27, 2011,
to set out the allocation of fees and the fixed and variable amounts
per meeting as follows:

– a fixed amount of €20,000 is to be paid to each director

(calculated prorata temporis in case of a change during the period),
apart from the Chairman of the Audit Committee, who is to be paid
€30,000 and the other Audit Committee members, who are 
to be paid €25,000;

– an amount of €5,000 per director for each Board of Directors’

meeting actually attended;

– an amount of €3,500 per director for each Compensation

Committee, Nominating & Governance Committee or Strategic
Committee meeting actually attended;

– an amount of €7,000 per director for each Audit Committee

meeting actually attended;

– a premium of €2,000 for travel from a country outside of France

to attend a Board of Directors or Committee meeting;

– the Chairman and Chief Executive Officer does not receive

directors’ fees as director of TOTAL S.A. or any other company
of the Group.

A table summarizing the total compensation (including in-kind
benefits) paid to each director during the last two fiscal years
(Article L. 225-102-1 of the French Commercial Code, 1st and 2nd
paragraphs) is provided in paragraph 5.7.3 of this Chapter.

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5.2. Directors’ attendance at Board and Committee meetings in 2011

                                                                    Board of                         Audit          Compensation           Nominating &                 Strategic
                                                                  Directors               Committee                Committee              Governance            Committee(a)
                                                                                                                                                                    Committee                                 

Number of meetings in 2011                                 8                               6                               2                               2                               1
Christophe de Margerie                                           8                                 -                                 -                                 -                               1
Thierry Desmarest                                                    8                                 -                               2                               2                               1
Patrick Artus                                                             7                                 -                               2                                 -                               1
Patricia Barbizet                                                       8                               6                                 -                                 -                               1
Daniel Bouton                                                           8                                 -                                 -                                 -                               1
Gunnar Brock                                                           8                                 -                                 -                                 -                               1
Claude Clément                                                       7                                 -                                 -                                 -                               1
Marie-Christine Coisne-Roquette(b)                           3                               2                                 -                                 -                               1
Bertrand Collomb                                                     7                                 -                               2                               2                               1
Paul Desmarais Jr                                                    5                                 -                                 -                                 -                                -
Bertrand Jacquillat(c)                                                 5                               3                                 -                                 -                                -
Barbara Kux(d)                                                           2                                 -                                 -                                 -                                -
Anne Lauvergeon                                                     8                                 -                                 -                                 -                               1
Peter Levene of Portsoken(e)                                     2                                 -                                 -                                 -                                -
Claude Mandil                                                          8                                 -                                 -                                 -                               1
Michel Pébereau                                                       8                                 -                               2                               2                               1
Thierry de Rudder                                                     8                               6                                 -                                 -                               1

(a) Committee decided upon and created following approval by the Board of Directors on April 28, 2011. The committee met for the first time on September 14, 2011.
(b) Director and member of the Audit Committee from May 13, 2011.
(c) Director and member of the Audit Committee until May 13, 2011.
(d) Director from May 13, 2011.
(e) Director until May 13, 2011.

5.3. Compensation of the Chairman and Chief Executive Officer

(See also summary tables in paragraph 5.7 of this Chapter)

– return on equity for a maximum of 50% of the base salary;

The compensation paid to Mr. de Margerie for his duties as Chairman
and Chief Executive Officer was set by the Board of Directors 
of TOTAL S.A., based on a recommendation by the Compensation
Committee in line with the guidance of the AFEP-MEDEF Corporate
Governance Code.

It includes an annual fixed base salary of €1,500,000, and a variable
portion not to exceed 165% of the fixed base salary. The fixed base
salary was set by comparison with the compensation paid to the
Chairman and Chief Executive Officer of other French companies
included in the CAC 40 index. The maximum percentage of the fixed
base salary represented by the variable portion is based on equivalent
practice at a reference sample of companies, including oil and 
gas companies.

The variable portion is based on criteria determined by the Board 
of Directors. The equivalent of up to 100% of the fixed base salary
is linked to economic criteria, which varies on a straight-line basis
to avoid threshold effects. The criteria based on the Chairman 
and Chief Executive Officer’s personal contribution account for an
additional amount that cannot exceed 65% of the fixed base salary.

The economic criteria were selected so as to not only reward 
short-term performance in terms of return on investment for
shareholders, but also the progress made by the Group toward
medium-term objectives by comparison with data for the oil 
and gas industry as a whole. They include:

– the Company’s earnings performance compared with that 
of the four other major international oil companies that are 
its competitors(1), assessed by reference to the average growth
over three years of two indicators, earnings per share and
consolidated net income. Each indicator represents a maximum
of 25% of the base salary.

The Chairman and Chief Executive Officer’s personal contribution 
is evaluated on the basis of objective, mainly operational criteria
related to the Group’s business segments and established in line
with its strategy, including health, safety and environment (HSE)
performance and oil and gas production and reserves growth.

With respect to the fiscal year 2011, the Board of Directors 
at its meeting of February 9, 2012, after having found that the Chairman
and Chief Executive Officer’s objectives related to personal contribution
were deemed to be substantially fulfilled and assessed to what extent
financial performance criteria had been met, the Board set the variable
portion payable to Mr. de Margerie in 2012 at €1,530,000 for his
contribution in 2011, equivalent to 102% of his fixed base salary.

The total gross compensation paid to Mr. de Margerie in his role 
as Chairman and Chief Executive Officer was made up of a fixed
base salary of €1,500,000 and a variable portion of €1,530,000 
for the 2011 fiscal year, to be paid in 2012.

Mr. de Margerie’s total gross compensation as Chief Executive
Officer for the period between January 1, 2010 and May 21, 2010
was €1,030,359, composed of a fixed base salary of €507,097
and a variable portion of €523,262 paid in 2011. Mr. de Margerie’s

(1) ExxonMobil, BP, Shell and Chevron.

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Corporate governance 5

total gross compensation as Chairman and Chief Executive Officer
for the period between May 22, 2010 and December 31, 2010 was
€1,977,763, composed of a fixed base salary of €919,355 and 
a variable portion of €1,058,408 paid in 2011.

As Chairman and Chief Executive Officer, Mr. de Margerie has 
the use of a company car, receives the health coverage provided
for Group employees and is eligible for the life insurance plan open
to the Group’s executive officers (see paragraph 5.5 of this Chapter).

5.4. Executive officers’ compensation

In 2011, the aggregate amount paid directly or indirectly by the French
and foreign companies belonging to the Group of the Company 
as compensation to the executive officers of TOTAL in office 
at December 31, 2011 (members of the Management Committee

and the Treasurer) as a group was €20.4 million (twenty-nine
individuals), including €9 million paid to the six members of the
Executive Committee. Variable compensation accounted for 42.4%
of the aggregate amount of €20.4 million paid to executive officers.

The following individuals were executive officers of the Group at December 31, 2011 (twenty-nine individuals at year-end 2011, compared
with twenty-five at year-end 2010):

Treasurer

Jérôme Schmitt

Management Committee

Christophe de Margerie(1)
François Cornélis(2)
Michel Bénézit(2)
Yves-Louis Darricarrère(2)
Jean-Jacques Guilbaud(2)
Patrick de La Chevardière(2)
Pierre Barbé
Marc Blaizot
Philippe Boisseau
Arnaud Breuillac
Alain Champeaux
René Chappaz
Bertrand Deroubaix
Peter Herbel

Michel Hourcard
Jean-Marc Jaubert
Manoelle Lepoutre
Françoise Leroy
Jacques Maigné
Jacques Marraud des Grottes
Éric de Menten
Jean-François Minster
Jean-Jacques Mosconi
Bernard Pinatel
Patrick Pouyanné
Jacques-Emmanuel Saulnier
André Tricoire
François Viaud

5.5. Pensions and other commitments 
(Article L. 225-102-1, paragraph 3, of the French Commercial Code)

1) Pursuant to applicable law, the Chairman and Chief Executive
Officer is eligible for the basic French social security pension 
and for pension benefits under the ARRCO (Association pour 
le Régime de Retraite Complémentaire des Salariés) and AGIRC
(Association Générale des Institutions de Retraite des Cadres)
government-sponsored supplementary pension schemes. 
He also participates in the internal defined contribution pension
plan and the defined benefit supplementary pension plan, known
as RECOSUP, created by the Company. This supplementary
pension plan, which is not limited to the Chairman and Chief
Executive Officer, is described in point 2 below.

The sum of the supplementary pension plan benefits and external
pension plan benefits may not exceed 45% of the compensation
used as the calculation basis. In the event this percentage is
exceeded, the supplementary pension is reduced accordingly.

The compensation taken into account when calculating the
supplementary pension is the retiree’s final three-year average
gross compensation (fixed and variable portions).

As of December 31, 2011, Mr. de Margerie’s aggregate benefit
entitlement under all of the above pension plans would amount
to 22.31% of his gross annual compensation received in 2011

(2011 fixed base salary and variable portion for 2010, paid
in 2011).

2) The Chairman and Chief Executive Officer participates in a defined
benefit supplementary pension plan financed and managed 
by TOTAL S.A. and open to all employees of the Group whose
annual compensation is greater than eight times the ceiling 
for calculating French social security contributions (€36,372
in 2012). Compensation above this amount does not qualify as
pensionable compensation under either government-sponsored
or contractual pension schemes.

To be eligible for this supplementary pension plan, participants
must meet specific age and length of service criteria. They must
also still be employed by the Company upon retirement, unless
they retire due to disability or had taken early retirement at the
Group’s initiative after the age of 55.

The plan provides participants with a pension equal to the sum
of 1.8% of the portion of the reference compensation between
eight and forty times the annual ceiling for calculating French social
security contributions, and 1% of the reference compensation
between forty and sixty times the annual ceiling for calculating
French social security contributions, which is multiplied by the

(1) Chairman and Chief Executive Officer and Chairman of the Executive Committee.
(2) Member of the Executive Committee.

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5 Corporate governance

Compensation for the administration and management bodies

number of years of service (up to twenty years). It is adjusted 
in line with changes in the value of the ARRCO pension point 
and strictly capped as described in point 1 above.

As of December 31, 2011, the Group’s pension obligations 
to Mr. de Margerie under the defined benefit supplementary
pension plan represented the equivalent of 18.01% of his gross
annual compensation paid in 2011.

3) The Chairman and Chief Executive Officer is also entitled 

to a lump-sum retirement benefit equal to that available to eligible
members of the Group under the French National Collective
Bargaining Agreement for the Petroleum Industry. This benefit
amounts to 25% of the gross annual compensation (fixed 
and variable portions) received in the 12-month period preceding
retirement. Pursuant to the provisions of Article L. 225-42-1 
of the French Commercial Code, such benefit is subject 
to the performance conditions detailed in point 7 below.

This retirement benefit cannot be combined with the compensation
for loss of office described in point 5 below.

4) The Chairman and Chief Executive Officer also participates 

in the same life insurance plan as the Group’s employees, covering
supplementary benefits or annuities in the event of temporary
incapacity for work and disability, together with a life insurance
plan funded by the Company and open to the executive officers
of the Group. Upon death, the plan guarantees a payment equal
to two years’ gross compensation (fixed and variable portions),
increased to three years upon accidental death, as well as, in the
event of disability, a payment proportional to the degree of disability.

5) If the Chairman and Chief Executive Officer is removed 

from office or his term of office is not renewed by the Company, 
he is entitled to compensation for loss of office equal to two
years’ gross annual compensation. The calculation will be based
on the gross compensation (including both fixed and variable
portions) paid in the 12-month period preceding the termination
or non-renewal of his term of office.

This compensation for loss of office to be paid in the event 
of a change of control or a change of strategy of the Company
would not be due in cases of gross negligence or willful misconduct
or if the Chairman and Chief Executive Officer leaves the Company
of his own volition, accepts new responsibilities within the Group,
or may claim full retirement benefits within a short time period.

Pursuant to the provisions of Article L. 225-42-1 of the French
Commercial Code, this benefit is subject to the performance
conditions detailed in point 7 below.

6) Commitments with regard to the pension and life insurance plans
for the Chairman and Chief Executive Officer and the retirement
benefit and compensation for loss of office arrangements set 
out in point 5 were approved on May 21, 2010, by the Board 
of Directors and by the Shareholders’ Meeting.

7) In addition, in compliance with Article L. 225-42-1 of the French
Commercial Code, the commitments described in points 3 
and 5 are subject to performance conditions that are deemed 
to be met if at least two of the following three criteria are satisfied:

- the average ROE (return on equity) over the three years immediately
preceding the year in which the officer retires is at least 12%;
- the average ROACE (return on average capital employed) over
the three years immediately preceding the year in which the officer
retires is at least 10%;

- TOTAL’s oil and gas production growth over the three years
immediately preceding the year in which the officer retires 
is greater than or equal to the average production growth rate
of the four other major international oil companies that are its
competitors: ExxonMobil, Shell, BP and Chevron.

In compliance with the AFEP-MEDEF Corporate Governance Code,
the Board of Directors decided that payment of the lump-sum
retirement benefit or compensation for loss of office shall be subject
to demanding performance conditions combining both internal and
external performance criteria.

The three criteria were selected to take into account the Company’s
general interest, shareholder interests and standard market
practices, especially in the oil and gas industry.

More specifically, ROE enables the payment of the retirement
benefit or compensation for loss of office to be tied to the Company’s
overall shareholder return. Shareholders can use ROE to gauge 
the Company’s ability to generate profit from the capital they have
invested and from prior years’ earnings reinvested in the Company.

ROACE is used by most oil and gas companies to assess the operational
performance of average capital employed, regardless of whether 
it is funded by equity or debt. ROACE is an indicator of the return on
capital employed by the Company for operational activities and, as a
result, makes it possible to tie the payment of the retirement benefit or
compensation for loss of office to the value created for the Company.

The third and last criterion used by the Board of Directors is the
Group’s oil and gas production growth compared with that of its
competitors. This indicator is widely used in the industry to
measure operational performance and the ability to ensure the
sustainable development of the Group, most of whose capital
expenditure is allocated to exploration and production activities.

8) In addition, regarding the implementation of the pension
commitments described in points 1 and 2 above made 
by the Company for directors for fiscal year 2011, the annual
supplementary pension received by Mr. Desmarest in relation 
to his previous employment by the Group was approximately
€562,354 (December 31, 2011 value), adjusted in line with
changes in the value of the ARRCO pension point.

9) As of December 31, 2011, the total amount of the Group’s
commitments under pension plans and similar for company
officers is equal to €31.2 million.

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Corporate governance 5

Chairman and Chief Executive Officer
Summary table at February 29, 2012

Employment 
contract

Retirement benefit 
and supplementary 
pension plans

Benefits or advantages due 
or likely to be due upon 
termination or change of office

Benefits related 
to a non-compete
agreement

NO

Christophe de Margerie
Chairman and Chief Executive Officer
Start of the office: February 2007(a)
Term of current office:
The Shareholders’ Meeting called 
in 2012 to approve the financial 
statements for the year ending 
December 31, 2011

YES
(retirement benefit)(b)
(internal defined
supplementary pension
plan(c) and corporate
RECOSUP defined
contribution pension 
plan(d) also applicable 
to certain Group 
employees)

YES
(compensation 
for loss of office)(e)

NO

(a) Chief Executive Officer since February 13, 2007, and Chairman and Chief Executive Officer since May 21, 2010.
(b) Payment subject to performance conditions in accordance with the decision of the Board of Directors on February 11, 2009, and confirmed by the Board of Directors on May 15, 2009
and May 21, 2010. Details of these commitments are set out in points 3 and 7 above. This retirement benefit cannot be combined with the compensation for loss of office described below.

(c) Representing an annual pension that would be equivalent, as of December 31, 2011, to 18.01% of the annual compensation for 2011.
(d) Mr. de Margerie’s pension benefit represented a booked expense of €2,121 for fiscal year 2011.
(e) Payment subject to performance conditions in accordance with the decision of the Board of Directors on February 11, 2009, and confirmed by the Board of Directors on May 15, 2009

and May 21, 2010. Details of these commitments are set out in points 5 and 7 above.

5.6. Stock options and performance share grants policy

5.6.1. General policy

Stock options and performance share grants put in place by 
TOTAL S.A. concern only TOTAL shares. No options for or grants
of performance shares of any of the Group’s listed subsidiaries 
are awarded by TOTAL S.A.

All grants are approved by the Board of Directors, based on
recommendations by the Compensation Committee. For each plan,
the Compensation Committee recommends a list of beneficiaries,
the conditions and the number of options or performance shares
awarded to each beneficiary. The Board of Directors then gives final
approval for this list and the grant conditions.

Stock options have a term of eight years, with an exercise price set
at the average of the closing TOTAL share prices on Euronext Paris
during the twenty trading days prior to the grant date, without any
discount. The exercising of the options is subject to a presence
condition and performance conditions based on the return on equity
(ROE) of the Group, that vary depending on the plan and
beneficiary category. As of 2011, all options granted are subject to
performance conditions. Subject to the presence condition and
applicable performance conditions being met, options may only be
exercised after an initial two-year vesting period and the shares issued
upon exercise are subject to a two-year mandatory holding period.
However, for the 2007 to 2011 option plans, options awarded 
to beneficiaries employed by non-French subsidiaries at the grant
date can be converted to bearer form or transferred after the 2-year
vesting period at the end of which the options may be exercised.

Performance shares awarded under selective plans become final
after a two-year vesting period, subject to a presence condition 
and a performance condition based on the return on equity (ROE)
of the Group. At the end of this vesting period, and provided that
the conditions set are satisfied, the performance share grants are
finally awarded. However, these shares may not be transferred prior
to the end of an additional two-year mandatory holding period. 
For beneficiaries employed by non-French subsidiaries on the grant
date, the vesting period for performance shares may be increased
to four years; in such cases, there would be no mandatory holding
period. As of 2011, all performance shares granted to executive
officers are subject to performance conditions.

The grant of these options or performance shares is used to
extend, based upon individual performance assessments at the 
time of each plan, the Group-wide policy of developing employee
shareholding (for further information, see paragraph 6.2 of this Chapter).

Stock options and performance share grants to the Chairman 
and Chief Executive Officer are subject to specific performance
conditions set out in paragraph 5.6.2 below.

5.6.2. Grants to the Chairman 
and Chief Executive Officer

The Chairman and Chief Executive Officer has been awarded share
subscription options, the exercise of which has been subject,
since 2007, to a presence condition and performance conditions
based on the Group’s ROE and ROACE. The reasons for selecting
these criteria are detailed in point 7 of paragraph 5.5 above.

Pursuant to Article L. 225-185 of the French Commercial Code, 
the Board of Directors decided that, for the 2007 to 2011 share
subscription option plans, the corporate officers (the Chairman of
the Board and the Chief Executive Officer, and as from May 21, 2010
the Chairman and Chief Executive Officer) are required to hold for
as long as they remain in office, a number of TOTAL shares representing 
50% of the capital gains, net of tax and other deductions, resulting
from the exercise of stock options under these plans. Once the
Chairman and Chief Executive Officer holds a number of shares
(directly or through collective investment funds invested in Company
stock) corresponding to more than five times his current gross
annual fixed compensation, this holding requirement will be reduced
to 10%. If in the future this ratio is no longer met, the previous 50%
holding requirement will once again apply.

As of 2011, the Chairman and Chief Executive Officer receives
performance share grants, the final awarding of which is subject 
to a presence condition and performance conditions.

On the September 14, 2011 grant of TOTAL performance shares,
the Board of Directors decided that the Chairman and Chief Executive
Officer will have to hold for as long as he remains in office, 50% 
of the capital gains, net of tax and other deductions, from shares
granted under performance share grant plans. Once the Chairman
and Chief Executive Officer holds a number of shares (directly 

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Compensation for the administration and management bodies

or through collective investment funds invested in Company stock)
corresponding to more than five times his gross annual fixed
compensation at that time, this holding requirement will be reduced
to 10%. If in the future this ratio is no longer met, the previous 50%
holding requirement will once again apply.

In light of this holding requirement, this acquisition of the
performance shares is not subject to an additional purchase of the
company’s shares.

The Chairman and Chief Executive Officer has given a commitment
not to hedge the price risk on the TOTAL stock options and shares
he has been granted to date, and on the shares he holds.

2011 share subscription option plan: the Board of Directors
decided that, provided the presence condition within the Group is
satisfied, the number of options finally granted to the Chairman and
Chief Executive Officer will be subject to two performance conditions:

– For 50% of the share subscription options granted, the performance
condition states that the number of options finally granted is based
on the average ROE of the Group. The average ROE is calculated
by the Group from the consolidated balance sheet and statement
of income of the Group for fiscal years 2011 and 2012. The acquisition
rate is equal to zero if the average ROE is less than or equal
to 7%, varies on a straight-line basis between 0% and 100% 
if the average ROE is more than 7% and less than 18%, and is
equal to 100% if the average ROE is more than or equal to 18%.

– For 50% of the share subscription options granted, the performance
condition states that the number of options finally granted is based
on the average ROACE of the Group. The average ROACE 
is calculated by the Group from the consolidated balance sheet
and statement of income of the Group for fiscal years 2011
and 2012. The acquisition rate is equal to zero if the average
ROACE is less than or equal to 6%, varies on a straight-line basis
between 0% and 100% if the average ROACE is more than 6%
and less than 15%, and is equal to 100% if the average ROACE
is more than or equal to 15%.

2010 share subscription option plan: the Board of Directors
decided that, provided the presence condition within the Group is
satisfied, the number of options finally granted to the Chairman and
Chief Executive Officer will be subject to two performance conditions:

– For 50% of the share subscription options granted, the performance
condition states that the number of options finally granted is based
on the average ROE of the Group. The average ROE is calculated
by the Group based on TOTAL’s consolidated balance sheet and
statement of income for fiscal years 2010 and 2011. The acquisition
rate is equal to zero if the average ROE is less than or equal
to 7%, varies on a straight-line basis between 0% and 100% 
if the average ROE is more than 7% and less than 18%, and is
equal to 100% if the average ROE is more than or equal to 18%.

– For 50% of the share subscription options granted, the performance
condition states that the number of options finally granted is based
on the average ROACE of the Group calculated based on TOTAL’s
consolidated balance sheet and statement of income for fiscal
years 2010 and 2011. The acquisition rate is equal to zero 
if the average ROACE is less than or equal to 6%, varies on a
straight-line basis between 0% and 100% if the average ROACE
is more than 6% and less than 15%, and is equal to 100% if the
average ROACE is more than or equal to 15%.

2009 share subscription option plan: the Board of Directors
decided that, provided the presence condition within the Group 
is satisfied, the number of options finally granted to the Chief

Executive Officer will be subject to two performance conditions:

– For 50% of the share subscription options granted, the performance
condition states that the number of options finally granted is based on
the average ROE of the Group as published by TOTAL. The average
ROE is calculated based on the Group’s consolidated balance sheet
and statement of income for fiscal years 2009 and 2010. The
acquisition rate is equal to zero if the average ROE is less than or
equal to 7%, varies on a straight-line basis between 0% and 100%
if the average ROE is more than 7% and less than 18%, and is
equal to 100% if the average ROE is more than or equal to 18%.

– For 50% of the share subscription options granted, the performance
condition states that the number of options granted is related 
to the average ROACE of the Group as published by TOTAL. 
The average ROACE is calculated based on the Group’s
consolidated balance sheet and statement of income for fiscal
years 2009 and 2010. The acquisition rate is equal to zero 
if the average ROACE is less than or equal to 6%, varies on a
straight-line basis between 0% and 100% if the average ROACE
is more than 6% and less than 15%, and is equal to 100% 
if the average ROACE is more than or equal to 15%.

The acquisition rate applicable to the subscription options that were
subject to the performance condition of the 2009 Plan was 100%.

2011 performance share plan: the Board of Directors decided 
that, provided the presence condition within the Group is satisfied,
the number of shares finally granted to the Chairman and Chief
Executive Officer will be subject to two performance conditions:

– For 50% of the shares granted, the performance condition states
that the number of shares finally granted is based on the average
ROE of the Group. The average ROE is calculated by the Group
from the consolidated balance sheet and statement of income of
the Group for fiscal years 2011 and 2012. The acquisition rate 
is equal to zero if the average ROE is less than or equal to 7%,
varies on a straight-line basis between 0% and 100% if the
average ROE is more than 7% and less than 18%, and is equal
to 100% if the average ROE is more than or equal to 18%.

– For 50% of the shares granted, the performance condition states
that the number of shares finally granted is based on the average
ROACE of the Group. The average ROACE is calculated by the
Group from the consolidated balance sheet and statement of
income of the Group for fiscal years 2011 and 2012. The acquisition
rate is equal to zero if the average ROACE is less than or equal
to 6%, varies on a straight-line basis between 0% and 100% if
the average ROACE is more than 6% and less than 15%, and is
equal to 100% if the average ROACE is more than or equal to 15%.

The Chairman and Chief Executive Officer was not awarded any
performance shares as part of the plans in the period 2006 to 2010.

5.6.3. Grants to employees

Share subscription option plan

2011 share subscription option plan: The Board of Directors
decided that, provided the presence condition within the Group is
satisfied, for each grantee other than the Chairman and Chief
Executive Officer, the options will be finally granted to the beneficiary
provided that the performance condition is fulfilled. The performance
condition states that the number of options finally granted is based
on the average of the ROE of the Group. The average ROE is
calculated by the Group from the consolidated balance sheet and
statement of income of the Group for fiscal years 2011 and 2012.

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Corporate governance 5

The acquisition rate:

Performance share plan

– is equal to zero if the average ROE is less than or equal to 7%;
– varies on a straight-line basis between 0% and 100% 
– if the average ROE is more than 7% and less than 18%; and
– is equal to 100% if the average ROE is more than or equal to 18%.

2010 share subscription option plan: the Board of Directors
decided that, provided the presence condition within the Group
was satisfied:

2011 performance share plan: the Board of Directors decided
that, provided that the presence condition within the Group is satisfied,
for executives officers(1) other than the Chairman and Chief
Executive Officer, the number of shares finally granted will be
subject to the performance condition set out below. This condition
is based on the average ROE as published by the Group and
calculated based on the Group’s consolidated balance sheet and
statement of income for fiscal years 2011 and 2012. 

– for each grantee of up to 3,000 options, other than the Chairman
and Chief Executive Officer, the options will be finally granted;

The acquisition rate:

– for each grantee of more than 3,000 options and less than or
equal to 50,000 options (other than the Chairman and Chief
Executive Officer):

- the first 3,000 options and two-thirds of the options in excess

of this number will be finally granted to their beneficiary;
- the outstanding options, that is one-third of the options in

excess of the first 3,000 options, will be granted provided that
the performance condition described below is fulfilled;

– For each grantee of more than 50,000 options, other than the

Chairman and Chief Executive Officer:

- the first 3,000 options, two-thirds of the options above the first 
3,000 options and below the first 50,000 options, and one-third
of the options in excess of the first 50,000 options, will be finally
granted to their beneficiary;

- the remaining options, that is one-third of the options above the
first 3,000 options and below the first 50,000 options, and two-
thirds of the options in excess of the first 50,000 options, will be
finally granted provided that the performance condition is fulfilled.

This condition states that the number of options finally granted 
is based on the average ROE of the Group. The average ROE is
calculated by the Group based on TOTAL’s consolidated balance
sheet and statement of income for fiscal years 2010 and 2011. 

The acquisition rate:

– is equal to zero if the average ROE is less than or equal to 7%;
– varies on a straight-line basis between 0% and 100% if the
average ROE is more than 7% and less than 18%; and

– is equal to 100% if the average ROE is more than or equal to 18%.

2009 share subscription option plan: the Board of Directors
decided that, provided the presence condition within the Group
was met, for each beneficiary, other than the Chief Executive Officer,
of more than 25,000 options, one-third of the options granted in
excess of this number will be finally granted subject to a performance
condition. This condition is based on the average ROE of the Group
as published by TOTAL. The average ROE is calculated based on
the Group’s consolidated balance sheet and statement of income
for fiscal years 2009 and 2010. 

– is equal to zero if the average ROE is less than or equal to 7%;
– varies on a straight-line basis between 0% and 100% if the
average ROE is more than 7% and less than 18%; and

– is equal to 100% if the average ROE is more than or equal to 18%.

Furthermore, the Board of Directors decided that, for each
beneficiary (other than the Chairman and Chief Executive Officer
and the executive officers) of more than 100 shares, the shares in
excess of this number will be finally granted subject to a performance
condition. This condition is based on the average ROE as published
by the Group and calculated based on the Group’s consolidated
balance sheet and statement of income for fiscal years 2011
and 2012. 

The acquisition rate:

– is equal to zero if the average ROE is less than or equal to 7%;
– varies on a straight-line basis between 0% and 100% if the average

ROE is more than 7% and less than 18%; and

– is equal to 100% if the average ROE is more than or equal to 18%.

2010 performance share plan: the Board of Directors decided
that, provided that the presence condition within the Group is satisfied,
for each beneficiary of more than 100 shares, half of the shares in
excess of this number will be finally granted subject to a performance
condition. This condition is based on the average ROE calculated
by the Group based on TOTAL’s consolidated balance sheet 
and statement of income for fiscal years 2010 and 2011. 

The acquisition rate:

– is equal to zero if the average ROE is less than or equal to 7%;
– varies on a straight-line basis between 0% and 100% if the
average ROE is more than 7% and less than 18%; and

– is equal to 100% if the average ROE is more than or equal to 18%.

2009 performance share plan: the Board of Directors decided
that, provided that the presence condition within the Group is satisfied,
for each beneficiary of more than 100 shares, half of the shares in
excess of this number will be finally granted subject to a performance
condition. This condition is based on the average ROE of the Group
as published by TOTAL. The average ROE is calculated based on
the Group’s consolidated balance sheet and statement of income
for fiscal years 2009 and 2010. 

The acquisition rate:

The acquisition rate:

– is equal to zero if the average ROE is less than or equal to 7%;
– varies on a straight-line basis between 0% and 100% if the average

ROE is more than 7% and less than 18%; and

– is equal to 100% if the average ROE is more than or equal to 18%.

The acquisition rate applicable to the subscription options that were
subject to the performance condition of the 2009 Plan was 100%.

– is equal to zero if the average ROE is less than or equal to 7%;
– varies on a straight-line basis between 0% and 100% if the
average ROE is more than 7% and less than 18%; and

– is equal to 100% if the average ROE is more than or equal to 18%.

Due to the application of the performance condition, the acquisition
rate was 100% for the 2009 Plan.

(1) Executive officers, excluding the Chairman and Chief Executive Officer, are employees other than directors.

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Compensation for the administration and management bodies

In addition, the Board of Directors decided at its meeting 
of May 21, 2010 to implement a global free share plan intended 
for the Group’s employees, that is more than 100,000 employees.
On June 30, 2010, rights to twenty-five free shares were granted 

to every employee. The shares are subject to a vesting period 
of two to four years depending on the case. The shares granted 
are not subject to any performance condition. They will be issued 
at the end of the vesting period.

5.7. Summary table for the corporate executive officers 
(AFEP-MEDEF Code for corporate governance of listed companies)

5.7.1. Summary of compensation, stock options and performance shares awarded 
to the Chairman and Chief Executive Officer

For the year ended 
(€)                                                                                                                                                                                       2011               2010

Christophe de Margerie
Chairman and Chief Executive Officer (since May 21, 2010)
Compensation due for fiscal year as Chairman and Chief Executive Officer(a)                                                             3,030,000       3,008,122
In-kind benefits(b)                                                                                                                                                               6,991               6,908
Value of options awarded(c)                                                                                                                                           702,400       1,387,200
Value of performance shares awarded(d)                                                                                                                       437,440                      -

Total                                                                                                                                                                         4,176,831      4,402,230

(a) Compensation detailed in the following table. For the 2010 fiscal year, Mr. de Margerie received compensation of €1,030,359 as Chief Executive Officer for the period from January 1 

to May 21, 2010, and compensation of €1,977,763 as Chairman and Chief Executive Officer for the period from May 22 to December 31, 2010.

(b) Mr. de Margerie has the use of a company car; he receives the health coverage provided for Group employees and is eligible for the life insurance plan open to the Group’s executive

officers (see paragraph 5.5 of this Chapter).

(c) Options awarded in 2011 are detailed in paragraph 5.7.4 of this Chapter. The value of options awarded was calculated on the day when they were awarded using the Black-Scholes

model based on the assumptions used for the consolidated accounts (see Note 25 to the Consolidated Financial Statements).

(d) The value of performance shares was calculated on the day when they were awarded.

5.7.2. Chairman and Chief Executive Officer’s compensation

(€)

For the year ended 2011

For the year ended 2010

Amount 
due

Amount 
paid(a)

Amount 
due

Amount 
paid(a)

Christophe de Margerie
Chairman and Chief Executive Officer (since May 21, 2010)
Fixed compensation                                                                                                     1,500,000       1,500,000     1,426,452(b)    1,426,452(b)
Variable compensation(c)                                                                                               1,530,000       1,581 670     1,581,670(d) 1,356,991
-
Extraordinary compensation                                                                                                       -                     -                    -
-
Directors’ fees                                                                                                                             -                     -                    -
6,908
In-kind benefits(e)                                                                                                                 6,991             6,991             6,908

Total                                                                                                                           3,036,991       3,088,661      3,015,030

2,790,351

(a) Variable portion paid for prior fiscal year. For more detailed information about these criteria, see paragraph 5.3 of this Chapter.
(b) Includes a fixed portion of €507,097 for the period between January 1 and May 21, 2010 and €919,355 for the period between May 22 and December 31, 2010.
(c) The variable portion for the Chairman and Chief Executive Officer is calculated by taking into account the Group’s return on equity during the relevant fiscal year, the Group’s earnings
compared to those of the other major international oil companies that are its competitors as well as the Chairman and Chief Executive Officer’s personal contribution based on operational
target criteria. The variable portion can reach a maximum amount of 165% of the fixed base salary. The objectives related to personal contribution were considered to have been
substantially fulfilled.

(d) Including a variable portion of €523,262 for the period between January 1 to May 21 2010, and €1,058,408 for the period between May 22 and December 31, 2010.
(e) Mr. de Margerie has the use of a company car, receives the health coverage provided for Group employees and is eligible for the life insurance plan open to the Group’s executive

officers (see paragraph 5.5 of this Chapter).

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Compensation for the administration and management bodies

Corporate governance 5

5.7.3. Directors’ fees and other compensation received by directors

Total compensation (including in-kind benefits) paid to each director in the year indicated (Article L. 225-102-1 of the French Commercial Code,
1st and 2nd paragraphs)

Gross amount (€)                                                                                                                                                             2011               2010

Christophe de Margerie(a)                                                                                                                                                         (b)                     (b)
Thierry Desmarest(a)(b)                                                                                                                                                 639,854(d)
1,604,039(d)
Patrick Artus(c)                                                                                                                                                              65,500             55,000
Patricia Barbizet(a)                                                                                                                                                       115,500           107,000
Daniel Bouton                                                                                                                                                               63,500             55,000
Gunnar Brock(a)(e)                                                                                                                                                          75,500             39,328
Claude Clément(e)                                                                                                                                                       156,365 ( f )
Marie-Christine Coisne-Roquette(g)                                                                                                                               48,460                       -
Bertrand Collomb                                                                                                                                                         72,500             71,000
Paul Desmarais Jr.                                                                                                                                                       51,000             45,000
Bertrand Jacquillat(h)                                                                                                                                                     55,040             95,000
Barbara Kux(a)(i)                                                                                                                                                             26,770                       -
Anne Lauvergeon(a)                                                                                                                                                       63,500             45,000
Peter Levene of Portsoken(j)                                                                                                                                         19,230             79,000
Claude Mandil(a)                                                                                                                                                           63,500             55,000
Michel Pébereau                                                                                                                                                           77,500             71,000
Thierry de Rudder(a)                                                                                                                                                    138,500           142,000

127,929 (f)

(a) Member of the Strategic Committee.
(b) For the Chairman and Chief Executive Officer, see the summary compensation tables given in paragraph 5.7.2 of this Chapter. The Chairman and Chief Executive Officer did not receive

any directors’ fees.

(c) Member of the Compensation Committee since May 21, 2010.
(d) Including for 2011, fees received (€77,500) and pension benefits received (€562,354), and including for 2010, fees received (€39,328), fixed and variable compensation for his role as

Chairman of the Board of Directors up to May 21, 2010 (€751,407), the retirement benefit (€492,963) and pension benefits received (€320,341).

(e) Director since May 21, 2010.
(f)

Including for 2011, the directors’ fees received, representing €58,500, as well as the compensation received from Total Raffinage Marketing (a subsidiary of TOTAL S.A.), representing
€97,865 and including for 2010, directors’ fees received, representing €32,328 as well as the compensation received from Total Raffinage Marketing, representing €95,601.

(g) Director and member of the Audit Committee from May 13, 2011.
(h) Director and member of the Audit Committee until May 13, 2011.
(i) Director since May 13, 2011.
(j) Director until May 13, 2011.

Over the past two years, the directors currently in office have not received any compensation or in-kind benefits from companies controlled
by TOTAL S.A., except for Mr. Clément, who is an employee of Total Raffinage Marketing, and Mr. Desmarest, Chairman of the Board 
of Directors until May 21, 2010. The compensation indicated in the table above (except for that of the Chairman and Chief Executive Officer
and Messrs. Desmarest and Clément) consists solely of directors’ fees (gross amount) paid during the relevant period. None of the directors
have service contracts linking them to TOTAL S.A. or any of its subsidiaries that provide for benefits upon termination of employment.

5.7.4. Stock options awarded in 2011 to the Chairman and Chief Executive Officer

The stock options awarded to the Chairman and Chief Executive Officer are detailed in paragraph 5.9.3 of this Chapter.

Date 
of Plan

Type of 
options

Value of 
options  
(€)(a)

Number 
of options 
awarded during
fiscal year(b)

Exercise 
price (€)

Exercise 
period

Performance 
condition

Christophe de Margerie
Chairman and Chief 
Executive Officer

2011 Plan
09/14/2011

Subscription
options

702,400

160,000

33.00

09/15/2013
09/14/2019

For 50% of the options, 
the condition is based 
on the average ROE 
for the Group’s 2011
and 2012 fiscal years.
For 50% of the options, 
the condition is based 
on the average ROACE 
for the Group’s 2011
and 2012 fiscal years.

Total                                                                                 702,400         160,000                       

(a) The value of options awarded was calculated on the day they were awarded using the Black-Scholes model based on the assumptions used for the consolidated accounts (see Note 25

to the Consolidated Financial Statements).

(b) As part of the share subscription option plan awarded on September 14, 2011, the Board of Directors decided that, for the Chairman and Chief Executive Officer, the number of share
subscription options that are likely to be exercised at the end of the two-year vesting period will be subject to performance conditions being met (see paragraph 5.6.2 of this Chapter).

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125

5 Corporate governance

Compensation for the administration and management bodies

5.7.5. Stock options exercised in 2011 by the Chairman and Chief Executive Officer

The stock options awarded to the Chairman and Chief Executive Officer are detailed in paragraph 5.9.3 of this Chapter.

                                                                                                                                                                                                            Date              Number             Exercise
                                                                                                                                                                                                        of Plan          of options                   price
                                                                                                                                                                                                                              exercised                       (€)
                                                                                                                                                                                                                                    during
                                                                                                                                                                                                                              fiscal year

Christophe de Margerie                                                                                                                     2003 Plan         113,576             32.84
Chairman and Chief Executive Officer                                                                                                 07/16/2003                                             

Total                                                                                                                                                                           113,576                       

5.7.6. Performance shares awarded in 2011 
to the Chairman and Chief Executive Officer or any director

Date 
of Plan

Number 
of shares 
awarded during
fiscal year

Value of 
shares 
(€)(a)

Acquisition 
date

Availability 
date

Performance  

condition

Christophe de Margerie
Chairman and Chief Executive Officer

2011 Plan
09/14/2011

16,000

437,440

09/15/2013

09/15/2015

Claude Clément
Director representing
employee shareholders

2011 Plan
09/14/2011

240

6,562

09/15/2013

09/15/2015

For 50% of the shares, 
the condition is based 
on the average ROE 
for the Group’s 2011
and 2012 fiscal years.
For 50% of the shares, 
the condition is based 
on the average ROACE 
for the Group’s 2011
and 2012 fiscal year.
Shares in excess 
of the first 100 shares 
are subject to a condition
based on the average ROE
for the Group’s 2011
and 2012 fiscal years.

Total

16,240

(a) The value of performance shares was calculated on the day when they were awarded.

5.7.7. Performance shares finally awarded in 2011 for the Chairman 
and Chief Executive Officer or any director

Date of Plan

Number of shares finally 
awarded during fiscal year

Acquisition 
condition

Christophe de Margerie                                                                         2009 Plan                                           -                                           -
Chairman and Chief Executive Officer                                                   09/15/2009                                                                                         
Claude Clément                                                                                     2009 Plan                                                                                         -
Director representing employee shareholders                                       09/15/2009                                           -                                             

Total                                                                                                                                                                 -                                           -

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5.8. TOTAL stock option grants

The following table gives a breakdown of stock options awarded by category of beneficiaries (main executive officers, other executive
officers and other employees) for the plans in effect during 2011.

Number of 
beneficiaries

Number of 
options 
awarded(a)

Percentage

Average 
number  

of options per
beneficiary(a)

2003 Plan(b)(d): Subscription options                                                                     
Decision of the Board on July 16, 2003                             Main executive officers(c)                   28         356,500            12.2%           12,732
Exercise price: €133.20; discount: 0.0%                         Other executive officers                   319         749,206            25.5%             2,349
Exercise price as of May 24, 2006: €32.84(a)                             Other employees                 3,603       1,829,600            62.3%                 508

                                                                                                                    Total             3,950       2,935,306             100%                 743

2004 Plan(d): Subscription options                                                                       
Decision of the Board on July 20, 2004                             Main executive officers(c)                   30         423,500            12.6%           14,117
Exercise price: €159.40; discount: 0.0%                         Other executive officers                   319         902,400            26.8%             2,829
Exercise price as of May 24, 2006: €39.30(a)                             Other employees                 3,997       2,039,730            60.6%                 510

                                                                                                                    Total             4,346       3,365,630             100%                 774

2005 Plan(d): Subscription options                                                                       
Decision of the Board on July 19, 2005                             Main executive officers(c)                   30         370,040            24.3%           12,335
Exercise price: €198.90; discount: 0.0%                         Other executive officers                   330         574,140            37.6%             1,740
Exercise price as of May 24, 2006: €49.04 (a)                             Other employees                 2,361         581,940            38.1%                 246

                                                                                                                    Total             2,721       1,526,120             100%                 561

2006 Plan(d): Subscription options                                                                       
Decision of the Board on July 18, 2006                             Main executive officers(c)                   28       1,447,000            25.3%           51,679
Exercise price: €50.60; discount: 0.0%                           Other executive officers                   304       2,120,640            37.0%             6,976
                                                                                                Other employees                 2,253       2,159,600            37.7%                 959

                                                                                                                    Total             2,585       5,727,240             100%             2,216

2007 Plan(d)(e): Subscription options                                                                     
Decision of the Board on July 17, 2007                             Main executive officers(c)                   27       1,329,360            22.8%           49,236
Exercise price: €60.10; discount: 0.0%                           Other executive officers                   298       2,162,270            37.1%             7,256
                                                                                                Other employees                 2,401       2,335,600            40.1%                 973

                                                                                                                    Total             2,726       5,827,230             100%             2,138

2008 Plan(d)(e)(f): Subscription options                                                                   
Awarded on October 9, 2008, by decision                        Main executive officers(c)                   26       1,227,500            27.6%           47,212
of the Board of Directors on September 9, 2008             Other executive officers                   298       1,988,420            44.7%             6,673
Exercise price: €42.90; discount: 0.0%                                     Other employees                 1,690       1,233,890            27.7%                 730

                                                                                                                    Total             2,014       4,449,810             100%             2,209

2009 Plan(d)(e)(g): Subscription options                                                                   
Decision of the Board on September 15, 2009                 Main executive officers(c)                   26       1,227,500            27.6%           47,212
Exercise price: €39.90; discount: 0.0%                           Other executive officers                   284       1,825,540            41.6%             6,428
                                                                                                Other employees                 1,742       1,360,460            31.0%                 781

                                                                                                                    Total             2,052       4,387,500             100%             2,138

2010 Plan(d)(e): Subscription options                                                                     
Decision of the Board on September 14, 2010
Exercise price: €38.20; discount: 0.0%

Main executive officers(c)                   25       1,348,100            28.2%           53,924
Other executive officers                   282       2,047,600            42.8%             7,261
          Other employees                 1,790       1,392,720            29.0%                 778

                                                                                                                    Total             2,097       4,788,420             100%             2,283

2011 Plan(d)(e): Subscription options                                                                     
Decision of the Board on September 14, 2011                 Main executive officers(c)                   29         846,600            55.7%           29,193
Exercise price: €33.00; discount: 0.0%                           Other executive officers                   177         672,240            44.3%             3,798
                                                                                                Other employees                         -                     -                     -                     -

                                                                                                                    Total                 206       1,518,840             100%             7,373

(a) To take into account the spin-off of Arkema, pursuant to the provisions in effect on the date of the Shareholders’ Meeting on May 12, 2006, at its meeting of March 14, 2006, the Board
of Directors resolved to adjust the rights of TOTAL stock options holders. For each plan and each holder, the exercise prices for TOTAL stock options were multiplied by 0.986147 and
the number of unexercised stock options was multiplied by 1.014048 (and then rounded up), effective as of May 24, 2006. In addition, to take into account the four-for-one stock split
approved by the Shareholders’ Meeting on May 12, 2006, the exercise price for stock options was divided by four and the number of unexercised stock options was multiplied by four.
The presentation in this table of the number of options initially awarded has not been adjusted to reflect the four-for-one stock split.

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5 Corporate governance

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(b) Certain employees of the Elf Aquitaine group in 1998 also benefited from the vesting of Elf Aquitaine options awarded in 1998 subject to performance conditions related to the Elf Aquitaine

group from 1998 to 2002. These Elf Aquitaine plans expired on March 31, 2005.

(c) Members of the Management Committee and the Treasurer as of the date of the Board meeting awarding the options. Mr. Desmarest has not been a member of the Management

Committee since February 14, 2007. Mr. Desmarest was awarded 110,000 options under the 2007 Plan and no options since 2008.

(d) The options are exercisable, subject to a presence condition, after a 2-year vesting period from the date of the Board meeting awarding the options and expire eight years after this
date. The underlying shares may not be transferred during the 4-year period from the date of the Board meeting awarding the options (except for the 2008 Plan). The presence
condition states that the termination of the employment contract will result in the employee losing the right to exercise the options.

(e) The 4-year transfer restriction period does not apply to employees of non-French subsidiaries as of the date of the grant, who may transfer the underlying shares after a 2-year period

from the date of the grant.

(f) For the 2008 Plan, the options acquisition rate, linked to the performance condition, was 60%.
(g) For the 2009 Plan, the options acquisition rate, linked to the performance condition, was 100%.

5.9. TOTAL stock options as of December 31, 2011

5.9.1. Outstanding TOTAL stock option plans

                                      2003 Plan       2004 Plan       2005 Plan       2006 Plan       2007 Plan       2008 Plan       2009 Plan       2010 Plan       2011 Plan               Total

Type of options        Subscription  Subscription   Subscription   Subscription   Subscription   Subscription   Subscription   Subscription Subscription                       
                                      options           options           options           options           options           options           options           options         options                       

Date of the 
Shareholders’ 
Meeting                    05/17/2001   05/14/2004   05/14/2004   05/14/2004   05/11/2007   05/11/2007   05/11/2007   05/21/2010   05/21/2010                     

Grant date (a)             07/16/2003   07/20/2004   07/19/2005   07/18/2006   07/17/2007   10/09/2008   09/15/2009   09/14/2010   09/14/2011                     

Total number 
of options 
awarded, 
including (b):              11,741,224   13,462,520     6,104,480     5,727,240     5,937,230     4,449,810     4,387,500     4,788,420     1,518,840   58,117,264

Directors (c)                     240,000         240,000         240,720         400,720         310,840         200,660         200,000         240,000        160,000     2,232,940

- C. de Margerie                     n/a                 n/a                 n/a         160,000         200,000         200,000         200,000         240,000        160,000     1,160,000
- C. Clément                          n/a                 n/a                 n/a                 n/a                 n/a                 n/a                 n/a                     -                   -                     -
- D. Boeuf                              n/a                     -               720               720               840               660                     -                 n/a                n/a             2,940
- T. Desmarest               240,000         240,000         240,000         240,000         110,000                     -                     -                     -                n/a     1,070,000

Additional grant                     -          24,000         134,400                   -                     -                     -                     -                     -                     -         158,400

Adjustments related 
to the spin-off of 
Arkema(d)                    163,180        196,448           90,280                   -                     -                     -                     -                     -                     -         449,908

Date as of which 
the options may 
be exercised             07/17/2005   07/21/2006   07/20/2007   07/19/2008   07/18/2009   10/10/2010   09/16/2011   09/15/2012   09/15/2013                       

Expiry date               07/16/2011   07/20/2012   07/19/2013   07/18/2014   07/17/2015   10/09/2016   09/15/2017   09/14/2018   09/14/2019                       

Exercise price (€) (e)         32.84             39.30             49.04             50.60             60.10             42.90             39.90             38.20            33.00                       

Cumulative number 
of options 
exercised as of 
12/31/2011           11,068,508      1,266,293          38,497             8,620                     -                200             1,080             2,040            9,400                     

Cumulative number 
of options 
canceled as of 
12/31/2011                 835,896         322,151        128,127           95,114           86,865         113,912           28,740           86,337            1,000                     

Number of options:                                                                                                                                                                                                                           
- outstanding as of 

January 1, 2011       5,734,444   12,338,847     6,178,856     5,640,886     5,866,445     4,349,158     4,371,890     4,787,300                   -   49,267,826
- awarded in 2011                     -                     -                     -                     -                     -                     -                     -                     -     1,518,840     1,518,840
- canceled in 2011(f)(g)   (738,534)         (28,208)         (16,320)         (17,380)         (16,080)         (13,260)         (14,090)         (85,217)           (1,000)       (930,089)
- exercised in 2011   (4,995,910)       (216,115)                     -                     -                     -              (200)                     -           (2,040)           (9,400)    (5,223,665)

- Outstanding as of 

12/31/2011                          -    12,094,524      6,162,536     5,623,506      5,850,365      4,335,698      4,357,800      4,700,043      1,508,440   44,632,912

(a) The grant date is the date of the Board meeting awarding the options, except for the share subscription option plan of October 9, 2008, approved by the Board on September 9, 2008.
(b) The number of options awarded before May 23, 2006, has been multiplied by four to take into account the four-for-one stock split approved by the Shareholders’ Meeting on May 12, 2006.
(c) Options awarded to directors at the time of grant.
(d) Adjustments approved by the Board at its meeting on March 14, 2006, pursuant to the provisions in effect at the time of the Board meeting and at the time of the Shareholders’

Meeting on May 12, 2006, related to the spin-off of Arkema. These adjustments were made on May 22, 2006 effective as of May 24, 2006.

(e) Exercise price as of May 24, 2006. The exercise prices of TOTAL subscription shares under the plans in force at that date were multiplied by 0.25 to take into account the four-for-one stock
split on May 18, 2006. Moreover, following the spin-off of Arkema, the exercise prices of TOTAL stock options under these plans were multiplied by an adjustment factor equal to 0.986147
effective as of May 24, 2006. The exercise prices effective before May 24, 2006 are given in Note 25, points A, B and C to the Consolidated Financial Statements (Chapter 9).

(f) Out of the 930,089 options canceled in 2011, 738,534 options that were not exercised expired due to the expiry of the 2003 subscription option plan on July 16, 2011.
(g) The acquisition rate applicable to the subscription options that were subject to the performance condition of the 2009 Plan was 100%.

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If all the outstanding stock options as of December 31, 2011 were exercised, the corresponding shares would represent 1.85% (1) of the
Company’s potential share capital as of such date.

5.9.2. TOTAL stock options awarded to main executive officers 
(Management Committee and Treasurer) as of December 31, 2011

                                      2003 Plan       2004 Plan       2005 Plan       2006 Plan       2007 Plan       2008 Plan       2009 Plan       2010 Plan       2011 Plan               Total

Type of options        Subscription  Subscription   Subscription   Subscription   Subscription   Subscription   Subscription   Subscription Subscription
                                      options           options           options           options           options           options           options           options         options                       

Expiry date               07/16/2011   07/20/2012   07/19/2013   07/18/2014   07/17/2015   10/09/2016   09/15/2017   09/14/2018  09/14/2019                       

Exercise price (€)(a)           32.84             39.30             49.04             50.60             60.10             42.90             39.90             38.20           33.00                       

Options awarded 
by the Board(b)              680,904         848,800         711,440         851,240     1,032,120     1,138,300     1,215,300     1,406,400       846,600       8,731,104

Adjustments 
related to the 
spin-off of Arkema(c)         8,988           11,992           10,048                     -                     -                     -                     -                     -                   -           31,028

Options 
outstanding as of 
January 01, 2011           277,119         757,792         721,488         851,240     1,032,120     1,059,901     1,215,300     1,406,400                           7,321,360

Options awarded 
in 2011                                      -                     -                     -                     -                     -                     -                     -                     -       846,600         846,600

Options exercised 
in 2011                         (277,119)                     -                     -                     -                     -                     -                     -                     -                   -       (277,119)

Options canceled 
in 2011                                      -                     -                     -                     -                     -                     -                     -         (59,000)                   -         (59,000)

Options 
outstanding as of 
December 31, 2011               -         757,792         721,488         851,240     1,032,120     1,059,901     1,215,300     1,347,400        846,600       7,831,841

(a) Exercise price as of May 24, 2006. The exercise prices of TOTAL subscription shares under the plans in force at that date were multiplied by 0.25 to take into account the four-for-one stock
split on May 18, 2006. Moreover, following the spin-off of Arkema, the exercise prices of TOTAL stock options under these plans were multiplied by an adjustment factor equal to 0.986147
effective as of May 24, 2006. The exercise prices effective before May 24, 2006 are given in Note 25, points A, B and C to the Consolidated Financial Statements (Chapter 9).

(b) The number of options awarded before May 23, 2006, has been multiplied by four to take into account the four-for-one stock split approved by the Shareholders’ Meeting on May 12, 2006.
(c) Adjustments approved by the Board at its meeting on March 14, 2006, pursuant to the provisions in effect at the time of the Board meeting and of the Shareholders’ Meeting on May 12, 2006,

related to the spin-off of Arkema. These adjustments were made on May 22, 2006 effective as of May 24, 2006.

As part of the 2007, 2008 and 2009 share subscription option plans, the Board of Directors decided that for each beneficiary of more than 25,000
options, one-third of the options awarded in excess of this number be subject to a performance condition. For the 2010 share subscription
option plan, beneficiaries of more than 3,000 options are subject to a performance condition for part of the options (see paragraph 5.6.2 
of this Chapter). For the 2011 share subscription option plan, all of the options are subject to a performance condition.

In addition, Mr. Clément, the director representing employee shareholders, has not exercised any option in 2011 and has not been awarded
any share subscription options under the 2011 Plan.

(1) Out of a total potential share capital of 2,408,400,225 shares (see paragraph 1.4  of Chapter 8).

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5.9.3. TOTAL stock options awarded to Mr. de Margerie, Chairman 
and Chief Executive Officer of TOTAL S.A.

                                      2003 Plan       2004 Plan       2005 Plan       2006 Plan       2007 Plan       2008 Plan       2009 Plan       2010 Plan       2011 Plan               Total

Type of options        Subscription  Subscription   Subscription   Subscription   Subscription   Subscription   Subscription   Subscription  Subscription
                                      options           options           options           options           options           options           options           options         options                       

Expiry date               07/16/2011   07/20/2012   07/19/2013   07/18/2014   07/17/2015   10/09/2016   09/15/2017   09/14/2018  09/14/2019                       

Exercise price (€)(a)           32.84             39.30             49.04             50.60             60.10             42.90             39.90             38.20           33.00                       

Options awarded 
by the Board(b)              112,000         128,000         130,000         160,000         200,000         200,000         200,000         240,000       160,000       1,530,000

Adjustments related 
to the spin-off 
of Arkema(c)                       1,576             1,800             1,828                     -                     -                     -                     -                     -                   -             5,204

Options outstanding  
as of January 01, 2011     113,576         129,800         131,828         160,000         200,000         176,667         200,000         240,000                   -       1,351,871

Options awarded 
in 2011                                      -                     -                     -                     -                     -                     -                     -                     -       160,000         160,000

Options exercised 
in 2011                         (113,576)                     -                     -                     -                     -                     -                     -                     -                   -       (113,576)

Options canceled 
in 2011                                      -                     -                     -                     -                     -                     -                     -                     -                   -                     -

Options outstanding as 
of December 31, 2011          -         129,800         131,828         160,000         200,000         176,667         200,000         240,000        160,000       1,398,295

(a) Exercise price as of May 24, 2006. The exercise prices of TOTAL subscription shares under the plans in force at that date were multiplied by 0.25 to take into account the four-for-one stock
split on May 18, 2006. Moreover, following the spin-off of Arkema, the exercise prices of TOTAL stock options under these plans were multiplied by an adjustment factor equal to 0.986147
effective as of May 24, 2006. The exercise prices effective before May 24, 2006 are given in Note 25, points A, B and C to the Consolidated Financial Statements (Chapter 9).

(b) The number of options awarded before May 23, 2006, has been multiplied by four to take into account the four-for-one stock split approved by the Shareholders’ Meeting on May 12, 2006.
(c) Adjustments approved by the Board at its meeting on March 14, 2006, pursuant to the provisions in effect at the time of the Board meeting and of the Shareholders’ Meeting on May 12, 2006,

related to the spin-off of Arkema. These adjustments were made on May 22, 2006 effective as of May 24, 2006.

As part of the 2007 to 2011 Plans, the Board has made the grant of these options to the Chairman and Chief Executive Officer subject to
performance conditions (see paragraph 5.6.2 of this Chapter). For the 2009 Plan, the acquisition rate, linked to the performance conditions,
was 100%.

As of December 31, 2011, the outstanding options of the Chairman and Chief Executive Officer represented 0.058%(1) of the Company’s
potential share capital as of such date.

Mr. Desmarest, Chairman of the Board of Directors until May 21, 2010, was not awarded any share subscription options under
the 2008, 2009, 2010 and 2011 plans. In addition, he was not awarded any performance shares under plans in the period 2005 to 2011.

(1) Out of a total potential share capital of 2,408,400,225 shares (see paragraph 1.4 of Chapter 8).

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5.9.4. Stock options awarded to the ten employees (other than corporate executive officers) 
receiving the largest awards/Stock options exercised by the ten employees 
(other than corporate executive officers) exercising the largest number of options

Total number  
of options
awarded/
exercised

Exercise
price (€)

Grant 
date(a)

Expiry 
date

Options awarded in 2011 to the ten employees 
of TOTAL S.A., or any company in the Group, 
receiving the largest number of options                                                                             430,400             33.00    09/14/2011   09/14/2019

Options exercised in 2011 by the ten employees 
of TOTAL S.A., or any company in the Group,                                                                  227,671             32.84    07/16/2003   07/16/2011
exercising the largest number of options (b)                                                                            9,736             39.30    07/20/2004    07/20/2012

                                                                                                                                      237,407           33.10(c)

(a) The grant date is the date of the Board meeting awarding the options.
(b) Exercise price as of May 24, 2006. The exercise prices of TOTAL stock options under the plans in force at that date were multiplied by 0.25 to take into account the four-for-one stock
split on May 18, 2006. Moreover, following the spin-off of Arkema, the exercise prices of TOTAL stock options under these plans were multiplied by an adjustment factor equal to 0.986147
effective as of May 24, 2006. The exercise prices effective before May 24, 2006 are given in Note 25, points A, B and C to the Consolidated Financial Statements (Chapter 9).

(c) Weighted-average price.

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Compensation for the administration and management bodies

5.10. TOTAL global free and performance share grants

5.10.1. TOTAL global free share plan

In addition to the performance shares granted, the Board of Directors decided at its meeting on May 21, 2010, to implement a global free
share plan intended for all the Group employees, that, is more than 100,000 employees. On June 30, 2010, rights to 25 free shares were
granted to every employee. The shares are subject to a vesting period of two to four years depending on the case. The shares granted are
not subject to any performance condition. Following the vesting period, the shares will be issued.

5.10.2. Breakdown of TOTAL performance share grants

The following table gives a breakdown of TOTAL performance share grants by category of beneficiary (main executive officers, 
other executive officers and other employees).

                                                                                                                                                                      Number of          Number of        Percentage             Average 
                                                                                                                                                                  beneficiaries                 shares                                          number 
                                                                                                                                                                                                  awarded (a)                                 of shares per 
                                                                                                                                                                                                                                                        beneficiary

2005 Plan(b)                                                                       Main executive officers(c)                   29           13,692              2.4%                 472
Decision of the Board on July 19, 2005                           Other executive officers                   330           74,512            13.1%                 226
                                                                                                  Other employees(d)             6,956         481,926            84.5%                   69

                                                                                                                    Total             7,315         570,130             100%                   78

2006 Plan(b)                                                                       Main executive officers(c)                   26           49,200              2.2%             1,892
Decision of the Board on July 18, 2006                           Other executive officers                   304         273,832            12.0%                 901
                                                                                                  Other employees(d)             7,509       1,952,332            85.8%                 260

                                                                                                                    Total             7,839       2,275,364             100%                 290

2007 Plan(b)                                                                       Main executive officers(c)                   26           48,928              2.1%             1,882
Decision of the Board on July 17, 2007                           Other executive officers                   297         272,128            11.5%                 916
                                                                                                  Other employees(d)             8,291       2,045,309            86.4%                 247

                                                                                                                    Total             8,614       2,366,365             100%                 275

2008 Plan(b)                                                                       Main executive officers(c)                   25           49,100              1.8%             1,964
Awarded on October 9, 2008, by decision of the Board      Other executive officers                   300         348,156            12.5%             1,161
of Directors on September 9, 2008                                            Other employees(d)             9,028       2,394,712            85.8%                 265

                                                                                                                    Total             9,353       2,791,968             100%                 299

2009 Plan(b)                                                                       Main executive officers(c)                   25           48,700              1.6%             1,948
Decision of the Board on September 15, 2009                Other executive officers                   284         329,912            11.1%             1,162
                                                                                                  Other employees(d)             9,693       2,593,406            87.3%                 268

                                                                                                                    Total           10,002       2,972,018             100%                 297

2010 Plan(b)                                                                       Main executive officers(c)                   24           46,780              1.6%             1,949
Decision of the Board on September 14, 2010                Other executive officers                   283         343,080            11.4%             1,212
                                                                                                  Other employees(d)           10,074       2,620,151            87.0%                 260

                                                                                                                    Total           10,381       3,010,011             100%                 290

2011 Plan                                                                         Main executive officers(c)                   29         184,900              5.1%             6,376
Decision of the Board on September 14, 2011                Other executive officers                   274         624,000            17.1%             2,277
                                                                                                  Other employees(d)             9,658       2,840,870            77.8%                 294

                                                                                                                    Total             9,961       3,649,770             100%                 366

(a) The number of performance shares awarded shown in this table has not been adjusted to take into account the four-for-one stock split approved by the Shareholders’ Meeting on May 12, 2006.
(b) For the 2005, 2006, 2007 and 2009 Plans, the acquisition rates of the shares awarded, linked to the performance conditions, were 100%. For the 2008 Plan, the acquisition rate, linked

to the performance condition, was 60%.

(c) Members of the Management Committee and the Treasurer as of the date of the Board meeting granting the performance shares. The Chairman of the Board and the Chief Executive

Officer were not awarded any performance shares, with the exception of the 2011 Plan. On September 14, 2011, the Board of Directors of TOTAL S.A. decided to grant 16,000
performance shares to Mr. de Margerie.

(d) Mr. Clément, employee of Total Raffinage Marketing, a subsidiary of TOTAL S.A. and the director of TOTAL S.A. representing employee shareholders, was awarded 320 performance
shares under the 2005 Plan, 200 performance shares under the 2007 Plan, 500 performance shares under the 2008 Plan, 240 performance shares under the 2010 Plan and 240
performance shares under the 2011 Plan.

(e) Excluding free shares granted as part of the 2010 global free share plan.

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The grant of these performance shares, which were bought back by the Company on the market, will become final after a 2-year vesting
period. This final grant is subject to a presence condition and a performance condition (see paragraph 5.6.1 of this Chapter). Moreover,
the transfer of the performance shares will not be permitted until the end of a 2-year mandatory holding period.

5.11. TOTAL global free and performance share plans as of December 31, 2011

5.11.1. Performance share plans as of December 31, 2011

                                                                                                          2005 Plan(a)       2006 Plan       2007 Plan       2008 Plan       2009 Plan       2010 Plan       2011 Plan

Date of the Shareholders’ Meeting                                         05/17/2005   05/17/2005   05/17/2005   05/16/2008   05/16/2008   05/16/2008   05/13/2011

Grant date(b)                                                                              07/19/2005   07/18/2006   07/17/2007   10/09/2008   09/15/2009   09/14/2010   09/14/2011

Closing price on grant date(c)                                                             €52.13         €50.40         €61.62       €35.945       €41.615       €39.425         €32.69

Average repurchase price per share paid by the Company               €51.62         €51.91         €61.49         €41.63         €38.54         €39.11         €39.58

Total number of performance shares awarded, including to           2,280,520     2,275,364     2,366,365     2,791,968     2,972,018     3,010,011     3,649,770

- Directors(d)                                                                                             416               416               432               588                     -               240           16,240

- Ten employees with largest grants(e)                                                 20,000           20,000           20,000           20,000           20,000           20,000           91,400

Start of the vesting period:                                                         07/19/2005   07/18/2006   07/17/2007   10/09/2008   09/15/2009   09/14/2010   09/14/2011

Date of final grant, subject to specific condition 
(end of the vesting period)                                                          07/20/2007   07/19/2008   07/18/2009   10/10/2010   09/16/2011   09/15/2012   09/15/2013

Transfer possible from (end of the mandatory holding period)     07/20/2009   07/19/2010   07/18/2011   10/10/2012   09/16/2013   09/15/2014   09/15/2015

Number of performance shares:                                                                                                                                                                                                   

- Outstanding as of January 1, 2011                                                           -                     -                     -                     -     2,954,336     3,000,637                     -

- Awarded in 2011                                                                                       -                     -                     -                                           -                     -     3,649,770

- Canceled in 2011                                                                               800(g)             700(g)             792(g)             356(g)         (26,214)         (10,750)         (19,579)

- Finally granted in 2011(f)                                                                    (800)(g)           (700)(g)           (792)(g)           (356)(g)    (2,928,122)           (1,836)                     -

- Outstanding as of December 31, 2011                                                     -                     -                     -                     -                     -     2,988,051     3,630,191

(a) The number of performance shares awarded has been multiplied by four to take into account the four-for-one stock split approved by TOTAL Shareholders’ Meeting on May 12, 2006.
(b) The grant date is the date of the Board meeting awarding the performance share grant, except for the performance shares awarded on October 9, 2008, approved by the Board on

September 9, 2008.

(c) To take into account the four-for-one stock split in May 18, 2006, the closing price for TOTAL shares on July 19, 2005 (€208.50) has been divided by four.
(d) Mr. Desmarest, Chairman of the Board of Directors of TOTAL S.A. until May 21, 2010, and Mr. de Margerie, Chief Executive Officer since February 13, 2007 and Chairman and Chief
Executive Officer since May 21, 2010, were not awarded performance shares under the plans approved by the Board of Directors of TOTAL S.A. on July 18, 2006, July 17, 2007,
September 9, 2008, September 15, 2009 and September 14, 2010. Furthermore, Mr. Desmarest was not awarded performance shares under the plan approved by the Board of Directors
of TOTAL S.A. on July 19, 2005. On September 14, 2011, the Board of Directors of TOTAL S.A. decided to grant 16,000 performance shares to Mr. de Margerie. In addition, Mr. Boeuf,
director of TOTAL S.A. representing employee shareholders until December 31, 2009, was awarded performance shares under the plans approved by the Board of Directors of TOTAL S.A.
on July 19, 2005, July 18, 2006, July 17, 2007 and September 9, 2008. Mr. Boeuf was not awarded any performance shares under the plan approved by the Board of Directors of
TOTAL S.A. on September 15, 2009. Mr. Clément, director of TOTAL S.A. representing employee shareholders since May 21, 2010, was awarded 240 performance shares under the plan
approved by the Board of Directors of TOTAL S.A. on September 14, 2011. In addition, Mr. Clément was awarded 240 performance shares under the plan approved by the Board 
of Directors of TOTAL S.A. on September 14, 2010.

(e) Employees of TOTAL S.A., or of any Group company, who were not directors of TOTAL S.A. as of the date of grant.
(f) For the 2010 Plans, final grants following the death of the beneficiary.
(g) Performance shares finally awarded for which the entitlement right had been canceled erroneously.

In case of a final grant of the outstanding performance shares as of December 31, 2011, the corresponding shares would represent 0.27%(1)
of the Company’s potential share capital as of such date.

(1) Out of a total potential share capital of 2,408,400,225 shares (see paragraph 1.4 of Chapter 8).

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Compensation for the administration and management bodies

5.11.2. Follow-up of the global free share plan

                                                                                                                                                            2010 Plan      2010 Plan              Total
                                                                                                                                                                 (2+2)(b)           (4+0)(c)

Date of the Shareholders’ Meeting                                                                                                 05/16/2008   05/16/2008                       
Grant date(a)                                                                                                                                     06/30/2010   06/30/2010                       
Final grant date                                                                                                                               07/01/2012   07/01/2014                       
Transfer possible from                                                                                                                     07/01/2014   07/01/2014                       

Number of shares                                                                                                                                                                                           

Outstanding as of January 1, 2010                                                                                                                                                             

Awarded                                                                                                                                               1,508,850       1,070,650     2,579,500
Canceled                                                                                                                                                     (125)                 (75)             (200)
Finally granted(d)                                                                                                                                              (75)                                     (75)

Outstanding as of January 1, 2011                                                                                                 1,508,650       1,070,575      2,579,225

Awarded                                                                                                                                                             -                     -                   -
Canceled                                                                                                                                                 (29,175)         (54,625)        (83,800)
Finally granted(d)                                                                                                                                            (475)               (425)             (900)

Outstanding as of December 31, 2011                                                                                           1,479,000       1,015,525      2,494,525

(a) The June 30, 2010 grant was decided by the Board of Directors on May 21, 2010.
(b) Vesting period of two years followed by a holding period of 2 years.
(c) Vesting period of four years without a holding period.
(d) Final grant following the death or disability of the beneficiary of the shares.

In case of a final grant of the outstanding shares as of December 31, 2011, the corresponding shares would represent 0.10%(1) of the
Company’s potential share capital as of such date.

5.11.3. Performance share grants to the ten employees 
(other than corporate executive officers) 
receiving the largest number of performance shares

Number of 
performance 
shares 
granted/finally 
awarded

Grant 
date

Date of 
final grant 
(end of 
vesting 
period)

End of 
mandatory 
holding 
period

Performance share grants approved by the Board meeting on 
September 14, 2011 to the ten TOTAL S.A. employees (other than corporate 
executive officers) receiving the largest number of performance shares(a)                             91,400    09/14/2011    09/15/2013   09/15/2015
Performance shares finally awarded in 2011 following the performance share plan 
approved by the Board meeting on September 15, 2009, to the ten employees 
(other than corporate executive officers) at the time of such approval 
receiving the largest number of performance shares(b)                                                         20,000    09/15/2009    09/16/2011   09/16/2013

(a) Grant approved by the Board on September 14, 2011. Grants of these performance shares will become final, subject to a performance condition, after a 2-year vesting period 

(i.e., on September 15, 2013) (see paragraph 5.6.1 of this Chapter). Moreover, the transfer of the performance shares will not be permitted until the end of a 2-year mandatory holding
period (i.e., on September 15, 2015).

(b) This final grant is subject to a performance condition (see paragraph 5.6.1 of this Chapter). The acquisition rate of the shares awarded, linked to the performance condition, was 100%.

Moreover, the transfer of the performance shares finally awarded will only be permitted after the end of a 2-year mandatory holding period (i.e., from September 16, 2013).

(1) Out of a total potential share capital of 2,408,400,225 shares (see paragraph 1.4 of Chapter 8).

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Employees, share ownership

6. Employees, share ownership

6.1. Employees

The tables below set forth the number of employees, by division and geographic location, of the Group (fully consolidated subsidiaries) 
as of the end of the periods indicated:

                                                                                                              Upstream  Downstream     Chemicals     Corporate               Total

2011                                                                                                           23,563          29,423           41,665             1,453           96,104

2010                                                                                                             17,192           32,631           41,658             1,374          92,855
2009                                                                                                             16,628           33,760           44,667             1,332          96,387

                                                                                                                                          France           Rest of          Rest of               Total
                                                                                                                                                                Europe      the World                       

2011                                                                                                                                35,037           22,453           38,614           96,104

2010                                                                                                                                   35,169           24,931           32,755          92,855
2009                                                                                                                                   36,407           26,299           33,681          96,387

6.2. Arrangements for involving employees in the Company’s share capital

Pursuant to agreements signed on March 15, 2002, as amended, the Group created a “Total Group Savings Plan” (PEGT), a “Partnership 
for Voluntary Wage Savings Plan” (PPESV, later becoming PERCO) and a “Complementary Company Savings Plan” (PEC) for employees 
of the Group’s French companies having adhered to these plans. These plans allow investments in a number of mutual funds including one
invested in Company shares (“TOTAL ACTIONNARIAT FRANCE”). A “Shareholder Group Savings Plan” (PEG-A) has also been in place since
November 19, 1999 to facilitate capital increases reserved for employees of the Group’s French and foreign subsidiaries covered by these plans.

6.2.1. Company savings plans

The various Company savings plans (PEGT, PEC) give the employees of French Group Companies belonging to these savings plans 
access to several collective investment funds (fonds communs de placement), including a fund invested in shares of the Company 
(“TOTAL ACTIONNARIAT FRANCE”).

The capital increases reserved for employees are conducted under PEG-A through the “TOTAL ACTIONNARIAT FRANCE” fund for employees
of the Group’s French subsidiaries and through the “TOTAL ACTIONNARIAT INTERNATIONAL CAPITALISATION” fund for the employees 
of foreign subsidiaries. In addition, U.S. employees participate in these operations through American Depositary Receipts (ADRs) and Italian
employees (as well as German employees starting in 2011) may participate by directly subscribing to new shares at the Group Caisse
Autonome in Belgium.

6.2.2. Profit-sharing agreements

Under the June 26, 2009 profit-sharing agreements concerning ten Group companies, the amount available for employees profit-sharing 
is determined, when permitted by local law, based on the return on equity (ROE) performance of the Group (for additional information, 
see paragraph 3.1 “Employee incentives and profit-sharing” of Chapter 8).

6.2.3. Employee shareholding

The total number of TOTAL shares held by employees as of December 31, 2011, is as follows:

“TOTAL ACTIONNARIAT FRANCE”                                                                                                                                                 78,607,765
“TOTAL ACTIONNARIAT INTERNATIONAL CAPITALISATION”                                                                                                         19,691,590
ELF PRIVATISATION N°1                                                                                                                                                                     929,494
Shares held by U.S. employees                                                                                                                                                           454,305
Group Caisse Autonome (Belgium)                                                                                                                                                       436,431
TOTAL shares from the exercise of the Company’s stock options 
and held as registered shares within a Company Savings Plan (PEE)(a)                                                                                               3,293,822

Total shares held by employee shareholder funds                                                                                                                 103,413,407

(a) Company savings plans.

Registration Document 2011. TOTAL

135

5 Corporate governance

Employees, share ownership

As of December 31, 2011, the employees of the Group held, 
on the basis of the definition of employee shareholding contained 
in Article L. 225-102 of the French Commercial Code, 103,413,407
TOTAL shares, representing 4.37% of the Company’s share capital
and 8.01% of the voting rights that could be exercised at 
a Shareholders’ Meeting on that date.

The management of each of the three collective investment funds
mentioned above is controlled by a dedicated supervisory board,
two-third of its members representing holders of fund units 
and one-third representing the Company. This board is responsible
for reviewing the collective investment funds’ management report
and annual financial statements as well as the financial,
administrative and accounting management, exercising voting
rights attached to portfolio securities, deciding contribution 
of securities in case of a public tender offer, deciding mergers, 
spin-offs or liquidations, and granting its approval prior to changes
in the rules and procedures of the collective investment fund 
in the conditions provided for by the rules and procedures.

These rules and procedures also stipulate a simple majority 
vote for decisions, except for decisions requiring a qualified majority
vote of two-third plus one related to a change in a fund’s rules 
and procedures, its conversion or disposal, and decisions related 
to contribution of securities of the Elf Privatisation collective
investment fund in case of a public tender offer.

For employees holding shares outside of the employee collective
investment funds mentioned in the table above, voting rights 
are exercised individually.

6.2.4. Capital increase reserved 
for Group employees

At the Shareholders’ Meeting held on May 21, 2010, the shareholders
delegated to the Board of Directors the authority to increase the share
capital of the Company in one or more transactions and within 
a maximum period of twenty-six months from the date 
of the meeting, reserving subscriptions for such issuance to the Group
employees participating in a company savings plan in accordance
with the provisions of Articles L. 3332-2 and L. 3332-18 and
following of the French Labor Code, and Articles L. 225-129-2,
L. 225-129-6 and L. 225-138-1 of the French Commercial Code.
The number of ordinary shares that are likely to be issued pursuant
to this delegation of authority will not exceed 1.5% of the share
capital outstanding on the date of the meeting of the Board of
Directors at which a decision to proceed with an issuance is made.

Pursuant to this delegation of authority, the Board of Directors
decided on October 28, 2010 to proceed with a capital increase 
of a maximum of 12 million shares reserved for TOTAL employees
in 2011, bearing dividends as of January 1, 2010. The Board 
of Directors decided to delegate the authority to set the subscription
period to the Chairman and Chief Executive Officer.

On March 14, 2011, the Chairman and Chief Executive Officer
decided that the subscription period would be set from March 
16 to April 1, 2011 and acknowledged that the subscription price
per ordinary share would be set at €34.80.

The subscription resulted in the issuance in 2011 of 8,902,717
TOTAL shares.

6.3. Shares held by the administration and management bodies

As of December 31, 2011, based on information from the members
of the Board and the share registrar, the members of the Board 
and the Group Executive Officers (Management Committee 
and Treasurer) held a total of less than 0.5% of the share capital:

– Members of the Board of Directors (including the Chairman 

and Chief Executive Officer): 317,306 shares;

– Chairman and Chief Executive Officer: 105,556 shares

and 53,869 shares of the “TOTAL ACTIONNARIAT FRANCE”
collective investment plan;

By decision of the Board of Directors:

– The Chairman and the Chief Executive Officer are required 
to hold a number of shares of the Company equal in value 
to two years of the fixed portion of their annual compensation.

– Members of the Executive Committee are required to hold 

a number of shares of the Company equal in value to two years
of the fixed portion of their annual compensation. These shares
have to be acquired within three years from the appointment 
to the Executive Committee.

– Management Committee (including the Chief Executive Officer)

The number of TOTAL shares to be considered includes:

and Treasurer: 623,449 shares.

– directly held shares, whether or not they are subject to transfer

restrictions; and

– shares in collective investment funds invested in TOTAL shares.

136

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Corporate governance 5

Employees, share ownership

6.3.1. Summary of transactions in the Company’s securities 
(Article L. 621-18-2 of the French Monetary and Financial Code)

The following table presents transactions, of which the Company has been informed, in the Company’s shares or related financial
instruments carried out in 2011 by the individuals concerned under paragraphs a) through c) of Article L. 621-18-2 of the French Monetary
and Financial Code.

Year 2011                                                                                             Acquisition Subscription         Transfer      Exchange        Exercise 
                                                                                                                                                                                                          of stock 
                                                                                                                                                                                                            options

Christophe de Margerie(a)         TOTAL shares                                                       -                     -           93,250                     -         113,576
                                                Shares in collective investment 
                                                    plans (FCPE), and other related 
                                                    financial instruments(b)                                 5,340.09                     -                     -                     -                     -
Michel Bénézit(a)                       TOTAL shares                                                       -                     -                     -                     -                       
                                                Shares in collective investment 
                                                    plans (FCPE), and other related 
                                                    financial instruments(b)                                    626.95       13,341.83         6,828.94                     -                     -
François Cornélis(a)                   TOTAL shares                                                       -                     -             9,000                     -                       
                                                    Shares in collective investment 
                                                    plans (FCPE), and other related 
                                                    financial instruments(b)                                 1,883.86       11,440.06         5,876.63                     -                     -
Yves-Louis Darricarrère(a)           TOTAL shares                                                       -                     -           14,412                     -             6,412
                                                Shares in collective investment 
                                                    plans (FCPE), and other related 
                                                    financial instruments(b)                                    901.20       20,088.29       10,319.28                     -                       
Jean-Jacques Guilbaud(a)         TOTAL shares                                                       -                     -           29,163                     -           29,163
                                                Shares in collective investment 
                                                    plans (FCPE), and other related 
                                                    financial instruments(b)                                 1,008.85       14,320.92         8,636.03                     -                     -
Bertrand Jacquillat(a)(c)               TOTAL shares                                                   300                     -                   33                     -                     -
                                                Shares in collective investment 
                                                    plans (FCPE), and other related 
                                                    financial instruments(b)                                             -                     -                     -                     -                     -
Patrick de La Chevardière(a)       TOTAL shares                                                       -                     -                     -                     -                     -
                                                Shares in collective investment 
                                                    plans (FCPE), and other related 
                                                    financial instruments(b)                                    756.08       14,998.66         7,587.71                     -                     -

(a) Including the related individuals in the meaning of the provisions of the Article R. 621-43-1 of the French Monetary and Financial Code.
(b) Collective investment funds (FCPE) primarily invested in Company shares.
(c) Director and member of the Audit Committee until May 13, 2011.

Registration Document 2011. TOTAL

137

138

TOTAL. Registration Document 2011

TOTAL and its shareholders 6

TOTAL and its shareholders

1.     Listing details                                                                                                   140

1.1.       Listing  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140
1.2.       Share performance  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141

2.     Dividend                                                                                                           144

2.1.       Dividend policy  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144
2.2.       Dividend payment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145
2.3.       Coupons  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145

3.     Share buybacks                                                                                               146

3.1.       Share buybacks and cancellations in 2011  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146
3.2.       Board’s report on share buybacks and sales  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146
3.3.       2012-2013 share buyback program  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148

4.     Shareholders                                                                                                    150

4.1.       Relationship between TOTAL and the French State  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150
4.2.       Merger of Total with PetroFina in 1999  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150
4.3.       Merger of TotalFina with Elf Aquitaine  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150
4.4.       Major shareholders  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151
4.5.       Treasury shares  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152
4.6.       Shares held by members of the administrative and management bodies  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153
4.7.       Employee shareholding  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153
4.8.       Shareholding structure  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153
4.9.       Regulated agreements and undertakings and related party transactions  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153

5.     Information for overseas shareholders                                                              154

5.1.       United States holders of ADRs  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154
5.2.       Non-resident shareholders (other than U.S. Shareholders)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154
5.3.       Dividends  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154

6.     Investor Relations                                                                                             155

6.1.       Communication policy  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155
6.2.       Relationships with institutional investors and financial analysts  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155
6.3.       A quality relationship serving Individual Shareholders  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156
6.4.       Registered shareholding  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157
6.5.       Individual Shareholders Department Contacts  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157
6.6.       2012 Schedule  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .158
6.7.       2013 Schedule  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .158
6.8.       Investor Relations Department contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .158

Registration Document 2011. TOTAL

139

1.1.7. Market capitalization 
as of December 31, 2011 (1)

€93.4 billion (2)

$120.8 billion (3)

1.1.8. Percentage of free float

90% (4)

1.1.9. Par value

€2.50

1.1.10. Credit ratings of the long-term and
short-term debt (long term/outlook/short term)

as of December 31

2011

2010

Standard & Poor’s
Moody’s
DBRS

AA-/Stable/A-1+
Aa1/Stable/P-1
AA/Stable/R-1 (middle)

AA/Negative/A-1+
Aa1/Stable/P-1
AA/Stable/R-1 (middle)

6 TOTAL and its shareholders

Listing details

1. Listing details

1.1. Listing

1.1.1. Exchanges

Paris, Brussels, London and New York

1.1.2. Codes

ISIN
Reuters
Bloomberg
Datastream
Mnémo

FR0000120271
TOTF.PA
FP FP
F:TAL
FP

1.1.3. Included in the following stock indexes

CAC 40, Euro Stoxx 50, Stoxx Europe 50, DJ Global Titans

1.1.4. Included in the following ESG indexes
(Environment, Social, Governance)

DJSI World, DJSI Europe, FTSE4Good, ASPI

1.1.5. Weight in indexes 
as of December 31, 2011

CAC 40
EURO STOXX 50
STOXX EUROPE 50
DJ GLOBAL TITANS

14.4%
6.6%
3.5%
1.8%

1st position
1st position
9th position
25th position

1.1.6. Largest market capitalization 
on Euronext Paris and in the euro zone 
as of December 31, 2011

TOTAL is the largest capitalization on the Euronext Paris regulated
market. The largest companies by market capitalization in the euro
zone (a) are:

As of December 31, 2011
(B€)

TOTAL
Sanofi
Anheuser-Busch InBev
Siemens
ENI

93.4
76.1
76.0
67.6
64.1

(a) Based on the Euro Stoxx 50. Source: Bloomberg for companies other than TOTAL.

(1) Shares outstanding as of December 31, 2011: 2,363,767,313.
(2) TOTAL share price in Paris as of December 31, 2011: €39.50.
(3) TOTAL ADR price in New York as of December 31, 2011: $51.11.
(4) Source: Euronext.

140

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TOTAL and its shareholders 6

Listing details

1.2. Share performance

TOTAL share price (in euros) 
in Paris (2008-2011)(a)

TOTAL ADR price (in dollars) 
in New York (2008-2011)(a)

2008

2009

2010

2011

2008

2009

2010

2011

120
110
100
90
80
70
60
50
40

120
110
100
90
80
70
60
50
40

TOTAL

CAC 40

Eurostoxx 50

Source: Bloomberg - Share price as of December 31, 2011: €39.50. 
(a) Base 100 as of January 1, 2008.

TOTAL

Dow Jones
Source: Bloomberg - ADR price as of December 31, 2011: $51.11. 
(a) Base 100 as of January 1, 2008.

1.2.1. Arkema spin-off

Within the framework of the spin-off of Arkema’s chemical activities
from the Group’s other chemical activities, the Shareholders’ Meeting
of May 12, 2006 approved TOTAL S.A.’s contribution to Arkema,
under the regulation governing spin-offs, of all its interests in the
businesses included under Arkema’s scope, as well as the allocation
for each TOTAL share of an allotment right for Arkema shares, 
with ten allotment rights entitling the holder to one Arkema share.
Since May 18, 2006, Arkema’s shares have been traded 
on Euronext Paris.

Pursuant to provisions stated in the notice prior to the sale of unclaimed
shares (Avis préalable à la mise en vente de titres non réclamés)
published on August 3, 2006, in the French newspaper Les Échos,
Arkema shares corresponding to allotment rights for fractional
shares which were unclaimed as of August 3, 2008, were sold 
on Euronext Paris at an average price of €32.5721 per share. 
As a result, from August 3, 2008, the indemnity price per share 
of allotment rights for Arkema share is €3.25721 (NYSE Euronext
notice No.PAR_20080812_02958_EUR). BNP Paribas Securities
Services paid an indemnity to the financial intermediaries on
remittance of corresponding allotment rights for Arkema shares.

As from August 4, 2018, the unclaimed amounts will be handed
over to the French Caisse des dépôts et consignations where the
holders will still be able to claim them for a period of twenty years.
After this time limit, the amounts will permanently become the property
of the French State.

1.2.2. Change in share prices in Europe of 
the major European oil companies between
January 1, 2011 and December 31, 2011
(closing price in local currency)

TOTAL (€)
Royal Dutch Shell A (€)
Royal Dutch Shell B (pound sterling)
BP (pound sterling)
ENI (€)

Source: Bloomberg

-0.4%
+13.8%
+16.0%
-1.1%
-2.0%

1.2.3. Change in share prices in the United
States (ADR quotes in dollars for European
companies) of the major international oil
companies between January 1, 2011 and
December 31, 2011 (closing price in dollars)

TOTAL
ExxonMobil
Royal Dutch Shell A
Royal Dutch Shell B
Chevron
BP
ConocoPhillips
ENI

Source: Bloomberg

-4.4%
+15.9%
+9.4%
+14.0%
+16.6%
-3.2%
+7.0%
-5.6%

Registration Document 2011. TOTAL

141

6 TOTAL and its shareholders

Listing details

1.2.4. Appreciation of a portfolio invested in TOTAL shares

Net yield of 4.4% per year over ten years (excluding tax credit).

1.2.5. Multiplication of the initial investment by 1.5 over ten years

As of December 31, 2011, for every €1,000 invested in TOTAL shares by an individual residing in France, assuming that the net dividends
(excluding the tax credit) are reinvested in TOTAL shares, and excluding tax and social withholding.

Average annual 
total return

Value, as of 
December 31, 2011 
of €1,000 invested

Investment date

TOTAL (a)

CAC 40 (b)

TOTAL

CAC 40

1 year
January 1, 2011                                                                                                    5.5%           -14.3%             1,055                 857
5 years January 1, 2007                                                                                                   -1.7%             -7.5%                 918                 677
10 years January 1, 2002                                                                                                    4.4%             -0.9%             1,538                 914
15 years January 1, 1997                                                                                                  11.3%              4.6%             4,982             1,963

(a) TOTAL’s share prices, used for the calculation of the total return (including dividends and appreciation), take into account the adjustment made by Euronext Paris in 2006 ex Arkema’s

share allocation rights.

(b) CAC 40 quotes taken into account to calculate the total return (including dividends and appreciation) include all dividends distributed by the companies that are in the index.

1.2.6. Information summary

Share price
(€)                                                                                                                   2011               2010               2009               2008               2007

Highest (during regular trading session)                                                         44.55               46.74             45.79             59.50             63.40
Lowest (during regular trading session)                                                         29.40               35.66             34.25             31.52             48.33

End of the year (closing)                                                                               39.50               39.65             45.01             38.91             56.83
Average of the last 30 trading sessions of the year (closing)                          37.65               39.16             43.19             39.58             55.31

Trading volume (average per session) (a)
Euronext Paris                                                                                       6,565,732       6,808,245       7,014,959     11,005,751    10,568,310
New York Stock Exchange (number of ADRs)                                        4,245,743       3,329,778       2,396,192       2,911,002      1,882,072

Dividend (b)                                                                                                       2.28                 2.28               2.28               2.28               2.07

(a) Number of shares traded.
(b) The 2011 dividend is subject to the approval by the Shareholders’ Meeting on May 11, 2012. This amount includes the three quarterly 2011 dividends, each of €0.57 per share, 
paid on September 22, 2011, December 22, 2011 and March 22, 2012, and is eligible for the 40% rebate applying to individuals residing in France for tax purposes provided for 
by Article 158 of the French General Tax Code.

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TOTAL and its shareholders 6

Listing details

1.2.7. TOTAL share price over the past eighteen months (Euronext Paris) (a)

                       Average daily 
volume (b)

Highest price 
quoted (b)
(€)

Lowest price 
quoted
(€)

September 2010                                                                                                                                  6,210,487           39.670           36.770
October 2010                                                                                                                                       5,822,245           39.720           37.520
November 2010                                                                                                                                   6,719,213           41.275           36.910
December 2010                                                                                                                                   5,162,212           40.790           37.195
January 2011                                                                                                                                       6,530,899           43.575           40.010
February 2011                                                                                                                                     6,214,549           44.470           42.325
March 2011                                                                                                                                         6,666,577           44.550           39.710
April 2011                                                                                                                                             5,194,138           43.730           40.340
May 2011                                                                                                                                             5,806,592           43.605           39.050
June 2011                                                                                                                                           5,538,109           40.235           37.305
July 2011                                                                                                                                             5,512,239           40.895           37.385
August 2011                                                                                                                                         9,087,194           38.110           30.335
September 2011                                                                                                                                  8,892,990           34.820           29.400
October 2011                                                                                                                                       7,406,110           39.810           31.730
November 2011                                                                                                                                   6,225,062           38.705           34.570
December 2011                                                                                                                                   5,307,713           39.605           35.940
January 2012                                                                                                                                       5,924,309           40.890           38.570
February 2012                                                                                                                                     4,675,941           42.400           40.225
Maximum for the period                                                                                                                                                44.550                       
Minimum for the period                                                                                                                                                                       29.400

(a) Source: Euronext Paris.
(b) Number of shares traded.

TOTAL share price at closing (Euronext Paris)
(€)

2010

2011

48

46

44

42

40

38

36

34

32

30

TOTAL average daily volume traded (Euronext Paris)

(in millions of shares)

2010

2011

11.55

7.88

8.18

7.10

6.09

5.74

6.29

5.30

6.21

5.82

6.72

6.53

6.21

6.67

5.16

5.81 5.54 5.51

5.19

6.23

5.31 

9.09 8.89

7.41

J a n u ary

F e bru ary

M arc h

A pril

M ay

J u n e

J uly

S e pte m b er
A u g u st

O cto b er

N o ve m b er

D e c e m b er

J a n u ary

F e bru ary

M arc h

A pril

M ay

J u n e

J uly

A u g o u st

S e pte m b er

O cto b er

N o ve m b er

D e c e m b er

Registration Document 2011. TOTAL

143

6 TOTAL and its shareholders

Dividend

2. Dividend

2.1. Dividend policy

2.1.1. Dividend payment policy

Until the payment of the 2010 dividend, the Company paid 
an interim dividend in  November and the remainder after the
Shareholders’ Meeting held in May of each year. Consequently,
for 2010, an interim dividend of €1.14 per share and the remainder
of €1.14 per share were paid respectively on November 17, 2010
and May 26, 2011.

On October 28, 2010, the Board of Directors decided to change 
its interim dividend policy and to adopt a new policy based on
quarterly dividend payments, starting in 2011.

2.1.2. 2011 and 2012 dividends

TOTAL paid three quarterly interim dividends for 2011:

– the Board of Directors decided on the first quarterly interim

dividend of €0.57 on April 28, 2011, with an ex-dividend date 
on September 19, 2011 and a payment date on
September 22, 2011;

– the Board of Directors decided on the second quarterly interim
dividend of €0.57 on July 28, 2011, with an ex-dividend date 
on December 19, 2011 and a payment date on
December 22, 2011;

– the Board of Directors decided on the third quarterly interim
dividend of €0.57 on October 27, 2011, with an ex-dividend
date on March 19, 2012 and a payment date on March 22, 2012.

For 2011, TOTAL plans to continue its dividend policy by proposing
a dividend of €2.28 per share at the Shareholders’ Meeting on
May 11, 2012, including a remainder of €0.57 per share, 
with an ex-dividend date on June 18, 2012, and a payment 
on June 21, 2012. This €2.28 per share dividend is stable
compared to the previous year.

Subject to the applicable legislative and regulatory provisions, 
and pending the approval by the Board of Directors for the interim
dividends and by the shareholders at the Shareholders’ Meeting 
for the accounts and the final dividend, the ex-date calendar for the
interim quarterly dividends and the final dividend for 2012 should 
be as follows:

– 1st interim dividend: September 24, 2012;
– 2nd interim dividend: December 17, 2012;
– 3rd interim dividend: March 18, 2013;
– remainder: June 24, 2013.

The provisional ex-dividend dates above relate to the TOTAL shares
traded on the Euronext Paris.

2007

2008

2009

2010

2011

2.28 €

2.28 €

2.28 €

2.28 €

2.07 €

Final dividend

Interim dividend

In 2011, TOTAL’s pay-out ratio was 45% (1). Changes in the pay-out
ratio (2) for the past five years are as follow:

2007

2008

2009

2010

2011

66%

50%

45%

39%

37%

(1) Based on adjusted fully-diluted earnings per share of €5.06.
(2) Based on adjusted fully-diluted earnings for the relevant year.

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TOTAL and its shareholders 6Dividend

2.2. Dividend payment

BNP Paribas Securities Services manages the payment of the dividend, which is made through financial intermediaries using the Euroclear
France direct payment system.

The Bank of New York Mellon (101 Barclay Street 22 W, New York, NY 10286, USA) manages the payment of dividends to holders 
of American Depositary Receipts (ADRs).

2.2.1. Dividend payment on stock certificates

TOTAL issued stock certificates (certificats représentatifs d’actions, “CRs”) as part of the public exchange offer for PetroFina shares. The CR 
is a stock certificate provided for by French Law, issued by Euroclear France, intended to circulate exclusively outside of France, and which 
may not be held by French residents. The CR is issued as a physical certificate, or registered in a custody account. It has the characteristics 
of a bearer security. The CR is freely convertible from a physical certificate into a security registered on a custody account and conversely.
However, pursuant to the Belgian law of December 14, 2005 on the dematerialization of securities in Belgium, CRs may only be delivered 
in the form of a dematerialized certificate once this law became effective on January 1, 2008. In addition, new CRs were issued following
TOTAL’s four-for-one stock split in 2006. ING Belgique is the bank handling the payment of any coupon detached from any outstanding CR.

No fees are applicable to the payment of coupons detached from CRs, except for any income or withholding taxes; the payment may be
received at the teller windows of the following institutions:
ING Belgique
BNP Paribas Fortis
KBC BANK N.V.

Avenue Marnix 24, 1000 Brussels, Belgium
Montagne du Parc 3, 1000 Brussels, Belgium
Avenue du Port 2, 1080 Brussels, Belgium

2.2.2. Strips-VVPR TOTAL

Strips-VVPR are securities that allow a shareholder residing in Belgium to reduce the Belgian withholding tax applicable to securities income
on the dividend paid by TOTAL from 25% to 21%. However, when the sum of all securities income which are subject to the 21% withholding
tax exceeds €20,020 per year, an additional 4% withholding tax is charged on the dividends subject to the 21% withholding tax. These
Strips-VVPR are traded separately from TOTAL shares and are listed on the semi-official market (marché semi-continu) of the Brussels stock
exchange. In compliance with the Belgian law of December 14, 2005 on the dematerialization of securities in Belgium, the Strips VVPR may
only be delivered in the form of a dematerialized certificate after this law became effective on January 1, 2008.

Strips-VVPR grant rights only if accompanied by TOTAL shares. There were 227,734,056 strips-VVPR TOTAL outstanding as of December 31, 2011.

2.3. Coupons

For the year ended

Ex-dividend 
date

Payment 
date

Expiration
date

Nature and amount 
of the coupon

Net amount
(€)

Net amount
(€) (a)

2004                               11/24/2004             11/24/2004             11/24/2009                         Interim dividend (n°7)              2.4             0.6
                                      05/24/2005             05/24/2005             05/24/2010                                 Remainder (n°8)                 3           0.75

2005                               11/24/2005             11/24/2005             11/24/2010                         Interim dividend (n°9)                 3           0.75
                                      05/18/2006 (b)           05/18/2006 (b)           05/18/2011                               Remainder (n°11)            3.48           0.87

2006                               11/17/2006             11/17/2006             11/17/2011                       Interim dividend (n°19)            0.87           0.87
                                      05/18/2007             05/18/2007             05/18/2012                               Remainder (n°20)                 1                 1

2007                               11/16/2007             11/16/2007             11/16/2012                       Interim dividend (n°21)                 1                 1
                                      05/20/2008             05/20/2008             05/20/2013                               Remainder (n°22)            1.07           1.07

2008                               11/14/2008             11/19/2008             11/19/2013                       Interim dividend (n°23)            1.14           1.14
                                      05/19/2009             05/22/2009             05/22/2014                               Remainder (n°24)            1.14           1.14

2009                               11/13/2009             18/11/2009             18/11/2014                       Interim dividend (n°25)            1.14           1.14
                                      05/27/2010             06/01/2010             06/01/2015                               Remainder (n°26)            1.14           1.14

2010                               11/12/2010             11/17/2010             11/17/2015                       Interim dividend (n°27)            1.14           1.14
                                      05/23/2011             05/26/2011             05/26/2016                               Remainder (n°28)            1.14           1.14

2011 (c)                            09/19/2011             09/22/2011           09/22/2016                    Interim dividend (n°29)            0.57           0.57
                                      12/19/2011             12/22/2011           12/22/2016                    Interim dividend (n°30)            0.57           0.57
                                      03/19/2012             03/22/2012           03/22/2017                    Interim dividend (n°31)            0.57           0.57
                                      06/18/2012             06/21/2012           06/21/2017                             Remainder (n°32)            0.57           0.57

(a) Net amounts adjusted to take into account the four-for-one stock split on May 18, 2006.
(b) In addition, on May 18, 2006, each TOTAL share was granted an allotment right for an Arkema share, with ten allotment rights entitling the holder to one Arkema share.
(c) A resolution will be submitted to the Shareholder’s Meeting on May 11, 2012 to pay a cash dividend of €2.28 per share for fiscal year 2011, including a remainder of €0.57 per share,

with an ex-dividend date on June 18, 2012 and a payment date on June 21, 2012.

Registration Document 2011. TOTAL

145

6

TOTAL and its shareholders
Share buybacks

3. Share buybacks

The Shareholders’ Meeting of May 13, 2011, after acknowledging
the Report of the Board of Directors, authorized the Board of
Directors, in accordance with the provisions of Article L. 225-209 
of the French Commercial Code and of European Regulation
2273/2003 dated December 22, 2003, to buy and sell the
Company’s shares within the framework of a share buyback
program. The maximum purchase price was set at €70 per share.
The number of shares acquired may not exceed 10% of the 
share capital. This authorization was granted for a period 

of eighteen months and replaced the previous authorization 
granted by the Shareholders’ Meeting of May 21, 2010.

A resolution will be submitted to the Shareholders’ Meeting on
May 11, 2012 to authorize trading in TOTAL shares through a share
buyback program performed in accordance with the provisions 
of Article L. 225-209 of the French Commercial Code and of
European Regulation 2273/2003 dated December 22, 2003. 
This program is described in paragraph 3.3 of this Chapter.

3.1. Share buybacks and cancellations in 2011

In 2011, TOTAL did not buy back any shares.

Percentage of share capital bought back (1)

2007

2008

2009

2010

2011

1.2%

1.0%

0.0%

0.0%

0.0%

3.2. Board’s report on share buybacks and sales

3.2.1. Share buybacks during 2011

In 2011, TOTAL did not buy back any shares.

3.2.2. Shares registered in the name 
of the Company and its subsidiaries 
as of December 31, 2011

For shares bought back to be allocated to Company or Group
employees pursuant to of the objectives referred to in Article 3 of
EC Regulation No. 2273/2003 of December 22, 2003, note that,
when such shares are held to cover call options that have expired
or restricted share grants that have not been awarded at the end 
of the vesting period, they will be allocated to new TOTAL share
purchase options plans or restricted share grants that could be
approved by the Board of Directors.

As of December 31, 2011, the Company held 9,222,905 treasury
shares, representing 0.39% of TOTAL’s share capital. By law, the
voting rights and dividend rights of these shares are suspended.

After taking into account the shares held by Group subsidiaries 
that are entitled to a dividend but deprived of voting rights, the total
number of TOTAL shares held by the Group as of December 31, 2011
was 109,554,173, representing 4.63% of TOTAL’s share capital,
comprised of, on the one hand, 9,222,905 treasury shares,
including 6,712,528 shares held to cover restricted share grants
and 2,510,377 shares to cover new share purchase option plans 
or new restricted share grants and, on the other hand, 100,331,268
shares held by subsidiaries.

3.2.3. Sale of shares during 2011

2,933,506 TOTAL shares were sold in 2011 further to the final grant
of shares as part of the share grant plans.

3.2.4. Cancellation of Company shares
during 2009, 2010, 2011 and 2012

Pursuant to the authorization granted by the Shareholders’ Meeting
of May 11, 2007 to reduce the share capital by up to 10% by
canceling shares held by the Company during a 24-month period,

(1) Average share capital of year N = (share capital as of December 31, N-1+share capital as of December 31, N)/2. Excluding share buybacks related to the restricted shares granted 

under the 2005, 2006, 2007 and 2008 plans. 

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TOTAL. Registration Document 2011

TOTAL and its shareholders 6

Share buybacks

the Board of Directors decided on July 30, 2009 to cancel
24,800,000 shares accounted for as long-term securities in the
parent company’s financial statements. This authorization will 
no longer be valid from the date of the Shareholders’ Meeting held
to approve the financial statements for the year ended
December 31, 2011.

Based on 2,363,767,313 shares outstanding as of December 31,
2011, and until the end of the Shareholders’ Meeting called 
to approve the accounts for the financial year ending on
December 31, 2011, the Company may cancel a maximum
of 236,376,731 shares up to and including December 31, 2011,
before reaching the cancellation threshold of 10% of share capital
canceled during a 24-month period.

3.2.5. Reallocation for other approved
purposes during fiscal year 2011

Shares purchased by the Company under the authorization granted
by the Shareholders’ Meeting of May 16, 2008, or under previous
authorizations, were not reallocated in 2011 to purposes other than
those initially specified at the time of purchase.

3.2.6. Conditions for the buyback 
and use of derivative products

Between January 1, 2011 and February 29, 2012, the Company
did not use any derivative products on the financial markets as part
of the share buyback programs successively authorized by the
Shareholders’ Meeting on May 21, 2010 and the Shareholders’
Meeting on May 13, 2011.

3.2.7. Shares held in the name 
of the Company and its subsidiaries 
as of February 29, 2012

As of February 29, 2012, the Company held 9,221,513 treasury
shares, representing 0.39% of TOTAL’s share capital. By law, the
voting rights and dividend rights of these shares are suspended.

After taking into account the shares held by Group subsidiaries 
that are entitled to a dividend but deprived of voting rights, the total
number of TOTAL shares held by the Group as of February 29,
2012 was 109,552,781, representing 4.63% of TOTAL’s share
capital, comprised of, on the one hand, 9,221,513 treasury 
shares, including 6,711,356 shares held to cover restricted share
grants and 2,510,157 shares to cover new share purchase option
plans or new restricted share grants and, on the other hand,
100,331,268 shares held by subsidiaries.

Summary table of transactions completed by the Company involving its own shares from March 1, 2011 to February 29, 2012 (a):

Gross cumulated flows

Open positions as of February 29, 2012

Purchases

Sales

Open buy positions

Open sell positions

Number of shares                                                                            -                     -           Bought          Forward                Sold          Forward 
                                                                                                       -                     -                calls       purchases                calls                sells
Number of shares                                                                            -                     -                     -                     -                     -                     -
Average maximum maturity date                                                     -                     -                     -                     -                     -                     –
Average transaction price (€)                                                           -                     -                     -                     -                     -                     –
Average exercise price                                                                     -                     -                     -                     -                     -                     –
Amounts (M€)                                                                                 -                     -                     -                     -                     -                     –

(a) In compliance with the applicable regulations as of February 29, 2012, the period indicated commenced the day after the date used as a reference for the publication of information

regarding the previous program (Registration Document 2010).

Moreover, 2,934,047 TOTAL shares were sold between March 1, 2011 and February 29, 2012 further to the final grant of shares as part of
the share grant plans.

As of February 29, 2012

Percentage of share capital held by TOTAL S.A.                                                                                                                             0.39%

Number of shares held in portfolio (a)                                                                                                                                                  9,221,513
Book value of portfolio (at purchase price) (M€)                                                                                                                                           364
Market value of the portfolio (M€) (b)                                                                                                                                                             387

Percentage of capital held by the entire Group (c)                                                                                                                             4.63%

Number of shares held in portfolio                                                                                                                                                 109,552,781
Book value of portfolio (at purchase price) (M€)                                                                                                                                       3,390
Market value of the portfolio (M€) (b)                                                                                                                                                          4,600

(a) TOTAL S.A. did not buy back any shares during the 3 business days preceding February 29, 2012. As a result, TOTAL S.A. owns all the shares held in portfolio as of this date.
(b) Based on a closing price of €41.99 per share as of February 29, 2012.
(c) TOTAL S.A., Total Nucléaire, Financière Valorgest, Sogapar and Fingestval.

Registration Document 2011. TOTAL

147

6 TOTAL and its shareholders

Share buybacks

3.3. 2012-2013 share buyback program

3.3.1. Description of the share 
buyback program under Article 241-1 
and following of the French Financial 
Markets Authority (Autorité des marchés
financiers) General Regulation

Objectives of the share buyback program:

– reduce the Company’s capital through the cancellation of shares;

– honor the Company’s obligations related to securities convertible

or exchangeable into Company shares; and

– honor the Company’s obligations related to stock option

programs or other share grants to the Company’s management
and employees of the Company or Group Companies;

– deliver shares (by exchange payment or otherwise) in case 

of external growth operations;

– animate the secondary market or the liquidity of the TOTAL 

share as part of a liquidity agreement.

3.3.2. Legal framework

Implementation of the share buyback program, which falls within
the legal framework created by French Law No. 98-546 of July 2, 1998,
containing various economic and financial provisions and within the
framework of the provisions of European Regulation No. 2273/2003
of December 22, 2003 is subject to approval by TOTAL S.A.
Shareholders’ Meeting of May 11, 2012, through the fourth resolution,
which reads as follows:

“Upon presentation of the report by the Board of Directors, and
certain information appearing in the description of the program
prepared in accordance with Articles 241-1 and thereafter of 
the General Regulation (règlement général) of the French Financial
Markets Authority (Autorité des marchés financiers) and pursuant to
the provisions of Article L. 225-209 of the French Commercial Code
and of Council Regulation No. 2273/2003 dated December 22,
2003, and voting under conditions for quorum and majority required
for ordinary general meetings, the shareholders hereby authorize
the Board of Directors to buy or sell shares of the company within
the framework of a share buyback program.

The purchase, sale or transfer of these shares can be completed 
by any means on regulated markets, multilateral trading facilities 
or over the counter, including the purchase or sale of blocks of
shares under the conditions authorized by the relevant market
authorities. Within this framework, this includes using any financial
derivative instrument traded on regulated markets, multilateral
trading facilities or over the counter and implementing option
strategies.

These transactions may be carried out at any time, except any
public offering periods applying to the Company’s share capital, 
in accordance with the applicable rules and regulations.

The maximum purchase price is set at €70 per share.

Pursuant to Article L. 225-209 of the French Commercial Code, 
the maximum number of shares that may be bought back under
this authorization may not exceed 10% of the total number of shares
outstanding, with this limit applying to an amount of the Company’s
share capital that will be adjusted, if necessary, to include transactions
affecting the share capital subsequent to this meeting; purchases
made by the Company cannot in any case result in the Company
holding more than 10% of the share capital, either directly or
indirectly through subsidiaries.

As of December 31,2011, of the 2,363,767,313 shares 
outstanding at this date, the Company held 9,222,905 shares
directly and 100,331,268 shares indirectly through its subsidiaries,
for a total of 109,554,173 shares. Under these circumstances, 
the maximum number of shares that the Company could buy 
back is 126,822,558 shares, and the maximum amount that the
Company may spend to acquire such shares is €8,877,579,060.

The purpose of this share buyback program is to reduce 
the number of shares outstanding or to allow the Company to fulfill
its engagements in connection with:

– convertible or exchangeable securities that may give holders

rights to receive shares upon conversion or exchange,

– share purchase option plans, employee shareholding plans,
company savings plans, or other share allocation programs 
for management or employees of the Company or of Group
companies (in particular as part of restricted share grants).

Share buybacks could be motivated by a market practice
recognized by the French Financial Market Authority, knowingly:

– deliver shares (by exchange payment or otherwise) in case 

of external growth, merger, spin-off or contribution operations,
without exceeding the limit stipulated in article L.225-209,
paragraph 6 of the French Commercial Code, in the merger,
spin-off or contribution operation; or

– animate the secondary market or the liquidity of the TOTAL share
by an investment service provider as part of a liquidity agreement
compliant with the ethical rules recognized by the French
Financial Market Authority.

This program may also be used by the Company to trade in its 
own shares, either on or off the market, for any other purpose 
that is authorized or any permitted market practice, or any other
purpose that may be authorized or any other market practice that
may be permitted under the applicable law or regulation. In case 
of transactions other than the mentioned intended purpose, 
the Company will inform its shareholders in a press release.

According to the intended purpose, the treasury shares that 
are acquired by the Company through this program may be:

– canceled up to the maximum legal limit of 10% of the total
number of shares outstanding on the date of the operation
during each 24-month period;

– granted to the employees of the Group and to the management

of the Company or of other companies in the Group;

In case of a capital increase by incorporation of reserves and
restricted share grants, and in the case of a stock-split or a reverse-
stock-split, this maximum price shall be adjusted by applying the
ratio of the number of shares outstanding before the transaction to
the number of shares outstanding after the transaction.

– delivered to the holders of Company’s share purchase options

having exercised such options;

– sold to employees, either directly or through the intermediary 

of Company savings plans; or

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TOTAL. Registration Document 2011

TOTAL and its shareholders 6

Share buybacks

– delivered to the holders of securities that grant such rights 

to receive such shares, either through redemption, conversion,
exchange, presentation of a warrant or in any other manner;

– used in any other manner that is consistent with the purpose

stated in this resolution.

While they are held by the Company, such shares will be deprived
of voting rights and dividend rights.

This authorization is granted for an 18-month period from the date
of this meeting.

The Board of Directors is hereby granted full authority, with the right
to delegate such authority, to undertake all actions necessary or
desirable to carry out the program or programs authorized by this
resolution. This resolution renders ineffective, up to unused portion,
the fifth resolution of the Shareholders’ Meeting held on
May 13, 2011.”

The Shareholders’ Meeting of May 11, 2007 had also authorized
the Board of Directors to reduce the capital by cancellation of
shares up to a maximum of 10% of the share capital over a period
of twenty-four months. As this authorization is valid until May 11, 2012 
only, it is subject to the new approval of the TOTAL S.A.
Shareholders’ Meeting of May 11, 2012, through the twentieth
resolution, which reads as follows:

“Upon presentation of the report of the Board of Directors and 
the auditors’ special report, and ruling under conditions for quorum
and majority required for extraordinary general meetings, the
shareholders hereby authorize the Board of Directors, in
accordance with Article L. 225-209 and following of the French
Commercial Code and Article L. 225-213 of the same Code, 
to reduce the company’s capital on one or more occasions by
canceling shares that the Company holds within the legal limits.

The maximum number of shares that may be cancelled under this
authorization may not exceed 10% of the total number of shares
outstanding, during a 24-month period, with this limit applying 
to a number of shares that will be adjusted, if necessary, to include
transactions affecting the share capital subsequent to this meeting.

The shareholders hereby grant all powers to the Board of Directors,
with the option to sub-delegate such powers under conditions
provided for by law, to carry out such capital reduction or
reductions based on its decisions alone, in 24-month periods and
within the limit of 10% of the total number of shares outstanding as
of the transaction date, to decide on the conditions of the capital
reduction operations and confirm their execution, and to apply 
the difference between the buyback value of the securities and their
par value against any reserves or premiums, to amend the by-laws
accordingly, and to complete all necessary formalities related
thereto.

This authorization is granted for five years will no longer be valid
from the date of the Shareholders’ Meeting held to approve 
the financial statements for the year ending December 31, 2016.”

3.3.3. Conditions

Maximum share capital to be purchased and maximum funds
allocated to the transaction

The maximum number of shares that may be purchased under 
the authorization proposed to the Shareholders’ Meeting of
May 11, 2012, may not exceed 10% of the total number of shares
outstanding, with this limit applying to an amount of the Company’s
share capital that will be adjusted, if necessary, to include
transactions affecting the share capital subsequent to this meeting;
purchases made by the Company cannot in any case result in the
Company holding more than 10% of the share capital, either
directly or indirectly through subsidiaries.

Before any share cancellation under the authorization given by 
the Shareholders’ Meeting of May 11, 2007, based on the number
of shares outstanding as of December 31, 2011 (2,363,767,313
shares), and given the 109,554,173 shares held by the Group 
as of February 29, 2012, representing 4.63% of the share capital,
the maximum number of shares that may be purchased would
be 126,822,558 shares, representing a theoretical maximum
investment of €8,877,579,060 based on the maximum purchase
price of €70.

Conditions for buybacks

Such shares may be bought back by any means on regulated
markets, multilateral trading facilities or over the counter, including
the purchase or sale of blocks of shares under the conditions
authorized by the relevant market authorities. Within this
framework, this includes using any financial derivative instrument
traded on a regulated market, or over the counter and
implementing option strategies, with the Company taking
measures, however, to avoid increasing the volatility of its stock.
The portion of the program realized through the purchase of blocks
of shares will not be subject to quota allocation, up to the limit 
set by this resolution. These shares may be bought back at any
time in accordance with current regulation, except any public
offering periods applying to the Company’s share capital.

Duration and schedule of the share buyback program

In accordance with the fourth resolution, which will be subject 
to approval of the Shareholders’ Meeting of May 11, 2012, the
share buyback program may be implemented over an 18-month
period following the date of this meeting, expiring therefore on
November 11, 2013.

Transactions carried out under the previous program

Transactions carried out under the previous program are listed 
in the special report of the Board of Directors on share buybacks
(see paragraph 3.2 of this Chapter).

Registration Document 2011. TOTAL

149

6 TOTAL and its shareholders

Shareholders

4. Shareholders

4.1. Relationship between TOTAL and the French State

Since the decree of December 13, 1993 providing for a unique Elf Aquitaine share to the French State was repealed on October 3, 2002, 
no agreement governing shareholding relationships between TOTAL (or its subsidiary Elf Aquitaine) and the French State has been implemented.

4.2. Merger of Total with PetroFina in 1999

In December, 1998, Total (1) signed an in-kind contribution
agreement with Electrafina, Investor, Tractebel, Electrabel and 
AG 1824 (the Contributors), under which the Contributors
exchanged their PetroFina shares. Total then launched in 1999 
a public exchange offer for the remaining PetroFina shares 
not in its possession, at the same exchange ratio as the previous 
one. Following this public offer, Total held 98.8% of Petrofina’s
share capital.

In October 2000, TotalFinaElf launched, at the same exchange 
ratio as the previous one, a complementary public exchange offer
for the PetroFina shares not yet held by the Company. As of
December 31, 2000, TotalFinaElf held 99.6% of PetroFina’s share
capital. Then in April 2001, the Extraordinary Shareholders’ Meeting
of Total Chimie approved TotalFinaElf’s contribution to Total Chimie

(a 100% subsidiary of TOTAL S.A.) of the entire equity stake 
held by the Company in PetroFina. Finally in September 2001, 
the Board of Directors of Total Chimie decided to launch 
a squeeze-out procedure for the 90,129 PetroFina shares not yet
held. Since the end of the squeeze-out, all shares of PetroFina 
have been held by Total Chimie.

In May 2003, minority PetroFina shareholders, holding 
4,938 shares, brought a complaint against Total Chimie S.A. 
and PetroFina S.A. before the Commercial Court of Brussels
contesting, in particular, the price offered by Total Chimie in the
squeeze-out procedure. In June 2006, TOTAL S.A became party 
to this lawsuit. At the end of 2011, these minority shareholders
voluntarily withdrew their lawsuit, thereby definitively terminating 
the legal proceedings they had initiated.

4.3. Merger of TotalFina with Elf Aquitaine

In 1999, the Boards of Directors of TotalFina and Elf Aquitaine
recommended to their shareholders that the two companies merge
through a public exchange offer. TotalFina acquired 254,345,078
shares of Elf Aquitaine in exchange for 371,735,114 new TotalFina
shares. In 2000, the Board of Directors launched an offer for the
remaining Elf Aquitaine shares not yet held by the Company. Upon
completion of this offer, TotalFinaElf acquired 10,828,326 shares 
of Elf Aquitaine in exchange for 14,437,768 new TotalFinaElf shares.

Pursuant to the public tender offer followed by a squeeze out
announced on March 24, 2010, TOTAL S.A. now owns 100% 
of the securities issued by Elf Aquitaine.

The offer, which took place from April 16 to 29, 2010, at the price
of €305 per share (including the remaining 2009 dividend), targeted

all of the Elf Aquitaine shares that were not held directly 
or indirectly by TOTAL S.A., representing 1,468,725 Elf Aquitaine
shares (0.52% of the share capital and 0.27% of the company’s
voting rights).

The squeeze out procedure was implemented on April 30, 2010 
to acquire all the Elf Aquitaine shares targeted by the offer 
and which had not been tendered to the offer by the minority
shareholders upon payment of a compensation per share 
set at the price of the offer, i.e., €305 per Elf Aquitaine share 
(including the remaining 2009 dividend).

Elf Aquitaine shares were delisted from Euronext Paris 
on April 30, 2010 (AMF notice No. 210C0376).

(1) The name “Total” was changed to “TotalFina S.A.” on June, 14 1999. The name “TotalFina S.A” was then changed to “TotalFinaElf S.A” by the Shareholders’ Meeting of March 22, 2000.

It was then changed to “TOTAL S.A.” by the Shareholders’ Meeting of May 6, 2003. 

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4.4. Major shareholders

4.4.1. Changes in major shareholders’ holdings

The major shareholders of TOTAL as of December 31, 2011, 2010 and 2009 are set forth in the table below:

As of December 31

% of share 
capital

% of voting
rights

2011

% of 
theoretical 
voting rights (a)

2010

2009

% of share 
capital

% of voting
rights

% of share 
capital

% of voting
rights

Groupe Bruxelles Lambert (b) (c)                                           4.0               4.0               3.7                 4.0               4.0               4.0               4.0
Compagnie Nationale à Portefeuille (b) (c)                             1.5               1.6               1.4                 1.6               1.6               1.4               1.4
BNP Paribas (b)                                                                 0.2               0.2               0.1                 0.2               0.2               0.2               0.2

Group employees (b) (d)                                                       4.4               8.0               7.4                 4.0               7.7               3.9               7.5

Other registered shareholders (non-Group)                       1.7               2.8               2.6                 1.4               2.5               1.4               2.4

Treasury shares                                                                4.6                   -               8.1                 4.8                   -               4.9                   -
Of which TOTAL S.A.                                                     0.4                   -               0.4                 0.5                   -               0.6                   -
Of which Total Nucléaire                                                0.1                   -               0.2                 0.1                   -               0.1                   -
Of which subsidiaries of Elf Aquitaine                             4.2                   -               7.6                 4.2                   -               4.2                   -

Other bearer shareholders                                             83.6             83.5             76.7               84.0             84.0             84.2             84.5
of which holders of ADS (e)                                             8.7               8.7               8.0                 8.0               8.0               7.5               7.6

(a) Pursuant to article 223-11 of the AMF General Regulation, the number of theoretical voting rights is calculated on the basis of all outstanding shares to which voting rights are attached,

including treasury shares that are deprived of voting rights.

(b) Shareholders with an executive officer (or a representative of employees) or director serving as a director of TOTAL S.A.
(c) Groupe Bruxelles Lambert is a company controlled jointly by the Desmarais family and Frère-Bourgeois S.A., and for the latter mainly through its direct and indirect interest in

Compagnie Nationale à Portefeuille. In addition, Groupe Bruxelles Lambert and Compagnie Nationale à Portefeuille declared their acting in concert.

(d) Based on the definition of employee shareholding pursuant to Article L. 225-102 of the French Commercial Code.
(e) American Depositary Shares listed on the New York Stock Exchange.

As of December 31, 2011, the holdings of the major shareholders were calculated based on 2,363,767,313 shares,
representing 2,368,716,634 voting rights exercisable at Shareholders’ Meetings or 2,578,602,075 theoretical voting rights (1) including:

– 9,222,905 voting rights attached to the 9,222,905 TOTAL shares held by TOTAL S.A. that are deprived of voting rights; and

– 200,662,536 voting rights attached to the 100,331,268 TOTAL shares held by TOTAL S.A. subsidiaries that cannot be exercised 

at Shareholders’ Meetings.

For prior years, the holdings of the major shareholders were established on the basis of 2,349,640,931 shares, to which were attached
2,350,274,592 voting rights that could be exercised at the Shareholders’ Meeting, as of December 31, 2010, and of 2,348,422,884 shares
to which were attached 2,339,384,550 voting rights that could be exercised at the Shareholders’ Meeting, as of December 31, 2009.

4.4.2. Identification of the holders 
of bearer shares

In accordance with Article 9 of its by-laws, the Company is authorized,
to the extent permitted under applicable law, to identify the holders
of securities that grant immediate or future voting rights at the
Company’s Shareholders’ Meetings.

4.4.3. Temporary transfer of securities

Pursuant to legal obligations, any legal entity or individual (with the
exception of those described in paragraph IV-3° of Article L. 233-7
of the French Commercial Code) holding alone or together a
number of shares representing more than 0.5% of the Company’s

voting rights pursuant to one or several temporary transfers 
or similar operations as described by Article L. 225-126 of the
French Commercial Code is required to inform the Company and
the French Financial Markets Authority of the number of shares
temporarily held no later than the third business day preceding 
the shareholders’ meeting at midnight.

Declarations are to be e-mailed to the Company at: 
holding.df-shareholdingnotification@total.com

Failing to declare such information, any share bought under any 
of the above described temporary transfer operations shall be
deprived of voting rights at the relevant Shareholders’ Meeting and
at any Shareholders’ Meeting that would be held until such shares
are transferred again or returned.

(1) Pursuant to Article 223-11 of the AMF General Regulation, the number of theoretical voting rights is calculated on the basis of all outstanding shares, including those shares held by the Group

that are deprived of voting rights.

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Shareholders

4.4.4. Thresholds notifications

4.4.6. Holdings above the legal thresholds

In addition to the legal obligation to inform the Company and the
French Financial Markets Authority within four business days when
thresholds representing 5%, 10%, 15%, 20%, 25%, 30%, 1/3,
50%, 2/3, 90% or 95% of the share capital or voting rights (1)
are crossed (Article L. 233-7 of the French Commercial Code), 
any individual or entity who directly or indirectly comes to hold 
a percentage of the share capital, voting rights or rights giving
future access to the share capital of the Company which is equal 
to or greater than 1%, or a multiple of this percentage, is required
to notify the Company within fifteen days by registered mail with
return receipt requested, and declare the number of securities held.

In case the shares above these thresholds are not declared, any
undeclared shares held in excess of the threshold and may 
be deprived of voting rights at future Shareholders’ Meetings if, at
that meeting, the failure to make a declaration is acknowledged and
if one or more shareholders holding collectively at least 3% of the
Company’s share capital or voting rights so request at that meeting.

All individuals and entities are also required to notify the Company
in due form and within the time limits stated above when their direct
or indirect holdings fall below each of the aforementioned
thresholds.

Declarations are to be sent to the Vice President of the Investor
Relations department in Paris (contact details in paragraph 6.8 
of this Chapter).

4.4.5. Legal threshold notifications in 2011

Société Générale reported that it had passed:

– on May 6, 2011, above the thresholds of 5% of the share capital

and the voting rights of the Company, and that it held after
crossing the thresholds 6.86% of the share capital and 6.29% 
of the voting rights of the Company;

In accordance with Article L. 233-13 of the French Commercial
Code, only one shareholder, Compagnie Nationale à Portefeuille
(CNP) and Groupe Bruxelles Lambert (GBL), acting in concert,
holds 5% or more of TOTAL’s share capital at year-end 2011(2).

In addition, two known shareholders held 5% or more of 
the voting rights exercisable at TOTAL Shareholders’ Meetings 
at year-end 2011:

– CNP jointly with GBL

In the AMF notice No. 209C1156 dated September 2, 2009,
CNP and GBL acting in concert declared that they held more
than the threshold of 5% of the voting rights of TOTAL as of
August 25, 2009 and held 127,149,464 TOTAL shares
representing 127,745,604 voting rights, i.e. 5.42% of the share
capital and 5.0009% of the theoretical voting rights (3) (based 
on a share capital of 2,347,601,812 shares representing
2,554,431,468 voting rights). To the Company’s knowledge,
CNP, jointly with GBL, held, as of December 31, 2011, 5.52% 
of the share capital representing 5.53% of the voting rights
exercisable at Shareholders’ Meetings and 5.08% of the
theoretical voting rights (3).

– The collective investment fund 
(fonds commun de placement)
“TOTAL ACTIONNARIAT FRANCE”

To the Company’s knowledge, the collective investment fund
(fonds commun de placement) “TOTAL ACTIONNARIAT
FRANCE” held, as of December 31, 2011, 3.33% of the share
capital representing 6.12% of the voting rights exercisable 
at a Shareholders’ Meeting and 5.62% of the theoretical 
voting rights (3).

4.4.7. Shareholders’ agreements

– on May 25, 2011, below the thresholds of 5% of the share

TOTAL is not aware of any agreements among its shareholders.

capital and the voting rights of the Company, and that it held
after crossing the thresholds 4.92% of the share capital
and 4.50% of the voting rights of the Company.

4.5. Treasury shares

As of December 31, 2011, the Company held 109,554,173 TOTAL
shares either directly or through its indirect subsidiaries, which
represented 4.63% of the share capital, as of this date. By law,
these shares are also deprived of voting rights.

Refer to Chapter 8 paragraph 1.5 of this registration document for
more information.

4.5.1. TOTAL shares held directly 
by the Company (treasury shares)

The Company held 9,222,905 treasury shares as of December 31,
2011, representing 0.39% of the share capital, as of that date.

4.5.2. TOTAL shares held by Group companies

As of December 31, 2011, Total Nucléaire, a Group company
wholly-owned indirectly by TOTAL held 2,023,672 TOTAL shares.
As of December 31, 2011, Financière Valorgest, Sogapar and
Fingestval, indirect subsidiaries of Elf Aquitaine, held respectively
22,203,704, 4,104,000 and 71,999,892 TOTAL shares,
representing a total of 98,307,596 TOTAL shares. As of
December 31, 2011, the Company held through its indirect
subsidiaries, 4.24% of the share capital.

(1) Pursuant to Article 223-11 of the AMF General Regulation, the number of voting rights is calculated on the basis of all outstanding shares, including those shares held by the Group that are

deprived of voting rights.

(2) AMF notice No. 209C1156 dated September 2, 2009
(3) Pursuant to Article 223-11 of the AMF General Regulation, the number of theoretical voting rights is calculated on the basis of all outstanding shares, including those shares held by the Group

that are deprived of voting rights.

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4.6. Shares held by members of the administrative and management bodies

This information appears in points 1 and 6 of Chapter 5.

4.7. Employee shareholding

This information appears in paragraph 6.2 of Chapter 5 and paragraph 3.1 of Chapter 8.

4.8. Shareholding structure

Estimates as of November 30, 2011, excluding treasury shares.

4.8.1. By shareholder type

4.8.2. By region

Group employees (a) 4.6%

Individual shareholders 8.4%

Institutional shareholders 87.0%

of which 
21.2% in France
10.5% in the United Kingdom
21.5% in Rest of Europe
26.0% in North America
7.8% in Rest of World

France 33%

United Kingdom 10%

Rest of Europe 22%

North America 27%

Rest of World 8%

(a) Based on the definition of employee shareholding pursuant
to Article L. 225-102 of the French Commercial code

The number of French individual TOTAL shareholders is estimated at approximately 520,000.

4.9. Regulated agreements and undertakings and related party transactions

4.9.1. Regulated agreements 
and undertakings

The special report of the statutory auditors of TOTAL S.A. on
regulated agreements and undertakings in accordance with Articles
L. 225-38 and following of the French Commercial Code for fiscal
year 2011 appears point 1 of Chapter 11.

4.9.2. Related party transactions

Details of transactions with related parties as required by the
regulations adopted under EC regulation No. 1606/2002, entered
into by the Group Companies during fiscal years 2009, 2010
or 2011, appear in Note 24 to the Consolidated Financial
Statements (see point 7, Chapter 9).

These transactions primarily concern equity affiliates and 
non-consolidated companies in which TOTAL exercises 
significant influence.

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6 TOTAL and its shareholders

Information for overseas shareholders

5. Information for overseas shareholders

5.1. United States holders of ADRs

Information intended for U.S. holders of TOTAL’s American Depositary Shares (ADSs), represented by American Depositary Receipts (ADRs),
is provided in the Form 20-F filed by TOTAL S.A. with the United States Securities and Exchange Commission for the year ended
December 31, 2011

5.2. Non-resident shareholders (other than U.S. Shareholders)

In addition to Euronext Paris, TOTAL’s shares have been listed on the London Stock Exchange since 1973 and on the Brussels stock
exchange since 1999.

5.3. Dividends

Dividends paid to non-French resident shareholders are generally
subject to French withholding tax at a rate of 30%.

This withholding tax is reduced to 21% with respect to dividends
received as from January 1, 2012 by individuals who are residents
within the European Union, in Iceland and in Norway.

Dividends paid to not-for-profit organizations that are residents 
of the European Union, Iceland or Norway are generally subject 
to the French withholding tax rate of 15% under certain conditions
provided for by an Administrative guideline B.O.I 4 H-2-10.

the dividends to be received by them, provided that they provide
the financial institution managing their securities with a certificate of
residence conforming to the model attached to the Administrative
Guidelines. The instant application of the 15% withholding tax rate
will be available only if the certificate of residence is sent to the
financial institution managing their securities before the dividend
payment date. Furthermore, each financial institution managing the
eligible Holders’ securities must also send to the French paying
agent the figure of the total amount of dividends eligible for 
the reduced withholding tax rate before the dividend payment date.

Besides, future court cases may take position on whether or not
the application of French withholding tax on French-source-dividends
paid to non French investment/pension funds is contrary to the EU
principle of freedom of movement of capital.

This summary does not address the specific withholding tax 
regime at a rate of 55% applicable to dividends transferred in so
called “Non Cooperative Countries and Territories” or NCCTs within
the meaning of the new Section 238-0A of the French Tax Code. 
A list of NCCTs is established annually and updated by the 
French tax authorities.

According to many tax treaties signed between France and 
other countries (“Tax Treaties”), the rate of French withholding tax 
is reduced in the case of dividends paid to a beneficial owner of the
dividend that is a resident of one of these countries as defined by
the Tax Treaties, provided that certain requirements are satisfied
(“Eligible Holder”).

Countries with which France has signed a Tax Treaty providing 
for a reduction of the French withholding tax rate on dividends
to 15% include Austria, Belgium, Canada, Germany, Ireland, Italy,
Japan, Luxembourg, Norway, the Netherlands, Singapore, South
Africa, Spain, Switzerland, and the United Kingdom (this is not 
an exhaustive list).

Administrative Guidelines issued by the French Tax Authorities set
forth the conditions under which the reduced French withholding
tax rate of 15% may be available. The immediate application of the
reduced 15% rate is available only to Eligible Holders who may
benefit from the so-called “simplified procedure” and are residents
of a country with which France has concluded a Tax Treaty that
provides for a reduction of the withholding tax.

Under the “simplified procedure”, such Eligible Holders may claim
the immediate application of the reduced 15% withholding tax on

Where the foreign Eligible Holder’s identity and tax residence 
are known by the French paying agent, the latter may release 
such foreign Eligible Holder from providing the financial institution
managing its securities with the above-mentioned certificate of
residence, and apply the 15% withholding tax rate to dividends 
it pays to such foreign Eligible Holder.

The “simplified procedure” is not applicable to Swiss corporate
holders and Singapore resident holders.

For an Eligible Holder that is not entitled to the so-called “simplified
procedure”, the 30% French withholding tax will be levied at the
time the dividends are paid. Such Eligible Holder may, however, 
be entitled to a refund of the withholding tax in excess of the 15%
rate under the standard procedure, as opposed to the “simplified
procedure”, provided that the Eligible Holder provides the French
paying agent with an application for refund on a specific forms
(Forms N° 5000 and 5001 or any other relevant form to be issued
by the French tax authorities) before December 31 of the second
year following the date of payment of the withholding tax at the
30% rate. Any French withholding tax refund is generally expected
to be paid within 12 months from the filing of the abovementioned
forms. However, it will not be paid before January 15 of the year
following the year in which the dividend was paid. Copies of the
French forms mentioned above are, in principle, available from the
French non-resident tax office, at the following internet address:
www.impots.gouv.fr (click on “Recherche de formulaires”).

The foreign taxation of dividends varies from one country to another
according to their respective tax legislation.

In most countries, the gross amount of dividend is generally
included in the recipient’s taxable income. Subject to certain
conditions and limitations, French withholding taxes on dividends
will be eligible for credit against the holder’s income tax liability.

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However, there are certain exceptions. For instance, in Belgium, 
a so-called précompte mobilier of 15% is applicable to the net
dividends received by individual shareholders.

Taxation of Disposition of Shares

In general, a non-French resident Holder will not be subject to
French tax on any capital gain from the sale of shares in a French
company unless the shares form part of a business property of 
a permanent establishment or a fixed base that the non-French
residents has in France.

A Holder may recognize capital gain or loss upon the sale of shares
in its country of tax residence.

A French transfer tax assessed on the higher of the purchase price
and the market value of the shares applies to certain transfer of
shares in French companies. However, the transfer tax does not
apply to transfer of shares of publicly traded shares such as shares

in TOTAL provided that the transfer is not evidenced by a written
agreement.

But, on 8 February 2012, a proposal for the Amending Finance Law
for 2012 (Projet de Loi de Finances rectificative pour 2012, PLFR),
was adopted by the French Council of Ministers and will be
submitted to the Parliament. One key element of this proposal is
the introduction of a financial transaction tax on the acquisition 
of shares of publicly traded companies established in France whose
capital is over 1 billion euros, which would be taxable at a rate
of 0,1% on the value of the shares. This new tax will be applicable
as from 1 August 2012, if the proposal is adopted.

Because the foregoing is a general summary, holders are advised 
to consult their own tax advisors in order to determine the effect of 
the Tax Treaties and the applicable procedures as well as their income
tax and more generally the tax consequences of the ownership 
of shares applicable in their particular tax situations.

6. Investor Relations

6.1. Communication policy

In addition to the French version of its Registration Document filed
each year with the French Financial Markets Authority (Autorité des
marchés financiers), the Group provides information regularly on its
operations on reports and newsletters as well as its website
www.total.com and through press releases for significant news. The
Group’s presentations on its results and outlook are also available
on its website. This English version of the Document de référence
(Registration Document) is provided for information purposes only.

The Company also files an annual report on Form 20-F, in English,
with the United States Securities and Exchange Commission (SEC)
(see paragraph 3.4 in Chapter 8).

The Group holds regular information sessions and participates 
in conferences for shareholders, investors and financial analysts,
both in France and abroad.

6.2. Relationships with institutional investors and financial analysts

Members of the Group’s Management regularly meet with 
portfolio managers and financial analysts in the leading financial
centers throughout the world (Europe, North America, Asia and
the Middle East).

The first series of meetings are held annually in the first quarter,
after publication of the results for the lapsed fiscal year. The second
set of meetings takes place in the third quarter of the year. 
Material from those meetings is available on the Group’s website
(www.total.com, heading Investors/Presentations).

As in previous years, three phone conferences were led by the
Group’s Chief Financial Officer to discuss results for the first,
second and third quarters of the year. These conferences are
available on the Group’s website (www.total.com, heading
Investors/Results).

In 2011, about 600 meetings bringing together institutional
investors and analysts were organized by the Group.

The Group maintains an active dialogue with shareholders on
issues related to Corporate Social Responsibility (CSR) through:

– annual publication of the Society and Environment report.

– with a dedicated team, the Investor Relations department is

available to investors and CSR analysts and provides responses
to their questions about the Group’s CSR (ethics, governance,
safety, health and environmental protection, contribution to the
development of local communities, future energies, measures to
combat climate change).

– meetings focused on these issues are organized in France and
worldwide. Nearly sixty meetings were held in 2011. To better
meet the investors’ expectations, the Group also organized its
second CSR day for the financial community, focusing on the
incorporation of CSR in the Group’s business model. This event,
which took place on June 24, 2011 in Paris, provided an
opportunity for investors to exchange opinions with TOTAL’s
representatives, who included Christophe de Margerie (Chairman
and Chief Executive Officer), Patrick de La Chevardière (Chief
Financial Officer), Philippe Boisseau (President of Gas and
Power) and Manoelle Lepoutre (Vice President Sustainable
Development and the Environment). Issues addressed included
water management, major accident prevention and the
acceptability of the Group’s activities.

For the first time, this year’s Registration Document contains a new
Chapter dedicated to CSR (see Chapter 12).

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Investor Relations

6.3. A quality relationship serving Individual Shareholders

– The Consultative Shareholders Committee, comprised of twelve

members, held four meetings in 2011:

– in March, during a meeting with Mr. Christophe de Margerie,

Chairman and Chief Executive Officer of TOTAL;

– in May, following the Shareholders’ Meeting;
– in September, on the occasion of a visit to the Total
Petrochemicals research center in Feluy, Belgium;
– in November, with the Group Chief Financial Officer, 

at Paris La Défense.

During these meetings, the Consultative Shareholders Committee
gives its opinion on various components of the communications
directed towards individual shareholders, including the
Shareholders’ Newsletter, the program of the Shareholders’ Circle,
the webzine and the electronic version of the Shareholders’
notebook.

In 2011, the Consultative Shareholders Committee brought its
contribution to different projects concerning individual shareholders,
such as the preparation of the annual Shareholders’ Meeting 
and the Actionaria trade show. The Consultative Shareholders
Committee contributed to the setting up of the e-notice and 
the e-vote for the Shareholders’ Meeting and voiced its opinion 
on the form of the notice. The Committee also gave its feedback 
on the Shareholders’ Meeting. It was also consulted on the planned
new format of the Consultative Shareholders Committee, which 
will be introduced from April 2012. The format of the committee 
is to be changed after twenty years, by becoming broader and
even more interactive.

The new Shareholders’ Circle organized twenty-five events in 
2011, to which more than 2,800 individual shareholders belonging
to the Circle were invited, 1,000 more than in 2010. They visited
industrial facilities, cultural and natural sites supported by the Total
Foundation and attended seminars dedicated to better
understanding the Group’s different businesses. Finally, they
attended cultural events within the framework of the Total
Foundation sponsorship policy.

In this context, almost 14,000 individual shareholders met with
Group representatives in 2011, 3,000 more than in 2010.

TOTAL’s Individual Shareholder Relations Department is the only
ISO 9001 version 2008 certified-shareholder service in France for
its communication policy with individual shareholders. This certification
was issued by AFNOR following a thorough audit of the various
processes implemented in terms of communication with individual
shareholders.

Follow-up audits are conducted on a yearly basis. This certification
of TOTAL’s Individual Shareholder Relations Department
demonstrates the Group’s strong commitment to providing
individual shareholders with valuable financial information over 
the long term.

As part of this quality assurance certification, three satisfaction
surveys have been made available on the Group’s website
(www.total.com, heading Individual Shareholders/Individual
Shareholder Relations).

For the second year in succession row, the Individual Shareholder
Relations Department won one of the Boursoscan awards,
organized by Boursorama. After winning the prize for best financial
communication in 2010, TOTAL received the Shareholders’ award
in 2011.

In 2011, TOTAL also continued to organize meetings and
information sessions with individual shareholders, in particular 
as part of different events:

– The Shareholders’ Meeting, held on May 13, 2011,

gathered 4,000 attendees at the Palais des Congrès in 
Paris. This meeting was broadcast live and was later available 
on the Group’s website. Notice of the meeting is sent to all
holders of 250 or more bearer shares and to all registered
shareholders. Registered shareholders were able to vote over 
the Internet for the first time.

– On May 25, 2011, in Lyon, the Group’s Chief Financial Officer

presented the Group’s results, strategy and outlook, 
and answered shareholders’ questions.

– At the Actionaria Trade Show, held in the Palais des Congrès

in Paris in November 2011, almost 3,500 people visited TOTAL’s
stand, which presented the Group’s activity in the field of solar
energy. The trade show provided shareholders with an
opportunity to meet the Group representatives present on 
the stand and to attend conferences.

– 2011 saw five other meetings with individual shareholders in

Antwerp (Belgium), and in Aix-en-Provence, Annecy, Strasbourg
and Nantes (France). These meetings were attended by
almost 3,000 people. In 2012, meetings are planned in Antwerp,
Caen, Nice, Nancy and Bordeaux.

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6.4. Registered shareholding

TOTAL shares, which are generally bearer instruments, can be registered shares. In this case, shareholders are identified by TOTAL S.A., 
in its capacity as the issuer, or by its agent, BNP Paribas Securities Services, which is responsible for keeping the register of the registered
shares of the shareholders.

6.4.1. Registration

There are two forms of registration:

– the possibility of receiving notice of the Shareholders’ Meeting

over the Internet and voting over the Internet before the 
Meeting takes place;

– administered registered shares: shares are registered with 

– the ability to join the TOTAL Shareholders’ Circle by holding 

TOTAL through BNP Paribas Securities Services, but the holder’s
financial intermediary continues to administer them with regards
to sales, purchases, coupons, shareholders’ meeting notices, etc.

– pure registered shares: TOTAL holds and directly administers
shares on behalf of the holder through BNP Paribas Securities
Services, which administers sales, purchases, coupons,
shareholders’ meeting notices, etc., so that the shareholder 
does not need to appoint a financial intermediary. This form of
registration is not easily compatible with the registration of shares
in a French share savings plan (PEA), given the administrative
procedures in place.

6.4.2. Main advantages of registered shares

The advantages of registered shares include:

– double voting rights if the shares are held continuously for 
two successive years (see paragraph 2.4.1 of Chapter 8);

– a specific toll-free number for all contacts with BNP Paribas

Securities Services (a toll-free call within France from a
landline): 0 800 117 000 or +33 1 40 14 80 61 (from outside
France); from Monday to Friday (working days), 8:45 a.m. 
- 6:00 p.m., GMT+1 (fax: +33 1 55 77 34 17);

– the shareholder receives, at home, all information published 

by the Group for its shareholders;

at least fifty shares.

The advantages of pure registered shares, in addition to those 
of administered registered shares, include:

– no custodial fees;

– easier placement of market orders (1) (phone, mail, fax, internet);

– brokerage fees of 0.20% (before tax) based on the amount 

of the transaction, with no minimum charge and up to €1,000
per transaction;

– possibility to check share holdings on the internet.

To convert TOTAL shares into pure registered shares, shareholders
are required to fill out a form, which can be obtained upon request
from the Individual Shareholder Relations Department, and send it
to his/her financial intermediary. Once BNP Paribas Securities
Services receives the shares on a registered account, a certificate
of account registration is sent and the following are requested to be
sent to it:

– a bank account number (or a postal account or savings account

number) for payment of dividends; and

– a market service agreement to facilitate trading TOTAL shares 

on the stock exchange.

6.5. Individual Shareholders Department Contacts

For any information regarding the conversion of bearer to registered
shares, membership in the Shareholders’ Circle or any other
general information, individual shareholders may contact:

TOTAL S.A.
Individual Shareholder Relations Department
Tour Coupole
2, place Jean Millier
Arche Nord Coupole/Regnault
92078 Paris La Défense Cedex, France

Phone         From France: 0 800 039 039 
                   (toll-free number from a landline in France)
                   Outside France: +33 1 47 44 24 02
                   From Monday to Friday, 9:00 a.m. to 12:30 p.m. 
                   and 1:30 p.m. to 5:30 p.m. (GMT+1)

Fax              From France: 01 47 44 20 14
                   Outside France: +33 1 47 44 20 14

E-mail          from the contact form available at www.total.com,
                   heading Shareholders

Contact       Jean-Marie Rossini
                   (Head of Individual Shareholders Relations Department)

(1) Subject to having entered into a brokerage services contract, which is free of charge.

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6 TOTAL and its shareholders

Investor Relations

6.6. 2012 Schedule

February 10        Results for the fourth quarter and full year 2011

July 27                Results for the second quarter 

and outlook

and the first half 2012

March 19            Ex-dividend date for the 2011 third interim

September 24     Ex-dividend date for the 2012 first interim dividend (2)

dividend

April 21               VFB-Happening, Antwerp (Belgium)

September 24     Investor Day - London

October 16         Meeting with individual shareholders in Nancy

April 27               Results for the first quarter 2012

(France)

May 11               2012 Shareholders’ Meeting in Paris 

October 31         Results for the third quarter 2012

(Palais des Congrès in Paris)

November 23-24  Actionaria Trade Show in Paris 

May 21               Meeting with individual shareholders in Caen

(Palais des Congrès in Paris)

(France)

November 29      Meeting with individual shareholders in Bordeaux

June 18              Ex-dividend date for the 2011 remainder dividend (1)

(France)

June 28              Meeting with individual shareholders in Nice

December 17      Ex-dividend date for the 2012 second 

(France)

interim dividend (2)

6.7. 2013 Schedule

March 18            Ex-dividend date for the 2012 third interim

May 17               Shareholders’ Meeting in Paris 

dividend (2)

(Palais des Congrès in Paris)

6.8. Investor Relations Department contacts

Martin Deffontaines
Vice President Investor Relations
TOTAL S.A.
Tour Coupole
2, place Jean Millier
Arche Nord Coupole/Regnault
92078 Paris La Défense Cedex
France
Phone: 01 47 44 58 53 or +33 1 47 44 58 53
Fax: 01 47 44 58 24 or +33 1 47 44 58 24
E-mail: investor-relations@total.com

North America:
Robert Hammond
Director of Investor Relations
North America
TOTAL American Services Inc.
1201 Louisiana Street, Suite 1800
Houston, TX 77002
United States
Phone: +1 (713) 483-5070
Fax: +1 (713) 483-5629
E-mail: ir.tx@total.com

(1) Subject to the approval of the Shareholders’ Meeting of May 11, 2012.
(2) Subject to approval by the Board of Directors.

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Financial information 7

Financial information

1.     Historical financial information                                                                          160

1.1.       2011, 2010 and 2009 Consolidated Financial Statements  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .160
1.2.       Statutory Financial Statements of TOTAL S.A.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .160

2.     Audit of the historical financial information                                                        160

3.     Other information                                                                                             160

4.     Dividend policy                                                                                                 161

5.     Legal and arbitration proceedings                                                                    161

5.1.       Antitrust investigations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .161
5.2.       Grande Paroisse  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .162
5.3.       Buncefield  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .163
5.4.       Erika . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .163
5.5.       Blue Rapid and the Russian Olympic Committee - Russian regions and Interneft . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .164
5.6.       Iran . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .164
5.7.       Libya  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .164
5.8.       Oil-for-Food Program  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .164
5.9.       Italy  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .165

6.     Significant changes                                                                                          165

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159

7 Financial information

Historical financial information. 

1. Historical financial information

1.1. 2011, 2010 and 2009 Consolidated Financial Statements

The Consolidated Financial Statements of TOTAL S.A. and its consolidated subsidiaries (the Group) for the years ended December 31, 2011, 
2010 and 2009 were prepared in accordance with International Financial Reporting Standards (IFRS) as issued by the International
Accounting Standards Board (IASB) and as adopted by the European Union as of December 31, 2011.

1.2. Statutory Financial Statements of TOTAL S.A.

The Statutory Financial Statements of TOTAL S.A., the parent company of the Group, for the years ended December 31, 2011, 
2010 and 2009 were prepared in accordance with French accounting standards as applicable on December 31, 2011.

2. Audit of the historical financial information

The Consolidated Financial Statements for the fiscal year 2011
which appear in Chapter 9 to this Registration Document were
certified by the Company’s auditors. A translation of the auditors’
report on the Consolidated Financial Statements is provided in
point 1 of Chapter 9, for information purposes only.

TOTAL’s Statutory Financial Statements for the fiscal year 2011
(under French accounting standards) which appear in Chapter 11
to this Registration Document were also certified by the Company’s
auditors. A translation of the auditors’ report on the 2011 Statutory
Financial Statements is provided in point 2 of the Chapter 11, 
for information purposes only.

Pursuant to Article 28 of EC Regulation No 809/2004, 
are incorporated by reference in this Registration Document:

– the Consolidated and Statutory Financial Statements for fiscal
year 2010, together with the statutory auditors’ reports on the

Consolidated Financial Statements and the Statutory Financial
Statements which appear on pages 172 and 280 of the French
version of the Registration Document for fiscal year 2010 which
was filed with the French Financial Markets Authority on
March 28, 2011 (and a translation is reproduced on pages 174
and 272 of the English version of such Registration Document 
for information purposes only);

– the Consolidated and Statutory Financial Statement for fiscal

year 2009, together with the statutory auditors’ reports on the
Consolidated Financial Statements and the Statutory Financial
Statements which appear on pages 182 and 290 of the French
version of the Registration Document for fiscal year 2009 which
was filed with the French Financial Markets Authority (Autorité
des marchés financiers) on April 1, 2010 (and a translation 
is reproduced on pages 180 and 284 of the English version 
of such Registration Document for information purposes only).

3. Other information

Financial information other than that contained in Chapter 9 or 11 
of this Registration Document, in particular ratios, statistical data 
or other calculated data, which are used to describe the Group or
its business performance, is not extracted from the audited financial
statements of the issuer. Except where otherwise stated, these
data are based on internal Company data.

In particular, the supplemental oil and gas information provided 
in Chapter 10 of this Registration Document is not extracted from
the audited financial statements of the issuer and was not audited
by the Company’s statutory auditors. This supplemental information

was prepared by the Company based on information available 
to it, using its own calculations or estimates and taking into account
the U.S. standards to which the Company is subject for this kind 
of information as a result of the listing of its shares (in the form 
of ADRs) on the New York Stock Exchange.

This Registration Document does not include profit forecasts 
or estimates, under the meaning given to such terms by EC
Regulation No. 809/2004 dated April 29, 2004, for the period 
after December 31, 2011.

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TOTAL. Registration Document 2011

Financial information 7

Dividend policy

4. Dividend policy

The Company’s dividend policy is described in point 2, Chapter 6 of this Registration Document.

5. Legal and arbitration proceedings

There are no governmental, legal or arbitration proceedings, including any proceeding that the Company is aware of, threatened with or even pending
(including the main legal proceedings described hereafter) that could have a material impact on the Group’s financial situation or profitability.

The main legal proceedings in which the Group’s companies are involved are described below.

5.1. Antitrust investigations

The principal antitrust proceedings in which the Group’s companies
are involved are described below.

5.1.1. Chemicals

– As part of the spin-off of Arkema(1) in 2006, TOTAL S.A. or certain
other Group companies agreed to grant Arkema a guarantee 
for potential monetary consequences related to antitrust proceedings
arising from events prior to the spin-off.

This guarantee covers, for a period of ten years from the date 
of the spin-off, 90% of amounts paid by Arkema related to (i) fines
imposed by European authorities or European member-states 
for competition law violations, (ii) fines imposed by U.S. courts 
or antitrust authorities for federal antitrust violations or violations 
of the competition laws of U.S. states, (iii) damages awarded in civil
proceedings related to the government proceedings mentioned
above, and (iv) certain costs related to these proceedings. 
The guarantee related to anti-competition violations in Europe
applies to amounts above a €176.5 million threshold. On the other
hand, the agreements provide that Arkema will indemnify
TOTAL S.A. or any Group company for 10% of any amount that
TOTAL S.A. or any Group company are required to pay under any
of the proceedings covered by this guarantee, in Europe.

If one or more individuals or legal entities, acting alone or together,
directly or indirectly holds more than one-third of the voting rights 
of Arkema, or if Arkema transfers more than 50% of its assets 
(as calculated under the enterprise valuation method, as of the date 
of the transfer) to a third party or parties acting together, irrespective
of the type or number of transfers, this guarantee will become void.

– In the United States, civil liability lawsuits, for which TOTAL S.A.
has been named as the parent company, are closed without
significant impact on the Group’s financial position.

– In Europe, since 2006, the European Commission has fined

companies of the Group in its configuration prior to the spin-off
an overall amount of €385.47 million, of which Elf Aquitaine
and/or TOTAL S.A. were held jointly liable for €280.17 million, 
Elf Aquitaine being personally fined €23.6 million for deterrence.
These fines are entirely settled as of today.

As a result, since the spin-off, the Group has paid the overall
amount of €188.07 million(2), corresponding to 90% of the fines
overall amount once the threshold provided for by the guarantee 
is deducted to which an amount of €31.31 million of interest has
been added as explained hereinafter.

The European Commission imposed these fines following
investigations between 2000 and 2004 into commercial practices
involving eight products sold by Arkema. Five of these investigations
resulted in prosecutions from the European Commission for which
Elf Aquitaine has been named as the parent company, and two 
of these investigations named TOTAL S.A. as the ultimate parent
company of the Group.

TOTAL S.A. and Elf Aquitaine are contesting their liability based solely
on their status as parent companies and appealed for cancellation
and reformation of the rulings that are still pending before 
the relevant EU court of appeals or supreme court of appeals.

During the year 2011, four of the proceedings have evolved 
and are closed as far as Arkema is concerned:

- In one of these proceedings, the Court of Justice of the European
Union (CJEU) has rejected the action of Arkema while the decisions
of the European Commission and of the General Court 
of the European Union against the parent companies have
been squashed. Consequently, this proceeding is definitively
closed regarding Arkema as well as the parent companies.

- In two other proceedings, previous decisions against Arkema
and the parent companies have been upheld by the General
Court of the European Union. While the parent companies have
introduced an appeal before the CJEU, Arkema did not appeal
to the CJEU.

- Finally, in a last proceeding, the General Court has decided 

to reduce the amount of the fine initially ordered against Arkema
while, in parallel, it has rejected the actions of the parent
companies that have remained obliged to pay the whole amount
of the fine initially ordered by the European Commission. Arkema
has accepted this decision while the parent companies have
introduced an appeal before the CJEU.

(1) Arkema is used in this section to designate those companies of the Arkema group whose ultimate parent company is Arkema S.A. Arkema became an independent company after

being spun-off from TOTAL S.A. in May 2006.

(2) This amount does not take into account a case that led to Arkema, prior to Arkema’s spin-off from TOTAL, and Elf Aquitaine being fined jointly €45 million and Arkema being fined €13.5 million.

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161

7 Financial information

Legal and arbitration proceedings

With the exception of the €31.31 million of interest charged 
by the European Commission to the parent companies, which has
been required to pay in accordance with the decision concerning
the last proceeding referred hereinabove, the evolution of the
proceedings during the year 2011 did not modify the global amount
assumed by the Group in execution of the guarantee.

In addition, civil proceedings against Arkema and other groups 
of companies were initiated in 2009 and 2011, respectively, before
the German and Dutch courts by third parties for alleged damages
pursuant to two of the above mentioned legal proceedings.
TOTAL S.A. was summoned to serve notice of the dispute before
the German court. At this point, the probability of a favorable verdict
and the financial impacts of these proceedings are uncertain due to
the number of legal difficulties they give rise to, the lack 
of documented claims and evaluations of the alleged damages.

Arkema began implementing compliance procedures in 2001 that
are designed to prevent its employees from violating antitrust provisions.
However, it is not possible to exclude the possibility that the relevant
authorities could commence additional proceedings involving Arkema
regarding events prior to the spin-off, as well as Elf Aquitaine 
and/or TOTAL S.A. based on their status as parent company.

Within the framework of all of the legal proceedings described
above, a €17 million reserve remains booked in the Group’s
consolidated financial statements as of December 31, 2011.

5.2. Grande Paroisse

An explosion occurred at the Grande Paroisse industrial site in the city
of Toulouse in France on September 21, 2001. Grande Paroisse, 
a former subsidiary of Atofina which became a subsidiary 
of Elf Aquitaine Fertilisants on December 31, 2004, as part of the
reorganization of the Chemicals segment, was principally engaged
in the production and sale of agricultural fertilizers. The explosion,
which involved a stockpile of ammonium nitrate pellets, destroyed 
a portion of the site and caused the death of thirty-one people,
including twenty-one workers at the site, and injured many others.

The explosion also caused significant damage to certain property 
in part of the city of Toulouse.

This plant has been closed and individual assistance packages
have been provided for employees. The site has been rehabilitated.

On December 14, 2006, Grande Paroisse signed, under the supervision
of the city of Toulouse, the deed whereby it donated the former site
of the AZF plant to the greater agglomeration of Toulouse (CAGT)
and the Caisse des dépôts et consignations and its subsidiary
ICADE. Under this deed, TOTAL S.A. guaranteed the site restoration
obligations of Grande Paroisse and granted a €10 million endowment
to the InNaBioSanté research foundation as part of the setting 
up of a cancer research center at the site by the city of Toulouse.

Regarding the cause of the explosion, the hypothesis that the
explosion was caused by Grande Paroisse through the accidental
mixing of hundreds of kilos of a chlorine compound at a storage

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TOTAL. Registration Document 2011

5.1.2. Downstream 

– Pursuant to a statement of objections received by Total

Nederland N.V. and TOTAL S.A. (based on its status as parent
company) from the European Commission, Total Nederland N.V.
was fined €20.25 million in 2006, for which TOTAL S.A. was held
jointly liable for €13.5 million. TOTAL S.A. appealed this decision
before the relevant court and this appeal is still pending.

– In addition, pursuant to a statement of objections received by

Total Raffinage Marketing (formerly Total France) and TOTAL S.A.
from the European Commission regarding another product line of
the Refining & Marketing division, Total Raffinage Marketing was
fined €128.2 million in 2008, which has been paid, and for which
TOTAL S.A. was held jointly liable based on its status as parent
company. TOTAL S.A. also appealed this decision before the
relevant court and this appeal is still pending.

– In addition, civil proceedings against TOTAL S.A. and Total

Raffinage Marketing and other companies were initiated before U.K
and Dutch courts by third parties for alleged damages in connection
with the prosecutions brought by the European Commission in this
case. At this point, the probability to have a favorable verdict and
the financial impacts of these procedures are uncertain due to the
number of legal difficulties they gave rise to, the lack of documented
claims and evaluations of the alleged damages.

Within the framework of the legal proceedings described above, 
a €30 million reserve is booked in the Group’s consolidated
financial statements as of December 31, 2011.

Whatever the evolution of the proceedings described above, 
the Group believes that their outcome should not have 
a material adverse effect on the Group’s financial situation 
or consolidated results.

site for ammonium nitrate was discredited over the course of the
investigation. As a result, proceedings against ten of the eleven
Grande Paroisse employees charged during the criminal investigation
conducted by the Toulouse Regional Court (Tribunal de grande
instance) were dismissed and this dismissal was upheld on appeal.
Nevertheless, the final experts’ report filed on May 11, 2006
continued to focus on the hypothesis of a chemical accident,
although this hypothesis was not confirmed during the attempt to
reconstruct the accident at the site. After having articulated several
hypotheses, the experts no longer maintain that the accident was
caused by pouring a large quantity of a chlorine compound over
ammonium nitrate. Instead, the experts have retained a scenario
where a container of chlorine compound sweepings was poured
between a layer of wet ammonium nitrate covering the floor and 
a quantity of dry agricultural nitrate at a location not far from the
principal storage site. This is claimed to have caused an explosion
which then spread into the main storage site. Grande Paroisse 
was investigated based on this new hypothesis in 2006; Grande
Paroisse is contesting this explanation, which it believes to be
based on elements that are not factually accurate.

All the requests for additional investigations that were submitted 
by Grande Paroisse, the former site manager and various plaintiffs
were denied on appeal after the end of the criminal investigation
procedure. On July 9, 2007, the investigating judge brought charges
against Grande Paroisse and the former plant manager before the

Financial information 7

Legal and arbitration proceedings

criminal chamber of the Court of Appeal of Toulouse. In late 2008,
TOTAL S.A. and Mr. Thierry Desmarest were summoned to appear in
Court pursuant to a request by a victims association. The trial for this
case began on February 23, 2009, and lasted approximately four months.

The Prosecutor’s office, together with certain third parties, has
appealed the Toulouse Criminal Court verdict. In order to preserve
its rights, Grande Paroisse lodged a cross-appeal with respect 
to civil charges.

On November 19, 2009, the Toulouse Criminal Court acquitted
both the former Plant Manager, and Grande Paroisse due to the
lack of reliable evidence for the explosion. The Court also ruled that
the summonses against TOTAL S.A. and Mr. Thierry Desmarest,
Chairman and CEO at the time of the disaster, were inadmissible.

Due to the presumption of civil liability that applied to Grande Paroisse,
the Court declared Grande Paroisse civilly liable for the damages
caused by the explosion to the victims in its capacity as custodian
and operator of the plant.

The appeal proceedings before the Court of Appeal of Toulouse
was completed on March 16, 2012. The decision is expected on
September 24, 2012.

A compensation mechanism for victims was set up immediately
following the explosion. €2.3 billion was paid for the compensation
of claims and related expenses amounts. As of December 31, 2011,
a €21 million reserve was recorded in the Group’s consolidated
balance sheet.

5.3. Buncefield

On December 11, 2005, several explosions, followed by a major fire,
occurred at an oil storage depot at Buncefield, north of London.
This depot was operated by Hertfordshire Oil Storage Limited
(HOSL), a company in which TOTAL’s UK subsidiary holds 60% 
and another oil group holds 40%.

The explosion caused injuries, most of which were minor injuries, 
to a number of people and caused property damage to the depot
and the buildings and homes located nearby. The official Independent
Investigation Board has indicated that the explosion was caused 
by the overflow of a tank at the depot. The Board’s final report was
released on December 11, 2008. The civil procedure for claims,
which had not yet been settled, took place between October and
December 2008. The Court’s decision of March 20, 2009, declared
TOTAL’s UK subsidiary liable for the accident and solely liable 
for indemnifying the victims. The subsidiary appealed the decision.
The appeal trial took place in January 2010. The Court of Appeals,
by a decision handed down on March 4, 2010, confirmed the prior
judgment. The Supreme Court of United Kingdom has partially
authorized TOTAL’s UK subsidiary to contest the decision. 

TOTAL’s UK subsidiary finally decided to withdraw from this recourse
due to settlement agreements reached in mid-February 2011.

The Group carries insurance for damage to its interests in these
facilities, business interruption and civil liability claims from third parties.
The provision for the civil liability that appears in the Group’s consolidated
financial statements as of December 31, 2011, stands at €80 million
after taking into account the payments previously made.

The Group believes that, based on the information currently available,
on a reasonable estimate of its liability and on provisions recognized,
this accident should not have a significant impact on the Group’s
financial situation or consolidated results.

In addition, on December 1, 2008, the Health and Safety 
Executive (HSE) and the Environment Agency (EA) issued a Notice
of prosecution against five companies, including TOTAL’s UK
subsidiary. By a judgment on July 16, 2010, the subsidiary was
fined £3.6 million and paid it. The decision takes into account 
a number of elements that have mitigated the impact of the charges
brought against it.

5.4. Erika

Following the sinking in December 1999 of the Erika, a tanker 
that was transporting products belonging to one of the Group
companies, the Tribunal de grande instance of Paris convicted
TOTAL S.A. of marine pollution pursuant to a judgment issued 
on January 16, 2008, finding that TOTAL S.A. was negligent in 
its vetting procedure for vessel selection, and ordering TOTAL S.A. 
to pay a fine of €375,000. The Court also ordered compensation 
to be paid to those affected by the pollution from the Erika up to an
aggregate amount of €192 million, declaring TOTAL S.A. jointly and
severally liable for such payments together with the Erika’s inspection
and classification firm, the Erika’s owner and the Erika’s manager.

TOTAL has appealed the verdict of January 16, 2008. In the meantime,
it nevertheless proposed to pay third parties who so requested definitive
compensation as determined by the Court. Forty-two third parties
have been compensated for an aggregate amount of €171.5 million.

By a decision dated March 30, 2010, the Court of Appeal of Paris
upheld the lower Court verdict pursuant to which TOTAL S.A. was
convicted of marine pollution and fined €375,000.

However, the Court of Appeal ruled that TOTAL S.A. bears no civil
liability according to the applicable international conventions 
and consequently ruled that TOTAL S.A. be not convicted.

TOTAL challenged the criminal law-related issues of this decision
before the French Supreme Court (Cour de cassation).

To facilitate the payment of damages awarded by the Court 
of Appeal in Paris to third parties against Erika’s controlling and
classification firm, the ship-owner and the ship-manager, a global
settlement agreement was signed late 2011 between these parties
and TOTAL S.A. under the auspices of the IOPC Fund. Under 
this global settlement agreement, each party agreed to the
withdrawal of all civil proceedings initiated against all other parties
to the agreement.

TOTAL S.A. believes that, based on the information currently
available, the case should not have a significant impact on the Group’s
financial situation or consolidated results.

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163

7 Financial information

Legal and arbitration proceedings

5.5. Blue Rapid and the Russian Olympic Committee - 
Russian regions and Interneft

Blue Rapid, a Panamanian company, and the Russian Olympic
Committee filed a claim for damages with the Paris Commercial
Court against Elf Aquitaine, alleging a so-called non-completion 
by a former subsidiary of Elf Aquitaine of a contract related 
to an exploration and production project in Russia negotiated 
in the early 1990s. Elf Aquitaine believed this claim to be unfounded
and opposed it. On January 12, 2009, the Commercial Court 
of Paris rejected Blue Rapid’s claim against Elf Aquitaine and found
that the Russian Olympic Committee did not have standing 
in the matter. Blue Rapid and the Russian Olympic Committee
appealed this decision. On June 30, 2011, the Court of Appeal 
of Paris dismissed as inadmissible the claim of Blue Rapid 
and the Russian Olympic Committee against Elf Aquitaine, 
notably on the grounds of the contract’s termination. Blue Rapid
and the Russian Olympic Committee appealed this decision 
to the French Supreme Court.

5.6. Iran

In connection with the same facts, and fifteen years after the
termination of the exploration and production contract, a Russian
company, which was held not to be the contracting party to the
contract, and two regions of the Russian Federation which were 
not even parties to the contract, have launched an arbitration
procedure against the aforementioned former subsidiary of 
Elf Aquitaine that was liquidated in 2005, claiming alleged damages 
of U.S.$ 22.4 billion. For the same reasons as those successfully
adjudicated by Elf Aquitaine against Blue Rapid and the Russian
Olympic Committee, the Group considers this claim to be
unfounded as to a matter of law or fact. The Group has lodged a
criminal complaint to denounce the fraudulent claim which the
Group believes it is a victim of and, has taken and reserved its
rights to take other actions and measures to defend its interests.

In 2003, the United States Securities and Exchange Commission (SEC)
followed by the Department of Justice (DoJ) issued a formal order
directing an investigation in connection with the pursuit of business
in Iran, by certain oil companies including, among others, TOTAL.

The inquiry concerns an agreement concluded by the Company
with a consultant concerning a gas field in Iran and aims to verify
whether certain payments made under this agreement would have
benefited Iranian officials in violation of the Foreign Corrupt
Practices Act (FCPA) and the Company’s accounting obligations.

Investigations are still pending and the Company is cooperating
with the SEC and the DoJ. In 2010, the Company opened talks
with U.S. authorities, without any acknowledgement of facts, 
to consider an out-of-court settlement as it is often the case 
in this kind of proceeding.

Late in 2011, the SEC and the DoJ proposed to TOTAL out-of-court
settlements that would close their inquiries, in exchange for TOTAL’s
committing to a number of obligations and paying fines. 

As TOTAL was unable to agree to several substantial elements 
of the proposal, the Company is continuing discussions with the 
U.S. authorities. The Company is free not to accept an out-of-court
settlement solution, in which case it would be exposed to the risk 
of prosecution in the United States.

In this same affair, a parallel judicial inquiry related to TOTAL was
initiated in France in 2006. In 2007, the Company’s Chief Executive
Officer was placed under formal investigation in relation to this inquiry,
as the former President of the Middle East department of the Group’s
Exploration & Production division. The Company has not been
notified of any significant developments in the proceedings since
the formal investigation was launched.

At this point, the Company cannot determine when these investigations
will terminate, and cannot predict their results, or the outcome 
of the talks that have been initiated. Resolving these cases is not
expected to have a significant impact on the Group’s financial
situation or consequences on its future planned operations.

5.7. Libya

In June 2011, the United States Securities and Exchange Commission (SEC) issued to certain oil companies - including, among others, 
TOTAL - a formal request for information related to their operations in Libya. TOTAL is cooperating with this non-public investigation.

5.8. Oil-for-Food Program

Several countries have launched investigations concerning possible
violations related to the United Nations (UN) Oil-for-Food program in Iraq.

Pursuant to a French criminal investigation, certain current or former
Group employees were placed under formal criminal investigation
for possible charges as accessories to the misappropriation of corporate
assets and as accessories to the corruption of foreign public agents.
The Chairman and Chief Executive Officer of the Company, formerly
President of the Group’s Exploration & Production division, was also
placed under formal investigation in October 2006. In 2007, the criminal
investigation was closed and the case was transferred to the

Prosecutor’s office. In 2009, the Prosecutor’s office recommended
to the investigating judge that the case against the Group’s current
and former employees and TOTAL’s Chairman and Chief Executive
Officer not be pursued.

In early 2010, despite the recommendation of the Prosecutor’s
office, a new investigating judge, having taken over the case,
decided to indict TOTAL S.A. on bribery charges as well as complicity
and influence peddling. The indictment was brought eight years
after the beginning of the investigation without any new evidence
being introduced.

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Significant changes

In October 2010, the Prosecutor’s office recommended to the
investigating judge that the case against TOTAL S.A. the Group’s
current and former employees and TOTAL’s Chairman and Chief
Executive Officer not be pursued. However, by ordinance notified 
in early August 2011, the investigating judge on the matter
decided to send the case to trial. The hearings are expected 
in the first quarter of 2013.

The Company believes that its activities related to the Oil-for-Food
program have been in compliance with this program, as organized
by the UN in 1996. The Volcker report released by the independent
investigating committee set up by the UN had discarded any
bribery grievance within the framework of the Oil-For-Food program
with respect to TOTAL.

5.9. Italy

As part of an investigation led by the Prosecutor of the Republic 
of the Potenza Court, Total Italia and certain Group’s employees 
are the subject of an investigation related to certain calls for tenders
that Total Italia made for the preparation and development of an oil
field. On February 16, 2009, as a preliminary measure before the
proceedings go before the Court, the preliminary investigation judge
of Potenza served notice to Total Italia of a decision that would
suspend the concession for this field for one year. Total Italia 
has appealed the decision by the preliminary investigation judge
before the Court of Appeal of Potenza. In a decision dated
April 8, 2009, the Court reversed the suspension of the Gorgoglione
concession and appointed for one year, i.e. until February 16, 2010,

a judicial administrator to supervise the operations related to the
development of the concession, allowing the Tempa Rossa project
to continue.

The criminal investigation was closed in the first half of 2010. 
The preliminary hearing judge, who will decide whether the case
shall be returned to the Criminal Court to be judged on the merits,
held the first hearing on December 6, 2010. The proceedings
before the Judge of the preliminary hearing are still pending.

In 2010, Total Italia’s exploration and production operations were
transferred to Total E&P Italia and refining and marketing operations
were merged with those of Erg Petroli.

6. Significant changes

Except for the recent events mentioned, in the Management Report of the Board of Directors (Chapter 3) or in the Business overview (Chapter 2),
no significant changes in the Group’s financial or commercial position have occurred since December 31, 2011, the end of the last fiscal year
for which audited financial statements have been published by the Company.

Registration Document 2011. TOTAL

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General information 8

General information

1.     Share capital                                                                                                    168

1.1.       Share capital as of December 31, 2011 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .168
1.2.       Features of the shares  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .168
1.3.       Authorized share capital not issued as of December 31, 2011  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .168
1.4.       Potential share capital as of December 31, 2011  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .171
1.5.       TOTAL shares held by the Companies or its subsidiaries  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .171
1.6.       Share capital history  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .171

2.     Articles of incorporation and by-laws; other information                                   172

2.1.       General information concerning the Company  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .172
2.2.       Summary of the Company’s purpose  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .172
2.3.       Provisions of the by-laws governing the administration and management bodies  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .173
2.4.       Rights, privileges and restrictions attached to the shares  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .174
2.5.       Amending shareholders’ rights  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .174
2.6.       Shareholders’ meetings  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .175
2.7.       Thresholds to be declared according to the by-laws  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .175
2.8.       Changes in the share capital  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .175

3.     Other matters                                                                                                   175

3.1.       Employee incentives and profit-sharing  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .175
3.2.       Pension savings plan  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .175
3.3.       Agreements mentioned in Article L. 225-100-3 of the French Commercial Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .176
3.4.       Filing of Form 20-F with the United States Securities and Exchange Commission  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .176

4.     Documents on display                                                                                     176

5.     Information on holdings                                                                                    176

5.1.       General information  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .176
5.2.       TOTAL’s interest in Sanofi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .176
5.3.       TOTAL’s interest in CEPSA  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .177
5.4.       TOTAL’s interest in Novatek  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .177
5.5.       TOTAL’s interest in SunPower  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .177

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167

8 General information

Share capital

1. Share capital

1.1. Share capital as of December 31, 2011

€5,909,418,282.50 consisting of 2,363,767,313 fully paid ordinary shares.

1.2. Features of the shares

There is only one class of shares, par value €2.50. A double voting right is granted to every shareholder, under certain conditions 
(see paragraph 2.4.1 of this Chapter). The shares are in bearer or registered form at the shareholder’s discretion. The shares are in 
book-entry form and registered in an account.

1.3. Authorized share capital not issued as of December 31, 2011

A table summarizing the currently valid delegations and authorizations
to increase share capital that have been granted by the Shareholders’
Meeting to the Board of Directors, and the uses made of those
delegations and authorizations in fiscal year 2011, appears in
paragraph 1.3.8 of this Chapter.

Furthermore, the maximum nominal amount of the debt securities
granting rights to the Company’s share capital that may be issued
pursuant to the above mentioned seventeenth and eighteenth
resolutions may not exceed €10 billion, or their exchange value, 
on the date of issuance.

1.3.1. Seventeenth resolution of the
Shareholders’ Meeting held on May 21, 2010

1.3.3. Nineteenth resolution of the
Shareholders’ Meeting held on May 21, 2010

Delegation of authority granted by the Shareholders’ Meeting 
to the Board of Directors to increase the share capital by issuing
common shares or other securities granting immediate or future
rights to the Company’s share capital, maintaining shareholders’
pre-emptive subscription rights up to a maximum nominal amount
of €2.5 billion, i.e., 1 billion shares (delegation of authority valid 
for twenty-six months).

Furthermore, the maximum nominal amount of the debt securities
granting rights to the Company’s share capital that may be issued
pursuant to the seventeenth resolution and the eighteenth
resolution (mentioned below) may not exceed €10 billion, or their
exchange value, on the date of issuance.

1.3.2. Eighteenth resolution of the
Shareholders’ Meeting held on May 21, 2010

Delegation of authority granted by the Shareholders’ Meeting to the
Board of Directors to increase the share capital by issuing common
shares or other securities granting immediate or future rights to the
Company’s share capital, canceling shareholders’ pre-emptive
subscription rights, including the compensation comprised of
securities as part of a public exchange offer, provided that they
meet the requirements of Article L. 225-148 of the French
Commercial Code. This resolution grants the Board of Directors the
authority to grant a priority period for shareholders to subscribe to
these securities pursuant to the provisions of Article L. 225-135 of
the French Commercial Code. The total amount of the capital
increases without pre-emptive subscription rights likely to occur
immediately or in the future cannot exceed the nominal amount of
€850 million, i.e., 340 million shares, par value €2.50 (delegation of
authority valid for twenty-six months). The nominal amount of the
capital increases is counted against the maximum aggregate
nominal amount of €2.5 billion authorized by the seventeenth
resolution of the Shareholders’ Meeting held on May 21, 2010.

Delegation of power granted by the Shareholders’ Meeting to 
the Board of Directors to increase the share capital by issuing new
ordinary shares or other securities granting immediate or future
rights to the Company’s share capital as compensation of in-kind
contribution granted to the Company, by an amount not
exceeding 10% of the share capital outstanding at the date of the
Shareholders’ Meeting on May 21, 2010 (delegation of authority
valid for twenty-six months). The nominal amount of the capital
increases is counted against the maximum aggregate nominal
amount of €850 million authorized by the eighteenth resolution 
of the Shareholders’ Meeting held on May 21, 2010.

1.3.4. Twentieth resolution of the
Shareholders’ Meeting held on May 21, 2010

Delegation of authority to the Board of Directors to complete capital
increases reserved for employees participating in the Company
Savings Plan (Plan d’épargne d’entreprise), up to a maximum
amount equal to 1.5% of the outstanding share capital on the date
of the decision of the Board of Directors to proceed with the issue
(delegation of authority valid for twenty-six months). It is being
specified that the amount of the capital increase is counted against
the maximum aggregate nominal amount of €2.5 billion authorized
by the seventeenth resolution of the Shareholders’ Meeting held on
May 21, 2010.

Given that the Board of Directors made use of this delegation of
authority on October 28, 2010, under which 8,902,717 new TOTAL
shares were issued in 2011, the authorized share capital not issued
with respect to capital increases reserved for employees
participating in a Company Savings Plan was €66,384,480 as 
of December 31, 2011, representing 26,553,792 shares.

As a result of the use of the delegation authorizing capital increases
reserved for employees decided by the Board on October 28, 2010,
and given that the Board of Directors did not make use of the

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Share capital

delegations of authority granted by the seventeenth, eighteenth 
and nineteenth resolutions of the Shareholders’ Meeting held on
May 21, 2010, the authorized capital not issued was €2.48 billion
as of December 31, 2011, representing 991 million shares.

the options granted to the Company’s corporate executive officers
cannot exceed 0.1% of the outstanding share capital on the date of 
the meeting of the Board of Directors that approves the grants
(authorization valid for thirty-eight months).

1.3.5. Eleventh resolution of the
Shareholders’ Meeting held on May 13, 2011

Authority to grant restricted outstanding or new TOTAL shares 
to employees of the Group and to executive officers up to 
a maximum of 0.8% of the share capital outstanding on the date 
of the meeting of the Board of Directors that approves the restricted
share grants. In addition, the shares granted to the Company’s
executive officers cannot exceed 0.01% of the outstanding share
capital on the date of the meeting of the Board of Directors 
that approves the grants (authorization valid for thirty-eight months).

Pursuant to this authorization:

– 3,700,000 outstanding shares were awarded by the Board of

Directors on September 14, 2011, including 16,000 outstanding
shares awarded to the Chairman and Chief Executive.

As of December 31, 2011, 15,210,138 shares, including 220,376
to the Company’s corporate executive officers could, therefore, still
be awarded pursuant to this authorization.

1.3.6. Twenty-first resolution of the
Shareholders’ Meeting held on May 21, 2010

Authority to grant stock options reserved for TOTAL employees 
and to executive and officers up to a maximum of 1.5% of the
share capital outstanding on the date of the meeting of the Board
of Directors that approves the stock option grant. In addition, 

Pursuant to this authorization:

– 4,925,000 stock options were awarded by the Board of Directors
at its meeting on September 14, 2010, including 240,000 stock
options to the Chairman and Chief Executive Officer;

– 1,600,000 stock options were awarded by the Board of Directors
at its meeting on September 14, 2011, including 160,000 stock
options to the Chairman and Chief Executive Officer.

As of December 31, 2011, 28,931,509 stock options, including
1,963,767 to the Company’s corporate executive officers, could still
be awarded pursuant to this authorization.

1.3.7. Seventeenth resolution of the
Shareholders’ Meeting held on May 11, 2007

Authority to cancel shares up to a maximum of 10% of the share
capital of the Company existing as of the date of the operation
within a twenty-four-month period. This authorization is effective
until the Shareholders’ Meeting called to approve the financial
statements for the year ending December 31, 2011. The Board did
not make use of this delegation of authority during fiscal year 2011.

Based on 2,363,767,313 shares outstanding on December 31, 2011,
the Company may, up until the conclusion of the Shareholders’
Meeting called to approve the financial statements for the fiscal year
ending on December 31, 2011, cancel a maximum of 236,376,731
shares before reaching the cancellation threshold of 10% of share
capital canceled during a twenty-four-month period.

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169

8 General information

Share capital

1.3.8. Table compiled in accordance with Article L 225-100 of the French Commercial Code
summarizing the use of delegations of authority and powers granted to the Board of Directors
with respect to capital increases as of December 31, 2011

Type

Par value limit, or maximum number 
of shares expressed as % of share 
capital (par value, number of shares 
or % of share capital)

Use in 2011, 
par value, 
or number 
of shares

Available balance 
as of 12/31/2011 
par value, or 
number of shares

Date 
of delegation 
of authority 
or authorization

Term of
authorization
granted to the
Board of Directors

€10 billion 
In securities

Debt 
securities
representing
rights 
to capital

€2.5 billion, i.e. a maximum of 
1 billion shares issued with 
a pre-emptive subscription right, 
of which

1/ a specific cap of €850 million, 
i.e. a maximum of 340 million shares 
for issuances without pre-emptive
subscription rights, including the
compensation comprised of securities 
as part of a public exchange offer,
provided that they meet the
requirements of Article L. 225-148 of 
the French Commercial Code, of which:

1/a sub-cap of 10% of the share 
capital on the date of the 
Shareholders’ Meeting on 
May 21, 2010 (b) through in-kind
contributions when provisions 
of Article L. 225-148 of the French
Commercial Code are not applicable

2 / a specific cap of 1.5% 
of the share capital on the date 
of Board decision (c), for capital 
increases reserved for employees
participating in Company 
Savings Plan

1.5% of share capital (c) on 
the date of Board decision 
to grant options

Maximum 
cap for the 
issuance 
of securities
granting 
immediate or 
future rights 
to share 
capital

Nominal 
share 
capital

Stock options 

-

€10 billion

26 months

ESM (g) of
May 21, 2010
(Resolutions 
17 and 18)

8.9 million shares
(within the specific
cap 2/below)

€2.48 billion (a)
(i.e. 991 million
shares)

ESM (g) of
May 21, 2010
(Resolution 17)

26 months

-

-

€850 million

26 months

ESM (g) of
May 21, 2010
(Resolution 18)

€587.1 million

26 months

ESM (g) of
May 21, 2010
(Resolution 19)

8.9 million 
shares (d)

26.5 million 
shares (d)

26 months

ESM (g) of
May 21, 2010
(Resolution 20)

Restricted/free shares awarded
to Group employees 
and to executives and officers

0.8% of share capital   (c) on the date 
of Board decision to grant 
the restricted/free shares

3.7 million 
shares (f)

15.2 million 
shares (f)

1.6 million 
shares (e)

28.9 million 
shares (e)

38 months

38 months

ESM (g) of
May 21, 2010
(Resolution 21)

ESM (g) of
May 13, 2011
(Resolution 11)   

(a) The number of new shares authorized under the 17th resolution of the ESM held on May 21, 2010, cannot exceed 1 billion shares. The Board of Directors decided on October 28, 2010

to proceed with a capital increase reserved for employees. 8,902,717 new TOTAL shares were subscribed and issued. As a result, the balance available under this authorization
was 991,097,283 million new shares as of December 31, 2011, i.e., 1 billion shares, minus the 8,902,717 shares.

(b) Share capital as of May 21, 2010: 2,348,674,735 shares.
(c) Share capital as of December 31, 2011: 2,363,767,313 shares.
(d) The number of shares authorized under the 20th resolution of the May 21, 2010, ESM may not exceed 1.5% of the share capital on the date when the Board of Directors decided to use
the delegation of authority. The Board of Directors decided on October 28, 2010 to proceed with a capital increase reserved for employees in 2011. 8,902,717 new TOTAL shares were
issued. As a result, the balance available under this authorization was 26,553,792 new shares as of December 31, 2011, i.e. 1.5% of the 2,363,767,313 outstanding shares at year-end,
minus the 8,902,717 shares.

(e) The number of stock options authorized under the 21st resolution of the May 21, 2010 ESM may not exceed 1.5% of the share capital on the date the options are awarded by the Board
of Directors. Since 4,925,000 TOTAL share subscription options were awarded by the Board of Directors on September 14, 2010 and 1,600,000 stock options were granted by the
Board of Directors on September 14, 2011, the number of options that may still be awarded as of December 31, 2011, was 28,931,509, which represents 1.5% of the 2,363,767,313
outstanding shares at year-end, minus 6,525,000 options already awarded and representing the same number of shares. In addition, the options awarded to the Company’s corporate
executive officers under the 21st resolution of the ESM held on May 21, 2010, cannot exceed 0.1% of the outstanding share capital on the date of the decision of the Board of Directors
to proceed with the grant. Given the 240,000 subscription options awarded to the Chairman and Chief Executive Officer by the Board of Directors at its meeting on September 14, 2010,
and the 160,000 stock options awarded to the Chairman and Chief Executive Officer on September 14, 2011, the number of options that may still be awarded to the Company’s
corporate executive officers was 1,963,767, i.e., 0.1% of the 2,363,767,313 outstanding shares at year-end, minus the 400,000 options already awarded and representing the same
number of shares.

(f) The number of outstanding shares that may be awarded as restricted share grants under the 11th resolution of the May 13, 2011 ESM may not exceed 0.8% of the share capital on 
the date when the restricted shares are awarded by the Board of Directors. As the Board of Directors awarded 3,700,000 outstanding shares on September 14, 2011, the number 
of shares that may still be awarded as of December 31, 2011 is 15,210,138 shares, which represents 0.8% of the outstanding 2,363,767,313 shares at year-end, minus the 3,700,000
shares already awarded. In addition, the outstanding shares awarded to the Company’s corporate executive officers under the 11th resolution of the ESM held on May 13, 2011, cannot
exceed 0.01% of the outstanding share capital on the date of the decision of the Board of Directors to proceed with the grant. Given the 16,000 outstanding shares awarded to 
the Chairman and Chief Executive Officer by the Board of Directors at its meeting on September 14, 2011, the number of outstanding shares that may still be awarded to the
Company’s corporate executive officers was 220,376, representing 0.01% of the 2,363,767,313 outstanding shares at year-end, minus the 16,000 outstanding shares already awarded.

(g) ESM = Extraordinary Shareholders’ Meeting.

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Share capital

1.4. Potential share capital as of December 31, 2011

Securities granting rights to TOTAL shares, through exercise 
or redemption, are TOTAL share subscription options 
amounting to 44,632,912 share subscription options as of
December 31, 2011, divided into 12,094,524 options for 
the plan awarded by the Board of Directors at its meeting on
July 20, 2004, 6,162,536 options (1) for the plan awarded by the
Board of Directors at its meeting on July 19, 2005, 5,623,506
options for the plan awarded by the Board of Directors at its
meeting on July 18, 2006, 5,850,365 options for the plan awarded
by the Board of Directors at its meeting on July 17, 2007,
4,335,698 options for the October 9, 2008 plan awarded by the
Board of Directors at its meeting on September 9, 2008, 4,357,800
options for the plan awarded by the Board of Directors at its
meeting on September 15, 2009, 4,700,043 options for the plan
awarded by the Board of Directors at its meeting on

September 14, 2010 and 1,508,440 options for the plan awarded
by the Board of Directors at its meeting on September 14, 2011.

The potential share capital (existing share capital plus 
securities granting rights to TOTAL shares, through exercise 
or redemption) of 2,408,400,225 shares, represents 101.89% 
of the share capital as of December 31, 2011, on the basis
of 2,363,767,313 TOTAL shares constituting the share capital 
as of December 31, 2011, and of 44,632,912 TOTAL shares 
that could be issued upon the exercise of TOTAL options.

In addition, the global free TOTAL share plan intended for all Group
employees awarded by the Board of Directors at its meeting on
May 21, 2010, is likely to result in the issuance of a maximum
of 2,494,525 shares as of December 31, 2011.

1.5. TOTAL shares held by the Companies or its subsidiaries

As of December 31, 2011

Percentage of share capital held by TOTAL S.A.                                                                                                                             0.39%

Number of shares held in portfolio                                                                                                                                                     9,222,905
Book value of portfolio (at purchase price) (M€)                                                                                                                                           364
Market value of portfolio (M€) (a)                                                                                                                                                                   364

Percentage of capital held by the entire Group (b)                                                                                                                             4.63%

Number of shares held in portfolio                                                                                                                                                 109,554,173
Book value of portfolio (at purchase price) (M€)                                                                                                                                       3,390
Market value of portfolio (M€) (a)                                                                                                                                                                4,327

(a) Based on a market price of €39.50 per share as of December 31, 2011.
(b) TOTAL S.A., Total Nucléaire, Financière Valorgest, Sogapar and Fingestval.

1.6. Share capital history

(Since January 1, 2009)

1.6.1. For Fiscal Year 2009

July 30, 2009

January 1, 2010

Reduction of the share capital from €5,929,520,185 to €5,867,520,185, through the cancellation of 24,800,000
treasury shares, par value €2.50.

Certification of the issuance of 1,414,810 new shares, par value €2.50 per share, between January 1 
and December 31, 2009, raising the share capital by €3,537,025 from €5,867,520,185 to €5,871,057,210 
(of which 934,780 new shares issued through the exercise of the Company’s stock options and 480,030 new shares
through the exchange of 80,005 shares of Elf Aquitaine stock resulting from the exercise of Elf Aquitaine stock
options and eligible for a guaranteed exchange for TOTAL shares).

1.6.2. For Fiscal Year 2010

January 12, 2011

Certification of the issuance of 1,218,047 new shares, par value €2.50, through the exercise of the Company’s
stock options between January 1 and December 31, 2010, raising the share capital by €3,045,117.50 from
€5,871,057,210 to €5,874,102,327.50.

(1) After considering the May 22, 2006, adjustments of the price and the number of share options, in accordance with the legal provisions in force at that date and following decisions 

of the Shareholders’ Meeting held on May 12, 2006 pertaining to the four-for-one stock split of TOTAL and the spin-off of Arkema.

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8 General information

Articles of incorporation and by-laws; other information

1.6.3. Fiscal Year 2011

April 28, 2011

January 12, 2012

Certification of the subscription to 8,902,717 new shares, par value €2.50, as part of the capital increase reserved
for Group employees approved by the Board of Directors on October 28, 2010, raising the share capital by
€22,256,792.50, from €5,874,102,327.50 to €5,896,359,120.

Certification of the issuance of 5,223,665 new shares, par value €2.50, through the exercise of the Company’s
stock options between January 1 and December 31, 2011, raising the share capital by €13,059,162.50 from
€5,896,359,120 to €5,909,418,282.50.

2. Articles of incorporation and by-laws; other information

2.1. General information concerning the Company

2.1.1. Name

TOTAL S.A.

2.1.6. By-laws

On file with K.L. Associés, Notaries in Paris 

2.1.2. Headquarters

2.1.7. APE Code (NAF)

2, place Jean Millier, La Défense 6, 92400 Courbevoie (France)

111Z until January 7, 2008

2.1.3. Legal form and nationality

A French société anonyme (limited liability company)

741J since January 8, 2008

2.1.8. Term

2.1.4. Trade Registry

542 051 180 RCS Nanterre

99 years from March 22, 2000, to expire on March 22, 2099,
unless dissolved prior to this date or extended

2.1.9. Fiscal year

2.1.5. EC Registration Number

From January 1 to December 31 of each year

FR 59 542 051 180

2.2. Summary of the Company’s purpose

The direct and indirect purpose of the Company is to search for
and extract mining deposits in all countries, particularly hydrocarbons
in all forms, and to perform industrial refining, processing and trading
in said materials as well as their derivatives and by-products, 

as well as all activities relating to production and distribution of all
forms of energy, as well as the chemicals sector in all of its forms
and to the rubber and health sectors. The complete details of the
Company’s corporate purpose are set forth in Article 3 of the by-laws.

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Articles of incorporation and by-laws; other information

General information 8

2.3. Provisions of the by-laws governing 
the administration and management bodies

2.3.1. Election of directors and term of office

2.3.4. Minimum interest in the Company 
held by directors

Directors are elected by the Shareholders’ Meeting for a 3-year
term up to a maximum number of directors authorized by law
(currently 18), subject to the legal provisions that allow the term to
be extended until the next Shareholders’ Meeting called to approve
the financial statements for the previous fiscal year.

In addition, one director representing the employee shareholders 
is also elected by the Shareholders’ Meeting for a 3-year term from
a list of at least two candidates pre-selected by the employee
shareholders under the conditions provided for by the laws,
regulations and by-laws in force. However, his term shall expire
automatically once this Director is no longer an employee or a
shareholder. The Board of Directors may meet and conduct valid
deliberations until the date his replacement is named.

2.3.2. Age limit of directors

On the closing date of each fiscal year, the number of individual
directors over the age of 70 may not be greater than one-third of
the directors in office.

If this percentage is exceeded, the oldest Board member 
is automatically considered to have resigned.

The director permanent representative of a legal entity must be
under 70 years old.

2.3.3. Age limit of the Chairman 
and the Chief Executive Officer

The duties of the Chairman of the Board and the Chief Executive
Officer automatically cease on their 65th birthday at the latest.

The Shareholders’ Meeting of May 15, 2009, approved an
amendment of the by-laws pertaining to the rules relating to the
nomination of the Chairman. The amendment allows the Board, 
as an exception to the applicable 65-year age limit, to appoint as
Chairman of the Board for a period of up to two years a director
who is more than 65 years old but less than 70 years old.

Each director (other than the director representing the employee
shareholders) must own at least 1,000 shares of stock during his
term of office. If he ceases to own the required number of shares,
he may, however, adjust his position subject to the conditions set
by law. The director representing employee shareholders must hold,
during his term of office, either individually or through a Company
Savings Plan (Fonds Commun de Placement d’Entreprise - FCPE)
governed by Article L. 214-40 of the French Monetary and Finance
Code, at least one share or a number of units in said fund
equivalent to at least one share.

2.3.5. Majority rules for Board meetings

Decisions are adopted by a majority vote of the Directors present 
or represented. In the event of a tie vote, the Chairman shall cast
the deciding vote.

2.3.6. Rules of procedure of the Board 
and Committees of the Board of Directors

See Chapter 5, point 1 (Corporate Governance – Report of the
Chairman of the Board of Directors) of this Registration Document.

2.3.7. Form of Management

The Management of the Company is assumed either by the
Chairman of the Board of Directors (who then holds the title 
of the Chairman and Chief Executive Officer), or by another person
appointed by the Board of Directors with the title of Chief Executive
Officer. It is the responsibility of the Board of Directors to choose
between these two forms of management under the majority rules
described above.

On May 21, 2010, the Board of Directors decided to reunify the
positions of Chairman and Chief Executive Officer and appointed
the Chief Executive Officer in the position of Chairman and Chief
Executive Officer.

The management form selected remains in effect until a decision 
to the contrary is made by the Board of Directors.

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Articles of incorporation and by-laws; other information

2.4. Rights, privileges and restrictions attached to the shares

In addition to the right to vote, each share entitles the holder to a
portion of the corporate assets, distributions of profits and liquidation
dividend which is proportional to the number of shares issued,
subject to the laws and regulations in force and the by-laws.

With the exception of the double voting right, no privilege 
is attached to a specific class of shares or to a specific class 
of shareholders.

2.4.1. Double voting rights

Double voting rights, in relation to the portion of share capital they
represent, are granted to all fully paid-up registered shares held
continuously in the name of the same shareholder for at least two
years (1), and to additional registered shares allotted to a shareholder
in connection with a capital increase by capitalization of reserves,
profits or premiums on the basis of the existing shares which entitle
the shareholder to a double voting right.

2.4.2. Limitation of voting rights

Article 18 of the Company’s by-laws provides that at Shareholders’
Meetings, no shareholder may cast, by himself or through his
agent, on the basis of the single voting rights attached to the
shares he holds directly or indirectly and the shares for which he
holds powers, more than 10% of the total number of voting rights
attached to the Company’s shares. However, in the case of double
voting rights, this limit may be extended to 20%.

Moreover, Article 18 of the by-laws also provides that the limitation
on voting rights no longer applies, absent any decision of the
Shareholders’ Meeting, if an individual or a legal entity acting solely
or together with one or more individuals or entities acquires at least
two-thirds of the Company’s shares following a public tender offer
for all the Company’s shares. In that case, the Board of Directors
acknowledges that the limitation no longer applies and carries out
the necessary procedure to modify the company’s by-laws accordingly.

Once acknowledged, the fact that the limitation no longer applies is
final and applies to all Shareholders’ Meetings following the public
tender offer under which the acquisition of at least two-third of the
overall number of shares of the Company was made possible, and
not solely to the first meeting following that public tender offer.

Because of the fact that in such circumstances the limitation no
longer applies, such limitation on voting rights cannot prevent or

2.5. Amending shareholders’ rights

delay any takeover of the Company, except in case of a public
tender offer where the bidder does not acquire at least two-thirds 
of the Company’s shares.

2.4.3. Fractional rights

Whenever it is necessary to own several shares in order to exercise
a right, a number of shares less than the number required does not
give the owners any right with respect to the Company; in such
case, the shareholders are responsible for aggregating the required
number of shares.

2.4.4. Statutory allocation of profits

The net profit for the period is equal to the net income minus
general expenses and other personnel expenses, all amortization
and depreciation of the assets, and all provisions for commercial
and industrial contingencies.

From this profit, minus prior losses, if any, the following items are
deducted in the order indicated:

1) 5% to constitute the legal reserve fund, until said fund reaches

10% of the share capital;

2) the amounts set by the Shareholders’ Meeting to fund reserves

for which it determines the allocation or use; and

3) the amounts that the Shareholders’ Meeting decides to retain.

The remainder is paid to the shareholders as dividends.

The Board of Directors may pay interim dividends.

The Shareholders’ Meeting held to approve the financial statements
for the fiscal year may decide to grant shareholders an option, for
all or part of the dividend or interim dividends, between payment of
the dividend in cash or in shares.

The Shareholders’ Meeting may decide at any time, but only based
on a proposal by the Board of Directors, to make a full or partial
distribution of the amounts in the reserve accounts, either in cash
or in Company shares.

Dividends which have not been claimed at the end of a 5-year
period are forfeited to the French government.

Any amendment to the by-laws must be approved or authorized by the Shareholders’ Meeting voting with the quorum and majority required
by the laws and regulations governing Extraordinary Shareholders’ Meetings.

(1) This term is not interrupted and the right acquired is retained in case of a conversion of bearer to bearer pursuant to intestate or testamentary succession, share of community property

between spouses or donation to the spouse or relatives entitled to inherit (Article 18 § 6 of by-laws).

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General information 8

Other matters

2.6. Shareholders’ meetings

2.6.1. Notice of meetings

Shareholders’ Meetings are convened and conducted under 
the conditions provided for by law.

2.6.2. Admission to meetings

Participation in any form in Shareholders’ Meetings is subject to
registration or record of participating shares. Shares must either be
held in the registered account maintained by the Company (or its
securities agent) or recorded in bearer form in a securities account

maintained by a financial intermediary. Proof of this registration or
record is obtained under a certificate of participation (attestation 
de participation) delivered to the shareholder. This registration or
recording of the shares must be effective no later than a “record
date” at 0:00 a.m. (Paris time) the third business days preceeding
the date of the Shareholders’ Meeting. If, after having received such
a certificate, shares are sold or transferred prior to this record date,
the certificate of participation will be canceled and the votes sent 
by mail or proxies granted to the Company for such shares will be
canceled accordingly. If shares are sold or transferred after this
record date, the certificate of participation will remain valid and
votes cast or proxies granted will be taken into account.

2.7. Thresholds to be declared according to the by-laws

Any individual or entity who directly or indirectly acquires a
percentage of the share capital, voting rights or rights giving future
access to the share capital of the Company which is equal to or
greater than 1%, or a multiple of this percentage, is required to
notify the Company within fifteen days by registered mail with return

receipt requested, and declare the number of securities held. 
They are also required to notify the Company in due form and
within the time limits stated for the aforementioned thresholds 
when their direct or indirect holdings fall below each of the
aforementioned thresholds.

2.8. Changes in the share capital

The Company’s share capital may be changed only under the
conditions stipulated by the legal and regulatory provisions in force.
No provision of the by-laws, charter, or internal regulations provide

for more stringent conditions than the law governing changes 
in the Company’s share capital.

3. Other matters

3.1. Employee incentives and profit-sharing

On June 26, 2009, a new incentive agreement and a profit-sharing
agreement was signed for 2009, 2010 and 2011, concerning
TOTAL S.A., CDF Énergie, Elf Exploration Production, Total
Exploration Production France, Total Fluides, Total Additifs et
Carburants Spéciaux, TIGF, Total Raffinage Marketing, Total
Lubrifiants, and Totalgaz. The amount of the special profit-sharing
and incentive reserve to be distributed by all of the companies that
signed the Group agreements for fiscal year 2011 would total
approximately €126 million.

3.2. Pension savings plan

Pursuant to French law 2003-775 of August 21, 2003 reforming
pensions, an agreement was signed with the unions on
September 29, 2004 to set up, as of January 1, 2005, a Collective
Retirement Savings Plan (PERCO) replacing the Voluntary
Partnerships Plan for Employee Savings (PPESV) created in the

Company savings plans give employees of the Group’s companies
covered by these plans the ability to make discretionary
contributions (which the Company may, under certain conditions,
supplement) to the plans invested in the shares of the Company
(see paragraph 6.2 of Chapter 5).

The Group made gross additional contributions (“abondement”) to
various savings plans that totaled €72 million in 2011.

agreement of March 15, 2002. An amendment to this agreement
signed on December 20, 2005, allows for an increase in France 
of the employee and Company contributions and for contribution 
of incentives bonuses and/or profit-sharing.

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8 General information

Documents on display

3.3. Agreements mentioned in Article L. 225-100-3 of the French Commercial Code

There are no agreements mentioned in paragraph 9 or 10 of Article L. 225-100-3 of the French Commercial Code.

3.4. Filing of Form 20-F with the United States Securities 
and Exchange Commission

In order to meet its obligations related to the listing of its shares in
the United States, the Company files, along with this Registration
Document, an annual report on Form 20-F, in English, with the SEC.

Pursuant to the requirements introduced by Section 302 of the
Sarbanes-Oxley Act of July 30, 2002, the Chairman and Chief
Executive Officer and the Chief Financial Officer of the Company

have conducted, with the assistance of the General Management,
an evaluation of the effectiveness of the disclosure controls and
procedures as defined by U.S. regulations, over the period covered
by the Form 20-F. For 2011, the Chairman and Chief Executive
Officer and the Chief Financial Officer concluded that the disclosure
controls and procedures were effective.

4. Documents on display

Documents and information concerning TOTAL S.A., including its
charter, by-laws and the Company’s statutory and consolidated
financial statements for the year ended December 31, 2011 or for
previous fiscal years may be consulted at the Company’s registered
office pursuant to the legal and regulatory provisions in force.

TOTAL’s registration documents filed with the French Financial
Markets Authority (Autorité des marchés financiers) for each of the
past five fiscal years, the first half financial statements, the first half

Group presentations of its results and outlook, as well as the
quarterly financial reports, are available on the Company’s website
(www.total.com, Investor/Regulated Information in France).

Furthermore, the annual summary for information publicly disclosed
by TOTAL S.A., as provided for by Article L. 451-1-1 of the French
Financial and Monetary Code, are also available on the Company’s
website (www.total.com, heading Investor/Publications).

5. Information on holdings

5.1. General information

As of December 31, 2011, there were 870 consolidated subsidiaries,
of which 783 were fully consolidated and 87 were accounted for under
the equity method.

TOTAL S.A.’s equity or of the consolidated net assets of the Group,
or which has generated at least 10% of the TOTAL S.A.’s net income
or of the Group’s consolidated net income during the last year.

TOTAL S.A.’s scope of consolidation includes at least all companies
in which the Company holds a direct or indirect interest, the book
value of which on that date is at least equal to 10% of the amount of

A list of the principal companies consolidated by TOTAL S.A. is
provided in a summary table in Note 35 to the consolidated financial
statements of this Registration Document (point 7, Chapter 9).

5.2. TOTAL’s interest in Sanofi

Following an amendment, signed in November 2003, to the
shareholders’ agreement concluded in 1999 between 
TOTAL and L’Oréal, both companies declared that they were not
acting in concert regarding Sanofi (1) as of December 2004, 
the termination date of the agreement. However, each one of the
companies had committed itself for a period of three years, 

starting from the date of termination of the agreement, to inform 
the other company of any intention to sell more than 1% of Sanofi’s
share capital. The notification was to be sent at least two months
prior to the disposal date. Consequently, this obligation of prior
notification agreed between the parties expired in December 2007.

(1) Listed company that has been deconsolidated since July 1, 2010.

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General information 8

Information on holdings

In 2011, TOTAL’s holdings in Sanofi, held indirectly through 
its subsidiary Elf Aquitaine, decreased from 5.51% of the share
capital and 9.15% of the voting rights (i.e. 72,186,832 shares for
139,195,845 voting rights) as of December 31, 2010 (1), to 3.22% 
of the share capital and 5.46% of the voting rights (i.e. 43,196,815
shares for 83,205,828 voting rights) as of December 31, 2011 (2).

On April 29, 2011, TOTAL S.A. declared in the AMF notice
No. 211C0548, that its capital interest in Sanofi indirectly fell below
the 5% threshold on April 28, 2011, pursuant to the disposal 
of Sanofi shares on the market, such that the Group held 4.99% 
of the share capital and 8.59% of the voting rights of the company.

On February 16, 2012, TOTAL S.A. declared in the AMF notice 
No. 212C0276 that on February 15, 2012, its voting rights in Sanofi
indirectly fell below the 5% threshold and that it holds 2.83% of the
share capital and 4.69% of the voting rights of the company,

pursuant to the conversion of registered Sanofi shares to bearer
shares, which caused a decrease in the number of voting rights,
and to the disposal of Sanofi shares on the market. 

Over the years 2009 and 2010, TOTAL’s interest in Sanofi
successively changed from 11.29% of the share capital
and 18.16% of the voting rights to 7.33% of the share capital
and 12.29% of the voting rights, and then from 7.33% of the share
capital and 12.29% of the voting rights to 5.51% of the share
capital and 9.15% of the voting rights.

The gradual selling of the Sanofi shares, over the short or medium
term, gives the Group a certain amount of financial flexibility to
adapt its financial resources to its growth and dividend policies.

For a description of Sanofi, please consult the publications 
issued by that company.

5.3. TOTAL’s interest in CEPSA

TOTAL has been a shareholder of the Spanish oil and gas company
CEPSA since 1990.

agreement signed by TOTAL and IPIC on February 15, 2011.
TOTAL received €3.7 billion from this transaction.

In July 2011, TOTAL finalized the sale of its entire 48.83% capital
interest in CEPSA to International Petroleum Investment Company
(IPIC). This sale took place upon the occasion of the public
takeover bid launched by IPIC over the entire share capital of
CEPSA, at a price of €28 per share, in accordance with the

As of December 31, 2011, TOTAL no longer holds CEPSA shares,
directly or indirectly. As of December 31, 2010, TOTAL held
(through its indirectly-owned subsidiary Odival) 130,668,240
CEPSA shares out of a total of 267,574,941 outstanding shares,
representing 48.83% of CEPSA’s share capital and voting rights.

5.4. TOTAL’s interest in Novatek

On March 2, 2011, TOTAL announced the signing of an agreement
in principle to acquire a 12.09% capital interest in Novatek, with
both parties intending TOTAL to increase its stake to 15% within 
12 months and to 19.40% within 36 months.

TOTAL raised its stake to 14.09% on December 8, 2011, by
acquiring an additional 2% capital interest in Novatek from its 
two major shareholders, in the framework of the agreement
concluded in March 2011.

TOTAL acquired its 12.09% capital interest in Novatek on 
April 1, 2011 by purchasing shares from Novatek’s two major
shareholders. Further to this transaction, TOTAL is now 
represented on the Novatek Board of Directors.

As of December 31, 2011, TOTAL held (through its subsidiary 
Total E&P Arctic Russia) 427,722,893 shares out of a total
of 3,036,306,000 outstanding shares, representing 14.09% 
of Novatak’s share capital and voting rights.

5.5. TOTAL’s interest in SunPower

On April 28, 2011, SunPower and TOTAL announced the signing 
of a strategic agreement for the acquisition by TOTAL, through a
friendly takeover bid (TOB), of 60% of SunPower’s outstanding
shares for a price of $23.25 per share, totaling around $1.4 billion.
The friendly TOB was concluded successfully on June 21, 2011.

TOTAL also signed in 2011 a five-year financial guarantee
agreement with SunPower for a maximum amount of $1 billion, 
as well as a liquidity support agreement for a maximum amount 
of $600 million for a maximum five-year term.

As of December 31, 2011, TOTAL held (through its subsidiary Total
Gas & Power USA) 59,976,682 shares out of a total of 99,961,091
outstanding shares, representing 60% of SunPower’s share capital
and voting rights.

In January 2012, TOTAL’s interest in SunPower increased to 66%
as results of the Tenesol transaction (see paragraph 2.9.6.1,
Chapter 2).

(1) Based on 1,310,997,785 Sanofi shares to which are attached 1,520,994,059 voting rights as of December 31, 2010.
(2) Based on 1,340,918,811 Sanofi shares to which are attached 1,524,116,740 voting rights as of December 31, 2011.

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Consolidated Financial Statements 9

Consolidated Financial Statements

             The Consolidated Financial Statements were approved by the Board of Directors on February 9, 2012,
             and have not been updated with subsequent events.

1.     Statutory auditor’s report on the Consolidated Financial Statements                180

2.     Consolidated statement of income                                                                   181

3.     Consolidated statement of comprehensive income                                          182

4.     Consolidated balance sheet                                                                             183

5.     Consolidated statement of cash flow                                                               184

6.     Consolidated statement of changes in shareholders’ equity                             185

7.     Notes to the Consolidated Financial Statements                                              186

            Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .186
1)          Accounting policies  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .186
2)          Main indicators - information by business segment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .193
3)          Changes in the Group structure, main acquisitions and divestments  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .194
4)          Business segment information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .197
5)          Information by geographical area  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .208
6)          Operating expenses  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .208
7)          Other income and other expense  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .209
8)          Other financial income and expense  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .209
9)          Income taxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .210
10)        Intangible assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .212
11)        Property, plant and equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .213
12)        Equity affiliates: investments and loans  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .215
13)        Other investments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .217
14)        Other non-current assets  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .218
15)        Inventories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .219
16)        Accounts receivable and other current assets  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .220
17)        Shareholders’ equity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .221
18)        Employee benefits obligations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .224
19)        Provisions and other non-current liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .227
20)        Financial debt and related financial instruments  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .229
21)        Other creditors and accrued liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .235
22)        Lease contracts  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .236
23)        Commitments and contingencies  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .237
24)        Related parties  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .240
25)        Share-based payments  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .241
26)        Payroll and staff  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .248
27)        Statement of cash flows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .249
28)        Financial assets and liabilities analysis per instruments class and strategy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .250
29)        Fair value of financial instruments (excluding commodity contracts)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .252
30)        Financial instruments related to commodity contracts  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .258
31)        Financial risks management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .260
32)        Other risks and contingent liabilities  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .266
33)        Other information  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .271
34)        Changes in progress in the Group structure  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .271
35)        Consolidation scope . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .272

Registration Document 2011. TOTAL

179

9 Consolidated Financial Statements

Statutory auditor’s report on the Consolidated Financial Statements

1. Statutory auditor’s report 

on the Consolidated Financial Statements

This is a free translation into English of the statutory auditors’ report on the consolidated financial statements issued in French and it is provided
solely for the convenience of English-speaking users. 
The statutory auditors’ report includes information specifically required by French law in such reports, whether modified or not. 
This information is presented below the audit opinion on the consolidated financial statements and includes an explanatory paragraph
discussing the auditors’ assessments of certain significant accounting and auditing matters. These assessments were considered for 
the purpose of issuing an audit opinion on the consolidated financial statements taken as a whole and not to provide separate assurance 
on individual account balances, transactions or disclosures. 
This report also includes information relating to the specific verification of information given in the Group’s management report.
This report should be read in conjunction with and construed in accordance with French law and professional auditing standards applicable
in France.

Year ended December 31, 2011 

To the Shareholders, 
In compliance with the assignment entrusted to us by your General Shareholder’s Annual Meeting, we hereby report to you, for the year
ended 31 December 2011, on:
– the audit of the accompanying consolidated financial statements of TOTAL S.A.;
– the justification of our assessments;
– the specific verification required by law.
These consolidated financial statements have been approved by the Board of Directors. Our role is to express an opinion on these
consolidated financial statements based on our audit.

I. Opinion on the consolidated financial statements
We conducted our audit in accordance with professional standards applicable in France; those standards require that we plan and perform
the audit to obtain reasonable assurance about whether the consolidated financial statements are free of material misstatement. An audit
involves performing procedures, using sampling techniques or other methods of selection, to obtain audit evidence about the amounts and
disclosures in the consolidated financial statements. An audit also includes evaluating the appropriateness of accounting policies used and
the reasonableness of accounting estimates made, as well as the overall presentation of the consolidated financial statements. We believe
that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our audit opinion. 
In our opinion, the consolidated financial statements give a true and fair view of the assets and liabilities and of the financial position of the
Group as at December 31, 2011 and of the results of its operations for the year then ended in accordance with International Financial
Reporting Standards as adopted by the European Union.

II. Justification of our assessments
In accordance with the requirements of article L. 823-9 of the French Commercial Code (Code de commerce) relating to the justification 
of our assessments, we bring to your attention the following matters:
As stated in the Note “Introduction” to the consolidated financial statements, some accounting principles applied by TOTAL S.A. involve 
a significant amount of assumptions and estimates. Actual results may differ significantly from these estimates, if different assumptions 
or circumstances apply. The management reviews these estimates and assumptions on an ongoing basis, by reference to past experience
and various other factors considered as reasonable which form the basis for assessing the carrying amount of assets and liabilities. 
These assumptions and estimates are principally related to the application of the successful efforts method for the oil and gas activities, 
the depreciation of long-lived assets, the provisions for dismantlement, removal and environmental costs, the valuation of retirement
obligations and the determination of the current and deferred taxation. Detailed information relating to the application of these accounting
principles is given in the notes to the consolidated financial statements.
In order to assess the reasonableness of management’s estimates, we performed audit procedures, using sampling techniques, that entailed
the review of the assumptions and calculations on which the estimates are based on, the comparison of prior years’ actual results to their
related estimates and the review of management’s process for approving the estimates. Additionally, the notes to the financial statements
were reviewed to ensure that appropriate information regarding the estimates used by management had been disclosed.
These assessments were made as part of our audit of the consolidated financial statements taken as a whole; and therefore contributed 
to the opinion we formed which is expressed in the first part of this report.

III. Specific verification
As required by law we have also verified, in accordance with professional standards applicable in France, the information relative to the
Group, given in the parent company’s management report.
We have no matters to report as to its fair presentation and its consistency with the consolidated financial statements.

Paris-La Défense, March 7, 2012

French original signed by

KPMG Audit
A division of KPMG S.A.
Jay Nirsimloo

180

TOTAL. Registration Document 2011

The statutory auditors

ERNST & YOUNG Audit
Pascal Macioce
Laurent Vitse

Consolidated Financial Statements 9

Consolidated statement of income

2. Consolidated statement of income

TOTAL

For the year ended December 31,
(M€) (a)                                                                                                                                                           2011               2010               2009

Sales                                                                                                                    (notes 4 and 5)         184,693           159,269         131,327
Excise taxes                                                                                                                                           (18,143)           (18,793)         (19,174)
Revenues from sales                                                                                                                                                   166,550              140,476             112,153

Purchases net of inventory variation                                                                                 (note 6)       (113,892)           (93,171)         (71,058)
Other operating expenses                                                                                                 (note 6)         (19,843)           (19,135)         (18,591)
Exploration costs                                                                                                              (note 6)           (1,019)                (864)               (698)
Depreciation, depletion and amortization of tangible assets and mineral interests                                     (7,506)             (8,421)           (6,682)
Other income                                                                                                                   (note 7)             1,946               1,396                 314
Other expense                                                                                                                  (note 7)           (1,247)                (900)               (600)

Financial interest on debt                                                                                                                             (713)                (465)               (530)
Financial income from marketable securities & cash equivalents                                                                   273                 131                 132
Cost of net debt                                                                                                                               (note 29)                 (440)                   (334)                 (398)

Other financial income                                                                                                       (note 8)                 609                 442                 643
Other financial expense                                                                                                     (note 8)               (429)                (407)               (345)

Equity in income (loss) of affiliates                                                                                   (note 12)             1,925               1,953             1,642
Income taxes                                                                                                                    (note 9)         (14,073)           (10,228)           (7,751)

Consolidated net income                                                                                                                     12,581           10,807             8,629

Group share                                                                                                                                             12,276             10,571             8,447
Non-controlling interests                                                                                                                               305                 236                 182

Earnings per share (€)                                                                                                                                 5.46                 4.73               3.79
Fully-diluted earnings per share (€)                                                                                                              5.44                 4.71               3.78

(a) Except for per share amounts.

Registration Document 2011. TOTAL

181

9 Consolidated Financial Statements

Consolidated statement of comprehensive income

3. Consolidated statement of comprehensive income

TOTAL

For the year ended December 31,
(M€)                                                                                                                                                             2011               2010               2009

Consolidated net income                                                                                                                     12,581           10,807             8,629

Other comprehensive income
Currency translation adjustment                                                                                                                 1,498               2,231               (244)
Available for sale financial assets                                                                                                                   337                (100)                   38
Cash flow hedge                                                                                                                                           (84)                  (80)                 128
Share of other comprehensive income of associates, net amount                                                                 (15)                 302                 234
Other                                                                                                                                                               (2)                    (7)                   (5)
Tax effect                                                                                                                                                       (55)                   28                 (38)

Total other comprehensive income (net amount) (note 17)                                                                   1,679             2,374                 113

Comprehensive income                                                                                                                       14,260           13,181             8,742

Group share                                                                                                                                             13,911             12,936             8,500
Non-controlling interests                                                                                                                               349                 245                 242

182

TOTAL. Registration Document 2011

Consolidated Financial Statements 9

Consolidated balance sheet

4. Consolidated balance sheet

TOTAL

As of December 31,
(M€)
ASSETS                                                                                                                                                       2011               2010               2009

Non-current assets                                                                                                                                                                                         
Intangible assets, net                                                                                           (notes 5 and 10)           12,413               8,917             7,514
Property, plant and equipment, net                                                                     (notes 5 and 11)           64,457             54,964           51,590
Equity affiliates: investments and loans                                                                           (note 12)           12,995             11,516           13,624
Other investments                                                                                                           (note 13)             3,674               4,590             1,162
Hedging instruments of non-current financial debt                                                          (note 20)             1,976               1,870             1,025
Other non-current assets                                                                                                (note 14)             4,871               3,655             3,081

Total non-current assets                                                                                                                     100,386           85,512           77,996

Current assets                                                                                                                                                                                                 
Inventories, net                                                                                                               (note 15)           18,122             15,600           13,867
Accounts receivable, net                                                                                                 (note 16)           20,049             18,159           15,719
Other current assets                                                                                                       (note 16)           10,767               7,483             8,198
Current financial assets                                                                                                   (note 20)                 700               1,205                 311
Cash and cash equivalents                                                                                             (note 27)           14,025             14,489           11,662

Total current assets                                                                                                                              63,663           56,936           49,757

Assets classified as held for sale                                                                               (note 34)                     -             1,270                     -

Total assets                                                                                                                                         164,049         143,718         127,753

LIABILITIES & SHAREHOLDERS’ EQUITY                                                                                                                                                     

Shareholders’ equity                                                                                                                                                                                       
Common shares                                                                                                                                         5,909               5,874             5,871
Paid-in surplus and retained earnings                                                                                                       66,506             60,538           55,372
Currency translation adjustment                                                                                                                  (988)             (2,495)           (5,069)
Treasury shares                                                                                                                                        (3,390)             (3,503)           (3,622)

Total shareholders’ equity - Group share                                                                   (note 17)           68,037           60,414           52,552

Non-controlling interests                                                                                                                       1,352                 857                 987

Total shareholders’ equity                                                                                                                    69,389           61,271           53,539

Non-current liabilities                                                                                                                                                                                     
Deferred income taxes                                                                                                     (note 9)           12,260               9,947             8,948
Employee benefits                                                                                                           (note 18)             2,232               2,171             2,040
Provisions and other non-current liabilities                                                                       (note 19)           10,909               9,098             9,381
Non-current financial debt                                                                                               (note 20)           22,557             20,783           19,437

Total non-current liabilities                                                                                                                   47,958           41,999           39,806

Current liabilities                                                                                                                                                                                             
Accounts payable                                                                                                                                    22,086             18,450           15,383
Other creditors and accrued liabilities                                                                             (note 21)           14,774             11,989           11,908
Current borrowings                                                                                                         (note 20)             9,675               9,653             6,994
Other current financial liabilities                                                                                       (note 20)                 167                 159                 123

Total current liabilities                                                                                                                           46,702           40,251           34,408

Liabilities directly associated with the assets classified as held for sale                 (note 34)                     -                 197                     -

Total liabilities and shareholders’ equity                                                                                           164,049         143,718         127,753

Registration Document 2011. TOTAL

183

9 Consolidated Financial Statements

Consolidated statement of cash flow

5. Consolidated statement of cash flow

TOTAL

(note 27)

For the year ended December 31,
(M€)                                                                                                                                                             2011               2010               2009

CASH FLOW FROM OPERATING ACTIVITIES                                                                                                                                               

Consolidated net income                                                                                                                         12,581             10,807             8,629
Depreciation, depletion and amortization                                                                                                   8,628               9,117             7,107
Non-current liabilities, valuation allowances, and deferred taxes                                                                 1,665                 527                 441
Impact of coverage of pension benefit plans                                                                                                      -                  (60)                     -
(Gains) losses on disposals of assets                                                                                                       (1,590)             (1,046)               (200)
Undistributed affiliates’ equity earnings                                                                                                       (107)                (470)               (378)
(Increase) decrease in working capital                                                                                                       (1,739)                (496)           (3,316)
Other changes, net                                                                                                                                         98                 114                   77

Cash flow from operating activities                                                                                                     19,536           18,493           12,360

CASH FLOW USED IN INVESTING ACTIVITIES                                                                                                                                             

Intangible assets and property, plant and equipment additions                                                               (17,950)           (13,812)         (11,849)
Acquisitions of subsidiaries, net of cash acquired                                                                                        (854)                (862)               (160)
Investments in equity affiliates and other securities                                                                                   (4,525)                (654)               (400)
Increase in non-current loans                                                                                                                   (1,212)                (945)               (940)

Total expenditures                                                                                                                               (24,541)           (16,273)         (13,349)

Proceeds from disposals of intangible assets and property, plant and equipment                                       1,439               1,534                 138
Proceeds from disposals of subsidiaries, net of cash sold                                                                             575                 310                     -
Proceeds from disposals of non-current investments                                                                                 5,691               1,608             2,525
Repayment of non-current loans                                                                                                                   873                 864                 418

Total divestments                                                                                                                                     8,578               4,316             3,081

Cash flow used in investing activities                                                                                               (15,963)         (11,957)         (10,268)

CASH FLOW USED IN FINANCING ACTIVITIES                                                                                                                                           

Issuance (repayment) of shares:                                                                                                                                                                        
– Parent company shareholders                                                                                                                 481                   41                   41
– Treasury shares                                                                                                                                            -                   49                   22
Dividends paid:                                                                                                                                                                                                 
– Parent company shareholders                                                                                                            (5,140)             (5,098)           (5,086)
– Non-controlling interests                                                                                                                        (172)                (152)               (189)
Other transactions with non-controlling interests                                                                                         (573)                (429)                     -
Net issuance (repayment) of non-current debt                                                                                           4,069               3,789             5,522
Increase (decrease) in current borrowings                                                                                                 (3,870)                (731)           (3,124)
Increase (decrease) in current financial assets and liabilities                                                                           896                (817)                 (54)

Cash flow used in financing activities                                                                                                 (4,309)           (3,348)           (2,868)

Net increase (decrease) in cash and cash equivalents                                                                         (736)             3,188               (776)

Effect of exchange rates                                                                                                                               272                (361)                 117
Cash and cash equivalents at the beginning of the period                                                                       14,489             11,662           12,321

Cash and cash equivalents at the end of the period                                                                          14,025           14,489           11,662

184

TOTAL. Registration Document 2011

Consolidated statement of changes in shareholders’ equity

Consolidated Financial Statements 9

6. Consolidated statement of changes in shareholders’ equity

TOTAL

(M€)

Common shares issued Paid-in surplus
and retained
earnings

Number Amount

Currency
translation
adjustment

Treasury shares Shareholders’
equity - 
Group share

Number Amount

Non-
controlling
interests

Total 
shareholders’
equity

As of Janurary 1, 2009              2,371,808,074   5,930         52,947     (4,876)   (143,082,095)  (5,009)       48,992         958       49,950

Net income 2009                                                 -           -           8,447               -                       -           -          8,447         182         8,629
Other comprehensive
income (note 17)                                                 -           -               246         (193)                       -           -               53           60             113

Comprehensive income                                    -           -           8,693         (193)                       -           -          8,500         242         8,742

Dividend                                                             -           -         (5,086)               -                       -           -         (5,086)       (189)        (5,275)
Issuance of common
shares (note 17)                                   1,414,810           3                 38               -                       -           -               41              -               41
Purchase of treasury shares                                -           -                   -               -                       -           -                 -              -                 -
Sale of treasury shares (a)                                     -           -             (143)               -        2,874,905       165               22              -               22
Share-based payments (note 25)                         -           -               106               -                       -           -             106              -             106
Share cancellation (note 17)             (24,800,000)       (62)         (1,160)               -      24,800,000   1,222                 -              -                 -
Other operations 
with non-controlling interests                               -           -               (23)               -                       -           -             (23)         (24)             (47)
Other items                                                         -           -                   -               -                       -           -                 -              -                 -

As of December 31, 2009         2,348,422,884   5,871         55,372     (5,069)   (115,407,190)  (3,622)       52,552         987       53,539

Net income 2010                                                 -           -         10,571               -                       -           -        10,571         236       10,807
Other comprehensive 
income (note 17)                                                 -           -             (216)       2,581                       -           -          2,365             9         2,374

Comprehensive income                                    -           -         10,355       2,581                       -           -        12,936         245       13,181

Dividend                                                             -           -         (5,098)               -                       -           -         (5,098)       (152)        (5,250)
Issuance of common 
shares (note 17)                                   1,218,047           3                 38               -                       -           -               41              -               41
Purchase of treasury shares                                -           -                   -               -                       -           -                 -              -                 -
Sale of treasury shares (a)                                     -           -               (70)               -        2,919,511       119               49              -               49
Share-based payments (note 25)                         -           -               140               -                       -           -             140              -             140
Share cancellation (note 17)                                -           -                   -               -                       -           -                 -              -                 -
Other operations 
with non-controlling interests                               -           -             (199)             (7)                       -           -           (206)       (223)           (429)
Other items                                                         -           -                   -               -                       -           -                 -              -                 -

As of December 31, 2010         2,349,640,931   5,874         60,538     (2,495)   (112,487,679)  (3,503)       60,414         857       61,271

Net income 2011                                                 -           -         12,276               -                       -           -        12,276         305       12,581
Other comprehensive 
income (note 17)                                                 -           -               231       1,404                       -           -          1,635           44         1,679

Comprehensive income                                    -           -         12,507       1,404                       -           -        13,911         349       14,260

Dividend                                                             -           -         (6,457)               -                       -           -         (6,457)       (172)        (6,629)
Issuance of common 
shares (note 17)                                 14,126,382         35               446               -                       -           -             481              -             481
Purchase of treasury shares                                -           -                   -               -                       -           -                 -              -                 -
Sale of treasury shares (a)                                     -           -             (113)               -        2,933,506       113                 -              -                 -
Share-based payments (note 25)                         -           -               161               -                       -           -             161              -             161
Share cancellation (note 17)                                -           -                   -               -                       -           -                 -              -                 -
Other operations 
with non-controlling interests                               -           -             (553)           103                       -           -           (450)       (123)           (573)
Other items                                                         -           -               (23)               -                       -           -             (23)         441             418

As of December 31, 2011         2,363,767,313   5,909         66,506         (988)   (109,554,173)  (3,390)       68,037      1,352       69,389

(a) Treasury shares related to the stock option purchase plans and restricted stock grants.

Registration Document 2011. TOTAL

185

9 Consolidated Financial Statements

Notes to the Consolidated Financial Statements

7. Notes to the Consolidated Financial Statements

On February 9, 2012, the Board of Directors established and authorized the publication of the Consolidated Financial Statements of TOTAL S.A.
for the year ended December 31, 2011, which will be submitted for approval to the shareholders’ meeting to be held on May 11, 2012.

Introduction

The Consolidated Financial Statements of TOTAL S.A. and its
subsidiaries (the Group) are presented in Euros and have been
prepared on the basis of IFRS (International Financial Reporting
Standards) as adopted by the European Union and IFRS as issued
by the IASB (International Accounting Standard Board) as of
December 31, 2011.

The accounting principles applied in the Consolidated Financial
Statements as of December 31, 2011 were the same as those 
that were used as of December 31, 2010 except for amendments
and interpretations of IFRS which were mandatory for the periods
beginning after January 1, 2011 (and not early adopted). Their
adoption has no material impact on the Consolidated Financial
Statements as of December 31, 2011.

The preparation of financial statements in accordance with IFRS
requires the management to make estimates and assumptions 
that affect the reported amounts of assets, liabilities and contingent
liabilities at the date of preparation of the financial statements and
reported income and expenses for the period. The management
reviews these estimates and assumptions on an ongoing basis, 
by reference to past experience and various other factors

1) Accounting policies

Pursuant to the accrual basis of accounting followed by the Group,
the financial statements reflect the effects of transactions and other
events when they occur. Assets and liabilities such as property,
plant and equipment and intangible assets are usually measured at
amortized cost. Assets and liabilities are measured at fair value
when required by the standards.

Accounting policies used by the Group are described below:

A) Principles of consolidation

Subsidiaries that are directly controlled by the parent company or
indirectly controlled by other consolidated subsidiaries are fully
consolidated.

Investments in jointly-controlled entities are consolidated under the
equity method. The Group accounts for jointly-controlled operations
and jointly-controlled assets by recognising its share of assets,
liabilities, income and expenses.

Investments in associates, in which the Group has significant
influence, are accounted for by the equity method. Significant
influence is presumed when the Group holds, directly or indirectly
(e.g. through subsidiaries), 20% or more of the voting rights.
Companies in which ownership interest is less than 20%, but over
which the Company is deemed to exercise significant influence, are
also accounted for by the equity method.

All significant intercompany balances, transactions and income are
eliminated.

considered as reasonable which form the basis for assessing 
the carrying amount of assets and liabilities. Actual results may
differ significantly from these estimates, if different assumptions 
or circumstances apply. These judgments and estimates relate
principally to the application of the successful efforts method for 
the oil and gas accounting, the valuation of long-lived assets, 
the provisions for asset retirement obligations and environmental
remediation, the pensions and post-retirements benefits and the
income tax computation.

Furthermore, where the accounting treatment of a specific
transaction is not addressed by any accounting standard or
interpretation, the management applies its judgment to define 
and apply accounting policies that will lead to relevant and reliable
information, so that the financial statements:

– give a true and fair view of the Group’s financial position, 

financial performance and cash flows;
– reflect the substance of transactions;
– are neutral;
– are prepared on a prudent basis; and
– are complete in all material aspects.

B) Business combinations

Business combinations are accounted for using the acquisition
method. This method implies the recognition of the acquired
identifiable assets, assumed liabilities and any non-controlling
interests in the companies acquired by the Group at their fair value.

The acquirer shall recognize goodwill at the acquisition date, being
the excess of:

– The consideration transferred, the amount of non-controlling

interests and, in business combinations achieved in stages, the
fair value at the acquisition date of the investment previously held
in the acquired company;

– Over the fair value at the acquisition date of acquired identifiable

assets and assumed liabilities.

If the consideration transferred is lower than the fair value of
acquired identifiable assets and assumed liabilities, an additional
analysis is performed on the identification and valuation of the
identifiable elements of the assets and liabilities. Any residual
badwill is recorded as income.

In transactions with non-controlling interests, the difference
between the price paid (received) and the book value of non-
controlling interests acquired (sold) is recognized directly in equity.

The purchase price allocation is finalized within one year from the
acquisition date.

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Notes to the Consolidated Financial Statements

Non-monetary contributions by venturers to a jointly-controlled
entity in exchange for an equity interest in the jointly-controlled
entity are accounted for by applying guidance provided in SIC 13
“Jointly Controlled Entities – Non-Monetary Contributions by
Venturers”. A gain or loss on disposal of the previously held
investment is recorded up to the share of the co-venturer in the
jointly controlled entity.

C) Foreign currency translation

The financial statements of subsidiaries are prepared in the
currency that most clearly reflects their business environment. 
This is referred to as their functional currency.

(i) Monetary transactions

Transactions denominated in foreign currencies other than the
functional currency of the entity are translated at the exchange rate on
the transaction date. At each balance sheet date, monetary assets
and liabilities are translated at the closing rate and the resulting
exchange differences are recognized in the statement of income.

(ii) Translation of financial statements 
denominated in foreign currencies

Assets and liabilities of foreign entities are translated into euros on
the basis of the exchange rates at the end of the period. The
income and cash flow statements are translated using the average
exchange rates for the period. Foreign exchange differences
resulting from such translations are either recorded in shareholders’
equity under “Currency translation adjustments” (for the Group
share) or under “Non-controlling interests” (for the share of 
non-controlling interests) as deemed appropriate.

D) Sales and revenues from sales

Sales figures include excise taxes collected by the Group within the
course of its oil distribution operations. Excise taxes are deducted
from sales in order to obtain the “Revenues from sales” indicator.

(i) Sale of goods

Revenues from sales are recognized when the significant risks and
rewards of ownership have been passed to the buyer and when the
amount is recoverable and can be reasonably measured.

Revenues from sales of crude oil, natural gas and coal are recorded
upon transfer of title, according to the terms of the sales contracts.

Revenues from the production of crude oil and natural gas
properties, in which the Group has an interest with other producers,
are recognized based on actual volumes sold during the period.
Any difference between volumes sold and entitlement volumes,
based on the Group net working interest, is recognized as “Crude
oil and natural gas inventories” or “Other current assets” or “Other
creditors and accrued liabilities”, as appropriate.

Quantities delivered that represent production royalties and taxes,
when paid in cash, are included in oil and gas sales, except for the
United States and Canada.

Certain transactions within the trading activities (contracts involving
quantities that are purchased to third parties then resold to third
parties) are shown at their net value in sales.

Exchanges of crude oil and petroleum products within normal
trading activities do not generate any income and therefore these
flows are shown at their net value in both the statement of income
and the balance sheet.

(ii) Sale of services

Revenues from services are recognized when the services have
been rendered.

Revenues from gas transport are recognized when services are
rendered. These revenues are based on the quantities transported
and measured according to procedures defined in each service
contract.

Shipping revenues and expenses from time-charter activities are
recognized on a pro rata basis over a period that commences upon
the unloading of the previous voyage and terminates upon the
unloading of the current voyage. Shipping revenue recognition
starts only when a charter has been agreed to by both the Group
and the customer.

E) Share-based payments

The Group may grant employees stock options, create employee
share purchase plans and offer its employees the opportunity to
subscribe to reserved capital increases. These employee benefits
are recognized as expenses with a corresponding credit to
shareholders’ equity.

The expense is equal to the fair value of the instruments granted.
The fair value of the options is calculated using the Black-Scholes
model at the grant date. The expense is recognized on a straight-
line basis between the grant date and vesting date.

For restricted share plans, the expense is calculated using the
market price at the grant date after deducting the expected
distribution rate during the vesting period.

The cost of employee-reserved capital increases is immediately
expensed. A discount reduces the expense in order to account for
the nontransferability of the shares awarded to the employees over
a period of five years.

F) Income taxes

Income taxes disclosed in the statement of income include the
current tax expenses and the deferred tax expenses.

The Group uses the method whereby deferred income taxes are
recorded based on the temporary differences between the carrying
amounts of assets and liabilities recorded in the balance sheet and
their tax bases, and on carry-forwards of unused tax losses and
tax credits.

Deferred tax assets and liabilities are measured using the tax rates
that have been enacted or substantially enacted at the balance
sheet date. The tax rates used depend on the timing of reversals 
of temporary differences, tax losses and other tax credits. 
The effect of a change in tax rate is recognized either in the
Consolidated Statement of Income or in shareholders’ equity
depending on the item it relates to.

Deferred tax assets are recognized when future recovery is probable.

Asset retirement obligations and finance leases give rise to the
recognition of assets and liabilities for accounting purposes as
described in paragraph K “Leases” and paragraph Q “Asset
retirement obligations” of this Note. Deferred income taxes resulting
from temporary differences between the carrying amounts and tax
bases of such assets and liabilities are recognized.

Deferred tax liabilities resulting from temporary differences between
the carrying amounts of equity-method investments and their tax

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Notes to the Consolidated Financial Statements

bases are recognized. The deferred tax calculation is based on the
expected future tax effect (dividend distribution rate or tax rate on
the gain or loss upon disposal of these investments).

G) Earnings per share

Earnings per share is calculated by dividing net income (Group share)
by the weighted-average number of common shares outstanding
during the period, excluding TOTAL shares held by TOTAL S.A.
(Treasury shares) and TOTAL shares held by the Group subsidiaries
which are deducted from consolidated shareholders’ equity.

Diluted earnings per share is calculated by dividing net income
(Group share) by the fully-diluted weighted-average number of
common shares outstanding during the period. Treasury shares
held by the parent company, TOTAL S.A., and TOTAL shares held
by the Group subsidiaries are deducted from consolidated
shareholders’ equity. These shares are not considered outstanding
for purposes of this calculation which also takes into account the
dilutive effect of stock options, share grants and capital increases
with a subscription period closing after the end of the fiscal year.

The weighted-average number of fully-diluted shares is calculated
in accordance with the treasury stock method provided for by IAS 33.
The proceeds, which would be recovered in the event of an
exercise of rights related to dilutive instruments, are presumed to
be a share buyback at the average market price over the period.
The number of shares thereby obtained leads to a reduction in the
total number of shares that would result from the exercise of rights.

H) Oil and gas exploration 
and producing properties and mining activity

The Group applies IFRS 6 “Exploration for and Evaluation of 
Mineral Resources”. Oil and gas exploration and production
properties and assets are accounted for in accordance with 
the successful efforts method.

(i) Exploration costs

Geological and geophysical costs, including seismic surveys for
exploration purposes are expensed as incurred.

Mineral interests are capitalized as intangible assets when acquired.
These acquired interests are tested for impairment on a regular
basis, property-by-property, based on the results of the exploratory
activity and the management’s evaluation.

In the event of a discovery, the unproved mineral interests are
transferred to proved mineral interests at their net book value as
soon as proved reserves are booked.

- the Group is making sufficient progress assessing the reserves
and the economic and operating viability of the project. This
progress is evaluated on the basis of indicators such as
whether additional exploratory works are under way or firmly
planned (wells, seismic or significant studies), whether costs
are being incurred for development studies and whether the
Group is waiting for governmental or other third-party
authorization of a proposed project, or availability of capacity
on an existing transport or processing facility.

Costs of exploratory wells not meeting these conditions are
charged to expense.

(ii) Oil and Gas producing assets

Development costs incurred for the drilling of development wells
and for the construction of production facilities are capitalized,
together with borrowing costs incurred during the period of
construction and the present value of estimated future costs of
asset retirement obligations. The depletion rate is usually equal 
to the ratio of oil and gas production for the period to proved
developed reserves (unit-of-production method).

With respect to production sharing contracts, this computation is
based on the portion of production and reserves assigned to the
Group taking into account estimates based on the contractual
clauses regarding the reimbursement of exploration, development
and production costs (cost oil) as well as the sharing of
hydrocarbon rights (profit oil).

Transportation assets are depreciated using the unit-of-production
method based on throughput or by using the straight-line method
whichever best reflects the economic life of the asset.

Proved mineral interests are depreciated using the unit-of-production
method based on proved reserves.

(iii) Mining activity

Before an assessment can be made on the existence of resources,
exploration costs, including studies and core drilling campaigns as
a whole, are expensed.

When the assessment concludes that resources exist, the costs
engaged subsequently to this assessment are capitalized temporarily
while waiting for the field final development decision, if a positive
decision is highly probable. Otherwise, these costs are expensed.

Once the development decision is taken, the predevelopment costs
capitalized temporarily are integrated with the cost of development
and depreciated from the start of production at the same pace than
development assets.

Exploratory wells are tested for impairment on a well-by-well 
basis and accounted for as follows:

Mining development costs include the initial stripping costs and all
costs incurred to access resources, and particularly the costs of:

− Costs of exploratory wells which result in proved reserves are
capitalized and then depreciated using the unit-of-production
method based on proved developed reserves;

– Surface infrastructures;
– Machinery and mobile equipment which are significantly costly;
– Utilities and off-sites.

− Costs of dry exploratory wells and wells that have not found

proved reserves are charged to expense;

− Costs of exploratory wells are temporarily capitalized until a

determination is made as to whether the well has found proved
reserves if both of the following conditions are met:

- the well has found a sufficient quantity of reserves to justify its
completion as a producing well, if appropriate, assuming that
the required capital expenditures are made;

These costs are capitalized and depreciated either on a straight line
basis or depleted using the UOP method from the start of
production.

I) Goodwill and other intangible 
assets excluding mineral interests

Other intangible assets include goodwill, patents, trademarks, and
lease rights.

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Notes to the Consolidated Financial Statements

Intangible assets are carried at cost, after deducting any
accumulated depreciation and accumulated impairment losses.

Guidance for calculating goodwill is presented in Note 1 paragraph
B to the Consolidated Financial Statements. Goodwill is not
amortized but is tested for impairment annually or as soon as there
is any indication of impairment (see Note 1 paragraph L to the
Consolidated Financial Statements).

In equity affiliates, goodwill is included in the investment book value.

Other intangible assets (except goodwill) have a finite useful life and
are amortized on a straight-line basis over 3 to 20 years depending
on the useful life of the assets.

present value of the minimum lease payments according to the
contract. A corresponding financial debt is recognized as a financial
liability. These assets are depreciated over the corresponding useful
life used by the Group.

Leases that are not finance leases as defined above are recorded
as operating leases.

Certain arrangements do not take the legal form of a lease but
convey the right to use an asset or a group of assets in return for
fixed payments. Such arrangements are accounted for as leases
and are analyzed to determine whether they should be classified as
operating leases or as finance leases.

Research and development

L) Impairment of long-lived assets

Research costs are charged to expense as incurred.

Development expenses are capitalized when the following can be
demonstrated:

− the technical feasibility of the project and the availability of the
adequate resources for the completion of the intangible asset;

− the ability of the asset to generate probable future economic

benefits;

− the ability to measure reliably the expenditures attributable 

to the asset; and

− the feasibility and intention of the Group to complete the

intangible asset and use or sell it.

Advertising costs are charged to expense as incurred.

J) Other property, plant and equipment

Other property, plant and equipment are carried at cost, after
deducting any accumulated depreciation and accumulated
impairment losses. This cost includes borrowing costs directly
attributable to the acquisition or production of a qualifying asset
incurred until assets are placed in service. Borrowing costs are
capitalized as follows:

The recoverable amounts of intangible assets and property, plant and
equipment are tested for impairment as soon as any indication of
impairment exists. This test is performed at least annually for goodwill.

The recoverable amount is the higher of the fair value (less costs to
sell) or its value in use.

Assets are grouped into cash-generating units (or CGUs) and
tested. A cash-generating unit is a homogeneous group of assets
that generates cash inflows that are largely independent of the cash
inflows from other groups of assets.

The value in use of a CGU is determined by reference to the
discounted expected future cash flows, based upon the
management’s expectation of future economic and operating
conditions. When this value is less than the carrying amount of the
CGU, an impairment loss is recorded. It is allocated first to goodwill
in counterpart of "Other expenses". These impairment losses are
then allocated to "Depreciation, depletion and amortization of
tangible assets and mineral interests" for property, plant and mineral
interests and to "Other expenses" for other intangible assets.

Impairment losses recognized in prior periods can be reversed 
up to the original carrying amount, had the impairment loss not
been recognized. Impairment losses recognized for goodwill cannot
be reversed.

– if the project benefits from a specific funding, the capitalization 

of borrowing costs is based on the borrowing rate;

M) Financial assets and liabilities

– if the project is financed by all the Group’s debt, the capitalization
of borrowing costs is based on the weighted average borrowing
cost for the period.

Routine maintenance and repairs are charged to expense as
incurred. The costs of major turnarounds of refineries and large
petrochemical units are capitalized as incurred and depreciated
over the period of time between two consecutive major
turnarounds.

Other property, plant and equipment are depreciated using the
straight-line method over their useful lives, which are as follows:

Furniture, office equipment, machinery and tools
Transportation equipments
Storage tanks and related equipment
Specialized complex installations and pipelines
Buildings

3-12 years
5-20 years
10-15 years
10-30 years
10-50 years

K) Leases

A finance lease transfers substantially all the risks and rewards
incidental to ownership from the lessor to the lessee. These
contracts are capitalized as assets at fair value or, if lower, at the

Financial assets and liabilities are financial loans and receivables,
investments in non-consolidated companies, publicly traded equity
securities, derivatives instruments and current and non-current
financial liabilities.

The accounting treatment of these financial assets and liabilities 
is as follows:

(i) Loans and receivables

Financial loans and receivables are recognized at amortized cost.
They are tested for impairment, by comparing the carrying amount of
the assets to estimates of the discounted future recoverable cash
flows. These tests are conducted as soon as there is any evidence
that their fair value is less than their carrying amount, and at least
annually. Any impairment loss is recorded in the statement of income.

(ii) Other investments

These assets are classified as financial assets available for sale and
therefore measured at their fair value. For listed securities, this fair
value is equal to the market price. For unlisted securities, if the fair
value is not reliably determinable, securities are recorded at their
historical value. Changes in fair value are recorded in shareholders’
equity. If there is any evidence of a significant or long-lasting

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Notes to the Consolidated Financial Statements

impairment loss, a loss is recorded in the Statement of Income.
This impairment is reversed in the statement of income only when
the securities are sold.

(iii) Derivative instruments

The Group uses derivative instruments to manage its exposure 
to risks of changes in interest rates, foreign exchange rates and
commodity prices. Changes in fair value of derivative instruments are
recognized in the statement of income or in shareholders’ equity and
are recognized in the balance sheet in the accounts corresponding to
their nature, according to the risk management strategy described in
Note 31 to the Consolidated Financial Statements. The derivative
instruments used by the Group are the following:

(cid:129) Cash management

Financial instruments used for cash management purposes are 
part of a hedging strategy of currency and interest rate risks within
global limits set by the Group and are considered to be used for
transactions (held for trading). Changes in fair value are
systematically recorded in the statement of income. The balance
sheet value of those instruments is included in “Current financial
assets” or “Other current financial liabilities”.

(cid:129) Long-term financing

When an external long-term financing is set up, specifically to
finance subsidiaries, and when this financing involves currency 
and interest rate derivatives, these instruments are qualified as:

1) Fair value hedge of the interest rate risk on the external debt 
and of the currency risk of the loans to subsidiaries. Changes 
in fair value of derivatives are recognized in the statement of
income as are changes in fair value of underlying financial debts
and loans to subsidiaries.

The fair value of those hedging instruments of long-term
financing is included in the assets under “Hedging instruments
on non-current financial debt” or in the liabilities under 
“Non-current financial debt “for the non-current portion. 
The current portion (less than one year) is accounted for in
“Current financial assets” or “Other current financial liabilities”.

In case of the anticipated termination of derivative instruments
accounted for as fair value hedges, the amount paid or received
is recognized in the statement of income and:

- If this termination is due to an early cancellation of the hedged

items, the adjustment previously recorded as revaluation of those
hedged items is also recognized in the statement of income;

- If the hedged items remain in the balance sheet, the adjustment
previously recorded as a revaluation of those hedged items is
spread over the remaining life of those items.

2) Cash flow hedge of the currency risk of the external debt.

Changes in fair value are recorded in equity for the effective
portion of the hedging and in the statement of income for the
ineffective portion of the hedging. Amounts recorded in equity 
are transferred to the income statement when the hedged
transaction affects profit or loss.

The fair value of those hedging instruments of long-term
financing is included in the assets under “Hedging instruments
on non-current financial debt” or in the liabilities under “Non-
current financial debt“for the non-current portion. The current
portion (less than one year) is accounted for in “Current financial
assets” or “Other current financial liabilities”.

If the hedging instrument expires, is sold or terminated by
anticipation, gains or losses previously recognized in equity
remain in equity. Amounts are recycled in the income statement
only when the hedged transaction affects profit or loss.

(cid:129) Foreign subsidiaries’ equity hedge

Certain financial instruments hedge against risks related to 
the equity of foreign subsidiaries whose functional currency is 
not the euro (mainly the dollar). These instruments qualify as 
“net investment hedges”. Changes in fair value are recorded in
shareholders’ equity.

The fair value of these instruments is recorded under “Current
financial assets” or”Other current financial liabilities”.

(cid:129) Financial instruments related to commodity contracts

Financial instruments related to commodity contracts, including
crude oil, petroleum products, gas, power and coal purchase/sales
contracts within the trading activities, together with the commodity
contract derivative instruments such as energy contracts and
forward freight agreements, are used to adjust the Group’s
exposure to price fluctuations within global trading limits. According
to the industry practice, these instruments are considered as held
for trading. Changes in fair value are recorded in the statement of
income. The fair value of these instruments is recorded in “Other
current assets” or “Other creditors and accrued liabilities”
depending on whether they are assets or liabilities.

Detailed information about derivatives positions is disclosed in
Notes 20, 28, 29, 30 and 31 to the Consolidated Financial
Statements.

(iv) Current and non-current financial liabilities

Current and non-current financial liabilities (excluding derivatives)
are recognized at amortized cost, except those for which a hedge
accounting can be applied as described in the previous paragraph.

(v) Fair value of financial instruments

Fair values are estimated for the majority of the Group’s financial
instruments, with the exception of publicly traded equity securities
and marketable securities for which the market price is used.

Estimated fair values, which are based on principles such as
discounting future cash flows to present value, must be weighted
by the fact that the value of a financial instrument at a given time
may be influenced by the market environment (liquidity especially),
and also the fact that subsequent changes in interest rates and
exchange rates are not taken into account.

As a consequence, the use of different estimates, methodologies
and assumptions could have a material effect on the estimated fair
value amounts.

The methods used are as follows:

(cid:129) Financial debts, swaps

The market value of swaps and of bonds that are hedged by those
swaps has been determined on an individual basis by discounting
future cash flows with the zero coupon interest rate curves existing
at year-end.

(cid:129) Financial instruments related to commodity contracts

The valuation methodology is to mark to market all open positions
for both physical and paper transactions. The valuations are
determined on a daily basis using observable market data based on
organized and over the counter (OTC) markets. In particular cases

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Notes to the Consolidated Financial Statements

when market data are not directly available, the valuations are
derived from observable data such as arbitrages, freight or spreads
and market corroboration. For valuation of risks which are the result
of a calculation, such as options for example, commonly known
models are used to compute the fair value.

(cid:129) Other financial instruments

The fair value of the interest rate swaps and of FRA (Forward Rate
Agreement) are calculated by discounting future cash flows on the
basis of zero coupon interest rate curves existing at year-end after
adjustment for interest accrued but unpaid.

Forward exchange contracts and currency swaps are valued on the
basis of a comparison of the negociated forward rates with the rates
in effect on the financial markets at year-end for similar maturities.

Exchange options are valued based on the Garman-Kohlhagen
model including market quotations at year-end.

(cid:129) Fair value hierarchy

IFRS 7 “Financial instruments: disclosures”, amended in 2009,
introduces a fair value hierarchy for financial instruments and
proposes the following three-level classification:

– level 1: quotations for assets and liabilities (identical to the ones

that are being valued) obtained at the valuation date on an active
market to which the entity has access;

– level 2: the entry data are observable data but do not correspond

to quotations for identical assets or liabilities;

– level 3: the entry data are not observable data. For example:
these data come from extrapolation. This level applies when
there is no market or observable data and the company has to
use its own hypotheses to estimate the data that other market
players would have used to determine the fair value of the asset.

Fair value hierarchy is disclosed in Notes 29 and 30 to the
Consolidated Financial Statements.

N) Inventories

Inventories are measured in the Consolidated Financial Statements
at the lower of historical cost or market value. Costs for petroleum
and petrochemical products are determined according to the 
FIFO (First-In, First-Out) method and other inventories are
measured using the weighted-average cost method.

Downstream (Refining - Marketing)

Petroleum product inventories are mainly comprised of crude 
oil and refined products. Refined products principally consist of
gasoline, kerosene, diesel, fuel oil and heating oil produced by 
the Group’s refineries. The turnover of petroleum products does 
not exceed two months on average.

Crude oil costs include raw material and receiving costs. 
Refining costs principally include the crude oil costs, production
costs (energy, labor, depreciation of producing assets) and
allocation of production overhead (taxes, maintenance, insurance,
etc.). Start-up costs and general administrative costs are excluded
from the cost price of refined products.

Chemicals

Costs of chemical products inventories consist of raw material
costs, direct labor costs and an allocation of production overhead.
Start-up costs and general administrative costs are excluded from
the cost of inventories of chemicals products.

O) Treasury shares

Treasury shares of the parent company held by its subsidiaries or itself
are deducted from consolidated shareholders’ equity. Gains or losses
on sales of treasury shares are excluded from the determination of net
income and are recognized in shareholders’ equity.

P) Provisions and other non-current liabilities

Provisions and non-current liabilities are comprised of liabilities for
which the amount and the timing are uncertain. They arise from
environmental risks, legal and tax risks, litigation and other risks.

A provision is recognized when the Group has a present obligation
(legal or constructive) as a result of a past event for which it is
probable that an outflow of resources will be required and when 
a reliable estimate can be made regarding the amount of the
obligation. The amount of the liability corresponds to the best
possible estimate.

Q) Asset retirement obligations

Asset retirement obligations, which result from a legal or
constructive obligation, are recognized based on a reasonable
estimate in the period in which the obligation arises.

The associated asset retirement costs are capitalized as part 
of the carrying amount of the underlying asset and depreciated 
over the useful life of this asset.

An entity is required to measure changes in the liability for an asset
retirement obligation due to the passage of time (accretion) by
applying a risk-free discount rate to the amount of the liability. 
The increase of the provision due to the passage of time is
recognized as “Other financial expense”.

R) Employee benefits

In accordance with the laws and practices of each country, the
Group participates in employee benefit plans offering retirement,
death and disability, healthcare and special termination benefits.
These plans provide benefits based on various factors such as
length of service, salaries, and contributions made to the
governmental bodies responsible for the payment of benefits.

These plans can be either defined contribution or defined benefit
pension plans and may be entirely or partially funded with
investments made in various non-Group instruments such 
as mutual funds, insurance contracts, and other instruments.

For defined contribution plans, expenses correspond to the
contributions paid.

Defined benefit obligations are determined according to the
Projected Unit Method. Actuarial gains and losses may arise from
differences between actuarial valuation and projected commitments
(depending on new calculations or assumptions) and between
projected and actual return of plan assets.

The Group applies the corridor method to amortize its actuarial
gains and losses. This method amortizes the net cumulative
actuarial gains and losses that exceed 10% of the greater of the
present value of the defined benefit obligation and the fair value of
plan assets at the opening balance sheet date, over the average
expected remaining working lives of the employees participating 
in the plan.

In case of a change in or creation of a plan, the vested portion of
the cost of past services is recorded immediately in the statement

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Notes to the Consolidated Financial Statements

of income, and the unvested past service cost is amortized over 
the vesting period.

U) Non-current assets held for sale 
and discontinued operations

The net periodic pension cost is recognized under “Other operating
expenses”.

S) Consolidated Statement of Cash Flows

The Consolidated Statement of Cash Flows prepared in foreign
currencies has been translated into euros using the exchange rate
on the transaction date or the average exchange rate for the period.
Currency translation differences arising from the translation of
monetary assets and liabilities denominated in foreign currency 
into euros using the closing exchange rates are shown in the
Consolidated Statement of Cash Flows under “Effect of exchange
rates”. Therefore, the Consolidated Statement of Cash Flows will not
agree with the figures derived from the Consolidated Balance Sheet.

Cash and cash equivalents

Cash and cash equivalents are comprised of cash on hand and
highly liquid short-term investments that are easily convertible into
known amounts of cash and are subject to insignificant risks of
changes in value.

Investments with maturity greater than three months and less than
twelve months are shown under “Current financial assets”.

Pursuant to IFRS 5 “Non-current assets held for sale and discontinued
operations”, assets and liabilities of affiliates that are held for sale
are presented separately on the face of the balance sheet.

Net income from discontinued operations is presented separately
on the face of the statement of income. Therefore, the notes to 
the Consolidated Financial Statements related to the statement of
income only refer to continuing operations.

A discontinued operation is a component of the Group for which
cash flows are independent. It represents a major line of business
or geographical area of operations which has been disposed of 
or is currently being held for sale.

V) Alternative IFRS methods

For measuring and recognizing assets and liabilities, the following
choices among alternative methods allowable under IFRS have
been made:

– property, plant and equipment, and intangible assets are

measured using historical cost model instead of revaluation
model;

– actuarial gains and losses on pension and other post-

Changes in current financial assets and liabilities are included 
in the financing activities section of the Consolidated Statement 
of Cash Flows.

employment benefit obligations are recognized according to the
corridor method (see Note 1 paragraph R to the Consolidated
Financial Statements);

Non-current financial debt

Changes in non-current financial debt are presented as the net
variation to reflect significant changes mainly related to revolving
credit agreements.

T) Carbon dioxide emission rights

In the absence of a current IFRS standard or interpretation on
accounting for emission rights of carbon dioxide, the following
principles are applied:

– Emission rights are managed as a cost of production and as

such are recognized in inventories:

- emission rights allocated for free are booked in inventories 

with a nil carrying amount;

- purchased emission rights are booked at acquisition cost;
- sales or annual restorations of emission rights consist of decreases
in inventories recognized based on a weighted average cost;
- if the carrying amount of inventories at closing date is higher

than the market value, an impairment loss is recorded.

– At each closing, a provision is recorded in order to materialize the
obligation of emission rights restoration related to the emissions
of the period. This provision is calculated based on estimated
emissions of the period, valued at weighted average cost of the
inventories at the end of the period. It is reversed when the
emission rights are restored.

– If emission rights to be delivered at the end of the compliance

period are higher than emission rights (allocated and purchased)
booked in inventories, the shortage is accounted for as a liability
at market value.

– Forward transactions are recognized at their fair market value in
the balance sheet. Changes in the fair value of such forward
transactions are recognized in the statement of income.

– jointly-controlled entities are consolidated under the equity
method, as provided for in the alternative method of IAS 31
“Interests in joint ventures”.

W) New accounting principles not yet in effect

The standards or interpretations published respectively by the
International Accounting Standards Board (IASB) and the
International Financial Reporting Interpretations Committee (IFRIC)
which were not yet in effect and not adopted by the European
Union at December 31, 2011, are as follows:

– In November 2009, the IASB issued standard IFRS 9 “Financial

Instruments” that introduces new requirements for the
classification and measurement of financial assets, and included
in October 2010 requirements regarding classification and
measurement of financial liabilities. This standard shall be
completed with texts on impairment and hedge accounting.
Under standard IFRS 9, financial assets and liabilities are
generally measured either at fair value through profit or loss or 
at amortised cost if certain conditions are met. The standard
should be applicable for annual periods starting on or after
January 1, 2015. The application of the standard as published
in 2010 should not have any material effect on the Group’s
consolidated balance sheet, statement of income and
shareholder’s equity.

– In May 2011, the IASB issued a package of standards on
consolidation: standard IFRS 10 “Consolidated financial
statements”, standard IFRS 11 “Joint arrangements”, standard
IFRS 12 “Disclosure of interests in other entities”, revised
standard IAS 27 “Separate financial statements” and revised
standard IAS 28 “Investments in associates and joint ventures”.
These standards are applicable for annual periods beginning on
or after January 1, 2013. The impact of the application of these
standards is currently assessed by the Group.

192

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Consolidated Financial Statements 9

Notes to the Consolidated Financial Statements

– In June 2011, the IASB issued revised standard IAS 19
“Employee benefits”, which leads in particular to the full
recognition of the net position in respect of employee benefits
obligations (liabilities net of assets) in the balance sheet, to the
elimination of the corridor approach currently used by the Group
and to the obligation to evaluate the expected return on plan
assets on a normative basis (via the discount rate used to 
value the debt). This standard is applicable for annual periods
beginning on or after January 1, 2013. The impact of the
application of this standard is currently assessed by the Group.

– In addition, the IASB published in May 2011 standard IFRS 13

“Fair value measurement”, applicable for annual periods
beginning on or after January 1, 2013, and in June 2011 revised
standard IAS 1 “Presentation of financial statements”, applicable
for annual periods beginning on or after July 1, 2012. The
application of these standards should not have any material
effect on the Group’s consolidated balance sheet, statement 
of income and shareholder’s equity.

2) Main indicators - information by business segment

Performance indicators excluding the adjustment items, such as
adjusted operating income, adjusted net operating income, and
adjusted net income are meant to facilitate the analysis of the financial
performance and the comparison of income between periods.

Adjustment items

The detail of these adjustment items is presented in Note 4 to the
Consolidated Financial Statements.

Adjustment items include:

(i) Special items

Due to their unusual nature or particular significance, certain
transactions qualified as "special items" are excluded from the
business segment figures. In general, special items relate to
transactions that are significant, infrequent or unusual. However, in
certain instances, transactions such as restructuring costs or
assets disposals, which are not considered to be representative of
the normal course of business, may be qualified as special items
although they may have occurred within prior years or are likely to
occur again within the coming years.

(ii) The inventory valuation effect

The adjusted results of the Downstream and Chemicals segments
are presented according to the replacement cost method. 
This method is used to assess the segments’ performance and
facilitate the comparability of the segments’ performance with 
those of its competitors.

In the replacement cost method, which approximates the LIFO
(Last-In, First-Out) method, the variation of inventory values in the
statement of income is, depending on the nature of the inventory,
determined using either the month-end prices differential between
one period and another or the average prices of the period rather
than the historical value. The inventory valuation effect is the
difference between the results according to the FIFO (First-In, First-
Out) and the replacement cost.

(iii) Effect of changes in fair value

As from January 1, 2011, the effect of changes in fair value
presented as adjustment item reflects for some transactions
differences between internal measure of performance used by
TOTAL’s management and the accounting for these transactions
under IFRS.

IFRS requires that trading inventories be recorded at their fair value
using period end spot prices. In order to best reflect the
management of economic exposure through derivative

transactions, internal indicators used to measure performance
include valuations of trading inventories based on forward prices.

Furthermore, TOTAL, in its trading activities, enters into storage
contracts, which future effects are recorded at fair value in Group’s
internal economic performance. IFRS precludes recognition of this
fair value effect.

(iv) Until June 30, 2010, TOTAL’s equity share of adjustment
items reconciling “Business net income” to Net income
attributable to equity holders of Sanofi (see Note 3, paragraph
on the sales of Sanofi shares and loss of significant influence
over Sanofi)

Main indicators

(i) Operating income (measure used to evaluate operating
performance)

Revenue from sales after deducting cost of goods sold and
inventory variations, other operating expenses, exploration
expenses and depreciation, depletion, and amortization.

Operating income excludes the amortization of intangible assets
other than mineral interests, currency translation adjustments and
gains or losses on the disposal of assets.

(ii) Net operating income (measure used to evaluate the return
on capital employed)

Operating income after taking into account the amortization of
intangible assets other than mineral interests, currency translation
adjustments, gains or losses on the disposal of assets, as well as
all other income and expenses related to capital employed
(dividends from non-consolidated companies, equity in income of
affiliates, capitalized interest expenses), and after income taxes
applicable to the above.

The only income and expense not included in net operating income
but included in net income are interest expenses related to net
financial debt, after applicable income taxes (net cost of net debt)
and non-controlling interests.

(iii) Adjusted income

Operating income, net operating income, or net income excluding
the effect of adjustment items described above.

(iv) Fully-diluted adjusted earnings per share

Adjusted net income divided by the fully-diluted weighted-average
number of common shares.

Registration Document 2011. TOTAL

193

9 Consolidated Financial Statements

Notes to the Consolidated Financial Statements

(v) Capital employed

(vii) ROE (Return on Equity)

Non-current assets and working capital, at replacement cost, 
net of deferred income taxes and non-current liabilities.

(vi) ROACE (Return on Average Capital Employed)

Ratio of adjusted consolidated net income to average adjusted
shareholders’ equity (after distribution) between the beginning and
the end of the period.

Ratio of adjusted net operating income to average capital employed
between the beginning and the end of the period.

(viii) Net debt

Non-current debt, including current portion, current borrowings,
other current financial liabilities less cash and cash equivalents and
other current financial assets.

3) Changes in the Group structure, main acquisitions and divestments

This cooperation is developed around the two following axes:

- In April 2011, TOTAL took a 12.09% shareholding in Novatek

for an amount of €2,901 million ($4,108 million). In
December 2011, TOTAL finalized the acquisition of an
additional 2% interest in Novatek for an amount of €596 million
($796 million), increasing TOTAL’s overall interest in Novatek
to 14.09%. TOTAL considers that it has a significant influence
especially through its representation on the Board of Directors
of Novatek and its participation in the major Yamal LNG project.
Therefore, the interest in Novatek has been accounted for by
the equity method since the second quarter of 2011.

- In October 2011, TOTAL finalized the acquisition of a 20%

interest in the Yamal LNG project and has become Novatek’s
partner in this project.

– After the all-cash tender of $23.25 per share launched on

April 28, 2011 and completed on June 21, 2011, TOTAL has
acquired a 60% stake in SunPower Corp., a U.S. company listed
on Nasdaq with headquarters in San Jose (California), one of the
most established players in the American solar industry. Shares
of SunPower Corp. continue to be traded on the Nasdaq.

The acquisition cost, whose cash payment occurred on
June 21, 2011, amounts to €974 million ($1,394 million). 
In accordance with revised IFRS 3, TOTAL is currently 
assessing the fair value of identifiable acquired assets, liabilities
and contingent liabilities. Based on available information,
provisional fair value of net assets acquired at 100% amounts
to $1,512 million.

Given the estimated fair value of instruments that are likely to
confer rights to non-controlling interests, provisional goodwill
amounts to $533 million. This goodwill must be allocated within
twelve months from the acquisition date.

During 2011, 2010 and 2009, main changes in the Group structure
and main acquisitions and divestments were as follows:

2011

(cid:129) Upstream

– TOTAL finalized in March 2011 the acquisition from Santos 
of an additional 7.5% interest in Australia’s GLNG project. 
This increases TOTAL’s overall stake in the project to 27.5%.

The acquisition cost amounts to €202 million ($281 million) and
mainly corresponds to the value of mineral interests that have
been recognized as intangible assets in the consolidated balance
sheet for €227 million.

– In March 2011, Total E&P Canada Ltd., a TOTAL subsidiary, 
and Suncor Energy Inc. (Suncor) have finalized a strategic oil
sands alliance encompassing the Suncor-operated Fort Hills
mining project, the TOTAL-operated Joslyn mining project and
the Suncor-operated Voyageur upgrader project. All three assets
are located in the Athabasca region of the province of Alberta, 
in Canada.

TOTAL acquired 19.2% of Suncor’s interest in the Fort Hills
project, increasing TOTAL’s overall interest in the project
to 39.2%. Suncor, as operator, holds 40.8%. TOTAL also
acquired a 49% stake in the Suncor-operated Voyageur
upgrader project. For those two acquisitions, the Group paid
€1,937 million (CAD 2,666 million) mainly representing the value
of intangible assets for €474 million and the value of tangible
assets for €1,550 million.

Furthermore, TOTAL sold to Suncor 36.75% interest in the
Joslyn project for €612 million (CAD 842 million). The Group, 
as operator, retains a 38.25% interest in the project.

– TOTAL finalized in April 2011 the sale of its 75.8% interest in its

upstream Cameroonian affiliate Total E&P Cameroun to Perenco,
for an amount of €172 million ($247 million), net of cash sold.

– TOTAL and the Russian company Novatek signed in March 2011
two Memorandums of Cooperation to develop the cooperation
between TOTAL on one side, and Novatek and its main
shareholders on the other side.

194

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Consolidated Financial Statements 9

Notes to the Consolidated Financial Statements

Provisional allocation of the acquisition price and the amount of non-controlling interests at the acquisition date are as follows:

(M$)

Intangible assets
Tangible assets
Accounts receivable, net
Other current assets
Other capital employed
Net debt

Net assets of SunPower (100%) as of June 21, 2011 

Share attributable at 100% to non-controlling interests

Net assets of SunPower (100%) as of June 21, 2011 to share

Fair value at the acquisition date                      

465                      
589                      
396                      
223                      
292                      
(453) 

1,512                       

(76)  

1,436                       

Group share 60%                                                                                                                                                                                       861
Goodwill                                                                                                                                                                                                     533

Acquisition cost of SunPower's shares                                                                                                         

                                 1,394

Non-controlling interests (40%)                                                                                                                                                                   575
Reinclusion of the share attributable at 100% to non-controlling interests                                                                                                     76

Non-controlling interests as of June 21, 2011                                                                                               

              651

Since the acquisition date, sales and net income Group share
(before impairment of goodwill) realized by SunPower amount
respectively to $1,447 million and $(56) million. The goodwill
arising from the acquisition of SunPower has been impaired
in 2011 (see Note 4E to the Consolidated Financial Statements).

Acquisition-related costs recognized in the statement of income
for the period amount to €9 million.

As part of the transaction, various agreements were signed,
including a financial guarantee agreement through which TOTAL
guarantees up to $1 billion SunPower’s repayments obligations
under letters of credit that would be issued during the next five
years for the development of solar power plants and large roofs
activities. Furthermore, SunPower’s off-balance sheet
commitments and contractual obligations are now included 
in TOTAL’s notes to the Consolidated Financial Statements 
(see Note 23 to the Consolidated Financial Statements).

– TOTAL finalized in July 2011 the sale of 10% of its interest in 

the Colombian pipeline OCENSA. The Group still holds a 5.2%
interest in this asset.

– TOTAL finalized in September 2011 the acquisition of Esso

Italiana’s interests respectively in the Gorgoglione concession
(25% interest), which contains the Tempa Rossa field, and in two
exploration licenses located in the same area (51.7% for each
one). The acquisition increases TOTAL’s interest in the operated
Tempa Rossa field to 75%.

– TOTAL finalized in December 2011 the sale to Silex Gas Norway
AS, a wholly owned subsidiary of Allianz, of its entire stake in
Gassled (6.4%) and related entities for an amount of €477 million
(NOK 3.7 billion).

– Total E&P USA Inc. signed in December 2011 an agreement to
enter into a Joint Venture with Chesapeake Exploration L.L.C., 
a subsidiary of Chesapeake Energy Corporation, and its partner

EnerVest Ltd. Under the terms of this agreement, TOTAL
acquired a 25% share in Chesapeake’s and EnerVest’s liquids-rich
area of the Utica shale play. TOTAL paid to Chesapeake and
EnerVest €500 million ($696 million) in cash for the acquisition 
of these assets. TOTAL will also be committed to pay additional
amounts up to $1.63 billion over a maximum period of 7 years 
in the form of a 60% carry of Chesapeake and EnerVest’s future
capital expenditures on drilling and completion of wells within 
the Joint Venture. Furthermore, TOTAL will also acquire a 25%
share in any new acreage which will be acquired by Chesapeake
in the liquids-rich area of the Utica shale play.

(cid:129) Downstream

– TOTAL and International Petroleum Investment Company 

(a company wholly-owned by the Government of Abu Dhabi)
entered into an agreement on February 15, 2011 for the sale, 
to International Petroleum Investment Company (IPIC), of
the 48.83% equity interest held by TOTAL in the share capital of
CEPSA, to be completed within the framework of a public tender
offer being launched by IPIC for all the CEPSA shares not yet
held by IPIC, at a unit purchase price of €28 per CEPSA share.
TOTAL sold to IPIC all of its equity interest in CEPSA and
received, as of July 29, 2011, an amount of €3,659 million.

– TOTAL finalized in October 2011 the sale of most of its Marketing
assets in the United Kingdom, the Channel Islands and the Isle of
Man, to Rontec Investments LLP, a consortium led by Snax 24,
one of the leading independent forecourt operators in the United
Kingdom, for an amount of €424 million (£368 million).

(cid:129) Chemicals

– TOTAL finalized in July 2011 the sale of its photocure and
coatings resins businesses to Arkema for an amount of
€520 million, net of cash sold.

Registration Document 2011. TOTAL

195

                    
9 Consolidated Financial Statements

Notes to the Consolidated Financial Statements

2010

(cid:129) Upstream

– Total E&P Canada Ltd., a TOTAL subsidiary, signed in July 2010
an agreement with UTS Energy Corporation (UTS) to acquire
UTS Corporation with its main asset, a 20% interest in the Fort
Hills mining project in the Athabasca region of the Canadian
province of Alberta.

Total E&P Canada completed on September 30, 2010 the
acquisition of all UTS shares for a cash amount of 3.08 Canadian
dollars per share. Taking into account the cash held by UTS 
and acquired by TOTAL (€232 million), the cost of the acquisition
for TOTAL amounted to €862 million. This amount mainly
represented the value of mineral interests that have been
recognized as intangible assets in the consolidated balance
sheet for €646 million and the value of tangible assets that have
been recognized in the consolidated balance sheet for
€217 million.

– TOTAL completed in September 2010 an agreement for the sale
to BP and Hess of its interests in the Valhall (15.72%) and Hod
(25%) fields, in the Norwegian North Sea, for an amount of
€800 million.

– TOTAL signed in September 2010 an agreement with Santos
and Petronas to acquire a 20% interest in the GLNG project 
in Australia. Upon completion of this transaction finalised in
October 2010, the project brought together Santos (45%,
operator), Petronas (35%) and TOTAL (20%).

The acquisition cost amounted to €566 million and it mainly
represented the value of mineral interests that have been
recognized as intangible assets in the consolidated balance
sheet for €617 million.

In addition, TOTAL announced in December 2010 the signature of
an agreement to acquire an additional 7.5% interest in this project.

– TOTAL sold in December 2010 its 5% interest in Block 31,

located in the Angolan ultra deep offshore, to the company China
Sonangol International Holding Limited.

(cid:129) Downstream

– TOTAL and ERG announced in January 2010 that they signed 
an agreement to create a joint venture, named TotalErg, by
contribution of the major part of their activities in the refining 
and marketing business in Italy. TotalErg has been operational
since October 1st, 2010. The shareholder pact calls for joint
governance as well as operating independence for the new
entity. TOTAL’s interest in TotalErg is 49% and is accounted 
for by the equity method (see Note 12 to the Consolidated
Financial Statements).

(cid:129) Chemicals

– TOTAL closed on April 1, 2010 the sale of its consumer specialty

chemicals business, Mapa Spontex, to U.S.-based Jarden
Corporation for an enterprise value of €335 million.

Aquitaine’s share capital and 0.27% of its voting rights, at a price
of €305 per share (including the remaining 2009 dividend). On
April 13, 2010, the French Autorité des marchés financiers (AMF)
issued its clearance decision for this offer.

The public tender offer was open from April 16 to April 29, 2010
inclusive. The Elf Aquitaine shares targeted by the offer which
were not tendered to the offer have been transferred to
TOTAL S.A. under the squeeze out upon payment to the
shareholders equal to the offer price on the first trading day after
the offer closing date, i.e. on April 30, 2010.

On April 30, 2010, TOTAL S.A. announced that, following the
squeeze out, it held 100% of Elf Aquitaine shares, with the
transaction amounting to €450 million.

In application of revised standard IAS 27 “Consolidated and
Separate Financial Statements”, effective for annual periods
beginning on or after January 1, 2010, transactions with 
non-controlling interests are accounted for as equity
transactions, i.e. in consolidated shareholder’s equity.

As a consequence, following the squeeze out of the Elf Aquitaine
shares by TOTAL S.A., the difference between the consideration
paid and the book value of non-controlling interests acquired
was recognized directly as a decrease in equity.

– During 2010, TOTAL progressively sold 1.88% of Sanofi’s share

capital, thus reducing its interest to 5.51%.

As from July 1, 2010, given its reduced representation on the
Board of Directors and the decrease in the percentage of voting
rights, TOTAL ceased to have a significant influence over 
Sanofi-Aventis and no longer consolidated this investment under
the equity method. The investment in Sanofi is accounted for as
a financial asset available for sale in the line “Other investments”
of the consolidated balance sheet at its fair value, i.e. at the
stock price.

Net income as of December 31, 2010 included a €135 million
gain relating to this change in the accounting treatment.

2009

(cid:129) Upstream

– In December 2009, TOTAL signed an agreement with

Chesapeake Energy Corporation whereby TOTAL acquired
a 25% share in Chesapeake’s Barnett shale gas portfolio located
in the United States (State of Texas). The acquisition cost of
these assets amounted to €1,562 million and it represented the
value of mineral interests that have been recognized as intangible
assets in the consolidated balance sheet for €1,449 million and
the value of tangible assets that have been recognized in the
consolidated balance sheet for €113 million. As no cash
payment has occurred in 2009, a corresponding debt has been
recognized in the sections “Provisions and other non-current
liabilities” and “Other creditors and accrued liabilities” for
€818 million and €744 million respectively.

(cid:129) Corporate

(cid:129) Corporate

– On March 24, 2010, TOTAL S.A. filed a public tender offer

followed by a squeeze out with the French Autorité des Marchés
Financiers (AMF) in order to buy the 1,468,725 Elf Aquitaine
shares that it did not already hold, representing 0.52% of Elf

– During 2009, TOTAL progressively sold 3.99% of Sanofi-Aventis’
share capital, thus reducing its interest to 7.39%. Sanofi-Aventis
is accounted for by the equity method in TOTAL’s Consolidated
Financial Statements for the year ended December 31, 2009.

196

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Consolidated Financial Statements 9

Notes to the Consolidated Financial Statements

4) Business segment information

Financial information by business segment is reported in accordance
with the internal reporting system and shows internal segment
information that is used to manage and measure the performance of
TOTAL. The Group’s activities are conducted through three business
segments:

– the Upstream segment includes the activities of the

Exploration & Production division and the Gas & Power division;

– the Downstream segment includes activities of the

Refining & Marketing division and the Trading & Shipping division;
and

– the Chemicals segment includes Base Chemicals and

Specialties.

The Corporate segment includes the operating and financial
activities of the holding companies (including the investment 
in Sanofi).

The operational profit and assets are broken down by business
segment prior to the consolidation and inter-segment adjustments.

Sales prices between business segments approximate market prices.

Furthermore, the Group announced in October 2011 a plan of
reorganization of its business segments Downstream and
Chemicals. The consultation and notification process towards
employee representatives is finished and this reorganization
became effective as of January 1st, 2012.

This plan changed the organization through the creation of:

– a Refining & Chemicals segment that is a major production hub

combining TOTAL’s refining, petrochemicals, fertilizers and
specialty chemicals operations. This segment also includes
Trading & Shipping activities;

– a Supply & Marketing segment that is dedicated to the global

supply and marketing of petroleum products.

Registration Document 2011. TOTAL

197

9 Consolidated Financial Statements

Notes to the Consolidated Financial Statements

A) Information by business segment

For the year ended December 31, 2011
(M€)                                                                                  Upstream   Downstream     Chemicals     Corporate  Intercompany           Total

Non-Group sales                                                                   23,298         141,907           19,477                   11                       -     184,693
Intersegment sales                                                                 27,301             5,983             1,234                 185            (34,703)                 -
Excise taxes                                                                                    -         (18,143)                     -                     -                       -     (18,143)

Revenues from sales                                                         50,599         129,747           20,711                 196            (34,703)       166,550

Operating expenses                                                             (23,079)       (126,145)         (19,566)               (667)              34,703   (134,754)
Depreciation, depletion and amortization 
of tangible assets and mineral interests                                 (5,076)           (1,908)               (487)                 (35)                       -       (7,506)

Operating income                                                             22,444             1,694                 658               (506)                       -         24,290

Equity in income (loss) of affiliates and other items                   1,596                 401                 471                 336                       -         2,804
Tax on net operating income                                                (13,506)               (409)               (225)                 (38)                       -     (14,178)

Net operating income                                                       10,534             1,686                 904               (208)                       -         12,916

Net cost of net debt                                                                         -                     -                     -                     -                       -           (335)
Non-controlling interests                                                                 -                     -                     -                     -                       -           (305)

Net income                                                                                 -                     -                     -                     -                       -         12,276

For the year ended December 31, 2011 
(adjustments(a))
(M€)                                                                                  Upstream   Downstream     Chemicals     Corporate  Intercompany           Total

Non-Group sales                                                                           45                     -                     -                     -                       -               45
Intersegment sales                                                                           -                     -                     -                     -                       -                 -
Excise taxes                                                                                    -                     -                     -                     -                       -                 -

Revenues from sales                                                               45                     -                     -                     -                       -               45

Operating expenses                                                                         -             1,156                 (33)                     -                       -         1,123
Depreciation, depletion and amortization 
of tangible assets and mineral interests                                       (75)               (700)                   (6)                     -                       -           (781)

Operating income(b)                                                                (30)                 456                 (39)                     -                       -             387

Equity in income (loss) of affiliates and other items                      191                 256                 209                   90                       -             746
Tax on net operating income                                                       (32)               (109)                 (41)                 (80)                       -           (262)

Net operating income(b)                                                         129                 603                 129                   10                       -             871

Net cost of net debt                                                                         -                     -                     -                     -                       -                 -
Non-controlling interests                                                                 -                     -                     -                     -                       -             (19)

Net income                                                                                 -                     -                     -                     -                       -             852

(a) Adjustments include special items, inventory valuation effect and, as from January 1st, 2011, the effect of changes in fair value.

(b) Of which inventory valuation effect                                                                 Upstream         Downstream             Chemicals             Corporate

- on operating income                                                                                                  -                     1,224                          (9)                             -
- on net operating income                                                                                             -                        859                          10                             -

198

TOTAL. Registration Document 2011

Consolidated Financial Statements 9

Notes to the Consolidated Financial Statements

For the year ended December 31, 2011 (adjusted)
(M€) (a)                                                                               Upstream   Downstream     Chemicals     Corporate  Intercompany           Total

Non-Group sales                                                                   23,253         141,907           19,477                   11                       -     184,648
Intersegment sales                                                                 27,301             5,983             1,234                 185            (34,703)                 -
Excise taxes                                                                                    -         (18,143)                     -                     -                       -     (18,143)

Revenues from sales                                                         50,554         129,747           20,711                 196            (34,703)       166,505

Operating expenses                                                             (23,079)       (127,301)         (19,533)               (667)              34,703   (135,877)
Depreciation, depletion and amortization 
of tangible assets and mineral interests                                 (5,001)           (1,208)               (481)                 (35)                       -       (6,725)

Adjusted operating income                                               22,474             1,238                 697               (506)                       -         23,903

Equity in income (loss) of affiliates and other items                   1,405                 145                 262                 246                       -         2,058
Tax on net operating income                                                (13,474)               (300)               (184)                   42                       -     (13,916)

Adjusted net operating income                                        10,405             1,083                 775               (218)                       -         12,045

Net cost of net debt                                                                         -                     -                     -                     -                       -           (335)
Non-controlling interests                                                                 -                     -                     -                     -                       -           (286)

Adjusted net income                                                                   -                     -                     -                     -                       -         11,424

Adjusted fully-diluted earnings per share (€)                             -                     -                     -                     -                       -             5.06

(a) Except for earnings per share.

For the year ended December 31, 2011
(M€)                                                                                  Upstream   Downstream     Chemicals     Corporate  Intercompany           Total

Total expenditures                                                                 21,689             1,870                 847                 135                       -       24,541
Total divestments                                                                     2,656             3,235             1,164             1,523                       -         8,578
Cash flow from operating activities                                         17,054             2,165                 512               (195)                       -       19,536

Balance sheet as of December 31, 2011                                                                                                                                                      
Property, plant and equipment, intangible assets, net             64,069             7,918             4,638                 245                       -       76,870
Investments in equity affiliates                                                  8,932                 699             1,118                     -                       -       10,749
Loans to equity affiliates and other non-current assets             4,793             1,749             1,144             3,105                       -       10,791
Working capital                                                                        1,240             9,627             2,585           (1,374)                       -       12,078
Provisions and other non-current liabilities                           (20,095)           (2,577)           (1,593)           (1,136)                       -     (25,401)
Assets and liabilities classified as held for sale                                 -                     -                     -                     -                       -                 -

Capital Employed (balance sheet)                                   58,939           17,416             7,892                 840                       -         85,087

Less inventory valuation effect                                                         -           (3,615)               (419)                   13                       -       (4,021)

Capital Employed (Business segment information)         58,939           13,801             7,473                 853                       -         81,066

ROACE as a percentage                                                         20%                 7%               10%                     -                       -           16%

Registration Document 2011. TOTAL

199

9 Consolidated Financial Statements

Notes to the Consolidated Financial Statements

For the year ended December 31, 2010
(M€)                                                                                  Upstream   Downstream     Chemicals     Corporate  Intercompany           Total

Non-Group sales                                                                   18,527         123,245           17,490                     7                       -     159,269
Intersegment sales                                                                 22,540             4,693                 981                 186            (28,400)                 -
Excise taxes                                                                                    -         (18,793)                     -                     -                       -     (18,793)

Revenues from sales                                                         41,067         109,145           18,471                 193            (28,400)       140,476

Operating expenses                                                             (18,271)       (105,660)         (16,974)               (665)              28,400   (113,170)
Depreciation, depletion and amortization 
of tangible assets and mineral interests                                 (5,346)           (2,503)               (533)                 (39)                       -       (8,421)

Operating income                                                             17,450                 982                 964               (511)                       -         18,885

Equity in income (loss) of affiliates and other items                   1,533                 141                 215                 595                       -         2,484
Tax on net operating income                                                (10,131)               (201)               (267)                 263                       -     (10,336)

Net operating income                                                         8,852                 922                 912                 347                       -         11,033

Net cost of net debt                                                                         -                     -                     -                     -                       -           (226)
Non-controlling interests                                                                 -                     -                     -                     -                       -           (236)

Net income                                                                                 -                     -                     -                     -                       -         10,571

For the year ended December 31, 2010
(adjustments(a))
(M€)                                                                                  Upstream   Downstream     Chemicals     Corporate  Intercompany           Total

Non-Group sales                                                                             -                     -                     -                     -                       -                 -
Intersegment sales                                                                           -                     -                     -                     -                       -                 -
Excise taxes                                                                                    -                     -                     -                     -                       -                 -

Revenues from sales                                                                  -                     -                     -                     -                       -                   -

Operating expenses                                                                         -                 923                   92                     -                       -         1,015
Depreciation, depletion and amortization 
of tangible assets and mineral interests                                     (203)           (1,192)                 (21)                     -                       -       (1,416)

Operating income (b)                                                             (203)               (269)                   71                     -                       -           (401)

Equity in income (loss) of affiliates and other items (c)                   183               (126)                 (16)                 227                       -             268
Tax on net operating income                                                       275                 149                     -                   (6)                       -             418

Net operating income (b)                                                         255               (246)                   55                 221                       -             285

Net cost of net debt                                                                         -                     -                     -                     -                       -                 -
Non-controlling interests                                                                 -                     -                     -                     -                       -               (2)

Net income                                                                                 -                     -                     -                     -                       -             283

(a) Adjustments include special items, inventory valuation effect and, until June 30, 2010, equity share of adjustments related to Sanofi.

(b) Of which inventory valuation effect                                                                 Upstream         Downstream             Chemicals             Corporate

- on operating income                                                                                                  -                        863                        130                             -
- on net operating income                                                                                             -                        640                        113                             -

(c) Of which equity share of adjustments related to Sanofi                                                 -                             -                             -                        (81)

200

TOTAL. Registration Document 2011

Consolidated Financial Statements 9

Notes to the Consolidated Financial Statements

For the year ended December 31, 2010 (adjusted)
(M€) (a)                                                                               Upstream   Downstream     Chemicals     Corporate  Intercompany           Total

Non-Group sales                                                                   18,527         123,245           17,490                     7                       -     159,269
Intersegment sales                                                                 22,540             4,693                 981                 186            (28,400)                 -
Excise taxes                                                                                    -         (18,793)                     -                     -                       -     (18,793)

Revenues from sales                                                         41,067         109,145           18,471                 193            (28,400)       140,476

Operating expenses                                                             (18,271)       (106,583)         (17,066)               (665)              28,400   (114,185)
Depreciation, depletion and amortization 
of tangible assets and mineral interests                                 (5,143)           (1,311)               (512)                 (39)                       -       (7,005)

Adjusted operating income                                               17,653             1,251                 893               (511)                       -         19,286

Equity in income (loss) of affiliates and other items                   1,350                 267                 231                 368                       -         2,216
Tax on net operating income                                                (10,406)               (350)               (267)                 269                       -     (10,754)

Adjusted net operating income                                          8,597             1,168                 857                 126                       -         10,748

Net cost of net debt                                                                         -                     -                     -                     -                       -           (226)
Non-controlling interests                                                                 -                     -                     -                     -                       -           (234)

Adjusted net income                                                                   -                     -                     -                     -                       -         10,288

Adjusted fully-diluted earnings per share (€)                             -                     -                     -                     -                       -             4.58

(a) Except for earnings per share.

For the year ended December 31, 2010
(M€)                                                                                  Upstream   Downstream     Chemicals     Corporate  Intercompany           Total

Total expenditures                                                                 13,208             2,343                 641                   81                       -       16,273
Total divestments                                                                     2,067                 499                 347             1,403                       -         4,316
Cash flow from operating activities                                         15,573             1,441                 934                 545                       -       18,493

Balance sheet as of December 31, 2010                                                                                                                                                       
Property, plant and equipment, intangible assets, net             50,565             8,675             4,388                 253                       -       63,881
Investments in equity affiliates                                                  5,002             2,782             1,349                     -                       -         9,133
Loans to equity affiliates and other non-current assets             4,184             1,366                 979             4,099                       -       10,628
Working capital                                                                         (363)             9,154             2,223               (211)                       -       10,803
Provisions and other non-current liabilities                           (16,076)           (2,328)           (1,631)           (1,181)                       -     (21,216)
Assets and liabilities classified as held for sale                             660                     -                 413                     -                       -         1,073

Capital Employed (balance sheet)                                   43,972           19,649             7,721             2,960                       -         74,302

Less inventory valuation effect                                                         -           (4,088)               (409)             1,061                       -       (3,436)

Capital Employed (Business segment information)         43,972           15,561             7,312             4,021                       -         70,866

ROACE as a percentage                                                         21%                 8%               12%                     -                       -           16%

Registration Document 2011. TOTAL

201

9 Consolidated Financial Statements

Notes to the Consolidated Financial Statements

For the year ended December 31, 2009
(M€)                                                                                  Upstream   Downstream     Chemicals     Corporate  Intercompany           Total

Non-Group sales                                                                   16,072         100,518           14,726                   11                       -     131,327
Intersegment sales                                                                 15,958             3,786                 735                 156            (20,635)                 -
Excise taxes                                                                                    -         (19,174)                     -                     -                       -     (19,174)

Revenues from sales                                                         32,030           85,130           15,461                 167            (20,635)       112,153

Operating expenses                                                             (14,752)         (81,281)         (14,293)               (656)              20,635     (90,347)
Depreciation, depletion and amortization 
of tangible assets and mineral interests                                 (4,420)           (1,612)               (615)                 (35)                       -       (6,682)

Operating income                                                             12,858             2,237                 553               (524)                       -         15,124

Equity in income (loss) of affiliates and other items                      846                 169                 (58)                 697                       -         1,654
Tax on net operating income                                                  (7,486)               (633)                 (92)                 326                       -       (7,885)

Net operating income                                                         6,218             1,773                 403                 499                       -           8,893

Net cost of net debt                                                                         -                     -                     -                     -                       -           (264)
Non-controlling interests                                                                 -                     -                     -                     -                       -           (182)

Net income                                                                                 -                     -                     -                     -                       -           8,447

For the year ended December 31, 2009
(adjustments(a))
(M€)                                                                                  Upstream   Downstream     Chemicals     Corporate  Intercompany           Total

Non-Group sales                                                                             -                     -                     -                     -                       -                 -
Intersegment sales                                                                           -                     -                     -                     -                       -                 -
Excise taxes                                                                                    -                     -                     -                     -                       -                 -

Revenues from sales                                                                  -                     -                     -                     -                       -                   -

Operating expenses                                                                    (17)             1,558                 344                     -                       -         1,885
Depreciation, depletion and amortization 
of tangible assets and mineral interests                                         (4)               (347)                 (40)                     -                       -           (391)

Operating income (b)                                                               (21)             1,211                 304                     -                       -           1,494

Equity in income (loss) of affiliates and other items (c)                 (160)                   22               (123)               (117)                       -           (378)
Tax on net operating income                                                         17               (413)                 (50)                   (3)                       -           (449)

Net operating income (b)                                                       (164)                 820                 131               (120)                       -             667

Net cost of net debt                                                                         -                     -                     -                     -                       -                 -
Non-controlling interests                                                                 -                     -                     -                     -                       -               (4)

Net income                                                                                 -                     -                     -                     -                       -             663

(a) Adjustments include special items, inventory valuation effect and equity share of adjustments related to Sanofi.

(b) Of which inventory valuation effect                                                                 Upstream         Downstream             Chemicals             Corporate

- on operating income                                                                                                  -                     1,816                        389                             -
- on net operating income                                                                                             -                     1,285                        254                             -

(c) Of which equity share of adjustments related to Sanofi                                                 -                             -                             -                      (300)

202

TOTAL. Registration Document 2011

Consolidated Financial Statements 9

Notes to the Consolidated Financial Statements

For the year ended December 31, 2009 (adjusted)
(M€) (a)                                                                               Upstream   Downstream     Chemicals     Corporate  Intercompany           Total

Non-Group sales                                                                   16,072         100,518           14,726                   11                       -     131,327
Intersegment sales                                                                 15,958             3,786                 735                 156            (20,635)                 -
Excise taxes                                                                                    -         (19,174)                     -                     -                       -     (19,174)

Revenues from sales                                                         32,030           85,130           15,461                 167            (20,635)       112,153

Operating expenses                                                             (14,735)         (82,839)         (14,637)               (656)              20,635     (92,232)
Depreciation, depletion and amortization 
of tangible assets and mineral interests                                 (4,416)           (1,265)               (575)                 (35)                       -       (6,291)

Adjusted operating income                                               12,879             1,026                 249               (524)                       -         13,630

Equity in income (loss) of affiliates and other items                   1,006                 147                   65                 814                       -         2,032
Tax on net operating income                                                  (7,503)               (220)                 (42)                 329                       -       (7,436)

Adjusted net operating income                                          6,382                 953                 272                 619                       -           8,226

Net cost of net debt                                                                         -                     -                     -                     -                       -           (264)
Non-controlling interests                                                                 -                     -                     -                     -                       -           (178)

Adjusted net income                                                                   -                     -                     -                     -                       -           7,784

Adjusted fully-diluted earnings per share (€)                             -                     -                     -                     -                       -             3.48

(a) Except for earnings per share.

For the year ended December 31, 2009
(M€)                                                                                  Upstream   Downstream     Chemicals     Corporate  Intercompany           Total

Total expenditures                                                                   9,855             2,771                 631                   92                       -       13,349
Total divestments                                                                       398                 133                   47             2,503                       -         3,081
Cash flow from operating activities                                         10,200             1,164             1,082                 (86)                       -       12,360

Balance sheet as of December 31, 2009                                                                                                                                                      
Property, plant and equipment, intangible assets, net             43,997             9,588             5,248                 271                       -       59,104
Investments in equity affiliates                                                  4,260             2,110                 652             4,235                       -       11,257
Loans to equity affiliates and other non-current assets             3,844             1,369                 850                 547                       -         6,610
Working capital                                                                           660             7,624             2,151                   58                       -       10,493
Provisions and other non-current liabilities                           (15,364)           (2,190)           (1,721)           (1,094)                       -     (20,369)
Assets and liabilities classified as held for sale                                 -                     -                     -                     -                       -                 -

Capital Employed (balance sheet)                                   37,397           18,501             7,180             4,017                       -         67,095

Less inventory valuation effect                                                         -           (3,202)               (282)                 840                       -       (2,644)

Capital Employed (Business segment information)         37,397           15,299             6,898             4,857                       -         64,451

ROACE as a percentage                                                         18%                 7%                 4%                     -                       -           13%

Registration Document 2011. TOTAL

203

9 Consolidated Financial Statements

Notes to the Consolidated Financial Statements

B) ROE (Return on Equity)

The Group evaluates the return on equity as the ratio of adjusted consolidated net income to average adjusted shareholders’ equity between
the beginning and the end of the period. Thus, adjusted shareholders’ equity for the year ended December 31, 2011 is calculated after
payment of a dividend of €2.28 per share, subject to approval by the shareholders’ meeting on May 11, 2012.

The ROE is calculated as follows:

For the year ended December 31,
(M€)                                                                                                                                                             2011              2010              2009

Adjusted net income - Group share                                                                                                         11,424             10,288             7,784
Adjusted non-controlling interests                                                                                                                 286                 234                 178

Adjusted consolidated net income                                                                                                      11,710           10,522             7,962

Shareholders' equity - Group share                                                                                                          68,037             60,414           52,552
Distribution of the income based on existing shares at the closing date                                                    (1,255)             (2,553)            (2,546)
Non-controlling interests                                                                                                                            1,352                 857                 987

Adjusted shareholders' equity (a)

                                                                                                        68,134           58,718           50,993

ROE                                                                                                                                                          18%              19%              16%

(a) Adjusted shareholders' equity as of December 31, 2008 amounted to €47,410 million.

C) Reconciliation of the information by business segment with consolidated financial statements

The table below presents the impact of adjustment items on the Consolidated Statement of Income:

For the year ended December 31, 2011                                                                                 Adjusted     Adjustments (a)     Consolidated
(M€)                                                                                                                                                                                                  statement
                                                                                                                                                                                                        of income

Sales                                                                                                                                           184,648                        45             184,693
Excise taxes                                                                                                                                 (18,143)                           -             (18,143)
Revenues from sales                                                                                                                                        166,505                            45                 166,550

Purchases, net of inventory variation                                                                                           (115,107)                   1,215           (113,892)
Other operating expenses                                                                                                            (19,751)                       (92)             (19,843)
Exploration costs                                                                                                                           (1,019)                           -               (1,019)
Depreciation, depletion and amortization of tangible assets and mineral interests                           (6,725)                     (781)               (7,506)
Other income                                                                                                                                      430                   1,516                 1,946
Other expense                                                                                                                                   (536)                     (711)               (1,247)

Financial interest on debt                                                                                                                   (713)                           -                   (713)
Financial income from marketable securities & cash equivalents                                                         273                           -                     273
Cost of net debt                                                                                                                                                    (440)                               -                       (440)

Other financial income                                                                                                                         609                           -                     609
Other financial expense                                                                                                                     (429)                           -                   (429)

Equity in income (loss) of affiliates                                                                                                     1,984                       (59)                 1,925

Income taxes                                                                                                                               (13,811)                     (262)             (14,073)

Consolidated net income                                                                                                         11,710                      871                 12,581

Group share                                                                                                                                   11,424                      852               12,276
Non-controlling interests                                                                                                                     286                        19                     305

(a) Adjustments include special items, inventory valuation effect and, as from January 1st, 2011, the effect of changes in fair value.

204

TOTAL. Registration Document 2011

Consolidated Financial Statements 9

Notes to the Consolidated Financial Statements

For the year ended December 31, 2010                                                                                 Adjusted     Adjustments (a)     Consolidated
(M€)                                                                                                                                                                                                  statement
                                                                                                                                                                                                        of income

Sales                                                                                                                                           159,269                           -             159,269
Excise taxes                                                                                                                                 (18,793)                           -             (18,793)
Revenues from sales                                                                                                                                        140,476                               -                 140,476

Purchases, net of inventory variation                                                                                             (94,286)                   1,115             (93,171)
Other operating expenses                                                                                                            (19,035)                     (100)             (19,135)
Exploration costs                                                                                                                               (864)                           -                   (864)
Depreciation, depletion and amortization of tangible assets and mineral interests                           (7,005)                 (1,416)               (8,421)
Other income                                                                                                                                      524                      872                 1,396
Other expense                                                                                                                                   (346)                     (554)                   (900)

Financial interest on debt                                                                                                                   (465)                           -                   (465)
Financial income from marketable securities & cash equivalents                                                         131                           -                     131
Cost of net debt                                                                                                                                                    (334)                               -                       (334)

Other financial income                                                                                                                         442                           -                     442
Other financial expense                                                                                                                     (407)                           -                   (407)

Equity in income (loss) of affiliates                                                                                                     2,003                       (50)                 1,953

Income taxes                                                                                                                               (10,646)                      418             (10,228)

Consolidated net income                                                                                                         10,522                      285                 10,807

Group share                                                                                                                                   10,288                      283               10,571
Non-controlling interests                                                                                                                     234                          2                     236

(a) Adjustments include special items, inventory valuation effect and, until June 30, 2010, equity share of adjustments related to Sanofi.

For the year ended December 31, 2009                                                                                 Adjusted     Adjustments (a)     Consolidated
(M€)                                                                                                                                                                                                  statement
                                                                                                                                                                                                        of income

Sales                                                                                                                                           131,327                           -             131,327
Excise taxes                                                                                                                                 (19,174)                           -             (19,174)
Revenues from sales                                                                                                                                        112,153                               -                 112,153

Purchases, net of inventory variation                                                                                             (73,263)                   2,205             (71,058)
Other operating expenses                                                                                                            (18,271)                     (320)             (18,591)
Exploration costs                                                                                                                               (698)                           -                   (698)
Depreciation, depletion and amortization of tangible assets and mineral interests                           (6,291)                     (391)               (6,682)
Other income                                                                                                                                      131                      183                     314
Other expense                                                                                                                                   (315)                     (285)                   (600)

Financial interest on debt                                                                                                                   (530)                           -                   (530)
Financial income from marketable securities & cash equivalents                                                         132                           -                     132
Cost of net debt                                                                                                                                                    (398)                               -                       (398)

Other financial income                                                                                                                         643                           -                     643
Other financial expense                                                                                                                     (345)                           -                   (345)

Equity in income (loss) of affiliates                                                                                                     1,918                     (276)                 1,642

Income taxes                                                                                                                                 (7,302)                     (449)               (7,751)

Consolidated net income                                                                                                           7,962                      667                   8,629

Group share                                                                                                                                     7,784                      663                 8,447
Non-controlling interests                                                                                                                     178                          4                     182

(a) Adjustments include special items, inventory valuation effect and equity share of adjustments related to Sanofi.

Registration Document 2011. TOTAL

205

9 Consolidated Financial Statements

Notes to the Consolidated Financial Statements

D) Adjustment items by business segment

The adjustment items for income as per Note 2 to the Consolidated Financial Statements are detailed as follows:

Adjustments to operating income

For the year ended December 31, 2011
(M€)                                                                                                      Upstream    Downstream     Chemicals     Corporate               Total

Inventory valuation effect                                                                                     -                1,224                   (9)                     -            1,215
Effect of changes in fair value                                                                           45                       -                     -                     -                 45
Restructuring charges                                                                                         -                       -                     -                     -                   -
Asset impairment charges                                                                               (75)                 (700)                   (6)                     -             (781)
Other items                                                                                                         -                   (68)                 (24)                     -               (92)

Total                                                                                                            (30)                   456                 (39)                     -                 387

Adjustments to net income, Group share

For the year ended December 31, 2011
(M€)                                                                                                      Upstream    Downstream     Chemicals     Corporate               Total

Inventory valuation effect                                                                                     -                   824                   10                     -               834
Effect of changes in fair value                                                                           32                       -                     -                     -                 32
Restructuring charges                                                                                         -                 (113)                   (9)                     -             (122)
Asset impairment charges                                                                             (531)                 (478)                   (5)                     -          (1,014)
Gains (losses) on disposals of assets                                                              843                   412                 209                   74            1,538
Other items                                                                                                   (202)                   (74)                 (76)                 (64)             (416)

Total                                                                                                            142                   571                 129                   10                 852

Adjustments to operating income

For the year ended December 31, 2010
(M€)                                                                                                      Upstream    Downstream     Chemicals     Corporate               Total

Inventory valuation effect                                                                                     -                   863                 130                     -               993
Restructuring charges                                                                                         -                       -                     -                     -                   -
Asset impairment charges                                                                             (203)              (1,192)                 (21)                     -          (1,416)
Other items                                                                                                         -                     60                 (38)                     -                 22

Total                                                                                                          (203)                 (269)                   71                     -               (401)

Adjustments to net income, Group share

For the year ended December 31, 2010
(M€)                                                                                                      Upstream    Downstream     Chemicals     Corporate               Total

Inventory valuation effect                                                                                     -                   635                 113                     -               748
TOTAL’s equity share of adjustments related to Sanofi                                         -                       -                     -                 (81)               (81)
Restructuring charges                                                                                         -                   (12)                 (41)                     -               (53)
Asset impairment charges                                                                             (297)                 (913)                 (14)                     -          (1,224)
Gains (losses) on disposals of assets                                                              589                   122                   33                 302            1,046
Other items                                                                                                     (37)                   (83)                 (33)                     -             (153)

Total                                                                                                            255                 (251)                   58                 221                 283

Adjustments to operating income

For the year ended December 31, 2009
(M€)                                                                                                      Upstream    Downstream     Chemicals     Corporate               Total

Inventory valuation effect                                                                                     -                1,816                 389                     -            2,205
Restructuring charges                                                                                         -                       -                     -                     -                   -
Asset impairment charges                                                                                 (4)                 (347)                 (40)                     -             (391)
Other items                                                                                                     (17)                 (258)                 (45)                     -             (320)

Total                                                                                                            (21)                1,211                 304                     -             1,494

206

TOTAL. Registration Document 2011

Consolidated Financial Statements 9

Notes to the Consolidated Financial Statements

Adjustments to net income, Group share

For the year ended December 31, 2009
(M€)                                                                                                      Upstream    Downstream     Chemicals     Corporate               Total

Inventory valuation effect                                                                                     -                1,279                 254                     -            1,533
TOTAL’s equity share of adjustments related to Sanofi                                         -                       -                     -               (300)             (300)
Restructuring charges                                                                                         -                   (27)               (102)                     -             (129)
Asset impairment charges                                                                               (52)                 (253)                 (28)                     -             (333)
Gains (losses) on disposals of assets                                                                   -                       -                     -                 179               179
Other items                                                                                                   (112)                 (182)                     7                     -             (287)

Total                                                                                                          (164)                   817                 131               (121)                 663

E) Additional information on impairments

In the Upstream, Downstream and Chemicals segments,
impairments of assets have been recognized for the year ended
December 31, 2011, with an impact of €781 million in operating
income and €1,014 million in net income, Group share. These
impairments have been disclosed as adjustments to operating
income and adjustments to net income, Group share. These items
are identified in paragraph 4D above as adjustment items with the
heading “Asset impairment charges”.

The impairment losses impact certain Cash Generating Units (CGU)
for which there were indications of impairment, due mainly to
changes in the operating conditions or the economic environment
of their specific businesses.

The principles applied are the following:

– the recoverable amount of CGUs has been based on their value
in use, as defined in Note 1 paragraph L to the Consolidated
Financial Statements “Impairment of long-lived assets”;

– future cash flows have been determined with the assumptions 

in the long-term plan of the Group. These assumptions (including
future prices of products, supply and demand for products,
future production volumes) represent the best estimate by
management of the Group of all economic conditions during 
the remaining life of assets;

– future cash flows, based on the long-term plan, are prepared

over a period consistent with the life of the assets within the CGU.
They are prepared post-tax and include specific risks attached to
CGU assets. They are discounted using a 8% post-tax discount
rate, this rate being a weighted-average capital cost estimated
from historical market data. This rate has been applied
consistently for the years ending in 2009, 2010 and 2011.

SunPower is a CGU acquired in 2011 for which specific
assumptions were applied because of its own financing and its
listing on Nasdaq. Thus, future cash flows of this CGU have been
discounted using a 14% post-tax discount rate, corresponding
to the weighted-average capital cost of this CGU.

– value in use calculated by discounting the above post-tax cash

flows using a 8% post-tax discount rate is not materially different
from value in use calculated by discounting pre-tax cash flows
using a pre-tax discount rate determined by an iterative
computation from the post-tax value in use. These pre-tax
discount rates are in a range from 10% to 13% in 2011.
SunPower’s pre-tax discount rate is 16%.

The CGUs of the Upstream segment affected by these impairments
are oil fields, assets in solar energy and investments in associates
accounted for by the equity method. For the year ended

December 31, 2011, the Group has recognized impairments with
an impact of €75 million in operating income and €531 million in
net income, Group share. A 10% decrease in hydrocarbons prices
would not lead to additional impairment losses. In 2011, impairment
losses accounted for mainly include the impairment of the whole
goodwill arising from the acquisition of SunPower for €383 million.
Indeed, the stress on public debt markets of some European states
during the second half of 2011, successive austerity plans adopted
by these states and their impact on financial incentives specific to
the solar industry have greatly worsened the financial situation and
forecasts of future cash flows of the solar industry companies,
including SunPower. The market capitalization of these companies
fell sharply in 2011, thus the share price of SunPower as of
December 31, 2011 stood at $6.23 per share, down 73%
compared to the share price at the acquisition date.

The CGUs of the Downstream segment are affiliates or groups of
affiliates (or industrial assets) organized mostly by country for the
refining activities and by relevant geographical area for the
marketing activities. For the refining activities, the unfavorable
trends observed in 2010 have continued in 2011, with a worldwide
context of surplus in refining capacities compared to the demand
for petroleum products. This surplus is still based in Europe with a
falling demand, whereas the emerging countries (Middle East and
Asia) report a strong growth in the consumption of petroleum
products. In this persistent context of deteriorated margins, the
refining CGUs in France and in the United Kingdom have suffered
substantial operating losses despite the constant efforts to improve
operations. This situation, coupled with less favorable outlooks, led
the Group to recognize impairments within the CGUs Refining
France and United Kingdom with an impact of €700 million in
operating income and €478 million in net income, Group share. 
A variation of +5% of projections of gross margin in identical
operating conditions would have a positive impact of €676 million
in operating income and €443 million in net income, Group share.
A variation of (1)% of the discount rate would have a positive impact
of €335 million in operating income and €219 million in net income,
Group share. Inverse variations of projections of gross margin and
discount rate would have impacts of respectively €(683) million and
€(249) million in operating income and €(448) million and
€(164) million in net income, Group share.

The CGUs of the Chemicals segment are worldwide business units,
including activities or products with common strategic, commercial
and industrial characteristics. The different scenarios of sensitivity
would not lead to additional impairment losses.

For the year ended December 31, 2010, impairments of assets
have been recognized in the Upstream, Downstream and
Chemicals segments with an impact of €1,416 million in operating
income and €1,224 million in net income, Group share. These

Registration Document 2011. TOTAL

207

9 Consolidated Financial Statements

Notes to the Consolidated Financial Statements

impairments have been disclosed as adjustments to operating
income and adjustments to net income, Group share.

For the year ended December 31, 2009, impairments of assets
have been recognized in the Upstream, Downstream and
Chemicals segments with an impact of €413 million in operating
income and €382 million in net income, Group share. 

These impairments have been disclosed as adjustments to
operating income for €391 million and adjustments to net income,
Group share for €333 million.

For the years ended December 31, 2011, 2010 and 2009, 
no reversal of impairment has been recognized.

5) Information by geographical area

(M€)                                                                                       France               Rest             North             Africa           Rest of               Total
                                                                                                              of Europe         America                             the world                       

For the year ended December 31, 2011                                                                                                                                                       
Non-Group sales                                                                   42,626           81,453           15,917           15,077           29,620        184,693
Property, plant and equipment, intangible assets, net               5,637           15,576           14,518           23,546           17,593          76,870
Capital expenditures                                                                1,530             3,802             5,245             5,264             8,700          24,541

For the year ended December 31, 2010                                                                                                                                                       
Non-Group sales                                                                   36,820           72,636           12,432           12,561           24,820        159,269
Property, plant and equipment, intangible assets, net               5,666           14,568             9,584           20,166           13,897          63,881
Capital expenditures                                                                1,062             2,629             3,626             4,855             4,101          16,273

For the year ended December 31, 2009                                                                                                                                                       
Non-Group sales                                                                   32,437           60,140             9,515             9,808           19,427        131,327
Property, plant and equipment, intangible assets, net               6,973           15,218             8,112           17,312           11,489          59,104
Capital expenditures                                                                1,189             2,502             1,739             4,651             3,268          13,349

6) Operating expenses

For the year ended December 31,
(M€)                                                                                                                                                             2011               2010               2009

Purchases, net of inventory variation (a)                                                                                                 (113,892)(b)         (93,171)         (71,058)
Exploration costs                                                                                                                                     (1,019)                 (864)               (698)
Other operating expenses (c)                                                                                                                   (19,843)            (19,135)         (18,591)
of which non-current operating liabilities (allowances) reversals                                                                 615                   387                 515
of which current operating liabilities (allowances) reversals                                                                       (150)                 (101)                 (43)

Operating expenses                                                                                                                         (134,754)         (113,170)         (90,347)

(a) Includes taxes paid on oil and gas production in the Upstream segment, namely royalties.
(b) As of December 31, 2011, the Group valued under/over lifting at market value. The impact in operating expenses is €577 million and €103 million in net income, Group share as of

December 31, 2011.

(c) Principally composed of production and administrative costs (see in particular the payroll costs as detailed in Note 26 to the Consolidated Financial Statements “Payroll and staff”).

208

TOTAL. Registration Document 2011

Consolidated Financial Statements 9

Notes to the Consolidated Financial Statements

7) Other income and other expense

For the year ended December 31,
(M€)                                                                                                                                                             2011               2010               2009

Gains (losses) on disposal of assets                                                                                                           1,650               1,117                 200
Foreign exchange gains                                                                                                                                118                       -                     -
Other                                                                                                                                                             178                 279                 114

Other income                                                                                                                                          1,946             1,396                 314

Foreign exchange losses                                                                                                                                   -                       -                 (32)
Amortization of other intangible assets (excl. mineral interests)                                                                    (592)                (267)               (142)
Other                                                                                                                                                           (655)                (633)               (426)

Other expense                                                                                                                                       (1,247)               (900)               (600)

Other income

Other expense

In 2011, the heading “Other” is mainly comprised of €243 million 
of restructuring charges in the Upstream, Downstream and
Chemicals segments.

In 2010, the heading “Other” was mainly comprised of 
€248 million of restructuring charges in the Downstream
and Chemicals segments.

In 2009, the heading “Other” was mainly comprised of €190 million 
of restructuring charges in the Downstream and Chemicals
segments.

In 2011, gains and losses on disposal of assets are mainly related
to the sale of the interest in CEPSA, to the sale of assets in the
Upstream segment (especially the sale of 10% Group’s interest in
the Colombian pipeline OCENSA) and to the sale of photocure and
coatings resins businesses. These disposals are described in
Note 3 to the Consolidated Financial Statements.

In 2010, gains and losses on disposal of assets were mainly related
to sales of assets in the Upstream segment (sale of the interests in
the Valhall and Hod fields in Norway and sale of the interest in
Block 31 in Angola, see Note 3 to the Consolidated Financial
Statements), as well as the change in the accounting treatment and
the disposal of shares of Sanofi (see Note 3 to the Consolidated
Financial Statements).

In 2009, gains and losses on disposal of assets were mainly related
to the disposal of shares of Sanofi.

8) Other financial income and expense

As of December 31,
(M€)                                                                                                                                                             2011               2010               2009

Dividend income on non-consolidated subsidiaries                                                                                       330                 255                 210
Capitalized financial expenses                                                                                                                       171                 113                 117
Other                                                                                                                                                             108                   74                 316

Other financial income                                                                                                                               609                 442                 643

Accretion of asset retirement obligations                                                                                                     (344)                (338)               (283)
Other                                                                                                                                                             (85)                  (69)                 (62)

Other financial expense                                                                                                                           (429)               (407)               (345)

Registration Document 2011. TOTAL

209

9 Consolidated Financial Statements

Notes to the Consolidated Financial Statements

9) Income taxes

Since 1966, the Group had been taxed in accordance with the
consolidated income tax treatment approved on a three-year
renewable basis by the French Ministry of Economy, Finance and
Industry. The approval for the period 2008-2010 expired on
December 31, 2010 and TOTAL S.A. announced in July 2011 
that it took the decision not to proceed with its initial application 
for the renewal of this agreement.

As a consequence, TOTAL S.A. is taxed in accordance with the
common tax regime as from 2011. The exit of the consolidated
income tax treatment has no significant impact, neither on the
Group’s financial situation nor on the consolidated results.

Income taxes are detailed as follows:

No deferred tax is recognized for the temporary differences
between the carrying amounts and tax bases of investments 
in foreign subsidiaries which are considered to be permanent
investments. Undistributed earnings from foreign subsidiaries
considered to be reinvested indefinitely amounted to
€27,444 million as of December 31, 2011. The determination of 
the tax effect relating to such reinvested income is not practicable.

In addition, no deferred tax is recognized on unremitted earnings
(approximately €22,585 million) of the Group’s French subsidiaries
since the remittance of such earnings would be tax exempt for the
subsidiaries in which the Company owns 95% or more of the
outstanding shares.

For the year ended December 31,
(M€)                                                                                                                                                             2011               2010               2009

Current income taxes                                                                                                                             (12,495)             (9,934)           (7,213)
Deferred income taxes                                                                                                                             (1,578)                (294)               (538)

Total income taxes                                                                                                                             (14,073)         (10,228)           (7,751)

Before netting deferred tax assets and liabilities by fiscal entity, the components of deferred tax balances are as follows:

As of December 31,
(M€)                                                                                                                                                             2011               2010               2009

Net operating losses and tax carry forwards                                                                                               1,584               1,145             1,114
Employee benefits                                                                                                                                         621                 535                 517
Other temporary non-deductible provisions                                                                                               3,521               2,757             2,184

Gross deferred tax assets                                                                                                                       5,726               4,437             3,815
Valuation allowance                                                                                                                                     (667)                (576)               (484)

Net deferred tax assets                                                                                                                          5,059             3,861             3,331

Excess tax over book depreciation                                                                                                         (12,831)           (10,966)           (9,791)
Other temporary tax deductions                                                                                                               (2,721)             (1,339)           (1,179)

Gross deferred tax liability                                                                                                                 (15,552)         (12,305)         (10,970)

Net deferred tax liability                                                                                                                     (10,493)           (8,444)           (7,639)

Net operating losses and tax carry forwards only come from foreign subsidiaries.

After netting deferred tax assets and liabilities by fiscal entity, deferred taxes are presented on the balance sheet as follows:

As of December 31,
(M€)                                                                                                                                                             2011               2010               2009

Deferred tax assets, non-current (note 14)                                                                                                 1,767               1,378             1,164
Deferred tax assets, current (note 16)                                                                                                                -                 151                 214
Deferred tax liabilities, non-current                                                                                                         (12,260)             (9,947)           (8,948)
Deferred tax liabilities, current                                                                                                                            -                  (26)                 (69)

Net amount                                                                                                                                         (10,493)           (8,444)           (7,639)

210

TOTAL. Registration Document 2011

Consolidated Financial Statements 9

Notes to the Consolidated Financial Statements

The net deferred tax variation in the balance sheet is analyzed as follows:

As of December 31,
(M€)                                                                                                                                                             2011               2010               2009

Opening balance                                                                                                                                   (8,444)           (7,639)           (6,857)

Deferred tax on income                                                                                                                            (1,578)                (294)               (538)
Deferred tax on shareholders’ equity (a)                                                                                                           (55)                   28                 (38)
Changes in scope of consolidation                                                                                                               (17)                  (59)                   (1)
Currency translation adjustment                                                                                                                  (399)                (480)               (205)

Closing balance                                                                                                                                  (10,493)           (8,444)           (7,639)

(a) This amount includes mainly current income taxes and deferred taxes for changes in fair value of listed securities classified as financial assets available for sale as well as deferred taxes

related to the cash flow hedge (see Note 17 to the Consolidated Financial Statements).

Reconciliation between provision for income taxes and pre-tax income

For the year ended December 31,
(M€)                                                                                                                                                             2011               2010               2009

Consolidated net income                                                                                                                         12,581             10,807             8,629
Provision for income taxes                                                                                                                       14,073             10,228             7,751

Pre-tax income                                                                                                                                     26,654           21,035           16,380

French statutory tax rate                                                                                                                         36.10%           34.43%          34.43%

Theoretical tax charge                                                                                                                         (9,622)           (7,242)           (5,640)

Difference between French and foreign income tax rates                                                                         (5,740)             (4,921)           (3,214)
Tax effect of equity in income (loss) of affiliates                                                                                              695                 672                 565
Permanent differences                                                                                                                                   889               1,375                 597
Adjustments on prior years income taxes                                                                                                      (19)                  (45)                 (47)
Adjustments on deferred tax related to changes in tax rates                                                                       (201)                     2                   (1)
Changes in valuation allowance of deferred tax assets                                                                                  (71)                  (65)                   (6)
Other                                                                                                                                                               (4)                    (4)                   (5)

Net provision for income taxes                                                                                                          (14,073)         (10,228)           (7,751)

The French statutory tax rate includes the standard corporate tax rate (33.33%) and additional applicable taxes that bring the overall tax rate
to 36.10% in 2011 (versus 34.43% in 2010 and 2009).

Permanent differences are mainly due to impairment of goodwill and to dividends from non-consolidated companies as well as the specific
taxation rules applicable to certain activities.

Net operating losses and tax credit carryforwards

Deferred tax assets related to net operating losses and tax carryforwards expire in the following years:

As of December 31,
(M€)

Basis

2011

Tax

Basis

2010

Tax

Basis

2009

Tax

2010                                                                                              -                     -                       -                     -                 258                 126
2011                                                                                              -                     -                 225                 110                 170                   83
2012                                                                                         242                 115                 177                   80                 121                   52
2013                                                                                         171                   81                 146                   59                 133                   43
2014 (a)                                                                                       104                   47               1,807                 602             1,804                 599
2015 (b)                                                                                           8                     2                 190                   62                     -                     -
2016 and after                                                                       2,095                 688                       -                     -                     -                     -
Unlimited                                                                                2,119                 651                 774                 232                 661                 211

Total                                                                                     4,739             1,584             3,319             1,145             3,147             1,114

(a) Net operating losses and tax credit carryforwards in 2014 and after for 2009.
(b) Net operating losses and tax credit carryforwards in 2015 and after for 2010.

Registration Document 2011. TOTAL

211

9 Consolidated Financial Statements

Notes to the Consolidated Financial Statements

10) Intangible assets

As of December 31, 2011                                                                             Cost                       Amortization                                       Net
(M€)                                                                                                                                           and impairment                                             

Goodwill                                                                                                         1,903                                     (993)                                     910
Proved and unproved mineral interests                                                         13,719                                  (3,181)                                 10,538
Other intangible assets                                                                                   3,377                                  (2,412)                                     965

Total intangible assets                                                                             18,999                                  (6,586)                                 12,413

As of December 31, 2010                                                                             Cost                       Amortization                                       Net
(M€)                                                                                                                                           and impairment                                             

Goodwill                                                                                                         1,498                                     (596)                                     902
Proved and unproved mineral interests                                                         10,099                                  (2,712)                                   7,387
Other intangible assets                                                                                   2,803                                  (2,175)                                     628

Total intangible assets                                                                             14,400                                  (5,483)                                   8,917

As of December 31, 2009                                                                             Cost                       Amortization                                       Net
(M€)                                                                                                                                           and impairment

Goodwill                                                                                                         1,776                                     (614)                                   1,162
Proved and unproved mineral interests                                                           8,204                                  (2,421)                                   5,783
Other intangible assets                                                                                   2,712                                  (2,143)                                     569

Total intangible assets                                                                             12,692                                  (5,178)                                   7,514

Changes in net intangible assets are analyzed in the following table:

(M€)

Net amount 
as of 
January 1,

Acquisitions

Disposals

Amortization 
and impairment

Currency
translation
adjustment

Other

Net amount 
as of 
December 31,

2011                                                      8,917             2,504               (428)                 (991)                 358             2,053                 12,413

2010                                                         7,514             2,466                 (62)                 (553)                 491               (939)                   8,917
2009                                                         5,341                 629                 (64)                 (345)                     2             1,951                   7,514

In 2011, the heading “Other” mainly includes Chesapeake’s 
Barnett shale mineral interests reclassified into the acquisitions for
€(649) million, the not yet paid part of the acquisition of
Chesapeake’s mineral interests in Utica for €1,216 million, the
reclassification of Joslyn’s mineral interests sold in 2011 and
formerly classified in accordance with IFRS 5 “Non-current assets
held for sale and discontinued operations” for €384 million, and
€697 million related to the acquisition of SunPower.

In 2010, the heading “Other” mainly included Chesapeake’s Barnett
shale mineral interests reclassified into the acquisitions for
€(975) million and the reclassification of Joslyn’s mineral interests in
accordance with IFRS 5 “Non-current assets held for sale and
discontinued operations” for €(390) million, including the currency
translation adjustment, partially compensated by the acquisition of
UTS for €646 million (see Note 3 to the Consolidated Financial
Statements).

In 2009, the heading “Other” mainly included Chesapeake’s Barnett
shale mineral interests for €1,449 million (see Note 3 to the
Consolidated Financial Statements).

A summary of changes in the carrying amount of goodwill by business segment for the year ended December 31, 2011 is as follows:

(M€)

Net goodwill 
as of 
January 1, 2011

Increases

Impairments

Other

Net goodwill 
as of 
December 31, 2011

Upstream                                                                                             78                   396                 (383)                     (2)                       89
Downstream                                                                                         82                        -                     (1)                   (12)                       69
Chemicals                                                                                           717                     23                     (4)                     (9)                     727
Corporate                                                                                             25                        -                        -                        -                       25

Total                                                                                                902                   419                 (388)                   (23)                     910

In 2011, impairments of goodwill in the Upstream segment amount to €383 million and correspond to the impairment of the whole goodwill
arising from the acquisition of SunPower (see Note 4E to the Consolidated Financial Statements).

212

TOTAL. Registration Document 2011

Consolidated Financial Statements 9

Notes to the Consolidated Financial Statements

11) Property, plant and equipment

As of December 31, 2011                                                                             Cost                       Depreciation                                       Net
(M€)                                                                                                                                           and impairment                                             

Upstream properties                                                                                                                                                                                       
Proved properties                                                                                         84,222                                (54,589)                                 29,633
Unproved properties                                                                                         209                                           -                                     209
Work in progress                                                                                          21,190                                       (15)                                 21,175

Subtotal                                                                                                 105,621                                (54,604)                                 51,017

Other property, plant and equipment                                                                                                                                                             
Land                                                                                                               1,346                                     (398)                                     948
Machinery, plant and equipment (including transportation equipment)          25,838                                (18,349)                                   7,489
Buildings                                                                                                        6,241                                  (4,131)                                   2,110
Work in progress                                                                                            1,534                                     (306)                                   1,228
Other                                                                                                             6,564                                  (4,899)                                   1,665

Subtotal                                                                                                   41,523                                (28,083)                                 13,440

Total property, plant and equipment                                                     147,144                                (82,687)                                 64,457

As of December 31, 2010                                                                             Cost                       Depreciation                                       Net
(M€)                                                                                                                                           and impairment                                             

Upstream properties                                                                                                                                                                                       
Proved properties                                                                                         77,183                                (50,582)                                 26,601
Unproved properties                                                                                         347                                         (1)                                     346
Work in progress                                                                                          14,712                                       (37)                                 14,675

Subtotal                                                                                                   92,242                                (50,620)                                 41,622

Other property, plant and equipment                                                                                                                                                             
Land                                                                                                               1,304                                     (393)                                     911
Machinery, plant and equipment (including transportation equipment)          23,831                                (17,010)                                   6,821
Buildings                                                                                                        6,029                                  (3,758)                                   2,271
Work in progress                                                                                            2,350                                     (488)                                   1,862
Other                                                                                                             6,164                                  (4,687)                                   1,477

Subtotal                                                                                                   39,678                                (26,336)                                 13,342

Total property, plant and equipment                                                     131,920                                (76,956)                                 54,964

As of December 31, 2009                                                                             Cost                       Depreciation                                       Net
(M€)                                                                                                                                           and impairment

Upstream properties                                                                                                                                                                                       
Proved properties                                                                                         71,082                                (44,718)                                 26,364
Unproved properties                                                                                         182                                         (1)                                     181
Work in progress                                                                                          10,351                                       (51)                                 10,300

Subtotal                                                                                                   81,615                                (44,770)                                 36,845

Other property, plant and equipment                                                                                                                                                             
Land                                                                                                               1,458                                     (435)                                   1,023
Machinery, plant and equipment (including transportation equipment)          22,927                                (15,900)                                   7,027
Buildings                                                                                                        6,142                                  (3,707)                                   2,435
Work in progress                                                                                            2,774                                     (155)                                   2,619
Other                                                                                                             6,506                                  (4,865)                                   1,641

Subtotal                                                                                                   39,807                                (25,062)                                 14,745

Total property, plant and equipment                                                     121,422                                (69,832)                                 51,590

Registration Document 2011. TOTAL

213

9 Consolidated Financial Statements

Notes to the Consolidated Financial Statements

Changes in net property, plant and equipment are analyzed in the following table:

(M€)

Net amount 
as of January 1,

Acquisitions

Disposals

Depreciation 
and impairment

Currency
translation
adjustment

Other

Net amount 
as of December 31,

2011                                                    54,964           15,443           (1,489)               (7,636)             1,692             1,483                 64,457

2010                                                       51,590           11,346           (1,269)               (8,564)             2,974           (1,113)                 54,964
2009                                                       46,142           11,212                 (65)               (6,765)                 397                 669                 51,590

In 2011, the heading “Disposals” mainly includes the impact of
sales of assets in the Upstream segment (disposal of the interests
in Gassled in Norway and in Joslyn’s field in Canada) and in the
Downstream segment (disposal of Marketing assets in the United
Kingdom) (see Note 3 to the Consolidated Financial Statements).

In 2011, the heading “Depreciation and impairment” includes the
impact of impairments of assets recognized for €781 million (see
Note 4D to the Consolidated Financial Statements).

In 2011, the heading “Other” corresponds to the increase of the
asset for sites restitution for an amount of €653 million. It also
includes €428 million related to the reclassification of tangible
assets of Joslyn and resins businesses sold in 2011 and formerly
classified in accordance with IFRS 5 "Non-current assets held for
sale and discontinued operations”.

In 2010, the heading “Disposals” mainly included the impact of
sales of assets in the Upstream segment (sale of the interests in the
Valhall and Hod fields in Norway and sale of the interest in Block 31
in Angola, see Note 3 to the Consolidated Financial Statements).

In 2010, the heading “Depreciation and impairment” included the
impact of impairments of assets recognized for €1,416 million (see
Note 4D to the Consolidated Financial Statements).

In 2010, the heading “Other” mainly corresponded to the change in
the consolidation method of Samsung Total Petrochemicals (see
Note 12 to the Consolidated Financial Statements) for
€(541) million and the reclassification for €(537) million, including
the currency translation adjustment, of property, plant and
equipment related to Joslyn, Total E&P Cameroun, and resins
businesses subject to a disposal project in accordance with IFRS 5
“Non-current assets held for sale and discontinued operations”,
partially compensated by the acquisition of UTS for €217 million
(see Note 3 to the Consolidated Financial Statements).

In 2009, the heading “Other” mainly included changes in net
property, plant and equipment related to asset retirement
obligations and Chesapeake’s Barnett shale tangible assets for
€113 million (see Note 3 to the Consolidated Financial Statements).

Property, plant and equipment presented above include the following amounts for facilities and equipment under finance leases that have
been capitalized:

As of December 31, 2011                                                                                                    Cost                       Depreciation                 Net
(M€)                                                                                                                                                                 and impairment                       

Machinery, plant and equipment                                                                                              414                                     (284)               130
Buildings                                                                                                                                   54                                       (25)                 29
Other                                                                                                                                           -                                           -                    -

Total                                                                                                                                     468                                     (309)                 159

As of December 31, 2010                                                                                                    Cost                       Depreciation                 Net
(M€)                                                                                                                                                                 and impairment

Machinery, plant and equipment                                                                                              480                                     (332)               148
Buildings                                                                                                                                   54                                       (24)                 30
Other                                                                                                                                           -                                           -                    -

Total                                                                                                                                     534                                     (356)                 178

As of December 31, 2009                                                                                                    Cost                       Depreciation                 Net
(M€)                                                                                                                                                                 and impairment

Machinery, plant and equipment                                                                                              548                                     (343)               205
Buildings                                                                                                                                   60                                       (30)                 30
Other                                                                                                                                           -                                           -                    -

Total                                                                                                                                     608                                     (373)                 235

214

TOTAL. Registration Document 2011

12) Equity affiliates: investments and loans
Equity value
As of December 31,
(M€)

2011

% owned

Consolidated Financial Statements 9

Notes to the Consolidated Financial Statements

2010

2009

2011

2010

2009

Equity value

NLNG                                                                                 15.00%           15.00%          15.00%               953               1,108             1,136
PetroCedeño - EM                                                              30.32%           30.32%          30.32%            1,233               1,136                 874
CEPSA (Upstream share) (d)                                                             -           48.83%          48.83%                   -                 340                 385
Angola LNG Ltd.                                                                 13.60%           13.60%          13.60%               869                 710                 490
Qatargas                                                                             10.00%           10.00%          10.00%                 97                   85                   83
Société du Terminal Méthanier de Fos Cavaou                    27.60%           28.03%          28.79%               119                 125                 124
Dolphin Energy Ltd. (Del) Abu Dhabi                                   24.50%           24.50%          24.50%               208                 172                 118
Qatar Liquefied Gas Company Limited II (Train B)                16.70%           16.70%          16.70%               209                 184                 143
Yemen LNG Co                                                                   39.62%           39.62%          39.62%               169                   25                 (15)
Shtokman Development AG                                                25.00%           25.00%          25.00%               248                 214                 162
AMYRIS (a)                                                                           21.37%           22.03%                     -                 79                 101                     -
Novatek (e)                                                                           14.09%                       -                     -            3,368                       -                     -
Other                                                                                             -                       -                     -               803                 724                 760

Total associates                                                                                                                                       8,355               4,924             4,260

Yamal LNG (e)                                                                       20.01%                       -                     -               495                       -                     -
Ichthys LNG Ltd. (e)                                                               24.00%                       -                     -                 82                       -                     -
Other                                                                                             -                       -                     -                   -                   78                     -

Total jointly-controlled entities                                                                                                                   577                   78                     -

Total Upstream                                                                                                                                       8,932             5,002             4,260

CEPSA (Downstream share) (d)                                                        -           48.83%          48.83%                   -               2,151             1,927
Saudi Aramco Total Refining & Petrochemicals
(Downstream share)                                                             37.50%           37.50%          37.50%               112                   47                   60
Other                                                                                             -                       -                     -               166                 159                 123

Total associates                                                                                                                                          278               2,357             2,110

SARA (c)                                                                               50.00%           50.00%                     -               125                 134                     -
TotalErg (a)                                                                            49.00%           49.00%                     -               296                 289                     -
Other                                                                                             -                       -                     -                   -                     2                     -

Total jointly-controlled entities                                                                                                                   421                 425                     -

Total Downstream                                                                                                                                     699             2,782             2,110

CEPSA (Chemicals share) (d)                                                           -           48.83%          48.83%                   -                 411                 396
Qatar Petrochemical Company Ltd.                                     20.00%           20.00%          20.00%               240                 221                 205
Saudi Aramco Total Refining & Petrochemicals
(Chemicals share)                                                                37.50%           37.50%          37.50%                   9                     4                     5
Qatofin Company Limited                                                   36.36%           36.36%          36.36%               136                   27                     9
Other                                                                                             -                       -                     -                 27                   41                   37

Total associates                                                                                                                                          412                 704                 652

Samsung Total Petrochemicals (c)                                         50.00%           50.00%                     -               706                 645                     -

Total jointly-controlled entities                                                                                                                   706                 645                     -

Total Chemicals                                                                                                                                       1,118             1,349                 652

Sanofi (b)                                                                                         -                       -            7.39%                   -                       -             4,235

Total associates                                                                                                                                               -                       -             4,235

Total jointly-controlled entities                                                                                                                       -                       -                     -

Total Corporate                                                                                                                                               -                     -             4,235

Total investments                                                                                                                                 10,749             9,133           11,257

Loans                                                                                                                                                         2,246               2,383             2,367

Total investments and loans                                                                                                                 12,995           11,516           13,624

(a) Investment accounted for by the equity method as from 2010.
(b) End of the accounting for by the equity method of Sanofi as of July 1st, 2010 (see Note 3 to the Consolidated Financial Statements).
(c) Change in the consolidation method as of January 1st, 2010.
(d) Sale of CEPSA on July 29th, 2011.
(e) Investment accounted for by the equity method as from 2011.

Registration Document 2011. TOTAL

215

9 Consolidated Financial Statements

Notes to the Consolidated Financial Statements

Equity in income (loss)
(M€)

As of December 31,

For the year ended December 31,

2011

2010

2009

2011

2010

2009

% owned

Equity in income (loss)

NLNG                                                                                 15.00%           15.00%          15.00%               374                 207                 227
PetroCedeño - EM                                                              30.32%           30.32%          30.32%                 55                 195                 166
CEPSA (Upstream share) (d)                                                             -           48.83%          48.83%                 15                   57                   23
Angola LNG Ltd.                                                                 13.60%           13.60%          13.60%                   6                     8                     9
Qatargas                                                                             10.00%           10.00%          10.00%               196                 136                 114
Société du Terminal Méthanier de Fos Cavaou                    27.60%           28.03%          28.79%                 13                       -                     -
Dolphin Energy Ltd. (Del) Abu Dhabi                                   24.50%           24.50%          24.50%               131                 121                   94
Qatar Liquefied Gas Company Limited II (Train B)                16.70%           16.70%          16.70%               446                 288                     8
Yemen LNG Co                                                                   39.62%           39.62%          39.62%               130                   37                   34
Shtokman Development AG                                                25.00%           25.00%          25.00%                   1                    (5)                     4
AMYRIS (a)                                                                           21.37%           22.03%                     -               (23)                    (3)                     -
Novatek (e)                                                                           14.09%                       -                     -                 24                       -                     -
Other                                                                                             -                       -                     -               274                 140                 180

Total associates                                                                                                                                       1,642               1,181                 859

Yamal LNG (e)                                                                       20.01%                       -                     -                   -                       -                     -
Ichthys LNG Ltd. (e)                                                               24.00%                       -                     -                 (7)                       -                     -
Other                                                                                             -                       -                     -               (56)                     6                     -

Total jointly-controlled entities                                                                                                                   (63)                     6                     -

Total Upstream                                                                                                                                       1,579             1,187                 859

CEPSA (Downstream share) (d)                                                        -           48.83%          48.83%                 26                 172                 149
Saudi Aramco Total Refining & Petrochemicals 
(Downstream share)                                                             37.50%           37.50%          37.50%               (27)                  (19)                 (12)
Other                                                                                             -                       -                     -                 24                   76                   81

Total associates                                                                                                                                             23                 229                 218

SARA (c)                                                                               50.00%           50.00%                     -                 11                   31                     -
TotalErg (a)                                                                            49.00%           49.00%                     -                   7                  (11)                     -
Other                                                                                             -                       -                     -                   1                     2                     -

Total jointly-controlled entities                                                                                                                     19                   22                     -

Total Downstream                                                                                                                                       42                 251                 218

CEPSA (Chemicals share) (d)                                                           -           48.83%          48.83%                 19                   78                   10
Qatar Petrochemical Company Ltd.                                     20.00%           20.00%          20.00%                 89                   84                   74
Saudi Aramco Total Refining & Petrochemicals 
(Chemicals share)                                                                37.50%           37.50%          37.50%                 (3)                    (1)                   (1)
Qatofin Company Limited                                                   36.36%           36.36%          36.36%                 98                   36                   (5)
Other                                                                                             -                       -                     -               (13)                     5                     1

Total associates                                                                                                                                          190                 202                   79

Samsung Total Petrochemicals (c)                                         50.00%           50.00%                     -               114                 104                     -

Total jointly-controlled entities                                                                                                                   114                 104                     -

Total Chemicals                                                                                                                                         304                 306                   79

Sanofi (b)                                                                                         -                       -            7.39%                   -                 209                 486

Total associates                                                                                                                                               -                 209                 486

Total jointly-controlled entities                                                                                                                       -                       -                     -

Total Corporate                                                                                                                                               -                 209                 486

Total investments                                                                                                                                   1,925             1,953             1,642

(a) Investment accounted for by the equity method as from 2010.
(b) End of the accounting for by the equity method of Sanofi as of July 1st, 2010 (see Note 3 to the Consolidated Financial Statements).
(c) Change in the consolidation method as of January 1st, 2010.
(d) Sale of CEPSA on July 29th, 2011.
(e) Investment accounted for by the equity method as from 2011.

The market value of the Group’s share in Novatek amounts to €4,034 million as of December 31, 2011 for an equity value of €3,368 million.

216

TOTAL. Registration Document 2011

In Group share, the main financial items of the equity affiliates are as follows:
As of December 31,
(M€)

2011

Associates

Jointly-
controlled 
entities

Consolidated Financial Statements 9

Notes to the Consolidated Financial Statements

2010

Associates

Jointly-
controlled 
entities

2009

Associates

Jointly-
controlled 
entities

Assets                                                                                  18,088             3,679             19,192             2,770           22,681                     -
Shareholders’ equity                                                               9,045             1,704               7,985             1,148           11,257                     -
Liabilities                                                                                 9,043             1,975             11,207             1,622           11,424                     -

For the year ended December 31,
(M€)

2011

Associates

Jointly-
controlled 
entities

2010

Associates

Jointly-
controlled 
entities

2009

Associates

Jointly-
controlled 
entities

Revenues from sales                                                               9,948             5,631             16,529             2,575           14,434                     -
Pre-tax income                                                                       2,449                 119               2,389                 166             2,168                     -
Income tax                                                                               (594)                 (49)                (568)                 (34)               (526)                     -

Net income                                                                          1,855                   70             1,821                 132             1,642                     -

13) Other investments

The investments detailed below are classified as “Financial assets available for sale” (see Note 1 paragraph M(ii) to the Consolidated
Financial Statements).

As of December 31, 2011                                                                       Carrying                   Unrealized gain                               Balance
(M€)                                                                                                            amount                                    (loss)                         sheet value

Sanofi (a)                                                                                                          2,100                                       351                                   2,451
Areva (b)                                                                                                               69                                           1                                       70
Arkema                                                                                                                  -                                           -                                          -
Chicago Mercantile Exchange Group                                                                     1                                           6                                         7
Olympia Energy Fund - energy investment fund                                                   38                                         (5)                                       33
Gevo                                                                                                                   15                                         (3)                                       12
Other publicly traded equity securities                                                                   3                                         (1)                                         2

Total publicly traded equity securities (c)                                                   2,226                                       349                                   2,575

BBPP                                                                                                                  62                                           -                                       62
Ocensa (d)                                                                                                             85                                           -                                       85
BTC Limited                                                                                                      132                                           -                                     132
Other equity securities                                                                                       820                                           -                                     820

Total other equity securities (c)                                                                   1,099                                           -                                   1,099

Other investments                                                                                     3,325                                       349                                   3,674

As of December 31, 2010                                                                       Carrying                   Unrealized gain                               Balance
(M€)                                                                                                            amount                                    (loss)                         sheet value

Sanofi (a)                                                                                                          3,510                                       (56)                                   3,454
Areva (b)                                                                                                               69                                         63                                     132
Arkema                                                                                                                  -                                           -                                          -
Chicago Mercantile Exchange Group                                                                     1                                           9                                       10
Olympia Energy Fund - energy investment fund                                                   37                                         (3)                                       34
Other publicly traded equity securities                                                                   2                                         (1)                                         1

Total publicly traded equity securities (c)                                                   3,619                                         12                                   3,631

BBPP                                                                                                                  60                                           -                                       60
BTC Limited                                                                                                      141                                           -                                     141
Other equity securities                                                                                       758                                           -                                     758

Total other equity securities (c)                                                                      959                                           -                                       959

Other investments                                                                                     4,578                                         12                                   4,590

Registration Document 2011. TOTAL

217

9 Consolidated Financial Statements

Notes to the Consolidated Financial Statements

As of December 31, 2009                                                                       Carrying                   Unrealized gain                               Balance
(M€)                                                                                                            amount                                    (loss)                         sheet value

Areva(b)                                                                                                                69                                         58                                     127
Arkema                                                                                                               15                                         47                                       62
Chicago Mercantile Exchange Group                                                                     1                                           9                                       10
Olympia Energy Fund - energy investment fund                                                   35                                         (2)                                       33
Other publicly traded equity securities                                                                   -                                           -                                          -

Total publicly traded equity securities(c)                                                       120                                       112                                       232

BBPP                                                                                                                  72                                           -                                       72
BTC Limited                                                                                                      144                                           -                                     144
Other equity securities                                                                                       714                                           -                                     714

Total other equity securities(c)                                                                       930                                           -                                       930

Other investments                                                                                     1,050                                       112                                   1,162

(a) End of the accounting for by the equity method of Sanofi as of July 1st, 2010 (see Note 3 to the Consolidated Financial Statements).
(b) Unrealized gain based on the investment certificate.
(c) Including cumulative impairments of €604 million in 2011, €597 million in 2010 and €599 million in 2009.
(d) End of the accounting for by the equity method of Ocensa in July 2011 (see Note 3 to the Consolidated Financial Statements).

14) Other non-current assets

As of December 31, 2011
(M€)                                                                                                     Gross value            Valuation allowance                             Net value

Deferred income tax assets                                                                            1,767                                           -                                   1,767
Loans and advances (a)                                                                                   2,454                                     (399)                                   2,055
Other                                                                                                             1,049                                           -                                   1,049

Total                                                                                                           5,270                                     (399)                                   4,871

As of December 31, 2010
(M€)                                                                                                     Gross value            Valuation allowance                             Net value

Deferred income tax assets                                                                            1,378                                           -                                   1,378
Loans and advances (a)                                                                                   2,060                                     (464)                                   1,596
Other                                                                                                                 681                                           -                                     681

Total                                                                                                           4,119                                     (464)                                   3,655

As of December 31, 2009
(M€)                                                                                                     Gross value            Valuation allowance                             Net value

Deferred income tax assets                                                                            1,164                                           -                                   1,164
Loans and advances (a)                                                                                   1,871                                     (587)                                   1,284
Other                                                                                                                 633                                           -                                     633

Total                                                                                                           3,668                                     (587)                                   3,081

(a) Excluding loans to equity affiliates.

Changes in the valuation allowance on loans and advances are detailed as follows:

For the year                                               Valuation       Increases     Decreases                             Currency                             Valuation
                            translation adjustment                            allowance
ended December 31,                              allowance                       
(M€)                                                 as of January 1,                       
                                and other variations             as of December 31,

2011                                                               (464)                 (25)                 122                                       (32)                                     (399)

2010                                                                   (587)                 (33)                 220                                       (64)                                     (464)
2009                                                                   (529)                 (19)                   29                                       (68)                                     (587)

218

TOTAL. Registration Document 2011

Consolidated Financial Statements 9

Notes to the Consolidated Financial Statements

15) Inventories

As of December 31, 2011
(M€)                                                                                                     Gross value            Valuation allowance                             Net value

Crude oil and natural gas                                                                               4,735                                       (24)                                   4,711
Refined products                                                                                           9,706                                       (36)                                   9,670
Chemicals products                                                                                       1,489                                     (103)                                   1,386
Other inventories                                                                                            2,761                                     (406)                                   2,355

Total                                                                                                         18,691                                     (569)                                 18,122

As of December 31, 2010
(M€)                                                                                                     Gross value            Valuation allowance                             Net value

Crude oil and natural gas                                                                               4,990                                           -                                   4,990
Refined products                                                                                           7,794                                       (28)                                   7,766
Chemicals products                                                                                       1,350                                       (99)                                   1,251
Other inventories                                                                                            1,911                                     (318)                                   1,593

Total                                                                                                         16,045                                     (445)                                 15,600

As of December 31, 2009
(M€)                                                                                                     Gross value            Valuation allowance                             Net value

Crude oil and natural gas                                                                               4,581                                           -                                   4,581
Refined products                                                                                           6,647                                       (18)                                   6,629
Chemicals products                                                                                       1,234                                     (113)                                   1,121
Other inventories                                                                                            1,822                                     (286)                                   1,536

Total                                                                                                         14,284                                     (417)                                 13,867

Changes in the valuation allowance on inventories are as follows:

For the year                                               Valuation                               Increase                             Currency                             Valuation
ended December 31,                               allowance                                      (net)       translation adjustment                            allowance
(M€)                                                as of January 1,                                                         and other variations            as of December 31,

2011                                                               (445)                                       (83)                                       (41)                                     (569)

2010                                                                   (417)                                       (39)                                         11                                     (445)
2009                                                               (1,115)                                       700                                         (2)                                     (417)

Registration Document 2011. TOTAL

219

9 Consolidated Financial Statements

Notes to the Consolidated Financial Statements

16) Accounts receivable and other current assets

As of December 31, 2011
(M€)                                                                                                     Gross value            Valuation allowance                             Net value

Accounts receivable                                                                                20,532                                     (483)                                 20,049

Recoverable taxes                                                                                         2,398                                           -                                   2,398
Other operating receivables                                                                           7,750                                     (283)                                   7,467
Deferred income tax                                                                                               -                                           -                                          -
Prepaid expenses                                                                                             840                                           -                                     840
Other current assets                                                                                           62                                           -                                       62

Other current assets                                                                               11,050                                     (283)                                 10,767

As of December 31, 2010
(M€)                                                                                                     Gross value            Valuation allowance                             Net value

Accounts receivable                                                                                18,635                                     (476)                                 18,159

Recoverable taxes                                                                                         2,227                                           -                                   2,227
Other operating receivables                                                                           4,543                                     (136)                                   4,407
Deferred income tax                                                                                          151                                           -                                     151
Prepaid expenses                                                                                             657                                           -                                     657
Other current assets                                                                                           41                                           -                                       41

Other current assets                                                                                 7,619                                     (136)                                   7,483

As of December 31, 2009
(M€)                                                                                                     Gross value            Valuation allowance                             Net value

Accounts receivable                                                                                16,187                                     (468)                                 15,719

Recoverable taxes                                                                                         2,156                                           -                                   2,156
Other operating receivables                                                                           5,214                                       (69)                                   5,145
Deferred income tax                                                                                          214                                           -                                     214
Prepaid expenses                                                                                             638                                           -                                     638
Other current assets                                                                                           45                                           -                                       45

Other current assets                                                                                 8,267                                       (69)                                   8,198

Changes in the valuation allowance on “Accounts receivable” and “Other current assets” are as follows:

(M€)                                                             Valuation                              Increase                              Currency                              Valuation 
                                                                allowance                                     (net)     translation adjustments                            allowance
                                                      as of January 1,                                                         and other variations             as of December 31,

Accounts receivable                                                                                                                                                                                       

2011                                                               (476)                                           4                                       (11)                                     (483)

2010                                                                   (468)                                       (31)                                         23                                     (476)
2009                                                                   (460)                                       (17)                                           9                                     (468)

Other current assets                                                                                                                                                                                       

2011                                                               (136)                                     (132)                                       (15)                                     (283)

2010                                                                     (69)                                       (66)                                         (1)                                     (136)
2009                                                                     (19)                                       (14)                                       (36)                                       (69)

As of December 31, 2011, the net portion of the overdue
receivables included in “Accounts receivable” and “Other current
assets” is €3,556 million, of which €1,857 million has expired for
less than 90 days, €365 million has expired between 90 days
and 6 months, €746 million has expired between 6 and 12 months
and €588 million has expired for more than 12 months.

As of December 31, 2010, the net portion of the overdue
receivables included in “Accounts receivable” and “Other current
assets” is €3,141 million, of which €1,885 million has expired for

less than 90 days, €292 million has expired between 90 days
and 6 months, €299 million has expired between 6 and 12 months
and €665 million has expired for more than 12 months.

As of December 31, 2009, the net portion of the overdue
receivables included in “Accounts receivable” and “Other current
assets” is €3,610 million, of which €2,116 million has expired for
less than 90 days, €486 million has expired between 90 days
and 6 months, €246 million has expired between 6 and 12 months
and €762 million has expired for more than 12 months.

220

TOTAL. Registration Document 2011

Consolidated Financial Statements 9

Notes to the Consolidated Financial Statements

17) Shareholders’ equity

Number of TOTAL shares

The Company’s common shares, par value €2.50, as of
December 31, 2011 are the only category of shares. Shares may
be held in either bearer or registered form.

Double voting rights are granted to holders of shares that are fully-
paid and held in the name of the same shareholder for at least two
years, with due consideration for the total portion of the share
capital represented. Double voting rights are also assigned to
restricted shares in the event of an increase in share capital by
incorporation of reserves, profits or premiums based on shares
already held that are entitled to double voting rights.

Pursuant to the Company’s bylaws (Statuts), no shareholder may
cast a vote at a shareholders’ meeting, either by himself or through
an agent, representing more than 10% of the total voting rights for
the Company’s shares. This limit applies to the aggregated amount
of voting rights held directly, indirectly or through voting proxies.
However, in the case of double voting rights, this limit may be
extended to 20%.

These restrictions no longer apply if any individual or entity, acting
alone or in concert, acquires at least two-thirds of the total share
capital of the Company, directly or indirectly, following a public
tender offer for all of the Company’s shares.

The authorized share capital amounts to 3,446,401,650 shares as
of December 31, 2011 compared to 3,439,391,697 shares as of
December 31, 2010 and 3,381,921,458 as of December 31, 2009.

Variation of the share capital

As of January 1, 2009                                                                                                                                                           2,371,808,074

Shares issued in connection with: Exercise of TOTAL share subscription options                                                                                934,780
                                                    Exchange guarantee offered to the beneficiaries of Elf Aquitaine share subscription options               480,030
Cancellation of shares(a)                                                                                                                                                                (24,800,000)

As of January 1, 2010                                                                                                                                                           2,348,422,884

Shares issued in connection with: Exercise of TOTAL share subscription options                                                                             1,218,047

As of January 1, 2011                                                                                                                                                           2,349,640,931

Shares issued in connection with: Capital increase reserved for employees                                                                                     8,902,717
                                                    Exercise of TOTAL share subscription options                                                                             5,223,665

As of December 31, 2011(b)                                                                                                                                                   2,363,767,313

(a) Decided by the Board of Directors on July 30, 2009.
(b) Including 109,554,173 treasury shares deducted from consolidated shareholders’ equity.

The variation of both weighted-average number of shares and weighted-average number of diluted shares respectively used in the calculation
of earnings per share and fully-diluted earnings per share is detailed as follows:

                                                                                                                      2011                                     2010                                     2009

Number of shares as of January 1,                                             2,349,640 931                     2,348,422,884                     2,371,808,074

Number of shares issued during the year (pro rated)                                                                                                                                       -
Exercise of TOTAL share subscription options                                       3,412,123                                 412,114                               221,393
Exercise of TOTAL share purchase options                                                           -                                 984,800                                 93,827
Exchange guarantee offered to the beneficiaries 
of Elf Aquitaine share subscription options                                                           -                                             -                               393,623
TOTAL performance shares                                                                       978,503                                 416,420                             1,164,389
Global free TOTAL share plan (a)                                                                        506                                          15                                           -
Capital increase reserved for employees                                                5,935,145                                             -                                           -
TOTAL shares held by TOTAL S.A. or by its subsidiaries 
and deducted from shareholders’ equity                                           (112,487,679)                         (115,407,190)                       (143,082,095)

Weighted-average number of shares                                         2,247,479,529                     2,234,829,043                     2,230,599,211

Dilutive effect                                                                                                                                                                                                   -
TOTAL share subscription and purchase options                                      470,095                              1,758,006                             1,711,961
TOTAL performance shares                                                                   6,174,808                              6,031,963                             4,920,599
Global free TOTAL share plan(a)                                                               2,523,233                              1,504,071                                           -
Exchange guarantee offered to the beneficiaries 
of Elf Aquitaine share subscription options                                                           -                                             -                                 60,428
Capital increase reserved for employees                                                   303,738                                 371,493                                           -

Weighted-average number of diluted shares                             2,256,951,403                     2,244,494,576                     2,237,292,199

(a) The Board of Directors approved on May 21, 2010 the implementation and conditions of a global free share plan intended for the Group employees.

Registration Document 2011. TOTAL

221

9 Consolidated Financial Statements

Notes to the Consolidated Financial Statements

Capital increase reserved for Group employees

At the shareholders’ meeting held on May 21, 2010, the
shareholders delegated to the Board of Directors the authority 
to increase the share capital of the Company in one or more
transactions and within a maximum period of 26 months from the
date of the meeting, by an amount not exceeding 1.5% of the
share capital outstanding on the date of the meeting of the Board
of Directors at which a decision to proceed with an issuance is
made reserving subscriptions for such issuance to the Group
employees participating in a company savings plan. It is being
specified that the amount of any such capital increase reserved for
Group employees was counted against the aggregate maximum
nominal amount of share capital increases authorized by the
shareholders’ meeting held on May 21, 2010 for issuing new
ordinary shares or other securities granting immediate or future
access to the Company’s share capital with preferential
subscription rights (€2.5 billion in nominal value).

Pursuant to this delegation of authorization, the Board of Directors,
during its October 28, 2010 meeting, decided to proceed with a
capital increase reserved for employees in 2011 within the limit
of 12 million shares with dividend rights as of January 1, 2010 and
delegated to the Chairman and Chief Executive Officer all powers 
to determine the opening and closing of the subscription period
and the subscription price.

On March 14, 2011, the Chairman and Chief Executive Officer
decided that the subscription period would be set from
March 16, 2011 to April 1, 2011 included, and acknowledged that
the subscription price per ordinary share would be set at €34.80.
With respect to this capital increase, 8,902,717 TOTAL shares were
subscribed and created on April 28, 2011.

Share cancellation

Pursuant to the authorization granted by the shareholders’ meeting
held on May 11, 2007 authorizing reduction of capital by
cancellation of shares held by the Company within the limit of 10%
of the outstanding capital every 24 months, the Board of Directors
decided on July 30, 2009 to cancel 24,800,000 shares acquired
in 2008 at an average price of €49.28 per share.

Treasury shares
(TOTAL shares held by TOTAL S.A.)

As of December 31, 2011, TOTAL S.A. holds 9,222,905 of its own
shares, representing 0.39% of its share capital, detailed as follows:

– 6,712,528 shares allocated to TOTAL share grant plans for

Group employees;

– 2,510,377 shares intended to be allocated to new TOTAL share

purchase option plans or to new share grant plans.

These shares are deducted from the consolidated shareholders’
equity.

As of December 31, 2009, TOTAL S.A. held 15,075,922 of its own
shares, representing 0.64% of its share capital, detailed as follows:

– 6,017,499 shares allocated to covering TOTAL share purchase

option plans for Group employees and executive officers;

– 5,799,400 shares allocated to TOTAL share grant plans for

Group employees; and

– 3,259,023 shares intended to be allocated to new TOTAL share

purchase option plans or to new share grant plans.

These shares were deducted from the consolidated shareholders’
equity.

TOTAL shares held by Group subsidiaries

As of December 31, 2011, 2010 and 2009, TOTAL S.A. held
indirectly through its subsidiaries 100,331,268 of its own shares,
representing 4.24% of its share capital as of December 31, 2011,
4.27% of its share capital as of December 31, 2010 and 4.27% 
of its share capital as of December 31, 2009 detailed as follows:

– 2,023,672 shares held by a consolidated subsidiary, Total
Nucléaire, 100% indirectly controlled by TOTAL S.A.; and

– 98,307,596 shares held by subsidiaries of Elf Aquitaine

(Financière Valorgest, Sogapar and Fingestval), 100% indirectly
controlled by TOTAL S.A.

These shares are deducted from the consolidated shareholders’
equity.

Dividend

TOTAL S.A. paid on May 26, 2011 the balance of the dividend of
€1.14 per share for the 2010 fiscal year (the ex-dividend date was
May 23, 2011). In addition, TOTAL S.A. paid two quarterly interim
dividends for the fiscal year 2011:

– The first quarterly interim dividend of €0.57 per share for 
the fiscal year 2011, decided by the Board of Directors on
April 28, 2011, was paid on September 22, 2011 (the ex-dividend
date was September 19, 2011);

– The second quarterly interim dividend of €0.57 per share for 
the fiscal year 2011, decided by the Board of Directors on
July 28, 2011, was paid on December 22, 2011 (the ex-dividend
date was December 19, 2011).

The Board of Directors, during its October 27, 2011 meeting,
decided to set the third quarterly interim dividend for the fiscal
year 2011 at €0.57 per share. This interim dividend will be paid on
March 22, 2012 (the ex-dividend date will be March 19, 2012).

A resolution will be submitted at the shareholders’ meeting on
May 11, 2012 to pay a dividend of €2.28 per share for the 2011
fiscal year, i.e. a balance of €0.57 per share to be distributed after
deducting the three quarterly interim dividends of €0.57 per share
that will have already been paid.

As of December 31, 2010, TOTAL S.A. held 12,156,411 of its own
shares, representing 0.52% of its share capital, detailed as follows:

Paid-in surplus

– 6,012,460 shares allocated to TOTAL share grant plans for

Group employees;

– 6,143,951 shares intended to be allocated to new TOTAL share

purchase option plans or to new share grant plans.

These shares were deducted from the consolidated shareholders’
equity.

In accordance with French law, the paid-in surplus corresponds 
to share premiums of the parent company which can be capitalized
or used to offset losses if the legal reserve has reached its minimum
required level. The amount of the paid-in surplus may also be
distributed subject to taxation unless the unrestricted reserves of
the parent company are distributed prior to this item.

222

TOTAL. Registration Document 2011

Consolidated Financial Statements 9

Notes to the Consolidated Financial Statements

As of December 31, 2011, paid-in surplus amounted to
€27,655 million (€27,208 million as of December 31, 2010 
and €27,171 million as of December 31, 2009).

value of the share capital. This reserve cannot be distributed 
to the shareholders other than upon liquidation but can be used 
to offset losses.

Reserves

Under French law, 5% of net income must be transferred to the
legal reserve until the legal reserve reaches 10% of the nominal

Other comprehensive income

If wholly distributed, the unrestricted reserves of the parent
company would be taxed for an approximate amount of
€539 million as of December 31, 2011 (€514 million as of
December 31, 2010 and as of December 31, 2009).

Detail of other comprehensive income showing items reclassified from equity to net income is presented in the table below:

For the year ended December 31,
(M€)                                                                                                   2011                                 2010                                     2009

Currency translation adjustment                                                               1,498                                     2,231                                     (244)
Unrealized gain/(loss) of the period                                           1,435                                    2,234                                     (243)                       
Less gain/(loss) included in net income                                       (63)                                           3                                           1                       

Available for sale financial assets                                                                 337                                      (100)                                         38
Unrealized gain/(loss) of the period                                             382                                       (50)                                         38                       
Less gain/(loss) included in net income                                         45                                         50                                           -                       

Cash flow hedge                                                                                            (84)                                        (80)                                       128
Unrealized gain/(loss) of the period                                           (131)                                     (195)                                       349                       
Less gain/(loss) included in net income                                       (47)                                     (115)                                       221                       

Share of other comprehensive income of equity 
affiliates, net amount                                                                                     (15)                                        302                                       234

Other                                                                                                                 (2)                                          (7)                                         (5)
Unrealized gain/(loss) of the period                                               (2)                                         (7)                                         (5)                       
Less gain/(loss) included in net income                                           -                                           -                                           -                       

Tax effect                                                                                                       (55)                                          28                                       (38)

Total other comprehensive income, net amount                                     1,679                                    2,374                                       113

Tax effects relating to each component of other comprehensive income are as follows:

For the year ended December 31,
(M€)

2011

2010

2009

Pre-tax
amount

Tax 
effect

Net 
amount

Pre-tax
amount

Tax 
effect

Net 
amount

Pre-tax
amount

Tax 
effect

Net 
amount

Currency translation adjustment               1,498                 -         1,498          2,231                 -         2,231          (244)                 -          (244)
Available for sale financial assets                 337            (93)           244           (100)               2            (98)             38               4             42
Cash flow hedge                                         (84)             38            (46)             (80)             26            (54)           128            (42)             86
Share of other comprehensive income 
of equity affiliates, net amount                     (15)                 -            (15)             302                 -           302           234                 -           234
Other                                                             (2)                 -              (2)               (7)                 -              (7)              (5)                 -              (5)

Total other comprehensive income       1,734           (55)         1,679         2,346             28         2,374           151           (38)           113

Registration Document 2011. TOTAL

223

9 Consolidated Financial Statements

Notes to the Consolidated Financial Statements

18) Employee benefits obligations

Liabilities for employee benefits obligations consist of the following:

As of December 31,
(M€)                                                                                                                                                             2011               2010               2009

Pension benefits liabilities                                                                                                                           1,268               1,268             1,236
Other benefits liabilities                                                                                                                                 620                 605                 592
Restructuring reserves (early retirement plans)                                                                                               344                 298                 212

Total                                                                                                                                                         2,232             2,171             2,040

The Group’s main defined benefit pension plans are located in France, in the United Kingdom, in the United States, in Belgium and in
Germany. Their main characteristics are the following:

– The benefits are usually based on the final salary and seniority;
– They are usually funded (pension fund or insurer); and
– They are closed to new employees who benefit from defined contribution pension plans.

The pension benefits include also termination indemnities and early retirement benefits.

The other benefits are the employer contribution to post-employment medical care.

The fair value of the defined benefit obligation and plan assets in the Consolidated Financial Statements is detailed as follows:

As of December 31,
(M€)

Pension benefits

Other benefits

2011

2010

2009

2011

2010

2009

Change in benefit obligation                                                                                                                                                                           
Benefit obligation at beginning of year                                     8,740               8,169             7,405               623                 547                 544
Service cost                                                                               163                 159                 134                 13                   11                   10
Interest cost                                                                               420                 441                 428                 28                   29                   30
Curtailments                                                                               (24)                    (4)                   (5)                 (1)                    (3)                   (1)
Settlements                                                                             (111)                  (60)                   (3)                   -                       -                     -
Special termination benefits                                                           -                       -                     -                   -                     1                     -
Plan participants’ contributions                                                     9                   11                   10                   -                       -                     -
Benefits paid                                                                           (451)                (471)               (484)               (34)                  (33)                 (33)
Plan amendments                                                                       33                   28                 118                   4                     1                   (2)
Actuarial losses (gains)                                                               435                 330                 446                 (9)                   57                     -
Foreign currency translation and other                                       108                 137                 120                   4                   13                   (1)

Benefit obligation at year-end                                            9,322             8,740             8,169                 628                 623                 547

Change in fair value of plan assets
Fair value of plan assets at beginning of year                        (6,809)             (6,286)           (5,764)                   -                       -                     -
Expected return on plan assets                                               (385)                (396)               (343)                   -                       -                     -
Actuarial losses (gains)                                                               155                (163)               (317)                   -                       -                     -
Settlements                                                                                 80                   56                     2                   -                       -                     -
Plan participants’ contributions                                                   (9)                  (11)                 (10)                   -                       -                     -
Employer contributions                                                            (347)                (269)               (126)                   -                       -                     -
Benefits paid                                                                             386                 394                 396                   -                       -                     -
Foreign currency translation and other                                       (99)                (134)               (124)                   -                       -                     -

Fair value of plan assets at year-end                               (7,028)           (6,809)           (6,286)                     -                     -                     -

Unfunded status                                                                 2,294             1,931             1,883                 628                 623                 547

Unrecognized prior service cost                                                 (78)                (105)               (153)                   9                   10                   15
Unrecognized actuarial (losses) gains                                   (1,713)             (1,170)           (1,045)               (17)                  (28)                   30
Asset ceiling                                                                                10                     9                     9                   -                       -                     -

Net recognized amount                                                         513                 665                 694                 620                 605                 592

Pension benefits and other benefits liabilities                          1,268               1,268             1,236               620                 605                 592
Other non-current assets                                                         (755)                (603)               (542)                   -                       -                     -

As of December 31, 2011, the fair value of pension benefits and other pension benefits which are entirely or partially funded amounts to
€8,277 million and the present value of the unfunded benefits amounts to €1,673 million (against €7,727 million and €1,636 million
respectively as of December 31, 2010 and €7,206 million and €1,510 million respectively as of December 31, 2009).

224

TOTAL. Registration Document 2011

Consolidated Financial Statements 9

Notes to the Consolidated Financial Statements

The experience actuarial (gains) losses related to the defined benefit obligation and the fair value of plan assets are as follows:

For the year ended December 31,
(M€)                                                                                                                 2011               2010               2009               2008               2007

Experience actuarial (gains) 
losses related to the defined benefit obligation                                                 (58)                  (54)               (108)                   12                   80
Experience actuarial (gains) 
losses related to the fair value of plan assets                                                   155                (163)               (317)             1,099                 140

As of December 31,
(M€)                                                                                                                 2011               2010               2009               2008               2007

Pension benefits                                                                                                                                                                                             
Benefit obligation                                                                                           9,322               8,740             8,169             7,405             8,129
Fair value of plan assets                                                                              (7,028)             (6,809)           (6,286)           (5,764)           (6,604)

Unfunded status                                                                                        2,294             1,931             1,883             1,641             1,525

Other benefits                                                                                                                                                                                                 
Benefits obligation                                                                                           628                 623                 547                 544                 583
Fair value of plan assets                                                                                       -                       -                     -                     -                     -

Unfunded status                                                                                           628                 623                 547                 544                 583

The Group expects to contribute €182 million to its pension plans in 2012.

Estimated future payments
(M€)                                                                                                                   Pension benefits                                           Other benefits

2012                                                                                                                                       479                                                               35
2013                                                                                                                                       467                                                               35
2014                                                                                                                                       505                                                               35
2015                                                                                                                                       511                                                               35
2016                                                                                                                                       512                                                               37
2017-2021                                                                                                                           2,767                                                             191

Asset allocation

As of December 31,

Pension benefits

2011

2010

2009

Equity securities                                                                                                                                           29%                 34%               31%
Debt securities                                                                                                                                             64%                 60%               62%
Monetary                                                                                                                                                       4%                   3%                 3%
Real estate                                                                                                                                                     3%                   3%                 4%

The Group’s assumptions of expected returns on assets are built up by asset class and by country based on long-term bond yields and risk
premiums.

The discount rate retained corresponds to the rate of prime corporate bonds according to a benchmark per country of different market data
on the closing date.

Registration Document 2011. TOTAL

225

9 Consolidated Financial Statements

Notes to the Consolidated Financial Statements

Assumptions used to 
determine benefits obligations

Pension benefits

Other benefits

As of December 31,

2011

2010

2009

2011

2010

2009

Discount rate (weighted average for all regions)                     4.61%             5.01%            5.41%           4.70%             5.00%            5.60%
Of which Euro zone                         4.21%             4.58%             5.12%           4.25%             4.55%             5.18%
Of which United States                   5.00%             5.49%             6.00%           4.97%             5.42%             5.99%
Of which United Kingdom               4.75%             5.50%             5.50%                   -                       -                     -
Average expected rate of salary increase                               4.69%             4.55%            4.50%                   -                       -                     -
Expected rate of healthcare inflation                                                                                                                                                                 
– initial rate                                                                                  -                       -                     -           4.82%             4.82%            4.91%
– ultimate rate                                                                             -                       -                     -           3.77%             3.75%            3.79%

Assumptions used to determine 
the net periodic benefit cost (income)

Pension benefits

Other benefits

For the year ended December 31,

2011

2010

2009

2011

2010

2009

Discount rate (weighted average for all regions)                     5.01%             5.41%            5.93%           5.00%             5.60%            6.00%
Of which Euro zone                         4.58%             5.12%             5.72%           4.55%             5.18%             5.74%
Of which United States                   5.49%             6.00%             6.23%           5.42%             5.99%             6.21%
Of which United Kingdom               5.50%             5.50%             6.00%                   -                       -             6.00%
Average expected rate of salary increase                               4.55%             4.50%            4.56%                   -                       -                     -
Expected return on plan assets                                             5.90%             6.39%            6.14%                   -                       -                     -
Expected rate of healthcare inflation                                                                                                                                                                 
– initial rate                                                                                   -                     -                     -           4.82%             4.91%            4.88%
– ultimate rate                                                                             -                       -                     -           3.75%             3.79%            3.64%

A 0.5% increase or decrease in discount rates – all other things being equal - would have the following approximate impact:

(M€)                                                                                                                       0.5% increase                                           0.5% decrease

Benefit obligation as of December 31, 2011                                                                           (513)                                                             551
2012 net periodic benefit cost (income)                                                                                   (41)                                                               56

A 0.5% increase or decrease in expected return on plan assets rate - all other things being equal - would have an impact of €31 million
on 2012 net periodic benefit cost (income).

The components of the net periodic benefit cost (income) in 2011, 2010 and 2009 are:

For the year ended December 31,
(M€)

Pension benefits

Other benefits

2011

2010

2009

2011

2010

2009

Service cost                                                                               163                 159                 134                 13                   11                   10
Interest cost                                                                               420                 441                 428                 28                   29                   30
Expected return on plan assets                                               (385)                (396)               (343)                   -                       -                     -
Amortization of prior service cost                                                 58                   74                   13                   2                    (5)                   (7)
Amortization of actuarial losses (gains)                                         46                   66                   50                   -                    (4)                   (6)
Asset ceiling                                                                                  2                    (3)                     4                   -                       -                     -
Curtailments                                                                               (22)                    (3)                   (4)                 (1)                    (3)                   (1)
Settlements                                                                                 (9)                     7                   (1)                   -                       -                     -
Special termination benefits                                                           -                       -                     -                   -                     1                     -

Net periodic benefit cost (income)                                        273                 345                 281                   42                   29                   26

A positive or negative change of one-percentage-point in the healthcare inflation rate would have the following approximate impact:

(M€)                                                                                                                 1% point increase                                    1% point decrease

Benefit obligation as of December 31, 2011                                                                               53                                                             (63)
2011 net periodic benefit cost (income)                                                                                       5                                                               (5)

226

TOTAL. Registration Document 2011

Consolidated Financial Statements 9

Notes to the Consolidated Financial Statements

19) Provisions and other non-current liabilities

As of December 31,
(M€)                                                                                                                                                             2011               2010               2009

Litigations and accrued penalty claims                                                                                                          572                 485                 423
Provisions for environmental contingencies                                                                                                   600                 644                 623
Asset retirement obligations                                                                                                                       6,884               5,917             5,469
Other non-current provisions                                                                                                                     1,099               1,116             1,331
Other non-current liabilities                                                                                                                         1,754                 936             1,535

Total                                                                                                                                                       10,909             9,098             9,381

In 2011, litigation reserves mainly include a provision covering risks
concerning antitrust investigations related to Arkema amounting to
€17 million as of December 31, 2011. Other risks and commitments
that give rise to contingent liabilities are described in Note 32 to the
Consolidated Financial Statements.

In 2011, other non-current provisions mainly include:

– Provisions related to restructuring activities in the Downstream and
Chemicals segments for €261 million as of December 31, 2010;
and

– The contingency reserve related to the Buncefield depot

explosion (civil liability) for €194 million as of
December 31, 2010.

– The contingency reserve related to the Toulouse-AZF plant

explosion (civil liability) for €21 million as of December 31, 2011;

In 2010, other non-current liabilities mainly included debts (whose
maturity is more than one year) related to fixed assets acquisitions.

– Provisions related to restructuring activities in the Downstream

and Chemicals segments for €211 million as of
December 31, 2011; and

– The contingency reserve related to the Buncefield depot

explosion (civil liability) for €80 million as of December 31, 2011.

In 2011, other non-current liabilities mainly include debts (whose
maturity is more than one year) related to fixed assets acquisitions.
This heading is mainly composed of a €991 million debt related to
the acquisition of an interest in the liquids-rich area of the Utica
shale play (see Note 3 to the Consolidated Financial Statements).

In 2010, litigation reserves mainly included a provision covering
risks concerning antitrust investigations related to Arkema
amounting to €17 million as of December 31, 2010. Other risks
and commitments that give rise to contingent liabilities are
described in Note 32 to the Consolidated Financial Statements.

In 2010, other non-current provisions mainly included:

– The contingency reserve related to the Toulouse-AZF plant

explosion (civil liability) for €31 million as of December 31, 2010;

In 2009, litigation reserves mainly included a provision covering
risks concerning antitrust investigations related to Arkema
amounting to €43 million as of December 31, 2009. Other risks
and commitments that give rise to contingent liabilities are
described in Note 32 to the Consolidated Financial Statements.

In 2009, other non-current provisions mainly included:

– The contingency reserve related to the Toulouse-AZF plant

explosion (civil liability) for €40 million as of December 31, 2009;

– Provisions related to restructuring activities in the Downstream

and Chemicals segments for €130 million as of
December 31, 2009; and

– The contingency reserve related to the Buncefield depot

explosion (civil liability) for €295 million as of
December 31, 2009.

In 2009, other non-current liabilities mainly included debts (whose
maturity is more than one year) related to fixed assets acquisitions.
This heading was mainly composed of a €818 million debt related
to Chesapeake acquisition (see Note 3 to the Consolidated
Financial Statements).

Changes in provisions and other non-current liabilities

Changes in provisions and other non-current liabilities are as follows:

(M€)                                                                                                                 As of         Allowances           Reversals             Currency                   Other                   As of 
                                                                                                              January 1,                                                                 translation                                December 31,
                                                                                                                                                                                                adjustment

2011                                                                                     9,098                 921               (798)                 227             1,461           10,909

2010                                                                                       9,381             1,052               (971)                 497               (861)             9,098
2009                                                                                       7,858             1,254           (1,413)                 202             1,480             9,381

Registration Document 2011. TOTAL

227

9 Consolidated Financial Statements

Notes to the Consolidated Financial Statements

Allowances

In 2011, allowances of the period (€921 million) mainly include:

– Asset retirement obligations for €344 million (accretion);

– Environmental contingencies for €100 million in the Downstream

and Chemicals segments; and

– Provisions related to restructuring of activities for €79 million.

In 2010, allowances of the period (€1,052 million) mainly included:

– The contingency reserve related to the Buncefield depot
explosion (civil liability), written back for €116 million; and

– Provisions for restructuring and social plans written back for

€164 million.

In 2010, reversals of the period (€971 million) were mainly related
to the following incurred expenses:

– Provisions for asset retirement obligations for €214 million;

– €26 million for litigation reserves in connection with antitrust

– Asset retirement obligations for €338 million (accretion);

investigations;

– Environmental contingencies for €88 million in the Downstream

– Environmental contingencies written back for €66 million;

and Chemicals segments;

– The contingency reserve related to the Buncefield depot

explosion (civil liability) for €79 million; and

– Provisions related to restructuring of activities for €226 million.

– The contingency reserve related to the Toulouse-AZF plant

explosion (civil liability), written back for €9 million;

– The contingency reserve related to the Buncefield depot
explosion (civil liability), written back for €190 million; and

In 2009, allowances of the period (€1,254 million) mainly included:

– Provisions for restructuring and social plans written back for

– Asset retirement obligations for €283 million (accretion);

– Environmental contingencies for €147 million in the Downstream

and Chemicals segments;

– The contingency reserve related to the Buncefield depot

explosion (civil liability) for €223 million; and

€60 million.

In 2009, reversals of the period (€1,413 million) were mainly related
to the following incurred expenses:

– Provisions for asset retirement obligations for €191 million;

– €52 million for litigation reserves in connection with antitrust

– Provisions related to restructuring of activities for €121 million.

investigations;

Reversals

In 2011, reversals of the period (€798 million) are mainly related to
the following incurred expenses:

– Provisions for asset retirement obligations for €189 million;

– Environmental contingencies written back for €86 million;

– The contingency reserve related to the Toulouse-AZF plant

explosion (civil liability), written back for €216 million;

– The contingency reserve related to the Buncefield depot
explosion (civil liability), written back for €375 million; and

– Environmental contingencies written back for €70 million;

– Provisions for restructuring and social plans written back for

– The contingency reserve related to the Toulouse-AZF plant

explosion (civil liability), written back for €10 million;

€28 million.

Changes in the asset retirement obligation

Changes in the asset retirement obligation are as follows:

(M€)                                                         As of            Accretion         Revision in                    New      Spending on             Currency                  Other                   As of
                                                        January 1,                                       estimates         obligations               existing          translation                                December 31,
                                                                                                                                                                      obligations         adjustment

2011                                        5,917                 344                 330                 323               (189)                 150                     9             6,884

2010                                           5,469                 338                   79                 175               (214)                 316               (246)             5,917
2009                                           4,500                 283                 447                 179               (191)                 232                   19             5,469

228

TOTAL. Registration Document 2011

Consolidated Financial Statements 9

Notes to the Consolidated Financial Statements

20) Financial debt and related financial instruments

A) Non-current financial debt and related financial instruments

As of December 31, 2011
(M€)
(Assets)/Liabilities

Secured Unsecured

Total

Non-current financial debt                                                                                                                              349           22,208          22,557
of which hedging instruments of non-current financial debt (liabilities)                                                               -                 146               146
Hedging instruments of non-current financial debt (assets)(a)                                                                               -           (1,976)          (1,976)

Non-current financial debt - net of hedging instruments                                                                        349           20,232           20,581

Bonds after fair value hedge                                                                                                                               -           15,148          15,148
Fixed rate bonds and bonds after cash flow hedge                                                                                             -             4,424            4,424
Bank and other, floating rate                                                                                                                           129                 446               575
Bank and other, fixed rate                                                                                                                                 76                 206               282
Financial lease obligations                                                                                                                              144                     8               152

Non-current financial debt - net of hedging instruments                                                                        349           20,232           20,581

(a) See the description of these hedging instruments in Notes 1 paragraph M(iii) “Long-term financing”, 28 and 29 to the Consolidated Financial Statements.

As of December 31, 2010
(M€)
(Assets)/Liabilities

Secured Unsecured

Total

Non-current financial debt                                                                                                                              287           20,496          20,783
of which hedging instruments of non-current financial debt (liabilities)                                                               -                 178               178
Hedging instruments of non-current financial debt (assets)(a)                                                                               -           (1,870)          (1,870)

Non-current financial debt - net of hedging instruments                                                                        287           18,626           18,913

Bonds after fair value hedge                                                                                                                               -           15,491          15,491
Fixed rate bonds and bonds after cash flow hedge                                                                                             -             2,836            2,836
Bank and other, floating rate                                                                                                                             47                 189               236
Bank and other, fixed rate                                                                                                                                 65                 110               175
Financial lease obligations                                                                                                                              175                     -               175

Non-current financial debt - net of hedging instruments                                                                        287           18,626           18,913

(a) See the description of these hedging instruments in Notes 1 paragraph M(iii) “Long-term financing”, 28 and 29 to the Consolidated Financial Statements.

As of December 31, 2009
(M€)
(Assets)/Liabilities

Secured Unsecured

Total

Non-current financial debt                                                                                                                              312           19,125          19,437
of which hedging instruments of non-current financial debt (liabilities)                                                               -                 241               241
Hedging instruments of non-current financial debt (assets)(a)                                                                               -           (1,025)          (1,025)

Non-current financial debt - net of hedging instruments                                                                        312           18,100           18,412

Bonds after fair value hedge                                                                                                                               -           15,884          15,884
Fixed rate bonds and bonds after cash flow hedge                                                                                             -             1,700            1,700
Bank and other, floating rate                                                                                                                             60                 379               439
Bank and other, fixed rate                                                                                                                                 50                   79               129
Financial lease obligations                                                                                                                              202                   58               260

Non-current financial debt - net of hedging instruments                                                                        312           18,100           18,412

(a) See the description of these hedging instruments in Notes 1 paragraph M(iii) “Long-term financing”, 28 and 29 to the Consolidated Financial Statements.

Registration Document 2011. TOTAL

229

9 Consolidated Financial Statements

Notes to the Consolidated Financial Statements

Fair value of bonds, as of December 31, 2011, after taking into account currency and interest rates swaps, is detailed as follows:

Bonds after 
fair value hedge

(M€)

Year of 
issue

Fair value 
after 
hedging as of
December 31,
2011

Fair value 
after 
hedging as of
December 31,
2010

Fair value 
after 
hedging as of
December 31,
2009

Currency

Maturity

Initial rate 
before 
hedging 
instruments

Parent company
Bond                                           1998               129                 125                 116                FRF               2013                                 5.000%
Bond                                           2000                    -                       -                   61               EUR               2010                                 5.650%
Current portion 
(less than one year)                                                 -                       -                 (61)                                                                                         

Total parent company                                     129                 125                 116                                                                   

TOTAL CAPITAL(a)                                                                                                                                                                                           
Bond                                           2002                 15                   15                   14               USD               2012                                 5.890%
Bond                                           2003                    -                       -                 160               CHF               2010                                 2.385%
Bond                                           2003                 23                   22                   21               USD               2013                                 4.500%
Bond                                           2004                    -                       -                   53               CAD               2010                                 4.000%
Bond                                           2004                    -                       -                 113               CHF               2010                                 2.385%
Bond                                           2004                    -                       -                 438               EUR               2010                                 3.750%
Bond                                           2004                    -                       -                 322               GBP               2010                                 4.875%
Bond                                           2004                    -                       -                 128               GBP               2010                                 4.875%
Bond                                           2004                    -                       -                 185               GBP               2010                                 4.875%
Bond                                           2004                    -                   57                   53               AUD               2011                                 5.750%
Bond                                           2004                    -                 116                 107               CAD               2011                                 4.875%
Bond                                           2004                    -                 235                 203               USD               2011                                 4.125%
Bond                                           2004                    -                   75                   69               USD               2011                                 4.125%
Bond                                           2004               129                 125                 116               CHF               2012                                 2.375%
Bond                                           2004                 52                   51                   47               NZD               2014                                 6.750%
Bond                                           2005                    -                   57                   53               AUD               2011                                 5.750%
Bond                                           2005                    -                   60                   56               CAD               2011                                 4.000%
Bond                                           2005                    -                 120                 112               CHF               2011                                 1.625%
Bond                                           2005                    -                 226                 226               CHF               2011                                 1.625%
Bond                                           2005                    -                 139                 144               USD               2011                                 4.125%
Bond                                           2005                 63                   63                   63               AUD               2012                                 5.750%
Bond                                           2005               200                 194                 180               CHF               2012                                 2.135%
Bond                                           2005                 65                   65                   65               CHF               2012                                 2.135%
Bond                                           2005                 97                   97                   97               CHF               2012                                 2.375%
Bond                                           2005               404                 391                 363               EUR               2012                                 3.250%
Bond                                           2005                 57                   57                   57               NZD               2012                                 6.500%
Bond                                           2006                    -                       -                   75               GBP               2010                                 4.875%
Bond                                           2006                    -                       -                   50               EUR               2010                                 3.750%
Bond                                           2006                    -                       -                   50               EUR               2010                                 3.750%
Bond                                           2006                    -                       -                 100               EUR               2010                                 3.750%
Bond                                           2006                    -                   42                   42               EUR               2011  EURIBOR 3 months +0.040%
Bond                                           2006                    -                 300                 300               EUR               2011                                 3.875%
Bond                                           2006                    -                 150                 150               EUR               2011                                 3.875%
Bond                                           2006                    -                 300                 300               EUR               2011                                 3.875%
Bond                                           2006                    -                 120                 120               USD               2011                                 5.000%
Bond                                           2006                    -                 300                 300               EUR               2011                                 3.875%
Bond                                           2006                    -                 472                 472               USD               2011                                 5.000%
Bond                                           2006                 62                   62                   62               AUD               2012                                 5.625%
Bond                                           2006                 72                   72                   72               CAD               2012                                 4.125%
Bond                                           2006               100                 100                 100               EUR               2012                                 3.250%
Bond                                           2006                 74                   74                   74               GBP               2012                                 4.625%
Bond                                           2006               100                 100                 100               EUR               2012                                 3.250%
Bond                                           2006               125                 125                 125               CHF               2013                                 2.510%
Bond                                           2006               127                 127                 127               CHF               2014                                 2.635%
Bond                                           2006               130                 130                 130               CHF               2016                                 2.385%
Bond                                           2006                 65                   65                   65               CHF               2016                                 2.385%
Bond                                           2006                 64                   64                   64               CHF               2016                                 2.385%
Bond                                           2006                 63                   63                   63               CHF               2016                                 2.385%

230

TOTAL. Registration Document 2011

Consolidated Financial Statements 9

Notes to the Consolidated Financial Statements

Bonds after 
fair value hedge

(M€)

Year of 
issue

Fair value 
after 
hedging as of
December 31,
2011

Fair value 
after 
hedging as of
December 31,
2010

Fair value 
after 
hedging as of
December 31,
2009

Currency

Maturity

Initial rate 
before 
hedging 
instruments

TOTAL CAPITAL(a) (continued)
Bond                                           2006               129                 129                 129               CHF               2018                                 3.135%
Bond                                           2007                    -                       -                   60               CHF               2010                                 2.385%
Bond                                           2007                    -                       -                   74               GBP               2010                                 4.875%
Bond                                           2007                    -                   77                   77               USD               2011                                 5.000%
Bond                                           2007               370                 370                 370               USD               2012                                 5.000%
Bond                                           2007               222                 222                 222               USD               2012                                 5.000%
Bond                                           2007                 61                   61                   61               AUD               2012                                 6.500%
Bond                                           2007                 72                   72                   72               CAD               2012                                 4.125%
Bond                                           2007                 71                   71                   71               GBP               2012                                 4.625%
Bond                                           2007               300                 300                 300               EUR               2013                                 4.125%
Bond                                           2007                 73                   73                   73               GBP               2013                                 5.500%
Bond                                           2007               306                 306                 306               GBP               2013                                 5.500%
Bond                                           2007                 72                   72                   72               GBP               2013                                 5.500%
Bond                                           2007               248                 248                 248               CHF               2014                                 2.635%
Bond                                           2007                 31                   31                   31                JPY               2014                                 1.505%
Bond                                           2007                 61                   61                   61               CHF               2014                                 2.635%
Bond                                           2007                 49                   49                   49                JPY               2014                                 1.723%
Bond                                           2007               121                 121                 121               CHF               2015                                 3.125%
Bond                                           2007               300                 300                 300               EUR               2017                                 4.700%
Bond                                           2007                 76                   76                   76               CHF               2018                                 3.135%
Bond                                           2007                 60                   60                   60               CHF               2018                                 3.135%
Bond                                           2008                    -                       -                   63               GBP               2010                                 4.875%
Bond                                           2008                    -                       -                   66               GBP               2010                                 4.875%
Bond                                           2008                    -                   92                   92               AUD               2011                                 7.500%
Bond                                           2008                    -                 100                 100               EUR               2011                                 3.875%
Bond                                           2008                    -                 150                 150               EUR               2011                                 3.875%
Bond                                           2008                    -                   50                   50               EUR               2011                                 3.875%
Bond                                           2008                    -                   50                   50               EUR               2011                                 3.875%
Bond                                           2008                    -                   60                   60                JPY               2011 EURIBOR 6 months +0.018%
Bond                                           2008                    -                 102                 102               USD               2011                                 3.750%
Bond                                           2008                 62                   62                   62               CHF               2012                                 2.135%
Bond                                           2008               124                 124                 124               CHF               2012                                 3.635%
Bond                                           2008                 46                   46                   46               CHF               2012                                 2.385%
Bond                                           2008                 92                   92                   92               CHF               2012                                 2.385%
Bond                                           2008                 64                   64                   64               CHF               2012                                 2.385%
Bond                                           2008                 50                   50                   50               EUR               2012                                 3.250%
Bond                                           2008                 63                   63                   63               GBP               2012                                 4.625%
Bond                                           2008                 63                   63                   63               GBP               2012                                 4.625%
Bond                                           2008                 63                   63                   63               GBP               2012                                 4.625%
Bond                                           2008                 62                   62                   62               NOK               2012                                 6.000%
Bond                                           2008                 69                   69                   69               USD               2012                                 5.000%
Bond                                           2008                 60                   60                   60               AUD               2013                                 7.500%
Bond                                           2008                 61                   61                   61               AUD               2013                                 7.500%
Bond                                           2008               128                 127                 127               CHF               2013                                 3.135%
Bond                                           2008                 62                   62                   62               CHF               2013                                 3.135%
Bond                                           2008               200                 200                 200               EUR               2013                                 4.125%
Bond                                           2008               100                 100                 100               EUR               2013                                 4.125%
Bond                                           2008            1,000               1,000             1,000               EUR               2013                                 4.750%
Bond                                           2008                 63                   63                   63               GBP               2013                                 5.500%
Bond                                           2008               149                 149                 149                JPY               2013 EURIBOR 6 months +0.008%
Bond                                           2008               191                 191                 191               USD               2013                                 4.000%
Bond                                           2008                 61                   61                   61               CHF               2015                                 3.135%
Bond                                           2008                 62                   62                   62               CHF               2015                                 3.135%
Bond                                           2008                 61                   61                   61               CHF               2015                                 3.135%
Bond                                           2008                 62                   62                   62               CHF               2018                                 3.135%
Bond                                           2009                 56                   56                   56               AUD               2013                                 5.500%
Bond                                           2009                 54                   54                   54               AUD               2013                                 5.500%
Bond                                           2009               236                 236                 236               CHF               2013                                 2.500%

Registration Document 2011. TOTAL

231

9 Consolidated Financial Statements

Notes to the Consolidated Financial Statements

Bonds after 
fair value hedge

(M€)

Year of 
issue

Fair value 
after 
hedging as of
December 31,
2011

Fair value 
after 
hedging as of
December 31,
2010

Fair value 
after 
hedging as of
December 31,
2009

Currency

Maturity

Initial rate 
before 
hedging 
instruments

TOTAL CAPITAL (a) (continued)
Bond                                           2009                 77                   77                   77               USD               2013                                 4.000%
Bond                                           2009               131                 131                 131               CHF               2014                                 2.625%
Bond                                           2009               998                 997                 998               EUR               2014                                 3.500%
Bond                                           2009               150                 150                 150               EUR               2014                                 3.500%
Bond                                           2009                 40                   40                   40               HKD               2014                                 3.240%
Bond                                           2009               107                 103                   96               AUD               2015                                 6.000%
Bond                                           2009               550                 550                 550               EUR               2015                                 3.625%
Bond                                           2009               684                 684                 684               USD               2015                                 3.125%
Bond                                           2009               232                 224                 208               USD               2015                                 3.125%
Bond                                           2009                 99                   99                   99               CHF               2016                                 2.385%
Bond                                           2009               115                 115                 115               GBP               2017                                 4.250%
Bond                                           2009               225                 225                 225               GBP               2017                                 4.250%
Bond                                           2009               448                 448                 448               EUR               2019                                 4.875%
Bond                                           2009                 69                   69                   69               HKD               2019                                 4.180%
Bond                                           2009                    -                 374                 347               USD               2021                                 4.250%
Bond                                           2010               105                 102                     -               AUD               2014                                 5.750%
Bond                                           2010               111                 108                     -               CAD               2014                                 2.500%
Bond                                           2010                 54                   53                     -               NZD               2014                                 4.750%
Bond                                           2010               193                 187                     -               USD               2015                                 2.875%
Bond                                           2010               966                 935                     -               USD               2015                                 3.000%
Bond                                           2010                 70                   68                     -               AUD               2015                                 6,000%
Bond                                           2010                 71                   69                     -               AUD               2015                                 6,000%
Bond                                           2010                 64                   64                     -               AUD               2015                                 6,000%
Bond                                           2010               773                 748                     -               USD               2016                                 2.300%
Bond                                           2010               491                 476                     -               EUR               2022                                 3.125%
Bond                                           2011               116                       -                     -               USD               2016                                 6.500%
Bond                                           2011               597                       -                     -               USD               2018                                 3.875%
Current portion (less than one year)                   (2,992)             (3,450)           (1,937)                                                                                         

Total TOTAL CAPITAL                                 12,617           15,143           15,615                                                                                           

TOTAL CAPITAL CANADA Ltd.(b)                                                                                                                                                                    
Bond                                           2011               565                       -                     -               CAD               2014                                 1.625%
Bond                                           2011               565                       -                     -               CAD               2014 USLIBOR 3 months +0.38%
Bond                                           2011                 75                       -                     -               CAD               2014                                 5.750%
Bond                                           2011               738                       -                     -               CAD               2013 USLIBOR 3 months +0.09%
Bond                                           2011                 82                       -                     -               CAD               2016                                 4.000%
Bond                                           2011                 69                       -                     -               CAD               2016                                 3.625%
Current portion (less than one year)                            -                       -                     -                                                                                         

Total TOTAL CAPITAL CANADA Ltd.             2,094                                                                                                                                        

TOTAL CAPITAL INTERNATIONAL(c)                       -                      -                      -                                                                                                

Other consolidated subsidiaries                     308                 223                 153                                                                                           

Total bonds after fair value hedge             15,148           15,491           15,884                                                                                           

232

TOTAL. Registration Document 2011

Consolidated Financial Statements 9

Notes to the Consolidated Financial Statements

Bonds after 
cash flow hedge 
and fix rate bonds

(M€)

Year of 
issue

Amount 
after 
hedging as of
December 31,
2011

Amount 
after 
hedging as of
December 31,
2010

Amount 
after 
hedging as of
December 31,
2009

Currency

Maturity

Initial rate 
before 
hedging 
instruments

TOTAL CAPITAL (a)                                                                                                                                                                                           
Bond                                           2005               294                 293                 292               GBP               2012                                 4.625%
Bond                                           2009               744                 691                 602               EUR               2019                                 4.875%
Bond                                           2009               386                       -                     -               USD               2021                                 4.250%
Bond                                           2009            1,016                 917                 806               EUR               2024                                 5.125%
Bond                                           2010               966                 935                     -               USD               2020                                 4.450%
Bond                                           2011               386                       -                     -               USD               2021                                 4.125%
Current portion (less than one year)                     (294)                       -                     -                                                                                         

Total TOTAL CAPITAL                                   3,498             2,836             1,700                                                                                           

Other consolidated subsidiaries(d)                   926                     -                     -                                                                                           

Total Bonds after cash flow hedge              4,424             2,836             1,700                                                                                           

(a) TOTAL CAPITAL is a wholly-owned indirect subsidiary of TOTAL S.A. (with the exception of one share held by each member of its Board of Directors). It acts as a financing vehicle 

for the Group. Its debt securities are fully and unconditionally guaranteed by TOTAL S.A. as to payment of principal, premium, if any, interest and any other amounts due.

(b) TOTAL CAPITAL CANADA Ltd. is a wholly-owned direct subsidiary of TOTAL S.A. It acts as a financing vehicle for the activities of the Group in Canada. Its debt securities are fully 

and unconditionally guaranteed by TOTAL S.A. as to payment of principal, premium, if any, interest and any other amounts due.

(c) TOTAL CAPITAL INTERNATIONAL is a wholly-owned direct subsidiary of TOTAL S.A. It acts as a financing vehicle for the Group. Its debt securities are fully and unconditionally

guaranteed by TOTAL S.A. as to payment of principal, premium, if any, interest and any other amounts due.

(d) This amount includes SunPower's convertible bonds for an amount of €355 million.

Loan repayment schedule (excluding current portion)

As of December 31, 2011
(M€)

Non-current
financial debt

of which hedging
instruments of
non-current
financial debt
(liabilities)

Hedging
instruments of
non-current
financial debt
(assets)

Non-current
financial 
debt - net of
hedging
instruments

%

2013                                                                                                               5,021                   80               (529)             4,492               22%
2014                                                                                                               4,020                     3               (390)             3,630               18%
2015                                                                                                               4,070                     6               (456)             3,614               18%
2016                                                                                                               1,712                     9               (193)             1,519                 7%
2017 and beyond                                                                                           7,734                   48               (408)             7,326               35%

Total                                                                                                         22,557                 146           (1,976)           20,581             100%

As of December 31, 2010
(M€)

Non-current
financial debt

of which hedging
instruments of
non-current
financial debt
(liabilities)

Hedging
instruments of
non-current
financial debt
(assets)

Non-current
financial 
debt - net of
hedging
instruments

%

2012                                                                                                               3,756                   34               (401)             3,355               18%
2013                                                                                                               4,017                   76               (473)             3,544               19%
2014                                                                                                               2,508                     1               (290)             2,218               12%
2015                                                                                                               3,706                     2               (302)             3,404               18%
2016 and beyond                                                                                           6,796                   65               (404)             6,392               33%

Total                                                                                                         20,783                 178           (1,870)           18,913             100%

As of December 31, 2009
(M€)

Non-current
financial debt

of which hedging
instruments of
non-current
financial debt
(liabilities)

Hedging
instruments of
non-current
financial debt
(assets)

Non-current
financial 
debt - net of
hedging
instruments

%

2011                                                                                                               3,857                   42               (199)             3,658               20%
2012                                                                                                               3,468                   48               (191)             3,277               18%
2013                                                                                                               3,781                   95               (236)             3,545               19%
2014                                                                                                               2,199                     6                 (90)             2,109               11%
2015 and beyond                                                                                           6,132                   50               (309)             5,823               32%

Total                                                                                                         19,437                 241           (1,025)           18,412             100%

Registration Document 2011. TOTAL

233

9 Consolidated Financial Statements

Notes to the Consolidated Financial Statements

Analysis by currency and interest rate

These analyses take into account interest rate and foreign currency swaps to hedge non-current financial debt.

As of December 31,
(M€)                                                                                                                 2011                        %                   2010                        %                   2009                       %

U.S. Dollar                                                                              8,645               42%               7,248               39%             3,962               21%
Euro                                                                                       9,582               47%             11,417               60%           14,110               77%
Other currencies                                                                     2,354               11%                 248                 1%                 340                 2%

Total                                                                                   20,581             100%           18,913             100%           18,412             100%

As of December 31,
(M€)                                                                                                                 2011                        %                   2010                        %                   2009                       %

Fixed rate                                                                               4,854               24%               3,177               17%             2,064               11%
Floating rate                                                                         15,727               76%             15,736               83%           16,348               89%

Total                                                                                   20,581             100%           18,913             100%           18,412             100%

B) Current financial assets and liabilities

Current borrowings consist mainly of commercial papers or treasury bills or draws on bank loans. These instruments bear interest at rates
that are close to market rates.

As of December 31,
(M€)
(Assets)/Liabilities                                                                                                                                      2011               2010               2009

Current financial debt(a)                                                                                                                               5,819               5,867             4,761
Current portion of non-current financial debt                                                                                              3,856               3,786             2,233

Current borrowings (note 28)                                                                                                                 9,675             9,653             6,994

Current portion of hedging instruments of debt (liabilities)                                                                               40                   12                   97
Other current financial instruments (liabilities)                                                                                                 127                 147                   26

Other current financial liabilities (note 28)                                                                                                 167                 159                 123

Current deposits beyond three months                                                                                                       (101)                (869)                 (55)
Current portion of hedging instruments of debt (assets)                                                                               (383)                (292)               (197)
Other current financial instruments (assets)                                                                                                 (216)                  (44)                 (59)

Current financial assets (note 28)                                                                                                           (700)           (1,205)               (311)

Current borrowings and related financial assets and liabilities, net                                                    9,142             8,607             6,806

(a) As of December 31, 2011 and as of December 31, 2010, the current financial debt includes a commercial paper program in Total Capital Canada Ltd. Total Capital Canada Ltd. is a
wholly-owned direct subsidiary of TOTAL S.A. It acts as a financing vehicle for the activities of the Group in Canada. Its debt securities are fully and unconditionally guaranteed by
TOTAL  S.A. as to payment of principal, premium, if any, interest and any other amounts due.

234

TOTAL. Registration Document 2011

Consolidated Financial Statements 9

Notes to the Consolidated Financial Statements

C) Net-debt-to-equity ratio

For its internal and external communication needs, the Group calculates a debt ratio by dividing its net financial debt by equity. Adjusted
shareholders’ equity for the year ended December 31, 2011 is calculated after payment of a dividend of €2.28 per share, subject to
approval by the shareholders’ meeting on May 11, 2012.

The net-debt-to-equity ratio is calculated as follows:

As of December 31,
(M€)
(Assets)/Liabilities                                                                                                                                      2011               2010               2009

Current borrowings                                                                                                                                    9,675               9,653             6,994
Other current financial liabilities                                                                                                                     167                 159                 123
Current financial assets                                                                                                                               (700)             (1,205)               (311)
Non-current financial debt                                                                                                                       22,557             20,783           19,437
Hedging instruments on non-current financial debt                                                                                   (1,976)             (1,870)           (1,025)
Cash and cash equivalents                                                                                                                     (14,025)           (14,489)         (11,662)

Net financial debt                                                                                                                                 15,698           13,031           13,556

Shareholders’ equity - Group share                                                                                                         68,037             60,414           52,552
Distribution of the income based on existing shares at the closing date                                                   (1,255)             (2,553)           (2,546)
Non-controlling interests                                                                                                                             1,352                 857                 987

Adjusted shareholders’ equity                                                                                                             68,134           58,718           50,993

Net-debt-to-equity ratio                                                                                                                       23.0%           22.2%           26.6%

21) Other creditors and accrued liabilities

As of December 31,
(M€)                                                                                                                                                             2011               2010               2009

Accruals and deferred income                                                                                                                       231                 184                 223
Payable to States (including taxes and duties)                                                                                           8,040               7,235             6,024
Payroll                                                                                                                                                       1,062                 996                 955
Other operating liabilities                                                                                                                            5,441               3,574             4,706

Total                                                                                                                                                       14,774           11,989           11,908

As of December 31, 2011, the heading “Other operating liabilities” mainly includes the third quarterly interim dividend for the fiscal year 2011
for €1,317 million. This interim dividend will be paid on March 2012.

As of December 31, 2009, the heading “Other operating liabilities” mainly included €744 million related to Chesapeake acquisition 
(see Note 3 to the Consolidated Financial Statements).

Registration Document 2011. TOTAL

235

9 Consolidated Financial Statements

Notes to the Consolidated Financial Statements

22) Lease contracts

The Group leases real estate, retail stations, ships, and other equipments (see Note 11 to the Consolidated Financial Statements).

The future minimum lease payments on operating and finance leases to which the Group is committed are shown as follows:

For the year ended December 31, 2011
(M€)                                                                                                                                         Operating leases                    Finance leases

2012                                                                                                                                                               762                                         41
2013                                                                                                                                                               552                                         40
2014                                                                                                                                                               416                                         37
2015                                                                                                                                                               335                                         36
2016                                                                                                                                                               316                                         34
2017 and beyond                                                                                                                                           940                                         20

Total minimum payments                                                                                                                       3,321                                       208

Less financial expenses                                                                                                                                       -                                       (31)

Nominal value of contracts                                                                                                                           -                                       177

Less current portion of finance lease contracts                                                                                                   -                                       (25)

Outstanding liability of finance lease contracts                                                                                           -                                       152

For the year ended December 31, 2010
(M€)                                                                                                                                         Operating leases                    Finance leases

2011                                                                                                                                                               582                                         39
2012                                                                                                                                                               422                                         39
2013                                                                                                                                                               335                                         39
2014                                                                                                                                                               274                                         35
2015                                                                                                                                                               230                                         35
2016 and beyond                                                                                                                                       1,105                                         54

Total minimum payments                                                                                                                       2,948                                       241

Less financial expenses                                                                                                                                       -                                       (43)

Nominal value of contracts                                                                                                                           -                                       198

Less current portion of finance lease contracts                                                                                                   -                                       (23)

Outstanding liability of finance lease contracts                                                                                           -                                       175

For the year ended December 31, 2009
(M€)                                                                                                                                         Operating leases                    Finance leases

2010                                                                                                                                                               523                                         42
2011                                                                                                                                                               377                                         43
2012                                                                                                                                                               299                                         42
2013                                                                                                                                                               243                                         41
2014                                                                                                                                                               203                                         39
2015 and beyond                                                                                                                                           894                                       128

Total minimum payments                                                                                                                       2,539                                       335

Less financial expenses                                                                                                                                       -                                       (53)

Nominal value of contracts                                                                                                                           -                                       282

Less current portion of finance lease contracts                                                                                                   -                                       (22)

Outstanding liability of finance lease contracts                                                                                           -                                       260

Net rental expense incurred under operating leases for the year ended December 31, 2011 is €645 million (against €605 million in 2010 and
€613 million in 2009).

236

TOTAL. Registration Document 2011

23) Commitments and contingencies

As of December 31, 2011
(M€)

Consolidated Financial Statements 9

Notes to the Consolidated Financial Statements

Maturity and installments

Total

Less than 
1 year

Between 1
and 5 years

More than 
5 years

Non-current debt obligations net of hedging instruments (note 20)                                    20,429                       -           13,121             7,308
Current portion of non-current debt obligations net of hedging instruments (note 20)              3,488               3,488                     -                     -
Finance lease obligations (note 22)                                                                                         177                   25                 134                   18
Asset retirement obligations (note 19)                                                                                  6,884                 272                 804             5,808

Contractual obligations recorded in the balance sheet                                               30,978             3,785           14,059           13,134

Operating lease obligations (note 22)                                                                                  3,321                 762             1,619                 940
Purchase obligations                                                                                                         77,353             11,049           20,534           45,770

Contractual obligations not recorded in the balance sheet                                         80,674           11,811           22,153           46,710

Total of contractual obligations                                                                                   111,652           15,596           36,212           59,844

Guarantees given for excise taxes                                                                                       1,765               1,594                   73                  98
Guarantees given against borrowings                                                                                  4,778               3,501                 323                954
Indemnities related to sales of businesses                                                                                 39                       -                   34                    5
Guarantees of current liabilities                                                                                               376                 262                   35                  79
Guarantees to customers/suppliers                                                                                     3,265               1,634                   57             1,574
Letters of credit                                                                                                                   2,408               1,898                 301                209
Other operating commitments                                                                                             2,477                 433                 697             1,347

Total of other commitments given                                                                                 15,108             9,322             1,520             4,266

Mortgages and liens received                                                                                                 408                     7                 119                282
Goods and services sale obligations(a)                                                                               62,216               4,221           17,161           40,834
Other commitments received                                                                                               6,740               4,415                 757             1,568

Total of commitments received                                                                                     69,364             8,643           18,037           42,684

(a) As from December 31, 2011, the Group discloses its goods and services sale obligations. 

As of December 31, 2010
(M€)

Maturity and installments

Total

Less than 
1 year

Between 1
and 5 years

More than 
5 years

Non-current debt obligations net of hedging instruments (note 20)                                   18,738                       -           12,392             6,346
Current portion of non-current debt obligations net of hedging instruments (note 20)
            3,483               3,483                     -                     -
Finance lease obligations (note 22)                                                                                         198                   23                 129                   46
Asset retirement obligations (note 19)                                                                                 5,917                 177                 872             4,868

Contractual obligations recorded in the balance sheet                                               28,336             3,683           13,393           11,260

Operating lease obligations (note 22)                                                                                   2,948                 582             1,261             1,105
Purchase obligations                                                                                                         61,293               6,347           14,427           40,519

Contractual obligations not recorded in the balance sheet                                         64,241             6,929           15,688           41,624

Total of contractual obligations                                                                                     92,577           10,612           29,081           52,884

Guarantees given for excise taxes                                                                                       1,753               1,594                   71                  88
Guarantees given against borrowings                                                                                  5,005               1,333                 493             3,179
Indemnities related to sales of businesses                                                                                 37                       -                   31                    6
Guarantees of current liabilities                                                                                               171                 147                   19                    5
Guarantees to customers/suppliers                                                                                     3,020               1,621                   96             1,303
Letters of credit                                                                                                                   1,250               1,247                     -                    3
Other operating commitments                                                                                             2,057                 467                 220             1,370

Total of other commitments given                                                                                 13,293             6,409                 930             5,954

Mortgages and liens received                                                                                                 429                     2                 114                313
Other commitments received                                                                                               6,387               3,878                 679             1,830

Total of commitments received                                                                                       6,816             3,880                 793             2,143

Registration Document 2011. TOTAL

237

9 Consolidated Financial Statements

Notes to the Consolidated Financial Statements

As of December 31, 2009
(M€)

Maturity and installments

Total

Less than 
1 year

Between 1
and 5 years

More than 
5 years

Non-current debt obligations net of hedging instruments (note 20)                                    18,152                       -           12,443             5,709
Current portion of non-current debt obligations net of hedging instruments (note 20)              2,111               2,111                     -                     -
Finance lease obligations (note 22)                                                                                         282                   22                 146                 114
Asset retirement obligations (note 19)                                                                                 5,469                 235                 972             4,262

Contractual obligations recorded in the balance sheet                                               26,014             2,368           13,561           10,085

Operating lease obligations (note 22)
                                                                                2,539                 523             1,122                 894
Purchase obligations                                                                                                         49,808               4,542             9,919           35,347

Contractual obligations not recorded in the balance sheet                                         52,347             5,065           11,041           36,241

Total of contractual obligations                                                                                     78,361             7,433           24,602           46,326

Guarantees given for excise taxes                                                                                       1,765               1,617                   69                   79
Guarantees given against borrowings                                                                                  2,882               1,383                 709                 790
Indemnities related to sales of businesses                                                                                36                       -                     1                   35
Guarantees of current liabilities                                                                                               203                 160                   38                     5
Guarantees to customers/suppliers                                                                                     2,770               1,917                   70                 783
Letters of credit                                                                                                                   1,499               1,485                     2                   12
Other operating commitments                                                                                                765                 582                 103                   80

Total of other commitments given                                                                                   9,920             7,144                 992             1,784

Mortgages and liens received                                                                                                 330                     5                 106                 219
Other commitments received                                                                                               5,637               3,187                 481             1,969

Total of commitments received                                                                                       5,967             3,192                 587             2,188

A) Contractual obligations

Purchase obligations

Debt obligations

“Non-current debt obligations” are included in the items 
“Non-current financial debt” and “Hedging instruments of 
non-current financial debt” of the Consolidated Balance Sheet. 
It includes the non-current portion of swaps hedging bonds, and
excludes non-current finance lease obligations of €152 million.

The current portion of non-current debt is included in the items
“Current borrowings”, “Current financial assets” and “Other current
financial liabilities” of the Consolidated Balance Sheet. It includes
the current portion of swaps hedging bonds, and excludes the
current portion of finance lease obligations of €25 million.

The information regarding contractual obligations linked to
indebtedness is presented in Note 20 to the Consolidated 
Financial Statements.

Lease contracts

The information regarding operating and finance leases is
presented in Note 22 to the Consolidated Financial Statements.

Asset retirement obligations

This item represents the discounted present value of Upstream
asset retirement obligations, primarily asset removal costs at the
completion date. The information regarding contractual obligations
linked to asset retirement obligations is presented in Notes 1Q
and 19 to the Consolidated Financial Statements.

Purchase obligations are obligations under contractual agreements
to purchase goods or services, including capital projects. These
obligations are enforceable and legally binding on the company 
and specify all significant terms, including the amount and the
timing of the payments.

These obligations mainly include: hydrocarbon unconditional
purchase contracts (except where an active, highly-liquid market
exists and when the hydrocarbons are expected to be re-sold
shortly after purchase), reservation of transport capacities in
pipelines, unconditional exploration works and development works
in the Upstream segment, and contracts for capital investment
projects in the Downstream segment.

B) Other commitments given

Guarantees given for excise taxes

They consist of guarantees given to other oil and gas companies 
in order to comply with French tax authorities’ requirements for oil
and gas imports in France. A payment would be triggered by a
failure of the guaranteed party with respect to the French tax
authorities. The default of the guaranteed parties is however
considered to be highly remote by the Group.

Guarantees given against borrowings

The Group guarantees bank debt and finance lease obligations 
of certain non-consolidated subsidiaries and equity affiliates.
Maturity dates vary, and guarantees will terminate on payment
and/or cancellation of the obligation. A payment would be triggered
by failure of the guaranteed party to fulfill its obligation covered by
the guarantee, and no assets are held as collateral for these

238

TOTAL. Registration Document 2011

Consolidated Financial Statements 9

Notes to the Consolidated Financial Statements

guarantees. As of December 31, 2011, the maturities of these
guarantees are up to 2023.

Guarantees given against borrowings include the guarantee given
in 2008 by TOTAL S.A. in connection with the financing of the
Yemen LNG project for an amount of €1,208 million. In turn, certain
partners involved in this project have given commitments that
could, in the case of Total S.A.’s guarantees being called for 
the maximum amount, reduce the Group’s exposure by up to
€404 million, recorded under “Other commitments received”.

In 2010, TOTAL S.A. provided guarantees in connection with the
financing of the Jubail project (operated by SAUDI ARAMCO
TOTAL Refining and Petrochemical Company (SATORP)) of up to
€2,463 million, proportional to TOTAL’s share in the project
(37.5%). In addition, TOTAL S.A. provided in 2010 a guarantee in
favor of its partner in the Jubail project (Saudi Arabian Oil Company)
with respect to Total Refining Saudi Arabia SAS’s obligations under
the shareholders agreement with respect to SATORP. As of
December 31, 2011, this guarantee is of up to €1,095 million and
has been recorded under “Other operating commitments”.

Indemnities related to sales of businesses

In the ordinary course of business, the Group executes contracts
involving standard indemnities in oil industry and indemnities
specific to transactions such as sales of businesses. These
indemnities might include claims against any of the following:
environmental, tax and shareholder matters, intellectual property
rights, governmental regulations and employment-related matters,
dealer, supplier, and other commercial contractual relationships.
Performance under these indemnities would generally be triggered

by a breach of terms of the contract or by a third party claim. 
The Group regularly evaluates the probability of having to incur
costs associated with these indemnities.

The guarantees related to antitrust investigations granted as part 
of the agreement relating to the spin-off of Arkema are described in
Note 32 to the Consolidated Financial Statements.

Other guarantees given

Non-consolidated subsidiaries

The Group also guarantees the current liabilities of certain 
non-consolidated subsidiaries. Performance under these
guarantees would be triggered by a financial default of the entity.

Operating agreements

As part of normal ongoing business operations and consistent 
with generally and accepted recognized industry practices, 
the Group enters into numerous agreements with other parties. 
These commitments are often entered into for commercial purposes,
for regulatory purposes or for other operating agreements.

C) Commitments received

Goods and services sale obligations

These amounts represent binding obligations under contractual
agreements to sell goods or services, including in particular
hydrocarbon unconditional sale contracts (except when an 
active, highly-liquid market exists and volumes are re-sold shortly
after purchase).

Registration Document 2011. TOTAL

239

9 Consolidated Financial Statements

Notes to the Consolidated Financial Statements

24) Related parties

The main transactions and balances with related parties (principally non-consolidated subsidiaries and equity affiliates) are detailed as follows:

As of December 31,
(M€)                                                                                                                                                             2011               2010               2009

Balance sheet                                                                                                                                                                                                 
Receivables                                                                                                                                                                                                       
Debtors and other debtors                                                                                                                           585                 432                 293
Loans (excl. loans to equity affiliates)                                                                                                             331                 315                 438
Payables                                                                                                                                                                                                           
Creditors and other creditors                                                                                                                         724                 497                 386
Debts                                                                                                                                                             31                   28                   42

For the year ended December 31,
(M€)                                                                                                                                                             2011               2010               2009

Statement of income                                                                                                                                                                                       
Sales                                                                                                                                                         4,400               3,194             2,183
Purchases                                                                                                                                                 5,508               5,576             2,958
Financial expense                                                                                                                                              -                   69                     1
Financial income                                                                                                                                             79                   74                   68

Compensation for the administration and management bodies

The aggregate amount of direct and indirect compensation accounted for by the French and foreign affiliates of the Company for the
executive officers of TOTAL (the members of the Management Committee and the Treasurer) and for the members of the Board of Directors
who are employees of the Group, is detailed as follows:

For the year ended December 31,
(M€)                                                                                                                                                             2011               2010               2009

Number of people                                                                                                                                           30                   26                   27

Direct or indirect compensation received                                                                                                     20.4                 20.8               19.4
Pension expenses (a)                                                                                                                                       9.4                 12.2               10.6
Other long-term benefits expenses                                                                                                                    -                       -                     -
Termination benefits expenses                                                                                                                       4.8                       -                     -
Share-based payments expense (IFRS 2) (b)                                                                                                 10.2                 10.0               11.2

(a) The benefits provided for executive officers and certain members of the Board of Directors, employees and former employees of the Group, include severance to be paid on retirement,
supplementary pension schemes and insurance plans, which represent €139.7 million provisioned as of December 31, 2011 (against €113.8 million as of December 31, 2010 and
€96.6 million as of December 31, 2009).

(b) Share-based payments expense computed for the executive officers and the members of the Board of Directors who are employees of the Group as described in Note 25 paragraph E
to the Consolidated Financial Statements and based on the principles of IFRS 2 “Share-based payments” described in Note 1 paragraph E to the Consolidated Financial Statements.

The compensation allocated to members of the Board of Directors for directors’ fees totaled €1.07 million in 2011 (€0.96 million in 2010
and €0.97 million in 2009).

240

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Consolidated Financial Statements 9

Notes to the Consolidated Financial Statements

25) Share-based payments

A) TOTAL share subscription option plans

2003 Plan  2004 Plan  2005 Plan  2006 Plan  2007 Plan  2008 Plan  2009 Plan  2010 Plan  2011 Plan 

Total Weighted
average
exercise
price

Date of the 

shareholders’ meeting           05/17/2001   05/14/2004   05/14/2004   05/14/2004   05/11/2007   05/11/2007   05/11/2007   05/21/2010   05/21/2010                 -                    -

Date of the award(a)               07/16/2003   07/20/2004   07/19/2005   07/18/2006   07/17/2007   10/09/2008   09/15/2009   09/14/2010   09/14/2011                 -                     -

Exercise price until 

May 23, 2006 included(b)                33.30           39.85           49.73                   -                   -                   -                   -                   -                   -                 -                     -

Exercise price 

since May 24, 2006(b)                     32.84           39.30           49.04           50.60           60.10           42.90           39.90           38.20           33.00                 -                     -

Expiry date                           07/16/2011   07/20/2012   07/19/2013   07/18/2014   07/17/2015   10/09/2016   09/15/2017   09/14/2018   09/14/2019                 -                     - 

Number of options(c)                                                                                                                                                                                                                                          

Existing options 

as of January 1, 2008             8,368,378   13,197,236     6,243,438     5,711,060     5,920,105                       -                         -                         -                         -       39,440,217               44.23

Granted                                                 -                   -                   -                   -                   -     4,449,810                   -                   -                   -   4,449,810             42.90

Cancelled                                   (25,184)     (118,140)       (34,032)       (53,304)       (34,660)         (6,000)                   -                   -                   -    (271,320)             44.88

Exercised                                 (841,846)     (311,919)       (17,702)         (6,700)                   -                   -                   -                   -                   -  (1,178,167)             34.89

Existing options 

as of January 1, 2009         7,501,348   12,767,177     6,191,704     5,651,056     5,885,445   4,443,810                   -                   -                   -     42,440,540           44.35

Granted                                                 -                   -                   -                   -                   -                   -     4,387,620                   -                   -   4,387,620             39.90

Cancelled                                     (8,020)       (18,387)         (6,264)         (5,370)       (13,780)         (2,180)       (10,610)                   -                   -      (64,611)             45.04

Exercised                                 (681,699)     (253,081)                   -                   -                   -                   -                   -                   -                   -    (934,780)             34.59

Existing options 

as of January 1, 2010         6,811,629   12,495,709     6,185,440     5,645,686     5,871,665   4,441,630     4,377,010                   -                   -     45,828,769           44.12

Granted                                                 -                   -                   -                   -                   -                   -                   -     4,788,420                   -   4,788,420             38.20

Cancelled(d)                                   (1,420)       (15,660)         (6,584)         (4,800)         (5,220)       (92,472)         (4,040)         (1,120)                   -    (131,316)             43.50

Exercised                              (1,075,765)     (141,202)                   -                   -                   -                   -         (1,080)                   -                   -  (1,218,047)             33.60

Existing options 

as of January 1, 2011         5,734,444   12,338,847     6,178,856     5,640,886     5,866,445   4,349,158     4,371,890     4,787,300                   -     49,267,826           43.80

Granted                                                 -                   -                   -                   -                   -                   -                   -                   -     1,518,840   1,518,840             33.00

Cancelled(e)                               (738,534)       (28,208)       (16,320)       (17,380)       (16,080)       (13,260)       (14,090)       (85,217)         (1,000)    (930,089)             34.86

Exercised                              (4,995,910)     (216,115)                   -                   -                   -             (200)                   -         (2,040)         (9,400)   (5,223,665)             33.11

Existing options 

as of December 31, 2011                 -   12,094,524      6,162,536      5,623,506      5,850,365     4,335,698      4,357,800      4,700,043      1,508,440     44,632,912           44.87

(a) The grant date is the date of the Board meeting awarding the share subscription options, except for the grant of October 9, 2008, decided by the Board on September 9, 2008.
(b) Exercise price in euro. The exercise prices of TOTAL subscription shares of the plans in force at that date were multiplied by 0.25 to take into account the four-for-one stock split 
on May 18, 2006. Moreover, following the spin-off of Arkema, the exercise prices of TOTAL subscription shares of these plans were multiplied by an adjustment factor equal
to 0.986147 effective as of May 24, 2006.

(c) The number of options awarded, outstanding, canceled or exercised before May 23, 2006 included, was multiplied by four to take into account the four-for-one stock split approved 

by the shareholders’ meeting on May 12, 2006.

(d) Out of 92,472 options awarded under the 2008 Plan that were canceled, 88,532 options were canceled due to the performance condition. The acquisition rate applicable to the

subscription options that were subject to the performance condition of the 2008 Plan was 60%.

(e) Out of the 930,089 options canceled in 2011, 738,534 options that were not exercised expired due to the expiry of the 2003 subscription option Plan on July 16, 2011.

Registration Document 2011. TOTAL

241

9 Consolidated Financial Statements

Notes to the Consolidated Financial Statements

Options are exercisable, subject to a continuous employment
condition, after a 2-year period from the date of the Board meeting
awarding the options and expire eight years after this date. The
underlying shares may not be transferred during four years from the
date of grant. For the 2007 to 2011 Plans, the 4-year transfer
restriction period does not apply to employees of non-French
subsidiaries as of the date of the grant, who may transfer the
underlying shares after a 2-year period from the date of the grant.

2011 Plan

For the 2011 Plan, the Board of Directors decided that for each
grantee other than the Chairman and Chief Executive Officer, the
options will be finally granted to their beneficiary provided that the
performance condition is fulfilled.

The performance condition states that the number of options finally
granted is based on the average of the Return On Equity (ROE) of
the Group. The average ROE is calculated by the Group from the
consolidated balance sheet and statement of income of the Group
for fiscal years 2011 and 2012.

The acquisition rate:

– is equal to zero if the average ROE is less than or equal to 7%;

– varies on straight-line basis between 0% and 100% if the
average ROE is more than 7% and less than 18%; and

– is equal to 100% if the average ROE is more than or equal

to 18%.

In addition, as part of the 2011 Plan, the Board of Directors
decided that the number of share subscription options finally
awarded to the Chairman and Chief Executive Officer will be
subject to two performance conditions:

– For 50% of the share subscription options granted, the

performance condition states that the number of options finally
granted is based on the average ROE of the Group. The average
ROE is calculated by the Group from the consolidated balance
sheet and statement of income of the Group for fiscal years 2011
and 2012. The acquisition rate is equal to zero if the average
ROE is less than or equal to 7%; varies on a straight-line basis
between 0% and 100% if the average ROE is more than 7% and
less than 18%; and is equal to 100% if the average ROE is more
than or equal to 18%.

– For 50% of the share subscription options granted, the

performance condition states that the number of options finally
granted is based on the average of the Return On Average
Capital Employed (ROACE) of the Group. The average ROACE is
calculated by the Group from the consolidated balance sheet
and statement of income of the Group for fiscal years 2011
and 2012. The acquisition rate is equal to zero if the average
ROACE is less than or equal to 6%; varies on a straight-line basis
between 0% and 100% if the average ROACE is more than 6%
and less than 15%; and is equal to 100% if the average ROACE
is more than or equal to 15%.

2010 Plan

For the 2010 Plan, the Board of Directors decided that:

– For each grantee of up to 3,000 options, other than the

Chairman and Chief Executive Officer, the options will be finally
granted to their beneficiary.

– For each grantee of more than 3,000 options and less or equal
to 50,000 options (other than the Chairman and Chief Executive
Officer):

- The first 3,000 options and two-thirds above the first 3,000

options will be finally granted to their beneficiary;

- The outstanding options, that is one-third of the options above
the first 3,000 options, will be finally granted provided that the
performance condition described below is fulfilled.

– For each grantee of more than 50,000 options (other than the

Chairman and Chief Executive Officer):

- The first 3,000 options, two-thirds of the options above the
first 3,000 options and below the first 50,000 options, and 
one-third of the options above the first 50,000 options, will be
finally granted to their beneficiary;

- The outstanding options, that is one-third of the options above
the first 3,000 options and below the first 50,000 options and
two-thirds of the options above the first 50,000 options, will be
finally granted provided that the performance condition is fulfilled.

The performance condition states that the number of options finally
granted is based on the average ROE of the Group. The average
ROE is calculated by the Group based on TOTAL’s consolidated
balance sheet and statement of income for fiscal years 2010
and 2011.The acquisition rate:

– is equal to zero if the average ROE is less than or equal to 7%;

– varies on straight-line basis between 0% and 100% if the
average ROE is more than 7% and less than 18%; and

– is equal to 100% if the average ROE is more than or equal

to 18%.

In addition, as part of the 2010 Plan, the Board of Directors
decided that the number of share subscription options finally
awarded to the Chairman and Chief Executive Officer will be
subject to two performance conditions:

– For 50% of the share subscription options granted, the

performance condition states that the number of options finally
granted is based on the average ROE of the Group. The average
ROE is calculated by the Group based on TOTAL’s consolidated
balance sheet and statement of income for fiscal years 2010
and 2011. The acquisition rate is equal to zero if the average
ROE is less than or equal to 7%; varies on a straight-line basis
between 0% and 100% if the average ROE is more than 7% and
less than 18%; and is equal to 100% if the average ROE is more
than or equal to 18%.

– For 50% of the share subscription options granted, the

performance condition states that the number of options finally
granted is based on the average ROACE of the Group. The
average ROACE is calculated by the Group based on TOTAL’s
consolidated balance sheet and statement of income for fiscal
years 2010 and 2011. The acquisition rate is equal to zero if the
average ROACE is less than or equal to 6%; varies on a straight-
line basis between 0% and 100% if the average ROACE is more
than 6% and less than 15%; and is equal to 100% if the average
ROACE is more than or equal to 15%.

2009 Plan

For the 2009 Plan, the Board of Directors decided that for each
beneficiary, other than the Chief Executive Officer, of more
than 25,000 options, one third of the options granted in excess of
this number will be finally granted subject to a performance

242

TOTAL. Registration Document 2011

Consolidated Financial Statements 9

Notes to the Consolidated Financial Statements

condition. This condition states that the final number of options
finally granted is based on the average ROE of the Group as
published by TOTAL. The average ROE is calculated based on the
Group’s consolidated balance sheet and statement of income for
fiscal years 2009 and 2010. The acquisition rate:

– is equal to zero if the average ROE is less than or equal to 7%;

– varies on straight-line basis between 0% and 100% if the
average ROE is more than 7% and less than 18%; and

–  is equal to 100% if the average ROE is more than or equal

to 18%.

In addition, the Board of Directors decided that, for the Chief
Executive Officer, the number of share subscription options finally
granted will be subject to two performance conditions:

– For 50% of the share subscription options granted, the

performance condition states that the number of options finally
granted is based on the average ROE of the Group as published
by TOTAL. The average ROE is calculated based on the Group’s

consolidated balance sheet and statement of income for fiscal
years 2009 and 2010. The acquisition rate is equal to zero if the
average ROE is less than or equal to 7%; varies on a straight-line
basis between 0% and 100% if the average ROE is more
than 7% and less than 18%; and is equal to 100% if the average
ROE is more than or equal to 18%.

– For 50% of the share subscription options granted, the

performance condition states that the number of options finally
granted is based on the average ROACE of the Group as
published by TOTAL. The average ROACE is calculated based
on the Group’s consolidated balance sheet and statement of
income for fiscal years 2009 and 2010. The acquisition rate is
equal to zero if the average ROACE is less than or equal to 6%;
varies on a straight-line basis between 0% and 100% if the
average ROACE is more than 6% and less than 15%; and is
equal to 100% if the average ROACE is more than or equal
to 15%.

Due to the application of the performance condition, the acquisition
rates were 100% for the 2009 Plan.

B) TOTAL share purchase option plans

2001Plan(a)

2002 Plan(b)

Total

Weighted
average
exercise 
price

Date of the shareholders’ meeting                                                                               05/17/2001    05/17/2001                                             
Grant date (c)                                                                                                                07/10/2001    07/09/2002                                             
Exercise price until May 23, 2006 included(d)                                                                         42.05             39.58                   -                      -
Exercise price since May 24, 2006(d)                                                                                     41.47             39.03                   -                      -
Expiry date                                                                                                                  07/10/2009    07/09/2010                                             
Number of options(e)                                                                                                                                                                                       

Outstanding as of January 1, 2009                                                                           4,691,426       6,450,857     11,142,283             40.06

Awarded                                                                                                                                       -                     -                   -                       -
Canceled                                                                                                                     (4,650,446)           (7,920)   (4,658,366)               41.47
Exercised                                                                                                                          (40,980)       (507,676)     (548,656)               39.21

Outstanding as of January 1, 2010                                                                                         -       5,935,261       5,935,261             39.03

Awarded                                                                                                                                       -                     -                   -                       -
Canceled(f)                                                                                                                                    -     (4,671,989)   (4,671,989)               39.03
Exercised                                                                                                                                     -     (1,263,272)   (1,263,272)               39.03

Outstanding as of January 1, 2011                                                                                         -                     -                     -                     -

Awarded                                                                                                                                       -                     -                   -                       -
Canceled                                                                                                                                     -                     -                   -                       -
Exercised                                                                                                                                     -                     -                   -                       -

Outstanding as of December 31, 2011                                                                                   -                     -                     -                     -

(a) Options were exercisable, subject to a continued employment condition, after a 3.5-year vesting period from the date of the Board meeting awarding the options and expired 8 years

after this date. The underlying shares may not be transferred during the 4-year period from the date of the grant. This plan expired on July 10, 2009.

(b) Options were exercisable, subject to a continued employment condition, after a 2-year vesting period from the date of the Board meeting awarding the options and expired 8 years after

this date. The underlying shares may not be transferred during the 4-year period from the date of the grant. This plan expired on July 9, 2010.

(c) The grant date is the date of the Board meeting awarding the options.
(d) Exercise price in euro. The exercise prices of TOTAL share purchase options of the plans at that date were multiplied by 0.25 to take into account the four-for-one stock split on
May 18, 2006. Moreover, following the spin-off of Arkema, the exercise prices of TOTAL share purchase options of these plans were multiplied by an adjustment factor equal
to 0.986147 effective as of May 24, 2006.

(e) The number of options awarded, outstanding, canceled or exercised before May 23, 2006 included, was multiplied by four to take into account the four-for-one stock split approved by

the shareholders’ meeting on May 12, 2006.

(f) Out of the 4,671,989 options canceled in 2010, 4,671,145 options that were not exercised expired due to the expiry of the 2002 purchase option Plan on July 9, 2010.

Registration Document 2011. TOTAL

243

9 Consolidated Financial Statements

Notes to the Consolidated Financial Statements

C) Exchange guarantee granted to the holders 
of Elf Aquitaine share subscription options

Pursuant to the public exchange offer for Elf Aquitaine shares which
was made in 1999, the Group made a commitment to guarantee
the holders of Elf Aquitaine share subscription options, at the end 
of the period referred to in Article 163 bis C of the French Tax Code
(CGI), and until the end of the period for the exercise of the options,
the possibility to exchange their future Elf Aquitaine shares for
TOTAL shares, on the basis of the exchange ratio of the offer
(nineteen TOTAL shares for thirteen Elf Aquitaine shares).

In order to take into account the spin-off of S.D.A. (Société de
Développement Arkema) by Elf Aquitaine, the spin-off of Arkema by
TOTAL S.A. and the four-for-one TOTAL stock split, the Board of
Directors of TOTAL S.A., in accordance with the terms of the share

D) TOTAL performance share grants

exchange undertaking, approved on March 14, 2006 to adjust the
exchange ratio described above (see pages 24 and 25 of the
“Prospectus for the purpose of listing Arkema shares on Euronext
Paris in connection with the allocation of Arkema shares to 
TOTAL S.A. shareholders”). Following the approval by Elf Aquitaine
shareholders’ meeting on May 10, 2006 of the spin-off of S.D.A. 
by Elf Aquitaine, the approval by TOTAL S.A. shareholders’ meeting
on May 12, 2006 of the spin-off of Arkema by TOTAL S.A. and the
four-for-one TOTAL stock split, the exchange ratio was adjusted to
six TOTAL shares for one Elf Aquitaine share on May 22, 2006.

This exchange guarantee expired on September 12, 2009, due to
the expiry of the Elf Aquitaine share subscription option plan No. 2
of 1999. Subsequently, no Elf Aquitaine shares are covered by the
exchange guarantee.

                                                                          2005 Plan         2006 Plan         2007 Plan         2008 Plan         2009 Plan         2010 Plan         2011 Plan                 Total

Date of the shareholders’ meeting   05/17/2005  05/17/2005  05/17/2005  05/16/2008  05/16/2008  05/16/2008  05/13/2011                   
Grant date (a)                                     07/19/2005  07/18/2006  07/17/2007  10/09/2008  09/15/2009  09/14/2010  09/14/2011                   
Final grant date 
(end of the vesting period)               07/20/2007  07/19/2008  07/18/2009  10/10/2010  09/16/2011  09/15/2012  09/15/2013                   
Transfer possible from                     07/20/2009  07/19/2010  07/18/2011  10/10/2012  09/16/2013  09/15/2014  09/15/2015                   
Number of performance shares                                                                                                                                                                    

Outstanding as 
of January 1, 2009                                       -                   -     2,333,217     2,772,748                   -                   -                   -    5,105,965

Awarded                                                           -                   -                   -                   -     2,972,018                   -                   -   2,972,018
Canceled                                                   1,928           2,922       (12,418)         (9,672)         (5,982)                   -                   -      (23,222)
Finally granted(b)(c)                                     (1,928)         (2,922)   (2,320,799)             (600)                   -                   -                   - (2,326,249)

Outstanding as 
of January 1, 2010                                       -                   -                   -     2,762,476     2,966,036                   -                   -    5,728,512

Awarded                                                           -                   -                   -                   -                   -     3,010,011                   -   3,010,011
Canceled(d)                                                1,024           3,034               552   (1,113,462)         (9,796)         (8,738)                   - (1,127,386)
Finally granted b)(c)                                     (1,024)         (3,034)             (552)   (1,649,014)         (1,904)             (636)                   - (1,656,164)

Outstanding as 
of January 1, 2011                                       -                   -                   -                   -     2,954,336     3,000,637                   -    5,954,973

Awarded                                                           -                   -                   -                   -                   -                   -     3,649,770   3,649,770
Canceled                                                     800               700               792               356       (26,214)       (10,750)       (19,579)      (53,895)
Finally granted(b)(c)(e)                                     (800)             (700)             (792)             (356)   (2,928,122)         (1,836)                   - (2,932,606)

Outstanding as 
of December 31, 2011                                 -                   -                   -                   -                   -     2,988,051     3,630,191    6,618,242

(a) The grant date is the date of the Board of Directors meeting that awarded the shares, except for the shares awarded by the Board of Directors at their meeting of September 9, 2008,

and granted on October 9, 2008.

(b) Performance shares finally granted following the death of their beneficiaries.
(c) Including performance shares finally granted for which the entitlement right had been canceled erroneously.
(d) Out of the 1,113,462 canceled rights to the grant share under the 2008 Plan, 1,094,914 entitlement rights were canceled due to the performance condition. The acquisition rate for

the 2008 Plan was 60%.

(e) The acquisition rate for the 2009 Plan was 100%.

The performance shares, which are bought back by the Company
on the market, are finally granted to their beneficiaries after a 2-year
vesting period from the date of the grant. The final grant is subject
to a continued employment condition and a performance condition.
Moreover, the transfer of the performance shares finally granted will
not be permitted until the end of a 2-year mandatory holding period
from the date of the final grant.

2011 Plan

For the 2011 Plan, the Board of Directors decided that, for each
senior executives (other than the Chairman and Chief Executive
Officer), the shares will be finally granted subject to a performance
condition. This condition is based on the average ROE as published
by the Group and calculated based on the Group’s consolidated
balance sheet and statement of income for fiscal years 2011
and 2012. The acquisition rate:

– is equal to zero if the average ROE is less than or equal to 7%;

244

TOTAL. Registration Document 2011

Consolidated Financial Statements 9

Notes to the Consolidated Financial Statements

– varies on a straight-line basis between 0% and 100% if the
average ROE is greater than 7% and less than 18%; and

– is equal to 100% if the average ROE is greater than or equal

to 18%.

The Board of Directors decided also that, for each beneficiary 
(other than the Chairman and Chief Executive Officer and the senior
executives) of more than 100 shares, the shares in excess of this
number will be finally granted subject to the performance condition
mentioned before.

In addition, as part of the 2011 plan, the Board of Directors decided
that the number of performance share finally granted to the
Chairman and Chief Executive Officer will be subject to two
performance conditions:

– For 50% of the share granted, the performance condition states
that the number of shares finally granted is based on the average
ROE of the Group. The average ROE is calculated by the Group
from the consolidated balance sheet and statement of income of
the Group for fiscal years 2011 and 2012. The acquisition rate is
equal to zero if the average ROE is less than or equal to 7%;
varies on a straight-line basis between 0% and 100% if the
average ROE is more than 7% and less than 18%; and is equal
to 100% if the average ROE is more than or equal to 18%.

– For 50% of the share granted, the performance condition states
that the number of shares finally granted is based on the average
ROACE of the Group. The average ROACE is calculated by the
Group from the consolidated balance sheet and statement of
income of the Group for fiscal years 2011 and 2012. The
acquisition rate is equal to zero if the average ROACE is less 
than or equal to 6%; varies on a straight-line basis between 0%
and 100% if the average ROACE is more than 6% and less
than 15%; and is equal to 100% if the average ROACE is more
than or equal to 15%.

E) Global free TOTAL share plan

2010 Plan

For the 2010 Plan, the Board of Directors decided that, for each
beneficiary of more than 100 shares, half of the shares in excess of
this number will be finally granted subject to a performance
condition. This condition is based on the average ROE calculated
by the Group based on TOTAL’s consolidated balance sheet and
statement of income for fiscal years 2010 and 2011. The
acquisition rate:

– is equal to zero if the average ROE is less than or equal to 7%;

– varies on a straight-line basis between 0% and 100% if the
average ROE is greater than 7% and less than 18%; and

– is equal to 100% if the average ROE is greater than or equal to 18%.

2009 Plan

For the 2009 Plan, the Board of Directors decided that, for each
beneficiary of more than 100 shares, half of the shares in excess 
of this number will be finally granted subject to a performance
condition. This condition states that the number of shares finally
granted is based on the average ROE as published by the Group
and calculated based on the Group’s consolidated balance sheet
and statement of income for fiscal years 2009 and 2010. The
acquisition rate:

– is equal to zero if the average ROE is less than or equal to 7%;

– varies on a straight-line basis between 0% and 100% if the
average ROE is greater than 7% and less than 18%; and

– is equal to 100% if the average ROE is greater than or equal

to 18%.

Due to the application of the performance condition, the acquisition
rate was 100% for the 2009 Plan.

The Board of Directors approved at its meeting on May 21, 2010 the implementation and conditions of a global free share plan intended 
for the Group employees. On June 30, 2010, entitlement rights to 25 free shares were granted to every employee. The final grant is subject
to a continued employment condition during the plan’s vesting period. The shares are not subject to any performance condition. Following
the vesting period, the shares awarded will be new shares.

                                                                                                                                                           2010 Plan      2010 Plan               Total
                                                                                                                                                                  (2 + 2)            (4 + 0)

Date of the shareholders’ meeting                                                                                                     05/16/2008    05/16/2008                   -
Date of the award (a)                                                                                                                           06/30/2010    06/30/2010                   -
Date of the final award                                                                                                                       07/01/2012    07/01/2014                   -
Transfer authorized as from                                                                                                               07/01/2014    07/01/2014                   -
Number of free shares                                                                                                                                                                                   

Outstanding as of January 1, 2010                                                                                                               -                     -                     -

Notified                                                                                                                                                 1,508,850       1,070,650     2,579,500
Cancelled                                                                                                                                                     (125)                 (75)             (200)
Finally granted(b)                                                                                                                                              (75)                     -               (75)

Outstanding as of January 1, 2011                                                                                                 1,508,650       1,070,575      2,579,225

Notified                                                                                                                                                               -                     -                   -
Cancelled                                                                                                                                                (29,175)         (54,625)        (83,800)
Finally granted(b)                                                                                                                                            (475)               (425)             (900)

Outstanding as of December 31, 2011                                                                                           1,479,000       1,015,525      2,494,525

(a) The June 30, 2010, grant was decided by the Board of Directors on May 21, 2010.
(b) Final grant following the death or disability of the beneficiary of the shares.

Registration Document 2011. TOTAL

245

9 Consolidated Financial Statements

Notes to the Consolidated Financial Statements

F) SunPower plans

SunPower has three stock incentive plans: the 1996 Stock Plan
(“1996 Plan”), the Second Amended and Restated 2005 SunPower
Corporation Stock Incentive Plan (“2005 Plan”) and the PowerLight
Corporation Common Stock Option and Common Stock Purchase
Plan (“PowerLight Plan”). The PowerLight Plan was assumed by
SunPower by way of the acquisition of PowerLight in fiscal 2007.
Under the terms of all three plans, SunPower may issue incentive or
non-statutory stock options or stock purchase rights to directors,
employees and consultants to purchase common stock. The 2005
Plan was adopted by SunPower’s Board of Directors in
August 2005, and was approved by shareholders in
November 2005. The 2005 Plan replaced the 1996 Plan and allows
not only for the grant of options, but also for the grant of stock
appreciation rights, restricted stock grants, restricted stock units
and other equity rights. The 2005 Plan also allows for tax
withholding obligations related to stock option exercises or
restricted stock awards to be satisfied through the retention of
shares otherwise released upon vesting. The PowerLight Plan was
adopted by PowerLight’s Board of Directors in October 2000.

In May 2008, SunPower’s stockholders approved an automatic
annual increase available for grant under the 2005 Plan, beginning
in fiscal 2009. The automatic annual increase is equal to the lower
of three percent of the outstanding shares of all classes of
SunPower’s common stock measured on the last day of the
immediately preceding fiscal quarter, 6.0 million shares, or such

The following table summarizes SunPower’s stock option activities:

other number of shares as determined by SunPower’s Board of
Directors. As of January 1, 2012, approximately 3.3 million shares
were available for grant under the 2005 Plan. No new awards are
being granted under the 1996 Plan or the PowerLight Plan.

Incentive stock options may be granted at no less than the fair
value of the common stock on the date of grant. Non-statutory
stock options and stock purchase rights may be granted at no 
less than 85% of the fair value of the common stock at the date of
grant. The options and rights become exercisable when and as
determined by SunPower’s Board of Directors, although these
terms generally do not exceed ten years for stock options. Under
the 1996 and 2005 Plans, the options typically vest over five years
with a one-year cliff and monthly vesting thereafter. Under the
PowerLight Plan, the options typically vest over five years with
yearly cliff vesting. Under the 2005 Plan, the restricted stock grants
and restricted stock units typically vest in three equal installments
annually over three years.

The majority of shares issued are net of the minimum statutory
withholding requirements that SunPower pays on behalf of its
employees. During the six months ended January 1, 2012
SunPower withheld 221,262 shares to satisfy the employees’ tax
obligations. SunPower pays such withholding requirements in 
cash to the appropriate taxing authorities. Shares withheld are
treated as common stock repurchases for accounting and
disclosure purposes and reduce the number of shares outstanding
upon vesting.

Outstanding Stock Options

Shares  

(in thousands)

Weighted-Average
Exercise Price Per
Share 

Weighted-Average
Remaining 
Contractual Term  

Aggregate 
Intrinsic

Value  

(in dollars)

(in years)

(in thousands dollars)

Outstanding as of July 3, 2011                                           519                             25.39                                                                             

Exercised                                                                               (29)                               3.93                                                                             
Forfeited                                                                                  (6)                             31.29                                                                             

Outstanding as of January 1, 2012                                     484                             26.62                               4.71                                480

Exercisable as of January 1, 2012                                           441                             24.52                               4.53                                480
Expected to vest after January 1, 2012                                      40                             48.08                               6.64                                     -

The intrinsic value of options exercised in the six months ended January 1, 2012 was $0.3 million. There were no stock options granted in
the six months ended January 1, 2012.

The aggregate intrinsic value in the preceding table represents the total pre-tax intrinsic value, based on SunPower’s closing stock price
of $6.23 at December 30, 2011, which would have been received by the option holders had all option holders exercised their options as of
that date. The total number of in-the-money options exercisable was 0.1 million shares as of January 1, 2012.

246

TOTAL. Registration Document 2011

Consolidated Financial Statements 9

Notes to the Consolidated Financial Statements

The following table summarizes SunPower’s non-vested stock options and restricted stock activities thereafter:

Stock Options

Restricted Stock Awards and Units

Shares  

(in thousands)

Weighted-Average
Exercise Price 
Per Share 

(in dollars)

Shares  

(in thousands)

Weighted-Average
Grant Date Fair 
Value Per Share 
(in dollars) (a)

Outstanding as of July 3, 2011                                               67                             41.34                             7,198                             16.03

Granted                                                                                     -                                     -                             2,336                               6.91
Vested (b)                                                                                 (19)                             28.73                               (691)                             18.96
Forfeited                                                                                  (5)                             31.29                           (1,473)                             14.10

Outstanding as of December 31, 2011                                  43                             48.33                             7,370                             13.25

(a) The Company estimates the fair value of the restricted stock unit awards as the stock price on the grant date.
(b) Restricted stock awards and units vested include shares withheld on behalf of employees to satisfy the minimum statutory tax withholding requirements.

G) Share-based payment expense

Share-based payment expense before tax for the year 2011
amounts to €178 million and is broken down as follows:

Share-based payment expense before tax for the year 2010
amounted to €140 million and was broken down as follows:

– €31 million for TOTAL share subscription plans; and

– €27 million for TOTAL share subscription plans;

– €109 million for TOTAL restricted shares plans.

– €134 million for TOTAL restricted shares plans; and

– €17 million for SunPower plans.

Share-based payment expense before tax for the year 2009

amounted to €106 million and was broken down as follows:

– €38 million for TOTAL share subscription plans; and

– €68 million for TOTAL restricted shares plans.

The fair value of the options granted in 2011, 2010 and 2009 has been measured according to the Black-Scholes method and based on the
following assumptions:

For the year ended December 31,                                                                                                             2011               2010               2009

Risk free interest rate (%) (a)                                                                                                                             2.0                   2.1                 2.9
Expected dividends (%) (b)                                                                                                                               5.6                   5.9                 4.8
Expected volatility (%) (c)                                                                                                                               27.5                 25.0               31.0
Vesting period (years)                                                                                                                                        2                     2                     2
Exercice period (years)                                                                                                                                      8                     8                     8
Fair value of the granted options (€ per option)                                                                                             4.4                   5.8                 8.4

(a) Zero coupon Euro swap rate at 6 years.
(b) The expected dividends are based on the price of TOTAL share derivatives traded on the markets.
(c) The expected volatility is based on the implied volatility of TOTAL share options and of share indices options traded on the markets.

At the shareholders’ meeting held on May 21, 2010, the
shareholders delegated to the Board of Directors the authority to
increase the share capital of the Company in one or more
transactions and within a maximum period of 26 months from the
date of the meeting, by an amount not exceeding 1.5% of the
share capital outstanding on the date of the meeting of the Board
of Directors at which a decision to proceed with an issuance is
made reserving subscriptions for such issuance to the Group
employees participating in a company savings plan. It is being
specified that the amount of any such capital increase reserved for
Group employees was counted against the aggregate maximum
nominal amount of share capital increases authorized by the
shareholders’ meeting held on May 21, 2010 for issuing new
ordinary shares or other securities granting immediate or future
access to the Company’s share capital with preferential
subscription rights (€2.5 billion in nominal value).

Pursuant to this delegation of authorization, the Board of Directors,
during its October 28, 2010 meeting, implemented a capital increase
reserved for employees within the limit of 12 million shares, with
dividend rights as of the January 1, 2010 and delegated all power to
the Chairman and Chief Executive Officer to determine the opening
and closing of subscription period and the subscription price.

On March 14, 2011, the Chairman and Chief Executive Officer
decided that the subscription period would be set from
March 16, 2011 to April 1, 2011 and acknowledged that the
subscription price per ordinary share would be set at €34.80.
During this capital increase, 8,902,717 TOTAL shares were
subscribed and created on April 28, 2011.

The cost of capital increases reserved for employees is reduced to
take into account the non transferability of the shares that could be
subscribed by the employees over a period of five years. The
valuation method of non transferability of the shares is based on a
strategy cost in two steps consisting, first, in a five years forward
sale of the nontransferable shares, and second, in purchasing the

Registration Document 2011. TOTAL

247

9 Consolidated Financial Statements

Notes to the Consolidated Financial Statements

same number of shares in cash with a loan financing reimbursable “in fine”. During the year 2011, the main assumptions used for the
valuation of the cost of capital increase reserved for employees were the following:

For the year ended December 31,                                                                                                                                                         2011

Date of the Board of Directors meeting that decided the issue                                                                                             October 28, 2010
Subscription price (€)                                                                                                                                                                             34.80
Share price at the reference date (€)(a)                                                                                                                                                     41.60
Number of shares (in millions)                                                                                                                                                                   8.90
Risk free interest rate (%)(b)                                                                                                                                                                        2.82
Employees loan financing rate (%)(c)                                                                                                                                                           7.23
Non transferability cost (% of the reference’s share price)                                                                                                                         17.6

(a) Share price at the date which the Chairman and Chief Executive Officer decided the subscription period.
(b) Zero coupon Euro swap rate at 5 years.
(c) The employees loan financing rate is based on a 5 year consumer’s credit rate.

Due to the fact that the non transferability cost is higher than the discount, no cost has been accounted to the fiscal year 2011.

26) Payroll and staff

For the year ended December 31,                                                                                                             2011               2010               2009

Personnel expenses (M€)                                                                                                                                                                                 
Wages and salaries (including social charges)                                                                                             6,579               6,246             6,177

Group employees                                                                                                                                                                                           
France                                                                                                                                                                                                               
Management                                                                                                                                         11,123             10,852           10,906
Other                                                                                                                                                     23,914             24,317           25,501
International                                                                                                                                                                                                       
Management                                                                                                                                         15,713             15,146           15,243
Other                                                                                                                                                     45,354             42,540           44,737

Total                                                                                                                                                       96,104           92,855           96,387

The number of employees includes only employees of fully consolidated subsidiaries.

The increase in the number of employees between December 31, 2011 and December 31, 2010 is mainly explained by the acquisition 
of SunPower, partially compensated by the sale of the photocure and coatings resins businesses (see Note 3 to the Consolidated 
Financial Statements).

248

TOTAL. Registration Document 2011

Consolidated Financial Statements 9

Notes to the Consolidated Financial Statements

27) Statement of cash flows

A) Cash flow from operating activities

The following table gives additional information on cash paid or received in the cash flow from operating activities:

For the year ended December 31,
(M€)                                                                                                                                                             2011               2010               2009

Interests paid                                                                                                                                               (679)                (470)               (678)
Interests received                                                                                                                                          277                 132                 148
Income tax paid(a)                                                                                                                                   (12,061)             (8,848)           (7,027)
Dividends received                                                                                                                                     2,133               1,722             1,456

(a) These amounts include taxes paid in kind under production-sharing contracts in the exploration-production.

Changes in working capital are detailed as follows:

For the year ended December 31,
(M€)                                                                                                                                                             2011               2010               2009

Inventories                                                                                                                                               (1,845)             (1,896)           (4,217)
Accounts receivable                                                                                                                                 (1,287)             (2,712)               (344)
Other current assets                                                                                                                                 (2,409)                 911             1,505
Accounts payable                                                                                                                                      2,646               2,482                 571
Other creditors and accrued liabilities                                                                                                         1,156                 719               (831)

Net amount                                                                                                                                           (1,739)               (496)           (3,316)

B) Cash flow used in financing activities

Changes in non-current financial debt are detailed in the following table under a net value due to the high number of multiple drawings:

For the year ended December 31,
(M€)                                                                                                                                                             2011               2010               2009

Issuance of non-current debt                                                                                                                     4,234               3,995             6,309
Repayment of non-current debt                                                                                                                   (165)                (206)               (787)

Net amount                                                                                                                                             4,069             3,789             5,522

C) Cash and cash equivalents

Cash and cash equivalents are detailed as follows:

For the year ended December 31,
(M€)                                                                                                                                                             2011               2010               2009

Cash                                                                                                                                                          4,715               4,679             2,448
Cash equivalents                                                                                                                                       9,310               9,810             9,214

Total                                                                                                                                                       14,025           14,489           11,662

Cash equivalents are mainly composed of deposits less than three months deposited in government institutions or deposit banks selected in
accordance with strict criteria.

Registration Document 2011. TOTAL

249

9 Consolidated Financial Statements

Notes to the Consolidated Financial Statements

28) Financial assets and liabilities analysis per instruments class and strategy

The financial assets and liabilities disclosed in the balance sheet are detailed as follows:

As of December 31, 2011
(M€)

Financial instruments related to financing and trading activities

Other 
financial 
instruments

Total

Fair 
value

Amortized cost

Fair value

Assets/(Liabilities)

Available 
for sale(a)

Held 
for 
trading

Financial
debt (b)

Hedging 
of 
financial 
debt

Cash 
flow 
hedge

Net 
investment
hedge 
and other

Equity affiliates: loans                      2,246                   -                   -                   -                   -                   -                   -                   -         2,246             2,246

Other investments                                   -           3,674                   -                   -                   -                   -                   -                   -         3,674             3,674

Hedging instruments of 

non-current financial debt                       -                   -                   -                   -           1,971                   5                   -                   -         1,976             1,976

Other non-current assets                 2,055                   -                   -                                       -                   -                   -                   -         2,055             2,055

Accounts receivable, net                         -                   -                   -                   -                   -                   -                   -         20,049       20,049           20,049

Other operating receivables                     -                   -           1,074                   -                   -                   -                   -           6,393         7,467             7,467

Current financial assets                      146                   -               159                   -               383                 12                   -                   -             700               700

Cash and cash equivalents                     -                   -                   -                   -                   -                   -                   -         14,025       14,025           14,025

Total financial assets                 4,447           3,674           1,233                   -           2,354                 17                   -         40,467         52,192         52,192

Total non-financial assets                 -                   -                   -                   -                   -                   -                   -                   -       111,857                   -

Total assets                                        -                   -                   -                   -                   -                   -                   -                   -       164,049                   -

Non-current financial debt             (4,858)                   -                   -       (17,551)               (97)               (49)                   -                 (2)      (22,557)         (23,247)

Accounts payable                                   -                   -                   -                   -                   -                   -                   -       (22,086)      (22,086)         (22,086)

Other operating liabilities                         -                   -             (606)                   -                   -                   -                   -         (4,835)        (5,441)           (5,441)

Current borrowings                       (6,158)                   -                   -         (3,517)                                                            -                   -        (9,675)           (9,675)

Other current financial liabilities               -                   -               (87)                   -               (40)               (14)               (26)                   -           (167)             (167)

Total financial liabilities          (11,016)                   -             (693)       (21,068)             (137)               (63)               (26)       (26,923)       (59,926)       (60,616)

Total non-financial liabilities             -                   -                   -                   -                   -                   -                   -                   -     (104,123)                   -

Total liabilities                                     -                   -                   -                   -                   -                   -                   -                   -     (164,049)                   -

(a) Financial assets available for sale are measured at their fair value except for unlisted securities (see Note 1 paragraph M(ii) and Note 13 to the Consolidated Financial Statements).
(b) The financial debt is adjusted to the hedged risks value (currency and interest rate) as part of hedge accounting (see Note 1 paragraph M(iii) to the Consolidated Financial Statements).

250

TOTAL. Registration Document 2011

Consolidated Financial Statements 9

Notes to the Consolidated Financial Statements

As of December 31, 2010
(M€)

Financial instruments related to financing and trading activities

Other 
financial 
instruments

Total

Fair 
value

Amortized cost

Fair value

Assets/(Liabilities)

Available 
for sale(a)

Held 
for 
trading

Financial
debt (b)

Hedging 
of 
financial 
debt

Cash 
flow 
hedge

Net 
investment
hedge 
and other

Equity affiliates: loans                      2,383                   -                   -                   -                   -                   -                   -                   -         2,383             2,383

Other investments                                   -           4,590                   -                   -                   -                   -                   -                   -         4,590             4,590

Hedging instruments of 

non-current financial debt                       -                   -                   -                   -           1,814                 56                   -                   -         1,870             1,870

Other non-current assets                 1,596                   -                   -                   -                   -                   -                   -                   -         1,596             1,596

Accounts receivable, net                         -                   -                   -                   -                   -                   -                   -         18,159       18,159           18,159

Other operating receivables                     -                   -               499                   -                   -                   -                   -           3,908         4,407             4,407

Current financial assets                      869                   -                 38                   -               292                   -                   6                   -         1,205             1,205

Cash and cash equivalents                     -                   -                   -                   -                   -                   -                   -         14,489       14,489           14,489

Total financial assets                 4,848           4,590               537                   -           2,106                 56                   6         36,556         48,699         48,699

Total non-financial assets                 -                   -                   -                   -                   -                   -                   -                   -         95,019                   -

Total assets                                        -                   -                   -                   -                   -                   -                   -                   -       143,718                   -

Non-current financial debt             (3,186)                   -                   -       (17,419)             (178)                   -                   -                   -      (20,783)         (21,172)

Accounts payable                                   -                   -                   -                   -                   -                   -                   -       (18,450)      (18,450)         (18,450)

Other operating liabilities                         -                   -             (559)                   -                   -                   -                   -         (3,015)        (3,574)           (3,574)

Current borrowings                       (5,916)                   -                   -         (3,737)                   -                   -                   -                   -        (9,653)           (9,653)

Other current financial liabilities               -                   -             (147)                   -               (12)                   -                   -                   -           (159)             (159)

Total financial liabilities            (9,102)                   -             (706)       (21,156)             (190)                   -                   -       (21,465)       (52,619)       (53,008)

Total non-financial liabilities             -                   -                   -                   -                   -                   -                   -                   -       (91,099)                   -

Total liabilities                                     -                   -                   -                   -                   -                   -                   -                   -     (143,718)                   -

(a) Financial assets available for sale are measured at their fair value except for unlisted securities (see Note 1 paragraph M(ii) and Note 13 to the Consolidated Financial Statements).
(b) The financial debt is adjusted to the hedged risks value (currency and interest rate) as part of hedge accounting (see Note 1 paragraph M(iii) to the Consolidated Financial Statements).

Registration Document 2011. TOTAL

251

9 Consolidated Financial Statements

Notes to the Consolidated Financial Statements

As of December 31, 2009
(M€)

Financial instruments related to financing and trading activities

Other 
financial 
instruments

Total

Fair 
value

Amortized cost

Fair value

Assets/(Liabilities)

Available 
for sale(a)

Held 
for 
trading

Financial
debt (b)

Hedging 
of 
financial 
debt

Cash 
flow 
hedge

Net 
investment
hedge 
and other

Equity affiliates: loans                      2,367                   -                   -                   -                   -                   -                   -                   -         2,367             2,367

Other investments                                   -           1,162                   -                   -                   -                   -                   -                   -         1,162             1,162

Hedging instruments of 

non-current financial debt                       -                   -                   -                   -               889               136                   -                   -         1,025             1,025

Other non-current assets                 1,284                   -                   -                   -                   -                   -                   -                   -         1,284             1,284

Accounts receivable, net                         -                   -                   -                   -                   -                   -                   -         15,719       15,719           15,719

Other operating receivables                     -                   -           1,029                   -                   -                   -                   -           4,116         5,145             5,145

Current financial assets                        55                   -                 53                   -               197                   -                   6                   -             311               311

Cash and cash equivalents                     -                   -                   -                   -                   -                   -                   -         11,662       11,662           11,662

Total financial assets                 3,706           1,162           1,082                   -           1,086               136                   6         31,497         38,675         38,675

Total non-financial assets                 -                   -                   -                   -                   -                   -                   -                   -         89,078                   -

Total assets                                        -                   -                   -                   -                   -                   -                   -                   -       127,753                   -

Non-current financial debt             (2,089)                   -                   -       (17,107)             (241)                   -                   -                   -      (19,437)         (19,905)

Accounts payable                                   -                   -                   -                   -                   -                   -                   -       (15,383)      (15,383)         (15,383)

Other operating liabilities                         -                   -             (923)                   -                   -                   -                   -         (3,783)        (4,706)           (4,706)

Current borrowings                       (4,849)                   -                   -         (2,145)                   -                   -                   -                   -        (6,994)           (6,994)

Other current financial liabilities               -                   -               (25)                   -               (97)                   -                 (1)                   -           (123)             (123)

Total financial liabilities            (6,938)                   -             (948)       (19,252)             (338)                   -                 (1)       (19,166)       (46,643)       (47,111)

Total non-financial liabilities             -                   -                   -                   -                   -                   -                   -                   -       (81,110)                   -

Total liabilities                                     -                   -                   -                   -                   -                   -                   -                   -     (127,753)                   -

(a) Financial assets available for sale are measured at their fair value except for unlisted securities (see Note 1 paragraph M(ii) and Note 13 to the Consolidated Financial Statements).
(b) The financial debt is adjusted to the hedged risks value (currency and interest rate) as part of hedge accounting (see Note 1 paragraph M(iii) to the Consolidated Financial Statements).

29) Fair value of financial instruments (excluding commodity contracts)

A) Impact on the statement of income per nature of financial instruments

Operating assets and liabilities

The impact on the statement of income is detailed as follows:

For the year ended December 31,
(M€)                                                                                                                                                             2011               2010               2009

Assets available for sale (investments):                                                                                                                                                              
– dividend income on non-consolidated subsidiaries                                                                                 330                 255                 210
– gains (losses) on disposal of assets                                                                                                         103                   60                     6
– other                                                                                                                                                       (29)                  (17)                 (18)
Loans and receivables                                                                                                                                   (34)                   90                   41

Impact on net operating income                                                                                                               370                 388                 239

The impact in the statement of income mainly includes:

– Dividends and gains or losses on disposal of other investments classified as “Other investments”;

– Financial gains and depreciation on loans related to equity affiliates, non-consolidated companies and on receivables reported in “Loans

and receivables”.

252

TOTAL. Registration Document 2011

Consolidated Financial Statements 9

Notes to the Consolidated Financial Statements

Assets and liabilities from financing activities

The impact on the statement of income of financing assets and liabilities is detailed as follows:

For the year ended December 31,
(M€)                                                                                                                                                             2011               2010               2009

Loans and receivables                                                                                                                                   271                 133                 158
Financing liabilities and associated hedging instruments                                                                             (730)                (469)               (563)
Fair value hedge (ineffective portion)                                                                                                               17                     4                   33
Assets and liabilities held for trading                                                                                                                 2                    (2)                 (26)

Impact on the cost of net debt                                                                                                               (440)               (334)               (398)

The impact on the statement of income mainly includes:

– Financial income on cash, cash equivalents, and current financial
assets (notably current deposits beyond three months) classified
as “Loans and receivables”;

– Financial expense of long term subsidiaries financing, associated
hedging instruments (excluding ineffective portion of the hedge
detailed below) and financial expense of short term financing
classified as “Financing liabilities and associated hedging
instruments”;

– Ineffective portion of bond hedging; and

– Financial income, financial expense and fair value of derivative
instruments used for cash management purposes classified 
as “Assets and liabilities held for trading”.

Financial derivative instruments used for cash management
purposes (interest rate and foreign exchange) are considered 
to be held for trading. Based on practical documentation issues,
the Group did not elect to set up hedge accounting for such
instruments. The impact on income of the derivatives is offset 
by the impact of loans and current liabilities they are related to.
Therefore these transactions taken as a whole do not have a
significant impact on the Consolidated Financial Statements.

B) Impact of the hedging strategies

Fair value hedge

The impact on the statement of income of the bond hedging instruments which is recorded in the item “Financial interest on debt” 
in the Consolidated Statement of Income is detailed as follows:

For the year ended December 31,
(M€)                                                                                                                                                             2011               2010               2009

Revaluation at market value of bonds                                                                                                         (301)             (1,164)               (183)
Swap hedging of bonds                                                                                                                                318               1,168                 216

Ineffective portion of the fair value hedge                                                                                                 17                     4                   33

The ineffective portion is not representative of the Group’s performance considering the Group’s objective to hold swaps to maturity. The current
portion of the swaps valuation is not subject to active management.

Net investment hedge

These instruments are recorded directly in shareholders’ equity under “Currency translation adjustments”. The variations of the period are
detailed in the table below:

For the year ended December 31,
(M€)

As of 
January 1,

Variations

Disposals

As of 
December 31,

2011                                                                                                                                   (243)                 139                     -               (104)

2010                                                                                                                                         25               (268)                     -               (243)
2009                                                                                                                                       124                 (99)                     -                   25

As of December 31, 2011, the fair value of the open instruments amounts to €(26) million compared to €6 million in 2010 and €5 million
in 2009.

Registration Document 2011. TOTAL

253

9 Consolidated Financial Statements

Notes to the Consolidated Financial Statements

Cash flow hedge

The impact on the statement of income and on equity of the hedging instruments qualified as cash flow hedges is detailed as follows:

For the year ended December 31,
(M€)                                                                                                                                                             2011               2010               2009

Profit (Loss) recorded in equity during the period                                                                                           (84)                  (80)                 128
Recycled amount from equity to the income statement during the period                                                     (47)                (115)                 221

As of December 31, 2011, 2010 and 2009, the ineffective portion of these financial instruments is equal to zero.

C) Maturity of derivative instruments

The maturity of the notional amounts of derivative instruments, excluding the commodity contracts, is detailed in the following table:

As of December 31, 2011 
(M€)

Assets/(Liabilities)

Fair value

Notional value(a)

Total

2012

2013

2014

2015

2016

2017 
and after

Fair value hedge                                                                                                                                                                                                                             

Swaps hedging fixed-rates bonds (liabilities)                                          (97)         1,478                   -                 -                 -                 -                 -                 -

Swaps hedging fixed-rates bonds (assets)                                         1,971       15,653                   -                 -                 -                 -                 -                 -

Total swaps hedging fixed-rates bonds 

(assets and liabilities)                                                                   1,874       17,131                 -         4,204         4,215         3,380         1,661         3,671

Swaps hedging fixed-rates bonds (current portion) (liabilities)                 (40)           642                   -                 -                 -                 -                 -                 -

Swaps hedging fixed-rates bonds (current portion) (assets)                   383         2,349                   -                 -                 -                 -                 -                 -

Total swaps hedging fixed-rates bonds 

(current portion) (assets and liabilities)                                           343         2,991         2,991                 -                 -                 -                 -                 -

Cash flow hedge                                                                                                                                                                                                                            

Swaps hedging fixed-rates bonds (liabilities)                                          (49)           967                   -                 -                 -                 -                 -                 -

Swaps hedging fixed-rates bonds (assets)                                                 5           749                   -                 -                 -                 -                 -                 -

Total swaps hedging fixed-rates bonds 

(assets and liabilities)                                                                       (44)         1,716                 -                 -                 -                 -                 -         1,716

Swaps hedging fixed-rates bonds (current portion) (liabilities)                 (14)           582                   -                 -                 -                 -                 -                 -

Swaps hedging fixed-rates bonds (current portion) (assets)                     12           908                   -                 -                 -                 -                 -                 -

Total swaps hedging fixed-rates bonds 

(current portion) (assets and liabilities)                                             (2)         1,490         1,490                 -                 -                 -                 -                 -

Net investment hedge                                                                                                                                                                                                                   

Currency swaps and forward exchange contracts (assets)                         -                -                   -                 -                 -                 -                 -                 -

Currency swaps and forward exchange contracts (liabilities)                 (26)           881                   -                 -                 -                 -                 -                 -

Total swaps hedging net investments                                             (26)             881             881                 -                 -                 -                 -                 -

Held for trading                                                                                                                                                                                                                              

Other interest rate swaps (assets)                                                             1         3,605                   -                 -                 -                 -                 -                 -

Other interest rate swaps (liabilities)                                                         (2)       14,679                   -                 -                 -                 -                 -                 -

Total other interest rate swaps (assets and liabilities)                     (1)       18,284       18,284                 -                 -                 -                 -                 -

Currency swaps and forward exchange contracts (assets)                    158         6,984                   -                 -                 -                 -                 -                 -

Currency swaps and forward exchange contracts (liabilities)                 (85)         4,453                   -                 -                 -                 -                 -                 -

Total currency swaps and forward exchange contracts 

(assets and liabilities)                                                                         73       11,437       11,176               80               58               36               31               56

(a) These amounts set the levels of notional commitment and are not indicative of a contingent gain or loss.

254

TOTAL. Registration Document 2011

Consolidated Financial Statements 9

Notes to the Consolidated Financial Statements

As of December 31, 2010 
(M€)

Assets/(Liabilities)

Fair value

Notional value(a)

Total

2011

2012

2013

2014

2015

2016 
and after

Fair value hedge                                                                                                                                                                                                                             

Swaps hedging fixed-rates bonds (liabilities)                                        (178)         2,244                   -                 -                 -                 -                 -                 -

Swaps hedging fixed-rates bonds (assets)                                         1,814       13,939                   -                 -                 -                 -                 -                 -

Total swaps hedging fixed-rates bonds 

(assets and liabilities)                                                                   1,636       16,183                 -         2,967         3,461         2,421         3,328         4,006

Swaps hedging fixed-rates bonds (current portion) (liabilities)                 (12)           592                   -                 -                 -                 -                 -                 -

Swaps hedging fixed-rates bonds (current portion) (assets)                   292         2,815                   -                 -                 -                 -                 -                 -

Total swaps hedging fixed-rates bonds 

(current portion) (assets and liabilities)                                           280         3,407         3,407                 -                 -                 -                 -                 -

Cash flow hedge                                                                                                                                                                                                                            

Swaps hedging fixed-rates bonds (liabilities)                                               -                -                   -                 -                 -                 -                 -                 -

Swaps hedging fixed-rates bonds (assets)                                               56         1,957                   -                 -                 -                 -                 -                 -

Total swaps hedging fixed-rates bonds 

(assets and liabilities)                                                                         56         1,957                 -             295                 -                 -                 -         1,662

Swaps hedging fixed-rates bonds (current portion) (liabilities)                     -                -                   -                 -                 -                 -                 -                 -

Swaps hedging fixed-rates bonds (current portion) (assets)                       -                -                   -                 -                 -                 -                 -                 -

Total swaps hedging fixed-rates bonds (current portion) 

(assets and liabilities)                                                                           -                 -                 -                 -                 -                 -                 -                 -

Net investment hedge                                                                                                                                                                                                                   

Currency swaps and forward exchange contracts (assets)                        6           381                   -                 -                 -                 -                 -                 -

Currency swaps and forward exchange contracts (liabilities)                       -                -                   -                 -                 -                 -                 -                 -

Total swaps hedging net investments                                                 6             381             381                 -                 -                 -                 -                 -

Held for trading                                                                                                                                                                                                                              

Other interest rate swaps (assets)                                                             1         6,463                   -                 -                 -                 -                 -                 -

Other interest rate swaps (liabilities)                                                         (3)       11,395                   -                 -                 -                 -                 -                 -

Total other interest rate swaps (assets and liabilities)                     (2)       17,858       17,667             189                 -                 -                 2                 -

Currency swaps and forward exchange contracts (assets)                      37         1,532                   -                 -                 -                 -                 -                 -

Currency swaps and forward exchange contracts (liabilities)               (144)         6,757                   -                 -                 -                 -                 -                 -

Total currency swaps and forward exchange contracts 

(assets and liabilities)                                                                     (107)         8,289         8,102                 -               25               49               31               82

(a) These amounts set the levels of notional commitment and are not indicative of a contingent gain or loss.

Registration Document 2011. TOTAL

255

9 Consolidated Financial Statements

Notes to the Consolidated Financial Statements

As of December 31, 2009 
(M€)

Assets/(Liabilities)

Fair value

Notional value(a)

Total

2010

2011

2012

2013

2014

2015 
and after

Fair value hedge                                                                                                                                                                                                                             

Swaps hedging fixed-rates bonds (liabilities)                                        (241)         4,615                   -                 -                 -                 -                 -                 -

Swaps hedging fixed-rates bonds (assets)                                             889       11,076                   -                 -                 -                 -                 -                 -

Total swaps hedging fixed-rates bonds 

(assets and liabilities)                                                                       648       15,691                 -         3,345         2,914         3,450         1,884         4,098

Swaps hedging fixed-rates bonds (current portion) (liabilities)                 (97)           912                   -                 -                 -                 -                 -                 -

Swaps hedging fixed-rates bonds (current portion) (assets)                   197         1,084                   -                 -                 -                 -                 -                 -

Total swaps hedging fixed-rates bonds (current portion) 

(assets and liabilities)                                                                       100         1,996         1,996                 -                 -                 -                 -                 -

Cash flow hedge                                                                                                                                                                                                                            

Swaps hedging fixed-rates bonds (liabilities)                                               -                -                   -                 -                 -                 -                 -                 -

Swaps hedging fixed-rates bonds (assets)                                             136         1,837                   -                 -             295                 -                 -         1,542

Total swaps hedging fixed-rates bonds 

(assets and liabilities)                                                                       136         1,837                 -                 -             295                 -                 -         1,542

Swaps hedging fixed-rates bonds (current portion) (liabilities)                     -                -                   -                 -                 -                 -                 -                 -

Swaps hedging fixed-rates bonds (current portion) (assets)                       -                -                   -                 -                 -                 -                 -                 -

Total swaps hedging fixed-rates bonds (current portion) 

(assets and liabilities)                                                                           -                 -                 -                 -                 -                 -                 -                 -

Net investment hedge                                                                                                                                                                                                                   

Currency swaps and forward exchange contracts (assets)                        6           701                   -                 -                 -                 -                 -                 -

Currency swaps and forward exchange contracts (liabilities)                   (1)           224                   -                 -                 -                 -                 -                 -

Total swaps hedging net investments                                                 5             925             925                 -                 -                 -                 -                 -

Held for trading                                                                                                                                                                                                                              

Other interest rate swaps (assets)                                                               -         1,459                   -                 -                 -                 -                 -                 -

Other interest rate swaps (liabilities)                                                         (1)       10,865                   -                 -                 -                 -                 -                 -

Total other interest rate swaps (assets and liabilities)                     (1)       12,324       12,208             114                                                                         2

Currency swaps and forward exchange contracts (assets)                      53         4,017                   -                 -                 -                 -                 -                 -

Currency swaps and forward exchange contracts (liabilities)                 (24)         3,456                   -                 -                 -                 -                 -                 -

Total currency swaps and forward exchange contracts 

(assets and liabilities)                                                                         29         7,473         7,224                 -               52               50               47             100

(a) These amounts set the levels of notional commitment and are not indicative of a contingent gain or loss.

256

TOTAL. Registration Document 2011

Consolidated Financial Statements 9

Notes to the Consolidated Financial Statements

D) Fair value hierarchy

The fair value hierarchy for financial instruments excluding commodity contracts is as follows:

As of December 31, 2011 
(M€)

Quoted prices 
in active markets
for identical 
assets 
(level 1)

Prices based 
on observable
data 
(level 2)

Prices based 
on non 
observable 
data 
(level 3)

Total

Fair value hedge instruments                                                                                                        -             2,217                     -            2,217
Cash flow hedge instruments                                                                                                       -                 (46)                     -               (46)
Net investment hedge instruments                                                                                               -                 (26)                     -               (26)
Assets and liablities held for trading                                                                                             -                   72                     -                 72
Assets available for sale                                                                                                        2,575                     -                     -            2,575

Total                                                                                                                                   2,575             2,217                     -             4,792

As of December 31, 2010 
(M€)

Quoted prices 
in active markets
for identical 
assets 
(level 1)

Prices based 
on observable
data 
(level 2)

Prices based 
on non 
observable 
data 
(level 3)

Total

Fair value hedge instruments                                                                                                        -             1,916                     -            1,916
Cash flow hedge instruments                                                                                                       -                   56                     -                 56
Net investment hedge instruments                                                                                               -                     6                     -                   6
Assets and liablities held for trading                                                                                             -               (109)                     -             (109)
Assets available for sale                                                                                                        3,631                     -                     -            3,631

Total                                                                                                                                   3,631             1,869                     -             5,500

As of December 31, 2009 
(M€)

Quoted prices 
in active markets
for identical 
assets 
(level 1)

Prices based 
on observable
data 
(level 2)

Prices based 
on non 
observable 
data 
(level 3)

Total

Fair value hedge instruments                                                                                                        -                 748                     -               748
Cash flow hedge instruments                                                                                                       -                 136                     -               136
Net investment hedge instruments                                                                                               -                     5                     -                   5
Assets and liablities held for trading                                                                                             -                   28                     -                 28
Assets available for sale                                                                                                           232                     -                     -               232

Total                                                                                                                                     232                 917                     -             1,149

The description of each fair value level is presented in Note 1 paragraph M(v) to the Consolidated Financial Statements.

Registration Document 2011. TOTAL

257

9 Consolidated Financial Statements

Notes to the Consolidated Financial Statements

30) Financial instruments related to commodity contracts

Financial instruments related to oil, gas and power activities as well as related currency derivatives are recorded at fair value under “Other
current assets” or “Other creditors and accrued liabilities” depending on whether they are assets or liabilities.

As of December 31, 2011 
(M€)
Assets/(Liabilities)                                                                                                                   Carrying amount                          Fair value(b)

Crude oil, petroleum products and freight rates activities                                                                                                                           
Petroleum products and crude oil swaps                                                                                                           3                                           3
Freight rate swaps                                                                                                                                               -                                           -
Forwards(a)                                                                                                                                                      (16)                                       (16)
Options                                                                                                                                                             (4)                                         (4)
Futures                                                                                                                                                           (14)                                       (14)
Options on futures                                                                                                                                            (6)                                         (6)

Total crude oil, petroleum products and freight rates                                                                             (37)                                       (37)

Gas & Power activities                                                                                                                                                                                    
Swaps                                                                                                                                                             57                                         57
Forwards(a)                                                                                                                                                     452                                       452
Options                                                                                                                                                             (3)                                         (3)
Futures                                                                                                                                                               -                                           -

Total Gas & Power                                                                                                                                     506                                       506

Total                                                                                                                                                           469                                       469

Total of fair value non recognized in the balance sheet                                                                                                                              -

(a) Forwards: contracts resulting in physical delivery are accounted for as derivative commodity contracts and included in the amounts shown.
(b) When the fair value of derivatives listed on an organized exchange market (futures, options on futures and swaps) is offset with the margin call received or paid in the balance sheet, 

this fair value is set to zero.

As of December 31, 2010 
(M€)
Assets/(Liabilities)                                                                                                                   Carrying amount                          Fair value(b)

Crude oil, petroleum products and freight rates activities                                                                                                                           
Petroleum products and crude oil swaps                                                                                                         (2)                                         (2)
Freight rate swaps                                                                                                                                               -                                           -
Forwards(a)                                                                                                                                                         5                                           5
Options                                                                                                                                                            51                                         51
Futures                                                                                                                                                           (12)                                       (12)
Options on futures                                                                                                                                            (4)                                         (4)

Total crude oil, petroleum products and freight rates                                                                               38                                         38

Gas & Power activities                                                                                                                                                                                    
Swaps                                                                                                                                                              (1)                                         (1)
Forwards(a)                                                                                                                                                    (102)                                     (102)
Options                                                                                                                                                              5                                           5
Futures                                                                                                                                                               -                                           -

Total Gas & Power                                                                                                                                     (98)                                       (98)

Total                                                                                                                                                           (60)                                       (60)

Total of fair value non recognized in the balance sheet                                                                                                                              -

(a) Forwards: contracts resulting in physical delivery are accounted for as derivative commodity contracts and included in the amounts shown.
(b) When the fair value of derivatives listed on an organized exchange market (futures, options on futures and swaps) is offset with the margin call received or paid in the balance sheet, 

this fair value is set to zero.

258

TOTAL. Registration Document 2011

Consolidated Financial Statements 9

Notes to the Consolidated Financial Statements

As of December 31, 2009 
(M€)
Assets/(Liabilities)                                                                                                                   Carrying amount                          Fair value(b)

Crude oil, petroleum products and freight rates activities                                                                                                                           
Petroleum products and crude oil swaps                                                                                                       (29)                                       (29)
Freight rate swaps                                                                                                                                               -                                           -
Forwards(a)                                                                                                                                                        (9)                                         (9)
Options                                                                                                                                                            21                                         21
Futures                                                                                                                                                           (17)                                       (17)
Options on futures                                                                                                                                             6                                           6

Total crude oil, petroleum products and freight rates                                                                             (28)                                       (28)

Gas & Power activities                                                                                                                                                                                    
Swaps                                                                                                                                                             52                                         52
Forwards(a)                                                                                                                                                       78                                         78
Options                                                                                                                                                              4                                           4
Futures                                                                                                                                                               -                                           -

Total Gas & Power                                                                                                                                     134                                       134

Total                                                                                                                                                           106                                       106

Total of fair value non recognized in the balance sheet                                                                                                                              -

(a) Forwards: contracts resulting in physical delivery are accounted for as derivative commodity contracts and included in the amounts shown.
(b) When the fair value of derivatives listed on an organized exchange market (futures, options on futures and swaps) is offset with the margin call received or paid in the balance sheet, this

fair value is set to zero.

Most commitments on crude oil and refined products have a short term maturity (less than one year). The maturity of most Gas & Power
energy derivatives is less than three years forward.

The changes in fair value of financial instruments related to commodity contracts are detailed as follows:

For the year ended December 31,
(M€)

Fair value 
as of January 1,

Impact on 
income

Settled
contracts

Other Fair value as of
December 31,

Crude oil, petroleum products and freight rates activities                                                                                                                           

2011                                                                                                                 38             1,572           (1,648)                     1                 (37)

2010                                                                                                                 (28)             1,556           (1,488)                   (2)                   38
2009                                                                                                                   39             1,713           (1,779)                   (1)                 (28)
Gas & Power activities                                                                                                                                                                                    

2011                                                                                                               (98)                 899               (295)                     0                 506

2010                                                                                                                 134                 410               (648)                     6                 (98)
2009                                                                                                                 592                 327               (824)                   39                 134

Registration Document 2011. TOTAL

259

9 Consolidated Financial Statements

Notes to the Consolidated Financial Statements

The fair value hierarchy for financial instruments related to commodity contracts is as follows:

As of December 31, 2011
(M€)

Quoted prices 
in active markets
for identical 
assets 
(level 1)

Prices based 
on observable
data 
(level 2)

Prices based 
on non 
observable 
data 
(level 3)

Total

Crude oil, petroleum products and freight rates activities                                                         (38)                     1                     -               (37)
Gas & Power activities                                                                                                             (44)                 550                     -               506

Total                                                                                                                                     (82)                 551                     -                 469

As of December 31, 2010
(M€)

Quoted prices 
in active markets
for identical 
assets 
(level 1)

Prices based 
on observable
data 
(level 2)

Prices based 
on non 
observable 
data 
(level 3)

Total

Crude oil, petroleum products and freight rates activities                                                         (10)                   48                     -                 38
Gas & Power activities                                                                                                               50               (148)                     -               (98)

Total                                                                                                                                       40               (100)                     -                 (60)

As of December 31, 2009
(M€)

Quoted prices 
in active markets
for identical 
assets 
(level 1)

Prices based 
on observable
data 
(level 2)

Prices based 
on non 
observable 
data 
(level 3)

Total

Crude oil, petroleum products and freight rates activities                                                         (45)                   17                     -               (28)
Gas & Power activities                                                                                                             140                   (6)                     -               134

Total                                                                                                                                       95                   11                     -                 106

The description of each fair value level is presented in Note 1 paragraph M(v) to the Consolidated Financial Statements.

31) Financial risks management

Oil and gas market related risks

Due to the nature of its business, the Group has significant oil and
gas trading activities as part of its day-to-day operations in order 
to optimize revenues from its oil and gas production and to obtain
favorable pricing to supply its refineries.

In its international oil trading business, the Group follows a policy 
of not selling its future production. However, in connection with this
trading business, the Group, like most other oil companies, uses
energy derivative instruments to adjust its exposure to price
fluctuations of crude oil, refined products, natural gas, power and
coal. The Group also uses freight rate derivative contracts in its
shipping business to adjust its exposure to freight-rate fluctuations.
To hedge against this risk, the Group uses various instruments such
as futures, forwards, swaps and options on organised markets or
over-the-counter markets. The list of the different derivatives held
by the Group in these markets is detailed in Note 30 to the
Consolidated Financial Statements.

The Trading & Shipping division measures its market risk exposure,
i.e. potential loss in fair values, on its crude oil, refined products 
and freight rates trading activities using a value-at-risk technique.
This technique is based on an historical model and makes an
assessment of the market risk arising from possible future changes
in market values over a 24-hour period. The calculation of the range
of potential changes in fair values takes into account a snapshot 
of the end-of-day exposures and the set of historical price
movements for the last 400 business days for all instruments 
and maturities in the global trading activities. Options are
systematically reevaluated using appropriate models.

The potential movement in fair values corresponds to a 97.5%
value-at-risk type confidence level. This means that the Group’s
portfolio result is likely to exceed the value-at-risk loss measure
once over 40 business days if the portfolio exposures were left
unchanged.

Trading & Shipping: value-at-risk with a 97.5% probability

As of December 31,  
(M€)                                                                                                                                       High               Low         Average       Year end

2011                                                                                                                                    10.6                 3.7                 6.1                 6.3

2010                                                                                                                                       23.1                 3.4                 8.9                 3.8
2009                                                                                                                                       18.8                 5.8               10.2                 7.6

260

TOTAL. Registration Document 2011

Consolidated Financial Statements 9

Notes to the Consolidated Financial Statements

As part of its gas, power and coal trading activity, the Group also
uses derivative instruments such as futures, forwards, swaps and
options in both organised and over-the-counter markets. In general,
the transactions are settled at maturity date through physical
delivery. The Gas & Power division measures its market risk
exposure, i.e. potential loss in fair values, on its trading business
using a value-at-risk technique. This technique is based on an

historical model and makes an assessment of the market risk
arising from possible future changes in market values over a one-
day period. The calculation of the range of potential changes in fair
values takes into account a snapshot of the end-of-day exposures
and the set of historical price movements for the past two years for
all instruments and maturities in the global trading business.

Gas & Power trading: value-at-risk with a 97.5% probability

As of December 31,  
(M€)                                                                                                                                       High               Low         Average       Year end

2011                                                                                                                                    21.0               12.7               16.0               17.6

2010                                                                                                                                       13.9                 2.7                 6.8               10.0
2009                                                                                                                                         9.8                 1.9                 5.0                 4.8

The Group has implemented strict policies and procedures to manage
and monitor these market risks. These are based on the separation
of control and front-office functions and on an integrated information
system that enables real-time monitoring of trading activities.

Limits on trading positions are approved by the Group’s Executive
Committee and are monitored daily. To increase flexibility and
encourage liquidity, hedging operations are performed with
numerous independent operators, including other oil companies,
major energy producers or consumers and financial institutions.
The Group has established counterparty limits and monitors
outstanding amounts with each counterparty on an ongoing basis.

Financial markets related risks

As part of its financing and cash management activities, the Group
uses derivative instruments to manage its exposure to changes in
interest rates and foreign exchange rates. These instruments are
principally interest rate and currency swaps. The Group may also
use, on a less frequent basis, futures and options contracts. 
These operations and their accounting treatment are detailed 
in Notes 1 paragraph M, 20, 28 and 29 to the Consolidated
Financial Statements.

Risks relative to cash management operations and to interest rate
and foreign exchange financial instruments are managed according
to rules set by the Group’s senior management, which provide for
regular pooling of available cash balances, open positions and
management of the financial instruments by the Treasury
Department. Excess cash of the Group is deposited mainly in
government institutions, deposit banks, or major companies
through deposits, reverse repurchase agreements and purchase 
of commercial paper. Liquidity positions and the management of
financial instruments are centralized by the Treasury Department,
where they are managed by a team specialized in foreign exchange
and interest rate market transactions.

The Cash Monitoring-Management Unit within the Treasury
Department monitors limits and positions per bank on a daily 
basis and results of the Front Office. This unit also prepares
marked-to-market valuations of used financial instruments and,
when necessary, performs sensitivity analysis.

Counterparty risk

The Group has established standards for market transactions 
under which bank counterparties must be approved in advance,
based on an assessment of the counterparty’s financial soundness
(multi-criteria analysis including a review of market prices and 
of the Credit Default Swap (CDS), its ratings with Standard 
& Poor’s and Moody’s, which must be of high quality, and its 
overall financial condition).

An overall authorized credit limit is set for each bank and is allotted
among the subsidiaries and the Group’s central treasury entities
according to their needs.

To reduce the market values risk on its commitments, in particular
for swaps set as part of bonds issuance, the Treasury Department
also developed a system of margin call that is gradually
implemented with significant counterparties.

Currency exposure

The Group seeks to minimize the currency exposure of each entity
to its functional currency (primarily the euro, the dollar, the
Canadian dollar, the pound sterling and the Norwegian krone).

For currency exposure generated by commercial activity, the
hedging of revenues and costs in foreign currencies is typically
performed using currency operations on the spot market and, 
in some cases, on the forward market. The Group rarely hedges
future cash flows, although it may use options to do so.

With respect to currency exposure linked to non-current assets
booked in a currency other than the euro, the Group has a policy 
of reducing the related currency exposure by financing these assets
in the same currency.

Net short-term currency exposure is periodically monitored against
limits set by the Group’s senior management.

The non-current debt described in Note 20 to the Consolidated
Financial Statements is generally raised by the corporate treasury
entities either directly in dollars, in euros or in Canadian dollars, 
or in other currencies which are then exchanged for dollars or euros
through swaps issues to appropriately match general corporate
needs. The proceeds from these debt issuances are loaned to
affiliates whose accounts are kept in dollars, in Canadian dollars 
or in euros. Thus, the net sensitivity of these positions to currency
exposure is not significant.

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Notes to the Consolidated Financial Statements

The Group’s short-term currency swaps, the notional value of which
appears in Note 29 to the Consolidated Financial Statements, are
used to attempt to optimize the centralized cash management of
the Group. Thus, the sensitivity to currency fluctuations which may
be induced is likewise considered negligible.

Short-term interest rate exposure and cash

Cash balances, which are primarily composed of euros and dollars,
are managed according to the guidelines established by the
Group’s senior management (maintain an adequate level of liquidity,
optimize revenue from investments considering existing interest rate
yield curves, and minimize the cost of borrowing) over a less than
twelve-month horizon and on the basis of a daily interest rate

benchmark, primarily through short-term interest rate swaps and
short-term currency swaps, without modifying currency exposure.

Interest rate risk on non-current debt

The Group’s policy consists of incurring non-current debt primarily at
a floating rate, or, if the opportunity arises at the time of an issuance,
at a fixed rate. Debt is incurred in dollars, in euros or in Canadian
dollars according to general corporate needs. Long-term interest
rate and currency swaps may be used to hedge bonds at their
issuance in order to create a variable or fixed rate synthetic debt. In
order to partially modify the interest rate structure of the long-term
debt, TOTAL may also enter into long-term interest rate swaps.

Sensitivity analysis on interest rate and foreign exchange risk

The tables below present the potential impact of an increase or decrease of 10 basis points on the interest rate yield curves for each of the
currencies on the fair value of the current financial instruments as of December 31, 2011, 2010 and 2009.

Assets/(Liabilities) 
(M€) 

As of December 31, 2011

Change in fair value 
due to a change 
in interest rate by:

Carrying
amount

Estimated 
fair value

+10 basis 
points

-10 basis 
points

Bonds (non-current portion, before swaps)                                                                       (21,402)         (22,092)                   83                 (83)
Swaps hedging fixed-rates bonds (liabilities)                                                                       (146)               (146)                     -                     -
Swaps hedging fixed-rates bonds (assets)                                                                         1,976             1,976                     -                     -
Total swaps hedging fixed-rates bonds (assets and liabilities)                                               1,830             1,830                 (49)                   49
Current portion of non-current debt after swap (excluding capital lease obligations)             3,488             3,488                     3                   (3)
Other interest rates swaps                                                                                                         (1)                   (1)                     3                   (3)
Currency swaps and forward exchange contracts                                                                     47                   47                     -                     -

As of December 31, 2010                                                                                                                                                                             

Bonds (non-current portion, before swaps)                                                                       (20,019)         (20,408)                   86                 (84)
Swaps hedging fixed-rates bonds (liabilities)                                                                       (178)               (178)                     -                     -
Swaps hedging fixed-rates bonds (assets)                                                                         1,870             1,870                     -                     -
Total swaps hedging fixed-rates bonds (assets and liabilities)                                               1,692             1,692                 (59)                   59
Current portion of non-current debt after swap (excluding capital lease obligations)             3,483             3,483                     4                   (4)
Other interest rates swaps                                                                                                         (2)                   (2)                     3                   (3)
Currency swaps and forward exchange contracts                                                                 (101)               (101)                     -                     -

As of December 31, 2009                                                                                                                                                                             

Bonds (non-current portion, before swaps)                                                                       (18,368)         (18,836)                   75                 (75)
Swaps hedging fixed-rates bonds (liabilities)                                                                       (241)               (241)                     -                     -
Swaps hedging fixed-rates bonds (assets)                                                                         1,025             1,025                     -                     -
Total swaps hedging fixed-rates bonds (assets and liabilities)                                                   784                 784                 (57)                   57
Current portion of non-current debt after swap (excluding capital lease obligations)            (2,111)           (2,111)                     3                   (3)
Other interest rates swaps                                                                                                         (1)                   (1)                     1                   (1)
Currency swaps and forward exchange contracts                                                                     34                   34                     -                     -

The impact of changes in interest rates on the cost of net debt before tax is as follows:

For the year ended December 31,
(M€)                                                                                                                                                             2011               2010               2009

Cost of net debt                                                                                                                                         (440)                 (334)               (398)

Interest rate translation of:                                                                                                                                                                                 
+10 basis points                                                                                                                                           (10)                   (11)                 (11)
-10 basis points                                                                                                                                             10                     11                   11
+100 basis points                                                                                                                                       (103)                 (107)               (108)
-100 basis points                                                                                                                                         103                   107                 108

As a result of the policy for the management of currency exposure previously described, the Group’s sensitivity to currency exposure is
primarily influenced by the net equity of the subsidiaries whose functional currency is the dollar and, to a lesser extent, the pound sterling,
the Norwegian krone and the Canadian dollar.

262

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Consolidated Financial Statements 9

Notes to the Consolidated Financial Statements

This sensitivity is reflected in the historical evolution of the currency translation adjustment recorded in the statement of changes in
shareholders’ equity which, in the course of the last three fiscal years, is essentially related to the fluctuation of dollar and pound sterling and
is set forth in the table below:

                                                                                                                                                        Euro/Dollar           Euro/Pound sterling
                                                                                                                                                  exchange rates                   exchange rates

As of December 31, 2011                                                                                                                         1.29                                     0.84

As of December 31, 2010                                                                                                                             1.34                                     0.86
As of December 31, 2009                                                                                                                             1.44                                     0.89

As of December 31, 2011                                                       Total               Euro             Dollar           Pound                 Other currencies
(M€)                                                                                                                                                         sterling             and equity affiliates

Shareholders’ equity at historical exchange rate                   69,025             41,396           21,728             4,713                                   1,188
Currency translation adjustment 
before net investment hedge                                                   (962)                                        127               (923)                                     (166)
Net investment hedge - open instruments                                 (26)                                         (25)                   (1)                                           -
Shareholders’ equity at exchange rate 
as of December 31, 2011                                                     68,037             41,396           21,830             3,789                                   1,022

As of December 31, 2010                                                       Total               Euro             Dollar           Pound                 Other currencies
(M€)                                                                                                                                                         sterling          and equity affiliates(a)

Shareholders’ equity at historical exchange rate                   62,909             32,894           22,242             4,997                                   2,776
Currency translation adjustment 
before net investment hedge                                                 (2,501)                       -           (1,237)           (1,274)                                         10
Net investment hedge - open instruments                                     6                       -                     6                     -                                           -
Shareholders’ equity at exchange rate 
as of December 31, 2010                                                     60,414             32,894           21,011             3,723                                   2,786

As of December 31, 2009                                                       Total               Euro             Dollar           Pound                 Other currencies
(M€)                                                                                                                                                         sterling             and equity affiliates

Shareholders’ equity at historical exchange rate                   57,621             27,717           18,671             5,201                                   6,032
Currency translation adjustment 
before net investment hedge                                                 (5,074)                       -           (3,027)           (1,465)                                     (582)
Net investment hedge - open instruments                                     5                       -                     6                   (1)                                           -
Shareholders’ equity at exchange rate 
as of December 31, 2009                                                     52,552             27,717           15,650             3,735                                   5,450

(a) The decrease in the heading "Other currencies and equity affiliates" is mainly explained by the change in the consolidation method of Sanofi (see Note 3 to the Consolidated Financial

Statements). The contribution to the shareholders’ equity of this investment is now reclassified into the heading for the Eurozone.

As a result of this policy, the impact of currency exchange rate
fluctuations on consolidated income, as illustrated in Note 7 to the
Consolidated Financial Statements, has not been significant over
the last three years despite the considerable fluctuation of the dollar
(gain of €118 million in 2011, nil result in 2010, loss of €32 million
in 2009).

Stock market risk

The Group holds interests in a number of publicly-traded
companies (see Notes 12 and 13 to the Consolidated Financial
Statements). The market value of these holdings fluctuates due to
various factors, including stock market trends, valuations of the
sectors in which the companies operate, and the economic and
financial condition of each individual company.

Liquidity risk

TOTAL S.A. has confirmed lines of credit granted by international
banks, which are calculated to allow it to manage its short-term
liquidity needs as required.

As of December 31, 2011, these lines of credit amounted
to $10,139 million, of which $10,096 million was unused. The
agreements for the lines of credit granted to TOTAL S.A. do not
contain conditions related to the Company’s financial ratios, to its
financial ratings from specialized agencies, or to the occurrence of
events that could have a material adverse effect on its financial
position. As of December 31, 2011, the aggregate amount of the
principal confirmed lines of credit granted by international banks to
Group companies, including TOTAL S.A., was $11,447 million, of
which $11,154 million was unused. The lines of credit granted to
Group companies other than TOTAL S.A. are not intended to finance
the Group’s general needs; they are intended to finance either the
general needs of the borrowing subsidiary or a specific project.

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9 Consolidated Financial Statements

Notes to the Consolidated Financial Statements

The following tables show the maturity of the financial assets and liabilities of the Group as of December 31, 2011, 2010 and 2009 
(see Note 20 to the Consolidated Financial Statements).

As of December 31, 2011
Assets/(Liabilities)                                    Less than       1-2 years       2-3 years       3-4 years       4-5 years     More than             Total
(M€)                                                             one year                                                                                                     5 years                     

Non-current financial debt 
(notional value excluding interests)                             -           (4,492)           (3,630)           (3,614)           (1,519)           (7,326)        (20,581)
Current borrowings                                         (9,675)                     -                     -                     -                     -                     -          (9,675)
Other current financial liabilities                           (167)                     -                     -                     -                     -                     -             (167)
Current financial assets                                         700                     -                     -                     -                     -                     -               700
Cash and cash equivalents                             14,025                     -                     -                     -                     -                     -          14,025

Net amount before financial expense         4,883           (4,492)           (3,630)           (3,614)           (1,519)           (7,326)         (15,698)

Financial expense on non-current financial debt     (785)               (691)               (521)               (417)               (302)           (1,075)          (3,791)
Interest differential on swaps                                320                 331                 221                 120                   55                   44            1,091

Net amount                                                   4,418           (4,852)           (3,930)           (3,911)           (1,766)           (8,357)         (18,398)

As of December 31, 2010
Assets/(Liabilities)                                    Less than       1-2 years       2-3 years       3-4 years       4-5 years     More than             Total
(M€)                                                             one year                                                                                                     5 years                     

Non-current financial debt 
(notional value excluding interests)                             -           (3,355)           (3,544)           (2,218)           (3,404)           (6,392)        (18,913)
Current borrowings                                         (9,653)                     -                     -                     -                     -                     -          (9,653)
Other current financial liabilities                           (159)                     -                     -                     -                     -                     -             (159)
Current financial assets                                     1,205                     -                     -                     -                     -                     -            1,205
Cash and cash equivalents                             14,489                     -                     -                     -                     -                     -          14,489

Net amount before financial expense         5,882           (3,355)           (3,544)           (2,218)           (3,404)           (6,392)         (13,031)

Financial expense on non-current financial debt    (843)               (729)               (605)               (450)               (358)           (1,195)          (4,180)
Interest differential on swaps                                461                 334                 153                   33                     2                 (78)               905

Net amount                                                   5,500           (3,750)           (3,996)           (2,635)           (3,760)           (7,665)         (16,306)

As of December 31, 2009
Assets/(Liabilities)                                    Less than       1-2 years       2-3 years       3-4 years       4-5 years     More than             Total
(M€)                                                             one year                                                                                                     5 years                     

Non-current financial debt 
(notional value excluding interests)                             -           (3,658)           (3,277)           (3,545)           (2,109)           (5,823)        (18,412)
Current borrowings                                         (6,994)                     -                     -                     -                     -                     -          (6,994)
Other current financial liabilities                           (123)                     -                     -                     -                     -                     -             (123)
Current financial assets                                         311                     -                     -                     -                     -                     -               311
Cash and cash equivalents                             11,662                     -                     -                     -                     -                     -          11,662

Net amount before financial expense         4,856           (3,658)           (3,277)           (3,545)           (2,109)           (5,823)         (13,556)

Financial expense on non-current financial debt    (768)               (697)               (561)               (448)               (301)           (1,112)          (3,887)
Interest differential on swaps                                447                 233                 100                   25                 (16)                 (55)               734

Net amount                                                   4,535           (4,122)           (3,738)           (3,968)           (2,426)           (6,990)         (16,709)

In addition, the Group guarantees bank debt and finance lease
obligations of certain non-consolidated companies and equity
affiliates. A payment would be triggered by failure of the guaranteed
party to fulfill its obligation covered by the guarantee, and no assets
are held as collateral for these guarantees. Maturity dates and
amounts are set forth in Note 23 to the Consolidated Financial
Statements (“Guarantees given against borrowings”).

The Group also guarantees the current liabilities of certain non-
consolidated companies. Performance under these guarantees
would be triggered by a financial default of these entities. Maturity
dates and amounts are set forth in Note 23 to the Consolidated
Financial Statements (“Guarantees of current liabilities”).

264

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Consolidated Financial Statements 9

Notes to the Consolidated Financial Statements

The following table sets forth financial assets and liabilities related to operating activities as of December 31, 2011, 2010 and 2009 (see
Note 28 to the Consolidated Financial Statements).

As of December 31,
(M€)
Assets/(Liabilities)                                                                                                                                      2011               2010               2009

Accounts payable                                                                                                                                   (22,086)           (18,450)         (15,383)
Other operating liabilities                                                                                                                           (5,441)             (3,574)           (4,706)
including financial instruments related to commodity contracts                                                                 (606)               (559)               (923)
Accounts receivable, net                                                                                                                          20,049             18,159           15,719
Other operating receivables                                                                                                                       7,467               4,407             5,145
including financial instruments related to commodity contracts                                                               1,074                 499             1,029

Total                                                                                                                                                           (11)                 542                 775

These financial assets and liabilities mainly have a maturity date below one year.

Credit risk

Credit risk is defined as the risk of the counterparty to a contract failing to perform or pay the amounts due.

The Group is exposed to credit risks in its operating and financing activities. The Group’s maximum exposure to credit risk is partially related
to financial assets recorded on its balance sheet, including energy derivative instruments that have a positive market value.

The following table presents the Group’s maximum credit risk exposure:

As of December 31,
(M€)
Assets/(Liabilities)                                                                                                                                      2011               2010               2009

Loans to equity affiliates (note 12)                                                                                                              2,246               2,383             2,367
Loans and advances (note 14)                                                                                                                   2,055               1,596             1,284
Hedging instruments of non-current financial debt (note 20)                                                                       1,976               1,870             1,025
Accounts receivable (note 16)                                                                                                                  20,049             18,159           15,719
Other operating receivables (note 16)                                                                                                         7,467               4,407             5,145
Current financial assets (note 20)                                                                                                                   700               1,205                 311
Cash and cash equivalents (note 27)                                                                                                       14,025             14,489           11,662

Total                                                                                                                                                       48,518           44,109           37,513

The valuation allowance on loans and advances and on accounts
receivable and other operating receivables is detailed respectively 
in Notes 14 and 16 to the Consolidated Financial Statements.

Customer receivables are subject to provisions on a case-by-
case basis, based on prior history and management’s
assessment of the facts and circumstances.

As part of its credit risk management related to operating and
financing activities, the Group has developed margin call contracts
with certain counterparties. As of December 31, 2011, the net
amount received as part of these margin calls was €1,682 million
(against €1,560 million as of December 31, 2010 and €693 million
as of December 31, 2009).

Credit risk is managed by the Group’s business segments as
follows:

Upstream Segment

- Exploration & Production

Risks arising under contracts with government authorities or
other oil companies or under long-term supply contracts
necessary for the development of projects are evaluated during
the project approval process. The long-term aspect of these
contracts and the high-quality of the other parties lead to a low
level of credit risk.

Risks related to commercial operations, other than those
described above (which are, in practice, directly monitored by
subsidiaries), are subject to procedures for establishing and
reviewing credit.

- Gas & Power

The Gas & Power division deals with counterparties in the
energy, industrial and financial sectors throughout the world.
Financial institutions providing credit risk coverage are highly
rated international bank and insurance groups.

Potential counterparties are subject to credit assessment 
and approval before concluding transactions and are thereafter
subject to regular review, including re-appraisal and approval 
of the limits previously granted.

The creditworthiness of counterparties is assessed based on 
an analysis of quantitative and qualitative data regarding financial
standing and business risks, together with the review of any
relevant third party and market information, such as data
published by rating agencies. On this basis, credit limits are
defined for each potential counterparty and, where appropriate,
transactions are subject to specific authorisations.

Credit exposure, which is essentially an economic exposure or
an expected future physical exposure, is permanently monitored
and subject to sensitivity measures.

Credit risk is mitigated by the systematic use of industry standard

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9 Consolidated Financial Statements

Notes to the Consolidated Financial Statements

contractual frameworks that permit netting, enable requiring
added security in case of adverse change in the counterparty
risk, and allow for termination of the contract upon occurrence 
of certain events of default.

Downstream Segment

- Refining & Marketing

Internal procedures for the Refining & Marketing division include
rules on credit risk that describe the basis of internal control in
this domain, including the separation of authority between
commercial and financial operations. Credit policies are defined
at the local level, complemented by the implementation of
procedures to monitor customer risk (credit committees at the
subsidiary level, the creation of credit limits for corporate
customers, portfolio guarantees, etc.).

Potential counterparties are subject to credit assessment and
approval prior to any transaction being concluded and all active
counterparties are subject to regular reviews, including re-
appraisal and approval of granted limits. The creditworthiness of
counterparties is assessed based on an analysis of quantitative
and qualitative data regarding financial standing and business
risks, together with the review of any relevant third party and
market information, such as ratings published by Standard
& Poor’s, Moody’s Investors Service and other agencies.

Contractual arrangements are structured so as to maximize the
risk mitigation benefits of netting between transactions wherever
possible and additional protective terms providing for the
provision of security in the event of financial deterioration and the
termination of transactions on the occurrence of defined default
events are used to the greatest permitted extent.

Each entity also implements monitoring of its outstanding
receivables. Risks related to credit may be mitigated or 
limited by subscription of credit insurance and/or requiring
security or guarantees.

Credit risks in excess of approved levels are secured by means
of letters of credit and other guarantees, cash deposits and
insurance arrangements. In respect of derivative transactions,
risks are secured by margin call contracts wherever possible.

Bad debts are provisioned on a case-by-case basis at a rate
determined by management based on an assessment of the risk
of credit loss.

- Trading & Shipping

Trading & Shipping deals with commercial counterparties and
financial institutions located throughout the world. Counterparties
to physical and derivative transactions are primarily entities
involved in the oil and gas industry or in the trading of energy
commodities, or financial institutions. Credit risk coverage is
concluded with financial institutions, international banks and
insurance groups selected in accordance with strict criteria.

The Trading & Shipping division has a strict policy of internal
delegation of authority governing establishment of country and
counterparty credit limits and approval of specific transactions.
Credit exposures contracted under these limits and approvals
are monitored on a daily basis.

32) Other risks and contingent liabilities

TOTAL is not currently aware of any exceptional event, dispute,
risks or contingent liabilities that could have a material impact on
the assets and liabilities, results, financial position or operations of
the Group.

The contingent commitments and contractual obligations are
detailed in note 23 to the consolidated financial statement.

Antitrust investigations

The principal antitrust proceedings in which the Group’s companies
are involved are described thereafter.

Chemicals 

– As part of the spin-off of Arkema (1) in 2006, TOTAL S.A. or
certain other Group companies agreed to grant Arkema a
guarantee for potential monetary consequences related to
antitrust proceedings arising from events prior to the spin-off.

Chemicals Segment

Credit risk in the Chemicals segment is primarily related to
commercial receivables. Each division implements procedures for
managing and provisioning credit risk that differ based on the size
of the subsidiary and the market in which it operates. The principal
elements of these procedures are:

– implementation of credit limits with different authorization

procedures for possible credit overruns;

– use of insurance policies or specific guarantees (letters of credit);

– regular monitoring and assessment of overdue accounts (aging

balance), including collection procedures; and

– provisioning of bad debts on a customer-by-customer basis,
according to payment delays and local payment practices
(provisions may also be calculated based on statistics).

This guarantee covers, for a period of ten years from the date 
of the spin-off, 90% of amounts paid by Arkema related to (i) fines
imposed by European authorities or European member-states for
competition law violations, (ii) fines imposed by U.S. courts or
antitrust authorities for federal antitrust violations or violations of
the competition laws of U.S. states, (iii) damages awarded in civil
proceedings related to the government proceedings mentioned
above, and (iv) certain costs related to these proceedings. The
guarantee related to anti-competition violations in Europe applies
to amounts above a €176.5 million threshold. On the other hand,
the agreements provide that Arkema will indemnify TOTAL S.A.
or any Group company for 10% of any amount that TOTAL S.A.
or any Group company are required to pay under any of the
proceedings covered by this guarantee, in Europe.

If one or more individuals or legal entities, acting alone or
together, directly or indirectly holds more than one-third of the
voting rights of Arkema, or if Arkema transfers more than 50% of

(1) Arkema is used in this section to designate those companies of the Arkema group whose ultimate parent company is Arkema S.A. Arkema became an independent company after being

spun-off from TOTAL S.A. in May 2006.

266

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Consolidated Financial Statements 9

Notes to the Consolidated Financial Statements

its assets (as calculated under the enterprise valuation method,
as of the date of the transfer) to a third party or parties acting
together, irrespective of the type or number of transfers, this
guarantee will become void.

– In the United States, civil liability lawsuits, for which TOTAL S.A.
has been named as the parent company, are closed without
significant impact on the Group’s financial position.

– In Europe, since 2006, the European Commission has fined

companies of the Group in its configuration prior to the spin-off
an overall amount of €385.47 million, of which Elf Aquitaine
and/or TOTAL S.A. were held jointly liable for €280.17 million, 
Elf Aquitaine being personally fined €23.6 million for deterrence.
These fines are entirely settled as of today.

As a result, since the spin-off, the Group has paid the overall
amount of €188.07 million (1), corresponding to 90% of the fines
overall amount once the threshold provided for by the guarantee
is deducted to which an amount of €31.31 million of interest has
been added as explained hereinafter.

The European Commission imposed these fines following
investigations between 2000 and 2004 into commercial practices
involving eight products sold by Arkema. Five of these
investigations resulted in prosecutions from the European
Commission for which Elf Aquitaine has been named as the
parent company, and two of these investigations named
TOTAL S.A. as the ultimate parent company of the Group.

TOTAL S.A. and Elf Aquitaine are contesting their liability 
based solely on their status as parent companies and appealed
for cancellation and reformation of the rulings that are still
pending before the relevant EU court of appeals or supreme
court of appeals.

During the year 2011, four of the proceedings have evolved 
and are closed as far as Arkema is concerned:

– In one of these proceedings, the Court of Justice of the

European Union (CJEU) has rejected the action of Arkema while
the decisions of the European Commission and of the General
Court of the European Union against the parent companies have
been squashed. Consequently, this proceeding is definitively
closed regarding Arkema as well as the parent companies.
– In two other proceedings, previous decisions against Arkema
and the parent companies have been upheld by the General
Court of the European Union. While the parent companies 
have introduced an appeal before the CJEU, Arkema did not
appeal to the CJEU.

– Finally, in a last proceeding, the General Court has decided to
reduce the amount of the fine initially ordered against Arkema
while, in parallel, it has rejected the actions of the parent
companies that have remained obliged to pay the whole
amount of the fine initially ordered by the European
Commission. Arkema has accepted this decision while the
parent companies have introduced an appeal before the CJEU.

With the exception of the €31.31 million of interest charged by the
European Commission to the parent companies, which has been
required to pay in accordance with the decision concerning the last
proceeding referred hereinabove, the evolution of the proceedings
during the year 2011 did not modify the global amount assumed by
the Group in execution of the guarantee.

In addition, civil proceedings against Arkema and other groups of
companies were initiated in 2009 and 2011, respectively, before
German and Dutch courts by third parties for alleged damages
pursuant to two of the above mentioned legal proceedings. 
TOTAL S.A. was summoned to serve notice of the dispute before
the German court. At this point, the probability to have a favorable
verdict and the financial impacts of these proceedings are uncertain
due to the number of legal difficulties they give rise to, the lack of
documented claims and evaluations of the alleged damages.

Arkema began implementing compliance procedures in 2001 
that are designed to prevent its employees from violating antitrust
provisions. However, it is not possible to exclude the possibility 
that the relevant authorities could commence additional proceedings
involving Arkema regarding events prior to the spin-off, as well 
as Elf Aquitaine and/or TOTAL S.A. based on their status as 
parent company.

Within the framework of all of the legal proceedings described
above, a €17 million reserve remains booked in the Group’s
consolidated financial statements as of December 31, 2011.

Downstream 

– Pursuant to a statement of objections received by Total Nederland
N.V. and TOTAL S.A. (based on its status as parent company)
from the European Commission, Total Nederland N.V. was fined
€20.25 million in 2006, for which TOTAL S.A. was held jointly
liable for €13.5 million. TOTAL S.A. appealed this decision before
the relevant court and this appeal is still pending.

– In addition, pursuant to a statement of objections received by

Total Raffinage Marketing (formerly Total France) and TOTAL S.A.
from the European Commission regarding another product line of
the Refining & Marketing division, Total Raffinage Marketing was
fined €128.2 million in 2008, which has been paid, and for which 
TOTAL S.A. was held jointly liable based on its status as parent
company. TOTAL S.A. also appealed this decision before the
relevant court and this appeal is still pending.

– In addition, civil proceedings against TOTAL S.A and Total Raffinage
Marketing and other companies were initiated before U.K and
Dutch courts by third parties for alleged damages in connection
with the prosecutions brought by the European Commission in
this case. At this point, the probability to have a favorable verdict
and the financial impacts of these procedures are uncertain due
to the number of legal difficulties they gave rise to, the lack of
documented claims and evaluations of the alleged damages.

Within the framework of the legal proceedings described above, a
€30 million reserve is booked in the Group’s consolidated financial
statements as of December 31, 2011.

Whatever the evolution of the proceedings described above, the
Group believes that their outcome should not have a material adverse
effect on the Group’s financial situation or consolidated results.

Grande Paroisse

An explosion occurred at the Grande Paroisse industrial site in the
city of Toulouse in France on September 21, 2001. Grande
Paroisse, a former subsidiary of Atofina which became a subsidiary
of Elf Aquitaine Fertilisants on December 31, 2004, as part of the
reorganization of the Chemicals segment, was principally engaged

(1) This amount does not take into account a case that led to Arkema, prior to Arkema’s spin-off from TOTAL, and Elf Aquitaine being fined jointly €45 million and Arkema being fined €13.5 million.

Registration Document 2011. TOTAL

267

9 Consolidated Financial Statements

Notes to the Consolidated Financial Statements

in the production and sale of agricultural fertilizers. The explosion,
which involved a stockpile of ammonium nitrate pellets, destroyed 
a portion of the site and caused the death of thirty-one people,
including twenty-one workers at the site, and injured many others.
The explosion also caused significant damage to certain property 
in part of the city of Toulouse.

This plant has been closed and individual assistance packages
have been provided for employees. The site has been rehabilitated.

On December 14, 2006, Grande Paroisse signed, under the
supervision of the city of Toulouse, the deed whereby it donated the
former site of the AZF plant to the greater agglomeration of
Toulouse (CAGT) and the Caisse des dépôts et consignations and
its subsidiary ICADE. Under this deed, TOTAL S.A. guaranteed 
the site restoration obligations of Grande Paroisse and granted a
€10 million endowment to the InNaBioSanté research foundation
as part of the setting up of a cancer research center at the site 
by the city of Toulouse.

Regarding the cause of the explosion, the hypothesis that the
explosion was caused by Grande Paroisse through the accidental
mixing of hundreds of kilos of a chlorine compound at a storage site
for ammonium nitrate was discredited over the course of the
investigation. As a result, proceedings against ten of the eleven
Grande Paroisse employees charged during the criminal
investigation conducted by the Toulouse Regional Court (Tribunal de
grande instance) were dismissed and this dismissal was upheld on
appeal. Nevertheless, the final experts’ report filed on May 11, 2006
continued to focus on the hypothesis of a chemical accident,
although this hypothesis was not confirmed during the attempt to
reconstruct the accident at the site. After having articulated several
hypotheses, the experts no longer maintain that the accident was
caused by pouring a large quantity of a chlorine compound over
ammonium nitrate. Instead, the experts have retained a scenario
where a container of chlorine compound sweepings was poured
between a layer of wet ammonium nitrate covering the floor and a
quantity of dry agricultural nitrate at a location not far from the
principal storage site. This is claimed to have caused an explosion
which then spread into the main storage site. Grande Paroisse was
investigated based on this new hypothesis in 2006; Grande Paroisse
is contesting this explanation, which it believes to be based on
elements that are not factually accurate.

All the requests for additional investigations that were submitted 
by Grande Paroisse, the former site manager and various plaintiffs
were denied on appeal after the end of the criminal investigation
procedure. On July 9, 2007, the investigating judge brought
charges against Grande Paroisse and the former plant manager
before the criminal chamber of the Court of Appeal of Toulouse. In
late 2008, TOTAL S.A. and Mr. Thierry Desmarest were summoned
to appear in Court pursuant to a request by a victims association.
The trial for this case began on February 23, 2009, and lasted
approximately four months.

On November 19, 2009, the Toulouse Criminal Court acquitted
both the former Plant Manager, and Grande Paroisse due to the
lack of reliable evidence for the explosion. The Court also ruled that
the summonses against TOTAL S.A. and Mr. Thierry Desmarest,
Chairman and CEO at the time of the disaster, were inadmissible.

Due to the presumption of civil liability that applied to Grande
Paroisse, the Court declared Grande Paroisse civilly liable for the
damages caused by the explosion to the victims in its capacity as
custodian and operator of the plant.

The Prosecutor’s office, together with certain third parties, has

appealed the Toulouse Criminal Court verdict. In order to preserve
its rights, Grande Paroisse lodged a cross-appeal with respect 
to civil charges.

The appeal proceedings before the Court of Appeal of Toulouse
started on November 3, 2011.

A compensation mechanism for victims was set up immediately
following the explosion. €2.3 billion was paid for the compensation
of claims and related expenses amounts. As of December 31, 2011,
a €21 million reserve was recorded in the Group’s consolidated
balance sheet.

Buncefield

On December 11, 2005, several explosions, followed by a major
fire, occurred at an oil storage depot at Buncefield, north of
London. This depot was operated by Hertfordshire Oil Storage
Limited (HOSL), a company in which TOTAL’s UK subsidiary
holds 60% and another oil group holds 40%.

The explosion caused injuries, most of which were minor injuries, 
to a number of people and caused property damage to the depot
and the buildings and homes located nearby. The official
Independent Investigation Board has indicated that the explosion
was caused by the overflow of a tank at the depot. The Board’s
final report was released on December 11, 2008. The civil
procedure for claims, which had not yet been settled, took place
between  October and December 2008. The Court’s decision of
March 20, 2009, declared TOTAL’s UK subsidiary liable for the
accident and solely liable for indemnifying the victims. The
subsidiary appealed the decision. The appeal trial took place in
January 2010. The Court of Appeals, by a decision handed down
on March 4, 2010, confirmed the prior judgment. The Supreme
Court of United Kingdom has partially authorized TOTAL’s UK
subsidiary to contest the decision. TOTAL’s UK subsidiary finally
decided to withdraw from this recourse due to settlement
agreements reached in mid-February 2011.

The Group carries insurance for damage to its interests in these
facilities, business interruption and civil liability claims from third parties.
The provision for the civil liability that appears in the Group’s
consolidated financial statements as of December 31, 2011, stands 
at €80 million after taking into account the payments previously made.

The Group believes that, based on the information currently
available, on a reasonable estimate of its liability and on provisions
recognized, this accident should not have a significant impact 
on the Group’s financial situation or consolidated results.

In addition, on December 1, 2008, the Health and Safety 
Executive (HSE) and the Environment Agency (EA) issued a Notice
of prosecution against five companies, including TOTAL’s UK
subsidiary. By a judgment on July 16, 2010, the subsidiary was
fined £3.6 million and paid it. The decision takes into account a
number of elements that have mitigated the impact of the charges
brought against it.

Erika

Following the sinking in December 1999 of the Erika, a tanker 
that was transporting products belonging to one of the Group
companies, the Tribunal de grande instance of Paris convicted
TOTAL S.A. of marine pollution pursuant to a judgment issued 
on January 16, 2008, finding that TOTAL S.A. was negligent in its
vetting procedure for vessel selection, and ordering TOTAL S.A. 
to pay a fine of €375,000. The Court also ordered compensation to

268

TOTAL. Registration Document 2011

Consolidated Financial Statements 9

Notes to the Consolidated Financial Statements

be paid to those affected by the pollution from the Erika up to an
aggregate amount of €192 million, declaring TOTAL S.A. jointly 
and severally liable for such payments together with the Erika’s
inspection and classification firm, the Erika’s owner and the Erika’s
manager.

TOTAL has appealed the verdict of January 16, 2008. In the
meantime, it nevertheless proposed to pay third parties who so
requested definitive compensation as determined by the Court.
Forty-two third parties have been compensated for an aggregate
amount of €171.5 million.

By a decision dated March 30, 2010, the Court of Appeal of Paris
upheld the lower Court verdict pursuant to which TOTAL S.A. was
convicted of marine pollution and fined €375,000. TOTAL appealed
this decision to the French Supreme Court (Cour de cassation).

However, the Court of Appeal ruled that TOTAL S.A. bears no civil
liability according to the applicable international conventions and
consequently ruled that TOTAL S.A. be not convicted.

To facilitate the payment of damages awarded by the Court of
Appeal in Paris to third parties against Erika’s controlling and
classification firm, the ship-owner and the ship-manager, a global
settlement agreement was signed late 2011 between these parties
and TOTAL S.A. under the auspices of the IOPC Fund. Under this
global settlement agreement, each party agreed to the withdrawal
of all civil proceedings initiated against all other parties to the
agreement.

TOTAL S.A. believes that, based on the information currently
available, the case should not have a significant impact on the
Group’s financial situation or consolidated results.

Blue Rapid and the Russian Olympic Committee -
Russian regions and Interneft

Blue Rapid, a Panamanian company, and the Russian Olympic
Committee filed a claim for damages with the Paris Commercial
Court against Elf Aquitaine, alleging a so-called non-completion 
by a former subsidiary of Elf Aquitaine of a contract related to an
exploration and production project in Russia negotiated in the
early 1990s. Elf Aquitaine believed this claim to be unfounded and
opposed it. On January 12, 2009, the Commercial Court of Paris
rejected Blue Rapid’s claim against Elf Aquitaine and found that the
Russian Olympic Committee did not have standing in the matter.
Blue Rapid and the Russian Olympic Committee appealed this
decision. On June 30, 2011, the Court of Appeal of Paris dismissed
as inadmissible the claim of Blue Rapid and the Russian Olympic
Committee against Elf Aquitaine, notably on the grounds of the
contract’s termination. Blue Rapid and the Russian Olympic
Committee appealed this decision to the French Supreme Court.

In connection with the same facts, and fifteen years after the
termination of the exploration and production contract, a Russian
company, which was held not to be the contracting party to the
contract, and two regions of the Russian Federation which were 
not even parties to the contract, have launched an arbitration
procedure against the aforementioned former subsidiary of 
Elf Aquitaine that was liquidated in 2005, claiming alleged damages
of U.S.$ 22.4 billion. For the same reasons as those successfully
adjudicated by Elf Aquitaine against Blue Rapid and the 
Russian Olympic Committee, the Group considers this claim to 
be unfounded as to a matter of law or fact. The Group has lodged
a criminal complaint to denounce the fraudulent claim which the
Group believes it is a victim of and, has taken and reserved its

rights to take other actions and measures to defend its interests.

Iran

In 2003, the United States Securities and Exchange Commission
(SEC) followed by the Department of Justice (DoJ) issued a 
formal order directing an investigation in connection with the pursuit
of business in Iran, by certain oil companies including, among
others, TOTAL.

The inquiry concerns an agreement concluded by the Company
with a consultant concerning a gas field in Iran and aims to verify
whether certain payments made under this agreement would have
benefited Iranian officials in violation of the Foreign Corrupt
Practices Act (FCPA) and the Company’s accounting obligations.

Investigations are still pending and the Company is cooperating
with the SEC and the DoJ. In 2010, the Company opened talks
with U.S. authorities, without any acknowledgement of facts, to
consider an out-of-court settlement as it is often the case in this
kind of proceeding.

Late in 2011, the SEC and the DoJ proposed to TOTAL out-of-court
settlements that would close their inquiries, in exchange for
TOTAL’s committing to a number of obligations and paying fines. 
As TOTAL was unable to agree to several substantial elements of
the proposal, the Company is continuing discussions with the U.S.
authorities. The Company is free not to accept an out-of-court
settlement solution, in which case it would be exposed to the risk of
prosecution in the United States.

In this same affair, a parallel judicial inquiry related to TOTAL was
initiated in France in 2006. In 2007, the Company’s Chief Executive
Officer was placed under formal investigation in relation to this
inquiry, as the former President of the Middle East department of
the Group’s Exploration & Production division. The Company has
not been notified of any significant developments in the
proceedings since the formal investigation was launched.

At this point, the Company cannot determine when these investigations
will terminate, and cannot predict their results, or the outcome of
the talks that have been initiated. Resolving these cases is not
expected to have a significant impact on the Group’s financial
situation or consequences on its future planned operations.

Oil-for-Food Program

Several countries have launched investigations concerning possible
violations related to the United Nations (UN) Oil-for-Food program 
in Iraq.

Pursuant to a French criminal investigation, certain current or
former Group employees were placed under formal criminal
investigation for possible charges as accessories to the
misappropriation of corporate assets and as accessories to the
corruption of foreign public agents. The Chairman and Chief
Executive Officer of the Company, formerly President of the Group’s
Exploration & Production division, was also placed under formal
investigation in October 2006. In 2007, the criminal investigation
was closed and the case was transferred to the Prosecutor’s office.
In 2009, the Prosecutor’s office recommended to the investigating
judge that the case against the Group’s current and former
employees and TOTAL’s Chairman and Chief Executive Officer not
be pursued.

In early 2010, despite the recommendation of the Prosecutor’s
office, a new investigating judge, having taken over the case,

Registration Document 2011. TOTAL

269

9 Consolidated Financial Statements

Notes to the Consolidated Financial Statements

decided to indict TOTAL S.A. on bribery charges as well as
complicity and influence peddling. The indictment was brought
eight years after the beginning of the investigation without any new
evidence being introduced.

In October 2010, the Prosecutor’s office recommended to the
investigating judge that the case against TOTAL S.A., the Group’s
current and former employees and TOTAL’s Chairman and Chief
Executive Officer not be pursued. However, by ordinance notified in
early August 2011, the investigating judge on the matter decided to
send the case to trial.

The Company believes that its activities related to the Oil-for-Food
program have been in compliance with this program, as organized
by the UN in 1996.

The Volcker report released by the independent investigating committee
set up by the UN had discarded any bribery grievance within the
framework of the Oil-For-Food program with respect to TOTAL.

Italy

As part of an investigation led by the Prosecutor of the Republic of
the Potenza Court, Total Italia and certain Group’s employees are
the subject of an investigation related to certain calls for tenders that
Total Italia made for the preparation and development of an oil field.
On February 16, 2009, as a preliminary measure before the
proceedings go before the Court, the preliminary investigation judge
of Potenza served notice to Total Italia of a decision that would
suspend the concession for this field for one year. Total Italia has
appealed the decision by the preliminary investigation judge before
the Court of Appeal of Potenza. In a decision dated April 8, 2009,
the Court reversed the suspension of the concession and appointed
for one year, i.e. until February 16, 2010, a judicial administrator to
supervise the operations related to the development of the
concession, allowing the Tempa Rossa project to continue.

The criminal investigation was closed in the first half of 2010. 
The preliminary hearing judge, who will decide whether the case
shall be returned to the Criminal Court to be judged on the merits,
held the first hearing on December 6, 2010. The proceedings
before the Judge of the preliminary hearing are still pending.

In 2010, Total Italia’s exploration and production operations were
transferred to Total E&P Italia and refining and marketing operations
were merged with those of Erg Petroli.

Libya

During the financial year 2011, the Group’s activities were affected
by the security context in Libya, and the Group’s production was
gradually shut down as from the end of February. The Group’s
production started up again at the end of September 2011 on the
offshore Al Jurf field located in zones 15, 16 & 32 (ex C137) at the
level existing before the events, and has gradually restarted since
October 2011 in onshore zones 129, 130 and 131. The restart of
the Group’s production on the other onshore zones is expected to
occur progressively in 2012.

In June 2011, the United States Securities and Exchange
Commission (SEC) issued to certain oil companies - including,
among others, TOTAL - a formal request for information related to
their operations in Libya. TOTAL is cooperating with this non public
investigation.

Yemen

During the financial year 2011, the Group’s activities were not
significantly impacted by the security context in Yemen, but the
Group nevertheless reorganized locally to minimize the risks to its
personnel. In addition, on October 15, 2011, the gas pipeline
supplying Yemen LNG was sabotaged, and then repaired with no
delay, enabling LNG production to resume as from
October 26, 2011.

Syria

In May 2011, the European Union adopted measures with criminal
and financial penalties that prohibit the supply of certain equipment
to Syria, as well as certain financial and asset transactions with
respect to a list of named individuals and entities. These measures
apply to European persons and to entities constituted under the laws
of a EU Member State. In September 2011, the EU adopted further
measures, including, notably, a prohibition on the purchase, import or
transportation from Syria of crude oil and petroleum products. Since
early September 2011, the Group ceased to purchase hydrocarbons
from Syria. On December 1, 2011, the EU extended sanctions
against, among others, three state-owned Syrian oil firms, including
General Petroleum Corporation, the Group’s co-contracting partner
in PSA 1988 (Deir Es Zor license) and the Tabiyeh contract. Since
early December 2011, TOTAL has ceased its activities that contribute
to oil and gas production in Syria.

270

TOTAL. Registration Document 2011

Consolidated Financial Statements 9

Notes to the Consolidated Financial Statements

33) Other information

Research and development costs incurred by the Group in 2011
amounted to €776 million (€715 million in 2010 and €650 million
in 2009), corresponding to 0.4% of the sales.

The staff dedicated in 2011 to these research and development
activities are estimated at 3,946 people (4,087 in 2010 and 
4,016 in 2009).

34) Changes in progress in the Group structure

– TOTAL signed in March 2011 agreements for the acquisition in
Uganda of a one-third interest in Blocks 1, 2 and 3A held by
Tullow Oil plc for $1,467 million (amount as of January 1, 2010,
to which will add costs of interim period). Following this
acquisition, TOTAL would become an equal partner with 
Tullow and CNOOC in the blocks, each with a one-third interest
and each being an operator of one of the blocks. Subject 
to the decision of the Authorities, TOTAL would be the operator
of Block 1.

– TOTAL announced in February 2012 the signature of an

agreement with Sinochem to sell its interests in the Cusiana field
and in OAM and ODC pipelines. This transaction is subject to
approval by the relevant authorities.

– As of December 31, 2010, the sections “Assets classified as held

for sale” and “Liabilities directly associated with the assets
classified as held for sale” included the assets and liabilities of
Total E&P Cameroun, of Joslyn and of photocure and coatings
resins businesses.

Registration Document 2011. TOTAL

271

9 Consolidated Financial Statements

Notes to the Consolidated Financial Statements

35) Consolidation scope

As of December 31, 2011, 870 entities are consolidated of which 783 are fully consolidated, 
and 87 are accounted for under the equity method (identified with the letter E). This simplified
organizational chart shows the main consolidated entities. For each of them, the Group interest
is mentioned between brackets. This chart of legal detentions is not exhaustive and does not
reflect neither the operational structure nor the relative economic size of the Group entities 
and the business segments.

Treasury shares 
& TOTAL shares 
owned by Group
subsidiaries : 4.6%

TOTAL S.A.

67.9%

32.1%

65.8%

34.2%

TOTAL RAFFINAGE MARKETING
(100%)

TOTAL E & P HOLDINGS
(100%)

AS24
Totalgaz SNC
TOTAL Lubrifiants S.A.
TOTAL Fluides
Urbaine des Pétroles
TOTAL (Philippines) Corp.
TOTAL Belgium

(100%)
(100%)
(100%)
(100%)
(100%)
(100%)
(100%)

TOTAL / T.R.M. 
other common subsidiaries

S.A. de la Raffinerie des Antilles

(50%) E

TOTAL E & P Russie
TOTAL E & P Yamal
Yamal LNG

TOTAL E & P Arctic Russia

Novatek
TOTAL (BTC) Ltd.
TOTAL E & P Nigeria Ltd.
TOTAL E & P Algérie
TOTAL E & P Angola
TOTAL E & P Libye
TOTAL Abu Al Bu Khoosh
TOTAL South Pars
Elf Petroleum Iran
TOTAL E & P Oman
TOTAL Qatar Oil & Gas
TOTAL E & P Qatar
TOTAL E & P Syrie
TOTAL E & P Yémen
TOTAL E & P Indonésie
TOTAL E & P Myanmar
TOTAL Profils Pétroliers
TOTAL E & P Thaïland
TOTAL Austral
TOTAL E & P Canada Ltd.
TOTAL E & P Bolivie
TOTAL LNG Angola Ltd.
Angola LNG Ltd.

Brass Holdings Company Ltd.

Brass LNG Ltd.

Qatar Liquefied Gas Company Ltd.
TOTAL Yemen LNG Company Ltd.

Yemen LNG

TOTAL Holding Dolphin Amont Ltd.

TOTAL E & P Dolphin Upstream Ltd.

TOTAL Dolphin Midstream Ltd.

Dolphin Energy Ltd.

(100%)
(100%)
(31.3%) E
(100%)
(14.1%) E
(100%)
(100%)
(100%)
(100%)
(100%)
(100%)
(100%)
(100%)
(100%)
(100%)
(100%)
(100%)
(100%)
(100%)
(100%)
(100%)
(100%)
(100%)
(100%)
(100%)
(100%)
(13.6%) E
(100%)
(17.0%) E
(10,0%) E
(100%)
(39.6%) E
(100%)
(100%)
(100%)
(24.5%) E

TOTAL / Total E & P Holdings 
other common subsidiairies

TOTAL Trading and Marketing Canada LP

(100%)

TOTAL Subsidiaries 
100%

TOTAL E & P Kazakhstan
TOTAL E & P Nigeria SAS

Total Upstream Nigeria Ltd.

TOTAL Coal South Africa Ltd.
TOTAL Gasandes S.A.
CDF Energie
TOTAL Venezuela
Petrocedeño
TOTAL E & P USA, Inc.
TOTAL E & P Chine
TOTAL E & P Malaysia
TOTAL E & P Australia
TOTAL E & P Mauritanie
TOTAL E & P Iraq
TOTAL E & P Côte d'Ivoire
TOTAL E & P Guyane française
TOTAL E&P Golfe Holdings Ltd.
TOTAL E&P Golfe Ltd.

Qatar Liquefied Gas Co. Ltd. II (Train B)

TOTAL Energie Développement

Ténésol

TOTAL Gaz & Energies Nouvelles Holding

Géosud
Gaz Transport et Technigaz
TOTAL Energie Solaire Concentrée

TOTAL Abengoa Solar Emirates Investment
Company

TOTAL E & P Holding Australia
TOTAL E & P Holding Ichtys

Ichthys LNG Ltd.

TOTAL Outre-Mer

Total Petroleum Puerto Rico Corp.

TOTAL (China) Investments
Air Total International
TOTAL Refining Saudi Arabia SAS

Saudi Aramco Total Refining & Petrochemical
Company

Chartering & Shipping Services S.A.
TOTAL International Ltd.
Atlantic Trading & Marketing

Total Trading Canada Limited

Cray Valley S.A.
TOTAL Chimie

Hutchinson S.A.
Total Petrochemicals Iberica
PetroFina S.A.

TOTAL Oil Asia-Pacific Pte Ltd.
Omnium Insurance and Reinsurance Cy
TOTAL Gestion USA

TOTAL Holdings USA, Inc.
TOTAL Petrochemicals USA, Inc.

TOTAL Gas & Power North America 

Hutchinson Corporation

TOTAL Capital
TOTAL Treasury
TOTAL Finance
TOTAL Finance Exploitation
TOTAL Capital Canada Ltd.

(100%)
(100%)
(100%)
(100%)
(100%)
(100%)
(100%)
(30.3%) E
(100%)
(100%)
(100%)
(100%)
(100%)
(100%)
(100%)
(100%)
(100%)
(100%)
(16.7%) E
(100%)
(100%)
(100%)
(71.1%) E
(30%) E
(100%)

(50%) E
(100%)
(100%)
(24%) E
(100%)
(100%)
(100%)
(100%)
(100%)

(37.5%) E
(100%)
(100%)
(100%)
(100%)
(100%)
(100%)
(100%)
(100%)
(100%)
(100%)
(100%)
(100%)
(100%)
(100%)
(100%)
(100%)
(100%)
(100%)
(100%)
(100%)
(100%)

TOTAL other subsidiaries

TOTAL South Africa
Zeeland Refinery N.V.
Total Tractebel Emirates Power Cy

(50.1%)
(55%)
(50 %) E

272

TOTAL. Registration Document 2011

Consolidated Financial Statements 9

Notes to the Consolidated Financial Statements

The business segments are identified with the following colors:
Upstream
Downstream
Chemicals
Holding

100%

Elf Aquitaine
(100%)

100%

Elf Exploration Production
(100%)

53.2%

16.9%

29.9%

TOTAL HOLDINGS EUROPE
(100%)

TOTAL Holdings UK Ltd.

TOTAL Upstream UK Ltd.
TOTAL Midstream UK Ltd.
Elf Petroleum UK Plc

South Hook LNG Terminal Company Ltd.

TOTAL UK Ltd.
Samsung Total Petrochemicals

TOTAL E & P Norge AS
TOTAL E & P Italia Spa
TOTAL Holdings Nederland B.V.
TOTAL E & P Nederland B.V.
TOTAL E & P Azerbaidjan B.V.
TOTAL E & P Bornéo B.V.
Tepma Colombie
TOTAL Oil & Gas Venezuela B.V.
TOTAL Shtokman B.V.

Shtokman Development A.G.

TOTAL Termokarstovoye B.V.
Terneftegaz J.S.C.
TOTAL E & P Absheron B.V.
TOTAL Nederland N.V.

TOTALErg
TOTAL Mineraloel und Chemie GmbH

TOTAL Deutschland GmbH
TOTAL Raffinerie Mitteldeutschland

Atotech BV

(100%)
(100%)
(100%)
(100%)
(8.3%) E
(100%)
(50%) E
(100%)
(100%)
(100%)
(100%)
(100%)
(100%)
(100%)
(100%)
(100%)
(25%) E
(100%)
(49%) E
(100%)
(100%)
(49%) E
(100%)
(100%)
(100%)
(100%)

Elf Aquitaine subsidiaries 
100%

TOTAL E & P France
TOTAL E & P Congo
TOTAL E & P Do Brazil
TOTAL Participations Petrolières Gabon
TOTAL Gaz & Electricité Holdings France 

TOTAL LNG Nigeria Ltd.

NLNG

TOTAL Infrastructures Gaz France
TOTAL Energie Gaz
Hazira LNG Private Ltd.
TOTAL Gas and Power U.S.A.

SunPower
AE Polysilicon Corporation
Amyris

TOTAL (Africa) Ltd.
TOTSA Total Oil Trading S.A.
Socap International Ltd.
Sofax Banque
Socap S.A.S.
Elf Aquitaine Fertilisants
Grande Paroisse S.A.
G.P.N. S.A.

Elf Aquitaine other subsidiaries

TOTAL Gabon 
Rosier

(100%)
(100%)
(100%)
(100%)
(100%)
(100%)
(15%) E
(100%)
(100%)
(26%) E
(100%)
(59.7%)

(30%) E
(21.3%) E
(100%)
(100%)
(100%)
(100%)
(100%)
(100%)
(100%)
(100%)

(58.3%)
(56.9%)

TOTAL /Elf Aquitaine 
other common subsidiaries

TOTAL Nigeria
TOTAL Turkiye
TOTAL Kenya
TOTAL Sénégal
TOTAL Petrochemicals France

Qatar Petrochemical Company Ltd.
Qatofin Company Ltd.

Bostik Holding S.A.
Bostik S.A.

(61.7%)
(100%)
(87.3%)
(95.1%)
(100%)
(20%) E
(49.1%) E
(100%)
(100%)

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 Supplemental oil and gas information (unaudited) 10

 Supplemental oil and gas information 
(unaudited)

1.     Oil and gas information pursuant 
       to FASB Accounting Standards Codification 932                                             276

1.1.       Preparation of reserves estimates  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .276
1.2.       Proved developed reserves  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .276
1.3.       Proved undeveloped reserves  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .277
1.4.       Estimated proved reserves of oil, bitumen and gas reserves  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .277
1.5.       Results of operations for oil and gas producing activities  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .285
1.6.       Cost incurred . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .287
1.7.       Capitalized costs related to oil and gas producing activities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .288
1.8.       Standardized measure of discounted future net cash flows (excluding transportation)  . . . . . . . . . . . . . . . . . . . . . . . . . . . .289
1.9.       Changes in the standardized measure of discounted future net cash flows  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .291

2.     Other information                                                                                             292

2.1.       Net gas production, production prices and production costs  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .292

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10 Supplemental oil and gas information (unaudited)

Oil and gas information pursuant to FASB Accounting Standards Codification 932

1. Oil and gas information pursuant to FASB 
Accounting Standards Codification 932

As from 2009, the amendments to the Securities and Exchange
Commission (SEC) Rule 4-10 of Regulation S-X set forth in the
“Modernization of Oil and Gas Reporting” release (SEC Release
n° 33-8995) and the Financial Accounting Standard Board (FASB)
Accounting Standards Update regarding Extractive Activities - 
Oil and Gas (ASC 932) change a number of reserves estimation
and disclosure requirements. As a reminder, in terms of reserves

estimation, the main changes are: the use of an average price
instead of a single year-end price; the use of new reliable
technologies to assess proved reserves; and the inclusion, 
under certain conditions, of non-traditional sources as oil 
and gas producing activities. The revised rules form the basis 
of the 2011, 2010 and 2009 year-end estimation 
of proved reserves.

1.1. Preparation of reserves estimates

The estimation of reserves is an ongoing process which is done within
affiliates by experienced geoscientists, engineers and economists
under the supervision of each affiliate’s General Management.
Persons involved in reserves evaluation are trained to follow 
SEC-compliant internal guidelines and policies regarding criteria 
that must be met before reserves can be considered as proved.

The technical validation process relies on a Technical Reserves
Committee that is responsible for approving proved reserves
changes above a certain threshold and technical evaluations of
reserves associated with any investment decision that requires
approval from the Exploration & Production Executive Committee.
The Chairman of the Technical Reserves Committee is appointed
by the Senior Management of Exploration & Production and its
members represent expertise in reservoir engineering, production
geology, production geophysics, drilling, and development studies.

An internal control process related to reserves estimation is well
established within TOTAL and involves the following elements:

– A central Reserve Entity whose responsibility is to consolidate,

document and archive the Group’s reserves; to ensure
coherence of evaluations worldwide; to maintain the Corporate
Reserves Guidelines Standards in line with SEC guidelines 
and policies; to deliver training on reserves evaluation and
classification; and to conduct periodically in-depth technical
review of reserves for each affiliate.

– An annual review of affiliates reserves conducted by an internal
group of specialists selected for their expertise in geosciences
and engineering or their knowledge of the affiliate. All members 
of this group chaired by the Reserves Vice-president and
composed of at least three Technical Reserves Committee
members are knowledgeable in the SEC guidelines for proved
reserves evaluation. Their responsibility is to provide an
independent review of reserves changes proposed by affiliates
and ensure that reserves are estimated using appropriate
standards and procedures.

1.2. Proved developed reserves

– At the end of the annual review carried out by the Development

Division, an SEC Reserves Committee chaired by the
Exploration & Production Finance Senior Vice President and
comprised of the Development, Exploration, Strategy and Legal
Senior Vice Presidents, or their representatives, as well as the
Chairman of the Technical Reserves Committee and the
Reserves Vice-President, approves the SEC reserve booking
proposals regarding criteria that are not dependent upon
reservoir and geosciences techniques. The results of the 
annual review and the proposals for including revisions or
additions of SEC Proved Reserves are presented to the
Exploration & Production Executive Committee for approval
before final validation by the Group Executive Management.

The reserves evaluation and control process is audited periodically
by the Group’s internal auditors who verify the effectiveness of the
reserves evaluation process and control procedures.

The reserves Vice-President (RVP) is the technical person
responsible for preparing the reserves estimates for the Group.
Appointed by the President of Exploration & Production, the RVP
supervises the Reserve Entity, chairs the annual review of reserves,
and is a member of the Technical Reserves Committee and the
SEC Reserves Committee. The RVP has over thirty years of
experience in the oil & gas industry. He previously held several
management positions in the Group in reservoir engineering and
geosciences, and has more than fifteen years of experience in 
the field of reserves evaluation and control process. He holds an
engineering degree from Institut National des Sciences Appliquées,
Lyon, France, and a petroleum engineering degree from École
Nationale Supérieure du Pétrole et des Moteurs (IFP School),
France. He is a past member and past chairman of the Society 
of Petroleum Engineering Oil and Gas Reserves Committee and 
a member of the UNECE (United Nations Economic Commission
for Europe) Expert Group on Resource Classification.

At the end of 2011, proved developed reserves of oil and gas
were 6,046 Mboe and represented 53% of the proved reserves. 
At the end of 2010, proved developed reserves of oil and gas
were 5,708 Mboe and represented 53% of the proved reserves. 
At the end of 2009, proved developed reserves of oil and gas

were 5,835 Mboe and represented 56% of the proved reserves.
Over the past three years, the level of proved developed reserves
has remained above 5.7 Bboe and over 53% of proved reserves,
illustrating TOTAL’s ability to consistently transfer proved
undeveloped reserves into developed status.

276

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Supplemental oil and gas information (unaudited) 10

1.3. Proved undeveloped reserves

As of December 31, 2011, TOTAL’s combined proved undeveloped
reserves of oil and gas were 5,377 Mboe as compared to 4,987 Mboe
at the end of 2010. The net increase of 390 Mboe of proved
undeveloped reserves is due to the addition of +639 Mboe of
undeveloped reserves related to extensions and discoveries, a net
increase of +401 Mboe due to acquisitions/divestitures, the revision
of -168 Mboe of previous estimates (partly resulting from negative
price effects), and the transfer of 482 Mboe from proved
undeveloped reserves to proved developed reserves. In 2011, 
the costs incurred to develop proved undeveloped reserves (PUDs)
was €10.2 billion, which represents 84% of 2011 development
costs incurred, and was related to projects located for the most
part in Angola, Australia, Canada, Kazakhstan, Nigeria, Norway,
United Kingdom and Russia.

Approximately 57% of the Group’s proved undeveloped reserves
are associated with producing projects and are located for the most
part in Angola, Canada, Nigeria, Norway, and Venezuela. These
reserves are expected to be developed over time as part of initial
field development plans or additional development phases. 
The timing to bring these proved reserves into production will
depend upon several factors including reservoir performance,
surface facilities or plant capacity constraints and contractual
limitations on production level. The remaining proved undeveloped
reserves correspond to undeveloped fields or assets for which 
a development has been sanctioned or is in progress.

The Group’s portfolio of projects includes a few large scale and
complex developments for which it anticipates that it may take
more than five years from the time of recording proved reserves 
to the start of production. These specific projects represent
approximately 26% of the Group’s proved undeveloped reserves
and include the development of a giant field in Kazakhstan, deep

offshore developments in Angola, Nigeria and the United Kingdom
and development of oil sands in Canada. These projects are highly
complex to develop due to a combination of factors that include,
among others, the nature of the reservoir rock and fluid properties,
challenging operating environments and the size of the projects. 
In addition, some of these projects are generally designed and
optimized for a given production capacity that controls the pace at
which the field is developed and the wells are drilled. At production
start-up, only a portion of the proved reserves are developed 
in order to deliver sufficient production potential to meet capacity
constraints and contractual obligations. The remaining PUD’s
associated with the complete development plan will therefore
remain undeveloped for more than five years following project
approval and booking. Under these specific circumstances, 
the Group believes that it is justified to report as proved reserves
the level of reserves used in connection with the approved project,
despite the fact that some of these PUDs may remain undeveloped
for more than five years. In addition, TOTAL has demonstrated in
recent years the Group’s ability to successfully develop and bring
into production similar large scale and complex projects, including
the development of deep-offshore fields in Angola, Nigeria, the
Republic of Congo, HP/HT fields in the United Kingdom, heavy oil
projects in Venezuela and LNG projects in Qatar, Yemen, Nigeria
and Indonesia.

Information shown in the following tables is presented in
accordance with the FASB’s ASC 932 and the requirements of 
the SEC Regulation S-K (Items 1200 to 1208).

The tables provided below are presented by the following
geographic areas: Europe, Africa, the Americas, Middle East 
and Asia (including CIS).

1.4. Estimated proved reserves of oil, bitumen and gas reserves

The following tables present, for oil, bitumen and gas reserves, 
an estimate of the Group’s oil, bitumen and gas quantities by
geographic areas as of December 31, 2011, 2010 and 2009.
Quantities shown concern proved developed and undeveloped
reserves together with changes in quantities for 2011, 2010
and 2009.

The definitions used for proved, proved developed and proved
undeveloped oil and gas reserves are in accordance with the
revised Rule 4-10 of SEC Regulation S-X.

All references in the following tables to reserves or production 
are to the Group’s entire share of such reserves or production. 
TOTAL’s worldwide proved reserves include the proved reserves 
of its consolidated subsidiaries as well as its proportionate share 
of the proved reserves of equity affiliates.

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10 Supplemental oil and gas information (unaudited)

Oil and gas information pursuant to FASB Accounting Standards Codification 932

1.4.1. Changes in oil, bitumen and gas reserves

(in million barrels of oil equivalent)

Consolidated subsidiaries

Proved developed and undeveloped reserves

Europe

Africa

Americas

Middle East

Asia

Total

Balance as of December 31, 2008                                     1,815             3,646                 732                 530             1,242             7,965

Revisions of previous estimates                                                    46                   76                   14                   (7)                   25               154
Extensions, discoveries and other                                                 18                   53                 284                   76                     -               431
Acquisitions of reserves in place                                                   12                     -                 130                     -                     -               142
Sales of reserves in place                                                             (2)                 (43)                 (14)                     -                     -               (59)
Production for the year                                                             (224)               (266)                 (56)                 (55)               (101)             (702)

Balance as of December 31, 2009                                     1,665             3,466             1,090                 544             1,166             7,931

Revisions of previous estimates                                                    92                 200                   82                 (10)                     1               365
Extensions, discoveries and other                                               182                     -                   18                   96                   30               326
Acquisitions of reserves in place                                                   23                     -                 425                     -                     9               457
Sales of reserves in place                                                           (45)                 (26)                   (5)                     -                   (8)               (84)
Production for the year                                                             (211)               (269)                 (70)                 (56)                 (99)             (705)

Balance as of December 31, 2010                                     1,706             3,371             1,540                 574             1,099             8,290

Revisions of previous estimates                                                  117                 (61)                 (36)                 (68)                 (19)               (67)
Extensions, discoveries and other                                                 57                     6                     -                     -                 588               651
Acquisitions of reserves in place                                                   44                     -                 309                     -                     2               355
Sales of reserves in place                                                                -                 (65)                     -                     -                     -               (65)
Production for the year                                                             (187)               (237)                 (75)                 (56)                 (93)             (648)

Balance as of December 31, 2011                                     1,737             3,014             1,738                 450             1,577             8,516

Minority interest in proved developed and undeveloped reserves as of                                                                                                                                                       

December 31, 2009                                                                     26                   98                     -                     -                     -               124
December 31, 2010                                                                     26                 100                     -                     -                     -               126

December 31, 2011                                                                     -                   98                     -                     -                     -                   98

(in million barrels of oil equivalent)

Equity affiliates

Proved developed and undeveloped reserves

Europe

Africa

Americas

Middle East

Asia

Total

Balance as of December 31, 2008                                             -                   98                 527             1,868                     -             2,493

Revisions of previous estimates                                                       -                   10                   (7)                   51                     -                 54
Extensions, discoveries and other                                                   -                     -                     -                 136                     -               136
Acquisitions of reserves in place                                                      -                     -                     -                     -                     -                   -
Sales of reserves in place                                                                -                     -                     -                     -                     -                   -
Production for the year                                                                    -                   (8)                 (18)               (105)                     -             (131)

Balance as of December 31, 2009                                             -                 100                 502             1,950                     -             2,552

Revisions of previous estimates                                                       -                   14                     4                   (2)                     -                 16
Extensions, discoveries and other                                                   -                     -                     -                     -                     -                   -
Acquisitions of reserves in place                                                      -                     -                     -                     -                     -                   -
Sales of reserves in place                                                                -                     -                     -                     -                     -                   -
Production for the year                                                                    -                   (7)                 (20)               (136)                     -             (163)

Balance as of December 31, 2010                                             -                 107                 486             1,812                     -             2,405

Revisions of previous estimates                                                       -                   (1)                   (8)                 (20)                     -               (29)
Extensions, discoveries and other                                                   -                     -                     -                     -                     -                   -
Acquisitions of reserves in place                                                      -                     -                     -                     -                 779               779
Sales of reserves in place                                                                -                 (24)                   (4)                 (11)                     -               (39)
Production for the year                                                                    -                   (4)                 (18)               (152)                 (35)             (209)

Balance as of December 31, 2011                                             -                   78                 456             1,629                 744             2,907

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Supplemental oil and gas information (unaudited) 10

(in million barrels of oil equivalent)

Consolidated subsidiaries and equity affiliates

Europe

Africa

Americas

Middle East

Asia

Total

As of December 31, 2009                                                                                                                                                                               

Proved developed and undeveloped reserves                 1,665             3,566             1,592             2,494             1,166           10,483

Consolidated subsidiaries                                                        1,665             3,466             1,090                 544             1,166            7,931
Equity affiliates                                                                                 -                 100                 502             1,950                     -            2,552

Proved developed reserves                                               1,096             1,775                 631             1,918                 415             5,835

Consolidated subsidiaries                                                        1,096             1,745                 503                 482                 415            4,241
Equity affiliates                                                                                 -                   30                 128             1,436                     -            1,594

Proved undeveloped reserves                                               569             1,791                 961                 576                 751             4,648

Consolidated subsidiaries                                                           569             1,721                 587                   62                 751            3,690
Equity affiliates                                                                                 -                   70                 374                 514                     -               958

As of December 31, 2010                                                                                                                                                                               

Proved developed and undeveloped reserves                 1,706             3,478             2,026             2,386             1,099           10,695

Consolidated subsidiaries                                                        1,706             3,371             1,540                 574             1,099            8,290
Equity affiliates                                                                                 -                 107                 486             1,812                     -            2,405

Proved developed reserves                                                   962             1,692                 638             2,055                 361             5,708

Consolidated subsidiaries                                                           962             1,666                 505                 427                 361            3,921
Equity affiliates                                                                                 -                   26                 133             1,628                     -            1,787

Proved undeveloped reserves                                               744             1,786             1,388                 331                 738             4,987

Consolidated subsidiaries                                                           744             1,705             1,035                 147                 738            4,369
Equity affiliates                                                                                 -                   81                 353                 184                     -               618

As of December 31, 2011                                                                                                                                                                               

Proved developed and undeveloped reserves                 1,737             3,092             2,194             2,079             2,321           11,423

Consolidated subsidiaries                                                        1,737             3,014             1,738                 450             1,577            8,516
Equity affiliates                                                                                 -                   78                 456             1,629                 744            2,907

Proved developed reserves                                                   894             1,660                 647             1,869                 976             6,046

Consolidated subsidiaries                                                           894             1,639                 524                 371                 321            3,749
Equity affiliates                                                                                 -                   21                 123             1,498                 655            2,297

Proved undeveloped reserves                                               843             1,432             1,547                 210             1,345             5,377

Consolidated subsidiaries                                                           843             1,375             1,214                   79             1,256            4,767
Equity affiliates                                                                                 -                   57                 333                 131                   89               610

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10 Supplemental oil and gas information (unaudited)

Oil and gas information pursuant to FASB Accounting Standards Codification 932

1.4.2. Changes in oil reserves

The oil reserves for the years prior to 2009 include crude oil, natural gas liquids (condensates, LPG) and bitumen reserves.

Bitumen reserves as from 2009 are shown separately.

(in million barrels)

Consolidated subsidiaries

Proved developed and undeveloped reserves

Europe

Africa

Americas

Middle East

Asia

Total

Balance as of December 31, 2008                                         798             2,597                 252                 225                 538             4,410

Revisions of previous estimates                                                    34                   92               (170)                   (4)                   51                   3
Extensions, discoveries and other                                                   8                   38                   22                     1                     -                 69
Acquisitions of reserves in place                                                     1                     -                     -                     -                     -                   1
Sales of reserves in place                                                                -                 (44)                   (1)                     -                     -               (45)
Production for the year                                                             (108)               (223)                 (15)                 (34)                 (17)             (397)

Balance as of December 31, 2009                                         733             2,460                   88                 188                 572             4,041

Revisions of previous estimates                                                    46                 131                     7                   (2)                     -               182
Extensions, discoveries and other                                               146                     -                     2                   82                     4               234
Acquisitions of reserves in place                                                     2                     -                     -                     -                     -                   2
Sales of reserves in place                                                           (37)                 (23)                   (2)                     -                   (7)               (69)
Production for the year                                                               (98)               (218)                 (16)                 (29)                 (15)             (376)

Balance as of December 31, 2010                                         792             2,350                   79                 239                 554             4,014

Revisions of previous estimates                                                    49                 (19)                     9                 (33)                 (24)               (18)
Extensions, discoveries and other                                                 17                     6                     -                     -                   58                 81
Acquisitions of reserves in place                                                   42                     -                     -                     -                     -                 42
Sales of reserves in place                                                                -                 (57)                     -                     -                     -               (57)
Production for the year                                                               (88)               (185)                 (15)                 (25)                 (15)             (328)

Balance as of December 31, 2011                                         812             2,095                   73                 181                 573             3,734

Minority interest in proved developed and undeveloped reserves as of                                                                                                                                                           

December 31, 2009                                                                     12                   88                     -                     -                     -               100
December 31, 2010                                                                     11                   89                     -                     -                     -               100

December 31, 2011                                                                     -                   88                     -                     -                     -                   88

(in million barrels)

Equity affiliates

Proved developed and undeveloped reserves

Europe

Africa

Americas

Middle East

Asia

Total

Balance as of December 31, 2008                                             -                   58                 508                 719                     -             1,285

Revisions of previous estimates                                                       -                 (14)                   (5)                 (15)                     -               (34)
Extensions, discoveries and other                                                   -                     -                     -                 136                     -               136
Acquisitions of reserves in place                                                      -                     -                     -                     -                     -                   -
Sales of reserves in place                                                                -                     -                     -                     -                     -                   -
Production for the year                                                                    -                   (7)                 (18)                 (79)                     -             (104)

Balance as of December 31, 2009                                             -                   37                 485                 761                     -             1,283

Revisions of previous estimates                                                       -                     4                     4                     3                     -                 11
Extensions, discoveries and other                                                   -                     -                     -                     -                     -                   -
Acquisitions of reserves in place                                                      -                     -                     -                     -                     -                   -
Sales of reserves in place                                                                -                     -                     -                     -                     -                   -
Production for the year                                                                    -                   (7)                 (19)                 (84)                     -             (110)

Balance as of December 31, 2010                                             -                   34                 470                 680                     -             1,184

Revisions of previous estimates                                                       -                     2                   (6)                 (12)                     -               (16)
Extensions, discoveries and other                                                   -                     -                     -                     -                     -                   -
Acquisitions of reserves in place                                                      -                     -                     -                     -                   51                 51
Sales of reserves in place                                                                -                 (22)                   (4)                 (12)                     -               (38)
Production for the year                                                                    -                   (4)                 (17)                 (91)                   (3)             (115)

Balance as of December 31, 2011                                             -                   10                 443                 565                   48             1,066

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Supplemental oil and gas information (unaudited) 10

(in million barrels)

Consolidated subsidiaries and equity affiliates

Europe

Africa

Americas

Middle East

Asia

Total

As of December 31, 2009                                                                                                                                                                               

Proved developed and undeveloped reserves                     733             2,497                 573                 949                 572             5,324

Consolidated subsidiaries                                                           733             2,460                   88                 188                 572            4,041
Equity affiliates                                                                                 -                   37                 485                 761                     -            1,283

Proved developed reserves                                                   457             1,331                 187                 728                   65             2,768

Consolidated subsidiaries                                                           457             1,303                   66                 174                   65            2,065
Equity affiliates                                                                                 -                   28                 121                 554                     -               703

Proved undeveloped reserves                                               276             1,166                 386                 221                 507             2,556

Consolidated subsidiaries                                                           276             1,157                   22                   14                 507            1,976
Equity affiliates                                                                                 -                     9                 364                 207                     -               580

As of December 31, 2010                                                                                                                                                                               

Proved developed and undeveloped reserves                     792             2,384                 549                 919                 554             5,198

Consolidated subsidiaries                                                           792             2,350                   79                 239                 554            4,014
Equity affiliates                                                                                 -                   34                 470                 680                     -            1,184

Proved developed reserves                                                   394             1,250                 180                 662                   58             2,544

Consolidated subsidiaries                                                           394             1,226                   53                 151                   58            1,882
Equity affiliates                                                                                 -                   24                 127                 511                     -               662

Proved undeveloped reserves                                               398             1,134                 369                 257                 496             2,654

Consolidated subsidiaries                                                           398             1,124                   26                   88                 496            2,132
Equity affiliates                                                                                 -                   10                 343                 169                     -               522

As of December 31, 2011                                                                                                                                                                               

Proved developed and undeveloped reserves                     812             2,105                 516                 746                 621             4,800

Consolidated subsidiaries                                                           812             2,095                   73                 181                 573            3,734
Equity affiliates                                                                                 -                   10                 443                 565                   48            1,066

Proved developed reserves                                                   351             1,206                 165                 565                   91             2,378

Consolidated subsidiaries                                                           351             1,202                   48                 116                   50            1,767
Equity affiliates                                                                                 -                     4                 117                 449                   41               611

Proved undeveloped reserves                                               461                 899                 351                 181                 530             2,422

Consolidated subsidiaries                                                           461                 893                   25                   65                 523            1,967
Equity affiliates                                                                                 -                     6                 326                 116                     7               455

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Oil and gas information pursuant to FASB Accounting Standards Codification 932

1.4.3. Changes in bitumen reserves

Bitumen reserves as of December 31, 2008 and before are included in oil reserves presented in the table “Changes in oil reserves”.

(in million barrels)

Consolidated subsidiaries

Proved developed and undeveloped reserves

Europe

Africa

Americas

Middle East

Asia

Total

Balance as of December 31, 2008                                             -                     -                     -                     -                     -                     -

Revisions of previous estimates                                                       -                     -                 176                     -                     -               176
Extensions, discoveries and other                                                   -                     -                 192                     -                     -               192
Acquisitions of reserves in place                                                      -                     -                     -                     -                     -                   -
Sales of reserves in place                                                                -                     -                     -                     -                     -                   -
Production for the year                                                                    -                     -                   (3)                     -                     -                 (3)

Balance as of December 31, 2009                                             -                     -                 365                     -                     -                 365

Revisions of previous estimates                                                       -                     -                     3                     -                     -                   3
Extensions, discoveries and other                                                   -                     -                     -                     -                     -                   -
Acquisitions of reserves in place                                                      -                     -                 425                     -                     -               425
Sales of reserves in place                                                                -                     -                     -                     -                     -                   -
Production for the year                                                                    -                     -                   (4)                     -                     -                 (4)

Balance as of December 31, 2010                                             -                     -                 789                     -                     -                 789

Revisions of previous estimates                                                       -                     -               (109)                     -                     -             (109)
Extensions, discoveries and other                                                   -                     -                     -                     -                     -                   -
Acquisitions of reserves in place                                                      -                     -                 308                     -                     -               308
Sales of reserves in place                                                                -                     -                     -                     -                     -                   -
Production for the year                                                                    -                     -                   (4)                     -                     -                 (4)

Balance as of December 31, 2011                                             -                     -                 984                     -                     -                 984

Proved developed reserves as of                                                                                                                                                                   

December 31, 2009                                                                         -                     -                   19                     -                     -                 19
December 31, 2010                                                                         -                     -                   18                     -                     -                 18

December 31, 2011                                                                     -                     -                   21                     -                     -                   21

Proved undeveloped reserves as of                                                                                                                                                               

December 31, 2009                                                                         -                     -                 346                     -                     -               346
December 31, 2010                                                                         -                     -                 771                     -                     -               771

December 31, 2011                                                                     -                     -                 963                     -                     -                 963

There are no bitumen reserves for equity affiliates.

There are no minority interests for bitumen reserves.

282

TOTAL. Registration Document 2011

Oil and gas information pursuant to FASB Accounting Standards Codification 932

Supplemental oil and gas information (unaudited) 10

1.4.4. Changes in gas reserves

(in billion cubic feet)

Consolidated subsidiaries

Proved developed and undeveloped reserves

Europe

Africa

Americas

Middle East

Asia

Total

Balance as of December 31, 2008                                     5,507             5,529             2,714             1,769             4,098           19,617

Revisions of previous estimates                                                    73               (127)                   25                 (18)               (165)             (212)
Extensions, discoveries and other                                                 55                   61                 382                 399                     -               897
Acquisitions of reserves in place                                                   58                     -                 752                     -                     -               810
Sales of reserves in place                                                           (13)                     -                 (64)                     -                     -               (77)
Production for the year                                                             (633)               (217)               (212)               (122)               (467)          (1,651)

Balance as of December 31, 2009                                     5,047             5,246             3,597             2,028             3,466           19,384

Revisions of previous estimates                                                  271                 346                 415                 (80)                   15               967
Extensions, discoveries and other                                               193                     -                   88                   70                 138               489
Acquisitions of reserves in place                                                 111                     -                     -                     -                   51               162
Sales of reserves in place                                                           (43)                 (20)                 (16)                     -                   (4)               (83)
Production for the year                                                             (617)               (258)               (278)               (151)               (472)          (1,776)

Balance as of December 31, 2010                                     4,962             5,314             3,806             1,867             3,194           19,143

Revisions of previous estimates                                                  358               (216)                 367               (180)                     1               330
Extensions, discoveries and other                                               211                     -                     -                     -             2,824            3,035
Acquisitions of reserves in place                                                   11                     -                     7                     -                   13                 31
Sales of reserves in place                                                                -                 (46)                     -                     -                     -               (46)
Production for the year                                                             (528)               (259)               (317)               (169)               (445)          (1,718)

Balance as of December 31, 2011                                     5,014             4,793             3,863             1,518             5,587           20,775

Minority interest in proved developed and undeveloped reserves as of                                                                                                                                                       

December 31, 2009                                                                     73                   60                     -                     -                     -               133
December 31, 2010                                                                     83                   67                     -                     -                     -               150

December 31, 2011                                                                     -                   62                     -                     -                     -                   62

(in billion cubic feet)

Equity affiliates

Proved developed and undeveloped reserves

Europe

Africa

Americas

Middle East

Asia

Total

Balance as of December 31, 2008                                             -                 215                 110             6,276                     -             6,601

Revisions of previous estimates                                                       -                 127                 (13)                 363                     -               477
Extensions, discoveries and other                                                   -                     -                     -                     -                     -                   -
Acquisitions of reserves in place                                                      -                     -                     -                     -                     -                   -
Sales of reserves in place                                                                -                     -                     -                     -                     -                   -
Production for the year                                                                    -                   (1)                   (2)               (141)                     -             (144)

Balance as of December 31, 2009                                             -                 341                   95             6,498                     -             6,934

Revisions of previous estimates                                                       -                   50                   (2)                 (52)                     -                 (4)
Extensions, discoveries and other                                                   -                     -                     -                     -                     -                   -
Acquisitions of reserves in place                                                      -                     -                     -                     -                     -                   -
Sales of reserves in place                                                                -                     -                     -                     -                     -                   -
Production for the year                                                                    -                   (1)                   (2)               (282)                     -             (285)

Balance as of December 31, 2010                                             -                 390                   91             6,164                     -             6,645

Revisions of previous estimates                                                       -                 (16)                 (10)                 (31)                     -               (57)
Extensions, discoveries and other                                                   -                     -                     -                     -                     -                   -
Acquisitions of reserves in place                                                      -                     -                     -                     -             3,865            3,865
Sales of reserves in place                                                                -                 (10)                     -                     -                     -               (10)
Production for the year                                                                    -                   (1)                   (2)               (331)               (167)             (501)

Balance as of December 31, 2011                                             -                 363                   79             5,802             3,698             9,942

Registration Document 2011. TOTAL

283

10 Supplemental oil and gas information (unaudited)

Oil and gas information pursuant to FASB Accounting Standards Codification 932

(in billion cubic feet)

Consolidated subsidiaries and equity affiliates

Europe

Africa

Americas

Middle East

Asia

Total

As of December 31, 2009                                                                                                                                                                               

Proved developed and undeveloped reserves                 5,047             5,587             3,692             8,526             3,466           26,318

Consolidated subsidiaries                                                        5,047             5,246             3,597             2,028             3,466          19,384
Equity affiliates                                                                                 -                 341                   95             6,498                     -            6,934

Proved developed reserves                                               3,463             2,272             2,388             6,606             2,059           16,788

Consolidated subsidiaries                                                        3,463             2,261             2,343             1,773             2,059          11,899
Equity affiliates                                                                                 -                   11                   45             4,833                     -            4,889

Proved undeveloped reserves                                           1,584             3,315             1,304             1,920             1,407             9,530

Consolidated subsidiaries                                                        1,584             2,985             1,254                 255             1,407            7,485
Equity affiliates                                                                                 -                 330                   50             1,665                     -            2,045

As of December 31, 2010                                                                                                                                                                               

Proved developed and undeveloped reserves                 4,962             5,704             3,897             8,031             3,194           25,788

Consolidated subsidiaries                                                        4,962             5,314             3,806             1,867             3,194          19,143
Equity affiliates                                                                                 -                 390                   91             6,164                     -            6,645

Proved developed reserves                                               3,089             2,240             2,474             7,649             1,790           17,242

Consolidated subsidiaries                                                        3,089             2,229             2,439             1,578             1,790          11,125
Equity affiliates                                                                                 -                   11                   35             6,071                     -            6,117

Proved undeveloped reserves                                           1,873             3,464             1,423                 382             1,404             8,546

Consolidated subsidiaries                                                        1,873             3,085             1,367                 289             1,404            8,018
Equity affiliates                                                                                 -                 379                   56                   93                     -               528

As of December 31, 2011                                                                                                                                                                               

Proved developed and undeveloped reserves                 5,014             5,156             3,942             7,320             9,285           30,717

Consolidated subsidiaries                                                        5,014             4,793             3,863             1,518             5,587          20,775
Equity affiliates                                                                                 -                 363                   79             5,802             3,698            9,942

Proved developed reserves                                               2,943             2,308             2,600             7,170             4,854           19,875

Consolidated subsidiaries                                                        2,943             2,216             2,567             1,450             1,594          10,770
Equity affiliates                                                                                 -                   92                   33             5,720             3,260            9,105

Proved undeveloped reserves                                           2,071             2,848             1,342                 150             4,431           10,842

Consolidated subsidiaries                                                        2,071             2,577             1,296                   68             3,993          10,005
Equity affiliates                                                                                 -                 271                   46                   82                 438               837

284

TOTAL. Registration Document 2011

Oil and gas information pursuant to FASB Accounting Standards Codification 932

Supplemental oil and gas information (unaudited) 10

1.5. Results of operations for oil and gas producing activities

The following tables do not include revenues and expenses related to oil and gas transportation activities and LNG liquefaction 
and transportation activities.

(M€)

2009

Europe

Africa

Americas

Middle East

Asia

Total

Consolidated subsidiaries

Non-Group sales                                                                   2,499             1,994                 583                 859             1,926            7,861
Group sales                                                                           4,728             7,423                 310                 556                 597          13,614

Total Revenues                                                                   7,227             9,417                 893             1,415             2,523           21,475

Production costs                                                                   (1,155)           (1,122)               (193)               (204)               (243)          (2,917)
Exploration expenses                                                                (160)               (265)               (121)                 (81)                 (70)             (697)
Depreciation, depletion and amortization 
and valuation allowances                                                       (1,489)           (1,471)               (262)               (314)               (613)          (4,149)
Other expenses (a)                                                                      (261)               (895)               (181)               (170)                 (56)          (1,563)

Pre-tax income from producing activities                         4,162             5,664                 136                 646             1,541           12,149

Income tax                                                                             (2,948)           (3,427)               (103)               (309)               (747)          (7,534)

Results of oil and gas producing activities                       1,214             2,237                   33                 337                 794             4,615

2010                                                                                                                                                                                                                 

Non-Group sales                                                                   2,839             2,639                 628             1,038             2,540            9,684
Group sales                                                                           5,599             9,894                 540                 644                 683          17,360

Total Revenues                                                                   8,438           12,533             1,168             1,682             3,223           27,044

Production costs                                                                   (1,281)           (1,187)               (222)               (259)               (279)          (3,228)
Exploration expenses                                                                (266)               (275)               (216)                   (8)                 (99)             (864)
Depreciation, depletion and amortization 
and valuation allowances                                                       (1,404)           (1,848)               (368)               (264)               (830)          (4,714)
Other expenses (a)                                                                      (299)           (1,014)               (218)               (241)                 (72)          (1,844)

Pre-tax income from producing activities                         5,188             8,209                 144                 910             1,943           16,394

Income tax                                                                             (3,237)           (5,068)                 (83)               (402)               (950)          (9,740)

Results of oil and gas producing activities                       1,951             3,141                   61                 508                 993             6,654

2011                                                                                                                                                                                                                 

Non-Group sales                                                                   3,116             3,188                 776             1,159             3,201          11,440
Group sales                                                                           7,057           11,365                 764                 737                 712          20,635

Total Revenues                                                                 10,173           14,553             1,540             1,896             3,913           32,075

Production costs                                                                   (1,235)           (1,179)               (250)               (286)               (304)          (3,254)
Exploration expenses                                                                (343)               (323)                 (48)                 (11)               (294)          (1,019)
Depreciation, depletion and amortization 
and valuation allowances                                                                 (1,336)           (1,845)               (352)               (278)               (791)          (4,602)
Other expenses (a)                                                                      (307)           (1,181)               (274)               (276)                 (95)          (2,133)

Pre-tax income from producing activities                         6,952           10,025                 616             1,045             2,429           21,067

Income tax                                                                             (5,059)           (6,484)               (293)               (465)           (1,302)        (13,603)

Results of oil and gas producing activities                       1,893             3,541                 323                 580             1,127             7,464

(a) Included production taxes and accretion expense as provided for by IAS 37 (€271 million in 2009, €326 million in 2010 and €338 million in 2011).

Registration Document 2011. TOTAL

285

10 Supplemental oil and gas information (unaudited)

Oil and gas information pursuant to FASB Accounting Standards Codification 932

(M€)

Equity affiliates

Europe

Africa

Americas

Middle East

Asia

Total

2009                                                                                                                                                                                                                 

Non-Group sales                                                                          -                 203                 528                 231                     -               962
Group sales                                                                                  -                     -                     -             3,382                     -            3,382

Total Revenues                                                                           -                 203                 528             3,613                     -             4,344

Production costs                                                                             -                 (31)                 (41)               (271)                     -             (343)
Exploration expenses                                                                       -                     -                 (17)                     -                     -               (17)
Depreciation, depletion and amortization and valuation allowances      -                 (42)                 (73)               (247)                     -             (362)
Other expenses                                                                               -                   (9)               (205)           (2,800)                     -          (3,014)

Pre-tax income from producing activities                                 -                 121                 192                 295                     -                 608

Income tax                                                                                       -                 (93)                 (74)               (101)                     -             (268)

Results of oil and gas producing activities                               -                   28                 118                 194                     -                 340

2010                                                                                                                                                                                                                 

Non-Group sales                                                                          -                 148                 120                 596                     -               864
Group sales                                                                                  -                     3                 565             4,646                     -            5,214

Total Revenues                                                                           -                 151                 685             5,242                     -             6,078

Production costs                                                                             -                 (44)                 (53)               (195)                   (1)             (293)
Exploration expenses                                                                       -                   (7)                 (23)                     -                     -               (30)
Depreciation, depletion and amortization and valuation allowances      -                 (44)                 (89)               (259)                     -             (392)
Other expenses                                                                               -                     -               (268)           (4,034)                     -          (4,302)

Pre-tax income from producing activities                                 -                   56                 252                 754                   (1)             1,061

Income tax                                                                                       -                     -                 (44)               (142)                     -             (186)

Results of oil and gas producing activities                               -                   56                 208                 612                   (1)                 875

2011                                                                                                                                                                                                                 

Non-Group sales                                                                          -                   26                   15             1,080                 256            1,377
Group sales                                                                                  -                     -                 831             6,804                     -            7,635

Total Revenues                                                                           -                   26                 846             7,884                 256             9,012

Production costs                                                                             -                   (7)                 (48)               (250)                 (28)             (333)
Exploration expenses                                                                       -                     -                     -                     -                   (4)                 (4)
Depreciation, depletion and amortization and valuation allowances      -                   (7)                 (44)               (225)               (109)             (385)
Other expenses                                                                               -                     -               (550)           (6,101)                 (36)          (6,687)

Pre-tax income from producing activities                                 -                   12                 204             1,308                   79             1,603

Income tax                                                                                       -                     -                 (95)               (285)                 (34)             (414)

Results of oil and gas producing activities                               -                   12                 109             1,023                   45             1,189

286

TOTAL. Registration Document 2011

Oil and gas information pursuant to FASB Accounting Standards Codification 932

Supplemental oil and gas information (unaudited) 10

1.6. Cost incurred

The following tables set forth the costs incurred in the Group’s oil and gas property acquisition, exploration and development activities,
including both capitalized and expensed amounts. They do not include costs incurred related to oil and gas transportation and LNG
liquefaction and transportation activities.

(M€)

Consolidated subsidiaries

Europe

Africa

Americas

Middle East

Asia

Total

2009                                                                                                                                                                                                                 

Proved property acquisition                                                           71                   45             1,551                 105                     -            1,772
Unproved property acquisition                                                      26                     8                 403                     -                   21               458
Exploration costs                                                                        284                 475                 222                   87                 123            1,191
Development costs (a)                                                               1,658             3,288                 618                 250             1,852            7,666

Total cost incurred                                                               2,039             3,816             2,794                 442             1,996           11,087

2010                                                                                                                                                                                                                 

Proved property acquisition                                                         162                 137                   26                 139                   21               485
Unproved property acquisition                                                        5                 124             1,186                     8                 619            1,942
Exploration costs                                                                        361                 407                 276                   17                 250            1,311
Development costs (a)                                                               1,565             3,105                 718                 247             2,007            7,642

Total cost incurred                                                               2,093             3,773             2,206                 411             2,897           11,380

2011                                                                                                                                                                                                                 

Proved property acquisition                                                         298                   10                 413                     2                 251               974
Unproved property acquisition                                                        1                 397             1,692                     3                   14            2,107
Exploration costs                                                                        505                 384                 239                   17                 417            1,562
Development costs (a)                                                               2,352             3,895             1,329                 329             2,823          10,728

Total cost incurred                                                               3,156             4,686             3,673                 351             3,505           15,371

(M€)

Equity affiliates

Europe

Africa

Americas

Middle East

Asia

Total

2009                                                                                                                                                                                                                 

Proved property acquisition                                                             -                     -                     -                     -                     -                   -
Unproved property acquisition                                                         -                     -                     -                     -                     -                   -
Exploration costs                                                                             -                     -                   22                     3                     -                 25
Development costs (a)                                                                       -                   28                   93                 293                   23               437

Total cost incurred                                                                      -                   28                 115                 296                   23                 462

2010                                                                                                                                                                                                                 

Proved property acquisition                                                             -                     -                     -                     -                     -                   -
Unproved property acquisition                                                         -                     -                     -                     -                     -                   -
Exploration costs                                                                             -                     4                   30                     4                     -                 38
Development costs (a)                                                                       -                   20                   99                 476                   73               668

Total cost incurred                                                                      -                   24                 129                 480                   73                 706

2011                                                                                                                                                                                                                

Proved property acquisition                                                             -                     -                     -                     -             2,691            2,691
Unproved property acquisition                                                         -                     -                     -                     -             1,116            1,116
Exploration costs                                                                             -                     -                     2                     -                     -                   2
Development costs (a)                                                                       -                     2                 106                 314                 939            1,361

Total cost incurred                                                                      -                     2                 108                 314             4,746             5,170

(a) Including asset retirement costs capitalized during the year and any gains or losses recognized upon settlement of asset retirement obligation during the year.

Registration Document 2011. TOTAL

287

10 Supplemental oil and gas information (unaudited)

Oil and gas information pursuant to FASB Accounting Standards Codification 932

1.7. Capitalized costs related to oil and gas producing activities

The following tables do not include capitalized costs related to oil and gas transportation and LNG liquefaction and transportation activities.

(M€)

Consolidated subsidiaries

Europe

Africa

Americas

Middle East

Asia

Total

As of December 31, 2009                                                                                                                                                                               

Proved properties                                                                  30,613           27,557             7,123             5,148           10,102          80,543
Unproved properties                                                                   337             1,138                 839                   30                 555            2,899

Total capitalized costs                                                         30,950           28,695             7,962             5,178           10,657          83,442

Accumulated depreciation, depletion and amortization         (21,870)         (13,510)           (2,214)           (3,325)           (3,085)        (44,004)

Net capitalized costs                                                           9,080           15,185             5,748             1,853             7,572           39,438

As of December 31, 2010                                                                                                                                                                               

Proved properties                                                                  31,735           32,494             7,588             5,715           12,750          90,282
Unproved properties                                                                   402             1,458             2,142                   49             1,433            5,484

Total capitalized costs                                                         32,137           33,952             9,730             5,764           14,183          95,766

Accumulated depreciation, depletion and amortization         (23,006)         (16,716)           (2,302)           (3,849)           (4,092)        (49,965)

Net capitalized costs                                                           9,131           17,236             7,428             1,915           10,091           45,801

As of December 31, 2011                                                                                                                                                                               

Proved properties                                                                  34,308           37,032             8,812             6,229           17,079        103,460
Unproved properties                                                                   460             1,962             4,179                   62                 911            7,574

Total capitalized costs                                                         34,768           38,994           12,991             6,291           17,990        111,034

Accumulated depreciation, depletion and amortization         (24,047)         (18,642)           (2,294)           (4,274)           (5,066)        (54,323)

Net capitalized costs                                                         10,721           20,352           10,697             2,017           12,924           56,711

(M€)

Equity affiliates

Europe

Africa

Americas

Middle East

Asia

Total

As of December 31, 2009                                                                                                                                                                              

Proved properties                                                                            -                 610                 726             2,404                     -            3,740
Unproved properties                                                                       -                     -                 135                     -                   62               197

Total capitalized costs                                                                   -                 610                 861             2,404                   62            3,937

Accumulated depreciation, depletion and amortization                    -               (387)               (171)           (1,723)                     -          (2,281)

Net capitalized costs                                                                  -                 223                 690                 681                   62             1,656

As of December 31, 2010                                                                                                                                                                              

Proved properties                                                                            -                 639                 887             3,110                     -            4,636
Unproved properties                                                                       -                   25                 168                     -                 138               331

Total capitalized costs                                                                   -                 664             1,055             3,110                 138            4,967

Accumulated depreciation, depletion and amortization                    -               (462)               (307)           (2,029)                     -          (2,798)

Net capitalized costs                                                                  -                 202                 748             1,081                 138             2,169

As of December 31, 2011                                                                                                                                                                               

Proved properties                                                                            -                     -                 731             3,496             3,973            8,200
Unproved properties                                                                       -                     -                     -                     -             1,146            1,146

Total capitalized costs                                                                   -                     -                 731             3,496             5,119            9,346

Accumulated depreciation, depletion and amortization                    -                     -                 (96)           (2,337)               (213)          (2,646)

Net capitalized costs                                                                  -                     -                 635             1,159             4,906             6,700

288

TOTAL. Registration Document 2011

Oil and gas information pursuant to FASB Accounting Standards Codification 932

Supplemental oil and gas information (unaudited) 10

1.8. Standardized measure of discounted future net cash flows 
(excluding transportation)

The standardized measure of discounted future net cash flows
relating to proved oil and gas reserve quantities was developed 
as follows:

– future income taxes are computed by applying the year-end

statutory tax rate to future net cash flows after consideration 
of permanent differences and future income tax credits; and

– estimates of proved reserves and the corresponding production

– future net cash flows are discounted at a standard discount 

profiles are based on existing technical and economic conditions;

rate of 10 percent.

– the estimated future cash flows are determined based on prices
used in estimating the Group’s proved oil and gas reserves;

– the future cash flows incorporate estimated production costs

(including production taxes), future development costs and asset
retirement costs. All cost estimates are based on year-end
technical and economic conditions;

These principles applied are those required by ASC 932 and do 
not reflect the expectations of real revenues from these reserves,
nor their present value; hence, they do not constitute criteria 
for investment decisions. An estimate of the fair value of reserves
should also take into account, among other things, the recovery 
of reserves not presently classified as proved, anticipated future
changes in prices and costs and a discount factor more
representative of the time value of money and the risks inherent 
in reserves estimates.

(M€)

As of December 31, 2009

Europe

Africa

Americas

Middle East

Asia

Total

Consolidated subsidiaries

Future cash inflows                                                                50,580         107,679           18,804             9,013           32,004        218,080
Future production costs                                                       (11,373)         (23,253)           (8,286)           (2,831)           (6,996)        (52,739)
Future development costs                                                   (12,795)         (21,375)           (5,728)               (698)           (6,572)        (47,168)
Future income taxes                                                             (17,126)         (36,286)           (1,293)           (2,041)           (5,325)        (62,071)
Future net cash flows, after income taxes                           9,286           26,765             3,497             3,443           13,111          56,102
Discount at 10%                                                                    (3,939)         (13,882)           (2,696)           (1,558)           (8,225)        (30,300)

Standardized measure of discounted future net cash flows   5,347           12,883                 801             1,885             4,886           25,802

As of December 31, 2010

Future cash inflows                                                                65,644         142,085           42,378           14,777           41,075        305,959
Future production costs                                                       (16,143)         (29,479)         (19,477)           (4,110)           (6,476)        (75,685)
Future development costs                                                   (18,744)         (25,587)           (8,317)           (3,788)           (8,334)        (64,770)
Future income taxes                                                             (20,571)         (51,390)           (3,217)           (2,541)           (7,281)        (85,000)
Future net cash flows, after income taxes                         10,186           35,629           11,367             4,338           18,984          80,504
Discount at 10%                                                                    (5,182)         (16,722)           (8,667)           (2,106)         (11,794)        (44,471)

Standardized measure of discounted future net cash flows   5,004           18,907             2,700             2,232             7,190           36,033

As of December 31, 2011

Future cash inflows                                                                85,919         167,367           53,578           14,297           67,868        389,029
Future production costs                                                       (18,787)         (31,741)         (22,713)           (3,962)         (12,646)        (89,849)
Future development costs                                                   (21,631)         (22,776)         (11,548)           (3,110)         (11,044)        (70,109)
Future income taxes                                                             (28,075)         (71,049)           (4,361)           (2,794)         (12,963)      (119,242)
Future net cash flows, after income taxes                         17,426           41,801           14,956             4,431           31,215        109,829
Discount at 10%                                                                    (9,426)         (17,789)         (12,298)           (2,186)         (20,717)        (62,416)

Standardized measure of discounted future net cash flows   8,000           24,012             2,658             2,245           10,498           47,413

Minority interests in future net cash flows as of

(M€)

December 31, 2009                                                                   212                   60                     -                     -                     -               272
December 31, 2010                                                                   273                 344                     -                     -                     -               617

December 31, 2011                                                                     -                 558                     -                     -                     -                 558

Registration Document 2011. TOTAL

289

10 Supplemental oil and gas information (unaudited)

Oil and gas information pursuant to FASB Accounting Standards Codification 932

(M€)

As of December 31, 2009

Europe

Africa

Americas

Middle East

Asia

Total

Equity affiliates

Future cash inflows                                                                         -             1,432           16,750           48,486                     -          66,668
Future production costs                                                                   -               (624)           (6,993)         (30,739)                     -        (38,356)
Future development costs                                                               -                 (26)           (1,924)           (3,891)                     -          (5,841)
Future income taxes                                                                        -               (245)           (3,650)           (1,843)                     -          (5,738)
Future net cash flows, after income taxes                                   -                 537             4,183           12,013                     -          16,733
Discount at 10%                                                                             -               (239)           (2,816)           (6,383)                     -          (9,438)

Standardized measure of discounted future net cash flows       -                 298             1,367             5,630                     -             7,295

As of December 31, 2010

Future cash inflows                                                                         -             1,814           22,293           59,472                     -          83,579
Future production costs                                                                   -               (765)           (8,666)         (40,085)                     -        (49,516)
Future development costs                                                               -                 (26)           (2,020)           (3,006)                     -          (5,052)
Future income taxes                                                                        -               (349)           (5,503)           (2,390)                     -          (8,242)
Future net cash flows, after income taxes                                   -                 674             6,104           13,991                     -          20,769
Discount at 10%                                                                             -               (203)           (3,946)           (7,386)                     -        (11,535)

Standardized measure of discounted future net cash flows       -                 471             2,158             6,605                     -             9,234

As of December 31, 2011

Future cash inflows                                                                         -                 210           29,887           64,977             7,116        102,190
Future production costs                                                                   -                 (95)         (17,393)         (39,800)           (2,683)        (59,971)
Future development costs                                                               -                     -           (1,838)           (2,809)           (1,297)          (5,944)
Future income taxes                                                                        -                 (29)           (5,152)           (3,942)           (2,280)        (11,403)

Future net cash flows, after income taxes                                -                   86             5,504           18,426                 856           24,872

Discount at 10%                                                                             -                 (36)           (3,652)           (9,757)               (196)        (13,641)

Standardized measure of discounted future net cash flows       -                   50             1,852             8,669                 660           11,231

290

TOTAL. Registration Document 2011

Oil and gas information pursuant to FASB Accounting Standards Codification 932

Supplemental oil and gas information (unaudited) 10

1.9. Changes in the standardized measure of discounted future net cash flows

Consolidated subsidiaries
(M€)

2009

2010

2011

Beginning of year                                                                                                                                 15,986           25,802           36,033

Sales and transfers, net of production costs                                                                                            (17,266)         (22,297)        (27,026)
Net change in sales and transfer prices and in production costs and other expenses                               35,738           30,390          44,315
Extensions, discoveries and improved recovery                                                                                            (267)                 716            1,680
Changes in estimated future development costs                                                                                       (4,847)           (7,245)          (4,798)
Previously estimated development costs incurred during the year                                                               7,552             7,896            9,519
Revisions of previous quantity estimates                                                                                                         164             5,523            1,288
Accretion of discount                                                                                                                                   1,599             2,580            3,603
Net change in income taxes                                                                                                                     (12,455)           (6,773)        (16,925)
Purchases of reserves in place                                                                                                                       230                 442               885
Sales of reserves in place                                                                                                                             (632)           (1,001)          (1,161)

End of year                                                                                                                                           25,802           36,033           47,413

Equity affiliates
(M€)

2009

2010

2011

Beginning of year                                                                                                                                   5,301             7,295             9,234

Sales and transfers, net of production costs                                                                                                 (987)           (1,583)          (1,991)
Net change in sales and transfer prices and in production costs and other expenses                                 2,789             2,366            3,715
Extensions, discoveries and improved recovery                                                                                             407                     -                   -
Changes in estimated future development costs                                                                                             (88)                 195             (383)
Previously estimated development costs incurred during the year                                                                   854                 651               635
Revisions of previous quantity estimates                                                                                                       (790)                 308             (749)
Accretion of discount                                                                                                                                     530                 730               923
Net change in income taxes                                                                                                                         (721)               (728)          (1,341)
Purchases of reserves in place                                                                                                                           -                     -            1,812
Sales of reserves in place                                                                                                                                   -                     -             (624)

End of year                                                                                                                                             7,295             9,234           11,231

Registration Document 2011. TOTAL

291

10 Supplemental oil and gas information (unaudited)

Other information

2. Other information

2.1. Net gas production, production prices and production costs

Europe

Africa

Americas

Middle East

Asia

Total

Consolidated subsidiaries

2009

Natural gas production available for sale (Mcf/d) (a)                 1,643                 480                 545                 297             1,224            4,189

Production prices (b)
Oil (€/b)                                                                                   40.76             40.77             36.22             39.94             37.66            40.38
Bitumen (€/b)                                                                                 -                     -             23.17                     -                     -            23.17
Natural gas (€/kcf)                                                                     4.81               1.33               1.56               0.72               4.47              3.70

Production costs per unit of production (€/boe) (c)
Total liquids and natural gas                                                       5.30               4.35               3.59               3.86               2.52              4.30
Bitumen                                                                                           -                     -             25.45                     -                     -            25.45

Europe

Africa

Americas

Middle East

Asia

Total

Equity affiliates

2009

Natural gas production available for sale (Mcf/d) (a)                     -                     -                     -                 268                     -

268

Production prices (b)
Oil (€/b)                                                                                           -             42.98             33.14             43.98                     -            42.18
Bitumen (€/b)                                                                                 -                     -                     -                     -                     -                   -
Natural gas (€/kcf)                                                                           -                     -                     -               3.53                     -              3.53

Production costs per unit of production (€/boe) (c)
Total liquids and natural gas                                                             -               4.21               2.24               2.81                     -              2.81
Bitumen                                                                                           -                     -                     -                     -                     -                   -

Europe

Africa

Americas

Middle East

Asia

Total

Consolidated subsidiaries

2010

Natural gas production available for sale (Mcf/d) (a)             1,603                 608                 732                 375             1,234            4,552

Production prices (b)
Oil (€/b)                                                                                   55.70             56.18             45.28             55.83             52.33            55.39
Bitumen (€/b)                                                                                 -                     -             33.19                     -                     -            33.19
Natural gas (€/kcf)                                                                     5.17               1.55               1.83               0.63               5.67              3.94

Production costs per unit of production (€/boe) (c)
Total liquids and natural gas                                                       6.23               4.53               3.29               4.82               2.93              4.72
Bitumen                                                                                           -                     -             17.49                     -                     -            17.49

Europe

Africa

Americas

Middle East

Asia

Total

Equity affiliates

2010

Natural gas production available for sale (Mcf/d) (a)                     -                     -                     -                 650                     -

650

Production prices (b)
Oil (€/b)                                                                                           -             53.96             43.81             57.03                     -            54.95
Bitumen (€/b)                                                                                 -                     -                     -                     -                     -                   -
Natural gas (€/kcf)                                                                           -                     -                     -               2.30                     -              2.30

Production costs per unit of production (€/boe) (c)
Total liquids and natural gas                                                             -               6.31               2.76               1.54                     -              1.91
Bitumen                                                                                           -                     -                     -                     -                     -                   -

292

TOTAL. Registration Document 2011

Supplemental oil and gas information (unaudited) 10

Other information

Europe

Africa

Americas

Middle East

Asia

Total

Consolidated subsidiaries

2011 

Natural gas production available for sale (Mcf/d) (a)             1,350                 607                 839                 424             1,162            4,382

Production prices (b)
Oil (€/b)                                                                                   74.24             74.72             55.13             73.73             68.76            73.34
Bitumen (€/b)                                                                                 -                     -             31.36                     -                     -            31.36
Natural gas (€/kcf)                                                                     6.58               1.81               2.06               0.54               7.45              4.72

Production costs per unit of production (€/boe) (c)
Total liquids and natural gas                                                       6.86               5.14               3.41               5.36               3.40              5.20
Bitumen                                                                                           -                     -             20.70                     -                     -            20.70

Europe

Africa

Americas

Middle East

Asia

Total

Equity affiliates

2011 

Natural gas production available for sale (Mcf/d) (a)                     -                     -                     -                 891                 457            1,348

Production prices (b)
Oil (€/b)                                                                                           -             66.21             61.15             77.07             30.75            73.61
Bitumen (€/b)                                                                                 -                     -                     -                     -                     -                   -
Natural gas (€/kcf)                                                                           -                     -                     -               1.29               0.95              1.23

Production costs per unit of production (€/boe) (c)
Total liquids and natural gas                                                             -               1.99               2.75               1.66               0.79              1.61
Bitumen                                                                                           -                     -                     -                     -                     -                   -

(a) The reported volumes are different from those shown in the reserves table due to gas consumed in operations.
(b) The volumes used for calculation of the average sales prices are the ones sold from the Group’s own production.
(c) The volumes of liquids used for this computation are shown in the proved reserves tables of this report. The reported volumes for natural gas are different from those shown 

in the reserves table due to gas consumed in operations.

Registration Document 2011. TOTAL

293

294

TOTAL. Registration Document 2011

TOTAL S.A. 11

TOTAL S.A.

             The statutory Financial Statements were approved by the Board of Directors on February 9, 2012,
             and have not been updated with subsequent events.

1.     Statutory auditor’s report on regulated agreements and commitments             296

2.     Statutory auditor’s report on the financial statements                                       298

3.     Statutory Financial Statements of TOTAL S.A. as parent company                   299

3.1.       Statement of income  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .299
3.2.       Balance sheet  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .300
3.3.       Statement of cash flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .301
3.4.       Statement of changes in shareholders’ equity  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .302

4.     Notes to the Statutory Financial Statements                                                     303

1)          Accounting policies  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .303
2)          Intangible assets and property, plant and equipment  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .303
3)          Subsidiaries and affiliates: investments and loans  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .304
4)          Other non-current assets  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .305
5)          Accounts receivable  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .305
6)          Shareholders’ equity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .306
7)          Contingency reserves  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .307
8)          Employee benefits obligations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .307
9)          Loans  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .308
10)        Liabilities  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .308
11)        Translation adjustment  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .309
12)        Sales  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .309
13)        Net operating expenses  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .309
14)        Operating depreciation, amortization and allowances  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .309
15)        Financial expenses and income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .310
16)        Dividends  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .310
17)        Other financial income and expenses  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .310
18)        Non-recurring income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .310
19)        Basis of taxation  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .310
20)        Foreign exchange and counterparty risk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .310
21)        Commitments  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .311
22)        Average number of employees  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .311
23)        Stock option, restricted share and free share plans  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .312
24)        Others  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .317

5.     Other financial information concerning the parent company                             318

5.1.       Subsidiaries and affiliates  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .318
5.2.       Five-year financial data  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .319
5.3.       Allocation of 2011 income  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .320
5.4.       Statement of changes in share capital for the past five  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .320

6.     Consolidated financial information for the last five years                                   321

6.1.       Summary consolidated balance sheet for the last five years . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .321
6.2.       Consolidated statement of income for the last five years   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .321

Registration Document 2011. TOTAL

295

11 TOTAL S.A.

Statutory auditor’s report on regulated agreements and commitments

1. Statutory auditors’ report on regulated 

agreements and commitments

This is a free translation into English of a report issued in French and is provided solely for the convenience of English-speaking readers. This report
should be read in conjunction and construed in accordance with French law and the relevant professional auditing standards applicable in France.

Shareholders’ meeting on the approval of the financial statements for the year ended December 31, 2011

To the Shareholders,

In our capacity as statutory auditors of your Company, we hereby present to you our report on the regulated agreements and commitments.

We are required to inform you, on the basis of the information provided to us, of the terms and conditions of those agreements and
commitments indicated to us or those that we could have found in the course of our engagement. We are not required to comment as to
whether they are beneficial or appropriate neither to ascertain whether any other agreements and commitments exist. It is your responsibility,
in accordance with Article R.225-31 of the French Commercial Law (Code de commerce), to evaluate the benefits resulting from these
agreements and commitments prior to their approval.

In addition, we are required, if applicable, in accordance with Article R.225-31 of the French Commercial Law, to inform you of the
agreements and commitments, which were approved during previous years and which were applicable during the period.

We performed the procedures we considered necessary in accordance with professional guidance issued by the national institute of auditors
(Compagnie nationale des commissaires aux comptes), relating to this engagement. Our work consisted in verifying that the information
provided to us is in agreement with the underlying documentation from which it was extracted.

1. Agreements and commitments to be approved by the Shareholders’ meeting 

Agreements and commitments approved in 2011

We have not been advised of agreements and commitments to be approved by the Shareholders’ meeting in accordance with Article L.225-38
of the French Commercial Law (Code de commerce).

Agreements and commitments approved in 2012

We have been advised that the following commitments, authorized in 2012, which have been previously authorized by your Board of Directors
held on February 9, 2012 and which have to be approved again by the Shareholders’ meeting in accordance with paragraph 4 of Article
L.225-42-1 of the French Commercial Law (Code de commerce), due to the renewal of the mandate of Mr Christophe de Margerie,
Chairman and Chief Executive Officer. This approval is subject to the renewal of his Board member mandate by the Shareholders’ meeting,
to the renewal of his mandates of Chairman and Chief Executive Officer by the Board of Directors and to the fact that commitments subject
to performance conditions and concerning the pension plan, as detailed below, remain the same. 

a) Agreements concerning the pension plan

– Director affected by the agreement or commitment:

Mr Christophe de Margerie, Chairman and Chief Executive Officer.

– Purpose of the agreement or commitment:

The Chairman and Chief Executive Officer is entitled to a retirement benefit calculated pursuant to the same formula used for all
employees of TOTAL S.A.

– Terms and conditions of the agreement or commitment:

- Retirement benefit:

The Chairman and Chief Executive Officer is also entitled to retirement benefits equal to those available to eligible members of the Group
under the French National Collective Bargaining Agreement for the Petroleum. This benefit amounts to 25% of the annual compensation
(including fixed and variable portions) of the twelve-month period preceding the retirement of the Chairman and Chief Executive Officer.

The payment of this benefit is subject to performance conditions. These performance conditions are deemed to be met if at least two of the
three following criteria are satisfied:
            - The average ROE (return on equity) over the three years immediately preceding the year in which the officer retires is at least 12%;
            - The average ROACE (return on average capital employed) over the three years immediately preceding the year in which the officer

retires is at least 10%;

            - The Company’s oil and gas production growth over the three years immediately preceding the year in which the officer retires is

greater than or equal to the average production growth of the four following companies: ExxonMobil, Shell, BP, and Chevron.

- Supplementary pension plan:

This supplementary pension is applicable to the Chairman and Chief Executive Officer and employees of the Group whose annual
compensation is greater than the annual social security threshold multiplied by eight. There are no French legal or collective bargaining
provisions that apply to remuneration above this social security ceiling.

296

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Statutory auditor’s report on regulated agreements and commitments

TOTAL S.A. 11

To be eligible for this supplementary pension plan, financed and managed by TOTAL SA, participants must meet specific age and length 
of service criteria. They must also still be employed by the Company upon retirement, unless they retire due to disability or had taken early
retirement at the Group’s initiative after the age of 55.

The plan provides participants with a pension equal to the sum of 1.8% of the portion of the reference compensation between eight 
and forty times the annual ceiling for calculating French social security contributions, and 1% of the reference compensation between forty
and sixty times the annual ceiling for calculating French social security contributions, which is multiplied by the number of years of service 
(up to twenty years).This pension is indexed to the French Association for Complementary Pensions Schemes (ARRCO) index.

The sum of the supplementary pension plan benefits and external pension plan benefits may not exceed 45% of the compensation used 
as the calculation basis. In the event this percentage is exceeded, the supplementary pension is reduced accordingly. 

For the Chairman and Chief Executive Officer, the Group’s pension obligations are, as of December 31, 2011, the equivalent of an annual
pension of 18.01% of his 2011 compensation.

b) Agreement in case of termination of the Chairman and Chief Executive Officer’s employment 

or in case his term of office is not renewed

– Director affected by the agreement or commitment:

Mr Christophe de Margerie, Chairman and Chief Executive Officer.

– Purpose of the agreement or commitment:

If the Chairman and Chief Executive Officer’s employment is terminated or if his term of office is not renewed, he is eligible for severance benefits.

– Terms and conditions of the agreement or commitment:

This severance benefit is equal to two times an individual’s annual pay.

The calculation will be based on the gross compensation (including both fixed and variable) paid in the twelve-month period preceding the
termination or the no renewal of the Chief Executive Officer’s term.

The severance benefits that may be paid upon a change of control or a change of strategy of the Company are cancelled in the case of
gross negligence or willful misconduct or if the Chairman and Chief Executive Officer leaves the Company of his own volition, accepts new
responsibilities within the Group, or may claim full retirement benefits within a short time period.

The payment of this severance benefit is subject to performance conditions. These performance conditions are deemed to be met if at least
two of the three following criteria are satisfied:

- The average ROE (return on equity) over the three years immediately preceding the year in which the Chairman and Chief Executive

Officer retires is at least 12%;

- The average ROACE (return on average capital employed) over the three years immediately preceding the year in which the

Chairman and Chief Executive Officer retires is at least 10%;

- The Company’s oil and gas production growth over the three years immediately preceding the year in which the Chairman and 

Chief Executive Officer retires is greater than or equal to the average production growth of the four following companies:
ExxonMobil, Shell, BP, and Chevron.

2. Agreements and commitments already approved by the Shareholders’ meeting 

a) Applicable during the period

In accordance with Article R.225-30 of the French Commercial Law (Code de commerce), we have been informed of the following
agreement, which was already approved by the Shareholders’ meeting, and which was applicable during the period.

Engagement concerning specific resources made available to the Honorary Chairman
– Director affected by the agreement or commitment

Mr Thierry Desmarest, director and Honorary Chairman.

– Purpose of the agreement or commitment

Company resources made available for use by the Honorary Chairman.

– Terms and conditions of the agreement or commitment

In consideration of his responsibilities to represent the Group, the following company resources are made available to the Honorary
Chairman: an office, an administrative assistant, and a company vehicle with a driver.

b) Not applicable during the period

In addition, we have been informed of the continuance of the commitments, described in details above, regarding the retirement benefit,
the supplementary pension plan and, under certain conditions, the severance benefit if Mr Christophe de Margerie’s contract is terminated
or if his term of office is not renewed, already approved by the Shareholders’ meeting, and which were not applicable during the period.

Paris, La Défense March 23, 2012

French original signed by
KPMG Audit
A division of KPMG S.A.
Jay Nirsimloo 

The statutory auditors

ERNST & YOUNG Audit
Pascal Macioce
Laurent Vitse 

Registration Document 2011. TOTAL

297

11 TOTAL S.A.

Statutory auditor’s report on the financial statements

2. Statutory auditor’s report on the financial statements

This is a free translation into English of the statutory auditors’ report on the financial statements issued in French and it is provided solely for the
convenience of English speaking users. 
The statutory auditors’ report includes information specifically required by French law in such reports, whether modified or not. This information
is presented below the audit opinion on the financial statements and includes an explanatory paragraph discussing the auditors’ assessments
of certain significant accounting and auditing matters. These assessments were considered for the purpose of issuing an audit opinion on the
financial statements taken as a whole and not to provide separate assurance on individual account balances, transactions, or disclosures. 
This report also includes information relating to the specific verification of information given in the management report and in the documents
addressed to shareholders. 
This report should be read in conjunction with, and construed in accordance with, French law and professional auditing standards applicable 
in France.

TOTAL S.A.
Year ended December 31, 2011

To the Shareholders, 
In compliance with the assignment entrusted to us by your Shareholder’s meeting, we hereby report to you, for the year ended 
December 31, 2011, on:
– the audit of the accompanying financial statements of TOTAL S.A.;
– the justification of our assessments;
– the specific verifications and information required by law.
These financial statements have been approved by the Board of Directors. Our role is to express an opinion on these financial statements
based on our audit.

I. Opinion on the financial statements
We conducted our audit in accordance with professional standards applicable in France; those standards require that we plan and perform
the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement. An audit involves
performing procedures, using sampling techniques or other methods of selection, to obtain audit evidence about the amounts and
disclosures in the financial statements. An audit also includes evaluating the appropriateness of accounting policies used and the
reasonableness of accounting estimates made, as well as the overall presentation of the financial statements. We believe that the audit
evidence we have obtained is sufficient and appropriate to provide a basis for our audit opinion.

In our opinion, the financial statements give a true and fair view of the assets and liabilities and of the financial position of the Company as 
at December 31, 2011 and of the results of its operations for the year then ended in accordance with French accounting principles.

II. Justification of our assessments
In accordance with the requirements of article L. 823-9 of the French Commercial Law (Code de commerce) relating to the justification of our
assessments, we bring to your attention the following matter: 

We assessed the approaches used by your company to value investments in subsidiaries and affiliates as described in Note 1 to the financial
statements, based on the information available to date and performed tests to verify the application of those methods. Within the framework
of our assessments, we also verified the reasonable nature of the estimates derived from these methods.

These assessments were made as part of our audit of the financial statements, taken as a whole, and therefore contributed to the opinion
we formed which is expressed in the first part of this report.

III. Specific verification and information
We have also performed, in accordance with professional standards applicable in France, the specific verifications required by French law. 

We have no matters to report as to the fair presentation and the consistency with the financial statements of the information given in the
management report of the Board of Directors, and in the documents addressed to shareholders with respect to the financial position and 
the financial statements.

Concerning the information given in accordance with the requirements of article L. 225-102-1 of the French Commercial Law (Code de
commerce) relating to remunerations and benefits received by the directors and any other commitments made in their favour, we have
verified its consistency with the financial statements or with the underlying information used to prepare these financial statements and, 
where applicable, with the information obtained by your company from companies controlling your company or controlled by it. Based 
on this work, we attest the accuracy and fair presentation of this information.

In accordance with French law, we have verified that the required information concerning the purchase of investments and controlling
interests and the identity of the shareholders and holders of the voting rights has been properly disclosed in the management report.

Paris-La Défense, March 23, 2012

French original signed by

KPMG Audit
A division of KPMG S.A.
Jay Nirsimloo

298

TOTAL. Registration Document 2011

The statutory auditors

ERNST & YOUNG Audit
Pascal Macioce
Laurent Vitse

Statutory Financial Statements of TOTAL S.A. as parent company

TOTAL S.A. 11

3. Statutory Financial Statements of TOTAL S.A.

as parent company

3.1. Statement of income

For the year ended
(K€)                                                                                                                                                               2011               2010               2009

Sales                                                                                                                               (note 12)     14,246,392     10,307,170      8,222,687
Net operating expenses                                                                                                 (note 13)   (10,907,658)      (8,179,634)     (6,758,269)
Operating depreciation, amortization and allowances                                                     (note 14)       (260,650)         (141,174)       (129,113)

Operating income                                                                                                                            3,078,084       1,986,362      1,335,305

Financial expenses and income                                                                                       (note 15)       (428,098)         (448,084)       (449,419)
Dividends                                                                                                                       (note 16)     10,599,281       6,497,082      5,777,717
Net depletion                                                                                                                                       (839,231)         (489,911)       (236,234)
Other financial expenses and income                                                                             (note 17)           (8,656)             (7,945)             2,328

Financial income                                                                                                                             9,323,296       5,551,142      5,094,392

Current income                                                                                                                              12,401,380       7,537,504      6,429,697

Gains (Losses) on sales of marketable securities and loans                                                                   435,924           (34,976)         639,371
Gains (Losses) on sales of fixed assets                                                                                                           43                 239                     -
Non-recurring items                                                                                                                                 31,866           (75,259)         (13,802)

Non-recurring income                                                                                                 (note 18)         467,833       (109,996)         625,569

Employee profit-sharing plan                                                                                                                  (52,073)           (54,613)         (36,973)

Taxes                                                                                                                                                 (3,050,856)      (1,532,807)     (1,384,612)

Net income                                                                                                                                       9,766,284       5,840,088      5,633,681

Registration Document 2011. TOTAL

299

11 TOTAL S.A.

Statutory Financial Statements of TOTAL S.A. as parent company

3.2. Balance sheet

As of December 31
(M€)
ASSETS                                                                                                                                                       2011               2010               2009

Non-current assets
Intangible assets                                                                                                               (note 2)         864,554           817,999         775,519
Depreciation and valuation allowance                                                                                                   (310,388)         (245,031)       (208,540)
Intangible assets, net                                                                                                                           554,166           572,968         566,979
Property, plant and equipment                                                                                          (note 2)         585,783           535,475         511,070
Depreciation and valuation allowance                                                                                                   (406,249)         (361,610)       (327,094)
Property, plant and equipment, net                                                                                                     179,534           173,865         183,976
Subsidiaries and affiliates: investments and loans                                                             (note 3)     87,744,158     84,934,902    78,874,175
Depreciation and valuation allowance                                                                                                   (574,296)         (565,561)       (545,634)
Other non-current assets                                                                                                  (note 4)           63,008             52,535           59,547
Investments and other non-current assets, net                                                                            87,232,870     84,421,876    78,388,088

Total non-current assets                                                                                                               87,966,570     85,168,709     79,139,043

Current assets
Inventories                                                                                                                                                 9,137               4,832             2,293
Operating receivables                                                                                                       (note 5)       3,495,789       2,141,796      2,062,978
Marketable securities                                                                                                                             363,533           476,610         596,076
Cash/cash equivalents and short-term deposits                                                                                 38,047           141,131         225,209

Total current assets                                                                                                                         3,906,506       2,764,369      2,886,556

Prepaid expenses                                                                                                                                     15,649               5,782             3,532
Translation adjustments                                                                                                  (note 11)                     4                   12         212,588

Total assets                                                                                                                                    91,888,729     87,938,872     82,241,719

As of December 31
(M€)
LIABILITIES & SHAREHOLDERS’ EQUITY                                                                                               2011               2010               2009

Shareholders’ equity                                                                                                       (note 6)
Share capital                                                                                                                                       5,909,418       5,874,102      5,871,057
Paid-in surplus                                                                                                                                  27,655,005     27,208,151    27,170,640
Reserves                                                                                                                        (note 6B)       3,986,875       3,986,382      3,975,314
Retained earnings                                                                                                                               4,916,078       4,425,753      4,114,277
Net income                                                                                                                                         9,766,284       5,840,088      5,633,681
Interim dividends                                                                                                                               (4,058,442)      (2,664,730)     (2,660,016)

Total shareholders’ equity                                                                                                             48,175,218     44,669,746     44,104,953

Contingency reserves                                                                                           (notes 7 and 8)       4,736,302       3,771,567      3,199,872
Debts
Long-term loans                                                                                                               (note 9)     28,296,453     15,929,648    14,614,076
Short-term loans                                                                                                               (note 9)       6,541,883     21,715,905    18,651,431
Operating liabilities                                                                                                         (note 10)       3,839,704       1,790,981      1,671,306

Total debts                                                                                                                                     38,678,040     39,436,534      34,936,813

Accrued income                                                                                                                       25                     0                       -                     -
Translation adjustments                                                                                                  (note 11)         298,919             61,025                   81

Total liabilities and Shareholders’ equity                                                                                      91,888,729     87,938,872      82,241,719

300

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Statutory Financial Statements of TOTAL S.A. as parent company

TOTAL S.A. 11

3.3. Statement of cash flow

For the year ended
(M€)                                                                                                                                                             2011               2010               2009

Cash flow from operating activities
Net income                                                                                                                                                9,766               5,840             5,634
Depreciation, depletion and amortization                                                                                                       110                 102                   89
Accrued expenses of investments                                                                                                                     7                   24                     -
Other provisions                                                                                                                                           965                 571                 274
Funds generated from operations                                                                                                         10,848               6,537             5,997
(Gains) Losses on disposal of assets                                                                                                           (436)                   35               (639)
(Increase) Decrease in working capital                                                                                                         (789)                (266)               (299)
Other, net                                                                                                                                                        (4)                 126                   31

Cash flow from operating activities                                                                                                       9,619             6,432             5,090

Cash flow used in investing activities
Purchase of property, plant and equipment and intangible assets                                                                 (82)                  (64)               (538)
Purchase of investments and long-term loans                                                                                          (4,361)             (6,317)           (1,401)
Investments                                                                                                                                           (4,443)             (6,381)           (1,939)
Proceeds from disposal of marketable securities and loans                                                                       2,419                 782                 955
Total divestitures                                                                                                                                     2,419                 782                 955

Cash flow used in investing activities                                                                                                 (2,024)           (5,599)               (984)

Cash flow from financing activities
Capital increase                                                                                                                                             482                   41                   32
Share buybacks                                                                                                                                                 -                       -                     -
Balance of cash dividends paid                                                                                                                (2,685)             (2,662)           (2,655)
Cash interim dividends paid                                                                                                                     (2,684)             (2,665)           (2,660)
Repayment of long-term debt                                                                                                                            -                  (63)               (245)
Increase (Decrease) in short-term borrowings and bank overdrafts                                                   (2,811)               4,432             1,220

Cash flow from financing activities                                                                                                     (7,698)               (917)           (4,308)

Increase (Decrease) in cash and cash equivalents                                                                                 (103)                 (84)               (202)
Cash and cash equivalents at beginning of year                                                                                      141                 225                 427
Cash and cash equivalents at year-end                                                                                                       38                 141                 225

Registration Document 2011. TOTAL

301

11 TOTAL S.A.

Statutory Financial Statements of TOTAL S.A. as parent company

3.4. Statement of changes in shareholders’ equity

(M€)

Common shares issued

Number

Amount

Issue
premiums

General 
reserves 
and retained 
earnings

Revaluation
reserve

Total

As of January 1 2009                                             2,371,808,074             5,930           28,283           10,708                   39           44,960

Balance of cash dividends paid (a)                                                     -                     -                     -           (2,655)                   -           (2,655)
Net income 2009                                                                             -                     -                     -             5,634                   -             5,634
Cash interim dividends paid for 2009 (b)                                           -                     -                     -           (2,660)                   -           (2,660)
Capital decrease                                                           (24,800,000)                 (62)           (1,160)                     -                   -           (1,222)
Exercise of Elf Aquitaine share subscription options 
covered by the exchange guarantee                                    480,030                     1                   17                     -                   -                   18
Issuance of common shares                                                934,780                     2                   30                                                              32
Changes in revaluation differences                                                   -                     -                     -                     -                 (2)                   (2)

As of December 31 2009                                       2,348,422,884             5,871           27,170           11,027                   37           44,105

Balance of cash dividends paid (c)                                                     -                     -                     -           (2,662)                   -           (2,662)
Net income 2010                                                                             -                     -                     -             5,840                   -             5,840
Cash interim dividends paid for 2010 (d)                                           -                     -                     -           (2,665)                   -           (2,665)
Capital decrease                                                                             -                     -                     -                     -                   -                     -
Issuance of common shares                                             1,218,047                     3                   38                     -                   -                   41
Changes in revaluation differences                                                   -                     -                     -                                       11                   11

As of December 31 2010                                       2,349,640,931             5,874           27,208           11,540                   48           44,670

Balance of cash dividends paid (e)                                                     -                     -                     -           (2,685)                   -           (2,685)
Net income 2011                                                                           -                     -                     -             9,766                     -             9,766
Cash interim dividends paid for 2011 (f) (g)                                         -                     -                     -           (4,058)                                 (4,058)
Issuance of common shares                                             5,223,665                   13                 160                                                            173
Capital increase reserved for Group employees                8,902,717                   22                 288                     -                   -                 310
Changes in revaluation differences                                                   -                     -                     -                     -                   -                     -
Expenses related to the capital increase reserved 
for employees                                                                                 -                     -                   (1)                     -                   -                   (1)

As of December 31 2011                                       2,363,767,313             5,909           27,655           14,563                   48           48,175

(a) Balance of the 2008 dividend paid in 2009: €2,655 million (€1.14 per share).
(b) Interim dividend paid in 2009: €2,660 million (€1.14 per share).
(c) Balance of the 2009 dividend paid in 2010: €2,662 million (€1.14 per share).
(d) Interim dividend paid in 2010: €2,665 million (€1.14 per share).
(e) Balance of the 2010 dividend paid in 2011: €2,685 million (€1.14 per share).
(f)
(g) Interim dividend not paid in 2011 for the 3rd quarter: €1,374 million (€0.57 per share).

Interim dividend paid in 2011 for the 1st and 2nd quarter: €2,684 million (€0.57 per share per dividend).

302

TOTAL. Registration Document 2011

Notes to the Statutory Financial Statements

TOTAL S.A. 11

4. Notes to the Statutory Financial Statements

1) Accounting policies

The 2011 financial statements have been prepared in accordance with
French Generally Accepted Accounting Principles (“French GAAP”).

Property, plant and equipment

Property, plant and equipment are carried at cost with the exception
of assets that were acquired before 1976 for which the basis has
been revalued pursuant to French regulations. They are depreciated
by the straight-line method over their estimated useful life, as follows:

Buildings                                                                      20 - 30 years
Furniture and fixtures                                                     5 - 10 years
Transportation equipment                                                 2 - 5 years
Office equipment and furniture                                       5 - 10 years
Computer equipment                                                       3 - 5 years

Investments and loans to consolidated
subsidiaries and equity affiliates

Investments in consolidated subsidiaries and equity affiliates 
are accounted for at the acquisition cost, or the appraised value 
for investments affected by the 1976 legal revaluation.

Loans to consolidated subsidiaries and equity affiliates are stated 
at their nominal value.

In the Upstream segment, in the absence of a development
decision, allowances are recorded against investments and loans
for an amount corresponding to the exploration costs incurred.
When the existence of proved reserves is established, the value 
of the investments and loans is limited to the subsidiary expected
pay-back evaluated at year-end.

For other segments, allowances for impairment in value are
calculated by reference to the Company’s equity in the underlying
net assets, the fair value and usefulness of the investment.

Inventories

Inventories are valued at either the historical cost or the market
value, whichever is lower. Cost for crude oil and refined product
inventories is determined according to the First-In, First-Out (FIFO)
method.

Receivables and payables

Receivables and payables are stated at nominal value. Allowances
for doubtful debts are recorded when the actual value is inferior to
the book value.

Foreign currency transactions

Receivables and payables denominated in foreign currencies are
translated into euros at the year-end exchange rate. Translation
differences for non-hedged items are recorded under “Translation
adjustment” on the assets or liabilities side of the balance sheet.
Unrealized exchange losses are recorded as provisions.

Translation differences related to other foreign receivables and
payables are recorded in the statement of income and offset by
unrealized gains or losses from off-balance sheet hedging.

Financial instruments

TOTAL S.A. uses financial instruments for hedging purposes only 
in order to manage its exposure to changes in interest rates and
foreign exchange rates.

As part of this policy, the Company enters into interest rate swap
agreements and forward transactions. The difference between
interest to be paid and interest to be received on these swaps or
premiums and discounts on these forward transactions is
recognized as interest expense or interest income on a prorated
basis, over the life of the instruments.

2) Intangible assets and property, plant and equipment

As of December 31 
(M€)

2011

Cost

Depreciation, depletion
and amortization
and valuation allowances

2010 

Net

Net

Headquarters (a)                                                                                                375                                     (245)                 130                 141
Branch (A.D.G.I.L) (b)                                                                                         489                                       (65)                 424                 432

Total intangible assets                                                                                 864                                     (310)                 554                 573

Land                                                                                                                  36                                           -                   36                   34
Buildings                                                                                                            93                                       (50)                   43                   46
Other                                                                                                               457                                     (356)                 101                   94

Total property, plant and equipment                                                           586                                     (406)                 180                 174

Total (c)                                                                                                         1,450                                     (716)                 734                 747

(a) Including ongoing DD&A for €13 million in 2011 and €15 million in 2010, software for a gross amount of €206 million in 2011 and €184 million in 2010, and other for a gross amount

of €156 million in 2011 and €146 million in 2010.

(b) The subsidiaries’ depreciation, depletion and amortization related to commercial activity are accounted for as purchase cost of goods sold.
(c) As of December 31, 2010, aggregate cost, depreciation and valuation allowance amounted respectively to €1,354 million and €607 million.

Registration Document 2011. TOTAL

303

11 TOTAL S.A.

Notes to the Statutory Financial Statements

3) Subsidiaries and affiliates: investments and loans

A) Changes in investments and loans

As of December 31 
(M€)

Gross amount
at beginning 
of year

Increases

Decreases

Monetary Non monetary

Monetary Non monetary

Translation 
adjustment

Gross amount 
at year-end

2011

Investments                                                     77,278             2,371                     2           (1,685)                     -                   -           77,966
Receivables (a)                                                    7,657             2,157                     -               (267)                   (9)               240             9,778

Total                                                              84,935             4,528                     2           (1,952)                   (9)               240           87,744

Analysis by segment                                                                                                                                                                                     
Upstream                                                          6,775                 931                     2           (1,906)                   (7)                   3             5,798
Downstream                                                     3,490             1,521                     -                 (16)                     -                   -             4,995
Chemicals                                                       13,394                   22                     -                     -                     -                   -           13,416
Financial activities                                           61,276             2,054                     -                 (30)                   (2)               237           63,535

Total                                                              84,935             4,528                     2           (1,952)                   (9)               240           87,744

(a) Changes in receivables mainly result from flows of funds with Total Finance and Total Treasury.

B) Allowances for investments and loans

As of December 31 
(M€)

2011

Cost

Valuation 
allowance

Net

2010

Net 

Investments                                                                                                                       77,966               (465)           77,501             76,822
Receivables (a) (b)                                                                                                                   9,778               (109)             9,669               7,547

Total (c)                                                                                                                             87,744               (574)           87,170           84,369

Analysis by segment
Upstream                                                                                                                             5,798               (303)             5,495               6,463
Downstream                                                                                                                       4,995               (132)             4,863               3,221
Chemicals                                                                                                                         13,416               (118)           13,298             13,279
Financial activities                                                                                                              63,535                 (21)           63,514             61,406

Total                                                                                                                                 87,744               (574)           87,170           84,369

(a) As of December 31, 2011, the gross amount included €9,254 million related to affiliates.
(b) As of December 31, 2011, the net amount was split into €2,250 million, due in 12 months or less, and €7,419 million, due in 12 months or more.
(c) As of December 31, 2010, aggregate cost and valuation allowance amounted respectively to €84,935 million and €566 million.

304

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Notes to the Statutory Financial Statements

TOTAL S.A. 11

4) Other non-current assets

A) Changes in other non-current assets

As of December 31 
(M€)

Gross amount
at beginning 
of year

Increases

Decreases

Monetary Non monetary

Monetary Non monetary

Translation 
adjustment

Gross amount 
at year-end

2011

Investment portfolio                                                 4                     -                     -                     -                     -                     -                   4
Other non-current assets                                       34                   42                     -                 (32)                     -                     -                 44
Deposits and guarantees                                       15                     -                     -                     -                     -                     -                 15

Total                                                                   53                   42                     -                 (32)                     -                     -                   63

B) Allowances for non-current assets

As of December 31 
(M€)

2011

Cost

Valuation 
allowance

Net

2010

Net 

Investment portfolio                                                                                                                    4                     -                     4                     4
Other non-current assets(a)                                                                                                      44                     -                   44                   34
Deposits and guarantees                                                                                                         15                     -                   15                   15

Total (b)                                                                                                                                     63                     -                   63                   53

(a) As of December 31, 2011, net amount due in 12 months or more.
(b) As of December 31, 2010, aggregate cost and net amounts were equivalent.

5) Accounts receivable

As of December 31,
(M€)

2011

Cost

Valuation 
allowance

Net

2010

Net 

Accounts and notes receivable                                                                                           1,285                     -             1,285               1,139
Other operating receivables                                                                                                 2,211                     -             2,211               1,003

Total (a) (b)                                                                                                                             3,496                     -             3,496             2,142

(a) Including €2,680 million related to affiliates as of December 31, 2011.
(b) Due in 12 months or less.

Registration Document 2011. TOTAL

305

11 TOTAL S.A.

Notes to the Statutory Financial Statements

6) Shareholders’ equity

A) Common shares

Share capital transactions are detailed as follows:

As of January 1, 2009                                                                                                                                                           2,371,808,074

Shares issued in connection with: Exercise of TOTAL share subscription options                                                                                934,780
                                                    Exchange guarantee offered to the beneficiaries of Elf Aquitaine share subscription options               480,030
Cancellation of shares (a)                                                                                                                                                               (24,800,000)

As of January 1, 2010                                                                                                                                                           2,348,422,884

Shares issued in connection with: Exercise of TOTAL share subscription options                                                                             1,218,047

As of January 1, 2011                                                                                                                                                           2,349,640,931

Shares issued in connection with: Capital increase reserved for employees                                                                                     8,902,717
                                                    Exercise of TOTAL share subscription options                                                                             5,223,665

As of December 31, 2011(b)                                                                                                                                                   2,363,767,313

(a) Decided by the Board of Directors on July 30, 2009.
(b) Including 109,554,173 treasury shares deducted from consolidated shareholders’ equity.

Capital increase reserved for Group employees

At the shareholders’ meeting held on May 21, 2010, the
shareholders delegated to the Board of Directors the authority 
to increase the share capital of the Company in one or more
transactions and within a maximum period of 26 months from the
date of the meeting, by an amount not exceeding 1.5% of the
share capital outstanding on the date of the meeting of the Board
of Directors at which a decision to proceed with an issuance is
made reserving subscriptions for such issuance to the Group
employees participating in a company savings plan. It is being
specified that the amount of any such capital increase reserved for
Group employees was counted against the aggregate maximum
nominal amount of share capital increases authorized by the
shareholders’ meeting held on May 21, 2010 for issuing new
ordinary shares or other securities granting immediate or future
access to the Company’s share capital with preferential
subscription rights (€2.5 billion in nominal value).

Pursuant to this delegation of authorization, the Board of Directors,
during its October 28, 2010 meeting, decided to proceed with a
capital increase reserved for employees in 2011 within the limit
of 12 million shares with dividend rights as of January 1, 2010 
and delegated to the Chairman and Chief Executive Officer all
powers to determine the opening and closing of the subscription
period and the subscription price.

On March 14, 2011, the Chairman and Chief Executive Officer
decided that the subscription period would be set from
March 16, 2011 to April 1, 2011 included, and acknowledged that
the subscription price per ordinary share would be set at €34.80.
With respect to this capital increase, 8,902,717 TOTAL shares were
subscribed and created on April 28, 2011.

Share cancellation

Pursuant to the authorization granted by the shareholders’ meeting
held on May 11, 2007 authorizing reduction of capital by
cancellation of shares held by the Company within the limit of 10%
of the outstanding capital every 24 months, the Board of Directors
decided on July 30, 2009 to cancel 24,800,000 shares acquired
in 2008 at an average price of €49.28 per share.

306

TOTAL. Registration Document 2011

Treasury shares 
(TOTAL shares held by TOTAL S.A.)

As of December 31, 2011, TOTAL S.A. holds 9,222,905 of its own
shares, representing 0.39% of its share capital, detailed as follows:

– 6,712,528 shares allocated to TOTAL share grant plans for

Group employees;

– 2,510,377 shares intended to be allocated to new TOTAL share

purchase option plans or to new share grant plans.

These shares are deducted from the consolidated shareholders’
equity.

As of December 31, 2010, TOTAL S.A. held 12,156,411 of its own

shares, representing 0.52% of its share capital, detailed as
follows:

– 6,012,460 shares allocated to TOTAL share grant plans for

Group employees;

– 6,143,951 shares intended to be allocated to new TOTAL share

purchase option plans or to new share grant plans.

These shares were deducted from the consolidated shareholders’
equity.

As of December 31, 2009, TOTAL S.A. held 15,075,922 of its own
shares, representing 0.64% of its share capital, detailed as follows:

– 6,017,499 shares allocated to covering TOTAL share purchase

option plans for Group employees and executive officers;
– 5,799,400 shares allocated to TOTAL share grant plans for

Group employees; and

– 3,259,023 shares intended to be allocated to new TOTAL share

purchase option plans or to new share grant plans.

These shares were deducted from the consolidated shareholders’
equity.

Notes to the Statutory Financial Statements

TOTAL S.A. 11

TOTAL shares held by the Group subsidiaries

As of December 31, 2011, 2010 and 2009, TOTAL S.A. held
indirectly through its subsidiaries 100,331,268 of its own shares,
representing 4.24% of its share capital as of December 31, 2011,
4.27% of its share capital as of December 31, 2010 and 4.27% of
its share capital as of December 31, 2009 detailed as follows:

– 2,023,672 shares held by a consolidated subsidiary, Total
Nucléaire, 100% indirectly controlled by TOTAL S.A.; and

– 98,307,596 shares held by subsidiaries of Elf Aquitaine

(Financière Valorgest, Sogapar and Fingestval), 100% indirectly
controlled by TOTAL S.A.

These shares are deducted from the consolidated shareholders’ equity.

B) Reserves

As of December 31,
(M€)                                                                                                                                                             2011               2010               2009

Revaluation reserves                                                                                                                                       48                   48                   37
Legal reserves                                                                                                                                               740                 740                 740
Untaxed reserves                                                                                                                                       2,808               2,808             2,808
General reserves                                                                                                                                           390                 390                 390

Total                                                                                                                                                         3,986             3,986             3,975

7) Contingency reserves

As of December 31,
(M€)

Gross amount 
at beginning 
of year

2011

Increases

Decreases

Used

Unused

Gross amount 
at year-end

Reserves for financial risks                                                                             3,467                 832                     -                     -         4,299 (a)
Reserves for operating risks (including note 8)
and compensation expense                                                                               261                 282               (106)                     -            437 (b)
Reserves for non-recurring items                                                                         44                     -                 (44)                     -                   -

Total                                                                                                           3,772             1,114               (150)                     -             4,736

(a) Reserves for financial risks are mainly comprised of a guarantee granted to an upstream financing subsidiary for €4,282 million.
(b) Reserves for operating risks are comprised of:

– €325 million for retirement benefits, pension plans and special termination plans, €9 million for long-service awards,
– and €97 million for restricted share grant. The calculation is based on the value of the shares bought to cover such plan and prorated basis based on the 2-year vesting period

following which grant of these restricted shares becomes final, subject to a performance condition (Note 23).

8) Employee benefits obligations

TOTAL S.A. enters into employee benefit and pension plans, pre-retirement and special termination benefits. Expenses for defined
contribution and multi-employers plans correspond to the contributions paid.

Provisions as of December 31, are as follows:

(M€)                                                                                                                                                                                     2011               2010

Pension benefits and other benefits                                                                                                                                     325                 155
Restructuring reserves                                                                                                                                                             -                      -

Provisions as of December 31                                                                                                                                         325                 155

For defined benefit plans, commitments are determined using a prospective methodology called “projected unit credit method”. The
commitment actuarial value depends on various factors such as the length of service, life expectancy, employee turnover rate, salaries
revalorization and actualization assumptions.

In 2011, a provision for a pre-retirement scheme amounting to €172 million was booked.

The actuarial assumptions used as of December 31, are the following:

                                                                                                                                                                                          2011               2010

Discount rate                                                                                                                                                                   4.07%             4.36%
Average expected rate of salary increase                                                                                                                         4,61%             4.38%
Average expected rate of return on plan assets                                                                                                               4.95%             5.28%
Average residual life expectancy of operations                                                                                                        10-20 years     10-20 years

Registration Document 2011. TOTAL

307

11 TOTAL S.A.

Notes to the Statutory Financial Statements

TOTAL S.A. records a provision in its accounts for the net actuarial liability of the plan assets and the actuarial gains and losses to be
amortized when this sum represents a pension liability.

Actuarial gains and losses resulting from changes in actuarial assumptions are amortized using the straight-line method over the estimated
remaining length of service of employees involved.

The reconciliation between the total commitment for pension plans not covered through insurance companies and the provision booked 
is as follows:

(M€)                                                                                                                                                                                     2011               2010

Actuarial liability as of December 31,                                                                                                                                   480                 251
Actuarial gains and losses to be amortized                                                                                                                        (157)                 (96)

Provision for pension benefits and other benefits as of December 31,                                                                        323                 155

The total commitment for pension plans covered through insurance companies amounts to:

(M€)                                                                                                                                                                                     2011               2010

Actuarial liability as of December 31,                                                                                                                                   257                 262
Plan assets                                                                                                                                                                        (191)               (225)

Net commitment as of December 31,                                                                                                                               66                   37

Provision for pension benefits and other benefits as of December 31                                                                               2                      -

9) Loans

Due date as of December 31,                                                                                                    2011                 Within        1 to 5 years               Beyond                   2010
(M€)                                                                                                                                                                  one year                                           5 years                           

Debenture loans                                                                                                                                                                                              
5% Bonds 1998-2013 (FRF 1,000 million) (a)                                                     129                       -                 129                     -                 125
Accrued interest                                                                                                   -                       -                     -                     -                     -

Total debenture loans                                                                                   129                     -                 129                     -                 125

Other loans (b)                                                                                               28,739                 572           27,201                 966           16,688
Current accounts (c)                                                                                       5,970               5,970                     -                     -           20,832

Total                                                                                                         34,838             6,542           27,330                 966           37,645

(a) Through the use of issue swaps, this debenture loan becomes equivalent to a dollar floating rate debt.
(b) Including €28,732 million related to affiliates.
(c) Including €5,970 million related to affiliates.

10) Liabilities

As of December 31,
(M€)                                                                                                                                                                                     2011               2010

Suppliers                                                                                                                                                                        1 253(a)               941(b)
Other operating liabilities                                                                                                                                                2,587                 850

Total (c) (d)                                                                                                                                                                       3,840               1,791

(a) Excluding invoices not yet received (€550 million), the outstanding liability amounts to €703 million, of which:.

– €626 million for invoices of foreign suppliers to foreign branches for which the payment schedule is as follows:

€393 million within 30 days and €233 million payable no later than 180 days;

– €8 million non-Group payable no later than January 31, 2012;
– €69 million for invoices outstanding to the Group for which the payment schedule is as follows: €11 million paid on December 31, 2011 and €58 million payable no later than January 31, 2012.

(b) Excluding invoices not yet received (€461 million), the outstanding liability amounts to €480 million, of which:.

– €405 million for invoices of foreign suppliers to foreign branches for which the payment schedule is as follows:

€184 million within 30 days and €221 million payable no later than 90 days;

– €2 million non-Group payable no later than January 31, 2011;
– €73 million for invoices outstanding to the Group for which the payment schedule is as follows: €33 million paid on December 31, 2010 and €40 million payable no later than January 31, 2011.

(c) Including €192 million in 2011 and €108 million in 2010 related to affiliates.
(d) Due in 12 months or less.

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Notes to the Statutory Financial Statements

TOTAL S.A. 11

11) Translation adjustment

The application of the foreign currency translation method outlined in Note 1 resulted in a net translation adjustment of €299 million as of
December 31, 2011, mainly due to dollar-denominated loans.

12) Sales

(M€)                                                                                                             France               Rest of                   North                  Africa        Middle East                   Total
                                                                                                                                                Europe              America                                                     &                           
                                                                                                                                                                                                                        Rest of world                           

For the year ended 2011                                                       310                 453                   32                 934           12,517           14,246

Hydrocarbon and oil products                                                         -                 227                     -                     -           11,875          12,102
Technical support fees                                                                310                 226                   32                 934                 642            2,144

For the year ended 2010                                                       320                 356                   42                 827             8,762           10,307

Hydrocarbon and oil products                                                         -                 174                     -                     -             8,173            8,347
Technical support fees                                                                320                 182                   42                 827                 589            1,960

13) Net operating expenses

(M€)                                                                                                                                                                                     2011               2010

Purchase cost of goods sold                                                                                                                                           (8,149)             (5,611)
Other purchases and external expenses                                                                                                                         (1,487)             (1,413)
Taxes                                                                                                                                                                                   (37)                 (37)
Personnel expenses                                                                                                                                                       (1,235)             (1,119)

Total                                                                                                                                                                           (10,908)           (8,180)

14) Operating depreciation, amortization and allowances

(M€)                                                                                                                                                                                     2011               2010

Depreciation, valuation allowance and amortization on                                                                                                                               
– Property, plant and equipment and intangible assets                                                                                                     (85)                 (79)
– Employee benefits                                                                                                                                                       (282)               (108)

Subtotal 1                                                                                                                                                                       (367)               (187)

Reversals                                                                                                                                                                                                         
– Employee benefits                                                                                                                                                         106                   46

Subtotal 2                                                                                                                                                                         106                   46

Total (1+2)                                                                                                                                                                       (261)               (141)

Registration Document 2011. TOTAL

309

11 TOTAL S.A.

Notes to the Statutory Financial Statements

15) Financial expenses and income

(M€)                                                                                                                                                                                     2011               2010

Financial expenses (a)                                                                                                                                                                                       
Interest expenses and other                                                                                                                                               (548)               (460)
Depreciation on investments and loans to subsidiaries and affiliates                                                                                         -                      -

Subtotal 1                                                                                                                                                                       (548)               (460)

Financial income (b)                                                                                                                                                                                          
Net gain on sales of marketable securities and interest on loans to subsidiaries and affiliates                                                   1                     1
Interest on short-term deposits and other                                                                                                                           119                   11

Subtotal 2                                                                                                                                                                         120                   12

Total (1+2)                                                                                                                                                                       (428)               (448)

(a) Including, related to affiliates:                                                                                                                                                                                                           526                         304
(b) Including, related to affiliates:                                                                                                                                                                                                               5                           10

16) Dividends

(M€)                                                                                                                                                                                     2011               2010

Upstream                                                                                                                                                                         3,075               2,195
Downstream                                                                                                                                                                         53                 248
Chemicals                                                                                                                                                                                -                     4
Financial activities                                                                                                                                                             7,471               4,050

Total                                                                                                                                                                             10,599             6,497

17) Other financial income 
and expenses

Net income of €9 million is comprised entirely of foreign exchange
income.

18) Non-recurring income

Non-recurring income is a profit of €468 million primarily comprised
of an income on disposal of assets for €436 million, including Total
EP Canada for €434 million and others for €2 million. €12 million
correspond mainly to scholarships and grants payment and €44 million
correspond to a reversal of a reserve for taxes due for prior years.

19) Basis of taxation

From 1996 to 2010 inclusive, TOTAL S.A. filed a worldwide tax
return for payment of corporation tax, pursuant to the provisions of
the French Tax Code (Article 209 quinquies). On July 25, 2011, the
company informed the tax authorities of its decision to not request
a renewal of this tax agreement. Consequently, as of January 1, 2011,
TOTAL S.A. is subject to French corporation tax according to the
ordinary rules of law, i.e. based on the principle of territoriality of 
tax stipulated in the French Tax Code (Article 209l). It is also taxed
outside France on income from its direct operations abroad.

Moreover, since January 1, 1992, TOTAL S.A. has elected the
95%-owned French subsidiaries tax regime provided for by Articles
223 A and following of the French Tax Code (Régime de l’intégration
fiscale). In accordance with the integration agreement signed
between TOTAL S.A. and its consolidated subsidiaries, the deficits
realized by the consolidated companies during the period of
integration are definitively acquired by the parent company.

20) Foreign exchange 
and counterparty risk

The commercial foreign exchange positions are systematically
covered by the purchase or sale of the corresponding currencies,
mainly with cash transactions and sometimes on forward markets.
Regarding long-term assets in foreign currencies, the Company
tries to reduce the corresponding exchange risk by associating
them, as far as possible, with financing in the same currency.

In terms of interest rates, most of the long-term debt is brought
back to a variable rate through the use of issue swaps (long-term
interest rate and foreign currency swaps). Day to day treasury
management operates on the basis of the daily rates, for instance
by using short-term interest rate swaps.

An independent department monitors the status of the financial
instruments, especially through marked-to-market valuations and
sensitivity estimations. Counterparty risk is monitored on a regular
basis against limits set by the Group’s senior management.

310

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Notes to the Statutory Financial Statements

TOTAL S.A. 11

21) Commitments

As of December 31
(M€)                                                                                                                                                                                     2011               2010

Commitments given
Guarantees on custom duties                                                                                                                                           1,021               1,021
Bank guarantees                                                                                                                                                              6,738               6,886
Guarantees given on other commitments (a)                                                                                                                     10,203               6,101
Guarantees related to confirmed lines of credit                                                                                                                      81                 604
Short term financing plan (b)                                                                                                                                             17,964             17,555
Bond issue plan (b)                                                                                                                                                           35,690             33,510

Total commitments given                                                                                                                                           71,697           65,677

Commitments received
Guarantees related to confirmed lines of credit                                                                                                                 8,836               7,178
Guarantees on confirmed authorized bank overdrafts                                                                                                       7,611               4,373
Other commitments received                                                                                                                                           1,183               1,671

Total of commitments received                                                                                                                                  17,630           13,222

(a) The €4,102 million increase in other commitments between 2010 and 2011 is related to the guarantees given for the LNG plant construction contract with Bechtel in Australia 

and the agreements signed in connection with the projects in Uganda.

(b) TOTAL S.A. guarantees the short-term financing plan and the bond issue incurred by Total Capital and Total Capital Canada Ltd. On the overall plan amount of €53,654 million,

€23,448 million were incurred as of December 31, 2011 and €22,795 million as of December 31, 2010.

Portfolio of financial derivative instruments 

The off-balance sheet commitments related to financial derivative instruments are set forth below.

As of December 31
(M€)                                                                                                                                                                                     2011               2010

Issue swaps
Notional amount, accrued coupon interest (a)                                                                                                                       129                 125
Fair value, accrued coupon interest (b)                                                                                                                                     32                   40

Short term swap
Lender at fixed rate (a)                                                                                                                                                               -                 935
Fair value, accrued coupon interest (b)                                                                                                                                       -                      -

Forward contract of currencies
Notional value (a)                                                                                                                                                                   912                 607
Fair value (b)                                                                                                                                                                           (29)                     1

(a) These amounts set the levels of notional commitment and are not indicative of a contingent gain or loss.
(b) This value was determined by estimating future cash flows on a borrowing-by-borrowing basis and discounting these future cash flows using the zero coupon interest rate curves 

at year-end and taking into account a spread that corresponds to the average risk classification of the Company.

22) Average number of employees

As of December 31                                                                                                                                                           2011               2010

Managers                                                                                                                                                                         5,101               4,921
Supervisors                                                                                                                                                                       1,452               1,449
Technical and administrative staff                                                                                                                                         448                 439

Total                                                                                                                                                                               7,001             6,809

Registration Document 2011. TOTAL

311

11 TOTAL S.A.

Notes to the Statutory Financial Statements

23) Stock option, restricted share and free share plans

A) TOTAL share subscription option plans

2003 Plan  2004 Plan  2005 Plan  2006 Plan  2007 Plan  2008 Plan  2009 Plan  2010 Plan  2011 Plan 

Total Weighted
average
exercise
price

Date of the 

shareholders’ meeting          05/17/2001  05/14/2004  05/14/2004  05/14/2004  05/11/2007  05/11/2007  05/11/2007  05/21/2010  05/21/2010                                         

Date of the award (a)              07/16/2003  07/20/2004  07/19/2005  07/18/2006  07/17/2007  10/09/2008  09/15/2009  09/14/2010  09/14/2011                                         

Exercise price until 

May 23, 2006 included (b)               33,30           39,85           49,73                   -                   -                   -                   -                   -                   -                 -                     -

Exercise price 

since May 24, 2006 (b)                     32,84           39,30           49,04           50,60           60,10           42,90           39,90           38,20           33,00                 -                     -

Expiry date                           07/16/2011  07/20/2012  07/19/2013  07/18/2014  07/17/2015  10/09/2016  09/15/2017  09/14/2018  09/14/2019                 -                     

Number of options (c)                                                                                                                                                                                                                                         

Existing options 

as of January 1, 2008              8,368,378   13,197,236      6,243,438      5,711,060      5,920,105                                                                                                 39,440,217               44.23

Granted                                                 -                   -                   -                   -                   -     4,449,810                   -                   -                   -   4,449,810            42.90

Cancelled                                   (25,184)     (118,140)       (34,032)       (53,304)       (34,660)         (6,000)                   -                   -                   -     (271,320)            44.88

Exercised                                 (841,846)     (311,919)       (17,702)         (6,700)                   -                   -                   -                   -                   -   (1,178,167)            34.89

Existing options 

as of January 1, 2009         7,501,348   12,767,177     6,191,704     5,651,056     5,885,445     4,443,810                   -                   -                   -     42,440,540           44.35

Granted                                                 -                   -                   -                   -                   -                   -     4,387,620                   -                   -   4,387,620            39.90

Cancelled                                     (8,020)       (18,387)         (6,264)         (5,370)       (13,780)         (2,180)       (10,610)                   -                   -       (64,611)            45.04

Exercised                                 (681,699)     (253,081)                   -                   -                   -                   -                   -                   -                   -     (934,780)            34.59

Existing options 

as of January 1, 2010         6,811,629   12,495,709     6,185,440     5,645,686     5,871,665     4,441,630     4,377,010                   -                   -     45,828,769           44.12

Granted                                                 -                   -                   -                   -                   -                   -                   -     4,788,420                   -   4,788,420            38.20

Cancelled (d)                                  (1,420)       (15,660)         (6,584)         (4,800)         (5,220)       (92,472)         (4,040)         (1,120)                   -     (131,316)            43.50

Exercised                              (1,075,765)     (141,202)                   -                   -                   -                   -         (1,080)                   -                   -   (1,218,047)            33.60

Existing options 

as of January 1, 2011         5,734,444   12,338,847     6,178,856     5,640,886     5,866,445     4,349,158     4,371,890     4,787,300                   -     49,267,826           43.80

Granted                                                 -                   -                   -                   -                   -                   -                   -                   -     1,518,840     1,518,840            33.00

Cancelled (e)                              (738,534)       (28,208)       (16,320)       (17,380)       (16,080)       (13,260)       (14,090)       (85,217)         (1,000)     (930,089)            34.86

Exercised                              (4,995,910)     (216,115)                   -                   -                   -             (200)                   -         (2,040)         (9,400)   (5,223,665)            33.11

Existing options 

as of December 31, 2011                 -   12,094,524       6,162,536       5,623,506       5,850,365       4,335,698       4,357,800       4,700,043       1,508,440     44,632,912           44,87

(a) The grant date is the date of the Board meeting awarding the share subscription options, except for the grant of October 9, 2008, decided by the Board on September 9, 2008.
(b) Exercise price in euro. The exercise prices of TOTAL subscription shares of the plans in force at that date were multiplied by 0.25 to take into account the four-for-one stock split 
on May 18, 2006. Moreover, following the spin-off of Arkema, the exercise prices of TOTAL subscription shares of these plans were multiplied by an adjustment factor equal
to 0.986147 effective as of May 24, 2006.

(c) The number of options awarded, outstanding, canceled or exercised before May 23, 2006 included, was multiplied by four to take into account the four-for-one stock split approved 

by the shareholders’ meeting on May 12, 2006.

(d) Out of 92,472 options awarded under the 2008 Plan that were canceled, 88,532 options were canceled due to the performance condition.
The acquisition rate applicable to the subscription options that were subject to the performance condition of the 2008 Plan was 60%.

(e) Out of the 930,089 options canceled in 2011, 738,534 options that were not exercised expired due to the expiry of the 2003 subscription option Plan on July 16, 2011.

Options are exercisable, subject to a continuous employment
condition, after a 2-year period from the date of the Board meeting
awarding the options and expire eight years after this date. The
underlying shares may not be transferred during four years from the
date of grant. For the 2007 to 2011 Plans, the 4-year transfer
restriction period does not apply to employees of non-French
subsidiaries as of the date of the grant, who may transfer the
underlying shares after a 2-year period from the date of the grant.

options will be finally granted to their beneficiary provided that the
performance condition is fulfilled.

The performance condition states that the number of options finally
granted is based on the average of the Return On Equity (ROE) of
the Group. The average ROE is calculated by the Group from the
consolidated balance sheet and statement of income of the Group
for fiscal years 2011 and 2012.

2011 Plan

For the 2011 Plan, the Board of Directors decided that for each
grantee other than the Chairman and Chief Executive Officer, the

The acquisition rate:

– is equal to zero if the average ROE is less than or equal to 7%;

– varies on straight-line basis between 0% and 100% if the
average ROE is more than 7% and less than 18%; and

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Notes to the Statutory Financial Statements

TOTAL S.A. 11

– is equal to 100% if the average ROE is more than or equal to 18%.

In addition, as part of the 2011 Plan, the Board of Directors
decided that the number of share subscription options finally
awarded to the Chairman and Chief Executive Officer will be
subject to two performance conditions:

– For 50% of the share subscription options granted, the performance
condition states that the number of options finally granted is based
on the average ROE of the Group. The average ROE is calculated
by the Group from the consolidated balance sheet and statement of
income of the Group for fiscal years 2011 and 2012. The acquisition
rate is equal to zero if the average ROE is less than or equal to 7%;
varies on a straight-line basis between 0% and 100% if the average
ROE is more than 7% and less than 18%; and is equal to 100% if
the average ROE is more than or equal to 18%.

– For 50% of the share subscription options granted, the performance
condition states that the number of options finally granted is based
on the average of the Return On Average Capital Employed
(ROACE) of the Group. The average ROACE is calculated by the
Group from the consolidated balance sheet and statement of
income of the Group for fiscal years 2011 and 2012. The acquisition
rate is equal to zero if the average ROACE is less than or equal
to 6%; varies on a straight-line basis between 0% and 100% if the
average ROACE is more than 6% and less than 15%; and is equal
to 100% if the average ROACE is more than or equal to 15%.

2010 Plan

For the 2010 Plan, the Board of Directors decided that:

– For each grantee of up to 3,000 options, other than the

Chairman and Chief Executive Officer, the options will be finally
granted to their beneficiary.

In addition, as part of the 2010 Plan, the Board of Directors decided that
the number of share subscription options finally awarded to the Chairman
and Chief Executive Officer will be subject to two performance conditions:

– For 50% of the share subscription options granted, the performance
condition states that the number of options finally granted is based
on the average ROE of the Group. The average ROE is calculated
by the Group based on TOTAL’s consolidated balance sheet and
statement of income for fiscal years 2010 and 2011. The acquisition
rate is equal to zero if the average ROE is less than or equal to 7%;
varies on a straight-line basis between 0% and 100% if the average
ROE is more than 7% and less than 18%; and is equal to 100% if
the average ROE is more than or equal to 18%.

– For 50% of the share subscription options granted, the performance
condition states that the number of options finally granted is based
on the average ROACE of the Group. The average ROACE is
calculated by the Group based on TOTAL’s consolidated balance
sheet and statement of income for fiscal years 2010 and 2011. The
acquisition rate is equal to zero if the average ROACE is less than or
equal to 6%; varies on a straight-line basis between 0% and 100% 
if the average ROACE is more than 6% and less than 15%; and is
equal to 100% if the average ROACE is more than or equal to 15%.

2009 Plan

For the 2009 Plan, the Board of Directors decided that for each
beneficiary, other than the Chief Executive Officer, of more than 25,000
options, one third of the options granted in excess of this number will
be finally granted subject to a performance condition. This condition
states that the final number of options finally granted is based on the
average ROE of the Group as published by TOTAL. The average ROE
is calculated based on the Group’s consolidated balance sheet and
statement of income for fiscal years 2009 and 2010. The acquisition rate:

– For each grantee of more than 3,000 options and less 

– is equal to zero if the average ROE is less than or equal to 7%;

or equal to 50,000 options (other than the Chairman and Chief
Executive Officer):

- The first 3,000 options and two-thirds above the first 3,000

options will be finally granted to their beneficiary;

– varies on straight-line basis between 0% and 100% if the
average ROE is more than 7% and less than 18%; and

– is equal to 100% if the average ROE is more than or equal to 18%.

- The outstanding options, that is one-third of the options above
the first 3,000 options, will be finally granted provided that the
performance condition described below is fulfilled.

In addition, the Board of Directors decided that, for the Chief
Executive Officer, the number of share subscription options finally
granted will be subject to two performance conditions:

– For each grantee of more than 50,000 options (other than the

Chairman and Chief Executive Officer):

- The first 3,000 options, two-thirds of the options above the
first 3,000 options and below the first 50,000 options, and 
one-third of the options above the first 50,000 options, will be
finally granted to their beneficiary;

- The outstanding options, that is one-third of the options above
the first 3,000 options and below the first 50,000 options and
two-thirds of the options above the first 50,000 options, will be
finally granted provided that the performance condition is fulfilled.

The performance condition states that the number of options finally
granted is based on the average ROE of the Group. The average
ROE is calculated by the Group based on TOTAL’s consolidated
balance sheet and statement of income for fiscal years 2010
and 2011. The acquisition rate:

– is equal to zero if the average ROE is less than or equal to 7%;

– varies on straight-line basis between 0% and 100% if the
average ROE is more than 7% and less than 18%; and

– is equal to 100% if the average ROE is more than or equal to 18%.

– For 50% of the share subscription options granted, the performance
condition states that the number of options finally granted is based
on the average ROE of the Group as published by TOTAL. The
average ROE is calculated based on the Group’s consolidated
balance sheet and statement of income for fiscal years 2009 and
2010. The acquisition rate is equal to zero if the average ROE is less
than or equal to 7%; varies on a straight-line basis between 0% and
100% if the average ROE is more than 7% and less than 18%; and
is equal to 100% if the average ROE is more than or equal to 18%.

– For 50% of the share subscription options granted, the

performance condition states that the number of options finally
granted is based on the average ROACE of the Group as
published by TOTAL. The average ROACE is calculated based on
the Group’s consolidated balance sheet and statement of income
for fiscal years 2009 and 2010. The acquisition rate is equal to
zero if the average ROACE is less than or equal to 6%; varies 
on a straight-line basis between 0% and 100% if the average
ROACE is more than 6% and less than 15%; and is equal
to 100% if the average ROACE is more than or equal to 15%.

Due to the application of the performance condition, the acquisition
rates were 100% for the 2009 Plan.

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313

11 TOTAL S.A.

Notes to the Statutory Financial Statements

B) TOTAL share purchase option plans

2001Plan (a)

2002 Plan (b)

Total

Weighted
average
exercise 
price

Date of the shareholders’ meeting                                                                               05/17/2001    05/17/2001                                             
Grant date (c)                                                                                                                07/10/2001    07/09/2002                                             
Exercise price until May 23, 2006 included (d)                                                                         42.05             39.58                   -                      -
Exercise price since May 24, 2006 (d)                                                                                     41.47             39.03                   -                      -
Expiry date                                                                                                                  07/10/2009    07/09/2010                                             
Number of options (e)                                                                                                                                                                                       

Outstanding as of January 1, 2009                                                                           4,691,426       6,450,857     11,142,283             40.06

Awarded                                                                                                                                       -                     -                   -                      -
Canceled                                                                                                                     (4,650,446)           (7,920)   (4,658,366)               41.47
Exercised                                                                                                                          (40,980)       (507,676)       (548,656)               39.21

Outstanding as of January 1, 2010                                                                                         -       5,935,261       5,935,261             39.03

Awarded                                                                                                                                       -                     -                   -                       -
Canceled (f)                                                                                                                                   -     (4,671,989)   (4,671,989)               39.03
Exercised                                                                                                                                     -     (1,263,272)   (1,263,272)               39.03

Outstanding as of January 1, 2011                                                                                         -                     -                     -                     -

Awarded                                                                                                                                       -                     -                   -                      -
Canceled                                                                                                                                     -                     -                   -                      -
Exercised                                                                                                                                     -                     -                   -                      -

Outstanding as of December 31, 2011                                                                                   -                     -                     -                     -

(a) Options were exercisable, subject to a continued employment condition, after a 3.5-year vesting period from the date of the Board meeting awarding the options and expired 8 years

after this date. The underlying shares may not be transferred during the 4-year period from the date of the grant. This plan expired on July 10, 2009.

(b) Options were exercisable, subject to a continued employment condition, after a 2-year vesting period from the date of the Board meeting awarding the options and expired 8 years after

this date. The underlying shares may not be transferred during the 4-year period from the date of the grant. This plan expired on July 9, 2010.

(c) The grant date is the date of the Board meeting awarding the options.
(d) Exercise price in euro. The exercise prices of TOTAL share purchase options of the plans at that date were multiplied by 0.25 to take into account the four-for-one stock split on
May 18, 2006. Moreover, following the spin-off of Arkema, the exercise prices of TOTAL share purchase options of these plans were multiplied by an adjustment factor equal
to 0.986147 effective as of May 24, 2006.

(e) The number of options awarded, outstanding, canceled or exercised before May 23, 2006 included, was multiplied by four to take into account the four-for-one stock split approved by

the shareholders’ meeting on May 12, 2006.

(f) Out of the 4,671,989 options canceled in 2010, 4,671,145 options that were not exercised expired due to the expiry of the 2002 purchase option Plan on July 9, 2010.

C) Exchange guarantee granted to the holders 
of Elf Aquitaine share subscription options

Pursuant to the public exchange offer for Elf Aquitaine shares which
was made in 1999, the Group made a commitment to guarantee
the holders of Elf Aquitaine share subscription options, at the end 
of the period referred to in Article 163 bis C of the French Tax Code
(CGI), and until the end of the period for the exercise of the options,
the possibility to exchange their future Elf Aquitaine shares for
TOTAL shares, on the basis of the exchange ratio of the offer
(nineteen TOTAL shares for thirteen Elf Aquitaine shares).

In order to take into account the spin-off of S.D.A. (Société de
Développement Arkema) by Elf Aquitaine, the spin-off of Arkema 
by TOTAL S.A. and the four-for-one TOTAL stock split, the Board
of Directors of TOTAL S.A., in accordance with the terms of the
share exchange undertaking, approved on March 14, 2006 to
adjust the exchange ratio described above (see pages 24 and 25 

of the “Prospectus for the purpose of listing Arkema shares 
on Euronext Paris in connection with the allocation of Arkema
shares to TOTAL S.A. shareholders”). Following the approval 
by Elf Aquitaine shareholders’ meeting on May 10, 2006 of the
spin-off of S.D.A. by Elf Aquitaine, the approval by TOTAL S.A.
shareholders’ meeting on May 12, 2006 of the spin-off of 
Arkema by TOTAL S.A. and the four-for-one TOTAL stock split, 
the exchange ratio was adjusted to six TOTAL shares for one 
Elf Aquitaine share on May 22, 2006.

This exchange guarantee expired on September 12, 2009, 
due to the expiry of the Elf Aquitaine share subscription option 
plan No. 2 of 1999. Subsequently, no Elf Aquitaine shares are
covered by the exchange guarantee.

314

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Notes to the Statutory Financial Statements

TOTAL S.A. 11

D) TOTAL performance share grant

                                                                          2005 Plan         2006 Plan         2007 Plan         2008 Plan         2009 Plan         2010 Plan         2011 Plan                 Total

Date of the shareholders’ meeting     05/17/2005     05/17/2005     05/17/2005     05/16/2008     05/16/2008     05/16/2008     05/13/2011                   
Grant date (a)                                      07/19/2005     07/18/2006     07/17/2007     10/09/2008     09/15/2009     09/14/2010     09/14/2011                   
Final grant date 
(end of the vesting period)                 07/20/2007     07/19/2008     07/18/2009     10/10/2010     09/16/2011     09/15/2012     09/15/2013                   
Transfer possible from                       07/20/2009     07/19/2010     07/18/2011     10/10/2012     09/16/2013     09/15/2014     09/15/2015                   
Number of performance shares                                                                                                                                                                    

Outstanding as 
of January 1, 2009                                       -                   -     2,333,217     2,772,748                   -                   -                   -    5,105,965

Awarded                                                           -                   -                   -                   -     2,972,018                   -                   -   2,972,018
Canceled                                                   1,928           2,922       (12,418)         (9,672)         (5,982)                   -                   -      (23,222)
Finally granted (b)(c)                                    (1,928)         (2,922)   (2,320,799)             (600)                   -                   -                   -   (2,326,249)

Outstanding as 
of January 1, 2010                                       -                   -                   -     2,762,476     2,966,036                   -                   -    5,728,512

Awarded                                                           -                   -                   -                   -                   -     3,010,011                   -   3,010,011
Canceled(d)                                               1,024           3,034               552   (1,113,462)         (9,796)         (8,738)                   -   (1,127,386)
Finally granted (b)(c)                                    (1,024)         (3,034)             (552)   (1,649,014)         (1,904)             (636)                   -   (1,656,164)

Outstanding as 
of January 1, 2011                                       -                   -                   -                   -     2,954,336     3,000,637                   -    5,954,973

Awarded                                                           -                   -                   -                   -                   -                   -     3,649,770   3,649,770
Canceled                                                     800               700               792               356       (26,214)       (10,750)       (19,579)      (53,895)
Finally granted (b)(c)(e)                                     (800)             (700)             (792)             (356)   (2,928,122)         (1,836)                   -   (2,932,606)

Outstanding as 
of December 31, 2011                                 -                   -                   -                   -                   -     2,988,051     3,630,191    6,618,242

(a) The grant date is the date of the Board of Directors meeting that awarded the shares, except for the shares awarded by the Board of Directors at their meeting of September 9, 2008,

and granted on October 9, 2008.

(b) Performance shares finally granted following the death of their beneficiaries.
(c) Including performance shares finally granted for which the entitlement right had been canceled erroneously.
(d) Out of the 1,113,462 canceled rights to the grant share under the 2008 Plan, 1,094,914 entitlement rights were canceled due to the performance condition. 

The acquisition rate for the 2008 Plan was 60%.
(e) The acquisition rate for the 2009 Plan was 100%.

The performance shares, which are bought back by the Company
on the market, are finally granted to their beneficiaries after a 2-year
vesting period from the date of the grant. The final grant is subject
to a continued employment condition and a performance condition.
Moreover, the transfer of the performance shares finally granted will
not be permitted until the end of a 2-year mandatory holding period
from the date of the final grant.

2011 Plan

For the 2011 Plan, the Board of Directors decided that, for each
senior executives (other than the Chairman and Chief Executive
Officer), the shares will be finally granted subject to a performance
condition. This condition is based on the average ROE as published
by the Group and calculated based on the Group’s consolidated
balance sheet and statement of income for fiscal years 2011
and 2012. The acquisition rate:

– is equal to zero if the average ROE is less than or equal to 7%;

– varies on a straight-line basis between 0% and 100% if the
average ROE is greater than 7% and less than 18%; and

– is equal to 100% if the average ROE is greater than or equal to 18%.

The Board of Directors decided also that, for each for each
beneficiary (other than the Chairman and Chief Executive Officer
and the senior executives) of more than 100 shares, the shares 
in excess of this number will be finally granted subject to the
performance condition mentioned before.

In addition, as part of the 2011 plan, the Board of Directors decided
that the number of performance share finally granted to the
Chairman and Chief Executive Officer will be subject to two
performance conditions:

– For 50% of the share granted, the performance condition 

states that the number of shares finally granted is based on the
average ROE of the Group. The average ROE is calculated by
the Group from the consolidated balance sheet and statement
of income of the Group for fiscal years 2011 and 2012. The
acquisition rate is equal to zero if the average ROE is less than
or equal to 7%; varies on a straight-line basis between 0%
and 100% if the average ROE is more than 7% and less
than 18%; and is equal to 100% if the average ROE is more
than or equal to 18%.

– For 50% of the share granted, the performance condition states
that the number of shares finally granted is based on the average
ROACE of the Group. The average ROACE is calculated by the
Group from the consolidated balance sheet and statement of
income of the Group for fiscal years 2011 and 2012. The
acquisition rate is equal to zero if the average ROACE is less 
than or equal to 6%; varies on a straight-line basis between 0%
and 100% if the average ROACE is more than 6% and less
than 15%; and is equal to 100% if the average ROACE is more
than or equal to 15%.

Registration Document 2011. TOTAL

315

11 TOTAL S.A.

Notes to the Statutory Financial Statements

2010 Plan

2009 Plan

For the 2010 Plan, the Board of Directors decided that, for each
beneficiary of more than 100 shares, half of the shares in excess 
of this number will be finally granted subject to a performance
condition. This condition is based on the average ROE calculated
by the Group based on TOTAL’s consolidated balance sheet 
and statement of income for fiscal years 2010 and 2011. 
The acquisition rate:

– is equal to zero if the average ROE is less than or equal to 7%;

– varies on a straight-line basis between 0% and 100% if the
average ROE is greater than 7% and less than 18%; and

– is equal to 100% if the average ROE is greater than or equal to 18%.

For the 2009 Plan, the Board of Directors decided that, for each
beneficiary of more than 100 shares, half of the shares in excess 
of this number will be finally granted subject to a performance
condition. This condition states that the number of shares finally
granted is based on the average ROE as published by the Group
and calculated based on the Group’s consolidated balance 
sheet and statement of income for fiscal years 2009 and 2010. 
The acquisition rate:

– is equal to zero if the average ROE is less than or equal to 7%;
– varies on a straight-line basis between 0% and 100% if the
average ROE is greater than 7% and less than 18%; and

– is equal to 100% if the average ROE is greater than or equal to 18%.

Due to the application of the performance condition, the acquisition
rate was 100% for the 2009 Plan.

E) Global free TOTAL share plan

The Board of Directors approved at its meeting on May 21, 2010 the implementation and conditions of a global free share plan intended 
for the Group employees. On June 30, 2010, entitlement rights to 25 free shares were granted to every employee. The final grant is subject
to a continued employment condition during the plan’s vesting period. The shares are not subject to any performance condition. Following
the vesting period, the shares awarded will be new shares.

                                                                                                                                                           2010 Plan      2010 Plan               Total
                                                                                                                                                                  (2 + 2)            (4 + 0)

Date of the shareholders’ meeting                                                                                                         05/16/08        05/16/08                     
Date of the award (a)                                                                                                                               06/30/10        06/30/10                     
Date of the final award                                                                                                                           07/01/12        07/01/14                     
Transfer authorized as from                                                                                                                   07/01/14        07/01/14                     

Number of free shares                                                                                                                                                                                   

Outstanding as of January 1, 2010                                                                                                                                                             

Notified                                                                                                                                                 1,508 850       1,070 650     2,579 500
Cancelled                                                                                                                                                     (125)                 (75)             (200)
Finally granted (b)                                                                                                                                             (75)                     -               (75)

Outstanding as of January 1, 2011                                                                                                 1,508 650       1,070 575      2,579 225

Notified                                                                                                                                                               -                     -                   -
Cancelled                                                                                                                                                (29 175)         (54,625)        (83,800)
Finally granted (b)                                                                                                                                           (475)               (425)             (900)

Outstanding as of December 31, 2011                                                                                           1,479 000       1,015 525      2,494,525

(a) The June 30, 2010, grant was decided by the Board of Directors on May 21, 2010.
(b) Final grant following the death or disability of the beneficiary of the shares.

316

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Notes to the Statutory Financial Statements

TOTAL S.A. 11

24) Others

Compensation for the administration and management bodies

The aggregate amount of direct and indirect compensation accounted for by the French and foreign affiliates of the Company for the
executive officers of TOTAL (the members of the Management Committee and the Treasurer) and for the members of the Board of Directors
who are employees of the Group, is detailed as follows:

For the year ended December 31,
(M€)                                                                                                                                                             2011               2010               2009

Number of people                                                                                                                                           30                   26                   27

Direct or indirect compensation received                                                                                                     20,4                 20,8               19,4
Pension expenses (a)                                                                                                                                       9,4                 12,2               10,6
Other long-term benefits expenses                                                                                                                    -                       -                     -
Termination benefits expenses                                                                                                                       4,8                       -                     -
Share-based payments expense (IFRS 2) (b)                                                                                                 10,2                 10,0               11,2

(a) The benefits provided for executive officers and certain members of the Board of Directors, employees and former employees of the Group, include severance to be paid on retirement,
supplementary pension schemes and insurance plans, which represent €139.7 million provisioned as of December 31, 2011 (against €113.8 million as of December 31, 2010 and
€96.6 million as of December 31, 2009).

(b) Share-based payments expense computed for the executive officers and the members of the Board of Directors who are employees of the Group as described in Note 25 paragraph E
to the Consolidated Financial Statements and based on the principles of IFRS 2 “Share-based payments” described in Note 1 paragraph E to the Consolidated Financial Statements.

The compensation allocated to members of the Board of Directors for directors’ fees totaled €1.07 million in 2011 
(€0.96 million in 2010 and €0.97 million in 2009).

Legal proceedings

All legal proceedings involving TOTAL S.A. are included in Note 32 – Other risks and commitments – to the consolidated financial statements
attached to the registration document.

Registration Document 2011. TOTAL

317

11 TOTAL S.A.

Other financial information concerning the parent company

5. Other financial information 

concerning the parent company

5.1. Subsidiaries and affiliates

As of December 31, 2010
(M€)

% of share 
capital 
owned by 
the company

Share 
capital

O    ther
sharehoders’
equity

Book value
of investments

Loans &
avances

Sales

Net
income

Dividends 
paid

Commitments 
&
contingencies

gross

net

Subsidiaries

Cray Valley S.A.                       100.0             70             29             69             69                 -           310               5                 -                -
Daja 79 S.A.S.                         100.0           152             33           152           152                 -                 -             33                 -                -
Elf Aquitaine                            100.0         2,166       26,167       45,787       45,787                 -                 -         7,962         5,983                -
Omnium Insurance 
Reinsur. CIE                             100.0             31           472           114           114                 -           287           130           149                -
Total China 
Investment Ltd                        100.0           158               9           140           121               5           367             12                 -                -
Total E&P Golfe 
Holdings Ltd                           100.0                 -              (7)         2,855         2,855                 -                 -              (3)                 -                -
Total E&P Holdings                   65.8               6         4,558         1,118         1,118                 -                 -         4,244         3,015                -
Total E&P Holdings 
Ichthys                                    100.0             84                 -             84             84                 -                 -                 -                 -                -
Total E&P Ichthys                     100.0           298              (1)           298           298                 -                 -              (1)                 -                -
Total E&P Iraq                         100.0             13               3             67             67                 -                 -              (4)                 -                -
Total Energie 
Développement                       100.0             46            (85)             62             32                 -               2            (84)                 -                -
Total Gasandes S.A.               100.0               2             72           150             20                 -                 -             14                 -                -
Total Gaz & 
Énergies Nouvelles Hld           100.0           330             90           330           330                 -                 -             21                 -                -
Total Gestion USA                   100.0         3,969                 -         3,969         3,969                 -                 -                 -                 -                -
Total Holdings Europe               53.2             65         8,869         4,446         4,446                 -                 -         2,074         1,316                -
Total Outre Mer                       100.0             77           407             95             95                 -         3,644           159                 -                -
Total Raffinage Chimie             100.0           930       12,105       13,117       13,117                 -                 -          (427)                 -                -
Total Raffinage 
Marketing                                 67.5           207         1,456         4,132         4,132                 -       36,142          (349)                 -         1,000
Total Refining 
Saudi Arabia S.A.S.                 100.0             80             15             80             80           107                 -                 -                 -                -
Other                                              -                 -                 -           905           619       9,666(a)                 -                 -           136       60,493

Total                                             -                 -                 -       77,970       77,505         9,778                 -                 -       10,599       61,493

(a) Including Total Finance for €6,668 million and Total Treasury for €2,377 million.
(b) Including €53,654 million concerning Total Capital for debenture loan emission program and short-term financing.

318

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Other financial information concerning the parent company

TOTAL S.A. 11

5.2. Five-year financial data

Share capital at year-end
(K€)                                                                                                                 2011               2010               2009               2008               2007

Share capital                                                                                         5,909,418       5,874,102       5,871,057       5,929,520      5,988,830
Number of common shares outstanding (a)                                         2,363,767,313    2,349,640,931   2,348,422,884   2,371,808,074   2,395,532,097
Number of future shares to issue:                                                                                                                                                                     
- share subscription options (a)                                                              44,632,912     49,267,826     45,828,769     42,965,666    39,440,217
- Elf Aquitaine options and shares 

covered by the exchange guarantee (a)                                                                -                       -                     -         610,086         841,776
- global free share plan                                                                           2,494,525       2,579,225                     -                     -                     -

Operation and income for the year
(K€)                                                                                                                                             2011                   2010                   2009                   2008                   2007

Net commercial sales                                                                           12,102,415       8,347,108       6,246,165       9,970,955      7,904,504
Employee profit sharing                                                                               51,000             48,000           35,000           42,000           38,000
Net income                                                                                            9,766,284       5,840,088       5,633,681       6,007,609      5,778,925
Retained earnings before appropriation                                                 4,916,078       4,425,753       4,114,277       3,416,997      2,496,875
Income available for appropriation                                                       14,682,362     10,265,841       9,747,958       9,424,606      8,275,800
Dividends (including interim dividends)                                                   5,392,829       5,384,541       5,354,404       5,407,722      4,983,591
Retained earnings                                                                                  9,289,533       4,881,300       4,393,554       4,016,884      3,292,209

Earnings per share
(€)                                                                                                                   2011               2010               2009               2008               2007

Income after tax, before depreciation, amortization and provisions (a) (b)                 4.80                 2.90               2.68               2.87               3.06
Net income (a) (b)                                                                                                 4.33                 2.60               2.52               2.67               2.54
Net dividend per share (a)                                                                                 2.28                 2.28               2.28               2.28               2.07

Employees
(K€)                                                                                                                 2011               2010               2009               2008               2007

Average number of employees during the year (c)                                           7,001               6,809             6,595             6,311             6,027
Total payroll for the year                                                                             910,707           815,269         881,515         666,686         605,374
Social security and other staff benefits                                                      331,248           311,114         312,973         282,040         258,875

(a) On May 18, 2006, the share par value was divided by four.
(b) Earnings per share are calculated based on the fully-diluted weighted-average number of common shares outstanding during the year, excluding treasury shares and shares held by subsidiaries.
(c) Including employees in end-of-career holiday or early retirement (Exemption from activity: 29 people in 2007, 50 people in 2008, 74 people in 2009, 79 people in 2010 and 89 people in 2011).

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319

11 TOTAL S.A.

Other financial information concerning the parent company

5.3. Allocation of 2011 income

(Net dividend proposed: €2.28 per share)
(€)

Income of the year                                                                                                                                                                 9,766,283,949.78
Retained earnings before appropriation                                                                                                                                 4,916,077,732.32

Total available for allocation                                                                                                                                           14,682,361,682.10

Interim dividends:
- paid in 2011 (2.354.538.642 x €1.14)                                                                                                                                 2,684,174,051.88
- to be paid in 2012 including interim dividend approved in 2011 (a)                                                                                       1,360,447,485.75
Balance of dividends to be paid in 2012                                                                                                                               1,348,207,179.21

2011 dividends                                                                                                                                                                     5,392,828,716.84
Retained earnings                                                                                                                                                                 9,289,532,965.26

Total allocated                                                                                                                                                                 14,682,361,682.10

(a) (2,365,275,753 - 2,354,538,642) x €1.14 +2,365,275,753 x €0.57

5.4. Statement of changes in share capital for the past five

For the year ended
(€)

2007

Changes in capital

Cash contributions

Par value

Issue/
conversion
premium

Successive 
amounts 
of nominal
capital

Cumulative 
number 
of common
shares of the
Company

Options covered by the exchange guarantee                       788              16,862         6,065,208 2,426,083,265
Exercise of share subscription options                             6,135              76,196         6,071,343 2,428,537,097
Capital decrease                                                           (82,513)       (1,651,038)         5,988,830 2,395,532,097

2008

Changes in capital

Options covered by the exchange guarantee                       569                9,631         5,989,399 2,395,759,521
Exercise of share subscription options                             2,945              38,166         5,992,344 2,396,937,688
Capital increase reserved for Group employees             12,176            203,521         6,004,520 2,401,808,074
Capital decrease                                                           (75,000)       (1,565,629)         5,929,520 2,371,808,074

2009

Changes in capital

2010

2011

Options covered by the exchange guarantee                   1,200              17,179         5,930,720 2,372,288,104
Exercise of share subscription options                             2,337              29,996         5,933,057 2,373,222,884
Capital decrease                                                           (62,000)       (1,160,212)         5,871,057 2,348,422,884

Changes in capital

Exercise of share subscription options                             3,045              37,875         5,874,102 2,349,640,931

Changes in capital

Exercise of share subscription options                           13,059            159,896         5,887,161 2,354,864,596
Capital increase reserved for Group employees             22,257            287,558         5,909,418 2,363,767,313

320

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Consolidated financial information for the last five years

TOTAL S.A. 11

6. Consolidated financial information 

for the last five years

6.1. Summary consolidated balance sheet for the last five years

As of December 31 
(M€)

                                                                                                              2011               2010               2009               2008               2007

ASSETS

Non-curret assets                                                                                  100,386           85,512           77,996           71,252           65,303

Intangible assets                                                                                         12,413               8,917             7,514             5,341             4,650
Property, plant and equipment                                                                    64,457             54,964           51,590           46,142           41,467
Other non-current assets                                                                            23,516             21,631           18,892           19,769           19,186

Current assets                                                                                         63,663           56,936           49,757           47,058           48,238

Inventories                                                                                                   18,122             15,600           13,867             9,621           13,851
Other current assets                                                                                   45,541             41,336           35,890           37,437           34,387

Assets held for sale or exchange                                                                     -              1,270                     -                     -                    - 

Total assets                                                                                            164,049         143,718         127,753         118,310         113,541 

LIABILITIES

Shareholder’s equity, Group share                                                               68,037            60,414            52,552            48,992            44,858 
Non-controlling interests                                                                               1,352                  857                987                958                842 
Provisions and other non-current liabilities                                                   25,401            21,216            20,369            17,842            17,303 
Non-curent financial debt                                                                            22,557            20,783            19,437            16,191            14,876 
Current debt                                                                                               46,702            40,251            34,408            34,327            35,662 

Liabilities from assets held for sale or exchange                                            -                197                     -                     -                    - 

Total liabilities                                                                                         164,049          143,718          127,753          118,310         113,541 

6.2. Consolidated statement of income for the last five years 

As of December 31 
(M€)

                                                                                                              2011               2010               2009               2008               2007

Sales                                                                                                         184,693          159,269          131,727          179,976         158,752 
Operating expenses                                                                                (152,897)         (131,963)        (109,521)        (150,534)        (128,026) 
Depreciation and amortization of tangible assets                                         (7,506)             (8,421)            (6,682)            (5,755)            (5,425) 
Other income and expense                                                                              699                  496              (286)              (185)                204 
Cost of net debt                                                                                             (440)                (334)              (398)              (527)              (539) 
Other financial income and expense                                                                 180                    35                298                403                369 
Equity share of net income from affiliates                                                       1,925              1,953              1,642              1,721              1,775 
Income tax                                                                                                (14,073)           (10,228)            (7,751)          (14,146)          (13,575) 

Consolidated net income                                                                        12,581            10,807              9,029            10,953            13,535 

Group share                                                                                               12,276            10,571              8,447            10,590            13,181 

Non-controlling interests                                                                             305                236                182                363                354 

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Corporate social responsibility 12

Corporate social responsibility

             The methodological note concerning the information provided in Chapter 12 is available on the Company’s website 
             (www.total.com, heading CSR Analysts). 

1.     Employee policy                                                                                               324

1.1.       Group employee  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .324
1.2.       Organization of work time  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .325
1.3.       Dialogue with employees  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .326
1.4.       Training  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .326
1.5.       Equal opportunity  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .327

2.     Health, safety and environment information                                                      328

2.1.       Occupational health and safety  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .329
2.2.       Environmental protection  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .329
2.3.       Consumer health and safety  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .333

3.     Community development information                                                               334

3.1.       Stakeholder relationships . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .334
3.2.       Social and economic development of host communities and countries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .335
3.3.       Partnerships and philanthropy  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .335
3.4.       Fair operating practices  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .336

4.     Other social, community development and environmental information              338

4.1.       TOTAL and Canadian oil sands  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .338
4.2.       TOTAL and shale gas  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .338
4.3.       TOTAL and new energies  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .339

5.     Third parties assurance reports                                                                        340

5.1.       Assurance report on E&P and Refining data, on part of the informations and on the Group consolidation  . . . . . . . . . . . . .340
5.2.       Assurance report on G&P, Marketing and Chemicals data and on the rest of the informations  . . . . . . . . . . . . . . . . . . . . . .342

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12 Corporate social responsibility

Employee policy

1. Employee policy

The quantitative information set out below about TOTAL’s employees worldwide relates to all the subsidiaries consolidated under the global
integration method. Some of the data comes from the Worldwide Human Resources Survey (WHRS), which uses almost one hundred
indicators measuring important factors of the Group’s employee policy. This annual survey is performed on a sample of employees from the
consolidated companies, representative of their distribution by business segment and region; when such WHRS data is mentioned in this
document, reference will be made to the relevant scope.

1.1. Group employee

1.1.1. Group employees 
as of December 31, 2011(1)

As of December 31, 2011, the Group had 96,104 employees
belonging to 356 companies and subsidiaries located in 106 countries.
The tables below show, at year-end 2010 and year-end 2011, 
the breakdown of employees by the following categories: 
gender, nationality, business segment, region, and age bracket:

Group Employees as of December 31,            2011             2010

Total number of employees                       96,104           92,855

Women                                                            29.7%            29.4%
Men                                                                 70.3%            70.6%
French                                                             36.1%            37.4%
Other nationalities                                             63.9%            62.6%

Breakdown by business segment
Upstream                                                                                         
Exploration & Production                               16.7%            16.7%
Gas & Power                                                   7.8%              1.8%

Downstream

Refining & Marketing                                     30.1%            34.6%
Trading & Shipping                                          0.5%              0.5%
Chemicals                                                        43.4%            44.9%
Corporate                                                           1.5%              1.5%

Breakdown by region
Mainland France                                               36.5%            37.9%
French Overseas Departments and Territories       0.4%              0.3%
Rest of Europe                                                 23.4%            26.8%
Africa                                                                 9.6%              9.4%
North America                                                   6.8%              6.7%
South America                                                   7.5%              7.3%
Asia                                                                 14.1%            10.1%
Middle East                                                       1.1%              0.9%
Oceania                                                             0.6%              0.6%

Breakdown by age bracket
< 25                                                                   5.9%              6.4%
25 to 34                                                           30.0%            27.4%
35 to 44                                                           28.1%            28.7%
45 to 54                                                           24.0%            25.5%
> 55                                                                 12.0%            12.0%

The workforce increased by 3.5% between 2010 and 2011. Events
with a significant impact on headcount included the investment in
SunPower and the disposal of part of the Resins business.

After France, at year-end 2011, the country with the most employees
was the United States, followed by Philippines, Belgium and China.

The breakdown by gender and nationality of managers or
equivalent positions (≥ 300 Hay points) is as follows:

Breakdown of managers or equivalent           2011              2010
as of December 31,                                                  

Total number of managers                         26,836           25,998

Women                                                            23.1%            22.7%
Men                                                                 76.9%            77.3%
French                                                             41.1%            41.6%
Other nationalities                                             58.9%            58.4%

In 2011, the Worldwide Human Resources Survey covered 73,654
employees belonging to 124 subsidiaries.

Group included in WHRS                     WHRS 2011   WHRS 2010

Employees surveyed                                  73,654           66,644

% of Group employees                                   77% (a)                 72%

(a) 81% excluding SunPower subsidiaries, which could not be included in the WHRS in 2011.

1.1.2. Employees joining and leaving TOTAL

As of December 31,                                          2011               2010

Total number hired on 
open-ended contracts                                 9,295             8,792

Women                                                            29.4%            30.7%
Men                                                                 70.6%            69.3%
French                                                             12.8%              8.7%
Other nationalities                                             87.2%            91.3%

The number of employees hired on open-ended contracts in 2011 in
the consolidated companies increased by 5.7% compared to 2010.
The region in which the largest number of employees on open-ended
contracts was hired was Asia (30.5%), followed by Europe (29.8%),
and the business that hired most was the Chemicals (61.1%).

(1) Employees of the globally consolidated companies only.

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Employee policy

TOTAL also hired 3,321 employees on fixed-term contracts in the
consolidated companies. Over 500,000 job applications were
received by the subsidiaries covered by the WHRS.

As of December 31,                                          2011               2010

Departures excluding retirement/
transfer/early retirement                               6,892             7,939

Death                                                                   119                 146
Resignations                                                     4,332             4,957
Redundancies/negotiated departures               2,199             2,619
Termination of employment contract 
by mutual agreement (France)                              242                 217

Total departures/Total employees               7.2%             8.5%

1.1.3. Compensation

TOTAL’s approach to overall compensation (salary and 
employee benefits) is guided by the dual imperatives of external
competitiveness, with salaries and social protection programs
positioned relative to local reference markets, and internal fairness.
These shared principles are adapted in line with local factors such
as labor laws, the economic context and the job market in the
various countries where the Group operates.

General and merit-based increases take place regularly. TOTAL may
also use tools that reward collective performance (for example, in
France, incentives and profit-sharing), together with base salary
supplements, such as bonuses or variable portions, to acknowledge
individual performance. The HSE (Health, Safety and Environment)
aspect in the future will also increasingly be taken into account by
TOTAL when evaluating individual and collective performance.

TOTAL has set out a HSE performance recognition policy in order
to acknowledge individual managers’ performance and collective
team performance.

1.2. Organization of work time

The average work week is determined by applicable local law. 
It is less than forty hours in most of the subsidiaries in Europe and
Japan, and forty hours in most of the Asian and African countries. 
It is longer in Mexico and India.

The sickness absenteeism rate is one of the indicators monitored in
the WHRS:

                                                              WHRS 2011   WHRS 2010

Sickness absenteeism rate                                 2.7%              2.8%

Within the scope of the WHRS, more than 91% of the Group’s
employees are paid at a rate higher than the applicable minimum wage.

The development of employee shareholding is another cornerstone of
the Group’s compensation policy. Employee shareholding aims to
foster a good understanding of the company’s core values and to
create a direct link with company performance. TOTAL thus grants
performance shares to a significant number of employees on the basis
of the Group’s achievement of overall economic goals. In
September 2011, the Board of Directors approved a stock option and
performance share plans benefitting approximately 10,000 employees.
The 2011 plan is the seventh implemented by the Group since the
granting of free shares to employees was permitted by French law 
and includes a significant percentage of new beneficiaries (38%).

The Group also gave employees the opportunity to subscribe to 
a capital increase, the subscription period for which ended on
April 1, 2011. Over 30,000 employees participated in the operation.

TOTAL also aims to develop employee savings and other employee
benefit programs (health insurance, life insurance, etc.) for its
employees. The Group has therefore set up a life insurance
program paying a minimum of two years’ salary. The Group targets
coverage for all employees, and the current percentage of
employees on open-ended contracts in the WHRS who benefit
from this scheme is 87%.

The pension and employee benefit programs improve every year.
Improvements include the gradual introduction of a supplementary
pension plan in certain Downstream subsidiaries (at year-end 2011
just over 4,000 employees in twenty eight countries, mainly in Africa,
were given the option of joining the plan) and the benchmarking and
introduction of supplementary health and life insurance plans in eight
Asian countries (5,500 employees as of June 2011).

For more detailed information, see points 5 and 6 of Chapter 5 of
this registration document.

Depending on current local law, there are several programs that aim
to create a better balance between work and private life and/or to
encourage equal career opportunities:

                                                                  WHRS 2011   WHRS 2010

% of companies offering the option 
of working part-time(a)                                         63%               70%
% of employees working part-time 
of those given the option                                       5%                 5%
% of companies offering the option 
of teleworking                                                     15%                 NA
% of employees involved in teleworking 
of those given the option                                       3%                 NA

(a) The reduction in this percentage is explained by the differences in the scope of the

WHRS in 2010 and that of 2011.

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12 Corporate social responsibility

Employee policy

1.3. Dialogue with employees

TOTAL’s employees and their representatives have a privileged
position and role among the numerous stakeholders with which 
the Group has and intends to develop regular dialogue (see also
paragraph 3.1 of this Chapter). In countries where employee
representation is not required by law, TOTAL strives to set up such
representation; there are therefore employee representatives in the
majority of Group companies, most of whom are elected. The
subjects covered by dialogue with employees vary from company to
company, but there are common major themes such as work time,
health and safety, compensation, training and equal opportunity.

                                                                  WHRS 2011   WHRS 2010

Percentage of companies with 
employee representation (a)                               77.4%            86.2%
Percentage of employees covered by 
collective agreements                                       70.3%            73.4%

(a) The reduction in this percentage is explained by the differences in the scope of the

WHRS in 2010 and that of 2011.

A structure for information and dialogue with European employee
representatives exists in the form of the European Works Council.
Its scope covers all European Union countries where the Group
operates as well as Norway. Another representative body, 
the Group Committee, covers all Group activities in France.

Several unions and Senior Management have expressed an interest
in merging the Group Committee with the European Works Council
to form a single Europe-wide employee representative body. In this
regard, Senior Management has committed to opening negotiations
in a timely manner.

In France, on November 30, 2011, Senior Management and all 
of the unions in France signed an addendum to the agreement 
of July 4, 2000 on trade union coordination providing for dialogue
to continue at a Group level with the union coordinators within 
a framework that reflects the legal and regulatory changes (act 
of August 20, 2008).

In addition, every other year TOTAL carries out an internal survey to
gather its employees’ views and expectations with regard to their
work situation and perception of the company, locally and as a Group.

1.4. Training

TOTAL’s training activities are guided by four main objectives:

– supporting the policy of diversity and mobility within the Group

– sharing TOTAL’s corporate values, in particular with respect to

ethics and HSE;

– increasing technical skills and maintaining a high level of

operating performance;

– promoting employees’ integration and career development through

induction, management and personal development training;

through language and intercultural training.

The Group continues to provide significant training opportunities.
In 2011, 82% of employees covered by the WHRS attended at
least one training session, representing over 400,000 days of
training, for a total budget of €274 million.

Average number of days’ training/year per employee (including mentoring, excluding e-learning)               WHRS 2011   WHRS 2010

Group average                                                                                                                                                                   5,8                 6,6

By profit center                                                                                                                                                                                               
Upstream                                                                                                                                                                               9,5               11,4
Downstream                                                                                                                                                                          5,0                 5,3
Chemicals                                                                                                                                                                             4,5                 4,8
Corporate                                                                                                                                                                              2,4                 2,5

By region                                                                                                                                                                                                         
Africa                                                                                                                                                                                     8,3                 8,8
North America                                                                                                                                                                       7,9                 5,0
South America                                                                                                                                                                       6,2                 4,3
Asia                                                                                                                                                                                       9,4                 8,5
Europe                                                                                                                                                                                   4,5                 3,6
Middle-East                                                                                                                                                                         13,9               16,7

Breakdown by type of training given (including mentoring, excluding e-learning)
Technical                                                                                                                                                                             42%               47%
Safety                                                                                                                                                                                  29%               27%
Other(a)                                                                                                                                                                                 21%               18%
Language                                                                                                                                                                              8%                 8%

(a) Other: management, personal development, intercultural.

Training approaches are adapted to suit the specific requirements 
of individual regions or business segments. Remote training and 
e-learning in particular are increasingly used. In 2011, an ambitious 

e-learning program on fighting corruption, aimed at all employees, was
launched in twelve languages. Over 35,000 certificates were awarded
following the assessment carried out at the end of the training.

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Employee policy

1.5. Equal opportunity

From recruitment until the end of the employment contract, TOTAL
provides equal opportunities for all employees. An affirmative action
plan was launched to ensure that not only recruiters and career
managers, but also business unit managers comply with the
principle of equal opportunities.

Since 2004, the Group’s Diversity Council, chaired by a member 
of the Executive Committee, has been overseeing activities with 
a view to increasing the number of women employees, international
employees and local employees up to the highest levels of
management. Promoting diversity goes hand-in-hand with
combating all forms of discrimination within the Group, whether 
in relation to openness to different social background, equal
opportunities for men and women or the hiring and retaining 
of employees with disabilities.

In 2011, 75% of managers recruited were non-French, representing
over eighty nationalities. Several measures have been put in place 
to facilitate the internationalization of management, including
harmonizing Human Resources practice (for example with regard to
hiring and annual performance review), increasing numbers of foreign
postings for non-French employees, and decentralizing training.

% of non-French                                              2011               2010

Employees in recruitment                                    87%               91%
Employees in management recruitment/JL ≥10   75%               74%
Employees                                                          64%               63%
Employees in management/JL ≥10                     59%               58%
Employees in senior management                       23%               23%

1.5.1. Equal treatment for men and women

1.5.3. Measures promoting the employment
and integration of people with disabilities

In addition to the various collective agreements embodying its
commitment to equal treatment of men and women, TOTAL signed
in 2010 the Women’s Empowerment Principles - Equality Means
Business, set out by the United Nations Global Compact.

For over twenty years, TOTAL has set out its disability policy
through successive agreements signed with employee
representatives in France to promote the employment of workers
with disabilities.

The Group intends to continue to open more opportunities to
women in all the Group’s professions and to enable women to
obtain positions of responsibility on equal terms with their male
counterparts. In this regard, the Diversity Council monitors the
following indicators:

% of women                                                     2011               2010

In recruitment on open-ended contracts             29%               31%
In management recruitment/JL≥10                         28%               27%
Employees                                                          30%               29%
In management/JL≥10                                        23%               23%
In senior management                                         15%               13%

TOTAL also participates in the BoardWomen Partners program,
which aims to significantly increase the proportion of women in 
the boardrooms of large companies throughout Europe. At the end
of the 2011 Shareholders’ Meeting, 26% of the Board of Directors 
of TOTAL was made up of women. For more detailed information,
see paragraph 1.1 of Chapter 5.

The Group also shows its commitment through agreements 
or provisions relating to access to employment, maternity leave,
childcare facilities, working conditions, balancing work and 
family responsibilities, and managing dual careers.

1.5.2. Internationalization of management

While promoting the direct recruitment of disabled people and
cooperation with the sheltered employment sector, TOTAL also
takes various types of action:

– in-house: leaflets, awareness sessions organized for senior, 

line and HR managers, etc.

– externally: cooperation with recruitment agencies, information
and advertising aimed at students, attendance at specialized
recruitment forums, etc.

The Group also supports the integration, professional training 
and retaining of workers with disabilities.

A framework agreement with all of the French representative
unions, renewed until 2012, sets out TOTAL’s policy in France with
regard to integrating people with disabilities into the work world.

1.5.4. Measures promoting 
non-discrimination and diversity

In addition to basing its recruitment policy on the principle of 
non-discrimination on the grounds of ethnicity, TOTAL is involved 
in a number of initiatives to promote diversity. In France, the Group 
is in particular a partner in the action taken by the Employment 
and Diversity division of IMS-Entreprendre pour la Cité (Institut
Mécénat-Solidarité), with a view to facilitating the integration of
young graduates into the workplace.

With employees representing over 130 nationalities, TOTAL enjoys
great cultural diversity, and it is important that this be reflected at 
all levels of the company and across all business segments.

TOTAL also works alongside several associations that help young
graduates from disadvantaged backgrounds to find jobs or support
them in further education.

Although it recruits for a highly varied portfolio of business
segments, usually with a large technical component, the Group
strives to prioritize local recruitment. Internships, VIE (Volontariat
International en Entreprise), a French program for voluntary work
abroad), scholarships and work experience are all ways in which
TOTAL is involved in integrating young people into working life.

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12 Corporate social responsibility

Health, safety and environment information

2. Health, safety and environment information

TOTAL’s health, safety and environment policy is based on the charter below:

Health Safety Environment Quality Charter

Total has based its policy in matters pertaining to health, safety, the environment and quality on the following ten principles:

Article 1

Total considers personal health and safety, operational safety, respect for the environment, customer satisfaction and listening to
stakeholders as paramount priorities.

Article 2

Total strives to comply with applicable laws and regulations wherever it conducts its business and supplements them, when appropriate,
with its own specific requirements.

Article 3

Total promotes among its employees a shared culture the core components of which are skills management, incident feedback, information
and dialogue. This process is driven by the leadership and exemplary conduct of management.

Article 4

Total favors the selection of its industrial and business partners on the basis of their ability to comply with its health, safety, environment 
and quality policy.

Article 5

Total implements, for all its operations, appropriate management policies regarding health, safety, environment and quality risks which 
are regularly assessed. No project development or product launch may be undertaken without a risk assessment covering the entire life 
of the project or product.

Article 6

Appropriate health, safety, environment and quality management systems for each business undergo regular assessment involving
measuring the performance, setting milestones, formulating relevant action plans and instituting suitable control procedures.

Article 7

In order to respond effectively in the event of accidents, Total equips itself appropriately and establishes emergency procedures that are
periodically reviewed and regularly tested during exercises.

Article 8

Each person, at all levels, must be conscious in his or her job of his or her personal responsibility, giving due consideration to the prevention of
risks of accident, harm to health, environmental damage or adverse impacts on product and service quality. Vigilance and professionalism in
these fields are important criteria in evaluating the performance of each member of personnel, in particular for those in positions of responsibility.

Article 9

In matters of health, safety, environment and quality, Total adopts a constructive attitude based on open dialogue with stakeholders 
and outside parties. Through its social commitment, it focuses on developing its activities in harmony with the neighboring communities.

Article 10

Total monitors and controls the Group’s energy consumption, greenhouse gas emissions, production of ultimate waste and impact on biodiversity.
The Group develops new processes, products and customer services in order to enhance energy efficiency and reduce environmental footprints.
The Group is engaged in exploring for and developing additional energy resources. Total thus actively contributes to sustainable development.

The Industrial Safety, the Sustainable Development and
Environment departments, together with the Security department,
report to the Corporate Affairs and provide support to the business
units and ensure that they implement policies that reflect the
principles of the charter in a concrete, effective manner.

In accordance with oil and gas industry good practice (set out in
the IPIECA reporting guidelines), the following information relates 

to the activities, sites and industrial assets that TOTAL operates or
for which it has been given contractual responsibility for managing
operations, directly or through one of its subsidiaries. This is with
the exception of information about greenhouse gases, which is 
also expressed as Group share of all assets in which TOTAL has 
a stake. The SunPower subsidiary could not be included in the
results for 2011: this should be done beginning in 2012.

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Health, safety and environment information

2.1. Occupational health and safety

TOTAL’s occupational health and safety requirements for the
personnel working on its sites are set out in Health, Safety and
Industrial hygiene directives.

Indicators are used to measure the main results in these areas, 
and monthly reporting of occupational incidents (LTIR: Lost Time
Incident Rate; TRIR: Total Recordable Incident Rate) is used to
monitor performance overall and by site. The Group does not
differentiate between the safety of its employees and that of
external contractors.

                                                                          2011               2010

LTIR: number of lost time incidents 
per million hours worked                                       1.3                 1.6
TRIR: number of recorded incidents 
per million hours worked                                       2.2                 2.6
SIR: average number of days lost 
per lost time incident                                           23.9               23.5

The indicators above include incidents and hours worked by Group
employees and contractors working on its sites.

Since 2010, the basic rules to be strictly followed by all personnel,
employees and contractors alike, in all of the Group’s business
areas worldwide, have been set out in a safety document entitled
“Twelve golden rules of occupational safety.” The Group’s internal
statistics show that in over 90% of severe or high potential severity
incidents in the workplace at least one of the golden rules had not
been followed. The roll-out of the golden rules was accompanied
by an awareness campaign throughout 2011 to ensure that all
employees know and understand the rules.

Regular site visits, presentations and seminars are organized with
the employee representatives on the European Works Council to
promote the golden rules and, more generally, raise awareness of
occupational safety issues.

2.2. Environmental protection

2.2.1. General policy

The main Group entities have Health, Safety and Environment (HSE)
departments or units that ensure compliance with both relevant
local regulations and internal requirements. The equivalent of
over 780 full-time equivalent positions dedicated to environmental
matters was identified within the Group for 2011.

The Group steering bodies, led by the Sustainable Development
and Environment department, have a threefold task:

– monitoring TOTAL’s environmental performance, which is

reviewed annually by the Management Committee and for which
multi-annual improvement targets are set;

– in conjunction with the business units, handling the various areas

for which they are responsible;

– promoting the internal standards to be applied by the Group’s

business units as set out in the charter.

In-house, TOTAL also promotes compliance of its environmental
management systems with ISO 14001. In 2011, 284 out of 860 sites

The Group’s directives are equally demanding with regard to
employee health. Requirements include a formal occupational risk
assessment (chemical, physical, biological or psychosocial), the
creation of a risk management action plan and medical monitoring
of staff in line with the risks to which they are exposed. Two main
indicators are monitored yearly:

                                                                          2011               2010

Percentage of companies included in WHRS 
offering employees regular medical monitoring       96%               98%
Number of occupational illnesses recorded 
in the year (in accordance with local regulations) 
per million hours worked                                         0.87               0.75

The main occupational illnesses identified at TOTAL are as follows:

– musculoskeletal disorders, which are the main cause of
occupational illness in over half of all recorded illnesses;

– pathologies related to exposure to asbestos (almost solely in
France due to the specific nature of legislation in this regard);

– hearing loss.

Nine French sites give their employees a questionnaire to complete
when they have periodic medical check-ups, which are used to measure
the impact of the reaction to the stress factors to which they may be
exposed. In-house, a “stress level observatory” follows up the results
of a survey conducted in 2010 of 3,000 employees, which found that
their stress level is below that of a panel of large French companies.

On a broader level, TOTAL is associated to promoting individual
and collective health in the countries where it operates (including 
flu vaccination campaigns and prevention and screening programs
for certain diseases such as AIDS, cancer, malaria). Awareness
campaigns relating to lifestyle risks in particular have been 
ongoing for several years (including anti-smoking and anti-drinking
campaigns, musculoskeletal disorder prevention programs).

operated by the Group were ISO 14001-certified. Of the 860 sites, sixty
are the most significant contributors to the emissions of their respective
segments; for TOTAL, these sixty sites account for over 90% of the
Group’s emissions of greenhouse gases, nitrous oxide, sulfur oxide,
and freshwater withdrawal. TOTAL has set a goal of having all of
these sites certified ISO 14001 by year-end 2012. This proportion
reached 97% by year-end 2011, compared to 92% in 2010.

The environmental risks and impacts of any planned investment,
disposal or acquisition subject to Executive Committee approval 
are assessed and reviewed before the final decision is made.

TOTAL ensures that all employees are aware of its environmental
protection requirements. If necessary, employees are given training in the
required skills. TOTAL also raises employee awareness through internal
campaigns (in-house magazines, intranet, posters, etc.) and provides
annual information about the Group’s environmental performance
through circulation of the Corporate Social Responsibility report.

Two three-day training courses on all aspects of HSE are also made
available to the business units. “HSE Implementation” is aimed at
employees whose job is specifically to handle one or more HSE

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areas within an entity. “HSE for Managers” is aimed at senior
managers who are currently or will in the future be responsible 
for a Group entity. Several of these courses took place in 2011.

2.2.2. Environmental impact

TOTAL implements an active policy of monitoring, managing 
and reducing the environmental impact of its activities. As part of
this policy, emissions are identified and quantified by environment 
(air, water, soil) so that the appropriate measures for their control
can be implemented.

Water, air

The Group’s activities generate chronic emissions such as fumes at
combustion plants, emissions into the atmosphere from the various
processes and discharges in wastewater. In order to reduce the
quantities emitted and, at the very least, to comply with applicable
regulations, TOTAL’s sites use various treatment systems:

– organizational measures (for example controlling peaks in SO2
emissions in accordance with weather forecast data, managing
combustion processes, etc.);

– technical measures (such as building wastewater treatment plants).

These measures can be preventive to avoid generating pollutants
(such as low-NOx burners for combustion plants) or curative (such
as biological treatment of process water to reduce the hydrocarbon
content of the final effluent).

To ensure the quality of its wastewater discharge, TOTAL has set a
target of complying with the hydrocarbon concentration requirements
(less than 30 mg/l) set out in the OSPAR standard, which is only
mandatory in the North Sea, for all of its offshore exploration and
production operations. For the third consecutive applicable year, the
Group achieved this goal on yearly average in 2011.

The table below shows changes in chronic emissions into the
atmosphere and discharged water quality:

                                                                          2011               2010

SO2 emissions (thousands of metric tons)              91                   99
NOx emissions (thousands of metric tons)             84                   87
Hydrocarbons in discharged water 
(metric tons, excluding exploration & production 
and specialty chemicals)                                         50                   74
Hydrocarbon concentration in water discharged 
by exploration & production (mg/l)                          20                   22
Chemical oxygen demand (COD) in water 
discharged by specialty chemicals (metric tons)   320                 355

The decrease in SO2 and NOx emissions is primarily the result of
portfolio changes, notably the sale of the affiliate TOTAL EP
Cameroon at the beginning of 2011 and the reduction of the Group’s
refining activities. Operational improvements, of which some related to
the switch from liquid fuels to natural gas, also contributed significantly
to the overall decrease. The sharp decrease in hydrocarbons
discharged in the water is mainly the result of the continuous
improvement of the wastewater treatment in 4 refineries.

Soil

The risks of soil pollution related to TOTAL’s activities come mainly
from accidental spills (see paragraph 2.2.3 of this Chapter) and
waste storage (see below). The Group’s approach to preventing and

controlling these types of pollution is based on four cornerstones:

– leak prevention, by implementing industry best practice in

engineering and operations;

– maintenance at appropriate intervals to minimize the risk of leaks;

– overall monitoring of the environment to identify any increase in

soil pollution;

– controlling pollution from previous activities by means of

containment or reduction operations.

Decomissioned Group facilities (chemical plants, service stations,
mud pits or lagoons resulting from hydrocarbon extraction activities,
wasteland on the site of decommissioned refinery units, etc.) scar the
landscape and may, despite all of the precautions taken, be sources
of chronic or accidental pollution. TOTAL therefore remediates sites
when it leaves in order to allow new activities to be set up once the
future use of the land has been determined in conjunction with the
authorities. This continuous task is performed by various teams
within the Group, some of which form subsidiaries, such as RETIA,
which decontaminates former Chemicals sites in Europe.

Waste

TOTAL manages waste production across all of its activities. 
This commitment is based on the following four principles, listed in
decreasing order of priority:

1. reducing waste at source, by designing products and processes
that generate as little waste as possible, as well as minimizing the
quantity of end-of-life products;

2. reusing products for a similar purpose in order to prevent them

from becoming waste;

3. recycling residual waste;

4. recovering energy, wherever possible, from non-recycled

products.

To this end, TOTAL has entered into a variety of partnerships:

– With Veolia, the Group is involved in the Osilub project to build a
used engine oil recycling plant in Le Havre, France. The plant
(TOTAL, 35%) is scheduled to begin production in 2012 and will
have a processing capacity of 120,000 metric tons per year
(50% of all the used motor oil collected in France); the recycled
oil will be used to make Vacuum Gas Oil (VGO) for refinery
production of lubricants or fuels.

– In March 2011, Total Energy Ventures (Group’s vehicle for
investing in new energy and environmental protection
technologies) acquired a stake in Agilyx, an American start-up
that has developed an innovative process to convert waste
plastic into crude oil. The first production unit, with a capacity of
around ten metric tons of plastic per day, is already in operation.

At the production sites, waste management is carried out in four
basic stages:

– waste identification (technical and regulatory);

– waste storage (soil protection and emission management);

– waste traceability, from production to disposal (notes, logs,

declarations, etc.);

– Waste processing, with technical and regulatory knowledge of

channels, under site responsibility.

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TOTAL particularly monitors hazardous waste treated externally:

                                                                          2011               2010

Volume of hazardous waste treated 
outside the Group (kt)                                           248                 263

Environmental nuisance

TOTAL’s activities may cause environmental nuisances for residents
near its industrial sites. These are mainly noise and odors, but can
also be vibrations and road, sea or river traffic.

Most sites have a system for receiving and processing residents’
complaints so that they can be taken into account and the nuisance
reduced as far as possible. Monitoring systems can also be put in
place, such as sound level measurement at the site perimeter, or
networks of sensors to determine the origin and intensity of odors.

2.2.3. Accident risk

For further information, see point 2 of Chapter 4, “Risk factors”.

In addition to setting up management structures and systems,
TOTAL strives to minimize the industrial and environmental risks
inherent in its activities by:

– performing rigorous inspections and audits;

– training staff and raising the awareness of all parties involved;

– implementing an active investment policy.

In particular, TOTAL strives to prevent accidental spills. A common
technical risk management approach has been developed to
formalize this requirement at the Group’s industrial sites. The
methodology is being gradually implemented in all of its operated
businesses and sets out a risk analysis based on accident scenarios
for which the severity of the consequences and the probability of
occurrence are assessed. These parameters are used to create a
decision matrix that identifies the required level of mitigation.

Specifically with regard to shipping, the Group has an internal policy
setting out the rules for selecting vessels. These rules are based on
the recommendations of the Oil Company International Marine
Forum (OCIMF), an industry association made up of the main global
oil companies that promotes good practice in oil shipping, and on
its Ship Inspection Report (SIRE) Program.

In accordance with industry practice, TOTAL particularly monitors
accidental liquid hydrocarbon spills of a volume of more than one
barrel (159 liters). Spills that exceed a certain severity threshold
(whether in terms of volume spilt, toxicity of the product in question 
or the natural environment affected) are reviewed on a monthly basis
and annual statistics are sent to the Group’s Management Committee.
All accidental spills are followed by restoration action aimed at
returning the environment to its original state as quickly as possible.

The table below shows the number and volume of accidental
hydrocarbon spills with an environmental impact and that are
greater than one barrel in volume:
                                                                                                2011

Number of hydrocarbon spills with an environmental impact       263
Total volume of hydrocarbon spills with 
an environmental impact (thousands of m3)                                 1.8

NB: Soil on sites is deemed to form part of the natural environment unless it is sealed. 2010
values are not given because they are not comparable due to a change in methodology.

While risk prevention is emphasized, TOTAL regularly addresses the
issue of crisis management on the basis of identified risk scenarios.

In particular, the Group has emergency plans and procedures in
place in the event of an hydrocarbon leak or spill. These plans and
procedures are specific to each subsidiary in line with its structure,
activities and environment, while complying with Group
recommendations, and are regularly reviewed and tested during
exercises.

Also available to TOTAL’s subsidiaries, the PARAPOL (Plan to mobilize
Resources Against Pollution) alert scheme is used to facilitate crisis
management at Group level. Its main aim is to mobilize the internal
and external human and physical resources necessary to respond in
the event of pollution of marine, coastal or inland waters, without
geographical restriction, at any time, at the request of any site.

TOTAL and its subsidiaries have assistance agreements with the
main bodies specializing in oil spill management such as Oil Spill
Response Limited, CEDRE and Clean Caribbean & Americas. Their
role is to provide expertise, resources and equipment in all of the
regions where TOTAL has operations.

After the blowout on the Macondo well in the Gulf of Mexico,
TOTAL created three Task Forces to analyze risks at Group level
and make recommendations.

Task Force No. 1 examined the safety of deep-offshore exploration
and production (well architecture, bop-stack design, staff training
based on lessons learnt from serious incidents in the industry). 
Its work resulted in the implementation of even more stringent
inspections and audits of drilling activities.

Task Force No. 2, in conjunction with the Global Industry Response
Group (GIRG) created by the OGP (International Association of Oil
and Gas Producers), is responsible for studying deep offshore oil
capture and the associated containment operations should a
pollution event occur in deep waters. This work will make it possible
to have capture devices available in the near future in several regions
of the world where TOTAL has multiple exploration and production
operations, such as the North Sea and the Gulf of Guinea.

Task Force No. 3 has worked on the revision of oil spill contingency
plans in order to improve TOTAL’s ability to respond to major
pollution related to a blow-out or complete loss of containment
from an FPSO. Its work has resulted in particular in a significant
increase in stocks of dispersants available within the Group.

2.2.4. Sustainable use of resources

Water

The distribution of the freshwater available worldwide varies greatly in
space and time. The issue of water consumption therefore requires
different responses depending on the regional and technical context.

In order to establish which of its facilities are affected by this issue
as a priority, TOTAL both:

– identifies water withdrawals and discharges on all of its sites;

– and identifies sites located in “water stress” areas (watersheds

that will have less than 1,700 m3 of renewable freshwater
available per person per year by 2025, according to the
Falkenmark indicator), using the Global Water Tool for Oil & Gas,
developed jointly by the World Business Council for Sustainable
Development and IPIECA.

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                                                                          2011               2010

– Energy Network days and the Energy seminar provide opportunities

Freshwater withdrawals excluding 
cooling water (million m3)                                      142                 147
Percentage of Group sites, excluding 
Marketing, located in water stress areas             44%                 NA

The “Optimizing water consumption on industrial sites” guide sets
out good practice for saving and recycling water on all Group sites.

In exploration and production, reinjecting water extracted at the 
same time as the hydrocarbon back into the original reservoir is one 
of the methods used to maintain reservoir pressure. The technical
specifications in force in TOTAL’s E&P division stipulate that this option
must be given priority (see Chapter 4 of this registration document).

At refineries and petrochemical sites, water is mainly used to
produce steam and cool units. Increasing recycling and replacing
water by air for cooling are TOTAL’s preferred approaches to
reducing freshwater withdrawals.

Although smaller volumes of water are involved, a growing number
of car washes at TOTAL-branded service stations are fitted with
water recycling units. This means that only the final rinsing of the
cars is done with public-supply water.

Raw materials

Hydrocarbons are the Group’s main raw material, and are an
energy material. Optimum use of hydrocarbons therefore lies in
what is known as “energy efficiency”, as described below.

Since 2011, TOTAL has measured the raw material loss rate for
each business unit. This is the percentage of converted raw
materials that are neither delivered to any of the business unit’s
customers nor used for energy purposes.

Raw material loss rate                                                           2011

Hydrocarbon production business                                           2.5%
Refining business                                                                     0.6%
Petrochemical business                                                           1.0%

Energy efficiency

TOTAL aims to control its energy consumption more effectively.
Internal documents (roadmaps and guides) describe the challenges,
set out methodologies and action plans, and include quantified
goals to reduce consumption.

In particular, a guide produced in late 2008 contains
recommendations for improving energy performance management
in the Group’s various business units. They have since set targets of
a 1 to 2% increase in energy efficiency depending on the segment.

                                                                          2011               2010

Net primary energy consumption (TWh)               158                 157

In early 2011, the Group’s internal structure relating to Climate and
Energy was changed:

– a decision-making body was created in the form of the
CO2/Energy Efficiency Management Committee, whose
guidelines (particularly greenhouse gas emissions and energy
performance targets) are validated by the Executive Committee if
necessary. It is based on a permanent energy efficiency task force
and, where applicable, temporary cross-business task forces;

for internal discussion, reflection and information-sharing.

In France, Energy Efficiency Certificates are awarded by the 
Energy and Climate Administration in recognition of energy-saving
activities. Total is encouraging its customers to reduce their energy
consumption by 40 TWh (over the entire service life of the product)
in the 2011-2013 period.

Through the “Total Ecosolutions” program, the Group is also
developing innovative products and services that perform above
market average environmental performance, by curbing natural
resource use and/or environmental impact while providing the same
level of service. At year-end 2011, thirty-two products and services
(Marketing and Chemicals) bore the “Total Ecosolutions” label. For
instance, in 2011, Total Petrochemicals’ PPC 9612 polypropylene,
which significantly reduces the weight of packing crates by up
to 35%, was awarded the 2011 Packaging Oscar in the category
“Materials, Plastics section”. Total Excellium Diesel, which increases
fuel efficiency by 2.5% on average, also received the Total
Ecosolutions label in 2011.

Use of renewable energies

TOTAL only uses minimal quantities of renewable energy to power
its production sites.

However, the Group uses biomass to heat tertiary buildings such as
the one opened in 2011 by TIGF in Cugnaux, France, and has
installed photovoltaic panels on several of its buildings (CSTJF in
Pau, car park in Lacq, etc.) and certain wellheads.

2.2.5. Climate change

Greenhouse gas emissions

TOTAL has made reducing greenhouse gas emissions one of its
priorities and has established quantified targets to this end:

– a 50% reduction in flaring by 2014 compared to 2005;

– increasing energy efficiency by 1% per year in refining and by 2%

in petrochemicals and exploration and production.

                                                                          2011               2010

Daily volumes of gas flared (million m3 per day)   10.0               14.5
Operated direct greenhouse gas emissions 
(Mt equivalent, 100% of emissions from 
sites operated by the Group)                                  46                   52
Group share of direct greenhouse gas 
emissions (Mt equivalent, from sites 
in which TOTAL has a stake)                                   53                   59

In 2011, the Group’s efforts resulted in a further reduction in direct
emissions of greenhouses gases from sites operated by TOTAL, of
around 5.2 Mt, a 10% decrease compared to 2010. Changes in the
assets portfolio (disposal of TEP Cameroun and Block 3 in Angola
and the fact that the SARA refinery was no longer operated
in 2011) explain 3.6 Mt of the decrease.

Further reduction comes from improved operational control of
emission sources and lower activity levels in some sectors,
particularly European refining.

– Flaring accounts for most of the operated greenhouse gas

emissions from TOTAL’s exploration and production activities.

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The Group has therefore taken proactive steps in recent years
relating to the design of projects and reducing flaring due to
operational contingencies, particularly the temporary failure of
equipment (such as compressors), the reliability of which has
been improved. These efforts resulted in a 1.7 Mt reduction in
emissions due to reduced flaring, partially offset by a 0.7 Mt
increase due to the energy that is necessary to reinject the non-
flared gas and a 0.4 Mt (eq. ) increase of methane venting.

– In refining, the decline in activities primarily linked to major

shutdowns directly resulted in a 0.7 Mt reduction in greenhouse
gas emissions in 2011 compared to 2010.

– Greenhouse gas emissions in the Chemicals business unit were
also reduced by 0.3 Mt, mainly as a result of N2O emission
management in the fertilizers business.

At the same time as managing its processes, TOTAL invests in
research and development in new technologies and innovative
solutions to reduce direct greenhouse gas emissions into the
atmosphere by other means.

The Group intends in particular to develop capture, transport and
storage technologies and for several years has been working on CCS
(carbon capture and storage) so that it can be used on its industrial
sites when the economic and regulatory conditions permit. Currently,
two production sites in which TOTAL has a stake, the Sleipner and
Snøhvit fields in Norway, are using these technologies. The research
program is ongoing, notably through a pilot project at the Lacq complex
in France, where CO2 is being captured by oxy-fuel combustion,
transported and stored in a depleted natural gas reservoir.

Adapting to climate change

Scientific work, as set out in publications by the Intergovernmental
Panel on Climate Change (IPCC), and notably in its assessment
reports and the special report on extreme climate events, tends 
to show that climate change could lead to more extreme events.

The Group assesses the vulnerability of its existing and future
facilities, taking into account predicted climate change. More in-depth
scientific knowledge about climate forecasts, one element of which
will be the IPCC’s publication of a new assessment report in
Fall 2013, is eagerly anticipated.

Climate conditions are factored into the design of industrial facilities,
which are not only built to withstand extreme events observed in
the past but also to include additional safety margins.

In addition to adapting to climate change, limiting the effects of human
activity on the climate must remain a priority for everyone. TOTAL
advocates concerted action in this regard, particularly the emergence
of a balanced, gradual international agreement that prevents the
distortion of competition between industries or regions of the world.

2.3. Consumer health and safety

Many of the products that TOTAL markets pose a potential health risk
if they are incorrectly used. The Group, therefore, meets its current
and future obligations with regard to information and prevention in
order to minimize the risks throughout the product life cycle.

TOTAL uses various guidelines to ensure compliance with the vital
measures in place to promote consumer health and safety:

2.2.6. Protecting biodiversity

Due to the nature of its business, and particularly because new
exploration and production projects are located in potentially
sensitive natural environments, TOTAL’s operations are likely to
have an impact on biodiversity. More specifically:

– impacts related to construction sites, access roads, linear

infrastructures, etc., which can result in habitat fragmentation;

– physicochemical impacts leading to changes in environments

and habitats, or that might affect or interfere with certain species;

– contribution to the propagation of invasive species in terrestrial

and marine environments.

TOTAL is aware of these challenges and takes biodiversity into
account in its guidelines at a number of levels:

– the Health Safety Environment Quality Charter (see point 2 of this
Chapter), Article 10 of which specifies: “TOTAL (…) controls (…)
(its) impact on biodiversity”;

– a biodiversity policy that details the Group’s principles for action

in this area:

1. minimizing the impact of activities on biodiversity throughout the

lifetime of facilities;

2. incorporating biodiversity protection into the environmental

management system, particularly initial analyses and social and
environmental impact studies;

3. paying specific attention to operations in regions with particularly

rich or vulnerable biodiversity;

4. informing and raising the awareness of employees, customers

and the public, helping to improve understanding of ecosystems.

This policy is implemented by means of a number of tools and rules.
In exploration and production, rules and specifications govern the
performance of baseline surveys and environmental impact studies on
land or at sea. Since 2011 all Group entities have access to a detailed
mapping tool showing the world’s protected areas, based on data
provided by the UNEP-WCMC (World Conservation Monitoring Center).

TOTAL’s new projects are also covered by biodiversity action plans
based on the “Avoid, Reduce, Compensate” approach. As a result of
the first plan implemented in France, developed by TIGF for the Artère
du Béarn gas pipeline project, vulnerable areas and protected species
stations were avoided and the impact of the work was reduced
through the use of special tree clearance and river-crossing techniques.

Finally, TOTAL is involved in industry initiatives such as those
launched by IPIECA, which in 2010 resulted in the publication of a
guide to the issue of invasive species. Recommendations include
taking seasons into account when planning work and checking the
origin of the equipment used (see also paragraph 3.3 of this Chapter).

– the Health Safety Environment Quality Charter (articles 1 and 5;

see point 2 of this Chapter);

– a health policy that sets out the Group’s principles for action 
in relation to accident prevention and protecting the health of
people in direct or indirect contact with its products, throughout
the entire product life cycle, including customers, users and
anyone else involved (health and products);

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– a directive stating the minimum requirements for marketing

products worldwide in order to avoid or reduce potential risks 
to consumer health and the environment.

TOTAL identifies and assesses the risks inherent in its products 
and their use, and then informs customers and users of these 
risks and the applicable prevention and protection measures. 
The material safety data sheets (MSDS) that accompany 
all products marketed by the Group (in at least one of the
languages used in the country) and product labels are two key
sources of information in this regard. All new products comply 

fully with the regulatory requirements in the countries and markets 
for which they are intended.

TOTAL registered a total of 214 substances in the first phase 
of application of the European REACH (Registration, Evaluation,
Authorization and Restriction of Chemicals) regulations. 
These regulations aim to protect the health of consumers and
professionals by means of a stringent assessment of the
toxicological effects for each substance use scenario and the
implementation of appropriate mitigation measures.

3. Community development information

Consistent with the values and principles set out in the Code of
Conduct, Ethics Charter and Health Safety Environment Quality
Charter (see point 2 of this Chapter), TOTAL places its commitment
to community development at the heart of its corporate responsibility.
This approach, which involves all Group business units and entities,
covers all action taken to improve its integration into the countries
where the Group operates.

TOTAL aims to act and to be known as:

– an energy company that places respect, openness, continuous

dialogue and transparency in relation to stakeholders at the heart
of its strategy;

– a responsible operator that can be welcomed for the long term,
setting an example in the responsible way that it manages the
impact of its activities;

– a partner in the sustainable human, economic and social

development of the communities and countries where it operates;

– a leading player in access to energy.

Formalized in 2011 through the “Sociétal Lab” internal procedure 
and accompanied by a directive to facilitate its application within the
Group, this community development policy is one of the cornerstones
of TOTAL’s response to the challenges of sustainable development.

Over the last three years, the Group has invested in excess 
of €200 million per year in community development.

3.1. Stakeholder relationships

For around twenty years, changes in the regulatory framework have
fostered the implementation of information, consultation or dialogue
procedures prior to decisions with a significant environmental
impact. In addition to its desire to comply with regulations, TOTAL
implements structures for dialogue with stakeholders at every level
of the Group. In particular, there is one employee at headquarters
responsible for relationships with NGOs.

To put its approach to community development at its sites and
subsidiaries on a professional footing, TOTAL implemented the
internal SRM+ (Stakeholder Relationship Management) tool in 2006.
This tool is used to identify and pinpoint the main stakeholders, to
schedule meetings with them and to record the expectations they
express, and then to create an action plan for building a long-term
relationship. In particular, communities neighboring TOTAL sites
often have questions about the impact of the Group’s activities on
health, safety and the environment. Entering into a dialogue with
local residents enables us to respond to these legitimate concerns.
In addition to SRM+, other schemes for dialogue appropriate to
TOTAL’s locations or businesses exist, such as:

– Community Advisory Panels in the United States, developed on

the initiative of the American Chemistry Council;

– Local Information and Consultation Committees in France,
pursuant to the French technological risk prevention act;

– the “Terrains d’entente” initiative, set up in 2002 within the

TOTAL Chemicals business unit to strengthen dialogue between
industrial sites and their surroundings;

– the Neighbors’ Conference, set up in 2007 by the Feyzin
refinery in France in conjunction with the Feyzin municipal
council. This forum for dialogue is made up of local residents
and helps to improve living conditions and relationships with the
site. It was recognized by the authorities as a consultation body
under the Technological Risk Prevention Plan;

– the launch in 2011, in the Lorraine region of France, of a

collective consultation procedure involving the stakeholders in all
of the Group’s business units operating in that region.

TOTAL is aware of the specificities of indigenous and tribal peoples
(as identified in the International Labor Organization’s Convention
No. 169), and has introduced a Charter of Principles and Guidelines
Regarding Indigenous and Tribal Peoples. Under this Charter and in
compliance with our Code of Conduct, we strive to get to know
and understand the legitimate needs of the communities
neighboring our subsidiaries.

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3.2. Social and economic development of host communities and countries

Social and economic development 
of neighboring or local communities

Wherever it operates, TOTAL has particular responsibility for the
social and economic development of the communities living near 
its facilities. This aim is embodied in a variety of ways:

– firstly, a requirement for relevant investments and transparency 

in its financial contribution (through the payment of taxes, 
duties and royalties) to the development of host countries, 
in accordance with local legislation;

– secondly, creating direct and indirect local jobs through a

customized contractual policy, as part of a long-term education
and training approach;

– finally, proactive support for the implementation of social 

and economic development schemes in emerging countries.
Tailored to community expectations, these schemes are run 
in partnership with local organizations and authorities and are
sometimes accompanied by health and education initiatives.

In all its actions, TOTAL is careful not to take the place of the local
authorities, but works alongside them to strengthen or leverage
their initiatives, while ensuring that it:

– fully supports the legitimacy of local social and economic

development or health schemes;

– prevents dependency on TOTAL’s presence, promoting 

self-sufficiency over aid;

– ensures the success of projects that require knowledge of local

To help French people in a situation of “fuel poverty,” TOTAL signed
an agreement in September 2011 with the French National Housing
Agency (ANAH) to join the “Habiter mieux” program, overseen by the
French Ministry for Ecology, Sustainable Development, Transportation
and Housing. Under the agreement the Group has committed to
funding work to refurbish the heating of 16,000 homes by 2013.

Developing regional economies

TOTAL’s activities generate hundreds of thousands of direct 
and indirect jobs worldwide. The Group’s purchasing activities
alone represent roughly €25 billion. This presents the Group 
with numerous challenges with regard to its impact on the
environment, society and community development, all of which 
are taken into account in the Group’s relationships with suppliers
(see paragraph 3.4 of this Chapter).

In addition to the jobs generated by its activities, the Group has a
proactive policy of supporting small and medium-sized businesses
in France and worldwide, particularly through Total Développement
Régional (TDR). The aim of this body is to promote job creation and
skill sharing by backing business creation, expansion or buy-out plans.

Although there is usually no economic or social crisis surrounding
these measures, TDR can also support planned employment area
regeneration programs alongside the redeployment of the Group’s
activities.

The support provided forms a major component of TOTAL’s economic
and social responsibility policy and takes a number of forms:

cultures that its employees do not necessarily have.

– financial backing for the creation, buy-out and expansion 

The Group’s expertise is based on continuous professionalization 
of its community development engineers. Tools such as structuring
projects, setting goals and defining monitoring and assessment
indicators have enabled us to progress from an aid-giving approach
to one of collaborative construction in which communities take
charge of their own development.

TOTAL is supported in this by NGOs specializing in community
development action, which have extensive practical experience.
These organizations help the Group increase the effectiveness 
of the social and economic development programs it supports,
particularly by encouraging it to take into account the entire life
cycle of its projects, from the design phase to shutdown. There are
already over three hundred full-time employees working in this area
at headquarters and at the exploration and production subsidiaries.

3.3. Partnerships and philanthropy

Corporate philanthropy

The Group’s philanthropic activities are largely coordinated by two
bodies, the TOTAL Foundation, set up in 1992 after the Rio Earth
Summit, and the Philanthropy Department.

The TOTAL Foundation’s work originally focused on environment
and marine biodiversity, but in 2008 its by-laws were changed 
to cover the Group’s other areas of philanthropy. The Foundation,
which celebrates its 20th anniversary in 2012 now operates 
in four areas: marine biodiversity; heritage and culture; health; 

of SMEs, and support for regeneration;

– export and international expansion support;

– technology support and assistance to innovative SMEs;

– other forms of support such as management or accountancy

training prior to granting financial backing and appropriate to the
context of each country.

In the last ten years, TDR has provided over €60 million in financial
assistance for 1,000 SMEs, supporting some 15,000 jobs.

TOTAL’s regional development policy is becoming increasingly
international, both in Europe and in the emerging countries where
it operates.

and community support. It has a €50 million five-year action plan
which is now in its fourth fiscal year.

– With regard to the environment, the Foundation funds programs
aimed at improved knowledge, protection and enhancement of
marine and coastal species and ecosystems. The Foundation
donated €3 million in this area in 2011.

– The Foundation promotes cultural dialogue by supporting

exhibitions that showcase the heritage and arts of both France and
the Group’s host countries. With the French heritage association
Fondation du Patrimoine, it supports the preservation of traditional

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Community development information

crafts and industry and the restoration of heritage sites in France.
The Foundation donated €4 million to such initiatives in 2011.

– In the field of health, the Foundation works alongside the Pasteur

Institute to combat infectious diseases. Under the aegis of
Professor Françoise Barré-Sinoussi, winner of the 2008 Nobel
Prize in Medicine and scientific consultant for the partnership, 
a budget of €2 million per year is devoted to research and
community action programs.

– The Foundation encourages Group employees to engage with the
community through a number of initiatives including sponsorship,
support for projects championed by non-profit organizations with
which employees volunteer on a personal basis, etc.

In addition, the Group’s Philanthropy Department enters into
partnerships with major institutions. In 2009, TOTAL committed to
donating €50 million over six years to the Fonds d’expérimentation
pour la jeunesse, a community development fund for youth run by
the French Education Ministry. It aims to support innovative social
action designed to inspire public policies promoting educational
success and the social and professional integration of young
people. In 2008, TOTAL committed to €10 million of funding over
five years for the French search and rescue association, 
Société nationale de sauvetage en mer, to design and implement
cutting-edge safety equipment. The disbursements for philanthropy
of Total SA (including its Foundation) reached €28 million in 2011.

Educational partnerships

TOTAL firmly believes in the importance of a “localization” policy, 
and aims to enable its employees in countries outside France to take
up positions of responsibility within their local subsidiaries. As part of
its social programs, the Group therefore offers local and international

3.4. Fair operating practices

Preventing corruption

The amounts of money involved and the diversity of the various
regions require the oil industry to be particularly vigilant about
corruption and fraud. Around one-quarter of TOTAL employees
work in countries considered to be high-risk in this regard.
Reinforcing integrity and preventing corruption and fraud therefore
constitute a major challenge for the Group and all its employees.

TOTAL’s stance on the issue of corruption is based on clear principles,
set out in 2000 in the Code of Conduct: “TOTAL rejects bribery and
corruption in all forms, whether public or private, active or passive”.

The Code of Conduct sets out the principles governing the actions
and individual behavior of each person, both in their day-to-day
decisions and in their relations with stakeholders. In this Code
TOTAL reiterates its support for the OECD Guidelines for
Multinational Enterprises and the United Nations Global Compact,
the tenth principle of which invites companies to act against all
forms of corruption.

In May 2008, the Chief Executive Officer made a clear 
commitment to rejecting corruption in the introduction to 
the Business Integrity Guide. This commitment is expressed 
concretely through various actions:

scholarships to create skilled local workforces for future hiring.
Thousands of students are thus given the opportunity to pursue their
studies in their country of origin or at the world’s leading universities.
TOTAL’s international scholarship program has also enabled over 
five hundred students from twenty-six countries to study in France 
for engineering and master’s degrees, MBAs and doctorates.

In addition, with support from other major groups, in autumn 2011,
TOTAL, Paris Tech and the École polytechnique introduced the
Renewable Energy Science and Technology Master II postgraduate
degree program, which is open to international graduates from the
world’s leading universities. TOTAL has also signed a three-year
philanthropy agreement with the Institut d’études politiques
(Sciences Po), France’s leading social sciences university, to educate
and recruit the best students from disadvantaged backgrounds.

Another of the Group’s flagship educational initiatives is the annual
Total Energy and Education Seminar, which was held for the third
time in Paris in early 2011 and brought together fifty professors
from forty-five universities in twenty-two countries. The academics
and some twenty TOTAL managers as well as external experts
discussed issues such as the future of energy, climate change,
relationships between universities and business, and the impact 
of globalization on education and human resources management.

The sixth Total Summer School took place in Paris in July 2011,
attended by twenty postgraduate students from twenty-four
countries to debate energy challenges.

In Africa, the Group’s Downstream segment is developing
partnerships with several regional higher education institutions. The
aim is to develop the talent required for TOTAL to further its goals in
that continent. In June 2011, a third regional partnership was signed
in Senegal with the African Center for Higher Management Studies.

– creation of the Compliance and Corporate Social Responsibility
Department within the Group Legal Department, which is now
backed by a network of over 300 compliance managers in 
the Group’s various business units, entities and subsidiaries;

– publication of the Business Integrity Guide; 50,000 copies 

have been circulated and an interactive version is available 
on the Group intranet sites;

– in 2009, approval by the Executive Committee of the Corruption
Prevention Policy and Compliance Program, which includes the
creation of a dedicated compliance structure;

– in 2011, decision of the Executive Committee to strengthen 
fraud and corruption prevention by establishing a Business
Integrity Policy and Program; an ambitious e-learning program
has been introduced on the subject (see also paragraph 1.4 
of this Chapter).

Human rights

Although ultimate responsibility for human rights lies with
governments, the activities of companies can affect the human
rights of the employees, partners or communities with which they
interact in numerous ways. In addition to being an ethical

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commitment for TOTAL, adopting a proactive approach to human
rights within the company is vital for its smooth functioning. This
approach helps to establish and maintain successful relationships
with all stakeholders.

TOTAL’s Code of Conduct formally recognizes the Group’s support
for the principles of the 1948 Universal Declaration of Human
Rights, the key conventions of the International Labor Organization,
the OECD Guidelines for Multinational Enterprises and the
principles of the United Nations Global Compact. TOTAL is also
actively involved in a number of human rights initiatives and working
groups coordinated by the Global Compact, such as the Human
Rights Working Group, the Responsible Investment in Conflict-
Affected Countries Working Group and the Anti-Corruption Working
Group. Created in 2010, the Global Compact LEAD (Initiative for
Sustainable Leadership) has fifty-four members, of which TOTAL 
is the only French company.

Internally, in order to spell out its human rights position and
initiatives, TOTAL has created a Human Rights Coordination
Committee, organized by the Chairman of the Ethics Committee. 
A discussion forum meets every other month: its members include
representatives of the Human Resources, Public Affairs, Legal,
Security and Sustainable Development Departments. This
committee coordinates the initiatives taken by the Group’s various
business units, and its meetings mainly address international
initiatives, human rights tools under development and civil society
projects. The introduction of specific internal policies and
procedures (in progress or pending) is also discussed.

In line with the United Nations guiding principles on business and
human rights, TOTAL’s human rights approach is based on several
cornerstones:

1. Written principles: in accordance with its Code of Conduct, 

the Group has adopted principles appropriate to its operations
and those countries in which it operates, some of which are set
out in the Human Rights Internal Guide published in 2011.

2. Awareness campaigns: to ensure that its human rights principles
are disseminated in-house, TOTAL raises employee awareness
via internal communications channels such as the Ethics and
Security intranet sites, and through specific training programs
tailored to the various challenges encountered in the field. 
These training programs are listed in the TOTAL University
Ethical, Environmental and Social Responsibilities catalogues.

3. Listening and advice bodies: two dedicated bodies, the Ethics

Committee and the Compliance and Corporate Social
Responsibility Department, are available to advise employees
and coordinate efforts to promote human rights. All employees
experiencing difficulties in the practical implementation of the
Code of Conduct should first turn to their line manager; 

if necessary, they can contact the Human Resources 
Department or take their concerns to the Ethics Committee.

The Ethics Committee is a central, independent structure that
represents all of TOTAL’s business units. Its role is to listen to,
support and advise both employees and people outside the
Group. The Committee maintains complete confidentiality with
regard to referrals; this can only be lifted with the agreement 
of the person involved.

4. Assessment tools: these are used for regular assessment of

subsidiaries’ human rights risks and compliance. They analyze 
the impact of local projects (social implementation assessment) 
or check that subsidiary practice complies with Group standards
(compliance assessment). Some of these tools are implemented 
by independent experts, such as GoodCorporation and the
Danish Institute for Human Rights; action plans are created and
monitoring reviews are conducted to take into account the
results of these assessments.

Contractors and suppliers

In its Code of Conduct, TOTAL states that it expects its suppliers 
to respect principles equivalent to those that it abides by. 
A document entitled “Fundamental Principles in Purchasing” sets
out the Group’s commitments with regard to preventing corruption,
compliance with the rules of free competition, respect for
fundamental principles and rights at work, protecting health and 
the environment and promoting economic and social development.
TOTAL suppliers are made aware of these rules, which are covered
by specific contract clauses for major calls for tenders.

Questionnaires focused on environmental and social challenges 
are used to gather more in-depth information from suppliers about
their approach to these subjects, either during prequalification 
or as part of an audit. This aspect of supplier relationships can also 
be examined in ad hoc ethical assessments of Group subsidiaries
or entities, performed by GoodCorporation.

In addition, a sustainable purchasing cross-business task force,
bringing together the different business units and the Purchasing
and Sustainable Development Departments, was set up in 2011. 
Its role is to strengthen TOTAL’s sustainable purchasing policy 
on the basis of initiatives introduced in each business. Its roadmap
has been validated by the Group Purchasing Committee.

TOTAL has also entered into a partnership with the Danish Institute
for Human Rights to improve the tools and processes it uses to
assess its suppliers’ approach to their environmental and social
impact. This work takes the form of pilot projects in specific
purchasing categories through an operational approach.

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Other social, community development and environmental information

4. Other social, community development 

and environmental information

4.1. TOTAL and Canadian oil sands

With the development of five major projects in Canadian oil sands,
TOTAL expects to produce 200 kb/d of bitumen within ten to fifteen
years. It is essential that the environmental challenges, and in
particular the impact on water, the rehabilitation of the land and 
the ecosystems affected, together with greenhouse gas emissions,
be taken into account. For several years, TOTAL has been actively
involved in the various collaborative research initiatives undertaken
by the Canadian industry into these areas, and has invested over
CAD 20 million each year.

In order to restrict water consumption on the Surmont (50%) in situ
project, the Group worked alongside the operator to optimize water
use and recycling. For Phase 2 of the project, the chosen option
goes even further, with water being withdrawn preferably from
saline aquifers and not from freshwater aquifers or rivers, which 
will lead to additional processing costs. On Joslyn North (38.25%,
operator), TOTAL has committed to building a freshwater storage
facility sufficient for ninety days of production in order to reduce
withdrawals from the Athabasca River in low flow periods.

The Group is also involved in oil industry work to improve
management of the waste associated with developing oil sand
mines, which has historically been stored in tailing ponds. For
Joslyn North, TOTAL is planning to use processes to segragate
tailings streams and thicken the fine tailings, and even flocculation
and centrifuging, in order to significantly reduce the size of the tailing
ponds and ensure that they are consolidated within several years.

4.2. TOTAL and shale gas

TOTAL has interests either as operator or partner in several shale
gas licenses in Poland, Denmark, the United States and Argentina.

In each of these countries, the Group’s environmental and social
charters, complemented by local laws, provide the framework of
these operations.

The environmental challenges associated with shale gas
development include reducing the quantity and impact of chemical
additives, optimizing water management, and reducing the visual
impact and nuisance caused by the operations. Total puts these
environmental issues at the heart of these operations. Total relies 
on its technical expertise and the contributions of its research and
development teams to identify and create innovative solutions,
where needed.

In Europe, where TOTAL has stakes in Denmark (operator) and
Poland (partner), the Group’s efforts are focused on listening to its
contacts so that its operations can proceed in a way that is

As open-pit mining of oil sands disturbs land and ecosystems,
TOTAL is committed to their sustainable rehabilitation throughout 
its operations, taking into account the specific features of the 
boreal forest; 60% of the rehabilitation work at Joslyn North 
should be completed at the end of mining, and the rest in 
the next seven years.

Over and above Canadian industry’s efforts to reduce greenhouse
gas emissions from the entire oil sands production chain (which are,
over a complete “well to wheel” lifecycle, approximately 10 to 15%
higher than the average for conventional crude, according to Group
estimates), TOTAL plans to install cogeneration units at its mines.
The Group is also involved in carbon capture and storage project
analyses in Alberta.

Mindful of its responsibilities to its stakeholders and neighbors, 
and particularly the First Nations, TOTAL opened a permanent
office in Fort McMurray in 2006. Since that time, the Group has
signed social and economic agreements with the Fort McKay,
Athabasca Chipewyan and Mikisew Cree First Nations, and with
the Regional Municipality of Wood Buffalo. These agreements
reflect TOTAL’s commitment to engaging in dialogue and creating
added value shared with the communities living near its facilities
(see paragraph 3.1 of this Chapter).

For more information visit 
http://www.total-ep-canada.com/csr/responsibility.asp

acceptable to all stakeholders. TOTAL firmly believes that shale 
gas has a place in the European energy mix, and represents a
considerable economic opportunity through the resulting
development of dedicated services and industries.

In the United States, TOTAL is a partner in the appraisal and
development of shale gas licenses in the Barnett (Texas) and Utica
(Ohio) plays. Chesapeake, the operator, acts in accordance with the
specific legislation in each state, and is committed to reducing its
environmental footprint, publishing a list of the chemicals used,
recycling produced water, and limiting gas emissions into the
atmosphere.

In Argentina, where TOTAL has stakes as either operator or partner
in several exploration licenses in the Neuquén Basin, operations are
also conducted in compliance with local regulations and the
Group’s charters.

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Corporate social responsibility 12

4.3. TOTAL and new energies

Although fossil hydrocarbons will continue to play a central role in
the coming decades, in the long term all types of energy will have
to be deployed to meet global demand. They will therefore be
complementary. TOTAL decided long ago to invest in new energies,
and its strategy is based on two main areas: solar and bioenergy.

In the transportation sector, biofuels, particularly 2nd and
3rd generation, should be able to meet the challenge of reducing
greenhouse gas emissions while increasing the total fuel supply.
Currently, biofuels are the only substitute for the kerosene used by
the aviation industry.

In concrete terms, TOTAL has partnerships with several companies
in the United States and France:

– Amyris since June 2010, with the aim of developing and

marketing biodiesel, biojet fuel and biolubricants by 2016 through
its advanced synthetic biotechnology platform. Amyris owns
research laboratories and a pilot unit in California and has one
operational production unit in Brazil, with another under
construction. In late 2011, TOTAL and Amyris announced that
they were strengthening their strategic partnership by setting up
a joint R&D program and creating a joint venture:

- increasing R&D efforts in order to develop biodiesel and biojet
fuel. TOTAL has committed to contributing $105 million to the
estimated $180 million of funding required for the program;

- creating a 50-50 joint venture company that will have exclusive

rights to produce and market biodiesel and biojet fuel
worldwide, as well as non-exclusive rights to other renewable
products such as drilling fluids, solvents, polymers and specific
biolubricants. The joint venture is expected to be operational in
the first quarter of 2012.

– Futurol (pilot unit started up in October 2011), a second-

generation bioethanol project in the Marne region of France.
TOTAL sits on the scientific committee and provides its industrial
expertise in incorporating biocomponents into existing fuels;

– BioTfueL (November 2011), a pilot project to develop and market

a second-generation biodiesel and biokerosene production
chain. One of the pilot units (gasification, purification and
synthesis) will be installed on TOTAL’s site in Flandres (France),
with production start-up expected in 2020.

The other area is solar energy. TOTAL firmly believes that solar
energy has significant potential for development. Solar energy
has a much lower environmental footprint compared to fossile
fuels and the rapid fall in costs currently being seen in the
industry means that it will be a competitive way of producing
electricity within a few years. Grid parity has already been
reached on some markets (such as California). In light of this
transition to a mature market, the Group must maintain its 
R&D efforts and work to reduce production costs.

In 2011, TOTAL increased its commitment to solar energy to
become one of the world leaders in this field, through:

– the acquisition of a 60% stake in SunPower in June 2011. The

company produces the most efficient solar panels on the market;

– the takeover of Tenesol in late 2011 and the merging of Tenesol
with SunPower in January 2012. As a result of the operation,
TOTAL now owns 66% of SunPower.

The ongoing construction of a solar panel plant (44 MWp) using
SunPower’s cutting-edge technology in Saint-Avold (France).
Commissioning is expected in 2012.

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Third parties assurance reports

5. Third parties assurance reports

5.1. Assurance report on E&P and Refining data, 
on part of the informations and on the Group consolidation

Year ended December 31, 2011

This is a free translation into English of the original report issued in French and is solely provided for the convenience of English speaking
readers. This report should be read in conjunction with, and construed in accordance with French law and professional auditing standards
applicable in France. 

To the shareholders,

At Total’s request, and under the provisions of article L. 225-102-1 of the Trade Code (Grenelle II Law of July 12, 2010), we present you our
report on the aspects of environmental and social performance data selected by Total and presented in the Management report established
for the financial year ended December 31, 2011. 

The Board of Directors was responsible for preparing the Group Management report which includes environmental and social information (the
“Information”), defining the appropriate Guidance (the “Guidance”) to establish the numerical data(1) (the “Data”) and to ensure their availability. 

The Guidance can be consulted at Total’s headquarters and a summary is presented in the Reporting Scope and Method note available on
the Group’s website. 

Independance

Our independence is defined by the Code of Ethics from IFAC (International Federations of Accountants). 

It is our responsibility, on the basis of our procedures:

– to check, in this report, the completeness of the disclosure of all information required in the January 2012 draft version of the decree 

and alert, when necessary, information omitted or not supported by relevant explanation;

– to express a conclusion on the sincerity of the Information and a limited assurance conclusion on the Data presented in Chapter 12 

of the Group Management report. 

Our procedures were conducted in compliance with the professional standards applicable in France and the International Standard on
Assurance Engagement (ISAE 3000), published in December 2003. We performed a limited review, described below, to provide a limited
level of assurance that the Data are free of material misstatement. A higher level of assurance would have required a more extensive review.

Nature and scope of our procedures

We conducted the following procedures:

– We understood priorities and strategies of the Group toward a sustainable development, with respect to social and environmental impacts
of Group activities, its commitments toward the society and, when relevant, related mitigation actions or programs. We compared the list
of Information with the requirement of the draft decree of January 2012. In particular, our procedures covered the following items:
- for environmental Information: climate change, environmental policy, contamination and waste management, sustainable use of resources
- for social Information: equality of treatment, employment, training, work organization, social relationship, compliance with basic conventions
- health and safety related Information

– We assessed the Guidance defined by the Group with regard to its relevance, reliability, understandability, objectivity and completeness,

considering, when appropriate, sectoral best practices.

– We performed a review to ensure that reporting process aims at providing complete and consistent information to the Board of Directors;
we identified representatives responsible for implementing this process; we reviewed the presence of internal control procedure and risk
management system;

– We met with the relevant persons at the corporate level responsible for reporting the Data, in the Exploration & Production and Refining
businesses, to assess the application of the Guidance, we implemented analytical procedures and consistency checks, and we verified,
on a test basis, the consolidation of the Data; 

– We have selected a sample of sites taking into consideration their activity, their contribution to the consolidated data for the Group, their

location and the findings of our previous reviews:
- 6 sites(2) or subsidiaries for the environmental Data,
- 4 sites(3) or subsidiaries for the social Data. 

(1) Numerical data of 2011 presented in the tables of Chapter « Social information » and « Environment, health and Safety Information », except data related to LTIR, TRIR and SIR for which only

the consolidation process was reviewed.

(2) Exploration & Production: subsidiaries Total E&P Congo (Congo), Total E&P Indonesia (Indonesia) and Total E&P Borneo B.V (Brunei); Refining: subsidiaries Total Raffinaderij Antwerpen (Belgium),

Total Feyzin Refinery (France) and Total Provence Refinery (France ).

(3) Exploration & Production: subsidiaries Total E&P Congo (Congo), Total E&P Indonesia (Indonesia) and Total E&P Borneo B.V (Brunei); Refining: subsidiary Total Raffinaderij Antwerpen (Belgium)

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The selected sites and subsidiaries accounted for 24% of the consolidated greenhouse gas emissions for Total and 3.5% of the consolidated
workforce. 

– At the site and subsidiary level, we verified the understanding and application of the Guidance, and conducted detailed checks 

on a sampling basis which consisted in checking the calculation formulas and reconciling the data with the supporting documents. 

– We took note of verification conclusions provided for the Gas & Power, Marketing and Chemicals businesses;
– And we conducted consistency tests on the consolidation of the Information. 

Comments on the guidance and data

Detailed information related to the establishment of the Data is presented in the Reporting Scope and Method note available on the Group’s website.

We draw your attention to the following comments on the Guidance and Data:

Social Reporting

– Total’s social reporting data is based on a reporting software deployed at all units in the review’s scope. This software has made social

data collection more reliable, in particular by automating checks and facilitating consolidation;

– the software reports the number of part-time positions or telecommuting positions on an all or nothing basis by site and subsidiary and

therefore does not represent the real share of employee who can benefit from these work conditions. 

Environmental Reporting

– the corporate Guidance is cascaded to each business and segment, which adjust the reporting process to Total’s various activities;
– the calculation rules to evaluate the staff number dedicated to environmental issues are not consistent between sites and subsidiaries and

not sufficiently detailed in the Guidance;

– in the absence of reliable data from operators of assets in which Total has interests without operating it, the non-operated greenhouse 

gas emissions are estimated based on theoretical projections creating uncertainty related to the total amount of these emissions;

– in Exploration & Production (E&P) subsidiaries, the measurement methods of freshwater drawn are not reliable, resulting in uncertainty

concerning the data reported.

We consider that our procedures provide a sufficient basis for the conclusion expressed below

Conclusion

Completeness check

We checked the completeness of the Group Management report with regards to the information required by the Board of Directors 
on the basis of the draft decree of January 2012; with the exception of soil utilization, for which the non-relevancy rationale presented 
by the Group appeared sufficient. 

Conclusion on the Information and the Data

For the social and environmental Information and Data provided in the Management report, as well as the related explanation, we express
the following qualifications:

– methods to calculate the number and volume of spills which reach the environment are not consistent between sites and subsidiaries,

resulting in heterogeneous consolidated data;

– regarding the number of training days, the type of training as well as the calculation methodology was not fully understood within some 

of the audited sites, affecting the reliability of this indicator.

On the basis of our review, and except for the qualifications listed above, nothing has come to our attention that causes us to believe that:

– the Data have not, in all material respects, been prepared in accordance with the Guidance;
– the social and environmental Information have not been presented in a sincere fashion. 

Paris-La Défense, February 22, 2011 

Ernst & Young et Associés
Christophe Schmeitzky
Associé
Département Environnement et Développement Durable 

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5.2. Assurance report on G&P, Marketing and Chemicals data 
and on the rest of the informations

Year ended December 31, 2011

Assurance of the social and environmental information 

Objectives and Scope of Work 

At Total’s request, Bureau Veritas Certification performed an independent review to provide an opinion on the reliability of the social 
and environmental information produced by Total in its reference registration document, and provide a moderate level of assurance 
on the quantitative data. 

We examined the following elements within the framework of the current project of decree for the implementation of Article 225 of the law
n°2010-788 of July 12th, 2010 called “Grenelle II”. This applied to the all information categories including Social, Environmental, Safety,
Societal and Health related data, with a specific focus on:

– the accuracy and reliability of the quantitative environmental and social data provided by the Gas & Power, Chemicals and Marketing

businesses and consolidation at the Group Level; and

– the qualitative assertions in the registration document and sustainable development report, regarding the social information 

(e.g. occupational illness, fundamental conventions) and environmental information (e.g. risk prevention, water supply, biodiversity).

The scope of work concerns activities over the reporting period January 1st to December 31st 2011. 

Responsibilities

The preparation, presentation of data and content related to social and environmental reporting is the sole responsibility of Total. The information
has been coordinated by the Sustainable Development and Environment Department and Corporate Human Resources according to: 

– the Corporate Procedure for the Environmental Performance Reporting (EPR) of the Group; and
– the Social Reporting Total Group Protocol and Methodology Worldwide Human Resources Survey and the biannual Global Workforce Analysis.

Further details of these procedures and their implementation are available on Total’s website.

The responsibility of Bureau Veritas is to provide assurance on the accuracy, reliability and objectivity of the information therein and to
express our overall opinion as per the scope of assurance.

Statement of Bureau Veritas Certification Independence, Impartiality and Competence

Our opinion is independent and impartial: Our work is conducted according to our professional practices and Code of Ethics and
requirements of our external impartiality committee.

Competence: Our assurance team has relevant experience in conducting assurance over environmental, social, ethical and health and safety
information, systems and data in accordance with established guidelines and best practice.

Methodology

We undertook the following activities to inform our assurance engagement:

– Review of the Total Guidance with regard to its relevance, reliability and completeness with the requirements of the current project 

of decree for the implementation of Article 225 of the law n°2010-788 of July 12th, 2010 called “Grenelle II”.

– Senior level interviews with those with responsibility for environmental, social and societal issues at a strategic level. This supported

examination of qualitative information and included the:
- Development and Environment Division; Ethics Committee; Total Foundation; Corporate Philanthropy Division; Total Développement

Régional; Corporate Purchasing; France and NGOs Public Affairs Division; Legal Department and Total Education; and

- Review of corporate Guidance and branch documents and procedures and associated data published.

– Analytical review of the overarching data collection, consolidation and checking processes.

– Interviews at corporate level and in the Gas & Power, Marketing and Chemicals business with those responsible for environmental 

and/or social reporting to verify the understanding and application of Guidance.

– Audit of 9 sites/subsidiaries to examine source data. This included 6 sites for the environmental and 5 for social information(1). The audits
included; testing the understanding and correct application of the Guidance; review of documented evidence; review of the methodology
for data collection, aggregation and checking processes; sampling data back to source and analysis of calculations. 

– The sites selected accounted for 1.3 % of consolidated greenhouse gas emissions for Total and 5 % of the consolidated workforce.

(1) Regarding environmental information: sites of Bayport (USA), La Porte (USA), Bostik (UK), Grand Quevilly (France), Dépôt de Dijon (France), and subsidiary TIGF (France); regarding social

information: subsidiaries: Total Petrochemicals USA, Bostik (UK), TIGF (France), Paulstra SNC (France), Total Lubrifiants (France)

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Assurance Opinion

Completeness of data

All the information required by current project of decree for the implementation of the article 225 of the law on the Grenelle II, are present
with the exception of “use of land” (42 of 43 information categories)

Accuracy and reliability of data

In Bureau Veritas Certification’s opinion, the environmental and social data and qualitative information included in this scope of work can be
regarded as accurate and reliable and prepared in line with Total Guidance.

– For the quantitative information, the tests undertaken by Bureau Veritas Certification revealed no meaningful reporting discrepancies at the

corporate level.

– For the developed qualitative information, the work conducted did not reveal distortion nor any erroneous assertions.

Conclusion

On the basis of scope of work, nothing has come to our attention to question the reliability of the information communicated by the Total 
in its registration document.
Note that the reference version of this assurance statement is the one established in French language, and published in the French version
of Total’s reporting. 

Puteaux, February, 15, 2012

Etienne Casal
Managing Director
Bureau Veritas Certification France S.A.S.

Registration Document 2011. TOTAL

343

344

TOTAL. Registration Document 2011

Glossary

A

C

Acreage
Areas in which mining rights are exercised.

API degrees
Scale established by the American Petroleum Institute (API) to
measure oil density. A higher API-degree indicates lighter oil from
which a higher yield of gasoline can be refined.

Appraisal (delineation)
Work performed after a discovery, for the determination of the
boundaries or extent of a deposit of hydrocarbons, 
or assessment of its reserves and production potential.

Associated gas
Gas released during oil production.

Association/ Joint venture/ Consortium
Group of companies not forming a new legal entity. In an oil and
gas joint venture, each member holds an undivided interest in the
specific area of the contract (PSC, concession, buyback, etc.) 
and has separate tax obligations toward the host country.

B

Barrel
Unit of measurement of volume of crude oil equal to 42 U.S. gallons
or 158.9 liters. Quantities of liquid hydrocarbons in barrels are
expressed at 60°F.

Barrel of Oil Equivalent (BOE)
Conventional unit for measuring the energy released by a quantity
of fuel by relating it to the energy released by the combustion of a
barrel of oil.

Biochemical conversion
Conversion of energy sources (usually biomass) through biological
transformation (reactions in living organisms). Examples include
fermentation (in the presence of enzymes).

Biofuel
Liquid or gaseous fuel used for transport and produced from biomass.

Biomass
Biodegradable fraction of products, waste and residues of biological
origin from agriculture (including plant and animal substances),
forestry and related industries including fisheries and aquaculture
which, through chemical transformation, can become beneficial
molecules (carbon molecules) for the production of fuels and
specialty chemicals.

Capacity of treatment
Capacity for the treatment (annual or daily) of crude oil by
atmospheric distillation units at a refinery.

Carbon capture and storage (CCS)
Technology designed to reduce greenhouse gas emissions in the
atmosphere during the combustion of fossil materials by capturing,
compressing, transporting and injecting carbon dioxide (CO2) into
deep geological formations for permanent storage. The use of
oxygen instead of air, in CO2 production, is called oxy-combustion.

Catalysts
Substances that facilitate chemical reactions during the refining
process used in conversion units (reformer, hydrocracker, catalytic
cracker) and desulphurization units. Principal catalysts are precious
metals (platinum) or other metals such as nickel or cobalt. There are
some catalysts that regenerate themselves and others that are
consumable.

Coal bed methane
Natural gas present in coal beds.

Cogeneration
Simultaneous generation of electrical and thermal energies from 
a combustible source (gas, fuel oil or coal).

Coker
Unit that produces light products (gas, gasoline, diesel) and coke
through the cracking of distillation residues.

Concentrating solar power plant
The most advanced form of solar steam plant which concentrates
sunlight using mirrors to heat a liquid and produce electricity. 
This technology consists mainly of tower power plants and
cylindrical-parabolic plants.

Concession contract
Exploration and production contract under which an oil & gas
company (or group of companies) is granted, by a host country,
rights to explore an area and develop and produce potential
reserves. The oil and gas company (or group of oil & gas
companies) undertakes the execution and financing (at its own risk)
of all operations. In return, it is entitled to the entire production.

Condensate
Light hydrocarbon substances produced with natural gas that exist
– either in a gaseous phase or in solution – in the crude oil under
the initial pressure and temperature conditions in the reservoir, and
which are recovered in a liquid state in separators, on-site facilities
or gas treatment units.

Brent
Quality of crude (38° API) produced in the North Sea, at the 
Brent fields.

Conversion
Refining operation aiming at transforming heavy products (heavy
fuel oil) into lighter or less viscous ones (oils, jet fuels, etc.)

Buyback
Risk services agreement (the investments and risks are undertaken
by the contractor) combined with an offset mechanism that allows
the contractor to receive a portion of the production equivalent to
the monetary value (with interest) of its investments and a return on
its investment.

Cost oil / gas
In a production sharing contract, the portion of the oil and gas
production made available to the contractor (contractor group) and
contractually reserved for the reimbursement for exploration costs,
costs of site development, exploitation, site restitution
(“recoverable” costs).

Registration Document 2011. TOTAL

345

Cracking
Refining process whereby the molecules of large, complex, heavy
hydrocarbons are converted into simpler, lighter molecules using
heat, pressure and, in some cases, a catalyst. A distinction is made
between catalytic cracking and steam cracking, which uses heat
instead of a catalyst. Steam cracking then produces ethylene and
propylene, in particular.

D

Farnesene
A hydrocarbon molecule (iso-olefin containing 15 carbon atoms),
farnesene is a molecule that is very similar to fossil hydrocarbons
and can therefore be used to produce fuel or chemical compounds.
The Amyris company has developed a process to produce it
through the fermentation of sugar.

FEED studies (Front-End Engineering Design)
Studies aimed at defining the project and preparing for its execution.
In the TOTAL process, this covers the pre-project and basic
engineering phases.

Debottlenecking
Change made to a facility to increase its production capacity.

Fossil energies
Energies produced from oil, natural gas and coal.

Desulphurization unit
Unit in which sulphur and sulphur compounds are eliminated from
mixtures of gaseous or liquid hydrocarbons.

Developed Reserves
Developed oil and gas reserves are reserves that can be expected
to be recovered through existing wells and installations or for which
the cost of the required equipment is relatively minor. This applies 
to both proved reserves and proved plus probable reserves.

Development
Operations carried out to bring an oil or gas field on stream, including
in particular construction of the necessary infrastructures for oil 
and gas production.

Distillates
Products obtained through the atmospheric distillation of crude 
oil or through vacuum distillation. Includes medium distillate such 
as aviation fuel, diesel fuel and heating oil.

E

Energy mix
The various energy sources used to meet the demand for energy.

Ethane
A colorless, odorless combustible gas found in natural gas and
petroleum gas.

Ethanol
Also commonly called ethyl alcohol or alcohol, ethanol is obtained
through the fermentation of sugar (beetroot, sugarcane) or starch
(grains, etc.). Ethanol has numerous food, chemical and energy
(biofuel) applications.

Ethylene/Propylene
Petrochemical products derived from cracking and essential to 
the production of polyethylene and polypropylene, two plastics
frequently used in packaging, the automotive industry, household
appliances, healthcare and textiles.

F

Farnesane
Farnesane is obtained through the hydrogenation of farnesene, 
a saturated hydrocarbon (alkane) that can be added to diesel fuel.

FPSO (Floating production, storage and offloading)
Floating integrated offshore unit comprising the equipment used to
produce, process and store hydrocarbons and off load them
directly to an offshore oil tanker.

H

Hydraulic fracturing
Technique that involves fracturing rock to improve its permeability.

Hydrocarbons
Molecules composed principally of carbon and hydrogen atoms.
They can be solid such as asphalt, liquid such as crude oil or
gaseous such as natural gas. They may also include compounds
with sulphur, nitrogen, metals, etc.

Hydrocracking
Catalytic refining process that uses hydrogen to convert heavy oils
into lighter fractions.

L

Lignocellulose
Lignocellulose makes up the wall of plant cells. In the biofuel sector,
this term is used to designate wood and straw, two resources that
can be used for biofuel production. Lignocellulose can be gasified
(thermochemical conversion) or split into its basic components
(sugars from cellulose and lignin) in order to transform them through
biochemical conversion.

Liquefied Natural Gas (LNG)
Natural gas, primarily methane, that has been liquefied by cooling 
in order to transport it.

Liquefied Petroleum Gas (LPG)
Light hydrocarbons (comprised principally of butane and propane)
that are gaseous under normal temperature and pressure conditions
and that are kept in liquid state by increasing the pressure or
reducing the temperature.

M

Mineral interests
The rights to explore for and/or to produce oil and gas in a specific
area for a fixed period. Covers the concepts of “permit”, “license”,
“title”, etc.

346

TOTAL. Registration Document 2011

MTO/OCP
MTO (Methanols to Olefins) involves the conversion of methanol
into olefins. OCP (olefin cracking process) is then used to convert
these olefins into plastics.

N

Naphta
Heavy gasoline used as a base in petrochemicals.

Natural gas
Mixture of gaseous hydrocarbons, composed mainly of methane.

O

Oil and gas exploration
All operations carried out to reveal the existence of oil and gas
deposits.

Olefins
Products (gas) obtained after cracking of petroleum streams.
Olefins are ethylene, propylene and butadiene. These products are
used in the production of large plastics (polyethylene, polypropylene,
PVC, etc.), elastomers (polybutadiene, etc.) and large chemical
intermediates.

Operated production
Quantity of oil and gas produced on fields operated by an oil
company.

Operator
Partner of an oil and gas joint venture in charge of carrying out 
the operations on a specific area on behalf of the joint venture. 
A refinery is also said to be operated by a specific partner when 
the operations are carried out by the partner on behalf of all the
partners of the joint venture that owns the refinery.

P

Permit
Area contractually granted to an oil and gas company (or a joint
venture) by the host country for a defined period. The permit grants
the oil and gas company (or joint venture) exclusive rights to carry
out exploration work (“exploration” permit) or to exploit a deposit
(“exploitation” permit).

Petcoke (or petroleum coke)
Residual product remaining after the improvement of very heavy
petroleum cuts. This solid black product consists mainly of carbon
and can be used as fuel in a manner similar to steam coal.

Polymers
Molecule composed of monomers bonded together by covalent
bonds such as starch and proteins. They are generally organic
(DNA), artificial or synthetic (such as polystyrene). Polyolefins
represent the largest family of polymers.

Production plateau
Expected average stabilized level of production for a field following
the production build-up.

Production Sharing Contract (PSA, PSC)
Exploration and production contract by which a host country or,
more frequently, its national company, transfers to an oil & gas
company (the contractor) or a group of oil and gas companies 
(the contractor group) the right to explore in a given area and, if
successful, to develop and produce the reserves of the discovered
deposits. The contractor (contractor group) shall undertake the
execution and financing (as its exclusive risk) of all operations. 
In return, it is entitled to a portion of the production, called cost
oil/gas, for the recovery of the costs. The remaining production,
called profit oil/gas, is shared between the contractor (contractor
group) and the national company (and/or the host country).

Proved and probable reserves (2P reserves)
Sum of proved reserves and probable reserves. The 2P reserves
are the median quantities of oil and gas recoverable from fields 
that have been drilled, covered by E&P contracts and for which
technical studies have demonstrated economic development in 
a long-term price environment. They also include projects to be
developed by mining.

Proved permit
Permit for which there are proved reserves.

Proved reserves (1P reserves)
Estimated quantities of crude oil and natural gas that geologic 
and engineering data show, with reasonable certainty (90%) 
to be recoverable in the coming years from known reservoirs 
under existing contract, economic and operating conditions:

– Developed proved reserves are those that can be recovered with
existing facilities and without significant additional investment;
– Undeveloped proved reserves are those that can be recovered

with new investments (surface facilities, wells, etc.).

R

Refining
The various processes used to produce petroleum products from
crude oil (distillation, reforming, desulphurization, cracking, etc.).

Renewable energies
An energy source whose inventories can be renewed or are
inexhaustible, such as solar, wind, hydraulic, biomass and
geothermal energy.

Reserve life
Ratio of reserves at the end of the year to the production sold
during the past year.

Reserves
Reserves are estimated remaining quantities of oil and gas and
related substances anticipated to be economically producible, 
as of a given date, by application of development projects to 
known accumulations.

Reservoirs
Porous, permeable underground rock formation that contains oil 
or natural gas.

Resources
Sum of proved and probable reserves and contingent resources
(mean quantities potentially recoverable from known accumulations)
– Society of Petroleum Engineers – 03/07.

Registration Document 2011. TOTAL

347

S  

Seismic
Method of exploring the subsoil that entails methodically sending
vibration or sound waves and recording their reflections to assess
the type, size, shape and depth of subsurface layers.

Shale gas
Natural gas trapped in very compact, low-permeable rock.

Silicon
The most abundant element in the earth’s crust after oxygen. 
It does not exist in a free state but in the form of compounds 
such as silica, which has long been used as an essential element 
of glass. Polysilicon (or crystalline silicon), which is obtained by
purifying silicon and consists of metal-like crystals, is used in the
construction of photovoltaic solar panels.

Site abandonment  
Oil companies may have to incur expenses related to the
abandonment of production sites at the end of exploitation 
of a deposit. This definitive shutdown of the production on a field 
or part of sites production capacity (a well, a group of wells, etc.)
generally involves the dismantling of production, transport and
storage facilities and the restoration of the sites.

Steam Assisted Gravity Drainage (SAGD)
Technique used in oil sand and heavy oil production which entails
injecting water vapor to increase the temperature of the bitumen
and heavy oil reduce their viscosity, making extraction easier.

T

Thermochemical conversion
Conversion of energy sources (gas, coal, biomass) through thermal
transformation (chemical reactions from heat). Examples include
gasification, combustion and photosynthesis (solar energy).

Tower/cylindrical-parabolic collector power plant
Type of solar steam plant consisting of a field of solar mirrors –
heliostats – which concentrate sunlight toward a boiler located 
at the top of the tower. At a cylindrical-parabolic collector plant 
(a reference to its shape), the mirrors follow the sun automatically
as it rises.

U

Unconventional hydrocarbons
Hydrocarbons, oil and gas that cannot be produced or extracted
using conventional methods. These hydrocarbons generally include
shale gas, coal bed methane, gas located in very low-permeable
reservoirs, extra heavy oil, oil sands and oil shale.

Unitization
Creation of a new joint venture and nomination of a single operator
for the development and the production as single asset of a
hydrocarbon deposit that straddles several permits/licenses or
countries.

Unproved permit
Permit for which there are no proved reserves.

Upgrader
Refining unit where petroleum products, such as heavy oils, 
are upgraded through cracking and hydrogenation.

348

TOTAL. Registration Document 2011

Cross reference lists 

Registration Document concordance tables, for use in identifying the information 
required by Annex 1 of Regulation 809/2004/EC of 29 April 2004

Information required by Annex 1                                                                                                    Registration Document 2011
of Regulation 809/2004/EC 

Relevant chapters          Relevant paragraphs

1.

2.

3. 

4. 

5. 

Persons responsible

Statutory auditors 

Selected financial information

Risk factors

Information about the issuer

5.1. 
History and development 
5.1.1. Legal and commercial name

5.1.2. Place of registration and registration number

5.1.3. Date of incorporation and length of life

5.1.4. Domicile, legal form, applicable legislation, country of incorporation 

address and telephone number of registered office
Important events in the development of the business

5.1.5.

Investments

5.2. 
5.2.1. Principal investments over the last three fiscal years
5.2.2. Principal investments in progress
5.2.3. Principal future investments

6. 

Business overview

6.1.

Principal activities

6.2.

Principal markets

6.3.

6.4.
6.5.

7. 

7.1.
7.2.

Exceptional factors that have influenced 
the principal activities or principal markets
Dependence on certain contracts
Competitive position

Organizational structure

Issuer’s position within the Group
Significant subsidiaries

8.

Property, plant and equipment

8.1.

Most significant tangible fixed assets

8.2.

Environmental issues affecting the most significant 
tangible fixed assets

p i                                    p i

5                       4.1. to 4.3.

1                                     2.

4                            1. to 4. 

2                                       1.1.
2                                       1.1.
8                                       2.1.
2                                       1.1.
8                                       2.1.
2                                       1.1. 
8                                       2.1.
2                                       1.1. 
8                                       2.1.
2                                  2. to 5.
3                                          1.
2                           5.1. to 5.2.
2                                       5.1. 
2                                       5.1. 
2                                       5.2.

1                                          2.
2                                 2. to 5. 
1                                          2.
2                                 2. to 5. 
2                                 2. to 5. 
3                           1.1. to 1.5.
4                                       3.3.
2                        1.1., 2., 3., 4.
4                                       3.5.

2                                     8.

2                                       6.1.
2                                       6.2.
9                          7. (note 35)

2                            1. to 4., 7.
9                          7. (note 11)
4                                          2.
12                                          2.

Registration Document 2011. TOTAL

349

                                       
                                       
9. 

Operating and financial review

9.1.

Financial condition

Operating results

9.2.
9.2.1. Significant factors materially affecting income from operations
9.2.2. Narrative description of changes in net sales or revenues
9.2.3. External factors that have materially affected, or could materially affect, operations

10. 

Capital resources

Information concerning capital resources (both short and long term) 

10.1. 
10.2.  Source, amounts and narrative description of cash flows

10.3.  Borrowing requirements and funding structure

10.4.  Restrictions on the use of capital resources that have materially affected, 

or could materially affect, operations

10.5.  Anticipated sources of funds needed for the principal future investments 

and major encumbrances on the most significant tangible fixed assets

1                                          2.
3                           1.1. to 1.6.
3                           1.1. to 1.6.
3                 1.1. to 1.6. and 4.
3                            1.1. to 1.6.
3                 1.1. to 1.6. and 4.

3                                       2.1.
3                                       2.2.
9                                          5.
3                                       2.3.
4                                          1.

n/a                                       n/a
3                                       2.5.
9                                          5. 
9                          7. (note 11)

11.

Research and development, patents and licenses

3                                     3.

12.

Trend information

12.1. Most significant trends in production, sales and inventory, 

and costs and selling prices since the end of the last fiscal year
12.2. Known trends, uncertainties, demands, commitments or events that are 

likely to have a material effect on prospects for the current fiscal year

13.

Profit forecasts or estimates

14.

Administrative, management and supervisory bodies and Senior Management

14.1.

Information about members of the administrative 
and management bodies

14.2. Conflicts of interests, understandings relating to nominations,

restrictions on the disposal of holdings in the issuer’s securities

15.

Remuneration and benefits

15.1. Remuneration paid and benefits in kind 

granted by the issuer and its subsidiaries
15.2. Amounts set aside or accrued to provide pension, 

retirement or similar benefits

16.

Board practices

3                                       4.3.
7                                          6.
2                                       5.2.
3                                          4.
4                                          1.
7                                          6.

n/a                                   n/a

5             1.1. to 1.4. and 5.3.
5                                       1.9.
5                                       6.3.

5                                          5. 
5                                       5.5.
9              7. (note 24 and 25)

16.1. Date of expiration of the current term of office, and date of commencement in office
16.2. Contracts with the issuer or any of its subsidiaries providing for benefits 

16.3.

upon termination of such contracts
Information about the issuer’s audit committee
and remuneration committee

16.4. Compliance with the corporate governance regime in force in France

5                     1.1.1. to 1.1.3.

5                                       5.5.
5                  1.5.1. and 1.5.2.
5                  1.6.1. and 1.6.2.
5                                       1.3.

350

Registration Document 2011. TOTAL

                                       
                                       
                                       
                                       
                                       
17.

Employees

17.1. Number of employees at the end of the last 3 fiscal years; 
breakdown by geographic location and category of activity

17.2.

Shareholdings and stock options

17.3. Arrangements for involving employees 

in the capital of the issuer 

18.

Major shareholders

18.1.

Interests held above the threshold for notification 
(known interests)

18.2. Major shareholders’ voting rights in excess 

of their share in the share capital

18.3. Control of the issuer by one or more shareholders
18.4. Arrangements, known to the issuer, the operation of which may 

at a subsequent date result in a change in control of the issuer

19.

Related party transactions

20.

Financial information concerning the issuer’s assets and liabilities, 
financial position and profits and losses

20.1. Historical financial information
20.2. Pro forma financial information
20.3. Consolidated annual financial statements
20.4. Auditing of historical annual financial information
20.4.1. Auditing of the historical financial information

20.4.2. Other information in the Registration Document 
that has been audited by the auditors

20.4.3. Financial data in the Registration Document that is not extracted 

from the issuer’s audited financial statements

Interim and other financial information

20.5. Age of latest audited financial information 
20.6.
20.6.1. Quarterly or half yearly financial information published 
since the date of the last audited financial statements

20.6.2. Interim financial information covering the first six months 

of the fiscal year after the end of the last audited fiscal year

20.7. Dividend policy
20.8.
20.9.

Legal and arbitration proceedings
Significant change in the issuer’s financial or commercial position 

1                                          2.
5                                       6.1.
12                                       1.1.
1                                          2.
5                                       6.2.
12                                    1.1.3.
5                                       5.6.
5                                       6.2.
8                                        3.1 

6                                       4.4.
6                                       4.4.
8                                       2.4.
n/a                                       n/a
n/a                                       n/a

6                                  4.9.
9                      7. (note 24)

7                              1. and 2.
n/a                                       n/a
9                                 2. to 7.

7                                          2.
9                                          1.
11                                          2.
5                                          2.
11                                          1.
10                            1.5. to 1.9. 
10                                          2.
7                                          3.
            December 31, 2011

n/a                                        n/a

n/a                                        n/a

6                                       2.1.
7                                          5.
7                                          6.

Registration Document 2011. TOTAL

351

                                       
                                       
                                       
                                           
                                            
                                            
                                            
21.

Additional information

Share capital

21.1.
21.1.1. Issued capital and authorized capital

21.1.2. Shares not representing capital
21.1.3. Shares held by the issuer or its subsidiaries

21.1.4. Securities granting future access to the issuer’s share capital
21.1.5. Terms of any acquisition rights and/or obligations over 

capital issued but not paid, or any capital increase 
21.1.6. Capital of any member of the Group which is under option
21.1.7. History of the issuer’s share capital over the last 3 fiscal years

21.2. Memorandum and Articles of Association
21.2.1. Issuer’s objects and purposes
21.2.2. Provisions of statutes and charters with respect to the members 
of the administrative, management and supervisory bodies

21.2.3. Rights, preferences and restrictions attaching to each class of the existing shares
21.2.4. Action necessary to change the rights of shareholders
21.2.5. Manner in which annual general meetings of shareholders are called 

including the conditions of admission

21.2.6. Provisions of the issuer’s statutes, charter or bylaws that would have the effect

of delaying, deferring or preventing a change in control of the issuer
21.2.7. Provisions of the statutes governing the ownership threshold above 

which share ownership must be disclosed

8                            1.1. to 1.4.
11                          4. (note 6.a)
9                           7. (note 17)
n/a                                        n/a
6                         3.2.2., 3.2.7.
6                            4.4.1., 4.5.
8                                       1.5.
9                           7. (note 17)
11                             4. (note 6)
8                         1.3. and 1.4.
5                                  6. 2. 4.

n/a                                        n/a
8                                       1.6.
9                           7. (note 17)
11                          4. (note 6.a)

8                                       2.2.
5                         1.4. and 1.5.
8                                       2.3.
8                                       2.4.
8                                       2.5.
8                                       2.6.
6                   4.4.3. and 4.4.4.
8                                       2.4.

8                                       2.7.

21.2.8. Conditions governing changes in the capital that are more stringent than is required by law

n/a                                        n/a

22.

Material contracts 
(other than contracts entered into in the ordinary course of business) 

n/a                                   n/a 

23.

Third party information and statement by experts and declarations of any interest

n/a                                   n/a

24.

Documents on display

25.

Information on holdings

8                                     4.

8                                     5.
9                      7. (note 35)
11                                     5.

352

Registration Document 2011. TOTAL

                                       
                                            
                                            
Registration Document concordance table, for use in identifying the information contained 
in the Annual Financial Report

The concordance table below is used to identify the information in this Registration Document contained in the Annual Financial Report pursuant to
Article L. 451-1-2 of the French Financial and Monetary Code and Article 222-3 of the General Regulation of the French Financial Markets Authority.

Annual Financial Report                                                                                                                 Registration Document 2011

Relevant chapters          Relevant paragraphs

Annual Financial Statements

Consolidated Financial Statements

Management Report (pursuant to the French Financial and Monetary Code) 

Information mentioned in Articles L. 225-100 and L.225-100-2 of the French Commercial Code 
Analysis of profit and loss, changes in business, financial position and debt position 

Use of financial instruments by the company 
Key financial and non-financial performance indicators

Principal risks and uncertainties facing the company and all of the entities 
taken as a whole included in the consolidation 

Summary table of valid delegations with respect to capital increases
Information mentioned in Article L. 225-100-3 of the French Commercial Code: 
factors likely to have an impact in the event of a public offering
Information mentioned in Article L. 225-211 of the French Commercial Code: 
buybacks of its own shares by the Company

11                             3. to 4.

9                             2. to 7.

2                                  2. to 4.
3                                  1. to 2.
4                                       4.1.
1                               1. and 2.
12                                  1. to 3. 
3                            4.1. to 4.3.
4                                  1. to 4.
7                                          5.
8                                       1.3.
8                                       3.3.

6                                          3.

Declaration of persons responsible for the Annual Financial Report

                                   p i

Reports of the statutory auditors on the parent company 
financial statements and consolidated financial statements 

Statutory auditors’ fees 

Report of the Chairman of the Board of Directors 
(Article L. 225-37 of the French Commercial Code)

Auditors’ Report on the Report of the Chairman of the Board of Directors 
(Article L. 225-235 of the French Commercial Code)

9                                     1. 
11                                     2. 

5                                  4.4.

5                                     1.

5                                     2.

Registration Document 2011. TOTAL

353

                                       
                                            
Registration Document concordance table, for use in identifying the information contained 
in the Management Report pursuant to the French Commercial Code

Board of Directors’ Management Report pursuant                                                                      Registration Document 2011
to the French Commercial Code

Relevant chapters          Relevant paragraphs

Position and activities of the Company and Group during the fiscal year 
Analysis of changes in the business, results and financial position 
of the Company and Group 
Key financial and non-financial performance indicators

Foreseeable change in the position of the Company and Group, outlook 
Significant changes since the end of the fiscal year 
Research and development activities 
Significant acquisitions of shares in or takeovers of companies with registered offices in France 
Amount of dividends distributed in the last 3 fiscal years and amount of distributed income 
Injunctions or penalties for antitrust practices 
Information about payment terms of suppliers or customers of the Company
Description of the principal risks and uncertainties faced 
by the Company and Group companies 

Information about the use of financial instruments by the Company and Group 
Company’s exposure to price, credit, liquidity and cash flow risks
Social and environmental consequences of activities; 
social commitments to promote sustainable development
Polluting or high-risk activities (upper threshold in accordance with the Seveso II directive)

Terms of office and duties performed in the company as a whole 
by each of the directors during the last fiscal year 
Form of management of the company
Remuneration and other benefits granted to each of the directors 
Mandatory share holding period applicable to directors 
Summary of transactions in the Company’s stock carried out by the directors 
Information about share capital distribution 
TOTAL shares held by Group companies 

Information mentioned in Article L. 225-211 of the French Commercial Code 
relating to buybacks of its own shares by the Company
Disposals of shares to adjust reciprocal shareholdings 
Statement of employee involvement in the share capital on the last day of the fiscal year 

Translation adjustments and adjustments to terms of issue or exercise of stock options 
or securities granting access to the share capital
Changes made to the method of presentation of the annual financial statements 

Observations made by the French Financial Markets Authority on proposed appointments and renewals
Table of results for each of the last five fiscal years 
Table and report on delegations with respect to capital increases
Information mentioned in Article L. 225-100-3 of the French Commercial Code 
relating to factors likely to have an impact in the event of a public offering
Report of the Chairman of the Board of Directors 
L. 225-37 of the French Commercial Code

2                                  2. to 4.
3                                  1. to 2.

1                               1. and 2.
12                                  1. to 3. 
3                                          4.
7                                          6.
3                                          3.
n/a                                        n/a
6                                          2.
n/a                                        n/a
9                           7. (note 23)
3                            4.1. to 4.3.
4                                  1. to 4.
7                                          5.
4                                       4.1.
4                                       4.1.
12                                  1. to 4.

4                                          2.
12                                          2.
5                            1.1. to 1.3.

5                      1.7.1. and 3.1.
5                                          5.
5                                    5.6.2.
5                                    6.3.1.
6                                       4.4.
6                         3.2. and 4.5. 
8                                       1.5.

6                                          3.
n/a                                        n/a
5                                       6.2. 
6                                       4.4. 
n/a                                        n/a

9                     7., Introduction
11                                       4.1.
n/a                                        n/a
11                                       5.2.
8                                       1.3.
8                                       3.3.

5                                          1.

354

Registration Document 2011. TOTAL

                                            
PEFC/10-31-2043

This brochure is printed on 100% recyclable and biodegradable coated paper, 
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Cover photography: © Divaldo Gregorio / TOTAL

Design and Production: Agence Marc Praquin

see you on
www.total.com

TOTAL S.A.
Registered Office:
2, place Jean Millier - La Défense 6
92400 Courbevoie - France
Share capital: 5,909,418,282.50 euros
542 051 180 RCS Nanterre
www.total.com

Standard: +33 (0)1 47 44 45 46
Investor Relations: +33 (0)1 47 44 58 53
North American Investor Relations: +1 (713) 483-5070